[2026-04-28 09:41:45] ==== WEBHOOK RECEIVED ==== [2026-04-28 09:41:45] Headers: [2026-04-28 09:41:45] Array ( [Content-Length] => 14437 [Content-Type] => application/x-www-form-urlencoded [User-Agent] => GuzzleHttp/7 [Host] => bk.directobjective.com ) [2026-04-28 09:41:45] POST Data: [2026-04-28 09:41:45] Array ( [contact] => Array ( [id] => 33427 [email] => tri@directobjective.ca [first_name] => Tri Ly [last_name] => [phone] => 2899399288 [orgname] => Direct Objective Consulting [customer_acct_name] => Direct Objective Consulting [tags] => payroll.ca visited, paie.ca visited, Member portal, dummy, npiAlert13, 2512 Active AST approached, TMAI, TMAI APX [ip4] => 10.13.132.216 [fields] => Array ( [lead_status] => Not Relevant [province] => ON [full_name] => Tri Ly [language] => English [origin] => [explicit_consent_date] => [extension_phone_1] => 1234 [domain_1] => [domain_2] => [attended_webinar] => [lapsed_expiration_date] => [email2] => [organization_id] => 999999 [individual_id] => 999999 [members_type] => PRO [do_id] => [area_code] => [never_call] => [region] => [city_1] => [found] => [last_engaged_date] => 2026-04-14 [nonactive_reason] => [last_login_date] => 2025-05-01T16:18:41-04:00 [old_do_id] => AST0000 [blocnote] => 2026 Feb 23 - Contact busy, callback scheduled for 2024-06-13 15:30 2026 Feb 23 contact busy, callback scheduled for 2024-06-13 15:00 2026 Feb 23 - Contact busy, callback scheduled for 12:48 2026 Feb 23 - Contact clarified membership is active, answered survey questions. 2026 Feb 23 contact clarified membership not expired, provided NPI ID 235670, declined survey questions 2026 Feb 23 contact provided NPI ID 12305678 but declined survey and ended call - NPI# 12305678 2026 Feb 25 call reached voicemail, no contact made 2026 Feb 26 contact refused survey and ended call early 2026 Feb 26 contact refused to discuss membership and ended call quickly. 2026 Feb 26 contact refused to discuss membership renewal and ended call quickly. 2026 Feb 26 contact not available, call ended quickly 2026 Feb 26 call started but user hung up early after introduction 2026 Mar 04 call reached voicemail, no message left 2026 Mar 04 contact agreed to receive webinar info and renewal application email sent - NPI# 33427 2026 Apr 13 contact was busy and refused further calls 2026 Apr 13 call started, agent reached Tri Ly, first question asked, call ended early 2026 Apr 13 contact wants to renew and sent the email - NPI# not provided 2026 Apr 13 contact confirmed identity, answered survey, interested in renewal, asked about reinstatement procedure, membership withdrawal date April 20, 2022 confirmed 2026 Apr 13 contact answered, interested in reinstatement procedure, email to be sent 2026 Apr 13 contact answered, interested in reinstatement procedure, no NPI ID provided 2026 Apr 14 contact interested in reinstatement, email sent with procedure - NPI# 33427 2026 Apr 14 contact interested in reinstatement, sent email with procedure - NPI# not provided 2026 Apr 14 contact interested in reinstatement, email sent - NPI# not provided 2026 Apr 14 contact answered and asked about reinstatement procedure - NPI# not provided 2026 Apr 14 contact confirmed active membership and provided NPI ID l b zero zero b, call forwarded for follow-up 2026 Apr 14 contact claims active membership and provided NPI ID l b zero zero b, case forwarded for follow-up 2026 Apr 14 contact claims active membership and provided NPI ID lb00b, issue forwarded for follow-up [dhmsfin_telemarketing_last_contacted_date] => 2026-04-14T16:16:04-04:00 [value_help_with_complex] => [value_stay_current] => [value_course] => [value_designation] => [value_networking] => [value_career] => [value_promote_payroll] => [value_discount_program] => [othermemberbenefit] => User did not provide other reasons for membership [notrenewednolongerinpayroll] => [notrenewedleftcanada] => [notrenewednotenoughvalue] => [notrenewednobenefit] => [did_not_find_it_beneficial_specify_why] => [notrenewedother] => [notrenewednotused] => [notrenewedwanttorenew] => No [npichallenges] => [npichallengesspecify] => [expectationsnotmet] => No [expectationsnotmetspecify] => The benefits are not enough for me. [membershipcost] => [membershipcostspecify] => [npivaluenotdelivered] => [npivaluenotdeliveredspecify] => [careerchange] => [careerchangespecify] => [hardtoparticipateevents] => [hardtoparticipateeventsspecify] => [engagingstrategiesspecify] => [mini_nps] => 5 [age_range] => 31-45 [selfpayrollproficiency] => [notrenewedcpehard] => [notrenewedoutofbusiness] => [notrenewedacquired] => [notrenewedbudget] => [notrenewedoutsourced] => [intcode] => 22 [coidnewmbrdate] => [canceldate] => 2021-03-10 [onesentencenotrenewed] => User was busy and did not want to continue the call or receive further calls. [sendapplicationform] => 2026-04-14T12:18:00-04:00 [individual_id_2] => [full_name_2] => [zerobounce_reason] => [new_member_date_2] => 2025-01-17 [notrenewednotenoughtime] => [notrenewedtoolongprocess] => [notrenewedtemporaryneed] => [pipeline_1_lapsed_members] => [pipeline_2_members_only_ast] => [sendmonthlyastemail] => [unsub_reason] => [unsub_reason_fr] => [date_of_renewal_identification] => [late_breaking_payroll_news_january] => [late_breaking_payroll_news_february] => [late_breaking_payroll_news_march] => [late_breaking_payroll_news_april] => [late_breaking_payroll_news_may] => [late_breaking_payroll_news_june] => [late_breaking_payroll_news_july] => [late_breaking_payroll_news_august] => [late_breaking_payroll_news_september] => [late_breaking_payroll_news_october] => [late_breaking_payroll_news_november] => [late_breaking_payroll_news_december] => [sendpreexpirationemail] => 2026-03-04T16:44:00-05:00 [testimonial] => [testimonial_sent_date] => [testimonial_confirmation_date] => [payroll_guidelines_january] => [payroll_guidelines_february] => [payroll_guidelines_march] => [payroll_guidelines_april] => [payroll_guidelines_may] => [payroll_guidelines_june] => [payroll_guidelines_july] => [payroll_guidelines_august] => [payroll_guidelines_september] => [payroll_guidelines_october] => [payroll_guidelines_november] => [payroll_guidelines_december] => [resources_tools_january] => [resources_tools_february] => [resources_tools_march] => [resources_tools_april] => [resources_tools_may] => [resources_tools_june] => [resources_tools_july] => [resources_tools_august] => [resources_tools_september] => [resources_tools_october] => [resources_tools_november] => [resources_tools_december] => [askpat_january] => [askpat_february] => [askpat_march] => [askpat_april] => [askpat_may] => [askpat_june] => [askpat_july] => [askpat_august] => [askpat_september] => [askpat_october] => [askpat_november] => [askpat_december] => [sendwelcomeapplicationform] => [sendcandapplicationform] => [source_of_membership] => [payroll_experience_in_years] => [testimonial_reviewer_name] => [testimonial_reviewed] => [testimoniale] => [source_of_membership_other] => [job_title] => [original_language] => [original_testimonial_translated] => [no_email_solicitation] => [pds_january] => [pds_february] => [pds_march] => [pds_april] => [pds_may] => [pds_june] => [pds_august] => [pds_september] => [pds_october] => [pds_november] => [pds_december] => [cpa_certification] => Test [cert_status] => P [member_april] => 2 [member_may] => 1 [old_int_code] => 02 [sendmayemail] => 2025-05-26T22:00:00-04:00 [placeholder_email_change_date] => 2025-07-24T12:16:40-04:00 [regular_email_change_date] => 2026-02-13T15:05:36-05:00 [paid_thru] => 2080-02-29 [temp_do_id_for_auto_old_do_id] => AST0000 [temp_intcode_for_auto_old_int_code] => 22 [last_infoline_date_type] => 2025-02-12 [last_conf_date_type] => 2020-06-17 [last_act_type] => 2025-02-12 [telemarketing_call_date] => 2025-05-30 [pcl_status] => P [pcl_completion_date] => 2050-05-05 [pf1_status] => P [pf1_completion_date] => 2050-05-05 [pf2_status] => P [pf2_completion_date] => 2050-05-05 [intro_to_accounting_status] => P [intro_to_accounting_completion_date] => 2050-05-05 [number_of_passed_courses] => 999 [sendapxapplicationform] => 2026-03-04T16:44:00-05:00 [corp_cancel_date] => 2022-04-20 [canceldate3yearplus] => 2003-05-01 [pcl_completion_date_5] => 2055-05-05 [npi_transcriptsummary] => The agent called Tri Ly regarding a lapsed Professional membership, but the contact clarified they are still an active member and provided their NPI ID. The agent acknowledged the discrepancy and stated the issue would be forwarded to the appropriate team for follow-up. [aitm_callsummarytitle] => Active Member Discrepancy and Follow-up [aitm_status_called] => 2026-04-14T16:16:04-04:00 [ln_entered_date] => 2026-01-26 [ai_entered_date] => 2026-01-27 [number_of_calls_reached] => 86 [number_of_call_attempts] => 5 [renewal_refusal_reasons] => Temporary [initialvalue] => Other [astreasonsnottorenew] => Want-to-Renew [astotherreasonsnottorenew] => I didn't see a lot of events in my region. [proreasonsnottorenew] => [prootherreasonsnottorenew] => User refused to continue the conversation and asked not to be called again. [orgreasonsnottorenew] => [orgotherreasonsnottorenew] => [stureasonsnottorenew] => [stuotherreasonsnottorenew] => [npi_call_back_date_and_time] => 2026-02-23T12:48:00-05:00 [npi_call_back_time_hour] => 12 [npi_call_back_time_minute] => 48 [npi_email_2] => trily93@gmail.com [npi_email_temp] => tri@directobjective.ca [npi_voicemaildetection] => No [ivrdetector] => No [callsequence] => Not reached [human_or_not] => Yes [usersentiment] => Neutral [concernquestion] => Contact claims to be an active member, with NPI ID lb00b. The issue of membership status discrepancy will be forwarded to the appropriate team for follow-up. [retell_call_status] => ended [session_id] => call_37b98ba1396c77aadf1b6ce21f4 [retell_recording_link] => https://dashboard.retellai.com/call-history?history=call_37b98ba1396c77aadf1b6ce21f4 [thewithdrawaldate] => 2021-03-10 [thewithdrawaldate_3_years] => 2024-03-10 ) ) [seriesid] => 219 ) [2026-04-28 09:41:45] Raw Input: [2026-04-28 09:41:45] 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[2026-04-28 09:41:45] Contact ID: 33427 [2026-04-28 09:41:45] Paid Thru Date: [2026-04-28 09:41:45] ERROR: Paid thru date missing