========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-11 16:29:10
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Want-to-Renew","AST-other-reasons-not-to-renew":null,"Age-Range":"31-45","Initial-value":"Networking","Mini-NPS":4,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"33427","bloc_notes":"2023 Oct 02 contact wants to renew and sent the email","bloc_notes_ac":"2026 Feb 09 sent renewal email and contact said goodbye at the end 1\n2026 Feb 10 - Call forwarded to voicemail 1","call_result":"Connected","call_summary_title":"Contact wants to renew","email":"tri@directobjective.ca","extension":"1234","first_name":null,"int_code":"02","lead_status":null,"member_type":"AST","number_of_passed_courses":"999","source":"ActiveCampaign","transcript_summary":"Tri Ly was contacted by Ellen from the National Payroll Institute regarding his lapsed membership. Tri Ly expressed an interest in renewing the membership and rated his satisfaction as 4 out of 5, with networking as the initial value of his membership."}}
----------------------------------------
CONTACT ID: 33427
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-11 16:52:36
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Not-Enough-Value","AST-other-reasons-not-to-renew":null,"Age-Range":"31-45","Initial-value":"Other","Mini-NPS":4,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":"Not a mass value.","Other-member-benefit":"Ian Curran","ac_contact_id":"33427","bloc_notes":"2023 Oct 05 contact wants to renew and confirmed email receipt","bloc_notes_ac":"2026 Feb 09 sent renewal email and contact said goodbye at the end 1\n2026 Feb 10 - Call forwarded to voicemail 1\n2023 Oct 02 contact wants to renew and sent the email","call_result":"Connected","call_summary_title":"Renewal Intention Confirmed","email":"tri@directobjective.ca","extension":"1234","first_name":"Tri Ly","int_code":"02","lead_status":null,"member_type":"AST","number_of_passed_courses":"999","source":"ActiveCampaign","transcript_summary":"The call was between a National Payroll Institute representative and the contact, Tri Ly. Tri Ly confirmed the intention to renew the membership and rated their previous experience with a 4 out of 5. The contact confirmed the receipt of the renewal application form sent via email."}}
----------------------------------------
CONTACT ID: 33427
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 43 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook RECEIVED
🕒 2026-02-11 18:31:10
🌐 IP: 74.7.227.148
➡️  Method: GET
📦 Content-Type: 
🧩 Parse: none
----------------------------------------
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-11 18:31:12
----------------------------------------
RAW:
(empty)
----------------------------------------
❌ Invalid payload or missing data[]

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-11 20:13:06
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"No-Longer-in-Payroll","AST-other-reasons-not-to-renew":null,"Age-Range":"46-60","Initial-value":"Help with Complex","Mini-NPS":5,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"I am about to retire, so I don't need a membership.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 02 conversation about non-renewal due to retirement","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email","call_result":"Connected","call_summary_title":"Membership Lapse and Non-Renewal due to Retirement","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"01","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"Ellen from NPI called Gil to discuss his lapsed Associate membership. Gil found initial value in help with payroll issues and is not renewing because he is retiring. He rated his satisfaction as a 5 and falls in the 46-60 age range."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-11T19:13:08-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 2 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-11 20:16:17
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":null,"AST-other-reasons-not-to-renew":null,"Age-Range":null,"Initial-value":null,"Mini-NPS":null,"Not-Renewed-Want-to-Renew":null,"One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 02 Customer not available will call back","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement","call_result":"Connected","call_summary_title":"Gil not available","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"05","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"The assistant attempted to reach Gil regarding a matter, but he was unavailable. The individual on the call could not provide a specific time for when Gil would be available, so the assistant planned to call back later."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-11T19:16:19-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-11 19:16:19","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-11 19:16:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Gil not available","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-11T19:16:19-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-11T19:16:20-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-11 19:16:20","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-11 19:16:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-11T19:16:20-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 77 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-11 20:20:50
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Not-Enough-Value","AST-other-reasons-not-to-renew":null,"Age-Range":"31-45","Initial-value":"Stay Current","Mini-NPS":3,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"I didn't find it accurate, and I had to go back to the government website for the right information.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back","call_result":"Connected","call_summary_title":"Membership Lapse Discussion","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"03","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"Ellen from the National Payroll Institute contacted Gil to discuss his lapsed Associate membership. Gil expressed initial value in 'staying current,' rated overall satisfaction as 3, and decided not to renew due to inaccurate information provided by NPI."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-11T19:20:51-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-11 19:20:51","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-11 19:20:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"Ellen from the National Payroll Institute contacted Gil to discuss his lapsed Associate membership. Gil expressed initial value in 'staying current,' rated overall satisfaction as 3, and decided not to renew due to inaccurate information provided by NPI.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-11T19:20:51-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-11T19:20:52-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-11 19:20:52","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-11 19:20:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Membership Lapse Discussion","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-11T19:20:52-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
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NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-11T19:20:52-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 2 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-11 20:25:01
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Not-Enough-Value","AST-other-reasons-not-to-renew":null,"Age-Range":"Preferred not to say","Initial-value":"Seminar","Mini-NPS":4,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"I don't believe I need the membership anymore.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 13 non-renewal survey conducted","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up","call_result":"Connected","call_summary_title":"Non-renewal Survey for Gil","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"01","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"Ellen from the National Payroll Institute called Gil regarding his lapsed membership. Gil initially joined for a discounted seminar and rated his satisfaction with the membership as 4 out of 5. He prefers not to disclose his age range and is currently not interested in renewing his membership."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-11T19:25:03-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-11 19:25:03","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-11 19:25:03","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Non-renewal Survey for Gil","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-11T19:25:03-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-11T19:25:03-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-11 19:25:03","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-11 19:25:03","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-11T19:25:03-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 2 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-11 20:31:45
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Not-Used","AST-other-reasons-not-to-renew":null,"Age-Range":"46-60","Initial-value":"Stay Current","Mini-NPS":3,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"I haven't used your services much.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 11 survey completed without renewal","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted","call_result":"Connected","call_summary_title":"Survey on lapsed membership","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"01","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"Gil was contacted by Ellen from the National Payroll Institute regarding his lapsed Associate membership. Ellen conducted a survey about his membership experience, during which Gil specified that he initially valued 'Stay Current' and rated his overall satisfaction as 3 out of 5. Gil mentioned he hasn't used the services much as the reason for not renewing."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-11T19:31:47-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 2 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-11 20:38:41
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Not-Enough-Value","AST-other-reasons-not-to-renew":null,"Age-Range":"Preferred not to say","Initial-value":"Help with Complex","Mini-NPS":1,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"No. Because I was not happy with your service.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 02 contact refuses to renew due to dissatisfaction with service","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal","call_result":"Connected","call_summary_title":"Contact refuses to renew","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"01","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"The caller, Gil, had a lapsed Associate membership with the National Payroll Institute. He valued help with complex payroll issues but rated his satisfaction as 1 out of 5 due to unsatisfactory service and inaccurate information from NPI. He does not wish to renew his membership."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-11T19:38:42-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-11 19:38:42","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-11 19:38:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"The caller, Gil, had a lapsed Associate membership with the National Payroll Institute. He valued help with complex payroll issues but rated his satisfaction as 1 out of 5 due to unsatisfactory service and inaccurate information from NPI. He does not wish to renew his membership.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-11T19:38:42-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-11T19:38:42-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-11 19:38:42","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-11 19:38:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact refuses to renew","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-11T19:38:42-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-11T19:38:43-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-11 19:38:43","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-11 19:38:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-11T19:38:43-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 2 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-11 22:29:18
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":null,"AST-other-reasons-not-to-renew":null,"Age-Range":null,"Initial-value":null,"Mini-NPS":null,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 25 Voicemail left for Bill Gruber","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service","call_result":"Connected","call_summary_title":"Voicemail","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"06","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"The call reached Bill Gruber's voicemail. No direct interaction with Bill occurred."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-11T21:29:20-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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