======================================== 📞 CloudTalk Post-Call Webhook 🕒 2026-02-13 14:39:44 ---------------------------------------- RAW: {"data":{"AST-Reasons-not-to-renew":"Temporary-Out","AST-other-reasons-not-to-renew":"","Age-Range":"Preferred not to say","Initial-value":"Help with Complex","Mini-NPS":4,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"No renewal because on maternity leave and not currently working.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 18 contact declined renewal due to maternity leave","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1","call_result":"Connected","call_summary_title":"Contact declined renewal due to maternity leave","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"01","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"The call was from the National Payroll Institute (NPI) regarding Gil's lapsed membership. Gil was asked about the initial value of the membership, provided a satisfaction rating, and was asked about renewal but declined due to maternity leave."}} ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"95","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:39:45-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:39:45","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:39:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"The call was from the National Payroll Institute (NPI) regarding Gil's lapsed membership. 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Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-13T13:39:45-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"95","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:39:45-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:39:45","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:39:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"95","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:39:46-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:39:46","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:39:46","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 324 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"95","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:39:47-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:39:47","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:39:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 68 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"95","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:39:47-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:39:47","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:39:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 CloudTalk Post-Call Webhook 🕒 2026-02-13 14:44:05 ---------------------------------------- RAW: {"data":{"AST-Reasons-not-to-renew":null,"AST-other-reasons-not-to-renew":null,"Age-Range":null,"Initial-value":null,"Mini-NPS":null,"Not-Renewed-Want-to-Renew":null,"One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 03 call attempt to reach Gil Gruber, will call back later","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave","call_result":"Connected","call_summary_title":"Unsuccessful attempt to reach Gil Gruber","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"05","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"The caller attempted to reach Gil Gruber regarding a lapsed membership with the National Payroll Institute. The person on the call indicated that Gil was unavailable and suggested calling back another time."}} ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"95","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:44:06-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:44:06","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:44:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"The caller attempted to reach Gil Gruber regarding a lapsed membership with the National Payroll Institute. The person on the call indicated that Gil was unavailable and suggested calling back another time.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-13T13:44:06-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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attempt to reach Gil Gruber","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-13T13:44:06-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-13T13:44:07-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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======================================== ======================================== 📞 CloudTalk Post-Call Webhook 🕒 2026-02-13 14:49:01 ---------------------------------------- RAW: {"data":{"AST-Reasons-not-to-renew":"Want-to-Renew","AST-other-reasons-not-to-renew":null,"Age-Range":"31-45","Initial-value":"Stay Current","Mini-NPS":4,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":"","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 10 contact wants to renew and sent the email","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later","call_result":"Connected","call_summary_title":"Contact wants to renew","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"02","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"The caller, Gil, forgot to renew his membership with the National Payroll Institute and expressed interest in renewing. He agreed to have the renewal application email sent to him. He rated his satisfaction as 4 and mentioned that staying current with payroll regulations was his initial reason for joining."}} ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"95","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:49:02-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:49:02","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:49:02","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"The caller, Gil, forgot to renew his membership with the National Payroll Institute and expressed interest in renewing. He agreed to have the renewal application email sent to him. He rated his satisfaction as 4 and mentioned that staying current with payroll regulations was his initial reason for joining.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-13T13:49:02-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-13T13:49:03-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"95","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:49:03-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:49:03","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:49:03","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"95","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:49:03-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:49:03","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:49:03","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 CloudTalk Post-Call Webhook 🕒 2026-02-13 14:55:38 ---------------------------------------- RAW: {"data":{"AST-Reasons-not-to-renew":"Not-Used","AST-other-reasons-not-to-renew":null,"Age-Range":"Preferred not to say","Initial-value":"Seminar","Mini-NPS":4,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"Signed up for the seminar discount but now does not need the membership.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 05 contact does not want to renew","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email","call_result":"Connected","call_summary_title":"Contact does not want to renew","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"01","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"The call was an attempt by Ellen from the National Payroll Institute to gather feedback from Gil regarding his lapsed Associate membership and to see if he would renew. Gil mentioned that he initially became a member to receive a discount on a seminar and does not intend to renew as he no longer needs the membership."}} ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660270","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"96","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:55:38-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:55:38","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:55:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"The call was an attempt by Ellen from the National Payroll Institute to gather feedback from Gil regarding his lapsed Associate membership and to see if he would renew. 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Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-13T13:55:39-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660270","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"96","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:55:39-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:55:39","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:55:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660270","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"96","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:55:40-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:55:40","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:55:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 324 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660270","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"96","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T13:55:40-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 13:55:40","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 13:55:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 CloudTalk Post-Call Webhook 🕒 2026-02-13 14:59:15 ---------------------------------------- RAW: {"data":{"AST-Reasons-not-to-renew":null,"AST-other-reasons-not-to-renew":null,"Age-Range":null,"Initial-value":null,"Mini-NPS":null,"Not-Renewed-Want-to-Renew":null,"One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"33427","bloc_notes":"2023 Oct 11 callback requested at 4 PM","bloc_notes_ac":"2026 Feb 12 sent the renewal application form to the contact's email address 1\n2026 Feb 12 contact want to renew and sent the email and call back at 4:54 PM Eastern Time 1\n2026 Feb 13 contact wants to renew and application form sent and confirmed received","call_result":"Connected","call_summary_title":"Callback Requested","email":"trily93@gmail.com","extension":"1234","first_name":"Tri 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======================================== ======================================== 📞 CloudTalk Post-Call Webhook 🕒 2026-02-13 15:00:45 ---------------------------------------- RAW: {"data":{"AST-Reasons-not-to-renew":null,"AST-other-reasons-not-to-renew":null,"Age-Range":null,"Initial-value":null,"Mini-NPS":null,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 21 contact wants to renew and email sent to alternative address","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). 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Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew","call_result":"Connected","call_summary_title":"Contact wants to renew","email":"gil@directobjective.ca","extension":"","first_name":"Gil","int_code":"03","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"Ellen from the National Payroll Institute called Gil to inform him that his Associate membership has lapsed. After some back-and-forth confirming email addresses, Ellen successfully sent the renewal application to an alternative email provided by Gil."}} ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660906","ua":"okhttp\/5.3.2","hash":"f5bb3cf83e8beb43f50364463e08ae93","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"96","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T14:00:45-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 14:00:45","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 14:00:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"Ellen from the National Payroll Institute called Gil to inform him that his Associate membership has lapsed. After some back-and-forth confirming email addresses, Ellen successfully sent the renewal application to an alternative email provided by Gil.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-13T14:00:45-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative 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======================================== ======================================== 📞 CloudTalk Post-Call Webhook 🕒 2026-02-13 15:06:59 ---------------------------------------- RAW: {"data":{"AST-Reasons-not-to-renew":"Want-to-Renew","AST-other-reasons-not-to-renew":null,"Age-Range":"31-45","Initial-value":null,"Mini-NPS":5,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"33427","bloc_notes":"2023 Oct 08 contact wants to renew and updated email address","bloc_notes_ac":"2026 Feb 13 - NPI agent called about lapsed membership, started survey","call_result":"Connected","call_summary_title":"Contact wants to renew","email":"trily93@gmail.com","extension":"1234","first_name":"Tri Ly","int_code":"02","lead_status":null,"member_type":"AST","number_of_passed_courses":"999","source":"ActiveCampaign","transcript_summary":"Tri Ly was contacted by Ellen, a representative from the National Payroll Institute, regarding a lapsed membership. Tri Ly expressed the desire to renew the membership and requested the application email to be sent to an updated email address."}} ---------------------------------------- CONTACT ID: 33427 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-04-01T10:23:09-05:00","email":"tri@directobjective.ca","phone":"2899399288","firstName":"Tri Ly","lastName":"","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-01-28","ip":"168661275","ua":"okhttp\/5.3.2","hash":"81cdf740c8dd5c6f5121c23f4d36a866","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"126","rating_tstamp":"2026-02-11","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T14:06:49-06:00","udate":"2026-02-13T14:07:00-06:00","edate":"2026-02-13T14:05:46-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-01 10:23:09","updated_utc_timestamp":"2026-02-13 14:07:00","created_timestamp":"2025-04-01 10:23:09","updated_timestamp":"2026-02-13 14:07:00","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-02-11 09:00:50","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/automationEntryCounts"},"id":"33427","organization":"7500"}],"fieldValue":{"contact":"33427","field":310,"value":"Tri Ly was contacted by Ellen, a representative from the National Payroll Institute, regarding a lapsed membership. 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FIELD 325 → HTTP 200 {"contacts":[{"cdate":"2025-04-01T10:23:09-05:00","email":"tri@directobjective.ca","phone":"2899399288","firstName":"Tri Ly","lastName":"","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-01-28","ip":"168661275","ua":"okhttp\/5.3.2","hash":"81cdf740c8dd5c6f5121c23f4d36a866","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"126","rating_tstamp":"2026-02-11","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T14:06:49-06:00","udate":"2026-02-13T14:07:02-06:00","edate":"2026-02-13T14:05:46-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-01 10:23:09","updated_utc_timestamp":"2026-02-13 14:07:02","created_timestamp":"2025-04-01 10:23:09","updated_timestamp":"2026-02-13 14:07:02","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-02-11 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FIELD 68 → HTTP 200 {"contacts":[{"cdate":"2025-04-01T10:23:09-05:00","email":"tri@directobjective.ca","phone":"2899399288","firstName":"Tri Ly","lastName":"","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-01-28","ip":"168661275","ua":"okhttp\/5.3.2","hash":"81cdf740c8dd5c6f5121c23f4d36a866","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"126","rating_tstamp":"2026-02-11","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T14:06:49-06:00","udate":"2026-02-13T14:07:02-06:00","edate":"2026-02-13T14:05:46-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-01 10:23:09","updated_utc_timestamp":"2026-02-13 14:07:02","created_timestamp":"2025-04-01 10:23:09","updated_timestamp":"2026-02-13 14:07:02","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-02-11 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======================================== ======================================== 📞 CloudTalk Post-Call Webhook 🕒 2026-02-13 16:01:31 ---------------------------------------- RAW: {"data":{"AST-Reasons-not-to-renew":"Temporary-Out","AST-other-reasons-not-to-renew":null,"Age-Range":"18-30","Initial-value":"Stay Current","Mini-NPS":4,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"I'm on paternity leave and not investing in membership while out.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 05 contact not interested in renewing due to paternity leave","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form","call_result":"Connected","call_summary_title":"Contact not interested in renewing","email":"gilgru@directobjective.ca","extension":"","first_name":"Gil","int_code":"01","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"Ellen from the National Payroll Institute called Gil to discuss his lapsed membership. 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Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-13T15:01:33-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"f5bb3cf83e8beb43f50364463e08ae93","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"97","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T15:01:33-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 15:01:33","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 15:01:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"f5bb3cf83e8beb43f50364463e08ae93","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"97","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T15:01:34-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 15:01:34","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 15:01:34","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 2 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661275","ua":"okhttp\/5.3.2","hash":"f5bb3cf83e8beb43f50364463e08ae93","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"97","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T15:01:35-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 15:01:35","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 15:01:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 CloudTalk Post-Call Webhook 🕒 2026-02-13 16:05:29 ---------------------------------------- RAW: {"data":{"AST-Reasons-not-to-renew":null,"AST-other-reasons-not-to-renew":null,"Age-Range":null,"Initial-value":null,"Mini-NPS":null,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 16 contact forgot to renew and email sent","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave","call_result":"Connected","call_summary_title":"Contact forgot to renew and want to renew","email":"gilgru@directobjective.ca","extension":"","first_name":"Gil","int_code":"03","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","source":"ActiveCampaign","transcript_summary":"Gil was contacted by Ellen from the National Payroll Institute regarding a lapsed membership. Gil mentioned forgetting to renew and agreed to receive a renewal application via email."}} ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directoobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660195","ua":"okhttp\/5.3.2","hash":"f4002049ab69b3da72cf73e74b281fef","socialdata_lastcheck":null,"email_local":"","email_domain":"directoobjective.ca","sentcnt":"97","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T15:05:30-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 15:05:30","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 15:05:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 20:40:44","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"Gil was contacted by Ellen from the National Payroll Institute regarding a lapsed membership. 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forgot to renew and want to renew","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-13T15:05:30-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directoobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-13T15:05:30-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}} FIELD 52 → HTTP 200 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directoobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660195","ua":"okhttp\/5.3.2","hash":"f4002049ab69b3da72cf73e74b281fef","socialdata_lastcheck":null,"email_local":"","email_domain":"directoobjective.ca","sentcnt":"97","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-13T13:12:27-06:00","udate":"2026-02-13T15:05:31-06:00","edate":"2026-02-13T13:12:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-13 15:05:31","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-13 15:05:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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