========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 10:20:18
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Not-Satisfied-With-Service","AST-other-reasons-not-to-renew":"The information provided was inaccurate and unhelpful.","Age-Range":"31-45","Initial-value":"Help with Complex","Mini-NPS":2,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"Not happy with the service.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 05 contact expressed dissatisfaction with service and not renewing","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1","call_result":"Connected","call_summary_title":"Dissatisfaction with service, contact not renewing","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"01","last_name":"Gruber","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"Gil's Associate membership for the National Payroll Institute recently lapsed. He rated his overall satisfaction as 2 out of 5 and cited dissatisfaction with the service as the reason for not renewing, noting that the information provided was inaccurate and unhelpful."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"121","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T09:19:21-06:00","udate":"2026-02-17T09:20:19-06:00","edate":"2026-02-17T09:18:20-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 09:20:19","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 09:20:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"Gil's Associate membership for the National Payroll Institute recently lapsed. He rated his overall satisfaction as 2 out of 5 and cited dissatisfaction with the service as the reason for not renewing, noting that the information provided was inaccurate and unhelpful.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T09:20:19-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"121","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T09:19:21-06:00","udate":"2026-02-17T09:20:19-06:00","edate":"2026-02-17T09:18:20-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 09:20:19","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 09:20:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Dissatisfaction with service, contact not renewing","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T09:20:19-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"121","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T09:19:21-06:00","udate":"2026-02-17T09:20:20-06:00","edate":"2026-02-17T09:18:20-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 09:20:20","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 09:20:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T09:20:20-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 326 → HTTP 200
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FIELD 68 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"121","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T09:20:22-06:00","udate":"2026-02-17T09:20:22-06:00","edate":"2026-02-17T09:18:20-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 09:20:22","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 09:20:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":68,"value":"31-45","cdate":"2025-08-07T10:27:40-05:00","udate":"2026-02-17T09:20:22-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570429\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570429\/field"},"owner":"42424","id":"570429"}}
FIELD 2 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"121","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T09:20:22-06:00","udate":"2026-02-17T09:20:22-06:00","edate":"2026-02-17T09:18:20-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 09:20:22","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 09:20:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":2,"value":"Refused","cdate":"2025-08-07T10:27:41-05:00","udate":"2026-02-17T09:20:22-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570463\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570463\/field"},"owner":"42424","id":"570463"}}
========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 11:44:51
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Want-to-Renew","AST-other-reasons-not-to-renew":null,"Age-Range":"31-45","Initial-value":"Help with Complex","Mini-NPS":5,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":"I forgot to renew.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 03 - contact want to renew and sent the email","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing","call_result":"Connected","call_summary_title":"Contact want to renew","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"03","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"The assistant calls Gil to discuss the lapsed Associate membership with the National Payroll Institute. Gil confirms he forgot to renew and expressed willingness to renew the membership. The assistant then conducts a survey regarding Gil's experience with the NPI membership."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"121","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T10:44:46-06:00","udate":"2026-02-17T10:44:52-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 10:44:52","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 10:44:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact want to renew","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T10:44:52-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"121","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T10:44:46-06:00","udate":"2026-02-17T10:44:53-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 10:44:53","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 10:44:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T10:44:53-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"121","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T10:44:46-06:00","udate":"2026-02-17T10:44:54-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 10:44:54","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 10:44:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":68,"value":"31-45","cdate":"2025-08-07T10:27:40-05:00","udate":"2026-02-17T10:44:55-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570429\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570429\/field"},"owner":"42424","id":"570429"}}
========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 12:02:02
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Not-Satisfied-With-Service","AST-other-reasons-not-to-renew":null,"Age-Range":"31-45","Initial-value":"Help with Complex","Mini-NPS":2,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":"Not happy with the service; advice was not accurate.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 10 contact was open to renewing after receiving more info","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email","call_result":"Connected","call_summary_title":"Contact Interested in Renewal Info","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"03","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"Ellen from the National Payroll Institute calls Gil regarding his lapsed membership. She educates him about member benefits and offers a chance to renew. Gil expresses dissatisfaction due to inaccurate advice received from InfoLine but is open to receiving more information about renewal."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T11:02:03-06:00","udate":"2026-02-17T11:02:03-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 11:02:03","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 11:02:03","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"Ellen from the National Payroll Institute calls Gil regarding his lapsed membership. She educates him about member benefits and offers a chance to renew. Gil expresses dissatisfaction due to inaccurate advice received from InfoLine but is open to receiving more information about renewal.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T11:02:03-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T11:02:03-06:00","udate":"2026-02-17T11:02:03-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 11:02:03","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 11:02:03","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact Interested in Renewal Info","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T11:02:03-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T11:02:03-06:00","udate":"2026-02-17T11:02:03-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 11:02:03","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 11:02:03","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T11:02:03-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 15:00:13
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Not-Used","AST-other-reasons-not-to-renew":null,"Age-Range":"Preferred not to say","Initial-value":"Seminar","Mini-NPS":5,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":"Initially signed for a seminar discount, no current need for membership.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 05 contact agreed to receive renewal information via email","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info","call_result":"Connected","call_summary_title":"Contact agreed to receive renewal information","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"02","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"A representative from the National Payroll Institute called Gil to discuss his recently lapsed membership. Gil expressed initial interest in the membership for a discount on a seminar but indicated he no longer needs the membership. However, after discussing the costs and benefits, Gil agreed to receive an email with the application form to renew his membership."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:00:00-06:00","udate":"2026-02-17T14:00:14-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:00:14","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:00:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"A representative from the National Payroll Institute called Gil to discuss his recently lapsed membership. Gil expressed initial interest in the membership for a discount on a seminar but indicated he no longer needs the membership. However, after discussing the costs and benefits, Gil agreed to receive an email with the application form to renew his membership.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T14:00:14-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:00:00-06:00","udate":"2026-02-17T14:00:14-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:00:14","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:00:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact agreed to receive renewal information","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T14:00:14-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:00:00-06:00","udate":"2026-02-17T14:00:14-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:00:14","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:00:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 05 contact agreed to receive renewal information via email","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T14:00:14-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 15:03:03
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"No-Longer-in-Payroll","AST-other-reasons-not-to-renew":null,"Age-Range":"61+","Initial-value":"Stay Current","Mini-NPS":4,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"Moved into a senior HR job that doesn't involve payroll anymore.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 15 contact not interested to renew","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info","call_result":"Connected","call_summary_title":"Contact not interested to renew","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"01","last_name":"Gruber","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"Ellen from the National Payroll Institute called Gil to inquire about his lapsed Associate membership. Gil explained that he initially joined to stay current with payroll legislation. He rated his overall satisfaction as 4 but chose not to renew because he moved into a senior HR job that doesn't involve payroll."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:03:03-06:00","udate":"2026-02-17T14:03:04-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:03:04","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:03:04","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"Ellen from the National Payroll Institute called Gil to inquire about his lapsed Associate membership. Gil explained that he initially joined to stay current with payroll legislation. He rated his overall satisfaction as 4 but chose not to renew because he moved into a senior HR job that doesn't involve payroll.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T14:03:04-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:03:03-06:00","udate":"2026-02-17T14:03:04-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:03:04","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:03:04","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact not interested to renew","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T14:03:04-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:03:03-06:00","udate":"2026-02-17T14:03:05-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:03:05","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:03:05","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T14:03:05-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 2 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:03:03-06:00","udate":"2026-02-17T14:03:07-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:03:07","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:03:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":2,"value":"Refused","cdate":"2025-08-07T10:27:41-05:00","udate":"2026-02-17T14:03:07-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570463\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570463\/field"},"owner":"42424","id":"570463"}}
========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 15:08:13
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Not-Satisfied-With-Service","AST-other-reasons-not-to-renew":null,"Age-Range":"46-60","Initial-value":"Career","Mini-NPS":1,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":"I didn't find it beneficial for the purpose that I signed up.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 05 contact wants more information on career resources","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew","call_result":"Connected","call_summary_title":"Discussion on Membership Renewal","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"00","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"Ellen from the National Payroll Institute called Gil to discuss the lapsed Associate membership. Gil expressed dissatisfaction with the membership citing it wasn't beneficial for his career advancement. Ellen offered to send an email with more information about career resources, and Gil agreed to look into it."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:08:08-06:00","udate":"2026-02-17T14:08:14-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:08:14","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:08:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T14:08:14-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"122","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:08:08-06:00","udate":"2026-02-17T14:08:16-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:08:16","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:08:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":325,"value":"Not-Satisfied-With-Service","cdate":"2026-01-27T16:34:55-06:00","udate":"2026-02-17T14:08:16-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993922\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993922\/field"},"owner":"42424","id":"993922"}}
FIELD 68 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 15:33:20
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Other","AST-other-reasons-not-to-renew":"My company became a member, and I can use their benefit instead.","Age-Range":"18-30","Initial-value":"Help with Complex","Mini-NPS":2,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"My company became a member, and I can use their benefit instead.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 10 contact not interested in renewing","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources","call_result":"Connected","call_summary_title":"Contact not interested in renewing","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"01","last_name":"Gruber","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"Ellen from the National Payroll Institute called Gil to discuss his lapsed Associate membership. Gil rated his membership satisfaction as 2 out of 5, mentioned his company's membership with NPI allows him to use their benefits, and he is not interested in renewing his individual membership."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"123","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:32:32-06:00","udate":"2026-02-17T14:33:21-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:33:21","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:33:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"Ellen from the National Payroll Institute called Gil to discuss his lapsed Associate membership. Gil rated his membership satisfaction as 2 out of 5, mentioned his company's membership with NPI allows him to use their benefits, and he is not interested in renewing his individual membership.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T14:33:21-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"123","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:32:32-06:00","udate":"2026-02-17T14:33:22-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:33:22","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:33:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact not interested in renewing","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T14:33:22-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"123","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:32:32-06:00","udate":"2026-02-17T14:33:22-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:33:22","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:33:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T14:33:22-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 326 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 2 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"123","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:32:32-06:00","udate":"2026-02-17T14:33:24-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:33:24","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:33:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":2,"value":"Refused","cdate":"2025-08-07T10:27:41-05:00","udate":"2026-02-17T14:33:24-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570463\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570463\/field"},"owner":"42424","id":"570463"}}
========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 15:50:00
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Want-to-Renew","AST-other-reasons-not-to-renew":"","Age-Range":"46-60","Initial-value":"Stay Current","Mini-NPS":3,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":"Enjoys membership benefits through colleague's membership.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 05 contact interested in renewal after further information sent email","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing","call_result":"Connected","call_summary_title":"Contact interested in renew after learning benefits","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"03","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"The call was from the National Payroll Institute to Gil, whose membership had lapsed. Gil expressed initial interest in staying current with payroll legislation. Although initially hesitant to renew because he benefited from a colleague's membership, Gil requested further renewal information after learning about the membership details."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"123","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:49:49-06:00","udate":"2026-02-17T14:50:01-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:50:01","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:50:01","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact interested in renew after learning benefits","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T14:50:01-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"123","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:49:49-06:00","udate":"2026-02-17T14:50:02-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:50:02","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:50:02","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 05 contact interested in renewal after further information sent email","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T14:50:02-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"123","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:49:49-06:00","udate":"2026-02-17T14:50:04-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:50:04","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:50:04","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":325,"value":"Want-to-Renew","cdate":"2026-01-27T16:34:55-06:00","udate":"2026-02-17T14:50:04-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993922\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993922\/field"},"owner":"42424","id":"993922"}}
FIELD 68 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 15:53:29
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Other","AST-other-reasons-not-to-renew":"Employer decided to stop sponsoring membership.","Age-Range":"31-45","Initial-value":"Stay Current","Mini-NPS":5,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"Employer decided to stop sponsoring membership.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 20 contact did not renew due to employer's decision","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing","call_result":"Connected","call_summary_title":"Membership Renewal Inquiry","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"21","last_name":"Gruber","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"Ellen from the National Payroll Institute called Gil Grover to discuss his lapsed Associate membership. Gil was satisfied with his membership but chose not to renew due to his employer's decision to stop sponsorship."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:52:52-06:00","udate":"2026-02-17T14:53:30-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:53:30","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:53:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"Ellen from the National Payroll Institute called Gil Grover to discuss his lapsed Associate membership. Gil was satisfied with his membership but chose not to renew due to his employer's decision to stop sponsorship.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T14:53:30-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:52:52-06:00","udate":"2026-02-17T14:53:30-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:53:30","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:53:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Membership Renewal Inquiry","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T14:53:30-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:52:52-06:00","udate":"2026-02-17T14:53:30-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:53:30","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:53:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T14:53:30-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 326 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 2 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T14:52:52-06:00","udate":"2026-02-17T14:53:33-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 14:53:33","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 14:53:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":2,"value":"Refused","cdate":"2025-08-07T10:27:41-05:00","udate":"2026-02-17T14:53:33-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570463\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570463\/field"},"owner":"42424","id":"570463"}}
========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 16:09:39
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Other","AST-other-reasons-not-to-renew":"My employer decided to stop sponsoring my membership.","Age-Range":"31-45","Initial-value":"Stay Current","Mini-NPS":5,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"My employer decided to stop sponsoring my membership.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision","call_result":"Connected","call_summary_title":"Contact does not wish to renew","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"01","last_name":"Gruber","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"Gil was contacted by Ellen from the National Payroll Institute regarding his recently lapsed membership. They discussed the initial value of his membership, where Gil valued staying current with payroll legislation. Gil rated his membership experience as very satisfied but declined to renew because his employer no longer sponsors the membership and he cannot afford to self-sponsor."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:09:40-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:09:40","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:09:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"Gil was contacted by Ellen from the National Payroll Institute regarding his recently lapsed membership. They discussed the initial value of his membership, where Gil valued staying current with payroll legislation. Gil rated his membership experience as very satisfied but declined to renew because his employer no longer sponsors the membership and he cannot afford to self-sponsor.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T15:09:40-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:09:40-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:09:40","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:09:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact does not wish to renew","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T15:09:40-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:09:41-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:09:41","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:09:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T15:09:41-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:09:42-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:09:42","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:09:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":325,"value":"Other","cdate":"2026-01-27T16:34:55-06:00","udate":"2026-02-17T15:09:42-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993922\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993922\/field"},"owner":"42424","id":"993922"}}
FIELD 326 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 2 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 16:16:24
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Other","AST-other-reasons-not-to-renew":"Employer decided to stop sponsoring the membership.","Age-Range":"31-45","Initial-value":"Stay Current","Mini-NPS":4,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"Employer decided to stop sponsoring the membership and it's unaffordable personally.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns","call_result":"Connected","call_summary_title":"Contact not renewing due to employer sponsorship stop","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"01","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"Ellen from the National Payroll Institute contacted Gil to discuss the lapse of his Associate membership and gather feedback. Despite appreciating the membership benefits, Gil decided not to renew due to his employer no longer sponsoring it and personal affordability issues."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:16:25-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:16:25","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:16:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact not renewing due to employer sponsorship stop","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T15:16:25-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:16:26-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:16:26","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:16:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T15:16:26-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:16:26-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:16:26","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:16:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":52,"value":"No","cdate":"2025-08-07T10:27:39-05:00","udate":"2026-02-17T15:16:26-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/field"},"owner":"42424","id":"570414"}}
FIELD 66 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:16:26-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:16:26","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:16:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":66,"value":4,"cdate":"2025-08-07T10:27:40-05:00","udate":"2026-02-17T15:16:26-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570428\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570428\/field"},"owner":"42424","id":"570428"}}
FIELD 80 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:16:26-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:16:26","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:16:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":80,"value":"Employer decided to stop sponsoring the membership and it's unaffordable personally.","cdate":"2025-08-07T10:27:39-05:00","udate":"2026-02-17T15:16:26-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570397\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570397\/field"},"owner":"42424","id":"570397"}}
FIELD 77 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:16:26-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:16:26","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:16:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":77,"value":"01","cdate":"2025-08-07T10:27:40-05:00","udate":"2026-02-17T15:16:27-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570437\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570437\/field"},"owner":"42424","id":"570437"}}
FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 326 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:16:27-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:16:27","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:16:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":326,"value":"Employer decided to stop sponsoring the membership.","cdate":"2026-01-27T16:34:55-06:00","udate":"2026-02-17T15:16:27-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993924\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993924\/field"},"owner":"42424","id":"993924"}}
FIELD 68 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:16:27-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:16:27","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:16:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":68,"value":"31-45","cdate":"2025-08-07T10:27:40-05:00","udate":"2026-02-17T15:16:28-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570429\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570429\/field"},"owner":"42424","id":"570429"}}
========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 16:21:50
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Temporary-Out","AST-other-reasons-not-to-renew":null,"Age-Range":"18-30","Initial-value":"Career","Mini-NPS":4,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":"I'm on paternity leave.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 04 contact wants to renew and sent the email","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability","call_result":"Connected","call_summary_title":"Contact wants to renew","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"02","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"Gil was contacted by Ellen from the National Payroll Institute regarding his lapsed Associate membership. After discussing his initial value for joining and satisfaction level, he was offered to renew his membership. Gil expressed interest in renewing after learning about the membership cost and benefits."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:21:52-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:21:52","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:21:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact wants to renew","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T15:21:52-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"124","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:21:52-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:21:52","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:21:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T15:21:52-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 16:24:15
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Other","AST-other-reasons-not-to-renew":"Retirement","Age-Range":"61+","Initial-value":"Help with Complex","Mini-NPS":5,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":"No, because I'm about to retire.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 13 contact is not renewing due to retirement","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email","call_result":"Connected","call_summary_title":"Contact not renewing due to retirement","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"01","last_name":"Gruber","lead_status":"Refused","member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"Ellen from NPI called Gil regarding his lapsed membership. They discussed the reasons for joining and overall satisfaction, during which Gil expressed high satisfaction but decided not to renew due to upcoming retirement."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:24:16-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:24:16","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:24:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"Ellen from NPI called Gil regarding his lapsed membership. They discussed the reasons for joining and overall satisfaction, during which Gil expressed high satisfaction but decided not to renew due to upcoming retirement.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T15:24:16-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:24:17-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:24:17","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:24:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact not renewing due to retirement","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T15:24:17-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:24:17-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:24:17","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:24:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T15:24:17-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:24:17-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:24:17","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:24:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":52,"value":"No","cdate":"2025-08-07T10:27:39-05:00","udate":"2026-02-17T15:24:17-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/field"},"owner":"42424","id":"570414"}}
FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 326 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 2 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:06:05-06:00","udate":"2026-02-17T15:24:19-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:24:19","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:24:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":2,"value":"Refused","cdate":"2025-08-07T10:27:41-05:00","udate":"2026-02-17T15:24:19-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570463\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570463\/field"},"owner":"42424","id":"570463"}}
========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 16:26:21
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":null,"AST-other-reasons-not-to-renew":null,"Age-Range":null,"Initial-value":null,"Mini-NPS":null,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 10 Voicemail left, will attempt to call again","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement","call_result":"Connected","call_summary_title":"Voicemail","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"06","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"The assistant attempted to reach Rich Bill Trooper but the call was not answered. The assistant left a message indicating they would try to call again later."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:25:41-06:00","udate":"2026-02-17T15:26:22-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:26:22","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:26:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T15:26:22-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:25:41-06:00","udate":"2026-02-17T15:26:22-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:26:22","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:26:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":52,"value":"No","cdate":"2025-08-07T10:27:39-05:00","udate":"2026-02-17T15:26:23-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/field"},"owner":"42424","id":"570414"}}
FIELD 77 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 16:31:25
----------------------------------------
RAW:
{"data":{"ac_contact_id":"42424","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again","call_result":"Not Connected","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","last_name":"Gruber","member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign"}}
----------------------------------------
CONTACT ID: 42424
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:30:47-06:00","udate":"2026-02-17T15:31:15-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:31:15","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:31:15","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T15:31:26-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 16:33:31
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":null,"AST-other-reasons-not-to-renew":null,"Age-Range":null,"Initial-value":null,"Mini-NPS":null,"Not-Renewed-Want-to-Renew":"No","One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 13 agent reached voicemail and will call back later","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again","call_result":"Connected","call_summary_title":"Voicemail","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"06","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"The assistant reached the user's voicemail and left a message indicating a callback at another time."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:32:49-06:00","udate":"2026-02-17T15:33:32-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:33:32","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:33:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Voicemail","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T15:33:33-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:32:49-06:00","udate":"2026-02-17T15:33:33-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:33:33","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:33:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again\n2023 Oct 13 agent reached voicemail and will call back later","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T15:33:33-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:32:49-06:00","udate":"2026-02-17T15:33:33-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:33:33","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:33:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":52,"value":"No","cdate":"2025-08-07T10:27:39-05:00","udate":"2026-02-17T15:33:33-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/field"},"owner":"42424","id":"570414"}}
FIELD 77 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"34940380b64da78d7795b43c92acdb58","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:32:49-06:00","udate":"2026-02-17T15:33:33-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:33:33","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:33:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":77,"value":"06","cdate":"2025-08-07T10:27:40-05:00","udate":"2026-02-17T15:33:33-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570437\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570437\/field"},"owner":"42424","id":"570437"}}
========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 16:44:52
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Temporary-Out","AST-other-reasons-not-to-renew":null,"Age-Range":"31-45","Initial-value":"Stay Current","Mini-NPS":4,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":"No, I'm unemployed, so until I have a job in payroll, I will not renew my membership.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 05 contact wants to renew and provided an email","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again\n2023 Oct 13 agent reached voicemail and will call back later","call_result":"Connected","call_summary_title":"Contact wants to renew","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"03","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"The assistant contacts Gil to discuss his lapsed membership with the National Payroll Institute. Gil is interested in renewing his membership once he secures a job in payroll and requests more information on the career toolkits. The call ends with Gil providing his email for further instructions on renewing his membership."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"950f9813d52ade3f4f3596250155602c","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:44:00-06:00","udate":"2026-02-17T15:44:53-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:44:53","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:44:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Contact wants to renew","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T15:44:53-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"950f9813d52ade3f4f3596250155602c","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:44:00-06:00","udate":"2026-02-17T15:44:54-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:44:54","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:44:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again\n2023 Oct 13 agent reached voicemail and will call back later\n2023 Oct 05 contact wants to renew and provided an email","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T15:44:54-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"950f9813d52ade3f4f3596250155602c","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:44:00-06:00","udate":"2026-02-17T15:44:54-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:44:54","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:44:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":52,"value":"Yes","cdate":"2025-08-07T10:27:39-05:00","udate":"2026-02-17T15:44:54-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/field"},"owner":"42424","id":"570414"}}
FIELD 66 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"950f9813d52ade3f4f3596250155602c","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:44:00-06:00","udate":"2026-02-17T15:44:54-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:44:54","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:44:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":66,"value":4,"cdate":"2025-08-07T10:27:40-05:00","udate":"2026-02-17T15:44:54-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570428\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570428\/field"},"owner":"42424","id":"570428"}}
FIELD 80 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"950f9813d52ade3f4f3596250155602c","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:44:00-06:00","udate":"2026-02-17T15:44:54-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:44:54","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:44:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":80,"value":"No, I'm unemployed, so until I have a job in payroll, I will not renew my membership.","cdate":"2025-08-07T10:27:39-05:00","udate":"2026-02-17T15:44:54-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570397\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570397\/field"},"owner":"42424","id":"570397"}}
FIELD 77 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gilgru@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"950f9813d52ade3f4f3596250155602c","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"125","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:44:00-06:00","udate":"2026-02-17T15:44:55-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:44:55","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:44:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":77,"value":"03","cdate":"2025-08-07T10:27:40-05:00","udate":"2026-02-17T15:44:55-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570437\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570437\/field"},"owner":"42424","id":"570437"}}
FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 16:58:38
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":null,"AST-other-reasons-not-to-renew":null,"Age-Range":null,"Initial-value":null,"Mini-NPS":null,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 29 contact unaware of lapsed membership and provided new email for renewal","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again\n2023 Oct 13 agent reached voicemail and will call back later\n2023 Oct 05 contact wants to renew and provided an email","call_result":"Connected","call_summary_title":"Contact unaware of lapsed membership","contact_id":"42424","email":"gilgru@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"04","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"The assistant called Gil to inform him that his NPI membership recently lapsed. Gil was unaware of this lapse but provided a new email address to receive the renewal application. He did not have time to complete a survey about his membership experience."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again\n2023 Oct 13 agent reached voicemail and will call back later\n2023 Oct 05 contact wants to renew and provided an email\n2023 Oct 29 contact unaware of lapsed membership and provided new email for renewal","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T15:58:40-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"ff4c1165487b1296d8820652bb450929","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"126","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:58:14-06:00","udate":"2026-02-17T15:58:40-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:58:40","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:58:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":52,"value":"Yes","cdate":"2025-08-07T10:27:39-05:00","udate":"2026-02-17T15:58:40-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570414\/field"},"owner":"42424","id":"570414"}}
FIELD 77 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"ff4c1165487b1296d8820652bb450929","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"126","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T15:58:14-06:00","udate":"2026-02-17T15:58:40-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 15:58:40","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 15:58:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":77,"value":"04","cdate":"2025-08-07T10:27:40-05:00","udate":"2026-02-17T15:58:40-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570437\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570437\/field"},"owner":"42424","id":"570437"}}
========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 17:41:41
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":null,"AST-other-reasons-not-to-renew":null,"Age-Range":null,"Initial-value":null,"Mini-NPS":null,"Not-Renewed-Want-to-Renew":null,"One-Sentence-not-Renewed":null,"Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 05 attempted contact, reached voicemail","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again\n2023 Oct 13 agent reached voicemail and will call back later\n2023 Oct 05 contact wants to renew and provided an email\n2023 Oct 29 contact unaware of lapsed membership and provided new email for renewal","call_result":"Connected","call_summary_title":"Voicemail","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"06","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"The call was an interaction with a voicemail system. The assistant attempted to engage but there was no live response from the user."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"ff4c1165487b1296d8820652bb450929","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"126","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T16:09:25-06:00","udate":"2026-02-17T16:41:42-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 16:41:42","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 16:41:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":310,"value":"The call was an interaction with a voicemail system. The assistant attempted to engage but there was no live response from the user.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T16:41:42-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"ff4c1165487b1296d8820652bb450929","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"126","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T16:09:25-06:00","udate":"2026-02-17T16:41:43-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 16:41:43","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 16:41:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Voicemail","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T16:41:43-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"ff4c1165487b1296d8820652bb450929","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"126","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T16:09:25-06:00","udate":"2026-02-17T16:41:43-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 16:41:43","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 16:41:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again\n2023 Oct 13 agent reached voicemail and will call back later\n2023 Oct 05 contact wants to renew and provided an email\n2023 Oct 29 contact unaware of lapsed membership and provided new email for renewal\n2023 Oct 05 attempted contact, reached voicemail","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T16:41:43-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 77 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"ff4c1165487b1296d8820652bb450929","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"126","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T16:09:25-06:00","udate":"2026-02-17T16:41:43-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 16:41:43","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 16:41:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":77,"value":"06","cdate":"2025-08-07T10:27:40-05:00","udate":"2026-02-17T16:41:43-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570437\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570437\/field"},"owner":"42424","id":"570437"}}
========================================

========================================
📞 CloudTalk Post-Call Webhook
🕒 2026-02-17 17:47:50
----------------------------------------
RAW:
{"data":{"AST-Reasons-not-to-renew":"Want-to-Renew","AST-other-reasons-not-to-renew":null,"Age-Range":"31-45","Initial-value":"Networking","Mini-NPS":null,"Not-Renewed-Want-to-Renew":"Yes","One-Sentence-not-Renewed":"I forgot to renew.","Other-member-benefit":null,"ac_contact_id":"42424","bloc_notes":"2023 Oct 05 Member forgot to renew, renewal form sent","bloc_notes_ac":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again\n2023 Oct 13 agent reached voicemail and will call back later\n2023 Oct 05 contact wants to renew and provided an email\n2023 Oct 29 contact unaware of lapsed membership and provided new email for renewal\n2023 Oct 05 attempted contact, reached voicemail","call_result":"Connected","call_summary_title":"Member forgot to renew","contact_id":"42424","email":"gil@directobjective.ca","extension":"","first_name":"Gil","full_name":"Gil Gruber","int_code":"03","last_name":"Gruber","lead_status":null,"member_type":"AST","number_of_passed_courses":"0","orgname":"Direct Objective Consulting","province":"QC","source":"ActiveCampaign","transcript_summary":"The call involved a discussion with Gil regarding the lapse of his Associate membership with the National Payroll Institute. Gil forgot to renew and agreed to receive an email with the renewal application. He initially joined for networking opportunities and confirmed his age range as 31 to 45."}}
----------------------------------------
CONTACT ID: 42424
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"ff4c1165487b1296d8820652bb450929","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"126","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T16:09:25-06:00","udate":"2026-02-17T16:47:51-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 16:47:51","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 16:47:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":311,"value":"Member forgot to renew","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-17T16:47:51-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993919\/field"},"owner":"42424","id":"993919"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-02-14","ip":"168659183","ua":"okhttp\/5.3.2","hash":"ff4c1165487b1296d8820652bb450929","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"126","rating_tstamp":"2026-02-15","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-17T16:09:25-06:00","udate":"2026-02-17T16:47:51-06:00","edate":"2026-02-17T09:27:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-17 16:47:51","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-17 16:47:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-15 20:16:13","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42424\/automationEntryCounts"},"id":"42424","organization":"7500"}],"fieldValue":{"contact":"42424","field":33,"value":"2026 Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 1\n2026 Feb 11 contact refused renewal because he is about to retire and will probably no longer do payroll in the near future\n2026 Feb 11 Gil was not available, no callback time provided 1\n2026 Feb 11 contact want to renew and sent the email\n2023 Oct 02 conversation about non-renewal due to retirement\n2023 Oct 02 Customer not available will call back\n2023 Oct 10 - Contact expressed dissatisfaction with service accuracy, potential for follow-up\n2023 Oct 13 non-renewal survey conducted\n2023 Oct 11 survey completed without renewal\n2023 Oct 02 contact refuses to renew due to dissatisfaction with service\n2023 Oct 25 Voicemail left for Bill Gruber\n2026 Feb 12 contact is about to retire and does not want to renew the membership1\n2026 Feb 12 Gil unavailable, no callback time provided 1\n2026 Feb 12 - Contact completed membership survey (satisfaction 4\/5, joined for payroll regulation updates). Initially hesitant about renewal (only needed for seminar discount). Requested renewal application be sent to email after learning cost is $315+tax. Application sent twice to gil@directobjective.ca but contact did not receive. Call ended with confusion, no commitment to renew.\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact was not happy with the service and did not want to renew\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact declined renewal because using colleague's membership 1\n2026 Feb 12 contact said employer stopped sponsoring the membership and is not allowed to share the email address 1\n2026 Feb 12 scheduled callback at 4.30 PM for Gil 1\n2026 Feb 12 contact refused to renew because he didn't get any help from the team 1\n2026 Feb 12 contact declined renewal due to maternity leave1\n2023 Oct 18 contact declined renewal due to maternity leave\n2023 Oct 03 call attempt to reach Gil Gruber, will call back later\n2023 Oct 10 contact wants to renew and sent the email\n2023 Oct 05 contact does not want to renew\n2023 Oct 21 contact wants to renew and email sent to alternative address\n2026 Feb 13 - Called for Gil, spoke with George who said Gil was not available and did not know his schedule, will call back later\n2026 Feb 13 - Contact not renewing due to upcoming retirement, satisfied with membership but no longer needs it.\n2026 Feb 13 - Completed survey, user dissatisfied with membership, no renewal intent expressed\n2026 Feb 13 contact unaware of lapsed membership, confirmed email, sent renewal application form\n2023 Oct 05 contact not interested in renewing due to paternity leave\n2023 Oct 16 contact forgot to renew and email sent\n2026 Feb 15 contact was not happy with the service and refused to renew the membership 1\n2026 Feb 15 contact is retiring and won't be renewing 1\n2026 Feb 15 contact want to renew and sent the email1\n2026 Feb 15 contact forgot to renew, received the email and confirmed it\n2026 Feb 15 sent the renewal application to gil@directobjective.ca 1\n2026 Feb 15 Gil is temporarily out of work and will not renew the membership until he has a stable job 1\n2026 Feb 15 - Contact declined to renew due to low usage of services.\n2026 Feb 15 contact forgot to renew, sent application form, completed survey with positive feedback\n2026 Feb 15 - Contact unhappy with service due to inaccurate info, not interested in renewal, asked about membership fee, follow-up flagged.\n2026 Feb 15 - Contact declined renewal, joined for seminar, no longer sees value after webinar\n2026 Feb 16 contact forgot to renew and agent sent the email1\n2026 Feb 16 Gil not available, call back at 7.36 PM1\n2026 Feb 16 contact unavailable and no new information provided 1\n2026 Feb 16 contact requested a call back in 15 minutes and agent updated the call back time to 7:44 PM at the end\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact is not interested in renewing the membership because they already received the seminar discount they were looking for.1\n2026 Feb 16 contact moved to HR senior job and not renewing the membership1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact refused to renew because company became a member 1\n2026 Feb 16 contact is not renewing because his company became a member1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact agreed to renew with flexible payment option 1\n2026 Feb 16 contact is on paternity leave and declined to renew membership1\n2026 Feb 16 contact is about to retire and does not want to renew the membership1\n2026 Feb 16 contact declined renewal due to unemployment and affordability1\n2023 Oct 05 contact expressed dissatisfaction with service and not renewing\n2023 Oct 03 - contact want to renew and sent the email\n2023 Oct 10 contact was open to renewing after receiving more info\n2023 Oct 15 contact not interested to renew\n2023 Oct 05 contact wants more information on career resources\n2023 Oct 10 contact not interested in renewing\n2023 Oct 20 contact did not renew due to employer's decision\n2023 Oct 05 contact declined to renew due to lack of employer sponsorship and affordability concerns\n2023 Oct 05 contact not renewing due to employer sponsorship stop and affordability\n2023 Oct 04 contact wants to renew and sent the email\n2023 Oct 13 contact is not renewing due to retirement\n2023 Oct 10 Voicemail left, will attempt to call again\n2023 Oct 13 agent reached voicemail and will call back later\n2023 Oct 05 contact wants to renew and provided an email\n2023 Oct 29 contact unaware of lapsed membership and provided new email for renewal\n2023 Oct 05 attempted contact, reached voicemail\n2023 Oct 05 Member forgot to renew, renewal form sent","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-17T16:47:51-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}}
FIELD 52 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 325 → HTTP 200
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FIELD 68 → HTTP 200
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========================================