======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2025-12-16 12:36:11 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 9738 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1765906572,v0=1cfc0b8c2cc85cdda219973082e4bd300c4915a55c7866d4adfaf7fc03b45368 Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1765906572, "data": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "conversation_id": "conv_5601kcm3pp6we73aqyhzqng1qrcy", "status": "done", "user_id": null, "branch_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Tri?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 0, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.19886784399932366795837879180908203125 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "The person you're trying to reach is not available. 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There was no mention of an assessment or any indication that the user didn't want to do it. Therefore, it's not possible to extract the reason why they don't want to do the assessment." } }, "call_successful": "success", "transcript_summary": "The agent called Tri, but reached a voicemail message. The voicemail detection tool confirmed the message and its content.\n", "call_summary_title": "Voicemail detection success" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "3143", "email": "tri@directobjective.ca", "first_name": "Tri", "system__agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "system__agent_turns": 1, "system__current_agent_turns": 1, "system__current_subagent_turns": 1, "system__current_agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "system__conversation_id": "conv_5601kcm3pp6we73aqyhzqng1qrcy", "system__call_duration_secs": 11, "system__time_utc": "2025-12-16T17:36:08.868185+00:00", "system__time": "Tuesday, 12:36 16 December 2025", "system__timezone": "America/New_York", "system__caller_id": "+13438038625", "system__called_number": "2899399288", "system__call_sid": "CAac38aa965d53153ce18ef300ece2c05f" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2025-12-16 13:28:53 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 1038 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1765909733,v0=3c053bf9006f72e67b152d31f784be7446bdcb5a18f24ecca2e1ac36c5c9b7a9 Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "call_initiation_failure", "event_timestamp": 1765909733, "data": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "conversation_id": "conv_7601kcm6r48zfabsnk3514s50f89", "failure_reason": "unknown", "metadata": { "type": "twilio", "body": { "Called": "+16468729887", "ToState": "NY", "CallerCountry": "CA", "Direction": "outbound-api", "Timestamp": "Tue, 16 Dec 2025 18:28:53 +0000", 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There was no opportunity to collect a score from the contact, so the value is null." }, "want_to_do_assessment": { "data_collection_id": "want_to_do_assessment", "value": "No", "json_schema": { "type": "string", "description": "this has the value \"Yes\" or \"No\" based on the answer of the contact want to do assessment or not", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation ended because the number was no longer in service. 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The agent then ended the call.\n", "call_summary_title": "Number no longer active" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "8537", "email": "edwin.tjoe@stonybrookmedicine.edu", "first_name": "Edwin", "system__agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "system__agent_turns": 2, "system__current_agent_turns": 2, "system__current_subagent_turns": 2, "system__current_agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "system__conversation_id": "conv_7001kcm6r4jqe9v814zdgpfags7k", "system__call_duration_secs": 5, "system__time_utc": "2025-12-16T18:28:56.456286+00:00", "system__time": "Tuesday, 13:28 16 December 2025", "system__timezone": "America/New_York", "system__caller_id": "+13438038625", "system__called_number": "7189902440", "system__call_sid": "CA4d66c14d8cb34f2e2ce1a3ba3f5def37" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2025-12-16 13:29:02 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 1037 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1765909743,v0=c928d4cc00e6569688ffc4426bc2eb2077be077b3899dabb471180e1940d6e57 Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "call_initiation_failure", "event_timestamp": 1765909743, "data": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "conversation_id": "conv_5401kcm6r4a9eap9t71cjp438vz6", "failure_reason": "busy", "metadata": { "type": "twilio", "body": { "Called": "+17327348541", "ToState": "NJ", "CallerCountry": "CA", "Direction": "outbound-api", "Timestamp": "Tue, 16 Dec 2025 18:29:02 +0000", "CallbackSource": "call-progress-events", "SipResponseCode": "486", "CallerState": "Ontario", "ToZip": "07095", "SequenceNumber": "1", "CallSid": "CAba8169119ae5d86063eaf6c50553eeae", "To": "+17327348541", "CallerZip": "", "ToCountry": "US", "CalledZip": "07095", "ApiVersion": "2010-04-01", "CalledCity": "WOODBRIDGE", "CallStatus": "busy", "Duration": "0", "From": "+13438038625", "CallDuration": "0", "AccountSid": "AC6c4aedfd611f27a0564f2304e4efaf51", "CalledCountry": "US", "CallerCity": "", "ToCity": "WOODBRIDGE", "FromCountry": "CA", "Caller": "+13438038625", "FromCity": "", "CalledState": "NJ", "FromZip": "", "FromState": "Ontario" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2025-12-16 13:29:05 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 6575 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1765909746,v0=dfaf6372f91c1654ef3da1269f7ba4070ed851212126e684989b7b197cb8a3b5 Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1765909746, "data": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "conversation_id": "conv_8401kcm6r4rdemrrtkyqa1pge2m9", "status": "done", "user_id": null, "branch_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Evie?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 0, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.171909953000067616812884807586669921875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "The number you have dialed is not in service.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 1, "conversation_turn_metrics": null, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null } ], "metadata": { "start_time_unix_secs": 1765909737, "accepted_time_unix_secs": 1765909738, "call_duration_secs": 6, "cost": 37, "deletion_settings": { "deletion_time_unix_secs": null, "deleted_logs_at_time_unix_secs": null, "deleted_audio_at_time_unix_secs": null, "deleted_transcript_at_time_unix_secs": null, "delete_transcript_and_pii": false, "delete_audio": false }, "feedback": { "type": null, "overall_score": null, "likes": 0, "dislikes": 0, "rating": null, "comment": null }, "authorization_method": "signed_url", "charging": { "dev_discount": false, "is_burst": false, "tier": "creator", "llm_usage": { "irreversible_generation": { "model_usage": [] }, "initiated_generation": { "model_usage": [] } }, "llm_price": 0, "llm_charge": 0, "call_charge": 37, "free_minutes_consumed": 0, "free_llm_dollars_consumed": 0 }, "phone_call": { "direction": "outbound", "phone_number_id": "phnum_8001kc7mp2dtek4bn7dr084jydds", "agent_number": "+13438038625", "external_number": "4123995003", "type": "twilio", "stream_sid": "MZ7311064d577855850eb501c8de4d9d05", "call_sid": "CA7a253f1adaa3105b5a7c4c1ce96e1598" }, "batch_call": { "batch_call_id": "btcal_8901kcm6r4fcfmpanwxkb5e8dnyf", "batch_call_recipient_id": "rcpt_1801kcm6r4fdfx18enre2fq6hb3b" }, "termination_reason": "Call ended by remote party", "error": null, "warnings": [], "main_language": "en", "rag_usage": null, "text_only": false, "features_usage": { "language_detection": { "enabled": true, "used": false }, "transfer_to_agent": { "enabled": false, "used": false }, "transfer_to_number": { "enabled": false, "used": false }, "multivoice": { 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"trigger_type": "default" }, "async_metadata": null, "whatsapp": null, "agent_created_from": "ui", "agent_last_updated_from": "ui" }, "analysis": { "evaluation_criteria_results": [], "data_collection_results": { "satisfaction_score": { "data_collection_id": "satisfaction_score", "value": null, "json_schema": { "type": "string", "description": "Agent will collect the score from contact from 1 to 5", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the score from contact from 1 to 5. Therefore, I cannot extract the data." }, "want_to_do_assessment": { "data_collection_id": "want_to_do_assessment", "value": null, "json_schema": { "type": "string", "description": "this has the value \"Yes\" or \"No\" based on the answer of the contact want to do assessment or not", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about whether the contact wants to do an assessment or not. The user indicates that the number dialed is not in service, so the agent was unable to speak with the contact." }, "reason-for-no-assessment": { "data_collection_id": "reason-for-no-assessment", "value": null, "json_schema": { "type": "string", "description": "When they said they don't want to do the assessment, asked them why, and store for the reason", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the user not wanting to do an assessment or their reasons for not wanting to do so. Therefore, it is not possible to extract the requested data." } }, "call_successful": "success", "transcript_summary": "The agent attempted to call Evie, but the number is out of service.\n", "call_summary_title": "Wrong number" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "8484", "email": "emcpherson@weltyenergy.com", "first_name": "Evie", "system__agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "system__agent_turns": 1, "system__current_agent_turns": 1, "system__current_subagent_turns": 1, "system__current_agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "system__conversation_id": "conv_8401kcm6r4rdemrrtkyqa1pge2m9", "system__call_duration_secs": 5, "system__time_utc": "2025-12-16T18:29:03.305187+00:00", "system__time": "Tuesday, 13:29 16 December 2025", "system__timezone": "America/New_York", "system__caller_id": "+13438038625", "system__called_number": "4123995003", "system__call_sid": "CA7a253f1adaa3105b5a7c4c1ce96e1598" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2025-12-16 13:29:16 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 9567 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1765909756,v0=31990c824007ac86fc7634c3083716808ce84ad659a4a5cb57e29b74ee81934b Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1765909756, "data": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "conversation_id": "conv_6001kcm6r52xfjja811vvh1jhpe4", "status": "done", "user_id": null, "branch_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Eva?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 0, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.172004047999507747590541839599609375 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Thank you for calling. If you know the extension of the person you want to reach, you may dial it now.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 1, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.226496117000351659953594207763671875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "branch_id": null, "workflow_node_id": null }, "message": null, "multivoice_message": null, "tool_calls": [ { "type": "system", "request_id": "voicemail_detection_f4b63fc4df0543ca88af6c3c28d1228c", "tool_name": "voicemail_detection", "params_as_json": "{\"reason\": \"The user is not available and the system is asking to dial an extension to reach the person.\"}", "tool_has_been_called": true, "tool_details": null } ], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 8, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttfb": { "elapsed_time": 1.1079901220000465400516986846923828125 }, "convai_llm_tool_request_generation_latency": { "elapsed_time": 1.11003752699980395846068859100341796875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "branch_id": null, "workflow_node_id": null }, "message": null, "multivoice_message": null, "tool_calls": [], "tool_results": [ { "request_id": "voicemail_detection_f4b63fc4df0543ca88af6c3c28d1228c", "tool_name": "voicemail_detection", "result_value": "{\"result_type\":\"voicemail_detection_success\",\"status\":\"success\",\"voicemail_message\":\"\",\"reason\":\"The user is not available and the system is asking to dial an extension to reach the person.\"}", "is_error": false, "tool_has_been_called": true, "tool_latency_secs": 0.00033633299972279928624629974365234375, "dynamic_variable_updates": [], "type": "system", "result": { "result_type": "voicemail_detection_success", "status": "success", "voicemail_message": "", "reason": "The user is not available and the system is asking to dial an extension to reach the person." } } ], "feedback": null, "llm_override": null, "time_in_call_secs": 8, "conversation_turn_metrics": null, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 696, "price": 0.0001043999999999999897699887174695732028339989483356475830078125 }, "input_cache_read": { "tokens": 4213, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 25, "price": 1.5000000000000000380012861456169304119612206704914569854736328125e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null } ], "metadata": { "start_time_unix_secs": 1765909743, "accepted_time_unix_secs": 1765909743, "call_duration_secs": 10, "cost": 67, "deletion_settings": { "deletion_time_unix_secs": null, "deleted_logs_at_time_unix_secs": null, "deleted_audio_at_time_unix_secs": null, "deleted_transcript_at_time_unix_secs": null, "delete_transcript_and_pii": false, "delete_audio": false }, "feedback": { "type": null, "overall_score": null, "likes": 0, "dislikes": 0, "rating": null, "comment": null }, "authorization_method": "signed_url", "charging": { "dev_discount": false, "is_burst": false, "tier": "creator", "llm_usage": { "irreversible_generation": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 696, "price": 0.0001043999999999999897699887174695732028339989483356475830078125 }, "input_cache_read": { "tokens": 4213, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 25, "price": 1.5000000000000000380012861456169304119612206704914569854736328125e-5 } } } }, "initiated_generation": { 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"voicemail_detection tool was called.", "error": null, "warnings": [], "main_language": "en", "rag_usage": null, "text_only": false, "features_usage": { "language_detection": { "enabled": true, "used": false }, "transfer_to_agent": { "enabled": false, "used": false }, "transfer_to_number": { "enabled": false, "used": false }, "multivoice": { "enabled": false, "used": false }, "dtmf_tones": { "enabled": false, "used": false }, "external_mcp_servers": { "enabled": true, "used": false }, "pii_zrm_workspace": false, "pii_zrm_agent": false, "tool_dynamic_variable_updates": { "enabled": false, "used": false }, "is_livekit": false, "voicemail_detection": { "enabled": true, "used": true }, "workflow": { "enabled": false, "tool_node": { "enabled": false, "used": false }, "standalone_agent_node": { "enabled": false, "used": false }, "phone_number_node": { "enabled": false, "used": false }, "end_node": { "enabled": false, "used": false } }, "agent_testing": { "enabled": false, "tests_ran_after_last_modification": false, "tests_ran_in_last_7_days": false }, "versioning": { "enabled": false, "used": false } }, "eleven_assistant": { "is_eleven_assistant": false }, "initiator_id": null, "conversation_initiation_source": "twilio", "conversation_initiation_source_version": null, "timezone": "America/New_York", "initiation_trigger": { "trigger_type": "default" }, "async_metadata": null, "whatsapp": null, "agent_created_from": "ui", "agent_last_updated_from": "ui" }, "analysis": { "evaluation_criteria_results": [], "data_collection_results": { "satisfaction_score": { "data_collection_id": "satisfaction_score", "value": null, "json_schema": { "type": "string", "description": "Agent will collect the score from contact from 1 to 5", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any explicit score from 1 to 5 from the contact. Therefore, it is not possible to extract the data." }, "want_to_do_assessment": { "data_collection_id": "want_to_do_assessment", "value": null, "json_schema": { "type": "string", "description": "this has the value \"Yes\" or \"No\" based on the answer of the contact want to do assessment or not", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is with a voicemail system, not a person. Therefore, it is not possible to determine if the contact wants to do an assessment or not." }, "reason-for-no-assessment": { "data_collection_id": "reason-for-no-assessment", "value": null, "json_schema": { "type": "string", "description": "When they said they don't want to do the assessment, asked them why, and store for the reason", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the user not wanting to do an assessment or their reasons for not wanting to do so. The conversation is about reaching a person by extension and voicemail detection." } }, "call_successful": "success", "transcript_summary": "The agent called to speak with Eva, but the automated system prompted for an extension. 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Therefore, I cannot extract the data." }, "want_to_do_assessment": { "data_collection_id": "want_to_do_assessment", "value": "No", "json_schema": { "type": "string", "description": "this has the value \"Yes\" or \"No\" based on the answer of the contact want to do assessment or not", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation transcript indicates that the call reached a voicemail. There is no indication of whether the contact wants to do an assessment or not. 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Let me ask you a quick question! If we could help you uncover hidden leadership traits that can impact your team's performance, would you be open to a quick, free assessment to check them out?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 4, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 0.59302755799944861792027950286865234375 }, "convai_llm_service_ttfb": { "elapsed_time": 0.39741157399839721620082855224609375 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 0.949649399999543675221502780914306640625 }, "convai_tts_service_ttfb": { "elapsed_time": 0.24726638799984357319772243499755859375 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 689, "price": 0.000103349999999999991352750416950811995775438845157623291015625 }, "input_cache_read": { "tokens": 4210, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 62, "price": 3.7199999999999996199047391787217975434032268822193145751953125e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "That's not something that I would be the one to approve. I'm not a decision maker in the company.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 18, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.234699417998854187317192554473876953125 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "branch_id": null, "workflow_node_id": null }, "message": "I completely understand, and that's perfectly fine! Many HR leaders find value in taking the assessment themselves, even if they aren't the ultimate decision-makers. It can provide valuable insights into their own leadership style and help them better understand what we offer. Would you be open to trying the free assessment for yourself?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 27, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 0.67788351399940438568592071533203125 }, "convai_llm_service_ttfb": { "elapsed_time": 0.479189234998557367362082004547119140625 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.08022790299946791492402553558349609375 }, "convai_tts_service_ttfb": { "elapsed_time": 0.230327122999369748868048191070556640625 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 758, "price": 0.0001136999999999999989841459324679817655123770236968994140625 }, "input_cache_read": { "tokens": 4228, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 65, "price": 3.899999999999999929396754527743951257434673607349395751953125e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "I'm not in HR with the company. We actually have an HR supervisor in our company. That's not my role", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 46, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.74688055899969185702502727508544921875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "branch_id": null, "workflow_node_id": null }, "message": "Ah, I appreciate you clarifying that. My apologies for the misunderstanding. It sounds like the...", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 55, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.0794666410001809708774089813232421875 }, "convai_llm_service_ttfb": { "elapsed_time": 0.79034576900085085071623325347900390625 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.349590067000463022850453853607177734375 }, "convai_tts_service_ttfb": { "elapsed_time": 0.272706382000251323916018009185791015625 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 5077, "price": 0.00076154999999999994399202396522241542697884142398834228515625 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 56, "price": 3.36000000000000035617342408755803262465633451938629150390625e-5 } } } }, "interrupted": true, "original_message": "Ah, I appreciate you clarifying that. My apologies for the misunderstanding. It sounds like the HR supervisor would be the more appropriate person to speak with regarding this. Would you be able to provide me with their name and contact information, or perhaps a good time to reach them?", "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "No problem.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 60, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.253939456000807695090770721435546875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "branch_id": null, "workflow_node_id": null }, "message": null, "multivoice_message": null, "tool_calls": [ { "type": "webhook", "request_id": "update_reason_for_no_assessment_f7aaf0cf410c4469b1bfb3ac1199686f", "tool_name": "update_reason_for_no_assessment", "params_as_json": "{\"fieldValue\": 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It sounds like this assessment isn't the right fit for you personally, and I don't want to take up any more of your time. Thank you for speaking with me today, Deanna. 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Let me ask you a quick question! If we could help you uncover hidden leadership traits that can impact your team's performance, would you be open to a quick, free assessment to check them out?", "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Wait, who are you calling from? Sorry.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 13, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.236866454999471898190677165985107421875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "branch_id": null, "workflow_node_id": null }, "message": "No problem at all, Else...", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 17, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 0.600237827000455581583082675933837890625 }, "convai_llm_service_ttfb": { "elapsed_time": 0.3824992869995185174047946929931640625 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 0.741301574000317486934363842010498046875 }, "convai_tts_service_ttfb": { "elapsed_time": 0.210532174000036320649087429046630859375 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 735, "price": 0.000110249999999999996440347427295591842266730964183807373046875 }, "input_cache_read": { "tokens": 4220, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 31, "price": 1.85999999999999980995236958936089877170161344110965728759765625e-5 } } } }, "interrupted": true, "original_message": "No problem at all, Else. I'm calling from AtmanCo. We specialize in helping organizations like yours enhance their leadership capabilities through insightful assessments.", "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Who are you calling?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 18, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.21057510999889927916228771209716796875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "branch_id": null, "workflow_node_id": null }, "message": "Else, I am calling on behalf of AtmanCo. We specialize in helping organizations improve their leadership capabilities. I...", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 20, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 0.849986727000214159488677978515625 }, "convai_llm_service_ttfb": { "elapsed_time": 0.448481741999785299412906169891357421875 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.22079618600037065334618091583251953125 }, "convai_tts_service_ttfb": { "elapsed_time": 0.2068921079990104772150516510009765625 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 47, "price": 7.0499999999999994162763923555292677747274865396320819854736328125e-6 }, "input_cache_read": { "tokens": 4920, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 51, "price": 3.0599999999999998403533985058544431012705899775028228759765625e-5 } } } }, "interrupted": true, "original_message": "Else, I am calling on behalf of AtmanCo. We specialize in helping organizations improve their leadership capabilities. I was just asking if you would be open to a quick, free assessment to uncover hidden leadership traits that can impact your team's performance?", "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Okay. Is this for an HR service? Because I am no longer working right now. I'm on disability. So if this has anything to do with my company, please do not call this number.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 27, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.247866383999280515126883983612060546875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "branch_id": null, "workflow_node_id": null }, "message": "I completely understand, Else. This call is not related to your previous company or employment. It's a general offer for a free online leadership assessment and a one-on-one interpretation session that can help individuals uncover their leadership traits. It's not tied to any specific job or company. 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This call is not related to your previous company or employment. It's a general offer for a free online leadership assessment and a one-on-one interpretation session that can help individuals uncover their leadership traits. It's not tied to any specific job or company. Would you be open to a quick, free assessment to check them out?", "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "I'm just dealing with a cancer diagnosis right now. I really don't need to be doing this kind of stuff. I'm sorry. I'm sorry, but thank you. 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Therefore, the contact does not want to do the assessment." }, "reason-for-no-assessment": { "data_collection_id": "reason-for-no-assessment", "value": "dealing with a cancer diagnosis", "json_schema": { "type": "string", "description": "When they said they don't want to do the assessment, asked them why, and store for the reason", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated they don't want to do the assessment because they are dealing with a cancer diagnosis. This is the reason why they don't want to do the assessment." } }, "call_successful": "success", "transcript_summary": "Ellen from AtmanCo called Else to offer a free leadership assessment. Else clarified she's on disability and not working, and expressed she's dealing with a cancer diagnosis and not interested. The call ended politely.\n", "call_summary_title": "Unwanted sales call" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "8483", "email": "eeaton@gouspack.com", "first_name": "Else", "system__agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "system__agent_turns": 5, "system__current_agent_turns": 5, "system__current_subagent_turns": 5, "system__current_agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "system__conversation_id": "conv_6601kcm6r4m2fvhr2ptnsf1jsnkv", "system__call_duration_secs": 67, "system__time_utc": "2025-12-16T18:30:33.092124+00:00", "system__time": "Tuesday, 13:30 16 December 2025", "system__timezone": "America/New_York", "system__caller_id": "+13438038625", "system__called_number": "7812345636", "system__call_sid": "CA35dd99aa55f0e9c220e0a2fdf307b823" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2025-12-16 13:35:39 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 4477 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1765910140,v0=d12b7ca07142f3a74d0bc1ee5442dd144832bc60816b6e34f3ff627d14c0127b Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1765910140, "data": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "conversation_id": "conv_8901kcm74jzdfbnahva3w402hy1p", "status": "failed", "user_id": null, "branch_id": null, "transcript": [], "metadata": { "start_time_unix_secs": 1765910138, "accepted_time_unix_secs": 1765910138, "call_duration_secs": 1, "cost": 10, "deletion_settings": { "deletion_time_unix_secs": null, "deleted_logs_at_time_unix_secs": null, "deleted_audio_at_time_unix_secs": null, "deleted_transcript_at_time_unix_secs": null, "delete_transcript_and_pii": false, "delete_audio": false }, "feedback": { "type": null, "overall_score": null, "likes": 0, "dislikes": 0, "rating": null, "comment": null }, "authorization_method": "signed_url", "charging": { "dev_discount": false, "is_burst": false, "tier": "creator", "llm_usage": { "irreversible_generation": { "model_usage": [] }, "initiated_generation": { "model_usage": [] } }, "llm_price": 0, "llm_charge": 0, "call_charge": 10, "free_minutes_consumed": 0, "free_llm_dollars_consumed": 0 }, "phone_call": { "direction": "inbound", "phone_number_id": "phnum_8001kc7mp2dtek4bn7dr084jydds", "agent_number": "+13438038625", "external_number": "+16168850784", "type": "twilio", "stream_sid": "MZ5e6c2b36c20de7f9c754a67551d71dcb", "call_sid": "CA1da9173db8c0a36561a8fe1ecb136350" }, "batch_call": null, "termination_reason": "Missing required 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"system__caller_id": "+16168850784", "system__called_number": "+13438038625", "system__call_sid": "CA1da9173db8c0a36561a8fe1ecb136350" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2025-12-16 13:36:16 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 4477 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1765910177,v0=33143da843df991ad43ddaa9e0dfb78905f4c1acb5d75b2ba9eb428cb6bce792 Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1765910177, "data": { "agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "conversation_id": "conv_8401kcm75m84fbm8fw0qq0ymjdqf", "status": "failed", "user_id": null, "branch_id": null, "transcript": [], "metadata": { "start_time_unix_secs": 1765910172, "accepted_time_unix_secs": 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"value": null, "json_schema": null, "rationale": "No transcript to evaluate" }, "reason-for-no-assessment": { "data_collection_id": "reason-for-no-assessment", "value": null, "json_schema": null, "rationale": "No transcript to evaluate" } }, "call_successful": "unknown", "transcript_summary": "Summary couldn't be generated for this call.", "call_summary_title": null }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "system__agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "system__agent_turns": 0, "system__current_agent_turns": 0, "system__current_subagent_turns": 0, "system__current_agent_id": "agent_2801kbjx10f5e9sv7h0ccpmse9gq", "system__conversation_id": "conv_8401kcm75m84fbm8fw0qq0ymjdqf", "system__call_duration_secs": 4, "system__time_utc": 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