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Let's begin.\n\nWhat was the initial value that drove you to become a member of the National Payroll Institute? You can select all that apply.\n\nWas it:\nA. Getting help with complex payroll compliance issues?\nB. Staying current with payroll regulations and legislation?\nC. 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Let's begin.\n\nWhat was the initial value that drove you to become a member of the National Payroll Institute? You can select all that apply.\n\nWas it:\nA. Getting help with complex payroll compliance issues?\nB. Staying current with payroll regulations and legislation?\nC. Completing a specific payroll course?\nD. Receiving a payroll designation?\nE. Networking with other payroll professionals?\nF. Advancing your payroll career?\nG. Promoting improvements in payroll in Canada?\nH. Joining a member discount program?\nOr I. Something else?", "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "I would say A. 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So, getting help with complex payroll compliance issues.\n\nWere there any other values that drove you to become a member? Such as:\nB. Staying current with payroll regulations and legislation?\nC. Completing a specific payroll course?\nD. Receiving a payroll designation?\nE. Networking with other payroll professionals?\nF. Advancing your payroll career?\nG. Promoting improvements in payroll in Canada?\nH. Joining a member discount program?\nOr I. 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So, getting help with complex payroll compliance issues, completing a specific payroll course, and receiving a payroll designation were your initial values.\n\nNow, can you please tell us the main reason why you chose not to renew your NPI membership?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 79, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 3.21704218499871785752475261688232421875 }, "convai_llm_service_ttfb": { "elapsed_time": 3.21660396700099227018654346466064453125 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 3.35876029800056130625307559967041015625 }, "convai_tts_service_ttfb": { "elapsed_time": 0.09679709500051103532314300537109375 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 574, "price": 8.6099999999999992186285047157667804640368558466434478759765625e-5 }, "input_cache_read": { "tokens": 17710, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 51, "price": 3.0599999999999998403533985058544431012705899775028228759765625e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "I want to renew.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 94, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.2416815899996436201035976409912109375 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Oh, that's good to hear. I can send you an email with the application form. 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The timezone is America/Toronto, which is EST, so the time is 13:21." }, "Send-Application-Form": { "data_collection_id": "Send-Application-Form", "value": "2026-01-20 13:21", "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n\nRule:\n\nUsed when membership type is unclear or generic forms are sent", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The agent sent an application form via email to the user at the end of the conversation. The current date and time is 2026-01-20 13:21, America/Toronto." }, "Value-Help-with-Complex": { "data_collection_id": "Value-Help-with-Complex", "value": true, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Help with complex payroll compliance", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated that getting help with complex payroll compliance issues was one of the initial values that drove them to become a member of the National Payroll Institute. Therefore, the answer is yes." }, "Value-Stay-Current": { "data_collection_id": "Value-Stay-Current", "value": "Yes", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Staying current with payroll regulations", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user mentions 'Staying current with payroll regulations and legislation' as a reason for joining the National Payroll Institute. Therefore, the answer is 'Yes'." }, "Value-Course": { "data_collection_id": "Value-Course", "value": true, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Completing payroll courses", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated that completing a specific payroll course was one of the initial values that drove them to become a member of the National Payroll Institute. Therefore, the answer is yes." }, "Value-Designation": { "data_collection_id": "Value-Designation", "value": true, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Receiving a payroll designation", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated that 'Receiving a payroll designation' was one of the values that drove them to become a member of the National Payroll Institute. Therefore, the value is 'Yes'." }, "Value-Networking": { "data_collection_id": "Value-Networking", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Networking with payroll professionals", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user selected options C and D in addition to option A, which were:\nC. Completing a specific payroll course?\nD. Receiving a payroll designation?\nE. Networking with other payroll professionals?\nF. Advancing your payroll career?\nG. Promoting improvements in payroll in Canada?\nH. Joining a member...\n\nSince the user did not select option E, which is 'Networking with other payroll professionals?', the answer is 'No'." }, "Value-Career": { "data_collection_id": "Value-Career", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Advancing payroll career", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was asked about the values that drove them to become a member of the National Payroll Institute. One of the options was 'Advancing your payroll career?'. The user selected options A, C, and D, but not F. Therefore, the answer is no." }, "Value-Promote-Payroll": { "data_collection_id": "Value-Promote-Payroll", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Promoting payroll improvements in Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was asked about the values that drove them to become a member of the National Payroll Institute. One of the options was 'Promoting improvements in payroll in Canada?'. The user selected options A, C, and D, but not G. Therefore, the answer is No." }, "Value-Discount-Program": { "data_collection_id": "Value-Discount-Program", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Member discount program", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not mention anything about a member discount program. Therefore, it is not possible to extract the requested data." }, "Value-Other": { "data_collection_id": "Value-Other", "value": "I want to renew.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Any other value stated by the contact", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they want to renew their membership. This is other information provided by the contact." }, "Not-Renewed-No-Longer-in-Payroll": { "data_collection_id": "Not-Renewed-No-Longer-in-Payroll", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Retired / changed career / no longer in payroll", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user wants to renew their membership, indicating they are not retired, changed careers, or no longer in payroll. Therefore, the answer is 'No'." }, "Not-Renewed-Left-Canada": { "data_collection_id": "Not-Renewed-Left-Canada", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Contact left Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user's location is not mentioned in the conversation. Therefore, it is not possible to determine if the contact left Canada." }, "Not-Renewed-Not-Used": { "data_collection_id": "Not-Renewed-Not-Used", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Membership not used enough", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user expressed interest in renewing their membership, indicating that the membership was not unused. Therefore, the value is 'No'." }, "Not-Renewed-Not-Enough-Value": { "data_collection_id": "Not-Renewed-Not-Enough-Value", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Benefits did not justify cost", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user decided to renew their membership, so the benefits did justify the cost. Therefore, the answer is no." }, "Not-Renewed-No-Benefit": { "data_collection_id": "Not-Renewed-No-Benefit", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Did not find membership beneficial (explanation)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated they want to renew their membership, so they did not find membership unbeneficial. Therefore, the value is null." }, "Not-Renewed-Other": { "data_collection_id": "Not-Renewed-Other", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Other reason not covered by options", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated they wanted to renew their membership, which doesn't fit into the provided options for reasons not to renew. Therefore, the value is null." }, "Not-Renewed-CPE-Hard": { "data_collection_id": "Not-Renewed-CPE-Hard", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Difficulty maintaining CPE hours", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the difficulty of maintaining CPE hours. Therefore, it is not possible to extract the requested data." }, "Not-Renewed-Out-Of-Business": { "data_collection_id": "Not-Renewed-Out-Of-Business", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Company closed", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the company being closed. Therefore, the value is null." }, "Mini-NPS": { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract an overall satisfaction score from the conversation. The conversation focuses on membership renewal and reasons for joining the National Payroll Institute, but there is no explicit question or answer related to a satisfaction score on a scale of 1 to 5." }, "Age-Range": { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\n18-30\n\n31-45\n\n46-60\n\n61+\n\nRefused", "enum": [ "18-30", "31-45", "46-60", "61+", "Refused" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the age range of the user from the conversation. The conversation does not contain any information about the user's age." }, "Self-payroll-proficiency": { "data_collection_id": "Self-payroll-proficiency", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\nBasic\n\nStrong\n\nAdvanced", "enum": [ "Basic", "Strong", "Advanced" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the type of membership (Basic, Strong, or Advanced). Therefore, it is not possible to extract the data." }, "One-Sentence-not-Renewed": { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user expressed interest in renewing their membership, so there was no refusal. Therefore, I cannot extract a refusal explanation." }, "int_code": { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88)\n\nRule:\n\nExactly one value per call\n\nAssigned only at end of call", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the final disposition code from the conversation. The conversation ends with the agent sending an email with the application form, but there is no mention of a disposition code." } }, "evaluation_criteria_results_list": [], "data_collection_results_list": [ { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": true, "json_schema": { "type": "boolean", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact explicitly states 'I want to renew' and 'Yes please!' when asked if they would like to renew their membership. This indicates a clear renewal intent." }, { "data_collection_id": "Send-AST-Application-Form", "value": "2026-01-20 13:21", "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nContact agrees to receive Associate membership application\n\nRule:\n\nSave the exact time the agent confirms sending the AST form", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The agent confirms sending the application form at 13:21 on January 20, 2026. The timezone is America/Toronto, which is EST, so the time is 13:21." }, { "data_collection_id": "Send-Application-Form", "value": "2026-01-20 13:21", "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n\nRule:\n\nUsed when membership type is unclear or generic forms are sent", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The agent sent an application form via email to the user at the end of the conversation. The current date and time is 2026-01-20 13:21, America/Toronto." }, { "data_collection_id": "Value-Help-with-Complex", "value": true, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Help with complex payroll compliance", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated that getting help with complex payroll compliance issues was one of the initial values that drove them to become a member of the National Payroll Institute. Therefore, the answer is yes." }, { "data_collection_id": "Value-Stay-Current", "value": "Yes", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Staying current with payroll regulations", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user mentions 'Staying current with payroll regulations and legislation' as a reason for joining the National Payroll Institute. Therefore, the answer is 'Yes'." }, { "data_collection_id": "Value-Course", "value": true, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Completing payroll courses", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated that completing a specific payroll course was one of the initial values that drove them to become a member of the National Payroll Institute. Therefore, the answer is yes." }, { "data_collection_id": "Value-Designation", "value": true, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Receiving a payroll designation", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated that 'Receiving a payroll designation' was one of the values that drove them to become a member of the National Payroll Institute. Therefore, the value is 'Yes'." }, { "data_collection_id": "Value-Networking", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Networking with payroll professionals", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user selected options C and D in addition to option A, which were:\nC. Completing a specific payroll course?\nD. Receiving a payroll designation?\nE. Networking with other payroll professionals?\nF. Advancing your payroll career?\nG. Promoting improvements in payroll in Canada?\nH. Joining a member...\n\nSince the user did not select option E, which is 'Networking with other payroll professionals?', the answer is 'No'." }, { "data_collection_id": "Value-Career", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Advancing payroll career", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was asked about the values that drove them to become a member of the National Payroll Institute. One of the options was 'Advancing your payroll career?'. The user selected options A, C, and D, but not F. Therefore, the answer is no." }, { "data_collection_id": "Value-Promote-Payroll", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Promoting payroll improvements in Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was asked about the values that drove them to become a member of the National Payroll Institute. One of the options was 'Promoting improvements in payroll in Canada?'. The user selected options A, C, and D, but not G. Therefore, the answer is No." }, { "data_collection_id": "Value-Discount-Program", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Member discount program", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not mention anything about a member discount program. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Value-Other", "value": "I want to renew.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Any other value stated by the contact", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they want to renew their membership. This is other information provided by the contact." }, { "data_collection_id": "Not-Renewed-No-Longer-in-Payroll", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Retired / changed career / no longer in payroll", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user wants to renew their membership, indicating they are not retired, changed careers, or no longer in payroll. Therefore, the answer is 'No'." }, { "data_collection_id": "Not-Renewed-Left-Canada", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Contact left Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user's location is not mentioned in the conversation. Therefore, it is not possible to determine if the contact left Canada." }, { "data_collection_id": "Not-Renewed-Not-Used", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Membership not used enough", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user expressed interest in renewing their membership, indicating that the membership was not unused. Therefore, the value is 'No'." }, { "data_collection_id": "Not-Renewed-Not-Enough-Value", "value": false, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Benefits did not justify cost", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user decided to renew their membership, so the benefits did justify the cost. Therefore, the answer is no." }, { "data_collection_id": "Not-Renewed-No-Benefit", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Did not find membership beneficial (explanation)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated they want to renew their membership, so they did not find membership unbeneficial. Therefore, the value is null." }, { "data_collection_id": "Not-Renewed-Other", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Other reason not covered by options", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated they wanted to renew their membership, which doesn't fit into the provided options for reasons not to renew. Therefore, the value is null." }, { "data_collection_id": "Not-Renewed-CPE-Hard", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Difficulty maintaining CPE hours", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the difficulty of maintaining CPE hours. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Not-Renewed-Out-Of-Business", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Company closed", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the company being closed. Therefore, the value is null." }, { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract an overall satisfaction score from the conversation. The conversation focuses on membership renewal and reasons for joining the National Payroll Institute, but there is no explicit question or answer related to a satisfaction score on a scale of 1 to 5." }, { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\n18-30\n\n31-45\n\n46-60\n\n61+\n\nRefused", "enum": [ "18-30", "31-45", "46-60", "61+", "Refused" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the age range of the user from the conversation. The conversation does not contain any information about the user's age." }, { "data_collection_id": "Self-payroll-proficiency", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\nBasic\n\nStrong\n\nAdvanced", "enum": [ "Basic", "Strong", "Advanced" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the type of membership (Basic, Strong, or Advanced). Therefore, it is not possible to extract the data." }, { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user expressed interest in renewing their membership, so there was no refusal. Therefore, I cannot extract a refusal explanation." }, { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88)\n\nRule:\n\nExactly one value per call\n\nAssigned only at end of call", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the final disposition code from the conversation. The conversation ends with the agent sending an email with the application form, but there is no mention of a disposition code." } ], "call_successful": "success", "transcript_summary": "The agent contacted Tri Ly regarding their lapsed National Payroll Institute membership. Tri Ly confirmed their initial values for joining were help with compliance, courses, and designation. When asked about not renewing, Tri Ly stated they *do* want to renew. The agent confirmed the email address and sent the application form. The call ended with confirmation and thanks.\n", "call_summary_title": "NPI Membership Renewal Request" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "33427", "email": "tri@directobjective.ca", "member_type": "PRO", "first_name": "Tri Ly", "system__agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "system__agent_turns": 8, "system__current_agent_turns": 8, "system__current_subagent_turns": 8, "system__current_agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "system__conversation_id": "conv_5901kfea392cfbgsqafa5pg9q2js", "system__call_duration_secs": 136, "system__time_utc": "2026-01-20T18:21:21.713715+00:00", "system__time": "Tuesday, 13:21 20 January 2026", "system__timezone": "America/New_York", "system__caller_id": "+13438038625", "system__called_number": "2899399288", "system__call_sid": "CA732ed9311745cf81c958a0ee17b16269" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2026-01-20 14:55:13 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 45038 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1768938913,v0=418cecad2a7cf054009380e463a220ca258f35ccb0e50d5971284808351bd31c Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1768938913, "data": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "conversation_id": "conv_9301kfeffhs9ek4s05qd32fkk3f1", "status": "done", "user_id": "2899399288", "branch_id": null, "version_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Tri Ly?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": -1, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.13013802599971313611604273319244384765625 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "It's me.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 1, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.21208490999970308621414005756378173828125 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Hello Tri Ly, I'm calling on behalf of the National Payroll Institute. We noticed that your membership recently lapsed and we wanted to ask a few questions about your membership experience.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 3, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.76809736499990322045050561428070068359375 }, "convai_llm_service_ttfb": { "elapsed_time": 1.76744746499980465159751474857330322265625 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.775592326999685610644519329071044921875 }, "convai_tts_service_ttfb": { "elapsed_time": 0.14125888599983227322809398174285888671875 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 230, "price": 3.449999999999999833293073958628838227014057338237762451171875e-5 }, "input_cache_read": { "tokens": 17766, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 36, "price": 2.1599999999999996481460373676242170404293574392795562744140625e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Okay. What do you want to ask?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 15, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.2353667659999700845219194889068603515625 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Perfect. Let's begin. What was the initial value that drove you to become a member of the National Payroll Institute? You can select all that apply.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 21, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 2.64705868999999438528902828693389892578125 }, "convai_llm_service_ttfb": { "elapsed_time": 2.6467334700000719749368727207183837890625 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 2.8677167420000841957516968250274658203125 }, "convai_tts_service_ttfb": { "elapsed_time": 0.10815992000016194651834666728973388671875 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 283, "price": 4.24499999999999950615024724154267232734127901494503021240234375e-5 }, "input_cache_read": { "tokens": 17758, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 32, "price": 1.91999999999999991311637470570161667637876234948635101318359375e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Maybe A, but truly I don't want to rename.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 31, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.2942187039998316322453320026397705078125 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "I understand that you do not wish to renew your membership. I also noted that getting help with complex payroll compliance issues was an initial value for you.\n\nI understand that you might be busy, but could you please tell us in one sentence why you no longer wish to be a member?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 40, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.6630429030001323553733527660369873046875 }, "convai_llm_service_ttfb": { "elapsed_time": 1.52411903500023981905542314052581787109375 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.79105661299990970292128622531890869140625 }, "convai_tts_service_ttfb": { "elapsed_time": 0.15988953799978844472207129001617431640625 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 336, "price": 5.03999999999999985663377832789677768232650123536586761474609375e-5 }, "input_cache_read": { "tokens": 17750, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 58, "price": 3.47999999999999988487507651679919717935263179242610931396484375e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "It's not as value, I think it was so I don't want to continue.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 58, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.262921698000354808755218982696533203125 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Thank you for sharing that. I will make a note that you found it was not as valuable as you thought.\n\nNext, I have a few yes or no questions for you. Did you encounter any challenges or obstacles during your NPI membership that led to a decision not to...", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 68, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 2.0379948489999151206575334072113037109375 }, "convai_llm_service_ttfb": { "elapsed_time": 2.0375436980002632481046020984649658203125 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 2.18419008499995470629073679447174072265625 }, "convai_tts_service_ttfb": { "elapsed_time": 0.15084103599974696408025920391082763671875 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 18164, "price": 0.002724599999999999765110114680055630742572247982025146484375 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 58, "price": 3.47999999999999988487507651679919717935263179242610931396484375e-5 } } } }, "interrupted": true, "original_message": "Thank you for sharing that. I will make a note that you found it was not as valuable as you thought.\n\nNext, I have a few yes or no questions for you. Did you encounter any challenges or obstacles during your NPI membership that led to a decision not to renew?", "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "No. No", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 80, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.2917030819999126833863556385040283203125 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Thank you. Were there any particular services, benefits, or resources you expected to receive as a member but that did not live up to your expectations?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 84, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.6645362190001833369024097919464111328125 }, "convai_llm_service_ttfb": { "elapsed_time": 1.664154172000053222291171550750732421875 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.81649653900012708618305623531341552734375 }, "convai_tts_service_ttfb": { "elapsed_time": 0.10487773100021513528190553188323974609375 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 487, "price": 7.3050000000000000241300035508373866832698695361614227294921875e-5 }, "input_cache_read": { "tokens": 17737, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 30, "price": 1.800000000000000045601543374740316494353464804589748382568359375e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "No .", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 93, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.249415502999909222126007080078125 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Okay, thank you. Did the membership cost play a role in your decision not to renew, or were there other financial factors that influenced your choice?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 96, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.1469437850000758771784603595733642578125 }, "convai_llm_service_ttfb": { "elapsed_time": 1.14660490899996148073114454746246337890625 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.347382568999819341115653514862060546875 }, "convai_tts_service_ttfb": { "elapsed_time": 0.10071725899979355745017528533935546875 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 528, "price": 7.920000000000000065121519288169338324223645031452178955078125e-5 }, "input_cache_read": { "tokens": 17728, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 30, "price": 1.800000000000000045601543374740316494353464804589748382568359375e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "No. Bye bye now.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 107, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.23973972000021603889763355255126953125 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Thank you for your time today. Goodbye.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 111, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 2.1874350070002037682570517063140869140625 }, "convai_llm_service_ttfb": { "elapsed_time": 2.18709328500017363694496452808380126953125 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 2.3353189420004127896390855312347412109375 }, "convai_tts_service_ttfb": { "elapsed_time": 0.115990383999815094284713268280029296875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": null, "multivoice_message": null, "tool_calls": [ { "type": "system", "request_id": "end_call_e144f9eb453a43d3bd90d5d87effd656", "tool_name": "end_call", "params_as_json": "{\"reason\": \"User said goodbye.\", \"system__message_to_speak\": \"Thank you for your time today. Goodbye.\"}", "tool_has_been_called": true, "tool_details": null } ], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 111, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 2.1874350070002037682570517063140869140625 }, "convai_llm_service_ttfb": { "elapsed_time": 2.18709328500017363694496452808380126953125 }, "convai_llm_tool_request_generation_latency": { "elapsed_time": 0.1500237629998082411475479602813720703125 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 2.3353189420004127896390855312347412109375 }, "convai_tts_service_ttfb": { "elapsed_time": 0.115990383999815094284713268280029296875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": null, "multivoice_message": null, "tool_calls": [], "tool_results": [ { "request_id": "end_call_e144f9eb453a43d3bd90d5d87effd656", "tool_name": "end_call", "result_value": "{\"result_type\":\"end_call_success\",\"status\":\"success\",\"reason\":\"User said goodbye.\",\"message\":null}", "is_error": false, "tool_has_been_called": true, "tool_latency_secs": 0.5009517850003248895518481731414794921875, "dynamic_variable_updates": [], "type": "system", "result": { "result_type": "end_call_success", "status": "success", "reason": "User said goodbye.", "message": null } } ], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 113, "conversation_turn_metrics": null, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 18292, "price": 0.0027437999999999997981225963172846604720689356327056884765625 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 33, "price": 1.98000000000000001628037982204233458105591125786304473876953125e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null } ], "metadata": { "start_time_unix_secs": 1768938790, "accepted_time_unix_secs": 1768938790, "call_duration_secs": 117, "cost": 875, "deletion_settings": { "deletion_time_unix_secs": null, "deleted_logs_at_time_unix_secs": null, "deleted_audio_at_time_unix_secs": null, "deleted_transcript_at_time_unix_secs": null, "delete_transcript_and_pii": false, "delete_audio": false }, "feedback": { "type": null, "overall_score": null, "likes": 0, "dislikes": 0, "rating": null, "comment": null }, "authorization_method": "signed_url", "charging": { "dev_discount": false, "is_burst": false, "tier": "creator", "llm_usage": { "irreversible_generation": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 38320, "price": 0.0057479999999999996374011601574238738976418972015380859375 }, "input_cache_read": { "tokens": 88739, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 277, "price": 0.00016620000000000000116122389481887466899934224784374237060546875 } } } }, "initiated_generation": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 132742, "price": 0.0199113000000000033018476841562005574814975261688232421875 }, "input_cache_read": { "tokens": 88739, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 306, "price": 0.00018359999999999999042120391035126658607623539865016937255859375 } } } } }, "llm_price": 0.0200949000000000023435919871417354443110525608062744140625, "llm_charge": 92, "call_charge": 783, "free_minutes_consumed": 0, "free_llm_dollars_consumed": 0 }, "phone_call": { "direction": "outbound", "phone_number_id": "phnum_8001kc7mp2dtek4bn7dr084jydds", "agent_number": "+13438038625", "external_number": "2899399288", "type": "twilio", "stream_sid": "MZe759da12fa668c6add80fa4c8934ee53", "call_sid": "CAda10b8287c88ca138faedc629fa957c1" }, "batch_call": { "batch_call_id": "btcal_6701kfeffh0mf8nabeg15h0sw6zm", "batch_call_recipient_id": "rcpt_4501kfeffh0pfrqrr1r0007mv7re" }, "termination_reason": "end_call tool was called.", "error": null, "warnings": [], "main_language": "en", "rag_usage": null, "text_only": false, "features_usage": { "language_detection": { "enabled": true, "used": false }, "transfer_to_agent": { "enabled": false, "used": false }, "transfer_to_number": { "enabled": false, "used": false }, "multivoice": { "enabled": false, "used": false }, "dtmf_tones": { "enabled": false, "used": false }, "external_mcp_servers": { "enabled": true, "used": false }, "pii_zrm_workspace": false, "pii_zrm_agent": false, "tool_dynamic_variable_updates": { "enabled": false, "used": false }, "is_livekit": false, "voicemail_detection": { "enabled": true, "used": false }, "workflow": { "enabled": false, "tool_node": { "enabled": false, "used": false }, "standalone_agent_node": { "enabled": false, "used": false }, "phone_number_node": { "enabled": false, "used": false }, "end_node": { "enabled": false, "used": false } }, "agent_testing": { "enabled": true, "tests_ran_after_last_modification": false, "tests_ran_in_last_7_days": false }, "versioning": { "enabled": false, "used": false } }, "eleven_assistant": { "is_eleven_assistant": false }, "initiator_id": null, "conversation_initiation_source": "twilio", "conversation_initiation_source_version": null, "timezone": "America/New_York", "async_metadata": null, "whatsapp": null, "agent_created_from": "ui", "agent_last_updated_from": "ui" }, "analysis": { "evaluation_criteria_results": [], "data_collection_results": { "Not-Renewed-Want-to-Renew": { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": true, "json_schema": { "type": "boolean", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated 'I don't want to rename' which indicates they do not want to renew. Therefore, the value is set to Yes." }, "Send-AST-Application-Form": { "data_collection_id": "Send-AST-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nContact agrees to receive Associate membership application\n\nRule:\n\nSave the exact time the agent confirms sending the AST form", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The provided conversation does not contain any confirmation from the agent about sending an AST form. Therefore, it is not possible to extract the time when the agent confirms sending the AST form." }, "Send-Application-Form": { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n\nRule:\n\nUsed when membership type is unclear or generic forms are sent", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am looking for a date and time (yyyy-mm-dd hh:mm) in America/Toronto timezone when a renewal or application email is sent, especially when the membership type is unclear or generic forms are sent. The conversation does not contain information about any email being sent, so I cannot extract the requested information." }, "Value-Help-with-Complex": { "data_collection_id": "Value-Help-with-Complex", "value": true, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Help with complex payroll compliance", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The agent states 'I also noted that getting help with complex payroll compliance issues was an initial value for you.' This indicates that help with complex payroll compliance was a reason for the user to become a member. Therefore, the answer is yes." }, "Value-Stay-Current": { "data_collection_id": "Value-Stay-Current", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Staying current with payroll regulations", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was not asked directly about staying current with payroll regulations, so I cannot extract the requested information from the conversation." }, "Value-Course": { "data_collection_id": "Value-Course", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Completing payroll courses", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user did not mention anything about completing payroll courses in the conversation. Therefore, it is not possible to extract the requested data." }, "Value-Designation": { "data_collection_id": "Value-Designation", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Receiving a payroll designation", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user is being asked about their membership with the National Payroll Institute. The question is about receiving a payroll designation. The user does not explicitly mention receiving a payroll designation, so the value is null." }, "Value-Networking": { "data_collection_id": "Value-Networking", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Networking with payroll professionals", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about networking with payroll professionals. Therefore, it is not possible to determine whether the user engaged in networking with payroll professionals based on the provided transcript." }, "Value-Career": { "data_collection_id": "Value-Career", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Advancing payroll career", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any explicit information about advancing payroll career. Therefore, I cannot determine whether the user is advancing their payroll career or not." }, "Value-Promote-Payroll": { "data_collection_id": "Value-Promote-Payroll", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Promoting payroll improvements in Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is about the National Payroll Institute and the user's membership. However, there is no explicit mention of 'promoting payroll improvements in Canada'. Therefore, I cannot determine if this is true or false based on the conversation." }, "Value-Discount-Program": { "data_collection_id": "Value-Discount-Program", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Member discount program", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not mention anything about a member discount program. Therefore, it is not possible to extract the requested data." }, "Value-Other": { "data_collection_id": "Value-Other", "value": "It's me", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Any other value stated by the contact", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated 'It's me' when the agent asked to speak with Tri Ly. This confirms that the user is Tri Ly." }, "Not-Renewed-No-Longer-in-Payroll": { "data_collection_id": "Not-Renewed-No-Longer-in-Payroll", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Retired / changed career / no longer in payroll", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user did not explicitly state that they are retired, changed careers, or are no longer in payroll. The user only mentioned that they don't want to renew the membership because it's not as valuable as they thought. Therefore, I cannot determine if the user is retired, changed careers, or is no longer in payroll." }, "Not-Renewed-Left-Canada": { "data_collection_id": "Not-Renewed-Left-Canada", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Contact left Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain any information about whether the contact left Canada. Therefore, it is not possible to determine if the contact left Canada, and the value is null." }, "Not-Renewed-Not-Used": { "data_collection_id": "Not-Renewed-Not-Used", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Membership not used enough", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain information about whether the membership was not used enough. Therefore, I cannot extract the requested data." }, "Not-Renewed-Not-Enough-Value": { "data_collection_id": "Not-Renewed-Not-Enough-Value", "value": true, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Benefits did not justify cost", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user states that the membership was 'not as value' and answers 'no' to the question 'Did the membership cost play a role in your decision not to renew, or were there other financial factors that influenced your choice?'. This suggests that the benefits did not justify the cost." }, "Not-Renewed-No-Benefit": { "data_collection_id": "Not-Renewed-No-Benefit", "value": "It's not as value, I think it was so I don't want to continue.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Did not find membership beneficial (explanation)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated \"It's not as value, I think it was so I don't want to continue.\" which indicates that they did not find the membership beneficial." }, "Not-Renewed-Other": { "data_collection_id": "Not-Renewed-Other", "value": "Text", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Other reason not covered by options", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated that the membership was 'not as value' and they 'don't want to continue'. This suggests a reason for not renewing that isn't explicitly covered by predefined options, so it falls under 'Other reason not covered by options'." }, "Not-Renewed-CPE-Hard": { "data_collection_id": "Not-Renewed-CPE-Hard", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Difficulty maintaining CPE hours", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was not asked about difficulty maintaining CPE hours, so the value is null." }, "Not-Renewed-Out-Of-Business": { "data_collection_id": "Not-Renewed-Out-Of-Business", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Company closed", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the company being closed. Therefore, I cannot determine whether the company is closed or not." }, "Mini-NPS": { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the overall satisfaction score from the conversation. The conversation does not contain any explicit or implicit indication of a satisfaction score that can be mapped to the values 1-5." }, "Age-Range": { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\n18-30\n\n31-45\n\n46-60\n\n61+\n\nRefused", "enum": [ "18-30", "31-45", "46-60", "61+", "Refused" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I did not find any information about the age of the user in the conversation. Therefore, I cannot extract the data." }, "Self-payroll-proficiency": { "data_collection_id": "Self-payroll-proficiency", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\nBasic\n\nStrong\n\nAdvanced", "enum": [ "Basic", "Strong", "Advanced" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the requested data from the provided conversation. The conversation does not contain any information related to the type of membership (Basic, Strong, or Advanced)." }, "One-Sentence-not-Renewed": { "data_collection_id": "One-Sentence-not-Renewed", "value": "It's not as value, I think it was so I don't want to continue.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated they didn't want to renew because it wasn't as valuable as they thought. This is a short refusal explanation when the contact is not interested." }, "int_code": { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88)\n\nRule:\n\nExactly one value per call\n\nAssigned only at end of call", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain a final disposition code. Therefore, I cannot extract the data." } }, "evaluation_criteria_results_list": [], "data_collection_results_list": [ { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": true, "json_schema": { "type": "boolean", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated 'I don't want to rename' which indicates they do not want to renew. Therefore, the value is set to Yes." }, { "data_collection_id": "Send-AST-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nContact agrees to receive Associate membership application\n\nRule:\n\nSave the exact time the agent confirms sending the AST form", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The provided conversation does not contain any confirmation from the agent about sending an AST form. Therefore, it is not possible to extract the time when the agent confirms sending the AST form." }, { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n\nRule:\n\nUsed when membership type is unclear or generic forms are sent", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am looking for a date and time (yyyy-mm-dd hh:mm) in America/Toronto timezone when a renewal or application email is sent, especially when the membership type is unclear or generic forms are sent. The conversation does not contain information about any email being sent, so I cannot extract the requested information." }, { "data_collection_id": "Value-Help-with-Complex", "value": true, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Help with complex payroll compliance", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The agent states 'I also noted that getting help with complex payroll compliance issues was an initial value for you.' This indicates that help with complex payroll compliance was a reason for the user to become a member. Therefore, the answer is yes." }, { "data_collection_id": "Value-Stay-Current", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Staying current with payroll regulations", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was not asked directly about staying current with payroll regulations, so I cannot extract the requested information from the conversation." }, { "data_collection_id": "Value-Course", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Completing payroll courses", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user did not mention anything about completing payroll courses in the conversation. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Value-Designation", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Receiving a payroll designation", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user is being asked about their membership with the National Payroll Institute. The question is about receiving a payroll designation. The user does not explicitly mention receiving a payroll designation, so the value is null." }, { "data_collection_id": "Value-Networking", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Networking with payroll professionals", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about networking with payroll professionals. Therefore, it is not possible to determine whether the user engaged in networking with payroll professionals based on the provided transcript." }, { "data_collection_id": "Value-Career", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Advancing payroll career", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any explicit information about advancing payroll career. Therefore, I cannot determine whether the user is advancing their payroll career or not." }, { "data_collection_id": "Value-Promote-Payroll", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Promoting payroll improvements in Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is about the National Payroll Institute and the user's membership. However, there is no explicit mention of 'promoting payroll improvements in Canada'. Therefore, I cannot determine if this is true or false based on the conversation." }, { "data_collection_id": "Value-Discount-Program", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Member discount program", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not mention anything about a member discount program. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Value-Other", "value": "It's me", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Any other value stated by the contact", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated 'It's me' when the agent asked to speak with Tri Ly. This confirms that the user is Tri Ly." }, { "data_collection_id": "Not-Renewed-No-Longer-in-Payroll", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Retired / changed career / no longer in payroll", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user did not explicitly state that they are retired, changed careers, or are no longer in payroll. The user only mentioned that they don't want to renew the membership because it's not as valuable as they thought. Therefore, I cannot determine if the user is retired, changed careers, or is no longer in payroll." }, { "data_collection_id": "Not-Renewed-Left-Canada", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Contact left Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain any information about whether the contact left Canada. Therefore, it is not possible to determine if the contact left Canada, and the value is null." }, { "data_collection_id": "Not-Renewed-Not-Used", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Membership not used enough", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain information about whether the membership was not used enough. Therefore, I cannot extract the requested data." }, { "data_collection_id": "Not-Renewed-Not-Enough-Value", "value": true, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Benefits did not justify cost", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user states that the membership was 'not as value' and answers 'no' to the question 'Did the membership cost play a role in your decision not to renew, or were there other financial factors that influenced your choice?'. This suggests that the benefits did not justify the cost." }, { "data_collection_id": "Not-Renewed-No-Benefit", "value": "It's not as value, I think it was so I don't want to continue.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Did not find membership beneficial (explanation)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated \"It's not as value, I think it was so I don't want to continue.\" which indicates that they did not find the membership beneficial." }, { "data_collection_id": "Not-Renewed-Other", "value": "Text", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Other reason not covered by options", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated that the membership was 'not as value' and they 'don't want to continue'. This suggests a reason for not renewing that isn't explicitly covered by predefined options, so it falls under 'Other reason not covered by options'." }, { "data_collection_id": "Not-Renewed-CPE-Hard", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Difficulty maintaining CPE hours", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was not asked about difficulty maintaining CPE hours, so the value is null." }, { "data_collection_id": "Not-Renewed-Out-Of-Business", "value": null, "json_schema": { "type": "boolean", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Company closed", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the company being closed. Therefore, I cannot determine whether the company is closed or not." }, { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the overall satisfaction score from the conversation. The conversation does not contain any explicit or implicit indication of a satisfaction score that can be mapped to the values 1-5." }, { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\n18-30\n\n31-45\n\n46-60\n\n61+\n\nRefused", "enum": [ "18-30", "31-45", "46-60", "61+", "Refused" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I did not find any information about the age of the user in the conversation. Therefore, I cannot extract the data." }, { "data_collection_id": "Self-payroll-proficiency", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\nBasic\n\nStrong\n\nAdvanced", "enum": [ "Basic", "Strong", "Advanced" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the requested data from the provided conversation. The conversation does not contain any information related to the type of membership (Basic, Strong, or Advanced)." }, { "data_collection_id": "One-Sentence-not-Renewed", "value": "It's not as value, I think it was so I don't want to continue.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicated they didn't want to renew because it wasn't as valuable as they thought. This is a short refusal explanation when the contact is not interested." }, { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88)\n\nRule:\n\nExactly one value per call\n\nAssigned only at end of call", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain a final disposition code. Therefore, I cannot extract the data." } ], "call_successful": "success", "transcript_summary": "The agent called Tri Ly on behalf of the National Payroll Institute to inquire about their lapsed membership. The agent asked about the initial value of the membership and reasons for not renewing. Tri Ly stated the membership was not as valuable as expected and answered \"no\" to questions about challenges, unmet expectations, and financial factors. The call ended when Tri Ly said goodbye.\n", "call_summary_title": "Membership Lapsed Survey" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "33427", "email": "tri@directobjective.ca", "member_type": "PRO", "first_name": "Tri Ly", "system__agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "system__agent_turns": 8, "system__current_agent_turns": 8, "system__current_subagent_turns": 8, "system__current_agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "system__conversation_id": "conv_9301kfeffhs9ek4s05qd32fkk3f1", "system__call_duration_secs": 117, "system__time_utc": "2026-01-20T19:55:07.399953+00:00", "system__time": "Tuesday, 14:55 20 January 2026", "system__timezone": "America/New_York", "system__caller_id": "+13438038625", "system__called_number": "2899399288", "system__call_sid": "CAda10b8287c88ca138faedc629fa957c1" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2026-01-20 14:57:32 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 42696 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1768939052,v0=de6bd8b27a3fa85d45f4fbb49d44f13ee31bfefd9f723a1f48e5dd9fe2cfbf9d Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1768939052, "data": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "conversation_id": "conv_7901kfefmes0fgrvz0zhhn0zgv9z", "status": "done", "user_id": "2899399288", "branch_id": null, "version_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Tri Ly?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 0, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.1254543810000541270710527896881103515625 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Yes, please.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 2, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.2710131539997746585868299007415771484375 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Hello Tri Ly, I'm calling on behalf of the National Payroll Institute. We noticed that your membership recently lapsed, and we want to ask a few questions about your membership experience.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 7, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.7482098150003366754390299320220947265625 }, "convai_llm_service_ttfb": { "elapsed_time": 1.616204484000263619236648082733154296875 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.7889348550006616278551518917083740234375 }, "convai_tts_service_ttfb": { "elapsed_time": 0.1658101549992352374829351902008056640625 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 17995, "price": 0.0026992499999999998265554079779349194723181426525115966796875 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 37, "price": 2.220000000000000090123221385685070572435506619513034820556640625e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Okay.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 17, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.2408398659999875235371291637420654296875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Perfect. Let's begin.\n\nWhat was the initial value that drove you to become a member of the National Payroll Institute? You can tell me all that apply.\n\nA. Getting help with complex payroll compliance issues.\nB. Staying current with payroll regulations and legislation.\nC. Completing a specific payroll course.\nD. Receiving a payroll designation.\nE. Networking with other payroll professionals.\nF. Advancing your payroll career.\nG. Promoting improvements in payroll in Canada.\nH. Joining a member discount program.\nI. Or, if there was another reason, please specify.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 20, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.631152662999738822691142559051513671875 }, "convai_llm_service_ttfb": { "elapsed_time": 1.63075995799954398535192012786865234375 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 2.098792197999500785954296588897705078125 }, "convai_tts_service_ttfb": { "elapsed_time": 0.148728897000182769261300563812255859375 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 276, "price": 4.13999999999999966442641718966655162148526869714260101318359375e-5 }, "input_cache_read": { "tokens": 17758, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 125, "price": 7.4999999999999993429734834737843129914836026728153228759765625e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "I would say G.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 52, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.2867432520006332197226583957672119140625 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Thank you.\n\nCan you please tell us the main reason why you chose not to renew your NPI membership?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 56, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.2254556309999315999448299407958984375 }, "convai_llm_service_ttfb": { "elapsed_time": 1.2250435760006439522840082645416259765625 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.225433235000309650786221027374267578125 }, "convai_tts_service_ttfb": { "elapsed_time": 0.154169338000428979285061359405517578125 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 411, "price": 6.1649999999999994192666219472442890037200413644313812255859375e-5 }, "input_cache_read": { "tokens": 17753, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 23, "price": 1.3799999999999998316732759129354946026069228537380695343017578125e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "I don't find value to me anymore, so I don't want to continue.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 63, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.256655683000644785352051258087158203125 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "I understand. You mentioned you didn't find the membership beneficial. Can you please specify why that is?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 69, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.555483594000179436989128589630126953125 }, "convai_llm_service_ttfb": { "elapsed_time": 1.55514085899994825012981891632080078125 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.555468653999923844821751117706298828125 }, "convai_tts_service_ttfb": { "elapsed_time": 0.1547741980002683703787624835968017578125 } } }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 18206, "price": 0.0027309000000000000808741962288195281871594488620758056640625 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 22, "price": 1.319999999999999897915860247454844511594274081289768218994140625e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "No comment but i don't want to renew.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 77, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.28489247600009548477828502655029296875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Thank you for sharing that with me, Tri Ly. I appreciate your honesty.\n\nThank you for taking the time to speak with me today, and I hope we'll speak again soon.\n", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 85, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 4.933816549999392009340226650238037109375 }, "convai_llm_service_ttfb": { "elapsed_time": 4.73505863299942575395107269287109375 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 4.933791553999981260858476161956787109375 }, "convai_tts_service_ttfb": { "elapsed_time": 0.155107235999821568839251995086669921875 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": null, "multivoice_message": null, 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Therefore, renewal intent is expressed, and the value should be 'Yes'." }, "Send-AST-Application-Form": { "data_collection_id": "Send-AST-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nContact agrees to receive Associate membership application\n\nRule:\n\nSave the exact time the agent confirms sending the AST form", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The agent does not confirm sending the AST form in the provided conversation. Therefore, it is not possible to extract the exact time the agent confirms sending the AST form." }, "Send-Application-Form": { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n\nRule:\n\nUsed when membership type is unclear or generic forms are sent", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am looking for a date and time (yyyy-mm-dd hh:mm) in America/Toronto timezone when a renewal or application email is sent, especially when the membership type is unclear or generic forms are sent. There is no mention of any email being sent in the conversation, so I cannot extract the requested information." }, "Value-Help-with-Complex": { "data_collection_id": "Value-Help-with-Complex", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Help with complex payroll compliance", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user's initial reason for becoming a member was 'Promoting improvements in payroll in Canada' (option G). Option A was 'Getting help with complex payroll compliance issues'. The user did not select option A, so the answer is 'No'." }, "Value-Stay-Current": { "data_collection_id": "Value-Stay-Current", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Staying current with payroll regulations", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was asked about the initial value that drove them to become a member of the National Payroll Institute, and one of the options was 'Staying current with payroll regulations and legislation'. However, the user selected option G, which is 'Promoting improvements in payroll in Canada'. Therefore, it is not possible to determine from the conversation whether the user is staying current with payroll regulations." }, "Value-Course": { "data_collection_id": "Value-Course", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Completing payroll courses", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was asked about the initial value that drove them to become a member of the National Payroll Institute, and one of the options was 'Completing a specific payroll course'. The user did not select this option, so the answer is 'No'." }, "Value-Designation": { "data_collection_id": "Value-Designation", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Receiving a payroll designation", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was asked what the initial value was that drove them to become a member of the National Payroll Institute, and one of the options was 'Receiving a payroll designation'. The user selected option G, which was 'Promoting improvements in payroll in Canada'. Therefore, the user did not select 'Receiving a payroll designation'." }, "Value-Networking": { "data_collection_id": "Value-Networking", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Networking with payroll professionals", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user's initial reason for joining the National Payroll Institute was 'Promoting improvements in payroll in Canada'. The question asks about networking with payroll professionals, which is not explicitly mentioned. Therefore, the answer is 'No'." }, "Value-Career": { "data_collection_id": "Value-Career", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Advancing payroll career", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user selected option G, 'Promoting improvements in payroll in Canada' as the initial value that drove them to become a member of the National Payroll Institute. This does not directly indicate whether they are advancing their payroll career. Therefore, the answer is 'No'." }, "Value-Promote-Payroll": { "data_collection_id": "Value-Promote-Payroll", "value": "Yes", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Promoting payroll improvements in Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user selected option G, 'Promoting improvements in payroll in Canada' as a reason for becoming a member of the National Payroll Institute. Therefore, the value is 'Yes'." }, "Value-Discount-Program": { "data_collection_id": "Value-Discount-Program", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Member discount program", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The agent asks the user what initially drove them to become a member of the National Payroll Institute, and one of the options is 'Joining a member discount program'. The user does not select this option. Therefore, the answer is 'No'." }, "Value-Other": { "data_collection_id": "Value-Other", "value": "No comment but i don't want to renew.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Any other value stated by the contact", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated 'No comment but i don't want to renew.' This is a value stated by the contact." }, "Not-Renewed-No-Longer-in-Payroll": { "data_collection_id": "Not-Renewed-No-Longer-in-Payroll", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Retired / changed career / no longer in payroll", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they don't find value in the membership anymore and don't want to renew. There is no mention of retirement, career change, or no longer being in payroll. Therefore, I cannot determine if the user is retired/changed career/no longer in payroll." }, "Not-Renewed-Left-Canada": { "data_collection_id": "Not-Renewed-Left-Canada", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Contact left Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain any information about the contact leaving Canada. Therefore, it is not possible to determine whether the contact left Canada or not." }, "Not-Renewed-Not-Used": { "data_collection_id": "Not-Renewed-Not-Used", "value": "Yes", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Membership not used enough", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they don't find value in the membership anymore. This could indicate that the membership was not used enough. Therefore, the value is 'Yes'." }, "Not-Renewed-Not-Enough-Value": { "data_collection_id": "Not-Renewed-Not-Enough-Value", "value": "Yes", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Benefits did not justify cost", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they don't find value in the membership anymore and don't want to continue. This indicates that the benefits did not justify the cost." }, "Not-Renewed-No-Benefit": { "data_collection_id": "Not-Renewed-No-Benefit", "value": "No comment but i don't want to renew.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Did not find membership beneficial (explanation)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they don't find value in the membership anymore and don't want to continue. When asked to specify why, they said 'No comment but i don't want to renew.' This indicates they did not find the membership beneficial but declined to elaborate." }, "Not-Renewed-Other": { "data_collection_id": "Not-Renewed-Other", "value": "Text", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Other reason not covered by options", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated 'No comment but i don't want to renew.' This indicates that the user has another reason for not renewing that is not covered by the options." }, "Not-Renewed-CPE-Hard": { "data_collection_id": "Not-Renewed-CPE-Hard", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Difficulty maintaining CPE hours", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user did not mention anything about difficulty maintaining CPE hours in the conversation. Therefore, the value is null." }, "Not-Renewed-Out-Of-Business": { "data_collection_id": "Not-Renewed-Out-Of-Business", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Company closed", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain any information about the company being closed. Therefore, it is not possible to determine if the company is closed or not." }, "Mini-NPS": { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain an overall satisfaction score from 1 to 5. The user only stated that they don't find value in the membership anymore and do not wish to comment further." }, "Age-Range": { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\n18-30\n\n31-45\n\n46-60\n\n61+\n\nRefused", "enum": [ "18-30", "31-45", "46-60", "61+", "Refused" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the user's age. Therefore, it is not possible to extract the data into the specified type." }, "Self-payroll-proficiency": { "data_collection_id": "Self-payroll-proficiency", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\nBasic\n\nStrong\n\nAdvanced", "enum": [ "Basic", "Strong", "Advanced" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain any information related to the type of membership (Basic, Strong, or Advanced). Therefore, it is not possible to extract the requested data." }, "One-Sentence-not-Renewed": { "data_collection_id": "One-Sentence-not-Renewed", "value": "User stated they do not want to renew and do not wish to comment further, indicating a refusal to continue the survey.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated that they do not want to renew and do not wish to comment further. This indicates a refusal to continue the survey. Therefore, the short refusal explanation is 'User stated they do not want to renew and do not wish to comment further, indicating a refusal to continue the survey.'" }, "int_code": { "data_collection_id": "int_code", "value": null, "json_schema": null, "rationale": "Error occurred whilst attempting to extract data" } }, "evaluation_criteria_results_list": [], "data_collection_results_list": [ { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "Yes", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact explicitly stated 'I don't want to renew'. Therefore, renewal intent is expressed, and the value should be 'Yes'." }, { "data_collection_id": "Send-AST-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nContact agrees to receive Associate membership application\n\nRule:\n\nSave the exact time the agent confirms sending the AST form", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The agent does not confirm sending the AST form in the provided conversation. Therefore, it is not possible to extract the exact time the agent confirms sending the AST form." }, { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n\nRule:\n\nUsed when membership type is unclear or generic forms are sent", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am looking for a date and time (yyyy-mm-dd hh:mm) in America/Toronto timezone when a renewal or application email is sent, especially when the membership type is unclear or generic forms are sent. There is no mention of any email being sent in the conversation, so I cannot extract the requested information." }, { "data_collection_id": "Value-Help-with-Complex", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Help with complex payroll compliance", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user's initial reason for becoming a member was 'Promoting improvements in payroll in Canada' (option G). Option A was 'Getting help with complex payroll compliance issues'. The user did not select option A, so the answer is 'No'." }, { "data_collection_id": "Value-Stay-Current", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Staying current with payroll regulations", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was asked about the initial value that drove them to become a member of the National Payroll Institute, and one of the options was 'Staying current with payroll regulations and legislation'. However, the user selected option G, which is 'Promoting improvements in payroll in Canada'. Therefore, it is not possible to determine from the conversation whether the user is staying current with payroll regulations." }, { "data_collection_id": "Value-Course", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Completing payroll courses", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was asked about the initial value that drove them to become a member of the National Payroll Institute, and one of the options was 'Completing a specific payroll course'. The user did not select this option, so the answer is 'No'." }, { "data_collection_id": "Value-Designation", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Receiving a payroll designation", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was asked what the initial value was that drove them to become a member of the National Payroll Institute, and one of the options was 'Receiving a payroll designation'. The user selected option G, which was 'Promoting improvements in payroll in Canada'. Therefore, the user did not select 'Receiving a payroll designation'." }, { "data_collection_id": "Value-Networking", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Networking with payroll professionals", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user's initial reason for joining the National Payroll Institute was 'Promoting improvements in payroll in Canada'. The question asks about networking with payroll professionals, which is not explicitly mentioned. Therefore, the answer is 'No'." }, { "data_collection_id": "Value-Career", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Advancing payroll career", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user selected option G, 'Promoting improvements in payroll in Canada' as the initial value that drove them to become a member of the National Payroll Institute. This does not directly indicate whether they are advancing their payroll career. Therefore, the answer is 'No'." }, { "data_collection_id": "Value-Promote-Payroll", "value": "Yes", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Promoting payroll improvements in Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user selected option G, 'Promoting improvements in payroll in Canada' as a reason for becoming a member of the National Payroll Institute. Therefore, the value is 'Yes'." }, { "data_collection_id": "Value-Discount-Program", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Member discount program", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The agent asks the user what initially drove them to become a member of the National Payroll Institute, and one of the options is 'Joining a member discount program'. The user does not select this option. Therefore, the answer is 'No'." }, { "data_collection_id": "Value-Other", "value": "No comment but i don't want to renew.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Any other value stated by the contact", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated 'No comment but i don't want to renew.' This is a value stated by the contact." }, { "data_collection_id": "Not-Renewed-No-Longer-in-Payroll", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Retired / changed career / no longer in payroll", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they don't find value in the membership anymore and don't want to renew. There is no mention of retirement, career change, or no longer being in payroll. Therefore, I cannot determine if the user is retired/changed career/no longer in payroll." }, { "data_collection_id": "Not-Renewed-Left-Canada", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Contact left Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain any information about the contact leaving Canada. Therefore, it is not possible to determine whether the contact left Canada or not." }, { "data_collection_id": "Not-Renewed-Not-Used", "value": "Yes", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Membership not used enough", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they don't find value in the membership anymore. This could indicate that the membership was not used enough. Therefore, the value is 'Yes'." }, { "data_collection_id": "Not-Renewed-Not-Enough-Value", "value": "Yes", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Benefits did not justify cost", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they don't find value in the membership anymore and don't want to continue. This indicates that the benefits did not justify the cost." }, { "data_collection_id": "Not-Renewed-No-Benefit", "value": "No comment but i don't want to renew.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Did not find membership beneficial (explanation)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they don't find value in the membership anymore and don't want to continue. When asked to specify why, they said 'No comment but i don't want to renew.' This indicates they did not find the membership beneficial but declined to elaborate." }, { "data_collection_id": "Not-Renewed-Other", "value": "Text", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Other reason not covered by options", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated 'No comment but i don't want to renew.' This indicates that the user has another reason for not renewing that is not covered by the options." }, { "data_collection_id": "Not-Renewed-CPE-Hard", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Difficulty maintaining CPE hours", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user did not mention anything about difficulty maintaining CPE hours in the conversation. Therefore, the value is null." }, { "data_collection_id": "Not-Renewed-Out-Of-Business", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Company closed", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain any information about the company being closed. Therefore, it is not possible to determine if the company is closed or not." }, { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain an overall satisfaction score from 1 to 5. The user only stated that they don't find value in the membership anymore and do not wish to comment further." }, { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\n18-30\n\n31-45\n\n46-60\n\n61+\n\nRefused", "enum": [ "18-30", "31-45", "46-60", "61+", "Refused" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the user's age. Therefore, it is not possible to extract the data into the specified type." }, { "data_collection_id": "Self-payroll-proficiency", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\nBasic\n\nStrong\n\nAdvanced", "enum": [ "Basic", "Strong", "Advanced" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain any information related to the type of membership (Basic, Strong, or Advanced). Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "One-Sentence-not-Renewed", "value": "User stated they do not want to renew and do not wish to comment further, indicating a refusal to continue the survey.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated that they do not want to renew and do not wish to comment further. This indicates a refusal to continue the survey. Therefore, the short refusal explanation is 'User stated they do not want to renew and do not wish to comment further, indicating a refusal to continue the survey.'" }, { "data_collection_id": "int_code", "value": null, "json_schema": null, "rationale": "Error occurred whilst attempting to extract data" } ], "call_successful": "success", "transcript_summary": "The agent called Tri Ly on behalf of the National Payroll Institute to inquire about their lapsed membership. Tri Ly stated the initial value was promoting improvements in payroll in Canada but chose not to renew because they no longer found value in the membership. They declined to elaborate, and the agent ended the call.\n", "call_summary_title": "Membership Lapsed Survey" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "33427", "email": "tri@directobjective.ca", "member_type": "PRO", "first_name": "Tri Ly", "system__agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "system__agent_turns": 6, "system__current_agent_turns": 6, "system__current_subagent_turns": 6, "system__current_agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "system__conversation_id": "conv_7901kfefmes0fgrvz0zhhn0zgv9z", "system__call_duration_secs": 95, "system__time_utc": "2026-01-20T19:57:27.217603+00:00", "system__time": "Tuesday, 14:57 20 January 2026", "system__timezone": "America/New_York", "system__caller_id": "+13438038625", "system__called_number": "2899399288", "system__call_sid": "CA516b424f3c912052dca8a076355cf352" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2026-01-20 15:00:09 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 35853 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1768939210,v0=9d368870d3e2a8ee1a4cab9cd050dc3e11c78c9b6de34941dabb37cdee71697f Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1768939210, "data": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "conversation_id": "conv_1401kfefvh7fem7a8xe16gs7w3h9", "status": "done", "user_id": "2899399288", "branch_id": null, "version_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Tri Ly?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": -3, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.137617682999916723929345607757568359375 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "It's me, but I don't want to talk right now. And I don't want to renew either. So bye-bye.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 1, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.237900068999806535430252552032470703125 } } }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "branch_id": null, "workflow_node_id": null }, "message": "Thank you for your time, bye-bye.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": "gemini-2.5-flash", "time_in_call_secs": 15, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.83088643600012801471166312694549560546875 }, "convai_llm_service_ttfb": { "elapsed_time": 1.83054900900015127263031899929046630859375 }, 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1768939183, "accepted_time_unix_secs": 1768939183, "call_duration_secs": 23, "cost": 182, "deletion_settings": { "deletion_time_unix_secs": null, "deleted_logs_at_time_unix_secs": null, "deleted_audio_at_time_unix_secs": null, "deleted_transcript_at_time_unix_secs": null, "delete_transcript_and_pii": false, "delete_audio": false }, "feedback": { "type": null, "overall_score": null, "likes": 0, "dislikes": 0, "rating": null, "comment": null }, "authorization_method": "signed_url", "charging": { "dev_discount": false, "is_burst": false, "tier": "creator", "llm_usage": { "irreversible_generation": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 18022, "price": 0.002703299999999999626842939193238635198213160037994384765625 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 42, "price": 2.519999999999999928316889163948388841163250617682933807373046875e-5 } } } }, "initiated_generation": { "model_usage": { "gemini-2.5-flash": { "input": { "tokens": 41478, "price": 0.0062217000000000001469491195393857196904718875885009765625 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 60, "price": 3.5999999999999994135767289460403617340489290654659271240234375e-5 } } } } }, "llm_price": 0.00625769999999999972095654499071315512992441654205322265625, "llm_charge": 28, "call_charge": 154, "free_minutes_consumed": 0, "free_llm_dollars_consumed": 0 }, "phone_call": { "direction": "outbound", "phone_number_id": "phnum_8001kc7mp2dtek4bn7dr084jydds", "agent_number": "+13438038625", "external_number": "2899399288", "type": "twilio", "stream_sid": "MZ117c208409c4866c3ea0ad714d180b82", "call_sid": "CA8360967dbf4c2bdaf93345e20605afa4" }, "batch_call": { "batch_call_id": "btcal_9901kfefvgrreq69hqjex3fp2ysb", "batch_call_recipient_id": "rcpt_2301kfefvgrsfhnrj80jmrthr1jz" }, "termination_reason": "end_call tool was called.", "error": null, "warnings": [], "main_language": "en", "rag_usage": null, "text_only": false, "features_usage": { "language_detection": { "enabled": true, "used": false }, "transfer_to_agent": { "enabled": false, "used": false }, "transfer_to_number": { "enabled": false, "used": false }, "multivoice": { "enabled": false, "used": false }, "dtmf_tones": { "enabled": false, "used": false }, "external_mcp_servers": { "enabled": true, "used": false }, "pii_zrm_workspace": false, "pii_zrm_agent": false, "tool_dynamic_variable_updates": { "enabled": false, "used": false }, "is_livekit": false, "voicemail_detection": { "enabled": true, "used": false }, "workflow": { "enabled": false, "tool_node": { "enabled": false, "used": false }, "standalone_agent_node": { "enabled": false, "used": false }, "phone_number_node": { "enabled": false, "used": false }, "end_node": { "enabled": false, "used": false } }, "agent_testing": { "enabled": true, "tests_ran_after_last_modification": false, "tests_ran_in_last_7_days": false }, "versioning": { "enabled": false, "used": false } }, "eleven_assistant": { "is_eleven_assistant": false }, "initiator_id": null, "conversation_initiation_source": "twilio", "conversation_initiation_source_version": null, "timezone": "America/New_York", "async_metadata": null, "whatsapp": null, "agent_created_from": "ui", "agent_last_updated_from": "ui" }, "analysis": { "evaluation_criteria_results": [], "data_collection_results": { "Not-Renewed-Want-to-Renew": { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact explicitly stated that they do not want to renew. Therefore, renewal intent is not expressed." }, "Send-AST-Application-Form": { "data_collection_id": "Send-AST-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nContact agrees to receive Associate membership application\n\nRule:\n\nSave the exact time the agent confirms sending the AST form", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact did not agree to receive the Associate membership application, so I cannot extract the time the agent confirms sending the AST form." }, "Send-Application-Form": { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n\nRule:\n\nUsed when membership type is unclear or generic forms are sent", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I cannot extract the date and time because there was no renewal or application email sent in the conversation." }, "Value-Help-with-Complex": { "data_collection_id": "Value-Help-with-Complex", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Help with complex payroll compliance", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they did not want to talk or renew. There is no mention of complex payroll compliance in the conversation. Therefore, it is not possible to determine if the user needs help with complex payroll compliance." }, "Value-Stay-Current": { "data_collection_id": "Value-Stay-Current", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Staying current with payroll regulations", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about staying current with payroll regulations. Therefore, it is not possible to extract the requested data." }, "Value-Course": { "data_collection_id": "Value-Course", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Completing payroll courses", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about completing payroll courses. Therefore, it is not possible to extract the requested data." }, "Value-Designation": { "data_collection_id": "Value-Designation", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Receiving a payroll designation", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user refused to talk and renew, and there is no mention of receiving a payroll designation in the conversation. Therefore, it is not possible to extract the requested data." }, "Value-Networking": { "data_collection_id": "Value-Networking", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Networking with payroll professionals", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user refused to talk and renew, indicating no interest in networking with payroll professionals. Therefore, the answer is 'No'." }, "Value-Career": { "data_collection_id": "Value-Career", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Advancing payroll career", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about advancing a payroll career. The user states they do not want to talk or renew, and the agent ends the call." }, "Value-Promote-Payroll": { "data_collection_id": "Value-Promote-Payroll", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Promoting payroll improvements in Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about promoting payroll improvements in Canada. Therefore, it is not possible to determine whether the value should be 'Yes' or 'No'." }, "Value-Discount-Program": { "data_collection_id": "Value-Discount-Program", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Member discount program", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not mention anything about a member discount program. Therefore, it is not possible to extract the requested data." }, "Value-Other": { "data_collection_id": "Value-Other", "value": "It's me, but I don't want to talk right now. And I don't want to renew either. So bye-bye.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Any other value stated by the contact", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated 'It's me, but I don't want to talk right now. And I don't want to renew either. So bye-bye.' This is a value stated by the contact." }, "Not-Renewed-No-Longer-in-Payroll": { "data_collection_id": "Not-Renewed-No-Longer-in-Payroll", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Retired / changed career / no longer in payroll", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about whether Tri Ly is retired, changed careers, or is no longer in payroll. Therefore, it is not possible to extract the requested data." }, "Not-Renewed-Left-Canada": { "data_collection_id": "Not-Renewed-Left-Canada", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Contact left Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about whether the contact left Canada. Therefore, I cannot extract the requested data." }, "Not-Renewed-Not-Used": { "data_collection_id": "Not-Renewed-Not-Used", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Membership not used enough", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they do not want to renew. There is no information in the conversation about membership usage, so it is not possible to determine if the membership was not used enough." }, "Not-Renewed-Not-Enough-Value": { "data_collection_id": "Not-Renewed-Not-Enough-Value", "value": "Yes", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Benefits did not justify cost", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they did not want to renew. This implies that the benefits did not justify the cost, as they are choosing not to continue with the service. Therefore, the answer is 'Yes'." }, "Not-Renewed-No-Benefit": { "data_collection_id": "Not-Renewed-No-Benefit", "value": "User does not want to renew", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Did not find membership beneficial (explanation)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they did not want to renew, which implies they did not find the membership beneficial. Therefore, the value is 'User does not want to renew'." }, "Not-Renewed-Other": { "data_collection_id": "Not-Renewed-Other", "value": "User refused to talk and renew, and said goodbye.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Other reason not covered by options", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The tool call provides the reason for ending the call: \"User refused to talk and renew, and said goodbye.\" This fits the description of 'Other reason not covered by options'." }, "Not-Renewed-CPE-Hard": { "data_collection_id": "Not-Renewed-CPE-Hard", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Difficulty maintaining CPE hours", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they did not want to talk or renew. There is no mention of difficulty maintaining CPE hours in the conversation." }, "Not-Renewed-Out-Of-Business": { "data_collection_id": "Not-Renewed-Out-Of-Business", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Company closed", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they do not want to renew. There is no information about the company being closed, so the answer is no." }, "Mini-NPS": { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any explicit or implicit indication of an overall satisfaction score (1-5). The user ended the call abruptly, refusing to talk or renew, so there's no basis to infer a satisfaction level." }, "Age-Range": { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\n18-30\n\n31-45\n\n46-60\n\n61+\n\nRefused", "enum": [ "18-30", "31-45", "46-60", "61+", "Refused" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about the user's age. Therefore, it is not possible to extract the data into the specified type." }, "Self-payroll-proficiency": { "data_collection_id": "Self-payroll-proficiency", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\nBasic\n\nStrong\n\nAdvanced", "enum": [ "Basic", "Strong", "Advanced" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information related to the type (Basic, Strong, or Advanced). Therefore, it is not possible to extract the data." }, "One-Sentence-not-Renewed": { "data_collection_id": "One-Sentence-not-Renewed", "value": "User refused to talk and renew, and said goodbye.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they didn't want to talk or renew, providing a clear refusal. The tool call confirms this with the reason 'User refused to talk and renew, and said goodbye.'" }, "int_code": { "data_collection_id": "int_code", "value": "11", "json_schema": { "type": "string", "description": "Type: Integer\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88)\n\nRule:\n\nExactly one value per call\n\nAssigned only at end of call. Must decide the number based on the conversation\n\nInt_code\t\n\u201c \u201c\tBlank non-initiated\n 00\tNot processed yet / Returned to TMC with updated info\n 01\tSurvey completed without renewal (Refused)\n 02\tSurvey completed with renewal\n 03\tFollow-up required by TMC\n 04\tMessage left\n 05\tNo response\n06\tVoice mail\n07\tBusy\n08\tDiscontinued line\n09\tDuplicate contact\n10\tSet a telephone appointment\n11\t Refused the call\n12\tNon-qualified/ Left the company (non-CORP)\n13\t Already member /renewed\n14\t Long-term potential\n15\t Will call if interested\n16\tImpossible to reach\n20\tNever call again\n 21\tRefused to renew (Without survey)\n 22\tSent to NPI\n 23\tFollow-up required by DO\n 24\tRenewed only (no survey)\n55\tDO Follow-up required after non-member received info\n88\tRequires NPI clarification", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user refused to talk and renew. Based on the provided codes, '11' (Refused the call) or '21' (Refused to renew (Without survey)) could be appropriate. Since the user explicitly stated they don't want to renew, '21' seems more fitting, but without a survey, '11' is also valid. Given the limited information, I will choose '11' as the user refused to talk at all." } }, "evaluation_criteria_results_list": [], "data_collection_results_list": [ { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact explicitly stated that they do not want to renew. Therefore, renewal intent is not expressed." }, { "data_collection_id": "Send-AST-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nContact agrees to receive Associate membership application\n\nRule:\n\nSave the exact time the agent confirms sending the AST form", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact did not agree to receive the Associate membership application, so I cannot extract the time the agent confirms sending the AST form." }, { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n\nRule:\n\nUsed when membership type is unclear or generic forms are sent", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I cannot extract the date and time because there was no renewal or application email sent in the conversation." }, { "data_collection_id": "Value-Help-with-Complex", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Help with complex payroll compliance", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they did not want to talk or renew. There is no mention of complex payroll compliance in the conversation. Therefore, it is not possible to determine if the user needs help with complex payroll compliance." }, { "data_collection_id": "Value-Stay-Current", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Staying current with payroll regulations", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about staying current with payroll regulations. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Value-Course", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Completing payroll courses", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about completing payroll courses. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Value-Designation", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Receiving a payroll designation", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user refused to talk and renew, and there is no mention of receiving a payroll designation in the conversation. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Value-Networking", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\n\nMeaning: Networking with payroll professionals", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user refused to talk and renew, indicating no interest in networking with payroll professionals. Therefore, the answer is 'No'." }, { "data_collection_id": "Value-Career", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Advancing payroll career", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about advancing a payroll career. The user states they do not want to talk or renew, and the agent ends the call." }, { "data_collection_id": "Value-Promote-Payroll", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Promoting payroll improvements in Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about promoting payroll improvements in Canada. Therefore, it is not possible to determine whether the value should be 'Yes' or 'No'." }, { "data_collection_id": "Value-Discount-Program", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Member discount program", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not mention anything about a member discount program. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Value-Other", "value": "It's me, but I don't want to talk right now. And I don't want to renew either. So bye-bye.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Any other value stated by the contact", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated 'It's me, but I don't want to talk right now. And I don't want to renew either. So bye-bye.' This is a value stated by the contact." }, { "data_collection_id": "Not-Renewed-No-Longer-in-Payroll", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Retired / changed career / no longer in payroll", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about whether Tri Ly is retired, changed careers, or is no longer in payroll. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Not-Renewed-Left-Canada", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Contact left Canada", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about whether the contact left Canada. Therefore, I cannot extract the requested data." }, { "data_collection_id": "Not-Renewed-Not-Used", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Membership not used enough", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they do not want to renew. There is no information in the conversation about membership usage, so it is not possible to determine if the membership was not used enough." }, { "data_collection_id": "Not-Renewed-Not-Enough-Value", "value": "Yes", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Benefits did not justify cost", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they did not want to renew. This implies that the benefits did not justify the cost, as they are choosing not to continue with the service. Therefore, the answer is 'Yes'." }, { "data_collection_id": "Not-Renewed-No-Benefit", "value": "User does not want to renew", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Did not find membership beneficial (explanation)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they did not want to renew, which implies they did not find the membership beneficial. Therefore, the value is 'User does not want to renew'." }, { "data_collection_id": "Not-Renewed-Other", "value": "User refused to talk and renew, and said goodbye.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Other reason not covered by options", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The tool call provides the reason for ending the call: \"User refused to talk and renew, and said goodbye.\" This fits the description of 'Other reason not covered by options'." }, { "data_collection_id": "Not-Renewed-CPE-Hard", "value": null, "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Difficulty maintaining CPE hours", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they did not want to talk or renew. There is no mention of difficulty maintaining CPE hours in the conversation." }, { "data_collection_id": "Not-Renewed-Out-Of-Business", "value": "No", "json_schema": { "type": "string", "description": "Type: Boolean\nValue: Yes/No\nMeaning: Company closed", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they do not want to renew. There is no information about the company being closed, so the answer is no." }, { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any explicit or implicit indication of an overall satisfaction score (1-5). The user ended the call abruptly, refusing to talk or renew, so there's no basis to infer a satisfaction level." }, { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\n18-30\n\n31-45\n\n46-60\n\n61+\n\nRefused", "enum": [ "18-30", "31-45", "46-60", "61+", "Refused" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about the user's age. Therefore, it is not possible to extract the data into the specified type." }, { "data_collection_id": "Self-payroll-proficiency", "value": null, "json_schema": { "type": "string", "description": "Type: Enum\n\nValues:\n\nBasic\n\nStrong\n\nAdvanced", "enum": [ "Basic", "Strong", "Advanced" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information related to the type (Basic, Strong, or Advanced). Therefore, it is not possible to extract the data." }, { "data_collection_id": "One-Sentence-not-Renewed", "value": "User refused to talk and renew, and said goodbye.", "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly stated they didn't want to talk or renew, providing a clear refusal. The tool call confirms this with the reason 'User refused to talk and renew, and said goodbye.'" }, { "data_collection_id": "int_code", "value": "11", "json_schema": { "type": "string", "description": "Type: Integer\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88)\n\nRule:\n\nExactly one value per call\n\nAssigned only at end of call. Must decide the number based on the conversation\n\nInt_code\t\n\u201c \u201c\tBlank non-initiated\n 00\tNot processed yet / Returned to TMC with updated info\n 01\tSurvey completed without renewal (Refused)\n 02\tSurvey completed with renewal\n 03\tFollow-up required by TMC\n 04\tMessage left\n 05\tNo response\n06\tVoice mail\n07\tBusy\n08\tDiscontinued line\n09\tDuplicate contact\n10\tSet a telephone appointment\n11\t Refused the call\n12\tNon-qualified/ Left the company (non-CORP)\n13\t Already member /renewed\n14\t Long-term potential\n15\t Will call if interested\n16\tImpossible to reach\n20\tNever call again\n 21\tRefused to renew (Without survey)\n 22\tSent to NPI\n 23\tFollow-up required by DO\n 24\tRenewed only (no survey)\n55\tDO Follow-up required after non-member received info\n88\tRequires NPI clarification", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user refused to talk and renew. Based on the provided codes, '11' (Refused the call) or '21' (Refused to renew (Without survey)) could be appropriate. Since the user explicitly stated they don't want to renew, '21' seems more fitting, but without a survey, '11' is also valid. Given the limited information, I will choose '11' as the user refused to talk at all." } ], "call_successful": "success", "transcript_summary": "The agent initiated a call to Tri Ly, but the user stated they didn't want to talk or renew and ended the call. The agent ended the call accordingly.\n", "call_summary_title": "Renewal refusal, call ended" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "33427", "email": "tri@directobjective.ca", "member_type": "PRO", "first_name": "Tri Ly", "system__agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "system__agent_turns": 2, "system__current_agent_turns": 2, "system__current_subagent_turns": 2, "system__current_agent_id": "agent_2801kfc2fx93fqhrwzyqcj2spcxs", "system__conversation_id": "conv_1401kfefvh7fem7a8xe16gs7w3h9", "system__call_duration_secs": 23, "system__time_utc": "2026-01-20T20:00:06.112295+00:00", "system__time": "Tuesday, 15:00 20 January 2026", "system__timezone": "America/New_York", "system__caller_id": "+13438038625", "system__called_number": "2899399288", "system__call_sid": "CA8360967dbf4c2bdaf93345e20605afa4" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2026-01-20 15:05:29 🌐 IP: 74.7.242.19 ---------------------------------------- HEADERS: Host: www.bk.directobjective.com Accept-Encoding: gzip, br, deflate User-Agent: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; GPTBot/1.3; +https://openai.com/gptbot) From: gptbot(at)openai.com Accept: */* Referer: https://www.bk.directobjective.com/elevenlabs_inp/post_call/ X-Openai-Host-Hash: 942808410 ---------------------------------------- ❌ Invalid JSON received RAW PAYLOAD: ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 2026-01-20 15:05:36 ---------------------------------------- ❌ Invalid payload