======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2026-02-10 16:09:11 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 26700 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1770757752,v0=99bbe417933c1fbab27dd05f660a4edc61c0da5621aac1a3fa13cde421c43e2f Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1770757752, "data": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "agent_name": "Ellen (NPI) (LN) (AST) (EN)", "status": "done", "user_id": "2899399288", "branch_id": null, "version_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Tri Ly?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 0, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.127594600999145768582820892333984375 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Hello, if you have an extension, please dial it now.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 3, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.21614048400078900158405303955078125 } }, "convai_asr_provider": "Original ASR", "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "Sure, I can do that. Could you please tell me the extension number you\u2019d like me to dial?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 11, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.686435563999111764132976531982421875 }, "convai_llm_service_ttfb": { "elapsed_time": 1.6508895879960618913173675537109375 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.7604013810050673782825469970703125 }, "convai_tts_service_ttfb": { "elapsed_time": 0.116225738995126448571681976318359375 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12406, "price": 0.0021090200000000000786493092874707144801504909992218017578125 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 29, "price": 0.00016819999999999999556500596131769498242647387087345123291015625 } } } }, "interrupted": false, "original_message": null, "source_medium": null } ], "metadata": { "start_time_unix_secs": 1770757723, "accepted_time_unix_secs": 1770757724, "call_duration_secs": 22, "cost": 153, "deletion_settings": { "deletion_time_unix_secs": null, "deleted_logs_at_time_unix_secs": null, "deleted_audio_at_time_unix_secs": null, "deleted_transcript_at_time_unix_secs": null, "delete_transcript_and_pii": false, "delete_audio": false }, "feedback": { "type": null, "overall_score": null, "likes": 0, "dislikes": 0, "rating": null, "comment": null }, "authorization_method": "signed_url", "charging": { "dev_discount": false, "is_burst": false, "tier": "creator", "llm_usage": { "irreversible_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12406, "price": 0.0021090200000000000786493092874707144801504909992218017578125 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 29, "price": 0.00016819999999999999556500596131769498242647387087345123291015625 } } } }, "initiated_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12406, "price": 0.0021090200000000000786493092874707144801504909992218017578125 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 29, "price": 0.00016819999999999999556500596131769498242647387087345123291015625 } } } } }, "llm_price": 0.0022772199999999999386890436881003552116453647613525390625, "llm_charge": 11, "call_charge": 142, "free_minutes_consumed": 0, "free_llm_dollars_consumed": 0 }, "phone_call": { "direction": "outbound", "phone_number_id": "phnum_0001kg8hcem1ewj8qsm12v6ytpyf", "agent_number": "+18733963570", "external_number": "2899399288", "type": "sip_trunking", "call_sid": "SCL_jycdDuyJPxUa" }, "batch_call": { "batch_call_id": "btcal_5201kh4p476detg8tx2rdnthk9dc", "batch_call_recipient_id": "rcpt_9701kh4p476eeatv2tttyfa3hhbh" }, "termination_reason": "Client disconnected: 1000", "error": null, "warnings": [], "main_language": "en", "rag_usage": null, "text_only": false, "features_usage": { "language_detection": { "enabled": true, "used": false }, "transfer_to_agent": { "enabled": false, "used": false }, "transfer_to_number": { "enabled": false, "used": false }, "multivoice": { "enabled": false, "used": false }, "dtmf_tones": { "enabled": true, "used": false }, "external_mcp_servers": { "enabled": true, "used": false }, "pii_zrm_workspace": false, "pii_zrm_agent": false, "tool_dynamic_variable_updates": { "enabled": false, "used": false }, "is_livekit": true, "voicemail_detection": { "enabled": true, "used": false }, "workflow": { "enabled": false, "tool_node": { "enabled": false, "used": false }, "standalone_agent_node": { "enabled": false, "used": false }, "phone_number_node": { "enabled": false, "used": false }, "end_node": { "enabled": false, "used": false } }, "agent_testing": { "enabled": true, "tests_ran_after_last_modification": false, "tests_ran_in_last_7_days": false }, "versioning": { "enabled": false, "used": false } }, "eleven_assistant": { "is_eleven_assistant": false }, "initiator_id": null, "conversation_initiation_source": "sip_trunk", "conversation_initiation_source_version": null, "timezone": "America/New_York", "async_metadata": null, "whatsapp": null, "agent_created_from": "ui", "agent_last_updated_from": "ui" }, "analysis": { "evaluation_criteria_results": [], "data_collection_results": { "Not-Renewed-Want-to-Renew": { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is very brief and appears to be at the initial greeting stage. The agent is trying to reach Tri Ly, and the user (likely an automated system or receptionist) is asking for an extension. There is no discussion about renewal, no expression of renewal intent, no mention of forgetting to renew, and no request for renewal information. Since none of the conditions for setting the value to 'Yes' are met, the value should be 'No'." }, "Send-Application-Form": { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the date and time of when a renewal or application email was sent from the provided conversation. The conversation is about dialing an extension number." }, "Mini-NPS": { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript shows a brief conversation where an agent attempts to reach Tri Ly, but the user responds with an automated message about dialing an extension. The agent then asks for the extension number. There is no discussion of satisfaction, no rating provided, and no context that would allow extraction of a satisfaction score on a 1-5 scale. The conversation appears to be at the very beginning of a call and has not progressed to any point where satisfaction could be assessed or expressed." }, "One-Sentence-not-Renewed": { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation shows an agent attempting to reach Tri Ly, but the user responds with an automated message requesting an extension number. The agent then asks for the extension. There is no indication that the contact has refused or expressed disinterest in the conversation. The user's response appears to be an automated system message rather than a personal refusal. Since no refusal or disinterest was expressed, the requested data (short refusal explanation when contact is not interested) cannot be extracted from this transcript." }, "int_code": { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not provide enough information to determine the final disposition code. The call ended with the agent asking for an extension number, and there is no conclusion to the call or conversation with the person." }, "Initial-value": { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation transcript shows an agent attempting to reach Tri Ly, followed by an automated message about dialing an extension, and the agent responding to that message. There is no discussion about membership in the National Payroll Institute or any mention of the values that drove someone to become a member (Help with Complex, Stay Current, Seminar, Designation, Networking, Career, or Other). The conversation appears to be in the initial stages of a phone call connection and does not contain the required information to extract the requested data." }, "AST-Reasons-not-to-renew": { "data_collection_id": "AST-Reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is very brief and appears to be at the initial stage of a phone call where the agent is trying to reach someone named Tri Ly. The user responds with an automated message about dialing an extension. There is no discussion about NPI membership renewal or any reasons for not renewing membership. The question 'Can you please tell us the main reason why you chose not to renew your NPI membership?' was never asked, and therefore none of the enumerated values (No-Longer-in-Payroll, Not-Used, Temporary-Out, Not-Enough-Value, Other, Want-to-Renew) can be extracted from this conversation." }, "AST-other-reasons-not-to-renew": { "data_collection_id": "AST-other-reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information related to the reason for not renewing an NPI membership. Therefore, it is not possible to extract the requested data." }, "Age-Range": { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is very brief and appears to be the beginning of a phone call where the agent is trying to reach someone named Tri Ly. The user responds with what seems to be an automated message about dialing an extension. There is no discussion or mention of age ranges (18-30, 31-45, 46-60, 61+, or 'Preferred not to say') anywhere in this transcript. The conversation does not contain any information that would allow extraction of the required age range data." }, "bloc_notes": { "data_collection_id": "bloc_notes", "value": null, "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "There is no information in the conversation that can be used to extract the year, month, day, and a short note about the interaction between the agent and the contact. Therefore, the value is null." }, "Other-member-benefit": { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about the initial value that drove someone to become a member of the National Payroll Institute. Therefore, it is not possible to extract the requested data." } }, "evaluation_criteria_results_list": [], "data_collection_results_list": [ { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is very brief and appears to be at the initial greeting stage. The agent is trying to reach Tri Ly, and the user (likely an automated system or receptionist) is asking for an extension. There is no discussion about renewal, no expression of renewal intent, no mention of forgetting to renew, and no request for renewal information. Since none of the conditions for setting the value to 'Yes' are met, the value should be 'No'." }, { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the date and time of when a renewal or application email was sent from the provided conversation. The conversation is about dialing an extension number." }, { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript shows a brief conversation where an agent attempts to reach Tri Ly, but the user responds with an automated message about dialing an extension. The agent then asks for the extension number. There is no discussion of satisfaction, no rating provided, and no context that would allow extraction of a satisfaction score on a 1-5 scale. The conversation appears to be at the very beginning of a call and has not progressed to any point where satisfaction could be assessed or expressed." }, { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation shows an agent attempting to reach Tri Ly, but the user responds with an automated message requesting an extension number. The agent then asks for the extension. There is no indication that the contact has refused or expressed disinterest in the conversation. The user's response appears to be an automated system message rather than a personal refusal. Since no refusal or disinterest was expressed, the requested data (short refusal explanation when contact is not interested) cannot be extracted from this transcript." }, { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not provide enough information to determine the final disposition code. The call ended with the agent asking for an extension number, and there is no conclusion to the call or conversation with the person." }, { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation transcript shows an agent attempting to reach Tri Ly, followed by an automated message about dialing an extension, and the agent responding to that message. There is no discussion about membership in the National Payroll Institute or any mention of the values that drove someone to become a member (Help with Complex, Stay Current, Seminar, Designation, Networking, Career, or Other). The conversation appears to be in the initial stages of a phone call connection and does not contain the required information to extract the requested data." }, { "data_collection_id": "AST-Reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is very brief and appears to be at the initial stage of a phone call where the agent is trying to reach someone named Tri Ly. The user responds with an automated message about dialing an extension. There is no discussion about NPI membership renewal or any reasons for not renewing membership. The question 'Can you please tell us the main reason why you chose not to renew your NPI membership?' was never asked, and therefore none of the enumerated values (No-Longer-in-Payroll, Not-Used, Temporary-Out, Not-Enough-Value, Other, Want-to-Renew) can be extracted from this conversation." }, { "data_collection_id": "AST-other-reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information related to the reason for not renewing an NPI membership. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is very brief and appears to be the beginning of a phone call where the agent is trying to reach someone named Tri Ly. The user responds with what seems to be an automated message about dialing an extension. There is no discussion or mention of age ranges (18-30, 31-45, 46-60, 61+, or 'Preferred not to say') anywhere in this transcript. The conversation does not contain any information that would allow extraction of the required age range data." }, { "data_collection_id": "bloc_notes", "value": null, "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "There is no information in the conversation that can be used to extract the year, month, day, and a short note about the interaction between the agent and the contact. Therefore, the value is null." }, { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about the initial value that drove someone to become a member of the National Payroll Institute. Therefore, it is not possible to extract the requested data." } ], "call_successful": "success", "transcript_summary": "The agent initiated a call to speak with Tri Ly, but the user's automated system requested an extension number. The agent confirmed it could dial an extension and asked the user to provide the number.\n", "call_summary_title": "Dialing phone extension" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "33427", "member_type": "AST", "first_name": "Tri Ly", "bloc_notes_ac": "2026 Feb 09 sent renewal email and contact said goodbye at the end 1", "email": "tri@directobjective.ca", "number_of_passed_courses": "999", "extension": "1234", "system__agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__agent_turns": 2, "system__current_agent_turns": 2, "system__current_subagent_turns": 2, "system__current_agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__conversation_id": "conv_5101kh4p4xg5emer0p6j7mbfr335", "system__call_duration_secs": 21, "system__time_utc": "2026-02-10T21:09:05.020771+00:00", "system__time": "Tuesday, 16:09 10 February 2026", "system__timezone": "America/New_York", "system__caller_id": "+18733963570", "system__called_number": "2899399288", "system__call_sid": "SCL_jycdDuyJPxUa" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2026-02-10 16:11:16 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 25087 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1770757877,v0=801685df679d79d0ef1f23fc171f4c005c02faf02d90865613186a5f29e894b0 Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1770757877, "data": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "agent_name": "Ellen (NPI) (LN) (AST) (EN)", "status": "done", "user_id": "2899399288", "branch_id": null, "version_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Tri Ly?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 0, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.131131800008006393909454345703125 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Hello, if you have an extension, you can dial it now after the beep. Beep.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 1, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.23725356100476346909999847412109375 } }, "convai_asr_provider": "Original ASR", "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "May I speak with Tri\u202fLy, please?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 12, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.023255280000739730894565582275390625 }, "convai_llm_service_ttfb": { "elapsed_time": 0.986470139003358781337738037109375 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.035120253000059165060520172119140625 }, "convai_tts_service_ttfb": { "elapsed_time": 0.117872301008901558816432952880859375 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12414, "price": 0.00211038000000000024181101565545759513042867183685302734375 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 10, "price": 5.8000000000000000340005801291454190504737198352813720703125e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Hello, you can put down your extension right now to reach the people that you want to talk to after the beep. 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Could you please connect me to her?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 30, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.55436757698771543800830841064453125 }, "convai_llm_service_ttfb": { "elapsed_time": 1.512367523988359607756137847900390625 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.590735063000465743243694305419921875 }, "convai_tts_service_ttfb": { "elapsed_time": 0.117699918992002494633197784423828125 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12463, "price": 0.002118710000000000211184403298148026806302368640899658203125 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 19, "price": 0.000110200000000000008777527316095046217014896683394908905029296875 } } } }, "interrupted": false, "original_message": null, "source_medium": null } ], "metadata": { "start_time_unix_secs": 1770757830, "accepted_time_unix_secs": 1770757830, "call_duration_secs": 39, "cost": 285, "deletion_settings": { "deletion_time_unix_secs": null, "deleted_logs_at_time_unix_secs": null, "deleted_audio_at_time_unix_secs": null, "deleted_transcript_at_time_unix_secs": null, "delete_transcript_and_pii": false, "delete_audio": false }, "feedback": { "type": null, "overall_score": null, "likes": 0, "dislikes": 0, "rating": null, "comment": null }, "authorization_method": "signed_url", "charging": { "dev_discount": false, "is_burst": false, "tier": "creator", "llm_usage": { "irreversible_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 24877, "price": 0.004229090000000000452995418953605621936731040477752685546875 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 29, "price": 0.0001682000000000000226700602734553058326127938926219940185546875 } } } }, "initiated_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 24877, "price": 0.004229090000000000452995418953605621936731040477752685546875 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 29, "price": 0.0001682000000000000226700602734553058326127938926219940185546875 } } } } }, "llm_price": 0.004397290000000000746716022348437036271207034587860107421875, "llm_charge": 20, "call_charge": 265, "free_minutes_consumed": 0, "free_llm_dollars_consumed": 0 }, "phone_call": { "direction": "outbound", "phone_number_id": "phnum_0001kg8hcem1ewj8qsm12v6ytpyf", "agent_number": "+18733963570", "external_number": "2899399288", "type": "sip_trunking", "call_sid": "SCL_nuWLgEBE9WQd" }, "batch_call": { "batch_call_id": "btcal_0801kh4p85jjemm8dbb2y2px3aw6", "batch_call_recipient_id": "rcpt_2701kh4p85jkf3ztqyagzrczjeae" }, "termination_reason": "Client disconnected: 1000", "error": null, "warnings": [], "main_language": "en", "rag_usage": null, "text_only": false, "features_usage": { "language_detection": { "enabled": true, "used": false }, "transfer_to_agent": { "enabled": false, "used": false }, "transfer_to_number": { "enabled": false, "used": false }, "multivoice": { "enabled": false, "used": false }, "dtmf_tones": { "enabled": true, "used": false }, "external_mcp_servers": { "enabled": true, "used": false }, "pii_zrm_workspace": false, "pii_zrm_agent": false, "tool_dynamic_variable_updates": { "enabled": false, "used": false }, "is_livekit": true, "voicemail_detection": { "enabled": true, "used": false }, "workflow": { "enabled": false, "tool_node": { "enabled": false, "used": false }, "standalone_agent_node": { "enabled": false, "used": false }, "phone_number_node": { "enabled": false, "used": false }, "end_node": { "enabled": false, "used": false } }, "agent_testing": { "enabled": true, "tests_ran_after_last_modification": false, "tests_ran_in_last_7_days": false }, "versioning": { "enabled": false, "used": false } }, "eleven_assistant": { "is_eleven_assistant": false }, "initiator_id": null, "conversation_initiation_source": "sip_trunk", "conversation_initiation_source_version": null, "timezone": "America/New_York", "async_metadata": null, "whatsapp": null, "agent_created_from": "ui", "agent_last_updated_from": "ui" }, "analysis": { "evaluation_criteria_results": [], "data_collection_results": { "Not-Renewed-Want-to-Renew": { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact does not express any renewal intent, does not mention forgetting to renew, and does not ask for renewal information. Therefore, the value is set to No." }, "Send-Application-Form": { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the date and time of when a renewal or application email was sent because the conversation does not contain any information about emails being sent." }, "Mini-NPS": { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the overall satisfaction score from the provided conversation, as there is no mention of satisfaction or any related feedback." }, "One-Sentence-not-Renewed": { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain a short refusal explanation when the contact is not interested. The user is providing instructions on how to use the phone system." }, "int_code": { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The final disposition code is assigned only at the end of the call, and there is no conclusion in the provided conversation. Therefore, it is not possible to extract the data." }, "Initial-value": { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the reason why the user became a member of the National Payroll Institute from the provided conversation. The conversation is about connecting the agent to Tri Ly." }, "AST-Reasons-not-to-renew": { "data_collection_id": "AST-Reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about the reason why the user chose not to renew their NPI membership. Therefore, I cannot extract the data and the value is null." }, "AST-other-reasons-not-to-renew": { "data_collection_id": "AST-other-reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the reasons for not renewing an NPI membership. Therefore, it is not possible to extract the requested data." }, "Age-Range": { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript shows a conversation between an agent trying to reach someone named Tri Ly and what appears to be an automated voicemail or phone system. The user responses are automated messages about dialing extensions. There is no discussion about age or any demographic information that would allow extraction of an age range value from the provided enum options ('18-30', '31-45', '46-60', '61+', 'Preferred not to say'). The conversation only contains attempts to connect to a person and automated system responses." }, "bloc_notes": { "data_collection_id": "bloc_notes", "value": null, "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the requested information from the provided conversation. The conversation consists of an agent trying to reach a person named Tri Ly and the user responding with instructions on how to use an extension. There is no information about renewals, emails, or any other interaction that would allow me to create a short note as requested." }, "Other-member-benefit": { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about the user's initial value for becoming a member of the National Payroll Institute. Therefore, it is not possible to extract the requested data." } }, "evaluation_criteria_results_list": [], "data_collection_results_list": [ { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact does not express any renewal intent, does not mention forgetting to renew, and does not ask for renewal information. Therefore, the value is set to No." }, { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the date and time of when a renewal or application email was sent because the conversation does not contain any information about emails being sent." }, { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the overall satisfaction score from the provided conversation, as there is no mention of satisfaction or any related feedback." }, { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain a short refusal explanation when the contact is not interested. The user is providing instructions on how to use the phone system." }, { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The final disposition code is assigned only at the end of the call, and there is no conclusion in the provided conversation. Therefore, it is not possible to extract the data." }, { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the reason why the user became a member of the National Payroll Institute from the provided conversation. The conversation is about connecting the agent to Tri Ly." }, { "data_collection_id": "AST-Reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about the reason why the user chose not to renew their NPI membership. Therefore, I cannot extract the data and the value is null." }, { "data_collection_id": "AST-other-reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the reasons for not renewing an NPI membership. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript shows a conversation between an agent trying to reach someone named Tri Ly and what appears to be an automated voicemail or phone system. The user responses are automated messages about dialing extensions. There is no discussion about age or any demographic information that would allow extraction of an age range value from the provided enum options ('18-30', '31-45', '46-60', '61+', 'Preferred not to say'). The conversation only contains attempts to connect to a person and automated system responses." }, { "data_collection_id": "bloc_notes", "value": null, "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the requested information from the provided conversation. The conversation consists of an agent trying to reach a person named Tri Ly and the user responding with instructions on how to use an extension. There is no information about renewals, emails, or any other interaction that would allow me to create a short note as requested." }, { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about the user's initial value for becoming a member of the National Payroll Institute. Therefore, it is not possible to extract the requested data." } ], "call_successful": "success", "transcript_summary": "The agent is trying to reach Tri Ly, but the user's automated system prompts for an extension. The agent repeats the request to be connected to Tri Ly.\n", "call_summary_title": "Attempt to reach Ly" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "33427", "member_type": "AST", "first_name": "Tri Ly", "bloc_notes_ac": "2026 Feb 09 sent renewal email and contact said goodbye at the end 1", "email": "tri@directobjective.ca", "number_of_passed_courses": "999", "extension": "1234", "system__agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__agent_turns": 3, "system__current_agent_turns": 3, "system__current_subagent_turns": 3, "system__current_agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__conversation_id": "conv_6501kh4p864gfxmt4gg8mbk8a0yx", "system__call_duration_secs": 39, "system__time_utc": "2026-02-10T21:11:09.952518+00:00", "system__time": "Tuesday, 16:11 10 February 2026", "system__timezone": "America/New_York", "system__caller_id": "+18733963570", "system__called_number": "2899399288", "system__call_sid": "SCL_nuWLgEBE9WQd" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2026-02-10 16:15:55 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 25048 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1770758156,v0=49e69d1fee7e5cb44af4f961760ce2df553072d07766e629158a323fd7dad9f6 Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1770758156, "data": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "agent_name": "Ellen (NPI) (LN) (AST) (EN)", "status": "done", "user_id": "2899399288", "branch_id": null, "version_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Tri Ly?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 0, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.121482140000807703472673892974853515625 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Hello, this is an automatic call system that you need to reach someone with your extension phone number. Thank you. Beep.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 3, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.227982163998603937216103076934814453125 } }, "convai_asr_provider": "Original ASR", "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "Sure, could you please tell me the extension number I should dial to reach the right person?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 18, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.264570260000255075283348560333251953125 }, "convai_llm_service_ttfb": { "elapsed_time": 1.17023212300045997835695743560791015625 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.264557432999936281703412532806396484375 }, "convai_tts_service_ttfb": { "elapsed_time": 0.14940391100026317872107028961181640625 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12487, "price": 0.0021227899999999998333077844137051215511746704578399658203125 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 30, "price": 0.000174000000000000001020017403874362571514211595058441162109375 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "...", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 32, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.227982163998603937216103076934814453125 } }, "convai_asr_provider": "Original ASR", "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "I\u2019m still here. Whenever you\u2019re ready, could you let me know if Tri\u202fLy is available...", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 33, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 0.36171609699886175803840160369873046875 }, "convai_llm_service_ttfb": { "elapsed_time": 0.335870504999547847546637058258056640625 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 0.504469060999326757155358791351318359375 }, "convai_tts_service_ttfb": { "elapsed_time": 0.092971908999970764853060245513916015625 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12519, "price": 0.00212823000000000005227374089145087054930627346038818359375 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 42, "price": 0.00024359999999999998516499177814154109000810422003269195556640625 } } } }, "interrupted": true, "original_message": "I\u2019m still here. Whenever you\u2019re ready, could you let me know if Tri\u202fLy is available or if there\u2019s a better time for us to talk?", "source_medium": null } ], "metadata": { "start_time_unix_secs": 1770758110, "accepted_time_unix_secs": 1770758110, "call_duration_secs": 37, "cost": 291, "deletion_settings": { "deletion_time_unix_secs": null, "deleted_logs_at_time_unix_secs": null, "deleted_audio_at_time_unix_secs": null, "deleted_transcript_at_time_unix_secs": null, "delete_transcript_and_pii": false, "delete_audio": false }, "feedback": { "type": null, "overall_score": null, "likes": 0, "dislikes": 0, "rating": null, "comment": null }, "authorization_method": "signed_url", "charging": { "dev_discount": false, "is_burst": false, "tier": "creator", "llm_usage": { "irreversible_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 25006, "price": 0.00425101999999999945190065631095421849749982357025146484375 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 72, "price": 0.00041759999999999995907995486987829281133599579334259033203125 } } } }, "initiated_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 49922, "price": 0.008486739999999999561897112698716227896511554718017578125 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 140, "price": 0.000811999999999999896339863969529915266321040689945220947265625 } } } } }, "llm_price": 0.0092987399999999997834976284138974733650684356689453125, "llm_charge": 43, "call_charge": 248, "free_minutes_consumed": 0, "free_llm_dollars_consumed": 0 }, "phone_call": { "direction": "outbound", "phone_number_id": "phnum_0001kg8hcem1ewj8qsm12v6ytpyf", "agent_number": "+18733963570", "external_number": "2899399288", "type": "sip_trunking", "call_sid": "SCL_xFuY8kqiVUuY" }, "batch_call": { "batch_call_id": "btcal_5701kh4pgng9ekasv0cv2pmktfrj", "batch_call_recipient_id": "rcpt_0401kh4pgngafe7r7fva1aefjc74" }, "termination_reason": "Client disconnected: 1000", "error": null, "warnings": [], "main_language": "en", "rag_usage": null, "text_only": false, "features_usage": { "language_detection": { "enabled": true, "used": false }, "transfer_to_agent": { "enabled": false, "used": false }, "transfer_to_number": { "enabled": false, "used": false }, "multivoice": { "enabled": false, "used": false }, "dtmf_tones": { "enabled": true, "used": false }, "external_mcp_servers": { "enabled": true, "used": false }, "pii_zrm_workspace": false, "pii_zrm_agent": false, "tool_dynamic_variable_updates": { "enabled": false, "used": false }, "is_livekit": true, "voicemail_detection": { "enabled": true, "used": false }, "workflow": { "enabled": false, "tool_node": { "enabled": false, "used": false }, "standalone_agent_node": { "enabled": false, "used": false }, "phone_number_node": { "enabled": false, "used": false }, "end_node": { "enabled": false, "used": false } }, "agent_testing": { "enabled": true, "tests_ran_after_last_modification": false, "tests_ran_in_last_7_days": false }, "versioning": { "enabled": false, "used": false } }, "eleven_assistant": { "is_eleven_assistant": false }, "initiator_id": null, "conversation_initiation_source": "sip_trunk", "conversation_initiation_source_version": null, "timezone": "America/New_York", "async_metadata": null, "whatsapp": null, "agent_created_from": "ui", "agent_last_updated_from": "ui" }, "analysis": { "evaluation_criteria_results": [], "data_collection_results": { "Not-Renewed-Want-to-Renew": { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact did not express any renewal intent, forgot to renew, or ask for renewal information. Therefore, the value is No." }, "Send-Application-Form": { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the date and time of when any renewal or application email is sent, as there is no mention of such an email in the conversation." }, "Mini-NPS": { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the overall satisfaction score from the conversation, as there is no explicit mention of a satisfaction score or any related feedback within the provided transcript. The conversation focuses on connecting with a person via an extension number." }, "One-Sentence-not-Renewed": { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicates that the call is an automatic system and provides instructions to reach someone with an extension number. This suggests the contact is not interested in speaking with the agent, but there is no explicit refusal explanation. Therefore, I cannot extract a short refusal explanation." }, "int_code": { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation ended abruptly and the agent was unable to determine the final disposition of the call. Therefore, it is not possible to assign a final disposition code." }, "Initial-value": { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the reason the user became a member of the National Payroll Institute from the provided conversation. The conversation is about an automated phone system and reaching a specific person." }, "AST-Reasons-not-to-renew": { "data_collection_id": "AST-Reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the reason why the user chose not to renew their NPI membership. Therefore, it is not possible to extract the data and the value is null." }, "AST-other-reasons-not-to-renew": { "data_collection_id": "AST-other-reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the reasons for not renewing an NPI membership. Therefore, it is not possible to extract the requested data." }, "Age-Range": { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the age group of the user or the person the agent is trying to reach. Therefore, it is not possible to extract the data." }, "bloc_notes": { "data_collection_id": "bloc_notes", "value": null, "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information that can be extracted into the format of 'Year month day - short note'. Therefore, the value is null." }, "Other-member-benefit": { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the user's initial value that drove them to become a member of the National Payroll Institute. Therefore, it is not possible to extract the requested data." } }, "evaluation_criteria_results_list": [], "data_collection_results_list": [ { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact did not express any renewal intent, forgot to renew, or ask for renewal information. Therefore, the value is No." }, { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the date and time of when any renewal or application email is sent, as there is no mention of such an email in the conversation." }, { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the overall satisfaction score from the conversation, as there is no explicit mention of a satisfaction score or any related feedback within the provided transcript. The conversation focuses on connecting with a person via an extension number." }, { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user indicates that the call is an automatic system and provides instructions to reach someone with an extension number. This suggests the contact is not interested in speaking with the agent, but there is no explicit refusal explanation. Therefore, I cannot extract a short refusal explanation." }, { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation ended abruptly and the agent was unable to determine the final disposition of the call. Therefore, it is not possible to assign a final disposition code." }, { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the reason the user became a member of the National Payroll Institute from the provided conversation. The conversation is about an automated phone system and reaching a specific person." }, { "data_collection_id": "AST-Reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the reason why the user chose not to renew their NPI membership. Therefore, it is not possible to extract the data and the value is null." }, { "data_collection_id": "AST-other-reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the reasons for not renewing an NPI membership. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the age group of the user or the person the agent is trying to reach. Therefore, it is not possible to extract the data." }, { "data_collection_id": "bloc_notes", "value": null, "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information that can be extracted into the format of 'Year month day - short note'. Therefore, the value is null." }, { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the user's initial value that drove them to become a member of the National Payroll Institute. Therefore, it is not possible to extract the requested data." } ], "call_successful": "success", "transcript_summary": "The conversation involves an AI agent attempting to reach Tri Ly through an automated call system. The agent initially asks to speak with Tri Ly, but is met with an automated response instructing to use an extension number. The agent then requests the correct extension number to reach the intended person. After a pause, the agent reiterates their presence and inquires about Tri Ly's availability. The interaction highlights the challenges of navigating automated phone systems and the persistence of the AI agent in trying to establish contact with the desired individual.", "call_summary_title": "Automated call system interaction" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "33427", "member_type": "AST", "first_name": "Tri Ly", "bloc_notes_ac": "2026 Feb 09 sent renewal email and contact said goodbye at the end 1", "email": "tri@directobjective.ca", "number_of_passed_courses": "999", "extension": "1234", "system__agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__agent_turns": 3, "system__current_agent_turns": 3, "system__current_subagent_turns": 3, "system__current_agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__conversation_id": "conv_7001kh4pgnxven8sdn2spr4gb5r5", "system__call_duration_secs": 37, "system__time_utc": "2026-02-10T21:15:47.633643+00:00", "system__time": "Tuesday, 16:15 10 February 2026", "system__timezone": "America/New_York", "system__caller_id": "+18733963570", "system__called_number": "2899399288", "system__call_sid": "SCL_xFuY8kqiVUuY" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2026-02-10 16:27:25 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 26196 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1770758846,v0=528506f899972f38d447a30c88c6a927973b5ebafdcc71cc15cc4eee7d1c3ee2 Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1770758846, "data": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "agent_name": "Ellen (NPI) (LN) (AST) (EN)", "status": "done", "user_id": "2899399288", "branch_id": null, "version_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Tri Ly?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 0, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.125719346004188992083072662353515625 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Hi, this is Trulie. I'd like to make a system. If you want to reach the contact, please enter your extension. Thank you.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 2, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.222056509010144509375095367431640625 } }, "convai_asr_provider": "Original ASR", "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "I understand. Could you please transfer me to Tri\u202fLy?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 15, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 3.492013947994564659893512725830078125 }, "convai_llm_service_ttfb": { "elapsed_time": 3.476603531002183444797992706298828125 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 3.54022006900049746036529541015625 }, "convai_tts_service_ttfb": { "elapsed_time": 0.10834657200030051171779632568359375 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12721, "price": 0.0021625700000000003773992229838540879427455365657806396484375 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 17, "price": 9.8599999999999997867504430981711038839421235024929046630859375e-5 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "...", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 27, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.222056509010144509375095367431640625 } }, "convai_asr_provider": "Original ASR", "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "I\u2019m still here\u2014could you let me know if you\u2019re able to connect me with Tri\u202fLy?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 28, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 0.59612681900034658610820770263671875 }, "convai_llm_service_ttfb": { "elapsed_time": 0.458670795997022651135921478271484375 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 0.59611138500622473657131195068359375 }, "convai_tts_service_ttfb": { "elapsed_time": 0.144630568000138737261295318603515625 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12740, "price": 0.0021658000000000002770172979893459341838024556636810302734375 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 26, "price": 0.0001507999999999999791999716336476922151632606983184814453125 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "If you have extension, please enter now.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 35, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.239525875993422232568264007568359375 } }, "convai_asr_provider": "Original ASR", "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "Could you let me know the extension digits you\u2019d like me to dial?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 41, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 1.413182403004611842334270477294921875 }, "convai_llm_service_ttfb": { "elapsed_time": 1.339082698003039695322513580322265625 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.413162135009770281612873077392578125 }, "convai_tts_service_ttfb": { "elapsed_time": 0.139688926996313966810703277587890625 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12779, "price": 0.002172430000000000367699204417704095249064266681671142578125 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 21, "price": 0.000121799999999999992582495889070770545004052110016345977783203125 } } } }, "interrupted": false, "original_message": null, "source_medium": null } ], "metadata": { "start_time_unix_secs": 1770758791, "accepted_time_unix_secs": 1770758791, "call_duration_secs": 47, "cost": 351, "deletion_settings": { "deletion_time_unix_secs": null, "deleted_logs_at_time_unix_secs": null, "deleted_audio_at_time_unix_secs": null, "deleted_transcript_at_time_unix_secs": null, "delete_transcript_and_pii": false, "delete_audio": false }, "feedback": { "type": null, "overall_score": null, "likes": 0, "dislikes": 0, "rating": null, "comment": null }, "authorization_method": "signed_url", "charging": { "dev_discount": false, "is_burst": false, "tier": "creator", "llm_usage": { "irreversible_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 38240, "price": 0.0065008000000000010221157253909041173756122589111328125 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 64, "price": 0.0003711999999999999696499719537001737990067340433597564697265625 } } } }, "initiated_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 38240, "price": 0.0065008000000000010221157253909041173756122589111328125 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 64, "price": 0.0003711999999999999696499719537001737990067340433597564697265625 } } } } }, "llm_price": 0.00687200000000000137123645771453084307722747325897216796875, "llm_charge": 32, "call_charge": 319, "free_minutes_consumed": 0, "free_llm_dollars_consumed": 0 }, "phone_call": { "direction": "outbound", "phone_number_id": "phnum_0001kg8hcem1ewj8qsm12v6ytpyf", "agent_number": "+18733963570", "external_number": "2899399288", "type": "sip_trunking", "call_sid": "SCL_6EFtEweThwvH" }, "batch_call": { "batch_call_id": "btcal_8801kh4q5h5ger6s0mnht1vmf2bn", "batch_call_recipient_id": "rcpt_6901kh4q5h5he8atp4mm8vbrkv5v" }, "termination_reason": "Client disconnected: 1000", "error": null, "warnings": [], "main_language": "en", "rag_usage": null, "text_only": false, "features_usage": { "language_detection": { "enabled": true, "used": false }, "transfer_to_agent": { "enabled": false, "used": false }, "transfer_to_number": { "enabled": false, "used": false }, "multivoice": { "enabled": false, "used": false }, "dtmf_tones": { "enabled": true, "used": false }, "external_mcp_servers": { "enabled": true, "used": false }, "pii_zrm_workspace": false, "pii_zrm_agent": false, "tool_dynamic_variable_updates": { "enabled": false, "used": false }, "is_livekit": true, "voicemail_detection": { "enabled": true, "used": false }, "workflow": { "enabled": false, "tool_node": { "enabled": false, "used": false }, "standalone_agent_node": { "enabled": false, "used": false }, "phone_number_node": { "enabled": false, "used": false }, "end_node": { "enabled": false, "used": false } }, "agent_testing": { "enabled": true, "tests_ran_after_last_modification": false, "tests_ran_in_last_7_days": false }, "versioning": { "enabled": false, "used": false } }, "eleven_assistant": { "is_eleven_assistant": false }, "initiator_id": null, "conversation_initiation_source": "sip_trunk", "conversation_initiation_source_version": null, "timezone": "America/New_York", "async_metadata": null, "whatsapp": null, "agent_created_from": "ui", "agent_last_updated_from": "ui" }, "analysis": { "evaluation_criteria_results": [], "data_collection_results": { "Not-Renewed-Want-to-Renew": { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "There is no mention of renewal or any intent to renew in this conversation. The conversation appears to be about an agent trying to reach Tri Ly and encountering an automated system. The contact (Trulie) does not express any desire to renew, does not mention forgetting to renew, and does not ask for renewal information. Therefore, based on the rule provided, the value is set to 'No' as no renewal intent is expressed." }, "Send-Application-Form": { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the date and time of when a renewal or application email is sent because there is no mention of any email being sent in the conversation." }, "Mini-NPS": { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "There is no information about overall satisfaction score in the conversation. Therefore, I cannot extract the data." }, "One-Sentence-not-Renewed": { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user is asking for an extension to be entered, which indicates they are not interested in speaking with the agent. However, there is no explicit refusal explanation provided. Therefore, I cannot extract the requested data." }, "int_code": { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not provide a final disposition code. The call ended with the agent asking for the extension number, and the user prompting to enter the extension number. Therefore, I cannot extract the final disposition code." }, "Initial-value": { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user is asked about the reason for joining the National Payroll Institute, but the conversation is about connecting to an extension. Therefore, I cannot extract the requested information." }, "AST-Reasons-not-to-renew": { "data_collection_id": "AST-Reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about why the user chose not to renew their NPI membership. Therefore, I cannot extract the data and must return null." }, "AST-other-reasons-not-to-renew": { "data_collection_id": "AST-other-reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the user choosing not to renew their NPI membership, nor does it provide any reasons for such a decision. Therefore, it is not possible to extract the requested data." }, "Age-Range": { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the age range from the conversation as it is not mentioned in the transcript." }, "bloc_notes": { "data_collection_id": "bloc_notes", "value": null, "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the short note about the interaction between the agent and the contact from the conversation." }, "Other-member-benefit": { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the user's initial value that drove them to become a member of the National Payroll Institute. Therefore, it is not possible to extract the requested data." } }, "evaluation_criteria_results_list": [], "data_collection_results_list": [ { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "There is no mention of renewal or any intent to renew in this conversation. The conversation appears to be about an agent trying to reach Tri Ly and encountering an automated system. The contact (Trulie) does not express any desire to renew, does not mention forgetting to renew, and does not ask for renewal information. Therefore, based on the rule provided, the value is set to 'No' as no renewal intent is expressed." }, { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the date and time of when a renewal or application email is sent because there is no mention of any email being sent in the conversation." }, { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "There is no information about overall satisfaction score in the conversation. Therefore, I cannot extract the data." }, { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user is asking for an extension to be entered, which indicates they are not interested in speaking with the agent. However, there is no explicit refusal explanation provided. Therefore, I cannot extract the requested data." }, { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not provide a final disposition code. The call ended with the agent asking for the extension number, and the user prompting to enter the extension number. Therefore, I cannot extract the final disposition code." }, { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user is asked about the reason for joining the National Payroll Institute, but the conversation is about connecting to an extension. Therefore, I cannot extract the requested information." }, { "data_collection_id": "AST-Reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain information about why the user chose not to renew their NPI membership. Therefore, I cannot extract the data and must return null." }, { "data_collection_id": "AST-other-reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the user choosing not to renew their NPI membership, nor does it provide any reasons for such a decision. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the age range from the conversation as it is not mentioned in the transcript." }, { "data_collection_id": "bloc_notes", "value": null, "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the short note about the interaction between the agent and the contact from the conversation." }, { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain any information about the user's initial value that drove them to become a member of the National Payroll Institute. Therefore, it is not possible to extract the requested data." } ], "call_successful": "success", "transcript_summary": "The agent is trying to reach Tri Ly and is prompted by an automated system to enter an extension. The agent asks for the extension digits.\n", "call_summary_title": "Transfer to Tri Ly" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "33427", "member_type": "AST", "first_name": "Tri Ly", "bloc_notes_ac": "2026 Feb 09 sent renewal email and contact said goodbye at the end 1", "email": "tri@directobjective.ca", "number_of_passed_courses": "999", "extension": "1234", "system__agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__agent_turns": 4, "system__current_agent_turns": 4, "system__current_subagent_turns": 4, "system__current_agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__conversation_id": "conv_0601kh4q5hkhe06sc1v068tew1s5", "system__call_duration_secs": 47, "system__time_utc": "2026-02-10T21:27:18.871956+00:00", "system__time": "Tuesday, 16:27 10 February 2026", "system__timezone": "America/New_York", "system__caller_id": "+18733963570", "system__called_number": "2899399288", "system__call_sid": "SCL_6EFtEweThwvH" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2026-02-10 16:34:50 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 50198 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1770759290,v0=839eabeb335d7b76e2ea4f64c025c0b02d1eff2cf95af7a74fa1f07a3f2f4862 Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1770759290, "data": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "agent_name": "Ellen (NPI) (LN) (AST) (EN)", "status": "done", "user_id": "2899399288", "branch_id": null, "version_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Tri Ly?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 0, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.128204348000508616678416728973388671875 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "It's me.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 2, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.21917103099985979497432708740234375 } }, "convai_asr_provider": "Original ASR", "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "Hello Tri\u202fLy. My name is Ellen, and I\u2019m calling on behalf of the National Payroll Institute, NPI. We noticed that your Associate membership recently lapsed, and we\u2019d like to ask a few questions about your membership experience, if that\u2019s okay.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 4, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 0.83207144300104118883609771728515625 }, "convai_llm_service_ttfb": { "elapsed_time": 0.805942982000487972982227802276611328125 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 1.094110019001163891516625881195068359375 }, "convai_tts_service_ttfb": { "elapsed_time": 0.105743456000709556974470615386962890625 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12684, "price": 0.0021562800000000000022470914018413168378174304962158203125 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 81, "price": 0.00046980000000000003528011216502591196331195533275604248046875 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Yes.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 18, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.27315153499876032583415508270263671875 } }, "convai_asr_provider": "Original ASR", "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining a payroll...", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 25, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttf_sentence": { "elapsed_time": 4.258217870999942533671855926513671875 }, "convai_llm_service_ttfb": { "elapsed_time": 4.164786084000297705642879009246826171875 }, "convai_llm_service_tt_last_sentence": { "elapsed_time": 4.63837954900009208358824253082275390625 }, "convai_tts_service_ttfb": { "elapsed_time": 0.152146495000124559737741947174072265625 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12766, "price": 0.0021702200000000000483513229454501924919895827770233154296875 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 145, "price": 0.00084099999999999995071997549445086406194604933261871337890625 } } } }, "interrupted": true, "original_message": "What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining a payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?", "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "So it is one...", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 38, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.3086877940004342235624790191650390625 } }, "convai_asr_provider": "Original ASR", "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "Now, could you tell me the main reason you decided not to renew your membership? Here are the choices: \n\n1. You are no longer working in payroll. \n2. 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false, "original_message": null, "source_medium": null } ], "metadata": { "start_time_unix_secs": 1770759116, "accepted_time_unix_secs": 1770759117, "call_duration_secs": 159, "cost": 1178, "deletion_settings": { "deletion_time_unix_secs": null, "deleted_logs_at_time_unix_secs": null, "deleted_audio_at_time_unix_secs": null, "deleted_transcript_at_time_unix_secs": null, "delete_transcript_and_pii": false, "delete_audio": false }, "feedback": { "type": null, "overall_score": null, "likes": 0, "dislikes": 0, "rating": null, "comment": null }, "authorization_method": "signed_url", "charging": { "dev_discount": false, "is_burst": false, "tier": "creator", "llm_usage": { "irreversible_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 130135, "price": 0.0221229500000000023351987010755692608654499053955078125 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 719, "price": 0.004170199999999999775079917441189536475576460361480712890625 } } } }, "initiated_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 130135, "price": 0.0221229500000000058046456530291834496892988681793212890625 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 719, "price": 0.004170199999999999775079917441189536475576460361480712890625 } } } } }, "llm_price": 0.0262931500000000047123638324819694389589130878448486328125, "llm_charge": 120, "call_charge": 1058, "free_minutes_consumed": 0, "free_llm_dollars_consumed": 0 }, "phone_call": { "direction": "outbound", "phone_number_id": "phnum_0001kg8hcem1ewj8qsm12v6ytpyf", "agent_number": "+18733963570", "external_number": "2899399288", "type": "sip_trunking", "call_sid": "SCL_iSZrMey3AQv7" }, "batch_call": { "batch_call_id": "btcal_6501kh4qfgpafav991gbxh7w6ps8", "batch_call_recipient_id": "rcpt_5101kh4qfgpbeyas3jj1e3e36kzx" }, "termination_reason": "end_call tool was called.", "error": null, "warnings": [], "main_language": "en", "rag_usage": null, "text_only": false, "features_usage": { "language_detection": { "enabled": true, "used": false }, "transfer_to_agent": { "enabled": false, "used": false }, "transfer_to_number": { "enabled": false, "used": false }, "multivoice": { "enabled": false, "used": false }, "dtmf_tones": { "enabled": true, "used": false }, "external_mcp_servers": { "enabled": true, "used": false }, "pii_zrm_workspace": false, "pii_zrm_agent": false, "tool_dynamic_variable_updates": { "enabled": false, "used": false }, "is_livekit": true, "voicemail_detection": { "enabled": true, "used": false }, "workflow": { "enabled": false, "tool_node": { "enabled": false, "used": false }, "standalone_agent_node": { "enabled": false, "used": false }, "phone_number_node": { "enabled": false, "used": false }, "end_node": { "enabled": false, "used": false } }, "agent_testing": { "enabled": true, "tests_ran_after_last_modification": false, "tests_ran_in_last_7_days": false }, "versioning": { "enabled": false, "used": false } }, "eleven_assistant": { "is_eleven_assistant": false }, "initiator_id": null, "conversation_initiation_source": "sip_trunk", "conversation_initiation_source_version": null, "timezone": "America/New_York", "async_metadata": null, "whatsapp": null, "agent_created_from": "ui", "agent_last_updated_from": "ui" }, "analysis": { "evaluation_criteria_results": [], "data_collection_results": { "Not-Renewed-Want-to-Renew": { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "Yes", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact explicitly states \"Actually I want to renew\" at 2026-02-10T16:33:04-05:00 and \"Yeah, I already said that I want to renew\" at 2026-02-10T16:34:26-05:00. This indicates a clear intent to renew." }, "Send-Application-Form": { "data_collection_id": "Send-Application-Form", "value": "2026-02-10 16:33", "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The requested DateTime value can be extracted from the transcript. At 2026-02-10T16:33:19-05:00, there is a tool call to send_application_form with the parameter 'value' set to '2026-02-10 16:33'. This matches the required format (yyyy-mm-dd hh:mm) and corresponds to the time when a renewal application email was sent, as confirmed by the agent's statement: 'Great, I've just sent the renewal application to tri at directobjective dot C A.' The time zone is correct as America/Toronto, which is in the Eastern Time Zone (ET) used in the transcript (-05:00)." }, "Mini-NPS": { "data_collection_id": "Mini-NPS", "value": 5, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly states their satisfaction score as \"5\" when asked \"On a scale of one to five, with five being very satisfied and one being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\". This aligns with the schema's requirement for an integer value between 1 and 5 representing overall satisfaction." }, "One-Sentence-not-Renewed": { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain a short refusal explanation when the contact is not interested. The user expressed interest in renewing their membership." }, "int_code": { "data_collection_id": "int_code", "value": "02", "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user agreed to renew their membership and completed the survey. According to the instructions, a final disposition code must be assigned at the end of the call. However, the conversation does not explicitly state which final disposition code should be assigned. Based on the conversation, the closest code would be '02 :\tSurvey completed with renewal'." }, "Initial-value": { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The agent asks \"What was the initial value that drove you to become a member of the National Payroll Institute?\" and provides a list of options. However, the user does not answer this question before the agent moves on to a different question. Therefore, it is not possible to extract the data." }, "AST-Reasons-not-to-renew": { "data_collection_id": "AST-Reasons-not-to-renew", "value": "Want-to-Renew", "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated \"Actually I want to renew, I just don't have time.\". This corresponds to the option \"Want-to-Renew\" in the enum." }, "AST-other-reasons-not-to-renew": { "data_collection_id": "AST-other-reasons-not-to-renew", "value": "Other", "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they want to renew but don't have time. This is considered as 'Other' reason for not renewing the membership." }, "Age-Range": { "data_collection_id": "Age-Range", "value": "31-45", "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user states their age as 32 at 2026-02-10T16:34:08-05:00, which falls into the 31-45 age range." }, "bloc_notes": { "data_collection_id": "bloc_notes", "value": "2026 Feb 10 contact want to renew and sent the email1", "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user wants to renew their membership and received the email. The agent also recorded the time of the interaction. Therefore, I can extract the short note of the interaction." }, "Other-member-benefit": { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was not asked for other reasons for becoming a member of the National Payroll Institute. Therefore, the value is null." } }, "evaluation_criteria_results_list": [], "data_collection_results_list": [ { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "Yes", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact explicitly states \"Actually I want to renew\" at 2026-02-10T16:33:04-05:00 and \"Yeah, I already said that I want to renew\" at 2026-02-10T16:34:26-05:00. This indicates a clear intent to renew." }, { "data_collection_id": "Send-Application-Form", "value": "2026-02-10 16:33", "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The requested DateTime value can be extracted from the transcript. At 2026-02-10T16:33:19-05:00, there is a tool call to send_application_form with the parameter 'value' set to '2026-02-10 16:33'. This matches the required format (yyyy-mm-dd hh:mm) and corresponds to the time when a renewal application email was sent, as confirmed by the agent's statement: 'Great, I've just sent the renewal application to tri at directobjective dot C A.' The time zone is correct as America/Toronto, which is in the Eastern Time Zone (ET) used in the transcript (-05:00)." }, { "data_collection_id": "Mini-NPS", "value": 5, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user explicitly states their satisfaction score as \"5\" when asked \"On a scale of one to five, with five being very satisfied and one being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\". This aligns with the schema's requirement for an integer value between 1 and 5 representing overall satisfaction." }, { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation does not contain a short refusal explanation when the contact is not interested. The user expressed interest in renewing their membership." }, { "data_collection_id": "int_code", "value": "02", "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user agreed to renew their membership and completed the survey. According to the instructions, a final disposition code must be assigned at the end of the call. However, the conversation does not explicitly state which final disposition code should be assigned. Based on the conversation, the closest code would be '02 :\tSurvey completed with renewal'." }, { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The agent asks \"What was the initial value that drove you to become a member of the National Payroll Institute?\" and provides a list of options. However, the user does not answer this question before the agent moves on to a different question. Therefore, it is not possible to extract the data." }, { "data_collection_id": "AST-Reasons-not-to-renew", "value": "Want-to-Renew", "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated \"Actually I want to renew, I just don't have time.\". This corresponds to the option \"Want-to-Renew\" in the enum." }, { "data_collection_id": "AST-other-reasons-not-to-renew", "value": "Other", "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user stated that they want to renew but don't have time. This is considered as 'Other' reason for not renewing the membership." }, { "data_collection_id": "Age-Range", "value": "31-45", "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user states their age as 32 at 2026-02-10T16:34:08-05:00, which falls into the 31-45 age range." }, { "data_collection_id": "bloc_notes", "value": "2026 Feb 10 contact want to renew and sent the email1", "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user wants to renew their membership and received the email. The agent also recorded the time of the interaction. Therefore, I can extract the short note of the interaction." }, { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The user was not asked for other reasons for becoming a member of the National Payroll Institute. Therefore, the value is null." } ], "call_successful": "success", "transcript_summary": "The conversation involves a call from Ellen, representing the National Payroll Institute (NPI), to Tri Ly regarding a lapsed Associate membership. Tri Ly initially expressed interest in renewing but cited lack of time as the reason for not doing so earlier. The agent sent a renewal application to Tri's email, which was confirmed as received.\n\nDuring the call, Tri indicated that receiving help with complex payroll compliance issues was the initial value that drove their membership. Tri expressed high satisfaction with the NPI membership, rating it 5 out of 5. For statistical purposes, Tri's age range was recorded as 31 to 45.\n\nThe agent confirmed Tri's willingness to renew the membership, which Tri had already expressed earlier in the conversation. The call concluded with the agent thanking Tri for their time and expressing hope for future interactions.\n\nOverall, the conversation was successful in re-engaging a lapsed member and facilitating the renewal process.", "call_summary_title": "NPI Membership Renewal Survey" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "33427", "member_type": "AST", "first_name": "Tri Ly", "bloc_notes_ac": "2026 Feb 09 sent renewal email and contact said goodbye at the end 1", "email": "tri@directobjective.ca", "number_of_passed_courses": "999", "extension": "1234", "system__agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__agent_turns": 9, "system__current_agent_turns": 9, "system__current_subagent_turns": 9, "system__current_agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__conversation_id": "conv_9401kh4qfh6aejh9z4fwh5hzaczp", "system__call_duration_secs": 158, "system__time_utc": "2026-02-10T21:34:35.507626+00:00", "system__time": "Tuesday, 16:34 10 February 2026", "system__timezone": "America/New_York", "system__caller_id": "+18733963570", "system__called_number": "2899399288", "system__call_sid": "SCL_iSZrMey3AQv7" } } } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 Time: 2026-02-10 16:42:04 🌐 IP: 34.59.11.47 ---------------------------------------- HEADERS: Content-Type: application/json Content-Length: 25896 Accept-Encoding: gzip, deflate, br Accept: */* User-Agent: ElevenLabs/1.0 Elevenlabs-Signature: t=1770759724,v0=a848f7f49d28423918e770f803a0aeb80d17c7de6645cbf65112746fcabc9aec Host: bk.directobjective.com ---------------------------------------- PAYLOAD: { "type": "post_call_transcription", "event_timestamp": 1770759724, "data": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "agent_name": "Ellen (NPI) (LN) (AST) (EN)", "status": "done", "user_id": "2899399288", "branch_id": null, "version_id": null, "transcript": [ { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": "Hello, may I speak with Tri Ly?", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 0, "conversation_turn_metrics": { "metrics": { "convai_tts_service_ttfb": { "elapsed_time": 0.21349107200012440443970263004302978515625 } }, "convai_asr_provider": null, "convai_tts_model": "eleven_flash_v2" }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 1, "conversation_turn_metrics": { "metrics": { "convai_asr_trailing_service_latency": { "elapsed_time": 0.31440961900034380960278213024139404296875 } }, "convai_asr_provider": "Original ASR", "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": "audio" }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": null, "multivoice_message": null, "tool_calls": [ { "type": "system", "request_id": "fc_9ecb6be6bc8443ea9384dc442be21082", "tool_name": "voicemail_detection", "params_as_json": "{\n \"reason\": \"voicemail instruction detected: 'The person you're trying to reach is not available. At the tone, please record your message.'\"\n}", "tool_has_been_called": true, "tool_details": null } ], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 12, "conversation_turn_metrics": { "metrics": { "convai_llm_service_ttfb": { "elapsed_time": 1.61455035900007715099491178989410400390625 }, "convai_llm_tool_request_generation_latency": { "elapsed_time": 1.64691164900023068184964358806610107421875 } }, "convai_asr_provider": null, "convai_tts_model": null }, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "agent", "agent_metadata": { "agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "branch_id": null, "workflow_node_id": null }, "message": null, "multivoice_message": null, "tool_calls": [], "tool_results": [ { "request_id": "fc_9ecb6be6bc8443ea9384dc442be21082", "tool_name": "voicemail_detection", "result_value": "{\"result_type\":\"voicemail_detection_success\",\"status\":\"success\",\"voicemail_message\":\"\",\"reason\":\"voicemail instruction detected: 'The person you're trying to reach is not available. At the tone, please record your message.'\"}", "is_error": false, "tool_has_been_called": true, "tool_latency_secs": 0.00050867900017692591063678264617919921875, "error_type": "", "raw_error_message": "", "dynamic_variable_updates": [], "type": "system", "result": { "result_type": "voicemail_detection_success", "status": "success", "voicemail_message": "", "reason": "voicemail instruction detected: 'The person you're trying to reach is not available. At the tone, please record your message.'" } } ], "feedback": null, "llm_override": null, "time_in_call_secs": 12, "conversation_turn_metrics": null, "rag_retrieval_info": null, "llm_usage": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12743, "price": 0.0021663099999999998503119602588640191243030130863189697265625 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 54, "price": 0.0003131999999999999693099661524087196085019968450069427490234375 } } } }, "interrupted": false, "original_message": null, "source_medium": null }, { "role": "user", "agent_metadata": null, "message": "Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.", "multivoice_message": null, "tool_calls": [], "tool_results": [], "feedback": null, "llm_override": null, "time_in_call_secs": 10, "conversation_turn_metrics": null, "rag_retrieval_info": null, "llm_usage": null, "interrupted": false, "original_message": null, "source_medium": null } ], "metadata": { "start_time_unix_secs": 1770759705, "accepted_time_unix_secs": 1770759705, "call_duration_secs": 12, "cost": 95, "deletion_settings": { "deletion_time_unix_secs": null, "deleted_logs_at_time_unix_secs": null, "deleted_audio_at_time_unix_secs": null, "deleted_transcript_at_time_unix_secs": null, "delete_transcript_and_pii": false, "delete_audio": false }, "feedback": { "type": null, "overall_score": null, "likes": 0, "dislikes": 0, "rating": null, "comment": null }, "authorization_method": "signed_url", "charging": { "dev_discount": false, "is_burst": false, "tier": "creator", "llm_usage": { "irreversible_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12743, "price": 0.0021663099999999998503119602588640191243030130863189697265625 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 54, "price": 0.0003131999999999999693099661524087196085019968450069427490234375 } } } }, "initiated_generation": { "model_usage": { "gpt-oss-120b": { "input": { "tokens": 12743, "price": 0.0021663099999999998503119602588640191243030130863189697265625 }, "input_cache_read": { "tokens": 0, "price": 0 }, "input_cache_write": { "tokens": 0, "price": 0 }, "output_total": { "tokens": 54, "price": 0.0003131999999999999693099661524087196085019968450069427490234375 } } } } }, "llm_price": 0.002479509999999999873832035035547960433177649974822998046875, "llm_charge": 11, "call_charge": 84, "free_minutes_consumed": 0, "free_llm_dollars_consumed": 0 }, "phone_call": { "direction": "outbound", "phone_number_id": "phnum_0001kg8hcem1ewj8qsm12v6ytpyf", "agent_number": "+18733963570", "external_number": "2899399288", "type": "sip_trunking", "call_sid": "SCL_BSYSvJ6wVDcF" }, "batch_call": { "batch_call_id": "btcal_4001kh4r0zzkfpxadv40kdbsysyc", "batch_call_recipient_id": "rcpt_8801kh4r0zzmfayb54y9swtaczfp" }, "termination_reason": "voicemail_detection tool was called.", "error": null, "warnings": [], "main_language": "en", "rag_usage": null, "text_only": false, "features_usage": { "language_detection": { "enabled": true, "used": false }, "transfer_to_agent": { "enabled": false, "used": false }, "transfer_to_number": { "enabled": false, "used": false }, "multivoice": { "enabled": false, "used": false }, "dtmf_tones": { "enabled": true, "used": false }, "external_mcp_servers": { "enabled": true, "used": false }, "pii_zrm_workspace": false, "pii_zrm_agent": false, "tool_dynamic_variable_updates": { "enabled": false, "used": false }, "is_livekit": true, "voicemail_detection": { "enabled": true, "used": true }, "workflow": { "enabled": false, "tool_node": { "enabled": false, "used": false }, "standalone_agent_node": { "enabled": false, "used": false }, "phone_number_node": { "enabled": false, "used": false }, "end_node": { "enabled": false, "used": false } }, "agent_testing": { "enabled": true, "tests_ran_after_last_modification": false, "tests_ran_in_last_7_days": false }, "versioning": { "enabled": false, "used": false } }, "eleven_assistant": { "is_eleven_assistant": false }, "initiator_id": null, "conversation_initiation_source": "sip_trunk", "conversation_initiation_source_version": null, "timezone": "America/New_York", "async_metadata": null, "whatsapp": null, "agent_created_from": "ui", "agent_last_updated_from": "ui" }, "analysis": { "evaluation_criteria_results": [], "data_collection_results": { "Not-Renewed-Want-to-Renew": { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact went to voicemail and did not express any renewal intent. Therefore, the value is \"No\"." }, "Send-Application-Form": { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I cannot extract the date and time of any renewal or application email being sent from the conversation. Therefore, the value is null." }, "Mini-NPS": { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the overall satisfaction score from the provided conversation. The conversation is about a voicemail detection and does not contain any information about satisfaction scores." }, "One-Sentence-not-Renewed": { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation transcript does not contain any explicit refusal or explanation for a lack of interest. The user's message indicates that the call was forwarded to voicemail, but this does not imply a refusal or disinterest. Therefore, it is not possible to extract the requested data." }, "int_code": { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation indicates that the call was forwarded to voicemail. According to the description, the final disposition code should be assigned at the end of the call. However, there is no explicit final disposition code mentioned in the conversation. Based on the options provided, '06 : Voice mail' could be a possible value, but without explicit confirmation, I cannot definitively assign a code. Therefore, I will return null." }, "Initial-value": { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is a voicemail message, and there is no information about the user's initial value that drove them to become a member of the National Payroll Institute. Therefore, I cannot extract the requested data." }, "AST-Reasons-not-to-renew": { "data_collection_id": "AST-Reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is a voicemail message, and the reason for not renewing the NPI membership is not mentioned. Therefore, I cannot extract the data." }, "AST-other-reasons-not-to-renew": { "data_collection_id": "AST-other-reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is a voicemail message, and there is no indication of the reason why the user chose not to renew their NPI membership. Therefore, it is not possible to extract the requested data." }, "Age-Range": { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain any information about the age range of the user. Therefore, it is not possible to extract the data." }, "bloc_notes": { "data_collection_id": "bloc_notes", "value": "2026 Feb 10 - called Tri Ly, reached voicemail, no contact made", "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation shows an agent attempting to reach Tri Ly but only encountering a voicemail system. The call was forwarded to voicemail and the agent detected this using a voicemail_detection tool. There was no actual interaction with the contact person - only with an automated voicemail system. The conversation lasted 12 seconds and ended without any substantive communication. Following the format 'Year month day - short note', the extracted value documents this voicemail encounter on February 10, 2026." }, "Other-member-benefit": { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is about a voicemail message, and it does not contain any information about the initial value that drove someone to become a member of the National Payroll Institute. Therefore, it is not possible to extract the requested data." } }, "evaluation_criteria_results_list": [], "data_collection_results_list": [ { "data_collection_id": "Not-Renewed-Want-to-Renew", "value": "No", "json_schema": { "type": "string", "description": "Values: Yes | No\n\nCollected when:\n\nContact says they want to renew\n\nContact forgot to renew\n\nContact asks for renewal information\n\nRule:\n\nSet to Yes if any renewal intent is expressed\n\nOtherwise No", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The contact went to voicemail and did not express any renewal intent. Therefore, the value is \"No\"." }, { "data_collection_id": "Send-Application-Form", "value": null, "json_schema": { "type": "string", "description": "Type: DateTime\n\nValue format: yyyy-mm-dd hh:mm\n\nTime zone: America/Toronto\n\nCollected when:\n\nAny renewal or application email is sent\n", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I cannot extract the date and time of any renewal or application email being sent from the conversation. Therefore, the value is null." }, { "data_collection_id": "Mini-NPS", "value": null, "json_schema": { "type": "integer", "description": "Type: Integer\n\nValues: 1 | 2 | 3 | 4 | 5\n\nMeaning: Overall satisfaction score", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "I am unable to extract the overall satisfaction score from the provided conversation. The conversation is about a voicemail detection and does not contain any information about satisfaction scores." }, { "data_collection_id": "One-Sentence-not-Renewed", "value": null, "json_schema": { "type": "string", "description": "Type: Text\nValue: Text\nMeaning: Short refusal explanation when contact is not interested", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation transcript does not contain any explicit refusal or explanation for a lack of interest. The user's message indicates that the call was forwarded to voicemail, but this does not imply a refusal or disinterest. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "int_code", "value": null, "json_schema": { "type": "string", "description": "Type: Integer\n\nValue:\n\u201c \u201c : Blank non-initiated\n00 :\tNot processed yet / Returned to TMC with updated info\n01 :\tSurvey completed without renewal (Refused)\n02 :\tSurvey completed with renewal\n03 :\tFollow-up required by TMC\n04 :\tMessage left\n05 :\tNo response\n06 :\tVoice mail\n07 :\tBusy\n08 :\tDiscontinued line\n09 :\tDuplicate contact\n10 :\tSet a telephone appointment\n11 :\tRefused the call\n12 :\tNon-qualified/ Left the company (non-CORP)\n13 :\t Already member /renewed\n14 :\t Long-term potential\n15 :\t Will call if interested\n16 :\tImpossible to reach\n20 :\tNever call again\n21 :\tRefused to renew (Without survey)\n22 :\tSent to NPI\n23 :\tFollow-up required by DO\n24 :\tRenewed only (no survey)\n55 :\tDO Follow-up required after non-member received info\n88 :\tRequires NPI clarification\n\nMeaning: Final disposition code (01, 02, 03, \u2026 88). You must decide the number depends on the conclusion of the call and the conversation you have with the person.\n\nRule:\nExactly one value per call\nAssigned only at end of call\nalways write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation indicates that the call was forwarded to voicemail. According to the description, the final disposition code should be assigned at the end of the call. However, there is no explicit final disposition code mentioned in the conversation. Based on the options provided, '06 : Voice mail' could be a possible value, but without explicit confirmation, I cannot definitively assign a code. Therefore, I will return null." }, { "data_collection_id": "Initial-value", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue: \n-Help with Complex\n-Stay Current\n-Seminar\n-Designation\n-Networking\n-Career\n-Other\nMeaning: What was the initial value that drove you to become a member of the National Payroll Institute? (Select only one that applies.)", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is a voicemail message, and there is no information about the user's initial value that drove them to become a member of the National Payroll Institute. Therefore, I cannot extract the requested data." }, { "data_collection_id": "AST-Reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValue:\n-No-Longer-in-Payroll\n-Not-Used\n-Temporary-Out\n-Not-Enough-Value\n-Other\n-Want-to-Renew\nMeaning: when asked Can you please tell us the main reason why you chose not to renew your NPI membership? choose one of the following answer sets and select the right answer. If the answer doesn\u2019t fit in any of them, document the answer in \u201cother\u201d AST-other-reasons-not-to-renew\n", "enum": [ "No-Longer-in-Payroll", "Not-Used", "Temporary-Out", "Not-Enough-Value", "Other", "Want-to-Renew" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is a voicemail message, and the reason for not renewing the NPI membership is not mentioned. Therefore, I cannot extract the data." }, { "data_collection_id": "AST-other-reasons-not-to-renew", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked Can you please tell us the main reason why you chose not to renew your NPI membership? \n\nOnly use when AST-Reasons-not-to-renew = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is a voicemail message, and there is no indication of the reason why the user chose not to renew their NPI membership. Therefore, it is not possible to extract the requested data." }, { "data_collection_id": "Age-Range", "value": null, "json_schema": { "type": "string", "description": "Type: string\nValues:\n18-30\n31-45\n46-60\n61+\nPreferred not to say", "enum": [ "18-30", "31-45", "46-60", "61+", "Preferred not to say" ], "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The transcript does not contain any information about the age range of the user. Therefore, it is not possible to extract the data." }, { "data_collection_id": "bloc_notes", "value": "2026 Feb 10 - called Tri Ly, reached voicemail, no contact made", "json_schema": { "type": "string", "description": "type: string\nvalue: Year month day - short note\nExample value: 2026 Sep 02 contact want to renew and sent the email\nmeaning: to take short note all the interaction of agent and contact\nrule: always write one at the end", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation shows an agent attempting to reach Tri Ly but only encountering a voicemail system. The call was forwarded to voicemail and the agent detected this using a voicemail_detection tool. There was no actual interaction with the contact person - only with an automated voicemail system. The conversation lasted 12 seconds and ended without any substantive communication. Following the format 'Year month day - short note', the extracted value documents this voicemail encounter on February 10, 2026." }, { "data_collection_id": "Other-member-benefit", "value": null, "json_schema": { "type": "string", "description": "type: String\nvalue: text\nmeaning: Other reasons, when asked What was the initial value that drove you to become a member of the National Payroll Institute? and the person give different reason outside of the inital-value\n\nOnly use when Initial-value = Other", "enum": null, "is_system_provided": false, "dynamic_variable": "", "constant_value": "" }, "rationale": "The conversation is about a voicemail message, and it does not contain any information about the initial value that drove someone to become a member of the National Payroll Institute. Therefore, it is not possible to extract the requested data." } ], "call_successful": "success", "transcript_summary": "The agent attempted to call Tri Ly, but the call was forwarded to voicemail. The voicemail detection tool confirmed the presence of a voicemail message.\n", "call_summary_title": "Voicemail Detection Success" }, "conversation_initiation_client_data": { "conversation_config_override": { "turn": null, "tts": null, "conversation": null, "agent": null }, "custom_llm_extra_body": [], "user_id": null, "source_info": { "source": null, "version": null }, "dynamic_variables": { "contact_id": "33427", "member_type": "AST", "first_name": "Tri Ly", "bloc_notes_ac": "2026 Feb 09 sent renewal email and contact said goodbye at the end 1", "email": "tri@directobjective.ca", "number_of_passed_courses": "999", "extension": "1234", "system__agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__agent_turns": 1, "system__current_agent_turns": 1, "system__current_subagent_turns": 1, "system__current_agent_id": "agent_6501kfkn2gpcegnrhg3tx7rdsbvw", "system__conversation_id": "conv_9501kh4r114gf7wrvdssn23fmfga", "system__call_duration_secs": 12, "system__time_utc": "2026-02-10T21:41:57.669586+00:00", "system__time": "Tuesday, 16:41 10 February 2026", "system__timezone": "America/New_York", "system__caller_id": "+18733963570", "system__called_number": "2899399288", "system__call_sid": "SCL_BSYSvJ6wVDcF" } }, "conversation_id": "conv_9501kh4r114gf7wrvdssn23fmfga" } } ======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 2026-02-10 16:49:35 ---------------------------------------- CONTACT ID: 33427 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-04-01T10:23:09-05:00","email":"tri@directobjective.ca","phone":"2899399288","firstName":"Tri Ly","lastName":"","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-01-28","ip":"168662961","ua":"okhttp\/5.3.2","hash":"7dd44ae91f05297a4a450ff2c0f114ec","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"109","rating_tstamp":"2026-02-06","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-10T15:49:16-06:00","udate":"2026-02-10T15:49:36-06:00","edate":"2026-02-10T15:39:07-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-01 10:23:09","updated_utc_timestamp":"2026-02-10 15:49:36","created_timestamp":"2025-04-01 10:23:09","updated_timestamp":"2026-02-10 15:49:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-02-06 14:19:45","last_mpp_open_date":null,"best_send_hour":"0","links":{"contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33427\/automationEntryCounts"},"id":"33427","organization":"7500"}],"fieldValue":{"contact":"33427","field":310,"value":"The agent attempted to call Tri Ly but reached their voicemail. 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-04-01T10:23:09-05:00","email":"tri@directobjective.ca","phone":"2899399288","firstName":"Tri Ly","lastName":"","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2026-01-28","ip":"168662961","ua":"okhttp\/5.3.2","hash":"7dd44ae91f05297a4a450ff2c0f114ec","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"109","rating_tstamp":"2026-02-06","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-10T15:49:16-06:00","udate":"2026-02-10T15:49:38-06:00","edate":"2026-02-10T15:39:07-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-01 10:23:09","updated_utc_timestamp":"2026-02-10 15:49:38","created_timestamp":"2025-04-01 10:23:09","updated_timestamp":"2026-02-10 15:49:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-02-06 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======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 2026-02-10 21:41:02 ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T20:41:03-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 20:41:03","created_timestamp":"2025-08-07 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from NPI contacted Gil to discuss his lapsed membership. 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Gil confirmed receipt, and the call concluded.\n","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-10T20:41:03-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-10T20:41:04-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-10T20:44:49-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659987","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T20:44:50-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 20:44:50","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 20:44:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659987","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T20:44:50-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 20:44:50","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 20:44:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 68 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659987","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T20:44:51-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 20:44:51","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 20:44:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 2026-02-10 21:47:09 ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659987","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T20:47:10-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 20:47:10","created_timestamp":"2025-08-07 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659987","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T20:47:11-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 20:47:11","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 20:47:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659987","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T20:47:11-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 20:47:11","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 20:47:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 2026-02-10 21:54:14 ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660059","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T20:54:15-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 20:54:15","created_timestamp":"2025-08-07 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Gil initially joined for a seminar and didn't renew because he didn't need more seminars. He rated his satisfaction a 4\/5 and stated his age was in the 18-30 range. 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660059","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T20:54:16-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 20:54:16","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 20:54:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 68 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T20:54:18-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 20:54:18","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 20:54:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T20:54:18-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 20:54:18","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 20:54:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 2026-02-10 22:00:48 ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:00:50-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:00:50","created_timestamp":"2025-08-07 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agent, Ellen, called Gil on behalf of the National Payroll Institute (NPI) to inquire about his lapsed Associate membership. Gil stated he initially joined to stay current with payroll regulations but didn't renew because he didn't use the membership enough. After hearing about self-service resources, Gil expressed interest in renewing and inquired about the cost. The agent confirmed his email and sent a renewal application. Gil confirmed receipt, and the call concluded.\n","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-10T21:00:50-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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Jan 27 Contact was asked about his membership experience and sent the renewal application1\n2026 Jan 27 contact want to renew and sent the email and scheduled call back at 8:13 PM ET 1\n2026 Jan 27 contact didn't find enough use for the membership and refused to renew 1\n2026 Jan 27 contact does not want to renew 1\n2026 Jan 30 contact want to renew and sent the email\n2026 Feb 01 contact want to renew and consult with his boss and call back within two hours 1\n2026 Feb 01 contact want to renew and sent the email1\n2026 Feb 06 Contact's membership lapsed, asked about membership experience and reason for not renewing, contact is no longer in payroll and rated satisfaction as 5, age range 46-60 1\n2026 Feb 06 contact not happy with the service and unsure if there's value for them to renew 1\n2026 Feb 06 - NPI agent Ellen called about lapsed Associate membership, requested survey, contact asked about duration\n2026 Feb 06 - Contact temporarily out of work, requested info on career resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1","cdate":"2025-08-07T10:27:38-05:00","udate":"2026-02-10T21:00:50-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/570384\/field"},"owner":"42424","id":"570384"}} FIELD 52 → HTTP 200 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FIELD 324 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:00:51-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:00:51","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:00:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:05:29-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:05:29","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:05:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:05:29-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:05:29","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:05:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 2026-02-10 22:10:33 ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:10:35-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:10:35","created_timestamp":"2025-08-07 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AI agent, Ellen, called Gil to discuss renewing his National Payroll Institute (NPI) Associate membership. After confirming Gil's identity, Ellen inquired about his reasons for joining initially and why he didn't renew. Gil stated he initially joined to stay current with payroll legislation but is now using a colleague's (Sandra Levy) membership. The agent thanked Gil and ended the call, noting the reason for refusal. An application form was prematurely sent but the agent apologized.","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-10T21:10:35-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:10:36-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:10:36","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:10:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 324 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:10:36-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:10:36","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:10:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 2026-02-10 22:20:38 ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:20:39-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:20:39","created_timestamp":"2025-08-07 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agent, calling on behalf of the National Payroll Institute (NPI), contacted Gil to inquire about his lapsed Associate membership. Gil stated his initial interest was to gain a designation, but the process was cumbersome and he didn't receive adequate support. He rated his overall satisfaction as a \"one\" and declined to renew his membership, even after being informed of improvements to the support resources. He cited frustration with the initial process.\n","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-10T21:20:39-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:20:40-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:20:40","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:20:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:20:40-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:20:40","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:20:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 2026-02-10 22:24:26 ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:24:27-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:24:27","created_timestamp":"2025-08-07 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Gil initially joined to stay current with legislation. He didn't renew due to paternity leave but was very satisfied with his membership. He declined to provide his age range and wasn't interested in renewing immediately due to his leave, but may consider it later.\n","cdate":"2026-01-27T16:34:53-06:00","udate":"2026-02-10T21:24:27-06:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/993918\/field"},"owner":"42424","id":"993918"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective 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resources via email\n2026 Feb 09 contact is about to retire and membership lapsed 1\n2026 Feb 09 contact received renewal email and did not commit to renewal1\n2026 Feb 09 call back at 10:42 AM Eastern Time1\n2026 Feb 09 contact wants to renew and sent the email1\n2026 Feb 09 - Gil unavailable, scheduled callback for 11:07 AM ET (15 minutes later)\n2026 Feb 10 contact want to renew and sent the email\n2026 Feb 10 contact is about to retire and not renewing membership - 1\n2026 Feb 10 contact want to renew and sent the email1\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 contact had bad experience and does not want to renew 1\n2026 Feb 10 contact refused renewal, using colleague's membership1\n2026 Feb 10 contact employer stopped paying and provided Richard Chamberline's contact info1\n2026 Feb 10 contact was not satisfied with the membership experience and does not want to renew\n2026 Feb 10 contact is on paternity leave and will consider renewal later 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:24:28-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:24:28","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:24:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:24:29-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:24:29","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:24:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 324 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:24:29-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:24:29","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:24:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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FIELD 68 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:24:30-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:24:30","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:24:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 2026-02-10 22:26:50 ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:26:51-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:26:51","created_timestamp":"2025-08-07 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FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:26:51-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:26:51","created_timestamp":"2025-08-07 10:27:38","updated_timestamp":"2026-02-10 21:26:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 14:24:55","last_open_date":"2026-02-10 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======================================== ======================================== 📞 ElevenLabs Post-Call Webhook 🕒 2026-02-10 22:27:48 ---------------------------------------- CONTACT ID: 42424 FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-08-07T10:27:38-05:00","email":"gil@directobjective.ca","phone":"5142387766","firstName":"Gil","lastName":"Gruber","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658762","ua":"okhttp\/5.3.2","hash":"cce9c562948f63cf7e44c19154f2be34","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"87","rating_tstamp":"2026-02-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-09T10:41:31-06:00","udate":"2026-02-10T21:27:49-06:00","edate":"2026-02-09T07:43:52-06:00","deleted_at":null,"created_utc_timestamp":"2025-08-07 10:27:38","updated_utc_timestamp":"2026-02-10 21:27:49","created_timestamp":"2025-08-07 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