========================================
📞 Retell Post-Call Webhook
🕒 2026-03-17 12:37:26
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_d38d8a78aab5ced62f0bd29eb3b","call_type":"phone_call","agent_id":"agent_e28fce9dc8aa168cccde638a64","agent_version":6,"agent_name":"NPI APX","retell_llm_dynamic_variables":{"first_name":"Gil","last_name":"Gruber","full_name":"Gil Gruber","contact_id":"42424","email":"gil@directobjective.ca","orgname":"Direct Objective Consulting","member_type":"AST","bloc_notes_ac":"2026 Feb 23 contact provided NPI ID 778613 and requested follow-up - NPI# 778613","number_of_passed_courses":"0","extension":"","province":"QC","toronto_current_time":"2026-03-17T12:36:12-04:00","paid_thru":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d38d8a78aab5ced62f0bd29eb3b","X-RetellAI-SipTraceId":"call_d38d8a78aab5ced62f0bd29eb3b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773765436757,"end_timestamp":1773765440094,"duration_ms":3337,"transcript":"Agent: Hello, \nUser: Hello. \nAgent: may I \nUser: You've reached Bill Gruber. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.528708251953125,"end":1.8185634765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":1.819,"end":2.2189998}]},{"role":"agent","content":"may I ","words":[{"word":"may ","start":1.8185634765625,"end":2.10841845703125},{"word":"I ","start":2.10841845703125,"end":2.3982734375}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Bill Gruber. ","words":[{"word":"You've ","start":2.2189998,"end":2.459},{"word":"reached ","start":2.459,"end":2.619},{"word":"Bill ","start":2.619,"end":2.859},{"word":"Gruber. ","start":2.859,"end":3.1789998}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.528708251953125,"end":1.8185634765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":1.819,"end":2.2189998}]},{"role":"agent","content":"may I ","words":[{"word":"may ","start":1.8185634765625,"end":2.10841845703125},{"word":"I ","start":2.10841845703125,"end":2.3982734375}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Bill Gruber. ","words":[{"word":"You've ","start":2.2189998,"end":2.459},{"word":"reached ","start":2.459,"end":2.619},{"word":"Bill ","start":2.619,"end":2.859},{"word":"Gruber. ","start":2.859,"end":3.1789998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b72a91e8993ff7289b13a0f17d879ab386c5644bb41ee3f03cc5b05917d9b038/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b72a91e8993ff7289b13a0f17d879ab386c5644bb41ee3f03cc5b05917d9b038/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b72a91e8993ff7289b13a0f17d879ab386c5644bb41ee3f03cc5b05917d9b038/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":668,"p90":668,"p95":668,"p99":668,"min":668,"max":668,"num":1,"values":[668]},"tts":{"p50":816,"p90":816,"p95":816,"p99":816,"min":816,"max":816,"num":1,"values":[816]},"knowledge_base":{"p50":101,"p90":101,"p95":101,"p99":101,"min":101,"max":101,"num":1,"values":[101]},"asr":{"p50":20.00005000000033,"p90":27.000030000000063,"p95":28.500015000000026,"p99":29.700003000000002,"min":9.999999999999545,"max":30,"num":4,"values":[9.999999999999545,20.000100000000202,20.000000000000455,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.9},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7625,"combined_cost":3.05},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Bill Gruber, but it ended quickly with the agent reaching voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Mini-NPS":"1","int_code":"06","bloc_notes":"2026 Mar 17 voicemail reached, no conversation with contact","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not progress beyond initial greeting and ended in voicemail, no survey or official opening was delivered.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call ended immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. The call flow completion rate is 0% because the call did not reach a valid finish state. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey was conducted. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of interaction.","IVR_detector":"Yes","call_sequence":"Not reached","testimonial":"","Renewal_Refusal_reasons":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[6068],"average":6068,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+15142387766","direction":"outbound"},"event_timestamp":1773765447312}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 42424
CALL ID: call_d38d8a78aab5ced62f0bd29eb3b
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 201
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========================================