======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-19 10:56:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f0b2307a6225d2ff4252d2c750f","call_type":"phone_call","agent_id":"agent_e28fce9dc8aa168cccde638a64","agent_version":10,"agent_name":"NPI APX","retell_llm_dynamic_variables":{"first_name":"Gil","last_name":"Test","full_name":"Gil Test","contact_id":"31090","email":"g@directobjective.ca","orgname":"Direct Objective Consulting","member_type":"AST","bloc_notes_ac":"2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed\n2026 Mar 16 contact agreed to receive webinar info and renewal application email - NPI# 31090\n2026 Mar 16 contact declined renewal citing lack of usage and poor service experience; feedback to be forwarded","number_of_passed_courses":"0","extension":"","province":"QC","toronto_current_time":"2026-03-19T10:54:35-04:00","paid_thru":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f0b2307a6225d2ff4252d2c750f","X-RetellAI-SipTraceId":"call_f0b2307a6225d2ff4252d2c750f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1773932113294,"end_timestamp":1773932205592,"duration_ms":92298,"transcript":"User: Hello? \nAgent: Hello, may I please speak with Gil?\nUser: Yes. This is Gil speaking. \nAgent: Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.\nUser: Yeah. Go ahead. \nAgent: Thank you, Gil.\n\nToday, we want to draw your attention to complimentary webinars that are available on demand for you as a member. Here are just a few of the topics: Harnessing the Power of AI in Payroll, The Impact of Tariffs on Payroll, and Promotions, advancing within the Payroll Field. May I email you more information about them?\nUser: Yeah. Sure. \nAgent: Great, thank you. May I verify that your email address is g at directobjective dot C A?\nUser: That's correct. \nAgent: Perfect. I sent you an email with all the information you need about these webinars.\n\nAlso, I see on your profile that your membership is set to expire on . We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. Would you like to take care of your renewal, too?\nUser: Sorry. When when is it set to expire? \nAgent: Thank you for asking, Gil. I apologize for not mentioning the date earlier. Your membership is set to expire on . Would you like me to send you an email with the application form so you can renew your membership?\n","transcript_object":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":1.567,"end":1.8869999}]},{"role":"agent","content":"Hello, may I please speak with Gil?","words":[{"word":"Hello, ","start":1.530708251953125,"end":1.8205634765625},{"word":"may ","start":1.8205634765625,"end":2.11041845703125},{"word":"I ","start":2.11041845703125,"end":2.4002734375},{"word":"please ","start":2.4002734375,"end":2.690128662109375},{"word":"speak ","start":2.690128662109375,"end":2.979983642578125},{"word":"with ","start":2.8198115234375,"end":3.109666748046875},{"word":"Gil?","start":2.8198115234375,"end":3.109666748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Yes. This is Gil speaking. ","words":[{"word":"Yes. ","start":4.3870000000000005,"end":4.867},{"word":"This ","start":4.867,"end":4.947},{"word":"is ","start":4.947,"end":5.107},{"word":"Gil ","start":5.107,"end":5.4270000000000005},{"word":"speaking. ","start":5.4270000000000005,"end":5.667}]},{"role":"agent","content":"Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.","words":[{"word":"Hello ","start":7.141708251953125,"end":7.4315634765625},{"word":"Gil.","start":7.4315634765625,"end":7.72141845703125},{"word":" My ","start":8.163375,"end":8.45322998046875},{"word":"name ","start":8.45322998046875,"end":8.743085205078126},{"word":"is ","start":8.743085205078126,"end":9.032940185546876},{"word":"Ellen, ","start":9.032940185546876,"end":9.32279541015625},{"word":"and ","start":9.32279541015625,"end":9.612650390625},{"word":"I’m ","start":9.612650390625,"end":9.90250537109375},{"word":"calling ","start":9.90250537109375,"end":10.192360595703125},{"word":"on ","start":10.192360595703125,"end":10.482215576171875},{"word":"behalf ","start":10.482215576171875,"end":10.772070556640625},{"word":"of ","start":10.772070556640625,"end":11.06192578125},{"word":"the ","start":11.06192578125,"end":11.35178076171875},{"word":"National ","start":11.35178076171875,"end":11.641635986328126},{"word":"Payroll ","start":11.641635986328126,"end":11.931490966796876},{"word":"Institute, ","start":11.7164365234375,"end":12.006291748046875},{"word":"NPI.","start":11.7164365234375,"end":12.006291748046875},{"word":" We’re ","start":12.006291748046875,"end":12.296146728515625},{"word":"reaching ","start":12.296146728515625,"end":12.586001708984375},{"word":"out ","start":12.586001708984375,"end":12.87585693359375},{"word":"as ","start":12.87585693359375,"end":13.1657119140625},{"word":"part ","start":13.1657119140625,"end":13.455567138671874},{"word":"of ","start":13.455567138671874,"end":13.745422119140626},{"word":"our ","start":13.745422119140626,"end":14.035277099609376},{"word":"periodic ","start":14.035277099609376,"end":14.32513232421875},{"word":"member ","start":14.32513232421875,"end":14.6149873046875},{"word":"check-in ","start":14.6149873046875,"end":14.90484228515625},{"word":"to ","start":14.90484228515625,"end":15.194697509765625},{"word":"share ","start":15.194697509765625,"end":15.484552490234375},{"word":"valuable ","start":15.484552490234375,"end":15.77440771484375},{"word":"resources ","start":15.77440771484375,"end":16.0642626953125},{"word":"to ","start":16.0642626953125,"end":16.35411767578125},{"word":"help ","start":16.35411767578125,"end":16.643972900390626},{"word":"you ","start":16.643972900390626,"end":16.933827880859376},{"word":"stay ","start":16.933827880859376,"end":17.223682861328125},{"word":"up ","start":17.223682861328125,"end":17.5135380859375},{"word":"to ","start":17.5135380859375,"end":17.80339306640625},{"word":"date ","start":17.80339306640625,"end":18.093248291015627},{"word":"with ","start":18.093248291015627,"end":18.383103271484377},{"word":"your ","start":18.383103271484377,"end":18.672958251953126},{"word":"payroll ","start":18.672958251953126,"end":18.9628134765625},{"word":"tasks ","start":18.9628134765625,"end":19.25266845703125},{"word":"and ","start":19.25266845703125,"end":19.5425234375},{"word":"maximize ","start":19.5425234375,"end":19.832378662109374},{"word":"your ","start":19.832378662109374,"end":20.122233642578124},{"word":"membership ","start":20.122233642578124,"end":20.4120888671875},{"word":"benefits, ","start":20.191728271484376,"end":20.481583251953126},{"word":"if ","start":20.191728271484376,"end":20.481583251953126},{"word":"that’s ","start":20.191728271484376,"end":20.481583251953126},{"word":"OK.","start":20.191728271484376,"end":20.481583251953126}],"metadata":{"response_id":1}},{"role":"user","content":"Yeah. Go ahead. ","words":[{"word":"Yeah. ","start":21.647000000000002,"end":21.887},{"word":"Go ","start":21.887,"end":22.207},{"word":"ahead. ","start":22.207,"end":22.367}]},{"role":"agent","content":"Thank you, Gil.\n\nToday, we want to draw your attention to complimentary webinars that are available on demand for you as a member. Here are just a few of the topics: Harnessing the Power of AI in Payroll, The Impact of Tariffs on Payroll, and Promotions, advancing within the Payroll Field. May I email you more information about them?","words":[{"word":"Thank ","start":24.748708251953126,"end":25.0385634765625},{"word":"you, ","start":25.0385634765625,"end":25.32841845703125},{"word":"Gil.\n","start":25.21352001953125,"end":25.503375},{"word":"\n","start":25.21352001953125,"end":25.503375},{"word":"Today, ","start":25.912708251953124,"end":26.2025634765625},{"word":"we ","start":26.2025634765625,"end":26.49241845703125},{"word":"want ","start":26.49241845703125,"end":26.7822734375},{"word":"to ","start":26.7822734375,"end":27.072128662109375},{"word":"draw ","start":27.072128662109375,"end":27.361983642578124},{"word":"your ","start":27.361983642578124,"end":27.6518388671875},{"word":"attention ","start":27.6518388671875,"end":27.94169384765625},{"word":"to ","start":27.94169384765625,"end":28.231548828125},{"word":"complimentary ","start":28.231548828125,"end":28.521404052734376},{"word":"webinars ","start":28.521404052734376,"end":28.811259033203125},{"word":"that ","start":28.811259033203125,"end":29.101114013671875},{"word":"are ","start":29.101114013671875,"end":29.39096923828125},{"word":"available ","start":29.39096923828125,"end":29.68082421875},{"word":"on ","start":29.68082421875,"end":29.970679443359376},{"word":"demand ","start":29.970679443359376,"end":30.260534423828126},{"word":"for ","start":30.260534423828126,"end":30.550389404296876},{"word":"you ","start":30.550389404296876,"end":30.84024462890625},{"word":"as ","start":30.754478271484373,"end":31.044333251953127},{"word":"a ","start":30.754478271484373,"end":31.044333251953127},{"word":"member.","start":30.754478271484373,"end":31.044333251953127},{"word":" Here ","start":31.044333251953127,"end":31.3341884765625},{"word":"are ","start":31.3341884765625,"end":31.62404345703125},{"word":"just ","start":31.62404345703125,"end":31.9138984375},{"word":"a ","start":31.9138984375,"end":32.20375366210938},{"word":"few ","start":32.20375366210938,"end":32.493608642578124},{"word":"of ","start":32.493608642578124,"end":32.7834638671875},{"word":"the ","start":32.7834638671875,"end":33.07331884765625},{"word":"topics: ","start":33.07331884765625,"end":33.363173828125},{"word":"Harnessing ","start":33.363173828125,"end":33.653029052734375},{"word":"the ","start":33.653029052734375,"end":33.94288403320313},{"word":"Power ","start":33.94288403320313,"end":34.232739013671875},{"word":"of ","start":34.232739013671875,"end":34.52259423828125},{"word":"AI ","start":34.52259423828125,"end":34.81244921875},{"word":"in ","start":34.81244921875,"end":35.10230444335937},{"word":"Payroll, ","start":35.10230444335937,"end":35.392159423828126},{"word":"The ","start":35.392159423828126,"end":35.68201440429687},{"word":"Impact ","start":35.68201440429687,"end":35.97186962890625},{"word":"of ","start":35.97186962890625,"end":36.261724609375},{"word":"Tariffs ","start":36.261724609375,"end":36.55157958984375},{"word":"on ","start":36.55157958984375,"end":36.84143481445312},{"word":"Payroll, ","start":36.84143481445312,"end":37.13128979492188},{"word":"and ","start":37.13128979492188,"end":37.42114501953125},{"word":"Promotions, ","start":37.42114501953125,"end":37.711},{"word":"advancing ","start":37.711,"end":38.00085498046875},{"word":"within ","start":38.00085498046875,"end":38.29071020507813},{"word":"the ","start":38.29071020507813,"end":38.580565185546874},{"word":"Payroll ","start":38.580565185546874,"end":38.87042041015625},{"word":"Field.","start":38.87042041015625,"end":39.160275390625},{"word":" May ","start":39.57766674804687,"end":39.86752172851563},{"word":"I ","start":39.86752172851563,"end":40.15737670898437},{"word":"email ","start":40.15737670898437,"end":40.44723193359375},{"word":"you ","start":40.44723193359375,"end":40.7370869140625},{"word":"more ","start":40.7370869140625,"end":41.02694213867188},{"word":"information ","start":41.02694213867188,"end":41.316797119140624},{"word":"about ","start":41.316797119140624,"end":41.60665209960938},{"word":"them?","start":41.60665209960938,"end":41.89650732421875}],"metadata":{"response_id":2}},{"role":"user","content":"Yeah. Sure. ","words":[{"word":"Yeah. ","start":43.577003,"end":43.897003},{"word":"Sure. ","start":43.897003,"end":44.137}]},{"role":"agent","content":"Great, thank you. May I verify that your email address is g at directobjective dot C A?","words":[{"word":"Great, ","start":45.66770825195312,"end":45.9575634765625},{"word":"thank ","start":45.9575634765625,"end":46.24741845703125},{"word":"you.","start":46.24741845703125,"end":46.5372734375},{"word":" May ","start":46.700708251953124,"end":46.9905634765625},{"word":"I ","start":46.9905634765625,"end":47.28041845703125},{"word":"verify ","start":47.28041845703125,"end":47.5702734375},{"word":"that ","start":47.5702734375,"end":47.860128662109375},{"word":"your ","start":47.860128662109375,"end":48.14998364257813},{"word":"email ","start":48.14998364257813,"end":48.4398388671875},{"word":"address ","start":48.4398388671875,"end":48.72969384765625},{"word":"is ","start":48.72969384765625,"end":49.019548828125},{"word":"g ","start":49.019548828125,"end":49.30940405273437},{"word":"at ","start":49.30940405273437,"end":49.599259033203126},{"word":"directobjective ","start":49.599259033203126,"end":49.88911401367187},{"word":"dot ","start":49.88911401367187,"end":50.17896923828125},{"word":"C ","start":50.17896923828125,"end":50.46882421875},{"word":"A?","start":50.46882421875,"end":50.75867944335938}],"metadata":{"response_id":4}},{"role":"user","content":"That's correct. ","words":[{"word":"That's ","start":53.377,"end":53.777},{"word":"correct. ","start":53.777,"end":54.016998}]},{"role":"agent","content":"Perfect. I sent you an email with all the information you need about these webinars.\n\nAlso, I see on your profile that your membership is set to expire on . We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. Would you like to take care of your renewal, too?","words":[{"word":"Perfect.","start":57.196708251953126,"end":57.4865634765625},{"word":" I ","start":58.212708251953124,"end":58.5025634765625},{"word":"sent ","start":58.5025634765625,"end":58.79241845703125},{"word":"you ","start":58.79241845703125,"end":59.0822734375},{"word":"an ","start":59.0822734375,"end":59.372128662109375},{"word":"email ","start":59.372128662109375,"end":59.66198364257812},{"word":"with ","start":59.66198364257812,"end":59.9518388671875},{"word":"all ","start":59.9518388671875,"end":60.24169384765625},{"word":"the ","start":60.24169384765625,"end":60.531548828125},{"word":"information ","start":60.531548828125,"end":60.82140405273437},{"word":"you ","start":60.82140405273437,"end":61.111259033203126},{"word":"need ","start":61.111259033203126,"end":61.40111401367187},{"word":"about ","start":61.40111401367187,"end":61.69096923828125},{"word":"these 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When when is it set to expire? ","words":[{"word":"Sorry. ","start":79.727,"end":80.20700000000001},{"word":"When ","start":80.20700000000001,"end":80.527},{"word":"when ","start":80.527,"end":80.767},{"word":"is ","start":80.767,"end":81.006996},{"word":"it ","start":81.006996,"end":81.087},{"word":"set ","start":81.087,"end":81.327},{"word":"to ","start":81.327,"end":81.487},{"word":"expire? ","start":81.487,"end":81.727}]},{"role":"agent","content":"Thank you for asking, Gil. I apologize for not mentioning the date earlier. Your membership is set to expire on . Would you like me to send you an email with the application form so you can renew your membership?","words":[{"word":"Thank ","start":83.27970825195312,"end":83.5695634765625},{"word":"you ","start":83.5695634765625,"end":83.85941845703125},{"word":"for ","start":83.85941845703125,"end":84.1492734375},{"word":"asking, ","start":84.13922827148437,"end":84.42908325195313},{"word":"Gil.","start":84.13922827148437,"end":84.42908325195313},{"word":" I ","start":84.42908325195313,"end":84.7189384765625},{"word":"apologize ","start":84.7189384765625,"end":85.00879345703125},{"word":"for ","start":85.00879345703125,"end":85.2986484375},{"word":"not ","start":85.2986484375,"end":85.58850366210937},{"word":"mentioning ","start":85.58850366210937,"end":85.87835864257812},{"word":"the ","start":85.87835864257812,"end":86.1682138671875},{"word":"date ","start":86.1682138671875,"end":86.45806884765625},{"word":"earlier.","start":86.4031865234375,"end":86.69304174804688},{"word":" Your ","start":86.69304174804688,"end":86.98289672851563},{"word":"membership ","start":86.98289672851563,"end":87.27275170898437},{"word":"is ","start":87.27275170898437,"end":87.56260693359376},{"word":"set ","start":87.56260693359376,"end":87.8524619140625},{"word":"to ","start":87.8524619140625,"end":88.14231713867187},{"word":"expire ","start":88.14231713867187,"end":88.43217211914063},{"word":"on ","start":88.16789501953124,"end":88.45775},{"word":".","start":88.16789501953124,"end":88.45775},{"word":" Would ","start":88.45775,"end":88.74760498046875},{"word":"you ","start":88.74760498046875,"end":89.03746020507812},{"word":"like ","start":89.03746020507812,"end":89.32731518554688},{"word":"me ","start":89.32731518554688,"end":89.61717041015625},{"word":"to ","start":89.61717041015625,"end":89.907025390625},{"word":"send ","start":89.907025390625,"end":90.19688037109376},{"word":"you ","start":90.19688037109376,"end":90.48673559570312},{"word":"an ","start":90.48673559570312,"end":90.77659057617187},{"word":"email ","start":90.77659057617187,"end":91.06644555664063},{"word":"with ","start":91.06644555664063,"end":91.35630078125},{"word":"the ","start":91.35630078125,"end":91.64615576171875},{"word":"application ","start":91.64615576171875,"end":91.93601098632813},{"word":"form ","start":91.8946865234375,"end":92.18454174804687},{"word":"so ","start":91.8946865234375,"end":92.18454174804687},{"word":"you ","start":91.8946865234375,"end":92.18454174804687},{"word":"can ","start":91.8946865234375,"end":92.18454174804687},{"word":"renew ","start":91.8946865234375,"end":92.18454174804687},{"word":"your ","start":91.8946865234375,"end":92.18454174804687},{"word":"membership?","start":91.8946865234375,"end":92.18454174804687}],"metadata":{"response_id":6}}],"transcript_with_tool_calls":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":1.567,"end":1.8869999}]},{"role":"agent","content":"Hello, may I please speak with Gil?","words":[{"word":"Hello, ","start":1.530708251953125,"end":1.8205634765625},{"word":"may ","start":1.8205634765625,"end":2.11041845703125},{"word":"I ","start":2.11041845703125,"end":2.4002734375},{"word":"please ","start":2.4002734375,"end":2.690128662109375},{"word":"speak ","start":2.690128662109375,"end":2.979983642578125},{"word":"with ","start":2.8198115234375,"end":3.109666748046875},{"word":"Gil?","start":2.8198115234375,"end":3.109666748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Yes. This is Gil speaking. ","words":[{"word":"Yes. ","start":4.3870000000000005,"end":4.867},{"word":"This ","start":4.867,"end":4.947},{"word":"is ","start":4.947,"end":5.107},{"word":"Gil ","start":5.107,"end":5.4270000000000005},{"word":"speaking. ","start":5.4270000000000005,"end":5.667}]},{"role":"agent","content":"Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.","words":[{"word":"Hello ","start":7.141708251953125,"end":7.4315634765625},{"word":"Gil.","start":7.4315634765625,"end":7.72141845703125},{"word":" My ","start":8.163375,"end":8.45322998046875},{"word":"name ","start":8.45322998046875,"end":8.743085205078126},{"word":"is ","start":8.743085205078126,"end":9.032940185546876},{"word":"Ellen, ","start":9.032940185546876,"end":9.32279541015625},{"word":"and ","start":9.32279541015625,"end":9.612650390625},{"word":"I’m ","start":9.612650390625,"end":9.90250537109375},{"word":"calling ","start":9.90250537109375,"end":10.192360595703125},{"word":"on ","start":10.192360595703125,"end":10.482215576171875},{"word":"behalf ","start":10.482215576171875,"end":10.772070556640625},{"word":"of ","start":10.772070556640625,"end":11.06192578125},{"word":"the ","start":11.06192578125,"end":11.35178076171875},{"word":"National ","start":11.35178076171875,"end":11.641635986328126},{"word":"Payroll ","start":11.641635986328126,"end":11.931490966796876},{"word":"Institute, ","start":11.7164365234375,"end":12.006291748046875},{"word":"NPI.","start":11.7164365234375,"end":12.006291748046875},{"word":" We’re ","start":12.006291748046875,"end":12.296146728515625},{"word":"reaching ","start":12.296146728515625,"end":12.586001708984375},{"word":"out ","start":12.586001708984375,"end":12.87585693359375},{"word":"as ","start":12.87585693359375,"end":13.1657119140625},{"word":"part ","start":13.1657119140625,"end":13.455567138671874},{"word":"of ","start":13.455567138671874,"end":13.745422119140626},{"word":"our ","start":13.745422119140626,"end":14.035277099609376},{"word":"periodic ","start":14.035277099609376,"end":14.32513232421875},{"word":"member ","start":14.32513232421875,"end":14.6149873046875},{"word":"check-in ","start":14.6149873046875,"end":14.90484228515625},{"word":"to ","start":14.90484228515625,"end":15.194697509765625},{"word":"share ","start":15.194697509765625,"end":15.484552490234375},{"word":"valuable ","start":15.484552490234375,"end":15.77440771484375},{"word":"resources ","start":15.77440771484375,"end":16.0642626953125},{"word":"to ","start":16.0642626953125,"end":16.35411767578125},{"word":"help ","start":16.35411767578125,"end":16.643972900390626},{"word":"you ","start":16.643972900390626,"end":16.933827880859376},{"word":"stay ","start":16.933827880859376,"end":17.223682861328125},{"word":"up ","start":17.223682861328125,"end":17.5135380859375},{"word":"to ","start":17.5135380859375,"end":17.80339306640625},{"word":"date ","start":17.80339306640625,"end":18.093248291015627},{"word":"with ","start":18.093248291015627,"end":18.383103271484377},{"word":"your ","start":18.383103271484377,"end":18.672958251953126},{"word":"payroll ","start":18.672958251953126,"end":18.9628134765625},{"word":"tasks ","start":18.9628134765625,"end":19.25266845703125},{"word":"and ","start":19.25266845703125,"end":19.5425234375},{"word":"maximize ","start":19.5425234375,"end":19.832378662109374},{"word":"your ","start":19.832378662109374,"end":20.122233642578124},{"word":"membership ","start":20.122233642578124,"end":20.4120888671875},{"word":"benefits, ","start":20.191728271484376,"end":20.481583251953126},{"word":"if ","start":20.191728271484376,"end":20.481583251953126},{"word":"that’s ","start":20.191728271484376,"end":20.481583251953126},{"word":"OK.","start":20.191728271484376,"end":20.481583251953126}],"metadata":{"response_id":1}},{"role":"user","content":"Yeah. Go ahead. ","words":[{"word":"Yeah. ","start":21.647000000000002,"end":21.887},{"word":"Go ","start":21.887,"end":22.207},{"word":"ahead. ","start":22.207,"end":22.367}]},{"role":"agent","content":"Thank you, Gil.\n\nToday, we want to draw your attention to complimentary webinars that are available on demand for you as a member. Here are just a few of the topics: Harnessing the Power of AI in Payroll, The Impact of Tariffs on Payroll, and Promotions, advancing within the Payroll Field. May I email you more information about them?","words":[{"word":"Thank ","start":24.748708251953126,"end":25.0385634765625},{"word":"you, ","start":25.0385634765625,"end":25.32841845703125},{"word":"Gil.\n","start":25.21352001953125,"end":25.503375},{"word":"\n","start":25.21352001953125,"end":25.503375},{"word":"Today, ","start":25.912708251953124,"end":26.2025634765625},{"word":"we ","start":26.2025634765625,"end":26.49241845703125},{"word":"want ","start":26.49241845703125,"end":26.7822734375},{"word":"to ","start":26.7822734375,"end":27.072128662109375},{"word":"draw ","start":27.072128662109375,"end":27.361983642578124},{"word":"your ","start":27.361983642578124,"end":27.6518388671875},{"word":"attention ","start":27.6518388671875,"end":27.94169384765625},{"word":"to ","start":27.94169384765625,"end":28.231548828125},{"word":"complimentary ","start":28.231548828125,"end":28.521404052734376},{"word":"webinars ","start":28.521404052734376,"end":28.811259033203125},{"word":"that ","start":28.811259033203125,"end":29.101114013671875},{"word":"are ","start":29.101114013671875,"end":29.39096923828125},{"word":"available ","start":29.39096923828125,"end":29.68082421875},{"word":"on ","start":29.68082421875,"end":29.970679443359376},{"word":"demand ","start":29.970679443359376,"end":30.260534423828126},{"word":"for ","start":30.260534423828126,"end":30.550389404296876},{"word":"you ","start":30.550389404296876,"end":30.84024462890625},{"word":"as ","start":30.754478271484373,"end":31.044333251953127},{"word":"a ","start":30.754478271484373,"end":31.044333251953127},{"word":"member.","start":30.754478271484373,"end":31.044333251953127},{"word":" Here ","start":31.044333251953127,"end":31.3341884765625},{"word":"are ","start":31.3341884765625,"end":31.62404345703125},{"word":"just ","start":31.62404345703125,"end":31.9138984375},{"word":"a ","start":31.9138984375,"end":32.20375366210938},{"word":"few ","start":32.20375366210938,"end":32.493608642578124},{"word":"of ","start":32.493608642578124,"end":32.7834638671875},{"word":"the ","start":32.7834638671875,"end":33.07331884765625},{"word":"topics: ","start":33.07331884765625,"end":33.363173828125},{"word":"Harnessing ","start":33.363173828125,"end":33.653029052734375},{"word":"the ","start":33.653029052734375,"end":33.94288403320313},{"word":"Power ","start":33.94288403320313,"end":34.232739013671875},{"word":"of ","start":34.232739013671875,"end":34.52259423828125},{"word":"AI ","start":34.52259423828125,"end":34.81244921875},{"word":"in ","start":34.81244921875,"end":35.10230444335937},{"word":"Payroll, ","start":35.10230444335937,"end":35.392159423828126},{"word":"The ","start":35.392159423828126,"end":35.68201440429687},{"word":"Impact ","start":35.68201440429687,"end":35.97186962890625},{"word":"of ","start":35.97186962890625,"end":36.261724609375},{"word":"Tariffs ","start":36.261724609375,"end":36.55157958984375},{"word":"on ","start":36.55157958984375,"end":36.84143481445312},{"word":"Payroll, ","start":36.84143481445312,"end":37.13128979492188},{"word":"and ","start":37.13128979492188,"end":37.42114501953125},{"word":"Promotions, ","start":37.42114501953125,"end":37.711},{"word":"advancing ","start":37.711,"end":38.00085498046875},{"word":"within ","start":38.00085498046875,"end":38.29071020507813},{"word":"the ","start":38.29071020507813,"end":38.580565185546874},{"word":"Payroll ","start":38.580565185546874,"end":38.87042041015625},{"word":"Field.","start":38.87042041015625,"end":39.160275390625},{"word":" May ","start":39.57766674804687,"end":39.86752172851563},{"word":"I ","start":39.86752172851563,"end":40.15737670898437},{"word":"email ","start":40.15737670898437,"end":40.44723193359375},{"word":"you ","start":40.44723193359375,"end":40.7370869140625},{"word":"more ","start":40.7370869140625,"end":41.02694213867188},{"word":"information ","start":41.02694213867188,"end":41.316797119140624},{"word":"about ","start":41.316797119140624,"end":41.60665209960938},{"word":"them?","start":41.60665209960938,"end":41.89650732421875}],"metadata":{"response_id":2}},{"role":"user","content":"Yeah. Sure. ","words":[{"word":"Yeah. ","start":43.577003,"end":43.897003},{"word":"Sure. ","start":43.897003,"end":44.137}]},{"role":"agent","content":"Great, thank you. May I verify that your email address is g at directobjective dot C A?","words":[{"word":"Great, ","start":45.66770825195312,"end":45.9575634765625},{"word":"thank ","start":45.9575634765625,"end":46.24741845703125},{"word":"you.","start":46.24741845703125,"end":46.5372734375},{"word":" May ","start":46.700708251953124,"end":46.9905634765625},{"word":"I ","start":46.9905634765625,"end":47.28041845703125},{"word":"verify ","start":47.28041845703125,"end":47.5702734375},{"word":"that ","start":47.5702734375,"end":47.860128662109375},{"word":"your ","start":47.860128662109375,"end":48.14998364257813},{"word":"email ","start":48.14998364257813,"end":48.4398388671875},{"word":"address ","start":48.4398388671875,"end":48.72969384765625},{"word":"is ","start":48.72969384765625,"end":49.019548828125},{"word":"g ","start":49.019548828125,"end":49.30940405273437},{"word":"at ","start":49.30940405273437,"end":49.599259033203126},{"word":"directobjective ","start":49.599259033203126,"end":49.88911401367187},{"word":"dot ","start":49.88911401367187,"end":50.17896923828125},{"word":"C ","start":50.17896923828125,"end":50.46882421875},{"word":"A?","start":50.46882421875,"end":50.75867944335938}],"metadata":{"response_id":4}},{"role":"user","content":"That's correct. ","words":[{"word":"That's ","start":53.377,"end":53.777},{"word":"correct. 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I sent you an email with all the information you need about these webinars.\n\nAlso, I see on your profile that your membership is set to expire on . We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. 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When when is it set to expire? ","words":[{"word":"Sorry. ","start":79.727,"end":80.20700000000001},{"word":"When ","start":80.20700000000001,"end":80.527},{"word":"when ","start":80.527,"end":80.767},{"word":"is ","start":80.767,"end":81.006996},{"word":"it ","start":81.006996,"end":81.087},{"word":"set ","start":81.087,"end":81.327},{"word":"to ","start":81.327,"end":81.487},{"word":"expire? ","start":81.487,"end":81.727}]},{"role":"agent","content":"Thank you for asking, Gil. I apologize for not mentioning the date earlier. Your membership is set to expire on . 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Verbatim survey compliance is 95% due to minor deviations in phrasing. 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The agent also mentioned Gil's membership expiration and offered to send a renewal application email, but the call ended before Gil responded to the renewal offer.","cdate":"2026-01-21T16:07:22-06:00","udate":"2026-03-19T09:56:53-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/972590\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/972590\/field"},"owner":"31090","id":"972590"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"757910050","ua":"okhttp\/5.3.2","hash":"2453c35fe13a6913a20edfddfcf753c0","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"263","rating_tstamp":"2026-02-23","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-18T12:04:47-05:00","udate":"2026-03-19T09:56:53-05:00","edate":"2026-03-18T08:08:44-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-10 09:43:48","updated_utc_timestamp":"2026-03-19 09:56:53","created_timestamp":"2025-03-10 09:43:48","updated_timestamp":"2026-03-19 09:56:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-12-01 14:10:18","last_open_date":"2026-02-23 08:11:46","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/automationEntryCounts"},"id":"31090","organization":"7500"}],"fieldValue":{"contact":"31090","field":"311","value":"Webinar Info and Membership Renewal Offer","cdate":"2026-01-21T16:07:23-06:00","udate":"2026-03-19T09:56:53-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/972591\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/972591\/field"},"owner":"31090","id":"972591"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective 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08:11:46","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/automationEntryCounts"},"id":"31090","organization":"7500"}],"fieldValue":{"contact":"31090","field":"33","value":"2026 Jan 27 contact want to renew and sent the email1\n2026\/01\/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4\/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4\/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4\/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted\/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4\/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3\/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3\/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5\/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4\/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3\/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed\n2026 Mar 16 contact agreed to receive webinar info and renewal application email - NPI# 31090\n2026 Mar 16 contact declined renewal citing lack of usage and poor service experience; feedback to be forwarded\n2026 Mar 19 contact confirmed email and received webinar info email; membership expiration discussed, renewal email offered","cdate":"2025-03-10T09:43:49-05:00","udate":"2026-03-19T09:56:53-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/300037\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/300037\/field"},"owner":"31090","id":"300037"}} FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"757910050","ua":"okhttp\/5.3.2","hash":"2453c35fe13a6913a20edfddfcf753c0","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"263","rating_tstamp":"2026-02-23","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-18T12:04:47-05:00","udate":"2026-03-19T09:56:53-05:00","edate":"2026-03-18T08:08:44-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-10 09:43:48","updated_utc_timestamp":"2026-03-19 09:56:53","created_timestamp":"2025-03-10 09:43:48","updated_timestamp":"2026-03-19 09:56:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-12-01 14:10:18","last_open_date":"2026-02-23 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"757910050","ua":"okhttp\/5.3.2","hash":"2453c35fe13a6913a20edfddfcf753c0","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"263","rating_tstamp":"2026-02-23","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-18T12:04:47-05:00","udate":"2026-03-19T09:56:54-05:00","edate":"2026-03-18T08:08:44-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-10 09:43:48","updated_utc_timestamp":"2026-03-19 09:56:54","created_timestamp":"2025-03-10 09:43:48","updated_timestamp":"2026-03-19 09:56:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-12-01 14:10:18","last_open_date":"2026-02-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-19 11:09:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c85d59ae18a351146a9f2c7308a","call_type":"phone_call","agent_id":"agent_e28fce9dc8aa168cccde638a64","agent_version":10,"agent_name":"NPI APX","retell_llm_dynamic_variables":{"first_name":"Gil","last_name":"Test","full_name":"Gil Test","contact_id":"31090","email":"g@directobjective.ca","orgname":"Direct Objective Consulting","member_type":"AST","bloc_notes_ac":"2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed\n2026 Mar 16 contact agreed to receive webinar info and renewal application email - NPI# 31090\n2026 Mar 16 contact declined renewal citing lack of usage and poor service experience; feedback to be forwarded\n2026 Mar 19 contact confirmed email and received webinar info email; membership expiration discussed, renewal email offered","number_of_passed_courses":"0","extension":"","province":"QC","toronto_current_time":"2026-03-19T11:06:34-04:00","paid_thru":"","company_paid_thru":"2026-03-31"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c85d59ae18a351146a9f2c7308a","X-RetellAI-SipTraceId":"call_c85d59ae18a351146a9f2c7308a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1773932832812,"end_timestamp":1773932990521,"duration_ms":157709,"transcript":"Agent: Hello, may I please speak with Gil?\nUser: Hello. Yes. This is him. \nAgent: Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.\nUser: Yeah. Go ahead. \nAgent: Thank you. Today, we want to draw your attention to complimentary webinars that are available on demand for you as a member. Here are just a few of the topics: Harnessing the Power of AI in Payroll, The Impact of tariffs on Payroll, and Promotions, advancing within the Payroll Field. May I email you more information about them?\nUser: No. \nAgent: May I ask why?\nUser: I'm not interested. \nAgent: Thank you for letting me know. May I ask, just in one sentence, what is the main reason you’re not interested?\nUser: It's not valuable for me. \nAgent: Thank you for sharing that. I understand. Most people find the membership not beneficial because they are not aware of all the services that we offer. One inquiry to our Payroll InfoLine can resolve a complex payroll issue for you. Receiving constant updates regarding changes in payroll legislation saves you time to stay current. Our new and revised Career Development Toolkit helps you advance your career, and not to mention that you can network with peers locally or across the country.\n\nAlso, I see on your profile that your membership is set to expire soon. We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. Would you like to take care of your renewal, too?\nUser: When is the membership set to expire? \nAgent: Your membership is set to expire on March 31st, 2026. Would you like to take care of your renewal now to ensure uninterrupted access to all your NPI benefits?\nUser: No. Thank you. \nAgent: Can you please tell us the main reason why you chose not to renew your NPI membership? Is it because: \n\n1, You are no longer working in payroll.2, You didn’t use the membership enough, or payroll wasn’t complex for you.3, You’re temporarily out of a payroll job.4, You felt the benefits were useful, but the fee wasn’t worth it.If you have another reason, you can tell me what it is. Which of these best describes your situation?\nUser: One. \nAgent: Thank you for letting me know.Thanks for being a valued member of the National Payroll Institute. Have a great day!\nUser: Hi. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Gil?","words":[{"word":"Hello, ","start":1.691708251953125,"end":1.9815634765625},{"word":"may ","start":1.9815634765625,"end":2.27141845703125},{"word":"I ","start":2.27141845703125,"end":2.5612734375},{"word":"please ","start":2.5612734375,"end":2.851128662109375},{"word":"speak ","start":2.851128662109375,"end":3.140983642578125},{"word":"with ","start":3.140983642578125,"end":3.4308388671875},{"word":"Gil?","start":3.4308388671875,"end":3.72069384765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Yes. This is him. ","words":[{"word":"Hello. ","start":1.512,"end":1.9120000000000001},{"word":"Yes. ","start":5.332,"end":5.732},{"word":"This ","start":5.732,"end":5.9720002999999995},{"word":"is ","start":5.9720002999999995,"end":6.132},{"word":"him. ","start":6.132,"end":6.292}]},{"role":"agent","content":"Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.","words":[{"word":"Hello ","start":7.764,"end":8.05385498046875},{"word":"Gil.","start":8.05385498046875,"end":8.343710205078125},{"word":" My ","start":8.744708251953124,"end":9.0345634765625},{"word":"name ","start":9.0345634765625,"end":9.32441845703125},{"word":"is ","start":9.32441845703125,"end":9.6142734375},{"word":"Ellen, ","start":9.6142734375,"end":9.904128662109375},{"word":"and ","start":9.904128662109375,"end":10.193983642578125},{"word":"I’m ","start":10.193983642578125,"end":10.4838388671875},{"word":"calling ","start":10.4838388671875,"end":10.77369384765625},{"word":"on ","start":10.77369384765625,"end":11.063548828125},{"word":"behalf ","start":11.063548828125,"end":11.353404052734374},{"word":"of ","start":11.353404052734374,"end":11.643259033203124},{"word":"the ","start":11.643259033203124,"end":11.933114013671876},{"word":"National ","start":11.933114013671876,"end":12.22296923828125},{"word":"Payroll ","start":12.22296923828125,"end":12.51282421875},{"word":"Institute, ","start":12.39064501953125,"end":12.6805},{"word":"NPI.","start":12.39064501953125,"end":12.6805},{"word":" We’re ","start":12.6805,"end":12.97035498046875},{"word":"reaching ","start":12.97035498046875,"end":13.260210205078126},{"word":"out ","start":13.260210205078126,"end":13.550065185546876},{"word":"as ","start":13.550065185546876,"end":13.83992041015625},{"word":"part ","start":13.83992041015625,"end":14.129775390625},{"word":"of ","start":14.129775390625,"end":14.41963037109375},{"word":"our ","start":14.41963037109375,"end":14.709485595703125},{"word":"periodic ","start":14.709485595703125,"end":14.999340576171875},{"word":"member ","start":14.999340576171875,"end":15.289195556640625},{"word":"check-in ","start":15.289195556640625,"end":15.57905078125},{"word":"to ","start":15.57905078125,"end":15.86890576171875},{"word":"share ","start":15.86890576171875,"end":16.158760986328126},{"word":"valuable ","start":16.158760986328126,"end":16.448615966796876},{"word":"resources ","start":16.448615966796876,"end":16.738470947265625},{"word":"to ","start":16.738470947265625,"end":17.028326171875},{"word":"help ","start":17.028326171875,"end":17.31818115234375},{"word":"you ","start":17.31818115234375,"end":17.6080361328125},{"word":"stay ","start":17.6080361328125,"end":17.897891357421877},{"word":"up ","start":17.897891357421877,"end":18.187746337890626},{"word":"to ","start":18.187746337890626,"end":18.4776015625},{"word":"date ","start":18.4776015625,"end":18.76745654296875},{"word":"with ","start":18.76745654296875,"end":19.0573115234375},{"word":"your ","start":19.0573115234375,"end":19.347166748046874},{"word":"payroll ","start":19.347166748046874,"end":19.637021728515624},{"word":"tasks ","start":19.637021728515624,"end":19.926876708984373},{"word":"and ","start":19.926876708984373,"end":20.21673193359375},{"word":"maximize ","start":20.21673193359375,"end":20.5065869140625},{"word":"your ","start":20.5065869140625,"end":20.796442138671875},{"word":"membership ","start":20.796442138671875,"end":21.086297119140625},{"word":"benefits, ","start":20.831103271484373,"end":21.120958251953127},{"word":"if ","start":20.831103271484373,"end":21.120958251953127},{"word":"that’s ","start":20.831103271484373,"end":21.120958251953127},{"word":"OK.","start":20.831103271484373,"end":21.120958251953127}],"metadata":{"response_id":2}},{"role":"user","content":"Yeah. Go ahead. ","words":[{"word":"Yeah. ","start":23.242,"end":23.482000000000003},{"word":"Go ","start":23.482000000000003,"end":23.722},{"word":"ahead. ","start":23.722,"end":23.882}]},{"role":"agent","content":"Thank you. Today, we want to draw your attention to complimentary webinars that are available on demand for you as a member. Here are just a few of the topics: Harnessing the Power of AI in Payroll, The Impact of tariffs on Payroll, and Promotions, advancing within the Payroll Field. 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","words":[{"word":"I'm ","start":48.332,"end":48.652},{"word":"not ","start":48.652,"end":48.892},{"word":"interested. ","start":48.892,"end":49.292}]},{"role":"agent","content":"Thank you for letting me know. May I ask, just in one sentence, what is the main reason you’re not interested?","words":[{"word":"Thank ","start":51.2,"end":51.48985498046875},{"word":"you ","start":51.48985498046875,"end":51.779710205078125},{"word":"for ","start":51.779710205078125,"end":52.06956518554688},{"word":"letting ","start":52.02472827148438,"end":52.314583251953124},{"word":"me ","start":52.02472827148438,"end":52.314583251953124},{"word":"know.","start":52.02472827148438,"end":52.314583251953124},{"word":" May ","start":52.314583251953124,"end":52.6044384765625},{"word":"I ","start":52.6044384765625,"end":52.89429345703125},{"word":"ask, ","start":52.89429345703125,"end":53.1841484375},{"word":"just ","start":53.1841484375,"end":53.474003662109375},{"word":"in ","start":53.474003662109375,"end":53.76385864257813},{"word":"one ","start":53.76385864257813,"end":54.0537138671875},{"word":"sentence, ","start":54.0537138671875,"end":54.34356884765625},{"word":"what ","start":54.34356884765625,"end":54.633423828125},{"word":"is ","start":54.633423828125,"end":54.92327905273437},{"word":"the ","start":54.92327905273437,"end":55.213134033203126},{"word":"main ","start":55.213134033203126,"end":55.50298901367187},{"word":"reason ","start":55.50298901367187,"end":55.79284423828125},{"word":"you’re ","start":55.79284423828125,"end":56.08269921875},{"word":"not ","start":56.08269921875,"end":56.37255444335938},{"word":"interested?","start":56.36685327148437,"end":56.65670825195313}],"metadata":{"response_id":5}},{"role":"user","content":"It's not valuable for me. ","words":[{"word":"It's ","start":59.732,"end":60.131996},{"word":"not ","start":60.152,"end":60.552002},{"word":"valuable ","start":60.552002,"end":61.272},{"word":"for ","start":61.272,"end":61.592},{"word":"me. ","start":61.592,"end":61.832}]},{"role":"agent","content":"Thank you for sharing that. I understand. Most people find the membership not beneficial because they are not aware of all the services that we offer. One inquiry to our Payroll InfoLine can resolve a complex payroll issue for you. Receiving constant updates regarding changes in payroll legislation saves you time to stay current. Our new and revised Career Development Toolkit helps you advance your career, and not to mention that you can network with peers locally or across the country.\n\nAlso, I see on your profile that your membership is set to expire soon. We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. 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","words":[{"word":"When ","start":104.062,"end":104.382},{"word":"is ","start":104.382,"end":104.622},{"word":"the ","start":104.622,"end":104.862},{"word":"membership ","start":105.83200000000001,"end":106.712006},{"word":"set ","start":106.712006,"end":107.19200000000001},{"word":"to ","start":107.19200000000001,"end":107.352005},{"word":"expire? ","start":107.352005,"end":107.592}]},{"role":"agent","content":"Your membership is set to expire on March 31st, 2026. Would you like to take care of your renewal now to ensure uninterrupted access to all your NPI benefits?","words":[{"word":"Your ","start":109.37670825195312,"end":109.6665634765625},{"word":"membership ","start":109.6665634765625,"end":109.95641845703125},{"word":"is ","start":109.95641845703125,"end":110.2462734375},{"word":"set ","start":110.2462734375,"end":110.53612866210938},{"word":"to ","start":110.53612866210938,"end":110.82598364257812},{"word":"expire ","start":110.82598364257812,"end":111.1158388671875},{"word":"on ","start":111.1158388671875,"end":111.40569384765625},{"word":"March ","start":111.40569384765625,"end":111.695548828125},{"word":"31st, ","start":111.695548828125,"end":111.98540405273438},{"word":"2026. 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","words":[{"word":"One. ","start":147.292,"end":147.53199}]},{"role":"agent","content":"Thank you for letting me know.Thanks for being a valued member of the National Payroll Institute. Have a great day!","words":[{"word":"Thank ","start":149.2567082519531,"end":149.5465634765625},{"word":"you ","start":149.5465634765625,"end":149.83641845703124},{"word":"for ","start":149.83641845703124,"end":150.1262734375},{"word":"letting ","start":150.1262734375,"end":150.41612866210937},{"word":"me ","start":150.2671865234375,"end":150.55704174804688},{"word":"know.","start":150.2671865234375,"end":150.55704174804688},{"word":"Thanks ","start":150.55704174804688,"end":150.84689672851562},{"word":"for ","start":150.84689672851562,"end":151.13675170898438},{"word":"being ","start":151.13675170898438,"end":151.42660693359375},{"word":"a ","start":151.42660693359375,"end":151.7164619140625},{"word":"valued ","start":151.7164619140625,"end":152.00631713867188},{"word":"member ","start":152.00631713867188,"end":152.29617211914064},{"word":"of ","start":152.29617211914064,"end":152.58602709960937},{"word":"the ","start":152.58602709960937,"end":152.87588232421874},{"word":"National ","start":152.87588232421874,"end":153.1657373046875},{"word":"Payroll ","start":153.1657373046875,"end":153.45559228515626},{"word":"Institute.","start":153.19289501953125,"end":153.48275},{"word":" Have ","start":153.48275,"end":153.77260498046874},{"word":"a ","start":153.77260498046874,"end":154.06246020507814},{"word":"great ","start":153.98239501953125,"end":154.27225},{"word":"day!","start":153.98239501953125,"end":154.27225}],"metadata":{"response_id":12}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":156.882,"end":157.20199}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Gil?","words":[{"word":"Hello, ","start":1.691708251953125,"end":1.9815634765625},{"word":"may ","start":1.9815634765625,"end":2.27141845703125},{"word":"I ","start":2.27141845703125,"end":2.5612734375},{"word":"please ","start":2.5612734375,"end":2.851128662109375},{"word":"speak ","start":2.851128662109375,"end":3.140983642578125},{"word":"with ","start":3.140983642578125,"end":3.4308388671875},{"word":"Gil?","start":3.4308388671875,"end":3.72069384765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Yes. This is him. ","words":[{"word":"Hello. ","start":1.512,"end":1.9120000000000001},{"word":"Yes. ","start":5.332,"end":5.732},{"word":"This ","start":5.732,"end":5.9720002999999995},{"word":"is ","start":5.9720002999999995,"end":6.132},{"word":"him. ","start":6.132,"end":6.292}]},{"role":"agent","content":"Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.","words":[{"word":"Hello ","start":7.764,"end":8.05385498046875},{"word":"Gil.","start":8.05385498046875,"end":8.343710205078125},{"word":" My ","start":8.744708251953124,"end":9.0345634765625},{"word":"name ","start":9.0345634765625,"end":9.32441845703125},{"word":"is ","start":9.32441845703125,"end":9.6142734375},{"word":"Ellen, ","start":9.6142734375,"end":9.904128662109375},{"word":"and ","start":9.904128662109375,"end":10.193983642578125},{"word":"I’m ","start":10.193983642578125,"end":10.4838388671875},{"word":"calling ","start":10.4838388671875,"end":10.77369384765625},{"word":"on ","start":10.77369384765625,"end":11.063548828125},{"word":"behalf ","start":11.063548828125,"end":11.353404052734374},{"word":"of ","start":11.353404052734374,"end":11.643259033203124},{"word":"the ","start":11.643259033203124,"end":11.933114013671876},{"word":"National ","start":11.933114013671876,"end":12.22296923828125},{"word":"Payroll ","start":12.22296923828125,"end":12.51282421875},{"word":"Institute, ","start":12.39064501953125,"end":12.6805},{"word":"NPI.","start":12.39064501953125,"end":12.6805},{"word":" We’re ","start":12.6805,"end":12.97035498046875},{"word":"reaching ","start":12.97035498046875,"end":13.260210205078126},{"word":"out ","start":13.260210205078126,"end":13.550065185546876},{"word":"as ","start":13.550065185546876,"end":13.83992041015625},{"word":"part ","start":13.83992041015625,"end":14.129775390625},{"word":"of ","start":14.129775390625,"end":14.41963037109375},{"word":"our ","start":14.41963037109375,"end":14.709485595703125},{"word":"periodic ","start":14.709485595703125,"end":14.999340576171875},{"word":"member ","start":14.999340576171875,"end":15.289195556640625},{"word":"check-in ","start":15.289195556640625,"end":15.57905078125},{"word":"to ","start":15.57905078125,"end":15.86890576171875},{"word":"share ","start":15.86890576171875,"end":16.158760986328126},{"word":"valuable ","start":16.158760986328126,"end":16.448615966796876},{"word":"resources ","start":16.448615966796876,"end":16.738470947265625},{"word":"to ","start":16.738470947265625,"end":17.028326171875},{"word":"help ","start":17.028326171875,"end":17.31818115234375},{"word":"you ","start":17.31818115234375,"end":17.6080361328125},{"word":"stay ","start":17.6080361328125,"end":17.897891357421877},{"word":"up ","start":17.897891357421877,"end":18.187746337890626},{"word":"to ","start":18.187746337890626,"end":18.4776015625},{"word":"date ","start":18.4776015625,"end":18.76745654296875},{"word":"with ","start":18.76745654296875,"end":19.0573115234375},{"word":"your ","start":19.0573115234375,"end":19.347166748046874},{"word":"payroll ","start":19.347166748046874,"end":19.637021728515624},{"word":"tasks ","start":19.637021728515624,"end":19.926876708984373},{"word":"and ","start":19.926876708984373,"end":20.21673193359375},{"word":"maximize ","start":20.21673193359375,"end":20.5065869140625},{"word":"your ","start":20.5065869140625,"end":20.796442138671875},{"word":"membership ","start":20.796442138671875,"end":21.086297119140625},{"word":"benefits, ","start":20.831103271484373,"end":21.120958251953127},{"word":"if ","start":20.831103271484373,"end":21.120958251953127},{"word":"that’s ","start":20.831103271484373,"end":21.120958251953127},{"word":"OK.","start":20.831103271484373,"end":21.120958251953127}],"metadata":{"response_id":2}},{"role":"user","content":"Yeah. Go ahead. ","words":[{"word":"Yeah. ","start":23.242,"end":23.482000000000003},{"word":"Go ","start":23.482000000000003,"end":23.722},{"word":"ahead. ","start":23.722,"end":23.882}]},{"role":"agent","content":"Thank you. Today, we want to draw your attention to complimentary webinars that are available on demand for you as a member. Here are just a few of the topics: Harnessing the Power of AI in Payroll, The Impact of tariffs on Payroll, and Promotions, advancing within the Payroll Field. May I email you more information about them?","words":[{"word":"Thank ","start":25.650708251953127,"end":25.9405634765625},{"word":"you.","start":25.9405634765625,"end":26.23041845703125},{"word":" Today, ","start":26.647,"end":26.93685498046875},{"word":"we ","start":26.93685498046875,"end":27.226710205078124},{"word":"want ","start":27.226710205078124,"end":27.516565185546874},{"word":"to ","start":27.516565185546874,"end":27.80642041015625},{"word":"draw ","start":27.80642041015625,"end":28.096275390625},{"word":"your ","start":28.096275390625,"end":28.38613037109375},{"word":"attention ","start":28.38613037109375,"end":28.675985595703125},{"word":"to ","start":28.675985595703125,"end":28.965840576171875},{"word":"complimentary ","start":28.965840576171875,"end":29.255695556640624},{"word":"webinars ","start":29.255695556640624,"end":29.54555078125},{"word":"that ","start":29.54555078125,"end":29.83540576171875},{"word":"are ","start":29.83540576171875,"end":30.125260986328126},{"word":"available ","start":30.125260986328126,"end":30.415115966796876},{"word":"on ","start":30.415115966796876,"end":30.704970947265625},{"word":"demand ","start":30.704970947265625,"end":30.994826171875},{"word":"for ","start":30.994826171875,"end":31.28468115234375},{"word":"you ","start":31.28468115234375,"end":31.5745361328125},{"word":"as ","start":31.523603271484376,"end":31.813458251953126},{"word":"a ","start":31.523603271484376,"end":31.813458251953126},{"word":"member.","start":31.523603271484376,"end":31.813458251953126},{"word":" Here ","start":31.813458251953126,"end":32.1033134765625},{"word":"are ","start":32.1033134765625,"end":32.39316845703125},{"word":"just ","start":32.39316845703125,"end":32.6830234375},{"word":"a ","start":32.6830234375,"end":32.97287866210937},{"word":"few ","start":32.97287866210937,"end":33.26273364257813},{"word":"of ","start":33.26273364257813,"end":33.5525888671875},{"word":"the ","start":33.5525888671875,"end":33.84244384765625},{"word":"topics: ","start":33.84244384765625,"end":34.132298828125},{"word":"Harnessing ","start":34.132298828125,"end":34.42215405273438},{"word":"the ","start":34.42215405273438,"end":34.712009033203124},{"word":"Power ","start":34.712009033203124,"end":35.00186401367188},{"word":"of ","start":35.00186401367188,"end":35.29171923828125},{"word":"AI ","start":35.29171923828125,"end":35.58157421875},{"word":"in ","start":35.58157421875,"end":35.871429443359375},{"word":"Payroll, ","start":35.871429443359375,"end":36.16128442382813},{"word":"The ","start":36.16128442382813,"end":36.451139404296875},{"word":"Impact ","start":36.451139404296875,"end":36.74099462890625},{"word":"of ","start":36.74099462890625,"end":37.030849609375},{"word":"tariffs ","start":37.030849609375,"end":37.32070458984375},{"word":"on ","start":37.32070458984375,"end":37.610559814453126},{"word":"Payroll, ","start":37.610559814453126,"end":37.90041479492187},{"word":"and ","start":37.90041479492187,"end":38.19027001953125},{"word":"Promotions, ","start":38.19027001953125,"end":38.480125},{"word":"advancing ","start":38.480125,"end":38.76997998046875},{"word":"within ","start":38.76997998046875,"end":39.05983520507812},{"word":"the ","start":39.05983520507812,"end":39.349690185546876},{"word":"Payroll ","start":39.13977001953125,"end":39.429625},{"word":"Field.","start":39.13977001953125,"end":39.429625},{"word":" May ","start":39.429625,"end":39.71947998046875},{"word":"I ","start":39.71947998046875,"end":40.00933520507812},{"word":"email ","start":40.00933520507812,"end":40.29919018554688},{"word":"you ","start":40.29919018554688,"end":40.58904541015625},{"word":"more ","start":40.58904541015625,"end":40.878900390625},{"word":"information ","start":40.878900390625,"end":41.16875537109375},{"word":"about ","start":41.0321865234375,"end":41.32204174804688},{"word":"them?","start":41.0321865234375,"end":41.32204174804688}],"metadata":{"response_id":3}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":43.272,"end":43.592}]},{"role":"agent","content":"May I ask why?","words":[{"word":"May ","start":45.453708251953124,"end":45.7435634765625},{"word":"I ","start":45.7435634765625,"end":46.03341845703125},{"word":"ask ","start":46.03341845703125,"end":46.3232734375},{"word":"why?","start":46.3232734375,"end":46.613128662109375}],"metadata":{"response_id":4}},{"role":"user","content":"I'm not interested. ","words":[{"word":"I'm ","start":48.332,"end":48.652},{"word":"not ","start":48.652,"end":48.892},{"word":"interested. ","start":48.892,"end":49.292}]},{"role":"agent","content":"Thank you for letting me know. May I ask, just in one sentence, what is the main reason you’re not interested?","words":[{"word":"Thank ","start":51.2,"end":51.48985498046875},{"word":"you ","start":51.48985498046875,"end":51.779710205078125},{"word":"for ","start":51.779710205078125,"end":52.06956518554688},{"word":"letting ","start":52.02472827148438,"end":52.314583251953124},{"word":"me ","start":52.02472827148438,"end":52.314583251953124},{"word":"know.","start":52.02472827148438,"end":52.314583251953124},{"word":" May ","start":52.314583251953124,"end":52.6044384765625},{"word":"I ","start":52.6044384765625,"end":52.89429345703125},{"word":"ask, ","start":52.89429345703125,"end":53.1841484375},{"word":"just ","start":53.1841484375,"end":53.474003662109375},{"word":"in ","start":53.474003662109375,"end":53.76385864257813},{"word":"one ","start":53.76385864257813,"end":54.0537138671875},{"word":"sentence, ","start":54.0537138671875,"end":54.34356884765625},{"word":"what ","start":54.34356884765625,"end":54.633423828125},{"word":"is ","start":54.633423828125,"end":54.92327905273437},{"word":"the ","start":54.92327905273437,"end":55.213134033203126},{"word":"main ","start":55.213134033203126,"end":55.50298901367187},{"word":"reason ","start":55.50298901367187,"end":55.79284423828125},{"word":"you’re ","start":55.79284423828125,"end":56.08269921875},{"word":"not ","start":56.08269921875,"end":56.37255444335938},{"word":"interested?","start":56.36685327148437,"end":56.65670825195313}],"metadata":{"response_id":5}},{"role":"user","content":"It's not valuable for me. ","words":[{"word":"It's ","start":59.732,"end":60.131996},{"word":"not ","start":60.152,"end":60.552002},{"word":"valuable ","start":60.552002,"end":61.272},{"word":"for ","start":61.272,"end":61.592},{"word":"me. ","start":61.592,"end":61.832}]},{"role":"agent","content":"Thank you for sharing that. I understand. Most people find the membership not beneficial because they are not aware of all the services that we offer. One inquiry to our Payroll InfoLine can resolve a complex payroll issue for you. Receiving constant updates regarding changes in payroll legislation saves you time to stay current. Our new and revised Career Development Toolkit helps you advance your career, and not to mention that you can network with peers locally or across the country.\n\nAlso, I see on your profile that your membership is set to expire soon. We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. Would you like to take care of your renewal, too?","words":[{"word":"Thank ","start":63.800708251953125,"end":64.0905634765625},{"word":"you ","start":64.0905634765625,"end":64.38041845703125},{"word":"for ","start":64.38041845703125,"end":64.6702734375},{"word":"sharing ","start":64.6702734375,"end":64.96012866210937},{"word":"that.","start":64.7183115234375,"end":65.00816674804688},{"word":" I ","start":65.00816674804688,"end":65.29802172851562},{"word":"understand.","start":65.29802172851562,"end":65.58787670898438},{"word":" Most ","start":66.0995,"end":66.38935498046875},{"word":"people ","start":66.38935498046875,"end":66.67921020507812},{"word":"find ","start":66.67921020507812,"end":66.96906518554688},{"word":"the ","start":66.96906518554688,"end":67.25892041015625},{"word":"membership ","start":67.25892041015625,"end":67.548775390625},{"word":"not ","start":67.548775390625,"end":67.83863037109376},{"word":"beneficial 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","words":[{"word":"When ","start":104.062,"end":104.382},{"word":"is ","start":104.382,"end":104.622},{"word":"the ","start":104.622,"end":104.862},{"word":"membership ","start":105.83200000000001,"end":106.712006},{"word":"set ","start":106.712006,"end":107.19200000000001},{"word":"to ","start":107.19200000000001,"end":107.352005},{"word":"expire? ","start":107.352005,"end":107.592}]},{"role":"agent","content":"Your membership is set to expire on March 31st, 2026. Would you like to take care of your renewal now to ensure uninterrupted access to all your NPI benefits?","words":[{"word":"Your ","start":109.37670825195312,"end":109.6665634765625},{"word":"membership ","start":109.6665634765625,"end":109.95641845703125},{"word":"is ","start":109.95641845703125,"end":110.2462734375},{"word":"set ","start":110.2462734375,"end":110.53612866210938},{"word":"to ","start":110.53612866210938,"end":110.82598364257812},{"word":"expire ","start":110.82598364257812,"end":111.1158388671875},{"word":"on ","start":111.1158388671875,"end":111.40569384765625},{"word":"March ","start":111.40569384765625,"end":111.695548828125},{"word":"31st, ","start":111.695548828125,"end":111.98540405273438},{"word":"2026. 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Jan 27 contact want to renew and sent the email1\n2026\/01\/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4\/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4\/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4\/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted\/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4\/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3\/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3\/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5\/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4\/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3\/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed\n2026 Mar 16 contact agreed to receive webinar info and renewal application email - NPI# 31090\n2026 Mar 16 contact declined renewal citing lack of usage and poor service experience; feedback to be forwarded\n2026 Mar 19 contact confirmed email and received webinar info email; membership expiration discussed, renewal email offered\n2026 Mar 19 contact declined renewal citing no longer working in payroll","cdate":"2025-03-10T09:43:49-05:00","udate":"2026-03-19T10:09:59-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/300037\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/300037\/field"},"owner":"31090","id":"300037"}} FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"757910050","ua":"okhttp\/5.3.2","hash":"2453c35fe13a6913a20edfddfcf753c0","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"264","rating_tstamp":"2026-02-23","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-18T12:04:47-05:00","udate":"2026-03-19T10:09:59-05:00","edate":"2026-03-18T08:08:44-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-10 09:43:48","updated_utc_timestamp":"2026-03-19 10:09:59","created_timestamp":"2025-03-10 09:43:48","updated_timestamp":"2026-03-19 10:09:59","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-12-01 14:10:18","last_open_date":"2026-02-23 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"757910050","ua":"okhttp\/5.3.2","hash":"2453c35fe13a6913a20edfddfcf753c0","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"264","rating_tstamp":"2026-02-23","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-18T12:04:47-05:00","udate":"2026-03-19T10:09:59-05:00","edate":"2026-03-18T08:08:44-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-10 09:43:48","updated_utc_timestamp":"2026-03-19 10:09:59","created_timestamp":"2025-03-10 09:43:48","updated_timestamp":"2026-03-19 10:09:59","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-12-01 14:10:18","last_open_date":"2026-02-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-19 11:16:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_59f299fd268d25a781377be7416","call_type":"phone_call","agent_id":"agent_e28fce9dc8aa168cccde638a64","agent_version":11,"agent_name":"NPI APX","retell_llm_dynamic_variables":{"first_name":"Gil","last_name":"Test","full_name":"Gil Test","contact_id":"31090","email":"g@directobjective.ca","orgname":"Direct Objective Consulting","member_type":"AST","bloc_notes_ac":"2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed\n2026 Mar 16 contact agreed to receive webinar info and renewal application email - NPI# 31090\n2026 Mar 16 contact declined renewal citing lack of usage and poor service experience; feedback to be forwarded\n2026 Mar 19 contact confirmed email and received webinar info email; membership expiration discussed, renewal email offered\n2026 Mar 19 contact declined renewal citing no longer working in payroll","number_of_passed_courses":"0","extension":"","province":"QC","toronto_current_time":"2026-03-19T11:13:01-04:00","paid_thru":"","company_paid_thru":"2026-03-31"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_59f299fd268d25a781377be7416","X-RetellAI-SipTraceId":"call_59f299fd268d25a781377be7416","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1773933190623,"end_timestamp":1773933376516,"duration_ms":185893,"transcript":"Agent: Hello, may I please speak with Gil?\nUser: Hello. Yes. Who's speaking? \nAgent: My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. Am I speaking with Gil?\nUser: Yes. This is Gil speaking. \nAgent: Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.\nUser: Yeah. Go ahead. \nAgent: Today, we want to draw your attention to complimentary webinars that are available on demand for you as a member. Here are just a few of the topics: Harnessing the Power of AI in Payroll, The Impact of tariffs on Payroll, and Promotions, advancing within the Payroll Field. May I email you more information about them?\nUser: Yeah. Sure. \nAgent: Great, thank you. May I verify that your email address is g at directobjective dot C A?\nUser: Yes. That's correct. \nAgent: Perfect. I sent you an email with all the information you need about these webinars.\n\nAlso, I see on your profile that your membership is set to expire on 2026-03-31. We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. Would you like to take care of your renewal, too?\nUser: Yeah. Sure. \nAgent: Perfect. I sent you an email with the Associate Membership application form. Once you receive the email, please complete it and submit it back to us.\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Five \nAgent: Thank you. Would you be willing to share a brief testimonial about how your membership was beneficial?\nUser: Yes. \nAgent: Thank you. Please share your testimonial, and I’ll make sure it’s recorded just as you say it.\nUser: Okay. So I used the NPI membership for the past couple of years, and I'm very happy with the assistance that I received from NPI. \nAgent: Thank you for sharing that. We’ll send you an email in a few days with your suggested testimonial for your confirmation.\n\nThanks for being a valued member of the National Payroll Institute. Have a great day!\nUser: Thank you. Bye. \nAgent: Thank you. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Gil?","words":[{"word":"Hello, ","start":1.403416748046875,"end":1.767052978515625},{"word":"may ","start":1.767052978515625,"end":2.130689453125},{"word":"I ","start":2.130689453125,"end":2.49432568359375},{"word":"please ","start":2.49432568359375,"end":2.857962158203125},{"word":"speak ","start":2.857962158203125,"end":3.221598388671875},{"word":"with ","start":3.221598388671875,"end":3.58523486328125},{"word":"Gil?","start":3.501113525390625,"end":3.86475}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Yes. Who's speaking? ","words":[{"word":"Hello. ","start":1.28,"end":1.68},{"word":"Yes. ","start":5.3699997,"end":6.3299997},{"word":"Who's ","start":6.3299997,"end":6.73},{"word":"speaking? ","start":6.73,"end":7.0499995}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. Am I speaking with Gil?","words":[{"word":"My ","start":9.111416748046874,"end":9.475052978515626},{"word":"name ","start":9.475052978515626,"end":9.838689453125},{"word":"is ","start":9.838689453125,"end":10.20232568359375},{"word":"Ellen, ","start":10.20232568359375,"end":10.565962158203124},{"word":"and ","start":10.565962158203124,"end":10.929598388671875},{"word":"I’m ","start":10.929598388671875,"end":11.29323486328125},{"word":"calling ","start":11.29323486328125,"end":11.65687109375},{"word":"on ","start":11.65687109375,"end":12.020507568359376},{"word":"behalf ","start":12.020507568359376,"end":12.38414404296875},{"word":"of ","start":12.38414404296875,"end":12.7477802734375},{"word":"the ","start":12.7477802734375,"end":13.111416748046874},{"word":"National ","start":13.111416748046874,"end":13.475052978515626},{"word":"Payroll ","start":13.475052978515626,"end":13.838689453125},{"word":"Institute, ","start":13.565947021484375,"end":13.929583251953124},{"word":"NPI.","start":13.565947021484375,"end":13.929583251953124},{"word":" Am ","start":13.929583251953124,"end":14.2932197265625},{"word":"I ","start":14.2932197265625,"end":14.65685595703125},{"word":"speaking ","start":14.65685595703125,"end":15.020492431640625},{"word":"with ","start":15.020492431640625,"end":15.38412890625},{"word":"Gil?","start":15.0636552734375,"end":15.427291748046875}],"metadata":{"response_id":3}},{"role":"user","content":"Yes. This is Gil speaking. ","words":[{"word":"Yes. ","start":16.69,"end":17.17},{"word":"This ","start":17.17,"end":17.330000000000002},{"word":"is ","start":17.330000000000002,"end":17.490000000000002},{"word":"Gil ","start":17.490000000000002,"end":17.809999},{"word":"speaking. ","start":17.809999,"end":18.05}]},{"role":"agent","content":"Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.","words":[{"word":"Hello ","start":19.502,"end":19.865636474609374},{"word":"Gil.","start":19.865636474609374,"end":20.229272705078124},{"word":" My ","start":20.750416748046874,"end":21.114052978515623},{"word":"name ","start":21.114052978515623,"end":21.477689453125},{"word":"is ","start":21.477689453125,"end":21.84132568359375},{"word":"Ellen, ","start":21.84132568359375,"end":22.204962158203124},{"word":"and ","start":22.204962158203124,"end":22.568598388671877},{"word":"I’m ","start":22.568598388671877,"end":22.93223486328125},{"word":"calling ","start":22.93223486328125,"end":23.29587109375},{"word":"on ","start":23.29587109375,"end":23.659507568359373},{"word":"behalf ","start":23.659507568359373,"end":24.02314404296875},{"word":"of ","start":24.02314404296875,"end":24.3867802734375},{"word":"the ","start":24.3867802734375,"end":24.750416748046874},{"word":"National ","start":24.750416748046874,"end":25.114052978515623},{"word":"Payroll ","start":25.114052978515623,"end":25.477689453125},{"word":"Institute, ","start":25.170113525390626,"end":25.53375},{"word":"NPI.","start":25.170113525390626,"end":25.53375},{"word":" We’re ","start":25.53375,"end":25.897386474609377},{"word":"reaching ","start":25.897386474609377,"end":26.261022705078126},{"word":"out ","start":26.261022705078126,"end":26.6246591796875},{"word":"as ","start":26.6246591796875,"end":26.98829541015625},{"word":"part ","start":26.98829541015625,"end":27.351931884765627},{"word":"of ","start":27.351931884765627,"end":27.715568115234376},{"word":"our ","start":27.715568115234376,"end":28.07920458984375},{"word":"periodic ","start":28.07920458984375,"end":28.4428408203125},{"word":"member ","start":28.4428408203125,"end":28.806477294921876},{"word":"check-in ","start":28.806477294921876,"end":29.170113525390626},{"word":"to ","start":29.170113525390626,"end":29.53375},{"word":"share ","start":29.53375,"end":29.897386474609377},{"word":"valuable ","start":29.897386474609377,"end":30.261022705078126},{"word":"resources ","start":30.261022705078126,"end":30.6246591796875},{"word":"to ","start":30.6246591796875,"end":30.98829541015625},{"word":"help ","start":30.98829541015625,"end":31.351931884765627},{"word":"you ","start":31.351931884765627,"end":31.715568115234376},{"word":"stay ","start":31.715568115234376,"end":32.07920458984375},{"word":"up ","start":32.07920458984375,"end":32.4428408203125},{"word":"to ","start":32.4428408203125,"end":32.806477294921876},{"word":"date ","start":32.806477294921876,"end":33.170113525390626},{"word":"with ","start":33.170113525390626,"end":33.53375},{"word":"your ","start":33.53375,"end":33.89738647460938},{"word":"payroll ","start":33.89738647460938,"end":34.261022705078126},{"word":"tasks ","start":34.261022705078126,"end":34.6246591796875},{"word":"and ","start":34.36523852539062,"end":34.728875},{"word":"maximize ","start":34.36523852539062,"end":34.728875},{"word":"your ","start":34.36523852539062,"end":34.728875},{"word":"membership ","start":34.36523852539062,"end":34.728875},{"word":"benefits, ","start":34.36523852539062,"end":34.728875},{"word":"if ","start":34.36523852539062,"end":34.728875},{"word":"that’s ","start":34.36523852539062,"end":34.728875},{"word":"OK.","start":34.36523852539062,"end":34.728875}],"metadata":{"response_id":5}},{"role":"user","content":"Yeah. Go ahead. ","words":[{"word":"Yeah. ","start":36.29,"end":36.609998000000004},{"word":"Go ","start":36.609998000000004,"end":36.85},{"word":"ahead. ","start":36.85,"end":37.01}]},{"role":"agent","content":"Today, we want to draw your attention to complimentary webinars that are available on demand for you as a member. Here are just a few of the topics: Harnessing the Power of AI in Payroll, The Impact of tariffs on Payroll, and Promotions, advancing within the Payroll Field. May I email you more information about them?","words":[{"word":"Today, ","start":38.765416748046874,"end":39.129052978515624},{"word":"we ","start":39.129052978515624,"end":39.492689453125},{"word":"want ","start":39.492689453125,"end":39.85632568359375},{"word":"to ","start":39.85632568359375,"end":40.219962158203124},{"word":"draw ","start":40.219962158203124,"end":40.583598388671874},{"word":"your ","start":40.583598388671874,"end":40.94723486328125},{"word":"attention ","start":40.94723486328125,"end":41.31087109375},{"word":"to ","start":41.31087109375,"end":41.674507568359374},{"word":"complimentary ","start":41.674507568359374,"end":42.03814404296875},{"word":"webinars ","start":42.03814404296875,"end":42.4017802734375},{"word":"that ","start":42.4017802734375,"end":42.765416748046874},{"word":"are ","start":42.765416748046874,"end":43.129052978515624},{"word":"available ","start":43.129052978515624,"end":43.492689453125},{"word":"on ","start":43.492689453125,"end":43.85632568359375},{"word":"demand ","start":43.85632568359375,"end":44.219962158203124},{"word":"for ","start":44.219962158203124,"end":44.583598388671874},{"word":"you ","start":44.583598388671874,"end":44.94723486328125},{"word":"as ","start":44.92661352539063,"end":45.29025},{"word":"a ","start":44.92661352539063,"end":45.29025},{"word":"member.","start":44.92661352539063,"end":45.29025},{"word":" Here ","start":45.29025,"end":45.65388647460937},{"word":"are ","start":45.65388647460937,"end":46.01752270507812},{"word":"just ","start":46.01752270507812,"end":46.3811591796875},{"word":"a ","start":46.3811591796875,"end":46.74479541015625},{"word":"few ","start":46.74479541015625,"end":47.10843188476562},{"word":"of ","start":47.10843188476562,"end":47.47206811523437},{"word":"the ","start":47.47206811523437,"end":47.83570458984375},{"word":"topics: ","start":47.83570458984375,"end":48.1993408203125},{"word":"Harnessing ","start":48.1993408203125,"end":48.56297729492187},{"word":"the ","start":48.56297729492187,"end":48.92661352539063},{"word":"Power ","start":48.92661352539063,"end":49.29025},{"word":"of ","start":49.29025,"end":49.65388647460937},{"word":"AI ","start":49.65388647460937,"end":50.01752270507812},{"word":"in ","start":50.01752270507812,"end":50.3811591796875},{"word":"Payroll, ","start":50.3811591796875,"end":50.74479541015625},{"word":"The ","start":50.74479541015625,"end":51.10843188476562},{"word":"Impact ","start":51.10843188476562,"end":51.47206811523437},{"word":"of ","start":51.47206811523437,"end":51.83570458984375},{"word":"tariffs ","start":51.83570458984375,"end":52.1993408203125},{"word":"on ","start":52.1993408203125,"end":52.56297729492187},{"word":"Payroll, ","start":52.56297729492187,"end":52.92661352539063},{"word":"and ","start":52.92661352539063,"end":53.29025},{"word":"Promotions, ","start":53.29025,"end":53.65388647460937},{"word":"advancing ","start":53.65388647460937,"end":54.01752270507812},{"word":"within ","start":54.01752270507812,"end":54.3811591796875},{"word":"the ","start":54.15657202148437,"end":54.52020825195312},{"word":"Payroll ","start":54.15657202148437,"end":54.52020825195312},{"word":"Field.","start":54.15657202148437,"end":54.52020825195312},{"word":" May ","start":54.52020825195312,"end":54.8838447265625},{"word":"I ","start":54.8838447265625,"end":55.24748095703125},{"word":"email ","start":55.24748095703125,"end":55.61111743164062},{"word":"you ","start":55.61111743164062,"end":55.97475390625},{"word":"more ","start":55.97475390625,"end":56.33839013671875},{"word":"information ","start":56.33839013671875,"end":56.70202661132812},{"word":"about ","start":56.5017802734375,"end":56.865416748046876},{"word":"them?","start":56.5017802734375,"end":56.865416748046876}],"metadata":{"response_id":6}},{"role":"user","content":"Yeah. Sure. ","words":[{"word":"Yeah. ","start":58.230000000000004,"end":58.550000000000004},{"word":"Sure. ","start":58.550000000000004,"end":58.79}]},{"role":"agent","content":"Great, thank you. May I verify that your email address is g at directobjective dot C A?","words":[{"word":"Great, ","start":60.464,"end":60.82763647460938},{"word":"thank ","start":60.82763647460938,"end":61.19127270507813},{"word":"you.","start":61.19127270507813,"end":61.5549091796875},{"word":" May ","start":62.07779174804688,"end":62.44142797851563},{"word":"I ","start":62.44142797851563,"end":62.805064453125},{"word":"verify ","start":62.805064453125,"end":63.16870068359375},{"word":"that ","start":63.16870068359375,"end":63.53233715820313},{"word":"your ","start":63.53233715820313,"end":63.89597338867188},{"word":"email ","start":63.89597338867188,"end":64.25960986328126},{"word":"address ","start":64.25960986328126,"end":64.62324609375},{"word":"is ","start":64.62324609375,"end":64.98688256835938},{"word":"g ","start":64.98688256835938,"end":65.35051904296876},{"word":"at ","start":65.35051904296876,"end":65.7141552734375},{"word":"directobjective ","start":65.7141552734375,"end":66.07779174804688},{"word":"dot ","start":66.07779174804688,"end":66.44142797851562},{"word":"C ","start":66.44142797851562,"end":66.805064453125},{"word":"A?","start":66.805064453125,"end":67.16870068359376}],"metadata":{"response_id":8}},{"role":"user","content":"Yes. That's correct. ","words":[{"word":"Yes. ","start":70.31999,"end":70.8},{"word":"That's ","start":70.8,"end":71.039995},{"word":"correct. ","start":71.039995,"end":71.28}]},{"role":"agent","content":"Perfect. I sent you an email with all the information you need about these webinars.\n\nAlso, I see on your profile that your membership is set to expire on 2026-03-31. We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. 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Please share your testimonial, and I’ll make sure it’s recorded just as you say it.","words":[{"word":"Thank ","start":145.284,"end":145.64763647460939},{"word":"you.","start":145.64763647460939,"end":146.0112727050781},{"word":" Please ","start":146.13154174804689,"end":146.4951779785156},{"word":"share ","start":146.4951779785156,"end":146.858814453125},{"word":"your ","start":146.858814453125,"end":147.22245068359376},{"word":"testimonial, ","start":147.22245068359376,"end":147.58608715820313},{"word":"and ","start":147.58608715820313,"end":147.94972338867188},{"word":"I’ll ","start":147.94972338867188,"end":148.31335986328125},{"word":"make ","start":148.31335986328125,"end":148.67699609375},{"word":"sure ","start":148.67699609375,"end":149.04063256835937},{"word":"it’s ","start":149.04063256835937,"end":149.40426904296876},{"word":"recorded ","start":149.40426904296876,"end":149.7679052734375},{"word":"just ","start":149.7679052734375,"end":150.13154174804689},{"word":"as ","start":150.08682202148438,"end":150.45045825195314},{"word":"you ","start":150.08682202148438,"end":150.45045825195314},{"word":"say ","start":150.08682202148438,"end":150.45045825195314},{"word":"it.","start":150.08682202148438,"end":150.45045825195314}],"metadata":{"response_id":14}},{"role":"user","content":"Okay. So I used the NPI membership for the past couple of years, and I'm very happy with the assistance that I received from NPI. ","words":[{"word":"Okay. 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Have a great day!","words":[{"word":"Thank ","start":168.789,"end":169.15263647460938},{"word":"you ","start":169.15263647460938,"end":169.51627270507814},{"word":"for ","start":169.51627270507814,"end":169.8799091796875},{"word":"sharing ","start":169.80694702148438,"end":170.17058325195313},{"word":"that.","start":169.80694702148438,"end":170.17058325195313},{"word":" We’ll ","start":170.17058325195313,"end":170.5342197265625},{"word":"send ","start":170.5342197265625,"end":170.89785595703125},{"word":"you ","start":170.89785595703125,"end":171.26149243164062},{"word":"an ","start":171.26149243164062,"end":171.62512890625},{"word":"email ","start":171.62512890625,"end":171.98876513671874},{"word":"in ","start":171.98876513671874,"end":172.35240161132813},{"word":"a ","start":172.35240161132813,"end":172.71603784179686},{"word":"few ","start":172.71603784179686,"end":173.07967431640625},{"word":"days ","start":173.07967431640625,"end":173.443310546875},{"word":"with ","start":173.443310546875,"end":173.80694702148438},{"word":"your ","start":173.80694702148438,"end":174.17058325195313},{"word":"suggested ","start":174.17058325195313,"end":174.5342197265625},{"word":"testimonial ","start":174.5342197265625,"end":174.89785595703125},{"word":"for ","start":174.89785595703125,"end":175.26149243164062},{"word":"your ","start":175.0546552734375,"end":175.41829174804687},{"word":"confirmation.","start":175.0546552734375,"end":175.41829174804687},{"word":"\n\nThanks ","start":175.41829174804687,"end":175.78192797851563},{"word":"for ","start":175.78192797851563,"end":176.145564453125},{"word":"being ","start":176.145564453125,"end":176.50920068359375},{"word":"a ","start":176.50920068359375,"end":176.8728371582031},{"word":"valued ","start":176.8728371582031,"end":177.23647338867187},{"word":"member ","start":177.23647338867187,"end":177.60010986328126},{"word":"of ","start":177.60010986328126,"end":177.96374609375},{"word":"the ","start":177.96374609375,"end":178.32738256835938},{"word":"National ","start":178.32738256835938,"end":178.69101904296875},{"word":"Payroll ","start":178.69101904296875,"end":179.0546552734375},{"word":"Institute.","start":178.71182202148438,"end":179.07545825195314},{"word":" Have ","start":179.07545825195314,"end":179.4390947265625},{"word":"a ","start":179.4390947265625,"end":179.80273095703126},{"word":"great ","start":179.7102802734375,"end":180.07391674804688},{"word":"day!","start":179.7102802734375,"end":180.07391674804688}],"metadata":{"response_id":15}},{"role":"user","content":"Thank you. Bye. ","words":[{"word":"Thank ","start":181.99,"end":182.23001},{"word":"you. ","start":182.23001,"end":182.55},{"word":"Bye. ","start":182.55,"end":182.79001}]},{"role":"agent","content":"Thank you. ","words":[{"word":"Thank ","start":184.98,"end":185.34363647460938},{"word":"you. ","start":185.34363647460938,"end":185.7072727050781}],"metadata":{"response_id":18}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Gil?","words":[{"word":"Hello, ","start":1.403416748046875,"end":1.767052978515625},{"word":"may ","start":1.767052978515625,"end":2.130689453125},{"word":"I ","start":2.130689453125,"end":2.49432568359375},{"word":"please ","start":2.49432568359375,"end":2.857962158203125},{"word":"speak ","start":2.857962158203125,"end":3.221598388671875},{"word":"with ","start":3.221598388671875,"end":3.58523486328125},{"word":"Gil?","start":3.501113525390625,"end":3.86475}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Yes. Who's speaking? ","words":[{"word":"Hello. ","start":1.28,"end":1.68},{"word":"Yes. ","start":5.3699997,"end":6.3299997},{"word":"Who's ","start":6.3299997,"end":6.73},{"word":"speaking? ","start":6.73,"end":7.0499995}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. Am I speaking with Gil?","words":[{"word":"My ","start":9.111416748046874,"end":9.475052978515626},{"word":"name ","start":9.475052978515626,"end":9.838689453125},{"word":"is ","start":9.838689453125,"end":10.20232568359375},{"word":"Ellen, ","start":10.20232568359375,"end":10.565962158203124},{"word":"and ","start":10.565962158203124,"end":10.929598388671875},{"word":"I’m ","start":10.929598388671875,"end":11.29323486328125},{"word":"calling ","start":11.29323486328125,"end":11.65687109375},{"word":"on ","start":11.65687109375,"end":12.020507568359376},{"word":"behalf ","start":12.020507568359376,"end":12.38414404296875},{"word":"of ","start":12.38414404296875,"end":12.7477802734375},{"word":"the ","start":12.7477802734375,"end":13.111416748046874},{"word":"National ","start":13.111416748046874,"end":13.475052978515626},{"word":"Payroll ","start":13.475052978515626,"end":13.838689453125},{"word":"Institute, ","start":13.565947021484375,"end":13.929583251953124},{"word":"NPI.","start":13.565947021484375,"end":13.929583251953124},{"word":" Am ","start":13.929583251953124,"end":14.2932197265625},{"word":"I ","start":14.2932197265625,"end":14.65685595703125},{"word":"speaking ","start":14.65685595703125,"end":15.020492431640625},{"word":"with ","start":15.020492431640625,"end":15.38412890625},{"word":"Gil?","start":15.0636552734375,"end":15.427291748046875}],"metadata":{"response_id":3}},{"role":"user","content":"Yes. This is Gil speaking. ","words":[{"word":"Yes. ","start":16.69,"end":17.17},{"word":"This ","start":17.17,"end":17.330000000000002},{"word":"is ","start":17.330000000000002,"end":17.490000000000002},{"word":"Gil ","start":17.490000000000002,"end":17.809999},{"word":"speaking. ","start":17.809999,"end":18.05}]},{"role":"agent","content":"Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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I sent you an email with the Associate Membership application form. 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Please share your testimonial, and I’ll make sure it’s recorded just as you say it.","words":[{"word":"Thank ","start":145.284,"end":145.64763647460939},{"word":"you.","start":145.64763647460939,"end":146.0112727050781},{"word":" Please ","start":146.13154174804689,"end":146.4951779785156},{"word":"share ","start":146.4951779785156,"end":146.858814453125},{"word":"your ","start":146.858814453125,"end":147.22245068359376},{"word":"testimonial, ","start":147.22245068359376,"end":147.58608715820313},{"word":"and ","start":147.58608715820313,"end":147.94972338867188},{"word":"I’ll ","start":147.94972338867188,"end":148.31335986328125},{"word":"make ","start":148.31335986328125,"end":148.67699609375},{"word":"sure ","start":148.67699609375,"end":149.04063256835937},{"word":"it’s ","start":149.04063256835937,"end":149.40426904296876},{"word":"recorded ","start":149.40426904296876,"end":149.7679052734375},{"word":"just ","start":149.7679052734375,"end":150.13154174804689},{"word":"as ","start":150.08682202148438,"end":150.45045825195314},{"word":"you ","start":150.08682202148438,"end":150.45045825195314},{"word":"say ","start":150.08682202148438,"end":150.45045825195314},{"word":"it.","start":150.08682202148438,"end":150.45045825195314}],"metadata":{"response_id":14}},{"role":"user","content":"Okay. 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Bye. ","words":[{"word":"Thank ","start":181.99,"end":182.23001},{"word":"you. ","start":182.23001,"end":182.55},{"word":"Bye. ","start":182.55,"end":182.79001}]},{"role":"agent","content":"Thank you. ","words":[{"word":"Thank ","start":184.98,"end":185.34363647460938},{"word":"you. 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contact with Gil, introduced herself but conversation was interrupted\/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4\/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3\/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3\/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5\/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4\/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3\/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed\n2026 Mar 16 contact agreed to receive webinar info and renewal application email - NPI# 31090\n2026 Mar 16 contact declined renewal citing lack of usage and poor service experience; feedback to be forwarded\n2026 Mar 19 contact confirmed email and received webinar info email; membership expiration discussed, renewal email offered\n2026 Mar 19 contact declined renewal citing no longer working in payroll\n2026 Mar 19 contact agreed to renew and was sent renewal application email - NPI# 31090","cdate":"2025-03-10T09:43:49-05:00","udate":"2026-03-19T10:16:26-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/300037\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/300037\/field"},"owner":"31090","id":"300037"}} FIELD 66 → HTTP 200 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"757910050","ua":"okhttp\/5.3.2","hash":"2453c35fe13a6913a20edfddfcf753c0","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"266","rating_tstamp":"2026-02-23","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-18T12:04:47-05:00","udate":"2026-03-19T10:16:26-05:00","edate":"2026-03-18T08:08:44-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-10 09:43:48","updated_utc_timestamp":"2026-03-19 10:16:26","created_timestamp":"2025-03-10 09:43:48","updated_timestamp":"2026-03-19 10:16:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-12-01 14:10:18","last_open_date":"2026-02-23 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"757910050","ua":"okhttp\/5.3.2","hash":"2453c35fe13a6913a20edfddfcf753c0","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"266","rating_tstamp":"2026-02-23","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-18T12:04:47-05:00","udate":"2026-03-19T10:16:26-05:00","edate":"2026-03-18T08:08:44-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-10 09:43:48","updated_utc_timestamp":"2026-03-19 10:16:26","created_timestamp":"2025-03-10 09:43:48","updated_timestamp":"2026-03-19 10:16:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-12-01 14:10:18","last_open_date":"2026-02-23 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"757910050","ua":"okhttp\/5.3.2","hash":"2453c35fe13a6913a20edfddfcf753c0","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"266","rating_tstamp":"2026-02-23","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-18T12:04:47-05:00","udate":"2026-03-19T10:16:26-05:00","edate":"2026-03-18T08:08:44-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-10 09:43:48","updated_utc_timestamp":"2026-03-19 10:16:26","created_timestamp":"2025-03-10 09:43:48","updated_timestamp":"2026-03-19 10:16:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-12-01 14:10:18","last_open_date":"2026-02-23 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FIELD 340 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"757910050","ua":"okhttp\/5.3.2","hash":"2453c35fe13a6913a20edfddfcf753c0","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"266","rating_tstamp":"2026-02-23","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-18T12:04:47-05:00","udate":"2026-03-19T10:16:27-05:00","edate":"2026-03-18T08:08:44-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-10 09:43:48","updated_utc_timestamp":"2026-03-19 10:16:27","created_timestamp":"2025-03-10 09:43:48","updated_timestamp":"2026-03-19 10:16:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-12-01 14:10:18","last_open_date":"2026-02-23 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Consulting","member_type":"AST","bloc_notes_ac":"2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed\n2026 Mar 16 contact agreed to receive webinar info and renewal application email - NPI# 31090\n2026 Mar 16 contact declined renewal citing lack of usage and poor service experience; feedback to be forwarded\n2026 Mar 19 contact confirmed email and received webinar info email; membership expiration discussed, renewal email offered\n2026 Mar 19 contact declined renewal citing no longer working in payroll\n2026 Mar 19 contact agreed to renew and was sent renewal application email - NPI# 31090","number_of_passed_courses":"0","extension":"","province":"QC","toronto_current_time":"2026-03-19T12:16:27-04:00","paid_thru":"","company_paid_thru":"2026-03-31"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8e94f4844f487a2783438764931","X-RetellAI-SipTraceId":"call_8e94f4844f487a2783438764931","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1773937031363,"end_timestamp":1773937216929,"duration_ms":185566,"transcript":"User: Hello? \nAgent: Hello, may I please speak with Gil?\nUser: This is Gil speaking. Who is it? \nAgent: Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.\nUser: Yeah. Go ahead. \nAgent: Thank you, Gil.\n\nToday, we want to draw your attention to complimentary webinars that are available on demand for you as a member. Here are just a few of the topics: Harnessing the Power of AI in Payroll, The Impact of tariffs on Payroll, and Promotions, advancing within the Payroll Field. May I email you more information about them?\nUser: Can you explain what the tariff webinar is about? \nAgent: Of course. The Impact of Tariffs on Payroll webinar covers how Canada’s federal and provincial governments are responding to ongoing tariff threats and shifting political dynamics. It discusses special measures and new support initiatives to help businesses and workers navigate economic uncertainties, avoid layoffs, and retain their workforce. The presentation provides a payroll perspective on support measures like the Middle Class Tax Cut, Employment Insurance Program, Work-Sharing Program, interest and penalty-free periods, and Workers’ Compensation Rebates.\n\nWould you like me to email you more information about this and other webinars?\nUser: How do I register for this? \nAgent: After you register for an archived webinar, you’ll receive a confirmation email with login information about two business days after your registration is processed. You’ll then \nUser: And \nAgent: have access \nUser: how how do I register for them? \nUser: Is the link inside the email that you're about to send. \nAgent: Yes, that’s correct. The email I send will include information and links so you can register for the webinars directly.May I confirm that your email address is g at directobjective dot C A?\nUser: Yes. That's correct. \nAgent: Perfect. I sent you an email with all the information you need about these webinars.\n\nAlso, I see on your profile that your membership is set to expire on 2026-03-31. We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. Would you like to take care of your renewal, too?\nUser: No. Not at this point. \nAgent: Can you please tell us the main reason why you chose not \nUser: Sorry. I have to go. I have to go by \nAgent: Thanks for being a valued member of the National Payroll Institute. Have a great day!\n","transcript_object":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":1.316,"end":1.716}]},{"role":"agent","content":"Hello, may I please speak with Gil?","words":[{"word":"Hello, ","start":1.026,"end":1.359333251953125},{"word":"may ","start":1.359333251953125,"end":1.692666748046875},{"word":"I ","start":1.692666748046875,"end":2.026},{"word":"please ","start":2.026,"end":2.359333251953125},{"word":"speak ","start":2.359333251953125,"end":2.692666748046875},{"word":"with ","start":2.692666748046875,"end":3.026},{"word":"Gil?","start":2.991458251953125,"end":3.324791748046875}],"metadata":{"response_id":0}},{"role":"user","content":"This is Gil speaking. Who is it? ","words":[{"word":"This ","start":4.786,"end":5.1059997},{"word":"is ","start":5.1059997,"end":5.266},{"word":"Gil ","start":5.266,"end":5.585999999999999},{"word":"speaking. ","start":5.585999999999999,"end":6.226},{"word":"Who ","start":6.226,"end":6.465999999999999},{"word":"is ","start":6.465999999999999,"end":6.6259999999999994},{"word":"it? ","start":6.6259999999999994,"end":6.786}]},{"role":"agent","content":"Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.","words":[{"word":"Hello ","start":8.248,"end":8.581333251953126},{"word":"Gil.","start":8.581333251953126,"end":8.914666748046875},{"word":" My ","start":9.11875,"end":9.452083251953125},{"word":"name ","start":9.452083251953125,"end":9.785416748046876},{"word":"is ","start":9.785416748046876,"end":10.11875},{"word":"Ellen, ","start":10.11875,"end":10.452083251953125},{"word":"and ","start":10.452083251953125,"end":10.785416748046876},{"word":"I’m ","start":10.785416748046876,"end":11.11875},{"word":"calling ","start":11.11875,"end":11.452083251953125},{"word":"on ","start":11.452083251953125,"end":11.785416748046876},{"word":"behalf ","start":11.785416748046876,"end":12.11875},{"word":"of ","start":12.11875,"end":12.452083251953125},{"word":"the ","start":12.452083251953125,"end":12.785416748046876},{"word":"National ","start":12.785416748046876,"end":13.11875},{"word":"Payroll ","start":13.11875,"end":13.452083251953125},{"word":"Institute, ","start":13.174,"end":13.507333251953124},{"word":"NPI.","start":13.174,"end":13.507333251953124},{"word":" We’re ","start":13.507333251953124,"end":13.840666748046875},{"word":"reaching ","start":13.840666748046875,"end":14.174},{"word":"out ","start":14.174,"end":14.507333251953124},{"word":"as ","start":14.507333251953124,"end":14.840666748046875},{"word":"part ","start":14.840666748046875,"end":15.174},{"word":"of ","start":15.174,"end":15.507333251953124},{"word":"our ","start":15.507333251953124,"end":15.840666748046875},{"word":"periodic ","start":15.840666748046875,"end":16.174},{"word":"member ","start":16.174,"end":16.507333251953124},{"word":"check-in ","start":16.507333251953124,"end":16.840666748046875},{"word":"to ","start":16.840666748046875,"end":17.174},{"word":"share ","start":17.174,"end":17.507333251953124},{"word":"valuable ","start":17.507333251953124,"end":17.840666748046875},{"word":"resources ","start":17.840666748046875,"end":18.174},{"word":"to ","start":18.174,"end":18.507333251953124},{"word":"help ","start":18.507333251953124,"end":18.840666748046875},{"word":"you ","start":18.840666748046875,"end":19.174},{"word":"stay ","start":19.174,"end":19.507333251953124},{"word":"up ","start":19.507333251953124,"end":19.840666748046875},{"word":"to ","start":19.840666748046875,"end":20.174},{"word":"date ","start":20.174,"end":20.507333251953124},{"word":"with ","start":20.507333251953124,"end":20.840666748046875},{"word":"your ","start":20.840666748046875,"end":21.174},{"word":"payroll ","start":21.174,"end":21.507333251953124},{"word":"tasks ","start":21.507333251953124,"end":21.840666748046875},{"word":"and ","start":21.840666748046875,"end":22.174},{"word":"maximize ","start":22.174,"end":22.507333251953124},{"word":"your ","start":22.507333251953124,"end":22.840666748046875},{"word":"membership ","start":22.840666748046875,"end":23.174},{"word":"benefits, ","start":23.174,"end":23.507333251953124},{"word":"if ","start":23.507333251953124,"end":23.840666748046875},{"word":"that’s ","start":23.669416748046874,"end":24.00275},{"word":"OK.","start":23.669416748046874,"end":24.00275}],"metadata":{"response_id":2}},{"role":"user","content":"Yeah. Go ahead. ","words":[{"word":"Yeah. ","start":25.045998,"end":25.446},{"word":"Go ","start":25.446,"end":25.526},{"word":"ahead. ","start":25.526,"end":25.686}]},{"role":"agent","content":"Thank you, Gil.\n\nToday, we want to draw your attention to complimentary webinars that are available on demand for you as a member. Here are just a few of the topics: Harnessing the Power of AI in Payroll, The Impact of tariffs on Payroll, and Promotions, advancing within the Payroll Field. May I email you more information about them?","words":[{"word":"Thank ","start":26.567,"end":26.900333251953125},{"word":"you, ","start":26.900333251953125,"end":27.233666748046875},{"word":"Gil.\n","start":27.069583251953127,"end":27.402916748046874},{"word":"\n","start":27.069583251953127,"end":27.402916748046874},{"word":"Today, ","start":27.402916748046874,"end":27.73625},{"word":"we ","start":27.73625,"end":28.069583251953127},{"word":"want ","start":28.069583251953127,"end":28.402916748046874},{"word":"to ","start":28.402916748046874,"end":28.73625},{"word":"draw ","start":28.73625,"end":29.069583251953127},{"word":"your ","start":29.069583251953127,"end":29.402916748046874},{"word":"attention ","start":29.402916748046874,"end":29.73625},{"word":"to ","start":29.73625,"end":30.069583251953127},{"word":"complimentary ","start":30.069583251953127,"end":30.402916748046874},{"word":"webinars ","start":30.402916748046874,"end":30.73625},{"word":"that ","start":30.73625,"end":31.069583251953127},{"word":"are ","start":31.069583251953127,"end":31.402916748046874},{"word":"available ","start":31.402916748046874,"end":31.73625},{"word":"on ","start":31.73625,"end":32.06958325195313},{"word":"demand ","start":32.06958325195313,"end":32.40291674804688},{"word":"for ","start":32.40291674804688,"end":32.73625},{"word":"you ","start":32.59595825195313,"end":32.92929174804687},{"word":"as ","start":32.59595825195313,"end":32.92929174804687},{"word":"a ","start":32.59595825195313,"end":32.92929174804687},{"word":"member.","start":32.59595825195313,"end":32.92929174804687},{"word":" Here ","start":32.92929174804687,"end":33.262625},{"word":"are ","start":33.262625,"end":33.59595825195313},{"word":"just ","start":33.59595825195313,"end":33.92929174804687},{"word":"a ","start":33.92929174804687,"end":34.262625},{"word":"few ","start":34.262625,"end":34.59595825195313},{"word":"of ","start":34.59595825195313,"end":34.92929174804687},{"word":"the ","start":34.92929174804687,"end":35.262625},{"word":"topics: ","start":35.262625,"end":35.59595825195313},{"word":"Harnessing ","start":35.59595825195313,"end":35.92929174804687},{"word":"the ","start":35.92929174804687,"end":36.262625},{"word":"Power ","start":36.262625,"end":36.59595825195313},{"word":"of ","start":36.59595825195313,"end":36.92929174804687},{"word":"AI ","start":36.92929174804687,"end":37.262625},{"word":"in ","start":37.262625,"end":37.59595825195313},{"word":"Payroll, ","start":37.59595825195313,"end":37.92929174804687},{"word":"The ","start":37.92929174804687,"end":38.262625},{"word":"Impact ","start":38.262625,"end":38.59595825195313},{"word":"of ","start":38.59595825195313,"end":38.92929174804687},{"word":"tariffs ","start":38.92929174804687,"end":39.262625},{"word":"on ","start":39.262625,"end":39.59595825195313},{"word":"Payroll, ","start":39.59595825195313,"end":39.92929174804687},{"word":"and ","start":39.92929174804687,"end":40.262625},{"word":"Promotions, ","start":40.262625,"end":40.59595825195313},{"word":"advancing ","start":40.59595825195313,"end":40.92929174804687},{"word":"within ","start":40.92929174804687,"end":41.262625},{"word":"the ","start":41.262625,"end":41.59595825195313},{"word":"Payroll ","start":41.59595825195313,"end":41.92929174804687},{"word":"Field.","start":41.92929174804687,"end":42.262625},{"word":" May ","start":43.099625,"end":43.432958251953124},{"word":"I ","start":43.432958251953124,"end":43.766291748046875},{"word":"email ","start":43.766291748046875,"end":44.099625},{"word":"you ","start":44.099625,"end":44.432958251953124},{"word":"more ","start":44.432958251953124,"end":44.766291748046875},{"word":"information ","start":44.766291748046875,"end":45.099625},{"word":"about ","start":45.099625,"end":45.432958251953124},{"word":"them?","start":45.274041748046876,"end":45.607375}],"metadata":{"response_id":3}},{"role":"user","content":"Can you explain what the tariff webinar is about? ","words":[{"word":"Can ","start":47.456002,"end":48.256},{"word":"you ","start":48.256,"end":48.496},{"word":"explain ","start":48.816,"end":49.376000000000005},{"word":"what ","start":49.376000000000005,"end":49.856},{"word":"the ","start":49.856,"end":50.575997},{"word":"tariff ","start":50.816,"end":51.376000000000005},{"word":"webinar ","start":51.376000000000005,"end":52.095998},{"word":"is ","start":52.095998,"end":52.415997000000004},{"word":"about? ","start":52.415997000000004,"end":52.575997}]},{"role":"agent","content":"Of course. The Impact of Tariffs on Payroll webinar covers how Canada’s federal and provincial governments are responding to ongoing tariff threats and shifting political dynamics. It discusses special measures and new support initiatives to help businesses and workers navigate economic uncertainties, avoid layoffs, and retain their workforce. 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","words":[{"word":"How ","start":94.155995,"end":94.475995},{"word":"do ","start":94.475995,"end":94.636},{"word":"I ","start":94.636,"end":94.795995},{"word":"register ","start":94.795995,"end":95.276},{"word":"for ","start":95.276,"end":95.596},{"word":"this? ","start":95.596,"end":95.916}]},{"role":"agent","content":"After you register for an archived webinar, you’ll receive a confirmation email with login information about two business days after your registration is processed. You’ll then ","words":[{"word":"After ","start":97.971,"end":98.30433325195312},{"word":"you ","start":98.30433325195312,"end":98.63766674804687},{"word":"register ","start":98.63766674804687,"end":98.971},{"word":"for ","start":98.971,"end":99.30433325195312},{"word":"an ","start":99.30433325195312,"end":99.63766674804687},{"word":"archived ","start":99.63766674804687,"end":99.971},{"word":"webinar, ","start":99.971,"end":100.30433325195312},{"word":"you’ll ","start":100.30433325195312,"end":100.63766674804687},{"word":"receive ","start":100.63766674804687,"end":100.971},{"word":"a ","start":100.971,"end":101.30433325195312},{"word":"confirmation ","start":101.30433325195312,"end":101.63766674804687},{"word":"email ","start":101.63766674804687,"end":101.971},{"word":"with ","start":101.971,"end":102.30433325195312},{"word":"login ","start":102.30433325195312,"end":102.63766674804687},{"word":"information ","start":102.63766674804687,"end":102.971},{"word":"about ","start":102.971,"end":103.30433325195312},{"word":"two ","start":103.30433325195312,"end":103.63766674804687},{"word":"business ","start":103.63766674804687,"end":103.971},{"word":"days ","start":103.971,"end":104.30433325195312},{"word":"after ","start":104.30433325195312,"end":104.63766674804687},{"word":"your ","start":104.63766674804687,"end":104.971},{"word":"registration ","start":104.971,"end":105.30433325195312},{"word":"is ","start":105.30433325195312,"end":105.63766674804687},{"word":"processed.","start":105.63766674804687,"end":105.971},{"word":" You’ll ","start":107.79304174804687,"end":108.126375},{"word":"then ","start":108.126375,"end":108.45970825195313}],"metadata":{"response_id":5}},{"role":"user","content":"And ","words":[{"word":"And ","start":108.756,"end":109.07600000000001}]},{"role":"agent","content":"have access ","words":[{"word":"have ","start":108.45970825195313,"end":108.79304174804687},{"word":"access ","start":108.79304174804687,"end":109.126375}],"metadata":{"response_id":5}},{"role":"user","content":"how how do I register for them? ","words":[{"word":"how ","start":109.07600000000001,"end":109.316},{"word":"how ","start":109.316,"end":109.556004},{"word":"do ","start":109.556004,"end":109.796},{"word":"I ","start":109.796,"end":109.876004},{"word":"register ","start":109.876004,"end":110.356},{"word":"for ","start":110.356,"end":110.596},{"word":"them? ","start":110.596,"end":110.836}]},{"role":"user","content":"Is the link inside the email that you're about to send. ","words":[{"word":"Is ","start":111.556004,"end":111.796},{"word":"the ","start":111.796,"end":112.036},{"word":"link ","start":112.036,"end":112.356},{"word":"inside ","start":112.356,"end":112.756},{"word":"the ","start":112.926,"end":113.086},{"word":"email ","start":113.086,"end":113.486},{"word":"that ","start":113.486,"end":113.726},{"word":"you're ","start":113.726,"end":113.96600000000001},{"word":"about ","start":113.96600000000001,"end":114.206},{"word":"to ","start":114.206,"end":114.44599600000001},{"word":"send. 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That's correct. ","words":[{"word":"Yes. ","start":130.926,"end":131.406},{"word":"That's ","start":131.406,"end":131.726},{"word":"correct. ","start":131.726,"end":131.966}]},{"role":"agent","content":"Perfect. I sent you an email with all the information you need about these webinars.\n\nAlso, I see on your profile that your membership is set to expire on 2026-03-31. We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. 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","words":[{"word":"No. ","start":167.046,"end":167.52599},{"word":"Not ","start":167.52599,"end":167.766},{"word":"at ","start":167.766,"end":167.926},{"word":"this ","start":167.926,"end":168.08599},{"word":"point. ","start":168.08599,"end":168.326}]},{"role":"agent","content":"Can you please tell us the main reason why you chose not ","words":[{"word":"Can ","start":169.736,"end":170.0693332519531},{"word":"you ","start":170.0693332519531,"end":170.40266674804687},{"word":"please ","start":170.40266674804687,"end":170.736},{"word":"tell ","start":170.736,"end":171.0693332519531},{"word":"us ","start":171.0693332519531,"end":171.40266674804687},{"word":"the ","start":171.40266674804687,"end":171.736},{"word":"main ","start":171.736,"end":172.0693332519531},{"word":"reason ","start":172.0693332519531,"end":172.40266674804687},{"word":"why ","start":172.40266674804687,"end":172.736},{"word":"you ","start":172.736,"end":173.0693332519531},{"word":"chose ","start":173.0693332519531,"end":173.40266674804687},{"word":"not ","start":173.40266674804687,"end":173.736}],"metadata":{"response_id":12}},{"role":"user","content":"Sorry. I have to go. I have to go by ","words":[{"word":"Sorry. ","start":173.51601,"end":174.07601},{"word":"I ","start":174.07601,"end":174.15601},{"word":"have ","start":174.15601,"end":174.31601},{"word":"to ","start":174.31601,"end":174.476},{"word":"go. ","start":174.476,"end":175.116},{"word":"I ","start":175.116,"end":175.356},{"word":"have ","start":175.356,"end":175.51601},{"word":"to ","start":175.51601,"end":175.676},{"word":"go ","start":175.676,"end":176.07601},{"word":"by ","start":176.07601,"end":176.39600000000002}]},{"role":"agent","content":"Thanks for being a valued member of the National Payroll Institute. Have a great day!","words":[{"word":"Thanks ","start":179.898,"end":180.23133325195312},{"word":"for ","start":180.23133325195312,"end":180.56466674804688},{"word":"being ","start":180.56466674804688,"end":180.898},{"word":"a ","start":180.898,"end":181.23133325195312},{"word":"valued ","start":181.23133325195312,"end":181.56466674804688},{"word":"member ","start":181.56466674804688,"end":181.898},{"word":"of ","start":181.898,"end":182.23133325195312},{"word":"the ","start":182.23133325195312,"end":182.56466674804688},{"word":"National ","start":182.56466674804688,"end":182.898},{"word":"Payroll ","start":182.898,"end":183.23133325195312},{"word":"Institute. 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","start":6.6259999999999994,"end":6.786}]},{"role":"agent","content":"Hello Gil. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.","words":[{"word":"Hello ","start":8.248,"end":8.581333251953126},{"word":"Gil.","start":8.581333251953126,"end":8.914666748046875},{"word":" My ","start":9.11875,"end":9.452083251953125},{"word":"name ","start":9.452083251953125,"end":9.785416748046876},{"word":"is ","start":9.785416748046876,"end":10.11875},{"word":"Ellen, ","start":10.11875,"end":10.452083251953125},{"word":"and ","start":10.452083251953125,"end":10.785416748046876},{"word":"I’m ","start":10.785416748046876,"end":11.11875},{"word":"calling ","start":11.11875,"end":11.452083251953125},{"word":"on ","start":11.452083251953125,"end":11.785416748046876},{"word":"behalf ","start":11.785416748046876,"end":12.11875},{"word":"of ","start":12.11875,"end":12.452083251953125},{"word":"the ","start":12.452083251953125,"end":12.785416748046876},{"word":"National ","start":12.785416748046876,"end":13.11875},{"word":"Payroll ","start":13.11875,"end":13.452083251953125},{"word":"Institute, ","start":13.174,"end":13.507333251953124},{"word":"NPI.","start":13.174,"end":13.507333251953124},{"word":" We’re ","start":13.507333251953124,"end":13.840666748046875},{"word":"reaching ","start":13.840666748046875,"end":14.174},{"word":"out ","start":14.174,"end":14.507333251953124},{"word":"as ","start":14.507333251953124,"end":14.840666748046875},{"word":"part ","start":14.840666748046875,"end":15.174},{"word":"of ","start":15.174,"end":15.507333251953124},{"word":"our ","start":15.507333251953124,"end":15.840666748046875},{"word":"periodic ","start":15.840666748046875,"end":16.174},{"word":"member ","start":16.174,"end":16.507333251953124},{"word":"check-in ","start":16.507333251953124,"end":16.840666748046875},{"word":"to ","start":16.840666748046875,"end":17.174},{"word":"share ","start":17.174,"end":17.507333251953124},{"word":"valuable ","start":17.507333251953124,"end":17.840666748046875},{"word":"resources ","start":17.840666748046875,"end":18.174},{"word":"to ","start":18.174,"end":18.507333251953124},{"word":"help ","start":18.507333251953124,"end":18.840666748046875},{"word":"you ","start":18.840666748046875,"end":19.174},{"word":"stay ","start":19.174,"end":19.507333251953124},{"word":"up ","start":19.507333251953124,"end":19.840666748046875},{"word":"to ","start":19.840666748046875,"end":20.174},{"word":"date ","start":20.174,"end":20.507333251953124},{"word":"with ","start":20.507333251953124,"end":20.840666748046875},{"word":"your ","start":20.840666748046875,"end":21.174},{"word":"payroll ","start":21.174,"end":21.507333251953124},{"word":"tasks ","start":21.507333251953124,"end":21.840666748046875},{"word":"and ","start":21.840666748046875,"end":22.174},{"word":"maximize ","start":22.174,"end":22.507333251953124},{"word":"your ","start":22.507333251953124,"end":22.840666748046875},{"word":"membership ","start":22.840666748046875,"end":23.174},{"word":"benefits, ","start":23.174,"end":23.507333251953124},{"word":"if ","start":23.507333251953124,"end":23.840666748046875},{"word":"that’s ","start":23.669416748046874,"end":24.00275},{"word":"OK.","start":23.669416748046874,"end":24.00275}],"metadata":{"response_id":2}},{"role":"user","content":"Yeah. Go ahead. ","words":[{"word":"Yeah. ","start":25.045998,"end":25.446},{"word":"Go ","start":25.446,"end":25.526},{"word":"ahead. ","start":25.526,"end":25.686}]},{"role":"agent","content":"Thank you, Gil.\n\nToday, we want to draw your attention to complimentary webinars that are available on demand for you as a member. Here are just a few of the topics: Harnessing the Power of AI in Payroll, The Impact of tariffs on Payroll, and Promotions, advancing within the Payroll Field. May I email you more information about them?","words":[{"word":"Thank ","start":26.567,"end":26.900333251953125},{"word":"you, ","start":26.900333251953125,"end":27.233666748046875},{"word":"Gil.\n","start":27.069583251953127,"end":27.402916748046874},{"word":"\n","start":27.069583251953127,"end":27.402916748046874},{"word":"Today, ","start":27.402916748046874,"end":27.73625},{"word":"we ","start":27.73625,"end":28.069583251953127},{"word":"want ","start":28.069583251953127,"end":28.402916748046874},{"word":"to ","start":28.402916748046874,"end":28.73625},{"word":"draw ","start":28.73625,"end":29.069583251953127},{"word":"your ","start":29.069583251953127,"end":29.402916748046874},{"word":"attention ","start":29.402916748046874,"end":29.73625},{"word":"to ","start":29.73625,"end":30.069583251953127},{"word":"complimentary ","start":30.069583251953127,"end":30.402916748046874},{"word":"webinars ","start":30.402916748046874,"end":30.73625},{"word":"that ","start":30.73625,"end":31.069583251953127},{"word":"are ","start":31.069583251953127,"end":31.402916748046874},{"word":"available ","start":31.402916748046874,"end":31.73625},{"word":"on ","start":31.73625,"end":32.06958325195313},{"word":"demand ","start":32.06958325195313,"end":32.40291674804688},{"word":"for ","start":32.40291674804688,"end":32.73625},{"word":"you ","start":32.59595825195313,"end":32.92929174804687},{"word":"as ","start":32.59595825195313,"end":32.92929174804687},{"word":"a ","start":32.59595825195313,"end":32.92929174804687},{"word":"member.","start":32.59595825195313,"end":32.92929174804687},{"word":" Here ","start":32.92929174804687,"end":33.262625},{"word":"are ","start":33.262625,"end":33.59595825195313},{"word":"just ","start":33.59595825195313,"end":33.92929174804687},{"word":"a ","start":33.92929174804687,"end":34.262625},{"word":"few ","start":34.262625,"end":34.59595825195313},{"word":"of ","start":34.59595825195313,"end":34.92929174804687},{"word":"the ","start":34.92929174804687,"end":35.262625},{"word":"topics: ","start":35.262625,"end":35.59595825195313},{"word":"Harnessing ","start":35.59595825195313,"end":35.92929174804687},{"word":"the ","start":35.92929174804687,"end":36.262625},{"word":"Power ","start":36.262625,"end":36.59595825195313},{"word":"of ","start":36.59595825195313,"end":36.92929174804687},{"word":"AI ","start":36.92929174804687,"end":37.262625},{"word":"in ","start":37.262625,"end":37.59595825195313},{"word":"Payroll, ","start":37.59595825195313,"end":37.92929174804687},{"word":"The ","start":37.92929174804687,"end":38.262625},{"word":"Impact ","start":38.262625,"end":38.59595825195313},{"word":"of ","start":38.59595825195313,"end":38.92929174804687},{"word":"tariffs ","start":38.92929174804687,"end":39.262625},{"word":"on ","start":39.262625,"end":39.59595825195313},{"word":"Payroll, ","start":39.59595825195313,"end":39.92929174804687},{"word":"and ","start":39.92929174804687,"end":40.262625},{"word":"Promotions, ","start":40.262625,"end":40.59595825195313},{"word":"advancing ","start":40.59595825195313,"end":40.92929174804687},{"word":"within ","start":40.92929174804687,"end":41.262625},{"word":"the ","start":41.262625,"end":41.59595825195313},{"word":"Payroll ","start":41.59595825195313,"end":41.92929174804687},{"word":"Field.","start":41.92929174804687,"end":42.262625},{"word":" May ","start":43.099625,"end":43.432958251953124},{"word":"I ","start":43.432958251953124,"end":43.766291748046875},{"word":"email ","start":43.766291748046875,"end":44.099625},{"word":"you ","start":44.099625,"end":44.432958251953124},{"word":"more ","start":44.432958251953124,"end":44.766291748046875},{"word":"information ","start":44.766291748046875,"end":45.099625},{"word":"about ","start":45.099625,"end":45.432958251953124},{"word":"them?","start":45.274041748046876,"end":45.607375}],"metadata":{"response_id":3}},{"role":"user","content":"Can you explain what the tariff webinar is about? ","words":[{"word":"Can ","start":47.456002,"end":48.256},{"word":"you ","start":48.256,"end":48.496},{"word":"explain ","start":48.816,"end":49.376000000000005},{"word":"what ","start":49.376000000000005,"end":49.856},{"word":"the ","start":49.856,"end":50.575997},{"word":"tariff ","start":50.816,"end":51.376000000000005},{"word":"webinar ","start":51.376000000000005,"end":52.095998},{"word":"is ","start":52.095998,"end":52.415997000000004},{"word":"about? ","start":52.415997000000004,"end":52.575997}]},{"role":"agent","content":"Of course. The Impact of Tariffs on Payroll webinar covers how Canada’s federal and provincial governments are responding to ongoing tariff threats and shifting political dynamics. It discusses special measures and new support initiatives to help businesses and workers navigate economic uncertainties, avoid layoffs, and retain their workforce. 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","words":[{"word":"How ","start":94.155995,"end":94.475995},{"word":"do ","start":94.475995,"end":94.636},{"word":"I ","start":94.636,"end":94.795995},{"word":"register ","start":94.795995,"end":95.276},{"word":"for ","start":95.276,"end":95.596},{"word":"this? ","start":95.596,"end":95.916}]},{"role":"agent","content":"After you register for an archived webinar, you’ll receive a confirmation email with login information about two business days after your registration is processed. You’ll then ","words":[{"word":"After ","start":97.971,"end":98.30433325195312},{"word":"you ","start":98.30433325195312,"end":98.63766674804687},{"word":"register ","start":98.63766674804687,"end":98.971},{"word":"for ","start":98.971,"end":99.30433325195312},{"word":"an ","start":99.30433325195312,"end":99.63766674804687},{"word":"archived ","start":99.63766674804687,"end":99.971},{"word":"webinar, ","start":99.971,"end":100.30433325195312},{"word":"you’ll ","start":100.30433325195312,"end":100.63766674804687},{"word":"receive ","start":100.63766674804687,"end":100.971},{"word":"a ","start":100.971,"end":101.30433325195312},{"word":"confirmation ","start":101.30433325195312,"end":101.63766674804687},{"word":"email ","start":101.63766674804687,"end":101.971},{"word":"with ","start":101.971,"end":102.30433325195312},{"word":"login ","start":102.30433325195312,"end":102.63766674804687},{"word":"information ","start":102.63766674804687,"end":102.971},{"word":"about ","start":102.971,"end":103.30433325195312},{"word":"two ","start":103.30433325195312,"end":103.63766674804687},{"word":"business ","start":103.63766674804687,"end":103.971},{"word":"days ","start":103.971,"end":104.30433325195312},{"word":"after ","start":104.30433325195312,"end":104.63766674804687},{"word":"your ","start":104.63766674804687,"end":104.971},{"word":"registration ","start":104.971,"end":105.30433325195312},{"word":"is ","start":105.30433325195312,"end":105.63766674804687},{"word":"processed.","start":105.63766674804687,"end":105.971},{"word":" You’ll ","start":107.79304174804687,"end":108.126375},{"word":"then ","start":108.126375,"end":108.45970825195313}],"metadata":{"response_id":5}},{"role":"user","content":"And ","words":[{"word":"And ","start":108.756,"end":109.07600000000001}]},{"role":"agent","content":"have access ","words":[{"word":"have ","start":108.45970825195313,"end":108.79304174804687},{"word":"access ","start":108.79304174804687,"end":109.126375}],"metadata":{"response_id":5}},{"role":"user","content":"how how do I register for them? ","words":[{"word":"how ","start":109.07600000000001,"end":109.316},{"word":"how ","start":109.316,"end":109.556004},{"word":"do ","start":109.556004,"end":109.796},{"word":"I ","start":109.796,"end":109.876004},{"word":"register ","start":109.876004,"end":110.356},{"word":"for ","start":110.356,"end":110.596},{"word":"them? ","start":110.596,"end":110.836}]},{"role":"user","content":"Is the link inside the email that you're about to send. ","words":[{"word":"Is ","start":111.556004,"end":111.796},{"word":"the ","start":111.796,"end":112.036},{"word":"link ","start":112.036,"end":112.356},{"word":"inside ","start":112.356,"end":112.756},{"word":"the ","start":112.926,"end":113.086},{"word":"email ","start":113.086,"end":113.486},{"word":"that ","start":113.486,"end":113.726},{"word":"you're ","start":113.726,"end":113.96600000000001},{"word":"about ","start":113.96600000000001,"end":114.206},{"word":"to ","start":114.206,"end":114.44599600000001},{"word":"send. 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The email I send will include information and links so you can register for the webinars directly.May I confirm that your email address is g at directobjective dot C A?","words":[{"word":"Yes, ","start":116.203,"end":116.53633325195312},{"word":"that’s ","start":116.53633325195312,"end":116.86966674804688},{"word":"correct.","start":116.86966674804688,"end":117.203},{"word":" The ","start":117.932875,"end":118.26620825195313},{"word":"email ","start":118.26620825195313,"end":118.59954174804687},{"word":"I ","start":118.59954174804687,"end":118.932875},{"word":"send ","start":118.932875,"end":119.26620825195313},{"word":"will ","start":119.26620825195313,"end":119.59954174804687},{"word":"include ","start":119.59954174804687,"end":119.932875},{"word":"information ","start":119.932875,"end":120.26620825195313},{"word":"and ","start":120.26620825195313,"end":120.59954174804687},{"word":"links ","start":120.59954174804687,"end":120.932875},{"word":"so ","start":120.932875,"end":121.26620825195313},{"word":"you ","start":121.26620825195313,"end":121.59954174804687},{"word":"can ","start":121.59954174804687,"end":121.932875},{"word":"register ","start":121.932875,"end":122.26620825195313},{"word":"for ","start":122.26620825195313,"end":122.59954174804687},{"word":"the ","start":122.59954174804687,"end":122.932875},{"word":"webinars ","start":122.932875,"end":123.26620825195313},{"word":"directly.","start":122.95175,"end":123.28508325195313},{"word":"May ","start":123.28508325195313,"end":123.61841674804687},{"word":"I ","start":123.61841674804687,"end":123.95175},{"word":"confirm ","start":123.95175,"end":124.28508325195313},{"word":"that ","start":124.28508325195313,"end":124.61841674804687},{"word":"your ","start":124.61841674804687,"end":124.95175},{"word":"email ","start":124.95175,"end":125.28508325195313},{"word":"address ","start":125.28508325195313,"end":125.61841674804687},{"word":"is ","start":125.61841674804687,"end":125.95175},{"word":"g ","start":125.95175,"end":126.28508325195313},{"word":"at ","start":126.28508325195313,"end":126.61841674804687},{"word":"directobjective ","start":126.61841674804687,"end":126.95175},{"word":"dot ","start":126.95175,"end":127.28508325195313},{"word":"C ","start":127.28508325195313,"end":127.61841674804687},{"word":"A?","start":127.61841674804687,"end":127.95175}],"metadata":{"response_id":9}},{"role":"user","content":"Yes. That's correct. ","words":[{"word":"Yes. ","start":130.926,"end":131.406},{"word":"That's ","start":131.406,"end":131.726},{"word":"correct. 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I sent you an email with all the information you need about these webinars.\n\nAlso, I see on your profile that your membership is set to expire on 2026-03-31. We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. 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10:39:51","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/automationEntryCounts"},"id":"31090","organization":"7500"}],"fieldValue":{"contact":"31090","field":"311","value":"Webinar info provided, renewal declined","cdate":"2026-01-21T16:07:23-06:00","udate":"2026-03-19T11:20:27-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/972591\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/972591\/field"},"owner":"31090","id":"972591"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective 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10:39:51","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31090\/automationEntryCounts"},"id":"31090","organization":"7500"}],"fieldValue":{"contact":"31090","field":"33","value":"2026 Jan 27 contact want to renew and sent the email1\n2026\/01\/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4\/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4\/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4\/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted\/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4\/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3\/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3\/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5\/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4\/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3\/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed\n2026 Mar 16 contact agreed to receive webinar info and renewal application email - NPI# 31090\n2026 Mar 16 contact declined renewal citing lack of usage and poor service experience; feedback to be forwarded\n2026 Mar 19 contact confirmed email and received webinar info email; membership expiration discussed, renewal email offered\n2026 Mar 19 contact declined renewal citing no longer working in payroll\n2026 Mar 19 contact agreed to renew and was sent renewal application email - NPI# 31090\n2026 Mar 19 contact interested in webinars, email sent with info, declined membership renewal","cdate":"2025-03-10T09:43:49-05:00","udate":"2026-03-19T11:20:28-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/300037\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/300037\/field"},"owner":"31090","id":"300037"}} FIELD 66 → HTTP 200 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1676189302","ua":"okhttp\/5.3.2","hash":"2453c35fe13a6913a20edfddfcf753c0","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"266","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-19T10:40:41-05:00","udate":"2026-03-19T11:20:28-05:00","edate":"2026-03-18T08:08:44-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-10 09:43:48","updated_utc_timestamp":"2026-03-19 11:20:28","created_timestamp":"2025-03-10 09:43:48","updated_timestamp":"2026-03-19 11:20:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-12-01 14:10:18","last_open_date":"2026-03-19 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-03-10T09:43:48-05:00","email":"g@directobjective.ca","phone":"5144313257","firstName":"Gil","lastName":"Test","orgid":"7500","orgname":"Direct Objective Consulting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1676189302","ua":"okhttp\/5.3.2","hash":"2453c35fe13a6913a20edfddfcf753c0","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"266","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-19T10:40:41-05:00","udate":"2026-03-19T11:20:28-05:00","edate":"2026-03-18T08:08:44-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-10 09:43:48","updated_utc_timestamp":"2026-03-19 11:20:28","created_timestamp":"2025-03-10 09:43:48","updated_timestamp":"2026-03-19 11:20:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-12-01 14:10:18","last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-19 23:32:42 ---------------------------------------- RAW: (empty) ---------------------------------------- ❌ Invalid payload (missing call)