======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-24 12:09:03 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ff1e2c032d5561ba2d1cacc280c","call_type":"web_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":2,"agent_name":"ATM Webinar 3 HR","call_status":"ended","start_timestamp":1774368535153,"end_timestamp":1774368536917,"duration_ms":1764,"transcript":"Agent: Hello, may \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":0.935,"end":1.268333251953125},{"word":"may ","start":1.268333251953125,"end":1.601666748046875}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":0.935,"end":1.268333251953125},{"word":"may ","start":1.268333251953125,"end":1.601666748046875}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/694641e13a2b3e4e33c7294fe045fb9a01716966c978026b31560d484746e6d2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/694641e13a2b3e4e33c7294fe045fb9a01716966c978026b31560d484746e6d2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/694641e13a2b3e4e33c7294fe045fb9a01716966c978026b31560d484746e6d2/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":682,"p90":682,"p95":682,"p99":682,"min":682,"max":682,"num":1,"values":[682]},"tts":{"p50":252,"p90":252,"p95":252,"p99":252,"min":252,"max":252,"num":1,"values":[252]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":1.8000000000000003},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.05},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.9},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_unit_price":1.5875,"total_duration_seconds":2,"combined_cost":3.175},"call_analysis":{"call_summary":"The call was disconnected immediately after the agent's initial greeting, with no conversation taking place.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Mini-NPS":"1","int_code":"15","bloc_notes":"2026 Mar 24 call disconnected immediately after greeting","call_summary_title":"Call disconnected after greeting","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. 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Official opening gate accuracy is 0% as the official opening was never delivered following identity confirmation. Survey order integrity score is 0% since no survey questions were asked. Skip logic accuracy is 0% because no branching or survey logic was executed. Verbatim survey compliance is 0% due to absence of survey questions. 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It's \nAgent: am \nAgent: Hello Minh Tri. My \nUser: (inaudible speech)\nAgent: name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.\nUser: It's okay. But the get the for the Zoom webinar, and that's it. \nAgent: Thank you. May I verify that your email address is tri at directobjective dot C A?\nUser: Yes. That's right. \nAgent: Perfect. I sent you an email with all the information you need about these webinars.\n\nAlso, I see on your profile that your membership is set to expire soon. We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. 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May I verify that your email address is tri at directobjective dot C A?","words":[{"word":"Thank ","start":33.458,"end":33.79133325195313},{"word":"you.","start":33.79133325195313,"end":34.12466674804688},{"word":" May ","start":34.154625,"end":34.487958251953124},{"word":"I ","start":34.487958251953124,"end":34.821291748046875},{"word":"verify ","start":34.821291748046875,"end":35.154625},{"word":"that ","start":35.154625,"end":35.487958251953124},{"word":"your ","start":35.487958251953124,"end":35.821291748046875},{"word":"email ","start":35.821291748046875,"end":36.154625},{"word":"address ","start":36.154625,"end":36.487958251953124},{"word":"is ","start":36.487958251953124,"end":36.821291748046875},{"word":"tri ","start":36.821291748046875,"end":37.154625},{"word":"at ","start":37.154625,"end":37.487958251953124},{"word":"directobjective ","start":37.487958251953124,"end":37.821291748046875},{"word":"dot ","start":37.821291748046875,"end":38.154625},{"word":"C ","start":38.154625,"end":38.487958251953124},{"word":"A?","start":38.487958251953124,"end":38.821291748046875}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. That's right. ","words":[{"word":"Yes. ","start":40.888,"end":41.288},{"word":"That's ","start":41.288,"end":41.528},{"word":"right. ","start":41.528,"end":41.688}]},{"role":"agent","content":"Perfect. I sent you an email with all the information you need about these webinars.\n\nAlso, I see on your profile that your membership is set to expire soon. We want to ensure you continue to access all the benefits available to you. Many members renew early to maintain uninterrupted access to the NPI resources. The renewal will only apply at the end of your membership date. 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My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We’re reaching out as part of our periodic member check-in to share valuable resources to help you stay up to date with your payroll tasks and maximize your membership benefits, if that’s OK.\n\nWould you like to register for a Zoom webinar? Before I proceed, may I please confirm your first name, last name, phone number, and email address? I have Minh Tri Ly, phone number 289-939-9288, and email tri at directobjective dot C A. 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This is first name. \nAgent: Hello {{first_name}}. My name is Ellen, and I’m calling on behalf of AtmanCo to invite you to our upcoming free webinar, specifically designed for HR professionals like you.\n\nWe’re hosting a free live webinar for HR professionals on April 8th, called \"How to Lead the Sales Transformation for Better Results.” \nUser: I'm sorry. Who are you and where are you calling from? \nAgent: My name is Ellen, and I’m calling on behalf of AtmanCo. We provide solutions \nUser: Who \nAgent: and resources \nUser: who is Art Mongeau? \nAgent: Thank you for your question. I believe you are asking about \"AtmanCo,\" which is the company I represent. 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But if you don’t have time right now, I can call another time.\n\nWhen would be the best time for me to call you back?\nUser: No. No. It's fine if it's two to three minutes only, go ahead. \nAgent: Thank you, I appreciate it.\n\nWe’re hosting a free live webinar for HR professionals on April 8th, called \"How to Lead the Sales Transformation for Better Results.” It is designed to help HR professionals assist sales leaders in leveraging their teams' potential to reach better performance, despite all the changes, such as the sales process, the impact of AI and buyer behaviour. We’ll demonstrate how this can be done by putting the right people in the right roles, upskilling them with advanced tools, as well as offering them guidance for better team fit, manager-employee fit, culture fit and many more.\n\nMay I reserve your spot? It’s completely free.\nUser: No. \nAgent: May I ask why?\nUser: I don't think it's for me. \nAgent: Thank you for sharing that. Just to let you know, we will send a recording of the webinar to everyone who registers, whether you attend the live event or not. I can also send you an email with the webinar information and a registration link, so you’ll have time to reconsider if you want.\n\nIs your email address still {{email}}?\nUser: No. I'm not interested. I don't want to receive an email. Thank you. \nAgent: Thank you for taking the time to speak with me today. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with {{first_name}}?","words":[{"word":"Hello, ","start":1.028,"end":1.361333251953125},{"word":"may ","start":1.361333251953125,"end":1.694666748046875},{"word":"I ","start":1.694666748046875,"end":2.028},{"word":"please ","start":2.028,"end":2.361333251953125},{"word":"speak ","start":2.361333251953125,"end":2.694666748046875},{"word":"with ","start":2.694666748046875,"end":3.028},{"word":"{{first_name}}?","start":3.028,"end":3.361333251953125}],"metadata":{"response_id":0}},{"role":"user","content":"Yeah. This is first name. ","words":[{"word":"Yeah. ","start":5.689,"end":6.009},{"word":"This ","start":6.009,"end":6.2490000000000006},{"word":"is ","start":6.2490000000000006,"end":6.40899997},{"word":"first ","start":6.40899997,"end":6.729},{"word":"name. ","start":6.729,"end":6.969}]},{"role":"agent","content":"Hello {{first_name}}. My name is Ellen, and I’m calling on behalf of AtmanCo to invite you to our upcoming free webinar, specifically designed for HR professionals like you.\n\nWe’re hosting a free live webinar for HR professionals on April 8th, called \"How to Lead the Sales Transformation for Better Results.” ","words":[{"word":"Hello ","start":8.09,"end":8.423333251953125},{"word":"{{first_name}}.","start":8.423333251953125,"end":8.756666748046875},{"word":" My ","start":10.388791748046875,"end":10.722125},{"word":"name ","start":10.722125,"end":11.055458251953125},{"word":"is ","start":11.055458251953125,"end":11.388791748046875},{"word":"Ellen, ","start":11.388791748046875,"end":11.722125},{"word":"and ","start":11.722125,"end":12.055458251953125},{"word":"I’m ","start":12.055458251953125,"end":12.388791748046875},{"word":"calling ","start":12.388791748046875,"end":12.722125},{"word":"on ","start":12.722125,"end":13.055458251953125},{"word":"behalf ","start":13.055458251953125,"end":13.388791748046875},{"word":"of ","start":13.388791748046875,"end":13.722125},{"word":"AtmanCo ","start":13.722125,"end":14.055458251953125},{"word":"to ","start":14.055458251953125,"end":14.388791748046875},{"word":"invite ","start":14.388791748046875,"end":14.722125},{"word":"you ","start":14.722125,"end":15.055458251953125},{"word":"to ","start":15.055458251953125,"end":15.388791748046875},{"word":"our ","start":15.388791748046875,"end":15.722125},{"word":"upcoming ","start":15.722125,"end":16.055458251953127},{"word":"free ","start":16.055458251953127,"end":16.388791748046874},{"word":"webinar, ","start":16.388791748046874,"end":16.722125},{"word":"specifically ","start":16.722125,"end":17.055458251953127},{"word":"designed ","start":17.055458251953127,"end":17.388791748046874},{"word":"for ","start":17.388791748046874,"end":17.722125},{"word":"HR ","start":17.722125,"end":18.055458251953127},{"word":"professionals ","start":18.055458251953127,"end":18.388791748046874},{"word":"like ","start":18.388791748046874,"end":18.722125},{"word":"you.","start":18.722125,"end":19.055458251953127},{"word":"\n\nWe’re ","start":19.421375,"end":19.754708251953126},{"word":"hosting ","start":19.754708251953126,"end":20.088041748046876},{"word":"a ","start":20.088041748046876,"end":20.421375},{"word":"free ","start":20.421375,"end":20.754708251953126},{"word":"live ","start":20.754708251953126,"end":21.088041748046876},{"word":"webinar ","start":21.088041748046876,"end":21.421375},{"word":"for ","start":21.421375,"end":21.754708251953126},{"word":"HR ","start":21.754708251953126,"end":22.088041748046876},{"word":"professionals ","start":22.088041748046876,"end":22.421375},{"word":"on ","start":22.421375,"end":22.754708251953126},{"word":"April ","start":22.754708251953126,"end":23.088041748046876},{"word":"8th, ","start":23.088041748046876,"end":23.421375},{"word":"called ","start":23.421375,"end":23.754708251953126},{"word":"\"How ","start":23.754708251953126,"end":24.088041748046876},{"word":"to ","start":24.088041748046876,"end":24.421375},{"word":"Lead ","start":24.421375,"end":24.754708251953126},{"word":"the ","start":24.754708251953126,"end":25.088041748046876},{"word":"Sales ","start":25.088041748046876,"end":25.421375},{"word":"Transformation ","start":25.421375,"end":25.754708251953126},{"word":"for ","start":25.754708251953126,"end":26.088041748046876},{"word":"Better ","start":26.088041748046876,"end":26.421375},{"word":"Results.” ","start":26.421375,"end":26.754708251953126}],"metadata":{"response_id":1}},{"role":"user","content":"I'm sorry. Who are you and where are you calling from? ","words":[{"word":"I'm ","start":28.279,"end":28.679},{"word":"sorry. ","start":28.679,"end":28.999},{"word":"Who ","start":30.399,"end":30.638999},{"word":"are ","start":30.638999,"end":30.878999},{"word":"you ","start":30.878999,"end":31.038998},{"word":"and ","start":31.038998,"end":31.279},{"word":"where ","start":31.279,"end":31.519},{"word":"are ","start":31.519,"end":31.679},{"word":"you ","start":31.679,"end":31.759},{"word":"calling ","start":31.759,"end":32.079},{"word":"from? ","start":32.079,"end":32.399}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. We provide solutions ","words":[{"word":"My ","start":33.748,"end":34.081333251953126},{"word":"name ","start":34.081333251953126,"end":34.414666748046876},{"word":"is ","start":34.414666748046876,"end":34.748},{"word":"Ellen, ","start":34.748,"end":35.081333251953126},{"word":"and ","start":35.081333251953126,"end":35.414666748046876},{"word":"I’m ","start":35.414666748046876,"end":35.748},{"word":"calling ","start":35.748,"end":36.081333251953126},{"word":"on ","start":36.081333251953126,"end":36.414666748046876},{"word":"behalf ","start":36.414666748046876,"end":36.748},{"word":"of ","start":36.748,"end":37.081333251953126},{"word":"AtmanCo.","start":36.851208251953125,"end":37.184541748046875},{"word":" We ","start":37.184541748046875,"end":37.517875},{"word":"provide ","start":37.517875,"end":37.851208251953125},{"word":"solutions ","start":37.851208251953125,"end":38.184541748046875}],"metadata":{"response_id":4}},{"role":"user","content":"Who ","words":[{"word":"Who ","start":38.279,"end":38.599}]},{"role":"agent","content":"and resources ","words":[{"word":"and ","start":38.184541748046875,"end":38.517875},{"word":"resources ","start":38.517875,"end":38.851208251953125}],"metadata":{"response_id":4}},{"role":"user","content":"who is Art Mongeau? ","words":[{"word":"who ","start":38.599,"end":38.919},{"word":"is ","start":38.919,"end":39.159},{"word":"Art ","start":39.159,"end":39.479},{"word":"Mongeau? ","start":39.479,"end":40.039}]},{"role":"agent","content":"Thank you for your question. I believe you are asking about \"AtmanCo,\" which is the company I represent. 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May I ask why you’re not interested?","words":[{"word":"Thank ","start":94.471,"end":94.80433325195312},{"word":"you ","start":94.80433325195312,"end":95.13766674804687},{"word":"for ","start":95.13766674804687,"end":95.471},{"word":"letting ","start":95.471,"end":95.80433325195312},{"word":"me ","start":95.76308325195312,"end":96.09641674804688},{"word":"know.","start":95.76308325195312,"end":96.09641674804688},{"word":" May ","start":96.09641674804688,"end":96.42975},{"word":"I ","start":96.42975,"end":96.76308325195312},{"word":"ask ","start":96.76308325195312,"end":97.09641674804688},{"word":"why ","start":97.09641674804688,"end":97.42975},{"word":"you’re ","start":97.42975,"end":97.76308325195312},{"word":"not ","start":97.76308325195312,"end":98.09641674804688},{"word":"interested?","start":98.09641674804688,"end":98.42975}],"metadata":{"response_id":10}},{"role":"user","content":"I don't have time now. ","words":[{"word":"I ","start":100.30899500000001,"end":100.549},{"word":"don't ","start":100.549,"end":100.709},{"word":"have ","start":100.709,"end":100.869},{"word":"time ","start":100.869,"end":101.10900000000001},{"word":"now. ","start":101.10900000000001,"end":101.348996}]},{"role":"agent","content":"It’s only going to take 2 to 3 minutes of your time. But if you don’t have time right now, I can call another time.\n\nWhen would be the best time for me to call you back?","words":[{"word":"It’s ","start":102.684,"end":103.01733325195312},{"word":"only ","start":103.01733325195312,"end":103.35066674804688},{"word":"going ","start":103.35066674804688,"end":103.684},{"word":"to ","start":103.684,"end":104.01733325195312},{"word":"take ","start":104.01733325195312,"end":104.35066674804688},{"word":"2 ","start":104.35066674804688,"end":104.684},{"word":"to ","start":104.684,"end":105.01733325195312},{"word":"3 ","start":105.01733325195312,"end":105.35066674804688},{"word":"minutes ","start":105.21833325195313,"end":105.55166674804687},{"word":"of ","start":105.21833325195313,"end":105.55166674804687},{"word":"your ","start":105.21833325195313,"end":105.55166674804687},{"word":"time.","start":105.21833325195313,"end":105.55166674804687},{"word":" But ","start":105.55166674804687,"end":105.885},{"word":"if ","start":105.885,"end":106.21833325195313},{"word":"you ","start":106.21833325195313,"end":106.55166674804687},{"word":"don’t ","start":106.55166674804687,"end":106.885},{"word":"have ","start":106.885,"end":107.21833325195313},{"word":"time ","start":107.21833325195313,"end":107.55166674804687},{"word":"right ","start":107.55166674804687,"end":107.885},{"word":"now, ","start":107.885,"end":108.21833325195313},{"word":"I ","start":108.21833325195313,"end":108.55166674804687},{"word":"can ","start":108.55166674804687,"end":108.885},{"word":"call ","start":108.654875,"end":108.98820825195313},{"word":"another ","start":108.654875,"end":108.98820825195313},{"word":"time.","start":108.654875,"end":108.98820825195313},{"word":"\n\nWhen ","start":108.98820825195313,"end":109.32154174804687},{"word":"would ","start":109.32154174804687,"end":109.654875},{"word":"be ","start":109.654875,"end":109.98820825195313},{"word":"the ","start":109.98820825195313,"end":110.32154174804687},{"word":"best ","start":110.32154174804687,"end":110.654875},{"word":"time ","start":110.654875,"end":110.98820825195313},{"word":"for ","start":110.98820825195313,"end":111.32154174804687},{"word":"me ","start":111.32154174804687,"end":111.654875},{"word":"to ","start":111.654875,"end":111.98820825195313},{"word":"call ","start":111.98820825195313,"end":112.32154174804687},{"word":"you ","start":112.32154174804687,"end":112.654875},{"word":"back?","start":112.654875,"end":112.98820825195313}],"metadata":{"response_id":11}},{"role":"user","content":"No. No. It's fine if it's two to three minutes only, go ahead. ","words":[{"word":"No. ","start":114.189,"end":114.429},{"word":"No. ","start":114.429,"end":114.66900000000001},{"word":"It's ","start":114.66900000000001,"end":114.90899999999999},{"word":"fine ","start":114.90899999999999,"end":115.06899999999999},{"word":"if ","start":115.06899999999999,"end":115.309},{"word":"it's ","start":115.309,"end":115.469},{"word":"two ","start":115.559,"end":115.87899999999999},{"word":"to ","start":115.87899999999999,"end":116.119},{"word":"three ","start":116.119,"end":116.439},{"word":"minutes ","start":116.439,"end":116.75899999999999},{"word":"only, ","start":116.75899999999999,"end":117.399},{"word":"go ","start":117.399,"end":117.559},{"word":"ahead. 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","words":[{"word":"I ","start":168.69899999999998,"end":168.939},{"word":"don't ","start":168.939,"end":169.17899},{"word":"think ","start":169.17899,"end":169.339},{"word":"it's ","start":169.339,"end":169.659},{"word":"for ","start":170.429,"end":170.66901},{"word":"me. ","start":170.66901,"end":170.909}]},{"role":"agent","content":"Thank you for sharing that. Just to let you know, we will send a recording of the webinar to everyone who registers, whether you attend the live event or not. I can also send you an email with the webinar information and a registration link, so you’ll have time to reconsider if you want.\n\nIs your email address still {{email}}?","words":[{"word":"Thank ","start":172.2,"end":172.53333325195314},{"word":"you ","start":172.53333325195314,"end":172.86666674804687},{"word":"for ","start":172.86666674804687,"end":173.2},{"word":"sharing ","start":173.167,"end":173.50033325195312},{"word":"that.","start":173.167,"end":173.50033325195312},{"word":" Just ","start":173.50033325195312,"end":173.83366674804688},{"word":"to ","start":173.83366674804688,"end":174.167},{"word":"let ","start":174.167,"end":174.50033325195312},{"word":"you ","start":174.50033325195312,"end":174.83366674804688},{"word":"know, ","start":174.83366674804688,"end":175.167},{"word":"we ","start":175.167,"end":175.50033325195312},{"word":"will ","start":175.50033325195312,"end":175.83366674804688},{"word":"send ","start":175.83366674804688,"end":176.167},{"word":"a ","start":176.167,"end":176.50033325195312},{"word":"recording ","start":176.50033325195312,"end":176.83366674804688},{"word":"of ","start":176.83366674804688,"end":177.167},{"word":"the ","start":177.167,"end":177.50033325195312},{"word":"webinar ","start":177.50033325195312,"end":177.83366674804688},{"word":"to ","start":177.83366674804688,"end":178.167},{"word":"everyone ","start":178.167,"end":178.50033325195312},{"word":"who ","start":178.50033325195312,"end":178.83366674804688},{"word":"registers, ","start":178.83366674804688,"end":179.167},{"word":"whether ","start":179.167,"end":179.50033325195312},{"word":"you ","start":179.50033325195312,"end":179.83366674804688},{"word":"attend ","start":179.83366674804688,"end":180.167},{"word":"the ","start":180.14458325195312,"end":180.47791674804688},{"word":"live ","start":180.14458325195312,"end":180.47791674804688},{"word":"event ","start":180.14458325195312,"end":180.47791674804688},{"word":"or ","start":180.14458325195312,"end":180.47791674804688},{"word":"not.","start":180.14458325195312,"end":180.47791674804688},{"word":" I ","start":180.47791674804688,"end":180.81125},{"word":"can ","start":180.81125,"end":181.14458325195312},{"word":"also ","start":181.14458325195312,"end":181.47791674804688},{"word":"send ","start":181.47791674804688,"end":181.81125},{"word":"you ","start":181.81125,"end":182.14458325195312},{"word":"an ","start":182.14458325195312,"end":182.47791674804688},{"word":"email ","start":182.47791674804688,"end":182.81125},{"word":"with ","start":182.81125,"end":183.14458325195312},{"word":"the ","start":183.14458325195312,"end":183.47791674804688},{"word":"webinar ","start":183.47791674804688,"end":183.81125},{"word":"information ","start":183.81125,"end":184.14458325195312},{"word":"and ","start":184.14458325195312,"end":184.47791674804688},{"word":"a ","start":184.47791674804688,"end":184.81125},{"word":"registration ","start":184.81125,"end":185.14458325195312},{"word":"link, ","start":185.14458325195312,"end":185.47791674804688},{"word":"so ","start":185.47791674804688,"end":185.81125},{"word":"you’ll ","start":185.81125,"end":186.14458325195312},{"word":"have ","start":186.14458325195312,"end":186.47791674804688},{"word":"time ","start":186.47791674804688,"end":186.81125},{"word":"to ","start":186.588125,"end":186.9214582519531},{"word":"reconsider ","start":186.588125,"end":186.9214582519531},{"word":"if ","start":186.588125,"end":186.9214582519531},{"word":"you ","start":186.588125,"end":186.9214582519531},{"word":"want.","start":186.588125,"end":186.9214582519531},{"word":"\n\nIs ","start":186.9214582519531,"end":187.25479174804687},{"word":"your ","start":187.25479174804687,"end":187.588125},{"word":"email ","start":187.588125,"end":187.9214582519531},{"word":"address ","start":187.9214582519531,"end":188.25479174804687},{"word":"still ","start":188.25479174804687,"end":188.588125},{"word":"{{email}}?","start":188.588125,"end":188.9214582519531}],"metadata":{"response_id":16}},{"role":"user","content":"No. I'm not interested. I don't want to receive an email. Thank you. ","words":[{"word":"No. ","start":190.549,"end":191.029},{"word":"I'm ","start":191.029,"end":191.189},{"word":"not ","start":191.189,"end":191.42899},{"word":"interested. ","start":191.42899,"end":192.14899},{"word":"I ","start":192.14899,"end":192.309},{"word":"don't ","start":192.309,"end":192.469},{"word":"want ","start":192.469,"end":192.70899},{"word":"to ","start":192.70899,"end":192.869},{"word":"receive ","start":192.869,"end":193.26899},{"word":"an ","start":193.26899,"end":193.42899},{"word":"email. ","start":193.42899,"end":193.82899999999998},{"word":"Thank ","start":193.82899999999998,"end":193.98899},{"word":"you. ","start":193.98899,"end":194.06898999999999}]},{"role":"agent","content":"Thank you for taking the time to speak with me today. Goodbye.","words":[{"word":"Thank ","start":196.615,"end":196.94833325195313},{"word":"you ","start":196.94833325195313,"end":197.2816667480469},{"word":"for ","start":197.2816667480469,"end":197.615},{"word":"taking ","start":197.615,"end":197.94833325195313},{"word":"the ","start":197.94833325195313,"end":198.2816667480469},{"word":"time ","start":198.2816667480469,"end":198.615},{"word":"to ","start":198.615,"end":198.94833325195313},{"word":"speak ","start":198.650125,"end":198.98345825195312},{"word":"with ","start":198.650125,"end":198.98345825195312},{"word":"me ","start":198.650125,"end":198.98345825195312},{"word":"today. ","start":198.650125,"end":198.98345825195312},{"word":"Goodbye.","start":198.98345825195312,"end":199.31679174804688}],"metadata":{"response_id":19}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with {{first_name}}?","words":[{"word":"Hello, ","start":1.028,"end":1.361333251953125},{"word":"may ","start":1.361333251953125,"end":1.694666748046875},{"word":"I ","start":1.694666748046875,"end":2.028},{"word":"please ","start":2.028,"end":2.361333251953125},{"word":"speak ","start":2.361333251953125,"end":2.694666748046875},{"word":"with ","start":2.694666748046875,"end":3.028},{"word":"{{first_name}}?","start":3.028,"end":3.361333251953125}],"metadata":{"response_id":0}},{"role":"user","content":"Yeah. This is first name. ","words":[{"word":"Yeah. ","start":5.689,"end":6.009},{"word":"This ","start":6.009,"end":6.2490000000000006},{"word":"is ","start":6.2490000000000006,"end":6.40899997},{"word":"first ","start":6.40899997,"end":6.729},{"word":"name. ","start":6.729,"end":6.969}]},{"role":"agent","content":"Hello {{first_name}}. My name is Ellen, and I’m calling on behalf of AtmanCo to invite you to our upcoming free webinar, specifically designed for HR professionals like you.\n\nWe’re hosting a free live webinar for HR professionals on April 8th, called \"How to Lead the Sales Transformation for Better Results.” ","words":[{"word":"Hello ","start":8.09,"end":8.423333251953125},{"word":"{{first_name}}.","start":8.423333251953125,"end":8.756666748046875},{"word":" My ","start":10.388791748046875,"end":10.722125},{"word":"name ","start":10.722125,"end":11.055458251953125},{"word":"is ","start":11.055458251953125,"end":11.388791748046875},{"word":"Ellen, ","start":11.388791748046875,"end":11.722125},{"word":"and ","start":11.722125,"end":12.055458251953125},{"word":"I’m ","start":12.055458251953125,"end":12.388791748046875},{"word":"calling ","start":12.388791748046875,"end":12.722125},{"word":"on ","start":12.722125,"end":13.055458251953125},{"word":"behalf ","start":13.055458251953125,"end":13.388791748046875},{"word":"of ","start":13.388791748046875,"end":13.722125},{"word":"AtmanCo ","start":13.722125,"end":14.055458251953125},{"word":"to ","start":14.055458251953125,"end":14.388791748046875},{"word":"invite ","start":14.388791748046875,"end":14.722125},{"word":"you ","start":14.722125,"end":15.055458251953125},{"word":"to ","start":15.055458251953125,"end":15.388791748046875},{"word":"our ","start":15.388791748046875,"end":15.722125},{"word":"upcoming ","start":15.722125,"end":16.055458251953127},{"word":"free ","start":16.055458251953127,"end":16.388791748046874},{"word":"webinar, ","start":16.388791748046874,"end":16.722125},{"word":"specifically ","start":16.722125,"end":17.055458251953127},{"word":"designed ","start":17.055458251953127,"end":17.388791748046874},{"word":"for ","start":17.388791748046874,"end":17.722125},{"word":"HR ","start":17.722125,"end":18.055458251953127},{"word":"professionals ","start":18.055458251953127,"end":18.388791748046874},{"word":"like ","start":18.388791748046874,"end":18.722125},{"word":"you.","start":18.722125,"end":19.055458251953127},{"word":"\n\nWe’re ","start":19.421375,"end":19.754708251953126},{"word":"hosting ","start":19.754708251953126,"end":20.088041748046876},{"word":"a ","start":20.088041748046876,"end":20.421375},{"word":"free ","start":20.421375,"end":20.754708251953126},{"word":"live ","start":20.754708251953126,"end":21.088041748046876},{"word":"webinar ","start":21.088041748046876,"end":21.421375},{"word":"for ","start":21.421375,"end":21.754708251953126},{"word":"HR ","start":21.754708251953126,"end":22.088041748046876},{"word":"professionals ","start":22.088041748046876,"end":22.421375},{"word":"on ","start":22.421375,"end":22.754708251953126},{"word":"April ","start":22.754708251953126,"end":23.088041748046876},{"word":"8th, ","start":23.088041748046876,"end":23.421375},{"word":"called ","start":23.421375,"end":23.754708251953126},{"word":"\"How ","start":23.754708251953126,"end":24.088041748046876},{"word":"to ","start":24.088041748046876,"end":24.421375},{"word":"Lead ","start":24.421375,"end":24.754708251953126},{"word":"the ","start":24.754708251953126,"end":25.088041748046876},{"word":"Sales ","start":25.088041748046876,"end":25.421375},{"word":"Transformation ","start":25.421375,"end":25.754708251953126},{"word":"for ","start":25.754708251953126,"end":26.088041748046876},{"word":"Better ","start":26.088041748046876,"end":26.421375},{"word":"Results.” ","start":26.421375,"end":26.754708251953126}],"metadata":{"response_id":1}},{"role":"user","content":"I'm sorry. Who are you and where are you calling from? ","words":[{"word":"I'm ","start":28.279,"end":28.679},{"word":"sorry. ","start":28.679,"end":28.999},{"word":"Who ","start":30.399,"end":30.638999},{"word":"are ","start":30.638999,"end":30.878999},{"word":"you ","start":30.878999,"end":31.038998},{"word":"and ","start":31.038998,"end":31.279},{"word":"where ","start":31.279,"end":31.519},{"word":"are ","start":31.519,"end":31.679},{"word":"you ","start":31.679,"end":31.759},{"word":"calling ","start":31.759,"end":32.079},{"word":"from? ","start":32.079,"end":32.399}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. We provide solutions ","words":[{"word":"My ","start":33.748,"end":34.081333251953126},{"word":"name ","start":34.081333251953126,"end":34.414666748046876},{"word":"is ","start":34.414666748046876,"end":34.748},{"word":"Ellen, ","start":34.748,"end":35.081333251953126},{"word":"and ","start":35.081333251953126,"end":35.414666748046876},{"word":"I’m ","start":35.414666748046876,"end":35.748},{"word":"calling ","start":35.748,"end":36.081333251953126},{"word":"on ","start":36.081333251953126,"end":36.414666748046876},{"word":"behalf ","start":36.414666748046876,"end":36.748},{"word":"of ","start":36.748,"end":37.081333251953126},{"word":"AtmanCo.","start":36.851208251953125,"end":37.184541748046875},{"word":" We ","start":37.184541748046875,"end":37.517875},{"word":"provide ","start":37.517875,"end":37.851208251953125},{"word":"solutions ","start":37.851208251953125,"end":38.184541748046875}],"metadata":{"response_id":4}},{"role":"user","content":"Who ","words":[{"word":"Who ","start":38.279,"end":38.599}]},{"role":"agent","content":"and resources ","words":[{"word":"and ","start":38.184541748046875,"end":38.517875},{"word":"resources ","start":38.517875,"end":38.851208251953125}],"metadata":{"response_id":4}},{"role":"user","content":"who is Art Mongeau? ","words":[{"word":"who ","start":38.599,"end":38.919},{"word":"is ","start":38.919,"end":39.159},{"word":"Art ","start":39.159,"end":39.479},{"word":"Mongeau? ","start":39.479,"end":40.039}]},{"role":"agent","content":"Thank you for your question. I believe you are asking about \"AtmanCo,\" which is the company I represent. AtmanCo is a company that offers HR solutions and resources, including webinars for professionals like yourself.\n\nIf you meant something else or have another question, please ","words":[{"word":"Thank ","start":41.555,"end":41.88833325195313},{"word":"you ","start":41.88833325195313,"end":42.22166674804687},{"word":"for ","start":42.22166674804687,"end":42.555},{"word":"your ","start":42.555,"end":42.88833325195313},{"word":"question.","start":42.74258325195313,"end":43.07591674804687},{"word":" I ","start":43.07591674804687,"end":43.40925},{"word":"believe ","start":43.40925,"end":43.74258325195313},{"word":"you ","start":43.74258325195313,"end":44.07591674804687},{"word":"are ","start":44.07591674804687,"end":44.40925},{"word":"asking ","start":44.40925,"end":44.74258325195313},{"word":"about ","start":44.74258325195313,"end":45.07591674804687},{"word":"\"AtmanCo,\" ","start":45.07591674804687,"end":45.40925},{"word":"which ","start":45.40925,"end":45.74258325195313},{"word":"is ","start":45.74258325195313,"end":46.07591674804687},{"word":"the ","start":46.07591674804687,"end":46.40925},{"word":"company ","start":46.40925,"end":46.74258325195313},{"word":"I ","start":46.74258325195313,"end":47.07591674804687},{"word":"represent.","start":47.07591674804687,"end":47.40925},{"word":" AtmanCo ","start":49.24083325195313,"end":49.57416674804688},{"word":"is ","start":49.57416674804688,"end":49.9075},{"word":"a ","start":49.9075,"end":50.24083325195313},{"word":"company ","start":50.24083325195313,"end":50.57416674804688},{"word":"that ","start":50.57416674804688,"end":50.9075},{"word":"offers ","start":50.9075,"end":51.24083325195313},{"word":"HR ","start":51.24083325195313,"end":51.57416674804688},{"word":"solutions ","start":51.57416674804688,"end":51.9075},{"word":"and ","start":51.9075,"end":52.24083325195313},{"word":"resources, ","start":52.24083325195313,"end":52.57416674804688},{"word":"including ","start":52.57416674804688,"end":52.9075},{"word":"webinars ","start":52.9075,"end":53.24083325195313},{"word":"for ","start":53.24083325195313,"end":53.57416674804688},{"word":"professionals ","start":53.57416674804688,"end":53.9075},{"word":"like ","start":53.9075,"end":54.24083325195313},{"word":"yourself.","start":54.24083325195313,"end":54.57416674804688},{"word":"\n\nIf ","start":55.231583251953126,"end":55.564916748046876},{"word":"you ","start":55.564916748046876,"end":55.89825},{"word":"meant ","start":55.89825,"end":56.231583251953126},{"word":"something ","start":56.231583251953126,"end":56.564916748046876},{"word":"else ","start":56.564916748046876,"end":56.89825},{"word":"or ","start":56.89825,"end":57.231583251953126},{"word":"have ","start":57.231583251953126,"end":57.564916748046876},{"word":"another ","start":57.564916748046876,"end":57.89825},{"word":"question, ","start":57.89825,"end":58.231583251953126},{"word":"please ","start":58.231583251953126,"end":58.564916748046876}],"metadata":{"response_id":6}},{"role":"user","content":"I don't ","words":[{"word":"I ","start":58.659,"end":58.819},{"word":"don't ","start":58.819,"end":59.059003}]},{"role":"agent","content":"let me know.","words":[{"word":"let ","start":58.564916748046876,"end":58.89825},{"word":"me ","start":58.85725,"end":59.19058325195312},{"word":"know.","start":58.85725,"end":59.19058325195312}],"metadata":{"response_id":6}},{"role":"user","content":"know if that's it because I'm asking because I don't know admin code. ","words":[{"word":"know ","start":59.059003,"end":59.219003},{"word":"if ","start":59.219003,"end":59.379002},{"word":"that's ","start":59.379002,"end":59.619},{"word":"it ","start":59.619,"end":59.779},{"word":"because ","start":59.779,"end":60.099},{"word":"I'm ","start":60.259,"end":60.419},{"word":"asking ","start":60.419,"end":60.659},{"word":"because ","start":60.659,"end":61.059003},{"word":"I ","start":61.059003,"end":61.219003},{"word":"don't ","start":61.219003,"end":61.379002},{"word":"know ","start":61.379002,"end":61.539002},{"word":"admin ","start":61.539002,"end":62.099},{"word":"code. ","start":62.099,"end":62.339}]},{"role":"agent","content":"Thank you for letting me know. Just to clarify, I’m calling from AtmanCo—spelled A T M A N C O. It’s a company that provides HR solutions and professional development resources, including free webinars for HR professionals.\n\nIf you have any other questions about AtmanCo or the webinar, I’m happy to help. 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May I ask why you’re not interested?","words":[{"word":"Thank ","start":94.471,"end":94.80433325195312},{"word":"you ","start":94.80433325195312,"end":95.13766674804687},{"word":"for ","start":95.13766674804687,"end":95.471},{"word":"letting ","start":95.471,"end":95.80433325195312},{"word":"me ","start":95.76308325195312,"end":96.09641674804688},{"word":"know.","start":95.76308325195312,"end":96.09641674804688},{"word":" May ","start":96.09641674804688,"end":96.42975},{"word":"I ","start":96.42975,"end":96.76308325195312},{"word":"ask ","start":96.76308325195312,"end":97.09641674804688},{"word":"why ","start":97.09641674804688,"end":97.42975},{"word":"you’re ","start":97.42975,"end":97.76308325195312},{"word":"not ","start":97.76308325195312,"end":98.09641674804688},{"word":"interested?","start":98.09641674804688,"end":98.42975}],"metadata":{"response_id":10}},{"role":"user","content":"I don't have time now. ","words":[{"word":"I ","start":100.30899500000001,"end":100.549},{"word":"don't ","start":100.549,"end":100.709},{"word":"have ","start":100.709,"end":100.869},{"word":"time ","start":100.869,"end":101.10900000000001},{"word":"now. ","start":101.10900000000001,"end":101.348996}]},{"role":"agent","content":"It’s only going to take 2 to 3 minutes of your time. But if you don’t have time right now, I can call another time.\n\nWhen would be the best time for me to call you back?","words":[{"word":"It’s ","start":102.684,"end":103.01733325195312},{"word":"only ","start":103.01733325195312,"end":103.35066674804688},{"word":"going ","start":103.35066674804688,"end":103.684},{"word":"to ","start":103.684,"end":104.01733325195312},{"word":"take ","start":104.01733325195312,"end":104.35066674804688},{"word":"2 ","start":104.35066674804688,"end":104.684},{"word":"to ","start":104.684,"end":105.01733325195312},{"word":"3 ","start":105.01733325195312,"end":105.35066674804688},{"word":"minutes ","start":105.21833325195313,"end":105.55166674804687},{"word":"of ","start":105.21833325195313,"end":105.55166674804687},{"word":"your ","start":105.21833325195313,"end":105.55166674804687},{"word":"time.","start":105.21833325195313,"end":105.55166674804687},{"word":" But ","start":105.55166674804687,"end":105.885},{"word":"if ","start":105.885,"end":106.21833325195313},{"word":"you ","start":106.21833325195313,"end":106.55166674804687},{"word":"don’t ","start":106.55166674804687,"end":106.885},{"word":"have ","start":106.885,"end":107.21833325195313},{"word":"time ","start":107.21833325195313,"end":107.55166674804687},{"word":"right ","start":107.55166674804687,"end":107.885},{"word":"now, ","start":107.885,"end":108.21833325195313},{"word":"I ","start":108.21833325195313,"end":108.55166674804687},{"word":"can ","start":108.55166674804687,"end":108.885},{"word":"call ","start":108.654875,"end":108.98820825195313},{"word":"another ","start":108.654875,"end":108.98820825195313},{"word":"time.","start":108.654875,"end":108.98820825195313},{"word":"\n\nWhen ","start":108.98820825195313,"end":109.32154174804687},{"word":"would ","start":109.32154174804687,"end":109.654875},{"word":"be ","start":109.654875,"end":109.98820825195313},{"word":"the ","start":109.98820825195313,"end":110.32154174804687},{"word":"best ","start":110.32154174804687,"end":110.654875},{"word":"time ","start":110.654875,"end":110.98820825195313},{"word":"for ","start":110.98820825195313,"end":111.32154174804687},{"word":"me ","start":111.32154174804687,"end":111.654875},{"word":"to ","start":111.654875,"end":111.98820825195313},{"word":"call ","start":111.98820825195313,"end":112.32154174804687},{"word":"you ","start":112.32154174804687,"end":112.654875},{"word":"back?","start":112.654875,"end":112.98820825195313}],"metadata":{"response_id":11}},{"role":"user","content":"No. No. It's fine if it's two to three minutes only, go ahead. ","words":[{"word":"No. ","start":114.189,"end":114.429},{"word":"No. ","start":114.429,"end":114.66900000000001},{"word":"It's ","start":114.66900000000001,"end":114.90899999999999},{"word":"fine ","start":114.90899999999999,"end":115.06899999999999},{"word":"if ","start":115.06899999999999,"end":115.309},{"word":"it's ","start":115.309,"end":115.469},{"word":"two ","start":115.559,"end":115.87899999999999},{"word":"to ","start":115.87899999999999,"end":116.119},{"word":"three ","start":116.119,"end":116.439},{"word":"minutes ","start":116.439,"end":116.75899999999999},{"word":"only, ","start":116.75899999999999,"end":117.399},{"word":"go ","start":117.399,"end":117.559},{"word":"ahead. 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I'm not interested. ","words":[{"word":"No. ","start":54.212004,"end":54.852003},{"word":"Sorry. ","start":54.852003,"end":55.412000000000006},{"word":"I'm ","start":55.412000000000006,"end":55.652002},{"word":"not ","start":55.652002,"end":55.812002},{"word":"interested. ","start":55.812002,"end":56.212}]},{"role":"agent","content":"Thank you for letting me know. May I ask why you’re not interested?","words":[{"word":"Thank ","start":58.131,"end":58.422},{"word":"you ","start":58.422,"end":58.549},{"word":"for ","start":58.549,"end":58.689},{"word":"letting ","start":58.689,"end":58.956},{"word":"me ","start":58.956,"end":59.048},{"word":"know.","start":59.048,"end":59.536},{"word":" May ","start":59.58208325195312,"end":59.803083251953126},{"word":"I ","start":59.803083251953126,"end":59.90808325195312},{"word":"ask ","start":59.90808325195312,"end":60.19808325195312},{"word":"why ","start":60.19808325195312,"end":60.407083251953125},{"word":"you’re ","start":60.407083251953125,"end":60.61608325195313},{"word":"not ","start":60.61608325195313,"end":60.80108325195312},{"word":"interested?","start":60.80108325195312,"end":61.53308325195312}],"metadata":{"response_id":5}},{"role":"user","content":"I'm no longer working in HR. 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I'm not interested. ","words":[{"word":"No. ","start":54.212004,"end":54.852003},{"word":"Sorry. ","start":54.852003,"end":55.412000000000006},{"word":"I'm ","start":55.412000000000006,"end":55.652002},{"word":"not ","start":55.652002,"end":55.812002},{"word":"interested. ","start":55.812002,"end":56.212}]},{"role":"agent","content":"Thank you for letting me know. May I ask why you’re not interested?","words":[{"word":"Thank ","start":58.131,"end":58.422},{"word":"you ","start":58.422,"end":58.549},{"word":"for ","start":58.549,"end":58.689},{"word":"letting ","start":58.689,"end":58.956},{"word":"me ","start":58.956,"end":59.048},{"word":"know.","start":59.048,"end":59.536},{"word":" May ","start":59.58208325195312,"end":59.803083251953126},{"word":"I ","start":59.803083251953126,"end":59.90808325195312},{"word":"ask ","start":59.90808325195312,"end":60.19808325195312},{"word":"why ","start":60.19808325195312,"end":60.407083251953125},{"word":"you’re ","start":60.407083251953125,"end":60.61608325195313},{"word":"not ","start":60.61608325195313,"end":60.80108325195312},{"word":"interested?","start":60.80108325195312,"end":61.53308325195312}],"metadata":{"response_id":5}},{"role":"user","content":"I'm no longer working in HR. 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The callback date and time were successfully updated in the system.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"int_code":"10","bloc_notes":"2026 Mar 24 callback scheduled for 2026-03-25 10:00","call_summary_title":"Callback Scheduled with Tri","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"90%. The official opening was not fully delivered, but a valid outcome (callback scheduled) and approved closing were achieved.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after identity confirmation and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. The call correctly followed the skip logic by scheduling a callback immediately after the contact requested it.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with survey wording was applicable.","Mandatory Phrase Detection":"No. The call did not include mandatory phrases such as 'for statistical purposes' or approved closing sentences related to survey completion.","Debug Analytical Variables":"Call Flow Completion Rate is 90% because although the official opening was not fully delivered, the call ended with a valid outcome (callback scheduled) and an approved closing. Official Opening Gate Accuracy is 100% as the agent confirmed identity before speaking the official opening. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because the agent correctly scheduled a callback immediately after the contact requested it, following the correct logical branching. Verbatim Survey Compliance is 0% as no survey questions were asked. Mandatory Phrase Detection is No because the call did not include required phrases related to the survey or closing.","IVR_detector":"No","call_sequence":"Not reached","call_back_date_time":"2026-03-25 10:00"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4231,4433,4780,4810,9688],"average":5588.4,"num_requests":5},"tool_calls":[{"tool_call_id":"7c8b96187caf5e05","name":"update_call_back_date","type":"custom","start_time_sec":17.772,"latency_ms":2323.0000000000005,"success":true}],"from_number":"+14374657779","to_number":"+12899399288","direction":"outbound"},"event_timestamp":1774385752317} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3143 CALL ID: call_22977b2e7e8ce49f2085f70469f EMAIL2 (collected): NULL FIELD 310 → HTTP 404 {"message":"No Result found for Subscriber with id 3143"} FIELD 311 → HTTP 404 {"message":"No Result found for Subscriber with id 3143"} FIELD 33 → HTTP 404 {"message":"No Result found for Subscriber with id 3143"} FIELD 77 → HTTP 404 {"message":"No Result found for Subscriber with id 3143"} FIELD 338 → HTTP 404 {"message":"No Result found for Subscriber with id 3143"} FIELD 339 → HTTP 404 {"message":"No Result found for Subscriber with id 3143"} FIELD 340 → HTTP 404 {"message":"No Result found for Subscriber with id 3143"} FIELD 341 → HTTP 404 {"message":"No Result found for Subscriber with id 3143"} FIELD 342 → HTTP 404 {"message":"No Result found for Subscriber with id 3143"} FIELD 345 → HTTP 404 {"message":"No Result found for Subscriber with id 3143"} ========================================