[2026-03-16 14:04:43] RAW (decoded): { "contact": { "id": "31090", "email": "g@directobjective.ca", "first_name": "Gil", "last_name": "Test", "phone": "5144313257", "orgname": "Direct Objective Consulting", "customer_acct_name": "Direct Objective Consulting", "tags": "payrollcompliance visited, payroll.ca visited, paie.ca visited, Dialogue Magazine, dummy, Testimonial Edit, 251201 Testimonials update, TMAI, TMAI APX", "ip4": "10.13.131.205", "fields": { "full_name": "Gil Test", "language": "French", "explicit_consent_date": "", "domain_1": "", "time_zone": "2", "area_code": "", "last_engaged_date": "2026-02-23", "last_login_date": "", "old_do_id": "L25A02788", "blocnote": "2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later", "dhmsfin_telemarketing_last_contacted_date": "2026-02-26T12:21:25-05:00", "pipeline_2_members_only_ast": "", "unsub_reason": "", "unsub_reason_fr": "", "onesentencenotrenewed": "I didn't have time to do the renewal process.", "value_help_with_complex": "", "value_stay_current": "", "value_course": "", "value_designation": "", "value_networking": "", "value_career": "", "value_promote_payroll": "", "value_discount_program": "", "othermemberbenefit": "My company became a member and I'm using the benefits through my company.", "notrenewednolongerinpayroll": "", "notrenewedleftcanada": "", "notrenewednotenoughvalue": "", "notrenewednobenefit": "", "did_not_find_it_beneficial_specify_why": "", "notrenewedother": "", "notrenewednotused": "", "notrenewedwanttorenew": "No", "npichallenges": "", "npichallengesspecify": "", "expectationsnotmet": "No", "expectationsnotmetspecify": "The user repeatedly stated they don't have time and are not interested in continuing the conversation or providing feedback.", "membershipcost": "", "membershipcostspecify": "", "npivaluenotdelivered": "", "npivaluenotdeliveredspecify": "", "careerchange": "", "careerchangespecify": "", "hardtoparticipateevents": "", "hardtoparticipateeventsspecify": "", "engagingstrategiesspecify": "", "mini_nps": "1", "age_range": "31-45", "selfpayrollproficiency": "", "notrenewedcpehard": "", "notrenewedoutofbusiness": "", "notrenewedacquired": "", "notrenewedbudget": "", "notrenewedoutsourced": "", "sendapplicationform": "2026-02-20T15:13:00-05:00", "intcode": "03", "notrenewednotenoughtime": "", "notrenewedtoolongprocess": "", "notrenewedtemporaryneed": "", "sendmonthlyastemail": "", "found": "", "coidnewmbrdate": "", "origin": "", "lapsed_expiration_date": "", "phone_2": "5144850336", "full_name_2": "", "domain_2": "", "email2": "", "individual_id_2": "", "lead_status": "Refused", "attended_webinar": "", "never_call": "", "nonactive_reason": "", "zerobounce_reason": "", "city_1": "", "region": "", "testimonial": "This is a test testimonial notification from active campaign. Thanks", "testimonial_reviewed": "This is the testimonial after reviewed and updated the changes on the active campaign. Test.", "testimonial_sent_date": "2025-12-01T15:06:13-05:00", "testimoniale": "This is the testimonial after reviewed and updated the changes on the active campaign and after it is approved by the member. Thanks", "testimonial_confirmation_date": "2025-12-01T15:10:20-05:00", "individual_id": "225698", "province": "QC", "date_of_renewal_identification": "", "pipeline_1_lapsed_members": "Refused Lapsed", "last_act_type": "2014-05-23", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "original_language": "English", "testimonial_reviewer_name": "Gil", "original_testimonial_translated": "Ceci est un message test provenant d'Active Campaign. Merci.", "testimonialagree": "Yes", "member_december": "2", "sendpreexpirationemail": "2025-12-09T14:45:00-05:00", "payroll_guidelines_december": "1", "dialogue_december": "4", "do_id": "", "temp_do_id_for_auto_old_do_id": "L25A02788", "member_january": "12", "canceldate": "2025-01-01", "canceldate3yearplus": "2028-01-01", "pcl_completion_date": "2025-01-01", "pcl_completion_date_5": "2030-01-01", "aitm_status_called": "2026-03-16T14:04:43-04:00", "number_of_call_attempts": "49", "npi_transcriptsummary": "The agent called to speak with Gil but was informed that Gil was not available. The agent asked for a callback time but the user was unsure and offered to leave a message or voicemail, which the agent declined, deciding to call back later.", "aitm_callsummarytitle": "Contact Not Available, Callback Scheduled", "npi_email_temp": "g@directobjective.ca", "temp_intcode_for_auto_old_int_code": "03", "number_of_calls_reached": "116", "members_type": "AST", "orgreasonsnottorenew": "Didn\u2019t find it beneficial", "initialvalue": "Help with Complex", "astreasonsnottorenew": "Temporary-Out", "astotherreasonsnottorenew": "User expressed no interest and did not provide a specific reason for not renewing.", "prootherreasonsnottorenew": "I didn't have enough money.", "orgotherreasonsnottorenew": "it didn't live up to my expectations.", "stuotherreasonsnottorenew": "it didn't live up to my expectations", "old_int_code": "03", "renewal_refusal_reasons": "Lack of usage", "proreasonsnottorenew": "Didn\u2019t find it beneficial at all ", "stureasonsnottorenew": "Not satisfied with NPI service", "npi_voicemaildetection": "No", "npi_call_back_date_and_time": "", "npi_call_back_time_hour": "13", "npi_call_back_time_minute": "00", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "concernquestion": "The contact asked about materials on maternity leave, which was forwarded for follow-up to ensure accurate information delivery.", "number_of_total_call_attempts": "49" } }, "seriesid": "204" } [2026-03-16 14:04:43] Payload: { "from_number": "+14375242727", "to_number": "+15144313257", "retell_llm_dynamic_variables": { "first_name": "Gil", "last_name": "Test", "full_name": "Gil Test", "contact_id": "31090", "email": "g@directobjective.ca", "orgname": "Direct Objective Consulting", "member_type": "AST", "bloc_notes_ac": "2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later", "number_of_passed_courses": "0", "extension": "", "province": "QC", "toronto_current_time": "2026-03-16T14:04:43-04:00", "paid_thru": "" }, "override_agent_id": "agent_e28fce9dc8aa168cccde638a64" } [2026-03-16 14:04:43] Added to queue. Total in queue: 1 [2026-03-16 14:05:53] RAW (decoded): { "contact": { "id": "31090", "email": "g@directobjective.ca", "first_name": "Gil", "last_name": "Test", "phone": "5144313257", "orgname": "Direct Objective Consulting", "customer_acct_name": "Direct Objective Consulting", "tags": "payrollcompliance visited, payroll.ca visited, paie.ca visited, Dialogue Magazine, dummy, Testimonial Edit, 251201 Testimonials update, TMAI, TMAI APX", "ip4": "10.13.131.205", "fields": { "full_name": "Gil Test", "language": "French", "explicit_consent_date": "", "domain_1": "", "time_zone": "2", "area_code": "", "last_engaged_date": "2026-02-23", "last_login_date": "", "old_do_id": "L25A02788", "blocnote": "2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:04:43-04:00", "pipeline_2_members_only_ast": "", "unsub_reason": "", "unsub_reason_fr": "", "onesentencenotrenewed": "I didn't have time to do the renewal process.", "value_help_with_complex": "", "value_stay_current": "", "value_course": "", "value_designation": "", "value_networking": "", "value_career": "", "value_promote_payroll": "", "value_discount_program": "", "othermemberbenefit": "My company became a member and I'm using the benefits through my company.", "notrenewednolongerinpayroll": "", "notrenewedleftcanada": "", "notrenewednotenoughvalue": "", "notrenewednobenefit": "", "did_not_find_it_beneficial_specify_why": "", "notrenewedother": "", "notrenewednotused": "", "notrenewedwanttorenew": "No", "npichallenges": "", "npichallengesspecify": "", "expectationsnotmet": "No", "expectationsnotmetspecify": "The user repeatedly stated they don't have time and are not interested in continuing the conversation or providing feedback.", "membershipcost": "", "membershipcostspecify": "", "npivaluenotdelivered": "", "npivaluenotdeliveredspecify": "", "careerchange": "", "careerchangespecify": "", "hardtoparticipateevents": "", "hardtoparticipateeventsspecify": "", "engagingstrategiesspecify": "", "mini_nps": "3", "age_range": "31-45", "selfpayrollproficiency": "", "notrenewedcpehard": "", "notrenewedoutofbusiness": "", "notrenewedacquired": "", "notrenewedbudget": "", "notrenewedoutsourced": "", "sendapplicationform": "2026-02-20T15:13:00-05:00", "intcode": "03", "notrenewednotenoughtime": "", "notrenewedtoolongprocess": "", "notrenewedtemporaryneed": "", "sendmonthlyastemail": "", "found": "", "coidnewmbrdate": "", "origin": "", "lapsed_expiration_date": "", "phone_2": "5144850336", "full_name_2": "", "domain_2": "", "email2": "", "individual_id_2": "", "lead_status": "Refused", "attended_webinar": "", "never_call": "", "nonactive_reason": "", "zerobounce_reason": "", "city_1": "", "region": "", "testimonial": "This is a test testimonial notification from active campaign. Thanks", "testimonial_reviewed": "This is the testimonial after reviewed and updated the changes on the active campaign. Test.", "testimonial_sent_date": "2025-12-01T15:06:13-05:00", "testimoniale": "This is the testimonial after reviewed and updated the changes on the active campaign and after it is approved by the member. Thanks", "testimonial_confirmation_date": "2025-12-01T15:10:20-05:00", "individual_id": "225698", "province": "QC", "date_of_renewal_identification": "", "pipeline_1_lapsed_members": "Refused Lapsed", "last_act_type": "2014-05-23", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "original_language": "English", "testimonial_reviewer_name": "Gil", "original_testimonial_translated": "Ceci est un message test provenant d'Active Campaign. Merci.", "testimonialagree": "Yes", "member_december": "2", "sendpreexpirationemail": "2025-12-09T14:45:00-05:00", "payroll_guidelines_december": "1", "dialogue_december": "4", "do_id": "", "temp_do_id_for_auto_old_do_id": "L25A02788", "member_january": "12", "canceldate": "2025-01-01", "canceldate3yearplus": "2028-01-01", "pcl_completion_date": "2025-01-01", "pcl_completion_date_5": "2030-01-01", "aitm_status_called": "2026-03-16T14:05:53-04:00", "number_of_call_attempts": "50", "npi_transcriptsummary": "The agent called to speak with Gil but was informed that Gil was not available. The agent asked for a suitable callback time, but the user did not provide one, so the agent ended the call and planned to call back later.", "aitm_callsummarytitle": "Contact Not Available - No Callback Time", "npi_email_temp": "g@directobjective.ca", "temp_intcode_for_auto_old_int_code": "03", "number_of_calls_reached": "116", "members_type": "AST", "orgreasonsnottorenew": "Didn\u2019t find it beneficial", "initialvalue": "Help with Complex", "astreasonsnottorenew": "Temporary-Out", "astotherreasonsnottorenew": "User expressed no interest and did not provide a specific reason for not renewing.", "prootherreasonsnottorenew": "I didn't have enough money.", "orgotherreasonsnottorenew": "it didn't live up to my expectations.", "stuotherreasonsnottorenew": "it didn't live up to my expectations", "old_int_code": "03", "renewal_refusal_reasons": "Lack of usage", "proreasonsnottorenew": "Didn\u2019t find it beneficial at all ", "stureasonsnottorenew": "Not satisfied with NPI service", "npi_voicemaildetection": "No", "npi_call_back_date_and_time": "", "npi_call_back_time_hour": "13", "npi_call_back_time_minute": "00", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "concernquestion": "The contact asked about materials on maternity leave, which was forwarded for follow-up to ensure accurate information delivery.", "number_of_total_call_attempts": "49", "retell_call_status": "ended" } }, "seriesid": "204" } [2026-03-16 14:05:53] Payload: { "from_number": "+14375242727", "to_number": "+15144313257", "retell_llm_dynamic_variables": { "first_name": "Gil", "last_name": "Test", "full_name": "Gil Test", "contact_id": "31090", "email": "g@directobjective.ca", "orgname": "Direct Objective Consulting", "member_type": "AST", "bloc_notes_ac": "2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided", "number_of_passed_courses": "0", "extension": "", "province": "QC", "toronto_current_time": "2026-03-16T14:05:53-04:00", "paid_thru": "" }, "override_agent_id": "agent_e28fce9dc8aa168cccde638a64" } [2026-03-16 14:05:53] Added to queue. Total in queue: 2 [2026-03-16 14:12:50] RAW (decoded): { "contact": { "id": "31090", "email": "g@directobjective.ca", "first_name": "Gil", "last_name": "Test", "phone": "5144313257", "orgname": "Direct Objective Consulting", "customer_acct_name": "Direct Objective Consulting", "tags": "payrollcompliance visited, payroll.ca visited, paie.ca visited, Dialogue Magazine, dummy, Testimonial Edit, 251201 Testimonials update, TMAI, TMAI APX", "ip4": "10.13.131.205", "fields": { "full_name": "Gil Test", "language": "French", "explicit_consent_date": "", "domain_1": "", "time_zone": "2", "area_code": "", "last_engaged_date": "2026-02-23", "last_login_date": "", "old_do_id": "L25A02788", "blocnote": "2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:05:54-04:00", "pipeline_2_members_only_ast": "", "unsub_reason": "", "unsub_reason_fr": "", "onesentencenotrenewed": "I didn't have time to do the renewal process.", "value_help_with_complex": "", "value_stay_current": "", "value_course": "", "value_designation": "", "value_networking": "", "value_career": "", "value_promote_payroll": "", "value_discount_program": "", "othermemberbenefit": "My company became a member and I'm using the benefits through my company.", "notrenewednolongerinpayroll": "", "notrenewedleftcanada": "", "notrenewednotenoughvalue": "", "notrenewednobenefit": "", "did_not_find_it_beneficial_specify_why": "", "notrenewedother": "", "notrenewednotused": "", "notrenewedwanttorenew": "No", "npichallenges": "", "npichallengesspecify": "", "expectationsnotmet": "No", "expectationsnotmetspecify": "The user repeatedly stated they don't have time and are not interested in continuing the conversation or providing feedback.", "membershipcost": "", "membershipcostspecify": "", "npivaluenotdelivered": "", "npivaluenotdeliveredspecify": "", "careerchange": "", "careerchangespecify": "", "hardtoparticipateevents": "", "hardtoparticipateeventsspecify": "", "engagingstrategiesspecify": "", "mini_nps": "4", "age_range": "31-45", "selfpayrollproficiency": "", "notrenewedcpehard": "", "notrenewedoutofbusiness": "", "notrenewedacquired": "", "notrenewedbudget": "", "notrenewedoutsourced": "", "sendapplicationform": "2026-02-20T15:13:00-05:00", "intcode": "02", "notrenewednotenoughtime": "", "notrenewedtoolongprocess": "", "notrenewedtemporaryneed": "", "sendmonthlyastemail": "", "found": "", "coidnewmbrdate": "", "origin": "", "lapsed_expiration_date": "", "phone_2": "5144850336", "full_name_2": "", "domain_2": "", "email2": "", "individual_id_2": "", "lead_status": "Refused", "attended_webinar": "", "never_call": "", "nonactive_reason": "", "zerobounce_reason": "", "city_1": "", "region": "", "testimonial": "This is a test testimonial notification from active campaign. Thanks", "testimonial_reviewed": "This is the testimonial after reviewed and updated the changes on the active campaign. Test.", "testimonial_sent_date": "2025-12-01T15:06:13-05:00", "testimoniale": "This is the testimonial after reviewed and updated the changes on the active campaign and after it is approved by the member. Thanks", "testimonial_confirmation_date": "2025-12-01T15:10:20-05:00", "individual_id": "225698", "province": "QC", "date_of_renewal_identification": "", "pipeline_1_lapsed_members": "Refused Lapsed", "last_act_type": "2014-05-23", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "original_language": "English", "testimonial_reviewer_name": "Gil", "original_testimonial_translated": "Ceci est un message test provenant d'Active Campaign. Merci.", "testimonialagree": "Yes", "member_december": "2", "sendpreexpirationemail": "2026-03-16T14:07:00-04:00", "payroll_guidelines_december": "1", "dialogue_december": "4", "do_id": "", "temp_do_id_for_auto_old_do_id": "L25A02788", "member_january": "12", "canceldate": "2025-01-01", "canceldate3yearplus": "2028-01-01", "pcl_completion_date": "2025-01-01", "pcl_completion_date_5": "2030-01-01", "aitm_status_called": "2026-03-16T14:12:51-04:00", "number_of_call_attempts": "51", "npi_transcriptsummary": "The agent successfully reached Gil and informed him about free webinars available through the National Payroll Institute, confirming his email to send details. The agent also mentioned Gil's upcoming membership expiration and offered renewal assistance, but the call ended before renewal details were finalized.", "aitm_callsummarytitle": "Webinar Info Sent and Renewal Discussed", "npi_email_temp": "g@directobjective.ca", "temp_intcode_for_auto_old_int_code": "03", "number_of_calls_reached": "116", "members_type": "AST", "orgreasonsnottorenew": "Didn\u2019t find it beneficial", "initialvalue": "Help with Complex", "astreasonsnottorenew": "Temporary-Out", "astotherreasonsnottorenew": "User expressed no interest and did not provide a specific reason for not renewing.", "prootherreasonsnottorenew": "I didn't have enough money.", "orgotherreasonsnottorenew": "it didn't live up to my expectations.", "stuotherreasonsnottorenew": "it didn't live up to my expectations", "old_int_code": "03", "renewal_refusal_reasons": "Lack of usage", "proreasonsnottorenew": "Didn\u2019t find it beneficial at all ", "stureasonsnottorenew": "Not satisfied with NPI service", "npi_voicemaildetection": "No", "npi_call_back_date_and_time": "", "npi_call_back_time_hour": "13", "npi_call_back_time_minute": "00", "ivrdetector": "No", "callsequence": "Just email sent", "human_or_not": "Yes", "usersentiment": "Positive", "concernquestion": "The contact asked about materials on maternity leave, which was forwarded for follow-up to ensure accurate information delivery.", "number_of_total_call_attempts": "49", "retell_call_status": "ended", "paid_thru": "2026-03-31" } }, "seriesid": "204" } [2026-03-16 14:12:50] Payload: { "from_number": "+14375242727", "to_number": "+15144313257", "retell_llm_dynamic_variables": { "first_name": "Gil", "last_name": "Test", "full_name": "Gil Test", "contact_id": "31090", "email": "g@directobjective.ca", "orgname": "Direct Objective Consulting", "member_type": "AST", "bloc_notes_ac": "2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed", "number_of_passed_courses": "0", "extension": "", "province": "QC", "toronto_current_time": "2026-03-16T14:12:51-04:00", "paid_thru": "2026-03-31" }, "override_agent_id": "agent_e28fce9dc8aa168cccde638a64" } [2026-03-16 14:12:50] Added to queue. Total in queue: 3 [2026-03-16 14:17:22] RAW (decoded): { "contact": { "id": "31090", "email": "g@directobjective.ca", "first_name": "Gil", "last_name": "Test", "phone": "5144313257", "orgname": "Direct Objective Consulting", "customer_acct_name": "Direct Objective Consulting", "tags": "payrollcompliance visited, payroll.ca visited, paie.ca visited, Dialogue Magazine, dummy, Testimonial Edit, 251201 Testimonials update, TMAI, TMAI APX", "ip4": "10.13.131.205", "fields": { "full_name": "Gil Test", "language": "French", "explicit_consent_date": "", "domain_1": "", "time_zone": "2", "area_code": "", "last_engaged_date": "2026-02-23", "last_login_date": "", "old_do_id": "L25A02788", "blocnote": "2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed\n2026 Mar 16 contact agreed to receive webinar info and renewal application email - NPI# 31090", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:12:51-04:00", "pipeline_2_members_only_ast": "", "unsub_reason": "", "unsub_reason_fr": "", "onesentencenotrenewed": "I didn't have time to do the renewal process.", "value_help_with_complex": "", "value_stay_current": "", "value_course": "", "value_designation": "", "value_networking": "", "value_career": "", "value_promote_payroll": "", "value_discount_program": "", "othermemberbenefit": "My company became a member and I'm using the benefits through my company.", "notrenewednolongerinpayroll": "", "notrenewedleftcanada": "", "notrenewednotenoughvalue": "", "notrenewednobenefit": "", "did_not_find_it_beneficial_specify_why": "", "notrenewedother": "", "notrenewednotused": "", "notrenewedwanttorenew": "No", "npichallenges": "", "npichallengesspecify": "", "expectationsnotmet": "No", "expectationsnotmetspecify": "The user repeatedly stated they don't have time and are not interested in continuing the conversation or providing feedback.", "membershipcost": "", "membershipcostspecify": "", "npivaluenotdelivered": "", "npivaluenotdeliveredspecify": "", "careerchange": "", "careerchangespecify": "", "hardtoparticipateevents": "", "hardtoparticipateeventsspecify": "", "engagingstrategiesspecify": "", "mini_nps": "2", "age_range": "31-45", "selfpayrollproficiency": "", "notrenewedcpehard": "", "notrenewedoutofbusiness": "", "notrenewedacquired": "", "notrenewedbudget": "", "notrenewedoutsourced": "", "sendapplicationform": "2026-02-20T15:13:00-05:00", "intcode": "02", "notrenewednotenoughtime": "", "notrenewedtoolongprocess": "", "notrenewedtemporaryneed": "", "sendmonthlyastemail": "", "found": "", "coidnewmbrdate": "", "origin": "", "lapsed_expiration_date": "", "phone_2": "5144850336", "full_name_2": "", "domain_2": "", "email2": "", "individual_id_2": "", "lead_status": "Refused", "attended_webinar": "", "never_call": "", "nonactive_reason": "", "zerobounce_reason": "", "city_1": "", "region": "", "testimonial": "This is a test testimonial notification from active campaign. Thanks", "testimonial_reviewed": "This is the testimonial after reviewed and updated the changes on the active campaign. Test.", "testimonial_sent_date": "2025-12-01T15:06:13-05:00", "testimoniale": "This is the testimonial after reviewed and updated the changes on the active campaign and after it is approved by the member. Thanks", "testimonial_confirmation_date": "2025-12-01T15:10:20-05:00", "individual_id": "225698", "province": "QC", "date_of_renewal_identification": "", "pipeline_1_lapsed_members": "Refused Lapsed", "last_act_type": "2014-05-23", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "original_language": "English", "testimonial_reviewer_name": "Gil", "original_testimonial_translated": "Ceci est un message test provenant d'Active Campaign. Merci.", "testimonialagree": "Yes", "member_december": "2", "sendpreexpirationemail": "2026-03-16T14:14:00-04:00", "payroll_guidelines_december": "1", "dialogue_december": "4", "do_id": "", "temp_do_id_for_auto_old_do_id": "L25A02788", "member_january": "12", "canceldate": "2025-01-01", "canceldate3yearplus": "2028-01-01", "pcl_completion_date": "2025-01-01", "pcl_completion_date_5": "2030-01-01", "aitm_status_called": "2026-03-16T14:17:23-04:00", "number_of_call_attempts": "52", "npi_transcriptsummary": "The agent successfully reached Gil and informed him about complimentary webinars and his membership expiration. Gil agreed to receive emails about the webinars and the renewal application form, which the agent sent during the call. Gil rated his satisfaction as 2, and the call ended positively with no issues.", "aitm_callsummarytitle": "Membership Renewal and Webinar Information Provided", "npi_email_temp": "g@directobjective.ca", "temp_intcode_for_auto_old_int_code": "03", "number_of_calls_reached": "116", "members_type": "AST", "orgreasonsnottorenew": "Didn\u2019t find it beneficial", "initialvalue": "Help with Complex", "astreasonsnottorenew": "Temporary-Out", "astotherreasonsnottorenew": "User expressed no interest and did not provide a specific reason for not renewing.", "prootherreasonsnottorenew": "I didn't have enough money.", "orgotherreasonsnottorenew": "it didn't live up to my expectations.", "stuotherreasonsnottorenew": "it didn't live up to my expectations", "old_int_code": "03", "renewal_refusal_reasons": "Lack of usage", "proreasonsnottorenew": "Didn\u2019t find it beneficial at all ", "stureasonsnottorenew": "Not satisfied with NPI service", "npi_voicemaildetection": "No", "npi_call_back_date_and_time": "", "npi_call_back_time_hour": "13", "npi_call_back_time_minute": "00", "ivrdetector": "No", "callsequence": "5 questions asked", "human_or_not": "Yes", "usersentiment": "Neutral", "concernquestion": "The contact asked about materials on maternity leave, which was forwarded for follow-up to ensure accurate information delivery.", "number_of_total_call_attempts": "49", "retell_call_status": "ended", "paid_thru": "2026-03-31", "sendapxapplicationform": "2026-03-16T14:15:00-04:00" } }, "seriesid": "204" } [2026-03-16 14:17:22] Payload: { "from_number": "+14375242727", "to_number": "+15144313257", "retell_llm_dynamic_variables": { "first_name": "Gil", "last_name": "Test", "full_name": "Gil Test", "contact_id": "31090", "email": "g@directobjective.ca", "orgname": "Direct Objective Consulting", "member_type": "AST", "bloc_notes_ac": "2026 Jan 27 contact want to renew and sent the email1\n2026/01/30 voice mail\n2026 Feb 05 - Agent called contact about lapsed Associate membership, requested to ask questions about membership experience\n2026 Feb 05 - contact on sick leave, satisfied (4/5) but declined renewal twice\n2026 Feb 05 - Contact declined renewal as company became member\n2026 Feb 05 - Contact did not renew individual membership because company Direct Objective became organization member, rated satisfaction 4/5, survey completed\n2026 Feb 05 - Contact not interested in renewing, refused to provide reason\n2026 Feb 05 - contact no longer in payroll, did not renew membership, completed exit survey, satisfaction rating 4/5\n2026 Feb 05 - Contact agreed to renew membership\n2026 Feb 05 - Contact forgot to renew membership, expressed eagerness to renew, agent sent renewal application email to g@directobjective.ca, contact confirmed receipt and ready to proceed with renewal\n2026 Feb 10 - agent Ellen initiated contact with Gil, introduced herself but conversation was interrupted/incomplete\n2026 Feb 10 Gil not available and contact did not know when he would be available 1\n2026 Feb 10 - attempted to reach Gil, not available, no callback time provided\n2026 Feb 10 - Contact declined renewal, stated membership didn't provide enough value, didn't use it enough, satisfaction rated 4/5\n2026 Feb 10 - Contact's membership lapsed, didn't use enough, no money to renew now but requested and received renewal info email\n2026 Feb 10 contact want to renew and sent the email 1\n2026 Feb 10 - contact requested email instead of phone discussion, renewal info sent to g@directobjective.ca, declined survey due to time constraints\n2026 Feb 11 Gil unavailable, no callback time provided 1\n2026 Feb 11 Gil is not available, call back later 1\n2026 Feb 11 - Gil unavailable, no callback time provided\n2026 Feb 11 - Contact initially wanted to renew membership but declined after stating did not receive expected value\n2026 Feb 11 - Contact declined membership renewal, cited fee not worth benefits, satisfaction rated 3/5\n2026 Feb 11 - Contact Gil discussed lapsed membership, joined for career advancement, didn't renew due to fee vs benefits concern, rated satisfaction 3/5, call ended during demographic question\n2026 Feb 11 - Contact completed membership survey, expressed interest in renewal, requested and received application email\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 - Contact expressed dissatisfaction with service quality but agreed to renew membership; application form sent\n2026 Feb 11 contact want to renew and sent the email 1\n2026 Feb 11 contact want to renew and sent the email\n2026 Feb 12 contact declined to renew because retiring soon 1\n2026 Feb 12 contact is about to retire and membership will not be renewed\n2026 Feb 12 contact retiring in a few months and not sure if need it1\n2026 Feb 12 contact will call back later bye 1\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 contact forgot to renew and agent sent the email\n2026 Feb 12 contact want to renew and sent the email 1\n2026 Feb 12 - contact forgot to renew, agent sent renewal application via email, contact confirmed receipt and agreed to renew\n2026 Feb 12 - Contact forgot to renew membership, agent sent renewal application email, contact confirmed receipt and completed satisfaction survey (rated 5/5)\n2026 Feb 12 contact declined renewal because benefits are not useful 1\n2026 Feb 12 contact declined renewal because the fee wasn't worth the benefits 1\n2026 Feb 13 contact wants to renew and sent the email\n2026 Feb 13 - Contact Gil agreed to renew lapsed Associate membership after completing satisfaction survey (rated 4/5, joined to advance career). Application email sent to g@directobjective.ca after initial delivery issue resolved.\n2026 Feb 13 - Contact forgot to renew, sent renewal email, declined renewal due to no longer working in payroll\n2026 Feb 13 - Contact refused to renew due to dissatisfaction with service\n2026 Feb 13 contact declined renewal due to service issue 1\n2026 Feb 13 - Contact forgot to renew, initially agreed to renew but declined email application\n2026 Feb 13 contact want to renew and sent the email\n2026 Feb 13 - contact explained company has organization membership, no individual renewal needed, started survey\n2026 Feb 13 contact want to renew and sent the email1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 scheduled a call back on Monday at 1pm 1\n2026 Feb 13 - Agent called for Jacques, initially unavailable but then connected\n2026 Feb 13 contact said he is about to retire and does not want to renew his membership 1\n2026 Feb 13 contact not interested to renew because he doesn't work in payroll anymore 1\n2026 Feb 13 agent called Jacques about NPI membership, but the information was outdated. Jacques answered one question but declined to continue and ended the call.1\n2026 Feb 13 contact want to renew and sent the email 1\n2026 Feb 13 - Contact not available initially, later spoke with Jacques who is retiring and not renewing membership.\n2026 Feb 16 contact initially declined renewal due to fee, but later agreed and application form sent.1\n2026 Feb 16 contact forgot to renew and sent the email1\n2026 Feb 16 - Contact agreed to renew membership and application form sent\n2026 Feb 16 - Contact forgot to renew membership, agent sent application form via email, completed survey (initial value: advancing career, satisfaction: 3/5, age: 61+)\n2026 Feb 16 - Contact initially declined renewal due to poor service experience with unknowledgeable info line staff, but agreed to renew after discussing membership fee of $315 plus taxes and agent acknowledged the service issue\n2026 Feb 16 contact agreed to renew and agent sent the application form1\n2026 Feb 16 contact forgot to renew and agent sent the renewal application email1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact want to renew and sent the email 1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 16 - Contact forgot to renew, sent application form\n2026 Feb 16 contact want to renew and sent the email1\n2026 Feb 16 contact forgot to renew and sent the email 1\n2026 Feb 17 contact forgot to renew and agent sent the renewal form 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 17 contact want to renew and sent the email\n2026 Feb 17 contact want to renew and sent the email1\n2026 Feb 17 contact declined to renew because his company became a member and he is using their benefits. agent tried to convince him to renew his individual membership, but Gil declined again 1\n2026 Feb 17 contact declined renewal because company became a member and is using their benefits1\n2026 Feb 17 contact declined to renew because their company became a member and they are using their benefits 1\n2026 Feb 17 contact agreed to sponsor his membership and renewal email sent1\n2026 Feb 17 contact decided not to renew because company became a member and he is using the benefits through the company 1\n2026 Feb 17 contact's company became a member and he is using the membership benefits through his company 1\n2026 Feb 17 contact want to renew and sent the email 1\n2026 Feb 18 - Contact wants to renew, sent application form email\n2026 Feb 18 contact want to renew and sent the email\n2026 Feb 18 - Contact unaware of expired membership, requested renewal application email\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email and answered the survey1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact want to renew and sent the email 1\n2026 Feb 18 contact don't want to renew and end the call 1\n2026 Feb 18 contact not interested in renewing membership and provided a reason 1\n2026 Feb 18 contact membership lapsed and answered survey questions 1\n2026 Feb 18 contact membership lapsed and not renew after the seminar1\n2026 Feb 19 contact declined to renew membership because fee wasn't worth it 1\n2026 Feb 19 contact forgot to renew, sent application form, user wants to renew\n2026 Feb 19 - Contact declined renewal because company has organizational membership; noted organization name Direct Objective.\n2026 Feb 20 - Contact temporarily out of payroll job but interested in renewing; application form sent via email; question on maternity leave forwarded for follow-up.\n2026 Feb 20 - call reached voicemail, no contact made\n2026 Feb 24 call ended early due to name confusion, no survey or renewal discussion completed\n2026 Feb 24 contact declined renewal citing lack of benefit - NPI#\n2026 Feb 24 call started, brief conversation with Alexandra, call ended abruptly\n2026 Feb 24 contact not interested in renewing membership - NPI#\n2026 Feb 24 contact prefers to be called Alex, declined to renew and ended call\n2026 Feb 24 call ended after name pronunciation clarification, no survey or renewal discussion\n2026 Feb 24 no answer from contact - NPI#\n2026 Feb 24 - Contact not interested in renewing membership and ended call quickly - NPI#\n2026 Feb 24 brief call with Gil, name pronunciation clarified, call ended early\n2026 Feb 24 call reached Gil (pronounced Gill), call ended early\n2026 Feb 25 contact too busy, wants email but survey is phone only, did not renew\n2026 Feb 26 Agent called but Gil was not available, no message left.\n2026 Feb 26 Called but Gil not available, no voicemail left.\n2026 Feb 26 voicemail reached, Gil not available\n2026 Feb 26 called, Gil not available, no message left, callback later\n2026 Mar 16 contact not available, no callback time provided\n2026 Mar 16 contact interested in webinars and confirmed email for information; membership renewal discussed but not completed\n2026 Mar 16 contact agreed to receive webinar info and renewal application email - NPI# 31090", "number_of_passed_courses": "0", "extension": "", "province": "QC", "toronto_current_time": "2026-03-16T14:17:23-04:00", "paid_thru": "2026-03-31" }, "override_agent_id": "agent_e28fce9dc8aa168cccde638a64" } [2026-03-16 14:17:22] Added to queue. Total in queue: 4