[2026-03-17 12:36:11] RAW (decoded): { "contact": { "id": "42424", "email": "gil@directobjective.ca", "first_name": "Gil", "last_name": "Gruber", "phone": "5142387766", "orgname": "Direct Objective Consulting", "customer_acct_name": "Direct Objective Consulting", "tags": "payrollcompliance visited, payroll.ca visited, paie.ca visited, Payroll Resources, Payroll Resource Accessed, Member portal, dummy, Testimonial Edit, TMAI", "ip4": "10.13.136.239", "fields": { "lead_status": "Refused", "province": "QC", "full_name": "Gil Gruber, MBA", "language": "English", "origin": "", "explicit_consent_date": "", "domain_1": "", "domain_2": "", "attended_webinar": "", "lapsed_expiration_date": "", "email2": "", "individual_id": "287470", "members_type": "AST", "time_zone": "2", "do_id": "", "area_code": "", "never_call": "", "region": "", "city_1": "", "found": "", "last_engaged_date": "2026-02-15", "nonactive_reason": "", "last_login_date": "2025-12-10T10:36:02-05:00", "old_do_id": "LB2505252", "blocnote": "2026 Feb 23 contact provided NPI ID 778613 and requested follow-up - NPI# 778613", "dhmsfin_telemarketing_last_contacted_date": "2026-02-23T17:21:49-05:00", "value_help_with_complex": "", "value_stay_current": "", "value_course": "", "value_designation": "", "value_networking": "", "value_career": "", "value_promote_payroll": "", "value_discount_program": "", "othermemberbenefit": "", "notrenewednolongerinpayroll": "", "notrenewedleftcanada": "", "notrenewednotenoughvalue": "", "notrenewednobenefit": "", "did_not_find_it_beneficial_specify_why": "", "notrenewedother": "", "notrenewednotused": "", "notrenewedwanttorenew": "No", "npichallenges": "", "npichallengesspecify": "", "expectationsnotmet": "", "expectationsnotmetspecify": "", "membershipcost": "", "membershipcostspecify": "", "npivaluenotdelivered": "", "npivaluenotdeliveredspecify": "", "careerchange": "", "careerchangespecify": "", "hardtoparticipateevents": "", "hardtoparticipateeventsspecify": "", "engagingstrategiesspecify": "", "mini_nps": "2", "age_range": "31-45", "selfpayrollproficiency": "", "notrenewedcpehard": "", "notrenewedoutofbusiness": "", "notrenewedacquired": "", "notrenewedbudget": "", "notrenewedoutsourced": "", "intcode": "22", "coidnewmbrdate": "", "canceldate": "2025-01-01", "onesentencenotrenewed": "User wants to verify membership status before considering renewal and declined further questions.", "sendapplicationform": "2026-02-22T21:36:00-05:00", "individual_id_2": "", "full_name_2": "", "zerobounce_reason": "", "notrenewednotenoughtime": "", "notrenewedtoolongprocess": "", "notrenewedtemporaryneed": "", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "sendmonthlyastemail": "", "unsub_reason": "", "unsub_reason_fr": "", "date_of_renewal_identification": "", "late_breaking_payroll_news_january": "", "late_breaking_payroll_news_february": "", "late_breaking_payroll_news_march": "", "late_breaking_payroll_news_april": "", "late_breaking_payroll_news_may": "", "late_breaking_payroll_news_june": "", "late_breaking_payroll_news_july": "", "late_breaking_payroll_news_august": "", "late_breaking_payroll_news_september": "", "late_breaking_payroll_news_october": "", "late_breaking_payroll_news_november": "", "late_breaking_payroll_news_december": "", "sendpreexpirationemail": "", "testimonial": "This is a test testimonial", "testimonial_sent_date": "2025-11-24T15:10:17-05:00", "testimonial_confirmation_date": "2025-11-24T15:25:17-05:00", "payroll_guidelines_january": "", "payroll_guidelines_february": "", "payroll_guidelines_march": "", "payroll_guidelines_april": "", "payroll_guidelines_may": "", "payroll_guidelines_june": "", "payroll_guidelines_july": "", "payroll_guidelines_august": "", "payroll_guidelines_september": "", "payroll_guidelines_october": "", "payroll_guidelines_november": "", "payroll_guidelines_december": "", "resources_tools_january": "", "resources_tools_february": "", "resources_tools_march": "", "resources_tools_april": "", "resources_tools_may": "", "resources_tools_june": "", "resources_tools_july": "", "resources_tools_august": "", "resources_tools_september": "", "resources_tools_october": "", "resources_tools_november": "", "resources_tools_december": "1", "askpat_january": "", "askpat_february": "", "askpat_march": "", "askpat_april": "", "askpat_may": "", "askpat_june": "", "askpat_july": "", "askpat_august": "", "askpat_september": "", "askpat_october": "", "askpat_november": "1", "askpat_december": "", "sendwelcomeapplicationform": "", "sendcandapplicationform": "", "source_of_membership": "", "payroll_experience_in_years": "", "testimonial_reviewer_name": "Gil", "testimonial_reviewed": "This is a test testimonial reviewed by DO and added to list", "testimoniale": "This is a test testimonial reviewed by DO and added to list.", "source_of_membership_other": "", "job_title": "", "original_language": "English", "original_testimonial_translated": "This is a test testimonial translated to French", "no_email_solicitation": "", "pds_january": "", "pds_february": "", "pds_march": "", "pds_april": "", "pds_may": "", "pds_june": "", "pds_july": "", "pds_december": "", "career_january": "", "career_february": "", "career_march": "", "career_april": "", "career_may": "", "career_june": "", "career_july": "", "career_august": "", "career_september": "", "career_october": "", "career_november": "", "career_december": "", "dialogue_january": "", "dialogue_february": "", "dialogue_march": "", "dialogue_april": "", "dialogue_may": "", "dialogue_june": "", "dialogue_july": "", "dialogue_august": "", "dialogue_september": "", "dialogue_october": "", "dialogue_november": "", "dialogue_december": "", "job_january": "", "job_february": "", "job_march": "", "job_april": "", "job_may": "", "job_june": "", "job_july": "", "job_august": "", "job_september": "", "job_october": "", "job_november": "", "job_december": "", "mentorship_january": "", "mentorship_february": "", "mentorship_march": "", "mentorship_april": "", "mentorship_may": "", "mentorship_june": "", "mentorship_july": "", "mentorship_august": "", "mentorship_september": "", "mentorship_october": "", "mentorship_november": "", "mentorship_december": "", "member_january": "", "member_february": "", "member_march": "", "member_april": "", "member_may": "", "member_june": "", "member_july": "", "member_august": "12", "member_september": "2", "member_october": "1", "member_november": "10", "member_december": "5", "nationalconferenceattend": "", "old_int_code": "02", "nationalconferencenotattendreason": "", "nationalconferencenotattendreasonother": "", "sendaprilemail": "", "sendmayemail": "", "resourceaware": "", "resourcevisitedselfreport": "", "sendjuneemail": "", "sendjulyemail": "", "placeholder_email_change_date": "", "regular_email_change_date": "2026-02-22T21:36:56-05:00", "sendlapsedemail": "", "sendaugustemail": "", "temp_do_id_for_auto_old_do_id": "LB2505252", "temp_intcode_for_auto_old_int_code": "01", "testimonialagree": "Yes", "pcl_completion_date": "2025-01-01", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "canceldate3yearplus": "2028-01-01", "pcl_completion_date_5": "2030-01-01", "npi_transcriptsummary": "The agent contacted Gil regarding his lapsed Associate membership with the National Payroll Institute. Gil believed his membership was still active and provided his NPI ID for verification. The agent assured Gil that the information would be forwarded to the appropriate team for follow-up.", "aitm_callsummarytitle": "Membership status clarification and follow-up", "aitm_status_called": "2026-03-17T12:36:12-04:00", "number_of_calls_reached": "85", "number_of_call_attempts": "0", "renewal_refusal_reasons": "Lack of usage", "initialvalue": "Help with Complex", "astreasonsnottorenew": "Other", "astotherreasonsnottorenew": "User wants to verify membership status before considering renewal.", "npi_call_back_date_and_time": "2026-02-23T15:08:00-05:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "08", "npi_email_2": "gilgru@directobjective.ca", "npi_email_temp": "gil@directobjective.ca", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Refused communication", "human_or_not": "Yes", "usersentiment": "Neutral" } }, "seriesid": "204" } [2026-03-17 12:36:11] Payload: { "from_number": "+14375242727", "to_number": "+15142387766", "retell_llm_dynamic_variables": { "first_name": "Gil", "last_name": "Gruber", "full_name": "Gil Gruber", "contact_id": "42424", "email": "gil@directobjective.ca", "orgname": "Direct Objective Consulting", "member_type": "AST", "bloc_notes_ac": "2026 Feb 23 contact provided NPI ID 778613 and requested follow-up - NPI# 778613", "number_of_passed_courses": "0", "extension": "", "province": "QC", "toronto_current_time": "2026-03-17T12:36:12-04:00", "paid_thru": "" }, "override_agent_id": "agent_e28fce9dc8aa168cccde638a64" } [2026-03-17 12:36:11] Added to queue. Total in queue: 1