========================================
📞 Retell Post-Call Webhook
🕒 2026-03-27 17:03:41
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5d8b7e3a0b52ae38872dda0db33","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":4,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Tri","last_name":"Ly","full_name":"Tri Ly","contact_id":"3143","email":"tri@directobjective.ca","orgname":"","bloc_notes_ac":"2026 Mar 24 contact refused the webinar invitation\n2026 Mar 25 contact refused to talk and asked not to be called again\n2026 Mar 25 contact expressed concern about AI and declined further communication\n2026 Mar 27 contact confirmed email for webinar invitation; email sending failed due to missing contact_id\n2026 Mar 27 contact requested webinar info via email and confirmed email address","extension":"","toronto_current_time":"2026-03-27T15:09:04-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5d8b7e3a0b52ae38872dda0db33","X-RetellAI-SipTraceId":"call_5d8b7e3a0b52ae38872dda0db33","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1774645393555,"end_timestamp":1774645415269,"duration_ms":21714,"transcript":"Agent: Hello, may I please speak with Tri?\nUser: I'm I'm busy right now. Bye bye. \nAgent: It’s only going to take one minute of your time. But if you don’t have time right now, I can call another time. When would be the best time \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Tri?","words":[{"word":"Hello, ","start":0.789,"end":1.114},{"word":"may ","start":1.114,"end":1.288},{"word":"I ","start":1.288,"end":1.358},{"word":"please ","start":1.358,"end":1.579},{"word":"speak ","start":1.579,"end":1.799},{"word":"with ","start":1.799,"end":1.927},{"word":"Tri?","start":1.927,"end":2.484}],"metadata":{"response_id":0}},{"role":"user","content":"I'm I'm busy right now. Bye bye. ","words":[{"word":"I'm ","start":11.167,"end":11.567001},{"word":"I'm ","start":11.567001,"end":11.967001},{"word":"busy ","start":11.967001,"end":12.286999999999999},{"word":"right ","start":12.286999999999999,"end":12.607},{"word":"now. ","start":12.607,"end":12.767},{"word":"Bye ","start":13.616999999999999,"end":13.857},{"word":"bye. ","start":13.857,"end":14.017}]},{"role":"agent","content":"It’s only going to take one minute of your time. But if you don’t have time right now, I can call another time. When would be the best time ","words":[{"word":"It’s ","start":15.414,"end":15.6},{"word":"only ","start":15.6,"end":15.785},{"word":"going ","start":15.785,"end":15.925},{"word":"to ","start":15.925,"end":16.006},{"word":"take ","start":16.006,"end":16.261},{"word":"one ","start":16.261,"end":16.47},{"word":"minute ","start":16.47,"end":16.737},{"word":"of ","start":16.737,"end":16.83},{"word":"your ","start":16.83,"end":16.993},{"word":"time.","start":16.993,"end":17.585},{"word":" But ","start":17.631,"end":17.829},{"word":"if ","start":17.829,"end":17.933},{"word":"you ","start":17.933,"end":18.049},{"word":"don’t ","start":18.049,"end":18.27},{"word":"have ","start":18.27,"end":18.456},{"word":"time ","start":18.456,"end":18.7},{"word":"right ","start":18.7,"end":18.92},{"word":"now, ","start":18.92,"end":19.118},{"word":"I ","start":19.118,"end":19.222},{"word":"can ","start":19.222,"end":19.385},{"word":"call ","start":19.385,"end":19.628},{"word":"another ","start":19.628,"end":19.953},{"word":"time.","start":19.953,"end":20.557},{"word":" When ","start":20.603166748046874,"end":20.812166748046874},{"word":"would ","start":20.812166748046874,"end":21.010166748046874},{"word":"be ","start":21.010166748046874,"end":21.137166748046877},{"word":"the ","start":21.137166748046877,"end":21.242166748046873},{"word":"best ","start":21.242166748046873,"end":21.451166748046877},{"word":"time ","start":21.451166748046877,"end":21.660166748046876}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Tri?","words":[{"word":"Hello, ","start":0.789,"end":1.114},{"word":"may ","start":1.114,"end":1.288},{"word":"I ","start":1.288,"end":1.358},{"word":"please ","start":1.358,"end":1.579},{"word":"speak ","start":1.579,"end":1.799},{"word":"with ","start":1.799,"end":1.927},{"word":"Tri?","start":1.927,"end":2.484}],"metadata":{"response_id":0}},{"role":"user","content":"I'm I'm busy right now. Bye bye. ","words":[{"word":"I'm ","start":11.167,"end":11.567001},{"word":"I'm ","start":11.567001,"end":11.967001},{"word":"busy ","start":11.967001,"end":12.286999999999999},{"word":"right ","start":12.286999999999999,"end":12.607},{"word":"now. ","start":12.607,"end":12.767},{"word":"Bye ","start":13.616999999999999,"end":13.857},{"word":"bye. ","start":13.857,"end":14.017}]},{"role":"agent","content":"It’s only going to take one minute of your time. But if you don’t have time right now, I can call another time. When would be the best time ","words":[{"word":"It’s ","start":15.414,"end":15.6},{"word":"only ","start":15.6,"end":15.785},{"word":"going ","start":15.785,"end":15.925},{"word":"to ","start":15.925,"end":16.006},{"word":"take ","start":16.006,"end":16.261},{"word":"one ","start":16.261,"end":16.47},{"word":"minute ","start":16.47,"end":16.737},{"word":"of ","start":16.737,"end":16.83},{"word":"your ","start":16.83,"end":16.993},{"word":"time.","start":16.993,"end":17.585},{"word":" But ","start":17.631,"end":17.829},{"word":"if ","start":17.829,"end":17.933},{"word":"you ","start":17.933,"end":18.049},{"word":"don’t ","start":18.049,"end":18.27},{"word":"have ","start":18.27,"end":18.456},{"word":"time ","start":18.456,"end":18.7},{"word":"right ","start":18.7,"end":18.92},{"word":"now, ","start":18.92,"end":19.118},{"word":"I ","start":19.118,"end":19.222},{"word":"can ","start":19.222,"end":19.385},{"word":"call ","start":19.385,"end":19.628},{"word":"another ","start":19.628,"end":19.953},{"word":"time.","start":19.953,"end":20.557},{"word":" When ","start":20.603166748046874,"end":20.812166748046874},{"word":"would ","start":20.812166748046874,"end":21.010166748046874},{"word":"be ","start":21.010166748046874,"end":21.137166748046877},{"word":"the ","start":21.137166748046877,"end":21.242166748046873},{"word":"best ","start":21.242166748046873,"end":21.451166748046877},{"word":"time ","start":21.451166748046877,"end":21.660166748046876}],"metadata":{"response_id":2}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/8dfd5b454ca23c5cb25757d9df6a1c2391405e1c5f9e530904e2c4c66a48eb4c/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/8dfd5b454ca23c5cb25757d9df6a1c2391405e1c5f9e530904e2c4c66a48eb4c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/8dfd5b454ca23c5cb25757d9df6a1c2391405e1c5f9e530904e2c4c66a48eb4c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/8dfd5b454ca23c5cb25757d9df6a1c2391405e1c5f9e530904e2c4c66a48eb4c/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":764,"p90":807.2,"p95":812.6,"p99":816.92,"min":452,"max":818,"num":3,"values":[452,764,818]},"e2e":{"p50":1216,"p90":1216,"p95":1216,"p99":1216,"min":1216,"max":1216,"num":1,"values":[1216]},"tts":{"p50":222,"p90":271.59999999999997,"p95":277.8,"p99":282.76,"min":221,"max":284,"num":3,"values":[221,222,284]},"knowledge_base":{"p50":82,"p90":112.9,"p95":115.44999999999999,"p99":117.49,"min":56,"max":118,"num":4,"values":[56,63,118,101]},"asr":{"p50":25.000599999999395,"p90":369.99976000000004,"p95":755.0001799999992,"p99":1063.0005159999992,"min":10.000599999999395,"max":1140.0005999999994,"num":8,"values":[19.99999999999818,10.000599999999395,20.000299999999697,20.0007999999998,30.00039999999899,30.000500000000102,1140.0005999999994,39.999400000000605]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.0166667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":1.4666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":2.475},{"product":"llm_token_surcharge","cost":1},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.1833333}],"total_duration_seconds":22,"total_duration_unit_price":0.3246212,"combined_cost":7.1416667},"call_analysis":{"call_summary":"The agent attempted to speak with Tri but the user indicated they were busy and ended the call quickly. The agent offered to call back at a more convenient time but the user did not provide a callback time.","in_voicemail":false,"user_sentiment":"Negative","call_successful":false,"custom_analysis_data":{"int_code":"15","bloc_notes":"2026 Mar 27 call disconnected early by user, no further information obtained","call_summary_title":"User Busy and Hung Up","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"40%. The official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching errors as no survey or email was sent.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken.","Debug Analytical Variables":"The call flow completion rate is low (40%) because the official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken. Official Opening Gate Accuracy is 0% because the official opening phrase was never spoken after confirming the contact's identity. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no survey or email was sent, so no branching errors occurred. Verbatim Survey Compliance is 0% as no survey questions were asked. Mandatory Phrase Detection is 0% because none of the required phrases were present in the call.","IVR_detector":"No","call_sequence":"Refused communication"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4343,5013,5016],"average":4790.666666666667,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+12899399288","direction":"outbound"},"event_timestamp":1774645422153}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3143
CALL ID: call_5d8b7e3a0b52ae38872dda0db33
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-27 18:12:42
----------------------------------------
RAW:
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Can you call me back? \nAgent: Of course. When \nUser: Next week? \nAgent: would be the best \nAgent: No problem. Is there a specific day and time next week that works best for you?\nUser: Monday, ten AM. \nAgent: Thank you for your help. I’ll call you on Monday at 10 AM. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Tri?","words":[{"word":"Hello, ","start":0.898,"end":1.293},{"word":"may ","start":1.293,"end":1.467},{"word":"I ","start":1.467,"end":1.537},{"word":"please ","start":1.537,"end":1.78},{"word":"speak ","start":1.78,"end":2.024},{"word":"with ","start":2.024,"end":2.175},{"word":"Tri?","start":2.175,"end":2.686}],"metadata":{"response_id":0}},{"role":"user","content":"Now I'm busy right now. Can you call me back? 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Is there a specific day and time next week that works best for you?","words":[{"word":"No ","start":11.349,"end":11.523},{"word":"problem.","start":11.523,"end":12.15},{"word":" Is ","start":12.19625,"end":12.32425},{"word":"there ","start":12.32425,"end":12.49825},{"word":"a ","start":12.49825,"end":12.56825},{"word":"specific ","start":12.56825,"end":13.05625},{"word":"day ","start":13.05625,"end":13.26525},{"word":"and ","start":13.26525,"end":13.38125},{"word":"time ","start":13.38125,"end":13.82225},{"word":"next ","start":13.82225,"end":14.11225},{"word":"week ","start":14.11225,"end":14.32125},{"word":"that ","start":14.32125,"end":14.49525},{"word":"works ","start":14.49525,"end":14.84425},{"word":"best ","start":14.84425,"end":15.14525},{"word":"for ","start":15.14525,"end":15.32025},{"word":"you?","start":15.32025,"end":15.72625}],"metadata":{"response_id":2}},{"role":"user","content":"Monday, ten AM. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3143
CALL ID: call_fe7b0e2728ab15062d5b591796b
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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