======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-04-03 09:33:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5308b2f0a01a33c93e464de19d2","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Mark","last_name":"Cooper","full_name":"Mark Cooper","contact_id":"11370","email":"mcooper@quantumlifecycle.com","orgname":"","bloc_notes_ac":"2026 Apr 02 contact spoke with Avi who said Mark is out of office, callback set for 2024-04-08 09:00","extension":"","toronto_current_time":"2026-04-02T13:22:49-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5308b2f0a01a33c93e464de19d2","X-RetellAI-SipTraceId":"call_5308b2f0a01a33c93e464de19d2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775223212731,"end_timestamp":1775223214618,"duration_ms":1887,"transcript":"User: Hi. You've reached Avi Bremer. \n","transcript_object":[{"role":"user","content":"Hi. You've reached Avi Bremer. ","words":[{"word":"Hi. ","start":0.269,"end":0.669},{"word":"You've ","start":0.669,"end":0.909},{"word":"reached ","start":0.909,"end":1.149},{"word":"Avi ","start":1.149,"end":1.4689999},{"word":"Bremer. ","start":1.4689999,"end":1.789}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You've reached Avi Bremer. ","words":[{"word":"Hi. ","start":0.269,"end":0.669},{"word":"You've ","start":0.669,"end":0.909},{"word":"reached ","start":0.909,"end":1.149},{"word":"Avi ","start":1.149,"end":1.4689999},{"word":"Bremer. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or valid finish state. Official opening gate accuracy is 0% since no identity confirmation or official opening was spoken. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is 0% as no required phrases were spoken. Overall, the call was unsuccessful due to no human contact and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4738],"average":4738,"num_requests":1},"tool_calls":[],"from_number":"+14375237770","to_number":"+14166556890","direction":"outbound"},"event_timestamp":1775223219774} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 11370 CALL ID: call_5308b2f0a01a33c93e464de19d2 EMAIL2 (collected): NULL FIELD 76 β†’ HTTP 200 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Apr 02 contact spoke with Avi who said Mark is out of office, callback set for 2024-04-08 09:00\n2026 Apr 03 call reached voicemail, no message left","cdate":"2026-04-02T12:32:23-05:00","udate":"2026-04-03T08:33:40-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/385586\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/385586\/field"},"owner":"11370","id":"385586"}} FIELD 38 β†’ HTTP 200 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FIELD 88 β†’ HTTP 200 {"contacts":[{"cdate":"2026-03-20T11:46:43-05:00","email":"mcooper@quantumlifecycle.com","phone":"4166556890","firstName":"Mark","lastName":"Cooper","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"9380b4d0d9a7c8f93347fe602c398796","socialdata_lastcheck":null,"email_local":"","email_domain":"quantumlifecycle.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-03T08:33:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-20 11:46:43","updated_utc_timestamp":"2026-04-03 08:33:41","created_timestamp":"2026-03-20 11:46:43","updated_timestamp":"2026-04-03 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-04-03 09:33:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4a2df0795ad30b4738ff8ca5d28","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Stacey","last_name":"Campbell","full_name":"Stacey Campbell","contact_id":"11213","email":"staceycampbell@redl.com","orgname":"","bloc_notes_ac":"2026 Apr 02 contact not available, callback scheduled for Monday 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-04-03 09:34:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3667c9908b04dbd079b55c58f35","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Randy","last_name":"Wright","full_name":"Randy Wright","contact_id":"11190","email":"randy.wright@purechemservices.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 contact not available, callback scheduled for 2026-04-02 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Goodbye.","words":[{"word":"No ","start":48.085,"end":48.364},{"word":"thank ","start":48.364,"end":48.642},{"word":"you, ","start":48.642,"end":48.84},{"word":"I ","start":48.84,"end":48.921},{"word":"will ","start":48.921,"end":49.107},{"word":"try ","start":49.107,"end":49.281},{"word":"to ","start":49.281,"end":49.374},{"word":"call ","start":49.374,"end":49.571},{"word":"back ","start":49.571,"end":49.792},{"word":"another ","start":49.792,"end":50.129},{"word":"time.","start":50.129,"end":50.697},{"word":" Goodbye.","start":50.743375,"end":51.347375}],"metadata":{"response_id":6}},{"role":"user","content":"Goodbye. ","words":[{"word":"Goodbye. 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I’ll wait for the transfer.","words":[{"word":"Thank ","start":23.972,"end":24.285},{"word":"you.","start":24.285,"end":24.691},{"word":" I’ll ","start":24.737458251953125,"end":24.935458251953126},{"word":"wait ","start":24.935458251953126,"end":25.109458251953125},{"word":"for ","start":25.109458251953125,"end":25.225458251953125},{"word":"the ","start":25.225458251953125,"end":25.330458251953125},{"word":"transfer.","start":25.330458251953125,"end":26.038458251953124}],"metadata":{"response_id":2}},{"role":"user","content":"Thank you for calling CES Energy Solutions. Trisha speaking. How can I help you? ","words":[{"word":"Thank ","start":35.150999999999996,"end":35.471},{"word":"you ","start":35.471,"end":35.551002},{"word":"for ","start":35.551002,"end":35.71100199999999},{"word":"calling ","start":35.71100199999999,"end":35.870999999999995},{"word":"CES ","start":35.870999999999995,"end":36.351},{"word":"Energy ","start":36.351,"end":36.751},{"word":"Solutions. 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-04-03 09:38:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8caef275116a866d9063babc113","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Jon","last_name":"Castro","full_name":"Jon Castro","contact_id":"10121","email":"jcastro@lorex.com","orgname":"","bloc_notes_ac":"2026 Apr 02 contact not available, callback scheduled for 2024-06-07 09:00 - Jon 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For service in English, press one. Gracias Pura Mara, Lorex. \nUser: For technical issues on your Lorex device, press one. For placing a new order or inquiry about your existing order, press two. For Costco customers, press three. To hear these options again, press nine. \nUser: For sales, press one. For inquiries on existing orders or product returns, press two. If you are an installer or reseller or would like to become one, press three. To hear these options again, press nine. \nUser: For business, press one. For home or personal, press two. \nUser: Please note, this call may be monitored or recorded for quality and training purposes. \nAgent: (Waiting silently for a live person to answer before proceeding.)\nUser: Thank you for contacting Loehrix. This is David. How may I help you today? \nAgent: Hello David, may I please speak with Jon?\nUser: Do you have extension number? Sorry. \nAgent: I don’t have an extension number. Is Jon available, or could you let me know the best time to reach him?\nUser: Done. Do you know the last name of John? \nAgent: Yes, his last name is Castro. May I speak with Jon Castro, please?\nUser: Fantastic. Allow me one minute. Let me see if he's available. \nAgent: Thank you, I appreciate it.\nAgent: Hi David, just checking inβ€”any update on whether Jon Castro is available?\nUser: Okay. I was checking. And it looks like John Casper is not going to be available today. But give me one second. Maybe I just misunderstood the platform. So let me ask you, are you part of the business program? Maybe John is the one who assists you usually. \nAgent: Thank you for checking, David. I’m actually looking to speak directly with Jon Castro regarding a business matter. If he’s not available today, could you let me know when would be the best date and time to reach him?\nUser: Yes. Allow me one second. Let me look at the check. \nAgent: Of course, take your time. Thank you.\nAgent: Hi David, just checking inβ€”were you able to find out when Jon Castro might be available?\nUser: Not yet. Can we one more minute. \nAgent: Absolutely, no problem. Take your time.\nUser: Okay. Is it okay if I place you on hold for a couple of minutes while I search? \nAgent: Yes, that’s perfectly fine. Thank you for letting me know.\nAgent: Hi David, just checking in again. Is there any update on when Jon Castro might be available?\n","transcript_object":[{"role":"user","content":"Calling Lorex. For service in English, press one. Gracias Pura Mara, Lorex. ","words":[{"word":"Calling ","start":0.10500000000000001,"end":0.42499998},{"word":"Lorex. ","start":0.42499998,"end":1.145},{"word":"For ","start":1.145,"end":1.385},{"word":"service ","start":1.385,"end":1.785},{"word":"in ","start":1.785,"end":1.9449999999999998},{"word":"English, ","start":1.9449999999999998,"end":2.505},{"word":"press ","start":2.505,"end":2.6649998999999998},{"word":"one. 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","start":56.814997,"end":57.055}]},{"role":"agent","content":"(Waiting silently for a live person to answer before proceeding.)","words":[{"word":"(Waiting ","start":59.888,"end":60.306},{"word":"silently ","start":60.306,"end":60.805},{"word":"for ","start":60.805,"end":60.968},{"word":"a ","start":60.968,"end":61.049},{"word":"live ","start":61.049,"end":61.305},{"word":"person ","start":61.305,"end":61.63},{"word":"to ","start":61.63,"end":61.781},{"word":"answer ","start":61.781,"end":62.175},{"word":"before ","start":62.175,"end":62.466},{"word":"proceeding.)","start":62.466,"end":63.197}],"metadata":{"response_id":6}},{"role":"user","content":"Thank you for contacting Loehrix. This is David. How may I help you today? ","words":[{"word":"Thank ","start":74.20500000000001,"end":74.44500000000001},{"word":"you ","start":74.44500000000001,"end":74.604994},{"word":"for ","start":74.604994,"end":74.845},{"word":"contacting ","start":74.845,"end":75.324995},{"word":"Loehrix. ","start":75.324995,"end":76.125},{"word":"This ","start":76.125,"end":76.44500000000001},{"word":"is ","start":76.44500000000001,"end":76.604994},{"word":"David. ","start":76.604994,"end":77.165},{"word":"How ","start":77.165,"end":77.405},{"word":"may ","start":77.405,"end":77.56499000000001},{"word":"I ","start":77.56499000000001,"end":77.64499500000001},{"word":"help ","start":77.64499500000001,"end":77.805},{"word":"you ","start":77.805,"end":77.964995},{"word":"today? ","start":77.964995,"end":78.125}]},{"role":"agent","content":"Hello David, may I please speak with Jon?","words":[{"word":"Hello ","start":79.458,"end":79.748},{"word":"David, ","start":79.748,"end":80.062},{"word":"may ","start":80.062,"end":80.236},{"word":"I ","start":80.236,"end":80.329},{"word":"please ","start":80.329,"end":80.573},{"word":"speak ","start":80.573,"end":80.805},{"word":"with ","start":80.805,"end":80.967},{"word":"Jon?","start":80.967,"end":81.525}],"metadata":{"response_id":9}},{"role":"user","content":"Do you have extension number? Sorry. ","words":[{"word":"Do ","start":86.25500000000001,"end":86.495},{"word":"you ","start":86.495,"end":86.655},{"word":"have ","start":86.655,"end":86.81500000000001},{"word":"extension ","start":86.81500000000001,"end":87.295004},{"word":"number? ","start":87.295004,"end":87.775},{"word":"Sorry. ","start":87.775,"end":88.095}]},{"role":"agent","content":"I don’t have an extension number. Is Jon available, or could you let me know the best time to reach him?","words":[{"word":"I ","start":89.337,"end":89.442},{"word":"don’t ","start":89.442,"end":89.616},{"word":"have ","start":89.616,"end":89.767},{"word":"an ","start":89.767,"end":89.848},{"word":"extension ","start":89.848,"end":90.324},{"word":"number.","start":90.324,"end":90.846},{"word":" Is ","start":90.86941674804687,"end":91.13641674804687},{"word":"Jon ","start":91.13641674804687,"end":91.38041674804687},{"word":"available, ","start":91.38041674804687,"end":91.97241674804687},{"word":"or ","start":91.97241674804687,"end":92.12341674804688},{"word":"could ","start":92.12341674804688,"end":92.29741674804687},{"word":"you ","start":92.29741674804687,"end":92.42541674804687},{"word":"let ","start":92.42541674804687,"end":92.57641674804688},{"word":"me ","start":92.57641674804688,"end":92.66941674804687},{"word":"know ","start":92.66941674804687,"end":92.85541674804688},{"word":"the ","start":92.85541674804688,"end":92.94741674804688},{"word":"best ","start":92.94741674804688,"end":93.16841674804688},{"word":"time ","start":93.16841674804688,"end":93.40041674804688},{"word":"to ","start":93.40041674804688,"end":93.52841674804688},{"word":"reach ","start":93.52841674804688,"end":93.78341674804688},{"word":"him?","start":93.78341674804688,"end":94.23641674804688}],"metadata":{"response_id":11}},{"role":"user","content":"Done. Do you know the last name of John? ","words":[{"word":"Done. ","start":98.69500000000001,"end":99.095},{"word":"Do ","start":99.305,"end":99.625},{"word":"you ","start":99.625,"end":99.70500000000001},{"word":"know ","start":99.70500000000001,"end":99.94500000000001},{"word":"the ","start":99.94500000000001,"end":100.265},{"word":"last ","start":100.265,"end":100.58500000000001},{"word":"name ","start":100.58500000000001,"end":100.824995},{"word":"of ","start":100.824995,"end":100.985},{"word":"John? ","start":100.985,"end":101.22500000000001}]},{"role":"agent","content":"Yes, his last name is Castro. May I speak with Jon Castro, please?","words":[{"word":"Yes, ","start":102.291,"end":102.558},{"word":"his ","start":102.558,"end":102.697},{"word":"last ","start":102.697,"end":102.883},{"word":"name ","start":102.883,"end":103.034},{"word":"is ","start":103.034,"end":103.139},{"word":"Castro.","start":103.139,"end":103.789},{"word":" May ","start":103.83483325195313,"end":104.02083325195312},{"word":"I ","start":104.02083325195312,"end":104.09083325195313},{"word":"speak ","start":104.09083325195313,"end":104.35783325195312},{"word":"with ","start":104.35783325195312,"end":104.50883325195312},{"word":"Jon ","start":104.50883325195312,"end":104.72883325195312},{"word":"Castro, ","start":104.72883325195312,"end":105.11283325195312},{"word":"please?","start":105.11283325195312,"end":105.69283325195312}],"metadata":{"response_id":12}},{"role":"user","content":"Fantastic. Allow me one minute. Let me see if he's available. ","words":[{"word":"Fantastic. ","start":108.015005,"end":108.97500500000001},{"word":"Allow ","start":109.53500000000001,"end":109.855},{"word":"me ","start":109.855,"end":110.095},{"word":"one ","start":110.095,"end":110.33500500000001},{"word":"minute. ","start":110.33500500000001,"end":110.735},{"word":"Let ","start":110.735,"end":110.97500500000001},{"word":"me ","start":110.97500500000001,"end":111.135},{"word":"see ","start":111.135,"end":111.295004},{"word":"if ","start":111.295004,"end":111.615004},{"word":"he's ","start":111.615004,"end":112.015005},{"word":"available. ","start":112.015005,"end":112.415}]},{"role":"agent","content":"Thank you, I appreciate it.","words":[{"word":"Thank ","start":115.792,"end":116.071},{"word":"you, ","start":116.071,"end":116.233},{"word":"I ","start":116.233,"end":116.35},{"word":"appreciate ","start":116.35,"end":116.918},{"word":"it.","start":116.918,"end":117.197}],"metadata":{"response_id":13}},{"role":"agent","content":"Hi David, just checking inβ€”any update on whether Jon Castro is available?","words":[{"word":"Hi ","start":128.45,"end":128.67},{"word":"David, ","start":128.67,"end":128.972},{"word":"just ","start":128.972,"end":129.123},{"word":"checking ","start":129.123,"end":129.46},{"word":"inβ€”any ","start":129.46,"end":129.924},{"word":"update ","start":129.924,"end":130.249},{"word":"on ","start":130.249,"end":130.354},{"word":"whether ","start":130.354,"end":130.667},{"word":"Jon ","start":130.667,"end":130.934},{"word":"Castro ","start":130.934,"end":131.341},{"word":"is ","start":131.341,"end":131.422},{"word":"available?","start":131.422,"end":132.084}],"metadata":{"response_id":14}},{"role":"user","content":"Okay. I was checking. And it looks like John Casper is not going to be available today. But give me one second. Maybe I just misunderstood the platform. So let me ask you, are you part of the business program? Maybe John is the one who assists you usually. ","words":[{"word":"Okay. ","start":134.57500000000002,"end":135.45501000000002},{"word":"I ","start":135.775,"end":136.17501000000001},{"word":"was ","start":136.17501000000001,"end":136.335},{"word":"checking. 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","start":150.87499,"end":151.59499},{"word":"Maybe ","start":151.59499,"end":151.835},{"word":"John ","start":151.835,"end":152.155},{"word":"is ","start":152.155,"end":152.315},{"word":"the ","start":152.315,"end":152.475},{"word":"one ","start":152.475,"end":152.63500000000002},{"word":"who ","start":152.63500000000002,"end":152.955},{"word":"assists ","start":152.955,"end":153.675},{"word":"you ","start":153.675,"end":153.915},{"word":"usually. ","start":154.13500000000002,"end":154.615}]},{"role":"agent","content":"Thank you for checking, David. I’m actually looking to speak directly with Jon Castro regarding a business matter. If he’s not available today, could you let me know when would be the best date and time to reach him?","words":[{"word":"Thank ","start":155.798,"end":156.019},{"word":"you ","start":156.019,"end":156.123},{"word":"for ","start":156.123,"end":156.251},{"word":"checking, ","start":156.251,"end":156.565},{"word":"David.","start":156.565,"end":157.017},{"word":" I’m ","start":157.0633332519531,"end":157.24933325195312},{"word":"actually ","start":157.24933325195312,"end":157.5633332519531},{"word":"looking ","start":157.5633332519531,"end":157.86533325195313},{"word":"to ","start":157.86533325195313,"end":157.9923332519531},{"word":"speak ","start":157.9923332519531,"end":158.25933325195314},{"word":"directly ","start":158.25933325195314,"end":158.64233325195312},{"word":"with ","start":158.64233325195312,"end":158.84033325195313},{"word":"Jon ","start":158.84033325195313,"end":159.13033325195312},{"word":"Castro ","start":159.13033325195312,"end":159.69933325195314},{"word":"regarding ","start":159.69933325195314,"end":160.08233325195312},{"word":"a ","start":160.08233325195312,"end":160.15233325195314},{"word":"business ","start":160.15233325195314,"end":160.52333325195312},{"word":"matter.","start":160.52333325195312,"end":161.05733325195314},{"word":" If ","start":161.069625,"end":161.254625},{"word":"he’s ","start":161.254625,"end":161.429625},{"word":"not ","start":161.429625,"end":161.603625},{"word":"available ","start":161.603625,"end":162.067625},{"word":"today, ","start":162.067625,"end":162.427625},{"word":"could ","start":162.427625,"end":162.613625},{"word":"you ","start":162.613625,"end":162.729625},{"word":"let ","start":162.729625,"end":162.868625},{"word":"me ","start":162.868625,"end":162.973625},{"word":"know ","start":162.973625,"end":163.298625},{"word":"when ","start":163.298625,"end":163.507625},{"word":"would ","start":163.507625,"end":163.681625},{"word":"be ","start":163.681625,"end":163.797625},{"word":"the ","start":163.797625,"end":163.925625},{"word":"best ","start":163.925625,"end":164.192625},{"word":"date ","start":164.192625,"end":164.401625},{"word":"and ","start":164.401625,"end":164.505625},{"word":"time ","start":164.505625,"end":164.737625},{"word":"to ","start":164.737625,"end":164.865625},{"word":"reach ","start":164.865625,"end":165.097625},{"word":"him?","start":165.097625,"end":165.469625}],"metadata":{"response_id":15}},{"role":"user","content":"Yes. Allow me one second. Let me look at the check. ","words":[{"word":"Yes. ","start":167.79500000000002,"end":168.115},{"word":"Allow ","start":168.115,"end":168.435},{"word":"me ","start":168.435,"end":168.595},{"word":"one ","start":168.595,"end":168.755},{"word":"second. ","start":168.755,"end":169.235},{"word":"Let ","start":169.235,"end":169.395},{"word":"me ","start":169.395,"end":169.555},{"word":"look ","start":169.555,"end":169.79500000000002},{"word":"at ","start":169.79500000000002,"end":169.875},{"word":"the ","start":169.955,"end":170.195},{"word":"check. ","start":170.195,"end":170.51499}]},{"role":"agent","content":"Of course, take your time. Thank you.","words":[{"word":"Of ","start":174.848,"end":175.01},{"word":"course, ","start":175.01,"end":175.382},{"word":"take ","start":175.382,"end":175.579},{"word":"your ","start":175.579,"end":175.73},{"word":"time.","start":175.73,"end":176.253},{"word":" Thank ","start":176.2985,"end":176.5315},{"word":"you.","start":176.5315,"end":176.9025}],"metadata":{"response_id":16}},{"role":"agent","content":"Hi David, just checking inβ€”were you able to find out when Jon Castro might be available?","words":[{"word":"Hi ","start":188.159,"end":188.345},{"word":"David, ","start":188.345,"end":188.681},{"word":"just ","start":188.681,"end":188.844},{"word":"checking ","start":188.844,"end":189.227},{"word":"inβ€”were ","start":189.227,"end":189.68},{"word":"you ","start":189.68,"end":189.796},{"word":"able ","start":189.796,"end":189.982},{"word":"to ","start":189.982,"end":190.075},{"word":"find ","start":190.075,"end":190.307},{"word":"out ","start":190.307,"end":190.481},{"word":"when ","start":190.481,"end":190.783},{"word":"Jon ","start":190.783,"end":191.015},{"word":"Castro ","start":191.015,"end":191.41},{"word":"might ","start":191.41,"end":191.595},{"word":"be ","start":191.595,"end":191.7},{"word":"available?","start":191.7,"end":192.373}],"metadata":{"response_id":17}},{"role":"user","content":"Not yet. Can we one more minute. ","words":[{"word":"Not ","start":194.45501000000002,"end":194.85500000000002},{"word":"yet. ","start":194.85500000000002,"end":195.335},{"word":"Can ","start":195.335,"end":195.655},{"word":"we ","start":195.655,"end":195.895},{"word":"one ","start":196.365,"end":196.76499},{"word":"more ","start":196.76499,"end":196.925},{"word":"minute. ","start":196.925,"end":197.245}]},{"role":"agent","content":"Absolutely, no problem. Take your time.","words":[{"word":"Absolutely, ","start":201.441,"end":201.998},{"word":"no ","start":201.998,"end":202.126},{"word":"problem.","start":202.126,"end":202.637},{"word":" Take ","start":202.68275,"end":202.83375},{"word":"your ","start":202.83375,"end":202.98475},{"word":"time.","start":202.98475,"end":203.47275}],"metadata":{"response_id":18}},{"role":"user","content":"Okay. Is it okay if I place you on hold for a couple of minutes while I search? ","words":[{"word":"Okay. 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Thank you for letting me know.","words":[{"word":"Yes, ","start":215.096,"end":215.41},{"word":"that’s ","start":215.41,"end":215.665},{"word":"perfectly ","start":215.665,"end":216.083},{"word":"fine.","start":216.083,"end":216.559},{"word":" Thank ","start":216.60495825195312,"end":216.82595825195312},{"word":"you ","start":216.82595825195312,"end":216.94195825195314},{"word":"for ","start":216.94195825195314,"end":217.05795825195312},{"word":"letting ","start":217.05795825195312,"end":217.28995825195312},{"word":"me ","start":217.28995825195312,"end":217.37195825195312},{"word":"know.","start":217.37195825195312,"end":217.81295825195312}],"metadata":{"response_id":21}},{"role":"agent","content":"Hi David, just checking in again. Is there any update on when Jon Castro might be available?","words":[{"word":"Hi ","start":229.487,"end":229.731},{"word":"David, ","start":229.731,"end":230.079},{"word":"just ","start":230.079,"end":230.253},{"word":"checking ","start":230.253,"end":230.601},{"word":"in ","start":230.601,"end":230.706},{"word":"again.","start":230.706,"end":231.263},{"word":" Is ","start":231.30904174804687,"end":231.43704174804688},{"word":"there ","start":231.43704174804688,"end":231.6230417480469},{"word":"any ","start":231.6230417480469,"end":231.82004174804686},{"word":"update ","start":231.82004174804686,"end":232.27304174804686},{"word":"on ","start":232.27304174804686,"end":232.45904174804687},{"word":"when ","start":232.45904174804687,"end":232.85404174804688},{"word":"Jon ","start":232.85404174804688,"end":233.07404174804688},{"word":"Castro ","start":233.07404174804688,"end":233.45704174804686},{"word":"might ","start":233.45704174804686,"end":233.63104174804687},{"word":"be ","start":233.63104174804687,"end":233.7240417480469},{"word":"available?","start":233.7240417480469,"end":234.37404174804686}],"metadata":{"response_id":22}}],"transcript_with_tool_calls":[{"role":"user","content":"Calling Lorex. 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","words":[{"word":"Please ","start":53.064997,"end":53.305},{"word":"note, ","start":53.305,"end":53.865},{"word":"this ","start":53.865,"end":54.025},{"word":"call ","start":54.025,"end":54.184999999999995},{"word":"may ","start":54.184999999999995,"end":54.424997999999995},{"word":"be ","start":54.424997999999995,"end":54.504999999999995},{"word":"monitored ","start":54.504999999999995,"end":54.904997},{"word":"or ","start":54.904997,"end":55.144999999999996},{"word":"recorded ","start":55.375,"end":55.615},{"word":"for ","start":55.615,"end":55.934999999999995},{"word":"quality ","start":55.934999999999995,"end":56.415},{"word":"and ","start":56.415,"end":56.574999999999996},{"word":"training ","start":56.574999999999996,"end":56.814997},{"word":"purposes. ","start":56.814997,"end":57.055}]},{"role":"agent","content":"(Waiting silently for a live person to answer before proceeding.)","words":[{"word":"(Waiting ","start":59.888,"end":60.306},{"word":"silently ","start":60.306,"end":60.805},{"word":"for ","start":60.805,"end":60.968},{"word":"a ","start":60.968,"end":61.049},{"word":"live ","start":61.049,"end":61.305},{"word":"person ","start":61.305,"end":61.63},{"word":"to ","start":61.63,"end":61.781},{"word":"answer ","start":61.781,"end":62.175},{"word":"before ","start":62.175,"end":62.466},{"word":"proceeding.)","start":62.466,"end":63.197}],"metadata":{"response_id":6}},{"role":"user","content":"Thank you for contacting Loehrix. This is David. How may I help you today? ","words":[{"word":"Thank ","start":74.20500000000001,"end":74.44500000000001},{"word":"you ","start":74.44500000000001,"end":74.604994},{"word":"for ","start":74.604994,"end":74.845},{"word":"contacting ","start":74.845,"end":75.324995},{"word":"Loehrix. 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","start":77.964995,"end":78.125}]},{"role":"agent","content":"Hello David, may I please speak with Jon?","words":[{"word":"Hello ","start":79.458,"end":79.748},{"word":"David, ","start":79.748,"end":80.062},{"word":"may ","start":80.062,"end":80.236},{"word":"I ","start":80.236,"end":80.329},{"word":"please ","start":80.329,"end":80.573},{"word":"speak ","start":80.573,"end":80.805},{"word":"with ","start":80.805,"end":80.967},{"word":"Jon?","start":80.967,"end":81.525}],"metadata":{"response_id":9}},{"role":"user","content":"Do you have extension number? Sorry. ","words":[{"word":"Do ","start":86.25500000000001,"end":86.495},{"word":"you ","start":86.495,"end":86.655},{"word":"have ","start":86.655,"end":86.81500000000001},{"word":"extension ","start":86.81500000000001,"end":87.295004},{"word":"number? ","start":87.295004,"end":87.775},{"word":"Sorry. ","start":87.775,"end":88.095}]},{"role":"agent","content":"I don’t have an extension number. Is Jon available, or could you let me know the best time to reach him?","words":[{"word":"I ","start":89.337,"end":89.442},{"word":"don’t ","start":89.442,"end":89.616},{"word":"have ","start":89.616,"end":89.767},{"word":"an ","start":89.767,"end":89.848},{"word":"extension ","start":89.848,"end":90.324},{"word":"number.","start":90.324,"end":90.846},{"word":" Is ","start":90.86941674804687,"end":91.13641674804687},{"word":"Jon ","start":91.13641674804687,"end":91.38041674804687},{"word":"available, ","start":91.38041674804687,"end":91.97241674804687},{"word":"or ","start":91.97241674804687,"end":92.12341674804688},{"word":"could ","start":92.12341674804688,"end":92.29741674804687},{"word":"you ","start":92.29741674804687,"end":92.42541674804687},{"word":"let ","start":92.42541674804687,"end":92.57641674804688},{"word":"me ","start":92.57641674804688,"end":92.66941674804687},{"word":"know ","start":92.66941674804687,"end":92.85541674804688},{"word":"the ","start":92.85541674804688,"end":92.94741674804688},{"word":"best ","start":92.94741674804688,"end":93.16841674804688},{"word":"time ","start":93.16841674804688,"end":93.40041674804688},{"word":"to ","start":93.40041674804688,"end":93.52841674804688},{"word":"reach ","start":93.52841674804688,"end":93.78341674804688},{"word":"him?","start":93.78341674804688,"end":94.23641674804688}],"metadata":{"response_id":11}},{"role":"user","content":"Done. Do you know the last name of John? ","words":[{"word":"Done. ","start":98.69500000000001,"end":99.095},{"word":"Do ","start":99.305,"end":99.625},{"word":"you ","start":99.625,"end":99.70500000000001},{"word":"know ","start":99.70500000000001,"end":99.94500000000001},{"word":"the ","start":99.94500000000001,"end":100.265},{"word":"last ","start":100.265,"end":100.58500000000001},{"word":"name ","start":100.58500000000001,"end":100.824995},{"word":"of ","start":100.824995,"end":100.985},{"word":"John? ","start":100.985,"end":101.22500000000001}]},{"role":"agent","content":"Yes, his last name is Castro. May I speak with Jon Castro, please?","words":[{"word":"Yes, ","start":102.291,"end":102.558},{"word":"his ","start":102.558,"end":102.697},{"word":"last ","start":102.697,"end":102.883},{"word":"name ","start":102.883,"end":103.034},{"word":"is ","start":103.034,"end":103.139},{"word":"Castro.","start":103.139,"end":103.789},{"word":" May ","start":103.83483325195313,"end":104.02083325195312},{"word":"I ","start":104.02083325195312,"end":104.09083325195313},{"word":"speak ","start":104.09083325195313,"end":104.35783325195312},{"word":"with ","start":104.35783325195312,"end":104.50883325195312},{"word":"Jon ","start":104.50883325195312,"end":104.72883325195312},{"word":"Castro, ","start":104.72883325195312,"end":105.11283325195312},{"word":"please?","start":105.11283325195312,"end":105.69283325195312}],"metadata":{"response_id":12}},{"role":"user","content":"Fantastic. Allow me one minute. Let me see if he's available. ","words":[{"word":"Fantastic. 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","start":112.015005,"end":112.415}]},{"role":"agent","content":"Thank you, I appreciate it.","words":[{"word":"Thank ","start":115.792,"end":116.071},{"word":"you, ","start":116.071,"end":116.233},{"word":"I ","start":116.233,"end":116.35},{"word":"appreciate ","start":116.35,"end":116.918},{"word":"it.","start":116.918,"end":117.197}],"metadata":{"response_id":13}},{"role":"agent","content":"Hi David, just checking inβ€”any update on whether Jon Castro is available?","words":[{"word":"Hi ","start":128.45,"end":128.67},{"word":"David, ","start":128.67,"end":128.972},{"word":"just ","start":128.972,"end":129.123},{"word":"checking ","start":129.123,"end":129.46},{"word":"inβ€”any ","start":129.46,"end":129.924},{"word":"update ","start":129.924,"end":130.249},{"word":"on ","start":130.249,"end":130.354},{"word":"whether ","start":130.354,"end":130.667},{"word":"Jon ","start":130.667,"end":130.934},{"word":"Castro ","start":130.934,"end":131.341},{"word":"is ","start":131.341,"end":131.422},{"word":"available?","start":131.422,"end":132.084}],"metadata":{"response_id":14}},{"role":"user","content":"Okay. I was checking. And it looks like John Casper is not going to be available today. But give me one second. Maybe I just misunderstood the platform. So let me ask you, are you part of the business program? Maybe John is the one who assists you usually. ","words":[{"word":"Okay. ","start":134.57500000000002,"end":135.45501000000002},{"word":"I ","start":135.775,"end":136.17501000000001},{"word":"was ","start":136.17501000000001,"end":136.335},{"word":"checking. 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","start":150.87499,"end":151.59499},{"word":"Maybe ","start":151.59499,"end":151.835},{"word":"John ","start":151.835,"end":152.155},{"word":"is ","start":152.155,"end":152.315},{"word":"the ","start":152.315,"end":152.475},{"word":"one ","start":152.475,"end":152.63500000000002},{"word":"who ","start":152.63500000000002,"end":152.955},{"word":"assists ","start":152.955,"end":153.675},{"word":"you ","start":153.675,"end":153.915},{"word":"usually. ","start":154.13500000000002,"end":154.615}]},{"role":"agent","content":"Thank you for checking, David. I’m actually looking to speak directly with Jon Castro regarding a business matter. If he’s not available today, could you let me know when would be the best date and time to reach him?","words":[{"word":"Thank ","start":155.798,"end":156.019},{"word":"you ","start":156.019,"end":156.123},{"word":"for ","start":156.123,"end":156.251},{"word":"checking, ","start":156.251,"end":156.565},{"word":"David.","start":156.565,"end":157.017},{"word":" I’m ","start":157.0633332519531,"end":157.24933325195312},{"word":"actually ","start":157.24933325195312,"end":157.5633332519531},{"word":"looking ","start":157.5633332519531,"end":157.86533325195313},{"word":"to ","start":157.86533325195313,"end":157.9923332519531},{"word":"speak ","start":157.9923332519531,"end":158.25933325195314},{"word":"directly ","start":158.25933325195314,"end":158.64233325195312},{"word":"with ","start":158.64233325195312,"end":158.84033325195313},{"word":"Jon ","start":158.84033325195313,"end":159.13033325195312},{"word":"Castro ","start":159.13033325195312,"end":159.69933325195314},{"word":"regarding ","start":159.69933325195314,"end":160.08233325195312},{"word":"a ","start":160.08233325195312,"end":160.15233325195314},{"word":"business ","start":160.15233325195314,"end":160.52333325195312},{"word":"matter.","start":160.52333325195312,"end":161.05733325195314},{"word":" If ","start":161.069625,"end":161.254625},{"word":"he’s ","start":161.254625,"end":161.429625},{"word":"not ","start":161.429625,"end":161.603625},{"word":"available ","start":161.603625,"end":162.067625},{"word":"today, ","start":162.067625,"end":162.427625},{"word":"could ","start":162.427625,"end":162.613625},{"word":"you ","start":162.613625,"end":162.729625},{"word":"let ","start":162.729625,"end":162.868625},{"word":"me ","start":162.868625,"end":162.973625},{"word":"know ","start":162.973625,"end":163.298625},{"word":"when ","start":163.298625,"end":163.507625},{"word":"would ","start":163.507625,"end":163.681625},{"word":"be ","start":163.681625,"end":163.797625},{"word":"the ","start":163.797625,"end":163.925625},{"word":"best ","start":163.925625,"end":164.192625},{"word":"date ","start":164.192625,"end":164.401625},{"word":"and ","start":164.401625,"end":164.505625},{"word":"time ","start":164.505625,"end":164.737625},{"word":"to ","start":164.737625,"end":164.865625},{"word":"reach ","start":164.865625,"end":165.097625},{"word":"him?","start":165.097625,"end":165.469625}],"metadata":{"response_id":15}},{"role":"user","content":"Yes. Allow me one second. Let me look at the check. ","words":[{"word":"Yes. ","start":167.79500000000002,"end":168.115},{"word":"Allow ","start":168.115,"end":168.435},{"word":"me ","start":168.435,"end":168.595},{"word":"one ","start":168.595,"end":168.755},{"word":"second. ","start":168.755,"end":169.235},{"word":"Let ","start":169.235,"end":169.395},{"word":"me ","start":169.395,"end":169.555},{"word":"look ","start":169.555,"end":169.79500000000002},{"word":"at ","start":169.79500000000002,"end":169.875},{"word":"the ","start":169.955,"end":170.195},{"word":"check. ","start":170.195,"end":170.51499}]},{"role":"agent","content":"Of course, take your time. Thank you.","words":[{"word":"Of ","start":174.848,"end":175.01},{"word":"course, ","start":175.01,"end":175.382},{"word":"take ","start":175.382,"end":175.579},{"word":"your ","start":175.579,"end":175.73},{"word":"time.","start":175.73,"end":176.253},{"word":" Thank ","start":176.2985,"end":176.5315},{"word":"you.","start":176.5315,"end":176.9025}],"metadata":{"response_id":16}},{"role":"agent","content":"Hi David, just checking inβ€”were you able to find out when Jon Castro might be available?","words":[{"word":"Hi ","start":188.159,"end":188.345},{"word":"David, ","start":188.345,"end":188.681},{"word":"just ","start":188.681,"end":188.844},{"word":"checking ","start":188.844,"end":189.227},{"word":"inβ€”were ","start":189.227,"end":189.68},{"word":"you ","start":189.68,"end":189.796},{"word":"able ","start":189.796,"end":189.982},{"word":"to ","start":189.982,"end":190.075},{"word":"find ","start":190.075,"end":190.307},{"word":"out ","start":190.307,"end":190.481},{"word":"when ","start":190.481,"end":190.783},{"word":"Jon ","start":190.783,"end":191.015},{"word":"Castro ","start":191.015,"end":191.41},{"word":"might ","start":191.41,"end":191.595},{"word":"be ","start":191.595,"end":191.7},{"word":"available?","start":191.7,"end":192.373}],"metadata":{"response_id":17}},{"role":"user","content":"Not yet. Can we one more minute. ","words":[{"word":"Not ","start":194.45501000000002,"end":194.85500000000002},{"word":"yet. ","start":194.85500000000002,"end":195.335},{"word":"Can ","start":195.335,"end":195.655},{"word":"we ","start":195.655,"end":195.895},{"word":"one ","start":196.365,"end":196.76499},{"word":"more ","start":196.76499,"end":196.925},{"word":"minute. ","start":196.925,"end":197.245}]},{"role":"agent","content":"Absolutely, no problem. Take your time.","words":[{"word":"Absolutely, ","start":201.441,"end":201.998},{"word":"no ","start":201.998,"end":202.126},{"word":"problem.","start":202.126,"end":202.637},{"word":" Take ","start":202.68275,"end":202.83375},{"word":"your ","start":202.83375,"end":202.98475},{"word":"time.","start":202.98475,"end":203.47275}],"metadata":{"response_id":18}},{"role":"user","content":"Okay. Is it okay if I place you on hold for a couple of minutes while I search? ","words":[{"word":"Okay. 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Thank you for letting me know.","words":[{"word":"Yes, ","start":215.096,"end":215.41},{"word":"that’s ","start":215.41,"end":215.665},{"word":"perfectly ","start":215.665,"end":216.083},{"word":"fine.","start":216.083,"end":216.559},{"word":" Thank ","start":216.60495825195312,"end":216.82595825195312},{"word":"you ","start":216.82595825195312,"end":216.94195825195314},{"word":"for ","start":216.94195825195314,"end":217.05795825195312},{"word":"letting ","start":217.05795825195312,"end":217.28995825195312},{"word":"me ","start":217.28995825195312,"end":217.37195825195312},{"word":"know.","start":217.37195825195312,"end":217.81295825195312}],"metadata":{"response_id":21}},{"role":"agent","content":"Hi David, just checking in again. Is there any update on when Jon Castro might be available?","words":[{"word":"Hi ","start":229.487,"end":229.731},{"word":"David, ","start":229.731,"end":230.079},{"word":"just ","start":230.079,"end":230.253},{"word":"checking ","start":230.253,"end":230.601},{"word":"in ","start":230.601,"end":230.706},{"word":"again.","start":230.706,"end":231.263},{"word":" Is ","start":231.30904174804687,"end":231.43704174804688},{"word":"there ","start":231.43704174804688,"end":231.6230417480469},{"word":"any ","start":231.6230417480469,"end":231.82004174804686},{"word":"update ","start":231.82004174804686,"end":232.27304174804686},{"word":"on ","start":232.27304174804686,"end":232.45904174804687},{"word":"when ","start":232.45904174804687,"end":232.85404174804688},{"word":"Jon ","start":232.85404174804688,"end":233.07404174804688},{"word":"Castro ","start":233.07404174804688,"end":233.45704174804686},{"word":"might ","start":233.45704174804686,"end":233.63104174804687},{"word":"be 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call was an outbound attempt to reach Jon Castro at Lorex for a business matter. The agent navigated through an automated menu and spoke with a person named David, who was unable to confirm Jon Castro's availability. The call ended due to inactivity without reaching Jon Castro or scheduling a callback.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 03 agent reached David who could not confirm Jon Castro's availability; call ended due to inactivity","call_summary_title":"Attempt to reach Jon Castro at Lorex","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"50%. The official opening was delivered, but the call ended without completing the intended task or scheduling a callback, and no survey questions were asked.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after confirming the identity of the contact and not to a gatekeeper.","Survey Order Integrity Score":"100%. 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FIELD 88 β†’ HTTP 200 {"contacts":[{"cdate":"2026-03-19T09:22:45-05:00","email":"jcastro@lorex.com","phone":"4163711423","firstName":"Jon","lastName":"Castro","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"d79d9f60160af90dbf9dc4ae7f195874","socialdata_lastcheck":null,"email_local":"","email_domain":"lorex.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-03T08:38:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-19 09:22:45","updated_utc_timestamp":"2026-04-03 08:38:40","created_timestamp":"2026-03-19 09:22:45","updated_timestamp":"2026-04-03 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FIELD 89 β†’ HTTP 200 {"contacts":[{"cdate":"2026-03-19T09:22:45-05:00","email":"jcastro@lorex.com","phone":"4163711423","firstName":"Jon","lastName":"Castro","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"d79d9f60160af90dbf9dc4ae7f195874","socialdata_lastcheck":null,"email_local":"","email_domain":"lorex.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-03T08:38:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-19 09:22:45","updated_utc_timestamp":"2026-04-03 08:38:40","created_timestamp":"2026-03-19 09:22:45","updated_timestamp":"2026-04-03 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-04-03 09:38:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0ecc6ab71763f4d6010e4c4a7ed","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Babatunde","last_name":"Afolabi","full_name":"Babatunde Afolabi","contact_id":"9816","email":"babatunde.afolabi@sahcoplc.com","orgname":"","bloc_notes_ac":"2026 Apr 01 call reached voicemail, no message 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-04-03 10:03:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6317eeb002351ca4af38fa5be29","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Stacey","last_name":"Campbell","full_name":"Stacey Campbell","contact_id":"11213","email":"staceycampbell@redl.com","orgname":"","bloc_notes_ac":"2026 Apr 02 contact not available, callback scheduled for Monday morning\n2026 Apr 03 call reached voicemail, no message 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You've reached Riley with RedL Distributors after hours service. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Stacey?","words":[{"word":"Hello, ","start":1.203,"end":1.54},{"word":"may ","start":1.54,"end":1.726},{"word":"I ","start":1.726,"end":1.83},{"word":"please ","start":1.83,"end":2.085},{"word":"speak ","start":2.085,"end":2.341},{"word":"with ","start":2.341,"end":2.492},{"word":"Stacey?","start":2.492,"end":3.177}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry to bother youβ€”am I speaking with Stacey?","words":[{"word":"Sorry ","start":14.53,"end":14.786},{"word":"to ","start":14.786,"end":14.878},{"word":"bother ","start":14.878,"end":15.169},{"word":"youβ€”am ","start":15.169,"end":15.436},{"word":"I ","start":15.436,"end":15.529},{"word":"speaking ","start":15.529,"end":15.807},{"word":"with ","start":15.807,"end":15.935},{"word":"Stacey?","start":15.935,"end":16.597}],"metadata":{"response_id":1}},{"role":"user","content":"Hi. You've reached Riley with RedL Distributors after hours service. ","words":[{"word":"Hi. ","start":36.784,"end":37.184},{"word":"You've ","start":37.184,"end":37.344},{"word":"reached ","start":37.344,"end":37.583998},{"word":"Riley ","start":37.583998,"end":37.984},{"word":"with ","start":37.984,"end":38.304},{"word":"RedL ","start":38.304,"end":38.784},{"word":"Distributors ","start":38.784,"end":39.423998},{"word":"after ","start":39.423998,"end":39.743997},{"word":"hours ","start":39.743997,"end":40.063997},{"word":"service. 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You've reached Riley with RedL Distributors after hours service. ","words":[{"word":"Hi. ","start":36.784,"end":37.184},{"word":"You've ","start":37.184,"end":37.344},{"word":"reached ","start":37.344,"end":37.583998},{"word":"Riley ","start":37.583998,"end":37.984},{"word":"with ","start":37.984,"end":38.304},{"word":"RedL ","start":38.304,"end":38.784},{"word":"Distributors ","start":38.784,"end":39.423998},{"word":"after ","start":39.423998,"end":39.743997},{"word":"hours ","start":39.743997,"end":40.063997},{"word":"service. 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Official opening was not delivered to the intended contact, no survey questions asked, and call ended at voicemail without completion.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation with the intended contact; call reached voicemail instead.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as no survey was conducted.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call ended at voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the official opening was not delivered and no survey questions were asked. Official Opening Gate Accuracy is 0% since the opening was not spoken after confirming identity with Stacey; the call reached voicemail. Survey Order Integrity and Skip Logic Accuracy are 100% by default as no survey questions were asked or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to absence of survey dialogue and required phrases. The call was not successful as no human was reached and the call ended at voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Gil"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4748,4762],"average":4755,"num_requests":2},"tool_calls":[],"from_number":"+14375237770","to_number":"+17804372630","direction":"outbound"},"event_timestamp":1775225031952} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 11213 CALL ID: call_6317eeb002351ca4af38fa5be29 EMAIL2 (collected): NULL FIELD 76 β†’ HTTP 200 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-04-03 10:05:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7181f623de74725de4a3dce2a4a","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Mark","last_name":"Cooper","full_name":"Mark Cooper","contact_id":"11370","email":"mcooper@quantumlifecycle.com","orgname":"","bloc_notes_ac":"2026 Apr 02 contact spoke with Avi who said Mark is out of office, callback set for 2024-04-08 09:00\n2026 Apr 03 call reached voicemail, no message 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-04-03 10:23:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7adc842b8ab020f0fd5d9f528d3","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Stacey","last_name":"Campbell","full_name":"Stacey Campbell","contact_id":"11213","email":"staceycampbell@redl.com","orgname":"","bloc_notes_ac":"2026 Apr 02 contact not available, callback scheduled for Monday morning\n2026 Apr 03 call reached voicemail, no message left\n2026 Apr 03 call reached voicemail, no live 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","words":[{"word":"You've ","start":0.111,"end":0.5910000000000001},{"word":"reached ","start":0.5910000000000001,"end":0.7509999700000001},{"word":"the ","start":0.7509999700000001,"end":0.911},{"word":"voice ","start":0.911,"end":1.151},{"word":"mail ","start":1.151,"end":1.4709999},{"word":"of ","start":1.4709999,"end":1.6309999},{"word":"Stacy ","start":1.6309999,"end":2.031},{"word":"Campbell ","start":2.031,"end":2.4309999},{"word":"with ","start":2.4309999,"end":2.6709999},{"word":"Red ","start":2.6709999,"end":2.9109999},{"word":"L ","start":2.9109999,"end":3.071},{"word":"Distributors. ","start":3.071,"end":3.551}]}],"transcript_with_tool_calls":[{"role":"user","content":"You've reached the voice mail of Stacy Campbell with Red L Distributors. ","words":[{"word":"You've ","start":0.111,"end":0.5910000000000001},{"word":"reached ","start":0.5910000000000001,"end":0.7509999700000001},{"word":"the ","start":0.7509999700000001,"end":0.911},{"word":"voice ","start":0.911,"end":1.151},{"word":"mail ","start":1.151,"end":1.4709999},{"word":"of ","start":1.4709999,"end":1.6309999},{"word":"Stacy ","start":1.6309999,"end":2.031},{"word":"Campbell ","start":2.031,"end":2.4309999},{"word":"with ","start":2.4309999,"end":2.6709999},{"word":"Red ","start":2.6709999,"end":2.9109999},{"word":"L ","start":2.9109999,"end":3.071},{"word":"Distributors. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as no conversation took place.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it was voicemail only.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without any conversation or valid finish. Official Opening Gate Accuracy is 100% because no official opening was spoken without identity confirmation. 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{"contacts":[{"cdate":"2026-03-20T11:46:12-05:00","email":"staceycampbell@redl.com","phone":"4037202872","firstName":"Stacey","lastName":"Campbell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"18fde278b79de1a3f4842a20ed6183a5","socialdata_lastcheck":null,"email_local":"","email_domain":"redl.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-03T09:23:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-20 11:46:12","updated_utc_timestamp":"2026-04-03 09:23:36","created_timestamp":"2026-03-20 11:46:12","updated_timestamp":"2026-04-03 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{"contacts":[{"cdate":"2026-03-20T11:46:12-05:00","email":"staceycampbell@redl.com","phone":"4037202872","firstName":"Stacey","lastName":"Campbell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"18fde278b79de1a3f4842a20ed6183a5","socialdata_lastcheck":null,"email_local":"","email_domain":"redl.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-03T09:23:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-20 11:46:12","updated_utc_timestamp":"2026-04-03 09:23:36","created_timestamp":"2026-03-20 11:46:12","updated_timestamp":"2026-04-03 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reached - no message left","cdate":"2026-04-02T10:15:52-05:00","udate":"2026-04-03T09:23:36-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/377976\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/377976\/field"},"owner":"11213","id":"377976"}} FIELD 36 β†’ HTTP 200 {"contacts":[{"cdate":"2026-03-20T11:46:12-05:00","email":"staceycampbell@redl.com","phone":"4037202872","firstName":"Stacey","lastName":"Campbell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"18fde278b79de1a3f4842a20ed6183a5","socialdata_lastcheck":null,"email_local":"","email_domain":"redl.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-03T09:23:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-20 11:46:12","updated_utc_timestamp":"2026-04-03 09:23:36","created_timestamp":"2026-03-20 11:46:12","updated_timestamp":"2026-04-03 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-04-03 15:13:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4b5b6a338061ceaed3b83bc6dde","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Tri","last_name":"Ly","full_name":"Tri Ly","contact_id":"3143","email":"tri@directobjective.ca","orgname":"","bloc_notes_ac":"2026 Mar 24 contact refused the webinar invitation\n2026 Mar 25 contact refused to talk and asked not to be called again\n2026 Mar 25 contact expressed concern about AI and declined further communication\n2026 Mar 27 contact confirmed email for webinar invitation; email sending failed due to missing contact_id\n2026 Mar 27 contact requested webinar info via email and confirmed email address\n2026 Mar 27 call disconnected early by user, no further information obtained\n2026 Mar 27 contact requested callback for Monday at 10 AM\n2026 Mar 30 call reached voicemail, no message left\n2026 Mar 30 call reached voicemail, no contact made\n2026 Mar 30 call reached voicemail, no message left\n2026 Mar 31 call reached voicemail, no message left\n2026 Mar 31 call reached voicemail, no message left\n2026 Mar 31 call ended immediately after user said bye\n2026 Mar 31 call ended quickly after initial greeting attempt\n2026 Mar 31 call ended immediately after greeting, user hung up\n2026 Apr 01 call ended quickly after contact said no and hung up\n2026 Apr 01 contact refused to speak and hung up quickly","extension":"","toronto_current_time":"2026-04-01T16:07:19-04:00","called_by":"Tri Ly"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4b5b6a338061ceaed3b83bc6dde","X-RetellAI-SipTraceId":"call_4b5b6a338061ceaed3b83bc6dde","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775243590167,"end_timestamp":1775243601231,"duration_ms":11064,"transcript":"Agent: Hello, may I please speak with Tri?\nUser: It's me, but no. Bye. \nAgent: Thank you for your time today. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Tri?","words":[{"word":"Hello, ","start":1.042,"end":1.437},{"word":"may ","start":1.437,"end":1.599},{"word":"I ","start":1.599,"end":1.692},{"word":"please ","start":1.692,"end":1.948},{"word":"speak ","start":1.948,"end":2.18},{"word":"with ","start":2.18,"end":2.342},{"word":"Tri?","start":2.342,"end":2.795}],"metadata":{"response_id":0}},{"role":"user","content":"It's me, but no. Bye. ","words":[{"word":"It's ","start":5.613,"end":5.9329996000000005},{"word":"me, ","start":5.9329996000000005,"end":6.173},{"word":"but ","start":6.173,"end":6.493},{"word":"no. ","start":6.493,"end":6.892999700000001},{"word":"Bye. ","start":7.323,"end":7.643000000000001}]},{"role":"agent","content":"Thank you for your time today. Goodbye.","words":[{"word":"Thank ","start":8.788,"end":9.09},{"word":"you ","start":9.09,"end":9.218},{"word":"for ","start":9.218,"end":9.369},{"word":"your ","start":9.369,"end":9.543},{"word":"time ","start":9.543,"end":9.81},{"word":"today. ","start":9.81,"end":10.332},{"word":"Goodbye.","start":10.378416748046876,"end":11.029416748046875}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Tri?","words":[{"word":"Hello, ","start":1.042,"end":1.437},{"word":"may ","start":1.437,"end":1.599},{"word":"I ","start":1.599,"end":1.692},{"word":"please ","start":1.692,"end":1.948},{"word":"speak ","start":1.948,"end":2.18},{"word":"with ","start":2.18,"end":2.342},{"word":"Tri?","start":2.342,"end":2.795}],"metadata":{"response_id":0}},{"role":"user","content":"It's me, but no. Bye. ","words":[{"word":"It's ","start":5.613,"end":5.9329996000000005},{"word":"me, ","start":5.9329996000000005,"end":6.173},{"word":"but ","start":6.173,"end":6.493},{"word":"no. ","start":6.493,"end":6.892999700000001},{"word":"Bye. ","start":7.323,"end":7.643000000000001}]},{"role":"agent","content":"Thank you for your time today. Goodbye.","words":[{"word":"Thank ","start":8.788,"end":9.09},{"word":"you ","start":9.09,"end":9.218},{"word":"for ","start":9.218,"end":9.369},{"word":"your ","start":9.369,"end":9.543},{"word":"time ","start":9.543,"end":9.81},{"word":"today. ","start":9.81,"end":10.332},{"word":"Goodbye.","start":10.378416748046876,"end":11.029416748046875}],"metadata":{"response_id":2}},{"role":"tool_call_invocation","tool_call_id":"5f5e46eba876495d","name":"end_call","arguments":"{\"execution_message\":\"Thank you for your time today. 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No survey questions were asked, so no compliance with survey wording.","Mandatory Phrase Detection":"No. The required phrases such as 'for statistical purposes' and approved closing sentence were not fully present; only a brief closing was given.","Debug Analytical Variables":"The call flow completion rate is 50% because the official opening was delivered but no survey questions were asked and the call ended abruptly. Official opening gate accuracy is 100% as the opening was only after identity confirmation. Survey order integrity and skip logic accuracy are 100% by default since no survey questions or branching occurred. Verbatim survey compliance is 0% due to no survey questions asked. Mandatory phrase detection is No because the required phrases were not present in the brief closing.","IVR_detector":"No","call_sequence":"Refused communication","Webinar_refusal_reason":"","called_by":"Tri Ly"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4714,4719,4721],"average":4718,"num_requests":3},"tool_calls":[{"tool_call_id":"5f5e46eba876495d","name":"end_call","type":"end_call","start_time_sec":11.058}],"from_number":"+14375237770","to_number":"+12899399288","direction":"outbound"},"event_timestamp":1775243606692} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3143 CALL ID: call_4b5b6a338061ceaed3b83bc6dde EMAIL2 (collected): NULL FIELD 76 β†’ HTTP 200 {"contacts":[{"cdate":"2025-10-06T08:12:02-05:00","email":"tri@directobjective.ca","phone":"2899399288","firstName":"Tri","lastName":"Ly","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":"2025-12-12","ip":"168658203","ua":"okhttp\/3.14.1","hash":"af989b96a7dc61120906de1ba4865a0e","socialdata_lastcheck":null,"email_local":"","email_domain":"directobjective.ca","sentcnt":"53","rating_tstamp":"2025-12-05","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-04-03T14:13:22-05:00","udate":"2026-04-03T14:13:27-05:00","edate":"2026-04-03T14:12:20-05:00","deleted_at":null,"created_utc_timestamp":"2025-10-06 08:12:02","updated_utc_timestamp":"2026-04-03 14:13:27","created_timestamp":"2025-10-06 08:12:02","updated_timestamp":"2026-04-03 14:13:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-12-05 15:19:25","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3143\/automationEntryCounts"},"id":"3143","organization":null}],"fieldValue":{"contact":"3143","field":"76","value":"The agent called Tri and confirmed speaking with them, but Tri ended the call abruptly without engaging further. 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