======================================== ๐Ÿ“ž Retell Post-Call Webhook ๐Ÿ•’ 2026-04-06 09:33:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8dc7757cbb0ad0577961659dc66","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Katarina","last_name":"George","full_name":"Katarina George","contact_id":"10388","email":"k.george@amica.ca","orgname":"","bloc_notes_ac":"2026 Apr 02 callback scheduled for Katarina on 2026-04-06 09:00","extension":"2803","toronto_current_time":"2026-04-02T15:39:27-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8dc7757cbb0ad0577961659dc66","X-RetellAI-SipTraceId":"call_8dc7757cbb0ad0577961659dc66","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775482405513,"end_timestamp":1775482407303,"duration_ms":1790,"transcript":"User: Thank you for calling Allan Kivit. \n","transcript_object":[{"role":"user","content":"Thank you for calling Allan Kivit. 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======================================== ======================================== ๐Ÿ“ž Retell Post-Call Webhook ๐Ÿ•’ 2026-04-06 09:34:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c581097a581132e8b2add7bf7d6","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Martine","last_name":"Cardozo","full_name":"Martine Cardozo","contact_id":"9372","email":"mcardozo@sinctech.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 contact informed Martine is off, callback set for 2026-04-06 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======================================== ======================================== ๐Ÿ“ž Retell Post-Call Webhook ๐Ÿ•’ 2026-04-06 09:34:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a936ee461ec247c90a1ab4e3d49","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Larry","last_name":"Gibbons","full_name":"Larry Gibbons","contact_id":"10705","email":"lgibbons@abatement.ca","orgname":"","bloc_notes_ac":"2026 Mar 31 call reached voicemail, no message left\n2026 Mar 31 reached voicemail of Larry Gibbons at Abatement Technologies\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 contact advised Larry is at head office, callback set for Monday 9:00 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","words":[{"word":"Larry, ","start":43.584999999999994,"end":44.144999999999996},{"word":"in ","start":44.144999999999996,"end":44.385},{"word":"what ","start":44.385,"end":44.545002},{"word":"department? ","start":44.545002,"end":44.864999999999995}]},{"role":"user","content":"Sorry. We have a few Lary's. So ","words":[{"word":"Sorry. ","start":45.434999999999995,"end":45.83500299999999},{"word":"We ","start":45.83500299999999,"end":45.915},{"word":"have ","start":45.915,"end":46.074999999999996},{"word":"a ","start":46.074999999999996,"end":46.155002999999994},{"word":"few ","start":46.155002999999994,"end":46.394999999999996},{"word":"Lary's. ","start":46.394999999999996,"end":47.035},{"word":"So ","start":47.035,"end":47.19499999999999}]},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":51.094998,"end":51.414997}]},{"role":"agent","content":"Of course, Iโ€™m looking to speak with Larry Gibbons. 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======================================== ======================================== ๐Ÿ“ž Retell Post-Call Webhook ๐Ÿ•’ 2026-04-06 09:34:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_44dc1b32665f04967d28c50bdf4","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Brody","last_name":"Emery","full_name":"Brody Emery","contact_id":"11456","email":"bemery@thunderair.com","orgname":"","bloc_notes_ac":"2026 Apr 01 call reached voicemail, no message left\n2026 Apr 01 contact informed Brody Emery is on vacation and scheduled callback for April 6 between 9 AM and 4 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I will wait on the line until someone is available to answer.","words":[{"word":"Thank ","start":24.162,"end":24.499},{"word":"you ","start":24.499,"end":24.638},{"word":"for ","start":24.638,"end":24.789},{"word":"the ","start":24.789,"end":24.917},{"word":"information.","start":24.917,"end":25.776},{"word":" I ","start":25.821833251953127,"end":25.926833251953123},{"word":"will ","start":25.926833251953123,"end":26.088833251953126},{"word":"wait ","start":26.088833251953126,"end":26.263833251953123},{"word":"on ","start":26.263833251953123,"end":26.344833251953126},{"word":"the ","start":26.344833251953126,"end":26.448833251953126},{"word":"line ","start":26.448833251953126,"end":26.727833251953125},{"word":"until ","start":26.727833251953125,"end":27.099833251953125},{"word":"someone ","start":27.099833251953125,"end":27.400833251953124},{"word":"is ","start":27.400833251953124,"end":27.505833251953124},{"word":"available ","start":27.505833251953124,"end":27.888833251953123},{"word":"to ","start":27.888833251953123,"end":27.993833251953124},{"word":"answer.","start":27.993833251953124,"end":28.654833251953125}],"metadata":{"response_id":1}},{"role":"user","content":"Please wait a moment. ","words":[{"word":"Please ","start":29.733,"end":30.133000000000003},{"word":"wait ","start":30.133000000000003,"end":30.373},{"word":"a ","start":30.373,"end":30.533},{"word":"moment. ","start":30.533,"end":30.773002}]},{"role":"user","content":"Sundar, Lynn. Jordan speaking. ","words":[{"word":"Sundar, ","start":34.433,"end":34.913000000000004},{"word":"Lynn. ","start":34.913000000000004,"end":35.233000000000004},{"word":"Jordan ","start":35.233000000000004,"end":35.553000000000004},{"word":"speaking. ","start":35.553000000000004,"end":35.873000000000005}]},{"role":"agent","content":"Hello Jordan, thank you for taking my call. May I please speak with Brody?","words":[{"word":"Hello ","start":37.274,"end":37.622},{"word":"Jordan, ","start":37.622,"end":37.947},{"word":"thank ","start":37.947,"end":38.145},{"word":"you ","start":38.145,"end":38.261},{"word":"for ","start":38.261,"end":38.4},{"word":"taking ","start":38.4,"end":38.702},{"word":"my ","start":38.702,"end":38.841},{"word":"call.","start":38.841,"end":39.434},{"word":" May ","start":39.456541748046874,"end":39.66554174804688},{"word":"I ","start":39.66554174804688,"end":39.770541748046874},{"word":"please ","start":39.770541748046874,"end":40.04854174804687},{"word":"speak ","start":40.04854174804687,"end":40.28154174804688},{"word":"with ","start":40.28154174804688,"end":40.443541748046876},{"word":"Brody?","start":40.443541748046876,"end":41.105541748046875}],"metadata":{"response_id":4}},{"role":"user","content":"I don't have a, like, a transfer button for him. Do you want his number? ","words":[{"word":"I ","start":43.603,"end":43.923},{"word":"don't ","start":43.923,"end":44.163000000000004},{"word":"have ","start":44.163000000000004,"end":44.323},{"word":"a, ","start":44.323,"end":44.643},{"word":"like, ","start":44.643,"end":44.803000000000004},{"word":"a ","start":44.803000000000004,"end":44.963},{"word":"transfer ","start":44.963,"end":45.203},{"word":"button ","start":45.203,"end":45.522998},{"word":"for ","start":45.522998,"end":45.683},{"word":"him. ","start":45.683,"end":45.843},{"word":"Do ","start":45.843,"end":46.003},{"word":"you ","start":46.003,"end":46.083},{"word":"want ","start":46.083,"end":46.163000000000004},{"word":"his ","start":46.163000000000004,"end":46.483000000000004},{"word":"number? ","start":46.483000000000004,"end":47.123000000000005}]},{"role":"agent","content":"Yes, that would be very helpful. 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Goodbye.","words":[{"word":"Thank ","start":67.024,"end":67.268},{"word":"you ","start":67.268,"end":67.396},{"word":"very ","start":67.396,"end":67.582},{"word":"much ","start":67.582,"end":67.767},{"word":"for ","start":67.767,"end":67.895},{"word":"your ","start":67.895,"end":68.058},{"word":"help.","start":68.058,"end":68.568},{"word":" Goodbye.","start":68.61441674804688,"end":69.26541674804687}],"metadata":{"response_id":9}},{"role":"user","content":"Goodbye. ","words":[{"word":"Goodbye. ","start":70.393,"end":70.873}]}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling Thunder Airlines Limited, your northern connection. If you know your party's extension, you may dial it at any time. Otherwise, you may choose from one of the following options. For charter sales and flight following, press one. For orange bookings, press two. For the staff directory, press three. 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I will wait on the line until someone is available to answer.","words":[{"word":"Thank ","start":24.162,"end":24.499},{"word":"you ","start":24.499,"end":24.638},{"word":"for ","start":24.638,"end":24.789},{"word":"the ","start":24.789,"end":24.917},{"word":"information.","start":24.917,"end":25.776},{"word":" I ","start":25.821833251953127,"end":25.926833251953123},{"word":"will ","start":25.926833251953123,"end":26.088833251953126},{"word":"wait ","start":26.088833251953126,"end":26.263833251953123},{"word":"on ","start":26.263833251953123,"end":26.344833251953126},{"word":"the ","start":26.344833251953126,"end":26.448833251953126},{"word":"line ","start":26.448833251953126,"end":26.727833251953125},{"word":"until ","start":26.727833251953125,"end":27.099833251953125},{"word":"someone ","start":27.099833251953125,"end":27.400833251953124},{"word":"is ","start":27.400833251953124,"end":27.505833251953124},{"word":"available ","start":27.505833251953124,"end":27.888833251953123},{"word":"to ","start":27.888833251953123,"end":27.993833251953124},{"word":"answer.","start":27.993833251953124,"end":28.654833251953125}],"metadata":{"response_id":1}},{"role":"user","content":"Please wait a moment. ","words":[{"word":"Please ","start":29.733,"end":30.133000000000003},{"word":"wait ","start":30.133000000000003,"end":30.373},{"word":"a ","start":30.373,"end":30.533},{"word":"moment. ","start":30.533,"end":30.773002}]},{"role":"user","content":"Sundar, Lynn. Jordan speaking. ","words":[{"word":"Sundar, ","start":34.433,"end":34.913000000000004},{"word":"Lynn. ","start":34.913000000000004,"end":35.233000000000004},{"word":"Jordan ","start":35.233000000000004,"end":35.553000000000004},{"word":"speaking. ","start":35.553000000000004,"end":35.873000000000005}]},{"role":"agent","content":"Hello Jordan, thank you for taking my call. May I please speak with Brody?","words":[{"word":"Hello ","start":37.274,"end":37.622},{"word":"Jordan, ","start":37.622,"end":37.947},{"word":"thank ","start":37.947,"end":38.145},{"word":"you ","start":38.145,"end":38.261},{"word":"for ","start":38.261,"end":38.4},{"word":"taking ","start":38.4,"end":38.702},{"word":"my ","start":38.702,"end":38.841},{"word":"call.","start":38.841,"end":39.434},{"word":" May ","start":39.456541748046874,"end":39.66554174804688},{"word":"I ","start":39.66554174804688,"end":39.770541748046874},{"word":"please ","start":39.770541748046874,"end":40.04854174804687},{"word":"speak ","start":40.04854174804687,"end":40.28154174804688},{"word":"with ","start":40.28154174804688,"end":40.443541748046876},{"word":"Brody?","start":40.443541748046876,"end":41.105541748046875}],"metadata":{"response_id":4}},{"role":"user","content":"I don't have a, like, a transfer button for him. Do you want his number? 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","start":51.313,"end":51.793}]},{"role":"agent","content":"provide Brodyโ€™s direct number?","words":[{"word":"provide ","start":51.03158325195312,"end":51.40358325195312},{"word":"Brodyโ€™s ","start":51.40358325195312,"end":51.73958325195313},{"word":"direct ","start":51.73958325195313,"end":52.08758325195313},{"word":"number?","start":52.08758325195313,"end":52.71458325195312}],"metadata":{"response_id":5}},{"role":"user","content":"Yep. It's seven zero five two six six zero five six six, ","words":[{"word":"Yep. 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FIELD 104 โ†’ HTTP 201 {"contacts":[{"cdate":"2026-03-20T11:47:00-05:00","email":"bemery@thunderair.com","phone":"7052660566","firstName":"Brody","lastName":"Emery","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"4be0de3d33f29e19f7c49534146e550d","socialdata_lastcheck":null,"email_local":"","email_domain":"thunderair.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T08:34:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-20 11:47:00","updated_utc_timestamp":"2026-04-06 08:34:35","created_timestamp":"2026-03-20 11:47:00","updated_timestamp":"2026-04-06 08:34:35","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/11456\/automationEntryCounts"},"id":"11456","organization":null}],"fieldValue":{"contact":"11456","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_44dc1b32665f04967d28c50bdf4","cdate":"2026-04-06T08:34:35-05:00","udate":"2026-04-06T08:34:35-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404775\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404775\/field"},"owner":"11456","id":"404775"}} ======================================== ======================================== ๐Ÿ“ž Retell Post-Call Webhook ๐Ÿ•’ 2026-04-06 09:48:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b38776d4d19b42c6abf7e288480","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Martine","last_name":"Cardozo","full_name":"Martine Cardozo","contact_id":"9372","email":"mcardozo@sinctech.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 contact informed Martine is off, callback set for 2026-04-06 09:00\n2026 Apr 06 call reached voicemail, message 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken after identity confirmation because the call was not answered by a human, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or missed due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 100% because no opening was spoken without identity confirmation. Survey order integrity and skip logic accuracy are 100% as no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are 100% by default as no phrases were expected or missed.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4764],"average":4764,"num_requests":1},"tool_calls":[],"from_number":"+14375237770","to_number":"+14165532649","direction":"outbound"},"event_timestamp":1775483313888} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9372 CALL ID: call_b38776d4d19b42c6abf7e288480 EMAIL2 (collected): NULL FIELD 76 โ†’ HTTP 200 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reached, no answer","cdate":"2026-04-02T14:53:34-05:00","udate":"2026-04-06T08:48:34-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/390753\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/390753\/field"},"owner":"9372","id":"390753"}} FIELD 36 โ†’ HTTP 200 {"contacts":[{"cdate":"2026-03-19T09:21:36-05:00","email":"mcardozo@sinctech.com","phone":"9057267676","firstName":"Martine","lastName":"Cardozo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e0ca5e6ba26bf2f700c0e5b2daee51a3","socialdata_lastcheck":null,"email_local":"","email_domain":"sinctech.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T08:48:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-19 09:21:36","updated_utc_timestamp":"2026-04-06 08:48:35","created_timestamp":"2026-03-19 09:21:36","updated_timestamp":"2026-04-06 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======================================== ======================================== ๐Ÿ“ž Retell Post-Call Webhook ๐Ÿ•’ 2026-04-06 09:49:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6e87f9d83d9a3cfa6d53b4a8b5b","call_type":"phone_call","agent_id":"agent_18c488a21ddd407e534a1c76eb","agent_version":27,"agent_name":"ATM Webinar 3 Sales","retell_llm_dynamic_variables":{"first_name":"Katarina","last_name":"George","full_name":"Katarina George","contact_id":"10388","email":"k.george@amica.ca","orgname":"","bloc_notes_ac":"2026 Apr 02 callback scheduled for Katarina on 2026-04-06 09:00\n2026 Apr 06 call reached voicemail, no message 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Iโ€™ll hold for the operator.","words":[{"word":"Thank ","start":32.514,"end":32.874},{"word":"you.","start":32.874,"end":33.338},{"word":" Iโ€™ll ","start":33.384375,"end":33.605375},{"word":"hold ","start":33.605375,"end":33.768375},{"word":"for ","start":33.768375,"end":33.895375},{"word":"the ","start":33.895375,"end":34.023375},{"word":"operator.","start":34.023375,"end":34.731375}],"metadata":{"response_id":2}},{"role":"user","content":"Hamika Senior Lifestyles. Barb speaking. ","words":[{"word":"Hamika ","start":39.958999999999996,"end":40.439},{"word":"Senior ","start":40.439,"end":40.759},{"word":"Lifestyles. ","start":40.759,"end":41.318999999999996},{"word":"Barb ","start":41.318999999999996,"end":41.559},{"word":"speaking. 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","words":[{"word":"name? ","start":49.329,"end":49.489}]},{"role":"agent","content":"Yes, Katarina George. May I speak with her, please?","words":[{"word":"Yes, ","start":51.377,"end":51.667},{"word":"Katarina ","start":51.667,"end":52.108},{"word":"George.","start":52.108,"end":52.712},{"word":" May ","start":52.758083251953124,"end":52.92108325195313},{"word":"I ","start":52.92108325195313,"end":52.99108325195313},{"word":"speak ","start":52.99108325195313,"end":53.23408325195312},{"word":"with ","start":53.23408325195312,"end":53.38508325195313},{"word":"her, ","start":53.38508325195313,"end":53.54808325195312},{"word":"please?","start":53.54808325195312,"end":54.15208325195312}],"metadata":{"response_id":7}},{"role":"user","content":"She doesn't she doesn't work here at the Toronto support office. I think she works at one of the seniors residences. 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Do you ","words":[{"word":"I ","start":68.229,"end":68.392},{"word":"understand.","start":68.392,"end":69.088},{"word":" Do ","start":69.10025,"end":69.27425},{"word":"you ","start":69.27425,"end":69.37825}],"metadata":{"response_id":14}},{"role":"user","content":"Would you ","words":[{"word":"Would ","start":69.229,"end":69.469},{"word":"you ","start":69.469,"end":69.62899999999999}]},{"role":"agent","content":"I understand. Do you happen to have Katarina Georgeโ€™s new contact information?","words":[{"word":"I ","start":73.297,"end":73.448},{"word":"understand.","start":73.448,"end":74.191},{"word":" Do ","start":74.23666674804687,"end":74.39966674804687},{"word":"you ","start":74.39966674804687,"end":74.55066674804688},{"word":"happen ","start":74.55066674804688,"end":74.81766674804688},{"word":"to ","start":74.81766674804688,"end":74.91066674804688},{"word":"have ","start":74.91066674804688,"end":75.11966674804688},{"word":"Katarina ","start":75.11966674804688,"end":75.64166674804687},{"word":"Georgeโ€™s ","start":75.64166674804687,"end":76.08266674804688},{"word":"new ","start":76.08266674804688,"end":76.24566674804687},{"word":"contact ","start":76.24566674804687,"end":76.65166674804688},{"word":"information?","start":76.65166674804688,"end":77.48766674804688}],"metadata":{"response_id":15}},{"role":"user","content":"Do you know which residence she works at? ","words":[{"word":"Do ","start":81.62901,"end":81.869005},{"word":"you ","start":81.869005,"end":81.94901},{"word":"know ","start":81.94901,"end":82.109},{"word":"which ","start":82.109,"end":82.26901},{"word":"residence ","start":82.26901,"end":82.669},{"word":"she ","start":82.669,"end":82.90900599999999},{"word":"works ","start":82.90900599999999,"end":83.14900399999999},{"word":"at? ","start":83.14900399999999,"end":83.389}]},{"role":"agent","content":"Unfortunately, I do not have that information. 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To leave a general voice mail, press one. To reach our IT technical support, press three. For information about our company, press four. To repeat this message, press star. ","words":[{"word":"Thank ","start":0.6990000000000001,"end":1.019},{"word":"you ","start":1.019,"end":1.099},{"word":"for ","start":1.099,"end":1.339},{"word":"calling ","start":1.339,"end":1.6589999},{"word":"Amica ","start":1.6589999,"end":2.059},{"word":"Senior ","start":2.059,"end":2.4589999000000002},{"word":"Lifestyle's ","start":2.4589999000000002,"end":3.1790000000000003},{"word":"head ","start":3.1790000000000003,"end":3.419},{"word":"office ","start":3.419,"end":3.6590000000000003},{"word":"Toronto. 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Iโ€™ll hold for the operator.","words":[{"word":"Thank ","start":32.514,"end":32.874},{"word":"you.","start":32.874,"end":33.338},{"word":" Iโ€™ll ","start":33.384375,"end":33.605375},{"word":"hold ","start":33.605375,"end":33.768375},{"word":"for ","start":33.768375,"end":33.895375},{"word":"the ","start":33.895375,"end":34.023375},{"word":"operator.","start":34.023375,"end":34.731375}],"metadata":{"response_id":2}},{"role":"user","content":"Hamika Senior Lifestyles. Barb speaking. ","words":[{"word":"Hamika ","start":39.958999999999996,"end":40.439},{"word":"Senior ","start":40.439,"end":40.759},{"word":"Lifestyles. ","start":40.759,"end":41.318999999999996},{"word":"Barb ","start":41.318999999999996,"end":41.559},{"word":"speaking. ","start":41.559,"end":41.879}]},{"role":"agent","content":"Hello Barb, may I please speak with Katarina?","words":[{"word":"Hello ","start":43.4,"end":43.714},{"word":"Barb, ","start":43.714,"end":44.201},{"word":"may ","start":44.201,"end":44.399},{"word":"I ","start":44.399,"end":44.48},{"word":"please ","start":44.48,"end":44.712},{"word":"speak ","start":44.712,"end":44.909},{"word":"with ","start":44.909,"end":45.072},{"word":"Katarina?","start":45.072,"end":45.792}],"metadata":{"response_id":5}},{"role":"user","content":"Katrina, do you have a last name? ","words":[{"word":"Katrina, ","start":47.649,"end":48.608999999999995},{"word":"do ","start":48.608999999999995,"end":48.769},{"word":"you ","start":48.769,"end":48.849},{"word":"have ","start":48.849,"end":48.929002999999994},{"word":"a ","start":48.929002999999994,"end":49.089003},{"word":"last ","start":49.089003,"end":49.249002},{"word":"name? ","start":49.249002,"end":49.329}]},{"role":"user","content":"name? ","words":[{"word":"name? ","start":49.329,"end":49.489}]},{"role":"agent","content":"Yes, Katarina George. May I speak with her, please?","words":[{"word":"Yes, ","start":51.377,"end":51.667},{"word":"Katarina ","start":51.667,"end":52.108},{"word":"George.","start":52.108,"end":52.712},{"word":" May ","start":52.758083251953124,"end":52.92108325195313},{"word":"I ","start":52.92108325195313,"end":52.99108325195313},{"word":"speak ","start":52.99108325195313,"end":53.23408325195312},{"word":"with ","start":53.23408325195312,"end":53.38508325195313},{"word":"her, ","start":53.38508325195313,"end":53.54808325195312},{"word":"please?","start":53.54808325195312,"end":54.15208325195312}],"metadata":{"response_id":7}},{"role":"user","content":"She doesn't she doesn't work here at the Toronto support office. I think she works at one of the seniors residences. 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Do you happen to have Katarina Georgeโ€™s new contact information?","words":[{"word":"I ","start":73.297,"end":73.448},{"word":"understand.","start":73.448,"end":74.191},{"word":" Do ","start":74.23666674804687,"end":74.39966674804687},{"word":"you ","start":74.39966674804687,"end":74.55066674804688},{"word":"happen ","start":74.55066674804688,"end":74.81766674804688},{"word":"to ","start":74.81766674804688,"end":74.91066674804688},{"word":"have ","start":74.91066674804688,"end":75.11966674804688},{"word":"Katarina ","start":75.11966674804688,"end":75.64166674804687},{"word":"Georgeโ€™s ","start":75.64166674804687,"end":76.08266674804688},{"word":"new ","start":76.08266674804688,"end":76.24566674804687},{"word":"contact ","start":76.24566674804687,"end":76.65166674804688},{"word":"information?","start":76.65166674804688,"end":77.48766674804688}],"metadata":{"response_id":15}},{"role":"user","content":"Do you know which residence she works at? 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