======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-25 10:33:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_357c138e0d8833d4c65c53fedd6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":6,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tri","last_name":"Ly","full_name":"Tri Ly","contact_id":"3143","email":"tri@directobjective.ca","orgname":"","bloc_notes_ac":"2026 Mar 24 contact refused the webinar invitation","extension":"","toronto_current_time":"2026-03-24T17:04:19-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_357c138e0d8833d4c65c53fedd6","X-RetellAI-SipTraceId":"call_357c138e0d8833d4c65c53fedd6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774449198394,"end_timestamp":1774449219908,"duration_ms":21514,"transcript":"Agent: Hello, may I please speak with Tri?\nUser: No. \nAgent: No \nUser: I I don't want to talk. \nAgent: No \nUser: Right now. \nAgent: I understand. When would be the best date and time for me to call you back?\nUser: No. You don't need to call me back. Bye bye. \nAgent: Thank you for your time today. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Tri?","words":[{"word":"Hello, ","start":1.116,"end":1.43},{"word":"may ","start":1.43,"end":1.592},{"word":"I ","start":1.592,"end":1.673},{"word":"please ","start":1.673,"end":1.894},{"word":"speak ","start":1.894,"end":2.126},{"word":"with ","start":2.126,"end":2.312},{"word":"Tri?","start":2.312,"end":2.858}],"metadata":{"response_id":0}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":6.83,"end":7.07}]},{"role":"agent","content":"No ","words":[{"word":"No ","start":8.47,"end":8.632}],"metadata":{"response_id":1}},{"role":"user","content":"I I don't want to talk. ","words":[{"word":"I ","start":8.29,"end":8.61},{"word":"I ","start":8.61,"end":8.85},{"word":"don't ","start":8.85,"end":9.01},{"word":"want ","start":9.01,"end":9.169998999999999},{"word":"to ","start":9.169998999999999,"end":9.249998999999999},{"word":"talk. ","start":9.249998999999999,"end":9.41}]},{"role":"agent","content":"No ","words":[{"word":"No ","start":10.49,"end":10.652}],"metadata":{"response_id":2}},{"role":"user","content":"Right now. ","words":[{"word":"Right ","start":10.379999,"end":10.7},{"word":"now. ","start":10.7,"end":10.78}]},{"role":"agent","content":"I understand. When would be the best date and time for me to call you back?","words":[{"word":"I ","start":12.144,"end":12.283},{"word":"understand.","start":12.283,"end":12.992},{"word":" When ","start":13.037666748046876,"end":13.246666748046875},{"word":"would ","start":13.246666748046875,"end":13.421666748046874},{"word":"be ","start":13.421666748046874,"end":13.525666748046875},{"word":"the ","start":13.525666748046875,"end":13.630666748046876},{"word":"best ","start":13.630666748046876,"end":13.850666748046875},{"word":"date ","start":13.850666748046875,"end":14.094666748046874},{"word":"and ","start":14.094666748046874,"end":14.233666748046875},{"word":"time ","start":14.233666748046875,"end":14.431666748046876},{"word":"for ","start":14.431666748046876,"end":14.547666748046876},{"word":"me ","start":14.547666748046876,"end":14.640666748046876},{"word":"to ","start":14.640666748046876,"end":14.732666748046874},{"word":"call ","start":14.732666748046874,"end":14.941666748046876},{"word":"you ","start":14.941666748046876,"end":15.058666748046875},{"word":"back?","start":15.058666748046875,"end":15.499666748046875}],"metadata":{"response_id":3}},{"role":"user","content":"No. You don't need to call me back. Bye bye. ","words":[{"word":"No. ","start":16.450000000000003,"end":16.77},{"word":"You ","start":16.77,"end":16.85},{"word":"don't ","start":16.85,"end":17.01},{"word":"need ","start":17.01,"end":17.17},{"word":"to ","start":17.17,"end":17.330000000000002},{"word":"call ","start":17.330000000000002,"end":17.410001},{"word":"me ","start":17.410001,"end":17.57},{"word":"back. ","start":17.57,"end":17.89},{"word":"Bye ","start":17.89,"end":18.05},{"word":"bye. ","start":18.05,"end":18.21}]},{"role":"agent","content":"Thank you for your time today. Goodbye.","words":[{"word":"Thank ","start":19.327,"end":19.594},{"word":"you ","start":19.594,"end":19.71},{"word":"for ","start":19.71,"end":19.85},{"word":"your ","start":19.85,"end":20.001},{"word":"time ","start":20.001,"end":20.244},{"word":"today. 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The call ended immediately after refusal to communicate, which is correct logical branching.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. The agent did not use the phrase 'for statistical purposes', did not send an email, and closing was minimal.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was delivered but no survey questions were asked, which reduces the score. A valid outcome and approved closing add some points. Official Opening Gate Accuracy is 100% as the opening was after identity confirmation. Survey Order Integrity and Skip Logic Accuracy are 100% as no questions were asked and the call ended correctly after refusal. Verbatim Survey Compliance is 0% due to no questions asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-25 11:32:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_83777e2c5ff2e023c15a5ca9cec","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":6,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tri","last_name":"Ly","full_name":"Tri Ly","contact_id":"3143","email":"tri@directobjective.ca","orgname":"","bloc_notes_ac":"2026 Mar 24 contact refused the webinar invitation\n2026 Mar 25 contact refused to talk and asked not to be called 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My name is Ellen, and I’m calling on behalf of AtmanCo to invite you to our upcoming free webinar, specifically designed for HR professionals like you.\n\nWe’re hosting a free live webinar for HR professionals on April 8th, called \"How to Lead the Sales Transformation for Better Results.” It is designed to help HR professionals assist sales leaders in leveraging their teams' potential to reach better performance, despite all the changes, such as the sales process, the impact of AI and buyer behaviour. We’ll demonstrate how this can be done by putting the right people in the right roles, upskilling them with advanced tools, as well as offering them guidance for better team fit, manager-employee fit, culture fit and many more. May I reserve your spot? It’s completely free.\nUser: I have a concern question. Your AI. \nAgent: Thank you for sharing your concern. 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So yeah, it's my concern. Bye bye now. ","words":[{"word":"No. ","start":71.518,"end":72.078},{"word":"I ","start":72.238005,"end":72.398},{"word":"don't ","start":72.398,"end":72.63799999999999},{"word":"want ","start":72.63799999999999,"end":72.798},{"word":"to ","start":72.798,"end":73.038},{"word":"talk ","start":73.038,"end":73.35799999999999},{"word":"to ","start":73.428,"end":73.588},{"word":"an ","start":73.588,"end":73.74799999999999},{"word":"AI. ","start":73.74799999999999,"end":74.30799999999999},{"word":"So ","start":74.30799999999999,"end":74.38799999999999},{"word":"yeah, ","start":75.35799999999999,"end":75.91799999999999},{"word":"it's ","start":75.91799999999999,"end":76.238},{"word":"my ","start":76.238,"end":76.478},{"word":"concern. ","start":76.478,"end":77.118},{"word":"Bye ","start":77.118,"end":77.27799999999999},{"word":"bye ","start":77.27799999999999,"end":77.438},{"word":"now. 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My name is Ellen, and I’m calling on behalf of AtmanCo to invite you to our upcoming free webinar, specifically designed for HR professionals like you.\n\nWe’re hosting a free live webinar for HR professionals on April 8th, called \"How to Lead the Sales Transformation for Better Results.” It is designed to help HR professionals assist sales leaders in leveraging their teams' potential to reach better performance, despite all the changes, such as the sales process, the impact of AI and buyer behaviour. We’ll demonstrate how this can be done by putting the right people in the right roles, upskilling them with advanced tools, as well as offering them guidance for better team fit, manager-employee fit, culture fit and many more. May I reserve your spot? 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