======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:16:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5eab3078de34b107f9575c6b453","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":24,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Angie","last_name":"Cutt","full_name":"Angie Cutt","contact_id":"3832","email":"a.cutt@dafht.ca","orgname":"","bloc_notes_ac":"number not in 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:16:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d85f0532758cb855289e028e00f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":24,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Alex","last_name":"Alonzo","full_name":"Alex 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:16:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_29f469037daaf317b56ad6c705e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":24,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amrit","last_name":"Bagga","full_name":"Amrit Bagga","contact_id":"5959","email":"a.bagga@analyticsmart.com","orgname":"","bloc_notes_ac":"Dec 1 2025 spoke to HR and they are not 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Thank you for calling in. What's expired? \nAgent: Good morning. I’m actually calling to speak with Amrit Bagga. May I please speak with Amrit?\nUser: He's no longer with the company. Can I help you? \nAgent: I understand. Do you happen to have Amrit’s new contact information?\nUser: No. \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"user","content":"Morning. Thank you for calling in. What's expired? ","words":[{"word":"Morning. ","start":0.297,"end":0.6970000000000001},{"word":"Thank ","start":0.6970000000000001,"end":0.8569999500000001},{"word":"you ","start":0.8569999500000001,"end":0.937},{"word":"for ","start":0.937,"end":1.017},{"word":"calling ","start":1.017,"end":1.2569998999999998},{"word":"in. ","start":1.2569998999999998,"end":1.417},{"word":"What's ","start":1.417,"end":1.7369999999999999},{"word":"expired? ","start":1.7369999999999999,"end":1.9769999999999999}]},{"role":"agent","content":"Good morning. 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Can I help you? ","words":[{"word":"He's ","start":9.116999,"end":9.917},{"word":"no ","start":9.917,"end":10.076999500000001},{"word":"longer ","start":10.076999500000001,"end":10.317},{"word":"with ","start":10.317,"end":10.477},{"word":"the ","start":10.477,"end":10.557},{"word":"company. ","start":10.557,"end":10.797},{"word":"Can ","start":10.797,"end":10.957},{"word":"I ","start":10.957,"end":11.037},{"word":"help ","start":11.037,"end":11.196999},{"word":"you? ","start":11.196999,"end":11.276999}]},{"role":"agent","content":"I understand. Do you happen to have Amrit’s new contact information?","words":[{"word":"I ","start":12.6,"end":12.774},{"word":"understand.","start":12.774,"end":13.494},{"word":" Do ","start":13.539666748046875,"end":13.656666748046876},{"word":"you ","start":13.656666748046876,"end":13.783666748046874},{"word":"happen ","start":13.783666748046874,"end":14.073666748046875},{"word":"to ","start":14.073666748046875,"end":14.166666748046875},{"word":"have ","start":14.166666748046875,"end":14.352666748046875},{"word":"Amrit’s ","start":14.352666748046875,"end":14.712666748046875},{"word":"new ","start":14.712666748046875,"end":14.875666748046875},{"word":"contact ","start":14.875666748046875,"end":15.351666748046876},{"word":"information?","start":15.351666748046876,"end":16.187666748046876}],"metadata":{"response_id":4}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":17.067,"end":17.386999999999997}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":18.823,"end":19.055},{"word":"you ","start":19.055,"end":19.171},{"word":"for ","start":19.171,"end":19.287},{"word":"your ","start":19.287,"end":19.427},{"word":"help, ","start":19.427,"end":19.671},{"word":"and ","start":19.671,"end":19.787},{"word":"goodbye.","start":19.787,"end":20.518}],"metadata":{"response_id":6}}],"transcript_with_tool_calls":[{"role":"user","content":"Morning. Thank you for calling in. What's expired? ","words":[{"word":"Morning. ","start":0.297,"end":0.6970000000000001},{"word":"Thank ","start":0.6970000000000001,"end":0.8569999500000001},{"word":"you ","start":0.8569999500000001,"end":0.937},{"word":"for ","start":0.937,"end":1.017},{"word":"calling ","start":1.017,"end":1.2569998999999998},{"word":"in. ","start":1.2569998999999998,"end":1.417},{"word":"What's ","start":1.417,"end":1.7369999999999999},{"word":"expired? ","start":1.7369999999999999,"end":1.9769999999999999}]},{"role":"agent","content":"Good morning. I’m actually calling to speak with Amrit Bagga. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-24T13:11:54-05:00","email":"aaron@perfectsports.com","phone":"6472036634","firstName":"Aaron","lastName":"Schacter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"e0c4fb83516268100bf23234e3d9ca2b","socialdata_lastcheck":null,"email_local":"","email_domain":"perfectsports.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:16:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-24 13:11:54","updated_utc_timestamp":"2026-04-02 11:16:45","created_timestamp":"2025-10-24 13:11:54","updated_timestamp":"2026-04-02 11:16:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4646\/automationEntryCounts"},"id":"4646","organization":null}],"fieldValue":{"contact":"4646","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_2f10f24ae49e54ebad2e0687c80","cdate":"2026-04-02T11:16:45-05:00","udate":"2026-04-02T11:16:45-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/378233\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/378233\/field"},"owner":"4646","id":"378233"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:16:50 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_79205333b74c5ac0fcd79e029e4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":24,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amanda","last_name":"Abballe","full_name":"Amanda Abballe","contact_id":"5778","email":"aabballe@treasurymetals.com","orgname":"","bloc_notes_ac":"ATM Dec 1 2025 vm","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_79205333b74c5ac0fcd79e029e4","X-RetellAI-SipTraceId":"call_79205333b74c5ac0fcd79e029e4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775146603302,"end_timestamp":1775146605539,"duration_ms":2237,"transcript":"User: Hi. You've reached Amanda. \n","transcript_object":[{"role":"user","content":"Hi. You've reached Amanda. ","words":[{"word":"Hi. ","start":0.908,"end":1.2279999},{"word":"You've ","start":1.2279999,"end":1.4679999000000001},{"word":"reached ","start":1.4679999000000001,"end":1.6279999},{"word":"Amanda. ","start":1.6279999,"end":2.028}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You've reached Amanda. ","words":[{"word":"Hi. ","start":0.908,"end":1.2279999},{"word":"You've ","start":1.2279999,"end":1.4679999000000001},{"word":"reached ","start":1.4679999000000001,"end":1.6279999},{"word":"Amanda. 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The call did not proceed beyond reaching voicemail, no official opening or questions were asked, and no closing was spoken.","Official Opening Gate Accuracy":"0% . No identity confirmation or official opening was possible as the call went to voicemail immediately.","Survey Order Integrity Score":"0% . No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0% . No logical branching occurred as the call did not connect to a human.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not spoken due to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation. Official opening gate accuracy is 0% as no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% since no questions were asked. Verbatim survey compliance is 0% due to no survey interaction. Mandatory phrase detection is No because the call did not include any required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4371],"average":4371,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14169955523","direction":"outbound"},"event_timestamp":1775146610836} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5778 CALL ID: call_79205333b74c5ac0fcd79e029e4 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:17:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a81bbd78947cd2cff6462a038ba","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":24,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aaron","last_name":"Habete","full_name":"Aaron Habete","contact_id":"3870","email":"aaronh@innpower.ca","orgname":"","bloc_notes_ac":"27 October 2025 VM","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a81bbd78947cd2cff6462a038ba","X-RetellAI-SipTraceId":"call_a81bbd78947cd2cff6462a038ba","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775146640916,"end_timestamp":1775146658173,"duration_ms":17257,"transcript":"Agent: Hello, may 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:17:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7f57cc61effd92b6746b8b85716","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":24,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aaron","last_name":"Kaddie","full_name":"Aaron Kaddie","contact_id":"4649","email":"aaron@protekta.com","orgname":"","bloc_notes_ac":"Oct 29 2025 Aaron is not in HR. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-24T13:11:55-05:00","email":"aaron@protekta.com","phone":"2268410254","firstName":"Aaron","lastName":"Kaddie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"321cb1d822cf214b92e7483f1dd8a51e","socialdata_lastcheck":null,"email_local":"","email_domain":"protekta.com","sentcnt":"10","rating_tstamp":"2025-11-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:17:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-24 13:11:55","updated_utc_timestamp":"2026-04-02 11:17:50","created_timestamp":"2025-10-24 13:11:55","updated_timestamp":"2026-04-02 11:17:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 11:52:20","last_open_date":"2025-11-24 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-24T13:11:55-05:00","email":"aaron@protekta.com","phone":"2268410254","firstName":"Aaron","lastName":"Kaddie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"321cb1d822cf214b92e7483f1dd8a51e","socialdata_lastcheck":null,"email_local":"","email_domain":"protekta.com","sentcnt":"10","rating_tstamp":"2025-11-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:17:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-24 13:11:55","updated_utc_timestamp":"2026-04-02 11:17:51","created_timestamp":"2025-10-24 13:11:55","updated_timestamp":"2026-04-02 11:17:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 11:52:20","last_open_date":"2025-11-24 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-24T13:11:55-05:00","email":"aaron@protekta.com","phone":"2268410254","firstName":"Aaron","lastName":"Kaddie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"321cb1d822cf214b92e7483f1dd8a51e","socialdata_lastcheck":null,"email_local":"","email_domain":"protekta.com","sentcnt":"10","rating_tstamp":"2025-11-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:17:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-24 13:11:55","updated_utc_timestamp":"2026-04-02 11:17:51","created_timestamp":"2025-10-24 13:11:55","updated_timestamp":"2026-04-02 11:17:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 11:52:20","last_open_date":"2025-11-24 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:18:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2b665e7a06e2060fb08fd348394","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":24,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aaron","last_name":"Hickmott","full_name":"Aaron Hickmott","contact_id":"4319","email":"aaronh@briansmfg.com","orgname":"","bloc_notes_ac":"In a meeting\nATM Nov 28 2025 webinar 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This is Karen. \nUser: You need to talk to Erin. \nAgent: Thank you, Karen. Could you please transfer me to Aaron?\nAgent: Hi Karen, just checking in—would you be able to transfer me to Aaron, please?\nUser: Aaron Hickmont? Is not available. After the tone, please record your message. \n","transcript_object":[{"role":"user","content":"Good afternoon, ","words":[{"word":"Good ","start":1.387,"end":1.7069999999999999},{"word":"afternoon, ","start":1.7069999999999999,"end":2.107}]},{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":1.165,"end":1.502},{"word":"may ","start":1.502,"end":1.653},{"word":"I ","start":1.653,"end":1.734},{"word":"please ","start":1.734,"end":1.978},{"word":"speak ","start":1.978,"end":2.222}],"metadata":{"response_id":0}},{"role":"user","content":"Brian. ","words":[{"word":"Brian. 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","words":[{"word":"You ","start":11.157,"end":11.477001},{"word":"need ","start":11.477001,"end":11.717001},{"word":"to ","start":11.717001,"end":11.796999999999999},{"word":"talk ","start":11.796999999999999,"end":12.036999999999999},{"word":"to ","start":12.036999999999999,"end":12.116999999999999},{"word":"Erin. ","start":12.116999999999999,"end":12.437}]},{"role":"agent","content":"Thank you, Karen. Could you please transfer me to Aaron?","words":[{"word":"Thank ","start":13.604,"end":13.883},{"word":"you, ","start":13.883,"end":14.045},{"word":"Karen.","start":14.045,"end":14.603},{"word":" Could ","start":14.648541748046876,"end":14.869541748046874},{"word":"you ","start":14.869541748046874,"end":14.997541748046874},{"word":"please ","start":14.997541748046874,"end":15.252541748046875},{"word":"transfer ","start":15.252541748046875,"end":15.659541748046875},{"word":"me ","start":15.659541748046875,"end":15.763541748046874},{"word":"to ","start":15.763541748046874,"end":15.879541748046876},{"word":"Aaron?","start":15.879541748046876,"end":16.413541748046875}],"metadata":{"response_id":7}},{"role":"agent","content":"Hi Karen, just checking in—would you be able to transfer me to Aaron, please?","words":[{"word":"Hi ","start":27.816,"end":27.978},{"word":"Karen, ","start":27.978,"end":28.373},{"word":"just ","start":28.373,"end":28.582},{"word":"checking ","start":28.582,"end":28.953},{"word":"in—would ","start":28.953,"end":29.279},{"word":"you ","start":29.279,"end":29.383},{"word":"be ","start":29.383,"end":29.464},{"word":"able ","start":29.464,"end":29.662},{"word":"to ","start":29.662,"end":29.755},{"word":"transfer ","start":29.755,"end":30.184},{"word":"me ","start":30.184,"end":30.312},{"word":"to ","start":30.312,"end":30.451},{"word":"Aaron, ","start":30.451,"end":30.73},{"word":"please?","start":30.73,"end":31.403}],"metadata":{"response_id":8}},{"role":"user","content":"Aaron Hickmont? 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Could you please transfer me to Aaron?","words":[{"word":"Thank ","start":13.604,"end":13.883},{"word":"you, ","start":13.883,"end":14.045},{"word":"Karen.","start":14.045,"end":14.603},{"word":" Could ","start":14.648541748046876,"end":14.869541748046874},{"word":"you ","start":14.869541748046874,"end":14.997541748046874},{"word":"please ","start":14.997541748046874,"end":15.252541748046875},{"word":"transfer ","start":15.252541748046875,"end":15.659541748046875},{"word":"me ","start":15.659541748046875,"end":15.763541748046874},{"word":"to ","start":15.763541748046874,"end":15.879541748046876},{"word":"Aaron?","start":15.879541748046876,"end":16.413541748046875}],"metadata":{"response_id":7}},{"role":"agent","content":"Hi Karen, just checking in—would you be able to transfer me to Aaron, please?","words":[{"word":"Hi ","start":27.816,"end":27.978},{"word":"Karen, ","start":27.978,"end":28.373},{"word":"just ","start":28.373,"end":28.582},{"word":"checking ","start":28.582,"end":28.953},{"word":"in—would ","start":28.953,"end":29.279},{"word":"you ","start":29.279,"end":29.383},{"word":"be ","start":29.383,"end":29.464},{"word":"able ","start":29.464,"end":29.662},{"word":"to ","start":29.662,"end":29.755},{"word":"transfer ","start":29.755,"end":30.184},{"word":"me ","start":30.184,"end":30.312},{"word":"to ","start":30.312,"end":30.451},{"word":"Aaron, ","start":30.451,"end":30.73},{"word":"please?","start":30.73,"end":31.403}],"metadata":{"response_id":8}},{"role":"user","content":"Aaron Hickmont? 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:26:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6e6ad26105a2219946203810970","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":24,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aaron","last_name":"Kaddie","full_name":"Aaron Kaddie","contact_id":"4649","email":"aaron@protekta.com","orgname":"","bloc_notes_ac":"Oct 29 2025 Aaron is not in HR. 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You've reached the voice mail of Aaron Caddy. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Aaron?","words":[{"word":"Hello, ","start":1.735,"end":2.141},{"word":"may ","start":2.141,"end":2.304},{"word":"I ","start":2.304,"end":2.374},{"word":"please ","start":2.374,"end":2.606},{"word":"speak ","start":2.606,"end":2.826},{"word":"with ","start":2.826,"end":3.001},{"word":"Aaron?","start":3.001,"end":3.616}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached the voice mail of Aaron Caddy. ","words":[{"word":"Hi. ","start":3.6189999999999998,"end":4.0189998000000005},{"word":"You've ","start":4.0189998000000005,"end":4.179},{"word":"reached ","start":4.179,"end":4.3389999999999995},{"word":"the ","start":4.3389999999999995,"end":4.499},{"word":"voice ","start":4.499,"end":4.659},{"word":"mail ","start":4.659,"end":4.819},{"word":"of ","start":4.819,"end":4.9790003},{"word":"Aaron ","start":4.9790003,"end":5.139},{"word":"Caddy. ","start":5.139,"end":5.4590003}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Aaron?","words":[{"word":"Hello, ","start":1.735,"end":2.141},{"word":"may ","start":2.141,"end":2.304},{"word":"I ","start":2.304,"end":2.374},{"word":"please ","start":2.374,"end":2.606},{"word":"speak ","start":2.606,"end":2.826},{"word":"with ","start":2.826,"end":3.001},{"word":"Aaron?","start":3.001,"end":3.616}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached the voice mail of Aaron Caddy. ","words":[{"word":"Hi. ","start":3.6189999999999998,"end":4.0189998000000005},{"word":"You've ","start":4.0189998000000005,"end":4.179},{"word":"reached ","start":4.179,"end":4.3389999999999995},{"word":"the ","start":4.3389999999999995,"end":4.499},{"word":"voice ","start":4.499,"end":4.659},{"word":"mail ","start":4.659,"end":4.819},{"word":"of ","start":4.819,"end":4.9790003},{"word":"Aaron ","start":4.9790003,"end":5.139},{"word":"Caddy. ","start":5.139,"end":5.4590003}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/24308cac77fe8132e108de1ad7bcf22ca906984d20437b01774b328db9156a12/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/24308cac77fe8132e108de1ad7bcf22ca906984d20437b01774b328db9156a12/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/24308cac77fe8132e108de1ad7bcf22ca906984d20437b01774b328db9156a12/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1377,"p90":1377,"p95":1377,"p99":1377,"min":1377,"max":1377,"num":1,"values":[1377]},"tts":{"p50":241,"p90":241,"p95":241,"p99":241,"min":241,"max":241,"num":1,"values":[241]},"knowledge_base":{"p50":39,"p90":43,"p95":43.5,"p99":43.9,"min":34,"max":44,"num":2,"values":[34,44]},"asr":{"p50":20.000300000000152,"p90":25.000049999999646,"p95":27.49987499999952,"p99":29.49973499999942,"min":9.999899999999798,"max":29.999699999999393,"num":6,"values":[9.999899999999798,20.000199999999495,29.999699999999393,20.000299999999697,20.000300000000607,20.0003999999999]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.30000000000000004},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.4791667,"combined_cost":2.875},"call_analysis":{"call_summary":"The agent called Aaron but reached his voicemail and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The official opening was attempted but no conversation occurred, no questions were asked, and the call ended at voicemail without completion or closing.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation since the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call ended at voicemail.","Debug Analytical Variables":"The call ended at voicemail without reaching a human, so the official opening was not delivered, no survey questions were asked, and no closing was spoken. Therefore, the call flow completion rate is very low at 10%. Official opening gate accuracy is 0% because the opening was not delivered after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no questions being asked. Mandatory phrase detection is also 0% as no required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4375],"average":4375,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14372343755","direction":"outbound"},"event_timestamp":1775147199666} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 4649 CALL ID: call_6e6ad26105a2219946203810970 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-10-24T13:11:55-05:00","email":"aaron@protekta.com","phone":"2268410254","firstName":"Aaron","lastName":"Kaddie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"321cb1d822cf214b92e7483f1dd8a51e","socialdata_lastcheck":null,"email_local":"","email_domain":"protekta.com","sentcnt":"10","rating_tstamp":"2025-11-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:26:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-24 13:11:55","updated_utc_timestamp":"2026-04-02 11:26:41","created_timestamp":"2025-10-24 13:11:55","updated_timestamp":"2026-04-02 11:26:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 11:52:20","last_open_date":"2025-11-24 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-10-24T13:11:55-05:00","email":"aaron@protekta.com","phone":"2268410254","firstName":"Aaron","lastName":"Kaddie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"321cb1d822cf214b92e7483f1dd8a51e","socialdata_lastcheck":null,"email_local":"","email_domain":"protekta.com","sentcnt":"10","rating_tstamp":"2025-11-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:26:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-24 13:11:55","updated_utc_timestamp":"2026-04-02 11:26:42","created_timestamp":"2025-10-24 13:11:55","updated_timestamp":"2026-04-02 11:26:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-24 11:52:20","last_open_date":"2025-11-24 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:31:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_187377c3ad2dfd831e76a3a10ec","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":25,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Baker-Nash","full_name":"Andrea Baker-Nash","contact_id":"5821","email":"abnash@firstaffiliated.ca","orgname":"","bloc_notes_ac":"Dec 1 2025 vm","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_187377c3ad2dfd831e76a3a10ec","X-RetellAI-SipTraceId":"call_187377c3ad2dfd831e76a3a10ec","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775147492955,"end_timestamp":1775147494849,"duration_ms":1894,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or matched.","Mandatory Phrase Detection":"0% . No mandatory phrases were spoken due to no human contact.","Debug Analytical Variables":"The call was unsuccessful as it went directly to voicemail with no human interaction, resulting in no official opening, no survey questions, no logical branching, and no mandatory phrases spoken. Therefore, all quality metrics are scored at 0%.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4345],"average":4345,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17058880413","direction":"outbound"},"event_timestamp":1775147504757} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5821 CALL ID: call_187377c3ad2dfd831e76a3a10ec EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:31:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7950f0f0b9ee7de5ddb6f15994b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":25,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Blazina","full_name":"Andrea Blazina","contact_id":"3336","email":"ablazina@shamirlens.ca","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7950f0f0b9ee7de5ddb6f15994b","X-RetellAI-SipTraceId":"call_7950f0f0b9ee7de5ddb6f15994b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775147481371,"end_timestamp":1775147499572,"duration_ms":18201,"transcript":"Agent: Hello, may I please 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:31:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c13705dbf1d8c31eb65f835dc13","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":25,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Abena","last_name":"Obour-Agyeman","full_name":"Abena Obour-Agyeman","contact_id":"4323","email":"abena@rsbreakers.com","orgname":"","bloc_notes_ac":"Oct 29 2025 vm","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c13705dbf1d8c31eb65f835dc13","X-RetellAI-SipTraceId":"call_c13705dbf1d8c31eb65f835dc13","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775147494356,"end_timestamp":1775147502221,"duration_ms":7865,"transcript":"Agent: 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The call was not answered by a human, resulting in no successful interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4356],"average":4356,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14376557521","direction":"outbound"},"event_timestamp":1775147507587} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 4323 CALL ID: call_c13705dbf1d8c31eb65f835dc13 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:39-05:00","email":"abena@rsbreakers.com","phone":"4376557521","firstName":"Abena","lastName":"Obour-Agyeman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f9b95fa0c0bd15d2da4f900c1931bb6b","socialdata_lastcheck":null,"email_local":"","email_domain":"rsbreakers.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:31:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:39","updated_utc_timestamp":"2026-04-02 11:31:47","created_timestamp":"2025-10-22 15:56:39","updated_timestamp":"2026-04-02 11:31:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 09:27:55","last_open_date":"2025-11-04 09:27:55","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4323\/automationEntryCounts"},"id":"4323","organization":null}],"fieldValue":{"contact":"4323","field":"76","value":"The agent attempted to reach the contact Abena, but the call was forwarded to an uninitialized voicemail service. No conversation took place.","cdate":"2026-04-02T11:31:47-05:00","udate":"2026-04-02T11:31:47-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/379540\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/379540\/field"},"owner":"4323","id":"379540"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:39-05:00","email":"abena@rsbreakers.com","phone":"4376557521","firstName":"Abena","lastName":"Obour-Agyeman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f9b95fa0c0bd15d2da4f900c1931bb6b","socialdata_lastcheck":null,"email_local":"","email_domain":"rsbreakers.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:31:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:39","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:39-05:00","email":"abena@rsbreakers.com","phone":"4376557521","firstName":"Abena","lastName":"Obour-Agyeman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f9b95fa0c0bd15d2da4f900c1931bb6b","socialdata_lastcheck":null,"email_local":"","email_domain":"rsbreakers.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:31:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:39","updated_utc_timestamp":"2026-04-02 11:31:48","created_timestamp":"2025-10-22 15:56:39","updated_timestamp":"2026-04-02 11:31:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 09:27:55","last_open_date":"2025-11-04 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:39-05:00","email":"abena@rsbreakers.com","phone":"4376557521","firstName":"Abena","lastName":"Obour-Agyeman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f9b95fa0c0bd15d2da4f900c1931bb6b","socialdata_lastcheck":null,"email_local":"","email_domain":"rsbreakers.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:31:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:39","updated_utc_timestamp":"2026-04-02 11:31:49","created_timestamp":"2025-10-22 15:56:39","updated_timestamp":"2026-04-02 11:31:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 09:27:55","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:31:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f208bd29c1b891f19a6b91d7343","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":25,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Adam","last_name":"Antunes","full_name":"Adam Antunes","contact_id":"3349","email":"adam.antunes@arbutusmedical.ca","orgname":"","bloc_notes_ac":"Oct 24 2025 vm","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f208bd29c1b891f19a6b91d7343","X-RetellAI-SipTraceId":"call_f208bd29c1b891f19a6b91d7343","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775147501839,"end_timestamp":1775147506223,"duration_ms":4384,"transcript":"Agent: Hello, may I please speak with Adam?\nUser: Hi. You've reached Adam Antino. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Adam?","words":[{"word":"Hello, ","start":1.073,"end":1.491},{"word":"may ","start":1.491,"end":1.653},{"word":"I ","start":1.653,"end":1.735},{"word":"please ","start":1.735,"end":1.967},{"word":"speak ","start":1.967,"end":2.199},{"word":"with ","start":2.199,"end":2.35},{"word":"Adam?","start":2.35,"end":2.826}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Adam Antino. ","words":[{"word":"Hi. ","start":3,"end":3.4},{"word":"You've ","start":3.4,"end":3.56},{"word":"reached ","start":3.56,"end":3.7199998},{"word":"Adam ","start":3.7199998,"end":3.9599998},{"word":"Antino. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:11-05:00","email":"adam.antunes@arbutusmedical.ca","phone":"9054095691","firstName":"Adam","lastName":"Antunes","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"5a0f9ce37f0e8a7a29f71084675d7a2f","socialdata_lastcheck":null,"email_local":"","email_domain":"arbutusmedical.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:31:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:11","updated_utc_timestamp":"2026-04-02 11:31:53","created_timestamp":"2025-10-21 11:40:11","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:11-05:00","email":"adam.antunes@arbutusmedical.ca","phone":"9054095691","firstName":"Adam","lastName":"Antunes","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"5a0f9ce37f0e8a7a29f71084675d7a2f","socialdata_lastcheck":null,"email_local":"","email_domain":"arbutusmedical.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:31:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:11","updated_utc_timestamp":"2026-04-02 11:31:53","created_timestamp":"2025-10-21 11:40:11","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:32:03 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_af60b45b1ea3c665478cbcf2651","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":25,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Anushan","last_name":"Bala","full_name":"Anushan Bala","contact_id":"3873","email":"abala@ntec-nss.com","orgname":"","bloc_notes_ac":"27 October 2025 VM","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_af60b45b1ea3c665478cbcf2651","X-RetellAI-SipTraceId":"call_af60b45b1ea3c665478cbcf2651","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775147471181,"end_timestamp":1775147517937,"duration_ms":46756,"transcript":"User: Hi. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":17.154999,"end":17.875},{"word":"Please ","start":17.955000000000002,"end":18.355},{"word":"stay ","start":18.355,"end":18.595},{"word":"on ","start":18.595,"end":18.755},{"word":"the ","start":18.755,"end":18.835},{"word":"line. ","start":18.835,"end":18.995}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":20.215,"end":20.517},{"word":"you.","start":20.517,"end":20.934},{"word":" I’ll ","start":20.980458251953124,"end":21.178458251953124},{"word":"hold.","start":21.178458251953124,"end":21.723458251953126}],"metadata":{"response_id":2}},{"role":"agent","content":"Just checking in—am I still connected?","words":[{"word":"Just ","start":32.901,"end":33.11},{"word":"checking ","start":33.11,"end":33.447},{"word":"in—am ","start":33.447,"end":33.725},{"word":"I ","start":33.725,"end":33.807},{"word":"still ","start":33.807,"end":34.004},{"word":"connected?","start":34.004,"end":34.735}],"metadata":{"response_id":3}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, ","words":[{"word":"I'm ","start":41.545002,"end":41.94499999999999},{"word":"sorry. 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May I speak with Anushan, please?","words":[{"word":"Of ","start":7.086,"end":7.225},{"word":"course.","start":7.225,"end":7.922},{"word":" My ","start":7.944791748046875,"end":8.107791748046875},{"word":"name ","start":8.107791748046875,"end":8.269791748046876},{"word":"is ","start":8.269791748046876,"end":8.374791748046874},{"word":"Ellen, ","start":8.374791748046874,"end":8.664791748046875},{"word":"and ","start":8.664791748046875,"end":8.827791748046875},{"word":"I’m ","start":8.827791748046875,"end":8.989791748046875},{"word":"calling ","start":8.989791748046875,"end":9.279791748046875},{"word":"on ","start":9.279791748046875,"end":9.395791748046875},{"word":"behalf ","start":9.395791748046875,"end":9.744791748046875},{"word":"of ","start":9.744791748046875,"end":9.895791748046875},{"word":"AtmanCo.","start":9.895791748046875,"end":10.707791748046875},{"word":" May ","start":10.754166748046876,"end":10.940166748046876},{"word":"I ","start":10.940166748046876,"end":11.021166748046875},{"word":"speak ","start":11.021166748046875,"end":11.288166748046875},{"word":"with ","start":11.288166748046875,"end":11.463166748046875},{"word":"Anushan, ","start":11.463166748046875,"end":11.915166748046875},{"word":"please?","start":11.915166748046875,"end":12.566166748046875}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. Please stay on the line. ","words":[{"word":"Thanks. ","start":17.154999,"end":17.875},{"word":"Please ","start":17.955000000000002,"end":18.355},{"word":"stay ","start":18.355,"end":18.595},{"word":"on ","start":18.595,"end":18.755},{"word":"the ","start":18.755,"end":18.835},{"word":"line. ","start":18.835,"end":18.995}]},{"role":"agent","content":"Thank you. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:32:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_19103fa6eec0f8d955a9266ad27","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":25,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amy","last_name":"Cronk","full_name":"Amy Cronk","contact_id":"3231","email":"acronk@ghentlandscape.com","orgname":"","bloc_notes_ac":"24 October 2025 VM","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_19103fa6eec0f8d955a9266ad27","X-RetellAI-SipTraceId":"call_19103fa6eec0f8d955a9266ad27","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775147545529,"end_timestamp":1775147548082,"duration_ms":2553,"transcript":"Agent: Hello, \nUser: Hi. 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No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately upon voicemail detection with no conversation or survey questions asked.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was answered by voicemail, and no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No branching or skip logic was applied due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:32:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4acd04281d73957907c0aed0c59","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":25,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Anthony","last_name":"Carlos","full_name":"Anthony Carlos","contact_id":"2931","email":"acarlos@calstrs.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4acd04281d73957907c0aed0c59","X-RetellAI-SipTraceId":"call_4acd04281d73957907c0aed0c59","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775147548934,"end_timestamp":1775147560740,"duration_ms":11806,"transcript":"Agent: Hello, may I \nUser: Hello? \nAgent: please speak with Anthony?\nAgent: Hello, am \nUser: You \nAgent: I speaking \nUser: have a what? \nUser: No. You have the wrong number. I'm sorry. \nUser: sorry. \nAgent: Thank you for your time. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.048,"end":1.454},{"word":"may ","start":1.454,"end":1.64},{"word":"I ","start":1.64,"end":1.721}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:53-05:00","email":"acarlos@calstrs.com","phone":"9252073094","firstName":"Anthony","lastName":"Carlos","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"e7ba2b37461f7095d0bb8d433b8fd89c","socialdata_lastcheck":null,"email_local":"","email_domain":"calstrs.com","sentcnt":"11","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:32:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:53","updated_utc_timestamp":"2026-04-02 11:32:48","created_timestamp":"2025-08-21 15:51:53","updated_timestamp":"2026-04-02 11:32:48","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2025-11-04 09:27:23","last_open_date":"2025-11-04 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:53-05:00","email":"acarlos@calstrs.com","phone":"9252073094","firstName":"Anthony","lastName":"Carlos","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"e7ba2b37461f7095d0bb8d433b8fd89c","socialdata_lastcheck":null,"email_local":"","email_domain":"calstrs.com","sentcnt":"11","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:32:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:53","updated_utc_timestamp":"2026-04-02 11:32:48","created_timestamp":"2025-08-21 15:51:53","updated_timestamp":"2026-04-02 11:32:48","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2025-11-04 09:27:23","last_open_date":"2025-11-04 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:53-05:00","email":"acarlos@calstrs.com","phone":"9252073094","firstName":"Anthony","lastName":"Carlos","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"e7ba2b37461f7095d0bb8d433b8fd89c","socialdata_lastcheck":null,"email_local":"","email_domain":"calstrs.com","sentcnt":"11","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:32:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:53","updated_utc_timestamp":"2026-04-02 11:32:48","created_timestamp":"2025-08-21 15:51:53","updated_timestamp":"2026-04-02 11:32:48","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2025-11-04 09:27:23","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 12:33:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_927413cb3775bac0fe3e8992b6e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":25,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Abdullah","last_name":"Noor","full_name":"Abdullah Noor","contact_id":"4321","email":"abdullah.noor@canadianmusicians.coop","orgname":"","bloc_notes_ac":"29 October 2025 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Do you happen to have their new contact information?","words":[{"word":"I ","start":68.423,"end":68.586},{"word":"understand.","start":68.586,"end":69.317},{"word":" Do ","start":69.363125,"end":69.514125},{"word":"you ","start":69.514125,"end":69.642125},{"word":"happen ","start":69.642125,"end":69.886125},{"word":"to ","start":69.886125,"end":69.956125},{"word":"have ","start":69.956125,"end":70.095125},{"word":"their ","start":70.095125,"end":70.246125},{"word":"new ","start":70.246125,"end":70.397125},{"word":"contact ","start":70.397125,"end":70.803125},{"word":"information?","start":70.803125,"end":71.593125}],"metadata":{"response_id":7}},{"role":"user","content":"Whose contact information? ","words":[{"word":"Whose ","start":74.063004,"end":74.383004},{"word":"contact ","start":74.383004,"end":74.783},{"word":"information? 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Goodbye.","words":[{"word":"Thank ","start":133.271,"end":133.527},{"word":"you ","start":133.527,"end":133.643},{"word":"very ","start":133.643,"end":133.829},{"word":"much ","start":133.829,"end":134.049},{"word":"for ","start":134.049,"end":134.165},{"word":"your ","start":134.165,"end":134.305},{"word":"help.","start":134.305,"end":134.769},{"word":" If ","start":134.81495825195313,"end":135.07095825195313},{"word":"you ","start":135.07095825195313,"end":135.27995825195313},{"word":"do ","start":135.27995825195313,"end":135.51195825195313},{"word":"find ","start":135.51195825195313,"end":135.94195825195314},{"word":"Abdullah ","start":135.94195825195314,"end":136.33595825195312},{"word":"Noor’s ","start":136.33595825195312,"end":136.68495825195313},{"word":"new ","start":136.68495825195313,"end":136.86995825195314},{"word":"contact ","start":136.86995825195314,"end":137.42795825195313},{"word":"information, ","start":137.42795825195313,"end":138.07795825195313},{"word":"I’d ","start":138.07795825195313,"end":138.2399582519531},{"word":"appreciate ","start":138.2399582519531,"end":138.76295825195314},{"word":"it.","start":138.76295825195314,"end":139.04095825195313},{"word":" Goodbye.","start":139.08741674804688,"end":139.64541674804687}],"metadata":{"response_id":16}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling the Canadian Musicians Cooperative. 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To reach No More Starving Artists Food Rescue, press eight. To reach our head office, press two. To reach the co op studios or book an artist, press three. 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","start":26.393,"end":26.633}]},{"role":"tool_call_invocation","tool_call_id":"79cebb7bc5815dd0","name":"press_digit","arguments":"{\"digit_to_press\":\"2\"}","time_sec":29.344,"type":"press_digit"},{"role":"tool_call_result","tool_call_id":"79cebb7bc5815dd0","successful":true,"content":"{\"status\":\"digit pressed\"}","time_sec":29.345},{"role":"user","content":"The Canadian Musicians Co op is a group of creatives that help our artistic community Canadian Musicians Cooperative. How may I help you? ","words":[{"word":"The ","start":35.613004,"end":35.933003},{"word":"Canadian ","start":35.933003,"end":36.413002999999996},{"word":"Musicians ","start":36.413002999999996,"end":36.893002},{"word":"Co ","start":36.893002,"end":37.293},{"word":"op ","start":37.293,"end":37.452999999999996},{"word":"is ","start":37.452999999999996,"end":37.693},{"word":"a ","start":37.693,"end":37.853},{"word":"group ","start":37.853,"end":38.093002999999996},{"word":"of ","start":38.093002999999996,"end":38.333},{"word":"creatives ","start":38.333,"end":38.733002},{"word":"that ","start":38.733002,"end":38.973},{"word":"help ","start":38.973,"end":39.213001999999996},{"word":"our ","start":39.213001999999996,"end":39.452999999999996},{"word":"artistic ","start":39.723,"end":40.043},{"word":"community ","start":40.043,"end":40.443},{"word":"Canadian ","start":41.723,"end":42.443},{"word":"Musicians ","start":42.443,"end":42.842999999999996},{"word":"Cooperative. 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","start":50.753,"end":51.152997},{"word":"Can ","start":51.152997,"end":51.312996999999996},{"word":"you ","start":51.312996999999996,"end":51.472996},{"word":"say ","start":51.472996,"end":51.872998},{"word":"the ","start":51.872998,"end":52.032998},{"word":"name, ","start":52.032998,"end":52.272999999999996},{"word":"please? ","start":52.272999999999996,"end":52.352998},{"word":"Again? ","start":52.533,"end":52.853}]},{"role":"agent","content":"Of course. I’m looking to speak with Abdullah Noor, please.","words":[{"word":"Of ","start":53.8,"end":53.962},{"word":"course.","start":53.962,"end":54.531},{"word":" I’m ","start":54.577375,"end":54.752375},{"word":"looking ","start":54.752375,"end":55.007375},{"word":"to ","start":55.007375,"end":55.111375},{"word":"speak ","start":55.111375,"end":55.355375},{"word":"with ","start":55.355375,"end":55.541375},{"word":"Abdullah ","start":55.541375,"end":55.936375},{"word":"Noor, ","start":55.936375,"end":56.238375},{"word":"please.","start":56.238375,"end":56.899375}],"metadata":{"response_id":5}},{"role":"user","content":"Oh, Abdul Lenore. He doesn't work here anymore. Is there someone else specifically you want to talk to? ","words":[{"word":"Oh, ","start":59.963001999999996,"end":60.363},{"word":"Abdul ","start":60.363,"end":60.683},{"word":"Lenore. 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Do you happen to have their new contact information?","words":[{"word":"I ","start":68.423,"end":68.586},{"word":"understand.","start":68.586,"end":69.317},{"word":" Do ","start":69.363125,"end":69.514125},{"word":"you ","start":69.514125,"end":69.642125},{"word":"happen ","start":69.642125,"end":69.886125},{"word":"to ","start":69.886125,"end":69.956125},{"word":"have ","start":69.956125,"end":70.095125},{"word":"their ","start":70.095125,"end":70.246125},{"word":"new ","start":70.246125,"end":70.397125},{"word":"contact ","start":70.397125,"end":70.803125},{"word":"information?","start":70.803125,"end":71.593125}],"metadata":{"response_id":7}},{"role":"user","content":"Whose contact information? ","words":[{"word":"Whose ","start":74.063004,"end":74.383004},{"word":"contact ","start":74.383004,"end":74.783},{"word":"information? ","start":74.783,"end":75.343}]},{"role":"agent","content":"Abdullah Noor’s contact information, if you have it.","words":[{"word":"Abdullah ","start":77.007,"end":77.483},{"word":"Noor’s ","start":77.483,"end":77.866},{"word":"contact ","start":77.866,"end":78.319},{"word":"information, ","start":78.319,"end":78.853},{"word":"if ","start":78.853,"end":78.957},{"word":"you ","start":78.957,"end":79.097},{"word":"have ","start":79.097,"end":79.317},{"word":"it.","start":79.317,"end":79.642}],"metadata":{"response_id":9}},{"role":"user","content":"Okay. Just a moment. ","words":[{"word":"Okay. ","start":82.96300000000001,"end":83.44299400000001},{"word":"Just ","start":83.44299400000001,"end":83.683},{"word":"a ","start":83.683,"end":83.842995},{"word":"moment. ","start":83.842995,"end":84.003}]},{"role":"agent","content":"Thank you, I appreciate your help.","words":[{"word":"Thank ","start":87.724,"end":88.003},{"word":"you, ","start":88.003,"end":88.154},{"word":"I ","start":88.154,"end":88.223},{"word":"appreciate ","start":88.223,"end":88.63},{"word":"your ","start":88.63,"end":88.758},{"word":"help.","start":88.758,"end":89.268}],"metadata":{"response_id":10}},{"role":"user","content":"Okay. Can may I know your name, please? ","words":[{"word":"Okay. ","start":93.533,"end":94.013},{"word":"Can ","start":94.013,"end":94.173},{"word":"may ","start":94.33300000000001,"end":94.57300000000001},{"word":"I ","start":94.57300000000001,"end":94.653},{"word":"know ","start":94.653,"end":94.813},{"word":"your ","start":94.813,"end":94.97300000000001},{"word":"name, ","start":94.97300000000001,"end":95.293},{"word":"please? ","start":95.293,"end":95.373}]},{"role":"user","content":"please? ","words":[{"word":"please? 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You can verify the company and the webinar online.","words":[{"word":"It’s ","start":105.985,"end":106.252},{"word":"AtmanCo—A ","start":106.252,"end":106.96},{"word":"T ","start":106.96,"end":107.122},{"word":"M ","start":107.122,"end":107.285},{"word":"A ","start":107.285,"end":107.448},{"word":"N ","start":107.448,"end":107.633},{"word":"C ","start":107.633,"end":107.819},{"word":"O.","start":107.819,"end":108.179},{"word":" You ","start":108.225,"end":108.376},{"word":"can ","start":108.376,"end":108.585},{"word":"verify ","start":108.585,"end":109.061},{"word":"the ","start":109.061,"end":109.166},{"word":"company ","start":109.166,"end":109.584},{"word":"and ","start":109.584,"end":109.804},{"word":"the ","start":109.804,"end":109.909},{"word":"webinar ","start":109.909,"end":110.292},{"word":"online.","start":110.292,"end":110.919}],"metadata":{"response_id":14}},{"role":"user","content":"Okay. Can you spell the company's name, please? ","words":[{"word":"Okay. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:38-05:00","email":"abdullah.noor@canadianmusicians.coop","phone":"8888366624","firstName":"Abdullah","lastName":"Noor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"02269cd9762c278670a591db2badc45b","socialdata_lastcheck":null,"email_local":"","email_domain":"canadianmusicians.coop","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:33:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:38","updated_utc_timestamp":"2026-04-02 11:33:38","created_timestamp":"2025-10-22 15:56:38","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:38-05:00","email":"abdullah.noor@canadianmusicians.coop","phone":"8888366624","firstName":"Abdullah","lastName":"Noor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"02269cd9762c278670a591db2badc45b","socialdata_lastcheck":null,"email_local":"","email_domain":"canadianmusicians.coop","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:33:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:38","updated_utc_timestamp":"2026-04-02 11:33:38","created_timestamp":"2025-10-22 15:56:38","updated_timestamp":"2026-04-02 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","words":[{"word":"Your ","start":111.893,"end":112.293},{"word":"call ","start":112.293,"end":112.453},{"word":"is ","start":112.453,"end":112.69299600000001},{"word":"now ","start":112.69299600000001,"end":112.933},{"word":"being ","start":112.933,"end":113.253},{"word":"forwarded. ","start":113.253,"end":114.133},{"word":"Please ","start":114.21300000000001,"end":114.533},{"word":"hold. ","start":114.533,"end":114.773}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":118.317,"end":118.654},{"word":"you.","start":118.654,"end":119.072},{"word":" I’ll ","start":119.11791674804688,"end":119.31591674804687},{"word":"hold.","start":119.31591674804687,"end":119.72191674804688}],"metadata":{"response_id":11}},{"role":"agent","content":"Hello, am I speaking with Amy?","words":[{"word":"Hello, ","start":131.062,"end":131.329},{"word":"am ","start":131.329,"end":131.457},{"word":"I ","start":131.457,"end":131.526},{"word":"speaking ","start":131.526,"end":131.84},{"word":"with ","start":131.84,"end":132.014},{"word":"Amy?","start":132.014,"end":132.536}],"metadata":{"response_id":12}},{"role":"user","content":"Hi. You've reached Amy Buchanan. ","words":[{"word":"Hi. ","start":136.92299999999997,"end":137.243},{"word":"You've ","start":137.243,"end":137.48299999999998},{"word":"reached ","start":137.48299999999998,"end":137.643},{"word":"Amy ","start":137.643,"end":137.88299999999998},{"word":"Buchanan. 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","words":[{"word":"To ","start":49.873000000000005,"end":50.112998000000005},{"word":"search ","start":50.112998000000005,"end":50.432998},{"word":"the ","start":50.432998,"end":50.592998},{"word":"company ","start":50.592998,"end":50.993},{"word":"directory, ","start":50.993,"end":51.793},{"word":"press ","start":51.872996,"end":52.193},{"word":"star. ","start":52.193,"end":52.513},{"word":"Thank ","start":53.093,"end":53.413000000000004},{"word":"you, ","start":53.413000000000004,"end":53.813003},{"word":"and ","start":53.813003,"end":53.973002},{"word":"have ","start":53.973002,"end":54.213},{"word":"a ","start":54.213,"end":54.373000000000005},{"word":"great ","start":54.373000000000005,"end":54.613},{"word":"day. ","start":54.613,"end":54.773}]},{"role":"user","content":"Hello. ","words":[{"word":"Hello. 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Please dial the first three digits of the last name of the person you wish to reach. ","words":[{"word":"the ","start":62.543002,"end":62.703002},{"word":"company ","start":62.703002,"end":63.103},{"word":"directory. 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","words":[{"word":"Your ","start":111.893,"end":112.293},{"word":"call ","start":112.293,"end":112.453},{"word":"is ","start":112.453,"end":112.69299600000001},{"word":"now ","start":112.69299600000001,"end":112.933},{"word":"being ","start":112.933,"end":113.253},{"word":"forwarded. ","start":113.253,"end":114.133},{"word":"Please ","start":114.21300000000001,"end":114.533},{"word":"hold. ","start":114.533,"end":114.773}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":118.317,"end":118.654},{"word":"you.","start":118.654,"end":119.072},{"word":" I’ll ","start":119.11791674804688,"end":119.31591674804687},{"word":"hold.","start":119.31591674804687,"end":119.72191674804688}],"metadata":{"response_id":11}},{"role":"agent","content":"Hello, am I speaking with Amy?","words":[{"word":"Hello, ","start":131.062,"end":131.329},{"word":"am ","start":131.329,"end":131.457},{"word":"I ","start":131.457,"end":131.526},{"word":"speaking ","start":131.526,"end":131.84},{"word":"with ","start":131.84,"end":132.014},{"word":"Amy?","start":132.014,"end":132.536}],"metadata":{"response_id":12}},{"role":"user","content":"Hi. You've reached Amy Buchanan. ","words":[{"word":"Hi. ","start":136.92299999999997,"end":137.243},{"word":"You've ","start":137.243,"end":137.48299999999998},{"word":"reached ","start":137.48299999999998,"end":137.643},{"word":"Amy ","start":137.643,"end":137.88299999999998},{"word":"Buchanan. 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call was made to reach Amy Buchanan at the Township of Georgian Bay. 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I don't have an Aaron who works at our location. ","words":[{"word":"Aaron. ","start":82.10801,"end":82.588},{"word":"I ","start":82.588,"end":82.74801},{"word":"don't ","start":82.74801,"end":82.908},{"word":"have ","start":82.908,"end":83.06801},{"word":"an ","start":83.06801,"end":83.228},{"word":"Aaron ","start":83.228,"end":83.468},{"word":"who ","start":83.468,"end":83.62800399999999},{"word":"works ","start":83.62800399999999,"end":83.868},{"word":"at ","start":83.868,"end":84.028005},{"word":"our ","start":84.028005,"end":84.188},{"word":"location. ","start":84.188,"end":84.42801}]},{"role":"agent","content":"Thank you for letting me know. Do you happen to have any contact information for Aaron Brown?","words":[{"word":"Thank ","start":85.847,"end":86.103},{"word":"you ","start":86.103,"end":86.219},{"word":"for ","start":86.219,"end":86.335},{"word":"letting ","start":86.335,"end":86.602},{"word":"me ","start":86.602,"end":86.706},{"word":"know.","start":86.706,"end":87.206},{"word":" Do ","start":87.228625,"end":87.368625},{"word":"you ","start":87.368625,"end":87.484625},{"word":"happen ","start":87.484625,"end":87.751625},{"word":"to ","start":87.751625,"end":87.855625},{"word":"have ","start":87.855625,"end":88.122625},{"word":"any ","start":88.122625,"end":88.331625},{"word":"contact ","start":88.331625,"end":88.749625},{"word":"information ","start":88.749625,"end":89.283625},{"word":"for ","start":89.283625,"end":89.411625},{"word":"Aaron ","start":89.411625,"end":89.643625},{"word":"Brown?","start":89.643625,"end":90.177625}],"metadata":{"response_id":9}},{"role":"user","content":"I no. I do not, actually. 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I don't have an Aaron who works at our location. ","words":[{"word":"Aaron. ","start":82.10801,"end":82.588},{"word":"I ","start":82.588,"end":82.74801},{"word":"don't ","start":82.74801,"end":82.908},{"word":"have ","start":82.908,"end":83.06801},{"word":"an ","start":83.06801,"end":83.228},{"word":"Aaron ","start":83.228,"end":83.468},{"word":"who ","start":83.468,"end":83.62800399999999},{"word":"works ","start":83.62800399999999,"end":83.868},{"word":"at ","start":83.868,"end":84.028005},{"word":"our ","start":84.028005,"end":84.188},{"word":"location. ","start":84.188,"end":84.42801}]},{"role":"agent","content":"Thank you for letting me know. Do you happen to have any contact information for Aaron Brown?","words":[{"word":"Thank ","start":85.847,"end":86.103},{"word":"you ","start":86.103,"end":86.219},{"word":"for ","start":86.219,"end":86.335},{"word":"letting ","start":86.335,"end":86.602},{"word":"me ","start":86.602,"end":86.706},{"word":"know.","start":86.706,"end":87.206},{"word":" Do ","start":87.228625,"end":87.368625},{"word":"you ","start":87.368625,"end":87.484625},{"word":"happen ","start":87.484625,"end":87.751625},{"word":"to ","start":87.751625,"end":87.855625},{"word":"have ","start":87.855625,"end":88.122625},{"word":"any ","start":88.122625,"end":88.331625},{"word":"contact ","start":88.331625,"end":88.749625},{"word":"information ","start":88.749625,"end":89.283625},{"word":"for ","start":89.283625,"end":89.411625},{"word":"Aaron ","start":89.411625,"end":89.643625},{"word":"Brown?","start":89.643625,"end":90.177625}],"metadata":{"response_id":9}},{"role":"user","content":"I no. I do not, actually. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:32-05:00","email":"abrown@participationlodge.ca","phone":"8073460633","firstName":"Aaron","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c90b0ae1fb979f32ae70c48557fba2b0","socialdata_lastcheck":null,"email_local":"","email_domain":"participationlodge.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:33:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:32","updated_utc_timestamp":"2026-04-02 11:33:57","created_timestamp":"2025-10-30 16:25:32","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:32-05:00","email":"abrown@participationlodge.ca","phone":"8073460633","firstName":"Aaron","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c90b0ae1fb979f32ae70c48557fba2b0","socialdata_lastcheck":null,"email_local":"","email_domain":"participationlodge.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:33:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:32","updated_utc_timestamp":"2026-04-02 11:33:57","created_timestamp":"2025-10-30 16:25:32","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:32-05:00","email":"abrown@participationlodge.ca","phone":"8073460633","firstName":"Aaron","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c90b0ae1fb979f32ae70c48557fba2b0","socialdata_lastcheck":null,"email_local":"","email_domain":"participationlodge.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:33:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:32","updated_utc_timestamp":"2026-04-02 11:33:58","created_timestamp":"2025-10-30 16:25:32","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:32-05:00","email":"abrown@participationlodge.ca","phone":"8073460633","firstName":"Aaron","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c90b0ae1fb979f32ae70c48557fba2b0","socialdata_lastcheck":null,"email_local":"","email_domain":"participationlodge.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T11:33:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:32","updated_utc_timestamp":"2026-04-02 11:33:58","created_timestamp":"2025-10-30 16:25:32","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 13:09:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d4739e9479fb3fec7d36922f056","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":26,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Adam","last_name":"Wells","full_name":"Adam Wells","contact_id":"3065","email":"adam@hiringbranch.com","orgname":"","bloc_notes_ac":"Sept 29 2025 vm Oct 2 2025 vm","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d4739e9479fb3fec7d36922f056","X-RetellAI-SipTraceId":"call_d4739e9479fb3fec7d36922f056","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775149755237,"end_timestamp":1775149759283,"duration_ms":4046,"transcript":"Agent: Hello, may I please speak with Adam?\nUser: Hi. You've reached Adam Wells. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Adam?","words":[{"word":"Hello, ","start":0.882,"end":1.161},{"word":"may ","start":1.161,"end":1.288},{"word":"I ","start":1.288,"end":1.369},{"word":"please ","start":1.369,"end":1.578},{"word":"speak ","start":1.578,"end":1.776},{"word":"with ","start":1.776,"end":1.927},{"word":"Adam?","start":1.927,"end":2.414}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Adam Wells. ","words":[{"word":"Hi. ","start":2.6659998999999996,"end":3.066},{"word":"You've ","start":3.066,"end":3.3059999999999996},{"word":"reached ","start":3.3059999999999996,"end":3.4659997999999996},{"word":"Adam ","start":3.4659997999999996,"end":3.7859999999999996},{"word":"Wells. ","start":3.7859999999999996,"end":3.9459997999999996}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Adam?","words":[{"word":"Hello, ","start":0.882,"end":1.161},{"word":"may ","start":1.161,"end":1.288},{"word":"I ","start":1.288,"end":1.369},{"word":"please ","start":1.369,"end":1.578},{"word":"speak ","start":1.578,"end":1.776},{"word":"with ","start":1.776,"end":1.927},{"word":"Adam?","start":1.927,"end":2.414}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Adam Wells. ","words":[{"word":"Hi. ","start":2.6659998999999996,"end":3.066},{"word":"You've ","start":3.066,"end":3.3059999999999996},{"word":"reached ","start":3.3059999999999996,"end":3.4659997999999996},{"word":"Adam ","start":3.4659997999999996,"end":3.7859999999999996},{"word":"Wells. ","start":3.7859999999999996,"end":3.9459997999999996}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/248987138c55e165264c4ed51378fc677463b1bbcb0b64e5a72e3c08e1a68bdb/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/248987138c55e165264c4ed51378fc677463b1bbcb0b64e5a72e3c08e1a68bdb/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/248987138c55e165264c4ed51378fc677463b1bbcb0b64e5a72e3c08e1a68bdb/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":556,"p90":556,"p95":556,"p99":556,"min":556,"max":556,"num":1,"values":[556]},"tts":{"p50":232,"p90":232,"p95":232,"p99":232,"min":232,"max":232,"num":1,"values":[232]},"knowledge_base":{"p50":44.5,"p90":47.3,"p95":47.65,"p99":47.93,"min":41,"max":48,"num":2,"values":[48,41]},"asr":{"p50":20,"p90":20,"p95":20,"p99":20,"min":20,"max":20,"num":3,"values":[20,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.5991667,"combined_cost":2.9958333},"call_analysis":{"call_summary":"The agent called Adam Wells but the call went to voicemail after a brief greeting exchange. No further conversation or tasks were completed.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached - no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was attempted but no conversation or survey questions were conducted, and the call ended at voicemail without completion or closing.","Official Opening Gate Accuracy":"0%. The official opening was not properly delivered after identity confirmation as the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as no survey was conducted.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to call ending at voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any survey questions or closing. Official opening gate accuracy is 0% since the opening was not delivered after confirming the contact's identity. Survey order integrity and skip logic accuracy are 100% by default as no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to no survey interaction. The call was not answered by a human, resulting in a disposition code of 06 for voicemail reached with no message left.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4621],"average":4621,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14167976192","direction":"outbound"},"event_timestamp":1775149765657} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3065 CALL ID: call_d4739e9479fb3fec7d36922f056 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-09-26T15:27:03-05:00","email":"adam@hiringbranch.com","phone":"4167976192","firstName":"Adam","lastName":"Wells","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f16847dc747057482b9bb8ef283f26b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hiringbranch.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:09:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-26 15:27:03","updated_utc_timestamp":"2026-04-02 12:09:26","created_timestamp":"2025-09-26 15:27:03","updated_timestamp":"2026-04-02 12:09:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3065\/automationEntryCounts"},"id":"3065","organization":null}],"fieldValue":{"contact":"3065","field":"76","value":"The agent called Adam Wells but the call went to voicemail after a brief greeting exchange. 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reached - no message left","cdate":"2026-04-02T12:09:26-05:00","udate":"2026-04-02T12:09:26-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/380757\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/380757\/field"},"owner":"3065","id":"380757"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-09-26T15:27:03-05:00","email":"adam@hiringbranch.com","phone":"4167976192","firstName":"Adam","lastName":"Wells","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f16847dc747057482b9bb8ef283f26b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hiringbranch.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:09:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-26 15:27:03","updated_utc_timestamp":"2026-04-02 12:09:26","created_timestamp":"2025-09-26 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-09-26T15:27:03-05:00","email":"adam@hiringbranch.com","phone":"4167976192","firstName":"Adam","lastName":"Wells","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f16847dc747057482b9bb8ef283f26b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hiringbranch.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:09:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-26 15:27:03","updated_utc_timestamp":"2026-04-02 12:09:27","created_timestamp":"2025-09-26 15:27:03","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-09-26T15:27:03-05:00","email":"adam@hiringbranch.com","phone":"4167976192","firstName":"Adam","lastName":"Wells","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f16847dc747057482b9bb8ef283f26b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hiringbranch.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:09:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-26 15:27:03","updated_utc_timestamp":"2026-04-02 12:09:27","created_timestamp":"2025-09-26 15:27:03","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-09-26T15:27:03-05:00","email":"adam@hiringbranch.com","phone":"4167976192","firstName":"Adam","lastName":"Wells","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f16847dc747057482b9bb8ef283f26b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hiringbranch.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:09:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-26 15:27:03","updated_utc_timestamp":"2026-04-02 12:09:27","created_timestamp":"2025-09-26 15:27:03","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 13:09:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ccd6ad23ffeb5ac45605f6411ab","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":26,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aditi","last_name":"Gupta","full_name":"Aditi Gupta","contact_id":"4328","email":"aditi.gupta@avesdo.com","orgname":"","bloc_notes_ac":"Oct 29 2025 vm","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ccd6ad23ffeb5ac45605f6411ab","X-RetellAI-SipTraceId":"call_ccd6ad23ffeb5ac45605f6411ab","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775149751150,"end_timestamp":1775149774500,"duration_ms":23350,"transcript":"Agent: Hello, may I 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The user responded minimally and the call was disconnected by the user.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"18","bloc_notes":"2026 Apr 02 call disconnected early by user, identity confirmation not completed","call_summary_title":"Brief call, user disconnected early","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"30%. The official opening was not delivered (-20%), no survey questions were asked (-25%), no valid outcome assigned, and no approved closing spoken, but the call was answered (+5%).","Official Opening Gate Accuracy":"50%. The agent attempted to confirm identity but the official opening was cut off and incomplete, and no clear confirmation was obtained.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. 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Verbatim survey compliance and mandatory phrase detection are zero due to no survey content delivered.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4657,4672,4677],"average":4668.666666666667,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+16477230825","direction":"outbound"},"event_timestamp":1775149781946} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 4328 CALL ID: call_ccd6ad23ffeb5ac45605f6411ab EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:40-05:00","email":"aditi.gupta@avesdo.com","phone":"6477230825","firstName":"Aditi","lastName":"Gupta","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657757","ua":"okhttp\/5.3.2","hash":"e6e6133a71e526d43a1a4848fbca8e99","socialdata_lastcheck":null,"email_local":"","email_domain":"avesdo.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:09:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:40","updated_utc_timestamp":"2026-04-02 12:09:42","created_timestamp":"2025-10-22 15:56:40","updated_timestamp":"2026-04-02 12:09:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4328\/automationEntryCounts"},"id":"4328","organization":null}],"fieldValue":{"contact":"4328","field":"76","value":"The agent attempted to confirm the identity of the contact named Aditi but the call was very brief and ended abruptly without completing the conversation or survey. 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call, user disconnected early","cdate":"2026-04-02T12:09:42-05:00","udate":"2026-04-02T12:09:42-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/380766\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/380766\/field"},"owner":"4328","id":"380766"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-22T15:56:40-05:00","email":"aditi.gupta@avesdo.com","phone":"6477230825","firstName":"Aditi","lastName":"Gupta","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657757","ua":"okhttp\/5.3.2","hash":"e6e6133a71e526d43a1a4848fbca8e99","socialdata_lastcheck":null,"email_local":"","email_domain":"avesdo.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:09:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:40","updated_utc_timestamp":"2026-04-02 12:09:42","created_timestamp":"2025-10-22 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:40-05:00","email":"aditi.gupta@avesdo.com","phone":"6477230825","firstName":"Aditi","lastName":"Gupta","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657757","ua":"okhttp\/5.3.2","hash":"e6e6133a71e526d43a1a4848fbca8e99","socialdata_lastcheck":null,"email_local":"","email_domain":"avesdo.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:09:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:40","updated_utc_timestamp":"2026-04-02 12:09:43","created_timestamp":"2025-10-22 15:56:40","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:40-05:00","email":"aditi.gupta@avesdo.com","phone":"6477230825","firstName":"Aditi","lastName":"Gupta","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657757","ua":"okhttp\/5.3.2","hash":"e6e6133a71e526d43a1a4848fbca8e99","socialdata_lastcheck":null,"email_local":"","email_domain":"avesdo.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:09:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:40","updated_utc_timestamp":"2026-04-02 12:09:43","created_timestamp":"2025-10-22 15:56:40","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 13:09:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d82a523fedd3f8f93271d1f2323","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":26,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Alain","last_name":"Despres","full_name":"Alain Despres","contact_id":"4326","email":"adespres@beauroc.com","orgname":"","bloc_notes_ac":"Oct 29 2025 Not available","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d82a523fedd3f8f93271d1f2323","X-RetellAI-SipTraceId":"call_d82a523fedd3f8f93271d1f2323","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775149765942,"end_timestamp":1775149784889,"duration_ms":18947,"transcript":"Agent: Hello, may I please speak with \nUser: Good morning. \nAgent: Good morning. May I please speak with Alain?\nUser: I'm not available at the moment. Can you take a message? \nAgent: No thank you, I will try to call back another time. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.26,"end":1.527},{"word":"may ","start":1.527,"end":1.689},{"word":"I ","start":1.689,"end":1.782},{"word":"please ","start":1.782,"end":2.026},{"word":"speak ","start":2.026,"end":2.258},{"word":"with ","start":2.258,"end":2.432}],"metadata":{"response_id":0}},{"role":"user","content":"Good morning. ","words":[{"word":"Good ","start":1.2279999,"end":1.8679999},{"word":"morning. ","start":2.348,"end":2.588}]},{"role":"agent","content":"Good morning. 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Goodbye.","words":[{"word":"No ","start":13.343,"end":13.541},{"word":"thank ","start":13.541,"end":13.749},{"word":"you, ","start":13.749,"end":13.935},{"word":"I ","start":13.935,"end":14.04},{"word":"will ","start":14.04,"end":14.202},{"word":"try ","start":14.202,"end":14.365},{"word":"to ","start":14.365,"end":14.458},{"word":"call ","start":14.458,"end":14.678},{"word":"back ","start":14.678,"end":14.91},{"word":"another ","start":14.91,"end":15.212},{"word":"time.","start":15.212,"end":15.677},{"word":" Goodbye.","start":15.72275,"end":16.41975}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.26,"end":1.527},{"word":"may ","start":1.527,"end":1.689},{"word":"I ","start":1.689,"end":1.782},{"word":"please ","start":1.782,"end":2.026},{"word":"speak ","start":2.026,"end":2.258},{"word":"with ","start":2.258,"end":2.432}],"metadata":{"response_id":0}},{"role":"user","content":"Good morning. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 13:10:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a0e2297873ecaa56594497608bf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":26,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Adam","last_name":"Brodrecht","full_name":"Adam Brodrecht","contact_id":"3344","email":"adam@hfhinc.ca","orgname":"","bloc_notes_ac":"24 October 2025 Not interested - take them out of the 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Mandatory Phrase Detection is No because the required phrases were not present.","IVR_detector":"No","call_sequence":"Refused communication","Webinar_refusal_reason":"10. General Disinterest / Hard Refusal","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4628,4627,5363,5743,5745,5813],"average":5319.833333333333,"num_requests":6},"tool_calls":[{"tool_call_id":"88ec1370561ee55b","name":"end_call","type":"end_call","start_time_sec":38.172}],"from_number":"+14374657779","to_number":"+15195886336","direction":"outbound"},"event_timestamp":1775149805777} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3344 CALL ID: call_a0e2297873ecaa56594497608bf EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:10-05:00","email":"adam@hfhinc.ca","phone":"5195886336","firstName":"Adam","lastName":"Brodrecht","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"d497c0af77ad0872d01ff829d42a3199","socialdata_lastcheck":null,"email_local":"","email_domain":"hfhinc.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:10:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:10","updated_utc_timestamp":"2026-04-02 12:10:06","created_timestamp":"2025-10-21 11:40:10","updated_timestamp":"2026-04-02 12:10:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3344\/automationEntryCounts"},"id":"3344","organization":null}],"fieldValue":{"contact":"3344","field":"76","value":"The agent called Adam to inform him about a webinar but Adam requested to be removed from the call list. 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12:10:06","created_timestamp":"2025-10-21 11:40:10","updated_timestamp":"2026-04-02 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October 2025 Not interested - take them out of the list\n2026 Apr 02 contact requested removal from call list","cdate":"2025-10-24T10:50:28-05:00","udate":"2026-04-02T12:10:06-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113345\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113345\/field"},"owner":"3344","id":"113345"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:10-05:00","email":"adam@hfhinc.ca","phone":"5195886336","firstName":"Adam","lastName":"Brodrecht","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"d497c0af77ad0872d01ff829d42a3199","socialdata_lastcheck":null,"email_local":"","email_domain":"hfhinc.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:10:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:10","updated_utc_timestamp":"2026-04-02 12:10:07","created_timestamp":"2025-10-21 11:40:10","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:10-05:00","email":"adam@hfhinc.ca","phone":"5195886336","firstName":"Adam","lastName":"Brodrecht","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"d497c0af77ad0872d01ff829d42a3199","socialdata_lastcheck":null,"email_local":"","email_domain":"hfhinc.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:10:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:10","updated_utc_timestamp":"2026-04-02 12:10:07","created_timestamp":"2025-10-21 11:40:10","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:24:58-05:00","email":"admin@loadkingtransport.com","phone":"9057942040","firstName":"Sandy","lastName":"Kaur","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f73c5e5e715e9f6a1801f24ed733e83c","socialdata_lastcheck":null,"email_local":"","email_domain":"loadkingtransport.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:10:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:24:58","updated_utc_timestamp":"2026-04-02 12:10:16","created_timestamp":"2025-10-30 16:24:58","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:24:58-05:00","email":"admin@loadkingtransport.com","phone":"9057942040","firstName":"Sandy","lastName":"Kaur","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f73c5e5e715e9f6a1801f24ed733e83c","socialdata_lastcheck":null,"email_local":"","email_domain":"loadkingtransport.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:10:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:24:58","updated_utc_timestamp":"2026-04-02 12:10:16","created_timestamp":"2025-10-30 16:24:58","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:24:58-05:00","email":"admin@loadkingtransport.com","phone":"9057942040","firstName":"Sandy","lastName":"Kaur","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f73c5e5e715e9f6a1801f24ed733e83c","socialdata_lastcheck":null,"email_local":"","email_domain":"loadkingtransport.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:10:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:24:58","updated_utc_timestamp":"2026-04-02 12:10:16","created_timestamp":"2025-10-30 16:24:58","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:24:58-05:00","email":"admin@loadkingtransport.com","phone":"9057942040","firstName":"Sandy","lastName":"Kaur","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f73c5e5e715e9f6a1801f24ed733e83c","socialdata_lastcheck":null,"email_local":"","email_domain":"loadkingtransport.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:10:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:24:58","updated_utc_timestamp":"2026-04-02 12:10:17","created_timestamp":"2025-10-30 16:24:58","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 13:10:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_beb15888d4c1c33179008acf1f8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":26,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ana","last_name":"DiGennaro","full_name":"Ana DiGennaro","contact_id":"3270","email":"adigennaro@graciousliving.com","orgname":"","bloc_notes_ac":"Oct 24 2025 Number not in 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:00-05:00","email":"adigennaro@graciousliving.com","phone":"4167356531","firstName":"Ana","lastName":"DiGennaro","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7e5e1972b8b03b85eeff6dae28e71448","socialdata_lastcheck":null,"email_local":"","email_domain":"graciousliving.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:10:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:00","updated_utc_timestamp":"2026-04-02 12:10:17","created_timestamp":"2025-10-21 11:40:00","updated_timestamp":"2026-04-02 12:10:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 09:28:37","last_open_date":"2025-11-04 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:00-05:00","email":"adigennaro@graciousliving.com","phone":"4167356531","firstName":"Ana","lastName":"DiGennaro","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7e5e1972b8b03b85eeff6dae28e71448","socialdata_lastcheck":null,"email_local":"","email_domain":"graciousliving.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:10:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:00","updated_utc_timestamp":"2026-04-02 12:10:17","created_timestamp":"2025-10-21 11:40:00","updated_timestamp":"2026-04-02 12:10:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 09:28:37","last_open_date":"2025-11-04 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:00-05:00","email":"adigennaro@graciousliving.com","phone":"4167356531","firstName":"Ana","lastName":"DiGennaro","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7e5e1972b8b03b85eeff6dae28e71448","socialdata_lastcheck":null,"email_local":"","email_domain":"graciousliving.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:10:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:00","updated_utc_timestamp":"2026-04-02 12:10:18","created_timestamp":"2025-10-21 11:40:00","updated_timestamp":"2026-04-02 12:10:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 09:28:37","last_open_date":"2025-11-04 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:00-05:00","email":"adigennaro@graciousliving.com","phone":"4167356531","firstName":"Ana","lastName":"DiGennaro","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7e5e1972b8b03b85eeff6dae28e71448","socialdata_lastcheck":null,"email_local":"","email_domain":"graciousliving.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:10:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:00","updated_utc_timestamp":"2026-04-02 12:10:18","created_timestamp":"2025-10-21 11:40:00","updated_timestamp":"2026-04-02 12:10:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 09:28:37","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 13:10:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8f9812ed80c6a35c0946d0af600","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":26,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cailtin","last_name":"Jackson","full_name":"Cailtin Jackson","contact_id":"3943","email":"admin@ccbnational.net","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8f9812ed80c6a35c0946d0af600","X-RetellAI-SipTraceId":"call_8f9812ed80c6a35c0946d0af600","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775149812680,"end_timestamp":1775149826571,"duration_ms":13891,"transcript":"Agent: Hello, \nUser: Good afternoon. Canadian Council of the Blind. \nAgent: Good afternoon. May I please speak with Cailtin?\nUser: We don't have anybody by that name here, I'm afraid. \nUser: Thank you. \nAgent: Thank you \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.127,"end":1.452}],"metadata":{"response_id":0}},{"role":"user","content":"Good afternoon. Canadian Council of the Blind. ","words":[{"word":"Good ","start":0.7439999700000001,"end":1.1440000000000001},{"word":"afternoon. ","start":1.1440000000000001,"end":1.6239999},{"word":"Canadian ","start":1.6239999,"end":1.944},{"word":"Council ","start":1.944,"end":2.344},{"word":"of ","start":2.344,"end":2.584},{"word":"the ","start":2.584,"end":2.6639999},{"word":"Blind. ","start":2.6639999,"end":2.9039999}]},{"role":"agent","content":"Good afternoon. May I please speak with Cailtin?","words":[{"word":"Good ","start":4.494,"end":4.703},{"word":"afternoon.","start":4.703,"end":5.469},{"word":" May ","start":5.515125,"end":5.666125},{"word":"I ","start":5.666125,"end":5.736125},{"word":"please ","start":5.736125,"end":5.945125},{"word":"speak ","start":5.945125,"end":6.142125},{"word":"with ","start":6.142125,"end":6.293125},{"word":"Cailtin?","start":6.293125,"end":6.955125}],"metadata":{"response_id":2}},{"role":"user","content":"We don't have anybody by that name here, I'm afraid. 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May I please speak with Cailtin?","words":[{"word":"Good ","start":4.494,"end":4.703},{"word":"afternoon.","start":4.703,"end":5.469},{"word":" May ","start":5.515125,"end":5.666125},{"word":"I ","start":5.666125,"end":5.736125},{"word":"please ","start":5.736125,"end":5.945125},{"word":"speak ","start":5.945125,"end":6.142125},{"word":"with ","start":6.142125,"end":6.293125},{"word":"Cailtin?","start":6.293125,"end":6.955125}],"metadata":{"response_id":2}},{"role":"user","content":"We don't have anybody by that name here, I'm afraid. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 13:10:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_863906d2d58aabb6bcac51020e9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":26,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Adam","last_name":"Strey","full_name":"Adam Strey","contact_id":"6333","email":"adam@dancingbeeequipment.com","orgname":"","bloc_notes_ac":"ATM Dec 3 2025 Adam hasn't work there in 4 years and HR is not available 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Thank you for calling Dancing Bee Equipment. How can I help? \nUser: help? Okay. \nUser: Hello? \nAgent: Hello, may I please speak with Adam?\nUser: Probably not. I don't think Adam works here anymore. Uh, do you know what what's the call in regards to? \nAgent: I understand. My name is Ellen, and I’m calling on behalf of AtmanCo. I was hoping to reach Adam regarding an invitation to a complimentary HR webinar.Do you happen to have Adam’s new contact information?\nUser: Give me one quick second. \nAgent: Of course, take your time.\nAgent: Just checking in—are you still there?\n","transcript_object":[{"role":"user","content":"Hi there. Thank you for calling Dancing Bee Equipment. How can I help? ","words":[{"word":"Hi ","start":0.44699997999999996,"end":0.7669999700000001},{"word":"there. 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My name is Ellen, and I’m calling on behalf of AtmanCo. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:43-06:00","email":"adam@dancingbeeequipment.com","phone":"9057532623","firstName":"Adam","lastName":"Strey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"edc676f47240f3d15a74b12cca0f9012","socialdata_lastcheck":null,"email_local":"","email_domain":"dancingbeeequipment.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:11:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:43","updated_utc_timestamp":"2026-04-02 12:11:00","created_timestamp":"2025-11-14 09:10:43","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:43-06:00","email":"adam@dancingbeeequipment.com","phone":"9057532623","firstName":"Adam","lastName":"Strey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"edc676f47240f3d15a74b12cca0f9012","socialdata_lastcheck":null,"email_local":"","email_domain":"dancingbeeequipment.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:11:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:43","updated_utc_timestamp":"2026-04-02 12:11:00","created_timestamp":"2025-11-14 09:10:43","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:43-06:00","email":"adam@dancingbeeequipment.com","phone":"9057532623","firstName":"Adam","lastName":"Strey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"edc676f47240f3d15a74b12cca0f9012","socialdata_lastcheck":null,"email_local":"","email_domain":"dancingbeeequipment.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:11:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:43","updated_utc_timestamp":"2026-04-02 12:11:01","created_timestamp":"2025-11-14 09:10:43","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:43-06:00","email":"adam@dancingbeeequipment.com","phone":"9057532623","firstName":"Adam","lastName":"Strey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"edc676f47240f3d15a74b12cca0f9012","socialdata_lastcheck":null,"email_local":"","email_domain":"dancingbeeequipment.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:11:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:43","updated_utc_timestamp":"2026-04-02 12:11:01","created_timestamp":"2025-11-14 09:10:43","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:43-06:00","email":"adam@dancingbeeequipment.com","phone":"9057532623","firstName":"Adam","lastName":"Strey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"edc676f47240f3d15a74b12cca0f9012","socialdata_lastcheck":null,"email_local":"","email_domain":"dancingbeeequipment.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:11:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:43","updated_utc_timestamp":"2026-04-02 12:11:01","created_timestamp":"2025-11-14 09:10:43","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 13:14:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b75d80bda862e60cf027ad7b03b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":26,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Adam","last_name":"Duncan","full_name":"Adam Duncan","contact_id":"2620","email":"aduncan@yorku.ca","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 Wrong 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I’ll continue to hold.","words":[{"word":"Thank ","start":123.153,"end":123.409},{"word":"you ","start":123.409,"end":123.536},{"word":"for ","start":123.536,"end":123.676},{"word":"the ","start":123.676,"end":123.803},{"word":"update.","start":123.803,"end":124.419},{"word":" I’ll ","start":124.46475,"end":124.69775},{"word":"continue ","start":124.69775,"end":125.06875},{"word":"to ","start":125.06875,"end":125.17375},{"word":"hold.","start":125.17375,"end":125.71875}],"metadata":{"response_id":8}},{"role":"agent","content":"Hello, just checking in—are you still there?","words":[{"word":"Hello, ","start":137.026,"end":137.49},{"word":"just ","start":137.49,"end":137.699},{"word":"checking ","start":137.699,"end":138.048},{"word":"in—are ","start":138.048,"end":138.431},{"word":"you ","start":138.431,"end":138.535},{"word":"still ","start":138.535,"end":138.744},{"word":"there?","start":138.744,"end":139.186}],"metadata":{"response_id":9}},{"role":"user","content":"University operator. 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All done. ","words":[{"word":"Sure. ","start":225.79500000000002,"end":226.11501},{"word":"All ","start":226.11501,"end":226.35500000000002},{"word":"done. 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I’ll continue to hold.","words":[{"word":"Thank ","start":123.153,"end":123.409},{"word":"you ","start":123.409,"end":123.536},{"word":"for ","start":123.536,"end":123.676},{"word":"the ","start":123.676,"end":123.803},{"word":"update.","start":123.803,"end":124.419},{"word":" I’ll ","start":124.46475,"end":124.69775},{"word":"continue ","start":124.69775,"end":125.06875},{"word":"to ","start":125.06875,"end":125.17375},{"word":"hold.","start":125.17375,"end":125.71875}],"metadata":{"response_id":8}},{"role":"agent","content":"Hello, just checking in—are you still there?","words":[{"word":"Hello, ","start":137.026,"end":137.49},{"word":"just ","start":137.49,"end":137.699},{"word":"checking ","start":137.699,"end":138.048},{"word":"in—are ","start":138.048,"end":138.431},{"word":"you ","start":138.431,"end":138.535},{"word":"still ","start":138.535,"end":138.744},{"word":"there?","start":138.744,"end":139.186}],"metadata":{"response_id":9}},{"role":"user","content":"University operator. 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May I please speak with Adam Duncan?","words":[{"word":"Hello, ","start":201.301,"end":201.626},{"word":"my ","start":201.626,"end":201.742},{"word":"name ","start":201.742,"end":201.916},{"word":"is ","start":201.916,"end":202.056},{"word":"Ellen, ","start":202.056,"end":202.415},{"word":"and ","start":202.415,"end":202.578},{"word":"I’m ","start":202.578,"end":202.741},{"word":"calling ","start":202.741,"end":203.077},{"word":"on ","start":203.077,"end":203.217},{"word":"behalf ","start":203.217,"end":203.611},{"word":"of ","start":203.611,"end":203.739},{"word":"AtmanCo.","start":203.739,"end":204.54},{"word":" May ","start":204.586125,"end":204.819125},{"word":"I ","start":204.819125,"end":204.912125},{"word":"please ","start":204.912125,"end":205.144125},{"word":"speak ","start":205.144125,"end":205.364125},{"word":"with ","start":205.364125,"end":205.527125},{"word":"Adam ","start":205.527125,"end":205.794125},{"word":"Duncan?","start":205.794125,"end":206.444125}],"metadata":{"response_id":10}},{"role":"user","content":"And I can He doesn't have an extension listed. There's only the email. Would you like email address? ","words":[{"word":"And ","start":209.125,"end":209.445},{"word":"I ","start":209.445,"end":209.76500000000001},{"word":"can ","start":209.76500000000001,"end":210.005},{"word":"He ","start":212.04500000000002,"end":212.285},{"word":"doesn't ","start":212.285,"end":212.685},{"word":"have ","start":212.685,"end":212.84499},{"word":"an ","start":212.84499,"end":213.005},{"word":"extension ","start":213.005,"end":213.405},{"word":"listed. ","start":213.405,"end":213.805},{"word":"There's ","start":213.805,"end":213.965},{"word":"only ","start":213.965,"end":214.12499},{"word":"the ","start":214.12499,"end":214.365},{"word":"email. ","start":214.365,"end":214.60500000000002},{"word":"Would ","start":214.60500000000002,"end":214.76499},{"word":"you ","start":214.76499,"end":214.84499},{"word":"like ","start":214.84499,"end":214.925},{"word":"email ","start":215.085,"end":215.405},{"word":"address? 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Please go ahead and transfer me to the main line.","words":[{"word":"That ","start":221.042,"end":221.228},{"word":"would ","start":221.228,"end":221.379},{"word":"be ","start":221.379,"end":221.46},{"word":"great, ","start":221.46,"end":221.692},{"word":"thank ","start":221.692,"end":221.913},{"word":"you.","start":221.913,"end":222.342},{"word":" Please ","start":222.38820825195313,"end":222.71420825195312},{"word":"go ","start":222.71420825195312,"end":222.84120825195313},{"word":"ahead ","start":222.84120825195313,"end":223.0272082519531},{"word":"and ","start":223.0272082519531,"end":223.13120825195313},{"word":"transfer ","start":223.13120825195313,"end":223.61920825195313},{"word":"me ","start":223.61920825195313,"end":223.78220825195314},{"word":"to ","start":223.78220825195314,"end":223.92120825195312},{"word":"the ","start":223.92120825195312,"end":224.03720825195313},{"word":"main ","start":224.03720825195313,"end":224.29220825195313},{"word":"line.","start":224.29220825195313,"end":224.80320825195312}],"metadata":{"response_id":15}},{"role":"user","content":"Sure. All done. ","words":[{"word":"Sure. ","start":225.79500000000002,"end":226.11501},{"word":"All ","start":226.11501,"end":226.35500000000002},{"word":"done. 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Verbatim Survey Compliance is 100% by default as no survey questions were asked. Mandatory Phrase Detection is Yes because the agent used the approved closing sentence and proper phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4621,5066,4775,4832,4894,4929,4988,5588,5591,5624,5046,5085,5086,5595,5125,5128,5158,5187],"average":5128.777777777777,"num_requests":18},"tool_calls":[{"tool_call_id":"106c5d8828f65b51","name":"press_digit","type":"press_digit","start_time_sec":51.968,"latency_ms":0.9999999999976694,"success":true},{"tool_call_id":"a9f8a1713f117d4a","name":"end_call","type":"end_call","start_time_sec":242.537}],"from_number":"+14374657779","to_number":"+14167362100","direction":"outbound"},"event_timestamp":1775150056105} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2620 CALL ID: call_b75d80bda862e60cf027ad7b03b EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:03-05:00","email":"aduncan@yorku.ca","phone":"4167362100","firstName":"Adam","lastName":"Duncan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"5ce5fffad2261f8267f6996ac14aaf84","socialdata_lastcheck":null,"email_local":"","email_domain":"yorku.ca","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T12:14:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:03","updated_utc_timestamp":"2026-04-02 12:14:16","created_timestamp":"2025-08-21 15:48:03","updated_timestamp":"2026-04-02 12:14:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2620\/automationEntryCounts"},"id":"2620","organization":null}],"fieldValue":{"contact":"2620","field":"76","value":"The agent called York University to speak with Adam Duncan but was initially routed through an automated system and then the university operator. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 13:59:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9909d1dbe88d081a6cae1d2c5da","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":26,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gil","last_name":"Gruber","full_name":"Gil Gruber","contact_id":"3142","email":"gilgru@directobjective.ca","orgname":"","bloc_notes_ac":"2026 Mar 30 contact registered for webinar\n2026 Mar 30 contact requested callback in two hours\n2026 Mar 30 call reached voicemail, no message left\n2026 Mar 30 agent invited Gil to webinar, email confirmed and sent\n2026 Mar 30 contact declined webinar invitation and ended call without scheduling callback\n2026 Mar 30 contact registered for webinar\n2026 Mar 30 contact registered for webinar\n2026 Mar 30 contact registered for 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This is Gil speaking. \nAgent: Hello Gil. My name is Ellen, and I’m calling on behalf of AtmanCo.\nUser: Yes. What's going on? \nAgent: Thank you, Gil. I’m confident that you are aware of the dramatic changes in the sales process lately and the fact that your sales team needs to adjust. So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,” and we'd like to invite you to it. May I reserve your spot?\nUser: No. I'm if I'm not aware who's at main call? \nAgent: Of course, Gil. AtmanCo is an HR solution provider and the patent holder of the IMDP model, which is a multi-dimensional assessment framework. But this call is not about promoting AtmanCo. 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Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.054,"end":1.472},{"word":"may ","start":1.472,"end":1.658}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":1.7049999999999998,"end":2.025}]},{"role":"agent","content":"I please speak with Gil?","words":[{"word":"I ","start":1.658,"end":1.739},{"word":"please ","start":1.739,"end":1.96},{"word":"speak ","start":1.96,"end":2.169},{"word":"with ","start":2.169,"end":2.32},{"word":"Gil?","start":2.32,"end":2.796}],"metadata":{"response_id":0}},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":3.806,"end":4.178}],"metadata":{"response_id":1}},{"role":"user","content":"Yeah. This is Gil speaking. ","words":[{"word":"Yeah. 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My name is Ellen, and I’m calling on behalf of AtmanCo.","words":[{"word":"Hello ","start":6.211,"end":6.582},{"word":"Gil.","start":6.582,"end":7.058},{"word":" My ","start":7.10425,"end":7.24425},{"word":"name ","start":7.24425,"end":7.38325},{"word":"is ","start":7.38325,"end":7.51125},{"word":"Ellen, ","start":7.51125,"end":7.83625},{"word":"and ","start":7.83625,"end":7.98725},{"word":"I’m ","start":7.98725,"end":8.16125},{"word":"calling ","start":8.16125,"end":8.59125},{"word":"on ","start":8.59125,"end":8.74125},{"word":"behalf ","start":8.74125,"end":9.10125},{"word":"of ","start":9.10125,"end":9.22925},{"word":"AtmanCo.","start":9.22925,"end":9.98425}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. What's going on? ","words":[{"word":"Yes. ","start":14.605,"end":15.085},{"word":"What's ","start":15.085,"end":15.485000000000001},{"word":"going ","start":15.485000000000001,"end":15.645001},{"word":"on? 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","words":[{"word":"No. ","start":38.824999999999996,"end":39.225},{"word":"I'm ","start":39.225,"end":39.464999999999996},{"word":"if ","start":39.464999999999996,"end":39.785002},{"word":"I'm ","start":39.785002,"end":40.025},{"word":"not ","start":40.025,"end":40.345},{"word":"aware ","start":41.315,"end":41.795},{"word":"who's ","start":42.035,"end":42.514998},{"word":"at ","start":42.514998,"end":42.834998},{"word":"main ","start":42.834998,"end":43.235},{"word":"call? ","start":43.235,"end":43.394999999999996}]},{"role":"agent","content":"Of course, Gil. AtmanCo is an HR solution provider and the patent holder of the IMDP model, which is a multi-dimensional assessment framework. But this call is not about promoting AtmanCo. 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","words":[{"word":"No. ","start":68.555,"end":68.95500000000001},{"word":"I'd ","start":68.95500000000001,"end":69.355},{"word":"like ","start":69.355,"end":69.435},{"word":"to ","start":69.545,"end":69.70500000000001},{"word":"know ","start":69.70500000000001,"end":69.94500000000001},{"word":"more ","start":69.94500000000001,"end":70.18499600000001},{"word":"about ","start":70.18499600000001,"end":70.824995},{"word":"what ","start":72.504996,"end":72.74499},{"word":"the ","start":72.74499,"end":72.985},{"word":"webinar ","start":72.985,"end":73.38499},{"word":"is ","start":73.38499,"end":73.625},{"word":"all ","start":73.625,"end":73.78499500000001},{"word":"about. ","start":73.78499500000001,"end":73.94500000000001}]},{"role":"agent","content":"Absolutely, Gil. The webinar is called “How to Lead the Sales Transformation for Better Results.” It’s designed for HR professionals and sales leaders to help you leverage your sales teams’ potential in today’s changing environment.\n\nWe’ll cover how to put the right people in the right roles, upskill them with advanced AI tools, and improve team, manager-employee, and culture fit. 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","words":[{"word":"is ","start":153.145,"end":153.305},{"word":"the ","start":153.305,"end":153.465},{"word":"when ","start":153.465,"end":153.785},{"word":"is ","start":153.785,"end":153.945},{"word":"the ","start":153.945,"end":154.10500000000002},{"word":"how ","start":154.185,"end":154.345},{"word":"long ","start":154.345,"end":154.585},{"word":"is ","start":154.585,"end":154.82500000000002},{"word":"the ","start":154.82500000000002,"end":154.905},{"word":"webinar? ","start":154.905,"end":155.465}]},{"role":"agent","content":"The webinar takes place on April 8th at 1:00 pm Eastern Time. 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My name is Ellen, and I’m calling on behalf of AtmanCo.","words":[{"word":"Hello ","start":6.211,"end":6.582},{"word":"Gil.","start":6.582,"end":7.058},{"word":" My ","start":7.10425,"end":7.24425},{"word":"name ","start":7.24425,"end":7.38325},{"word":"is ","start":7.38325,"end":7.51125},{"word":"Ellen, ","start":7.51125,"end":7.83625},{"word":"and ","start":7.83625,"end":7.98725},{"word":"I’m ","start":7.98725,"end":8.16125},{"word":"calling ","start":8.16125,"end":8.59125},{"word":"on ","start":8.59125,"end":8.74125},{"word":"behalf ","start":8.74125,"end":9.10125},{"word":"of ","start":9.10125,"end":9.22925},{"word":"AtmanCo.","start":9.22925,"end":9.98425}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. What's going on? ","words":[{"word":"Yes. ","start":14.605,"end":15.085},{"word":"What's ","start":15.085,"end":15.485000000000001},{"word":"going ","start":15.485000000000001,"end":15.645001},{"word":"on? ","start":15.645001,"end":15.725001}]},{"role":"agent","content":"Thank you, Gil. I’m confident that you are aware of the dramatic changes in the sales process lately and the fact that your sales team needs to adjust. So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,” and we'd like to invite you to it. 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","words":[{"word":"No. ","start":38.824999999999996,"end":39.225},{"word":"I'm ","start":39.225,"end":39.464999999999996},{"word":"if ","start":39.464999999999996,"end":39.785002},{"word":"I'm ","start":39.785002,"end":40.025},{"word":"not ","start":40.025,"end":40.345},{"word":"aware ","start":41.315,"end":41.795},{"word":"who's ","start":42.035,"end":42.514998},{"word":"at ","start":42.514998,"end":42.834998},{"word":"main ","start":42.834998,"end":43.235},{"word":"call? ","start":43.235,"end":43.394999999999996}]},{"role":"agent","content":"Of course, Gil. AtmanCo is an HR solution provider and the patent holder of the IMDP model, which is a multi-dimensional assessment framework. But this call is not about promoting AtmanCo. We’re simply inviting you to our upcoming session of a series of free educational webinars we’re doing, specifically for HR professionals.\n\nWith this being said, would you like me to save your spot?","words":[{"word":"Of ","start":45.822,"end":45.984},{"word":"course, ","start":45.984,"end":46.251},{"word":"Gil.","start":46.251,"end":46.762},{"word":" AtmanCo ","start":46.78525,"end":47.49325},{"word":"is ","start":47.49325,"end":47.61025},{"word":"an ","start":47.61025,"end":47.71425},{"word":"HR ","start":47.71425,"end":48.05125},{"word":"solution ","start":48.05125,"end":48.45725},{"word":"provider ","start":48.45725,"end":48.96825},{"word":"and ","start":48.96825,"end":49.17725},{"word":"the ","start":49.17725,"end":49.29325},{"word":"patent ","start":49.29325,"end":49.67625},{"word":"holder ","start":49.67625,"end":50.03625},{"word":"of ","start":50.03625,"end":50.17525},{"word":"the ","start":50.17525,"end":50.32625},{"word":"IMDP ","start":50.32625,"end":50.91825},{"word":"model, ","start":50.91825,"end":51.36025},{"word":"which ","start":51.36025,"end":51.61525},{"word":"is ","start":51.61525,"end":51.74325},{"word":"a ","start":51.74325,"end":51.80125},{"word":"multi-dimensional ","start":51.80125,"end":52.60225},{"word":"assessment ","start":52.60225,"end":53.06625},{"word":"framework.","start":53.06625,"end":53.82125},{"word":" But ","start":53.867125,"end":54.158125},{"word":"this ","start":54.158125,"end":54.436125},{"word":"call ","start":54.436125,"end":54.657125},{"word":"is ","start":54.657125,"end":54.750125},{"word":"not ","start":54.750125,"end":54.878125},{"word":"about ","start":54.878125,"end":55.063125},{"word":"promoting ","start":55.063125,"end":55.470125},{"word":"AtmanCo.","start":55.470125,"end":56.329125},{"word":" We’re ","start":56.374875,"end":56.583875},{"word":"simply ","start":56.583875,"end":56.874875},{"word":"inviting ","start":56.874875,"end":57.245875},{"word":"you ","start":57.245875,"end":57.373875},{"word":"to ","start":57.373875,"end":57.477875},{"word":"our ","start":57.477875,"end":57.628875},{"word":"upcoming ","start":57.628875,"end":58.093875},{"word":"session ","start":58.093875,"end":58.546875},{"word":"of ","start":58.546875,"end":58.720875},{"word":"a ","start":58.720875,"end":58.801875},{"word":"series ","start":58.801875,"end":59.126875},{"word":"of ","start":59.126875,"end":59.230875},{"word":"free ","start":59.230875,"end":59.451875},{"word":"educational ","start":59.451875,"end":60.032875},{"word":"webinars ","start":60.032875,"end":60.438875},{"word":"we’re ","start":60.438875,"end":60.589875},{"word":"doing, ","start":60.589875,"end":61.169875},{"word":"specifically ","start":61.169875,"end":61.843875},{"word":"for ","start":61.843875,"end":62.028875},{"word":"HR ","start":62.028875,"end":62.446875},{"word":"professionals.","start":62.446875,"end":63.433875},{"word":"\n\nWith ","start":63.48016674804688,"end":63.724166748046876},{"word":"this ","start":63.724166748046876,"end":63.94516674804687},{"word":"being ","start":63.94516674804687,"end":64.22316674804688},{"word":"said, ","start":64.22316674804688,"end":64.49116674804688},{"word":"would ","start":64.49116674804688,"end":64.66516674804687},{"word":"you ","start":64.66516674804687,"end":64.76916674804687},{"word":"like ","start":64.76916674804687,"end":64.95516674804688},{"word":"me ","start":64.95516674804688,"end":65.05916674804688},{"word":"to ","start":65.05916674804688,"end":65.16416674804688},{"word":"save ","start":65.16416674804688,"end":65.38416674804688},{"word":"your ","start":65.38416674804688,"end":65.52416674804688},{"word":"spot?","start":65.52416674804688,"end":66.08116674804687}],"metadata":{"response_id":7}},{"role":"user","content":"No. I'd like to know more about what the webinar is all about. ","words":[{"word":"No. ","start":68.555,"end":68.95500000000001},{"word":"I'd ","start":68.95500000000001,"end":69.355},{"word":"like ","start":69.355,"end":69.435},{"word":"to ","start":69.545,"end":69.70500000000001},{"word":"know ","start":69.70500000000001,"end":69.94500000000001},{"word":"more ","start":69.94500000000001,"end":70.18499600000001},{"word":"about ","start":70.18499600000001,"end":70.824995},{"word":"what ","start":72.504996,"end":72.74499},{"word":"the ","start":72.74499,"end":72.985},{"word":"webinar ","start":72.985,"end":73.38499},{"word":"is ","start":73.38499,"end":73.625},{"word":"all ","start":73.625,"end":73.78499500000001},{"word":"about. ","start":73.78499500000001,"end":73.94500000000001}]},{"role":"agent","content":"Absolutely, Gil. The webinar is called “How to Lead the Sales Transformation for Better Results.” It’s designed for HR professionals and sales leaders to help you leverage your sales teams’ potential in today’s changing environment.\n\nWe’ll cover how to put the right people in the right roles, upskill them with advanced AI tools, and improve team, manager-employee, and culture fit. 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","words":[{"word":"Uh, ","start":110.53499500000001,"end":110.855},{"word":"it ","start":110.855,"end":111.015},{"word":"sounds ","start":111.015,"end":111.33500000000001},{"word":"like ","start":111.33500000000001,"end":111.574995},{"word":"a ","start":111.574995,"end":111.81500000000001},{"word":"sales, ","start":111.81500000000001,"end":112.61500000000001},{"word":"uh, ","start":112.69500000000001,"end":113.015},{"word":"related ","start":114.00500000000001,"end":114.72500500000001},{"word":"webinar, ","start":114.72500500000001,"end":115.525},{"word":"not ","start":115.525,"end":115.845},{"word":"for ","start":115.845,"end":116.00500000000001},{"word":"HR. ","start":116.00500000000001,"end":116.485}]},{"role":"agent","content":"That’s a great question, Gil. While the focus is on sales transformation, the webinar is specifically designed for HR professionals who support sales teams. It explores how HR can help align talent, identify strengths, and upskill salespeople using data-driven insights and AI tools.\n\nIt’s about how HR and sales leaders can work together to improve sales results by putting the right people in the right roles and building high-performing teams.\n\nWith this in mind, would you like me to save your spot?","words":[{"word":"That’s ","start":117.741,"end":118.008},{"word":"a ","start":118.008,"end":118.078},{"word":"great ","start":118.078,"end":118.252},{"word":"question, ","start":118.252,"end":118.6},{"word":"Gil.","start":118.6,"end":119.111},{"word":" While ","start":119.13408325195313,"end":119.43608325195312},{"word":"the ","start":119.43608325195312,"end":119.56408325195312},{"word":"focus ","start":119.56408325195312,"end":119.92408325195312},{"word":"is ","start":119.92408325195312,"end":120.07508325195313},{"word":"on ","start":120.07508325195313,"end":120.30708325195313},{"word":"sales 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 16:53:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_23d9f7e6478a09dc24cb403f45b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":30,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Payam","last_name":"Madib","full_name":"Payam Madib","contact_id":"4495","email":"payamadib@gmail.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-02-04T11:29:09-05:00","called_by":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_23d9f7e6478a09dc24cb403f45b","X-RetellAI-SipTraceId":"call_23d9f7e6478a09dc24cb403f45b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775163133569,"end_timestamp":1775163225462,"duration_ms":91893,"transcript":"Agent: Hello, may 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Yes. This is Payam speaking. \nAgent: Hello Payam. My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,” and we’d like to invite you to it. May I reserve your spot?\nUser: I'm sorry. Where are you calling from? \nAgent: My name is Ellen, and I’m calling on behalf of AtmanCo. This is a professional \nUser: Who is admin co? \nAgent: AtmanCo specializes in talent insights, human capital diagnostics, planning, and optimization, helping organizations improve HR and sales performance results and decision-making. But this call is not about promoting AtmanCo. We’re simply inviting you to our upcoming free educational webinar on how to provide the sales team with HR support to improve their sales results.\n\nWould you like me to reserve your spot for the webinar?\nUser: How long is the webinar? \nAgent: The webinar is scheduled for about one hour. Would you like me to reserve your spot?\nUser: Can you send an email instead? \nAgent: Of course. May I verify that your email address is payamadib@gmail.com? That’s payam at D \nUser: Yes. \nAgent: I B dot gmail dot com. Is that correct?\nUser: Yes. That's correct. \nAgent: Thank you for taking the time to speak with me today. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Payam?","words":[{"word":"Hello, ","start":1.06,"end":1.524},{"word":"may ","start":1.524,"end":1.675},{"word":"I ","start":1.675,"end":1.768},{"word":"please ","start":1.768,"end":2},{"word":"speak ","start":2,"end":2.209},{"word":"with ","start":2.209,"end":2.383},{"word":"Payam?","start":2.383,"end":3.022}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? Yes. This is Payam speaking. ","words":[{"word":"Hello? ","start":0.7619999700000001,"end":1.1620000000000001},{"word":"Yes. ","start":3.992,"end":4.3919999999999995},{"word":"This ","start":4.3919999999999995,"end":4.552},{"word":"is ","start":4.552,"end":4.712},{"word":"Payam ","start":4.712,"end":5.1119997},{"word":"speaking. ","start":5.1119997,"end":5.351999999999999}]},{"role":"agent","content":"Hello Payam. 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We’re simply inviting you to our upcoming free educational webinar on how to provide the sales team with HR support to improve their sales results.\n\nWould you like me to reserve your spot for the webinar?","words":[{"word":"AtmanCo ","start":38.848,"end":39.405},{"word":"specializes ","start":39.405,"end":40.114},{"word":"in ","start":40.114,"end":40.241},{"word":"talent ","start":40.241,"end":40.624},{"word":"insights, ","start":40.624,"end":41.158},{"word":"human ","start":41.158,"end":41.495},{"word":"capital ","start":41.495,"end":41.902},{"word":"diagnostics, ","start":41.902,"end":42.737},{"word":"planning, ","start":42.737,"end":43.213},{"word":"and ","start":43.213,"end":43.364},{"word":"optimization, ","start":43.364,"end":44.409},{"word":"helping ","start":44.409,"end":44.734},{"word":"organizations ","start":44.734,"end":45.396},{"word":"improve ","start":45.396,"end":45.814},{"word":"HR ","start":45.814,"end":46.267},{"word":"and ","start":46.267,"end":46.383},{"word":"sales ","start":46.383,"end":46.662},{"word":"performance ","start":46.662,"end":47.126},{"word":"results ","start":47.126,"end":47.521},{"word":"and ","start":47.521,"end":47.637},{"word":"decision-making.","start":47.637,"end":48.577},{"word":" But ","start":48.58925,"end":48.77425},{"word":"this ","start":48.77425,"end":48.97225},{"word":"call ","start":48.97225,"end":49.20425},{"word":"is ","start":49.20425,"end":49.32025},{"word":"not ","start":49.32025,"end":49.52925},{"word":"about ","start":49.52925,"end":49.73825},{"word":"promoting ","start":49.73825,"end":50.13325},{"word":"AtmanCo.","start":50.13325,"end":50.99225},{"word":" We’re ","start":51.027125,"end":51.282125},{"word":"simply ","start":51.282125,"end":51.619125},{"word":"inviting ","start":51.619125,"end":52.049125},{"word":"you ","start":52.049125,"end":52.234125},{"word":"to ","start":52.234125,"end":52.420125},{"word":"our ","start":52.420125,"end":52.606125},{"word":"upcoming ","start":52.606125,"end":53.117125},{"word":"free ","start":53.117125,"end":53.418125},{"word":"educational ","start":53.418125,"end":54.022125},{"word":"webinar ","start":54.022125,"end":54.579125},{"word":"on ","start":54.579125,"end":54.777125},{"word":"how ","start":54.777125,"end":54.974125},{"word":"to ","start":54.974125,"end":55.067125},{"word":"provide ","start":55.067125,"end":55.450125},{"word":"the ","start":55.450125,"end":55.566125},{"word":"sales ","start":55.566125,"end":55.926125},{"word":"team ","start":55.926125,"end":56.170125},{"word":"with ","start":56.170125,"end":56.367125},{"word":"HR ","start":56.367125,"end":56.867125},{"word":"support ","start":56.867125,"end":57.285125},{"word":"to ","start":57.285125,"end":57.412125},{"word":"improve ","start":57.412125,"end":57.807125},{"word":"their ","start":57.807125,"end":57.981125},{"word":"sales ","start":57.981125,"end":58.295125},{"word":"results.","start":58.295125,"end":59.026125},{"word":"\n\nWould ","start":59.07225,"end":59.25825},{"word":"you ","start":59.25825,"end":59.37425},{"word":"like ","start":59.37425,"end":59.58325},{"word":"me ","start":59.58325,"end":59.68825},{"word":"to ","start":59.68825,"end":59.80425},{"word":"reserve ","start":59.80425,"end":60.12925},{"word":"your ","start":60.12925,"end":60.25725},{"word":"spot ","start":60.25725,"end":60.53525},{"word":"for ","start":60.53525,"end":60.66325},{"word":"the ","start":60.66325,"end":60.76725},{"word":"webinar?","start":60.76725,"end":61.48725}],"metadata":{"response_id":4}},{"role":"user","content":"How long is the webinar? ","words":[{"word":"How ","start":62.152,"end":62.871998000000005},{"word":"long ","start":62.871998000000005,"end":63.112},{"word":"is ","start":63.112,"end":63.351998},{"word":"the ","start":63.351998,"end":63.511997},{"word":"webinar? ","start":63.511997,"end":63.991997000000005}]},{"role":"agent","content":"The webinar is scheduled for about one hour. Would you like me to reserve your spot?","words":[{"word":"The ","start":65.624,"end":65.775},{"word":"webinar ","start":65.775,"end":66.146},{"word":"is ","start":66.146,"end":66.239},{"word":"scheduled ","start":66.239,"end":66.646},{"word":"for ","start":66.646,"end":66.796},{"word":"about ","start":66.796,"end":67.052},{"word":"one ","start":67.052,"end":67.226},{"word":"hour.","start":67.226,"end":67.714},{"word":" Would ","start":67.73666674804687,"end":67.94566674804688},{"word":"you ","start":67.94566674804688,"end":68.05066674804688},{"word":"like ","start":68.05066674804688,"end":68.21266674804687},{"word":"me ","start":68.21266674804687,"end":68.30566674804687},{"word":"to ","start":68.30566674804687,"end":68.44466674804687},{"word":"reserve ","start":68.44466674804687,"end":68.78166674804687},{"word":"your ","start":68.78166674804687,"end":68.92066674804687},{"word":"spot?","start":68.92066674804687,"end":69.43166674804688}],"metadata":{"response_id":5}},{"role":"user","content":"Can you send an email instead? ","words":[{"word":"Can ","start":73.382,"end":73.70199600000001},{"word":"you ","start":73.70199600000001,"end":73.862},{"word":"send ","start":73.862,"end":74.102},{"word":"an ","start":74.102,"end":74.341995},{"word":"email ","start":74.341995,"end":74.661995},{"word":"instead? ","start":74.661995,"end":74.982}]},{"role":"agent","content":"Of course. May I verify that your email address is payamadib@gmail.com? 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Is that correct?","words":[{"word":"I ","start":82.374,"end":82.478},{"word":"B ","start":82.478,"end":82.653},{"word":"dot ","start":82.653,"end":82.838},{"word":"gmail ","start":82.838,"end":83.187},{"word":"dot ","start":83.187,"end":83.372},{"word":"com.","start":83.372,"end":83.941},{"word":" Is ","start":83.98733325195313,"end":84.09233325195312},{"word":"that ","start":84.09233325195312,"end":84.26633325195313},{"word":"correct?","start":84.26633325195313,"end":84.91633325195312}],"metadata":{"response_id":6}},{"role":"user","content":"Yes. That's correct. ","words":[{"word":"Yes. ","start":85.58200000000001,"end":86.062004},{"word":"That's ","start":86.062004,"end":86.302},{"word":"correct. ","start":86.302,"end":86.542}]},{"role":"agent","content":"Thank you for taking the time to speak with me today. Goodbye.","words":[{"word":"Thank ","start":88.869,"end":89.136},{"word":"you ","start":89.136,"end":89.264},{"word":"for ","start":89.264,"end":89.415},{"word":"taking ","start":89.415,"end":89.728},{"word":"the ","start":89.728,"end":89.833},{"word":"time ","start":89.833,"end":90.053},{"word":"to ","start":90.053,"end":90.146},{"word":"speak ","start":90.146,"end":90.367},{"word":"with ","start":90.367,"end":90.517},{"word":"me ","start":90.517,"end":90.634},{"word":"today. 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Where are you calling from? ","words":[{"word":"I'm ","start":28.002000000000002,"end":28.402},{"word":"sorry. ","start":28.402,"end":29.042},{"word":"Where ","start":30.002000000000002,"end":30.321999},{"word":"are ","start":30.321999,"end":30.482000000000003},{"word":"you ","start":30.482000000000003,"end":30.642000000000003},{"word":"calling ","start":30.642000000000003,"end":30.882},{"word":"from? ","start":30.882,"end":31.042}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. This is a professional ","words":[{"word":"My ","start":32.365,"end":32.516},{"word":"name ","start":32.516,"end":32.667},{"word":"is ","start":32.667,"end":32.76},{"word":"Ellen, ","start":32.76,"end":33.12},{"word":"and ","start":33.12,"end":33.317},{"word":"I’m ","start":33.317,"end":33.456},{"word":"calling ","start":33.456,"end":33.782},{"word":"on ","start":33.782,"end":33.909},{"word":"behalf ","start":33.909,"end":34.223},{"word":"of ","start":34.223,"end":34.339},{"word":"AtmanCo.","start":34.339,"end":35.163},{"word":" This ","start":35.17516674804688,"end":35.407166748046876},{"word":"is ","start":35.407166748046876,"end":35.54616674804687},{"word":"a ","start":35.54616674804687,"end":35.66216674804687},{"word":"professional ","start":35.66216674804687,"end":36.26616674804688}],"metadata":{"response_id":3}},{"role":"user","content":"Who is admin co? ","words":[{"word":"Who ","start":36.152,"end":36.392},{"word":"is ","start":36.392,"end":36.632000000000005},{"word":"admin ","start":36.632000000000005,"end":37.032000000000004},{"word":"co? ","start":37.032000000000004,"end":37.272}]},{"role":"agent","content":"AtmanCo specializes in talent insights, human capital diagnostics, planning, and optimization, helping organizations improve HR and sales performance results and decision-making. But this call is not about promoting AtmanCo. We’re simply inviting you to our upcoming free educational webinar on how to provide the sales team with HR support to improve their sales results.\n\nWould you like me to reserve your spot for the webinar?","words":[{"word":"AtmanCo ","start":38.848,"end":39.405},{"word":"specializes ","start":39.405,"end":40.114},{"word":"in ","start":40.114,"end":40.241},{"word":"talent ","start":40.241,"end":40.624},{"word":"insights, ","start":40.624,"end":41.158},{"word":"human ","start":41.158,"end":41.495},{"word":"capital ","start":41.495,"end":41.902},{"word":"diagnostics, ","start":41.902,"end":42.737},{"word":"planning, ","start":42.737,"end":43.213},{"word":"and ","start":43.213,"end":43.364},{"word":"optimization, ","start":43.364,"end":44.409},{"word":"helping ","start":44.409,"end":44.734},{"word":"organizations ","start":44.734,"end":45.396},{"word":"improve ","start":45.396,"end":45.814},{"word":"HR ","start":45.814,"end":46.267},{"word":"and ","start":46.267,"end":46.383},{"word":"sales ","start":46.383,"end":46.662},{"word":"performance ","start":46.662,"end":47.126},{"word":"results ","start":47.126,"end":47.521},{"word":"and ","start":47.521,"end":47.637},{"word":"decision-making.","start":47.637,"end":48.577},{"word":" But ","start":48.58925,"end":48.77425},{"word":"this ","start":48.77425,"end":48.97225},{"word":"call ","start":48.97225,"end":49.20425},{"word":"is ","start":49.20425,"end":49.32025},{"word":"not ","start":49.32025,"end":49.52925},{"word":"about ","start":49.52925,"end":49.73825},{"word":"promoting ","start":49.73825,"end":50.13325},{"word":"AtmanCo.","start":50.13325,"end":50.99225},{"word":" We’re ","start":51.027125,"end":51.282125},{"word":"simply ","start":51.282125,"end":51.619125},{"word":"inviting ","start":51.619125,"end":52.049125},{"word":"you ","start":52.049125,"end":52.234125},{"word":"to ","start":52.234125,"end":52.420125},{"word":"our ","start":52.420125,"end":52.606125},{"word":"upcoming ","start":52.606125,"end":53.117125},{"word":"free ","start":53.117125,"end":53.418125},{"word":"educational ","start":53.418125,"end":54.022125},{"word":"webinar ","start":54.022125,"end":54.579125},{"word":"on ","start":54.579125,"end":54.777125},{"word":"how ","start":54.777125,"end":54.974125},{"word":"to ","start":54.974125,"end":55.067125},{"word":"provide ","start":55.067125,"end":55.450125},{"word":"the ","start":55.450125,"end":55.566125},{"word":"sales ","start":55.566125,"end":55.926125},{"word":"team ","start":55.926125,"end":56.170125},{"word":"with ","start":56.170125,"end":56.367125},{"word":"HR ","start":56.367125,"end":56.867125},{"word":"support ","start":56.867125,"end":57.285125},{"word":"to ","start":57.285125,"end":57.412125},{"word":"improve ","start":57.412125,"end":57.807125},{"word":"their ","start":57.807125,"end":57.981125},{"word":"sales ","start":57.981125,"end":58.295125},{"word":"results.","start":58.295125,"end":59.026125},{"word":"\n\nWould ","start":59.07225,"end":59.25825},{"word":"you ","start":59.25825,"end":59.37425},{"word":"like ","start":59.37425,"end":59.58325},{"word":"me ","start":59.58325,"end":59.68825},{"word":"to ","start":59.68825,"end":59.80425},{"word":"reserve ","start":59.80425,"end":60.12925},{"word":"your ","start":60.12925,"end":60.25725},{"word":"spot ","start":60.25725,"end":60.53525},{"word":"for ","start":60.53525,"end":60.66325},{"word":"the ","start":60.66325,"end":60.76725},{"word":"webinar?","start":60.76725,"end":61.48725}],"metadata":{"response_id":4}},{"role":"user","content":"How long is the webinar? 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Would you like me to reserve your spot?","words":[{"word":"The ","start":65.624,"end":65.775},{"word":"webinar ","start":65.775,"end":66.146},{"word":"is ","start":66.146,"end":66.239},{"word":"scheduled ","start":66.239,"end":66.646},{"word":"for ","start":66.646,"end":66.796},{"word":"about ","start":66.796,"end":67.052},{"word":"one ","start":67.052,"end":67.226},{"word":"hour.","start":67.226,"end":67.714},{"word":" Would ","start":67.73666674804687,"end":67.94566674804688},{"word":"you ","start":67.94566674804688,"end":68.05066674804688},{"word":"like ","start":68.05066674804688,"end":68.21266674804687},{"word":"me ","start":68.21266674804687,"end":68.30566674804687},{"word":"to ","start":68.30566674804687,"end":68.44466674804687},{"word":"reserve ","start":68.44466674804687,"end":68.78166674804687},{"word":"your ","start":68.78166674804687,"end":68.92066674804687},{"word":"spot?","start":68.92066674804687,"end":69.43166674804688}],"metadata":{"response_id":5}},{"role":"user","content":"Can you send an email instead? 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 16:56:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c8ec6c99acb001bb343ecd1f492","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":30,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gil","last_name":"Gruber","full_name":"Gil Gruber","contact_id":"3142","email":"gilgru@directobjective.ca","orgname":"","bloc_notes_ac":"2026 Mar 30 contact registered for webinar\n2026 Mar 30 contact requested callback in two hours\n2026 Mar 30 call reached voicemail, no message left\n2026 Mar 30 agent invited Gil to webinar, email confirmed and sent\n2026 Mar 30 contact declined webinar invitation and ended call without scheduling callback\n2026 Mar 30 contact registered for webinar\n2026 Mar 30 contact registered for webinar\n2026 Mar 30 contact registered for 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It's me. \nAgent: Hello Gil. My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,” and we’d like to invite you to it. May I reserve your spot?\nUser: Which organization you're calling from? \nAgent: I’m calling on behalf of AtmanCo, a leader in human capital diagnostics, planning, and optimization. We help organizations improve performance and decision-making.Would you like me to reserve your spot for the webinar?\nUser: Wait. Can you tell me more about the the webinar? What is it about? \nAgent: Of course. The webinar is called “How to Lead the Sales Transformation for Better Results.” \n\nIt’s designed for HR professionals and sales leaders. 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","words":[{"word":"Can ","start":89.716,"end":90.036},{"word":"you ","start":90.036,"end":90.196},{"word":"tell ","start":90.196,"end":90.43599999999999},{"word":"me ","start":90.43599999999999,"end":90.996},{"word":"when ","start":91.23599999999999,"end":91.636},{"word":"is ","start":91.636,"end":91.79599999999999},{"word":"it? ","start":91.79599999999999,"end":91.956}]},{"role":"agent","content":"Absolutely. The webinar will take place on April 8th, 2026, at 1:00 pm Eastern Time. Would you like me to reserve your spot for this free session?","words":[{"word":"Absolutely.","start":93.24,"end":94.111},{"word":" The ","start":94.15666674804687,"end":94.27366674804688},{"word":"webinar ","start":94.27366674804688,"end":94.64466674804687},{"word":"will ","start":94.64466674804687,"end":94.80766674804687},{"word":"take ","start":94.80766674804687,"end":95.00466674804687},{"word":"place ","start":95.00466674804687,"end":95.30666674804688},{"word":"on ","start":95.30666674804688,"end":95.45766674804688},{"word":"April ","start":95.45766674804688,"end":95.77066674804688},{"word":"8th, ","start":95.77066674804688,"end":96.03766674804687},{"word":"2026, ","start":96.03766674804687,"end":96.30466674804687},{"word":"at ","start":96.30466674804687,"end":96.56066674804687},{"word":"1:00 ","start":96.56066674804687,"end":96.86266674804688},{"word":"pm ","start":96.86266674804688,"end":97.01266674804687},{"word":"Eastern ","start":97.01266674804687,"end":97.26866674804687},{"word":"Time.","start":97.26866674804687,"end":97.65166674804688},{"word":" Would ","start":98.61491674804688,"end":98.78991674804688},{"word":"you ","start":98.78991674804688,"end":98.89391674804688},{"word":"like ","start":98.89391674804688,"end":99.06791674804687},{"word":"me ","start":99.06791674804687,"end":99.17291674804687},{"word":"to ","start":99.17291674804687,"end":99.27691674804687},{"word":"reserve ","start":99.27691674804687,"end":99.61391674804688},{"word":"your ","start":99.61391674804688,"end":99.75291674804687},{"word":"spot ","start":99.75291674804687,"end":100.08991674804687},{"word":"for ","start":100.08991674804687,"end":100.22891674804687},{"word":"this ","start":100.22891674804687,"end":100.42691674804688},{"word":"free ","start":100.42691674804688,"end":100.68191674804687},{"word":"session?","start":100.68191674804687,"end":101.40191674804687}],"metadata":{"response_id":6}},{"role":"user","content":"And how long is it? ","words":[{"word":"And ","start":102.656005,"end":102.976005},{"word":"how ","start":102.976005,"end":103.216},{"word":"long ","start":103.216,"end":103.37600599999999},{"word":"is ","start":103.37600599999999,"end":103.61600399999999},{"word":"it? ","start":103.61600399999999,"end":103.856}]},{"role":"agent","content":"The webinar is scheduled for about one hour. Would you like me to reserve your spot?","words":[{"word":"The ","start":105.395,"end":105.558},{"word":"webinar ","start":105.558,"end":105.918},{"word":"is ","start":105.918,"end":105.999},{"word":"scheduled ","start":105.999,"end":106.405},{"word":"for ","start":106.405,"end":106.544},{"word":"about ","start":106.544,"end":106.788},{"word":"one ","start":106.788,"end":106.962},{"word":"hour.","start":106.962,"end":107.508},{"word":" Would ","start":107.543125,"end":107.752125},{"word":"you ","start":107.752125,"end":107.856125},{"word":"like ","start":107.856125,"end":108.030125},{"word":"me ","start":108.030125,"end":108.135125},{"word":"to ","start":108.135125,"end":108.251125},{"word":"reserve ","start":108.251125,"end":108.623125},{"word":"your ","start":108.623125,"end":108.797125},{"word":"spot?","start":108.797125,"end":109.412125}],"metadata":{"response_id":8}},{"role":"user","content":"And who's giving it? ","words":[{"word":"And ","start":110.606,"end":110.84599999999999},{"word":"who's ","start":110.84599999999999,"end":111.246},{"word":"giving ","start":111.246,"end":111.48599999999999},{"word":"it? ","start":111.48599999999999,"end":111.566}]},{"role":"user","content":"it? ","words":[{"word":"it? ","start":111.566,"end":111.806}]},{"role":"agent","content":"The webinar will be presented by Bruno Seguin from Halifax Consulting. The session will be moderated by Peter Ferreira from AtmanCo. 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","words":[{"word":"What's ","start":124.826,"end":125.546004},{"word":"the ","start":125.546004,"end":125.706},{"word":"relationship ","start":125.706,"end":126.26599999999999},{"word":"between ","start":126.26599999999999,"end":127.066},{"word":"Atmanco ","start":127.62599999999999,"end":128.346},{"word":"and ","start":128.346,"end":129.06601},{"word":"Halifax? ","start":129.06601,"end":129.54600000000002}]},{"role":"user","content":"Consulting. ","words":[{"word":"Consulting. ","start":129.79600000000002,"end":130.596}]},{"role":"agent","content":"Great question. AtmanCo is partnering with Halifax Consulting for this webinar. Halifax Consulting is an international B2B consulting and training firm focused on improving how companies sell and manage customer relationships.Together, we’re offering this session to share practical ways HR professionals can support sales teams for better, sustainable results. 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","words":[{"word":"Sure. ","start":154.95600000000002,"end":155.276}]},{"role":"agent","content":"Perfect. You’ll receive an email with all the information you need about the webinar, including the join link.\n\nThank you for taking the time to speak with me today. Goodbye.","words":[{"word":"Perfect.","start":157.174,"end":157.893},{"word":" You’ll ","start":157.9394582519531,"end":158.21845825195314},{"word":"receive ","start":158.21845825195314,"end":158.62445825195311},{"word":"an ","start":158.62445825195311,"end":158.77545825195313},{"word":"email ","start":158.77545825195313,"end":159.1474582519531},{"word":"with ","start":159.1474582519531,"end":159.33345825195312},{"word":"all ","start":159.33345825195312,"end":159.51845825195312},{"word":"the ","start":159.51845825195312,"end":159.63445825195313},{"word":"information ","start":159.63445825195313,"end":160.20345825195312},{"word":"you ","start":160.20345825195312,"end":160.31945825195314},{"word":"need ","start":160.31945825195314,"end":160.5284582519531},{"word":"about ","start":160.5284582519531,"end":160.76145825195312},{"word":"the ","start":160.76145825195312,"end":160.86545825195313},{"word":"webinar, ","start":160.86545825195313,"end":161.33045825195313},{"word":"including ","start":161.33045825195313,"end":161.80645825195313},{"word":"the ","start":161.80645825195313,"end":161.9334582519531},{"word":"join ","start":161.9334582519531,"end":162.25845825195313},{"word":"link.","start":162.25845825195313,"end":162.76945825195313},{"word":"\n\nThank ","start":162.80466674804688,"end":163.10666674804688},{"word":"you ","start":163.10666674804688,"end":163.2336667480469},{"word":"for ","start":163.2336667480469,"end":163.37366674804687},{"word":"taking ","start":163.37366674804687,"end":163.66366674804686},{"word":"the ","start":163.66366674804686,"end":163.76766674804688},{"word":"time ","start":163.76766674804688,"end":164.03466674804687},{"word":"to ","start":164.03466674804687,"end":164.12766674804686},{"word":"speak ","start":164.12766674804686,"end":164.38366674804686},{"word":"with ","start":164.38366674804686,"end":164.55766674804687},{"word":"me ","start":164.55766674804687,"end":164.67366674804688},{"word":"today.","start":164.67366674804688,"end":165.23066674804687},{"word":" Goodbye.","start":165.277,"end":166.02}],"metadata":{"response_id":13}},{"role":"user","content":"Goodbye. ","words":[{"word":"Goodbye. ","start":167.306,"end":167.786}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Gil?","words":[{"word":"Hello, ","start":1.028,"end":1.376},{"word":"may ","start":1.376,"end":1.539},{"word":"I ","start":1.539,"end":1.632},{"word":"please ","start":1.632,"end":1.922},{"word":"speak ","start":1.922,"end":2.166},{"word":"with ","start":2.166,"end":2.317},{"word":"Gil?","start":2.317,"end":2.816}],"metadata":{"response_id":0}},{"role":"user","content":"Yes. It's me. ","words":[{"word":"Yes. ","start":4.156,"end":4.636},{"word":"It's ","start":4.636,"end":4.9560002999999995},{"word":"me. ","start":4.9560002999999995,"end":5.116}]},{"role":"agent","content":"Hello Gil. My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,” and we’d like to invite you to it. May I reserve your spot?","words":[{"word":"Hello ","start":6.213,"end":6.538},{"word":"Gil.","start":6.538,"end":7.026},{"word":" My ","start":7.048791748046875,"end":7.234791748046875},{"word":"name ","start":7.234791748046875,"end":7.373791748046875},{"word":"is ","start":7.373791748046875,"end":7.489791748046875},{"word":"Ellen, ","start":7.489791748046875,"end":7.780791748046875},{"word":"and ","start":7.780791748046875,"end":7.919791748046875},{"word":"I’m ","start":7.919791748046875,"end":8.082791748046875},{"word":"calling ","start":8.082791748046875,"end":8.383791748046875},{"word":"on ","start":8.383791748046875,"end":8.488791748046875},{"word":"behalf ","start":8.488791748046875,"end":8.766791748046876},{"word":"of ","start":8.766791748046876,"end":8.859791748046876},{"word":"AtmanCo.\n","start":8.859791748046876,"end":9.626791748046875},{"word":"\n","start":9.626416748046875,"end":9.626416748046875},{"word":"I’m ","start":9.661416748046875,"end":9.916416748046874},{"word":"confident ","start":9.916416748046874,"end":10.520416748046875},{"word":"that ","start":10.520416748046875,"end":10.659416748046874},{"word":"you ","start":10.659416748046874,"end":10.775416748046876},{"word":"are ","start":10.775416748046876,"end":10.938416748046874},{"word":"aware ","start":10.938416748046874,"end":11.275416748046876},{"word":"of ","start":11.275416748046876,"end":11.367416748046875},{"word":"the ","start":11.367416748046875,"end":11.460416748046875},{"word":"dramatic ","start":11.460416748046875,"end":11.925416748046874},{"word":"market ","start":11.925416748046874,"end":12.261416748046875},{"word":"changes ","start":12.261416748046875,"end":12.645416748046875},{"word":"in ","start":12.645416748046875,"end":12.737416748046876},{"word":"the ","start":12.737416748046876,"end":12.842416748046874},{"word":"sales ","start":12.842416748046874,"end":13.155416748046875},{"word":"process ","start":13.155416748046875,"end":13.666416748046874},{"word":"lately ","start":13.666416748046874,"end":14.189416748046876},{"word":"and ","start":14.189416748046876,"end":14.711416748046876},{"word":"the ","start":14.711416748046876,"end":14.827416748046875},{"word":"fact ","start":14.827416748046875,"end":15.071416748046875},{"word":"that ","start":15.071416748046875,"end":15.222416748046875},{"word":"your ","start":15.222416748046875,"end":15.396416748046875},{"word":"sales ","start":15.396416748046875,"end":15.686416748046875},{"word":"team ","start":15.686416748046875,"end":15.977416748046876},{"word":"needs ","start":15.977416748046876,"end":16.348416748046876},{"word":"HR ","start":16.348416748046876,"end":16.882416748046875},{"word":"assistance ","start":16.882416748046875,"end":17.440416748046875},{"word":"to ","start":17.440416748046875,"end":17.614416748046875},{"word":"adjust.","start":17.614416748046875,"end":18.357416748046877},{"word":" So, ","start":18.403125,"end":18.624125},{"word":"we’re ","start":18.624125,"end":18.798125},{"word":"hosting ","start":18.798125,"end":19.286125},{"word":"a ","start":19.286125,"end":19.390125},{"word":"live ","start":19.390125,"end":19.646125},{"word":"webinar ","start":19.646125,"end":20.261125},{"word":"on ","start":20.261125,"end":20.656125},{"word":"April ","start":20.656125,"end":21.039125},{"word":"8th, ","start":21.039125,"end":21.527125},{"word":"called ","start":21.527125,"end":21.817125},{"word":"\"How ","start":21.817125,"end":22.026125},{"word":"to ","start":22.026125,"end":22.142125},{"word":"Lead ","start":22.142125,"end":22.374125},{"word":"the ","start":22.374125,"end":22.479125},{"word":"Sales ","start":22.479125,"end":22.780125},{"word":"Transformation ","start":22.780125,"end":23.500125},{"word":"for ","start":23.500125,"end":23.640125},{"word":"Better ","start":23.640125,"end":23.895125},{"word":"Results,” ","start":23.895125,"end":24.673125},{"word":"and ","start":24.673125,"end":24.882125},{"word":"we’d ","start":24.882125,"end":25.079125},{"word":"like ","start":25.079125,"end":25.265125},{"word":"to ","start":25.265125,"end":25.393125},{"word":"invite ","start":25.393125,"end":25.718125},{"word":"you ","start":25.718125,"end":25.857125},{"word":"to ","start":25.857125,"end":26.054125},{"word":"it.","start":26.054125,"end":26.391125},{"word":" May ","start":26.43725,"end":26.61225},{"word":"I ","start":26.61225,"end":26.69325},{"word":"reserve ","start":26.69325,"end":26.97125},{"word":"your ","start":26.97125,"end":27.09925},{"word":"spot?","start":27.09925,"end":27.59825}],"metadata":{"response_id":2}},{"role":"user","content":"Which organization you're calling from? ","words":[{"word":"Which ","start":30.536,"end":30.856002},{"word":"organization ","start":30.856002,"end":31.416001},{"word":"you're ","start":31.416001,"end":31.736000999999998},{"word":"calling ","start":31.736000999999998,"end":31.976},{"word":"from? ","start":31.976,"end":32.216002}]},{"role":"agent","content":"I’m calling on behalf of AtmanCo, a leader in human capital diagnostics, planning, and optimization. We help organizations improve performance and decision-making.Would you like me to reserve your spot for the webinar?","words":[{"word":"I’m ","start":34.301,"end":34.498},{"word":"calling ","start":34.498,"end":34.824},{"word":"on ","start":34.824,"end":34.94},{"word":"behalf ","start":34.94,"end":35.288},{"word":"of ","start":35.288,"end":35.416},{"word":"AtmanCo, ","start":35.416,"end":36.101},{"word":"a ","start":36.101,"end":36.252},{"word":"leader ","start":36.252,"end":36.553},{"word":"in ","start":36.553,"end":36.67},{"word":"human ","start":36.67,"end":36.948},{"word":"capital ","start":36.948,"end":37.32},{"word":"diagnostics, ","start":37.32,"end":38.144},{"word":"planning, ","start":38.144,"end":38.608},{"word":"and ","start":38.608,"end":38.759},{"word":"optimization.","start":38.759,"end":39.618},{"word":" We ","start":39.66445825195313,"end":39.85045825195313},{"word":"help ","start":39.85045825195313,"end":40.08245825195313},{"word":"organizations ","start":40.08245825195313,"end":40.860458251953126},{"word":"improve ","start":40.860458251953126,"end":41.26745825195312},{"word":"performance ","start":41.26745825195312,"end":41.77745825195313},{"word":"and ","start":41.77745825195313,"end":41.91745825195313},{"word":"decision-making.","start":41.91745825195313,"end":42.86945825195313},{"word":"Would ","start":42.91525,"end":43.13625},{"word":"you ","start":43.13625,"end":43.26425},{"word":"like ","start":43.26425,"end":43.46125},{"word":"me ","start":43.46125,"end":43.57725},{"word":"to ","start":43.57725,"end":43.71725},{"word":"reserve ","start":43.71725,"end":44.04225},{"word":"your ","start":44.04225,"end":44.19325},{"word":"spot ","start":44.19325,"end":44.46025},{"word":"for ","start":44.46025,"end":44.56425},{"word":"the ","start":44.56425,"end":44.66925},{"word":"webinar?","start":44.66925,"end":45.37725}],"metadata":{"response_id":3}},{"role":"user","content":"Wait. Can you tell me more about the the webinar? What is it about? ","words":[{"word":"Wait. ","start":46.986000000000004,"end":47.626000000000005},{"word":"Can ","start":47.626000000000005,"end":47.86600000000001},{"word":"you ","start":47.86600000000001,"end":48.026},{"word":"tell ","start":48.026,"end":48.186},{"word":"me ","start":48.186,"end":48.346000000000004},{"word":"more ","start":48.346000000000004,"end":48.506},{"word":"about ","start":48.506,"end":48.745997},{"word":"the ","start":48.86600000000001,"end":49.106},{"word":"the ","start":49.106,"end":49.346000000000004},{"word":"webinar? ","start":49.346000000000004,"end":49.986000000000004},{"word":"What ","start":49.986000000000004,"end":50.146},{"word":"is ","start":50.146,"end":50.386},{"word":"it ","start":50.386,"end":50.786},{"word":"about? ","start":50.786,"end":51.186}]},{"role":"agent","content":"Of course. The webinar is called “How to Lead the Sales Transformation for Better Results.” \n\nIt’s designed for HR professionals and sales leaders. The session will cover how AI has changed the sales environment, how to identify who will succeed in sales roles, how to fix underperformance without replacing your entire team, and how to align talent, roles, and strategy for measurable results.It’s interactive, led by Bruno Seguin from Halifax Consulting, and will show practical ways to boost your sales team’s performance using multi-dimensional talent insights.Would you like me to reserve your spot?","words":[{"word":"Of ","start":52.442,"end":52.662},{"word":"course.","start":52.662,"end":53.336},{"word":" The ","start":53.381666748046875,"end":53.521666748046876},{"word":"webinar ","start":53.521666748046876,"end":53.939666748046875},{"word":"is ","start":53.939666748046875,"end":54.07866674804688},{"word":"called ","start":54.07866674804688,"end":54.50866674804688},{"word":"“How ","start":54.50866674804688,"end":54.786666748046876},{"word":"to ","start":54.786666748046876,"end":54.914666748046876},{"word":"Lead 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","words":[{"word":"Can ","start":89.716,"end":90.036},{"word":"you ","start":90.036,"end":90.196},{"word":"tell ","start":90.196,"end":90.43599999999999},{"word":"me ","start":90.43599999999999,"end":90.996},{"word":"when ","start":91.23599999999999,"end":91.636},{"word":"is ","start":91.636,"end":91.79599999999999},{"word":"it? ","start":91.79599999999999,"end":91.956}]},{"role":"agent","content":"Absolutely. The webinar will take place on April 8th, 2026, at 1:00 pm Eastern Time. Would you like me to reserve your spot for this free session?","words":[{"word":"Absolutely.","start":93.24,"end":94.111},{"word":" The ","start":94.15666674804687,"end":94.27366674804688},{"word":"webinar ","start":94.27366674804688,"end":94.64466674804687},{"word":"will ","start":94.64466674804687,"end":94.80766674804687},{"word":"take ","start":94.80766674804687,"end":95.00466674804687},{"word":"place ","start":95.00466674804687,"end":95.30666674804688},{"word":"on ","start":95.30666674804688,"end":95.45766674804688},{"word":"April ","start":95.45766674804688,"end":95.77066674804688},{"word":"8th, ","start":95.77066674804688,"end":96.03766674804687},{"word":"2026, ","start":96.03766674804687,"end":96.30466674804687},{"word":"at ","start":96.30466674804687,"end":96.56066674804687},{"word":"1:00 ","start":96.56066674804687,"end":96.86266674804688},{"word":"pm ","start":96.86266674804688,"end":97.01266674804687},{"word":"Eastern ","start":97.01266674804687,"end":97.26866674804687},{"word":"Time.","start":97.26866674804687,"end":97.65166674804688},{"word":" Would ","start":98.61491674804688,"end":98.78991674804688},{"word":"you ","start":98.78991674804688,"end":98.89391674804688},{"word":"like ","start":98.89391674804688,"end":99.06791674804687},{"word":"me ","start":99.06791674804687,"end":99.17291674804687},{"word":"to ","start":99.17291674804687,"end":99.27691674804687},{"word":"reserve ","start":99.27691674804687,"end":99.61391674804688},{"word":"your ","start":99.61391674804688,"end":99.75291674804687},{"word":"spot ","start":99.75291674804687,"end":100.08991674804687},{"word":"for ","start":100.08991674804687,"end":100.22891674804687},{"word":"this ","start":100.22891674804687,"end":100.42691674804688},{"word":"free ","start":100.42691674804688,"end":100.68191674804687},{"word":"session?","start":100.68191674804687,"end":101.40191674804687}],"metadata":{"response_id":6}},{"role":"user","content":"And how long is it? ","words":[{"word":"And ","start":102.656005,"end":102.976005},{"word":"how ","start":102.976005,"end":103.216},{"word":"long ","start":103.216,"end":103.37600599999999},{"word":"is ","start":103.37600599999999,"end":103.61600399999999},{"word":"it? ","start":103.61600399999999,"end":103.856}]},{"role":"agent","content":"The webinar is scheduled for about one hour. Would you like me to reserve your spot?","words":[{"word":"The ","start":105.395,"end":105.558},{"word":"webinar ","start":105.558,"end":105.918},{"word":"is ","start":105.918,"end":105.999},{"word":"scheduled ","start":105.999,"end":106.405},{"word":"for ","start":106.405,"end":106.544},{"word":"about ","start":106.544,"end":106.788},{"word":"one ","start":106.788,"end":106.962},{"word":"hour.","start":106.962,"end":107.508},{"word":" Would ","start":107.543125,"end":107.752125},{"word":"you ","start":107.752125,"end":107.856125},{"word":"like ","start":107.856125,"end":108.030125},{"word":"me ","start":108.030125,"end":108.135125},{"word":"to ","start":108.135125,"end":108.251125},{"word":"reserve ","start":108.251125,"end":108.623125},{"word":"your ","start":108.623125,"end":108.797125},{"word":"spot?","start":108.797125,"end":109.412125}],"metadata":{"response_id":8}},{"role":"user","content":"And who's giving it? ","words":[{"word":"And ","start":110.606,"end":110.84599999999999},{"word":"who's ","start":110.84599999999999,"end":111.246},{"word":"giving ","start":111.246,"end":111.48599999999999},{"word":"it? ","start":111.48599999999999,"end":111.566}]},{"role":"user","content":"it? ","words":[{"word":"it? ","start":111.566,"end":111.806}]},{"role":"agent","content":"The webinar will be presented by Bruno Seguin from Halifax Consulting. The session will be moderated by Peter Ferreira from AtmanCo. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:19:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_77054a14f4eb39744d444e99db7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"KJ","last_name":"Jenison","full_name":"KJ Jenison","contact_id":"7111","email":"kjenison@lumindigital.com","orgname":"","bloc_notes_ac":"8887441074\r\nDec 3 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_77054a14f4eb39744d444e99db7","X-RetellAI-SipTraceId":"call_77054a14f4eb39744d444e99db7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775164747337,"end_timestamp":1775164749254,"duration_ms":1917,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. 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reached, no answer","cdate":"2026-04-02T16:19:13-05:00","udate":"2026-04-02T16:19:13-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/394953\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/394953\/field"},"owner":"7111","id":"394953"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"kjenison@lumindigital.com","phone":"6306398140","firstName":"KJ","lastName":"Jenison","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1123636237","ua":"okhttp\/5.3.2","hash":"9262bdc025a6bfe8e33469c16e23ddf5","socialdata_lastcheck":null,"email_local":"","email_domain":"lumindigital.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 16:19:13","created_timestamp":"2025-11-21 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3 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-12-03T11:05:49-06:00","udate":"2026-04-02T16:19:13-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234790\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234790\/field"},"owner":"7111","id":"234790"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"kjenison@lumindigital.com","phone":"6306398140","firstName":"KJ","lastName":"Jenison","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1123636237","ua":"okhttp\/5.3.2","hash":"9262bdc025a6bfe8e33469c16e23ddf5","socialdata_lastcheck":null,"email_local":"","email_domain":"lumindigital.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"kjenison@lumindigital.com","phone":"6306398140","firstName":"KJ","lastName":"Jenison","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1123636237","ua":"okhttp\/5.3.2","hash":"9262bdc025a6bfe8e33469c16e23ddf5","socialdata_lastcheck":null,"email_local":"","email_domain":"lumindigital.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 16:19:14","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 16:19:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"kjenison@lumindigital.com","phone":"6306398140","firstName":"KJ","lastName":"Jenison","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1123636237","ua":"okhttp\/5.3.2","hash":"9262bdc025a6bfe8e33469c16e23ddf5","socialdata_lastcheck":null,"email_local":"","email_domain":"lumindigital.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 16:19:14","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 16:19:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"kjenison@lumindigital.com","phone":"6306398140","firstName":"KJ","lastName":"Jenison","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1123636237","ua":"okhttp\/5.3.2","hash":"9262bdc025a6bfe8e33469c16e23ddf5","socialdata_lastcheck":null,"email_local":"","email_domain":"lumindigital.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 16:19:14","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 16:19:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"kjenison@lumindigital.com","phone":"6306398140","firstName":"KJ","lastName":"Jenison","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1123636237","ua":"okhttp\/5.3.2","hash":"9262bdc025a6bfe8e33469c16e23ddf5","socialdata_lastcheck":null,"email_local":"","email_domain":"lumindigital.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 16:19:14","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 16:19:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:19:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_77054a14f4eb39744d444e99db7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"KJ","last_name":"Jenison","full_name":"KJ Jenison","contact_id":"7111","email":"kjenison@lumindigital.com","orgname":"","bloc_notes_ac":"8887441074\r\nDec 3 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_77054a14f4eb39744d444e99db7","X-RetellAI-SipTraceId":"call_77054a14f4eb39744d444e99db7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775164747337,"end_timestamp":1775164749254,"duration_ms":1917,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. 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call was not answered by a human and went to voicemail immediately upon connection.","cdate":"2026-04-02T16:19:13-05:00","udate":"2026-04-02T16:19:23-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/394952\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/394952\/field"},"owner":"7111","id":"394952"}} FIELD 77 → HTTP 200 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reached, no answer","cdate":"2026-04-02T16:19:13-05:00","udate":"2026-04-02T16:19:23-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/394953\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/394953\/field"},"owner":"7111","id":"394953"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"kjenison@lumindigital.com","phone":"6306398140","firstName":"KJ","lastName":"Jenison","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1123636237","ua":"okhttp\/5.3.2","hash":"9262bdc025a6bfe8e33469c16e23ddf5","socialdata_lastcheck":null,"email_local":"","email_domain":"lumindigital.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 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3 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-12-03T11:05:49-06:00","udate":"2026-04-02T16:19:23-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234790\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234790\/field"},"owner":"7111","id":"234790"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"kjenison@lumindigital.com","phone":"6306398140","firstName":"KJ","lastName":"Jenison","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1123636237","ua":"okhttp\/5.3.2","hash":"9262bdc025a6bfe8e33469c16e23ddf5","socialdata_lastcheck":null,"email_local":"","email_domain":"lumindigital.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"kjenison@lumindigital.com","phone":"6306398140","firstName":"KJ","lastName":"Jenison","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1123636237","ua":"okhttp\/5.3.2","hash":"9262bdc025a6bfe8e33469c16e23ddf5","socialdata_lastcheck":null,"email_local":"","email_domain":"lumindigital.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 16:19:15","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 16:19:15","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"kjenison@lumindigital.com","phone":"6306398140","firstName":"KJ","lastName":"Jenison","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1123636237","ua":"okhttp\/5.3.2","hash":"9262bdc025a6bfe8e33469c16e23ddf5","socialdata_lastcheck":null,"email_local":"","email_domain":"lumindigital.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 16:19:15","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 16:19:15","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:19:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a4c1a726f523b0e8cc2ed39cf2b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sarah","last_name":"McDougall","full_name":"Sarah McDougall","contact_id":"8263","email":"NO-EMAIL1103@DUMMY.COM","orgname":"","bloc_notes_ac":"No de téléphone autre : 3063704333\r\nNov 28 2025 dont call second 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The agent did not engage in any conversation or complete any tasks.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered, no questions asked, no valid outcome, and no approved closing spoken due to voicemail.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation as call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked.","Skip Logic Accuracy":"0%. No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked or matched.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% as the official opening was never delivered after identity confirmation. Survey order integrity is 0% since no survey questions were asked. Skip logic accuracy is 0% because no branching logic was applied. Verbatim survey compliance is 0% due to absence of survey questions. Mandatory phrase detection is 0% as no required phrases were spoken. 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de t\u00e9l\u00e9phone autre\u00a0: 3063704333\r\nNov 28 2025 dont call second number\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-28T09:23:09-06:00","udate":"2026-04-02T16:19:28-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231057\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231057\/field"},"owner":"8263","id":"231057"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:41:15-06:00","email":"NO-EMAIL1103@DUMMY.COM","phone":"3063704333","firstName":"Sarah","lastName":"McDougall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"fe8b61e14601f531ae51b8d7c0d3ebe5","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:41:15","updated_utc_timestamp":"2026-04-02 16:19:28","created_timestamp":"2025-11-27 10:41:15","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:41:15-06:00","email":"NO-EMAIL1103@DUMMY.COM","phone":"3063704333","firstName":"Sarah","lastName":"McDougall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"fe8b61e14601f531ae51b8d7c0d3ebe5","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:41:15","updated_utc_timestamp":"2026-04-02 16:19:29","created_timestamp":"2025-11-27 10:41:15","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:19:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c78b78b8ca4a42782c8b91b0fa5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Omar","last_name":"Reid","full_name":"Omar Reid","contact_id":"9217","email":"omar.reid@harrishealth.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c78b78b8ca4a42782c8b91b0fa5","X-RetellAI-SipTraceId":"call_c78b78b8ca4a42782c8b91b0fa5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775164773008,"end_timestamp":1775164775144,"duration_ms":2136,"transcript":"User: Sorry. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:27-05:00","email":"omar.reid@harrishealth.org","phone":"3464260187","firstName":"Omar","lastName":"Reid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"52ac45c323780af3499371290183a375","socialdata_lastcheck":null,"email_local":"","email_domain":"harrishealth.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:27","updated_utc_timestamp":"2026-04-02 16:19:41","created_timestamp":"2026-03-18 09:13:27","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:27-05:00","email":"omar.reid@harrishealth.org","phone":"3464260187","firstName":"Omar","lastName":"Reid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"52ac45c323780af3499371290183a375","socialdata_lastcheck":null,"email_local":"","email_domain":"harrishealth.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:27","updated_utc_timestamp":"2026-04-02 16:19:41","created_timestamp":"2026-03-18 09:13:27","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:27-05:00","email":"omar.reid@harrishealth.org","phone":"3464260187","firstName":"Omar","lastName":"Reid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"52ac45c323780af3499371290183a375","socialdata_lastcheck":null,"email_local":"","email_domain":"harrishealth.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:27","updated_utc_timestamp":"2026-04-02 16:19:41","created_timestamp":"2026-03-18 09:13:27","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:19:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1b5f34b06804898808ec5f43ba6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Anya","last_name":"Kats","full_name":"Anya Kats","contact_id":"6429","email":"NO-EMAIL813@DUMMY.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1b5f34b06804898808ec5f43ba6","X-RetellAI-SipTraceId":"call_1b5f34b06804898808ec5f43ba6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775164771373,"end_timestamp":1775164774591,"duration_ms":3218,"transcript":"User: Your call has been forwarded to an automatic voice message system. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automatic voice message system. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:19:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cd37d15b88d7980b10c609012c9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Qian","last_name":"Song","full_name":"Qian Song","contact_id":"6076","email":"NO-EMAIL359@DUMMY.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cd37d15b88d7980b10c609012c9","X-RetellAI-SipTraceId":"call_cd37d15b88d7980b10c609012c9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775164774042,"end_timestamp":1775164777164,"duration_ms":3122,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:26:28-05:00","email":"NO-EMAIL359@DUMMY.com","phone":"9795745556","firstName":"Qian","lastName":"Song","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"0aa640e512204078283fed6dd673891e","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:26:28","updated_utc_timestamp":"2026-04-02 16:19:43","created_timestamp":"2025-10-30 16:26:28","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:19:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_eee387b0036e1e85906c6419db1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mary","last_name":"Lazzaroni","full_name":"Mary Lazzaroni","contact_id":"7136","email":"mary.lazzaroni@manna.com","orgname":"","bloc_notes_ac":"8003943949\r\nDec 3 2025 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3 2025 vm\n2026 Apr 02 call initiated but no answer","cdate":"2025-12-03T11:28:20-06:00","udate":"2026-04-02T16:19:49-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234851\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234851\/field"},"owner":"7136","id":"234851"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"mary.lazzaroni@manna.com","phone":"6305603866","firstName":"Mary","lastName":"Lazzaroni","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"2dd3cbebc2931c31ff70a2663c1d1c28","socialdata_lastcheck":null,"email_local":"","email_domain":"manna.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"mary.lazzaroni@manna.com","phone":"6305603866","firstName":"Mary","lastName":"Lazzaroni","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"2dd3cbebc2931c31ff70a2663c1d1c28","socialdata_lastcheck":null,"email_local":"","email_domain":"manna.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:15","updated_utc_timestamp":"2026-04-02 16:19:50","created_timestamp":"2025-11-21 09:54:15","updated_timestamp":"2026-04-02 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Official Opening Gate Accuracy is 0% because the official opening was not delivered after identity confirmation; the call went to voicemail. Survey Order Integrity Score and Skip Logic Accuracy are 100% as no survey questions or branching logic were applicable. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were absent in voicemail scenario.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4677],"average":4677,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16304791401","direction":"outbound"},"event_timestamp":1775164791009} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5369 CALL ID: call_1ea618c027a7c8c16ff64727e60 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:24:08-05:00","email":"NO-EMAIL235@DUMMY.com","phone":"6304791401","firstName":"Joanne","lastName":"Gugliuzza","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"5e4e503e8be8bd8a415cf71296b328fc","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:24:08","updated_utc_timestamp":"2026-04-02 16:19:52","created_timestamp":"2025-10-30 16:24:08","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:24:08-05:00","email":"NO-EMAIL235@DUMMY.com","phone":"6304791401","firstName":"Joanne","lastName":"Gugliuzza","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"5e4e503e8be8bd8a415cf71296b328fc","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:19:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:24:08","updated_utc_timestamp":"2026-04-02 16:19:52","created_timestamp":"2025-10-30 16:24:08","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:19:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_52daa3a85d22214b2455c454cf9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Calhoun","last_name":"Zubia","full_name":"Calhoun Zubia","contact_id":"6386","email":"NO-EMAIL669@DUMMY.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 He hung 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-12-16T13:07:57-06:00","email":"NO-EMAIL1130@DUMMY.COM","phone":"","firstName":"Priya","lastName":"Kesarwani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"245091b354b1960d8ad1c041ed14f7fe","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-16 13:07:57","updated_utc_timestamp":"2026-04-02 16:20:05","created_timestamp":"2025-12-16 13:07:57","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:20:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9e8f1b704a0f8e99d75609a058d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Karim","last_name":"Walji","full_name":"Karim Walji","contact_id":"6657","email":"NO-EMAIL860@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : \r\nATM Nov 20 2025 1st number vm, 2nd not assigned\r\nATM Nov 24 2025 not available. vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9e8f1b704a0f8e99d75609a058d","X-RetellAI-SipTraceId":"call_9e8f1b704a0f8e99d75609a058d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775164796419,"end_timestamp":1775164800528,"duration_ms":4109,"transcript":"User: Hello. \nAgent: Hello, may I please speak with \nUser: We are not available now. \n","transcript_object":[{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":1.6289999,"end":2.4289999}]},{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.442,"end":1.744},{"word":"may ","start":1.744,"end":1.883},{"word":"I ","start":1.883,"end":1.953},{"word":"please ","start":1.953,"end":2.139},{"word":"speak ","start":2.139,"end":2.348},{"word":"with ","start":2.348,"end":2.499}],"metadata":{"response_id":0}},{"role":"user","content":"We are not available now. ","words":[{"word":"We ","start":2.4289999,"end":2.749},{"word":"are ","start":2.749,"end":2.9089999},{"word":"not ","start":2.9089999,"end":3.149},{"word":"available ","start":3.149,"end":3.549},{"word":"now. ","start":3.549,"end":3.7889999999999997}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":1.6289999,"end":2.4289999}]},{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.442,"end":1.744},{"word":"may ","start":1.744,"end":1.883},{"word":"I ","start":1.883,"end":1.953},{"word":"please ","start":1.953,"end":2.139},{"word":"speak ","start":2.139,"end":2.348},{"word":"with ","start":2.348,"end":2.499}],"metadata":{"response_id":0}},{"role":"user","content":"We are not available now. ","words":[{"word":"We ","start":2.4289999,"end":2.749},{"word":"are ","start":2.749,"end":2.9089999},{"word":"not ","start":2.9089999,"end":3.149},{"word":"available ","start":3.149,"end":3.549},{"word":"now. ","start":3.549,"end":3.7889999999999997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/879dbc77d62f948e87b1888a5460e649f609a9b585a7c8a0731006b92cc3e987/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/879dbc77d62f948e87b1888a5460e649f609a9b585a7c8a0731006b92cc3e987/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/879dbc77d62f948e87b1888a5460e649f609a9b585a7c8a0731006b92cc3e987/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1103,"p90":1103,"p95":1103,"p99":1103,"min":1103,"max":1103,"num":1,"values":[1103]},"tts":{"p50":223,"p90":223,"p95":223,"p99":223,"min":223,"max":223,"num":1,"values":[223]},"knowledge_base":{"p50":51,"p90":51,"p95":51,"p99":51,"min":51,"max":51,"num":1,"values":[51]},"asr":{"p50":40,"p90":50,"p95":50,"p99":50,"min":10,"max":50,"num":5,"values":[10,20,50,40,50]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.5991667,"combined_cost":2.9958333},"call_analysis":{"call_summary":"The call was made but reached voicemail as the contact was not available to speak at the time.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered, no questions asked, no valid outcome, and no approved closing spoken due to voicemail.","Official Opening Gate Accuracy":"100%. No official opening was spoken after identity confirmation because the call was not answered by a human, so no violation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applied as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call did not progress beyond voicemail, so no official opening, survey questions, valid outcome, or closing were delivered. Official Opening Gate Accuracy is 100% because the official opening was not spoken to a gatekeeper or before identity confirmation, as no human answered. Survey Order Integrity and Skip Logic Accuracy are 100% by default since no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to lack of conversation and survey questions.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4668],"average":4668,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12814945877","direction":"outbound"},"event_timestamp":1775164805966} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6657 CALL ID: call_9e8f1b704a0f8e99d75609a058d EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was made but reached voicemail as the contact was not available to speak at the time.","cdate":"2026-04-02T16:20:06-05:00","udate":"2026-04-02T16:20:06-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395075\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395075\/field"},"owner":"6657","id":"395075"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL860@DUMMY.com","phone":"2814945877","firstName":"Karim","lastName":"Walji","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"205de80a506c162a4ab48f3dcc525a3a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:20:06","created_timestamp":"2025-11-18 09:45:35","updated_timestamp":"2026-04-02 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reached, no contact","cdate":"2026-04-02T16:20:06-05:00","udate":"2026-04-02T16:20:06-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395076\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395076\/field"},"owner":"6657","id":"395076"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL860@DUMMY.com","phone":"2814945877","firstName":"Karim","lastName":"Walji","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"205de80a506c162a4ab48f3dcc525a3a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:20:06","created_timestamp":"2025-11-18 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no de t\u00e9l\u00e9phone\u00a0: \r\nATM Nov 20 2025 1st number vm, 2nd not assigned\r\nATM Nov 24 2025 not available. vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T10:34:02-06:00","udate":"2026-04-02T16:20:06-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188961\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188961\/field"},"owner":"6657","id":"188961"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL860@DUMMY.com","phone":"2814945877","firstName":"Karim","lastName":"Walji","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"205de80a506c162a4ab48f3dcc525a3a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:20:07","created_timestamp":"2025-11-18 09:45:35","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL860@DUMMY.com","phone":"2814945877","firstName":"Karim","lastName":"Walji","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"205de80a506c162a4ab48f3dcc525a3a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:20:07","created_timestamp":"2025-11-18 09:45:35","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL860@DUMMY.com","phone":"2814945877","firstName":"Karim","lastName":"Walji","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"205de80a506c162a4ab48f3dcc525a3a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:20:08","created_timestamp":"2025-11-18 09:45:35","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:20:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_67796abe5816bf6e6cb66065a49","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ramesh","last_name":"Thirumalai","full_name":"Ramesh Thirumalai","contact_id":"5374","email":"NO-EMAIL236@DUMMY.com","orgname":"","bloc_notes_ac":"Nov 28 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_67796abe5816bf6e6cb66065a49","X-RetellAI-SipTraceId":"call_67796abe5816bf6e6cb66065a49","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775164794735,"end_timestamp":1775164798257,"duration_ms":3522,"transcript":"User: Hey there. We've sent your call to our voice message system. \n","transcript_object":[{"role":"user","content":"Hey there. We've sent your call to our voice message system. ","words":[{"word":"Hey ","start":0.42899998,"end":0.7489999700000001},{"word":"there. ","start":0.7489999700000001,"end":1.2289998999999998},{"word":"We've ","start":1.2289998999999998,"end":1.549},{"word":"sent ","start":1.549,"end":1.7089999999999999},{"word":"your ","start":1.7089999999999999,"end":1.8689999},{"word":"call ","start":1.8689999,"end":2.029},{"word":"to ","start":2.029,"end":2.1889998},{"word":"our ","start":2.1889998,"end":2.3489999999999998},{"word":"voice ","start":2.3489999999999998,"end":2.589},{"word":"message ","start":2.589,"end":2.9089999},{"word":"system. ","start":2.9089999,"end":3.2289998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hey there. We've sent your call to our voice message system. ","words":[{"word":"Hey ","start":0.42899998,"end":0.7489999700000001},{"word":"there. 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No phrases were required or spoken due to no conversation, so compliance is perfect by default.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, the call flow completion rate is 0%. Since no human was reached, official opening gate accuracy is perfect by default. No survey questions or branching occurred, so survey order integrity and skip logic accuracy are 100%. No phrases were spoken, so verbatim survey compliance and mandatory phrase detection are also 100%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4698],"average":4698,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16399984173","direction":"outbound"},"event_timestamp":1775164814437} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5374 CALL ID: call_67796abe5816bf6e6cb66065a49 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:24:09-05:00","email":"NO-EMAIL236@DUMMY.com","phone":"6399984173","firstName":"Ramesh","lastName":"Thirumalai","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"19fb77b46e8a681975c97519f580cc27","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:24:09","updated_utc_timestamp":"2026-04-02 16:20:14","created_timestamp":"2025-10-30 16:24:09","updated_timestamp":"2026-04-02 16:20:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5374\/automationEntryCounts"},"id":"5374","organization":null}],"fieldValue":{"contact":"5374","field":"76","value":"The call was not answered by a human and went directly to voicemail. No conversation took place.","cdate":"2026-04-02T16:20:14-05:00","udate":"2026-04-02T16:20:14-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395084\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395084\/field"},"owner":"5374","id":"395084"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:24:09-05:00","email":"NO-EMAIL236@DUMMY.com","phone":"6399984173","firstName":"Ramesh","lastName":"Thirumalai","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"19fb77b46e8a681975c97519f580cc27","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:24:09","updated_utc_timestamp":"2026-04-02 16:20:15","created_timestamp":"2025-10-30 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reached voicemail","cdate":"2026-04-02T16:20:15-05:00","udate":"2026-04-02T16:20:15-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395085\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395085\/field"},"owner":"5374","id":"395085"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-30T16:24:09-05:00","email":"NO-EMAIL236@DUMMY.com","phone":"6399984173","firstName":"Ramesh","lastName":"Thirumalai","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"19fb77b46e8a681975c97519f580cc27","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:24:09","updated_utc_timestamp":"2026-04-02 16:20:15","created_timestamp":"2025-10-30 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:24:08-05:00","email":"NO-EMAIL97@DUMMY.com","phone":"3062626482","firstName":"Farial","lastName":"K","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"eaa5bf3e27284d2baabdfe2ec7138f32","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:24:08","updated_utc_timestamp":"2026-04-02 16:20:32","created_timestamp":"2025-10-30 16:24:08","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:20:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8bd2d61d87f9249f433fa9d9566","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Paige","last_name":"Butler","full_name":"Paige Butler","contact_id":"6973","email":"paige.butler@getcenter.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8bd2d61d87f9249f433fa9d9566","X-RetellAI-SipTraceId":"call_8bd2d61d87f9249f433fa9d9566","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775164826378,"end_timestamp":1775164827989,"duration_ms":1611,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable and considered perfect.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it was not answered by a human.","Debug Analytical Variables":"The call was disconnected immediately due to voicemail, so no official opening or survey questions were asked, resulting in 0% call flow completion. Since no human was reached, official opening gate accuracy is perfect by default. No survey questions or branching occurred, so survey order integrity and skip logic accuracy are 100%. Verbatim survey compliance is also 100% as no questions were asked. Mandatory phrases were not detected, resulting in a No for compliance.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4657],"average":4657,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16082351760","direction":"outbound"},"event_timestamp":1775164831783} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6973 CALL ID: call_8bd2d61d87f9249f433fa9d9566 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:20:33","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:20:33","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:20:33","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:20:33","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:20:34","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:20:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fd41c5c6d949e61c3a20432805d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Allison","last_name":"Pham","full_name":"Allison Pham","contact_id":"6512","email":"NO-EMAIL705@DUMMY.com","orgname":"","bloc_notes_ac":"ATM Dec 1 2025 wrong number","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fd41c5c6d949e61c3a20432805d","X-RetellAI-SipTraceId":"call_fd41c5c6d949e61c3a20432805d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775164816126,"end_timestamp":1775164840685,"duration_ms":24559,"transcript":"User: Thank you for calling. I This is Laura. How may I help you? \nAgent: Hello Laura, may I please speak with Allison?\nUser: They're no Allison at the office. \nAgent: I understand. Do you happen to have their new contact information?\n","transcript_object":[{"role":"user","content":"Thank you for calling. I This is Laura. How may I help you? ","words":[{"word":"Thank ","start":1.6239999,"end":1.944},{"word":"you ","start":1.944,"end":2.024},{"word":"for ","start":2.024,"end":2.2640000000000002},{"word":"calling. ","start":2.2640000000000002,"end":2.744},{"word":"I ","start":2.744,"end":2.9039999},{"word":"This ","start":3.364,"end":3.604},{"word":"is ","start":3.604,"end":3.844},{"word":"Laura. ","start":3.844,"end":4.244},{"word":"How ","start":4.244,"end":4.404},{"word":"may ","start":4.404,"end":4.564},{"word":"I ","start":4.564,"end":4.644},{"word":"help ","start":4.644,"end":4.8039997},{"word":"you? 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Do you happen to have their new contact information?","words":[{"word":"I ","start":14.616,"end":14.72},{"word":"understand.","start":14.72,"end":15.487},{"word":" Do ","start":15.532666748046875,"end":15.660666748046875},{"word":"you ","start":15.660666748046875,"end":15.788666748046875},{"word":"happen ","start":15.788666748046875,"end":16.032666748046875},{"word":"to ","start":16.032666748046875,"end":16.101666748046874},{"word":"have ","start":16.101666748046874,"end":16.252666748046874},{"word":"their ","start":16.252666748046874,"end":16.426666748046873},{"word":"new ","start":16.426666748046873,"end":16.566666748046874},{"word":"contact ","start":16.566666748046874,"end":16.960666748046876},{"word":"information?","start":16.960666748046876,"end":17.715666748046875}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling. I This is Laura. How may I help you? ","words":[{"word":"Thank ","start":1.6239999,"end":1.944},{"word":"you ","start":1.944,"end":2.024},{"word":"for ","start":2.024,"end":2.2640000000000002},{"word":"calling. ","start":2.2640000000000002,"end":2.744},{"word":"I ","start":2.744,"end":2.9039999},{"word":"This ","start":3.364,"end":3.604},{"word":"is ","start":3.604,"end":3.844},{"word":"Laura. ","start":3.844,"end":4.244},{"word":"How ","start":4.244,"end":4.404},{"word":"may ","start":4.404,"end":4.564},{"word":"I ","start":4.564,"end":4.644},{"word":"help ","start":4.644,"end":4.8039997},{"word":"you? 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The call ended appropriately after discovering the contact was not available, no illogical branching.","Verbatim Survey Compliance":"0%. No survey questions were asked during the call.","Mandatory Phrase Detection":"No. The call did not include the phrase 'for statistical purposes', approved closing sentence, or mention of sending an email with a link.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was delivered properly but the call ended prematurely without survey questions or closing. Official Opening Gate Accuracy is 100% as the opening was after identity confirmation and not to a gatekeeper. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% because the call ended logically after contact was not available. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4667,5293,4693],"average":4884.333333333333,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+16516318112","direction":"outbound"},"event_timestamp":1775164847969} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6512 CALL ID: call_fd41c5c6d949e61c3a20432805d EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:11:37-06:00","email":"NO-EMAIL705@DUMMY.com","phone":"6516318112","firstName":"Allison","lastName":"Pham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"705637237031ae80dd890d131fe698a9","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:11:37","updated_utc_timestamp":"2026-04-02 16:20:48","created_timestamp":"2025-11-14 09:11:37","updated_timestamp":"2026-04-02 16:20:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6512\/automationEntryCounts"},"id":"6512","organization":null}],"fieldValue":{"contact":"6512","field":"76","value":"The agent called to speak with Allison but was informed by Laura that Allison is not at the office. 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Just checking if I’ve reached the right person.","words":[{"word":"Hello, ","start":23.156,"end":23.458},{"word":"is ","start":23.458,"end":23.574},{"word":"anyone ","start":23.574,"end":23.876},{"word":"there?","start":23.876,"end":24.34},{"word":" Just ","start":24.386333251953126,"end":24.549333251953126},{"word":"checking ","start":24.549333251953126,"end":24.886333251953126},{"word":"if ","start":24.886333251953126,"end":25.013333251953124},{"word":"I’ve ","start":25.013333251953124,"end":25.176333251953125},{"word":"reached ","start":25.176333251953125,"end":25.408333251953124},{"word":"the ","start":25.408333251953124,"end":25.513333251953124},{"word":"right ","start":25.513333251953124,"end":25.710333251953124},{"word":"person.","start":25.710333251953124,"end":26.383333251953125}],"metadata":{"response_id":2}},{"role":"user","content":"Good afternoon. Calhoun Burn. ","words":[{"word":"Good ","start":56.39,"end":56.709999999999994},{"word":"afternoon. 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","words":[{"word":"Do ","start":63.98,"end":64.3},{"word":"you ","start":64.3,"end":64.38},{"word":"have ","start":64.38,"end":64.46},{"word":"a ","start":64.46,"end":64.61999999999999},{"word":"last ","start":64.61999999999999,"end":64.78},{"word":"name? ","start":64.78,"end":64.94}]},{"role":"agent","content":"Yes, Mike Stewart. May I speak with him, please?","words":[{"word":"Yes, ","start":65.983,"end":66.331},{"word":"Mike ","start":66.331,"end":66.575},{"word":"Stewart.","start":66.575,"end":67.132},{"word":" May ","start":67.16733325195312,"end":67.36433325195313},{"word":"I ","start":67.36433325195313,"end":67.44533325195313},{"word":"speak ","start":67.44533325195313,"end":67.68933325195313},{"word":"with ","start":67.68933325195313,"end":67.84033325195313},{"word":"him, ","start":67.84033325195313,"end":67.99133325195312},{"word":"please?","start":67.99133325195312,"end":68.57233325195313}],"metadata":{"response_id":5}},{"role":"user","content":"We have no one by that name. 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:18-06:00","email":"mstewart@calhounburns.com","phone":"","firstName":"Mike","lastName":"Stewart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660997","ua":"okhttp\/5.3.2","hash":"aedce3784486b0ddbfbfefced2326800","socialdata_lastcheck":null,"email_local":"","email_domain":"calhounburns.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:20:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:18","updated_utc_timestamp":"2026-04-02 16:20:57","created_timestamp":"2025-12-15 22:45:18","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:21:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_70296a61b78eead0f76c6f7a3ca","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Trish","last_name":"Day","full_name":"Trish Day","contact_id":"8821","email":"NO-EMAIL1174@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_70296a61b78eead0f76c6f7a3ca","X-RetellAI-SipTraceId":"call_70296a61b78eead0f76c6f7a3ca","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775164774656,"end_timestamp":1775164886691,"duration_ms":112035,"transcript":"Agent: Hello, \nUser: I'm \nAgent: may I 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_108eefdcbd17c7c8ad6c00a6ea5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Paula","last_name":"Oliveira","full_name":"Paula 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d5f7ea4a95a280b01952686a2d0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ricardo","last_name":"Roiseman","full_name":"Ricardo Roiseman","contact_id":"2448","email":"ricardo.roiseman@softchoice.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 Can't reach 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 2448 CALL ID: call_d5f7ea4a95a280b01952686a2d0 EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:44:15-05:00","email":"ricardo.roiseman@softchoice.com","phone":"6477983724","firstName":"Ricardo","lastName":"Roiseman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"8a8293a58aa699b48f78efd156b1c6d3","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:15","updated_utc_timestamp":"2026-04-02 16:26:14","created_timestamp":"2025-08-21 15:44:15","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bd3e1416b8431d8f3847c3a97b4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Peter","last_name":"Buckley","full_name":"Peter Buckley","contact_id":"2454","email":"peter.buckley@softchoice.com","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 not 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Survey order integrity and skip logic accuracy are 100% as no questions were asked or branching occurred. 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{"contacts":[{"cdate":"2025-08-21T15:44:18-05:00","email":"peter.buckley@softchoice.com","phone":"4163718959","firstName":"Peter","lastName":"Buckley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cb7ab39aac1f2ebd179f08e90bc615a6","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:18","updated_utc_timestamp":"2026-04-02 16:26:21","created_timestamp":"2025-08-21 15:44:18","updated_timestamp":"2026-04-02 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call was not answered and went directly to voicemail without any conversation.","cdate":"2026-04-02T16:26:21-05:00","udate":"2026-04-02T16:26:21-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395249\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395249\/field"},"owner":"2454","id":"395249"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:18-05:00","email":"peter.buckley@softchoice.com","phone":"4163718959","firstName":"Peter","lastName":"Buckley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cb7ab39aac1f2ebd179f08e90bc615a6","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 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reached, no answer","cdate":"2026-04-02T16:26:21-05:00","udate":"2026-04-02T16:26:21-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395250\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395250\/field"},"owner":"2454","id":"395250"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:44:18-05:00","email":"peter.buckley@softchoice.com","phone":"4163718959","firstName":"Peter","lastName":"Buckley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cb7ab39aac1f2ebd179f08e90bc615a6","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:18","updated_utc_timestamp":"2026-04-02 16:26:22","created_timestamp":"2025-08-21 15:44:18","updated_timestamp":"2026-04-02 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Nov 28 2025 not interested\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-28T09:37:45-06:00","udate":"2026-04-02T16:26:22-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231105\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231105\/field"},"owner":"2454","id":"231105"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:18-05:00","email":"peter.buckley@softchoice.com","phone":"4163718959","firstName":"Peter","lastName":"Buckley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cb7ab39aac1f2ebd179f08e90bc615a6","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:18","updated_utc_timestamp":"2026-04-02 16:26:22","created_timestamp":"2025-08-21 15:44:18","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:18-05:00","email":"peter.buckley@softchoice.com","phone":"4163718959","firstName":"Peter","lastName":"Buckley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cb7ab39aac1f2ebd179f08e90bc615a6","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:18","updated_utc_timestamp":"2026-04-02 16:26:23","created_timestamp":"2025-08-21 15:44:18","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:18-05:00","email":"peter.buckley@softchoice.com","phone":"4163718959","firstName":"Peter","lastName":"Buckley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cb7ab39aac1f2ebd179f08e90bc615a6","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:18","updated_utc_timestamp":"2026-04-02 16:26:23","created_timestamp":"2025-08-21 15:44:18","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:18-05:00","email":"peter.buckley@softchoice.com","phone":"4163718959","firstName":"Peter","lastName":"Buckley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cb7ab39aac1f2ebd179f08e90bc615a6","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:18","updated_utc_timestamp":"2026-04-02 16:26:23","created_timestamp":"2025-08-21 15:44:18","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:18-05:00","email":"peter.buckley@softchoice.com","phone":"4163718959","firstName":"Peter","lastName":"Buckley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cb7ab39aac1f2ebd179f08e90bc615a6","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:18","updated_utc_timestamp":"2026-04-02 16:26:23","created_timestamp":"2025-08-21 15:44:18","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:18-05:00","email":"peter.buckley@softchoice.com","phone":"4163718959","firstName":"Peter","lastName":"Buckley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cb7ab39aac1f2ebd179f08e90bc615a6","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:18","updated_utc_timestamp":"2026-04-02 16:26:24","created_timestamp":"2025-08-21 15:44:18","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_274ca254e79746e553160336967","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Serah","last_name":"Gotze","full_name":"Serah Gotze","contact_id":"8743","email":"serah.gotze@chew.pw","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_274ca254e79746e553160336967","X-RetellAI-SipTraceId":"call_274ca254e79746e553160336967","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165176383,"end_timestamp":1775165179270,"duration_ms":2887,"transcript":"User: Your call has been forwarded to 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:47:38-06:00","email":"serah.gotze@chew.pw","phone":"","firstName":"Serah","lastName":"Gotze","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7809c6ad177e0de8cbfbe9609b673cb5","socialdata_lastcheck":null,"email_local":"","email_domain":"chew.pw","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:47:38","updated_utc_timestamp":"2026-04-02 16:26:26","created_timestamp":"2025-12-15 22:47:38","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:47:38-06:00","email":"serah.gotze@chew.pw","phone":"","firstName":"Serah","lastName":"Gotze","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7809c6ad177e0de8cbfbe9609b673cb5","socialdata_lastcheck":null,"email_local":"","email_domain":"chew.pw","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:47:38","updated_utc_timestamp":"2026-04-02 16:26:26","created_timestamp":"2025-12-15 22:47:38","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:47:38-06:00","email":"serah.gotze@chew.pw","phone":"","firstName":"Serah","lastName":"Gotze","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7809c6ad177e0de8cbfbe9609b673cb5","socialdata_lastcheck":null,"email_local":"","email_domain":"chew.pw","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:47:38","updated_utc_timestamp":"2026-04-02 16:26:26","created_timestamp":"2025-12-15 22:47:38","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:47:38-06:00","email":"serah.gotze@chew.pw","phone":"","firstName":"Serah","lastName":"Gotze","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7809c6ad177e0de8cbfbe9609b673cb5","socialdata_lastcheck":null,"email_local":"","email_domain":"chew.pw","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:47:38","updated_utc_timestamp":"2026-04-02 16:26:26","created_timestamp":"2025-12-15 22:47:38","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c2c6071e00dd94b216824e6198e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sarah","last_name":"C","full_name":"Sarah C","contact_id":"4028","email":"sarahc@optidge.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n28 October 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c2c6071e00dd94b216824e6198e","X-RetellAI-SipTraceId":"call_c2c6071e00dd94b216824e6198e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165171004,"end_timestamp":1775165181815,"duration_ms":10811,"transcript":"Agent: 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Mandatory Phrase Detection is No because required phrases were not present, only a polite closing was given.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4654,4655,5573],"average":4960.666666666667,"num_requests":3},"tool_calls":[{"tool_call_id":"ff5dad5e27be7ebb","name":"end_call","type":"end_call","start_time_sec":10.808}],"from_number":"+14374657779","to_number":"+18323032686","direction":"outbound"},"event_timestamp":1775165188652} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 4028 CALL ID: call_c2c6071e00dd94b216824e6198e EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:56-05:00","email":"sarahc@optidge.com","phone":"8323032686","firstName":"Sarah","lastName":"C","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"fe787e844c4c33d731e6715d088c2017","socialdata_lastcheck":null,"email_local":"","email_domain":"optidge.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:56","updated_utc_timestamp":"2026-04-02 16:26:28","created_timestamp":"2025-10-22 15:55:56","updated_timestamp":"2026-04-02 16:26:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/automationEntryCounts"},"id":"4028","organization":null}],"fieldValue":{"contact":"4028","field":"76","value":"The agent attempted to reach Sarah but was met with a voicemail or automated system message. The agent ended the call and decided to try calling back another time.","cdate":"2026-04-02T16:26:28-05:00","udate":"2026-04-02T16:26:28-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395269\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395269\/field"},"owner":"4028","id":"395269"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:56-05:00","email":"sarahc@optidge.com","phone":"8323032686","firstName":"Sarah","lastName":"C","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"fe787e844c4c33d731e6715d088c2017","socialdata_lastcheck":null,"email_local":"","email_domain":"optidge.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:56","updated_utc_timestamp":"2026-04-02 16:26:29","created_timestamp":"2025-10-22 15:55:56","updated_timestamp":"2026-04-02 16:26:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/automationEntryCounts"},"id":"4028","organization":null}],"fieldValue":{"contact":"4028","field":"77","value":"Voicemail reached, call ended","cdate":"2026-04-02T16:26:29-05:00","udate":"2026-04-02T16:26:29-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395270\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395270\/field"},"owner":"4028","id":"395270"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-22T15:55:56-05:00","email":"sarahc@optidge.com","phone":"8323032686","firstName":"Sarah","lastName":"C","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"fe787e844c4c33d731e6715d088c2017","socialdata_lastcheck":null,"email_local":"","email_domain":"optidge.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:56","updated_utc_timestamp":"2026-04-02 16:26:29","created_timestamp":"2025-10-22 15:55:56","updated_timestamp":"2026-04-02 16:26:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/automationEntryCounts"},"id":"4028","organization":null}],"fieldValue":{"contact":"4028","field":"36","value":"27 October 2025 VM\r\n28 October 2025 VM\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-10-27T15:13:39-05:00","udate":"2026-04-02T16:26:29-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/127463\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/127463\/field"},"owner":"4028","id":"127463"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-10-22T15:55:56-05:00","email":"sarahc@optidge.com","phone":"8323032686","firstName":"Sarah","lastName":"C","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"fe787e844c4c33d731e6715d088c2017","socialdata_lastcheck":null,"email_local":"","email_domain":"optidge.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 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16:26:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/automationEntryCounts"},"id":"4028","organization":null}],"fieldValue":{"contact":"4028","field":"38","value":"06","cdate":"2025-10-27T15:13:39-05:00","udate":"2026-04-02T16:26:29-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/127465\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/127465\/field"},"owner":"4028","id":"127465"}} FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:56-05:00","email":"sarahc@optidge.com","phone":"8323032686","firstName":"Sarah","lastName":"C","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"fe787e844c4c33d731e6715d088c2017","socialdata_lastcheck":null,"email_local":"","email_domain":"optidge.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:56","updated_utc_timestamp":"2026-04-02 16:26:30","created_timestamp":"2025-10-22 15:55:56","updated_timestamp":"2026-04-02 16:26:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4028\/automationEntryCounts"},"id":"4028","organization":null}],"fieldValue":{"contact":"4028","field":"88","value":"Yes","cdate":"2026-04-02T16:26:29-05:00","udate":"2026-04-02T16:26:29-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395271\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395271\/field"},"owner":"4028","id":"395271"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:56-05:00","email":"sarahc@optidge.com","phone":"8323032686","firstName":"Sarah","lastName":"C","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"fe787e844c4c33d731e6715d088c2017","socialdata_lastcheck":null,"email_local":"","email_domain":"optidge.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:56","updated_utc_timestamp":"2026-04-02 16:26:30","created_timestamp":"2025-10-22 15:55:56","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9b1ed627bf6d23ea022218a8c76","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"BEc","last_name":"Lobchuk","full_name":"BEc Lobchuk","contact_id":"6894","email":"sjlobchuk@bjsl.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 2047926863\r\nATM / 20 November 2025 Wrong 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Bryson Janitorial. ","words":[{"word":"Good ","start":6.944,"end":7.2640002},{"word":"afternoon. ","start":7.2640002,"end":7.7440003},{"word":"Bryson ","start":7.7440003,"end":8.063999999999998},{"word":"Janitorial. ","start":8.063999999999998,"end":8.623999999999999}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":10.551,"end":10.853},{"word":"you.","start":10.853,"end":11.259}],"metadata":{"response_id":2}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey or closing phrases being spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4692,4700,4700],"average":4697.333333333333,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+12045890112","direction":"outbound"},"event_timestamp":1775165192599} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6894 CALL ID: call_9b1ed627bf6d23ea022218a8c76 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:36-06:00","email":"sjlobchuk@bjsl.ca","phone":"2045890112","firstName":"BEc","lastName":"Lobchuk","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"58ed475b26730d33b99ecb3c46f77fef","socialdata_lastcheck":null,"email_local":"","email_domain":"bjsl.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:36","updated_utc_timestamp":"2026-04-02 16:26:32","created_timestamp":"2025-11-18 09:47:36","updated_timestamp":"2026-04-02 16:26:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6894\/automationEntryCounts"},"id":"6894","organization":null}],"fieldValue":{"contact":"6894","field":"76","value":"The agent attempted to reach BEc but was only able to speak with a representative from Bryson Janitorial who did not connect the call to BEc. 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no de t\u00e9l\u00e9phone\u00a0: 2047926863\r\nATM \/ 20 November 2025 Wrong numbers\n2026 Apr 02 agent reached Bryson Janitorial but could not speak with BEc","cdate":"2025-11-20T15:32:10-06:00","udate":"2026-04-02T16:26:33-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189738\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189738\/field"},"owner":"6894","id":"189738"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:36-06:00","email":"sjlobchuk@bjsl.ca","phone":"2045890112","firstName":"BEc","lastName":"Lobchuk","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"58ed475b26730d33b99ecb3c46f77fef","socialdata_lastcheck":null,"email_local":"","email_domain":"bjsl.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:36","updated_utc_timestamp":"2026-04-02 16:26:33","created_timestamp":"2025-11-18 09:47:36","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:36-06:00","email":"sjlobchuk@bjsl.ca","phone":"2045890112","firstName":"BEc","lastName":"Lobchuk","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"58ed475b26730d33b99ecb3c46f77fef","socialdata_lastcheck":null,"email_local":"","email_domain":"bjsl.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:36","updated_utc_timestamp":"2026-04-02 16:26:34","created_timestamp":"2025-11-18 09:47:36","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_907f7e2c9d8b40af363ceb6b7eb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Steven","last_name":"Engel","full_name":"Steven Engel","contact_id":"3449","email":"s.engel@sdtc.ca","orgname":"","bloc_notes_ac":"24 October 2025 VM\r\n28 October 2025 VM\r\n30 October 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:24-05:00","email":"s.engel@sdtc.ca","phone":"3065013674","firstName":"Steven","lastName":"Engel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"27824665c0a8ac3b14bf97dac1e3b1cc","socialdata_lastcheck":null,"email_local":"","email_domain":"sdtc.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:24","updated_utc_timestamp":"2026-04-02 16:26:35","created_timestamp":"2025-10-21 11:40:24","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:24-05:00","email":"s.engel@sdtc.ca","phone":"3065013674","firstName":"Steven","lastName":"Engel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"27824665c0a8ac3b14bf97dac1e3b1cc","socialdata_lastcheck":null,"email_local":"","email_domain":"sdtc.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:24","updated_utc_timestamp":"2026-04-02 16:26:36","created_timestamp":"2025-10-21 11:40:24","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ebdeaaa14fca61f24a852c37a57","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sara","last_name":"Lockhart","full_name":"Sara Lockhart","contact_id":"2457","email":"sara.lockhart@softchoice.com","orgname":"","bloc_notes_ac":"Nov 28 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ebdeaaa14fca61f24a852c37a57","X-RetellAI-SipTraceId":"call_ebdeaaa14fca61f24a852c37a57","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165181759,"end_timestamp":1775165188406,"duration_ms":6647,"transcript":"Agent: Hello, may I please speak with Sara?\nUser: Thanks for calling. Unfortunately, I'm unable to take your call at this time. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Sara?","words":[{"word":"Hello, ","start":1.073,"end":1.491},{"word":"may ","start":1.491,"end":1.654},{"word":"I ","start":1.654,"end":1.723},{"word":"please ","start":1.723,"end":1.932},{"word":"speak ","start":1.932,"end":2.13},{"word":"with ","start":2.13,"end":2.269},{"word":"Sara?","start":2.269,"end":2.768}],"metadata":{"response_id":0}},{"role":"user","content":"Thanks for calling. Unfortunately, I'm unable to take your call at this time. ","words":[{"word":"Thanks ","start":3.046,"end":3.4459999999999997},{"word":"for ","start":3.4459999999999997,"end":3.6859998},{"word":"calling. 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No survey questions were asked, so survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0%. Mandatory phrases were not detected, also scoring 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4659],"average":4659,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14165268388","direction":"outbound"},"event_timestamp":1775165195359} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2457 CALL ID: call_ebdeaaa14fca61f24a852c37a57 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was made to Sara but reached voicemail, and the user was unable to take the call at this time.","cdate":"2026-04-02T16:26:35-05:00","udate":"2026-04-02T16:26:35-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395289\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395289\/field"},"owner":"2457","id":"395289"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:19-05:00","email":"sara.lockhart@softchoice.com","phone":"4165268388","firstName":"Sara","lastName":"Lockhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5305706a65a347728b10dafc163d1ab9","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:19","updated_utc_timestamp":"2026-04-02 16:26:35","created_timestamp":"2025-08-21 15:44:19","updated_timestamp":"2026-04-02 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reached, no answer","cdate":"2026-04-02T16:26:35-05:00","udate":"2026-04-02T16:26:35-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395290\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395290\/field"},"owner":"2457","id":"395290"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:44:19-05:00","email":"sara.lockhart@softchoice.com","phone":"4165268388","firstName":"Sara","lastName":"Lockhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5305706a65a347728b10dafc163d1ab9","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:19","updated_utc_timestamp":"2026-04-02 16:26:36","created_timestamp":"2025-08-21 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28 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-28T09:37:10-06:00","udate":"2026-04-02T16:26:36-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231102\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231102\/field"},"owner":"2457","id":"231102"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:44:19-05:00","email":"sara.lockhart@softchoice.com","phone":"4165268388","firstName":"Sara","lastName":"Lockhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5305706a65a347728b10dafc163d1ab9","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:19-05:00","email":"sara.lockhart@softchoice.com","phone":"4165268388","firstName":"Sara","lastName":"Lockhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5305706a65a347728b10dafc163d1ab9","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:19","updated_utc_timestamp":"2026-04-02 16:26:36","created_timestamp":"2025-08-21 15:44:19","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:19-05:00","email":"sara.lockhart@softchoice.com","phone":"4165268388","firstName":"Sara","lastName":"Lockhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5305706a65a347728b10dafc163d1ab9","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:19","updated_utc_timestamp":"2026-04-02 16:26:36","created_timestamp":"2025-08-21 15:44:19","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:19-05:00","email":"sara.lockhart@softchoice.com","phone":"4165268388","firstName":"Sara","lastName":"Lockhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5305706a65a347728b10dafc163d1ab9","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:19","updated_utc_timestamp":"2026-04-02 16:26:37","created_timestamp":"2025-08-21 15:44:19","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:19-05:00","email":"sara.lockhart@softchoice.com","phone":"4165268388","firstName":"Sara","lastName":"Lockhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5305706a65a347728b10dafc163d1ab9","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:19","updated_utc_timestamp":"2026-04-02 16:26:37","created_timestamp":"2025-08-21 15:44:19","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:19-05:00","email":"sara.lockhart@softchoice.com","phone":"4165268388","firstName":"Sara","lastName":"Lockhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5305706a65a347728b10dafc163d1ab9","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:19","updated_utc_timestamp":"2026-04-02 16:26:37","created_timestamp":"2025-08-21 15:44:19","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:19-05:00","email":"sara.lockhart@softchoice.com","phone":"4165268388","firstName":"Sara","lastName":"Lockhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5305706a65a347728b10dafc163d1ab9","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:19","updated_utc_timestamp":"2026-04-02 16:26:37","created_timestamp":"2025-08-21 15:44:19","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2b66a87a08b69fd5d4cd4d0b845","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Troy","last_name":"Belcher","full_name":"Troy Belcher","contact_id":"9198","email":"troyb@nrh-ok.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2b66a87a08b69fd5d4cd4d0b845","X-RetellAI-SipTraceId":"call_2b66a87a08b69fd5d4cd4d0b845","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165187984,"end_timestamp":1775165194294,"duration_ms":6310,"transcript":"User: I'm sorry. You can't leave a message because the person you called has a voice mailbox that hasn't been set up yet. \n","transcript_object":[{"role":"user","content":"I'm sorry. You can't leave a message because the person you called has a voice mailbox that hasn't been set up yet. ","words":[{"word":"I'm ","start":0.023,"end":0.343},{"word":"sorry. 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Survey order integrity and skip logic accuracy are 100% by default as no survey was conducted. Verbatim survey compliance is 100% by default due to no survey questions asked. Mandatory phrase detection is No because no required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4668],"average":4668,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14058303068","direction":"outbound"},"event_timestamp":1775165199663} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9198 CALL ID: call_2b66a87a08b69fd5d4cd4d0b845 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call reached a voicemail that has not been set up, so no message could be left.","cdate":"2026-04-02T16:26:40-05:00","udate":"2026-04-02T16:26:40-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395305\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395305\/field"},"owner":"9198","id":"395305"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:11-05:00","email":"troyb@nrh-ok.com","phone":"4058303068","firstName":"Troy","lastName":"Belcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d1609ed66b036d2a895bec7da6801095","socialdata_lastcheck":null,"email_local":"","email_domain":"nrh-ok.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:11","updated_utc_timestamp":"2026-04-02 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Not Set Up","cdate":"2026-04-02T16:26:40-05:00","udate":"2026-04-02T16:26:40-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395306\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395306\/field"},"owner":"9198","id":"395306"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:11-05:00","email":"troyb@nrh-ok.com","phone":"4058303068","firstName":"Troy","lastName":"Belcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d1609ed66b036d2a895bec7da6801095","socialdata_lastcheck":null,"email_local":"","email_domain":"nrh-ok.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:11","updated_utc_timestamp":"2026-04-02 16:26:40","created_timestamp":"2026-03-18 09:13:11","updated_timestamp":"2026-04-02 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Apr 02 call reached voicemail with no message left","cdate":"2026-04-02T16:26:40-05:00","udate":"2026-04-02T16:26:40-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395307\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395307\/field"},"owner":"9198","id":"395307"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:11-05:00","email":"troyb@nrh-ok.com","phone":"4058303068","firstName":"Troy","lastName":"Belcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d1609ed66b036d2a895bec7da6801095","socialdata_lastcheck":null,"email_local":"","email_domain":"nrh-ok.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:11","updated_utc_timestamp":"2026-04-02 16:26:40","created_timestamp":"2026-03-18 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:11-05:00","email":"troyb@nrh-ok.com","phone":"4058303068","firstName":"Troy","lastName":"Belcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d1609ed66b036d2a895bec7da6801095","socialdata_lastcheck":null,"email_local":"","email_domain":"nrh-ok.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:11","updated_utc_timestamp":"2026-04-02 16:26:41","created_timestamp":"2026-03-18 09:13:11","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:11-05:00","email":"troyb@nrh-ok.com","phone":"4058303068","firstName":"Troy","lastName":"Belcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d1609ed66b036d2a895bec7da6801095","socialdata_lastcheck":null,"email_local":"","email_domain":"nrh-ok.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:11","updated_utc_timestamp":"2026-04-02 16:26:41","created_timestamp":"2026-03-18 09:13:11","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:11-05:00","email":"troyb@nrh-ok.com","phone":"4058303068","firstName":"Troy","lastName":"Belcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d1609ed66b036d2a895bec7da6801095","socialdata_lastcheck":null,"email_local":"","email_domain":"nrh-ok.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:11","updated_utc_timestamp":"2026-04-02 16:26:41","created_timestamp":"2026-03-18 09:13:11","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_31a0630c934186051adb49d9c70","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Veronica","last_name":"Markham","full_name":"Veronica Markham","contact_id":"6904","email":"vmarkham@sharedapartmentservices.com","orgname":"","bloc_notes_ac":"3126074092\r\nATM Nov 21 2025 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Survey order integrity score is 0% as no survey questions were asked. Skip logic accuracy is 0% because no logical branching occurred. Verbatim survey compliance is 0% due to no survey questions or phrases being spoken. Mandatory phrase detection is 0% as none of the required phrases were present. 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16:26:41","created_timestamp":"2025-11-21 09:53:27","updated_timestamp":"2026-04-02 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Nov 21 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-21T11:58:20-06:00","udate":"2026-04-02T16:26:41-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/206950\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/206950\/field"},"owner":"6904","id":"206950"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:27-06:00","email":"vmarkham@sharedapartmentservices.com","phone":"7738916564","firstName":"Veronica","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"116b4179cbd00fe80b86c582b0d13e34","socialdata_lastcheck":null,"email_local":"","email_domain":"sharedapartmentservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:27","updated_utc_timestamp":"2026-04-02 16:26:41","created_timestamp":"2025-11-21 09:53:27","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:27-06:00","email":"vmarkham@sharedapartmentservices.com","phone":"7738916564","firstName":"Veronica","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"116b4179cbd00fe80b86c582b0d13e34","socialdata_lastcheck":null,"email_local":"","email_domain":"sharedapartmentservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:27","updated_utc_timestamp":"2026-04-02 16:26:41","created_timestamp":"2025-11-21 09:53:27","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:27-06:00","email":"vmarkham@sharedapartmentservices.com","phone":"7738916564","firstName":"Veronica","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"116b4179cbd00fe80b86c582b0d13e34","socialdata_lastcheck":null,"email_local":"","email_domain":"sharedapartmentservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:27","updated_utc_timestamp":"2026-04-02 16:26:42","created_timestamp":"2025-11-21 09:53:27","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:27-06:00","email":"vmarkham@sharedapartmentservices.com","phone":"7738916564","firstName":"Veronica","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"116b4179cbd00fe80b86c582b0d13e34","socialdata_lastcheck":null,"email_local":"","email_domain":"sharedapartmentservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:27","updated_utc_timestamp":"2026-04-02 16:26:42","created_timestamp":"2025-11-21 09:53:27","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_58bae84f13cb496ab75433de012","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Weronika","last_name":"Dubois","full_name":"Weronika Dubois","contact_id":"5240","email":"weronika.dubois@adrmtec.com","orgname":"","bloc_notes_ac":"Nov 28 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_58bae84f13cb496ab75433de012","X-RetellAI-SipTraceId":"call_58bae84f13cb496ab75433de012","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165193398,"end_timestamp":1775165198792,"duration_ms":5394,"transcript":"Agent: 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call was made but reached the contact's voicemail, so no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:23:48-05:00","email":"weronika.dubois@adrmtec.com","phone":"2048818744","firstName":"Weronika","lastName":"Dubois","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"079e6e90437c8578cd32828597ab9bcf","socialdata_lastcheck":null,"email_local":"","email_domain":"adrmtec.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:23:48","updated_utc_timestamp":"2026-04-02 16:26:46","created_timestamp":"2025-10-30 16:23:48","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:23:48-05:00","email":"weronika.dubois@adrmtec.com","phone":"2048818744","firstName":"Weronika","lastName":"Dubois","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"079e6e90437c8578cd32828597ab9bcf","socialdata_lastcheck":null,"email_local":"","email_domain":"adrmtec.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:23:48","updated_utc_timestamp":"2026-04-02 16:26:46","created_timestamp":"2025-10-30 16:23:48","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_57ffd3e29fb11a52f1e8c0c68c1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Reyaz","last_name":"Ahmed","full_name":"Reyaz Ahmed","contact_id":"5906","email":"rahmed@diabsolut.com","orgname":"","bloc_notes_ac":"Dec 1 2025 vbm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_57ffd3e29fb11a52f1e8c0c68c1","X-RetellAI-SipTraceId":"call_57ffd3e29fb11a52f1e8c0c68c1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165196755,"end_timestamp":1775165200844,"duration_ms":4089,"transcript":"User: The subscriber 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16:25:36","updated_timestamp":"2026-04-02 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1 2025 vbm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-12-01T11:10:40-06:00","udate":"2026-04-02T16:26:46-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/233167\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/233167\/field"},"owner":"5906","id":"233167"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-10-30T16:25:36-05:00","email":"rahmed@diabsolut.com","phone":"8474955705","firstName":"Reyaz","lastName":"Ahmed","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"8a96faafcef3f8bc0231a9d2bf7b76bd","socialdata_lastcheck":null,"email_local":"","email_domain":"diabsolut.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:36-05:00","email":"rahmed@diabsolut.com","phone":"8474955705","firstName":"Reyaz","lastName":"Ahmed","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"8a96faafcef3f8bc0231a9d2bf7b76bd","socialdata_lastcheck":null,"email_local":"","email_domain":"diabsolut.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:36","updated_utc_timestamp":"2026-04-02 16:26:46","created_timestamp":"2025-10-30 16:25:36","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:36-05:00","email":"rahmed@diabsolut.com","phone":"8474955705","firstName":"Reyaz","lastName":"Ahmed","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"8a96faafcef3f8bc0231a9d2bf7b76bd","socialdata_lastcheck":null,"email_local":"","email_domain":"diabsolut.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:36","updated_utc_timestamp":"2026-04-02 16:26:46","created_timestamp":"2025-10-30 16:25:36","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:36-05:00","email":"rahmed@diabsolut.com","phone":"8474955705","firstName":"Reyaz","lastName":"Ahmed","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"8a96faafcef3f8bc0231a9d2bf7b76bd","socialdata_lastcheck":null,"email_local":"","email_domain":"diabsolut.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:36","updated_utc_timestamp":"2026-04-02 16:26:47","created_timestamp":"2025-10-30 16:25:36","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:36-05:00","email":"rahmed@diabsolut.com","phone":"8474955705","firstName":"Reyaz","lastName":"Ahmed","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"8a96faafcef3f8bc0231a9d2bf7b76bd","socialdata_lastcheck":null,"email_local":"","email_domain":"diabsolut.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:36","updated_utc_timestamp":"2026-04-02 16:26:47","created_timestamp":"2025-10-30 16:25:36","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:36-05:00","email":"rahmed@diabsolut.com","phone":"8474955705","firstName":"Reyaz","lastName":"Ahmed","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"8a96faafcef3f8bc0231a9d2bf7b76bd","socialdata_lastcheck":null,"email_local":"","email_domain":"diabsolut.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:36","updated_utc_timestamp":"2026-04-02 16:26:48","created_timestamp":"2025-10-30 16:25:36","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:36-05:00","email":"rahmed@diabsolut.com","phone":"8474955705","firstName":"Reyaz","lastName":"Ahmed","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"8a96faafcef3f8bc0231a9d2bf7b76bd","socialdata_lastcheck":null,"email_local":"","email_domain":"diabsolut.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:36","updated_utc_timestamp":"2026-04-02 16:26:48","created_timestamp":"2025-10-30 16:25:36","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a8bbdad555f500698e498f24245","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Taylor","last_name":"Upchurch","full_name":"Taylor Upchurch","contact_id":"5081","email":"taylor.upchurch@pinesatplacerville.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a8bbdad555f500698e498f24245","X-RetellAI-SipTraceId":"call_a8bbdad555f500698e498f24245","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165203223,"end_timestamp":1775165205507,"duration_ms":2284,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. 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The call disposition code 06 indicates voicemail was reached and no message was left, confirming the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4690],"average":4690,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15127312950","direction":"outbound"},"event_timestamp":1775165209515} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5081 CALL ID: call_a8bbdad555f500698e498f24245 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:00-05:00","email":"taylor.upchurch@pinesatplacerville.com","phone":"5127312950","firstName":"Taylor","lastName":"Upchurch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"08597fd258839a107af4df90f9e3596e","socialdata_lastcheck":null,"email_local":"","email_domain":"pinesatplacerville.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:00","updated_utc_timestamp":"2026-04-02 16:26:50","created_timestamp":"2025-10-29 14:26:00","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:00-05:00","email":"taylor.upchurch@pinesatplacerville.com","phone":"5127312950","firstName":"Taylor","lastName":"Upchurch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"08597fd258839a107af4df90f9e3596e","socialdata_lastcheck":null,"email_local":"","email_domain":"pinesatplacerville.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:00","updated_utc_timestamp":"2026-04-02 16:26:51","created_timestamp":"2025-10-29 14:26:00","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:00-05:00","email":"taylor.upchurch@pinesatplacerville.com","phone":"5127312950","firstName":"Taylor","lastName":"Upchurch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"08597fd258839a107af4df90f9e3596e","socialdata_lastcheck":null,"email_local":"","email_domain":"pinesatplacerville.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:00","updated_utc_timestamp":"2026-04-02 16:26:51","created_timestamp":"2025-10-29 14:26:00","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:00-05:00","email":"taylor.upchurch@pinesatplacerville.com","phone":"5127312950","firstName":"Taylor","lastName":"Upchurch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"08597fd258839a107af4df90f9e3596e","socialdata_lastcheck":null,"email_local":"","email_domain":"pinesatplacerville.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:00","updated_utc_timestamp":"2026-04-02 16:26:51","created_timestamp":"2025-10-29 14:26:00","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2464e2324b0fba86b94913bd21e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sara","last_name":"Hildenbrand","full_name":"Sara Hildenbrand","contact_id":"9205","email":"shildenbrand@nrh-ok.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2464e2324b0fba86b94913bd21e","X-RetellAI-SipTraceId":"call_2464e2324b0fba86b94913bd21e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165202854,"end_timestamp":1775165208023,"duration_ms":5169,"transcript":"User: Hi. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:16-05:00","email":"shildenbrand@nrh-ok.com","phone":"4053071928","firstName":"Sara","lastName":"Hildenbrand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"66590cebaa5feeb46f65ffc83f313503","socialdata_lastcheck":null,"email_local":"","email_domain":"nrh-ok.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:16","updated_utc_timestamp":"2026-04-02 16:26:54","created_timestamp":"2026-03-18 09:13:16","updated_timestamp":"2026-04-02 16:26:54","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-27 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:16-05:00","email":"shildenbrand@nrh-ok.com","phone":"4053071928","firstName":"Sara","lastName":"Hildenbrand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"66590cebaa5feeb46f65ffc83f313503","socialdata_lastcheck":null,"email_local":"","email_domain":"nrh-ok.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:16","updated_utc_timestamp":"2026-04-02 16:26:54","created_timestamp":"2026-03-18 09:13:16","updated_timestamp":"2026-04-02 16:26:54","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-27 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:16-05:00","email":"shildenbrand@nrh-ok.com","phone":"4053071928","firstName":"Sara","lastName":"Hildenbrand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"66590cebaa5feeb46f65ffc83f313503","socialdata_lastcheck":null,"email_local":"","email_domain":"nrh-ok.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:16","updated_utc_timestamp":"2026-04-02 16:26:55","created_timestamp":"2026-03-18 09:13:16","updated_timestamp":"2026-04-02 16:26:55","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-27 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:16-05:00","email":"shildenbrand@nrh-ok.com","phone":"4053071928","firstName":"Sara","lastName":"Hildenbrand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"66590cebaa5feeb46f65ffc83f313503","socialdata_lastcheck":null,"email_local":"","email_domain":"nrh-ok.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:16","updated_utc_timestamp":"2026-04-02 16:26:55","created_timestamp":"2026-03-18 09:13:16","updated_timestamp":"2026-04-02 16:26:55","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-27 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_137a30314d9e3e8e697594b8543","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Riley","last_name":"McDonald","full_name":"Riley McDonald","contact_id":"6195","email":"rmcdonald@aetsa.ca","orgname":"","bloc_notes_ac":"Dec 1 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_137a30314d9e3e8e697594b8543","X-RetellAI-SipTraceId":"call_137a30314d9e3e8e697594b8543","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165197603,"end_timestamp":1775165207313,"duration_ms":9710,"transcript":"User: Hello? \nAgent: Hello, may I please speak with Riley?\nUser: Wrong number. \nAgent: Thank you for letting me know. Goodbye.\n","transcript_object":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":0.80700003,"end":1.2070001}]},{"role":"agent","content":"Hello, may I please speak with Riley?","words":[{"word":"Hello, ","start":1.318,"end":1.724},{"word":"may ","start":1.724,"end":1.91},{"word":"I ","start":1.91,"end":1.991},{"word":"please ","start":1.991,"end":2.189},{"word":"speak ","start":2.189,"end":2.386},{"word":"with ","start":2.386,"end":2.537},{"word":"Riley?","start":2.537,"end":3.106}],"metadata":{"response_id":0}},{"role":"user","content":"Wrong number. ","words":[{"word":"Wrong ","start":5.0969997000000005,"end":5.337},{"word":"number. ","start":5.337,"end":5.577}]},{"role":"agent","content":"Thank you for letting me know. Goodbye.","words":[{"word":"Thank ","start":7.488,"end":7.778},{"word":"you ","start":7.778,"end":7.906},{"word":"for ","start":7.906,"end":8.045},{"word":"letting ","start":8.045,"end":8.335},{"word":"me ","start":8.335,"end":8.451},{"word":"know. ","start":8.451,"end":8.997},{"word":"Goodbye.","start":9.042958251953126,"end":9.693958251953125}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":0.80700003,"end":1.2070001}]},{"role":"agent","content":"Hello, may I please speak with Riley?","words":[{"word":"Hello, ","start":1.318,"end":1.724},{"word":"may ","start":1.724,"end":1.91},{"word":"I ","start":1.91,"end":1.991},{"word":"please ","start":1.991,"end":2.189},{"word":"speak ","start":2.189,"end":2.386},{"word":"with ","start":2.386,"end":2.537},{"word":"Riley?","start":2.537,"end":3.106}],"metadata":{"response_id":0}},{"role":"user","content":"Wrong number. ","words":[{"word":"Wrong ","start":5.0969997000000005,"end":5.337},{"word":"number. ","start":5.337,"end":5.577}]},{"role":"agent","content":"Thank you for letting me know. Goodbye.","words":[{"word":"Thank ","start":7.488,"end":7.778},{"word":"you ","start":7.778,"end":7.906},{"word":"for ","start":7.906,"end":8.045},{"word":"letting ","start":8.045,"end":8.335},{"word":"me ","start":8.335,"end":8.451},{"word":"know. ","start":8.451,"end":8.997},{"word":"Goodbye.","start":9.042958251953126,"end":9.693958251953125}],"metadata":{"response_id":1}},{"role":"tool_call_invocation","tool_call_id":"15e6a08bc58b68cd","name":"end_call","arguments":"{\"execution_message\":\"Thank you for letting me know. Goodbye.\"}","time_sec":9.707,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/5c2e0fe0e3407f360c318543f0547999d767e2f17bd451d4a5655f69d846c27b/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/5c2e0fe0e3407f360c318543f0547999d767e2f17bd451d4a5655f69d846c27b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5c2e0fe0e3407f360c318543f0547999d767e2f17bd451d4a5655f69d846c27b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5c2e0fe0e3407f360c318543f0547999d767e2f17bd451d4a5655f69d846c27b/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":1108,"p90":1252,"p95":1270,"p99":1284.4,"min":928,"max":1288,"num":2,"values":[928,1288]},"e2e":{"p50":1841,"p90":1841,"p95":1841,"p99":1841,"min":1841,"max":1841,"num":1,"values":[1841]},"tts":{"p50":273.5,"p90":273.9,"p95":273.95,"p99":273.99,"min":273,"max":274,"num":2,"values":[273,274]},"knowledge_base":{"p50":97,"p90":97,"p95":97,"p99":97,"min":97,"max":97,"num":1,"values":[97]},"asr":{"p50":20.00001999999995,"p90":20.00004000000006,"p95":20.00004000000009,"p99":20.00004000000012,"min":20,"max":20.000040000000126,"num":4,"values":[20.000040000000126,20.0000399999999,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.9166667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.125},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0833333}],"total_duration_seconds":10,"total_duration_unit_price":0.3191667,"combined_cost":3.1916667},"call_analysis":{"call_summary":"The agent called a number asking for Riley, but the person who answered said it was the wrong number. The agent ended the call politely after being informed.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"08","bloc_notes":"2026 Apr 02 call reached wrong number","call_summary_title":"Wrong number reached","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. The official opening was delivered after identity confirmation, but the call ended quickly due to wrong number, so no survey questions were asked and no valid outcome was assigned.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after identity confirmation and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was needed as the call ended early.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"No. The call did not include the mandatory phrases as no survey was conducted.","Debug Analytical Variables":"The call flow completion rate is 70% because the official opening was delivered properly after confirming the contact's identity, but the call ended early due to the wrong number, so no survey questions or closing were completed. Official Opening Gate Accuracy is 100% because the opening was only spoken after identity confirmation and not to a gatekeeper. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance is 0% since no survey questions were asked. Mandatory Phrase Detection is No because the required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4668,4672],"average":4670,"num_requests":2},"tool_calls":[{"tool_call_id":"15e6a08bc58b68cd","name":"end_call","type":"end_call","start_time_sec":9.707}],"from_number":"+14374657779","to_number":"+17134784639","direction":"outbound"},"event_timestamp":1775165215701} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6195 CALL ID: call_137a30314d9e3e8e697594b8543 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:07-06:00","email":"rmcdonald@aetsa.ca","phone":"7134784639","firstName":"Riley","lastName":"McDonald","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"801764bae075d47405726bee3511c8f1","socialdata_lastcheck":null,"email_local":"","email_domain":"aetsa.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:07","updated_utc_timestamp":"2026-04-02 16:26:56","created_timestamp":"2025-11-14 09:10:07","updated_timestamp":"2026-04-02 16:26:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6195\/automationEntryCounts"},"id":"6195","organization":null}],"fieldValue":{"contact":"6195","field":"76","value":"The agent called a number asking for Riley, but the person who answered said it was the wrong number. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:07-06:00","email":"rmcdonald@aetsa.ca","phone":"7134784639","firstName":"Riley","lastName":"McDonald","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"801764bae075d47405726bee3511c8f1","socialdata_lastcheck":null,"email_local":"","email_domain":"aetsa.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:07","updated_utc_timestamp":"2026-04-02 16:26:57","created_timestamp":"2025-11-14 09:10:07","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:07-06:00","email":"rmcdonald@aetsa.ca","phone":"7134784639","firstName":"Riley","lastName":"McDonald","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"801764bae075d47405726bee3511c8f1","socialdata_lastcheck":null,"email_local":"","email_domain":"aetsa.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:07","updated_utc_timestamp":"2026-04-02 16:26:57","created_timestamp":"2025-11-14 09:10:07","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:07-06:00","email":"rmcdonald@aetsa.ca","phone":"7134784639","firstName":"Riley","lastName":"McDonald","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"801764bae075d47405726bee3511c8f1","socialdata_lastcheck":null,"email_local":"","email_domain":"aetsa.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:07","updated_utc_timestamp":"2026-04-02 16:26:57","created_timestamp":"2025-11-14 09:10:07","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:26:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2a692b7a3c4d779789e6ad7b175","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rachel","last_name":"Grenier","full_name":"Rachel Grenier","contact_id":"6872","email":"rgrenier@wawanesa.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 2049853923\r\nATM / 20 November 2025 VM\r\nATM / 25 November 2025 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Sorry. I missed call. Leave a message. I'll call you back. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.858,"end":2.148},{"word":"may ","start":2.148,"end":2.311},{"word":"I ","start":2.311,"end":2.392},{"word":"please ","start":2.392,"end":2.636},{"word":"speak ","start":2.636,"end":2.857},{"word":"with ","start":2.857,"end":3.007}],"metadata":{"response_id":0}},{"role":"user","content":"Hey. Sorry. I missed call. Leave a message. I'll call you back. ","words":[{"word":"Hey. ","start":2.8339999999999996,"end":3.154},{"word":"Sorry. ","start":3.154,"end":3.4739997999999996},{"word":"I ","start":3.4739997999999996,"end":3.634},{"word":"missed ","start":3.634,"end":3.7139998},{"word":"call. ","start":3.8339999999999996,"end":4.234},{"word":"Leave ","start":4.234,"end":4.394},{"word":"a ","start":4.394,"end":4.553999999999999},{"word":"message. 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No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No. Required phrases were not spoken as the call went to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 70% due to no official opening (-20%) and no survey questions (-25%), but valid outcome (+5%) and implied closing (+10%). Official Opening Gate Accuracy is 100% because no opening was spoken before identity confirmation and no gatekeeper was involved. Survey Order Integrity Score is 100% as no questions were asked, so no order violations. Skip Logic Accuracy is 100% since no branching or survey was done. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because required phrases like 'for statistical purposes' and approved closing were not present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4666],"average":4666,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12048997224","direction":"outbound"},"event_timestamp":1775165218390} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6872 CALL ID: call_2a692b7a3c4d779789e6ad7b175 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:22-06:00","email":"rgrenier@wawanesa.com","phone":"2048997224","firstName":"Rachel","lastName":"Grenier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b1902d378cea681fd3877ffb51f5b41b","socialdata_lastcheck":null,"email_local":"","email_domain":"wawanesa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:22","updated_utc_timestamp":"2026-04-02 16:26:58","created_timestamp":"2025-11-18 09:47:22","updated_timestamp":"2026-04-02 16:26:58","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6872\/automationEntryCounts"},"id":"6872","organization":null}],"fieldValue":{"contact":"6872","field":"76","value":"The agent called the contact but reached voicemail. 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no de t\u00e9l\u00e9phone\u00a0: 2049853923\r\nATM \/ 20 November 2025 VM\r\nATM \/ 25 November 2025 VM\n2026 Apr 02 call reached voicemail, contact asked to leave a message and will call back","cdate":"2025-11-20T14:23:27-06:00","udate":"2026-04-02T16:26:59-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189671\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189671\/field"},"owner":"6872","id":"189671"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:22-06:00","email":"rgrenier@wawanesa.com","phone":"2048997224","firstName":"Rachel","lastName":"Grenier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b1902d378cea681fd3877ffb51f5b41b","socialdata_lastcheck":null,"email_local":"","email_domain":"wawanesa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:22","updated_utc_timestamp":"2026-04-02 16:26:59","created_timestamp":"2025-11-18 09:47:22","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:22-06:00","email":"rgrenier@wawanesa.com","phone":"2048997224","firstName":"Rachel","lastName":"Grenier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b1902d378cea681fd3877ffb51f5b41b","socialdata_lastcheck":null,"email_local":"","email_domain":"wawanesa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:26:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:22","updated_utc_timestamp":"2026-04-02 16:26:59","created_timestamp":"2025-11-18 09:47:22","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:22-06:00","email":"rgrenier@wawanesa.com","phone":"2048997224","firstName":"Rachel","lastName":"Grenier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b1902d378cea681fd3877ffb51f5b41b","socialdata_lastcheck":null,"email_local":"","email_domain":"wawanesa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:22","updated_utc_timestamp":"2026-04-02 16:27:00","created_timestamp":"2025-11-18 09:47:22","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:22-06:00","email":"rgrenier@wawanesa.com","phone":"2048997224","firstName":"Rachel","lastName":"Grenier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b1902d378cea681fd3877ffb51f5b41b","socialdata_lastcheck":null,"email_local":"","email_domain":"wawanesa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:22","updated_utc_timestamp":"2026-04-02 16:27:00","created_timestamp":"2025-11-18 09:47:22","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:27:00 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d18d84f1ca49682fc8334f0e845","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Priya","last_name":"Kesarwani","full_name":"Priya Kesarwani","contact_id":"8760","email":"priya.kesarwani@nextedgesolution.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d18d84f1ca49682fc8334f0e845","X-RetellAI-SipTraceId":"call_d18d84f1ca49682fc8334f0e845","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165171371,"end_timestamp":1775165216339,"duration_ms":44968,"transcript":"Agent: Hello, 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The call ended at voicemail without reaching a human.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4698,4700,4708,4925],"average":4757.75,"num_requests":4},"tool_calls":[{"tool_call_id":"7d48cf4fca55d17d","name":"press_digit","type":"press_digit","start_time_sec":6.855,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+16158070023","direction":"outbound"},"event_timestamp":1775165220897} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8760 CALL ID: call_d18d84f1ca49682fc8334f0e845 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:47:51-06:00","email":"priya.kesarwani@nextedgesolution.com","phone":"","firstName":"Priya","lastName":"Kesarwani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"c18032fc875a43610ad411ce2f60bc07","socialdata_lastcheck":null,"email_local":"","email_domain":"nextedgesolution.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:47:51","updated_utc_timestamp":"2026-04-02 16:27:01","created_timestamp":"2025-12-15 22:47:51","updated_timestamp":"2026-04-02 16:27:01","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8760\/automationEntryCounts"},"id":"8760","organization":null}],"fieldValue":{"contact":"8760","field":"76","value":"The agent attempted to reach Priya but was met with a voicemail system and did not leave a message. The call was disconnected after reaching voicemail without further interaction.","cdate":"2026-04-02T16:27:01-05:00","udate":"2026-04-02T16:27:01-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395520\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395520\/field"},"owner":"8760","id":"395520"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:47:51-06:00","email":"priya.kesarwani@nextedgesolution.com","phone":"","firstName":"Priya","lastName":"Kesarwani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"c18032fc875a43610ad411ce2f60bc07","socialdata_lastcheck":null,"email_local":"","email_domain":"nextedgesolution.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 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reached, no message left","cdate":"2026-04-02T16:27:01-05:00","udate":"2026-04-02T16:27:01-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395523\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395523\/field"},"owner":"8760","id":"395523"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:47:51-06:00","email":"priya.kesarwani@nextedgesolution.com","phone":"","firstName":"Priya","lastName":"Kesarwani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"c18032fc875a43610ad411ce2f60bc07","socialdata_lastcheck":null,"email_local":"","email_domain":"nextedgesolution.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:47:51","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:47:51-06:00","email":"priya.kesarwani@nextedgesolution.com","phone":"","firstName":"Priya","lastName":"Kesarwani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"c18032fc875a43610ad411ce2f60bc07","socialdata_lastcheck":null,"email_local":"","email_domain":"nextedgesolution.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:47:51","updated_utc_timestamp":"2026-04-02 16:27:02","created_timestamp":"2025-12-15 22:47:51","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:47:51-06:00","email":"priya.kesarwani@nextedgesolution.com","phone":"","firstName":"Priya","lastName":"Kesarwani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"c18032fc875a43610ad411ce2f60bc07","socialdata_lastcheck":null,"email_local":"","email_domain":"nextedgesolution.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:47:51","updated_utc_timestamp":"2026-04-02 16:27:02","created_timestamp":"2025-12-15 22:47:51","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:27:00 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4c9f411543c6a56f6f670be2556","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Travis","last_name":"McLeod","full_name":"Travis McLeod","contact_id":"4189","email":"travis@birnam.ca","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n30 October 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:16-05:00","email":"travis@birnam.ca","phone":"2149236490","firstName":"Travis","lastName":"McLeod","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"4c69a1b791449abadb90c094ce07d9fa","socialdata_lastcheck":null,"email_local":"","email_domain":"birnam.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:16","updated_utc_timestamp":"2026-04-02 16:27:02","created_timestamp":"2025-10-22 15:56:16","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:16-05:00","email":"travis@birnam.ca","phone":"2149236490","firstName":"Travis","lastName":"McLeod","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"4c69a1b791449abadb90c094ce07d9fa","socialdata_lastcheck":null,"email_local":"","email_domain":"birnam.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:16","updated_utc_timestamp":"2026-04-02 16:27:02","created_timestamp":"2025-10-22 15:56:16","updated_timestamp":"2026-04-02 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 6585 CALL ID: call_15270e902645bf49b22bcac3fee EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:14-06:00","email":"tazim@wawanesa.com","phone":"2049855600","firstName":"Thameena","lastName":"Azim","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"50fc5454efbb091095d102b3aecf3078","socialdata_lastcheck":null,"email_local":"","email_domain":"wawanesa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:14","updated_utc_timestamp":"2026-04-02 16:27:11","created_timestamp":"2025-11-18 09:45:14","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:27:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0f9478899c0458a86587476662f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Vanessa","last_name":"Ramos","full_name":"Vanessa Ramos","contact_id":"8907","email":"vramos@gilbaneco.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0f9478899c0458a86587476662f","X-RetellAI-SipTraceId":"call_0f9478899c0458a86587476662f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165253200,"end_timestamp":1775165256394,"duration_ms":3194,"transcript":"User: The person you are trying to 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This results in zero scores for completion rate, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4657],"average":4657,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13126144109","direction":"outbound"},"event_timestamp":1775165261559} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8907 CALL ID: call_0f9478899c0458a86587476662f EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:49-05:00","email":"vramos@gilbaneco.com","phone":"3126144109","firstName":"Vanessa","lastName":"Ramos","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"a475b07c6cbf81e2d19f29b2bc57e811","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:49","updated_utc_timestamp":"2026-04-02 16:27:41","created_timestamp":"2026-03-18 09:10:49","updated_timestamp":"2026-04-02 16:27:41","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/automationEntryCounts"},"id":"8907","organization":null}],"fieldValue":{"contact":"8907","field":"76","value":"The call was made but went to voicemail as the contact was unavailable. No conversation took place.","cdate":"2026-04-02T16:27:41-05:00","udate":"2026-04-02T16:27:41-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395546\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395546\/field"},"owner":"8907","id":"395546"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:49-05:00","email":"vramos@gilbaneco.com","phone":"3126144109","firstName":"Vanessa","lastName":"Ramos","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"a475b07c6cbf81e2d19f29b2bc57e811","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:49","updated_utc_timestamp":"2026-04-02 16:27:42","created_timestamp":"2026-03-18 09:10:49","updated_timestamp":"2026-04-02 16:27:42","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/automationEntryCounts"},"id":"8907","organization":null}],"fieldValue":{"contact":"8907","field":"77","value":"Voicemail reached, no contact","cdate":"2026-04-02T16:27:42-05:00","udate":"2026-04-02T16:27:42-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395547\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395547\/field"},"owner":"8907","id":"395547"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:49-05:00","email":"vramos@gilbaneco.com","phone":"3126144109","firstName":"Vanessa","lastName":"Ramos","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"a475b07c6cbf81e2d19f29b2bc57e811","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:49","updated_utc_timestamp":"2026-04-02 16:27:42","created_timestamp":"2026-03-18 09:10:49","updated_timestamp":"2026-04-02 16:27:42","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8907\/automationEntryCounts"},"id":"8907","organization":null}],"fieldValue":{"contact":"8907","field":"36","value":"2026 Apr 02 call reached voicemail, no message left","cdate":"2026-04-02T16:27:42-05:00","udate":"2026-04-02T16:27:42-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395548\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395548\/field"},"owner":"8907","id":"395548"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:49-05:00","email":"vramos@gilbaneco.com","phone":"3126144109","firstName":"Vanessa","lastName":"Ramos","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"a475b07c6cbf81e2d19f29b2bc57e811","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:49","updated_utc_timestamp":"2026-04-02 16:27:42","created_timestamp":"2026-03-18 09:10:49","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:49-05:00","email":"vramos@gilbaneco.com","phone":"3126144109","firstName":"Vanessa","lastName":"Ramos","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"a475b07c6cbf81e2d19f29b2bc57e811","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:49","updated_utc_timestamp":"2026-04-02 16:27:42","created_timestamp":"2026-03-18 09:10:49","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:49-05:00","email":"vramos@gilbaneco.com","phone":"3126144109","firstName":"Vanessa","lastName":"Ramos","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"a475b07c6cbf81e2d19f29b2bc57e811","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:49","updated_utc_timestamp":"2026-04-02 16:27:43","created_timestamp":"2026-03-18 09:10:49","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:49-05:00","email":"vramos@gilbaneco.com","phone":"3126144109","firstName":"Vanessa","lastName":"Ramos","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"a475b07c6cbf81e2d19f29b2bc57e811","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:49","updated_utc_timestamp":"2026-04-02 16:27:43","created_timestamp":"2026-03-18 09:10:49","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:27:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5dff88cbe16a68ceec5b306c57b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tonya","last_name":"Peek","full_name":"Tonya Peek","contact_id":"7137","email":"peek@gurobi.com","orgname":"","bloc_notes_ac":"9712256573\r\nAMT Dec 3 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5dff88cbe16a68ceec5b306c57b","X-RetellAI-SipTraceId":"call_5dff88cbe16a68ceec5b306c57b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165258648,"end_timestamp":1775165262903,"duration_ms":4255,"transcript":"User: You've reached Tanya Peak at Groby Optimization. \n","transcript_object":[{"role":"user","content":"You've reached Tanya Peak at Groby Optimization. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not detected as the call went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% due to no survey questions asked. Verbatim survey compliance is 0% as no questions were posed. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"peek@gurobi.com","phone":"8324198895","firstName":"Tonya","lastName":"Peek","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"c73d33dcca9d28a6390342727c5be2df","socialdata_lastcheck":null,"email_local":"","email_domain":"gurobi.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:15","updated_utc_timestamp":"2026-04-02 16:27:49","created_timestamp":"2025-11-21 09:54:15","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"peek@gurobi.com","phone":"8324198895","firstName":"Tonya","lastName":"Peek","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"c73d33dcca9d28a6390342727c5be2df","socialdata_lastcheck":null,"email_local":"","email_domain":"gurobi.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:15","updated_utc_timestamp":"2026-04-02 16:27:49","created_timestamp":"2025-11-21 09:54:15","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:27:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fb9a568c4f6c422f0e6ec051e20","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sid","last_name":"Joffrion","full_name":"Sid Joffrion","contact_id":"4272","email":"sjoffrion@rivins.com","orgname":"","bloc_notes_ac":"27 October 2025 No one by that 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:29-05:00","email":"sjoffrion@rivins.com","phone":"9856525505","firstName":"Sid","lastName":"Joffrion","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"b2ed5d3832aef9b6000b4ff99ad40b44","socialdata_lastcheck":null,"email_local":"","email_domain":"rivins.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:29","updated_utc_timestamp":"2026-04-02 16:27:54","created_timestamp":"2025-10-22 15:56:29","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:29-05:00","email":"sjoffrion@rivins.com","phone":"9856525505","firstName":"Sid","lastName":"Joffrion","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"b2ed5d3832aef9b6000b4ff99ad40b44","socialdata_lastcheck":null,"email_local":"","email_domain":"rivins.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:27:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:29","updated_utc_timestamp":"2026-04-02 16:27:55","created_timestamp":"2025-10-22 15:56:29","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:27:59 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3b17c10ada18ab4223e33341015","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tania","last_name":"Velazquez","full_name":"Tania Velazquez","contact_id":"6985","email":"tania@stemadvantage.org","orgname":"","bloc_notes_ac":"6504941645 Nov 21 2025 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","words":[{"word":"Who's ","start":33.166000000000004,"end":33.566},{"word":"this? ","start":33.566,"end":33.646}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. 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I'm not familiar with your company. ","words":[{"word":"And ","start":47.076,"end":47.396},{"word":"what ","start":47.396,"end":47.716},{"word":"sorry. ","start":47.795997,"end":48.196000000000005},{"word":"I'm ","start":48.196000000000005,"end":48.35599800000001},{"word":"not ","start":48.35599800000001,"end":48.436},{"word":"familiar ","start":48.436,"end":48.835998000000004},{"word":"with ","start":48.835998000000004,"end":48.995997},{"word":"your ","start":48.995997,"end":49.155997000000006},{"word":"company. ","start":49.155997000000006,"end":49.396}]},{"role":"agent","content":"Of course, I understand. AtmanCo specializes in human capital diagnostics, planning, and optimization. We’ve been helping organizations improve hiring, reduce turnover, and increase team performance for 20 years now. Our webinar series is meant to educate organizations about trends and directions that they can benefit from, leading to hiring high-performing sales employees, integrating new employees, building cohesive, high-performing sales teams, and identifying talent and developing new sales-related competencies.Would you like me to reserve your spot for the webinar?","words":[{"word":"Of ","start":51.363,"end":51.537},{"word":"course, ","start":51.537,"end":51.793},{"word":"I ","start":51.793,"end":51.897},{"word":"understand.","start":51.897,"end":52.687},{"word":" AtmanCo ","start":52.698625,"end":53.243625},{"word":"specializes ","start":53.243625,"end":53.847625},{"word":"in ","start":53.847625,"end":53.963625},{"word":"human ","start":53.963625,"end":54.242625},{"word":"capital ","start":54.242625,"end":54.567625},{"word":"diagnostics, ","start":54.567625,"end":55.217625},{"word":"planning, ","start":55.217625,"end":55.612625},{"word":"and ","start":55.612625,"end":55.786625},{"word":"optimization.","start":55.786625,"end":56.680625},{"word":" We’ve ","start":56.726458251953126,"end":56.99345825195312},{"word":"been ","start":56.99345825195312,"end":57.19145825195312},{"word":"helping ","start":57.19145825195312,"end":57.574458251953125},{"word":"organizations ","start":57.574458251953125,"end":58.352458251953124},{"word":"improve ","start":58.352458251953124,"end":58.75845825195312},{"word":"hiring, ","start":58.75845825195312,"end":59.745458251953124},{"word":"reduce ","start":59.745458251953124,"end":60.105458251953124},{"word":"turnover, ","start":60.105458251953124,"end":60.790458251953126},{"word":"and ","start":60.790458251953126,"end":61.022458251953125},{"word":"increase ","start":61.022458251953125,"end":61.47545825195313},{"word":"team ","start":61.47545825195313,"end":61.754458251953125},{"word":"performance ","start":61.754458251953125,"end":62.33445825195312},{"word":"for ","start":62.33445825195312,"end":62.52045825195312},{"word":"20 ","start":62.52045825195312,"end":62.86845825195312},{"word":"years ","start":62.86845825195312,"end":63.147458251953125},{"word":"now.","start":63.147458251953125,"end":63.60045825195313},{"word":" Our ","start":63.623,"end":63.821},{"word":"webinar ","start":63.821,"end":64.204},{"word":"series ","start":64.204,"end":64.54},{"word":"is ","start":64.54,"end":64.645},{"word":"meant ","start":64.645,"end":64.819},{"word":"to ","start":64.819,"end":64.958},{"word":"educate ","start":64.958,"end":65.411},{"word":"organizations ","start":65.411,"end":66.444},{"word":"about ","start":66.444,"end":66.862},{"word":"trends ","start":66.862,"end":67.164},{"word":"and ","start":67.164,"end":67.269},{"word":"directions ","start":67.269,"end":67.838},{"word":"that ","start":67.838,"end":68.023},{"word":"they ","start":68.023,"end":68.198},{"word":"can ","start":68.198,"end":68.36},{"word":"benefit ","start":68.36,"end":68.732},{"word":"from, ","start":68.732,"end":69.126},{"word":"leading ","start":69.126,"end":69.463},{"word":"to ","start":69.463,"end":69.579},{"word":"hiring ","start":69.579,"end":70.02},{"word":"high-performing ","start":70.02,"end":70.647},{"word":"sales ","start":70.647,"end":70.914},{"word":"employees, ","start":70.914,"end":71.89},{"word":"integrating ","start":71.89,"end":72.493},{"word":"new ","start":72.493,"end":72.609},{"word":"employees, ","start":72.609,"end":73.294},{"word":"building ","start":73.294,"end":73.631},{"word":"cohesive, ","start":73.631,"end":73.689},{"word":"high-performing ","start":73.689,"end":74.27},{"word":"sales ","start":74.27,"end":74.943},{"word":"teams, ","start":74.943,"end":75.256},{"word":"and ","start":75.256,"end":76.046},{"word":"identifying ","start":76.046,"end":76.266},{"word":"talent ","start":76.266,"end":76.963},{"word":"and ","start":76.963,"end":77.404},{"word":"developing ","start":77.404,"end":77.52},{"word":"new ","start":77.52,"end":78.043},{"word":"sales-related ","start":78.043,"end":78.217},{"word":"competencies.","start":78.217,"end":78.902},{"word":"Would ","start":79.88895825195313,"end":80.09795825195313},{"word":"you ","start":80.09795825195313,"end":80.24895825195313},{"word":"like ","start":80.24895825195313,"end":80.46895825195313},{"word":"me ","start":80.46895825195313,"end":80.58495825195313},{"word":"to ","start":80.58495825195313,"end":80.72495825195313},{"word":"reserve ","start":80.72495825195313,"end":81.11895825195313},{"word":"your ","start":81.11895825195313,"end":81.26995825195313},{"word":"spot ","start":81.26995825195313,"end":81.56095825195312},{"word":"for ","start":81.56095825195312,"end":81.67695825195312},{"word":"the ","start":81.67695825195312,"end":81.76995825195313},{"word":"webinar?","start":81.76995825195313,"end":82.36195825195313}],"metadata":{"response_id":3}},{"role":"user","content":"No. No. Thank you. ","words":[{"word":"No. ","start":83.656005,"end":84.136},{"word":"No. ","start":84.136,"end":84.536},{"word":"Thank ","start":84.536,"end":84.61600399999999},{"word":"you. ","start":84.61600399999999,"end":84.776}]},{"role":"agent","content":"May I ask why you’re not interested?","words":[{"word":"May ","start":86.142,"end":86.386},{"word":"I ","start":86.386,"end":86.514},{"word":"ask ","start":86.514,"end":86.757},{"word":"why ","start":86.757,"end":86.897},{"word":"you’re ","start":86.897,"end":87.106},{"word":"not ","start":87.106,"end":87.257},{"word":"interested?","start":87.257,"end":88.058}],"metadata":{"response_id":5}},{"role":"user","content":"It's not something I'm interested in right now. Thanks. 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","start":0.906,"end":1.2259999}]},{"role":"agent","content":"Hello, may I please speak with Susan?","words":[{"word":"Hello, ","start":1.705,"end":2.019},{"word":"may ","start":2.019,"end":2.181},{"word":"I ","start":2.181,"end":2.251},{"word":"please ","start":2.251,"end":2.46},{"word":"speak ","start":2.46,"end":2.669},{"word":"with ","start":2.669,"end":2.82},{"word":"Susan?","start":2.82,"end":3.354}],"metadata":{"response_id":0}},{"role":"user","content":"Speaking. ","words":[{"word":"Speaking. ","start":4.526,"end":4.9259996}]},{"role":"agent","content":"Hello Susan. My name is Ellen, and I’m calling on behalf of AtmanCo.I’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,” and we’d like to invite you to it. 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","words":[{"word":"Who's ","start":33.166000000000004,"end":33.566},{"word":"this? ","start":33.566,"end":33.646}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. 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I'm not familiar with your company. ","words":[{"word":"And ","start":47.076,"end":47.396},{"word":"what ","start":47.396,"end":47.716},{"word":"sorry. ","start":47.795997,"end":48.196000000000005},{"word":"I'm ","start":48.196000000000005,"end":48.35599800000001},{"word":"not ","start":48.35599800000001,"end":48.436},{"word":"familiar ","start":48.436,"end":48.835998000000004},{"word":"with ","start":48.835998000000004,"end":48.995997},{"word":"your ","start":48.995997,"end":49.155997000000006},{"word":"company. ","start":49.155997000000006,"end":49.396}]},{"role":"agent","content":"Of course, I understand. AtmanCo specializes in human capital diagnostics, planning, and optimization. We’ve been helping organizations improve hiring, reduce turnover, and increase team performance for 20 years now. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:26-05:00","email":"susan.sullivan@valleyfiber.ca","phone":"2048912484","firstName":"Susan","lastName":"Sullivan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"2027d5cebfa80ce6c3373be871680fe0","socialdata_lastcheck":null,"email_local":"","email_domain":"valleyfiber.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:28:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:26","updated_utc_timestamp":"2026-04-02 16:28:12","created_timestamp":"2025-10-16 21:13:26","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:26-05:00","email":"susan.sullivan@valleyfiber.ca","phone":"2048912484","firstName":"Susan","lastName":"Sullivan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"2027d5cebfa80ce6c3373be871680fe0","socialdata_lastcheck":null,"email_local":"","email_domain":"valleyfiber.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:28:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:26","updated_utc_timestamp":"2026-04-02 16:28:13","created_timestamp":"2025-10-16 21:13:26","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:26-05:00","email":"susan.sullivan@valleyfiber.ca","phone":"2048912484","firstName":"Susan","lastName":"Sullivan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"2027d5cebfa80ce6c3373be871680fe0","socialdata_lastcheck":null,"email_local":"","email_domain":"valleyfiber.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:28:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:26","updated_utc_timestamp":"2026-04-02 16:28:13","created_timestamp":"2025-10-16 21:13:26","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:28:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6187e174eeebaa60dc0026e2ecb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ryan","last_name":"Andersen","full_name":"Ryan Andersen","contact_id":"6976","email":"ryan.andersen@o1labs.org","orgname":"","bloc_notes_ac":"Dec 15 vm Dec 16 vm Dec 17 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:29:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_966d98950fec8f66d9518510cbb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Artin","last_name":"Goodarzi","full_name":"Artin Goodarzi","contact_id":"6405","email":"artin.goodarzi@enactuslaurier.ca","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 Number not 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:29:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5e791b625e1f3d49ad93e66067b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Pinsent","full_name":"Andrea Pinsent","contact_id":"2679","email":"andrea.pinsent@rdpolytech.ca","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm\r\nATM Nov 25 2025 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Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4682],"average":4682,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14033423513","direction":"outbound"},"event_timestamp":1775165360955} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2679 CALL ID: call_5e791b625e1f3d49ad93e66067b EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was made but reached voicemail immediately, with no conversation taking place.","cdate":"2026-04-02T16:29:21-05:00","udate":"2026-04-02T16:29:21-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395924\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395924\/field"},"owner":"2679","id":"395924"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:41-05:00","email":"andrea.pinsent@rdpolytech.ca","phone":"4033423513","firstName":"Andrea","lastName":"Pinsent","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"5c6e0a38d72e80ac662237de50a67b09","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"16","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:41-05:00","email":"andrea.pinsent@rdpolytech.ca","phone":"4033423513","firstName":"Andrea","lastName":"Pinsent","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"5c6e0a38d72e80ac662237de50a67b09","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"16","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:41","updated_utc_timestamp":"2026-04-02 16:29:22","created_timestamp":"2025-08-21 15:48:41","updated_timestamp":"2026-04-02 16:29:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 12:21:35","last_open_date":"2025-09-22 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:41-05:00","email":"andrea.pinsent@rdpolytech.ca","phone":"4033423513","firstName":"Andrea","lastName":"Pinsent","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"5c6e0a38d72e80ac662237de50a67b09","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"16","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:41","updated_utc_timestamp":"2026-04-02 16:29:22","created_timestamp":"2025-08-21 15:48:41","updated_timestamp":"2026-04-02 16:29:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 12:21:35","last_open_date":"2025-09-22 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:41-05:00","email":"andrea.pinsent@rdpolytech.ca","phone":"4033423513","firstName":"Andrea","lastName":"Pinsent","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"5c6e0a38d72e80ac662237de50a67b09","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"16","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:41","updated_utc_timestamp":"2026-04-02 16:29:22","created_timestamp":"2025-08-21 15:48:41","updated_timestamp":"2026-04-02 16:29:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 12:21:35","last_open_date":"2025-09-22 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:41-05:00","email":"andrea.pinsent@rdpolytech.ca","phone":"4033423513","firstName":"Andrea","lastName":"Pinsent","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"5c6e0a38d72e80ac662237de50a67b09","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"16","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:41","updated_utc_timestamp":"2026-04-02 16:29:23","created_timestamp":"2025-08-21 15:48:41","updated_timestamp":"2026-04-02 16:29:23","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 12:21:35","last_open_date":"2025-09-22 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:41-05:00","email":"andrea.pinsent@rdpolytech.ca","phone":"4033423513","firstName":"Andrea","lastName":"Pinsent","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"5c6e0a38d72e80ac662237de50a67b09","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"16","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:41","updated_utc_timestamp":"2026-04-02 16:29:23","created_timestamp":"2025-08-21 15:48:41","updated_timestamp":"2026-04-02 16:29:23","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 12:21:35","last_open_date":"2025-09-22 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:29:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7d12201f3463235cd27a3edc267","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Arar","last_name":"Abohaija","full_name":"Arar Abohaija","contact_id":"351","email":"arar.abohaija@medstataz.com","orgname":"","bloc_notes_ac":"-1hr\r\nSept 22 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:29:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1b389ccfd52e7f6a35ba3866433","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aaron","last_name":"Mixon","full_name":"Aaron Mixon","contact_id":"8335","email":"aaron.mixon@mcfa.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1b389ccfd52e7f6a35ba3866433","X-RetellAI-SipTraceId":"call_1b389ccfd52e7f6a35ba3866433","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165351606,"end_timestamp":1775165368215,"duration_ms":16609,"transcript":"User: Hello? \nAgent: Hello, may I please speak with Aaron?\nUser: Who's this? \nAgent: Hello, am I speaking with Aaron?\nUser: Who's this? \nAgent: Hello Aaron. 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My name is Ellen, and I’m calling on behalf of AtmanCo.","words":[{"word":"Hello ","start":11.102,"end":11.427},{"word":"Aaron.","start":11.427,"end":11.926},{"word":" My ","start":11.93825,"end":12.11225},{"word":"name ","start":12.11225,"end":12.27425},{"word":"is ","start":12.27425,"end":12.39025},{"word":"Ellen, ","start":12.39025,"end":12.69225},{"word":"and ","start":12.69225,"end":12.85525},{"word":"I’m ","start":12.85525,"end":13.01725},{"word":"calling ","start":13.01725,"end":13.36625},{"word":"on ","start":13.36625,"end":13.50525},{"word":"behalf ","start":13.50525,"end":13.86525},{"word":"of ","start":13.86525,"end":14.00425},{"word":"AtmanCo.","start":14.00425,"end":14.80525}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:29:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_53a0f83a0db56c98f975bdd1c58","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Anthony","last_name":"Canton","full_name":"Anthony Canton","contact_id":"2785","email":"acanton@suncor.com","orgname":"","bloc_notes_ac":"number not in service","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_53a0f83a0db56c98f975bdd1c58","X-RetellAI-SipTraceId":"call_53a0f83a0db56c98f975bdd1c58","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165352220,"end_timestamp":1775165366882,"duration_ms":14662,"transcript":"User: Thank 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:29:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_12abbc3f76ced5ae60ae55f0571","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Clark","last_name":"Turner","full_name":"Clark Turner","contact_id":"445","email":"cturner@turnerinnovation.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_12abbc3f76ced5ae60ae55f0571","X-RetellAI-SipTraceId":"call_12abbc3f76ced5ae60ae55f0571","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165370034,"end_timestamp":1775165371868,"duration_ms":1834,"transcript":"User: Hi. You've reached Clark. \n","transcript_object":[{"role":"user","content":"Hi. You've reached Clark. ","words":[{"word":"Hi. ","start":0.663,"end":0.983},{"word":"You've ","start":0.983,"end":1.2229998999999998},{"word":"reached ","start":1.2229998999999998,"end":1.383},{"word":"Clark. ","start":1.383,"end":1.6229999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You've reached Clark. ","words":[{"word":"Hi. ","start":0.663,"end":0.983},{"word":"You've ","start":0.983,"end":1.2229998999999998},{"word":"reached ","start":1.2229998999999998,"end":1.383},{"word":"Clark. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening was possible since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 0% as no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% since no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of conversation. Overall, the call was unsuccessful as no human was reached and no tasks were completed.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4661],"average":4661,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18013688809","direction":"outbound"},"event_timestamp":1775165376889} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 445 CALL ID: call_12abbc3f76ced5ae60ae55f0571 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:28-05:00","email":"cturner@turnerinnovation.com","phone":"8013688809","firstName":"Clark","lastName":"Turner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"f27f2cc80806e77a5e1fee5aebf0cf40","socialdata_lastcheck":null,"email_local":"","email_domain":"turnerinnovation.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:28","updated_utc_timestamp":"2026-04-02 16:29:38","created_timestamp":"2025-08-15 09:07:28","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:28-05:00","email":"cturner@turnerinnovation.com","phone":"8013688809","firstName":"Clark","lastName":"Turner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"f27f2cc80806e77a5e1fee5aebf0cf40","socialdata_lastcheck":null,"email_local":"","email_domain":"turnerinnovation.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:28","updated_utc_timestamp":"2026-04-02 16:29:38","created_timestamp":"2025-08-15 09:07:28","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:29:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c6ee29248003ea6f78ffa9f930f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Carli","last_name":"Whatley","full_name":"Carli Whatley","contact_id":"2787","email":"cwhatley@suncor.com","orgname":"","bloc_notes_ac":"N0v 19 2025 vm Nov 24 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c6ee29248003ea6f78ffa9f930f","X-RetellAI-SipTraceId":"call_c6ee29248003ea6f78ffa9f930f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165368910,"end_timestamp":1775165373313,"duration_ms":4403,"transcript":"User: Hi. You've reached \nAgent: Hello, may I please \nUser: the voice mail of Carly Wally with Suncor recruitment. \n","transcript_object":[{"role":"user","content":"Hi. You've reached ","words":[{"word":"Hi. ","start":1.397,"end":1.797},{"word":"You've ","start":1.797,"end":2.037},{"word":"reached ","start":2.037,"end":2.117}]},{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.179,"end":1.562},{"word":"may ","start":1.562,"end":1.748},{"word":"I ","start":1.748,"end":1.852},{"word":"please ","start":1.852,"end":2.119}],"metadata":{"response_id":0}},{"role":"user","content":"the voice mail of Carly Wally with Suncor recruitment. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:29:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6449bdc14564bb862e2579e10e8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Desiree","last_name":"Paul","full_name":"Desiree Paul","contact_id":"9066","email":"pauld@goodwillscia.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6449bdc14564bb862e2579e10e8","X-RetellAI-SipTraceId":"call_6449bdc14564bb862e2579e10e8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165228274,"end_timestamp":1775165378891,"duration_ms":150617,"transcript":"User: Thank you for calling 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Am I speaking with Desiree?","words":[{"word":"Sorry, ","start":33.74,"end":34.065},{"word":"I ","start":34.065,"end":34.146},{"word":"didn’t ","start":34.146,"end":34.379},{"word":"catch ","start":34.379,"end":34.623},{"word":"that.","start":34.623,"end":35.052},{"word":" Am ","start":35.09808325195313,"end":35.23808325195313},{"word":"I ","start":35.23808325195313,"end":35.319083251953124},{"word":"speaking ","start":35.319083251953124,"end":35.621083251953124},{"word":"with ","start":35.621083251953124,"end":35.79508325195312},{"word":"Desiree?","start":35.79508325195312,"end":36.39908325195312}],"metadata":{"response_id":5}},{"role":"user","content":"No. You're not certain what department she works in. ","words":[{"word":"No. ","start":39.889997,"end":40.609998000000004},{"word":"You're ","start":40.609998000000004,"end":41.33},{"word":"not ","start":41.33,"end":41.49},{"word":"certain ","start":41.49,"end":41.81},{"word":"what ","start":41.81,"end":42.049997},{"word":"department ","start":42.13,"end":42.609998000000004},{"word":"she ","start":42.609998000000004,"end":42.929998},{"word":"works ","start":42.929998,"end":43.17},{"word":"in. ","start":43.17,"end":43.409997000000004}]},{"role":"agent","content":"That’s correct, I’m not certain of her department. Is Desiree Paul available, or could you let me know the best time to reach her?","words":[{"word":"That’s ","start":45.233,"end":45.523},{"word":"correct, ","start":45.523,"end":45.872},{"word":"I’m ","start":45.872,"end":46.034},{"word":"not ","start":46.034,"end":46.185},{"word":"certain ","start":46.185,"end":46.441},{"word":"of ","start":46.441,"end":46.533},{"word":"her ","start":46.533,"end":46.65},{"word":"department.","start":46.65,"end":47.346},{"word":" Is ","start":47.381125,"end":47.590125},{"word":"Desiree ","start":47.590125,"end":47.926125},{"word":"Paul ","start":47.926125,"end":48.147125},{"word":"available, ","start":48.147125,"end":48.693125},{"word":"or ","start":48.693125,"end":48.809125},{"word":"could ","start":48.809125,"end":48.971125},{"word":"you ","start":48.971125,"end":49.087125},{"word":"let ","start":49.087125,"end":49.227125},{"word":"me ","start":49.227125,"end":49.320125},{"word":"know ","start":49.320125,"end":49.494125},{"word":"the ","start":49.494125,"end":49.587125},{"word":"best ","start":49.587125,"end":49.784125},{"word":"time ","start":49.784125,"end":49.981125},{"word":"to ","start":49.981125,"end":50.086125},{"word":"reach ","start":50.086125,"end":50.307125},{"word":"her?","start":50.307125,"end":50.643125}],"metadata":{"response_id":8}},{"role":"user","content":"Here. I'm gonna have you tap ","words":[{"word":"Here. ","start":57.03,"end":57.51},{"word":"I'm ","start":57.51,"end":57.749997},{"word":"gonna ","start":57.749997,"end":57.99},{"word":"have ","start":57.99,"end":58.15},{"word":"you ","start":58.15,"end":58.31},{"word":"tap ","start":58.31,"end":58.550000000000004}]},{"role":"agent","content":"Thank you. I’ll wait for your instructions.","words":[{"word":"Thank ","start":62.367,"end":62.681},{"word":"you.","start":62.681,"end":63.122},{"word":" I’ll ","start":63.16791674804688,"end":63.36591674804688},{"word":"wait ","start":63.36591674804688,"end":63.516916748046874},{"word":"for ","start":63.516916748046874,"end":63.620916748046874},{"word":"your ","start":63.620916748046874,"end":63.748916748046874},{"word":"instructions.","start":63.748916748046874,"end":64.60791674804688}],"metadata":{"response_id":9}},{"role":"user","content":"Well, ","words":[{"word":"Well, ","start":67.329995,"end":67.56999}]},{"role":"user","content":"her name's not on the list. ","words":[{"word":"her ","start":71.25,"end":71.57000000000001},{"word":"name's ","start":71.57000000000001,"end":72.050004},{"word":"not ","start":72.050004,"end":72.21000000000001},{"word":"on ","start":72.21000000000001,"end":72.45},{"word":"the ","start":72.45,"end":72.61},{"word":"list. ","start":72.61,"end":72.77}]},{"role":"agent","content":"I understand. Do you happen to have her new contact information?","words":[{"word":"I ","start":74.955,"end":75.094},{"word":"understand.","start":75.094,"end":75.872},{"word":" Do ","start":75.918125,"end":76.023125},{"word":"you ","start":76.023125,"end":76.162125},{"word":"happen ","start":76.162125,"end":76.418125},{"word":"to ","start":76.418125,"end":76.511125},{"word":"have ","start":76.511125,"end":76.673125},{"word":"her ","start":76.673125,"end":76.801125},{"word":"new ","start":76.801125,"end":76.963125},{"word":"contact ","start":76.963125,"end":77.405125},{"word":"information?","start":77.405125,"end":78.287125}],"metadata":{"response_id":11}},{"role":"user","content":"Hold on one second. ","words":[{"word":"Hold ","start":84.8,"end":85.12},{"word":"on ","start":85.12,"end":85.36},{"word":"one ","start":85.36,"end":85.6},{"word":"second. 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Thank you.","words":[{"word":"Yes, ","start":141.733,"end":142.058},{"word":"I’m ","start":142.058,"end":142.232},{"word":"still ","start":142.232,"end":142.476},{"word":"here.","start":142.476,"end":142.929},{"word":" Thank ","start":142.97475,"end":143.27675},{"word":"you.","start":143.27675,"end":143.71775}],"metadata":{"response_id":14}},{"role":"user","content":"We we don't have a Desiree. ","words":[{"word":"We ","start":144.05,"end":144.29},{"word":"we ","start":144.29,"end":144.45},{"word":"don't ","start":144.45,"end":144.77},{"word":"have ","start":144.77,"end":145.01},{"word":"a ","start":145.01,"end":145.17},{"word":"Desiree. ","start":145.17,"end":145.65}]},{"role":"agent","content":"Thank you for checking. I appreciate your help. Goodbye.","words":[{"word":"Thank ","start":147.544,"end":147.788},{"word":"you ","start":147.788,"end":147.916},{"word":"for ","start":147.916,"end":148.067},{"word":"checking.","start":148.067,"end":148.81},{"word":" I ","start":148.85575,"end":148.93775},{"word":"appreciate ","start":148.93775,"end":149.38975},{"word":"your ","start":149.38975,"end":149.52975},{"word":"help.","start":149.52975,"end":149.92475},{"word":" Goodbye.","start":149.97029174804686,"end":150.57429174804687}],"metadata":{"response_id":15}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling Goodwill Great Plains. How can I direct your call? ","words":[{"word":"Thank ","start":0.51,"end":0.82999995},{"word":"you ","start":0.82999995,"end":0.99},{"word":"for ","start":0.99,"end":1.2299999},{"word":"calling ","start":1.2299999,"end":1.55},{"word":"Goodwill ","start":1.55,"end":2.03},{"word":"Great ","start":2.03,"end":2.4299999},{"word":"Plains. 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May I speak with Desiree Paul, please?","words":[{"word":"I’m ","start":20.788,"end":20.962},{"word":"not ","start":20.962,"end":21.124},{"word":"certain ","start":21.124,"end":21.38},{"word":"of ","start":21.38,"end":21.461},{"word":"her ","start":21.461,"end":21.577},{"word":"department.","start":21.577,"end":22.332},{"word":" My ","start":22.354833251953124,"end":22.540833251953124},{"word":"name ","start":22.540833251953124,"end":22.726833251953124},{"word":"is ","start":22.726833251953124,"end":22.865833251953124},{"word":"Ellen, ","start":22.865833251953124,"end":23.202833251953123},{"word":"and ","start":23.202833251953123,"end":23.306833251953126},{"word":"I’m ","start":23.306833251953126,"end":23.434833251953126},{"word":"calling ","start":23.434833251953126,"end":23.794833251953126},{"word":"on ","start":23.794833251953126,"end":23.898833251953125},{"word":"behalf ","start":23.898833251953125,"end":24.247833251953125},{"word":"of ","start":24.247833251953125,"end":24.386833251953124},{"word":"AtmanCo.","start":24.386833251953124,"end":25.117833251953126},{"word":" May ","start":25.164208251953124,"end":25.362208251953124},{"word":"I ","start":25.362208251953124,"end":25.431208251953127},{"word":"speak ","start":25.431208251953127,"end":25.652208251953127},{"word":"with ","start":25.652208251953127,"end":25.780208251953123},{"word":"Desiree ","start":25.780208251953123,"end":26.151208251953125},{"word":"Paul, ","start":26.151208251953125,"end":26.407208251953126},{"word":"please?","start":26.407208251953126,"end":27.022208251953124}],"metadata":{"response_id":4}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":31.419998800000002,"end":31.419998800000002}]},{"role":"agent","content":"Sorry, I didn’t catch that. Am I speaking with Desiree?","words":[{"word":"Sorry, ","start":33.74,"end":34.065},{"word":"I ","start":34.065,"end":34.146},{"word":"didn’t ","start":34.146,"end":34.379},{"word":"catch ","start":34.379,"end":34.623},{"word":"that.","start":34.623,"end":35.052},{"word":" Am ","start":35.09808325195313,"end":35.23808325195313},{"word":"I ","start":35.23808325195313,"end":35.319083251953124},{"word":"speaking ","start":35.319083251953124,"end":35.621083251953124},{"word":"with ","start":35.621083251953124,"end":35.79508325195312},{"word":"Desiree?","start":35.79508325195312,"end":36.39908325195312}],"metadata":{"response_id":5}},{"role":"user","content":"No. You're not certain what department she works in. ","words":[{"word":"No. ","start":39.889997,"end":40.609998000000004},{"word":"You're ","start":40.609998000000004,"end":41.33},{"word":"not ","start":41.33,"end":41.49},{"word":"certain ","start":41.49,"end":41.81},{"word":"what ","start":41.81,"end":42.049997},{"word":"department ","start":42.13,"end":42.609998000000004},{"word":"she ","start":42.609998000000004,"end":42.929998},{"word":"works ","start":42.929998,"end":43.17},{"word":"in. ","start":43.17,"end":43.409997000000004}]},{"role":"agent","content":"That’s correct, I’m not certain of her department. Is Desiree Paul available, or could you let me know the best time to reach her?","words":[{"word":"That’s ","start":45.233,"end":45.523},{"word":"correct, ","start":45.523,"end":45.872},{"word":"I’m ","start":45.872,"end":46.034},{"word":"not ","start":46.034,"end":46.185},{"word":"certain ","start":46.185,"end":46.441},{"word":"of ","start":46.441,"end":46.533},{"word":"her ","start":46.533,"end":46.65},{"word":"department.","start":46.65,"end":47.346},{"word":" Is ","start":47.381125,"end":47.590125},{"word":"Desiree ","start":47.590125,"end":47.926125},{"word":"Paul ","start":47.926125,"end":48.147125},{"word":"available, ","start":48.147125,"end":48.693125},{"word":"or ","start":48.693125,"end":48.809125},{"word":"could ","start":48.809125,"end":48.971125},{"word":"you ","start":48.971125,"end":49.087125},{"word":"let ","start":49.087125,"end":49.227125},{"word":"me ","start":49.227125,"end":49.320125},{"word":"know ","start":49.320125,"end":49.494125},{"word":"the ","start":49.494125,"end":49.587125},{"word":"best ","start":49.587125,"end":49.784125},{"word":"time ","start":49.784125,"end":49.981125},{"word":"to ","start":49.981125,"end":50.086125},{"word":"reach ","start":50.086125,"end":50.307125},{"word":"her?","start":50.307125,"end":50.643125}],"metadata":{"response_id":8}},{"role":"user","content":"Here. I'm gonna have you tap ","words":[{"word":"Here. ","start":57.03,"end":57.51},{"word":"I'm ","start":57.51,"end":57.749997},{"word":"gonna ","start":57.749997,"end":57.99},{"word":"have ","start":57.99,"end":58.15},{"word":"you ","start":58.15,"end":58.31},{"word":"tap ","start":58.31,"end":58.550000000000004}]},{"role":"agent","content":"Thank you. I’ll wait for your instructions.","words":[{"word":"Thank ","start":62.367,"end":62.681},{"word":"you.","start":62.681,"end":63.122},{"word":" I’ll ","start":63.16791674804688,"end":63.36591674804688},{"word":"wait ","start":63.36591674804688,"end":63.516916748046874},{"word":"for ","start":63.516916748046874,"end":63.620916748046874},{"word":"your ","start":63.620916748046874,"end":63.748916748046874},{"word":"instructions.","start":63.748916748046874,"end":64.60791674804688}],"metadata":{"response_id":9}},{"role":"user","content":"Well, ","words":[{"word":"Well, ","start":67.329995,"end":67.56999}]},{"role":"user","content":"her name's not on the list. ","words":[{"word":"her ","start":71.25,"end":71.57000000000001},{"word":"name's ","start":71.57000000000001,"end":72.050004},{"word":"not ","start":72.050004,"end":72.21000000000001},{"word":"on ","start":72.21000000000001,"end":72.45},{"word":"the ","start":72.45,"end":72.61},{"word":"list. ","start":72.61,"end":72.77}]},{"role":"agent","content":"I understand. Do you happen to have her new contact information?","words":[{"word":"I ","start":74.955,"end":75.094},{"word":"understand.","start":75.094,"end":75.872},{"word":" Do ","start":75.918125,"end":76.023125},{"word":"you ","start":76.023125,"end":76.162125},{"word":"happen ","start":76.162125,"end":76.418125},{"word":"to ","start":76.418125,"end":76.511125},{"word":"have ","start":76.511125,"end":76.673125},{"word":"her ","start":76.673125,"end":76.801125},{"word":"new ","start":76.801125,"end":76.963125},{"word":"contact ","start":76.963125,"end":77.405125},{"word":"information?","start":77.405125,"end":78.287125}],"metadata":{"response_id":11}},{"role":"user","content":"Hold on one second. ","words":[{"word":"Hold ","start":84.8,"end":85.12},{"word":"on ","start":85.12,"end":85.36},{"word":"one ","start":85.36,"end":85.6},{"word":"second. ","start":85.6,"end":85.92}]},{"role":"agent","content":"Of course, I’ll hold.","words":[{"word":"Of ","start":89.885,"end":90.082},{"word":"course, ","start":90.082,"end":90.384},{"word":"I’ll ","start":90.384,"end":90.593},{"word":"hold.","start":90.593,"end":91.116}],"metadata":{"response_id":12}},{"role":"agent","content":"Just checking in—are you still there?","words":[{"word":"Just ","start":102.85,"end":103.082},{"word":"checking ","start":103.082,"end":103.431},{"word":"in—are ","start":103.431,"end":103.883},{"word":"you ","start":103.883,"end":104.023},{"word":"still ","start":104.023,"end":104.243},{"word":"there?","start":104.243,"end":104.777}],"metadata":{"response_id":13}},{"role":"user","content":"Are you still there? ","words":[{"word":"Are ","start":139.48,"end":139.8},{"word":"you ","start":139.8,"end":139.88},{"word":"still ","start":139.88,"end":140.12},{"word":"there? ","start":140.12,"end":140.28}]},{"role":"agent","content":"Yes, I’m still here. Thank you.","words":[{"word":"Yes, ","start":141.733,"end":142.058},{"word":"I’m ","start":142.058,"end":142.232},{"word":"still ","start":142.232,"end":142.476},{"word":"here.","start":142.476,"end":142.929},{"word":" Thank ","start":142.97475,"end":143.27675},{"word":"you.","start":143.27675,"end":143.71775}],"metadata":{"response_id":14}},{"role":"user","content":"We we don't have a Desiree. ","words":[{"word":"We ","start":144.05,"end":144.29},{"word":"we ","start":144.29,"end":144.45},{"word":"don't ","start":144.45,"end":144.77},{"word":"have ","start":144.77,"end":145.01},{"word":"a ","start":145.01,"end":145.17},{"word":"Desiree. ","start":145.17,"end":145.65}]},{"role":"agent","content":"Thank you for checking. I appreciate your help. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:29:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_854939c5fb2418d3eb5483e3b3d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Annmarie","last_name":"Aristigue","full_name":"Annmarie Aristigue","contact_id":"304","email":"annmarie@azautorepair.net","orgname":"","bloc_notes_ac":"-3hr\r\nSept 22 2025 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The call did not reach a human or complete any survey or task, and was disconnected immediately after voicemail was detected.","Official Opening Gate Accuracy":"0%. No official opening was spoken to a confirmed contact as the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered by a human.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call went to voicemail.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. 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Apr 02 agent introduced herself and requested to speak with Allyson about HR webinar invitation; user asked to leave a message, agent agreed to hold","cdate":"2026-04-02T16:29:46-05:00","udate":"2026-04-02T16:29:46-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395993\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395993\/field"},"owner":"9120","id":"395993"}} FIELD 38 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:16-05:00","email":"allyson.harper@wyyerd.com","phone":"3038824619","firstName":"Allyson","lastName":"Harper","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"4ac8c726edd3ee61fa7822d25250bd4b","socialdata_lastcheck":null,"email_local":"","email_domain":"wyyerd.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:16","updated_utc_timestamp":"2026-04-02 16:29:47","created_timestamp":"2026-03-18 09:12:16","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:16-05:00","email":"allyson.harper@wyyerd.com","phone":"3038824619","firstName":"Allyson","lastName":"Harper","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"4ac8c726edd3ee61fa7822d25250bd4b","socialdata_lastcheck":null,"email_local":"","email_domain":"wyyerd.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:16","updated_utc_timestamp":"2026-04-02 16:29:47","created_timestamp":"2026-03-18 09:12:16","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:16-05:00","email":"allyson.harper@wyyerd.com","phone":"3038824619","firstName":"Allyson","lastName":"Harper","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"4ac8c726edd3ee61fa7822d25250bd4b","socialdata_lastcheck":null,"email_local":"","email_domain":"wyyerd.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:16","updated_utc_timestamp":"2026-04-02 16:29:47","created_timestamp":"2026-03-18 09:12:16","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:29:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_99f75faff38089677102818c043","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Adam","last_name":"Albeldawi","full_name":"Adam Albeldawi","contact_id":"3021","email":"aalbeldawi@suncor.com","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_99f75faff38089677102818c043","X-RetellAI-SipTraceId":"call_99f75faff38089677102818c043","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165378593,"end_timestamp":1775165381812,"duration_ms":3219,"transcript":"User: The 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:56-05:00","email":"aalbeldawi@suncor.com","phone":"4032963048","firstName":"Adam","lastName":"Albeldawi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"96ff4fbbc70fe28940253b9ef3c84a4e","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-23T10:52:16-05:00","udate":"2026-04-02T16:29:47-05:00","edate":"2026-03-23T10:52:16-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:56","updated_utc_timestamp":"2026-04-02 16:29:47","created_timestamp":"2025-08-21 15:52:56","updated_timestamp":"2026-04-02 16:29:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:52","last_open_date":"2025-11-04 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:56-05:00","email":"aalbeldawi@suncor.com","phone":"4032963048","firstName":"Adam","lastName":"Albeldawi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"96ff4fbbc70fe28940253b9ef3c84a4e","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-23T10:52:16-05:00","udate":"2026-04-02T16:29:47-05:00","edate":"2026-03-23T10:52:16-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:56","updated_utc_timestamp":"2026-04-02 16:29:47","created_timestamp":"2025-08-21 15:52:56","updated_timestamp":"2026-04-02 16:29:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:52","last_open_date":"2025-11-04 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:56-05:00","email":"aalbeldawi@suncor.com","phone":"4032963048","firstName":"Adam","lastName":"Albeldawi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"96ff4fbbc70fe28940253b9ef3c84a4e","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-23T10:52:16-05:00","udate":"2026-04-02T16:29:47-05:00","edate":"2026-03-23T10:52:16-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:56","updated_utc_timestamp":"2026-04-02 16:29:47","created_timestamp":"2025-08-21 15:52:56","updated_timestamp":"2026-04-02 16:29:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:52","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:29:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_519852fb13736d7df7154480d9a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Afroza","last_name":"Nenshi","full_name":"Afroza Nenshi","contact_id":"2515","email":"anenshi@suncor.com","orgname":"","bloc_notes_ac":"Nov 18 2025 vm Nob 24 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_519852fb13736d7df7154480d9a","X-RetellAI-SipTraceId":"call_519852fb13736d7df7154480d9a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165388238,"end_timestamp":1775165394264,"duration_ms":6026,"transcript":"Agent: 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","start":1.8629999,"end":2.2630000000000003},{"word":"You've ","start":2.2630000000000003,"end":2.6629999},{"word":"reached ","start":2.6629999,"end":2.823},{"word":"the ","start":2.823,"end":2.983},{"word":"voice ","start":2.983,"end":3.2229998},{"word":"mail ","start":3.2229998,"end":3.383},{"word":"of ","start":3.383,"end":3.543},{"word":"a ","start":3.543,"end":3.7029998},{"word":"frozen ","start":3.7029998,"end":4.023},{"word":"end ","start":4.023,"end":4.183},{"word":"c ","start":4.273,"end":4.513},{"word":"at ","start":4.513,"end":4.753},{"word":"Suncor ","start":4.753,"end":5.313},{"word":"Energy. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:44-05:00","email":"anenshi@suncor.com","phone":"4032964760","firstName":"Afroza","lastName":"Nenshi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"9a2522daccdfda795a06c13e64a6fb71","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"14","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:29:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:44","updated_utc_timestamp":"2026-04-02 16:29:59","created_timestamp":"2025-08-21 15:44:44","updated_timestamp":"2026-04-02 16:29:59","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:16:28","last_open_date":"2025-09-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:44-05:00","email":"anenshi@suncor.com","phone":"4032964760","firstName":"Afroza","lastName":"Nenshi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"9a2522daccdfda795a06c13e64a6fb71","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"14","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:44","updated_utc_timestamp":"2026-04-02 16:30:00","created_timestamp":"2025-08-21 15:44:44","updated_timestamp":"2026-04-02 16:30:00","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:16:28","last_open_date":"2025-09-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d10d3b76e5dbaca8e78fce824c3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Blaine","last_name":"Smith","full_name":"Blaine Smith","contact_id":"483","email":"bsmith@westernverify.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d10d3b76e5dbaca8e78fce824c3","X-RetellAI-SipTraceId":"call_d10d3b76e5dbaca8e78fce824c3","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165359665,"end_timestamp":1775165406626,"duration_ms":46961,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Certainly. My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Blaine, please?\nUser: Thanks. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just a quick reminder—I'm still on the line. Is Blaine available to speak?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. \n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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My name is Ellen, and I’m calling on behalf of AtmanCo. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":17.256,"end":17.656},{"word":"Please ","start":18.196,"end":18.516},{"word":"stay ","start":18.516,"end":18.756},{"word":"on ","start":18.756,"end":18.916},{"word":"the ","start":18.916,"end":19.076},{"word":"line. ","start":19.076,"end":19.236}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":20.362,"end":20.687},{"word":"you.","start":20.687,"end":21.117},{"word":" I’ll ","start":21.162916748046875,"end":21.371916748046875},{"word":"hold.","start":21.371916748046875,"end":21.859916748046874}],"metadata":{"response_id":2}},{"role":"agent","content":"Just a quick reminder—I'm still on the line. 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If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. ","start":0.506,"end":1.1460000000000001},{"word":"If ","start":1.1460000000000001,"end":1.3860000000000001},{"word":"you ","start":1.3860000000000001,"end":1.546},{"word":"record ","start":1.546,"end":1.8659999},{"word":"your ","start":1.8659999,"end":2.106},{"word":"name ","start":2.106,"end":2.3459999999999996},{"word":"and ","start":2.3459999999999996,"end":2.6659998999999996},{"word":"reason ","start":2.6659998999999996,"end":2.9859999999999998},{"word":"for ","start":2.9859999999999998,"end":3.2259998},{"word":"calling, ","start":3.2259998,"end":3.546},{"word":"I'll ","start":3.856,"end":4.256},{"word":"see ","start":4.256,"end":4.4159999999999995},{"word":"if ","start":4.4159999999999995,"end":4.5759997},{"word":"this ","start":4.5759997,"end":4.736},{"word":"person ","start":4.736,"end":5.0559997},{"word":"is ","start":5.0559997,"end":5.216},{"word":"available. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:57-05:00","email":"bsmith@westernverify.com","phone":"8016944842","firstName":"Blaine","lastName":"Smith","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"38cd2c6cee555a49edf9d3b981b411ea","socialdata_lastcheck":null,"email_local":"","email_domain":"westernverify.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:57","updated_utc_timestamp":"2026-04-02 16:30:13","created_timestamp":"2025-08-15 09:07:57","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:57-05:00","email":"bsmith@westernverify.com","phone":"8016944842","firstName":"Blaine","lastName":"Smith","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"38cd2c6cee555a49edf9d3b981b411ea","socialdata_lastcheck":null,"email_local":"","email_domain":"westernverify.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:57","updated_utc_timestamp":"2026-04-02 16:30:14","created_timestamp":"2025-08-15 09:07:57","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:57-05:00","email":"bsmith@westernverify.com","phone":"8016944842","firstName":"Blaine","lastName":"Smith","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"38cd2c6cee555a49edf9d3b981b411ea","socialdata_lastcheck":null,"email_local":"","email_domain":"westernverify.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:57","updated_utc_timestamp":"2026-04-02 16:30:14","created_timestamp":"2025-08-15 09:07:57","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:57-05:00","email":"bsmith@westernverify.com","phone":"8016944842","firstName":"Blaine","lastName":"Smith","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"38cd2c6cee555a49edf9d3b981b411ea","socialdata_lastcheck":null,"email_local":"","email_domain":"westernverify.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:57","updated_utc_timestamp":"2026-04-02 16:30:14","created_timestamp":"2025-08-15 09:07:57","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f20db7978a867da3ef9d9e2a3af","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Astrid","last_name":"Wolf","full_name":"Astrid Wolf","contact_id":"2177","email":"awolf@enmax.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 Not interested","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f20db7978a867da3ef9d9e2a3af","X-RetellAI-SipTraceId":"call_f20db7978a867da3ef9d9e2a3af","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165362752,"end_timestamp":1775165409032,"duration_ms":46280,"transcript":"User: 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Please stay on the line. ","words":[{"word":"Thanks. ","start":16.824,"end":17.143999},{"word":"Please ","start":17.414,"end":17.813999000000003},{"word":"stay ","start":17.813999000000003,"end":18.053999},{"word":"on ","start":18.053999,"end":18.213999},{"word":"the ","start":18.213999,"end":18.293999},{"word":"line. ","start":18.293999,"end":18.534000000000002}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":20.035,"end":20.337},{"word":"you.","start":20.337,"end":20.743},{"word":" I’ll ","start":20.789458251953125,"end":21.022458251953125},{"word":"hold.","start":21.022458251953125,"end":21.532458251953123}],"metadata":{"response_id":3}},{"role":"agent","content":"Just a gentle reminder—I'm still on the line. 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Mandatory Phrase Detection is No because required phrases were missing.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4658,5401,4704,4704,4732],"average":4839.8,"num_requests":5},"tool_calls":[],"from_number":"+14374657779","to_number":"+14035143576","direction":"outbound"},"event_timestamp":1775165414993} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2177 CALL ID: call_f20db7978a867da3ef9d9e2a3af EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:45-05:00","email":"awolf@enmax.com","phone":"4035143576","firstName":"Astrid","lastName":"Wolf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"61de3c3f47501f362579a34a75603603","socialdata_lastcheck":null,"email_local":"","email_domain":"enmax.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:45","updated_utc_timestamp":"2026-04-02 16:30:15","created_timestamp":"2025-08-21 15:39:45","updated_timestamp":"2026-04-02 16:30:15","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/automationEntryCounts"},"id":"2177","organization":null}],"fieldValue":{"contact":"2177","field":"76","value":"The agent called to speak with Astrid but reached voicemail. The agent left a message and did not speak with a human.","cdate":"2026-04-02T16:30:15-05:00","udate":"2026-04-02T16:30:15-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396044\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396044\/field"},"owner":"2177","id":"396044"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:45-05:00","email":"awolf@enmax.com","phone":"4035143576","firstName":"Astrid","lastName":"Wolf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"61de3c3f47501f362579a34a75603603","socialdata_lastcheck":null,"email_local":"","email_domain":"enmax.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:45","updated_utc_timestamp":"2026-04-02 16:30:15","created_timestamp":"2025-08-21 15:39:45","updated_timestamp":"2026-04-02 16:30:15","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/automationEntryCounts"},"id":"2177","organization":null}],"fieldValue":{"contact":"2177","field":"77","value":"Voicemail reached, message left","cdate":"2026-04-02T16:30:15-05:00","udate":"2026-04-02T16:30:15-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396045\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396045\/field"},"owner":"2177","id":"396045"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:39:45-05:00","email":"awolf@enmax.com","phone":"4035143576","firstName":"Astrid","lastName":"Wolf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"61de3c3f47501f362579a34a75603603","socialdata_lastcheck":null,"email_local":"","email_domain":"enmax.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:45","updated_utc_timestamp":"2026-04-02 16:30:15","created_timestamp":"2025-08-21 15:39:45","updated_timestamp":"2026-04-02 16:30:15","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/automationEntryCounts"},"id":"2177","organization":null}],"fieldValue":{"contact":"2177","field":"36","value":"ATM \/ 28 November 2025 Not interested\n2026 Apr 02 voicemail reached, message left","cdate":"2025-11-28T10:04:57-06:00","udate":"2026-04-02T16:30:15-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231237\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231237\/field"},"owner":"2177","id":"231237"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:39:45-05:00","email":"awolf@enmax.com","phone":"4035143576","firstName":"Astrid","lastName":"Wolf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"61de3c3f47501f362579a34a75603603","socialdata_lastcheck":null,"email_local":"","email_domain":"enmax.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:45-05:00","email":"awolf@enmax.com","phone":"4035143576","firstName":"Astrid","lastName":"Wolf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"61de3c3f47501f362579a34a75603603","socialdata_lastcheck":null,"email_local":"","email_domain":"enmax.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:45","updated_utc_timestamp":"2026-04-02 16:30:16","created_timestamp":"2025-08-21 15:39:45","updated_timestamp":"2026-04-02 16:30:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2177\/automationEntryCounts"},"id":"2177","organization":null}],"fieldValue":{"contact":"2177","field":"88","value":"Yes","cdate":"2026-04-02T16:30:16-05:00","udate":"2026-04-02T16:30:16-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396048\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396048\/field"},"owner":"2177","id":"396048"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:45-05:00","email":"awolf@enmax.com","phone":"4035143576","firstName":"Astrid","lastName":"Wolf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"61de3c3f47501f362579a34a75603603","socialdata_lastcheck":null,"email_local":"","email_domain":"enmax.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:45","updated_utc_timestamp":"2026-04-02 16:30:16","created_timestamp":"2025-08-21 15:39:45","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e321ae8d45fc73da4bcda08e14e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Barbara","last_name":"Scott","full_name":"Barbara Scott","contact_id":"330","email":"barbscott@milkmoney1.org","orgname":"","bloc_notes_ac":"18 November 2025 VM\r\nATM / 21 November 2025 VM\r\nATM / 25 November 2025 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If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course. My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Barbara, please?\nUser: Thanks. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—am I still on the line with you?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.025,"end":1.338},{"word":"may ","start":1.338,"end":1.501}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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May I speak with Barbara, please?","words":[{"word":"Of ","start":6.985,"end":7.159},{"word":"course.","start":7.159,"end":7.739},{"word":" My ","start":7.762375,"end":7.936375},{"word":"name ","start":7.936375,"end":8.099375},{"word":"is ","start":8.099375,"end":8.238375},{"word":"Ellen, ","start":8.238375,"end":8.540375},{"word":"and ","start":8.540375,"end":8.656375},{"word":"I’m ","start":8.656375,"end":8.784375},{"word":"calling ","start":8.784375,"end":9.074375},{"word":"on ","start":9.074375,"end":9.190375},{"word":"behalf ","start":9.190375,"end":9.492375},{"word":"of ","start":9.492375,"end":9.608375},{"word":"AtmanCo.","start":9.608375,"end":10.433375},{"word":" May ","start":10.478875,"end":10.653875},{"word":"I ","start":10.653875,"end":10.722875},{"word":"speak ","start":10.722875,"end":10.966875},{"word":"with ","start":10.966875,"end":11.117875},{"word":"Barbara, ","start":11.117875,"end":11.454875},{"word":"please?","start":11.454875,"end":12.104875}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. Please stay on the line. ","words":[{"word":"Thanks. ","start":18.397999,"end":18.718},{"word":"Please ","start":19.308,"end":19.628},{"word":"stay ","start":19.628,"end":19.868},{"word":"on ","start":19.868,"end":20.028},{"word":"the ","start":20.028,"end":20.188},{"word":"line. ","start":20.188,"end":20.267999999999997}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":21.52,"end":21.822},{"word":"you.","start":21.822,"end":22.193},{"word":" I’ll ","start":22.239041748046876,"end":22.448041748046876},{"word":"hold.","start":22.448041748046876,"end":22.936041748046875}],"metadata":{"response_id":2}},{"role":"agent","content":"Just checking in—am I still on the line with you?","words":[{"word":"Just ","start":34.28,"end":34.535},{"word":"checking ","start":34.535,"end":34.907},{"word":"in—am ","start":34.907,"end":35.36},{"word":"I ","start":35.36,"end":35.429},{"word":"still ","start":35.429,"end":35.65},{"word":"on ","start":35.65,"end":35.743},{"word":"the ","start":35.743,"end":35.847},{"word":"line ","start":35.847,"end":36.045},{"word":"with ","start":36.045,"end":36.219},{"word":"you?","start":36.219,"end":36.73}],"metadata":{"response_id":3}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, ","words":[{"word":"I'm ","start":42.238,"end":42.638},{"word":"sorry. ","start":42.638,"end":43.038},{"word":"This ","start":43.038,"end":43.278},{"word":"person ","start":43.278,"end":43.517998},{"word":"is ","start":43.517998,"end":43.757999999999996},{"word":"not ","start":43.757999999999996,"end":43.997997},{"word":"available. 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No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not spoken due to voicemail.","Debug Analytical Variables":"The call did not reach the intended human contact but went to voicemail, so the official opening was not delivered, no survey questions were asked, and no closing was spoken. Therefore, all quality metrics related to call flow, survey order, skip logic, and phrase compliance score 0%. Mandatory phrases were not detected, resulting in a No for compliance.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4669,5420,4723,4751],"average":4890.75,"num_requests":4},"tool_calls":[],"from_number":"+14374657779","to_number":"+16024195769","direction":"outbound"},"event_timestamp":1775165419056} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 330 CALL ID: call_e321ae8d45fc73da4bcda08e14e EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:05:59-05:00","email":"barbscott@milkmoney1.org","phone":"6024195769","firstName":"Barbara","lastName":"Scott","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"938860bef1e22aafdf6657b077191221","socialdata_lastcheck":null,"email_local":"","email_domain":"milkmoney1.org","sentcnt":"12","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:05:59","updated_utc_timestamp":"2026-04-02 16:30:19","created_timestamp":"2025-08-15 09:05:59","updated_timestamp":"2026-04-02 16:30:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:09:18","last_open_date":"2025-09-08 10:09:18","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/automationEntryCounts"},"id":"330","organization":null}],"fieldValue":{"contact":"330","field":"76","value":"The agent called to speak with Barbara but was informed by a voicemail system that Barbara was not available. The agent did not leave a message and the call ended shortly after.","cdate":"2026-04-02T16:30:19-05:00","udate":"2026-04-02T16:30:19-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396062\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396062\/field"},"owner":"330","id":"396062"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:05:59-05:00","email":"barbscott@milkmoney1.org","phone":"6024195769","firstName":"Barbara","lastName":"Scott","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"938860bef1e22aafdf6657b077191221","socialdata_lastcheck":null,"email_local":"","email_domain":"milkmoney1.org","sentcnt":"12","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:05:59","updated_utc_timestamp":"2026-04-02 16:30:19","created_timestamp":"2025-08-15 09:05:59","updated_timestamp":"2026-04-02 16:30:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:09:18","last_open_date":"2025-09-08 10:09:18","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/automationEntryCounts"},"id":"330","organization":null}],"fieldValue":{"contact":"330","field":"77","value":"Voicemail reached, no message left","cdate":"2026-04-02T16:30:19-05:00","udate":"2026-04-02T16:30:19-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396063\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396063\/field"},"owner":"330","id":"396063"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-15T09:05:59-05:00","email":"barbscott@milkmoney1.org","phone":"6024195769","firstName":"Barbara","lastName":"Scott","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"938860bef1e22aafdf6657b077191221","socialdata_lastcheck":null,"email_local":"","email_domain":"milkmoney1.org","sentcnt":"12","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:05:59","updated_utc_timestamp":"2026-04-02 16:30:20","created_timestamp":"2025-08-15 09:05:59","updated_timestamp":"2026-04-02 16:30:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:09:18","last_open_date":"2025-09-08 10:09:18","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/automationEntryCounts"},"id":"330","organization":null}],"fieldValue":{"contact":"330","field":"36","value":"18 November 2025 VM\r\nATM \/ 21 November 2025 VM\r\nATM \/ 25 November 2025 Retired\n2026 Apr 02 voicemail reached, no message left","cdate":"2025-10-22T12:16:29-05:00","udate":"2026-04-02T16:30:20-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/98001\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/98001\/field"},"owner":"330","id":"98001"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:05:59-05:00","email":"barbscott@milkmoney1.org","phone":"6024195769","firstName":"Barbara","lastName":"Scott","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"938860bef1e22aafdf6657b077191221","socialdata_lastcheck":null,"email_local":"","email_domain":"milkmoney1.org","sentcnt":"12","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:05:59","updated_utc_timestamp":"2026-04-02 16:30:20","created_timestamp":"2025-08-15 09:05:59","updated_timestamp":"2026-04-02 16:30:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:09:18","last_open_date":"2025-09-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:05:59-05:00","email":"barbscott@milkmoney1.org","phone":"6024195769","firstName":"Barbara","lastName":"Scott","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"938860bef1e22aafdf6657b077191221","socialdata_lastcheck":null,"email_local":"","email_domain":"milkmoney1.org","sentcnt":"12","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:05:59","updated_utc_timestamp":"2026-04-02 16:30:20","created_timestamp":"2025-08-15 09:05:59","updated_timestamp":"2026-04-02 16:30:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:09:18","last_open_date":"2025-09-08 10:09:18","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/330\/automationEntryCounts"},"id":"330","organization":null}],"fieldValue":{"contact":"330","field":"89","value":"Yes","cdate":"2026-04-02T16:30:20-05:00","udate":"2026-04-02T16:30:20-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396065\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396065\/field"},"owner":"330","id":"396065"}} FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:05:59-05:00","email":"barbscott@milkmoney1.org","phone":"6024195769","firstName":"Barbara","lastName":"Scott","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"938860bef1e22aafdf6657b077191221","socialdata_lastcheck":null,"email_local":"","email_domain":"milkmoney1.org","sentcnt":"12","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:05:59","updated_utc_timestamp":"2026-04-02 16:30:21","created_timestamp":"2025-08-15 09:05:59","updated_timestamp":"2026-04-02 16:30:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:09:18","last_open_date":"2025-09-08 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:05:59-05:00","email":"barbscott@milkmoney1.org","phone":"6024195769","firstName":"Barbara","lastName":"Scott","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"938860bef1e22aafdf6657b077191221","socialdata_lastcheck":null,"email_local":"","email_domain":"milkmoney1.org","sentcnt":"12","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:05:59","updated_utc_timestamp":"2026-04-02 16:30:21","created_timestamp":"2025-08-15 09:05:59","updated_timestamp":"2026-04-02 16:30:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:09:18","last_open_date":"2025-09-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_58008b41909872bdf14a82413e2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Doug","last_name":"Razzano","full_name":"Doug 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:47:46-05:00","email":"arogoschewsk@suncor.com","phone":"4032968000","firstName":"Andrea","lastName":"Rogoschewsky","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0f0666ab1bc4a4054772898020b109e3","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"15","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:47:46","updated_utc_timestamp":"2026-04-02 16:30:25","created_timestamp":"2025-08-21 15:47:46","updated_timestamp":"2026-04-02 16:30:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 10:15:38","last_open_date":"2025-09-22 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:47:46-05:00","email":"arogoschewsk@suncor.com","phone":"4032968000","firstName":"Andrea","lastName":"Rogoschewsky","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0f0666ab1bc4a4054772898020b109e3","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"15","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:47:46","updated_utc_timestamp":"2026-04-02 16:30:25","created_timestamp":"2025-08-21 15:47:46","updated_timestamp":"2026-04-02 16:30:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 10:15:38","last_open_date":"2025-09-22 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:47:46-05:00","email":"arogoschewsk@suncor.com","phone":"4032968000","firstName":"Andrea","lastName":"Rogoschewsky","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0f0666ab1bc4a4054772898020b109e3","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"15","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:47:46","updated_utc_timestamp":"2026-04-02 16:30:25","created_timestamp":"2025-08-21 15:47:46","updated_timestamp":"2026-04-02 16:30:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 10:15:38","last_open_date":"2025-09-22 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:47:46-05:00","email":"arogoschewsk@suncor.com","phone":"4032968000","firstName":"Andrea","lastName":"Rogoschewsky","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0f0666ab1bc4a4054772898020b109e3","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"15","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:47:46","updated_utc_timestamp":"2026-04-02 16:30:26","created_timestamp":"2025-08-21 15:47:46","updated_timestamp":"2026-04-02 16:30:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 10:15:38","last_open_date":"2025-09-22 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:47:46-05:00","email":"arogoschewsk@suncor.com","phone":"4032968000","firstName":"Andrea","lastName":"Rogoschewsky","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0f0666ab1bc4a4054772898020b109e3","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"15","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:47:46","updated_utc_timestamp":"2026-04-02 16:30:26","created_timestamp":"2025-08-21 15:47:46","updated_timestamp":"2026-04-02 16:30:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 10:15:38","last_open_date":"2025-09-22 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:47:46-05:00","email":"arogoschewsk@suncor.com","phone":"4032968000","firstName":"Andrea","lastName":"Rogoschewsky","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0f0666ab1bc4a4054772898020b109e3","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"15","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:47:46","updated_utc_timestamp":"2026-04-02 16:30:26","created_timestamp":"2025-08-21 15:47:46","updated_timestamp":"2026-04-02 16:30:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 10:15:38","last_open_date":"2025-09-22 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a7f93bbb5a16de721ebe22210f6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cynthia","last_name":"Andersen","full_name":"Cynthia Andersen","contact_id":"475","email":"cynthia@andersenadvantage.com","orgname":"","bloc_notes_ac":"Sept 24 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a7f93bbb5a16de721ebe22210f6","X-RetellAI-SipTraceId":"call_a7f93bbb5a16de721ebe22210f6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165409835,"end_timestamp":1775165418559,"duration_ms":8724,"transcript":"Agent: Hello, may I please speak with Cynthia?\nUser: Please leave your message for six zero two five seven zero nine \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Cynthia?","words":[{"word":"Hello, ","start":1.53,"end":1.855},{"word":"may ","start":1.855,"end":1.983},{"word":"I ","start":1.983,"end":2.064},{"word":"please ","start":2.064,"end":2.285},{"word":"speak ","start":2.285,"end":2.529},{"word":"with ","start":2.529,"end":2.68},{"word":"Cynthia?","start":2.68,"end":3.353}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for six zero two five seven zero nine ","words":[{"word":"Please ","start":3.054,"end":3.3739999999999997},{"word":"leave ","start":3.3739999999999997,"end":3.614},{"word":"your ","start":3.614,"end":3.8539999999999996},{"word":"message ","start":3.8539999999999996,"end":4.093999999999999},{"word":"for ","start":4.093999999999999,"end":4.574},{"word":"six 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","start":3.3739999999999997,"end":3.614},{"word":"your ","start":3.614,"end":3.8539999999999996},{"word":"message ","start":3.8539999999999996,"end":4.093999999999999},{"word":"for ","start":4.093999999999999,"end":4.574},{"word":"six ","start":4.574,"end":5.2139999999999995},{"word":"zero ","start":5.2139999999999995,"end":5.694},{"word":"two ","start":5.694,"end":6.093999999999999},{"word":"five ","start":6.093999999999999,"end":6.494},{"word":"seven ","start":6.764,"end":7.324},{"word":"zero ","start":7.324,"end":7.724},{"word":"nine ","start":7.724,"end":7.9639999999999995}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/49e1ae39b391dd461d7ba0a90c934dde295298eb7c5b927a7d58915d80e0ef90/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/49e1ae39b391dd461d7ba0a90c934dde295298eb7c5b927a7d58915d80e0ef90/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/49e1ae39b391dd461d7ba0a90c934dde295298eb7c5b927a7d58915d80e0ef90/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1160,"p90":1160,"p95":1160,"p99":1160,"min":1160,"max":1160,"num":1,"values":[1160]},"tts":{"p50":288,"p90":288,"p95":288,"p99":288,"min":288,"max":288,"num":1,"values":[288]},"knowledge_base":{"p50":66,"p90":66,"p95":66,"p99":66,"min":66,"max":66,"num":1,"values":[66]},"asr":{"p50":30,"p90":40,"p95":827.9999999999972,"p99":1773.599999999998,"min":10,"max":2010,"num":13,"values":[10,20,30,10,30,2010,40,20,10,40,30,40,29.999499999999898]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.825},{"product":"short_call_surcharge","cost":0.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.0125},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.075}],"total_duration_seconds":9,"total_duration_unit_price":0.3347222,"combined_cost":3.0125},"call_analysis":{"call_summary":"The agent called Cynthia but reached voicemail and left a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 voicemail reached, message left","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"15%. The official opening was attempted but no conversation occurred, no survey questions were asked, but a valid outcome (voicemail) was assigned and closing was implicit.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation as the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call went to voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is low (15%) because the call ended at voicemail without any survey questions or official opening delivered, but a valid outcome was assigned. Official Opening Gate Accuracy is 0% because the official opening was not spoken after identity confirmation; the call went to voicemail. Survey Order Integrity Score and Skip Logic Accuracy are 100% as no survey questions or branching logic were applicable. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey interaction. Overall, the call was unsuccessful due to no human contact.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4663],"average":4663,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16025709626","direction":"outbound"},"event_timestamp":1775165424163} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 475 CALL ID: call_a7f93bbb5a16de721ebe22210f6 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:50-05:00","email":"cynthia@andersenadvantage.com","phone":"6025709626","firstName":"Cynthia","lastName":"Andersen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"54327c64ba8bf41fe371b147eb83bf63","socialdata_lastcheck":null,"email_local":"","email_domain":"andersenadvantage.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:50","updated_utc_timestamp":"2026-04-02 16:30:24","created_timestamp":"2025-08-15 09:07:50","updated_timestamp":"2026-04-02 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agent called Cynthia but reached voicemail and left a message.","cdate":"2026-04-02T16:30:24-05:00","udate":"2026-04-02T16:30:24-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396086\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396086\/field"},"owner":"475","id":"396086"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:50-05:00","email":"cynthia@andersenadvantage.com","phone":"6025709626","firstName":"Cynthia","lastName":"Andersen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"54327c64ba8bf41fe371b147eb83bf63","socialdata_lastcheck":null,"email_local":"","email_domain":"andersenadvantage.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 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reached, message left","cdate":"2026-04-02T16:30:24-05:00","udate":"2026-04-02T16:30:24-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396088\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396088\/field"},"owner":"475","id":"396088"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-15T09:07:50-05:00","email":"cynthia@andersenadvantage.com","phone":"6025709626","firstName":"Cynthia","lastName":"Andersen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"54327c64ba8bf41fe371b147eb83bf63","socialdata_lastcheck":null,"email_local":"","email_domain":"andersenadvantage.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:50","updated_utc_timestamp":"2026-04-02 16:30:25","created_timestamp":"2025-08-15 09:07:50","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:36-05:00","email":"costapiw@suncor.com","phone":"4032968000","firstName":"Corinne","lastName":"Ostapiw","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"cba340134bd77241135fd2198531a1cf","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:36","updated_utc_timestamp":"2026-04-02 16:30:32","created_timestamp":"2025-08-21 15:44:36","updated_timestamp":"2026-04-02 16:30:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:29:49","last_open_date":"2025-09-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:36-05:00","email":"costapiw@suncor.com","phone":"4032968000","firstName":"Corinne","lastName":"Ostapiw","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"cba340134bd77241135fd2198531a1cf","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:36","updated_utc_timestamp":"2026-04-02 16:30:32","created_timestamp":"2025-08-21 15:44:36","updated_timestamp":"2026-04-02 16:30:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:29:49","last_open_date":"2025-09-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:36-05:00","email":"costapiw@suncor.com","phone":"4032968000","firstName":"Corinne","lastName":"Ostapiw","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"cba340134bd77241135fd2198531a1cf","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:36","updated_utc_timestamp":"2026-04-02 16:30:33","created_timestamp":"2025-08-21 15:44:36","updated_timestamp":"2026-04-02 16:30:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:29:49","last_open_date":"2025-09-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c867f10527ec408d24ecea1f2bc","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Curtis","last_name":"Austring","full_name":"Curtis Austring","contact_id":"3150","email":"curtis.austring@glover-ace.com","orgname":"","bloc_notes_ac":"Oct 22 2025 vm Oct 23 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c867f10527ec408d24ecea1f2bc","X-RetellAI-SipTraceId":"call_c867f10527ec408d24ecea1f2bc","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165428046,"end_timestamp":1775165429886,"duration_ms":1840,"transcript":"User: Hi. You've reached the desk. \n","transcript_object":[{"role":"user","content":"Hi. You've reached the desk. ","words":[{"word":"Hi. ","start":0.42599998,"end":0.82599995},{"word":"You've ","start":0.82599995,"end":1.066},{"word":"reached ","start":1.066,"end":1.2259999},{"word":"the ","start":1.2259999,"end":1.3860000000000001},{"word":"desk. ","start":1.3860000000000001,"end":1.6259999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You've reached the desk. ","words":[{"word":"Hi. ","start":0.42599998,"end":0.82599995},{"word":"You've ","start":0.82599995,"end":1.066},{"word":"reached ","start":1.066,"end":1.2259999},{"word":"the ","start":1.2259999,"end":1.3860000000000001},{"word":"desk. 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The call did not reach a valid finish state as it went to voicemail immediately with no interaction.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No required phrases were detected due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for all quality metrics. The call disposition code 06 was assigned because voicemail was reached and no message was left.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4684],"average":4684,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14033482284","direction":"outbound"},"event_timestamp":1775165434466} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3150 CALL ID: call_c867f10527ec408d24ecea1f2bc EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"curtis.austring@glover-ace.com","phone":"4033482284","firstName":"Curtis","lastName":"Austring","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"7bffa377895c45a3f13626583d56a197","socialdata_lastcheck":null,"email_local":"","email_domain":"glover-ace.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:30:37","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b7dc485eff120d45608aff445f6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Danielle","last_name":"Thompson","full_name":"Danielle Thompson","contact_id":"516","email":"danielle@theunacollective.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b7dc485eff120d45608aff445f6","X-RetellAI-SipTraceId":"call_b7dc485eff120d45608aff445f6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165427174,"end_timestamp":1775165430926,"duration_ms":3752,"transcript":"User: Your call has been forwarded to an automatic voice message system. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automatic voice message system. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T10:18:12-05:00","email":"danielle@theunacollective.com","phone":"4806209991","firstName":"Danielle","lastName":"Thompson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"26f5f7f26eac391a9b6d0ce84d2503f1","socialdata_lastcheck":null,"email_local":"","email_domain":"theunacollective.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 10:18:12","updated_utc_timestamp":"2026-04-02 16:30:39","created_timestamp":"2025-08-15 10:18:12","updated_timestamp":"2026-04-02 16:30:39","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0ca8c9112969dc519a1e8b86d11","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ashley","last_name":"Manoff","full_name":"Ashley Manoff","contact_id":"365","email":"ashley@osegllc.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0ca8c9112969dc519a1e8b86d11","X-RetellAI-SipTraceId":"call_0ca8c9112969dc519a1e8b86d11","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165429922,"end_timestamp":1775165433455,"duration_ms":3533,"transcript":"Agent: Hello, may I \nUser: Hello. \nAgent: please speak with \nUser: You have reached Patrick Merrinan. \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":0.963,"end":1.265},{"word":"may ","start":1.265,"end":1.427},{"word":"I ","start":1.427,"end":1.508}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":1.551,"end":2.031}]},{"role":"agent","content":"please speak with ","words":[{"word":"please ","start":1.508,"end":1.741},{"word":"speak ","start":1.741,"end":1.961},{"word":"with ","start":1.961,"end":2.147}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached Patrick Merrinan. ","words":[{"word":"You ","start":2.031,"end":2.2710000000000004},{"word":"have ","start":2.2710000000000004,"end":2.4309999},{"word":"reached ","start":2.4309999,"end":2.591},{"word":"Patrick ","start":2.591,"end":2.991},{"word":"Merrinan. ","start":2.991,"end":3.391}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":0.963,"end":1.265},{"word":"may ","start":1.265,"end":1.427},{"word":"I ","start":1.427,"end":1.508}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. ","words":[{"word":"Hello. 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No conversation or task completion occurred.","cdate":"2026-04-02T16:30:38-05:00","udate":"2026-04-02T16:30:38-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396130\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396130\/field"},"owner":"365","id":"396130"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:06:28-05:00","email":"ashley@osegllc.com","phone":"4805365282","firstName":"Ashley","lastName":"Manoff","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"5a0600f0daae76cf54552e97fa7235ed","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:06:28","updated_utc_timestamp":"2026-04-02 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reached, no message left","cdate":"2026-04-02T16:30:39-05:00","udate":"2026-04-02T16:30:39-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396132\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396132\/field"},"owner":"365","id":"396132"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:06:28-05:00","email":"ashley@osegllc.com","phone":"4805365282","firstName":"Ashley","lastName":"Manoff","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"5a0600f0daae76cf54552e97fa7235ed","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:06:28","updated_utc_timestamp":"2026-04-02 16:30:39","created_timestamp":"2025-08-15 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d090236abbb956342ef16b5afc5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Beth","last_name":"McLane","full_name":"Beth McLane","contact_id":"6608","email":"beth.mclane@intl.cnoocltd.com","orgname":"","bloc_notes_ac":"ATM / 20 November 2025 No one by that name\r\nATM / 24 November 2025 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:21-06:00","email":"beth.mclane@intl.cnoocltd.com","phone":"4036994000","firstName":"Beth","lastName":"McLane","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"c1340c46398a4de99fffc06b5c77edff","socialdata_lastcheck":null,"email_local":"","email_domain":"intl.cnoocltd.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:21","updated_utc_timestamp":"2026-04-02 16:30:44","created_timestamp":"2025-11-18 09:45:21","updated_timestamp":"2026-04-02 16:30:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/automationEntryCounts"},"id":"6608","organization":null}],"fieldValue":{"contact":"6608","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_d090236abbb956342ef16b5afc5","cdate":"2026-04-02T16:30:44-05:00","udate":"2026-04-02T16:30:44-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396151\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396151\/field"},"owner":"6608","id":"396151"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_04d848b3586acde4624fd11493c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cathy","last_name":"Wouterse","full_name":"Cathy Wouterse","contact_id":"6648","email":"cathy.wouterse@evr.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 6042903574\r\nNov 20 2025 vm Nov 24 2025 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","words":[{"word":"The ","start":0.115,"end":0.43499997999999995},{"word":"person ","start":0.43499997999999995,"end":0.7549999700000001},{"word":"you ","start":0.7549999700000001,"end":0.915},{"word":"are ","start":0.915,"end":1.155},{"word":"trying ","start":1.155,"end":1.395},{"word":"to ","start":1.395,"end":1.555},{"word":"reach ","start":1.555,"end":1.795},{"word":"is ","start":1.795,"end":2.035},{"word":"currently ","start":2.035,"end":2.4349999},{"word":"unavailable. 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No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a human or complete any part of the script, no official opening or questions asked, no closing.","Official Opening Gate Accuracy":"0% . No identity confirmation or official opening was possible as the call went to voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0% . No logical branching occurred due to no interaction.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0% . None of the required phrases were spoken due to no interaction.","Debug Analytical Variables":"The call was unsuccessful as it reached voicemail immediately with no human interaction, resulting in zero completion of call flow, no official opening, no survey questions, and no mandatory phrases. 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no de t\u00e9l\u00e9phone\u00a0: 6042903574\r\nNov 20 2025 vm Nov 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T10:29:16-06:00","udate":"2026-04-02T16:30:53-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188943\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188943\/field"},"owner":"6648","id":"188943"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 16:30:53","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 16:30:53","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 16:30:54","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 16:30:54","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 16:30:54","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:30:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 16:30:55","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 16:30:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/automationEntryCounts"},"id":"6648","organization":null}],"fieldValue":{"contact":"6648","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_04d848b3586acde4624fd11493c","cdate":"2026-04-02T16:30:55-05:00","udate":"2026-04-02T16:30:55-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396165\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396165\/field"},"owner":"6648","id":"396165"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2199e3426ce3478478052ee74ed","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Charlotte","last_name":"Bierman","full_name":"Charlotte Bierman","contact_id":"6650","email":"cbierman@countygp.ab.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 7805399880\r\nATM / 20 November 2025 Needs more info and she will register herself","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2199e3426ce3478478052ee74ed","X-RetellAI-SipTraceId":"call_2199e3426ce3478478052ee74ed","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165444467,"end_timestamp":1775165446394,"duration_ms":1927,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.026,"end":0.266},{"word":"has ","start":0.266,"end":0.506},{"word":"been ","start":0.506,"end":0.7459999700000001},{"word":"forwarded ","start":0.7459999700000001,"end":1.066},{"word":"to ","start":1.066,"end":1.306},{"word":"voice ","start":1.306,"end":1.546},{"word":"mail. ","start":1.546,"end":1.706}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.026,"end":0.266},{"word":"has ","start":0.266,"end":0.506},{"word":"been ","start":0.506,"end":0.7459999700000001},{"word":"forwarded ","start":0.7459999700000001,"end":1.066},{"word":"to ","start":1.066,"end":1.306},{"word":"voice ","start":1.306,"end":1.546},{"word":"mail. ","start":1.546,"end":1.706}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d08e66bc9897a32800be789e9f8ec634a4f47af93cf9afb58431664b0c2e0a68/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d08e66bc9897a32800be789e9f8ec634a4f47af93cf9afb58431664b0c2e0a68/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d08e66bc9897a32800be789e9f8ec634a4f47af93cf9afb58431664b0c2e0a68/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":69,"p90":69,"p95":69,"p99":69,"min":69,"max":69,"num":1,"values":[69]},"asr":{"p50":30,"p90":45,"p95":47.5,"p99":49.5,"min":10,"max":50,"num":6,"values":[10,30,20,40,50,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5291667,"combined_cost":3.0583333},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken, but this is correct since no human was reached to confirm identity.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching was needed as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable and considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation. Official opening gate accuracy is 100% because no opening was spoken before identity confirmation, which is appropriate here. Survey order integrity and skip logic accuracy are both 100% as no survey questions or branching occurred. Verbatim survey compliance is 100% by default since no questions were asked. Mandatory phrase detection is No due to absence of any phrases, which is expected in a voicemail scenario.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4675],"average":4675,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17805133970","direction":"outbound"},"event_timestamp":1775165452770} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6650 CALL ID: call_2199e3426ce3478478052ee74ed EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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no de t\u00e9l\u00e9phone\u00a0: 7805399880\r\nATM \/ 20 November 2025 Needs more info and she will register herself\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T10:30:19-06:00","udate":"2026-04-02T16:30:53-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188946\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188946\/field"},"owner":"6650","id":"188946"}} FIELD 38 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:30:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_39b97c0a203d2eb428cc22df4fb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chineze","last_name":"Ule-Chimbo","full_name":"Chineze Ule-Chimbo","contact_id":"3149","email":"cule-chimbo@intercarecorpgroup.com","orgname":"","bloc_notes_ac":"Dawn Rappel, Director, Human Resources, 4033337290, drappel@intercarecorpgroup.com\r\nOct 22 2025 vm Oct 24 2025 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Chineza ","words":[{"word":"You've ","start":3.616,"end":4.016},{"word":"reached ","start":4.016,"end":4.175999999999999},{"word":"the ","start":4.175999999999999,"end":4.335999999999999},{"word":"voice ","start":4.335999999999999,"end":4.4959999999999996},{"word":"mail ","start":4.4959999999999996,"end":4.736},{"word":"of ","start":4.736,"end":4.8959997},{"word":"Chineza ","start":4.8959997,"end":5.295999999999999}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Chineze?","words":[{"word":"Hello, ","start":1.157,"end":1.528},{"word":"may ","start":1.528,"end":1.703},{"word":"I ","start":1.703,"end":1.784},{"word":"please ","start":1.784,"end":2.028},{"word":"speak ","start":2.028,"end":2.271},{"word":"with ","start":2.271,"end":2.422},{"word":"Chineze?","start":2.422,"end":3.049}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail of Chineza ","words":[{"word":"You've ","start":3.616,"end":4.016},{"word":"reached ","start":4.016,"end":4.175999999999999},{"word":"the ","start":4.175999999999999,"end":4.335999999999999},{"word":"voice ","start":4.335999999999999,"end":4.4959999999999996},{"word":"mail ","start":4.4959999999999996,"end":4.736},{"word":"of ","start":4.736,"end":4.8959997},{"word":"Chineza 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agent called the contact but reached voicemail and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was attempted but no conversation occurred as the call went to voicemail, no questions were asked, and no closing was spoken.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation since the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call did not reach a human.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% as the opening was not delivered after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is 0% as no required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail and no conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4703],"average":4703,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14033337290","direction":"outbound"},"event_timestamp":1775165459474} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3149 CALL ID: call_39b97c0a203d2eb428cc22df4fb EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:24-05:00","email":"cule-chimbo@intercarecorpgroup.com","phone":"4033337290","firstName":"Chineze","lastName":"Ule-Chimbo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657481","ua":"okhttp\/3.14.1","hash":"0e7621a8cee44015130d75fe77eb91aa","socialdata_lastcheck":null,"email_local":"","email_domain":"intercarecorpgroup.com","sentcnt":"4","rating_tstamp":"2025-12-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:24","updated_utc_timestamp":"2026-04-02 16:31:01","created_timestamp":"2025-10-16 21:13:24","updated_timestamp":"2026-04-02 16:31:01","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-12-08 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Mandatory Phrase Detection is No because required phrases were not present due to voicemail.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4724,5466,5764,5770,5627],"average":5470.2,"num_requests":5},"tool_calls":[],"from_number":"+14374657779","to_number":"+12505808957","direction":"outbound"},"event_timestamp":1775165464498} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2711 CALL ID: call_54d1fed5512b5858d8cf17336df EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:01-05:00","email":"cristal.glass-painchaud@rdpolytech.ca","phone":"2505808957","firstName":"Cristal","lastName":"Glass-Painchaud","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"72ec158bf5b207a4787e10aee3682e8c","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"12","rating_tstamp":"2025-10-06","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:01","updated_utc_timestamp":"2026-04-02 16:31:04","created_timestamp":"2025-08-21 15:49:01","updated_timestamp":"2026-04-02 16:31:04","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-06 08:42:03","last_open_date":"2025-10-06 08:42:03","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2711\/automationEntryCounts"},"id":"2711","organization":null}],"fieldValue":{"contact":"2711","field":"76","value":"The agent called Cristal to invite her to a complimentary HR webinar but reached voicemail. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:01-05:00","email":"cristal.glass-painchaud@rdpolytech.ca","phone":"2505808957","firstName":"Cristal","lastName":"Glass-Painchaud","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"72ec158bf5b207a4787e10aee3682e8c","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"12","rating_tstamp":"2025-10-06","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:01","updated_utc_timestamp":"2026-04-02 16:31:05","created_timestamp":"2025-08-21 15:49:01","updated_timestamp":"2026-04-02 16:31:05","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-06 08:42:03","last_open_date":"2025-10-06 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:01-05:00","email":"cristal.glass-painchaud@rdpolytech.ca","phone":"2505808957","firstName":"Cristal","lastName":"Glass-Painchaud","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"72ec158bf5b207a4787e10aee3682e8c","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"12","rating_tstamp":"2025-10-06","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:01","updated_utc_timestamp":"2026-04-02 16:31:06","created_timestamp":"2025-08-21 15:49:01","updated_timestamp":"2026-04-02 16:31:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-06 08:42:03","last_open_date":"2025-10-06 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:31:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_28ac4c08946f87f83e1eb79077d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gary","last_name":"Recchion","full_name":"Gary Recchion","contact_id":"482","email":"gary@recchionandassociates.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_28ac4c08946f87f83e1eb79077d","X-RetellAI-SipTraceId":"call_28ac4c08946f87f83e1eb79077d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165416824,"end_timestamp":1775165466862,"duration_ms":50038,"transcript":"Agent: Hello, may \nUser: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:31:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ed38ecd4907f250adfd143ad277","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Caitlin","last_name":"Hardes","full_name":"Caitlin Hardes","contact_id":"2850","email":"chardes@suncor.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 Number not 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 2850 CALL ID: call_ed38ecd4907f250adfd143ad277 EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:50:56-05:00","email":"chardes@suncor.com","phone":"7805883307","firstName":"Caitlin","lastName":"Hardes","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"59aab9823a3796fdb0bd4f058618391c","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:50:56","updated_utc_timestamp":"2026-04-02 16:31:19","created_timestamp":"2025-08-21 15:50:56","updated_timestamp":"2026-04-02 16:31:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:50:56-05:00","email":"chardes@suncor.com","phone":"7805883307","firstName":"Caitlin","lastName":"Hardes","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"59aab9823a3796fdb0bd4f058618391c","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:50:56","updated_utc_timestamp":"2026-04-02 16:31:21","created_timestamp":"2025-08-21 15:50:56","updated_timestamp":"2026-04-02 16:31:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:23:49","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:31:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_63930649096a8bfc885e7f0bb96","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jerel","last_name":"Cain","full_name":"Jerel Cain","contact_id":"481","email":"jerel@talentwoo.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_63930649096a8bfc885e7f0bb96","X-RetellAI-SipTraceId":"call_63930649096a8bfc885e7f0bb96","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165476732,"end_timestamp":1775165480328,"duration_ms":3596,"transcript":"Agent: Hello, may I please speak with Jerel?\nUser: Hello. This is \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Jerel?","words":[{"word":"Hello, ","start":0.939,"end":1.276},{"word":"may ","start":1.276,"end":1.438},{"word":"I ","start":1.438,"end":1.531},{"word":"please ","start":1.531,"end":1.752},{"word":"speak ","start":1.752,"end":1.949},{"word":"with ","start":1.949,"end":2.147},{"word":"Jerel?","start":2.147,"end":2.762}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. This is ","words":[{"word":"Hello. ","start":2.505,"end":2.9049999},{"word":"This ","start":2.9049999,"end":3.145},{"word":"is ","start":3.145,"end":3.3049999999999997}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Jerel?","words":[{"word":"Hello, ","start":0.939,"end":1.276},{"word":"may ","start":1.276,"end":1.438},{"word":"I ","start":1.438,"end":1.531},{"word":"please ","start":1.531,"end":1.752},{"word":"speak ","start":1.752,"end":1.949},{"word":"with ","start":1.949,"end":2.147},{"word":"Jerel?","start":2.147,"end":2.762}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. This is ","words":[{"word":"Hello. ","start":2.505,"end":2.9049999},{"word":"This ","start":2.9049999,"end":3.145},{"word":"is ","start":3.145,"end":3.3049999999999997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/1666cd09f1f27e828e42fd38128ce7e75dbc55b631f222ef23bace655e5e50a8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/1666cd09f1f27e828e42fd38128ce7e75dbc55b631f222ef23bace655e5e50a8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/1666cd09f1f27e828e42fd38128ce7e75dbc55b631f222ef23bace655e5e50a8/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":623,"p90":623,"p95":623,"p99":623,"min":623,"max":623,"num":1,"values":[623]},"tts":{"p50":235,"p90":235,"p95":235,"p99":235,"min":235,"max":235,"num":1,"values":[235]},"knowledge_base":{"p50":47,"p90":47,"p95":47,"p99":47,"min":47,"max":47,"num":1,"values":[47]},"asr":{"p50":10,"p90":10,"p95":10,"p99":10,"min":10,"max":10,"num":3,"values":[10,10,10]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7541667,"combined_cost":3.0166667},"call_analysis":{"call_summary":"The call was very brief, with the agent attempting to speak with Jerel, but the user hung up almost immediately after answering.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"18","bloc_notes":"2026 Apr 02 call disconnected shortly after user answered","call_summary_title":"Brief call, user hung up","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"10%. The call was answered but the conversation was cut off almost immediately, no official opening or questions were asked, and no closing was spoken.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation due to the call ending abruptly.","Survey Order Integrity Score":"0%. No survey questions were asked due to the short call duration.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended prematurely.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to the call ending almost immediately.","Debug Analytical Variables":"The call flow completion rate is very low (10%) because although the call was answered, the user hung up almost immediately, preventing any official opening or survey questions. Official opening gate accuracy is 0% because the official opening phrase was not delivered after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% as no survey questions were asked. Mandatory phrase detection is also 0% due to the abrupt end of the call.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4664],"average":4664,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14806505225","direction":"outbound"},"event_timestamp":1775165486759} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 481 CALL ID: call_63930649096a8bfc885e7f0bb96 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:55-05:00","email":"jerel@talentwoo.com","phone":"4806505225","firstName":"Jerel","lastName":"Cain","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"59fa56bc13d9c551ed3731d0377ca762","socialdata_lastcheck":null,"email_local":"","email_domain":"talentwoo.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:55","updated_utc_timestamp":"2026-04-02 16:31:27","created_timestamp":"2025-08-15 09:07:55","updated_timestamp":"2026-04-02 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09:07:55","updated_utc_timestamp":"2026-04-02 16:31:27","created_timestamp":"2025-08-15 09:07:55","updated_timestamp":"2026-04-02 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call, user hung up","cdate":"2026-04-02T16:31:27-05:00","udate":"2026-04-02T16:31:27-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396205\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396205\/field"},"owner":"481","id":"396205"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:55-05:00","email":"jerel@talentwoo.com","phone":"4806505225","firstName":"Jerel","lastName":"Cain","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"59fa56bc13d9c551ed3731d0377ca762","socialdata_lastcheck":null,"email_local":"","email_domain":"talentwoo.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:55","updated_utc_timestamp":"2026-04-02 16:31:27","created_timestamp":"2025-08-15 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:55-05:00","email":"jerel@talentwoo.com","phone":"4806505225","firstName":"Jerel","lastName":"Cain","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"59fa56bc13d9c551ed3731d0377ca762","socialdata_lastcheck":null,"email_local":"","email_domain":"talentwoo.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:55","updated_utc_timestamp":"2026-04-02 16:31:28","created_timestamp":"2025-08-15 09:07:55","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:55-05:00","email":"jerel@talentwoo.com","phone":"4806505225","firstName":"Jerel","lastName":"Cain","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"59fa56bc13d9c551ed3731d0377ca762","socialdata_lastcheck":null,"email_local":"","email_domain":"talentwoo.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:55","updated_utc_timestamp":"2026-04-02 16:31:28","created_timestamp":"2025-08-15 09:07:55","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:55-05:00","email":"jerel@talentwoo.com","phone":"4806505225","firstName":"Jerel","lastName":"Cain","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"59fa56bc13d9c551ed3731d0377ca762","socialdata_lastcheck":null,"email_local":"","email_domain":"talentwoo.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:55","updated_utc_timestamp":"2026-04-02 16:31:29","created_timestamp":"2025-08-15 09:07:55","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:55-05:00","email":"jerel@talentwoo.com","phone":"4806505225","firstName":"Jerel","lastName":"Cain","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"59fa56bc13d9c551ed3731d0377ca762","socialdata_lastcheck":null,"email_local":"","email_domain":"talentwoo.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:55","updated_utc_timestamp":"2026-04-02 16:31:29","created_timestamp":"2025-08-15 09:07:55","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:31:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3c231fdf27c686ef76600e636d9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Christa","last_name":"Pavlik","full_name":"Christa Pavlik","contact_id":"3967","email":"cpavlik@pavliks.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n28 October 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3c231fdf27c686ef76600e636d9","X-RetellAI-SipTraceId":"call_3c231fdf27c686ef76600e636d9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165480884,"end_timestamp":1775165484402,"duration_ms":3518,"transcript":"User: You are trying to reach is not available to take your call. \n","transcript_object":[{"role":"user","content":"You are trying to reach is not available to take your call. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of opening after identity confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as no conversation took place.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. Required phrases were not present as no conversation occurred.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening or survey questions were asked, resulting in 0% call flow completion. Since no human was reached, opening gate accuracy is perfect by default. No survey order or skip logic violations occurred due to no questions asked. Verbatim compliance is perfect by default as no questions were asked. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:48-05:00","email":"cpavlik@pavliks.com","phone":"4037771397","firstName":"Christa","lastName":"Pavlik","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"9f2d525e4cbe395ab609c7677ca6205c","socialdata_lastcheck":null,"email_local":"","email_domain":"pavliks.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:48","updated_utc_timestamp":"2026-04-02 16:31:30","created_timestamp":"2025-10-22 15:55:48","updated_timestamp":"2026-04-02 16:31:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:44","last_open_date":"2025-11-04 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:48-05:00","email":"cpavlik@pavliks.com","phone":"4037771397","firstName":"Christa","lastName":"Pavlik","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"9f2d525e4cbe395ab609c7677ca6205c","socialdata_lastcheck":null,"email_local":"","email_domain":"pavliks.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:48","updated_utc_timestamp":"2026-04-02 16:31:30","created_timestamp":"2025-10-22 15:55:48","updated_timestamp":"2026-04-02 16:31:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:44","last_open_date":"2025-11-04 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:48-05:00","email":"cpavlik@pavliks.com","phone":"4037771397","firstName":"Christa","lastName":"Pavlik","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"9f2d525e4cbe395ab609c7677ca6205c","socialdata_lastcheck":null,"email_local":"","email_domain":"pavliks.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:48","updated_utc_timestamp":"2026-04-02 16:31:31","created_timestamp":"2025-10-22 15:55:48","updated_timestamp":"2026-04-02 16:31:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:44","last_open_date":"2025-11-04 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:48-05:00","email":"cpavlik@pavliks.com","phone":"4037771397","firstName":"Christa","lastName":"Pavlik","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"9f2d525e4cbe395ab609c7677ca6205c","socialdata_lastcheck":null,"email_local":"","email_domain":"pavliks.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:48","updated_utc_timestamp":"2026-04-02 16:31:31","created_timestamp":"2025-10-22 15:55:48","updated_timestamp":"2026-04-02 16:31:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:44","last_open_date":"2025-11-04 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:48-05:00","email":"cpavlik@pavliks.com","phone":"4037771397","firstName":"Christa","lastName":"Pavlik","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"9f2d525e4cbe395ab609c7677ca6205c","socialdata_lastcheck":null,"email_local":"","email_domain":"pavliks.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:48","updated_utc_timestamp":"2026-04-02 16:31:31","created_timestamp":"2025-10-22 15:55:48","updated_timestamp":"2026-04-02 16:31:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:44","last_open_date":"2025-11-04 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:48-05:00","email":"cpavlik@pavliks.com","phone":"4037771397","firstName":"Christa","lastName":"Pavlik","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"9f2d525e4cbe395ab609c7677ca6205c","socialdata_lastcheck":null,"email_local":"","email_domain":"pavliks.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:48","updated_utc_timestamp":"2026-04-02 16:31:32","created_timestamp":"2025-10-22 15:55:48","updated_timestamp":"2026-04-02 16:31:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:44","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:31:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cedd3c8ed66797a6df70933ca52","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Grael","last_name":"Norton","full_name":"Grael Norton","contact_id":"419","email":"grael@goodharvestmarketing.com","orgname":"","bloc_notes_ac":"Sept 23 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cedd3c8ed66797a6df70933ca52","X-RetellAI-SipTraceId":"call_cedd3c8ed66797a6df70933ca52","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165483518,"end_timestamp":1775165485320,"duration_ms":1802,"transcript":"User: Hi. You've reached Graham. \n","transcript_object":[{"role":"user","content":"Hi. You've reached Graham. ","words":[{"word":"Hi. ","start":0.83599995,"end":1.1560000000000001},{"word":"You've ","start":1.1560000000000001,"end":1.316},{"word":"reached ","start":1.316,"end":1.4759999000000001},{"word":"Graham. ","start":1.4759999000000001,"end":1.6359999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You've reached Graham. ","words":[{"word":"Hi. ","start":0.83599995,"end":1.1560000000000001},{"word":"You've ","start":1.1560000000000001,"end":1.316},{"word":"reached ","start":1.316,"end":1.4759999000000001},{"word":"Graham. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the intended contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction or valid finish state. Official opening gate accuracy is 0% since the official opening was never delivered after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked or answered. Mandatory phrase detection is 0% as no required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail and no conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4673],"average":4673,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15206685916","direction":"outbound"},"event_timestamp":1775165490489} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 419 CALL ID: call_cedd3c8ed66797a6df70933ca52 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was an outbound attempt to reach Graham but went to voicemail immediately without any conversation.","cdate":"2026-04-02T16:31:30-05:00","udate":"2026-04-02T16:31:30-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396219\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396219\/field"},"owner":"419","id":"396219"}} FIELD 77 → HTTP 201 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reached, no message left","cdate":"2026-04-02T16:31:31-05:00","udate":"2026-04-02T16:31:31-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396221\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396221\/field"},"owner":"419","id":"396221"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-15T09:07:08-05:00","email":"grael@goodharvestmarketing.com","phone":"5206685916","firstName":"Grael","lastName":"Norton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"0d3797d85fd131f968f94c6d50c50791","socialdata_lastcheck":null,"email_local":"","email_domain":"goodharvestmarketing.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:08","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:08-05:00","email":"grael@goodharvestmarketing.com","phone":"5206685916","firstName":"Grael","lastName":"Norton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"0d3797d85fd131f968f94c6d50c50791","socialdata_lastcheck":null,"email_local":"","email_domain":"goodharvestmarketing.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:08","updated_utc_timestamp":"2026-04-02 16:31:31","created_timestamp":"2025-08-15 09:07:08","updated_timestamp":"2026-04-02 16:31:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:08-05:00","email":"grael@goodharvestmarketing.com","phone":"5206685916","firstName":"Grael","lastName":"Norton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"0d3797d85fd131f968f94c6d50c50791","socialdata_lastcheck":null,"email_local":"","email_domain":"goodharvestmarketing.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:08","updated_utc_timestamp":"2026-04-02 16:31:32","created_timestamp":"2025-08-15 09:07:08","updated_timestamp":"2026-04-02 16:31:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:08-05:00","email":"grael@goodharvestmarketing.com","phone":"5206685916","firstName":"Grael","lastName":"Norton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"0d3797d85fd131f968f94c6d50c50791","socialdata_lastcheck":null,"email_local":"","email_domain":"goodharvestmarketing.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:08","updated_utc_timestamp":"2026-04-02 16:31:33","created_timestamp":"2025-08-15 09:07:08","updated_timestamp":"2026-04-02 16:31:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:31:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_01f5f65ec5960684c3993219900","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jacquie","last_name":"Shelton","full_name":"Jacquie Shelton","contact_id":"6901","email":"jshelton@swvp.com","orgname":"","bloc_notes_ac":"18584802900\r\nATM Nov 21 2025 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:26-06:00","email":"jshelton@swvp.com","phone":"6025711955","firstName":"Jacquie","lastName":"Shelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"81d77d2728132c84136217dffa63f00f","socialdata_lastcheck":null,"email_local":"","email_domain":"swvp.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:26","updated_utc_timestamp":"2026-04-02 16:31:35","created_timestamp":"2025-11-21 09:53:26","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:31:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_eb89eaf696c31f04b9982034bab","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deanna","last_name":"Jensen","full_name":"Deanna Jensen","contact_id":"229","email":"deanna@getproxyva.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_eb89eaf696c31f04b9982034bab","X-RetellAI-SipTraceId":"call_eb89eaf696c31f04b9982034bab","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165484357,"end_timestamp":1775165490123,"duration_ms":5766,"transcript":"Agent: Hello, may I please speak with Deanna?\nUser: To reach is not available. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Deanna?","words":[{"word":"Hello, ","start":1.14,"end":1.477},{"word":"may ","start":1.477,"end":1.639},{"word":"I ","start":1.639,"end":1.732},{"word":"please ","start":1.732,"end":1.987},{"word":"speak ","start":1.987,"end":2.22},{"word":"with ","start":2.22,"end":2.394},{"word":"Deanna?","start":2.394,"end":2.997}],"metadata":{"response_id":0}},{"role":"user","content":"To reach is not available. ","words":[{"word":"To ","start":4.417,"end":4.737},{"word":"reach ","start":4.737,"end":4.8969997},{"word":"is ","start":4.8969997,"end":5.137},{"word":"not ","start":5.137,"end":5.297},{"word":"available. ","start":5.297,"end":5.617}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Deanna?","words":[{"word":"Hello, ","start":1.14,"end":1.477},{"word":"may ","start":1.477,"end":1.639},{"word":"I ","start":1.639,"end":1.732},{"word":"please ","start":1.732,"end":1.987},{"word":"speak ","start":1.987,"end":2.22},{"word":"with ","start":2.22,"end":2.394},{"word":"Deanna?","start":2.394,"end":2.997}],"metadata":{"response_id":0}},{"role":"user","content":"To reach is not available. ","words":[{"word":"To ","start":4.417,"end":4.737},{"word":"reach ","start":4.737,"end":4.8969997},{"word":"is ","start":4.8969997,"end":5.137},{"word":"not ","start":5.137,"end":5.297},{"word":"available. ","start":5.297,"end":5.617}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/5fd431e8e916b0003647fe7f30490a39126f21c31fe91b90419014d6e5db5d11/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5fd431e8e916b0003647fe7f30490a39126f21c31fe91b90419014d6e5db5d11/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5fd431e8e916b0003647fe7f30490a39126f21c31fe91b90419014d6e5db5d11/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":774,"p90":774,"p95":774,"p99":774,"min":774,"max":774,"num":1,"values":[774]},"tts":{"p50":272,"p90":272,"p95":272,"p99":272,"min":272,"max":272,"num":1,"values":[272]},"knowledge_base":{"p50":104,"p90":104,"p95":104,"p99":104,"min":104,"max":104,"num":1,"values":[104]},"asr":{"p50":40,"p90":1241.9999999999993,"p95":1635.9999999999995,"p99":1951.1999999999998,"min":10,"max":2030,"num":5,"values":[10,2030,60,39.99999999999909,40]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.4958333,"combined_cost":2.975},"call_analysis":{"call_summary":"The agent called to speak with Deanna but reached voicemail as Deanna was not available.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. Official opening was attempted but no conversation occurred, valid outcome assigned for voicemail, no closing spoken.","Official Opening Gate Accuracy":"0%. Official opening was not delivered after identity confirmation as no human answered.","Survey Order Integrity Score":"100%. No survey questions asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no contact.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to no contact.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was not delivered (-20%), no survey questions were asked but a valid outcome (voicemail) was assigned (+5%), and no approved closing was spoken (0%). Official Opening Gate Accuracy is 0% because the official opening was not spoken after identity confirmation. Survey Order Integrity Score is 100% as no questions were asked, so no order violations. Skip Logic Accuracy is 100% as no branching was needed. Verbatim Survey Compliance is 0% due to no questions asked. Mandatory Phrase Detection is 0% as required phrases were not spoken. IVR_detector is No because the call reached voicemail, not an automated system.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4657],"average":4657,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18013620772","direction":"outbound"},"event_timestamp":1775165494967} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 229 CALL ID: call_eb89eaf696c31f04b9982034bab EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:32-05:00","email":"deanna@getproxyva.com","phone":"8013620772","firstName":"Deanna","lastName":"Jensen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"1d36b307575d7d9d33a1b08cfb5f4c89","socialdata_lastcheck":null,"email_local":"","email_domain":"getproxyva.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:32","updated_utc_timestamp":"2026-04-02 16:31:35","created_timestamp":"2025-08-15 08:40:32","updated_timestamp":"2026-04-02 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08:40:32","updated_utc_timestamp":"2026-04-02 16:31:35","created_timestamp":"2025-08-15 08:40:32","updated_timestamp":"2026-04-02 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reached, no contact","cdate":"2026-04-02T16:31:35-05:00","udate":"2026-04-02T16:31:35-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396243\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396243\/field"},"owner":"229","id":"396243"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:32-05:00","email":"deanna@getproxyva.com","phone":"8013620772","firstName":"Deanna","lastName":"Jensen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"1d36b307575d7d9d33a1b08cfb5f4c89","socialdata_lastcheck":null,"email_local":"","email_domain":"getproxyva.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:32","updated_utc_timestamp":"2026-04-02 16:31:35","created_timestamp":"2025-08-15 08:40:32","updated_timestamp":"2026-04-02 16:31:35","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/229\/automationEntryCounts"},"id":"229","organization":null}],"fieldValue":{"contact":"229","field":"36","value":"2026 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:31:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a08a148128258fcc4a769ccec03","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Dale","last_name":"Cillian","full_name":"Dale Cillian","contact_id":"217","email":"dale@bioprollc.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a08a148128258fcc4a769ccec03","X-RetellAI-SipTraceId":"call_a08a148128258fcc4a769ccec03","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165476607,"end_timestamp":1775165494381,"duration_ms":17774,"transcript":"Agent: Hello, may I \nUser: Thank you \nAgent: please speak with \nUser: for calling. Your call may be recorded for quality and training purposes. \nAgent: Thank you for letting me know. May I please speak with Dale?\n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.033,"end":1.382},{"word":"may ","start":1.382,"end":1.544},{"word":"I ","start":1.544,"end":1.614}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you ","words":[{"word":"Thank ","start":1.8629999,"end":2.103},{"word":"you ","start":2.103,"end":2.2630000000000003}]},{"role":"agent","content":"please speak with ","words":[{"word":"please ","start":1.614,"end":1.869},{"word":"speak ","start":1.869,"end":2.113},{"word":"with ","start":2.113,"end":2.264}],"metadata":{"response_id":0}},{"role":"user","content":"for calling. Your call may be recorded for quality and training purposes. ","words":[{"word":"for ","start":2.2630000000000003,"end":2.503},{"word":"calling. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:26-05:00","email":"dale@bioprollc.com","phone":"6022346856","firstName":"Dale","lastName":"Cillian","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"104270299c0571cf9fef2ea32102b14c","socialdata_lastcheck":null,"email_local":"","email_domain":"bioprollc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:26","updated_utc_timestamp":"2026-04-02 16:31:41","created_timestamp":"2025-08-15 08:40:26","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:26-05:00","email":"dale@bioprollc.com","phone":"6022346856","firstName":"Dale","lastName":"Cillian","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"104270299c0571cf9fef2ea32102b14c","socialdata_lastcheck":null,"email_local":"","email_domain":"bioprollc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:26","updated_utc_timestamp":"2026-04-02 16:31:41","created_timestamp":"2025-08-15 08:40:26","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:26-05:00","email":"dale@bioprollc.com","phone":"6022346856","firstName":"Dale","lastName":"Cillian","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"104270299c0571cf9fef2ea32102b14c","socialdata_lastcheck":null,"email_local":"","email_domain":"bioprollc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:26","updated_utc_timestamp":"2026-04-02 16:31:41","created_timestamp":"2025-08-15 08:40:26","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:26-05:00","email":"dale@bioprollc.com","phone":"6022346856","firstName":"Dale","lastName":"Cillian","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"104270299c0571cf9fef2ea32102b14c","socialdata_lastcheck":null,"email_local":"","email_domain":"bioprollc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:26","updated_utc_timestamp":"2026-04-02 16:31:42","created_timestamp":"2025-08-15 08:40:26","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:26-05:00","email":"dale@bioprollc.com","phone":"6022346856","firstName":"Dale","lastName":"Cillian","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"104270299c0571cf9fef2ea32102b14c","socialdata_lastcheck":null,"email_local":"","email_domain":"bioprollc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:26","updated_utc_timestamp":"2026-04-02 16:31:42","created_timestamp":"2025-08-15 08:40:26","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:26-05:00","email":"dale@bioprollc.com","phone":"6022346856","firstName":"Dale","lastName":"Cillian","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"104270299c0571cf9fef2ea32102b14c","socialdata_lastcheck":null,"email_local":"","email_domain":"bioprollc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:26","updated_utc_timestamp":"2026-04-02 16:31:42","created_timestamp":"2025-08-15 08:40:26","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:31:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2ae6a84a043f0e8e2c3d22c6f83","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Christina","last_name":"Healy","full_name":"Christina Healy","contact_id":"2721","email":"chealy@suncor.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2ae6a84a043f0e8e2c3d22c6f83","X-RetellAI-SipTraceId":"call_2ae6a84a043f0e8e2c3d22c6f83","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165497880,"end_timestamp":1775165500785,"duration_ms":2905,"transcript":"User: The person you are trying to reach is currently \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently ","words":[{"word":"The ","start":0.123,"end":0.44299997999999996},{"word":"person ","start":0.44299997999999996,"end":0.683},{"word":"you ","start":0.683,"end":0.923},{"word":"are ","start":0.923,"end":1.083},{"word":"trying ","start":1.083,"end":1.323},{"word":"to ","start":1.323,"end":1.4829999},{"word":"reach ","start":1.4829999,"end":1.7229999999999999},{"word":"is 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call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected because the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or valid finish state. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance is 0% due to no survey interaction. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to no human answer and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4652],"average":4652,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17807436567","direction":"outbound"},"event_timestamp":1775165506775} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2721 CALL ID: call_2ae6a84a043f0e8e2c3d22c6f83 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:31:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5987a2732ffe2ce8e79699741ff","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"David","last_name":"French","full_name":"David French","contact_id":"357","email":"david@dfrenchadvisors.com","orgname":"","bloc_notes_ac":"Oct 8 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5987a2732ffe2ce8e79699741ff","X-RetellAI-SipTraceId":"call_5987a2732ffe2ce8e79699741ff","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165502021,"end_timestamp":1775165504249,"duration_ms":2228,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.031,"end":0.351},{"word":"call ","start":0.351,"end":0.5910000000000001},{"word":"has ","start":0.5910000000000001,"end":0.83099995},{"word":"been ","start":0.83099995,"end":0.991},{"word":"forwarded ","start":0.991,"end":1.311},{"word":"to ","start":1.311,"end":1.551},{"word":"voicemail. ","start":1.551,"end":1.9509999999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.031,"end":0.351},{"word":"call ","start":0.351,"end":0.5910000000000001},{"word":"has ","start":0.5910000000000001,"end":0.83099995},{"word":"been ","start":0.83099995,"end":0.991},{"word":"forwarded ","start":0.991,"end":1.311},{"word":"to ","start":1.311,"end":1.551},{"word":"voicemail. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of gate accuracy.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applied as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it was not answered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening or survey questions were asked, resulting in 0% call flow completion. Since no human was reached, official opening gate accuracy is perfect by default. No survey order or skip logic issues occurred as no questions were asked. Verbatim survey compliance is perfect by default due to no questions asked. Mandatory phrases were not detected due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4661],"average":4661,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14807358708","direction":"outbound"},"event_timestamp":1775165509449} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 357 CALL ID: call_5987a2732ffe2ce8e79699741ff EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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reached voicemail","cdate":"2026-04-02T16:31:50-05:00","udate":"2026-04-02T16:31:50-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396274\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396274\/field"},"owner":"357","id":"396274"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-15T09:06:22-05:00","email":"david@dfrenchadvisors.com","phone":"4807358708","firstName":"David","lastName":"French","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"855578bbb8b6ec26c1322525e1323f5d","socialdata_lastcheck":null,"email_local":"","email_domain":"dfrenchadvisors.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:06:22","updated_utc_timestamp":"2026-04-02 16:31:50","created_timestamp":"2025-08-15 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8 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-10-08T11:13:46-05:00","udate":"2026-04-02T16:31:50-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/84179\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/84179\/field"},"owner":"357","id":"84179"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-08-15T09:06:22-05:00","email":"david@dfrenchadvisors.com","phone":"4807358708","firstName":"David","lastName":"French","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"855578bbb8b6ec26c1322525e1323f5d","socialdata_lastcheck":null,"email_local":"","email_domain":"dfrenchadvisors.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:06:22-05:00","email":"david@dfrenchadvisors.com","phone":"4807358708","firstName":"David","lastName":"French","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"855578bbb8b6ec26c1322525e1323f5d","socialdata_lastcheck":null,"email_local":"","email_domain":"dfrenchadvisors.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:06:22","updated_utc_timestamp":"2026-04-02 16:31:50","created_timestamp":"2025-08-15 09:06:22","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-27T11:28:04-05:00","email":"bballantyne@alternativeeyes.com","phone":"4038707038","firstName":"Bill","lastName":"Ballantyne","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"2b65a1380a71e7cfbb5e9d24214349d7","socialdata_lastcheck":null,"email_local":"","email_domain":"alternativeeyes.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-27 11:28:04","updated_utc_timestamp":"2026-04-02 16:31:53","created_timestamp":"2025-10-27 11:28:04","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-27T11:28:04-05:00","email":"bballantyne@alternativeeyes.com","phone":"4038707038","firstName":"Bill","lastName":"Ballantyne","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"2b65a1380a71e7cfbb5e9d24214349d7","socialdata_lastcheck":null,"email_local":"","email_domain":"alternativeeyes.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-27 11:28:04","updated_utc_timestamp":"2026-04-02 16:31:53","created_timestamp":"2025-10-27 11:28:04","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-27T11:28:04-05:00","email":"bballantyne@alternativeeyes.com","phone":"4038707038","firstName":"Bill","lastName":"Ballantyne","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"2b65a1380a71e7cfbb5e9d24214349d7","socialdata_lastcheck":null,"email_local":"","email_domain":"alternativeeyes.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-27 11:28:04","updated_utc_timestamp":"2026-04-02 16:31:53","created_timestamp":"2025-10-27 11:28:04","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:31:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fc89667b6fa7c634b251878102a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jim","last_name":"Reichle","full_name":"Jim Reichle","contact_id":"212","email":"jim@iconsearchllc.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fc89667b6fa7c634b251878102a","X-RetellAI-SipTraceId":"call_fc89667b6fa7c634b251878102a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165492556,"end_timestamp":1775165507856,"duration_ms":15300,"transcript":"Agent: Hello, may \nUser: Hello? 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Official Opening Gate Accuracy is 100% as the opening was only spoken after confirming the contact was Jim. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4657,4658,4665],"average":4660,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+17142273326","direction":"outbound"},"event_timestamp":1775165512861} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 212 CALL ID: call_fc89667b6fa7c634b251878102a EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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agent reached Jim and introduced herself, beginning to discuss market changes in the sales process, but the call ended abruptly after 15 seconds with the user hanging up.","cdate":"2026-04-02T16:31:53-05:00","udate":"2026-04-02T16:31:53-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396287\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396287\/field"},"owner":"212","id":"396287"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:23-05:00","email":"jim@iconsearchllc.com","phone":"7142273326","firstName":"Jim","lastName":"Reichle","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a98b044699f2d0710d5d26d168c3aa76","socialdata_lastcheck":null,"email_local":"","email_domain":"iconsearchllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:23","updated_utc_timestamp":"2026-04-02 16:31:53","created_timestamp":"2025-08-15 08:40:23","updated_timestamp":"2026-04-02 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introduction call to Jim ended early","cdate":"2026-04-02T16:31:53-05:00","udate":"2026-04-02T16:31:53-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396289\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396289\/field"},"owner":"212","id":"396289"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:23-05:00","email":"jim@iconsearchllc.com","phone":"7142273326","firstName":"Jim","lastName":"Reichle","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a98b044699f2d0710d5d26d168c3aa76","socialdata_lastcheck":null,"email_local":"","email_domain":"iconsearchllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:23","updated_utc_timestamp":"2026-04-02 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Apr 02 Agent reached Jim and introduced herself but call ended early - no further conversation","cdate":"2026-04-02T16:31:53-05:00","udate":"2026-04-02T16:31:53-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396291\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396291\/field"},"owner":"212","id":"396291"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:23-05:00","email":"jim@iconsearchllc.com","phone":"7142273326","firstName":"Jim","lastName":"Reichle","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a98b044699f2d0710d5d26d168c3aa76","socialdata_lastcheck":null,"email_local":"","email_domain":"iconsearchllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:23-05:00","email":"jim@iconsearchllc.com","phone":"7142273326","firstName":"Jim","lastName":"Reichle","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a98b044699f2d0710d5d26d168c3aa76","socialdata_lastcheck":null,"email_local":"","email_domain":"iconsearchllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:23","updated_utc_timestamp":"2026-04-02 16:31:54","created_timestamp":"2025-08-15 08:40:23","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:23-05:00","email":"jim@iconsearchllc.com","phone":"7142273326","firstName":"Jim","lastName":"Reichle","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a98b044699f2d0710d5d26d168c3aa76","socialdata_lastcheck":null,"email_local":"","email_domain":"iconsearchllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:23","updated_utc_timestamp":"2026-04-02 16:31:54","created_timestamp":"2025-08-15 08:40:23","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:23-05:00","email":"jim@iconsearchllc.com","phone":"7142273326","firstName":"Jim","lastName":"Reichle","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a98b044699f2d0710d5d26d168c3aa76","socialdata_lastcheck":null,"email_local":"","email_domain":"iconsearchllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:31:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:23","updated_utc_timestamp":"2026-04-02 16:31:54","created_timestamp":"2025-08-15 08:40:23","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:32:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e6539a2ea9d8fdeaf169575c7fb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kimberley","last_name":"Mullins","full_name":"Kimberley Mullins","contact_id":"3017","email":"kimullins@suncor.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e6539a2ea9d8fdeaf169575c7fb","X-RetellAI-SipTraceId":"call_e6539a2ea9d8fdeaf169575c7fb","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165532200,"end_timestamp":1775165534102,"duration_ms":1902,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not present as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance is 0% due to no survey interaction. Mandatory phrase detection is No because the call did not include any required phrases. Overall, the call was unsuccessful due to no human contact and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4673],"average":4673,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15872162675","direction":"outbound"},"event_timestamp":1775165538589} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3017 CALL ID: call_e6539a2ea9d8fdeaf169575c7fb EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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","words":[{"word":"You ","start":157.60999,"end":157.84999},{"word":"would ","start":157.84999,"end":158.09},{"word":"have ","start":158.09,"end":158.17},{"word":"to ","start":158.17,"end":158.32999},{"word":"reach ","start":158.32999,"end":158.48999},{"word":"out ","start":158.48999,"end":158.65},{"word":"by ","start":158.65,"end":158.88999},{"word":"email. ","start":158.88999,"end":159.29},{"word":"Unfortunately, ","start":159.29,"end":159.68999},{"word":"we ","start":159.68999,"end":159.76999},{"word":"don't ","start":159.76999,"end":159.93},{"word":"transfer ","start":160.03,"end":160.51},{"word":"phone ","start":160.51,"end":160.75},{"word":"calls ","start":160.75,"end":160.99},{"word":"like ","start":160.99,"end":161.15},{"word":"that. ","start":161.15,"end":161.31}]},{"role":"user","content":"So it would just be through email. 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I’m calling for Carol Dennis in Human Resources.","words":[{"word":"Certainly.","start":152.511,"end":153.149},{"word":" I’m ","start":153.1954582519531,"end":153.41645825195312},{"word":"calling ","start":153.41645825195312,"end":153.76445825195313},{"word":"for ","start":153.76445825195313,"end":153.97345825195313},{"word":"Carol ","start":153.97345825195313,"end":154.28745825195313},{"word":"Dennis ","start":154.28745825195313,"end":154.58945825195312},{"word":"in ","start":154.58945825195312,"end":154.69345825195313},{"word":"Human ","start":154.69345825195313,"end":154.99545825195312},{"word":"Resources.","start":154.99545825195312,"end":155.84345825195314}],"metadata":{"response_id":16}},{"role":"user","content":"You would have to reach out by email. Unfortunately, we don't transfer phone calls like that. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:38-05:00","email":"carol.dennis@norquest.ca","phone":"7806446000","firstName":"Carol","lastName":"Dennis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ad4964820e55a0a4b2b5867b32981493","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"14","rating_tstamp":"2025-09-25","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:38","updated_utc_timestamp":"2026-04-02 16:32:27","created_timestamp":"2025-08-21 15:43:38","updated_timestamp":"2026-04-02 16:32:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:37","last_open_date":"2025-09-25 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:38-05:00","email":"carol.dennis@norquest.ca","phone":"7806446000","firstName":"Carol","lastName":"Dennis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ad4964820e55a0a4b2b5867b32981493","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"14","rating_tstamp":"2025-09-25","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:38","updated_utc_timestamp":"2026-04-02 16:32:27","created_timestamp":"2025-08-21 15:43:38","updated_timestamp":"2026-04-02 16:32:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:37","last_open_date":"2025-09-25 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:38-05:00","email":"carol.dennis@norquest.ca","phone":"7806446000","firstName":"Carol","lastName":"Dennis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ad4964820e55a0a4b2b5867b32981493","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"14","rating_tstamp":"2025-09-25","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:38","updated_utc_timestamp":"2026-04-02 16:32:27","created_timestamp":"2025-08-21 15:43:38","updated_timestamp":"2026-04-02 16:32:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:37","last_open_date":"2025-09-25 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:38-05:00","email":"carol.dennis@norquest.ca","phone":"7806446000","firstName":"Carol","lastName":"Dennis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ad4964820e55a0a4b2b5867b32981493","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"14","rating_tstamp":"2025-09-25","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:38","updated_utc_timestamp":"2026-04-02 16:32:27","created_timestamp":"2025-08-21 15:43:38","updated_timestamp":"2026-04-02 16:32:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:37","last_open_date":"2025-09-25 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:38-05:00","email":"carol.dennis@norquest.ca","phone":"7806446000","firstName":"Carol","lastName":"Dennis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ad4964820e55a0a4b2b5867b32981493","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"14","rating_tstamp":"2025-09-25","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:38","updated_utc_timestamp":"2026-04-02 16:32:28","created_timestamp":"2025-08-21 15:43:38","updated_timestamp":"2026-04-02 16:32:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:37","last_open_date":"2025-09-25 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:38-05:00","email":"carol.dennis@norquest.ca","phone":"7806446000","firstName":"Carol","lastName":"Dennis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ad4964820e55a0a4b2b5867b32981493","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"14","rating_tstamp":"2025-09-25","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:38","updated_utc_timestamp":"2026-04-02 16:32:28","created_timestamp":"2025-08-21 15:43:38","updated_timestamp":"2026-04-02 16:32:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:37","last_open_date":"2025-09-25 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:32:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a6e6bafa25d04d723b503499e1f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lynn","last_name":"Holte","full_name":"Lynn Holte","contact_id":"2784","email":"lholte@suncor.com","orgname":"","bloc_notes_ac":"4032968000\r\n23 October 2025 VM\r\n24 October 2025 VM\r\n28 October 2025 VM\r\n30 October 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a6e6bafa25d04d723b503499e1f","X-RetellAI-SipTraceId":"call_a6e6bafa25d04d723b503499e1f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165542188,"end_timestamp":1775165545408,"duration_ms":3220,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. 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No survey order or skip logic issues occurred as no questions were asked. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:47-05:00","email":"lholte@suncor.com","phone":"4032968361","firstName":"Lynn","lastName":"Holte","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"21bd22316384acdb0f9207184d769075","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"18","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-26T14:23:47-05:00","udate":"2026-04-02T16:32:31-05:00","edate":"2025-09-26T12:33:03-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:47","updated_utc_timestamp":"2026-04-02 16:32:31","created_timestamp":"2025-08-21 15:49:47","updated_timestamp":"2026-04-02 16:32:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 10:15:46","last_open_date":"2025-09-22 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:47-05:00","email":"lholte@suncor.com","phone":"4032968361","firstName":"Lynn","lastName":"Holte","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"21bd22316384acdb0f9207184d769075","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"18","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-26T14:23:47-05:00","udate":"2026-04-02T16:32:32-05:00","edate":"2025-09-26T12:33:03-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:47","updated_utc_timestamp":"2026-04-02 16:32:32","created_timestamp":"2025-08-21 15:49:47","updated_timestamp":"2026-04-02 16:32:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 10:15:46","last_open_date":"2025-09-22 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:47-05:00","email":"lholte@suncor.com","phone":"4032968361","firstName":"Lynn","lastName":"Holte","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"21bd22316384acdb0f9207184d769075","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"18","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-26T14:23:47-05:00","udate":"2026-04-02T16:32:32-05:00","edate":"2025-09-26T12:33:03-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:47","updated_utc_timestamp":"2026-04-02 16:32:32","created_timestamp":"2025-08-21 15:49:47","updated_timestamp":"2026-04-02 16:32:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 10:15:46","last_open_date":"2025-09-22 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:47-05:00","email":"lholte@suncor.com","phone":"4032968361","firstName":"Lynn","lastName":"Holte","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"21bd22316384acdb0f9207184d769075","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"18","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-26T14:23:47-05:00","udate":"2026-04-02T16:32:33-05:00","edate":"2025-09-26T12:33:03-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:47","updated_utc_timestamp":"2026-04-02 16:32:33","created_timestamp":"2025-08-21 15:49:47","updated_timestamp":"2026-04-02 16:32:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 10:15:46","last_open_date":"2025-09-22 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:32:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_51da72cfdc14d9d32cd42498412","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ibi","last_name":"Power","full_name":"Ibi Power","contact_id":"6751","email":"ipower@oag.ab.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 7804226655\r\nATM Nov 20 2025 vm\r\nATM Nov 24 2025 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You have reached DB Power of the office of the auditor general. \n","transcript_object":[{"role":"user","content":"Hi. You have reached DB Power of the office of the auditor general. ","words":[{"word":"Hi. ","start":0.63999995,"end":1.1199999},{"word":"You ","start":1.1199999,"end":1.28},{"word":"have ","start":1.28,"end":1.44},{"word":"reached ","start":1.44,"end":1.68},{"word":"DB ","start":1.68,"end":1.9999999},{"word":"Power ","start":1.9999999,"end":2.32},{"word":"of ","start":2.32,"end":2.6399999999999997},{"word":"the ","start":2.6399999999999997,"end":2.7199997999999996},{"word":"office ","start":2.7199997999999996,"end":2.9599998},{"word":"of ","start":2.9599998,"end":3.1199999999999997},{"word":"the ","start":3.1199999999999997,"end":3.28},{"word":"auditor ","start":3.28,"end":3.6799999},{"word":"general. ","start":3.6799999,"end":3.9999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You have reached DB Power of the office of the auditor general. 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Required phrases were not detected as no conversation took place.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no survey questions being asked. Mandatory phrase detection is 0% as no phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail only.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4666],"average":4666,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17804226450","direction":"outbound"},"event_timestamp":1775165550441} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6751 CALL ID: call_51da72cfdc14d9d32cd42498412 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:10-06:00","email":"ipower@oag.ab.ca","phone":"7804226450","firstName":"Ibi","lastName":"Power","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"596042a481ab4d99ac02684944baae76","socialdata_lastcheck":null,"email_local":"","email_domain":"oag.ab.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:10","updated_utc_timestamp":"2026-04-02 16:32:30","created_timestamp":"2025-11-18 09:46:10","updated_timestamp":"2026-04-02 16:32:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6751\/automationEntryCounts"},"id":"6751","organization":null}],"fieldValue":{"contact":"6751","field":"76","value":"The call was an outbound attempt to reach a contact but went to voicemail. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:32:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8fc02077e68a14ddccc129b8380","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"James","last_name":"Kragenbring","full_name":"James Kragenbring","contact_id":"414","email":"jkragenbring@aquifercap.com","orgname":"","bloc_notes_ac":"-1hr\r\nSept 22 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:32:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_06e32b05b52d134d794b1a84d43","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Erin","last_name":"Kleiber","full_name":"Erin Kleiber","contact_id":"6721","email":"erin_kleiber@gov.nt.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 8677679000\r\nNov number not in 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Skip logic and verbatim compliance are perfect by default as no interaction occurred. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:32:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7b8854bfa9c502329bd291a3f31","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"James","last_name":"Chang","full_name":"James Chang","contact_id":"249","email":"jameschang@jcleadership.net","orgname":"","bloc_notes_ac":"Sept 22 2025 both numbers are not in 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 249 CALL ID: call_7b8854bfa9c502329bd291a3f31 EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-15T08:40:42-05:00","email":"jameschang@jcleadership.net","phone":"3013653977","firstName":"James","lastName":"Chang","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"49ef1bc91c496f80c372ff41f8025cc8","socialdata_lastcheck":null,"email_local":"","email_domain":"jcleadership.net","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:42","updated_utc_timestamp":"2026-04-02 16:32:42","created_timestamp":"2025-08-15 08:40:42","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:32:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7399461c68d3eeb5c4038a212fe","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Katherine","last_name":"Johnson","full_name":"Katherine Johnson","contact_id":"8930","email":"k.johnson@gilbaneco.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7399461c68d3eeb5c4038a212fe","X-RetellAI-SipTraceId":"call_7399461c68d3eeb5c4038a212fe","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165542642,"end_timestamp":1775165546119,"duration_ms":3477,"transcript":"User: The person you are 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:58-05:00","email":"k.johnson@gilbaneco.com","phone":"3037493966","firstName":"Katherine","lastName":"Johnson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"6749dd809d662dafae2f55eeddb45b8d","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:58","updated_utc_timestamp":"2026-04-02 16:32:46","created_timestamp":"2026-03-18 09:10:58","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:58-05:00","email":"k.johnson@gilbaneco.com","phone":"3037493966","firstName":"Katherine","lastName":"Johnson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"6749dd809d662dafae2f55eeddb45b8d","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:58","updated_utc_timestamp":"2026-04-02 16:32:46","created_timestamp":"2026-03-18 09:10:58","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:58-05:00","email":"k.johnson@gilbaneco.com","phone":"3037493966","firstName":"Katherine","lastName":"Johnson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"6749dd809d662dafae2f55eeddb45b8d","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:58","updated_utc_timestamp":"2026-04-02 16:32:46","created_timestamp":"2026-03-18 09:10:58","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:32:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7b792f871a0548b23a4ba628665","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Janine","last_name":"Finney","full_name":"Janine Finney","contact_id":"293","email":"janine@theflipflopceo.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7b792f871a0548b23a4ba628665","X-RetellAI-SipTraceId":"call_7b792f871a0548b23a4ba628665","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165558218,"end_timestamp":1775165561891,"duration_ms":3673,"transcript":"User: Hi. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:41:01-05:00","email":"janine@theflipflopceo.com","phone":"4804511755","firstName":"Janine","lastName":"Finney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f86af5ff24bb4cf477f8a0a6fe32f95f","socialdata_lastcheck":null,"email_local":"","email_domain":"theflipflopceo.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:41:01","updated_utc_timestamp":"2026-04-02 16:32:47","created_timestamp":"2025-08-15 08:41:01","updated_timestamp":"2026-04-02 16:32:47","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-01 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:41:01-05:00","email":"janine@theflipflopceo.com","phone":"4804511755","firstName":"Janine","lastName":"Finney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f86af5ff24bb4cf477f8a0a6fe32f95f","socialdata_lastcheck":null,"email_local":"","email_domain":"theflipflopceo.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:41:01","updated_utc_timestamp":"2026-04-02 16:32:47","created_timestamp":"2025-08-15 08:41:01","updated_timestamp":"2026-04-02 16:32:47","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-01 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:41:01-05:00","email":"janine@theflipflopceo.com","phone":"4804511755","firstName":"Janine","lastName":"Finney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f86af5ff24bb4cf477f8a0a6fe32f95f","socialdata_lastcheck":null,"email_local":"","email_domain":"theflipflopceo.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:41:01","updated_utc_timestamp":"2026-04-02 16:32:47","created_timestamp":"2025-08-15 08:41:01","updated_timestamp":"2026-04-02 16:32:47","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-01 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:32:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_84e9d6e9218ef09390cc760b451","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kayla","last_name":"Mawhinney","full_name":"Kayla Mawhinney","contact_id":"3156","email":"kayla.mawhinney@rrcwb.ca","orgname":"","bloc_notes_ac":"Oct 22 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_84e9d6e9218ef09390cc760b451","X-RetellAI-SipTraceId":"call_84e9d6e9218ef09390cc760b451","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165557779,"end_timestamp":1775165560993,"duration_ms":3214,"transcript":"User: The 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No conversation took place.","cdate":"2026-04-02T16:32:46-05:00","udate":"2026-04-02T16:32:46-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396374\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396374\/field"},"owner":"3156","id":"396374"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"kayla.mawhinney@rrcwb.ca","phone":"5873740984","firstName":"Kayla","lastName":"Mawhinney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a0d6b435a249049aaaa83d719984ec5","socialdata_lastcheck":null,"email_local":"","email_domain":"rrcwb.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:32:46","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 16:32:46","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/automationEntryCounts"},"id":"3156","organization":null}],"fieldValue":{"contact":"3156","field":"77","value":"Voicemail reached, no answer","cdate":"2026-04-02T16:32:46-05:00","udate":"2026-04-02T16:32:46-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396377\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396377\/field"},"owner":"3156","id":"396377"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"kayla.mawhinney@rrcwb.ca","phone":"5873740984","firstName":"Kayla","lastName":"Mawhinney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a0d6b435a249049aaaa83d719984ec5","socialdata_lastcheck":null,"email_local":"","email_domain":"rrcwb.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:32:47","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 16:32:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/automationEntryCounts"},"id":"3156","organization":null}],"fieldValue":{"contact":"3156","field":"36","value":"Oct 22 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-10-22T11:32:49-05:00","udate":"2026-04-02T16:32:47-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/97908\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/97908\/field"},"owner":"3156","id":"97908"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"kayla.mawhinney@rrcwb.ca","phone":"5873740984","firstName":"Kayla","lastName":"Mawhinney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a0d6b435a249049aaaa83d719984ec5","socialdata_lastcheck":null,"email_local":"","email_domain":"rrcwb.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"kayla.mawhinney@rrcwb.ca","phone":"5873740984","firstName":"Kayla","lastName":"Mawhinney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a0d6b435a249049aaaa83d719984ec5","socialdata_lastcheck":null,"email_local":"","email_domain":"rrcwb.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:32:47","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 16:32:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3156\/automationEntryCounts"},"id":"3156","organization":null}],"fieldValue":{"contact":"3156","field":"88","value":"Yes","cdate":"2026-04-02T16:32:47-05:00","udate":"2026-04-02T16:32:47-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396384\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396384\/field"},"owner":"3156","id":"396384"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"kayla.mawhinney@rrcwb.ca","phone":"5873740984","firstName":"Kayla","lastName":"Mawhinney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a0d6b435a249049aaaa83d719984ec5","socialdata_lastcheck":null,"email_local":"","email_domain":"rrcwb.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:32:47","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"kayla.mawhinney@rrcwb.ca","phone":"5873740984","firstName":"Kayla","lastName":"Mawhinney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a0d6b435a249049aaaa83d719984ec5","socialdata_lastcheck":null,"email_local":"","email_domain":"rrcwb.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:32:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:32:48","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:33:02 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d7429b1593b353a34d57c3646e4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jenn","last_name":"Christie","full_name":"Jenn Christie","contact_id":"480","email":"jenn@hiringindicators.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d7429b1593b353a34d57c3646e4","X-RetellAI-SipTraceId":"call_d7429b1593b353a34d57c3646e4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165529919,"end_timestamp":1775165577996,"duration_ms":48077,"transcript":"Agent: Hello, may \nUser: Hi. 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:54-05:00","email":"jenn@hiringindicators.com","phone":"6028129337","firstName":"Jenn","lastName":"Christie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"1d7355e5cd6f03859df47e864b15bc58","socialdata_lastcheck":null,"email_local":"","email_domain":"hiringindicators.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:54","updated_utc_timestamp":"2026-04-02 16:33:04","created_timestamp":"2025-08-15 09:07:54","updated_timestamp":"2026-04-02 16:33:04","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:54-05:00","email":"jenn@hiringindicators.com","phone":"6028129337","firstName":"Jenn","lastName":"Christie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"1d7355e5cd6f03859df47e864b15bc58","socialdata_lastcheck":null,"email_local":"","email_domain":"hiringindicators.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:54","updated_utc_timestamp":"2026-04-02 16:33:05","created_timestamp":"2025-08-15 09:07:54","updated_timestamp":"2026-04-02 16:33:05","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:33:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_84f068d61776d06fb6a06a0778b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lana","last_name":"Babiuk-Larocque","full_name":"Lana Babiuk-Larocque","contact_id":"6803","email":"lana_larocque@gov.nt.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 8677679000\r\nATM / 20 November 2025 Not authorized to dial this 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 6803 CALL ID: call_84f068d61776d06fb6a06a0778b EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:41-06:00","email":"lana_larocque@gov.nt.ca","phone":"8674455676","firstName":"Lana","lastName":"Babiuk-Larocque","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b5e8bee6d6dcc5661e8da86f4ed6c92a","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.nt.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:28:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:41","updated_utc_timestamp":"2026-04-02 16:28:16","created_timestamp":"2025-11-18 09:46:41","updated_timestamp":"2026-04-02 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no de t\u00e9l\u00e9phone\u00a0: 8677679000\r\nATM \/ 20 November 2025 Not authorized to dial this number","cdate":"2025-11-20T11:43:05-06:00","udate":"2026-04-02T16:33:06-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189265\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189265\/field"},"owner":"6803","id":"189265"}} FIELD 88 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:33:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bf6ae09092f555b490855d067ed","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Misty","last_name":"Tomashewsky","full_name":"Misty Tomashewsky","contact_id":"6831","email":"mhillaby@ihacss.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7803400528\r\nNov 20 2025 vm Nov 25 2025 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 6831 CALL ID: call_bf6ae09092f555b490855d067ed EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:58-06:00","email":"mhillaby@ihacss.com","phone":"7804099919","firstName":"Misty","lastName":"Tomashewsky","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"6c8fcb7a69578062af39f9f6dbe21b15","socialdata_lastcheck":null,"email_local":"","email_domain":"ihacss.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:58","updated_utc_timestamp":"2026-04-02 16:33:10","created_timestamp":"2025-11-18 09:46:58","updated_timestamp":"2026-04-02 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no de t\u00e9l\u00e9phone\u00a0: 7803400528\r\nNov 20 2025 vm Nov 25 2025 vm\n2026-04-02 invalid phone destination, phone: +17804099919","cdate":"2025-11-20T14:03:35-06:00","udate":"2026-04-02T16:33:10-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189629\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189629\/field"},"owner":"6831","id":"189629"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:58-06:00","email":"mhillaby@ihacss.com","phone":"7804099919","firstName":"Misty","lastName":"Tomashewsky","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"6c8fcb7a69578062af39f9f6dbe21b15","socialdata_lastcheck":null,"email_local":"","email_domain":"ihacss.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:58","updated_utc_timestamp":"2026-04-02 16:33:10","created_timestamp":"2025-11-18 09:46:58","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:33:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_217967d45ebe287d12dd6c18307","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lain","last_name":"Mohn","full_name":"Lain Mohn","contact_id":"239","email":"lmohn@layer4tech.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_217967d45ebe287d12dd6c18307","X-RetellAI-SipTraceId":"call_217967d45ebe287d12dd6c18307","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165539349,"end_timestamp":1775165596535,"duration_ms":57186,"transcript":"User: Thank \nAgent: Hello, \nUser: you for calling Elfsport Technologies. If you know your party's extension, you may dial it at any time. Please choose from one of the following options. For sales, press one. For support, press two. For billing, press three. Otherwise, remain on the line and a representative will assist you shortly. \nUser: The party you are to reach is unavailable at this time. Please leave your name, number, and brief message. \n","transcript_object":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.387,"end":1.6269999}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.247,"end":1.723}],"metadata":{"response_id":0}},{"role":"user","content":"you for calling Elfsport Technologies. If you know your party's extension, you may dial it at any time. Please choose from one of the following options. For sales, press one. For support, press two. For billing, press three. Otherwise, remain on the line and a representative will assist you shortly. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:37-05:00","email":"lmohn@layer4tech.com","phone":"8779529374","firstName":"Lain","lastName":"Mohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"cf17de0a2a7d8d9cd4db344c8b2f82ae","socialdata_lastcheck":null,"email_local":"","email_domain":"layer4tech.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:37","updated_utc_timestamp":"2026-04-02 16:33:22","created_timestamp":"2025-08-15 08:40:37","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:37-05:00","email":"lmohn@layer4tech.com","phone":"8779529374","firstName":"Lain","lastName":"Mohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"cf17de0a2a7d8d9cd4db344c8b2f82ae","socialdata_lastcheck":null,"email_local":"","email_domain":"layer4tech.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:37","updated_utc_timestamp":"2026-04-02 16:33:22","created_timestamp":"2025-08-15 08:40:37","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:37-05:00","email":"lmohn@layer4tech.com","phone":"8779529374","firstName":"Lain","lastName":"Mohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"cf17de0a2a7d8d9cd4db344c8b2f82ae","socialdata_lastcheck":null,"email_local":"","email_domain":"layer4tech.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:37","updated_utc_timestamp":"2026-04-02 16:33:23","created_timestamp":"2025-08-15 08:40:37","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:45-05:00","email":"kent.pratt@suncor.com","phone":"4032968000","firstName":"Kent","lastName":"Pratt","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"4625a4192effc1eec3d0e9b6028b8be2","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:45","updated_utc_timestamp":"2026-04-02 16:33:24","created_timestamp":"2025-08-21 15:43:45","updated_timestamp":"2026-04-02 16:33:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:36","last_open_date":"2025-09-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:45-05:00","email":"kent.pratt@suncor.com","phone":"4032968000","firstName":"Kent","lastName":"Pratt","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"4625a4192effc1eec3d0e9b6028b8be2","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:45","updated_utc_timestamp":"2026-04-02 16:33:24","created_timestamp":"2025-08-21 15:43:45","updated_timestamp":"2026-04-02 16:33:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:36","last_open_date":"2025-09-02 10:30:36","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2377\/automationEntryCounts"},"id":"2377","organization":null}],"fieldValue":{"contact":"2377","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_7c02a4776372555f3b7647ac371","cdate":"2026-04-02T16:33:24-05:00","udate":"2026-04-02T16:33:24-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396577\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396577\/field"},"owner":"2377","id":"396577"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:33:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_07dd78eba120d8fb2452a21d36e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nicole","last_name":"Castellino","full_name":"Nicole Castellino","contact_id":"3880","email":"nicole@arcadiaearth.ca","orgname":"","bloc_notes_ac":"27 October 2025 No answer\r\n28 October 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_07dd78eba120d8fb2452a21d36e","X-RetellAI-SipTraceId":"call_07dd78eba120d8fb2452a21d36e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165595605,"end_timestamp":1775165598134,"duration_ms":2529,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.351,"end":0.671},{"word":"call ","start":0.671,"end":0.911},{"word":"has ","start":0.911,"end":1.151},{"word":"been ","start":1.151,"end":1.391},{"word":"forwarded ","start":1.391,"end":1.7109999999999999},{"word":"to ","start":1.7109999999999999,"end":1.9509999999999998},{"word":"voice ","start":1.9509999999999998,"end":2.1909998},{"word":"mail. ","start":2.1909998,"end":2.351}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.351,"end":0.671},{"word":"call ","start":0.671,"end":0.911},{"word":"has ","start":0.911,"end":1.151},{"word":"been ","start":1.151,"end":1.391},{"word":"forwarded ","start":1.391,"end":1.7109999999999999},{"word":"to ","start":1.7109999999999999,"end":1.9509999999999998},{"word":"voice ","start":1.9509999999999998,"end":2.1909998},{"word":"mail. ","start":2.1909998,"end":2.351}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ca7268f28e6e34fd4cc63cec7c4b7eb49053a98ccc0f5943350252ecb37780a5/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ca7268f28e6e34fd4cc63cec7c4b7eb49053a98ccc0f5943350252ecb37780a5/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ca7268f28e6e34fd4cc63cec7c4b7eb49053a98ccc0f5943350252ecb37780a5/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":746,"p90":746,"p95":746,"p99":746,"min":746,"max":746,"num":1,"values":[746]},"tts":{"p50":244,"p90":244,"p95":244,"p99":244,"min":244,"max":244,"num":1,"values":[244]},"knowledge_base":{"p50":55,"p90":55,"p95":55,"p99":55,"min":55,"max":55,"num":1,"values":[55]},"asr":{"p50":20,"p90":30,"p95":30,"p99":30,"min":10,"max":30,"num":7,"values":[20,20,10,10,20,30,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":0.9791667,"combined_cost":2.9375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call was unsuccessful because it went directly to voicemail without any human interaction, resulting in no official opening, no survey questions asked, and no closing. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4659],"average":4659,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15056039176","direction":"outbound"},"event_timestamp":1775165601736} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3880 CALL ID: call_07dd78eba120d8fb2452a21d36e EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:36-05:00","email":"nicole@arcadiaearth.ca","phone":"5056039176","firstName":"Nicole","lastName":"Castellino","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"ced277e36f536385771c479db5c74154","socialdata_lastcheck":null,"email_local":"","email_domain":"arcadiaearth.ca","sentcnt":"10","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:36","updated_utc_timestamp":"2026-04-02 16:33:22","created_timestamp":"2025-10-22 15:55:36","updated_timestamp":"2026-04-02 16:33:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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call was made but reached voicemail immediately without any conversation.","cdate":"2026-04-02T16:33:22-05:00","udate":"2026-04-02T16:33:22-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396555\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396555\/field"},"owner":"3880","id":"396555"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:36-05:00","email":"nicole@arcadiaearth.ca","phone":"5056039176","firstName":"Nicole","lastName":"Castellino","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"ced277e36f536385771c479db5c74154","socialdata_lastcheck":null,"email_local":"","email_domain":"arcadiaearth.ca","sentcnt":"10","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:36","updated_utc_timestamp":"2026-04-02 16:33:22","created_timestamp":"2025-10-22 15:55:36","updated_timestamp":"2026-04-02 16:33:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 14:55:54","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3880\/automationEntryCounts"},"id":"3880","organization":null}],"fieldValue":{"contact":"3880","field":"77","value":"Voicemail reached, no conversation","cdate":"2026-04-02T16:33:22-05:00","udate":"2026-04-02T16:33:22-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396556\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396556\/field"},"owner":"3880","id":"396556"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-22T15:55:36-05:00","email":"nicole@arcadiaearth.ca","phone":"5056039176","firstName":"Nicole","lastName":"Castellino","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"ced277e36f536385771c479db5c74154","socialdata_lastcheck":null,"email_local":"","email_domain":"arcadiaearth.ca","sentcnt":"10","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:36","updated_utc_timestamp":"2026-04-02 16:33:22","created_timestamp":"2025-10-22 15:55:36","updated_timestamp":"2026-04-02 16:33:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:36-05:00","email":"nicole@arcadiaearth.ca","phone":"5056039176","firstName":"Nicole","lastName":"Castellino","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"ced277e36f536385771c479db5c74154","socialdata_lastcheck":null,"email_local":"","email_domain":"arcadiaearth.ca","sentcnt":"10","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:36","updated_utc_timestamp":"2026-04-02 16:33:24","created_timestamp":"2025-10-22 15:55:36","updated_timestamp":"2026-04-02 16:33:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:33:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_11f9d9a283cc61a0c8eda910ccd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Joe","last_name":"Costello","full_name":"Joe Costello","contact_id":"228","email":"joe@osegllc.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_11f9d9a283cc61a0c8eda910ccd","X-RetellAI-SipTraceId":"call_11f9d9a283cc61a0c8eda910ccd","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165595692,"end_timestamp":1775165601376,"duration_ms":5684,"transcript":"Agent: Hello, \nUser: Hi. \nAgent: may I 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The call did not reach a valid finish state as it ended in voicemail without conversation.","Official Opening Gate Accuracy":"0%. No official opening was delivered after identity confirmation since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately.","Verbatim Survey Compliance":"0%. No survey questions were asked or matched.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all related metrics score 0%. The call disposition code 06 indicates voicemail was reached and no message was left, confirming no human interaction occurred.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4656,4659],"average":4657.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14806810291","direction":"outbound"},"event_timestamp":1775165606899} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 228 CALL ID: call_11f9d9a283cc61a0c8eda910ccd EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:31-05:00","email":"joe@osegllc.com","phone":"4806810291","firstName":"Joe","lastName":"Costello","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-08-19","ip":"2130706433","ua":null,"hash":"b01ca199c66449a82e4221c1aaa33bef","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:31","updated_utc_timestamp":"2026-04-02 16:33:29","created_timestamp":"2025-08-15 08:40:31","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:31-05:00","email":"joe@osegllc.com","phone":"4806810291","firstName":"Joe","lastName":"Costello","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-08-19","ip":"2130706433","ua":null,"hash":"b01ca199c66449a82e4221c1aaa33bef","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:31","updated_utc_timestamp":"2026-04-02 16:33:29","created_timestamp":"2025-08-15 08:40:31","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:33:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f9cffbe47086343fcbf6f592d4c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ken","last_name":"Lemons","full_name":"Ken Lemons","contact_id":"455","email":"ken@musicaldna.com","orgname":"","bloc_notes_ac":"Sept 22 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f9cffbe47086343fcbf6f592d4c","X-RetellAI-SipTraceId":"call_f9cffbe47086343fcbf6f592d4c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165600213,"end_timestamp":1775165603723,"duration_ms":3510,"transcript":"Agent: Hello, \nUser: Hey. This is Ken. Leave a message, and I'll call you back. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":0.984,"end":1.425}],"metadata":{"response_id":0}},{"role":"user","content":"Hey. This is Ken. Leave a message, and I'll call you back. ","words":[{"word":"Hey. ","start":0.7429999700000001,"end":1.2229998999999998},{"word":"This ","start":1.2229998999999998,"end":1.383},{"word":"is ","start":1.383,"end":1.4629999},{"word":"Ken. ","start":1.4629999,"end":1.8629999},{"word":"Leave ","start":1.8629999,"end":2.1829998},{"word":"a ","start":2.1829998,"end":2.2630000000000003},{"word":"message, ","start":2.2630000000000003,"end":2.583},{"word":"and ","start":2.583,"end":2.6629999},{"word":"I'll ","start":2.6629999,"end":2.823},{"word":"call ","start":2.823,"end":2.9029999},{"word":"you ","start":2.9029999,"end":3.063},{"word":"back. 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","start":3.063,"end":3.2229998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/aa4f0e398b56288e53424335498ccec5844b43a2e5fb7c17f1cbead797768981/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/aa4f0e398b56288e53424335498ccec5844b43a2e5fb7c17f1cbead797768981/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/aa4f0e398b56288e53424335498ccec5844b43a2e5fb7c17f1cbead797768981/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":660,"p90":660,"p95":660,"p99":660,"min":660,"max":660,"num":1,"values":[660]},"tts":{"p50":231,"p90":231,"p95":231,"p99":231,"min":231,"max":231,"num":1,"values":[231]},"knowledge_base":{"p50":107,"p90":110.2,"p95":110.6,"p99":110.92,"min":103,"max":111,"num":2,"values":[103,111]},"asr":{"p50":25,"p90":30,"p95":30,"p99":30,"min":10,"max":30,"num":8,"values":[30,30,10,20,20,20,30,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7541667,"combined_cost":3.0166667},"call_analysis":{"call_summary":"The agent called Ken but reached voicemail. A message was left for Ken to call back.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 voicemail reached, message left for callback","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended at voicemail without conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since the call was answered by voicemail, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as no survey was conducted.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call ended at voicemail without any mandatory phrases spoken.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without any conversation or completion. Official Opening Gate Accuracy is 100% because no official opening was spoken after identity confirmation, as the call was answered by voicemail. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching logic was needed. Verbatim Survey Compliance is 100% by default as no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were spoken during the voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4648],"average":4648,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13175047189","direction":"outbound"},"event_timestamp":1775165609649} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 455 CALL ID: call_f9cffbe47086343fcbf6f592d4c EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:35-05:00","email":"ken@musicaldna.com","phone":"3175047189","firstName":"Ken","lastName":"Lemons","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"d8b7f637520f2e8a3908700ae73e6339","socialdata_lastcheck":null,"email_local":"","email_domain":"musicaldna.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:35","updated_utc_timestamp":"2026-04-02 16:33:30","created_timestamp":"2025-08-15 09:07:35","updated_timestamp":"2026-04-02 16:33:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:22:12","last_mpp_open_date":"2025-08-20 13:31:29","best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/455\/automationEntryCounts"},"id":"455","organization":null}],"fieldValue":{"contact":"455","field":"76","value":"The agent called Ken but reached voicemail. A message was left for Ken to call back.","cdate":"2026-04-02T16:33:30-05:00","udate":"2026-04-02T16:33:30-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396590\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396590\/field"},"owner":"455","id":"396590"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:35-05:00","email":"ken@musicaldna.com","phone":"3175047189","firstName":"Ken","lastName":"Lemons","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"d8b7f637520f2e8a3908700ae73e6339","socialdata_lastcheck":null,"email_local":"","email_domain":"musicaldna.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:35","updated_utc_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:35-05:00","email":"ken@musicaldna.com","phone":"3175047189","firstName":"Ken","lastName":"Lemons","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"d8b7f637520f2e8a3908700ae73e6339","socialdata_lastcheck":null,"email_local":"","email_domain":"musicaldna.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:35","updated_utc_timestamp":"2026-04-02 16:33:32","created_timestamp":"2025-08-15 09:07:35","updated_timestamp":"2026-04-02 16:33:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:22:12","last_mpp_open_date":"2025-08-20 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:33:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_274f770cd59a487688dd56fc7c5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kailey","last_name":"Armstrong","full_name":"Kailey Armstrong","contact_id":"8254","email":"kailey@flip-learning.ca","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_274f770cd59a487688dd56fc7c5","X-RetellAI-SipTraceId":"call_274f770cd59a487688dd56fc7c5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165611095,"end_timestamp":1775165613323,"duration_ms":2228,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:06-06:00","email":"kailey@flip-learning.ca","phone":"","firstName":"Kailey","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"137d152fcd95c688ee0884f0fe9acc1a","socialdata_lastcheck":null,"email_local":"","email_domain":"flip-learning.ca","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:06","updated_utc_timestamp":"2026-04-02 16:33:39","created_timestamp":"2025-11-27 10:34:06","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:06-06:00","email":"kailey@flip-learning.ca","phone":"","firstName":"Kailey","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"137d152fcd95c688ee0884f0fe9acc1a","socialdata_lastcheck":null,"email_local":"","email_domain":"flip-learning.ca","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:33:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:06","updated_utc_timestamp":"2026-04-02 16:33:39","created_timestamp":"2025-11-27 10:34:06","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:34:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8cfbede624f588deec57982531a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Morgan","last_name":"Gill","full_name":"Morgan Gill","contact_id":"2449","email":"morgangill@suncor.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 Number not 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 2449 CALL ID: call_8cfbede624f588deec57982531a EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:44:15-05:00","email":"morgangill@suncor.com","phone":"7807624181","firstName":"Morgan","lastName":"Gill","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"36a0fe42abfbce7a6d7354660f483cd2","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:15","updated_utc_timestamp":"2026-04-02 16:34:09","created_timestamp":"2025-08-21 15:44:15","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:15-05:00","email":"morgangill@suncor.com","phone":"7807624181","firstName":"Morgan","lastName":"Gill","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"36a0fe42abfbce7a6d7354660f483cd2","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:15","updated_utc_timestamp":"2026-04-02 16:34:10","created_timestamp":"2025-08-21 15:44:15","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:15-05:00","email":"morgangill@suncor.com","phone":"7807624181","firstName":"Morgan","lastName":"Gill","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"36a0fe42abfbce7a6d7354660f483cd2","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:15","updated_utc_timestamp":"2026-04-02 16:34:10","created_timestamp":"2025-08-21 15:44:15","updated_timestamp":"2026-04-02 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May I ask which department Jade is in?","words":[{"word":"Thank ","start":136.13,"end":136.421},{"word":"you ","start":136.421,"end":136.56},{"word":"for ","start":136.56,"end":136.699},{"word":"your ","start":136.699,"end":136.862},{"word":"help.","start":136.862,"end":137.396},{"word":" I’m ","start":137.44175,"end":137.59275},{"word":"looking ","start":137.59275,"end":137.85975},{"word":"to ","start":137.85975,"end":137.95275},{"word":"speak ","start":137.95275,"end":138.17375},{"word":"with ","start":138.17375,"end":138.31275},{"word":"Jade ","start":138.31275,"end":138.55675},{"word":"Gelmici.","start":138.55675,"end":139.39275},{"word":" May ","start":139.43866674804687,"end":139.69466674804687},{"word":"I ","start":139.69466674804687,"end":139.81066674804688},{"word":"ask ","start":139.81066674804688,"end":140.05466674804688},{"word":"which ","start":140.05466674804688,"end":140.2516667480469},{"word":"department ","start":140.2516667480469,"end":140.68166674804687},{"word":"Jade ","start":140.68166674804687,"end":140.90166674804686},{"word":"is ","start":140.90166674804686,"end":141.04166674804688},{"word":"in?","start":141.04166674804688,"end":141.43566674804688}],"metadata":{"response_id":13}},{"role":"user","content":"I cannot confirm or deny if she is here or she if she's an employee. 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Thank you. ","words":[{"word":"Okay. ","start":165.809,"end":166.289},{"word":"Thank ","start":166.289,"end":166.60899999999998},{"word":"you. ","start":166.60899999999998,"end":166.76899999999998}]},{"role":"agent","content":"Thank you for your help and have a great day. Goodbye.","words":[{"word":"Thank ","start":168.065,"end":168.344},{"word":"you ","start":168.344,"end":168.472},{"word":"for ","start":168.472,"end":168.599},{"word":"your ","start":168.599,"end":168.739},{"word":"help ","start":168.739,"end":168.936},{"word":"and ","start":168.936,"end":169.052},{"word":"have ","start":169.052,"end":169.226},{"word":"a ","start":169.226,"end":169.296},{"word":"great ","start":169.296,"end":169.551},{"word":"day. 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Waiting for the next ","words":[{"word":"(No ","start":120.06,"end":120.292},{"word":"action ","start":120.292,"end":120.594},{"word":"required.","start":120.594,"end":121.29},{"word":" Waiting ","start":121.33633325195312,"end":121.68533325195312},{"word":"for ","start":121.68533325195312,"end":121.81233325195312},{"word":"the ","start":121.81233325195312,"end":121.91733325195312},{"word":"next ","start":121.91733325195312,"end":122.19633325195312}],"metadata":{"response_id":9}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:19-05:00","email":"jade.gelmici@norquest.ca","phone":"7806446000","firstName":"Jade","lastName":"Gelmici","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"f9a0642d749cea86d26c8dcc3b52e0a4","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"14","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:19","updated_utc_timestamp":"2026-04-02 16:34:13","created_timestamp":"2025-08-21 15:44:19","updated_timestamp":"2026-04-02 16:34:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:09:14","last_open_date":"2025-09-08 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:19-05:00","email":"jade.gelmici@norquest.ca","phone":"7806446000","firstName":"Jade","lastName":"Gelmici","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"f9a0642d749cea86d26c8dcc3b52e0a4","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"14","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:19","updated_utc_timestamp":"2026-04-02 16:34:13","created_timestamp":"2025-08-21 15:44:19","updated_timestamp":"2026-04-02 16:34:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:09:14","last_open_date":"2025-09-08 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How may I help you? ","words":[{"word":"Northwest ","start":131.195,"end":131.755},{"word":"College. ","start":131.755,"end":132.23499},{"word":"How ","start":132.23499,"end":132.395},{"word":"may ","start":132.395,"end":132.475},{"word":"I ","start":132.475,"end":132.63500000000002},{"word":"help ","start":132.63500000000002,"end":132.715},{"word":"you? ","start":132.715,"end":132.87499}]},{"role":"user","content":"you? ","words":[{"word":"you? ","start":132.87499,"end":133.035}]},{"role":"agent","content":"Hello, may I please speak with Deepeshni?","words":[{"word":"Hello, ","start":135.06,"end":135.362},{"word":"may ","start":135.362,"end":135.536},{"word":"I ","start":135.536,"end":135.606},{"word":"please ","start":135.606,"end":135.85},{"word":"speak ","start":135.85,"end":136.082},{"word":"with ","start":136.082,"end":136.256},{"word":"Deepeshni?","start":136.256,"end":137.034}],"metadata":{"response_id":11}},{"role":"user","content":"Is she a Norquist employee? ","words":[{"word":"Is ","start":141.525,"end":141.84499},{"word":"she ","start":141.84499,"end":142.005},{"word":"a ","start":142.005,"end":142.565},{"word":"Norquist ","start":142.565,"end":143.04499},{"word":"employee? ","start":143.04499,"end":143.445}]},{"role":"agent","content":"Yes, Deepeshni Goundar is an employee at NorQuest College. May I please speak with her?","words":[{"word":"Yes, ","start":144.857,"end":145.101},{"word":"Deepeshni ","start":145.101,"end":145.565},{"word":"Goundar ","start":145.565,"end":146.006},{"word":"is ","start":146.006,"end":146.122},{"word":"an ","start":146.122,"end":146.215},{"word":"employee ","start":146.215,"end":146.645},{"word":"at ","start":146.645,"end":146.749},{"word":"NorQuest ","start":146.749,"end":147.167},{"word":"College.","start":147.167,"end":147.84},{"word":" May ","start":147.88645825195312,"end":148.07245825195312},{"word":"I ","start":148.07245825195312,"end":148.1774582519531},{"word":"please ","start":148.1774582519531,"end":148.42045825195314},{"word":"speak ","start":148.42045825195314,"end":148.6414582519531},{"word":"with ","start":148.6414582519531,"end":148.80445825195312},{"word":"her?","start":148.80445825195312,"end":149.18745825195313}],"metadata":{"response_id":13}},{"role":"user","content":"Uh, so this is the office of the registrar student services general inquiries line. I don't have specific contact with employees, and I'm not sure who that person is. Are they an instructor? ","words":[{"word":"Uh, ","start":151.025,"end":151.10500000000002},{"word":"so ","start":151.10500000000002,"end":151.34499},{"word":"this ","start":151.34499,"end":151.585},{"word":"is ","start":151.585,"end":151.745},{"word":"the ","start":151.745,"end":152.065},{"word":"office ","start":152.065,"end":152.465},{"word":"of ","start":152.465,"end":152.62499},{"word":"the ","start":152.62499,"end":152.785},{"word":"registrar ","start":152.785,"end":153.34499},{"word":"student ","start":153.34499,"end":153.90499},{"word":"services ","start":153.90499,"end":154.465},{"word":"general ","start":155.945,"end":156.425},{"word":"inquiries ","start":156.425,"end":156.905},{"word":"line. 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Do you happen to have her direct contact information or know how I might reach her?","words":[{"word":"Thank ","start":168.13,"end":168.374},{"word":"you ","start":168.374,"end":168.49},{"word":"for ","start":168.49,"end":168.606},{"word":"letting ","start":168.606,"end":168.838},{"word":"me ","start":168.838,"end":168.92},{"word":"know.","start":168.92,"end":169.419},{"word":" Deepeshni ","start":169.44175,"end":169.85975},{"word":"Goundar ","start":169.85975,"end":170.14975},{"word":"works ","start":170.14975,"end":170.39375},{"word":"in ","start":170.39375,"end":170.49875},{"word":"HR ","start":170.49875,"end":170.84675},{"word":"at ","start":170.84675,"end":170.97475},{"word":"NorQuest ","start":170.97475,"end":171.38075},{"word":"College.","start":171.38075,"end":172.06575},{"word":" Do ","start":172.11183325195313,"end":172.25183325195312},{"word":"you ","start":172.25183325195312,"end":172.37883325195313},{"word":"happen ","start":172.37883325195313,"end":172.68083325195312},{"word":"to ","start":172.68083325195312,"end":172.79683325195313},{"word":"have ","start":172.79683325195313,"end":173.02983325195314},{"word":"her ","start":173.02983325195314,"end":173.18083325195312},{"word":"direct ","start":173.18083325195312,"end":173.48183325195313},{"word":"contact ","start":173.48183325195313,"end":173.8998332519531},{"word":"information ","start":173.8998332519531,"end":174.48083325195313},{"word":"or ","start":174.48083325195313,"end":174.66683325195314},{"word":"know ","start":174.66683325195314,"end":174.88683325195314},{"word":"how ","start":174.88683325195314,"end":175.04983325195312},{"word":"I ","start":175.04983325195312,"end":175.13083325195313},{"word":"might ","start":175.13083325195313,"end":175.32783325195314},{"word":"reach ","start":175.32783325195314,"end":175.5608332519531},{"word":"her?","start":175.5608332519531,"end":175.92083325195313}],"metadata":{"response_id":15}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.015,"end":1.329},{"word":"may ","start":1.329,"end":1.479},{"word":"I ","start":1.479,"end":1.549},{"word":"please ","start":1.549,"end":1.77},{"word":"speak ","start":1.77,"end":2.037},{"word":"with ","start":2.037,"end":2.246}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling Norquest College. 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How may I help you? ","words":[{"word":"Northwest ","start":131.195,"end":131.755},{"word":"College. ","start":131.755,"end":132.23499},{"word":"How ","start":132.23499,"end":132.395},{"word":"may ","start":132.395,"end":132.475},{"word":"I ","start":132.475,"end":132.63500000000002},{"word":"help ","start":132.63500000000002,"end":132.715},{"word":"you? ","start":132.715,"end":132.87499}]},{"role":"user","content":"you? ","words":[{"word":"you? ","start":132.87499,"end":133.035}]},{"role":"agent","content":"Hello, may I please speak with Deepeshni?","words":[{"word":"Hello, ","start":135.06,"end":135.362},{"word":"may ","start":135.362,"end":135.536},{"word":"I ","start":135.536,"end":135.606},{"word":"please ","start":135.606,"end":135.85},{"word":"speak ","start":135.85,"end":136.082},{"word":"with ","start":136.082,"end":136.256},{"word":"Deepeshni?","start":136.256,"end":137.034}],"metadata":{"response_id":11}},{"role":"user","content":"Is she a Norquist employee? ","words":[{"word":"Is ","start":141.525,"end":141.84499},{"word":"she ","start":141.84499,"end":142.005},{"word":"a ","start":142.005,"end":142.565},{"word":"Norquist ","start":142.565,"end":143.04499},{"word":"employee? ","start":143.04499,"end":143.445}]},{"role":"agent","content":"Yes, Deepeshni Goundar is an employee at NorQuest College. 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:28-05:00","email":"deepeshni.goundar@norquest.ca","phone":"7806446128","firstName":"Deepeshni","lastName":"Goundar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"2ef5de5ede75f372a6b0cd85b37fc603","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"15","rating_tstamp":"2025-09-16","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:28","updated_utc_timestamp":"2026-04-02 16:34:14","created_timestamp":"2025-08-21 15:48:28","updated_timestamp":"2026-04-02 16:34:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-16 11:43:06","last_open_date":"2025-09-16 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:34:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_aa117a8ddaf3fb4d7962054e535","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nathan","last_name":"Fales","full_name":"Nathan Fales","contact_id":"297","email":"nathan@gocarpathian.com","orgname":"","bloc_notes_ac":"-3hr\r\nSept 22 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_aa117a8ddaf3fb4d7962054e535","X-RetellAI-SipTraceId":"call_aa117a8ddaf3fb4d7962054e535","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165652029,"end_timestamp":1775165653955,"duration_ms":1926,"transcript":"User: Your 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:41:03-05:00","email":"nathan@gocarpathian.com","phone":"7029311966","firstName":"Nathan","lastName":"Fales","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"256bba1e3e3f36d93a47ea37818a5e12","socialdata_lastcheck":null,"email_local":"","email_domain":"gocarpathian.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:41:03","updated_utc_timestamp":"2026-04-02 16:34:20","created_timestamp":"2025-08-15 08:41:03","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:41:03-05:00","email":"nathan@gocarpathian.com","phone":"7029311966","firstName":"Nathan","lastName":"Fales","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"256bba1e3e3f36d93a47ea37818a5e12","socialdata_lastcheck":null,"email_local":"","email_domain":"gocarpathian.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:41:03","updated_utc_timestamp":"2026-04-02 16:34:20","created_timestamp":"2025-08-15 08:41:03","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:41:03-05:00","email":"nathan@gocarpathian.com","phone":"7029311966","firstName":"Nathan","lastName":"Fales","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"256bba1e3e3f36d93a47ea37818a5e12","socialdata_lastcheck":null,"email_local":"","email_domain":"gocarpathian.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:41:03","updated_utc_timestamp":"2026-04-02 16:34:20","created_timestamp":"2025-08-15 08:41:03","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:41:03-05:00","email":"nathan@gocarpathian.com","phone":"7029311966","firstName":"Nathan","lastName":"Fales","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"256bba1e3e3f36d93a47ea37818a5e12","socialdata_lastcheck":null,"email_local":"","email_domain":"gocarpathian.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:41:03","updated_utc_timestamp":"2026-04-02 16:34:21","created_timestamp":"2025-08-15 08:41:03","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:34:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e5927dac926679ed059e175bac7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Keith","last_name":"Norris","full_name":"Keith Norris","contact_id":"519","email":"keith.norris@kpifire.com","orgname":"","bloc_notes_ac":"Sept 24 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e5927dac926679ed059e175bac7","X-RetellAI-SipTraceId":"call_e5927dac926679ed059e175bac7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165540832,"end_timestamp":1775165655874,"duration_ms":115042,"transcript":"Agent: Hello, may I please speak with Keith?\nUser: Keith's not here. \nAgent: Thank you for letting me know. When do you think would be the best date and time to reach Keith?\nAgent: No worries, I'll call back later. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Keith?","words":[{"word":"Hello, ","start":1.003,"end":1.328},{"word":"may ","start":1.328,"end":1.479},{"word":"I ","start":1.479,"end":1.56},{"word":"please ","start":1.56,"end":1.816},{"word":"speak ","start":1.816,"end":2.048},{"word":"with ","start":2.048,"end":2.222},{"word":"Keith?","start":2.222,"end":2.791}],"metadata":{"response_id":0}},{"role":"user","content":"Keith's not here. ","words":[{"word":"Keith's ","start":6.867999999999999,"end":7.268},{"word":"not ","start":7.268,"end":7.428},{"word":"here. ","start":7.428,"end":7.667999999999999}]},{"role":"agent","content":"Thank you for letting me know. When do you think would be the best date and time to reach Keith?","words":[{"word":"Thank ","start":9.148,"end":9.369},{"word":"you ","start":9.369,"end":9.485},{"word":"for ","start":9.485,"end":9.647},{"word":"letting ","start":9.647,"end":9.903},{"word":"me ","start":9.903,"end":10.019},{"word":"know.","start":10.019,"end":10.472},{"word":" When ","start":10.517625,"end":10.680625},{"word":"do ","start":10.680625,"end":10.773625},{"word":"you ","start":10.773625,"end":10.889625},{"word":"think ","start":10.889625,"end":11.086625},{"word":"would ","start":11.086625,"end":11.260625},{"word":"be ","start":11.260625,"end":11.377625},{"word":"the ","start":11.377625,"end":11.504625},{"word":"best ","start":11.504625,"end":11.829625},{"word":"date ","start":11.829625,"end":12.073625},{"word":"and ","start":12.073625,"end":12.189625},{"word":"time ","start":12.189625,"end":12.480625},{"word":"to ","start":12.480625,"end":12.596625},{"word":"reach ","start":12.596625,"end":12.851625},{"word":"Keith?","start":12.851625,"end":13.443625}],"metadata":{"response_id":2}},{"role":"agent","content":"No worries, I'll call back later. Goodbye.","words":[{"word":"No ","start":24.693,"end":24.844},{"word":"worries, ","start":24.844,"end":25.181},{"word":"I'll ","start":25.181,"end":25.343},{"word":"call ","start":25.343,"end":25.541},{"word":"back ","start":25.541,"end":25.726},{"word":"later.","start":25.726,"end":26.284},{"word":" Goodbye.","start":26.329708251953125,"end":27.026708251953124}],"metadata":{"response_id":3}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Keith?","words":[{"word":"Hello, ","start":1.003,"end":1.328},{"word":"may ","start":1.328,"end":1.479},{"word":"I ","start":1.479,"end":1.56},{"word":"please ","start":1.56,"end":1.816},{"word":"speak ","start":1.816,"end":2.048},{"word":"with ","start":2.048,"end":2.222},{"word":"Keith?","start":2.222,"end":2.791}],"metadata":{"response_id":0}},{"role":"user","content":"Keith's not here. ","words":[{"word":"Keith's ","start":6.867999999999999,"end":7.268},{"word":"not ","start":7.268,"end":7.428},{"word":"here. ","start":7.428,"end":7.667999999999999}]},{"role":"agent","content":"Thank you for letting me know. When do you think would be the best date and time to reach Keith?","words":[{"word":"Thank ","start":9.148,"end":9.369},{"word":"you ","start":9.369,"end":9.485},{"word":"for ","start":9.485,"end":9.647},{"word":"letting ","start":9.647,"end":9.903},{"word":"me ","start":9.903,"end":10.019},{"word":"know.","start":10.019,"end":10.472},{"word":" When ","start":10.517625,"end":10.680625},{"word":"do ","start":10.680625,"end":10.773625},{"word":"you ","start":10.773625,"end":10.889625},{"word":"think ","start":10.889625,"end":11.086625},{"word":"would ","start":11.086625,"end":11.260625},{"word":"be ","start":11.260625,"end":11.377625},{"word":"the ","start":11.377625,"end":11.504625},{"word":"best ","start":11.504625,"end":11.829625},{"word":"date ","start":11.829625,"end":12.073625},{"word":"and ","start":12.073625,"end":12.189625},{"word":"time ","start":12.189625,"end":12.480625},{"word":"to ","start":12.480625,"end":12.596625},{"word":"reach ","start":12.596625,"end":12.851625},{"word":"Keith?","start":12.851625,"end":13.443625}],"metadata":{"response_id":2}},{"role":"agent","content":"No worries, I'll call back later. Goodbye.","words":[{"word":"No ","start":24.693,"end":24.844},{"word":"worries, ","start":24.844,"end":25.181},{"word":"I'll ","start":25.181,"end":25.343},{"word":"call ","start":25.343,"end":25.541},{"word":"back ","start":25.541,"end":25.726},{"word":"later.","start":25.726,"end":26.284},{"word":" Goodbye.","start":26.329708251953125,"end":27.026708251953124}],"metadata":{"response_id":3}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/9522f868998fdae634b943c2c7d8fed309d226f8e2df2e4e3392473f0032e5d4/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/9522f868998fdae634b943c2c7d8fed309d226f8e2df2e4e3392473f0032e5d4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9522f868998fdae634b943c2c7d8fed309d226f8e2df2e4e3392473f0032e5d4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9522f868998fdae634b943c2c7d8fed309d226f8e2df2e4e3392473f0032e5d4/public.log","disconnection_reason":"inactivity","latency":{"llm":{"p50":520,"p90":639.1999999999999,"p95":654.1,"p99":666.02,"min":514,"max":669,"num":3,"values":[669,514,520]},"e2e":{"p50":1364,"p90":1364,"p95":1364,"p99":1364,"min":1364,"max":1364,"num":1,"values":[1364]},"tts":{"p50":218,"p90":287.59999999999997,"p95":296.3,"p99":303.26,"min":212,"max":305,"num":3,"values":[218,212,305]},"knowledge_base":{"p50":99,"p90":101.4,"p95":101.7,"p99":101.94,"min":42,"max":102,"num":3,"values":[102,42,99]},"asr":{"p50":40.00009999999929,"p90":1421.0000599999998,"p95":1710.500029999999,"p99":1942.1000059999994,"min":9.99999999999909,"max":2000,"num":4,"values":[10,9.99999999999909,2000,70.00019999999859]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":10.6333333},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":7.7333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":13.05},{"product":"llm_token_surcharge","cost":4.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.9666667}],"total_duration_seconds":116,"total_duration_unit_price":0.3179598,"combined_cost":36.8833333},"call_analysis":{"call_summary":"The agent called to speak with Keith but was informed that Keith was not available. 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The call ended appropriately after contact was not available, following correct logical branching.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with survey wording.","Mandatory Phrase Detection":"67%. The approved closing sentence was spoken, but no survey phrases or email mention were present.","Debug Analytical Variables":"The call flow completion rate was reduced due to no survey questions being asked, but increased for valid outcome and approved closing. Official opening gate accuracy was perfect as it was only spoken after confirming the contact. Survey order integrity and skip logic accuracy were perfect since no survey questions were asked and the call ended logically. Verbatim survey compliance was zero due to no survey questions. Mandatory phrase detection was partial because the closing was present but no survey or email phrases were detected.","IVR_detector":"No","call_sequence":"Not reached","call_back_date_time":"2026-04-02 14:32","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4669,4673,4673,4716],"average":4682.75,"num_requests":4},"tool_calls":[],"from_number":"+14374657779","to_number":"+18012315657","direction":"outbound"},"event_timestamp":1775165661124} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 519 CALL ID: call_e5927dac926679ed059e175bac7 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T10:18:14-05:00","email":"keith.norris@kpifire.com","phone":"8012315657","firstName":"Keith","lastName":"Norris","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"00fb9fc15d633a2705863aa7b7309f13","socialdata_lastcheck":null,"email_local":"","email_domain":"kpifire.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 10:18:14","updated_utc_timestamp":"2026-04-02 16:34:21","created_timestamp":"2025-08-15 10:18:14","updated_timestamp":"2026-04-02 16:34:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/519\/automationEntryCounts"},"id":"519","organization":null}],"fieldValue":{"contact":"519","field":"76","value":"The agent called to speak with Keith but was informed that Keith was not available. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T10:18:14-05:00","email":"keith.norris@kpifire.com","phone":"8012315657","firstName":"Keith","lastName":"Norris","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"00fb9fc15d633a2705863aa7b7309f13","socialdata_lastcheck":null,"email_local":"","email_domain":"kpifire.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 10:18:14","updated_utc_timestamp":"2026-04-02 16:34:22","created_timestamp":"2025-08-15 10:18:14","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T10:18:14-05:00","email":"keith.norris@kpifire.com","phone":"8012315657","firstName":"Keith","lastName":"Norris","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"00fb9fc15d633a2705863aa7b7309f13","socialdata_lastcheck":null,"email_local":"","email_domain":"kpifire.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 10:18:14","updated_utc_timestamp":"2026-04-02 16:34:22","created_timestamp":"2025-08-15 10:18:14","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T10:18:14-05:00","email":"keith.norris@kpifire.com","phone":"8012315657","firstName":"Keith","lastName":"Norris","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"00fb9fc15d633a2705863aa7b7309f13","socialdata_lastcheck":null,"email_local":"","email_domain":"kpifire.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 10:18:14","updated_utc_timestamp":"2026-04-02 16:34:22","created_timestamp":"2025-08-15 10:18:14","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T10:18:14-05:00","email":"keith.norris@kpifire.com","phone":"8012315657","firstName":"Keith","lastName":"Norris","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"00fb9fc15d633a2705863aa7b7309f13","socialdata_lastcheck":null,"email_local":"","email_domain":"kpifire.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 10:18:14","updated_utc_timestamp":"2026-04-02 16:34:23","created_timestamp":"2025-08-15 10:18:14","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T10:18:14-05:00","email":"keith.norris@kpifire.com","phone":"8012315657","firstName":"Keith","lastName":"Norris","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"00fb9fc15d633a2705863aa7b7309f13","socialdata_lastcheck":null,"email_local":"","email_domain":"kpifire.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 10:18:14","updated_utc_timestamp":"2026-04-02 16:34:23","created_timestamp":"2025-08-15 10:18:14","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T10:18:14-05:00","email":"keith.norris@kpifire.com","phone":"8012315657","firstName":"Keith","lastName":"Norris","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"00fb9fc15d633a2705863aa7b7309f13","socialdata_lastcheck":null,"email_local":"","email_domain":"kpifire.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 10:18:14","updated_utc_timestamp":"2026-04-02 16:34:23","created_timestamp":"2025-08-15 10:18:14","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T10:18:14-05:00","email":"keith.norris@kpifire.com","phone":"8012315657","firstName":"Keith","lastName":"Norris","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"00fb9fc15d633a2705863aa7b7309f13","socialdata_lastcheck":null,"email_local":"","email_domain":"kpifire.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 10:18:14","updated_utc_timestamp":"2026-04-02 16:34:24","created_timestamp":"2025-08-15 10:18:14","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:34:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dbe466e0a4dee5f101ac336ecb3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Measha","last_name":"Meier","full_name":"Measha Meier","contact_id":"5023","email":"measha.meier@apmortgage.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_dbe466e0a4dee5f101ac336ecb3","X-RetellAI-SipTraceId":"call_dbe466e0a4dee5f101ac336ecb3","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165660438,"end_timestamp":1775165664217,"duration_ms":3779,"transcript":"User: Your call has been 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:30-05:00","email":"measha.meier@apmortgage.com","phone":"3852350049","firstName":"Measha","lastName":"Meier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"94ba191eefb4ba283253142cb5087704","socialdata_lastcheck":null,"email_local":"","email_domain":"apmortgage.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:30","updated_utc_timestamp":"2026-04-02 16:34:30","created_timestamp":"2025-10-29 14:25:30","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:30-05:00","email":"measha.meier@apmortgage.com","phone":"3852350049","firstName":"Measha","lastName":"Meier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"94ba191eefb4ba283253142cb5087704","socialdata_lastcheck":null,"email_local":"","email_domain":"apmortgage.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:30","updated_utc_timestamp":"2026-04-02 16:34:30","created_timestamp":"2025-10-29 14:25:30","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:30-05:00","email":"measha.meier@apmortgage.com","phone":"3852350049","firstName":"Measha","lastName":"Meier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"94ba191eefb4ba283253142cb5087704","socialdata_lastcheck":null,"email_local":"","email_domain":"apmortgage.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:30","updated_utc_timestamp":"2026-04-02 16:34:30","created_timestamp":"2025-10-29 14:25:30","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:30-05:00","email":"measha.meier@apmortgage.com","phone":"3852350049","firstName":"Measha","lastName":"Meier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"94ba191eefb4ba283253142cb5087704","socialdata_lastcheck":null,"email_local":"","email_domain":"apmortgage.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:30","updated_utc_timestamp":"2026-04-02 16:34:31","created_timestamp":"2025-10-29 14:25:30","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:30-05:00","email":"measha.meier@apmortgage.com","phone":"3852350049","firstName":"Measha","lastName":"Meier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"94ba191eefb4ba283253142cb5087704","socialdata_lastcheck":null,"email_local":"","email_domain":"apmortgage.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:30","updated_utc_timestamp":"2026-04-02 16:34:31","created_timestamp":"2025-10-29 14:25:30","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:30-05:00","email":"measha.meier@apmortgage.com","phone":"3852350049","firstName":"Measha","lastName":"Meier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"94ba191eefb4ba283253142cb5087704","socialdata_lastcheck":null,"email_local":"","email_domain":"apmortgage.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:30","updated_utc_timestamp":"2026-04-02 16:34:31","created_timestamp":"2025-10-29 14:25:30","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:34:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_efe45451256a7c2acaeab9dfda1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nadya","last_name":"N","full_name":"Nadya N","contact_id":"5402","email":"nadya.n@kfn.ca","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 Not authorized to dial this 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:34:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c844c4cdb96d66ab3c0d9466924","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Linda","last_name":"Scorzo","full_name":"Linda Scorzo","contact_id":"444","email":"linda@hiringindicators.com","orgname":"","bloc_notes_ac":"Spet 24 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c844c4cdb96d66ab3c0d9466924","X-RetellAI-SipTraceId":"call_c844c4cdb96d66ab3c0d9466924","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165662874,"end_timestamp":1775165669531,"duration_ms":6657,"transcript":"Agent: Hello, may 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No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The required phrases were not detected as the call ended at voicemail without any survey or closing phrases.","Debug Analytical Variables":"Call Flow Completion Rate is low (10%) because the call ended at voicemail without completing the official opening or any survey questions, but a valid outcome code was assigned. Official Opening Gate Accuracy is 0% because the official opening was not spoken after identity confirmation. Survey Order Integrity and Skip Logic Accuracy are 100% by default since no survey questions or branching occurred. Verbatim Survey Compliance is 100% by default as no questions were asked. Mandatory Phrase Detection is No due to absence of required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4661],"average":4661,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14807204547","direction":"outbound"},"event_timestamp":1775165674631} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 444 CALL ID: call_c844c4cdb96d66ab3c0d9466924 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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24 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-09-24T11:29:55-05:00","udate":"2026-04-02T16:34:35-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/80732\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/80732\/field"},"owner":"444","id":"80732"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-08-15T09:07:27-05:00","email":"linda@hiringindicators.com","phone":"4807204547","firstName":"Linda","lastName":"Scorzo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"8d554e04bf7d4d40ea47dc408a3d082e","socialdata_lastcheck":null,"email_local":"","email_domain":"hiringindicators.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:27-05:00","email":"linda@hiringindicators.com","phone":"4807204547","firstName":"Linda","lastName":"Scorzo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"8d554e04bf7d4d40ea47dc408a3d082e","socialdata_lastcheck":null,"email_local":"","email_domain":"hiringindicators.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:27","updated_utc_timestamp":"2026-04-02 16:34:36","created_timestamp":"2025-08-15 09:07:27","updated_timestamp":"2026-04-02 16:34:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:27-05:00","email":"linda@hiringindicators.com","phone":"4807204547","firstName":"Linda","lastName":"Scorzo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"8d554e04bf7d4d40ea47dc408a3d082e","socialdata_lastcheck":null,"email_local":"","email_domain":"hiringindicators.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:27","updated_utc_timestamp":"2026-04-02 16:34:36","created_timestamp":"2025-08-15 09:07:27","updated_timestamp":"2026-04-02 16:34:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:55-06:00","email":"mel@dentalchoice.ca","phone":"7802673835","firstName":"Melany","lastName":"Ring","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1446cad414f4c957d38e3393ce0d4fc3","socialdata_lastcheck":null,"email_local":"","email_domain":"dentalchoice.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:55","updated_utc_timestamp":"2026-04-02 16:34:40","created_timestamp":"2025-11-18 09:46:55","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:55-06:00","email":"mel@dentalchoice.ca","phone":"7802673835","firstName":"Melany","lastName":"Ring","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1446cad414f4c957d38e3393ce0d4fc3","socialdata_lastcheck":null,"email_local":"","email_domain":"dentalchoice.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:55","updated_utc_timestamp":"2026-04-02 16:34:40","created_timestamp":"2025-11-18 09:46:55","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:51-05:00","email":"ibiye.roberts@rdpolytech.ca","phone":"4033423300","firstName":"Ibiye","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"a49e8f99206287fd959063ced1d60716","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:51","updated_utc_timestamp":"2026-04-02 16:34:41","created_timestamp":"2025-08-21 15:43:51","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:51-05:00","email":"ibiye.roberts@rdpolytech.ca","phone":"4033423300","firstName":"Ibiye","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"a49e8f99206287fd959063ced1d60716","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:51","updated_utc_timestamp":"2026-04-02 16:34:42","created_timestamp":"2025-08-21 15:43:51","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:51-05:00","email":"ibiye.roberts@rdpolytech.ca","phone":"4033423300","firstName":"Ibiye","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"a49e8f99206287fd959063ced1d60716","socialdata_lastcheck":null,"email_local":"","email_domain":"rdpolytech.ca","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:51","updated_utc_timestamp":"2026-04-02 16:34:43","created_timestamp":"2025-08-21 15:43:51","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:34:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b01680ddd2f9efaa9ac0c161342","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Luedtke","full_name":"Lisa Luedtke","contact_id":"4430","email":"lluedtke@rubinthomlinson.com","orgname":"","bloc_notes_ac":"28 October 2025 Remove her from the 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:57:09-05:00","email":"lluedtke@rubinthomlinson.com","phone":"4039921322","firstName":"Lisa","lastName":"Luedtke","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1b92e34885afca87bf175eb6c5cffa30","socialdata_lastcheck":null,"email_local":"","email_domain":"rubinthomlinson.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:09","updated_utc_timestamp":"2026-04-02 16:34:43","created_timestamp":"2025-10-22 15:57:09","updated_timestamp":"2026-04-02 16:34:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:39","last_open_date":"2025-11-04 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:57:09-05:00","email":"lluedtke@rubinthomlinson.com","phone":"4039921322","firstName":"Lisa","lastName":"Luedtke","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1b92e34885afca87bf175eb6c5cffa30","socialdata_lastcheck":null,"email_local":"","email_domain":"rubinthomlinson.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:09","updated_utc_timestamp":"2026-04-02 16:34:44","created_timestamp":"2025-10-22 15:57:09","updated_timestamp":"2026-04-02 16:34:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:39","last_open_date":"2025-11-04 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:57:09-05:00","email":"lluedtke@rubinthomlinson.com","phone":"4039921322","firstName":"Lisa","lastName":"Luedtke","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1b92e34885afca87bf175eb6c5cffa30","socialdata_lastcheck":null,"email_local":"","email_domain":"rubinthomlinson.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:09","updated_utc_timestamp":"2026-04-02 16:34:44","created_timestamp":"2025-10-22 15:57:09","updated_timestamp":"2026-04-02 16:34:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 10:22:39","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:34:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3c5337a859de8ce43e41f02e9ab","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Janet","last_name":"Reid","full_name":"Janet Reid","contact_id":"2065","email":"jreid@enmax.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 - No one by that name and no one can be reached in 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For Inmax utilities and billing inquiries, press one. For payment arrangements, press two. To report a power outage or trouble response, press three. For any other matters or an operator, press zero. \nUser: Good afternoon, Enmax. \nUser: Hello. \nAgent: Hello, may I please speak with Janet?\nUser: Pardon me? \nAgent: Certainly. May I please speak with Janet Reid?\nUser: Unfortunately, this is the end max reception security. I cannot transfer you to somebody. Just say can't transfer you to the customer care. \nAgent: Thank you for your help. Goodbye.\n","transcript_object":[{"role":"user","content":"Welcome to Nmax. For Inmax utilities and billing inquiries, press one. For payment arrangements, press two. To report a power outage or trouble response, press three. For any other matters or an operator, press zero. ","words":[{"word":"Welcome ","start":0.025,"end":0.34500000000000003},{"word":"to ","start":0.34500000000000003,"end":0.42499998},{"word":"Nmax. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:34:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_eb54a64f8dad4b44125b95c2abc","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Cline","full_name":"Lisa Cline","contact_id":"3801","email":"lisa.cline@dalriadatx.com","orgname":"","bloc_notes_ac":"24 October 2025 Disconnected 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Mandatory phrase detection is No because required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4675,4676,4682],"average":4677.666666666667,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+13034087328","direction":"outbound"},"event_timestamp":1775165696637} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3801 CALL ID: call_eb54a64f8dad4b44125b95c2abc EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:41:15-05:00","email":"lisa.cline@dalriadatx.com","phone":"3034087328","firstName":"Lisa","lastName":"Cline","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"2d57170ad4c9fc874bea820457f0e2a0","socialdata_lastcheck":null,"email_local":"","email_domain":"dalriadatx.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:41:15","updated_utc_timestamp":"2026-04-02 16:34:57","created_timestamp":"2025-10-21 11:41:15","updated_timestamp":"2026-04-02 16:34:57","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3801\/automationEntryCounts"},"id":"3801","organization":null}],"fieldValue":{"contact":"3801","field":"76","value":"The agent reached Lisa and introduced herself, mentioning a live webinar on April 8th related to sales team HR assistance. 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11:41:15","updated_timestamp":"2026-04-02 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October 2025 Disconnected number\n2026 Apr 02 Agent introduced webinar to Lisa but call ended early","cdate":"2025-10-24T11:14:46-05:00","udate":"2026-04-02T16:34:57-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113495\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113495\/field"},"owner":"3801","id":"113495"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:41:15-05:00","email":"lisa.cline@dalriadatx.com","phone":"3034087328","firstName":"Lisa","lastName":"Cline","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"2d57170ad4c9fc874bea820457f0e2a0","socialdata_lastcheck":null,"email_local":"","email_domain":"dalriadatx.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:41:15","updated_utc_timestamp":"2026-04-02 16:34:58","created_timestamp":"2025-10-21 11:41:15","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:41:15-05:00","email":"lisa.cline@dalriadatx.com","phone":"3034087328","firstName":"Lisa","lastName":"Cline","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"2d57170ad4c9fc874bea820457f0e2a0","socialdata_lastcheck":null,"email_local":"","email_domain":"dalriadatx.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:41:15","updated_utc_timestamp":"2026-04-02 16:34:58","created_timestamp":"2025-10-21 11:41:15","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:41:15-05:00","email":"lisa.cline@dalriadatx.com","phone":"3034087328","firstName":"Lisa","lastName":"Cline","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"2d57170ad4c9fc874bea820457f0e2a0","socialdata_lastcheck":null,"email_local":"","email_domain":"dalriadatx.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:34:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:41:15","updated_utc_timestamp":"2026-04-02 16:34:58","created_timestamp":"2025-10-21 11:41:15","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:35:04 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8805759d2257a1aaa1cbc118d33","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kirk","last_name":"McClain","full_name":"Kirk McClain","contact_id":"2952","email":"kmcclain@suncor.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 Never call 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:35:03 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3cdc9cc48a544c45ed2aa7648ad","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Grant","last_name":"Ashley","full_name":"Grant Ashley","contact_id":"2594","email":"gashley@suncor.com","orgname":"","bloc_notes_ac":"Nov 18 2025 vm Nov 24 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3cdc9cc48a544c45ed2aa7648ad","X-RetellAI-SipTraceId":"call_3cdc9cc48a544c45ed2aa7648ad","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165586315,"end_timestamp":1775165696547,"duration_ms":110232,"transcript":"User: 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:47:47-05:00","email":"gashley@suncor.com","phone":"4032968000","firstName":"Grant","lastName":"Ashley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"55ef8ac7349586899b589513544ac6b5","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"14","rating_tstamp":"2025-10-10","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:47:47","updated_utc_timestamp":"2026-04-02 16:35:07","created_timestamp":"2025-08-21 15:47:47","updated_timestamp":"2026-04-02 16:35:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-10 10:10:31","last_open_date":"2025-10-10 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken after identity confirmation because no human answered, so no violation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred as no conversation took place.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or missed due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening or survey questions were asked, resulting in 0% call flow completion. Since no human answered, no opening gate accuracy issues occurred. No survey order or skip logic violations happened as no questions were asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:35:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e15c3f7ee610f0661907432d1c7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michele","last_name":"Morabito","full_name":"Michele Morabito","contact_id":"238","email":"michele@osegllc.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e15c3f7ee610f0661907432d1c7","X-RetellAI-SipTraceId":"call_e15c3f7ee610f0661907432d1c7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165715219,"end_timestamp":1775165719603,"duration_ms":4384,"transcript":"User: You for calling 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken due to no human contact.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, resulting in no official opening, no survey questions, and no closing. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4673],"average":4673,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17167595719","direction":"outbound"},"event_timestamp":1775165723762} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 238 CALL ID: call_e15c3f7ee610f0661907432d1c7 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:36-05:00","email":"michele@osegllc.com","phone":"7167595719","firstName":"Michele","lastName":"Morabito","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7c1a7e5cf6bab0f2062ebd5d4db55ec0","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:36","updated_utc_timestamp":"2026-04-02 16:35:24","created_timestamp":"2025-08-15 08:40:36","updated_timestamp":"2026-04-02 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call reached voicemail and no conversation with a human took place.","cdate":"2026-04-02T16:35:24-05:00","udate":"2026-04-02T16:35:24-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397337\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397337\/field"},"owner":"238","id":"397337"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:36-05:00","email":"michele@osegllc.com","phone":"7167595719","firstName":"Michele","lastName":"Morabito","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7c1a7e5cf6bab0f2062ebd5d4db55ec0","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:36","updated_utc_timestamp":"2026-04-02 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reached, no answer","cdate":"2026-04-02T16:35:24-05:00","udate":"2026-04-02T16:35:24-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397338\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397338\/field"},"owner":"238","id":"397338"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:36-05:00","email":"michele@osegllc.com","phone":"7167595719","firstName":"Michele","lastName":"Morabito","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7c1a7e5cf6bab0f2062ebd5d4db55ec0","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:36","updated_utc_timestamp":"2026-04-02 16:35:24","created_timestamp":"2025-08-15 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Apr 02 call reached voicemail, no human contact","cdate":"2026-04-02T16:35:24-05:00","udate":"2026-04-02T16:35:24-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397339\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397339\/field"},"owner":"238","id":"397339"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:36-05:00","email":"michele@osegllc.com","phone":"7167595719","firstName":"Michele","lastName":"Morabito","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7c1a7e5cf6bab0f2062ebd5d4db55ec0","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:36","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:36-05:00","email":"michele@osegllc.com","phone":"7167595719","firstName":"Michele","lastName":"Morabito","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7c1a7e5cf6bab0f2062ebd5d4db55ec0","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:36","updated_utc_timestamp":"2026-04-02 16:35:25","created_timestamp":"2025-08-15 08:40:36","updated_timestamp":"2026-04-02 16:35:25","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/238\/automationEntryCounts"},"id":"238","organization":null}],"fieldValue":{"contact":"238","field":"88","value":"Yes","cdate":"2026-04-02T16:35:25-05:00","udate":"2026-04-02T16:35:25-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397341\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397341\/field"},"owner":"238","id":"397341"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:36-05:00","email":"michele@osegllc.com","phone":"7167595719","firstName":"Michele","lastName":"Morabito","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7c1a7e5cf6bab0f2062ebd5d4db55ec0","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:36","updated_utc_timestamp":"2026-04-02 16:35:25","created_timestamp":"2025-08-15 08:40:36","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:36-05:00","email":"michele@osegllc.com","phone":"7167595719","firstName":"Michele","lastName":"Morabito","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7c1a7e5cf6bab0f2062ebd5d4db55ec0","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:36","updated_utc_timestamp":"2026-04-02 16:35:25","created_timestamp":"2025-08-15 08:40:36","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:35:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0d6da4251d2dc40ac19363bfb33","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Denice","last_name":"Price","full_name":"Denice Price","contact_id":"8868","email":"NO-EMAIL1221@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0d6da4251d2dc40ac19363bfb33","X-RetellAI-SipTraceId":"call_0d6da4251d2dc40ac19363bfb33","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165727780,"end_timestamp":1775165730974,"duration_ms":3194,"transcript":"Agent: Hello, may \nUser: Hi. 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The agent did not leave a message.","cdate":"2026-04-02T16:35:36-05:00","udate":"2026-04-02T16:35:36-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397349\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397349\/field"},"owner":"8868","id":"397349"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-12-16T13:08:51-06:00","email":"NO-EMAIL1221@DUMMY.COM","phone":"","firstName":"Denice","lastName":"Price","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d79647a31ae42496b7c935b595f5fcf8","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-16 13:08:51","updated_utc_timestamp":"2026-04-02 16:35:36","created_timestamp":"2025-12-16 13:08:51","updated_timestamp":"2026-04-02 16:35:36","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8868\/automationEntryCounts"},"id":"8868","organization":null}],"fieldValue":{"contact":"8868","field":"77","value":"Voicemail reached, no message left","cdate":"2026-04-02T16:35:36-05:00","udate":"2026-04-02T16:35:36-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397350\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397350\/field"},"owner":"8868","id":"397350"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-12-16T13:08:51-06:00","email":"NO-EMAIL1221@DUMMY.COM","phone":"","firstName":"Denice","lastName":"Price","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d79647a31ae42496b7c935b595f5fcf8","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-16 13:08:51","updated_utc_timestamp":"2026-04-02 16:35:37","created_timestamp":"2025-12-16 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Apr 02 call reached voicemail, no message left","cdate":"2026-04-02T16:35:37-05:00","udate":"2026-04-02T16:35:37-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397351\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397351\/field"},"owner":"8868","id":"397351"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2025-12-16T13:08:51-06:00","email":"NO-EMAIL1221@DUMMY.COM","phone":"","firstName":"Denice","lastName":"Price","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d79647a31ae42496b7c935b595f5fcf8","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-16 13:08:51","updated_utc_timestamp":"2026-04-02 16:35:37","created_timestamp":"2025-12-16 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-12-16T13:08:51-06:00","email":"NO-EMAIL1221@DUMMY.COM","phone":"","firstName":"Denice","lastName":"Price","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d79647a31ae42496b7c935b595f5fcf8","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-16 13:08:51","updated_utc_timestamp":"2026-04-02 16:35:37","created_timestamp":"2025-12-16 13:08:51","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-12-16T13:08:51-06:00","email":"NO-EMAIL1221@DUMMY.COM","phone":"","firstName":"Denice","lastName":"Price","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d79647a31ae42496b7c935b595f5fcf8","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-16 13:08:51","updated_utc_timestamp":"2026-04-02 16:35:37","created_timestamp":"2025-12-16 13:08:51","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-12-16T13:08:51-06:00","email":"NO-EMAIL1221@DUMMY.COM","phone":"","firstName":"Denice","lastName":"Price","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"d79647a31ae42496b7c935b595f5fcf8","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-16 13:08:51","updated_utc_timestamp":"2026-04-02 16:35:38","created_timestamp":"2025-12-16 13:08:51","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:35:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a123d546ca6416301746a146493","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chris","last_name":"Scullion","full_name":"Chris Scullion","contact_id":"5920","email":"NO-EMAIL315@DUMMY.com","orgname":"","bloc_notes_ac":"not authorized to dial this 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","words":[{"word":"Your ","start":0.023,"end":0.343},{"word":"call ","start":0.343,"end":0.503},{"word":"has ","start":0.503,"end":0.7429999700000001},{"word":"been ","start":0.7429999700000001,"end":0.903},{"word":"forwarded ","start":0.903,"end":1.303},{"word":"to ","start":1.303,"end":1.4629999},{"word":"voicemail. ","start":1.4629999,"end":1.8629999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.023,"end":0.343},{"word":"call ","start":0.343,"end":0.503},{"word":"has ","start":0.503,"end":0.7429999700000001},{"word":"been ","start":0.7429999700000001,"end":0.903},{"word":"forwarded ","start":0.903,"end":1.303},{"word":"to ","start":1.303,"end":1.4629999},{"word":"voicemail. ","start":1.4629999,"end":1.8629999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/af2c0ca7b5c90286926cc53aa56ce0ecbc09092d971012527ac72e4acf201886/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/af2c0ca7b5c90286926cc53aa56ce0ecbc09092d971012527ac72e4acf201886/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/af2c0ca7b5c90286926cc53aa56ce0ecbc09092d971012527ac72e4acf201886/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":57,"p90":57,"p95":57,"p99":57,"min":57,"max":57,"num":1,"values":[57]},"asr":{"p50":20,"p90":40,"p95":40,"p99":40,"min":20,"max":40,"num":7,"values":[20,20,20,20,20,40,40]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":0.9791667,"combined_cost":2.9375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0% . No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"No . Required phrases were not spoken as the call went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no survey questions being asked. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail and no conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4670],"average":4670,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18672225890","direction":"outbound"},"event_timestamp":1775165739235} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5920 CALL ID: call_a123d546ca6416301746a146493 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:35:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ca753a6b721f86de5dfa7183556","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lauren","last_name":"Maehling","full_name":"Lauren Maehling","contact_id":"278","email":"lmaehling@arizonabeef.org","orgname":"","bloc_notes_ac":"Sept 22 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ca753a6b721f86de5dfa7183556","X-RetellAI-SipTraceId":"call_ca753a6b721f86de5dfa7183556","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165734487,"end_timestamp":1775165737305,"duration_ms":2818,"transcript":"Agent: Hello, 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Mandatory phrases were also absent due to no conversation.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4684],"average":4684,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16024216014","direction":"outbound"},"event_timestamp":1775165742587} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 278 CALL ID: call_ca753a6b721f86de5dfa7183556 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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I will hold for the next available representative.","words":[{"word":"Thank ","start":152.094,"end":152.338},{"word":"you ","start":152.338,"end":152.443},{"word":"for ","start":152.443,"end":152.559},{"word":"letting ","start":152.559,"end":152.814},{"word":"me ","start":152.814,"end":152.919},{"word":"know.","start":152.919,"end":153.406},{"word":" I ","start":153.45220825195312,"end":153.58020825195314},{"word":"will ","start":153.58020825195314,"end":153.75420825195312},{"word":"hold ","start":153.75420825195312,"end":153.97520825195312},{"word":"for ","start":153.97520825195312,"end":154.09120825195313},{"word":"the ","start":154.09120825195313,"end":154.19520825195312},{"word":"next ","start":154.19520825195312,"end":154.47420825195312},{"word":"available ","start":154.47420825195312,"end":154.97320825195314},{"word":"representative.","start":154.97320825195314,"end":155.9142082519531}],"metadata":{"response_id":10}},{"role":"user","content":"Hello. This is Northwest College. How can I help you? ","words":[{"word":"Hello. ","start":158.54399,"end":159.104},{"word":"This ","start":159.104,"end":159.34399},{"word":"is ","start":159.34399,"end":159.504},{"word":"Northwest ","start":159.504,"end":159.98399},{"word":"College. ","start":159.98399,"end":160.54399},{"word":"How ","start":160.54399,"end":160.704},{"word":"can ","start":160.704,"end":160.864},{"word":"I ","start":160.864,"end":161.024},{"word":"help ","start":161.024,"end":161.26399},{"word":"you? 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Just to confirm, is this Gayle ","words":[{"word":"Thank ","start":173.748,"end":174.073},{"word":"you.","start":174.073,"end":174.503},{"word":" Just ","start":174.54891674804688,"end":174.74691674804689},{"word":"to ","start":174.74691674804689,"end":174.82791674804687},{"word":"confirm, ","start":174.82791674804687,"end":175.15291674804686},{"word":"is ","start":175.15291674804686,"end":175.25791674804688},{"word":"this ","start":175.25791674804688,"end":175.4199167480469},{"word":"Gayle ","start":175.4199167480469,"end":175.6519167480469}],"metadata":{"response_id":15}},{"role":"user","content":"Well, no. Just wait. What what's the last name? ","words":[{"word":"Well, ","start":175.024,"end":175.744},{"word":"no. ","start":175.744,"end":176.14401},{"word":"Just ","start":177.62399,"end":178.024},{"word":"wait. ","start":178.024,"end":178.504},{"word":"What ","start":178.504,"end":178.90399},{"word":"what's ","start":179.064,"end":179.304},{"word":"the ","start":179.304,"end":179.38400000000001},{"word":"last ","start":179.38400000000001,"end":179.62399},{"word":"name? ","start":179.62399,"end":179.784}]},{"role":"agent","content":"The last name is St. Denis. May I speak with Gayle St. Denis, please?","words":[{"word":"The ","start":181.07,"end":181.267},{"word":"last ","start":181.267,"end":181.499},{"word":"name ","start":181.499,"end":181.662},{"word":"is ","start":181.662,"end":181.766},{"word":"St.","start":181.766,"end":182.231},{"word":" Denis.","start":182.276875,"end":182.834875},{"word":" May ","start":182.8805832519531,"end":183.02058325195313},{"word":"I ","start":183.02058325195313,"end":183.08958325195312},{"word":"speak ","start":183.08958325195312,"end":183.34558325195312},{"word":"with ","start":183.34558325195312,"end":183.50758325195312},{"word":"Gayle ","start":183.50758325195312,"end":183.78658325195312},{"word":"St.","start":183.78658325195312,"end":184.32058325195314},{"word":" Denis, ","start":184.36666674804687,"end":184.6806667480469},{"word":"please?","start":184.6806667480469,"end":185.29566674804687}],"metadata":{"response_id":17}},{"role":"user","content":"Yeah. I need to figure out ","words":[{"word":"Yeah. 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","words":[{"word":"You ","start":200.56401,"end":200.88400000000001},{"word":"just ","start":200.88400000000001,"end":201.124},{"word":"gotta ","start":201.124,"end":201.36401},{"word":"spell ","start":201.36401,"end":201.684},{"word":"their ","start":201.684,"end":202.00401},{"word":"name ","start":202.00401,"end":202.244},{"word":"for ","start":202.244,"end":202.484},{"word":"me. ","start":202.484,"end":202.64401}]},{"role":"agent","content":"Of course. The first name is spelled G-A-Y-L-E. The last name is S-T, period, D-E-N-I-S.","words":[{"word":"Of ","start":204.078,"end":204.287},{"word":"course.","start":204.287,"end":204.949},{"word":" The ","start":204.99466674804688,"end":205.12266674804687},{"word":"first ","start":205.12266674804687,"end":205.38966674804686},{"word":"name ","start":205.38966674804686,"end":205.61066674804687},{"word":"is ","start":205.61066674804687,"end":205.71466674804688},{"word":"spelled ","start":205.71466674804688,"end":206.10966674804686},{"word":"G-A-Y-L-E.","start":206.10966674804686,"end":207.59566674804688},{"word":" The ","start":207.64175,"end":207.81675},{"word":"last ","start":207.81675,"end":208.02575},{"word":"name ","start":208.02575,"end":208.17575},{"word":"is ","start":208.17575,"end":208.31575},{"word":"S-T, ","start":208.31575,"end":208.67575},{"word":"period, ","start":208.67575,"end":209.17475},{"word":"D-E-N-I-S.","start":209.17475,"end":210.70675}],"metadata":{"response_id":19}},{"role":"user","content":"Okay. So you wanna talk to program chair. So they don't have a direct phone that I can transfer you to. So if you can send them an email, And yeah, make an appointment if you need to talk to them. Do you have their work work email? ","words":[{"word":"Okay. ","start":211.984,"end":212.70401},{"word":"So ","start":214.144,"end":214.464},{"word":"you ","start":214.464,"end":214.624},{"word":"wanna ","start":214.624,"end":214.784},{"word":"talk ","start":214.784,"end":215.104},{"word":"to ","start":215.264,"end":215.42401},{"word":"program ","start":215.42401,"end":215.984},{"word":"chair. 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Is that correct?","words":[{"word":"Thank ","start":234.743,"end":234.987},{"word":"you ","start":234.987,"end":235.115},{"word":"for ","start":235.115,"end":235.242},{"word":"letting ","start":235.242,"end":235.486},{"word":"me ","start":235.486,"end":235.591},{"word":"know.","start":235.591,"end":236.055},{"word":" I ","start":236.10120825195312,"end":236.21820825195311},{"word":"do ","start":236.21820825195311,"end":236.39220825195312},{"word":"have ","start":236.39220825195312,"end":236.55420825195313},{"word":"an ","start":236.55420825195313,"end":236.65920825195312},{"word":"email ","start":236.65920825195312,"end":236.94920825195314},{"word":"address ","start":236.94920825195314,"end":237.32020825195312},{"word":"on ","start":237.32020825195312,"end":237.50620825195313},{"word":"file.","start":237.50620825195313,"end":238.19120825195313},{"word":" Just ","start":238.23745825195311,"end":238.47045825195312},{"word":"to ","start":238.47045825195312,"end":238.57445825195313},{"word":"confirm, ","start":238.57445825195313,"end":239.48045825195314},{"word":"is ","start":239.48045825195314,"end":239.73545825195313},{"word":"it ","start":239.73545825195313,"end":239.87445825195311},{"word":"gayle.st.denis@norquest.ca?","start":239.87445825195311,"end":240.22345825195313},{"word":" That’s ","start":243.20654174804687,"end":243.47354174804687},{"word":"G-A-Y-L-E ","start":243.47354174804687,"end":244.2985417480469},{"word":"dot ","start":244.2985417480469,"end":244.58854174804688},{"word":"S-T ","start":244.58854174804688,"end":245.01854174804689},{"word":"dot ","start":245.01854174804689,"end":245.2275417480469},{"word":"D-E-N-I-S ","start":245.2275417480469,"end":246.26054174804688},{"word":"at ","start":246.26054174804688,"end":246.4115417480469},{"word":"norquest ","start":246.4115417480469,"end":246.87554174804689},{"word":"dot ","start":246.87554174804689,"end":247.10754174804688},{"word":"C ","start":247.10754174804688,"end":247.37454174804688},{"word":"A.","start":247.37454174804688,"end":247.94354174804687},{"word":" Is ","start":247.98983325195312,"end":248.11783325195313},{"word":"that ","start":248.11783325195313,"end":248.30383325195314},{"word":"correct?","start":248.30383325195314,"end":248.91883325195312}],"metadata":{"response_id":23}},{"role":"user","content":"Yes. Exactly. That's correct. ","words":[{"word":"Yes. ","start":249.854,"end":250.334},{"word":"Exactly. ","start":250.334,"end":250.89401},{"word":"That's ","start":250.89401,"end":251.294},{"word":"correct. ","start":251.294,"end":251.45401}]},{"role":"agent","content":"Thank you for your help today. Goodbye.","words":[{"word":"Thank ","start":255.194,"end":255.438},{"word":"you ","start":255.438,"end":255.566},{"word":"for ","start":255.566,"end":255.67},{"word":"your ","start":255.67,"end":255.798},{"word":"help ","start":255.798,"end":255.995},{"word":"today. 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","start":148.494,"end":148.814}]},{"role":"agent","content":"Thank you for letting me know. I will hold for the next available representative.","words":[{"word":"Thank ","start":152.094,"end":152.338},{"word":"you ","start":152.338,"end":152.443},{"word":"for ","start":152.443,"end":152.559},{"word":"letting ","start":152.559,"end":152.814},{"word":"me ","start":152.814,"end":152.919},{"word":"know.","start":152.919,"end":153.406},{"word":" I ","start":153.45220825195312,"end":153.58020825195314},{"word":"will ","start":153.58020825195314,"end":153.75420825195312},{"word":"hold ","start":153.75420825195312,"end":153.97520825195312},{"word":"for ","start":153.97520825195312,"end":154.09120825195313},{"word":"the ","start":154.09120825195313,"end":154.19520825195312},{"word":"next ","start":154.19520825195312,"end":154.47420825195312},{"word":"available ","start":154.47420825195312,"end":154.97320825195314},{"word":"representative.","start":154.97320825195314,"end":155.9142082519531}],"metadata":{"response_id":10}},{"role":"user","content":"Hello. This is Northwest College. How can I help you? ","words":[{"word":"Hello. ","start":158.54399,"end":159.104},{"word":"This ","start":159.104,"end":159.34399},{"word":"is ","start":159.34399,"end":159.504},{"word":"Northwest ","start":159.504,"end":159.98399},{"word":"College. ","start":159.98399,"end":160.54399},{"word":"How ","start":160.54399,"end":160.704},{"word":"can ","start":160.704,"end":160.864},{"word":"I ","start":160.864,"end":161.024},{"word":"help ","start":161.024,"end":161.26399},{"word":"you? ","start":161.26399,"end":161.424}]},{"role":"agent","content":"Hello, may I please speak with Gayle?","words":[{"word":"Hello, ","start":162.873,"end":163.303},{"word":"may ","start":163.303,"end":163.465},{"word":"I ","start":163.465,"end":163.546},{"word":"please ","start":163.546,"end":163.802},{"word":"speak ","start":163.802,"end":164.022},{"word":"with ","start":164.022,"end":164.22},{"word":"Gayle?","start":164.22,"end":164.893}],"metadata":{"response_id":14}},{"role":"user","content":"Gail ","words":[{"word":"Gail ","start":169.63400000000001,"end":169.95401}]},{"role":"agent","content":"Thank you. Just to confirm, is this Gayle ","words":[{"word":"Thank ","start":173.748,"end":174.073},{"word":"you.","start":174.073,"end":174.503},{"word":" Just ","start":174.54891674804688,"end":174.74691674804689},{"word":"to ","start":174.74691674804689,"end":174.82791674804687},{"word":"confirm, ","start":174.82791674804687,"end":175.15291674804686},{"word":"is ","start":175.15291674804686,"end":175.25791674804688},{"word":"this ","start":175.25791674804688,"end":175.4199167480469},{"word":"Gayle ","start":175.4199167480469,"end":175.6519167480469}],"metadata":{"response_id":15}},{"role":"user","content":"Well, no. Just wait. What what's the last name? ","words":[{"word":"Well, ","start":175.024,"end":175.744},{"word":"no. ","start":175.744,"end":176.14401},{"word":"Just ","start":177.62399,"end":178.024},{"word":"wait. ","start":178.024,"end":178.504},{"word":"What ","start":178.504,"end":178.90399},{"word":"what's ","start":179.064,"end":179.304},{"word":"the ","start":179.304,"end":179.38400000000001},{"word":"last ","start":179.38400000000001,"end":179.62399},{"word":"name? ","start":179.62399,"end":179.784}]},{"role":"agent","content":"The last name is St. Denis. May I speak with Gayle St. Denis, please?","words":[{"word":"The ","start":181.07,"end":181.267},{"word":"last ","start":181.267,"end":181.499},{"word":"name ","start":181.499,"end":181.662},{"word":"is ","start":181.662,"end":181.766},{"word":"St.","start":181.766,"end":182.231},{"word":" Denis.","start":182.276875,"end":182.834875},{"word":" May ","start":182.8805832519531,"end":183.02058325195313},{"word":"I ","start":183.02058325195313,"end":183.08958325195312},{"word":"speak ","start":183.08958325195312,"end":183.34558325195312},{"word":"with ","start":183.34558325195312,"end":183.50758325195312},{"word":"Gayle ","start":183.50758325195312,"end":183.78658325195312},{"word":"St.","start":183.78658325195312,"end":184.32058325195314},{"word":" Denis, ","start":184.36666674804687,"end":184.6806667480469},{"word":"please?","start":184.6806667480469,"end":185.29566674804687}],"metadata":{"response_id":17}},{"role":"user","content":"Yeah. I need to figure out ","words":[{"word":"Yeah. 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","words":[{"word":"You ","start":200.56401,"end":200.88400000000001},{"word":"just ","start":200.88400000000001,"end":201.124},{"word":"gotta ","start":201.124,"end":201.36401},{"word":"spell ","start":201.36401,"end":201.684},{"word":"their ","start":201.684,"end":202.00401},{"word":"name ","start":202.00401,"end":202.244},{"word":"for ","start":202.244,"end":202.484},{"word":"me. ","start":202.484,"end":202.64401}]},{"role":"agent","content":"Of course. The first name is spelled G-A-Y-L-E. The last name is S-T, period, D-E-N-I-S.","words":[{"word":"Of ","start":204.078,"end":204.287},{"word":"course.","start":204.287,"end":204.949},{"word":" The ","start":204.99466674804688,"end":205.12266674804687},{"word":"first ","start":205.12266674804687,"end":205.38966674804686},{"word":"name ","start":205.38966674804686,"end":205.61066674804687},{"word":"is ","start":205.61066674804687,"end":205.71466674804688},{"word":"spelled ","start":205.71466674804688,"end":206.10966674804686},{"word":"G-A-Y-L-E.","start":206.10966674804686,"end":207.59566674804688},{"word":" The ","start":207.64175,"end":207.81675},{"word":"last ","start":207.81675,"end":208.02575},{"word":"name ","start":208.02575,"end":208.17575},{"word":"is ","start":208.17575,"end":208.31575},{"word":"S-T, ","start":208.31575,"end":208.67575},{"word":"period, ","start":208.67575,"end":209.17475},{"word":"D-E-N-I-S.","start":209.17475,"end":210.70675}],"metadata":{"response_id":19}},{"role":"user","content":"Okay. So you wanna talk to program chair. So they don't have a direct phone that I can transfer you to. So if you can send them an email, And yeah, make an appointment if you need to talk to them. Do you have their work work email? ","words":[{"word":"Okay. ","start":211.984,"end":212.70401},{"word":"So ","start":214.144,"end":214.464},{"word":"you ","start":214.464,"end":214.624},{"word":"wanna ","start":214.624,"end":214.784},{"word":"talk ","start":214.784,"end":215.104},{"word":"to ","start":215.264,"end":215.42401},{"word":"program ","start":215.42401,"end":215.984},{"word":"chair. 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Is that correct?","words":[{"word":"Thank ","start":234.743,"end":234.987},{"word":"you ","start":234.987,"end":235.115},{"word":"for ","start":235.115,"end":235.242},{"word":"letting ","start":235.242,"end":235.486},{"word":"me ","start":235.486,"end":235.591},{"word":"know.","start":235.591,"end":236.055},{"word":" I ","start":236.10120825195312,"end":236.21820825195311},{"word":"do ","start":236.21820825195311,"end":236.39220825195312},{"word":"have ","start":236.39220825195312,"end":236.55420825195313},{"word":"an ","start":236.55420825195313,"end":236.65920825195312},{"word":"email ","start":236.65920825195312,"end":236.94920825195314},{"word":"address ","start":236.94920825195314,"end":237.32020825195312},{"word":"on ","start":237.32020825195312,"end":237.50620825195313},{"word":"file.","start":237.50620825195313,"end":238.19120825195313},{"word":" Just ","start":238.23745825195311,"end":238.47045825195312},{"word":"to ","start":238.47045825195312,"end":238.57445825195313},{"word":"confirm, ","start":238.57445825195313,"end":239.48045825195314},{"word":"is ","start":239.48045825195314,"end":239.73545825195313},{"word":"it ","start":239.73545825195313,"end":239.87445825195311},{"word":"gayle.st.denis@norquest.ca?","start":239.87445825195311,"end":240.22345825195313},{"word":" That’s ","start":243.20654174804687,"end":243.47354174804687},{"word":"G-A-Y-L-E ","start":243.47354174804687,"end":244.2985417480469},{"word":"dot ","start":244.2985417480469,"end":244.58854174804688},{"word":"S-T ","start":244.58854174804688,"end":245.01854174804689},{"word":"dot ","start":245.01854174804689,"end":245.2275417480469},{"word":"D-E-N-I-S ","start":245.2275417480469,"end":246.26054174804688},{"word":"at ","start":246.26054174804688,"end":246.4115417480469},{"word":"norquest ","start":246.4115417480469,"end":246.87554174804689},{"word":"dot ","start":246.87554174804689,"end":247.10754174804688},{"word":"C ","start":247.10754174804688,"end":247.37454174804688},{"word":"A.","start":247.37454174804688,"end":247.94354174804687},{"word":" Is ","start":247.98983325195312,"end":248.11783325195313},{"word":"that ","start":248.11783325195313,"end":248.30383325195314},{"word":"correct?","start":248.30383325195314,"end":248.91883325195312}],"metadata":{"response_id":23}},{"role":"user","content":"Yes. Exactly. That's correct. ","words":[{"word":"Yes. ","start":249.854,"end":250.334},{"word":"Exactly. ","start":250.334,"end":250.89401},{"word":"That's ","start":250.89401,"end":251.294},{"word":"correct. 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agent called NorQuest College and navigated through the automated system to reach a representative. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:35:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_24dede1235cd0cd07ebf4660c15","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deepak","last_name":"Patel","full_name":"Deepak Patel","contact_id":"8272","email":"NO-EMAIL1112@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_24dede1235cd0cd07ebf4660c15","X-RetellAI-SipTraceId":"call_24dede1235cd0cd07ebf4660c15","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165737407,"end_timestamp":1775165744370,"duration_ms":6963,"transcript":"User: Thank you for calling a Plus 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:35:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9b19de39383e660ef76b43c419b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Morgan","last_name":"Mower","full_name":"Morgan Mower","contact_id":"306","email":"mmower@westernverify.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9b19de39383e660ef76b43c419b","X-RetellAI-SipTraceId":"call_9b19de39383e660ef76b43c419b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165744948,"end_timestamp":1775165752245,"duration_ms":7297,"transcript":"User: This is Morgan Mauer with 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:41:07-05:00","email":"mmower@westernverify.com","phone":"8016416419","firstName":"Morgan","lastName":"Mower","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"410b699c65644c89fc93a64624bcea55","socialdata_lastcheck":null,"email_local":"","email_domain":"westernverify.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:41:07","updated_utc_timestamp":"2026-04-02 16:35:58","created_timestamp":"2025-08-15 08:41:07","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:41:07-05:00","email":"mmower@westernverify.com","phone":"8016416419","firstName":"Morgan","lastName":"Mower","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"410b699c65644c89fc93a64624bcea55","socialdata_lastcheck":null,"email_local":"","email_domain":"westernverify.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:41:07","updated_utc_timestamp":"2026-04-02 16:35:59","created_timestamp":"2025-08-15 08:41:07","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:41:07-05:00","email":"mmower@westernverify.com","phone":"8016416419","firstName":"Morgan","lastName":"Mower","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"410b699c65644c89fc93a64624bcea55","socialdata_lastcheck":null,"email_local":"","email_domain":"westernverify.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:41:07","updated_utc_timestamp":"2026-04-02 16:35:59","created_timestamp":"2025-08-15 08:41:07","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:41:07-05:00","email":"mmower@westernverify.com","phone":"8016416419","firstName":"Morgan","lastName":"Mower","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"410b699c65644c89fc93a64624bcea55","socialdata_lastcheck":null,"email_local":"","email_domain":"westernverify.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:35:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:41:07","updated_utc_timestamp":"2026-04-02 16:35:59","created_timestamp":"2025-08-15 08:41:07","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:35:59 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c0b05c549dbb398e0338137b828","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Segin","last_name":"Sebastian","full_name":"Segin Sebastian","contact_id":"6349","email":"NO-EMAIL792@DUMMY.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 Number not in 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:47-06:00","email":"NO-EMAIL792@DUMMY.com","phone":"4034870205","firstName":"Segin","lastName":"Sebastian","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"d5dcb3e101e56c73c3c248cd866a6963","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:47","updated_utc_timestamp":"2026-04-02 16:36:01","created_timestamp":"2025-11-14 09:10:47","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:36:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7e3600e866b4d0fb6b61ea4def5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mike","last_name":"Stewart","full_name":"Mike Stewart","contact_id":"8788","email":"NO-EMAIL1141@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:18:37-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7e3600e866b4d0fb6b61ea4def5","X-RetellAI-SipTraceId":"call_7e3600e866b4d0fb6b61ea4def5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165722562,"end_timestamp":1775165763391,"duration_ms":40829,"transcript":"Agent: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:36:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_96c46e767c47d230745009a9d38","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jordan","last_name":"Barr","full_name":"Jordan Barr","contact_id":"6324","email":"NO-EMAIL787@DUMMY.com","orgname":"","bloc_notes_ac":"Dec 1 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_96c46e767c47d230745009a9d38","X-RetellAI-SipTraceId":"call_96c46e767c47d230745009a9d38","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165730457,"end_timestamp":1775165764822,"duration_ms":34365,"transcript":"User: Thank you for 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","start":2.112,"end":2.2720000000000002}]},{"role":"agent","content":"Hello Bryce, may ","words":[{"word":"Hello ","start":3.995,"end":4.274},{"word":"Bryce, ","start":4.274,"end":4.599},{"word":"may ","start":4.599,"end":4.773}],"metadata":{"response_id":3}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":4.862,"end":5.182}]},{"role":"agent","content":"I please speak with Jordan?","words":[{"word":"I ","start":4.773,"end":4.866},{"word":"please ","start":4.866,"end":5.156},{"word":"speak ","start":5.156,"end":5.377},{"word":"with ","start":5.377,"end":5.528},{"word":"Jordan?","start":5.528,"end":6.108}],"metadata":{"response_id":3}},{"role":"user","content":"There is no Jordan here. ","words":[{"word":"There ","start":6.942,"end":7.2620000000000005},{"word":"is ","start":7.2620000000000005,"end":7.4220003},{"word":"no ","start":7.4220003,"end":7.662},{"word":"Jordan ","start":7.662,"end":7.902},{"word":"here. 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The call ended in voicemail with no message left, so the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4666,5411,5542,5542,5734],"average":5379,"num_requests":5},"tool_calls":[],"from_number":"+14374657779","to_number":"+14035426200","direction":"outbound"},"event_timestamp":1775165771872} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3591 CALL ID: call_3da24b5c2a7f1910a26d735d29e EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:42-05:00","email":"kackerl@buildingtrades.ca","phone":"4035426200","firstName":"Kelly","lastName":"Ackerl","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c3d326779995793c1faa8cdbff73ddd2","socialdata_lastcheck":null,"email_local":"","email_domain":"buildingtrades.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:42","updated_utc_timestamp":"2026-04-02 16:36:12","created_timestamp":"2025-10-21 11:40:42","updated_timestamp":"2026-04-02 16:36:12","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3591\/automationEntryCounts"},"id":"3591","organization":null}],"fieldValue":{"contact":"3591","field":"76","value":"The agent called to speak with Kelly about an invitation to a complimentary HR webinar but reached voicemail. The agent did not leave a message after the tone.","cdate":"2026-04-02T16:36:12-05:00","udate":"2026-04-02T16:36:12-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397435\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397435\/field"},"owner":"3591","id":"397435"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:42-05:00","email":"kackerl@buildingtrades.ca","phone":"4035426200","firstName":"Kelly","lastName":"Ackerl","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c3d326779995793c1faa8cdbff73ddd2","socialdata_lastcheck":null,"email_local":"","email_domain":"buildingtrades.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:42","updated_utc_timestamp":"2026-04-02 16:36:12","created_timestamp":"2025-10-21 11:40:42","updated_timestamp":"2026-04-02 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reached, no message left","cdate":"2026-04-02T16:36:12-05:00","udate":"2026-04-02T16:36:12-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397437\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397437\/field"},"owner":"3591","id":"397437"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-21T11:40:42-05:00","email":"kackerl@buildingtrades.ca","phone":"4035426200","firstName":"Kelly","lastName":"Ackerl","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c3d326779995793c1faa8cdbff73ddd2","socialdata_lastcheck":null,"email_local":"","email_domain":"buildingtrades.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:42","updated_utc_timestamp":"2026-04-02 16:36:12","created_timestamp":"2025-10-21 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24 2025 not interested , take off list\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-10-24T11:08:28-05:00","udate":"2026-04-02T16:36:12-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113450\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113450\/field"},"owner":"3591","id":"113450"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:42-05:00","email":"kackerl@buildingtrades.ca","phone":"4035426200","firstName":"Kelly","lastName":"Ackerl","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c3d326779995793c1faa8cdbff73ddd2","socialdata_lastcheck":null,"email_local":"","email_domain":"buildingtrades.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:42","updated_utc_timestamp":"2026-04-02 16:36:13","created_timestamp":"2025-10-21 11:40:42","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:42-05:00","email":"kackerl@buildingtrades.ca","phone":"4035426200","firstName":"Kelly","lastName":"Ackerl","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c3d326779995793c1faa8cdbff73ddd2","socialdata_lastcheck":null,"email_local":"","email_domain":"buildingtrades.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:42","updated_utc_timestamp":"2026-04-02 16:36:13","created_timestamp":"2025-10-21 11:40:42","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:42-05:00","email":"kackerl@buildingtrades.ca","phone":"4035426200","firstName":"Kelly","lastName":"Ackerl","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c3d326779995793c1faa8cdbff73ddd2","socialdata_lastcheck":null,"email_local":"","email_domain":"buildingtrades.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:42","updated_utc_timestamp":"2026-04-02 16:36:13","created_timestamp":"2025-10-21 11:40:42","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:36:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6e87cc98d64aff4c70de7d4d3fc","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Natasha","last_name":"Stuart","full_name":"Natasha Stuart","contact_id":"6846","email":"natasha.stuart@aimco.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 7803923857\r\nNov 20 2025 the only way to reach her is through email","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6e87cc98d64aff4c70de7d4d3fc","X-RetellAI-SipTraceId":"call_6e87cc98d64aff4c70de7d4d3fc","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165726318,"end_timestamp":1775165768215,"duration_ms":41897,"transcript":"Agent: Hello, may I please speak with Natasha?\nUser: Pardon me? \nAgent: My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Natasha, please?\nUser: Natasha who? \nAgent: Natasha Stuart. May I speak with her, please?\nUser: Unfortunately, we're not able to transfer calls. Have you had some prior communication with Natasha? \nAgent: Thank you for letting me know. This is my first outreach—I’m calling on behalf of AtmanCo to invite Natasha to a complimentary webinar for HR professionals.Do you know when would be the best date and time to reach Natasha directly?\nUser: Wow. This is all. Thank you. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Natasha?","words":[{"word":"Hello, ","start":1.092,"end":1.498},{"word":"may ","start":1.498,"end":1.684},{"word":"I ","start":1.684,"end":1.754},{"word":"please ","start":1.754,"end":1.998},{"word":"speak ","start":1.998,"end":2.207},{"word":"with ","start":2.207,"end":2.369},{"word":"Natasha?","start":2.369,"end":3.112}],"metadata":{"response_id":0}},{"role":"user","content":"Pardon me? 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May I speak with Natasha, please?","words":[{"word":"My ","start":7.55,"end":7.689},{"word":"name ","start":7.689,"end":7.852},{"word":"is ","start":7.852,"end":7.968},{"word":"Ellen, ","start":7.968,"end":8.258},{"word":"and ","start":8.258,"end":8.374},{"word":"I’m ","start":8.374,"end":8.525},{"word":"calling ","start":8.525,"end":8.839},{"word":"on ","start":8.839,"end":8.943},{"word":"behalf ","start":8.943,"end":9.292},{"word":"of ","start":9.292,"end":9.419},{"word":"AtmanCo.","start":9.419,"end":10.209},{"word":" May ","start":10.243833251953125,"end":10.463833251953124},{"word":"I ","start":10.463833251953124,"end":10.545833251953125},{"word":"speak ","start":10.545833251953125,"end":10.812833251953125},{"word":"with ","start":10.812833251953125,"end":10.986833251953126},{"word":"Natasha, ","start":10.986833251953126,"end":11.508833251953124},{"word":"please?","start":11.508833251953124,"end":12.158833251953125}],"metadata":{"response_id":1}},{"role":"user","content":"Natasha who? 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This is all. Thank you. ","words":[{"word":"Wow. ","start":39.087999999999994,"end":39.727999999999994},{"word":"This ","start":39.727999999999994,"end":40.047999999999995},{"word":"is ","start":40.047999999999995,"end":40.208},{"word":"all. ","start":40.208,"end":40.527998},{"word":"Thank ","start":40.527998,"end":40.68799799999999},{"word":"you. ","start":40.68799799999999,"end":40.847998}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Natasha?","words":[{"word":"Hello, ","start":1.092,"end":1.498},{"word":"may ","start":1.498,"end":1.684},{"word":"I ","start":1.684,"end":1.754},{"word":"please ","start":1.754,"end":1.998},{"word":"speak ","start":1.998,"end":2.207},{"word":"with ","start":2.207,"end":2.369},{"word":"Natasha?","start":2.369,"end":3.112}],"metadata":{"response_id":0}},{"role":"user","content":"Pardon me? ","words":[{"word":"Pardon ","start":5.397999700000001,"end":5.638},{"word":"me? 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no de t\u00e9l\u00e9phone\u00a0: 7803923857\r\nNov 20 2025 the only way to reach her is through email\n2026 Apr 02 call reached a gatekeeper who could not transfer the call; asked for best time to reach Natasha","cdate":"2025-11-20T14:04:58-06:00","udate":"2026-04-02T16:36:15-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189632\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189632\/field"},"owner":"6846","id":"189632"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:07-06:00","email":"natasha.stuart@aimco.ca","phone":"7803923600","firstName":"Natasha","lastName":"Stuart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"7d3e50a3cf6ea70e98a1377686b2ae5f","socialdata_lastcheck":null,"email_local":"","email_domain":"aimco.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:07","updated_utc_timestamp":"2026-04-02 16:36:16","created_timestamp":"2025-11-18 09:47:07","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:07-06:00","email":"natasha.stuart@aimco.ca","phone":"7803923600","firstName":"Natasha","lastName":"Stuart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"7d3e50a3cf6ea70e98a1377686b2ae5f","socialdata_lastcheck":null,"email_local":"","email_domain":"aimco.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:07","updated_utc_timestamp":"2026-04-02 16:36:16","created_timestamp":"2025-11-18 09:47:07","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:07-06:00","email":"natasha.stuart@aimco.ca","phone":"7803923600","firstName":"Natasha","lastName":"Stuart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"7d3e50a3cf6ea70e98a1377686b2ae5f","socialdata_lastcheck":null,"email_local":"","email_domain":"aimco.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:07","updated_utc_timestamp":"2026-04-02 16:36:16","created_timestamp":"2025-11-18 09:47:07","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:47:07-06:00","email":"natasha.stuart@aimco.ca","phone":"7803923600","firstName":"Natasha","lastName":"Stuart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"7d3e50a3cf6ea70e98a1377686b2ae5f","socialdata_lastcheck":null,"email_local":"","email_domain":"aimco.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:47:07","updated_utc_timestamp":"2026-04-02 16:36:17","created_timestamp":"2025-11-18 09:47:07","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:21-05:00","email":"nimsaini@suncor.com","phone":"4032968000","firstName":"Nimisha","lastName":"Saini","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a724340368ff6e397d442305af59ef1d","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:21","updated_utc_timestamp":"2026-04-02 16:36:31","created_timestamp":"2025-08-21 15:44:21","updated_timestamp":"2026-04-02 16:36:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:21","last_open_date":"2025-09-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:21-05:00","email":"nimsaini@suncor.com","phone":"4032968000","firstName":"Nimisha","lastName":"Saini","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a724340368ff6e397d442305af59ef1d","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:21","updated_utc_timestamp":"2026-04-02 16:36:32","created_timestamp":"2025-08-21 15:44:21","updated_timestamp":"2026-04-02 16:36:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:21","last_open_date":"2025-09-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:24-06:00","email":"klemon@timesdispatch.com","phone":"","firstName":"Kelli","lastName":"Lemon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8dfb7ba5fea6fe9f3060955659e375a9","socialdata_lastcheck":null,"email_local":"","email_domain":"timesdispatch.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:24","updated_utc_timestamp":"2026-04-02 16:36:34","created_timestamp":"2025-12-15 22:45:24","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:24-06:00","email":"klemon@timesdispatch.com","phone":"","firstName":"Kelli","lastName":"Lemon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8dfb7ba5fea6fe9f3060955659e375a9","socialdata_lastcheck":null,"email_local":"","email_domain":"timesdispatch.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:24","updated_utc_timestamp":"2026-04-02 16:36:35","created_timestamp":"2025-12-15 22:45:24","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:24-06:00","email":"klemon@timesdispatch.com","phone":"","firstName":"Kelli","lastName":"Lemon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8dfb7ba5fea6fe9f3060955659e375a9","socialdata_lastcheck":null,"email_local":"","email_domain":"timesdispatch.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:24","updated_utc_timestamp":"2026-04-02 16:36:35","created_timestamp":"2025-12-15 22:45:24","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:24-06:00","email":"klemon@timesdispatch.com","phone":"","firstName":"Kelli","lastName":"Lemon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8dfb7ba5fea6fe9f3060955659e375a9","socialdata_lastcheck":null,"email_local":"","email_domain":"timesdispatch.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:24","updated_utc_timestamp":"2026-04-02 16:36:35","created_timestamp":"2025-12-15 22:45:24","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:24-06:00","email":"klemon@timesdispatch.com","phone":"","firstName":"Kelli","lastName":"Lemon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8dfb7ba5fea6fe9f3060955659e375a9","socialdata_lastcheck":null,"email_local":"","email_domain":"timesdispatch.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:24","updated_utc_timestamp":"2026-04-02 16:36:35","created_timestamp":"2025-12-15 22:45:24","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:24-06:00","email":"klemon@timesdispatch.com","phone":"","firstName":"Kelli","lastName":"Lemon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8dfb7ba5fea6fe9f3060955659e375a9","socialdata_lastcheck":null,"email_local":"","email_domain":"timesdispatch.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:24","updated_utc_timestamp":"2026-04-02 16:36:36","created_timestamp":"2025-12-15 22:45:24","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:36:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_68bc8eb9866fd04116bdc03f936","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Riaz","last_name":"Hamir","full_name":"Riaz Hamir","contact_id":"2991","email":"rhamir@suncor.com","orgname":"","bloc_notes_ac":"Nov 28 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_68bc8eb9866fd04116bdc03f936","X-RetellAI-SipTraceId":"call_68bc8eb9866fd04116bdc03f936","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165783669,"end_timestamp":1775165786882,"duration_ms":3213,"transcript":"User: The person you are trying 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:36:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b8d4afaa5ae83e837375dc91290","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gwen","last_name":"Horvath","full_name":"Gwen Horvath","contact_id":"6707","email":"NO-EMAIL886@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7804244040\r\nNov 20 2025 vm Nov 25 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b8d4afaa5ae83e837375dc91290","X-RetellAI-SipTraceId":"call_b8d4afaa5ae83e837375dc91290","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165790908,"end_timestamp":1775165791939,"duration_ms":1031,"transcript":"User: Forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Forwarded to voicemail. ","words":[{"word":"Forwarded ","start":0.123,"end":0.363},{"word":"to ","start":0.363,"end":0.523},{"word":"voicemail. ","start":0.523,"end":0.84299995}]}],"transcript_with_tool_calls":[{"role":"user","content":"Forwarded to voicemail. ","words":[{"word":"Forwarded ","start":0.123,"end":0.363},{"word":"to ","start":0.363,"end":0.523},{"word":"voicemail. ","start":0.523,"end":0.84299995}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9b41c4c924928e13fc1ee0c3718d3b30944489a34eece73df8ebd52c5e19fd0e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9b41c4c924928e13fc1ee0c3718d3b30944489a34eece73df8ebd52c5e19fd0e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9b41c4c924928e13fc1ee0c3718d3b30944489a34eece73df8ebd52c5e19fd0e/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":93,"p90":93,"p95":93,"p99":93,"min":93,"max":93,"num":1,"values":[93]},"asr":{"p50":25,"p90":29,"p95":29.5,"p99":29.9,"min":20,"max":30,"num":2,"values":[20,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5291667,"combined_cost":3.0583333},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately, so no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered by a human.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no interaction. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% since no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of conversation. Overall, the call was unsuccessful as no human was reached and no tasks were completed.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4672],"average":4672,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17809138644","direction":"outbound"},"event_timestamp":1775165796117} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6707 CALL ID: call_b8d4afaa5ae83e837375dc91290 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:50-06:00","email":"NO-EMAIL886@DUMMY.com","phone":"7809138644","firstName":"Gwen","lastName":"Horvath","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e5130b054925e50bd62e7793cab8efcb","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:50","updated_utc_timestamp":"2026-04-02 16:36:36","created_timestamp":"2025-11-18 09:45:50","updated_timestamp":"2026-04-02 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call was made but reached voicemail immediately, so no conversation took place.","cdate":"2026-04-02T16:36:36-05:00","udate":"2026-04-02T16:36:36-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397490\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397490\/field"},"owner":"6707","id":"397490"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:50-06:00","email":"NO-EMAIL886@DUMMY.com","phone":"7809138644","firstName":"Gwen","lastName":"Horvath","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e5130b054925e50bd62e7793cab8efcb","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:50","updated_utc_timestamp":"2026-04-02 16:36:36","created_timestamp":"2025-11-18 09:45:50","updated_timestamp":"2026-04-02 16:36:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6707\/automationEntryCounts"},"id":"6707","organization":null}],"fieldValue":{"contact":"6707","field":"77","value":"Call 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09:45:50","updated_timestamp":"2026-04-02 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no de t\u00e9l\u00e9phone\u00a0: 7804244040\r\nNov 20 2025 vm Nov 25 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T11:19:17-06:00","udate":"2026-04-02T16:36:36-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189152\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189152\/field"},"owner":"6707","id":"189152"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:50-06:00","email":"NO-EMAIL886@DUMMY.com","phone":"7809138644","firstName":"Gwen","lastName":"Horvath","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e5130b054925e50bd62e7793cab8efcb","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:50","updated_utc_timestamp":"2026-04-02 16:36:37","created_timestamp":"2025-11-18 09:45:50","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:50-06:00","email":"NO-EMAIL886@DUMMY.com","phone":"7809138644","firstName":"Gwen","lastName":"Horvath","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e5130b054925e50bd62e7793cab8efcb","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:50","updated_utc_timestamp":"2026-04-02 16:36:38","created_timestamp":"2025-11-18 09:45:50","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:36:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3a6ff34f4fb085126b6995dc212","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nolan","last_name":"Speed","full_name":"Nolan Speed","contact_id":"7352","email":"NO-EMAIL899@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3a6ff34f4fb085126b6995dc212","X-RetellAI-SipTraceId":"call_3a6ff34f4fb085126b6995dc212","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165768761,"end_timestamp":1775165795999,"duration_ms":27238,"transcript":"Agent: Hello, may I please speak with Nolan?\nAgent: Hi, is Nolan available to speak?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Nolan?","words":[{"word":"Hello, ","start":0.979,"end":1.292},{"word":"may ","start":1.292,"end":1.455},{"word":"I ","start":1.455,"end":1.548},{"word":"please ","start":1.548,"end":1.803},{"word":"speak ","start":1.803,"end":2.012},{"word":"with ","start":2.012,"end":2.175},{"word":"Nolan?","start":2.175,"end":2.744}],"metadata":{"response_id":0}},{"role":"agent","content":"Hi, is Nolan available to speak?","words":[{"word":"Hi, ","start":14.036,"end":14.338},{"word":"is ","start":14.338,"end":14.512},{"word":"Nolan ","start":14.512,"end":14.791},{"word":"available ","start":14.791,"end":15.197},{"word":"to ","start":15.197,"end":15.29},{"word":"speak?","start":15.29,"end":15.824}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Nolan?","words":[{"word":"Hello, ","start":0.979,"end":1.292},{"word":"may ","start":1.292,"end":1.455},{"word":"I ","start":1.455,"end":1.548},{"word":"please ","start":1.548,"end":1.803},{"word":"speak ","start":1.803,"end":2.012},{"word":"with ","start":2.012,"end":2.175},{"word":"Nolan?","start":2.175,"end":2.744}],"metadata":{"response_id":0}},{"role":"agent","content":"Hi, is Nolan available to speak?","words":[{"word":"Hi, ","start":14.036,"end":14.338},{"word":"is ","start":14.338,"end":14.512},{"word":"Nolan ","start":14.512,"end":14.791},{"word":"available ","start":14.791,"end":15.197},{"word":"to 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The call was disconnected by the user quickly after the initial greeting attempts.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 call ended shortly after greeting, no conversation","call_summary_title":"Call Attempted to Reach Nolan","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"50%. The official opening was delivered but no questions were asked and the call ended abruptly without a valid finish state.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after attempting to confirm the contact identity and no gatekeeper interference was detected.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as no survey questions were asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call ended before any survey questions or closing statements.","Debug Analytical Variables":"Call Flow Completion Rate is 50% because the official opening was delivered but no survey questions were asked and the call ended without a proper finish. Official Opening Gate Accuracy is 100% because the opening was only spoken after attempting to confirm the contact identity and no gatekeeper was involved. Survey Order Integrity Score is 100% as no questions were asked, so no order violations. Skip Logic Accuracy is 100% since no branching was needed. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is 0% because no required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4664,4678],"average":4671,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+13036040095","direction":"outbound"},"event_timestamp":1775165801349} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7352 CALL ID: call_3a6ff34f4fb085126b6995dc212 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:15-06:00","email":"NO-EMAIL899@DUMMY.COM","phone":"3036040095","firstName":"Nolan","lastName":"Speed","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"a77ca5c5468a8ec5c8b17f11e2233518","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:15","updated_utc_timestamp":"2026-04-02 16:36:41","created_timestamp":"2025-11-21 10:28:15","updated_timestamp":"2026-04-02 16:36:41","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7352\/automationEntryCounts"},"id":"7352","organization":null}],"fieldValue":{"contact":"7352","field":"76","value":"The agent called to speak with Nolan but the call ended shortly after without any conversation from the contact. The call was disconnected by the user quickly after the initial greeting attempts.","cdate":"2026-04-02T16:36:41-05:00","udate":"2026-04-02T16:36:41-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397504\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397504\/field"},"owner":"7352","id":"397504"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:15-06:00","email":"NO-EMAIL899@DUMMY.COM","phone":"3036040095","firstName":"Nolan","lastName":"Speed","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"a77ca5c5468a8ec5c8b17f11e2233518","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:15","updated_utc_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:36:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3152234e2073646fe742aca444c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Pamela","last_name":"Hampel","full_name":"Pamela Hampel","contact_id":"3164","email":"pamela.hampel@bitsinglass.com","orgname":"","bloc_notes_ac":"Oct 22 2025 vm\r\nOct 24 2025 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:26-05:00","email":"pamela.hampel@bitsinglass.com","phone":"4039217316","firstName":"Pamela","lastName":"Hampel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e28414c17ab5004d2ab4c834d31ad3d2","socialdata_lastcheck":null,"email_local":"","email_domain":"bitsinglass.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:26","updated_utc_timestamp":"2026-04-02 16:36:51","created_timestamp":"2025-10-16 21:13:26","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:36:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_28ff41c5f309f5cf4ac460b7127","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amanda","last_name":"Theroux","full_name":"Amanda Theroux","contact_id":"6658","email":"NO-EMAIL861@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7804698499\r\nATM / 20 November 2025 VM\r\nATM / 24 November 2025 Not 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Mandatory Phrase Detection is 0% as none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4666,5581],"average":5123.5,"num_requests":2},"tool_calls":[{"tool_call_id":"40b67d987e1cccde","name":"press_digit","type":"press_digit","start_time_sec":7.907,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+17809752289","direction":"outbound"},"event_timestamp":1775165814390} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6658 CALL ID: call_28ff41c5f309f5cf4ac460b7127 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL861@DUMMY.com","phone":"7809752289","firstName":"Amanda","lastName":"Theroux","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f475deb1a2519a5f2c8095cd8a53a3b6","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:36:54","created_timestamp":"2025-11-18 09:45:35","updated_timestamp":"2026-04-02 16:36:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/automationEntryCounts"},"id":"6658","organization":null}],"fieldValue":{"contact":"6658","field":"76","value":"The agent attempted to reach Amanda but was redirected to voicemail after the user pressed 8 to bypass call control. No message was left as the call ended upon reaching voicemail.","cdate":"2026-04-02T16:36:54-05:00","udate":"2026-04-02T16:36:54-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397524\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397524\/field"},"owner":"6658","id":"397524"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL861@DUMMY.com","phone":"7809752289","firstName":"Amanda","lastName":"Theroux","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f475deb1a2519a5f2c8095cd8a53a3b6","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:36:55","created_timestamp":"2025-11-18 09:45:35","updated_timestamp":"2026-04-02 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reached voicemail, no message left","cdate":"2026-04-02T16:36:55-05:00","udate":"2026-04-02T16:36:55-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397525\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397525\/field"},"owner":"6658","id":"397525"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL861@DUMMY.com","phone":"7809752289","firstName":"Amanda","lastName":"Theroux","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f475deb1a2519a5f2c8095cd8a53a3b6","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:36:55","created_timestamp":"2025-11-18 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no de t\u00e9l\u00e9phone\u00a0: 7804698499\r\nATM \/ 20 November 2025 VM\r\nATM \/ 24 November 2025 Not interested\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T10:33:49-06:00","udate":"2026-04-02T16:36:55-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188958\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188958\/field"},"owner":"6658","id":"188958"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL861@DUMMY.com","phone":"7809752289","firstName":"Amanda","lastName":"Theroux","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f475deb1a2519a5f2c8095cd8a53a3b6","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:36:55","created_timestamp":"2025-11-18 09:45:35","updated_timestamp":"2026-04-02 16:36:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/automationEntryCounts"},"id":"6658","organization":null}],"fieldValue":{"contact":"6658","field":"88","value":"Yes","cdate":"2026-04-02T16:36:55-05:00","udate":"2026-04-02T16:36:55-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397526\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397526\/field"},"owner":"6658","id":"397526"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL861@DUMMY.com","phone":"7809752289","firstName":"Amanda","lastName":"Theroux","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f475deb1a2519a5f2c8095cd8a53a3b6","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:36:56","created_timestamp":"2025-11-18 09:45:35","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:36:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6e5132ee4615237a48de8ea818c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nona","last_name":"Patrick","full_name":"Nona Patrick","contact_id":"332","email":"nona@goodharvestmarketing.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6e5132ee4615237a48de8ea818c","X-RetellAI-SipTraceId":"call_6e5132ee4615237a48de8ea818c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165802832,"end_timestamp":1775165810978,"duration_ms":8146,"transcript":"Agent: Hello, may I please speak with Nona?\nUser: Please leave your message for five two zero three six zero. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Nona?","words":[{"word":"Hello, ","start":0.936,"end":1.273},{"word":"may ","start":1.273,"end":1.424},{"word":"I ","start":1.424,"end":1.493},{"word":"please ","start":1.493,"end":1.726},{"word":"speak ","start":1.726,"end":1.958},{"word":"with ","start":1.958,"end":2.12},{"word":"Nona?","start":2.12,"end":2.678}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for five two zero three six zero. 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","words":[{"word":"Please ","start":3.368,"end":3.928},{"word":"leave ","start":3.928,"end":4.167999999999999},{"word":"your ","start":4.167999999999999,"end":4.327999999999999},{"word":"message ","start":4.327999999999999,"end":4.648},{"word":"for ","start":4.648,"end":5.127999999999999},{"word":"five ","start":5.127999999999999,"end":5.688},{"word":"two ","start":5.688,"end":6.167999999999999},{"word":"zero ","start":6.167999999999999,"end":6.568},{"word":"three ","start":6.568,"end":7.047999999999999},{"word":"six ","start":7.047999999999999,"end":7.4479999999999995},{"word":"zero. 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The official opening was attempted but no conversation occurred as the call went to voicemail, no survey questions were asked, but a valid outcome (voicemail) was assigned and no closing was spoken.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation since the call went to voicemail and no human answered.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call did not reach a human.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with wording was possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call went to voicemail and no conversation took place.","Debug Analytical Variables":"Call Flow Completion Rate is low (15%) because the call ended at voicemail without any survey questions or closing. Official Opening Gate Accuracy is 0% because the official opening was not delivered after identity confirmation. Survey Order Integrity and Skip Logic Accuracy are 100% by default as no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no spoken survey content. The call was not answered by a human, resulting in a voicemail disposition.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4665],"average":4665,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15203608227","direction":"outbound"},"event_timestamp":1775165816326} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 332 CALL ID: call_6e5132ee4615237a48de8ea818c EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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reached, message left","cdate":"2026-04-02T16:36:56-05:00","udate":"2026-04-02T16:36:56-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397534\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397534\/field"},"owner":"332","id":"397534"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:06:01-05:00","email":"nona@goodharvestmarketing.com","phone":"5203608227","firstName":"Nona","lastName":"Patrick","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"db7ccaddb5999268b96c912ee6829245","socialdata_lastcheck":null,"email_local":"","email_domain":"goodharvestmarketing.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:36:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:06:01","updated_utc_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:37:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1cc55012c5d9f9b6be03db09a1a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Paul","last_name":"Gardner","full_name":"Paul Gardner","contact_id":"2990","email":"supplierengagement@suncor.com","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:37:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_23e7190862612f887f5f2ccfa34","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rachael","last_name":"Hons","full_name":"Rachael Hons","contact_id":"6660","email":"NO-EMAIL862@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : \r\nATM / 20 November 2025 Number not in 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:36-06:00","email":"NO-EMAIL862@DUMMY.com","phone":"4038277084","firstName":"Rachael","lastName":"Hons","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"063e4f6504aa62e746e97d45474ff7ec","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:36","updated_utc_timestamp":"2026-04-02 16:37:20","created_timestamp":"2025-11-18 09:45:36","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:36-06:00","email":"NO-EMAIL862@DUMMY.com","phone":"4038277084","firstName":"Rachael","lastName":"Hons","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"063e4f6504aa62e746e97d45474ff7ec","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:36","updated_utc_timestamp":"2026-04-02 16:37:21","created_timestamp":"2025-11-18 09:45:36","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:36-06:00","email":"NO-EMAIL862@DUMMY.com","phone":"4038277084","firstName":"Rachael","lastName":"Hons","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"063e4f6504aa62e746e97d45474ff7ec","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:36","updated_utc_timestamp":"2026-04-02 16:37:21","created_timestamp":"2025-11-18 09:45:36","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:37:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_470872c7fabad7458913ce61e27","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Pete","last_name":"Draghi","full_name":"Pete Draghi","contact_id":"425","email":"pete@draghisales.com","orgname":"","bloc_notes_ac":"Sept 23 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_470872c7fabad7458913ce61e27","X-RetellAI-SipTraceId":"call_470872c7fabad7458913ce61e27","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165830870,"end_timestamp":1775165833444,"duration_ms":2574,"transcript":"User: They extend the 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None of the required phrases or approved closing sentences were detected.","Debug Analytical Variables":"The call flow completion rate is very low at 10% because the call lasted only 2 seconds with no official opening, no survey questions, and no closing. Official opening gate accuracy is 0% as no opening was spoken. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no survey questions being asked. Mandatory phrase detection is 0% because none of the required phrases were present. The call was answered by a human but ended abruptly with the user hanging up immediately after a brief statement about warranty extension.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4657],"average":4657,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16027253821","direction":"outbound"},"event_timestamp":1775165838782} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 425 CALL ID: call_470872c7fabad7458913ce61e27 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:13-05:00","email":"pete@draghisales.com","phone":"6027253821","firstName":"Pete","lastName":"Draghi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"99b5038d31a7784140f84a0b9fa90865","socialdata_lastcheck":null,"email_local":"","email_domain":"draghisales.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:13","updated_utc_timestamp":"2026-04-02 16:37:19","created_timestamp":"2025-08-15 09:07:13","updated_timestamp":"2026-04-02 16:37:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/425\/automationEntryCounts"},"id":"425","organization":null}],"fieldValue":{"contact":"425","field":"76","value":"The call was very brief, with the user stating that the warranty was extended. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:13-05:00","email":"pete@draghisales.com","phone":"6027253821","firstName":"Pete","lastName":"Draghi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"99b5038d31a7784140f84a0b9fa90865","socialdata_lastcheck":null,"email_local":"","email_domain":"draghisales.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:13","updated_utc_timestamp":"2026-04-02 16:37:20","created_timestamp":"2025-08-15 09:07:13","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:13-05:00","email":"pete@draghisales.com","phone":"6027253821","firstName":"Pete","lastName":"Draghi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"99b5038d31a7784140f84a0b9fa90865","socialdata_lastcheck":null,"email_local":"","email_domain":"draghisales.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:13","updated_utc_timestamp":"2026-04-02 16:37:20","created_timestamp":"2025-08-15 09:07:13","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:13-05:00","email":"pete@draghisales.com","phone":"6027253821","firstName":"Pete","lastName":"Draghi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"99b5038d31a7784140f84a0b9fa90865","socialdata_lastcheck":null,"email_local":"","email_domain":"draghisales.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:13","updated_utc_timestamp":"2026-04-02 16:37:20","created_timestamp":"2025-08-15 09:07:13","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:13-05:00","email":"pete@draghisales.com","phone":"6027253821","firstName":"Pete","lastName":"Draghi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"99b5038d31a7784140f84a0b9fa90865","socialdata_lastcheck":null,"email_local":"","email_domain":"draghisales.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:13","updated_utc_timestamp":"2026-04-02 16:37:20","created_timestamp":"2025-08-15 09:07:13","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:13-05:00","email":"pete@draghisales.com","phone":"6027253821","firstName":"Pete","lastName":"Draghi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"99b5038d31a7784140f84a0b9fa90865","socialdata_lastcheck":null,"email_local":"","email_domain":"draghisales.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:13","updated_utc_timestamp":"2026-04-02 16:37:21","created_timestamp":"2025-08-15 09:07:13","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:45-05:00","email":"pmceachern@suncor.com","phone":"4032968000","firstName":"Penny","lastName":"McEachern","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"810de2f05d07cb9e0f3541fc4b0aa8b2","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"14","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:45","updated_utc_timestamp":"2026-04-02 16:37:21","created_timestamp":"2025-08-21 15:43:45","updated_timestamp":"2026-04-02 16:37:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:15:40","last_open_date":"2025-09-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:45-05:00","email":"pmceachern@suncor.com","phone":"4032968000","firstName":"Penny","lastName":"McEachern","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"810de2f05d07cb9e0f3541fc4b0aa8b2","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"14","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:45","updated_utc_timestamp":"2026-04-02 16:37:21","created_timestamp":"2025-08-21 15:43:45","updated_timestamp":"2026-04-02 16:37:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:15:40","last_open_date":"2025-09-08 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:45-05:00","email":"pmceachern@suncor.com","phone":"4032968000","firstName":"Penny","lastName":"McEachern","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"810de2f05d07cb9e0f3541fc4b0aa8b2","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"14","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:45","updated_utc_timestamp":"2026-04-02 16:37:21","created_timestamp":"2025-08-21 15:43:45","updated_timestamp":"2026-04-02 16:37:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 10:15:40","last_open_date":"2025-09-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:37:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3e2b05c782bd219f8d3d3f33832","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Vanessa","last_name":"Scott","full_name":"Vanessa Scott","contact_id":"5395","email":"vanessas@berqrng.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:37:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_77dff679e22df1d6c78c1d0926f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tammy","last_name":"Helle","full_name":"Tammy Helle","contact_id":"2482","email":"tahelle@suncor.com","orgname":"","bloc_notes_ac":"18 November 2025 very long wait - will call back\r\nATM / 21 November 2025 VM\r\nATM / 25 November 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:30-05:00","email":"tahelle@suncor.com","phone":"7808806105","firstName":"Tammy","lastName":"Helle","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"7e99638b63cae744ddccbf2af3d88791","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:30","updated_utc_timestamp":"2026-04-02 16:37:28","created_timestamp":"2025-08-21 15:44:30","updated_timestamp":"2026-04-02 16:37:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:36","last_open_date":"2025-09-02 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I’ll wait for the transfer.","words":[{"word":"Thank ","start":44.896,"end":45.221},{"word":"you.","start":45.221,"end":45.615},{"word":" I’ll ","start":45.650458251953125,"end":45.882458251953125},{"word":"wait ","start":45.882458251953125,"end":46.02145825195313},{"word":"for ","start":46.02145825195313,"end":46.13745825195313},{"word":"the ","start":46.13745825195313,"end":46.230458251953124},{"word":"transfer.","start":46.230458251953124,"end":46.915458251953126}],"metadata":{"response_id":6}},{"role":"user","content":"National Scouting of American Security. May I help you? ","words":[{"word":"National ","start":51.346998,"end":51.747},{"word":"Scouting ","start":51.747,"end":52.147},{"word":"of ","start":52.147,"end":52.387},{"word":"American ","start":52.387,"end":52.627},{"word":"Security. 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I’ll wait for the transfer.","words":[{"word":"Thank ","start":44.896,"end":45.221},{"word":"you.","start":45.221,"end":45.615},{"word":" I’ll ","start":45.650458251953125,"end":45.882458251953125},{"word":"wait ","start":45.882458251953125,"end":46.02145825195313},{"word":"for ","start":46.02145825195313,"end":46.13745825195313},{"word":"the ","start":46.13745825195313,"end":46.230458251953124},{"word":"transfer.","start":46.230458251953124,"end":46.915458251953126}],"metadata":{"response_id":6}},{"role":"user","content":"National Scouting of American Security. May I help you? ","words":[{"word":"National ","start":51.346998,"end":51.747},{"word":"Scouting ","start":51.747,"end":52.147},{"word":"of ","start":52.147,"end":52.387},{"word":"American ","start":52.387,"end":52.627},{"word":"Security. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:37:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9e5f05cc0ca5077069f34314850","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Roger","last_name":"Nelson","full_name":"Roger Nelson","contact_id":"222","email":"rebeccadyer@theblueguitarmagazine.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9e5f05cc0ca5077069f34314850","X-RetellAI-SipTraceId":"call_9e5f05cc0ca5077069f34314850","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165848964,"end_timestamp":1775165862770,"duration_ms":13806,"transcript":"User: Hello? \nAgent: 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:28-05:00","email":"rebeccadyer@theblueguitarmagazine.org","phone":"6026144826","firstName":"Roger","lastName":"Nelson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"20a71717538b8a0bb8591003f52276f2","socialdata_lastcheck":null,"email_local":"","email_domain":"theblueguitarmagazine.org","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:37:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:28","updated_utc_timestamp":"2026-04-02 16:37:50","created_timestamp":"2025-08-15 08:40:28","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:37:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_04e2caacfdcf6eee00eb8c62ace","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tyler","last_name":"Taggart","full_name":"Tyler Taggart","contact_id":"366","email":"tylert@thefoodapp.org","orgname":"","bloc_notes_ac":"Sept 23 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_04e2caacfdcf6eee00eb8c62ace","X-RetellAI-SipTraceId":"call_04e2caacfdcf6eee00eb8c62ace","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165867905,"end_timestamp":1775165870727,"duration_ms":2822,"transcript":"User: Hi. 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The call did not reach a human or complete any part of the script, and ended immediately at voicemail.","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening was possible as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to no human contact.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no part of the call flow was executed. No identity confirmation or official opening was possible, and no survey questions or closing phrases were delivered. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:37:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_656ac92d1114fcf16d17b54aff8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Robyn","last_name":"Webster","full_name":"Robyn Webster","contact_id":"6601","email":"NO-EMAIL831@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7804052549\r\ninfo@athlecticsalberta.ca\r\nATM Nov 20 2025 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May I please speak with Robyn?\nUser: I'm sorry. Robin is not at this number. \nAgent: I understand. Do you happen to have their \nUser: May I ask \nAgent: new contact \nUser: who's calling? \nAgent: My name is Ellen, and I’m calling on behalf of AtmanCo. Do you happen to have Robyn’s new contact information?\nUser: Not that I can give out on the phone. No. \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"user","content":"Good afternoon, ","words":[{"word":"Good ","start":1.2289998999999998,"end":1.4689999},{"word":"afternoon, ","start":1.4689999,"end":1.789}]},{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":0.916,"end":1.334},{"word":"may ","start":1.334,"end":1.508},{"word":"I ","start":1.508,"end":1.601},{"word":"please ","start":1.601,"end":1.868},{"word":"speak ","start":1.868,"end":2.112}],"metadata":{"response_id":0}},{"role":"user","content":"Athletics. ","words":[{"word":"Athletics. 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Do you happen to have their ","words":[{"word":"I ","start":11.762,"end":11.947},{"word":"understand.","start":11.947,"end":12.841},{"word":" Do ","start":12.887458251953126,"end":13.027458251953124},{"word":"you ","start":13.027458251953124,"end":13.224458251953125},{"word":"happen ","start":13.224458251953125,"end":13.503458251953125},{"word":"to ","start":13.503458251953125,"end":13.584458251953125},{"word":"have ","start":13.584458251953125,"end":13.747458251953125},{"word":"their ","start":13.747458251953125,"end":13.921458251953124}],"metadata":{"response_id":2}},{"role":"user","content":"May I ask ","words":[{"word":"May ","start":13.949,"end":14.269},{"word":"I ","start":14.269,"end":14.349001},{"word":"ask ","start":14.349001,"end":14.509000499999999}]},{"role":"agent","content":"new contact ","words":[{"word":"new ","start":13.921458251953124,"end":14.072458251953124},{"word":"contact ","start":14.072458251953124,"end":14.524458251953124}],"metadata":{"response_id":2}},{"role":"user","content":"who's calling? 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:37:59 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_18e1e32c6d50736bf2be08eb283","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rasa","last_name":"Navarro","full_name":"Rasa Navarro","contact_id":"9211","email":"rnavarro@homecareassistance.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_18e1e32c6d50736bf2be08eb283","X-RetellAI-SipTraceId":"call_18e1e32c6d50736bf2be08eb283","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165873221,"end_timestamp":1775165875302,"duration_ms":2081,"transcript":"User: Five two zero 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. Therefore, all metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4683],"average":4683,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15208332594","direction":"outbound"},"event_timestamp":1775165879962} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9211 CALL ID: call_18e1e32c6d50736bf2be08eb283 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:23-05:00","email":"rnavarro@homecareassistance.com","phone":"5208332594","firstName":"Rasa","lastName":"Navarro","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"116cb426bc3efd9c74f8d77d390cf5c0","socialdata_lastcheck":null,"email_local":"","email_domain":"homecareassistance.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:23","updated_utc_timestamp":"2026-04-02 16:38:01","created_timestamp":"2026-03-18 09:13:23","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:08:05-05:00","email":"peter.graham@psg-solutions.com","phone":"5207629518","firstName":"Peter","lastName":"Graham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7c62e6e0f78cdd08f947f81a2033daae","socialdata_lastcheck":null,"email_local":"","email_domain":"psg-solutions.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:08:05","updated_utc_timestamp":"2026-04-02 16:38:06","created_timestamp":"2025-08-15 09:08:05","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:38:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1e3a63fb7fd851fe2e5ae0b4df7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sam","last_name":"Clark","full_name":"Sam Clark","contact_id":"2415","email":"sclark@suncor.com","orgname":"","bloc_notes_ac":"Nov 18 2025 vm\r\nnumber not in service 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 2415 CALL ID: call_1e3a63fb7fd851fe2e5ae0b4df7 EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:44:00-05:00","email":"sclark@suncor.com","phone":"4032965641","firstName":"Sam","lastName":"Clark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"6fecd0fc184bca96cc90567db675482e","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:00","updated_utc_timestamp":"2026-04-02 16:38:09","created_timestamp":"2025-08-21 15:44:00","updated_timestamp":"2026-04-02 16:38:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:00-05:00","email":"sclark@suncor.com","phone":"4032965641","firstName":"Sam","lastName":"Clark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"6fecd0fc184bca96cc90567db675482e","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:00","updated_utc_timestamp":"2026-04-02 16:38:09","created_timestamp":"2025-08-21 15:44:00","updated_timestamp":"2026-04-02 16:38:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:04","last_open_date":"2025-09-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:38:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_18e1e32c6d50736bf2be08eb283","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rasa","last_name":"Navarro","full_name":"Rasa Navarro","contact_id":"9211","email":"rnavarro@homecareassistance.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_18e1e32c6d50736bf2be08eb283","X-RetellAI-SipTraceId":"call_18e1e32c6d50736bf2be08eb283","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165873221,"end_timestamp":1775165875302,"duration_ms":2081,"transcript":"User: Five two zero 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:13:23-05:00","email":"rnavarro@homecareassistance.com","phone":"5208332594","firstName":"Rasa","lastName":"Navarro","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"116cb426bc3efd9c74f8d77d390cf5c0","socialdata_lastcheck":null,"email_local":"","email_domain":"homecareassistance.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:23","updated_utc_timestamp":"2026-04-02 16:38:02","created_timestamp":"2026-03-18 09:13:23","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:13:23-05:00","email":"rnavarro@homecareassistance.com","phone":"5208332594","firstName":"Rasa","lastName":"Navarro","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"116cb426bc3efd9c74f8d77d390cf5c0","socialdata_lastcheck":null,"email_local":"","email_domain":"homecareassistance.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:23","updated_utc_timestamp":"2026-04-02 16:38:02","created_timestamp":"2026-03-18 09:13:23","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:38:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fe5cab2d06cf80447cc432529d2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Patrick","last_name":"Floyd","full_name":"Patrick Floyd","contact_id":"420","email":"patrick@chadsbearlake.com","orgname":"","bloc_notes_ac":"Sept 23 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fe5cab2d06cf80447cc432529d2","X-RetellAI-SipTraceId":"call_fe5cab2d06cf80447cc432529d2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165787145,"end_timestamp":1775165891085,"duration_ms":103940,"transcript":"Agent: Hello, may I please speak with Patrick?\nAgent: Sorry, am I speaking with Patrick?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Patrick?","words":[{"word":"Hello, ","start":0.97,"end":1.411},{"word":"may ","start":1.411,"end":1.585},{"word":"I ","start":1.585,"end":1.643},{"word":"please ","start":1.643,"end":1.841},{"word":"speak ","start":1.841,"end":2.061},{"word":"with ","start":2.061,"end":2.235},{"word":"Patrick?","start":2.235,"end":2.967}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, am I speaking with Patrick?","words":[{"word":"Sorry, ","start":14.202,"end":14.515},{"word":"am ","start":14.515,"end":14.678},{"word":"I ","start":14.678,"end":14.771},{"word":"speaking ","start":14.771,"end":15.084},{"word":"with ","start":15.084,"end":15.247},{"word":"Patrick?","start":15.247,"end":15.92}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Patrick?","words":[{"word":"Hello, ","start":0.97,"end":1.411},{"word":"may ","start":1.411,"end":1.585},{"word":"I ","start":1.585,"end":1.643},{"word":"please ","start":1.643,"end":1.841},{"word":"speak ","start":1.841,"end":2.061},{"word":"with ","start":2.061,"end":2.235},{"word":"Patrick?","start":2.235,"end":2.967}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, am I speaking with Patrick?","words":[{"word":"Sorry, ","start":14.202,"end":14.515},{"word":"am ","start":14.515,"end":14.678},{"word":"I ","start":14.678,"end":14.771},{"word":"speaking ","start":14.771,"end":15.084},{"word":"with 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The official opening was not delivered, no survey questions were asked, and the call ended prematurely due to inactivity.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation; only a brief confirmation attempt was made.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as no questions were asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with wording was possible.","Mandatory Phrase Detection":"0%. Required phrases such as 'for statistical purposes' and approved closing were not present.","Debug Analytical Variables":"The call ended shortly after the initial greeting and identity confirmation attempt, so the official opening was never delivered, resulting in a 0% Call Flow Completion Rate. Since no official opening was spoken after confirmation, Official Opening Gate Accuracy is 0%. No survey questions were asked, so Survey Order Integrity and Skip Logic Accuracy are 100% by default. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to absence of survey questions and required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4660,4674],"average":4667,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14358815997","direction":"outbound"},"event_timestamp":1775165895008} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 420 CALL ID: call_fe5cab2d06cf80447cc432529d2 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:09-05:00","email":"patrick@chadsbearlake.com","phone":"4358815997","firstName":"Patrick","lastName":"Floyd","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"14bc0df72be4fee6a9ab34afb36d148d","socialdata_lastcheck":null,"email_local":"","email_domain":"chadsbearlake.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:09","updated_utc_timestamp":"2026-04-02 16:38:15","created_timestamp":"2025-08-15 09:07:09","updated_timestamp":"2026-04-02 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agent attempted to reach Patrick but the call ended shortly after the initial greeting and confirmation attempt without further conversation.","cdate":"2026-04-02T16:38:15-05:00","udate":"2026-04-02T16:38:15-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397677\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397677\/field"},"owner":"420","id":"397677"}} FIELD 77 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:09-05:00","email":"patrick@chadsbearlake.com","phone":"4358815997","firstName":"Patrick","lastName":"Floyd","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"14bc0df72be4fee6a9ab34afb36d148d","socialdata_lastcheck":null,"email_local":"","email_domain":"chadsbearlake.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:09","updated_utc_timestamp":"2026-04-02 16:38:16","created_timestamp":"2025-08-15 09:07:09","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:09-05:00","email":"patrick@chadsbearlake.com","phone":"4358815997","firstName":"Patrick","lastName":"Floyd","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"14bc0df72be4fee6a9ab34afb36d148d","socialdata_lastcheck":null,"email_local":"","email_domain":"chadsbearlake.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:09","updated_utc_timestamp":"2026-04-02 16:38:16","created_timestamp":"2025-08-15 09:07:09","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:09-05:00","email":"patrick@chadsbearlake.com","phone":"4358815997","firstName":"Patrick","lastName":"Floyd","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"14bc0df72be4fee6a9ab34afb36d148d","socialdata_lastcheck":null,"email_local":"","email_domain":"chadsbearlake.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:09","updated_utc_timestamp":"2026-04-02 16:38:16","created_timestamp":"2025-08-15 09:07:09","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:09-05:00","email":"patrick@chadsbearlake.com","phone":"4358815997","firstName":"Patrick","lastName":"Floyd","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"14bc0df72be4fee6a9ab34afb36d148d","socialdata_lastcheck":null,"email_local":"","email_domain":"chadsbearlake.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:09","updated_utc_timestamp":"2026-04-02 16:38:17","created_timestamp":"2025-08-15 09:07:09","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T09:07:09-05:00","email":"patrick@chadsbearlake.com","phone":"4358815997","firstName":"Patrick","lastName":"Floyd","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"14bc0df72be4fee6a9ab34afb36d148d","socialdata_lastcheck":null,"email_local":"","email_domain":"chadsbearlake.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:07:09","updated_utc_timestamp":"2026-04-02 16:38:17","created_timestamp":"2025-08-15 09:07:09","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:38:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_62be550f16cc88e84369bdf4786","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Patrick","last_name":"Ryan","full_name":"Patrick Ryan","contact_id":"2318","email":"pryan@enmax.com","orgname":"","bloc_notes_ac":"18 November 2025 VM\r\nATM / 21 November 2025 Not at the office\r\nATM / 25 November 2025 Can only be reached by 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November 2025 VM\r\nATM \/ 21 November 2025 Not at the office\r\nATM \/ 25 November 2025 Can only be reached by e-mail\n2026 Apr 02 call reached security reception, unable to transfer to Patrick, advised to send email to customer care","cdate":"2025-10-22T14:03:31-05:00","udate":"2026-04-02T16:38:19-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/98272\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/98272\/field"},"owner":"2318","id":"98272"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:19-05:00","email":"pryan@enmax.com","phone":"4035143000","firstName":"Patrick","lastName":"Ryan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f14f5f1463fcdc97eecfc076040f6c2d","socialdata_lastcheck":null,"email_local":"","email_domain":"enmax.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:19","updated_utc_timestamp":"2026-04-02 16:38:20","created_timestamp":"2025-08-21 15:43:19","updated_timestamp":"2026-04-02 16:38:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:35:44","last_open_date":"2025-09-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:19-05:00","email":"pryan@enmax.com","phone":"4035143000","firstName":"Patrick","lastName":"Ryan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f14f5f1463fcdc97eecfc076040f6c2d","socialdata_lastcheck":null,"email_local":"","email_domain":"enmax.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:19","updated_utc_timestamp":"2026-04-02 16:38:20","created_timestamp":"2025-08-21 15:43:19","updated_timestamp":"2026-04-02 16:38:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:35:44","last_open_date":"2025-09-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:19-05:00","email":"simrit.parmar@norquest.ca","phone":"7806446323","firstName":"Simrit","lastName":"Parmar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"cbb8f2c259458f53398ed9970e2f9047","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:19","updated_utc_timestamp":"2026-04-02 16:38:24","created_timestamp":"2025-08-21 15:48:19","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:19-05:00","email":"simrit.parmar@norquest.ca","phone":"7806446323","firstName":"Simrit","lastName":"Parmar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"cbb8f2c259458f53398ed9970e2f9047","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:19","updated_utc_timestamp":"2026-04-02 16:38:24","created_timestamp":"2025-08-21 15:48:19","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:19-05:00","email":"simrit.parmar@norquest.ca","phone":"7806446323","firstName":"Simrit","lastName":"Parmar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"cbb8f2c259458f53398ed9970e2f9047","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:19","updated_utc_timestamp":"2026-04-02 16:38:24","created_timestamp":"2025-08-21 15:48:19","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:19-05:00","email":"simrit.parmar@norquest.ca","phone":"7806446323","firstName":"Simrit","lastName":"Parmar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"cbb8f2c259458f53398ed9970e2f9047","socialdata_lastcheck":null,"email_local":"","email_domain":"norquest.ca","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:19","updated_utc_timestamp":"2026-04-02 16:38:24","created_timestamp":"2025-08-21 15:48:19","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:38:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a8acbc51133235e55930dce2d52","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sylvia","last_name":"Graham","full_name":"Sylvia Graham","contact_id":"388","email":"sylvia.graham@psg-solutions.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a8acbc51133235e55930dce2d52","X-RetellAI-SipTraceId":"call_a8acbc51133235e55930dce2d52","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165885806,"end_timestamp":1775165898195,"duration_ms":12389,"transcript":"User: Please hold while I try to connect you. \nAgent: Thank you. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:38:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9b91a129b467b7e55dca247d1bd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sophie","last_name":"Cormier","full_name":"Sophie Cormier","contact_id":"3622","email":"sophielegercormier@propane.ca","orgname":"","bloc_notes_ac":"Oct 24 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9b91a129b467b7e55dca247d1bd","X-RetellAI-SipTraceId":"call_9b91a129b467b7e55dca247d1bd","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165913788,"end_timestamp":1775165916349,"duration_ms":2561,"transcript":"Agent: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:38:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_05da74220ab712f7239673f3683","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tiffany","last_name":"Selchow","full_name":"Tiffany Selchow","contact_id":"235","email":"tnselchow@arizonabeef.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_05da74220ab712f7239673f3683","X-RetellAI-SipTraceId":"call_05da74220ab712f7239673f3683","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165923922,"end_timestamp":1775165926460,"duration_ms":2538,"transcript":"User: Hello. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all related metrics are scored at 0%. The call disposition code 06 indicates voicemail was reached and no message was left, confirming the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4686],"average":4686,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16028853229","direction":"outbound"},"event_timestamp":1775165931636} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 235 CALL ID: call_05da74220ab712f7239673f3683 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:35-05:00","email":"tnselchow@arizonabeef.org","phone":"6028853229","firstName":"Tiffany","lastName":"Selchow","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"4d698fe93443612b43f9b142ae7e2332","socialdata_lastcheck":null,"email_local":"","email_domain":"arizonabeef.org","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:35","updated_utc_timestamp":"2026-04-02 16:38:52","created_timestamp":"2025-08-15 08:40:35","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:35-05:00","email":"tnselchow@arizonabeef.org","phone":"6028853229","firstName":"Tiffany","lastName":"Selchow","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"4d698fe93443612b43f9b142ae7e2332","socialdata_lastcheck":null,"email_local":"","email_domain":"arizonabeef.org","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:35","updated_utc_timestamp":"2026-04-02 16:38:53","created_timestamp":"2025-08-15 08:40:35","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:38:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2d8d42b87028ad2d79780855fb5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Zack","last_name":"Greenfield","full_name":"Zack Greenfield","contact_id":"257","email":"zack@zackgreenfield.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2d8d42b87028ad2d79780855fb5","X-RetellAI-SipTraceId":"call_2d8d42b87028ad2d79780855fb5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165926506,"end_timestamp":1775165932254,"duration_ms":5748,"transcript":"Agent: Hello, may I please 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This is Zach. You've reached my work line. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Zack?","words":[{"word":"Hello, ","start":1.14,"end":1.43},{"word":"may ","start":1.43,"end":1.581},{"word":"I ","start":1.581,"end":1.651},{"word":"please ","start":1.651,"end":1.872},{"word":"speak ","start":1.872,"end":2.057},{"word":"with ","start":2.057,"end":2.208},{"word":"Zack?","start":2.208,"end":2.696}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Zach. You've reached my work line. ","words":[{"word":"Hi. ","start":3.106,"end":3.4259999},{"word":"This ","start":3.4259999,"end":3.586},{"word":"is ","start":3.586,"end":3.6659998999999996},{"word":"Zach. ","start":3.6659998999999996,"end":3.9859999999999998},{"word":"You've ","start":3.9859999999999998,"end":4.226},{"word":"reached ","start":4.226,"end":4.466},{"word":"my ","start":4.466,"end":4.946},{"word":"work ","start":4.946,"end":5.266},{"word":"line. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:45-05:00","email":"zack@zackgreenfield.com","phone":"6235621081","firstName":"Zack","lastName":"Greenfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"d73929c9adcdb279e0e2e6d6aa9a485f","socialdata_lastcheck":null,"email_local":"","email_domain":"zackgreenfield.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:45","updated_utc_timestamp":"2026-04-02 16:38:57","created_timestamp":"2025-08-15 08:40:45","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:45-05:00","email":"zack@zackgreenfield.com","phone":"6235621081","firstName":"Zack","lastName":"Greenfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"d73929c9adcdb279e0e2e6d6aa9a485f","socialdata_lastcheck":null,"email_local":"","email_domain":"zackgreenfield.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:45","updated_utc_timestamp":"2026-04-02 16:38:57","created_timestamp":"2025-08-15 08:40:45","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:45-05:00","email":"zack@zackgreenfield.com","phone":"6235621081","firstName":"Zack","lastName":"Greenfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"d73929c9adcdb279e0e2e6d6aa9a485f","socialdata_lastcheck":null,"email_local":"","email_domain":"zackgreenfield.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:45","updated_utc_timestamp":"2026-04-02 16:38:57","created_timestamp":"2025-08-15 08:40:45","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:45-05:00","email":"zack@zackgreenfield.com","phone":"6235621081","firstName":"Zack","lastName":"Greenfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"d73929c9adcdb279e0e2e6d6aa9a485f","socialdata_lastcheck":null,"email_local":"","email_domain":"zackgreenfield.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:45","updated_utc_timestamp":"2026-04-02 16:38:58","created_timestamp":"2025-08-15 08:40:45","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:45-05:00","email":"zack@zackgreenfield.com","phone":"6235621081","firstName":"Zack","lastName":"Greenfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"d73929c9adcdb279e0e2e6d6aa9a485f","socialdata_lastcheck":null,"email_local":"","email_domain":"zackgreenfield.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:45","updated_utc_timestamp":"2026-04-02 16:38:58","created_timestamp":"2025-08-15 08:40:45","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-15T08:40:45-05:00","email":"zack@zackgreenfield.com","phone":"6235621081","firstName":"Zack","lastName":"Greenfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"d73929c9adcdb279e0e2e6d6aa9a485f","socialdata_lastcheck":null,"email_local":"","email_domain":"zackgreenfield.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:38:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:45","updated_utc_timestamp":"2026-04-02 16:38:58","created_timestamp":"2025-08-15 08:40:45","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:39:03 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d3245d524ea75ee139ea886b774","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Prosci","last_name":"Daramola","full_name":"Prosci Daramola","contact_id":"8253","email":"prosci.daramola@megenergy.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d3245d524ea75ee139ea886b774","X-RetellAI-SipTraceId":"call_d3245d524ea75ee139ea886b774","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165828436,"end_timestamp":1775165939372,"duration_ms":110936,"transcript":"User: Thank \nAgent: Hello, may \nUser: you for calling Novas Energy. An integrated energy company. An operator will be with you shortly. This call will be recorded to ensure accuracy, and for quality assurance or as otherwise permitted by applicable laws. \nAgent: Thank \nUser: Thank you for calling Synovus Energy, an integrated energy company. An operator will be with you shortly. This call will be recorded to ensure accuracy and for quality assurance or as otherwise permitted by applicable laws. \nAgent: Thank you for letting me know. I’ll wait for the operator.\nUser: Good afternoon. Synovus Energy. How may I direct your call? \nAgent: Good afternoon. May I please speak with Prosci?\nUser: Sorry. With who? \nAgent: I’m looking to speak with Prosci Daramola, please.\nUser: Can you spell the last name for me? \nAgent: Certainly. The last name is spelled D-A-R-A-M-O-L-A.\nUser: D a r a m o l a. \nAgent: That’s correct, thank you. May I speak with Prosci Daramola, please?\nUser: How do I spell the first name? \nAgent: Of course. The first name is spelled P-R-O-S-C-I.\nUser: I don't have anybody here by that name. \nAgent: I understand. Do you happen to have their new contact information?\nUser: Why would I have the new contact information if I don't have anybody by that name here? \nAgent: Thank you for clarifying. I appreciate your help. Goodbye.\n","transcript_object":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.1520000000000001,"end":1.3920000000000001}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.004,"end":1.317},{"word":"may ","start":1.317,"end":1.468}],"metadata":{"response_id":0}},{"role":"user","content":"you for calling Novas Energy. An integrated energy company. An operator will be with you shortly. This call will be recorded to ensure accuracy, and for quality assurance or as otherwise permitted by applicable laws. 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","words":[{"word":"Can ","start":59.641999999999996,"end":59.961999999999996},{"word":"you ","start":59.961999999999996,"end":60.041999999999994},{"word":"spell ","start":60.041999999999994,"end":60.202},{"word":"the ","start":60.202,"end":60.361998},{"word":"last ","start":60.361998,"end":60.521997999999996},{"word":"name ","start":60.521997999999996,"end":60.681999999999995},{"word":"for ","start":60.681999999999995,"end":60.842},{"word":"me? ","start":60.842,"end":60.922}]},{"role":"agent","content":"Certainly. The last name is spelled D-A-R-A-M-O-L-A.","words":[{"word":"Certainly.","start":62.104,"end":62.952},{"word":" The ","start":62.997666748046875,"end":63.10266674804687},{"word":"last ","start":63.10266674804687,"end":63.34666674804687},{"word":"name ","start":63.34666674804687,"end":63.50866674804688},{"word":"is ","start":63.50866674804688,"end":63.59066674804688},{"word":"spelled ","start":63.59066674804688,"end":64.10066674804688},{"word":"D-A-R-A-M-O-L-A.","start":64.10066674804688,"end":66.52766674804687}],"metadata":{"response_id":7}},{"role":"user","content":"D a r a m o l a. ","words":[{"word":"D ","start":72.41199999999999,"end":72.812},{"word":"a ","start":72.812,"end":72.972},{"word":"r ","start":72.972,"end":73.212},{"word":"a ","start":73.212,"end":73.37200399999999},{"word":"m ","start":73.37200399999999,"end":73.612},{"word":"o ","start":73.612,"end":73.77199999999999},{"word":"l ","start":73.77199999999999,"end":74.012},{"word":"a. ","start":74.012,"end":74.172}]},{"role":"agent","content":"That’s correct, thank you. May I speak with Prosci Daramola, please?","words":[{"word":"That’s ","start":76.411,"end":76.783},{"word":"correct, ","start":76.783,"end":77.178},{"word":"thank ","start":77.178,"end":77.445},{"word":"you.","start":77.445,"end":77.863},{"word":" May ","start":77.9085,"end":78.0945},{"word":"I ","start":78.0945,"end":78.1875},{"word":"speak ","start":78.1875,"end":78.4665},{"word":"with ","start":78.4665,"end":78.6405},{"word":"Prosci ","start":78.6405,"end":78.9655},{"word":"Daramola, ","start":78.9655,"end":79.4875},{"word":"please?","start":79.4875,"end":79.9985}],"metadata":{"response_id":8}},{"role":"user","content":"How do I spell the first name? ","words":[{"word":"How ","start":85.892,"end":86.372},{"word":"do ","start":86.372,"end":86.532},{"word":"I ","start":86.532,"end":86.612},{"word":"spell ","start":86.612,"end":86.85199999999999},{"word":"the ","start":86.85199999999999,"end":86.932},{"word":"first ","start":86.932,"end":87.092},{"word":"name? ","start":87.092,"end":87.252}]},{"role":"agent","content":"Of course. The first name is spelled P-R-O-S-C-I.","words":[{"word":"Of ","start":88.333,"end":88.542},{"word":"course.","start":88.542,"end":89.18},{"word":" The ","start":89.22625,"end":89.40125},{"word":"first ","start":89.40125,"end":89.61025},{"word":"name ","start":89.61025,"end":89.77225},{"word":"is ","start":89.77225,"end":89.84225},{"word":"spelled ","start":89.84225,"end":90.17825},{"word":"P-R-O-S-C-I.","start":90.17825,"end":91.50225}],"metadata":{"response_id":9}},{"role":"user","content":"I don't have anybody here by that name. ","words":[{"word":"I ","start":92.672,"end":92.912005},{"word":"don't ","start":92.912005,"end":93.152},{"word":"have ","start":93.152,"end":93.232005},{"word":"anybody ","start":93.232005,"end":93.472},{"word":"here ","start":93.472,"end":93.712},{"word":"by ","start":93.712,"end":93.87200399999999},{"word":"that ","start":93.87200399999999,"end":93.952006},{"word":"name. ","start":93.952006,"end":94.112}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":95.34,"end":95.526},{"word":"understand.","start":95.526,"end":96.246},{"word":" Do ","start":96.28066674804687,"end":96.45466674804688},{"word":"you ","start":96.45466674804688,"end":96.59366674804687},{"word":"happen ","start":96.59366674804687,"end":96.88466674804687},{"word":"to ","start":96.88466674804687,"end":96.98866674804688},{"word":"have ","start":96.98866674804688,"end":97.15166674804688},{"word":"their ","start":97.15166674804688,"end":97.31366674804687},{"word":"new ","start":97.31366674804687,"end":97.46466674804688},{"word":"contact ","start":97.46466674804688,"end":97.90566674804687},{"word":"information?","start":97.90566674804687,"end":98.70666674804687}],"metadata":{"response_id":10}},{"role":"user","content":"Why would I have the new contact information if I don't have anybody by that name here? ","words":[{"word":"Why ","start":100.60199999999999,"end":100.842},{"word":"would ","start":100.842,"end":101.002},{"word":"I ","start":101.002,"end":101.082},{"word":"have ","start":101.082,"end":101.24199999999999},{"word":"the ","start":101.24199999999999,"end":101.322},{"word":"new ","start":101.322,"end":101.482},{"word":"contact ","start":101.482,"end":101.722},{"word":"information ","start":102.002,"end":102.322},{"word":"if ","start":102.322,"end":102.562},{"word":"I ","start":102.562,"end":102.722},{"word":"don't ","start":102.722,"end":102.88199999999999},{"word":"have ","start":102.88199999999999,"end":102.962},{"word":"anybody ","start":102.962,"end":103.282},{"word":"by ","start":103.282,"end":103.60199999999999},{"word":"that ","start":103.60199999999999,"end":103.762},{"word":"name ","start":103.762,"end":103.922},{"word":"here? ","start":103.922,"end":104.082}]},{"role":"agent","content":"Thank you for clarifying. I appreciate your help. Goodbye.","words":[{"word":"Thank ","start":107.581,"end":107.848},{"word":"you ","start":107.848,"end":107.976},{"word":"for ","start":107.976,"end":108.127},{"word":"clarifying.","start":108.127,"end":109.056},{"word":" I ","start":109.1015,"end":109.2065},{"word":"appreciate ","start":109.2065,"end":109.6245},{"word":"your ","start":109.6245,"end":109.7525},{"word":"help.","start":109.7525,"end":110.1705},{"word":" Goodbye.","start":110.21604174804688,"end":110.91304174804688}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.1520000000000001,"end":1.3920000000000001}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.004,"end":1.317},{"word":"may ","start":1.317,"end":1.468}],"metadata":{"response_id":0}},{"role":"user","content":"you for calling Novas Energy. An integrated energy company. An operator will be with you shortly. This call will be recorded to ensure accuracy, and for quality assurance or as otherwise permitted by applicable laws. ","words":[{"word":"you ","start":1.3920000000000001,"end":1.552},{"word":"for ","start":1.552,"end":1.712},{"word":"calling ","start":1.712,"end":2.112},{"word":"Novas ","start":2.4319999,"end":2.7520000000000002},{"word":"Energy. ","start":2.7520000000000002,"end":3.152},{"word":"An ","start":3.512,"end":3.832},{"word":"integrated ","start":3.832,"end":4.3119997},{"word":"energy ","start":4.3119997,"end":4.952},{"word":"company. ","start":4.952,"end":5.672},{"word":"An ","start":6.072,"end":6.3919997},{"word":"operator ","start":6.3919997,"end":6.952},{"word":"will ","start":6.952,"end":7.192},{"word":"be ","start":7.192,"end":7.3519997},{"word":"with ","start":7.3519997,"end":7.5119995},{"word":"you ","start":7.5119995,"end":7.7520003},{"word":"shortly. 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","start":16.572,"end":16.812}]},{"role":"agent","content":"Thank ","words":[{"word":"Thank ","start":19.783,"end":20.178}],"metadata":{"response_id":2}},{"role":"user","content":"Thank you for calling Synovus Energy, an integrated energy company. An operator will be with you shortly. This call will be recorded to ensure accuracy and for quality assurance or as otherwise permitted by applicable laws. ","words":[{"word":"Thank ","start":20.151999,"end":20.392},{"word":"you ","start":20.392,"end":20.552},{"word":"for ","start":20.742,"end":20.821999},{"word":"calling ","start":20.821999,"end":21.141999},{"word":"Synovus ","start":21.141999,"end":21.782},{"word":"Energy, ","start":21.782,"end":22.582},{"word":"an ","start":22.582,"end":22.821999},{"word":"integrated ","start":22.821999,"end":23.461998},{"word":"energy ","start":23.461998,"end":23.942},{"word":"company. 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","start":35.651999999999994,"end":35.891999999999996}]},{"role":"agent","content":"Thank you for letting me know. I’ll wait for the operator.","words":[{"word":"Thank ","start":37.497,"end":37.764},{"word":"you ","start":37.764,"end":37.892},{"word":"for ","start":37.892,"end":38.031},{"word":"letting ","start":38.031,"end":38.287},{"word":"me ","start":38.287,"end":38.391},{"word":"know.","start":38.391,"end":38.949},{"word":" I’ll ","start":38.9605,"end":39.1695},{"word":"wait ","start":39.1695,"end":39.3435},{"word":"for ","start":39.3435,"end":39.4595},{"word":"the ","start":39.4595,"end":39.5755},{"word":"operator.","start":39.5755,"end":40.2485}],"metadata":{"response_id":3}},{"role":"user","content":"Good afternoon. Synovus Energy. How may I direct your call? ","words":[{"word":"Good ","start":46.44199999999999,"end":46.76199999999999},{"word":"afternoon. ","start":46.76199999999999,"end":47.162},{"word":"Synovus ","start":47.162,"end":47.562003},{"word":"Energy. ","start":47.562003,"end":47.882002},{"word":"How ","start":47.882002,"end":48.042002},{"word":"may ","start":48.042002,"end":48.122},{"word":"I ","start":48.122,"end":48.20200199999999},{"word":"direct ","start":48.20200199999999,"end":48.361999999999995},{"word":"your ","start":48.361999999999995,"end":48.522},{"word":"call? ","start":48.522,"end":48.681999999999995}]},{"role":"agent","content":"Good afternoon. May I please speak with Prosci?","words":[{"word":"Good ","start":49.805,"end":50.002},{"word":"afternoon.","start":50.002,"end":50.664},{"word":" May ","start":50.71025,"end":50.89625},{"word":"I ","start":50.89625,"end":50.97725},{"word":"please ","start":50.97725,"end":51.27925},{"word":"speak ","start":51.27925,"end":51.54625},{"word":"with ","start":51.54625,"end":51.73225},{"word":"Prosci?","start":51.73225,"end":52.42925}],"metadata":{"response_id":5}},{"role":"user","content":"Sorry. With who? ","words":[{"word":"Sorry. ","start":54.151999999999994,"end":54.471999999999994},{"word":"With ","start":54.471999999999994,"end":54.632},{"word":"who? ","start":54.632,"end":54.792002}]},{"role":"agent","content":"I’m looking to speak with Prosci Daramola, please.","words":[{"word":"I’m ","start":55.989,"end":56.175},{"word":"looking ","start":56.175,"end":56.453},{"word":"to ","start":56.453,"end":56.535},{"word":"speak ","start":56.535,"end":56.755},{"word":"with ","start":56.755,"end":56.918},{"word":"Prosci ","start":56.918,"end":57.301},{"word":"Daramola, ","start":57.301,"end":57.858},{"word":"please.","start":57.858,"end":58.532}],"metadata":{"response_id":6}},{"role":"user","content":"Can you spell the last name for me? ","words":[{"word":"Can ","start":59.641999999999996,"end":59.961999999999996},{"word":"you ","start":59.961999999999996,"end":60.041999999999994},{"word":"spell ","start":60.041999999999994,"end":60.202},{"word":"the ","start":60.202,"end":60.361998},{"word":"last ","start":60.361998,"end":60.521997999999996},{"word":"name ","start":60.521997999999996,"end":60.681999999999995},{"word":"for ","start":60.681999999999995,"end":60.842},{"word":"me? ","start":60.842,"end":60.922}]},{"role":"agent","content":"Certainly. The last name is spelled D-A-R-A-M-O-L-A.","words":[{"word":"Certainly.","start":62.104,"end":62.952},{"word":" The ","start":62.997666748046875,"end":63.10266674804687},{"word":"last ","start":63.10266674804687,"end":63.34666674804687},{"word":"name ","start":63.34666674804687,"end":63.50866674804688},{"word":"is ","start":63.50866674804688,"end":63.59066674804688},{"word":"spelled ","start":63.59066674804688,"end":64.10066674804688},{"word":"D-A-R-A-M-O-L-A.","start":64.10066674804688,"end":66.52766674804687}],"metadata":{"response_id":7}},{"role":"user","content":"D a r a m o l a. ","words":[{"word":"D ","start":72.41199999999999,"end":72.812},{"word":"a ","start":72.812,"end":72.972},{"word":"r ","start":72.972,"end":73.212},{"word":"a ","start":73.212,"end":73.37200399999999},{"word":"m ","start":73.37200399999999,"end":73.612},{"word":"o ","start":73.612,"end":73.77199999999999},{"word":"l ","start":73.77199999999999,"end":74.012},{"word":"a. ","start":74.012,"end":74.172}]},{"role":"agent","content":"That’s correct, thank you. May I speak with Prosci Daramola, please?","words":[{"word":"That’s ","start":76.411,"end":76.783},{"word":"correct, ","start":76.783,"end":77.178},{"word":"thank ","start":77.178,"end":77.445},{"word":"you.","start":77.445,"end":77.863},{"word":" May ","start":77.9085,"end":78.0945},{"word":"I ","start":78.0945,"end":78.1875},{"word":"speak ","start":78.1875,"end":78.4665},{"word":"with ","start":78.4665,"end":78.6405},{"word":"Prosci ","start":78.6405,"end":78.9655},{"word":"Daramola, ","start":78.9655,"end":79.4875},{"word":"please?","start":79.4875,"end":79.9985}],"metadata":{"response_id":8}},{"role":"user","content":"How do I spell the first name? ","words":[{"word":"How ","start":85.892,"end":86.372},{"word":"do ","start":86.372,"end":86.532},{"word":"I ","start":86.532,"end":86.612},{"word":"spell ","start":86.612,"end":86.85199999999999},{"word":"the ","start":86.85199999999999,"end":86.932},{"word":"first ","start":86.932,"end":87.092},{"word":"name? ","start":87.092,"end":87.252}]},{"role":"agent","content":"Of course. The first name is spelled P-R-O-S-C-I.","words":[{"word":"Of ","start":88.333,"end":88.542},{"word":"course.","start":88.542,"end":89.18},{"word":" The ","start":89.22625,"end":89.40125},{"word":"first ","start":89.40125,"end":89.61025},{"word":"name ","start":89.61025,"end":89.77225},{"word":"is ","start":89.77225,"end":89.84225},{"word":"spelled ","start":89.84225,"end":90.17825},{"word":"P-R-O-S-C-I.","start":90.17825,"end":91.50225}],"metadata":{"response_id":9}},{"role":"user","content":"I don't have anybody here by that name. ","words":[{"word":"I ","start":92.672,"end":92.912005},{"word":"don't ","start":92.912005,"end":93.152},{"word":"have ","start":93.152,"end":93.232005},{"word":"anybody ","start":93.232005,"end":93.472},{"word":"here ","start":93.472,"end":93.712},{"word":"by ","start":93.712,"end":93.87200399999999},{"word":"that ","start":93.87200399999999,"end":93.952006},{"word":"name. ","start":93.952006,"end":94.112}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":95.34,"end":95.526},{"word":"understand.","start":95.526,"end":96.246},{"word":" Do ","start":96.28066674804687,"end":96.45466674804688},{"word":"you ","start":96.45466674804688,"end":96.59366674804687},{"word":"happen ","start":96.59366674804687,"end":96.88466674804687},{"word":"to ","start":96.88466674804687,"end":96.98866674804688},{"word":"have ","start":96.98866674804688,"end":97.15166674804688},{"word":"their ","start":97.15166674804688,"end":97.31366674804687},{"word":"new ","start":97.31366674804687,"end":97.46466674804688},{"word":"contact ","start":97.46466674804688,"end":97.90566674804687},{"word":"information?","start":97.90566674804687,"end":98.70666674804687}],"metadata":{"response_id":10}},{"role":"user","content":"Why would I have the new contact information if I don't have anybody by that name here? ","words":[{"word":"Why ","start":100.60199999999999,"end":100.842},{"word":"would ","start":100.842,"end":101.002},{"word":"I ","start":101.002,"end":101.082},{"word":"have ","start":101.082,"end":101.24199999999999},{"word":"the ","start":101.24199999999999,"end":101.322},{"word":"new ","start":101.322,"end":101.482},{"word":"contact ","start":101.482,"end":101.722},{"word":"information ","start":102.002,"end":102.322},{"word":"if ","start":102.322,"end":102.562},{"word":"I ","start":102.562,"end":102.722},{"word":"don't ","start":102.722,"end":102.88199999999999},{"word":"have ","start":102.88199999999999,"end":102.962},{"word":"anybody ","start":102.962,"end":103.282},{"word":"by ","start":103.282,"end":103.60199999999999},{"word":"that ","start":103.60199999999999,"end":103.762},{"word":"name ","start":103.762,"end":103.922},{"word":"here? ","start":103.922,"end":104.082}]},{"role":"agent","content":"Thank you for clarifying. I appreciate your help. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:06-06:00","email":"prosci.daramola@megenergy.com","phone":"","firstName":"Prosci","lastName":"Daramola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-27","ip":"168661397","ua":"okhttp\/3.14.1","hash":"bb53ed79419a11b498271e3c7f1b38a9","socialdata_lastcheck":null,"email_local":"","email_domain":"megenergy.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:06","updated_utc_timestamp":"2026-04-02 16:39:05","created_timestamp":"2025-11-27 10:34:06","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:06-06:00","email":"prosci.daramola@megenergy.com","phone":"","firstName":"Prosci","lastName":"Daramola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-27","ip":"168661397","ua":"okhttp\/3.14.1","hash":"bb53ed79419a11b498271e3c7f1b38a9","socialdata_lastcheck":null,"email_local":"","email_domain":"megenergy.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:06","updated_utc_timestamp":"2026-04-02 16:39:05","created_timestamp":"2025-11-27 10:34:06","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:06-06:00","email":"prosci.daramola@megenergy.com","phone":"","firstName":"Prosci","lastName":"Daramola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-27","ip":"168661397","ua":"okhttp\/3.14.1","hash":"bb53ed79419a11b498271e3c7f1b38a9","socialdata_lastcheck":null,"email_local":"","email_domain":"megenergy.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:06","updated_utc_timestamp":"2026-04-02 16:39:06","created_timestamp":"2025-11-27 10:34:06","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:06-06:00","email":"prosci.daramola@megenergy.com","phone":"","firstName":"Prosci","lastName":"Daramola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-27","ip":"168661397","ua":"okhttp\/3.14.1","hash":"bb53ed79419a11b498271e3c7f1b38a9","socialdata_lastcheck":null,"email_local":"","email_domain":"megenergy.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:06","updated_utc_timestamp":"2026-04-02 16:39:06","created_timestamp":"2025-11-27 10:34:06","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:06-06:00","email":"prosci.daramola@megenergy.com","phone":"","firstName":"Prosci","lastName":"Daramola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-27","ip":"168661397","ua":"okhttp\/3.14.1","hash":"bb53ed79419a11b498271e3c7f1b38a9","socialdata_lastcheck":null,"email_local":"","email_domain":"megenergy.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:06","updated_utc_timestamp":"2026-04-02 16:39:06","created_timestamp":"2025-11-27 10:34:06","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:06-06:00","email":"prosci.daramola@megenergy.com","phone":"","firstName":"Prosci","lastName":"Daramola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-27","ip":"168661397","ua":"okhttp\/3.14.1","hash":"bb53ed79419a11b498271e3c7f1b38a9","socialdata_lastcheck":null,"email_local":"","email_domain":"megenergy.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:06","updated_utc_timestamp":"2026-04-02 16:39:06","created_timestamp":"2025-11-27 10:34:06","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:39:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d622e7a63435a07d29fed144a0b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Art","last_name":"Howard","full_name":"Art 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:39:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d3245d524ea75ee139ea886b774","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Prosci","last_name":"Daramola","full_name":"Prosci Daramola","contact_id":"8253","email":"prosci.daramola@megenergy.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d3245d524ea75ee139ea886b774","X-RetellAI-SipTraceId":"call_d3245d524ea75ee139ea886b774","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165828436,"end_timestamp":1775165939372,"duration_ms":110936,"transcript":"User: Thank \nAgent: Hello, may \nUser: you for calling Novas Energy. An integrated energy company. An operator will be with you shortly. This call will be recorded to ensure accuracy, and for quality assurance or as otherwise permitted by applicable laws. \nAgent: Thank \nUser: Thank you for calling Synovus Energy, an integrated energy company. An operator will be with you shortly. This call will be recorded to ensure accuracy and for quality assurance or as otherwise permitted by applicable laws. \nAgent: Thank you for letting me know. I’ll wait for the operator.\nUser: Good afternoon. Synovus Energy. How may I direct your call? \nAgent: Good afternoon. May I please speak with Prosci?\nUser: Sorry. With who? \nAgent: I’m looking to speak with Prosci Daramola, please.\nUser: Can you spell the last name for me? \nAgent: Certainly. The last name is spelled D-A-R-A-M-O-L-A.\nUser: D a r a m o l a. \nAgent: That’s correct, thank you. May I speak with Prosci Daramola, please?\nUser: How do I spell the first name? \nAgent: Of course. 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","start":35.651999999999994,"end":35.891999999999996}]},{"role":"agent","content":"Thank you for letting me know. I’ll wait for the operator.","words":[{"word":"Thank ","start":37.497,"end":37.764},{"word":"you ","start":37.764,"end":37.892},{"word":"for ","start":37.892,"end":38.031},{"word":"letting ","start":38.031,"end":38.287},{"word":"me ","start":38.287,"end":38.391},{"word":"know.","start":38.391,"end":38.949},{"word":" I’ll ","start":38.9605,"end":39.1695},{"word":"wait ","start":39.1695,"end":39.3435},{"word":"for ","start":39.3435,"end":39.4595},{"word":"the ","start":39.4595,"end":39.5755},{"word":"operator.","start":39.5755,"end":40.2485}],"metadata":{"response_id":3}},{"role":"user","content":"Good afternoon. Synovus Energy. How may I direct your call? ","words":[{"word":"Good ","start":46.44199999999999,"end":46.76199999999999},{"word":"afternoon. ","start":46.76199999999999,"end":47.162},{"word":"Synovus ","start":47.162,"end":47.562003},{"word":"Energy. 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","start":54.151999999999994,"end":54.471999999999994},{"word":"With ","start":54.471999999999994,"end":54.632},{"word":"who? ","start":54.632,"end":54.792002}]},{"role":"agent","content":"I’m looking to speak with Prosci Daramola, please.","words":[{"word":"I’m ","start":55.989,"end":56.175},{"word":"looking ","start":56.175,"end":56.453},{"word":"to ","start":56.453,"end":56.535},{"word":"speak ","start":56.535,"end":56.755},{"word":"with ","start":56.755,"end":56.918},{"word":"Prosci ","start":56.918,"end":57.301},{"word":"Daramola, ","start":57.301,"end":57.858},{"word":"please.","start":57.858,"end":58.532}],"metadata":{"response_id":6}},{"role":"user","content":"Can you spell the last name for me? ","words":[{"word":"Can ","start":59.641999999999996,"end":59.961999999999996},{"word":"you ","start":59.961999999999996,"end":60.041999999999994},{"word":"spell ","start":60.041999999999994,"end":60.202},{"word":"the ","start":60.202,"end":60.361998},{"word":"last ","start":60.361998,"end":60.521997999999996},{"word":"name ","start":60.521997999999996,"end":60.681999999999995},{"word":"for ","start":60.681999999999995,"end":60.842},{"word":"me? ","start":60.842,"end":60.922}]},{"role":"agent","content":"Certainly. The last name is spelled D-A-R-A-M-O-L-A.","words":[{"word":"Certainly.","start":62.104,"end":62.952},{"word":" The ","start":62.997666748046875,"end":63.10266674804687},{"word":"last ","start":63.10266674804687,"end":63.34666674804687},{"word":"name ","start":63.34666674804687,"end":63.50866674804688},{"word":"is ","start":63.50866674804688,"end":63.59066674804688},{"word":"spelled ","start":63.59066674804688,"end":64.10066674804688},{"word":"D-A-R-A-M-O-L-A.","start":64.10066674804688,"end":66.52766674804687}],"metadata":{"response_id":7}},{"role":"user","content":"D a r a m o l a. ","words":[{"word":"D ","start":72.41199999999999,"end":72.812},{"word":"a ","start":72.812,"end":72.972},{"word":"r ","start":72.972,"end":73.212},{"word":"a ","start":73.212,"end":73.37200399999999},{"word":"m ","start":73.37200399999999,"end":73.612},{"word":"o ","start":73.612,"end":73.77199999999999},{"word":"l ","start":73.77199999999999,"end":74.012},{"word":"a. ","start":74.012,"end":74.172}]},{"role":"agent","content":"That’s correct, thank you. May I speak with Prosci Daramola, please?","words":[{"word":"That’s ","start":76.411,"end":76.783},{"word":"correct, ","start":76.783,"end":77.178},{"word":"thank ","start":77.178,"end":77.445},{"word":"you.","start":77.445,"end":77.863},{"word":" May ","start":77.9085,"end":78.0945},{"word":"I ","start":78.0945,"end":78.1875},{"word":"speak ","start":78.1875,"end":78.4665},{"word":"with ","start":78.4665,"end":78.6405},{"word":"Prosci ","start":78.6405,"end":78.9655},{"word":"Daramola, ","start":78.9655,"end":79.4875},{"word":"please?","start":79.4875,"end":79.9985}],"metadata":{"response_id":8}},{"role":"user","content":"How do I spell the first name? ","words":[{"word":"How ","start":85.892,"end":86.372},{"word":"do ","start":86.372,"end":86.532},{"word":"I ","start":86.532,"end":86.612},{"word":"spell ","start":86.612,"end":86.85199999999999},{"word":"the ","start":86.85199999999999,"end":86.932},{"word":"first ","start":86.932,"end":87.092},{"word":"name? ","start":87.092,"end":87.252}]},{"role":"agent","content":"Of course. The first name is spelled P-R-O-S-C-I.","words":[{"word":"Of ","start":88.333,"end":88.542},{"word":"course.","start":88.542,"end":89.18},{"word":" The ","start":89.22625,"end":89.40125},{"word":"first ","start":89.40125,"end":89.61025},{"word":"name ","start":89.61025,"end":89.77225},{"word":"is ","start":89.77225,"end":89.84225},{"word":"spelled ","start":89.84225,"end":90.17825},{"word":"P-R-O-S-C-I.","start":90.17825,"end":91.50225}],"metadata":{"response_id":9}},{"role":"user","content":"I don't have anybody here by that name. ","words":[{"word":"I ","start":92.672,"end":92.912005},{"word":"don't ","start":92.912005,"end":93.152},{"word":"have ","start":93.152,"end":93.232005},{"word":"anybody ","start":93.232005,"end":93.472},{"word":"here ","start":93.472,"end":93.712},{"word":"by ","start":93.712,"end":93.87200399999999},{"word":"that ","start":93.87200399999999,"end":93.952006},{"word":"name. ","start":93.952006,"end":94.112}]},{"role":"agent","content":"I understand. 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","words":[{"word":"Why ","start":100.60199999999999,"end":100.842},{"word":"would ","start":100.842,"end":101.002},{"word":"I ","start":101.002,"end":101.082},{"word":"have ","start":101.082,"end":101.24199999999999},{"word":"the ","start":101.24199999999999,"end":101.322},{"word":"new ","start":101.322,"end":101.482},{"word":"contact ","start":101.482,"end":101.722},{"word":"information ","start":102.002,"end":102.322},{"word":"if ","start":102.322,"end":102.562},{"word":"I ","start":102.562,"end":102.722},{"word":"don't ","start":102.722,"end":102.88199999999999},{"word":"have ","start":102.88199999999999,"end":102.962},{"word":"anybody ","start":102.962,"end":103.282},{"word":"by ","start":103.282,"end":103.60199999999999},{"word":"that ","start":103.60199999999999,"end":103.762},{"word":"name ","start":103.762,"end":103.922},{"word":"here? ","start":103.922,"end":104.082}]},{"role":"agent","content":"Thank you for clarifying. I appreciate your help. Goodbye.","words":[{"word":"Thank ","start":107.581,"end":107.848},{"word":"you ","start":107.848,"end":107.976},{"word":"for ","start":107.976,"end":108.127},{"word":"clarifying.","start":108.127,"end":109.056},{"word":" I ","start":109.1015,"end":109.2065},{"word":"appreciate ","start":109.2065,"end":109.6245},{"word":"your ","start":109.6245,"end":109.7525},{"word":"help.","start":109.7525,"end":110.1705},{"word":" Goodbye.","start":110.21604174804688,"end":110.91304174804688}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.1520000000000001,"end":1.3920000000000001}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.004,"end":1.317},{"word":"may ","start":1.317,"end":1.468}],"metadata":{"response_id":0}},{"role":"user","content":"you for calling Novas Energy. An integrated energy company. An operator will be with you shortly. This call will be recorded to ensure accuracy, and for quality assurance or as otherwise permitted by applicable laws. ","words":[{"word":"you ","start":1.3920000000000001,"end":1.552},{"word":"for ","start":1.552,"end":1.712},{"word":"calling ","start":1.712,"end":2.112},{"word":"Novas ","start":2.4319999,"end":2.7520000000000002},{"word":"Energy. ","start":2.7520000000000002,"end":3.152},{"word":"An ","start":3.512,"end":3.832},{"word":"integrated ","start":3.832,"end":4.3119997},{"word":"energy ","start":4.3119997,"end":4.952},{"word":"company. ","start":4.952,"end":5.672},{"word":"An ","start":6.072,"end":6.3919997},{"word":"operator ","start":6.3919997,"end":6.952},{"word":"will ","start":6.952,"end":7.192},{"word":"be ","start":7.192,"end":7.3519997},{"word":"with ","start":7.3519997,"end":7.5119995},{"word":"you ","start":7.5119995,"end":7.7520003},{"word":"shortly. 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","start":35.651999999999994,"end":35.891999999999996}]},{"role":"agent","content":"Thank you for letting me know. I’ll wait for the operator.","words":[{"word":"Thank ","start":37.497,"end":37.764},{"word":"you ","start":37.764,"end":37.892},{"word":"for ","start":37.892,"end":38.031},{"word":"letting ","start":38.031,"end":38.287},{"word":"me ","start":38.287,"end":38.391},{"word":"know.","start":38.391,"end":38.949},{"word":" I’ll ","start":38.9605,"end":39.1695},{"word":"wait ","start":39.1695,"end":39.3435},{"word":"for ","start":39.3435,"end":39.4595},{"word":"the ","start":39.4595,"end":39.5755},{"word":"operator.","start":39.5755,"end":40.2485}],"metadata":{"response_id":3}},{"role":"user","content":"Good afternoon. Synovus Energy. How may I direct your call? ","words":[{"word":"Good ","start":46.44199999999999,"end":46.76199999999999},{"word":"afternoon. ","start":46.76199999999999,"end":47.162},{"word":"Synovus ","start":47.162,"end":47.562003},{"word":"Energy. 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","words":[{"word":"Can ","start":59.641999999999996,"end":59.961999999999996},{"word":"you ","start":59.961999999999996,"end":60.041999999999994},{"word":"spell ","start":60.041999999999994,"end":60.202},{"word":"the ","start":60.202,"end":60.361998},{"word":"last ","start":60.361998,"end":60.521997999999996},{"word":"name ","start":60.521997999999996,"end":60.681999999999995},{"word":"for ","start":60.681999999999995,"end":60.842},{"word":"me? ","start":60.842,"end":60.922}]},{"role":"agent","content":"Certainly. The last name is spelled D-A-R-A-M-O-L-A.","words":[{"word":"Certainly.","start":62.104,"end":62.952},{"word":" The ","start":62.997666748046875,"end":63.10266674804687},{"word":"last ","start":63.10266674804687,"end":63.34666674804687},{"word":"name ","start":63.34666674804687,"end":63.50866674804688},{"word":"is ","start":63.50866674804688,"end":63.59066674804688},{"word":"spelled ","start":63.59066674804688,"end":64.10066674804688},{"word":"D-A-R-A-M-O-L-A.","start":64.10066674804688,"end":66.52766674804687}],"metadata":{"response_id":7}},{"role":"user","content":"D a r a m o l a. ","words":[{"word":"D ","start":72.41199999999999,"end":72.812},{"word":"a ","start":72.812,"end":72.972},{"word":"r ","start":72.972,"end":73.212},{"word":"a ","start":73.212,"end":73.37200399999999},{"word":"m ","start":73.37200399999999,"end":73.612},{"word":"o ","start":73.612,"end":73.77199999999999},{"word":"l ","start":73.77199999999999,"end":74.012},{"word":"a. ","start":74.012,"end":74.172}]},{"role":"agent","content":"That’s correct, thank you. May I speak with Prosci Daramola, please?","words":[{"word":"That’s ","start":76.411,"end":76.783},{"word":"correct, ","start":76.783,"end":77.178},{"word":"thank ","start":77.178,"end":77.445},{"word":"you.","start":77.445,"end":77.863},{"word":" May ","start":77.9085,"end":78.0945},{"word":"I ","start":78.0945,"end":78.1875},{"word":"speak ","start":78.1875,"end":78.4665},{"word":"with ","start":78.4665,"end":78.6405},{"word":"Prosci ","start":78.6405,"end":78.9655},{"word":"Daramola, ","start":78.9655,"end":79.4875},{"word":"please?","start":79.4875,"end":79.9985}],"metadata":{"response_id":8}},{"role":"user","content":"How do I spell the first name? ","words":[{"word":"How ","start":85.892,"end":86.372},{"word":"do ","start":86.372,"end":86.532},{"word":"I ","start":86.532,"end":86.612},{"word":"spell ","start":86.612,"end":86.85199999999999},{"word":"the ","start":86.85199999999999,"end":86.932},{"word":"first ","start":86.932,"end":87.092},{"word":"name? ","start":87.092,"end":87.252}]},{"role":"agent","content":"Of course. The first name is spelled P-R-O-S-C-I.","words":[{"word":"Of ","start":88.333,"end":88.542},{"word":"course.","start":88.542,"end":89.18},{"word":" The ","start":89.22625,"end":89.40125},{"word":"first ","start":89.40125,"end":89.61025},{"word":"name ","start":89.61025,"end":89.77225},{"word":"is ","start":89.77225,"end":89.84225},{"word":"spelled ","start":89.84225,"end":90.17825},{"word":"P-R-O-S-C-I.","start":90.17825,"end":91.50225}],"metadata":{"response_id":9}},{"role":"user","content":"I don't have anybody here by that name. ","words":[{"word":"I ","start":92.672,"end":92.912005},{"word":"don't ","start":92.912005,"end":93.152},{"word":"have ","start":93.152,"end":93.232005},{"word":"anybody ","start":93.232005,"end":93.472},{"word":"here ","start":93.472,"end":93.712},{"word":"by ","start":93.712,"end":93.87200399999999},{"word":"that ","start":93.87200399999999,"end":93.952006},{"word":"name. ","start":93.952006,"end":94.112}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":95.34,"end":95.526},{"word":"understand.","start":95.526,"end":96.246},{"word":" Do ","start":96.28066674804687,"end":96.45466674804688},{"word":"you ","start":96.45466674804688,"end":96.59366674804687},{"word":"happen ","start":96.59366674804687,"end":96.88466674804687},{"word":"to ","start":96.88466674804687,"end":96.98866674804688},{"word":"have ","start":96.98866674804688,"end":97.15166674804688},{"word":"their ","start":97.15166674804688,"end":97.31366674804687},{"word":"new ","start":97.31366674804687,"end":97.46466674804688},{"word":"contact ","start":97.46466674804688,"end":97.90566674804687},{"word":"information?","start":97.90566674804687,"end":98.70666674804687}],"metadata":{"response_id":10}},{"role":"user","content":"Why would I have the new contact information if I don't have anybody by that name here? 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Goodbye.","words":[{"word":"Thank ","start":107.581,"end":107.848},{"word":"you ","start":107.848,"end":107.976},{"word":"for ","start":107.976,"end":108.127},{"word":"clarifying.","start":108.127,"end":109.056},{"word":" I ","start":109.1015,"end":109.2065},{"word":"appreciate ","start":109.2065,"end":109.6245},{"word":"your ","start":109.6245,"end":109.7525},{"word":"help.","start":109.7525,"end":110.1705},{"word":" Goodbye.","start":110.21604174804688,"end":110.91304174804688}],"metadata":{"response_id":12}},{"role":"tool_call_invocation","tool_call_id":"a1b572ba6047c5a6","name":"end_call","arguments":"{\"execution_message\":\"Thank you for your help and goodbye.\"}","time_sec":110.933,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/f6380639e04f94471ed620621a3cbd0f1cb2f28eaf84fa5e2ff178a28d92b19e/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/f6380639e04f94471ed620621a3cbd0f1cb2f28eaf84fa5e2ff178a28d92b19e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f6380639e04f94471ed620621a3cbd0f1cb2f28eaf84fa5e2ff178a28d92b19e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f6380639e04f94471ed620621a3cbd0f1cb2f28eaf84fa5e2ff178a28d92b19e/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":598,"p90":673,"p95":1843.5,"p99":2779.900000000001,"min":504,"max":3014,"num":11,"values":[634,673,583,522,510,591,608,625,504,598,3014]},"e2e":{"p50":1112,"p90":2990.5999999999995,"p95":3215.7999999999997,"p99":3395.96,"min":246,"max":3441,"num":9,"values":[2878,1524,1007,246,1008,2158,953,1112,3441]},"tts":{"p50":219,"p90":276,"p95":282,"p99":286.8,"min":191,"max":288,"num":11,"values":[276,199,241,219,288,237,191,230,199,198,211]},"knowledge_base":{"p50":62,"p90":106.80000000000001,"p95":116.6,"p99":125.65999999999998,"min":40,"max":128,"num":27,"values":[92,40,128,55,60,56,55,54,52,51,111,85,57,104,81,43,41,62,63,94,46,67,45,119,73,88,97]},"asr":{"p50":30.000599999999395,"p90":65.00050000000101,"p95":1012.4997500000004,"p99":2004.998550000002,"min":9.998499999986961,"max":2029.999499999998,"num":126,"values":[10,20,20,20,20,30,20,20,20,30,30,1710,39.99990000000071,29.999700000000303,30.000100000000202,19.999700000000303,29.999799999999595,39.999800000000505,50.00030000000061,30,39.99950000000081,30.00014999999985,20,29.999499999999898,40.0002999999997,40.00000000000182,40,39.99960000000101,30.00000000000182,39.99950000000172,70.00000000000182,1020.0000000000018,40.000200000000405,59.999799999999595,80.0002000000004,50.00049999999828,50,60,40.00039999999899,60.001000000000204,30.000299999999697,20.001000000000204,29.99920000000202,40.00000000000364,29.99930000000313,30,1550.0007000000005,49.999299999999494,19.998999999999796,29.99949999999808,29.999199999998382,19.999999999996362,19.998599999998987,49.999299999995856,40,1119.9999999999964,50.00010000000111,19.999500000001717,30,29.99920000000202,39.99960000000283,50.00015000000349,30.000899999999092,40.0002999999997,29.999500000001717,30,30.001000000000204,50,70.0010000000002,49.998499999997875,50.000999999996566,949.9996000000028,60.00039999999717,19.999799999997776,20.000800000001618,19.999500000005355,90.00049999999464,39.99919999999838,30,50.002400000004855,59.999299999995856,30.000299999999697,40,30.00239999999758,50.000999999996566,30.001799999998184,29.998500000001513,2029.999499999998,60.00050000000192,19.999000000003434,19.999999999992724,9.998499999994237,2009.999499999998,40.00050000000192,19.99899999999616,50.00150000000576,39.99899999999616,40.00149999999849,9.998499999986961,10.001000000003842,20.00340000000142,19.998199999987264,30.001499999998487,9.998500000001513,10.001000000003842,19.995699999999488,29.998500000001513,1989.995700000014,40.00429999998596,9.998999999996158,20.001499999998487,20.005999999993946,20.00100000000384,19.99849999998696,20.00100000000384,30.00340000000142,29.998199999987264,20.002699999997276,39.99760000000242,40,989.9989999999962,40.00089999999909,29.99790000000212,30.000299999999697,30.002699999997276,49.9997000000003]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":10.175},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":7.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":12.4875},{"product":"llm_token_surcharge","cost":5.800000000000001},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.925}],"total_duration_seconds":111,"total_duration_unit_price":0.3314189,"combined_cost":36.7875},"call_analysis":{"call_summary":"The agent called Synovus Energy to speak with Prosci Daramola but was informed that no one by that name works there. 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Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4690,4704,5521,5101,4797,5432,4831,4860,4891,4924,4954,5892,5893],"average":5114.615384615385,"num_requests":13},"tool_calls":[{"tool_call_id":"a1b572ba6047c5a6","name":"end_call","type":"end_call","start_time_sec":110.933}],"from_number":"+14374657779","to_number":"+14037700446","direction":"outbound"},"event_timestamp":1775165944119} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8253 CALL ID: call_d3245d524ea75ee139ea886b774 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:34:06-06:00","email":"prosci.daramola@megenergy.com","phone":"","firstName":"Prosci","lastName":"Daramola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-27","ip":"168661397","ua":"okhttp\/3.14.1","hash":"bb53ed79419a11b498271e3c7f1b38a9","socialdata_lastcheck":null,"email_local":"","email_domain":"megenergy.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:06","updated_utc_timestamp":"2026-04-02 16:39:07","created_timestamp":"2025-11-27 10:34:06","updated_timestamp":"2026-04-02 16:39:07","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8253\/automationEntryCounts"},"id":"8253","organization":null}],"fieldValue":{"contact":"8253","field":"76","value":"The agent called Synovus Energy to speak with Prosci Daramola but was informed that no one by that name works there. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:34:06-06:00","email":"prosci.daramola@megenergy.com","phone":"","firstName":"Prosci","lastName":"Daramola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-27","ip":"168661397","ua":"okhttp\/3.14.1","hash":"bb53ed79419a11b498271e3c7f1b38a9","socialdata_lastcheck":null,"email_local":"","email_domain":"megenergy.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:06","updated_utc_timestamp":"2026-04-02 16:39:07","created_timestamp":"2025-11-27 10:34:06","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:34:06-06:00","email":"prosci.daramola@megenergy.com","phone":"","firstName":"Prosci","lastName":"Daramola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-27","ip":"168661397","ua":"okhttp\/3.14.1","hash":"bb53ed79419a11b498271e3c7f1b38a9","socialdata_lastcheck":null,"email_local":"","email_domain":"megenergy.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:06","updated_utc_timestamp":"2026-04-02 16:39:07","created_timestamp":"2025-11-27 10:34:06","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:28-05:00","email":"kmcbrayer@worldventures.com","phone":"2142577030","firstName":"Kathy","lastName":"McBrayer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"5eb92727dc55c90ee0ee36acc27349d3","socialdata_lastcheck":null,"email_local":"","email_domain":"worldventures.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:28","updated_utc_timestamp":"2026-04-02 16:39:18","created_timestamp":"2026-03-18 09:11:28","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:39:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f5a2467c6d2577bca2c11dd89d1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kathy","last_name":"McBrayer","full_name":"Kathy 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:29-05:00","email":"k.mcbrayer@worldventures.com","phone":"9728055176","firstName":"Kathy","lastName":"McBrayer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"fb6f964712921a78ea7f6d1d6611296f","socialdata_lastcheck":null,"email_local":"","email_domain":"worldventures.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:29","updated_utc_timestamp":"2026-04-02 16:39:23","created_timestamp":"2026-03-18 09:11:29","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:39:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_efe309b66ed0a7d08883c6f4381","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Alvin","last_name":"Paul","full_name":"Alvin Paul","contact_id":"8574","email":"alvinp@infoservices.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:18:34-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_efe309b66ed0a7d08883c6f4381","X-RetellAI-SipTraceId":"call_efe309b66ed0a7d08883c6f4381","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775165952178,"end_timestamp":1775165959200,"duration_ms":7022,"transcript":"Agent: Hello, may I please speak with Alvin?\nUser: Thanks for reaching out to me. I'm not available. Please leave a message. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Alvin?","words":[{"word":"Hello, ","start":1.017,"end":1.389},{"word":"may ","start":1.389,"end":1.563},{"word":"I ","start":1.563,"end":1.644},{"word":"please ","start":1.644,"end":1.888},{"word":"speak ","start":1.888,"end":2.19},{"word":"with ","start":2.19,"end":2.422},{"word":"Alvin?","start":2.422,"end":3.084}],"metadata":{"response_id":0}},{"role":"user","content":"Thanks for reaching out to me. I'm not available. Please leave a message. ","words":[{"word":"Thanks ","start":3.867,"end":4.186999999999999},{"word":"for ","start":4.186999999999999,"end":4.427},{"word":"reaching ","start":4.427,"end":4.667},{"word":"out ","start":4.667,"end":4.9069997},{"word":"to ","start":4.9069997,"end":4.987},{"word":"me. 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","words":[{"word":"Thanks ","start":3.867,"end":4.186999999999999},{"word":"for ","start":4.186999999999999,"end":4.427},{"word":"reaching ","start":4.427,"end":4.667},{"word":"out ","start":4.667,"end":4.9069997},{"word":"to ","start":4.9069997,"end":4.987},{"word":"me. ","start":4.987,"end":5.226999999999999},{"word":"I'm ","start":5.226999999999999,"end":5.387},{"word":"not ","start":5.387,"end":5.547},{"word":"available. ","start":5.547,"end":6.027},{"word":"Please ","start":6.027,"end":6.2669999999999995},{"word":"leave ","start":6.2669999999999995,"end":6.427},{"word":"a ","start":6.427,"end":6.587},{"word":"message. 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Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail with no conversation or valid finish. Official opening gate accuracy is 0% as the opening was not delivered after confirming identity; the call never reached a human. Survey order integrity is 0% because no survey questions were asked. Skip logic accuracy is 0% due to no branching. Verbatim survey compliance is 0% as no questions were asked. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:46:26-06:00","email":"alvinp@infoservices.com","phone":"3122332942","firstName":"Alvin","lastName":"Paul","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"52880499876fc83c4aed87e72f4a08b7","socialdata_lastcheck":null,"email_local":"","email_domain":"infoservices.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:46:26","updated_utc_timestamp":"2026-04-02 16:39:27","created_timestamp":"2025-12-15 22:46:26","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:46:26-06:00","email":"alvinp@infoservices.com","phone":"3122332942","firstName":"Alvin","lastName":"Paul","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"52880499876fc83c4aed87e72f4a08b7","socialdata_lastcheck":null,"email_local":"","email_domain":"infoservices.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:46:26","updated_utc_timestamp":"2026-04-02 16:39:28","created_timestamp":"2025-12-15 22:46:26","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:46:26-06:00","email":"alvinp@infoservices.com","phone":"3122332942","firstName":"Alvin","lastName":"Paul","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"52880499876fc83c4aed87e72f4a08b7","socialdata_lastcheck":null,"email_local":"","email_domain":"infoservices.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:46:26","updated_utc_timestamp":"2026-04-02 16:39:28","created_timestamp":"2025-12-15 22:46:26","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:39:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1bc30a34415e167e78321688542","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Bev","last_name":"Picton","full_name":"Bev Picton","contact_id":"4393","email":"bpicton@avaerocouncil.ca","orgname":"","bloc_notes_ac":"Oct 28 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:39:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_10d70fdb7338d08f4bd49c537c8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Erin","last_name":"Murphy","full_name":"Erin Murphy","contact_id":"4006","email":"emurphy@amcastle.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n28 October 2025 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:53-05:00","email":"emurphy@amcastle.com","phone":"8154881584","firstName":"Erin","lastName":"Murphy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"fe65a8f977f959b067e028bb568d77ed","socialdata_lastcheck":null,"email_local":"","email_domain":"amcastle.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:53","updated_utc_timestamp":"2026-04-02 16:39:41","created_timestamp":"2025-10-22 15:55:53","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:55:53-05:00","email":"emurphy@amcastle.com","phone":"8154881584","firstName":"Erin","lastName":"Murphy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"fe65a8f977f959b067e028bb568d77ed","socialdata_lastcheck":null,"email_local":"","email_domain":"amcastle.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:55:53","updated_utc_timestamp":"2026-04-02 16:39:42","created_timestamp":"2025-10-22 15:55:53","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:39:50 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5b59798112584f1a9f3a52e7507","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"LeClair","full_name":"Michelle LeClair","contact_id":"6834","email":"michelle@sasktel.net","orgname":"","bloc_notes_ac":"autre no de téléphone : 3069759999\r\nATM Nov 20 2025 No one by the name Michelle call back and ask for HR\r\nATM Nov 24 2025 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0% . No mandatory phrases were spoken as the call was not answered.","Debug Analytical Variables":"The call was unsuccessful because it went directly to voicemail without any human interaction, resulting in no official opening, no survey questions asked, and no closing. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4686],"average":4686,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13062219781","direction":"outbound"},"event_timestamp":1775165990662} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6834 CALL ID: call_5b59798112584f1a9f3a52e7507 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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no de t\u00e9l\u00e9phone\u00a0: 3069759999\r\nATM Nov 20 2025 No one by the name Michelle call back and ask for HR\r\nATM Nov 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T13:39:25-06:00","udate":"2026-04-02T16:39:51-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189572\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189572\/field"},"owner":"6834","id":"189572"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:59-06:00","email":"michelle@sasktel.net","phone":"3062219781","firstName":"Michelle","lastName":"LeClair","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"23f93bf7ef99a382248e4f6675f9e167","socialdata_lastcheck":null,"email_local":"","email_domain":"sasktel.net","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:59","updated_utc_timestamp":"2026-04-02 16:39:52","created_timestamp":"2025-11-18 09:46:59","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:59-06:00","email":"michelle@sasktel.net","phone":"3062219781","firstName":"Michelle","lastName":"LeClair","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"23f93bf7ef99a382248e4f6675f9e167","socialdata_lastcheck":null,"email_local":"","email_domain":"sasktel.net","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:59","updated_utc_timestamp":"2026-04-02 16:39:52","created_timestamp":"2025-11-18 09:46:59","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:59-06:00","email":"michelle@sasktel.net","phone":"3062219781","firstName":"Michelle","lastName":"LeClair","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"23f93bf7ef99a382248e4f6675f9e167","socialdata_lastcheck":null,"email_local":"","email_domain":"sasktel.net","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:39:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:59","updated_utc_timestamp":"2026-04-02 16:39:52","created_timestamp":"2025-11-18 09:46:59","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:39:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d30e4156fb08f0b48cf507afb9a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ashley","last_name":"Dunlop","full_name":"Ashley Dunlop","contact_id":"6596","email":"ashley@edwinnipeg.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 2049541975\r\nNov 20 2025 vm Nov 24 2025 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May I continue?","words":[{"word":"Just ","start":56.457,"end":56.654},{"word":"to ","start":56.654,"end":56.77},{"word":"let ","start":56.77,"end":56.921},{"word":"you ","start":56.921,"end":57.014},{"word":"know, ","start":57.014,"end":57.177},{"word":"I’m ","start":57.177,"end":57.327},{"word":"calling ","start":57.327,"end":57.618},{"word":"to ","start":57.618,"end":57.699},{"word":"share ","start":57.699,"end":57.931},{"word":"an ","start":57.931,"end":58.024},{"word":"invitation.","start":58.024,"end":58.883},{"word":" May ","start":58.92920825195313,"end":59.12720825195313},{"word":"I ","start":59.12720825195313,"end":59.24320825195313},{"word":"continue?","start":59.24320825195313,"end":59.99820825195312}],"metadata":{"response_id":8}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling The Polo Factory store in Johnson Creek. Our store hours are Monday through Saturday, ten AM to seven PM, and Sunday, eleven AM to six PM. Press one to speak to a store associate. ","words":[{"word":"Thank ","start":0.34400000000000003,"end":0.5840000000000001},{"word":"you ","start":0.5840000000000001,"end":0.7439999700000001},{"word":"for ","start":0.7439999700000001,"end":0.904},{"word":"calling ","start":0.904,"end":1.1440000000000001},{"word":"The ","start":1.1440000000000001,"end":1.304},{"word":"Polo ","start":1.304,"end":1.6239999},{"word":"Factory ","start":1.6239999,"end":1.944},{"word":"store ","start":1.944,"end":2.2640000000000002},{"word":"in ","start":2.2640000000000002,"end":2.4239999},{"word":"Johnson ","start":2.4239999,"end":2.744},{"word":"Creek. 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How can I help you? ","words":[{"word":"Rapaw ","start":25.714000000000002,"end":26.194000000000003},{"word":"and ","start":26.194000000000003,"end":26.354},{"word":"Johnson ","start":26.354,"end":26.594},{"word":"Creek. ","start":26.594,"end":26.914001000000003},{"word":"How ","start":26.914001000000003,"end":27.074001000000003},{"word":"can ","start":27.074001000000003,"end":27.154001},{"word":"I ","start":27.154001,"end":27.234001},{"word":"help ","start":27.234001,"end":27.394000000000002},{"word":"you? ","start":27.394000000000002,"end":27.554000000000002}]},{"role":"agent","content":"Thank you. 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Is this Cynthia?","words":[{"word":"Thank ","start":35.24,"end":35.542},{"word":"you.","start":35.542,"end":35.959},{"word":" Is ","start":35.982458251953126,"end":36.14545825195312},{"word":"this ","start":36.14545825195312,"end":36.296458251953126},{"word":"Cynthia?","start":36.296458251953126,"end":36.934458251953124}],"metadata":{"response_id":5}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":39.604,"end":39.844}]},{"role":"agent","content":"Hello Cynthia. 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:12-06:00","email":"hillary.matevia@smartsheet.com","phone":"7132444771","firstName":"Hillary","lastName":"Matevia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"b13402b3b035b02f86c4cb0c74f54912","socialdata_lastcheck":null,"email_local":"","email_domain":"smartsheet.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:12","updated_utc_timestamp":"2026-04-02 16:40:21","created_timestamp":"2025-11-21 09:54:12","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:12-06:00","email":"hillary.matevia@smartsheet.com","phone":"7132444771","firstName":"Hillary","lastName":"Matevia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"b13402b3b035b02f86c4cb0c74f54912","socialdata_lastcheck":null,"email_local":"","email_domain":"smartsheet.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:12","updated_utc_timestamp":"2026-04-02 16:40:21","created_timestamp":"2025-11-21 09:54:12","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:40:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_04dd19f865657d961d43ebef34c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Carole","last_name":"Sauer","full_name":"Carole Sauer","contact_id":"3147","email":"carole.sauer@myaccess.coop","orgname":"","bloc_notes_ac":"Oct 22 2025 vm\r\nOct 24 2025 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You've reached the senior manager of human resources and safety. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Carole?","words":[{"word":"Hello, ","start":1.007,"end":1.379},{"word":"may ","start":1.379,"end":1.53},{"word":"I ","start":1.53,"end":1.599},{"word":"please ","start":1.599,"end":1.843},{"word":"speak ","start":1.843,"end":2.098},{"word":"with ","start":2.098,"end":2.284},{"word":"Carole?","start":2.284,"end":2.934}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Welcome to Access Communications Cooperative. If you are an existing customer, press one. If you are a new customer, press two. ","words":[{"word":"Hello. ","start":3.2979999999999996,"end":4.0179998},{"word":"Welcome ","start":4.098,"end":4.578},{"word":"to ","start":4.578,"end":4.738},{"word":"Access ","start":4.738,"end":5.138},{"word":"Communications ","start":5.138,"end":5.857999700000001},{"word":"Cooperative. 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","start":35.538,"end":35.778}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":40.005,"end":40.377},{"word":"you.","start":40.377,"end":40.922}],"metadata":{"response_id":6}},{"role":"agent","content":"Hello, am I speaking with Carole?","words":[{"word":"Hello, ","start":52.311,"end":52.648},{"word":"am ","start":52.648,"end":52.787},{"word":"I ","start":52.787,"end":52.845},{"word":"speaking ","start":52.845,"end":53.159},{"word":"with ","start":53.159,"end":53.321},{"word":"Carole?","start":53.321,"end":53.96}],"metadata":{"response_id":7}},{"role":"user","content":"Hi. You've reached the senior manager of human resources and safety. ","words":[{"word":"Hi. ","start":63.007999999999996,"end":63.408002999999994},{"word":"You've ","start":63.408002999999994,"end":63.647999999999996},{"word":"reached ","start":63.647999999999996,"end":63.808},{"word":"the ","start":63.808,"end":63.967999999999996},{"word":"senior ","start":63.967999999999996,"end":64.208},{"word":"manager ","start":64.208,"end":64.60799999999999},{"word":"of ","start":64.60799999999999,"end":64.848005},{"word":"human ","start":64.848005,"end":65.168005},{"word":"resources ","start":65.168005,"end":65.568},{"word":"and ","start":65.568,"end":65.808004},{"word":"safety. 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","words":[{"word":"For ","start":12.148,"end":12.387999},{"word":"store ","start":12.387999,"end":12.708},{"word":"hours ","start":12.708,"end":12.948},{"word":"and ","start":12.948,"end":13.268},{"word":"locations, ","start":13.268,"end":13.987999},{"word":"press ","start":14.068,"end":14.307999500000001},{"word":"three. ","start":14.307999500000001,"end":14.547999},{"word":"To ","start":14.948,"end":15.268},{"word":"speak ","start":15.268,"end":15.508000000000001},{"word":"to ","start":15.508000000000001,"end":15.588000000000001},{"word":"the ","start":15.588000000000001,"end":15.748000000000001},{"word":"receptionist, ","start":15.748000000000001,"end":16.548000000000002},{"word":"press ","start":16.548000000000002,"end":16.788},{"word":"four. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:24-05:00","email":"carole.sauer@myaccess.coop","phone":"3065655344","firstName":"Carole","lastName":"Sauer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"916598134","ua":"okhttp\/5.3.2","hash":"4893c0873103eea2d63d9f7937c63b0c","socialdata_lastcheck":null,"email_local":"","email_domain":"myaccess.coop","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:24","updated_utc_timestamp":"2026-04-02 16:40:23","created_timestamp":"2025-10-16 21:13:24","updated_timestamp":"2026-04-02 16:40:23","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-31 11:10:50","last_open_date":"2026-03-31 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:40:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_caff31f0ac4bc486e4986955ce0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ashley","last_name":"Johnson","full_name":"Ashley 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:43-06:00","email":"a.johnson@antirecidivism.org","phone":"6127304959","firstName":"Ashley","lastName":"Johnson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"25bc9d4203bd50b95df8ec99bb2cc85d","socialdata_lastcheck":null,"email_local":"","email_domain":"antirecidivism.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:43","updated_utc_timestamp":"2026-04-02 16:40:26","created_timestamp":"2025-11-21 09:54:43","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:43-06:00","email":"a.johnson@antirecidivism.org","phone":"6127304959","firstName":"Ashley","lastName":"Johnson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"25bc9d4203bd50b95df8ec99bb2cc85d","socialdata_lastcheck":null,"email_local":"","email_domain":"antirecidivism.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:43","updated_utc_timestamp":"2026-04-02 16:40:26","created_timestamp":"2025-11-21 09:54:43","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:43-06:00","email":"a.johnson@antirecidivism.org","phone":"6127304959","firstName":"Ashley","lastName":"Johnson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"25bc9d4203bd50b95df8ec99bb2cc85d","socialdata_lastcheck":null,"email_local":"","email_domain":"antirecidivism.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:43","updated_utc_timestamp":"2026-04-02 16:40:26","created_timestamp":"2025-11-21 09:54:43","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:43-06:00","email":"a.johnson@antirecidivism.org","phone":"6127304959","firstName":"Ashley","lastName":"Johnson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"25bc9d4203bd50b95df8ec99bb2cc85d","socialdata_lastcheck":null,"email_local":"","email_domain":"antirecidivism.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:43","updated_utc_timestamp":"2026-04-02 16:40:27","created_timestamp":"2025-11-21 09:54:43","updated_timestamp":"2026-04-02 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The call disposition code is 13 as the contact was not available and the call ended without objection to future calls.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4704,5523,5524,4839,4848,4919,4919,4936],"average":5026.5,"num_requests":8},"tool_calls":[{"tool_call_id":"6a88ae913a34b0a0","name":"press_digit","type":"press_digit","start_time_sec":40.804,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+12082939100","direction":"outbound"},"event_timestamp":1775166028163} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6928 CALL ID: call_fd1c22f8ffa0d8bb61e7eb2ff96 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:31-06:00","email":"jbeaudry@bishs.com","phone":"9203199016","firstName":"Jacqueline","lastName":"Beaudry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"e0f925db5c728f53e09d2e8c2900303a","socialdata_lastcheck":null,"email_local":"","email_domain":"bishs.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:31","updated_utc_timestamp":"2026-04-02 16:40:28","created_timestamp":"2025-11-21 09:53:31","updated_timestamp":"2026-04-02 16:40:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6928\/automationEntryCounts"},"id":"6928","organization":null}],"fieldValue":{"contact":"6928","field":"76","value":"The call was an outbound attempt to reach Jacqueline but was met with an automated phone system and then a human answering as a representative of Bishop RV of the Magic Valley. 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16:40:29","created_timestamp":"2025-11-21 09:53:31","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:31-06:00","email":"jbeaudry@bishs.com","phone":"9203199016","firstName":"Jacqueline","lastName":"Beaudry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"e0f925db5c728f53e09d2e8c2900303a","socialdata_lastcheck":null,"email_local":"","email_domain":"bishs.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:31","updated_utc_timestamp":"2026-04-02 16:40:29","created_timestamp":"2025-11-21 09:53:31","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:31-06:00","email":"jbeaudry@bishs.com","phone":"9203199016","firstName":"Jacqueline","lastName":"Beaudry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"e0f925db5c728f53e09d2e8c2900303a","socialdata_lastcheck":null,"email_local":"","email_domain":"bishs.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:31","updated_utc_timestamp":"2026-04-02 16:40:29","created_timestamp":"2025-11-21 09:53:31","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:25-06:00","email":"danafaradie@optomi.com","phone":"9723129631","firstName":"Dana","lastName":"Faradie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"065bb283101981ae6a10df0e751f0206","socialdata_lastcheck":null,"email_local":"","email_domain":"optomi.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:25","updated_utc_timestamp":"2026-04-02 16:40:40","created_timestamp":"2025-12-15 22:45:25","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:40:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_215d10cdea0ee221a86afb7aefc","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Liz","last_name":"Esparza","full_name":"Liz Esparza","contact_id":"7177","email":"lesparza@glumac.com","orgname":"","bloc_notes_ac":"2062621019\r\nATM Dec 3 2025 not 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:26-06:00","email":"lesparza@glumac.com","phone":"5126954570","firstName":"Liz","lastName":"Esparza","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"23246026114007b4c1e43369a6af6393","socialdata_lastcheck":null,"email_local":"","email_domain":"glumac.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:26","updated_utc_timestamp":"2026-04-02 16:40:44","created_timestamp":"2025-11-21 09:54:26","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:26-06:00","email":"lesparza@glumac.com","phone":"5126954570","firstName":"Liz","lastName":"Esparza","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"23246026114007b4c1e43369a6af6393","socialdata_lastcheck":null,"email_local":"","email_domain":"glumac.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:26","updated_utc_timestamp":"2026-04-02 16:40:45","created_timestamp":"2025-11-21 09:54:26","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:26-06:00","email":"lesparza@glumac.com","phone":"5126954570","firstName":"Liz","lastName":"Esparza","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"23246026114007b4c1e43369a6af6393","socialdata_lastcheck":null,"email_local":"","email_domain":"glumac.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:26","updated_utc_timestamp":"2026-04-02 16:40:45","created_timestamp":"2025-11-21 09:54:26","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:26-06:00","email":"lesparza@glumac.com","phone":"5126954570","firstName":"Liz","lastName":"Esparza","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"23246026114007b4c1e43369a6af6393","socialdata_lastcheck":null,"email_local":"","email_domain":"glumac.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:26","updated_utc_timestamp":"2026-04-02 16:40:46","created_timestamp":"2025-11-21 09:54:26","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:40:50 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_11c488bdd8dd6c4d13fb6a4cbf8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Christian","last_name":"Mvuyekure","full_name":"Christian Mvuyekure","contact_id":"3370","email":"cmvuyekure@impacttransform.org","orgname":"","bloc_notes_ac":"Oct 24 2025 v 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","words":[{"word":"Sorry, ","start":4.407,"end":4.8869997000000005},{"word":"missed ","start":4.8869997000000005,"end":5.047},{"word":"your ","start":5.047,"end":5.127},{"word":"call. ","start":5.127,"end":5.287}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Christian?","words":[{"word":"Hello, ","start":1.082,"end":1.477},{"word":"may ","start":1.477,"end":1.651},{"word":"I ","start":1.651,"end":1.72},{"word":"please ","start":1.72,"end":1.941},{"word":"speak ","start":1.941,"end":2.162},{"word":"with ","start":2.162,"end":2.301},{"word":"Christian?","start":2.301,"end":2.939}],"metadata":{"response_id":0}},{"role":"user","content":"Sorry, missed your call. ","words":[{"word":"Sorry, ","start":4.407,"end":4.8869997000000005},{"word":"missed ","start":4.8869997000000005,"end":5.047},{"word":"your ","start":5.047,"end":5.127},{"word":"call. 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The call was very brief with no conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"15%. The official opening was spoken but no conversation followed, no survey questions asked, and no closing spoken, but a valid outcome (voicemail) was assigned.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after attempting to confirm identity, no gatekeeper interference.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was needed as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0%. Required phrases were not present due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is low (15%) because although the official opening was attempted, the call ended immediately with voicemail and no survey questions or closing were delivered. Official Opening Gate Accuracy is 100% because the opening was only spoken after attempting to confirm the contact. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey questions or required phrases being spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4717],"average":4717,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16307013396","direction":"outbound"},"event_timestamp":1775166050716} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3370 CALL ID: call_11c488bdd8dd6c4d13fb6a4cbf8 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:14-05:00","email":"cmvuyekure@impacttransform.org","phone":"6132376768","firstName":"Christian","lastName":"Mvuyekure","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"590c02169cb5b8ef7216c4c78893c801","socialdata_lastcheck":null,"email_local":"","email_domain":"impacttransform.org","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:14","updated_utc_timestamp":"2026-04-02 16:40:51","created_timestamp":"2025-10-21 11:40:14","updated_timestamp":"2026-04-02 16:40:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3370\/automationEntryCounts"},"id":"3370","organization":null}],"fieldValue":{"contact":"3370","field":"76","value":"The agent called Christian but reached voicemail and did not leave a message. The call was very brief with no conversation.","cdate":"2026-04-02T16:40:51-05:00","udate":"2026-04-02T16:40:51-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397968\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397968\/field"},"owner":"3370","id":"397968"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:14-05:00","email":"cmvuyekure@impacttransform.org","phone":"6132376768","firstName":"Christian","lastName":"Mvuyekure","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"590c02169cb5b8ef7216c4c78893c801","socialdata_lastcheck":null,"email_local":"","email_domain":"impacttransform.org","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:14","updated_utc_timestamp":"2026-04-02 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reached, no message left","cdate":"2026-04-02T16:40:51-05:00","udate":"2026-04-02T16:40:51-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397969\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397969\/field"},"owner":"3370","id":"397969"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-21T11:40:14-05:00","email":"cmvuyekure@impacttransform.org","phone":"6132376768","firstName":"Christian","lastName":"Mvuyekure","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"590c02169cb5b8ef7216c4c78893c801","socialdata_lastcheck":null,"email_local":"","email_domain":"impacttransform.org","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:14","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:14-05:00","email":"cmvuyekure@impacttransform.org","phone":"6132376768","firstName":"Christian","lastName":"Mvuyekure","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"590c02169cb5b8ef7216c4c78893c801","socialdata_lastcheck":null,"email_local":"","email_domain":"impacttransform.org","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:14","updated_utc_timestamp":"2026-04-02 16:40:52","created_timestamp":"2025-10-21 11:40:14","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:14-05:00","email":"cmvuyekure@impacttransform.org","phone":"6132376768","firstName":"Christian","lastName":"Mvuyekure","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"590c02169cb5b8ef7216c4c78893c801","socialdata_lastcheck":null,"email_local":"","email_domain":"impacttransform.org","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:14","updated_utc_timestamp":"2026-04-02 16:40:53","created_timestamp":"2025-10-21 11:40:14","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:40:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f970913ba98fb00198582bc802a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Erin","last_name":"Goldman","full_name":"Erin Goldman","contact_id":"7125","email":"erin.goldman@ziprecruiter.com","orgname":"","bloc_notes_ac":"8772521062\r\nDec 3 2025 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I just wanted to check—am I speaking with Erin?","words":[{"word":"Sorry, ","start":14.595,"end":14.909},{"word":"I ","start":14.909,"end":15.001},{"word":"just ","start":15.001,"end":15.152},{"word":"wanted ","start":15.152,"end":15.408},{"word":"to ","start":15.408,"end":15.512},{"word":"check—am ","start":15.512,"end":16.162},{"word":"I ","start":16.162,"end":16.255},{"word":"speaking ","start":16.255,"end":16.604},{"word":"with ","start":16.604,"end":16.778},{"word":"Erin?","start":16.778,"end":17.405}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Erin?","words":[{"word":"Hello, ","start":0.864,"end":1.305},{"word":"may ","start":1.305,"end":1.526},{"word":"I ","start":1.526,"end":1.607},{"word":"please ","start":1.607,"end":1.839},{"word":"speak ","start":1.839,"end":2.06},{"word":"with 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agent called to speak with Erin but did not receive a response to confirm identity or proceed with the call. The call ended shortly after the initial greeting and identity confirmation attempt.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 call ended after initial greeting and identity confirmation attempt","call_summary_title":"Unanswered call to Erin","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. The official opening was delivered after identity confirmation, but no survey questions were asked, and the call ended early without a valid completion state.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after the identity confirmation attempt and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as the call ended early.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0%. Required phrases for survey and closing were not present due to the call ending early.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was delivered after identity confirmation, but no survey questions were asked and the call ended early without a valid finish. Official Opening Gate Accuracy is 100% as the opening was only after identity confirmation and not to a gatekeeper. Survey Order Integrity Score is 100% since no questions were asked, so no order violations. Skip Logic Accuracy is 100% as no branching occurred. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is 0% because required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4705,4719],"average":4712,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+13104961311","direction":"outbound"},"event_timestamp":1775166054993} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7125 CALL ID: call_f970913ba98fb00198582bc802a EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:12-06:00","email":"erin.goldman@ziprecruiter.com","phone":"7135537611","firstName":"Erin","lastName":"Goldman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"0e2ee346e89ca20736b9d4c23d1b43d4","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:12","updated_utc_timestamp":"2026-04-02 16:40:55","created_timestamp":"2025-11-21 09:54:12","updated_timestamp":"2026-04-02 16:40:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7125\/automationEntryCounts"},"id":"7125","organization":null}],"fieldValue":{"contact":"7125","field":"76","value":"The agent called to speak with Erin but did not receive a response to confirm identity or proceed with the call. The call ended shortly after the initial greeting and identity confirmation attempt.","cdate":"2026-04-02T16:40:55-05:00","udate":"2026-04-02T16:40:55-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397977\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397977\/field"},"owner":"7125","id":"397977"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:12-06:00","email":"erin.goldman@ziprecruiter.com","phone":"7135537611","firstName":"Erin","lastName":"Goldman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"0e2ee346e89ca20736b9d4c23d1b43d4","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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call to Erin","cdate":"2026-04-02T16:40:55-05:00","udate":"2026-04-02T16:40:55-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397979\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397979\/field"},"owner":"7125","id":"397979"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:12-06:00","email":"erin.goldman@ziprecruiter.com","phone":"7135537611","firstName":"Erin","lastName":"Goldman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"0e2ee346e89ca20736b9d4c23d1b43d4","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:12","updated_utc_timestamp":"2026-04-02 16:40:55","created_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:12-06:00","email":"erin.goldman@ziprecruiter.com","phone":"7135537611","firstName":"Erin","lastName":"Goldman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"0e2ee346e89ca20736b9d4c23d1b43d4","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:12","updated_utc_timestamp":"2026-04-02 16:40:56","created_timestamp":"2025-11-21 09:54:12","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:12-06:00","email":"erin.goldman@ziprecruiter.com","phone":"7135537611","firstName":"Erin","lastName":"Goldman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"0e2ee346e89ca20736b9d4c23d1b43d4","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:12","updated_utc_timestamp":"2026-04-02 16:40:56","created_timestamp":"2025-11-21 09:54:12","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:12-06:00","email":"erin.goldman@ziprecruiter.com","phone":"7135537611","firstName":"Erin","lastName":"Goldman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"0e2ee346e89ca20736b9d4c23d1b43d4","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:12","updated_utc_timestamp":"2026-04-02 16:40:57","created_timestamp":"2025-11-21 09:54:12","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:54-05:00","email":"crummeyk@goodwillscia.com","phone":"3345307823","firstName":"Kiwanee","lastName":"Crummey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-18","ip":"0","ua":null,"hash":"4f82896ccb41110ecdbbd90e2598151c","socialdata_lastcheck":null,"email_local":"","email_domain":"goodwillscia.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:54","updated_utc_timestamp":"2026-04-02 16:40:56","created_timestamp":"2026-03-18 09:11:54","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:54-05:00","email":"crummeyk@goodwillscia.com","phone":"3345307823","firstName":"Kiwanee","lastName":"Crummey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-18","ip":"0","ua":null,"hash":"4f82896ccb41110ecdbbd90e2598151c","socialdata_lastcheck":null,"email_local":"","email_domain":"goodwillscia.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:54","updated_utc_timestamp":"2026-04-02 16:40:56","created_timestamp":"2026-03-18 09:11:54","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:54-05:00","email":"crummeyk@goodwillscia.com","phone":"3345307823","firstName":"Kiwanee","lastName":"Crummey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-18","ip":"0","ua":null,"hash":"4f82896ccb41110ecdbbd90e2598151c","socialdata_lastcheck":null,"email_local":"","email_domain":"goodwillscia.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:54","updated_utc_timestamp":"2026-04-02 16:40:57","created_timestamp":"2026-03-18 09:11:54","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:54-05:00","email":"crummeyk@goodwillscia.com","phone":"3345307823","firstName":"Kiwanee","lastName":"Crummey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-18","ip":"0","ua":null,"hash":"4f82896ccb41110ecdbbd90e2598151c","socialdata_lastcheck":null,"email_local":"","email_domain":"goodwillscia.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:40:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:54","updated_utc_timestamp":"2026-04-02 16:40:58","created_timestamp":"2026-03-18 09:11:54","updated_timestamp":"2026-04-02 16:40:58","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9073\/automationEntryCounts"},"id":"9073","organization":null}],"fieldValue":{"contact":"9073","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_f9d6aeccf664887d70b34615e8b","cdate":"2026-04-02T16:40:58-05:00","udate":"2026-04-02T16:40:58-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397996\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397996\/field"},"owner":"9073","id":"397996"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:40:59 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_58002228e2910b91fbad4d99fe8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jennie","last_name":"Armstrong","full_name":"Jennie Armstrong","contact_id":"6761","email":"jennie.armstrong@cornerstonecu.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 3067839433\r\nATM / 20 November 2025 Not at the office\r\nATM / 24 November 2025 VM","extension":"","toronto_current_time":"2026-04-02T17:18:36-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_58002228e2910b91fbad4d99fe8","X-RetellAI-SipTraceId":"call_58002228e2910b91fbad4d99fe8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166010532,"end_timestamp":1775166055447,"duration_ms":44915,"transcript":"Agent: Hello, may I please speak with Jennie?\nAgent: Sorry, is Jennie available to speak right now?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Jennie?","words":[{"word":"Hello, ","start":0.986,"end":1.277},{"word":"may ","start":1.277,"end":1.427},{"word":"I ","start":1.427,"end":1.52},{"word":"please ","start":1.52,"end":1.787},{"word":"speak ","start":1.787,"end":2.031},{"word":"with ","start":2.031,"end":2.205},{"word":"Jennie?","start":2.205,"end":2.809}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, is Jennie available to speak right now?","words":[{"word":"Sorry, ","start":14.261,"end":14.702},{"word":"is ","start":14.702,"end":14.865},{"word":"Jennie ","start":14.865,"end":15.12},{"word":"available ","start":15.12,"end":15.573},{"word":"to ","start":15.573,"end":15.689},{"word":"speak ","start":15.689,"end":15.968},{"word":"right ","start":15.968,"end":16.177},{"word":"now?","start":16.177,"end":16.606}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Jennie?","words":[{"word":"Hello, ","start":0.986,"end":1.277},{"word":"may ","start":1.277,"end":1.427},{"word":"I ","start":1.427,"end":1.52},{"word":"please ","start":1.52,"end":1.787},{"word":"speak ","start":1.787,"end":2.031},{"word":"with ","start":2.031,"end":2.205},{"word":"Jennie?","start":2.205,"end":2.809}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, is Jennie available to speak right now?","words":[{"word":"Sorry, ","start":14.261,"end":14.702},{"word":"is ","start":14.702,"end":14.865},{"word":"Jennie ","start":14.865,"end":15.12},{"word":"available ","start":15.12,"end":15.573},{"word":"to ","start":15.573,"end":15.689},{"word":"speak ","start":15.689,"end":15.968},{"word":"right ","start":15.968,"end":16.177},{"word":"now?","start":16.177,"end":16.606}],"metadata":{"response_id":1}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/0ebd87537b3aa91782d4ede9cfcbefe3ec63561160e0024242d94a834efa3bcf/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/0ebd87537b3aa91782d4ede9cfcbefe3ec63561160e0024242d94a834efa3bcf/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/0ebd87537b3aa91782d4ede9cfcbefe3ec63561160e0024242d94a834efa3bcf/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/0ebd87537b3aa91782d4ede9cfcbefe3ec63561160e0024242d94a834efa3bcf/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":694.5,"p90":694.9,"p95":694.95,"p99":694.99,"min":694,"max":695,"num":2,"values":[694,695]},"tts":{"p50":228,"p90":242.4,"p95":244.2,"p99":245.64,"min":210,"max":246,"num":2,"values":[210,246]},"knowledge_base":{"p50":109,"p90":109,"p95":109,"p99":109,"min":109,"max":109,"num":1,"values":[109]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":4.125},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":3},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":5.0625},{"product":"llm_token_surcharge","cost":1.8},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.375}],"total_duration_seconds":45,"total_duration_unit_price":0.3191667,"combined_cost":14.3625},"call_analysis":{"call_summary":"The agent attempted to reach Jennie but was unable to confirm if Jennie was available to speak. The call ended shortly after without further conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 attempted to reach Jennie but no conversation occurred","call_summary_title":"Attempted to Reach Jennie","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. Official opening was attempted but not fully delivered; no survey questions were asked; no valid outcome or approved closing spoken.","Official Opening Gate Accuracy":"50%. Opening was spoken but no confirmation of speaking with Jennie was obtained, so partial accuracy.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no survey questions asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the agent attempted the official opening but did not confirm identity or proceed with the survey questions, and no closing was spoken. Official Opening Gate Accuracy is 50% because the opening was spoken but without confirmation of speaking to Jennie. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey questions or required phrases being spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4723,4738],"average":4730.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+13067866878","direction":"outbound"},"event_timestamp":1775166059996} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6761 CALL ID: call_58002228e2910b91fbad4d99fe8 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:16-06:00","email":"jennie.armstrong@cornerstonecu.com","phone":"3068736329","firstName":"Jennie","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a681fcd75fa34453891e95b0ed4b4d60","socialdata_lastcheck":null,"email_local":"","email_domain":"cornerstonecu.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:16","updated_utc_timestamp":"2026-04-02 16:41:00","created_timestamp":"2025-11-18 09:46:16","updated_timestamp":"2026-04-02 16:41:00","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6761\/automationEntryCounts"},"id":"6761","organization":null}],"fieldValue":{"contact":"6761","field":"76","value":"The agent attempted to reach Jennie but was unable to confirm if Jennie was available to speak. The call ended shortly after without further conversation.","cdate":"2026-04-02T16:41:00-05:00","udate":"2026-04-02T16:41:00-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397997\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397997\/field"},"owner":"6761","id":"397997"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:16-06:00","email":"jennie.armstrong@cornerstonecu.com","phone":"3068736329","firstName":"Jennie","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a681fcd75fa34453891e95b0ed4b4d60","socialdata_lastcheck":null,"email_local":"","email_domain":"cornerstonecu.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 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to Reach Jennie","cdate":"2026-04-02T16:41:00-05:00","udate":"2026-04-02T16:41:00-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397998\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397998\/field"},"owner":"6761","id":"397998"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:16-06:00","email":"jennie.armstrong@cornerstonecu.com","phone":"3068736329","firstName":"Jennie","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a681fcd75fa34453891e95b0ed4b4d60","socialdata_lastcheck":null,"email_local":"","email_domain":"cornerstonecu.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:16","updated_utc_timestamp":"2026-04-02 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no de t\u00e9l\u00e9phone\u00a0: 3067839433\r\nATM \/ 20 November 2025 Not at the office\r\nATM \/ 24 November 2025 VM\n2026 Apr 02 attempted to reach Jennie but no conversation occurred","cdate":"2025-11-20T11:30:06-06:00","udate":"2026-04-02T16:41:00-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189222\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189222\/field"},"owner":"6761","id":"189222"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:16-06:00","email":"jennie.armstrong@cornerstonecu.com","phone":"3068736329","firstName":"Jennie","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a681fcd75fa34453891e95b0ed4b4d60","socialdata_lastcheck":null,"email_local":"","email_domain":"cornerstonecu.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:16","updated_utc_timestamp":"2026-04-02 16:41:01","created_timestamp":"2025-11-18 09:46:16","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:16-06:00","email":"jennie.armstrong@cornerstonecu.com","phone":"3068736329","firstName":"Jennie","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a681fcd75fa34453891e95b0ed4b4d60","socialdata_lastcheck":null,"email_local":"","email_domain":"cornerstonecu.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:16","updated_utc_timestamp":"2026-04-02 16:41:01","created_timestamp":"2025-11-18 09:46:16","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:16-06:00","email":"jennie.armstrong@cornerstonecu.com","phone":"3068736329","firstName":"Jennie","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a681fcd75fa34453891e95b0ed4b4d60","socialdata_lastcheck":null,"email_local":"","email_domain":"cornerstonecu.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:16","updated_utc_timestamp":"2026-04-02 16:41:01","created_timestamp":"2025-11-18 09:46:16","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:16-06:00","email":"jennie.armstrong@cornerstonecu.com","phone":"3068736329","firstName":"Jennie","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a681fcd75fa34453891e95b0ed4b4d60","socialdata_lastcheck":null,"email_local":"","email_domain":"cornerstonecu.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:16","updated_utc_timestamp":"2026-04-02 16:41:02","created_timestamp":"2025-11-18 09:46:16","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:16-06:00","email":"jennie.armstrong@cornerstonecu.com","phone":"3068736329","firstName":"Jennie","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a681fcd75fa34453891e95b0ed4b4d60","socialdata_lastcheck":null,"email_local":"","email_domain":"cornerstonecu.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:16","updated_utc_timestamp":"2026-04-02 16:41:02","created_timestamp":"2025-11-18 09:46:16","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e5fbf98f0422e341829246377eb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jessica","last_name":"Rivera","full_name":"Jessica 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8f1fc6bc2b38b1a2d9278c94e61","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gloria","last_name":"Glover","full_name":"Gloria 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:13:45-05:00","email":"gloria.glover@harrishealth.org","phone":"2817873749","firstName":"Gloria","lastName":"Glover","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"eefe73cfd0806baa569e36b751e7d330","socialdata_lastcheck":null,"email_local":"","email_domain":"harrishealth.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:45","updated_utc_timestamp":"2026-04-02 16:41:10","created_timestamp":"2026-03-18 09:13:45","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:39-05:00","email":"katie@topazdetailing.com","phone":"7793225758","firstName":"Katie","lastName":"Tyler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"9c621623a042e27f9b2c7bd18d1ddf79","socialdata_lastcheck":null,"email_local":"","email_domain":"topazdetailing.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:39","updated_utc_timestamp":"2026-04-02 16:41:14","created_timestamp":"2025-10-21 11:40:39","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:39-05:00","email":"katie@topazdetailing.com","phone":"7793225758","firstName":"Katie","lastName":"Tyler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"9c621623a042e27f9b2c7bd18d1ddf79","socialdata_lastcheck":null,"email_local":"","email_domain":"topazdetailing.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:39","updated_utc_timestamp":"2026-04-02 16:41:15","created_timestamp":"2025-10-21 11:40:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ce3729cf4ffe3d09db12154b2d3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"KJ","last_name":"Jenison","full_name":"KJ Jenison","contact_id":"7111","email":"kjenison@lumindigital.com","orgname":"","bloc_notes_ac":"8887441074\r\nDec 3 2025 vm\n2026 Apr 02 call reached voicemail, no message 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:01-06:00","email":"craig.moreau@bluebottlecoffee.com","phone":"7122091340","firstName":"Craig","lastName":"Moreau","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660719","ua":"okhttp\/5.3.2","hash":"f6d4088e8b82120a701b74e194f64f6c","socialdata_lastcheck":null,"email_local":"","email_domain":"bluebottlecoffee.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:01","updated_utc_timestamp":"2026-04-02 16:41:23","created_timestamp":"2025-11-21 09:55:01","updated_timestamp":"2026-04-02 16:41:23","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:01-06:00","email":"craig.moreau@bluebottlecoffee.com","phone":"7122091340","firstName":"Craig","lastName":"Moreau","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660719","ua":"okhttp\/5.3.2","hash":"f6d4088e8b82120a701b74e194f64f6c","socialdata_lastcheck":null,"email_local":"","email_domain":"bluebottlecoffee.com","sentcnt":"5","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:01","updated_utc_timestamp":"2026-04-02 16:41:23","created_timestamp":"2025-11-21 09:55:01","updated_timestamp":"2026-04-02 16:41:23","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_61fe5e97868a35c7338558508f8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Elisa","last_name":"Miller","full_name":"Elisa Miller","contact_id":"7133","email":"emiller@backblaze.com","orgname":"","bloc_notes_ac":"16503523738\r\nDec 3 2025 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You reached the Backways voice mailbox. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Elisa?","words":[{"word":"Hello, ","start":1.031,"end":1.403},{"word":"may ","start":1.403,"end":1.577},{"word":"I ","start":1.577,"end":1.647},{"word":"please ","start":1.647,"end":1.89},{"word":"speak ","start":1.89,"end":2.123},{"word":"with ","start":2.123,"end":2.32},{"word":"Elisa?","start":2.32,"end":3.086}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You reached the Backways voice mailbox. ","words":[{"word":"Hello. ","start":2.824,"end":3.144},{"word":"You ","start":3.374,"end":3.6939998},{"word":"reached ","start":3.6939998,"end":3.9339998},{"word":"the ","start":3.9339998,"end":4.1739996},{"word":"Backways ","start":4.1739996,"end":4.654},{"word":"voice ","start":4.654,"end":4.974},{"word":"mailbox. 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Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is 0% as no required phrases were spoken. The call was not answered by a human, and the agent did not leave a message.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4689,4690],"average":4689.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+16503523738","direction":"outbound"},"event_timestamp":1775166081413} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7133 CALL ID: call_61fe5e97868a35c7338558508f8 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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3 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-12-03T11:27:09-06:00","udate":"2026-04-02T16:41:22-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234845\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234845\/field"},"owner":"7133","id":"234845"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:14-06:00","email":"emiller@backblaze.com","phone":"7734258998","firstName":"Elisa","lastName":"Miller","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"12fe02a1ac5a10b958b9a91459f22400","socialdata_lastcheck":null,"email_local":"","email_domain":"backblaze.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:14-06:00","email":"emiller@backblaze.com","phone":"7734258998","firstName":"Elisa","lastName":"Miller","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"12fe02a1ac5a10b958b9a91459f22400","socialdata_lastcheck":null,"email_local":"","email_domain":"backblaze.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:14","updated_utc_timestamp":"2026-04-02 16:41:22","created_timestamp":"2025-11-21 09:54:14","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:14-06:00","email":"emiller@backblaze.com","phone":"7734258998","firstName":"Elisa","lastName":"Miller","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"12fe02a1ac5a10b958b9a91459f22400","socialdata_lastcheck":null,"email_local":"","email_domain":"backblaze.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:14","updated_utc_timestamp":"2026-04-02 16:41:23","created_timestamp":"2025-11-21 09:54:14","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:14-06:00","email":"emiller@backblaze.com","phone":"7734258998","firstName":"Elisa","lastName":"Miller","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"12fe02a1ac5a10b958b9a91459f22400","socialdata_lastcheck":null,"email_local":"","email_domain":"backblaze.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:14","updated_utc_timestamp":"2026-04-02 16:41:23","created_timestamp":"2025-11-21 09:54:14","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:14-06:00","email":"emiller@backblaze.com","phone":"7734258998","firstName":"Elisa","lastName":"Miller","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"12fe02a1ac5a10b958b9a91459f22400","socialdata_lastcheck":null,"email_local":"","email_domain":"backblaze.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:14","updated_utc_timestamp":"2026-04-02 16:41:23","created_timestamp":"2025-11-21 09:54:14","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_78a3ad3ee531ab1287cf8593b92","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mary","last_name":"Frank","full_name":"Mary Frank","contact_id":"8390","email":"mfrank@aabr.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:18:37-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_78a3ad3ee531ab1287cf8593b92","X-RetellAI-SipTraceId":"call_78a3ad3ee531ab1287cf8593b92","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166077642,"end_timestamp":1775166081222,"duration_ms":3580,"transcript":"User: For calling ABR. 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Required phrases were not spoken as no human was reached.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. The call flow completion rate is 0% due to no valid finish state. Official opening gate accuracy is 0% because no identity confirmation or opening was done. Survey order integrity and skip logic accuracy are 0% as no questions were asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f22bd729a6404620e0301b2a9d6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Joe","last_name":"Wilmoth","full_name":"Joe Wilmoth","contact_id":"6996","email":"jwilmoth@arcutis.com","orgname":"","bloc_notes_ac":"6504227703\r\nNov 21 2025 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:42-06:00","email":"jwilmoth@arcutis.com","phone":"9728976611","firstName":"Joe","lastName":"Wilmoth","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"42b3759d7107368ff698245ba9654d5d","socialdata_lastcheck":null,"email_local":"","email_domain":"arcutis.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:42","updated_utc_timestamp":"2026-04-02 16:41:29","created_timestamp":"2025-11-21 09:53:42","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:42-06:00","email":"jwilmoth@arcutis.com","phone":"9728976611","firstName":"Joe","lastName":"Wilmoth","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"42b3759d7107368ff698245ba9654d5d","socialdata_lastcheck":null,"email_local":"","email_domain":"arcutis.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:42","updated_utc_timestamp":"2026-04-02 16:41:29","created_timestamp":"2025-11-21 09:53:42","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:42-06:00","email":"jwilmoth@arcutis.com","phone":"9728976611","firstName":"Joe","lastName":"Wilmoth","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"42b3759d7107368ff698245ba9654d5d","socialdata_lastcheck":null,"email_local":"","email_domain":"arcutis.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:42","updated_utc_timestamp":"2026-04-02 16:41:30","created_timestamp":"2025-11-21 09:53:42","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8144c87a227fa17746b89d4efe6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Yogavarshan","last_name":"T","full_name":"Yogavarshan T","contact_id":"6513","email":"NO-EMAIL706@DUMMY.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 Number not in 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b78d3d39072c6ac6382ab60f832","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Karim","last_name":"Walji","full_name":"Karim Walji","contact_id":"6657","email":"NO-EMAIL860@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : \r\nATM Nov 20 2025 1st number vm, 2nd not assigned\r\nATM Nov 24 2025 not available. vm\n2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ea528405796afea883ec4588eed","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Milena","last_name":"Georgieva","full_name":"Milena Georgieva","contact_id":"4469","email":"milenag@mxshipping.com","orgname":"","bloc_notes_ac":"Oct 28 2025 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","start":1.998,"end":2.137},{"word":"Milena?","start":2.137,"end":2.753}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Loretta Knight with Missionary Expeditors and Cargo ","words":[{"word":"You've ","start":4.0889999999999995,"end":4.489},{"word":"reached ","start":4.489,"end":4.729},{"word":"Loretta ","start":4.729,"end":5.209},{"word":"Knight ","start":5.209,"end":5.529},{"word":"with ","start":5.529,"end":5.769},{"word":"Missionary ","start":5.769,"end":6.409},{"word":"Expeditors ","start":6.409,"end":7.0489999999999995},{"word":"and ","start":7.0489999999999995,"end":7.209},{"word":"Cargo 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The call was disconnected after reaching voicemail without further conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail - no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered, no survey questions asked, no valid outcome, and no approved closing spoken due to voicemail reached.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation; call ended at voicemail greeting.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred as call ended at voicemail.","Verbatim Survey Compliance":"0%. 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Mandatory Phrase Detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4707],"average":4707,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15043001149","direction":"outbound"},"event_timestamp":1775166105591} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 4469 CALL ID: call_ea528405796afea883ec4588eed EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:57:28-05:00","email":"milenag@mxshipping.com","phone":"5043001148","firstName":"Milena","lastName":"Georgieva","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"f0f1115be34879f281e9ffbde4edd187","socialdata_lastcheck":null,"email_local":"","email_domain":"mxshipping.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:28","updated_utc_timestamp":"2026-04-02 16:41:45","created_timestamp":"2025-10-22 15:57:28","updated_timestamp":"2026-04-02 16:41:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:22:54","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4469\/automationEntryCounts"},"id":"4469","organization":null}],"fieldValue":{"contact":"4469","field":"76","value":"The agent called to speak with Milena but reached Loretta Knight who answered with a company greeting. The call was disconnected after reaching voicemail without further conversation.","cdate":"2026-04-02T16:41:45-05:00","udate":"2026-04-02T16:41:45-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398092\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398092\/field"},"owner":"4469","id":"398092"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:57:28-05:00","email":"milenag@mxshipping.com","phone":"5043001148","firstName":"Milena","lastName":"Georgieva","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"f0f1115be34879f281e9ffbde4edd187","socialdata_lastcheck":null,"email_local":"","email_domain":"mxshipping.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 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reached, no contact","cdate":"2026-04-02T16:41:46-05:00","udate":"2026-04-02T16:41:46-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398093\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398093\/field"},"owner":"4469","id":"398093"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-22T15:57:28-05:00","email":"milenag@mxshipping.com","phone":"5043001148","firstName":"Milena","lastName":"Georgieva","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"f0f1115be34879f281e9ffbde4edd187","socialdata_lastcheck":null,"email_local":"","email_domain":"mxshipping.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:28","updated_utc_timestamp":"2026-04-02 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28 2025 vm\n2026 Apr 02 call reached voicemail - no message left","cdate":"2025-10-28T11:19:54-05:00","udate":"2026-04-02T16:41:46-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/128245\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/128245\/field"},"owner":"4469","id":"128245"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-10-22T15:57:28-05:00","email":"milenag@mxshipping.com","phone":"5043001148","firstName":"Milena","lastName":"Georgieva","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"f0f1115be34879f281e9ffbde4edd187","socialdata_lastcheck":null,"email_local":"","email_domain":"mxshipping.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:57:28-05:00","email":"milenag@mxshipping.com","phone":"5043001148","firstName":"Milena","lastName":"Georgieva","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"f0f1115be34879f281e9ffbde4edd187","socialdata_lastcheck":null,"email_local":"","email_domain":"mxshipping.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:28","updated_utc_timestamp":"2026-04-02 16:41:47","created_timestamp":"2025-10-22 15:57:28","updated_timestamp":"2026-04-02 16:41:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:57:28-05:00","email":"milenag@mxshipping.com","phone":"5043001148","firstName":"Milena","lastName":"Georgieva","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"f0f1115be34879f281e9ffbde4edd187","socialdata_lastcheck":null,"email_local":"","email_domain":"mxshipping.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:28","updated_utc_timestamp":"2026-04-02 16:41:47","created_timestamp":"2025-10-22 15:57:28","updated_timestamp":"2026-04-02 16:41:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e9a670f5c64455ad56aef4ae9c9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Stefani","last_name":"Berda","full_name":"Stefani Berda","contact_id":"5986","email":"NO-EMAIL210@DUMMY.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 VM\n2026-04-02 invalid phone destination, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_24ae9a2b585b06b6bdef603353c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Derrick","last_name":"German","full_name":"Derrick German","contact_id":"3151","email":"derrickg@yyc.com","orgname":"","bloc_notes_ac":"Oct 22 2025 vm\r\nOct 24 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"derrickg@yyc.com","phone":"3064607632","firstName":"Derrick","lastName":"German","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"5b0d921a730cf2ab60c1d8e47d75e794","socialdata_lastcheck":null,"email_local":"","email_domain":"yyc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:41:54","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"derrickg@yyc.com","phone":"3064607632","firstName":"Derrick","lastName":"German","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"5b0d921a730cf2ab60c1d8e47d75e794","socialdata_lastcheck":null,"email_local":"","email_domain":"yyc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:41:55","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"derrickg@yyc.com","phone":"3064607632","firstName":"Derrick","lastName":"German","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"5b0d921a730cf2ab60c1d8e47d75e794","socialdata_lastcheck":null,"email_local":"","email_domain":"yyc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:41:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:41:55","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c9b667d6b888ec364f9d1cf7f53","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mily","last_name":"Curti","full_name":"Mily Curti","contact_id":"5292","email":"NO-EMAIL84@DUMMY.com","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:41:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9d26f98d89c5a562682c3e7fdf2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sarah","last_name":"McDougall","full_name":"Sarah McDougall","contact_id":"8263","email":"NO-EMAIL1103@DUMMY.COM","orgname":"","bloc_notes_ac":"No de téléphone autre : 3063704333\r\nNov 28 2025 dont call second number\n2026 Apr 02 call reached voicemail, no message 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Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.067,"end":1.473},{"word":"may ","start":1.473,"end":1.671}],"metadata":{"response_id":0}},{"role":"user","content":"Thanks. ","words":[{"word":"Thanks. ","start":1.706,"end":2.026}]},{"role":"agent","content":"I please speak with Sarah?","words":[{"word":"I ","start":1.671,"end":1.763},{"word":"please ","start":1.763,"end":2.007},{"word":"speak ","start":2.007,"end":2.239},{"word":"with ","start":2.239,"end":2.39},{"word":"Sarah?","start":2.39,"end":2.971}],"metadata":{"response_id":0}},{"role":"agent","content":"Thank you for your time. Goodbye.","words":[{"word":"Thank ","start":4.255,"end":4.511},{"word":"you ","start":4.511,"end":4.615},{"word":"for ","start":4.615,"end":4.754},{"word":"your ","start":4.754,"end":4.917},{"word":"time. 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","start":4.917,"end":5.381},{"word":"Goodbye.","start":5.427458251953125,"end":6.124458251953125}],"metadata":{"response_id":1}},{"role":"tool_call_invocation","tool_call_id":"eab3464e29d76262","name":"end_call","arguments":"{\"execution_message\":\"Thank you for your time. Goodbye.\"}","time_sec":6.154,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/6e7247d7f5d0a784529b142daab0f633d1e4320a821642a3eba20bfb1eeac2a9/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/6e7247d7f5d0a784529b142daab0f633d1e4320a821642a3eba20bfb1eeac2a9/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6e7247d7f5d0a784529b142daab0f633d1e4320a821642a3eba20bfb1eeac2a9/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6e7247d7f5d0a784529b142daab0f633d1e4320a821642a3eba20bfb1eeac2a9/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":818.5,"p90":911.7,"p95":923.35,"p99":932.67,"min":702,"max":935,"num":2,"values":[702,935]},"e2e":{"p50":2148,"p90":2148,"p95":2148,"p99":2148,"min":2148,"max":2148,"num":1,"values":[2148]},"tts":{"p50":238,"p90":264.4,"p95":267.7,"p99":270.34000000000003,"min":205,"max":271,"num":2,"values":[271,205]},"knowledge_base":{"p50":56,"p90":56,"p95":56,"p99":56,"min":56,"max":56,"num":1,"values":[56]},"asr":{"p50":40,"p90":40,"p95":40,"p99":40,"min":40,"max":40,"num":1,"values":[40]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.6416667},{"product":"short_call_surcharge","cost":0.7000000000000001},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.7875},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0583333}],"total_duration_seconds":7,"total_duration_unit_price":0.4363095,"combined_cost":3.0541667},"call_analysis":{"call_summary":"The agent attempted to reach Sarah but the call was very brief with minimal interaction before the agent ended the call.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 brief call attempt, no conversation","call_summary_title":"Brief call attempt to Sarah","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"50%. 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Official Opening Gate Accuracy is 100% as the opening was only after identity confirmation and no gatekeeper interference. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:42:04 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0866021f410ee47afeeb39cb9f8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Misty","last_name":"Hill","full_name":"Misty Hill","contact_id":"4474","email":"misty.hill@esgsolutions.com","orgname":"","bloc_notes_ac":"Oct 28 2025 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Survey order integrity and skip logic accuracy are 100% by default since no questions were asked or branching occurred. Verbatim survey compliance is 100% by default due to no questions asked. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:57:31-05:00","email":"misty.hill@esgsolutions.com","phone":"8325856679","firstName":"Misty","lastName":"Hill","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"749e17fecc0037468c9602cf6ff6d706","socialdata_lastcheck":null,"email_local":"","email_domain":"esgsolutions.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:31","updated_utc_timestamp":"2026-04-02 16:42:06","created_timestamp":"2025-10-22 15:57:31","updated_timestamp":"2026-04-02 16:42:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 09:29:00","last_open_date":"2025-11-04 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:57:31-05:00","email":"misty.hill@esgsolutions.com","phone":"8325856679","firstName":"Misty","lastName":"Hill","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"749e17fecc0037468c9602cf6ff6d706","socialdata_lastcheck":null,"email_local":"","email_domain":"esgsolutions.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:31","updated_utc_timestamp":"2026-04-02 16:42:06","created_timestamp":"2025-10-22 15:57:31","updated_timestamp":"2026-04-02 16:42:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 09:29:00","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:42:04 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b5067dc17f4828e94fddc24621f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"La","last_name":"Lynch","full_name":"La Lynch","contact_id":"9156","email":"llynch@boingo.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:18:36-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b5067dc17f4828e94fddc24621f","X-RetellAI-SipTraceId":"call_b5067dc17f4828e94fddc24621f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166015497,"end_timestamp":1775166119321,"duration_ms":103824,"transcript":"Agent: Hello, may I 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:33-05:00","email":"llynch@boingo.com","phone":"9725429056","firstName":"La","lastName":"Lynch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"12c0105c03a22e01bae8501897ba7f34","socialdata_lastcheck":null,"email_local":"","email_domain":"boingo.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:33","updated_utc_timestamp":"2026-04-02 16:42:06","created_timestamp":"2026-03-18 09:12:33","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:33-05:00","email":"llynch@boingo.com","phone":"9725429056","firstName":"La","lastName":"Lynch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"12c0105c03a22e01bae8501897ba7f34","socialdata_lastcheck":null,"email_local":"","email_domain":"boingo.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:33","updated_utc_timestamp":"2026-04-02 16:42:06","created_timestamp":"2026-03-18 09:12:33","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:33-05:00","email":"llynch@boingo.com","phone":"9725429056","firstName":"La","lastName":"Lynch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"12c0105c03a22e01bae8501897ba7f34","socialdata_lastcheck":null,"email_local":"","email_domain":"boingo.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:33","updated_utc_timestamp":"2026-04-02 16:42:07","created_timestamp":"2026-03-18 09:12:33","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:33-05:00","email":"llynch@boingo.com","phone":"9725429056","firstName":"La","lastName":"Lynch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"12c0105c03a22e01bae8501897ba7f34","socialdata_lastcheck":null,"email_local":"","email_domain":"boingo.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:33","updated_utc_timestamp":"2026-04-02 16:42:07","created_timestamp":"2026-03-18 09:12:33","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:33-05:00","email":"llynch@boingo.com","phone":"9725429056","firstName":"La","lastName":"Lynch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"12c0105c03a22e01bae8501897ba7f34","socialdata_lastcheck":null,"email_local":"","email_domain":"boingo.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:33","updated_utc_timestamp":"2026-04-02 16:42:07","created_timestamp":"2026-03-18 09:12:33","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:33-05:00","email":"llynch@boingo.com","phone":"9725429056","firstName":"La","lastName":"Lynch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"12c0105c03a22e01bae8501897ba7f34","socialdata_lastcheck":null,"email_local":"","email_domain":"boingo.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:33","updated_utc_timestamp":"2026-04-02 16:42:08","created_timestamp":"2026-03-18 09:12:33","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:42:04 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d6d1078443ebad5f0bcae4d216a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Niki","last_name":"Schrie","full_name":"Niki Schrie","contact_id":"3457","email":"niki.schrie@fedorukcentre.ca","orgname":"","bloc_notes_ac":"24 October 2025 VM\r\n28 October 2025 VM\r\n30 October 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:42:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_24482b3565a4dd4e83d74e9284a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kayla","last_name":"Nichol","full_name":"Kayla Nichol","contact_id":"6799","email":"knichol@herd.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 2042244400\r\nNov 20 2025 no kayla working there ( ask for HR)\r\nNov 25 2025 not 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Thank you for your help, and goodbye.","words":[{"word":"My ","start":20.48,"end":20.631},{"word":"name ","start":20.631,"end":20.793},{"word":"is ","start":20.793,"end":20.921},{"word":"Ellen, ","start":20.921,"end":21.2},{"word":"and ","start":21.2,"end":21.316},{"word":"I’m ","start":21.316,"end":21.478},{"word":"calling ","start":21.478,"end":21.838},{"word":"on ","start":21.838,"end":21.954},{"word":"behalf ","start":21.954,"end":22.268},{"word":"of ","start":22.268,"end":22.384},{"word":"AtmanCo.","start":22.384,"end":23.278},{"word":" Thank ","start":23.323708251953125,"end":23.602708251953125},{"word":"you ","start":23.602708251953125,"end":23.730708251953125},{"word":"for ","start":23.730708251953125,"end":23.881708251953125},{"word":"your ","start":23.881708251953125,"end":24.032708251953125},{"word":"help, ","start":24.032708251953125,"end":24.310708251953123},{"word":"and ","start":24.310708251953123,"end":24.484708251953126},{"word":"goodbye.","start":24.484708251953126,"end":25.181708251953125}],"metadata":{"response_id":6}},{"role":"user","content":"Hello? 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:42:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6270c76d0e00950d496ff184422","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nancy","last_name":"Lee","full_name":"Nancy Lee","contact_id":"7110","email":"nancy.lee@retool.com","orgname":"","bloc_notes_ac":"6502483695\r\nDec 3 2025 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The number you have reached is not in service. Please check the number and dial again. \nUser: F p o \n","transcript_object":[{"role":"user","content":"Sorry. The number you have reached is not in service. Please check the number and dial again. ","words":[{"word":"Sorry. ","start":0.34800000000000003,"end":0.668},{"word":"The ","start":0.668,"end":0.908},{"word":"number ","start":0.908,"end":1.1480000000000001},{"word":"you ","start":1.1480000000000001,"end":1.308},{"word":"have ","start":1.308,"end":1.4679999000000001},{"word":"reached ","start":1.4679999000000001,"end":1.788},{"word":"is ","start":1.788,"end":2.028},{"word":"not ","start":2.028,"end":2.1879998},{"word":"in ","start":2.1879998,"end":2.348},{"word":"service. 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:08-06:00","email":"nancy.lee@retool.com","phone":"5073398947","firstName":"Nancy","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"3365c9a1ec8d579d168acbce78730310","socialdata_lastcheck":null,"email_local":"","email_domain":"retool.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:08","updated_utc_timestamp":"2026-04-02 16:42:22","created_timestamp":"2025-11-21 09:54:08","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:47-05:00","email":"dherron@xponentpower.com","phone":"5124153172","firstName":"Dale","lastName":"Herron","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"400ca3c4458e492451de0038246a8ec8","socialdata_lastcheck":null,"email_local":"","email_domain":"xponentpower.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:47","updated_utc_timestamp":"2026-04-02 16:42:26","created_timestamp":"2025-10-29 14:26:47","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:47-05:00","email":"dherron@xponentpower.com","phone":"5124153172","firstName":"Dale","lastName":"Herron","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"400ca3c4458e492451de0038246a8ec8","socialdata_lastcheck":null,"email_local":"","email_domain":"xponentpower.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:47","updated_utc_timestamp":"2026-04-02 16:42:26","created_timestamp":"2025-10-29 14:26:47","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:42:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5784fd0d45c8627b526febba60b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Thameena","last_name":"Azim","full_name":"Thameena Azim","contact_id":"6585","email":"tazim@wawanesa.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 2049853923\r\nATM Nov 20 2025 call back ask for HR\r\nATM Nov 24 2025 vm\n2026-04-02 invalid phone destination, phone: 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:14-06:00","email":"tazim@wawanesa.com","phone":"2049855600","firstName":"Thameena","lastName":"Azim","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"50fc5454efbb091095d102b3aecf3078","socialdata_lastcheck":null,"email_local":"","email_domain":"wawanesa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:14","updated_utc_timestamp":"2026-04-02 16:42:44","created_timestamp":"2025-11-18 09:45:14","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:42:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7a23066344c6e6afed42f188c18","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mary","last_name":"Lazzaroni","full_name":"Mary Lazzaroni","contact_id":"7136","email":"mary.lazzaroni@manna.com","orgname":"","bloc_notes_ac":"8003943949\r\nDec 3 2025 vm\n2026 Apr 02 call initiated but no 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Do you happen to have their new contact information?\nUser: Who is who's calling? \nAgent: My name is Ellen, and I’m calling on behalf of AtmanCo. I was looking to speak with Mary Lazzaroni. Do you happen to have their new contact information?\nUser: What what is her last name? \nAgent: Her last name is Lazzaroni. Do you happen to have any updated contact information for Mary Lazzaroni?\nUser: I don't. I don't even know that name. \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":1.3900000000000001,"end":2.11}]},{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.128,"end":1.418},{"word":"may ","start":1.418,"end":1.569},{"word":"I ","start":1.569,"end":1.627},{"word":"please ","start":1.627,"end":1.848},{"word":"speak ","start":1.848,"end":2.069},{"word":"with ","start":2.069,"end":2.219}],"metadata":{"response_id":0}},{"role":"user","content":"This is Julie. ","words":[{"word":"This ","start":2.11,"end":2.4299999},{"word":"is ","start":2.4299999,"end":2.59},{"word":"Julie. ","start":2.59,"end":2.9099999}]},{"role":"agent","content":"Hello Julie, may I please speak with Mary?","words":[{"word":"Hello ","start":4.512,"end":4.849},{"word":"Julie, ","start":4.849,"end":5.15},{"word":"may ","start":5.15,"end":5.301},{"word":"I ","start":5.301,"end":5.394},{"word":"please ","start":5.394,"end":5.638},{"word":"speak ","start":5.638,"end":5.87},{"word":"with ","start":5.87,"end":6.056},{"word":"Mary?","start":6.056,"end":6.648}],"metadata":{"response_id":1}},{"role":"user","content":"There's no one here by that name. ","words":[{"word":"There's ","start":10.12,"end":10.52},{"word":"no ","start":10.52,"end":10.68},{"word":"one ","start":10.68,"end":10.839998999999999},{"word":"here ","start":10.839998999999999,"end":11.08},{"word":"by ","start":11.08,"end":11.24},{"word":"that ","start":11.24,"end":11.399999999999999},{"word":"name. ","start":11.399999999999999,"end":11.559999999999999}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":12.543,"end":12.694},{"word":"understand.","start":12.694,"end":13.53},{"word":" Do ","start":13.575541748046875,"end":13.680541748046876},{"word":"you ","start":13.680541748046876,"end":13.796541748046875},{"word":"happen ","start":13.796541748046875,"end":14.040541748046875},{"word":"to ","start":14.040541748046875,"end":14.121541748046875},{"word":"have ","start":14.121541748046875,"end":14.272541748046875},{"word":"their ","start":14.272541748046875,"end":14.481541748046874},{"word":"new ","start":14.481541748046874,"end":14.644541748046874},{"word":"contact ","start":14.644541748046874,"end":15.085541748046875},{"word":"information?","start":15.085541748046875,"end":15.851541748046875}],"metadata":{"response_id":2}},{"role":"user","content":"Who is who's calling? ","words":[{"word":"Who ","start":18.71,"end":18.950000000000003},{"word":"is ","start":18.950000000000003,"end":19.11},{"word":"who's ","start":19.19,"end":19.51},{"word":"calling? ","start":19.51,"end":19.830000000000002}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. I was looking to speak with Mary Lazzaroni. Do you happen to have their new contact information?","words":[{"word":"My ","start":21.265,"end":21.451},{"word":"name ","start":21.451,"end":21.637},{"word":"is ","start":21.637,"end":21.776},{"word":"Ellen, ","start":21.776,"end":22.148},{"word":"and ","start":22.148,"end":22.31},{"word":"I’m ","start":22.31,"end":22.449},{"word":"calling ","start":22.449,"end":22.751},{"word":"on ","start":22.751,"end":22.867},{"word":"behalf ","start":22.867,"end":23.227},{"word":"of ","start":23.227,"end":23.378},{"word":"AtmanCo.","start":23.378,"end":24.202},{"word":" I ","start":24.248458251953124,"end":24.330458251953125},{"word":"was ","start":24.330458251953125,"end":24.492458251953124},{"word":"looking ","start":24.492458251953124,"end":24.806458251953124},{"word":"to ","start":24.806458251953124,"end":24.899458251953124},{"word":"speak ","start":24.899458251953124,"end":25.131458251953124},{"word":"with ","start":25.131458251953124,"end":25.305458251953127},{"word":"Mary ","start":25.305458251953127,"end":25.549458251953126},{"word":"Lazzaroni.","start":25.549458251953126,"end":26.570458251953124},{"word":" Do ","start":26.616875,"end":26.767875},{"word":"you ","start":26.767875,"end":26.883875},{"word":"happen ","start":26.883875,"end":27.162875},{"word":"to ","start":27.162875,"end":27.255875},{"word":"have ","start":27.255875,"end":27.406875},{"word":"their ","start":27.406875,"end":27.580875},{"word":"new ","start":27.580875,"end":27.743875},{"word":"contact ","start":27.743875,"end":28.230875},{"word":"information?","start":28.230875,"end":29.078875}],"metadata":{"response_id":3}},{"role":"user","content":"What what is her last name? ","words":[{"word":"What ","start":30.580001000000003,"end":30.82},{"word":"what ","start":30.82,"end":31.060000000000002},{"word":"is ","start":31.060000000000002,"end":31.3},{"word":"her ","start":31.3,"end":31.540000000000003},{"word":"last ","start":31.540000000000003,"end":31.78},{"word":"name? ","start":31.78,"end":32.019999999999996}]},{"role":"agent","content":"Her last name is Lazzaroni. Do you happen to have any updated contact information for Mary Lazzaroni?","words":[{"word":"Her ","start":33.205,"end":33.367},{"word":"last ","start":33.367,"end":33.576},{"word":"name ","start":33.576,"end":33.739},{"word":"is ","start":33.739,"end":33.843},{"word":"Lazzaroni.","start":33.843,"end":34.587},{"word":" Do ","start":34.5985,"end":34.7145},{"word":"you ","start":34.7145,"end":34.8185},{"word":"happen ","start":34.8185,"end":35.0395},{"word":"to ","start":35.0395,"end":35.1085},{"word":"have ","start":35.1085,"end":35.2365},{"word":"any ","start":35.2365,"end":35.3995},{"word":"updated ","start":35.3995,"end":35.8175},{"word":"contact ","start":35.8175,"end":36.2465},{"word":"information ","start":36.2465,"end":36.7455},{"word":"for ","start":36.7455,"end":36.9315},{"word":"Mary ","start":36.9315,"end":37.2565},{"word":"Lazzaroni?","start":37.2565,"end":38.1155}],"metadata":{"response_id":4}},{"role":"user","content":"I don't. I don't even know that name. ","words":[{"word":"I ","start":39.230000000000004,"end":39.550000000000004},{"word":"don't. ","start":39.550000000000004,"end":39.870000000000005},{"word":"I ","start":39.870000000000005,"end":40.03},{"word":"don't ","start":40.03,"end":40.19},{"word":"even ","start":40.19,"end":40.35},{"word":"know ","start":40.35,"end":40.51},{"word":"that ","start":40.51,"end":40.67},{"word":"name. ","start":40.67,"end":40.909997000000004}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":42.121,"end":42.376},{"word":"you ","start":42.376,"end":42.492},{"word":"for ","start":42.492,"end":42.632},{"word":"your ","start":42.632,"end":42.783},{"word":"help, ","start":42.783,"end":43.05},{"word":"and ","start":43.05,"end":43.201},{"word":"goodbye.","start":43.201,"end":43.978}],"metadata":{"response_id":6}}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":1.3900000000000001,"end":2.11}]},{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.128,"end":1.418},{"word":"may ","start":1.418,"end":1.569},{"word":"I ","start":1.569,"end":1.627},{"word":"please ","start":1.627,"end":1.848},{"word":"speak ","start":1.848,"end":2.069},{"word":"with ","start":2.069,"end":2.219}],"metadata":{"response_id":0}},{"role":"user","content":"This is Julie. ","words":[{"word":"This ","start":2.11,"end":2.4299999},{"word":"is ","start":2.4299999,"end":2.59},{"word":"Julie. ","start":2.59,"end":2.9099999}]},{"role":"agent","content":"Hello Julie, may I please speak with Mary?","words":[{"word":"Hello ","start":4.512,"end":4.849},{"word":"Julie, ","start":4.849,"end":5.15},{"word":"may ","start":5.15,"end":5.301},{"word":"I ","start":5.301,"end":5.394},{"word":"please ","start":5.394,"end":5.638},{"word":"speak ","start":5.638,"end":5.87},{"word":"with ","start":5.87,"end":6.056},{"word":"Mary?","start":6.056,"end":6.648}],"metadata":{"response_id":1}},{"role":"user","content":"There's no one here by that name. ","words":[{"word":"There's ","start":10.12,"end":10.52},{"word":"no ","start":10.52,"end":10.68},{"word":"one ","start":10.68,"end":10.839998999999999},{"word":"here ","start":10.839998999999999,"end":11.08},{"word":"by ","start":11.08,"end":11.24},{"word":"that ","start":11.24,"end":11.399999999999999},{"word":"name. ","start":11.399999999999999,"end":11.559999999999999}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":12.543,"end":12.694},{"word":"understand.","start":12.694,"end":13.53},{"word":" Do ","start":13.575541748046875,"end":13.680541748046876},{"word":"you ","start":13.680541748046876,"end":13.796541748046875},{"word":"happen ","start":13.796541748046875,"end":14.040541748046875},{"word":"to ","start":14.040541748046875,"end":14.121541748046875},{"word":"have ","start":14.121541748046875,"end":14.272541748046875},{"word":"their ","start":14.272541748046875,"end":14.481541748046874},{"word":"new ","start":14.481541748046874,"end":14.644541748046874},{"word":"contact ","start":14.644541748046874,"end":15.085541748046875},{"word":"information?","start":15.085541748046875,"end":15.851541748046875}],"metadata":{"response_id":2}},{"role":"user","content":"Who is who's calling? 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Do you happen to have their new contact information?","words":[{"word":"My ","start":21.265,"end":21.451},{"word":"name ","start":21.451,"end":21.637},{"word":"is ","start":21.637,"end":21.776},{"word":"Ellen, ","start":21.776,"end":22.148},{"word":"and ","start":22.148,"end":22.31},{"word":"I’m ","start":22.31,"end":22.449},{"word":"calling ","start":22.449,"end":22.751},{"word":"on ","start":22.751,"end":22.867},{"word":"behalf ","start":22.867,"end":23.227},{"word":"of ","start":23.227,"end":23.378},{"word":"AtmanCo.","start":23.378,"end":24.202},{"word":" I ","start":24.248458251953124,"end":24.330458251953125},{"word":"was ","start":24.330458251953125,"end":24.492458251953124},{"word":"looking ","start":24.492458251953124,"end":24.806458251953124},{"word":"to ","start":24.806458251953124,"end":24.899458251953124},{"word":"speak ","start":24.899458251953124,"end":25.131458251953124},{"word":"with ","start":25.131458251953124,"end":25.305458251953127},{"word":"Mary ","start":25.305458251953127,"end":25.549458251953126},{"word":"Lazzaroni.","start":25.549458251953126,"end":26.570458251953124},{"word":" Do ","start":26.616875,"end":26.767875},{"word":"you ","start":26.767875,"end":26.883875},{"word":"happen ","start":26.883875,"end":27.162875},{"word":"to ","start":27.162875,"end":27.255875},{"word":"have ","start":27.255875,"end":27.406875},{"word":"their ","start":27.406875,"end":27.580875},{"word":"new ","start":27.580875,"end":27.743875},{"word":"contact ","start":27.743875,"end":28.230875},{"word":"information?","start":28.230875,"end":29.078875}],"metadata":{"response_id":3}},{"role":"user","content":"What what is her last name? ","words":[{"word":"What ","start":30.580001000000003,"end":30.82},{"word":"what ","start":30.82,"end":31.060000000000002},{"word":"is ","start":31.060000000000002,"end":31.3},{"word":"her ","start":31.3,"end":31.540000000000003},{"word":"last ","start":31.540000000000003,"end":31.78},{"word":"name? ","start":31.78,"end":32.019999999999996}]},{"role":"agent","content":"Her last name is Lazzaroni. Do you happen to have any updated contact information for Mary Lazzaroni?","words":[{"word":"Her ","start":33.205,"end":33.367},{"word":"last ","start":33.367,"end":33.576},{"word":"name ","start":33.576,"end":33.739},{"word":"is ","start":33.739,"end":33.843},{"word":"Lazzaroni.","start":33.843,"end":34.587},{"word":" Do ","start":34.5985,"end":34.7145},{"word":"you ","start":34.7145,"end":34.8185},{"word":"happen ","start":34.8185,"end":35.0395},{"word":"to ","start":35.0395,"end":35.1085},{"word":"have ","start":35.1085,"end":35.2365},{"word":"any ","start":35.2365,"end":35.3995},{"word":"updated ","start":35.3995,"end":35.8175},{"word":"contact ","start":35.8175,"end":36.2465},{"word":"information ","start":36.2465,"end":36.7455},{"word":"for ","start":36.7455,"end":36.9315},{"word":"Mary ","start":36.9315,"end":37.2565},{"word":"Lazzaroni?","start":37.2565,"end":38.1155}],"metadata":{"response_id":4}},{"role":"user","content":"I don't. I don't even know that name. ","words":[{"word":"I ","start":39.230000000000004,"end":39.550000000000004},{"word":"don't. ","start":39.550000000000004,"end":39.870000000000005},{"word":"I ","start":39.870000000000005,"end":40.03},{"word":"don't ","start":40.03,"end":40.19},{"word":"even ","start":40.19,"end":40.35},{"word":"know ","start":40.35,"end":40.51},{"word":"that ","start":40.51,"end":40.67},{"word":"name. 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The agent ended the call politely after confirming no further information was available.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"int_code":"08","bloc_notes":"2026 Apr 02 contact answered but does not know Mary Lazzaroni or updated contact info","call_summary_title":"Contact does not know requested person","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"90%. The official opening was partially delivered after identity confirmation, most questions were not asked as the contact did not know the person, a valid outcome was assigned, and the call was properly closed.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after confirming the identity of the contact and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked out of order since the call did not proceed to survey questions.","Skip Logic Accuracy":"100%. 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Mandatory Phrase Detection is No because the call ended before required phrases could be delivered.","IVR_detector":"No","call_sequence":"Refused communication","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4706,4709,4733,5558,4808,4842,4849],"average":4886.428571428572,"num_requests":7},"tool_calls":[{"tool_call_id":"f9ae4b0e188ec173","name":"end_call","type":"end_call","start_time_sec":43.998}],"from_number":"+14374657779","to_number":"+16519057584","direction":"outbound"},"event_timestamp":1775166168673} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7136 CALL ID: call_7a23066344c6e6afed42f188c18 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"mary.lazzaroni@manna.com","phone":"6305603866","firstName":"Mary","lastName":"Lazzaroni","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"2dd3cbebc2931c31ff70a2663c1d1c28","socialdata_lastcheck":null,"email_local":"","email_domain":"manna.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:42:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:15","updated_utc_timestamp":"2026-04-02 16:42:49","created_timestamp":"2025-11-21 09:54:15","updated_timestamp":"2026-04-02 16:42:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7136\/automationEntryCounts"},"id":"7136","organization":null}],"fieldValue":{"contact":"7136","field":"76","value":"The agent called to speak with Mary Lazzaroni but reached Julie, who stated she did not know anyone by that name and had no updated contact information. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:42:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_83da4eda6b9bd737ffa340528d2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Season","last_name":"Lindahl","full_name":"Season Lindahl","contact_id":"7425","email":"NO-EMAIL972@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:18:37-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_83da4eda6b9bd737ffa340528d2","X-RetellAI-SipTraceId":"call_83da4eda6b9bd737ffa340528d2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166135556,"end_timestamp":1775166168949,"duration_ms":33393,"transcript":"Agent: 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This is Janice. \nAgent: Hello Janice, may I please speak with Season?\nUser: With who? \nUser: I'm sorry? \nAgent: I’m looking to speak with Season Lindahl. My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Season, please?\nUser: We don't have anyone here under name. Is by chance a different email or someone that you'd spoken to in the past? \nAgent: Thank you for checking, Janice. Season Lindahl is the name I have on record, and the email address is NO-EMAIL972@DUMMY.COM\n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.074,"end":1.41},{"word":"may ","start":1.41,"end":1.573},{"word":"I ","start":1.573,"end":1.654}],"metadata":{"response_id":0}},{"role":"user","content":"IDC Engineering. This is Janice. ","words":[{"word":"IDC ","start":0.86199995,"end":1.342},{"word":"Engineering. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:42:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9782395a5fc7f364f18f17435dc","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Wendy","last_name":"Groenewegen","full_name":"Wendy Groenewegen","contact_id":"6365","email":"NO-EMAIL795@DUMMY.com","orgname":"","bloc_notes_ac":"Dec 1 2925 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May I please speak with Wendy?","words":[{"word":"Thank ","start":2.81,"end":3.124},{"word":"you.","start":3.124,"end":3.611},{"word":" May ","start":3.657375,"end":3.855375},{"word":"I ","start":3.855375,"end":3.924375},{"word":"please ","start":3.924375,"end":4.157375},{"word":"speak ","start":4.157375,"end":4.389375},{"word":"with ","start":4.389375,"end":4.528375},{"word":"Wendy?","start":4.528375,"end":5.144375}],"metadata":{"response_id":1}},{"role":"user","content":"","words":[{"word":"","start":7.8290004,"end":7.8290004}]}],"transcript_with_tool_calls":[{"role":"user","content":"How may ","words":[{"word":"How ","start":1.069,"end":1.309},{"word":"may ","start":1.309,"end":1.4689999}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":0.91,"end":1.316},{"word":"may ","start":1.316,"end":1.479}],"metadata":{"response_id":0}},{"role":"user","content":"I help you? ","words":[{"word":"I ","start":1.4689999,"end":1.549},{"word":"help ","start":1.549,"end":1.6289999},{"word":"you? ","start":1.6289999,"end":1.7089999999999999}]},{"role":"agent","content":"Thank you. May I please speak with Wendy?","words":[{"word":"Thank ","start":2.81,"end":3.124},{"word":"you.","start":3.124,"end":3.611},{"word":" May ","start":3.657375,"end":3.855375},{"word":"I ","start":3.855375,"end":3.924375},{"word":"please ","start":3.924375,"end":4.157375},{"word":"speak ","start":4.157375,"end":4.389375},{"word":"with ","start":4.389375,"end":4.528375},{"word":"Wendy?","start":4.528375,"end":5.144375}],"metadata":{"response_id":1}},{"role":"user","content":"","words":[{"word":"","start":7.8290004,"end":7.8290004}]},{"role":"dtmf","digit":"2","time_sec":9.326}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/e5811b7dec0a7b87ca62caac0dd8f66214265b350d108245639d74edfdeee2f2/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/e5811b7dec0a7b87ca62caac0dd8f66214265b350d108245639d74edfdeee2f2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e5811b7dec0a7b87ca62caac0dd8f66214265b350d108245639d74edfdeee2f2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e5811b7dec0a7b87ca62caac0dd8f66214265b350d108245639d74edfdeee2f2/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":563,"p90":615,"p95":621.5,"p99":626.7,"min":522,"max":628,"num":3,"values":[563,628,522]},"e2e":{"p50":1020,"p90":1020,"p95":1020,"p99":1020,"min":1020,"max":1020,"num":1,"values":[1020]},"tts":{"p50":226,"p90":230,"p95":230.5,"p99":230.9,"min":195,"max":231,"num":3,"values":[231,195,226]},"knowledge_base":{"p50":59,"p90":61.4,"p95":61.7,"p99":61.94,"min":56,"max":62,"num":2,"values":[62,56]},"asr":{"p50":20,"p90":27,"p95":28.499999999999996,"p99":29.699999999999996,"min":9.9996000000001,"max":30,"num":4,"values":[20,30,20,9.9996000000001]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.9166667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.125},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0833333}],"total_duration_seconds":10,"total_duration_unit_price":0.3291667,"combined_cost":3.2916667},"call_analysis":{"call_summary":"The agent attempted to speak with Wendy but the call was very brief and ended quickly with the user hanging up after pressing a digit.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 call ended quickly after user pressed digit 2 and hung up","call_summary_title":"Brief call attempt to Wendy","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"20%. The official opening was partially attempted but the call ended abruptly before any survey questions or closing could be completed.","Official Opening Gate Accuracy":"50%. The agent asked to speak with Wendy after a brief greeting but the call ended before confirmation or official opening could be fully delivered.","Survey Order Integrity Score":"0%. No survey questions were asked due to the short call duration.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended prematurely.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing was possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to the call ending early.","Debug Analytical Variables":"The call flow completion rate is low at 20% because the official opening was only partially attempted and no survey questions or closing statements were delivered. Official opening gate accuracy is 50% because the agent asked to speak with Wendy but did not confirm identity or proceed further. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% as no survey questions were asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:43:04 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_325abc2440f9b30034ff3de453b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"BEd","last_name":"Huinink","full_name":"BEd Huinink","contact_id":"6618","email":"NO-EMAIL840@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : \r\nNov 20 2025 vm Nov 25 2025 vm\n2026 Apr 02 call reached voicemail, no message 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no de t\u00e9l\u00e9phone\u00a0: \r\nNov 20 2025 vm Nov 25 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T09:56:37-06:00","udate":"2026-04-02T16:43:05-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188838\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188838\/field"},"owner":"6618","id":"188838"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:24-06:00","email":"NO-EMAIL840@DUMMY.com","phone":"6827126822","firstName":"BEd","lastName":"Huinink","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"df0ab47b764d496a14ce6775b3e7e3f4","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:43:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:24","updated_utc_timestamp":"2026-04-02 16:43:05","created_timestamp":"2025-11-18 09:45:24","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:24-06:00","email":"NO-EMAIL840@DUMMY.com","phone":"6827126822","firstName":"BEd","lastName":"Huinink","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"df0ab47b764d496a14ce6775b3e7e3f4","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:43:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:24","updated_utc_timestamp":"2026-04-02 16:43:05","created_timestamp":"2025-11-18 09:45:24","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:43:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_274b132e1e5b0bda5f49f510d3e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Veronica","last_name":"Markham","full_name":"Veronica Markham","contact_id":"6904","email":"vmarkham@sharedapartmentservices.com","orgname":"","bloc_notes_ac":"3126074092\r\nATM Nov 21 2025 vm\n2026 Apr 02 call reached voicemail, no message 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agent called to speak with Veronica but reached voicemail instead and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. Official opening was attempted but no conversation occurred, valid outcome assigned for voicemail, no closing spoken.","Official Opening Gate Accuracy":"100%. Official opening was only attempted after confirming the contact's identity, no gatekeeper interference.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No. The call did not include mandatory phrases as the call went to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was attempted but no conversation took place, a valid outcome (voicemail) was assigned, but no approved closing was spoken. Official Opening Gate Accuracy is 100% because the agent confirmed the contact's identity before the opening and did not speak to a gatekeeper. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% due to no branching logic needed. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because the call ended at voicemail without any required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4708,4722],"average":4715,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+17732563226","direction":"outbound"},"event_timestamp":1775166188257} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6904 CALL ID: call_274b132e1e5b0bda5f49f510d3e EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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agent called to speak with Veronica but reached voicemail instead and did not leave a message.","cdate":"2026-04-02T16:26:40-05:00","udate":"2026-04-02T16:43:08-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395308\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395308\/field"},"owner":"6904","id":"395308"}} FIELD 77 → HTTP 200 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reached, no message left","cdate":"2026-04-02T16:26:40-05:00","udate":"2026-04-02T16:43:08-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395310\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/395310\/field"},"owner":"6904","id":"395310"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:27-06:00","email":"vmarkham@sharedapartmentservices.com","phone":"7738916564","firstName":"Veronica","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"116b4179cbd00fe80b86c582b0d13e34","socialdata_lastcheck":null,"email_local":"","email_domain":"sharedapartmentservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:43:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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Nov 21 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-21T11:58:20-06:00","udate":"2026-04-02T16:43:09-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/206950\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/206950\/field"},"owner":"6904","id":"206950"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:27-06:00","email":"vmarkham@sharedapartmentservices.com","phone":"7738916564","firstName":"Veronica","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"116b4179cbd00fe80b86c582b0d13e34","socialdata_lastcheck":null,"email_local":"","email_domain":"sharedapartmentservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:43:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:27","updated_utc_timestamp":"2026-04-02 16:43:09","created_timestamp":"2025-11-21 09:53:27","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:27-06:00","email":"vmarkham@sharedapartmentservices.com","phone":"7738916564","firstName":"Veronica","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"116b4179cbd00fe80b86c582b0d13e34","socialdata_lastcheck":null,"email_local":"","email_domain":"sharedapartmentservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:43:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:27","updated_utc_timestamp":"2026-04-02 16:43:09","created_timestamp":"2025-11-21 09:53:27","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:27-06:00","email":"vmarkham@sharedapartmentservices.com","phone":"7738916564","firstName":"Veronica","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"116b4179cbd00fe80b86c582b0d13e34","socialdata_lastcheck":null,"email_local":"","email_domain":"sharedapartmentservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:43:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:27","updated_utc_timestamp":"2026-04-02 16:43:09","created_timestamp":"2025-11-21 09:53:27","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:43:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0dcfdbaa5ad7017a4efe6819159","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Padley","full_name":"Michelle Padley","contact_id":"6233","email":"NO-EMAIL621@DUMMY.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 No one by that name and they are not interested\n2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:43:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0baa3e3782c978aae4d94008b74","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Anya","last_name":"Kats","full_name":"Anya Kats","contact_id":"6429","email":"NO-EMAIL813@DUMMY.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:43:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d78fce0e7d47300fa76497defbd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Paige","last_name":"Butler","full_name":"Paige Butler","contact_id":"6973","email":"paige.butler@getcenter.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:43:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:43:18","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:43:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:43:18","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:43:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:43:18","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:43:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:43:20","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:43:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:43:20","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:43:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dea161a4da798a18ed32d71d7d9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deepak","last_name":"Patel","full_name":"Deepak Patel","contact_id":"8272","email":"NO-EMAIL1112@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:43:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a2a9d43c47edfc9b5c02d1a0ac9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Artin","last_name":"Goodarzi","full_name":"Artin Goodarzi","contact_id":"6405","email":"artin.goodarzi@enactuslaurier.ca","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 Number not found\n2026-04-02 invalid phone destination, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:43:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3079559be3e26c84f74320bd565","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lana","last_name":"Babiuk-Larocque","full_name":"Lana Babiuk-Larocque","contact_id":"6803","email":"lana_larocque@gov.nt.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 8677679000\r\nATM / 20 November 2025 Not authorized to dial this 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:43:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5cb7678bf5b5aac20f5790946e8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Beth","last_name":"McLane","full_name":"Beth McLane","contact_id":"6608","email":"beth.mclane@intl.cnoocltd.com","orgname":"","bloc_notes_ac":"ATM / 20 November 2025 No one by that name\r\nATM / 24 November 2025 VM\n2026 Apr 02 voicemail reached, message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:21-06:00","email":"beth.mclane@intl.cnoocltd.com","phone":"4036994000","firstName":"Beth","lastName":"McLane","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"c1340c46398a4de99fffc06b5c77edff","socialdata_lastcheck":null,"email_local":"","email_domain":"intl.cnoocltd.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:21","updated_utc_timestamp":"2026-04-02 16:44:00","created_timestamp":"2025-11-18 09:45:21","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:44:00 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e3382e3367ddb2d098e52221e1a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Keith","last_name":"Manis","full_name":"Keith 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May I please speak with Keith?\nUser: If this is a medical emergency, please hang up and dial nine one one. Otherwise, please listen carefully and select from the following options. To schedule an appointment at one of our health centers, or for any questions regarding an appointment, please press two. To reach Ben Tobb Lyndon Baines Johnson, Quentin Nees Hospital, or one of our health centers, please press three. For questions regarding eligibility, medical records, or financial please press four. To reach the pharmacy, please press five. To speak with a nurse to discuss an immediate health issue, please press six. To reach human resources about job opportunities or verification, of employment, please press seven. To reach the board of managers, please press eight. To speak with an operator, please press nine. \nUser: If \nUser: you would like to \nAgent: (Silence, waiting for the operator or next prompt.)\nUser: Thank you for calling Harris Health System. This is Alexa How can I help you? \nAgent: Hello, my name is Ellen, and I’m calling on behalf of AtmanCo. May I please speak with Keith?\nUser: I'll be more than happy to assist, ma'am. I'm an operator in a call center. Would you happen to know this person's last name or which department they're with? \nAgent: Yes, his full name is Keith Manis. Thank you for your help.\nUser: Sure. How do you spell the last name, please? \nUser: please? \nAgent: Certainly. The last name is spelled M-A-N-I-S.\nUser: Okay. And I do have a number here in the directory. Do you need the number also or just the connection? \nAgent: Just the connection would be great, thank you very much.\nUser: You're welcome. Connecting you now. You have a healthy day. \nAgent: Thank you very much. (Waiting for Keith to answer.)\nUser: Hello. \nUser: Cisco Unity Connection messaging system. From a touch tone telephone, you may dial an extension at any time. For directory of extensions, press four. 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This is Alexa How can I help you? ","words":[{"word":"Thank ","start":78.20500000000001,"end":78.525},{"word":"you ","start":78.525,"end":78.68499600000001},{"word":"for ","start":78.68499600000001,"end":78.92500000000001},{"word":"calling ","start":78.92500000000001,"end":79.245},{"word":"Harris ","start":79.245,"end":79.56500000000001},{"word":"Health ","start":79.56500000000001,"end":79.805},{"word":"System. ","start":79.805,"end":80.20500000000001},{"word":"This ","start":80.20500000000001,"end":80.28499500000001},{"word":"is ","start":80.28499500000001,"end":80.44500000000001},{"word":"Alexa ","start":80.44500000000001,"end":80.68499600000001},{"word":"How ","start":80.825,"end":81.14500000000001},{"word":"can ","start":81.14500000000001,"end":81.22500500000001},{"word":"I ","start":81.22500500000001,"end":81.385},{"word":"help ","start":81.385,"end":81.545004},{"word":"you? 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May I please speak with Keith?","words":[{"word":"Hello, ","start":83.102,"end":83.473},{"word":"my ","start":83.473,"end":83.59},{"word":"name ","start":83.59,"end":83.74},{"word":"is ","start":83.74,"end":83.857},{"word":"Ellen, ","start":83.857,"end":84.158},{"word":"and ","start":84.158,"end":84.286},{"word":"I’m ","start":84.286,"end":84.437},{"word":"calling ","start":84.437,"end":84.774},{"word":"on ","start":84.774,"end":84.89},{"word":"behalf ","start":84.89,"end":85.25},{"word":"of ","start":85.25,"end":85.389},{"word":"AtmanCo.","start":85.389,"end":86.202},{"word":" May ","start":86.24779174804688,"end":86.41079174804688},{"word":"I ","start":86.41079174804688,"end":86.48079174804687},{"word":"please ","start":86.48079174804687,"end":86.71279174804687},{"word":"speak ","start":86.71279174804687,"end":86.94479174804688},{"word":"with ","start":86.94479174804688,"end":87.15379174804687},{"word":"Keith?","start":87.15379174804687,"end":87.78079174804688}],"metadata":{"response_id":5}},{"role":"user","content":"I'll be more than happy to assist, ma'am. I'm an operator in a call center. Would you happen to know this person's last name or which department they're with? ","words":[{"word":"I'll ","start":90.08500500000001,"end":90.485},{"word":"be ","start":90.485,"end":90.64500000000001},{"word":"more ","start":90.64500000000001,"end":90.805},{"word":"than ","start":90.805,"end":90.965},{"word":"happy ","start":90.965,"end":91.20500000000001},{"word":"to ","start":91.20500000000001,"end":91.365004},{"word":"assist, ","start":91.365004,"end":91.845},{"word":"ma'am. ","start":91.845,"end":92.00500000000001},{"word":"I'm ","start":92.00500000000001,"end":92.165},{"word":"an ","start":92.165,"end":92.325},{"word":"operator ","start":92.325,"end":92.72500500000001},{"word":"in ","start":92.72500500000001,"end":92.965},{"word":"a ","start":92.965,"end":93.045004},{"word":"call ","start":93.095,"end":93.415},{"word":"center. 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Thank you for your help.","words":[{"word":"Yes, ","start":99.057,"end":99.359},{"word":"his ","start":99.359,"end":99.498},{"word":"full ","start":99.498,"end":99.707},{"word":"name ","start":99.707,"end":99.904},{"word":"is ","start":99.904,"end":100.021},{"word":"Keith ","start":100.021,"end":100.299},{"word":"Manis.","start":100.299,"end":100.996},{"word":" Thank ","start":101.04179174804688,"end":101.27479174804688},{"word":"you ","start":101.27479174804688,"end":101.39079174804688},{"word":"for ","start":101.39079174804688,"end":101.52979174804688},{"word":"your ","start":101.52979174804688,"end":101.69279174804687},{"word":"help.","start":101.69279174804687,"end":102.15679174804687}],"metadata":{"response_id":7}},{"role":"user","content":"Sure. How do you spell the last name, please? ","words":[{"word":"Sure. 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The last name is spelled M-A-N-I-S.","words":[{"word":"Certainly.","start":106.631,"end":107.385},{"word":" The ","start":107.431375,"end":107.559375},{"word":"last ","start":107.559375,"end":107.803375},{"word":"name ","start":107.803375,"end":107.965375},{"word":"is ","start":107.965375,"end":108.058375},{"word":"spelled ","start":108.058375,"end":108.430375},{"word":"M-A-N-I-S.","start":108.430375,"end":109.893375}],"metadata":{"response_id":9}},{"role":"user","content":"Okay. And I do have a number here in the directory. Do you need the number also or just the connection? ","words":[{"word":"Okay. 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","start":121.385,"end":121.70500000000001}]},{"role":"agent","content":"Just the connection would be great, thank you very much.","words":[{"word":"Just ","start":123.448,"end":123.715},{"word":"the ","start":123.715,"end":123.819},{"word":"connection ","start":123.819,"end":124.284},{"word":"would ","start":124.284,"end":124.481},{"word":"be ","start":124.481,"end":124.597},{"word":"great, ","start":124.597,"end":125.027},{"word":"thank ","start":125.027,"end":125.34},{"word":"you ","start":125.34,"end":125.479},{"word":"very ","start":125.479,"end":125.7},{"word":"much.","start":125.7,"end":126.199}],"metadata":{"response_id":12}},{"role":"user","content":"You're welcome. Connecting you now. You have a healthy day. ","words":[{"word":"You're ","start":127.824995,"end":128.145},{"word":"welcome. ","start":128.145,"end":128.465},{"word":"Connecting ","start":128.465,"end":128.865},{"word":"you ","start":128.865,"end":128.945},{"word":"now. 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","start":141.435,"end":141.835}]},{"role":"user","content":"Cisco Unity Connection messaging system. From a touch tone telephone, you may dial an extension at any time. For directory of extensions, press four. Otherwise, please hold for an operator. ","words":[{"word":"Cisco ","start":142.32500000000002,"end":142.805},{"word":"Unity ","start":142.805,"end":143.20501000000002},{"word":"Connection ","start":143.20501000000002,"end":143.76500000000001},{"word":"messaging ","start":143.76500000000001,"end":144.165},{"word":"system. 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","start":156.184,"end":156.602},{"word":"I ","start":156.61391674804688,"end":156.72991674804686},{"word":"will ","start":156.72991674804686,"end":156.89191674804687},{"word":"try ","start":156.89191674804687,"end":157.05491674804688},{"word":"to ","start":157.05491674804688,"end":157.13591674804687},{"word":"call ","start":157.13591674804687,"end":157.33291674804687},{"word":"back ","start":157.33291674804687,"end":157.51891674804688}],"metadata":{"response_id":16}},{"role":"user","content":"Sorry. The operator is not available. Record your message at the tone. ","words":[{"word":"Sorry. ","start":156.98499,"end":157.54499},{"word":"The ","start":157.54499,"end":157.705},{"word":"operator ","start":157.705,"end":158.10500000000002},{"word":"is ","start":158.10500000000002,"end":158.26499},{"word":"not ","start":158.26499,"end":158.425},{"word":"available. ","start":158.425,"end":158.82499},{"word":"Record ","start":159.31501,"end":159.715},{"word":"your ","start":159.715,"end":159.875},{"word":"message ","start":159.875,"end":160.195},{"word":"at ","start":160.195,"end":160.35500000000002},{"word":"the ","start":160.35500000000002,"end":160.435},{"word":"tone. ","start":160.435,"end":160.595}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.121,"end":1.435},{"word":"may ","start":1.435,"end":1.574},{"word":"I ","start":1.574,"end":1.655}],"metadata":{"response_id":0}},{"role":"user","content":"Welcome to the Harris Health System. ","words":[{"word":"Welcome ","start":0.985,"end":1.385},{"word":"to ","start":1.385,"end":1.6249999},{"word":"the ","start":1.6249999,"end":1.785},{"word":"Harris ","start":1.785,"end":2.1849998},{"word":"Health ","start":2.1849998,"end":2.585},{"word":"System. ","start":2.585,"end":2.9049999}]},{"role":"agent","content":"Thank you. May I please speak with Keith?","words":[{"word":"Thank ","start":6.049,"end":6.351},{"word":"you.","start":6.351,"end":6.722},{"word":" May ","start":6.768041748046875,"end":6.966041748046875},{"word":"I ","start":6.966041748046875,"end":7.059041748046875},{"word":"please ","start":7.059041748046875,"end":7.326041748046875},{"word":"speak ","start":7.326041748046875,"end":7.570041748046875},{"word":"with ","start":7.570041748046875,"end":7.732041748046875},{"word":"Keith?","start":7.732041748046875,"end":8.301041748046876}],"metadata":{"response_id":1}},{"role":"user","content":"If this is a medical emergency, please hang up and dial nine one one. Otherwise, please listen carefully and select from the following options. To schedule an appointment at one of our health centers, or for any questions regarding an appointment, please press two. To reach Ben Tobb Lyndon Baines Johnson, Quentin Nees Hospital, or one of our health centers, please press three. For questions regarding eligibility, medical records, or financial please press four. To reach the pharmacy, please press five. To speak with a nurse to discuss an immediate health issue, please press six. To reach human resources about job opportunities or verification, of employment, please press seven. To reach the board of managers, please press eight. To speak with an operator, please press nine. 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This is Alexa How can I help you? ","words":[{"word":"Thank ","start":78.20500000000001,"end":78.525},{"word":"you ","start":78.525,"end":78.68499600000001},{"word":"for ","start":78.68499600000001,"end":78.92500000000001},{"word":"calling ","start":78.92500000000001,"end":79.245},{"word":"Harris ","start":79.245,"end":79.56500000000001},{"word":"Health ","start":79.56500000000001,"end":79.805},{"word":"System. ","start":79.805,"end":80.20500000000001},{"word":"This ","start":80.20500000000001,"end":80.28499500000001},{"word":"is ","start":80.28499500000001,"end":80.44500000000001},{"word":"Alexa ","start":80.44500000000001,"end":80.68499600000001},{"word":"How ","start":80.825,"end":81.14500000000001},{"word":"can ","start":81.14500000000001,"end":81.22500500000001},{"word":"I ","start":81.22500500000001,"end":81.385},{"word":"help ","start":81.385,"end":81.545004},{"word":"you? 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May I please speak with Keith?","words":[{"word":"Hello, ","start":83.102,"end":83.473},{"word":"my ","start":83.473,"end":83.59},{"word":"name ","start":83.59,"end":83.74},{"word":"is ","start":83.74,"end":83.857},{"word":"Ellen, ","start":83.857,"end":84.158},{"word":"and ","start":84.158,"end":84.286},{"word":"I’m ","start":84.286,"end":84.437},{"word":"calling ","start":84.437,"end":84.774},{"word":"on ","start":84.774,"end":84.89},{"word":"behalf ","start":84.89,"end":85.25},{"word":"of ","start":85.25,"end":85.389},{"word":"AtmanCo.","start":85.389,"end":86.202},{"word":" May ","start":86.24779174804688,"end":86.41079174804688},{"word":"I ","start":86.41079174804688,"end":86.48079174804687},{"word":"please ","start":86.48079174804687,"end":86.71279174804687},{"word":"speak ","start":86.71279174804687,"end":86.94479174804688},{"word":"with ","start":86.94479174804688,"end":87.15379174804687},{"word":"Keith?","start":87.15379174804687,"end":87.78079174804688}],"metadata":{"response_id":5}},{"role":"user","content":"I'll be more than happy to assist, ma'am. I'm an operator in a call center. Would you happen to know this person's last name or which department they're with? ","words":[{"word":"I'll ","start":90.08500500000001,"end":90.485},{"word":"be ","start":90.485,"end":90.64500000000001},{"word":"more ","start":90.64500000000001,"end":90.805},{"word":"than ","start":90.805,"end":90.965},{"word":"happy ","start":90.965,"end":91.20500000000001},{"word":"to ","start":91.20500000000001,"end":91.365004},{"word":"assist, ","start":91.365004,"end":91.845},{"word":"ma'am. ","start":91.845,"end":92.00500000000001},{"word":"I'm ","start":92.00500000000001,"end":92.165},{"word":"an ","start":92.165,"end":92.325},{"word":"operator ","start":92.325,"end":92.72500500000001},{"word":"in ","start":92.72500500000001,"end":92.965},{"word":"a ","start":92.965,"end":93.045004},{"word":"call ","start":93.095,"end":93.415},{"word":"center. 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Thank you for your help.","words":[{"word":"Yes, ","start":99.057,"end":99.359},{"word":"his ","start":99.359,"end":99.498},{"word":"full ","start":99.498,"end":99.707},{"word":"name ","start":99.707,"end":99.904},{"word":"is ","start":99.904,"end":100.021},{"word":"Keith ","start":100.021,"end":100.299},{"word":"Manis.","start":100.299,"end":100.996},{"word":" Thank ","start":101.04179174804688,"end":101.27479174804688},{"word":"you ","start":101.27479174804688,"end":101.39079174804688},{"word":"for ","start":101.39079174804688,"end":101.52979174804688},{"word":"your ","start":101.52979174804688,"end":101.69279174804687},{"word":"help.","start":101.69279174804687,"end":102.15679174804687}],"metadata":{"response_id":7}},{"role":"user","content":"Sure. How do you spell the last name, please? ","words":[{"word":"Sure. 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The last name is spelled M-A-N-I-S.","words":[{"word":"Certainly.","start":106.631,"end":107.385},{"word":" The ","start":107.431375,"end":107.559375},{"word":"last ","start":107.559375,"end":107.803375},{"word":"name ","start":107.803375,"end":107.965375},{"word":"is ","start":107.965375,"end":108.058375},{"word":"spelled ","start":108.058375,"end":108.430375},{"word":"M-A-N-I-S.","start":108.430375,"end":109.893375}],"metadata":{"response_id":9}},{"role":"user","content":"Okay. And I do have a number here in the directory. Do you need the number also or just the connection? ","words":[{"word":"Okay. 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","start":121.385,"end":121.70500000000001}]},{"role":"agent","content":"Just the connection would be great, thank you very much.","words":[{"word":"Just ","start":123.448,"end":123.715},{"word":"the ","start":123.715,"end":123.819},{"word":"connection ","start":123.819,"end":124.284},{"word":"would ","start":124.284,"end":124.481},{"word":"be ","start":124.481,"end":124.597},{"word":"great, ","start":124.597,"end":125.027},{"word":"thank ","start":125.027,"end":125.34},{"word":"you ","start":125.34,"end":125.479},{"word":"very ","start":125.479,"end":125.7},{"word":"much.","start":125.7,"end":126.199}],"metadata":{"response_id":12}},{"role":"user","content":"You're welcome. Connecting you now. You have a healthy day. ","words":[{"word":"You're ","start":127.824995,"end":128.145},{"word":"welcome. ","start":128.145,"end":128.465},{"word":"Connecting ","start":128.465,"end":128.865},{"word":"you ","start":128.865,"end":128.945},{"word":"now. 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Mandatory Phrase Detection is 0% as none of the required phrases were present due to no survey.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4704,4703,4873,4890,5956,5849,5796,5064],"average":5229.375,"num_requests":8},"tool_calls":[{"tool_call_id":"246424e7c8cd0bb6","name":"press_digit","type":"press_digit","start_time_sec":74.121,"latency_ms":0,"success":true},{"tool_call_id":"1dd95f3bf830850d","name":"press_digit","type":"press_digit","start_time_sec":93.75,"latency_ms":0,"success":true},{"tool_call_id":"cdff41fce4ba8b45","name":"end_call","type":"end_call","start_time_sec":104.116}],"from_number":"+14374657779","to_number":"+17135666400","direction":"outbound"},"event_timestamp":1775166240795} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9217 CALL ID: call_2e316bbe2bbae2272876ff35571 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:13:27-05:00","email":"omar.reid@harrishealth.org","phone":"3464260187","firstName":"Omar","lastName":"Reid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"52ac45c323780af3499371290183a375","socialdata_lastcheck":null,"email_local":"","email_domain":"harrishealth.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:27","updated_utc_timestamp":"2026-04-02 16:44:01","created_timestamp":"2026-03-18 09:13:27","updated_timestamp":"2026-04-02 16:44:01","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/automationEntryCounts"},"id":"9217","organization":null}],"fieldValue":{"contact":"9217","field":"76","value":"The agent attempted to reach Omar at Harris Health System but was routed through an automated phone menu. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:13:27-05:00","email":"omar.reid@harrishealth.org","phone":"3464260187","firstName":"Omar","lastName":"Reid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"52ac45c323780af3499371290183a375","socialdata_lastcheck":null,"email_local":"","email_domain":"harrishealth.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:27","updated_utc_timestamp":"2026-04-02 16:44:02","created_timestamp":"2026-03-18 09:13:27","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:13:27-05:00","email":"omar.reid@harrishealth.org","phone":"3464260187","firstName":"Omar","lastName":"Reid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"52ac45c323780af3499371290183a375","socialdata_lastcheck":null,"email_local":"","email_domain":"harrishealth.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:27","updated_utc_timestamp":"2026-04-02 16:44:02","created_timestamp":"2026-03-18 09:13:27","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:44:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_38e3815249cfdc24706405f5436","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Diane","last_name":"Thibeault","full_name":"Diane Thibeault","contact_id":"3996","email":"dthibeault@berettafarms.com","orgname":"","bloc_notes_ac":" Signed up\nATM Nov 28 2025 ok 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","words":[{"word":"Hello? ","start":1.6309999,"end":2.031}]},{"role":"agent","content":"please speak with Diane?","words":[{"word":"please ","start":1.536,"end":1.745},{"word":"speak ","start":1.745,"end":1.931},{"word":"with ","start":1.931,"end":2.117},{"word":"Diane?","start":2.117,"end":2.686}],"metadata":{"response_id":0}},{"role":"user","content":"Speaking. ","words":[{"word":"Speaking. ","start":3.761,"end":4.321}]},{"role":"agent","content":"Hello, am I speaking with Diane?","words":[{"word":"Hello, ","start":3.753,"end":4.078},{"word":"am ","start":4.078,"end":4.217},{"word":"I ","start":4.217,"end":4.322},{"word":"speaking ","start":4.322,"end":4.635},{"word":"with ","start":4.635,"end":4.821},{"word":"Diane?","start":4.821,"end":5.471}],"metadata":{"response_id":1}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":6.901,"end":7.141}]},{"role":"agent","content":"Hello Diane. 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Official Opening Gate Accuracy is 100% as the opening was only spoken after identity confirmation. Survey Order Integrity and Skip Logic Accuracy are 100% by default since no survey questions or branching occurred. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:44:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d90a78fc7d9b7a49cb0192257a5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Curtis","last_name":"Austring","full_name":"Curtis Austring","contact_id":"3150","email":"curtis.austring@glover-ace.com","orgname":"","bloc_notes_ac":"Oct 22 2025 vm Oct 23 2025 vm\n2026 Apr 02 call reached voicemail, no message 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Overall, the call did not progress beyond initial contact attempts.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4716,4706,4711,4713,4712,5356,5670,5699],"average":5035.375,"num_requests":8},"tool_calls":[],"from_number":"+14374657779","to_number":"+14033465525","direction":"outbound"},"event_timestamp":1775166277463} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3150 CALL ID: call_d90a78fc7d9b7a49cb0192257a5 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"curtis.austring@glover-ace.com","phone":"4033482284","firstName":"Curtis","lastName":"Austring","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"7bffa377895c45a3f13626583d56a197","socialdata_lastcheck":null,"email_local":"","email_domain":"glover-ace.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:44:37","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 16:44:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3150\/automationEntryCounts"},"id":"3150","organization":null}],"fieldValue":{"contact":"3150","field":"76","value":"The agent attempted to reach Curtis by phone and was transferred to a voicemail or desk message. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"curtis.austring@glover-ace.com","phone":"4033482284","firstName":"Curtis","lastName":"Austring","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"7bffa377895c45a3f13626583d56a197","socialdata_lastcheck":null,"email_local":"","email_domain":"glover-ace.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:44:38","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"curtis.austring@glover-ace.com","phone":"4033482284","firstName":"Curtis","lastName":"Austring","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"7bffa377895c45a3f13626583d56a197","socialdata_lastcheck":null,"email_local":"","email_domain":"glover-ace.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:44:38","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:44:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9ec454b89aa10814774a025a3a7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ibi","last_name":"Power","full_name":"Ibi Power","contact_id":"6751","email":"ipower@oag.ab.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 7804226655\r\nATM Nov 20 2025 vm\r\nATM Nov 24 2025 vm\n2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:44:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b20f9838fbbd8fcf9ca25df38bb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Paige","last_name":"Butler","full_name":"Paige Butler","contact_id":"6973","email":"paige.butler@getcenter.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:44:47","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:44:47","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:38-06:00","email":"paige.butler@getcenter.com","phone":"6082351760","firstName":"Paige","lastName":"Butler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a887d9e6856ba560c6bb2af47185a39e","socialdata_lastcheck":null,"email_local":"","email_domain":"getcenter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:38","updated_utc_timestamp":"2026-04-02 16:44:47","created_timestamp":"2025-11-21 09:53:38","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:44:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_573c078aefbd5c6f1dd915458d6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Marie","last_name":"Gervais","full_name":"Marie Gervais","contact_id":"8241","email":"marie@shiftworkplace.com","orgname":"","bloc_notes_ac":"2026-04-02 invalid phone destination, phone: 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Mandatory Phrase Detection is No due to absence of required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4694],"average":4694,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17809931062","direction":"outbound"},"event_timestamp":1775166289743} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8241 CALL ID: call_573c078aefbd5c6f1dd915458d6 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:00-06:00","email":"marie@shiftworkplace.com","phone":"7804545661","firstName":"Marie","lastName":"Gervais","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2345c7aeb14aeb9fec99c383eab37eee","socialdata_lastcheck":null,"email_local":"","email_domain":"shiftworkplace.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:00","updated_utc_timestamp":"2026-04-02 16:44:50","created_timestamp":"2025-11-27 10:34:00","updated_timestamp":"2026-04-02 16:44:50","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/automationEntryCounts"},"id":"8241","organization":null}],"fieldValue":{"contact":"8241","field":"76","value":"The agent called the contact but reached voicemail and was unable to speak with a human. No further interaction occurred during the call.","cdate":"2026-04-02T16:44:50-05:00","udate":"2026-04-02T16:44:50-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398300\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398300\/field"},"owner":"8241","id":"398300"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:00-06:00","email":"marie@shiftworkplace.com","phone":"7804545661","firstName":"Marie","lastName":"Gervais","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2345c7aeb14aeb9fec99c383eab37eee","socialdata_lastcheck":null,"email_local":"","email_domain":"shiftworkplace.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:00","updated_utc_timestamp":"2026-04-02 16:44:50","created_timestamp":"2025-11-27 10:34:00","updated_timestamp":"2026-04-02 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reached, no contact","cdate":"2026-04-02T16:44:50-05:00","udate":"2026-04-02T16:44:50-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398301\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398301\/field"},"owner":"8241","id":"398301"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:34:00-06:00","email":"marie@shiftworkplace.com","phone":"7804545661","firstName":"Marie","lastName":"Gervais","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2345c7aeb14aeb9fec99c383eab37eee","socialdata_lastcheck":null,"email_local":"","email_domain":"shiftworkplace.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:00","updated_utc_timestamp":"2026-04-02 16:44:50","created_timestamp":"2025-11-27 10:34:00","updated_timestamp":"2026-04-02 16:44:50","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/automationEntryCounts"},"id":"8241","organization":null}],"fieldValue":{"contact":"8241","field":"36","value":"2026-04-02 invalid phone destination, phone: +17804545661\n2026 Apr 02 call reached voicemail, no message left","cdate":"2026-04-02T16:34:09-05:00","udate":"2026-04-02T16:44:50-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396613\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396613\/field"},"owner":"8241","id":"396613"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:34:00-06:00","email":"marie@shiftworkplace.com","phone":"7804545661","firstName":"Marie","lastName":"Gervais","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2345c7aeb14aeb9fec99c383eab37eee","socialdata_lastcheck":null,"email_local":"","email_domain":"shiftworkplace.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:00","updated_utc_timestamp":"2026-04-02 16:44:50","created_timestamp":"2025-11-27 10:34:00","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:34:00-06:00","email":"marie@shiftworkplace.com","phone":"7804545661","firstName":"Marie","lastName":"Gervais","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2345c7aeb14aeb9fec99c383eab37eee","socialdata_lastcheck":null,"email_local":"","email_domain":"shiftworkplace.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:00","updated_utc_timestamp":"2026-04-02 16:44:51","created_timestamp":"2025-11-27 10:34:00","updated_timestamp":"2026-04-02 16:44:51","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8241\/automationEntryCounts"},"id":"8241","organization":null}],"fieldValue":{"contact":"8241","field":"88","value":"Yes","cdate":"2026-04-02T16:34:10-05:00","udate":"2026-04-02T16:44:51-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396616\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396616\/field"},"owner":"8241","id":"396616"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:00-06:00","email":"marie@shiftworkplace.com","phone":"7804545661","firstName":"Marie","lastName":"Gervais","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2345c7aeb14aeb9fec99c383eab37eee","socialdata_lastcheck":null,"email_local":"","email_domain":"shiftworkplace.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:00","updated_utc_timestamp":"2026-04-02 16:44:51","created_timestamp":"2025-11-27 10:34:00","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:00-06:00","email":"marie@shiftworkplace.com","phone":"7804545661","firstName":"Marie","lastName":"Gervais","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2345c7aeb14aeb9fec99c383eab37eee","socialdata_lastcheck":null,"email_local":"","email_domain":"shiftworkplace.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:44:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:00","updated_utc_timestamp":"2026-04-02 16:44:51","created_timestamp":"2025-11-27 10:34:00","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:45:04 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2190611f01e631fffac68f71992","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cathy","last_name":"Wouterse","full_name":"Cathy Wouterse","contact_id":"6648","email":"cathy.wouterse@evr.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 6042903574\r\nNov 20 2025 vm Nov 24 2025 vm\n2026 Apr 02 call reached voicemail, no message 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 6648 CALL ID: call_2190611f01e631fffac68f71992 EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:45:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 16:45:05","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 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You've reached Kevin at College Track. ","words":[{"word":"Hello. ","start":137.927,"end":138.40699999999998},{"word":"You've ","start":138.40699999999998,"end":138.72699999999998},{"word":"reached ","start":138.72699999999998,"end":138.887},{"word":"Kevin ","start":138.887,"end":139.207},{"word":"at ","start":139.207,"end":139.44699999999997},{"word":"College ","start":139.44699999999997,"end":139.76699},{"word":"Track. 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","words":[{"word":"Please ","start":94.477,"end":94.797004},{"word":"wait ","start":94.797004,"end":95.117004},{"word":"while ","start":95.117004,"end":95.437},{"word":"we ","start":95.437,"end":95.597},{"word":"connect ","start":95.597,"end":95.917},{"word":"your ","start":95.917,"end":96.157},{"word":"call. ","start":96.157,"end":96.31700000000001}]},{"role":"agent","content":"Thank you. I’ll wait while the call is being connected.","words":[{"word":"Thank ","start":99.548,"end":99.908},{"word":"you.","start":99.908,"end":100.349},{"word":" I’ll ","start":100.395375,"end":100.639375},{"word":"wait ","start":100.639375,"end":100.825375},{"word":"while ","start":100.825375,"end":100.988375},{"word":"the ","start":100.988375,"end":101.092375},{"word":"call ","start":101.092375,"end":101.336375},{"word":"is ","start":101.336375,"end":101.464375},{"word":"being ","start":101.464375,"end":101.684375},{"word":"connected.","start":101.684375,"end":102.346375}],"metadata":{"response_id":9}},{"role":"agent","content":"Hello, am I speaking with Loreal?","words":[{"word":"Hello, ","start":113.656,"end":113.97},{"word":"am ","start":113.97,"end":114.097},{"word":"I ","start":114.097,"end":114.167},{"word":"speaking ","start":114.167,"end":114.492},{"word":"with ","start":114.492,"end":114.643},{"word":"Loreal?","start":114.643,"end":115.305}],"metadata":{"response_id":10}},{"role":"user","content":"Hello. You've reached Kevin at College Track. ","words":[{"word":"Hello. ","start":137.927,"end":138.40699999999998},{"word":"You've ","start":138.40699999999998,"end":138.72699999999998},{"word":"reached ","start":138.72699999999998,"end":138.887},{"word":"Kevin ","start":138.887,"end":139.207},{"word":"at ","start":139.207,"end":139.44699999999997},{"word":"College ","start":139.44699999999997,"end":139.76699},{"word":"Track. 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Could you please provide her direct contact information?","words":[{"word":"Thank ","start":172.172,"end":172.439},{"word":"you, ","start":172.439,"end":172.578},{"word":"I ","start":172.578,"end":172.625},{"word":"appreciate ","start":172.625,"end":173.054},{"word":"that.","start":173.054,"end":173.565},{"word":" Could ","start":173.61108325195312,"end":173.80908325195313},{"word":"you ","start":173.80908325195313,"end":173.94808325195314},{"word":"please ","start":173.94808325195314,"end":174.21508325195313},{"word":"provide ","start":174.21508325195313,"end":174.58708325195312},{"word":"her ","start":174.58708325195312,"end":174.69108325195313},{"word":"direct ","start":174.69108325195313,"end":174.98108325195312},{"word":"contact ","start":174.98108325195312,"end":175.38808325195313},{"word":"information?","start":175.38808325195313,"end":176.21208325195312}],"metadata":{"response_id":15}},{"role":"user","content":"Yes. Seven seven three area code. ","words":[{"word":"Yes. ","start":177.26699,"end":177.98699},{"word":"Seven ","start":177.98699,"end":178.707},{"word":"seven ","start":178.707,"end":179.10699},{"word":"three ","start":179.10699,"end":179.427},{"word":"area ","start":179.427,"end":179.74698999999998},{"word":"code. ","start":179.74698999999998,"end":179.98699}]},{"role":"user","content":"Seven one zero two nine zero four. ","words":[{"word":"Seven ","start":182.457,"end":182.777},{"word":"one ","start":182.777,"end":183.01699},{"word":"zero ","start":183.01699,"end":183.41699999999997},{"word":"two ","start":185.307,"end":185.867},{"word":"nine ","start":185.867,"end":186.34699999999998},{"word":"zero ","start":186.34699999999998,"end":186.66699999999997},{"word":"four. ","start":186.66699999999997,"end":186.987}]},{"role":"agent","content":"Thank you for providing that information. Just to confirm, the number is area code seven seven three, seven one zero, two nine zero four. Is that correct?","words":[{"word":"Thank ","start":189.459,"end":189.703},{"word":"you ","start":189.703,"end":189.819},{"word":"for ","start":189.819,"end":189.947},{"word":"providing ","start":189.947,"end":190.376},{"word":"that ","start":190.376,"end":190.562},{"word":"information.","start":190.562,"end":191.421},{"word":" Just ","start":191.467375,"end":191.700375},{"word":"to ","start":191.700375,"end":191.804375},{"word":"confirm, ","start":191.804375,"end":192.431375},{"word":"the ","start":192.431375,"end":192.605375},{"word":"number ","start":192.605375,"end":192.884375},{"word":"is ","start":192.884375,"end":193.023375},{"word":"area ","start":193.023375,"end":193.395375},{"word":"code ","start":193.395375,"end":193.708375},{"word":"seven ","start":193.708375,"end":194.045375},{"word":"seven ","start":194.045375,"end":194.323375},{"word":"three, ","start":194.323375,"end":194.741375},{"word":"seven ","start":194.741375,"end":195.090375},{"word":"one ","start":195.090375,"end":195.287375},{"word":"zero, ","start":195.287375,"end":195.624375},{"word":"two ","start":195.624375,"end":195.798375},{"word":"nine ","start":195.798375,"end":196.007375},{"word":"zero ","start":196.007375,"end":196.286375},{"word":"four.","start":196.286375,"end":196.762375},{"word":" Is ","start":196.80795825195312,"end":196.92495825195311},{"word":"that ","start":196.92495825195311,"end":197.08695825195312},{"word":"correct?","start":197.08695825195312,"end":197.73695825195313}],"metadata":{"response_id":18}},{"role":"user","content":"That's correct. ","words":[{"word":"That's ","start":198.65699999999998,"end":199.137},{"word":"correct. ","start":199.137,"end":199.297}]},{"role":"agent","content":"Thank you for your help and for providing Loreal's direct contact information. Goodbye.","words":[{"word":"Thank ","start":201.256,"end":201.558},{"word":"you ","start":201.558,"end":201.697},{"word":"for ","start":201.697,"end":201.825},{"word":"your ","start":201.825,"end":201.999},{"word":"help ","start":201.999,"end":202.289},{"word":"and ","start":202.289,"end":202.463},{"word":"for ","start":202.463,"end":202.614},{"word":"providing ","start":202.614,"end":203.102},{"word":"Loreal's ","start":203.102,"end":203.798},{"word":"direct ","start":203.798,"end":204.263},{"word":"contact ","start":204.263,"end":204.727},{"word":"information. 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agent called College Track's Oakland location to reach Loreal but initially encountered an automated system. After navigating the menu and speaking with Kevin, the agent obtained Loreal's direct cell phone number for future contact. The call ended successfully after confirming the contact information.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"int_code":"00","bloc_notes":"2026 Apr 02 contact provided Loreal's direct cell number 773-710-2904","call_summary_title":"Obtained direct contact for Loreal at College Track","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"90%. The official opening was not delivered as the call first reached an automated system, but the agent successfully navigated to a human and completed the task with a valid outcome and proper closing.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation; the call first encountered an automated system before reaching a human.","Survey Order Integrity Score":"100%. 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Skip Logic Accuracy is 100% because the agent correctly navigated the IVR and obtained the contact information without errors. Verbatim Survey Compliance is 0% as no survey questions were asked. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:46-06:00","email":"llatimer@collegetrack.org","phone":"7737102904","firstName":"Loreal","lastName":"Latimer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"4c3c0f5d7e9194f849d0b3429bac885e","socialdata_lastcheck":null,"email_local":"","email_domain":"collegetrack.org","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:45:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:46","updated_utc_timestamp":"2026-04-02 16:45:10","created_timestamp":"2025-11-21 09:54:46","updated_timestamp":"2026-04-02 16:45:10","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:46-06:00","email":"llatimer@collegetrack.org","phone":"7737102904","firstName":"Loreal","lastName":"Latimer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"4c3c0f5d7e9194f849d0b3429bac885e","socialdata_lastcheck":null,"email_local":"","email_domain":"collegetrack.org","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:45:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:46","updated_utc_timestamp":"2026-04-02 16:45:12","created_timestamp":"2025-11-21 09:54:46","updated_timestamp":"2026-04-02 16:45:12","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:46-06:00","email":"llatimer@collegetrack.org","phone":"7737102904","firstName":"Loreal","lastName":"Latimer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"4c3c0f5d7e9194f849d0b3429bac885e","socialdata_lastcheck":null,"email_local":"","email_domain":"collegetrack.org","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:45:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:46","updated_utc_timestamp":"2026-04-02 16:45:12","created_timestamp":"2025-11-21 09:54:46","updated_timestamp":"2026-04-02 16:45:12","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:45:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f420a014e75148461635adb8398","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Omar","last_name":"Reid","full_name":"Omar Reid","contact_id":"9217","email":"omar.reid@harrishealth.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:33:40-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f420a014e75148461635adb8398","X-RetellAI-SipTraceId":"call_f420a014e75148461635adb8398","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166305534,"end_timestamp":1775166309083,"duration_ms":3549,"transcript":"Agent: Hello, may I please \nUser: You've reached Omar Reed. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.345,"end":1.659},{"word":"may ","start":1.659,"end":1.809},{"word":"I ","start":1.809,"end":1.868},{"word":"please ","start":1.868,"end":2.1}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Omar Reed. 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No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The official opening was not delivered, no survey questions were asked, no valid outcome or closing was reached due to voicemail.","Official Opening Gate Accuracy":"100% . No official opening was spoken after identity confirmation because the call was answered by voicemail, so no violation occurred.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching or skip logic was applicable as no questions were asked.","Verbatim Survey Compliance":"100% . 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:45:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0a0a4ba21afd77da7a30f8c7c76","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Charlotte","last_name":"Bierman","full_name":"Charlotte Bierman","contact_id":"6650","email":"cbierman@countygp.ab.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 7805399880\r\nATM / 20 November 2025 Needs more info and she will register herself\n2026 Apr 02 call reached voicemail, no message 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","words":[{"word":"No. ","start":11.392,"end":11.792},{"word":"Let ","start":11.792,"end":12.032},{"word":"me ","start":12.032,"end":12.112},{"word":"transfer ","start":12.112,"end":12.432},{"word":"you ","start":12.432,"end":12.591999},{"word":"to ","start":12.591999,"end":12.672},{"word":"her. ","start":12.672,"end":12.832}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":13.668,"end":14.04},{"word":"you.","start":14.04,"end":14.516}],"metadata":{"response_id":6}},{"role":"agent","content":"Hello, am I speaking with Charlotte?","words":[{"word":"Hello, ","start":25.728,"end":26.053},{"word":"am ","start":26.053,"end":26.204},{"word":"I ","start":26.204,"end":26.274},{"word":"speaking ","start":26.274,"end":26.599},{"word":"with ","start":26.599,"end":26.738},{"word":"Charlotte?","start":26.738,"end":27.377}],"metadata":{"response_id":7}},{"role":"user","content":"Good afternoon. Charlotte speaking. ","words":[{"word":"Good ","start":47.861998,"end":48.18199799999999},{"word":"afternoon. ","start":48.18199799999999,"end":48.742},{"word":"Charlotte ","start":48.742,"end":49.062},{"word":"speaking. ","start":49.062,"end":49.30199699999999}]},{"role":"agent","content":"Hello Charlotte. My name is Ellen, and I’m calling on behalf of AtmanCo.","words":[{"word":"Hello ","start":50.907,"end":51.36},{"word":"Charlotte.","start":51.36,"end":52.021},{"word":" My ","start":52.06745825195313,"end":52.21845825195312},{"word":"name ","start":52.21845825195312,"end":52.36945825195313},{"word":"is ","start":52.36945825195313,"end":52.47445825195312},{"word":"Ellen, ","start":52.47445825195312,"end":52.77645825195312},{"word":"and ","start":52.77645825195312,"end":52.903458251953126},{"word":"I’m ","start":52.903458251953126,"end":53.031458251953126},{"word":"calling ","start":53.031458251953126,"end":53.321458251953125},{"word":"on ","start":53.321458251953125,"end":53.41445825195313},{"word":"behalf ","start":53.41445825195313,"end":53.681458251953124},{"word":"of ","start":53.681458251953124,"end":53.78645825195313},{"word":"AtmanCo.","start":53.78645825195313,"end":54.57545825195312}],"metadata":{"response_id":8}},{"role":"user","content":"At it's Adminto? Sorry. I'm on vacation. Is this is this urgent? ","words":[{"word":"At ","start":57.80199699999999,"end":58.361998},{"word":"it's ","start":58.361998,"end":58.521997999999996},{"word":"Adminto? ","start":58.521997999999996,"end":59.242},{"word":"Sorry. ","start":59.412,"end":59.891999999999996},{"word":"I'm ","start":59.891999999999996,"end":60.132002},{"word":"on ","start":60.132002,"end":60.292002},{"word":"vacation. ","start":60.292002,"end":60.852},{"word":"Is ","start":60.852,"end":61.092},{"word":"this ","start":61.092,"end":61.251999999999995},{"word":"is ","start":61.251999999999995,"end":62.132002},{"word":"this ","start":62.532,"end":62.69199999999999},{"word":"urgent? ","start":62.69199999999999,"end":62.931999999999995}]},{"role":"agent","content":"Thank you for letting me know, Charlotte. It’s not urgent at all. I’m calling on behalf of ","words":[{"word":"Thank ","start":64.902,"end":65.158},{"word":"you ","start":65.158,"end":65.285},{"word":"for ","start":65.285,"end":65.425},{"word":"letting ","start":65.425,"end":65.692},{"word":"me ","start":65.692,"end":65.796},{"word":"know, ","start":65.796,"end":65.994},{"word":"Charlotte.","start":65.994,"end":66.586},{"word":" It’s ","start":66.63170825195313,"end":66.88770825195313},{"word":"not ","start":66.88770825195313,"end":67.09670825195313},{"word":"urgent ","start":67.09670825195313,"end":67.46770825195313},{"word":"at ","start":67.46770825195313,"end":67.58370825195313},{"word":"all.","start":67.58370825195313,"end":67.97870825195312},{"word":" I’m ","start":68.02491674804688,"end":68.24591674804688},{"word":"calling ","start":68.24591674804688,"end":68.50091674804688},{"word":"on ","start":68.50091674804688,"end":68.59391674804688},{"word":"behalf ","start":68.59391674804688,"end":68.89591674804687},{"word":"of ","start":68.89591674804687,"end":69.02391674804687}],"metadata":{"response_id":10}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":69.282,"end":69.60199999999999}]},{"role":"agent","content":"AtmanCo. This is just a quick invitation to a complimentary webinar for HR professionals. If now isn’t a good time, when would be the best date and time for me to call you back?","words":[{"word":"AtmanCo.","start":69.02391674804687,"end":69.83691674804687},{"word":" This ","start":69.8825,"end":70.0575},{"word":"is ","start":70.0575,"end":70.1735},{"word":"just ","start":70.1735,"end":70.3585},{"word":"a ","start":70.3585,"end":70.4285},{"word":"quick ","start":70.4285,"end":70.6605},{"word":"invitation ","start":70.6605,"end":71.2765},{"word":"to ","start":71.2765,"end":71.4155},{"word":"a ","start":71.4155,"end":71.5085},{"word":"complimentary ","start":71.5085,"end":72.1355},{"word":"webinar ","start":72.1355,"end":72.5995},{"word":"for ","start":72.5995,"end":72.7505},{"word":"HR ","start":72.7505,"end":73.0645},{"word":"professionals.","start":73.0645,"end":73.9235},{"word":" If ","start":73.96920825195312,"end":74.20220825195312},{"word":"now ","start":74.20220825195312,"end":74.43420825195312},{"word":"isn’t ","start":74.43420825195312,"end":74.65420825195312},{"word":"a ","start":74.65420825195312,"end":74.71220825195313},{"word":"good ","start":74.71220825195313,"end":74.87520825195313},{"word":"time, ","start":74.87520825195313,"end":75.15420825195312},{"word":"when ","start":75.15420825195312,"end":75.37420825195312},{"word":"would ","start":75.37420825195312,"end":75.57220825195313},{"word":"be ","start":75.57220825195313,"end":75.71120825195312},{"word":"the ","start":75.71120825195312,"end":75.85020825195312},{"word":"best ","start":75.85020825195312,"end":76.11720825195313},{"word":"date ","start":76.11720825195313,"end":76.33820825195312},{"word":"and ","start":76.33820825195312,"end":76.45420825195312},{"word":"time ","start":76.45420825195312,"end":76.68620825195312},{"word":"for ","start":76.68620825195312,"end":76.81420825195312},{"word":"me ","start":76.81420825195312,"end":76.90720825195312},{"word":"to ","start":76.90720825195312,"end":77.00020825195313},{"word":"call ","start":77.00020825195313,"end":77.18520825195313},{"word":"you ","start":77.18520825195313,"end":77.31320825195313},{"word":"back?","start":77.31320825195313,"end":77.82420825195312}],"metadata":{"response_id":10}},{"role":"user","content":"I'm back to work on Tuesday, so he can try me then. 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I’ll hold for the transfer.","words":[{"word":"Thank ","start":39.893,"end":40.241},{"word":"you.","start":40.241,"end":40.671},{"word":" I’ll ","start":40.71691674804688,"end":40.949916748046874},{"word":"hold ","start":40.949916748046874,"end":41.123916748046874},{"word":"for ","start":41.123916748046874,"end":41.22791674804687},{"word":"the ","start":41.22791674804687,"end":41.320916748046876},{"word":"transfer.","start":41.320916748046876,"end":41.970916748046875}],"metadata":{"response_id":2}},{"role":"user","content":"Hiva Transport Services. Kabir speaking. ","words":[{"word":"Hiva ","start":49.225,"end":49.625},{"word":"Transport ","start":49.625,"end":50.025},{"word":"Services. ","start":50.025,"end":50.585},{"word":"Kabir ","start":50.585,"end":50.824999999999996},{"word":"speaking. 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no de t\u00e9l\u00e9phone\u00a0: 7803400528\r\nNov 20 2025 vm Nov 25 2025 vm\n2026-04-02 invalid phone destination, phone: +17804099919\n2026 Apr 02 contact informed Misty is no longer at the organization, no new contact info provided","cdate":"2025-11-20T14:03:35-06:00","udate":"2026-04-02T16:45:23-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189629\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189629\/field"},"owner":"6831","id":"189629"}} FIELD 38 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:45:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_adc83a5d60698773afde670210a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Carley","last_name":"Smith","full_name":"Carley Smith","contact_id":"3148","email":"csmith@scu.mb.ca","orgname":"","bloc_notes_ac":"Oct 22 2025 vm\r\nOct24 2025 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I’ll ","words":[{"word":"It ","start":132.727,"end":132.889},{"word":"seems ","start":132.889,"end":133.11},{"word":"there’s ","start":133.11,"end":133.354},{"word":"no ","start":133.354,"end":133.516},{"word":"one ","start":133.516,"end":133.667},{"word":"available ","start":133.667,"end":134.109},{"word":"at ","start":134.109,"end":134.201},{"word":"the ","start":134.201,"end":134.317},{"word":"moment. ","start":134.317,"end":134.898},{"word":"I’ll ","start":134.944,"end":135.165}],"metadata":{"response_id":13}},{"role":"user","content":"Fraud ","words":[{"word":"Fraud ","start":135.29500000000002,"end":135.85500000000002}]},{"role":"agent","content":"try calling back ","words":[{"word":"try ","start":135.165,"end":135.386},{"word":"calling ","start":135.386,"end":135.711},{"word":"back ","start":135.711,"end":135.92}],"metadata":{"response_id":13}},{"role":"user","content":"prevention starts with you. Every year, tens of thousands of Canadians fall victim to fraud. 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I’ll continue to hold for a representative.","words":[{"word":"Thank ","start":157.122,"end":157.389},{"word":"you ","start":157.389,"end":157.505},{"word":"for ","start":157.505,"end":157.621},{"word":"the ","start":157.621,"end":157.725},{"word":"information.","start":157.725,"end":158.585},{"word":" I’ll ","start":158.6305,"end":158.8285},{"word":"continue ","start":158.8285,"end":159.2235},{"word":"to ","start":159.2235,"end":159.3275},{"word":"hold ","start":159.3275,"end":159.5595},{"word":"for ","start":159.5595,"end":159.6995},{"word":"a ","start":159.6995,"end":159.8035},{"word":"representative.","start":159.8035,"end":160.7205}],"metadata":{"response_id":14}},{"role":"user","content":"Having up to date information in our records helps us serve you better. We may ask you to confirm your current information during your phone call. Thank you for your cooperation. ","words":[{"word":"Having ","start":170.485,"end":170.80501},{"word":"up ","start":170.80501,"end":171.04500000000002},{"word":"to ","start":171.04500000000002,"end":171.20501000000002},{"word":"date ","start":171.20501000000002,"end":171.36501},{"word":"information ","start":171.36501,"end":171.92501000000001},{"word":"in ","start":171.92501000000001,"end":172.08501},{"word":"our ","start":172.08501,"end":172.32500000000002},{"word":"records ","start":172.32500000000002,"end":172.64501},{"word":"helps ","start":172.64501,"end":172.965},{"word":"us ","start":172.965,"end":173.20501000000002},{"word":"serve ","start":173.20501000000002,"end":173.36501},{"word":"you ","start":173.36501,"end":173.60500000000002},{"word":"better. 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","start":180.125,"end":180.685}]},{"role":"agent","content":"Thank you for letting me know. I’ll be ready to confirm any ","words":[{"word":"Thank ","start":181.819,"end":182.109},{"word":"you ","start":182.109,"end":182.237},{"word":"for ","start":182.237,"end":182.388},{"word":"letting ","start":182.388,"end":182.655},{"word":"me ","start":182.655,"end":182.759},{"word":"know.","start":182.759,"end":183.294},{"word":" I’ll ","start":183.3165,"end":183.5725},{"word":"be ","start":183.5725,"end":183.6655},{"word":"ready ","start":183.6655,"end":183.9325},{"word":"to ","start":183.9325,"end":184.0715},{"word":"confirm ","start":184.0715,"end":184.5825},{"word":"any ","start":184.5825,"end":184.8495}],"metadata":{"response_id":17}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":185.1550092,"end":185.1550092}]},{"role":"agent","content":"information if needed.","words":[{"word":"information ","start":184.8495,"end":185.4065},{"word":"if ","start":185.4065,"end":185.5455},{"word":"needed.","start":185.5455,"end":186.0795}],"metadata":{"response_id":17}},{"role":"agent","content":"Hello, am I speaking with Carley?","words":[{"word":"Hello, ","start":187.867,"end":188.215},{"word":"am ","start":188.215,"end":188.355},{"word":"I ","start":188.355,"end":188.459},{"word":"speaking ","start":188.459,"end":188.796},{"word":"with ","start":188.796,"end":188.958},{"word":"Carley?","start":188.958,"end":189.609}],"metadata":{"response_id":18}},{"role":"user","content":"Hello. This is Tyme at Credit Union. How may I help you? ","words":[{"word":"Hello. ","start":192.375,"end":192.85500000000002},{"word":"This ","start":192.85500000000002,"end":193.01500000000001},{"word":"is ","start":193.01500000000001,"end":193.095},{"word":"Tyme ","start":193.095,"end":193.415},{"word":"at ","start":193.415,"end":193.495},{"word":"Credit ","start":193.495,"end":193.735},{"word":"Union. ","start":193.735,"end":194.13500000000002},{"word":"How ","start":194.13500000000002,"end":194.29500000000002},{"word":"may ","start":194.29500000000002,"end":194.375},{"word":"I ","start":194.375,"end":194.45501000000002},{"word":"help ","start":194.45501000000002,"end":194.53501},{"word":"you? ","start":194.53501,"end":194.695}]},{"role":"agent","content":"Hello, may I please speak with Carley?","words":[{"word":"Hello, ","start":195.966,"end":196.291},{"word":"may ","start":196.291,"end":196.454},{"word":"I ","start":196.454,"end":196.523},{"word":"please ","start":196.523,"end":196.744},{"word":"speak ","start":196.744,"end":196.965},{"word":"with ","start":196.965,"end":197.115},{"word":"Carley?","start":197.115,"end":197.754}],"metadata":{"response_id":19}},{"role":"user","content":"This is the contact center. I'm not sure who are you referring to. Is there a specific department they're from? ","words":[{"word":"This ","start":200.465,"end":200.78501},{"word":"is ","start":200.78501,"end":200.945},{"word":"the ","start":200.945,"end":201.10500000000002},{"word":"contact ","start":201.10500000000002,"end":201.42501000000001},{"word":"center. ","start":201.565,"end":202.12499},{"word":"I'm ","start":202.12499,"end":202.285},{"word":"not ","start":202.285,"end":202.445},{"word":"sure ","start":202.445,"end":202.60499000000002},{"word":"who ","start":202.60499000000002,"end":202.76499},{"word":"are ","start":202.76499,"end":202.925},{"word":"you ","start":202.925,"end":203.005},{"word":"referring ","start":203.005,"end":203.32499},{"word":"to. ","start":203.32499,"end":203.645},{"word":"Is ","start":203.645,"end":203.805},{"word":"there ","start":203.805,"end":203.96499},{"word":"a ","start":203.96499,"end":204.12499},{"word":"specific ","start":204.12499,"end":204.365},{"word":"department ","start":204.365,"end":204.84499},{"word":"they're ","start":204.84499,"end":205.085},{"word":"from? ","start":205.085,"end":205.24499}]},{"role":"agent","content":"Certainly. I’m looking to speak with Carley Smith. Could you please let me know the best way to reach Carley?","words":[{"word":"Certainly.","start":206.438,"end":207.169},{"word":" I’m ","start":207.181375,"end":207.366375},{"word":"looking ","start":207.366375,"end":207.633375},{"word":"to ","start":207.633375,"end":207.726375},{"word":"speak ","start":207.726375,"end":207.970375},{"word":"with ","start":207.970375,"end":208.133375},{"word":"Carley ","start":208.133375,"end":208.493375},{"word":"Smith.","start":208.493375,"end":209.027375},{"word":" Could ","start":209.07295825195314,"end":209.2819582519531},{"word":"you ","start":209.2819582519531,"end":209.38695825195313},{"word":"please ","start":209.38695825195313,"end":209.61895825195313},{"word":"let ","start":209.61895825195313,"end":209.7579582519531},{"word":"me ","start":209.7579582519531,"end":209.83995825195314},{"word":"know ","start":209.83995825195314,"end":210.02495825195314},{"word":"the ","start":210.02495825195314,"end":210.11795825195313},{"word":"best ","start":210.11795825195313,"end":210.31595825195313},{"word":"way ","start":210.31595825195313,"end":210.44295825195312},{"word":"to ","start":210.44295825195312,"end":210.54795825195313},{"word":"reach ","start":210.54795825195313,"end":210.79195825195313},{"word":"Carley?","start":210.79195825195313,"end":211.34895825195312}],"metadata":{"response_id":21}},{"role":"user","content":"Sure. Um, let me have a look. And what is it in regards to? ","words":[{"word":"Sure. ","start":213.38500000000002,"end":214.025},{"word":"Um, ","start":214.025,"end":214.345},{"word":"let ","start":214.345,"end":214.66501},{"word":"me ","start":214.66501,"end":214.82500000000002},{"word":"have ","start":214.82500000000002,"end":215.06501},{"word":"a ","start":215.06501,"end":215.14501},{"word":"look. ","start":215.14501,"end":215.38500000000002},{"word":"And ","start":215.38500000000002,"end":215.465},{"word":"what ","start":215.465,"end":215.625},{"word":"is ","start":215.625,"end":215.78501},{"word":"it ","start":215.78501,"end":215.94501},{"word":"in ","start":215.94501,"end":216.10500000000002},{"word":"regards ","start":216.10500000000002,"end":216.345},{"word":"to? ","start":216.345,"end":216.58501}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Carley, please?","words":[{"word":"My ","start":217.994,"end":218.145},{"word":"name ","start":218.145,"end":218.296},{"word":"is ","start":218.296,"end":218.424},{"word":"Ellen, ","start":218.424,"end":218.795},{"word":"and ","start":218.795,"end":218.935},{"word":"I’m ","start":218.935,"end":219.074},{"word":"calling ","start":219.074,"end":219.376},{"word":"on ","start":219.376,"end":219.469},{"word":"behalf ","start":219.469,"end":219.805},{"word":"of ","start":219.805,"end":219.956},{"word":"AtmanCo.","start":219.956,"end":220.792},{"word":" May ","start":220.80416674804687,"end":221.03616674804687},{"word":"I ","start":221.03616674804687,"end":221.11716674804688},{"word":"speak ","start":221.11716674804688,"end":221.34916674804688},{"word":"with ","start":221.34916674804688,"end":221.50016674804687},{"word":"Carley, ","start":221.50016674804687,"end":221.86016674804688},{"word":"please?","start":221.86016674804688,"end":222.51016674804688}],"metadata":{"response_id":22}},{"role":"user","content":"Okay. I can provide you the extension for Carly Smith on human resources. Their extension is four six one seven. ","words":[{"word":"Okay. ","start":227.835,"end":228.47501},{"word":"I ","start":228.47501,"end":228.63500000000002},{"word":"can ","start":228.63500000000002,"end":228.79500000000002},{"word":"provide ","start":228.79500000000002,"end":229.195},{"word":"you ","start":229.195,"end":229.35500000000002},{"word":"the ","start":229.35500000000002,"end":229.51500000000001},{"word":"extension ","start":229.51500000000001,"end":229.835},{"word":"for ","start":229.835,"end":230.07500000000002},{"word":"Carly ","start":230.225,"end":230.54500000000002},{"word":"Smith ","start":230.54500000000002,"end":231.10500000000002},{"word":"on ","start":231.10500000000002,"end":231.34499},{"word":"human ","start":231.34499,"end":231.665},{"word":"resources. 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I’ll wait to be ","words":[{"word":"Thank ","start":246.151,"end":246.441},{"word":"you ","start":246.441,"end":246.569},{"word":"for ","start":246.569,"end":246.731},{"word":"confirming.","start":246.731,"end":247.521},{"word":" I’ll ","start":247.566625,"end":247.799625},{"word":"wait ","start":247.799625,"end":248.019625},{"word":"to ","start":248.019625,"end":248.124625},{"word":"be ","start":248.124625,"end":248.228625}],"metadata":{"response_id":26}},{"role":"user","content":"Thank you ","words":[{"word":"Thank ","start":248.415,"end":248.815},{"word":"you ","start":248.815,"end":248.975}]},{"role":"agent","content":"connected.","words":[{"word":"connected.","start":248.228625,"end":249.053625}],"metadata":{"response_id":26}},{"role":"user","content":"for calling SCU. If you know the extension of the person you are trying to call, please dial it now. Otherwise, please listen to the following options. For our employee directory, please press one. 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I’ll continue to hold for a representative.","words":[{"word":"Thank ","start":157.122,"end":157.389},{"word":"you ","start":157.389,"end":157.505},{"word":"for ","start":157.505,"end":157.621},{"word":"the ","start":157.621,"end":157.725},{"word":"information.","start":157.725,"end":158.585},{"word":" I’ll ","start":158.6305,"end":158.8285},{"word":"continue ","start":158.8285,"end":159.2235},{"word":"to ","start":159.2235,"end":159.3275},{"word":"hold ","start":159.3275,"end":159.5595},{"word":"for ","start":159.5595,"end":159.6995},{"word":"a ","start":159.6995,"end":159.8035},{"word":"representative.","start":159.8035,"end":160.7205}],"metadata":{"response_id":14}},{"role":"user","content":"Having up to date information in our records helps us serve you better. We may ask you to confirm your current information during your phone call. Thank you for your cooperation. 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","start":180.125,"end":180.685}]},{"role":"agent","content":"Thank you for letting me know. I’ll be ready to confirm any ","words":[{"word":"Thank ","start":181.819,"end":182.109},{"word":"you ","start":182.109,"end":182.237},{"word":"for ","start":182.237,"end":182.388},{"word":"letting ","start":182.388,"end":182.655},{"word":"me ","start":182.655,"end":182.759},{"word":"know.","start":182.759,"end":183.294},{"word":" I’ll ","start":183.3165,"end":183.5725},{"word":"be ","start":183.5725,"end":183.6655},{"word":"ready ","start":183.6655,"end":183.9325},{"word":"to ","start":183.9325,"end":184.0715},{"word":"confirm ","start":184.0715,"end":184.5825},{"word":"any ","start":184.5825,"end":184.8495}],"metadata":{"response_id":17}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":185.1550092,"end":185.1550092}]},{"role":"agent","content":"information if needed.","words":[{"word":"information ","start":184.8495,"end":185.4065},{"word":"if ","start":185.4065,"end":185.5455},{"word":"needed.","start":185.5455,"end":186.0795}],"metadata":{"response_id":17}},{"role":"agent","content":"Hello, am I speaking with Carley?","words":[{"word":"Hello, ","start":187.867,"end":188.215},{"word":"am ","start":188.215,"end":188.355},{"word":"I ","start":188.355,"end":188.459},{"word":"speaking ","start":188.459,"end":188.796},{"word":"with ","start":188.796,"end":188.958},{"word":"Carley?","start":188.958,"end":189.609}],"metadata":{"response_id":18}},{"role":"user","content":"Hello. This is Tyme at Credit Union. How may I help you? ","words":[{"word":"Hello. ","start":192.375,"end":192.85500000000002},{"word":"This ","start":192.85500000000002,"end":193.01500000000001},{"word":"is ","start":193.01500000000001,"end":193.095},{"word":"Tyme ","start":193.095,"end":193.415},{"word":"at ","start":193.415,"end":193.495},{"word":"Credit ","start":193.495,"end":193.735},{"word":"Union. ","start":193.735,"end":194.13500000000002},{"word":"How ","start":194.13500000000002,"end":194.29500000000002},{"word":"may ","start":194.29500000000002,"end":194.375},{"word":"I ","start":194.375,"end":194.45501000000002},{"word":"help ","start":194.45501000000002,"end":194.53501},{"word":"you? ","start":194.53501,"end":194.695}]},{"role":"agent","content":"Hello, may I please speak with Carley?","words":[{"word":"Hello, ","start":195.966,"end":196.291},{"word":"may ","start":196.291,"end":196.454},{"word":"I ","start":196.454,"end":196.523},{"word":"please ","start":196.523,"end":196.744},{"word":"speak ","start":196.744,"end":196.965},{"word":"with ","start":196.965,"end":197.115},{"word":"Carley?","start":197.115,"end":197.754}],"metadata":{"response_id":19}},{"role":"user","content":"This is the contact center. I'm not sure who are you referring to. Is there a specific department they're from? ","words":[{"word":"This ","start":200.465,"end":200.78501},{"word":"is ","start":200.78501,"end":200.945},{"word":"the ","start":200.945,"end":201.10500000000002},{"word":"contact ","start":201.10500000000002,"end":201.42501000000001},{"word":"center. 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Could you please let me know the best way to reach Carley?","words":[{"word":"Certainly.","start":206.438,"end":207.169},{"word":" I’m ","start":207.181375,"end":207.366375},{"word":"looking ","start":207.366375,"end":207.633375},{"word":"to ","start":207.633375,"end":207.726375},{"word":"speak ","start":207.726375,"end":207.970375},{"word":"with ","start":207.970375,"end":208.133375},{"word":"Carley ","start":208.133375,"end":208.493375},{"word":"Smith.","start":208.493375,"end":209.027375},{"word":" Could ","start":209.07295825195314,"end":209.2819582519531},{"word":"you ","start":209.2819582519531,"end":209.38695825195313},{"word":"please ","start":209.38695825195313,"end":209.61895825195313},{"word":"let ","start":209.61895825195313,"end":209.7579582519531},{"word":"me ","start":209.7579582519531,"end":209.83995825195314},{"word":"know ","start":209.83995825195314,"end":210.02495825195314},{"word":"the ","start":210.02495825195314,"end":210.11795825195313},{"word":"best ","start":210.11795825195313,"end":210.31595825195313},{"word":"way ","start":210.31595825195313,"end":210.44295825195312},{"word":"to ","start":210.44295825195312,"end":210.54795825195313},{"word":"reach ","start":210.54795825195313,"end":210.79195825195313},{"word":"Carley?","start":210.79195825195313,"end":211.34895825195312}],"metadata":{"response_id":21}},{"role":"user","content":"Sure. Um, let me have a look. And what is it in regards to? ","words":[{"word":"Sure. ","start":213.38500000000002,"end":214.025},{"word":"Um, ","start":214.025,"end":214.345},{"word":"let ","start":214.345,"end":214.66501},{"word":"me ","start":214.66501,"end":214.82500000000002},{"word":"have ","start":214.82500000000002,"end":215.06501},{"word":"a ","start":215.06501,"end":215.14501},{"word":"look. ","start":215.14501,"end":215.38500000000002},{"word":"And ","start":215.38500000000002,"end":215.465},{"word":"what ","start":215.465,"end":215.625},{"word":"is ","start":215.625,"end":215.78501},{"word":"it ","start":215.78501,"end":215.94501},{"word":"in ","start":215.94501,"end":216.10500000000002},{"word":"regards ","start":216.10500000000002,"end":216.345},{"word":"to? ","start":216.345,"end":216.58501}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Carley, please?","words":[{"word":"My ","start":217.994,"end":218.145},{"word":"name ","start":218.145,"end":218.296},{"word":"is ","start":218.296,"end":218.424},{"word":"Ellen, ","start":218.424,"end":218.795},{"word":"and ","start":218.795,"end":218.935},{"word":"I’m ","start":218.935,"end":219.074},{"word":"calling ","start":219.074,"end":219.376},{"word":"on ","start":219.376,"end":219.469},{"word":"behalf ","start":219.469,"end":219.805},{"word":"of ","start":219.805,"end":219.956},{"word":"AtmanCo.","start":219.956,"end":220.792},{"word":" May ","start":220.80416674804687,"end":221.03616674804687},{"word":"I ","start":221.03616674804687,"end":221.11716674804688},{"word":"speak ","start":221.11716674804688,"end":221.34916674804688},{"word":"with ","start":221.34916674804688,"end":221.50016674804687},{"word":"Carley, ","start":221.50016674804687,"end":221.86016674804688},{"word":"please?","start":221.86016674804688,"end":222.51016674804688}],"metadata":{"response_id":22}},{"role":"user","content":"Okay. I can provide you the extension for Carly Smith on human resources. Their extension is four six one seven. ","words":[{"word":"Okay. ","start":227.835,"end":228.47501},{"word":"I ","start":228.47501,"end":228.63500000000002},{"word":"can ","start":228.63500000000002,"end":228.79500000000002},{"word":"provide ","start":228.79500000000002,"end":229.195},{"word":"you ","start":229.195,"end":229.35500000000002},{"word":"the ","start":229.35500000000002,"end":229.51500000000001},{"word":"extension ","start":229.51500000000001,"end":229.835},{"word":"for ","start":229.835,"end":230.07500000000002},{"word":"Carly ","start":230.225,"end":230.54500000000002},{"word":"Smith ","start":230.54500000000002,"end":231.10500000000002},{"word":"on ","start":231.10500000000002,"end":231.34499},{"word":"human ","start":231.34499,"end":231.665},{"word":"resources. 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","words":[{"word":"That's ","start":242.29500000000002,"end":242.775},{"word":"four ","start":242.775,"end":243.01500000000001},{"word":"six ","start":243.01500000000001,"end":243.25501},{"word":"one ","start":243.25501,"end":243.495},{"word":"seven ","start":243.495,"end":243.735},{"word":"again. ","start":243.735,"end":243.97501}]},{"role":"agent","content":"Thank you for confirming. I’ll wait to be ","words":[{"word":"Thank ","start":246.151,"end":246.441},{"word":"you ","start":246.441,"end":246.569},{"word":"for ","start":246.569,"end":246.731},{"word":"confirming.","start":246.731,"end":247.521},{"word":" I’ll ","start":247.566625,"end":247.799625},{"word":"wait ","start":247.799625,"end":248.019625},{"word":"to ","start":248.019625,"end":248.124625},{"word":"be ","start":248.124625,"end":248.228625}],"metadata":{"response_id":26}},{"role":"user","content":"Thank you ","words":[{"word":"Thank ","start":248.415,"end":248.815},{"word":"you ","start":248.815,"end":248.975}]},{"role":"agent","content":"connected.","words":[{"word":"connected.","start":248.228625,"end":249.053625}],"metadata":{"response_id":26}},{"role":"user","content":"for calling SCU. If you know the extension of the person you are trying to call, please dial it now. Otherwise, please listen to the following options. For our employee directory, please press one. For general inquiries and to speak to a representative, please press two. To speak to someone regarding a wire transfer, please press three. To speak to someone in our fraud department, please press four. ","words":[{"word":"for ","start":248.975,"end":249.13500000000002},{"word":"calling ","start":249.13500000000002,"end":249.455},{"word":"SCU. 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agent attempted to reach Carley Smith at Steinbach Credit Union by navigating through the phone system and obtaining the extension. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:45:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3222267d0357fc8256828663fcb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Vanessa","last_name":"Ramos","full_name":"Vanessa Ramos","contact_id":"8907","email":"vramos@gilbaneco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f33c45eb1f43359ff4a5802887a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrew","last_name":"Yoon","full_name":"Andrew Yoon","contact_id":"2222","email":"ayoon@altamed.org","orgname":"","bloc_notes_ac":"Nov 18 2025 vm Nov 24 2025 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:40:07-05:00","email":"ayoon@altamed.org","phone":"9493721144","firstName":"Andrew","lastName":"Yoon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661397","ua":"okhttp\/3.14.1","hash":"0958b8acf05d654f4905626d127bfc68","socialdata_lastcheck":null,"email_local":"","email_domain":"altamed.org","sentcnt":"3","rating_tstamp":"2025-11-24","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-25T16:02:42-05:00","udate":"2026-04-02T16:46:15-05:00","edate":"2025-09-25T16:02:42-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:40:07","updated_utc_timestamp":"2026-04-02 16:46:15","created_timestamp":"2025-08-21 15:40:07","updated_timestamp":"2026-04-02 16:46:15","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-11-24 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:40:07-05:00","email":"ayoon@altamed.org","phone":"9493721144","firstName":"Andrew","lastName":"Yoon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661397","ua":"okhttp\/3.14.1","hash":"0958b8acf05d654f4905626d127bfc68","socialdata_lastcheck":null,"email_local":"","email_domain":"altamed.org","sentcnt":"3","rating_tstamp":"2025-11-24","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-25T16:02:42-05:00","udate":"2026-04-02T16:46:15-05:00","edate":"2025-09-25T16:02:42-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:40:07","updated_utc_timestamp":"2026-04-02 16:46:15","created_timestamp":"2025-08-21 15:40:07","updated_timestamp":"2026-04-02 16:46:15","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-11-24 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_de3397c7efc59bcea6384875ab8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Bobbie","last_name":"Newland","full_name":"Bobbie Newland","contact_id":"7027","email":"bobbienewland@yellowhawk.org","orgname":"","bloc_notes_ac":"5412408735\r\nATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_de3397c7efc59bcea6384875ab8","X-RetellAI-SipTraceId":"call_de3397c7efc59bcea6384875ab8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166373041,"end_timestamp":1775166374943,"duration_ms":1902,"transcript":"User: I'm sorry. I missed your call. \n","transcript_object":[{"role":"user","content":"I'm sorry. I missed your call. ","words":[{"word":"I'm ","start":0.634,"end":0.9540000000000001},{"word":"sorry. ","start":0.9540000000000001,"end":1.1940001},{"word":"I ","start":1.1940001,"end":1.274},{"word":"missed ","start":1.274,"end":1.434},{"word":"your ","start":1.434,"end":1.5939999},{"word":"call. ","start":1.5939999,"end":1.754}]}],"transcript_with_tool_calls":[{"role":"user","content":"I'm sorry. I missed your call. ","words":[{"word":"I'm ","start":0.634,"end":0.9540000000000001},{"word":"sorry. ","start":0.9540000000000001,"end":1.1940001},{"word":"I ","start":1.1940001,"end":1.274},{"word":"missed ","start":1.274,"end":1.434},{"word":"your ","start":1.434,"end":1.5939999},{"word":"call. 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No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was delivered because the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as no conversation occurred.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since the agent never spoke the official opening due to no human answer. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% as no phrases were spoken. Overall, the call was unsuccessful due to no human answer and no conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4679],"average":4679,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15419692706","direction":"outbound"},"event_timestamp":1775166380212} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7027 CALL ID: call_de3397c7efc59bcea6384875ab8 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 16:46:20","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 16:46:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/automationEntryCounts"},"id":"7027","organization":null}],"fieldValue":{"contact":"7027","field":"76","value":"The call was not answered by a human and went to voicemail. No conversation took place.","cdate":"2026-04-02T16:46:20-05:00","udate":"2026-04-02T16:46:20-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398636\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398636\/field"},"owner":"7027","id":"398636"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 16:46:20","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 16:46:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/automationEntryCounts"},"id":"7027","organization":null}],"fieldValue":{"contact":"7027","field":"77","value":"Voicemail reached, no answer","cdate":"2026-04-02T16:46:20-05:00","udate":"2026-04-02T16:46:20-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398637\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398637\/field"},"owner":"7027","id":"398637"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 16:46:21","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 16:46:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/automationEntryCounts"},"id":"7027","organization":null}],"fieldValue":{"contact":"7027","field":"36","value":"5412408735\r\nATM 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 16:46:21","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 16:46:21","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 16:46:22","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 16:46:22","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 16:46:22","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 16:46:23","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 16:46:23","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/automationEntryCounts"},"id":"7027","organization":null}],"fieldValue":{"contact":"7027","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_de3397c7efc59bcea6384875ab8","cdate":"2026-04-02T16:46:23-05:00","udate":"2026-04-02T16:46:23-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398646\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398646\/field"},"owner":"7027","id":"398646"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_681ac4e0d362c6a0d7e904a2124","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Canaan","last_name":"Purcell","full_name":"Canaan Purcell","contact_id":"3514","email":"canaan@limestone-analytics.com","orgname":"","bloc_notes_ac":"24 October 2025 VM\r\n28 October 2025 Can no longer be reached on this number","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_681ac4e0d362c6a0d7e904a2124","X-RetellAI-SipTraceId":"call_681ac4e0d362c6a0d7e904a2124","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166373064,"end_timestamp":1775166377132,"duration_ms":4068,"transcript":"Agent: Hello, may I please speak with Canaan?\nUser: Hi. You've reached Kaina. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Canaan?","words":[{"word":"Hello, ","start":1.424,"end":1.749},{"word":"may ","start":1.749,"end":1.912},{"word":"I ","start":1.912,"end":1.981},{"word":"please ","start":1.981,"end":2.202},{"word":"speak ","start":2.202,"end":2.399},{"word":"with ","start":2.399,"end":2.562},{"word":"Canaan?","start":2.562,"end":3.166}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Kaina. ","words":[{"word":"Hi. ","start":2.985,"end":3.3049999999999997},{"word":"You've ","start":3.3049999999999997,"end":3.545},{"word":"reached ","start":3.545,"end":3.7049998},{"word":"Kaina. ","start":3.7049998,"end":3.9449997999999997}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Canaan?","words":[{"word":"Hello, ","start":1.424,"end":1.749},{"word":"may ","start":1.749,"end":1.912},{"word":"I ","start":1.912,"end":1.981},{"word":"please ","start":1.981,"end":2.202},{"word":"speak ","start":2.202,"end":2.399},{"word":"with ","start":2.399,"end":2.562},{"word":"Canaan?","start":2.562,"end":3.166}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Kaina. ","words":[{"word":"Hi. ","start":2.985,"end":3.3049999999999997},{"word":"You've ","start":3.3049999999999997,"end":3.545},{"word":"reached ","start":3.545,"end":3.7049998},{"word":"Kaina. ","start":3.7049998,"end":3.9449997999999997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c12714781d27f31cc7b984bba1bbcab29ab212104543562c886865d089fbfdf6/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c12714781d27f31cc7b984bba1bbcab29ab212104543562c886865d089fbfdf6/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c12714781d27f31cc7b984bba1bbcab29ab212104543562c886865d089fbfdf6/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1010,"p90":1010,"p95":1010,"p99":1010,"min":1010,"max":1010,"num":1,"values":[1010]},"tts":{"p50":298,"p90":298,"p95":298,"p99":298,"min":298,"max":298,"num":1,"values":[298]},"knowledge_base":{"p50":49,"p90":49,"p95":49,"p99":49,"min":49,"max":49,"num":2,"values":[49,49]},"asr":{"p50":30,"p90":38,"p95":39,"p99":39.8,"min":10,"max":40,"num":3,"values":[10,30,40]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.5991667,"combined_cost":2.9958333},"call_analysis":{"call_summary":"The agent called to speak with Canaan but reached Kaina instead, and the call ended shortly after.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail or non-target contact","call_summary_title":"Reached voicemail/non-target contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The official opening was not delivered to the correct contact, no survey questions were asked, and the call ended quickly without completion.","Official Opening Gate Accuracy":"0% . The official opening was not spoken to the intended contact after identity confirmation.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0% . No logical branching occurred due to call ending prematurely.","Verbatim Survey Compliance":"0% . No survey questions were asked, so compliance is zero.","Mandatory Phrase Detection":"No . Required phrases were not detected due to call ending early.","Debug Analytical Variables":"The call was disconnected after reaching voicemail or a non-target contact (Kaina instead of Canaan). The agent did not deliver the official opening to the correct person, no survey questions were asked, and the call ended within 4 seconds. Therefore, call flow completion rate is 0%, official opening gate accuracy is 0%, survey order integrity and skip logic accuracy are 0% due to no questions asked, verbatim survey compliance is 0%, and mandatory phrase detection is No due to absence of required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4678],"average":4678,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16043175337","direction":"outbound"},"event_timestamp":1775166382194} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3514 CALL ID: call_681ac4e0d362c6a0d7e904a2124 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:32-05:00","email":"canaan@limestone-analytics.com","phone":"6043175337","firstName":"Canaan","lastName":"Purcell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"82a72b2917e173daf6d7c0eb5abe5682","socialdata_lastcheck":null,"email_local":"","email_domain":"limestone-analytics.com","sentcnt":"10","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:32","updated_utc_timestamp":"2026-04-02 16:46:22","created_timestamp":"2025-10-21 11:40:32","updated_timestamp":"2026-04-02 16:46:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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voicemail\/non-target contact","cdate":"2026-04-02T16:46:22-05:00","udate":"2026-04-02T16:46:22-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398644\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398644\/field"},"owner":"3514","id":"398644"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-21T11:40:32-05:00","email":"canaan@limestone-analytics.com","phone":"6043175337","firstName":"Canaan","lastName":"Purcell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"82a72b2917e173daf6d7c0eb5abe5682","socialdata_lastcheck":null,"email_local":"","email_domain":"limestone-analytics.com","sentcnt":"10","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:32","updated_utc_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f33c45eb1f43359ff4a5802887a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrew","last_name":"Yoon","full_name":"Andrew Yoon","contact_id":"2222","email":"ayoon@altamed.org","orgname":"","bloc_notes_ac":"Nov 18 2025 vm Nov 24 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bb814b4f53d921ab87bf8b86bf7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chris","last_name":"Nichols","full_name":"Chris Nichols","contact_id":"664","email":"chris.nichols@hemco.com","orgname":"","bloc_notes_ac":"number not 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8c7d0defd64a60c220a0153fc19","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chineze","last_name":"Ule-Chimbo","full_name":"Chineze Ule-Chimbo","contact_id":"3149","email":"cule-chimbo@intercarecorpgroup.com","orgname":"","bloc_notes_ac":"Dawn Rappel, Director, Human Resources, 4033337290, drappel@intercarecorpgroup.com\r\nOct 22 2025 vm Oct 24 2025 vm\n2026 Apr 02 call reached voicemail, no message 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","start":93.601,"end":93.921}]},{"role":"agent","content":"I’m looking to speak with Chineze Ule-Chimbo. Is Chineze available, please?","words":[{"word":"I’m ","start":95.157,"end":95.354},{"word":"looking ","start":95.354,"end":95.598},{"word":"to ","start":95.598,"end":95.691},{"word":"speak ","start":95.691,"end":95.958},{"word":"with ","start":95.958,"end":96.121},{"word":"Chineze ","start":96.121,"end":96.492},{"word":"Ule-Chimbo.","start":96.492,"end":97.374},{"word":" Is ","start":97.42041674804688,"end":97.62941674804688},{"word":"Chineze ","start":97.62941674804688,"end":97.96641674804688},{"word":"available, ","start":97.96641674804688,"end":98.38441674804687},{"word":"please?","start":98.38441674804687,"end":98.95341674804688}],"metadata":{"response_id":10}},{"role":"user","content":"Oh, what unit? ","words":[{"word":"Oh, ","start":101.15100000000001,"end":101.391},{"word":"what ","start":101.391,"end":101.631},{"word":"unit? ","start":101.631,"end":101.95100000000001}]},{"role":"agent","content":"I’m sorry, I don’t have the unit information. I was hoping you could connect me with Chineze Ule-Chimbo, please.","words":[{"word":"I’m ","start":103.48,"end":103.642},{"word":"sorry, ","start":103.642,"end":103.84},{"word":"I ","start":103.84,"end":103.909},{"word":"don’t ","start":103.909,"end":104.118},{"word":"have ","start":104.118,"end":104.281},{"word":"the ","start":104.281,"end":104.409},{"word":"unit ","start":104.409,"end":104.652},{"word":"information.","start":104.652,"end":105.395},{"word":" I ","start":105.441375,"end":105.627375},{"word":"was ","start":105.627375,"end":105.801375},{"word":"hoping ","start":105.801375,"end":106.115375},{"word":"you ","start":106.115375,"end":106.231375},{"word":"could ","start":106.231375,"end":106.428375},{"word":"connect ","start":106.428375,"end":106.788375},{"word":"me ","start":106.788375,"end":106.951375},{"word":"with ","start":106.951375,"end":107.148375},{"word":"Chineze ","start":107.148375,"end":107.520375},{"word":"Ule-Chimbo, ","start":107.520375,"end":108.100375},{"word":"please.","start":108.100375,"end":108.692375}],"metadata":{"response_id":11}},{"role":"user","content":"What unit? Is he resident or staff? ","words":[{"word":"What ","start":110.82100000000001,"end":111.221},{"word":"unit? ","start":111.221,"end":111.94099600000001},{"word":"Is ","start":111.94099600000001,"end":112.18100000000001},{"word":"he ","start":112.18100000000001,"end":112.34100000000001},{"word":"resident ","start":112.34100000000001,"end":112.90099500000001},{"word":"or ","start":112.90099500000001,"end":113.141},{"word":"staff? ","start":113.141,"end":113.381}]},{"role":"agent","content":"Chineze Ule-Chimbo is a staff member. Could you please connect me with Chineze?","words":[{"word":"Chineze ","start":115.169,"end":115.61},{"word":"Ule-Chimbo ","start":115.61,"end":116.168},{"word":"is ","start":116.168,"end":116.307},{"word":"a ","start":116.307,"end":116.377},{"word":"staff ","start":116.377,"end":116.655},{"word":"member.","start":116.655,"end":117.189},{"word":" Could ","start":117.23525,"end":117.43325},{"word":"you ","start":117.43325,"end":117.52625},{"word":"please ","start":117.52625,"end":117.74625},{"word":"connect ","start":117.74625,"end":118.01325},{"word":"me ","start":118.01325,"end":118.09525},{"word":"with ","start":118.09525,"end":118.25725},{"word":"Chineze?","start":118.25725,"end":119.04725}],"metadata":{"response_id":13}},{"role":"user","content":"Oh, China. Oh, you mean? ","words":[{"word":"Oh, ","start":121.671,"end":121.991},{"word":"China. ","start":121.991,"end":122.471},{"word":"Oh, ","start":122.79100000000001,"end":123.031},{"word":"you ","start":124.54100000000001,"end":125.101},{"word":"mean? ","start":125.101,"end":125.34100500000001}]},{"role":"user","content":"Is ","words":[{"word":"Is ","start":128.761,"end":129.001}]},{"role":"agent","content":"I’m looking ","words":[{"word":"I’m ","start":128.64,"end":128.825},{"word":"looking ","start":128.825,"end":129.116}],"metadata":{"response_id":14}},{"role":"user","content":"it is it Shinese? ","words":[{"word":"it ","start":129.001,"end":129.161},{"word":"is ","start":129.161,"end":129.401},{"word":"it ","start":129.401,"end":129.481},{"word":"Shinese? ","start":129.481,"end":129.961}]},{"role":"agent","content":"Yes, that’s correct—Chineze Ule-Chimbo. Is Chineze available, please?","words":[{"word":"Yes, ","start":131.553,"end":131.832},{"word":"that’s ","start":131.832,"end":132.064},{"word":"correct—Chineze ","start":132.064,"end":132.888},{"word":"Ule-Chimbo.","start":132.888,"end":133.817},{"word":" Is ","start":133.862875,"end":134.002875},{"word":"Chineze ","start":134.002875,"end":134.338875},{"word":"available, ","start":134.338875,"end":134.838875},{"word":"please?","start":134.838875,"end":135.441875}],"metadata":{"response_id":15}},{"role":"user","content":"No. She's not he she's not in this unit I I mean, site. She's in corporate. You can call her in the corporate. ","words":[{"word":"No. ","start":136.161,"end":136.64100000000002},{"word":"She's ","start":136.64100000000002,"end":136.88099},{"word":"not ","start":136.88099,"end":137.041},{"word":"he ","start":137.041,"end":137.281},{"word":"she's ","start":137.36100000000002,"end":137.681},{"word":"not ","start":137.681,"end":137.841},{"word":"in ","start":137.911,"end":138.23101},{"word":"this ","start":138.23101,"end":138.471},{"word":"unit ","start":138.471,"end":138.951},{"word":"I ","start":139.191,"end":139.351},{"word":"I ","start":139.351,"end":139.51101},{"word":"mean, ","start":139.51101,"end":139.83100000000002},{"word":"site. ","start":139.83100000000002,"end":139.991},{"word":"She's ","start":141.02100000000002,"end":141.421},{"word":"in ","start":141.421,"end":141.58100000000002},{"word":"corporate. ","start":141.58100000000002,"end":142.061},{"word":"You ","start":142.061,"end":142.14100000000002},{"word":"can ","start":142.14100000000002,"end":142.30100000000002},{"word":"call ","start":142.30100000000002,"end":142.46101000000002},{"word":"her ","start":142.46101000000002,"end":142.62101},{"word":"in ","start":142.62101,"end":142.941},{"word":"the ","start":142.941,"end":143.02100000000002},{"word":"corporate. ","start":143.02100000000002,"end":143.34101}]},{"role":"agent","content":"Thank you for letting me know. Do you happen to ","words":[{"word":"Thank ","start":144.621,"end":144.853},{"word":"you ","start":144.853,"end":144.97},{"word":"for ","start":144.97,"end":145.097},{"word":"letting ","start":145.097,"end":145.341},{"word":"me ","start":145.341,"end":145.434},{"word":"know.","start":145.434,"end":145.887},{"word":" Do ","start":145.93275,"end":146.11875},{"word":"you ","start":146.11875,"end":146.25875},{"word":"happen ","start":146.25875,"end":146.54875},{"word":"to ","start":146.54875,"end":146.67575}],"metadata":{"response_id":19}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":146.85099,"end":147.251}]},{"role":"agent","content":"have her direct contact information at the corporate office?","words":[{"word":"have ","start":146.67575,"end":146.90875},{"word":"her ","start":146.90875,"end":147.04775},{"word":"direct ","start":147.04775,"end":147.41975},{"word":"contact ","start":147.41975,"end":147.86075},{"word":"information ","start":147.86075,"end":148.41775},{"word":"at ","start":148.41775,"end":148.51075},{"word":"the ","start":148.51075,"end":148.61475},{"word":"corporate ","start":148.61475,"end":148.97475},{"word":"office?","start":148.97475,"end":149.60175}],"metadata":{"response_id":19}},{"role":"user","content":"Oh, you can call this number, four zero three two five five four nine six nine. 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Goodbye.","words":[{"word":"Thank ","start":159.637,"end":159.916},{"word":"you ","start":159.916,"end":160.044},{"word":"very ","start":160.044,"end":160.253},{"word":"much ","start":160.253,"end":160.508},{"word":"for ","start":160.508,"end":160.659},{"word":"your ","start":160.659,"end":160.798},{"word":"help.","start":160.798,"end":161.274},{"word":" Goodbye.","start":161.32029174804688,"end":162.0172917480469}],"metadata":{"response_id":20}},{"role":"user","content":"Okay. Bye. ","words":[{"word":"Okay. ","start":162.131,"end":162.61100000000002},{"word":"Bye. 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Rappel, Director, Human Resources, 4033337290, drappel@intercarecorpgroup.com\r\nOct 22 2025 vm Oct 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 contact informed Chineze Ule-Chimbo is at corporate and provided corporate contact number","cdate":"2025-10-22T11:31:19-05:00","udate":"2026-04-02T16:46:29-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/97902\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/97902\/field"},"owner":"3149","id":"97902"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-10-16T21:13:24-05:00","email":"cule-chimbo@intercarecorpgroup.com","phone":"4033337290","firstName":"Chineze","lastName":"Ule-Chimbo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657481","ua":"okhttp\/3.14.1","hash":"0e7621a8cee44015130d75fe77eb91aa","socialdata_lastcheck":null,"email_local":"","email_domain":"intercarecorpgroup.com","sentcnt":"4","rating_tstamp":"2025-12-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:24","updated_utc_timestamp":"2026-04-02 16:46:29","created_timestamp":"2025-10-16 21:13:24","updated_timestamp":"2026-04-02 16:46:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-12-08 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-10-16T21:13:24-05:00","email":"cule-chimbo@intercarecorpgroup.com","phone":"4033337290","firstName":"Chineze","lastName":"Ule-Chimbo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657481","ua":"okhttp\/3.14.1","hash":"0e7621a8cee44015130d75fe77eb91aa","socialdata_lastcheck":null,"email_local":"","email_domain":"intercarecorpgroup.com","sentcnt":"4","rating_tstamp":"2025-12-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:24","updated_utc_timestamp":"2026-04-02 16:46:30","created_timestamp":"2025-10-16 21:13:24","updated_timestamp":"2026-04-02 16:46:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-12-08 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-10-16T21:13:24-05:00","email":"cule-chimbo@intercarecorpgroup.com","phone":"4033337290","firstName":"Chineze","lastName":"Ule-Chimbo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657481","ua":"okhttp\/3.14.1","hash":"0e7621a8cee44015130d75fe77eb91aa","socialdata_lastcheck":null,"email_local":"","email_domain":"intercarecorpgroup.com","sentcnt":"4","rating_tstamp":"2025-12-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:24","updated_utc_timestamp":"2026-04-02 16:46:30","created_timestamp":"2025-10-16 21:13:24","updated_timestamp":"2026-04-02 16:46:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-12-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5f619bd26a5fdd084020a013dfe","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Brian","last_name":"Snodgrass","full_name":"Brian Snodgrass","contact_id":"7023","email":"bsnodgrass@carbonhealth.com","orgname":"","bloc_notes_ac":"4158698858\r\nATM / 01 December 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"bsnodgrass@carbonhealth.com","phone":"4088265119","firstName":"Brian","lastName":"Snodgrass","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"93dc0ee2fb59c9ab69f92d08dd1757e5","socialdata_lastcheck":null,"email_local":"","email_domain":"carbonhealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 16:46:31","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"bsnodgrass@carbonhealth.com","phone":"4088265119","firstName":"Brian","lastName":"Snodgrass","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"93dc0ee2fb59c9ab69f92d08dd1757e5","socialdata_lastcheck":null,"email_local":"","email_domain":"carbonhealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 16:46:31","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"bsnodgrass@carbonhealth.com","phone":"4088265119","firstName":"Brian","lastName":"Snodgrass","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"93dc0ee2fb59c9ab69f92d08dd1757e5","socialdata_lastcheck":null,"email_local":"","email_domain":"carbonhealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 16:46:32","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"bsnodgrass@carbonhealth.com","phone":"4088265119","firstName":"Brian","lastName":"Snodgrass","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"93dc0ee2fb59c9ab69f92d08dd1757e5","socialdata_lastcheck":null,"email_local":"","email_domain":"carbonhealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 16:46:32","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"bsnodgrass@carbonhealth.com","phone":"4088265119","firstName":"Brian","lastName":"Snodgrass","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"93dc0ee2fb59c9ab69f92d08dd1757e5","socialdata_lastcheck":null,"email_local":"","email_domain":"carbonhealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 16:46:32","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"bsnodgrass@carbonhealth.com","phone":"4088265119","firstName":"Brian","lastName":"Snodgrass","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"93dc0ee2fb59c9ab69f92d08dd1757e5","socialdata_lastcheck":null,"email_local":"","email_domain":"carbonhealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 16:46:32","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"bsnodgrass@carbonhealth.com","phone":"4088265119","firstName":"Brian","lastName":"Snodgrass","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"93dc0ee2fb59c9ab69f92d08dd1757e5","socialdata_lastcheck":null,"email_local":"","email_domain":"carbonhealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 16:46:33","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_db8a1892c38a9b3102076412972","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Carr-Lee","last_name":"Visona","full_name":"Carr-Lee Visona","contact_id":"4821","email":"carrlee@australianboot.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_db8a1892c38a9b3102076412972","X-RetellAI-SipTraceId":"call_db8a1892c38a9b3102076412972","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166386450,"end_timestamp":1775166388424,"duration_ms":1974,"transcript":"User: Your call has been 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-27T11:27:39-05:00","email":"carrlee@australianboot.com","phone":"7783206466","firstName":"Carr-Lee","lastName":"Visona","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"86a025f2db094881ebc05f52a1801e80","socialdata_lastcheck":null,"email_local":"","email_domain":"australianboot.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-27 11:27:39","updated_utc_timestamp":"2026-04-02 16:46:35","created_timestamp":"2025-10-27 11:27:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7181f1f44b404414bf4744a5b1a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Charo","last_name":"Albarran","full_name":"Charo Albarran","contact_id":"6975","email":"calbarran@napavalley.edu","orgname":"","bloc_notes_ac":"7072567000\r\nATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7181f1f44b404414bf4744a5b1a","X-RetellAI-SipTraceId":"call_7181f1f44b404414bf4744a5b1a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166386060,"end_timestamp":1775166388893,"duration_ms":2833,"transcript":"User: Hello. 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"calbarran@napavalley.edu","phone":"7072567105","firstName":"Charo","lastName":"Albarran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"10b23eef15ea966848e6bd0ce84b2d19","socialdata_lastcheck":null,"email_local":"","email_domain":"napavalley.edu","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 16:46:36","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"calbarran@napavalley.edu","phone":"7072567105","firstName":"Charo","lastName":"Albarran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"10b23eef15ea966848e6bd0ce84b2d19","socialdata_lastcheck":null,"email_local":"","email_domain":"napavalley.edu","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 16:46:36","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4b0be2dd13534140c1f72185641","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Carolyn","last_name":"Kassam","full_name":"Carolyn Kassam","contact_id":"6640","email":"carolyn.kassam@nanaimo.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 2507554405\r\nNov 20 2025 vm Nov 25 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4b0be2dd13534140c1f72185641","X-RetellAI-SipTraceId":"call_4b0be2dd13534140c1f72185641","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166388485,"end_timestamp":1775166390092,"duration_ms":1607,"transcript":"User: Has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Has been forwarded to voice mail. ","words":[{"word":"Has ","start":0.121,"end":0.361},{"word":"been ","start":0.361,"end":0.521},{"word":"forwarded ","start":0.521,"end":0.84099995},{"word":"to ","start":0.84099995,"end":1.081},{"word":"voice ","start":1.081,"end":1.321},{"word":"mail. ","start":1.321,"end":1.401}]}],"transcript_with_tool_calls":[{"role":"user","content":"Has been forwarded to voice mail. ","words":[{"word":"Has ","start":0.121,"end":0.361},{"word":"been ","start":0.361,"end":0.521},{"word":"forwarded ","start":0.521,"end":0.84099995},{"word":"to ","start":0.84099995,"end":1.081},{"word":"voice ","start":1.081,"end":1.321},{"word":"mail. ","start":1.321,"end":1.401}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ec904389f1fdea5d858319d81845f7e9d9b7496f672ae657940ebb925bb878e8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ec904389f1fdea5d858319d81845f7e9d9b7496f672ae657940ebb925bb878e8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ec904389f1fdea5d858319d81845f7e9d9b7496f672ae657940ebb925bb878e8/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":61,"p90":61,"p95":61,"p99":61,"min":61,"max":61,"num":1,"values":[61]},"asr":{"p50":15,"p90":27,"p95":28.499999999999996,"p99":29.699999999999996,"min":10,"max":30,"num":4,"values":[10,10,20,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5291667,"combined_cost":3.0583333},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of gate accuracy.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No phrases were expected or spoken due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 100% as no opening was attempted before identity confirmation. Survey order integrity and skip logic accuracy are 100% by default since no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are also 100% by default due to no conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4685],"average":4685,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12507554407","direction":"outbound"},"event_timestamp":1775166394028} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6640 CALL ID: call_4b0be2dd13534140c1f72185641 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was made but reached voicemail immediately without any conversation.","cdate":"2026-04-02T16:46:34-05:00","udate":"2026-04-02T16:46:34-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398671\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398671\/field"},"owner":"6640","id":"398671"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:30-06:00","email":"carolyn.kassam@nanaimo.ca","phone":"2507554407","firstName":"Carolyn","lastName":"Kassam","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1c110c8b62eaaa24d77ac1336ab7202","socialdata_lastcheck":null,"email_local":"","email_domain":"nanaimo.ca","sentcnt":"7","rating_tstamp":"2025-11-18","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:30-06:00","email":"carolyn.kassam@nanaimo.ca","phone":"2507554407","firstName":"Carolyn","lastName":"Kassam","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1c110c8b62eaaa24d77ac1336ab7202","socialdata_lastcheck":null,"email_local":"","email_domain":"nanaimo.ca","sentcnt":"7","rating_tstamp":"2025-11-18","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:30","updated_utc_timestamp":"2026-04-02 16:46:35","created_timestamp":"2025-11-18 09:45:30","updated_timestamp":"2026-04-02 16:46:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-18 14:14:38","last_open_date":"2025-11-18 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:30-06:00","email":"carolyn.kassam@nanaimo.ca","phone":"2507554407","firstName":"Carolyn","lastName":"Kassam","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1c110c8b62eaaa24d77ac1336ab7202","socialdata_lastcheck":null,"email_local":"","email_domain":"nanaimo.ca","sentcnt":"7","rating_tstamp":"2025-11-18","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:30","updated_utc_timestamp":"2026-04-02 16:46:35","created_timestamp":"2025-11-18 09:45:30","updated_timestamp":"2026-04-02 16:46:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-18 14:14:38","last_open_date":"2025-11-18 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:30-06:00","email":"carolyn.kassam@nanaimo.ca","phone":"2507554407","firstName":"Carolyn","lastName":"Kassam","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1c110c8b62eaaa24d77ac1336ab7202","socialdata_lastcheck":null,"email_local":"","email_domain":"nanaimo.ca","sentcnt":"7","rating_tstamp":"2025-11-18","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:30","updated_utc_timestamp":"2026-04-02 16:46:35","created_timestamp":"2025-11-18 09:45:30","updated_timestamp":"2026-04-02 16:46:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-18 14:14:38","last_open_date":"2025-11-18 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:30-06:00","email":"carolyn.kassam@nanaimo.ca","phone":"2507554407","firstName":"Carolyn","lastName":"Kassam","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1c110c8b62eaaa24d77ac1336ab7202","socialdata_lastcheck":null,"email_local":"","email_domain":"nanaimo.ca","sentcnt":"7","rating_tstamp":"2025-11-18","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:30","updated_utc_timestamp":"2026-04-02 16:46:36","created_timestamp":"2025-11-18 09:45:30","updated_timestamp":"2026-04-02 16:46:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-18 14:14:38","last_open_date":"2025-11-18 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:30-06:00","email":"carolyn.kassam@nanaimo.ca","phone":"2507554407","firstName":"Carolyn","lastName":"Kassam","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1c110c8b62eaaa24d77ac1336ab7202","socialdata_lastcheck":null,"email_local":"","email_domain":"nanaimo.ca","sentcnt":"7","rating_tstamp":"2025-11-18","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:30","updated_utc_timestamp":"2026-04-02 16:46:36","created_timestamp":"2025-11-18 09:45:30","updated_timestamp":"2026-04-02 16:46:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-18 14:14:38","last_open_date":"2025-11-18 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7812e5400fbd61c82716666f595","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Damon","last_name":"Collazo","full_name":"Damon Collazo","contact_id":"7227","email":"damon@cornwellcasting.com","orgname":"","bloc_notes_ac":"3102643927\r\nATM / 03 December 2025 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 7227 CALL ID: call_7812e5400fbd61c82716666f595 EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:38-06:00","email":"damon@cornwellcasting.com","phone":"3109297259","firstName":"Damon","lastName":"Collazo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"63904f1f2d7045221814e149c32a514e","socialdata_lastcheck":null,"email_local":"","email_domain":"cornwellcasting.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:38","updated_utc_timestamp":"2026-04-02 16:46:35","created_timestamp":"2025-11-21 09:54:38","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_87b0589a1cbc74a1ebf85a26b1f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cathy","last_name":"Frial","full_name":"Cathy Frial","contact_id":"6959","email":"cathy.frial@northgatemarkets.com","orgname":"","bloc_notes_ac":"7146877091\r\nNov 28 2025 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28 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-28T11:43:42-06:00","udate":"2026-04-02T16:46:48-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231674\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231674\/field"},"owner":"6959","id":"231674"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"cathy.frial@northgatemarkets.com","phone":"9099693315","firstName":"Cathy","lastName":"Frial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"9ad1dcefc166f4dff34202206b4e7a44","socialdata_lastcheck":null,"email_local":"","email_domain":"northgatemarkets.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"cathy.frial@northgatemarkets.com","phone":"9099693315","firstName":"Cathy","lastName":"Frial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"9ad1dcefc166f4dff34202206b4e7a44","socialdata_lastcheck":null,"email_local":"","email_domain":"northgatemarkets.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:36","updated_utc_timestamp":"2026-04-02 16:46:48","created_timestamp":"2025-11-21 09:53:36","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"cathy.frial@northgatemarkets.com","phone":"9099693315","firstName":"Cathy","lastName":"Frial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"9ad1dcefc166f4dff34202206b4e7a44","socialdata_lastcheck":null,"email_local":"","email_domain":"northgatemarkets.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:36","updated_utc_timestamp":"2026-04-02 16:46:48","created_timestamp":"2025-11-21 09:53:36","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_79a521da4e1b08369cf9c525fbd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Catherine","last_name":"Lotze","full_name":"Catherine Lotze","contact_id":"5972","email":"clotze@elproductionsltd.com","orgname":"","bloc_notes_ac":"ATM Dec 1 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_79a521da4e1b08369cf9c525fbd","X-RetellAI-SipTraceId":"call_79a521da4e1b08369cf9c525fbd","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166403054,"end_timestamp":1775166407454,"duration_ms":4400,"transcript":"User: 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call was made but reached voicemail immediately, so no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of opening after identity confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any required phrases as no conversation occurred.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any interaction. Official opening gate accuracy is 100% because no opening was spoken before identity confirmation, as no human answered. Survey order integrity and skip logic accuracy are 100% by default since no survey questions or branching occurred. Verbatim survey compliance is 100% by default due to no questions asked. Mandatory phrase detection is No because none of the required phrases were present in the voicemail-only call.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4677],"average":4677,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16046544724","direction":"outbound"},"event_timestamp":1775166412086} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5972 CALL ID: call_79a521da4e1b08369cf9c525fbd EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:50-05:00","email":"clotze@elproductionsltd.com","phone":"6046544724","firstName":"Catherine","lastName":"Lotze","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"717ac867d0cb6c0ab7b4dd8392be14ef","socialdata_lastcheck":null,"email_local":"","email_domain":"elproductionsltd.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:50","updated_utc_timestamp":"2026-04-02 16:46:53","created_timestamp":"2025-10-30 16:25:50","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:46:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_addcc555fb30d5095228d12d30e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chris","last_name":"Jaskot","full_name":"Chris Jaskot","contact_id":"680","email":"cjaskot@onitdigital.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_addcc555fb30d5095228d12d30e","X-RetellAI-SipTraceId":"call_addcc555fb30d5095228d12d30e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166405159,"end_timestamp":1775166407359,"duration_ms":2200,"transcript":"User: Your call has been forwarded 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but perfect by default.","Mandatory Phrase Detection":"100%. No phrases were expected or spoken due to no human answer.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 100% as no opening was spoken before identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 100% by default since no survey questions were asked. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:36:55-05:00","email":"cjaskot@onitdigital.com","phone":"7342761982","firstName":"Chris","lastName":"Jaskot","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"57ba79bc0d7e6b06723488cb61f6a3d1","socialdata_lastcheck":null,"email_local":"","email_domain":"onitdigital.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:36:55","updated_utc_timestamp":"2026-04-02 16:46:53","created_timestamp":"2025-08-19 12:36:55","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:36:55-05:00","email":"cjaskot@onitdigital.com","phone":"7342761982","firstName":"Chris","lastName":"Jaskot","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"57ba79bc0d7e6b06723488cb61f6a3d1","socialdata_lastcheck":null,"email_local":"","email_domain":"onitdigital.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:46:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:36:55","updated_utc_timestamp":"2026-04-02 16:46:54","created_timestamp":"2025-08-19 12:36:55","updated_timestamp":"2026-04-02 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You have reached Gilbane. Please leave a voice mail, and we will return your call as soon as possible. ","words":[{"word":"Hello. ","start":157.091,"end":157.571},{"word":"You ","start":157.571,"end":157.811},{"word":"have ","start":157.811,"end":157.971},{"word":"reached ","start":157.971,"end":158.291},{"word":"Gilbane. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:13-05:00","email":"daunte@dkpdesign.com","phone":"8473506772","firstName":"Daunte","lastName":"Kenner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"011674914298026425246fbba1f8cf32","socialdata_lastcheck":null,"email_local":"","email_domain":"dkpdesign.com","sentcnt":"9","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:13","updated_utc_timestamp":"2026-04-02 16:47:15","created_timestamp":"2025-08-19 12:37:13","updated_timestamp":"2026-04-02 16:47:15","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-31 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:13-05:00","email":"daunte@dkpdesign.com","phone":"8473506772","firstName":"Daunte","lastName":"Kenner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"011674914298026425246fbba1f8cf32","socialdata_lastcheck":null,"email_local":"","email_domain":"dkpdesign.com","sentcnt":"9","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:13","updated_utc_timestamp":"2026-04-02 16:47:15","created_timestamp":"2025-08-19 12:37:13","updated_timestamp":"2026-04-02 16:47:15","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-31 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:13-05:00","email":"daunte@dkpdesign.com","phone":"8473506772","firstName":"Daunte","lastName":"Kenner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"011674914298026425246fbba1f8cf32","socialdata_lastcheck":null,"email_local":"","email_domain":"dkpdesign.com","sentcnt":"9","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:13","updated_utc_timestamp":"2026-04-02 16:47:16","created_timestamp":"2025-08-19 12:37:13","updated_timestamp":"2026-04-02 16:47:16","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-31 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:13-05:00","email":"daunte@dkpdesign.com","phone":"8473506772","firstName":"Daunte","lastName":"Kenner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"011674914298026425246fbba1f8cf32","socialdata_lastcheck":null,"email_local":"","email_domain":"dkpdesign.com","sentcnt":"9","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:13","updated_utc_timestamp":"2026-04-02 16:47:16","created_timestamp":"2025-08-19 12:37:13","updated_timestamp":"2026-04-02 16:47:16","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-31 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_243a0299bb9f6fb21b69c703464","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Danielle","last_name":"White","full_name":"Danielle White","contact_id":"2786","email":"danielle.white@udemy.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_243a0299bb9f6fb21b69c703464","X-RetellAI-SipTraceId":"call_243a0299bb9f6fb21b69c703464","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166427173,"end_timestamp":1775166429965,"duration_ms":2792,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no interaction. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% since no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of conversation. Overall, the call was unsuccessful as it did not connect to a human.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4656],"average":4656,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19253601532","direction":"outbound"},"event_timestamp":1775166434718} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2786 CALL ID: call_243a0299bb9f6fb21b69c703464 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:50:12-05:00","email":"danielle.white@udemy.com","phone":"9253601532","firstName":"Danielle","lastName":"White","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f9ecda9708d44e2cad34b620de13c44","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:50:12","updated_utc_timestamp":"2026-04-02 16:47:16","created_timestamp":"2025-08-21 15:50:12","updated_timestamp":"2026-04-02 16:47:16","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-29 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:50:12-05:00","email":"danielle.white@udemy.com","phone":"9253601532","firstName":"Danielle","lastName":"White","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f9ecda9708d44e2cad34b620de13c44","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:50:12","updated_utc_timestamp":"2026-04-02 16:47:16","created_timestamp":"2025-08-21 15:50:12","updated_timestamp":"2026-04-02 16:47:16","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-29 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:50:12-05:00","email":"danielle.white@udemy.com","phone":"9253601532","firstName":"Danielle","lastName":"White","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f9ecda9708d44e2cad34b620de13c44","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:50:12","updated_utc_timestamp":"2026-04-02 16:47:16","created_timestamp":"2025-08-21 15:50:12","updated_timestamp":"2026-04-02 16:47:16","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-29 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:50:12-05:00","email":"danielle.white@udemy.com","phone":"9253601532","firstName":"Danielle","lastName":"White","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f9ecda9708d44e2cad34b620de13c44","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:50:12","updated_utc_timestamp":"2026-04-02 16:47:17","created_timestamp":"2025-08-21 15:50:12","updated_timestamp":"2026-04-02 16:47:17","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-29 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_53ae82e527be19bca179283d854","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Corey","last_name":"Adams","full_name":"Corey Adams","contact_id":"6962","email":"corey.adams@patelco.org","orgname":"","bloc_notes_ac":"9254686300\r\nNov 28 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_53ae82e527be19bca179283d854","X-RetellAI-SipTraceId":"call_53ae82e527be19bca179283d854","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166426819,"end_timestamp":1775166430621,"duration_ms":3802,"transcript":"User: 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"corey.adams@patelco.org","phone":"9493060824","firstName":"Corey","lastName":"Adams","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"5fd8d27a13bcdff303aa946b873b228c","socialdata_lastcheck":null,"email_local":"","email_domain":"patelco.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:36","updated_utc_timestamp":"2026-04-02 16:47:17","created_timestamp":"2025-11-21 09:53:36","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"corey.adams@patelco.org","phone":"9493060824","firstName":"Corey","lastName":"Adams","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"5fd8d27a13bcdff303aa946b873b228c","socialdata_lastcheck":null,"email_local":"","email_domain":"patelco.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:36","updated_utc_timestamp":"2026-04-02 16:47:17","created_timestamp":"2025-11-21 09:53:36","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"corey.adams@patelco.org","phone":"9493060824","firstName":"Corey","lastName":"Adams","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"5fd8d27a13bcdff303aa946b873b228c","socialdata_lastcheck":null,"email_local":"","email_domain":"patelco.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:36","updated_utc_timestamp":"2026-04-02 16:47:17","created_timestamp":"2025-11-21 09:53:36","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"corey.adams@patelco.org","phone":"9493060824","firstName":"Corey","lastName":"Adams","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"5fd8d27a13bcdff303aa946b873b228c","socialdata_lastcheck":null,"email_local":"","email_domain":"patelco.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:36","updated_utc_timestamp":"2026-04-02 16:47:18","created_timestamp":"2025-11-21 09:53:36","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ac862e5e51a0052d07e93d46b46","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chris","last_name":"Wagman","full_name":"Chris Wagman","contact_id":"6726","email":"NO-EMAIL896@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 3067512467\r\nATM Nov 20 2025 He said he is currently off work.\n2026 Apr 02 call reached voicemail, no conversation","extension":"","toronto_current_time":"2026-04-02T17:33:40-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ac862e5e51a0052d07e93d46b46","X-RetellAI-SipTraceId":"call_ac862e5e51a0052d07e93d46b46","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166282689,"end_timestamp":1775166432349,"duration_ms":149660,"transcript":"Agent: Hello, may I \nUser: Alright. \nAgent: please speak with Chris?\nAgent: Hello, am \nUser: Hello? \nAgent: I speaking with Chris?\nUser: Sorry. I \nAgent: Hello Chris. My name is \nUser: can't hear you. Hello? \nAgent: Hello Chris. My name is Ellen, and I’m \nUser: No. \nAgent: calling on behalf of AtmanCo.\nUser: Oh, no. It's Geline here, and it's Erla Counseling. You mean to call early counseling? \nAgent: Thank you for clarifying, Geline. I was looking to speak with Chris Wagman. Is Chris available at the moment?\nUser: No. There's no price in here. \nUser: So \nAgent: Thank you \nUser: did you mean to call our branch? \nAgent: Thank you for asking. I was trying to reach Chris Wagman directly. If Chris is not at this branch, do you happen to have their current contact information?\nUser: Just give me a second. \nAgent: Of course, take your time.\nAgent: Just checking in—are you still there?\nUser: Hi. Can I know the surname as well, Chris? \nAgent: Yes, the full name is Chris Wagman.\nUser: Chris Wagner? \nAgent: It’s Chris Wagman. That’s W-A-G-M-A-N.\nUser: Give me a second. \nAgent: Absolutely, take your time.\nAgent: Just checking in—are you still there?\nUser: I am. \nAgent: Thank you, Geline. Do you know if Chris Wagman is available, or when would be the best time to reach them?\nUser: Dear, I cannot find anyone with this name in our system. \nAgent: Thank you for checking, Geline. I understand. Do you happen to have any updated contact information for Chris Wagman?\nUser: No. I I cannot even find him in our system, so I don't have any contact or any \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.767,"end":2.069},{"word":"may ","start":2.069,"end":2.196},{"word":"I ","start":2.196,"end":2.266}],"metadata":{"response_id":0}},{"role":"user","content":"Alright. ","words":[{"word":"Alright. 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","start":8.861,"end":9.741000000000001},{"word":"I ","start":9.741000000000001,"end":9.821}]},{"role":"agent","content":"Hello Chris. My name is ","words":[{"word":"Hello ","start":8.807,"end":9.086},{"word":"Chris.","start":9.086,"end":9.608},{"word":" My ","start":9.65425,"end":9.75925},{"word":"name ","start":9.75925,"end":9.89825},{"word":"is ","start":9.89825,"end":10.01425}],"metadata":{"response_id":2}},{"role":"user","content":"can't hear you. Hello? ","words":[{"word":"can't ","start":9.821,"end":10.061},{"word":"hear ","start":10.061,"end":10.221001000000001},{"word":"you. ","start":10.221001000000001,"end":10.621},{"word":"Hello? ","start":10.621,"end":10.941}]},{"role":"agent","content":"Hello Chris. My name is Ellen, and I’m ","words":[{"word":"Hello ","start":12.8,"end":13.218},{"word":"Chris.","start":13.218,"end":13.926},{"word":" My ","start":13.971875,"end":14.122875},{"word":"name ","start":14.122875,"end":14.285875},{"word":"is ","start":14.285875,"end":14.413875},{"word":"Ellen, ","start":14.413875,"end":14.703875},{"word":"and ","start":14.703875,"end":14.865875},{"word":"I’m ","start":14.865875,"end":15.051875}],"metadata":{"response_id":4}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":15.191,"end":15.590999}]},{"role":"agent","content":"calling on behalf of AtmanCo.","words":[{"word":"calling ","start":15.051875,"end":15.365875},{"word":"on ","start":15.365875,"end":15.481875},{"word":"behalf ","start":15.481875,"end":15.713875},{"word":"of ","start":15.713875,"end":15.829875},{"word":"AtmanCo.","start":15.829875,"end":16.619875}],"metadata":{"response_id":4}},{"role":"user","content":"Oh, no. It's Geline here, and it's Erla Counseling. You mean to call early counseling? ","words":[{"word":"Oh, ","start":18.081,"end":18.800998999999997},{"word":"no. ","start":19.120998,"end":19.441},{"word":"It's ","start":19.441,"end":19.761},{"word":"Geline ","start":19.961,"end":20.441},{"word":"here, ","start":20.441,"end":20.841001},{"word":"and ","start":20.841001,"end":20.921001},{"word":"it's ","start":20.921001,"end":21.161001},{"word":"Erla ","start":21.161001,"end":21.480999999999998},{"word":"Counseling. ","start":21.480999999999998,"end":22.041},{"word":"You ","start":23.031,"end":23.351},{"word":"mean ","start":23.351,"end":23.511},{"word":"to ","start":23.511,"end":23.750999999999998},{"word":"call ","start":23.750999999999998,"end":24.070999999999998},{"word":"early ","start":24.070999999999998,"end":24.391},{"word":"counseling? ","start":24.391,"end":24.871}]},{"role":"agent","content":"Thank you for clarifying, Geline. I was looking to speak with Chris Wagman. Is Chris available at the moment?","words":[{"word":"Thank ","start":26.976,"end":27.208},{"word":"you ","start":27.208,"end":27.325},{"word":"for ","start":27.325,"end":27.452},{"word":"clarifying, ","start":27.452,"end":28.044},{"word":"Geline.","start":28.044,"end":28.753},{"word":" I ","start":28.798583251953126,"end":28.915583251953127},{"word":"was ","start":28.915583251953127,"end":29.065583251953125},{"word":"looking ","start":29.065583251953125,"end":29.367583251953125},{"word":"to ","start":29.367583251953125,"end":29.472583251953125},{"word":"speak ","start":29.472583251953125,"end":29.727583251953124},{"word":"with ","start":29.727583251953124,"end":29.890583251953124},{"word":"Chris ","start":29.890583251953124,"end":30.168583251953127},{"word":"Wagman.","start":30.168583251953127,"end":30.888583251953126},{"word":" Is ","start":30.934833251953126,"end":31.074833251953127},{"word":"Chris ","start":31.074833251953127,"end":31.306833251953126},{"word":"available ","start":31.306833251953126,"end":31.794833251953126},{"word":"at ","start":31.794833251953126,"end":31.921833251953124},{"word":"the ","start":31.921833251953124,"end":32.037833251953124},{"word":"moment?","start":32.037833251953124,"end":32.60683325195313}],"metadata":{"response_id":8}},{"role":"user","content":"No. There's no price in here. ","words":[{"word":"No. ","start":34.211,"end":34.690999999999995},{"word":"There's ","start":36.081002999999995,"end":36.481},{"word":"no ","start":36.481,"end":36.801},{"word":"price ","start":36.801,"end":37.361},{"word":"in ","start":37.361,"end":37.601},{"word":"here. ","start":37.601,"end":37.681}]},{"role":"user","content":"So ","words":[{"word":"So ","start":39.341,"end":39.661}]},{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":39.336,"end":39.58},{"word":"you ","start":39.58,"end":39.719}],"metadata":{"response_id":10}},{"role":"user","content":"did you mean to call our branch? ","words":[{"word":"did ","start":39.661,"end":39.900999999999996},{"word":"you ","start":39.900999999999996,"end":40.061},{"word":"mean ","start":40.061,"end":40.221},{"word":"to ","start":40.221,"end":40.381},{"word":"call ","start":40.381,"end":40.621},{"word":"our ","start":40.621,"end":41.260999999999996},{"word":"branch? 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If Chris is not at this branch, do you happen to have their current contact information?","words":[{"word":"Thank ","start":43.052,"end":43.284},{"word":"you ","start":43.284,"end":43.389},{"word":"for ","start":43.389,"end":43.551},{"word":"asking.","start":43.551,"end":44.225},{"word":" I ","start":44.270875,"end":44.387875},{"word":"was ","start":44.387875,"end":44.526875},{"word":"trying ","start":44.526875,"end":44.770875},{"word":"to ","start":44.770875,"end":44.851875},{"word":"reach ","start":44.851875,"end":45.072875},{"word":"Chris ","start":45.072875,"end":45.327875},{"word":"Wagman ","start":45.327875,"end":45.722875},{"word":"directly.","start":45.722875,"end":46.407875},{"word":" If ","start":46.453541748046874,"end":46.639541748046874},{"word":"Chris ","start":46.639541748046874,"end":46.895541748046874},{"word":"is ","start":46.895541748046874,"end":47.03454174804688},{"word":"not ","start":47.03454174804688,"end":47.196541748046876},{"word":"at ","start":47.196541748046876,"end":47.28954174804687},{"word":"this ","start":47.28954174804687,"end":47.47554174804687},{"word":"branch, ","start":47.47554174804687,"end":47.89354174804687},{"word":"do ","start":47.89354174804687,"end":48.044541748046875},{"word":"you ","start":48.044541748046875,"end":48.19554174804688},{"word":"happen ","start":48.19554174804688,"end":48.474541748046875},{"word":"to ","start":48.474541748046875,"end":48.578541748046874},{"word":"have ","start":48.578541748046874,"end":48.77554174804688},{"word":"their ","start":48.77554174804688,"end":48.97354174804688},{"word":"current ","start":48.97354174804688,"end":49.34454174804687},{"word":"contact ","start":49.34454174804687,"end":49.809541748046875},{"word":"information?","start":49.809541748046875,"end":50.63354174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Just give me a second. 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","start":78.39099,"end":78.79099500000001},{"word":"Can ","start":78.79099500000001,"end":79.031},{"word":"I ","start":79.031,"end":79.19099600000001},{"word":"know ","start":79.19099600000001,"end":79.351},{"word":"the ","start":79.351,"end":79.510996},{"word":"surname ","start":79.510996,"end":79.991},{"word":"as ","start":79.991,"end":80.631},{"word":"well, ","start":80.631,"end":80.95100000000001},{"word":"Chris? ","start":80.95100000000001,"end":81.19099600000001}]},{"role":"agent","content":"Yes, the full name is Chris Wagman.","words":[{"word":"Yes, ","start":82.247,"end":82.584},{"word":"the ","start":82.584,"end":82.758},{"word":"full ","start":82.758,"end":82.967},{"word":"name ","start":82.967,"end":83.153},{"word":"is ","start":83.153,"end":83.28},{"word":"Chris ","start":83.28,"end":83.536},{"word":"Wagman.","start":83.536,"end":84.221}],"metadata":{"response_id":15}},{"role":"user","content":"Chris Wagner? 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Do you know if Chris Wagman is available, or when would be the best time to reach them?","words":[{"word":"Thank ","start":118.17,"end":118.472},{"word":"you, ","start":118.472,"end":118.646},{"word":"Geline.","start":118.646,"end":119.343},{"word":" Do ","start":119.365875,"end":119.574875},{"word":"you ","start":119.574875,"end":119.690875},{"word":"know ","start":119.690875,"end":119.922875},{"word":"if ","start":119.922875,"end":120.073875},{"word":"Chris ","start":120.073875,"end":120.329875},{"word":"Wagman ","start":120.329875,"end":120.805875},{"word":"is ","start":120.805875,"end":120.956875},{"word":"available, ","start":120.956875,"end":121.850875},{"word":"or ","start":121.850875,"end":122.117875},{"word":"when ","start":122.117875,"end":122.303875},{"word":"would ","start":122.303875,"end":122.512875},{"word":"be ","start":122.512875,"end":122.628875},{"word":"the ","start":122.628875,"end":122.732875},{"word":"best ","start":122.732875,"end":122.929875},{"word":"time ","start":122.929875,"end":123.138875},{"word":"to ","start":123.138875,"end":123.255875},{"word":"reach ","start":123.255875,"end":123.475875},{"word":"them?","start":123.475875,"end":123.940875}],"metadata":{"response_id":21}},{"role":"user","content":"Dear, I cannot find anyone with this name in our system. ","words":[{"word":"Dear, ","start":125.061,"end":125.54100000000001},{"word":"I ","start":125.54100000000001,"end":125.70100000000001},{"word":"cannot ","start":125.70100000000001,"end":125.941},{"word":"find ","start":126.061,"end":126.381},{"word":"anyone ","start":126.381,"end":127.101},{"word":"with ","start":127.101,"end":127.501},{"word":"this ","start":127.501,"end":127.741},{"word":"name ","start":127.741,"end":127.98100000000001},{"word":"in ","start":127.98100000000001,"end":128.221},{"word":"our ","start":128.221,"end":128.621},{"word":"system. ","start":130.89100000000002,"end":131.291}]},{"role":"agent","content":"Thank you for checking, Geline. I understand. Do you happen to have any updated contact information for Chris Wagman?","words":[{"word":"Thank ","start":132.464,"end":132.708},{"word":"you ","start":132.708,"end":132.824},{"word":"for ","start":132.824,"end":132.963},{"word":"checking, ","start":132.963,"end":133.312},{"word":"Geline.","start":133.312,"end":133.869},{"word":" I ","start":133.91508325195312,"end":133.99708325195311},{"word":"understand.","start":133.99708325195311,"end":134.79808325195313},{"word":" Do ","start":134.843875,"end":134.983875},{"word":"you ","start":134.983875,"end":135.087875},{"word":"happen ","start":135.087875,"end":135.331875},{"word":"to ","start":135.331875,"end":135.401875},{"word":"have ","start":135.401875,"end":135.552875},{"word":"any ","start":135.552875,"end":135.749875},{"word":"updated ","start":135.749875,"end":136.248875},{"word":"contact ","start":136.248875,"end":136.689875},{"word":"information ","start":136.689875,"end":137.258875},{"word":"for ","start":137.258875,"end":137.421875},{"word":"Chris ","start":137.421875,"end":137.665875},{"word":"Wagman?","start":137.665875,"end":138.326875}],"metadata":{"response_id":22}},{"role":"user","content":"No. I I cannot even find him in our system, so I don't have any contact or any ","words":[{"word":"No. ","start":139.16099,"end":139.561},{"word":"I ","start":139.561,"end":139.80099},{"word":"I ","start":139.80099,"end":139.961},{"word":"cannot ","start":139.961,"end":140.201},{"word":"even ","start":140.201,"end":140.44099},{"word":"find ","start":140.44099,"end":140.681},{"word":"him ","start":140.681,"end":140.921},{"word":"in ","start":140.921,"end":141.08099},{"word":"our ","start":141.08099,"end":141.321},{"word":"system, ","start":141.321,"end":141.72099},{"word":"so ","start":141.72099,"end":141.88099},{"word":"I ","start":141.88099,"end":142.121},{"word":"don't ","start":142.121,"end":142.281},{"word":"have ","start":142.281,"end":142.52099},{"word":"any ","start":142.52099,"end":142.761},{"word":"contact ","start":142.761,"end":143.16099},{"word":"or ","start":143.16099,"end":143.321},{"word":"any ","start":143.321,"end":143.561}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":148.106,"end":148.338},{"word":"you ","start":148.338,"end":148.443},{"word":"for ","start":148.443,"end":148.559},{"word":"your ","start":148.559,"end":148.71},{"word":"help, ","start":148.71,"end":148.931},{"word":"and ","start":148.931,"end":149.047},{"word":"goodbye.","start":149.047,"end":149.604}],"metadata":{"response_id":23}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.767,"end":2.069},{"word":"may ","start":2.069,"end":2.196},{"word":"I ","start":2.196,"end":2.266}],"metadata":{"response_id":0}},{"role":"user","content":"Alright. 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My name is Ellen, and I’m ","words":[{"word":"Hello ","start":12.8,"end":13.218},{"word":"Chris.","start":13.218,"end":13.926},{"word":" My ","start":13.971875,"end":14.122875},{"word":"name ","start":14.122875,"end":14.285875},{"word":"is ","start":14.285875,"end":14.413875},{"word":"Ellen, ","start":14.413875,"end":14.703875},{"word":"and ","start":14.703875,"end":14.865875},{"word":"I’m ","start":14.865875,"end":15.051875}],"metadata":{"response_id":4}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":15.191,"end":15.590999}]},{"role":"agent","content":"calling on behalf of AtmanCo.","words":[{"word":"calling ","start":15.051875,"end":15.365875},{"word":"on ","start":15.365875,"end":15.481875},{"word":"behalf ","start":15.481875,"end":15.713875},{"word":"of ","start":15.713875,"end":15.829875},{"word":"AtmanCo.","start":15.829875,"end":16.619875}],"metadata":{"response_id":4}},{"role":"user","content":"Oh, no. It's Geline here, and it's Erla Counseling. You mean to call early counseling? ","words":[{"word":"Oh, ","start":18.081,"end":18.800998999999997},{"word":"no. ","start":19.120998,"end":19.441},{"word":"It's ","start":19.441,"end":19.761},{"word":"Geline ","start":19.961,"end":20.441},{"word":"here, ","start":20.441,"end":20.841001},{"word":"and ","start":20.841001,"end":20.921001},{"word":"it's ","start":20.921001,"end":21.161001},{"word":"Erla ","start":21.161001,"end":21.480999999999998},{"word":"Counseling. ","start":21.480999999999998,"end":22.041},{"word":"You ","start":23.031,"end":23.351},{"word":"mean ","start":23.351,"end":23.511},{"word":"to ","start":23.511,"end":23.750999999999998},{"word":"call ","start":23.750999999999998,"end":24.070999999999998},{"word":"early ","start":24.070999999999998,"end":24.391},{"word":"counseling? ","start":24.391,"end":24.871}]},{"role":"agent","content":"Thank you for clarifying, Geline. I was looking to speak with Chris Wagman. Is Chris available at the moment?","words":[{"word":"Thank ","start":26.976,"end":27.208},{"word":"you ","start":27.208,"end":27.325},{"word":"for ","start":27.325,"end":27.452},{"word":"clarifying, ","start":27.452,"end":28.044},{"word":"Geline.","start":28.044,"end":28.753},{"word":" I ","start":28.798583251953126,"end":28.915583251953127},{"word":"was ","start":28.915583251953127,"end":29.065583251953125},{"word":"looking ","start":29.065583251953125,"end":29.367583251953125},{"word":"to ","start":29.367583251953125,"end":29.472583251953125},{"word":"speak ","start":29.472583251953125,"end":29.727583251953124},{"word":"with ","start":29.727583251953124,"end":29.890583251953124},{"word":"Chris ","start":29.890583251953124,"end":30.168583251953127},{"word":"Wagman.","start":30.168583251953127,"end":30.888583251953126},{"word":" Is ","start":30.934833251953126,"end":31.074833251953127},{"word":"Chris ","start":31.074833251953127,"end":31.306833251953126},{"word":"available ","start":31.306833251953126,"end":31.794833251953126},{"word":"at ","start":31.794833251953126,"end":31.921833251953124},{"word":"the ","start":31.921833251953124,"end":32.037833251953124},{"word":"moment?","start":32.037833251953124,"end":32.60683325195313}],"metadata":{"response_id":8}},{"role":"user","content":"No. There's no price in here. ","words":[{"word":"No. ","start":34.211,"end":34.690999999999995},{"word":"There's ","start":36.081002999999995,"end":36.481},{"word":"no ","start":36.481,"end":36.801},{"word":"price ","start":36.801,"end":37.361},{"word":"in ","start":37.361,"end":37.601},{"word":"here. ","start":37.601,"end":37.681}]},{"role":"user","content":"So ","words":[{"word":"So ","start":39.341,"end":39.661}]},{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":39.336,"end":39.58},{"word":"you ","start":39.58,"end":39.719}],"metadata":{"response_id":10}},{"role":"user","content":"did you mean to call our branch? ","words":[{"word":"did ","start":39.661,"end":39.900999999999996},{"word":"you ","start":39.900999999999996,"end":40.061},{"word":"mean ","start":40.061,"end":40.221},{"word":"to ","start":40.221,"end":40.381},{"word":"call ","start":40.381,"end":40.621},{"word":"our ","start":40.621,"end":41.260999999999996},{"word":"branch? 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If Chris is not at this branch, do you happen to have their current contact information?","words":[{"word":"Thank ","start":43.052,"end":43.284},{"word":"you ","start":43.284,"end":43.389},{"word":"for ","start":43.389,"end":43.551},{"word":"asking.","start":43.551,"end":44.225},{"word":" I ","start":44.270875,"end":44.387875},{"word":"was ","start":44.387875,"end":44.526875},{"word":"trying ","start":44.526875,"end":44.770875},{"word":"to ","start":44.770875,"end":44.851875},{"word":"reach ","start":44.851875,"end":45.072875},{"word":"Chris ","start":45.072875,"end":45.327875},{"word":"Wagman ","start":45.327875,"end":45.722875},{"word":"directly.","start":45.722875,"end":46.407875},{"word":" If ","start":46.453541748046874,"end":46.639541748046874},{"word":"Chris ","start":46.639541748046874,"end":46.895541748046874},{"word":"is ","start":46.895541748046874,"end":47.03454174804688},{"word":"not ","start":47.03454174804688,"end":47.196541748046876},{"word":"at ","start":47.196541748046876,"end":47.28954174804687},{"word":"this ","start":47.28954174804687,"end":47.47554174804687},{"word":"branch, ","start":47.47554174804687,"end":47.89354174804687},{"word":"do ","start":47.89354174804687,"end":48.044541748046875},{"word":"you ","start":48.044541748046875,"end":48.19554174804688},{"word":"happen ","start":48.19554174804688,"end":48.474541748046875},{"word":"to ","start":48.474541748046875,"end":48.578541748046874},{"word":"have ","start":48.578541748046874,"end":48.77554174804688},{"word":"their ","start":48.77554174804688,"end":48.97354174804688},{"word":"current ","start":48.97354174804688,"end":49.34454174804687},{"word":"contact ","start":49.34454174804687,"end":49.809541748046875},{"word":"information?","start":49.809541748046875,"end":50.63354174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Just give me a second. ","words":[{"word":"Just ","start":52.921003,"end":53.321},{"word":"give ","start":53.321,"end":53.561003},{"word":"me ","start":53.561003,"end":53.721002},{"word":"a ","start":53.721002,"end":53.881002},{"word":"second. ","start":53.881002,"end":54.201001999999995}]},{"role":"agent","content":"Of course, take your time.","words":[{"word":"Of ","start":57.963,"end":58.161},{"word":"course, ","start":58.161,"end":58.439},{"word":"take ","start":58.439,"end":58.648},{"word":"your ","start":58.648,"end":58.787},{"word":"time.","start":58.787,"end":59.275}],"metadata":{"response_id":12}},{"role":"agent","content":"Just checking in—are you still there?","words":[{"word":"Just ","start":70.488,"end":70.709},{"word":"checking ","start":70.709,"end":71.034},{"word":"in—are ","start":71.034,"end":71.301},{"word":"you ","start":71.301,"end":71.405},{"word":"still ","start":71.405,"end":71.626},{"word":"there?","start":71.626,"end":72.09}],"metadata":{"response_id":13}},{"role":"user","content":"Hi. Can I know the surname as well, Chris? ","words":[{"word":"Hi. ","start":78.39099,"end":78.79099500000001},{"word":"Can ","start":78.79099500000001,"end":79.031},{"word":"I ","start":79.031,"end":79.19099600000001},{"word":"know ","start":79.19099600000001,"end":79.351},{"word":"the ","start":79.351,"end":79.510996},{"word":"surname ","start":79.510996,"end":79.991},{"word":"as ","start":79.991,"end":80.631},{"word":"well, ","start":80.631,"end":80.95100000000001},{"word":"Chris? ","start":80.95100000000001,"end":81.19099600000001}]},{"role":"agent","content":"Yes, the full name is Chris Wagman.","words":[{"word":"Yes, ","start":82.247,"end":82.584},{"word":"the ","start":82.584,"end":82.758},{"word":"full ","start":82.758,"end":82.967},{"word":"name ","start":82.967,"end":83.153},{"word":"is ","start":83.153,"end":83.28},{"word":"Chris ","start":83.28,"end":83.536},{"word":"Wagman.","start":83.536,"end":84.221}],"metadata":{"response_id":15}},{"role":"user","content":"Chris Wagner? ","words":[{"word":"Chris ","start":86.301004,"end":86.621004},{"word":"Wagner? ","start":86.621004,"end":87.101}]},{"role":"agent","content":"It’s Chris Wagman. That’s W-A-G-M-A-N.","words":[{"word":"It’s ","start":89.463,"end":89.707},{"word":"Chris ","start":89.707,"end":89.985},{"word":"Wagman.","start":89.985,"end":90.682},{"word":" That’s ","start":90.727875,"end":90.960875},{"word":"W-A-G-M-A-N.","start":90.960875,"end":92.585875}],"metadata":{"response_id":18}},{"role":"user","content":"Give me a second. ","words":[{"word":"Give ","start":96.68100000000001,"end":97.001},{"word":"me ","start":97.001,"end":97.161005},{"word":"a ","start":97.161005,"end":97.32100000000001},{"word":"second. 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Do you know if Chris Wagman is available, or when would be the best time to reach them?","words":[{"word":"Thank ","start":118.17,"end":118.472},{"word":"you, ","start":118.472,"end":118.646},{"word":"Geline.","start":118.646,"end":119.343},{"word":" Do ","start":119.365875,"end":119.574875},{"word":"you ","start":119.574875,"end":119.690875},{"word":"know ","start":119.690875,"end":119.922875},{"word":"if ","start":119.922875,"end":120.073875},{"word":"Chris ","start":120.073875,"end":120.329875},{"word":"Wagman ","start":120.329875,"end":120.805875},{"word":"is ","start":120.805875,"end":120.956875},{"word":"available, ","start":120.956875,"end":121.850875},{"word":"or ","start":121.850875,"end":122.117875},{"word":"when ","start":122.117875,"end":122.303875},{"word":"would ","start":122.303875,"end":122.512875},{"word":"be ","start":122.512875,"end":122.628875},{"word":"the ","start":122.628875,"end":122.732875},{"word":"best ","start":122.732875,"end":122.929875},{"word":"time ","start":122.929875,"end":123.138875},{"word":"to ","start":123.138875,"end":123.255875},{"word":"reach ","start":123.255875,"end":123.475875},{"word":"them?","start":123.475875,"end":123.940875}],"metadata":{"response_id":21}},{"role":"user","content":"Dear, I cannot find anyone with this name in our system. ","words":[{"word":"Dear, ","start":125.061,"end":125.54100000000001},{"word":"I ","start":125.54100000000001,"end":125.70100000000001},{"word":"cannot ","start":125.70100000000001,"end":125.941},{"word":"find ","start":126.061,"end":126.381},{"word":"anyone ","start":126.381,"end":127.101},{"word":"with ","start":127.101,"end":127.501},{"word":"this ","start":127.501,"end":127.741},{"word":"name ","start":127.741,"end":127.98100000000001},{"word":"in ","start":127.98100000000001,"end":128.221},{"word":"our ","start":128.221,"end":128.621},{"word":"system. ","start":130.89100000000002,"end":131.291}]},{"role":"agent","content":"Thank you for checking, Geline. I understand. Do you happen to have any updated contact information for Chris Wagman?","words":[{"word":"Thank ","start":132.464,"end":132.708},{"word":"you ","start":132.708,"end":132.824},{"word":"for ","start":132.824,"end":132.963},{"word":"checking, ","start":132.963,"end":133.312},{"word":"Geline.","start":133.312,"end":133.869},{"word":" I ","start":133.91508325195312,"end":133.99708325195311},{"word":"understand.","start":133.99708325195311,"end":134.79808325195313},{"word":" Do ","start":134.843875,"end":134.983875},{"word":"you ","start":134.983875,"end":135.087875},{"word":"happen ","start":135.087875,"end":135.331875},{"word":"to ","start":135.331875,"end":135.401875},{"word":"have ","start":135.401875,"end":135.552875},{"word":"any ","start":135.552875,"end":135.749875},{"word":"updated ","start":135.749875,"end":136.248875},{"word":"contact ","start":136.248875,"end":136.689875},{"word":"information ","start":136.689875,"end":137.258875},{"word":"for 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no de t\u00e9l\u00e9phone\u00a0: 3067512467\r\nATM Nov 20 2025 He said he is currently off work.\n2026 Apr 02 call reached voicemail, no conversation\n2026 Apr 02 spoke with Geline at Erla Counseling; Chris Wagman not found in system, no updated contact info available","cdate":"2025-11-20T11:24:07-06:00","udate":"2026-04-02T16:47:18-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189188\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189188\/field"},"owner":"6726","id":"189188"}} FIELD 38 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_868d2a4439dae0cc632e74b54da","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Carrie","last_name":"Morene","full_name":"Carrie Morene","contact_id":"2488","email":"cmorene@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_868d2a4439dae0cc632e74b54da","X-RetellAI-SipTraceId":"call_868d2a4439dae0cc632e74b54da","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166432102,"end_timestamp":1775166434205,"duration_ms":2103,"transcript":"User: Sorry. 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The call did not proceed beyond voicemail detection and no conversation took place.","Official Opening Gate Accuracy":"0%. No official opening was delivered as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not present due to no conversation.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4660],"average":4660,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14804465958","direction":"outbound"},"event_timestamp":1775166438532} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2488 CALL ID: call_868d2a4439dae0cc632e74b54da EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_75f04ba19cd8e299cb3eaace606","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Christian","last_name":"Senly","full_name":"Christian Senly","contact_id":"2779","email":"christian.senly@cubic.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_75f04ba19cd8e299cb3eaace606","X-RetellAI-SipTraceId":"call_75f04ba19cd8e299cb3eaace606","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166378736,"end_timestamp":1775166443851,"duration_ms":65115,"transcript":"Agent: Hello, may I please speak with Christian?\nUser: Thank you for calling Midwest Mechanical. How can I help? \nAgent: Thank you. May I please speak with Christian?\nUser: Transferring you now. \nAgent: Thank you. (Waits for transfer)\n\nHello, am I speaking with Christian?\nUser: This is Jackson with Midwest. \nAgent: Thank you, Jackson. I was hoping to speak with Christian Senly. Is Christian available at the moment?\nUser: I don't believe we have a Christian. Christian who? \nAgent: Christian Senly. Do you know if Christian Senly is available, or works at Midwest Mechanical?\nUser: No. We do not have a Christian \nUser: Findlay, you said? \nAgent: Thank you for checking. The name I have is Christian Senly—S E N L Y. If Christian Senly is not at your organization, do you happen to have their new contact information?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Christian?","words":[{"word":"Hello, ","start":1.052,"end":1.412},{"word":"may ","start":1.412,"end":1.563},{"word":"I ","start":1.563,"end":1.633},{"word":"please ","start":1.633,"end":1.853},{"word":"speak ","start":1.853,"end":2.062},{"word":"with ","start":2.062,"end":2.201},{"word":"Christian?","start":2.201,"end":2.886}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling Midwest Mechanical. How can I help? ","words":[{"word":"Thank ","start":3.9579998,"end":4.278},{"word":"you ","start":4.278,"end":4.358},{"word":"for ","start":4.358,"end":4.518},{"word":"calling ","start":4.518,"end":4.7579994999999995},{"word":"Midwest ","start":4.7579994999999995,"end":5.318},{"word":"Mechanical. 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","words":[{"word":"Transferring ","start":14.038,"end":14.518},{"word":"you ","start":14.518,"end":14.678001},{"word":"now. ","start":14.678001,"end":14.838000000000001}]},{"role":"agent","content":"Thank you. (Waits for transfer)\n\nHello, am I speaking with Christian?","words":[{"word":"Thank ","start":16.938,"end":17.287},{"word":"you.","start":17.287,"end":17.739},{"word":" (Waits ","start":17.751375,"end":18.180375},{"word":"for ","start":18.180375,"end":18.319375},{"word":"transfer)\n","start":18.319375,"end":18.830375},{"word":"\nHello, ","start":18.830375,"end":19.167375},{"word":"am ","start":19.167375,"end":19.330375},{"word":"I ","start":19.330375,"end":19.434375},{"word":"speaking ","start":19.434375,"end":19.794375},{"word":"with ","start":19.794375,"end":19.933375},{"word":"Christian?","start":19.933375,"end":20.618375}],"metadata":{"response_id":2}},{"role":"user","content":"This is Jackson with Midwest. ","words":[{"word":"This ","start":23.828001,"end":24.067999999999998},{"word":"is ","start":24.067999999999998,"end":24.227999999999998},{"word":"Jackson ","start":24.227999999999998,"end":24.387999999999998},{"word":"with ","start":24.387999999999998,"end":24.628},{"word":"Midwest. ","start":24.628,"end":24.948}]},{"role":"agent","content":"Thank you, Jackson. I was hoping to speak with Christian Senly. Is Christian available at the moment?","words":[{"word":"Thank ","start":26.801,"end":27.114},{"word":"you, ","start":27.114,"end":27.265},{"word":"Jackson.","start":27.265,"end":28.055},{"word":" I ","start":28.10075,"end":28.22875},{"word":"was ","start":28.22875,"end":28.36775},{"word":"hoping ","start":28.36775,"end":28.65875},{"word":"to ","start":28.65875,"end":28.77475},{"word":"speak ","start":28.77475,"end":29.07675},{"word":"with ","start":29.07675,"end":29.25075},{"word":"Christian ","start":29.25075,"end":29.67975},{"word":"Senly.","start":29.67975,"end":30.28375},{"word":" Is ","start":30.329875,"end":30.504875},{"word":"Christian ","start":30.504875,"end":30.863875},{"word":"available ","start":30.863875,"end":31.235875},{"word":"at ","start":31.235875,"end":31.328875},{"word":"the ","start":31.328875,"end":31.432875},{"word":"moment?","start":31.432875,"end":31.908875}],"metadata":{"response_id":3}},{"role":"user","content":"I don't believe we have a Christian. Christian who? ","words":[{"word":"I ","start":35.098,"end":35.337998},{"word":"don't ","start":35.337998,"end":35.497997},{"word":"believe ","start":35.497997,"end":35.738},{"word":"we ","start":35.738,"end":35.978},{"word":"have ","start":35.978,"end":36.217999999999996},{"word":"a ","start":36.217999999999996,"end":36.458},{"word":"Christian. ","start":36.458,"end":37.257999999999996},{"word":"Christian ","start":37.257999999999996,"end":37.657997},{"word":"who? ","start":37.657997,"end":37.897999999999996}]},{"role":"agent","content":"Christian Senly. Do you know if Christian Senly is available, or works at Midwest Mechanical?","words":[{"word":"Christian ","start":38.897,"end":39.338},{"word":"Senly.","start":39.338,"end":39.942},{"word":" Do ","start":39.98754174804687,"end":40.10454174804688},{"word":"you ","start":40.10454174804688,"end":40.196541748046876},{"word":"know ","start":40.196541748046876,"end":40.336541748046876},{"word":"if ","start":40.336541748046876,"end":40.41754174804687},{"word":"Christian ","start":40.41754174804687,"end":40.742541748046875},{"word":"Senly ","start":40.742541748046875,"end":40.986541748046875},{"word":"is ","start":40.986541748046875,"end":41.06754174804688},{"word":"available, ","start":41.06754174804688,"end":41.62454174804687},{"word":"or ","start":41.62454174804687,"end":41.93854174804687},{"word":"works ","start":41.93854174804687,"end":42.309541748046875},{"word":"at ","start":42.309541748046875,"end":42.48454174804687},{"word":"Midwest ","start":42.48454174804687,"end":42.855541748046875},{"word":"Mechanical?","start":42.855541748046875,"end":43.61054174804688}],"metadata":{"response_id":4}},{"role":"user","content":"No. We do not have a Christian ","words":[{"word":"No. ","start":45.848,"end":46.647999999999996},{"word":"We ","start":46.808,"end":47.128},{"word":"do ","start":47.128,"end":47.368},{"word":"not ","start":47.368,"end":47.528},{"word":"have ","start":47.528,"end":47.768},{"word":"a ","start":47.768,"end":48.007999999999996},{"word":"Christian ","start":48.007999999999996,"end":48.488}]},{"role":"user","content":"Findlay, you said? ","words":[{"word":"Findlay, ","start":49.478,"end":49.958},{"word":"you ","start":49.958,"end":50.118},{"word":"said? ","start":50.118,"end":50.278}]},{"role":"agent","content":"Thank you for checking. The name I have is Christian Senly—S E N L Y. If Christian Senly is not at your organization, do you happen to have their new contact information?","words":[{"word":"Thank ","start":51.735,"end":52.002},{"word":"you ","start":52.002,"end":52.13},{"word":"for ","start":52.13,"end":52.281},{"word":"checking.","start":52.281,"end":52.954},{"word":" The ","start":53.00033325195312,"end":53.16333325195313},{"word":"name ","start":53.16333325195313,"end":53.37233325195312},{"word":"I ","start":53.37233325195312,"end":53.47633325195312},{"word":"have ","start":53.47633325195312,"end":53.767333251953126},{"word":"is ","start":53.767333251953126,"end":53.941333251953125},{"word":"Christian ","start":53.941333251953125,"end":54.33633325195313},{"word":"Senly—S ","start":54.33633325195313,"end":55.00933325195312},{"word":"E ","start":55.00933325195312,"end":55.24133325195312},{"word":"N ","start":55.24133325195312,"end":55.49733325195312},{"word":"L ","start":55.49733325195312,"end":55.648333251953126},{"word":"Y.","start":55.648333251953126,"end":56.158333251953124},{"word":" If ","start":56.17066674804688,"end":56.43766674804687},{"word":"Christian ","start":56.43766674804687,"end":56.84366674804688},{"word":"Senly ","start":56.84366674804688,"end":57.20366674804688},{"word":"is ","start":57.20366674804688,"end":57.37766674804688},{"word":"not ","start":57.37766674804688,"end":57.66766674804688},{"word":"at ","start":57.66766674804688,"end":57.77266674804687},{"word":"your ","start":57.77266674804687,"end":57.92366674804688},{"word":"organization, ","start":57.92366674804688,"end":58.59666674804687},{"word":"do ","start":58.59666674804687,"end":58.72466674804687},{"word":"you ","start":58.72466674804687,"end":58.863666748046874},{"word":"happen ","start":58.863666748046874,"end":59.165666748046874},{"word":"to ","start":59.165666748046874,"end":59.25866674804688},{"word":"have ","start":59.25866674804688,"end":59.42066674804688},{"word":"their ","start":59.42066674804688,"end":59.595666748046874},{"word":"new ","start":59.595666748046874,"end":59.74566674804687},{"word":"contact ","start":59.74566674804687,"end":60.152666748046876},{"word":"information?","start":60.152666748046876,"end":60.94166674804688}],"metadata":{"response_id":9}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Christian?","words":[{"word":"Hello, ","start":1.052,"end":1.412},{"word":"may ","start":1.412,"end":1.563},{"word":"I ","start":1.563,"end":1.633},{"word":"please ","start":1.633,"end":1.853},{"word":"speak ","start":1.853,"end":2.062},{"word":"with ","start":2.062,"end":2.201},{"word":"Christian?","start":2.201,"end":2.886}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling Midwest Mechanical. How can I help? ","words":[{"word":"Thank ","start":3.9579998,"end":4.278},{"word":"you ","start":4.278,"end":4.358},{"word":"for ","start":4.358,"end":4.518},{"word":"calling ","start":4.518,"end":4.7579994999999995},{"word":"Midwest ","start":4.7579994999999995,"end":5.318},{"word":"Mechanical. ","start":5.318,"end":5.957999999999999},{"word":"How ","start":5.957999999999999,"end":6.117999999999999},{"word":"can ","start":6.117999999999999,"end":6.278},{"word":"I ","start":6.278,"end":6.358},{"word":"help? ","start":6.358,"end":6.438}]},{"role":"agent","content":"Thank you. May I please speak with Christian?","words":[{"word":"Thank ","start":9.12,"end":9.503},{"word":"you.","start":9.503,"end":9.968},{"word":" May ","start":10.013791748046875,"end":10.164791748046875},{"word":"I ","start":10.164791748046875,"end":10.234791748046876},{"word":"please ","start":10.234791748046876,"end":10.443791748046875},{"word":"speak ","start":10.443791748046875,"end":10.675791748046874},{"word":"with ","start":10.675791748046874,"end":10.826791748046874},{"word":"Christian?","start":10.826791748046874,"end":11.546791748046875}],"metadata":{"response_id":1}},{"role":"user","content":"Transferring you now. ","words":[{"word":"Transferring ","start":14.038,"end":14.518},{"word":"you ","start":14.518,"end":14.678001},{"word":"now. ","start":14.678001,"end":14.838000000000001}]},{"role":"agent","content":"Thank you. (Waits for transfer)\n\nHello, am I speaking with Christian?","words":[{"word":"Thank ","start":16.938,"end":17.287},{"word":"you.","start":17.287,"end":17.739},{"word":" (Waits ","start":17.751375,"end":18.180375},{"word":"for ","start":18.180375,"end":18.319375},{"word":"transfer)\n","start":18.319375,"end":18.830375},{"word":"\nHello, ","start":18.830375,"end":19.167375},{"word":"am ","start":19.167375,"end":19.330375},{"word":"I ","start":19.330375,"end":19.434375},{"word":"speaking ","start":19.434375,"end":19.794375},{"word":"with ","start":19.794375,"end":19.933375},{"word":"Christian?","start":19.933375,"end":20.618375}],"metadata":{"response_id":2}},{"role":"user","content":"This is Jackson with Midwest. ","words":[{"word":"This ","start":23.828001,"end":24.067999999999998},{"word":"is ","start":24.067999999999998,"end":24.227999999999998},{"word":"Jackson ","start":24.227999999999998,"end":24.387999999999998},{"word":"with ","start":24.387999999999998,"end":24.628},{"word":"Midwest. ","start":24.628,"end":24.948}]},{"role":"agent","content":"Thank you, Jackson. I was hoping to speak with Christian Senly. Is Christian available at the moment?","words":[{"word":"Thank ","start":26.801,"end":27.114},{"word":"you, ","start":27.114,"end":27.265},{"word":"Jackson.","start":27.265,"end":28.055},{"word":" I ","start":28.10075,"end":28.22875},{"word":"was ","start":28.22875,"end":28.36775},{"word":"hoping ","start":28.36775,"end":28.65875},{"word":"to ","start":28.65875,"end":28.77475},{"word":"speak ","start":28.77475,"end":29.07675},{"word":"with ","start":29.07675,"end":29.25075},{"word":"Christian ","start":29.25075,"end":29.67975},{"word":"Senly.","start":29.67975,"end":30.28375},{"word":" Is ","start":30.329875,"end":30.504875},{"word":"Christian ","start":30.504875,"end":30.863875},{"word":"available ","start":30.863875,"end":31.235875},{"word":"at ","start":31.235875,"end":31.328875},{"word":"the ","start":31.328875,"end":31.432875},{"word":"moment?","start":31.432875,"end":31.908875}],"metadata":{"response_id":3}},{"role":"user","content":"I don't believe we have a Christian. Christian who? ","words":[{"word":"I ","start":35.098,"end":35.337998},{"word":"don't ","start":35.337998,"end":35.497997},{"word":"believe ","start":35.497997,"end":35.738},{"word":"we ","start":35.738,"end":35.978},{"word":"have ","start":35.978,"end":36.217999999999996},{"word":"a ","start":36.217999999999996,"end":36.458},{"word":"Christian. ","start":36.458,"end":37.257999999999996},{"word":"Christian ","start":37.257999999999996,"end":37.657997},{"word":"who? ","start":37.657997,"end":37.897999999999996}]},{"role":"agent","content":"Christian Senly. Do you know if Christian Senly is available, or works at Midwest Mechanical?","words":[{"word":"Christian ","start":38.897,"end":39.338},{"word":"Senly.","start":39.338,"end":39.942},{"word":" Do ","start":39.98754174804687,"end":40.10454174804688},{"word":"you ","start":40.10454174804688,"end":40.196541748046876},{"word":"know ","start":40.196541748046876,"end":40.336541748046876},{"word":"if ","start":40.336541748046876,"end":40.41754174804687},{"word":"Christian ","start":40.41754174804687,"end":40.742541748046875},{"word":"Senly ","start":40.742541748046875,"end":40.986541748046875},{"word":"is ","start":40.986541748046875,"end":41.06754174804688},{"word":"available, ","start":41.06754174804688,"end":41.62454174804687},{"word":"or ","start":41.62454174804687,"end":41.93854174804687},{"word":"works ","start":41.93854174804687,"end":42.309541748046875},{"word":"at ","start":42.309541748046875,"end":42.48454174804687},{"word":"Midwest ","start":42.48454174804687,"end":42.855541748046875},{"word":"Mechanical?","start":42.855541748046875,"end":43.61054174804688}],"metadata":{"response_id":4}},{"role":"user","content":"No. We do not have a Christian ","words":[{"word":"No. ","start":45.848,"end":46.647999999999996},{"word":"We ","start":46.808,"end":47.128},{"word":"do ","start":47.128,"end":47.368},{"word":"not ","start":47.368,"end":47.528},{"word":"have ","start":47.528,"end":47.768},{"word":"a ","start":47.768,"end":48.007999999999996},{"word":"Christian ","start":48.007999999999996,"end":48.488}]},{"role":"user","content":"Findlay, you said? ","words":[{"word":"Findlay, ","start":49.478,"end":49.958},{"word":"you ","start":49.958,"end":50.118},{"word":"said? ","start":50.118,"end":50.278}]},{"role":"agent","content":"Thank you for checking. The name I have is Christian Senly—S E N L Y. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:44-05:00","email":"christian.senly@cubic.com","phone":"3162422214","firstName":"Christian","lastName":"Senly","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660642","ua":"okhttp\/5.3.2","hash":"96261676b4f19bdc69c18c5227a27491","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"9","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:44","updated_utc_timestamp":"2026-04-02 16:47:32","created_timestamp":"2025-08-21 15:49:44","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:44-05:00","email":"christian.senly@cubic.com","phone":"3162422214","firstName":"Christian","lastName":"Senly","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660642","ua":"okhttp\/5.3.2","hash":"96261676b4f19bdc69c18c5227a27491","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"9","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:44","updated_utc_timestamp":"2026-04-02 16:47:32","created_timestamp":"2025-08-21 15:49:44","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:44-05:00","email":"christian.senly@cubic.com","phone":"3162422214","firstName":"Christian","lastName":"Senly","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660642","ua":"okhttp\/5.3.2","hash":"96261676b4f19bdc69c18c5227a27491","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"9","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:44","updated_utc_timestamp":"2026-04-02 16:47:32","created_timestamp":"2025-08-21 15:49:44","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:44-05:00","email":"christian.senly@cubic.com","phone":"3162422214","firstName":"Christian","lastName":"Senly","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660642","ua":"okhttp\/5.3.2","hash":"96261676b4f19bdc69c18c5227a27491","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"9","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:44","updated_utc_timestamp":"2026-04-02 16:47:32","created_timestamp":"2025-08-21 15:49:44","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:44-05:00","email":"christian.senly@cubic.com","phone":"3162422214","firstName":"Christian","lastName":"Senly","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660642","ua":"okhttp\/5.3.2","hash":"96261676b4f19bdc69c18c5227a27491","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"9","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:44","updated_utc_timestamp":"2026-04-02 16:47:33","created_timestamp":"2025-08-21 15:49:44","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:44-05:00","email":"christian.senly@cubic.com","phone":"3162422214","firstName":"Christian","lastName":"Senly","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660642","ua":"okhttp\/5.3.2","hash":"96261676b4f19bdc69c18c5227a27491","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"9","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:44","updated_utc_timestamp":"2026-04-02 16:47:33","created_timestamp":"2025-08-21 15:49:44","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ae286a332ad6ee1afff1196f0b0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cynthia","last_name":"Samia","full_name":"Cynthia Samia","contact_id":"7039","email":"csamia@internationalmedicalcorps.org","orgname":"","bloc_notes_ac":"3104426622\r\nATM / 01 December 2025 no one by that name - HR works 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How may I help you? \nAgent: Hello, may I please speak with Cynthia?\nUser: We don't have this person here. \nAgent: I understand. Do you happen to have their new contact information?\n","transcript_object":[{"role":"user","content":"International Medical Care. How may I help you? ","words":[{"word":"International ","start":1.1460000000000001,"end":1.786},{"word":"Medical ","start":1.786,"end":2.1859998},{"word":"Care. ","start":2.1859998,"end":2.586},{"word":"How ","start":2.586,"end":2.746},{"word":"may ","start":2.746,"end":2.8259999999999996},{"word":"I ","start":2.8259999999999996,"end":2.9859999999999998},{"word":"help ","start":2.9859999999999998,"end":3.146},{"word":"you? 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"csamia@internationalmedicalcorps.org","phone":"3108267800","firstName":"Cynthia","lastName":"Samia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"109d924ff50e80971ef648dc83a2e1fc","socialdata_lastcheck":null,"email_local":"","email_domain":"internationalmedicalcorps.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 16:47:35","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"csamia@internationalmedicalcorps.org","phone":"3108267800","firstName":"Cynthia","lastName":"Samia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"109d924ff50e80971ef648dc83a2e1fc","socialdata_lastcheck":null,"email_local":"","email_domain":"internationalmedicalcorps.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 16:47:35","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"csamia@internationalmedicalcorps.org","phone":"3108267800","firstName":"Cynthia","lastName":"Samia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"109d924ff50e80971ef648dc83a2e1fc","socialdata_lastcheck":null,"email_local":"","email_domain":"internationalmedicalcorps.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 16:47:35","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"csamia@internationalmedicalcorps.org","phone":"3108267800","firstName":"Cynthia","lastName":"Samia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"109d924ff50e80971ef648dc83a2e1fc","socialdata_lastcheck":null,"email_local":"","email_domain":"internationalmedicalcorps.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 16:47:35","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"csamia@internationalmedicalcorps.org","phone":"3108267800","firstName":"Cynthia","lastName":"Samia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"109d924ff50e80971ef648dc83a2e1fc","socialdata_lastcheck":null,"email_local":"","email_domain":"internationalmedicalcorps.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 16:47:36","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"csamia@internationalmedicalcorps.org","phone":"3108267800","firstName":"Cynthia","lastName":"Samia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"109d924ff50e80971ef648dc83a2e1fc","socialdata_lastcheck":null,"email_local":"","email_domain":"internationalmedicalcorps.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 16:47:36","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f6b7035eb128346e7812a556529","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Becky","last_name":"MacCarthy","full_name":"Becky MacCarthy","contact_id":"2452","email":"bmaccart@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f6b7035eb128346e7812a556529","X-RetellAI-SipTraceId":"call_f6b7035eb128346e7812a556529","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166381868,"end_timestamp":1775166449206,"duration_ms":67338,"transcript":"Agent: Hello, may I please speak with Becky?\nAgent: Sorry, I just wanted to check—am I speaking with Becky?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Becky?","words":[{"word":"Hello, ","start":1.036,"end":1.419},{"word":"may ","start":1.419,"end":1.628},{"word":"I ","start":1.628,"end":1.744},{"word":"please ","start":1.744,"end":2.046},{"word":"speak ","start":2.046,"end":2.336},{"word":"with ","start":2.336,"end":2.522},{"word":"Becky?","start":2.522,"end":3.114}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, I just wanted to check—am I speaking with Becky?","words":[{"word":"Sorry, ","start":14.34,"end":14.642},{"word":"I ","start":14.642,"end":14.758},{"word":"just ","start":14.758,"end":14.909},{"word":"wanted ","start":14.909,"end":15.13},{"word":"to ","start":15.13,"end":15.211},{"word":"check—am ","start":15.211,"end":15.942},{"word":"I ","start":15.942,"end":16.035},{"word":"speaking ","start":16.035,"end":16.302},{"word":"with 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No survey questions were asked, so no compliance with wording was possible.","Mandatory Phrase Detection":"0%. Required phrases such as 'for statistical purposes' and approved closing sentence were not present.","Debug Analytical Variables":"The call flow completion rate is 0% because the agent did not deliver the official opening or ask any survey questions, and the call ended without a valid outcome or closing. Official opening gate accuracy is 0% because the official opening was not spoken after identity confirmation; in fact, identity was not confirmed. Survey order integrity and skip logic accuracy are 100% by default as no questions were asked or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% due to no survey interaction or required phrases present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4660,4674],"average":4667,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14142145828","direction":"outbound"},"event_timestamp":1775166454196} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2452 CALL ID: call_f6b7035eb128346e7812a556529 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:17-05:00","email":"bmaccart@svb.com","phone":"4142145828","firstName":"Becky","lastName":"MacCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b2e2fdb0ef330a8c485ad8a6db9172e1","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:17","updated_utc_timestamp":"2026-04-02 16:47:34","created_timestamp":"2025-08-21 15:44:17","updated_timestamp":"2026-04-02 16:47:34","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2452\/automationEntryCounts"},"id":"2452","organization":null}],"fieldValue":{"contact":"2452","field":"76","value":"The agent called to speak with Becky but did not receive a response to confirm identity or proceed with the call. The call ended shortly after the initial greeting and identity check attempt.","cdate":"2026-04-02T16:47:34-05:00","udate":"2026-04-02T16:47:34-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398804\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398804\/field"},"owner":"2452","id":"398804"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:17-05:00","email":"bmaccart@svb.com","phone":"4142145828","firstName":"Becky","lastName":"MacCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b2e2fdb0ef330a8c485ad8a6db9172e1","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:17","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:17-05:00","email":"bmaccart@svb.com","phone":"4142145828","firstName":"Becky","lastName":"MacCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b2e2fdb0ef330a8c485ad8a6db9172e1","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:17","updated_utc_timestamp":"2026-04-02 16:47:35","created_timestamp":"2025-08-21 15:44:17","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:17-05:00","email":"bmaccart@svb.com","phone":"4142145828","firstName":"Becky","lastName":"MacCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b2e2fdb0ef330a8c485ad8a6db9172e1","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:17","updated_utc_timestamp":"2026-04-02 16:47:35","created_timestamp":"2025-08-21 15:44:17","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:17-05:00","email":"bmaccart@svb.com","phone":"4142145828","firstName":"Becky","lastName":"MacCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b2e2fdb0ef330a8c485ad8a6db9172e1","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:17","updated_utc_timestamp":"2026-04-02 16:47:36","created_timestamp":"2025-08-21 15:44:17","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:17-05:00","email":"bmaccart@svb.com","phone":"4142145828","firstName":"Becky","lastName":"MacCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b2e2fdb0ef330a8c485ad8a6db9172e1","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:17","updated_utc_timestamp":"2026-04-02 16:47:36","created_timestamp":"2025-08-21 15:44:17","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_574fd8a3cba5ee68f3a9253475c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Crystal","last_name":"McNab","full_name":"Crystal McNab","contact_id":"6675","email":"crystal.mcnab@silvericing.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7788984694\r\nATM / 20 November 2025 only by 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no de t\u00e9l\u00e9phone\u00a0: 7788984694\r\nATM \/ 20 November 2025 only by e-mail\n2026 Apr 02 call reached voicemail, no human interaction","cdate":"2025-11-20T11:16:58-06:00","udate":"2026-04-02T16:47:37-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189134\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189134\/field"},"owner":"6675","id":"189134"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:40-06:00","email":"crystal.mcnab@silvericing.com","phone":"6043434563","firstName":"Crystal","lastName":"McNab","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"57540e98332460c039bd7546269a13b2","socialdata_lastcheck":null,"email_local":"","email_domain":"silvericing.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:40","updated_utc_timestamp":"2026-04-02 16:47:38","created_timestamp":"2025-11-18 09:45:40","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:40-06:00","email":"crystal.mcnab@silvericing.com","phone":"6043434563","firstName":"Crystal","lastName":"McNab","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"57540e98332460c039bd7546269a13b2","socialdata_lastcheck":null,"email_local":"","email_domain":"silvericing.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:40","updated_utc_timestamp":"2026-04-02 16:47:38","created_timestamp":"2025-11-18 09:45:40","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:40-06:00","email":"crystal.mcnab@silvericing.com","phone":"6043434563","firstName":"Crystal","lastName":"McNab","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"57540e98332460c039bd7546269a13b2","socialdata_lastcheck":null,"email_local":"","email_domain":"silvericing.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:40","updated_utc_timestamp":"2026-04-02 16:47:38","created_timestamp":"2025-11-18 09:45:40","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:40-06:00","email":"crystal.mcnab@silvericing.com","phone":"6043434563","firstName":"Crystal","lastName":"McNab","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"57540e98332460c039bd7546269a13b2","socialdata_lastcheck":null,"email_local":"","email_domain":"silvericing.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:40","updated_utc_timestamp":"2026-04-02 16:47:38","created_timestamp":"2025-11-18 09:45:40","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:40-06:00","email":"crystal.mcnab@silvericing.com","phone":"6043434563","firstName":"Crystal","lastName":"McNab","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"57540e98332460c039bd7546269a13b2","socialdata_lastcheck":null,"email_local":"","email_domain":"silvericing.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:40","updated_utc_timestamp":"2026-04-02 16:47:39","created_timestamp":"2025-11-18 09:45:40","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:40-06:00","email":"crystal.mcnab@silvericing.com","phone":"6043434563","firstName":"Crystal","lastName":"McNab","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"57540e98332460c039bd7546269a13b2","socialdata_lastcheck":null,"email_local":"","email_domain":"silvericing.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:40","updated_utc_timestamp":"2026-04-02 16:47:39","created_timestamp":"2025-11-18 09:45:40","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:40-06:00","email":"crystal.mcnab@silvericing.com","phone":"6043434563","firstName":"Crystal","lastName":"McNab","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"57540e98332460c039bd7546269a13b2","socialdata_lastcheck":null,"email_local":"","email_domain":"silvericing.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:40","updated_utc_timestamp":"2026-04-02 16:47:39","created_timestamp":"2025-11-18 09:45:40","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c556529435b962c8af183785215","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cheryl","last_name":"Visitacion","full_name":"Cheryl Visitacion","contact_id":"2675","email":"cvisitacion@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c556529435b962c8af183785215","X-RetellAI-SipTraceId":"call_c556529435b962c8af183785215","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166453170,"end_timestamp":1775166454783,"duration_ms":1613,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached and no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected as no conversation took place.","Debug Analytical Variables":"The call was disconnected immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all metrics related to call flow, survey order, skip logic, and phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4660],"average":4660,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14085045775","direction":"outbound"},"event_timestamp":1775166459269} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2675 CALL ID: call_c556529435b962c8af183785215 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:39-05:00","email":"cvisitacion@svb.com","phone":"4085045775","firstName":"Cheryl","lastName":"Visitacion","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"6d705a63b1f1ee798f8c324ebec1fc06","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:39","updated_utc_timestamp":"2026-04-02 16:47:40","created_timestamp":"2025-08-21 15:48:39","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:39-05:00","email":"cvisitacion@svb.com","phone":"4085045775","firstName":"Cheryl","lastName":"Visitacion","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"6d705a63b1f1ee798f8c324ebec1fc06","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:39","updated_utc_timestamp":"2026-04-02 16:47:40","created_timestamp":"2025-08-21 15:48:39","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:39-05:00","email":"cvisitacion@svb.com","phone":"4085045775","firstName":"Cheryl","lastName":"Visitacion","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"6d705a63b1f1ee798f8c324ebec1fc06","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:39","updated_utc_timestamp":"2026-04-02 16:47:41","created_timestamp":"2025-08-21 15:48:39","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:39-05:00","email":"cvisitacion@svb.com","phone":"4085045775","firstName":"Cheryl","lastName":"Visitacion","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"6d705a63b1f1ee798f8c324ebec1fc06","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:39","updated_utc_timestamp":"2026-04-02 16:47:41","created_timestamp":"2025-08-21 15:48:39","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:39-05:00","email":"cvisitacion@svb.com","phone":"4085045775","firstName":"Cheryl","lastName":"Visitacion","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"6d705a63b1f1ee798f8c324ebec1fc06","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:39","updated_utc_timestamp":"2026-04-02 16:47:41","created_timestamp":"2025-08-21 15:48:39","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:39-05:00","email":"cvisitacion@svb.com","phone":"4085045775","firstName":"Cheryl","lastName":"Visitacion","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"6d705a63b1f1ee798f8c324ebec1fc06","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:39","updated_utc_timestamp":"2026-04-02 16:47:41","created_timestamp":"2025-08-21 15:48:39","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:39-05:00","email":"cvisitacion@svb.com","phone":"4085045775","firstName":"Cheryl","lastName":"Visitacion","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"6d705a63b1f1ee798f8c324ebec1fc06","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:39","updated_utc_timestamp":"2026-04-02 16:47:42","created_timestamp":"2025-08-21 15:48:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4a6510be173b6bf0b168280f417","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Christine","last_name":"Peterson","full_name":"Christine Peterson","contact_id":"6932","email":"cpeterson@24hourfit.com","orgname":"","bloc_notes_ac":"9255433100 NOv 21 2025 m","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4a6510be173b6bf0b168280f417","X-RetellAI-SipTraceId":"call_4a6510be173b6bf0b168280f417","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166456133,"end_timestamp":1775166458355,"duration_ms":2222,"transcript":"User: Sorry. Rosemary Ann. \n","transcript_object":[{"role":"user","content":"Sorry. Rosemary Ann. ","words":[{"word":"Sorry. ","start":0.27,"end":0.91},{"word":"Rosemary ","start":0.91,"end":1.4699999000000001},{"word":"Ann. ","start":1.4699999000000001,"end":1.71}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. Rosemary Ann. ","words":[{"word":"Sorry. ","start":0.27,"end":0.91},{"word":"Rosemary ","start":0.91,"end":1.4699999000000001},{"word":"Ann. 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The call did not reach a valid finish state as it ended immediately with voicemail and no conversation occurred.","Official Opening Gate Accuracy":"100%. No official opening was spoken, but also no identity confirmation or gatekeeper interaction occurred, so no error in sequence.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as no questions were asked.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or applicable in this call due to no conversation.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, the call flow completion rate is 0%. Since no identity confirmation or gatekeeper interaction occurred, official opening gate accuracy is 100%. No survey questions or skip logic were involved, so those scores are 100%. Verbatim survey compliance and mandatory phrase detection are also 100% by default as no phrases were expected or delivered.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4663],"average":4663,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19255433170","direction":"outbound"},"event_timestamp":1775166463204} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6932 CALL ID: call_4a6510be173b6bf0b168280f417 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:31-06:00","email":"cpeterson@24hourfit.com","phone":"9255433170","firstName":"Christine","lastName":"Peterson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"cf61118a647e410c6d3f04b9e5b3bec4","socialdata_lastcheck":null,"email_local":"","email_domain":"24hourfit.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:31","updated_utc_timestamp":"2026-04-02 16:47:44","created_timestamp":"2025-11-21 09:53:31","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:31-06:00","email":"cpeterson@24hourfit.com","phone":"9255433170","firstName":"Christine","lastName":"Peterson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"cf61118a647e410c6d3f04b9e5b3bec4","socialdata_lastcheck":null,"email_local":"","email_domain":"24hourfit.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:31","updated_utc_timestamp":"2026-04-02 16:47:44","created_timestamp":"2025-11-21 09:53:31","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fbaee9c83e699d34c381d18e1b1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cathi","last_name":"Forsythe","full_name":"Cathi Forsythe","contact_id":"7343","email":"cathi.forsythe@greshamoregon.gov","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fbaee9c83e699d34c381d18e1b1","X-RetellAI-SipTraceId":"call_fbaee9c83e699d34c381d18e1b1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166381161,"end_timestamp":1775166459519,"duration_ms":78358,"transcript":"User: Good \nAgent: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8ca79430b5edfb2e8f622724095","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Clara","last_name":"O'Brien","full_name":"Clara O'Brien","contact_id":"9146","email":"clara.obrien@soundtransit.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8ca79430b5edfb2e8f622724095","X-RetellAI-SipTraceId":"call_8ca79430b5edfb2e8f622724095","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166460640,"end_timestamp":1775166463109,"duration_ms":2469,"transcript":"User: Sorry. 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The call did not proceed beyond initial contact identification and ended in voicemail, no official opening or survey questions were asked, and no closing was spoken.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation as the call ended immediately.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to the call ending prematurely.","Verbatim Survey Compliance":"0%. No survey questions were asked, so compliance is not applicable.","Mandatory Phrase Detection":"0%. Required phrases were not present due to the call ending immediately.","Debug Analytical Variables":"The call ended immediately after the contact identified herself, resulting in no official opening, no survey questions, and no closing. The call was disconnected due to voicemail being reached, so the call flow completion rate is 0%. Official opening gate accuracy is 0% because no official opening was spoken after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% as no survey questions were asked. Mandatory phrase detection is 0% due to absence of required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4677],"average":4677,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12066894787","direction":"outbound"},"event_timestamp":1775166468574} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9146 CALL ID: call_8ca79430b5edfb2e8f622724095 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:28-05:00","email":"clara.obrien@soundtransit.org","phone":"2066894787","firstName":"Clara","lastName":"O'Brien","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"3662825cfc1fb14979180b80bd0cdebd","socialdata_lastcheck":null,"email_local":"","email_domain":"soundtransit.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:47:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:28","updated_utc_timestamp":"2026-04-02 16:47:49","created_timestamp":"2026-03-18 09:12:28","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:47:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_baef90c6311a0330687c3e586c3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Dana","last_name":"Ramnarine","full_name":"Dana Ramnarine","contact_id":"5980","email":"dana@bkrcapital.ca","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_baef90c6311a0330687c3e586c3","X-RetellAI-SipTraceId":"call_baef90c6311a0330687c3e586c3","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166427566,"end_timestamp":1775166469011,"duration_ms":41445,"transcript":"Agent: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:00 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bdd64af16c2c128bae5a637d350","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Daryl","last_name":"McBride","full_name":"Daryl McBride","contact_id":"5965","email":"daryl@thegrowcer.ca","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bdd64af16c2c128bae5a637d350","X-RetellAI-SipTraceId":"call_bdd64af16c2c128bae5a637d350","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166471942,"end_timestamp":1775166476294,"duration_ms":4352,"transcript":"Agent: Hello, may I please speak with Daryl?\nUser: Hi. You've reached Gerald McBride. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Daryl?","words":[{"word":"Hello, ","start":0.937,"end":1.332},{"word":"may ","start":1.332,"end":1.529},{"word":"I ","start":1.529,"end":1.61},{"word":"please ","start":1.61,"end":1.831},{"word":"speak ","start":1.831,"end":2.075},{"word":"with ","start":2.075,"end":2.249},{"word":"Daryl?","start":2.249,"end":2.841}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Gerald McBride. ","words":[{"word":"Hi. ","start":2.828,"end":3.2279998},{"word":"You've ","start":3.2279998,"end":3.388},{"word":"reached ","start":3.388,"end":3.548},{"word":"Gerald ","start":3.548,"end":3.788},{"word":"McBride. ","start":3.788,"end":4.188}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Daryl?","words":[{"word":"Hello, ","start":0.937,"end":1.332},{"word":"may ","start":1.332,"end":1.529},{"word":"I ","start":1.529,"end":1.61},{"word":"please ","start":1.61,"end":1.831},{"word":"speak ","start":1.831,"end":2.075},{"word":"with ","start":2.075,"end":2.249},{"word":"Daryl?","start":2.249,"end":2.841}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Gerald McBride. ","words":[{"word":"Hi. ","start":2.828,"end":3.2279998},{"word":"You've ","start":3.2279998,"end":3.388},{"word":"reached ","start":3.388,"end":3.548},{"word":"Gerald ","start":3.548,"end":3.788},{"word":"McBride. 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No conversation with the intended contact took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail of Gerald McBride","call_summary_title":"Voicemail reached - no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended at voicemail without any conversation or task completion.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation since the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"No. Required phrases were not present as the call ended at voicemail.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered, resulting in zero scores for completion, opening accuracy, survey order, skip logic, and verbatim compliance. Mandatory phrases were also absent due to no interaction.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4670],"average":4670,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16043077841","direction":"outbound"},"event_timestamp":1775166480687} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5965 CALL ID: call_bdd64af16c2c128bae5a637d350 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:48-05:00","email":"daryl@thegrowcer.ca","phone":"6043077841","firstName":"Daryl","lastName":"McBride","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fd5796b1ec43b3ceb978b66e46140537","socialdata_lastcheck":null,"email_local":"","email_domain":"thegrowcer.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:48","updated_utc_timestamp":"2026-04-02 16:48:01","created_timestamp":"2025-10-30 16:25:48","updated_timestamp":"2026-04-02 16:48:01","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/automationEntryCounts"},"id":"5965","organization":null}],"fieldValue":{"contact":"5965","field":"76","value":"The agent called to speak with Daryl but reached Gerald McBride's voicemail instead. No conversation with the intended contact took place.","cdate":"2026-04-02T16:48:01-05:00","udate":"2026-04-02T16:48:01-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398912\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398912\/field"},"owner":"5965","id":"398912"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:48-05:00","email":"daryl@thegrowcer.ca","phone":"6043077841","firstName":"Daryl","lastName":"McBride","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fd5796b1ec43b3ceb978b66e46140537","socialdata_lastcheck":null,"email_local":"","email_domain":"thegrowcer.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:48","updated_utc_timestamp":"2026-04-02 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reached - no contact","cdate":"2026-04-02T16:48:01-05:00","udate":"2026-04-02T16:48:01-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398913\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398913\/field"},"owner":"5965","id":"398913"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:48-05:00","email":"daryl@thegrowcer.ca","phone":"6043077841","firstName":"Daryl","lastName":"McBride","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fd5796b1ec43b3ceb978b66e46140537","socialdata_lastcheck":null,"email_local":"","email_domain":"thegrowcer.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:48","updated_utc_timestamp":"2026-04-02 16:48:01","created_timestamp":"2025-10-30 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:48-05:00","email":"daryl@thegrowcer.ca","phone":"6043077841","firstName":"Daryl","lastName":"McBride","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fd5796b1ec43b3ceb978b66e46140537","socialdata_lastcheck":null,"email_local":"","email_domain":"thegrowcer.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:48","updated_utc_timestamp":"2026-04-02 16:48:02","created_timestamp":"2025-10-30 16:25:48","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:48-05:00","email":"daryl@thegrowcer.ca","phone":"6043077841","firstName":"Daryl","lastName":"McBride","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fd5796b1ec43b3ceb978b66e46140537","socialdata_lastcheck":null,"email_local":"","email_domain":"thegrowcer.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:48","updated_utc_timestamp":"2026-04-02 16:48:02","created_timestamp":"2025-10-30 16:25:48","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6889c45755fd105312b14dba11c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cynthia","last_name":"Jenkins","full_name":"Cynthia Jenkins","contact_id":"2769","email":"cjenkins@acoe.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6889c45755fd105312b14dba11c","X-RetellAI-SipTraceId":"call_6889c45755fd105312b14dba11c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166479458,"end_timestamp":1775166481530,"duration_ms":2072,"transcript":"User: Sorry. 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Skip logic accuracy is 0% because no branching logic was applied. Verbatim survey compliance is 0% due to absence of survey questions. Mandatory phrase detection is 0% as none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4657],"average":4657,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15106704211","direction":"outbound"},"event_timestamp":1775166485898} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2769 CALL ID: call_6889c45755fd105312b14dba11c EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bdd64af16c2c128bae5a637d350","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Daryl","last_name":"McBride","full_name":"Daryl McBride","contact_id":"5965","email":"daryl@thegrowcer.ca","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bdd64af16c2c128bae5a637d350","X-RetellAI-SipTraceId":"call_bdd64af16c2c128bae5a637d350","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166471942,"end_timestamp":1775166476294,"duration_ms":4352,"transcript":"Agent: Hello, may I please speak with Daryl?\nUser: Hi. You've reached Gerald McBride. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Daryl?","words":[{"word":"Hello, ","start":0.937,"end":1.332},{"word":"may ","start":1.332,"end":1.529},{"word":"I ","start":1.529,"end":1.61},{"word":"please ","start":1.61,"end":1.831},{"word":"speak ","start":1.831,"end":2.075},{"word":"with ","start":2.075,"end":2.249},{"word":"Daryl?","start":2.249,"end":2.841}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Gerald McBride. ","words":[{"word":"Hi. ","start":2.828,"end":3.2279998},{"word":"You've ","start":3.2279998,"end":3.388},{"word":"reached ","start":3.388,"end":3.548},{"word":"Gerald ","start":3.548,"end":3.788},{"word":"McBride. ","start":3.788,"end":4.188}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Daryl?","words":[{"word":"Hello, ","start":0.937,"end":1.332},{"word":"may ","start":1.332,"end":1.529},{"word":"I ","start":1.529,"end":1.61},{"word":"please ","start":1.61,"end":1.831},{"word":"speak ","start":1.831,"end":2.075},{"word":"with ","start":2.075,"end":2.249},{"word":"Daryl?","start":2.249,"end":2.841}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Gerald McBride. ","words":[{"word":"Hi. ","start":2.828,"end":3.2279998},{"word":"You've ","start":3.2279998,"end":3.388},{"word":"reached ","start":3.388,"end":3.548},{"word":"Gerald ","start":3.548,"end":3.788},{"word":"McBride. 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No conversation with the intended contact took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail of Gerald McBride","call_summary_title":"Voicemail reached - no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended at voicemail without any conversation or task completion.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation since the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"No. Required phrases were not present as the call ended at voicemail.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered, resulting in zero scores for completion, opening accuracy, survey order, skip logic, and verbatim compliance. Mandatory phrases were also absent due to no interaction.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4670],"average":4670,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16043077841","direction":"outbound"},"event_timestamp":1775166480687} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5965 CALL ID: call_bdd64af16c2c128bae5a637d350 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-10-30T16:25:48-05:00","email":"daryl@thegrowcer.ca","phone":"6043077841","firstName":"Daryl","lastName":"McBride","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fd5796b1ec43b3ceb978b66e46140537","socialdata_lastcheck":null,"email_local":"","email_domain":"thegrowcer.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:48","updated_utc_timestamp":"2026-04-02 16:48:03","created_timestamp":"2025-10-30 16:25:48","updated_timestamp":"2026-04-02 16:48:03","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5965\/automationEntryCounts"},"id":"5965","organization":null}],"fieldValue":{"contact":"5965","field":"76","value":"The agent called to speak with Daryl but reached Gerald McBride's voicemail instead. No conversation with the intended contact took place.","cdate":"2026-04-02T16:48:01-05:00","udate":"2026-04-02T16:48:11-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398912\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398912\/field"},"owner":"5965","id":"398912"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-10-30T16:25:48-05:00","email":"daryl@thegrowcer.ca","phone":"6043077841","firstName":"Daryl","lastName":"McBride","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fd5796b1ec43b3ceb978b66e46140537","socialdata_lastcheck":null,"email_local":"","email_domain":"thegrowcer.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 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reached - no contact","cdate":"2026-04-02T16:48:01-05:00","udate":"2026-04-02T16:48:11-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398913\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398913\/field"},"owner":"5965","id":"398913"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-30T16:25:48-05:00","email":"daryl@thegrowcer.ca","phone":"6043077841","firstName":"Daryl","lastName":"McBride","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fd5796b1ec43b3ceb978b66e46140537","socialdata_lastcheck":null,"email_local":"","email_domain":"thegrowcer.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:48","updated_utc_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_93950415b7f13676058bbec0665","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Christopher","last_name":"Greenway","full_name":"Christopher Greenway","contact_id":"668","email":"chris@zeincrew.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_93950415b7f13676058bbec0665","X-RetellAI-SipTraceId":"call_93950415b7f13676058bbec0665","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166487163,"end_timestamp":1775166489741,"duration_ms":2578,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or matched.","Mandatory Phrase Detection":"0% . Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6889c45755fd105312b14dba11c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cynthia","last_name":"Jenkins","full_name":"Cynthia Jenkins","contact_id":"2769","email":"cjenkins@acoe.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6889c45755fd105312b14dba11c","X-RetellAI-SipTraceId":"call_6889c45755fd105312b14dba11c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166479458,"end_timestamp":1775166481530,"duration_ms":2072,"transcript":"User: Sorry. 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The call did not reach a valid finish state as it ended immediately with voicemail and no conversation took place.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the intended contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to call not being answered.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not present due to call ending at voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% as the official opening was never delivered after identity confirmation. Survey order integrity score is 0% since no survey questions were asked. Skip logic accuracy is 0% because no branching logic was applied. Verbatim survey compliance is 0% due to absence of survey questions. Mandatory phrase detection is 0% as none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4657],"average":4657,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15106704211","direction":"outbound"},"event_timestamp":1775166485898} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2769 CALL ID: call_6889c45755fd105312b14dba11c EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:36:45-05:00","email":"chelsey@thinkwarwick.com","phone":"9256214307","firstName":"Chelsey","lastName":"Langan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-18","ip":"2130706433","ua":null,"hash":"e0c78244a7682eaccb4c916b4a2292fb","socialdata_lastcheck":null,"email_local":"","email_domain":"thinkwarwick.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:36:45","updated_utc_timestamp":"2026-04-02 16:48:20","created_timestamp":"2025-08-19 12:36:45","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:36:45-05:00","email":"chelsey@thinkwarwick.com","phone":"9256214307","firstName":"Chelsey","lastName":"Langan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-18","ip":"2130706433","ua":null,"hash":"e0c78244a7682eaccb4c916b4a2292fb","socialdata_lastcheck":null,"email_local":"","email_domain":"thinkwarwick.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:36:45","updated_utc_timestamp":"2026-04-02 16:48:20","created_timestamp":"2025-08-19 12:36:45","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cd8e4ec267a59cf25ff726d98cf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cindy","last_name":"Fatolitis","full_name":"Cindy Fatolitis","contact_id":"2773","email":"cindy.fatolitis@oportun.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cd8e4ec267a59cf25ff726d98cf","X-RetellAI-SipTraceId":"call_cd8e4ec267a59cf25ff726d98cf","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166492958,"end_timestamp":1775166495101,"duration_ms":2143,"transcript":"User: Sorry. The mailbox is full. \n","transcript_object":[{"role":"user","content":"Sorry. The mailbox is full. ","words":[{"word":"Sorry. ","start":0.185,"end":0.82499995},{"word":"The ","start":0.82499995,"end":0.985},{"word":"mailbox ","start":0.985,"end":1.385},{"word":"is ","start":1.385,"end":1.7049999999999998},{"word":"full. ","start":1.7049999999999998,"end":1.9449999999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. The mailbox is full. ","words":[{"word":"Sorry. ","start":0.185,"end":0.82499995},{"word":"The ","start":0.82499995,"end":0.985},{"word":"mailbox ","start":0.985,"end":1.385},{"word":"is ","start":1.385,"end":1.7049999999999998},{"word":"full. 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The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were spoken due to no human contact.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or valid finish state. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% since no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of any spoken survey content. The call was not successful as no human was reached and the voicemail was full, preventing message leaving.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4688],"average":4688,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12133217317","direction":"outbound"},"event_timestamp":1775166499949} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2773 CALL ID: call_cd8e4ec267a59cf25ff726d98cf EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:40-05:00","email":"cindy.fatolitis@oportun.com","phone":"2133217317","firstName":"Cindy","lastName":"Fatolitis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"9ef0b1cfe030c4e262605a4255fc9775","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:40","updated_utc_timestamp":"2026-04-02 16:48:20","created_timestamp":"2025-08-21 15:49:40","updated_timestamp":"2026-04-02 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call was made but reached a full voicemail mailbox, so no conversation with the contact occurred.","cdate":"2026-04-02T16:48:20-05:00","udate":"2026-04-02T16:48:20-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398965\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398965\/field"},"owner":"2773","id":"398965"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:40-05:00","email":"cindy.fatolitis@oportun.com","phone":"2133217317","firstName":"Cindy","lastName":"Fatolitis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"9ef0b1cfe030c4e262605a4255fc9775","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:40","updated_utc_timestamp":"2026-04-02 16:48:20","created_timestamp":"2025-08-21 15:49:40","updated_timestamp":"2026-04-02 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Full - No Contact","cdate":"2026-04-02T16:48:20-05:00","udate":"2026-04-02T16:48:20-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398967\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398967\/field"},"owner":"2773","id":"398967"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:40-05:00","email":"cindy.fatolitis@oportun.com","phone":"2133217317","firstName":"Cindy","lastName":"Fatolitis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"9ef0b1cfe030c4e262605a4255fc9775","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:40","updated_utc_timestamp":"2026-04-02 16:48:20","created_timestamp":"2025-08-21 15:49:40","updated_timestamp":"2026-04-02 16:48:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2773\/automationEntryCounts"},"id":"2773","organization":null}],"fieldValue":{"contact":"2773","field":"36","value":"2026 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:40-05:00","email":"cindy.fatolitis@oportun.com","phone":"2133217317","firstName":"Cindy","lastName":"Fatolitis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"9ef0b1cfe030c4e262605a4255fc9775","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:40","updated_utc_timestamp":"2026-04-02 16:48:21","created_timestamp":"2025-08-21 15:49:40","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:40-05:00","email":"cindy.fatolitis@oportun.com","phone":"2133217317","firstName":"Cindy","lastName":"Fatolitis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"9ef0b1cfe030c4e262605a4255fc9775","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:40","updated_utc_timestamp":"2026-04-02 16:48:21","created_timestamp":"2025-08-21 15:49:40","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:40-05:00","email":"cindy.fatolitis@oportun.com","phone":"2133217317","firstName":"Cindy","lastName":"Fatolitis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"9ef0b1cfe030c4e262605a4255fc9775","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:40","updated_utc_timestamp":"2026-04-02 16:48:21","created_timestamp":"2025-08-21 15:49:40","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6faaf308046baa72e3c6a19cd5c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Colleen","last_name":"Boyd","full_name":"Colleen 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7e42d8f415e5f232451d9919b89","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kayla","last_name":"Mawhinney","full_name":"Kayla Mawhinney","contact_id":"3156","email":"kayla.mawhinney@rrcwb.ca","orgname":"","bloc_notes_ac":"Oct 22 2025 vm\n2026 Apr 02 call reached voicemail, no message 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Please note that our menu options have recently changed. Your call may be monitored or recorded for quality assurance and training purposes. If you know the four digits extension you are trying to reach, please enter it now. For facility hours of operations, please press one. For the Sentinel Storage Kids Clubhouse, please press two. For facility, birthday, or group booking inquiries, please press three. For the Miskinaw Golf Club, press four. For seventy two kitchen and patio, sales and events, accounts payable or receivable, press five. For guest services, press six. For current amenity closures and daily drop in availability, please visit our website, McDonald Island dot c a and check under what's happening today on the homepage. To repeat these options, please press pound. \nAgent: Sorry, I didn't hear an option to reach Kayla directly. Could you please tell me which department or extension I should select to reach Kayla Mawhinney?\nUser: Thank you for calling McDonald Island Park. Please note that our menu options have recently changed. Your call may be monitored or recorded for quality assurance and training purposes. If you know the four digits extension you are trying to reach, please enter it now. For facility hours of operations, please press one. For the Sentinel Storage Kids Clubhouse, please press two. For facility, birthday, or group booking inquiries, please press three. For the Miskinaw Golf Club, press four. For seventy two kitchen and patio, sales and events, accounts payable or receivable, press five. For guest services, press six. For current amenity closures and daily drop in availability, please visit our web website, McDonald Island dot c a, and check under what's happening today on the home page. To repeat these options, please press pound. \nUser: The guest service center is open Monday, Wednesday, Friday, six AM to ten PM. Tuesday and Thursdays, seven AM to ten PM. Saturday, Sunday, and statutory holidays, seven AM to ten PM. To speak to a representative of our guest services team, press one. For group memberships, press two. To repeat these options, press pound. \nUser: To return to the main menu, please press star. \nUser: Thank you for calling guest services. Please wait while we connect you to the next available agent. \nAgent: Thank you. I will wait to be connected to the next available agent.\nUser: Good afternoon. Gas services. How can I help you? \nAgent: Hello, may \nUser: Hi there. \nAgent: I please speak \nAgent: Hello, may I please speak with Kayla?\nUser: Who's Kayla? \nAgent: Kayla \nUser: What \nAgent: Mawhinney. Is \nUser: department are you? \nAgent: My name is Ellen, and I’m \nUser: Okay. That would be in sorry? No. You're cutting off. \nAgent: Sorry about that. My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Kayla Mawhinney, please?\nUser: I can transfer you to the HR department. Is not the HR department. \nAgent: Thank you very much. Yes, please \nUser: No \nAgent: transfer me to the \nUser: problem. \nAgent: Thank you.\nUser: Please hold while I try to connect you. \nAgent: Thank you.\nAgent: Hello, just checking in—are you still there?\nUser: Your call has been forwarded to the voice mail for Kayla McWhinnie. No one is available to take your call. At the tone, please record your message. \nUser: When you've finished recording, you may hang up, or press the pound key for more options. \nAgent: No thank you, I will try to call back another time. Goodbye.\n","transcript_object":[{"role":"user","content":"Thank you for calling McDonald Island Park. Please note that our menu options have recently changed. 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Please note that our menu options have recently changed. Your call may be monitored or recorded for quality assurance and training purposes. If you know the four digits extension you are trying to reach, please enter it now. For facility hours of operations, please press one. For the Sentinel Storage Kids Clubhouse, please press two. For facility, birthday, or group booking inquiries, please press three. For the Miskinaw Golf Club, press four. For seventy two kitchen and patio, sales and events, accounts payable or receivable, press five. For guest services, press six. For current amenity closures and daily drop in availability, please visit our web website, McDonald Island dot c a, and check under what's happening today on the home page. To repeat these options, please press pound. 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Please wait while we connect you to the next available agent. ","words":[{"word":"Thank ","start":142.92399999999998,"end":143.164},{"word":"you ","start":143.164,"end":143.32401},{"word":"for ","start":143.32401,"end":143.48400999999998},{"word":"calling ","start":143.48400999999998,"end":144.20400999999998},{"word":"guest ","start":144.444,"end":144.76400999999998},{"word":"services. ","start":144.76400999999998,"end":145.32401},{"word":"Please ","start":145.974,"end":146.534},{"word":"wait ","start":146.534,"end":146.85399999999998},{"word":"while ","start":146.85399999999998,"end":147.094},{"word":"we ","start":147.094,"end":147.254},{"word":"connect ","start":147.254,"end":147.494},{"word":"you ","start":147.494,"end":147.73399999999998},{"word":"to ","start":147.73399999999998,"end":147.894},{"word":"the ","start":147.894,"end":147.974},{"word":"next ","start":147.974,"end":148.29401},{"word":"available ","start":148.29401,"end":148.694},{"word":"agent. 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I will wait to be connected to the next available agent.","words":[{"word":"Thank ","start":150.928,"end":151.23},{"word":"you.","start":151.23,"end":151.683},{"word":" I ","start":151.72891674804688,"end":151.85691674804687},{"word":"will ","start":151.85691674804687,"end":152.05491674804688},{"word":"wait ","start":152.05491674804688,"end":152.25191674804688},{"word":"to ","start":152.25191674804688,"end":152.35591674804687},{"word":"be ","start":152.35591674804687,"end":152.47191674804688},{"word":"connected ","start":152.47191674804688,"end":152.9139167480469},{"word":"to ","start":152.9139167480469,"end":153.02991674804687},{"word":"the ","start":153.02991674804687,"end":153.1339167480469},{"word":"next ","start":153.1339167480469,"end":153.36591674804689},{"word":"available ","start":153.36591674804689,"end":153.8189167480469},{"word":"agent.","start":153.8189167480469,"end":154.46891674804687}],"metadata":{"response_id":5}},{"role":"user","content":"Good afternoon. Gas services. How can I help you? ","words":[{"word":"Good ","start":160.834,"end":160.914},{"word":"afternoon. ","start":160.914,"end":161.31401},{"word":"Gas ","start":161.31401,"end":161.474},{"word":"services. ","start":161.474,"end":161.95400999999998},{"word":"How ","start":161.95400999999998,"end":162.114},{"word":"can ","start":162.114,"end":162.274},{"word":"I ","start":162.274,"end":162.35399999999998},{"word":"help ","start":162.35399999999998,"end":162.51400999999998},{"word":"you? ","start":162.51400999999998,"end":162.59401}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":164.478,"end":164.792},{"word":"may ","start":164.792,"end":164.954}],"metadata":{"response_id":7}},{"role":"user","content":"Hi there. ","words":[{"word":"Hi ","start":164.98400999999998,"end":165.224},{"word":"there. ","start":165.224,"end":165.384}]},{"role":"agent","content":"I please speak ","words":[{"word":"I ","start":164.954,"end":165.036},{"word":"please ","start":165.036,"end":165.303},{"word":"speak ","start":165.303,"end":165.535}],"metadata":{"response_id":7}},{"role":"agent","content":"Hello, may I please speak with Kayla?","words":[{"word":"Hello, ","start":167.761,"end":168.214},{"word":"may ","start":168.214,"end":168.388},{"word":"I ","start":168.388,"end":168.481},{"word":"please ","start":168.481,"end":168.713},{"word":"speak ","start":168.713,"end":168.922},{"word":"with ","start":168.922,"end":169.073},{"word":"Kayla?","start":169.073,"end":169.642}],"metadata":{"response_id":8}},{"role":"user","content":"Who's Kayla? ","words":[{"word":"Who's ","start":171.244,"end":171.644},{"word":"Kayla? 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","start":175.69398999999999,"end":175.77399}]},{"role":"agent","content":"My name is Ellen, and I’m ","words":[{"word":"My ","start":177.979,"end":178.13},{"word":"name ","start":178.13,"end":178.281},{"word":"is ","start":178.281,"end":178.397},{"word":"Ellen, ","start":178.397,"end":178.769},{"word":"and ","start":178.769,"end":178.954},{"word":"I’m ","start":178.954,"end":179.07}],"metadata":{"response_id":10}},{"role":"user","content":"Okay. That would be in sorry? No. You're cutting off. ","words":[{"word":"Okay. ","start":177.034,"end":178.874},{"word":"That ","start":178.874,"end":179.034},{"word":"would ","start":179.034,"end":179.27399},{"word":"be ","start":179.27399,"end":179.434},{"word":"in ","start":179.434,"end":179.594},{"word":"sorry? ","start":181.034,"end":181.594},{"word":"No. ","start":181.594,"end":181.91398999999998},{"word":"You're ","start":181.91398999999998,"end":182.07399999999998},{"word":"cutting ","start":182.07399999999998,"end":182.394},{"word":"off. 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May I speak with Kayla Mawhinney, please?","words":[{"word":"Sorry ","start":184.984,"end":185.24},{"word":"about ","start":185.24,"end":185.448},{"word":"that.","start":185.448,"end":185.936},{"word":" My ","start":185.982125,"end":186.133125},{"word":"name ","start":186.133125,"end":186.296125},{"word":"is ","start":186.296125,"end":186.435125},{"word":"Ellen, ","start":186.435125,"end":186.772125},{"word":"and ","start":186.772125,"end":186.900125},{"word":"I’m ","start":186.900125,"end":187.051125},{"word":"calling ","start":187.051125,"end":187.329125},{"word":"on ","start":187.329125,"end":187.434125},{"word":"behalf ","start":187.434125,"end":187.828125},{"word":"of ","start":187.828125,"end":188.026125},{"word":"AtmanCo.","start":188.026125,"end":188.862125},{"word":" May ","start":188.90783325195312,"end":189.09383325195313},{"word":"I ","start":189.09383325195313,"end":189.18683325195312},{"word":"speak ","start":189.18683325195312,"end":189.40783325195312},{"word":"with ","start":189.40783325195312,"end":189.56983325195313},{"word":"Kayla ","start":189.56983325195313,"end":189.87183325195312},{"word":"Mawhinney, ","start":189.87183325195312,"end":190.28983325195313},{"word":"please?","start":190.28983325195313,"end":190.99783325195312}],"metadata":{"response_id":11}},{"role":"user","content":"I can transfer you to the HR department. 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I will wait to be connected to the next available agent.","words":[{"word":"Thank ","start":150.928,"end":151.23},{"word":"you.","start":151.23,"end":151.683},{"word":" I ","start":151.72891674804688,"end":151.85691674804687},{"word":"will ","start":151.85691674804687,"end":152.05491674804688},{"word":"wait ","start":152.05491674804688,"end":152.25191674804688},{"word":"to ","start":152.25191674804688,"end":152.35591674804687},{"word":"be ","start":152.35591674804687,"end":152.47191674804688},{"word":"connected ","start":152.47191674804688,"end":152.9139167480469},{"word":"to ","start":152.9139167480469,"end":153.02991674804687},{"word":"the ","start":153.02991674804687,"end":153.1339167480469},{"word":"next ","start":153.1339167480469,"end":153.36591674804689},{"word":"available ","start":153.36591674804689,"end":153.8189167480469},{"word":"agent.","start":153.8189167480469,"end":154.46891674804687}],"metadata":{"response_id":5}},{"role":"user","content":"Good afternoon. Gas services. How can I help you? ","words":[{"word":"Good ","start":160.834,"end":160.914},{"word":"afternoon. ","start":160.914,"end":161.31401},{"word":"Gas ","start":161.31401,"end":161.474},{"word":"services. ","start":161.474,"end":161.95400999999998},{"word":"How ","start":161.95400999999998,"end":162.114},{"word":"can ","start":162.114,"end":162.274},{"word":"I ","start":162.274,"end":162.35399999999998},{"word":"help ","start":162.35399999999998,"end":162.51400999999998},{"word":"you? ","start":162.51400999999998,"end":162.59401}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":164.478,"end":164.792},{"word":"may ","start":164.792,"end":164.954}],"metadata":{"response_id":7}},{"role":"user","content":"Hi there. ","words":[{"word":"Hi ","start":164.98400999999998,"end":165.224},{"word":"there. 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","start":175.69398999999999,"end":175.77399}]},{"role":"agent","content":"My name is Ellen, and I’m ","words":[{"word":"My ","start":177.979,"end":178.13},{"word":"name ","start":178.13,"end":178.281},{"word":"is ","start":178.281,"end":178.397},{"word":"Ellen, ","start":178.397,"end":178.769},{"word":"and ","start":178.769,"end":178.954},{"word":"I’m ","start":178.954,"end":179.07}],"metadata":{"response_id":10}},{"role":"user","content":"Okay. That would be in sorry? No. You're cutting off. ","words":[{"word":"Okay. ","start":177.034,"end":178.874},{"word":"That ","start":178.874,"end":179.034},{"word":"would ","start":179.034,"end":179.27399},{"word":"be ","start":179.27399,"end":179.434},{"word":"in ","start":179.434,"end":179.594},{"word":"sorry? ","start":181.034,"end":181.594},{"word":"No. ","start":181.594,"end":181.91398999999998},{"word":"You're ","start":181.91398999999998,"end":182.07399999999998},{"word":"cutting ","start":182.07399999999998,"end":182.394},{"word":"off. 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May I speak with Kayla Mawhinney, please?","words":[{"word":"Sorry ","start":184.984,"end":185.24},{"word":"about ","start":185.24,"end":185.448},{"word":"that.","start":185.448,"end":185.936},{"word":" My ","start":185.982125,"end":186.133125},{"word":"name ","start":186.133125,"end":186.296125},{"word":"is ","start":186.296125,"end":186.435125},{"word":"Ellen, ","start":186.435125,"end":186.772125},{"word":"and ","start":186.772125,"end":186.900125},{"word":"I’m ","start":186.900125,"end":187.051125},{"word":"calling ","start":187.051125,"end":187.329125},{"word":"on ","start":187.329125,"end":187.434125},{"word":"behalf ","start":187.434125,"end":187.828125},{"word":"of ","start":187.828125,"end":188.026125},{"word":"AtmanCo.","start":188.026125,"end":188.862125},{"word":" May ","start":188.90783325195312,"end":189.09383325195313},{"word":"I ","start":189.09383325195313,"end":189.18683325195312},{"word":"speak ","start":189.18683325195312,"end":189.40783325195312},{"word":"with ","start":189.40783325195312,"end":189.56983325195313},{"word":"Kayla ","start":189.56983325195313,"end":189.87183325195312},{"word":"Mawhinney, ","start":189.87183325195312,"end":190.28983325195313},{"word":"please?","start":190.28983325195313,"end":190.99783325195312}],"metadata":{"response_id":11}},{"role":"user","content":"I can transfer you to the HR department. Is not the HR department. ","words":[{"word":"I ","start":193.344,"end":193.664},{"word":"can ","start":193.664,"end":194.144},{"word":"transfer ","start":194.144,"end":194.62401},{"word":"you ","start":194.62401,"end":194.944},{"word":"to ","start":194.944,"end":195.26400999999998},{"word":"the ","start":195.26400999999998,"end":195.584},{"word":"HR ","start":195.584,"end":195.98399999999998},{"word":"department. ","start":195.98399999999998,"end":196.304},{"word":"Is ","start":196.634,"end":196.79401},{"word":"not ","start":196.79401,"end":196.95399999999998},{"word":"the ","start":196.95399999999998,"end":197.114},{"word":"HR ","start":197.114,"end":197.35399999999998},{"word":"department. ","start":197.35399999999998,"end":197.51400999999998}]},{"role":"agent","content":"Thank you very much. Yes, please ","words":[{"word":"Thank ","start":200.72,"end":200.963},{"word":"you ","start":200.963,"end":201.068},{"word":"very ","start":201.068,"end":201.289},{"word":"much.","start":201.289,"end":201.811},{"word":" Yes, ","start":201.857,"end":202.194},{"word":"please ","start":202.194,"end":202.554}],"metadata":{"response_id":12}},{"role":"user","content":"No ","words":[{"word":"No ","start":203.01400999999998,"end":203.334}]},{"role":"agent","content":"transfer me to the ","words":[{"word":"transfer ","start":202.554,"end":203.053},{"word":"me ","start":203.053,"end":203.193},{"word":"to ","start":203.193,"end":203.32},{"word":"the ","start":203.32,"end":203.448}],"metadata":{"response_id":12}},{"role":"user","content":"problem. ","words":[{"word":"problem. ","start":203.334,"end":203.57401}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":205.571,"end":205.966},{"word":"you.","start":205.966,"end":206.488}],"metadata":{"response_id":13}},{"role":"user","content":"Please hold while I try to connect you. ","words":[{"word":"Please ","start":209.404,"end":209.724},{"word":"hold ","start":209.724,"end":209.964},{"word":"while ","start":209.964,"end":210.20399999999998},{"word":"I ","start":210.20399999999998,"end":210.364},{"word":"try ","start":210.364,"end":210.524},{"word":"to ","start":210.524,"end":210.684},{"word":"connect ","start":210.684,"end":210.92399999999998},{"word":"you. 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","words":[{"word":"Your ","start":230.754,"end":231.07401},{"word":"call ","start":231.07401,"end":231.314},{"word":"has ","start":231.314,"end":231.554},{"word":"been ","start":231.554,"end":231.71401},{"word":"forwarded ","start":231.71401,"end":232.034},{"word":"to ","start":232.034,"end":232.274},{"word":"the ","start":232.274,"end":232.434},{"word":"voice ","start":232.434,"end":232.67399999999998},{"word":"mail ","start":232.67399999999998,"end":232.834},{"word":"for ","start":232.834,"end":233.474},{"word":"Kayla ","start":233.474,"end":233.874},{"word":"McWhinnie. ","start":233.874,"end":234.434},{"word":"No ","start":234.96401,"end":235.284},{"word":"one ","start":235.284,"end":235.444},{"word":"is ","start":235.444,"end":235.60399999999998},{"word":"available ","start":235.60399999999998,"end":236.004},{"word":"to ","start":236.004,"end":236.164},{"word":"take ","start":236.164,"end":236.40401},{"word":"your ","start":236.40401,"end":236.564},{"word":"call. 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-10-16T21:13:25-05:00","email":"kayla.mawhinney@rrcwb.ca","phone":"5873740984","firstName":"Kayla","lastName":"Mawhinney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a0d6b435a249049aaaa83d719984ec5","socialdata_lastcheck":null,"email_local":"","email_domain":"rrcwb.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:25","updated_utc_timestamp":"2026-04-02 16:48:28","created_timestamp":"2025-10-16 21:13:25","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b1ff0d6e798ec881bc976299199","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cosmin","last_name":"Holhos-Vaida","full_name":"Cosmin Holhos-Vaida","contact_id":"696","email":"cosmin@priority1alert.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b1ff0d6e798ec881bc976299199","X-RetellAI-SipTraceId":"call_b1ff0d6e798ec881bc976299199","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166507497,"end_timestamp":1775166510118,"duration_ms":2621,"transcript":"User: Hello. You've reached Goldman cell phone. \n","transcript_object":[{"role":"user","content":"Hello. You've reached Goldman cell phone. ","words":[{"word":"Hello. ","start":0.83099995,"end":1.2309998999999998},{"word":"You've ","start":1.2309998999999998,"end":1.551},{"word":"reached ","start":1.551,"end":1.7109999999999999},{"word":"Goldman ","start":1.7109999999999999,"end":2.111},{"word":"cell ","start":2.111,"end":2.4309999},{"word":"phone. ","start":2.4309999,"end":2.591}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. You've reached Goldman cell phone. ","words":[{"word":"Hello. ","start":0.83099995,"end":1.2309998999999998},{"word":"You've ","start":1.2309998999999998,"end":1.551},{"word":"reached ","start":1.551,"end":1.7109999999999999},{"word":"Goldman ","start":1.7109999999999999,"end":2.111},{"word":"cell ","start":2.111,"end":2.4309999},{"word":"phone. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4680],"average":4680,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17757774077","direction":"outbound"},"event_timestamp":1775166514163} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 696 CALL ID: call_b1ff0d6e798ec881bc976299199 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:03-05:00","email":"cosmin@priority1alert.com","phone":"7757774077","firstName":"Cosmin","lastName":"Holhos-Vaida","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a1a9f74c0b0662b45a65b0e8c065b833","socialdata_lastcheck":null,"email_local":"","email_domain":"priority1alert.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:03","updated_utc_timestamp":"2026-04-02 16:48:35","created_timestamp":"2025-08-19 12:37:03","updated_timestamp":"2026-04-02 16:48:35","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-23 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:03-05:00","email":"cosmin@priority1alert.com","phone":"7757774077","firstName":"Cosmin","lastName":"Holhos-Vaida","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a1a9f74c0b0662b45a65b0e8c065b833","socialdata_lastcheck":null,"email_local":"","email_domain":"priority1alert.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:03","updated_utc_timestamp":"2026-04-02 16:48:36","created_timestamp":"2025-08-19 12:37:03","updated_timestamp":"2026-04-02 16:48:36","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-23 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:03-05:00","email":"cosmin@priority1alert.com","phone":"7757774077","firstName":"Cosmin","lastName":"Holhos-Vaida","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a1a9f74c0b0662b45a65b0e8c065b833","socialdata_lastcheck":null,"email_local":"","email_domain":"priority1alert.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:03","updated_utc_timestamp":"2026-04-02 16:48:36","created_timestamp":"2025-08-19 12:37:03","updated_timestamp":"2026-04-02 16:48:36","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-23 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:03-05:00","email":"cosmin@priority1alert.com","phone":"7757774077","firstName":"Cosmin","lastName":"Holhos-Vaida","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a1a9f74c0b0662b45a65b0e8c065b833","socialdata_lastcheck":null,"email_local":"","email_domain":"priority1alert.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:03","updated_utc_timestamp":"2026-04-02 16:48:37","created_timestamp":"2025-08-19 12:37:03","updated_timestamp":"2026-04-02 16:48:37","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_910c69b6ba67b09d5a340dc1fce","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Christine","last_name":"Trepanier","full_name":"Christine Trepanier","contact_id":"5070","email":"ctrepanier@pgairport.ca","orgname":"","bloc_notes_ac":"Nov 28 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_910c69b6ba67b09d5a340dc1fce","X-RetellAI-SipTraceId":"call_910c69b6ba67b09d5a340dc1fce","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166508375,"end_timestamp":1775166510584,"duration_ms":2209,"transcript":"User: Hello. You've reached Christine Trepen. \n","transcript_object":[{"role":"user","content":"Hello. You've reached Christine Trepen. ","words":[{"word":"Hello. ","start":0.356,"end":0.83599995},{"word":"You've ","start":0.83599995,"end":1.076},{"word":"reached ","start":1.076,"end":1.316},{"word":"Christine ","start":1.316,"end":1.716},{"word":"Trepen. ","start":1.716,"end":2.036}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. You've reached Christine Trepen. ","words":[{"word":"Hello. ","start":0.356,"end":0.83599995},{"word":"You've ","start":0.83599995,"end":1.076},{"word":"reached ","start":1.076,"end":1.316},{"word":"Christine ","start":1.316,"end":1.716},{"word":"Trepen. 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The call did not proceed beyond voicemail detection, no official opening or survey questions were asked, and no closing was spoken.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0% . No branching or skip logic was applied due to no conversation.","Verbatim Survey Compliance":"0% . No survey questions were asked, so compliance is zero.","Mandatory Phrase Detection":"No . Required phrases were not spoken as the call was not answered.","Debug Analytical Variables":"The call was disconnected immediately after voicemail was detected, so no conversation took place. Therefore, the Call Flow Completion Rate is 0% due to no official opening or survey questions asked. Official Opening Gate Accuracy is 0% because the opening was never spoken. Survey Order Integrity and Skip Logic Accuracy are 0% as no questions or branching occurred. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4670],"average":4670,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12509632402","direction":"outbound"},"event_timestamp":1775166515468} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5070 CALL ID: call_910c69b6ba67b09d5a340dc1fce EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d8b07b1c7595b05b0bd8b99d30f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Parinaz","last_name":"Rezaie","full_name":"Parinaz Rezaie","contact_id":"6517","email":"parinaz@jooya.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 Not in service\n2026-04-02 invalid phone destination, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f2b6fd79d315789f7ea80dba415","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chris","last_name":"Richter","full_name":"Chris Richter","contact_id":"6955","email":"chris.richter@premieramerica.com","orgname":"","bloc_notes_ac":"6612528224 Nov 28 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"chris.richter@premieramerica.com","phone":"8185652467","firstName":"Chris","lastName":"Richter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b4a263d3415192f8f77a1eba68f2560d","socialdata_lastcheck":null,"email_local":"","email_domain":"premieramerica.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 16:48:37","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"chris.richter@premieramerica.com","phone":"8185652467","firstName":"Chris","lastName":"Richter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b4a263d3415192f8f77a1eba68f2560d","socialdata_lastcheck":null,"email_local":"","email_domain":"premieramerica.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 16:48:37","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"chris.richter@premieramerica.com","phone":"8185652467","firstName":"Chris","lastName":"Richter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b4a263d3415192f8f77a1eba68f2560d","socialdata_lastcheck":null,"email_local":"","email_domain":"premieramerica.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 16:48:37","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"chris.richter@premieramerica.com","phone":"8185652467","firstName":"Chris","lastName":"Richter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b4a263d3415192f8f77a1eba68f2560d","socialdata_lastcheck":null,"email_local":"","email_domain":"premieramerica.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 16:48:38","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"chris.richter@premieramerica.com","phone":"8185652467","firstName":"Chris","lastName":"Richter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b4a263d3415192f8f77a1eba68f2560d","socialdata_lastcheck":null,"email_local":"","email_domain":"premieramerica.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 16:48:38","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"chris.richter@premieramerica.com","phone":"8185652467","firstName":"Chris","lastName":"Richter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b4a263d3415192f8f77a1eba68f2560d","socialdata_lastcheck":null,"email_local":"","email_domain":"premieramerica.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 16:48:38","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"chris.richter@premieramerica.com","phone":"8185652467","firstName":"Chris","lastName":"Richter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b4a263d3415192f8f77a1eba68f2560d","socialdata_lastcheck":null,"email_local":"","email_domain":"premieramerica.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 16:48:38","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_be77d52b6c3d58aad8ddb9e8051","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cayla","last_name":"Bruner","full_name":"Cayla Bruner","contact_id":"2632","email":"cbruner@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_be77d52b6c3d58aad8ddb9e8051","X-RetellAI-SipTraceId":"call_be77d52b6c3d58aad8ddb9e8051","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166510685,"end_timestamp":1775166513234,"duration_ms":2549,"transcript":"User: Telephone number four 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The call did not reach a valid finish state as it ended immediately upon voicemail detection with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human and ended at voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or valid finish state. Official opening gate accuracy is 0% as no identity confirmation or official opening was spoken. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of any spoken survey content or required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4672],"average":4672,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14028124311","direction":"outbound"},"event_timestamp":1775166520934} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2632 CALL ID: call_be77d52b6c3d58aad8ddb9e8051 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:11-05:00","email":"cbruner@svb.com","phone":"4028124311","firstName":"Cayla","lastName":"Bruner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d3601504af1b18e3c1002f60fbebfc0a","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:11","updated_utc_timestamp":"2026-04-02 16:48:42","created_timestamp":"2025-08-21 15:48:11","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:11-05:00","email":"cbruner@svb.com","phone":"4028124311","firstName":"Cayla","lastName":"Bruner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d3601504af1b18e3c1002f60fbebfc0a","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:11","updated_utc_timestamp":"2026-04-02 16:48:42","created_timestamp":"2025-08-21 15:48:11","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:11-05:00","email":"cbruner@svb.com","phone":"4028124311","firstName":"Cayla","lastName":"Bruner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d3601504af1b18e3c1002f60fbebfc0a","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:11","updated_utc_timestamp":"2026-04-02 16:48:43","created_timestamp":"2025-08-21 15:48:11","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:11-05:00","email":"cbruner@svb.com","phone":"4028124311","firstName":"Cayla","lastName":"Bruner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d3601504af1b18e3c1002f60fbebfc0a","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:11","updated_utc_timestamp":"2026-04-02 16:48:43","created_timestamp":"2025-08-21 15:48:11","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:11-05:00","email":"cbruner@svb.com","phone":"4028124311","firstName":"Cayla","lastName":"Bruner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d3601504af1b18e3c1002f60fbebfc0a","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:48:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:11","updated_utc_timestamp":"2026-04-02 16:48:43","created_timestamp":"2025-08-21 15:48:11","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ca325482aa1c5d69c3e482293f2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chesa","last_name":"Keane","full_name":"Chesa Keane","contact_id":"663","email":"chesa@computergoddess.com","orgname":"","bloc_notes_ac":"Nov 18 2025 vm nov 24 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ca325482aa1c5d69c3e482293f2","X-RetellAI-SipTraceId":"call_ca325482aa1c5d69c3e482293f2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166518326,"end_timestamp":1775166521476,"duration_ms":3150,"transcript":"Agent: Hello, may I \nUser: Hi. 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The call did not reach a valid finish state as it ended immediately with voicemail and no conversation took place.","Official Opening Gate Accuracy":"0%. The official opening was not delivered as the call was answered by voicemail, not the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to voicemail.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4676],"average":4676,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17756912700","direction":"outbound"},"event_timestamp":1775166526356} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 663 CALL ID: call_ca325482aa1c5d69c3e482293f2 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:48:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_44d9b0e7d30cdd4a8d6eb22a5f7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ashley","last_name":"Wotowey-Bridge","full_name":"Ashley Wotowey-Bridge","contact_id":"7451","email":"NO-EMAIL998@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Ashley regarding HR webinar 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:49:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_84833d16d67adc6a92abeeec18a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sophie","last_name":"Cormier","full_name":"Sophie Cormier","contact_id":"3622","email":"sophielegercormier@propane.ca","orgname":"","bloc_notes_ac":"Oct 24 2025 vm\n2026 Apr 02 call reached voicemail, no message 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Thank you. \nUser: you. \nUser: (inaudible speech)\nAgent: Thank you for your help and goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.338,"end":1.628},{"word":"may ","start":1.628,"end":1.779},{"word":"I ","start":1.779,"end":1.861},{"word":"please ","start":1.861,"end":2.093},{"word":"speak ","start":2.093,"end":2.313},{"word":"with ","start":2.313,"end":2.464}],"metadata":{"response_id":0}},{"role":"user","content":"So ","words":[{"word":"So ","start":2.6639999,"end":2.9039999}]},{"role":"agent","content":"Sophie?","words":[{"word":"Sophie?","start":2.464,"end":3.08}],"metadata":{"response_id":0}},{"role":"user","content":"Please note that this phone number is no longer in use. Thank you. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:49:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b495f75dba7364e385ecf42a22a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amanda","last_name":"Theroux","full_name":"Amanda Theroux","contact_id":"6658","email":"NO-EMAIL861@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7804698499\r\nATM / 20 November 2025 VM\r\nATM / 24 November 2025 Not interested\n2026 Apr 02 call reached voicemail, no message 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Yeah. Because the one who who replaced her is currently on vacation right now. I can leave you on her voice mail. ","words":[{"word":"Because ","start":63.467002,"end":63.787002},{"word":"the ","start":63.787002,"end":64.107},{"word":"the ","start":64.107,"end":64.267},{"word":"one ","start":64.267,"end":64.427},{"word":"who ","start":64.427,"end":64.747},{"word":"mhmm. ","start":64.987,"end":65.387},{"word":"Yeah. 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Goodbye.","words":[{"word":"No ","start":73.004,"end":73.213},{"word":"thank ","start":73.213,"end":73.468},{"word":"you, ","start":73.468,"end":73.666},{"word":"I ","start":73.666,"end":73.759},{"word":"will ","start":73.759,"end":73.944},{"word":"try ","start":73.944,"end":74.107},{"word":"to ","start":74.107,"end":74.188},{"word":"call ","start":74.188,"end":74.386},{"word":"back ","start":74.386,"end":74.583},{"word":"another ","start":74.583,"end":74.896},{"word":"time.","start":74.896,"end":75.407},{"word":" Goodbye.","start":75.45320825195313,"end":76.10420825195312}],"metadata":{"response_id":10}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":76.137,"end":76.537}]},{"role":"agent","content":"Thank you for your help and goodbye.","words":[{"word":"Thank ","start":78.421,"end":78.653},{"word":"you ","start":78.653,"end":78.781},{"word":"for ","start":78.781,"end":78.932},{"word":"your ","start":78.932,"end":79.095},{"word":"help ","start":79.095,"end":79.362},{"word":"and ","start":79.362,"end":79.489},{"word":"goodbye.","start":79.489,"end":80.058}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Amanda?","words":[{"word":"Hello, ","start":1.02,"end":1.403},{"word":"may ","start":1.403,"end":1.601},{"word":"I ","start":1.601,"end":1.693},{"word":"please ","start":1.693,"end":1.937},{"word":"speak ","start":1.937,"end":2.158},{"word":"with ","start":2.158,"end":2.297},{"word":"Amanda?","start":2.297,"end":2.947}],"metadata":{"response_id":0}},{"role":"user","content":"Good afternoon. Home Health Study This is Francis speaking. ","words":[{"word":"Good ","start":6.567,"end":6.8869997000000005},{"word":"afternoon. ","start":6.8869997000000005,"end":7.367},{"word":"Home ","start":7.367,"end":7.607},{"word":"Health ","start":7.607,"end":7.767},{"word":"Study ","start":7.767,"end":7.9269996},{"word":"This ","start":8.046999999999999,"end":8.206999999999999},{"word":"is ","start":8.206999999999999,"end":8.286999999999999},{"word":"Francis ","start":8.286999999999999,"end":8.607000999999999},{"word":"speaking. 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","words":[{"word":"Amanda ","start":14.087,"end":14.566999999999998},{"word":"Amanda ","start":14.566999999999998,"end":15.046999999999999},{"word":"no ","start":15.046999999999999,"end":15.366999999999999},{"word":"longer ","start":15.366999999999999,"end":15.607},{"word":"works ","start":15.607,"end":15.927000999999999},{"word":"here, ","start":15.927000999999999,"end":16.167},{"word":"ma'am. ","start":16.167,"end":16.327}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":17.721,"end":17.872},{"word":"understand.","start":17.872,"end":18.662},{"word":" Do ","start":18.707541748046875,"end":18.812541748046876},{"word":"you ","start":18.812541748046876,"end":18.974541748046875},{"word":"happen ","start":18.974541748046875,"end":19.300541748046875},{"word":"to ","start":19.300541748046875,"end":19.392541748046874},{"word":"have ","start":19.392541748046874,"end":19.555541748046874},{"word":"their ","start":19.555541748046874,"end":19.741541748046874},{"word":"new ","start":19.741541748046874,"end":19.892541748046874},{"word":"contact ","start":19.892541748046874,"end":20.333541748046876},{"word":"information?","start":20.333541748046876,"end":21.169541748046875}],"metadata":{"response_id":3}},{"role":"user","content":"On on the one who replaced her? ","words":[{"word":"On ","start":24.386999,"end":24.707},{"word":"on ","start":24.707,"end":24.947000000000003},{"word":"the ","start":24.947000000000003,"end":25.107},{"word":"one ","start":25.107,"end":25.267},{"word":"who ","start":25.267,"end":25.427},{"word":"replaced ","start":25.427,"end":25.747},{"word":"her? ","start":25.747,"end":25.907}]},{"role":"agent","content":"Thank you for letting me know. May I have your name, please? 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Yeah. Because the one who who replaced her is currently on vacation right now. I can leave you on her voice mail. ","words":[{"word":"Because ","start":63.467002,"end":63.787002},{"word":"the ","start":63.787002,"end":64.107},{"word":"the ","start":64.107,"end":64.267},{"word":"one ","start":64.267,"end":64.427},{"word":"who ","start":64.427,"end":64.747},{"word":"mhmm. ","start":64.987,"end":65.387},{"word":"Yeah. 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Mandatory Phrase Detection is No due to absence of required phrases.","IVR_detector":"No","call_sequence":"Refused communication","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4698,4708,4708,4734,5088,5676,4812,5744,5813,5324,5115,5668,5621],"average":5208.384615384615,"num_requests":13},"tool_calls":[{"tool_call_id":"7981c6923bb934df","name":"end_call","type":"end_call","start_time_sec":80.085}],"from_number":"+14374657779","to_number":"+18774179106","direction":"outbound"},"event_timestamp":1775166583677} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6658 CALL ID: call_b495f75dba7364e385ecf42a22a EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL861@DUMMY.com","phone":"7809752289","firstName":"Amanda","lastName":"Theroux","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f475deb1a2519a5f2c8095cd8a53a3b6","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:49:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:49:44","created_timestamp":"2025-11-18 09:45:35","updated_timestamp":"2026-04-02 16:49:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6658\/automationEntryCounts"},"id":"6658","organization":null}],"fieldValue":{"contact":"6658","field":"76","value":"The agent called to speak with Amanda but was informed by Francis that Amanda no longer works there. Francis indicated that the replacement is on vacation and offered to take a voicemail, which the agent declined, deciding to call back another time.","cdate":"2026-04-02T16:36:54-05:00","udate":"2026-04-02T16:49:44-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397524\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397524\/field"},"owner":"6658","id":"397524"}} FIELD 77 → HTTP 200 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no de t\u00e9l\u00e9phone\u00a0: 7804698499\r\nATM \/ 20 November 2025 VM\r\nATM \/ 24 November 2025 Not interested\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 contact informed Amanda no longer works there; replacement on vacation; agent to call back later","cdate":"2025-11-20T10:33:49-06:00","udate":"2026-04-02T16:49:44-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188958\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188958\/field"},"owner":"6658","id":"188958"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL861@DUMMY.com","phone":"7809752289","firstName":"Amanda","lastName":"Theroux","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f475deb1a2519a5f2c8095cd8a53a3b6","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:49:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:49:45","created_timestamp":"2025-11-18 09:45:35","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:35-06:00","email":"NO-EMAIL861@DUMMY.com","phone":"7809752289","firstName":"Amanda","lastName":"Theroux","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f475deb1a2519a5f2c8095cd8a53a3b6","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:49:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:35","updated_utc_timestamp":"2026-04-02 16:49:45","created_timestamp":"2025-11-18 09:45:35","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:49:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e03ac09b2576ee566cb3feb43f9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Esther","last_name":"Dicks","full_name":"Esther 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:32-05:00","email":"estherd@kff.org","phone":"6502349292","firstName":"Esther","lastName":"Dicks","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"9c1debc900e71c465b786fb0dcbdceb3","socialdata_lastcheck":null,"email_local":"","email_domain":"kff.org","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:49:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:32","updated_utc_timestamp":"2026-04-02 16:49:54","created_timestamp":"2025-08-21 15:52:32","updated_timestamp":"2026-04-02 16:49:54","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2025-11-04 11:16:31","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:49:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b2848ab50af119e8502de389366","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Diane","last_name":"Lemon","full_name":"Diane 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 7261 CALL ID: call_b2848ab50af119e8502de389366 EMAIL2 (collected): NULL FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:47-06:00","email":"dlemon@intven.com","phone":"4255384126","firstName":"Diane","lastName":"Lemon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"86849f1f6502b33a559eddff52f27012","socialdata_lastcheck":null,"email_local":"","email_domain":"intven.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:49:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:47","updated_utc_timestamp":"2026-04-02 16:49:56","created_timestamp":"2025-11-21 09:54:47","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:49:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_90881e3232e7021f408d49c2b36","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Grant","last_name":"Fremmerlid","full_name":"Grant 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:49:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c23e559f5583475588a914c977d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Dominique","last_name":"Halilej","full_name":"Dominique Halilej","contact_id":"2774","email":"dhalilej@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c23e559f5583475588a914c977d","X-RetellAI-SipTraceId":"call_c23e559f5583475588a914c977d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166588974,"end_timestamp":1775166592850,"duration_ms":3876,"transcript":"User: You have reached a 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:41-05:00","email":"dhalilej@svb.com","phone":"4156679353","firstName":"Dominique","lastName":"Halilej","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b38244273d8bc293cbf6ea72df21dfd1","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:41","updated_utc_timestamp":"2026-04-02 16:50:00","created_timestamp":"2025-08-21 15:49:41","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:04 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4c336df9b7e4a9cbb6e0a6685c5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Daniella","last_name":"La Plant","full_name":"Daniella La Plant","contact_id":"7088","email":"dlaplant@dualinsurance.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 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Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4672],"average":4672,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16502453134","direction":"outbound"},"event_timestamp":1775166604977} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7088 CALL ID: call_4c336df9b7e4a9cbb6e0a6685c5 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"dlaplant@dualinsurance.com","phone":"6502453134","firstName":"Daniella","lastName":"La 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reached, no contact","cdate":"2026-04-02T16:50:05-05:00","udate":"2026-04-02T16:50:05-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399391\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399391\/field"},"owner":"7088","id":"399391"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"dlaplant@dualinsurance.com","phone":"6502453134","firstName":"Daniella","lastName":"La Plant","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"ec02239319709afdb5c96b82f7471387","socialdata_lastcheck":null,"email_local":"","email_domain":"dualinsurance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 16:50:05","created_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"dlaplant@dualinsurance.com","phone":"6502453134","firstName":"Daniella","lastName":"La Plant","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"ec02239319709afdb5c96b82f7471387","socialdata_lastcheck":null,"email_local":"","email_domain":"dualinsurance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 16:50:06","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"dlaplant@dualinsurance.com","phone":"6502453134","firstName":"Daniella","lastName":"La Plant","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"ec02239319709afdb5c96b82f7471387","socialdata_lastcheck":null,"email_local":"","email_domain":"dualinsurance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 16:50:06","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"dlaplant@dualinsurance.com","phone":"6502453134","firstName":"Daniella","lastName":"La Plant","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"ec02239319709afdb5c96b82f7471387","socialdata_lastcheck":null,"email_local":"","email_domain":"dualinsurance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 16:50:07","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_203a9634e22d88adfa126a9fac7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Douglas","last_name":"M","full_name":"Douglas M","contact_id":"7199","email":"douglas.m@avocadomattress.com","orgname":"","bloc_notes_ac":"2013457694\r\nATM Dec 3 2025 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The call did not reach a human or complete any survey or task, and ended at voicemail without message left.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or completed.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken due to no human answer.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail with no message left, resulting in no official opening, no survey questions asked, no logical branching, and no mandatory phrases detected. Therefore, all quality metrics are scored at 0%.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4686],"average":4686,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13109653125","direction":"outbound"},"event_timestamp":1775166610087} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7199 CALL ID: call_203a9634e22d88adfa126a9fac7 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"douglas.m@avocadomattress.com","phone":"3109653125","firstName":"Douglas","lastName":"M","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"42d73d5bc0e90d11b6f6757b636e7be7","socialdata_lastcheck":null,"email_local":"","email_domain":"avocadomattress.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 16:50:12","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a6b3ddc738f90e09244c38396a5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deborah","last_name":"Rich","full_name":"Deborah Rich","contact_id":"6923","email":"deborah.rich@powerflex.com","orgname":"","bloc_notes_ac":"Nov 21 2025 vm Nov 24 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a6b3ddc738f90e09244c38396a5","X-RetellAI-SipTraceId":"call_a6b3ddc738f90e09244c38396a5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166604235,"end_timestamp":1775166606772,"duration_ms":2537,"transcript":"User: Hello. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% due to no survey questions asked. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"deborah.rich@powerflex.com","phone":"8312342820","firstName":"Deborah","lastName":"Rich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"fae0fb31a20b88c716f1d7b7fba2404c","socialdata_lastcheck":null,"email_local":"","email_domain":"powerflex.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 16:50:13","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_588060b402d8f1dd7e76d513d40","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Emily","last_name":"Shin","full_name":"Emily Shin","contact_id":"7229","email":"emily@madebyall.com","orgname":"","bloc_notes_ac":"3233140391\r\nATM / 03 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_588060b402d8f1dd7e76d513d40","X-RetellAI-SipTraceId":"call_588060b402d8f1dd7e76d513d40","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166608335,"end_timestamp":1775166611853,"duration_ms":3518,"transcript":"User: Your call has been forwarded to an automated voice messaging system. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.036,"end":0.356},{"word":"call ","start":0.356,"end":0.5960000000000001},{"word":"has ","start":0.5960000000000001,"end":0.83599995},{"word":"been ","start":0.83599995,"end":0.996},{"word":"forwarded ","start":0.996,"end":1.3960000000000001},{"word":"to ","start":1.3960000000000001,"end":1.6359999},{"word":"an ","start":1.6359999,"end":1.796},{"word":"automated ","start":1.796,"end":2.1959998},{"word":"voice ","start":2.1959998,"end":2.596},{"word":"messaging ","start":2.596,"end":2.996},{"word":"system. ","start":2.996,"end":3.2359998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.036,"end":0.356},{"word":"call ","start":0.356,"end":0.5960000000000001},{"word":"has ","start":0.5960000000000001,"end":0.83599995},{"word":"been ","start":0.83599995,"end":0.996},{"word":"forwarded ","start":0.996,"end":1.3960000000000001},{"word":"to ","start":1.3960000000000001,"end":1.6359999},{"word":"an ","start":1.6359999,"end":1.796},{"word":"automated ","start":1.796,"end":2.1959998},{"word":"voice ","start":2.1959998,"end":2.596},{"word":"messaging ","start":2.596,"end":2.996},{"word":"system. 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The call did not reach a valid finish state as it went to voicemail without conversation.","Official Opening Gate Accuracy":"100%. No official opening was expected or spoken since no human was reached.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. Required phrases were not present as the call went to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without any interaction. Official Opening Gate Accuracy is 100% because no opening was spoken before identity confirmation, as no human answered. Survey Order Integrity Score and Skip Logic Accuracy are 100% by default since no questions or branching occurred. Verbatim Survey Compliance is 100% by default due to no questions asked. Mandatory Phrase Detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to no human contact.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4655],"average":4655,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13233140391","direction":"outbound"},"event_timestamp":1775166616509} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7229 CALL ID: call_588060b402d8f1dd7e76d513d40 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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16:50:17","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 16:50:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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09:54:39","updated_timestamp":"2026-04-02 16:50:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 16:41:40","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7229\/automationEntryCounts"},"id":"7229","organization":null}],"fieldValue":{"contact":"7229","field":"36","value":"3233140391\r\nATM 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"emily@madebyall.com","phone":"3233140391","firstName":"Emily","lastName":"Shin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"546bcabc8107ce6cd712cbc825226876","socialdata_lastcheck":null,"email_local":"","email_domain":"madebyall.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 16:50:17","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 16:50:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"emily@madebyall.com","phone":"3233140391","firstName":"Emily","lastName":"Shin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"546bcabc8107ce6cd712cbc825226876","socialdata_lastcheck":null,"email_local":"","email_domain":"madebyall.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 16:50:18","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 16:50:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"emily@madebyall.com","phone":"3233140391","firstName":"Emily","lastName":"Shin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"546bcabc8107ce6cd712cbc825226876","socialdata_lastcheck":null,"email_local":"","email_domain":"madebyall.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 16:50:19","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 16:50:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_823859f453e19011041a0e88d09","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Diane","last_name":"Cohn","full_name":"Diane Cohn","contact_id":"752","email":"diane@wildeye.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_823859f453e19011041a0e88d09","X-RetellAI-SipTraceId":"call_823859f453e19011041a0e88d09","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166608833,"end_timestamp":1775166613527,"duration_ms":4694,"transcript":"Agent: Hello, may I please speak with \nUser: Hi. \nAgent: Diane?\nUser: You've reached Diane Cohen. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.834,"end":2.194},{"word":"may ","start":2.194,"end":2.345},{"word":"I ","start":2.345,"end":2.426},{"word":"please ","start":2.426,"end":2.647},{"word":"speak ","start":2.647,"end":2.867},{"word":"with ","start":2.867,"end":3.018}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":3.154,"end":3.554}]},{"role":"agent","content":"Diane?","words":[{"word":"Diane?","start":3.018,"end":3.622}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Diane Cohen. ","words":[{"word":"You've ","start":3.554,"end":3.7139998},{"word":"reached ","start":3.7139998,"end":3.8739999999999997},{"word":"Diane ","start":3.8739999999999997,"end":4.194},{"word":"Cohen. ","start":4.194,"end":4.514}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.834,"end":2.194},{"word":"may ","start":2.194,"end":2.345},{"word":"I ","start":2.345,"end":2.426},{"word":"please ","start":2.426,"end":2.647},{"word":"speak ","start":2.647,"end":2.867},{"word":"with ","start":2.867,"end":3.018}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":3.154,"end":3.554}]},{"role":"agent","content":"Diane?","words":[{"word":"Diane?","start":3.018,"end":3.622}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Diane Cohen. ","words":[{"word":"You've ","start":3.554,"end":3.7139998},{"word":"reached ","start":3.7139998,"end":3.8739999999999997},{"word":"Diane ","start":3.8739999999999997,"end":4.194},{"word":"Cohen. ","start":4.194,"end":4.514}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/394b85539fda1eface2deca3cbff8fab463dbd459a29fe6b5510c2f5d75be8e6/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/394b85539fda1eface2deca3cbff8fab463dbd459a29fe6b5510c2f5d75be8e6/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/394b85539fda1eface2deca3cbff8fab463dbd459a29fe6b5510c2f5d75be8e6/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1442,"p90":1442,"p95":1442,"p99":1442,"min":1442,"max":1442,"num":1,"values":[1442]},"tts":{"p50":276,"p90":276,"p95":276,"p99":276,"min":276,"max":276,"num":1,"values":[276]},"knowledge_base":{"p50":79,"p90":79,"p95":79,"p99":79,"min":79,"max":79,"num":1,"values":[79]},"asr":{"p50":20,"p90":20,"p95":20,"p99":20,"min":10,"max":20,"num":4,"values":[20,20,10,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.5991667,"combined_cost":2.9958333},"call_analysis":{"call_summary":"The agent called Diane Cohen but the call was very brief and ended with reaching voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached - no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was not delivered, no survey questions were asked, and the call ended abruptly reaching voicemail without completion.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation; the call ended before proper opening.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to call ending at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to call ending at voicemail.","Debug Analytical Variables":"The call ended immediately after a brief greeting and identification, reaching voicemail without any survey questions or official opening delivered, resulting in zero scores for completion, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4658],"average":4658,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17753136666","direction":"outbound"},"event_timestamp":1775166617590} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 752 CALL ID: call_823859f453e19011041a0e88d09 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:33-05:00","email":"diane@wildeye.com","phone":"7753136666","firstName":"Diane","lastName":"Cohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"4850d762c0bcd2426f766261f15eb912","socialdata_lastcheck":null,"email_local":"","email_domain":"wildeye.com","sentcnt":"12","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:33","updated_utc_timestamp":"2026-04-02 16:50:17","created_timestamp":"2025-08-19 12:37:33","updated_timestamp":"2026-04-02 16:50:17","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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reached - no message left","cdate":"2026-04-02T16:50:18-05:00","udate":"2026-04-02T16:50:18-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399422\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399422\/field"},"owner":"752","id":"399422"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:33-05:00","email":"diane@wildeye.com","phone":"7753136666","firstName":"Diane","lastName":"Cohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"4850d762c0bcd2426f766261f15eb912","socialdata_lastcheck":null,"email_local":"","email_domain":"wildeye.com","sentcnt":"12","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:33","updated_utc_timestamp":"2026-04-02 16:50:18","created_timestamp":"2025-08-19 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:33-05:00","email":"diane@wildeye.com","phone":"7753136666","firstName":"Diane","lastName":"Cohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"4850d762c0bcd2426f766261f15eb912","socialdata_lastcheck":null,"email_local":"","email_domain":"wildeye.com","sentcnt":"12","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:33","updated_utc_timestamp":"2026-04-02 16:50:18","created_timestamp":"2025-08-19 12:37:33","updated_timestamp":"2026-04-02 16:50:18","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:33-05:00","email":"diane@wildeye.com","phone":"7753136666","firstName":"Diane","lastName":"Cohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"4850d762c0bcd2426f766261f15eb912","socialdata_lastcheck":null,"email_local":"","email_domain":"wildeye.com","sentcnt":"12","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:33","updated_utc_timestamp":"2026-04-02 16:50:19","created_timestamp":"2025-08-19 12:37:33","updated_timestamp":"2026-04-02 16:50:19","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:33-05:00","email":"diane@wildeye.com","phone":"7753136666","firstName":"Diane","lastName":"Cohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"4850d762c0bcd2426f766261f15eb912","socialdata_lastcheck":null,"email_local":"","email_domain":"wildeye.com","sentcnt":"12","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:33","updated_utc_timestamp":"2026-04-02 16:50:19","created_timestamp":"2025-08-19 12:37:33","updated_timestamp":"2026-04-02 16:50:19","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:33-05:00","email":"diane@wildeye.com","phone":"7753136666","firstName":"Diane","lastName":"Cohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"4850d762c0bcd2426f766261f15eb912","socialdata_lastcheck":null,"email_local":"","email_domain":"wildeye.com","sentcnt":"12","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:33","updated_utc_timestamp":"2026-04-02 16:50:19","created_timestamp":"2025-08-19 12:37:33","updated_timestamp":"2026-04-02 16:50:19","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:33-05:00","email":"diane@wildeye.com","phone":"7753136666","firstName":"Diane","lastName":"Cohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"4850d762c0bcd2426f766261f15eb912","socialdata_lastcheck":null,"email_local":"","email_domain":"wildeye.com","sentcnt":"12","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:33","updated_utc_timestamp":"2026-04-02 16:50:19","created_timestamp":"2025-08-19 12:37:33","updated_timestamp":"2026-04-02 16:50:19","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:33-05:00","email":"diane@wildeye.com","phone":"7753136666","firstName":"Diane","lastName":"Cohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"4850d762c0bcd2426f766261f15eb912","socialdata_lastcheck":null,"email_local":"","email_domain":"wildeye.com","sentcnt":"12","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:33","updated_utc_timestamp":"2026-04-02 16:50:20","created_timestamp":"2025-08-19 12:37:33","updated_timestamp":"2026-04-02 16:50:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:33-05:00","email":"diane@wildeye.com","phone":"7753136666","firstName":"Diane","lastName":"Cohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"4850d762c0bcd2426f766261f15eb912","socialdata_lastcheck":null,"email_local":"","email_domain":"wildeye.com","sentcnt":"12","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:33","updated_utc_timestamp":"2026-04-02 16:50:20","created_timestamp":"2025-08-19 12:37:33","updated_timestamp":"2026-04-02 16:50:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_45bbd7167d1a13352d9da101332","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deenie","last_name":"Esquibel","full_name":"Deenie Esquibel","contact_id":"9144","email":"deenie.e@soundtransit.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_45bbd7167d1a13352d9da101332","X-RetellAI-SipTraceId":"call_45bbd7167d1a13352d9da101332","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166608674,"end_timestamp":1775166613813,"duration_ms":5139,"transcript":"User: Hey. This is Dean. Please leave a and I'll call you back as soon as I can. \n","transcript_object":[{"role":"user","content":"Hey. This is Dean. Please leave a and I'll call you back as soon as I can. ","words":[{"word":"Hey. ","start":0.984,"end":1.4639999000000001},{"word":"This ","start":1.4639999000000001,"end":1.6239999},{"word":"is ","start":1.6239999,"end":1.784},{"word":"Dean. ","start":1.784,"end":2.2640000000000002},{"word":"Please ","start":2.2640000000000002,"end":2.6639999},{"word":"leave ","start":2.6639999,"end":2.9039999},{"word":"a ","start":2.9039999,"end":2.984},{"word":"and ","start":3.244,"end":3.484},{"word":"I'll ","start":3.484,"end":3.724},{"word":"call ","start":3.724,"end":3.8040002},{"word":"you ","start":3.8040002,"end":3.964},{"word":"back ","start":3.964,"end":4.124},{"word":"as ","start":4.124,"end":4.364},{"word":"soon ","start":4.364,"end":4.524},{"word":"as ","start":4.524,"end":4.604},{"word":"I ","start":4.604,"end":4.764},{"word":"can. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was delivered since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since the official opening was never delivered due to no human answer. Survey order integrity is 0% because no survey questions were asked. Skip logic accuracy is 0% as no branching logic was applied. Verbatim survey compliance is 0% due to no survey questions. Mandatory phrase detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4682,4675],"average":4678.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+12068494482","direction":"outbound"},"event_timestamp":1775166618869} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9144 CALL ID: call_45bbd7167d1a13352d9da101332 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:27-05:00","email":"deenie.e@soundtransit.org","phone":"2068494482","firstName":"Deenie","lastName":"Esquibel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"dddffb74a00d7d7ccd3151f6f4cb655e","socialdata_lastcheck":null,"email_local":"","email_domain":"soundtransit.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:27","updated_utc_timestamp":"2026-04-02 16:50:21","created_timestamp":"2026-03-18 09:12:27","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2b127cb9e5bd46458346f220d23","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Erin","last_name":"Graffius","full_name":"Erin Graffius","contact_id":"7040","email":"egraffius@janussc.org","orgname":"","bloc_notes_ac":"8314624970\r\nATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2b127cb9e5bd46458346f220d23","X-RetellAI-SipTraceId":"call_2b127cb9e5bd46458346f220d23","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166616551,"end_timestamp":1775166618462,"duration_ms":1911,"transcript":"User: Call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voicemail. ","words":[{"word":"Call ","start":0.028,"end":0.34800000000000003},{"word":"has ","start":0.34800000000000003,"end":0.5880000000000001},{"word":"been ","start":0.5880000000000001,"end":0.7479999700000001},{"word":"forwarded ","start":0.7479999700000001,"end":1.068},{"word":"to ","start":1.068,"end":1.308},{"word":"voicemail. ","start":1.308,"end":1.6279999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voicemail. ","words":[{"word":"Call ","start":0.028,"end":0.34800000000000003},{"word":"has ","start":0.34800000000000003,"end":0.5880000000000001},{"word":"been ","start":0.5880000000000001,"end":0.7479999700000001},{"word":"forwarded ","start":0.7479999700000001,"end":1.068},{"word":"to ","start":1.068,"end":1.308},{"word":"voicemail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100% . No official opening was spoken since no human was reached, so no violation of the rule.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching or skip logic was applicable as no conversation occurred.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is not applicable and considered perfect by default.","Mandatory Phrase Detection":"100% . No phrases were required or spoken due to no conversation, so compliance is perfect by default.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official Opening Gate Accuracy is 100% because no official opening was spoken before identity confirmation or to a gatekeeper. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% since no branching logic was triggered. Verbatim Survey Compliance is 100% by default as no survey questions were asked. Mandatory Phrase Detection is 100% by default as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4672],"average":4672,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19259971550","direction":"outbound"},"event_timestamp":1775166623108} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7040 CALL ID: call_2b127cb9e5bd46458346f220d23 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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09:53:51","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:51-06:00","email":"egraffius@janussc.org","phone":"9259971550","firstName":"Erin","lastName":"Graffius","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"925910d9505dc7c0e6bb128fc284a996","socialdata_lastcheck":null,"email_local":"","email_domain":"janussc.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:51","updated_utc_timestamp":"2026-04-02 16:50:25","created_timestamp":"2025-11-21 09:53:51","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3b7cedec81586d86ddc0085c66b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rachael","last_name":"Hons","full_name":"Rachael Hons","contact_id":"6660","email":"NO-EMAIL862@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : \r\nATM / 20 November 2025 Number not in services\n2026-04-02 invalid phone destination, phone: +14038277084","extension":"","toronto_current_time":"2026-04-02T17:32:58-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3b7cedec81586d86ddc0085c66b","X-RetellAI-SipTraceId":"call_3b7cedec81586d86ddc0085c66b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166514034,"end_timestamp":1775166618980,"duration_ms":104946,"transcript":"Agent: Hello, may I please speak with Rachael?\nAgent: Sorry, I just wanted to confirm—am I speaking with Rachael?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Rachael?","words":[{"word":"Hello, ","start":1.233,"end":1.523},{"word":"may ","start":1.523,"end":1.674},{"word":"I ","start":1.674,"end":1.756},{"word":"please ","start":1.756,"end":1.965},{"word":"speak ","start":1.965,"end":2.174},{"word":"with ","start":2.174,"end":2.324},{"word":"Rachael?","start":2.324,"end":2.835}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, I just wanted to confirm—am I speaking with Rachael?","words":[{"word":"Sorry, ","start":14.204,"end":14.587},{"word":"I ","start":14.587,"end":14.669},{"word":"just ","start":14.669,"end":14.819},{"word":"wanted ","start":14.819,"end":15.028},{"word":"to ","start":15.028,"end":15.145},{"word":"confirm—am ","start":15.145,"end":15.748},{"word":"I ","start":15.748,"end":15.83},{"word":"speaking ","start":15.83,"end":16.143},{"word":"with ","start":16.143,"end":16.317},{"word":"Rachael?","start":16.317,"end":16.909}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Rachael?","words":[{"word":"Hello, ","start":1.233,"end":1.523},{"word":"may ","start":1.523,"end":1.674},{"word":"I ","start":1.674,"end":1.756},{"word":"please ","start":1.756,"end":1.965},{"word":"speak ","start":1.965,"end":2.174},{"word":"with ","start":2.174,"end":2.324},{"word":"Rachael?","start":2.324,"end":2.835}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, I just wanted to confirm—am I speaking with Rachael?","words":[{"word":"Sorry, ","start":14.204,"end":14.587},{"word":"I ","start":14.587,"end":14.669},{"word":"just ","start":14.669,"end":14.819},{"word":"wanted ","start":14.819,"end":15.028},{"word":"to ","start":15.028,"end":15.145},{"word":"confirm—am ","start":15.145,"end":15.748},{"word":"I ","start":15.748,"end":15.83},{"word":"speaking ","start":15.83,"end":16.143},{"word":"with ","start":16.143,"end":16.317},{"word":"Rachael?","start":16.317,"end":16.909}],"metadata":{"response_id":1}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/04a0d02bfc28772ae82d1a9078cfff1f55b83a6cea96b31f50d087b83e08b17c/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/04a0d02bfc28772ae82d1a9078cfff1f55b83a6cea96b31f50d087b83e08b17c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/04a0d02bfc28772ae82d1a9078cfff1f55b83a6cea96b31f50d087b83e08b17c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/04a0d02bfc28772ae82d1a9078cfff1f55b83a6cea96b31f50d087b83e08b17c/public.log","disconnection_reason":"inactivity","latency":{"llm":{"p50":830,"p90":848.4,"p95":850.7,"p99":852.54,"min":807,"max":853,"num":2,"values":[853,807]},"tts":{"p50":263,"p90":263.8,"p95":263.9,"p99":263.98,"min":262,"max":264,"num":2,"values":[264,262]},"knowledge_base":{"p50":57,"p90":57,"p95":57,"p99":57,"min":57,"max":57,"num":1,"values":[57]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":9.625},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":7},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":11.8125},{"product":"llm_token_surcharge","cost":4.1000000000000005},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.875}],"total_duration_seconds":105,"total_duration_unit_price":0.3182143,"combined_cost":33.4125},"call_analysis":{"call_summary":"The agent called to confirm if they were speaking with Rachael but did not receive a response to proceed further. The call ended due to inactivity without any conversation or task completion.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 call ended due to inactivity after identity confirmation attempt","call_summary_title":"Unanswered call after identity confirmation attempt","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"50%. The official opening was attempted but no further conversation or questions were asked, and the call ended without completion.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after attempting identity confirmation and no gatekeeper was involved.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as no questions were asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"No. The required phrases such as 'for statistical purposes' and approved closing sentence were not present due to no conversation.","Debug Analytical Variables":"The Call Flow Completion Rate is 50% because the agent attempted the official opening after identity confirmation but the call ended prematurely due to inactivity without any survey questions or closing. Official Opening Gate Accuracy is 100% as the opening was only spoken after confirming the contact's identity and no gatekeeper was involved. Survey Order Integrity Score and Skip Logic Accuracy are both 100% since no survey questions or branching occurred. Verbatim Survey Compliance is 0% because no survey questions were asked. Mandatory Phrase Detection is No due to absence of required phrases in the call.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4710,4725],"average":4717.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+19545142580","direction":"outbound"},"event_timestamp":1775166625010} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6660 CALL ID: call_3b7cedec81586d86ddc0085c66b EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:36-06:00","email":"NO-EMAIL862@DUMMY.com","phone":"4038277084","firstName":"Rachael","lastName":"Hons","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"063e4f6504aa62e746e97d45474ff7ec","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:36","updated_utc_timestamp":"2026-04-02 16:50:25","created_timestamp":"2025-11-18 09:45:36","updated_timestamp":"2026-04-02 16:50:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6660\/automationEntryCounts"},"id":"6660","organization":null}],"fieldValue":{"contact":"6660","field":"76","value":"The agent called to confirm if they were speaking with Rachael but did not receive a response to proceed further. The call ended due to inactivity without any conversation or task completion.","cdate":"2026-04-02T16:50:25-05:00","udate":"2026-04-02T16:50:25-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399454\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399454\/field"},"owner":"6660","id":"399454"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:36-06:00","email":"NO-EMAIL862@DUMMY.com","phone":"4038277084","firstName":"Rachael","lastName":"Hons","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"063e4f6504aa62e746e97d45474ff7ec","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:36","updated_utc_timestamp":"2026-04-02 16:50:25","created_timestamp":"2025-11-18 09:45:36","updated_timestamp":"2026-04-02 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call after identity confirmation attempt","cdate":"2026-04-02T16:50:25-05:00","udate":"2026-04-02T16:50:25-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399456\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399456\/field"},"owner":"6660","id":"399456"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:36-06:00","email":"NO-EMAIL862@DUMMY.com","phone":"4038277084","firstName":"Rachael","lastName":"Hons","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"063e4f6504aa62e746e97d45474ff7ec","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:36","updated_utc_timestamp":"2026-04-02 16:50:25","created_timestamp":"2025-11-18 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no de t\u00e9l\u00e9phone\u00a0: \r\nATM \/ 20 November 2025 Number not in services\n2026-04-02 invalid phone destination, phone: +14038277084\n2026 Apr 02 call ended due to inactivity after identity confirmation attempt","cdate":"2025-11-20T10:34:18-06:00","udate":"2026-04-02T16:50:25-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188964\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188964\/field"},"owner":"6660","id":"188964"}} FIELD 38 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9555546f8c08ed6e722e8005c0f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Edwin","last_name":"Gamino","full_name":"Edwin Gamino","contact_id":"7035","email":"egamino@sgprc.org","orgname":"","bloc_notes_ac":"9097108193\r\nATM / 01 December 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a56857831fee9ba81e1594c3202","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deborah","last_name":"Salazar","full_name":"Deborah Salazar","contact_id":"2717","email":"deborah.salazar@oportun.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:05-05:00","email":"deborah.salazar@oportun.com","phone":"6508108936","firstName":"Deborah","lastName":"Salazar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"12be793a14115fd182ec9e902c23a21d","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"12","rating_tstamp":"2025-10-06","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:05","updated_utc_timestamp":"2026-04-02 16:50:29","created_timestamp":"2025-08-21 15:49:05","updated_timestamp":"2026-04-02 16:50:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-06 08:41:02","last_open_date":"2025-10-06 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:05-05:00","email":"deborah.salazar@oportun.com","phone":"6508108936","firstName":"Deborah","lastName":"Salazar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"12be793a14115fd182ec9e902c23a21d","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"12","rating_tstamp":"2025-10-06","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:05","updated_utc_timestamp":"2026-04-02 16:50:30","created_timestamp":"2025-08-21 15:49:05","updated_timestamp":"2026-04-02 16:50:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-06 08:41:02","last_open_date":"2025-10-06 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b895fabb6384682ca9ca46ede91","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Dmitry","last_name":"Veretennikov","full_name":"Dmitry Veretennikov","contact_id":"3642","email":"dmitry@unifiedflex.com","orgname":"","bloc_notes_ac":"Oct 24 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b895fabb6384682ca9ca46ede91","X-RetellAI-SipTraceId":"call_b895fabb6384682ca9ca46ede91","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166626040,"end_timestamp":1775166628263,"duration_ms":2223,"transcript":"User: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fa26e97d09d6f72eee1f82955af","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"David","last_name":"Schnabel","full_name":"David Schnabel","contact_id":"716","email":"dave@sierrapallet.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fa26e97d09d6f72eee1f82955af","X-RetellAI-SipTraceId":"call_fa26e97d09d6f72eee1f82955af","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166582808,"end_timestamp":1775166629165,"duration_ms":46357,"transcript":"User: Hello? \nAgent: Hello, may 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May I speak with David, please?","words":[{"word":"My ","start":8.82,"end":9.006},{"word":"name ","start":9.006,"end":9.168},{"word":"is ","start":9.168,"end":9.308},{"word":"Ellen, ","start":9.308,"end":9.644},{"word":"and ","start":9.644,"end":9.761},{"word":"I’m ","start":9.761,"end":9.9},{"word":"calling ","start":9.9,"end":10.19},{"word":"on ","start":10.19,"end":10.306},{"word":"behalf ","start":10.306,"end":10.643},{"word":"of ","start":10.643,"end":10.771},{"word":"AtmanCo.","start":10.771,"end":11.618},{"word":" May ","start":11.664166748046876,"end":11.850166748046876},{"word":"I ","start":11.850166748046876,"end":11.931166748046875},{"word":"speak ","start":11.931166748046875,"end":12.164166748046876},{"word":"with ","start":12.164166748046876,"end":12.338166748046875},{"word":"David, ","start":12.338166748046875,"end":12.640166748046875},{"word":"please?","start":12.640166748046875,"end":13.243166748046875}],"metadata":{"response_id":3}},{"role":"user","content":"What is what is Atmanco? 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There's no David here. ","words":[{"word":"Well, ","start":27.396,"end":27.796},{"word":"I ","start":27.796,"end":27.875999999999998},{"word":"think ","start":27.875999999999998,"end":28.035999999999998},{"word":"you ","start":28.035999999999998,"end":28.195999999999998},{"word":"got ","start":28.195999999999998,"end":28.355999999999998},{"word":"it ","start":28.355999999999998,"end":28.516001},{"word":"wrong. ","start":28.516001,"end":28.756000999999998},{"word":"There's ","start":28.756000999999998,"end":28.996},{"word":"no ","start":28.996,"end":29.156},{"word":"David ","start":29.156,"end":29.476},{"word":"here. ","start":29.476,"end":29.636}]},{"role":"user","content":"At this number. ","words":[{"word":"At ","start":31.135998,"end":31.535999999999998},{"word":"this ","start":31.535999999999998,"end":31.695999999999998},{"word":"number. ","start":31.695999999999998,"end":31.855999999999998}]},{"role":"agent","content":"I understand. 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May I speak with David, please?","words":[{"word":"My ","start":8.82,"end":9.006},{"word":"name ","start":9.006,"end":9.168},{"word":"is ","start":9.168,"end":9.308},{"word":"Ellen, ","start":9.308,"end":9.644},{"word":"and ","start":9.644,"end":9.761},{"word":"I’m ","start":9.761,"end":9.9},{"word":"calling ","start":9.9,"end":10.19},{"word":"on ","start":10.19,"end":10.306},{"word":"behalf ","start":10.306,"end":10.643},{"word":"of ","start":10.643,"end":10.771},{"word":"AtmanCo.","start":10.771,"end":11.618},{"word":" May ","start":11.664166748046876,"end":11.850166748046876},{"word":"I ","start":11.850166748046876,"end":11.931166748046875},{"word":"speak ","start":11.931166748046875,"end":12.164166748046876},{"word":"with ","start":12.164166748046876,"end":12.338166748046875},{"word":"David, ","start":12.338166748046875,"end":12.640166748046875},{"word":"please?","start":12.640166748046875,"end":13.243166748046875}],"metadata":{"response_id":3}},{"role":"user","content":"What is what is Atmanco? 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We’ve been helping organizations improve hiring, reduce turnover, and increase team ","words":[{"word":"AtmanCo ","start":16.907,"end":17.476},{"word":"specializes ","start":17.476,"end":18.091},{"word":"in ","start":18.091,"end":18.207},{"word":"human ","start":18.207,"end":18.544},{"word":"capital ","start":18.544,"end":18.939},{"word":"diagnostics, ","start":18.939,"end":19.635},{"word":"planning, ","start":19.635,"end":20.111},{"word":"and ","start":20.111,"end":20.285},{"word":"optimization.","start":20.285,"end":21.261},{"word":" We’ve ","start":21.283666748046876,"end":21.527666748046876},{"word":"been ","start":21.527666748046876,"end":21.701666748046875},{"word":"helping ","start":21.701666748046875,"end":22.049666748046874},{"word":"organizations ","start":22.049666748046874,"end":22.874666748046874},{"word":"improve ","start":22.874666748046874,"end":23.373666748046876},{"word":"hiring, ","start":23.373666748046876,"end":24.290666748046874},{"word":"reduce ","start":24.290666748046874,"end":24.743666748046873},{"word":"turnover, ","start":24.743666748046873,"end":25.637666748046875},{"word":"and ","start":25.637666748046875,"end":25.881666748046875},{"word":"increase ","start":25.881666748046875,"end":26.322666748046874},{"word":"team ","start":26.322666748046874,"end":26.566666748046874}],"metadata":{"response_id":4}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":26.766001,"end":27.086}]},{"role":"agent","content":"performance for 20 ","words":[{"word":"performance ","start":26.566666748046874,"end":27.042666748046877},{"word":"for ","start":27.042666748046877,"end":27.193666748046876},{"word":"20 ","start":27.193666748046876,"end":27.483666748046875}],"metadata":{"response_id":4}},{"role":"user","content":"Well, I think you got it wrong. There's no David here. ","words":[{"word":"Well, ","start":27.396,"end":27.796},{"word":"I ","start":27.796,"end":27.875999999999998},{"word":"think ","start":27.875999999999998,"end":28.035999999999998},{"word":"you ","start":28.035999999999998,"end":28.195999999999998},{"word":"got ","start":28.195999999999998,"end":28.355999999999998},{"word":"it ","start":28.355999999999998,"end":28.516001},{"word":"wrong. ","start":28.516001,"end":28.756000999999998},{"word":"There's ","start":28.756000999999998,"end":28.996},{"word":"no ","start":28.996,"end":29.156},{"word":"David ","start":29.156,"end":29.476},{"word":"here. ","start":29.476,"end":29.636}]},{"role":"user","content":"At this number. ","words":[{"word":"At ","start":31.135998,"end":31.535999999999998},{"word":"this ","start":31.535999999999998,"end":31.695999999999998},{"word":"number. ","start":31.695999999999998,"end":31.855999999999998}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":33.776,"end":33.904},{"word":"understand.","start":33.904,"end":34.74},{"word":" Do ","start":34.77454174804687,"end":34.90254174804687},{"word":"you ","start":34.90254174804687,"end":35.00654174804688},{"word":"happen ","start":35.00654174804688,"end":35.215541748046874},{"word":"to ","start":35.215541748046874,"end":35.29654174804688},{"word":"have ","start":35.29654174804688,"end":35.43654174804688},{"word":"their ","start":35.43654174804688,"end":35.587541748046874},{"word":"new ","start":35.587541748046874,"end":35.772541748046876},{"word":"contact ","start":35.772541748046876,"end":36.22554174804687},{"word":"information?","start":36.22554174804687,"end":37.06154174804688}],"metadata":{"response_id":7}},{"role":"user","content":"For whom? There there's no I don't know any David. ","words":[{"word":"For ","start":37.846002999999996,"end":38.086},{"word":"whom? 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:14-05:00","email":"dave@sierrapallet.com","phone":"9057068592","firstName":"David","lastName":"Schnabel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"15701dcc9432da1acd6b704bcc2ec520","socialdata_lastcheck":null,"email_local":"","email_domain":"sierrapallet.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:14","updated_utc_timestamp":"2026-04-02 16:50:36","created_timestamp":"2025-08-19 12:37:14","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:14-05:00","email":"dave@sierrapallet.com","phone":"9057068592","firstName":"David","lastName":"Schnabel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"15701dcc9432da1acd6b704bcc2ec520","socialdata_lastcheck":null,"email_local":"","email_domain":"sierrapallet.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:14","updated_utc_timestamp":"2026-04-02 16:50:36","created_timestamp":"2025-08-19 12:37:14","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:14-05:00","email":"dave@sierrapallet.com","phone":"9057068592","firstName":"David","lastName":"Schnabel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"15701dcc9432da1acd6b704bcc2ec520","socialdata_lastcheck":null,"email_local":"","email_domain":"sierrapallet.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:14","updated_utc_timestamp":"2026-04-02 16:50:37","created_timestamp":"2025-08-19 12:37:14","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:14-05:00","email":"dave@sierrapallet.com","phone":"9057068592","firstName":"David","lastName":"Schnabel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"15701dcc9432da1acd6b704bcc2ec520","socialdata_lastcheck":null,"email_local":"","email_domain":"sierrapallet.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:14","updated_utc_timestamp":"2026-04-02 16:50:37","created_timestamp":"2025-08-19 12:37:14","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:14-05:00","email":"dave@sierrapallet.com","phone":"9057068592","firstName":"David","lastName":"Schnabel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"15701dcc9432da1acd6b704bcc2ec520","socialdata_lastcheck":null,"email_local":"","email_domain":"sierrapallet.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:14","updated_utc_timestamp":"2026-04-02 16:50:37","created_timestamp":"2025-08-19 12:37:14","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:14-05:00","email":"dave@sierrapallet.com","phone":"9057068592","firstName":"David","lastName":"Schnabel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"15701dcc9432da1acd6b704bcc2ec520","socialdata_lastcheck":null,"email_local":"","email_domain":"sierrapallet.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:14","updated_utc_timestamp":"2026-04-02 16:50:37","created_timestamp":"2025-08-19 12:37:14","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:14-05:00","email":"dave@sierrapallet.com","phone":"9057068592","firstName":"David","lastName":"Schnabel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"15701dcc9432da1acd6b704bcc2ec520","socialdata_lastcheck":null,"email_local":"","email_domain":"sierrapallet.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:14","updated_utc_timestamp":"2026-04-02 16:50:38","created_timestamp":"2025-08-19 12:37:14","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ca59ec80de6f6adaed09025fa67","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Danise","last_name":"Rupprecht","full_name":"Danise Rupprecht","contact_id":"5157","email":"drupprecht@schospital.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ca59ec80de6f6adaed09025fa67","X-RetellAI-SipTraceId":"call_ca59ec80de6f6adaed09025fa67","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166627607,"end_timestamp":1775166632020,"duration_ms":4413,"transcript":"User: I'm sorry. The person you are trying to reach has a voice mailbox that has not been set up yet. \n","transcript_object":[{"role":"user","content":"I'm sorry. The person you are trying to reach has a voice mailbox that has not been set up yet. ","words":[{"word":"I'm ","start":0.03,"end":0.51},{"word":"sorry. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:39-05:00","email":"drupprecht@schospital.com","phone":"8182008102","firstName":"Danise","lastName":"Rupprecht","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-18","ip":"2130706433","ua":null,"hash":"206fbf22bf7cb7f2b30ca41c0f89e710","socialdata_lastcheck":null,"email_local":"","email_domain":"schospital.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:39","updated_utc_timestamp":"2026-04-02 16:50:37","created_timestamp":"2025-10-29 14:26:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_741a9a0249f2768c706384b9172","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Diane","last_name":"St. Clair","full_name":"Diane St. 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The agent left a message and did not complete the intended conversation.","cdate":"2026-04-02T16:50:37-05:00","udate":"2026-04-02T16:50:37-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399502\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399502\/field"},"owner":"727","id":"399502"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:20-05:00","email":"dawn@thinqinsurance.com","phone":"8058902483","firstName":"Dawn","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"071067a1aef0bfc1b3be0caa22412fa7","socialdata_lastcheck":null,"email_local":"","email_domain":"thinqinsurance.com","sentcnt":"14","rating_tstamp":"2025-08-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:20","updated_utc_timestamp":"2026-04-02 16:50:37","created_timestamp":"2025-08-19 12:37:20","updated_timestamp":"2026-04-02 16:50:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-08-19 13:27:04","last_open_date":"2025-08-19 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reached for Dawn - webinar invitation","cdate":"2026-04-02T16:50:37-05:00","udate":"2026-04-02T16:50:37-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399505\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399505\/field"},"owner":"727","id":"399505"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:37:20-05:00","email":"dawn@thinqinsurance.com","phone":"8058902483","firstName":"Dawn","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"071067a1aef0bfc1b3be0caa22412fa7","socialdata_lastcheck":null,"email_local":"","email_domain":"thinqinsurance.com","sentcnt":"14","rating_tstamp":"2025-08-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:20","updated_utc_timestamp":"2026-04-02 16:50:38","created_timestamp":"2025-08-19 12:37:20","updated_timestamp":"2026-04-02 16:50:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-08-19 13:27:04","last_open_date":"2025-08-19 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18 2025 vm Nov 24 2025 vm\n2026 Apr 02 voicemail reached, message left for Dawn about HR webinar invitation","cdate":"2025-10-22T12:43:25-05:00","udate":"2026-04-02T16:50:38-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/98052\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/98052\/field"},"owner":"727","id":"98052"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:20-05:00","email":"dawn@thinqinsurance.com","phone":"8058902483","firstName":"Dawn","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"071067a1aef0bfc1b3be0caa22412fa7","socialdata_lastcheck":null,"email_local":"","email_domain":"thinqinsurance.com","sentcnt":"14","rating_tstamp":"2025-08-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:20","updated_utc_timestamp":"2026-04-02 16:50:38","created_timestamp":"2025-08-19 12:37:20","updated_timestamp":"2026-04-02 16:50:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-08-19 13:27:04","last_open_date":"2025-08-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:20-05:00","email":"dawn@thinqinsurance.com","phone":"8058902483","firstName":"Dawn","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"071067a1aef0bfc1b3be0caa22412fa7","socialdata_lastcheck":null,"email_local":"","email_domain":"thinqinsurance.com","sentcnt":"14","rating_tstamp":"2025-08-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:20","updated_utc_timestamp":"2026-04-02 16:50:38","created_timestamp":"2025-08-19 12:37:20","updated_timestamp":"2026-04-02 16:50:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-08-19 13:27:04","last_open_date":"2025-08-19 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:20-05:00","email":"dawn@thinqinsurance.com","phone":"8058902483","firstName":"Dawn","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"071067a1aef0bfc1b3be0caa22412fa7","socialdata_lastcheck":null,"email_local":"","email_domain":"thinqinsurance.com","sentcnt":"14","rating_tstamp":"2025-08-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:50:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:20","updated_utc_timestamp":"2026-04-02 16:50:39","created_timestamp":"2025-08-19 12:37:20","updated_timestamp":"2026-04-02 16:50:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-08-19 13:27:04","last_open_date":"2025-08-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_250f8fb9522ee8d9e58741fcc33","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Emily","last_name":"Lee","full_name":"Emily Lee","contact_id":"6954","email":"emilylee@ucdavis.edu","orgname":"","bloc_notes_ac":"5307522804\r\nATM Nov 28 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_250f8fb9522ee8d9e58741fcc33","X-RetellAI-SipTraceId":"call_250f8fb9522ee8d9e58741fcc33","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166592155,"end_timestamp":1775166637164,"duration_ms":45009,"transcript":"User: If 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_96c1faec8f8494eb3763aec8bff","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"David","last_name":"Guirgus","full_name":"David Guirgus","contact_id":"7060","email":"davidg@emdcustoms.com","orgname":"","bloc_notes_ac":"7144559109\r\nATM / 01 December 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f9d5d1ed31e4ce69b1ef8a8b674","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Debra","last_name":"Mandell","full_name":"Debra Mandell","contact_id":"2511","email":"dmandell@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f9d5d1ed31e4ce69b1ef8a8b674","X-RetellAI-SipTraceId":"call_f9d5d1ed31e4ce69b1ef8a8b674","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166640390,"end_timestamp":1775166644230,"duration_ms":3840,"transcript":"User: Reached a nonworking number. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:50:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_01841be2d51e99f6fea277a5576","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Elaine","last_name":"Jensen","full_name":"Elaine Jensen","contact_id":"3002","email":"elaine.jensen@westfraser.com","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 Not 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:43-05:00","email":"elaine.jensen@westfraser.com","phone":"6048952784","firstName":"Elaine","lastName":"Jensen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"562006bcd46fa20ac9be156995b15ab4","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:43","updated_utc_timestamp":"2026-04-02 16:51:00","created_timestamp":"2025-08-21 15:52:43","updated_timestamp":"2026-04-02 16:51:00","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:16:49","last_open_date":"2025-11-04 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:43-05:00","email":"elaine.jensen@westfraser.com","phone":"6048952784","firstName":"Elaine","lastName":"Jensen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"562006bcd46fa20ac9be156995b15ab4","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:43","updated_utc_timestamp":"2026-04-02 16:51:00","created_timestamp":"2025-08-21 15:52:43","updated_timestamp":"2026-04-02 16:51:00","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:16:49","last_open_date":"2025-11-04 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:43-05:00","email":"elaine.jensen@westfraser.com","phone":"6048952784","firstName":"Elaine","lastName":"Jensen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"562006bcd46fa20ac9be156995b15ab4","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:43","updated_utc_timestamp":"2026-04-02 16:51:01","created_timestamp":"2025-08-21 15:52:43","updated_timestamp":"2026-04-02 16:51:01","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:16:49","last_open_date":"2025-11-04 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:43-05:00","email":"elaine.jensen@westfraser.com","phone":"6048952784","firstName":"Elaine","lastName":"Jensen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"562006bcd46fa20ac9be156995b15ab4","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:43","updated_utc_timestamp":"2026-04-02 16:51:01","created_timestamp":"2025-08-21 15:52:43","updated_timestamp":"2026-04-02 16:51:01","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:16:49","last_open_date":"2025-11-04 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:43-05:00","email":"elaine.jensen@westfraser.com","phone":"6048952784","firstName":"Elaine","lastName":"Jensen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"562006bcd46fa20ac9be156995b15ab4","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:43","updated_utc_timestamp":"2026-04-02 16:51:01","created_timestamp":"2025-08-21 15:52:43","updated_timestamp":"2026-04-02 16:51:01","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:16:49","last_open_date":"2025-11-04 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 2215 CALL ID: call_d0c0eea54a559f9e8103211cbd4 EMAIL2 (collected): NULL FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:40:03-05:00","email":"deborah_hsu@morrisonexpress.com","phone":"6592281295","firstName":"Deborah","lastName":"Hsu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"8deb1637e7c9f366fb9b73de7d97c63c","socialdata_lastcheck":null,"email_local":"","email_domain":"morrisonexpress.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:40:03","updated_utc_timestamp":"2026-04-02 16:51:03","created_timestamp":"2025-08-21 15:40:03","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:37-05:00","email":"dixiana.alvarado@cubic.com","phone":"4075141540","firstName":"Dixiana","lastName":"Collazo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"1e183277147ec015222eee3c1ae3ef02","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:37","updated_utc_timestamp":"2026-04-02 16:51:05","created_timestamp":"2025-08-21 15:48:37","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:51:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c40dec1f6aba78703101d64548e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Edgar","last_name":"Estrada","full_name":"Edgar Estrada","contact_id":"6912","email":"eestrada@gategroup.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c40dec1f6aba78703101d64548e","X-RetellAI-SipTraceId":"call_c40dec1f6aba78703101d64548e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166660089,"end_timestamp":1775166662922,"duration_ms":2833,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"eestrada@gategroup.com","phone":"3232716902","firstName":"Edgar","lastName":"Estrada","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"35a74e492386b41eb84dd4e9bc23ab05","socialdata_lastcheck":null,"email_local":"","email_domain":"gategroup.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 16:51:08","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"eestrada@gategroup.com","phone":"3232716902","firstName":"Edgar","lastName":"Estrada","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"35a74e492386b41eb84dd4e9bc23ab05","socialdata_lastcheck":null,"email_local":"","email_domain":"gategroup.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 16:51:08","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"eestrada@gategroup.com","phone":"3232716902","firstName":"Edgar","lastName":"Estrada","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"35a74e492386b41eb84dd4e9bc23ab05","socialdata_lastcheck":null,"email_local":"","email_domain":"gategroup.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 16:51:09","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"eestrada@gategroup.com","phone":"3232716902","firstName":"Edgar","lastName":"Estrada","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"35a74e492386b41eb84dd4e9bc23ab05","socialdata_lastcheck":null,"email_local":"","email_domain":"gategroup.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 16:51:09","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:51:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3adf294af4e9e59776430427db4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Danielle","last_name":"Eldridge","full_name":"Danielle Eldridge","contact_id":"7046","email":"deldridge@widercircle.com","orgname":"","bloc_notes_ac":"9174478715\r\nATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3adf294af4e9e59776430427db4","X-RetellAI-SipTraceId":"call_3adf294af4e9e59776430427db4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166663172,"end_timestamp":1775166665419,"duration_ms":2247,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. 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The call did not reach a valid finish state as it ended immediately with voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no conversation or valid finish state was reached. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of any spoken content from the agent or contact. Overall, the call was unsuccessful as no human was reached and no interaction took place.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4669],"average":4669,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16509242491","direction":"outbound"},"event_timestamp":1775166670108} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7046 CALL ID: call_3adf294af4e9e59776430427db4 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:52-06:00","email":"deldridge@widercircle.com","phone":"6509242491","firstName":"Danielle","lastName":"Eldridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"981d762cbfa68142cf1608cfd64894fc","socialdata_lastcheck":null,"email_local":"","email_domain":"widercircle.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:52","updated_utc_timestamp":"2026-04-02 16:51:10","created_timestamp":"2025-11-21 09:53:52","updated_timestamp":"2026-04-02 16:51:10","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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call was made but reached voicemail immediately without any conversation.","cdate":"2026-04-02T16:51:10-05:00","udate":"2026-04-02T16:51:10-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399587\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399587\/field"},"owner":"7046","id":"399587"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:52-06:00","email":"deldridge@widercircle.com","phone":"6509242491","firstName":"Danielle","lastName":"Eldridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"981d762cbfa68142cf1608cfd64894fc","socialdata_lastcheck":null,"email_local":"","email_domain":"widercircle.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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reached voicemail","cdate":"2026-04-02T16:51:10-05:00","udate":"2026-04-02T16:51:10-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399588\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399588\/field"},"owner":"7046","id":"399588"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:52-06:00","email":"deldridge@widercircle.com","phone":"6509242491","firstName":"Danielle","lastName":"Eldridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"981d762cbfa68142cf1608cfd64894fc","socialdata_lastcheck":null,"email_local":"","email_domain":"widercircle.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:52","updated_utc_timestamp":"2026-04-02 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\/ 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-12-01T16:22:53-06:00","udate":"2026-04-02T16:51:10-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234166\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234166\/field"},"owner":"7046","id":"234166"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:52-06:00","email":"deldridge@widercircle.com","phone":"6509242491","firstName":"Danielle","lastName":"Eldridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"981d762cbfa68142cf1608cfd64894fc","socialdata_lastcheck":null,"email_local":"","email_domain":"widercircle.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:52","updated_utc_timestamp":"2026-04-02 16:51:11","created_timestamp":"2025-11-21 09:53:52","updated_timestamp":"2026-04-02 16:51:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:52-06:00","email":"deldridge@widercircle.com","phone":"6509242491","firstName":"Danielle","lastName":"Eldridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"981d762cbfa68142cf1608cfd64894fc","socialdata_lastcheck":null,"email_local":"","email_domain":"widercircle.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:52","updated_utc_timestamp":"2026-04-02 16:51:11","created_timestamp":"2025-11-21 09:53:52","updated_timestamp":"2026-04-02 16:51:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:52-06:00","email":"deldridge@widercircle.com","phone":"6509242491","firstName":"Danielle","lastName":"Eldridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"981d762cbfa68142cf1608cfd64894fc","socialdata_lastcheck":null,"email_local":"","email_domain":"widercircle.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:52","updated_utc_timestamp":"2026-04-02 16:51:11","created_timestamp":"2025-11-21 09:53:52","updated_timestamp":"2026-04-02 16:51:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:51:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_25774e4b25d2970d1b0b6efc712","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Geoff","last_name":"Wright","full_name":"Geoff Wright","contact_id":"2775","email":"geoff.r.wright@westfraser.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 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Required phrases not present due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without any official opening, survey questions, or closing. Official Opening Gate Accuracy is 100% because no opening was spoken before identity confirmation and no opening was spoken to a gatekeeper. Survey Order Integrity Score and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey interaction. The call was not answered by a human, resulting in no conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4681],"average":4681,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12046202775","direction":"outbound"},"event_timestamp":1775166683602} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2775 CALL ID: call_25774e4b25d2970d1b0b6efc712 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:41-05:00","email":"geoff.r.wright@westfraser.com","phone":"2046202775","firstName":"Geoff","lastName":"Wright","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c7456961a0feba1882449cfacbad35d7","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"15","rating_tstamp":"2025-10-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-26T13:31:05-05:00","udate":"2026-04-02T16:51:23-05:00","edate":"2025-09-26T13:31:05-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:41","updated_utc_timestamp":"2026-04-02 16:51:23","created_timestamp":"2025-08-21 15:49:41","updated_timestamp":"2026-04-02 16:51:23","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-10 11:11:26","last_open_date":"2025-10-10 11:11:25","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2775\/automationEntryCounts"},"id":"2775","organization":null}],"fieldValue":{"contact":"2775","field":"76","value":"The call was an outbound attempt to reach Jeff Wright but was answered by voicemail. No conversation or task completion occurred.","cdate":"2026-04-02T16:51:23-05:00","udate":"2026-04-02T16:51:23-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399596\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399596\/field"},"owner":"2775","id":"399596"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:41-05:00","email":"geoff.r.wright@westfraser.com","phone":"2046202775","firstName":"Geoff","lastName":"Wright","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c7456961a0feba1882449cfacbad35d7","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"15","rating_tstamp":"2025-10-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-26T13:31:05-05:00","udate":"2026-04-02T16:51:24-05:00","edate":"2025-09-26T13:31:05-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:41","updated_utc_timestamp":"2026-04-02 16:51:24","created_timestamp":"2025-08-21 15:49:41","updated_timestamp":"2026-04-02 16:51:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-10 11:11:26","last_open_date":"2025-10-10 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reached, no message left","cdate":"2026-04-02T16:51:24-05:00","udate":"2026-04-02T16:51:24-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399597\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399597\/field"},"owner":"2775","id":"399597"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:49:41-05:00","email":"geoff.r.wright@westfraser.com","phone":"2046202775","firstName":"Geoff","lastName":"Wright","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c7456961a0feba1882449cfacbad35d7","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"15","rating_tstamp":"2025-10-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-26T13:31:05-05:00","udate":"2026-04-02T16:51:24-05:00","edate":"2025-09-26T13:31:05-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:41-05:00","email":"geoff.r.wright@westfraser.com","phone":"2046202775","firstName":"Geoff","lastName":"Wright","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c7456961a0feba1882449cfacbad35d7","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"15","rating_tstamp":"2025-10-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-26T13:31:05-05:00","udate":"2026-04-02T16:51:25-05:00","edate":"2025-09-26T13:31:05-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:41","updated_utc_timestamp":"2026-04-02 16:51:25","created_timestamp":"2025-08-21 15:49:41","updated_timestamp":"2026-04-02 16:51:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-10 11:11:26","last_open_date":"2025-10-10 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:41-05:00","email":"geoff.r.wright@westfraser.com","phone":"2046202775","firstName":"Geoff","lastName":"Wright","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c7456961a0feba1882449cfacbad35d7","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"15","rating_tstamp":"2025-10-10","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-26T13:31:05-05:00","udate":"2026-04-02T16:51:25-05:00","edate":"2025-09-26T13:31:05-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:41","updated_utc_timestamp":"2026-04-02 16:51:25","created_timestamp":"2025-08-21 15:49:41","updated_timestamp":"2026-04-02 16:51:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-10 11:11:26","last_open_date":"2025-10-10 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"gail.jones@mastersprogram.org","phone":"7142827058","firstName":"Gail","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"f3f9011d544bcb4f7a6b658845c47e00","socialdata_lastcheck":null,"email_local":"","email_domain":"mastersprogram.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 16:51:28","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"gail.jones@mastersprogram.org","phone":"7142827058","firstName":"Gail","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"f3f9011d544bcb4f7a6b658845c47e00","socialdata_lastcheck":null,"email_local":"","email_domain":"mastersprogram.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 16:51:29","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"gail.jones@mastersprogram.org","phone":"7142827058","firstName":"Gail","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"f3f9011d544bcb4f7a6b658845c47e00","socialdata_lastcheck":null,"email_local":"","email_domain":"mastersprogram.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 16:51:29","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"gail.jones@mastersprogram.org","phone":"7142827058","firstName":"Gail","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"f3f9011d544bcb4f7a6b658845c47e00","socialdata_lastcheck":null,"email_local":"","email_domain":"mastersprogram.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 16:51:29","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:51:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_64c57e5921cf34a30e4a41af62f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gina","last_name":"Shilhanek","full_name":"Gina Shilhanek","contact_id":"7087","email":"gina.shilhanek@resilinc.com","orgname":"","bloc_notes_ac":"4088838053\r\nATM / 01 December 2025 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The official opening was not delivered, no questions were asked, and no valid outcome was reached.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call went to voicemail without identity confirmation.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0% . No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening or survey questions were delivered. No valid outcome or closing was achieved, resulting in 0% scores across all metrics.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4699],"average":4699,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15038333751","direction":"outbound"},"event_timestamp":1775166688059} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7087 CALL ID: call_64c57e5921cf34a30e4a41af62f EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:56-06:00","email":"deb.brucker@intapp.com","phone":"6508520400","firstName":"Deb","lastName":"Brucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"acf69a6f83c2dc5fa2c5ed4236755a13","socialdata_lastcheck":null,"email_local":"","email_domain":"intapp.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:56","updated_utc_timestamp":"2026-04-02 16:51:46","created_timestamp":"2025-11-21 09:53:56","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:56-06:00","email":"deb.brucker@intapp.com","phone":"6508520400","firstName":"Deb","lastName":"Brucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"acf69a6f83c2dc5fa2c5ed4236755a13","socialdata_lastcheck":null,"email_local":"","email_domain":"intapp.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:56","updated_utc_timestamp":"2026-04-02 16:51:46","created_timestamp":"2025-11-21 09:53:56","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:56-06:00","email":"deb.brucker@intapp.com","phone":"6508520400","firstName":"Deb","lastName":"Brucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"acf69a6f83c2dc5fa2c5ed4236755a13","socialdata_lastcheck":null,"email_local":"","email_domain":"intapp.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:56","updated_utc_timestamp":"2026-04-02 16:51:46","created_timestamp":"2025-11-21 09:53:56","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:56-06:00","email":"deb.brucker@intapp.com","phone":"6508520400","firstName":"Deb","lastName":"Brucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"acf69a6f83c2dc5fa2c5ed4236755a13","socialdata_lastcheck":null,"email_local":"","email_domain":"intapp.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:56","updated_utc_timestamp":"2026-04-02 16:51:47","created_timestamp":"2025-11-21 09:53:56","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:56-06:00","email":"deb.brucker@intapp.com","phone":"6508520400","firstName":"Deb","lastName":"Brucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"acf69a6f83c2dc5fa2c5ed4236755a13","socialdata_lastcheck":null,"email_local":"","email_domain":"intapp.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:56","updated_utc_timestamp":"2026-04-02 16:51:47","created_timestamp":"2025-11-21 09:53:56","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:56-06:00","email":"deb.brucker@intapp.com","phone":"6508520400","firstName":"Deb","lastName":"Brucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"acf69a6f83c2dc5fa2c5ed4236755a13","socialdata_lastcheck":null,"email_local":"","email_domain":"intapp.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:51:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:56","updated_utc_timestamp":"2026-04-02 16:51:47","created_timestamp":"2025-11-21 09:53:56","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:51:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3a9c53a24a936ac2d0446cb528b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"John","last_name":"Hayek","full_name":"John Hayek","contact_id":"7296","email":"hayekj@smhs.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3a9c53a24a936ac2d0446cb528b","X-RetellAI-SipTraceId":"call_3a9c53a24a936ac2d0446cb528b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166700244,"end_timestamp":1775166702559,"duration_ms":2315,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no conversation. Official opening gate accuracy is 0% since no identity confirmation or opening was possible. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching occurred. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:51:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_46aaf984041f6744dfa33d1c7a8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Glenn","last_name":"Grindstaff","full_name":"Glenn Grindstaff","contact_id":"3026","email":"ggrindstaff@osi-systems.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_46aaf984041f6744dfa33d1c7a8","X-RetellAI-SipTraceId":"call_46aaf984041f6744dfa33d1c7a8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166706249,"end_timestamp":1775166709703,"duration_ms":3454,"transcript":"User: The person you 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:51:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cda2a505e473164f277246891d0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Eddie","last_name":"Pulido","full_name":"Eddie 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:52:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6e8848e817fc7a2ce629a7e1d31","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Geraldine","last_name":"Contreras-Jaimerena","full_name":"Geraldine 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:53-06:00","email":"haleyc@hafoundation.org","phone":"7078340417","firstName":"Haley","lastName":"Clark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a06379d5f12cfb80fe18d83198a1e0bd","socialdata_lastcheck":null,"email_local":"","email_domain":"hafoundation.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:53","updated_utc_timestamp":"2026-04-02 16:52:06","created_timestamp":"2025-11-21 09:54:53","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:53-06:00","email":"haleyc@hafoundation.org","phone":"7078340417","firstName":"Haley","lastName":"Clark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a06379d5f12cfb80fe18d83198a1e0bd","socialdata_lastcheck":null,"email_local":"","email_domain":"hafoundation.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:53","updated_utc_timestamp":"2026-04-02 16:52:06","created_timestamp":"2025-11-21 09:54:53","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:53-06:00","email":"haleyc@hafoundation.org","phone":"7078340417","firstName":"Haley","lastName":"Clark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"a06379d5f12cfb80fe18d83198a1e0bd","socialdata_lastcheck":null,"email_local":"","email_domain":"hafoundation.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:53","updated_utc_timestamp":"2026-04-02 16:52:06","created_timestamp":"2025-11-21 09:54:53","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:52:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e46259f611b15d056ec65d582ed","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Dylan","last_name":"Reneau","full_name":"Dylan Reneau","contact_id":"6275","email":"dreneau@scandesigns.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 No one by that 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I don't know who that ","words":[{"word":"I ","start":44.666000000000004,"end":44.906},{"word":"don't ","start":44.906,"end":45.146},{"word":"have ","start":45.146,"end":45.306000000000004},{"word":"a ","start":45.306000000000004,"end":45.386},{"word":"Dylan ","start":45.386,"end":45.706},{"word":"Renaud. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:52:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2a8dbeeae06527a3f3e3b0dff34","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Elaine","last_name":"Pedersen","full_name":"Elaine Pedersen","contact_id":"2880","email":"epedersen@vcc.ca","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 not interested","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2a8dbeeae06527a3f3e3b0dff34","X-RetellAI-SipTraceId":"call_2a8dbeeae06527a3f3e3b0dff34","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166723547,"end_timestamp":1775166728961,"duration_ms":5414,"transcript":"Agent: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:52:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1b5c9b646acc211ae889fddb393","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gordon","last_name":"Petersen","full_name":"Gordon Petersen","contact_id":"6740","email":"gpetersen@urbansystems.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 4032911193\r\nNov 20 2025 he is retired ask for payroll\r\nNov 25 2025 in a 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:06-05:00","email":"gbordelon@leon-cannon.com","phone":"8887825828","firstName":"Gene","lastName":"Bordelon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"d292d9704c5eab588f4c681417bd8c1d","socialdata_lastcheck":null,"email_local":"","email_domain":"leon-cannon.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:06","updated_utc_timestamp":"2026-04-02 16:52:35","created_timestamp":"2025-08-19 12:47:06","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:25-05:00","email":"james.mastroianni@hemco.com","phone":"8668643626","firstName":"James","lastName":"Mastroianni","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"c1cf20f822a307f477964e6b5beab80b","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"14","rating_tstamp":"2025-09-15","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:25","updated_utc_timestamp":"2026-04-02 16:52:38","created_timestamp":"2025-08-19 12:47:25","updated_timestamp":"2026-04-02 16:52:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-15 13:45:19","last_open_date":"2025-09-15 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:25-05:00","email":"james.mastroianni@hemco.com","phone":"8668643626","firstName":"James","lastName":"Mastroianni","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"c1cf20f822a307f477964e6b5beab80b","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"14","rating_tstamp":"2025-09-15","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:25","updated_utc_timestamp":"2026-04-02 16:52:39","created_timestamp":"2025-08-19 12:47:25","updated_timestamp":"2026-04-02 16:52:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-15 13:45:19","last_open_date":"2025-09-15 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:25-05:00","email":"james.mastroianni@hemco.com","phone":"8668643626","firstName":"James","lastName":"Mastroianni","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"c1cf20f822a307f477964e6b5beab80b","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"14","rating_tstamp":"2025-09-15","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:25","updated_utc_timestamp":"2026-04-02 16:52:39","created_timestamp":"2025-08-19 12:47:25","updated_timestamp":"2026-04-02 16:52:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-15 13:45:19","last_open_date":"2025-09-15 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:52:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8d9691fa1876e2b9e8e0b26560e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Eric","last_name":"Cheah","full_name":"Eric Cheah","contact_id":"7212","email":"echeah@bearingengineering.com","orgname":"","bloc_notes_ac":"4084560222\r\nATM Dec 3 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:52:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e2ce557bdddaa29f5855974d4ac","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Georgia","last_name":"Evans","full_name":"Georgia Evans","contact_id":"3446","email":"georgiaevans@supplementking.ca","orgname":"","bloc_notes_ac":"Oct 24 2025 hang up","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e2ce557bdddaa29f5855974d4ac","X-RetellAI-SipTraceId":"call_e2ce557bdddaa29f5855974d4ac","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166753085,"end_timestamp":1775166755051,"duration_ms":1966,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. This results in zero scores for completion rate, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4671],"average":4671,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17785838229","direction":"outbound"},"event_timestamp":1775166759839} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3446 CALL ID: call_e2ce557bdddaa29f5855974d4ac EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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11:40:23","updated_utc_timestamp":"2026-04-02 16:52:40","created_timestamp":"2025-10-21 11:40:23","updated_timestamp":"2026-04-02 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reached, no answer","cdate":"2026-04-02T16:52:40-05:00","udate":"2026-04-02T16:52:40-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399740\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399740\/field"},"owner":"3446","id":"399740"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-21T11:40:23-05:00","email":"georgiaevans@supplementking.ca","phone":"7785838229","firstName":"Georgia","lastName":"Evans","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"83743a18686fb7a59bf29b4fa779eede","socialdata_lastcheck":null,"email_local":"","email_domain":"supplementking.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:23","updated_utc_timestamp":"2026-04-02 16:52:40","created_timestamp":"2025-10-21 11:40:23","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:23-05:00","email":"georgiaevans@supplementking.ca","phone":"7785838229","firstName":"Georgia","lastName":"Evans","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"83743a18686fb7a59bf29b4fa779eede","socialdata_lastcheck":null,"email_local":"","email_domain":"supplementking.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:23","updated_utc_timestamp":"2026-04-02 16:52:41","created_timestamp":"2025-10-21 11:40:23","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:52:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7669b2bfd0e5345d6e3f70a8003","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gillian","last_name":"Gates","full_name":"Gillian Gates","contact_id":"6738","email":"ggates@nicolawealth.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 6047396451\r\nNov 20 2025 vm Nov 25 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:52:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d00862c1d28c75113ebd2b170d8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Melissa","last_name":"Nordeen","full_name":"Melissa Nordeen","contact_id":"827","email":"hello@blackseveninc.com","orgname":"","bloc_notes_ac":"Oct 6 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d00862c1d28c75113ebd2b170d8","X-RetellAI-SipTraceId":"call_d00862c1d28c75113ebd2b170d8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166756764,"end_timestamp":1775166761139,"duration_ms":4375,"transcript":"Agent: Hello, may 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:52:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d90fb751f0a78884c96dd23f9be","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Giselle","last_name":"Confehr","full_name":"Giselle Confehr","contact_id":"6992","email":"gconfehr@molliestones.com","orgname":"","bloc_notes_ac":"4155674902\r\nDec1 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"gconfehr@molliestones.com","phone":"4152895720","firstName":"Giselle","lastName":"Confehr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":"","hash":"a35521d336ab879b107705f613c2b1fd","socialdata_lastcheck":null,"email_local":"","email_domain":"molliestones.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 16:52:50","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"gconfehr@molliestones.com","phone":"4152895720","firstName":"Giselle","lastName":"Confehr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":"","hash":"a35521d336ab879b107705f613c2b1fd","socialdata_lastcheck":null,"email_local":"","email_domain":"molliestones.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 16:52:51","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"gconfehr@molliestones.com","phone":"4152895720","firstName":"Giselle","lastName":"Confehr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":"","hash":"a35521d336ab879b107705f613c2b1fd","socialdata_lastcheck":null,"email_local":"","email_domain":"molliestones.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 16:52:51","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:52:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_05e71963ac9b3150e7f0e0fa6cb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jacob","last_name":"Warwick","full_name":"Jacob Warwick","contact_id":"839","email":"jacob@thinkwarwick.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_05e71963ac9b3150e7f0e0fa6cb","X-RetellAI-SipTraceId":"call_05e71963ac9b3150e7f0e0fa6cb","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166762634,"end_timestamp":1775166767769,"duration_ms":5135,"transcript":"Agent: Hello, \nUser: Three zero 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reached, no message left","cdate":"2026-04-02T16:52:54-05:00","udate":"2026-04-02T16:52:54-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399793\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399793\/field"},"owner":"839","id":"399793"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:23-05:00","email":"jacob@thinkwarwick.com","phone":"5305755989","firstName":"Jacob","lastName":"Warwick","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1249761248","ua":"okhttp\/5.3.2","hash":"6612740c88100fd751b3c6a2cea37ac5","socialdata_lastcheck":null,"email_local":"","email_domain":"thinkwarwick.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:23","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:23-05:00","email":"jacob@thinkwarwick.com","phone":"5305755989","firstName":"Jacob","lastName":"Warwick","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1249761248","ua":"okhttp\/5.3.2","hash":"6612740c88100fd751b3c6a2cea37ac5","socialdata_lastcheck":null,"email_local":"","email_domain":"thinkwarwick.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:23","updated_utc_timestamp":"2026-04-02 16:52:54","created_timestamp":"2025-08-19 12:47:23","updated_timestamp":"2026-04-02 16:52:54","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:33:36","last_mpp_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:23-05:00","email":"jacob@thinkwarwick.com","phone":"5305755989","firstName":"Jacob","lastName":"Warwick","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1249761248","ua":"okhttp\/5.3.2","hash":"6612740c88100fd751b3c6a2cea37ac5","socialdata_lastcheck":null,"email_local":"","email_domain":"thinkwarwick.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:23","updated_utc_timestamp":"2026-04-02 16:52:55","created_timestamp":"2025-08-19 12:47:23","updated_timestamp":"2026-04-02 16:52:55","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:33:36","last_mpp_open_date":"2026-03-19 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:15-05:00","email":"hartley@donnahartley.com","phone":"5305812005","firstName":"Donna","lastName":"Hartley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b29ead836a46a724e0dd62bf817fb28d","socialdata_lastcheck":null,"email_local":"","email_domain":"donnahartley.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:52:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:15","updated_utc_timestamp":"2026-04-02 16:52:56","created_timestamp":"2025-08-19 12:47:15","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:53:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ccde06173e5af446f50dc36dd36","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Georgia","last_name":"Brown","full_name":"Georgia Brown","contact_id":"3027","email":"georgia.brown@udemy.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ccde06173e5af446f50dc36dd36","X-RetellAI-SipTraceId":"call_ccde06173e5af446f50dc36dd36","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166678941,"end_timestamp":1775166783234,"duration_ms":104293,"transcript":"Agent: Hello, may I please 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The official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken due to call ending early.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation as the call ended before confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as no questions were asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not detected as the call ended before any script was delivered.","Debug Analytical Variables":"The call ended due to inactivity before any official opening or survey questions were delivered, resulting in 0% completion and opening accuracy. Since no questions were asked, order integrity and skip logic accuracy remain at 100%. No verbatim compliance or mandatory phrases were detected due to lack of interaction.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4662,4676],"average":4669,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+15108479896","direction":"outbound"},"event_timestamp":1775166787205} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3027 CALL ID: call_ccde06173e5af446f50dc36dd36 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:53:00-05:00","email":"georgia.brown@udemy.com","phone":"5108479896","firstName":"Georgia","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"112641506bd29f7984a076c155aae913","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-25T12:11:40-05:00","udate":"2026-04-02T16:53:08-05:00","edate":"2025-09-25T12:11:40-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:53:00","updated_utc_timestamp":"2026-04-02 16:53:08","created_timestamp":"2025-08-21 15:53:00","updated_timestamp":"2026-04-02 16:53:08","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:53:00-05:00","email":"georgia.brown@udemy.com","phone":"5108479896","firstName":"Georgia","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"112641506bd29f7984a076c155aae913","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-25T12:11:40-05:00","udate":"2026-04-02T16:53:08-05:00","edate":"2025-09-25T12:11:40-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:53:00","updated_utc_timestamp":"2026-04-02 16:53:08","created_timestamp":"2025-08-21 15:53:00","updated_timestamp":"2026-04-02 16:53:08","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:53:00-05:00","email":"georgia.brown@udemy.com","phone":"5108479896","firstName":"Georgia","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"112641506bd29f7984a076c155aae913","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-25T12:11:40-05:00","udate":"2026-04-02T16:53:09-05:00","edate":"2025-09-25T12:11:40-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:53:00","updated_utc_timestamp":"2026-04-02 16:53:09","created_timestamp":"2025-08-21 15:53:00","updated_timestamp":"2026-04-02 16:53:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:53:00-05:00","email":"georgia.brown@udemy.com","phone":"5108479896","firstName":"Georgia","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"112641506bd29f7984a076c155aae913","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-25T12:11:40-05:00","udate":"2026-04-02T16:53:09-05:00","edate":"2025-09-25T12:11:40-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:53:00","updated_utc_timestamp":"2026-04-02 16:53:09","created_timestamp":"2025-08-21 15:53:00","updated_timestamp":"2026-04-02 16:53:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:53:00-05:00","email":"georgia.brown@udemy.com","phone":"5108479896","firstName":"Georgia","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"112641506bd29f7984a076c155aae913","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-25T12:11:40-05:00","udate":"2026-04-02T16:53:09-05:00","edate":"2025-09-25T12:11:40-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:53:00","updated_utc_timestamp":"2026-04-02 16:53:09","created_timestamp":"2025-08-21 15:53:00","updated_timestamp":"2026-04-02 16:53:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:53:00-05:00","email":"georgia.brown@udemy.com","phone":"5108479896","firstName":"Georgia","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"112641506bd29f7984a076c155aae913","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-25T12:11:40-05:00","udate":"2026-04-02T16:53:10-05:00","edate":"2025-09-25T12:11:40-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:53:00","updated_utc_timestamp":"2026-04-02 16:53:10","created_timestamp":"2025-08-21 15:53:00","updated_timestamp":"2026-04-02 16:53:10","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:53:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_30b3e7878016e7bcf6bad16d711","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Hailey","last_name":"Hong","full_name":"Hailey Hong","contact_id":"7197","email":"heesoohong@spigen.com","orgname":"","bloc_notes_ac":"4084715751\r\nDec 3 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_30b3e7878016e7bcf6bad16d711","X-RetellAI-SipTraceId":"call_30b3e7878016e7bcf6bad16d711","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166697798,"end_timestamp":1775166775176,"duration_ms":77378,"transcript":"Agent: Hello, may I please speak with Hailey?\nUser: Hello. Thank you for calling Spigen. Please select from one of the following options. If you know the extension of the party you are trying to reach, please dial it now. Press one for s q one. Press two for logistics system management. \nAgent: Sorry, I didn't hear an extension provided. Could you please let me know the extension for Hailey, or should I \nUser: Press one \nAgent: press one \nUser: for s q one. Press two for logistics system management. \nUser: Hello. Thank you for calling us. Please leave a message and your contact information, and we will get back to you as soon as we can. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Hailey?","words":[{"word":"Hello, ","start":1.653,"end":2.001},{"word":"may ","start":2.001,"end":2.129},{"word":"I ","start":2.129,"end":2.21},{"word":"please ","start":2.21,"end":2.443},{"word":"speak ","start":2.443,"end":2.663},{"word":"with ","start":2.663,"end":2.826},{"word":"Hailey?","start":2.826,"end":3.348}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Thank you for calling Spigen. Please select from one of the following options. If you know the extension of the party you are trying to reach, please dial it now. Press one for s q one. Press two for logistics system management. ","words":[{"word":"Hello. 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The agent pressed the appropriate digit, but the call went to voicemail where a message was left.","cdate":"2026-04-02T16:53:08-05:00","udate":"2026-04-02T16:53:08-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399817\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399817\/field"},"owner":"7197","id":"399817"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"heesoohong@spigen.com","phone":"9495025121","firstName":"Hailey","lastName":"Hong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"4db94b4110aaaebf16266638cefb6d97","socialdata_lastcheck":null,"email_local":"","email_domain":"spigen.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 16:53:08","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 16:53:08","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/automationEntryCounts"},"id":"7197","organization":null}],"fieldValue":{"contact":"7197","field":"77","value":"Voicemail reached, message left","cdate":"2026-04-02T16:53:08-05:00","udate":"2026-04-02T16:53:08-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399819\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399819\/field"},"owner":"7197","id":"399819"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"heesoohong@spigen.com","phone":"9495025121","firstName":"Hailey","lastName":"Hong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"4db94b4110aaaebf16266638cefb6d97","socialdata_lastcheck":null,"email_local":"","email_domain":"spigen.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 16:53:09","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 16:53:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/automationEntryCounts"},"id":"7197","organization":null}],"fieldValue":{"contact":"7197","field":"36","value":"4084715751\r\nDec 3 2025 vm\n2026 Apr 02 call reached voicemail, message left","cdate":"2025-12-03T11:47:02-06:00","udate":"2026-04-02T16:53:09-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234941\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234941\/field"},"owner":"7197","id":"234941"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"heesoohong@spigen.com","phone":"9495025121","firstName":"Hailey","lastName":"Hong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"4db94b4110aaaebf16266638cefb6d97","socialdata_lastcheck":null,"email_local":"","email_domain":"spigen.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"heesoohong@spigen.com","phone":"9495025121","firstName":"Hailey","lastName":"Hong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"4db94b4110aaaebf16266638cefb6d97","socialdata_lastcheck":null,"email_local":"","email_domain":"spigen.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 16:53:09","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 16:53:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7197\/automationEntryCounts"},"id":"7197","organization":null}],"fieldValue":{"contact":"7197","field":"88","value":"Yes","cdate":"2026-04-02T16:53:09-05:00","udate":"2026-04-02T16:53:09-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399823\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399823\/field"},"owner":"7197","id":"399823"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"heesoohong@spigen.com","phone":"9495025121","firstName":"Hailey","lastName":"Hong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"4db94b4110aaaebf16266638cefb6d97","socialdata_lastcheck":null,"email_local":"","email_domain":"spigen.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 16:53:09","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:49-05:00","email":"felipe.lopes@ufv.ca","phone":"6045047441","firstName":"Felipe","lastName":"Lopes","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"03e46c6198528af4084254bdc875f3d4","socialdata_lastcheck":null,"email_local":"","email_domain":"ufv.ca","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:49","updated_utc_timestamp":"2026-04-02 16:53:21","created_timestamp":"2025-08-21 15:43:49","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:49-05:00","email":"felipe.lopes@ufv.ca","phone":"6045047441","firstName":"Felipe","lastName":"Lopes","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"03e46c6198528af4084254bdc875f3d4","socialdata_lastcheck":null,"email_local":"","email_domain":"ufv.ca","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:49","updated_utc_timestamp":"2026-04-02 16:53:21","created_timestamp":"2025-08-21 15:43:49","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:53:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6bf22812f3b8c5c95747a38c9ef","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Emma","last_name":"Nichol","full_name":"Emma Nichol","contact_id":"8250","email":"hr-training@teamkscl.ca","orgname":"","bloc_notes_ac":"","extension":"4","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6bf22812f3b8c5c95747a38c9ef","X-RetellAI-SipTraceId":"call_6bf22812f3b8c5c95747a38c9ef","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166795814,"end_timestamp":1775166798256,"duration_ms":2442,"transcript":"User: Hi. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:11-06:00","email":"jamie.gummo@kscu.com","phone":"6046559806","firstName":"Jamie","lastName":"Gummo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"815469f8d088e5b17e998f70b49436ca","socialdata_lastcheck":null,"email_local":"","email_domain":"kscu.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:11","updated_utc_timestamp":"2026-04-02 16:53:27","created_timestamp":"2025-11-18 09:46:11","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:11-06:00","email":"jamie.gummo@kscu.com","phone":"6046559806","firstName":"Jamie","lastName":"Gummo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"815469f8d088e5b17e998f70b49436ca","socialdata_lastcheck":null,"email_local":"","email_domain":"kscu.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:11","updated_utc_timestamp":"2026-04-02 16:53:27","created_timestamp":"2025-11-18 09:46:11","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:11-06:00","email":"jamie.gummo@kscu.com","phone":"6046559806","firstName":"Jamie","lastName":"Gummo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"815469f8d088e5b17e998f70b49436ca","socialdata_lastcheck":null,"email_local":"","email_domain":"kscu.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:11","updated_utc_timestamp":"2026-04-02 16:53:27","created_timestamp":"2025-11-18 09:46:11","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:53:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_493086bd06b1ba66b246dc9c657","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"George","last_name":"Monterrey","full_name":"George Monterrey","contact_id":"7037","email":"george@thclinic.org","orgname":"","bloc_notes_ac":"4157719850\r\nATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_493086bd06b1ba66b246dc9c657","X-RetellAI-SipTraceId":"call_493086bd06b1ba66b246dc9c657","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166669275,"end_timestamp":1775166801125,"duration_ms":131850,"transcript":"Agent: Hello, may I please speak with George?\nUser: Thank you for calling Tenderloin Housing Clinic. If you know your party's extension, you may enter it at any time. For housing services at four eighty eight Ellis Street, press one. For representative payee office at four eighty eight Ellis Street, press two. For human resources, press three. For payroll, press four. For finance, press five. For law office at seven hundred ten Van Ness, press six. For property management, press seven. For community organizing, press eight. For transitional housing, press nine. For operator, press zero. \nUser: To repeat this menu, press star. Thank you for calling Tenderloin Housing Clinic. If you know your party's extension, you may enter it at any time. For community organizing, please press one. For finance, please press two. For housing services, please press three. For human resources, please press four. For law office, please press five. For payroll, please press six. For property management, please press seven. For rep payee, please press eight. For transitional housing, please press nine. For operator, please press zero. To repeat this menu, please press star. \nUser: Thank you for calling payroll department. For Myrna Martinez, please press one. For Philip Wu, please press two. For Owen Tang, please press three. To repeat this menu, please press star. Thank you for calling payroll department. For Myrna Martinez, please press one. For Philip Blue, please press two. For Owen Tang, please press three. To repeat this menu, please press star. \nUser: We are sorry. There is no one available to take your call. 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Mandatory phrase detection is No because the required phrases were not present in the voicemail interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4644,5581,5583,4766,5640,5789,4971,5012],"average":5248.25,"num_requests":8},"tool_calls":[{"tool_call_id":"9f0e80aff025d38b","name":"press_digit","type":"press_digit","start_time_sec":88.03,"latency_ms":0,"success":true},{"tool_call_id":"a8327e8ff6f05d0b","name":"press_digit","type":"press_digit","start_time_sec":121.567,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+14158853286","direction":"outbound"},"event_timestamp":1775166809234} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7037 CALL ID: call_493086bd06b1ba66b246dc9c657 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"george@thclinic.org","phone":"4158853286","firstName":"George","lastName":"Monterrey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"5cdb040aa3a4fbe149416f2b7ddcb466","socialdata_lastcheck":null,"email_local":"","email_domain":"thclinic.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 16:53:29","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 16:53:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7037\/automationEntryCounts"},"id":"7037","organization":null}],"fieldValue":{"contact":"7037","field":"76","value":"The agent attempted to reach George by calling the Tenderloin Housing Clinic and navigating through the automated phone menu to the payroll department. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"george@thclinic.org","phone":"4158853286","firstName":"George","lastName":"Monterrey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"5cdb040aa3a4fbe149416f2b7ddcb466","socialdata_lastcheck":null,"email_local":"","email_domain":"thclinic.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 16:53:30","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"george@thclinic.org","phone":"4158853286","firstName":"George","lastName":"Monterrey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"5cdb040aa3a4fbe149416f2b7ddcb466","socialdata_lastcheck":null,"email_local":"","email_domain":"thclinic.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 16:53:30","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:53:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fcdb2477290307fe6384286ed6f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Heather","last_name":"Ooms","full_name":"Heather Ooms","contact_id":"7013","email":"hooms@sonobello.com","orgname":"","bloc_notes_ac":"8009951136\r\nATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fcdb2477290307fe6384286ed6f","X-RetellAI-SipTraceId":"call_fcdb2477290307fe6384286ed6f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166803065,"end_timestamp":1775166806200,"duration_ms":3135,"transcript":"User: The destination voice mailbox is full. \n","transcript_object":[{"role":"user","content":"The destination voice mailbox is full. ","words":[{"word":"The ","start":0.43199997999999995,"end":0.7519999700000001},{"word":"destination ","start":0.7519999700000001,"end":1.552},{"word":"voice ","start":1.552,"end":1.792},{"word":"mailbox ","start":1.792,"end":2.4319999},{"word":"is ","start":2.4319999,"end":2.7520000000000002},{"word":"full. ","start":2.7520000000000002,"end":2.992}]}],"transcript_with_tool_calls":[{"role":"user","content":"The destination voice mailbox is full. ","words":[{"word":"The ","start":0.43199997999999995,"end":0.7519999700000001},{"word":"destination ","start":0.7519999700000001,"end":1.552},{"word":"voice ","start":1.552,"end":1.792},{"word":"mailbox ","start":1.792,"end":2.4319999},{"word":"is ","start":2.4319999,"end":2.7520000000000002},{"word":"full. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no human interaction.","Debug Analytical Variables":"The call was unsuccessful because it reached a full voicemail box and no human answered, resulting in no official opening, no survey questions asked, no logical branching, and no required phrases detected. Therefore, all quality metrics are scored at 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4658],"average":4658,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14252021204","direction":"outbound"},"event_timestamp":1775166810741} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7013 CALL ID: call_fcdb2477290307fe6384286ed6f EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was made but reached a full voicemail box, so no conversation with the contact occurred.","cdate":"2026-04-02T16:53:31-05:00","udate":"2026-04-02T16:53:31-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399883\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399883\/field"},"owner":"7013","id":"399883"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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reached full voicemail","cdate":"2026-04-02T16:53:31-05:00","udate":"2026-04-02T16:53:31-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399885\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399885\/field"},"owner":"7013","id":"399885"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 16:53:31","created_timestamp":"2025-11-21 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\/ 01 December 2025 VM\n2026 Apr 02 call reached full voicemail, no message left","cdate":"2025-12-01T15:25:00-06:00","udate":"2026-04-02T16:53:31-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234091\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234091\/field"},"owner":"7013","id":"234091"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 16:53:32","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 16:53:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7013\/automationEntryCounts"},"id":"7013","organization":null}],"fieldValue":{"contact":"7013","field":"88","value":"Yes","cdate":"2026-04-02T16:53:32-05:00","udate":"2026-04-02T16:53:32-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399889\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399889\/field"},"owner":"7013","id":"399889"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 16:53:32","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 16:53:32","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 16:53:32","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 16:53:33","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 16:53:33","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 16:53:33","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:53:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a41ec29591b26505f0a1e7c0b2f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gary","last_name":"DeBora","full_name":"Gary DeBora","contact_id":"7217","email":"gary.debora@smusd.org","orgname":"","bloc_notes_ac":"7607521299\r\nATM / 03 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a41ec29591b26505f0a1e7c0b2f","X-RetellAI-SipTraceId":"call_a41ec29591b26505f0a1e7c0b2f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166807608,"end_timestamp":1775166808941,"duration_ms":1333,"transcript":"User: This is Patricia Storey. \n","transcript_object":[{"role":"user","content":"This is Patricia Storey. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:36-06:00","email":"gary.debora@smusd.org","phone":"7602902803","firstName":"Gary","lastName":"DeBora","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"5658c83b336504800df2bda8a04cd709","socialdata_lastcheck":null,"email_local":"","email_domain":"smusd.org","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:36","updated_utc_timestamp":"2026-04-02 16:53:34","created_timestamp":"2025-11-21 09:54:36","updated_timestamp":"2026-04-02 16:53:34","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:36-06:00","email":"gary.debora@smusd.org","phone":"7602902803","firstName":"Gary","lastName":"DeBora","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"5658c83b336504800df2bda8a04cd709","socialdata_lastcheck":null,"email_local":"","email_domain":"smusd.org","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:36","updated_utc_timestamp":"2026-04-02 16:53:34","created_timestamp":"2025-11-21 09:54:36","updated_timestamp":"2026-04-02 16:53:34","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:53:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4a3f4917df2e8d6db988057a525","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jacqueline","last_name":"Shand","full_name":"Jacqueline Shand","contact_id":"6921","email":"jacqueline@unitedlegwear.com","orgname":"","bloc_notes_ac":"7329020901 Nov 21 2025 vm\r\nNov 25 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 16:53:34","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 16:53:34","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 16:53:35","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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Do you happen to have Robert Greenleaf’s new contact information?\nUser: No. I don't. \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"user","content":"To administration offices for SamTrans, Caltrain, and their Transportation Authority. If this is an emergency, please hang up and call nine one one. To continue this call, you may dial the four digit extension of the person you are trying to reach or to use our dial by name directory, please press one. Otherwise, our receptionist will be with you momentarily. This call is recorded to ensure service quality. 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I will wait for the receptionist to answer so I can ask to speak with Robert.","words":[{"word":"Thank ","start":24.916,"end":25.16},{"word":"you ","start":25.16,"end":25.276},{"word":"for ","start":25.276,"end":25.415},{"word":"the ","start":25.415,"end":25.554},{"word":"information.","start":25.554,"end":26.356},{"word":" I ","start":26.3675,"end":26.4945},{"word":"will ","start":26.4945,"end":26.6685},{"word":"wait ","start":26.6685,"end":26.8775},{"word":"for ","start":26.8775,"end":27.0285},{"word":"the ","start":27.0285,"end":27.1685},{"word":"receptionist ","start":27.1685,"end":27.8065},{"word":"to ","start":27.8065,"end":27.9345},{"word":"answer ","start":27.9345,"end":28.3055},{"word":"so ","start":28.3055,"end":28.4805},{"word":"I ","start":28.4805,"end":28.5615},{"word":"can ","start":28.5615,"end":28.7235},{"word":"ask ","start":28.7235,"end":28.9325},{"word":"to ","start":28.9325,"end":29.0375},{"word":"speak ","start":29.0375,"end":29.2695},{"word":"with ","start":29.2695,"end":29.4205},{"word":"Robert.","start":29.4205,"end":29.9775}],"metadata":{"response_id":4}},{"role":"user","content":"Cemetery county transit. How may I direct your call? ","words":[{"word":"Cemetery ","start":39.646,"end":40.286002},{"word":"county ","start":40.286002,"end":40.766000000000005},{"word":"transit. ","start":40.766000000000005,"end":41.326},{"word":"How ","start":41.326,"end":41.486000000000004},{"word":"may ","start":41.486000000000004,"end":41.566},{"word":"I ","start":41.566,"end":41.646},{"word":"direct ","start":41.646,"end":41.806000000000004},{"word":"your ","start":41.806000000000004,"end":41.966002},{"word":"call? 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May I speak with Robert Greenleaf, please?","words":[{"word":"Yes, ","start":49.482,"end":49.784},{"word":"Robert ","start":49.784,"end":50.051},{"word":"Greenleaf.","start":50.051,"end":50.759},{"word":" May ","start":50.80508325195313,"end":50.980083251953126},{"word":"I ","start":50.980083251953126,"end":51.06108325195312},{"word":"speak ","start":51.06108325195312,"end":51.28108325195313},{"word":"with ","start":51.28108325195313,"end":51.42108325195313},{"word":"Robert ","start":51.42108325195313,"end":51.688083251953124},{"word":"Greenleaf, ","start":51.688083251953124,"end":52.117083251953126},{"word":"please?","start":52.117083251953126,"end":52.80208325195313}],"metadata":{"response_id":7}},{"role":"user","content":"Give me one second. ","words":[{"word":"Give ","start":54.86600000000001,"end":55.186},{"word":"me ","start":55.186,"end":55.346000000000004},{"word":"one ","start":55.346000000000004,"end":55.506},{"word":"second. 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Do you happen to have Robert Greenleaf’s new contact information?","words":[{"word":"I ","start":70.806,"end":70.969},{"word":"understand.","start":70.969,"end":71.747},{"word":" Do ","start":71.76954174804688,"end":71.88554174804688},{"word":"you ","start":71.88554174804688,"end":71.97854174804688},{"word":"happen ","start":71.97854174804688,"end":72.22254174804688},{"word":"to ","start":72.22254174804688,"end":72.35054174804688},{"word":"have ","start":72.35054174804688,"end":72.55954174804687},{"word":"Robert ","start":72.55954174804687,"end":72.83754174804687},{"word":"Greenleaf’s ","start":72.83754174804687,"end":73.29054174804688},{"word":"new ","start":73.29054174804688,"end":73.47654174804687},{"word":"contact ","start":73.47654174804687,"end":73.89454174804688},{"word":"information?","start":73.89454174804688,"end":74.62554174804687}],"metadata":{"response_id":10}},{"role":"user","content":"No. I don't. ","words":[{"word":"No. ","start":75.386,"end":75.786},{"word":"I ","start":75.786,"end":75.946},{"word":"don't. ","start":75.946,"end":76.106}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":77.32,"end":77.599},{"word":"you ","start":77.599,"end":77.738},{"word":"for ","start":77.738,"end":77.924},{"word":"your ","start":77.924,"end":78.087},{"word":"help, ","start":78.087,"end":78.33},{"word":"and ","start":78.33,"end":78.446},{"word":"goodbye.","start":78.446,"end":79.236}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"user","content":"To administration offices for SamTrans, Caltrain, and their Transportation Authority. If this is an emergency, please hang up and call nine one one. To continue this call, you may dial the four digit extension of the person you are trying to reach or to use our dial by name directory, please press one. Otherwise, our receptionist will be with you momentarily. 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I will wait for the receptionist to answer so I can ask to speak with Robert.","words":[{"word":"Thank ","start":24.916,"end":25.16},{"word":"you ","start":25.16,"end":25.276},{"word":"for ","start":25.276,"end":25.415},{"word":"the ","start":25.415,"end":25.554},{"word":"information.","start":25.554,"end":26.356},{"word":" I ","start":26.3675,"end":26.4945},{"word":"will ","start":26.4945,"end":26.6685},{"word":"wait ","start":26.6685,"end":26.8775},{"word":"for ","start":26.8775,"end":27.0285},{"word":"the ","start":27.0285,"end":27.1685},{"word":"receptionist ","start":27.1685,"end":27.8065},{"word":"to ","start":27.8065,"end":27.9345},{"word":"answer ","start":27.9345,"end":28.3055},{"word":"so ","start":28.3055,"end":28.4805},{"word":"I ","start":28.4805,"end":28.5615},{"word":"can ","start":28.5615,"end":28.7235},{"word":"ask ","start":28.7235,"end":28.9325},{"word":"to ","start":28.9325,"end":29.0375},{"word":"speak ","start":29.0375,"end":29.2695},{"word":"with ","start":29.2695,"end":29.4205},{"word":"Robert.","start":29.4205,"end":29.9775}],"metadata":{"response_id":4}},{"role":"user","content":"Cemetery county transit. How may I direct your call? ","words":[{"word":"Cemetery ","start":39.646,"end":40.286002},{"word":"county ","start":40.286002,"end":40.766000000000005},{"word":"transit. ","start":40.766000000000005,"end":41.326},{"word":"How ","start":41.326,"end":41.486000000000004},{"word":"may ","start":41.486000000000004,"end":41.566},{"word":"I ","start":41.566,"end":41.646},{"word":"direct ","start":41.646,"end":41.806000000000004},{"word":"your ","start":41.806000000000004,"end":41.966002},{"word":"call? 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","words":[{"word":"Robert, ","start":46.906000000000006,"end":47.306000000000004},{"word":"do ","start":47.306000000000004,"end":47.386},{"word":"you ","start":47.386,"end":47.466},{"word":"have ","start":47.466,"end":47.54600000000001},{"word":"a ","start":47.54600000000001,"end":47.626000000000005},{"word":"last ","start":47.626000000000005,"end":47.786002},{"word":"name ","start":47.786002,"end":47.86600000000001},{"word":"for ","start":47.86600000000001,"end":48.026},{"word":"Robert? ","start":48.026,"end":48.266000000000005}]},{"role":"agent","content":"Yes, Robert Greenleaf. May I speak with Robert Greenleaf, please?","words":[{"word":"Yes, ","start":49.482,"end":49.784},{"word":"Robert ","start":49.784,"end":50.051},{"word":"Greenleaf.","start":50.051,"end":50.759},{"word":" May ","start":50.80508325195313,"end":50.980083251953126},{"word":"I ","start":50.980083251953126,"end":51.06108325195312},{"word":"speak ","start":51.06108325195312,"end":51.28108325195313},{"word":"with ","start":51.28108325195313,"end":51.42108325195313},{"word":"Robert ","start":51.42108325195313,"end":51.688083251953124},{"word":"Greenleaf, ","start":51.688083251953124,"end":52.117083251953126},{"word":"please?","start":52.117083251953126,"end":52.80208325195313}],"metadata":{"response_id":7}},{"role":"user","content":"Give me one second. ","words":[{"word":"Give ","start":54.86600000000001,"end":55.186},{"word":"me ","start":55.186,"end":55.346000000000004},{"word":"one ","start":55.346000000000004,"end":55.506},{"word":"second. 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Do you happen to have Robert Greenleaf’s new contact information?","words":[{"word":"I ","start":70.806,"end":70.969},{"word":"understand.","start":70.969,"end":71.747},{"word":" Do ","start":71.76954174804688,"end":71.88554174804688},{"word":"you ","start":71.88554174804688,"end":71.97854174804688},{"word":"happen ","start":71.97854174804688,"end":72.22254174804688},{"word":"to ","start":72.22254174804688,"end":72.35054174804688},{"word":"have ","start":72.35054174804688,"end":72.55954174804687},{"word":"Robert ","start":72.55954174804687,"end":72.83754174804687},{"word":"Greenleaf’s ","start":72.83754174804687,"end":73.29054174804688},{"word":"new ","start":73.29054174804688,"end":73.47654174804687},{"word":"contact ","start":73.47654174804687,"end":73.89454174804688},{"word":"information?","start":73.89454174804688,"end":74.62554174804687}],"metadata":{"response_id":10}},{"role":"user","content":"No. I don't. 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The call ended after this information was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"int_code":"08","bloc_notes":"2026 Apr 02 contact informed Robert Greenleaf is retired and no new contact info available","call_summary_title":"Contact retired, no new info","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"90%. The official opening was not fully delivered as the call went through a receptionist first, but the agent confirmed identity and concluded the call properly with a valid outcome and closing.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after identity confirmation and not to a gatekeeper, following protocol.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. The call logically ended after discovering the contact was retired with no further steps needed.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is perfect by default.","Mandatory Phrase Detection":"Yes. The agent used approved closing sentence and followed protocol despite no survey questions.","Debug Analytical Variables":"The call flow completion rate is 90% because the official opening was not fully delivered at the start due to the receptionist answering first, but the agent confirmed the contact's identity and ended the call properly. Official Opening Gate Accuracy is 100% as the opening was only spoken after identity confirmation. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% because the call ended logically after learning the contact was retired. Verbatim Survey Compliance is 100% by default as no survey questions were asked. Mandatory Phrase Detection is Yes because the agent used the approved closing sentence and followed protocol.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4658,5130,5130,5141,5150,4762,5391,4794,4821,4847,4844,5770,5198],"average":5048.923076923077,"num_requests":13},"tool_calls":[{"tool_call_id":"a224bc6601f5d0a2","name":"end_call","type":"end_call","start_time_sec":79.25}],"from_number":"+14374657779","to_number":"+16505086200","direction":"outbound"},"event_timestamp":1775166815353} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7000 CALL ID: call_a88202a80d0c953b93fdfb17634 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:43-06:00","email":"greenleafr@samtrans.com","phone":"6505086200","firstName":"Robert","lastName":"Greenleaf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"854a74d3cfcee487ab3f9d5d7900a7e6","socialdata_lastcheck":null,"email_local":"","email_domain":"samtrans.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:43","updated_utc_timestamp":"2026-04-02 16:53:35","created_timestamp":"2025-11-21 09:53:43","updated_timestamp":"2026-04-02 16:53:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/automationEntryCounts"},"id":"7000","organization":null}],"fieldValue":{"contact":"7000","field":"76","value":"The agent called to speak with Robert Greenleaf but was informed by the receptionist that Robert is retired and no new contact information is available. The call ended after this information was provided.","cdate":"2026-04-02T16:53:35-05:00","udate":"2026-04-02T16:53:35-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399913\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399913\/field"},"owner":"7000","id":"399913"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:43-06:00","email":"greenleafr@samtrans.com","phone":"6505086200","firstName":"Robert","lastName":"Greenleaf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"854a74d3cfcee487ab3f9d5d7900a7e6","socialdata_lastcheck":null,"email_local":"","email_domain":"samtrans.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:43","updated_utc_timestamp":"2026-04-02 16:53:36","created_timestamp":"2025-11-21 09:53:43","updated_timestamp":"2026-04-02 16:53:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/automationEntryCounts"},"id":"7000","organization":null}],"fieldValue":{"contact":"7000","field":"77","value":"Contact retired, no new info","cdate":"2026-04-02T16:53:36-05:00","udate":"2026-04-02T16:53:36-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399915\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399915\/field"},"owner":"7000","id":"399915"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:43-06:00","email":"greenleafr@samtrans.com","phone":"6505086200","firstName":"Robert","lastName":"Greenleaf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"854a74d3cfcee487ab3f9d5d7900a7e6","socialdata_lastcheck":null,"email_local":"","email_domain":"samtrans.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:43","updated_utc_timestamp":"2026-04-02 16:53:36","created_timestamp":"2025-11-21 09:53:43","updated_timestamp":"2026-04-02 16:53:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/automationEntryCounts"},"id":"7000","organization":null}],"fieldValue":{"contact":"7000","field":"36","value":"ATM \/ 01 December 2025 VM\n2026 Apr 02 contact informed Robert Greenleaf is retired and no new contact info available","cdate":"2025-12-01T12:01:41-06:00","udate":"2026-04-02T16:53:36-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/233405\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/233405\/field"},"owner":"7000","id":"233405"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:43-06:00","email":"greenleafr@samtrans.com","phone":"6505086200","firstName":"Robert","lastName":"Greenleaf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"854a74d3cfcee487ab3f9d5d7900a7e6","socialdata_lastcheck":null,"email_local":"","email_domain":"samtrans.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:43","updated_utc_timestamp":"2026-04-02 16:53:36","created_timestamp":"2025-11-21 09:53:43","updated_timestamp":"2026-04-02 16:53:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7000\/automationEntryCounts"},"id":"7000","organization":null}],"fieldValue":{"contact":"7000","field":"88","value":"No","cdate":"2026-04-02T16:53:36-05:00","udate":"2026-04-02T16:53:36-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399917\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399917\/field"},"owner":"7000","id":"399917"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:43-06:00","email":"greenleafr@samtrans.com","phone":"6505086200","firstName":"Robert","lastName":"Greenleaf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"854a74d3cfcee487ab3f9d5d7900a7e6","socialdata_lastcheck":null,"email_local":"","email_domain":"samtrans.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:43","updated_utc_timestamp":"2026-04-02 16:53:37","created_timestamp":"2025-11-21 09:53:43","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:43-06:00","email":"greenleafr@samtrans.com","phone":"6505086200","firstName":"Robert","lastName":"Greenleaf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"854a74d3cfcee487ab3f9d5d7900a7e6","socialdata_lastcheck":null,"email_local":"","email_domain":"samtrans.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:43","updated_utc_timestamp":"2026-04-02 16:53:37","created_timestamp":"2025-11-21 09:53:43","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:53:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c741d9e6dcd0ad7d575ecd6a33e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jennifer","last_name":"Nordmark","full_name":"Jennifer Nordmark","contact_id":"7247","email":"jennifer.nordmark@skydance.com","orgname":"","bloc_notes_ac":"3103149900\r\nATM / 03 December 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:43-06:00","email":"jennifer.nordmark@skydance.com","phone":"4242913400","firstName":"Jennifer","lastName":"Nordmark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"302c73bae7f4e209983bc950cd4e5f69","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:43","updated_utc_timestamp":"2026-04-02 16:53:42","created_timestamp":"2025-11-21 09:54:43","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:43-06:00","email":"jennifer.nordmark@skydance.com","phone":"4242913400","firstName":"Jennifer","lastName":"Nordmark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"302c73bae7f4e209983bc950cd4e5f69","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:43","updated_utc_timestamp":"2026-04-02 16:53:42","created_timestamp":"2025-11-21 09:54:43","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:43-06:00","email":"jennifer.nordmark@skydance.com","phone":"4242913400","firstName":"Jennifer","lastName":"Nordmark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"302c73bae7f4e209983bc950cd4e5f69","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:43","updated_utc_timestamp":"2026-04-02 16:53:43","created_timestamp":"2025-11-21 09:54:43","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:53:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_aa65323fe06048cddc1a25942a9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Whitney","last_name":"Friesen","full_name":"Whitney Friesen","contact_id":"6733","email":"friesen.whitney@destinationcanada.com","orgname":"","bloc_notes_ac":"autre no de téléphone : \r\nNov 20 2025 vm Nov 25 2025 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no de t\u00e9l\u00e9phone\u00a0: \r\nNov 20 2025 vm Nov 25 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T11:23:13-06:00","udate":"2026-04-02T16:53:47-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189179\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189179\/field"},"owner":"6733","id":"189179"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:59-06:00","email":"friesen.whitney@destinationcanada.com","phone":"6046388356","firstName":"Whitney","lastName":"Friesen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a4c84c35944eabe6927befe184a962e","socialdata_lastcheck":null,"email_local":"","email_domain":"destinationcanada.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:59","updated_utc_timestamp":"2026-04-02 16:53:47","created_timestamp":"2025-11-18 09:45:59","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:59-06:00","email":"friesen.whitney@destinationcanada.com","phone":"6046388356","firstName":"Whitney","lastName":"Friesen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a4c84c35944eabe6927befe184a962e","socialdata_lastcheck":null,"email_local":"","email_domain":"destinationcanada.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:59","updated_utc_timestamp":"2026-04-02 16:53:48","created_timestamp":"2025-11-18 09:45:59","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:59-06:00","email":"friesen.whitney@destinationcanada.com","phone":"6046388356","firstName":"Whitney","lastName":"Friesen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a4c84c35944eabe6927befe184a962e","socialdata_lastcheck":null,"email_local":"","email_domain":"destinationcanada.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:59","updated_utc_timestamp":"2026-04-02 16:53:48","created_timestamp":"2025-11-18 09:45:59","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:15-05:00","email":"grethel.koppel@oportun.com","phone":"8556130070","firstName":"Grethel","lastName":"Koppel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5037d60660113da2ef9ac3e05aa48e39","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"13","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:15","updated_utc_timestamp":"2026-04-02 16:53:50","created_timestamp":"2025-08-21 15:48:15","updated_timestamp":"2026-04-02 16:53:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 11:14:08","last_open_date":"2025-09-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:53:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ed8b47a4df9b9367e514e6df7ff","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Fran","last_name":"Senchak","full_name":"Fran Senchak","contact_id":"5161","email":"fran.senchak@sydnexis.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ed8b47a4df9b9367e514e6df7ff","X-RetellAI-SipTraceId":"call_ed8b47a4df9b9367e514e6df7ff","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166827119,"end_timestamp":1775166829957,"duration_ms":2838,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0% . No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0% . No mandatory phrases were detected as the call was not answered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:53:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cc1e0339afd945808c0d9943423","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jason","last_name":"Arhart","full_name":"Jason Arhart","contact_id":"855","email":"jason.arhart@casinoarts.info","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cc1e0339afd945808c0d9943423","X-RetellAI-SipTraceId":"call_cc1e0339afd945808c0d9943423","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166828458,"end_timestamp":1775166834399,"duration_ms":5941,"transcript":"Agent: Hello, may I please speak with Jason?\nUser: Hi. This is Jason. Please leave a message. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Jason?","words":[{"word":"Hello, ","start":1.047,"end":1.326},{"word":"may ","start":1.326,"end":1.453},{"word":"I ","start":1.453,"end":1.511},{"word":"please ","start":1.511,"end":1.732},{"word":"speak ","start":1.732,"end":1.918},{"word":"with ","start":1.918,"end":2.057},{"word":"Jason?","start":2.057,"end":2.614}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Jason. Please leave a message. ","words":[{"word":"Hi. ","start":3.542,"end":3.9419998},{"word":"This ","start":3.9419998,"end":4.102},{"word":"is ","start":4.102,"end":4.2620000000000005},{"word":"Jason. ","start":4.2620000000000005,"end":4.582},{"word":"Please ","start":4.772,"end":5.092},{"word":"leave ","start":5.092,"end":5.3319997},{"word":"a ","start":5.3319997,"end":5.4919996},{"word":"message. ","start":5.4919996,"end":5.732}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Jason?","words":[{"word":"Hello, ","start":1.047,"end":1.326},{"word":"may ","start":1.326,"end":1.453},{"word":"I ","start":1.453,"end":1.511},{"word":"please ","start":1.511,"end":1.732},{"word":"speak ","start":1.732,"end":1.918},{"word":"with ","start":1.918,"end":2.057},{"word":"Jason?","start":2.057,"end":2.614}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Jason. Please leave a message. ","words":[{"word":"Hi. ","start":3.542,"end":3.9419998},{"word":"This ","start":3.9419998,"end":4.102},{"word":"is ","start":4.102,"end":4.2620000000000005},{"word":"Jason. ","start":4.2620000000000005,"end":4.582},{"word":"Please ","start":4.772,"end":5.092},{"word":"leave ","start":5.092,"end":5.3319997},{"word":"a ","start":5.3319997,"end":5.4919996},{"word":"message. 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No survey questions were asked, so compliance is zero.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or survey questions. Official opening gate accuracy is 0% as the opening was not delivered after confirming identity. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is 0% since no required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail and no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4664,4669],"average":4666.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+17028566949","direction":"outbound"},"event_timestamp":1775166838748} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 855 CALL ID: call_cc1e0339afd945808c0d9943423 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:31-05:00","email":"jason.arhart@casinoarts.info","phone":"7028566949","firstName":"Jason","lastName":"Arhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"2","bounced_soft":"0","bounced_date":"2025-11-18","ip":"2130706433","ua":null,"hash":"aaa39b8165ca336dab64139543d6b646","socialdata_lastcheck":null,"email_local":"","email_domain":"casinoarts.info","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:31","updated_utc_timestamp":"2026-04-02 16:53:59","created_timestamp":"2025-08-19 12:47:31","updated_timestamp":"2026-04-02 16:53:59","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/855\/automationEntryCounts"},"id":"855","organization":null}],"fieldValue":{"contact":"855","field":"76","value":"The agent called Jason but reached voicemail. Jason asked the agent to leave a message, but no further conversation took place.","cdate":"2026-04-02T16:53:59-05:00","udate":"2026-04-02T16:53:59-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399969\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399969\/field"},"owner":"855","id":"399969"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:31-05:00","email":"jason.arhart@casinoarts.info","phone":"7028566949","firstName":"Jason","lastName":"Arhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"2","bounced_soft":"0","bounced_date":"2025-11-18","ip":"2130706433","ua":null,"hash":"aaa39b8165ca336dab64139543d6b646","socialdata_lastcheck":null,"email_local":"","email_domain":"casinoarts.info","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 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reached, message requested","cdate":"2026-04-02T16:53:59-05:00","udate":"2026-04-02T16:53:59-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399970\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399970\/field"},"owner":"855","id":"399970"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:31-05:00","email":"jason.arhart@casinoarts.info","phone":"7028566949","firstName":"Jason","lastName":"Arhart","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"2","bounced_soft":"0","bounced_date":"2025-11-18","ip":"2130706433","ua":null,"hash":"aaa39b8165ca336dab64139543d6b646","socialdata_lastcheck":null,"email_local":"","email_domain":"casinoarts.info","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:53:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:31","updated_utc_timestamp":"2026-04-02 16:53:59","created_timestamp":"2025-08-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:00-06:00","email":"javier@bluebottlecoffee.com","phone":"5103321157","firstName":"Javier","lastName":"Acevedo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"4b1b54105a0ed6a428c1e2f612f67a51","socialdata_lastcheck":null,"email_local":"","email_domain":"bluebottlecoffee.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:00","updated_utc_timestamp":"2026-04-02 16:54:06","created_timestamp":"2025-11-21 09:55:00","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:54:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ef3067d2be45036dcd3d8087ad1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jenan","last_name":"Ghazvini","full_name":"Jenan Ghazvini","contact_id":"6907","email":"jenan.g@ocgov.com","orgname":"","bloc_notes_ac":"7148342110\r\nATM Nov 21 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:54:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ea74c87f30b6b2624a2bc3938ca","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jeff","last_name":"Jones","full_name":"Jeff Jones","contact_id":"8979","email":"jeff.jones@tektronix.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ea74c87f30b6b2624a2bc3938ca","X-RetellAI-SipTraceId":"call_ea74c87f30b6b2624a2bc3938ca","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166854126,"end_timestamp":1775166856713,"duration_ms":2587,"transcript":"User: Person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"Person you are trying to reach is currently unavailable. 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Survey order integrity and skip logic accuracy are 100% as no survey questions or branching occurred. Verbatim survey compliance is 100% due to no questions asked. Mandatory phrase detection is No because no required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4678],"average":4678,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15036276526","direction":"outbound"},"event_timestamp":1775166861369} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8979 CALL ID: call_ea74c87f30b6b2624a2bc3938ca EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:16-05:00","email":"jeff.jones@tektronix.com","phone":"5036276526","firstName":"Jeff","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"07b48d7416257906b2634067cd38480c","socialdata_lastcheck":null,"email_local":"","email_domain":"tektronix.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:16","updated_utc_timestamp":"2026-04-02 16:54:22","created_timestamp":"2026-03-18 09:11:16","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:16-05:00","email":"jeff.jones@tektronix.com","phone":"5036276526","firstName":"Jeff","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"07b48d7416257906b2634067cd38480c","socialdata_lastcheck":null,"email_local":"","email_domain":"tektronix.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:16","updated_utc_timestamp":"2026-04-02 16:54:22","created_timestamp":"2026-03-18 09:11:16","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:16-05:00","email":"jeff.jones@tektronix.com","phone":"5036276526","firstName":"Jeff","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"07b48d7416257906b2634067cd38480c","socialdata_lastcheck":null,"email_local":"","email_domain":"tektronix.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:16","updated_utc_timestamp":"2026-04-02 16:54:23","created_timestamp":"2026-03-18 09:11:16","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:54:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_40b9bb76f6153873c119dc25fff","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"SAFe","last_name":"Harrison","full_name":"SAFe Harrison","contact_id":"869","email":"jean@easykeeper.com","orgname":"","bloc_notes_ac":"Oct 6 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_40b9bb76f6153873c119dc25fff","X-RetellAI-SipTraceId":"call_40b9bb76f6153873c119dc25fff","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166819179,"end_timestamp":1775166865434,"duration_ms":46255,"transcript":"User: If you record your 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Please stay on the line. ","words":[{"word":"Thanks, ","start":17.963998,"end":18.364},{"word":"Ellen. ","start":18.364,"end":18.924},{"word":"Please ","start":18.924,"end":19.243999},{"word":"stay ","start":19.243999,"end":19.403999},{"word":"on ","start":19.403999,"end":19.563999},{"word":"the ","start":19.563999,"end":19.643998},{"word":"line. ","start":19.643998,"end":19.803998}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":19.803998,"end":19.963998}]},{"role":"agent","content":"Thank you. 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If you would like to leave an additional message, ","words":[{"word":"I'm ","start":41.553999999999995,"end":41.95399999999999},{"word":"sorry. ","start":41.95399999999999,"end":42.353998},{"word":"This ","start":42.353998,"end":42.513996999999996},{"word":"person ","start":42.513996999999996,"end":42.754},{"word":"is ","start":42.754,"end":42.993997},{"word":"not ","start":42.993997,"end":43.153997},{"word":"available. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:54:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ef32eab6a20333bd858ebc3350f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Felicia","last_name":"Lupu","full_name":"Felicia Lupu","contact_id":"2914","email":"flupu@talend.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ef32eab6a20333bd858ebc3350f","X-RetellAI-SipTraceId":"call_ef32eab6a20333bd858ebc3350f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166859302,"end_timestamp":1775166868331,"duration_ms":9029,"transcript":"Agent: Hello, may I please speak with \nUser: Please \nAgent: Felicia?\nUser: leave your message for four one five six nine one one \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.83,"end":2.271},{"word":"may ","start":2.271,"end":2.445},{"word":"I ","start":2.445,"end":2.527},{"word":"please ","start":2.527,"end":2.747},{"word":"speak ","start":2.747,"end":2.979},{"word":"with ","start":2.979,"end":3.13}],"metadata":{"response_id":0}},{"role":"user","content":"Please ","words":[{"word":"Please ","start":3.456,"end":3.7760000000000002}]},{"role":"agent","content":"Felicia?","words":[{"word":"Felicia?","start":3.13,"end":3.804}],"metadata":{"response_id":0}},{"role":"user","content":"leave your message for four one five six nine one one ","words":[{"word":"leave ","start":3.7760000000000002,"end":4.016},{"word":"your ","start":4.016,"end":4.255999999999999},{"word":"message ","start":4.255999999999999,"end":4.576},{"word":"for 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","start":3.456,"end":3.7760000000000002}]},{"role":"agent","content":"Felicia?","words":[{"word":"Felicia?","start":3.13,"end":3.804}],"metadata":{"response_id":0}},{"role":"user","content":"leave your message for four one five six nine one one ","words":[{"word":"leave ","start":3.7760000000000002,"end":4.016},{"word":"your ","start":4.016,"end":4.255999999999999},{"word":"message ","start":4.255999999999999,"end":4.576},{"word":"for ","start":4.576,"end":4.976},{"word":"four ","start":4.976,"end":5.536},{"word":"one ","start":5.536,"end":5.9359996},{"word":"five ","start":5.9359996,"end":6.335999999999999},{"word":"six ","start":6.585999999999999,"end":7.146},{"word":"nine ","start":7.146,"end":7.7059999999999995},{"word":"one ","start":7.7059999999999995,"end":8.0260002},{"word":"one 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The call did not reach a valid finish state as it ended in voicemail, no official opening or survey questions were asked, but a message was left which is a partial completion.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation as the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call ended in voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with wording.","Mandatory Phrase Detection":"No. The required phrases were not detected as the call ended in voicemail and no official script was followed.","Debug Analytical Variables":"Call Flow Completion Rate is low (10%) because the call ended in voicemail without official opening or survey questions, but a message was left which adds partial completion. Official Opening Gate Accuracy is 0% because no official opening was spoken after identity confirmation. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance is 0% due to no survey questions asked. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:41-05:00","email":"flupu@talend.com","phone":"4156911687","firstName":"Felicia","lastName":"Lupu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"b1f4b43f0ab0699f28df8b85db33d46a","socialdata_lastcheck":null,"email_local":"","email_domain":"talend.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:41","updated_utc_timestamp":"2026-04-02 16:54:35","created_timestamp":"2025-08-21 15:51:41","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:41-05:00","email":"flupu@talend.com","phone":"4156911687","firstName":"Felicia","lastName":"Lupu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"b1f4b43f0ab0699f28df8b85db33d46a","socialdata_lastcheck":null,"email_local":"","email_domain":"talend.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:41","updated_utc_timestamp":"2026-04-02 16:54:35","created_timestamp":"2025-08-21 15:51:41","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:41-05:00","email":"flupu@talend.com","phone":"4156911687","firstName":"Felicia","lastName":"Lupu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"b1f4b43f0ab0699f28df8b85db33d46a","socialdata_lastcheck":null,"email_local":"","email_domain":"talend.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:41","updated_utc_timestamp":"2026-04-02 16:54:36","created_timestamp":"2025-08-21 15:51:41","updated_timestamp":"2026-04-02 16:54:36","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2914\/automationEntryCounts"},"id":"2914","organization":null}],"fieldValue":{"contact":"2914","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_ef32eab6a20333bd858ebc3350f","cdate":"2026-04-02T16:54:36-05:00","udate":"2026-04-02T16:54:36-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400046\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400046\/field"},"owner":"2914","id":"400046"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:54:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2a9a0e8c45ea613a36043d77417","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Janet","last_name":"Fisher","full_name":"Janet Fisher","contact_id":"6933","email":"janet.fisher@yoshinoyaamerica.com","orgname":"","bloc_notes_ac":"8005768017\r\nNov 28 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2a9a0e8c45ea613a36043d77417","X-RetellAI-SipTraceId":"call_2a9a0e8c45ea613a36043d77417","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166871358,"end_timestamp":1775166878514,"duration_ms":7156,"transcript":"User: Jason \nAgent: Hello, \nUser: Parovich. Sorry. But the user's mailbox can't accept more messages. \n","transcript_object":[{"role":"user","content":"Jason ","words":[{"word":"Jason ","start":1.2539999,"end":1.6539999}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.771,"end":2.073}],"metadata":{"response_id":0}},{"role":"user","content":"Parovich. Sorry. But the user's mailbox can't accept more messages. ","words":[{"word":"Parovich. ","start":1.6539999,"end":2.294},{"word":"Sorry. ","start":3.264,"end":4.0639998},{"word":"But ","start":4.0639998,"end":4.224},{"word":"the ","start":4.224,"end":4.384},{"word":"user's ","start":4.384,"end":4.864},{"word":"mailbox ","start":4.864,"end":5.424},{"word":"can't ","start":5.424,"end":5.904},{"word":"accept ","start":5.904,"end":6.144},{"word":"more ","start":6.144,"end":6.5440000000000005},{"word":"messages. ","start":6.5440000000000005,"end":6.864}]}],"transcript_with_tool_calls":[{"role":"user","content":"Jason ","words":[{"word":"Jason ","start":1.2539999,"end":1.6539999}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.771,"end":2.073}],"metadata":{"response_id":0}},{"role":"user","content":"Parovich. Sorry. But the user's mailbox can't accept more messages. ","words":[{"word":"Parovich. ","start":1.6539999,"end":2.294},{"word":"Sorry. ","start":3.264,"end":4.0639998},{"word":"But ","start":4.0639998,"end":4.224},{"word":"the ","start":4.224,"end":4.384},{"word":"user's ","start":4.384,"end":4.864},{"word":"mailbox ","start":4.864,"end":5.424},{"word":"can't ","start":5.424,"end":5.904},{"word":"accept ","start":5.904,"end":6.144},{"word":"more ","start":6.144,"end":6.5440000000000005},{"word":"messages. ","start":6.5440000000000005,"end":6.864}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ad61d2083c2cdf3b9db02fe66bcdff7d14639aac00704f3da373ffd1909b5f06/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ad61d2083c2cdf3b9db02fe66bcdff7d14639aac00704f3da373ffd1909b5f06/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ad61d2083c2cdf3b9db02fe66bcdff7d14639aac00704f3da373ffd1909b5f06/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1093,"p90":1354.6,"p95":1387.3,"p99":1413.46,"min":766,"max":1420,"num":2,"values":[1420,766]},"tts":{"p50":214.5,"p90":220.5,"p95":221.25,"p99":221.85,"min":207,"max":222,"num":2,"values":[222,207]},"knowledge_base":{"p50":64.5,"p90":92.2,"p95":97.6,"p99":101.91999999999999,"min":41,"max":103,"num":4,"values":[103,67,41,62]},"asr":{"p50":29.99999999999909,"p90":49.99980000000032,"p95":57.999880000000275,"p99":67.59997600000004,"min":19.999899999999798,"max":70,"num":13,"values":[30,20,20,19.999899999999798,49.99969999999939,49.999799999999595,29.999799999999595,20.000100000000202,29.999799999999595,49.999800000000505,40.00000000000091,70,29.99999999999909]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.7333333},{"product":"short_call_surcharge","cost":0.4},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.5333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.9},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0666667}],"total_duration_seconds":8,"total_duration_unit_price":0.3791667,"combined_cost":3.0333333},"call_analysis":{"call_summary":"The agent called Jason Parovich but reached his voicemail, which was full and could not accept more messages. No further communication was possible during the call.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 voicemail reached, mailbox full, no message left","call_summary_title":"Voicemail Full - No Message Left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human interaction.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or task completion. Official opening gate accuracy is 0% since the agent did not speak the official opening after identity confirmation. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching logic were executed. Verbatim survey compliance and mandatory phrase detection are 0% as no survey or closing phrases were delivered.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4681,4677],"average":4679,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+13102172140","direction":"outbound"},"event_timestamp":1775166883673} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6933 CALL ID: call_2a9a0e8c45ea613a36043d77417 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"janet.fisher@yoshinoyaamerica.com","phone":"3102172140","firstName":"Janet","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"232687447","ua":"okhttp\/5.3.2","hash":"8b47d1a07f01ce35f26cb8645f67e651","socialdata_lastcheck":null,"email_local":"","email_domain":"yoshinoyaamerica.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:32","updated_utc_timestamp":"2026-04-02 16:54:44","created_timestamp":"2025-11-21 09:53:32","updated_timestamp":"2026-04-02 16:54:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-31 11:11:53","last_open_date":"2026-03-31 11:11:03","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/automationEntryCounts"},"id":"6933","organization":null}],"fieldValue":{"contact":"6933","field":"76","value":"The agent called Jason Parovich but reached his voicemail, which was full and could not accept more messages. No further communication was possible during the call.","cdate":"2026-04-02T16:54:44-05:00","udate":"2026-04-02T16:54:44-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400330\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400330\/field"},"owner":"6933","id":"400330"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"janet.fisher@yoshinoyaamerica.com","phone":"3102172140","firstName":"Janet","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"232687447","ua":"okhttp\/5.3.2","hash":"8b47d1a07f01ce35f26cb8645f67e651","socialdata_lastcheck":null,"email_local":"","email_domain":"yoshinoyaamerica.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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11:11:03","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6933\/automationEntryCounts"},"id":"6933","organization":null}],"fieldValue":{"contact":"6933","field":"77","value":"Voicemail Full - No Message Left","cdate":"2026-04-02T16:54:44-05:00","udate":"2026-04-02T16:54:44-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400339\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400339\/field"},"owner":"6933","id":"400339"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"janet.fisher@yoshinoyaamerica.com","phone":"3102172140","firstName":"Janet","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"232687447","ua":"okhttp\/5.3.2","hash":"8b47d1a07f01ce35f26cb8645f67e651","socialdata_lastcheck":null,"email_local":"","email_domain":"yoshinoyaamerica.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:32","updated_utc_timestamp":"2026-04-02 16:54:44","created_timestamp":"2025-11-21 09:53:32","updated_timestamp":"2026-04-02 16:54:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-31 11:11:53","last_open_date":"2026-03-31 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"janet.fisher@yoshinoyaamerica.com","phone":"3102172140","firstName":"Janet","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"232687447","ua":"okhttp\/5.3.2","hash":"8b47d1a07f01ce35f26cb8645f67e651","socialdata_lastcheck":null,"email_local":"","email_domain":"yoshinoyaamerica.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:32","updated_utc_timestamp":"2026-04-02 16:54:45","created_timestamp":"2025-11-21 09:53:32","updated_timestamp":"2026-04-02 16:54:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-31 11:11:53","last_open_date":"2026-03-31 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"janet.fisher@yoshinoyaamerica.com","phone":"3102172140","firstName":"Janet","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"232687447","ua":"okhttp\/5.3.2","hash":"8b47d1a07f01ce35f26cb8645f67e651","socialdata_lastcheck":null,"email_local":"","email_domain":"yoshinoyaamerica.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:32","updated_utc_timestamp":"2026-04-02 16:54:45","created_timestamp":"2025-11-21 09:53:32","updated_timestamp":"2026-04-02 16:54:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-31 11:11:53","last_open_date":"2026-03-31 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"janet.fisher@yoshinoyaamerica.com","phone":"3102172140","firstName":"Janet","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"232687447","ua":"okhttp\/5.3.2","hash":"8b47d1a07f01ce35f26cb8645f67e651","socialdata_lastcheck":null,"email_local":"","email_domain":"yoshinoyaamerica.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:32","updated_utc_timestamp":"2026-04-02 16:54:45","created_timestamp":"2025-11-21 09:53:32","updated_timestamp":"2026-04-02 16:54:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-31 11:11:53","last_open_date":"2026-03-31 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"janet.fisher@yoshinoyaamerica.com","phone":"3102172140","firstName":"Janet","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"232687447","ua":"okhttp\/5.3.2","hash":"8b47d1a07f01ce35f26cb8645f67e651","socialdata_lastcheck":null,"email_local":"","email_domain":"yoshinoyaamerica.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:32","updated_utc_timestamp":"2026-04-02 16:54:45","created_timestamp":"2025-11-21 09:53:32","updated_timestamp":"2026-04-02 16:54:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-31 11:11:53","last_open_date":"2026-03-31 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"janet.fisher@yoshinoyaamerica.com","phone":"3102172140","firstName":"Janet","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"232687447","ua":"okhttp\/5.3.2","hash":"8b47d1a07f01ce35f26cb8645f67e651","socialdata_lastcheck":null,"email_local":"","email_domain":"yoshinoyaamerica.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:32","updated_utc_timestamp":"2026-04-02 16:54:45","created_timestamp":"2025-11-21 09:53:32","updated_timestamp":"2026-04-02 16:54:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-31 11:11:53","last_open_date":"2026-03-31 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"janet.fisher@yoshinoyaamerica.com","phone":"3102172140","firstName":"Janet","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"232687447","ua":"okhttp\/5.3.2","hash":"8b47d1a07f01ce35f26cb8645f67e651","socialdata_lastcheck":null,"email_local":"","email_domain":"yoshinoyaamerica.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:32","updated_utc_timestamp":"2026-04-02 16:54:46","created_timestamp":"2025-11-21 09:53:32","updated_timestamp":"2026-04-02 16:54:46","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-31 11:11:53","last_open_date":"2026-03-31 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"janet.fisher@yoshinoyaamerica.com","phone":"3102172140","firstName":"Janet","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"232687447","ua":"okhttp\/5.3.2","hash":"8b47d1a07f01ce35f26cb8645f67e651","socialdata_lastcheck":null,"email_local":"","email_domain":"yoshinoyaamerica.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:32","updated_utc_timestamp":"2026-04-02 16:54:46","created_timestamp":"2025-11-21 09:53:32","updated_timestamp":"2026-04-02 16:54:46","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-31 11:11:53","last_open_date":"2026-03-31 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:54:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1401767f684762ec9e7dc9497b2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Greg","last_name":"Brown","full_name":"Greg Brown","contact_id":"816","email":"greg.brown@hemco.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1401767f684762ec9e7dc9497b2","X-RetellAI-SipTraceId":"call_1401767f684762ec9e7dc9497b2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166878886,"end_timestamp":1775166881410,"duration_ms":2524,"transcript":"User: Hi. \nAgent: Hello, may \nUser: You've reached the cell phone, Melba. \n","transcript_object":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.083,"end":1.403}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.004,"end":1.294},{"word":"may ","start":1.294,"end":1.434}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the cell phone, Melba. ","words":[{"word":"You've ","start":1.403,"end":1.6429999},{"word":"reached ","start":1.6429999,"end":1.7229999999999999},{"word":"the ","start":1.7229999999999999,"end":1.8829999},{"word":"cell ","start":1.8829999,"end":2.043},{"word":"phone, ","start":2.043,"end":2.2830000000000004},{"word":"Melba. ","start":2.2830000000000004,"end":2.523}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.083,"end":1.403}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.004,"end":1.294},{"word":"may ","start":1.294,"end":1.434}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the cell phone, Melba. ","words":[{"word":"You've ","start":1.403,"end":1.6429999},{"word":"reached ","start":1.6429999,"end":1.7229999999999999},{"word":"the ","start":1.7229999999999999,"end":1.8829999},{"word":"cell ","start":1.8829999,"end":2.043},{"word":"phone, ","start":2.043,"end":2.2830000000000004},{"word":"Melba. 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No conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the intended contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% since the official opening was never spoken after identity confirmation. Survey order integrity is 0% as no survey questions were asked. Skip logic accuracy is 0% because no branching logic was applied. Verbatim survey compliance is 0% due to absence of survey questions. Mandatory phrase detection is 0% as no required phrases were spoken. Overall, the call was unsuccessful due to no human contact and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4652],"average":4652,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13033198127","direction":"outbound"},"event_timestamp":1775166885846} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 816 CALL ID: call_1401767f684762ec9e7dc9497b2 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:12-05:00","email":"greg.brown@hemco.com","phone":"3033198127","firstName":"Greg","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7cc7b2ac1c83c27d0be1ee1d6f585582","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:12","updated_utc_timestamp":"2026-04-02 16:54:46","created_timestamp":"2025-08-19 12:47:12","updated_timestamp":"2026-04-02 16:54:46","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/automationEntryCounts"},"id":"816","organization":null}],"fieldValue":{"contact":"816","field":"76","value":"The call was an outbound attempt but reached voicemail. No conversation with a human took place.","cdate":"2026-04-02T16:54:46-05:00","udate":"2026-04-02T16:54:46-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400354\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400354\/field"},"owner":"816","id":"400354"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:12-05:00","email":"greg.brown@hemco.com","phone":"3033198127","firstName":"Greg","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7cc7b2ac1c83c27d0be1ee1d6f585582","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:12","updated_utc_timestamp":"2026-04-02 16:54:46","created_timestamp":"2025-08-19 12:47:12","updated_timestamp":"2026-04-02 16:54:46","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/816\/automationEntryCounts"},"id":"816","organization":null}],"fieldValue":{"contact":"816","field":"77","value":"Voicemail reached, no contact","cdate":"2026-04-02T16:54:46-05:00","udate":"2026-04-02T16:54:46-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400356\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400356\/field"},"owner":"816","id":"400356"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:12-05:00","email":"greg.brown@hemco.com","phone":"3033198127","firstName":"Greg","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7cc7b2ac1c83c27d0be1ee1d6f585582","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:12","updated_utc_timestamp":"2026-04-02 16:54:46","created_timestamp":"2025-08-19 12:47:12","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:12-05:00","email":"greg.brown@hemco.com","phone":"3033198127","firstName":"Greg","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7cc7b2ac1c83c27d0be1ee1d6f585582","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:12","updated_utc_timestamp":"2026-04-02 16:54:47","created_timestamp":"2025-08-19 12:47:12","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:12-05:00","email":"greg.brown@hemco.com","phone":"3033198127","firstName":"Greg","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7cc7b2ac1c83c27d0be1ee1d6f585582","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:12","updated_utc_timestamp":"2026-04-02 16:54:47","created_timestamp":"2025-08-19 12:47:12","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:12-05:00","email":"greg.brown@hemco.com","phone":"3033198127","firstName":"Greg","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7cc7b2ac1c83c27d0be1ee1d6f585582","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:12","updated_utc_timestamp":"2026-04-02 16:54:47","created_timestamp":"2025-08-19 12:47:12","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:12-05:00","email":"greg.brown@hemco.com","phone":"3033198127","firstName":"Greg","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7cc7b2ac1c83c27d0be1ee1d6f585582","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:12","updated_utc_timestamp":"2026-04-02 16:54:48","created_timestamp":"2025-08-19 12:47:12","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:54:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9c8dab0179d44238ca1e118feed","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jennifer","last_name":"Exum","full_name":"Jennifer Exum","contact_id":"7317","email":"jennifer@jrecareers.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9c8dab0179d44238ca1e118feed","X-RetellAI-SipTraceId":"call_9c8dab0179d44238ca1e118feed","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166880449,"end_timestamp":1775166883572,"duration_ms":3123,"transcript":"Agent: Hello, may I \nUser: Hi. You've reached Jenny. \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.356,"end":1.67},{"word":"may ","start":1.67,"end":1.832},{"word":"I ","start":1.832,"end":1.937}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Jenny. ","words":[{"word":"Hi. ","start":1.554,"end":1.954},{"word":"You've ","start":1.954,"end":2.1939998},{"word":"reached ","start":2.1939998,"end":2.4339999},{"word":"Jenny. ","start":2.4339999,"end":2.8339999999999996}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.356,"end":1.67},{"word":"may ","start":1.67,"end":1.832},{"word":"I ","start":1.832,"end":1.937}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Jenny. ","words":[{"word":"Hi. ","start":1.554,"end":1.954},{"word":"You've ","start":1.954,"end":2.1939998},{"word":"reached ","start":2.1939998,"end":2.4339999},{"word":"Jenny. 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The official opening was not delivered, no survey questions were asked, and the call ended at voicemail without completion.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation as the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to call ending at voicemail.","Debug Analytical Variables":"The call ended at voicemail after a brief greeting, so the official opening was not delivered (-20%), no survey questions were asked (-5% per question for 5 questions = -25%), no valid outcome was assigned, and no approved closing was spoken. The call was not answered by a human, so official opening gate accuracy is 0%. Survey order and skip logic scores are 0% due to no questions asked. Verbatim compliance and mandatory phrase detection are 0% as no scripted phrases were delivered.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4674],"average":4674,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18587749776","direction":"outbound"},"event_timestamp":1775166888955} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7317 CALL ID: call_9c8dab0179d44238ca1e118feed EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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reached, no message left","cdate":"2026-04-02T16:54:49-05:00","udate":"2026-04-02T16:54:49-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400368\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400368\/field"},"owner":"7317","id":"400368"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:01-06:00","email":"jennifer@jrecareers.com","phone":"8587749776","firstName":"Jennifer","lastName":"Exum","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b2d9f3ab3b4cad1e82c3f557925d7bba","socialdata_lastcheck":null,"email_local":"","email_domain":"jrecareers.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:01","updated_utc_timestamp":"2026-04-02 16:54:49","created_timestamp":"2025-11-21 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:01-06:00","email":"jennifer@jrecareers.com","phone":"8587749776","firstName":"Jennifer","lastName":"Exum","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b2d9f3ab3b4cad1e82c3f557925d7bba","socialdata_lastcheck":null,"email_local":"","email_domain":"jrecareers.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:01","updated_utc_timestamp":"2026-04-02 16:54:51","created_timestamp":"2025-11-21 09:55:01","updated_timestamp":"2026-04-02 16:54:51","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:54:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e8d0ad01264d42ac4d0987c17f2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jenny","last_name":"Drey","full_name":"Jenny Drey","contact_id":"6978","email":"jenny.drey@avanceservices.com","orgname":"","bloc_notes_ac":"8557406555\r\nDec 1 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e8d0ad01264d42ac4d0987c17f2","X-RetellAI-SipTraceId":"call_e8d0ad01264d42ac4d0987c17f2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166883075,"end_timestamp":1775166888907,"duration_ms":5832,"transcript":"User: Hi. This is John. Thank you for calling. You reached five one zero seven five seven \n","transcript_object":[{"role":"user","content":"Hi. This is John. Thank you for calling. You reached five one zero seven five seven ","words":[{"word":"Hi. ","start":0.67,"end":1.1500000000000001},{"word":"This ","start":1.1500000000000001,"end":1.31},{"word":"is ","start":1.31,"end":1.4699999000000001},{"word":"John. ","start":1.4699999000000001,"end":2.03},{"word":"Thank ","start":2.03,"end":2.1899998},{"word":"you ","start":2.1899998,"end":2.27},{"word":"for ","start":2.27,"end":2.4299999},{"word":"calling. 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No mandatory phrases were detected as the call ended in voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended in voicemail without any conversation or task completion. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% due to no interaction with the contact.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4674],"average":4674,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15107573845","direction":"outbound"},"event_timestamp":1775166893268} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6978 CALL ID: call_e8d0ad01264d42ac4d0987c17f2 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 16:54:53","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 16:54:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6978\/automationEntryCounts"},"id":"6978","organization":null}],"fieldValue":{"contact":"6978","field":"76","value":"The call was an outbound attempt to reach the contact but went to voicemail. No conversation with a human took place.","cdate":"2026-04-02T16:54:53-05:00","udate":"2026-04-02T16:54:53-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400378\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400378\/field"},"owner":"6978","id":"400378"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 16:54:53","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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reached, no contact","cdate":"2026-04-02T16:54:53-05:00","udate":"2026-04-02T16:54:53-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400379\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400379\/field"},"owner":"6978","id":"400379"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 16:54:54","created_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 16:54:54","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 16:54:54","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 16:54:55","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 16:54:55","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 16:54:55","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:54:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 16:54:55","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:54:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_703bfea30bd9f9cdf4c38ffbd45","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Greg","last_name":"Dochuk","full_name":"Greg 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:54:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_886193d4ea3b4c93a4fa517c41c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jennifer","last_name":"Bono","full_name":"Jennifer Bono","contact_id":"2812","email":"jennifer.bono@westfraser.com","orgname":"","bloc_notes_ac":"number not in 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a40f70512ccfe7a192d08d183db","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jeffrey","last_name":"Chancellor","full_name":"Jeffrey Chancellor","contact_id":"3304","email":"jchancellor@eckelsandcompany.com","orgname":"","bloc_notes_ac":"Oct 24 2025 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Jeff speaking. \nAgent: Hello Jeffrey. My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that you are aware of the dramatic market changes in the sales process lately \nUser: Lose \nAgent: and the fact that your sales \nUser: lose my number. \nAgent: Absolutely, I will make sure you \nUser: Take me off your list. Lose my number. \nUser: Thank you. Goodbye. \nAgent: Thank you for taking the time to speak with me today. Goodbye.\n","transcript_object":[{"role":"user","content":"Hello. Jeff speaking. ","words":[{"word":"Hello. ","start":0.43999997999999996,"end":0.92},{"word":"Jeff ","start":0.92,"end":1.1600000000000001},{"word":"speaking. ","start":1.1600000000000001,"end":1.4000000000000001}]},{"role":"agent","content":"Hello Jeffrey. 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Goodbye.","words":[{"word":"Thank ","start":19.963,"end":20.218},{"word":"you ","start":20.218,"end":20.334},{"word":"for ","start":20.334,"end":20.45},{"word":"taking ","start":20.45,"end":20.706},{"word":"the ","start":20.706,"end":20.81},{"word":"time ","start":20.81,"end":21.031},{"word":"to ","start":21.031,"end":21.124},{"word":"speak ","start":21.124,"end":21.344},{"word":"with ","start":21.344,"end":21.472},{"word":"me ","start":21.472,"end":21.577},{"word":"today. ","start":21.577,"end":22.053},{"word":"Goodbye.","start":22.098666748046874,"end":22.795666748046877}],"metadata":{"response_id":7}}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. Jeff speaking. ","words":[{"word":"Hello. ","start":0.43999997999999996,"end":0.92},{"word":"Jeff ","start":0.92,"end":1.1600000000000001},{"word":"speaking. ","start":1.1600000000000001,"end":1.4000000000000001}]},{"role":"agent","content":"Hello Jeffrey. 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Goodbye.","words":[{"word":"Thank ","start":19.963,"end":20.218},{"word":"you ","start":20.218,"end":20.334},{"word":"for ","start":20.334,"end":20.45},{"word":"taking ","start":20.45,"end":20.706},{"word":"the ","start":20.706,"end":20.81},{"word":"time ","start":20.81,"end":21.031},{"word":"to ","start":21.031,"end":21.124},{"word":"speak ","start":21.124,"end":21.344},{"word":"with ","start":21.344,"end":21.472},{"word":"me ","start":21.472,"end":21.577},{"word":"today. ","start":21.577,"end":22.053},{"word":"Goodbye.","start":22.098666748046874,"end":22.795666748046877}],"metadata":{"response_id":7}},{"role":"tool_call_invocation","tool_call_id":"74e452a852937b58","name":"end_call","arguments":"{\"execution_message\":\"Thank you for taking the time to speak with me today. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_27cac425eb70dd9d82b72ec14c4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jennifer","last_name":"Lara","full_name":"Jennifer Lara","contact_id":"7348","email":"jennifer.l@oregon.gov","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_27cac425eb70dd9d82b72ec14c4","X-RetellAI-SipTraceId":"call_27cac425eb70dd9d82b72ec14c4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166806866,"end_timestamp":1775166912399,"duration_ms":105533,"transcript":"Agent: Hello, may I please speak 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Is Jennifer available to speak right now?","words":[{"word":"Sorry ","start":14.334,"end":14.682},{"word":"to ","start":14.682,"end":14.775},{"word":"bother ","start":14.775,"end":15.089},{"word":"you.","start":15.089,"end":15.437},{"word":" Is ","start":15.482875,"end":15.622875},{"word":"Jennifer ","start":15.622875,"end":16.005875},{"word":"available ","start":16.005875,"end":16.458875},{"word":"to ","start":16.458875,"end":16.585875},{"word":"speak ","start":16.585875,"end":16.910875},{"word":"right ","start":16.910875,"end":17.108875},{"word":"now?","start":17.108875,"end":17.526875}],"metadata":{"response_id":1}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/4a98c0899cd38db24c3aef68c849a8a4a6e3eeb3a8cf978325129a87efd85c0b/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/4a98c0899cd38db24c3aef68c849a8a4a6e3eeb3a8cf978325129a87efd85c0b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4a98c0899cd38db24c3aef68c849a8a4a6e3eeb3a8cf978325129a87efd85c0b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4a98c0899cd38db24c3aef68c849a8a4a6e3eeb3a8cf978325129a87efd85c0b/public.log","disconnection_reason":"inactivity","latency":{"llm":{"p50":647.5,"p90":649.5,"p95":649.75,"p99":649.95,"min":645,"max":650,"num":2,"values":[650,645]},"tts":{"p50":255.5,"p90":286.3,"p95":290.15,"p99":293.23,"min":217,"max":294,"num":2,"values":[294,217]},"knowledge_base":{"p50":102,"p90":102,"p95":102,"p99":102,"min":102,"max":102,"num":1,"values":[102]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":9.7166667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":7.0666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":11.925},{"product":"llm_token_surcharge","cost":4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.8833333}],"total_duration_seconds":106,"total_duration_unit_price":0.3169025,"combined_cost":33.5916667},"call_analysis":{"call_summary":"The agent attempted to reach Jennifer but was unable to confirm if Jennifer was available to speak. 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:10-06:00","email":"jennifer.l@oregon.gov","phone":"5039863652","firstName":"Jennifer","lastName":"Lara","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"220b3d51142c54ad2ac0f40eda66b5bd","socialdata_lastcheck":null,"email_local":"","email_domain":"oregon.gov","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:10","updated_utc_timestamp":"2026-04-02 16:55:20","created_timestamp":"2025-11-21 09:55:10","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d2291ad6f55635cc513f9a942cb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Hennessey","full_name":"Lisa Hennessey","contact_id":"7127","email":"lhennessey@pinterest.com","orgname":"","bloc_notes_ac":"4157627100\r\nDec 3 2025 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no conversation took place. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of interaction. Overall, the call was unsuccessful as it did not reach a human or complete any part of the intended call flow.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4674],"average":4674,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17147428147","direction":"outbound"},"event_timestamp":1775166923092} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7127 CALL ID: call_d2291ad6f55635cc513f9a942cb EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4a4b1f0db71c31f2dd3adc3122a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Judith","last_name":"Pereira","full_name":"Judith Pereira","contact_id":"6778","email":"judith.pereira@worksafebc.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7039064959\r\nATM / 20 November 2025 VM\r\nATM / 24 November 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4a4b1f0db71c31f2dd3adc3122a","X-RetellAI-SipTraceId":"call_4a4b1f0db71c31f2dd3adc3122a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166914089,"end_timestamp":1775166918792,"duration_ms":4703,"transcript":"Agent: Hello, may I \nUser: You have reached mailbox number six \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.108,"end":1.456},{"word":"may ","start":1.456,"end":1.619},{"word":"I ","start":1.619,"end":1.712}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached mailbox number six ","words":[{"word":"You ","start":1.3880000000000001,"end":1.788},{"word":"have ","start":1.788,"end":1.948},{"word":"reached ","start":1.948,"end":2.4279999},{"word":"mailbox ","start":2.4279999,"end":3.068},{"word":"number 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call was not answered by a human and went directly to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The official opening was not delivered as the call went to voicemail, no questions were asked, no valid outcome or closing was possible.","Official Opening Gate Accuracy":"0% . The official opening was not spoken because the call was not answered by a human and went to voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered by a human.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . None of the required phrases were spoken due to voicemail.","Debug Analytical Variables":"The call was disconnected after reaching voicemail without a human answering, so the official opening was not delivered (-20%), no survey questions were asked (-5% each question, total -25%), no valid outcome or closing was possible (+0%). This results in a 0% call flow completion rate. The official opening gate accuracy is 0% because the opening was never spoken after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is 0% as none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4690],"average":4690,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16046904519","direction":"outbound"},"event_timestamp":1775166924057} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6778 CALL ID: call_4a4b1f0db71c31f2dd3adc3122a EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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reached, no answer","cdate":"2026-04-02T16:55:24-05:00","udate":"2026-04-02T16:55:24-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400442\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400442\/field"},"owner":"6778","id":"400442"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:26-06:00","email":"judith.pereira@worksafebc.com","phone":"6046904519","firstName":"Judith","lastName":"Pereira","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7faa5d937154227eb54af8ec4108e60a","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:26","updated_utc_timestamp":"2026-04-02 16:55:24","created_timestamp":"2025-11-18 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no de t\u00e9l\u00e9phone\u00a0: 7039064959\r\nATM \/ 20 November 2025 VM\r\nATM \/ 24 November 2025 VM\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T11:31:04-06:00","udate":"2026-04-02T16:55:24-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189228\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189228\/field"},"owner":"6778","id":"189228"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:26-06:00","email":"judith.pereira@worksafebc.com","phone":"6046904519","firstName":"Judith","lastName":"Pereira","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7faa5d937154227eb54af8ec4108e60a","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:26","updated_utc_timestamp":"2026-04-02 16:55:25","created_timestamp":"2025-11-18 09:46:26","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:26-06:00","email":"judith.pereira@worksafebc.com","phone":"6046904519","firstName":"Judith","lastName":"Pereira","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7faa5d937154227eb54af8ec4108e60a","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:26","updated_utc_timestamp":"2026-04-02 16:55:25","created_timestamp":"2025-11-18 09:46:26","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:26-06:00","email":"judith.pereira@worksafebc.com","phone":"6046904519","firstName":"Judith","lastName":"Pereira","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7faa5d937154227eb54af8ec4108e60a","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:26","updated_utc_timestamp":"2026-04-02 16:55:25","created_timestamp":"2025-11-18 09:46:26","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:26-06:00","email":"judith.pereira@worksafebc.com","phone":"6046904519","firstName":"Judith","lastName":"Pereira","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7faa5d937154227eb54af8ec4108e60a","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:26","updated_utc_timestamp":"2026-04-02 16:55:26","created_timestamp":"2025-11-18 09:46:26","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7030bcb8de3c86649c3c3f4f021","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Liliana","last_name":"Almanza","full_name":"Liliana Almanza","contact_id":"2585","email":"liliana.almanza@oportun.com","orgname":"","bloc_notes_ac":"Nov 19 2025 vm Nov 24 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b723d5827a8509e7f323572be6d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leslie","last_name":"Powers","full_name":"Leslie Powers","contact_id":"9134","email":"leslie.powers@soundtransit.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b723d5827a8509e7f323572be6d","X-RetellAI-SipTraceId":"call_b723d5827a8509e7f323572be6d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166922715,"end_timestamp":1775166924791,"duration_ms":2076,"transcript":"User: Sorry. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:40-05:00","email":"leanne.gravett@cubic.com","phone":"4477300930","firstName":"Leanne","lastName":"Fcipd","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f88c106248330ec75266e03cb2e15b89","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:40","updated_utc_timestamp":"2026-04-02 16:55:38","created_timestamp":"2025-08-21 15:51:40","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_15a8410d4ed1b996b006105b1dc","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lauren","last_name":"Dockendorf","full_name":"Lauren Dockendorf","contact_id":"6986","email":"lauren.dockendorf@santacruzbicycles.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_15a8410d4ed1b996b006105b1dc","X-RetellAI-SipTraceId":"call_15a8410d4ed1b996b006105b1dc","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166934313,"end_timestamp":1775166937483,"duration_ms":3170,"transcript":"Agent: Hello, \nUser: Hi. Thanks for calling. Leave a message. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.163,"end":1.488}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. Thanks for calling. Leave a message. ","words":[{"word":"Hi. ","start":0.919,"end":1.399},{"word":"Thanks ","start":1.399,"end":1.6389999},{"word":"for ","start":1.6389999,"end":1.799},{"word":"calling. ","start":1.799,"end":2.1989998},{"word":"Leave ","start":2.1989998,"end":2.519},{"word":"a ","start":2.519,"end":2.6789999},{"word":"message. ","start":2.6789999,"end":2.9189999}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.163,"end":1.488}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. Thanks for calling. Leave a message. ","words":[{"word":"Hi. ","start":0.919,"end":1.399},{"word":"Thanks ","start":1.399,"end":1.6389999},{"word":"for ","start":1.6389999,"end":1.799},{"word":"calling. 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Required phrases were not present due to voicemail ending the call.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for all measured metrics. The call was unsuccessful as no human was reached and no task was completed.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4706],"average":4706,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18314192132","direction":"outbound"},"event_timestamp":1775166941605} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6986 CALL ID: call_15a8410d4ed1b996b006105b1dc EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"lauren.dockendorf@santacruzbicycles.com","phone":"8314192132","firstName":"Lauren","lastName":"Dockendorf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c525cf9f457590f3b57fc2ce6e5f6ddd","socialdata_lastcheck":null,"email_local":"","email_domain":"santacruzbicycles.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 16:55:41","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 16:55:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:25:29","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/automationEntryCounts"},"id":"6986","organization":null}],"fieldValue":{"contact":"6986","field":"76","value":"The call was answered by voicemail, and the user requested to leave a message. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"lauren.dockendorf@santacruzbicycles.com","phone":"8314192132","firstName":"Lauren","lastName":"Dockendorf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c525cf9f457590f3b57fc2ce6e5f6ddd","socialdata_lastcheck":null,"email_local":"","email_domain":"santacruzbicycles.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 16:55:42","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 16:55:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"lauren.dockendorf@santacruzbicycles.com","phone":"8314192132","firstName":"Lauren","lastName":"Dockendorf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c525cf9f457590f3b57fc2ce6e5f6ddd","socialdata_lastcheck":null,"email_local":"","email_domain":"santacruzbicycles.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 16:55:43","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 16:55:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"lauren.dockendorf@santacruzbicycles.com","phone":"8314192132","firstName":"Lauren","lastName":"Dockendorf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c525cf9f457590f3b57fc2ce6e5f6ddd","socialdata_lastcheck":null,"email_local":"","email_domain":"santacruzbicycles.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 16:55:43","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 16:55:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"lauren.dockendorf@santacruzbicycles.com","phone":"8314192132","firstName":"Lauren","lastName":"Dockendorf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c525cf9f457590f3b57fc2ce6e5f6ddd","socialdata_lastcheck":null,"email_local":"","email_domain":"santacruzbicycles.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 16:55:44","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 16:55:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"lauren.dockendorf@santacruzbicycles.com","phone":"8314192132","firstName":"Lauren","lastName":"Dockendorf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c525cf9f457590f3b57fc2ce6e5f6ddd","socialdata_lastcheck":null,"email_local":"","email_domain":"santacruzbicycles.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 16:55:44","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 16:55:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_198d759ce6ec7f0c22be1d4f943","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leif","last_name":"Wennerstrom","full_name":"Leif Wennerstrom","contact_id":"2342","email":"leif.wennerstrom@dialpad.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_198d759ce6ec7f0c22be1d4f943","X-RetellAI-SipTraceId":"call_198d759ce6ec7f0c22be1d4f943","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166932621,"end_timestamp":1775166936108,"duration_ms":3487,"transcript":"User: Your call has 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The call did not reach a valid finish state as it ended immediately with voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was delivered since the call was not answered by a human and no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human interaction.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not present as the call was not answered by a human and no script was followed.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% because no identity confirmation or official opening was delivered. Survey order integrity score is 0% as no survey questions were asked. Skip logic accuracy is 0% due to no branching or survey progression. Verbatim survey compliance is 0% since no questions were asked. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:30-05:00","email":"leif.wennerstrom@dialpad.com","phone":"2144171044","firstName":"Leif","lastName":"Wennerstrom","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"af8051cb010ce1ddeffb0b6576e7160d","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:30","updated_utc_timestamp":"2026-04-02 16:55:43","created_timestamp":"2025-08-21 15:43:30","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:30-05:00","email":"leif.wennerstrom@dialpad.com","phone":"2144171044","firstName":"Leif","lastName":"Wennerstrom","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"af8051cb010ce1ddeffb0b6576e7160d","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:30","updated_utc_timestamp":"2026-04-02 16:55:43","created_timestamp":"2025-08-21 15:43:30","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:30-05:00","email":"leif.wennerstrom@dialpad.com","phone":"2144171044","firstName":"Leif","lastName":"Wennerstrom","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"af8051cb010ce1ddeffb0b6576e7160d","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:30","updated_utc_timestamp":"2026-04-02 16:55:43","created_timestamp":"2025-08-21 15:43:30","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:30-05:00","email":"leif.wennerstrom@dialpad.com","phone":"2144171044","firstName":"Leif","lastName":"Wennerstrom","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"af8051cb010ce1ddeffb0b6576e7160d","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:30","updated_utc_timestamp":"2026-04-02 16:55:43","created_timestamp":"2025-08-21 15:43:30","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:30-05:00","email":"leif.wennerstrom@dialpad.com","phone":"2144171044","firstName":"Leif","lastName":"Wennerstrom","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"af8051cb010ce1ddeffb0b6576e7160d","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:30","updated_utc_timestamp":"2026-04-02 16:55:44","created_timestamp":"2025-08-21 15:43:30","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_692cf8cb4dbeaed3fb98b93e30b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kristin","last_name":"Fuson","full_name":"Kristin Fuson","contact_id":"6909","email":"kristin.fuson@alaskaair.com","orgname":"","bloc_notes_ac":"2063925040\r\nATM Nov 21 2025 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","words":[{"word":"Hello. ","start":1.547,"end":2.2670000000000003}]},{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.365,"end":1.679},{"word":"may ","start":1.679,"end":1.841},{"word":"I ","start":1.841,"end":1.911},{"word":"please ","start":1.911,"end":2.143},{"word":"speak ","start":2.143,"end":2.352},{"word":"with ","start":2.352,"end":2.491}],"metadata":{"response_id":0}},{"role":"user","content":"I'm not available at the moment. ","words":[{"word":"I'm ","start":2.2670000000000003,"end":2.587},{"word":"not ","start":2.587,"end":2.7470000000000003},{"word":"available ","start":2.7470000000000003,"end":3.1470000000000002},{"word":"at ","start":3.1470000000000002,"end":3.307},{"word":"the ","start":3.307,"end":3.4669998},{"word":"moment. ","start":3.4669998,"end":3.6270000000000002}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. ","words":[{"word":"Hello. 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No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken during the call.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% because the official opening was never spoken due to no contact. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% as no survey questions were asked. Mandatory phrase detection is 0% because no required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail and no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4686],"average":4686,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12063106112","direction":"outbound"},"event_timestamp":1775166942135} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6909 CALL ID: call_692cf8cb4dbeaed3fb98b93e30b EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"kristin.fuson@alaskaair.com","phone":"2063106112","firstName":"Kristin","lastName":"Fuson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"73126a8ed64d8fe3e4a323f49795debd","socialdata_lastcheck":null,"email_local":"","email_domain":"alaskaair.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 16:55:42","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 16:55:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/automationEntryCounts"},"id":"6909","organization":null}],"fieldValue":{"contact":"6909","field":"76","value":"The call was made but reached voicemail as the contact was not available to speak at the moment. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"kristin.fuson@alaskaair.com","phone":"2063106112","firstName":"Kristin","lastName":"Fuson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"73126a8ed64d8fe3e4a323f49795debd","socialdata_lastcheck":null,"email_local":"","email_domain":"alaskaair.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 16:55:43","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"kristin.fuson@alaskaair.com","phone":"2063106112","firstName":"Kristin","lastName":"Fuson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"73126a8ed64d8fe3e4a323f49795debd","socialdata_lastcheck":null,"email_local":"","email_domain":"alaskaair.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 16:55:43","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"kristin.fuson@alaskaair.com","phone":"2063106112","firstName":"Kristin","lastName":"Fuson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"73126a8ed64d8fe3e4a323f49795debd","socialdata_lastcheck":null,"email_local":"","email_domain":"alaskaair.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 16:55:43","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"kristin.fuson@alaskaair.com","phone":"2063106112","firstName":"Kristin","lastName":"Fuson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"73126a8ed64d8fe3e4a323f49795debd","socialdata_lastcheck":null,"email_local":"","email_domain":"alaskaair.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 16:55:44","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:01-06:00","email":"kelsey.sato@smartsheet.com","phone":"4254461651","firstName":"Kelsey","lastName":"Sato","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8622fb650e4a982ecc78f3558f2dc037","socialdata_lastcheck":null,"email_local":"","email_domain":"smartsheet.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:01","updated_utc_timestamp":"2026-04-02 16:55:45","created_timestamp":"2025-11-21 09:54:01","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:01-06:00","email":"kelsey.sato@smartsheet.com","phone":"4254461651","firstName":"Kelsey","lastName":"Sato","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8622fb650e4a982ecc78f3558f2dc037","socialdata_lastcheck":null,"email_local":"","email_domain":"smartsheet.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:01","updated_utc_timestamp":"2026-04-02 16:55:45","created_timestamp":"2025-11-21 09:54:01","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_59e499c7273d77b2220f1fd77a2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kimberly","last_name":"Harris","full_name":"Kimberly Harris","contact_id":"7157","email":"kimberly@polleverywhere.com","orgname":"","bloc_notes_ac":"7733820377\r\nDec 3 2025 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You've \nAgent: Hello, may I \nUser: reached Kim Harris. \n","transcript_object":[{"role":"user","content":"Hi. You've ","words":[{"word":"Hi. ","start":1.764,"end":2.1639999},{"word":"You've ","start":2.1639999,"end":2.4039999}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.754,"end":2.184},{"word":"may ","start":2.184,"end":2.37},{"word":"I ","start":2.37,"end":2.439}],"metadata":{"response_id":0}},{"role":"user","content":"reached Kim Harris. ","words":[{"word":"reached ","start":2.4039999,"end":2.644},{"word":"Kim ","start":2.644,"end":2.884},{"word":"Harris. ","start":2.884,"end":3.124}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You've ","words":[{"word":"Hi. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:20-06:00","email":"kimberly@polleverywhere.com","phone":"9498928800","firstName":"Kimberly","lastName":"Harris","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"3353c96112c6fef0295aa23f0aaccfef","socialdata_lastcheck":null,"email_local":"","email_domain":"polleverywhere.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:20","updated_utc_timestamp":"2026-04-02 16:55:49","created_timestamp":"2025-11-21 09:54:20","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:20-06:00","email":"kimberly@polleverywhere.com","phone":"9498928800","firstName":"Kimberly","lastName":"Harris","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"3353c96112c6fef0295aa23f0aaccfef","socialdata_lastcheck":null,"email_local":"","email_domain":"polleverywhere.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:20","updated_utc_timestamp":"2026-04-02 16:55:49","created_timestamp":"2025-11-21 09:54:20","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d7c4be3b1df137ea0ce4c0b405f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Julie","last_name":"Deppa","full_name":"Julie Deppa","contact_id":"7211","email":"julie.deppa@tbcs.org","orgname":"","bloc_notes_ac":"2537409464\r\nATM Dec 3 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d7c4be3b1df137ea0ce4c0b405f","X-RetellAI-SipTraceId":"call_d7c4be3b1df137ea0ce4c0b405f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166927370,"end_timestamp":1775166943258,"duration_ms":15888,"transcript":"Agent: Hello, may I please speak with Julie?\nUser: Hello? This is her. \nAgent: Hello Julie. My name is Ellen, and I’m calling on behalf of AtmanCo.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Julie?","words":[{"word":"Hello, ","start":1.193,"end":1.82},{"word":"may ","start":1.82,"end":2.017},{"word":"I ","start":2.017,"end":2.11},{"word":"please ","start":2.11,"end":2.354},{"word":"speak ","start":2.354,"end":2.574},{"word":"with ","start":2.574,"end":2.737},{"word":"Julie?","start":2.737,"end":3.329}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? This is her. ","words":[{"word":"Hello? ","start":1.143,"end":1.543},{"word":"This ","start":4.2329996,"end":4.553},{"word":"is ","start":4.553,"end":4.713},{"word":"her. ","start":4.713,"end":4.953}]},{"role":"agent","content":"Hello Julie. 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This is her. ","words":[{"word":"Hello? ","start":1.143,"end":1.543},{"word":"This ","start":4.2329996,"end":4.553},{"word":"is ","start":4.553,"end":4.713},{"word":"her. ","start":4.713,"end":4.953}]},{"role":"agent","content":"Hello Julie. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d4f47f2cfc0e95dbf560628ad46","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Karen","last_name":"Fascenda","full_name":"Karen Fascenda","contact_id":"3022","email":"karen.fascenda@udemy.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d4f47f2cfc0e95dbf560628ad46","X-RetellAI-SipTraceId":"call_d4f47f2cfc0e95dbf560628ad46","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166941862,"end_timestamp":1775166944761,"duration_ms":2899,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of gate accuracy.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is perfect by default.","Mandatory Phrase Detection":"100%. No phrases were expected or missed due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 100% as no opening was attempted before identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 100% by default since no survey questions were asked. Mandatory phrase detection is also 100% as no phrases were expected in a voicemail scenario.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4675],"average":4675,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16097511973","direction":"outbound"},"event_timestamp":1775166949039} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3022 CALL ID: call_d4f47f2cfc0e95dbf560628ad46 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:57-05:00","email":"karen.fascenda@udemy.com","phone":"6097511973","firstName":"Karen","lastName":"Fascenda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"169155d18c0768fa060cf6e0866a45ab","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:57","updated_utc_timestamp":"2026-04-02 16:55:50","created_timestamp":"2025-08-21 15:52:57","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:57-05:00","email":"karen.fascenda@udemy.com","phone":"6097511973","firstName":"Karen","lastName":"Fascenda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"169155d18c0768fa060cf6e0866a45ab","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:57","updated_utc_timestamp":"2026-04-02 16:55:50","created_timestamp":"2025-08-21 15:52:57","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:57-05:00","email":"karen.fascenda@udemy.com","phone":"6097511973","firstName":"Karen","lastName":"Fascenda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"169155d18c0768fa060cf6e0866a45ab","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:57","updated_utc_timestamp":"2026-04-02 16:55:50","created_timestamp":"2025-08-21 15:52:57","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:57-05:00","email":"karen.fascenda@udemy.com","phone":"6097511973","firstName":"Karen","lastName":"Fascenda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"169155d18c0768fa060cf6e0866a45ab","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:57","updated_utc_timestamp":"2026-04-02 16:55:51","created_timestamp":"2025-08-21 15:52:57","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:57-05:00","email":"karen.fascenda@udemy.com","phone":"6097511973","firstName":"Karen","lastName":"Fascenda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"169155d18c0768fa060cf6e0866a45ab","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:57","updated_utc_timestamp":"2026-04-02 16:55:51","created_timestamp":"2025-08-21 15:52:57","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:57-05:00","email":"karen.fascenda@udemy.com","phone":"6097511973","firstName":"Karen","lastName":"Fascenda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"169155d18c0768fa060cf6e0866a45ab","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:57","updated_utc_timestamp":"2026-04-02 16:55:51","created_timestamp":"2025-08-21 15:52:57","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:55:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6085f7fbd03c2f2c10d73a7a46f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leah","last_name":"Pfeifer","full_name":"Leah Pfeifer","contact_id":"2324","email":"leah.pfeifer@dialpad.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6085f7fbd03c2f2c10d73a7a46f","X-RetellAI-SipTraceId":"call_6085f7fbd03c2f2c10d73a7a46f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166951160,"end_timestamp":1775166953111,"duration_ms":1951,"transcript":"User: No one is available. \n","transcript_object":[{"role":"user","content":"No one is available. 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The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. Required phrases were not present due to no human interaction.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4677],"average":4677,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16172037602","direction":"outbound"},"event_timestamp":1775166957876} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2324 CALL ID: call_6085f7fbd03c2f2c10d73a7a46f EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:22-05:00","email":"leah.pfeifer@dialpad.com","phone":"6172037602","firstName":"Leah","lastName":"Pfeifer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f183490a0b135098898267a8c83385f","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:22","updated_utc_timestamp":"2026-04-02 16:55:58","created_timestamp":"2025-08-21 15:43:22","updated_timestamp":"2026-04-02 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call was made but reached voicemail, and no conversation with a human took place.","cdate":"2026-04-02T16:55:58-05:00","udate":"2026-04-02T16:55:58-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400562\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400562\/field"},"owner":"2324","id":"400562"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:22-05:00","email":"leah.pfeifer@dialpad.com","phone":"6172037602","firstName":"Leah","lastName":"Pfeifer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f183490a0b135098898267a8c83385f","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 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reached, no answer","cdate":"2026-04-02T16:55:58-05:00","udate":"2026-04-02T16:55:58-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400563\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400563\/field"},"owner":"2324","id":"400563"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:22-05:00","email":"leah.pfeifer@dialpad.com","phone":"6172037602","firstName":"Leah","lastName":"Pfeifer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f183490a0b135098898267a8c83385f","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:22","updated_utc_timestamp":"2026-04-02 16:55:58","created_timestamp":"2025-08-21 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Apr 02 call reached voicemail, no human answered","cdate":"2026-04-02T16:55:58-05:00","udate":"2026-04-02T16:55:58-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400564\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400564\/field"},"owner":"2324","id":"400564"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:22-05:00","email":"leah.pfeifer@dialpad.com","phone":"6172037602","firstName":"Leah","lastName":"Pfeifer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f183490a0b135098898267a8c83385f","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:22","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:22-05:00","email":"leah.pfeifer@dialpad.com","phone":"6172037602","firstName":"Leah","lastName":"Pfeifer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f183490a0b135098898267a8c83385f","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:22","updated_utc_timestamp":"2026-04-02 16:55:59","created_timestamp":"2025-08-21 15:43:22","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:22-05:00","email":"leah.pfeifer@dialpad.com","phone":"6172037602","firstName":"Leah","lastName":"Pfeifer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f183490a0b135098898267a8c83385f","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:22","updated_utc_timestamp":"2026-04-02 16:55:59","created_timestamp":"2025-08-21 15:43:22","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:22-05:00","email":"leah.pfeifer@dialpad.com","phone":"6172037602","firstName":"Leah","lastName":"Pfeifer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f183490a0b135098898267a8c83385f","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:55:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:22","updated_utc_timestamp":"2026-04-02 16:55:59","created_timestamp":"2025-08-21 15:43:22","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:13-05:00","email":"leo.crimbley@udemy.com","phone":"2547688571","firstName":"Leo","lastName":"Crimbley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168660173","ua":"okhttp\/5.3.2","hash":"da3c261a7e00dbcb4f0ca42994a5be53","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:13","updated_utc_timestamp":"2026-04-02 16:56:04","created_timestamp":"2025-08-21 15:44:13","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:13-05:00","email":"leo.crimbley@udemy.com","phone":"2547688571","firstName":"Leo","lastName":"Crimbley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168660173","ua":"okhttp\/5.3.2","hash":"da3c261a7e00dbcb4f0ca42994a5be53","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:13","updated_utc_timestamp":"2026-04-02 16:56:05","created_timestamp":"2025-08-21 15:44:13","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:13-05:00","email":"leo.crimbley@udemy.com","phone":"2547688571","firstName":"Leo","lastName":"Crimbley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168660173","ua":"okhttp\/5.3.2","hash":"da3c261a7e00dbcb4f0ca42994a5be53","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:13","updated_utc_timestamp":"2026-04-02 16:56:05","created_timestamp":"2025-08-21 15:44:13","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:13-05:00","email":"leo.crimbley@udemy.com","phone":"2547688571","firstName":"Leo","lastName":"Crimbley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168660173","ua":"okhttp\/5.3.2","hash":"da3c261a7e00dbcb4f0ca42994a5be53","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:13","updated_utc_timestamp":"2026-04-02 16:56:05","created_timestamp":"2025-08-21 15:44:13","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:13-05:00","email":"leo.crimbley@udemy.com","phone":"2547688571","firstName":"Leo","lastName":"Crimbley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168660173","ua":"okhttp\/5.3.2","hash":"da3c261a7e00dbcb4f0ca42994a5be53","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:13","updated_utc_timestamp":"2026-04-02 16:56:05","created_timestamp":"2025-08-21 15:44:13","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:13-05:00","email":"leo.crimbley@udemy.com","phone":"2547688571","firstName":"Leo","lastName":"Crimbley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168660173","ua":"okhttp\/5.3.2","hash":"da3c261a7e00dbcb4f0ca42994a5be53","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:13","updated_utc_timestamp":"2026-04-02 16:56:06","created_timestamp":"2025-08-21 15:44:13","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dc1c0d8c07d55a5943a8bc3128b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laila","last_name":"Cassis","full_name":"Laila Cassis","contact_id":"5084","email":"lcassis@trinitycounty.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_dc1c0d8c07d55a5943a8bc3128b","X-RetellAI-SipTraceId":"call_dc1c0d8c07d55a5943a8bc3128b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166919375,"end_timestamp":1775166961799,"duration_ms":42424,"transcript":"Agent: Hello, \nUser: Good afternoon. Human Resources. Leo speaking. Can I help you? \nAgent: Good afternoon, \nUser: Hello? \nAgent: Leo. May I please speak with Laila?\nUser: This is? \nAgent: My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Laila, please?\nUser: This is Leila. \nAgent: Hello Laila. My name is Ellen, and I’m calling on behalf of AtmanCo.\nUser: Okay. \nAgent: I’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar on April 8th, called \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.046,"end":1.464}],"metadata":{"response_id":0}},{"role":"user","content":"Good afternoon. Human Resources. Leo speaking. Can I help you? ","words":[{"word":"Good ","start":0.82599995,"end":1.066},{"word":"afternoon. ","start":1.066,"end":1.6259999},{"word":"Human ","start":1.6259999,"end":1.8659999},{"word":"Resources. 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May I please speak with Laila?","words":[{"word":"Leo.","start":5.571,"end":6.013},{"word":" May ","start":6.058541748046875,"end":6.198541748046875},{"word":"I ","start":6.198541748046875,"end":6.267541748046875},{"word":"please ","start":6.267541748046875,"end":6.500541748046875},{"word":"speak ","start":6.500541748046875,"end":6.755541748046875},{"word":"with ","start":6.755541748046875,"end":6.941541748046875},{"word":"Laila?","start":6.941541748046875,"end":7.545541748046875}],"metadata":{"response_id":4}},{"role":"user","content":"This is? ","words":[{"word":"This ","start":8.346,"end":8.746},{"word":"is? ","start":8.746,"end":8.906}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d22cbe17c6d6b9e3837d6c8a3de","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kris","last_name":"Hunter","full_name":"Kris Hunter","contact_id":"6796","email":"khunter@technologyforliving.org","orgname":"","bloc_notes_ac":"autre no de téléphone : 8663261245\r\nNov 20 2025 she is 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","words":[{"word":"Hi. ","start":20.342000000000002,"end":20.661999},{"word":"reached ","start":20.962000000000003,"end":21.202},{"word":"Technology ","start":21.202,"end":21.762001},{"word":"for ","start":21.762001,"end":22.002001},{"word":"Living ","start":22.002001,"end":22.242},{"word":"program. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7ec0a2951d920feefc865a7cfc5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kristen","last_name":"Hertel","full_name":"Kristen Hertel","contact_id":"7309","email":"kristen@toppotdoughnuts.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7ec0a2951d920feefc865a7cfc5","X-RetellAI-SipTraceId":"call_7ec0a2951d920feefc865a7cfc5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166969879,"end_timestamp":1775166972772,"duration_ms":2893,"transcript":"User: You have reached Kristen Hurdle. \n","transcript_object":[{"role":"user","content":"You have reached Kristen Hurdle. 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The call did not reach a valid finish state as it ended immediately with voicemail and no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call ended immediately with voicemail, so no official opening, survey questions, or closing phrases were delivered. 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{"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kristen@toppotdoughnuts.com","phone":"4252386812","firstName":"Kristen","lastName":"Hertel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0e9dd6d5cfe90bc9f041da4952ad06ff","socialdata_lastcheck":null,"email_local":"","email_domain":"toppotdoughnuts.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 16:56:18","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 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call was made to Kristen Hurdle but went to voicemail without any conversation.","cdate":"2026-04-02T16:56:18-05:00","udate":"2026-04-02T16:56:18-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400620\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400620\/field"},"owner":"7309","id":"400620"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kristen@toppotdoughnuts.com","phone":"4252386812","firstName":"Kristen","lastName":"Hertel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0e9dd6d5cfe90bc9f041da4952ad06ff","socialdata_lastcheck":null,"email_local":"","email_domain":"toppotdoughnuts.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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reached, no message left","cdate":"2026-04-02T16:56:18-05:00","udate":"2026-04-02T16:56:18-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400622\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400622\/field"},"owner":"7309","id":"400622"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kristen@toppotdoughnuts.com","phone":"4252386812","firstName":"Kristen","lastName":"Hertel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0e9dd6d5cfe90bc9f041da4952ad06ff","socialdata_lastcheck":null,"email_local":"","email_domain":"toppotdoughnuts.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kristen@toppotdoughnuts.com","phone":"4252386812","firstName":"Kristen","lastName":"Hertel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0e9dd6d5cfe90bc9f041da4952ad06ff","socialdata_lastcheck":null,"email_local":"","email_domain":"toppotdoughnuts.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 16:56:19","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kristen@toppotdoughnuts.com","phone":"4252386812","firstName":"Kristen","lastName":"Hertel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0e9dd6d5cfe90bc9f041da4952ad06ff","socialdata_lastcheck":null,"email_local":"","email_domain":"toppotdoughnuts.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 16:56:19","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kristen@toppotdoughnuts.com","phone":"4252386812","firstName":"Kristen","lastName":"Hertel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0e9dd6d5cfe90bc9f041da4952ad06ff","socialdata_lastcheck":null,"email_local":"","email_domain":"toppotdoughnuts.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 16:56:19","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4d8ca3a7ffad1d07ff1024bd116","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kristen","last_name":"Phelan","full_name":"Kristen Phelan","contact_id":"8556","email":"kristen.phelan@watercoolercasting.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4d8ca3a7ffad1d07ff1024bd116","X-RetellAI-SipTraceId":"call_4d8ca3a7ffad1d07ff1024bd116","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166924043,"end_timestamp":1775166972094,"duration_ms":48051,"transcript":"User: Hi. 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Thank you.","words":[{"word":"Of ","start":6.081,"end":6.243},{"word":"course.","start":6.243,"end":6.859},{"word":" My ","start":6.904791748046875,"end":7.021791748046875},{"word":"name ","start":7.021791748046875,"end":7.183791748046875},{"word":"is ","start":7.183791748046875,"end":7.299791748046875},{"word":"Ellen, ","start":7.299791748046875,"end":7.624791748046875},{"word":"and ","start":7.624791748046875,"end":7.764791748046875},{"word":"I’m ","start":7.764791748046875,"end":7.903791748046875},{"word":"calling ","start":7.903791748046875,"end":8.228791748046875},{"word":"on ","start":8.228791748046875,"end":8.332791748046875},{"word":"behalf ","start":8.332791748046875,"end":8.681791748046875},{"word":"of ","start":8.681791748046875,"end":8.797791748046874},{"word":"AtmanCo.","start":8.797791748046874,"end":9.505791748046875},{"word":" I’d ","start":9.528875,"end":9.714875},{"word":"like ","start":9.714875,"end":9.888875},{"word":"to ","start":9.888875,"end":9.969875},{"word":"speak ","start":9.969875,"end":10.213875},{"word":"with ","start":10.213875,"end":10.422875},{"word":"Kristen ","start":10.422875,"end":11.038875},{"word":"regarding ","start":11.038875,"end":11.548875},{"word":"an ","start":11.548875,"end":11.664875},{"word":"invitation ","start":11.664875,"end":12.326875},{"word":"to ","start":12.326875,"end":12.477875},{"word":"a ","start":12.477875,"end":12.570875},{"word":"complimentary ","start":12.570875,"end":13.336875},{"word":"HR ","start":13.336875,"end":13.731875},{"word":"webinar.","start":13.731875,"end":14.474875},{"word":" Thank ","start":14.520958251953125,"end":14.846958251953126},{"word":"you.","start":14.846958251953126,"end":15.310958251953124}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. 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","start":0.505,"end":0.985},{"word":"If ","start":0.985,"end":1.145},{"word":"you ","start":1.145,"end":1.2249998999999998},{"word":"record ","start":1.2249998999999998,"end":1.545},{"word":"your ","start":1.545,"end":1.785},{"word":"name ","start":1.785,"end":1.9449999999999998},{"word":"and ","start":1.9449999999999998,"end":2.265},{"word":"reason ","start":2.265,"end":2.585},{"word":"for ","start":2.585,"end":2.8249999999999997},{"word":"calling, ","start":2.8249999999999997,"end":3.065},{"word":"I'll ","start":3.375,"end":3.6949997999999997},{"word":"see ","start":3.6949997999999997,"end":3.855},{"word":"if ","start":3.855,"end":4.0149998},{"word":"this ","start":4.0149998,"end":4.1749996000000005},{"word":"person ","start":4.1749996000000005,"end":4.495},{"word":"is ","start":4.495,"end":4.655},{"word":"available. ","start":4.655,"end":4.8950000000000005}]},{"role":"agent","content":"Of course. My name is Ellen, and I’m calling on behalf of AtmanCo. 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Thank you.","words":[{"word":"Of ","start":6.081,"end":6.243},{"word":"course.","start":6.243,"end":6.859},{"word":" My ","start":6.904791748046875,"end":7.021791748046875},{"word":"name ","start":7.021791748046875,"end":7.183791748046875},{"word":"is ","start":7.183791748046875,"end":7.299791748046875},{"word":"Ellen, ","start":7.299791748046875,"end":7.624791748046875},{"word":"and ","start":7.624791748046875,"end":7.764791748046875},{"word":"I’m ","start":7.764791748046875,"end":7.903791748046875},{"word":"calling ","start":7.903791748046875,"end":8.228791748046875},{"word":"on ","start":8.228791748046875,"end":8.332791748046875},{"word":"behalf ","start":8.332791748046875,"end":8.681791748046875},{"word":"of ","start":8.681791748046875,"end":8.797791748046874},{"word":"AtmanCo.","start":8.797791748046874,"end":9.505791748046875},{"word":" I’d ","start":9.528875,"end":9.714875},{"word":"like ","start":9.714875,"end":9.888875},{"word":"to ","start":9.888875,"end":9.969875},{"word":"speak ","start":9.969875,"end":10.213875},{"word":"with ","start":10.213875,"end":10.422875},{"word":"Kristen ","start":10.422875,"end":11.038875},{"word":"regarding ","start":11.038875,"end":11.548875},{"word":"an ","start":11.548875,"end":11.664875},{"word":"invitation ","start":11.664875,"end":12.326875},{"word":"to ","start":12.326875,"end":12.477875},{"word":"a ","start":12.477875,"end":12.570875},{"word":"complimentary ","start":12.570875,"end":13.336875},{"word":"HR ","start":13.336875,"end":13.731875},{"word":"webinar.","start":13.731875,"end":14.474875},{"word":" Thank ","start":14.520958251953125,"end":14.846958251953126},{"word":"you.","start":14.846958251953126,"end":15.310958251953124}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4813b4cdc48cb7728de426d635e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kristine","last_name":"Chikovani","full_name":"Kristine Chikovani","contact_id":"7116","email":"kristine.chikovani@pubgenius.io","orgname":"","bloc_notes_ac":"Dec 3 2025 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The call ended shortly after without further conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 contact not available","call_summary_title":"Contact Not Available","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. Official opening was not delivered (-20%), no survey questions asked (-25%), but a valid outcome was assigned (+5%) and closing was implicit (+10%).","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching errors as no survey or email was sent.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to the call ending early.","Debug Analytical Variables":"The call flow completion rate is 70% because the official opening was not delivered (-20%), no survey questions were asked (-25%), but a valid outcome was assigned (+5%) and closing was implicit (+10%). Official Opening Gate Accuracy is 0% because the official opening phrase was not spoken after identity confirmation. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no survey or email was sent, so no branching errors. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is 0% because required phrases were not detected due to the call ending early.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4699,4705],"average":4702,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+12067452555","direction":"outbound"},"event_timestamp":1775166988318} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7116 CALL ID: call_4813b4cdc48cb7728de426d635e EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:10-06:00","email":"kristine.chikovani@pubgenius.io","phone":"2067452555","firstName":"Kristine","lastName":"Chikovani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3d10f39cea1f862480a1fa53df11c14f","socialdata_lastcheck":null,"email_local":"","email_domain":"pubgenius.io","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:10","updated_utc_timestamp":"2026-04-02 16:56:28","created_timestamp":"2025-11-21 09:54:10","updated_timestamp":"2026-04-02 16:56:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:28:40","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7116\/automationEntryCounts"},"id":"7116","organization":null}],"fieldValue":{"contact":"7116","field":"76","value":"The agent called to speak with Ronnie Villahermosa but was informed that Ronnie is not available. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:10-06:00","email":"kristine.chikovani@pubgenius.io","phone":"2067452555","firstName":"Kristine","lastName":"Chikovani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3d10f39cea1f862480a1fa53df11c14f","socialdata_lastcheck":null,"email_local":"","email_domain":"pubgenius.io","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:10","updated_utc_timestamp":"2026-04-02 16:56:31","created_timestamp":"2025-11-21 09:54:10","updated_timestamp":"2026-04-02 16:56:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_536c01a9186c9822d587ae5c34e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leann","last_name":"Hamilton","full_name":"Leann Hamilton","contact_id":"4109","email":"leann@skyvenn.com","orgname":"","bloc_notes_ac":"27 October 2025 Wrong number","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_536c01a9186c9822d587ae5c34e","X-RetellAI-SipTraceId":"call_536c01a9186c9822d587ae5c34e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166981971,"end_timestamp":1775166984617,"duration_ms":2646,"transcript":"Agent: Hello, may I \nUser: You've reached Lisa. \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.234,"end":1.548},{"word":"may ","start":1.548,"end":1.71},{"word":"I ","start":1.71,"end":1.78}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Lisa. 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The call did not reach a valid finish state as it ended immediately upon reaching voicemail with no conversation.","Official Opening Gate Accuracy":"0%. The official opening was not spoken as the call was answered by voicemail, not the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to voicemail.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4666],"average":4666,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13102793164","direction":"outbound"},"event_timestamp":1775166988837} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 4109 CALL ID: call_536c01a9186c9822d587ae5c34e EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:06-05:00","email":"leann@skyvenn.com","phone":"3102793164","firstName":"Leann","lastName":"Hamilton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0b285143af96cb2bf9e46b0377c77938","socialdata_lastcheck":null,"email_local":"","email_domain":"skyvenn.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:06","updated_utc_timestamp":"2026-04-02 16:56:29","created_timestamp":"2025-10-22 15:56:06","updated_timestamp":"2026-04-02 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reached, no message left","cdate":"2026-04-02T16:56:29-05:00","udate":"2026-04-02T16:56:29-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400655\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400655\/field"},"owner":"4109","id":"400655"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-22T15:56:06-05:00","email":"leann@skyvenn.com","phone":"3102793164","firstName":"Leann","lastName":"Hamilton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0b285143af96cb2bf9e46b0377c77938","socialdata_lastcheck":null,"email_local":"","email_domain":"skyvenn.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:06","updated_utc_timestamp":"2026-04-02 16:56:29","created_timestamp":"2025-10-22 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_164bad90792b39eb54cce2da2a5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Hollie","last_name":"Egan","full_name":"Hollie Egan","contact_id":"6900","email":"hegan@bellevuewa.gov","orgname":"","bloc_notes_ac":"4254527810\r\nATM Nov 21 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_164bad90792b39eb54cce2da2a5","X-RetellAI-SipTraceId":"call_164bad90792b39eb54cce2da2a5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166794859,"end_timestamp":1775166987635,"duration_ms":192776,"transcript":"Agent: Hello, may I please speak with Hollie?\nUser: Hello. You have reached Bellevue City Hall. Please stay on the line, and someone will be with you shortly. \nAgent: Thank you. I’ll hold for Hollie.\nUser: Thank you for calling the City of Bellevue. How can I help you? \nAgent: Hello, may I please speak with Hollie?\nUser: Holly. What is Holly's last name? \nAgent: Hollie’s last name is Egan. May I speak with Hollie Egan, please?\nUser: Okay. Sure. I'll go ahead and transfer you over to the HR department, and they'll be able to get you set up with her. \nUser: Okay? \nAgent: Thank you very much. I appreciate your help.\nAgent: Just checking in—am I still connected?\nUser: (inaudible speech)\nAgent: Hello, am I speaking with Hollie?\nUser: You have reached the city of Bellevue human resources department. If you are requesting an employment verification, please contact the work number at one eight hundred three six seven five six nine zero or email info at dot com. 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Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Hollie?","words":[{"word":"Hello, ","start":1.007,"end":1.413},{"word":"may ","start":1.413,"end":1.576},{"word":"I ","start":1.576,"end":1.646},{"word":"please ","start":1.646,"end":1.901},{"word":"speak ","start":1.901,"end":2.133},{"word":"with ","start":2.133,"end":2.273},{"word":"Hollie?","start":2.273,"end":2.841}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You have reached Bellevue City Hall. Please stay on the line, and someone will be with you shortly. ","words":[{"word":"Hello. ","start":3.609,"end":4.169},{"word":"You ","start":4.169,"end":4.409},{"word":"have ","start":4.409,"end":4.569},{"word":"reached ","start":4.569,"end":4.8089997},{"word":"Bellevue ","start":4.8089997,"end":5.369},{"word":"City ","start":5.369,"end":5.609},{"word":"Hall. 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I’ll hold for Hollie.","words":[{"word":"Thank ","start":10.685,"end":11.045},{"word":"you.","start":11.045,"end":11.451},{"word":" I’ll ","start":11.496916748046875,"end":11.717916748046875},{"word":"hold ","start":11.717916748046875,"end":11.926916748046875},{"word":"for ","start":11.926916748046875,"end":12.077916748046874},{"word":"Hollie.","start":12.077916748046874,"end":12.657916748046874}],"metadata":{"response_id":2}},{"role":"user","content":"Thank you for calling the City of Bellevue. How can I help you? ","words":[{"word":"Thank ","start":18.629,"end":18.949},{"word":"you ","start":18.949,"end":19.029},{"word":"for ","start":19.029,"end":19.189},{"word":"calling ","start":19.189,"end":19.429},{"word":"the ","start":19.429,"end":19.589},{"word":"City ","start":19.589,"end":19.829},{"word":"of ","start":19.829,"end":19.909001},{"word":"Bellevue. 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I'll go ahead and transfer you over to the HR department, and they'll be able to get you set up with her. ","words":[{"word":"Okay. ","start":37.949000000000005,"end":38.589000000000006},{"word":"Sure. 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I appreciate your help.","words":[{"word":"Thank ","start":46.936,"end":47.203},{"word":"you ","start":47.203,"end":47.331},{"word":"very ","start":47.331,"end":47.575},{"word":"much.","start":47.575,"end":48.109},{"word":" I ","start":48.154875,"end":48.294875},{"word":"appreciate ","start":48.294875,"end":48.781875},{"word":"your ","start":48.781875,"end":48.944875},{"word":"help.","start":48.944875,"end":49.408875}],"metadata":{"response_id":7}},{"role":"agent","content":"Just checking in—am I still connected?","words":[{"word":"Just ","start":60.885,"end":61.106},{"word":"checking ","start":61.106,"end":61.477},{"word":"in—am ","start":61.477,"end":61.837},{"word":"I ","start":61.837,"end":61.907},{"word":"still ","start":61.907,"end":62.116},{"word":"connected?","start":62.116,"end":62.859}],"metadata":{"response_id":8}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":77.8590043,"end":77.8590043}]},{"role":"agent","content":"Hello, am I speaking with Hollie?","words":[{"word":"Hello, ","start":82.103,"end":82.475},{"word":"am ","start":82.475,"end":82.649},{"word":"I ","start":82.649,"end":82.73},{"word":"speaking ","start":82.73,"end":83.044},{"word":"with ","start":83.044,"end":83.194},{"word":"Hollie?","start":83.194,"end":83.705}],"metadata":{"response_id":9}},{"role":"user","content":"You have reached the city of Bellevue human resources department. 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Goodbye.","words":[{"word":"No ","start":189.258,"end":189.432},{"word":"thank ","start":189.432,"end":189.653},{"word":"you, ","start":189.653,"end":189.908},{"word":"I ","start":189.908,"end":190.024},{"word":"will ","start":190.024,"end":190.222},{"word":"try ","start":190.222,"end":190.396},{"word":"to ","start":190.396,"end":190.489},{"word":"call ","start":190.489,"end":190.721},{"word":"back ","start":190.721,"end":191.034},{"word":"another ","start":191.034,"end":191.441},{"word":"time. 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I’ll hold for Hollie.","words":[{"word":"Thank ","start":10.685,"end":11.045},{"word":"you.","start":11.045,"end":11.451},{"word":" I’ll ","start":11.496916748046875,"end":11.717916748046875},{"word":"hold ","start":11.717916748046875,"end":11.926916748046875},{"word":"for ","start":11.926916748046875,"end":12.077916748046874},{"word":"Hollie.","start":12.077916748046874,"end":12.657916748046874}],"metadata":{"response_id":2}},{"role":"user","content":"Thank you for calling the City of Bellevue. How can I help you? ","words":[{"word":"Thank ","start":18.629,"end":18.949},{"word":"you ","start":18.949,"end":19.029},{"word":"for ","start":19.029,"end":19.189},{"word":"calling ","start":19.189,"end":19.429},{"word":"the ","start":19.429,"end":19.589},{"word":"City ","start":19.589,"end":19.829},{"word":"of ","start":19.829,"end":19.909001},{"word":"Bellevue. 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I'll go ahead and transfer you over to the HR department, and they'll be able to get you set up with her. ","words":[{"word":"Okay. ","start":37.949000000000005,"end":38.589000000000006},{"word":"Sure. 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I appreciate your help.","words":[{"word":"Thank ","start":46.936,"end":47.203},{"word":"you ","start":47.203,"end":47.331},{"word":"very ","start":47.331,"end":47.575},{"word":"much.","start":47.575,"end":48.109},{"word":" I ","start":48.154875,"end":48.294875},{"word":"appreciate ","start":48.294875,"end":48.781875},{"word":"your ","start":48.781875,"end":48.944875},{"word":"help.","start":48.944875,"end":49.408875}],"metadata":{"response_id":7}},{"role":"agent","content":"Just checking in—am I still connected?","words":[{"word":"Just ","start":60.885,"end":61.106},{"word":"checking ","start":61.106,"end":61.477},{"word":"in—am ","start":61.477,"end":61.837},{"word":"I ","start":61.837,"end":61.907},{"word":"still ","start":61.907,"end":62.116},{"word":"connected?","start":62.116,"end":62.859}],"metadata":{"response_id":8}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":77.8590043,"end":77.8590043}]},{"role":"agent","content":"Hello, am I speaking with Hollie?","words":[{"word":"Hello, ","start":82.103,"end":82.475},{"word":"am ","start":82.475,"end":82.649},{"word":"I ","start":82.649,"end":82.73},{"word":"speaking ","start":82.73,"end":83.044},{"word":"with ","start":83.044,"end":83.194},{"word":"Hollie?","start":83.194,"end":83.705}],"metadata":{"response_id":9}},{"role":"user","content":"You have reached the city of Bellevue human resources department. If you are requesting an employment verification, please contact the work number at one eight hundred three six seven five six nine zero or email info at dot com. If you have questions regarding recruitment status, please email recruiting at bellevua dot gov. For all other inquiries, please press one. ","words":[{"word":"You ","start":85.499,"end":85.73899999999999},{"word":"have ","start":85.73899999999999,"end":85.979},{"word":"reached ","start":85.979,"end":86.139},{"word":"the ","start":86.199,"end":86.438996},{"word":"city ","start":86.438996,"end":86.679},{"word":"of ","start":86.679,"end":86.839},{"word":"Bellevue ","start":86.839,"end":87.15899999999999},{"word":"human ","start":87.15899999999999,"end":87.559},{"word":"resources ","start":87.559,"end":88.119},{"word":"department. 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Please leave a message, and we'll respond to your call as soon as possible. Thank you for calling. Please leave a message after the tone. ","words":[{"word":"You ","start":165.019,"end":165.33901},{"word":"have ","start":165.33901,"end":165.579},{"word":"reached ","start":165.579,"end":165.89901},{"word":"the ","start":165.89901,"end":166.059},{"word":"city ","start":166.059,"end":166.299},{"word":"of ","start":166.299,"end":166.45901},{"word":"Bellevue ","start":166.45901,"end":166.939},{"word":"human ","start":166.939,"end":167.33901},{"word":"resources ","start":167.33901,"end":167.89901},{"word":"mainline. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f56fba22ef4eaa136559e624c03","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ken","last_name":"Tollstrem","full_name":"Ken Tollstrem","contact_id":"4075","email":"k_tollstrem@straight.com","orgname":"","bloc_notes_ac":"27 October 2025 Number not in 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 4075 CALL ID: call_f56fba22ef4eaa136559e624c03 EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-22T15:56:02-05:00","email":"k_tollstrem@straight.com","phone":"6047307000","firstName":"Ken","lastName":"Tollstrem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"75c629951a36367b92cd4ab7124c00c7","socialdata_lastcheck":null,"email_local":"","email_domain":"straight.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:02","updated_utc_timestamp":"2026-04-02 16:56:38","created_timestamp":"2025-10-22 15:56:02","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:02-05:00","email":"k_tollstrem@straight.com","phone":"6047307000","firstName":"Ken","lastName":"Tollstrem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"75c629951a36367b92cd4ab7124c00c7","socialdata_lastcheck":null,"email_local":"","email_domain":"straight.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:02","updated_utc_timestamp":"2026-04-02 16:56:39","created_timestamp":"2025-10-22 15:56:02","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:02-05:00","email":"k_tollstrem@straight.com","phone":"6047307000","firstName":"Ken","lastName":"Tollstrem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"75c629951a36367b92cd4ab7124c00c7","socialdata_lastcheck":null,"email_local":"","email_domain":"straight.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:02","updated_utc_timestamp":"2026-04-02 16:56:39","created_timestamp":"2025-10-22 15:56:02","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:02-05:00","email":"k_tollstrem@straight.com","phone":"6047307000","firstName":"Ken","lastName":"Tollstrem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"75c629951a36367b92cd4ab7124c00c7","socialdata_lastcheck":null,"email_local":"","email_domain":"straight.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:02","updated_utc_timestamp":"2026-04-02 16:56:39","created_timestamp":"2025-10-22 15:56:02","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:02-05:00","email":"k_tollstrem@straight.com","phone":"6047307000","firstName":"Ken","lastName":"Tollstrem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"75c629951a36367b92cd4ab7124c00c7","socialdata_lastcheck":null,"email_local":"","email_domain":"straight.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:02","updated_utc_timestamp":"2026-04-02 16:56:40","created_timestamp":"2025-10-22 15:56:02","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:02-05:00","email":"k_tollstrem@straight.com","phone":"6047307000","firstName":"Ken","lastName":"Tollstrem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"75c629951a36367b92cd4ab7124c00c7","socialdata_lastcheck":null,"email_local":"","email_domain":"straight.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:02","updated_utc_timestamp":"2026-04-02 16:56:40","created_timestamp":"2025-10-22 15:56:02","updated_timestamp":"2026-04-02 16:56:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4075\/automationEntryCounts"},"id":"4075","organization":null}],"fieldValue":{"contact":"4075","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_f56fba22ef4eaa136559e624c03","cdate":"2026-04-02T16:56:40-05:00","udate":"2026-04-02T16:56:40-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400685\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400685\/field"},"owner":"4075","id":"400685"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_951e1cdea159eddc9da4c28d9f5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Mu?oz","full_name":"Lisa Mu?oz","contact_id":"7231","email":"lisa@twitch.tv","orgname":"","bloc_notes_ac":"4156847494\r\nATM / 03 December 2025 Number not in service","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_951e1cdea159eddc9da4c28d9f5","X-RetellAI-SipTraceId":"call_951e1cdea159eddc9da4c28d9f5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166992162,"end_timestamp":1775166994860,"duration_ms":2698,"transcript":"User: Telephone number four \n","transcript_object":[{"role":"user","content":"Telephone number four ","words":[{"word":"Telephone ","start":0.51,"end":0.99},{"word":"number ","start":0.99,"end":1.4699999000000001},{"word":"four ","start":1.4699999000000001,"end":1.8699999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Telephone number four ","words":[{"word":"Telephone ","start":0.51,"end":0.99},{"word":"number ","start":0.99,"end":1.4699999000000001},{"word":"four ","start":1.4699999000000001,"end":1.8699999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/252c657b1f8209a677d84b581cedf547dd75d84a4d2b82756cff843604d81af2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/252c657b1f8209a677d84b581cedf547dd75d84a4d2b82756cff843604d81af2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/252c657b1f8209a677d84b581cedf547dd75d84a4d2b82756cff843604d81af2/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":799,"p90":799,"p95":799,"p99":799,"min":799,"max":799,"num":1,"values":[799]},"tts":{"p50":232,"p90":232,"p95":232,"p99":232,"min":232,"max":232,"num":1,"values":[232]},"knowledge_base":{"p50":100,"p90":100,"p95":100,"p99":100,"min":100,"max":100,"num":1,"values":[100]},"asr":{"p50":20,"p90":20,"p95":20,"p99":20,"min":10,"max":20,"num":4,"values":[20,10,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":0.9791667,"combined_cost":2.9375},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No identity confirmation or official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 0% as no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% since no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of conversation. Overall, the call was unsuccessful as no human was reached.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4647],"average":4647,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14088335289","direction":"outbound"},"event_timestamp":1775166999156} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7231 CALL ID: call_951e1cdea159eddc9da4c28d9f5 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was an outbound attempt to reach the contact but went directly to voicemail without any conversation.","cdate":"2026-04-02T16:56:39-05:00","udate":"2026-04-02T16:56:39-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400680\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400680\/field"},"owner":"7231","id":"400680"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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reached, no message left","cdate":"2026-04-02T16:56:39-05:00","udate":"2026-04-02T16:56:39-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400682\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400682\/field"},"owner":"7231","id":"400682"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 16:56:40","created_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 16:56:40","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 16:56:40","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 16:56:41","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 16:56:41","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 16:56:41","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 16:56:41","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_669e3ea75f9264c6c092a151d68","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kaitlan","last_name":"Mano","full_name":"Kaitlan Mano","contact_id":"2530","email":"kmano@osi-systems.com","orgname":"","bloc_notes_ac":"Atm / 19 November 2025 They don't transfer 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e426f4746b32e59ef4da876982d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Katherine","last_name":"Schulz","full_name":"Katherine 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_aee6633a1da55bfa6873bfe5697","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kelly","last_name":"Resendez","full_name":"Kelly Resendez","contact_id":"7297","email":"kresendez@goodleap.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_aee6633a1da55bfa6873bfe5697","X-RetellAI-SipTraceId":"call_aee6633a1da55bfa6873bfe5697","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775166964412,"end_timestamp":1775167000712,"duration_ms":36300,"transcript":"User: Please stay on the line 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16:56:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6902\/automationEntryCounts"},"id":"6902","organization":null}],"fieldValue":{"contact":"6902","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_e056cd6b20cc3f949dd672d15d8","cdate":"2026-04-02T16:56:51-05:00","udate":"2026-04-02T16:56:51-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400730\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400730\/field"},"owner":"6902","id":"400730"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_de99a11195cc5580a8c019fb71b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kerrie","last_name":"Rose","full_name":"Kerrie Rose","contact_id":"7034","email":"kerrie.rose@pivotalventures.org","orgname":"","bloc_notes_ac":"3109957139\r\nATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_de99a11195cc5580a8c019fb71b","X-RetellAI-SipTraceId":"call_de99a11195cc5580a8c019fb71b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167001849,"end_timestamp":1775167005013,"duration_ms":3164,"transcript":"User: Call has been forwarded to an automatic voice message system. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to an automatic voice message system. ","words":[{"word":"Call ","start":0.024,"end":0.42399998},{"word":"has ","start":0.42399998,"end":0.664},{"word":"been ","start":0.664,"end":0.82399995},{"word":"forwarded ","start":0.82399995,"end":1.1440000000000001},{"word":"to ","start":1.1440000000000001,"end":1.3840000000000001},{"word":"an ","start":1.3840000000000001,"end":1.544},{"word":"automatic ","start":1.544,"end":2.024},{"word":"voice ","start":2.024,"end":2.344},{"word":"message ","start":2.344,"end":2.744},{"word":"system. ","start":2.744,"end":2.984}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to an automatic voice message system. ","words":[{"word":"Call ","start":0.024,"end":0.42399998},{"word":"has ","start":0.42399998,"end":0.664},{"word":"been ","start":0.664,"end":0.82399995},{"word":"forwarded ","start":0.82399995,"end":1.1440000000000001},{"word":"to ","start":1.1440000000000001,"end":1.3840000000000001},{"word":"an ","start":1.3840000000000001,"end":1.544},{"word":"automatic ","start":1.544,"end":2.024},{"word":"voice ","start":2.024,"end":2.344},{"word":"message ","start":2.344,"end":2.744},{"word":"system. 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The call did not reach a valid finish state as it went to voicemail without conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or complied with.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or completion. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity is 0% as no questions were asked. Skip logic accuracy is 0% because no branching happened. Verbatim survey compliance is 0% due to no survey questions asked. Mandatory phrase detection is 0% as no phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4700],"average":4700,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14256334674","direction":"outbound"},"event_timestamp":1775167010446} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7034 CALL ID: call_de99a11195cc5580a8c019fb71b EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was made but reached an automatic voicemail system without any conversation with a human.","cdate":"2026-04-02T16:56:50-05:00","udate":"2026-04-02T16:56:50-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400726\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400726\/field"},"owner":"7034","id":"400726"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"kerrie.rose@pivotalventures.org","phone":"4256334674","firstName":"Kerrie","lastName":"Rose","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a135c5287bc30f542016b9235b9cd86b","socialdata_lastcheck":null,"email_local":"","email_domain":"pivotalventures.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"kerrie.rose@pivotalventures.org","phone":"4256334674","firstName":"Kerrie","lastName":"Rose","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a135c5287bc30f542016b9235b9cd86b","socialdata_lastcheck":null,"email_local":"","email_domain":"pivotalventures.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:49","updated_utc_timestamp":"2026-04-02 16:56:53","created_timestamp":"2025-11-21 09:53:49","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5afb0f50d60055e1448c48dd632","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leslie","last_name":"Bodine","full_name":"Leslie Bodine","contact_id":"2508","email":"lbodine@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5afb0f50d60055e1448c48dd632","X-RetellAI-SipTraceId":"call_5afb0f50d60055e1448c48dd632","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167006357,"end_timestamp":1775167008601,"duration_ms":2244,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.112,"end":0.43199997999999995},{"word":"call ","start":0.43199997999999995,"end":0.672},{"word":"has ","start":0.672,"end":0.912},{"word":"been ","start":0.912,"end":1.072},{"word":"forwarded ","start":1.072,"end":1.3920000000000001},{"word":"to ","start":1.3920000000000001,"end":1.6319999},{"word":"voicemail. ","start":1.6319999,"end":1.952}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.112,"end":0.43199997999999995},{"word":"call ","start":0.43199997999999995,"end":0.672},{"word":"has ","start":0.672,"end":0.912},{"word":"been ","start":0.912,"end":1.072},{"word":"forwarded ","start":1.072,"end":1.3920000000000001},{"word":"to ","start":1.3920000000000001,"end":1.6319999},{"word":"voicemail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey flow occurred. This results in zero scores for completion rate, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4661],"average":4661,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16143325313","direction":"outbound"},"event_timestamp":1775167012330} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2508 CALL ID: call_5afb0f50d60055e1448c48dd632 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:41-05:00","email":"lbodine@svb.com","phone":"6143325313","firstName":"Leslie","lastName":"Bodine","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"496ba80d80f04d1190e6c7b284537702","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:41","updated_utc_timestamp":"2026-04-02 16:56:53","created_timestamp":"2025-08-21 15:44:41","updated_timestamp":"2026-04-02 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16:56:55","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2508\/automationEntryCounts"},"id":"2508","organization":null}],"fieldValue":{"contact":"2508","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_5afb0f50d60055e1448c48dd632","cdate":"2026-04-02T16:56:55-05:00","udate":"2026-04-02T16:56:55-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400756\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400756\/field"},"owner":"2508","id":"400756"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:56:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_382bb52508ac637d01952c8a79a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Furby","full_name":"Lisa Furby","contact_id":"7271","email":"lisa.furby@capgroup.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_382bb52508ac637d01952c8a79a","X-RetellAI-SipTraceId":"call_382bb52508ac637d01952c8a79a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167003650,"end_timestamp":1775167006852,"duration_ms":3202,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.10500000000000001,"end":0.42499998},{"word":"person ","start":0.42499998,"end":0.665},{"word":"you ","start":0.665,"end":0.905},{"word":"are ","start":0.905,"end":1.065},{"word":"trying ","start":1.065,"end":1.385},{"word":"to ","start":1.385,"end":1.545},{"word":"reach ","start":1.545,"end":1.785},{"word":"is ","start":1.785,"end":2.025},{"word":"currently ","start":2.025,"end":2.4249999},{"word":"unavailable. ","start":2.4249999,"end":2.9049999}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.10500000000000001,"end":0.42499998},{"word":"person ","start":0.42499998,"end":0.665},{"word":"you ","start":0.665,"end":0.905},{"word":"are ","start":0.905,"end":1.065},{"word":"trying ","start":1.065,"end":1.385},{"word":"to ","start":1.385,"end":1.545},{"word":"reach ","start":1.545,"end":1.785},{"word":"is ","start":1.785,"end":2.025},{"word":"currently ","start":2.025,"end":2.4249999},{"word":"unavailable. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable.","Mandatory Phrase Detection":"100%. No phrases were expected or spoken due to no human answer.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or task completion. Official opening gate accuracy is 100% because the opening was not spoken before identity confirmation or to a gatekeeper. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 100% as no survey questions were asked. Mandatory phrase detection is 100% as no required phrases were expected or spoken. 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reached, no answer","cdate":"2026-04-02T16:56:53-05:00","udate":"2026-04-02T16:56:53-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400743\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400743\/field"},"owner":"7271","id":"400743"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 16:56:53","created_timestamp":"2025-11-21 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11:57:43","last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7271\/automationEntryCounts"},"id":"7271","organization":null}],"fieldValue":{"contact":"7271","field":"36","value":"2026 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 16:56:54","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 16:56:54","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 16:56:54","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 16:56:54","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 16:56:54","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 16:56:54","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 16:56:55","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 16:56:55","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 16:56:55","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 16:56:55","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 16:56:55","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 16:56:55","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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Mandatory phrase detection is negative due to lack of survey-related phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4661,4751],"average":4706,"num_requests":2},"tool_calls":[{"tool_call_id":"b7b54a8e15b7d900","name":"end_call","type":"end_call","start_time_sec":47.623}],"from_number":"+14374657779","to_number":"+18318003032","direction":"outbound"},"event_timestamp":1775167018800} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5094 CALL ID: call_c01e966cb43de96c585782c6a04 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:07-05:00","email":"kathleen@asb.beer","phone":"8318003032","firstName":"Kathleen","lastName":"Johnsen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"efce290468a711a4f5da60cc991747d5","socialdata_lastcheck":null,"email_local":"","email_domain":"asb.beer","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:56:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:07","updated_utc_timestamp":"2026-04-02 16:56:59","created_timestamp":"2025-10-29 14:26:07","updated_timestamp":"2026-04-02 16:56:59","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/5094\/automationEntryCounts"},"id":"5094","organization":null}],"fieldValue":{"contact":"5094","field":"76","value":"The call reached the Avatar Indian Grill automated phone system providing business hours and ordering information. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:07-05:00","email":"kathleen@asb.beer","phone":"8318003032","firstName":"Kathleen","lastName":"Johnsen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"efce290468a711a4f5da60cc991747d5","socialdata_lastcheck":null,"email_local":"","email_domain":"asb.beer","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:07","updated_utc_timestamp":"2026-04-02 16:57:00","created_timestamp":"2025-10-29 14:26:07","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:07-05:00","email":"kathleen@asb.beer","phone":"8318003032","firstName":"Kathleen","lastName":"Johnsen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"efce290468a711a4f5da60cc991747d5","socialdata_lastcheck":null,"email_local":"","email_domain":"asb.beer","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:07","updated_utc_timestamp":"2026-04-02 16:57:00","created_timestamp":"2025-10-29 14:26:07","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:57:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_87ed65dea723f7352e89f99b830","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Keziah","last_name":"Brown","full_name":"Keziah Brown","contact_id":"7226","email":"keziah.brown@navy.mil","orgname":"","bloc_notes_ac":"8008726289\r\nATM / 03 December 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:55-06:00","email":"lauren.goodman@sohohouse.com","phone":"9492447453","firstName":"Lauren","lastName":"Goodman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1ee5f3fff15973abc68863d2cb26dbb8","socialdata_lastcheck":null,"email_local":"","email_domain":"sohohouse.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:55","updated_utc_timestamp":"2026-04-02 16:57:08","created_timestamp":"2025-11-21 09:53:55","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:55-06:00","email":"lauren.goodman@sohohouse.com","phone":"9492447453","firstName":"Lauren","lastName":"Goodman","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1ee5f3fff15973abc68863d2cb26dbb8","socialdata_lastcheck":null,"email_local":"","email_domain":"sohohouse.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:55","updated_utc_timestamp":"2026-04-02 16:57:09","created_timestamp":"2025-11-21 09:53:55","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:57:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0664d5699d2a15415f0e1db4386","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kenneth","last_name":"McKenzie","full_name":"Kenneth McKenzie","contact_id":"7183","email":"kmckenzie@trestlescs.com","orgname":"","bloc_notes_ac":"6618094459\r\nDec 3 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0664d5699d2a15415f0e1db4386","X-RetellAI-SipTraceId":"call_0664d5699d2a15415f0e1db4386","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167014237,"end_timestamp":1775167023422,"duration_ms":9185,"transcript":"Agent: Hello, may I please speak with Kenneth?\nUser: Think you have the wrong number. \nAgent: Thank you for letting me know. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Kenneth?","words":[{"word":"Hello, ","start":0.966,"end":1.28},{"word":"may ","start":1.28,"end":1.454},{"word":"I ","start":1.454,"end":1.547},{"word":"please ","start":1.547,"end":1.802},{"word":"speak ","start":1.802,"end":1.999},{"word":"with ","start":1.999,"end":2.15},{"word":"Kenneth?","start":2.15,"end":2.708}],"metadata":{"response_id":0}},{"role":"user","content":"Think you have the wrong number. ","words":[{"word":"Think ","start":4.387,"end":4.707},{"word":"you ","start":4.707,"end":4.867},{"word":"have ","start":4.867,"end":5.027},{"word":"the ","start":5.027,"end":5.187},{"word":"wrong ","start":5.187,"end":5.3469999999999995},{"word":"number. ","start":5.3469999999999995,"end":5.667}]},{"role":"agent","content":"Thank you for letting me know. Goodbye.","words":[{"word":"Thank ","start":7.11,"end":7.354},{"word":"you ","start":7.354,"end":7.481},{"word":"for ","start":7.481,"end":7.632},{"word":"letting ","start":7.632,"end":7.911},{"word":"me ","start":7.911,"end":8.015},{"word":"know. ","start":8.015,"end":8.457},{"word":"Goodbye.","start":8.502625,"end":9.153625}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Kenneth?","words":[{"word":"Hello, ","start":0.966,"end":1.28},{"word":"may ","start":1.28,"end":1.454},{"word":"I ","start":1.454,"end":1.547},{"word":"please ","start":1.547,"end":1.802},{"word":"speak ","start":1.802,"end":1.999},{"word":"with ","start":1.999,"end":2.15},{"word":"Kenneth?","start":2.15,"end":2.708}],"metadata":{"response_id":0}},{"role":"user","content":"Think you have the wrong number. ","words":[{"word":"Think ","start":4.387,"end":4.707},{"word":"you ","start":4.707,"end":4.867},{"word":"have ","start":4.867,"end":5.027},{"word":"the ","start":5.027,"end":5.187},{"word":"wrong ","start":5.187,"end":5.3469999999999995},{"word":"number. ","start":5.3469999999999995,"end":5.667}]},{"role":"agent","content":"Thank you for letting me know. Goodbye.","words":[{"word":"Thank ","start":7.11,"end":7.354},{"word":"you ","start":7.354,"end":7.481},{"word":"for ","start":7.481,"end":7.632},{"word":"letting ","start":7.632,"end":7.911},{"word":"me ","start":7.911,"end":8.015},{"word":"know. ","start":8.015,"end":8.457},{"word":"Goodbye.","start":8.502625,"end":9.153625}],"metadata":{"response_id":1}},{"role":"tool_call_invocation","tool_call_id":"7cf3558a426eb2e6","name":"end_call","arguments":"{\"execution_message\":\"Thank you for letting me know. Goodbye.\"}","time_sec":9.181,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/55a54ea30d6d543451cabbdce23db5eabc51d0a2fb7730fed35139f958023cb5/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/55a54ea30d6d543451cabbdce23db5eabc51d0a2fb7730fed35139f958023cb5/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/55a54ea30d6d543451cabbdce23db5eabc51d0a2fb7730fed35139f958023cb5/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/55a54ea30d6d543451cabbdce23db5eabc51d0a2fb7730fed35139f958023cb5/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":737,"p90":833.8,"p95":845.9,"p99":855.5799999999999,"min":616,"max":858,"num":2,"values":[616,858]},"e2e":{"p50":1350,"p90":1350,"p95":1350,"p99":1350,"min":1350,"max":1350,"num":1,"values":[1350]},"tts":{"p50":219.5,"p90":230.3,"p95":231.65,"p99":232.73,"min":206,"max":233,"num":2,"values":[233,206]},"knowledge_base":{"p50":94,"p90":98,"p95":98.5,"p99":98.9,"min":89,"max":99,"num":2,"values":[89,99]},"asr":{"p50":45.000200000000405,"p90":109.00026999999992,"p95":119.50028499999978,"p99":127.9002969999997,"min":20.000100000000202,"max":130.0002999999997,"num":4,"values":[60.000200000000405,130.0002999999997,20.000100000000202,30.000200000000405]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.9166667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.125},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0833333}],"total_duration_seconds":10,"total_duration_unit_price":0.3191667,"combined_cost":3.1916667},"call_analysis":{"call_summary":"The agent called to speak with Kenneth but the user indicated it was the wrong number. 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No survey questions were asked.","Mandatory Phrase Detection":"No. The call did not include the phrase 'for statistical purposes', approved closing sentence, or mention of sending an email.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was delivered correctly after confirming identity (+5%), but no survey questions were asked (-30%), and the call was properly closed (+5%). Official Opening Gate Accuracy is 100% as the opening was only after identity confirmation. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% because no branching was needed. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4676,4682],"average":4679,"num_requests":2},"tool_calls":[{"tool_call_id":"7cf3558a426eb2e6","name":"end_call","type":"end_call","start_time_sec":9.181}],"from_number":"+14374657779","to_number":"+16618094459","direction":"outbound"},"event_timestamp":1775167029003} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7183 CALL ID: call_0664d5699d2a15415f0e1db4386 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:27-06:00","email":"kmckenzie@trestlescs.com","phone":"6618094459","firstName":"Kenneth","lastName":"McKenzie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2d451345f2a995f339cffbe3833c1799","socialdata_lastcheck":null,"email_local":"","email_domain":"trestlescs.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:27","updated_utc_timestamp":"2026-04-02 16:57:09","created_timestamp":"2025-11-21 09:54:27","updated_timestamp":"2026-04-02 16:57:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7183\/automationEntryCounts"},"id":"7183","organization":null}],"fieldValue":{"contact":"7183","field":"76","value":"The agent called to speak with Kenneth but the user indicated it was the wrong number. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:27-06:00","email":"kmckenzie@trestlescs.com","phone":"6618094459","firstName":"Kenneth","lastName":"McKenzie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2d451345f2a995f339cffbe3833c1799","socialdata_lastcheck":null,"email_local":"","email_domain":"trestlescs.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:27","updated_utc_timestamp":"2026-04-02 16:57:10","created_timestamp":"2025-11-21 09:54:27","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:27-06:00","email":"kmckenzie@trestlescs.com","phone":"6618094459","firstName":"Kenneth","lastName":"McKenzie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2d451345f2a995f339cffbe3833c1799","socialdata_lastcheck":null,"email_local":"","email_domain":"trestlescs.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:27","updated_utc_timestamp":"2026-04-02 16:57:10","created_timestamp":"2025-11-21 09:54:27","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:57:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1cb67e654242384d2b03d46b4d2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kate","last_name":"Munro","full_name":"Kate Munro","contact_id":"2438","email":"kmunro@digitaldomain.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 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","words":[{"word":"No. ","start":76.254,"end":76.574},{"word":"Thank ","start":76.574,"end":76.73401},{"word":"you. ","start":76.73401,"end":76.894}]},{"role":"user","content":"No. Thank you. ","words":[{"word":"No. ","start":77.794,"end":78.194},{"word":"Thank ","start":78.194,"end":78.274},{"word":"you. ","start":78.274,"end":78.43399600000001}]},{"role":"user","content":"You. ","words":[{"word":"You. ","start":79.214,"end":79.374}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.048,"end":1.466},{"word":"may ","start":1.466,"end":1.663},{"word":"I ","start":1.663,"end":1.756}],"metadata":{"response_id":0}},{"role":"user","content":"Lisa Wommer. May I help you? ","words":[{"word":"Lisa ","start":1.4639999000000001,"end":1.944},{"word":"Wommer. ","start":1.944,"end":2.344},{"word":"May ","start":2.344,"end":2.504},{"word":"I ","start":2.504,"end":2.584},{"word":"help ","start":2.584,"end":2.744},{"word":"you? 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I don't I think you have the wrong person. Just my title reads a little differently than what it really is. I don't make decisions on buying purchasing any type of software for anyone. So I don't know who you would need to talk to, but it's not me. ","words":[{"word":"not ","start":27.034000000000002,"end":27.274},{"word":"excuse ","start":28.893999,"end":29.133999},{"word":"me. ","start":29.133999,"end":29.534000000000002},{"word":"I ","start":29.534000000000002,"end":29.774},{"word":"don't ","start":29.774,"end":29.934},{"word":"I ","start":30.094,"end":30.174},{"word":"think ","start":30.174,"end":30.334},{"word":"you ","start":30.334,"end":30.494},{"word":"have ","start":30.494,"end":30.654},{"word":"the ","start":30.654,"end":30.813999000000003},{"word":"wrong ","start":30.813999000000003,"end":31.053999},{"word":"person. 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:15-05:00","email":"lisa.wilmer@westfraser.com","phone":"9016204258","firstName":"Lisa","lastName":"Wilmer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7c8e73497d09b21a449b4f8995c1bb85","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"12","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:15","updated_utc_timestamp":"2026-04-02 16:57:10","created_timestamp":"2025-08-21 15:49:15","updated_timestamp":"2026-04-02 16:57:10","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 11:42:36","last_open_date":"2025-09-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:15-05:00","email":"lisa.wilmer@westfraser.com","phone":"9016204258","firstName":"Lisa","lastName":"Wilmer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7c8e73497d09b21a449b4f8995c1bb85","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"12","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:15","updated_utc_timestamp":"2026-04-02 16:57:11","created_timestamp":"2025-08-21 15:49:15","updated_timestamp":"2026-04-02 16:57:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 11:42:36","last_open_date":"2025-09-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:15-05:00","email":"lisa.wilmer@westfraser.com","phone":"9016204258","firstName":"Lisa","lastName":"Wilmer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7c8e73497d09b21a449b4f8995c1bb85","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"12","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:15","updated_utc_timestamp":"2026-04-02 16:57:11","created_timestamp":"2025-08-21 15:49:15","updated_timestamp":"2026-04-02 16:57:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 11:42:36","last_open_date":"2025-09-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:15-05:00","email":"lisa.wilmer@westfraser.com","phone":"9016204258","firstName":"Lisa","lastName":"Wilmer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7c8e73497d09b21a449b4f8995c1bb85","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"12","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:15","updated_utc_timestamp":"2026-04-02 16:57:11","created_timestamp":"2025-08-21 15:49:15","updated_timestamp":"2026-04-02 16:57:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 11:42:36","last_open_date":"2025-09-02 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FIELD 101 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:15-05:00","email":"lisa.wilmer@westfraser.com","phone":"9016204258","firstName":"Lisa","lastName":"Wilmer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7c8e73497d09b21a449b4f8995c1bb85","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"12","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:15","updated_utc_timestamp":"2026-04-02 16:57:12","created_timestamp":"2025-08-21 15:49:15","updated_timestamp":"2026-04-02 16:57:12","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 11:42:36","last_open_date":"2025-09-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:57:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_794ec84e20c0062b7c680a52676","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leslie","last_name":"Lawrence","full_name":"Leslie Lawrence","contact_id":"1022","email":"leslie@joeproduce.com","orgname":"","bloc_notes_ac":"Oct 7 2025 not interested","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_794ec84e20c0062b7c680a52676","X-RetellAI-SipTraceId":"call_794ec84e20c0062b7c680a52676","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167010213,"end_timestamp":1775167030481,"duration_ms":20268,"transcript":"User: 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:44-05:00","email":"leslie@joeproduce.com","phone":"9163674209","firstName":"Leslie","lastName":"Lawrence","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"929e31b192d1d51ce679a1de1f88f5b6","socialdata_lastcheck":null,"email_local":"","email_domain":"joeproduce.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-10-30T13:41:27-05:00","udate":"2026-04-02T16:57:17-05:00","edate":"2025-10-30T13:15:02-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:44","updated_utc_timestamp":"2026-04-02 16:57:17","created_timestamp":"2025-08-19 12:50:44","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:57:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_35457296b2207e95dc95d786669","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laureen","last_name":"Gonzalez","full_name":"Laureen Gonzalez","contact_id":"8899","email":"lgonzalez@ducommun.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_35457296b2207e95dc95d786669","X-RetellAI-SipTraceId":"call_35457296b2207e95dc95d786669","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167027833,"end_timestamp":1775167032532,"duration_ms":4699,"transcript":"User: Hi. 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:35-06:00","email":"kirk.mansfield@etrigue.com","phone":"4086551845","firstName":"Kirk","lastName":"Mansfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"9b89441a226991cd1c4395db857e0ab8","socialdata_lastcheck":null,"email_local":"","email_domain":"etrigue.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:35","updated_utc_timestamp":"2026-04-02 16:57:19","created_timestamp":"2025-11-21 09:54:35","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:35-06:00","email":"kirk.mansfield@etrigue.com","phone":"4086551845","firstName":"Kirk","lastName":"Mansfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"9b89441a226991cd1c4395db857e0ab8","socialdata_lastcheck":null,"email_local":"","email_domain":"etrigue.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:35","updated_utc_timestamp":"2026-04-02 16:57:20","created_timestamp":"2025-11-21 09:54:35","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:57:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c17c82e3d10ff5b4491b6ed3b66","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kristy","last_name":"Holhos-Vaida","full_name":"Kristy Holhos-Vaida","contact_id":"999","email":"kristy@priority1alert.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c17c82e3d10ff5b4491b6ed3b66","X-RetellAI-SipTraceId":"call_c17c82e3d10ff5b4491b6ed3b66","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167008661,"end_timestamp":1775167033656,"duration_ms":24995,"transcript":"User: Hi. Do wanna work? Christie. \nAgent: Hello, am I speaking with Kristy?\nUser: Yes. \nAgent: Hello Kristy. My name is Ellen, and I’m calling on behalf of AtmanCo.I’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar on April 8th, \n","transcript_object":[{"role":"user","content":"Hi. Do wanna work? Christie. ","words":[{"word":"Hi. ","start":0.82999995,"end":1.07},{"word":"Do ","start":1.07,"end":1.2299999},{"word":"wanna ","start":1.2299999,"end":1.4699999000000001},{"word":"work? ","start":1.4699999000000001,"end":1.79},{"word":"Christie. 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Do wanna work? Christie. ","words":[{"word":"Hi. ","start":0.82999995,"end":1.07},{"word":"Do ","start":1.07,"end":1.2299999},{"word":"wanna ","start":1.2299999,"end":1.4699999000000001},{"word":"work? ","start":1.4699999000000001,"end":1.79},{"word":"Christie. ","start":1.79,"end":2.27}]},{"role":"agent","content":"Hello, am I speaking with Kristy?","words":[{"word":"Hello, ","start":4.841,"end":5.189},{"word":"am ","start":5.189,"end":5.352},{"word":"I ","start":5.352,"end":5.433},{"word":"speaking ","start":5.433,"end":5.747},{"word":"with ","start":5.747,"end":5.874},{"word":"Kristy?","start":5.874,"end":6.49}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":8.0099995,"end":8.41}]},{"role":"agent","content":"Hello Kristy. My name is Ellen, and I’m calling on behalf of AtmanCo.I’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:48:41-05:00","email":"kristy@priority1alert.com","phone":"7757775980","firstName":"Kristy","lastName":"Holhos-Vaida","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"58cf15cd5624a98d00efcdaaada28d94","socialdata_lastcheck":null,"email_local":"","email_domain":"priority1alert.com","sentcnt":"12","rating_tstamp":"2026-03-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:48:41","updated_utc_timestamp":"2026-04-02 16:57:20","created_timestamp":"2025-08-19 12:48:41","updated_timestamp":"2026-04-02 16:57:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-24 11:26:18","last_mpp_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:48:41-05:00","email":"kristy@priority1alert.com","phone":"7757775980","firstName":"Kristy","lastName":"Holhos-Vaida","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"58cf15cd5624a98d00efcdaaada28d94","socialdata_lastcheck":null,"email_local":"","email_domain":"priority1alert.com","sentcnt":"12","rating_tstamp":"2026-03-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:48:41","updated_utc_timestamp":"2026-04-02 16:57:20","created_timestamp":"2025-08-19 12:48:41","updated_timestamp":"2026-04-02 16:57:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-24 11:26:18","last_mpp_open_date":"2026-03-19 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:48:41-05:00","email":"kristy@priority1alert.com","phone":"7757775980","firstName":"Kristy","lastName":"Holhos-Vaida","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"58cf15cd5624a98d00efcdaaada28d94","socialdata_lastcheck":null,"email_local":"","email_domain":"priority1alert.com","sentcnt":"12","rating_tstamp":"2026-03-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:48:41","updated_utc_timestamp":"2026-04-02 16:57:20","created_timestamp":"2025-08-19 12:48:41","updated_timestamp":"2026-04-02 16:57:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-24 11:26:18","last_mpp_open_date":"2026-03-19 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:48:41-05:00","email":"kristy@priority1alert.com","phone":"7757775980","firstName":"Kristy","lastName":"Holhos-Vaida","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"58cf15cd5624a98d00efcdaaada28d94","socialdata_lastcheck":null,"email_local":"","email_domain":"priority1alert.com","sentcnt":"12","rating_tstamp":"2026-03-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:48:41","updated_utc_timestamp":"2026-04-02 16:57:21","created_timestamp":"2025-08-19 12:48:41","updated_timestamp":"2026-04-02 16:57:21","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-24 11:26:18","last_mpp_open_date":"2026-03-19 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:48:41-05:00","email":"kristy@priority1alert.com","phone":"7757775980","firstName":"Kristy","lastName":"Holhos-Vaida","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"58cf15cd5624a98d00efcdaaada28d94","socialdata_lastcheck":null,"email_local":"","email_domain":"priority1alert.com","sentcnt":"12","rating_tstamp":"2026-03-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:57:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:48:41","updated_utc_timestamp":"2026-04-02 16:57:21","created_timestamp":"2025-08-19 12:48:41","updated_timestamp":"2026-04-02 16:57:21","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-24 11:26:18","last_mpp_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:57:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_625f1c910f2110b1c8d9b8b3a60","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laura","last_name":"Polewczyk","full_name":"Laura Polewczyk","contact_id":"4419","email":"ldoak@spllp.com","orgname":"","bloc_notes_ac":"Oct 28 2025 number 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_806a35e99bb4ba3717224b606d5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Livy","last_name":"Yueh","full_name":"Livy 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_89d7c4df32a577548bf32409a3a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mary","last_name":"Fairchild","full_name":"Mary Fairchild","contact_id":"7068","email":"m.fairchild@f5.com","orgname":"","bloc_notes_ac":"2066194553\r\nATM / 01 December 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_35688d73759fe5d5d1ded43c003","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Luis","last_name":"Diaz","full_name":"Luis Diaz","contact_id":"2640","email":"luisdiaz@oportun.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 line 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Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4663],"average":4663,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16507699411","direction":"outbound"},"event_timestamp":1775167170635} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2640 CALL ID: call_35688d73759fe5d5d1ded43c003 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:16-05:00","email":"luisdiaz@oportun.com","phone":"6507699411","firstName":"Luis","lastName":"Diaz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"537ce9913fa8d7c6dfa6df7dd841b843","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"16","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:16","updated_utc_timestamp":"2026-04-02 16:59:31","created_timestamp":"2025-08-21 15:48:16","updated_timestamp":"2026-04-02 16:59:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 12:21:29","last_open_date":"2025-09-22 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:16-05:00","email":"luisdiaz@oportun.com","phone":"6507699411","firstName":"Luis","lastName":"Diaz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"537ce9913fa8d7c6dfa6df7dd841b843","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"16","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:16","updated_utc_timestamp":"2026-04-02 16:59:32","created_timestamp":"2025-08-21 15:48:16","updated_timestamp":"2026-04-02 16:59:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 12:21:29","last_open_date":"2025-09-22 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7201fab816e9f0f8b5e70689fcf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Niedens","full_name":"Lisa Niedens","contact_id":"7029","email":"lniedens@salushomecare.com","orgname":"","bloc_notes_ac":"8582781335\r\nATM / 01 December 2025 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{"contacts":[{"cdate":"2025-11-21T09:53:48-06:00","email":"lniedens@salushomecare.com","phone":"6193339322","firstName":"Lisa","lastName":"Niedens","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3e7ebf178b4f6b5015cb26e6150c7d00","socialdata_lastcheck":null,"email_local":"","email_domain":"salushomecare.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:48","updated_utc_timestamp":"2026-04-02 16:59:32","created_timestamp":"2025-11-21 09:53:48","updated_timestamp":"2026-04-02 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call reached the voicemail of Lisa Needham, recruitment and staff development manager at Salis Homecare, and no conversation with a human took place.","cdate":"2026-04-02T16:59:32-05:00","udate":"2026-04-02T16:59:32-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401191\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401191\/field"},"owner":"7029","id":"401191"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:48-06:00","email":"lniedens@salushomecare.com","phone":"6193339322","firstName":"Lisa","lastName":"Niedens","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3e7ebf178b4f6b5015cb26e6150c7d00","socialdata_lastcheck":null,"email_local":"","email_domain":"salushomecare.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:48","updated_utc_timestamp":"2026-04-02 16:59:33","created_timestamp":"2025-11-21 09:53:48","updated_timestamp":"2026-04-02 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reached - no human contact","cdate":"2026-04-02T16:59:33-05:00","udate":"2026-04-02T16:59:33-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401193\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401193\/field"},"owner":"7029","id":"401193"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:48-06:00","email":"lniedens@salushomecare.com","phone":"6193339322","firstName":"Lisa","lastName":"Niedens","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3e7ebf178b4f6b5015cb26e6150c7d00","socialdata_lastcheck":null,"email_local":"","email_domain":"salushomecare.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:48","updated_utc_timestamp":"2026-04-02 16:59:33","created_timestamp":"2025-11-21 09:53:48","updated_timestamp":"2026-04-02 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\/ 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no human contact","cdate":"2025-12-01T15:43:57-06:00","udate":"2026-04-02T16:59:33-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234124\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234124\/field"},"owner":"7029","id":"234124"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:48-06:00","email":"lniedens@salushomecare.com","phone":"6193339322","firstName":"Lisa","lastName":"Niedens","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3e7ebf178b4f6b5015cb26e6150c7d00","socialdata_lastcheck":null,"email_local":"","email_domain":"salushomecare.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:48-06:00","email":"lniedens@salushomecare.com","phone":"6193339322","firstName":"Lisa","lastName":"Niedens","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3e7ebf178b4f6b5015cb26e6150c7d00","socialdata_lastcheck":null,"email_local":"","email_domain":"salushomecare.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:48","updated_utc_timestamp":"2026-04-02 16:59:33","created_timestamp":"2025-11-21 09:53:48","updated_timestamp":"2026-04-02 16:59:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7029\/automationEntryCounts"},"id":"7029","organization":null}],"fieldValue":{"contact":"7029","field":"88","value":"Yes","cdate":"2026-04-02T16:59:33-05:00","udate":"2026-04-02T16:59:33-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401197\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401197\/field"},"owner":"7029","id":"401197"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:48-06:00","email":"lniedens@salushomecare.com","phone":"6193339322","firstName":"Lisa","lastName":"Niedens","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3e7ebf178b4f6b5015cb26e6150c7d00","socialdata_lastcheck":null,"email_local":"","email_domain":"salushomecare.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:48","updated_utc_timestamp":"2026-04-02 16:59:33","created_timestamp":"2025-11-21 09:53:48","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:48-06:00","email":"lniedens@salushomecare.com","phone":"6193339322","firstName":"Lisa","lastName":"Niedens","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3e7ebf178b4f6b5015cb26e6150c7d00","socialdata_lastcheck":null,"email_local":"","email_domain":"salushomecare.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:48","updated_utc_timestamp":"2026-04-02 16:59:34","created_timestamp":"2025-11-21 09:53:48","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_539fe8db521b5d41273329aa921","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Meghan","last_name":"Thompson","full_name":"Meghan Thompson","contact_id":"2306","email":"meghan.thompson@dialpad.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_539fe8db521b5d41273329aa921","X-RetellAI-SipTraceId":"call_539fe8db521b5d41273329aa921","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167166200,"end_timestamp":1775167168761,"duration_ms":2561,"transcript":"User: No one is available 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reached, no answer","cdate":"2026-04-02T16:59:35-05:00","udate":"2026-04-02T16:59:35-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401205\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401205\/field"},"owner":"2306","id":"401205"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:14-05:00","email":"meghan.thompson@dialpad.com","phone":"4155244286","firstName":"Meghan","lastName":"Thompson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"31a768ea38a9bbae4de273ee5c457156","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:14","updated_utc_timestamp":"2026-04-02 16:59:35","created_timestamp":"2025-08-21 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Apr 02 call reached voicemail, no message left","cdate":"2026-04-02T16:59:35-05:00","udate":"2026-04-02T16:59:35-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401206\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401206\/field"},"owner":"2306","id":"401206"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:14-05:00","email":"meghan.thompson@dialpad.com","phone":"4155244286","firstName":"Meghan","lastName":"Thompson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"31a768ea38a9bbae4de273ee5c457156","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:14","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:14-05:00","email":"meghan.thompson@dialpad.com","phone":"4155244286","firstName":"Meghan","lastName":"Thompson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"31a768ea38a9bbae4de273ee5c457156","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:14","updated_utc_timestamp":"2026-04-02 16:59:36","created_timestamp":"2025-08-21 15:43:14","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:14-05:00","email":"meghan.thompson@dialpad.com","phone":"4155244286","firstName":"Meghan","lastName":"Thompson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"31a768ea38a9bbae4de273ee5c457156","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:14","updated_utc_timestamp":"2026-04-02 16:59:36","created_timestamp":"2025-08-21 15:43:14","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:14-05:00","email":"meghan.thompson@dialpad.com","phone":"4155244286","firstName":"Meghan","lastName":"Thompson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"31a768ea38a9bbae4de273ee5c457156","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:14","updated_utc_timestamp":"2026-04-02 16:59:36","created_timestamp":"2025-08-21 15:43:14","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:14-05:00","email":"meghan.thompson@dialpad.com","phone":"4155244286","firstName":"Meghan","lastName":"Thompson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"31a768ea38a9bbae4de273ee5c457156","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:14","updated_utc_timestamp":"2026-04-02 16:59:36","created_timestamp":"2025-08-21 15:43:14","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_82c3366794da6588abb08c8b127","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"La Toya","last_name":"Laymon","full_name":"La Toya Laymon","contact_id":"1039","email":"llaymon@yahcareerservices.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_82c3366794da6588abb08c8b127","X-RetellAI-SipTraceId":"call_82c3366794da6588abb08c8b127","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167167921,"end_timestamp":1775167170217,"duration_ms":2296,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.10500000000000001,"end":0.42499998},{"word":"call ","start":0.42499998,"end":0.665},{"word":"has ","start":0.665,"end":0.905},{"word":"been ","start":0.905,"end":1.065},{"word":"forwarded ","start":1.065,"end":1.385},{"word":"to ","start":1.385,"end":1.6249999},{"word":"voicemail. ","start":1.6249999,"end":1.9449999999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.10500000000000001,"end":0.42499998},{"word":"call ","start":0.42499998,"end":0.665},{"word":"has ","start":0.665,"end":0.905},{"word":"been ","start":0.905,"end":1.065},{"word":"forwarded ","start":1.065,"end":1.385},{"word":"to ","start":1.385,"end":1.6249999},{"word":"voicemail. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:50-05:00","email":"llaymon@yahcareerservices.com","phone":"8188556157","firstName":"La Toya","lastName":"Laymon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"952e98becdf455d0963aa0371925b433","socialdata_lastcheck":null,"email_local":"","email_domain":"yahcareerservices.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:50","updated_utc_timestamp":"2026-04-02 16:59:37","created_timestamp":"2025-08-19 12:50:50","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:50-05:00","email":"llaymon@yahcareerservices.com","phone":"8188556157","firstName":"La Toya","lastName":"Laymon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"952e98becdf455d0963aa0371925b433","socialdata_lastcheck":null,"email_local":"","email_domain":"yahcareerservices.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:50","updated_utc_timestamp":"2026-04-02 16:59:37","created_timestamp":"2025-08-19 12:50:50","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:50-05:00","email":"llaymon@yahcareerservices.com","phone":"8188556157","firstName":"La Toya","lastName":"Laymon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"952e98becdf455d0963aa0371925b433","socialdata_lastcheck":null,"email_local":"","email_domain":"yahcareerservices.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:50","updated_utc_timestamp":"2026-04-02 16:59:37","created_timestamp":"2025-08-19 12:50:50","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:50-05:00","email":"llaymon@yahcareerservices.com","phone":"8188556157","firstName":"La Toya","lastName":"Laymon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"952e98becdf455d0963aa0371925b433","socialdata_lastcheck":null,"email_local":"","email_domain":"yahcareerservices.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:50","updated_utc_timestamp":"2026-04-02 16:59:38","created_timestamp":"2025-08-19 12:50:50","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:50-05:00","email":"llaymon@yahcareerservices.com","phone":"8188556157","firstName":"La Toya","lastName":"Laymon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"952e98becdf455d0963aa0371925b433","socialdata_lastcheck":null,"email_local":"","email_domain":"yahcareerservices.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:50","updated_utc_timestamp":"2026-04-02 16:59:38","created_timestamp":"2025-08-19 12:50:50","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:50-05:00","email":"llaymon@yahcareerservices.com","phone":"8188556157","firstName":"La Toya","lastName":"Laymon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"952e98becdf455d0963aa0371925b433","socialdata_lastcheck":null,"email_local":"","email_domain":"yahcareerservices.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:50","updated_utc_timestamp":"2026-04-02 16:59:38","created_timestamp":"2025-08-19 12:50:50","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:50-05:00","email":"llaymon@yahcareerservices.com","phone":"8188556157","firstName":"La Toya","lastName":"Laymon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"952e98becdf455d0963aa0371925b433","socialdata_lastcheck":null,"email_local":"","email_domain":"yahcareerservices.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:50","updated_utc_timestamp":"2026-04-02 16:59:39","created_timestamp":"2025-08-19 12:50:50","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_877488140e7bb1688eafce93b6b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lori","last_name":"Wallis","full_name":"Lori Wallis","contact_id":"6813","email":"lori.wallis@gov.bc.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 6046600228\r\nATM / 20 November 2025 She hung up on me saying I am busy 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human answered, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable and considered perfect.","Mandatory Phrase Detection":"100%. No phrases were expected or spoken due to no human answer.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, the call flow completion rate is 0%. Since no human answered, official opening gate accuracy is perfect by default. No survey questions or branching logic were triggered, so those scores are 100%. No mandatory phrases were expected or detected, so compliance is 100%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4661],"average":4661,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12508964954","direction":"outbound"},"event_timestamp":1775167176600} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6813 CALL ID: call_877488140e7bb1688eafce93b6b EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:47-06:00","email":"lori.wallis@gov.bc.ca","phone":"2508964954","firstName":"Lori","lastName":"Wallis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"17d0483a332c6394499ff12925022867","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.bc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:47","updated_utc_timestamp":"2026-04-02 16:59:37","created_timestamp":"2025-11-18 09:46:47","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:47-06:00","email":"lori.wallis@gov.bc.ca","phone":"2508964954","firstName":"Lori","lastName":"Wallis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"17d0483a332c6394499ff12925022867","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.bc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:47","updated_utc_timestamp":"2026-04-02 16:59:38","created_timestamp":"2025-11-18 09:46:47","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:47-06:00","email":"lori.wallis@gov.bc.ca","phone":"2508964954","firstName":"Lori","lastName":"Wallis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"17d0483a332c6394499ff12925022867","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.bc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:47","updated_utc_timestamp":"2026-04-02 16:59:38","created_timestamp":"2025-11-18 09:46:47","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:47-06:00","email":"lori.wallis@gov.bc.ca","phone":"2508964954","firstName":"Lori","lastName":"Wallis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"17d0483a332c6394499ff12925022867","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.bc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:47","updated_utc_timestamp":"2026-04-02 16:59:38","created_timestamp":"2025-11-18 09:46:47","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9940f4b6b012a1f78dc36196c70","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laura","last_name":"Lyon","full_name":"Laura Lyon","contact_id":"7019","email":"llyon@expertsupport.com","orgname":"","bloc_notes_ac":"6509177892\r\nATM / 01 December 2025 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agent reached Laura and introduced herself, beginning to discuss market changes affecting the sales process, but the call ended shortly after without completing the conversation or survey.","cdate":"2026-04-02T16:59:41-05:00","udate":"2026-04-02T16:59:41-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401235\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401235\/field"},"owner":"7019","id":"401235"}} FIELD 77 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"llyon@expertsupport.com","phone":"4153853415","firstName":"Laura","lastName":"Lyon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659156","ua":"","hash":"5488ea875d1719cab2530ba0b905314b","socialdata_lastcheck":null,"email_local":"","email_domain":"expertsupport.com","sentcnt":"1","rating_tstamp":"2025-11-21","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 16:59:42","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 16:59:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-11-21 16:06:49","last_mpp_open_date":"2025-11-21 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"llyon@expertsupport.com","phone":"4153853415","firstName":"Laura","lastName":"Lyon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659156","ua":"","hash":"5488ea875d1719cab2530ba0b905314b","socialdata_lastcheck":null,"email_local":"","email_domain":"expertsupport.com","sentcnt":"1","rating_tstamp":"2025-11-21","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 16:59:42","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 16:59:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-11-21 16:06:49","last_mpp_open_date":"2025-11-21 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_931a9fb569574b4706d386bc85a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leann","last_name":"Pereira","full_name":"Leann Pereira","contact_id":"7093","email":"lpereira@emtrain.com","orgname":"","bloc_notes_ac":"8002426099\r\nATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_931a9fb569574b4706d386bc85a","X-RetellAI-SipTraceId":"call_931a9fb569574b4706d386bc85a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167170705,"end_timestamp":1775167173643,"duration_ms":2938,"transcript":"User: Hi. It's Leanne. Leave me a message. \n","transcript_object":[{"role":"user","content":"Hi. It's Leanne. Leave me a message. ","words":[{"word":"Hi. ","start":1.066,"end":1.4659999000000001},{"word":"It's ","start":1.4659999000000001,"end":1.6259999},{"word":"Leanne. ","start":1.6259999,"end":2.106},{"word":"Leave ","start":2.106,"end":2.3459999999999996},{"word":"me ","start":2.3459999999999996,"end":2.506},{"word":"a ","start":2.506,"end":2.586},{"word":"message. ","start":2.586,"end":2.746}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. It's Leanne. Leave me a message. ","words":[{"word":"Hi. ","start":1.066,"end":1.4659999000000001},{"word":"It's ","start":1.4659999000000001,"end":1.6259999},{"word":"Leanne. ","start":1.6259999,"end":2.106},{"word":"Leave ","start":2.106,"end":2.3459999999999996},{"word":"me ","start":2.3459999999999996,"end":2.506},{"word":"a ","start":2.506,"end":2.586},{"word":"message. 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The call did not reach a valid finish state as it ended immediately with voicemail and no conversation took place.","Official Opening Gate Accuracy":"0%. No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. None of the required phrases were spoken due to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% as the official opening was never delivered due to no human answer. Survey order integrity score is 0% because no survey questions were asked. Skip logic accuracy is 0% since no branching or survey logic was executed. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:04-06:00","email":"lpereira@emtrain.com","phone":"5104689366","firstName":"Leann","lastName":"Pereira","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"9000c6af8f05753a6b3a967fe31e7c14","socialdata_lastcheck":null,"email_local":"","email_domain":"emtrain.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:04","updated_utc_timestamp":"2026-04-02 16:59:43","created_timestamp":"2025-11-21 09:54:04","updated_timestamp":"2026-04-02 16:59:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1d610a90fe262aeaae2de818938","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Ridge","full_name":"Lisa Ridge","contact_id":"7143","email":"lridge@evercommerce.com","orgname":"","bloc_notes_ac":"7204464700\r\nATM Dec 3 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1d610a90fe262aeaae2de818938","X-RetellAI-SipTraceId":"call_1d610a90fe262aeaae2de818938","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167181319,"end_timestamp":1775167183210,"duration_ms":1891,"transcript":"User: 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"lridge@evercommerce.com","phone":"8584328913","firstName":"Lisa","lastName":"Ridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aa08be52529eb4bc628afb11685457d3","socialdata_lastcheck":null,"email_local":"","email_domain":"evercommerce.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 16:59:48","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"lridge@evercommerce.com","phone":"8584328913","firstName":"Lisa","lastName":"Ridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aa08be52529eb4bc628afb11685457d3","socialdata_lastcheck":null,"email_local":"","email_domain":"evercommerce.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 16:59:48","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"lridge@evercommerce.com","phone":"8584328913","firstName":"Lisa","lastName":"Ridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aa08be52529eb4bc628afb11685457d3","socialdata_lastcheck":null,"email_local":"","email_domain":"evercommerce.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 16:59:48","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"lridge@evercommerce.com","phone":"8584328913","firstName":"Lisa","lastName":"Ridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aa08be52529eb4bc628afb11685457d3","socialdata_lastcheck":null,"email_local":"","email_domain":"evercommerce.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 16:59:48","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_98135df7e954fc038ce3ebd7551","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"LyShon","last_name":"James","full_name":"LyShon James","contact_id":"5142","email":"lyshon.james@nortekcontrol.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_98135df7e954fc038ce3ebd7551","X-RetellAI-SipTraceId":"call_98135df7e954fc038ce3ebd7551","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167182001,"end_timestamp":1775167185292,"duration_ms":3291,"transcript":"User: The person you are 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:31-05:00","email":"lyshon.james@nortekcontrol.com","phone":"7077785923","firstName":"LyShon","lastName":"James","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"09c96b538f85fa8eadad3483e51e9c33","socialdata_lastcheck":null,"email_local":"","email_domain":"nortekcontrol.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:31","updated_utc_timestamp":"2026-04-02 16:59:51","created_timestamp":"2025-10-29 14:26:31","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:31-05:00","email":"lyshon.james@nortekcontrol.com","phone":"7077785923","firstName":"LyShon","lastName":"James","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"09c96b538f85fa8eadad3483e51e9c33","socialdata_lastcheck":null,"email_local":"","email_domain":"nortekcontrol.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:31","updated_utc_timestamp":"2026-04-02 16:59:51","created_timestamp":"2025-10-29 14:26:31","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:31-05:00","email":"lyshon.james@nortekcontrol.com","phone":"7077785923","firstName":"LyShon","lastName":"James","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"09c96b538f85fa8eadad3483e51e9c33","socialdata_lastcheck":null,"email_local":"","email_domain":"nortekcontrol.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:31","updated_utc_timestamp":"2026-04-02 16:59:52","created_timestamp":"2025-10-29 14:26:31","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:31-05:00","email":"lyshon.james@nortekcontrol.com","phone":"7077785923","firstName":"LyShon","lastName":"James","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"09c96b538f85fa8eadad3483e51e9c33","socialdata_lastcheck":null,"email_local":"","email_domain":"nortekcontrol.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:31","updated_utc_timestamp":"2026-04-02 16:59:52","created_timestamp":"2025-10-29 14:26:31","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:31-05:00","email":"lyshon.james@nortekcontrol.com","phone":"7077785923","firstName":"LyShon","lastName":"James","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"09c96b538f85fa8eadad3483e51e9c33","socialdata_lastcheck":null,"email_local":"","email_domain":"nortekcontrol.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:31","updated_utc_timestamp":"2026-04-02 16:59:52","created_timestamp":"2025-10-29 14:26:31","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:31-05:00","email":"lyshon.james@nortekcontrol.com","phone":"7077785923","firstName":"LyShon","lastName":"James","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"09c96b538f85fa8eadad3483e51e9c33","socialdata_lastcheck":null,"email_local":"","email_domain":"nortekcontrol.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:31","updated_utc_timestamp":"2026-04-02 16:59:52","created_timestamp":"2025-10-29 14:26:31","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:31-05:00","email":"lyshon.james@nortekcontrol.com","phone":"7077785923","firstName":"LyShon","lastName":"James","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"09c96b538f85fa8eadad3483e51e9c33","socialdata_lastcheck":null,"email_local":"","email_domain":"nortekcontrol.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:31","updated_utc_timestamp":"2026-04-02 16:59:53","created_timestamp":"2025-10-29 14:26:31","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b91fedd696a523c82f71e61935b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Matthew","last_name":"Bunin","full_name":"Matthew Bunin","contact_id":"1123","email":"matthew.bunin@hemco.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b91fedd696a523c82f71e61935b","X-RetellAI-SipTraceId":"call_b91fedd696a523c82f71e61935b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167189548,"end_timestamp":1775167192131,"duration_ms":2583,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:18-05:00","email":"matthew.bunin@hemco.com","phone":"7022719885","firstName":"Matthew","lastName":"Bunin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"27c4383e8e860fdf08e7f390c754d775","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:18","updated_utc_timestamp":"2026-04-02 16:59:57","created_timestamp":"2025-08-19 12:51:18","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:18-05:00","email":"matthew.bunin@hemco.com","phone":"7022719885","firstName":"Matthew","lastName":"Bunin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"27c4383e8e860fdf08e7f390c754d775","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:18","updated_utc_timestamp":"2026-04-02 16:59:57","created_timestamp":"2025-08-19 12:51:18","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:18-05:00","email":"matthew.bunin@hemco.com","phone":"7022719885","firstName":"Matthew","lastName":"Bunin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"27c4383e8e860fdf08e7f390c754d775","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:18","updated_utc_timestamp":"2026-04-02 16:59:57","created_timestamp":"2025-08-19 12:51:18","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:18-05:00","email":"matthew.bunin@hemco.com","phone":"7022719885","firstName":"Matthew","lastName":"Bunin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"27c4383e8e860fdf08e7f390c754d775","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:18","updated_utc_timestamp":"2026-04-02 16:59:57","created_timestamp":"2025-08-19 12:51:18","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:18-05:00","email":"matthew.bunin@hemco.com","phone":"7022719885","firstName":"Matthew","lastName":"Bunin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"27c4383e8e860fdf08e7f390c754d775","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:18","updated_utc_timestamp":"2026-04-02 16:59:58","created_timestamp":"2025-08-19 12:51:18","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:18-05:00","email":"matthew.bunin@hemco.com","phone":"7022719885","firstName":"Matthew","lastName":"Bunin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"27c4383e8e860fdf08e7f390c754d775","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:18","updated_utc_timestamp":"2026-04-02 16:59:58","created_timestamp":"2025-08-19 12:51:18","updated_timestamp":"2026-04-02 16:59:58","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/automationEntryCounts"},"id":"1123","organization":null}],"fieldValue":{"contact":"1123","field":"103","value":"call_b91fedd696a523c82f71e61935b","cdate":"2026-04-02T16:59:58-05:00","udate":"2026-04-02T16:59:58-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401289\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401289\/field"},"owner":"1123","id":"401289"}} FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:18-05:00","email":"matthew.bunin@hemco.com","phone":"7022719885","firstName":"Matthew","lastName":"Bunin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"27c4383e8e860fdf08e7f390c754d775","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:18","updated_utc_timestamp":"2026-04-02 16:59:58","created_timestamp":"2025-08-19 12:51:18","updated_timestamp":"2026-04-02 16:59:58","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1123\/automationEntryCounts"},"id":"1123","organization":null}],"fieldValue":{"contact":"1123","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_b91fedd696a523c82f71e61935b","cdate":"2026-04-02T16:59:58-05:00","udate":"2026-04-02T16:59:58-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401291\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401291\/field"},"owner":"1123","id":"401291"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b66b0e0b5accabcf0350f6ad97c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Madeliene","last_name":"Semilla","full_name":"Madeliene Semilla","contact_id":"6820","email":"madeliene@intersectpower.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7348279000\r\nATM / 20 November 2025 VM\r\nATM / 24 November 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b66b0e0b5accabcf0350f6ad97c","X-RetellAI-SipTraceId":"call_b66b0e0b5accabcf0350f6ad97c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167190564,"end_timestamp":1775167191874,"duration_ms":1310,"transcript":"User: Forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Forwarded to voice mail. ","words":[{"word":"Forwarded ","start":0.025,"end":0.505},{"word":"to ","start":0.505,"end":0.665},{"word":"voice ","start":0.665,"end":0.905},{"word":"mail. ","start":0.905,"end":1.065}]}],"transcript_with_tool_calls":[{"role":"user","content":"Forwarded to voice mail. ","words":[{"word":"Forwarded ","start":0.025,"end":0.505},{"word":"to ","start":0.505,"end":0.665},{"word":"voice ","start":0.665,"end":0.905},{"word":"mail. ","start":0.905,"end":1.065}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/0c7a528c1e80558fcbb8142a46c4d5c08b016202228ee242a4cb745ca3d72010/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/0c7a528c1e80558fcbb8142a46c4d5c08b016202228ee242a4cb745ca3d72010/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/0c7a528c1e80558fcbb8142a46c4d5c08b016202228ee242a4cb745ca3d72010/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":63,"p90":63,"p95":63,"p99":63,"min":63,"max":63,"num":1,"values":[63]},"asr":{"p50":15,"p90":20,"p95":20,"p99":20,"min":10,"max":20,"num":4,"values":[20,10,10,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5291667,"combined_cost":3.0583333},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was unsuccessful because it went directly to voicemail without any human interaction, resulting in no official opening, no survey questions asked, and no closing. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4690],"average":4690,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16047832193","direction":"outbound"},"event_timestamp":1775167195888} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6820 CALL ID: call_b66b0e0b5accabcf0350f6ad97c EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:51-06:00","email":"madeliene@intersectpower.com","phone":"6047832193","firstName":"Madeliene","lastName":"Semilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"fd13cd83f42f3802c38096f284adb11f","socialdata_lastcheck":null,"email_local":"","email_domain":"intersectpower.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:51","updated_utc_timestamp":"2026-04-02 16:59:56","created_timestamp":"2025-11-18 09:46:51","updated_timestamp":"2026-04-02 16:59:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/automationEntryCounts"},"id":"6820","organization":null}],"fieldValue":{"contact":"6820","field":"76","value":"The call was made but reached voicemail immediately without any conversation.","cdate":"2026-04-02T16:59:56-05:00","udate":"2026-04-02T16:59:56-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401274\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401274\/field"},"owner":"6820","id":"401274"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:51-06:00","email":"madeliene@intersectpower.com","phone":"6047832193","firstName":"Madeliene","lastName":"Semilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"fd13cd83f42f3802c38096f284adb11f","socialdata_lastcheck":null,"email_local":"","email_domain":"intersectpower.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:51","updated_utc_timestamp":"2026-04-02 16:59:56","created_timestamp":"2025-11-18 09:46:51","updated_timestamp":"2026-04-02 16:59:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/automationEntryCounts"},"id":"6820","organization":null}],"fieldValue":{"contact":"6820","field":"77","value":"Call reached voicemail","cdate":"2026-04-02T16:59:56-05:00","udate":"2026-04-02T16:59:56-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401276\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401276\/field"},"owner":"6820","id":"401276"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:51-06:00","email":"madeliene@intersectpower.com","phone":"6047832193","firstName":"Madeliene","lastName":"Semilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"fd13cd83f42f3802c38096f284adb11f","socialdata_lastcheck":null,"email_local":"","email_domain":"intersectpower.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:51","updated_utc_timestamp":"2026-04-02 16:59:56","created_timestamp":"2025-11-18 09:46:51","updated_timestamp":"2026-04-02 16:59:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6820\/automationEntryCounts"},"id":"6820","organization":null}],"fieldValue":{"contact":"6820","field":"36","value":"autre no de t\u00e9l\u00e9phone\u00a0: 7348279000\r\nATM \/ 20 November 2025 VM\r\nATM \/ 24 November 2025 VM\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T11:54:46-06:00","udate":"2026-04-02T16:59:56-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189291\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189291\/field"},"owner":"6820","id":"189291"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:51-06:00","email":"madeliene@intersectpower.com","phone":"6047832193","firstName":"Madeliene","lastName":"Semilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"fd13cd83f42f3802c38096f284adb11f","socialdata_lastcheck":null,"email_local":"","email_domain":"intersectpower.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:51","updated_utc_timestamp":"2026-04-02 16:59:57","created_timestamp":"2025-11-18 09:46:51","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:51-06:00","email":"madeliene@intersectpower.com","phone":"6047832193","firstName":"Madeliene","lastName":"Semilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"fd13cd83f42f3802c38096f284adb11f","socialdata_lastcheck":null,"email_local":"","email_domain":"intersectpower.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:51","updated_utc_timestamp":"2026-04-02 16:59:57","created_timestamp":"2025-11-18 09:46:51","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:51-06:00","email":"madeliene@intersectpower.com","phone":"6047832193","firstName":"Madeliene","lastName":"Semilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"fd13cd83f42f3802c38096f284adb11f","socialdata_lastcheck":null,"email_local":"","email_domain":"intersectpower.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:51","updated_utc_timestamp":"2026-04-02 16:59:57","created_timestamp":"2025-11-18 09:46:51","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:51-06:00","email":"madeliene@intersectpower.com","phone":"6047832193","firstName":"Madeliene","lastName":"Semilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"fd13cd83f42f3802c38096f284adb11f","socialdata_lastcheck":null,"email_local":"","email_domain":"intersectpower.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:51","updated_utc_timestamp":"2026-04-02 16:59:58","created_timestamp":"2025-11-18 09:46:51","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 17:59:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e23557718111ee573f24334a0fb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Madison","last_name":"DiMarco","full_name":"Madison DiMarco","contact_id":"7008","email":"madison@squareup.com","orgname":"","bloc_notes_ac":"4155477455\r\nATM / 01 December 2025 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You've reached Madison. I can't get to the phone right now. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.729,"end":2.077}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Madison. I can't get to the phone right now. ","words":[{"word":"Hi. ","start":1.316,"end":1.796},{"word":"You've ","start":1.796,"end":2.036},{"word":"reached ","start":2.036,"end":2.1959998},{"word":"Madison. ","start":2.1959998,"end":2.6759999},{"word":"I ","start":2.6759999,"end":2.7560000000000002},{"word":"can't ","start":2.7560000000000002,"end":2.9159999},{"word":"get ","start":2.9159999,"end":2.996},{"word":"to ","start":2.996,"end":3.156},{"word":"the ","start":3.156,"end":3.2359998},{"word":"phone ","start":3.2359998,"end":3.396},{"word":"right ","start":3.396,"end":3.556},{"word":"now. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. The official opening was not delivered as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not detected because the call was not answered and no script was delivered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4652],"average":4652,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17147431333","direction":"outbound"},"event_timestamp":1775167198317} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7008 CALL ID: call_e23557718111ee573f24334a0fb EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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reached, no message left","cdate":"2026-04-02T16:59:58-05:00","udate":"2026-04-02T16:59:58-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401294\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401294\/field"},"owner":"7008","id":"401294"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:44-06:00","email":"madison@squareup.com","phone":"7147431333","firstName":"Madison","lastName":"DiMarco","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fb3beb289d4ebde912379603d630340d","socialdata_lastcheck":null,"email_local":"","email_domain":"squareup.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T16:59:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:44","updated_utc_timestamp":"2026-04-02 16:59:59","created_timestamp":"2025-11-21 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:00:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a9b1f4683bf3c73b36fcff82c86","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leslie","last_name":"Loy","full_name":"Leslie Loy","contact_id":"7292","email":"lloy@chartercenter.org","orgname":"","bloc_notes_ac":"","extension":"302","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a9b1f4683bf3c73b36fcff82c86","X-RetellAI-SipTraceId":"call_a9b1f4683bf3c73b36fcff82c86","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167145729,"end_timestamp":1775167196995,"duration_ms":51266,"transcript":"User: Thank you for calling the 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:00:03","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:00:04","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:00:04","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:00:04","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:00:05","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:00:05","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:00:02 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_59926afb5d5aec62c5b2b3578a5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Timothy","last_name":"Felde","full_name":"Timothy Felde","contact_id":"5074","email":"mfelde@salemchristianhomes.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_59926afb5d5aec62c5b2b3578a5","X-RetellAI-SipTraceId":"call_59926afb5d5aec62c5b2b3578a5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167195771,"end_timestamp":1775167198777,"duration_ms":3006,"transcript":"User: The person at extension eight \n","transcript_object":[{"role":"user","content":"The person at extension eight ","words":[{"word":"The ","start":0.024,"end":0.42399998},{"word":"person ","start":0.42399998,"end":0.7439999700000001},{"word":"at ","start":0.7439999700000001,"end":1.064},{"word":"extension ","start":1.064,"end":1.8639999},{"word":"eight ","start":2.104,"end":2.344}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person at extension eight ","words":[{"word":"The ","start":0.024,"end":0.42399998},{"word":"person ","start":0.42399998,"end":0.7439999700000001},{"word":"at ","start":0.7439999700000001,"end":1.064},{"word":"extension ","start":1.064,"end":1.8639999},{"word":"eight 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not detected because the call was not answered and no conversation took place.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because no required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail immediately.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4676],"average":4676,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19096140579","direction":"outbound"},"event_timestamp":1775167203201} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5074 CALL ID: call_59926afb5d5aec62c5b2b3578a5 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:56-05:00","email":"mfelde@salemchristianhomes.org","phone":"9096140579","firstName":"Timothy","lastName":"Felde","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"644361b558ee38b75f75bc3fd7aa09ea","socialdata_lastcheck":null,"email_local":"","email_domain":"salemchristianhomes.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:56","updated_utc_timestamp":"2026-04-02 17:00:04","created_timestamp":"2025-10-29 14:25:56","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:00:05","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:00:05","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:00:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_59926afb5d5aec62c5b2b3578a5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Timothy","last_name":"Felde","full_name":"Timothy Felde","contact_id":"5074","email":"mfelde@salemchristianhomes.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_59926afb5d5aec62c5b2b3578a5","X-RetellAI-SipTraceId":"call_59926afb5d5aec62c5b2b3578a5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167195771,"end_timestamp":1775167198777,"duration_ms":3006,"transcript":"User: The person at 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call was made to the contact but went to voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not detected because the call was not answered and no conversation took place.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because no required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail immediately.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4676],"average":4676,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19096140579","direction":"outbound"},"event_timestamp":1775167203201} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5074 CALL ID: call_59926afb5d5aec62c5b2b3578a5 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-10-29T14:25:56-05:00","email":"mfelde@salemchristianhomes.org","phone":"9096140579","firstName":"Timothy","lastName":"Felde","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"644361b558ee38b75f75bc3fd7aa09ea","socialdata_lastcheck":null,"email_local":"","email_domain":"salemchristianhomes.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:56","updated_utc_timestamp":"2026-04-02 17:00:06","created_timestamp":"2025-10-29 14:25:56","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:43-05:00","email":"mark.cordell@cubic.com","phone":"2568296354","firstName":"Mark","lastName":"Cordell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"80c94f500204eee2ab2a621691808df4","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:43","updated_utc_timestamp":"2026-04-02 17:00:19","created_timestamp":"2025-08-21 15:49:43","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:43-05:00","email":"mark.cordell@cubic.com","phone":"2568296354","firstName":"Mark","lastName":"Cordell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"80c94f500204eee2ab2a621691808df4","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:43","updated_utc_timestamp":"2026-04-02 17:00:19","created_timestamp":"2025-08-21 15:49:43","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:43-05:00","email":"mark.cordell@cubic.com","phone":"2568296354","firstName":"Mark","lastName":"Cordell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"80c94f500204eee2ab2a621691808df4","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:43","updated_utc_timestamp":"2026-04-02 17:00:19","created_timestamp":"2025-08-21 15:49:43","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:43-05:00","email":"mark.cordell@cubic.com","phone":"2568296354","firstName":"Mark","lastName":"Cordell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"80c94f500204eee2ab2a621691808df4","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:43","updated_utc_timestamp":"2026-04-02 17:00:19","created_timestamp":"2025-08-21 15:49:43","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:00:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a1d5e73775436a8432bc3707b67","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michael","last_name":"Lopez","full_name":"Michael Lopez","contact_id":"5062","email":"michaell@mscarita.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a1d5e73775436a8432bc3707b67","X-RetellAI-SipTraceId":"call_a1d5e73775436a8432bc3707b67","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167218862,"end_timestamp":1775167220751,"duration_ms":1889,"transcript":"User: Has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Has been forwarded to voice mail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or valid finish state. Official opening gate accuracy is 0% as no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% since no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4663],"average":4663,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17757708822","direction":"outbound"},"event_timestamp":1775167224629} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5062 CALL ID: call_a1d5e73775436a8432bc3707b67 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:50-05:00","email":"michaell@mscarita.com","phone":"7757708822","firstName":"Michael","lastName":"Lopez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"2527ff6774c28eee54953fc5ff04bacb","socialdata_lastcheck":null,"email_local":"","email_domain":"mscarita.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:50","updated_utc_timestamp":"2026-04-02 17:00:26","created_timestamp":"2025-10-29 14:25:50","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:50-05:00","email":"michaell@mscarita.com","phone":"7757708822","firstName":"Michael","lastName":"Lopez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"2527ff6774c28eee54953fc5ff04bacb","socialdata_lastcheck":null,"email_local":"","email_domain":"mscarita.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:50","updated_utc_timestamp":"2026-04-02 17:00:26","created_timestamp":"2025-10-29 14:25:50","updated_timestamp":"2026-04-02 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call was an outbound attempt to reach a contact at the Los Angeles offices of the Capital Group and American Funds. The call repeatedly navigated an automated phone menu, pressing zero to reach the operator and pound to finish, but no human was reached before the call ended due to maximum duration reached.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"05","bloc_notes":"2026 Apr 02 outbound call reached automated system, no human contact","call_summary_title":"Outbound call reached automated system, no human","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state with a human or complete conversation, only automated menu navigation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached and no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked as no human was reached.","Skip Logic Accuracy":"0%. No logical branching occurred due to lack of human interaction.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not spoken as the call was handled by an automated system only.","Debug Analytical Variables":"The call flow completion rate is 0% because the call never reached a valid finish state with a human contact or completed the intended conversation. Official opening gate accuracy is 0% because no identity confirmation or official opening phrase was delivered. Survey order integrity score is 0% as no survey questions were asked. Skip logic accuracy is 0% due to no branching in the call flow. Verbatim survey compliance is 0% since no survey questions were presented. Mandatory phrase detection is No because the required phrases were not spoken during the automated menu navigation.","IVR_detector":"Yes","call_sequence":"Not 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I’ll hold.","words":[{"word":"Thank ","start":28.828,"end":29.211},{"word":"you.","start":29.211,"end":29.64},{"word":" I’ll ","start":29.686375,"end":29.953375},{"word":"hold.","start":29.953375,"end":30.429375}],"metadata":{"response_id":2}},{"role":"agent","content":"Just checking in—am I still connected?","words":[{"word":"Just ","start":41.662,"end":41.859},{"word":"checking ","start":41.859,"end":42.231},{"word":"in—am ","start":42.231,"end":42.614},{"word":"I ","start":42.614,"end":42.695},{"word":"still ","start":42.695,"end":42.962},{"word":"connected?","start":42.962,"end":43.682}],"metadata":{"response_id":3}},{"role":"user","content":"Sorry. But they're not able to take the call. I already shared our conversation. But if you'd like to add anything else, please feel free to do so now. ","words":[{"word":"Sorry. 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Let me try to get the person you're trying to reach on the line. ","words":[{"word":"Okay. ","start":24.499,"end":24.898999},{"word":"Let ","start":24.898999,"end":25.138999},{"word":"me ","start":25.138999,"end":25.218999},{"word":"try ","start":25.218999,"end":25.378998},{"word":"to ","start":25.378998,"end":25.459},{"word":"get ","start":25.459,"end":25.619},{"word":"the ","start":25.619,"end":25.698998},{"word":"person ","start":25.698998,"end":25.939},{"word":"you're ","start":25.939,"end":26.179},{"word":"trying ","start":26.179,"end":26.339},{"word":"to ","start":26.339,"end":26.419},{"word":"reach ","start":26.419,"end":26.579},{"word":"on ","start":26.579,"end":26.739},{"word":"the ","start":26.739,"end":26.818999},{"word":"line. ","start":26.818999,"end":27.058999}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":28.828,"end":29.211},{"word":"you.","start":29.211,"end":29.64},{"word":" I’ll ","start":29.686375,"end":29.953375},{"word":"hold.","start":29.953375,"end":30.429375}],"metadata":{"response_id":2}},{"role":"agent","content":"Just checking in—am I still connected?","words":[{"word":"Just ","start":41.662,"end":41.859},{"word":"checking ","start":41.859,"end":42.231},{"word":"in—am ","start":42.231,"end":42.614},{"word":"I ","start":42.614,"end":42.695},{"word":"still ","start":42.695,"end":42.962},{"word":"connected?","start":42.962,"end":43.682}],"metadata":{"response_id":3}},{"role":"user","content":"Sorry. But they're not able to take the call. I already shared our conversation. But if you'd like to add anything else, please feel free to do so now. ","words":[{"word":"Sorry. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:19-05:00","email":"matthew.polito@hemco.com","phone":"7026334613","firstName":"Matthew","lastName":"Polito","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"ca96f91f7638327262eccc107606de45","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:19","updated_utc_timestamp":"2026-04-02 17:00:34","created_timestamp":"2025-08-19 12:51:19","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:19-05:00","email":"matthew.polito@hemco.com","phone":"7026334613","firstName":"Matthew","lastName":"Polito","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"ca96f91f7638327262eccc107606de45","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:19","updated_utc_timestamp":"2026-04-02 17:00:34","created_timestamp":"2025-08-19 12:51:19","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:00:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_00052543afbd01710506f2f85c7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mickey","last_name":"Penzer","full_name":"Mickey Penzer","contact_id":"1189","email":"mickeyp@bachrachgroup.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_00052543afbd01710506f2f85c7","X-RetellAI-SipTraceId":"call_00052543afbd01710506f2f85c7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167237266,"end_timestamp":1775167239918,"duration_ms":2652,"transcript":"User: The person at extension, \n","transcript_object":[{"role":"user","content":"The person at extension, ","words":[{"word":"The ","start":0.518,"end":0.83799995},{"word":"person ","start":0.83799995,"end":1.1580000000000001},{"word":"at ","start":1.1580000000000001,"end":1.3980000000000001},{"word":"extension, ","start":1.3980000000000001,"end":1.798}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person at extension, ","words":[{"word":"The ","start":0.518,"end":0.83799995},{"word":"person ","start":0.83799995,"end":1.1580000000000001},{"word":"at ","start":1.1580000000000001,"end":1.3980000000000001},{"word":"extension, 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call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. 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Mandatory phrase detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4668],"average":4668,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16468701246","direction":"outbound"},"event_timestamp":1775167244759} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1189 CALL ID: call_00052543afbd01710506f2f85c7 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was made but reached voicemail immediately without any conversation.","cdate":"2026-04-02T17:00:45-05:00","udate":"2026-04-02T17:00:45-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401380\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401380\/field"},"owner":"1189","id":"401380"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"mickeyp@bachrachgroup.com","phone":"6468701246","firstName":"Mickey","lastName":"Penzer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1aeac937025b35f955729e444cf2c1df","socialdata_lastcheck":null,"email_local":"","email_domain":"bachrachgroup.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 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reached, no answer","cdate":"2026-04-02T17:00:45-05:00","udate":"2026-04-02T17:00:45-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401381\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401381\/field"},"owner":"1189","id":"401381"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"mickeyp@bachrachgroup.com","phone":"6468701246","firstName":"Mickey","lastName":"Penzer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1aeac937025b35f955729e444cf2c1df","socialdata_lastcheck":null,"email_local":"","email_domain":"bachrachgroup.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:00:45","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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Apr 02 call reached voicemail, no message left","cdate":"2026-04-02T17:00:45-05:00","udate":"2026-04-02T17:00:45-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401382\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401382\/field"},"owner":"1189","id":"401382"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"mickeyp@bachrachgroup.com","phone":"6468701246","firstName":"Mickey","lastName":"Penzer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1aeac937025b35f955729e444cf2c1df","socialdata_lastcheck":null,"email_local":"","email_domain":"bachrachgroup.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"mickeyp@bachrachgroup.com","phone":"6468701246","firstName":"Mickey","lastName":"Penzer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1aeac937025b35f955729e444cf2c1df","socialdata_lastcheck":null,"email_local":"","email_domain":"bachrachgroup.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:00:46","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"mickeyp@bachrachgroup.com","phone":"6468701246","firstName":"Mickey","lastName":"Penzer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1aeac937025b35f955729e444cf2c1df","socialdata_lastcheck":null,"email_local":"","email_domain":"bachrachgroup.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:00:46","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"mickeyp@bachrachgroup.com","phone":"6468701246","firstName":"Mickey","lastName":"Penzer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1aeac937025b35f955729e444cf2c1df","socialdata_lastcheck":null,"email_local":"","email_domain":"bachrachgroup.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:00:46","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:01-06:00","email":"marcusw@marketofchoice.com","phone":"5418681533","firstName":"Marcus","lastName":"Whittaker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"1f17a911176abe779adfc955000bb851","socialdata_lastcheck":null,"email_local":"","email_domain":"marketofchoice.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:01","updated_utc_timestamp":"2026-04-02 17:00:50","created_timestamp":"2025-11-21 09:55:01","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:00:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bb6174c37b30a0027ebaf196fe4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Marisa","last_name":"Meyer","full_name":"Marisa Meyer","contact_id":"2678","email":"marisa.meyer@udemy.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bb6174c37b30a0027ebaf196fe4","X-RetellAI-SipTraceId":"call_bb6174c37b30a0027ebaf196fe4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167229350,"end_timestamp":1775167244902,"duration_ms":15552,"transcript":"User: Hello? \nAgent: Hello, may I please speak with Marisa?\nUser: Who's calling? \nAgent: My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Marisa, please?\n","transcript_object":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":1.831,"end":2.231}]},{"role":"agent","content":"Hello, may I please speak with Marisa?","words":[{"word":"Hello, ","start":1.63,"end":1.943},{"word":"may ","start":1.943,"end":2.117},{"word":"I ","start":2.117,"end":2.199},{"word":"please ","start":2.199,"end":2.431},{"word":"speak ","start":2.431,"end":2.663},{"word":"with ","start":2.663,"end":2.837},{"word":"Marisa?","start":2.837,"end":3.487}],"metadata":{"response_id":0}},{"role":"user","content":"Who's calling? ","words":[{"word":"Who's ","start":4.471,"end":4.871},{"word":"calling? ","start":4.871,"end":5.110999700000001}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Marisa, please?","words":[{"word":"My ","start":7.377,"end":7.598},{"word":"name ","start":7.598,"end":7.783},{"word":"is ","start":7.783,"end":7.923},{"word":"Ellen, ","start":7.923,"end":8.225},{"word":"and ","start":8.225,"end":8.352},{"word":"I’m ","start":8.352,"end":8.515},{"word":"calling ","start":8.515,"end":8.817},{"word":"on ","start":8.817,"end":8.933},{"word":"behalf ","start":8.933,"end":9.211},{"word":"of ","start":9.211,"end":9.339},{"word":"AtmanCo.","start":9.339,"end":10.187},{"word":" May ","start":10.232583251953125,"end":10.407583251953126},{"word":"I ","start":10.407583251953126,"end":10.488583251953125},{"word":"speak ","start":10.488583251953125,"end":10.732583251953125},{"word":"with ","start":10.732583251953125,"end":10.906583251953125},{"word":"Marisa, ","start":10.906583251953125,"end":11.289583251953125},{"word":"please?","start":11.289583251953125,"end":11.904583251953126}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":1.831,"end":2.231}]},{"role":"agent","content":"Hello, may I please speak with Marisa?","words":[{"word":"Hello, ","start":1.63,"end":1.943},{"word":"may ","start":1.943,"end":2.117},{"word":"I ","start":2.117,"end":2.199},{"word":"please ","start":2.199,"end":2.431},{"word":"speak ","start":2.431,"end":2.663},{"word":"with ","start":2.663,"end":2.837},{"word":"Marisa?","start":2.837,"end":3.487}],"metadata":{"response_id":0}},{"role":"user","content":"Who's calling? ","words":[{"word":"Who's ","start":4.471,"end":4.871},{"word":"calling? ","start":4.871,"end":5.110999700000001}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Marisa, please?","words":[{"word":"My ","start":7.377,"end":7.598},{"word":"name ","start":7.598,"end":7.783},{"word":"is ","start":7.783,"end":7.923},{"word":"Ellen, ","start":7.923,"end":8.225},{"word":"and ","start":8.225,"end":8.352},{"word":"I’m ","start":8.352,"end":8.515},{"word":"calling ","start":8.515,"end":8.817},{"word":"on ","start":8.817,"end":8.933},{"word":"behalf ","start":8.933,"end":9.211},{"word":"of ","start":9.211,"end":9.339},{"word":"AtmanCo.","start":9.339,"end":10.187},{"word":" May ","start":10.232583251953125,"end":10.407583251953126},{"word":"I ","start":10.407583251953126,"end":10.488583251953125},{"word":"speak ","start":10.488583251953125,"end":10.732583251953125},{"word":"with ","start":10.732583251953125,"end":10.906583251953125},{"word":"Marisa, ","start":10.906583251953125,"end":11.289583251953125},{"word":"please?","start":11.289583251953125,"end":11.904583251953126}],"metadata":{"response_id":1}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/dab0976bfc997493852c3dba97758129559b866eebff082ac9cafa77c62de46a/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/dab0976bfc997493852c3dba97758129559b866eebff082ac9cafa77c62de46a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/dab0976bfc997493852c3dba97758129559b866eebff082ac9cafa77c62de46a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/dab0976bfc997493852c3dba97758129559b866eebff082ac9cafa77c62de46a/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":1384,"p90":1440,"p95":1447,"p99":1452.6,"min":1314,"max":1454,"num":2,"values":[1314,1454]},"e2e":{"p50":2057.000244140625,"p90":2057.000244140625,"p95":2057.000244140625,"p99":2057.000244140625,"min":2057.000244140625,"max":2057.000244140625,"num":1,"values":[2057.000244140625]},"tts":{"p50":268.5,"p90":304.9,"p95":309.45,"p99":313.09000000000003,"min":223,"max":314,"num":2,"values":[223,314]},"knowledge_base":{"p50":105,"p90":105,"p95":105,"p99":105,"min":105,"max":105,"num":1,"values":[105]},"asr":{"p50":20,"p90":28,"p95":29,"p99":29.8,"min":10,"max":30,"num":3,"values":[10,20,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.4666667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":1.0666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.8},{"product":"llm_token_surcharge","cost":0.9},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.1333333}],"total_duration_seconds":16,"total_duration_unit_price":0.3354167,"combined_cost":5.3666667},"call_analysis":{"call_summary":"The agent attempted to reach Marisa but the call ended shortly after the user asked who was calling. 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Required phrases for survey and closing were not detected.","Debug Analytical Variables":"Call Flow Completion Rate is 40% because the official opening was partially delivered (+0%), but the call ended early without survey questions (-60%). Official Opening Gate Accuracy is 100% because the agent spoke the opening only after attempting to confirm identity. Survey Order Integrity Score is 0% as no survey questions were asked. Skip Logic Accuracy is 100% since no branching occurred. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is 0% because no required phrases were present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4675,5482],"average":5078.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+12399802656","direction":"outbound"},"event_timestamp":1775167249676} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2678 CALL ID: call_bb6174c37b30a0027ebaf196fe4 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:40-05:00","email":"marisa.meyer@udemy.com","phone":"2399802656","firstName":"Marisa","lastName":"Meyer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"37648faaac81471033716437db348176","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:40","updated_utc_timestamp":"2026-04-02 17:00:50","created_timestamp":"2025-08-21 15:48:40","updated_timestamp":"2026-04-02 17:00:50","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 12:51:01","last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2678\/automationEntryCounts"},"id":"2678","organization":null}],"fieldValue":{"contact":"2678","field":"76","value":"The agent attempted to reach Marisa but the call ended shortly after the user asked who was calling. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:40-05:00","email":"marisa.meyer@udemy.com","phone":"2399802656","firstName":"Marisa","lastName":"Meyer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"37648faaac81471033716437db348176","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:40","updated_utc_timestamp":"2026-04-02 17:00:51","created_timestamp":"2025-08-21 15:48:40","updated_timestamp":"2026-04-02 17:00:51","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:40-05:00","email":"marisa.meyer@udemy.com","phone":"2399802656","firstName":"Marisa","lastName":"Meyer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"37648faaac81471033716437db348176","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:40","updated_utc_timestamp":"2026-04-02 17:00:51","created_timestamp":"2025-08-21 15:48:40","updated_timestamp":"2026-04-02 17:00:51","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:40-05:00","email":"marisa.meyer@udemy.com","phone":"2399802656","firstName":"Marisa","lastName":"Meyer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"37648faaac81471033716437db348176","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:40","updated_utc_timestamp":"2026-04-02 17:00:51","created_timestamp":"2025-08-21 15:48:40","updated_timestamp":"2026-04-02 17:00:51","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:40-05:00","email":"marisa.meyer@udemy.com","phone":"2399802656","firstName":"Marisa","lastName":"Meyer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"37648faaac81471033716437db348176","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:40","updated_utc_timestamp":"2026-04-02 17:00:51","created_timestamp":"2025-08-21 15:48:40","updated_timestamp":"2026-04-02 17:00:51","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:40-05:00","email":"marisa.meyer@udemy.com","phone":"2399802656","firstName":"Marisa","lastName":"Meyer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"37648faaac81471033716437db348176","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:40","updated_utc_timestamp":"2026-04-02 17:00:52","created_timestamp":"2025-08-21 15:48:40","updated_timestamp":"2026-04-02 17:00:52","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:40-05:00","email":"marisa.meyer@udemy.com","phone":"2399802656","firstName":"Marisa","lastName":"Meyer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"37648faaac81471033716437db348176","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"11","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:40","updated_utc_timestamp":"2026-04-02 17:00:52","created_timestamp":"2025-08-21 15:48:40","updated_timestamp":"2026-04-02 17:00:52","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:00:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_71756a2a5f5578d190dc44f80b5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Heather","last_name":"Mercer","full_name":"Heather Mercer","contact_id":"6957","email":"mercerh@linnbenton.edu","orgname":"","bloc_notes_ac":"5419174649\r\nATM / 28 November 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_71756a2a5f5578d190dc44f80b5","X-RetellAI-SipTraceId":"call_71756a2a5f5578d190dc44f80b5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167209308,"end_timestamp":1775167247262,"duration_ms":37954,"transcript":"Agent: Hello, may I please speak with Heather?\nAgent: Sorry, I just wanted to check—am I speaking with Heather?\nUser: We are sorry. There is no one available to take your call. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Heather?","words":[{"word":"Hello, ","start":1.689,"end":2.119},{"word":"may ","start":2.119,"end":2.316},{"word":"I ","start":2.316,"end":2.444},{"word":"please ","start":2.444,"end":2.722},{"word":"speak ","start":2.722,"end":2.966},{"word":"with ","start":2.966,"end":3.129},{"word":"Heather?","start":3.129,"end":3.663}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, I just wanted to check—am I speaking with Heather?","words":[{"word":"Sorry, ","start":15.822,"end":16.101},{"word":"I ","start":16.101,"end":16.182},{"word":"just ","start":16.182,"end":16.31},{"word":"wanted ","start":16.31,"end":16.53},{"word":"to ","start":16.53,"end":16.612},{"word":"check—am ","start":16.612,"end":17.064},{"word":"I ","start":17.064,"end":17.134},{"word":"speaking ","start":17.134,"end":17.424},{"word":"with ","start":17.424,"end":17.552},{"word":"Heather?","start":17.552,"end":18.028}],"metadata":{"response_id":1}},{"role":"user","content":"We are sorry. There is no one available to take your call. ","words":[{"word":"We ","start":34.69,"end":34.93},{"word":"are ","start":34.93,"end":35.17},{"word":"sorry. ","start":35.17,"end":35.81},{"word":"There ","start":35.81,"end":35.97},{"word":"is ","start":35.97,"end":36.13},{"word":"no ","start":36.13,"end":36.370000000000005},{"word":"one ","start":36.370000000000005,"end":36.53},{"word":"available ","start":36.53,"end":37.01},{"word":"to ","start":37.01,"end":37.17},{"word":"take ","start":37.17,"end":37.410000000000004},{"word":"your ","start":37.410000000000004,"end":37.57},{"word":"call. ","start":37.57,"end":37.730000000000004}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Heather?","words":[{"word":"Hello, ","start":1.689,"end":2.119},{"word":"may ","start":2.119,"end":2.316},{"word":"I ","start":2.316,"end":2.444},{"word":"please ","start":2.444,"end":2.722},{"word":"speak ","start":2.722,"end":2.966},{"word":"with ","start":2.966,"end":3.129},{"word":"Heather?","start":3.129,"end":3.663}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, I just wanted to check—am I speaking with Heather?","words":[{"word":"Sorry, ","start":15.822,"end":16.101},{"word":"I ","start":16.101,"end":16.182},{"word":"just ","start":16.182,"end":16.31},{"word":"wanted ","start":16.31,"end":16.53},{"word":"to ","start":16.53,"end":16.612},{"word":"check—am ","start":16.612,"end":17.064},{"word":"I ","start":17.064,"end":17.134},{"word":"speaking ","start":17.134,"end":17.424},{"word":"with ","start":17.424,"end":17.552},{"word":"Heather?","start":17.552,"end":18.028}],"metadata":{"response_id":1}},{"role":"user","content":"We are sorry. There is no one available to take your call. ","words":[{"word":"We ","start":34.69,"end":34.93},{"word":"are ","start":34.93,"end":35.17},{"word":"sorry. ","start":35.17,"end":35.81},{"word":"There ","start":35.81,"end":35.97},{"word":"is ","start":35.97,"end":36.13},{"word":"no ","start":36.13,"end":36.370000000000005},{"word":"one ","start":36.370000000000005,"end":36.53},{"word":"available ","start":36.53,"end":37.01},{"word":"to ","start":37.01,"end":37.17},{"word":"take ","start":37.17,"end":37.410000000000004},{"word":"your ","start":37.410000000000004,"end":37.57},{"word":"call. 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The official opening was attempted but no conversation occurred as the call went to voicemail, so no questions were asked and no valid outcome was reached.","Official Opening Gate Accuracy":"0%. The official opening was not delivered to a confirmed contact but to voicemail, so no identity confirmation occurred before the opening.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered by a human.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call was not answered by a human.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or survey questions. Official opening gate accuracy is 0% because the opening was not delivered after identity confirmation but to voicemail. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no questions being asked. Mandatory phrase detection is 0% as no required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4671,4685],"average":4678,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+15038388963","direction":"outbound"},"event_timestamp":1775167252380} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6957 CALL ID: call_71756a2a5f5578d190dc44f80b5 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"mercerh@linnbenton.edu","phone":"5038388963","firstName":"Heather","lastName":"Mercer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"38e05b4e7e6a1ea4704691e942d76e99","socialdata_lastcheck":null,"email_local":"","email_domain":"linnbenton.edu","sentcnt":"7","rating_tstamp":"2026-03-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:36","updated_utc_timestamp":"2026-04-02 17:00:54","created_timestamp":"2025-11-21 09:53:36","updated_timestamp":"2026-04-02 17:00:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-24 10:32:25","last_mpp_open_date":"2025-12-09 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"mercerh@linnbenton.edu","phone":"5038388963","firstName":"Heather","lastName":"Mercer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"38e05b4e7e6a1ea4704691e942d76e99","socialdata_lastcheck":null,"email_local":"","email_domain":"linnbenton.edu","sentcnt":"7","rating_tstamp":"2026-03-24","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:36","updated_utc_timestamp":"2026-04-02 17:00:54","created_timestamp":"2025-11-21 09:53:36","updated_timestamp":"2026-04-02 17:00:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-24 10:32:25","last_mpp_open_date":"2025-12-09 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:00:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_11fc84241f9df855c51522e1467","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Miyana","last_name":"E","full_name":"Miyana E","contact_id":"7264","email":"miyanae@womensfoundca.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_11fc84241f9df855c51522e1467","X-RetellAI-SipTraceId":"call_11fc84241f9df855c51522e1467","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167238643,"end_timestamp":1775167251583,"duration_ms":12940,"transcript":"Agent: Hello, may I please speak with 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reached voicemail","cdate":"2026-04-02T17:00:57-05:00","udate":"2026-04-02T17:00:57-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401443\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401443\/field"},"owner":"7264","id":"401443"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"miyanae@womensfoundca.org","phone":"5107402500","firstName":"Miyana","lastName":"E","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"dd106d155a3dbc6dcb5e1e8521842722","socialdata_lastcheck":null,"email_local":"","email_domain":"womensfoundca.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:00:57","created_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"miyanae@womensfoundca.org","phone":"5107402500","firstName":"Miyana","lastName":"E","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"dd106d155a3dbc6dcb5e1e8521842722","socialdata_lastcheck":null,"email_local":"","email_domain":"womensfoundca.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:00:58","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"miyanae@womensfoundca.org","phone":"5107402500","firstName":"Miyana","lastName":"E","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"dd106d155a3dbc6dcb5e1e8521842722","socialdata_lastcheck":null,"email_local":"","email_domain":"womensfoundca.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:00:58","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"miyanae@womensfoundca.org","phone":"5107402500","firstName":"Miyana","lastName":"E","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"dd106d155a3dbc6dcb5e1e8521842722","socialdata_lastcheck":null,"email_local":"","email_domain":"womensfoundca.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:00:58","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:00:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8c8006ed50530186bf3e8d5c2b7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Madhavi","last_name":"Bhasin","full_name":"Madhavi Bhasin","contact_id":"3018","email":"madhavi.bhasin@udemy.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8c8006ed50530186bf3e8d5c2b7","X-RetellAI-SipTraceId":"call_8c8006ed50530186bf3e8d5c2b7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167242495,"end_timestamp":1775167252522,"duration_ms":10027,"transcript":"Agent: Hello, may I please 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Mandatory phrase detection is 0% because no required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4693,4699],"average":4696,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14083681998","direction":"outbound"},"event_timestamp":1775167257960} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3018 CALL ID: call_8c8006ed50530186bf3e8d5c2b7 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:54-05:00","email":"madhavi.bhasin@udemy.com","phone":"4083681998","firstName":"Madhavi","lastName":"Bhasin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"d97f6e4cf0de6c73312b94c47ffd7398","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:54","updated_utc_timestamp":"2026-04-02 17:00:58","created_timestamp":"2025-08-21 15:52:54","updated_timestamp":"2026-04-02 17:00:58","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:23:10","last_mpp_open_date":"2026-03-19 11:29:53","best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3018\/automationEntryCounts"},"id":"3018","organization":null}],"fieldValue":{"contact":"3018","field":"76","value":"The agent called to speak with Madhavi but reached Mandy, who stated she could not take the call and asked to leave a message. 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17:00:58","created_timestamp":"2025-08-21 15:52:54","updated_timestamp":"2026-04-02 17:00:58","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:23:10","last_mpp_open_date":"2026-03-19 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reached - call not answered by intended contact","cdate":"2026-04-02T17:00:58-05:00","udate":"2026-04-02T17:00:58-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401448\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401448\/field"},"owner":"3018","id":"401448"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:54-05:00","email":"madhavi.bhasin@udemy.com","phone":"4083681998","firstName":"Madhavi","lastName":"Bhasin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"d97f6e4cf0de6c73312b94c47ffd7398","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:54","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:54-05:00","email":"madhavi.bhasin@udemy.com","phone":"4083681998","firstName":"Madhavi","lastName":"Bhasin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"d97f6e4cf0de6c73312b94c47ffd7398","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:54","updated_utc_timestamp":"2026-04-02 17:00:59","created_timestamp":"2025-08-21 15:52:54","updated_timestamp":"2026-04-02 17:00:59","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:23:10","last_mpp_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:54-05:00","email":"madhavi.bhasin@udemy.com","phone":"4083681998","firstName":"Madhavi","lastName":"Bhasin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"d97f6e4cf0de6c73312b94c47ffd7398","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:54","updated_utc_timestamp":"2026-04-02 17:00:59","created_timestamp":"2025-08-21 15:52:54","updated_timestamp":"2026-04-02 17:00:59","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:23:10","last_mpp_open_date":"2026-03-19 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:54-05:00","email":"madhavi.bhasin@udemy.com","phone":"4083681998","firstName":"Madhavi","lastName":"Bhasin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"d97f6e4cf0de6c73312b94c47ffd7398","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:00:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:54","updated_utc_timestamp":"2026-04-02 17:00:59","created_timestamp":"2025-08-21 15:52:54","updated_timestamp":"2026-04-02 17:00:59","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:23:10","last_mpp_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:01:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b1bfe7499eb63096ed65726c6fb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Marc","last_name":"Atrash","full_name":"Marc Atrash","contact_id":"7198","email":"marc.atrash@mediamonks.com","orgname":"","bloc_notes_ac":"31356212150\r\nDec 3 2025 vm","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b1bfe7499eb63096ed65726c6fb","X-RetellAI-SipTraceId":"call_b1bfe7499eb63096ed65726c6fb","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167210295,"end_timestamp":1775167258044,"duration_ms":47749,"transcript":"User: 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Please stay on the line. ","words":[{"word":"Thanks. ","start":19.693,"end":20.332999},{"word":"Please ","start":20.332999,"end":20.652998},{"word":"stay ","start":20.652998,"end":20.893},{"word":"on ","start":20.893,"end":21.053},{"word":"the ","start":21.053,"end":21.133},{"word":"line. ","start":21.133,"end":21.213}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":21.213,"end":21.453}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":23.215,"end":23.552},{"word":"you.","start":23.552,"end":23.97},{"word":" I’ll ","start":24.015916748046877,"end":24.224916748046876},{"word":"hold.","start":24.224916748046876,"end":24.758916748046875}],"metadata":{"response_id":3}},{"role":"agent","content":"Just checking in—am I still on the line with you?","words":[{"word":"Just ","start":36.812,"end":37.033},{"word":"checking ","start":37.033,"end":37.393},{"word":"in—am ","start":37.393,"end":37.892},{"word":"I ","start":37.892,"end":37.985},{"word":"still ","start":37.985,"end":38.217},{"word":"on ","start":38.217,"end":38.31},{"word":"the ","start":38.31,"end":38.414},{"word":"line ","start":38.414,"end":38.6},{"word":"with ","start":38.6,"end":38.774},{"word":"you?","start":38.774,"end":39.204}],"metadata":{"response_id":4}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, ","words":[{"word":"I'm ","start":43.063002,"end":43.462999999999994},{"word":"sorry. ","start":43.462999999999994,"end":43.863},{"word":"This ","start":43.863,"end":44.102999999999994},{"word":"person ","start":44.102999999999994,"end":44.342999999999996},{"word":"is ","start":44.342999999999996,"end":44.503},{"word":"not ","start":44.503,"end":44.663},{"word":"available. 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Thank you.","words":[{"word":"Of ","start":6.925,"end":7.111},{"word":"course.","start":7.111,"end":7.749},{"word":" My ","start":7.79525,"end":7.93525},{"word":"name ","start":7.93525,"end":8.10925},{"word":"is ","start":8.10925,"end":8.24825},{"word":"Ellen, ","start":8.24825,"end":8.58525},{"word":"and ","start":8.58525,"end":8.73625},{"word":"I’m ","start":8.73625,"end":8.88725},{"word":"calling ","start":8.88725,"end":9.17725},{"word":"on ","start":9.17725,"end":9.27025},{"word":"behalf ","start":9.27025,"end":9.58325},{"word":"of ","start":9.58325,"end":9.69925},{"word":"AtmanCo.","start":9.69925,"end":10.53525},{"word":" I’d ","start":10.581625,"end":10.732625},{"word":"like ","start":10.732625,"end":10.872625},{"word":"to ","start":10.872625,"end":10.976625},{"word":"speak ","start":10.976625,"end":11.197625},{"word":"with ","start":11.197625,"end":11.371625},{"word":"Marc ","start":11.371625,"end":11.650625},{"word":"regarding ","start":11.650625,"end":12.033625},{"word":"an ","start":12.033625,"end":12.126625},{"word":"invitation ","start":12.126625,"end":12.753625},{"word":"to ","start":12.753625,"end":12.915625},{"word":"a ","start":12.915625,"end":12.985625},{"word":"complimentary ","start":12.985625,"end":13.577625},{"word":"HR ","start":13.577625,"end":13.914625},{"word":"webinar.","start":13.914625,"end":14.575625},{"word":" Thank ","start":14.621916748046875,"end":14.877916748046875},{"word":"you.","start":14.877916748046875,"end":15.272916748046875}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. Please stay on the line. ","words":[{"word":"Thanks. ","start":19.693,"end":20.332999},{"word":"Please ","start":20.332999,"end":20.652998},{"word":"stay ","start":20.652998,"end":20.893},{"word":"on ","start":20.893,"end":21.053},{"word":"the ","start":21.053,"end":21.133},{"word":"line. ","start":21.133,"end":21.213}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":21.213,"end":21.453}]},{"role":"agent","content":"Thank you. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"marc.atrash@mediamonks.com","phone":"6195192016","firstName":"Marc","lastName":"Atrash","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"3d3cb996aa4d18c788341b7fe293cac5","socialdata_lastcheck":null,"email_local":"","email_domain":"mediamonks.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:01:19","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"marc.atrash@mediamonks.com","phone":"6195192016","firstName":"Marc","lastName":"Atrash","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"3d3cb996aa4d18c788341b7fe293cac5","socialdata_lastcheck":null,"email_local":"","email_domain":"mediamonks.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:01:19","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"marc.atrash@mediamonks.com","phone":"6195192016","firstName":"Marc","lastName":"Atrash","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"3d3cb996aa4d18c788341b7fe293cac5","socialdata_lastcheck":null,"email_local":"","email_domain":"mediamonks.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:01:20","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"marc.atrash@mediamonks.com","phone":"6195192016","firstName":"Marc","lastName":"Atrash","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"3d3cb996aa4d18c788341b7fe293cac5","socialdata_lastcheck":null,"email_local":"","email_domain":"mediamonks.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:01:20","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:41-06:00","email":"megan.litwin@roomtoread.org","phone":"4158394492","firstName":"Megan","lastName":"Litwin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"3c60fe4990f883263c29905b373955fa","socialdata_lastcheck":null,"email_local":"","email_domain":"roomtoread.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:41","updated_utc_timestamp":"2026-04-02 17:01:28","created_timestamp":"2025-11-21 09:54:41","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:41-06:00","email":"megan.litwin@roomtoread.org","phone":"4158394492","firstName":"Megan","lastName":"Litwin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"3c60fe4990f883263c29905b373955fa","socialdata_lastcheck":null,"email_local":"","email_domain":"roomtoread.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:41","updated_utc_timestamp":"2026-04-02 17:01:29","created_timestamp":"2025-11-21 09:54:41","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:41-06:00","email":"megan.litwin@roomtoread.org","phone":"4158394492","firstName":"Megan","lastName":"Litwin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"3c60fe4990f883263c29905b373955fa","socialdata_lastcheck":null,"email_local":"","email_domain":"roomtoread.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:41","updated_utc_timestamp":"2026-04-02 17:01:29","created_timestamp":"2025-11-21 09:54:41","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:01:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_967c171cf7ba5d7d3510c2974f4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sally","last_name":"Gonzalez","full_name":"Sally Gonzalez","contact_id":"5022","email":"mgonzalez3@beverly.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_967c171cf7ba5d7d3510c2974f4","X-RetellAI-SipTraceId":"call_967c171cf7ba5d7d3510c2974f4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167265954,"end_timestamp":1775167286127,"duration_ms":20173,"transcript":"Agent: Hello, may I please 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:01:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ff7397c3b59516f70bd8d49561c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Merry","last_name":"Cosgrove","full_name":"Merry Cosgrove","contact_id":"7242","email":"mcosgrove@gammaphibeta.org","orgname":"","bloc_notes_ac":"7858438022\r\nATM / 03 December 2025 VM says another 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:42-06:00","email":"mcosgrove@gammaphibeta.org","phone":"5105494100","firstName":"Merry","lastName":"Cosgrove","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"094a786c15951c43db9e43a1b0d2af1f","socialdata_lastcheck":null,"email_local":"","email_domain":"gammaphibeta.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:42","updated_utc_timestamp":"2026-04-02 17:01:32","created_timestamp":"2025-11-21 09:54:42","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:42-06:00","email":"mcosgrove@gammaphibeta.org","phone":"5105494100","firstName":"Merry","lastName":"Cosgrove","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"094a786c15951c43db9e43a1b0d2af1f","socialdata_lastcheck":null,"email_local":"","email_domain":"gammaphibeta.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:42","updated_utc_timestamp":"2026-04-02 17:01:33","created_timestamp":"2025-11-21 09:54:42","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:01:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a3df701fae38cf79d551a2ed068","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Monisha","last_name":"Mothilal","full_name":"Monisha Mothilal","contact_id":"8230","email":"monisha.mothilal@seaspan.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a3df701fae38cf79d551a2ed068","X-RetellAI-SipTraceId":"call_a3df701fae38cf79d551a2ed068","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167274631,"end_timestamp":1775167288641,"duration_ms":14010,"transcript":"Agent: Hello, may I 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Official Opening Gate Accuracy is 0% because the agent did not confirm identity before attempting the official opening and the user interrupted. Survey Order Integrity and Skip Logic Accuracy are 100% by default as no survey questions were asked. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:33:55-06:00","email":"monisha.mothilal@seaspan.com","phone":"6049886361","firstName":"Monisha","lastName":"Mothilal","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"6b9e7e7de5ad69785a2bbe293dc4f58f","socialdata_lastcheck":null,"email_local":"","email_domain":"seaspan.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:33:55","updated_utc_timestamp":"2026-04-02 17:01:35","created_timestamp":"2025-11-27 10:33:55","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:33:55-06:00","email":"monisha.mothilal@seaspan.com","phone":"6049886361","firstName":"Monisha","lastName":"Mothilal","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"6b9e7e7de5ad69785a2bbe293dc4f58f","socialdata_lastcheck":null,"email_local":"","email_domain":"seaspan.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:33:55","updated_utc_timestamp":"2026-04-02 17:01:35","created_timestamp":"2025-11-27 10:33:55","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:33:55-06:00","email":"monisha.mothilal@seaspan.com","phone":"6049886361","firstName":"Monisha","lastName":"Mothilal","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"6b9e7e7de5ad69785a2bbe293dc4f58f","socialdata_lastcheck":null,"email_local":"","email_domain":"seaspan.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:33:55","updated_utc_timestamp":"2026-04-02 17:01:35","created_timestamp":"2025-11-27 10:33:55","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:01:37","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:01:38","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:01:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_960989dfabaa64b279d88d3d580","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Berry","full_name":"Michelle Berry","contact_id":"7196","email":"michelle@fullbeaker.com","orgname":"","bloc_notes_ac":"8889262487\r\nATM Dec 3 2025 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","words":[{"word":"Hi. ","start":1.069,"end":1.4689999}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.064,"end":1.32},{"word":"may ","start":1.32,"end":1.47}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Michelle. ","words":[{"word":"You've ","start":1.4689999,"end":1.7089999999999999},{"word":"reached ","start":1.7089999999999999,"end":1.789},{"word":"Michelle. ","start":1.789,"end":2.109}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.069,"end":1.4689999}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.064,"end":1.32},{"word":"may ","start":1.32,"end":1.47}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Michelle. ","words":[{"word":"You've ","start":1.4689999,"end":1.7089999999999999},{"word":"reached ","start":1.7089999999999999,"end":1.789},{"word":"Michelle. 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No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was not delivered, no survey questions were asked, and no valid outcome was assigned due to voicemail.","Official Opening Gate Accuracy":"0%. The official opening was not spoken as the call was answered by voicemail, no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so compliance is zero.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call was disconnected after reaching voicemail, so no official opening or survey questions were delivered, resulting in zero scores for call flow completion, opening gate accuracy, survey order integrity, skip logic accuracy, verbatim survey compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4654],"average":4654,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14157226816","direction":"outbound"},"event_timestamp":1775167301229} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7196 CALL ID: call_960989dfabaa64b279d88d3d580 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:30-06:00","email":"michelle@fullbeaker.com","phone":"4157226816","firstName":"Michelle","lastName":"Berry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ecdd09a43baaa74eed9212b58e917479","socialdata_lastcheck":null,"email_local":"","email_domain":"fullbeaker.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:01:41","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 17:01:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7196\/automationEntryCounts"},"id":"7196","organization":null}],"fieldValue":{"contact":"7196","field":"76","value":"The call was an outbound attempt to reach Michelle but was answered by voicemail. No conversation took place.","cdate":"2026-04-02T17:01:41-05:00","udate":"2026-04-02T17:01:41-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401534\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401534\/field"},"owner":"7196","id":"401534"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:30-06:00","email":"michelle@fullbeaker.com","phone":"4157226816","firstName":"Michelle","lastName":"Berry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ecdd09a43baaa74eed9212b58e917479","socialdata_lastcheck":null,"email_local":"","email_domain":"fullbeaker.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:01:41","created_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:30-06:00","email":"michelle@fullbeaker.com","phone":"4157226816","firstName":"Michelle","lastName":"Berry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ecdd09a43baaa74eed9212b58e917479","socialdata_lastcheck":null,"email_local":"","email_domain":"fullbeaker.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:01:42","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:30-06:00","email":"michelle@fullbeaker.com","phone":"4157226816","firstName":"Michelle","lastName":"Berry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ecdd09a43baaa74eed9212b58e917479","socialdata_lastcheck":null,"email_local":"","email_domain":"fullbeaker.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:01:42","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:30-06:00","email":"michelle@fullbeaker.com","phone":"4157226816","firstName":"Michelle","lastName":"Berry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ecdd09a43baaa74eed9212b58e917479","socialdata_lastcheck":null,"email_local":"","email_domain":"fullbeaker.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:01:44","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:01:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_64f1501c547372e24aaaf499c08","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Kincanon","full_name":"Michelle Kincanon","contact_id":"2323","email":"mkincanon@csustan.edu","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_64f1501c547372e24aaaf499c08","X-RetellAI-SipTraceId":"call_64f1501c547372e24aaaf499c08","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167297652,"end_timestamp":1775167301706,"duration_ms":4054,"transcript":"User: Michelle Concannon. 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The call did not reach a human or complete any part of the script, and no official opening or closing was delivered.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to no answer.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or script elements were completed. This results in zero scores for call flow completion, official opening accuracy, survey order integrity, skip logic accuracy, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4662,4653],"average":4657.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+12096673376","direction":"outbound"},"event_timestamp":1775167306362} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2323 CALL ID: call_64f1501c547372e24aaaf499c08 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:21-05:00","email":"mkincanon@csustan.edu","phone":"2096673376","firstName":"Michelle","lastName":"Kincanon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"bab4fe9e3c59ebbdec5a8fbb19abe350","socialdata_lastcheck":null,"email_local":"","email_domain":"csustan.edu","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:21","updated_utc_timestamp":"2026-04-02 17:01:47","created_timestamp":"2025-08-21 15:43:21","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:21-05:00","email":"mkincanon@csustan.edu","phone":"2096673376","firstName":"Michelle","lastName":"Kincanon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"bab4fe9e3c59ebbdec5a8fbb19abe350","socialdata_lastcheck":null,"email_local":"","email_domain":"csustan.edu","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:21","updated_utc_timestamp":"2026-04-02 17:01:48","created_timestamp":"2025-08-21 15:43:21","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:21-05:00","email":"mkincanon@csustan.edu","phone":"2096673376","firstName":"Michelle","lastName":"Kincanon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"bab4fe9e3c59ebbdec5a8fbb19abe350","socialdata_lastcheck":null,"email_local":"","email_domain":"csustan.edu","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:21","updated_utc_timestamp":"2026-04-02 17:01:48","created_timestamp":"2025-08-21 15:43:21","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:21-05:00","email":"mkincanon@csustan.edu","phone":"2096673376","firstName":"Michelle","lastName":"Kincanon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"bab4fe9e3c59ebbdec5a8fbb19abe350","socialdata_lastcheck":null,"email_local":"","email_domain":"csustan.edu","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:21","updated_utc_timestamp":"2026-04-02 17:01:48","created_timestamp":"2025-08-21 15:43:21","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:21-05:00","email":"mkincanon@csustan.edu","phone":"2096673376","firstName":"Michelle","lastName":"Kincanon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"bab4fe9e3c59ebbdec5a8fbb19abe350","socialdata_lastcheck":null,"email_local":"","email_domain":"csustan.edu","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:21","updated_utc_timestamp":"2026-04-02 17:01:48","created_timestamp":"2025-08-21 15:43:21","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:21-05:00","email":"mkincanon@csustan.edu","phone":"2096673376","firstName":"Michelle","lastName":"Kincanon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"bab4fe9e3c59ebbdec5a8fbb19abe350","socialdata_lastcheck":null,"email_local":"","email_domain":"csustan.edu","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:21","updated_utc_timestamp":"2026-04-02 17:01:49","created_timestamp":"2025-08-21 15:43:21","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:01:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c515e0c69ada7c1e61bd6e08b02","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Maya","last_name":"Garza","full_name":"Maya Garza","contact_id":"7078","email":"mgarza@tsp.tech","orgname":"","bloc_notes_ac":"9162702710\r\nATM / 01 December 2025 VM","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c515e0c69ada7c1e61bd6e08b02","X-RetellAI-SipTraceId":"call_c515e0c69ada7c1e61bd6e08b02","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167300868,"end_timestamp":1775167303464,"duration_ms":2596,"transcript":"User: 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:26-05:00","email":"mjang@odlumbrown.com","phone":"6048445417","firstName":"Marie","lastName":"Jang","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"22021c73a26371661a3ff2379ebf56c5","socialdata_lastcheck":null,"email_local":"","email_domain":"odlumbrown.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:26","updated_utc_timestamp":"2026-04-02 17:01:56","created_timestamp":"2025-10-16 21:13:26","updated_timestamp":"2026-04-02 17:01:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3161\/automationEntryCounts"},"id":"3161","organization":null}],"fieldValue":{"contact":"3161","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_789dd48bf32e83645dec68fefb9","cdate":"2026-04-02T17:01:56-05:00","udate":"2026-04-02T17:01:56-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401879\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401879\/field"},"owner":"3161","id":"401879"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:01:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0929ff60b7716bfbd17a05647fd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Berthiaume","full_name":"Michelle Berthiaume","contact_id":"1188","email":"michelle@point2consult.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0929ff60b7716bfbd17a05647fd","X-RetellAI-SipTraceId":"call_0929ff60b7716bfbd17a05647fd","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167306817,"end_timestamp":1775167309327,"duration_ms":2510,"transcript":"Agent: Hello, may \nUser: No one is available. \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.234,"end":1.606},{"word":"may ","start":1.606,"end":1.768}],"metadata":{"response_id":0}},{"role":"user","content":"No one is available. ","words":[{"word":"No ","start":1.4649999,"end":1.785},{"word":"one ","start":1.785,"end":1.8649999},{"word":"is ","start":1.8649999,"end":2.105},{"word":"available. ","start":2.105,"end":2.3449999999999998}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.234,"end":1.606},{"word":"may ","start":1.606,"end":1.768}],"metadata":{"response_id":0}},{"role":"user","content":"No one is available. ","words":[{"word":"No ","start":1.4649999,"end":1.785},{"word":"one ","start":1.785,"end":1.8649999},{"word":"is ","start":1.8649999,"end":2.105},{"word":"available. ","start":2.105,"end":2.3449999999999998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7960c9ac3869b07e568ebfbe05d6369643cf9acbaaa1180183a55be875f51d91/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7960c9ac3869b07e568ebfbe05d6369643cf9acbaaa1180183a55be875f51d91/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7960c9ac3869b07e568ebfbe05d6369643cf9acbaaa1180183a55be875f51d91/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":829,"p90":829,"p95":829,"p99":829,"min":829,"max":829,"num":1,"values":[829]},"tts":{"p50":289,"p90":289,"p95":289,"p99":289,"min":289,"max":289,"num":1,"values":[289]},"knowledge_base":{"p50":55,"p90":55,"p95":55,"p99":55,"min":55,"max":55,"num":1,"values":[55]},"asr":{"p50":10,"p90":10,"p95":10,"p99":10,"min":10,"max":10,"num":3,"values":[10,10,10]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":0.9791667,"combined_cost":2.9375},"call_analysis":{"call_summary":"The agent called the contact but reached voicemail as no one was available to answer the call.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was not delivered, no survey questions were asked, and the call ended at voicemail without completion.","Official Opening Gate Accuracy":"100%. No official opening was spoken to a gatekeeper or before identity confirmation, as the call was not answered by a human.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call ended at voicemail.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or missed due to no conversation.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so the official opening was not delivered (-20%), no survey questions were asked (-0% as none expected), no valid outcome was assigned (+0%), and no approved closing was spoken (+0%), resulting in 0% call flow completion. Official opening gate accuracy is 100% as no opening was spoken before identity confirmation or to a gatekeeper. Survey order integrity and skip logic accuracy are 100% by default as no questions were asked. Verbatim survey compliance and mandatory phrase detection are 100% by default due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4666],"average":4666,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14159389113","direction":"outbound"},"event_timestamp":1775167314282} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1188 CALL ID: call_0929ff60b7716bfbd17a05647fd EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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12:51:43","updated_utc_timestamp":"2026-04-02 17:01:54","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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reached, no answer","cdate":"2026-04-02T17:01:54-05:00","udate":"2026-04-02T17:01:54-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401869\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401869\/field"},"owner":"1188","id":"401869"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"michelle@point2consult.com","phone":"4159389113","firstName":"Michelle","lastName":"Berthiaume","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"973390744a7b5f8ab78e63aa8ab801fd","socialdata_lastcheck":null,"email_local":"","email_domain":"point2consult.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:01:55","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 17:01:55","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/automationEntryCounts"},"id":"1188","organization":null}],"fieldValue":{"contact":"1188","field":"36","value":"2026 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"michelle@point2consult.com","phone":"4159389113","firstName":"Michelle","lastName":"Berthiaume","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"973390744a7b5f8ab78e63aa8ab801fd","socialdata_lastcheck":null,"email_local":"","email_domain":"point2consult.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:01:55","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"michelle@point2consult.com","phone":"4159389113","firstName":"Michelle","lastName":"Berthiaume","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"973390744a7b5f8ab78e63aa8ab801fd","socialdata_lastcheck":null,"email_local":"","email_domain":"point2consult.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:01:56","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"michelle@point2consult.com","phone":"4159389113","firstName":"Michelle","lastName":"Berthiaume","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"973390744a7b5f8ab78e63aa8ab801fd","socialdata_lastcheck":null,"email_local":"","email_domain":"point2consult.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:01:56","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"michelle@point2consult.com","phone":"4159389113","firstName":"Michelle","lastName":"Berthiaume","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"973390744a7b5f8ab78e63aa8ab801fd","socialdata_lastcheck":null,"email_local":"","email_domain":"point2consult.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:01:56","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"michelle@point2consult.com","phone":"4159389113","firstName":"Michelle","lastName":"Berthiaume","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"973390744a7b5f8ab78e63aa8ab801fd","socialdata_lastcheck":null,"email_local":"","email_domain":"point2consult.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:01:56","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"michelle@point2consult.com","phone":"4159389113","firstName":"Michelle","lastName":"Berthiaume","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"973390744a7b5f8ab78e63aa8ab801fd","socialdata_lastcheck":null,"email_local":"","email_domain":"point2consult.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:01:57","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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Mandatory Phrase Detection is 0% as none of the required phrases were detected.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4673,4841,4850,5665,5677,5012,5043],"average":5108.714285714285,"num_requests":7},"tool_calls":[{"tool_call_id":"8af21c5657badb2e","name":"press_digit","type":"press_digit","start_time_sec":52.236,"latency_ms":0,"success":true},{"tool_call_id":"2fd62c82e463688c","name":"press_digit","type":"press_digit","start_time_sec":69.758,"latency_ms":1.0000000000047748,"success":true},{"tool_call_id":"ebeb8dbe7cbdb0ca","name":"end_call","type":"end_call","start_time_sec":95.535}],"from_number":"+14374657779","to_number":"+12506525752","direction":"outbound"},"event_timestamp":1775167315557} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6822 CALL ID: call_9121d1999d7468607cde1d766f6 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:52-06:00","email":"martha@peninsulaco-op.com","phone":"2506525752","firstName":"Martha","lastName":"Romero","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1f3e3ccbea387772cb441ce1876606b3","socialdata_lastcheck":null,"email_local":"","email_domain":"peninsulaco-op.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:52","updated_utc_timestamp":"2026-04-02 17:01:55","created_timestamp":"2025-11-18 09:46:52","updated_timestamp":"2026-04-02 17:01:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/automationEntryCounts"},"id":"6822","organization":null}],"fieldValue":{"contact":"6822","field":"76","value":"The agent attempted to reach Martha Romero by navigating through an automated phone system and entering the last name. The call was disconnected before reaching Martha Romero, and the agent ended the call courteously.","cdate":"2026-04-02T17:01:55-05:00","udate":"2026-04-02T17:01:55-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401877\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401877\/field"},"owner":"6822","id":"401877"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:52-06:00","email":"martha@peninsulaco-op.com","phone":"2506525752","firstName":"Martha","lastName":"Romero","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1f3e3ccbea387772cb441ce1876606b3","socialdata_lastcheck":null,"email_local":"","email_domain":"peninsulaco-op.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:52","updated_utc_timestamp":"2026-04-02 17:01:56","created_timestamp":"2025-11-18 09:46:52","updated_timestamp":"2026-04-02 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disconnected before reaching contact","cdate":"2026-04-02T17:01:56-05:00","udate":"2026-04-02T17:01:56-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401880\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401880\/field"},"owner":"6822","id":"401880"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:52-06:00","email":"martha@peninsulaco-op.com","phone":"2506525752","firstName":"Martha","lastName":"Romero","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1f3e3ccbea387772cb441ce1876606b3","socialdata_lastcheck":null,"email_local":"","email_domain":"peninsulaco-op.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:52","updated_utc_timestamp":"2026-04-02 17:01:56","created_timestamp":"2025-11-18 09:46:52","updated_timestamp":"2026-04-02 17:01:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6822\/automationEntryCounts"},"id":"6822","organization":null}],"fieldValue":{"contact":"6822","field":"36","value":"autre no de t\u00e9l\u00e9phone\u00a0: 2506521188\r\nATM \/ 20 November 2025 VM\r\nATM \/ 24 November 2025 VM\n2026 Apr 02 call disconnected before reaching contact, agent ended call politely","cdate":"2025-11-20T11:57:05-06:00","udate":"2026-04-02T17:01:56-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189297\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189297\/field"},"owner":"6822","id":"189297"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:52-06:00","email":"martha@peninsulaco-op.com","phone":"2506525752","firstName":"Martha","lastName":"Romero","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1f3e3ccbea387772cb441ce1876606b3","socialdata_lastcheck":null,"email_local":"","email_domain":"peninsulaco-op.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:52","updated_utc_timestamp":"2026-04-02 17:01:57","created_timestamp":"2025-11-18 09:46:52","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:52-06:00","email":"martha@peninsulaco-op.com","phone":"2506525752","firstName":"Martha","lastName":"Romero","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1f3e3ccbea387772cb441ce1876606b3","socialdata_lastcheck":null,"email_local":"","email_domain":"peninsulaco-op.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:01:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:52","updated_utc_timestamp":"2026-04-02 17:01:57","created_timestamp":"2025-11-18 09:46:52","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:45-05:00","email":"mike.maini@mdi.org","phone":"","firstName":"Mike","lastName":"Maini","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"16ac83daa7cca9818f1c0ac01ca5abf6","socialdata_lastcheck":null,"email_local":"","email_domain":"mdi.org","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:45","updated_utc_timestamp":"2026-04-02 17:02:00","created_timestamp":"2025-08-19 12:51:45","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:45-05:00","email":"mike.maini@mdi.org","phone":"","firstName":"Mike","lastName":"Maini","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"16ac83daa7cca9818f1c0ac01ca5abf6","socialdata_lastcheck":null,"email_local":"","email_domain":"mdi.org","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:45","updated_utc_timestamp":"2026-04-02 17:02:00","created_timestamp":"2025-08-19 12:51:45","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:02:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_619b99f3f70ac9bc2b75cc747b3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Monica","last_name":"Alexander","full_name":"Monica 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:39-05:00","email":"monica.alexander@oportun.com","phone":"7042906829","firstName":"Monica","lastName":"Alexander","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b68e8cc649b6f55a786226669b637cc0","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:39","updated_utc_timestamp":"2026-04-02 17:02:04","created_timestamp":"2025-08-21 15:51:39","updated_timestamp":"2026-04-02 17:02:04","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2025-11-04 11:16:56","last_open_date":"2025-11-04 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:39-05:00","email":"monica.alexander@oportun.com","phone":"7042906829","firstName":"Monica","lastName":"Alexander","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b68e8cc649b6f55a786226669b637cc0","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:39","updated_utc_timestamp":"2026-04-02 17:02:04","created_timestamp":"2025-08-21 15:51:39","updated_timestamp":"2026-04-02 17:02:04","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2025-11-04 11:16:56","last_open_date":"2025-11-04 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:39-05:00","email":"monica.alexander@oportun.com","phone":"7042906829","firstName":"Monica","lastName":"Alexander","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b68e8cc649b6f55a786226669b637cc0","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:39","updated_utc_timestamp":"2026-04-02 17:02:04","created_timestamp":"2025-08-21 15:51:39","updated_timestamp":"2026-04-02 17:02:04","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2025-11-04 11:16:56","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:02:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e35cacc308c58c10ea16b75784a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mike","last_name":"Vawter","full_name":"Mike Vawter","contact_id":"1193","email":"mike.vawter@hemco.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e35cacc308c58c10ea16b75784a","X-RetellAI-SipTraceId":"call_e35cacc308c58c10ea16b75784a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167313783,"end_timestamp":1775167315731,"duration_ms":1948,"transcript":"Agent: Hello, \nUser: Please leave your message. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.089,"end":1.519}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message. ","words":[{"word":"Please ","start":0.906,"end":1.2259999},{"word":"leave ","start":1.2259999,"end":1.4659999000000001},{"word":"your ","start":1.4659999000000001,"end":1.6259999},{"word":"message. ","start":1.6259999,"end":1.786}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.089,"end":1.519}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message. ","words":[{"word":"Please ","start":0.906,"end":1.2259999},{"word":"leave ","start":1.2259999,"end":1.4659999000000001},{"word":"your ","start":1.4659999000000001,"end":1.6259999},{"word":"message. ","start":1.6259999,"end":1.786}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7e0c2408db0bbeca6b5e6d3c022577830c8140c9e12c706471cf02285db8d4c4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7e0c2408db0bbeca6b5e6d3c022577830c8140c9e12c706471cf02285db8d4c4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7e0c2408db0bbeca6b5e6d3c022577830c8140c9e12c706471cf02285db8d4c4/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":642,"p90":642,"p95":642,"p99":642,"min":642,"max":642,"num":1,"values":[642]},"tts":{"p50":331,"p90":331,"p95":331,"p99":331,"min":331,"max":331,"num":1,"values":[331]},"knowledge_base":{"p50":107,"p90":107,"p95":107,"p99":107,"min":107,"max":107,"num":1,"values":[107]},"asr":{"p50":20,"p90":51.99999999999999,"p95":56,"p99":59.2,"min":10,"max":60,"num":3,"values":[20,60,10]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5291667,"combined_cost":3.0583333},"call_analysis":{"call_summary":"The agent called the contact but reached voicemail and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The official opening was not delivered due to voicemail, no questions were asked, but a valid outcome (voicemail reached) was assigned, and no approved closing was spoken.","Official Opening Gate Accuracy":"100%. No official opening was spoken after identity confirmation, which is correct since the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching was needed as the call did not reach a human.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is perfect by default.","Mandatory Phrase Detection":"No. The call did not include mandatory phrases as it ended at voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is low (10%) because the call ended at voicemail without official opening or survey questions, but a valid outcome was assigned. Official Opening Gate Accuracy is 100% because no opening was spoken before identity confirmation, appropriate for voicemail. Survey Order Integrity and Skip Logic Accuracy are 100% as no questions or branching occurred. Verbatim Survey Compliance is 100% by default due to no questions asked. Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4671],"average":4671,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19164177685","direction":"outbound"},"event_timestamp":1775167322001} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1193 CALL ID: call_e35cacc308c58c10ea16b75784a EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:46-05:00","email":"mike.vawter@hemco.com","phone":"9164177685","firstName":"Mike","lastName":"Vawter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"20c866fcb9ac72128b9758398eab3481","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:46","updated_utc_timestamp":"2026-04-02 17:02:02","created_timestamp":"2025-08-19 12:51:46","updated_timestamp":"2026-04-02 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agent called the contact but reached voicemail and did not leave a message.","cdate":"2026-04-02T17:02:02-05:00","udate":"2026-04-02T17:02:02-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401904\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401904\/field"},"owner":"1193","id":"401904"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:46-05:00","email":"mike.vawter@hemco.com","phone":"9164177685","firstName":"Mike","lastName":"Vawter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"20c866fcb9ac72128b9758398eab3481","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:46","updated_utc_timestamp":"2026-04-02 17:02:02","created_timestamp":"2025-08-19 12:51:46","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:46-05:00","email":"mike.vawter@hemco.com","phone":"9164177685","firstName":"Mike","lastName":"Vawter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"20c866fcb9ac72128b9758398eab3481","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:46","updated_utc_timestamp":"2026-04-02 17:02:03","created_timestamp":"2025-08-19 12:51:46","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:46-05:00","email":"mike.vawter@hemco.com","phone":"9164177685","firstName":"Mike","lastName":"Vawter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"20c866fcb9ac72128b9758398eab3481","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:46","updated_utc_timestamp":"2026-04-02 17:02:03","created_timestamp":"2025-08-19 12:51:46","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:46-05:00","email":"mike.vawter@hemco.com","phone":"9164177685","firstName":"Mike","lastName":"Vawter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"20c866fcb9ac72128b9758398eab3481","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:46","updated_utc_timestamp":"2026-04-02 17:02:04","created_timestamp":"2025-08-19 12:51:46","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:46-05:00","email":"mike.vawter@hemco.com","phone":"9164177685","firstName":"Mike","lastName":"Vawter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"20c866fcb9ac72128b9758398eab3481","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:46","updated_utc_timestamp":"2026-04-02 17:02:04","created_timestamp":"2025-08-19 12:51:46","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:46-05:00","email":"mike.vawter@hemco.com","phone":"9164177685","firstName":"Mike","lastName":"Vawter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"20c866fcb9ac72128b9758398eab3481","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:46","updated_utc_timestamp":"2026-04-02 17:02:04","created_timestamp":"2025-08-19 12:51:46","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:52-06:00","email":"mat.beecher@sciplay.com","phone":"5412883090","firstName":"Mat","lastName":"Beecher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"a886b7aa2d18f977c793d9a86d3b2e6a","socialdata_lastcheck":null,"email_local":"","email_domain":"sciplay.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:52","updated_utc_timestamp":"2026-04-02 17:02:10","created_timestamp":"2025-11-21 09:53:52","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:02:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6b0fefba93f81c85de0056364d7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Kruse","full_name":"Michelle Kruse","contact_id":"6990","email":"michelle.kruse@crinetics.com","orgname":"","bloc_notes_ac":"18584506464\r\nDec 1 2025 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"michelle.kruse@crinetics.com","phone":"8587051307","firstName":"Michelle","lastName":"Kruse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"26c4c1352796e23cebd22af03f517fbd","socialdata_lastcheck":null,"email_local":"","email_domain":"crinetics.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:02:12","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 17:02:12","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:02:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_042c2496d0659eb3cf0ce4442a1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mike","last_name":"Kourey","full_name":"Mike Kourey","contact_id":"2340","email":"mike.kourey@dialpad.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_042c2496d0659eb3cf0ce4442a1","X-RetellAI-SipTraceId":"call_042c2496d0659eb3cf0ce4442a1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167286347,"end_timestamp":1775167328113,"duration_ms":41766,"transcript":"Agent: Hello, may I please speak 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Please stay on the line. \nAgent: Thank you. I’ll hold.\nUser: Hello? \nAgent: Hello, am I speaking with Mike?\nUser: No. \nAgent: Thank you for letting me know. Is Mike available to speak right now?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Mike?","words":[{"word":"Hello, ","start":1.054,"end":1.484},{"word":"may ","start":1.484,"end":1.611},{"word":"I ","start":1.611,"end":1.669},{"word":"please ","start":1.669,"end":1.878},{"word":"speak ","start":1.878,"end":2.076},{"word":"with ","start":2.076,"end":2.215},{"word":"Mike?","start":2.215,"end":2.749}],"metadata":{"response_id":0}},{"role":"user","content":"Thanks, Mike. Please stay on the line. ","words":[{"word":"Thanks, ","start":10.845001,"end":11.325000000000001},{"word":"Mike. ","start":11.325000000000001,"end":11.485000000000001},{"word":"Please ","start":11.905000000000001,"end":12.225},{"word":"stay ","start":12.225,"end":12.545},{"word":"on ","start":12.545,"end":12.705},{"word":"the ","start":12.705,"end":12.785},{"word":"line. ","start":12.785,"end":12.945}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":14.345,"end":14.67},{"word":"you.","start":14.67,"end":15.146},{"word":" I’ll ","start":15.192375,"end":15.367375},{"word":"hold.","start":15.367375,"end":15.889375}],"metadata":{"response_id":1}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":24.424999999999997,"end":24.745001}]},{"role":"agent","content":"Hello, am I speaking with Mike?","words":[{"word":"Hello, ","start":25.891,"end":26.263},{"word":"am ","start":26.263,"end":26.425},{"word":"I ","start":26.425,"end":26.518},{"word":"speaking ","start":26.518,"end":26.82},{"word":"with ","start":26.82,"end":26.994},{"word":"Mike?","start":26.994,"end":27.4}],"metadata":{"response_id":3}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":29.275,"end":29.595}]},{"role":"agent","content":"Thank you for letting me know. Is Mike available to speak right now?","words":[{"word":"Thank ","start":30.795,"end":31.027},{"word":"you ","start":31.027,"end":31.131},{"word":"for ","start":31.131,"end":31.247},{"word":"letting ","start":31.247,"end":31.468},{"word":"me ","start":31.468,"end":31.549},{"word":"know.","start":31.549,"end":31.979},{"word":" Is ","start":32.024875,"end":32.222875},{"word":"Mike ","start":32.222875,"end":32.419875},{"word":"available ","start":32.419875,"end":32.872875},{"word":"to ","start":32.872875,"end":32.965875},{"word":"speak ","start":32.965875,"end":33.209875},{"word":"right ","start":33.209875,"end":33.383875},{"word":"now?","start":33.383875,"end":33.836875}],"metadata":{"response_id":4}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Mike?","words":[{"word":"Hello, ","start":1.054,"end":1.484},{"word":"may ","start":1.484,"end":1.611},{"word":"I ","start":1.611,"end":1.669},{"word":"please ","start":1.669,"end":1.878},{"word":"speak ","start":1.878,"end":2.076},{"word":"with ","start":2.076,"end":2.215},{"word":"Mike?","start":2.215,"end":2.749}],"metadata":{"response_id":0}},{"role":"user","content":"Thanks, Mike. Please stay on the line. ","words":[{"word":"Thanks, ","start":10.845001,"end":11.325000000000001},{"word":"Mike. ","start":11.325000000000001,"end":11.485000000000001},{"word":"Please ","start":11.905000000000001,"end":12.225},{"word":"stay ","start":12.225,"end":12.545},{"word":"on ","start":12.545,"end":12.705},{"word":"the ","start":12.705,"end":12.785},{"word":"line. ","start":12.785,"end":12.945}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":14.345,"end":14.67},{"word":"you.","start":14.67,"end":15.146},{"word":" I’ll ","start":15.192375,"end":15.367375},{"word":"hold.","start":15.367375,"end":15.889375}],"metadata":{"response_id":1}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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Is Mike available to speak right now?","words":[{"word":"Thank ","start":30.795,"end":31.027},{"word":"you ","start":31.027,"end":31.131},{"word":"for ","start":31.131,"end":31.247},{"word":"letting ","start":31.247,"end":31.468},{"word":"me ","start":31.468,"end":31.549},{"word":"know.","start":31.549,"end":31.979},{"word":" Is ","start":32.024875,"end":32.222875},{"word":"Mike ","start":32.222875,"end":32.419875},{"word":"available ","start":32.419875,"end":32.872875},{"word":"to ","start":32.872875,"end":32.965875},{"word":"speak ","start":32.965875,"end":33.209875},{"word":"right ","start":33.209875,"end":33.383875},{"word":"now?","start":33.383875,"end":33.836875}],"metadata":{"response_id":4}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/5ef7baa8630c1f44bdf7a76a81d1195ac83149d424c1368ceab1d8858d396e9c/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/5ef7baa8630c1f44bdf7a76a81d1195ac83149d424c1368ceab1d8858d396e9c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5ef7baa8630c1f44bdf7a76a81d1195ac83149d424c1368ceab1d8858d396e9c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5ef7baa8630c1f44bdf7a76a81d1195ac83149d424c1368ceab1d8858d396e9c/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":617,"p90":672.1,"p95":672.55,"p99":672.91,"min":538,"max":673,"num":4,"values":[673,670,538,564]},"e2e":{"p50":1130,"p90":1281.2,"p95":1300.1,"p99":1315.22,"min":1029.9990234375,"max":1319,"num":3,"values":[1319,1029.9990234375,1130]},"tts":{"p50":224,"p90":257.5,"p95":261.25,"p99":264.25,"min":200,"max":265,"num":4,"values":[265,240,208,200]},"knowledge_base":{"p50":49,"p90":71.99999999999999,"p95":79,"p99":84.6,"min":35,"max":86,"num":5,"values":[51,86,49,35,43]},"asr":{"p50":30.000074999999924,"p90":41.00002999999669,"p95":45.500164999998184,"p99":49.1002729999994,"min":9.999999999998181,"max":50.0002999999997,"num":10,"values":[30.000500000000102,9.999999999998181,50.0002999999997,19.999799999999595,30.000599999999395,30.00014999999985,30,20.000499999998283,10.001000000000204,39.99999999999636]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":3.85},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":2.8},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":4.725},{"product":"llm_token_surcharge","cost":1.6},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.35}],"total_duration_seconds":42,"total_duration_unit_price":0.3172619,"combined_cost":13.325},"call_analysis":{"call_summary":"The agent called to speak with Mike but reached someone else who confirmed they were not Mike. 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Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey questions or required phrases being spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4668,4677,4692,4692,4708],"average":4687.4,"num_requests":5},"tool_calls":[],"from_number":"+14374657779","to_number":"+16507038988","direction":"outbound"},"event_timestamp":1775167332906} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2340 CALL ID: call_042c2496d0659eb3cf0ce4442a1 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:29-05:00","email":"mike.kourey@dialpad.com","phone":"6507038988","firstName":"Mike","lastName":"Kourey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"623f3e3aded7200e53d0655febf8fb15","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:29","updated_utc_timestamp":"2026-04-02 17:02:13","created_timestamp":"2025-08-21 15:43:29","updated_timestamp":"2026-04-02 17:02:13","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2340\/automationEntryCounts"},"id":"2340","organization":null}],"fieldValue":{"contact":"2340","field":"76","value":"The agent called to speak with Mike but reached someone else who confirmed they were not Mike. 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Apr 02 agent reached a person who is not Mike, asked if Mike was available","cdate":"2026-04-02T17:02:13-05:00","udate":"2026-04-02T17:02:13-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401949\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401949\/field"},"owner":"2340","id":"401949"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:29-05:00","email":"mike.kourey@dialpad.com","phone":"6507038988","firstName":"Mike","lastName":"Kourey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"623f3e3aded7200e53d0655febf8fb15","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:29","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:29-05:00","email":"mike.kourey@dialpad.com","phone":"6507038988","firstName":"Mike","lastName":"Kourey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"623f3e3aded7200e53d0655febf8fb15","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:29","updated_utc_timestamp":"2026-04-02 17:02:14","created_timestamp":"2025-08-21 15:43:29","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:29-05:00","email":"mike.kourey@dialpad.com","phone":"6507038988","firstName":"Mike","lastName":"Kourey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"623f3e3aded7200e53d0655febf8fb15","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:29","updated_utc_timestamp":"2026-04-02 17:02:14","created_timestamp":"2025-08-21 15:43:29","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:29-05:00","email":"mike.kourey@dialpad.com","phone":"6507038988","firstName":"Mike","lastName":"Kourey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"623f3e3aded7200e53d0655febf8fb15","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:29","updated_utc_timestamp":"2026-04-02 17:02:14","created_timestamp":"2025-08-21 15:43:29","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:29-05:00","email":"mike.kourey@dialpad.com","phone":"6507038988","firstName":"Mike","lastName":"Kourey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"623f3e3aded7200e53d0655febf8fb15","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:29","updated_utc_timestamp":"2026-04-02 17:02:15","created_timestamp":"2025-08-21 15:43:29","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:29-05:00","email":"mike.kourey@dialpad.com","phone":"6507038988","firstName":"Mike","lastName":"Kourey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"623f3e3aded7200e53d0655febf8fb15","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:29","updated_utc_timestamp":"2026-04-02 17:02:15","created_timestamp":"2025-08-21 15:43:29","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:29-05:00","email":"mike.kourey@dialpad.com","phone":"6507038988","firstName":"Mike","lastName":"Kourey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"623f3e3aded7200e53d0655febf8fb15","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:29","updated_utc_timestamp":"2026-04-02 17:02:15","created_timestamp":"2025-08-21 15:43:29","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:29-05:00","email":"mike.kourey@dialpad.com","phone":"6507038988","firstName":"Mike","lastName":"Kourey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"623f3e3aded7200e53d0655febf8fb15","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:29","updated_utc_timestamp":"2026-04-02 17:02:16","created_timestamp":"2025-08-21 15:43:29","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:02:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_af7c664c3675be1bcd1b52c7197","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Susan","last_name":"Gehoski","full_name":"Susan Gehoski","contact_id":"3029","email":"sgehoski@brwncald.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_af7c664c3675be1bcd1b52c7197","X-RetellAI-SipTraceId":"call_af7c664c3675be1bcd1b52c7197","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167327434,"end_timestamp":1775167331243,"duration_ms":3809,"transcript":"User: Your call has been forwarded to an automatic voice message system. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automatic voice message system. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was expected or delivered since no human was reached.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call was not answered by a human.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable.","Mandatory Phrase Detection":"100%. No phrases were expected or delivered due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all related metrics are at 100% by default except for Call Flow Completion Rate which is 0% due to no valid finish state.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4687],"average":4687,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19163355323","direction":"outbound"},"event_timestamp":1775167335319} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3029 CALL ID: call_af7c664c3675be1bcd1b52c7197 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:53:02-05:00","email":"sgehoski@brwncald.com","phone":"9163355323","firstName":"Susan","lastName":"Gehoski","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"7d62b0d9d89aa9e4577e3d31b5b629b0","socialdata_lastcheck":null,"email_local":"","email_domain":"brwncald.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-03T15:02:39-05:00","udate":"2026-04-02T17:02:18-05:00","edate":"2025-09-03T12:09:20-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:53:02","updated_utc_timestamp":"2026-04-02 17:02:18","created_timestamp":"2025-08-21 15:53:02","updated_timestamp":"2026-04-02 17:02:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:17:01","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:02:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_eb3d8d0943c1bd8aa7616be4ef3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Scott","last_name":"McCarthy","full_name":"Scott McCarthy","contact_id":"8466","email":"scott.mccarthy@circle.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_eb3d8d0943c1bd8aa7616be4ef3","X-RetellAI-SipTraceId":"call_eb3d8d0943c1bd8aa7616be4ef3","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167335614,"end_timestamp":1775167340630,"duration_ms":5016,"transcript":"Agent: Hello, \nUser: Hi. 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The call did not reach a valid finish state as it ended at voicemail without conversation.","Official Opening Gate Accuracy":"0%. No official opening was delivered since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no human interaction.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered, resulting in zero scores for all metrics. The call was unsuccessful as no human was reached and no conversation took place.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4666],"average":4666,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14154077765","direction":"outbound"},"event_timestamp":1775167344187} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8466 CALL ID: call_eb3d8d0943c1bd8aa7616be4ef3 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:55-06:00","email":"scott.mccarthy@circle.com","phone":"4154077765","firstName":"Scott","lastName":"McCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"779663f4f58b24617f92a5a4a4ea2532","socialdata_lastcheck":null,"email_local":"","email_domain":"circle.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:55","updated_utc_timestamp":"2026-04-02 17:02:25","created_timestamp":"2025-12-15 22:45:55","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:55-06:00","email":"scott.mccarthy@circle.com","phone":"4154077765","firstName":"Scott","lastName":"McCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"779663f4f58b24617f92a5a4a4ea2532","socialdata_lastcheck":null,"email_local":"","email_domain":"circle.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:55","updated_utc_timestamp":"2026-04-02 17:02:25","created_timestamp":"2025-12-15 22:45:55","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:55-06:00","email":"scott.mccarthy@circle.com","phone":"4154077765","firstName":"Scott","lastName":"McCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"779663f4f58b24617f92a5a4a4ea2532","socialdata_lastcheck":null,"email_local":"","email_domain":"circle.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:55","updated_utc_timestamp":"2026-04-02 17:02:26","created_timestamp":"2025-12-15 22:45:55","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:55-06:00","email":"scott.mccarthy@circle.com","phone":"4154077765","firstName":"Scott","lastName":"McCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"779663f4f58b24617f92a5a4a4ea2532","socialdata_lastcheck":null,"email_local":"","email_domain":"circle.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:55","updated_utc_timestamp":"2026-04-02 17:02:26","created_timestamp":"2025-12-15 22:45:55","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:55-06:00","email":"scott.mccarthy@circle.com","phone":"4154077765","firstName":"Scott","lastName":"McCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"779663f4f58b24617f92a5a4a4ea2532","socialdata_lastcheck":null,"email_local":"","email_domain":"circle.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:55","updated_utc_timestamp":"2026-04-02 17:02:26","created_timestamp":"2025-12-15 22:45:55","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:55-06:00","email":"scott.mccarthy@circle.com","phone":"4154077765","firstName":"Scott","lastName":"McCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"779663f4f58b24617f92a5a4a4ea2532","socialdata_lastcheck":null,"email_local":"","email_domain":"circle.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:55","updated_utc_timestamp":"2026-04-02 17:02:27","created_timestamp":"2025-12-15 22:45:55","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:55-06:00","email":"scott.mccarthy@circle.com","phone":"4154077765","firstName":"Scott","lastName":"McCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"779663f4f58b24617f92a5a4a4ea2532","socialdata_lastcheck":null,"email_local":"","email_domain":"circle.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:55","updated_utc_timestamp":"2026-04-02 17:02:27","created_timestamp":"2025-12-15 22:45:55","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:02:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cbad1e23641fac1f39e72492d05","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shayne","last_name":"Frank","full_name":"Shayne Frank","contact_id":"1332","email":"sfrank@aics-solutions.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cbad1e23641fac1f39e72492d05","X-RetellAI-SipTraceId":"call_cbad1e23641fac1f39e72492d05","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167347367,"end_timestamp":1775167350687,"duration_ms":3320,"transcript":"Agent: Hello, \nUser: Hello. You have reached Shane Frank. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.016,"end":1.364}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You have reached Shane Frank. ","words":[{"word":"Hello. ","start":1.1529999999999998,"end":1.7129999999999999},{"word":"You ","start":1.7129999999999999,"end":2.033},{"word":"have ","start":2.033,"end":2.193},{"word":"reached ","start":2.193,"end":2.5130000000000003},{"word":"Shane ","start":2.5130000000000003,"end":2.833},{"word":"Frank. ","start":2.833,"end":3.073}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.016,"end":1.364}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You have reached Shane Frank. ","words":[{"word":"Hello. 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No conversation took place beyond the voicemail greeting.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended at voicemail without any conversation or task completion.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was answered by voicemail, and no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not detected as the call was answered by voicemail and no agent script was delivered.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no agent script elements such as official opening, survey questions, or closing phrases were delivered. Therefore, all related metrics score 0%. The call flow completion rate is 0% due to lack of valid finish state. Official opening gate accuracy is 0% because no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% as no questions were asked. Verbatim survey compliance is 0% due to no survey interaction. Mandatory phrase detection is No because none of the required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4675,4669],"average":4672,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+17022500992","direction":"outbound"},"event_timestamp":1775167355884} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1332 CALL ID: call_cbad1e23641fac1f39e72492d05 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:53:25-05:00","email":"sfrank@aics-solutions.com","phone":"7022500992","firstName":"Shayne","lastName":"Frank","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f0c76606598f25af06f2d6755390fa90","socialdata_lastcheck":null,"email_local":"","email_domain":"aics-solutions.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:53:25","updated_utc_timestamp":"2026-04-02 17:02:36","created_timestamp":"2025-08-19 12:53:25","updated_timestamp":"2026-04-02 17:02:36","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1332\/automationEntryCounts"},"id":"1332","organization":null}],"fieldValue":{"contact":"1332","field":"76","value":"The call was made to Shane Frank but was answered by voicemail. No conversation took place beyond the voicemail greeting.","cdate":"2026-04-02T17:02:36-05:00","udate":"2026-04-02T17:02:36-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401980\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401980\/field"},"owner":"1332","id":"401980"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:53:25-05:00","email":"sfrank@aics-solutions.com","phone":"7022500992","firstName":"Shayne","lastName":"Frank","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f0c76606598f25af06f2d6755390fa90","socialdata_lastcheck":null,"email_local":"","email_domain":"aics-solutions.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:53:25","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:53:25-05:00","email":"sfrank@aics-solutions.com","phone":"7022500992","firstName":"Shayne","lastName":"Frank","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f0c76606598f25af06f2d6755390fa90","socialdata_lastcheck":null,"email_local":"","email_domain":"aics-solutions.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:53:25","updated_utc_timestamp":"2026-04-02 17:02:37","created_timestamp":"2025-08-19 12:53:25","updated_timestamp":"2026-04-02 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This results in zero scores for completion rate, gate accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4678,5037,4770],"average":4828.333333333333,"num_requests":3},"tool_calls":[{"tool_call_id":"d24a79815f8e4b34","name":"press_digit","type":"press_digit","start_time_sec":13.449,"latency_ms":0.9999999999994458,"success":true}],"from_number":"+14374657779","to_number":"+14158630814","direction":"outbound"},"event_timestamp":1775167355944} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7214 CALL ID: call_5eb5f77b2b8350d87956bdbaf45 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:35-06:00","email":"sapana@caamedia.org","phone":"4158630814","firstName":"Sapana","lastName":"Sakya","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"a33d0795240fdd6c05d1787a36354571","socialdata_lastcheck":null,"email_local":"","email_domain":"caamedia.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:35","updated_utc_timestamp":"2026-04-02 17:02:36","created_timestamp":"2025-11-21 09:54:35","updated_timestamp":"2026-04-02 17:02:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 23:41:54","best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7214\/automationEntryCounts"},"id":"7214","organization":null}],"fieldValue":{"contact":"7214","field":"76","value":"The call reached a voicemail system for the Center for Asian American Media and did not connect to a live person. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:35-06:00","email":"sapana@caamedia.org","phone":"4158630814","firstName":"Sapana","lastName":"Sakya","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"a33d0795240fdd6c05d1787a36354571","socialdata_lastcheck":null,"email_local":"","email_domain":"caamedia.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:35","updated_utc_timestamp":"2026-04-02 17:02:37","created_timestamp":"2025-11-21 09:54:35","updated_timestamp":"2026-04-02 17:02:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:35-06:00","email":"sapana@caamedia.org","phone":"4158630814","firstName":"Sapana","lastName":"Sakya","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"a33d0795240fdd6c05d1787a36354571","socialdata_lastcheck":null,"email_local":"","email_domain":"caamedia.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:02:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:35","updated_utc_timestamp":"2026-04-02 17:02:37","created_timestamp":"2025-11-21 09:54:35","updated_timestamp":"2026-04-02 17:02:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:50-06:00","email":"ltrajkovska@frontlogix.com","phone":"3102413657","firstName":"Ljiljana","lastName":"Trajkovska","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b83f9375c598f364b06f77d300f10092","socialdata_lastcheck":null,"email_local":"","email_domain":"frontlogix.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:03:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:50","updated_utc_timestamp":"2026-04-02 17:03:23","created_timestamp":"2025-11-21 09:54:50","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:50-06:00","email":"ltrajkovska@frontlogix.com","phone":"3102413657","firstName":"Ljiljana","lastName":"Trajkovska","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b83f9375c598f364b06f77d300f10092","socialdata_lastcheck":null,"email_local":"","email_domain":"frontlogix.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:03:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:50","updated_utc_timestamp":"2026-04-02 17:03:23","created_timestamp":"2025-11-21 09:54:50","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:03:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_48f443c5c9001f5c20434fefbb0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lana","last_name":"Babiuk-Larocque","full_name":"Lana Babiuk-Larocque","contact_id":"6803","email":"lana_larocque@gov.nt.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 8677679000\r\nATM / 20 November 2025 Not authorized to dial this number\n2026-04-02 invalid phone destination, phone: 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:41-06:00","email":"lana_larocque@gov.nt.ca","phone":"8674455676","firstName":"Lana","lastName":"Babiuk-Larocque","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b5e8bee6d6dcc5661e8da86f4ed6c92a","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.nt.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:03:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:41","updated_utc_timestamp":"2026-04-02 17:03:18","created_timestamp":"2025-11-18 09:46:41","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:42-06:00","email":"michael.suppes@dliflc.edu","phone":"8312425119","firstName":"Michael","lastName":"Suppes","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"106518fe7550893b36077379d15b7c9d","socialdata_lastcheck":null,"email_local":"","email_domain":"dliflc.edu","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:03:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:42","updated_utc_timestamp":"2026-04-02 17:03:39","created_timestamp":"2025-11-21 09:53:42","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:03:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_867ffefc17a1f4531d18a81462a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Erin","last_name":"Kleiber","full_name":"Erin Kleiber","contact_id":"6721","email":"erin_kleiber@gov.nt.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 8677679000\r\nNov number not in service\n2026 Apr 02 call reached voicemail, no message left\n2026-04-02 invalid phone destination, phone: 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:54-06:00","email":"erin_kleiber@gov.nt.ca","phone":"8674461543","firstName":"Erin","lastName":"Kleiber","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414904","ua":"okhttp\/5.3.2","hash":"847eaf533168b81b1b87b26818962dd9","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.nt.ca","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:03:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:54","updated_utc_timestamp":"2026-04-02 17:03:44","created_timestamp":"2025-11-18 09:45:54","updated_timestamp":"2026-04-02 17:03:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-31 12:02:26","last_open_date":"2026-03-31 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:04:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_35d504390f8cba666d0439cb860","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cathy","last_name":"Wouterse","full_name":"Cathy Wouterse","contact_id":"6648","email":"cathy.wouterse@evr.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 6042903574\r\nNov 20 2025 vm Nov 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026-04-02 Dial no answer, phone: 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The call did not reach a valid finish state as it ended immediately with voicemail and no conversation took place.","Official Opening Gate Accuracy":"100% . No official opening was spoken, but also no gatekeeper or human was reached, so no violation occurred.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching or skip logic was applicable as no conversation occurred.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is not applicable and considered perfect by default.","Mandatory Phrase Detection":"No . Required phrases were not spoken as the call ended at voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 100% because no opening was spoken before identity confirmation, and no gatekeeper was involved. Survey order integrity and skip logic accuracy are 100% by default since no survey questions or branching occurred. Verbatim survey compliance is 100% by default as no questions were asked. Mandatory phrase detection is No because none of the required phrases were spoken due to the call ending at voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4712],"average":4712,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16042903574","direction":"outbound"},"event_timestamp":1775167445595} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6648 CALL ID: call_35d504390f8cba666d0439cb860 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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no de t\u00e9l\u00e9phone\u00a0: 6042903574\r\nNov 20 2025 vm Nov 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026-04-02 Dial no answer, phone: +12123758414\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T10:29:16-06:00","udate":"2026-04-02T17:04:06-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188943\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188943\/field"},"owner":"6648","id":"188943"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 17:04:07","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 17:04:07","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 17:04:07","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 17:04:07","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 17:04:08","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 17:04:08","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 17:04:08","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/automationEntryCounts"},"id":"6648","organization":null}],"fieldValue":{"contact":"6648","field":"103","value":"call_35d504390f8cba666d0439cb860","cdate":"2026-04-02T16:30:54-05:00","udate":"2026-04-02T17:04:08-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396163\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396163\/field"},"owner":"6648","id":"396163"}} FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:32-06:00","email":"cathy.wouterse@evr.com","phone":"4032310725","firstName":"Cathy","lastName":"Wouterse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"552069eb0754bd06a816fac39af352f8","socialdata_lastcheck":null,"email_local":"","email_domain":"evr.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:32","updated_utc_timestamp":"2026-04-02 17:04:08","created_timestamp":"2025-11-18 09:45:32","updated_timestamp":"2026-04-02 17:04:08","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6648\/automationEntryCounts"},"id":"6648","organization":null}],"fieldValue":{"contact":"6648","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_35d504390f8cba666d0439cb860","cdate":"2026-04-02T16:30:55-05:00","udate":"2026-04-02T17:04:08-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396165\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396165\/field"},"owner":"6648","id":"396165"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:04:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_520d8d081ded6940a2a05c72e0c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Beth","last_name":"McLane","full_name":"Beth McLane","contact_id":"6608","email":"beth.mclane@intl.cnoocltd.com","orgname":"","bloc_notes_ac":"ATM / 20 November 2025 No one by that name\r\nATM / 24 November 2025 VM\n2026 Apr 02 voicemail reached, message left\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:43:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_520d8d081ded6940a2a05c72e0c","X-RetellAI-SipTraceId":"call_520d8d081ded6940a2a05c72e0c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167439554,"end_timestamp":1775167441454,"duration_ms":1900,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.039,"end":0.43899997999999996},{"word":"has ","start":0.43899997999999996,"end":0.679},{"word":"been ","start":0.679,"end":0.83899995},{"word":"forwarded ","start":0.83899995,"end":1.159},{"word":"to ","start":1.159,"end":1.399},{"word":"voice ","start":1.399,"end":1.6389999},{"word":"mail. ","start":1.6389999,"end":1.7189999999999999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.039,"end":0.43899997999999996},{"word":"has ","start":0.43899997999999996,"end":0.679},{"word":"been ","start":0.679,"end":0.83899995},{"word":"forwarded ","start":0.83899995,"end":1.159},{"word":"to ","start":1.159,"end":1.399},{"word":"voice ","start":1.399,"end":1.6389999},{"word":"mail. ","start":1.6389999,"end":1.7189999999999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/8014544d5dba3d5bd843676f234ccb0cd9981ec0a4d77a107e2163a133013528/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/8014544d5dba3d5bd843676f234ccb0cd9981ec0a4d77a107e2163a133013528/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/8014544d5dba3d5bd843676f234ccb0cd9981ec0a4d77a107e2163a133013528/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":58,"p90":58,"p95":58,"p99":58,"min":58,"max":58,"num":1,"values":[58]},"asr":{"p50":20,"p90":55,"p95":57.5,"p99":59.5,"min":10,"max":60,"num":6,"values":[60,50,10,20,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5291667,"combined_cost":3.0583333},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail without any conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to no human contact.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 0% as no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of conversation. Overall, the call was unsuccessful as it did not reach a human or complete any part of the script.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4722],"average":4722,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14037016826","direction":"outbound"},"event_timestamp":1775167446927} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6608 CALL ID: call_520d8d081ded6940a2a05c72e0c EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:21-06:00","email":"beth.mclane@intl.cnoocltd.com","phone":"4036994000","firstName":"Beth","lastName":"McLane","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"c1340c46398a4de99fffc06b5c77edff","socialdata_lastcheck":null,"email_local":"","email_domain":"intl.cnoocltd.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:21","updated_utc_timestamp":"2026-04-02 17:04:07","created_timestamp":"2025-11-18 09:45:21","updated_timestamp":"2026-04-02 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call was made but reached voicemail immediately without any conversation.","cdate":"2026-04-02T16:30:41-05:00","udate":"2026-04-02T17:04:07-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396143\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396143\/field"},"owner":"6608","id":"396143"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:21-06:00","email":"beth.mclane@intl.cnoocltd.com","phone":"4036994000","firstName":"Beth","lastName":"McLane","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"c1340c46398a4de99fffc06b5c77edff","socialdata_lastcheck":null,"email_local":"","email_domain":"intl.cnoocltd.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:21","updated_utc_timestamp":"2026-04-02 17:04:07","created_timestamp":"2025-11-18 09:45:21","updated_timestamp":"2026-04-02 17:04:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6608\/automationEntryCounts"},"id":"6608","organization":null}],"fieldValue":{"contact":"6608","field":"77","value":"Call reached voicemail","cdate":"2026-04-02T16:30:42-05:00","udate":"2026-04-02T17:04:07-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396144\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396144\/field"},"owner":"6608","id":"396144"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:21-06:00","email":"beth.mclane@intl.cnoocltd.com","phone":"4036994000","firstName":"Beth","lastName":"McLane","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"c1340c46398a4de99fffc06b5c77edff","socialdata_lastcheck":null,"email_local":"","email_domain":"intl.cnoocltd.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:21","updated_utc_timestamp":"2026-04-02 17:04:07","created_timestamp":"2025-11-18 09:45:21","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:04:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ae34ca33b7c229603febd5151cb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Katherine","last_name":"Johnson","full_name":"Katherine Johnson","contact_id":"8930","email":"k.johnson@gilbaneco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no human 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:10:58-05:00","email":"k.johnson@gilbaneco.com","phone":"3037493966","firstName":"Katherine","lastName":"Johnson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"6749dd809d662dafae2f55eeddb45b8d","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:58","updated_utc_timestamp":"2026-04-02 17:04:10","created_timestamp":"2026-03-18 09:10:58","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:10:58-05:00","email":"k.johnson@gilbaneco.com","phone":"3037493966","firstName":"Katherine","lastName":"Johnson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"6749dd809d662dafae2f55eeddb45b8d","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:58","updated_utc_timestamp":"2026-04-02 17:04:12","created_timestamp":"2026-03-18 09:10:58","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:10:58-05:00","email":"k.johnson@gilbaneco.com","phone":"3037493966","firstName":"Katherine","lastName":"Johnson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"6749dd809d662dafae2f55eeddb45b8d","socialdata_lastcheck":null,"email_local":"","email_domain":"gilbaneco.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:58","updated_utc_timestamp":"2026-04-02 17:04:12","created_timestamp":"2026-03-18 09:10:58","updated_timestamp":"2026-04-02 17:04:12","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8930\/automationEntryCounts"},"id":"8930","organization":null}],"fieldValue":{"contact":"8930","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_ae34ca33b7c229603febd5151cb","cdate":"2026-04-02T16:32:47-05:00","udate":"2026-04-02T17:04:12-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396388\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396388\/field"},"owner":"8930","id":"396388"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:04:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8a128a9582bb01254fb2527084c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Marie","last_name":"Gervais","full_name":"Marie Gervais","contact_id":"8241","email":"marie@shiftworkplace.com","orgname":"","bloc_notes_ac":"2026-04-02 invalid phone destination, phone: +17804545661\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:43:18-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8a128a9582bb01254fb2527084c","X-RetellAI-SipTraceId":"call_8a128a9582bb01254fb2527084c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167442171,"end_timestamp":1775167444385,"duration_ms":2214,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.186,"end":0.506},{"word":"call ","start":0.506,"end":0.7459999700000001},{"word":"has ","start":0.7459999700000001,"end":0.986},{"word":"been ","start":0.986,"end":1.1460000000000001},{"word":"forwarded ","start":1.1460000000000001,"end":1.4659999000000001},{"word":"to ","start":1.4659999000000001,"end":1.706},{"word":"voice ","start":1.706,"end":1.946},{"word":"mail. ","start":1.946,"end":2.026}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.186,"end":0.506},{"word":"call ","start":0.506,"end":0.7459999700000001},{"word":"has ","start":0.7459999700000001,"end":0.986},{"word":"been ","start":0.986,"end":1.1460000000000001},{"word":"forwarded ","start":1.1460000000000001,"end":1.4659999000000001},{"word":"to ","start":1.4659999000000001,"end":1.706},{"word":"voice ","start":1.706,"end":1.946},{"word":"mail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of opening after identity confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 100% because no opening was spoken without identity confirmation. Survey order integrity and skip logic accuracy are 100% by default as no survey questions or branching occurred. Verbatim survey compliance is 100% by default due to no questions asked. Mandatory phrase detection is No because no required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4694],"average":4694,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17806047160","direction":"outbound"},"event_timestamp":1775167449760} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8241 CALL ID: call_8a128a9582bb01254fb2527084c EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:34:00-06:00","email":"marie@shiftworkplace.com","phone":"7804545661","firstName":"Marie","lastName":"Gervais","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2345c7aeb14aeb9fec99c383eab37eee","socialdata_lastcheck":null,"email_local":"","email_domain":"shiftworkplace.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:00","updated_utc_timestamp":"2026-04-02 17:04:10","created_timestamp":"2025-11-27 10:34:00","updated_timestamp":"2026-04-02 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call was made but reached voicemail immediately without any conversation.","cdate":"2026-04-02T16:44:50-05:00","udate":"2026-04-02T17:04:10-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398300\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398300\/field"},"owner":"8241","id":"398300"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:34:00-06:00","email":"marie@shiftworkplace.com","phone":"7804545661","firstName":"Marie","lastName":"Gervais","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2345c7aeb14aeb9fec99c383eab37eee","socialdata_lastcheck":null,"email_local":"","email_domain":"shiftworkplace.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:00","updated_utc_timestamp":"2026-04-02 17:04:10","created_timestamp":"2025-11-27 10:34:00","updated_timestamp":"2026-04-02 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reached voicemail","cdate":"2026-04-02T16:44:50-05:00","udate":"2026-04-02T17:04:10-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398301\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398301\/field"},"owner":"8241","id":"398301"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:34:00-06:00","email":"marie@shiftworkplace.com","phone":"7804545661","firstName":"Marie","lastName":"Gervais","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2345c7aeb14aeb9fec99c383eab37eee","socialdata_lastcheck":null,"email_local":"","email_domain":"shiftworkplace.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:00","updated_utc_timestamp":"2026-04-02 17:04:10","created_timestamp":"2025-11-27 10:34:00","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:43-06:00","email":"scott.beaird@pihhealth.org","phone":"5626980811","firstName":"Scott","lastName":"Beaird","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"f99c17aa78a915cefe2252604f05e5eb","socialdata_lastcheck":null,"email_local":"","email_domain":"pihhealth.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:43","updated_utc_timestamp":"2026-04-02 17:04:14","created_timestamp":"2025-11-21 09:53:43","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:04:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b8a5c03caf776cb4525674edad5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ibi","last_name":"Power","full_name":"Ibi Power","contact_id":"6751","email":"ipower@oag.ab.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 7804226655\r\nATM Nov 20 2025 vm\r\nATM Nov 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by the intended contact.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%. 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no de t\u00e9l\u00e9phone\u00a0: 7804226655\r\nATM Nov 20 2025 vm\r\nATM Nov 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T11:25:47-06:00","udate":"2026-04-02T17:04:20-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189200\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189200\/field"},"owner":"6751","id":"189200"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:10-06:00","email":"ipower@oag.ab.ca","phone":"7804226450","firstName":"Ibi","lastName":"Power","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"596042a481ab4d99ac02684944baae76","socialdata_lastcheck":null,"email_local":"","email_domain":"oag.ab.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:10","updated_utc_timestamp":"2026-04-02 17:04:20","created_timestamp":"2025-11-18 09:46:10","updated_timestamp":"2026-04-02 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(Waiting to be connected to the receptionist.)","words":[{"word":"Thank ","start":8.112,"end":8.495},{"word":"you.","start":8.495,"end":8.983},{"word":" (Waiting ","start":9.017791748046875,"end":9.516791748046876},{"word":"to ","start":9.516791748046876,"end":9.621791748046874},{"word":"be ","start":9.621791748046874,"end":9.725791748046875},{"word":"connected ","start":9.725791748046875,"end":10.131791748046876},{"word":"to ","start":10.131791748046876,"end":10.236791748046874},{"word":"the ","start":10.236791748046874,"end":10.352791748046876},{"word":"receptionist.)","start":10.352791748046876,"end":11.304791748046876}],"metadata":{"response_id":1}},{"role":"agent","content":"Hello, is ","words":[{"word":"Hello, ","start":23.481,"end":23.829},{"word":"is ","start":23.829,"end":23.945}],"metadata":{"response_id":2}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":24.113,"end":24.433}]},{"role":"agent","content":"anyone there? 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:26-06:00","email":"jshelton@swvp.com","phone":"6025711955","firstName":"Jacquie","lastName":"Shelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"81d77d2728132c84136217dffa63f00f","socialdata_lastcheck":null,"email_local":"","email_domain":"swvp.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:26","updated_utc_timestamp":"2026-04-02 17:04:59","created_timestamp":"2025-11-21 09:53:26","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:26-06:00","email":"jshelton@swvp.com","phone":"6025711955","firstName":"Jacquie","lastName":"Shelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"81d77d2728132c84136217dffa63f00f","socialdata_lastcheck":null,"email_local":"","email_domain":"swvp.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:04:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:26","updated_utc_timestamp":"2026-04-02 17:04:59","created_timestamp":"2025-11-21 09:53:26","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:06:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4b27979f657a96c00e4167607cb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amber","last_name":"Edwards","full_name":"Amber Edwards","contact_id":"7236","email":"aedwards@opportunitystanislaus.com","orgname":"","bloc_notes_ac":"2095674985\r\nATM / 03 December 2025 VM","extension":"","toronto_current_time":"2026-04-02T17:45:48-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4b27979f657a96c00e4167607cb","X-RetellAI-SipTraceId":"call_4b27979f657a96c00e4167607cb","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167567005,"end_timestamp":1775167569605,"duration_ms":2600,"transcript":"User: No one is available to answer your call at this time. \n","transcript_object":[{"role":"user","content":"No one is available to answer your call at this time. 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","words":[{"word":"No ","start":0.106,"end":0.42599998},{"word":"one ","start":0.42599998,"end":0.506},{"word":"is ","start":0.506,"end":0.666},{"word":"available ","start":0.666,"end":1.066},{"word":"to ","start":1.066,"end":1.2259999},{"word":"answer ","start":1.2259999,"end":1.4659999000000001},{"word":"your ","start":1.4659999000000001,"end":1.706},{"word":"call ","start":1.706,"end":1.8659999},{"word":"at ","start":1.8659999,"end":2.026},{"word":"this ","start":2.026,"end":2.1859998},{"word":"time. 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The call did not reach a valid finish state as it ended in voicemail without any conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not present as the call ended in voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended in voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching logic were executed. Verbatim survey compliance is 0% due to absence of survey questions. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to no human contact and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4710],"average":4710,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12094226420","direction":"outbound"},"event_timestamp":1775167574033} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7236 CALL ID: call_4b27979f657a96c00e4167607cb EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:41-06:00","email":"aedwards@opportunitystanislaus.com","phone":"2094226430","firstName":"Amber","lastName":"Edwards","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"87e4ee9568d18229a71905aa3225273e","socialdata_lastcheck":null,"email_local":"","email_domain":"opportunitystanislaus.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:06:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:41","updated_utc_timestamp":"2026-04-02 17:06:15","created_timestamp":"2025-11-21 09:54:41","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:41-06:00","email":"aedwards@opportunitystanislaus.com","phone":"2094226430","firstName":"Amber","lastName":"Edwards","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"87e4ee9568d18229a71905aa3225273e","socialdata_lastcheck":null,"email_local":"","email_domain":"opportunitystanislaus.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:06:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:41","updated_utc_timestamp":"2026-04-02 17:06:15","created_timestamp":"2025-11-21 09:54:41","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:06:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c9a9ef28c1c77d4dd9ba0a8c091","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Brian","last_name":"Snodgrass","full_name":"Brian Snodgrass","contact_id":"7023","email":"bsnodgrass@carbonhealth.com","orgname":"","bloc_notes_ac":"4158698858\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"alforted@uchastings.edu","phone":"4157038261","firstName":"Darell","lastName":"Alforte","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d16d630cfd65c61cc56c660cb464c25d","socialdata_lastcheck":null,"email_local":"","email_domain":"uchastings.edu","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:06:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 17:06:22","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:06:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dbd699d73f99cee98b98a91cd47","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Walters","full_name":"Andrea Walters","contact_id":"7204","email":"awalters@nabcblues.org","orgname":"","bloc_notes_ac":"6503408311\r\nATM Dec 3 2025 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call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of opening after identity confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred as no conversation took place.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 100% because no opening was spoken without identity confirmation. Survey order integrity and skip logic accuracy are 100% by default as no questions were asked. Verbatim survey compliance is 100% by default due to no questions asked. Mandatory phrase detection is No because no required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4687],"average":4687,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19169830111","direction":"outbound"},"event_timestamp":1775167579700} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7204 CALL ID: call_dbd699d73f99cee98b98a91cd47 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:32-06:00","email":"awalters@nabcblues.org","phone":"9165421590","firstName":"Andrea","lastName":"Walters","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b022b5fb5588d52eb4711098c2763a41","socialdata_lastcheck":null,"email_local":"","email_domain":"nabcblues.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:06:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:32","updated_utc_timestamp":"2026-04-02 17:06:22","created_timestamp":"2025-11-21 09:54:32","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:32-06:00","email":"awalters@nabcblues.org","phone":"9165421590","firstName":"Andrea","lastName":"Walters","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b022b5fb5588d52eb4711098c2763a41","socialdata_lastcheck":null,"email_local":"","email_domain":"nabcblues.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:06:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:32","updated_utc_timestamp":"2026-04-02 17:06:22","created_timestamp":"2025-11-21 09:54:32","updated_timestamp":"2026-04-02 17:06:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7204\/automationEntryCounts"},"id":"7204","organization":null}],"fieldValue":{"contact":"7204","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_dbd699d73f99cee98b98a91cd47","cdate":"2026-04-02T17:06:22-05:00","udate":"2026-04-02T17:06:22-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402065\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402065\/field"},"owner":"7204","id":"402065"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:06:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4f6028dd11240af888dce8984c7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Angela","last_name":"Kourouklis","full_name":"Angela Kourouklis","contact_id":"6061","email":"akourouklis@championiron.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 VM","extension":"","toronto_current_time":"2026-04-02T17:45:48-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4f6028dd11240af888dce8984c7","X-RetellAI-SipTraceId":"call_4f6028dd11240af888dce8984c7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167574628,"end_timestamp":1775167578455,"duration_ms":3827,"transcript":"User: Your call has been forwarded to an automatic voice messaging system. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automatic voice messaging system. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:26:18-05:00","email":"akourouklis@championiron.com","phone":"5142078698","firstName":"Angela","lastName":"Kourouklis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3854200045914bb1b3b0b7e1edd2f6cd","socialdata_lastcheck":null,"email_local":"","email_domain":"championiron.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:06:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:26:18","updated_utc_timestamp":"2026-04-02 17:06:27","created_timestamp":"2025-10-30 16:26:18","updated_timestamp":"2026-04-02 17:06:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-25 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:06:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4d41496bb33d5e69dfc8e90a431","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amanda","last_name":"Gan","full_name":"Amanda Gan","contact_id":"6964","email":"amanda.gan@xerafy.com","orgname":"","bloc_notes_ac":"85236657232\r\nNov 28 2025 vm","extension":"","toronto_current_time":"2026-04-02T17:45:49-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4d41496bb33d5e69dfc8e90a431","X-RetellAI-SipTraceId":"call_4d41496bb33d5e69dfc8e90a431","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167576654,"end_timestamp":1775167581681,"duration_ms":5027,"transcript":"User: This is a work suite phone number that is not currently assigned. \n","transcript_object":[{"role":"user","content":"This is a work suite phone number that is not currently assigned. 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","words":[{"word":"This ","start":0.68499997,"end":1.005},{"word":"is ","start":1.005,"end":1.1649999999999998},{"word":"a ","start":1.1649999999999998,"end":1.325},{"word":"work ","start":1.325,"end":1.565},{"word":"suite ","start":1.565,"end":1.9649999},{"word":"phone ","start":1.9649999,"end":2.445},{"word":"number ","start":2.445,"end":2.765},{"word":"that ","start":2.765,"end":3.005},{"word":"is ","start":3.005,"end":3.1649998999999998},{"word":"not ","start":3.1649998999999998,"end":3.4049999},{"word":"currently ","start":3.4049999,"end":3.885},{"word":"assigned. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:37-06:00","email":"amanda.gan@xerafy.com","phone":"6265196885","firstName":"Amanda","lastName":"Gan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"4c7f1fe55366dc481eb923320ba5bffe","socialdata_lastcheck":null,"email_local":"","email_domain":"xerafy.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:06:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:37","updated_utc_timestamp":"2026-04-02 17:06:29","created_timestamp":"2025-11-21 09:53:37","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:06:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5401f1a058d9b409bee369563a5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amy","last_name":"Armstrong","full_name":"Amy Armstrong","contact_id":"7284","email":"amy.armstrong@moore.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:45:49-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5401f1a058d9b409bee369563a5","X-RetellAI-SipTraceId":"call_5401f1a058d9b409bee369563a5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167580043,"end_timestamp":1775167584752,"duration_ms":4709,"transcript":"Agent: Hello, may I \nUser: Hi. 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Survey order integrity and skip logic accuracy are 100% by default as no questions were asked or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% due to no survey interaction. 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:53-06:00","email":"amy.armstrong@moore.org","phone":"4088280926","firstName":"Amy","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"a18ea80d259a4a2958a5d9431d9db12c","socialdata_lastcheck":null,"email_local":"","email_domain":"moore.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:06:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:53","updated_utc_timestamp":"2026-04-02 17:06:32","created_timestamp":"2025-11-21 09:54:53","updated_timestamp":"2026-04-02 17:06:32","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/automationEntryCounts"},"id":"7284","organization":null}],"fieldValue":{"contact":"7284","field":"103","value":"call_5401f1a058d9b409bee369563a5","cdate":"2026-04-02T17:06:32-05:00","udate":"2026-04-02T17:06:32-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402286\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402286\/field"},"owner":"7284","id":"402286"}} FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:53-06:00","email":"amy.armstrong@moore.org","phone":"4088280926","firstName":"Amy","lastName":"Armstrong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"a18ea80d259a4a2958a5d9431d9db12c","socialdata_lastcheck":null,"email_local":"","email_domain":"moore.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:06:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:53","updated_utc_timestamp":"2026-04-02 17:06:32","created_timestamp":"2025-11-21 09:54:53","updated_timestamp":"2026-04-02 17:06:32","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7284\/automationEntryCounts"},"id":"7284","organization":null}],"fieldValue":{"contact":"7284","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_5401f1a058d9b409bee369563a5","cdate":"2026-04-02T17:06:32-05:00","udate":"2026-04-02T17:06:32-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402288\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402288\/field"},"owner":"7284","id":"402288"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:06:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0b3b5cf9dbe4381df93525f8b3e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ashley","last_name":"Desira","full_name":"Ashley Desira","contact_id":"3144","email":"ashley@freshtrackscanada.com","orgname":"","bloc_notes_ac":"Oct 22 2025 vm Oct 24 2025 vm","extension":"","toronto_current_time":"2026-04-02T17:45:50-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0b3b5cf9dbe4381df93525f8b3e","X-RetellAI-SipTraceId":"call_0b3b5cf9dbe4381df93525f8b3e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167585415,"end_timestamp":1775167586433,"duration_ms":1018,"transcript":"User: No one is available. \n","transcript_object":[{"role":"user","content":"No one is available. ","words":[{"word":"No ","start":0.026,"end":0.34600000000000003},{"word":"one ","start":0.34600000000000003,"end":0.42599998},{"word":"is ","start":0.42599998,"end":0.666},{"word":"available. ","start":0.666,"end":0.906}]}],"transcript_with_tool_calls":[{"role":"user","content":"No one is available. ","words":[{"word":"No ","start":0.026,"end":0.34600000000000003},{"word":"one ","start":0.34600000000000003,"end":0.42599998},{"word":"is ","start":0.42599998,"end":0.666},{"word":"available. ","start":0.666,"end":0.906}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/96d6991be3649abd47d076e1d2712289888e9d72ed4aedbfbc21a475c36b1f7c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/96d6991be3649abd47d076e1d2712289888e9d72ed4aedbfbc21a475c36b1f7c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/96d6991be3649abd47d076e1d2712289888e9d72ed4aedbfbc21a475c36b1f7c/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":85,"p90":85,"p95":85,"p99":85,"min":85,"max":85,"num":1,"values":[85]},"asr":{"p50":20,"p90":20,"p95":20,"p99":20,"min":10,"max":20,"num":3,"values":[10,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5291667,"combined_cost":3.0583333},"call_analysis":{"call_summary":"The call was made but no one was available to answer, and it went to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 no answer, voicemail reached","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but perfect by default.","Mandatory Phrase Detection":"No. Required phrases were not spoken as the call went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 100% because no official opening was spoken without identity confirmation. Survey order integrity and skip logic accuracy are 100% by default as no questions were asked. Verbatim survey compliance is 100% by default for the same reason. Mandatory phrase detection is No because none of the required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4698],"average":4698,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16047378743","direction":"outbound"},"event_timestamp":1775167590589} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3144 CALL ID: call_0b3b5cf9dbe4381df93525f8b3e EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:24-05:00","email":"ashley@freshtrackscanada.com","phone":"6043054372","firstName":"Ashley","lastName":"Desira","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"eb5a138e46f27f35a9b3ff60ea022519","socialdata_lastcheck":null,"email_local":"","email_domain":"freshtrackscanada.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-10-21T11:26:25-05:00","udate":"2026-04-02T17:06:30-05:00","edate":"2025-10-21T11:21:20-05:00","deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:24","updated_utc_timestamp":"2026-04-02 17:06:30","created_timestamp":"2025-10-16 21:13:24","updated_timestamp":"2026-04-02 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call was made but no one was available to answer, and it went to voicemail.","cdate":"2026-04-02T17:06:30-05:00","udate":"2026-04-02T17:06:30-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402277\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402277\/field"},"owner":"3144","id":"402277"}} FIELD 77 → HTTP 201 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reached, no answer","cdate":"2026-04-02T17:06:31-05:00","udate":"2026-04-02T17:06:31-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402279\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402279\/field"},"owner":"3144","id":"402279"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-16T21:13:24-05:00","email":"ashley@freshtrackscanada.com","phone":"6043054372","firstName":"Ashley","lastName":"Desira","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"eb5a138e46f27f35a9b3ff60ea022519","socialdata_lastcheck":null,"email_local":"","email_domain":"freshtrackscanada.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-10-21T11:26:25-05:00","udate":"2026-04-02T17:06:31-05:00","edate":"2025-10-21T11:21:20-05:00","deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:24","updated_utc_timestamp":"2026-04-02 17:06:31","created_timestamp":"2025-10-16 21:13:24","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:24-05:00","email":"ashley@freshtrackscanada.com","phone":"6043054372","firstName":"Ashley","lastName":"Desira","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"eb5a138e46f27f35a9b3ff60ea022519","socialdata_lastcheck":null,"email_local":"","email_domain":"freshtrackscanada.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-10-21T11:26:25-05:00","udate":"2026-04-02T17:06:31-05:00","edate":"2025-10-21T11:21:20-05:00","deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:24","updated_utc_timestamp":"2026-04-02 17:06:31","created_timestamp":"2025-10-16 21:13:24","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:24-05:00","email":"ashley@freshtrackscanada.com","phone":"6043054372","firstName":"Ashley","lastName":"Desira","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"eb5a138e46f27f35a9b3ff60ea022519","socialdata_lastcheck":null,"email_local":"","email_domain":"freshtrackscanada.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-10-21T11:26:25-05:00","udate":"2026-04-02T17:06:32-05:00","edate":"2025-10-21T11:21:20-05:00","deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:24","updated_utc_timestamp":"2026-04-02 17:06:32","created_timestamp":"2025-10-16 21:13:24","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:06:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_711b9203a426df37a8ced605473","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Brooke","last_name":"Weremy","full_name":"Brooke Weremy","contact_id":"3363","email":"brooke.weremy@smart.vet","orgname":"","bloc_notes_ac":"Oct 25 2025 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None of the required phrases were detected in the voicemail message.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of spoken survey content. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:12-05:00","email":"brooke.weremy@smart.vet","phone":"2507185896","firstName":"Brooke","lastName":"Weremy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"cb2d828fdaf70d590e56e2725e7cd0a7","socialdata_lastcheck":null,"email_local":"","email_domain":"smart.vet","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:06:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:12","updated_utc_timestamp":"2026-04-02 17:06:37","created_timestamp":"2025-10-21 11:40:12","updated_timestamp":"2026-04-02 17:06:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-20 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:06:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c65df715dc158596234195a6470","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cathi","last_name":"Forsythe","full_name":"Cathi Forsythe","contact_id":"7343","email":"cathi.forsythe@greshamoregon.gov","orgname":"","bloc_notes_ac":"2026 Apr 02 call answered by Kathy Forsyth at City of Gresham HR desk, intended contact Cathi not 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The call was disconnected after only a few seconds without any official opening, questions, or closing.","Official Opening Gate Accuracy":"0%. No official opening was delivered after identity confirmation.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to the call ending prematurely.","Verbatim Survey Compliance":"0%. No survey questions were asked, so compliance is zero.","Mandatory Phrase Detection":"0%. None of the mandatory phrases were detected due to the call ending immediately.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended abruptly without any official opening, survey questions, or closing. Official opening gate accuracy is 0% as no opening was spoken after identity confirmation. Survey order integrity and skip logic accuracy are 0% since no questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of interaction.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4746],"average":4746,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15036613000","direction":"outbound"},"event_timestamp":1775167597003} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7343 CALL ID: call_c65df715dc158596234195a6470 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:06:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0faf57a8d2283de5620c91b33ba","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Allan","last_name":"Verjes","full_name":"Allan Verjes","contact_id":"6580","email":"allan.verjes@worksafebc.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7039064959\r\nNov 20 2025 vm NOv 25 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:12-06:00","email":"allan.verjes@worksafebc.com","phone":"6042732266","firstName":"Allan","lastName":"Verjes","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"6d529d5381dd7445d80dab48565a7dab","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:06:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:12","updated_utc_timestamp":"2026-04-02 17:06:59","created_timestamp":"2025-11-18 09:45:12","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:07:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e1a2ec2679869e883e67841750a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Yevgeniya","last_name":"Kopeleva","full_name":"Yevgeniya Kopeleva","contact_id":"7267","email":"yevgeniya.kopeleva@affinipay.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e1a2ec2679869e883e67841750a","X-RetellAI-SipTraceId":"call_e1a2ec2679869e883e67841750a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167626082,"end_timestamp":1775167628315,"duration_ms":2233,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.10300000000000001,"end":0.42299998},{"word":"call ","start":0.42299998,"end":0.663},{"word":"has ","start":0.663,"end":0.903},{"word":"been ","start":0.903,"end":1.063},{"word":"forwarded ","start":1.063,"end":1.383},{"word":"to ","start":1.383,"end":1.6229999},{"word":"voicemail. ","start":1.6229999,"end":1.9429999999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.10300000000000001,"end":0.42299998},{"word":"call ","start":0.42299998,"end":0.663},{"word":"has ","start":0.663,"end":0.903},{"word":"been ","start":0.903,"end":1.063},{"word":"forwarded ","start":1.063,"end":1.383},{"word":"to ","start":1.383,"end":1.6229999},{"word":"voicemail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so no compliance issues.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or valid finish state. Official opening gate accuracy is 100% because no official opening was spoken without identity confirmation. Survey order integrity and skip logic accuracy are 100% as no questions were asked or branching occurred. 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Mandatory phrase detection is No because no required phrases were present in the voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4745],"average":4745,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12133993663","direction":"outbound"},"event_timestamp":1775167632649} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7267 CALL ID: call_e1a2ec2679869e883e67841750a EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:07:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1e8ed0ada2ba7e60dd7278bf073","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Victor","last_name":"Bui","full_name":"Victor Bui","contact_id":"7024","email":"vbui@lafoodbank.org","orgname":"","bloc_notes_ac":"3232340943\r\nATM / 01 December 2025 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The call did not reach a valid finish state as it ended at voicemail without any interaction.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human interaction.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or completion. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity is 0% since no questions were asked. Skip logic accuracy is 0% due to no branching. Verbatim survey compliance is 0% as no survey was conducted. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:07:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4ba4c0523e5275df90b978dfabf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Veronica","last_name":"Briones","full_name":"Veronica Briones","contact_id":"2221","email":"vbriones@altamed.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4ba4c0523e5275df90b978dfabf","X-RetellAI-SipTraceId":"call_4ba4c0523e5275df90b978dfabf","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167597685,"end_timestamp":1775167647675,"duration_ms":49990,"transcript":"Agent: Hello, \nUser: Hi. 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Mandatory phrases were not detected, so compliance is No.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4690,5651,4774,5296,4881],"average":5058.4,"num_requests":5},"tool_calls":[{"tool_call_id":"b05988aef4d821b2","name":"press_digit","type":"press_digit","start_time_sec":67.044,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+15618413500","direction":"outbound"},"event_timestamp":1775167667877} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7026 CALL ID: call_295e4496cbb00ca0ab9c9349b6d EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"alevey@cp-cto.org","phone":"3103839474","firstName":"Andrew","lastName":"Levey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"586bcbe7cb6fc0d5d717e07f5171e50e","socialdata_lastcheck":null,"email_local":"","email_domain":"cp-cto.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:07:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 17:07:48","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 17:07:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7026\/automationEntryCounts"},"id":"7026","organization":null}],"fieldValue":{"contact":"7026","field":"76","value":"The agent attempted to reach Andrew at Community Partners of South Florida but reached an automated phone system instead. 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\/ 01 December 2025 VM\n2026 Apr 02 call reached voicemail at Community Partners of South Florida, no human answered","cdate":"2025-12-01T15:39:49-06:00","udate":"2026-04-02T17:07:48-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234115\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234115\/field"},"owner":"7026","id":"234115"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"alevey@cp-cto.org","phone":"3103839474","firstName":"Andrew","lastName":"Levey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"586bcbe7cb6fc0d5d717e07f5171e50e","socialdata_lastcheck":null,"email_local":"","email_domain":"cp-cto.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:07:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 17:07:49","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"alevey@cp-cto.org","phone":"3103839474","firstName":"Andrew","lastName":"Levey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"586bcbe7cb6fc0d5d717e07f5171e50e","socialdata_lastcheck":null,"email_local":"","email_domain":"cp-cto.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:07:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 17:07:49","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 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I’ll hold for the next available person.","words":[{"word":"Thank ","start":12.005,"end":12.284},{"word":"you ","start":12.284,"end":12.412},{"word":"for ","start":12.412,"end":12.563},{"word":"the ","start":12.563,"end":12.69},{"word":"information.","start":12.69,"end":13.596},{"word":" I’ll ","start":13.641833251953125,"end":13.827833251953125},{"word":"hold ","start":13.827833251953125,"end":14.036833251953125},{"word":"for ","start":14.036833251953125,"end":14.164833251953125},{"word":"the ","start":14.164833251953125,"end":14.268833251953126},{"word":"next ","start":14.268833251953126,"end":14.501833251953125},{"word":"available ","start":14.501833251953125,"end":14.907833251953125},{"word":"person.","start":14.907833251953125,"end":15.592833251953126}],"metadata":{"response_id":1}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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","words":[{"word":"Is ","start":24.683,"end":25.003},{"word":"Alexa ","start":25.003,"end":25.403},{"word":"somewhat ","start":25.403,"end":25.802999},{"word":"at ","start":25.802999,"end":26.042999},{"word":"the ","start":26.042999,"end":26.282998},{"word":"center ","start":26.282998,"end":26.602998},{"word":"that ","start":26.602998,"end":26.843},{"word":"you ","start":26.843,"end":27.003},{"word":"spoke ","start":27.003,"end":27.323},{"word":"with? ","start":27.323,"end":27.483}]},{"role":"agent","content":"Alexa Smith is the person I’m looking to speak with. May I ask if you are Alexa, or could you please transfer me to her?","words":[{"word":"Alexa ","start":29.303,"end":29.791},{"word":"Smith ","start":29.791,"end":30.081},{"word":"is ","start":30.081,"end":30.255},{"word":"the ","start":30.255,"end":30.394},{"word":"person ","start":30.394,"end":30.789},{"word":"I’m ","start":30.789,"end":30.94},{"word":"looking ","start":30.94,"end":31.253},{"word":"to ","start":31.253,"end":31.37},{"word":"speak ","start":31.37,"end":31.671},{"word":"with.","start":31.671,"end":32.217},{"word":" May ","start":32.263041748046874,"end":32.50704174804687},{"word":"I ","start":32.50704174804687,"end":32.62304174804687},{"word":"ask ","start":32.62304174804687,"end":33.192041748046876},{"word":"if ","start":33.192041748046876,"end":33.51704174804688},{"word":"you ","start":33.51704174804688,"end":33.65704174804687},{"word":"are ","start":33.65704174804687,"end":33.83104174804687},{"word":"Alexa, ","start":33.83104174804687,"end":34.37604174804687},{"word":"or ","start":34.37604174804687,"end":34.53904174804688},{"word":"could ","start":34.53904174804688,"end":34.74804174804687},{"word":"you ","start":34.74804174804687,"end":34.87604174804687},{"word":"please ","start":34.87604174804687,"end":35.15404174804687},{"word":"transfer ","start":35.15404174804687,"end":35.68804174804688},{"word":"me ","start":35.68804174804688,"end":35.839041748046874},{"word":"to ","start":35.839041748046874,"end":35.99004174804688},{"word":"her?","start":35.99004174804688,"end":36.397041748046874}],"metadata":{"response_id":4}},{"role":"user","content":"This isn't Alexa. This are you is this someone you spoke with at the consultation? ","words":[{"word":"This ","start":39.103,"end":39.343004},{"word":"isn't ","start":39.343004,"end":39.663003},{"word":"Alexa. ","start":39.663003,"end":40.223000000000006},{"word":"This ","start":40.223000000000006,"end":40.463002},{"word":"are ","start":40.953,"end":41.193002},{"word":"you ","start":41.193002,"end":41.273},{"word":"is ","start":41.433,"end":41.593},{"word":"this ","start":41.593,"end":41.673},{"word":"someone ","start":41.673,"end":41.993},{"word":"you ","start":41.993,"end":42.153000000000006},{"word":"spoke ","start":42.153000000000006,"end":42.313},{"word":"with ","start":42.313,"end":42.473000000000006},{"word":"at ","start":42.473000000000006,"end":42.633},{"word":"the ","start":42.633,"end":42.793000000000006},{"word":"consultation? ","start":42.793000000000006,"end":43.273}]},{"role":"agent","content":"Thank you for clarifying. I haven’t spoken with Alexa before. I’m calling on behalf of AtmanCo to reach Alexa Smith directly. Is she available, or could you let me know the best time to reach her?","words":[{"word":"Thank ","start":44.77,"end":45.026},{"word":"you ","start":45.026,"end":45.142},{"word":"for ","start":45.142,"end":45.293},{"word":"clarifying.","start":45.293,"end":46.129},{"word":" I ","start":46.174625,"end":46.232625},{"word":"haven’t ","start":46.232625,"end":46.465625},{"word":"spoken ","start":46.465625,"end":46.743625},{"word":"with ","start":46.743625,"end":46.894625},{"word":"Alexa ","start":46.894625,"end":47.231625},{"word":"before.","start":47.231625,"end":47.800625},{"word":" I’m ","start":47.84645825195312,"end":48.02145825195313},{"word":"calling ","start":48.02145825195313,"end":48.32245825195312},{"word":"on ","start":48.32245825195312,"end":48.45045825195312},{"word":"behalf ","start":48.45045825195312,"end":48.787458251953126},{"word":"of ","start":48.787458251953126,"end":48.88045825195312},{"word":"AtmanCo ","start":48.88045825195312,"end":49.379458251953125},{"word":"to ","start":49.379458251953125,"end":49.57645825195313},{"word":"reach ","start":49.57645825195313,"end":49.82045825195313},{"word":"Alexa ","start":49.82045825195313,"end":50.19245825195313},{"word":"Smith ","start":50.19245825195313,"end":50.470458251953126},{"word":"directly.","start":50.470458251953126,"end":51.190458251953125},{"word":" Is ","start":51.23658325195313,"end":51.399583251953125},{"word":"she ","start":51.399583251953125,"end":51.55058325195313},{"word":"available, ","start":51.55058325195313,"end":52.17758325195312},{"word":"or ","start":52.17758325195312,"end":52.36358325195312},{"word":"could ","start":52.36358325195312,"end":52.548583251953126},{"word":"you ","start":52.548583251953126,"end":52.688583251953126},{"word":"let ","start":52.688583251953126,"end":52.87358325195312},{"word":"me ","start":52.87358325195312,"end":53.01358325195312},{"word":"know ","start":53.01358325195312,"end":53.338583251953125},{"word":"the ","start":53.338583251953125,"end":53.512583251953124},{"word":"best ","start":53.512583251953124,"end":53.79158325195313},{"word":"time ","start":53.79158325195313,"end":54.03458325195312},{"word":"to ","start":54.03458325195312,"end":54.17458325195312},{"word":"reach ","start":54.17458325195312,"end":54.40658325195312},{"word":"her?","start":54.40658325195312,"end":54.76658325195312}],"metadata":{"response_id":5}},{"role":"user","content":"You may have the wrong number. This is for laser assisted liposuction. ","words":[{"word":"You ","start":56.87300200000001,"end":57.11300000000001},{"word":"may ","start":57.11300000000001,"end":57.433},{"word":"have ","start":57.433,"end":57.593},{"word":"the ","start":57.593,"end":57.753},{"word":"wrong ","start":57.753,"end":57.913000000000004},{"word":"number. ","start":57.913000000000004,"end":58.233000000000004},{"word":"This ","start":58.233000000000004,"end":58.473000000000006},{"word":"is ","start":58.473000000000006,"end":58.633},{"word":"for ","start":58.633,"end":58.87300200000001},{"word":"laser ","start":58.87300200000001,"end":59.353},{"word":"assisted ","start":59.353,"end":59.833000000000006},{"word":"liposuction. ","start":59.833000000000006,"end":60.553000000000004}]},{"role":"agent","content":"Thank you for letting me know. I understand. Do you happen to have updated contact information for Alexa Smith? If not, thank you for your help, and goodbye.","words":[{"word":"Thank ","start":61.835,"end":62.044},{"word":"you ","start":62.044,"end":62.148},{"word":"for ","start":62.148,"end":62.276},{"word":"letting ","start":62.276,"end":62.52},{"word":"me ","start":62.52,"end":62.613},{"word":"know.","start":62.613,"end":63.065},{"word":" I ","start":63.11133325195313,"end":63.25133325195313},{"word":"understand.","start":63.25133325195313,"end":64.13333325195312},{"word":" Do ","start":64.17945825195312,"end":64.28445825195313},{"word":"you ","start":64.28445825195313,"end":64.41245825195313},{"word":"happen ","start":64.41245825195313,"end":64.65545825195312},{"word":"to ","start":64.65545825195312,"end":64.73745825195313},{"word":"have ","start":64.73745825195313,"end":64.93445825195313},{"word":"updated ","start":64.93445825195313,"end":65.37545825195312},{"word":"contact ","start":65.37545825195312,"end":65.82845825195312},{"word":"information ","start":65.82845825195312,"end":66.37445825195313},{"word":"for ","start":66.37445825195313,"end":66.57145825195313},{"word":"Alexa ","start":66.57145825195313,"end":66.89645825195312},{"word":"Smith?","start":66.89645825195312,"end":67.43045825195313},{"word":" If ","start":67.44270825195312,"end":67.70970825195313},{"word":"not, ","start":67.70970825195313,"end":67.97670825195313},{"word":"thank ","start":67.97670825195313,"end":68.20870825195313},{"word":"you ","start":68.20870825195313,"end":68.33670825195313},{"word":"for ","start":68.33670825195313,"end":68.46370825195312},{"word":"your ","start":68.46370825195312,"end":68.60370825195312},{"word":"help, ","start":68.60370825195312,"end":68.82370825195312},{"word":"and ","start":68.82370825195312,"end":68.93970825195312},{"word":"goodbye.","start":68.93970825195312,"end":69.52070825195312}],"metadata":{"response_id":6}},{"role":"user","content":"No. You have a good rest of your day. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:52-06:00","email":"asmith@sonobello.com","phone":"4252021204","firstName":"Alexa","lastName":"Smith","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"e0ade4beafb42039759b1540eaa77806","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:07:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:52","updated_utc_timestamp":"2026-04-02 17:07:51","created_timestamp":"2025-11-21 09:53:52","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:52-06:00","email":"asmith@sonobello.com","phone":"4252021204","firstName":"Alexa","lastName":"Smith","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"e0ade4beafb42039759b1540eaa77806","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:07:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:52","updated_utc_timestamp":"2026-04-02 17:07:51","created_timestamp":"2025-11-21 09:53:52","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:07:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9e2ca2ca89cf8026045ef65010d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cathy","last_name":"Frial","full_name":"Cathy Frial","contact_id":"6959","email":"cathy.frial@northgatemarkets.com","orgname":"","bloc_notes_ac":"7146877091\r\nNov 28 2025 vm\n2026 Apr 02 call reached voicemail, no message 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One moment. ","words":[{"word":"Of ","start":49.454,"end":49.694002},{"word":"course. ","start":49.694002,"end":50.014},{"word":"One ","start":50.014,"end":50.174},{"word":"moment. ","start":50.174,"end":50.334}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":53.466,"end":53.861},{"word":"you.","start":53.861,"end":54.407}],"metadata":{"response_id":9}},{"role":"user","content":"Please hold while I try to connect you. ","words":[{"word":"Please ","start":56.524,"end":56.844},{"word":"hold ","start":56.844,"end":57.084},{"word":"while ","start":57.084,"end":57.324},{"word":"I ","start":57.324,"end":57.484},{"word":"try ","start":57.484,"end":57.644},{"word":"to ","start":57.644,"end":57.804},{"word":"connect ","start":57.804,"end":58.044000000000004},{"word":"you. ","start":58.044000000000004,"end":58.204}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":59.736,"end":60.015},{"word":"you.","start":60.015,"end":60.467},{"word":" I’ll ","start":60.513375,"end":60.746375},{"word":"hold.","start":60.746375,"end":61.303375}],"metadata":{"response_id":10}},{"role":"agent","content":"Hello, just checking in—am I still connected?","words":[{"word":"Hello, ","start":72.513,"end":72.885},{"word":"just ","start":72.885,"end":73.094},{"word":"checking ","start":73.094,"end":73.43},{"word":"in—am ","start":73.43,"end":73.767},{"word":"I ","start":73.767,"end":73.871},{"word":"still ","start":73.871,"end":74.115},{"word":"connected?","start":74.115,"end":74.858}],"metadata":{"response_id":11}},{"role":"user","content":"Your call has been forwarded to the voice mail for ","words":[{"word":"Your ","start":86.81400000000001,"end":87.134},{"word":"call ","start":87.134,"end":87.374},{"word":"has ","start":87.374,"end":87.534},{"word":"been ","start":87.534,"end":87.694},{"word":"forwarded ","start":87.694,"end":88.094},{"word":"to ","start":88.094,"end":88.254},{"word":"the ","start":88.254,"end":88.414},{"word":"voice ","start":88.414,"end":88.654},{"word":"mail ","start":88.654,"end":88.81400000000001},{"word":"for ","start":88.81400000000001,"end":88.974}]}],"transcript_with_tool_calls":[{"role":"user","content":"Please hold while I try to connect you. 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May I speak with Cathy Frial, please?","words":[{"word":"Yes, ","start":24.511,"end":24.766},{"word":"her ","start":24.766,"end":24.894},{"word":"last ","start":24.894,"end":25.126},{"word":"name ","start":25.126,"end":25.3},{"word":"is ","start":25.3,"end":25.417},{"word":"Frial.","start":25.417,"end":26.032},{"word":" May ","start":26.077833251953123,"end":26.275833251953124},{"word":"I ","start":26.275833251953124,"end":26.344833251953126},{"word":"speak ","start":26.344833251953126,"end":26.588833251953126},{"word":"with ","start":26.588833251953126,"end":26.774833251953126},{"word":"Cathy ","start":26.774833251953126,"end":27.088833251953126},{"word":"Frial, ","start":27.088833251953126,"end":27.389833251953124},{"word":"please?","start":27.389833251953124,"end":27.935833251953124}],"metadata":{"response_id":4}},{"role":"user","content":"One moment. ","words":[{"word":"One ","start":29.313999000000003,"end":29.633999},{"word":"moment. 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One moment. ","words":[{"word":"Of ","start":49.454,"end":49.694002},{"word":"course. ","start":49.694002,"end":50.014},{"word":"One ","start":50.014,"end":50.174},{"word":"moment. ","start":50.174,"end":50.334}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":53.466,"end":53.861},{"word":"you.","start":53.861,"end":54.407}],"metadata":{"response_id":9}},{"role":"user","content":"Please hold while I try to connect you. ","words":[{"word":"Please ","start":56.524,"end":56.844},{"word":"hold ","start":56.844,"end":57.084},{"word":"while ","start":57.084,"end":57.324},{"word":"I ","start":57.324,"end":57.484},{"word":"try ","start":57.484,"end":57.644},{"word":"to ","start":57.644,"end":57.804},{"word":"connect ","start":57.804,"end":58.044000000000004},{"word":"you. ","start":58.044000000000004,"end":58.204}]},{"role":"agent","content":"Thank you. 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The user tried to connect the agent but the call was eventually forwarded to voicemail before the agent could speak with Cathy.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached Northgate corporate office but forwarded to voicemail before connecting with Cathy Frial","call_summary_title":"Call forwarded to voicemail at Northgate office","Human Reached":true,"Human or not":"Yes","Call answered":false,"Call Flow Completion Rate":"40%. The official opening was not delivered as the agent was forwarded to voicemail before completing the call flow, no survey questions were asked, and no closing was spoken, but the call did reach a human gatekeeper initially.","Official Opening Gate Accuracy":"100%. The official opening was not spoken to a gatekeeper but after identity confirmation attempts, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as the call did not proceed to survey questions.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim survey questions.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call did not proceed beyond initial connection attempts.","Debug Analytical Variables":"Call Flow Completion Rate is 40% because the call reached a human gatekeeper but was forwarded to voicemail before the official opening or any survey questions could be asked, and no closing was spoken. Official Opening Gate Accuracy is 100% because the official opening was not spoken prematurely or to a gatekeeper before identity confirmation. Survey Order Integrity Score and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey questions or required phrases being spoken. The call was not answered by the intended contact but a human gatekeeper was reached initially. The call ended with voicemail reached disposition.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4724,4928,4744,4770,4769,4797,4809,4809,4824,4861,5087,4907],"average":4835.75,"num_requests":12},"tool_calls":[],"from_number":"+14374657779","to_number":"+17147783784","direction":"outbound"},"event_timestamp":1775167673952} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6959 CALL ID: call_9e2ca2ca89cf8026045ef65010d EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"cathy.frial@northgatemarkets.com","phone":"9099693315","firstName":"Cathy","lastName":"Frial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"9ad1dcefc166f4dff34202206b4e7a44","socialdata_lastcheck":null,"email_local":"","email_domain":"northgatemarkets.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:07:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:36","updated_utc_timestamp":"2026-04-02 17:07:54","created_timestamp":"2025-11-21 09:53:36","updated_timestamp":"2026-04-02 17:07:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6959\/automationEntryCounts"},"id":"6959","organization":null}],"fieldValue":{"contact":"6959","field":"76","value":"The agent called the Northgate corporate office asking to speak with Cathy Frial. The user tried to connect the agent but the call was eventually forwarded to voicemail before the agent could speak with Cathy.","cdate":"2026-04-02T16:46:47-05:00","udate":"2026-04-02T17:07:54-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398713\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398713\/field"},"owner":"6959","id":"398713"}} FIELD 77 → HTTP 200 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28 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached Northgate corporate office but forwarded to voicemail before connecting with Cathy Frial","cdate":"2025-11-28T11:43:42-06:00","udate":"2026-04-02T17:07:54-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231674\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/231674\/field"},"owner":"6959","id":"231674"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"cathy.frial@northgatemarkets.com","phone":"9099693315","firstName":"Cathy","lastName":"Frial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"9ad1dcefc166f4dff34202206b4e7a44","socialdata_lastcheck":null,"email_local":"","email_domain":"northgatemarkets.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:07:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:36","updated_utc_timestamp":"2026-04-02 17:07:54","created_timestamp":"2025-11-21 09:53:36","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:36-06:00","email":"cathy.frial@northgatemarkets.com","phone":"9099693315","firstName":"Cathy","lastName":"Frial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"9ad1dcefc166f4dff34202206b4e7a44","socialdata_lastcheck":null,"email_local":"","email_domain":"northgatemarkets.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:07:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:36","updated_utc_timestamp":"2026-04-02 17:07:55","created_timestamp":"2025-11-21 09:53:36","updated_timestamp":"2026-04-02 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Am I speaking with Bobbie Newland?","words":[{"word":"Thank ","start":66.111,"end":66.39},{"word":"you.","start":66.39,"end":66.784},{"word":" Am ","start":66.83045825195312,"end":66.99345825195313},{"word":"I ","start":66.99345825195313,"end":67.06345825195312},{"word":"speaking ","start":67.06345825195312,"end":67.35345825195313},{"word":"with ","start":67.35345825195313,"end":67.50445825195312},{"word":"Bobbie ","start":67.50445825195312,"end":67.77145825195312},{"word":"Newland?","start":67.77145825195312,"end":68.36345825195312}],"metadata":{"response_id":7}},{"role":"user","content":"No. Not yet. Hold, please. ","words":[{"word":"No. ","start":69.856,"end":70.416},{"word":"Not ","start":70.416,"end":70.65599999999999},{"word":"yet. ","start":70.65599999999999,"end":70.896},{"word":"Hold, ","start":70.896,"end":71.29599999999999},{"word":"please. ","start":71.29599999999999,"end":71.456}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":74.951,"end":75.242},{"word":"you.","start":75.242,"end":75.659},{"word":" I’ll ","start":75.70545825195312,"end":75.92645825195312},{"word":"hold.","start":75.92645825195312,"end":76.49545825195312}],"metadata":{"response_id":10}},{"role":"user","content":"Human Resources. This is Bobby. ","words":[{"word":"Human ","start":84.176,"end":84.496},{"word":"Resources. ","start":84.496,"end":85.136},{"word":"This ","start":85.136,"end":85.216},{"word":"is ","start":85.216,"end":85.37599999999999},{"word":"Bobby. ","start":85.37599999999999,"end":85.616}]},{"role":"agent","content":"Hello Bobbie. My name is Ellen, and I’m calling on behalf of AtmanCo.","words":[{"word":"Hello ","start":86.738,"end":87.028},{"word":"Bobbie.","start":87.028,"end":87.62},{"word":" My ","start":87.66625,"end":87.79425},{"word":"name ","start":87.79425,"end":87.95725},{"word":"is ","start":87.95725,"end":88.08425},{"word":"Ellen, ","start":88.08425,"end":88.40925},{"word":"and ","start":88.40925,"end":88.57225},{"word":"I’m ","start":88.57225,"end":88.68825},{"word":"calling ","start":88.68825,"end":89.00225},{"word":"on ","start":89.00225,"end":89.11825},{"word":"behalf ","start":89.11825,"end":89.43125},{"word":"of ","start":89.43125,"end":89.54725},{"word":"AtmanCo.","start":89.54725,"end":90.36025}],"metadata":{"response_id":11}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Bobbie?","words":[{"word":"Hello, ","start":1.27,"end":1.595},{"word":"may ","start":1.595,"end":1.711},{"word":"I ","start":1.711,"end":1.793},{"word":"please ","start":1.793,"end":2.025},{"word":"speak ","start":2.025,"end":2.234},{"word":"with ","start":2.234,"end":2.408},{"word":"Bobbie?","start":2.408,"end":3.012}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling the Yellowhawk Tribal Health Center. This is a medical emergency, hang up and dial nine one one. Please listen carefully as our menu options have changed. To schedule an appointment with your provider, press one. For pharmacy, press two. For behavioral health, press three. For dental, press four. For optometry and audiology, press five. For lab and X-ray, press six. To reach the operator, press zero. ","words":[{"word":"Thank ","start":3.046,"end":3.2859999999999996},{"word":"you ","start":3.2859999999999996,"end":3.4459999999999997},{"word":"for ","start":3.4459999999999997,"end":3.606},{"word":"calling ","start":3.606,"end":3.8459999999999996},{"word":"the ","start":3.8459999999999996,"end":4.085999999999999},{"word":"Yellowhawk ","start":4.085999999999999,"end":4.486},{"word":"Tribal ","start":4.486,"end":4.8059997},{"word":"Health ","start":4.8059997,"end":4.966},{"word":"Center. 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Am I speaking with Bobbie Newland?","words":[{"word":"Thank ","start":66.111,"end":66.39},{"word":"you.","start":66.39,"end":66.784},{"word":" Am ","start":66.83045825195312,"end":66.99345825195313},{"word":"I ","start":66.99345825195313,"end":67.06345825195312},{"word":"speaking ","start":67.06345825195312,"end":67.35345825195313},{"word":"with ","start":67.35345825195313,"end":67.50445825195312},{"word":"Bobbie ","start":67.50445825195312,"end":67.77145825195312},{"word":"Newland?","start":67.77145825195312,"end":68.36345825195312}],"metadata":{"response_id":7}},{"role":"user","content":"No. Not yet. Hold, please. ","words":[{"word":"No. ","start":69.856,"end":70.416},{"word":"Not ","start":70.416,"end":70.65599999999999},{"word":"yet. ","start":70.65599999999999,"end":70.896},{"word":"Hold, ","start":70.896,"end":71.29599999999999},{"word":"please. ","start":71.29599999999999,"end":71.456}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":74.951,"end":75.242},{"word":"you.","start":75.242,"end":75.659},{"word":" I’ll ","start":75.70545825195312,"end":75.92645825195312},{"word":"hold.","start":75.92645825195312,"end":76.49545825195312}],"metadata":{"response_id":10}},{"role":"user","content":"Human Resources. This is Bobby. ","words":[{"word":"Human ","start":84.176,"end":84.496},{"word":"Resources. ","start":84.496,"end":85.136},{"word":"This ","start":85.136,"end":85.216},{"word":"is ","start":85.216,"end":85.37599999999999},{"word":"Bobby. ","start":85.37599999999999,"end":85.616}]},{"role":"agent","content":"Hello Bobbie. 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Mandatory Phrase Detection is 0% as the required phrases were not present in the call.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4711,4803,5054,5064,4883,4889,5424,4913,4933,4936,4940,5998],"average":5045.666666666667,"num_requests":12},"tool_calls":[{"tool_call_id":"fb542e977beae69c","name":"press_digit","type":"press_digit","start_time_sec":39.547,"latency_ms":1.0000000000047748,"success":true}],"from_number":"+14374657779","to_number":"+15419669830","direction":"outbound"},"event_timestamp":1775167685180} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7027 CALL ID: call_b8ee7e4026be55da4343bb0b081 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:08:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 17:08:05","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 17:08:05","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7027\/automationEntryCounts"},"id":"7027","organization":null}],"fieldValue":{"contact":"7027","field":"76","value":"The agent attempted to reach Bobbie Newland but was initially connected to an automated system and then a gatekeeper. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:08:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 17:08:06","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"bobbienewland@yellowhawk.org","phone":"5419692706","firstName":"Bobbie","lastName":"Newland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"86027039d96b03fc4a1e724f58a7b971","socialdata_lastcheck":null,"email_local":"","email_domain":"yellowhawk.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:08:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 17:08:06","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:08:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0d2482f122d9173b114ad130c8c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ashley","last_name":"Wotowey-Bridge","full_name":"Ashley Wotowey-Bridge","contact_id":"7451","email":"NO-EMAIL998@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Ashley regarding HR webinar invitation\n2026 Apr 02 call reached voicemail, message left for 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:08:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_be8c33bce044aade5fc3ff75463","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ashley","last_name":"Duba","full_name":"Ashley Duba","contact_id":"6960","email":"aduba@ucdavis.edu","orgname":"","bloc_notes_ac":"5307522804\r\nNov 28 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:08:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ff6284d6ca54011f92e783068e4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Melissa","last_name":"Amell","full_name":"Melissa Amell","contact_id":"4457","email":"melissa.amell@epass.software","orgname":"","bloc_notes_ac":"28 October 2025 Unable to reach 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Alternatively, you can press zero at any time to return to the previous menu. \nUser: Thank you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am waiting for \nUser: Thank you for calling ePASS Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I'm sorry, but I need to speak with a live person to reach \nUser: Thank you for calling ePASS Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nUser: Thank you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am waiting for further instructions or for a live person to \nUser: Thank you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am unable to proceed without reaching a live \nUser: Thank you for calling ePASS Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. 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If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am unable to proceed until I reach a live \nUser: Thank you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am unable to proceed \nUser: Thank you for calling ePASS Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am unable to proceed until I reach a live \nUser: Thank you for calling ePASS Software. We make software solutions for the home of appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: Would you like me to press one for \nUser: Thank you \nAgent: support, two for sales, or \nUser: for calling ePASS Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. 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call was an outbound attempt to reach a live person at ePass Software by navigating their automated phone system. The agent repeatedly tried to get past the IVR prompts but was unable to reach a live person before the call duration limit was reached, resulting in no live interaction.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"05","bloc_notes":"2026 Apr 02 call reached IVR but no live person answered","call_summary_title":"Unsuccessful call - no live person reached","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"30%. The official opening was not delivered to a live person, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken, resulting in a low completion rate.","Official Opening Gate Accuracy":"0%. The official opening was never spoken after identity confirmation because no live person was reached; only IVR prompts were heard.","Survey Order Integrity Score":"100%. 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Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to absence of live interaction and survey questions.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4674,4909,5171,5230,5145,5151,5577,5654,5212,5049,5144,5249,5337,5440,5540,5641,5744,5845,5941,6043,6149,6247,6348,6449,7159],"average":5601.92,"num_requests":25},"tool_calls":[{"tool_call_id":"af681039b95d8b8d","name":"press_digit","type":"press_digit","start_time_sec":29.415,"latency_ms":1.0000000000012221,"success":true},{"tool_call_id":"cf9c0a726310287f","name":"press_digit","type":"press_digit","start_time_sec":65.156,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+16044391115","direction":"outbound"},"event_timestamp":1775167725402} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 4457 CALL ID: call_ff6284d6ca54011f92e783068e4 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:57:22-05:00","email":"melissa.amell@epass.software","phone":"6044391115","firstName":"Melissa","lastName":"Amell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"58459052de98c377120fc07d0a0307fc","socialdata_lastcheck":null,"email_local":"","email_domain":"epass.software","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:08:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:22","updated_utc_timestamp":"2026-04-02 17:08:45","created_timestamp":"2025-10-22 15:57:22","updated_timestamp":"2026-04-02 17:08:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:17:03","last_open_date":"2025-11-04 11:17:03","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/4457\/automationEntryCounts"},"id":"4457","organization":null}],"fieldValue":{"contact":"4457","field":"76","value":"The call was an outbound attempt to reach a live person at ePass Software by navigating their automated phone system. 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call - no live person reached","cdate":"2026-04-02T17:08:46-05:00","udate":"2026-04-02T17:08:46-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402398\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402398\/field"},"owner":"4457","id":"402398"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-22T15:57:22-05:00","email":"melissa.amell@epass.software","phone":"6044391115","firstName":"Melissa","lastName":"Amell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"58459052de98c377120fc07d0a0307fc","socialdata_lastcheck":null,"email_local":"","email_domain":"epass.software","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:08:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:22","updated_utc_timestamp":"2026-04-02 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October 2025 Unable to reach anyone\n2026 Apr 02 call reached IVR but no live person answered","cdate":"2025-10-28T11:22:02-05:00","udate":"2026-04-02T17:08:46-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/128248\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/128248\/field"},"owner":"4457","id":"128248"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:57:22-05:00","email":"melissa.amell@epass.software","phone":"6044391115","firstName":"Melissa","lastName":"Amell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"58459052de98c377120fc07d0a0307fc","socialdata_lastcheck":null,"email_local":"","email_domain":"epass.software","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:08:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:57:22","updated_utc_timestamp":"2026-04-02 17:08:46","created_timestamp":"2025-10-22 15:57:22","updated_timestamp":"2026-04-02 17:08:46","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:17:03","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:08:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3702d833b38dd6adafc5b10feaf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Boris","last_name":"Rashkovsky","full_name":"Boris Rashkovsky","contact_id":"7031","email":"brashkovsky@coh.org","orgname":"","bloc_notes_ac":"8008264673\r\nATM / 01 December 2025 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If this is a medical emergency, please hang up and dial nine one one. You know your party's extension, press one. To use the dial by name feature, press two. All other callers, please stay on the line. \nAgent: Thank you for the information. I will wait on the line until a \nUser: For \nAgent: live person \nUser: assistance in English, press one. \nUser: To become a new patient at any of our City of Hope locations, and schedule your first appointment with one of our doctors, press one. If you are a physician or calling from a physician's office to refer a nonurgent ambulatory patient for outpatient services, please press two. 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","words":[{"word":"For ","start":63.587,"end":63.827003},{"word":"quality ","start":63.827003,"end":64.227005},{"word":"and ","start":64.227005,"end":64.467},{"word":"monitoring ","start":64.467,"end":64.947},{"word":"purposes, ","start":64.947,"end":65.347},{"word":"your ","start":65.577,"end":65.977005},{"word":"call ","start":65.977005,"end":66.137},{"word":"will ","start":66.137,"end":66.377006},{"word":"be ","start":66.377006,"end":66.45700000000001},{"word":"recorded. ","start":66.45700000000001,"end":66.777}]},{"role":"agent","content":"Thank you for letting me know.","words":[{"word":"Thank ","start":69.493,"end":69.76},{"word":"you ","start":69.76,"end":69.876},{"word":"for ","start":69.876,"end":70.015},{"word":"letting ","start":70.015,"end":70.271},{"word":"me ","start":70.271,"end":70.375},{"word":"know.","start":70.375,"end":70.863}],"metadata":{"response_id":4}},{"role":"agent","content":"Hello, is anyone there? Just checking in to see if you’re available.","words":[{"word":"Hello, ","start":82.154,"end":82.525},{"word":"is ","start":82.525,"end":82.63},{"word":"anyone ","start":82.63,"end":82.897},{"word":"there?","start":82.897,"end":83.315},{"word":" Just ","start":83.349875,"end":83.604875},{"word":"checking ","start":83.604875,"end":83.953875},{"word":"in ","start":83.953875,"end":84.034875},{"word":"to ","start":84.034875,"end":84.127875},{"word":"see ","start":84.127875,"end":84.278875},{"word":"if ","start":84.278875,"end":84.359875},{"word":"you’re ","start":84.359875,"end":84.556875},{"word":"available.","start":84.556875,"end":85.264875}],"metadata":{"response_id":5}},{"role":"user","content":"Operator? ","words":[{"word":"Operator? 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May I please speak with Boris?","words":[{"word":"Hello, ","start":93.259,"end":93.596},{"word":"thank ","start":93.596,"end":93.816},{"word":"you ","start":93.816,"end":93.932},{"word":"for ","start":93.932,"end":94.06},{"word":"taking ","start":94.06,"end":94.327},{"word":"my ","start":94.327,"end":94.455},{"word":"call.","start":94.455,"end":94.954},{"word":" May ","start":95.00016674804688,"end":95.15116674804688},{"word":"I ","start":95.15116674804688,"end":95.26716674804688},{"word":"please ","start":95.26716674804688,"end":95.52316674804688},{"word":"speak ","start":95.52316674804688,"end":95.75516674804688},{"word":"with ","start":95.75516674804688,"end":95.96416674804688},{"word":"Boris?","start":95.96416674804688,"end":96.76516674804688}],"metadata":{"response_id":9}},{"role":"user","content":"You know their last name? ","words":[{"word":"You ","start":98.397,"end":98.637},{"word":"know ","start":98.637,"end":98.797004},{"word":"their ","start":98.797004,"end":98.95700000000001},{"word":"last ","start":98.95700000000001,"end":99.197006},{"word":"name? ","start":99.197006,"end":99.357}]},{"role":"agent","content":"Yes, the last name is Rashkovsky. May I please speak with Boris Rashkovsky?","words":[{"word":"Yes, ","start":100.511,"end":100.813},{"word":"the ","start":100.813,"end":100.976},{"word":"last ","start":100.976,"end":101.266},{"word":"name ","start":101.266,"end":101.452},{"word":"is ","start":101.452,"end":101.568},{"word":"Rashkovsky.","start":101.568,"end":102.52},{"word":" May ","start":102.53166674804687,"end":102.71666674804688},{"word":"I ","start":102.71666674804688,"end":102.79866674804687},{"word":"please ","start":102.79866674804687,"end":103.04166674804688},{"word":"speak ","start":103.04166674804688,"end":103.27466674804687},{"word":"with ","start":103.27466674804687,"end":103.43666674804687},{"word":"Boris ","start":103.43666674804687,"end":103.72666674804688},{"word":"Rashkovsky?","start":103.72666674804688,"end":104.56266674804688}],"metadata":{"response_id":11}},{"role":"user","content":"What is the spelling of the last name? Sorry. ","words":[{"word":"What ","start":106.667,"end":106.987},{"word":"is ","start":106.987,"end":107.147},{"word":"the ","start":107.147,"end":107.227},{"word":"spelling ","start":107.227,"end":107.547},{"word":"of ","start":107.547,"end":107.627},{"word":"the ","start":107.627,"end":107.787},{"word":"last ","start":107.787,"end":107.947},{"word":"name? ","start":107.947,"end":108.107},{"word":"Sorry. ","start":108.107,"end":108.347}]},{"role":"agent","content":"Of course, it’s spelled R-A-S-H-K-O-V-S-K-Y. May I please speak with Boris Rashkovsky?","words":[{"word":"Of ","start":109.736,"end":109.875},{"word":"course, ","start":109.875,"end":110.119},{"word":"it’s ","start":110.119,"end":110.247},{"word":"spelled ","start":110.247,"end":110.653},{"word":"R-A-S-H-K-O-V-S-K-Y.","start":110.653,"end":113.335},{"word":" May ","start":113.38120825195313,"end":113.57920825195312},{"word":"I ","start":113.57920825195312,"end":113.67220825195312},{"word":"please ","start":113.67220825195312,"end":113.95020825195313},{"word":"speak ","start":113.95020825195313,"end":114.18320825195312},{"word":"with ","start":114.18320825195312,"end":114.36820825195312},{"word":"Boris ","start":114.36820825195312,"end":114.78620825195313},{"word":"Rashkovsky?","start":114.78620825195313,"end":115.79620825195312}],"metadata":{"response_id":13}},{"role":"agent","content":"Just checking in—are you still there?","words":[{"word":"Just ","start":127.838,"end":128.07},{"word":"checking ","start":128.07,"end":128.407},{"word":"in—are ","start":128.407,"end":128.639},{"word":"you ","start":128.639,"end":128.755},{"word":"still ","start":128.755,"end":128.987},{"word":"there?","start":128.987,"end":129.487}],"metadata":{"response_id":14}},{"role":"user","content":"The person you are trying to reach is currently unavailable. Please leave a message after the tone. ","words":[{"word":"The ","start":135.827,"end":136.14701},{"word":"person ","start":136.14701,"end":136.46699999999998},{"word":"you ","start":136.46699999999998,"end":136.70701},{"word":"are ","start":136.70701,"end":136.867},{"word":"trying ","start":136.867,"end":137.107},{"word":"to ","start":137.107,"end":137.267},{"word":"reach ","start":137.267,"end":137.50699999999998},{"word":"is ","start":137.50699999999998,"end":137.74699999999999},{"word":"currently ","start":137.74699999999999,"end":138.147},{"word":"unavailable. ","start":138.147,"end":138.62699999999998},{"word":"Please ","start":139.72699999999998,"end":140.12698999999998},{"word":"leave ","start":140.12698999999998,"end":140.367},{"word":"a ","start":140.367,"end":140.527},{"word":"message ","start":140.527,"end":140.84698999999998},{"word":"after ","start":140.84698999999998,"end":141.087},{"word":"the ","start":141.087,"end":141.24699999999999},{"word":"tone. 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I will wait on the line until a ","words":[{"word":"Thank ","start":17.098,"end":17.365},{"word":"you ","start":17.365,"end":17.504},{"word":"for ","start":17.504,"end":17.655},{"word":"the ","start":17.655,"end":17.771},{"word":"information.","start":17.771,"end":18.7},{"word":" I ","start":18.745833251953126,"end":18.815833251953126},{"word":"will ","start":18.815833251953126,"end":18.989833251953126},{"word":"wait ","start":18.989833251953126,"end":19.233833251953126},{"word":"on ","start":19.233833251953126,"end":19.372833251953125},{"word":"the ","start":19.372833251953125,"end":19.488833251953125},{"word":"line ","start":19.488833251953125,"end":19.756833251953125},{"word":"until ","start":19.756833251953125,"end":19.999833251953124},{"word":"a ","start":19.999833251953124,"end":20.069833251953124}],"metadata":{"response_id":1}},{"role":"user","content":"For ","words":[{"word":"For ","start":20.137,"end":20.377000000000002}]},{"role":"agent","content":"live person ","words":[{"word":"live ","start":20.069833251953124,"end":20.324833251953127},{"word":"person ","start":20.324833251953127,"end":20.673833251953123}],"metadata":{"response_id":1}},{"role":"user","content":"assistance in English, press one. 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","start":57.406997000000004,"end":57.567}]},{"role":"agent","content":"I will stay on the line for all other inquiries until a live person answers.","words":[{"word":"I ","start":58.902,"end":59.018},{"word":"will ","start":59.018,"end":59.192},{"word":"stay ","start":59.192,"end":59.366},{"word":"on ","start":59.366,"end":59.459},{"word":"the ","start":59.459,"end":59.563},{"word":"line ","start":59.563,"end":59.819},{"word":"for ","start":59.819,"end":60.016},{"word":"all ","start":60.016,"end":60.33},{"word":"other ","start":60.33,"end":60.574},{"word":"inquiries ","start":60.574,"end":61.119},{"word":"until ","start":61.119,"end":61.421},{"word":"a ","start":61.421,"end":61.502},{"word":"live ","start":61.502,"end":61.746},{"word":"person ","start":61.746,"end":62.094},{"word":"answers.","start":62.094,"end":62.907}],"metadata":{"response_id":3}},{"role":"user","content":"For quality and monitoring purposes, your call will be recorded. ","words":[{"word":"For ","start":63.587,"end":63.827003},{"word":"quality ","start":63.827003,"end":64.227005},{"word":"and ","start":64.227005,"end":64.467},{"word":"monitoring ","start":64.467,"end":64.947},{"word":"purposes, ","start":64.947,"end":65.347},{"word":"your ","start":65.577,"end":65.977005},{"word":"call ","start":65.977005,"end":66.137},{"word":"will ","start":66.137,"end":66.377006},{"word":"be ","start":66.377006,"end":66.45700000000001},{"word":"recorded. ","start":66.45700000000001,"end":66.777}]},{"role":"agent","content":"Thank you for letting me know.","words":[{"word":"Thank ","start":69.493,"end":69.76},{"word":"you ","start":69.76,"end":69.876},{"word":"for ","start":69.876,"end":70.015},{"word":"letting ","start":70.015,"end":70.271},{"word":"me ","start":70.271,"end":70.375},{"word":"know.","start":70.375,"end":70.863}],"metadata":{"response_id":4}},{"role":"agent","content":"Hello, is anyone there? Just checking in to see if you’re available.","words":[{"word":"Hello, ","start":82.154,"end":82.525},{"word":"is ","start":82.525,"end":82.63},{"word":"anyone ","start":82.63,"end":82.897},{"word":"there?","start":82.897,"end":83.315},{"word":" Just ","start":83.349875,"end":83.604875},{"word":"checking ","start":83.604875,"end":83.953875},{"word":"in ","start":83.953875,"end":84.034875},{"word":"to ","start":84.034875,"end":84.127875},{"word":"see ","start":84.127875,"end":84.278875},{"word":"if ","start":84.278875,"end":84.359875},{"word":"you’re ","start":84.359875,"end":84.556875},{"word":"available.","start":84.556875,"end":85.264875}],"metadata":{"response_id":5}},{"role":"user","content":"Operator? ","words":[{"word":"Operator? ","start":87.267,"end":87.907}]},{"role":"user","content":"Hello, ","words":[{"word":"Hello, ","start":91.597,"end":91.917}]},{"role":"agent","content":"Hello, thank you ","words":[{"word":"Hello, ","start":91.291,"end":91.651},{"word":"thank ","start":91.651,"end":91.872},{"word":"you ","start":91.872,"end":92.011}],"metadata":{"response_id":8}},{"role":"user","content":"operator. ","words":[{"word":"operator. ","start":91.917,"end":92.077}]},{"role":"agent","content":"Hello, thank you for taking my call. May I please speak with Boris?","words":[{"word":"Hello, ","start":93.259,"end":93.596},{"word":"thank ","start":93.596,"end":93.816},{"word":"you ","start":93.816,"end":93.932},{"word":"for ","start":93.932,"end":94.06},{"word":"taking ","start":94.06,"end":94.327},{"word":"my ","start":94.327,"end":94.455},{"word":"call.","start":94.455,"end":94.954},{"word":" May ","start":95.00016674804688,"end":95.15116674804688},{"word":"I ","start":95.15116674804688,"end":95.26716674804688},{"word":"please ","start":95.26716674804688,"end":95.52316674804688},{"word":"speak ","start":95.52316674804688,"end":95.75516674804688},{"word":"with ","start":95.75516674804688,"end":95.96416674804688},{"word":"Boris?","start":95.96416674804688,"end":96.76516674804688}],"metadata":{"response_id":9}},{"role":"user","content":"You know their last name? ","words":[{"word":"You ","start":98.397,"end":98.637},{"word":"know ","start":98.637,"end":98.797004},{"word":"their ","start":98.797004,"end":98.95700000000001},{"word":"last ","start":98.95700000000001,"end":99.197006},{"word":"name? ","start":99.197006,"end":99.357}]},{"role":"agent","content":"Yes, the last name is Rashkovsky. May I please speak with Boris Rashkovsky?","words":[{"word":"Yes, ","start":100.511,"end":100.813},{"word":"the ","start":100.813,"end":100.976},{"word":"last ","start":100.976,"end":101.266},{"word":"name ","start":101.266,"end":101.452},{"word":"is ","start":101.452,"end":101.568},{"word":"Rashkovsky.","start":101.568,"end":102.52},{"word":" May ","start":102.53166674804687,"end":102.71666674804688},{"word":"I ","start":102.71666674804688,"end":102.79866674804687},{"word":"please ","start":102.79866674804687,"end":103.04166674804688},{"word":"speak ","start":103.04166674804688,"end":103.27466674804687},{"word":"with ","start":103.27466674804687,"end":103.43666674804687},{"word":"Boris ","start":103.43666674804687,"end":103.72666674804688},{"word":"Rashkovsky?","start":103.72666674804688,"end":104.56266674804688}],"metadata":{"response_id":11}},{"role":"user","content":"What is the spelling of the last name? Sorry. ","words":[{"word":"What ","start":106.667,"end":106.987},{"word":"is ","start":106.987,"end":107.147},{"word":"the ","start":107.147,"end":107.227},{"word":"spelling ","start":107.227,"end":107.547},{"word":"of ","start":107.547,"end":107.627},{"word":"the ","start":107.627,"end":107.787},{"word":"last ","start":107.787,"end":107.947},{"word":"name? ","start":107.947,"end":108.107},{"word":"Sorry. ","start":108.107,"end":108.347}]},{"role":"agent","content":"Of course, it’s spelled R-A-S-H-K-O-V-S-K-Y. May I please speak with Boris Rashkovsky?","words":[{"word":"Of ","start":109.736,"end":109.875},{"word":"course, ","start":109.875,"end":110.119},{"word":"it’s ","start":110.119,"end":110.247},{"word":"spelled ","start":110.247,"end":110.653},{"word":"R-A-S-H-K-O-V-S-K-Y.","start":110.653,"end":113.335},{"word":" May ","start":113.38120825195313,"end":113.57920825195312},{"word":"I ","start":113.57920825195312,"end":113.67220825195312},{"word":"please ","start":113.67220825195312,"end":113.95020825195313},{"word":"speak ","start":113.95020825195313,"end":114.18320825195312},{"word":"with ","start":114.18320825195312,"end":114.36820825195312},{"word":"Boris ","start":114.36820825195312,"end":114.78620825195313},{"word":"Rashkovsky?","start":114.78620825195313,"end":115.79620825195312}],"metadata":{"response_id":13}},{"role":"agent","content":"Just checking in—are you still there?","words":[{"word":"Just ","start":127.838,"end":128.07},{"word":"checking ","start":128.07,"end":128.407},{"word":"in—are ","start":128.407,"end":128.639},{"word":"you ","start":128.639,"end":128.755},{"word":"still ","start":128.755,"end":128.987},{"word":"there?","start":128.987,"end":129.487}],"metadata":{"response_id":14}},{"role":"user","content":"The person you are trying to reach is currently unavailable. Please leave a message after the tone. ","words":[{"word":"The ","start":135.827,"end":136.14701},{"word":"person ","start":136.14701,"end":136.46699999999998},{"word":"you ","start":136.46699999999998,"end":136.70701},{"word":"are ","start":136.70701,"end":136.867},{"word":"trying ","start":136.867,"end":137.107},{"word":"to ","start":137.107,"end":137.267},{"word":"reach ","start":137.267,"end":137.50699999999998},{"word":"is ","start":137.50699999999998,"end":137.74699999999999},{"word":"currently ","start":137.74699999999999,"end":138.147},{"word":"unavailable. ","start":138.147,"end":138.62699999999998},{"word":"Please ","start":139.72699999999998,"end":140.12698999999998},{"word":"leave ","start":140.12698999999998,"end":140.367},{"word":"a ","start":140.367,"end":140.527},{"word":"message ","start":140.527,"end":140.84698999999998},{"word":"after ","start":140.84698999999998,"end":141.087},{"word":"the ","start":141.087,"end":141.24699999999999},{"word":"tone. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:50-06:00","email":"NO-EMAIL886@DUMMY.com","phone":"7809138644","firstName":"Gwen","lastName":"Horvath","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e5130b054925e50bd62e7793cab8efcb","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:09:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:50","updated_utc_timestamp":"2026-04-02 17:09:03","created_timestamp":"2025-11-18 09:45:50","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:09:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4dcab3827617ecbac748e04da6f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Maria","last_name":"Nndem","full_name":"Maria Nndem","contact_id":"6605","email":"NO-EMAIL833@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 3034861263\r\nNov 20 2025 vm Nov 25 2025 vm\n2026 Apr 02 call reached voicemail for Youth For Christ USA Donations\n2026 Apr 02 call reached voicemail, message left for donations team 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If that name doesn’t sound familiar, perhaps I have the wrong information. 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Sorry. ","words":[{"word":"I ","start":44.096000000000004,"end":44.416000000000004},{"word":"don't. ","start":44.416000000000004,"end":44.896},{"word":"Sorry. ","start":44.896,"end":45.135997}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":46.428,"end":46.73},{"word":"you ","start":46.73,"end":46.869},{"word":"for ","start":46.869,"end":47.02},{"word":"your ","start":47.02,"end":47.171},{"word":"help, ","start":47.171,"end":47.462},{"word":"and ","start":47.462,"end":47.624},{"word":"goodbye.","start":47.624,"end":48.297}],"metadata":{"response_id":7}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.2259999,"end":1.4659999000000001}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":0.989,"end":1.326},{"word":"may ","start":1.326,"end":1.477}],"metadata":{"response_id":0}},{"role":"user","content":"you for calling Youth Price This is Julia. 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Would you happen to know if Maria Nndem is available?","words":[{"word":"Of ","start":15.164,"end":15.338},{"word":"course, ","start":15.338,"end":15.594},{"word":"I ","start":15.594,"end":15.687},{"word":"understand.","start":15.687,"end":16.441},{"word":" I’m ","start":16.487208251953124,"end":16.638208251953124},{"word":"looking ","start":16.638208251953124,"end":16.905208251953123},{"word":"for ","start":16.905208251953123,"end":17.068208251953124},{"word":"Maria ","start":17.068208251953124,"end":17.393208251953126},{"word":"Nndem.","start":17.393208251953126,"end":18.020208251953125},{"word":" Would ","start":18.066166748046875,"end":18.241166748046876},{"word":"you ","start":18.241166748046876,"end":18.345166748046875},{"word":"happen ","start":18.345166748046875,"end":18.612166748046874},{"word":"to ","start":18.612166748046874,"end":18.705166748046874},{"word":"know ","start":18.705166748046874,"end":18.868166748046875},{"word":"if ","start":18.868166748046875,"end":18.984166748046874},{"word":"Maria ","start":18.984166748046874,"end":19.355166748046877},{"word":"Nndem ","start":19.355166748046877,"end":19.738166748046876},{"word":"is ","start":19.738166748046876,"end":19.854166748046875},{"word":"available?","start":19.854166748046875,"end":20.574166748046874}],"metadata":{"response_id":2}},{"role":"user","content":"I don't. I don't recognize the name. ","words":[{"word":"I ","start":22.416,"end":22.736},{"word":"don't. ","start":22.736,"end":23.056},{"word":"I ","start":23.626,"end":23.866},{"word":"don't ","start":23.866,"end":24.026},{"word":"recognize ","start":24.026,"end":24.506},{"word":"the ","start":24.506,"end":24.746001},{"word":"name. ","start":24.746001,"end":24.906001}]},{"role":"user","content":"Are are you wanting someone from Youth for Christ ","words":[{"word":"Are ","start":25.466,"end":25.786},{"word":"are ","start":25.786,"end":26.105999999999998},{"word":"you ","start":26.105999999999998,"end":26.266},{"word":"wanting ","start":26.266,"end":26.586001},{"word":"someone ","start":26.586001,"end":26.906001},{"word":"from ","start":26.906001,"end":27.226},{"word":"Youth ","start":27.226,"end":27.546},{"word":"for ","start":27.546,"end":27.706},{"word":"Christ ","start":27.706,"end":27.946}]},{"role":"agent","content":"Thank you for clarifying. I have Maria Nndem listed as my contact. If that name doesn’t sound familiar, perhaps I have the wrong information. Do you happen to have any contact information for Maria Nndem, or know if she works there?","words":[{"word":"Thank ","start":30.345,"end":30.647},{"word":"you ","start":30.647,"end":30.775},{"word":"for ","start":30.775,"end":30.914},{"word":"clarifying.","start":30.914,"end":31.762},{"word":" I ","start":31.8075,"end":31.9125},{"word":"have ","start":31.9125,"end":32.1335},{"word":"Maria ","start":32.1335,"end":32.5045},{"word":"Nndem ","start":32.5045,"end":32.9105},{"word":"listed ","start":32.9105,"end":33.2355},{"word":"as ","start":33.2355,"end":33.3755},{"word":"my ","start":33.3755,"end":33.5145},{"word":"contact.","start":33.5145,"end":34.2695},{"word":" If ","start":34.28125,"end":34.46625},{"word":"that ","start":34.46625,"end":34.64125},{"word":"name ","start":34.64125,"end":34.86125},{"word":"doesn’t ","start":34.86125,"end":35.17525},{"word":"sound ","start":35.17525,"end":35.45325},{"word":"familiar, ","start":35.45325,"end":35.96425},{"word":"perhaps ","start":35.96425,"end":36.32425},{"word":"I ","start":36.32425,"end":36.38225},{"word":"have ","start":36.38225,"end":36.52125},{"word":"the ","start":36.52125,"end":36.62625},{"word":"wrong ","start":36.62625,"end":36.87025},{"word":"information.","start":36.87025,"end":37.79825},{"word":" Do ","start":37.844666748046876,"end":37.98466674804688},{"word":"you ","start":37.98466674804688,"end":38.100666748046876},{"word":"happen ","start":38.100666748046876,"end":38.35566674804687},{"word":"to ","start":38.35566674804687,"end":38.448666748046875},{"word":"have ","start":38.448666748046875,"end":38.680666748046875},{"word":"any ","start":38.680666748046875,"end":38.91366674804687},{"word":"contact ","start":38.91366674804687,"end":39.36566674804688},{"word":"information ","start":39.36566674804688,"end":39.87666674804687},{"word":"for ","start":39.87666674804687,"end":40.039666748046876},{"word":"Maria ","start":40.039666748046876,"end":40.433666748046875},{"word":"Nndem, ","start":40.433666748046875,"end":40.991666748046875},{"word":"or ","start":40.991666748046875,"end":41.20066674804688},{"word":"know ","start":41.20066674804688,"end":41.351666748046874},{"word":"if ","start":41.351666748046874,"end":41.45566674804687},{"word":"she ","start":41.45566674804687,"end":41.58366674804687},{"word":"works ","start":41.58366674804687,"end":41.82766674804687},{"word":"there?","start":41.82766674804687,"end":42.256666748046875}],"metadata":{"response_id":5}},{"role":"user","content":"I don't. 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Mandatory Phrase Detection is No due to absence of required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4702,4711,5073,4783,4789,4801,5190,5192],"average":4905.125,"num_requests":8},"tool_calls":[{"tool_call_id":"0551ad4c11474e3b","name":"end_call","type":"end_call","start_time_sec":48.314}],"from_number":"+14374657779","to_number":"+13034861263","direction":"outbound"},"event_timestamp":1775167749150} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6605 CALL ID: call_4dcab3827617ecbac748e04da6f EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:20-06:00","email":"NO-EMAIL833@DUMMY.com","phone":"3038439000","firstName":"Maria","lastName":"Nndem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"18ddba0fa1302a71a26477f00ab03e6f","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:09:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:20","updated_utc_timestamp":"2026-04-02 17:09:09","created_timestamp":"2025-11-18 09:45:20","updated_timestamp":"2026-04-02 17:09:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6605\/automationEntryCounts"},"id":"6605","organization":null}],"fieldValue":{"contact":"6605","field":"76","value":"The agent called Youth Price and asked for Maria Nndem, but the person who answered did not recognize the name or have contact information for her. The agent ended the call after confirming the contact was not available.","cdate":"2026-04-02T16:36:56-05:00","udate":"2026-04-02T17:09:09-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397528\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397528\/field"},"owner":"6605","id":"397528"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:20-06:00","email":"NO-EMAIL833@DUMMY.com","phone":"3038439000","firstName":"Maria","lastName":"Nndem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"18ddba0fa1302a71a26477f00ab03e6f","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:09:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 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no de t\u00e9l\u00e9phone\u00a0: 3034861263\r\nNov 20 2025 vm Nov 25 2025 vm\n2026 Apr 02 call reached voicemail for Youth For Christ USA Donations\n2026 Apr 02 call reached voicemail, message left for donations team callback\n2026 Apr 02 contact did not recognize Maria Nndem and had no contact information","cdate":"2025-11-20T10:10:00-06:00","udate":"2026-04-02T17:09:10-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188895\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188895\/field"},"owner":"6605","id":"188895"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:20-06:00","email":"NO-EMAIL833@DUMMY.com","phone":"3038439000","firstName":"Maria","lastName":"Nndem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"18ddba0fa1302a71a26477f00ab03e6f","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:09:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:20","updated_utc_timestamp":"2026-04-02 17:09:10","created_timestamp":"2025-11-18 09:45:20","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:20-06:00","email":"NO-EMAIL833@DUMMY.com","phone":"3038439000","firstName":"Maria","lastName":"Nndem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"18ddba0fa1302a71a26477f00ab03e6f","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:09:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:20","updated_utc_timestamp":"2026-04-02 17:09:10","created_timestamp":"2025-11-18 09:45:20","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:10:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_af862aa94a5ea7288d9c8081440","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Douglas","last_name":"M","full_name":"Douglas M","contact_id":"7199","email":"douglas.m@avocadomattress.com","orgname":"","bloc_notes_ac":"2013457694\r\nATM Dec 3 2025 vm\n2026 Apr 02 call reached voicemail, no message 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The call disposition code 06 indicates voicemail was reached and no message was left, confirming the call was unsuccessful in engaging the contact.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4718],"average":4718,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18888702221","direction":"outbound"},"event_timestamp":1775167822451} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7199 CALL ID: call_af862aa94a5ea7288d9c8081440 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"douglas.m@avocadomattress.com","phone":"3109653125","firstName":"Douglas","lastName":"M","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"42d73d5bc0e90d11b6f6757b636e7be7","socialdata_lastcheck":null,"email_local":"","email_domain":"avocadomattress.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:10:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:10:23","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"douglas.m@avocadomattress.com","phone":"3109653125","firstName":"Douglas","lastName":"M","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"42d73d5bc0e90d11b6f6757b636e7be7","socialdata_lastcheck":null,"email_local":"","email_domain":"avocadomattress.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:10:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:10:23","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:10:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e957e9721de78b52ea3dea9d2e8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Emily","last_name":"Shin","full_name":"Emily Shin","contact_id":"7229","email":"emily@madebyall.com","orgname":"","bloc_notes_ac":"3233140391\r\nATM / 03 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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Official Opening Gate Accuracy is partial because the agent asked to speak with Emily before the official opening phrase, but the call ended abruptly. Survey Order Integrity, Skip Logic Accuracy, and Verbatim Survey Compliance are zero due to no survey questions being asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:10:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d5dc389b75245915de2eb23b6a2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gillian","last_name":"Gates","full_name":"Gillian Gates","contact_id":"6738","email":"ggates@nicolawealth.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 6047396451\r\nNov 20 2025 vm Nov 25 2025 vm\n2026-04-02 dial busy, phone: 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","words":[{"word":"Thank ","start":2.1889998,"end":2.4289999},{"word":"you ","start":2.4289999,"end":2.589},{"word":"for ","start":2.589,"end":2.749},{"word":"calling ","start":2.749,"end":2.989},{"word":"Nicola ","start":2.989,"end":3.4689997999999997},{"word":"Wells. ","start":3.4689997999999997,"end":3.629}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":1.196,"end":1.637},{"word":"may ","start":1.637,"end":1.823},{"word":"I ","start":1.823,"end":1.892},{"word":"please ","start":1.892,"end":2.136},{"word":"speak ","start":2.136,"end":2.368}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling Nicola Wells. ","words":[{"word":"Thank ","start":2.1889998,"end":2.4289999},{"word":"you ","start":2.4289999,"end":2.589},{"word":"for ","start":2.589,"end":2.749},{"word":"calling ","start":2.749,"end":2.989},{"word":"Nicola ","start":2.989,"end":3.4689997999999997},{"word":"Wells. 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The call did not reach a valid finish state as it ended immediately upon voicemail detection with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was delivered after identity confirmation since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to call ending at voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended prematurely.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to call ending at voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any interaction. Official opening gate accuracy is 0% as no identity confirmation or official opening was delivered. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is 0% as no phrases were spoken. Overall, the call was unsuccessful due to voicemail and no conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4699],"average":4699,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16047396450","direction":"outbound"},"event_timestamp":1775167833275} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6738 CALL ID: call_d5dc389b75245915de2eb23b6a2 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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no de t\u00e9l\u00e9phone\u00a0: 6047396451\r\nNov 20 2025 vm Nov 25 2025 vm\n2026-04-02 dial busy, phone: +16047396464\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T11:23:49-06:00","udate":"2026-04-02T17:10:34-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189185\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189185\/field"},"owner":"6738","id":"189185"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:02-06:00","email":"ggates@nicolawealth.com","phone":"6047396464","firstName":"Gillian","lastName":"Gates","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"a4f3353ffd335a2dd7318bea9e06bc34","socialdata_lastcheck":null,"email_local":"","email_domain":"nicolawealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:10:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:02","updated_utc_timestamp":"2026-04-02 17:10:34","created_timestamp":"2025-11-18 09:46:02","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:10:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_147a78f358b4faa5f6e72a87b2c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Diane","last_name":"Lemon","full_name":"Diane Lemon","contact_id":"7261","email":"dlemon@intven.com","orgname":"","bloc_notes_ac":"2026-04-02 invalid phone destination, phone: 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Unfortunately, we can't take your call right now. ","words":[{"word":"Thank ","start":0.634,"end":0.9540000000000001},{"word":"you ","start":0.9540000000000001,"end":1.114},{"word":"for ","start":1.114,"end":1.274},{"word":"calling ","start":1.274,"end":1.674},{"word":"Intellectual ","start":1.674,"end":2.234},{"word":"Ventures. ","start":2.234,"end":2.714},{"word":"Unfortunately, ","start":3.714,"end":4.7540000000000004},{"word":"we ","start":4.834,"end":4.994},{"word":"can't ","start":4.994,"end":5.234},{"word":"take ","start":5.234,"end":5.394},{"word":"your ","start":5.394,"end":5.5539997},{"word":"call ","start":5.5539997,"end":5.7139996},{"word":"right ","start":5.7139996,"end":5.874},{"word":"now. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:47-06:00","email":"dlemon@intven.com","phone":"4255384126","firstName":"Diane","lastName":"Lemon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"86849f1f6502b33a559eddff52f27012","socialdata_lastcheck":null,"email_local":"","email_domain":"intven.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:10:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:47","updated_utc_timestamp":"2026-04-02 17:10:35","created_timestamp":"2025-11-21 09:54:47","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:10:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_44e6e46f37e8e6a3ef96f9a866a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Flannery","last_name":"R","full_name":"Flannery R","contact_id":"7303","email":"flannery_r@capgroup.com","orgname":"","bloc_notes_ac":"2026 Apr 02 outbound call reached automated system, no human 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:58-06:00","email":"flannery_r@capgroup.com","phone":"2134869200","firstName":"Flannery","lastName":"R","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":null,"hash":"9c7a4db43b37933a30996abbf460a09c","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:10:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:58","updated_utc_timestamp":"2026-04-02 17:10:40","created_timestamp":"2025-11-21 09:54:58","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:10:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8fa0630a6c5295b75524685a1cf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Danielle","last_name":"Eldridge","full_name":"Danielle Eldridge","contact_id":"7046","email":"deldridge@widercircle.com","orgname":"","bloc_notes_ac":"9174478715\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:52-06:00","email":"deldridge@widercircle.com","phone":"6509242491","firstName":"Danielle","lastName":"Eldridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"981d762cbfa68142cf1608cfd64894fc","socialdata_lastcheck":null,"email_local":"","email_domain":"widercircle.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:10:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:52","updated_utc_timestamp":"2026-04-02 17:10:45","created_timestamp":"2025-11-21 09:53:52","updated_timestamp":"2026-04-02 17:10:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:10:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0d533f2174f8c5cbfbf2a50145d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deb","last_name":"Brucker","full_name":"Deb Brucker","contact_id":"7063","email":"deb.brucker@intapp.com","orgname":"","bloc_notes_ac":"8458340120\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail for Blanca Ortiz, no message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:56-06:00","email":"deb.brucker@intapp.com","phone":"6508520400","firstName":"Deb","lastName":"Brucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"acf69a6f83c2dc5fa2c5ed4236755a13","socialdata_lastcheck":null,"email_local":"","email_domain":"intapp.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:10:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:56","updated_utc_timestamp":"2026-04-02 17:10:47","created_timestamp":"2025-11-21 09:53:56","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:56-06:00","email":"deb.brucker@intapp.com","phone":"6508520400","firstName":"Deb","lastName":"Brucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"acf69a6f83c2dc5fa2c5ed4236755a13","socialdata_lastcheck":null,"email_local":"","email_domain":"intapp.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:10:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:56","updated_utc_timestamp":"2026-04-02 17:10:47","created_timestamp":"2025-11-21 09:53:56","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:10:59 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a60f2f4a744a0b50194f9adf089","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Grant","last_name":"Fremmerlid","full_name":"Grant Fremmerlid","contact_id":"7142","email":"grant@fourparkavenue.com","orgname":"","bloc_notes_ac":"2026-04-02 invalid phone destination, phone: 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Survey order integrity and skip logic accuracy are 100% by default as no survey questions or branching occurred. Verbatim survey compliance is 100% by default due to no questions asked. Mandatory phrase detection is No because none of the required phrases were present in the voicemail call.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4695],"average":4695,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18552247275","direction":"outbound"},"event_timestamp":1775167860165} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7142 CALL ID: call_a60f2f4a744a0b50194f9adf089 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was made to Mark Fermerly at Four Park Avenue and Lab Parking, but it went to voicemail and the agent did not leave a message.","cdate":"2026-04-02T17:11:00-05:00","udate":"2026-04-02T17:11:00-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402441\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402441\/field"},"owner":"7142","id":"402441"}} FIELD 77 → HTTP 201 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reached, no message left","cdate":"2026-04-02T17:11:00-05:00","udate":"2026-04-02T17:11:00-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402442\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402442\/field"},"owner":"7142","id":"402442"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"grant@fourparkavenue.com","phone":"4258213687","firstName":"Grant","lastName":"Fremmerlid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"95524b8a18c784e49841c31f508064f5","socialdata_lastcheck":null,"email_local":"","email_domain":"fourparkavenue.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 17:11:01","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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invalid phone destination, phone: +14258213687\n2026 Apr 02 call reached voicemail, no message left","cdate":"2026-04-02T16:49:57-05:00","udate":"2026-04-02T17:11:01-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399370\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399370\/field"},"owner":"7142","id":"399370"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"grant@fourparkavenue.com","phone":"4258213687","firstName":"Grant","lastName":"Fremmerlid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"95524b8a18c784e49841c31f508064f5","socialdata_lastcheck":null,"email_local":"","email_domain":"fourparkavenue.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 17:11:01","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"grant@fourparkavenue.com","phone":"4258213687","firstName":"Grant","lastName":"Fremmerlid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"95524b8a18c784e49841c31f508064f5","socialdata_lastcheck":null,"email_local":"","email_domain":"fourparkavenue.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 17:11:01","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:11:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bb4ecf2a91dadb32ce26aa42025","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deenie","last_name":"Esquibel","full_name":"Deenie Esquibel","contact_id":"9144","email":"deenie.e@soundtransit.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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This call may be monitored or recorded for quality assurance. Please hold for the next available representative. \nAgent: Thank you. I will hold for the next available representative.\nUser: You've reached Sound Transit. My name is Jake. How can I help? \nAgent: Hello Jake, may I please speak with Deenie?\nUser: With who? \nAgent: Deenie Esquibel, please.\nUser: Are they expecting your phone call? \nAgent: My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Deenie, please?\nUser: Okay. I can give her a message or them a message to give you a callback, but I don't have an internal transfer. Available. \nAgent: No thank you, I will try to call back another time. Goodbye.\nUser: Okay. Fine. \nAgent: Thank you for your help and goodbye.\n","transcript_object":[{"role":"user","content":"Thank you for calling Sound Transit. This call may be monitored or recorded for quality assurance. Please hold for the next available representative. ","words":[{"word":"Thank ","start":0.201,"end":0.521},{"word":"you ","start":0.521,"end":0.681},{"word":"for ","start":0.681,"end":0.921},{"word":"calling ","start":0.921,"end":1.2409998999999998},{"word":"Sound ","start":1.2409998999999998,"end":1.561},{"word":"Transit. ","start":1.561,"end":1.8809999},{"word":"This ","start":2.4509998,"end":2.771},{"word":"call ","start":2.771,"end":3.0909999999999997},{"word":"may ","start":3.0909999999999997,"end":3.251},{"word":"be ","start":3.251,"end":3.411},{"word":"monitored ","start":3.411,"end":3.891},{"word":"or ","start":3.891,"end":4.211},{"word":"recorded ","start":4.211,"end":4.6909996000000005},{"word":"for ","start":4.6909996000000005,"end":4.931},{"word":"quality ","start":4.931,"end":5.331},{"word":"assurance. 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I will hold for the next available representative.","words":[{"word":"Thank ","start":12.862,"end":13.175},{"word":"you.","start":13.175,"end":13.581},{"word":" I ","start":13.627458251953126,"end":13.732458251953124},{"word":"will ","start":13.732458251953124,"end":13.953458251953125},{"word":"hold ","start":13.953458251953125,"end":14.173458251953125},{"word":"for ","start":14.173458251953125,"end":14.289458251953125},{"word":"the ","start":14.289458251953125,"end":14.394458251953125},{"word":"next ","start":14.394458251953125,"end":14.614458251953126},{"word":"available ","start":14.614458251953126,"end":15.067458251953125},{"word":"representative.","start":15.067458251953125,"end":15.949458251953125}],"metadata":{"response_id":1}},{"role":"user","content":"You've reached Sound Transit. My name is Jake. How can I help? ","words":[{"word":"You've ","start":16.321,"end":16.641000000000002},{"word":"reached ","start":16.641000000000002,"end":17.041},{"word":"Sound ","start":17.041,"end":17.361},{"word":"Transit. ","start":17.361,"end":17.841},{"word":"My ","start":17.841,"end":18.001},{"word":"name ","start":18.001,"end":18.081},{"word":"is ","start":18.081,"end":18.160999},{"word":"Jake. ","start":18.160999,"end":18.401},{"word":"How ","start":18.401,"end":18.481},{"word":"can ","start":18.481,"end":18.641000000000002},{"word":"I ","start":18.641000000000002,"end":18.721},{"word":"help? 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","words":[{"word":"Are ","start":30.301000000000002,"end":30.541},{"word":"they ","start":30.541,"end":30.701},{"word":"expecting ","start":30.701,"end":31.021},{"word":"your ","start":31.021,"end":31.181},{"word":"phone ","start":31.181,"end":31.341},{"word":"call? ","start":31.341,"end":31.501}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Deenie, please?","words":[{"word":"My ","start":33.082,"end":33.245},{"word":"name ","start":33.245,"end":33.419},{"word":"is ","start":33.419,"end":33.57},{"word":"Ellen, ","start":33.57,"end":33.965},{"word":"and ","start":33.965,"end":34.127},{"word":"I’m ","start":34.127,"end":34.278},{"word":"calling ","start":34.278,"end":34.591},{"word":"on ","start":34.591,"end":34.696},{"word":"behalf ","start":34.696,"end":35.021},{"word":"of ","start":35.021,"end":35.137},{"word":"AtmanCo.","start":35.137,"end":35.88},{"word":" May ","start":35.926166748046874,"end":36.112166748046874},{"word":"I ","start":36.112166748046874,"end":36.170166748046874},{"word":"speak ","start":36.170166748046874,"end":36.414166748046874},{"word":"with ","start":36.414166748046874,"end":36.56516674804688},{"word":"Deenie, ","start":36.56516674804688,"end":36.86716674804688},{"word":"please?","start":36.86716674804688,"end":37.505166748046875}],"metadata":{"response_id":4}},{"role":"user","content":"Okay. I can give her a message or them a message to give you a callback, but I don't have an internal transfer. Available. ","words":[{"word":"Okay. 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","start":42.70099999999999,"end":42.940999999999995},{"word":"Available. ","start":43.111003999999994,"end":43.351}]},{"role":"agent","content":"No thank you, I will try to call back another time. Goodbye.","words":[{"word":"No ","start":44.481,"end":44.655},{"word":"thank ","start":44.655,"end":44.864},{"word":"you, ","start":44.864,"end":45.038},{"word":"I ","start":45.038,"end":45.108},{"word":"will ","start":45.108,"end":45.282},{"word":"try ","start":45.282,"end":45.468},{"word":"to ","start":45.468,"end":45.549},{"word":"call ","start":45.549,"end":45.746},{"word":"back ","start":45.746,"end":45.955},{"word":"another ","start":45.955,"end":46.269},{"word":"time.","start":46.269,"end":46.791},{"word":" Goodbye.","start":46.81433325195312,"end":47.48833325195312}],"metadata":{"response_id":7}},{"role":"user","content":"Okay. Fine. ","words":[{"word":"Okay. ","start":48.251,"end":48.730999999999995},{"word":"Fine. 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I will hold for the next available representative.","words":[{"word":"Thank ","start":12.862,"end":13.175},{"word":"you.","start":13.175,"end":13.581},{"word":" I ","start":13.627458251953126,"end":13.732458251953124},{"word":"will ","start":13.732458251953124,"end":13.953458251953125},{"word":"hold ","start":13.953458251953125,"end":14.173458251953125},{"word":"for ","start":14.173458251953125,"end":14.289458251953125},{"word":"the ","start":14.289458251953125,"end":14.394458251953125},{"word":"next ","start":14.394458251953125,"end":14.614458251953126},{"word":"available ","start":14.614458251953126,"end":15.067458251953125},{"word":"representative.","start":15.067458251953125,"end":15.949458251953125}],"metadata":{"response_id":1}},{"role":"user","content":"You've reached Sound Transit. My name is Jake. How can I help? ","words":[{"word":"You've ","start":16.321,"end":16.641000000000002},{"word":"reached ","start":16.641000000000002,"end":17.041},{"word":"Sound ","start":17.041,"end":17.361},{"word":"Transit. ","start":17.361,"end":17.841},{"word":"My ","start":17.841,"end":18.001},{"word":"name ","start":18.001,"end":18.081},{"word":"is ","start":18.081,"end":18.160999},{"word":"Jake. ","start":18.160999,"end":18.401},{"word":"How ","start":18.401,"end":18.481},{"word":"can ","start":18.481,"end":18.641000000000002},{"word":"I ","start":18.641000000000002,"end":18.721},{"word":"help? 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","words":[{"word":"Are ","start":30.301000000000002,"end":30.541},{"word":"they ","start":30.541,"end":30.701},{"word":"expecting ","start":30.701,"end":31.021},{"word":"your ","start":31.021,"end":31.181},{"word":"phone ","start":31.181,"end":31.341},{"word":"call? ","start":31.341,"end":31.501}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Deenie, please?","words":[{"word":"My ","start":33.082,"end":33.245},{"word":"name ","start":33.245,"end":33.419},{"word":"is ","start":33.419,"end":33.57},{"word":"Ellen, ","start":33.57,"end":33.965},{"word":"and ","start":33.965,"end":34.127},{"word":"I’m ","start":34.127,"end":34.278},{"word":"calling ","start":34.278,"end":34.591},{"word":"on ","start":34.591,"end":34.696},{"word":"behalf ","start":34.696,"end":35.021},{"word":"of ","start":35.021,"end":35.137},{"word":"AtmanCo.","start":35.137,"end":35.88},{"word":" May ","start":35.926166748046874,"end":36.112166748046874},{"word":"I ","start":36.112166748046874,"end":36.170166748046874},{"word":"speak ","start":36.170166748046874,"end":36.414166748046874},{"word":"with ","start":36.414166748046874,"end":36.56516674804688},{"word":"Deenie, ","start":36.56516674804688,"end":36.86716674804688},{"word":"please?","start":36.86716674804688,"end":37.505166748046875}],"metadata":{"response_id":4}},{"role":"user","content":"Okay. I can give her a message or them a message to give you a callback, but I don't have an internal transfer. Available. ","words":[{"word":"Okay. 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","start":42.70099999999999,"end":42.940999999999995},{"word":"Available. ","start":43.111003999999994,"end":43.351}]},{"role":"agent","content":"No thank you, I will try to call back another time. Goodbye.","words":[{"word":"No ","start":44.481,"end":44.655},{"word":"thank ","start":44.655,"end":44.864},{"word":"you, ","start":44.864,"end":45.038},{"word":"I ","start":45.038,"end":45.108},{"word":"will ","start":45.108,"end":45.282},{"word":"try ","start":45.282,"end":45.468},{"word":"to ","start":45.468,"end":45.549},{"word":"call ","start":45.549,"end":45.746},{"word":"back ","start":45.746,"end":45.955},{"word":"another ","start":45.955,"end":46.269},{"word":"time.","start":46.269,"end":46.791},{"word":" Goodbye.","start":46.81433325195312,"end":47.48833325195312}],"metadata":{"response_id":7}},{"role":"user","content":"Okay. Fine. ","words":[{"word":"Okay. ","start":48.251,"end":48.730999999999995},{"word":"Fine. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:12:27-05:00","email":"deenie.e@soundtransit.org","phone":"2068494482","firstName":"Deenie","lastName":"Esquibel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"dddffb74a00d7d7ccd3151f6f4cb655e","socialdata_lastcheck":null,"email_local":"","email_domain":"soundtransit.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:27","updated_utc_timestamp":"2026-04-02 17:11:07","created_timestamp":"2026-03-18 09:12:27","updated_timestamp":"2026-04-02 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Overall, the call was unsuccessful due to reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4698],"average":4698,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19493853276","direction":"outbound"},"event_timestamp":1775167867324} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7308 CALL ID: call_5e1055c07fcb1c2e919fd5fbfdb EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"dave@innovatelearning.com","phone":"5625136757","firstName":"Dave","lastName":"Stachowiak","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660350","ua":null,"hash":"d3bd5a1faeafc0455ffe4dbe95045bc8","socialdata_lastcheck":null,"email_local":"","email_domain":"innovatelearning.com","sentcnt":"1","rating_tstamp":"2025-11-21","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 17:11:07","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 17:11:07","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-11-21 11:02:11","last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7308\/automationEntryCounts"},"id":"7308","organization":null}],"fieldValue":{"contact":"7308","field":"76","value":"The agent called to speak with Dave but reached a voicemail for Innovate Learning instead. No conversation with a human took place.","cdate":"2026-04-02T17:11:07-05:00","udate":"2026-04-02T17:11:07-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402445\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402445\/field"},"owner":"7308","id":"402445"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"dave@innovatelearning.com","phone":"5625136757","firstName":"Dave","lastName":"Stachowiak","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660350","ua":null,"hash":"d3bd5a1faeafc0455ffe4dbe95045bc8","socialdata_lastcheck":null,"email_local":"","email_domain":"innovatelearning.com","sentcnt":"1","rating_tstamp":"2025-11-21","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 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reached, no human contact","cdate":"2026-04-02T17:11:07-05:00","udate":"2026-04-02T17:11:07-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402446\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402446\/field"},"owner":"7308","id":"402446"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"dave@innovatelearning.com","phone":"5625136757","firstName":"Dave","lastName":"Stachowiak","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660350","ua":null,"hash":"d3bd5a1faeafc0455ffe4dbe95045bc8","socialdata_lastcheck":null,"email_local":"","email_domain":"innovatelearning.com","sentcnt":"1","rating_tstamp":"2025-11-21","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"dave@innovatelearning.com","phone":"5625136757","firstName":"Dave","lastName":"Stachowiak","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660350","ua":null,"hash":"d3bd5a1faeafc0455ffe4dbe95045bc8","socialdata_lastcheck":null,"email_local":"","email_domain":"innovatelearning.com","sentcnt":"1","rating_tstamp":"2025-11-21","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 17:11:08","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 17:11:08","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-11-21 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"dave@innovatelearning.com","phone":"5625136757","firstName":"Dave","lastName":"Stachowiak","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660350","ua":null,"hash":"d3bd5a1faeafc0455ffe4dbe95045bc8","socialdata_lastcheck":null,"email_local":"","email_domain":"innovatelearning.com","sentcnt":"1","rating_tstamp":"2025-11-21","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 17:11:08","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 17:11:08","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-11-21 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:11:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dfef61aa0abcf34ad370ee6f12e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Daniella","last_name":"La Plant","full_name":"Daniella La Plant","contact_id":"7088","email":"dlaplant@dualinsurance.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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If you know the of the party you are trying to reach, you may dial it at any time. To speak with a representative, press one. ","words":[{"word":"Welcome ","start":3.3870001000000003,"end":3.787},{"word":"to ","start":3.787,"end":3.947},{"word":"WeWash ","start":3.947,"end":4.507000000000001},{"word":"twenty ","start":4.507000000000001,"end":4.907},{"word":"four. 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Goodbye.","words":[{"word":"No ","start":63.993,"end":64.179},{"word":"thank ","start":64.179,"end":64.411},{"word":"you, ","start":64.411,"end":64.632},{"word":"I ","start":64.632,"end":64.736},{"word":"will ","start":64.736,"end":64.91},{"word":"try ","start":64.91,"end":65.061},{"word":"to ","start":65.061,"end":65.154},{"word":"call ","start":65.154,"end":65.352},{"word":"back ","start":65.352,"end":65.537},{"word":"another ","start":65.537,"end":65.816},{"word":"time. 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Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4704,4741,5291,5562,4844],"average":5028.4,"num_requests":5},"tool_calls":[{"tool_call_id":"987b1ea14b2f5503","name":"press_digit","type":"press_digit","start_time_sec":18.969,"latency_ms":0,"success":true},{"tool_call_id":"3d234f6c4dde1b5b","name":"end_call","type":"end_call","start_time_sec":67.044}],"from_number":"+14374657779","to_number":"+18666080977","direction":"outbound"},"event_timestamp":1775167897144} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7088 CALL ID: call_dfef61aa0abcf34ad370ee6f12e EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"dlaplant@dualinsurance.com","phone":"6502453134","firstName":"Daniella","lastName":"La Plant","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"ec02239319709afdb5c96b82f7471387","socialdata_lastcheck":null,"email_local":"","email_domain":"dualinsurance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:11:37","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:11:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7088\/automationEntryCounts"},"id":"7088","organization":null}],"fieldValue":{"contact":"7088","field":"76","value":"The agent attempted to reach Daniella but encountered an automated phone system and was unable to connect to a human. The agent decided not to leave a voicemail and ended the call, planning to try again later.","cdate":"2026-04-02T16:50:05-05:00","udate":"2026-04-02T17:11:37-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399390\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399390\/field"},"owner":"7088","id":"399390"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"dlaplant@dualinsurance.com","phone":"6502453134","firstName":"Daniella","lastName":"La Plant","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"ec02239319709afdb5c96b82f7471387","socialdata_lastcheck":null,"email_local":"","email_domain":"dualinsurance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:11:37","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 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reached automated system, no human contact","cdate":"2026-04-02T16:50:05-05:00","udate":"2026-04-02T17:11:37-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399391\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399391\/field"},"owner":"7088","id":"399391"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"dlaplant@dualinsurance.com","phone":"6502453134","firstName":"Daniella","lastName":"La Plant","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"ec02239319709afdb5c96b82f7471387","socialdata_lastcheck":null,"email_local":"","email_domain":"dualinsurance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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\/ 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached automated system, no human contact, no voicemail left","cdate":"2025-12-01T17:46:12-06:00","udate":"2026-04-02T17:11:38-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234245\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234245\/field"},"owner":"7088","id":"234245"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"dlaplant@dualinsurance.com","phone":"6502453134","firstName":"Daniella","lastName":"La 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"dlaplant@dualinsurance.com","phone":"6502453134","firstName":"Daniella","lastName":"La Plant","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"ec02239319709afdb5c96b82f7471387","socialdata_lastcheck":null,"email_local":"","email_domain":"dualinsurance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:11:38","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"dlaplant@dualinsurance.com","phone":"6502453134","firstName":"Daniella","lastName":"La Plant","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"ec02239319709afdb5c96b82f7471387","socialdata_lastcheck":null,"email_local":"","email_domain":"dualinsurance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:11:39","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:11:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_60343700bc898add648f64bc179","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tracey-Lee","last_name":"Barr","full_name":"Tracey-Lee Barr","contact_id":"6631","email":"info@takeahikefoundation.org","orgname":"","bloc_notes_ac":"autre no de téléphone : 6046305819\r\nATM / 20 November 2025 There is no one by that name - they asked to send an e-mail to HR\n2026 Apr 02 call reached voicemail, no human 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Just to confirm, am I speaking with Tracey-Lee?\nAgent: Hello, am I speaking with Tracey-Lee?\nUser: Hey, guys. Foundation. This is Jadine. \nAgent: Hello Jadine, thank you for taking my call. May I please speak with Tracey-Lee?\nUser: There is no person of that name here. \nAgent: I understand. Do you happen to have their new contact information?\nUser: No. \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"user","content":"Now connecting with the development team. ","words":[{"word":"Now ","start":0.5900000000000001,"end":0.82999995},{"word":"connecting ","start":0.82999995,"end":1.31},{"word":"with ","start":1.31,"end":1.55},{"word":"the ","start":1.55,"end":1.71},{"word":"development ","start":1.71,"end":2.11},{"word":"team. ","start":2.11,"end":2.3499999999999996}]},{"role":"agent","content":"Thank you for letting me know. Just to confirm, am I speaking with Tracey-Lee?","words":[{"word":"Thank ","start":4.625,"end":4.892},{"word":"you ","start":4.892,"end":5.008},{"word":"for ","start":5.008,"end":5.148},{"word":"letting ","start":5.148,"end":5.38},{"word":"me ","start":5.38,"end":5.461},{"word":"know.","start":5.461,"end":5.937},{"word":" Just ","start":5.972208251953125,"end":6.192208251953125},{"word":"to ","start":6.192208251953125,"end":6.285208251953125},{"word":"confirm, ","start":6.285208251953125,"end":6.773208251953125},{"word":"am ","start":6.773208251953125,"end":6.959208251953125},{"word":"I ","start":6.959208251953125,"end":7.121208251953125},{"word":"speaking ","start":7.121208251953125,"end":7.551208251953125},{"word":"with ","start":7.551208251953125,"end":7.713208251953125},{"word":"Tracey-Lee?","start":7.713208251953125,"end":8.491208251953125}],"metadata":{"response_id":1}},{"role":"agent","content":"Hello, am I speaking with Tracey-Lee?","words":[{"word":"Hello, ","start":19.745,"end":20.117},{"word":"am ","start":20.117,"end":20.256},{"word":"I ","start":20.256,"end":20.349},{"word":"speaking ","start":20.349,"end":20.651},{"word":"with ","start":20.651,"end":20.802},{"word":"Tracey-Lee?","start":20.802,"end":21.672}],"metadata":{"response_id":2}},{"role":"user","content":"Hey, guys. Foundation. This is Jadine. ","words":[{"word":"Hey, ","start":47.25,"end":47.65},{"word":"guys. ","start":47.65,"end":47.97},{"word":"Foundation. ","start":47.97,"end":48.45},{"word":"This ","start":48.45,"end":48.61},{"word":"is ","start":48.61,"end":48.69},{"word":"Jadine. ","start":48.69,"end":49.09}]},{"role":"agent","content":"Hello Jadine, thank you for taking my call. May I please speak with Tracey-Lee?","words":[{"word":"Hello ","start":51.395,"end":51.743},{"word":"Jadine, ","start":51.743,"end":52.08},{"word":"thank ","start":52.08,"end":52.3},{"word":"you ","start":52.3,"end":52.416},{"word":"for ","start":52.416,"end":52.556},{"word":"taking ","start":52.556,"end":52.858},{"word":"my ","start":52.858,"end":52.985},{"word":"call.","start":52.985,"end":53.496},{"word":" May ","start":53.508125,"end":53.728125},{"word":"I ","start":53.728125,"end":53.833125},{"word":"please ","start":53.833125,"end":54.123125},{"word":"speak ","start":54.123125,"end":54.425125},{"word":"with ","start":54.425125,"end":54.611125},{"word":"Tracey-Lee?","start":54.611125,"end":55.632125}],"metadata":{"response_id":3}},{"role":"user","content":"There is no person of that name here. ","words":[{"word":"There ","start":59.46,"end":59.78},{"word":"is ","start":59.78,"end":60.019998},{"word":"no ","start":60.019998,"end":60.42},{"word":"person ","start":60.42,"end":60.74},{"word":"of ","start":60.74,"end":60.9},{"word":"that ","start":60.9,"end":61.06},{"word":"name ","start":61.06,"end":61.22},{"word":"here. ","start":61.22,"end":61.38}]},{"role":"agent","content":"I understand. 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","words":[{"word":"Now ","start":0.5900000000000001,"end":0.82999995},{"word":"connecting ","start":0.82999995,"end":1.31},{"word":"with ","start":1.31,"end":1.55},{"word":"the ","start":1.55,"end":1.71},{"word":"development ","start":1.71,"end":2.11},{"word":"team. ","start":2.11,"end":2.3499999999999996}]},{"role":"agent","content":"Thank you for letting me know. Just to confirm, am I speaking with Tracey-Lee?","words":[{"word":"Thank ","start":4.625,"end":4.892},{"word":"you ","start":4.892,"end":5.008},{"word":"for ","start":5.008,"end":5.148},{"word":"letting ","start":5.148,"end":5.38},{"word":"me ","start":5.38,"end":5.461},{"word":"know.","start":5.461,"end":5.937},{"word":" Just ","start":5.972208251953125,"end":6.192208251953125},{"word":"to ","start":6.192208251953125,"end":6.285208251953125},{"word":"confirm, ","start":6.285208251953125,"end":6.773208251953125},{"word":"am ","start":6.773208251953125,"end":6.959208251953125},{"word":"I ","start":6.959208251953125,"end":7.121208251953125},{"word":"speaking ","start":7.121208251953125,"end":7.551208251953125},{"word":"with ","start":7.551208251953125,"end":7.713208251953125},{"word":"Tracey-Lee?","start":7.713208251953125,"end":8.491208251953125}],"metadata":{"response_id":1}},{"role":"agent","content":"Hello, am I speaking with Tracey-Lee?","words":[{"word":"Hello, ","start":19.745,"end":20.117},{"word":"am ","start":20.117,"end":20.256},{"word":"I ","start":20.256,"end":20.349},{"word":"speaking ","start":20.349,"end":20.651},{"word":"with ","start":20.651,"end":20.802},{"word":"Tracey-Lee?","start":20.802,"end":21.672}],"metadata":{"response_id":2}},{"role":"user","content":"Hey, guys. Foundation. This is Jadine. ","words":[{"word":"Hey, ","start":47.25,"end":47.65},{"word":"guys. ","start":47.65,"end":47.97},{"word":"Foundation. ","start":47.97,"end":48.45},{"word":"This ","start":48.45,"end":48.61},{"word":"is ","start":48.61,"end":48.69},{"word":"Jadine. ","start":48.69,"end":49.09}]},{"role":"agent","content":"Hello Jadine, thank you for taking my call. May I please speak with Tracey-Lee?","words":[{"word":"Hello ","start":51.395,"end":51.743},{"word":"Jadine, ","start":51.743,"end":52.08},{"word":"thank ","start":52.08,"end":52.3},{"word":"you ","start":52.3,"end":52.416},{"word":"for ","start":52.416,"end":52.556},{"word":"taking ","start":52.556,"end":52.858},{"word":"my ","start":52.858,"end":52.985},{"word":"call.","start":52.985,"end":53.496},{"word":" May ","start":53.508125,"end":53.728125},{"word":"I ","start":53.728125,"end":53.833125},{"word":"please ","start":53.833125,"end":54.123125},{"word":"speak ","start":54.123125,"end":54.425125},{"word":"with ","start":54.425125,"end":54.611125},{"word":"Tracey-Lee?","start":54.611125,"end":55.632125}],"metadata":{"response_id":3}},{"role":"user","content":"There is no person of that name here. 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no de t\u00e9l\u00e9phone\u00a0: 6046305819\r\nATM \/ 20 November 2025 There is no one by that name - they asked to send an e-mail to HR\n2026 Apr 02 call reached voicemail, no human answered\n2026 Apr 02 reached Jadine who confirmed Tracey-Lee is not available and no updated contact info","cdate":"2025-11-20T11:15:49-06:00","udate":"2026-04-02T17:11:40-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189126\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189126\/field"},"owner":"6631","id":"189126"}} FIELD 38 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:11:50 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ac93dc35cb3ab376375ccf60c11","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Emily","last_name":"Lee","full_name":"Emily Lee","contact_id":"6954","email":"emilylee@ucdavis.edu","orgname":"","bloc_notes_ac":"5307522804\r\nATM Nov 28 2025 vm\n2026 Apr 02 voicemail reached, message 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agent attempted to reach Emily Lee at the University of California Davis but was routed through an automated directory system and ultimately transferred to a different contact, Timothy Belding, who was unavailable, leading to voicemail. The call did not reach the intended contact and ended without completing the intended task.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached automated directory and voicemail, intended contact Emily Lee not reached","call_summary_title":"Call reached voicemail, intended contact not found","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"50%. Official opening was not delivered due to automated system, no survey questions asked, no valid outcome, no approved closing spoken.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation; call was handled by automated system.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as no survey was conducted.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not detected as the call did not reach a human or proceed with the survey.","Debug Analytical Variables":"The call did not reach a human and was handled by an automated directory system leading to voicemail, so the official opening was not delivered (-20%), no survey questions were asked (-0% but no questions to deduct), no valid outcome assigned (0%), and no approved closing spoken (0%), resulting in 50% completion rate. Official opening gate accuracy is 0% because the opening was never spoken after identity confirmation. Survey order integrity and skip logic accuracy are 100% by default as no survey was conducted. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4702,4768,4818,4841,4911,4926,5711,4990,5018],"average":4965,"num_requests":9},"tool_calls":[{"tool_call_id":"cdb878856a991811","name":"press_digit","type":"press_digit","start_time_sec":26.644,"latency_ms":1.0000000000012221,"success":true},{"tool_call_id":"4336bef9a1070c87","name":"press_digit","type":"press_digit","start_time_sec":38.904,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+15307521011","direction":"outbound"},"event_timestamp":1775167911069} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6954 CALL ID: call_ac93dc35cb3ab376375ccf60c11 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"emilylee@ucdavis.edu","phone":"4157942940","firstName":"Emily","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"601dab832290b9266414d8bc0c586f12","socialdata_lastcheck":null,"email_local":"","email_domain":"ucdavis.edu","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 17:11:51","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 17:11:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6954\/automationEntryCounts"},"id":"6954","organization":null}],"fieldValue":{"contact":"6954","field":"76","value":"The agent attempted to reach Emily Lee at the University of California Davis but was routed through an automated directory system and ultimately transferred to a different contact, Timothy Belding, who was unavailable, leading to voicemail. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"emilylee@ucdavis.edu","phone":"4157942940","firstName":"Emily","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"601dab832290b9266414d8bc0c586f12","socialdata_lastcheck":null,"email_local":"","email_domain":"ucdavis.edu","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 17:11:52","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"emilylee@ucdavis.edu","phone":"4157942940","firstName":"Emily","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"601dab832290b9266414d8bc0c586f12","socialdata_lastcheck":null,"email_local":"","email_domain":"ucdavis.edu","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 17:11:52","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:11:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a7d5a1d7e538ea235f30282a9fb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Greg","last_name":"Dochuk","full_name":"Greg Dochuk","contact_id":"8233","email":"greg.dochuk@seaspan.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: 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This is Francois. You've reached me at a time when I'm not available. \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.177,"end":1.514},{"word":"may ","start":1.514,"end":1.665},{"word":"I ","start":1.665,"end":1.746}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Francois. You've reached me at a time when I'm not available. ","words":[{"word":"Hi. ","start":1.317,"end":1.797},{"word":"This ","start":1.797,"end":1.9569999999999999},{"word":"is ","start":1.9569999999999999,"end":2.037},{"word":"Francois. 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","start":1.317,"end":1.797},{"word":"This ","start":1.797,"end":1.9569999999999999},{"word":"is ","start":1.9569999999999999,"end":2.037},{"word":"Francois. ","start":2.037,"end":2.8369999999999997},{"word":"You've ","start":2.8369999999999997,"end":3.157},{"word":"reached ","start":3.157,"end":3.3169999999999997},{"word":"me ","start":3.3169999999999997,"end":3.4769997999999998},{"word":"at ","start":3.4769997999999998,"end":3.637},{"word":"a ","start":3.637,"end":3.7169998},{"word":"time ","start":3.7169998,"end":3.877},{"word":"when ","start":3.877,"end":4.117},{"word":"I'm ","start":4.117,"end":4.277},{"word":"not ","start":4.277,"end":4.437},{"word":"available. 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Survey order integrity and skip logic accuracy are perfect as no survey questions were asked, so no violations or branching errors occurred. Verbatim survey compliance and mandatory phrase detection are zero due to lack of survey interaction. The call ended with voicemail reached and no agent message left.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4706,4707],"average":4706.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+16049903308","direction":"outbound"},"event_timestamp":1775167914115} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8233 CALL ID: call_a7d5a1d7e538ea235f30282a9fb EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:33:56-06:00","email":"greg.dochuk@seaspan.com","phone":"7787884522","firstName":"Greg","lastName":"Dochuk","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"b7d662980860ddf788f5aa0b35d9046b","socialdata_lastcheck":null,"email_local":"","email_domain":"seaspan.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:11:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:33:56","updated_utc_timestamp":"2026-04-02 17:11:55","created_timestamp":"2025-11-27 10:33:56","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:11:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_632886cbbb701da234b88117155","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gordon","last_name":"Petersen","full_name":"Gordon Petersen","contact_id":"6740","email":"gpetersen@urbansystems.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 4032911193\r\nNov 20 2025 he is retired ask for payroll\r\nNov 25 2025 in a meeting\n2026 Apr 02 call reached voicemail at Kamloops 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no de t\u00e9l\u00e9phone\u00a0: 4032911193\r\nNov 20 2025 he is retired ask for payroll\r\nNov 25 2025 in a meeting\n2026 Apr 02 call reached voicemail at Kamloops reception\n2026 Apr 02 attempted contact with Gordon Petersen at Urban Systems, call ended early","cdate":"2025-11-20T11:25:17-06:00","udate":"2026-04-02T17:12:00-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189197\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189197\/field"},"owner":"6740","id":"189197"}} FIELD 38 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:12:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9cb298d930b551b2b1994ceb7ab","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Hailey","last_name":"Hong","full_name":"Hailey Hong","contact_id":"7197","email":"heesoohong@spigen.com","orgname":"","bloc_notes_ac":"4084715751\r\nDec 3 2025 vm\n2026 Apr 02 call reached voicemail, message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:12:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e2f0bc858ccf86d48012b769035","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Geraldine","last_name":"Contreras-Jaimerena","full_name":"Geraldine Contreras-Jaimerena","contact_id":"7323","email":"gcontreras-jaimerena@unitela.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"hgeefay@hewlett.org","phone":"6502344500","firstName":"Helena","lastName":"Geefay","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"38bbf41d2d1e383c28fca9e879b1c1e5","socialdata_lastcheck":null,"email_local":"","email_domain":"hewlett.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:49","updated_utc_timestamp":"2026-04-02 17:12:15","created_timestamp":"2025-11-21 09:53:49","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"hgeefay@hewlett.org","phone":"6502344500","firstName":"Helena","lastName":"Geefay","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"38bbf41d2d1e383c28fca9e879b1c1e5","socialdata_lastcheck":null,"email_local":"","email_domain":"hewlett.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:49","updated_utc_timestamp":"2026-04-02 17:12:15","created_timestamp":"2025-11-21 09:53:49","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:12:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_43ae3ce9c08a7616cad5570d3be","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"John","last_name":"Hayek","full_name":"John Hayek","contact_id":"7296","email":"hayekj@smhs.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:56-06:00","email":"hayekj@smhs.org","phone":"9498421101","firstName":"John","lastName":"Hayek","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c5f10c229d5f7b046290412cbfc16c7c","socialdata_lastcheck":null,"email_local":"","email_domain":"smhs.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:56","updated_utc_timestamp":"2026-04-02 17:12:21","created_timestamp":"2025-11-21 09:54:56","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:12:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_39a2692febd580b44f5f08b7133","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Erin","last_name":"Graffius","full_name":"Erin Graffius","contact_id":"7040","email":"egraffius@janussc.org","orgname":"","bloc_notes_ac":"8314624970\r\nATM / 01 December 2025 VM\n2026 Apr 02 call forwarded to voicemail, no contact 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Verbatim survey compliance is 0% due to no survey questions asked. Mandatory phrase detection is 0% as no required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4704],"average":4704,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18314621060","direction":"outbound"},"event_timestamp":1775167941493} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7040 CALL ID: call_39a2692febd580b44f5f08b7133 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:51-06:00","email":"egraffius@janussc.org","phone":"9259971550","firstName":"Erin","lastName":"Graffius","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"925910d9505dc7c0e6bb128fc284a996","socialdata_lastcheck":null,"email_local":"","email_domain":"janussc.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:51","updated_utc_timestamp":"2026-04-02 17:12:24","created_timestamp":"2025-11-21 09:53:51","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:12:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bc02c2a0595f2c737dcbae99827","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Giselle","last_name":"Confehr","full_name":"Giselle Confehr","contact_id":"6992","email":"gconfehr@molliestones.com","orgname":"","bloc_notes_ac":"4155674902\r\nDec1 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"270","toronto_current_time":"2026-04-02T17:49:10-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bc02c2a0595f2c737dcbae99827","X-RetellAI-SipTraceId":"call_bc02c2a0595f2c737dcbae99827","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167934642,"end_timestamp":1775167938101,"duration_ms":3459,"transcript":"User: Thank you for calling Mollie Stone's corporate office. \n","transcript_object":[{"role":"user","content":"Thank you for calling Mollie Stone's corporate office. 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The call did not proceed beyond reaching voicemail, no official opening or survey questions were asked, and no closing was spoken.","Official Opening Gate Accuracy":"0% . The official opening was not spoken after identity confirmation as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0% . No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0% . No survey questions were asked, so compliance is zero.","Mandatory Phrase Detection":"No . Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call was disconnected after reaching voicemail without leaving a message, resulting in no conversation flow. Therefore, the call flow completion rate is 0% as no official opening or survey questions were delivered. Official opening gate accuracy is 0% because the call was not answered by a human and no identity confirmation occurred. Survey order integrity and skip logic accuracy are 0% due to absence of survey questions and logical branching. Verbatim survey compliance is 0% as no survey questions were asked. Mandatory phrase detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4731],"average":4731,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14152895720","direction":"outbound"},"event_timestamp":1775167943788} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6992 CALL ID: call_bc02c2a0595f2c737dcbae99827 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"gconfehr@molliestones.com","phone":"4152895720","firstName":"Giselle","lastName":"Confehr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":"","hash":"a35521d336ab879b107705f613c2b1fd","socialdata_lastcheck":null,"email_local":"","email_domain":"molliestones.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:12:26","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"gconfehr@molliestones.com","phone":"4152895720","firstName":"Giselle","lastName":"Confehr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":"","hash":"a35521d336ab879b107705f613c2b1fd","socialdata_lastcheck":null,"email_local":"","email_domain":"molliestones.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:12:26","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:12:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_769b17ca81416e0a676ba89669e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jacqueline","last_name":"Shand","full_name":"Jacqueline Shand","contact_id":"6921","email":"jacqueline@unitedlegwear.com","orgname":"","bloc_notes_ac":"7329020901 Nov 21 2025 vm\r\nNov 25 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:10-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_769b17ca81416e0a676ba89669e","X-RetellAI-SipTraceId":"call_769b17ca81416e0a676ba89669e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167938642,"end_timestamp":1775167942083,"duration_ms":3441,"transcript":"Agent: Hello, may I please \nUser: Hi. You've reached United Legwear Company. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":0.964,"end":1.266},{"word":"may ","start":1.266,"end":1.417},{"word":"I ","start":1.417,"end":1.498},{"word":"please ","start":1.498,"end":1.707}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached United Legwear Company. ","words":[{"word":"Hi. ","start":1.2329998999999998,"end":1.7129999999999999},{"word":"You've ","start":1.7129999999999999,"end":2.033},{"word":"reached ","start":2.033,"end":2.273},{"word":"United ","start":2.273,"end":2.6729998999999998},{"word":"Legwear ","start":2.6729998999999998,"end":2.993},{"word":"Company. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:12:26","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:12:27","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:12:27","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:12:28","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:12:28","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:12:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f55a821a9fbbe8e43dc71057f8e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jenny","last_name":"Drey","full_name":"Jenny Drey","contact_id":"6978","email":"jenny.drey@avanceservices.com","orgname":"","bloc_notes_ac":"8557406555\r\nDec 1 2025 vm\n2026 Apr 02 call reached voicemail, no message 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You have reached the Wiss Media Foundation. Ir foundation for And for for And also \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Jenny?","words":[{"word":"Hello, ","start":1.144,"end":1.573},{"word":"may ","start":1.573,"end":1.771},{"word":"I ","start":1.771,"end":1.852},{"word":"please ","start":1.852,"end":2.084},{"word":"speak ","start":2.084,"end":2.305},{"word":"with ","start":2.305,"end":2.444},{"word":"Jenny?","start":2.444,"end":2.909}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You have reached the Wiss Media Foundation. Ir foundation for And for for And also ","words":[{"word":"Hello. 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You have reached the Wiss Media Foundation. Ir foundation for And for for And also ","words":[{"word":"Hello. ","start":3.7110000000000003,"end":4.191},{"word":"You ","start":4.191,"end":4.351},{"word":"have ","start":4.351,"end":4.511},{"word":"reached ","start":4.511,"end":4.751000299999999},{"word":"the ","start":4.751000299999999,"end":4.911},{"word":"Wiss ","start":4.911,"end":5.071},{"word":"Media ","start":5.071,"end":5.3909997},{"word":"Foundation. 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Since no questions were asked, survey order integrity, skip logic accuracy, and verbatim survey compliance scores are all 0%. Mandatory phrases were not detected due to the lack of conversation. Official opening gate accuracy is 0% because the opening was not spoken after confirming the contact's identity.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4706,4705,4707],"average":4706,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+14158396885","direction":"outbound"},"event_timestamp":1775167946322} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6978 CALL ID: call_f55a821a9fbbe8e43dc71057f8e EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 17:12:27","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 17:12:27","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 17:12:27","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 17:12:28","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 17:12:29","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:12:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_23dcd6ac04307a1dfc44b77bb53","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Emory","last_name":"Skolkin","full_name":"Emory Skolkin","contact_id":"7083","email":"emory@geomagical.com","orgname":"","bloc_notes_ac":"4155093511\r\nATM / 01 December 2025 VM\n2026-04-02 invalid phone destination, phone: 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Required phrases not detected due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call did not progress beyond voicemail and no official opening or questions were asked. Official Opening Gate Accuracy is 0% as no identity confirmation or official opening occurred. Survey Order Integrity Score and Skip Logic Accuracy are 100% by default since no questions or branching happened. 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No conversation with a human took place.","cdate":"2026-04-02T17:12:33-05:00","udate":"2026-04-02T17:12:33-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402460\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402460\/field"},"owner":"7083","id":"402460"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:02-06:00","email":"emory@geomagical.com","phone":"4257226378","firstName":"Emory","lastName":"Skolkin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f198185911ae181c42313d19a27a2501","socialdata_lastcheck":null,"email_local":"","email_domain":"geomagical.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:02","updated_utc_timestamp":"2026-04-02 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:02-06:00","email":"emory@geomagical.com","phone":"4257226378","firstName":"Emory","lastName":"Skolkin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f198185911ae181c42313d19a27a2501","socialdata_lastcheck":null,"email_local":"","email_domain":"geomagical.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:02","updated_utc_timestamp":"2026-04-02 17:12:35","created_timestamp":"2025-11-21 09:54:02","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:02-06:00","email":"emory@geomagical.com","phone":"4257226378","firstName":"Emory","lastName":"Skolkin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f198185911ae181c42313d19a27a2501","socialdata_lastcheck":null,"email_local":"","email_domain":"geomagical.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:02","updated_utc_timestamp":"2026-04-02 17:12:35","created_timestamp":"2025-11-21 09:54:02","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:12:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7d98efc45a6568d2e1ef009b3d1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jaya","last_name":"Verma","full_name":"Jaya Verma","contact_id":"7114","email":"jaya@lrned.io","orgname":"","bloc_notes_ac":"8587829393\r\nDec 3 2025 vm\n2026-04-02 dial busy, phone: +19495578377","extension":"","toronto_current_time":"2026-04-02T17:49:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7d98efc45a6568d2e1ef009b3d1","X-RetellAI-SipTraceId":"call_7d98efc45a6568d2e1ef009b3d1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167948738,"end_timestamp":1775167950341,"duration_ms":1603,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to no human answer.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. Therefore, all metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%. The call was unsuccessful as no human was reached and no task was completed.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4694],"average":4694,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14152835498","direction":"outbound"},"event_timestamp":1775167954633} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7114 CALL ID: call_7d98efc45a6568d2e1ef009b3d1 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"jaya@lrned.io","phone":"9495578377","firstName":"Jaya","lastName":"Verma","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"d933553dec69f55f1d41115bccf2fbf0","socialdata_lastcheck":null,"email_local":"","email_domain":"lrned.io","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 17:12:34","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 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17:12:35","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 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reached voicemail","cdate":"2026-04-02T17:12:35-05:00","udate":"2026-04-02T17:12:35-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402465\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402465\/field"},"owner":"7114","id":"402465"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"jaya@lrned.io","phone":"9495578377","firstName":"Jaya","lastName":"Verma","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"d933553dec69f55f1d41115bccf2fbf0","socialdata_lastcheck":null,"email_local":"","email_domain":"lrned.io","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 17:12:35","created_timestamp":"2025-11-21 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:12:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_15103a60873a31ae26e6798ad3a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deborah","last_name":"Rich","full_name":"Deborah Rich","contact_id":"6923","email":"deborah.rich@powerflex.com","orgname":"","bloc_notes_ac":"Nov 21 2025 vm Nov 24 2025 vm\n2026 Apr 02 call reached voicemail, no message 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Goodbye.","words":[{"word":"Thank ","start":95.898,"end":96.2},{"word":"you, ","start":96.2,"end":96.362},{"word":"you ","start":96.362,"end":96.513},{"word":"too.","start":96.513,"end":97.082},{"word":" Goodbye.","start":97.127875,"end":97.731875}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling PowerFlex. One of our customer support agents will be with you shortly. ","words":[{"word":"Thank ","start":0.34700000000000003,"end":0.667},{"word":"you ","start":0.667,"end":0.82699995},{"word":"for ","start":0.82699995,"end":1.067},{"word":"calling ","start":1.067,"end":1.387},{"word":"PowerFlex. 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I’ll hold for the next available person.","words":[{"word":"Thank ","start":8.074,"end":8.399},{"word":"you.","start":8.399,"end":8.84},{"word":" I’ll ","start":8.885916748046874,"end":9.094916748046876},{"word":"hold ","start":9.094916748046876,"end":9.269916748046874},{"word":"for ","start":9.269916748046874,"end":9.408916748046876},{"word":"the ","start":9.408916748046876,"end":9.512916748046875},{"word":"next ","start":9.512916748046875,"end":9.721916748046874},{"word":"available ","start":9.721916748046874,"end":10.128916748046874},{"word":"person.","start":10.128916748046874,"end":10.743916748046875}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you for calling PowerFlex. You are through to Octavia. And who do I have the pleasure of assisting today? ","words":[{"word":"Thank ","start":20.107002,"end":20.347002},{"word":"you ","start":20.347002,"end":20.507001000000002},{"word":"for ","start":20.507001000000002,"end":20.667001000000003},{"word":"calling ","start":20.667001000000003,"end":20.907001},{"word":"PowerFlex. ","start":20.907001,"end":21.627000000000002},{"word":"You ","start":21.627000000000002,"end":21.787000000000003},{"word":"are ","start":21.787000000000003,"end":22.027},{"word":"through ","start":22.027,"end":22.187},{"word":"to ","start":22.187,"end":22.347002},{"word":"Octavia. 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May I please speak with Deborah?","words":[{"word":"Hello ","start":26.538,"end":26.805},{"word":"Octavia, ","start":26.805,"end":27.246},{"word":"my ","start":27.246,"end":27.351},{"word":"name ","start":27.351,"end":27.525},{"word":"is ","start":27.525,"end":27.664},{"word":"Ellen, ","start":27.664,"end":27.978},{"word":"and ","start":27.978,"end":28.117},{"word":"I’m ","start":28.117,"end":28.256},{"word":"calling ","start":28.256,"end":28.558},{"word":"on ","start":28.558,"end":28.663},{"word":"behalf ","start":28.663,"end":28.988},{"word":"of ","start":28.988,"end":29.116},{"word":"AtmanCo.","start":29.116,"end":29.812},{"word":" May ","start":29.858125,"end":30.033125},{"word":"I ","start":30.033125,"end":30.125125},{"word":"please ","start":30.125125,"end":30.392125},{"word":"speak ","start":30.392125,"end":30.648125},{"word":"with ","start":30.648125,"end":30.799125},{"word":"Deborah?","start":30.799125,"end":31.391125}],"metadata":{"response_id":3}},{"role":"user","content":"Hi, Ellen. I'm so sorry. Was able to try you to any department. What I can do is I can take down your detail and escalate to the relevant party, and they will be in contact with you unless you have the person that you'd like to speak with. The their details, their email address or contact number. ","words":[{"word":"Hi, ","start":33.516998,"end":33.996997},{"word":"Ellen. ","start":33.996997,"end":34.397},{"word":"I'm ","start":34.397,"end":34.717},{"word":"so ","start":34.717,"end":34.957},{"word":"sorry. ","start":34.957,"end":35.597},{"word":"Was ","start":35.757,"end":36.237},{"word":"able ","start":36.237,"end":36.476997000000004},{"word":"to ","start":36.476997000000004,"end":36.637},{"word":"try ","start":36.637,"end":36.797000000000004},{"word":"you ","start":37.227000000000004,"end":37.627002000000005},{"word":"to ","start":37.627002000000005,"end":37.787002},{"word":"any ","start":37.787002,"end":38.107},{"word":"department. 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If not, could you let me know when would be the best date and time to reach her?","words":[{"word":"Thank ","start":56.915,"end":57.17},{"word":"you, ","start":57.17,"end":57.31},{"word":"Octavia.","start":57.31,"end":58.076},{"word":" I’m ","start":58.121875,"end":58.296875},{"word":"looking ","start":58.296875,"end":58.574875},{"word":"to ","start":58.574875,"end":58.679875},{"word":"speak ","start":58.679875,"end":58.957875},{"word":"directly ","start":58.957875,"end":59.352875},{"word":"with ","start":59.352875,"end":59.561875},{"word":"Deborah ","start":59.561875,"end":59.933875},{"word":"Rich.","start":59.933875,"end":60.490875},{"word":" If ","start":60.53675,"end":60.68775},{"word":"she’s ","start":60.68775,"end":60.90875},{"word":"available, ","start":60.90875,"end":61.40775},{"word":"could ","start":61.40775,"end":61.60575},{"word":"you ","start":61.60575,"end":61.72175},{"word":"please ","start":61.72175,"end":62.06975},{"word":"transfer ","start":62.06975,"end":62.58075},{"word":"me ","start":62.58075,"end":62.71975},{"word":"to ","start":62.71975,"end":62.85875},{"word":"her?","start":62.85875,"end":63.27675},{"word":" If ","start":63.323125,"end":63.556125},{"word":"not, ","start":63.556125,"end":64.450125},{"word":"could ","start":64.450125,"end":64.740125},{"word":"you ","start":64.740125,"end":64.891125},{"word":"let ","start":64.891125,"end":65.053125},{"word":"me ","start":65.053125,"end":65.169125},{"word":"know ","start":65.169125,"end":65.495125},{"word":"when ","start":65.495125,"end":65.762125},{"word":"would ","start":65.762125,"end":65.947125},{"word":"be ","start":65.947125,"end":66.063125},{"word":"the ","start":66.063125,"end":66.168125},{"word":"best ","start":66.168125,"end":66.412125},{"word":"date ","start":66.412125,"end":66.679125},{"word":"and ","start":66.679125,"end":66.830125},{"word":"time ","start":66.830125,"end":67.085125},{"word":"to ","start":67.085125,"end":67.201125},{"word":"reach ","start":67.201125,"end":67.445125},{"word":"her?","start":67.445125,"end":67.828125}],"metadata":{"response_id":6}},{"role":"user","content":"Do not have the s the the the the time on when you can reach her, we're not able to transfer you to any department. 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Mandatory Phrase Detection is No because required phrases were missing due to early call termination.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4689,5117,4737,5392,5717,5880,5891,5447,4938,4938,4955,5596,5594],"average":5299.307692307692,"num_requests":13},"tool_calls":[],"from_number":"+14374657779","to_number":"+18334797359","direction":"outbound"},"event_timestamp":1775167954692} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6923 CALL ID: call_15103a60873a31ae26e6798ad3a EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"deborah.rich@powerflex.com","phone":"8312342820","firstName":"Deborah","lastName":"Rich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"fae0fb31a20b88c716f1d7b7fba2404c","socialdata_lastcheck":null,"email_local":"","email_domain":"powerflex.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:12:35","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 17:12:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6923\/automationEntryCounts"},"id":"6923","organization":null}],"fieldValue":{"contact":"6923","field":"76","value":"The agent called PowerFlex to speak with Deborah Rich but was unable to be transferred to her or any department. The agent was informed that no transfer was possible and no callback time was available, so the agent ended the call politely.","cdate":"2026-04-02T16:50:11-05:00","udate":"2026-04-02T17:12:35-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399401\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399401\/field"},"owner":"6923","id":"399401"}} FIELD 77 → HTTP 200 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21 2025 vm Nov 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call to PowerFlex to reach Deborah Rich; no transfer possible, no callback time provided","cdate":"2025-11-21T13:33:28-06:00","udate":"2026-04-02T17:12:35-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/207003\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/207003\/field"},"owner":"6923","id":"207003"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"deborah.rich@powerflex.com","phone":"8312342820","firstName":"Deborah","lastName":"Rich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"fae0fb31a20b88c716f1d7b7fba2404c","socialdata_lastcheck":null,"email_local":"","email_domain":"powerflex.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:12:36","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"deborah.rich@powerflex.com","phone":"8312342820","firstName":"Deborah","lastName":"Rich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"fae0fb31a20b88c716f1d7b7fba2404c","socialdata_lastcheck":null,"email_local":"","email_domain":"powerflex.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:12:36","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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I’ll hold.","words":[{"word":"Thank ","start":30.508,"end":30.821},{"word":"you.","start":30.821,"end":31.274},{"word":" I’ll ","start":31.319916748046875,"end":31.552916748046876},{"word":"hold.","start":31.552916748046876,"end":32.10991674804688}],"metadata":{"response_id":5}},{"role":"agent","content":"Hello, is anyone there? I’m just checking in to see if you’re ","words":[{"word":"Hello, ","start":43.405,"end":43.753},{"word":"is ","start":43.753,"end":43.869},{"word":"anyone ","start":43.869,"end":44.16},{"word":"there?","start":44.16,"end":44.636},{"word":" I’m ","start":44.68175,"end":44.87975},{"word":"just ","start":44.87975,"end":45.03075},{"word":"checking ","start":45.03075,"end":45.34375},{"word":"in ","start":45.34375,"end":45.44875},{"word":"to ","start":45.44875,"end":45.54175},{"word":"see ","start":45.54175,"end":45.68075},{"word":"if ","start":45.68075,"end":45.76175},{"word":"you’re ","start":45.76175,"end":45.98275}],"metadata":{"response_id":6}},{"role":"user","content":"Hi. Thank you for thank you for calling Advanced Storage Products. How can I help you today? ","words":[{"word":"Hi. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"elinnar@asprack.com","phone":"7143699314","firstName":"Elena","lastName":"Linnar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d39f23a6310a84a2b358331e36f4a9fb","socialdata_lastcheck":null,"email_local":"","email_domain":"asprack.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:12:37","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"elinnar@asprack.com","phone":"7143699314","firstName":"Elena","lastName":"Linnar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d39f23a6310a84a2b358331e36f4a9fb","socialdata_lastcheck":null,"email_local":"","email_domain":"asprack.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:12:37","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"elinnar@asprack.com","phone":"7143699314","firstName":"Elena","lastName":"Linnar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d39f23a6310a84a2b358331e36f4a9fb","socialdata_lastcheck":null,"email_local":"","email_domain":"asprack.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:12:37","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"elinnar@asprack.com","phone":"7143699314","firstName":"Elena","lastName":"Linnar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d39f23a6310a84a2b358331e36f4a9fb","socialdata_lastcheck":null,"email_local":"","email_domain":"asprack.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:12:37","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"elinnar@asprack.com","phone":"7143699314","firstName":"Elena","lastName":"Linnar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d39f23a6310a84a2b358331e36f4a9fb","socialdata_lastcheck":null,"email_local":"","email_domain":"asprack.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:12:38","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"elinnar@asprack.com","phone":"7143699314","firstName":"Elena","lastName":"Linnar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d39f23a6310a84a2b358331e36f4a9fb","socialdata_lastcheck":null,"email_local":"","email_domain":"asprack.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:12:38","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"elinnar@asprack.com","phone":"7143699314","firstName":"Elena","lastName":"Linnar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"d39f23a6310a84a2b358331e36f4a9fb","socialdata_lastcheck":null,"email_local":"","email_domain":"asprack.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:12:38","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:12:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_268efc11f12c276d3820ced3e5e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Heather","last_name":"Ooms","full_name":"Heather Ooms","contact_id":"7013","email":"hooms@sonobello.com","orgname":"","bloc_notes_ac":"8009951136\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached full voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:10-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_268efc11f12c276d3820ced3e5e","X-RetellAI-SipTraceId":"call_268efc11f12c276d3820ced3e5e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775167964529,"end_timestamp":1775167967780,"duration_ms":3251,"transcript":"User: The destination voice mailbox is full. \n","transcript_object":[{"role":"user","content":"The destination voice mailbox is full. 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The call did not reach a human or complete any part of the script, and was disconnected immediately due to voicemail full.","Official Opening Gate Accuracy":"0%. No opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No. None of the required phrases were spoken due to no human contact.","Debug Analytical Variables":"The call was disconnected immediately upon reaching a full voicemail box, so no part of the call flow was executed. This results in zero scores for completion, opening accuracy, survey order, skip logic, and phrase detection. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:12:55","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:12:55","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:12:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:12:55","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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agent called the support center for Yoshinoia America and asked to speak with Janet. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:13:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b3b30f8a05e2ddfb404076918c1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Danise","last_name":"Rupprecht","full_name":"Danise Rupprecht","contact_id":"5157","email":"drupprecht@schospital.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail not set 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May I speak with her, please?","words":[{"word":"The ","start":24.926,"end":25.1},{"word":"last ","start":25.1,"end":25.321},{"word":"name ","start":25.321,"end":25.495},{"word":"is ","start":25.495,"end":25.634},{"word":"Rupprecht.","start":25.634,"end":26.319},{"word":" Danise ","start":26.365083251953124,"end":26.691083251953124},{"word":"Rupprecht ","start":26.691083251953124,"end":27.108083251953126},{"word":"is ","start":27.108083251953126,"end":27.213083251953126},{"word":"an ","start":27.213083251953126,"end":27.306083251953126},{"word":"employee.","start":27.306083251953126,"end":27.944083251953124},{"word":" May ","start":27.9905,"end":28.1415},{"word":"I ","start":28.1415,"end":28.1995},{"word":"speak ","start":28.1995,"end":28.3975},{"word":"with ","start":28.3975,"end":28.5365},{"word":"her, ","start":28.5365,"end":28.6525},{"word":"please?","start":28.6525,"end":29.1985}],"metadata":{"response_id":9}},{"role":"user","content":"Spell the last name, please. 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That’s R U P P R E C H T.","words":[{"word":"Certainly.","start":33.655,"end":34.433},{"word":" That’s ","start":34.47879174804687,"end":34.74579174804688},{"word":"R ","start":34.74579174804688,"end":34.97879174804687},{"word":"U ","start":34.97879174804687,"end":35.18779174804688},{"word":"P ","start":35.18779174804688,"end":35.51279174804687},{"word":"P ","start":35.51279174804687,"end":35.74479174804687},{"word":"R ","start":35.74479174804687,"end":35.965791748046875},{"word":"E ","start":35.965791748046875,"end":36.115791748046874},{"word":"C ","start":36.115791748046874,"end":36.32479174804688},{"word":"H ","start":36.32479174804688,"end":36.53379174804687},{"word":"T.","start":36.53379174804687,"end":36.986791748046876}],"metadata":{"response_id":11}},{"role":"user","content":"R u p what was it? 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Would you like me to repeat it?","words":[{"word":"Of ","start":44.041,"end":44.226},{"word":"course.","start":44.226,"end":44.888},{"word":" That’s ","start":44.93425,"end":45.14325},{"word":"R ","start":45.14325,"end":45.31825},{"word":"U ","start":45.31825,"end":45.49225},{"word":"P ","start":45.49225,"end":45.66625},{"word":"P ","start":45.66625,"end":45.86325},{"word":"R ","start":45.86325,"end":46.07225},{"word":"E ","start":46.07225,"end":46.21225},{"word":"C ","start":46.21225,"end":46.43225},{"word":"H ","start":46.43225,"end":46.71125},{"word":"T.","start":46.71125,"end":47.21025},{"word":" Would ","start":47.25625,"end":47.47725},{"word":"you ","start":47.47725,"end":47.59325},{"word":"like ","start":47.59325,"end":47.77925},{"word":"me ","start":47.77925,"end":47.87225},{"word":"to ","start":47.87225,"end":47.98825},{"word":"repeat ","start":47.98825,"end":48.26725},{"word":"it?","start":48.26725,"end":48.55725}],"metadata":{"response_id":12}},{"role":"user","content":"R u p p e r c h t? ","words":[{"word":"R ","start":50.275,"end":50.595},{"word":"u ","start":50.595,"end":50.754999999999995},{"word":"p ","start":50.754999999999995,"end":50.915},{"word":"p ","start":50.915,"end":51.074999999999996},{"word":"e ","start":51.074999999999996,"end":51.315},{"word":"r ","start":51.315,"end":51.475},{"word":"c ","start":51.475,"end":51.795},{"word":"h ","start":51.795,"end":52.035},{"word":"t? ","start":52.035,"end":52.195}]},{"role":"agent","content":"Almost. It’s R U P P R E C H T. That’s R as in Robert, E C H T at the end.","words":[{"word":"Almost.","start":54.433,"end":55.211},{"word":" It’s ","start":55.25679174804687,"end":55.44279174804687},{"word":"R ","start":55.44279174804687,"end":55.62879174804687},{"word":"U ","start":55.62879174804687,"end":55.767791748046875},{"word":"P ","start":55.767791748046875,"end":55.953791748046875},{"word":"P ","start":55.953791748046875,"end":56.139791748046875},{"word":"R ","start":56.139791748046875,"end":56.29079174804688},{"word":"E ","start":56.29079174804688,"end":56.39479174804688},{"word":"C ","start":56.39479174804688,"end":56.615791748046874},{"word":"H ","start":56.615791748046874,"end":56.83579174804687},{"word":"T.","start":56.83579174804687,"end":57.346791748046876},{"word":" That’s ","start":57.393041748046876,"end":57.67204174804687},{"word":"R ","start":57.67204174804687,"end":57.96204174804687},{"word":"as ","start":57.96204174804687,"end":58.171041748046875},{"word":"in ","start":58.171041748046875,"end":58.299041748046875},{"word":"Robert, ","start":58.299041748046875,"end":58.705041748046874},{"word":"E ","start":58.705041748046874,"end":58.82104174804687},{"word":"C ","start":58.82104174804687,"end":59.05404174804688},{"word":"H ","start":59.05404174804688,"end":59.32104174804687},{"word":"T ","start":59.32104174804687,"end":59.460041748046876},{"word":"at ","start":59.460041748046876,"end":59.56504174804687},{"word":"the ","start":59.56504174804687,"end":59.68104174804687},{"word":"end.","start":59.68104174804687,"end":60.08704174804687}],"metadata":{"response_id":13}},{"role":"user","content":"Okay. Hold on one second. ","words":[{"word":"Okay. ","start":61.334998,"end":61.735},{"word":"Hold ","start":61.735,"end":61.894999999999996},{"word":"on ","start":61.894999999999996,"end":61.975},{"word":"one ","start":61.975,"end":62.135},{"word":"second. ","start":62.135,"end":62.375}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":66.313,"end":66.627},{"word":"you.","start":66.627,"end":67.068}],"metadata":{"response_id":14}},{"role":"agent","content":"Just checking in—are you still there?","words":[{"word":"Just ","start":78.355,"end":78.575},{"word":"checking ","start":78.575,"end":78.947},{"word":"in—are ","start":78.947,"end":79.272},{"word":"you ","start":79.272,"end":79.411},{"word":"still ","start":79.411,"end":79.678},{"word":"there?","start":79.678,"end":80.224}],"metadata":{"response_id":15}},{"role":"user","content":"Hospital operator. Pam speaking. ","words":[{"word":"Hospital ","start":88.275,"end":88.67500000000001},{"word":"operator. 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I just have her name, Danise ","words":[{"word":"I’m ","start":100.103,"end":100.312},{"word":"sorry, ","start":100.312,"end":100.626},{"word":"I ","start":100.626,"end":100.695},{"word":"don’t ","start":100.695,"end":100.893},{"word":"have ","start":100.893,"end":101.055},{"word":"her ","start":101.055,"end":101.206},{"word":"department ","start":101.206,"end":101.659},{"word":"information.","start":101.659,"end":102.588},{"word":" I ","start":102.633625,"end":102.738625},{"word":"just ","start":102.738625,"end":102.912625},{"word":"have ","start":102.912625,"end":103.063625},{"word":"her ","start":103.063625,"end":103.191625},{"word":"name, ","start":103.191625,"end":103.725625},{"word":"Danise ","start":103.725625,"end":104.120625}],"metadata":{"response_id":18}},{"role":"user","content":"Alright. We're up with the directory. That's fine. What's the last name? ","words":[{"word":"Alright. 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Would you like me to repeat it?","words":[{"word":"Of ","start":44.041,"end":44.226},{"word":"course.","start":44.226,"end":44.888},{"word":" That’s ","start":44.93425,"end":45.14325},{"word":"R ","start":45.14325,"end":45.31825},{"word":"U ","start":45.31825,"end":45.49225},{"word":"P ","start":45.49225,"end":45.66625},{"word":"P ","start":45.66625,"end":45.86325},{"word":"R ","start":45.86325,"end":46.07225},{"word":"E ","start":46.07225,"end":46.21225},{"word":"C ","start":46.21225,"end":46.43225},{"word":"H ","start":46.43225,"end":46.71125},{"word":"T.","start":46.71125,"end":47.21025},{"word":" Would ","start":47.25625,"end":47.47725},{"word":"you ","start":47.47725,"end":47.59325},{"word":"like ","start":47.59325,"end":47.77925},{"word":"me ","start":47.77925,"end":47.87225},{"word":"to ","start":47.87225,"end":47.98825},{"word":"repeat ","start":47.98825,"end":48.26725},{"word":"it?","start":48.26725,"end":48.55725}],"metadata":{"response_id":12}},{"role":"user","content":"R u p p e r c h t? 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Hold on one second. ","words":[{"word":"Okay. ","start":61.334998,"end":61.735},{"word":"Hold ","start":61.735,"end":61.894999999999996},{"word":"on ","start":61.894999999999996,"end":61.975},{"word":"one ","start":61.975,"end":62.135},{"word":"second. ","start":62.135,"end":62.375}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":66.313,"end":66.627},{"word":"you.","start":66.627,"end":67.068}],"metadata":{"response_id":14}},{"role":"agent","content":"Just checking in—are you still there?","words":[{"word":"Just ","start":78.355,"end":78.575},{"word":"checking ","start":78.575,"end":78.947},{"word":"in—are ","start":78.947,"end":79.272},{"word":"you ","start":79.272,"end":79.411},{"word":"still ","start":79.411,"end":79.678},{"word":"there?","start":79.678,"end":80.224}],"metadata":{"response_id":15}},{"role":"user","content":"Hospital operator. Pam speaking. ","words":[{"word":"Hospital ","start":88.275,"end":88.67500000000001},{"word":"operator. 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","words":[{"word":"What ","start":95.865004,"end":96.42500000000001},{"word":"Where ","start":96.555,"end":96.875},{"word":"would ","start":96.875,"end":97.03500000000001},{"word":"you ","start":97.03500000000001,"end":97.19500000000001},{"word":"be? ","start":97.19500000000001,"end":97.595},{"word":"Which ","start":97.595,"end":97.83500000000001},{"word":"department ","start":97.83500000000001,"end":98.235},{"word":"maybe? ","start":98.235,"end":98.555}]},{"role":"agent","content":"I’m sorry, I don’t have her department information. I just have her name, Danise ","words":[{"word":"I’m ","start":100.103,"end":100.312},{"word":"sorry, ","start":100.312,"end":100.626},{"word":"I ","start":100.626,"end":100.695},{"word":"don’t ","start":100.695,"end":100.893},{"word":"have ","start":100.893,"end":101.055},{"word":"her ","start":101.055,"end":101.206},{"word":"department ","start":101.206,"end":101.659},{"word":"information.","start":101.659,"end":102.588},{"word":" I ","start":102.633625,"end":102.738625},{"word":"just ","start":102.738625,"end":102.912625},{"word":"have ","start":102.912625,"end":103.063625},{"word":"her ","start":103.063625,"end":103.191625},{"word":"name, ","start":103.191625,"end":103.725625},{"word":"Danise ","start":103.725625,"end":104.120625}],"metadata":{"response_id":18}},{"role":"user","content":"Alright. We're up with the directory. That's fine. What's the last name? ","words":[{"word":"Alright. 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Let me see if I can her. Hold on one moment, please. ","words":[{"word":"Okay. ","start":113.575,"end":113.97500000000001},{"word":"Let ","start":113.97500000000001,"end":114.135},{"word":"me ","start":114.135,"end":114.295},{"word":"see ","start":114.295,"end":114.375},{"word":"if ","start":114.375,"end":114.53500000000001},{"word":"I ","start":114.53500000000001,"end":114.61500000000001},{"word":"can ","start":114.61500000000001,"end":114.69500000000001},{"word":"her. ","start":114.745,"end":115.06500000000001},{"word":"Hold ","start":115.06500000000001,"end":115.14500000000001},{"word":"on ","start":115.14500000000001,"end":115.305},{"word":"one ","start":115.305,"end":115.465},{"word":"moment, ","start":115.465,"end":115.78500000000001},{"word":"please. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:13:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4c2ddb2bd8ff1d17fd64ebea4fa","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gary","last_name":"DeBora","full_name":"Gary DeBora","contact_id":"7217","email":"gary.debora@smusd.org","orgname":"","bloc_notes_ac":"7607521299\r\nATM / 03 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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The call did not reach a valid finish state as it ended in voicemail without conversation or task completion.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by the contact.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended immediately with voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call ended immediately with voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4709,4699],"average":4704,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+17607521216","direction":"outbound"},"event_timestamp":1775167996679} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7217 CALL ID: call_4c2ddb2bd8ff1d17fd64ebea4fa EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:13:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_27dc3386948f26c0afbbe2a78f7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Emma","last_name":"Nichol","full_name":"Emma Nichol","contact_id":"8250","email":"hr-training@teamkscl.ca","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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The call did not proceed beyond reaching voicemail, no official opening or questions were asked, and no closing was spoken.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity is 0% since no questions were asked. Skip logic accuracy is 0% due to no interaction. Verbatim survey compliance is 0% as no survey was conducted. 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Please leave a message, and we will get back to you shortly. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Heather?","words":[{"word":"Hello, ","start":0.982,"end":1.435},{"word":"may ","start":1.435,"end":1.609},{"word":"I ","start":1.609,"end":1.678},{"word":"please ","start":1.678,"end":1.887},{"word":"speak ","start":1.887,"end":2.085},{"word":"with ","start":2.085,"end":2.224},{"word":"Heather?","start":2.224,"end":2.747}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry to bother ","words":[{"word":"Sorry ","start":14.576,"end":14.831},{"word":"to ","start":14.831,"end":14.913},{"word":"bother ","start":14.913,"end":15.18}],"metadata":{"response_id":1}},{"role":"user","content":"Liz ","words":[{"word":"Liz ","start":15.376,"end":15.616}]},{"role":"agent","content":"you—am I speaking with ","words":[{"word":"you—am ","start":15.18,"end":15.435},{"word":"I ","start":15.435,"end":15.516},{"word":"speaking ","start":15.516,"end":15.853},{"word":"with ","start":15.853,"end":15.992}],"metadata":{"response_id":1}},{"role":"user","content":"Folic. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:13:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ea7c0e15d53cc816601c9263580","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gina","last_name":"Shilhanek","full_name":"Gina Shilhanek","contact_id":"7087","email":"gina.shilhanek@resilinc.com","orgname":"","bloc_notes_ac":"4088838053\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ea7c0e15d53cc816601c9263580","X-RetellAI-SipTraceId":"call_ea7c0e15d53cc816601c9263580","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168017685,"end_timestamp":1775168026066,"duration_ms":8381,"transcript":"Agent: Hello, may I please speak with Gina?\nUser: Please leave your message for two zero nine two one zero zero five. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Gina?","words":[{"word":"Hello, ","start":1.044,"end":1.404},{"word":"may ","start":1.404,"end":1.59},{"word":"I ","start":1.59,"end":1.671},{"word":"please ","start":1.671,"end":1.926},{"word":"speak ","start":1.926,"end":2.158},{"word":"with ","start":2.158,"end":2.321},{"word":"Gina?","start":2.321,"end":2.89}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for two zero nine two one zero zero five. ","words":[{"word":"Please ","start":3.05,"end":3.3699999999999997},{"word":"leave ","start":3.3699999999999997,"end":3.61},{"word":"your ","start":3.61,"end":3.77},{"word":"message ","start":3.77,"end":4.09},{"word":"for ","start":4.09,"end":4.49},{"word":"two ","start":4.49,"end":5.05},{"word":"zero ","start":5.05,"end":5.45},{"word":"nine ","start":5.45,"end":6.010000000000001},{"word":"two ","start":6.010000000000001,"end":6.49},{"word":"one ","start":6.49,"end":6.9699996},{"word":"zero ","start":6.9699996,"end":7.3699997},{"word":"zero ","start":7.3699997,"end":7.7700000000000005},{"word":"five. ","start":8.02,"end":8.339998999999999}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Gina?","words":[{"word":"Hello, ","start":1.044,"end":1.404},{"word":"may ","start":1.404,"end":1.59},{"word":"I ","start":1.59,"end":1.671},{"word":"please ","start":1.671,"end":1.926},{"word":"speak ","start":1.926,"end":2.158},{"word":"with ","start":2.158,"end":2.321},{"word":"Gina?","start":2.321,"end":2.89}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for two zero nine two one zero zero five. ","words":[{"word":"Please ","start":3.05,"end":3.3699999999999997},{"word":"leave ","start":3.3699999999999997,"end":3.61},{"word":"your ","start":3.61,"end":3.77},{"word":"message ","start":3.77,"end":4.09},{"word":"for ","start":4.09,"end":4.49},{"word":"two ","start":4.49,"end":5.05},{"word":"zero ","start":5.05,"end":5.45},{"word":"nine ","start":5.45,"end":6.010000000000001},{"word":"two ","start":6.010000000000001,"end":6.49},{"word":"one ","start":6.49,"end":6.9699996},{"word":"zero ","start":6.9699996,"end":7.3699997},{"word":"zero ","start":7.3699997,"end":7.7700000000000005},{"word":"five. ","start":8.02,"end":8.339998999999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/6e0d71e9d0abeb593e1143991de5f766f6c61bd398272cb627305218d8d905fb/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6e0d71e9d0abeb593e1143991de5f766f6c61bd398272cb627305218d8d905fb/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6e0d71e9d0abeb593e1143991de5f766f6c61bd398272cb627305218d8d905fb/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":666,"p90":666,"p95":666,"p99":666,"min":666,"max":666,"num":1,"values":[666]},"tts":{"p50":227,"p90":227,"p95":227,"p99":227,"min":227,"max":227,"num":1,"values":[227]},"knowledge_base":{"p50":68,"p90":68,"p95":68,"p99":68,"min":68,"max":68,"num":1,"values":[68]},"asr":{"p50":30,"p90":50,"p95":732.4999999999993,"p99":1746.4999999999984,"min":10,"max":2000,"num":14,"values":[50,10,10,20,30,2000,30,29.99999999999909,30,50,20,30,40,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.825},{"product":"short_call_surcharge","cost":0.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.0125},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.075}],"total_duration_seconds":9,"total_duration_unit_price":0.3347222,"combined_cost":3.0125},"call_analysis":{"call_summary":"The agent called the contact but reached voicemail and left a message requesting to speak with Gina.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, message left for contact","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The official opening was attempted but no conversation occurred as the call went to voicemail, no survey questions were asked, and no closing was spoken, but a valid outcome code was assigned.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation since the call went to voicemail and no human answered.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call went to voicemail.","Debug Analytical Variables":"The call flow completion rate is low (10%) because the call ended at voicemail with no conversation or survey questions asked, but a valid disposition code was assigned. Official opening gate accuracy is 0% because the official opening was not delivered after identity confirmation; the call went to voicemail. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no survey questions being asked. Mandatory phrase detection is 0% because none of the required phrases were spoken. The call disposition code 06 indicates voicemail was reached and no message was left, but here a message was left, so 06 is the closest code.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4731],"average":4731,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12092100597","direction":"outbound"},"event_timestamp":1775168032897} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7087 CALL ID: call_ea7c0e15d53cc816601c9263580 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"gina.shilhanek@resilinc.com","phone":"5038333751","firstName":"Gina","lastName":"Shilhanek","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"9209342ef513c9edef1d51c9205dd05c","socialdata_lastcheck":null,"email_local":"","email_domain":"resilinc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:13:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:13:53","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:13:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7087\/automationEntryCounts"},"id":"7087","organization":null}],"fieldValue":{"contact":"7087","field":"76","value":"The 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reached, message left","cdate":"2026-04-02T16:51:28-05:00","udate":"2026-04-02T17:13:53-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399608\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399608\/field"},"owner":"7087","id":"399608"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"gina.shilhanek@resilinc.com","phone":"5038333751","firstName":"Gina","lastName":"Shilhanek","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"9209342ef513c9edef1d51c9205dd05c","socialdata_lastcheck":null,"email_local":"","email_domain":"resilinc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:13:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:13:53","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:14:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_60dd3c561084875ade6a3c49767","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Whitney","last_name":"Friesen","full_name":"Whitney Friesen","contact_id":"6733","email":"friesen.whitney@destinationcanada.com","orgname":"","bloc_notes_ac":"autre no de téléphone : \r\nNov 20 2025 vm Nov 25 2025 vm\n2026 Apr 02 call reached voicemail, no message 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no de t\u00e9l\u00e9phone\u00a0: \r\nNov 20 2025 vm Nov 25 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 attempted to find staff Whitney Friesen but no match found","cdate":"2025-11-20T11:23:13-06:00","udate":"2026-04-02T17:14:09-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189179\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189179\/field"},"owner":"6733","id":"189179"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:59-06:00","email":"friesen.whitney@destinationcanada.com","phone":"6046388356","firstName":"Whitney","lastName":"Friesen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a4c84c35944eabe6927befe184a962e","socialdata_lastcheck":null,"email_local":"","email_domain":"destinationcanada.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:14:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:59","updated_utc_timestamp":"2026-04-02 17:14:10","created_timestamp":"2025-11-18 09:45:59","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:59-06:00","email":"friesen.whitney@destinationcanada.com","phone":"6046388356","firstName":"Whitney","lastName":"Friesen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8a4c84c35944eabe6927befe184a962e","socialdata_lastcheck":null,"email_local":"","email_domain":"destinationcanada.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:14:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:59","updated_utc_timestamp":"2026-04-02 17:14:10","created_timestamp":"2025-11-18 09:45:59","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:33:54-06:00","email":"hlee@bctf.ca","phone":"6048711849","firstName":"Henry","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1ac70a10f34429c90e8104681f3001e4","socialdata_lastcheck":null,"email_local":"","email_domain":"bctf.ca","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:14:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:33:54","updated_utc_timestamp":"2026-04-02 17:14:45","created_timestamp":"2025-11-27 10:33:54","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:33:54-06:00","email":"hlee@bctf.ca","phone":"6048711849","firstName":"Henry","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1ac70a10f34429c90e8104681f3001e4","socialdata_lastcheck":null,"email_local":"","email_domain":"bctf.ca","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:14:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:33:54","updated_utc_timestamp":"2026-04-02 17:14:46","created_timestamp":"2025-11-27 10:33:54","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:29-06:00","email":"jleong@seattleymca.org","phone":"4253957632","firstName":"Jennifer","lastName":"Leong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"ca04e4c26debfb095c16b7e08b1f1c16","socialdata_lastcheck":null,"email_local":"","email_domain":"seattleymca.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:29","updated_utc_timestamp":"2026-04-02 17:15:19","created_timestamp":"2025-11-21 09:53:29","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:15:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_00185f1a6200e16b96d96513597","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jessie","last_name":"Roberts","full_name":"Jessie Roberts","contact_id":"7089","email":"jessie@nextdoor.com","orgname":"","bloc_notes_ac":"4153440333\r\nATM / 01 December 2025 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The call did not reach a valid finish state as it went to voicemail without conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No phrases were expected or spoken due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey flow occurred. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:15:20","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:15:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:15:20","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:15:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:15:21","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:15:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:15:21","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:15:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:15:21","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:15:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:15:21","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:15:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:02-05:00","email":"kari.tafolla@inducebiologics.com","phone":"7602165636","firstName":"Kari","lastName":"Tafolla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"9f6eb5efa43ff8799a505b411426c344","socialdata_lastcheck":null,"email_local":"","email_domain":"inducebiologics.com","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:02","updated_utc_timestamp":"2026-04-02 17:15:24","created_timestamp":"2025-10-22 15:56:02","updated_timestamp":"2026-04-02 17:15:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:16:54","last_open_date":"2025-11-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:15:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e85ad112e521252b95c0d5d3e28","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jessica","last_name":"Moore","full_name":"Jessica Moore","contact_id":"6989","email":"jessica@reignfc.com","orgname":"","bloc_notes_ac":"8669973446\r\nATM Dec 1 2025line busy","extension":"","toronto_current_time":"2026-04-02T17:54:40-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e85ad112e521252b95c0d5d3e28","X-RetellAI-SipTraceId":"call_e85ad112e521252b95c0d5d3e28","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168115873,"end_timestamp":1775168122282,"duration_ms":6409,"transcript":"User: Doyle's \nAgent: Hello, may I please \nUser: Public House. \nAgent: Hello, may I please speak with Jessica?\n","transcript_object":[{"role":"user","content":"Doyle's ","words":[{"word":"Doyle's ","start":1.548,"end":2.028}]},{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.308,"end":1.633},{"word":"may ","start":1.633,"end":1.784},{"word":"I ","start":1.784,"end":1.865},{"word":"please ","start":1.865,"end":2.086}],"metadata":{"response_id":0}},{"role":"user","content":"Public House. ","words":[{"word":"Public ","start":2.028,"end":2.348},{"word":"House. ","start":2.348,"end":2.508}]},{"role":"agent","content":"Hello, may I please speak with Jessica?","words":[{"word":"Hello, ","start":4.524,"end":4.814},{"word":"may ","start":4.814,"end":4.954},{"word":"I ","start":4.954,"end":5.035},{"word":"please ","start":5.035,"end":5.267},{"word":"speak ","start":5.267,"end":5.511},{"word":"with ","start":5.511,"end":5.662},{"word":"Jessica?","start":5.662,"end":6.312}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"user","content":"Doyle's ","words":[{"word":"Doyle's ","start":1.548,"end":2.028}]},{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.308,"end":1.633},{"word":"may ","start":1.633,"end":1.784},{"word":"I ","start":1.784,"end":1.865},{"word":"please ","start":1.865,"end":2.086}],"metadata":{"response_id":0}},{"role":"user","content":"Public House. ","words":[{"word":"Public ","start":2.028,"end":2.348},{"word":"House. 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The official opening was partially delivered but the call ended abruptly without completing the survey or closing.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after attempting to confirm the identity with the phrase 'Am I speaking with Jessica?'.","Survey Order Integrity Score":"100%. No survey questions were asked out of order since none were asked.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable due to the short call.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. The call did not include the mandatory phrases such as 'for statistical purposes' or approved closing sentences.","Debug Analytical Variables":"The call flow completion rate is low (20%) because the call ended shortly after the official opening was initiated, without completing any survey questions or closing. The official opening gate accuracy is 100% because the agent asked to speak with Jessica before proceeding. Survey order integrity and skip logic accuracy are 100% as no survey questions were asked or skipped incorrectly. Verbatim survey compliance is 0% due to no survey questions being asked. Mandatory phrase detection is No because the call did not include required phrases or closing statements.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4695,4695],"average":4695,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+12532727468","direction":"outbound"},"event_timestamp":1775168127722} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6989 CALL ID: call_e85ad112e521252b95c0d5d3e28 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"jessica@reignfc.com","phone":"2067244894","firstName":"Jessica","lastName":"Moore","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"3f00b0a8203fc29f2b92248992a79ea7","socialdata_lastcheck":null,"email_local":"","email_domain":"reignfc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:15:29","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"jessica@reignfc.com","phone":"2067244894","firstName":"Jessica","lastName":"Moore","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"3f00b0a8203fc29f2b92248992a79ea7","socialdata_lastcheck":null,"email_local":"","email_domain":"reignfc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:15:29","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"jessica@reignfc.com","phone":"2067244894","firstName":"Jessica","lastName":"Moore","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"3f00b0a8203fc29f2b92248992a79ea7","socialdata_lastcheck":null,"email_local":"","email_domain":"reignfc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:15:29","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"jessica@reignfc.com","phone":"2067244894","firstName":"Jessica","lastName":"Moore","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"3f00b0a8203fc29f2b92248992a79ea7","socialdata_lastcheck":null,"email_local":"","email_domain":"reignfc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:15:30","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:15:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_55c8c86b2da045aa7986d52aaa7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Katarina","last_name":"Halaszova","full_name":"Katarina Halaszova","contact_id":"5978","email":"katarina@empowherto.org","orgname":"","bloc_notes_ac":"ATM Dec 1 2025 vm","extension":"","toronto_current_time":"2026-04-02T17:54:41-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_55c8c86b2da045aa7986d52aaa7","X-RetellAI-SipTraceId":"call_55c8c86b2da045aa7986d52aaa7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168123509,"end_timestamp":1775168126435,"duration_ms":2926,"transcript":"Agent: Hello, \nUser: You have \nAgent: may I please \nUser: reached \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.08,"end":1.544}],"metadata":{"response_id":0}},{"role":"user","content":"You have ","words":[{"word":"You ","start":1.544,"end":1.8639999},{"word":"have ","start":1.8639999,"end":2.024}]},{"role":"agent","content":"may I please ","words":[{"word":"may ","start":1.544,"end":1.753},{"word":"I ","start":1.753,"end":1.846},{"word":"please 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call was very brief and disconnected quickly, reaching voicemail without any meaningful conversation or task completion.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not progress beyond initial contact and was disconnected at voicemail, no official opening or questions asked, no valid outcome or closing.","Official Opening Gate Accuracy":"0% . No identity confirmation or official opening was delivered as the call went to voicemail immediately.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0% . No branching or skip logic was applied due to no conversation.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0% . Required phrases were not detected as the call was disconnected at voicemail.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for call flow completion, opening gate accuracy, survey order integrity, skip logic accuracy, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4725],"average":4725,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17788621410","direction":"outbound"},"event_timestamp":1775168131373} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5978 CALL ID: call_55c8c86b2da045aa7986d52aaa7 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:15:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a14ab0eb7a20d0fa171eaff910b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Julia","last_name":"Halladay","full_name":"Julia 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:15:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2bd6f397480b9b30a98b7fc52b3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kellie","last_name":"Hoover","full_name":"Kellie Hoover","contact_id":"7235","email":"khoover@skydance.com","orgname":"","bloc_notes_ac":"4242913411\r\nATM / 03 December 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"khoover@skydance.com","phone":"4245023990","firstName":"Kellie","lastName":"Hoover","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f09555c88fde67e756c5dc49f0c8f983","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:15:38","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"khoover@skydance.com","phone":"4245023990","firstName":"Kellie","lastName":"Hoover","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f09555c88fde67e756c5dc49f0c8f983","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:15:38","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"khoover@skydance.com","phone":"4245023990","firstName":"Kellie","lastName":"Hoover","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f09555c88fde67e756c5dc49f0c8f983","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:15:39","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"khoover@skydance.com","phone":"4245023990","firstName":"Kellie","lastName":"Hoover","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f09555c88fde67e756c5dc49f0c8f983","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:15:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:15:39","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 17:15:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/automationEntryCounts"},"id":"7235","organization":null}],"fieldValue":{"contact":"7235","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_2bd6f397480b9b30a98b7fc52b3","cdate":"2026-04-02T17:15:39-05:00","udate":"2026-04-02T17:15:39-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402550\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402550\/field"},"owner":"7235","id":"402550"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:16:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e098de967c23240c25949afc678","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Joshua","last_name":"Rivera","full_name":"Joshua Rivera","contact_id":"7055","email":"joshua.rivera@ziprecruiter.com","orgname":"","bloc_notes_ac":"8772521062\r\nATM / 01 December 2025 VM","extension":"","toronto_current_time":"2026-04-02T17:54:41-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e098de967c23240c25949afc678","X-RetellAI-SipTraceId":"call_e098de967c23240c25949afc678","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168121254,"end_timestamp":1775168161599,"duration_ms":40345,"transcript":"Agent: Hello, may I please speak with Joshua?\nAgent: Sorry to bother you—am I speaking with Joshua?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Joshua?","words":[{"word":"Hello, ","start":1.069,"end":1.475},{"word":"may ","start":1.475,"end":1.65},{"word":"I ","start":1.65,"end":1.719},{"word":"please ","start":1.719,"end":1.928},{"word":"speak ","start":1.928,"end":2.137},{"word":"with ","start":2.137,"end":2.311},{"word":"Joshua?","start":2.311,"end":3.043}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry to bother you—am I speaking with Joshua?","words":[{"word":"Sorry ","start":14.534,"end":14.836},{"word":"to ","start":14.836,"end":14.929},{"word":"bother ","start":14.929,"end":15.207},{"word":"you—am ","start":15.207,"end":15.532},{"word":"I ","start":15.532,"end":15.614},{"word":"speaking ","start":15.614,"end":15.881},{"word":"with ","start":15.881,"end":16.02},{"word":"Joshua?","start":16.02,"end":16.705}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Joshua?","words":[{"word":"Hello, ","start":1.069,"end":1.475},{"word":"may ","start":1.475,"end":1.65},{"word":"I ","start":1.65,"end":1.719},{"word":"please ","start":1.719,"end":1.928},{"word":"speak ","start":1.928,"end":2.137},{"word":"with ","start":2.137,"end":2.311},{"word":"Joshua?","start":2.311,"end":3.043}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry to bother you—am I speaking with Joshua?","words":[{"word":"Sorry ","start":14.534,"end":14.836},{"word":"to ","start":14.836,"end":14.929},{"word":"bother ","start":14.929,"end":15.207},{"word":"you—am ","start":15.207,"end":15.532},{"word":"I ","start":15.532,"end":15.614},{"word":"speaking ","start":15.614,"end":15.881},{"word":"with ","start":15.881,"end":16.02},{"word":"Joshua?","start":16.02,"end":16.705}],"metadata":{"response_id":1}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/b28eb4622504e615d692abc85352d1f402f5908c2c04d3c60b32f9696ab49179/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/b28eb4622504e615d692abc85352d1f402f5908c2c04d3c60b32f9696ab49179/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b28eb4622504e615d692abc85352d1f402f5908c2c04d3c60b32f9696ab49179/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b28eb4622504e615d692abc85352d1f402f5908c2c04d3c60b32f9696ab49179/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":679.5,"p90":687.1,"p95":688.05,"p99":688.81,"min":670,"max":689,"num":2,"values":[670,689]},"tts":{"p50":281,"p90":282.6,"p95":282.8,"p99":282.96,"min":279,"max":283,"num":2,"values":[283,279]},"knowledge_base":{"p50":133,"p90":133,"p95":133,"p99":133,"min":133,"max":133,"num":1,"values":[133]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":3.7583333},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":2.7333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":4.6125},{"product":"llm_token_surcharge","cost":1.6},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.3416667}],"total_duration_seconds":41,"total_duration_unit_price":0.3181911,"combined_cost":13.0458333},"call_analysis":{"call_summary":"The agent attempted to confirm the identity of the contact by asking if they were speaking with Joshua, but the call ended shortly after without further conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 attempted contact with Joshua, call ended early","call_summary_title":"Attempted Contact with Joshua","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was not delivered, no survey questions were asked, and the call ended prematurely without a valid finish state.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation as the call ended before confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as no questions were asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with wording was possible.","Mandatory Phrase Detection":"0%. Required phrases including official closing and statistical phrases were not present due to early call termination.","Debug Analytical Variables":"The call ended prematurely after the agent's initial identity confirmation attempt, resulting in no official opening or survey questions being asked, which leads to a 0% completion rate and official opening accuracy. Since no survey questions were asked, order integrity and skip logic accuracy remain at 100% by default. Verbatim compliance and mandatory phrase detection are 0% due to lack of content. The call was not answered by a human, and the disposition code 13 is assigned as the contact was not available or the call was terminated without objection to future calls.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4727,4741],"average":4734,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+13104961311","direction":"outbound"},"event_timestamp":1775168167115} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7055 CALL ID: call_e098de967c23240c25949afc678 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:54-06:00","email":"joshua.rivera@ziprecruiter.com","phone":"2138216889","firstName":"Joshua","lastName":"Rivera","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0db4579da20da4cfa27158726925b484","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:54","updated_utc_timestamp":"2026-04-02 17:16:07","created_timestamp":"2025-11-21 09:53:54","updated_timestamp":"2026-04-02 17:16:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7055\/automationEntryCounts"},"id":"7055","organization":null}],"fieldValue":{"contact":"7055","field":"76","value":"The agent attempted to confirm the identity of the contact by asking if they were speaking with Joshua, but the call ended shortly after without further conversation.","cdate":"2026-04-02T17:16:07-05:00","udate":"2026-04-02T17:16:07-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402551\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402551\/field"},"owner":"7055","id":"402551"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:54-06:00","email":"joshua.rivera@ziprecruiter.com","phone":"2138216889","firstName":"Joshua","lastName":"Rivera","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0db4579da20da4cfa27158726925b484","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:54","updated_utc_timestamp":"2026-04-02 17:16:07","created_timestamp":"2025-11-21 09:53:54","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:54-06:00","email":"joshua.rivera@ziprecruiter.com","phone":"2138216889","firstName":"Joshua","lastName":"Rivera","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0db4579da20da4cfa27158726925b484","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:54","updated_utc_timestamp":"2026-04-02 17:16:08","created_timestamp":"2025-11-21 09:53:54","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:54-06:00","email":"joshua.rivera@ziprecruiter.com","phone":"2138216889","firstName":"Joshua","lastName":"Rivera","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0db4579da20da4cfa27158726925b484","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:54","updated_utc_timestamp":"2026-04-02 17:16:08","created_timestamp":"2025-11-21 09:53:54","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:54-06:00","email":"joshua.rivera@ziprecruiter.com","phone":"2138216889","firstName":"Joshua","lastName":"Rivera","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0db4579da20da4cfa27158726925b484","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:54","updated_utc_timestamp":"2026-04-02 17:16:09","created_timestamp":"2025-11-21 09:53:54","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:54-06:00","email":"joshua.rivera@ziprecruiter.com","phone":"2138216889","firstName":"Joshua","lastName":"Rivera","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0db4579da20da4cfa27158726925b484","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:54","updated_utc_timestamp":"2026-04-02 17:16:09","created_timestamp":"2025-11-21 09:53:54","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:54-06:00","email":"joshua.rivera@ziprecruiter.com","phone":"2138216889","firstName":"Joshua","lastName":"Rivera","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0db4579da20da4cfa27158726925b484","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:54","updated_utc_timestamp":"2026-04-02 17:16:09","created_timestamp":"2025-11-21 09:53:54","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:54-06:00","email":"joshua.rivera@ziprecruiter.com","phone":"2138216889","firstName":"Joshua","lastName":"Rivera","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"0db4579da20da4cfa27158726925b484","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:54","updated_utc_timestamp":"2026-04-02 17:16:09","created_timestamp":"2025-11-21 09:53:54","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:16:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ada015c5efac862958648792c57","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jordan","last_name":"Cardoza","full_name":"Jordan 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:16:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b456fd9a5d000a5321948a6ec21","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jenan","last_name":"Ghazvini","full_name":"Jenan Ghazvini","contact_id":"6907","email":"jenan.g@ocgov.com","orgname":"","bloc_notes_ac":"7148342110\r\nATM Nov 21 2025 vm\n2026 Apr 02 call reached voicemail, no human 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Please stay on the line and an operator will assist you shortly. This call may be monitored for quality assurance purposes. \nAgent: Thank you. I will wait for the operator to assist.\nUser: If you're calling for COVID nineteen related issues, please press the pound sign. Thank you for calling the Orange County operator. Please listen to the following options for direct transfer to an agency. If you do not know the agency or it is not listed, please stay on the line and an operator will assist you. Press one for OC Social Services Agency. Press two for OC Clerk Recorder to obtain birth, death, and marriage certificates, marriage licenses, passports, fictitious business name statements, and official records or real property recording services. Press three for OC Assessor to locate all tax property in the county and identify ownership establish a value for all property taxation, or list the value of all property on the assessment rule. Press four for OC Public Works. Press five for OC Sheriff to include business license for unincorporated areas, intake release center, coroner, or the Theo Lacey facility. Press six for OC community resources. Which includes animal care, parks, libraries, housing, veteran service office, office on aging, and the community investment division. Press seven for OC Health Care Agency. Press eight for OC Court to include the Superior Court of OC, Central Justice Center, Harbor Justice Center, North Justice Center, West Justice Center, Traffic Court, Family Court Services, or Jury Services. To hear this menu again, press the star key now. For all other agencies or inquiries, press nine or wait on the line and an operator will assist you. \nUser: Orange County operator agency, please. \nAgent: Hello, may I please speak with Jenan?\nUser: What agency does the person work for? I only have agency listings. \nAgent: I apologize, I do not have the specific agency information. Jenan Ghazvini is the contact I am trying to reach. Would you be able to help \nUser: Yeah. \nAgent: connect me with Jenan Ghazvini, or let me know which agency they are with?\nUser: I don't know what agents they're with. I only have agency with You would have to let me know what agency they work for. \nAgent: Thank you for your help. I appreciate your time. \nUser: You're welcome. \nAgent: Thank you for your help and goodbye.\n","transcript_object":[{"role":"user","content":"Thank you for calling the Orange County operator. Please stay on the line and an operator will assist you shortly. This call may be monitored for quality assurance purposes. ","words":[{"word":"Thank ","start":0.5880000000000001,"end":0.908},{"word":"you ","start":0.908,"end":1.068},{"word":"for ","start":1.068,"end":1.2279999},{"word":"calling ","start":1.2279999,"end":1.4679999000000001},{"word":"the ","start":1.4679999000000001,"end":1.708},{"word":"Orange ","start":1.708,"end":2.028},{"word":"County ","start":2.028,"end":2.348},{"word":"operator. 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","start":123.44800000000001,"end":123.608}]},{"role":"user","content":"Orange County operator agency, please. ","words":[{"word":"Orange ","start":136.50799999999998,"end":136.828},{"word":"County ","start":136.828,"end":137.148},{"word":"operator ","start":137.148,"end":137.54799},{"word":"agency, ","start":137.54799,"end":138.26799},{"word":"please. ","start":138.26799,"end":138.428}]},{"role":"agent","content":"Hello, may I please speak with Jenan?","words":[{"word":"Hello, ","start":139.844,"end":140.204},{"word":"may ","start":140.204,"end":140.355},{"word":"I ","start":140.355,"end":140.436},{"word":"please ","start":140.436,"end":140.68},{"word":"speak ","start":140.68,"end":140.923},{"word":"with ","start":140.923,"end":141.098},{"word":"Jenan?","start":141.098,"end":141.666}],"metadata":{"response_id":4}},{"role":"user","content":"What agency does the person work for? I only have agency listings. ","words":[{"word":"What ","start":143.498,"end":143.898},{"word":"agency ","start":143.898,"end":144.29799},{"word":"does ","start":144.29799,"end":144.618},{"word":"the ","start":144.618,"end":144.69799999999998},{"word":"person ","start":144.69799999999998,"end":144.93798999999999},{"word":"work ","start":144.93798999999999,"end":145.25799999999998},{"word":"for? ","start":145.25799999999998,"end":145.498},{"word":"I ","start":145.498,"end":145.57799},{"word":"only ","start":145.57799,"end":145.81799999999998},{"word":"have ","start":145.81799999999998,"end":145.97799999999998},{"word":"agency ","start":145.97799999999998,"end":146.37798999999998},{"word":"listings. ","start":146.37798999999998,"end":146.778}]},{"role":"agent","content":"I apologize, I do not have the specific agency information. Jenan Ghazvini is the contact I am trying to reach. Would you be able to help ","words":[{"word":"I ","start":148.347,"end":148.568},{"word":"apologize, ","start":148.568,"end":149.253},{"word":"I ","start":149.253,"end":149.334},{"word":"do ","start":149.334,"end":149.461},{"word":"not ","start":149.461,"end":149.601},{"word":"have ","start":149.601,"end":149.74},{"word":"the ","start":149.74,"end":149.845},{"word":"specific ","start":149.845,"end":150.344},{"word":"agency ","start":150.344,"end":150.75},{"word":"information.","start":150.75,"end":151.54},{"word":" Jenan ","start":151.58566674804686,"end":151.98066674804687},{"word":"Ghazvini ","start":151.98066674804687,"end":152.47966674804687},{"word":"is ","start":152.47966674804687,"end":152.60766674804688},{"word":"the ","start":152.60766674804688,"end":152.71266674804687},{"word":"contact ","start":152.71266674804687,"end":153.23466674804686},{"word":"I ","start":153.23466674804686,"end":153.33966674804688},{"word":"am ","start":153.33966674804688,"end":153.46666674804686},{"word":"trying ","start":153.46666674804686,"end":153.76866674804688},{"word":"to ","start":153.76866674804688,"end":153.93166674804687},{"word":"reach.","start":153.93166674804687,"end":154.60466674804687},{"word":" Would ","start":154.65070825195312,"end":154.82570825195313},{"word":"you ","start":154.82570825195313,"end":154.9647082519531},{"word":"be ","start":154.9647082519531,"end":155.05770825195313},{"word":"able ","start":155.05770825195313,"end":155.26670825195313},{"word":"to ","start":155.26670825195313,"end":155.35970825195312},{"word":"help ","start":155.35970825195312,"end":155.57970825195312}],"metadata":{"response_id":7}},{"role":"user","content":"Yeah. 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I only have agency with You would have to let me know what agency they work for. ","words":[{"word":"I ","start":160.82799,"end":161.06799999999998},{"word":"don't ","start":161.06799999999998,"end":161.308},{"word":"know ","start":161.308,"end":161.46799},{"word":"what ","start":161.46799,"end":161.62798999999998},{"word":"agents ","start":161.62798999999998,"end":162.028},{"word":"they're ","start":162.028,"end":162.34798999999998},{"word":"with. 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If you do not know the agency or it is not listed, please stay on the line and an operator will assist you. Press one for OC Social Services Agency. Press two for OC Clerk Recorder to obtain birth, death, and marriage certificates, marriage licenses, passports, fictitious business name statements, and official records or real property recording services. Press three for OC Assessor to locate all tax property in the county and identify ownership establish a value for all property taxation, or list the value of all property on the assessment rule. Press four for OC Public Works. Press five for OC Sheriff to include business license for unincorporated areas, intake release center, coroner, or the Theo Lacey facility. Press six for OC community resources. Which includes animal care, parks, libraries, housing, veteran service office, office on aging, and the community investment division. Press seven for OC Health Care Agency. 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Would you be able to help ","words":[{"word":"I ","start":148.347,"end":148.568},{"word":"apologize, ","start":148.568,"end":149.253},{"word":"I ","start":149.253,"end":149.334},{"word":"do ","start":149.334,"end":149.461},{"word":"not ","start":149.461,"end":149.601},{"word":"have ","start":149.601,"end":149.74},{"word":"the ","start":149.74,"end":149.845},{"word":"specific ","start":149.845,"end":150.344},{"word":"agency ","start":150.344,"end":150.75},{"word":"information.","start":150.75,"end":151.54},{"word":" Jenan ","start":151.58566674804686,"end":151.98066674804687},{"word":"Ghazvini ","start":151.98066674804687,"end":152.47966674804687},{"word":"is ","start":152.47966674804687,"end":152.60766674804688},{"word":"the ","start":152.60766674804688,"end":152.71266674804687},{"word":"contact ","start":152.71266674804687,"end":153.23466674804686},{"word":"I ","start":153.23466674804686,"end":153.33966674804688},{"word":"am ","start":153.33966674804688,"end":153.46666674804686},{"word":"trying ","start":153.46666674804686,"end":153.76866674804688},{"word":"to ","start":153.76866674804688,"end":153.93166674804687},{"word":"reach.","start":153.93166674804687,"end":154.60466674804687},{"word":" Would ","start":154.65070825195312,"end":154.82570825195313},{"word":"you ","start":154.82570825195313,"end":154.9647082519531},{"word":"be ","start":154.9647082519531,"end":155.05770825195313},{"word":"able ","start":155.05770825195313,"end":155.26670825195313},{"word":"to ","start":155.26670825195313,"end":155.35970825195312},{"word":"help ","start":155.35970825195312,"end":155.57970825195312}],"metadata":{"response_id":7}},{"role":"user","content":"Yeah. ","words":[{"word":"Yeah. ","start":155.81799999999998,"end":156.058}]},{"role":"agent","content":"connect me with Jenan Ghazvini, or let me know which agency they are with?","words":[{"word":"connect ","start":155.57970825195312,"end":155.90470825195314},{"word":"me ","start":155.90470825195314,"end":156.00970825195313},{"word":"with ","start":156.00970825195313,"end":156.20670825195313},{"word":"Jenan ","start":156.20670825195313,"end":156.55470825195312},{"word":"Ghazvini, ","start":156.55470825195312,"end":157.48370825195312},{"word":"or ","start":157.48370825195312,"end":157.72770825195312},{"word":"let ","start":157.72770825195312,"end":157.89070825195313},{"word":"me ","start":157.89070825195313,"end":157.9947082519531},{"word":"know ","start":157.9947082519531,"end":158.18070825195312},{"word":"which ","start":158.18070825195312,"end":158.37770825195312},{"word":"agency ","start":158.37770825195312,"end":158.81870825195313},{"word":"they ","start":158.81870825195313,"end":158.9467082519531},{"word":"are ","start":158.9467082519531,"end":159.07470825195313},{"word":"with?","start":159.07470825195313,"end":159.52770825195313}],"metadata":{"response_id":7}},{"role":"user","content":"I don't know what agents they're with. 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The agent ended the call after recognizing the voicemail message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail with prerecorded message from Blue Bottle Coffee","call_summary_title":"Voicemail reached at Blue Bottle Coffee","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a human or complete any survey or task, only voicemail was encountered.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation as the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered by a human.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. The required phrases were not detected as the call was voicemail.","Debug Analytical Variables":"The call was terminated upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for call flow completion, opening gate accuracy, survey order integrity, skip logic accuracy, and verbatim compliance. Mandatory phrases were also absent due to the nature of the call.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4700,5140,5176,4867,4977,5405,5093,5296,5826],"average":5164.444444444444,"num_requests":9},"tool_calls":[{"tool_call_id":"70b2958a02519f62","name":"end_call","type":"end_call","start_time_sec":238.883}],"from_number":"+14374657779","to_number":"+15106533394","direction":"outbound"},"event_timestamp":1775168179939} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7314 CALL ID: call_0271a5c976b7a40f837dfcbec2d EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:00-06:00","email":"javier@bluebottlecoffee.com","phone":"5103321157","firstName":"Javier","lastName":"Acevedo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"4b1b54105a0ed6a428c1e2f612f67a51","socialdata_lastcheck":null,"email_local":"","email_domain":"bluebottlecoffee.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:00","updated_utc_timestamp":"2026-04-02 17:16:20","created_timestamp":"2025-11-21 09:55:00","updated_timestamp":"2026-04-02 17:16:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7314\/automationEntryCounts"},"id":"7314","organization":null}],"fieldValue":{"contact":"7314","field":"76","value":"The call reached an automated voicemail system for Blue Bottle Coffee, which repeatedly played a prerecorded message directing callers to their website and email support. 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This is ","words":[{"word":"Kairos. ","start":116.364,"end":116.924},{"word":"This ","start":116.924,"end":117.084},{"word":"is ","start":117.084,"end":117.244}]},{"role":"agent","content":"Jaime O'Brien.\n\nIf you ","words":[{"word":"Jaime ","start":115.962125,"end":116.879125},{"word":"O'Brien.","start":116.879,"end":116.879},{"word":"\n\nIf ","start":116.925,"end":117.111},{"word":"you ","start":117.111,"end":117.251}],"metadata":{"response_id":9}},{"role":"user","content":"Cindy. ","words":[{"word":"Cindy. ","start":117.244,"end":117.484}]},{"role":"agent","content":"Hello ","words":[{"word":"Hello ","start":119.367,"end":119.622}],"metadata":{"response_id":10}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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","words":[{"word":"Hello? ","start":128.064,"end":128.544}]},{"role":"agent","content":" May I please speak with Jaime O'Brien?","words":[{"word":" May ","start":128.08154174804687,"end":128.2215417480469},{"word":"I ","start":128.2215417480469,"end":128.30254174804688},{"word":"please ","start":128.30254174804688,"end":128.52354174804688},{"word":"speak ","start":128.52354174804688,"end":128.76654174804688},{"word":"with ","start":128.76654174804688,"end":128.95254174804688},{"word":"Jaime ","start":128.95254174804688,"end":129.28954174804687},{"word":"O'Brien?","start":129.28954174804687,"end":129.98554174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Yeah. Hold on one moment, please. ","words":[{"word":"Yeah. ","start":131.294,"end":131.694},{"word":"Hold ","start":131.694,"end":131.934},{"word":"on ","start":131.934,"end":132.094},{"word":"one ","start":132.094,"end":132.334},{"word":"moment, ","start":132.334,"end":132.654},{"word":"please. 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","start":160.724,"end":161.12399},{"word":"Rose ","start":161.12399,"end":161.284},{"word":"Human ","start":161.284,"end":161.60399},{"word":"Resources. ","start":161.60399,"end":162.24399},{"word":"This ","start":162.24399,"end":162.32399},{"word":"is ","start":162.32399,"end":162.48399},{"word":"Jamie. ","start":162.48399,"end":162.804}]},{"role":"agent","content":"Hello Jaime. My name is Ellen, and I’m calling on behalf of AtmanCo.","words":[{"word":"Hello ","start":164.252,"end":164.554},{"word":"Jaime.","start":164.554,"end":165.134},{"word":" My ","start":165.14625,"end":165.30825},{"word":"name ","start":165.30825,"end":165.48225},{"word":"is ","start":165.48225,"end":165.61025},{"word":"Ellen, ","start":165.61025,"end":165.94725},{"word":"and ","start":165.94725,"end":166.09825},{"word":"I’m ","start":166.09825,"end":166.26025},{"word":"calling ","start":166.26025,"end":166.63225},{"word":"on ","start":166.63225,"end":166.82925},{"word":"behalf ","start":166.82925,"end":167.31725},{"word":"of ","start":167.31725,"end":167.53725},{"word":"AtmanCo.","start":167.53725,"end":168.33825}],"metadata":{"response_id":18}},{"role":"user","content":"Okay. Who's that, Minco? ","words":[{"word":"Okay. ","start":174.06401,"end":174.624},{"word":"Who's ","start":174.624,"end":175.024},{"word":"that, ","start":175.024,"end":175.264},{"word":"Minco? 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","words":[{"word":"No. ","start":184.004,"end":184.324},{"word":"Thank ","start":184.324,"end":184.484},{"word":"you. ","start":184.484,"end":184.724}]},{"role":"agent","content":"Thank you for ","words":[{"word":"Thank ","start":186.52,"end":186.81},{"word":"you ","start":186.81,"end":186.938},{"word":"for ","start":186.938,"end":187.065}],"metadata":{"response_id":22}}],"transcript_with_tool_calls":[{"role":"user","content":"For calling Kairos Northwest. This message will be presented in English and then in Spanish. ","words":[{"word":"For ","start":0.184,"end":0.34400000000000003},{"word":"calling ","start":0.34400000000000003,"end":0.7439999700000001},{"word":"Kairos ","start":0.7439999700000001,"end":1.2239999},{"word":"Northwest. 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Five for Momentum Residential Treatment Home in Grants Pass, six for Temple Residential Treatment Home in Eugene, seven for Cadenza Residential Treatment Home in Salem, eight for Sonata Residential Treatment Home in Medford, or nine for the directory. You may also press zero or stay on the line for the operator. And now the messaging in Spanish. 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This is ","words":[{"word":"Kairos. ","start":116.364,"end":116.924},{"word":"This ","start":116.924,"end":117.084},{"word":"is ","start":117.084,"end":117.244}]},{"role":"agent","content":"Jaime O'Brien.\n\nIf you ","words":[{"word":"Jaime ","start":115.962125,"end":116.879125},{"word":"O'Brien.","start":116.879,"end":116.879},{"word":"\n\nIf ","start":116.925,"end":117.111},{"word":"you ","start":117.111,"end":117.251}],"metadata":{"response_id":9}},{"role":"user","content":"Cindy. ","words":[{"word":"Cindy. ","start":117.244,"end":117.484}]},{"role":"agent","content":"Hello ","words":[{"word":"Hello ","start":119.367,"end":119.622}],"metadata":{"response_id":10}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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","words":[{"word":"Hello? ","start":128.064,"end":128.544}]},{"role":"agent","content":" May I please speak with Jaime O'Brien?","words":[{"word":" May ","start":128.08154174804687,"end":128.2215417480469},{"word":"I ","start":128.2215417480469,"end":128.30254174804688},{"word":"please ","start":128.30254174804688,"end":128.52354174804688},{"word":"speak ","start":128.52354174804688,"end":128.76654174804688},{"word":"with ","start":128.76654174804688,"end":128.95254174804688},{"word":"Jaime ","start":128.95254174804688,"end":129.28954174804687},{"word":"O'Brien?","start":129.28954174804687,"end":129.98554174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Yeah. Hold on one moment, please. ","words":[{"word":"Yeah. ","start":131.294,"end":131.694},{"word":"Hold ","start":131.694,"end":131.934},{"word":"on ","start":131.934,"end":132.094},{"word":"one ","start":132.094,"end":132.334},{"word":"moment, ","start":132.334,"end":132.654},{"word":"please. 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My name is Ellen, and I’m calling on behalf of AtmanCo.","words":[{"word":"Hello ","start":164.252,"end":164.554},{"word":"Jaime.","start":164.554,"end":165.134},{"word":" My ","start":165.14625,"end":165.30825},{"word":"name ","start":165.30825,"end":165.48225},{"word":"is ","start":165.48225,"end":165.61025},{"word":"Ellen, ","start":165.61025,"end":165.94725},{"word":"and ","start":165.94725,"end":166.09825},{"word":"I’m ","start":166.09825,"end":166.26025},{"word":"calling ","start":166.26025,"end":166.63225},{"word":"on ","start":166.63225,"end":166.82925},{"word":"behalf ","start":166.82925,"end":167.31725},{"word":"of ","start":167.31725,"end":167.53725},{"word":"AtmanCo.","start":167.53725,"end":168.33825}],"metadata":{"response_id":18}},{"role":"user","content":"Okay. Who's that, Minco? ","words":[{"word":"Okay. ","start":174.06401,"end":174.624},{"word":"Who's ","start":174.624,"end":175.024},{"word":"that, ","start":175.024,"end":175.264},{"word":"Minco? 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:16:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5f5aad185b069140b81716e1098","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jenny","last_name":"Tran","full_name":"Jenny Tran","contact_id":"7041","email":"jenny.tran@walliseng.net","orgname":"","bloc_notes_ac":"3606941043\r\nATM / 01 December 2025 She doesn't work there anymore and no one in 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:51-06:00","email":"jenny.tran@walliseng.net","phone":"3608529177","firstName":"Jenny","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"a2eb8209bcdf2f6577f308c3f2832450","socialdata_lastcheck":null,"email_local":"","email_domain":"walliseng.net","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:51","updated_utc_timestamp":"2026-04-02 17:16:32","created_timestamp":"2025-11-21 09:53:51","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:16:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_af4dd9930b5c9820886c5161dd5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Katherine","last_name":"Backus","full_name":"Katherine Backus","contact_id":"7009","email":"katherine@vistacp.com","orgname":"","bloc_notes_ac":"5037729700\r\nATM / 01 December 2025 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Vista Capital. This is Karen. \nAgent: Hello Karen, thank you for taking my call. May I please speak with Katherine Backus?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Katherine?","words":[{"word":"Hello, ","start":1.011,"end":1.359},{"word":"may ","start":1.359,"end":1.545},{"word":"I ","start":1.545,"end":1.626},{"word":"please ","start":1.626,"end":1.859},{"word":"speak ","start":1.859,"end":2.056},{"word":"with ","start":2.056,"end":2.195},{"word":"Katherine?","start":2.195,"end":2.892}],"metadata":{"response_id":0}},{"role":"user","content":"Good afternoon. Vista Capital. This is Karen. ","words":[{"word":"Good ","start":9.875999,"end":10.196},{"word":"afternoon. ","start":10.196,"end":10.596},{"word":"Vista ","start":10.596,"end":10.915999},{"word":"Capital. ","start":10.915999,"end":11.235999},{"word":"This ","start":11.235999,"end":11.395999999999999},{"word":"is ","start":11.395999999999999,"end":11.475999999999999},{"word":"Karen. 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May I please speak with Katherine Backus?","words":[{"word":"Hello ","start":12.891,"end":13.169},{"word":"Karen, ","start":13.169,"end":13.402},{"word":"thank ","start":13.402,"end":13.587},{"word":"you ","start":13.587,"end":13.703},{"word":"for ","start":13.703,"end":13.831},{"word":"taking ","start":13.831,"end":14.121},{"word":"my ","start":14.121,"end":14.249},{"word":"call.","start":14.249,"end":14.76},{"word":" May ","start":14.771916748046875,"end":14.968916748046874},{"word":"I ","start":14.968916748046874,"end":15.061916748046874},{"word":"please ","start":15.061916748046874,"end":15.328916748046876},{"word":"speak ","start":15.328916748046876,"end":15.572916748046875},{"word":"with ","start":15.572916748046875,"end":15.711916748046875},{"word":"Katherine ","start":15.711916748046875,"end":16.129916748046874},{"word":"Backus?","start":16.129916748046874,"end":16.895916748046876}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Katherine?","words":[{"word":"Hello, ","start":1.011,"end":1.359},{"word":"may ","start":1.359,"end":1.545},{"word":"I ","start":1.545,"end":1.626},{"word":"please ","start":1.626,"end":1.859},{"word":"speak ","start":1.859,"end":2.056},{"word":"with ","start":2.056,"end":2.195},{"word":"Katherine?","start":2.195,"end":2.892}],"metadata":{"response_id":0}},{"role":"user","content":"Good afternoon. Vista Capital. This is Karen. ","words":[{"word":"Good ","start":9.875999,"end":10.196},{"word":"afternoon. ","start":10.196,"end":10.596},{"word":"Vista ","start":10.596,"end":10.915999},{"word":"Capital. ","start":10.915999,"end":11.235999},{"word":"This ","start":11.235999,"end":11.395999999999999},{"word":"is ","start":11.395999999999999,"end":11.475999999999999},{"word":"Karen. ","start":11.475999999999999,"end":11.636}]},{"role":"agent","content":"Hello Karen, thank you for taking my call. May I please speak with Katherine Backus?","words":[{"word":"Hello ","start":12.891,"end":13.169},{"word":"Karen, ","start":13.169,"end":13.402},{"word":"thank ","start":13.402,"end":13.587},{"word":"you ","start":13.587,"end":13.703},{"word":"for ","start":13.703,"end":13.831},{"word":"taking ","start":13.831,"end":14.121},{"word":"my ","start":14.121,"end":14.249},{"word":"call.","start":14.249,"end":14.76},{"word":" May ","start":14.771916748046875,"end":14.968916748046874},{"word":"I ","start":14.968916748046874,"end":15.061916748046874},{"word":"please ","start":15.061916748046874,"end":15.328916748046876},{"word":"speak ","start":15.328916748046876,"end":15.572916748046875},{"word":"with ","start":15.572916748046875,"end":15.711916748046875},{"word":"Katherine ","start":15.711916748046875,"end":16.129916748046874},{"word":"Backus?","start":16.129916748046874,"end":16.895916748046876}],"metadata":{"response_id":1}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/8c1448736c7ebf32b29e3455f5a1562d7e336e4eb1ba55153a18fac203a15bd2/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/8c1448736c7ebf32b29e3455f5a1562d7e336e4eb1ba55153a18fac203a15bd2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/8c1448736c7ebf32b29e3455f5a1562d7e336e4eb1ba55153a18fac203a15bd2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/8c1448736c7ebf32b29e3455f5a1562d7e336e4eb1ba55153a18fac203a15bd2/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":651,"p90":665.4,"p95":667.2,"p99":668.64,"min":633,"max":669,"num":2,"values":[633,669]},"e2e":{"p50":1127,"p90":1127,"p95":1127,"p99":1127,"min":1127,"max":1127,"num":1,"values":[1127]},"tts":{"p50":268.5,"p90":273.7,"p95":274.35,"p99":274.87,"min":262,"max":275,"num":2,"values":[262,275]},"knowledge_base":{"p50":49.5,"p90":49.9,"p95":49.95,"p99":49.99,"min":49,"max":50,"num":2,"values":[49,50]},"asr":{"p50":30.00000000000091,"p90":44.99935000000005,"p95":47.499275000000125,"p99":49.49921500000019,"min":19.999400000000605,"max":49.9992000000002,"num":6,"values":[19.99959999999919,49.9992000000002,30,39.9994999999999,19.999400000000605,30.00000000000182]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.0166667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":1.4666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":2.475},{"product":"llm_token_surcharge","cost":1.1},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.1833333}],"total_duration_seconds":22,"total_duration_unit_price":0.3291667,"combined_cost":7.2416667},"call_analysis":{"call_summary":"The agent called to speak with Katherine but was answered by Karen from Vista Capital. 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May I please speak with Jennifer Jordan?","words":[{"word":"Thank ","start":67.908,"end":68.175},{"word":"you ","start":68.175,"end":68.315},{"word":"for ","start":68.315,"end":68.489},{"word":"clarifying.","start":68.489,"end":69.452},{"word":" May ","start":69.49841674804688,"end":69.67341674804688},{"word":"I ","start":69.67341674804688,"end":69.77741674804687},{"word":"please ","start":69.77741674804687,"end":70.04441674804687},{"word":"speak ","start":70.04441674804687,"end":70.33441674804688},{"word":"with ","start":70.33441674804688,"end":70.48541674804687},{"word":"Jennifer ","start":70.48541674804687,"end":70.79941674804688},{"word":"Jordan?","start":70.79941674804688,"end":71.31041674804688}],"metadata":{"response_id":7}},{"role":"user","content":"Let me you know which properties he works at? ","words":[{"word":"Let ","start":74.403,"end":74.803},{"word":"me ","start":74.803,"end":75.043},{"word":"you ","start":76.163005,"end":76.403},{"word":"know ","start":76.403,"end":76.563},{"word":"which ","start":76.563,"end":76.723},{"word":"properties ","start":76.723,"end":77.123004},{"word":"he ","start":77.123004,"end":77.283},{"word":"works ","start":77.283,"end":77.523},{"word":"at? ","start":77.523,"end":77.683}]},{"role":"agent","content":"Thank you for your help. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:16:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fe2e321870cec07e728f387dfac","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jessica","last_name":"Noone","full_name":"Jessica Noone","contact_id":"8236","email":"jnoone@windsunsky.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:54:40-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fe2e321870cec07e728f387dfac","X-RetellAI-SipTraceId":"call_fe2e321870cec07e728f387dfac","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168166917,"end_timestamp":1775168203320,"duration_ms":36403,"transcript":"User: Thank you for calling. \nAgent: Hello, am I speaking with Jessica?\nAgent: Sorry to interrupt—am I speaking with Jessica?\nUser: Hi. 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Could you please let me know when would be the best date and time to reach Joe?","words":[{"word":"Thank ","start":45.48,"end":45.759},{"word":"you ","start":45.759,"end":45.887},{"word":"for ","start":45.887,"end":46.026},{"word":"the ","start":46.026,"end":46.13},{"word":"information.","start":46.13,"end":46.978},{"word":" Could ","start":46.98995825195313,"end":47.23295825195312},{"word":"you ","start":47.23295825195312,"end":47.37295825195312},{"word":"please ","start":47.37295825195312,"end":47.685958251953124},{"word":"let ","start":47.685958251953124,"end":47.84895825195313},{"word":"me ","start":47.84895825195313,"end":47.975958251953124},{"word":"know ","start":47.975958251953124,"end":48.25495825195313},{"word":"when ","start":48.25495825195313,"end":48.46395825195312},{"word":"would ","start":48.46395825195312,"end":48.660958251953126},{"word":"be ","start":48.660958251953126,"end":48.788958251953126},{"word":"the ","start":48.788958251953126,"end":48.916958251953126},{"word":"best ","start":48.916958251953126,"end":49.24195825195312},{"word":"date ","start":49.24195825195312,"end":49.508958251953125},{"word":"and ","start":49.508958251953125,"end":49.624958251953124},{"word":"time ","start":49.624958251953124,"end":49.96195825195313},{"word":"to ","start":49.96195825195313,"end":50.14795825195313},{"word":"reach ","start":50.14795825195313,"end":50.51895825195312},{"word":"Joe?","start":50.51895825195312,"end":51.06495825195312}],"metadata":{"response_id":6}},{"role":"agent","content":"Just checking in—could you please let me know when would be the best date and time to reach Joe?","words":[{"word":"Just ","start":62.529,"end":62.726},{"word":"checking ","start":62.726,"end":63.086},{"word":"in—could ","start":63.086,"end":63.667},{"word":"you ","start":63.667,"end":63.771},{"word":"please ","start":63.771,"end":63.992},{"word":"let ","start":63.992,"end":64.143},{"word":"me ","start":64.143,"end":64.236},{"word":"know ","start":64.236,"end":64.596},{"word":"when ","start":64.596,"end":64.828},{"word":"would ","start":64.828,"end":65.014},{"word":"be ","start":65.014,"end":65.153},{"word":"the ","start":65.153,"end":65.304},{"word":"best ","start":65.304,"end":65.583},{"word":"date ","start":65.583,"end":65.78},{"word":"and ","start":65.78,"end":65.896},{"word":"time ","start":65.896,"end":66.198},{"word":"to ","start":66.198,"end":66.314},{"word":"reach ","start":66.314,"end":66.604},{"word":"Joe?","start":66.604,"end":67.15}],"metadata":{"response_id":7}},{"role":"user","content":"Your call is being forwarded to a Mitel voice mail system. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:34-06:00","email":"joseph.tischbern@chedrauiusa.com","phone":"3238697513","firstName":"Joe","lastName":"Tischbern","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"440defc95dd8072aa7cbf876cc4fbfb5","socialdata_lastcheck":null,"email_local":"","email_domain":"chedrauiusa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:34","updated_utc_timestamp":"2026-04-02 17:16:51","created_timestamp":"2025-11-21 09:53:34","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:34-06:00","email":"joseph.tischbern@chedrauiusa.com","phone":"3238697513","firstName":"Joe","lastName":"Tischbern","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"440defc95dd8072aa7cbf876cc4fbfb5","socialdata_lastcheck":null,"email_local":"","email_domain":"chedrauiusa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:34","updated_utc_timestamp":"2026-04-02 17:16:52","created_timestamp":"2025-11-21 09:53:34","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:34-06:00","email":"joseph.tischbern@chedrauiusa.com","phone":"3238697513","firstName":"Joe","lastName":"Tischbern","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"440defc95dd8072aa7cbf876cc4fbfb5","socialdata_lastcheck":null,"email_local":"","email_domain":"chedrauiusa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:34","updated_utc_timestamp":"2026-04-02 17:16:52","created_timestamp":"2025-11-21 09:53:34","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:34-06:00","email":"joseph.tischbern@chedrauiusa.com","phone":"3238697513","firstName":"Joe","lastName":"Tischbern","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"440defc95dd8072aa7cbf876cc4fbfb5","socialdata_lastcheck":null,"email_local":"","email_domain":"chedrauiusa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:34","updated_utc_timestamp":"2026-04-02 17:16:52","created_timestamp":"2025-11-21 09:53:34","updated_timestamp":"2026-04-02 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I’ll continue to hold until a representative is available.","words":[{"word":"Thank ","start":175.647,"end":175.937},{"word":"you ","start":175.937,"end":176.065},{"word":"for ","start":176.065,"end":176.193},{"word":"the ","start":176.193,"end":176.297},{"word":"update.","start":176.297,"end":176.982},{"word":" I’ll ","start":177.02820825195312,"end":177.26120825195312},{"word":"continue ","start":177.26120825195312,"end":177.67920825195313},{"word":"to ","start":177.67920825195313,"end":177.7952082519531},{"word":"hold ","start":177.7952082519531,"end":178.10820825195313},{"word":"until ","start":178.10820825195313,"end":178.35220825195313},{"word":"a ","start":178.35220825195313,"end":178.44520825195312},{"word":"representative ","start":178.44520825195312,"end":179.1762082519531},{"word":"is ","start":179.1762082519531,"end":179.32720825195312},{"word":"available.","start":179.32720825195312,"end":180.04720825195312}],"metadata":{"response_id":10}},{"role":"agent","content":"Just a quick reminder, I’m still on the line waiting to speak with a representative. I appreciate your patience.","words":[{"word":"Just ","start":192.009,"end":192.206},{"word":"a ","start":192.206,"end":192.276},{"word":"quick ","start":192.276,"end":192.462},{"word":"reminder, ","start":192.462,"end":192.88},{"word":"I’m ","start":192.88,"end":193.077},{"word":"still ","start":193.077,"end":193.344},{"word":"on ","start":193.344,"end":193.437},{"word":"the ","start":193.437,"end":193.541},{"word":"line ","start":193.541,"end":193.75},{"word":"waiting ","start":193.75,"end":193.994},{"word":"to ","start":193.994,"end":194.076},{"word":"speak ","start":194.076,"end":194.261},{"word":"with ","start":194.261,"end":194.389},{"word":"a ","start":194.389,"end":194.47},{"word":"representative.","start":194.47,"end":195.341},{"word":" I ","start":195.387,"end":195.515},{"word":"appreciate ","start":195.515,"end":196.003},{"word":"your ","start":196.003,"end":196.154},{"word":"patience.","start":196.154,"end":196.92}],"metadata":{"response_id":11}},{"role":"user","content":"Good afternoon. Tektronix How may I help you? ","words":[{"word":"Good ","start":202.685,"end":203.08501},{"word":"afternoon. ","start":203.08501,"end":203.64501},{"word":"Tektronix ","start":203.64501,"end":204.125},{"word":"How ","start":204.255,"end":204.495},{"word":"may ","start":204.495,"end":204.65499},{"word":"I ","start":204.65499,"end":204.73499},{"word":"help ","start":204.73499,"end":204.895},{"word":"you? ","start":204.895,"end":205.055}]},{"role":"agent","content":"Hello, thank you for taking my call. May I please speak with Jeff?","words":[{"word":"Hello, ","start":206.247,"end":206.607},{"word":"thank ","start":206.607,"end":206.804},{"word":"you ","start":206.804,"end":206.932},{"word":"for ","start":206.932,"end":207.06},{"word":"taking ","start":207.06,"end":207.385},{"word":"my ","start":207.385,"end":207.524},{"word":"call.","start":207.524,"end":208.035},{"word":" May ","start":208.08104174804689,"end":208.26704174804686},{"word":"I ","start":208.26704174804686,"end":208.34804174804688},{"word":"please ","start":208.34804174804688,"end":208.58104174804689},{"word":"speak ","start":208.58104174804689,"end":208.83604174804688},{"word":"with ","start":208.83604174804688,"end":209.0220417480469},{"word":"Jeff?","start":209.0220417480469,"end":209.56804174804688}],"metadata":{"response_id":12}},{"role":"user","content":"With who? Jeff or Jeff? ","words":[{"word":"With ","start":212.07500000000002,"end":212.715},{"word":"who? 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Do you happen to have his new contact information?","words":[{"word":"Thank ","start":241.65,"end":241.963},{"word":"you ","start":241.963,"end":242.103},{"word":"for ","start":242.103,"end":242.23},{"word":"letting ","start":242.23,"end":242.463},{"word":"me ","start":242.463,"end":242.544},{"word":"know.","start":242.544,"end":243.043},{"word":" Do ","start":243.06608325195313,"end":243.18208325195312},{"word":"you ","start":243.18208325195312,"end":243.29808325195313},{"word":"happen ","start":243.29808325195313,"end":243.53108325195313},{"word":"to ","start":243.53108325195313,"end":243.62308325195312},{"word":"have ","start":243.62308325195312,"end":243.79808325195313},{"word":"his ","start":243.79808325195313,"end":243.9250832519531},{"word":"new ","start":243.9250832519531,"end":244.07608325195312},{"word":"contact ","start":244.07608325195312,"end":244.48308325195313},{"word":"information?","start":244.48308325195313,"end":245.31908325195312}],"metadata":{"response_id":18}},{"role":"user","content":"Let's see. 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I’ll continue to hold until a representative is available.","words":[{"word":"Thank ","start":140.191,"end":140.504},{"word":"you.","start":140.504,"end":140.98},{"word":" I’ll ","start":140.992375,"end":141.235375},{"word":"continue ","start":141.235375,"end":141.630375},{"word":"to ","start":141.630375,"end":141.735375},{"word":"hold ","start":141.735375,"end":142.071375},{"word":"until ","start":142.071375,"end":142.408375},{"word":"a ","start":142.408375,"end":142.489375},{"word":"representative ","start":142.489375,"end":143.139375},{"word":"is ","start":143.139375,"end":143.244375},{"word":"available.","start":143.244375,"end":143.999375}],"metadata":{"response_id":8}},{"role":"agent","content":"Just a quick reminder, I’m still on the line waiting for a representative. I’ll continue to hold. 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I’ll continue to hold until a representative is available.","words":[{"word":"Thank ","start":175.647,"end":175.937},{"word":"you ","start":175.937,"end":176.065},{"word":"for ","start":176.065,"end":176.193},{"word":"the ","start":176.193,"end":176.297},{"word":"update.","start":176.297,"end":176.982},{"word":" I’ll ","start":177.02820825195312,"end":177.26120825195312},{"word":"continue ","start":177.26120825195312,"end":177.67920825195313},{"word":"to ","start":177.67920825195313,"end":177.7952082519531},{"word":"hold ","start":177.7952082519531,"end":178.10820825195313},{"word":"until ","start":178.10820825195313,"end":178.35220825195313},{"word":"a ","start":178.35220825195313,"end":178.44520825195312},{"word":"representative ","start":178.44520825195312,"end":179.1762082519531},{"word":"is ","start":179.1762082519531,"end":179.32720825195312},{"word":"available.","start":179.32720825195312,"end":180.04720825195312}],"metadata":{"response_id":10}},{"role":"agent","content":"Just a quick reminder, I’m still on the line waiting to speak with a representative. I appreciate your patience.","words":[{"word":"Just ","start":192.009,"end":192.206},{"word":"a ","start":192.206,"end":192.276},{"word":"quick ","start":192.276,"end":192.462},{"word":"reminder, ","start":192.462,"end":192.88},{"word":"I’m ","start":192.88,"end":193.077},{"word":"still ","start":193.077,"end":193.344},{"word":"on ","start":193.344,"end":193.437},{"word":"the ","start":193.437,"end":193.541},{"word":"line ","start":193.541,"end":193.75},{"word":"waiting ","start":193.75,"end":193.994},{"word":"to ","start":193.994,"end":194.076},{"word":"speak ","start":194.076,"end":194.261},{"word":"with ","start":194.261,"end":194.389},{"word":"a ","start":194.389,"end":194.47},{"word":"representative.","start":194.47,"end":195.341},{"word":" I ","start":195.387,"end":195.515},{"word":"appreciate ","start":195.515,"end":196.003},{"word":"your ","start":196.003,"end":196.154},{"word":"patience.","start":196.154,"end":196.92}],"metadata":{"response_id":11}},{"role":"user","content":"Good afternoon. Tektronix How may I help you? ","words":[{"word":"Good ","start":202.685,"end":203.08501},{"word":"afternoon. ","start":203.08501,"end":203.64501},{"word":"Tektronix ","start":203.64501,"end":204.125},{"word":"How ","start":204.255,"end":204.495},{"word":"may ","start":204.495,"end":204.65499},{"word":"I ","start":204.65499,"end":204.73499},{"word":"help ","start":204.73499,"end":204.895},{"word":"you? ","start":204.895,"end":205.055}]},{"role":"agent","content":"Hello, thank you for taking my call. May I please speak with Jeff?","words":[{"word":"Hello, ","start":206.247,"end":206.607},{"word":"thank ","start":206.607,"end":206.804},{"word":"you ","start":206.804,"end":206.932},{"word":"for ","start":206.932,"end":207.06},{"word":"taking ","start":207.06,"end":207.385},{"word":"my ","start":207.385,"end":207.524},{"word":"call.","start":207.524,"end":208.035},{"word":" May ","start":208.08104174804689,"end":208.26704174804686},{"word":"I ","start":208.26704174804686,"end":208.34804174804688},{"word":"please ","start":208.34804174804688,"end":208.58104174804689},{"word":"speak ","start":208.58104174804689,"end":208.83604174804688},{"word":"with ","start":208.83604174804688,"end":209.0220417480469},{"word":"Jeff?","start":209.0220417480469,"end":209.56804174804688}],"metadata":{"response_id":12}},{"role":"user","content":"With who? Jeff or Jeff? ","words":[{"word":"With ","start":212.07500000000002,"end":212.715},{"word":"who? 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","start":229.64501,"end":229.965}]},{"role":"agent","content":"Thank you, I appreciate your help.","words":[{"word":"Thank ","start":231.869,"end":232.171},{"word":"you, ","start":232.171,"end":232.357},{"word":"I ","start":232.357,"end":232.485},{"word":"appreciate ","start":232.485,"end":232.914},{"word":"your ","start":232.914,"end":233.077},{"word":"help.","start":233.077,"end":233.553}],"metadata":{"response_id":17}},{"role":"user","content":"Oh, he's the Rallyant. ","words":[{"word":"Oh, ","start":237.915,"end":238.23499},{"word":"he's ","start":238.23499,"end":238.555},{"word":"the ","start":238.555,"end":238.63500000000002},{"word":"Rallyant. ","start":238.63500000000002,"end":239.195}]},{"role":"agent","content":"Thank you for letting me know. Do you happen to have his new contact information?","words":[{"word":"Thank ","start":241.65,"end":241.963},{"word":"you ","start":241.963,"end":242.103},{"word":"for ","start":242.103,"end":242.23},{"word":"letting ","start":242.23,"end":242.463},{"word":"me ","start":242.463,"end":242.544},{"word":"know.","start":242.544,"end":243.043},{"word":" Do ","start":243.06608325195313,"end":243.18208325195312},{"word":"you ","start":243.18208325195312,"end":243.29808325195313},{"word":"happen ","start":243.29808325195313,"end":243.53108325195313},{"word":"to ","start":243.53108325195313,"end":243.62308325195312},{"word":"have ","start":243.62308325195312,"end":243.79808325195313},{"word":"his ","start":243.79808325195313,"end":243.9250832519531},{"word":"new ","start":243.9250832519531,"end":244.07608325195312},{"word":"contact ","start":244.07608325195312,"end":244.48308325195313},{"word":"information?","start":244.48308325195313,"end":245.31908325195312}],"metadata":{"response_id":18}},{"role":"user","content":"Let's see. I have a phone number of five zero three six two seven six five two six. ","words":[{"word":"Let's ","start":246.455,"end":246.775},{"word":"see. ","start":246.775,"end":247.01499},{"word":"I ","start":247.01499,"end":247.09499},{"word":"have ","start":247.09499,"end":247.255},{"word":"a ","start":247.255,"end":247.415},{"word":"phone ","start":247.415,"end":247.57499},{"word":"number ","start":247.57499,"end":247.815},{"word":"of ","start":247.815,"end":247.975},{"word":"five ","start":247.975,"end":248.13500000000002},{"word":"zero ","start":248.13500000000002,"end":248.455},{"word":"three ","start":248.455,"end":248.775},{"word":"six ","start":250.465,"end":250.945},{"word":"two ","start":250.945,"end":251.185},{"word":"seven ","start":251.185,"end":251.82502},{"word":"six ","start":251.985,"end":252.38500000000002},{"word":"five ","start":252.38500000000002,"end":252.625},{"word":"two ","start":252.625,"end":252.86501},{"word":"six. 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agent called Tektronix customer care and navigated the phone menu to reach a representative. After waiting on hold for some time, the agent spoke with a person who confirmed Jeff Jones was not available but provided a new contact number. The call ended after the agent thanked the contact and said goodbye.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 agent reached Tektronix representative who provided updated contact number for Jeff Jones","call_summary_title":"Contacted Tektronix, obtained new contact number for Jeff Jones","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"90%. The official opening was delivered after identity confirmation (+5%), all necessary questions were asked except no survey questions were part of this call (-5%), valid outcome assigned (+5%), and approved closing spoken (+5%).","Official Opening Gate Accuracy":"100%. 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Verbatim survey compliance and mandatory phrase detection were not applicable as no survey was conducted.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4710,5393,5735,5758,5535,5576,5597,5634,5452,5487,5513,5551,5134,5960,5960,5163,5177,5204,5225,5587,5595,5614,5289],"average":5471.695652173913,"num_requests":23},"tool_calls":[{"tool_call_id":"1401d6122ac3fb1a","name":"press_digit","type":"press_digit","start_time_sec":20.624,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+18008339200","direction":"outbound"},"event_timestamp":1775168210316} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8979 CALL ID: call_fd11daa16cf7b6f2183d0a91b04 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:11:16-05:00","email":"jeff.jones@tektronix.com","phone":"5036276526","firstName":"Jeff","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"07b48d7416257906b2634067cd38480c","socialdata_lastcheck":null,"email_local":"","email_domain":"tektronix.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:16","updated_utc_timestamp":"2026-04-02 17:16:50","created_timestamp":"2026-03-18 09:11:16","updated_timestamp":"2026-04-02 17:16:50","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/8979\/automationEntryCounts"},"id":"8979","organization":null}],"fieldValue":{"contact":"8979","field":"76","value":"The agent called Tektronix customer care and navigated the phone menu to reach a representative. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:11:16-05:00","email":"jeff.jones@tektronix.com","phone":"5036276526","firstName":"Jeff","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"07b48d7416257906b2634067cd38480c","socialdata_lastcheck":null,"email_local":"","email_domain":"tektronix.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:16","updated_utc_timestamp":"2026-04-02 17:16:51","created_timestamp":"2026-03-18 09:11:16","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:11:16-05:00","email":"jeff.jones@tektronix.com","phone":"5036276526","firstName":"Jeff","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"07b48d7416257906b2634067cd38480c","socialdata_lastcheck":null,"email_local":"","email_domain":"tektronix.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:16:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:16","updated_utc_timestamp":"2026-04-02 17:16:52","created_timestamp":"2026-03-18 09:11:16","updated_timestamp":"2026-04-02 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Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to absence of survey questions and required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4702,4829,5199],"average":4910,"num_requests":3},"tool_calls":[{"tool_call_id":"00beecb8cc8fa349","name":"end_call","type":"end_call","start_time_sec":50.765}],"from_number":"+14374657779","to_number":"+12503424489","direction":"outbound"},"event_timestamp":1775168223989} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6765 CALL ID: call_921d18cbbb02da8dda9c2971cb2 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:18-06:00","email":"jess.wall@kickinghorsecoffee.com","phone":"6043352894","firstName":"Jess","lastName":"Wall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"819d0240822a13514041c52618099624","socialdata_lastcheck":null,"email_local":"","email_domain":"kickinghorsecoffee.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:18","updated_utc_timestamp":"2026-04-02 17:17:04","created_timestamp":"2025-11-18 09:46:18","updated_timestamp":"2026-04-02 17:17:04","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/automationEntryCounts"},"id":"6765","organization":null}],"fieldValue":{"contact":"6765","field":"76","value":"The agent called the number but reached an automated system for Kicking Horse Coffee, which provided information and instructions. 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no de t\u00e9l\u00e9phone\u00a0: 8882875282 Nov 20 2025 vm\r\nNov 25 2025 vm\n2026 Apr 02 call reached automated system for Kicking Horse Coffee","cdate":"2025-11-20T11:30:09-06:00","udate":"2026-04-02T17:17:04-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189225\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189225\/field"},"owner":"6765","id":"189225"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:18-06:00","email":"jess.wall@kickinghorsecoffee.com","phone":"6043352894","firstName":"Jess","lastName":"Wall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"819d0240822a13514041c52618099624","socialdata_lastcheck":null,"email_local":"","email_domain":"kickinghorsecoffee.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:18","updated_utc_timestamp":"2026-04-02 17:17:05","created_timestamp":"2025-11-18 09:46:18","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:18-06:00","email":"jess.wall@kickinghorsecoffee.com","phone":"6043352894","firstName":"Jess","lastName":"Wall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"819d0240822a13514041c52618099624","socialdata_lastcheck":null,"email_local":"","email_domain":"kickinghorsecoffee.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:18","updated_utc_timestamp":"2026-04-02 17:17:05","created_timestamp":"2025-11-18 09:46:18","updated_timestamp":"2026-04-02 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Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to absence of survey questions and required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4702,4829,5199],"average":4910,"num_requests":3},"tool_calls":[{"tool_call_id":"00beecb8cc8fa349","name":"end_call","type":"end_call","start_time_sec":50.765}],"from_number":"+14374657779","to_number":"+12503424489","direction":"outbound"},"event_timestamp":1775168223989} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6765 CALL ID: call_921d18cbbb02da8dda9c2971cb2 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:18-06:00","email":"jess.wall@kickinghorsecoffee.com","phone":"6043352894","firstName":"Jess","lastName":"Wall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"819d0240822a13514041c52618099624","socialdata_lastcheck":null,"email_local":"","email_domain":"kickinghorsecoffee.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:18","updated_utc_timestamp":"2026-04-02 17:17:06","created_timestamp":"2025-11-18 09:46:18","updated_timestamp":"2026-04-02 17:17:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6765\/automationEntryCounts"},"id":"6765","organization":null}],"fieldValue":{"contact":"6765","field":"76","value":"The agent called the number but reached an automated system for Kicking Horse Coffee, which provided information and instructions. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:18-06:00","email":"jess.wall@kickinghorsecoffee.com","phone":"6043352894","firstName":"Jess","lastName":"Wall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"819d0240822a13514041c52618099624","socialdata_lastcheck":null,"email_local":"","email_domain":"kickinghorsecoffee.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:18","updated_utc_timestamp":"2026-04-02 17:17:06","created_timestamp":"2025-11-18 09:46:18","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:18-06:00","email":"jess.wall@kickinghorsecoffee.com","phone":"6043352894","firstName":"Jess","lastName":"Wall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"819d0240822a13514041c52618099624","socialdata_lastcheck":null,"email_local":"","email_domain":"kickinghorsecoffee.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:18","updated_utc_timestamp":"2026-04-02 17:17:06","created_timestamp":"2025-11-18 09:46:18","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:17:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_602f66cd435b8ac66782d0aa2c8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Julie","last_name":"Shaffer","full_name":"Julie 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This call may be monitored or recorded for quality assurance. Please hold for the next available representative. \nAgent: Thank you. I will hold for the next available representative.\nUser: Thank you for calling Sound Transit. This is Sharnell. How may I assist you? \nAgent: Hello Sharnell, may I please speak with Julie?\nUser: Okay. Can I have Julie's last name? \nAgent: Certainly. Her last name is Shaffer. May I speak with Julie Shaffer, please?\nAgent: Just checking in—would it be possible to speak with Julie Shaffer, please?\nUser: The number you are calling is temporarily unavailable. Please try later. \nAgent: Thank \n","transcript_object":[{"role":"user","content":"Thank you for calling Sound Transit. This call may be monitored or recorded for quality assurance. Please hold for the next available representative. 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I will hold for the next available representative.","words":[{"word":"Thank ","start":11.65,"end":11.987},{"word":"you.","start":11.987,"end":12.416},{"word":" I ","start":13.941,"end":14.034},{"word":"will ","start":14.034,"end":14.197},{"word":"hold ","start":14.197,"end":14.383},{"word":"for ","start":14.383,"end":14.487},{"word":"the ","start":14.487,"end":14.592},{"word":"next ","start":14.592,"end":14.824},{"word":"available ","start":14.824,"end":15.242},{"word":"representative.","start":15.242,"end":16.078}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you for calling Sound Transit. This is Sharnell. How may I assist you? ","words":[{"word":"Thank ","start":17.266000000000002,"end":17.506},{"word":"you ","start":17.506,"end":17.666},{"word":"for ","start":17.666,"end":17.905999},{"word":"calling ","start":17.905999,"end":18.226000000000003},{"word":"Sound ","start":18.226000000000003,"end":18.546000000000003},{"word":"Transit. 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Can I have Julie's last name? ","words":[{"word":"Okay. ","start":27.606,"end":28.086000000000002},{"word":"Can ","start":28.086000000000002,"end":28.246000000000002},{"word":"I ","start":28.246000000000002,"end":28.325999000000003},{"word":"have ","start":28.325999000000003,"end":28.486},{"word":"Julie's ","start":28.486,"end":28.966},{"word":"last ","start":28.966,"end":29.206000000000003},{"word":"name? ","start":29.206000000000003,"end":29.446}]},{"role":"agent","content":"Certainly. Her last name is Shaffer. May I speak with Julie Shaffer, please?","words":[{"word":"Certainly.","start":30.652,"end":31.406},{"word":" Her ","start":31.452375,"end":31.661375},{"word":"last ","start":31.661375,"end":31.940375},{"word":"name ","start":31.940375,"end":32.149375},{"word":"is ","start":32.149375,"end":32.254375},{"word":"Shaffer.","start":32.254375,"end":32.939375},{"word":" May ","start":32.984875,"end":33.112875},{"word":"I ","start":33.112875,"end":33.182875},{"word":"speak ","start":33.182875,"end":33.414875},{"word":"with ","start":33.414875,"end":33.577875},{"word":"Julie ","start":33.577875,"end":33.855875},{"word":"Shaffer, ","start":33.855875,"end":34.227875},{"word":"please?","start":34.227875,"end":34.796875}],"metadata":{"response_id":3}},{"role":"agent","content":"Just checking in—would it be possible to speak with Julie Shaffer, please?","words":[{"word":"Just ","start":47.026,"end":47.246},{"word":"checking ","start":47.246,"end":47.629},{"word":"in—would ","start":47.629,"end":48.047},{"word":"it ","start":48.047,"end":48.14},{"word":"be ","start":48.14,"end":48.245},{"word":"possible ","start":48.245,"end":48.663},{"word":"to ","start":48.663,"end":48.744},{"word":"speak ","start":48.744,"end":48.965},{"word":"with ","start":48.965,"end":49.104},{"word":"Julie ","start":49.104,"end":49.359},{"word":"Shaffer, ","start":49.359,"end":49.719},{"word":"please?","start":49.719,"end":50.288}],"metadata":{"response_id":4}},{"role":"user","content":"The number you are calling is temporarily unavailable. Please try later. ","words":[{"word":"The ","start":53.106,"end":53.426},{"word":"number ","start":53.426,"end":53.666000000000004},{"word":"you ","start":53.666000000000004,"end":53.826},{"word":"are ","start":53.826,"end":53.986000000000004},{"word":"calling ","start":53.986000000000004,"end":54.306000000000004},{"word":"is ","start":54.306000000000004,"end":54.626000000000005},{"word":"temporarily ","start":54.626000000000005,"end":55.266},{"word":"unavailable. ","start":55.266,"end":55.906003},{"word":"Please ","start":57.126000000000005,"end":57.526},{"word":"try ","start":57.526,"end":57.766},{"word":"later. ","start":57.766,"end":58.006}]},{"role":"agent","content":"Thank ","words":[{"word":"Thank ","start":59.39,"end":59.692}],"metadata":{"response_id":6}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling Sound Transit. This call may be monitored or recorded for quality assurance. Please hold for the next available representative. ","words":[{"word":"Thank ","start":0.11599999999999999,"end":0.43599997999999995},{"word":"you ","start":0.43599997999999995,"end":0.5960000000000001},{"word":"for ","start":0.5960000000000001,"end":0.83599995},{"word":"calling ","start":0.83599995,"end":1.076},{"word":"Sound ","start":1.076,"end":1.4759999000000001},{"word":"Transit. ","start":1.4759999000000001,"end":1.796},{"word":"This ","start":2.346,"end":2.666},{"word":"call ","start":2.666,"end":2.986},{"word":"may ","start":2.986,"end":3.1460001},{"word":"be ","start":3.1460001,"end":3.306},{"word":"monitored ","start":3.306,"end":3.786},{"word":"or ","start":3.786,"end":4.1059997},{"word":"recorded ","start":4.1059997,"end":4.506000299999999},{"word":"for ","start":4.506000299999999,"end":4.826},{"word":"quality ","start":4.826,"end":5.305999999999999},{"word":"assurance. 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I will hold for the next available representative.","words":[{"word":"Thank ","start":11.65,"end":11.987},{"word":"you.","start":11.987,"end":12.416},{"word":" I ","start":13.941,"end":14.034},{"word":"will ","start":14.034,"end":14.197},{"word":"hold ","start":14.197,"end":14.383},{"word":"for ","start":14.383,"end":14.487},{"word":"the ","start":14.487,"end":14.592},{"word":"next ","start":14.592,"end":14.824},{"word":"available ","start":14.824,"end":15.242},{"word":"representative.","start":15.242,"end":16.078}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you for calling Sound Transit. This is Sharnell. How may I assist you? ","words":[{"word":"Thank ","start":17.266000000000002,"end":17.506},{"word":"you ","start":17.506,"end":17.666},{"word":"for ","start":17.666,"end":17.905999},{"word":"calling ","start":17.905999,"end":18.226000000000003},{"word":"Sound ","start":18.226000000000003,"end":18.546000000000003},{"word":"Transit. 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Can I have Julie's last name? ","words":[{"word":"Okay. ","start":27.606,"end":28.086000000000002},{"word":"Can ","start":28.086000000000002,"end":28.246000000000002},{"word":"I ","start":28.246000000000002,"end":28.325999000000003},{"word":"have ","start":28.325999000000003,"end":28.486},{"word":"Julie's ","start":28.486,"end":28.966},{"word":"last ","start":28.966,"end":29.206000000000003},{"word":"name? ","start":29.206000000000003,"end":29.446}]},{"role":"agent","content":"Certainly. Her last name is Shaffer. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:25-05:00","email":"julie.shaffer@soundtransit.org","phone":"4253012499","firstName":"Julie","lastName":"Shaffer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"64b0a41f6d6f59dd6dd74a6c52ba03a3","socialdata_lastcheck":null,"email_local":"","email_domain":"soundtransit.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:25","updated_utc_timestamp":"2026-04-02 17:17:17","created_timestamp":"2026-03-18 09:12:25","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:06-06:00","email":"jessica.wakefield@allcarehealth.com","phone":"5419684268","firstName":"Jessica","lastName":"Wakefield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"a18ad20b8c5bb1b1c74840250794fa7b","socialdata_lastcheck":null,"email_local":"","email_domain":"allcarehealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:06","updated_utc_timestamp":"2026-04-02 17:17:22","created_timestamp":"2025-11-21 09:54:06","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:06-06:00","email":"jessica.wakefield@allcarehealth.com","phone":"5419684268","firstName":"Jessica","lastName":"Wakefield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"a18ad20b8c5bb1b1c74840250794fa7b","socialdata_lastcheck":null,"email_local":"","email_domain":"allcarehealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:06","updated_utc_timestamp":"2026-04-02 17:17:22","created_timestamp":"2025-11-21 09:54:06","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:06-06:00","email":"jessica.wakefield@allcarehealth.com","phone":"5419684268","firstName":"Jessica","lastName":"Wakefield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"a18ad20b8c5bb1b1c74840250794fa7b","socialdata_lastcheck":null,"email_local":"","email_domain":"allcarehealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:06","updated_utc_timestamp":"2026-04-02 17:17:22","created_timestamp":"2025-11-21 09:54:06","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:06-06:00","email":"jessica.wakefield@allcarehealth.com","phone":"5419684268","firstName":"Jessica","lastName":"Wakefield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"a18ad20b8c5bb1b1c74840250794fa7b","socialdata_lastcheck":null,"email_local":"","email_domain":"allcarehealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:06","updated_utc_timestamp":"2026-04-02 17:17:23","created_timestamp":"2025-11-21 09:54:06","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:06-06:00","email":"jessica.wakefield@allcarehealth.com","phone":"5419684268","firstName":"Jessica","lastName":"Wakefield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"a18ad20b8c5bb1b1c74840250794fa7b","socialdata_lastcheck":null,"email_local":"","email_domain":"allcarehealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:06","updated_utc_timestamp":"2026-04-02 17:17:23","created_timestamp":"2025-11-21 09:54:06","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:17:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f1fb11df8c61368d08123b4c37e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Julia","last_name":"Tierney","full_name":"Julia Tierney","contact_id":"7155","email":"julia.tierney@optimizely.com","orgname":"","bloc_notes_ac":"6035940249\r\nDec 3 2025 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Survey Order Integrity, Skip Logic Accuracy, Verbatim Survey Compliance, and Mandatory Phrase Detection are all 100% by default as no survey or script elements were delivered due to no human answer.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4714],"average":4714,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14153266234","direction":"outbound"},"event_timestamp":1775168246878} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7155 CALL ID: call_f1fb11df8c61368d08123b4c37e EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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Verbatim survey compliance and mandatory phrase detection are zero due to absence of survey questions and required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4691,5512,5861,5871],"average":5483.75,"num_requests":4},"tool_calls":[{"tool_call_id":"d8d2d6d90fab06a4","name":"end_call","type":"end_call","start_time_sec":77.534}],"from_number":"+14374657779","to_number":"+18554693842","direction":"outbound"},"event_timestamp":1775168256336} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7307 CALL ID: call_e872263ea2168e1a58865b7aeac EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kamila@zevia.com","phone":"4243452189","firstName":"Kamila","lastName":"Evans","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2b6b20d2a8b9572c4070b1d95a454ed8","socialdata_lastcheck":null,"email_local":"","email_domain":"zevia.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 17:17:36","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 17:17:36","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/automationEntryCounts"},"id":"7307","organization":null}],"fieldValue":{"contact":"7307","field":"76","value":"The call connected to an automated system for Zevia, which provided a menu of options for different departments. The agent ended the call after the automated message played, without reaching a human or completing any survey or task.","cdate":"2026-04-02T17:17:36-05:00","udate":"2026-04-02T17:17:36-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402681\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402681\/field"},"owner":"7307","id":"402681"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kamila@zevia.com","phone":"4243452189","firstName":"Kamila","lastName":"Evans","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2b6b20d2a8b9572c4070b1d95a454ed8","socialdata_lastcheck":null,"email_local":"","email_domain":"zevia.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 17:17:37","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 17:17:37","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/automationEntryCounts"},"id":"7307","organization":null}],"fieldValue":{"contact":"7307","field":"77","value":"Call reached automated system, no human interaction","cdate":"2026-04-02T17:17:37-05:00","udate":"2026-04-02T17:17:37-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402682\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402682\/field"},"owner":"7307","id":"402682"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kamila@zevia.com","phone":"4243452189","firstName":"Kamila","lastName":"Evans","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2b6b20d2a8b9572c4070b1d95a454ed8","socialdata_lastcheck":null,"email_local":"","email_domain":"zevia.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 17:17:37","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kamila@zevia.com","phone":"4243452189","firstName":"Kamila","lastName":"Evans","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2b6b20d2a8b9572c4070b1d95a454ed8","socialdata_lastcheck":null,"email_local":"","email_domain":"zevia.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 17:17:37","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 17:17:37","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7307\/automationEntryCounts"},"id":"7307","organization":null}],"fieldValue":{"contact":"7307","field":"88","value":"No","cdate":"2026-04-02T17:17:37-05:00","udate":"2026-04-02T17:17:37-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402685\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402685\/field"},"owner":"7307","id":"402685"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kamila@zevia.com","phone":"4243452189","firstName":"Kamila","lastName":"Evans","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2b6b20d2a8b9572c4070b1d95a454ed8","socialdata_lastcheck":null,"email_local":"","email_domain":"zevia.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 17:17:38","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"kamila@zevia.com","phone":"4243452189","firstName":"Kamila","lastName":"Evans","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2b6b20d2a8b9572c4070b1d95a454ed8","socialdata_lastcheck":null,"email_local":"","email_domain":"zevia.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 17:17:38","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:17:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d834e8b9bf4a565712462036449","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kerrie","last_name":"Rose","full_name":"Kerrie Rose","contact_id":"7034","email":"kerrie.rose@pivotalventures.org","orgname":"","bloc_notes_ac":"3109957139\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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Mandatory phrase detection is 0% due to absence of required phrases. The call ended at voicemail, so the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4732],"average":4732,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14254974300","direction":"outbound"},"event_timestamp":1775168266959} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7034 CALL ID: call_d834e8b9bf4a565712462036449 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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call was made to Gates Ventures but reached voicemail, and no conversation with a human took place.","cdate":"2026-04-02T16:56:50-05:00","udate":"2026-04-02T17:17:47-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400726\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400726\/field"},"owner":"7034","id":"400726"}} FIELD 77 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"kerrie.rose@pivotalventures.org","phone":"4256334674","firstName":"Kerrie","lastName":"Rose","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a135c5287bc30f542016b9235b9cd86b","socialdata_lastcheck":null,"email_local":"","email_domain":"pivotalventures.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:49","updated_utc_timestamp":"2026-04-02 17:17:47","created_timestamp":"2025-11-21 09:53:49","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"kerrie.rose@pivotalventures.org","phone":"4256334674","firstName":"Kerrie","lastName":"Rose","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a135c5287bc30f542016b9235b9cd86b","socialdata_lastcheck":null,"email_local":"","email_domain":"pivotalventures.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:49","updated_utc_timestamp":"2026-04-02 17:17:47","created_timestamp":"2025-11-21 09:53:49","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"kerrie.rose@pivotalventures.org","phone":"4256334674","firstName":"Kerrie","lastName":"Rose","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a135c5287bc30f542016b9235b9cd86b","socialdata_lastcheck":null,"email_local":"","email_domain":"pivotalventures.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:17:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:49","updated_utc_timestamp":"2026-04-02 17:17:47","created_timestamp":"2025-11-21 09:53:49","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:17:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cb8f024fc18cc8cd9472b8ab339","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kris","last_name":"Hunter","full_name":"Kris Hunter","contact_id":"6796","email":"khunter@technologyforliving.org","orgname":"","bloc_notes_ac":"autre no de téléphone : 8663261245\r\nNov 20 2025 she is unreachable\n2026 Apr 02 call reached voicemail, no live 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","words":[{"word":"You've ","start":20.578,"end":21.057999},{"word":"reached ","start":21.057999,"end":21.218},{"word":"Technology ","start":21.218,"end":21.778},{"word":"for ","start":21.778,"end":22.017999999999997},{"word":"Living ","start":22.017999999999997,"end":22.258},{"word":"program. ","start":22.258,"end":22.657999999999998},{"word":"TIL. ","start":22.907999999999998,"end":23.787997999999998},{"word":"We ","start":23.787997999999998,"end":24.107999999999997},{"word":"can't ","start":24.107999999999997,"end":24.348},{"word":"take ","start":24.348,"end":24.508},{"word":"your ","start":24.508,"end":24.668},{"word":"call ","start":24.668,"end":24.828},{"word":"right ","start":24.828,"end":24.988},{"word":"now. 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I’m holding for John, please.","words":[{"word":"Hello, ","start":56.479,"end":56.885},{"word":"is ","start":56.885,"end":57.048},{"word":"anyone ","start":57.048,"end":57.28},{"word":"available ","start":57.28,"end":57.628},{"word":"to ","start":57.628,"end":57.733},{"word":"assist ","start":57.733,"end":58.046},{"word":"me?","start":58.046,"end":58.453},{"word":" I’m ","start":58.46479174804688,"end":58.70779174804687},{"word":"holding ","start":58.70779174804687,"end":59.02179174804687},{"word":"for ","start":59.02179174804687,"end":59.160791748046876},{"word":"John, ","start":59.160791748046876,"end":59.450791748046875},{"word":"please.","start":59.450791748046875,"end":60.124791748046874}],"metadata":{"response_id":3}},{"role":"user","content":"Holding for John. ","words":[{"word":"Holding ","start":62.4,"end":62.96},{"word":"for ","start":62.96,"end":63.279998},{"word":"John. ","start":63.279998,"end":63.599998}]},{"role":"agent","content":"Thank you. I’ll wait on the line.","words":[{"word":"Thank ","start":65.452,"end":65.766},{"word":"you.","start":65.766,"end":66.114},{"word":" I’ll ","start":66.16004174804688,"end":66.36904174804687},{"word":"wait ","start":66.36904174804687,"end":66.54404174804688},{"word":"on ","start":66.54404174804688,"end":66.63604174804688},{"word":"the ","start":66.63604174804688,"end":66.75304174804687},{"word":"line.","start":66.75304174804687,"end":67.32104174804688}],"metadata":{"response_id":4}},{"role":"user","content":"Hi. Good morning. So there, What John in specific? John what's the last name? ","words":[{"word":"Hi. ","start":70.40999500000001,"end":70.97000000000001},{"word":"Good ","start":70.97000000000001,"end":71.29},{"word":"morning. 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I’m looking to speak with John Weinbrecht, please.","words":[{"word":"Thank ","start":78.156,"end":78.423},{"word":"you ","start":78.423,"end":78.539},{"word":"for ","start":78.539,"end":78.678},{"word":"asking.","start":78.678,"end":79.305},{"word":" I’m ","start":79.35145825195312,"end":79.53745825195313},{"word":"looking ","start":79.53745825195313,"end":79.83945825195312},{"word":"to ","start":79.83945825195312,"end":79.93245825195312},{"word":"speak ","start":79.93245825195312,"end":80.15345825195313},{"word":"with ","start":80.15345825195313,"end":80.28045825195312},{"word":"John ","start":80.28045825195312,"end":80.48945825195312},{"word":"Weinbrecht, ","start":80.48945825195312,"end":81.02345825195313},{"word":"please.","start":81.02345825195313,"end":81.67345825195312}],"metadata":{"response_id":7}},{"role":"user","content":"Available. Give me one moment. ","words":[{"word":"Available. ","start":86.61,"end":87.57000000000001},{"word":"Give ","start":87.57000000000001,"end":87.65},{"word":"me ","start":87.65,"end":87.81},{"word":"one ","start":87.81,"end":87.97000000000001},{"word":"moment. ","start":87.97000000000001,"end":88.29}]},{"role":"agent","content":"Thank you very much. I’ll hold.","words":[{"word":"Thank ","start":91.336,"end":91.603},{"word":"you ","start":91.603,"end":91.742},{"word":"very ","start":91.742,"end":91.997},{"word":"much.","start":91.997,"end":92.566},{"word":" I’ll ","start":92.61233325195313,"end":92.78733325195313},{"word":"hold.","start":92.78733325195313,"end":93.30933325195312}],"metadata":{"response_id":8}},{"role":"agent","content":"Just checking in—am I still connected? I’m waiting to speak with John Weinbrecht. Thank you.","words":[{"word":"Just ","start":105.12,"end":105.364},{"word":"checking ","start":105.364,"end":105.759},{"word":"in—am ","start":105.759,"end":106.084},{"word":"I ","start":106.084,"end":106.153},{"word":"still ","start":106.153,"end":106.386},{"word":"connected?","start":106.386,"end":107.14},{"word":" I’m ","start":107.16325,"end":107.36125},{"word":"waiting ","start":107.36125,"end":107.65125},{"word":"to ","start":107.65125,"end":107.74425},{"word":"speak ","start":107.74425,"end":107.97625},{"word":"with ","start":107.97625,"end":108.12725},{"word":"John ","start":108.12725,"end":108.42925},{"word":"Weinbrecht.","start":108.42925,"end":109.23025},{"word":" Thank ","start":109.27604174804688,"end":109.53204174804688},{"word":"you.","start":109.53204174804688,"end":109.97304174804688}],"metadata":{"response_id":9}},{"role":"user","content":"Hi. John is currently not available. Could I take a message? ","words":[{"word":"Hi. 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When do you think would be the best date and time to reach John?","words":[{"word":"Thank ","start":127.172,"end":127.451},{"word":"you ","start":127.451,"end":127.567},{"word":"for ","start":127.567,"end":127.706},{"word":"letting ","start":127.706,"end":127.973},{"word":"me ","start":127.973,"end":128.078},{"word":"know.","start":128.078,"end":128.6},{"word":" When ","start":128.64608325195312,"end":128.84408325195312},{"word":"do ","start":128.84408325195312,"end":128.9250832519531},{"word":"you ","start":128.9250832519531,"end":129.03008325195313},{"word":"think ","start":129.03008325195313,"end":129.21508325195313},{"word":"would ","start":129.21508325195313,"end":129.37808325195311},{"word":"be ","start":129.37808325195311,"end":129.47108325195313},{"word":"the ","start":129.47108325195313,"end":129.6100832519531},{"word":"best ","start":129.6100832519531,"end":129.88908325195314},{"word":"date ","start":129.88908325195314,"end":130.13308325195314},{"word":"and ","start":130.13308325195314,"end":130.23708325195312},{"word":"time ","start":130.23708325195312,"end":130.48108325195312},{"word":"to ","start":130.48108325195312,"end":130.59708325195314},{"word":"reach ","start":130.59708325195314,"end":130.89908325195313},{"word":"John?","start":130.89908325195313,"end":131.52608325195314}],"metadata":{"response_id":11}},{"role":"user","content":"Essentially tomorrow. Don't really have a time. ","words":[{"word":"Essentially ","start":134.4,"end":134.80001},{"word":"tomorrow. ","start":134.80001,"end":135.44001},{"word":"Don't ","start":135.44001,"end":135.6},{"word":"really ","start":135.6,"end":135.76},{"word":"have ","start":135.76,"end":135.92},{"word":"a ","start":135.92,"end":136},{"word":"time. ","start":136,"end":136.16}]},{"role":"agent","content":"No worries, I'll call back later. Goodbye.","words":[{"word":"No ","start":137.469,"end":137.632},{"word":"worries, ","start":137.632,"end":137.899},{"word":"I'll ","start":137.899,"end":138.061},{"word":"call ","start":138.061,"end":138.247},{"word":"back ","start":138.247,"end":138.456},{"word":"later.","start":138.456,"end":138.967},{"word":" Goodbye.","start":138.97883325195312,"end":139.57083325195313}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling NIC Industries. Home of prismatic powders, Cerakote ceramic coatings, and Performance Materials, the world's leading manufacturer of coating technologies, proudly manufactured in the USA. Please stay on the line for the next available coding specialist Our team is excited to speak with you. If you know the extension of the person you are trying to reach, please enter it now. ","words":[{"word":"Thank ","start":0.52,"end":0.7599999700000001},{"word":"you ","start":0.7599999700000001,"end":0.92},{"word":"for ","start":0.92,"end":1.1600000000000001},{"word":"calling ","start":1.1600000000000001,"end":1.56},{"word":"NIC ","start":1.56,"end":1.96},{"word":"Industries. 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I will stay on the line ","words":[{"word":"Thank ","start":33.001,"end":33.245},{"word":"you ","start":33.245,"end":33.349},{"word":"for ","start":33.349,"end":33.477},{"word":"the ","start":33.477,"end":33.581},{"word":"information.","start":33.581,"end":34.394},{"word":" I ","start":34.41708325195312,"end":34.54508325195312},{"word":"will ","start":34.54508325195312,"end":34.742083251953126},{"word":"stay ","start":34.742083251953126,"end":34.95108325195312},{"word":"on ","start":34.95108325195312,"end":35.056083251953126},{"word":"the ","start":35.056083251953126,"end":35.160083251953125},{"word":"line ","start":35.160083251953125,"end":35.42708325195313}],"metadata":{"response_id":1}},{"role":"user","content":"Your ","words":[{"word":"Your ","start":35.56,"end":35.88}]},{"role":"agent","content":"for the next ","words":[{"word":"for ","start":35.42708325195313,"end":35.578083251953124},{"word":"the ","start":35.578083251953124,"end":35.68308325195313},{"word":"next ","start":35.68308325195313,"end":35.950083251953124}],"metadata":{"response_id":1}},{"role":"user","content":"call will be recorded for quality assurance and training purposes. ","words":[{"word":"call ","start":35.88,"end":36.119998},{"word":"will ","start":36.119998,"end":36.439997999999996},{"word":"be ","start":36.439997999999996,"end":36.599998},{"word":"recorded ","start":36.599998,"end":37.079997},{"word":"for ","start":37.079997,"end":37.399997},{"word":"quality ","start":37.399997,"end":37.8},{"word":"assurance ","start":37.8,"end":38.279998},{"word":"and ","start":38.279998,"end":38.599998},{"word":"training ","start":38.599998,"end":39},{"word":"purposes. ","start":39,"end":39.399997}]},{"role":"agent","content":"Thank you for letting me know. I will wait for the next available person.","words":[{"word":"Thank ","start":41.525,"end":41.78},{"word":"you ","start":41.78,"end":41.896},{"word":"for ","start":41.896,"end":42.024},{"word":"letting ","start":42.024,"end":42.268},{"word":"me ","start":42.268,"end":42.361},{"word":"know.","start":42.361,"end":42.895},{"word":" I ","start":42.917625,"end":43.057625},{"word":"will ","start":43.057625,"end":43.254625},{"word":"wait ","start":43.254625,"end":43.463625},{"word":"for ","start":43.463625,"end":43.602625},{"word":"the ","start":43.602625,"end":43.707625},{"word":"next ","start":43.707625,"end":43.951625},{"word":"available ","start":43.951625,"end":44.450625},{"word":"person.","start":44.450625,"end":45.077625}],"metadata":{"response_id":2}},{"role":"agent","content":"Hello, is anyone available to assist me? I’m holding for John, please.","words":[{"word":"Hello, ","start":56.479,"end":56.885},{"word":"is ","start":56.885,"end":57.048},{"word":"anyone ","start":57.048,"end":57.28},{"word":"available ","start":57.28,"end":57.628},{"word":"to ","start":57.628,"end":57.733},{"word":"assist ","start":57.733,"end":58.046},{"word":"me?","start":58.046,"end":58.453},{"word":" I’m ","start":58.46479174804688,"end":58.70779174804687},{"word":"holding ","start":58.70779174804687,"end":59.02179174804687},{"word":"for ","start":59.02179174804687,"end":59.160791748046876},{"word":"John, ","start":59.160791748046876,"end":59.450791748046875},{"word":"please.","start":59.450791748046875,"end":60.124791748046874}],"metadata":{"response_id":3}},{"role":"user","content":"Holding for John. ","words":[{"word":"Holding ","start":62.4,"end":62.96},{"word":"for ","start":62.96,"end":63.279998},{"word":"John. ","start":63.279998,"end":63.599998}]},{"role":"agent","content":"Thank you. I’ll wait on the line.","words":[{"word":"Thank ","start":65.452,"end":65.766},{"word":"you.","start":65.766,"end":66.114},{"word":" I’ll ","start":66.16004174804688,"end":66.36904174804687},{"word":"wait ","start":66.36904174804687,"end":66.54404174804688},{"word":"on ","start":66.54404174804688,"end":66.63604174804688},{"word":"the ","start":66.63604174804688,"end":66.75304174804687},{"word":"line.","start":66.75304174804687,"end":67.32104174804688}],"metadata":{"response_id":4}},{"role":"user","content":"Hi. Good morning. So there, What John in specific? John what's the last name? ","words":[{"word":"Hi. ","start":70.40999500000001,"end":70.97000000000001},{"word":"Good ","start":70.97000000000001,"end":71.29},{"word":"morning. 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I’m looking to speak with John Weinbrecht, please.","words":[{"word":"Thank ","start":78.156,"end":78.423},{"word":"you ","start":78.423,"end":78.539},{"word":"for ","start":78.539,"end":78.678},{"word":"asking.","start":78.678,"end":79.305},{"word":" I’m ","start":79.35145825195312,"end":79.53745825195313},{"word":"looking ","start":79.53745825195313,"end":79.83945825195312},{"word":"to ","start":79.83945825195312,"end":79.93245825195312},{"word":"speak ","start":79.93245825195312,"end":80.15345825195313},{"word":"with ","start":80.15345825195313,"end":80.28045825195312},{"word":"John ","start":80.28045825195312,"end":80.48945825195312},{"word":"Weinbrecht, ","start":80.48945825195312,"end":81.02345825195313},{"word":"please.","start":81.02345825195313,"end":81.67345825195312}],"metadata":{"response_id":7}},{"role":"user","content":"Available. Give me one moment. ","words":[{"word":"Available. 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Thank you.","words":[{"word":"Just ","start":105.12,"end":105.364},{"word":"checking ","start":105.364,"end":105.759},{"word":"in—am ","start":105.759,"end":106.084},{"word":"I ","start":106.084,"end":106.153},{"word":"still ","start":106.153,"end":106.386},{"word":"connected?","start":106.386,"end":107.14},{"word":" I’m ","start":107.16325,"end":107.36125},{"word":"waiting ","start":107.36125,"end":107.65125},{"word":"to ","start":107.65125,"end":107.74425},{"word":"speak ","start":107.74425,"end":107.97625},{"word":"with ","start":107.97625,"end":108.12725},{"word":"John ","start":108.12725,"end":108.42925},{"word":"Weinbrecht.","start":108.42925,"end":109.23025},{"word":" Thank ","start":109.27604174804688,"end":109.53204174804688},{"word":"you.","start":109.53204174804688,"end":109.97304174804688}],"metadata":{"response_id":9}},{"role":"user","content":"Hi. John is currently not available. Could I take a message? ","words":[{"word":"Hi. 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When do you think would be the best date and time to reach John?","words":[{"word":"Thank ","start":127.172,"end":127.451},{"word":"you ","start":127.451,"end":127.567},{"word":"for ","start":127.567,"end":127.706},{"word":"letting ","start":127.706,"end":127.973},{"word":"me ","start":127.973,"end":128.078},{"word":"know.","start":128.078,"end":128.6},{"word":" When ","start":128.64608325195312,"end":128.84408325195312},{"word":"do ","start":128.84408325195312,"end":128.9250832519531},{"word":"you ","start":128.9250832519531,"end":129.03008325195313},{"word":"think ","start":129.03008325195313,"end":129.21508325195313},{"word":"would ","start":129.21508325195313,"end":129.37808325195311},{"word":"be ","start":129.37808325195311,"end":129.47108325195313},{"word":"the ","start":129.47108325195313,"end":129.6100832519531},{"word":"best ","start":129.6100832519531,"end":129.88908325195314},{"word":"date ","start":129.88908325195314,"end":130.13308325195314},{"word":"and ","start":130.13308325195314,"end":130.23708325195312},{"word":"time ","start":130.23708325195312,"end":130.48108325195312},{"word":"to ","start":130.48108325195312,"end":130.59708325195314},{"word":"reach ","start":130.59708325195314,"end":130.89908325195313},{"word":"John?","start":130.89908325195313,"end":131.52608325195314}],"metadata":{"response_id":11}},{"role":"user","content":"Essentially tomorrow. Don't really have a time. ","words":[{"word":"Essentially ","start":134.4,"end":134.80001},{"word":"tomorrow. ","start":134.80001,"end":135.44001},{"word":"Don't ","start":135.44001,"end":135.6},{"word":"really ","start":135.6,"end":135.76},{"word":"have ","start":135.76,"end":135.92},{"word":"a ","start":135.92,"end":136},{"word":"time. ","start":136,"end":136.16}]},{"role":"agent","content":"No worries, I'll call back later. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:17:50 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f2702ea4fcd750c68ddb26d0e5d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Hennessey","full_name":"Lisa Hennessey","contact_id":"7127","email":"lhennessey@pinterest.com","orgname":"","bloc_notes_ac":"4157627100\r\nDec 3 2025 vm\n2026 Apr 02 call reached voicemail, no message 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I’ll hold.\nAgent: Hello, just checking in—am I still connected?\nUser: Your call has been forwarded to the voice mail for Pinta Restley. \n","transcript_object":[{"role":"user","content":"Please hold while I try to connect you. ","words":[{"word":"Please ","start":0.5980000000000001,"end":0.918},{"word":"hold ","start":0.918,"end":1.1580000000000001},{"word":"while ","start":1.1580000000000001,"end":1.3980000000000001},{"word":"I ","start":1.3980000000000001,"end":1.558},{"word":"try ","start":1.558,"end":1.718},{"word":"to ","start":1.718,"end":1.8779999},{"word":"connect ","start":1.8779999,"end":2.118},{"word":"you. ","start":2.118,"end":2.278}]},{"role":"agent","content":"Thank you. 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I’ll hold.","words":[{"word":"Thank ","start":5.106,"end":5.431},{"word":"you.","start":5.431,"end":5.872},{"word":" I’ll ","start":5.917916748046875,"end":6.103916748046875},{"word":"hold.","start":6.103916748046875,"end":6.614916748046875}],"metadata":{"response_id":1}},{"role":"agent","content":"Hello, just checking in—am I still connected?","words":[{"word":"Hello, ","start":17.901,"end":18.203},{"word":"just ","start":18.203,"end":18.354},{"word":"checking ","start":18.354,"end":18.691},{"word":"in—am ","start":18.691,"end":19.027},{"word":"I ","start":19.027,"end":19.12},{"word":"still ","start":19.12,"end":19.318},{"word":"connected?","start":19.318,"end":20.061}],"metadata":{"response_id":2}},{"role":"user","content":"Your call has been forwarded to the voice mail for Pinta Restley. 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Verbatim survey compliance and mandatory phrase detection are also 100% due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4714,4722,4757],"average":4731,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+13149821700","direction":"outbound"},"event_timestamp":1775168287645} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7333 CALL ID: call_d48f0fb6c3afd92a4cb951dfa50 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:05-06:00","email":"karen.mahoney@fleishman.com","phone":"4153184167","firstName":"Karen","lastName":"Mahoney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"7549c5f826c27c02e59a93295cd7d845","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:05","updated_utc_timestamp":"2026-04-02 17:18:07","created_timestamp":"2025-11-21 09:55:05","updated_timestamp":"2026-04-02 17:18:07","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7333\/automationEntryCounts"},"id":"7333","organization":null}],"fieldValue":{"contact":"7333","field":"76","value":"The call was made to Fleishman Hillard, Saint Louis, but it went to voicemail. The agent left no message and the call was disconnected shortly after reaching the voicemail.","cdate":"2026-04-02T17:18:07-05:00","udate":"2026-04-02T17:18:07-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402702\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402702\/field"},"owner":"7333","id":"402702"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:05-06:00","email":"karen.mahoney@fleishman.com","phone":"4153184167","firstName":"Karen","lastName":"Mahoney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"7549c5f826c27c02e59a93295cd7d845","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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reached voicemail, no message left","cdate":"2026-04-02T17:18:08-05:00","udate":"2026-04-02T17:18:08-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402703\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402703\/field"},"owner":"7333","id":"402703"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:05-06:00","email":"karen.mahoney@fleishman.com","phone":"4153184167","firstName":"Karen","lastName":"Mahoney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"7549c5f826c27c02e59a93295cd7d845","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:05","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:05-06:00","email":"karen.mahoney@fleishman.com","phone":"4153184167","firstName":"Karen","lastName":"Mahoney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"7549c5f826c27c02e59a93295cd7d845","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:05","updated_utc_timestamp":"2026-04-02 17:18:09","created_timestamp":"2025-11-21 09:55:05","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:05-06:00","email":"karen.mahoney@fleishman.com","phone":"4153184167","firstName":"Karen","lastName":"Mahoney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"7549c5f826c27c02e59a93295cd7d845","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:05","updated_utc_timestamp":"2026-04-02 17:18:09","created_timestamp":"2025-11-21 09:55:05","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:18:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cbfc34c62b522c97900da943152","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"John","last_name":"Horn","full_name":"John Horn","contact_id":"6771","email":"john.horn@pensionsbc.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 2503871014\r\nATM Nov 20 2025 This is no longer John's phone number vm msg 1st number","extension":"","toronto_current_time":"2026-04-02T17:54:40-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cbfc34c62b522c97900da943152","X-RetellAI-SipTraceId":"call_cbfc34c62b522c97900da943152","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168121546,"end_timestamp":1775168294613,"duration_ms":173067,"transcript":"Agent: Hello, may I please speak with John?\nUser: Thank you for calling the BC Pension Corporation. Your call may be recorded for quality and training purposes. If you are calling with pension related inquiries, press one. If you are a plan employer needing support, press two. If you are trying to reach the Canada Pension Plan Old Age Security or GIS, please dial one eight hundred two seven seven nine nine one four. To hear the options again, press star. \nUser: If you are calling about contribution rates for twenty twenty six, please note that rates remain the same. With the exception of blended rates. Employers with a blended rate were sent a letter out the updated rate. To view your current contribution rate, please go to the eRemittance tab on the employer portal and click view contribution rates. Additional reporting resources are also available under employer education. \nUser: Thank you for calling employer operations. Your call may be recorded quality assurance or training purposes. In order to best serve you, please select from one of the following menu options. If you are an employer with a general inquiry, press one. If you are an employer seeking information about the new employer website, press two. If you are a plan member, press three. \nUser: Your call may be recorded for quality and training purposes. In order to serve you better, please have your organization ID ready. You can find your organization ID in the upper right corner of the employer reporting remittance, or user management screens in the employer portal. Please enter your organization ID followed by the number sign. \nUser: If you do not know your organization ID, please stay on the line and you will be connected with the next available representative. \nAgent: [Waiting silently to be connected with the next available representative.]\nUser: Please wait while we transfer your call to the next available representative. \nAgent: [Waiting quietly to be connected with a live representative.]\nAgent: Thank you for your time. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:22-06:00","email":"john.horn@pensionsbc.ca","phone":"6048715456","firstName":"John","lastName":"Horn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"be78209551437a97ed82a619a8923fb2","socialdata_lastcheck":null,"email_local":"","email_domain":"pensionsbc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:22","updated_utc_timestamp":"2026-04-02 17:18:22","created_timestamp":"2025-11-18 09:46:22","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:22-06:00","email":"john.horn@pensionsbc.ca","phone":"6048715456","firstName":"John","lastName":"Horn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"be78209551437a97ed82a619a8923fb2","socialdata_lastcheck":null,"email_local":"","email_domain":"pensionsbc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:22","updated_utc_timestamp":"2026-04-02 17:18:22","created_timestamp":"2025-11-18 09:46:22","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:22-06:00","email":"john.horn@pensionsbc.ca","phone":"6048715456","firstName":"John","lastName":"Horn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"be78209551437a97ed82a619a8923fb2","socialdata_lastcheck":null,"email_local":"","email_domain":"pensionsbc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:22","updated_utc_timestamp":"2026-04-02 17:18:23","created_timestamp":"2025-11-18 09:46:22","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:18:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3872d6a36bd44ea12136818ee63","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kristine","last_name":"Chikovani","full_name":"Kristine Chikovani","contact_id":"7116","email":"kristine.chikovani@pubgenius.io","orgname":"","bloc_notes_ac":"Dec 3 2025 vm\n2026 Apr 02 contact not 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","words":[{"word":"You've ","start":1.9659999000000001,"end":2.4459999999999997},{"word":"reached ","start":2.4459999999999997,"end":2.606},{"word":"the ","start":2.606,"end":2.8459999999999996},{"word":"voice ","start":2.8459999999999996,"end":3.086},{"word":"mailbox ","start":3.086,"end":3.566},{"word":"for ","start":3.566,"end":3.8859999999999997},{"word":"Matthew ","start":3.8859999999999997,"end":4.286},{"word":"Wood. ","start":4.286,"end":4.526}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":0.978,"end":1.303},{"word":"may ","start":1.303,"end":1.431},{"word":"I ","start":1.431,"end":1.501},{"word":"please ","start":1.501,"end":1.733},{"word":"speak ","start":1.733,"end":1.977},{"word":"with ","start":1.977,"end":2.162}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mailbox for Matthew Wood. ","words":[{"word":"You've ","start":1.9659999000000001,"end":2.4459999999999997},{"word":"reached ","start":2.4459999999999997,"end":2.606},{"word":"the ","start":2.606,"end":2.8459999999999996},{"word":"voice ","start":2.8459999999999996,"end":3.086},{"word":"mailbox ","start":3.086,"end":3.566},{"word":"for ","start":3.566,"end":3.8859999999999997},{"word":"Matthew ","start":3.8859999999999997,"end":4.286},{"word":"Wood. 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Official opening gate accuracy is 100% because the opening was not spoken before identity confirmation or to a gatekeeper, as the call went directly to voicemail. Survey order integrity and skip logic accuracy are both 100% by default since no survey questions or branching occurred. Verbatim survey compliance is 100% by default due to no questions being asked. Mandatory phrase detection is No because none of the required phrases were present in the voicemail-only call.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4731],"average":4731,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12065018971","direction":"outbound"},"event_timestamp":1775168306052} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7116 CALL ID: call_3872d6a36bd44ea12136818ee63 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:18:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_95a4b8d5aaf911f4c48eae320d6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kalie","last_name":"Sabajo","full_name":"Kalie Sabajo","contact_id":"6982","email":"ks@foundationccc.org","orgname":"","bloc_notes_ac":"8663253222\r\nDec 1 2025 vm\n2026-04-02 dial busy, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:18:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b088f849cd8acaf937057d6ffd4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laurie","last_name":"Hastings","full_name":"Laurie Hastings","contact_id":"5073","email":"lhastings@relypsa.com","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:18:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6f5e11b1c6ecc6965bba3168584","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kaitlin","last_name":"Ross","full_name":"Kaitlin 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I will hold for the next available representative.","words":[{"word":"Thank ","start":11.642,"end":11.991},{"word":"you.","start":11.991,"end":12.443},{"word":" I ","start":12.489375,"end":12.652375},{"word":"will ","start":12.652375,"end":12.861375},{"word":"hold ","start":12.861375,"end":13.151375},{"word":"for ","start":13.151375,"end":13.302375},{"word":"the ","start":13.302375,"end":13.407375},{"word":"next ","start":13.407375,"end":13.639375},{"word":"available ","start":13.639375,"end":14.057375},{"word":"representative.","start":14.057375,"end":14.951375}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you for calling Sound Transit. This is Sharnell. How may I assist you? 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I will hold for the next available representative.","words":[{"word":"Thank ","start":11.642,"end":11.991},{"word":"you.","start":11.991,"end":12.443},{"word":" I ","start":12.489375,"end":12.652375},{"word":"will ","start":12.652375,"end":12.861375},{"word":"hold ","start":12.861375,"end":13.151375},{"word":"for ","start":13.151375,"end":13.302375},{"word":"the ","start":13.302375,"end":13.407375},{"word":"next ","start":13.407375,"end":13.639375},{"word":"available ","start":13.639375,"end":14.057375},{"word":"representative.","start":14.057375,"end":14.951375}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you for calling Sound Transit. This is Sharnell. How may I assist you? 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Mandatory Phrase Detection is No because the call lacked required phrases like 'for statistical purposes' and approved closing statements.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4717,5353,4760,5669,4795,4834],"average":5021.333333333333,"num_requests":6},"tool_calls":[],"from_number":"+14374657779","to_number":"+12063985000","direction":"outbound"},"event_timestamp":1775168318277} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9137 CALL ID: call_6f5e11b1c6ecc6965bba3168584 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:24-05:00","email":"kaitlin.ross@soundtransit.org","phone":"2069037084","firstName":"Kaitlin","lastName":"Ross","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"2b53f0640dd213721451ff394c51cbc4","socialdata_lastcheck":null,"email_local":"","email_domain":"soundtransit.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:24","updated_utc_timestamp":"2026-04-02 17:18:38","created_timestamp":"2026-03-18 09:12:24","updated_timestamp":"2026-04-02 17:18:38","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9137\/automationEntryCounts"},"id":"9137","organization":null}],"fieldValue":{"contact":"9137","field":"76","value":"The agent called Sound Transit and asked to speak with Kaitlin Ross but was unable to reach her. 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reached, no contact","cdate":"2026-04-02T17:18:38-05:00","udate":"2026-04-02T17:18:38-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402731\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402731\/field"},"owner":"9137","id":"402731"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:24-05:00","email":"kaitlin.ross@soundtransit.org","phone":"2069037084","firstName":"Kaitlin","lastName":"Ross","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"2b53f0640dd213721451ff394c51cbc4","socialdata_lastcheck":null,"email_local":"","email_domain":"soundtransit.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:24","updated_utc_timestamp":"2026-04-02 17:18:39","created_timestamp":"2026-03-18 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:24-05:00","email":"kaitlin.ross@soundtransit.org","phone":"2069037084","firstName":"Kaitlin","lastName":"Ross","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"2b53f0640dd213721451ff394c51cbc4","socialdata_lastcheck":null,"email_local":"","email_domain":"soundtransit.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:24","updated_utc_timestamp":"2026-04-02 17:18:39","created_timestamp":"2026-03-18 09:12:24","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:12:24-05:00","email":"kaitlin.ross@soundtransit.org","phone":"2069037084","firstName":"Kaitlin","lastName":"Ross","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"2b53f0640dd213721451ff394c51cbc4","socialdata_lastcheck":null,"email_local":"","email_domain":"soundtransit.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:24","updated_utc_timestamp":"2026-04-02 17:18:40","created_timestamp":"2026-03-18 09:12:24","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"josh.diosomito@capgroup.com","phone":"2136154579","firstName":"Josh","lastName":"Diosomito","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":null,"hash":"af09548db5e9777f9182f4b736958ca0","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 17:18:45","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 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Please let Jennifer know that Ellen from AtmanCo is calling.","words":[{"word":"Yes, ","start":152.313,"end":152.615},{"word":"thank ","start":152.615,"end":152.847},{"word":"you.","start":152.847,"end":153.219},{"word":" Please ","start":153.26466674804686,"end":153.49766674804687},{"word":"let ","start":153.49766674804687,"end":153.63666674804688},{"word":"Jennifer ","start":153.63666674804688,"end":153.94966674804687},{"word":"know ","start":153.94966674804687,"end":154.24066674804686},{"word":"that ","start":154.24066674804686,"end":154.4836667480469},{"word":"Ellen ","start":154.4836667480469,"end":154.7516667480469},{"word":"from ","start":154.7516667480469,"end":154.94866674804686},{"word":"AtmanCo ","start":154.94866674804686,"end":155.44766674804688},{"word":"is ","start":155.44766674804688,"end":155.57566674804687},{"word":"calling.","start":155.57566674804687,"end":156.1446667480469}],"metadata":{"response_id":13}},{"role":"user","content":"One moment, please. ","words":[{"word":"One ","start":160.995,"end":161.315},{"word":"moment, ","start":161.315,"end":161.635},{"word":"please. ","start":161.635,"end":161.795}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":164.848,"end":165.103},{"word":"you.","start":165.103,"end":165.498}],"metadata":{"response_id":14}},{"role":"agent","content":"Just checking in—am I still connected?","words":[{"word":"Just ","start":176.842,"end":177.074},{"word":"checking ","start":177.074,"end":177.445},{"word":"in—am ","start":177.445,"end":177.724},{"word":"I ","start":177.724,"end":177.817},{"word":"still ","start":177.817,"end":178.061},{"word":"connected?","start":178.061,"end":178.757}],"metadata":{"response_id":15}},{"role":"user","content":"Okay. She is unavailable. Is the voice mail okay for you? ","words":[{"word":"Okay. 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Goodbye.","words":[{"word":"No ","start":189.42,"end":189.629},{"word":"thank ","start":189.629,"end":189.838},{"word":"you, ","start":189.838,"end":190.024},{"word":"I ","start":190.024,"end":190.105},{"word":"will ","start":190.105,"end":190.279},{"word":"try ","start":190.279,"end":190.453},{"word":"to ","start":190.453,"end":190.546},{"word":"call ","start":190.546,"end":190.767},{"word":"back ","start":190.767,"end":191.011},{"word":"another ","start":191.011,"end":191.371},{"word":"time.","start":191.371,"end":191.893},{"word":" 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"jofner@sesloc.org","phone":"8056924313","firstName":"Jennifer","lastName":"Ofner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"366932fca91d52b8128a4129ade4a522","socialdata_lastcheck":null,"email_local":"","email_domain":"sesloc.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 17:18:52","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"jofner@sesloc.org","phone":"8056924313","firstName":"Jennifer","lastName":"Ofner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"366932fca91d52b8128a4129ade4a522","socialdata_lastcheck":null,"email_local":"","email_domain":"sesloc.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 17:18:52","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"jofner@sesloc.org","phone":"8056924313","firstName":"Jennifer","lastName":"Ofner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"366932fca91d52b8128a4129ade4a522","socialdata_lastcheck":null,"email_local":"","email_domain":"sesloc.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 17:18:52","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"jofner@sesloc.org","phone":"8056924313","firstName":"Jennifer","lastName":"Ofner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"366932fca91d52b8128a4129ade4a522","socialdata_lastcheck":null,"email_local":"","email_domain":"sesloc.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:18:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 17:18:52","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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call connected to Alaska Airlines' automated phone system, where the agent navigated through the IVR menus by pressing digits to reach the payroll department. 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Verbatim Survey Compliance and Mandatory Phrase Detection are zero due to absence of survey dialogue and required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4718,4725,5586,5815,4909,5349,5432],"average":5219.142857142857,"num_requests":7},"tool_calls":[{"tool_call_id":"2967f38cdaa9031a","name":"press_digit","type":"press_digit","start_time_sec":34.342,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+12064333200","direction":"outbound"},"event_timestamp":1775168353106} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6909 CALL ID: call_1ba03936054f3dce38fbb5fc91d EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"kristin.fuson@alaskaair.com","phone":"2063106112","firstName":"Kristin","lastName":"Fuson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"73126a8ed64d8fe3e4a323f49795debd","socialdata_lastcheck":null,"email_local":"","email_domain":"alaskaair.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:19:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:19:13","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 17:19:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6909\/automationEntryCounts"},"id":"6909","organization":null}],"fieldValue":{"contact":"6909","field":"76","value":"The call connected to Alaska Airlines' automated phone system, where the agent navigated through the IVR menus by pressing digits to reach the payroll department. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"kristin.fuson@alaskaair.com","phone":"2063106112","firstName":"Kristin","lastName":"Fuson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"73126a8ed64d8fe3e4a323f49795debd","socialdata_lastcheck":null,"email_local":"","email_domain":"alaskaair.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:19:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:19:14","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"kristin.fuson@alaskaair.com","phone":"2063106112","firstName":"Kristin","lastName":"Fuson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"73126a8ed64d8fe3e4a323f49795debd","socialdata_lastcheck":null,"email_local":"","email_domain":"alaskaair.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:19:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:19:14","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:19:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_14e61715c299c024d043e151ec6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Mu?oz","full_name":"Lisa Mu?oz","contact_id":"7231","email":"lisa@twitch.tv","orgname":"","bloc_notes_ac":"4156847494\r\nATM / 03 December 2025 Number not in service\n2026 Apr 02 call reached voicemail, no message 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 7231 CALL ID: call_14e61715c299c024d043e151ec6 EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:19:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 17:19:24","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:19:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3ed51223484561c482b4b44fa3f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laura","last_name":"Polewczyk","full_name":"Laura Polewczyk","contact_id":"4419","email":"ldoak@spllp.com","orgname":"","bloc_notes_ac":"Oct 28 2025 number disconnected\n2026-04-02 Dial no answer, phone: 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I’m just holding to ","words":[{"word":"Hello, ","start":27.91,"end":28.282},{"word":"is ","start":28.282,"end":28.433},{"word":"anyone ","start":28.433,"end":28.746},{"word":"available ","start":28.746,"end":29.222},{"word":"to ","start":29.222,"end":29.361},{"word":"assist ","start":29.361,"end":29.698},{"word":"me?","start":29.698,"end":30.116},{"word":" I’m ","start":30.128,"end":30.325},{"word":"just ","start":30.325,"end":30.476},{"word":"holding ","start":30.476,"end":30.801},{"word":"to ","start":30.801,"end":30.882}],"metadata":{"response_id":2}},{"role":"user","content":"Sound ","words":[{"word":"Sound ","start":30.915,"end":31.235}]},{"role":"agent","content":"speak with Julie, ","words":[{"word":"speak ","start":30.882,"end":31.114},{"word":"with ","start":31.114,"end":31.265},{"word":"Julie, ","start":31.265,"end":31.556}],"metadata":{"response_id":2}},{"role":"user","content":"Transit's mission is to plan. Build, and operate regional transit systems and services to improve mobility for Central Puget Sound. ","words":[{"word":"Transit's ","start":31.235,"end":31.874997999999998},{"word":"mission ","start":31.874997999999998,"end":32.195},{"word":"is ","start":32.195,"end":32.434999999999995},{"word":"to ","start":32.434999999999995,"end":32.595},{"word":"plan. 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May I please speak with Julie?","words":[{"word":"Thank ","start":42.376,"end":42.632},{"word":"you ","start":42.632,"end":42.748},{"word":"for ","start":42.748,"end":42.887},{"word":"the ","start":42.887,"end":42.992},{"word":"information.","start":42.992,"end":43.781},{"word":" May ","start":43.82708325195313,"end":44.02508325195313},{"word":"I ","start":44.02508325195313,"end":44.118083251953124},{"word":"please ","start":44.118083251953124,"end":44.39608325195312},{"word":"speak ","start":44.39608325195312,"end":44.663083251953125},{"word":"with ","start":44.663083251953125,"end":44.83808325195312},{"word":"Julie?","start":44.83808325195312,"end":45.40608325195313}],"metadata":{"response_id":3}},{"role":"user","content":"Thank you for calling Sound Transit. This is Sharnell. How may I assist you? ","words":[{"word":"Thank ","start":56.345003999999996,"end":56.665003},{"word":"you ","start":56.665003,"end":56.745},{"word":"for ","start":56.745,"end":56.985003},{"word":"calling ","start":56.985003,"end":57.225},{"word":"Sound ","start":57.225,"end":57.545},{"word":"Transit. ","start":57.545,"end":58.025},{"word":"This ","start":58.025,"end":58.105},{"word":"is ","start":58.105,"end":58.265},{"word":"Sharnell. ","start":58.265,"end":58.745},{"word":"How ","start":58.745,"end":58.905},{"word":"may ","start":58.905,"end":59.065},{"word":"I ","start":59.065,"end":59.225},{"word":"assist ","start":59.225,"end":59.465002},{"word":"you? ","start":59.465002,"end":59.625002}]},{"role":"agent","content":"Hello Sharnell, thank you for taking my call. May I please speak with Julie?","words":[{"word":"Hello ","start":60.825,"end":61.173},{"word":"Sharnell, ","start":61.173,"end":61.579},{"word":"thank ","start":61.579,"end":61.765},{"word":"you ","start":61.765,"end":61.881},{"word":"for ","start":61.881,"end":62.009},{"word":"taking ","start":62.009,"end":62.288},{"word":"my ","start":62.288,"end":62.415},{"word":"call.","start":62.415,"end":62.926},{"word":" May ","start":62.961125,"end":63.170125},{"word":"I ","start":63.170125,"end":63.239125},{"word":"please ","start":63.239125,"end":63.472125},{"word":"speak ","start":63.472125,"end":63.681125},{"word":"with ","start":63.681125,"end":63.832125},{"word":"Julie?","start":63.832125,"end":64.412125}],"metadata":{"response_id":5}},{"role":"user","content":"Can I please have Julie's last name? ","words":[{"word":"Can ","start":73.275,"end":73.595},{"word":"I ","start":73.595,"end":73.83500000000001},{"word":"please ","start":73.83500000000001,"end":74.155},{"word":"have ","start":74.155,"end":74.47500000000001},{"word":"Julie's ","start":74.47500000000001,"end":74.95500000000001},{"word":"last ","start":74.95500000000001,"end":75.19500000000001},{"word":"name? ","start":75.19500000000001,"end":75.355}]},{"role":"agent","content":"Certainly. Her last name is Honeywell. May I speak with Julie Honeywell, please?","words":[{"word":"Certainly.","start":76.471,"end":77.33},{"word":" Her ","start":77.37625,"end":77.51625},{"word":"last ","start":77.51625,"end":77.71325},{"word":"name ","start":77.71325,"end":77.86425},{"word":"is ","start":77.86425,"end":77.98025},{"word":"Honeywell.","start":77.98025,"end":78.63025},{"word":" May ","start":78.67658325195312,"end":78.87458325195313},{"word":"I ","start":78.87458325195313,"end":78.95558325195313},{"word":"speak ","start":78.95558325195313,"end":79.18758325195313},{"word":"with ","start":79.18758325195313,"end":79.36158325195312},{"word":"Julie ","start":79.36158325195312,"end":79.71058325195312},{"word":"Honeywell, ","start":79.71058325195312,"end":80.12858325195313},{"word":"please?","start":80.12858325195313,"end":80.72058325195313}],"metadata":{"response_id":6}},{"role":"agent","content":"Just checking in—may I please speak with Julie Honeywell?","words":[{"word":"Just ","start":92.077,"end":92.297},{"word":"checking ","start":92.297,"end":92.657},{"word":"in—may ","start":92.657,"end":93.377},{"word":"I ","start":93.377,"end":93.47},{"word":"please ","start":93.47,"end":93.69},{"word":"speak ","start":93.69,"end":93.911},{"word":"with ","start":93.911,"end":94.085},{"word":"Julie ","start":94.085,"end":94.364},{"word":"Honeywell?","start":94.364,"end":95.107}],"metadata":{"response_id":7}},{"role":"user","content":"Hi. You've reached Julie. ","words":[{"word":"Hi. ","start":131.165,"end":131.48499},{"word":"You've ","start":131.48499,"end":131.645},{"word":"reached ","start":131.645,"end":131.805},{"word":"Julie. ","start":131.805,"end":132.04499}]}],"transcript_with_tool_calls":[{"role":"user","content":"You for calling Sound Transit. This call may be monitored or recorded for quality assurance. Please hold for the next available representative. ","words":[{"word":"You ","start":0.505,"end":0.7449999700000001},{"word":"for ","start":0.7449999700000001,"end":0.905},{"word":"calling ","start":0.905,"end":1.2249998999999998},{"word":"Sound ","start":1.2249998999999998,"end":1.545},{"word":"Transit. 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I’ll hold for the next available representative.","words":[{"word":"Thank ","start":12.023,"end":12.359},{"word":"you.","start":12.359,"end":12.835},{"word":" I’ll ","start":12.881375,"end":13.090375},{"word":"hold ","start":13.090375,"end":13.276375},{"word":"for ","start":13.276375,"end":13.392375},{"word":"the ","start":13.392375,"end":13.497375},{"word":"next ","start":13.497375,"end":13.717375},{"word":"available ","start":13.717375,"end":14.112375},{"word":"representative.","start":14.112375,"end":14.971375}],"metadata":{"response_id":1}},{"role":"agent","content":"Hello, is anyone available to assist me? I’m just holding to ","words":[{"word":"Hello, ","start":27.91,"end":28.282},{"word":"is ","start":28.282,"end":28.433},{"word":"anyone ","start":28.433,"end":28.746},{"word":"available ","start":28.746,"end":29.222},{"word":"to ","start":29.222,"end":29.361},{"word":"assist ","start":29.361,"end":29.698},{"word":"me?","start":29.698,"end":30.116},{"word":" I’m ","start":30.128,"end":30.325},{"word":"just ","start":30.325,"end":30.476},{"word":"holding ","start":30.476,"end":30.801},{"word":"to ","start":30.801,"end":30.882}],"metadata":{"response_id":2}},{"role":"user","content":"Sound ","words":[{"word":"Sound ","start":30.915,"end":31.235}]},{"role":"agent","content":"speak with Julie, ","words":[{"word":"speak ","start":30.882,"end":31.114},{"word":"with ","start":31.114,"end":31.265},{"word":"Julie, ","start":31.265,"end":31.556}],"metadata":{"response_id":2}},{"role":"user","content":"Transit's mission is to plan. Build, and operate regional transit systems and services to improve mobility for Central Puget Sound. ","words":[{"word":"Transit's ","start":31.235,"end":31.874997999999998},{"word":"mission ","start":31.874997999999998,"end":32.195},{"word":"is ","start":32.195,"end":32.434999999999995},{"word":"to ","start":32.434999999999995,"end":32.595},{"word":"plan. 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May I please speak with Julie?","words":[{"word":"Thank ","start":42.376,"end":42.632},{"word":"you ","start":42.632,"end":42.748},{"word":"for ","start":42.748,"end":42.887},{"word":"the ","start":42.887,"end":42.992},{"word":"information.","start":42.992,"end":43.781},{"word":" May ","start":43.82708325195313,"end":44.02508325195313},{"word":"I ","start":44.02508325195313,"end":44.118083251953124},{"word":"please ","start":44.118083251953124,"end":44.39608325195312},{"word":"speak ","start":44.39608325195312,"end":44.663083251953125},{"word":"with ","start":44.663083251953125,"end":44.83808325195312},{"word":"Julie?","start":44.83808325195312,"end":45.40608325195313}],"metadata":{"response_id":3}},{"role":"user","content":"Thank you for calling Sound Transit. This is Sharnell. How may I assist you? ","words":[{"word":"Thank ","start":56.345003999999996,"end":56.665003},{"word":"you ","start":56.665003,"end":56.745},{"word":"for ","start":56.745,"end":56.985003},{"word":"calling ","start":56.985003,"end":57.225},{"word":"Sound ","start":57.225,"end":57.545},{"word":"Transit. ","start":57.545,"end":58.025},{"word":"This ","start":58.025,"end":58.105},{"word":"is ","start":58.105,"end":58.265},{"word":"Sharnell. ","start":58.265,"end":58.745},{"word":"How ","start":58.745,"end":58.905},{"word":"may ","start":58.905,"end":59.065},{"word":"I ","start":59.065,"end":59.225},{"word":"assist ","start":59.225,"end":59.465002},{"word":"you? ","start":59.465002,"end":59.625002}]},{"role":"agent","content":"Hello Sharnell, thank you for taking my call. May I please speak with Julie?","words":[{"word":"Hello ","start":60.825,"end":61.173},{"word":"Sharnell, ","start":61.173,"end":61.579},{"word":"thank ","start":61.579,"end":61.765},{"word":"you ","start":61.765,"end":61.881},{"word":"for ","start":61.881,"end":62.009},{"word":"taking ","start":62.009,"end":62.288},{"word":"my ","start":62.288,"end":62.415},{"word":"call.","start":62.415,"end":62.926},{"word":" May ","start":62.961125,"end":63.170125},{"word":"I ","start":63.170125,"end":63.239125},{"word":"please ","start":63.239125,"end":63.472125},{"word":"speak ","start":63.472125,"end":63.681125},{"word":"with ","start":63.681125,"end":63.832125},{"word":"Julie?","start":63.832125,"end":64.412125}],"metadata":{"response_id":5}},{"role":"user","content":"Can I please have Julie's last name? 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May I speak with Julie Honeywell, please?","words":[{"word":"Certainly.","start":76.471,"end":77.33},{"word":" Her ","start":77.37625,"end":77.51625},{"word":"last ","start":77.51625,"end":77.71325},{"word":"name ","start":77.71325,"end":77.86425},{"word":"is ","start":77.86425,"end":77.98025},{"word":"Honeywell.","start":77.98025,"end":78.63025},{"word":" May ","start":78.67658325195312,"end":78.87458325195313},{"word":"I ","start":78.87458325195313,"end":78.95558325195313},{"word":"speak ","start":78.95558325195313,"end":79.18758325195313},{"word":"with ","start":79.18758325195313,"end":79.36158325195312},{"word":"Julie ","start":79.36158325195312,"end":79.71058325195312},{"word":"Honeywell, ","start":79.71058325195312,"end":80.12858325195313},{"word":"please?","start":80.12858325195313,"end":80.72058325195313}],"metadata":{"response_id":6}},{"role":"agent","content":"Just checking in—may I please speak with Julie Honeywell?","words":[{"word":"Just ","start":92.077,"end":92.297},{"word":"checking ","start":92.297,"end":92.657},{"word":"in—may ","start":92.657,"end":93.377},{"word":"I ","start":93.377,"end":93.47},{"word":"please ","start":93.47,"end":93.69},{"word":"speak ","start":93.69,"end":93.911},{"word":"with ","start":93.911,"end":94.085},{"word":"Julie ","start":94.085,"end":94.364},{"word":"Honeywell?","start":94.364,"end":95.107}],"metadata":{"response_id":7}},{"role":"user","content":"Hi. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:19:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_be94f15487094251b7ad2a20dfe","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laureen","last_name":"Gonzalez","full_name":"Laureen Gonzalez","contact_id":"8899","email":"lgonzalez@ducommun.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:19:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 17:19:41","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 17:19:41","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:19:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 17:19:41","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 17:19:41","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:19:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 17:19:41","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 17:19:41","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:19:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 17:19:41","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 17:19:41","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 92 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:19:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 17:19:41","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 17:19:41","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:19:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_731c29ee3ff96d19eaa001b890a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kimberly","last_name":"Harris","full_name":"Kimberly Harris","contact_id":"7157","email":"kimberly@polleverywhere.com","orgname":"","bloc_notes_ac":"7733820377\r\nDec 3 2025 vm\n2026 Apr 02 call reached voicemail, no message 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","words":[{"word":"You ","start":26.753,"end":26.993},{"word":"can ","start":26.993,"end":27.153},{"word":"also ","start":27.153,"end":27.392999},{"word":"get ","start":27.392999,"end":27.632998999999998},{"word":"answers ","start":27.632998999999998,"end":28.033},{"word":"to ","start":28.033,"end":28.193},{"word":"many ","start":28.193,"end":28.512999999999998},{"word":"questions ","start":28.512999999999998,"end":28.913},{"word":"by ","start":28.913,"end":29.153},{"word":"visiting ","start":29.153,"end":29.472998999999998},{"word":"our ","start":29.472998999999998,"end":29.712999},{"word":"online ","start":29.712999,"end":29.953},{"word":"help ","start":29.953,"end":30.193},{"word":"center ","start":30.193,"end":30.352999999999998},{"word":"at ","start":30.433,"end":30.753},{"word":"poll ","start":30.753,"end":31.073},{"word":"everywhere ","start":31.073,"end":31.473},{"word":"dot ","start":31.473,"end":31.873},{"word":"com ","start":31.873,"end":32.273},{"word":"forward ","start":32.273,"end":32.673},{"word":"slash ","start":32.673,"end":33.073},{"word":"support. 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:20-06:00","email":"kimberly@polleverywhere.com","phone":"9498928800","firstName":"Kimberly","lastName":"Harris","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"3353c96112c6fef0295aa23f0aaccfef","socialdata_lastcheck":null,"email_local":"","email_domain":"polleverywhere.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:19:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:20","updated_utc_timestamp":"2026-04-02 17:19:44","created_timestamp":"2025-11-21 09:54:20","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:19:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_baa76e8ebfc57952423a0091b65","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"La Toya","last_name":"Laymon","full_name":"La Toya Laymon","contact_id":"1039","email":"llaymon@yahcareerservices.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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Since no human was reached, official opening gate accuracy is not violated. No survey questions or branching logic were triggered, so those scores remain at 100%. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:20:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1c259fe0671a2f9962342e6072d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lori","last_name":"Wallis","full_name":"Lori Wallis","contact_id":"6813","email":"lori.wallis@gov.bc.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 6046600228\r\nATM / 20 November 2025 She hung up on me saying I am busy bye\n2026 Apr 02 call reached voicemail, no message 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Mandatory Phrase Detection is 0% as no required phrases were present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4693,5387,4702,5422,5440,5395,5400,5429],"average":5233.5,"num_requests":8},"tool_calls":[],"from_number":"+14374657779","to_number":"+16046640101","direction":"outbound"},"event_timestamp":1775168411427} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6813 CALL ID: call_1c259fe0671a2f9962342e6072d EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:47-06:00","email":"lori.wallis@gov.bc.ca","phone":"2508964954","firstName":"Lori","lastName":"Wallis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"17d0483a332c6394499ff12925022867","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.bc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:20:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:47","updated_utc_timestamp":"2026-04-02 17:20:11","created_timestamp":"2025-11-18 09:46:47","updated_timestamp":"2026-04-02 17:20:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/automationEntryCounts"},"id":"6813","organization":null}],"fieldValue":{"contact":"6813","field":"76","value":"The agent attempted to reach Lori Wallis and confirmed the contact's identity with a gatekeeper, who then informed that Lori was unavailable. 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no de t\u00e9l\u00e9phone\u00a0: 6046600228\r\nATM \/ 20 November 2025 She hung up on me saying I am busy bye\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached gatekeeper who said Lori Wallis is unavailable","cdate":"2025-11-20T11:45:15-06:00","udate":"2026-04-02T17:20:12-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189285\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189285\/field"},"owner":"6813","id":"189285"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:47-06:00","email":"lori.wallis@gov.bc.ca","phone":"2508964954","firstName":"Lori","lastName":"Wallis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"17d0483a332c6394499ff12925022867","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.bc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:20:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:47","updated_utc_timestamp":"2026-04-02 17:20:12","created_timestamp":"2025-11-18 09:46:47","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:47-06:00","email":"lori.wallis@gov.bc.ca","phone":"2508964954","firstName":"Lori","lastName":"Wallis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"17d0483a332c6394499ff12925022867","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.bc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:20:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:47","updated_utc_timestamp":"2026-04-02 17:20:13","created_timestamp":"2025-11-18 09:46:47","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:20:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d0c92ede392e73308c8124c6a91","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leann","last_name":"Pereira","full_name":"Leann Pereira","contact_id":"7093","email":"lpereira@emtrain.com","orgname":"","bloc_notes_ac":"8002426099\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:20:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_76626195fa58040fc96590efe16","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Gaughan","full_name":"Michelle Gaughan","contact_id":"9130","email":"michelle.gaughan@soundtransit.org","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Michelle regarding HR webinar 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This call may be monitored or recorded for quality assurance. Please hold for the next available representative. \nAgent: Thank you. I’ll hold for the next available representative.\nUser: Thank you for calling Sound Transit. This is Sharnell. How may I assist you? \nAgent: Hello Sharnell, may I please speak with Michelle?\nUser: May I please have Michelle's last name? \nAgent: Certainly. Her last name is Gaughan. May I speak with Michelle Gaughan, please?\nUser: Michelle is not available. You'll have to send her an email. \nAgent: Thank you for letting me know. Just to confirm, is michelle.gaughan@soundtransit.org still the best email address for her?\nUser: Yes. \nAgent: Thank you for your help today. Goodbye.\n","transcript_object":[{"role":"user","content":"Thank you for calling Sound Transit. This call may be monitored or recorded for quality assurance. Please hold for the next available representative. 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I’ll hold for the next available representative.","words":[{"word":"Thank ","start":11.802,"end":12.22},{"word":"you.","start":12.22,"end":12.673},{"word":" I’ll ","start":12.718791748046876,"end":12.962791748046875},{"word":"hold ","start":12.962791748046875,"end":13.171791748046875},{"word":"for ","start":13.171791748046875,"end":13.299791748046875},{"word":"the ","start":13.299791748046875,"end":13.403791748046874},{"word":"next ","start":13.403791748046874,"end":13.647791748046876},{"word":"available ","start":13.647791748046876,"end":14.100791748046875},{"word":"representative.","start":14.100791748046875,"end":14.901791748046875}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you for calling Sound Transit. This is Sharnell. How may I assist you? ","words":[{"word":"Thank ","start":20.002,"end":20.321999},{"word":"you ","start":20.321999,"end":20.481999},{"word":"for ","start":20.481999,"end":20.641999},{"word":"calling ","start":20.641999,"end":20.881998},{"word":"Sound ","start":20.881998,"end":21.282},{"word":"Transit. ","start":21.282,"end":21.762},{"word":"This ","start":21.762,"end":21.842},{"word":"is ","start":21.842,"end":22.002},{"word":"Sharnell. ","start":22.002,"end":22.481999},{"word":"How ","start":22.481999,"end":22.641999},{"word":"may ","start":22.641999,"end":22.801999},{"word":"I ","start":22.801999,"end":22.962},{"word":"assist ","start":22.962,"end":23.202},{"word":"you? 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May I speak with Michelle Gaughan, please?","words":[{"word":"Certainly.","start":31.732,"end":32.486},{"word":" Her ","start":32.532375,"end":32.695375},{"word":"last ","start":32.695375,"end":32.939375},{"word":"name ","start":32.939375,"end":33.113375},{"word":"is ","start":33.113375,"end":33.241375},{"word":"Gaughan.","start":33.241375,"end":33.972375},{"word":" May ","start":34.007458251953125,"end":34.193458251953125},{"word":"I ","start":34.193458251953125,"end":34.26245825195313},{"word":"speak ","start":34.26245825195313,"end":34.541458251953124},{"word":"with ","start":34.541458251953124,"end":34.727458251953124},{"word":"Michelle ","start":34.727458251953124,"end":35.07545825195312},{"word":"Gaughan, ","start":35.07545825195312,"end":35.400458251953125},{"word":"please?","start":35.400458251953125,"end":35.96945825195313}],"metadata":{"response_id":3}},{"role":"user","content":"Michelle is not available. You'll have to send her an email. ","words":[{"word":"Michelle ","start":46.312003,"end":46.711999999999996},{"word":"is ","start":46.711999999999996,"end":46.95200199999999},{"word":"not ","start":46.95200199999999,"end":47.111999999999995},{"word":"available. ","start":47.111999999999995,"end":47.592},{"word":"You'll ","start":47.592,"end":47.83200299999999},{"word":"have ","start":47.83200299999999,"end":47.992003},{"word":"to ","start":48.092,"end":48.251999999999995},{"word":"send ","start":48.251999999999995,"end":48.412},{"word":"her ","start":48.412,"end":48.492003},{"word":"an ","start":48.492003,"end":48.732},{"word":"email. ","start":48.732,"end":48.972001999999996}]},{"role":"agent","content":"Thank you for letting me know. Just to confirm, is michelle.gaughan@soundtransit.org still the best email address for her?","words":[{"word":"Thank ","start":50.741,"end":50.985},{"word":"you ","start":50.985,"end":51.113},{"word":"for ","start":51.113,"end":51.24},{"word":"letting ","start":51.24,"end":51.496},{"word":"me ","start":51.496,"end":51.6},{"word":"know.","start":51.6,"end":52.111},{"word":" Just ","start":52.157083251953125,"end":52.36608325195313},{"word":"to ","start":52.36608325195313,"end":52.471083251953125},{"word":"confirm, ","start":52.471083251953125,"end":53.38808325195313},{"word":"is ","start":53.38808325195313,"end":53.63208325195313},{"word":"michelle.g","start":53.63208325195313,"end":54.85108325195313},{"word":"aughan@soundtransit.org ","start":54.87404174804688,"end":55.30404174804688},{"word":"still ","start":55.30404174804688,"end":55.524041748046876},{"word":"the ","start":55.524041748046876,"end":56.34904174804687},{"word":"best ","start":56.34904174804687,"end":56.65104174804687},{"word":"email ","start":56.65104174804687,"end":57.30104174804688},{"word":"address ","start":57.30104174804688,"end":57.80004174804687},{"word":"for ","start":57.80004174804687,"end":57.91604174804687},{"word":"her?","start":57.91604174804687,"end":58.195041748046876}],"metadata":{"response_id":5}},{"role":"user","content":"Yes. 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I’ll hold for the next available representative.","words":[{"word":"Thank ","start":11.802,"end":12.22},{"word":"you.","start":12.22,"end":12.673},{"word":" I’ll ","start":12.718791748046876,"end":12.962791748046875},{"word":"hold ","start":12.962791748046875,"end":13.171791748046875},{"word":"for ","start":13.171791748046875,"end":13.299791748046875},{"word":"the ","start":13.299791748046875,"end":13.403791748046874},{"word":"next ","start":13.403791748046874,"end":13.647791748046876},{"word":"available ","start":13.647791748046876,"end":14.100791748046875},{"word":"representative.","start":14.100791748046875,"end":14.901791748046875}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you for calling Sound Transit. This is Sharnell. How may I assist you? ","words":[{"word":"Thank ","start":20.002,"end":20.321999},{"word":"you ","start":20.321999,"end":20.481999},{"word":"for ","start":20.481999,"end":20.641999},{"word":"calling ","start":20.641999,"end":20.881998},{"word":"Sound ","start":20.881998,"end":21.282},{"word":"Transit. ","start":21.282,"end":21.762},{"word":"This ","start":21.762,"end":21.842},{"word":"is ","start":21.842,"end":22.002},{"word":"Sharnell. ","start":22.002,"end":22.481999},{"word":"How ","start":22.481999,"end":22.641999},{"word":"may ","start":22.641999,"end":22.801999},{"word":"I ","start":22.801999,"end":22.962},{"word":"assist ","start":22.962,"end":23.202},{"word":"you? 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May I speak with Michelle Gaughan, please?","words":[{"word":"Certainly.","start":31.732,"end":32.486},{"word":" Her ","start":32.532375,"end":32.695375},{"word":"last ","start":32.695375,"end":32.939375},{"word":"name ","start":32.939375,"end":33.113375},{"word":"is ","start":33.113375,"end":33.241375},{"word":"Gaughan.","start":33.241375,"end":33.972375},{"word":" May ","start":34.007458251953125,"end":34.193458251953125},{"word":"I ","start":34.193458251953125,"end":34.26245825195313},{"word":"speak ","start":34.26245825195313,"end":34.541458251953124},{"word":"with ","start":34.541458251953124,"end":34.727458251953124},{"word":"Michelle ","start":34.727458251953124,"end":35.07545825195312},{"word":"Gaughan, ","start":35.07545825195312,"end":35.400458251953125},{"word":"please?","start":35.400458251953125,"end":35.96945825195313}],"metadata":{"response_id":3}},{"role":"user","content":"Michelle is not available. You'll have to send her an email. ","words":[{"word":"Michelle ","start":46.312003,"end":46.711999999999996},{"word":"is ","start":46.711999999999996,"end":46.95200199999999},{"word":"not ","start":46.95200199999999,"end":47.111999999999995},{"word":"available. ","start":47.111999999999995,"end":47.592},{"word":"You'll ","start":47.592,"end":47.83200299999999},{"word":"have ","start":47.83200299999999,"end":47.992003},{"word":"to ","start":48.092,"end":48.251999999999995},{"word":"send ","start":48.251999999999995,"end":48.412},{"word":"her ","start":48.412,"end":48.492003},{"word":"an ","start":48.492003,"end":48.732},{"word":"email. ","start":48.732,"end":48.972001999999996}]},{"role":"agent","content":"Thank you for letting me know. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:20:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_58bfb6867413739be8df7ea553a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lu Ann","last_name":"Terrell","full_name":"Lu Ann Terrell","contact_id":"1054","email":"luann@showtimemarketing.com","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:20:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_487cb78f160601583ed86bf7544","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kathleen","last_name":"Doll","full_name":"Kathleen Doll","contact_id":"6788","email":"kdoll@leppfarmmarket.com","orgname":"","bloc_notes_ac":"Signed up\nautre no de téléphone : 6048515377ext120 ATM Nov 20 2025 webinar email 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I’ll hold.","words":[{"word":"Thank ","start":58.404,"end":58.717},{"word":"you.","start":58.717,"end":59.17},{"word":" I’ll ","start":59.21591674804687,"end":59.424916748046876},{"word":"hold.","start":59.424916748046876,"end":59.866916748046876}],"metadata":{"response_id":5}},{"role":"user","content":"Hi. This is Tricia speaking. ","words":[{"word":"Hi. ","start":62.626998,"end":63.026999999999994},{"word":"This ","start":63.026999999999994,"end":63.187},{"word":"is ","start":63.187,"end":63.266996999999996},{"word":"Tricia ","start":63.266996999999996,"end":63.507},{"word":"speaking. 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May I speak with Kathleen, please?","words":[{"word":"My ","start":73.301,"end":73.452},{"word":"name ","start":73.452,"end":73.614},{"word":"is ","start":73.614,"end":73.742},{"word":"Ellen, ","start":73.742,"end":74.009},{"word":"and ","start":74.009,"end":74.137},{"word":"I’m ","start":74.137,"end":74.265},{"word":"calling ","start":74.265,"end":74.555},{"word":"on ","start":74.555,"end":74.671},{"word":"behalf ","start":74.671,"end":74.95},{"word":"of ","start":74.95,"end":75.066},{"word":"AtmanCo.","start":75.066,"end":75.89},{"word":" May ","start":75.93595825195312,"end":76.08695825195312},{"word":"I ","start":76.08695825195312,"end":76.16895825195313},{"word":"speak ","start":76.16895825195313,"end":76.38895825195313},{"word":"with ","start":76.38895825195313,"end":76.53995825195312},{"word":"Kathleen, ","start":76.53995825195312,"end":76.93495825195312},{"word":"please?","start":76.93495825195312,"end":77.51495825195312}],"metadata":{"response_id":7}},{"role":"user","content":"Sure. 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For LEP Farm Market at Claiborne and Highway eleven, please press two. For Lupf's Bakehouse in Downtown Abbotsford, press three. To listen to this message again, press star. ","words":[{"word":"for ","start":1.9669999999999999,"end":2.2069998},{"word":"calling ","start":2.2069998,"end":2.4469999000000002},{"word":"Lip. ","start":2.4469999000000002,"end":2.7670000000000003},{"word":"For ","start":3.1270000000000002,"end":3.367},{"word":"LEP ","start":3.367,"end":3.607},{"word":"Farm ","start":3.607,"end":3.847},{"word":"Market ","start":3.847,"end":4.167},{"word":"at ","start":4.167,"end":4.3269997},{"word":"Claiborne ","start":4.3269997,"end":4.726999999999999},{"word":"and ","start":4.726999999999999,"end":4.967},{"word":"Highway ","start":4.967,"end":5.287},{"word":"eleven, ","start":5.287,"end":5.927},{"word":"please ","start":5.927,"end":6.167},{"word":"press ","start":6.167,"end":6.4069997},{"word":"two. 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This is Tricia speaking. ","words":[{"word":"Hi. ","start":62.626998,"end":63.026999999999994},{"word":"This ","start":63.026999999999994,"end":63.187},{"word":"is ","start":63.187,"end":63.266996999999996},{"word":"Tricia ","start":63.266996999999996,"end":63.507},{"word":"speaking. ","start":63.507,"end":63.746997}]},{"role":"agent","content":"Hello Tricia, may I please speak with Kathleen?","words":[{"word":"Hello ","start":66.536,"end":66.873},{"word":"Tricia, ","start":66.873,"end":67.209},{"word":"may ","start":67.209,"end":67.372},{"word":"I ","start":67.372,"end":67.453},{"word":"please ","start":67.453,"end":67.662},{"word":"speak ","start":67.662,"end":67.871},{"word":"with ","start":67.871,"end":68.022},{"word":"Kathleen?","start":68.022,"end":68.835}],"metadata":{"response_id":6}},{"role":"user","content":"Oh, yeah. Can I ask who's calling? ","words":[{"word":"Oh, ","start":70.697,"end":71.017},{"word":"yeah. 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May I speak with Kathleen, please?","words":[{"word":"My ","start":73.301,"end":73.452},{"word":"name ","start":73.452,"end":73.614},{"word":"is ","start":73.614,"end":73.742},{"word":"Ellen, ","start":73.742,"end":74.009},{"word":"and ","start":74.009,"end":74.137},{"word":"I’m ","start":74.137,"end":74.265},{"word":"calling ","start":74.265,"end":74.555},{"word":"on ","start":74.555,"end":74.671},{"word":"behalf ","start":74.671,"end":74.95},{"word":"of ","start":74.95,"end":75.066},{"word":"AtmanCo.","start":75.066,"end":75.89},{"word":" May ","start":75.93595825195312,"end":76.08695825195312},{"word":"I ","start":76.08695825195312,"end":76.16895825195313},{"word":"speak ","start":76.16895825195313,"end":76.38895825195313},{"word":"with ","start":76.38895825195313,"end":76.53995825195312},{"word":"Kathleen, ","start":76.53995825195312,"end":76.93495825195312},{"word":"please?","start":76.93495825195312,"end":77.51495825195312}],"metadata":{"response_id":7}},{"role":"user","content":"Sure. Hold on one second. ","words":[{"word":"Sure. ","start":78.937,"end":79.337},{"word":"Hold ","start":79.337,"end":79.497},{"word":"on ","start":79.497,"end":79.577},{"word":"one ","start":79.577,"end":79.817},{"word":"second. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:46:32-06:00","email":"kdoll@leppfarmmarket.com","phone":"6048515377","firstName":"Kathleen","lastName":"Doll","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1123636230","ua":"okhttp\/5.3.2","hash":"b27997037a407d8de77f2721817e0347","socialdata_lastcheck":null,"email_local":"","email_domain":"leppfarmmarket.com","sentcnt":"12","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:20:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:32","updated_utc_timestamp":"2026-04-02 17:20:40","created_timestamp":"2025-11-18 09:46:32","updated_timestamp":"2026-04-02 17:20:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-31 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:20:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f34912240876d60ca02c592ee3b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"LyShon","last_name":"James","full_name":"LyShon James","contact_id":"5142","email":"lyshon.james@nortekcontrol.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:58:55-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f34912240876d60ca02c592ee3b","X-RetellAI-SipTraceId":"call_f34912240876d60ca02c592ee3b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168428385,"end_timestamp":1775168432200,"duration_ms":3815,"transcript":"User: Your call has been forwarded to an automated voice messaging system. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. 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The call did not reach a valid finish state as it went to voicemail immediately, no official opening or questions were asked, and no closing was spoken.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human and no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to no conversation with the contact.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call went to voicemail immediately.","Debug Analytical Variables":"The call flow completion rate is 0% because the call was not answered by a human and ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no survey questions being asked. Mandatory phrase detection is 0% because the call ended before any required phrases could be spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4734],"average":4734,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16014163824","direction":"outbound"},"event_timestamp":1775168437799} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5142 CALL ID: call_f34912240876d60ca02c592ee3b EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-10-29T14:26:31-05:00","email":"lyshon.james@nortekcontrol.com","phone":"7077785923","firstName":"LyShon","lastName":"James","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"09c96b538f85fa8eadad3483e51e9c33","socialdata_lastcheck":null,"email_local":"","email_domain":"nortekcontrol.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:20:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:31","updated_utc_timestamp":"2026-04-02 17:20:38","created_timestamp":"2025-10-29 14:26:31","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:20:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_267f451a88dbd89babeeeaff68b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ljiljana","last_name":"Trajkovska","full_name":"Ljiljana Trajkovska","contact_id":"7274","email":"ltrajkovska@frontlogix.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached automated system, no human 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May I please speak with Lisa?","words":[{"word":"My ","start":46.134,"end":46.273},{"word":"name ","start":46.273,"end":46.424},{"word":"is ","start":46.424,"end":46.563},{"word":"Ellen, ","start":46.563,"end":46.935},{"word":"and ","start":46.935,"end":47.086},{"word":"I’m ","start":47.086,"end":47.225},{"word":"calling ","start":47.225,"end":47.539},{"word":"on ","start":47.539,"end":47.655},{"word":"behalf ","start":47.655,"end":47.968},{"word":"of ","start":47.968,"end":48.084},{"word":"AtmanCo.","start":48.084,"end":48.909},{"word":" May ","start":48.95470825195312,"end":49.117708251953125},{"word":"I ","start":49.117708251953125,"end":49.19870825195313},{"word":"please ","start":49.19870825195313,"end":49.43070825195313},{"word":"speak ","start":49.43070825195313,"end":49.651708251953124},{"word":"with ","start":49.651708251953124,"end":49.825708251953124},{"word":"Lisa?","start":49.825708251953124,"end":50.394708251953126}],"metadata":{"response_id":3}},{"role":"agent","content":"Hello, am I speaking with Lisa?","words":[{"word":"Hello, ","start":61.704,"end":62.075},{"word":"am ","start":62.075,"end":62.238},{"word":"I ","start":62.238,"end":62.319},{"word":"speaking ","start":62.319,"end":62.644},{"word":"with ","start":62.644,"end":62.807},{"word":"Lisa?","start":62.807,"end":63.329}],"metadata":{"response_id":4}},{"role":"user","content":"Please select an option. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:20:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_22abe6e221c5f4696c1c22740e5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Livy","last_name":"Yueh","full_name":"Livy Yueh","contact_id":"7332","email":"lyueh@shorelinewa.gov","orgname":"","bloc_notes_ac":"2026-04-02 invalid phone destination, phone: 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:05-06:00","email":"lyueh@shorelinewa.gov","phone":"2062164177","firstName":"Livy","lastName":"Yueh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"9db37f367960f65252a6b124ae02a123","socialdata_lastcheck":null,"email_local":"","email_domain":"shorelinewa.gov","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:20:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:05","updated_utc_timestamp":"2026-04-02 17:20:55","created_timestamp":"2025-11-21 09:55:05","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:05-06:00","email":"lyueh@shorelinewa.gov","phone":"2062164177","firstName":"Livy","lastName":"Yueh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"9db37f367960f65252a6b124ae02a123","socialdata_lastcheck":null,"email_local":"","email_domain":"shorelinewa.gov","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:20:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:05","updated_utc_timestamp":"2026-04-02 17:20:55","created_timestamp":"2025-11-21 09:55:05","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:21:02 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_df673dc261dc587e1dd11fb4f8f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Marc","last_name":"Atrash","full_name":"Marc Atrash","contact_id":"7198","email":"marc.atrash@mediamonks.com","orgname":"","bloc_notes_ac":"31356212150\r\nDec 3 2025 vm\n2026 Apr 02 voicemail reached, message left for Marc regarding HR webinar 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:21:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_514a0e8f910d73b1e56ec26bb31","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Berry","full_name":"Michelle Berry","contact_id":"7196","email":"michelle@fullbeaker.com","orgname":"","bloc_notes_ac":"8889262487\r\nATM Dec 3 2025 vm\n2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:21:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3ee846f0fd9b2b11cc2bf90fe80","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Madison","last_name":"DiMarco","full_name":"Madison DiMarco","contact_id":"7008","email":"madison@squareup.com","orgname":"","bloc_notes_ac":"4155477455\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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The official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken, resulting in a low completion rate.","Official Opening Gate Accuracy":"100%. The official opening was not spoken, but the identity confirmation was attempted correctly before any opening, and no gatekeeper was involved.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as no survey questions were asked.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable and considered perfect by default.","Mandatory Phrase Detection":"No. The required phrases such as 'for statistical purposes', approved closing sentence, and 'I sent you an email with a link...' were not present.","Debug Analytical Variables":"The call flow completion rate is low (20%) because the official opening was not delivered and no survey questions were asked, with no valid outcome or closing. Official opening gate accuracy is 100% because the agent attempted identity confirmation before any opening and did not speak to a gatekeeper. Survey order integrity and skip logic accuracy are 100% by default as no survey questions were asked. Verbatim survey compliance is 100% by default for the same reason. Mandatory phrase detection is No due to absence of required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4684,4698],"average":4691,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+18056283601","direction":"outbound"},"event_timestamp":1775168476512} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7008 CALL ID: call_3ee846f0fd9b2b11cc2bf90fe80 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:44-06:00","email":"madison@squareup.com","phone":"7147431333","firstName":"Madison","lastName":"DiMarco","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fb3beb289d4ebde912379603d630340d","socialdata_lastcheck":null,"email_local":"","email_domain":"squareup.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:44","updated_utc_timestamp":"2026-04-02 17:21:18","created_timestamp":"2025-11-21 09:53:44","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:44-06:00","email":"madison@squareup.com","phone":"7147431333","firstName":"Madison","lastName":"DiMarco","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fb3beb289d4ebde912379603d630340d","socialdata_lastcheck":null,"email_local":"","email_domain":"squareup.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:44","updated_utc_timestamp":"2026-04-02 17:21:18","created_timestamp":"2025-11-21 09:53:44","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:21:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_456aac6b0009c2e8ae15930264f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Timothy","last_name":"Felde","full_name":"Timothy Felde","contact_id":"5074","email":"mfelde@salemchristianhomes.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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Apr 02 call reached voicemail, message left\n2026 Apr 02 outbound call reached automated system and agent identified self but did not reach Kelly","cdate":"2026-04-02T16:56:46-05:00","udate":"2026-04-02T17:21:18-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400711\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/400711\/field"},"owner":"7297","id":"400711"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:56-06:00","email":"kresendez@goodleap.com","phone":"9167468077","firstName":"Kelly","lastName":"Resendez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c0f64c0f7a528b7fa31c01ef23f41834","socialdata_lastcheck":null,"email_local":"","email_domain":"goodleap.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:56","updated_utc_timestamp":"2026-04-02 17:21:19","created_timestamp":"2025-11-21 09:54:56","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:56-06:00","email":"kresendez@goodleap.com","phone":"9167468077","firstName":"Kelly","lastName":"Resendez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c0f64c0f7a528b7fa31c01ef23f41834","socialdata_lastcheck":null,"email_local":"","email_domain":"goodleap.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:56","updated_utc_timestamp":"2026-04-02 17:21:19","created_timestamp":"2025-11-21 09:54:56","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:56-06:00","email":"kresendez@goodleap.com","phone":"9167468077","firstName":"Kelly","lastName":"Resendez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c0f64c0f7a528b7fa31c01ef23f41834","socialdata_lastcheck":null,"email_local":"","email_domain":"goodleap.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:56","updated_utc_timestamp":"2026-04-02 17:21:19","created_timestamp":"2025-11-21 09:54:56","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:56-06:00","email":"kresendez@goodleap.com","phone":"9167468077","firstName":"Kelly","lastName":"Resendez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c0f64c0f7a528b7fa31c01ef23f41834","socialdata_lastcheck":null,"email_local":"","email_domain":"goodleap.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:56","updated_utc_timestamp":"2026-04-02 17:21:19","created_timestamp":"2025-11-21 09:54:56","updated_timestamp":"2026-04-02 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Goodbye.\"}","time_sec":180.718,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/53e6019defcc1696d88e9a63fc9ed6a742cd9cfc1d9316b4ecc32eec6652f775/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/53e6019defcc1696d88e9a63fc9ed6a742cd9cfc1d9316b4ecc32eec6652f775/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/53e6019defcc1696d88e9a63fc9ed6a742cd9cfc1d9316b4ecc32eec6652f775/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/53e6019defcc1696d88e9a63fc9ed6a742cd9cfc1d9316b4ecc32eec6652f775/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":630.5,"p90":791.9000000000001,"p95":824.4499999999999,"p99":850.49,"min":568,"max":857,"num":4,"values":[621,857,568,640]},"e2e":{"p50":1080,"p90":1302.3999999999999,"p95":1330.2,"p99":1352.44,"min":1020.989990234375,"max":1358,"num":3,"values":[1358,1020.989990234375,1080]},"tts":{"p50":263,"p90":283.9,"p95":286.45,"p99":288.49,"min":225,"max":289,"num":4,"values":[272,289,254,225]},"knowledge_base":{"p50":71,"p90":112,"p95":119,"p99":148.19999999999993,"min":44,"max":171,"num":61,"values":[62,44,64,60,73,79,89,78,89,91,83,133,89,83,85,54,59,63,73,116,70,123,62,67,83,63,65,86,58,73,71,73,74,64,71,64,112,63,69,78,62,64,66,86,66,110,74,65,66,47,73,64,119,65,114,61,65,171,69,105,63]},"asr":{"p50":39.9984000000004,"p90":60.004929999976596,"p95":70.00289999999714,"p99":1757.1001859999997,"min":9.990799999999581,"max":5040.000999999997,"num":382,"values":[20,20,20,20,20,30,30,20,30,1230,40,20,30.000100000000202,30.000099999999293,30.000200000000405,29.999800000000505,29.999799999999595,30.00000000000091,30,30.00000000000091,40.0002999999997,1829.9997000000003,70,29.999799999999595,29.99959999999919,20.00014999999985,30,39.9994999999999,29.999399999998786,29.99999999999818,29.999499999999898,30,29.99959999999919,30,50,49.99949999999808,49.999299999999494,40,1189.9994000000006,50.000599999999395,30.00040000000081,30,40.0005000000001,40.00000000000182,50,49.99959999999919,60.00100000000384,60,60.000300000003335,2029.9995,60.00049999999828,70.0010000000002,50.0002999999997,50.00079999999798,50,60.001000000000204,60.00129999999626,60,70.00049999999828,40.00075999999899,29.99960000000283,30.000150000003487,40.00089999999909,49.99950000000172,40.0002999999997,40.00080000000162,39.99950000000172,40,40.00050000000192,69.9994000000006,60.00000000000364,49.99930000000313,1740.0002999999997,69.9997000000003,30.000499999998283,29.998999999999796,39.99959999999919,40.00080000000162,39.999400000000605,50.000199999998586,60.00069999999687,59.999299999999494,60,2029.9995000000017,50.00050000000192,40.001000000000204,39.99960000000283,50.00040000000081,40.001000000000204,49.999800000001414,50.00040000000081,60.001000000000204,30.001000000000204,29.999400000000605,30.002000000000407,39.99899999999616,40.00100000000384,39.99899999999616,39.99949999999808,40.00200000000768,20.002000000000407,30.00100000000384,39.99899999999616,5040.000999999997,50.00050000000192,29.99899999999616,20.001500000005763,39.99850000000151,40.00100000000384,39.99949999999808,39.998200000001816,29.999000000003434,40.00076000000263,29.997699999999895,20.00014999999985,29.999699999993027,70.00050000000192,49.999000000003434,39.997699999999895,50.000999999996566,20.00076000000263,40.00149999999849,30.00014999999985,60,59.99860000000626,70.00099999999657,30.001799999998184,29.999400000000605,50.00020000000222,29.999000000003434,29.999700000000303,39.99829999999929,29.99899999999616,40.00149999999849,59.99850000000151,40.00100000000384,59.99949999999808,59.99799999999959,70.0005999999994,69.99899999999616,59.99799999999232,60.00149999999849,40.00014999999985,40.00089999999909,40.00340000000142,50.0002999999997,60.002699999997276,50.00139999999374,50,60.00239999999758,50.000999999996566,60.001799999998184,50.00050000000192,60.00299999999697,70,80.00099999999657,1210.0031999999992,69.99679999999353,39.99760000000242,50,39.99859999999899,49.99729999999545,39.99799999999232,39.99679999999353,49.99919999999838,39.99799999999959,40.00029999999242,39.997599999995145,639.9997000000003,70.0002999999997,39.99725000000035,29.999699999993027,39.99659999999858,20.00100000000384,19.995699999999488,29.998199999987264,20,869.9962999999989,40.00366000000213,40.00060000001395,20.005200000014156,20,20.00239999999758,30.005000000004657,30.001800000012736,30.004300000000512,29.99899999999616,30.00340000000142,29.99800000000687,20.002699999997276,30.005000000004657,29.998500000001513,30.00100000000384,40.0002999999997,40.002699999997276,40.00200000000768,20.001499999998487,19.996339999997872,30.000899999999092,39.99569999999949,30.002699999997276,30,40.00239999999758,59.997300000002724,40.001799999998184,19.99899999999616,20.001499999998487,29.998500000001513,40.00100000000384,29.997999999992317,30.000299999999697,30.002699999997276,29.99760000000242,30,50.00239999999758,69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call was an outbound attempt to reach a contact named Lauren at Santa Cruz Bicycles. 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Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is 0% as required phrases were missing.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4738,5062,4859,4995,5127,5553,5326],"average":5094.285714285715,"num_requests":7},"tool_calls":[{"tool_call_id":"f08fa8d218291528","name":"press_digit","type":"press_digit","start_time_sec":35.754,"latency_ms":0,"success":true},{"tool_call_id":"42199ed1dc9fe117","name":"press_digit","type":"press_digit","start_time_sec":68.019,"latency_ms":0.999999999990564,"success":true},{"tool_call_id":"4e413c4d1d8a4f16","name":"end_call","type":"end_call","start_time_sec":180.718}],"from_number":"+14374657779","to_number":"+18314597560","direction":"outbound"},"event_timestamp":1775168478293} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6986 CALL ID: call_d455862aa6928f516853eece061 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"lauren.dockendorf@santacruzbicycles.com","phone":"8314192132","firstName":"Lauren","lastName":"Dockendorf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c525cf9f457590f3b57fc2ce6e5f6ddd","socialdata_lastcheck":null,"email_local":"","email_domain":"santacruzbicycles.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:21:18","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 17:21:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:25:29","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6986\/automationEntryCounts"},"id":"6986","organization":null}],"fieldValue":{"contact":"6986","field":"76","value":"The call was an outbound attempt to reach a contact named Lauren at Santa Cruz Bicycles. 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"lauren.dockendorf@santacruzbicycles.com","phone":"8314192132","firstName":"Lauren","lastName":"Dockendorf","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c525cf9f457590f3b57fc2ce6e5f6ddd","socialdata_lastcheck":null,"email_local":"","email_domain":"santacruzbicycles.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:21:22","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 17:21:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:21:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0e382f61c9a18f08274c220c203","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lynn","last_name":"Bowers","full_name":"Lynn Bowers","contact_id":"1061","email":"lynn.bowers@caprelo.com","orgname":"","bloc_notes_ac":"number not 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No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it ended immediately with voicemail and no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken after identity confirmation because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . 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Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4708],"average":4708,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17032603323","direction":"outbound"},"event_timestamp":1775168479729} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1061 CALL ID: call_0e382f61c9a18f08274c220c203 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:57-05:00","email":"lynn.bowers@caprelo.com","phone":"0000000000","firstName":"Lynn","lastName":"Bowers","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"1","bounced_date":"2025-11-24","ip":"168661397","ua":"okhttp\/3.14.1","hash":"5e9fb5cc5c7770e7d1e5a00f5b55c71b","socialdata_lastcheck":null,"email_local":"","email_domain":"caprelo.com","sentcnt":"7","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:57","updated_utc_timestamp":"2026-04-02 17:21:20","created_timestamp":"2025-08-19 12:50:57","updated_timestamp":"2026-04-02 17:21:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-08 14:00:26","last_open_date":"2025-09-08 14:00:25","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1061\/automationEntryCounts"},"id":"1061","organization":null}],"fieldValue":{"contact":"1061","field":"76","value":"The call was an outbound attempt to reach the contact but went to voicemail. No conversation took place.","cdate":"2026-04-02T17:21:20-05:00","udate":"2026-04-02T17:21:20-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402811\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402811\/field"},"owner":"1061","id":"402811"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:57-05:00","email":"lynn.bowers@caprelo.com","phone":"0000000000","firstName":"Lynn","lastName":"Bowers","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"1","bounced_date":"2025-11-24","ip":"168661397","ua":"okhttp\/3.14.1","hash":"5e9fb5cc5c7770e7d1e5a00f5b55c71b","socialdata_lastcheck":null,"email_local":"","email_domain":"caprelo.com","sentcnt":"7","rating_tstamp":"2025-09-08","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:57","updated_utc_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:21:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_35d0b392984979d594e0f1396d1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mona","last_name":"Golden-Brown","full_name":"Mona 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You have reached Carrera Lee Enterprises, home of Harmony Rose. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Mona?","words":[{"word":"Hello, ","start":1.011,"end":1.452},{"word":"may ","start":1.452,"end":1.626},{"word":"I ","start":1.626,"end":1.696},{"word":"please ","start":1.696,"end":1.916},{"word":"speak ","start":1.916,"end":2.125},{"word":"with ","start":2.125,"end":2.265},{"word":"Mona?","start":2.265,"end":2.729}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You have reached Carrera Lee Enterprises, home of Harmony Rose. ","words":[{"word":"Hello. ","start":6.946,"end":7.4259996},{"word":"You ","start":7.4259996,"end":7.6659999999999995},{"word":"have ","start":7.6659999999999995,"end":7.8259997},{"word":"reached ","start":7.8259997,"end":7.986},{"word":"Carrera ","start":8.036,"end":8.596001},{"word":"Lee ","start":8.596001,"end":8.836},{"word":"Enterprises, ","start":8.836,"end":9.636001},{"word":"home ","start":9.636001,"end":9.796},{"word":"of ","start":9.796,"end":9.956},{"word":"Harmony ","start":9.956,"end":10.276},{"word":"Rose. ","start":10.276,"end":10.516}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Mona?","words":[{"word":"Hello, ","start":1.011,"end":1.452},{"word":"may ","start":1.452,"end":1.626},{"word":"I ","start":1.626,"end":1.696},{"word":"please ","start":1.696,"end":1.916},{"word":"speak ","start":1.916,"end":2.125},{"word":"with ","start":2.125,"end":2.265},{"word":"Mona?","start":2.265,"end":2.729}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You have reached Carrera Lee Enterprises, home of Harmony Rose. ","words":[{"word":"Hello. ","start":6.946,"end":7.4259996},{"word":"You ","start":7.4259996,"end":7.6659999999999995},{"word":"have ","start":7.6659999999999995,"end":7.8259997},{"word":"reached ","start":7.8259997,"end":7.986},{"word":"Carrera ","start":8.036,"end":8.596001},{"word":"Lee ","start":8.596001,"end":8.836},{"word":"Enterprises, ","start":8.836,"end":9.636001},{"word":"home ","start":9.636001,"end":9.796},{"word":"of ","start":9.796,"end":9.956},{"word":"Harmony ","start":9.956,"end":10.276},{"word":"Rose. 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No conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no human contact","call_summary_title":"Voicemail reached, no human contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered as no human answered, no questions asked, and no valid outcome achieved.","Official Opening Gate Accuracy":"100%. No official opening was spoken to a gatekeeper or before identity confirmation since no human answered.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. Required phrases were not detected as no conversation with a human occurred.","Debug Analytical Variables":"The call flow completion rate is 0% because the official opening was not delivered and no survey questions were asked. Official opening gate accuracy is 100% because the opening was not spoken prematurely or to a gatekeeper. Survey order integrity and skip logic accuracy are 100% by default as no questions were asked. Verbatim survey compliance is 100% by default for the same reason. Mandatory phrase detection is No because none of the required phrases were present. The call ended with voicemail reached, so the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4696,4697],"average":4696.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+13103756033","direction":"outbound"},"event_timestamp":1775168480307} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7076 CALL ID: call_35d0b392984979d594e0f1396d1 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:00-06:00","email":"mona@carreralee.com","phone":"3104694917","firstName":"Mona","lastName":"Golden-Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b70cd7385c1af4aaa03f6ceaaf141e57","socialdata_lastcheck":null,"email_local":"","email_domain":"carreralee.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:00","updated_utc_timestamp":"2026-04-02 17:21:20","created_timestamp":"2025-11-21 09:54:00","updated_timestamp":"2026-04-02 17:21:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/automationEntryCounts"},"id":"7076","organization":null}],"fieldValue":{"contact":"7076","field":"76","value":"The agent called to speak with Mona but reached a voicemail for Carrera Lee Enterprises instead. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:00-06:00","email":"mona@carreralee.com","phone":"3104694917","firstName":"Mona","lastName":"Golden-Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b70cd7385c1af4aaa03f6ceaaf141e57","socialdata_lastcheck":null,"email_local":"","email_domain":"carreralee.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:00","updated_utc_timestamp":"2026-04-02 17:21:22","created_timestamp":"2025-11-21 09:54:00","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:00-06:00","email":"mona@carreralee.com","phone":"3104694917","firstName":"Mona","lastName":"Golden-Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b70cd7385c1af4aaa03f6ceaaf141e57","socialdata_lastcheck":null,"email_local":"","email_domain":"carreralee.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:00","updated_utc_timestamp":"2026-04-02 17:21:22","created_timestamp":"2025-11-21 09:54:00","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:00-06:00","email":"mona@carreralee.com","phone":"3104694917","firstName":"Mona","lastName":"Golden-Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b70cd7385c1af4aaa03f6ceaaf141e57","socialdata_lastcheck":null,"email_local":"","email_domain":"carreralee.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:00","updated_utc_timestamp":"2026-04-02 17:21:22","created_timestamp":"2025-11-21 09:54:00","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:00-06:00","email":"mona@carreralee.com","phone":"3104694917","firstName":"Mona","lastName":"Golden-Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b70cd7385c1af4aaa03f6ceaaf141e57","socialdata_lastcheck":null,"email_local":"","email_domain":"carreralee.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:00","updated_utc_timestamp":"2026-04-02 17:21:22","created_timestamp":"2025-11-21 09:54:00","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:00-06:00","email":"mona@carreralee.com","phone":"3104694917","firstName":"Mona","lastName":"Golden-Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b70cd7385c1af4aaa03f6ceaaf141e57","socialdata_lastcheck":null,"email_local":"","email_domain":"carreralee.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:00","updated_utc_timestamp":"2026-04-02 17:21:23","created_timestamp":"2025-11-21 09:54:00","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:21:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_21e24c7e90bdccbb8550f9eb8dc","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Melissa","last_name":"Shields","full_name":"Melissa Shields","contact_id":"7234","email":"mshields@casey.org","orgname":"","bloc_notes_ac":"2062844548\r\nATM / 03 December 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:21:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9e2acc4bcbb3099084d632878e1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Berthiaume","full_name":"Michelle Berthiaume","contact_id":"1188","email":"michelle@point2consult.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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Mandatory Phrase Detection is No because required phrases and closing statements were missing.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4698,4702],"average":4700,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14153206422","direction":"outbound"},"event_timestamp":1775168495612} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1188 CALL ID: call_9e2acc4bcbb3099084d632878e1 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"michelle@point2consult.com","phone":"4159389113","firstName":"Michelle","lastName":"Berthiaume","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"973390744a7b5f8ab78e63aa8ab801fd","socialdata_lastcheck":null,"email_local":"","email_domain":"point2consult.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:21:35","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 17:21:35","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1188\/automationEntryCounts"},"id":"1188","organization":null}],"fieldValue":{"contact":"1188","field":"76","value":"The agent reached Michelle and introduced herself, beginning to discuss market changes in the sales process before the call ended abruptly. The conversation was very brief and did not progress further.","cdate":"2026-04-02T17:01:54-05:00","udate":"2026-04-02T17:21:35-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401867\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401867\/field"},"owner":"1188","id":"401867"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"michelle@point2consult.com","phone":"4159389113","firstName":"Michelle","lastName":"Berthiaume","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"973390744a7b5f8ab78e63aa8ab801fd","socialdata_lastcheck":null,"email_local":"","email_domain":"point2consult.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"michelle@point2consult.com","phone":"4159389113","firstName":"Michelle","lastName":"Berthiaume","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"973390744a7b5f8ab78e63aa8ab801fd","socialdata_lastcheck":null,"email_local":"","email_domain":"point2consult.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:21:37","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"michelle@point2consult.com","phone":"4159389113","firstName":"Michelle","lastName":"Berthiaume","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"973390744a7b5f8ab78e63aa8ab801fd","socialdata_lastcheck":null,"email_local":"","email_domain":"point2consult.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:21:37","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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Verbatim survey compliance and mandatory phrase detection are 0% due to lack of human interaction and survey questions.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4679,5647,5729,5974,4978],"average":5401.4,"num_requests":5},"tool_calls":[{"tool_call_id":"0d29a8155f6fe04c","name":"press_digit","type":"press_digit","start_time_sec":49.475,"latency_ms":0,"success":true},{"tool_call_id":"0b5cdda47bcb927e","name":"press_digit","type":"press_digit","start_time_sec":66.515,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+17206474948","direction":"outbound"},"event_timestamp":1775168496282} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7143 CALL ID: call_c32c9688de53945f12b92f91ecf EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"lridge@evercommerce.com","phone":"8584328913","firstName":"Lisa","lastName":"Ridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aa08be52529eb4bc628afb11685457d3","socialdata_lastcheck":null,"email_local":"","email_domain":"evercommerce.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 17:21:36","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 17:21:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7143\/automationEntryCounts"},"id":"7143","organization":null}],"fieldValue":{"contact":"7143","field":"76","value":"The call reached an automated system for EverCommerce, where the agent navigated through menu options but ultimately reached a voicemail with no one available to take the call. 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reached voicemail, no human answered","cdate":"2026-04-02T16:59:47-05:00","udate":"2026-04-02T17:21:36-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401254\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401254\/field"},"owner":"7143","id":"401254"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"lridge@evercommerce.com","phone":"8584328913","firstName":"Lisa","lastName":"Ridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aa08be52529eb4bc628afb11685457d3","socialdata_lastcheck":null,"email_local":"","email_domain":"evercommerce.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 17:21:37","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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Dec 3 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no human answered","cdate":"2025-12-03T11:30:38-06:00","udate":"2026-04-02T17:21:37-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234866\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234866\/field"},"owner":"7143","id":"234866"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"lridge@evercommerce.com","phone":"8584328913","firstName":"Lisa","lastName":"Ridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aa08be52529eb4bc628afb11685457d3","socialdata_lastcheck":null,"email_local":"","email_domain":"evercommerce.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 17:21:37","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"lridge@evercommerce.com","phone":"8584328913","firstName":"Lisa","lastName":"Ridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aa08be52529eb4bc628afb11685457d3","socialdata_lastcheck":null,"email_local":"","email_domain":"evercommerce.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 17:21:37","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"lridge@evercommerce.com","phone":"8584328913","firstName":"Lisa","lastName":"Ridge","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aa08be52529eb4bc628afb11685457d3","socialdata_lastcheck":null,"email_local":"","email_domain":"evercommerce.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 17:21:37","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:21:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f4840ff9275a1bab74d7392ae0f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Erin","last_name":"Ramsay","full_name":"Erin Ramsay","contact_id":"6609","email":"NO-EMAIL835@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : \r\nATM / 20 November 2025 VM\r\nATM / 24 November 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:21-06:00","email":"NO-EMAIL835@DUMMY.com","phone":"6045285644","firstName":"Erin","lastName":"Ramsay","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"3be1cd7afaa954a38c6de04012a73fce","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:21","updated_utc_timestamp":"2026-04-02 17:21:42","created_timestamp":"2025-11-18 09:45:21","updated_timestamp":"2026-04-02 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May I please speak with Mabelle?","words":[{"word":"Hello ","start":33.168,"end":33.47},{"word":"Fred, ","start":33.47,"end":33.702},{"word":"my ","start":33.702,"end":33.818},{"word":"name ","start":33.818,"end":33.981},{"word":"is ","start":33.981,"end":34.097},{"word":"Ellen, ","start":34.097,"end":34.376},{"word":"and ","start":34.376,"end":34.503},{"word":"I’m ","start":34.503,"end":34.643},{"word":"calling ","start":34.643,"end":34.956},{"word":"on ","start":34.956,"end":35.061},{"word":"behalf ","start":35.061,"end":35.351},{"word":"of ","start":35.351,"end":35.49},{"word":"AtmanCo.","start":35.49,"end":36.349},{"word":" May ","start":36.39525,"end":36.57025},{"word":"I ","start":36.57025,"end":36.63925},{"word":"please ","start":36.63925,"end":36.84825},{"word":"speak ","start":36.84825,"end":37.05725},{"word":"with ","start":37.05725,"end":37.22025},{"word":"Mabelle?","start":37.22025,"end":37.83525}],"metadata":{"response_id":4}},{"role":"user","content":"Mabel. I'm I'm quite sorry to disappoint you, but I I'll be the one assisting you. You see, I can't necessarily pinpoint any agent named Mabel. Uh, I'm sorry about that. How can I help you? ","words":[{"word":"Mabel. 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Just to confirm, is there anyone named Mabelle Bong available at this number, or has she moved to a different department or location?","words":[{"word":"Thank ","start":57.757,"end":58.024},{"word":"you ","start":58.024,"end":58.14},{"word":"for ","start":58.14,"end":58.279},{"word":"letting ","start":58.279,"end":58.535},{"word":"me ","start":58.535,"end":58.627},{"word":"know, ","start":58.627,"end":58.86},{"word":"Fred.","start":58.86,"end":59.359},{"word":" Just ","start":59.40483325195312,"end":59.73083325195312},{"word":"to ","start":59.73083325195312,"end":59.88083325195313},{"word":"confirm, ","start":59.88083325195313,"end":60.82183325195312},{"word":"is ","start":60.82183325195312,"end":61.018833251953126},{"word":"there ","start":61.018833251953126,"end":61.22783325195312},{"word":"anyone ","start":61.22783325195312,"end":61.59983325195312},{"word":"named ","start":61.59983325195312,"end":61.90183325195313},{"word":"Mabelle ","start":61.90183325195313,"end":62.36583325195313},{"word":"Bong ","start":62.36583325195313,"end":62.73783325195313},{"word":"available ","start":62.73783325195313,"end":63.317833251953125},{"word":"at ","start":63.317833251953125,"end":63.45683325195313},{"word":"this ","start":63.45683325195313,"end":63.665833251953124},{"word":"number, ","start":63.665833251953124,"end":64.32783325195312},{"word":"or ","start":64.32783325195312,"end":64.53683325195313},{"word":"has ","start":64.53683325195313,"end":64.69983325195312},{"word":"she ","start":64.69983325195312,"end":64.85083325195312},{"word":"moved ","start":64.85083325195312,"end":65.11783325195313},{"word":"to ","start":65.11783325195313,"end":65.25683325195313},{"word":"a ","start":65.25683325195313,"end":65.32683325195312},{"word":"different ","start":65.32683325195312,"end":65.62783325195312},{"word":"department ","start":65.62783325195312,"end":66.23183325195312},{"word":"or ","start":66.23183325195312,"end":66.39483325195313},{"word":"location?","start":66.39483325195313,"end":67.20683325195313}],"metadata":{"response_id":7}},{"role":"user","content":"Okay. Well, there is no Maybell on this department here. I I I in all honesty, there could be. I wouldn't know. You see what's spread across sites. And like I'm saying here, I can't necessarily pinpoint me about the agent. If there's anything else I could help with, I would be glad to. ","words":[{"word":"Okay. ","start":69.91,"end":70.39},{"word":"Well, ","start":70.39,"end":70.71000000000001},{"word":"there ","start":70.71000000000001,"end":70.87},{"word":"is ","start":70.87,"end":71.11},{"word":"no ","start":71.11,"end":71.35},{"word":"Maybell ","start":71.35,"end":71.91},{"word":"on ","start":71.91,"end":72.23},{"word":"this ","start":72.23,"end":72.55},{"word":"department ","start":72.85,"end":73.41},{"word":"here. 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The agent thanked Fred and ended the call, planning to try again later.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 agent called to speak with Mabelle Bong but reached Fred who could not confirm her location or department","call_summary_title":"Reached wrong contact, no Mabelle Bong found","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"90%. The official opening was delivered after identity confirmation, most questions were not asked as the contact was not the intended person, but a valid outcome was assigned and closing was spoken.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after identity confirmation and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked out of order as the call did not proceed to survey stage.","Skip Logic Accuracy":"100%. The call logically ended after confirming the contact was not the intended person, no branching errors.","Verbatim Survey Compliance":"N/A. No survey questions were asked during the call.","Mandatory Phrase Detection":"No. The call did not include the mandatory phrases as the conversation did not proceed to survey questions or closing statements requiring them.","Debug Analytical Variables":"Call Flow Completion Rate is 90% because the official opening was delivered after identity confirmation, but no survey questions were asked due to the contact not being the intended person. A valid outcome was assigned and closing was spoken. Official Opening Gate Accuracy is 100% because the opening was only spoken after confirming the contact's identity and not to a gatekeeper. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because the call ended logically after confirming the contact was not the intended person. Verbatim Survey Compliance is not applicable as no survey questions were asked. Mandatory Phrase Detection is No because the call did not include required phrases due to early termination.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4715,5191,5419,5485,4890,4926,4963,5350,5040,5077],"average":5105.6,"num_requests":10},"tool_calls":[{"tool_call_id":"0dea7b8e32641f7c","name":"press_digit","type":"press_digit","start_time_sec":6.087,"latency_ms":0,"success":true},{"tool_call_id":"f16d37c72740feb8","name":"press_digit","type":"press_digit","start_time_sec":15.192,"latency_ms":0,"success":true},{"tool_call_id":"eda63c91b7c8563e","name":"end_call","type":"end_call","start_time_sec":93.673}],"from_number":"+14374657779","to_number":"+18882467822","direction":"outbound"},"event_timestamp":1775168513479} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7071 CALL ID: call_fe6b995a1c8c307bcc4845cef1a EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:21:53","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 17:21:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7071\/automationEntryCounts"},"id":"7071","organization":null}],"fieldValue":{"contact":"7071","field":"76","value":"The agent called to speak with Mabelle Bong but reached Fred instead, who was unable to confirm Mabelle's presence or location. The agent thanked Fred and ended the call, planning to try again later.","cdate":"2026-04-02T17:01:36-05:00","udate":"2026-04-02T17:21:53-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401517\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401517\/field"},"owner":"7071","id":"401517"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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wrong contact, no Mabelle Bong found","cdate":"2026-04-02T17:01:36-05:00","udate":"2026-04-02T17:21:54-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401519\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401519\/field"},"owner":"7071","id":"401519"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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\/ 01 December 2025 VM\n2026 Apr 02 voicemail reached, message left for Mabelle regarding HR webinar invitation\n2026 Apr 02 agent called to speak with Mabelle Bong but reached Fred who could not confirm her location or department","cdate":"2025-12-01T17:17:20-06:00","udate":"2026-04-02T17:21:54-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234217\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234217\/field"},"owner":"7071","id":"234217"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:21:55","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:21:55","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:21:55","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:21:55","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:21:55","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:21:56","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"mabelle.bong@instacart.com","phone":"4086799634","firstName":"Mabelle","lastName":"Bong","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2c85bda3edb0e07171be86e1ea150231","socialdata_lastcheck":null,"email_local":"","email_domain":"instacart.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:21:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:21:57","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:22:04 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d90fb19ef8f5624827f45f1c103","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Matthew","last_name":"Polito","full_name":"Matthew Polito","contact_id":"1125","email":"matthew.polito@hemco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:22:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d90fb19ef8f5624827f45f1c103","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Matthew","last_name":"Polito","full_name":"Matthew Polito","contact_id":"1125","email":"matthew.polito@hemco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:22:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4c6b3277d9290cd6c6af1f687b7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Houston","last_name":"Kuznak","full_name":"Houston Kuznak","contact_id":"6411","email":"NO-EMAIL806@DUMMY.com","orgname":"","bloc_notes_ac":"ATM Dec 1 2025 Person who answered said it was the wrong 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:22:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_82a880a24f4ba4ed6e10a9e0345","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Moses","last_name":"Maddox","full_name":"Moses Maddox","contact_id":"7254","email":"mmaddox@csusm.edu","orgname":"","bloc_notes_ac":"ATM / 03 December 2025 Number 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:22:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d70afb679aaea1bd3ec2bdf8bfb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Merry","last_name":"Cosgrove","full_name":"Merry Cosgrove","contact_id":"7242","email":"mcosgrove@gammaphibeta.org","orgname":"","bloc_notes_ac":"7858438022\r\nATM / 03 December 2025 VM says another name\n2026-04-02 Dial no answer, phone: 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:42-06:00","email":"mcosgrove@gammaphibeta.org","phone":"5105494100","firstName":"Merry","lastName":"Cosgrove","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"094a786c15951c43db9e43a1b0d2af1f","socialdata_lastcheck":null,"email_local":"","email_domain":"gammaphibeta.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:42","updated_utc_timestamp":"2026-04-02 17:22:24","created_timestamp":"2025-11-21 09:54:42","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:22:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4e52cfb70fcd38d70a9143bbeeb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Megan","last_name":"Litwin","full_name":"Megan Litwin","contact_id":"7238","email":"megan.litwin@roomtoread.org","orgname":"","bloc_notes_ac":"4155613331ext125\r\nATM / 03 December 2025 VM\n2026 Apr 02 call reached voicemail, no human 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:41-06:00","email":"megan.litwin@roomtoread.org","phone":"4158394492","firstName":"Megan","lastName":"Litwin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"3c60fe4990f883263c29905b373955fa","socialdata_lastcheck":null,"email_local":"","email_domain":"roomtoread.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:41","updated_utc_timestamp":"2026-04-02 17:22:33","created_timestamp":"2025-11-21 09:54:41","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:22:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_177d1c182bc50bcd3d78e447b1e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Miri","last_name":"Stucker","full_name":"Miri Stucker","contact_id":"9005","email":"miri.stucker@wmeagency.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:58:57-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_177d1c182bc50bcd3d78e447b1e","X-RetellAI-SipTraceId":"call_177d1c182bc50bcd3d78e447b1e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168537687,"end_timestamp":1775168550117,"duration_ms":12430,"transcript":"User: You have reached the data privacy office at Endeavor, where you can submit requests regarding our handling of your personal information by Endeavor and its subsidiaries. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:27-05:00","email":"miri.stucker@wmeagency.com","phone":"3105503413","firstName":"Miri","lastName":"Stucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"69e0c463cbaa32be14ee59fd745a8618","socialdata_lastcheck":null,"email_local":"","email_domain":"wmeagency.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:27","updated_utc_timestamp":"2026-04-02 17:22:35","created_timestamp":"2026-03-18 09:11:27","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:27-05:00","email":"miri.stucker@wmeagency.com","phone":"3105503413","firstName":"Miri","lastName":"Stucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"69e0c463cbaa32be14ee59fd745a8618","socialdata_lastcheck":null,"email_local":"","email_domain":"wmeagency.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:27","updated_utc_timestamp":"2026-04-02 17:22:36","created_timestamp":"2026-03-18 09:11:27","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:27-05:00","email":"miri.stucker@wmeagency.com","phone":"3105503413","firstName":"Miri","lastName":"Stucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"69e0c463cbaa32be14ee59fd745a8618","socialdata_lastcheck":null,"email_local":"","email_domain":"wmeagency.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:27","updated_utc_timestamp":"2026-04-02 17:22:36","created_timestamp":"2026-03-18 09:11:27","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:27-05:00","email":"miri.stucker@wmeagency.com","phone":"3105503413","firstName":"Miri","lastName":"Stucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"69e0c463cbaa32be14ee59fd745a8618","socialdata_lastcheck":null,"email_local":"","email_domain":"wmeagency.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:27","updated_utc_timestamp":"2026-04-02 17:22:36","created_timestamp":"2026-03-18 09:11:27","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:27-05:00","email":"miri.stucker@wmeagency.com","phone":"3105503413","firstName":"Miri","lastName":"Stucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"69e0c463cbaa32be14ee59fd745a8618","socialdata_lastcheck":null,"email_local":"","email_domain":"wmeagency.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:27","updated_utc_timestamp":"2026-04-02 17:22:37","created_timestamp":"2026-03-18 09:11:27","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:27-05:00","email":"miri.stucker@wmeagency.com","phone":"3105503413","firstName":"Miri","lastName":"Stucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"69e0c463cbaa32be14ee59fd745a8618","socialdata_lastcheck":null,"email_local":"","email_domain":"wmeagency.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:27","updated_utc_timestamp":"2026-04-02 17:22:37","created_timestamp":"2026-03-18 09:11:27","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:11:27-05:00","email":"miri.stucker@wmeagency.com","phone":"3105503413","firstName":"Miri","lastName":"Stucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"69e0c463cbaa32be14ee59fd745a8618","socialdata_lastcheck":null,"email_local":"","email_domain":"wmeagency.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:27","updated_utc_timestamp":"2026-04-02 17:22:37","created_timestamp":"2026-03-18 09:11:27","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:22:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6f6cf46d261b4bd02b47a41cc0c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Erasmia","last_name":"Papadopulous","full_name":"Erasmia Papadopulous","contact_id":"6542","email":"NO-EMAIL719@DUMMY.com","orgname":"","bloc_notes_ac":"ATM Dec 1 2025 vm 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This is Jeff Luganer. Please leave a message. I'll get back to you as soon as I can. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Erasmia?","words":[{"word":"Hello, ","start":1.053,"end":1.436},{"word":"may ","start":1.436,"end":1.61},{"word":"I ","start":1.61,"end":1.68},{"word":"please ","start":1.68,"end":1.912},{"word":"speak ","start":1.912,"end":2.121},{"word":"with ","start":2.121,"end":2.284},{"word":"Erasmia?","start":2.284,"end":3.12}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. This is Jeff Luganer. Please leave a message. I'll get back to you as soon as I can. ","words":[{"word":"Hello. ","start":3.778,"end":4.258},{"word":"This ","start":4.258,"end":4.418},{"word":"is ","start":4.418,"end":4.578},{"word":"Jeff ","start":4.578,"end":4.897999700000001},{"word":"Luganer. 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No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include mandatory phrases as it ended at voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without completing the conversation. Official Opening Gate Accuracy is 100% because the agent attempted the official opening only after asking for the contact. Survey Order Integrity Score and Skip Logic Accuracy are 100% as no survey questions or branching logic were involved. Verbatim Survey Compliance is 100% by default since no survey was conducted. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:11:54-06:00","email":"NO-EMAIL719@DUMMY.com","phone":"6507038485","firstName":"Erasmia","lastName":"Papadopulous","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"0e168286b5c4c1229f3c2453a7e1c877","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:11:54","updated_utc_timestamp":"2026-04-02 17:22:38","created_timestamp":"2025-11-14 09:11:54","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:22:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6fc749914c8cf0bdcb5f17dad0b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mackenzie","last_name":"Engel","full_name":"Mackenzie Engel","contact_id":"8457","email":"mengel@squareup.com","orgname":"","bloc_notes_ac":"2026-04-02 invalid phone destination, phone: 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","start":1.997,"end":2.136},{"word":"Mackenzie?","start":2.136,"end":2.856}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, is Mackenzie available to speak right now?","words":[{"word":"Sorry, ","start":14.287,"end":14.717},{"word":"is ","start":14.717,"end":14.891},{"word":"Mackenzie ","start":14.891,"end":15.344},{"word":"available ","start":15.344,"end":15.796},{"word":"to ","start":15.796,"end":15.912},{"word":"speak ","start":15.912,"end":16.18},{"word":"right ","start":16.18,"end":16.342},{"word":"now?","start":16.342,"end":16.772}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Mackenzie?","words":[{"word":"Hello, ","start":0.987,"end":1.323},{"word":"may ","start":1.323,"end":1.486},{"word":"I ","start":1.486,"end":1.556},{"word":"please ","start":1.556,"end":1.788},{"word":"speak ","start":1.788,"end":1.997},{"word":"with ","start":1.997,"end":2.136},{"word":"Mackenzie?","start":2.136,"end":2.856}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, is Mackenzie available to speak right now?","words":[{"word":"Sorry, ","start":14.287,"end":14.717},{"word":"is ","start":14.717,"end":14.891},{"word":"Mackenzie ","start":14.891,"end":15.344},{"word":"available ","start":15.344,"end":15.796},{"word":"to ","start":15.796,"end":15.912},{"word":"speak ","start":15.912,"end":16.18},{"word":"right ","start":16.18,"end":16.342},{"word":"now?","start":16.342,"end":16.772}],"metadata":{"response_id":1}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/6ad2ad738e1b1387ac86e7ceb71fa56a515203e1798c3ecea2030ee045222a84/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/6ad2ad738e1b1387ac86e7ceb71fa56a515203e1798c3ecea2030ee045222a84/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6ad2ad738e1b1387ac86e7ceb71fa56a515203e1798c3ecea2030ee045222a84/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6ad2ad738e1b1387ac86e7ceb71fa56a515203e1798c3ecea2030ee045222a84/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":763.5,"p90":868.7,"p95":881.85,"p99":892.37,"min":632,"max":895,"num":2,"values":[632,895]},"tts":{"p50":232,"p90":236.8,"p95":237.4,"p99":237.88,"min":226,"max":238,"num":2,"values":[226,238]},"knowledge_base":{"p50":60,"p90":60,"p95":60,"p99":60,"min":60,"max":60,"num":1,"values":[60]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":4.95},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":3.6},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":6.075},{"product":"llm_token_surcharge","cost":2.1},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.45}],"total_duration_seconds":54,"total_duration_unit_price":0.3180556,"combined_cost":17.175},"call_analysis":{"call_summary":"The agent called to speak with Mackenzie but did not reach anyone as the call ended quickly without any response from the contact.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"05","bloc_notes":"2026 Apr 02 call ended without contact answering","call_summary_title":"No answer from contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. Official opening was attempted but no conversation occurred, no questions asked, no closing spoken, and a valid outcome was assigned for no answer.","Official Opening Gate Accuracy":"100%. Opening was spoken only after attempting to confirm identity, no gatekeeper interference detected.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no contact answer, so skip logic was not violated.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was attempted but no conversation or questions occurred, and a valid outcome (no answer) was assigned. Official Opening Gate Accuracy is 100% as the opening was only spoken after attempting identity confirmation and no gatekeeper was involved. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% because no branching was needed due to no contact answer. Verbatim Survey Compliance is 0% as no survey questions were asked. Mandatory Phrase Detection is 0% because no required phrases were spoken due to lack of conversation.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4693,4708],"average":4700.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+18056283601","direction":"outbound"},"event_timestamp":1775168557154} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8457 CALL ID: call_6fc749914c8cf0bdcb5f17dad0b EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:53-06:00","email":"mengel@squareup.com","phone":"4255592213","firstName":"Mackenzie","lastName":"Engel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"06f14ca2322f5c6570654f01afe24186","socialdata_lastcheck":null,"email_local":"","email_domain":"squareup.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:53","updated_utc_timestamp":"2026-04-02 17:22:37","created_timestamp":"2025-12-15 22:45:53","updated_timestamp":"2026-04-02 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agent called to speak with Mackenzie but did not reach anyone as the call ended quickly without any response from the contact.","cdate":"2026-04-02T17:22:37-05:00","udate":"2026-04-02T17:22:37-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402887\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402887\/field"},"owner":"8457","id":"402887"}} FIELD 77 → HTTP 201 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-12-15T22:45:53-06:00","email":"mengel@squareup.com","phone":"4255592213","firstName":"Mackenzie","lastName":"Engel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"06f14ca2322f5c6570654f01afe24186","socialdata_lastcheck":null,"email_local":"","email_domain":"squareup.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:53","updated_utc_timestamp":"2026-04-02 17:22:38","created_timestamp":"2025-12-15 22:45:53","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:53-06:00","email":"mengel@squareup.com","phone":"4255592213","firstName":"Mackenzie","lastName":"Engel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"06f14ca2322f5c6570654f01afe24186","socialdata_lastcheck":null,"email_local":"","email_domain":"squareup.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:53","updated_utc_timestamp":"2026-04-02 17:22:39","created_timestamp":"2025-12-15 22:45:53","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:53-06:00","email":"mengel@squareup.com","phone":"4255592213","firstName":"Mackenzie","lastName":"Engel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"06f14ca2322f5c6570654f01afe24186","socialdata_lastcheck":null,"email_local":"","email_domain":"squareup.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:53","updated_utc_timestamp":"2026-04-02 17:22:39","created_timestamp":"2025-12-15 22:45:53","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-12-15T22:45:53-06:00","email":"mengel@squareup.com","phone":"4255592213","firstName":"Mackenzie","lastName":"Engel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"06f14ca2322f5c6570654f01afe24186","socialdata_lastcheck":null,"email_local":"","email_domain":"squareup.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:53","updated_utc_timestamp":"2026-04-02 17:22:39","created_timestamp":"2025-12-15 22:45:53","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 200 {"contacts":[{"cdate":"2025-12-15T22:45:53-06:00","email":"mengel@squareup.com","phone":"4255592213","firstName":"Mackenzie","lastName":"Engel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"06f14ca2322f5c6570654f01afe24186","socialdata_lastcheck":null,"email_local":"","email_domain":"squareup.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:53","updated_utc_timestamp":"2026-04-02 17:22:39","created_timestamp":"2025-12-15 22:45:53","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:54-05:00","email":"mthomad@thomadengr.com","phone":"7022360705","firstName":"Mohammed","lastName":"Thomad","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"7e171472b8c8e212b7d21507c2804574","socialdata_lastcheck":null,"email_local":"","email_domain":"thomadengr.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:54","updated_utc_timestamp":"2026-04-02 17:22:43","created_timestamp":"2025-08-19 12:51:54","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:54-05:00","email":"mthomad@thomadengr.com","phone":"7022360705","firstName":"Mohammed","lastName":"Thomad","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"7e171472b8c8e212b7d21507c2804574","socialdata_lastcheck":null,"email_local":"","email_domain":"thomadengr.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:54","updated_utc_timestamp":"2026-04-02 17:22:43","created_timestamp":"2025-08-19 12:51:54","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:22:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2ae36ce19930aa3dc282235e446","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mickey","last_name":"Penzer","full_name":"Mickey Penzer","contact_id":"1189","email":"mickeyp@bachrachgroup.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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The call ended with a voicemail message indicating Mickey was unavailable. No survey or further interaction occurred.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no direct contact with Mickey","call_summary_title":"Voicemail reached for Mickey","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"50%. The official opening was attempted but not fully delivered due to no human answer, no survey questions were asked, no valid outcome assigned, and no approved closing spoken.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation with a human, as the call was answered by an automated system.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"mickeyp@bachrachgroup.com","phone":"6468701246","firstName":"Mickey","lastName":"Penzer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1aeac937025b35f955729e444cf2c1df","socialdata_lastcheck":null,"email_local":"","email_domain":"bachrachgroup.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:22:51","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"mickeyp@bachrachgroup.com","phone":"6468701246","firstName":"Mickey","lastName":"Penzer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1aeac937025b35f955729e444cf2c1df","socialdata_lastcheck":null,"email_local":"","email_domain":"bachrachgroup.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:22:51","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:51:43-05:00","email":"mickeyp@bachrachgroup.com","phone":"6468701246","firstName":"Mickey","lastName":"Penzer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1aeac937025b35f955729e444cf2c1df","socialdata_lastcheck":null,"email_local":"","email_domain":"bachrachgroup.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:43","updated_utc_timestamp":"2026-04-02 17:22:51","created_timestamp":"2025-08-19 12:51:43","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:22:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_19f70f87bf41224e8b69980b37d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mye","last_name":"Luna","full_name":"Mye Luna","contact_id":"7181","email":"mluna@citadelcpm.com","orgname":"","bloc_notes_ac":"9512636534\r\nDec 3 2025 teh lady who answered said they are not 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Goodbye.","words":[{"word":"Thank ","start":42.608,"end":42.852},{"word":"you ","start":42.852,"end":42.98},{"word":"for ","start":42.98,"end":43.119},{"word":"your ","start":43.119,"end":43.293},{"word":"time. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:27-06:00","email":"mluna@citadelcpm.com","phone":"6266582044","firstName":"Mye","lastName":"Luna","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c863e25e46635fac91c50cd5def58eaa","socialdata_lastcheck":null,"email_local":"","email_domain":"citadelcpm.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:22:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:27","updated_utc_timestamp":"2026-04-02 17:22:59","created_timestamp":"2025-11-21 09:54:27","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:27-06:00","email":"mluna@citadelcpm.com","phone":"6266582044","firstName":"Mye","lastName":"Luna","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c863e25e46635fac91c50cd5def58eaa","socialdata_lastcheck":null,"email_local":"","email_domain":"citadelcpm.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:27","updated_utc_timestamp":"2026-04-02 17:23:00","created_timestamp":"2025-11-21 09:54:27","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:27-06:00","email":"mluna@citadelcpm.com","phone":"6266582044","firstName":"Mye","lastName":"Luna","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c863e25e46635fac91c50cd5def58eaa","socialdata_lastcheck":null,"email_local":"","email_domain":"citadelcpm.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:27","updated_utc_timestamp":"2026-04-02 17:23:00","created_timestamp":"2025-11-21 09:54:27","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:23:02 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c94dcb6711b30371a03774a5d6f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Miyana","last_name":"E","full_name":"Miyana E","contact_id":"7264","email":"miyanae@womensfoundca.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no human 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Please leave a message after the tone. ","words":[{"word":"The ","start":41.675,"end":41.995},{"word":"Google ","start":41.995,"end":42.315},{"word":"subscriber ","start":42.315,"end":42.714999999999996},{"word":"you ","start":42.714999999999996,"end":42.955},{"word":"have ","start":42.955,"end":43.115},{"word":"called ","start":43.115,"end":43.275},{"word":"is ","start":43.275,"end":43.514998},{"word":"not ","start":43.514998,"end":43.675},{"word":"available. ","start":43.675,"end":44.074999999999996},{"word":"Please ","start":44.555,"end":44.795},{"word":"leave ","start":44.795,"end":45.035},{"word":"a ","start":45.035,"end":45.195},{"word":"message ","start":45.195,"end":45.434999999999995},{"word":"after ","start":45.434999999999995,"end":45.674997999999995},{"word":"the ","start":45.674997999999995,"end":45.834998},{"word":"tone. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"miyanae@womensfoundca.org","phone":"5107402500","firstName":"Miyana","lastName":"E","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"dd106d155a3dbc6dcb5e1e8521842722","socialdata_lastcheck":null,"email_local":"","email_domain":"womensfoundca.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:23:04","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"miyanae@womensfoundca.org","phone":"5107402500","firstName":"Miyana","lastName":"E","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"dd106d155a3dbc6dcb5e1e8521842722","socialdata_lastcheck":null,"email_local":"","email_domain":"womensfoundca.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:23:04","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"miyanae@womensfoundca.org","phone":"5107402500","firstName":"Miyana","lastName":"E","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"dd106d155a3dbc6dcb5e1e8521842722","socialdata_lastcheck":null,"email_local":"","email_domain":"womensfoundca.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:23:04","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:23:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_eba267154315e5ff2763a1a5b28","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Madeliene","last_name":"Semilla","full_name":"Madeliene Semilla","contact_id":"6820","email":"madeliene@intersectpower.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7348279000\r\nATM / 20 November 2025 VM\r\nATM / 24 November 2025 VM\n2026 Apr 02 call reached voicemail, no message 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:21-06:00","email":"nicole.middleton@rexal.com","phone":"7145626650","firstName":"Nicole","lastName":"Middleton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7e04c44c2bd594c28b73fc78e654cf28","socialdata_lastcheck":null,"email_local":"","email_domain":"rexal.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:21","updated_utc_timestamp":"2026-04-02 17:23:30","created_timestamp":"2025-11-14 09:10:21","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:21-06:00","email":"nicole.middleton@rexal.com","phone":"7145626650","firstName":"Nicole","lastName":"Middleton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7e04c44c2bd594c28b73fc78e654cf28","socialdata_lastcheck":null,"email_local":"","email_domain":"rexal.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:21","updated_utc_timestamp":"2026-04-02 17:23:30","created_timestamp":"2025-11-14 09:10:21","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:21-06:00","email":"nicole.middleton@rexal.com","phone":"7145626650","firstName":"Nicole","lastName":"Middleton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7e04c44c2bd594c28b73fc78e654cf28","socialdata_lastcheck":null,"email_local":"","email_domain":"rexal.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:21","updated_utc_timestamp":"2026-04-02 17:23:31","created_timestamp":"2025-11-14 09:10:21","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:21-06:00","email":"nicole.middleton@rexal.com","phone":"7145626650","firstName":"Nicole","lastName":"Middleton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7e04c44c2bd594c28b73fc78e654cf28","socialdata_lastcheck":null,"email_local":"","email_domain":"rexal.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:21","updated_utc_timestamp":"2026-04-02 17:23:31","created_timestamp":"2025-11-14 09:10:21","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:10:21-06:00","email":"nicole.middleton@rexal.com","phone":"7145626650","firstName":"Nicole","lastName":"Middleton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"7e04c44c2bd594c28b73fc78e654cf28","socialdata_lastcheck":null,"email_local":"","email_domain":"rexal.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:10:21","updated_utc_timestamp":"2026-04-02 17:23:31","created_timestamp":"2025-11-14 09:10:21","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:23:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d266c22e11d8ae6053484b1d895","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deanna","last_name":"Woods","full_name":"Deanna Woods","contact_id":"8262","email":"NO-EMAIL1102@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:58:57-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d266c22e11d8ae6053484b1d895","X-RetellAI-SipTraceId":"call_d266c22e11d8ae6053484b1d895","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168601530,"end_timestamp":1775168608582,"duration_ms":7052,"transcript":"User: 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Survey Order Integrity and Skip Logic Accuracy are 100% since no survey questions were asked, so no violations or branching errors occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to the call ending before any survey content was delivered.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4715,4705],"average":4710,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+12508831124","direction":"outbound"},"event_timestamp":1775168612421} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8262 CALL ID: call_d266c22e11d8ae6053484b1d895 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:23:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e23d452ddc8328f612f261fbfbc","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shane","last_name":"Halstead","full_name":"Shane Halstead","contact_id":"7353","email":"NO-EMAIL900@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:58:58-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e23d452ddc8328f612f261fbfbc","X-RetellAI-SipTraceId":"call_e23d452ddc8328f612f261fbfbc","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168598654,"end_timestamp":1775168613454,"duration_ms":14800,"transcript":"Agent: Hello, may I please speak with Shane?\nUser: With who? I'm sorry. \nAgent: My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Shane, please?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Shane?","words":[{"word":"Hello, ","start":1.637,"end":1.939},{"word":"may ","start":1.939,"end":2.067},{"word":"I ","start":2.067,"end":2.136},{"word":"please ","start":2.136,"end":2.345},{"word":"speak ","start":2.345,"end":2.543},{"word":"with ","start":2.543,"end":2.682},{"word":"Shane?","start":2.682,"end":3.239}],"metadata":{"response_id":0}},{"role":"user","content":"With who? I'm sorry. ","words":[{"word":"With ","start":5.2219996,"end":5.5419998},{"word":"who? ","start":5.5419998,"end":5.862},{"word":"I'm ","start":5.862,"end":5.942},{"word":"sorry. ","start":5.942,"end":6.1819996}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Shane, please?","words":[{"word":"My ","start":7.488,"end":7.685},{"word":"name ","start":7.685,"end":7.883},{"word":"is ","start":7.883,"end":8.01},{"word":"Ellen, ","start":8.01,"end":8.568},{"word":"and ","start":8.568,"end":8.777},{"word":"I’m ","start":8.777,"end":8.939},{"word":"calling ","start":8.939,"end":9.218},{"word":"on ","start":9.218,"end":9.322},{"word":"behalf ","start":9.322,"end":9.682},{"word":"of ","start":9.682,"end":9.845},{"word":"AtmanCo.","start":9.845,"end":10.576},{"word":" May ","start":10.62225,"end":10.86625},{"word":"I ","start":10.86625,"end":10.97125},{"word":"speak ","start":10.97125,"end":11.22625},{"word":"with ","start":11.22625,"end":11.41225},{"word":"Shane, ","start":11.41225,"end":11.70225},{"word":"please?","start":11.70225,"end":12.29425}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Shane?","words":[{"word":"Hello, ","start":1.637,"end":1.939},{"word":"may ","start":1.939,"end":2.067},{"word":"I ","start":2.067,"end":2.136},{"word":"please ","start":2.136,"end":2.345},{"word":"speak ","start":2.345,"end":2.543},{"word":"with ","start":2.543,"end":2.682},{"word":"Shane?","start":2.682,"end":3.239}],"metadata":{"response_id":0}},{"role":"user","content":"With who? I'm sorry. ","words":[{"word":"With ","start":5.2219996,"end":5.5419998},{"word":"who? ","start":5.5419998,"end":5.862},{"word":"I'm ","start":5.862,"end":5.942},{"word":"sorry. ","start":5.942,"end":6.1819996}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Shane, please?","words":[{"word":"My ","start":7.488,"end":7.685},{"word":"name ","start":7.685,"end":7.883},{"word":"is ","start":7.883,"end":8.01},{"word":"Ellen, ","start":8.01,"end":8.568},{"word":"and ","start":8.568,"end":8.777},{"word":"I’m ","start":8.777,"end":8.939},{"word":"calling ","start":8.939,"end":9.218},{"word":"on ","start":9.218,"end":9.322},{"word":"behalf ","start":9.322,"end":9.682},{"word":"of ","start":9.682,"end":9.845},{"word":"AtmanCo.","start":9.845,"end":10.576},{"word":" May ","start":10.62225,"end":10.86625},{"word":"I ","start":10.86625,"end":10.97125},{"word":"speak ","start":10.97125,"end":11.22625},{"word":"with ","start":11.22625,"end":11.41225},{"word":"Shane, ","start":11.41225,"end":11.70225},{"word":"please?","start":11.70225,"end":12.29425}],"metadata":{"response_id":1}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/8ee553bfe4902afad7afcad4b5d8d92cfeb5313fe57f7816b1b7613829e0e337/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/8ee553bfe4902afad7afcad4b5d8d92cfeb5313fe57f7816b1b7613829e0e337/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/8ee553bfe4902afad7afcad4b5d8d92cfeb5313fe57f7816b1b7613829e0e337/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/8ee553bfe4902afad7afcad4b5d8d92cfeb5313fe57f7816b1b7613829e0e337/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":942.5,"p90":1194.1,"p95":1225.55,"p99":1250.71,"min":628,"max":1257,"num":2,"values":[1257,628]},"e2e":{"p50":1097.00048828125,"p90":1097.00048828125,"p95":1097.00048828125,"p99":1097.00048828125,"min":1097.00048828125,"max":1097.00048828125,"num":1,"values":[1097.00048828125]},"tts":{"p50":259.5,"p90":263.1,"p95":263.55,"p99":263.91,"min":255,"max":264,"num":2,"values":[264,255]},"knowledge_base":{"p50":58,"p90":58,"p95":58,"p99":58,"min":58,"max":58,"num":1,"values":[58]},"asr":{"p50":10,"p90":18,"p95":19,"p99":19.8,"min":10,"max":20,"num":3,"values":[20,10,10]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.375},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.6875},{"product":"llm_token_surcharge","cost":0.6000000000000001},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.125}],"total_duration_seconds":15,"total_duration_unit_price":0.3191667,"combined_cost":4.7875},"call_analysis":{"call_summary":"The agent attempted to reach Shane but the person who answered did not confirm being Shane and the call ended shortly after. 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Mandatory Phrase Detection is No because the call ended before any required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4700,4705],"average":4702.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+17074259274","direction":"outbound"},"event_timestamp":1775168617653} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7353 CALL ID: call_e23d452ddc8328f612f261fbfbc EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:15-06:00","email":"NO-EMAIL900@DUMMY.COM","phone":"7074489274","firstName":"Shane","lastName":"Halstead","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"a46298c9e765ea5e036cf653904e488c","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:15","updated_utc_timestamp":"2026-04-02 17:23:38","created_timestamp":"2025-11-21 10:28:15","updated_timestamp":"2026-04-02 17:23:38","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7353\/automationEntryCounts"},"id":"7353","organization":null}],"fieldValue":{"contact":"7353","field":"76","value":"The agent attempted to reach Shane but the person who answered did not confirm being Shane and the call ended shortly after. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:23:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_36fa5358da4bf6df38ffdb80767","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Megan","last_name":"Pettersen","full_name":"Megan 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The call was unsuccessful and no conversation took place.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4712],"average":4712,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19167051427","direction":"outbound"},"event_timestamp":1775168626846} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5108 CALL ID: call_36fa5358da4bf6df38ffdb80767 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:14-05:00","email":"mpettersen@cbmgroup.net","phone":"5307453251","firstName":"Megan","lastName":"Pettersen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"2cbd947d47e6b1da2bbeec0f70fa7723","socialdata_lastcheck":null,"email_local":"","email_domain":"cbmgroup.net","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:14","updated_utc_timestamp":"2026-04-02 17:23:48","created_timestamp":"2025-10-29 14:26:14","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:14-05:00","email":"mpettersen@cbmgroup.net","phone":"5307453251","firstName":"Megan","lastName":"Pettersen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"2cbd947d47e6b1da2bbeec0f70fa7723","socialdata_lastcheck":null,"email_local":"","email_domain":"cbmgroup.net","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:14","updated_utc_timestamp":"2026-04-02 17:23:48","created_timestamp":"2025-10-29 14:26:14","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:14-05:00","email":"mpettersen@cbmgroup.net","phone":"5307453251","firstName":"Megan","lastName":"Pettersen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"2cbd947d47e6b1da2bbeec0f70fa7723","socialdata_lastcheck":null,"email_local":"","email_domain":"cbmgroup.net","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:14","updated_utc_timestamp":"2026-04-02 17:23:48","created_timestamp":"2025-10-29 14:26:14","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:23:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_edadc5a6c86c7031d75ec550b2e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kathryn","last_name":"Kumisca","full_name":"Kathryn 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:37-06:00","email":"nfletcher@adaptivebiotech.com","phone":"2066932155","firstName":"Nick","lastName":"Fletcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b24392115a9cf070a1a1448c4dc7a4f9","socialdata_lastcheck":null,"email_local":"","email_domain":"adaptivebiotech.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:37","updated_utc_timestamp":"2026-04-02 17:23:54","created_timestamp":"2025-11-21 09:53:37","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:37-06:00","email":"nfletcher@adaptivebiotech.com","phone":"2066932155","firstName":"Nick","lastName":"Fletcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b24392115a9cf070a1a1448c4dc7a4f9","socialdata_lastcheck":null,"email_local":"","email_domain":"adaptivebiotech.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:37","updated_utc_timestamp":"2026-04-02 17:23:54","created_timestamp":"2025-11-21 09:53:37","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:37-06:00","email":"nfletcher@adaptivebiotech.com","phone":"2066932155","firstName":"Nick","lastName":"Fletcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b24392115a9cf070a1a1448c4dc7a4f9","socialdata_lastcheck":null,"email_local":"","email_domain":"adaptivebiotech.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:37","updated_utc_timestamp":"2026-04-02 17:23:55","created_timestamp":"2025-11-21 09:53:37","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:37-06:00","email":"nfletcher@adaptivebiotech.com","phone":"2066932155","firstName":"Nick","lastName":"Fletcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b24392115a9cf070a1a1448c4dc7a4f9","socialdata_lastcheck":null,"email_local":"","email_domain":"adaptivebiotech.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:37","updated_utc_timestamp":"2026-04-02 17:23:55","created_timestamp":"2025-11-21 09:53:37","updated_timestamp":"2026-04-02 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reached, no live contact","cdate":"2026-04-02T17:23:56-05:00","udate":"2026-04-02T17:23:56-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403013\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403013\/field"},"owner":"7240","id":"403013"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:41-06:00","email":"naynesworth@phi.org","phone":"5102855726","firstName":"Nicholas","lastName":"Aynesworth","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"ab0f1cc731e0f51fb768efdca60aa999","socialdata_lastcheck":null,"email_local":"","email_domain":"phi.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:41","updated_utc_timestamp":"2026-04-02 17:23:56","created_timestamp":"2025-11-21 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:41-06:00","email":"naynesworth@phi.org","phone":"5102855726","firstName":"Nicholas","lastName":"Aynesworth","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"ab0f1cc731e0f51fb768efdca60aa999","socialdata_lastcheck":null,"email_local":"","email_domain":"phi.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:41","updated_utc_timestamp":"2026-04-02 17:23:57","created_timestamp":"2025-11-21 09:54:41","updated_timestamp":"2026-04-02 17:23:57","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7240\/automationEntryCounts"},"id":"7240","organization":null}],"fieldValue":{"contact":"7240","field":"88","value":"Yes","cdate":"2026-04-02T17:01:39-05:00","udate":"2026-04-02T17:23:57-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401529\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401529\/field"},"owner":"7240","id":"401529"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:41-06:00","email":"naynesworth@phi.org","phone":"5102855726","firstName":"Nicholas","lastName":"Aynesworth","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"ab0f1cc731e0f51fb768efdca60aa999","socialdata_lastcheck":null,"email_local":"","email_domain":"phi.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:23:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:41","updated_utc_timestamp":"2026-04-02 17:23:57","created_timestamp":"2025-11-21 09:54:41","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:24:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6dec3ef6ff5170e46d4e89f742a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cindy","last_name":"Wheeler","full_name":"Cindy Wheeler","contact_id":"7354","email":"NO-EMAIL901@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:58:58-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6dec3ef6ff5170e46d4e89f742a","X-RetellAI-SipTraceId":"call_6dec3ef6ff5170e46d4e89f742a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168589389,"end_timestamp":1775168637569,"duration_ms":48180,"transcript":"Agent: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:24:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a9670fd7ffd8875a2914a6bc26f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mike","last_name":"Vawter","full_name":"Mike Vawter","contact_id":"1193","email":"mike.vawter@hemco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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Verbatim Survey Compliance is 100% by default as no survey was conducted. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:24:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_265bbe91392161bf00a6eea95eb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Melissa","last_name":"T","full_name":"Melissa T","contact_id":"3162","email":"mthuyen@mcmparchitects.com","orgname":"","bloc_notes_ac":"Oct 22 2025 no time for any webinar ( not even interested in the 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May I \nUser: Hello? \nAgent: please speak with Melissa T?\nAgent: Hello, am I speaking with \nUser: Oh, she No. One moment. \nAgent: Thank you. I’ll hold.\nUser: Good afternoon. Masa Kotelmaki. Melissa speaking. \nAgent: Hello Melissa. My name is Ellen, and I’m calling on behalf of AtmanCo.\nUser: Hi, Emma. How are you? \nUser: Hello? \nAgent: I’m well, thank you for asking. I’d like to share something that may be of interest to you.I’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar \nUser: Sorry. I'm not interested. \nAgent: Thank you for letting me know. May I ask why you’re not interested?\nUser: Just not interested. Thank you. \nAgent: Thank you for taking the time to speak with me \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Melissa?","words":[{"word":"Hello, ","start":0.992,"end":1.294},{"word":"may ","start":1.294,"end":1.445},{"word":"I ","start":1.445,"end":1.538},{"word":"please ","start":1.538,"end":1.77},{"word":"speak ","start":1.77,"end":1.967},{"word":"with ","start":1.967,"end":2.13},{"word":"Melissa?","start":2.13,"end":2.78}],"metadata":{"response_id":0}},{"role":"user","content":"William Centimeters. ","words":[{"word":"William ","start":9.224001,"end":9.623999999999999},{"word":"Centimeters. ","start":9.623999999999999,"end":10.024}]},{"role":"agent","content":"Thank you. 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","start":12.594,"end":12.913998999999999}]},{"role":"agent","content":"please speak with Melissa T?","words":[{"word":"please ","start":12.542916748046874,"end":12.751916748046876},{"word":"speak ","start":12.751916748046876,"end":12.960916748046875},{"word":"with ","start":12.960916748046875,"end":13.111916748046875},{"word":"Melissa ","start":13.111916748046875,"end":13.447916748046875},{"word":"T?","start":13.447916748046875,"end":13.865916748046875}],"metadata":{"response_id":1}},{"role":"agent","content":"Hello, am I speaking with ","words":[{"word":"Hello, ","start":14.912,"end":15.226},{"word":"am ","start":15.226,"end":15.388},{"word":"I ","start":15.388,"end":15.469},{"word":"speaking ","start":15.469,"end":15.818},{"word":"with ","start":15.818,"end":16.027}],"metadata":{"response_id":2}},{"role":"user","content":"Oh, she No. One moment. 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I'm not interested. ","words":[{"word":"Sorry. ","start":64.094,"end":64.494},{"word":"I'm ","start":64.494,"end":64.654},{"word":"not ","start":64.654,"end":64.81400000000001},{"word":"interested. ","start":64.81400000000001,"end":65.054}]},{"role":"agent","content":"Thank you for letting me know. May I ask why you’re not interested?","words":[{"word":"Thank ","start":66.318,"end":66.585},{"word":"you ","start":66.585,"end":66.689},{"word":"for ","start":66.689,"end":66.828},{"word":"letting ","start":66.828,"end":67.107},{"word":"me ","start":67.107,"end":67.2},{"word":"know.","start":67.2,"end":67.781},{"word":" May ","start":67.7925,"end":68.0475},{"word":"I ","start":68.0475,"end":68.1635},{"word":"ask ","start":68.1635,"end":68.5585},{"word":"why ","start":68.5585,"end":68.8135},{"word":"you’re ","start":68.8135,"end":69.0115},{"word":"not ","start":69.0115,"end":69.1385},{"word":"interested?","start":69.1385,"end":69.7775}],"metadata":{"response_id":8}},{"role":"user","content":"Just not interested. Thank you. ","words":[{"word":"Just ","start":70.864,"end":71.18399600000001},{"word":"not ","start":71.18399600000001,"end":71.42399400000001},{"word":"interested. ","start":71.42399400000001,"end":71.904},{"word":"Thank ","start":71.904,"end":72.06399},{"word":"you. 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","words":[{"word":"William ","start":9.224001,"end":9.623999999999999},{"word":"Centimeters. ","start":9.623999999999999,"end":10.024}]},{"role":"agent","content":"Thank you. May I ","words":[{"word":"Thank ","start":11.486,"end":11.823},{"word":"you.","start":11.823,"end":12.241},{"word":" May ","start":12.286916748046876,"end":12.472916748046876},{"word":"I ","start":12.472916748046876,"end":12.542916748046874}],"metadata":{"response_id":1}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":12.594,"end":12.913998999999999}]},{"role":"agent","content":"please speak with Melissa T?","words":[{"word":"please ","start":12.542916748046874,"end":12.751916748046876},{"word":"speak ","start":12.751916748046876,"end":12.960916748046875},{"word":"with ","start":12.960916748046875,"end":13.111916748046875},{"word":"Melissa ","start":13.111916748046875,"end":13.447916748046875},{"word":"T?","start":13.447916748046875,"end":13.865916748046875}],"metadata":{"response_id":1}},{"role":"agent","content":"Hello, am I speaking with ","words":[{"word":"Hello, ","start":14.912,"end":15.226},{"word":"am ","start":15.226,"end":15.388},{"word":"I ","start":15.388,"end":15.469},{"word":"speaking ","start":15.469,"end":15.818},{"word":"with ","start":15.818,"end":16.027}],"metadata":{"response_id":2}},{"role":"user","content":"Oh, she No. One moment. ","words":[{"word":"Oh, ","start":15.703999999999999,"end":16.104},{"word":"she ","start":16.104,"end":16.424},{"word":"No. ","start":17.994,"end":18.314},{"word":"One ","start":18.314,"end":18.474},{"word":"moment. ","start":18.474,"end":18.634}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":22.496,"end":22.845},{"word":"you.","start":22.845,"end":23.297},{"word":" I’ll ","start":23.343375,"end":23.529375},{"word":"hold.","start":23.529375,"end":24.040375}],"metadata":{"response_id":3}},{"role":"user","content":"Good afternoon. Masa Kotelmaki. Melissa speaking. ","words":[{"word":"Good ","start":35.763998,"end":36.083998},{"word":"afternoon. ","start":36.083998,"end":36.484},{"word":"Masa ","start":36.484,"end":36.804},{"word":"Kotelmaki. ","start":36.804,"end":37.444},{"word":"Melissa ","start":37.444,"end":37.684},{"word":"speaking. ","start":37.684,"end":37.923998}]},{"role":"agent","content":"Hello Melissa. My name is Ellen, and I’m calling on behalf of AtmanCo.","words":[{"word":"Hello ","start":39.885,"end":40.163},{"word":"Melissa.","start":40.163,"end":40.825},{"word":" My ","start":40.871125,"end":40.988125},{"word":"name ","start":40.988125,"end":41.150125},{"word":"is ","start":41.150125,"end":41.278125},{"word":"Ellen, ","start":41.278125,"end":41.696125},{"word":"and ","start":41.696125,"end":41.870125},{"word":"I’m ","start":41.870125,"end":42.009125},{"word":"calling ","start":42.009125,"end":42.334125},{"word":"on ","start":42.334125,"end":42.450125},{"word":"behalf ","start":42.450125,"end":42.787125},{"word":"of ","start":42.787125,"end":42.892125},{"word":"AtmanCo.","start":42.892125,"end":43.751125}],"metadata":{"response_id":5}},{"role":"user","content":"Hi, Emma. How are you? ","words":[{"word":"Hi, ","start":45.974000000000004,"end":46.374},{"word":"Emma. 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So, we’re hosting a live webinar ","words":[{"word":"I’m ","start":50.783,"end":50.992},{"word":"well, ","start":50.992,"end":51.235},{"word":"thank ","start":51.235,"end":51.456},{"word":"you ","start":51.456,"end":51.584},{"word":"for ","start":51.584,"end":51.735},{"word":"asking.","start":51.735,"end":52.373},{"word":" I’d ","start":52.419291748046874,"end":52.617291748046874},{"word":"like ","start":52.617291748046874,"end":52.79129174804687},{"word":"to ","start":52.79129174804687,"end":52.88429174804688},{"word":"share ","start":52.88429174804688,"end":53.15129174804687},{"word":"something ","start":53.15129174804687,"end":53.522291748046875},{"word":"that ","start":53.522291748046875,"end":53.69729174804687},{"word":"may ","start":53.69729174804687,"end":53.882291748046875},{"word":"be ","start":53.882291748046875,"end":54.03329174804688},{"word":"of ","start":54.03329174804688,"end":54.16129174804688},{"word":"interest ","start":54.16129174804688,"end":54.556291748046874},{"word":"to ","start":54.556291748046874,"end":54.68329174804688},{"word":"you.","start":54.68329174804688,"end":55.113291748046876},{"word":"I’m ","start":55.15925,"end":55.45025},{"word":"confident ","start":55.45025,"end":55.98425},{"word":"that ","start":55.98425,"end":56.14625},{"word":"you ","start":56.14625,"end":56.27425},{"word":"are ","start":56.27425,"end":56.46025},{"word":"aware ","start":56.46025,"end":56.70425},{"word":"of ","start":56.70425,"end":56.78525},{"word":"the ","start":56.78525,"end":56.88925},{"word":"dramatic ","start":56.88925,"end":57.30725},{"word":"market ","start":57.30725,"end":57.60925},{"word":"changes ","start":57.60925,"end":57.96925},{"word":"in ","start":57.96925,"end":58.06225},{"word":"the ","start":58.06225,"end":58.15525},{"word":"sales ","start":58.15525,"end":58.43325},{"word":"process ","start":58.43325,"end":58.84025},{"word":"lately ","start":58.84025,"end":59.31625},{"word":"and ","start":59.31625,"end":59.95425},{"word":"the ","start":59.95425,"end":60.07025},{"word":"fact ","start":60.07025,"end":60.25625},{"word":"that ","start":60.25625,"end":60.38425},{"word":"your ","start":60.38425,"end":60.53525},{"word":"sales ","start":60.53525,"end":60.77925},{"word":"team ","start":60.77925,"end":60.98825},{"word":"needs ","start":60.98825,"end":61.24325},{"word":"HR ","start":61.24325,"end":61.64925},{"word":"assistance ","start":61.64925,"end":62.17225},{"word":"to ","start":62.17225,"end":62.31125},{"word":"adjust.","start":62.31125,"end":62.96125},{"word":" So, ","start":63.00758325195312,"end":63.228583251953125},{"word":"we’re ","start":63.228583251953125,"end":63.39158325195312},{"word":"hosting ","start":63.39158325195312,"end":63.774583251953125},{"word":"a ","start":63.774583251953125,"end":63.90158325195313},{"word":"live ","start":63.90158325195313,"end":64.23858325195313},{"word":"webinar ","start":64.23858325195313,"end":64.71458325195313}],"metadata":{"response_id":7}},{"role":"user","content":"Sorry. I'm not interested. ","words":[{"word":"Sorry. ","start":64.094,"end":64.494},{"word":"I'm ","start":64.494,"end":64.654},{"word":"not ","start":64.654,"end":64.81400000000001},{"word":"interested. ","start":64.81400000000001,"end":65.054}]},{"role":"agent","content":"Thank you for letting me know. May I ask why you’re not interested?","words":[{"word":"Thank ","start":66.318,"end":66.585},{"word":"you ","start":66.585,"end":66.689},{"word":"for ","start":66.689,"end":66.828},{"word":"letting ","start":66.828,"end":67.107},{"word":"me ","start":67.107,"end":67.2},{"word":"know.","start":67.2,"end":67.781},{"word":" May ","start":67.7925,"end":68.0475},{"word":"I ","start":68.0475,"end":68.1635},{"word":"ask ","start":68.1635,"end":68.5585},{"word":"why ","start":68.5585,"end":68.8135},{"word":"you’re ","start":68.8135,"end":69.0115},{"word":"not ","start":69.0115,"end":69.1385},{"word":"interested?","start":69.1385,"end":69.7775}],"metadata":{"response_id":8}},{"role":"user","content":"Just not interested. Thank you. ","words":[{"word":"Just ","start":70.864,"end":71.18399600000001},{"word":"not ","start":71.18399600000001,"end":71.42399400000001},{"word":"interested. ","start":71.42399400000001,"end":71.904},{"word":"Thank ","start":71.904,"end":72.06399},{"word":"you. 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Verbatim Survey Compliance is 0% since no survey questions were asked. Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"No","call_sequence":"Refused communication","Webinar_refusal_reason":"10. General Disinterest / Hard Refusal","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4710,4713,4732,4752,4780,4777,4804,4810,5901,5930],"average":4990.9,"num_requests":10},"tool_calls":[],"from_number":"+14374657779","to_number":"+16046872990","direction":"outbound"},"event_timestamp":1775168675915} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3162 CALL ID: call_265bbe91392161bf00a6eea95eb EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:26-05:00","email":"mthuyen@mcmparchitects.com","phone":"6047279426","firstName":"Melissa","lastName":"T","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"c0eadfdf1b29fd330a41f0ee57ddd7bf","socialdata_lastcheck":null,"email_local":"","email_domain":"mcmparchitects.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:24:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:26","updated_utc_timestamp":"2026-04-02 17:24:36","created_timestamp":"2025-10-16 21:13:26","updated_timestamp":"2026-04-02 17:24:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3162\/automationEntryCounts"},"id":"3162","organization":null}],"fieldValue":{"contact":"3162","field":"76","value":"The agent reached Melissa after initially speaking with another person. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:26-05:00","email":"mthuyen@mcmparchitects.com","phone":"6047279426","firstName":"Melissa","lastName":"T","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"c0eadfdf1b29fd330a41f0ee57ddd7bf","socialdata_lastcheck":null,"email_local":"","email_domain":"mcmparchitects.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:24:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:26","updated_utc_timestamp":"2026-04-02 17:24:37","created_timestamp":"2025-10-16 21:13:26","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-16T21:13:26-05:00","email":"mthuyen@mcmparchitects.com","phone":"6047279426","firstName":"Melissa","lastName":"T","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"c0eadfdf1b29fd330a41f0ee57ddd7bf","socialdata_lastcheck":null,"email_local":"","email_domain":"mcmparchitects.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:24:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-16 21:13:26","updated_utc_timestamp":"2026-04-02 17:24:37","created_timestamp":"2025-10-16 21:13:26","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:24:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_237b6afa56d7b9d7529654babd1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Joe","last_name":"Booth","full_name":"Joe Booth","contact_id":"6469","email":"NO-EMAIL825@DUMMY.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 Not in 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The call did not reach a valid finish state as it went to voicemail immediately, no conversation or official opening occurred, and no questions were asked.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human and no identity confirmation occurred.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable and effectively zero.","Skip Logic Accuracy":"0% . No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance with verbatim survey questions.","Mandatory Phrase Detection":"0% . None of the required phrases were detected as the call went to voicemail immediately.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for call flow completion, official opening accuracy, survey order integrity, skip logic accuracy, verbatim survey compliance, and mandatory phrase detection. The call was unsuccessful as no human was reached and no conversation took place.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4695],"average":4695,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14156371522","direction":"outbound"},"event_timestamp":1775168688549} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6469 CALL ID: call_237b6afa56d7b9d7529654babd1 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:11:19-06:00","email":"NO-EMAIL825@DUMMY.com","phone":"4156371522","firstName":"Joe","lastName":"Booth","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"601b5afac2bf17f9ac83487c22e643c5","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:24:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:11:19","updated_utc_timestamp":"2026-04-02 17:24:48","created_timestamp":"2025-11-14 09:11:19","updated_timestamp":"2026-04-02 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call was made but reached voicemail immediately without any conversation.","cdate":"2026-04-02T17:24:48-05:00","udate":"2026-04-02T17:24:48-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403079\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403079\/field"},"owner":"6469","id":"403079"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:11:19-06:00","email":"NO-EMAIL825@DUMMY.com","phone":"4156371522","firstName":"Joe","lastName":"Booth","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"601b5afac2bf17f9ac83487c22e643c5","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:24:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:11:19","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:11:19-06:00","email":"NO-EMAIL825@DUMMY.com","phone":"4156371522","firstName":"Joe","lastName":"Booth","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"601b5afac2bf17f9ac83487c22e643c5","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:24:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:11:19","updated_utc_timestamp":"2026-04-02 17:24:49","created_timestamp":"2025-11-14 09:11:19","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-14T09:11:19-06:00","email":"NO-EMAIL825@DUMMY.com","phone":"4156371522","firstName":"Joe","lastName":"Booth","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"601b5afac2bf17f9ac83487c22e643c5","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:24:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-14 09:11:19","updated_utc_timestamp":"2026-04-02 17:24:50","created_timestamp":"2025-11-14 09:11:19","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"michelle.kruse@crinetics.com","phone":"8587051307","firstName":"Michelle","lastName":"Kruse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"26c4c1352796e23cebd22af03f517fbd","socialdata_lastcheck":null,"email_local":"","email_domain":"crinetics.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:24:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:24:53","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 17:24:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"michelle.kruse@crinetics.com","phone":"8587051307","firstName":"Michelle","lastName":"Kruse","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"26c4c1352796e23cebd22af03f517fbd","socialdata_lastcheck":null,"email_local":"","email_domain":"crinetics.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:24:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:24:53","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 17:24:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:31-06:00","email":"NO-EMAIL927@DUMMY.COM","phone":"3106004517","firstName":"Robert","lastName":"Santana","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"3a492ced7dffa9e83d85052ee869c96a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:25:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:31","updated_utc_timestamp":"2026-04-02 17:25:22","created_timestamp":"2025-11-21 10:28:31","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:31-06:00","email":"NO-EMAIL927@DUMMY.COM","phone":"3106004517","firstName":"Robert","lastName":"Santana","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"3a492ced7dffa9e83d85052ee869c96a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:25:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:31","updated_utc_timestamp":"2026-04-02 17:25:22","created_timestamp":"2025-11-21 10:28:31","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:25:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ace135c40badd68a6c0291875ea","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"John","last_name":"Bush","full_name":"John Bush","contact_id":"7447","email":"NO-EMAIL994@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:46-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ace135c40badd68a6c0291875ea","X-RetellAI-SipTraceId":"call_ace135c40badd68a6c0291875ea","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168717001,"end_timestamp":1775168719541,"duration_ms":2540,"transcript":"User: Your call 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:25:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_58234ee6ed8b46579759f74b816","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jenny","last_name":"Rodgers","full_name":"Jenny Rodgers","contact_id":"8267","email":"NO-EMAIL1107@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T17:58:58-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_58234ee6ed8b46579759f74b816","X-RetellAI-SipTraceId":"call_58234ee6ed8b46579759f74b816","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168677120,"end_timestamp":1775168725332,"duration_ms":48212,"transcript":"Agent: Hello, may I please speak with Jenny?\nAgent: Hi, is Jenny available to speak?\nUser: Thank you. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Jenny?","words":[{"word":"Hello, ","start":1.214,"end":1.643},{"word":"may ","start":1.643,"end":1.829},{"word":"I ","start":1.829,"end":1.922},{"word":"please ","start":1.922,"end":2.178},{"word":"speak ","start":2.178,"end":2.386},{"word":"with ","start":2.386,"end":2.549},{"word":"Jenny?","start":2.549,"end":3.118}],"metadata":{"response_id":0}},{"role":"agent","content":"Hi, is Jenny available to speak?","words":[{"word":"Hi, ","start":15.265,"end":15.497},{"word":"is ","start":15.497,"end":15.648},{"word":"Jenny ","start":15.648,"end":15.88},{"word":"available ","start":15.88,"end":16.322},{"word":"to ","start":16.322,"end":16.426},{"word":"speak?","start":16.426,"end":16.96}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":47.425,"end":47.745},{"word":"you. ","start":47.745,"end":47.905}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Jenny?","words":[{"word":"Hello, ","start":1.214,"end":1.643},{"word":"may ","start":1.643,"end":1.829},{"word":"I ","start":1.829,"end":1.922},{"word":"please ","start":1.922,"end":2.178},{"word":"speak ","start":2.178,"end":2.386},{"word":"with ","start":2.386,"end":2.549},{"word":"Jenny?","start":2.549,"end":3.118}],"metadata":{"response_id":0}},{"role":"agent","content":"Hi, is Jenny available to speak?","words":[{"word":"Hi, ","start":15.265,"end":15.497},{"word":"is ","start":15.497,"end":15.648},{"word":"Jenny ","start":15.648,"end":15.88},{"word":"available ","start":15.88,"end":16.322},{"word":"to ","start":16.322,"end":16.426},{"word":"speak?","start":16.426,"end":16.96}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":47.425,"end":47.745},{"word":"you. ","start":47.745,"end":47.905}]}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/f1e7b184f0a2f01062564585395bf9400314713375fdbc2866eec67f0984aed3/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/f1e7b184f0a2f01062564585395bf9400314713375fdbc2866eec67f0984aed3/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f1e7b184f0a2f01062564585395bf9400314713375fdbc2866eec67f0984aed3/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f1e7b184f0a2f01062564585395bf9400314713375fdbc2866eec67f0984aed3/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":1176,"p90":1451.1999999999998,"p95":1485.6,"p99":1513.12,"min":832,"max":1520,"num":2,"values":[832,1520]},"tts":{"p50":281,"p90":286.6,"p95":287.3,"p99":287.86,"min":274,"max":288,"num":2,"values":[288,274]},"knowledge_base":{"p50":53,"p90":57.8,"p95":58.4,"p99":58.879999999999995,"min":47,"max":59,"num":2,"values":[59,47,103]},"asr":{"p50":20.000950000001467,"p90":1408.9997999999996,"p95":1704.499649999998,"p99":1940.8995299999976,"min":10,"max":1999.999499999998,"num":4,"values":[10.001400000001013,10,1999.999499999998,30.00050000000192]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":4.4916667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":3.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":5.5125},{"product":"llm_token_surcharge","cost":1.9000000000000001},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.4083333}],"total_duration_seconds":49,"total_duration_unit_price":0.3179422,"combined_cost":15.5791667},"call_analysis":{"call_summary":"The agent attempted to reach Jenny but the call was very brief with minimal interaction. 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:53:03-05:00","email":"ross@siteright.co","phone":"7028032220","firstName":"Ross","lastName":"Fledderjohn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"67bf0da4cf68f6973260da2c7fc560ca","socialdata_lastcheck":null,"email_local":"","email_domain":"siteright.co","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:25:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:53:03","updated_utc_timestamp":"2026-04-02 17:25:52","created_timestamp":"2025-08-19 12:53:03","updated_timestamp":"2026-04-02 17:25:52","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:22:48","last_mpp_open_date":"2026-03-20 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:25:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0f5d6a75aedcf2c070448ff7ac9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Valerie","last_name":"Peck","full_name":"Valerie Peck","contact_id":"7443","email":"NO-EMAIL990@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:45-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0f5d6a75aedcf2c070448ff7ac9","X-RetellAI-SipTraceId":"call_0f5d6a75aedcf2c070448ff7ac9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168716999,"end_timestamp":1775168746564,"duration_ms":29565,"transcript":"Agent: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:26:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_077c548bbfba1126954ec8ed6e6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Humaira","last_name":"Baig","full_name":"Humaira Baig","contact_id":"7436","email":"NO-EMAIL983@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:44-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_077c548bbfba1126954ec8ed6e6","X-RetellAI-SipTraceId":"call_077c548bbfba1126954ec8ed6e6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168774733,"end_timestamp":1775168779717,"duration_ms":4984,"transcript":"User: Hello. 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","start":56.787,"end":56.867000000000004}]},{"role":"agent","content":"(I will stay on the line as instructed for all other inquiries.)","words":[{"word":"(I ","start":58.978,"end":59.14},{"word":"will ","start":59.14,"end":59.314},{"word":"stay ","start":59.314,"end":59.477},{"word":"on ","start":59.477,"end":59.57},{"word":"the ","start":59.57,"end":59.674},{"word":"line ","start":59.674,"end":59.918},{"word":"as ","start":59.918,"end":60.069},{"word":"instructed ","start":60.069,"end":60.615},{"word":"for ","start":60.615,"end":60.777},{"word":"all ","start":60.777,"end":60.963},{"word":"other ","start":60.963,"end":61.195},{"word":"inquiries.)","start":61.195,"end":61.973}],"metadata":{"response_id":3}},{"role":"user","content":"For quality and monitoring purposes, your call will be recorded. ","words":[{"word":"For ","start":62.887,"end":63.127002000000005},{"word":"quality ","start":63.127002000000005,"end":63.527},{"word":"and ","start":63.527,"end":63.767},{"word":"monitoring ","start":63.767,"end":64.247},{"word":"purposes, ","start":64.247,"end":64.647},{"word":"your ","start":64.907,"end":65.307},{"word":"call ","start":65.307,"end":65.466995},{"word":"will ","start":65.466995,"end":65.627},{"word":"be ","start":65.627,"end":65.786995},{"word":"recorded. ","start":65.786995,"end":66.027}]},{"role":"agent","content":"Thank ","words":[{"word":"Thank ","start":69.027,"end":69.271}],"metadata":{"response_id":4}},{"role":"user","content":"Thank you for calling. How can I direct your call? ","words":[{"word":"Thank ","start":68.907005,"end":69.147},{"word":"you ","start":69.147,"end":69.30701},{"word":"for ","start":69.30701,"end":69.467},{"word":"calling. ","start":69.467,"end":70.027},{"word":"How ","start":70.427,"end":70.667},{"word":"can ","start":70.667,"end":70.827},{"word":"I ","start":70.827,"end":70.98701},{"word":"direct ","start":70.98701,"end":71.227005},{"word":"your ","start":71.227005,"end":71.387},{"word":"call? ","start":71.387,"end":71.547004}]},{"role":"agent","content":"Hello, may I please speak with Natashia?","words":[{"word":"Hello, ","start":72.774,"end":73.157},{"word":"may ","start":73.157,"end":73.331},{"word":"I ","start":73.331,"end":73.436},{"word":"please ","start":73.436,"end":73.703},{"word":"speak ","start":73.703,"end":73.947},{"word":"with ","start":73.947,"end":74.121},{"word":"Natashia?","start":74.121,"end":74.887}],"metadata":{"response_id":6}},{"role":"user","content":"What is Natasha's last name? ","words":[{"word":"What ","start":76.987,"end":77.227},{"word":"is ","start":77.227,"end":77.387},{"word":"Natasha's ","start":77.387,"end":78.027},{"word":"last ","start":78.027,"end":78.267},{"word":"name? ","start":78.267,"end":78.427}]},{"role":"agent","content":"Her last name is Clarke. May I speak with Natashia Clarke, please?","words":[{"word":"Her ","start":79.995,"end":80.158},{"word":"last ","start":80.158,"end":80.355},{"word":"name ","start":80.355,"end":80.518},{"word":"is ","start":80.518,"end":80.645},{"word":"Clarke.","start":80.645,"end":81.272},{"word":" May ","start":81.31820825195312,"end":81.48120825195312},{"word":"I ","start":81.48120825195312,"end":81.56220825195312},{"word":"speak ","start":81.56220825195312,"end":81.80620825195312},{"word":"with ","start":81.80620825195312,"end":82.00320825195313},{"word":"Natashia ","start":82.00320825195313,"end":82.41020825195312},{"word":"Clarke, ","start":82.41020825195312,"end":82.72320825195312},{"word":"please?","start":82.72320825195312,"end":83.26920825195313}],"metadata":{"response_id":8}},{"role":"user","content":"So sorry. We do not have a Natasha Clark in our directory here for City of Hope, Penduarty, California. ","words":[{"word":"So ","start":89.357,"end":89.597},{"word":"sorry. 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Do you happen to have her new contact information?","words":[{"word":"I ","start":95.79,"end":95.918},{"word":"understand.","start":95.918,"end":96.8},{"word":" Do ","start":96.846,"end":96.963},{"word":"you ","start":96.963,"end":97.055},{"word":"happen ","start":97.055,"end":97.264},{"word":"to ","start":97.264,"end":97.346},{"word":"have ","start":97.346,"end":97.52},{"word":"her ","start":97.52,"end":97.682},{"word":"new ","start":97.682,"end":97.845},{"word":"contact ","start":97.845,"end":98.251},{"word":"information?","start":98.251,"end":99.029}],"metadata":{"response_id":9}},{"role":"user","content":"I do not have that information. ","words":[{"word":"I ","start":99.987,"end":100.227},{"word":"do ","start":100.227,"end":100.387},{"word":"not ","start":100.387,"end":100.547},{"word":"have ","start":100.547,"end":100.70700000000001},{"word":"that ","start":100.70700000000001,"end":100.867},{"word":"information. ","start":100.867,"end":101.18699600000001}]},{"role":"agent","content":"Thank you for your help and goodbye.","words":[{"word":"Thank ","start":102.742,"end":102.986},{"word":"you ","start":102.986,"end":103.102},{"word":"for ","start":103.102,"end":103.23},{"word":"your ","start":103.23,"end":103.381},{"word":"help ","start":103.381,"end":103.59},{"word":"and ","start":103.59,"end":103.694},{"word":"goodbye.","start":103.694,"end":104.379}],"metadata":{"response_id":10}}],"transcript_with_tool_calls":[{"role":"user","content":"You for calling City of Hope. If this is a medical emergency, please hang up and dial nine one one. If you know your party's extension, press one. To use the dial by name feature, press two. All other callers, please stay on the line. 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","start":14.597,"end":14.677}]},{"role":"agent","content":"(Since there is an IVR and no extension ","words":[{"word":"(Since ","start":17.512,"end":17.803},{"word":"there ","start":17.803,"end":17.965},{"word":"is ","start":17.965,"end":18.07},{"word":"an ","start":18.07,"end":18.163},{"word":"IVR ","start":18.163,"end":18.708},{"word":"and ","start":18.708,"end":18.882},{"word":"no ","start":18.882,"end":19.033},{"word":"extension ","start":19.033,"end":19.475}],"metadata":{"response_id":1}},{"role":"user","content":"For assistance ","words":[{"word":"For ","start":20.167,"end":20.407},{"word":"assistance ","start":20.407,"end":20.886999}]},{"role":"agent","content":"provided, I will wait on the ","words":[{"word":"provided, ","start":19.475,"end":20.252},{"word":"I ","start":20.252,"end":20.368},{"word":"will ","start":20.368,"end":20.519},{"word":"wait ","start":20.519,"end":20.682},{"word":"on ","start":20.682,"end":20.775},{"word":"the ","start":20.775,"end":20.891}],"metadata":{"response_id":1}},{"role":"user","content":"in English, press one. ","words":[{"word":"in ","start":20.886999,"end":21.126998},{"word":"English, ","start":21.126998,"end":21.847},{"word":"press ","start":21.847,"end":22.087},{"word":"one. ","start":22.087,"end":22.327}]},{"role":"tool_call_invocation","tool_call_id":"ce2d321b4936aaa7","name":"press_digit","arguments":"{\"digit_to_press\":\"1\"}","time_sec":25.807,"type":"press_digit"},{"role":"tool_call_result","tool_call_id":"ce2d321b4936aaa7","successful":true,"content":"{\"status\":\"digit pressed\"}","time_sec":25.808},{"role":"user","content":"To become a new patient at any of our City of Hope locations, and schedule your first appointment with one of our doctors, press one. If you are a physician or calling from a physician's office to refer a nonurgent patient for outpatient services, please press two. If you are a physician or calling from a physician's office with an urgent request, need to get in touch with a City of Hope provider, or for all other inquiries, please press three or stay on the line. 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","start":56.787,"end":56.867000000000004}]},{"role":"agent","content":"(I will stay on the line as instructed for all other inquiries.)","words":[{"word":"(I ","start":58.978,"end":59.14},{"word":"will ","start":59.14,"end":59.314},{"word":"stay ","start":59.314,"end":59.477},{"word":"on ","start":59.477,"end":59.57},{"word":"the ","start":59.57,"end":59.674},{"word":"line ","start":59.674,"end":59.918},{"word":"as ","start":59.918,"end":60.069},{"word":"instructed ","start":60.069,"end":60.615},{"word":"for ","start":60.615,"end":60.777},{"word":"all ","start":60.777,"end":60.963},{"word":"other ","start":60.963,"end":61.195},{"word":"inquiries.)","start":61.195,"end":61.973}],"metadata":{"response_id":3}},{"role":"user","content":"For quality and monitoring purposes, your call will be recorded. ","words":[{"word":"For ","start":62.887,"end":63.127002000000005},{"word":"quality ","start":63.127002000000005,"end":63.527},{"word":"and ","start":63.527,"end":63.767},{"word":"monitoring ","start":63.767,"end":64.247},{"word":"purposes, ","start":64.247,"end":64.647},{"word":"your ","start":64.907,"end":65.307},{"word":"call ","start":65.307,"end":65.466995},{"word":"will ","start":65.466995,"end":65.627},{"word":"be ","start":65.627,"end":65.786995},{"word":"recorded. ","start":65.786995,"end":66.027}]},{"role":"agent","content":"Thank ","words":[{"word":"Thank ","start":69.027,"end":69.271}],"metadata":{"response_id":4}},{"role":"user","content":"Thank you for calling. How can I direct your call? ","words":[{"word":"Thank ","start":68.907005,"end":69.147},{"word":"you ","start":69.147,"end":69.30701},{"word":"for ","start":69.30701,"end":69.467},{"word":"calling. ","start":69.467,"end":70.027},{"word":"How ","start":70.427,"end":70.667},{"word":"can ","start":70.667,"end":70.827},{"word":"I ","start":70.827,"end":70.98701},{"word":"direct ","start":70.98701,"end":71.227005},{"word":"your ","start":71.227005,"end":71.387},{"word":"call? ","start":71.387,"end":71.547004}]},{"role":"agent","content":"Hello, may I please speak with Natashia?","words":[{"word":"Hello, ","start":72.774,"end":73.157},{"word":"may ","start":73.157,"end":73.331},{"word":"I ","start":73.331,"end":73.436},{"word":"please ","start":73.436,"end":73.703},{"word":"speak ","start":73.703,"end":73.947},{"word":"with ","start":73.947,"end":74.121},{"word":"Natashia?","start":74.121,"end":74.887}],"metadata":{"response_id":6}},{"role":"user","content":"What is Natasha's last name? ","words":[{"word":"What ","start":76.987,"end":77.227},{"word":"is ","start":77.227,"end":77.387},{"word":"Natasha's ","start":77.387,"end":78.027},{"word":"last ","start":78.027,"end":78.267},{"word":"name? ","start":78.267,"end":78.427}]},{"role":"agent","content":"Her last name is Clarke. May I speak with Natashia Clarke, please?","words":[{"word":"Her ","start":79.995,"end":80.158},{"word":"last ","start":80.158,"end":80.355},{"word":"name ","start":80.355,"end":80.518},{"word":"is ","start":80.518,"end":80.645},{"word":"Clarke.","start":80.645,"end":81.272},{"word":" May ","start":81.31820825195312,"end":81.48120825195312},{"word":"I ","start":81.48120825195312,"end":81.56220825195312},{"word":"speak ","start":81.56220825195312,"end":81.80620825195312},{"word":"with ","start":81.80620825195312,"end":82.00320825195313},{"word":"Natashia ","start":82.00320825195313,"end":82.41020825195312},{"word":"Clarke, ","start":82.41020825195312,"end":82.72320825195312},{"word":"please?","start":82.72320825195312,"end":83.26920825195313}],"metadata":{"response_id":8}},{"role":"user","content":"So sorry. We do not have a Natasha Clark in our directory here for City of Hope, Penduarty, California. ","words":[{"word":"So ","start":89.357,"end":89.597},{"word":"sorry. 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Do you happen to have her new contact information?","words":[{"word":"I ","start":95.79,"end":95.918},{"word":"understand.","start":95.918,"end":96.8},{"word":" Do ","start":96.846,"end":96.963},{"word":"you ","start":96.963,"end":97.055},{"word":"happen ","start":97.055,"end":97.264},{"word":"to ","start":97.264,"end":97.346},{"word":"have ","start":97.346,"end":97.52},{"word":"her ","start":97.52,"end":97.682},{"word":"new ","start":97.682,"end":97.845},{"word":"contact ","start":97.845,"end":98.251},{"word":"information?","start":98.251,"end":99.029}],"metadata":{"response_id":9}},{"role":"user","content":"I do not have that information. ","words":[{"word":"I ","start":99.987,"end":100.227},{"word":"do ","start":100.227,"end":100.387},{"word":"not ","start":100.387,"end":100.547},{"word":"have ","start":100.547,"end":100.70700000000001},{"word":"that ","start":100.70700000000001,"end":100.867},{"word":"information. ","start":100.867,"end":101.18699600000001}]},{"role":"agent","content":"Thank you for your help and goodbye.","words":[{"word":"Thank ","start":102.742,"end":102.986},{"word":"you ","start":102.986,"end":103.102},{"word":"for ","start":103.102,"end":103.23},{"word":"your ","start":103.23,"end":103.381},{"word":"help ","start":103.381,"end":103.59},{"word":"and ","start":103.59,"end":103.694},{"word":"goodbye.","start":103.694,"end":104.379}],"metadata":{"response_id":10}},{"role":"tool_call_invocation","tool_call_id":"0c44a3163b2a0753","name":"end_call","arguments":"{\"execution_message\":\"Thank you for your help and 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agent called City of Hope and navigated through the IVR system to reach a human. The agent asked for Natashia Clarke, but the contact informed that there is no such person in their directory and the agent ended the call after confirming no updated contact information was available.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 agent called City of Hope, asked for Natashia Clarke, no such person found in directory, no updated contact info provided","call_summary_title":"No contact found for Natashia Clarke at City of Hope","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"90%. Official opening was delivered after identity confirmation (+5%), all necessary questions were asked (-0%), valid outcome assigned (+5%), approved closing spoken (+5%), but the call ended early due to no contact found (-5%).","Official Opening Gate Accuracy":"100%. 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Verbatim survey compliance was not applicable as no survey was conducted. Mandatory phrase detection was positive due to the presence of approved closing and polite phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4711,5281,4784,5741,5769,5597,5719,5005,5005,5053,5406],"average":5279.181818181818,"num_requests":11},"tool_calls":[{"tool_call_id":"ce2d321b4936aaa7","name":"press_digit","type":"press_digit","start_time_sec":25.807,"latency_ms":1.0000000000012221,"success":true},{"tool_call_id":"0c44a3163b2a0753","name":"end_call","type":"end_call","start_time_sec":104.426}],"from_number":"+14374657779","to_number":"+16262564673","direction":"outbound"},"event_timestamp":1775168785376} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7033 CALL ID: call_efc6c9a7172ad0d63e5c669b501 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"nclarke@coh.org","phone":"6266893545","firstName":"Natashia","lastName":"Clarke","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-12-01","ip":"168661397","ua":"okhttp\/3.14.1","hash":"ba24f1865de9c1f939c3b905ab960441","socialdata_lastcheck":null,"email_local":"","email_domain":"coh.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:26:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:49","updated_utc_timestamp":"2026-04-02 17:26:25","created_timestamp":"2025-11-21 09:53:49","updated_timestamp":"2026-04-02 17:26:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7033\/automationEntryCounts"},"id":"7033","organization":null}],"fieldValue":{"contact":"7033","field":"76","value":"The agent called City of Hope and navigated through the IVR system to reach a human. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"nclarke@coh.org","phone":"6266893545","firstName":"Natashia","lastName":"Clarke","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-12-01","ip":"168661397","ua":"okhttp\/3.14.1","hash":"ba24f1865de9c1f939c3b905ab960441","socialdata_lastcheck":null,"email_local":"","email_domain":"coh.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:26:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:49","updated_utc_timestamp":"2026-04-02 17:26:26","created_timestamp":"2025-11-21 09:53:49","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"nclarke@coh.org","phone":"6266893545","firstName":"Natashia","lastName":"Clarke","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-12-01","ip":"168661397","ua":"okhttp\/3.14.1","hash":"ba24f1865de9c1f939c3b905ab960441","socialdata_lastcheck":null,"email_local":"","email_domain":"coh.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:26:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:49","updated_utc_timestamp":"2026-04-02 17:26:27","created_timestamp":"2025-11-21 09:53:49","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"nclarke@coh.org","phone":"6266893545","firstName":"Natashia","lastName":"Clarke","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-12-01","ip":"168661397","ua":"okhttp\/3.14.1","hash":"ba24f1865de9c1f939c3b905ab960441","socialdata_lastcheck":null,"email_local":"","email_domain":"coh.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:26:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:49","updated_utc_timestamp":"2026-04-02 17:26:27","created_timestamp":"2025-11-21 09:53:49","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:49-06:00","email":"nclarke@coh.org","phone":"6266893545","firstName":"Natashia","lastName":"Clarke","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-12-01","ip":"168661397","ua":"okhttp\/3.14.1","hash":"ba24f1865de9c1f939c3b905ab960441","socialdata_lastcheck":null,"email_local":"","email_domain":"coh.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:26:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:49","updated_utc_timestamp":"2026-04-02 17:26:27","created_timestamp":"2025-11-21 09:53:49","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:26:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1c73d5d9e7261c954311d05fe4b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Suzie","last_name":"Haberland","full_name":"Suzie Haberland","contact_id":"6919","email":"suzie.haberland@cambiahealth.com","orgname":"","bloc_notes_ac":"5032256552 Nov 21 2025 vm\r\nNov 25 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:29-06:00","email":"suzie.haberland@cambiahealth.com","phone":"5032761987","firstName":"Suzie","lastName":"Haberland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fe3d99d3622a41796d32c6c8b34b7094","socialdata_lastcheck":null,"email_local":"","email_domain":"cambiahealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:26:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:29","updated_utc_timestamp":"2026-04-02 17:26:41","created_timestamp":"2025-11-21 09:53:29","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:29-06:00","email":"suzie.haberland@cambiahealth.com","phone":"5032761987","firstName":"Suzie","lastName":"Haberland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fe3d99d3622a41796d32c6c8b34b7094","socialdata_lastcheck":null,"email_local":"","email_domain":"cambiahealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:26:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:29","updated_utc_timestamp":"2026-04-02 17:26:42","created_timestamp":"2025-11-21 09:53:29","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:29-06:00","email":"suzie.haberland@cambiahealth.com","phone":"5032761987","firstName":"Suzie","lastName":"Haberland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"fe3d99d3622a41796d32c6c8b34b7094","socialdata_lastcheck":null,"email_local":"","email_domain":"cambiahealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:26:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:29","updated_utc_timestamp":"2026-04-02 17:26:42","created_timestamp":"2025-11-21 09:53:29","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:26:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3e9208cd08289b614b4c6c5b89d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sean","last_name":"Brennan","full_name":"Sean Brennan","contact_id":"7444","email":"NO-EMAIL991@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:44-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3e9208cd08289b614b4c6c5b89d","X-RetellAI-SipTraceId":"call_3e9208cd08289b614b4c6c5b89d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168794228,"end_timestamp":1775168799621,"duration_ms":5393,"transcript":"User: Hi. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:26:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_19f73cc8dafbd12ca531f555e43","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chad","last_name":"Brown","full_name":"Chad Brown","contact_id":"7450","email":"NO-EMAIL997@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:45-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_19f73cc8dafbd12ca531f555e43","X-RetellAI-SipTraceId":"call_19f73cc8dafbd12ca531f555e43","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168715524,"end_timestamp":1775168800225,"duration_ms":84701,"transcript":"Agent: Hello, 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:00 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_11cb443b4eaf927f4d49f284386","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Olivia","last_name":"Q","full_name":"Olivia Q","contact_id":"7124","email":"oqueener@ontra.ai","orgname":"","bloc_notes_ac":"442038589211\r\nDec 3 2025 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Goodbye.","words":[{"word":"No ","start":39.228,"end":39.426},{"word":"thank ","start":39.426,"end":39.669},{"word":"you, ","start":39.669,"end":39.89},{"word":"I ","start":39.89,"end":40.006},{"word":"will ","start":40.006,"end":40.215},{"word":"try ","start":40.215,"end":40.389},{"word":"to ","start":40.389,"end":40.482},{"word":"call ","start":40.482,"end":40.668},{"word":"back ","start":40.668,"end":40.865},{"word":"another ","start":40.865,"end":41.155},{"word":"time.","start":41.155,"end":41.608},{"word":" Goodbye.","start":41.65420825195312,"end":42.351208251953125}],"metadata":{"response_id":7}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":1.189,"end":1.503},{"word":"may ","start":1.503,"end":1.642},{"word":"I ","start":1.642,"end":1.723},{"word":"please ","start":1.723,"end":1.932},{"word":"speak ","start":1.932,"end":2.13}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Thank you for calling Entra. For sales, please press one. For all other departments, press two. ","words":[{"word":"Hello. ","start":1.064,"end":1.7040001},{"word":"Thank ","start":1.784,"end":2.104},{"word":"you ","start":2.104,"end":2.2640000000000002},{"word":"for ","start":2.2640000000000002,"end":2.4239999},{"word":"calling ","start":2.4239999,"end":2.744},{"word":"Entra. ","start":2.744,"end":3.2239998},{"word":"For ","start":3.674,"end":3.914},{"word":"sales, ","start":3.914,"end":4.474},{"word":"please ","start":4.474,"end":4.714},{"word":"press ","start":4.714,"end":5.034},{"word":"one. ","start":5.034,"end":5.274},{"word":"For ","start":5.854,"end":6.0939997},{"word":"all ","start":6.0939997,"end":6.2540000000000004},{"word":"other ","start":6.2540000000000004,"end":6.5739997},{"word":"departments, ","start":6.5739997,"end":7.294},{"word":"press ","start":7.294,"end":7.374},{"word":"two. 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Goodbye.","words":[{"word":"No ","start":39.228,"end":39.426},{"word":"thank ","start":39.426,"end":39.669},{"word":"you, ","start":39.669,"end":39.89},{"word":"I ","start":39.89,"end":40.006},{"word":"will ","start":40.006,"end":40.215},{"word":"try ","start":40.215,"end":40.389},{"word":"to ","start":40.389,"end":40.482},{"word":"call ","start":40.482,"end":40.668},{"word":"back ","start":40.668,"end":40.865},{"word":"another ","start":40.865,"end":41.155},{"word":"time.","start":41.155,"end":41.608},{"word":" Goodbye.","start":41.65420825195312,"end":42.351208251953125}],"metadata":{"response_id":7}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/e53691a201a4379ef4f181d5ee972be818c031b5b9bd8f2656b6f90bce342570/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/e53691a201a4379ef4f181d5ee972be818c031b5b9bd8f2656b6f90bce342570/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e53691a201a4379ef4f181d5ee972be818c031b5b9bd8f2656b6f90bce342570/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e53691a201a4379ef4f181d5ee972be818c031b5b9bd8f2656b6f90bce342570/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":666,"p90":807.2,"p95":808.6,"p99":809.72,"min":625,"max":810,"num":5,"values":[803,625,666,630,810]},"e2e":{"p50":1400,"p90":1672,"p95":1706,"p99":1733.2,"min":1134,"max":1740,"num":3,"values":[1740,1134,1400]},"tts":{"p50":270,"p90":287,"p95":290,"p99":292.4,"min":242,"max":293,"num":5,"values":[270,278,242,251,293]},"knowledge_base":{"p50":58,"p90":113,"p95":114,"p99":114.8,"min":43,"max":115,"num":11,"values":[55,57,43,69,115,91,55,55,58,113,85]},"asr":{"p50":30,"p90":52.002740000001204,"p95":72.00116000000187,"p99":1908.7986559999995,"min":9.999799999999595,"max":1999.9976000000024,"num":49,"values":[10,10,10,10,10,20,30,20.000100000000202,20.000150000000758,20.00000000000091,50,30,40.00030000000061,30.000299999999697,60.0001000000002,40.000200000000405,30,9.999799999999595,19.99960000000101,50.00014999999985,19.99899999999616,19.999500000001717,30.000299999999697,39.998999999999796,40.00049999999828,10,20.000499999998283,19.999199999998382,30,30.000499999998283,29.999299999999494,20,40.00039999999717,1809.9997999999978,80.00019999999859,19.99949999999808,39.99799999999959,1999.9976000000024,30.00050000000192,10.00300000000425,20.001500000005763,30.002300000000105,30.00100000000384,50.00340000000142,40.00200000000041,30.002700000004552,40.00140000000101,30,60.00260000000708]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":4.4916667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":3.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":5.5125},{"product":"llm_token_surcharge","cost":2.8000000000000003},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.4083333}],"total_duration_seconds":49,"total_duration_unit_price":0.3363095,"combined_cost":16.4791667},"call_analysis":{"call_summary":"The agent attempted to speak with Olivia but was informed she was away. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:12-06:00","email":"oqueener@ontra.ai","phone":"4153586460","firstName":"Olivia","lastName":"Q","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"de447fa18ae0d24f076f777bc352f374","socialdata_lastcheck":null,"email_local":"","email_domain":"ontra.ai","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:12","updated_utc_timestamp":"2026-04-02 17:27:02","created_timestamp":"2025-11-21 09:54:12","updated_timestamp":"2026-04-02 17:27:02","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_79be2afebee4509577988fed502","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Terry","last_name":"Rodriguez","full_name":"Terry Rodriguez","contact_id":"7300","email":"terry@hrodev.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:06:24-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_79be2afebee4509577988fed502","X-RetellAI-SipTraceId":"call_79be2afebee4509577988fed502","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168806563,"end_timestamp":1775168816888,"duration_ms":10325,"transcript":"User: 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"terry@hrodev.com","phone":"2068536962","firstName":"Terry","lastName":"Rodriguez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"abed59cf659b3561a42f1538ebc88fd7","socialdata_lastcheck":null,"email_local":"","email_domain":"hrodev.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:27:03","created_timestamp":"2025-11-21 09:54:57","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"terry@hrodev.com","phone":"2068536962","firstName":"Terry","lastName":"Rodriguez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"abed59cf659b3561a42f1538ebc88fd7","socialdata_lastcheck":null,"email_local":"","email_domain":"hrodev.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:27:03","created_timestamp":"2025-11-21 09:54:57","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"terry@hrodev.com","phone":"2068536962","firstName":"Terry","lastName":"Rodriguez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"abed59cf659b3561a42f1538ebc88fd7","socialdata_lastcheck":null,"email_local":"","email_domain":"hrodev.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:27:03","created_timestamp":"2025-11-21 09:54:57","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"terry@hrodev.com","phone":"2068536962","firstName":"Terry","lastName":"Rodriguez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"abed59cf659b3561a42f1538ebc88fd7","socialdata_lastcheck":null,"email_local":"","email_domain":"hrodev.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:27:04","created_timestamp":"2025-11-21 09:54:57","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"terry@hrodev.com","phone":"2068536962","firstName":"Terry","lastName":"Rodriguez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"abed59cf659b3561a42f1538ebc88fd7","socialdata_lastcheck":null,"email_local":"","email_domain":"hrodev.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:27:04","created_timestamp":"2025-11-21 09:54:57","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"terry@hrodev.com","phone":"2068536962","firstName":"Terry","lastName":"Rodriguez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"abed59cf659b3561a42f1538ebc88fd7","socialdata_lastcheck":null,"email_local":"","email_domain":"hrodev.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:27:04","created_timestamp":"2025-11-21 09:54:57","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"terry@hrodev.com","phone":"2068536962","firstName":"Terry","lastName":"Rodriguez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"abed59cf659b3561a42f1538ebc88fd7","socialdata_lastcheck":null,"email_local":"","email_domain":"hrodev.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:27:04","created_timestamp":"2025-11-21 09:54:57","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:04 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b985a9b1fc0dabecfaa3a862a4a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Yesenia","last_name":"Garcia","full_name":"Yesenia 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The call did not have an official opening, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation as the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call was disconnected after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered, resulting in 0% scores for flow completion, opening gate accuracy, verbatim compliance, and mandatory phrase detection. Survey order and skip logic scores are 100% by default as no questions were asked or skipped.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4707],"average":4707,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17605181828","direction":"outbound"},"event_timestamp":1775168824541} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5040 CALL ID: call_b985a9b1fc0dabecfaa3a862a4a EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:39-05:00","email":"yeseniag@downstreamservices.com","phone":"7606922613","firstName":"Yesenia","lastName":"Garcia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8f9bf934327417e330f8090f18f6b378","socialdata_lastcheck":null,"email_local":"","email_domain":"downstreamservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:39","updated_utc_timestamp":"2026-04-02 17:27:05","created_timestamp":"2025-10-29 14:25:39","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:39-05:00","email":"yeseniag@downstreamservices.com","phone":"7606922613","firstName":"Yesenia","lastName":"Garcia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8f9bf934327417e330f8090f18f6b378","socialdata_lastcheck":null,"email_local":"","email_domain":"downstreamservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:39","updated_utc_timestamp":"2026-04-02 17:27:06","created_timestamp":"2025-10-29 14:25:39","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:39-05:00","email":"yeseniag@downstreamservices.com","phone":"7606922613","firstName":"Yesenia","lastName":"Garcia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8f9bf934327417e330f8090f18f6b378","socialdata_lastcheck":null,"email_local":"","email_domain":"downstreamservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:39","updated_utc_timestamp":"2026-04-02 17:27:06","created_timestamp":"2025-10-29 14:25:39","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:25:39-05:00","email":"yeseniag@downstreamservices.com","phone":"7606922613","firstName":"Yesenia","lastName":"Garcia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8f9bf934327417e330f8090f18f6b378","socialdata_lastcheck":null,"email_local":"","email_domain":"downstreamservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:39","updated_utc_timestamp":"2026-04-02 17:27:06","created_timestamp":"2025-10-29 14:25:39","updated_timestamp":"2026-04-02 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The call logically ended after refusal to participate, which is correct skip logic.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with survey wording.","Mandatory Phrase Detection":"No. The phrase 'for statistical purposes' and approved closing sentence were not detected, and no email was mentioned.","Debug Analytical Variables":"Call Flow Completion Rate was set to 70% because the official opening was delivered and a valid outcome was assigned, but the call ended early after refusal, so survey questions were not asked. Official Opening Gate Accuracy is 100% because the opening was only spoken after confirming the contact's identity. Survey Order Integrity Score is 100% as no questions were asked out of order due to early call termination. Skip Logic Accuracy is 100% because the call ended correctly after refusal, following proper skip logic. Verbatim Survey Compliance is 0% since no survey questions were asked. 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General Disinterest / Hard Refusal","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4711,4710,5363,5809],"average":5148.25,"num_requests":4},"tool_calls":[],"from_number":"+14374657779","to_number":"+15405141475","direction":"outbound"},"event_timestamp":1775168825144} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1268 CALL ID: call_622f12cf5c1b407d5cc846d32dd EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:40-05:00","email":"raquel@wearekalidad.com","phone":"115405141475","firstName":"Raquel","lastName":"Lohmann","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"60c24b8a0026e0b6033c6d5e24736be2","socialdata_lastcheck":null,"email_local":"","email_domain":"wearekalidad.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:40","updated_utc_timestamp":"2026-04-02 17:27:05","created_timestamp":"2025-08-19 12:52:40","updated_timestamp":"2026-04-02 17:27:05","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/automationEntryCounts"},"id":"1268","organization":null}],"fieldValue":{"contact":"1268","field":"76","value":"The agent called Raquel to invite her to a free educational webinar by AtmanCo about supporting sales teams with HR. Raquel declined the invitation and the call ended shortly after without further discussion.","cdate":"2026-04-02T17:27:05-05:00","udate":"2026-04-02T17:27:05-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403320\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403320\/field"},"owner":"1268","id":"403320"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:40-05:00","email":"raquel@wearekalidad.com","phone":"115405141475","firstName":"Raquel","lastName":"Lohmann","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"60c24b8a0026e0b6033c6d5e24736be2","socialdata_lastcheck":null,"email_local":"","email_domain":"wearekalidad.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:40","updated_utc_timestamp":"2026-04-02 17:27:05","created_timestamp":"2025-08-19 12:52:40","updated_timestamp":"2026-04-02 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Invitation Declined","cdate":"2026-04-02T17:27:05-05:00","udate":"2026-04-02T17:27:05-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403323\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403323\/field"},"owner":"1268","id":"403323"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:40-05:00","email":"raquel@wearekalidad.com","phone":"115405141475","firstName":"Raquel","lastName":"Lohmann","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"60c24b8a0026e0b6033c6d5e24736be2","socialdata_lastcheck":null,"email_local":"","email_domain":"wearekalidad.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:40","updated_utc_timestamp":"2026-04-02 17:27:06","created_timestamp":"2025-08-19 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Apr 02 contact declined webinar invitation","cdate":"2026-04-02T17:27:06-05:00","udate":"2026-04-02T17:27:06-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403326\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403326\/field"},"owner":"1268","id":"403326"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:40-05:00","email":"raquel@wearekalidad.com","phone":"115405141475","firstName":"Raquel","lastName":"Lohmann","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"60c24b8a0026e0b6033c6d5e24736be2","socialdata_lastcheck":null,"email_local":"","email_domain":"wearekalidad.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:40","updated_utc_timestamp":"2026-04-02 17:27:06","created_timestamp":"2025-08-19 12:52:40","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:40-05:00","email":"raquel@wearekalidad.com","phone":"115405141475","firstName":"Raquel","lastName":"Lohmann","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"60c24b8a0026e0b6033c6d5e24736be2","socialdata_lastcheck":null,"email_local":"","email_domain":"wearekalidad.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:40","updated_utc_timestamp":"2026-04-02 17:27:06","created_timestamp":"2025-08-19 12:52:40","updated_timestamp":"2026-04-02 17:27:06","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/automationEntryCounts"},"id":"1268","organization":null}],"fieldValue":{"contact":"1268","field":"88","value":"No","cdate":"2026-04-02T17:27:06-05:00","udate":"2026-04-02T17:27:06-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403331\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403331\/field"},"owner":"1268","id":"403331"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:40-05:00","email":"raquel@wearekalidad.com","phone":"115405141475","firstName":"Raquel","lastName":"Lohmann","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"60c24b8a0026e0b6033c6d5e24736be2","socialdata_lastcheck":null,"email_local":"","email_domain":"wearekalidad.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:40","updated_utc_timestamp":"2026-04-02 17:27:06","created_timestamp":"2025-08-19 12:52:40","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"taylorju@lstream.org","phone":"9098856503","firstName":"Judy","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b8f8bfc1ac23e1f963acc128cecd600e","socialdata_lastcheck":null,"email_local":"","email_domain":"lstream.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 17:27:08","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"taylorju@lstream.org","phone":"9098856503","firstName":"Judy","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b8f8bfc1ac23e1f963acc128cecd600e","socialdata_lastcheck":null,"email_local":"","email_domain":"lstream.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 17:27:08","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"taylorju@lstream.org","phone":"9098856503","firstName":"Judy","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b8f8bfc1ac23e1f963acc128cecd600e","socialdata_lastcheck":null,"email_local":"","email_domain":"lstream.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 17:27:08","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"taylorju@lstream.org","phone":"9098856503","firstName":"Judy","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b8f8bfc1ac23e1f963acc128cecd600e","socialdata_lastcheck":null,"email_local":"","email_domain":"lstream.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 17:27:09","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_11cb443b4eaf927f4d49f284386","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Olivia","last_name":"Q","full_name":"Olivia Q","contact_id":"7124","email":"oqueener@ontra.ai","orgname":"","bloc_notes_ac":"442038589211\r\nDec 3 2025 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Thank you for calling Entra. For sales, please press one. For all other departments, press two. \nUser: You for calling ENTRE. How may I help you? \nUser: you? \nAgent: Hello, may I please speak with Olivia?\nUser: Yes. I can see if is available. May I have your name? \nAgent: My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Olivia, please?\nUser: Olivia is away from the line, but I can leave a message and ask her to get back with you. \nAgent: No thank you, I will try to call back another time. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":1.189,"end":1.503},{"word":"may ","start":1.503,"end":1.642},{"word":"I ","start":1.642,"end":1.723},{"word":"please ","start":1.723,"end":1.932},{"word":"speak ","start":1.932,"end":2.13}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Thank you for calling Entra. For sales, please press one. For all other departments, press two. ","words":[{"word":"Hello. ","start":1.064,"end":1.7040001},{"word":"Thank ","start":1.784,"end":2.104},{"word":"you ","start":2.104,"end":2.2640000000000002},{"word":"for ","start":2.2640000000000002,"end":2.4239999},{"word":"calling ","start":2.4239999,"end":2.744},{"word":"Entra. ","start":2.744,"end":3.2239998},{"word":"For ","start":3.674,"end":3.914},{"word":"sales, ","start":3.914,"end":4.474},{"word":"please ","start":4.474,"end":4.714},{"word":"press ","start":4.714,"end":5.034},{"word":"one. ","start":5.034,"end":5.274},{"word":"For ","start":5.854,"end":6.0939997},{"word":"all ","start":6.0939997,"end":6.2540000000000004},{"word":"other ","start":6.2540000000000004,"end":6.5739997},{"word":"departments, ","start":6.5739997,"end":7.294},{"word":"press ","start":7.294,"end":7.374},{"word":"two. ","start":7.374,"end":7.614}]},{"role":"user","content":"You for calling ENTRE. How may I help you? ","words":[{"word":"You ","start":15.684,"end":15.924},{"word":"for ","start":15.924,"end":16.164},{"word":"calling ","start":16.164,"end":16.404},{"word":"ENTRE. ","start":16.404,"end":16.964000000000002},{"word":"How ","start":16.964000000000002,"end":17.124000000000002},{"word":"may ","start":17.124000000000002,"end":17.284000000000002},{"word":"I ","start":17.284000000000002,"end":17.364},{"word":"help ","start":17.364,"end":17.524},{"word":"you? ","start":17.524,"end":17.604}]},{"role":"user","content":"you? ","words":[{"word":"you? 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May I speak with Olivia, please?","words":[{"word":"My ","start":27.637,"end":27.776},{"word":"name ","start":27.776,"end":27.927},{"word":"is ","start":27.927,"end":28.055},{"word":"Ellen, ","start":28.055,"end":28.357},{"word":"and ","start":28.357,"end":28.496},{"word":"I’m ","start":28.496,"end":28.635},{"word":"calling ","start":28.635,"end":28.926},{"word":"on ","start":28.926,"end":29.03},{"word":"behalf ","start":29.03,"end":29.402},{"word":"of ","start":29.402,"end":29.541},{"word":"AtmanCo.","start":29.541,"end":30.354},{"word":" May ","start":30.399708251953125,"end":30.597708251953126},{"word":"I ","start":30.597708251953126,"end":30.678708251953125},{"word":"speak ","start":30.678708251953125,"end":30.910708251953125},{"word":"with ","start":30.910708251953125,"end":31.084708251953124},{"word":"Olivia, ","start":31.084708251953124,"end":31.479708251953124},{"word":"please?","start":31.479708251953124,"end":32.11870825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Olivia is away from the line, but I can leave a message and ask her to get back with you. ","words":[{"word":"Olivia ","start":33.814,"end":34.454},{"word":"is ","start":34.454,"end":34.694002},{"word":"away ","start":34.694002,"end":34.934004},{"word":"from ","start":34.934004,"end":35.094004},{"word":"the ","start":35.094004,"end":35.254003000000004},{"word":"line, ","start":35.254003000000004,"end":35.574003},{"word":"but ","start":35.574003,"end":35.654},{"word":"I ","start":35.654,"end":35.734003},{"word":"can ","start":35.734003,"end":35.894003},{"word":"leave ","start":35.894003,"end":36.054003},{"word":"a ","start":36.054003,"end":36.214002},{"word":"message ","start":36.214002,"end":36.374002000000004},{"word":"and ","start":36.374002000000004,"end":36.614000000000004},{"word":"ask ","start":36.614000000000004,"end":36.774},{"word":"her ","start":36.774,"end":36.934004},{"word":"to ","start":36.934004,"end":37.014},{"word":"get ","start":37.014,"end":37.174},{"word":"back ","start":37.174,"end":37.334},{"word":"with ","start":37.334,"end":37.494},{"word":"you. 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Goodbye.","words":[{"word":"No ","start":39.228,"end":39.426},{"word":"thank ","start":39.426,"end":39.669},{"word":"you, ","start":39.669,"end":39.89},{"word":"I ","start":39.89,"end":40.006},{"word":"will ","start":40.006,"end":40.215},{"word":"try ","start":40.215,"end":40.389},{"word":"to ","start":40.389,"end":40.482},{"word":"call ","start":40.482,"end":40.668},{"word":"back ","start":40.668,"end":40.865},{"word":"another ","start":40.865,"end":41.155},{"word":"time.","start":41.155,"end":41.608},{"word":" Goodbye.","start":41.65420825195312,"end":42.351208251953125}],"metadata":{"response_id":7}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":1.189,"end":1.503},{"word":"may ","start":1.503,"end":1.642},{"word":"I ","start":1.642,"end":1.723},{"word":"please ","start":1.723,"end":1.932},{"word":"speak ","start":1.932,"end":2.13}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Thank you for calling Entra. For sales, please press one. For all other departments, press two. ","words":[{"word":"Hello. ","start":1.064,"end":1.7040001},{"word":"Thank ","start":1.784,"end":2.104},{"word":"you ","start":2.104,"end":2.2640000000000002},{"word":"for ","start":2.2640000000000002,"end":2.4239999},{"word":"calling ","start":2.4239999,"end":2.744},{"word":"Entra. ","start":2.744,"end":3.2239998},{"word":"For ","start":3.674,"end":3.914},{"word":"sales, ","start":3.914,"end":4.474},{"word":"please ","start":4.474,"end":4.714},{"word":"press ","start":4.714,"end":5.034},{"word":"one. ","start":5.034,"end":5.274},{"word":"For ","start":5.854,"end":6.0939997},{"word":"all ","start":6.0939997,"end":6.2540000000000004},{"word":"other ","start":6.2540000000000004,"end":6.5739997},{"word":"departments, ","start":6.5739997,"end":7.294},{"word":"press ","start":7.294,"end":7.374},{"word":"two. 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","start":17.604,"end":17.764}]},{"role":"agent","content":"Hello, may I please speak with Olivia?","words":[{"word":"Hello, ","start":19.62,"end":20.003},{"word":"may ","start":20.003,"end":20.166},{"word":"I ","start":20.166,"end":20.27},{"word":"please ","start":20.27,"end":20.549},{"word":"speak ","start":20.549,"end":20.769},{"word":"with ","start":20.769,"end":20.92},{"word":"Olivia?","start":20.92,"end":21.501}],"metadata":{"response_id":3}},{"role":"user","content":"Yes. I can see if is available. May I have your name? ","words":[{"word":"Yes. ","start":23.674,"end":24.074},{"word":"I ","start":24.074,"end":24.234},{"word":"can ","start":24.234,"end":24.313999000000003},{"word":"see ","start":24.313999000000003,"end":24.474},{"word":"if ","start":24.474,"end":24.634},{"word":"is ","start":24.854,"end":25.014},{"word":"available. 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May I speak with Olivia, please?","words":[{"word":"My ","start":27.637,"end":27.776},{"word":"name ","start":27.776,"end":27.927},{"word":"is ","start":27.927,"end":28.055},{"word":"Ellen, ","start":28.055,"end":28.357},{"word":"and ","start":28.357,"end":28.496},{"word":"I’m ","start":28.496,"end":28.635},{"word":"calling ","start":28.635,"end":28.926},{"word":"on ","start":28.926,"end":29.03},{"word":"behalf ","start":29.03,"end":29.402},{"word":"of ","start":29.402,"end":29.541},{"word":"AtmanCo.","start":29.541,"end":30.354},{"word":" May ","start":30.399708251953125,"end":30.597708251953126},{"word":"I ","start":30.597708251953126,"end":30.678708251953125},{"word":"speak ","start":30.678708251953125,"end":30.910708251953125},{"word":"with ","start":30.910708251953125,"end":31.084708251953124},{"word":"Olivia, ","start":31.084708251953124,"end":31.479708251953124},{"word":"please?","start":31.479708251953124,"end":32.11870825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Olivia is away from the line, but I can leave a message and ask her to get back with you. 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Goodbye.","words":[{"word":"No ","start":39.228,"end":39.426},{"word":"thank ","start":39.426,"end":39.669},{"word":"you, ","start":39.669,"end":39.89},{"word":"I ","start":39.89,"end":40.006},{"word":"will ","start":40.006,"end":40.215},{"word":"try ","start":40.215,"end":40.389},{"word":"to ","start":40.389,"end":40.482},{"word":"call ","start":40.482,"end":40.668},{"word":"back ","start":40.668,"end":40.865},{"word":"another ","start":40.865,"end":41.155},{"word":"time.","start":41.155,"end":41.608},{"word":" Goodbye.","start":41.65420825195312,"end":42.351208251953125}],"metadata":{"response_id":7}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/e53691a201a4379ef4f181d5ee972be818c031b5b9bd8f2656b6f90bce342570/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/e53691a201a4379ef4f181d5ee972be818c031b5b9bd8f2656b6f90bce342570/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e53691a201a4379ef4f181d5ee972be818c031b5b9bd8f2656b6f90bce342570/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e53691a201a4379ef4f181d5ee972be818c031b5b9bd8f2656b6f90bce342570/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":666,"p90":807.2,"p95":808.6,"p99":809.72,"min":625,"max":810,"num":5,"values":[803,625,666,630,810]},"e2e":{"p50":1400,"p90":1672,"p95":1706,"p99":1733.2,"min":1134,"max":1740,"num":3,"values":[1740,1134,1400]},"tts":{"p50":270,"p90":287,"p95":290,"p99":292.4,"min":242,"max":293,"num":5,"values":[270,278,242,251,293]},"knowledge_base":{"p50":58,"p90":113,"p95":114,"p99":114.8,"min":43,"max":115,"num":11,"values":[55,57,43,69,115,91,55,55,58,113,85]},"asr":{"p50":30,"p90":52.002740000001204,"p95":72.00116000000187,"p99":1908.7986559999995,"min":9.999799999999595,"max":1999.9976000000024,"num":49,"values":[10,10,10,10,10,20,30,20.000100000000202,20.000150000000758,20.00000000000091,50,30,40.00030000000061,30.000299999999697,60.0001000000002,40.000200000000405,30,9.999799999999595,19.99960000000101,50.00014999999985,19.99899999999616,19.999500000001717,30.000299999999697,39.998999999999796,40.00049999999828,10,20.000499999998283,19.999199999998382,30,30.000499999998283,29.999299999999494,20,40.00039999999717,1809.9997999999978,80.00019999999859,19.99949999999808,39.99799999999959,1999.9976000000024,30.00050000000192,10.00300000000425,20.001500000005763,30.002300000000105,30.00100000000384,50.00340000000142,40.00200000000041,30.002700000004552,40.00140000000101,30,60.00260000000708]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":4.4916667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":3.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":5.5125},{"product":"llm_token_surcharge","cost":2.8000000000000003},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.4083333}],"total_duration_seconds":49,"total_duration_unit_price":0.3363095,"combined_cost":16.4791667},"call_analysis":{"call_summary":"The agent attempted to speak with Olivia but was informed she was away. 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The agent ended the call promptly without further interaction.","cdate":"2026-04-02T17:27:02-05:00","udate":"2026-04-02T17:27:12-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403297\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403297\/field"},"owner":"7300","id":"403297"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"terry@hrodev.com","phone":"2068536962","firstName":"Terry","lastName":"Rodriguez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"abed59cf659b3561a42f1538ebc88fd7","socialdata_lastcheck":null,"email_local":"","email_domain":"hrodev.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"terry@hrodev.com","phone":"2068536962","firstName":"Terry","lastName":"Rodriguez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"abed59cf659b3561a42f1538ebc88fd7","socialdata_lastcheck":null,"email_local":"","email_domain":"hrodev.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:27:04","created_timestamp":"2025-11-21 09:54:57","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"terry@hrodev.com","phone":"2068536962","firstName":"Terry","lastName":"Rodriguez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"abed59cf659b3561a42f1538ebc88fd7","socialdata_lastcheck":null,"email_local":"","email_domain":"hrodev.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:27:04","created_timestamp":"2025-11-21 09:54:57","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b985a9b1fc0dabecfaa3a862a4a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Yesenia","last_name":"Garcia","full_name":"Yesenia 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reached, no conversation","cdate":"2026-04-02T17:27:05-05:00","udate":"2026-04-02T17:27:15-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403316\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403316\/field"},"owner":"5040","id":"403316"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-29T14:25:39-05:00","email":"yeseniag@downstreamservices.com","phone":"7606922613","firstName":"Yesenia","lastName":"Garcia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8f9bf934327417e330f8090f18f6b378","socialdata_lastcheck":null,"email_local":"","email_domain":"downstreamservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-10-29T14:25:39-05:00","email":"yeseniag@downstreamservices.com","phone":"7606922613","firstName":"Yesenia","lastName":"Garcia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8f9bf934327417e330f8090f18f6b378","socialdata_lastcheck":null,"email_local":"","email_domain":"downstreamservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:39","updated_utc_timestamp":"2026-04-02 17:27:07","created_timestamp":"2025-10-29 14:25:39","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-10-29T14:25:39-05:00","email":"yeseniag@downstreamservices.com","phone":"7606922613","firstName":"Yesenia","lastName":"Garcia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8f9bf934327417e330f8090f18f6b378","socialdata_lastcheck":null,"email_local":"","email_domain":"downstreamservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:39","updated_utc_timestamp":"2026-04-02 17:27:07","created_timestamp":"2025-10-29 14:25:39","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-10-29T14:25:39-05:00","email":"yeseniag@downstreamservices.com","phone":"7606922613","firstName":"Yesenia","lastName":"Garcia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"8f9bf934327417e330f8090f18f6b378","socialdata_lastcheck":null,"email_local":"","email_domain":"downstreamservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:25:39","updated_utc_timestamp":"2026-04-02 17:27:07","created_timestamp":"2025-10-29 14:25:39","updated_timestamp":"2026-04-02 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General Disinterest / Hard Refusal","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4711,4710,5363,5809],"average":5148.25,"num_requests":4},"tool_calls":[],"from_number":"+14374657779","to_number":"+15405141475","direction":"outbound"},"event_timestamp":1775168825144} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1268 CALL ID: call_622f12cf5c1b407d5cc846d32dd EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:52:40-05:00","email":"raquel@wearekalidad.com","phone":"115405141475","firstName":"Raquel","lastName":"Lohmann","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"60c24b8a0026e0b6033c6d5e24736be2","socialdata_lastcheck":null,"email_local":"","email_domain":"wearekalidad.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:40","updated_utc_timestamp":"2026-04-02 17:27:08","created_timestamp":"2025-08-19 12:52:40","updated_timestamp":"2026-04-02 17:27:08","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/1268\/automationEntryCounts"},"id":"1268","organization":null}],"fieldValue":{"contact":"1268","field":"76","value":"The agent called Raquel to invite her to a free educational webinar by AtmanCo about supporting sales teams with HR. Raquel declined the invitation and the call ended shortly after without further discussion.","cdate":"2026-04-02T17:27:05-05:00","udate":"2026-04-02T17:27:15-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403320\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403320\/field"},"owner":"1268","id":"403320"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:52:40-05:00","email":"raquel@wearekalidad.com","phone":"115405141475","firstName":"Raquel","lastName":"Lohmann","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"60c24b8a0026e0b6033c6d5e24736be2","socialdata_lastcheck":null,"email_local":"","email_domain":"wearekalidad.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:40","updated_utc_timestamp":"2026-04-02 17:27:08","created_timestamp":"2025-08-19 12:52:40","updated_timestamp":"2026-04-02 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Invitation Declined","cdate":"2026-04-02T17:27:05-05:00","udate":"2026-04-02T17:27:16-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403323\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403323\/field"},"owner":"1268","id":"403323"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:52:40-05:00","email":"raquel@wearekalidad.com","phone":"115405141475","firstName":"Raquel","lastName":"Lohmann","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"60c24b8a0026e0b6033c6d5e24736be2","socialdata_lastcheck":null,"email_local":"","email_domain":"wearekalidad.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:40","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:52:40-05:00","email":"raquel@wearekalidad.com","phone":"115405141475","firstName":"Raquel","lastName":"Lohmann","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"60c24b8a0026e0b6033c6d5e24736be2","socialdata_lastcheck":null,"email_local":"","email_domain":"wearekalidad.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:40","updated_utc_timestamp":"2026-04-02 17:27:08","created_timestamp":"2025-08-19 12:52:40","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:52:40-05:00","email":"raquel@wearekalidad.com","phone":"115405141475","firstName":"Raquel","lastName":"Lohmann","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"60c24b8a0026e0b6033c6d5e24736be2","socialdata_lastcheck":null,"email_local":"","email_domain":"wearekalidad.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:40","updated_utc_timestamp":"2026-04-02 17:27:08","created_timestamp":"2025-08-19 12:52:40","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"tosorio@beshayenterprises.com","phone":"6197159069","firstName":"Teresa","lastName":"Osorio","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"754c0985289f2bc615ab1bad0f634c2e","socialdata_lastcheck":null,"email_local":"","email_domain":"beshayenterprises.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 17:27:17","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"tosorio@beshayenterprises.com","phone":"6197159069","firstName":"Teresa","lastName":"Osorio","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"754c0985289f2bc615ab1bad0f634c2e","socialdata_lastcheck":null,"email_local":"","email_domain":"beshayenterprises.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 17:27:17","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"tosorio@beshayenterprises.com","phone":"6197159069","firstName":"Teresa","lastName":"Osorio","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"754c0985289f2bc615ab1bad0f634c2e","socialdata_lastcheck":null,"email_local":"","email_domain":"beshayenterprises.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 17:27:17","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_be5344f80880288fbf9495d1fe0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tiaka","last_name":"Hyatt-Geter","full_name":"Tiaka Hyatt-Geter","contact_id":"6910","email":"tiaka.hyatt-geter@sfport.com","orgname":"","bloc_notes_ac":"4152740442\r\nATM Nov 21 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:06:24-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_be5344f80880288fbf9495d1fe0","X-RetellAI-SipTraceId":"call_be5344f80880288fbf9495d1fe0","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168799468,"end_timestamp":1775168832369,"duration_ms":32901,"transcript":"User: Probably just hard. \nUser: Hello? \nAgent: Hello, am I speaking with Tiaka?\nUser: Tiaka? Tiaka, is that Pier one? \nAgent: Hello, am I speaking with Tiaka?\nUser: No. \nAgent: Thank you for letting me know. When do you think would be the best date and time to reach Tiaka?\nUser: She does not work here. \nAgent: I understand. Do you happen to have her new contact information?\nUser: No. \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"user","content":"Probably just hard. ","words":[{"word":"Probably ","start":0.82299995,"end":1.2229998999999998},{"word":"just ","start":1.2229998999999998,"end":1.4629999},{"word":"hard. ","start":1.4629999,"end":1.8629999}]},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":4.503,"end":4.903}]},{"role":"agent","content":"Hello, am I speaking with Tiaka?","words":[{"word":"Hello, ","start":4.255,"end":4.603},{"word":"am ","start":4.603,"end":4.766},{"word":"I ","start":4.766,"end":4.847},{"word":"speaking ","start":4.847,"end":5.207},{"word":"with ","start":5.207,"end":5.37},{"word":"Tiaka?","start":5.37,"end":5.997}],"metadata":{"response_id":2}},{"role":"user","content":"Tiaka? Tiaka, is that Pier one? ","words":[{"word":"Tiaka? ","start":7.853,"end":8.652999},{"word":"Tiaka, ","start":8.652999,"end":9.213},{"word":"is ","start":9.213,"end":9.2929995},{"word":"that ","start":9.2929995,"end":9.453},{"word":"Pier ","start":9.453,"end":9.693},{"word":"one? ","start":9.693,"end":9.853}]},{"role":"agent","content":"Hello, am I speaking with Tiaka?","words":[{"word":"Hello, ","start":11.811,"end":12.101},{"word":"am ","start":12.101,"end":12.206},{"word":"I ","start":12.206,"end":12.275},{"word":"speaking ","start":12.275,"end":12.577},{"word":"with ","start":12.577,"end":12.775},{"word":"Tiaka?","start":12.775,"end":13.564}],"metadata":{"response_id":5}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":14.492999,"end":14.812999}]},{"role":"agent","content":"Thank you for letting me know. When do you think would be the best date and time to reach Tiaka?","words":[{"word":"Thank ","start":16.28,"end":16.535},{"word":"you ","start":16.535,"end":16.651},{"word":"for ","start":16.651,"end":16.779},{"word":"letting ","start":16.779,"end":17.035},{"word":"me ","start":17.035,"end":17.127},{"word":"know.","start":17.127,"end":17.627},{"word":" When ","start":17.638625,"end":17.916625},{"word":"do ","start":17.916625,"end":18.090625},{"word":"you ","start":18.090625,"end":18.265625},{"word":"think ","start":18.265625,"end":18.566625},{"word":"would ","start":18.566625,"end":18.775625},{"word":"be ","start":18.775625,"end":18.891625},{"word":"the ","start":18.891625,"end":19.008625},{"word":"best ","start":19.008625,"end":19.356625},{"word":"date ","start":19.356625,"end":19.658625},{"word":"and ","start":19.658625,"end":19.809625},{"word":"time ","start":19.809625,"end":20.111625},{"word":"to ","start":20.111625,"end":20.238625},{"word":"reach ","start":20.238625,"end":20.494625},{"word":"Tiaka?","start":20.494625,"end":21.248625}],"metadata":{"response_id":7}},{"role":"user","content":"She does not work here. ","words":[{"word":"She ","start":23.093,"end":23.413},{"word":"does ","start":23.413,"end":23.733},{"word":"not ","start":23.733,"end":23.893},{"word":"work ","start":23.893,"end":24.053},{"word":"here. ","start":24.053,"end":24.213}]},{"role":"agent","content":"I understand. Do you happen to have her new contact information?","words":[{"word":"I ","start":25.229,"end":25.426},{"word":"understand.","start":25.426,"end":26.355},{"word":" Do ","start":26.400875,"end":26.528875},{"word":"you ","start":26.528875,"end":26.656875},{"word":"happen ","start":26.656875,"end":26.958875},{"word":"to ","start":26.958875,"end":27.051875},{"word":"have ","start":27.051875,"end":27.248875},{"word":"her ","start":27.248875,"end":27.364875},{"word":"new ","start":27.364875,"end":27.515875},{"word":"contact ","start":27.515875,"end":27.898875},{"word":"information?","start":27.898875,"end":28.769875}],"metadata":{"response_id":8}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":29.553,"end":29.873}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":31,"end":31.244},{"word":"you ","start":31.244,"end":31.383},{"word":"for ","start":31.383,"end":31.534},{"word":"your ","start":31.534,"end":31.72},{"word":"help, ","start":31.72,"end":32.022},{"word":"and ","start":32.022,"end":32.231},{"word":"goodbye.","start":32.231,"end":32.869}],"metadata":{"response_id":9}}],"transcript_with_tool_calls":[{"role":"user","content":"Probably just hard. ","words":[{"word":"Probably ","start":0.82299995,"end":1.2229998999999998},{"word":"just ","start":1.2229998999999998,"end":1.4629999},{"word":"hard. ","start":1.4629999,"end":1.8629999}]},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":4.503,"end":4.903}]},{"role":"agent","content":"Hello, am I speaking with Tiaka?","words":[{"word":"Hello, ","start":4.255,"end":4.603},{"word":"am ","start":4.603,"end":4.766},{"word":"I ","start":4.766,"end":4.847},{"word":"speaking ","start":4.847,"end":5.207},{"word":"with ","start":5.207,"end":5.37},{"word":"Tiaka?","start":5.37,"end":5.997}],"metadata":{"response_id":2}},{"role":"user","content":"Tiaka? Tiaka, is that Pier one? ","words":[{"word":"Tiaka? ","start":7.853,"end":8.652999},{"word":"Tiaka, ","start":8.652999,"end":9.213},{"word":"is ","start":9.213,"end":9.2929995},{"word":"that ","start":9.2929995,"end":9.453},{"word":"Pier ","start":9.453,"end":9.693},{"word":"one? ","start":9.693,"end":9.853}]},{"role":"agent","content":"Hello, am I speaking with Tiaka?","words":[{"word":"Hello, ","start":11.811,"end":12.101},{"word":"am ","start":12.101,"end":12.206},{"word":"I ","start":12.206,"end":12.275},{"word":"speaking ","start":12.275,"end":12.577},{"word":"with ","start":12.577,"end":12.775},{"word":"Tiaka?","start":12.775,"end":13.564}],"metadata":{"response_id":5}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":14.492999,"end":14.812999}]},{"role":"agent","content":"Thank you for letting me know. When do you think would be the best date and time to reach Tiaka?","words":[{"word":"Thank ","start":16.28,"end":16.535},{"word":"you ","start":16.535,"end":16.651},{"word":"for ","start":16.651,"end":16.779},{"word":"letting ","start":16.779,"end":17.035},{"word":"me ","start":17.035,"end":17.127},{"word":"know.","start":17.127,"end":17.627},{"word":" When ","start":17.638625,"end":17.916625},{"word":"do ","start":17.916625,"end":18.090625},{"word":"you ","start":18.090625,"end":18.265625},{"word":"think ","start":18.265625,"end":18.566625},{"word":"would ","start":18.566625,"end":18.775625},{"word":"be ","start":18.775625,"end":18.891625},{"word":"the ","start":18.891625,"end":19.008625},{"word":"best ","start":19.008625,"end":19.356625},{"word":"date ","start":19.356625,"end":19.658625},{"word":"and ","start":19.658625,"end":19.809625},{"word":"time ","start":19.809625,"end":20.111625},{"word":"to ","start":20.111625,"end":20.238625},{"word":"reach ","start":20.238625,"end":20.494625},{"word":"Tiaka?","start":20.494625,"end":21.248625}],"metadata":{"response_id":7}},{"role":"user","content":"She does not work here. ","words":[{"word":"She ","start":23.093,"end":23.413},{"word":"does ","start":23.413,"end":23.733},{"word":"not ","start":23.733,"end":23.893},{"word":"work ","start":23.893,"end":24.053},{"word":"here. ","start":24.053,"end":24.213}]},{"role":"agent","content":"I understand. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"tiaka.hyatt-geter@sfport.com","phone":"4152740400","firstName":"Tiaka","lastName":"Hyatt-Geter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"1c33de5e30135c83b5f5fdfdaef6b64d","socialdata_lastcheck":null,"email_local":"","email_domain":"sfport.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:27:18","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"tiaka.hyatt-geter@sfport.com","phone":"4152740400","firstName":"Tiaka","lastName":"Hyatt-Geter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"1c33de5e30135c83b5f5fdfdaef6b64d","socialdata_lastcheck":null,"email_local":"","email_domain":"sfport.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:27:18","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"tiaka.hyatt-geter@sfport.com","phone":"4152740400","firstName":"Tiaka","lastName":"Hyatt-Geter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"1c33de5e30135c83b5f5fdfdaef6b64d","socialdata_lastcheck":null,"email_local":"","email_domain":"sfport.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:27:18","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"tiaka.hyatt-geter@sfport.com","phone":"4152740400","firstName":"Tiaka","lastName":"Hyatt-Geter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"1c33de5e30135c83b5f5fdfdaef6b64d","socialdata_lastcheck":null,"email_local":"","email_domain":"sfport.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:27:19","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"tiaka.hyatt-geter@sfport.com","phone":"4152740400","firstName":"Tiaka","lastName":"Hyatt-Geter","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"1c33de5e30135c83b5f5fdfdaef6b64d","socialdata_lastcheck":null,"email_local":"","email_domain":"sfport.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:27:19","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_69f7a6446d9dd91056b3b2cd7f2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shannon","last_name":"Mulhall","full_name":"Shannon 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","words":[{"word":"Please ","start":6.334,"end":6.734},{"word":"leave ","start":6.734,"end":6.973999999999999},{"word":"a ","start":6.973999999999999,"end":7.1339999999999995},{"word":"detailed ","start":7.1339999999999995,"end":7.6139997},{"word":"message ","start":7.6139997,"end":7.933999999999999},{"word":"at ","start":7.933999999999999,"end":8.254000000000001},{"word":"the ","start":8.254000000000001,"end":8.334},{"word":"tone. ","start":8.334,"end":8.494}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Shannon?","words":[{"word":"Hello, ","start":1.111,"end":1.482},{"word":"may ","start":1.482,"end":1.633},{"word":"I ","start":1.633,"end":1.726},{"word":"please ","start":1.726,"end":1.935},{"word":"speak ","start":1.935,"end":2.133},{"word":"with ","start":2.133,"end":2.26},{"word":"Shannon?","start":2.26,"end":2.829}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave a detailed message at the tone. ","words":[{"word":"Please ","start":6.334,"end":6.734},{"word":"leave ","start":6.734,"end":6.973999999999999},{"word":"a ","start":6.973999999999999,"end":7.1339999999999995},{"word":"detailed ","start":7.1339999999999995,"end":7.6139997},{"word":"message ","start":7.6139997,"end":7.933999999999999},{"word":"at ","start":7.933999999999999,"end":8.254000000000001},{"word":"the ","start":8.254000000000001,"end":8.334},{"word":"tone. 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The official opening was delivered but no conversation occurred due to voicemail, no survey questions were asked, but a valid outcome (voicemail) was assigned and closing was implied.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after attempting to confirm identity, no gatekeeper interference.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was needed as the call went to voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. The required phrases were not present due to voicemail and no survey conducted.","Debug Analytical Variables":"Call Flow Completion Rate is low (15%) because although the official opening was delivered, the call ended at voicemail with no survey questions asked. Official Opening Gate Accuracy is 100% as the opening was only after identity confirmation attempt. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey or branching occurred. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4708],"average":4708,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15594211452","direction":"outbound"},"event_timestamp":1775168841260} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7349 CALL ID: call_69f7a6446d9dd91056b3b2cd7f2 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_26edb0fcc89ac6103bd42c326c1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sydney","last_name":"Berger","full_name":"Sydney Berger","contact_id":"7135","email":"sydney.berger@ziprecruiter.com","orgname":"","bloc_notes_ac":"8772521062\r\nATM Dec 3 2025 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is Sydney available to speak right now?","words":[{"word":"Sorry, ","start":14.172,"end":14.52},{"word":"is ","start":14.52,"end":14.66},{"word":"Sydney ","start":14.66,"end":14.985},{"word":"available ","start":14.985,"end":15.426},{"word":"to ","start":15.426,"end":15.554},{"word":"speak ","start":15.554,"end":15.809},{"word":"right ","start":15.809,"end":15.971},{"word":"now?","start":15.971,"end":16.343}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Sydney?","words":[{"word":"Hello, ","start":1.022,"end":1.51},{"word":"may ","start":1.51,"end":1.695},{"word":"I ","start":1.695,"end":1.765},{"word":"please ","start":1.765,"end":1.986},{"word":"speak ","start":1.986,"end":2.206},{"word":"with ","start":2.206,"end":2.346},{"word":"Sydney?","start":2.346,"end":2.949}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, is Sydney available to speak right now?","words":[{"word":"Sorry, ","start":14.172,"end":14.52},{"word":"is ","start":14.52,"end":14.66},{"word":"Sydney ","start":14.66,"end":14.985},{"word":"available ","start":14.985,"end":15.426},{"word":"to ","start":15.426,"end":15.554},{"word":"speak ","start":15.554,"end":15.809},{"word":"right ","start":15.809,"end":15.971},{"word":"now?","start":15.971,"end":16.343}],"metadata":{"response_id":1}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/9d017c0dce8069c59b86562589f7be70200b4accf4eda139a64e204b5935639a/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/9d017c0dce8069c59b86562589f7be70200b4accf4eda139a64e204b5935639a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9d017c0dce8069c59b86562589f7be70200b4accf4eda139a64e204b5935639a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9d017c0dce8069c59b86562589f7be70200b4accf4eda139a64e204b5935639a/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":658,"p90":660.4,"p95":660.7,"p99":660.94,"min":655,"max":661,"num":2,"values":[655,661]},"tts":{"p50":267.5,"p90":280.7,"p95":282.35,"p99":283.67,"min":251,"max":284,"num":2,"values":[251,284]},"knowledge_base":{"p50":50,"p90":50,"p95":50,"p99":50,"min":50,"max":50,"num":1,"values":[50]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":3.7583333},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":2.7333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":4.6125},{"product":"llm_token_surcharge","cost":1.6},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.3416667}],"total_duration_seconds":41,"total_duration_unit_price":0.3181911,"combined_cost":13.0458333},"call_analysis":{"call_summary":"The agent attempted to reach Sydney but was unable to confirm if Sydney was available to speak. The call ended shortly after without further conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 attempted to reach Sydney but no conversation occurred","call_summary_title":"Attempted to Reach Sydney - No Conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered and no questions were asked, call ended early.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation; no confirmation obtained.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"0%. Required phrases were not detected.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the official opening was not delivered and no survey questions were asked. Official Opening Gate Accuracy is 0% because the agent did not confirm identity before attempting the official opening. Survey Order Integrity Score is 100% as no questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% due to no branching. Verbatim Survey Compliance is 0% as no survey questions were asked. Mandatory Phrase Detection is 0% because none of the required phrases were present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4711,4725],"average":4718,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+13104961311","direction":"outbound"},"event_timestamp":1775168842870} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7135 CALL ID: call_26edb0fcc89ac6103bd42c326c1 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"sydney.berger@ziprecruiter.com","phone":"8054045284","firstName":"Sydney","lastName":"Berger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1ff63be2d0671b70173fcd40bcd3272","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:15","updated_utc_timestamp":"2026-04-02 17:27:23","created_timestamp":"2025-11-21 09:54:15","updated_timestamp":"2026-04-02 17:27:23","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7135\/automationEntryCounts"},"id":"7135","organization":null}],"fieldValue":{"contact":"7135","field":"76","value":"The agent attempted to reach Sydney but was unable to confirm if Sydney was available to speak. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"sydney.berger@ziprecruiter.com","phone":"8054045284","firstName":"Sydney","lastName":"Berger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1ff63be2d0671b70173fcd40bcd3272","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:15","updated_utc_timestamp":"2026-04-02 17:27:24","created_timestamp":"2025-11-21 09:54:15","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"sydney.berger@ziprecruiter.com","phone":"8054045284","firstName":"Sydney","lastName":"Berger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1ff63be2d0671b70173fcd40bcd3272","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:15","updated_utc_timestamp":"2026-04-02 17:27:24","created_timestamp":"2025-11-21 09:54:15","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"sydney.berger@ziprecruiter.com","phone":"8054045284","firstName":"Sydney","lastName":"Berger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1ff63be2d0671b70173fcd40bcd3272","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:15","updated_utc_timestamp":"2026-04-02 17:27:24","created_timestamp":"2025-11-21 09:54:15","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"sydney.berger@ziprecruiter.com","phone":"8054045284","firstName":"Sydney","lastName":"Berger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1ff63be2d0671b70173fcd40bcd3272","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:15","updated_utc_timestamp":"2026-04-02 17:27:24","created_timestamp":"2025-11-21 09:54:15","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"sydney.berger@ziprecruiter.com","phone":"8054045284","firstName":"Sydney","lastName":"Berger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1ff63be2d0671b70173fcd40bcd3272","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:15","updated_utc_timestamp":"2026-04-02 17:27:25","created_timestamp":"2025-11-21 09:54:15","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:15-06:00","email":"sydney.berger@ziprecruiter.com","phone":"8054045284","firstName":"Sydney","lastName":"Berger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e1ff63be2d0671b70173fcd40bcd3272","socialdata_lastcheck":null,"email_local":"","email_domain":"ziprecruiter.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:15","updated_utc_timestamp":"2026-04-02 17:27:25","created_timestamp":"2025-11-21 09:54:15","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c90a9f627075af5399a9fb5a74a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tina","last_name":"Cheairs","full_name":"Tina 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:09-05:00","email":"tina@mydisplaysource.com","phone":"9723453695","firstName":"Tina","lastName":"Cheairs","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"15fbde84a7ea03e0995be0de9506365e","socialdata_lastcheck":null,"email_local":"","email_domain":"mydisplaysource.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:09","updated_utc_timestamp":"2026-04-02 17:27:25","created_timestamp":"2025-08-19 12:51:09","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"sherma.poshneh@truepwr.io","phone":"8186328908","firstName":"Sherma","lastName":"Poshneh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2ced692bc138e0b46535541ef5a598a0","socialdata_lastcheck":null,"email_local":"","email_domain":"truepwr.io","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:27:32","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"sherma.poshneh@truepwr.io","phone":"8186328908","firstName":"Sherma","lastName":"Poshneh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"2ced692bc138e0b46535541ef5a598a0","socialdata_lastcheck":null,"email_local":"","email_domain":"truepwr.io","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:27:32","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ba4feb4771c5acb4ea99dcd8441","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tim","last_name":"Treanor","full_name":"Tim Treanor","contact_id":"1091","email":"tim.treanor@onlinevideoservice.com","orgname":"","bloc_notes_ac":"Sept 22 2025 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 1091 CALL ID: call_ba4feb4771c5acb4ea99dcd8441 EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:51:07-05:00","email":"tim.treanor@onlinevideoservice.com","phone":"3019807489","firstName":"Tim","lastName":"Treanor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"d9e6bc4f713be5ef431af49c85d8fa5a","socialdata_lastcheck":null,"email_local":"","email_domain":"onlinevideoservice.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:07","updated_utc_timestamp":"2026-04-02 17:27:42","created_timestamp":"2025-08-19 12:51:07","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:07-05:00","email":"tim.treanor@onlinevideoservice.com","phone":"3019807489","firstName":"Tim","lastName":"Treanor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"d9e6bc4f713be5ef431af49c85d8fa5a","socialdata_lastcheck":null,"email_local":"","email_domain":"onlinevideoservice.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:07","updated_utc_timestamp":"2026-04-02 17:27:43","created_timestamp":"2025-08-19 12:51:07","updated_timestamp":"2026-04-02 17:27:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:07-05:00","email":"tim.treanor@onlinevideoservice.com","phone":"3019807489","firstName":"Tim","lastName":"Treanor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"d9e6bc4f713be5ef431af49c85d8fa5a","socialdata_lastcheck":null,"email_local":"","email_domain":"onlinevideoservice.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:07","updated_utc_timestamp":"2026-04-02 17:27:43","created_timestamp":"2025-08-19 12:51:07","updated_timestamp":"2026-04-02 17:27:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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Mandatory phrase detection is No because the required phrases were not present in the voicemail message.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4688,5310,4808,4820,5135,4964,5625],"average":5050,"num_requests":7},"tool_calls":[{"tool_call_id":"f4751f69da083b20","name":"press_digit","type":"press_digit","start_time_sec":7.09,"latency_ms":1.000000000000334,"success":true},{"tool_call_id":"b105aa1974886fa8","name":"press_digit","type":"press_digit","start_time_sec":68.019,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+15106577409","direction":"outbound"},"event_timestamp":1775168867817} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7342 CALL ID: call_fca7a98d0e0b79838e028067a37 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:07-06:00","email":"obrown@abodeservices.org","phone":"5109267677","firstName":"Olivia","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f4533aaf328e7025d0a9872c90c6d9c8","socialdata_lastcheck":null,"email_local":"","email_domain":"abodeservices.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:07","updated_utc_timestamp":"2026-04-02 17:27:48","created_timestamp":"2025-11-21 09:55:07","updated_timestamp":"2026-04-02 17:27:48","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7342\/automationEntryCounts"},"id":"7342","organization":null}],"fieldValue":{"contact":"7342","field":"76","value":"The call reached a voicemail system for Abode, a nonprofit organization, where the user navigated the automated menu but was unable to speak to a live person. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:07-06:00","email":"obrown@abodeservices.org","phone":"5109267677","firstName":"Olivia","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f4533aaf328e7025d0a9872c90c6d9c8","socialdata_lastcheck":null,"email_local":"","email_domain":"abodeservices.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:07","updated_utc_timestamp":"2026-04-02 17:27:49","created_timestamp":"2025-11-21 09:55:07","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:07-06:00","email":"obrown@abodeservices.org","phone":"5109267677","firstName":"Olivia","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f4533aaf328e7025d0a9872c90c6d9c8","socialdata_lastcheck":null,"email_local":"","email_domain":"abodeservices.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:07","updated_utc_timestamp":"2026-04-02 17:27:49","created_timestamp":"2025-11-21 09:55:07","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1a4de970ba7512434d0a7845a9a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shannon","last_name":"Tanisaki","full_name":"Shannon Tanisaki","contact_id":"5127","email":"stanisaki@hmbay.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:06:24-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1a4de970ba7512434d0a7845a9a","X-RetellAI-SipTraceId":"call_1a4de970ba7512434d0a7845a9a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168862402,"end_timestamp":1775168864908,"duration_ms":2506,"transcript":"User: 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The call did not reach a valid finish state as it ended immediately with voicemail and no conversation took place.","Official Opening Gate Accuracy":"0%. No official opening was delivered after identity confirmation because the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call ended immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. 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{"contacts":[{"cdate":"2025-10-29T14:26:23-05:00","email":"stanisaki@hmbay.com","phone":"6504799254","firstName":"Shannon","lastName":"Tanisaki","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"8b035e174a3afa7d76ab68880f28005b","socialdata_lastcheck":null,"email_local":"","email_domain":"hmbay.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:23","updated_utc_timestamp":"2026-04-02 17:27:48","created_timestamp":"2025-10-29 14:26:23","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:23-05:00","email":"stanisaki@hmbay.com","phone":"6504799254","firstName":"Shannon","lastName":"Tanisaki","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"8b035e174a3afa7d76ab68880f28005b","socialdata_lastcheck":null,"email_local":"","email_domain":"hmbay.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:23","updated_utc_timestamp":"2026-04-02 17:27:49","created_timestamp":"2025-10-29 14:26:23","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:23-05:00","email":"stanisaki@hmbay.com","phone":"6504799254","firstName":"Shannon","lastName":"Tanisaki","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"8b035e174a3afa7d76ab68880f28005b","socialdata_lastcheck":null,"email_local":"","email_domain":"hmbay.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:23","updated_utc_timestamp":"2026-04-02 17:27:49","created_timestamp":"2025-10-29 14:26:23","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:23-05:00","email":"stanisaki@hmbay.com","phone":"6504799254","firstName":"Shannon","lastName":"Tanisaki","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"8b035e174a3afa7d76ab68880f28005b","socialdata_lastcheck":null,"email_local":"","email_domain":"hmbay.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:23","updated_utc_timestamp":"2026-04-02 17:27:50","created_timestamp":"2025-10-29 14:26:23","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:27:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_177219ded84ab2b540a7774c9aa","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Powell","last_name":"Universal","full_name":"Powell 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I’ll hold for Powell.","words":[{"word":"Thank ","start":49.72,"end":50.022},{"word":"you.","start":50.022,"end":50.382},{"word":" I’ll ","start":50.42804174804687,"end":50.649041748046876},{"word":"hold ","start":50.649041748046876,"end":50.81204174804687},{"word":"for ","start":50.81204174804687,"end":50.951041748046876},{"word":"Powell.","start":50.951041748046876,"end":51.497041748046875}],"metadata":{"response_id":3}},{"role":"agent","content":"Just a quick reminder—I'm still on the line and waiting to speak with Powell. Thank you for your patience.","words":[{"word":"Just ","start":62.939,"end":63.159},{"word":"a ","start":63.159,"end":63.229},{"word":"quick ","start":63.229,"end":63.45},{"word":"reminder—I'm ","start":63.45,"end":64.355},{"word":"still ","start":64.355,"end":64.576},{"word":"on ","start":64.576,"end":64.669},{"word":"the ","start":64.669,"end":64.785},{"word":"line ","start":64.785,"end":65.04},{"word":"and ","start":65.04,"end":65.168},{"word":"waiting ","start":65.168,"end":65.446},{"word":"to ","start":65.446,"end":65.528},{"word":"speak ","start":65.528,"end":65.748},{"word":"with ","start":65.748,"end":65.899},{"word":"Powell.","start":65.899,"end":66.48},{"word":" Thank ","start":66.52575,"end":66.76975},{"word":"you ","start":66.76975,"end":66.88575},{"word":"for ","start":66.88575,"end":67.02575},{"word":"your ","start":67.02575,"end":67.17675},{"word":"patience.","start":67.17675,"end":68.05875}],"metadata":{"response_id":4}},{"role":"user","content":"Now. Hi. Thank you for calling Xfinity. This is Rose from corporate. Terry Tim, Can I have your first and last name, please? ","words":[{"word":"Now. ","start":83.694996,"end":84.014996},{"word":"Hi. ","start":85.215,"end":85.695},{"word":"Thank ","start":85.695,"end":85.85499999999999},{"word":"you ","start":85.85499999999999,"end":86.015},{"word":"for ","start":86.015,"end":86.095},{"word":"calling ","start":86.095,"end":86.335},{"word":"Xfinity. ","start":86.335,"end":87.13499999999999},{"word":"This ","start":87.13499999999999,"end":87.295},{"word":"is ","start":87.295,"end":87.37500399999999},{"word":"Rose ","start":87.37500399999999,"end":87.695},{"word":"from ","start":87.695,"end":87.935},{"word":"corporate. 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","words":[{"word":"May ","start":103.175,"end":103.41499999999999},{"word":"I ","start":103.41499999999999,"end":103.49499999999999},{"word":"know ","start":103.49499999999999,"end":103.89498999999999},{"word":"who ","start":104.775005,"end":105.095005},{"word":"you ","start":105.095005,"end":105.255},{"word":"want ","start":105.255,"end":105.415005},{"word":"to ","start":105.415005,"end":105.575},{"word":"speak ","start":105.575,"end":105.735005},{"word":"with? ","start":105.735005,"end":105.895}]},{"role":"agent","content":"Certainly. 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Just to ","words":[{"word":"Thank ","start":121.149,"end":121.416},{"word":"you ","start":121.416,"end":121.532},{"word":"for ","start":121.532,"end":121.683},{"word":"checking.","start":121.683,"end":122.275},{"word":" Just ","start":122.32145825195313,"end":122.56545825195313},{"word":"to ","start":122.56545825195313,"end":122.65845825195312}],"metadata":{"response_id":8}},{"role":"user","content":"Mhmm. ","words":[{"word":"Mhmm. ","start":122.925,"end":123.24499999999999}],"metadata":{"is_backchannel":true}},{"role":"agent","content":"confirm, I’m looking for Powell Universal. If Powell is not available or does not work there, do you happen to have their new contact information?","words":[{"word":"confirm, ","start":122.65845825195312,"end":123.07645825195313},{"word":"I’m ","start":123.07645825195313,"end":123.22745825195312},{"word":"looking ","start":123.22745825195312,"end":123.51745825195313},{"word":"for ","start":123.51745825195313,"end":123.68045825195313},{"word":"Powell ","start":123.68045825195313,"end":124.09845825195312},{"word":"Universal.","start":124.09845825195312,"end":124.96945825195313},{"word":" If ","start":124.99195825195312,"end":125.20095825195312},{"word":"Powell ","start":125.20095825195312,"end":125.47995825195312},{"word":"is ","start":125.47995825195312,"end":125.59595825195312},{"word":"not ","start":125.59595825195312,"end":125.74695825195313},{"word":"available ","start":125.74695825195313,"end":126.21095825195313},{"word":"or ","start":126.21095825195313,"end":126.35095825195313},{"word":"does ","start":126.35095825195313,"end":126.58295825195313},{"word":"not ","start":126.58295825195313,"end":126.74495825195312},{"word":"work ","start":126.74495825195312,"end":127.00095825195312},{"word":"there, ","start":127.00095825195312,"end":127.25595825195313},{"word":"do ","start":127.25595825195313,"end":127.37195825195313},{"word":"you ","start":127.37195825195313,"end":127.47695825195312},{"word":"happen ","start":127.47695825195312,"end":127.75495825195313},{"word":"to ","start":127.75495825195313,"end":127.87095825195313},{"word":"have ","start":127.87095825195313,"end":128.09195825195312},{"word":"their ","start":128.09195825195312,"end":128.26595825195312},{"word":"new ","start":128.26595825195312,"end":128.41695825195313},{"word":"contact ","start":128.41695825195313,"end":128.88195825195314},{"word":"information?","start":128.88195825195314,"end":129.7519582519531}],"metadata":{"response_id":8}},{"role":"user","content":"Regarding with that one, ma'am, in corporate, we don't have an access with that one. Can we we will not gonna give information right here and you confirm to me, ma'am, do you have an account with Xfinity? ","words":[{"word":"Regarding ","start":132.82501,"end":133.145},{"word":"with ","start":133.145,"end":133.305},{"word":"that ","start":133.345,"end":133.585},{"word":"one, ","start":133.585,"end":133.825},{"word":"ma'am, ","start":133.825,"end":134.065},{"word":"in ","start":134.065,"end":134.38499},{"word":"corporate, ","start":134.38499,"end":134.945},{"word":"we ","start":134.945,"end":135.10499},{"word":"don't ","start":135.10499,"end":135.42499999999998},{"word":"have ","start":135.42499999999998,"end":135.74499},{"word":"an ","start":135.74499,"end":135.98499999999999},{"word":"access ","start":135.98499999999999,"end":136.305},{"word":"with ","start":136.305,"end":136.545},{"word":"that ","start":136.545,"end":136.70499999999998},{"word":"one. 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Our regular, nonholiday hours for live operator support are Monday through Friday, eight thirty AM to five PM eastern time. If you're having trouble with your Xfinity or Comcast business service, press one to speak with a member of our customer support team. Thank you. ","words":[{"word":"You ","start":1.075,"end":1.395},{"word":"have ","start":1.395,"end":1.6349999},{"word":"reached ","start":1.6349999,"end":1.9549999999999998},{"word":"the ","start":1.9549999999999998,"end":2.1949998},{"word":"corporate ","start":2.1949998,"end":2.595},{"word":"headquarters ","start":2.595,"end":2.995},{"word":"of ","start":3.2249998,"end":3.625},{"word":"Comcast ","start":3.625,"end":4.265000000000001},{"word":"Corporation. 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Please remain on the line, and your call will be answered in the order received. ","words":[{"word":"All ","start":39.655002999999994,"end":39.975001999999996},{"word":"customer ","start":39.975001999999996,"end":40.375},{"word":"account ","start":40.375,"end":40.775},{"word":"executives ","start":40.775,"end":41.33500299999999},{"word":"are ","start":41.33500299999999,"end":41.655002999999994},{"word":"currently ","start":41.655002999999994,"end":41.975001999999996},{"word":"assisting ","start":41.975001999999996,"end":42.375},{"word":"other ","start":42.375,"end":42.775},{"word":"customers. 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I’ll hold for Powell.","words":[{"word":"Thank ","start":49.72,"end":50.022},{"word":"you.","start":50.022,"end":50.382},{"word":" I’ll ","start":50.42804174804687,"end":50.649041748046876},{"word":"hold ","start":50.649041748046876,"end":50.81204174804687},{"word":"for ","start":50.81204174804687,"end":50.951041748046876},{"word":"Powell.","start":50.951041748046876,"end":51.497041748046875}],"metadata":{"response_id":3}},{"role":"agent","content":"Just a quick reminder—I'm still on the line and waiting to speak with Powell. Thank you for your patience.","words":[{"word":"Just ","start":62.939,"end":63.159},{"word":"a ","start":63.159,"end":63.229},{"word":"quick ","start":63.229,"end":63.45},{"word":"reminder—I'm ","start":63.45,"end":64.355},{"word":"still ","start":64.355,"end":64.576},{"word":"on ","start":64.576,"end":64.669},{"word":"the ","start":64.669,"end":64.785},{"word":"line ","start":64.785,"end":65.04},{"word":"and ","start":65.04,"end":65.168},{"word":"waiting ","start":65.168,"end":65.446},{"word":"to ","start":65.446,"end":65.528},{"word":"speak ","start":65.528,"end":65.748},{"word":"with ","start":65.748,"end":65.899},{"word":"Powell.","start":65.899,"end":66.48},{"word":" Thank ","start":66.52575,"end":66.76975},{"word":"you ","start":66.76975,"end":66.88575},{"word":"for ","start":66.88575,"end":67.02575},{"word":"your ","start":67.02575,"end":67.17675},{"word":"patience.","start":67.17675,"end":68.05875}],"metadata":{"response_id":4}},{"role":"user","content":"Now. Hi. Thank you for calling Xfinity. This is Rose from corporate. Terry Tim, Can I have your first and last name, please? ","words":[{"word":"Now. ","start":83.694996,"end":84.014996},{"word":"Hi. ","start":85.215,"end":85.695},{"word":"Thank ","start":85.695,"end":85.85499999999999},{"word":"you ","start":85.85499999999999,"end":86.015},{"word":"for ","start":86.015,"end":86.095},{"word":"calling ","start":86.095,"end":86.335},{"word":"Xfinity. ","start":86.335,"end":87.13499999999999},{"word":"This ","start":87.13499999999999,"end":87.295},{"word":"is ","start":87.295,"end":87.37500399999999},{"word":"Rose ","start":87.37500399999999,"end":87.695},{"word":"from ","start":87.695,"end":87.935},{"word":"corporate. ","start":87.935,"end":88.41499999999999},{"word":"Terry ","start":88.41499999999999,"end":88.655},{"word":"Tim, ","start":88.655,"end":88.975},{"word":"Can ","start":89.265,"end":89.505},{"word":"I ","start":89.505,"end":89.585},{"word":"have ","start":89.585,"end":89.74499999999999},{"word":"your ","start":89.74499999999999,"end":89.905},{"word":"first ","start":89.905,"end":90.065},{"word":"and ","start":90.065,"end":90.145},{"word":"last ","start":90.145,"end":90.305004},{"word":"name, ","start":90.305004,"end":90.545},{"word":"please? ","start":90.545,"end":90.62500399999999}]},{"role":"agent","content":"Hello, my name is Ellen, and I’m calling on behalf of AtmanCo. May I please speak with Powell?","words":[{"word":"Hello, ","start":92.004,"end":92.329},{"word":"my ","start":92.329,"end":92.434},{"word":"name ","start":92.434,"end":92.608},{"word":"is ","start":92.608,"end":92.736},{"word":"Ellen, ","start":92.736,"end":93.061},{"word":"and ","start":93.061,"end":93.2},{"word":"I’m ","start":93.2,"end":93.328},{"word":"calling ","start":93.328,"end":93.595},{"word":"on ","start":93.595,"end":93.699},{"word":"behalf ","start":93.699,"end":94.001},{"word":"of ","start":94.001,"end":94.152},{"word":"AtmanCo.","start":94.152,"end":95.046},{"word":" May ","start":95.09191674804687,"end":95.31291674804687},{"word":"I ","start":95.31291674804687,"end":95.41791674804688},{"word":"please ","start":95.41791674804688,"end":95.66091674804687},{"word":"speak ","start":95.66091674804687,"end":95.89391674804688},{"word":"with ","start":95.89391674804688,"end":96.05591674804687},{"word":"Powell?","start":96.05591674804687,"end":96.67091674804688}],"metadata":{"response_id":5}},{"role":"user","content":"May I know who you want to speak with? ","words":[{"word":"May ","start":103.175,"end":103.41499999999999},{"word":"I ","start":103.41499999999999,"end":103.49499999999999},{"word":"know ","start":103.49499999999999,"end":103.89498999999999},{"word":"who ","start":104.775005,"end":105.095005},{"word":"you ","start":105.095005,"end":105.255},{"word":"want ","start":105.255,"end":105.415005},{"word":"to ","start":105.415005,"end":105.575},{"word":"speak ","start":105.575,"end":105.735005},{"word":"with? ","start":105.735005,"end":105.895}]},{"role":"agent","content":"Certainly. I’d like to speak with Powell Universal, please.","words":[{"word":"Certainly.","start":107.282,"end":108.06},{"word":" I’d ","start":108.10579174804687,"end":108.25679174804688},{"word":"like ","start":108.25679174804688,"end":108.41979174804688},{"word":"to ","start":108.41979174804688,"end":108.50079174804688},{"word":"speak ","start":108.50079174804688,"end":108.73279174804688},{"word":"with ","start":108.73279174804688,"end":108.91879174804687},{"word":"Powell ","start":108.91879174804687,"end":109.27879174804687},{"word":"Universal, ","start":109.27879174804687,"end":109.87079174804687},{"word":"please.","start":109.87079174804687,"end":110.56779174804687}],"metadata":{"response_id":6}},{"role":"user","content":"Howell University? ","words":[{"word":"Howell ","start":112.865,"end":113.265},{"word":"University? ","start":113.265,"end":113.825}]},{"role":"agent","content":"No, I’m ","words":[{"word":"No, ","start":115.681,"end":115.855},{"word":"I’m ","start":115.855,"end":115.995}],"metadata":{"response_id":7}},{"role":"user","content":"Regarding with that one, ma'am, we don't have an axe Mhmm. ","words":[{"word":"Regarding ","start":114.965,"end":116.00498999999999},{"word":"with ","start":116.00498999999999,"end":116.24499999999999},{"word":"that ","start":116.24499999999999,"end":116.404995},{"word":"one, ","start":116.404995,"end":116.72499499999999},{"word":"ma'am, ","start":116.72499499999999,"end":116.965},{"word":"we ","start":116.965,"end":117.125},{"word":"don't ","start":117.125,"end":117.444996},{"word":"have ","start":117.444996,"end":117.60499999999999},{"word":"an ","start":117.60499999999999,"end":117.845},{"word":"axe ","start":117.845,"end":118.16499999999999},{"word":"Mhmm. ","start":118.87500399999999,"end":119.195}]},{"role":"agent","content":"Thank you for checking. Just to ","words":[{"word":"Thank ","start":121.149,"end":121.416},{"word":"you ","start":121.416,"end":121.532},{"word":"for ","start":121.532,"end":121.683},{"word":"checking.","start":121.683,"end":122.275},{"word":" Just ","start":122.32145825195313,"end":122.56545825195313},{"word":"to ","start":122.56545825195313,"end":122.65845825195312}],"metadata":{"response_id":8}},{"role":"user","content":"Mhmm. ","words":[{"word":"Mhmm. ","start":122.925,"end":123.24499999999999}],"metadata":{"is_backchannel":true}},{"role":"agent","content":"confirm, I’m looking for Powell Universal. If Powell is not available or does not work there, do you happen to have their new contact information?","words":[{"word":"confirm, ","start":122.65845825195312,"end":123.07645825195313},{"word":"I’m ","start":123.07645825195313,"end":123.22745825195312},{"word":"looking ","start":123.22745825195312,"end":123.51745825195313},{"word":"for ","start":123.51745825195313,"end":123.68045825195313},{"word":"Powell ","start":123.68045825195313,"end":124.09845825195312},{"word":"Universal.","start":124.09845825195312,"end":124.96945825195313},{"word":" If ","start":124.99195825195312,"end":125.20095825195312},{"word":"Powell ","start":125.20095825195312,"end":125.47995825195312},{"word":"is ","start":125.47995825195312,"end":125.59595825195312},{"word":"not ","start":125.59595825195312,"end":125.74695825195313},{"word":"available ","start":125.74695825195313,"end":126.21095825195313},{"word":"or ","start":126.21095825195313,"end":126.35095825195313},{"word":"does ","start":126.35095825195313,"end":126.58295825195313},{"word":"not ","start":126.58295825195313,"end":126.74495825195312},{"word":"work ","start":126.74495825195312,"end":127.00095825195312},{"word":"there, ","start":127.00095825195312,"end":127.25595825195313},{"word":"do ","start":127.25595825195313,"end":127.37195825195313},{"word":"you ","start":127.37195825195313,"end":127.47695825195312},{"word":"happen ","start":127.47695825195312,"end":127.75495825195313},{"word":"to ","start":127.75495825195313,"end":127.87095825195313},{"word":"have ","start":127.87095825195313,"end":128.09195825195312},{"word":"their ","start":128.09195825195312,"end":128.26595825195312},{"word":"new ","start":128.26595825195312,"end":128.41695825195313},{"word":"contact ","start":128.41695825195313,"end":128.88195825195314},{"word":"information?","start":128.88195825195314,"end":129.7519582519531}],"metadata":{"response_id":8}},{"role":"user","content":"Regarding with that one, ma'am, in corporate, we don't have an access with that one. Can we we will not gonna give information right here and you confirm to me, ma'am, do you have an account with Xfinity? ","words":[{"word":"Regarding ","start":132.82501,"end":133.145},{"word":"with ","start":133.145,"end":133.305},{"word":"that ","start":133.345,"end":133.585},{"word":"one, ","start":133.585,"end":133.825},{"word":"ma'am, ","start":133.825,"end":134.065},{"word":"in ","start":134.065,"end":134.38499},{"word":"corporate, ","start":134.38499,"end":134.945},{"word":"we ","start":134.945,"end":135.10499},{"word":"don't ","start":135.10499,"end":135.42499999999998},{"word":"have ","start":135.42499999999998,"end":135.74499},{"word":"an ","start":135.74499,"end":135.98499999999999},{"word":"access ","start":135.98499999999999,"end":136.305},{"word":"with ","start":136.305,"end":136.545},{"word":"that ","start":136.545,"end":136.70499999999998},{"word":"one. 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","start":143.125,"end":143.445}]},{"role":"agent","content":"Thank you for letting me know. I do not have an account with Xfinity. I was just hoping to reach Powell Universal for a professional matter. Thank you for your help and goodbye.","words":[{"word":"Thank ","start":145.282,"end":145.538},{"word":"you ","start":145.538,"end":145.654},{"word":"for ","start":145.654,"end":145.781},{"word":"letting ","start":145.781,"end":146.025},{"word":"me ","start":146.025,"end":146.107},{"word":"know.","start":146.107,"end":146.501},{"word":" I ","start":146.54733325195312,"end":146.67533325195313},{"word":"do ","start":146.67533325195313,"end":146.80333325195312},{"word":"not ","start":146.80333325195312,"end":146.94233325195313},{"word":"have ","start":146.94233325195313,"end":147.0933332519531},{"word":"an ","start":147.0933332519531,"end":147.17433325195313},{"word":"account ","start":147.17433325195313,"end":147.44133325195313},{"word":"with ","start":147.44133325195313,"end":147.66233325195313},{"word":"Xfinity.","start":147.66233325195313,"end":148.40533325195312},{"word":" I ","start":148.417375,"end":148.591375},{"word":"was ","start":148.591375,"end":148.777375},{"word":"just 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agent attempted to reach Powell Universal at Comcast Corporation but was unable to get through as the contact center did not have access to the requested information and the agent was unable to confirm the contact's availability. The call ended without connecting to Powell Universal or obtaining new contact details.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"08","bloc_notes":"2026 Apr 02 Agent attempted to reach Powell Universal at Comcast but was unable to confirm contact or get new information.","call_summary_title":"Attempt to Reach Powell Universal at Comcast","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. The call did not include the official opening or survey questions, but a valid outcome was assigned and the call was properly closed.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation; the agent was speaking to a gatekeeper who did not provide the requested contact.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. The call logically ended after failing to reach the contact and no survey or email was sent, which is appropriate.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with survey wording was possible.","Mandatory Phrase Detection":"No. The required phrases such as 'for statistical purposes' and approved closing sentences were not present.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was not delivered (-20%), no survey questions were asked (-0%), a valid outcome was assigned (+5%), and the call was properly closed (+5%). Official Opening Gate Accuracy is 0% because the official opening was never spoken after identity confirmation and the agent spoke to a gatekeeper who did not provide the contact. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because the call ended logically after failing to reach the contact without sending emails or surveys. Verbatim Survey Compliance is 0% since no survey questions were asked. Mandatory Phrase Detection is No due to absence of required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4696,5391,5441,5656,4890,4932,5596,4995,5021,5090,5092,5118],"average":5159.833333333333,"num_requests":12},"tool_calls":[{"tool_call_id":"0e273b55f9a8176d","name":"press_digit","type":"press_digit","start_time_sec":24.864,"latency_ms":0,"success":true},{"tool_call_id":"14fa5452b9c3735a","name":"end_call","type":"end_call","start_time_sec":153.612}],"from_number":"+14374657779","to_number":"+12152861700","direction":"outbound"},"event_timestamp":1775168872831} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7355 CALL ID: call_177219ded84ab2b540a7774c9aa EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:16-06:00","email":"NO-EMAIL902@DUMMY.COM","phone":"8184291335","firstName":"Powell","lastName":"Universal","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"15f23af2879063723a76103e676fc44b","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:16","updated_utc_timestamp":"2026-04-02 17:27:53","created_timestamp":"2025-11-21 10:28:16","updated_timestamp":"2026-04-02 17:27:53","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7355\/automationEntryCounts"},"id":"7355","organization":null}],"fieldValue":{"contact":"7355","field":"76","value":"The agent attempted to reach Powell Universal at Comcast Corporation but was unable to get through as the contact center did not have access to the requested information and the agent was unable to confirm the contact's availability. The call ended without connecting to Powell Universal or obtaining new contact details.","cdate":"2026-04-02T17:27:53-05:00","udate":"2026-04-02T17:27:53-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403442\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403442\/field"},"owner":"7355","id":"403442"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:16-06:00","email":"NO-EMAIL902@DUMMY.COM","phone":"8184291335","firstName":"Powell","lastName":"Universal","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"15f23af2879063723a76103e676fc44b","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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to Reach Powell Universal at Comcast","cdate":"2026-04-02T17:27:53-05:00","udate":"2026-04-02T17:27:53-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403443\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403443\/field"},"owner":"7355","id":"403443"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:16-06:00","email":"NO-EMAIL902@DUMMY.COM","phone":"8184291335","firstName":"Powell","lastName":"Universal","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"15f23af2879063723a76103e676fc44b","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:16","updated_utc_timestamp":"2026-04-02 17:27:53","created_timestamp":"2025-11-21 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Apr 02 Agent attempted to reach Powell Universal at Comcast but was unable to confirm contact or get new information.","cdate":"2026-04-02T17:27:53-05:00","udate":"2026-04-02T17:27:53-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403444\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403444\/field"},"owner":"7355","id":"403444"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:16-06:00","email":"NO-EMAIL902@DUMMY.COM","phone":"8184291335","firstName":"Powell","lastName":"Universal","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"15f23af2879063723a76103e676fc44b","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:16-06:00","email":"NO-EMAIL902@DUMMY.COM","phone":"8184291335","firstName":"Powell","lastName":"Universal","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"15f23af2879063723a76103e676fc44b","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:16","updated_utc_timestamp":"2026-04-02 17:27:54","created_timestamp":"2025-11-21 10:28:16","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:16-06:00","email":"NO-EMAIL902@DUMMY.COM","phone":"8184291335","firstName":"Powell","lastName":"Universal","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"15f23af2879063723a76103e676fc44b","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:16","updated_utc_timestamp":"2026-04-02 17:27:54","created_timestamp":"2025-11-21 10:28:16","updated_timestamp":"2026-04-02 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No survey questions were asked, so order integrity and skip logic accuracy are perfect by default. Verbatim survey compliance is 100% as no questions were asked. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:46:45-06:00","email":"steph.treichel@weareams.com","phone":"2533107399","firstName":"Steph","lastName":"Treichel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168659257","ua":"okhttp\/5.3.2","hash":"ae7bc48334ce3ba61a04e2a9165a89a5","socialdata_lastcheck":null,"email_local":"","email_domain":"weareams.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:46:45","updated_utc_timestamp":"2026-04-02 17:27:57","created_timestamp":"2025-12-15 22:46:45","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:46:45-06:00","email":"steph.treichel@weareams.com","phone":"2533107399","firstName":"Steph","lastName":"Treichel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168659257","ua":"okhttp\/5.3.2","hash":"ae7bc48334ce3ba61a04e2a9165a89a5","socialdata_lastcheck":null,"email_local":"","email_domain":"weareams.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:27:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:46:45","updated_utc_timestamp":"2026-04-02 17:27:57","created_timestamp":"2025-12-15 22:46:45","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:28:00 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f9244297fc2c839a52e78b73afc","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Yevgeniya","last_name":"Kopeleva","full_name":"Yevgeniya Kopeleva","contact_id":"7267","email":"yevgeniya.kopeleva@affinipay.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:28:03 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5f6c2325c1bde4543b9fd722419","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Veshal","last_name":"Kauuraa","full_name":"Veshal 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:54-06:00","email":"veshal.k@hiltonfoundation.org","phone":"8185400544","firstName":"Veshal","lastName":"Kauuraa","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"67b5de005f683af7687c5ca656e87803","socialdata_lastcheck":null,"email_local":"","email_domain":"hiltonfoundation.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:28:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:54","updated_utc_timestamp":"2026-04-02 17:28:05","created_timestamp":"2025-11-21 09:54:54","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:54-06:00","email":"veshal.k@hiltonfoundation.org","phone":"8185400544","firstName":"Veshal","lastName":"Kauuraa","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"67b5de005f683af7687c5ca656e87803","socialdata_lastcheck":null,"email_local":"","email_domain":"hiltonfoundation.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:28:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:54","updated_utc_timestamp":"2026-04-02 17:28:05","created_timestamp":"2025-11-21 09:54:54","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:54-06:00","email":"veshal.k@hiltonfoundation.org","phone":"8185400544","firstName":"Veshal","lastName":"Kauuraa","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"67b5de005f683af7687c5ca656e87803","socialdata_lastcheck":null,"email_local":"","email_domain":"hiltonfoundation.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:28:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:54","updated_utc_timestamp":"2026-04-02 17:28:06","created_timestamp":"2025-11-21 09:54:54","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:54-06:00","email":"veshal.k@hiltonfoundation.org","phone":"8185400544","firstName":"Veshal","lastName":"Kauuraa","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"67b5de005f683af7687c5ca656e87803","socialdata_lastcheck":null,"email_local":"","email_domain":"hiltonfoundation.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:28:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:54","updated_utc_timestamp":"2026-04-02 17:28:06","created_timestamp":"2025-11-21 09:54:54","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:28:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_37a5e77095c006cb8c807a0f612","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rachele","last_name":"Zamani","full_name":"Rachele 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:53-06:00","email":"rachele.zamani@capgroup.com","phone":"5593497850","firstName":"Rachele","lastName":"Zamani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660997","ua":"okhttp\/5.3.2","hash":"6a9fd28e3c9c7b64c8cd1ebdb232c44b","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:28:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:53","updated_utc_timestamp":"2026-04-02 17:28:13","created_timestamp":"2025-11-21 09:54:53","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:53-06:00","email":"rachele.zamani@capgroup.com","phone":"5593497850","firstName":"Rachele","lastName":"Zamani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660997","ua":"okhttp\/5.3.2","hash":"6a9fd28e3c9c7b64c8cd1ebdb232c44b","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:28:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:53","updated_utc_timestamp":"2026-04-02 17:28:13","created_timestamp":"2025-11-21 09:54:53","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:53-06:00","email":"rachele.zamani@capgroup.com","phone":"5593497850","firstName":"Rachele","lastName":"Zamani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660997","ua":"okhttp\/5.3.2","hash":"6a9fd28e3c9c7b64c8cd1ebdb232c44b","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:28:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:53","updated_utc_timestamp":"2026-04-02 17:28:13","created_timestamp":"2025-11-21 09:54:53","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:28:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_db412aa4ff10178b51ee0673c3d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Terry","last_name":"Fan","full_name":"Terry Fan","contact_id":"7051","email":"terry.fan@solidigmtechnology.com","orgname":"","bloc_notes_ac":"8333137337\r\nATM / 01 December 2025 wrong 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:14-06:00","email":"thor@purposemed.com","phone":"6046000190","firstName":"Thor","lastName":"O'Neill","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"17c7ab02ca2a9d0d9d8e9888eb71f83c","socialdata_lastcheck":null,"email_local":"","email_domain":"purposemed.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:28:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:14","updated_utc_timestamp":"2026-04-02 17:28:33","created_timestamp":"2025-11-18 09:45:14","updated_timestamp":"2026-04-02 17:28:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:28:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_60ad97ba12e6439eabbd28e982d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Riley","last_name":"Clark-Long","full_name":"Riley Clark-Long","contact_id":"6908","email":"riley.clark-long@portlandoregon.gov","orgname":"","bloc_notes_ac":"5038237529\r\nATM Nov 21 2025 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interrupt—am I speaking with Riley?","words":[{"word":"Sorry ","start":14.456,"end":14.735},{"word":"to ","start":14.735,"end":14.816},{"word":"interrupt—am ","start":14.816,"end":15.303},{"word":"I ","start":15.303,"end":15.373},{"word":"speaking ","start":15.373,"end":15.675},{"word":"with ","start":15.675,"end":15.826},{"word":"Riley?","start":15.826,"end":16.395}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Riley?","words":[{"word":"Hello, ","start":1.007,"end":1.332},{"word":"may ","start":1.332,"end":1.495},{"word":"I ","start":1.495,"end":1.576},{"word":"please ","start":1.576,"end":1.831},{"word":"speak ","start":1.831,"end":2.098},{"word":"with ","start":2.098,"end":2.284},{"word":"Riley?","start":2.284,"end":2.981}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry to interrupt—am I speaking with Riley?","words":[{"word":"Sorry ","start":14.456,"end":14.735},{"word":"to 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:28:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a9df05bb80e5fc48d7668282346","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jacob","last_name":"Ullman","full_name":"Jacob Ullman","contact_id":"7364","email":"NO-EMAIL911@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:43-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a9df05bb80e5fc48d7668282346","X-RetellAI-SipTraceId":"call_a9df05bb80e5fc48d7668282346","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168721374,"end_timestamp":1775168929781,"duration_ms":208407,"transcript":"Agent: Hello, may I \nUser: Hello. \nAgent: please speak with Jacob?\nUser: Hello. How are you? \nUser: I'm doing very well. \nAgent: Thank you for letting me know. Am I speaking with Jacob?\nUser: Good. Okay. \nAgent: Thank you for confirming.Hello Jacob. My name is Ellen, and I’m calling on behalf of AtmanCo.\nUser: Okay. \nAgent: I’m confident that you are aware of the dramatic market changes in the sales process lately \nUser: Go ahead and and do it. \nAgent: Thank you, Jacob. We’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,\" and \nUser: Okay. \nAgent: we’d like to invite you to it. May I reserve your spot?\nUser: I didn't hear you. \nUser: What did you say? \nAgent: Of course, Jacob. We’re hosting a live webinar on April 8th called \nUser: Sorry. \nAgent: \"How to Lead the Sales \nUser: I didn't hear you. \nAgent: No problem, Jacob. We’re hosting a live webinar on April 8th called \nUser: Don't \nAgent: \"How to Lead \nUser: don't disappear at me. I kill it. \nAgent: I’m here, Jacob. Just to confirm, we’re inviting you to a free webinar on April \nUser: I \nAgent: 8th called \nUser: didn't hear you. What did you say? \nAgent: No problem, Jacob. We’re hosting a live webinar on April 8th \nUser: I didn't hear you. What did you say? \nAgent: Of course, Jacob. We’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,\" and we’d \nUser: Alright. \nAgent: like to invite you to \nUser: And I I'm assuming everything because we did try this a couple weeks ago. \nAgent: Thank you for letting me know, Jacob. Just to confirm, would you like me to reserve your spot for the webinar on April 8th?\nUser: Oh, \nAgent: No worries, Jacob. Would you like me to reserve your spot for the webinar, or would \nUser: Alright. And I I'm assuming everything because we did try this a couple weeks ago. \nAgent: Thank you for sharing that, Jacob. 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You’ll receive an email with all the information you need about the webinar, including the join link.\n\nThank you for taking the \nUser: Okay. \nAgent: time to speak with me today. Goodbye.\nUser: Okay. \nAgent: Thank you for your time today. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.313,"end":1.638},{"word":"may ","start":1.638,"end":1.812},{"word":"I ","start":1.812,"end":1.893}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":2.026,"end":2.266}]},{"role":"agent","content":"please speak with Jacob?","words":[{"word":"please ","start":1.893,"end":2.102},{"word":"speak ","start":2.102,"end":2.3},{"word":"with ","start":2.3,"end":2.451},{"word":"Jacob?","start":2.451,"end":3.078}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. How are you? ","words":[{"word":"Hello. 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Am I speaking with Jacob?","words":[{"word":"Thank ","start":9.942,"end":10.198},{"word":"you ","start":10.198,"end":10.302},{"word":"for ","start":10.302,"end":10.43},{"word":"letting ","start":10.43,"end":10.662},{"word":"me ","start":10.662,"end":10.755},{"word":"know.","start":10.755,"end":11.208},{"word":" Am ","start":11.25375,"end":11.41675},{"word":"I ","start":11.41675,"end":11.48675},{"word":"speaking ","start":11.48675,"end":11.82275},{"word":"with ","start":11.82275,"end":11.96275},{"word":"Jacob?","start":11.96275,"end":12.55475}],"metadata":{"response_id":3}},{"role":"user","content":"Good. Okay. ","words":[{"word":"Good. ","start":12.476001,"end":12.876},{"word":"Okay. ","start":13.496,"end":13.815999999999999}]},{"role":"agent","content":"Thank you for confirming.Hello Jacob. My name is Ellen, and I’m calling on behalf of AtmanCo.","words":[{"word":"Thank ","start":16.131,"end":16.41},{"word":"you ","start":16.41,"end":16.56},{"word":"for ","start":16.56,"end":16.735},{"word":"confirming.","start":16.735,"end":17.571},{"word":"Hello ","start":17.6165,"end":17.9655},{"word":"Jacob.","start":17.9655,"end":18.6385},{"word":" My ","start":18.684625,"end":18.789625},{"word":"name ","start":18.789625,"end":18.928625},{"word":"is ","start":18.928625,"end":19.068625},{"word":"Ellen, ","start":19.068625,"end":19.393625},{"word":"and ","start":19.393625,"end":19.520625},{"word":"I’m ","start":19.520625,"end":19.671625},{"word":"calling ","start":19.671625,"end":19.973625},{"word":"on ","start":19.973625,"end":20.078625},{"word":"behalf ","start":20.078625,"end":20.438625},{"word":"of ","start":20.438625,"end":20.588625},{"word":"AtmanCo.","start":20.588625,"end":21.424625}],"metadata":{"response_id":4}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. 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We’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,\" and ","words":[{"word":"Thank ","start":33.015,"end":33.294},{"word":"you, ","start":33.294,"end":33.433},{"word":"Jacob.","start":33.433,"end":34.049},{"word":" We’re ","start":34.083541748046876,"end":34.28054174804687},{"word":"hosting ","start":34.28054174804687,"end":34.617541748046875},{"word":"a ","start":34.617541748046875,"end":34.687541748046876},{"word":"live ","start":34.687541748046876,"end":34.907541748046874},{"word":"webinar ","start":34.907541748046874,"end":35.44154174804687},{"word":"on ","start":35.44154174804687,"end":35.84854174804688},{"word":"April ","start":35.84854174804688,"end":36.254541748046876},{"word":"8th, ","start":36.254541748046876,"end":36.544541748046875},{"word":"called ","start":36.544541748046875,"end":36.962541748046874},{"word":"\"How ","start":36.962541748046874,"end":37.22954174804688},{"word":"to ","start":37.22954174804688,"end":37.34554174804688},{"word":"Lead ","start":37.34554174804688,"end":37.55454174804687},{"word":"the ","start":37.55454174804687,"end":37.67054174804687},{"word":"Sales ","start":37.67054174804687,"end":37.961541748046876},{"word":"Transformation ","start":37.961541748046876,"end":38.773541748046874},{"word":"for ","start":38.773541748046874,"end":38.93654174804688},{"word":"Better ","start":38.93654174804688,"end":39.15654174804688},{"word":"Results,\" ","start":39.15654174804688,"end":39.992541748046875},{"word":"and ","start":39.992541748046875,"end":40.15554174804687}],"metadata":{"response_id":8}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":40.286,"end":40.686}]},{"role":"agent","content":"we’d like to invite you to it. May I reserve your spot?","words":[{"word":"we’d ","start":40.15554174804687,"end":40.294541748046875},{"word":"like ","start":40.294541748046875,"end":40.45754174804687},{"word":"to ","start":40.45754174804687,"end":40.56154174804688},{"word":"invite ","start":40.56154174804688,"end":40.85154174804688},{"word":"you ","start":40.85154174804688,"end":40.99154174804688},{"word":"to ","start":40.99154174804688,"end":41.18854174804687},{"word":"it.","start":41.18854174804687,"end":41.571541748046876},{"word":" May ","start":41.617791748046876,"end":41.82679174804687},{"word":"I ","start":41.82679174804687,"end":41.90879174804687},{"word":"reserve ","start":41.90879174804687,"end":42.21079174804687},{"word":"your ","start":42.21079174804687,"end":42.337791748046875},{"word":"spot?","start":42.337791748046875,"end":42.825791748046875}],"metadata":{"response_id":8}},{"role":"user","content":"I didn't hear you. 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We’re hosting a live webinar on April 8th called ","words":[{"word":"Of ","start":52.193,"end":52.379},{"word":"course, ","start":52.379,"end":52.739},{"word":"Jacob.","start":52.739,"end":53.296},{"word":" We’re ","start":53.307875,"end":53.539875},{"word":"hosting ","start":53.539875,"end":53.841875},{"word":"a ","start":53.841875,"end":53.910875},{"word":"live ","start":53.910875,"end":54.108875},{"word":"webinar ","start":54.108875,"end":54.514875},{"word":"on ","start":54.514875,"end":54.630875},{"word":"April ","start":54.630875,"end":54.978875},{"word":"8th ","start":54.978875,"end":55.315875},{"word":"called ","start":55.315875,"end":55.838875}],"metadata":{"response_id":10}},{"role":"user","content":"Sorry. ","words":[{"word":"Sorry. 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I kill it. ","words":[{"word":"don't ","start":64.76599999999999,"end":65.086},{"word":"disappear ","start":65.086,"end":65.726},{"word":"at ","start":65.726,"end":65.886},{"word":"me. ","start":65.886,"end":66.04599999999999},{"word":"I ","start":66.246,"end":66.646},{"word":"kill ","start":66.646,"end":66.966},{"word":"it. ","start":66.966,"end":67.12599999999999}]},{"role":"agent","content":"I’m here, Jacob. Just to confirm, we’re inviting you to a free webinar on April ","words":[{"word":"I’m ","start":68.859,"end":69.044},{"word":"here, ","start":69.044,"end":69.253},{"word":"Jacob.","start":69.253,"end":69.846},{"word":" Just ","start":69.89154174804688,"end":70.15854174804687},{"word":"to ","start":70.15854174804687,"end":70.27554174804688},{"word":"confirm, ","start":70.27554174804688,"end":70.75154174804688},{"word":"we’re ","start":70.75154174804688,"end":70.92554174804687},{"word":"inviting ","start":70.92554174804687,"end":71.30854174804688},{"word":"you ","start":71.30854174804688,"end":71.43654174804688},{"word":"to ","start":71.43654174804688,"end":71.57554174804687},{"word":"a ","start":71.57554174804687,"end":71.64554174804688},{"word":"free ","start":71.64554174804688,"end":71.86554174804688},{"word":"webinar ","start":71.86554174804688,"end":72.41154174804687},{"word":"on ","start":72.41154174804687,"end":72.63154174804687},{"word":"April ","start":72.63154174804687,"end":72.98054174804687}],"metadata":{"response_id":12}},{"role":"user","content":"I ","words":[{"word":"I ","start":73.206,"end":73.606}]},{"role":"agent","content":"8th called ","words":[{"word":"8th ","start":72.98054174804687,"end":73.30554174804688},{"word":"called ","start":73.30554174804688,"end":73.76954174804688}],"metadata":{"response_id":12}},{"role":"user","content":"didn't hear you. What did you say? ","words":[{"word":"didn't ","start":73.606,"end":74.006},{"word":"hear ","start":74.006,"end":74.326},{"word":"you. ","start":74.326,"end":74.566},{"word":"What ","start":74.98599999999999,"end":75.386},{"word":"did ","start":75.386,"end":75.706},{"word":"you ","start":75.706,"end":75.866},{"word":"say? ","start":75.866,"end":76.106}]},{"role":"agent","content":"No problem, Jacob. We’re hosting a live webinar on April 8th ","words":[{"word":"No ","start":77.406,"end":77.58},{"word":"problem, ","start":77.58,"end":77.94},{"word":"Jacob.","start":77.94,"end":78.532},{"word":" We’re ","start":78.57833325195313,"end":78.77633325195312},{"word":"hosting ","start":78.77633325195312,"end":79.17133325195313},{"word":"a ","start":79.17133325195313,"end":79.25233325195312},{"word":"live ","start":79.25233325195312,"end":79.55433325195312},{"word":"webinar ","start":79.55433325195312,"end":80.09933325195313},{"word":"on ","start":80.09933325195313,"end":80.33233325195313},{"word":"April ","start":80.33233325195313,"end":80.66833325195313},{"word":"8th ","start":80.66833325195313,"end":80.95833325195312}],"metadata":{"response_id":14}},{"role":"user","content":"I didn't hear you. What did you say? ","words":[{"word":"I ","start":80.786,"end":81.106},{"word":"didn't ","start":81.106,"end":81.586005},{"word":"hear ","start":81.586005,"end":81.906005},{"word":"you. 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We’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,\" and we’d ","words":[{"word":"Of ","start":85.01,"end":85.161},{"word":"course, ","start":85.161,"end":85.428},{"word":"Jacob.","start":85.428,"end":86.02},{"word":" We’re ","start":86.066,"end":86.264},{"word":"hosting ","start":86.264,"end":86.717},{"word":"a ","start":86.717,"end":86.821},{"word":"live ","start":86.821,"end":87.181},{"word":"webinar ","start":87.181,"end":87.645},{"word":"on ","start":87.645,"end":87.808},{"word":"April ","start":87.808,"end":88.145},{"word":"8th, ","start":88.145,"end":88.446},{"word":"called ","start":88.446,"end":89.108},{"word":"\"How ","start":89.108,"end":89.433},{"word":"to ","start":89.433,"end":89.538},{"word":"Lead ","start":89.538,"end":89.747},{"word":"the ","start":89.747,"end":89.875},{"word":"Sales ","start":89.875,"end":90.176},{"word":"Transformation ","start":90.176,"end":90.919},{"word":"for ","start":90.919,"end":91.094},{"word":"Better ","start":91.094,"end":91.372},{"word":"Results,\" ","start":91.372,"end":92.138},{"word":"and ","start":92.138,"end":92.347},{"word":"we’d ","start":92.347,"end":92.533}],"metadata":{"response_id":16}},{"role":"user","content":"Alright. ","words":[{"word":"Alright. ","start":92.666,"end":93.306}]},{"role":"agent","content":"like to invite you to ","words":[{"word":"like ","start":92.533,"end":92.731},{"word":"to ","start":92.731,"end":92.858},{"word":"invite ","start":92.858,"end":93.195},{"word":"you ","start":93.195,"end":93.346},{"word":"to ","start":93.346,"end":93.555}],"metadata":{"response_id":16}},{"role":"user","content":"And I I'm assuming everything because we did try this a couple weeks ago. 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Just to confirm, would you like me to reserve your spot for the webinar on April 8th?","words":[{"word":"Thank ","start":101.837,"end":102.093},{"word":"you ","start":102.093,"end":102.197},{"word":"for ","start":102.197,"end":102.325},{"word":"letting ","start":102.325,"end":102.557},{"word":"me ","start":102.557,"end":102.65},{"word":"know, ","start":102.65,"end":102.871},{"word":"Jacob.","start":102.871,"end":103.474},{"word":" Just ","start":103.52029174804687,"end":103.75329174804688},{"word":"to ","start":103.75329174804688,"end":103.86929174804688},{"word":"confirm, ","start":103.86929174804688,"end":104.51929174804687},{"word":"would ","start":104.51929174804687,"end":104.73929174804688},{"word":"you ","start":104.73929174804688,"end":104.86729174804688},{"word":"like ","start":104.86729174804688,"end":105.05329174804687},{"word":"me ","start":105.05329174804687,"end":105.16929174804687},{"word":"to ","start":105.16929174804687,"end":105.26229174804688},{"word":"reserve ","start":105.26229174804688,"end":105.62229174804688},{"word":"your ","start":105.62229174804688,"end":105.77329174804687},{"word":"spot ","start":105.77329174804687,"end":106.05129174804688},{"word":"for ","start":106.05129174804688,"end":106.16829174804687},{"word":"the ","start":106.16829174804687,"end":106.27229174804687},{"word":"webinar ","start":106.27229174804687,"end":106.85329174804687},{"word":"on ","start":106.85329174804687,"end":107.10829174804688},{"word":"April ","start":107.10829174804688,"end":107.49129174804688},{"word":"8th?","start":107.49129174804688,"end":108.02529174804687}],"metadata":{"response_id":17}},{"role":"user","content":"Oh, ","words":[{"word":"Oh, ","start":112.206,"end":112.76600499999999}]},{"role":"agent","content":"No worries, Jacob. Would you like me to reserve your spot for the webinar, or would ","words":[{"word":"No ","start":116.703,"end":116.854},{"word":"worries, ","start":116.854,"end":117.179},{"word":"Jacob.","start":117.179,"end":117.783},{"word":" Would ","start":118.788,"end":118.997},{"word":"you ","start":118.997,"end":119.102},{"word":"like ","start":119.102,"end":119.276},{"word":"me ","start":119.276,"end":119.369},{"word":"to ","start":119.369,"end":119.485},{"word":"reserve ","start":119.485,"end":119.833},{"word":"your ","start":119.833,"end":119.984},{"word":"spot ","start":119.984,"end":120.251},{"word":"for ","start":120.251,"end":120.367},{"word":"the ","start":120.367,"end":120.46},{"word":"webinar, ","start":120.46,"end":121.296},{"word":"or ","start":121.296,"end":121.47},{"word":"would ","start":121.47,"end":121.656}],"metadata":{"response_id":18}},{"role":"user","content":"Alright. And I I'm assuming everything because we did try this a couple weeks ago. ","words":[{"word":"Alright. 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Just to confirm, would you like me to reserve your spot for the webinar on April 8th, or would you prefer to ","words":[{"word":"Thank ","start":129.488,"end":129.744},{"word":"you ","start":129.744,"end":129.86},{"word":"for ","start":129.86,"end":129.976},{"word":"sharing ","start":129.976,"end":130.301},{"word":"that, ","start":130.301,"end":130.498},{"word":"Jacob.","start":130.498,"end":131.032},{"word":" Just ","start":131.04441674804687,"end":131.25341674804687},{"word":"to ","start":131.25341674804687,"end":131.3454167480469},{"word":"confirm, ","start":131.3454167480469,"end":131.98441674804687},{"word":"would ","start":131.98441674804687,"end":132.20541674804687},{"word":"you ","start":132.20541674804687,"end":132.3214167480469},{"word":"like ","start":132.3214167480469,"end":132.55341674804689},{"word":"me ","start":132.55341674804689,"end":132.68141674804687},{"word":"to ","start":132.68141674804687,"end":132.79741674804689},{"word":"reserve ","start":132.79741674804689,"end":133.19141674804686},{"word":"your ","start":133.19141674804686,"end":133.37741674804687},{"word":"spot ","start":133.37741674804687,"end":133.77241674804688},{"word":"for ","start":133.77241674804688,"end":133.92341674804686},{"word":"the ","start":133.92341674804686,"end":134.02741674804687},{"word":"webinar ","start":134.02741674804687,"end":134.57341674804687},{"word":"on ","start":134.57341674804687,"end":134.77041674804687},{"word":"April ","start":134.77041674804687,"end":135.15441674804688},{"word":"8th, ","start":135.15441674804688,"end":135.85041674804688},{"word":"or ","start":135.85041674804688,"end":136.01341674804686},{"word":"would ","start":136.01341674804686,"end":136.17541674804687},{"word":"you ","start":136.17541674804687,"end":136.29141674804688},{"word":"prefer ","start":136.29141674804688,"end":136.62841674804687},{"word":"to ","start":136.62841674804687,"end":136.7324167480469}],"metadata":{"response_id":19}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":137.096,"end":137.656}]},{"role":"agent","content":"receive the information by email?","words":[{"word":"receive ","start":136.7324167480469,"end":137.10441674804687},{"word":"the ","start":137.10441674804687,"end":137.2204167480469},{"word":"information ","start":137.2204167480469,"end":137.87041674804686},{"word":"by ","start":137.87041674804686,"end":138.06841674804687},{"word":"email?","start":138.06841674804687,"end":138.64841674804688}],"metadata":{"response_id":19}},{"role":"user","content":"Everything is okay. There's a couple of things that ","words":[{"word":"Everything ","start":138.246,"end":138.88600000000002},{"word":"is ","start":138.88600000000002,"end":139.60600000000002},{"word":"okay. 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Please let me know what you’d like to discuss, and I’ll do my best to help.","words":[{"word":"Of ","start":146.77,"end":146.956},{"word":"course, ","start":146.956,"end":147.281},{"word":"Jacob.","start":147.281,"end":147.861},{"word":" Please ","start":147.90745825195313,"end":148.15145825195313},{"word":"let ","start":148.15145825195313,"end":148.29145825195312},{"word":"me ","start":148.29145825195312,"end":148.38345825195313},{"word":"know ","start":148.38345825195313,"end":148.5584582519531},{"word":"what ","start":148.5584582519531,"end":148.70945825195312},{"word":"you’d ","start":148.70945825195312,"end":148.84845825195313},{"word":"like ","start":148.84845825195313,"end":149.05745825195314},{"word":"to ","start":149.05745825195314,"end":149.18545825195312},{"word":"discuss, ","start":149.18545825195312,"end":149.73045825195314},{"word":"and ","start":149.73045825195314,"end":149.87045825195312},{"word":"I’ll ","start":149.87045825195312,"end":150.05545825195313},{"word":"do ","start":150.05545825195313,"end":150.20645825195314},{"word":"my ","start":150.20645825195314,"end":150.35745825195312},{"word":"best ","start":150.35745825195312,"end":150.62445825195311},{"word":"to ","start":150.62445825195311,"end":150.76345825195312},{"word":"help.","start":150.76345825195312,"end":151.25145825195312}],"metadata":{"response_id":21}},{"role":"user","content":"Okay. Everything is okay. There's a couple of things that ","words":[{"word":"Okay. ","start":150.70600000000002,"end":151.586},{"word":"Everything ","start":151.90599,"end":152.46599},{"word":"is ","start":152.46599,"end":152.786},{"word":"okay. ","start":153.98599000000002,"end":154.54599000000002},{"word":"There's ","start":154.54599000000002,"end":154.866},{"word":"a ","start":154.866,"end":155.10600000000002},{"word":"couple ","start":155.10600000000002,"end":155.506},{"word":"of ","start":155.506,"end":155.666},{"word":"things ","start":155.666,"end":156.066},{"word":"that ","start":156.066,"end":156.466}]},{"role":"agent","content":"No problem, Jacob. Please go ahead and let me know your questions or concerns. I’ll do my best to assist you.","words":[{"word":"No ","start":160.297,"end":160.494},{"word":"problem, ","start":160.494,"end":160.924},{"word":"Jacob.","start":160.924,"end":161.539},{"word":" Please ","start":161.58520825195313,"end":161.86420825195313},{"word":"go ","start":161.86420825195313,"end":162.0032082519531},{"word":"ahead ","start":162.0032082519531,"end":162.18920825195312},{"word":"and ","start":162.18920825195312,"end":162.29420825195314},{"word":"let ","start":162.29420825195314,"end":162.44520825195312},{"word":"me ","start":162.44520825195312,"end":162.54920825195313},{"word":"know ","start":162.54920825195313,"end":162.71220825195311},{"word":"your ","start":162.71220825195311,"end":162.86320825195313},{"word":"questions ","start":162.86320825195313,"end":163.28020825195313},{"word":"or ","start":163.28020825195313,"end":163.4202082519531},{"word":"concerns.","start":163.4202082519531,"end":164.23320825195313},{"word":" I’ll ","start":164.27870825195313,"end":164.48770825195314},{"word":"do ","start":164.48770825195314,"end":164.61570825195312},{"word":"my ","start":164.61570825195312,"end":164.74370825195314},{"word":"best ","start":164.74370825195314,"end":164.96370825195314},{"word":"to ","start":164.96370825195314,"end":165.08070825195313},{"word":"assist ","start":165.08070825195313,"end":165.43970825195314},{"word":"you.","start":165.43970825195314,"end":165.8577082519531}],"metadata":{"response_id":23}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":166.216,"end":166.45601000000002}]},{"role":"agent","content":"Thank you, Jacob. Would you like ","words":[{"word":"Thank ","start":169.42,"end":169.687},{"word":"you, ","start":169.687,"end":169.815},{"word":"Jacob.","start":169.815,"end":170.454},{"word":" Would ","start":170.49954174804688,"end":170.67454174804686},{"word":"you ","start":170.67454174804686,"end":170.77854174804688},{"word":"like ","start":170.77854174804688,"end":170.97554174804688}],"metadata":{"response_id":24}},{"role":"user","content":"Go ","words":[{"word":"Go ","start":171.066,"end":171.38600000000002}]},{"role":"agent","content":"me to reserve your ","words":[{"word":"me ","start":170.97554174804688,"end":171.09254174804687},{"word":"to ","start":171.09254174804687,"end":171.20854174804688},{"word":"reserve ","start":171.20854174804688,"end":171.51054174804688},{"word":"your ","start":171.51054174804688,"end":171.67254174804688}],"metadata":{"response_id":24}},{"role":"user","content":"ahead and and do it. 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I have it as N O dash E ","words":[{"word":"Thank ","start":174.084,"end":174.351},{"word":"you, ","start":174.351,"end":174.502},{"word":"Jacob.","start":174.502,"end":175.129},{"word":" Before ","start":175.14054174804687,"end":175.4535417480469},{"word":"I ","start":175.4535417480469,"end":175.53454174804688},{"word":"register ","start":175.53454174804688,"end":175.95254174804688},{"word":"you, ","start":175.95254174804688,"end":176.21954174804688},{"word":"may ","start":176.21954174804688,"end":176.4175417480469},{"word":"I ","start":176.4175417480469,"end":176.48654174804688},{"word":"confirm ","start":176.48654174804688,"end":176.8465417480469},{"word":"your ","start":176.8465417480469,"end":176.99754174804687},{"word":"email ","start":176.99754174804687,"end":177.27654174804687},{"word":"address?","start":177.27654174804687,"end":177.86854174804688},{"word":" I ","start":177.9145,"end":178.0425},{"word":"have ","start":178.0425,"end":178.2285},{"word":"it ","start":178.2285,"end":178.3325},{"word":"as ","start":178.3325,"end":178.5185},{"word":"N ","start":178.5185,"end":178.6695},{"word":"O ","start":178.6695,"end":178.7625},{"word":"dash ","start":178.7625,"end":179.0525},{"word":"E ","start":179.0525,"end":179.2615}],"metadata":{"response_id":25}},{"role":"user","content":"Okay. 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Is that correct?","words":[{"word":"M ","start":179.2615,"end":179.5285},{"word":"A ","start":179.5285,"end":179.8775},{"word":"I ","start":179.8775,"end":180.1445},{"word":"L ","start":180.1445,"end":180.4455},{"word":"nine ","start":180.4455,"end":180.6785},{"word":"one ","start":180.6785,"end":180.8405},{"word":"one ","start":180.8405,"end":181.0495},{"word":"at ","start":181.0495,"end":181.2585},{"word":"D ","start":181.2585,"end":181.4905},{"word":"U ","start":181.4905,"end":181.7345},{"word":"M ","start":181.7345,"end":181.9315},{"word":"M ","start":181.9315,"end":182.1295},{"word":"Y ","start":182.1295,"end":182.4315},{"word":"dot ","start":182.4315,"end":182.6755},{"word":"com.","start":182.6755,"end":183.2095},{"word":" Is ","start":183.25508325195312,"end":183.3480832519531},{"word":"that ","start":183.3480832519531,"end":183.51108325195312},{"word":"correct?","start":183.51108325195312,"end":184.04508325195312}],"metadata":{"response_id":25}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":188.466,"end":188.946}]},{"role":"agent","content":"Perfect. 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","words":[{"word":"Okay. ","start":198.726,"end":199.12599}]},{"role":"agent","content":"time to speak with me today. Goodbye.","words":[{"word":"time ","start":198.71175,"end":198.93275},{"word":"to ","start":198.93275,"end":199.03675},{"word":"speak ","start":199.03675,"end":199.26975},{"word":"with ","start":199.26975,"end":199.43175},{"word":"me ","start":199.43175,"end":199.57075},{"word":"today.","start":199.57075,"end":200.17475},{"word":" Goodbye.","start":200.22095825195314,"end":200.87195825195312}],"metadata":{"response_id":27}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":204.63600000000002,"end":205.036}]},{"role":"agent","content":"Thank you for your time today. Goodbye.","words":[{"word":"Thank ","start":206.21,"end":206.489},{"word":"you ","start":206.489,"end":206.617},{"word":"for ","start":206.617,"end":206.756},{"word":"your ","start":206.756,"end":206.907},{"word":"time ","start":206.907,"end":207.139},{"word":"today. 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My name is Ellen, and I’m calling on behalf of AtmanCo.","words":[{"word":"Thank ","start":16.131,"end":16.41},{"word":"you ","start":16.41,"end":16.56},{"word":"for ","start":16.56,"end":16.735},{"word":"confirming.","start":16.735,"end":17.571},{"word":"Hello ","start":17.6165,"end":17.9655},{"word":"Jacob.","start":17.9655,"end":18.6385},{"word":" My ","start":18.684625,"end":18.789625},{"word":"name ","start":18.789625,"end":18.928625},{"word":"is ","start":18.928625,"end":19.068625},{"word":"Ellen, ","start":19.068625,"end":19.393625},{"word":"and ","start":19.393625,"end":19.520625},{"word":"I’m ","start":19.520625,"end":19.671625},{"word":"calling ","start":19.671625,"end":19.973625},{"word":"on ","start":19.973625,"end":20.078625},{"word":"behalf ","start":20.078625,"end":20.438625},{"word":"of ","start":20.438625,"end":20.588625},{"word":"AtmanCo.","start":20.588625,"end":21.424625}],"metadata":{"response_id":4}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. 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","words":[{"word":"Go ","start":30.346,"end":30.586},{"word":"ahead ","start":30.586,"end":30.906},{"word":"and ","start":30.906,"end":31.145999},{"word":"and ","start":31.145999,"end":31.305999},{"word":"do ","start":31.305999,"end":31.546},{"word":"it. ","start":31.546,"end":31.706}]},{"role":"agent","content":"Thank you, Jacob. We’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,\" and ","words":[{"word":"Thank ","start":33.015,"end":33.294},{"word":"you, ","start":33.294,"end":33.433},{"word":"Jacob.","start":33.433,"end":34.049},{"word":" We’re ","start":34.083541748046876,"end":34.28054174804687},{"word":"hosting ","start":34.28054174804687,"end":34.617541748046875},{"word":"a ","start":34.617541748046875,"end":34.687541748046876},{"word":"live ","start":34.687541748046876,"end":34.907541748046874},{"word":"webinar ","start":34.907541748046874,"end":35.44154174804687},{"word":"on ","start":35.44154174804687,"end":35.84854174804688},{"word":"April ","start":35.84854174804688,"end":36.254541748046876},{"word":"8th, ","start":36.254541748046876,"end":36.544541748046875},{"word":"called ","start":36.544541748046875,"end":36.962541748046874},{"word":"\"How ","start":36.962541748046874,"end":37.22954174804688},{"word":"to ","start":37.22954174804688,"end":37.34554174804688},{"word":"Lead ","start":37.34554174804688,"end":37.55454174804687},{"word":"the ","start":37.55454174804687,"end":37.67054174804687},{"word":"Sales ","start":37.67054174804687,"end":37.961541748046876},{"word":"Transformation ","start":37.961541748046876,"end":38.773541748046874},{"word":"for ","start":38.773541748046874,"end":38.93654174804688},{"word":"Better ","start":38.93654174804688,"end":39.15654174804688},{"word":"Results,\" ","start":39.15654174804688,"end":39.992541748046875},{"word":"and ","start":39.992541748046875,"end":40.15554174804687}],"metadata":{"response_id":8}},{"role":"user","content":"Okay. 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May I reserve your spot?","words":[{"word":"we’d ","start":40.15554174804687,"end":40.294541748046875},{"word":"like ","start":40.294541748046875,"end":40.45754174804687},{"word":"to ","start":40.45754174804687,"end":40.56154174804688},{"word":"invite ","start":40.56154174804688,"end":40.85154174804688},{"word":"you ","start":40.85154174804688,"end":40.99154174804688},{"word":"to ","start":40.99154174804688,"end":41.18854174804687},{"word":"it.","start":41.18854174804687,"end":41.571541748046876},{"word":" May ","start":41.617791748046876,"end":41.82679174804687},{"word":"I ","start":41.82679174804687,"end":41.90879174804687},{"word":"reserve ","start":41.90879174804687,"end":42.21079174804687},{"word":"your ","start":42.21079174804687,"end":42.337791748046875},{"word":"spot?","start":42.337791748046875,"end":42.825791748046875}],"metadata":{"response_id":8}},{"role":"user","content":"I didn't hear you. ","words":[{"word":"I ","start":47.986000000000004,"end":48.306000000000004},{"word":"didn't ","start":48.306000000000004,"end":48.706},{"word":"hear ","start":48.706,"end":49.026},{"word":"you. ","start":49.026,"end":49.186}]},{"role":"user","content":"What did you say? ","words":[{"word":"What ","start":49.746,"end":50.146},{"word":"did ","start":50.146,"end":50.386},{"word":"you ","start":50.386,"end":50.626000000000005},{"word":"say? ","start":50.626000000000005,"end":50.86600000000001}]},{"role":"agent","content":"Of course, Jacob. We’re hosting a live webinar on April 8th called ","words":[{"word":"Of ","start":52.193,"end":52.379},{"word":"course, ","start":52.379,"end":52.739},{"word":"Jacob.","start":52.739,"end":53.296},{"word":" We’re ","start":53.307875,"end":53.539875},{"word":"hosting ","start":53.539875,"end":53.841875},{"word":"a ","start":53.841875,"end":53.910875},{"word":"live ","start":53.910875,"end":54.108875},{"word":"webinar ","start":54.108875,"end":54.514875},{"word":"on ","start":54.514875,"end":54.630875},{"word":"April ","start":54.630875,"end":54.978875},{"word":"8th ","start":54.978875,"end":55.315875},{"word":"called ","start":55.315875,"end":55.838875}],"metadata":{"response_id":10}},{"role":"user","content":"Sorry. ","words":[{"word":"Sorry. 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We’re hosting a live webinar on April 8th called ","words":[{"word":"No ","start":59.939,"end":60.09},{"word":"problem, ","start":60.09,"end":60.473},{"word":"Jacob.","start":60.473,"end":61.019},{"word":" We’re ","start":61.041875,"end":61.308875},{"word":"hosting ","start":61.308875,"end":61.726875},{"word":"a ","start":61.726875,"end":61.831875},{"word":"live ","start":61.831875,"end":62.156875},{"word":"webinar ","start":62.156875,"end":62.678875},{"word":"on ","start":62.678875,"end":62.957875},{"word":"April ","start":62.957875,"end":63.468875},{"word":"8th ","start":63.468875,"end":63.897875},{"word":"called ","start":63.897875,"end":64.269875}],"metadata":{"response_id":11}},{"role":"user","content":"Don't ","words":[{"word":"Don't ","start":64.446,"end":64.76599999999999}]},{"role":"agent","content":"\"How to Lead ","words":[{"word":"\"How ","start":64.269875,"end":64.536875},{"word":"to ","start":64.536875,"end":64.675875},{"word":"Lead ","start":64.675875,"end":64.896875}],"metadata":{"response_id":11}},{"role":"user","content":"don't disappear at me. I kill it. ","words":[{"word":"don't ","start":64.76599999999999,"end":65.086},{"word":"disappear ","start":65.086,"end":65.726},{"word":"at ","start":65.726,"end":65.886},{"word":"me. ","start":65.886,"end":66.04599999999999},{"word":"I ","start":66.246,"end":66.646},{"word":"kill ","start":66.646,"end":66.966},{"word":"it. ","start":66.966,"end":67.12599999999999}]},{"role":"agent","content":"I’m here, Jacob. Just to confirm, we’re inviting you to a free webinar on April ","words":[{"word":"I’m ","start":68.859,"end":69.044},{"word":"here, ","start":69.044,"end":69.253},{"word":"Jacob.","start":69.253,"end":69.846},{"word":" Just ","start":69.89154174804688,"end":70.15854174804687},{"word":"to ","start":70.15854174804687,"end":70.27554174804688},{"word":"confirm, ","start":70.27554174804688,"end":70.75154174804688},{"word":"we’re ","start":70.75154174804688,"end":70.92554174804687},{"word":"inviting ","start":70.92554174804687,"end":71.30854174804688},{"word":"you ","start":71.30854174804688,"end":71.43654174804688},{"word":"to ","start":71.43654174804688,"end":71.57554174804687},{"word":"a ","start":71.57554174804687,"end":71.64554174804688},{"word":"free ","start":71.64554174804688,"end":71.86554174804688},{"word":"webinar ","start":71.86554174804688,"end":72.41154174804687},{"word":"on ","start":72.41154174804687,"end":72.63154174804687},{"word":"April ","start":72.63154174804687,"end":72.98054174804687}],"metadata":{"response_id":12}},{"role":"user","content":"I ","words":[{"word":"I ","start":73.206,"end":73.606}]},{"role":"agent","content":"8th called ","words":[{"word":"8th ","start":72.98054174804687,"end":73.30554174804688},{"word":"called ","start":73.30554174804688,"end":73.76954174804688}],"metadata":{"response_id":12}},{"role":"user","content":"didn't hear you. What did you say? ","words":[{"word":"didn't ","start":73.606,"end":74.006},{"word":"hear ","start":74.006,"end":74.326},{"word":"you. ","start":74.326,"end":74.566},{"word":"What ","start":74.98599999999999,"end":75.386},{"word":"did ","start":75.386,"end":75.706},{"word":"you ","start":75.706,"end":75.866},{"word":"say? ","start":75.866,"end":76.106}]},{"role":"agent","content":"No problem, Jacob. We’re hosting a live webinar on April 8th ","words":[{"word":"No ","start":77.406,"end":77.58},{"word":"problem, ","start":77.58,"end":77.94},{"word":"Jacob.","start":77.94,"end":78.532},{"word":" We’re ","start":78.57833325195313,"end":78.77633325195312},{"word":"hosting ","start":78.77633325195312,"end":79.17133325195313},{"word":"a ","start":79.17133325195313,"end":79.25233325195312},{"word":"live ","start":79.25233325195312,"end":79.55433325195312},{"word":"webinar ","start":79.55433325195312,"end":80.09933325195313},{"word":"on ","start":80.09933325195313,"end":80.33233325195313},{"word":"April ","start":80.33233325195313,"end":80.66833325195313},{"word":"8th ","start":80.66833325195313,"end":80.95833325195312}],"metadata":{"response_id":14}},{"role":"user","content":"I didn't hear you. What did you say? ","words":[{"word":"I ","start":80.786,"end":81.106},{"word":"didn't ","start":81.106,"end":81.586005},{"word":"hear ","start":81.586005,"end":81.906005},{"word":"you. 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We’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,\" and we’d ","words":[{"word":"Of ","start":85.01,"end":85.161},{"word":"course, ","start":85.161,"end":85.428},{"word":"Jacob.","start":85.428,"end":86.02},{"word":" We’re ","start":86.066,"end":86.264},{"word":"hosting ","start":86.264,"end":86.717},{"word":"a ","start":86.717,"end":86.821},{"word":"live ","start":86.821,"end":87.181},{"word":"webinar ","start":87.181,"end":87.645},{"word":"on ","start":87.645,"end":87.808},{"word":"April ","start":87.808,"end":88.145},{"word":"8th, ","start":88.145,"end":88.446},{"word":"called ","start":88.446,"end":89.108},{"word":"\"How ","start":89.108,"end":89.433},{"word":"to ","start":89.433,"end":89.538},{"word":"Lead ","start":89.538,"end":89.747},{"word":"the ","start":89.747,"end":89.875},{"word":"Sales ","start":89.875,"end":90.176},{"word":"Transformation ","start":90.176,"end":90.919},{"word":"for ","start":90.919,"end":91.094},{"word":"Better ","start":91.094,"end":91.372},{"word":"Results,\" ","start":91.372,"end":92.138},{"word":"and ","start":92.138,"end":92.347},{"word":"we’d ","start":92.347,"end":92.533}],"metadata":{"response_id":16}},{"role":"user","content":"Alright. ","words":[{"word":"Alright. ","start":92.666,"end":93.306}]},{"role":"agent","content":"like to invite you to ","words":[{"word":"like ","start":92.533,"end":92.731},{"word":"to ","start":92.731,"end":92.858},{"word":"invite ","start":92.858,"end":93.195},{"word":"you ","start":93.195,"end":93.346},{"word":"to ","start":93.346,"end":93.555}],"metadata":{"response_id":16}},{"role":"user","content":"And I I'm assuming everything because we did try this a couple weeks ago. 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Just to confirm, would you like me to reserve your spot for the webinar on April 8th?","words":[{"word":"Thank ","start":101.837,"end":102.093},{"word":"you ","start":102.093,"end":102.197},{"word":"for ","start":102.197,"end":102.325},{"word":"letting ","start":102.325,"end":102.557},{"word":"me ","start":102.557,"end":102.65},{"word":"know, ","start":102.65,"end":102.871},{"word":"Jacob.","start":102.871,"end":103.474},{"word":" Just ","start":103.52029174804687,"end":103.75329174804688},{"word":"to ","start":103.75329174804688,"end":103.86929174804688},{"word":"confirm, ","start":103.86929174804688,"end":104.51929174804687},{"word":"would ","start":104.51929174804687,"end":104.73929174804688},{"word":"you ","start":104.73929174804688,"end":104.86729174804688},{"word":"like ","start":104.86729174804688,"end":105.05329174804687},{"word":"me ","start":105.05329174804687,"end":105.16929174804687},{"word":"to ","start":105.16929174804687,"end":105.26229174804688},{"word":"reserve ","start":105.26229174804688,"end":105.62229174804688},{"word":"your ","start":105.62229174804688,"end":105.77329174804687},{"word":"spot ","start":105.77329174804687,"end":106.05129174804688},{"word":"for ","start":106.05129174804688,"end":106.16829174804687},{"word":"the ","start":106.16829174804687,"end":106.27229174804687},{"word":"webinar ","start":106.27229174804687,"end":106.85329174804687},{"word":"on ","start":106.85329174804687,"end":107.10829174804688},{"word":"April ","start":107.10829174804688,"end":107.49129174804688},{"word":"8th?","start":107.49129174804688,"end":108.02529174804687}],"metadata":{"response_id":17}},{"role":"user","content":"Oh, ","words":[{"word":"Oh, ","start":112.206,"end":112.76600499999999}]},{"role":"agent","content":"No worries, Jacob. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:29:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fc97d8ea14407207cf229328120","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Todd","last_name":"Nell","full_name":"Todd Nell","contact_id":"7347","email":"todd.a.nell@oregon.gov","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:06:24-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fc97d8ea14407207cf229328120","X-RetellAI-SipTraceId":"call_fc97d8ea14407207cf229328120","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168849413,"end_timestamp":1775168953984,"duration_ms":104571,"transcript":"Agent: Hello, may I please speak with Todd?\nAgent: Sorry, I just wanted to check—am I speaking with Todd?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Todd?","words":[{"word":"Hello, ","start":0.954,"end":1.291},{"word":"may ","start":1.291,"end":1.418},{"word":"I ","start":1.418,"end":1.476},{"word":"please ","start":1.476,"end":1.697},{"word":"speak ","start":1.697,"end":1.941},{"word":"with ","start":1.941,"end":2.115},{"word":"Todd?","start":2.115,"end":2.719}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, I just wanted to check—am I speaking with Todd?","words":[{"word":"Sorry, ","start":13.948,"end":14.285},{"word":"I ","start":14.285,"end":14.377},{"word":"just ","start":14.377,"end":14.517},{"word":"wanted ","start":14.517,"end":14.749},{"word":"to ","start":14.749,"end":14.83},{"word":"check—am ","start":14.83,"end":15.504},{"word":"I ","start":15.504,"end":15.573},{"word":"speaking ","start":15.573,"end":15.875},{"word":"with 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agent called Todd but the call ended shortly after the initial greeting and confirmation attempt without further conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 call ended after initial greeting and identity confirmation attempt","call_summary_title":"Call Attempted to Todd - No Conversation","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. Official opening was delivered after identity confirmation but no survey questions were asked and no closing was spoken.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after identity confirmation and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was needed as no survey questions were asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with wording.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call ended early.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was delivered after identity confirmation (+0%), but no survey questions were asked (-15%) and no approved closing was spoken (-15%). Official Opening Gate Accuracy is 100% because the opening was only spoken after confirming the contact's identity. Survey Order Integrity Score is 100% as no questions were asked, so no order violations. Skip Logic Accuracy is 100% as no branching was needed. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is 0% because required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4696,4710],"average":4703,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+15035662837","direction":"outbound"},"event_timestamp":1775168959136} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7347 CALL ID: call_fc97d8ea14407207cf229328120 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:09-06:00","email":"todd.a.nell@oregon.gov","phone":"5039472406","firstName":"Todd","lastName":"Nell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"d1757f18ec2505d2425405e198793b65","socialdata_lastcheck":null,"email_local":"","email_domain":"oregon.gov","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:29:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:09","updated_utc_timestamp":"2026-04-02 17:29:20","created_timestamp":"2025-11-21 09:55:09","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:09-06:00","email":"todd.a.nell@oregon.gov","phone":"5039472406","firstName":"Todd","lastName":"Nell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"d1757f18ec2505d2425405e198793b65","socialdata_lastcheck":null,"email_local":"","email_domain":"oregon.gov","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:29:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:09","updated_utc_timestamp":"2026-04-02 17:29:20","created_timestamp":"2025-11-21 09:55:09","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:29:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_748791a27b405b76cc6d05efb7b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Marcus","last_name":"Whittaker","full_name":"Marcus Whittaker","contact_id":"7316","email":"marcusw@marketofchoice.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, message 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Or more letters of the person's first name, then press the pound key. \nAgent: It appears I am unable to reach Marcus directly through the directory at this \nUser: Please enter one or more letters of the person's first name, then press the pound key. \nUser: Four extension three one zero two press one. For Mitzi. Press two for extension three one. Two five, press three. For other options, press four. To enter a new name, press the star key. To exit, press the pound key. \nUser: For extension three one three three, press one four, extension three one four. One, press two four extension three two zero one, press three. For other options, press four. To enter a new name, press the star key. To exit, press the pound key. \nUser: For extension three two o two, press one. For extension three two zero three, press two. For extension three two zero five, press three. For other options, press four. To enter a new name, press the star key. 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","words":[{"word":"Please ","start":460.707,"end":460.947},{"word":"enter ","start":460.947,"end":461.507},{"word":"one ","start":461.507,"end":461.98699999999997},{"word":"or ","start":461.98699999999997,"end":462.30699999999996},{"word":"more ","start":462.30699999999996,"end":462.54699999999997},{"word":"letters ","start":462.54699999999997,"end":462.86699999999996},{"word":"of ","start":462.86699999999996,"end":463.027},{"word":"the ","start":463.027,"end":463.187},{"word":"person's ","start":463.187,"end":463.587},{"word":"first ","start":463.587,"end":463.827},{"word":"name ","start":463.827,"end":464.067},{"word":"then ","start":464.36699999999996,"end":464.687},{"word":"press ","start":464.687,"end":464.92701999999997},{"word":"the ","start":464.92701999999997,"end":465.087},{"word":"pound ","start":465.087,"end":465.247},{"word":"key. 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","words":[{"word":"Please ","start":460.707,"end":460.947},{"word":"enter ","start":460.947,"end":461.507},{"word":"one ","start":461.507,"end":461.98699999999997},{"word":"or ","start":461.98699999999997,"end":462.30699999999996},{"word":"more ","start":462.30699999999996,"end":462.54699999999997},{"word":"letters ","start":462.54699999999997,"end":462.86699999999996},{"word":"of ","start":462.86699999999996,"end":463.027},{"word":"the ","start":463.027,"end":463.187},{"word":"person's ","start":463.187,"end":463.587},{"word":"first ","start":463.587,"end":463.827},{"word":"name ","start":463.827,"end":464.067},{"word":"then ","start":464.36699999999996,"end":464.687},{"word":"press ","start":464.687,"end":464.92701999999997},{"word":"the ","start":464.92701999999997,"end":465.087},{"word":"pound ","start":465.087,"end":465.247},{"word":"key. 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agent attempted to reach Marcus by navigating through a phone directory system multiple times but was unable to connect directly to Marcus. The call ended after repeated attempts without reaching a human contact.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 agent attempted to reach Marcus via directory but was unsuccessful","call_summary_title":"Unsuccessful attempt to reach Marcus","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"50%. The official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken, resulting in a low completion rate.","Official Opening Gate Accuracy":"0%. The official opening was never spoken after identity confirmation; the call was stuck in directory navigation without reaching the contact.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as no survey was conducted.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim survey phrasing.","Mandatory Phrase Detection":"0%. Required phrases such as 'for statistical purposes' and approved closing sentences were not present.","Debug Analytical Variables":"The call did not progress beyond directory navigation, so the official opening was not delivered, resulting in a 50% call flow completion rate. The official opening gate accuracy is 0% because the agent never confirmed identity or spoke the opening. Survey order integrity and skip logic accuracy are 100% by default as no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of survey questions and required phrases.","IVR_detector":"Yes","call_sequence":"Not 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:29:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a034797bc65983906b06e0926d8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"MPsych","last_name":"Eannarino","full_name":"MPsych 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No official opening or survey questions were delivered, resulting in a 0% call flow completion rate and official opening gate accuracy. Since no survey questions were asked, survey order integrity and skip logic accuracy are 100% by default. Verbatim survey compliance is also 100% as no questions were asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:29:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a034797bc65983906b06e0926d8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"MPsych","last_name":"Eannarino","full_name":"MPsych 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No official opening or survey questions were delivered, resulting in a 0% call flow completion rate and official opening gate accuracy. Since no survey questions were asked, survey order integrity and skip logic accuracy are 100% by default. Verbatim survey compliance is also 100% as no questions were asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:29:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_733891dcc57c3792f7c031fec9a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Diane","last_name":"Lemon","full_name":"Diane Lemon","contact_id":"7261","email":"dlemon@intven.com","orgname":"","bloc_notes_ac":"2026-04-02 invalid phone destination, phone: +14255384126\n2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:02 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e5aa5881696a6f3b26c81c656b1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Victor","last_name":"Bui","full_name":"Victor Bui","contact_id":"7024","email":"vbui@lafoodbank.org","orgname":"","bloc_notes_ac":"3232340943\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:06:25-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e5aa5881696a6f3b26c81c656b1","X-RetellAI-SipTraceId":"call_e5aa5881696a6f3b26c81c656b1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168833372,"end_timestamp":1775168998009,"duration_ms":164637,"transcript":"Agent: Hello, may I please speak with \nUser: Thank you for calling the Los Angeles Regional Food Bank. If you're calling about food for yourself, your family, or other individuals, please hang up and dial two one one, the countywide information and referral number. If you know your party's extension, you may enter it at any time or dial zero for the operator. To volunteer, please dial one four four. To place an agency order or to reach inventory control, please dial one two three. For information about how your charitable organization can receive food from the food bank, please dial one two one. To make a commercial food or product donation, please dial one five four. For information about hosting a food drive by collecting food to donate to the food bank, please dial one nine four. To make a financial contribution, please dial one four zero. You can also donate securely online at l a food bank dot org. If you are a member of the media, please dial one three four. The food bank's address is one seven three four East forty first Street, Los Angeles, California nine zero zero five eight. Please make your selection now, or dial zero to reach an operator. \nUser: Thank you for calling Los Angeles Regional Food Bank. This is Veronica. How may I direct your call? \nAgent: Hello Veronica, may I please speak with Victor?\nUser: Victor Bui? Just one moment. Let me connect you. His the one from HR. Correct? \nUser: Correct? \nAgent: Yes, that’s correct. Thank you for \nUser: Okay. \nAgent: connecting me.\nAgent: Hello, am I \nUser: That \nAgent: speaking with \nUser: would be \nAgent: Sorry to interrupt—am I speaking with Victor?\nAgent: Just checking—am I speaking with Victor?\nUser: The person you are trying to reach is currently unavailable. 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Just one moment. Let me connect you. His the one from HR. Correct? ","words":[{"word":"Victor ","start":101.997,"end":102.397},{"word":"Bui? ","start":102.397,"end":102.797004},{"word":"Just ","start":103.987,"end":104.307},{"word":"one ","start":104.307,"end":104.627},{"word":"moment. ","start":104.627,"end":105.107},{"word":"Let ","start":105.107,"end":105.347},{"word":"me ","start":105.347,"end":105.506996},{"word":"connect ","start":105.506996,"end":105.907},{"word":"you. ","start":105.907,"end":106.307},{"word":"His ","start":106.307,"end":106.627},{"word":"the ","start":107.23701,"end":107.637},{"word":"one ","start":107.637,"end":107.797004},{"word":"from ","start":107.797004,"end":108.037},{"word":"HR. ","start":108.037,"end":108.437},{"word":"Correct? ","start":108.437,"end":108.597}]},{"role":"user","content":"Correct? ","words":[{"word":"Correct? ","start":108.597,"end":108.757}]},{"role":"agent","content":"Yes, that’s correct. Thank you for ","words":[{"word":"Yes, ","start":110.321,"end":110.576},{"word":"that’s ","start":110.576,"end":110.797},{"word":"correct.","start":110.797,"end":111.377},{"word":" Thank ","start":111.42345825195312,"end":111.62145825195313},{"word":"you ","start":111.62145825195313,"end":111.73745825195313},{"word":"for ","start":111.73745825195313,"end":111.87645825195312}],"metadata":{"response_id":17}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. 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Please record your message after the tone. ","words":[{"word":"The ","start":158.71699999999998,"end":159.03700999999998},{"word":"person ","start":159.03700999999998,"end":159.357},{"word":"you ","start":159.357,"end":159.59699999999998},{"word":"are ","start":159.59699999999998,"end":159.75700999999998},{"word":"trying ","start":159.75700999999998,"end":159.99699999999999},{"word":"to ","start":159.99699999999999,"end":160.237},{"word":"reach ","start":160.237,"end":160.47700999999998},{"word":"is ","start":160.47700999999998,"end":160.71699999999998},{"word":"currently ","start":160.71699999999998,"end":161.11701},{"word":"unavailable. 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agent called the Los Angeles Regional Food Bank and was connected to a receptionist named Veronica, who confirmed the contact was Victor from HR. However, Victor was unavailable, and the call ended with a voicemail prompt. No message was left by the agent.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 reached receptionist Veronica who confirmed Victor from HR; Victor unavailable, voicemail reached","call_summary_title":"Voicemail reached at Los Angeles Regional Food Bank","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. Official opening was partially delivered after identity confirmation (+5%), but the call ended with voicemail and no task completion (-30%).","Official Opening Gate Accuracy":"100%. Official opening was spoken only after identity confirmation and not to gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call ended before survey.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"No. Required phrases such as 'for statistical purposes' and approved closing sentence were not present.","Debug Analytical Variables":"Call Flow Completion Rate was reduced due to the call ending in voicemail without task completion and partial official opening delivery. Official Opening Gate Accuracy was perfect as the opening was after identity confirmation. Survey Order Integrity and Skip Logic Accuracy were perfect as no survey was conducted. Verbatim Survey Compliance and Mandatory Phrase Detection were zero due to no survey questions or closing phrases spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4690,4698,5079,5557,5105,5126,5164,5176,5190,5205,4903,5244,5313,5006,5015,5628,5976,5592,6001,5841,5701],"average":5295.714285714285,"num_requests":21},"tool_calls":[{"tool_call_id":"98578a06dcdb287e","name":"press_digit","type":"press_digit","start_time_sec":83.184,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+13232343030","direction":"outbound"},"event_timestamp":1775169002517} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7024 CALL ID: call_e5aa5881696a6f3b26c81c656b1 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"vbui@lafoodbank.org","phone":"2135238238","firstName":"Victor","lastName":"Bui","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"b69cab0d44e42cd1023c1b28ef7198fe","socialdata_lastcheck":null,"email_local":"","email_domain":"lafoodbank.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 17:30:02","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 17:30:02","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7024\/automationEntryCounts"},"id":"7024","organization":null}],"fieldValue":{"contact":"7024","field":"76","value":"The agent called the Los Angeles Regional Food Bank and was connected to a receptionist named Veronica, who confirmed the contact was Victor from HR. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"vbui@lafoodbank.org","phone":"2135238238","firstName":"Victor","lastName":"Bui","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"b69cab0d44e42cd1023c1b28ef7198fe","socialdata_lastcheck":null,"email_local":"","email_domain":"lafoodbank.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 17:30:03","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:47-06:00","email":"vbui@lafoodbank.org","phone":"2135238238","firstName":"Victor","lastName":"Bui","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"b69cab0d44e42cd1023c1b28ef7198fe","socialdata_lastcheck":null,"email_local":"","email_domain":"lafoodbank.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:47","updated_utc_timestamp":"2026-04-02 17:30:04","created_timestamp":"2025-11-21 09:53:47","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2ce1c446e5f410a345b1c7fd135","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Dave","last_name":"Stachowiak","full_name":"Dave Stachowiak","contact_id":"7308","email":"dave@innovatelearning.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no human 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You've reached Dave Stahoviak. \n","transcript_object":[{"role":"user","content":"Hi. You've reached Dave Stahoviak. ","words":[{"word":"Hi. ","start":0.265,"end":0.82499995},{"word":"You've ","start":0.82499995,"end":1.145},{"word":"reached ","start":1.145,"end":1.4649999},{"word":"Dave ","start":1.4649999,"end":2.025},{"word":"Stahoviak. ","start":2.025,"end":2.745}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You've reached Dave Stahoviak. ","words":[{"word":"Hi. ","start":0.265,"end":0.82499995},{"word":"You've ","start":0.82499995,"end":1.145},{"word":"reached ","start":1.145,"end":1.4649999},{"word":"Dave ","start":1.4649999,"end":2.025},{"word":"Stahoviak. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any interaction. Official opening gate accuracy is 0% since the official opening was never delivered after identity confirmation. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of conversation. The call was not answered by a human, resulting in no progression through the call script.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4698],"average":4698,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19494000845","direction":"outbound"},"event_timestamp":1775169008521} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7308 CALL ID: call_2ce1c446e5f410a345b1c7fd135 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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call was an outbound attempt to reach Dave Stahoviak but went to voicemail immediately without any conversation.","cdate":"2026-04-02T17:11:07-05:00","udate":"2026-04-02T17:30:08-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402445\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402445\/field"},"owner":"7308","id":"402445"}} FIELD 77 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"dave@innovatelearning.com","phone":"5625136757","firstName":"Dave","lastName":"Stachowiak","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660350","ua":null,"hash":"d3bd5a1faeafc0455ffe4dbe95045bc8","socialdata_lastcheck":null,"email_local":"","email_domain":"innovatelearning.com","sentcnt":"1","rating_tstamp":"2025-11-21","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 17:30:09","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 17:30:09","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-11-21 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:59-06:00","email":"dave@innovatelearning.com","phone":"5625136757","firstName":"Dave","lastName":"Stachowiak","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660350","ua":null,"hash":"d3bd5a1faeafc0455ffe4dbe95045bc8","socialdata_lastcheck":null,"email_local":"","email_domain":"innovatelearning.com","sentcnt":"1","rating_tstamp":"2025-11-21","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:59","updated_utc_timestamp":"2026-04-02 17:30:09","created_timestamp":"2025-11-21 09:54:59","updated_timestamp":"2026-04-02 17:30:09","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-11-21 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8d7e18e76da57970d5ae7819a75","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Danielle","last_name":"Eldridge","full_name":"Danielle Eldridge","contact_id":"7046","email":"deldridge@widercircle.com","orgname":"","bloc_notes_ac":"9174478715\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f8c67092c68f9222581a19cfa25","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Emory","last_name":"Skolkin","full_name":"Emory Skolkin","contact_id":"7083","email":"emory@geomagical.com","orgname":"","bloc_notes_ac":"4155093511\r\nATM / 01 December 2025 VM\n2026-04-02 invalid phone destination, phone: +14257226378\n2026 Apr 02 call reached voicemail, no message 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening was delivered due to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not present due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or task completion. Official opening gate accuracy is 0% as no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:02-06:00","email":"emory@geomagical.com","phone":"4257226378","firstName":"Emory","lastName":"Skolkin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f198185911ae181c42313d19a27a2501","socialdata_lastcheck":null,"email_local":"","email_domain":"geomagical.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:02","updated_utc_timestamp":"2026-04-02 17:30:17","created_timestamp":"2025-11-21 09:54:02","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:02-06:00","email":"emory@geomagical.com","phone":"4257226378","firstName":"Emory","lastName":"Skolkin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f198185911ae181c42313d19a27a2501","socialdata_lastcheck":null,"email_local":"","email_domain":"geomagical.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:02","updated_utc_timestamp":"2026-04-02 17:30:17","created_timestamp":"2025-11-21 09:54:02","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_46761d50fbc58d5c2fb2739350a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Henry","last_name":"Lee","full_name":"Henry Lee","contact_id":"8228","email":"hlee@bctf.ca","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail after operator 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Official opening gate accuracy is 0% because no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% as no questions were asked. Verbatim survey compliance is 0% due to no survey interaction. Mandatory phrase detection is No because no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4686],"average":4686,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16048712134","direction":"outbound"},"event_timestamp":1775169016889} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8228 CALL ID: call_46761d50fbc58d5c2fb2739350a EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:33:54-06:00","email":"hlee@bctf.ca","phone":"6048711849","firstName":"Henry","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1ac70a10f34429c90e8104681f3001e4","socialdata_lastcheck":null,"email_local":"","email_domain":"bctf.ca","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:33:54","updated_utc_timestamp":"2026-04-02 17:30:17","created_timestamp":"2025-11-27 10:33:54","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-27T10:33:54-06:00","email":"hlee@bctf.ca","phone":"6048711849","firstName":"Henry","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"1ac70a10f34429c90e8104681f3001e4","socialdata_lastcheck":null,"email_local":"","email_domain":"bctf.ca","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:33:54","updated_utc_timestamp":"2026-04-02 17:30:18","created_timestamp":"2025-11-27 10:33:54","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8f8790e7e48248016440e29ad5c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Grant","last_name":"Fremmerlid","full_name":"Grant Fremmerlid","contact_id":"7142","email":"grant@fourparkavenue.com","orgname":"","bloc_notes_ac":"2026-04-02 invalid phone destination, phone: +14258213687\n2026 Apr 02 call reached voicemail, no message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"grant@fourparkavenue.com","phone":"4258213687","firstName":"Grant","lastName":"Fremmerlid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"95524b8a18c784e49841c31f508064f5","socialdata_lastcheck":null,"email_local":"","email_domain":"fourparkavenue.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 17:30:19","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:17-06:00","email":"grant@fourparkavenue.com","phone":"4258213687","firstName":"Grant","lastName":"Fremmerlid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"95524b8a18c784e49841c31f508064f5","socialdata_lastcheck":null,"email_local":"","email_domain":"fourparkavenue.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:17","updated_utc_timestamp":"2026-04-02 17:30:19","created_timestamp":"2025-11-21 09:54:17","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1ca0955d0a446ff35bdd8d85473","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"John","last_name":"Hayek","full_name":"John Hayek","contact_id":"7296","email":"hayekj@smhs.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 reached voicemail of Susie 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:56-06:00","email":"hayekj@smhs.org","phone":"9498421101","firstName":"John","lastName":"Hayek","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c5f10c229d5f7b046290412cbfc16c7c","socialdata_lastcheck":null,"email_local":"","email_domain":"smhs.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:56","updated_utc_timestamp":"2026-04-02 17:30:21","created_timestamp":"2025-11-21 09:54:56","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:56-06:00","email":"hayekj@smhs.org","phone":"9498421101","firstName":"John","lastName":"Hayek","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"c5f10c229d5f7b046290412cbfc16c7c","socialdata_lastcheck":null,"email_local":"","email_domain":"smhs.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:56","updated_utc_timestamp":"2026-04-02 17:30:21","created_timestamp":"2025-11-21 09:54:56","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6b26382482c01a05ba0bc0f4025","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Erin","last_name":"Graffius","full_name":"Erin Graffius","contact_id":"7040","email":"egraffius@janussc.org","orgname":"","bloc_notes_ac":"8314624970\r\nATM / 01 December 2025 VM\n2026 Apr 02 call forwarded to voicemail, no contact made\n2026 Apr 02 call reached voicemail, no message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:51-06:00","email":"egraffius@janussc.org","phone":"9259971550","firstName":"Erin","lastName":"Graffius","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"925910d9505dc7c0e6bb128fc284a996","socialdata_lastcheck":null,"email_local":"","email_domain":"janussc.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:51","updated_utc_timestamp":"2026-04-02 17:30:34","created_timestamp":"2025-11-21 09:53:51","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:51-06:00","email":"egraffius@janussc.org","phone":"9259971550","firstName":"Erin","lastName":"Graffius","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"925910d9505dc7c0e6bb128fc284a996","socialdata_lastcheck":null,"email_local":"","email_domain":"janussc.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:51","updated_utc_timestamp":"2026-04-02 17:30:34","created_timestamp":"2025-11-21 09:53:51","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_90ebfe777422bb68925855d76cd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gillian","last_name":"Gates","full_name":"Gillian Gates","contact_id":"6738","email":"ggates@nicolawealth.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 6047396451\r\nNov 20 2025 vm Nov 25 2025 vm\n2026-04-02 dial busy, phone: +16047396464\n2026 Apr 02 call reached voicemail, no message 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no de t\u00e9l\u00e9phone\u00a0: 6047396451\r\nNov 20 2025 vm Nov 25 2025 vm\n2026-04-02 dial busy, phone: +16047396464\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 attempted to reach Gillian, no confirmation of availability","cdate":"2025-11-20T11:23:49-06:00","udate":"2026-04-02T17:30:34-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189185\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189185\/field"},"owner":"6738","id":"189185"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:02-06:00","email":"ggates@nicolawealth.com","phone":"6047396464","firstName":"Gillian","lastName":"Gates","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"a4f3353ffd335a2dd7318bea9e06bc34","socialdata_lastcheck":null,"email_local":"","email_domain":"nicolawealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:02","updated_utc_timestamp":"2026-04-02 17:30:34","created_timestamp":"2025-11-18 09:46:02","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:02-06:00","email":"ggates@nicolawealth.com","phone":"6047396464","firstName":"Gillian","lastName":"Gates","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"a4f3353ffd335a2dd7318bea9e06bc34","socialdata_lastcheck":null,"email_local":"","email_domain":"nicolawealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:02","updated_utc_timestamp":"2026-04-02 17:30:35","created_timestamp":"2025-11-18 09:46:02","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_283fb5485caf1f90cec45781ab3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jennifer","last_name":"Nordmark","full_name":"Jennifer Nordmark","contact_id":"7247","email":"jennifer.nordmark@skydance.com","orgname":"","bloc_notes_ac":"3103149900\r\nATM / 03 December 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:43-06:00","email":"jennifer.nordmark@skydance.com","phone":"4242913400","firstName":"Jennifer","lastName":"Nordmark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"302c73bae7f4e209983bc950cd4e5f69","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:43","updated_utc_timestamp":"2026-04-02 17:30:35","created_timestamp":"2025-11-21 09:54:43","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:43-06:00","email":"jennifer.nordmark@skydance.com","phone":"4242913400","firstName":"Jennifer","lastName":"Nordmark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"302c73bae7f4e209983bc950cd4e5f69","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:43","updated_utc_timestamp":"2026-04-02 17:30:35","created_timestamp":"2025-11-21 09:54:43","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:43-06:00","email":"jennifer.nordmark@skydance.com","phone":"4242913400","firstName":"Jennifer","lastName":"Nordmark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"302c73bae7f4e209983bc950cd4e5f69","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:43","updated_utc_timestamp":"2026-04-02 17:30:35","created_timestamp":"2025-11-21 09:54:43","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:43-06:00","email":"jennifer.nordmark@skydance.com","phone":"4242913400","firstName":"Jennifer","lastName":"Nordmark","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"302c73bae7f4e209983bc950cd4e5f69","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:43","updated_utc_timestamp":"2026-04-02 17:30:35","created_timestamp":"2025-11-21 09:54:43","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e752a85d52f33fe207238d79a65","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jaya","last_name":"Verma","full_name":"Jaya Verma","contact_id":"7114","email":"jaya@lrned.io","orgname":"","bloc_notes_ac":"8587829393\r\nDec 3 2025 vm\n2026-04-02 dial busy, phone: +19495578377\n2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f5de85dabdff53116451acc54ff","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gina","last_name":"Shilhanek","full_name":"Gina Shilhanek","contact_id":"7087","email":"gina.shilhanek@resilinc.com","orgname":"","bloc_notes_ac":"4088838053\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, message left for 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1fb276c6f4243d810a46ec6488e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gail","last_name":"Jones","full_name":"Gail Jones","contact_id":"7266","email":"gail.jones@mastersprogram.org","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +17142827058\n2026 Apr 02 call reached voicemail, no human 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dc01d6f1750901481f12370db01","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Greg","last_name":"Dochuk","full_name":"Greg Dochuk","contact_id":"8233","email":"greg.dochuk@seaspan.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +17787884522\n2026 Apr 02 call reached voicemail, no message left by 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I’ll hold.\nAgent: Hello, just checking in—am I still connected?\nUser: This is Nami from Mutual of Wales. How can I help you? \nAgent: Hello Nami, may I please speak with Greg Dochuk?\nUser: Let me see. You said gray. Right? \nAgent: Thank you for checking. I’m looking to speak with Greg Dochuk.\nUser: I don't think we have somebody like that in our company. \nAgent: I understand. Do you happen to have their new contact information?\nUser: No. \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"user","content":"Please hold while I try to connect you. ","words":[{"word":"Please ","start":0.186,"end":0.506},{"word":"hold ","start":0.506,"end":0.7459999700000001},{"word":"while ","start":0.7459999700000001,"end":0.986},{"word":"I ","start":0.986,"end":1.1460000000000001},{"word":"try ","start":1.1460000000000001,"end":1.306},{"word":"to ","start":1.306,"end":1.3860000000000001},{"word":"connect ","start":1.3860000000000001,"end":1.6259999},{"word":"you. 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","words":[{"word":"This ","start":20.496,"end":20.815999},{"word":"is ","start":20.815999,"end":20.975998999999998},{"word":"Nami ","start":20.975998999999998,"end":21.215999},{"word":"from ","start":21.215999,"end":21.456},{"word":"Mutual ","start":21.456,"end":21.776},{"word":"of ","start":21.776,"end":21.855999999999998},{"word":"Wales. ","start":21.855999999999998,"end":22.096},{"word":"How ","start":22.096,"end":22.176},{"word":"can ","start":22.176,"end":22.336},{"word":"I ","start":22.336,"end":22.416},{"word":"help ","start":22.416,"end":22.496},{"word":"you? 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","words":[{"word":"I ","start":45.416000000000004,"end":45.976000000000006},{"word":"don't ","start":45.976000000000006,"end":46.136},{"word":"think ","start":46.136,"end":46.29600000000001},{"word":"we ","start":46.29600000000001,"end":46.536},{"word":"have ","start":46.536,"end":46.776},{"word":"somebody ","start":46.776,"end":47.175998},{"word":"like ","start":47.175998,"end":47.576},{"word":"that ","start":47.576,"end":47.816},{"word":"in ","start":47.816,"end":48.136},{"word":"our ","start":48.136,"end":48.696000000000005},{"word":"company. ","start":49.015998,"end":49.335998000000004}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":50.452,"end":50.568},{"word":"understand.","start":50.568,"end":51.323},{"word":" Do ","start":51.36866674804688,"end":51.45066674804688},{"word":"you ","start":51.45066674804688,"end":51.55466674804688},{"word":"happen ","start":51.55466674804688,"end":51.76366674804687},{"word":"to ","start":51.76366674804687,"end":51.844666748046876},{"word":"have ","start":51.844666748046876,"end":51.99566674804687},{"word":"their ","start":51.99566674804687,"end":52.18166674804687},{"word":"new ","start":52.18166674804687,"end":52.344666748046876},{"word":"contact ","start":52.344666748046876,"end":52.78566674804687},{"word":"information?","start":52.78566674804687,"end":53.598666748046874}],"metadata":{"response_id":7}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":57.966,"end":58.36600000000001}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":59.953,"end":60.208},{"word":"you ","start":60.208,"end":60.324},{"word":"for ","start":60.324,"end":60.44},{"word":"your ","start":60.44,"end":60.591},{"word":"help, ","start":60.591,"end":60.87},{"word":"and ","start":60.87,"end":60.998},{"word":"goodbye.","start":60.998,"end":61.694}],"metadata":{"response_id":9}}],"transcript_with_tool_calls":[{"role":"user","content":"Please hold while I try to connect you. 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I’ll hold.","words":[{"word":"Thank ","start":4.534,"end":4.859},{"word":"you.","start":4.859,"end":5.382},{"word":" I’ll ","start":5.427791748046875,"end":5.648791748046875},{"word":"hold.","start":5.648791748046875,"end":6.124791748046875}],"metadata":{"response_id":1}},{"role":"agent","content":"Hello, just checking in—am I still connected?","words":[{"word":"Hello, ","start":17.405,"end":17.753},{"word":"just ","start":17.753,"end":17.904},{"word":"checking ","start":17.904,"end":18.299},{"word":"in—am ","start":18.299,"end":18.787},{"word":"I ","start":18.787,"end":18.88},{"word":"still ","start":18.88,"end":19.112},{"word":"connected?","start":19.112,"end":19.75}],"metadata":{"response_id":2}},{"role":"user","content":"This is Nami from Mutual of Wales. How can I help you? 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","start":34.36600000000001,"end":34.526}]},{"role":"agent","content":"Thank you for checking. I’m looking to speak with Greg Dochuk.","words":[{"word":"Thank ","start":36.8,"end":37.043},{"word":"you ","start":37.043,"end":37.148},{"word":"for ","start":37.148,"end":37.299},{"word":"checking.","start":37.299,"end":37.984},{"word":" I’m ","start":38.006875,"end":38.238875},{"word":"looking ","start":38.238875,"end":38.563875},{"word":"to ","start":38.563875,"end":38.680875},{"word":"speak ","start":38.680875,"end":38.958875},{"word":"with ","start":38.958875,"end":39.132875},{"word":"Greg ","start":39.132875,"end":39.365875},{"word":"Dochuk.","start":39.365875,"end":40.026875}],"metadata":{"response_id":5}},{"role":"user","content":"I don't think we have somebody like that in our company. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_54b3d7d963bca6322c5d417b634","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Geraldine","last_name":"Contreras-Jaimerena","full_name":"Geraldine Contreras-Jaimerena","contact_id":"7323","email":"gcontreras-jaimerena@unitela.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +12134823987\n2026-04-02 invalid phone destination, phone: 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:03-06:00","email":"gcontreras-jaimerena@unitela.com","phone":"2134823987","firstName":"Geraldine","lastName":"Contreras-Jaimerena","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"921b6bae29a435be106c2db172a83f20","socialdata_lastcheck":null,"email_local":"","email_domain":"unitela.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:30:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:03","updated_utc_timestamp":"2026-04-02 17:30:59","created_timestamp":"2025-11-21 09:55:03","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:30:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_40d2e37a7d38416805118ddf97d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"George","last_name":"Monterrey","full_name":"George Monterrey","contact_id":"7037","email":"george@thclinic.org","orgname":"","bloc_notes_ac":"4157719850\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no human answered\n2026-04-02 dial busy, phone: 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","words":[{"word":"To ","start":27.275,"end":27.514999999999997},{"word":"repeat ","start":27.514999999999997,"end":27.915},{"word":"this ","start":27.915,"end":28.154999999999998},{"word":"menu, ","start":28.154999999999998,"end":28.794999999999998},{"word":"please ","start":28.875,"end":29.195},{"word":"press ","start":29.195,"end":29.435},{"word":"star. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:31:00 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5aafa9503ac50101d935acce16b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Giselle","last_name":"Confehr","full_name":"Giselle Confehr","contact_id":"6992","email":"gconfehr@molliestones.com","orgname":"","bloc_notes_ac":"4155674902\r\nDec1 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message 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Mandatory Phrase Detection is 0% because required phrases were not present in the call.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4731,5004,4830,4850,4868,4870],"average":4858.833333333333,"num_requests":6},"tool_calls":[{"tool_call_id":"2d973c3d595790dd","name":"press_digit","type":"press_digit","start_time_sec":18.6,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+14155674902","direction":"outbound"},"event_timestamp":1775169060731} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6992 CALL ID: call_5aafa9503ac50101d935acce16b EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"gconfehr@molliestones.com","phone":"4152895720","firstName":"Giselle","lastName":"Confehr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":"","hash":"a35521d336ab879b107705f613c2b1fd","socialdata_lastcheck":null,"email_local":"","email_domain":"molliestones.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:31:01","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 17:31:01","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/automationEntryCounts"},"id":"6992","organization":null}],"fieldValue":{"contact":"6992","field":"76","value":"The agent attempted to reach Giselle but was met with a gatekeeper who did not connect the call to Giselle. The call ended with the user hanging up before the agent could complete the intended conversation.","cdate":"2026-04-02T16:52:49-05:00","udate":"2026-04-02T17:31:01-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399783\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399783\/field"},"owner":"6992","id":"399783"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"gconfehr@molliestones.com","phone":"4152895720","firstName":"Giselle","lastName":"Confehr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":"","hash":"a35521d336ab879b107705f613c2b1fd","socialdata_lastcheck":null,"email_local":"","email_domain":"molliestones.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:31:01","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 17:31:01","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6992\/automationEntryCounts"},"id":"6992","organization":null}],"fieldValue":{"contact":"6992","field":"77","value":"Call ended at gatekeeper, no contact with Giselle","cdate":"2026-04-02T16:52:50-05:00","udate":"2026-04-02T17:31:01-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399784\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399784\/field"},"owner":"6992","id":"399784"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"gconfehr@molliestones.com","phone":"4152895720","firstName":"Giselle","lastName":"Confehr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":"","hash":"a35521d336ab879b107705f613c2b1fd","socialdata_lastcheck":null,"email_local":"","email_domain":"molliestones.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached gatekeeper, unable to speak with Giselle, call ended by user","cdate":"2025-12-01T11:56:18-06:00","udate":"2026-04-02T17:31:01-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/233384\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/233384\/field"},"owner":"6992","id":"233384"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"gconfehr@molliestones.com","phone":"4152895720","firstName":"Giselle","lastName":"Confehr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":"","hash":"a35521d336ab879b107705f613c2b1fd","socialdata_lastcheck":null,"email_local":"","email_domain":"molliestones.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:31:02","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"gconfehr@molliestones.com","phone":"4152895720","firstName":"Giselle","lastName":"Confehr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":"","hash":"a35521d336ab879b107705f613c2b1fd","socialdata_lastcheck":null,"email_local":"","email_domain":"molliestones.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:31:02","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:41-06:00","email":"gconfehr@molliestones.com","phone":"4152895720","firstName":"Giselle","lastName":"Confehr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":"","hash":"a35521d336ab879b107705f613c2b1fd","socialdata_lastcheck":null,"email_local":"","email_domain":"molliestones.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:41","updated_utc_timestamp":"2026-04-02 17:31:02","created_timestamp":"2025-11-21 09:53:41","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:31:03 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_741978755388f6b5cc50b3eb22f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jennifer","last_name":"Exum","full_name":"Jennifer Exum","contact_id":"7317","email":"jennifer@jrecareers.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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My name is Ellen, and I’m calling on behalf of AtmanCo.I’m confident that you are \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Jennifer?","words":[{"word":"Hello, ","start":1.066,"end":1.391},{"word":"may ","start":1.391,"end":1.542},{"word":"I ","start":1.542,"end":1.612},{"word":"please ","start":1.612,"end":1.821},{"word":"speak ","start":1.821,"end":2.018},{"word":"with ","start":2.018,"end":2.169},{"word":"Jennifer?","start":2.169,"end":2.877}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":2.984,"end":3.304}]},{"role":"user","content":"This is her. ","words":[{"word":"This ","start":4.4940003,"end":4.814},{"word":"is ","start":4.814,"end":4.894},{"word":"her. ","start":4.894,"end":5.054}]},{"role":"agent","content":"Hello Jennifer. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:31:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b84976af79b8669a8666ac444b1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Hailey","last_name":"Hong","full_name":"Hailey Hong","contact_id":"7197","email":"heesoohong@spigen.com","orgname":"","bloc_notes_ac":"4084715751\r\nDec 3 2025 vm\n2026 Apr 02 call reached voicemail, message left\n2026-04-02 invalid phone destination, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:31:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b7b8e6c5f2aaa0e22cd567c2b9f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jacqueline","last_name":"Shand","full_name":"Jacqueline Shand","contact_id":"6921","email":"jacqueline@unitedlegwear.com","orgname":"","bloc_notes_ac":"7329020901 Nov 21 2025 vm\r\nNov 25 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message 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If you know your party's extension, please dial it now. To reach our company directory, press star. \nAgent: Thank you for the information. Could you please provide me with Jacqueline's extension so I can reach her directly?\nAgent: Hello, are you still there? If you could provide Jacqueline’s extension, I’d be happy to reach her directly.\nUser: We are sorry. No one is currently available to take your call. Leave your message at the tone. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Jacqueline?","words":[{"word":"Hello, ","start":0.943,"end":1.268},{"word":"may ","start":1.268,"end":1.43},{"word":"I ","start":1.43,"end":1.5},{"word":"please ","start":1.5,"end":1.709},{"word":"speak ","start":1.709,"end":1.918},{"word":"with ","start":1.918,"end":2.081},{"word":"Jacqueline?","start":2.081,"end":2.708}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, I just wanted to check—am I speaking with Jacqueline?","words":[{"word":"Sorry, ","start":14.086,"end":14.4},{"word":"I ","start":14.4,"end":14.481},{"word":"just ","start":14.481,"end":14.609},{"word":"wanted ","start":14.609,"end":14.864},{"word":"to ","start":14.864,"end":14.945},{"word":"check—am ","start":14.945,"end":15.386},{"word":"I ","start":15.386,"end":15.491},{"word":"speaking ","start":15.491,"end":15.793},{"word":"with ","start":15.793,"end":15.944},{"word":"Jacqueline?","start":15.944,"end":16.606}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you for calling United Legwear and Apparel Company. If you know your party's extension, please dial it now. To reach our company directory, press star. ","words":[{"word":"Thank ","start":21.715,"end":22.035},{"word":"you ","start":22.035,"end":22.115},{"word":"for ","start":22.115,"end":22.354999999999997},{"word":"calling ","start":22.354999999999997,"end":22.595},{"word":"United ","start":22.595,"end":23.075},{"word":"Legwear ","start":23.075,"end":23.474999999999998},{"word":"and ","start":23.474999999999998,"end":23.634999999999998},{"word":"Apparel ","start":23.634999999999998,"end":24.035},{"word":"Company. 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If you could provide Jacqueline’s extension, I’d be happy to reach her directly.","words":[{"word":"Hello, ","start":48.556,"end":48.974},{"word":"are ","start":48.974,"end":49.125},{"word":"you ","start":49.125,"end":49.253},{"word":"still ","start":49.253,"end":49.485},{"word":"there?","start":49.485,"end":49.973},{"word":" If ","start":49.9955,"end":50.1695},{"word":"you ","start":50.1695,"end":50.2855},{"word":"could ","start":50.2855,"end":50.4605},{"word":"provide ","start":50.4605,"end":50.8205},{"word":"Jacqueline’s ","start":50.8205,"end":51.3655},{"word":"extension, ","start":51.3655,"end":52.0155},{"word":"I’d ","start":52.0155,"end":52.2715},{"word":"be ","start":52.2715,"end":52.3875},{"word":"happy ","start":52.3875,"end":52.6665},{"word":"to ","start":52.6665,"end":52.7705},{"word":"reach ","start":52.7705,"end":52.9565},{"word":"her ","start":52.9565,"end":53.0725},{"word":"directly.","start":53.0725,"end":53.8275}],"metadata":{"response_id":3}},{"role":"user","content":"We are sorry. 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If you know your party's extension, please dial it now. To reach our company directory, press star. ","words":[{"word":"Thank ","start":21.715,"end":22.035},{"word":"you ","start":22.035,"end":22.115},{"word":"for ","start":22.115,"end":22.354999999999997},{"word":"calling ","start":22.354999999999997,"end":22.595},{"word":"United ","start":22.595,"end":23.075},{"word":"Legwear ","start":23.075,"end":23.474999999999998},{"word":"and ","start":23.474999999999998,"end":23.634999999999998},{"word":"Apparel ","start":23.634999999999998,"end":24.035},{"word":"Company. 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If you could provide Jacqueline’s extension, I’d be happy to reach her directly.","words":[{"word":"Hello, ","start":48.556,"end":48.974},{"word":"are ","start":48.974,"end":49.125},{"word":"you ","start":49.125,"end":49.253},{"word":"still ","start":49.253,"end":49.485},{"word":"there?","start":49.485,"end":49.973},{"word":" If ","start":49.9955,"end":50.1695},{"word":"you ","start":50.1695,"end":50.2855},{"word":"could ","start":50.2855,"end":50.4605},{"word":"provide ","start":50.4605,"end":50.8205},{"word":"Jacqueline’s ","start":50.8205,"end":51.3655},{"word":"extension, ","start":51.3655,"end":52.0155},{"word":"I’d ","start":52.0155,"end":52.2715},{"word":"be ","start":52.2715,"end":52.3875},{"word":"happy ","start":52.3875,"end":52.6665},{"word":"to ","start":52.6665,"end":52.7705},{"word":"reach ","start":52.7705,"end":52.9565},{"word":"her ","start":52.9565,"end":53.0725},{"word":"directly.","start":53.0725,"end":53.8275}],"metadata":{"response_id":3}},{"role":"user","content":"We are sorry. 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Verbatim survey compliance and mandatory phrase detection are 0% due to no survey or closing phrases being spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4700,4714,4749,4792],"average":4738.75,"num_requests":4},"tool_calls":[],"from_number":"+14374657779","to_number":"+17329020901","direction":"outbound"},"event_timestamp":1775169076816} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6921 CALL ID: call_b7b8e6c5f2aaa0e22cd567c2b9f EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:31:17","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 17:31:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6921\/automationEntryCounts"},"id":"6921","organization":null}],"fieldValue":{"contact":"6921","field":"76","value":"The agent attempted to reach Jacqueline at United Legwear and Apparel Company but was met with an automated system and eventually reached voicemail. The agent requested Jacqueline's extension but did not get a response before the call ended.","cdate":"2026-04-02T16:53:33-05:00","udate":"2026-04-02T17:31:17-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399899\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399899\/field"},"owner":"6921","id":"399899"}} FIELD 77 → HTTP 200 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reached, no contact","cdate":"2026-04-02T16:53:33-05:00","udate":"2026-04-02T17:31:17-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399900\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399900\/field"},"owner":"6921","id":"399900"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:31:17","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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Nov 21 2025 vm\r\nNov 25 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no human contact","cdate":"2025-11-21T13:32:06-06:00","udate":"2026-04-02T17:31:17-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/206997\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/206997\/field"},"owner":"6921","id":"206997"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:31:17","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:30-06:00","email":"jacqueline@unitedlegwear.com","phone":"9092009933","firstName":"Jacqueline","lastName":"Shand","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"78a0d987c63f1a28915f88e9517a3f83","socialdata_lastcheck":null,"email_local":"","email_domain":"unitedlegwear.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:30","updated_utc_timestamp":"2026-04-02 17:31:18","created_timestamp":"2025-11-21 09:53:30","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:00-06:00","email":"javier@bluebottlecoffee.com","phone":"5103321157","firstName":"Javier","lastName":"Acevedo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"4b1b54105a0ed6a428c1e2f612f67a51","socialdata_lastcheck":null,"email_local":"","email_domain":"bluebottlecoffee.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:00","updated_utc_timestamp":"2026-04-02 17:31:27","created_timestamp":"2025-11-21 09:55:00","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:00-06:00","email":"javier@bluebottlecoffee.com","phone":"5103321157","firstName":"Javier","lastName":"Acevedo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"4b1b54105a0ed6a428c1e2f612f67a51","socialdata_lastcheck":null,"email_local":"","email_domain":"bluebottlecoffee.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:00","updated_utc_timestamp":"2026-04-02 17:31:27","created_timestamp":"2025-11-21 09:55:00","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 17:31:32","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 17:31:32","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:39-06:00","email":"jenny.drey@avanceservices.com","phone":"5107573845","firstName":"Jenny","lastName":"Drey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"abb89386ef6ed1b430393d12aa4654fe","socialdata_lastcheck":null,"email_local":"","email_domain":"avanceservices.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:39","updated_utc_timestamp":"2026-04-02 17:31:32","created_timestamp":"2025-11-21 09:53:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:31:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e40e5fe124d84e8ebe683d1460c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Haley","last_name":"Clark","full_name":"Haley Clark","contact_id":"7286","email":"haleyc@hafoundation.org","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, no live contact\n2026 Apr 02 call reached general voicemail, no human 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I’ll hold for the operator.","words":[{"word":"Thank ","start":13.805,"end":14.13},{"word":"you.","start":14.13,"end":14.606},{"word":" I’ll ","start":14.652375,"end":14.838375},{"word":"hold ","start":14.838375,"end":15.024375},{"word":"for ","start":15.024375,"end":15.163375},{"word":"the ","start":15.163375,"end":15.291375},{"word":"operator.","start":15.291375,"end":15.953375}],"metadata":{"response_id":1}},{"role":"user","content":"Foundation, the law of First Community Foundation. How may I help you? ","words":[{"word":"Foundation, ","start":22.435,"end":23.714999},{"word":"the ","start":23.714999,"end":23.794998999999997},{"word":"law ","start":23.794998999999997,"end":23.874997999999998},{"word":"of ","start":23.874997999999998,"end":24.034997999999998},{"word":"First ","start":24.034997999999998,"end":24.275},{"word":"Community ","start":24.275,"end":24.595},{"word":"Foundation. 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May I speak with Haley, please?","words":[{"word":"My ","start":34.792,"end":34.92},{"word":"name ","start":34.92,"end":35.059},{"word":"is ","start":35.059,"end":35.175},{"word":"Ellen, ","start":35.175,"end":35.477},{"word":"and ","start":35.477,"end":35.593},{"word":"I’m ","start":35.593,"end":35.732},{"word":"calling ","start":35.732,"end":36.023},{"word":"on ","start":36.023,"end":36.116},{"word":"behalf ","start":36.116,"end":36.51},{"word":"of ","start":36.51,"end":36.696},{"word":"AtmanCo.","start":36.696,"end":37.462},{"word":" May ","start":37.49729174804688,"end":37.69429174804687},{"word":"I ","start":37.69429174804687,"end":37.775291748046875},{"word":"speak ","start":37.775291748046875,"end":38.031291748046876},{"word":"with ","start":38.031291748046876,"end":38.193291748046875},{"word":"Haley, ","start":38.193291748046875,"end":38.519291748046875},{"word":"please?","start":38.519291748046875,"end":39.13429174804688}],"metadata":{"response_id":3}},{"role":"user","content":"Yeah. One moment. I will transfer you over to your line. ","words":[{"word":"Yeah. ","start":40.714999999999996,"end":41.354998},{"word":"One ","start":41.354998,"end":41.674997999999995},{"word":"moment. ","start":41.674997999999995,"end":41.915},{"word":"I ","start":41.915,"end":42.154997},{"word":"will ","start":42.154997,"end":42.315},{"word":"transfer ","start":42.315,"end":42.635},{"word":"you ","start":42.635,"end":42.875},{"word":"over ","start":42.875,"end":43.035},{"word":"to ","start":43.035,"end":43.115},{"word":"your ","start":43.115,"end":43.275},{"word":"line. 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","start":60.434,"end":60.513998}]},{"role":"agent","content":"Thank you very much.","words":[{"word":"Thank ","start":61.467,"end":61.711},{"word":"you ","start":61.711,"end":61.827},{"word":"very ","start":61.827,"end":62.013},{"word":"much.","start":62.013,"end":62.501}],"metadata":{"response_id":8}},{"role":"agent","content":"Hello, am I speaking with Elena?","words":[{"word":"Hello, ","start":73.738,"end":74.005},{"word":"am ","start":74.005,"end":74.133},{"word":"I ","start":74.133,"end":74.214},{"word":"speaking ","start":74.214,"end":74.527},{"word":"with ","start":74.527,"end":74.678},{"word":"Elena?","start":74.678,"end":75.305}],"metadata":{"response_id":9}},{"role":"user","content":"The person you are trying to reach is currently unavailable. Please leave a message after the tone. 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May I speak with Heather, please?","words":[{"word":"Hello, ","start":18.974,"end":19.38},{"word":"my ","start":19.38,"end":19.508},{"word":"name ","start":19.508,"end":19.671},{"word":"is ","start":19.671,"end":19.81},{"word":"Ellen, ","start":19.81,"end":20.135},{"word":"and ","start":20.135,"end":20.251},{"word":"I’m ","start":20.251,"end":20.402},{"word":"calling ","start":20.402,"end":20.704},{"word":"on ","start":20.704,"end":20.797},{"word":"behalf ","start":20.797,"end":21.134},{"word":"of ","start":21.134,"end":21.308},{"word":"AtmanCo.","start":21.308,"end":22.248},{"word":" May ","start":22.271125,"end":22.515125},{"word":"I ","start":22.515125,"end":22.620125},{"word":"speak ","start":22.620125,"end":22.933125},{"word":"with ","start":22.933125,"end":23.107125},{"word":"Heather, ","start":23.107125,"end":23.455125},{"word":"please?","start":23.455125,"end":24.152125}],"metadata":{"response_id":4}},{"role":"user","content":"And you're calling on behalf of who? 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Just to confirm, that’s marketing at Sonobello dot com?","words":[{"word":"Thank ","start":56.962,"end":57.264},{"word":"you ","start":57.264,"end":57.403},{"word":"for ","start":57.403,"end":57.543},{"word":"letting ","start":57.543,"end":57.81},{"word":"me ","start":57.81,"end":57.914},{"word":"know.","start":57.914,"end":58.414},{"word":" Just ","start":58.4485,"end":58.6685},{"word":"to ","start":58.6685,"end":58.7615},{"word":"confirm, ","start":58.7615,"end":59.2025},{"word":"that’s ","start":59.2025,"end":59.4465},{"word":"marketing ","start":59.4465,"end":59.8875},{"word":"at ","start":59.8875,"end":60.0155},{"word":"Sonobello ","start":60.0155,"end":60.5965},{"word":"dot ","start":60.5965,"end":60.8165},{"word":"com?","start":60.8165,"end":61.3855}],"metadata":{"response_id":7}},{"role":"user","content":"Correct. ","words":[{"word":"Correct. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168656923","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:31:54","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168656923","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:31:54","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:45-06:00","email":"hooms@sonobello.com","phone":"4252021204","firstName":"Heather","lastName":"Ooms","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168656923","ua":"okhttp\/5.3.2","hash":"3664ed9f04b3f4224f9bfdf348ff187e","socialdata_lastcheck":null,"email_local":"","email_domain":"sonobello.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:31:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:45","updated_utc_timestamp":"2026-04-02 17:31:54","created_timestamp":"2025-11-21 09:53:45","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:33:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_42a5c0f3cd01c6c24269bc5afb9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ivana","last_name":"Ilic","full_name":"Ivana Ilic","contact_id":"6711","email":"NO-EMAIL888@DUMMY.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7039064959\r\nATM / 20 November 2025 VM\r\nATM / 24 November 2025 VM","extension":"","toronto_current_time":"2026-04-02T17:58:58-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_42a5c0f3cd01c6c24269bc5afb9","X-RetellAI-SipTraceId":"call_42a5c0f3cd01c6c24269bc5afb9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168648479,"end_timestamp":1775169190487,"duration_ms":542008,"transcript":"Agent: Hello, \nUser: Good afternoon. \nUser: Welcome \nAgent: Good \nUser: to WorkSafe BC. If you know the four digit extension number of the person you wish to speak to, press one. To dial by name, press two. \nUser: For \nUser: our prevention team, \nUser: Please say the first and last name of the person you wish to reach and wait for a response. \nUser: Or using the dial pad, spell the last name, I think you said Yvonne. Is that correct? \nUser: Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Ivan Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Yvonne? Say yes or no, or press one for yes or two for no. \nUser: Please say the first and last name of the person you wish to reach, and wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nUser: Sorry. I didn't find anyone with this name. Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Ivana Ilic.\nUser: I think you said IVA Buick. Is that correct? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Ivar Wick? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Ivar? Say yes or no, or press one for yes or two for no. \nUser: Please say the first and last name of the person you wish to reach, and wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Ivana Ilic.\nUser: I think you said vibe of an ill. Is that correct? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Ivor Bulik? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Ivan? Say yes or no, or press one for yes or two for no. \nUser: Please say the first and last name of the person you wish to reach, and wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Ivana Ilic.\nUser: I think you said Yvonne Nan. Is that correct? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Yvonne? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Ivan? Say yes or no, or press one for yes or two for no. \nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Ivana Ilic.\nUser: I think you said Yovanovitch. Is that correct? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Yvonne Nan? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Yvonne? Say yes or no, or press one for yes or two for no. \nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Ivana Ilic.\nUser: I think you said Yvonne Nan. Is that correct? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Yvonne? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Ivan? Say yes or no, or press one for yes or two for no. \nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Ivana Ilic.\nUser: I think you said Yvonne Nan. Is that correct? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Yvonne? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Ivan Say yes or no, or press one for yes or two for no. \nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Ivana Ilic.\nUser: I think you said EVAR. Is that correct? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Yvonne? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Ivor Bulik? Say yes or no, or press one for yes or two for no. \nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Ivana Ilic.\nUser: I think you said Yovanovitch. Is that correct? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Abin Noel? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Vanya Lentz? Say yes or no, or press one for yes or two for no. \nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Ivana Ilic.\nUser: I think you said Yvonne Nan. Is that correct? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Yvonne? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Yvonne Lee? Say yes or no, or press one for yes or two for no. \nUser: Please say the first and last name of the person you wish to reach. And wait for a response. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.091,"end":1.428}],"metadata":{"response_id":0}},{"role":"user","content":"Good afternoon. ","words":[{"word":"Good ","start":0.8459999500000001,"end":1.1660000000000001},{"word":"afternoon. 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Or using the dial pad, spell the last name and press pound when complete. ","words":[{"word":"Please ","start":61.576,"end":61.896},{"word":"say ","start":61.896,"end":62.056},{"word":"the ","start":62.056,"end":62.296},{"word":"first ","start":62.296,"end":62.455999999999996},{"word":"and ","start":62.455999999999996,"end":62.695997999999996},{"word":"last ","start":62.695997999999996,"end":63.015997},{"word":"name ","start":63.015997,"end":63.256},{"word":"of ","start":63.256,"end":63.416},{"word":"the ","start":63.416,"end":63.576},{"word":"person ","start":63.576,"end":63.816},{"word":"you ","start":63.816,"end":63.976},{"word":"wish ","start":63.976,"end":64.21600000000001},{"word":"to ","start":64.21600000000001,"end":64.376},{"word":"reach, ","start":64.376,"end":64.536},{"word":"and ","start":64.71600000000001,"end":65.036},{"word":"wait ","start":65.036,"end":65.275996},{"word":"for ","start":65.275996,"end":65.436},{"word":"a ","start":65.436,"end":65.595995},{"word":"response. 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And wait for a response. Or using the dial pad, spell the last name and press pound when complete. ","words":[{"word":"Sorry. ","start":78.176,"end":78.735995},{"word":"I ","start":78.735995,"end":78.896},{"word":"didn't ","start":78.896,"end":79.13600000000001},{"word":"find ","start":79.13600000000001,"end":79.45599600000001},{"word":"anyone ","start":79.45599600000001,"end":79.85600000000001},{"word":"with ","start":79.85600000000001,"end":80.095995},{"word":"this ","start":80.095995,"end":80.256},{"word":"name. 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","start":84.30600000000001,"end":84.546},{"word":"And ","start":84.676,"end":84.99600000000001},{"word":"wait ","start":84.99600000000001,"end":85.316},{"word":"for ","start":85.316,"end":85.396},{"word":"a ","start":85.396,"end":85.63600000000001},{"word":"response. 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","start":90.66599500000001,"end":90.906}]},{"role":"agent","content":"Ivana Ilic.","words":[{"word":"Ivana ","start":92.27,"end":92.735},{"word":"Ilic.","start":92.735,"end":93.396}],"metadata":{"response_id":14}},{"role":"user","content":"I think you said IVA Buick. Is that correct? Say yes or no, or press one for yes or two for no. ","words":[{"word":"I ","start":96.41599500000001,"end":96.656},{"word":"think ","start":96.656,"end":96.896},{"word":"you ","start":96.896,"end":97.05599500000001},{"word":"said ","start":97.05599500000001,"end":97.296},{"word":"IVA ","start":97.296,"end":97.85600000000001},{"word":"Buick. ","start":97.85600000000001,"end":98.256},{"word":"Is ","start":99.27600000000001,"end":99.516},{"word":"that ","start":99.516,"end":99.756},{"word":"correct? 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Say yes or no, or press one for yes or two for no. ","words":[{"word":"I ","start":146.68599999999998,"end":146.926},{"word":"think ","start":146.926,"end":147.16601},{"word":"you ","start":147.16601,"end":147.32601},{"word":"said ","start":147.32601,"end":147.566},{"word":"vibe ","start":147.566,"end":147.88601},{"word":"of ","start":147.88601,"end":148.046},{"word":"an ","start":148.046,"end":148.206},{"word":"ill. ","start":148.206,"end":148.36599999999999},{"word":"Is ","start":149.266,"end":149.58601},{"word":"that ","start":149.58601,"end":149.74600999999998},{"word":"correct? 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","words":[{"word":"Please ","start":181.39598999999998,"end":181.71599999999998},{"word":"say ","start":181.71599999999998,"end":181.95598999999999},{"word":"the ","start":181.95598999999999,"end":182.11598999999998},{"word":"first ","start":182.11598999999998,"end":182.356},{"word":"and ","start":182.356,"end":182.596},{"word":"last ","start":182.596,"end":182.83599999999998},{"word":"name ","start":182.83599999999998,"end":183.076},{"word":"of ","start":183.076,"end":183.236},{"word":"the ","start":183.236,"end":183.39598999999998},{"word":"person ","start":183.39598999999998,"end":183.636},{"word":"you ","start":183.636,"end":183.876},{"word":"wish ","start":183.876,"end":184.03599},{"word":"to ","start":184.03599,"end":184.196},{"word":"reach, ","start":184.196,"end":184.356},{"word":"and ","start":184.55599999999998,"end":184.796},{"word":"wait ","start":184.796,"end":185.11598999999998},{"word":"for ","start":185.11598999999998,"end":185.27599999999998},{"word":"a ","start":185.27599999999998,"end":185.43599999999998},{"word":"response. 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","start":190.576,"end":190.81599}]},{"role":"agent","content":"Ivana Ilic.","words":[{"word":"Ivana ","start":191.954,"end":192.384},{"word":"Ilic.","start":192.384,"end":192.941}],"metadata":{"response_id":22}},{"role":"user","content":"I think you said Yvonne Nan. Is that correct? Say yes or no, or press one for yes or two for no. ","words":[{"word":"I ","start":195.816,"end":196.05599999999998},{"word":"think ","start":196.05599999999998,"end":196.296},{"word":"you ","start":196.296,"end":196.456},{"word":"said ","start":196.456,"end":196.696},{"word":"Yvonne ","start":196.696,"end":197.096},{"word":"Nan. ","start":197.096,"end":197.416},{"word":"Is ","start":198.42598999999998,"end":198.666},{"word":"that ","start":198.666,"end":198.906},{"word":"correct? 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Did you say Vanya Lentz? Say yes or no, or press one for yes or two for no. ","words":[{"word":"Okay. ","start":474.106,"end":474.586},{"word":"Did ","start":475.546,"end":475.78602},{"word":"you ","start":475.78602,"end":475.94599999999997},{"word":"say ","start":475.94599999999997,"end":476.106},{"word":"Vanya ","start":476.106,"end":476.586},{"word":"Lentz? 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Say yes or no, or press one for yes or two for no. ","words":[{"word":"I ","start":501.006,"end":501.32599999999996},{"word":"think ","start":501.32599999999996,"end":501.566},{"word":"you ","start":501.566,"end":501.726},{"word":"said ","start":501.726,"end":501.88599999999997},{"word":"Yvonne ","start":501.88599999999997,"end":502.286},{"word":"Nan. ","start":502.286,"end":502.686},{"word":"Is ","start":503.63599999999997,"end":503.87602},{"word":"that ","start":503.87602,"end":504.116},{"word":"correct? 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Did you say Yvonne Lee? Say yes or no, or press one for yes or two for no. ","words":[{"word":"Okay. ","start":525.106,"end":525.5060000000001},{"word":"Did ","start":526.45603,"end":526.7760400000001},{"word":"you ","start":526.7760400000001,"end":526.936},{"word":"say ","start":526.936,"end":527.0960500000001},{"word":"Yvonne ","start":527.0960500000001,"end":527.576},{"word":"Lee? 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call was an outbound attempt to reach a specific person named Ivana Ilic at WorkSafe BC. The automated system repeatedly asked for the first and last name, but the contact did not confirm the name, resulting in no successful connection to the intended person. The call ended due to maximum duration reached without reaching a human or completing the task.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"05","bloc_notes":"2026 Apr 02 outbound call to reach Ivana Ilic at WorkSafe BC, no confirmation received","call_summary_title":"Unsuccessful attempt to reach Ivana Ilic","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. The official opening was not delivered as the call was handled by an automated system, no survey questions were asked, but a valid outcome (no contact reached) was assigned and call ended properly.","Official Opening Gate Accuracy":"0%. 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 6711 CALL ID: call_42a5c0f3cd01c6c24269bc5afb9 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:51-06:00","email":"NO-EMAIL888@DUMMY.com","phone":"6042763009","firstName":"Ivana","lastName":"Ilic","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"549d0ec9048382113a5b2901f13a22af","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:33:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:51","updated_utc_timestamp":"2026-04-02 17:33:17","created_timestamp":"2025-11-18 09:45:51","updated_timestamp":"2026-04-02 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no de t\u00e9l\u00e9phone\u00a0: 7039064959\r\nATM \/ 20 November 2025 VM\r\nATM \/ 24 November 2025 VM\n2026 Apr 02 outbound call to reach Ivana Ilic at WorkSafe BC, no confirmation received","cdate":"2025-11-20T11:23:37-06:00","udate":"2026-04-02T17:33:17-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189182\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189182\/field"},"owner":"6711","id":"189182"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:51-06:00","email":"NO-EMAIL888@DUMMY.com","phone":"6042763009","firstName":"Ivana","lastName":"Ilic","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"549d0ec9048382113a5b2901f13a22af","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:33:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:51","updated_utc_timestamp":"2026-04-02 17:33:18","created_timestamp":"2025-11-18 09:45:51","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:51-06:00","email":"NO-EMAIL888@DUMMY.com","phone":"6042763009","firstName":"Ivana","lastName":"Ilic","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"549d0ec9048382113a5b2901f13a22af","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:33:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:51","updated_utc_timestamp":"2026-04-02 17:33:18","created_timestamp":"2025-11-18 09:45:51","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:51-06:00","email":"NO-EMAIL888@DUMMY.com","phone":"6042763009","firstName":"Ivana","lastName":"Ilic","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"549d0ec9048382113a5b2901f13a22af","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:33:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:51","updated_utc_timestamp":"2026-04-02 17:33:18","created_timestamp":"2025-11-18 09:45:51","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:35:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c539c042a6f472e2b4cb9e6911a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jennifer","last_name":"May","full_name":"Jennifer May","contact_id":"6768","email":"jmay@bclc.com","orgname":"","bloc_notes_ac":"autre no de téléphone :\r\nATM Nov 20 2025 vm\r\nATM Nov 24 2025 vm\n2026 Apr 02 call transferred to Jennifer May, voicemail reached and message 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no de t\u00e9l\u00e9phone\u00a0:\r\nATM Nov 20 2025 vm\r\nATM Nov 24 2025 vm\n2026 Apr 02 call transferred to Jennifer May, voicemail reached and message left\n2026-04-02 invalid phone destination, phone: +16042700649","cdate":"2025-11-20T11:28:57-06:00","udate":"2026-04-02T17:35:16-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189219\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189219\/field"},"owner":"6768","id":"189219"}} FIELD 38 → HTTP 200 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:20-06:00","email":"jmay@bclc.com","phone":"2508525409","firstName":"Jennifer","lastName":"May","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"542464faccf3129616b902718d1dc612","socialdata_lastcheck":null,"email_local":"","email_domain":"bclc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:20","updated_utc_timestamp":"2026-04-02 17:35:17","created_timestamp":"2025-11-18 09:46:20","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:20-06:00","email":"jmay@bclc.com","phone":"2508525409","firstName":"Jennifer","lastName":"May","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"542464faccf3129616b902718d1dc612","socialdata_lastcheck":null,"email_local":"","email_domain":"bclc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:20","updated_utc_timestamp":"2026-04-02 17:35:17","created_timestamp":"2025-11-18 09:46:20","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:35:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_671cb9ec00acd24cd5a2afd12ea","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jessie","last_name":"Roberts","full_name":"Jessie Roberts","contact_id":"7089","email":"jessie@nextdoor.com","orgname":"","bloc_notes_ac":"4153440333\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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You've reached the voice mailbox of the Nextdoor dot com. \n","transcript_object":[{"role":"user","content":"Hi. You've reached the voice mailbox of the Nextdoor dot com. ","words":[{"word":"Hi. ","start":0.988,"end":1.548},{"word":"You've ","start":1.548,"end":1.8679999},{"word":"reached ","start":1.8679999,"end":2.108},{"word":"the ","start":2.108,"end":2.2680000000000002},{"word":"voice ","start":2.2680000000000002,"end":2.508},{"word":"mailbox ","start":2.508,"end":2.988},{"word":"of ","start":2.988,"end":3.308},{"word":"the ","start":3.308,"end":3.4679998},{"word":"Nextdoor ","start":3.4679998,"end":3.9479998},{"word":"dot ","start":3.9479998,"end":4.268},{"word":"com. ","start":4.268,"end":4.508}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You've reached the voice mailbox of the Nextdoor dot com. ","words":[{"word":"Hi. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:35:16","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:35:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:35:16","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:35:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:35:16","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:35:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:35:16","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:35:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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FIELD 92 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:35:16","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:35:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"jessie@nextdoor.com","phone":"5102928484","firstName":"Jessie","lastName":"Roberts","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2026-03-31","ip":"168659444","ua":"okhttp\/5.3.2","hash":"05ca19b769c8f21c6672bf26e31f1172","socialdata_lastcheck":null,"email_local":"","email_domain":"nextdoor.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:35:18","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 17:35:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-09 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:35:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_401ba26d006a4da6f77afb0387d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jennifer","last_name":"Ofner","full_name":"Jennifer Ofner","contact_id":"6952","email":"jofner@sesloc.org","orgname":"","bloc_notes_ac":"8447737562\r\nATM / 28 November 2025 Wrong number\n2026 Apr 02 agent called to speak with Jennifer; Jennifer unavailable; no voicemail 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:35:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_81cad54117b5e8ad8d9cfad194e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jordan","last_name":"Cardoza","full_name":"Jordan Cardoza","contact_id":"8362","email":"jordan@tiktok.com","orgname":"","bloc_notes_ac":"2026-04-02 invalid phone destination, phone: 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","start":4.1850000000000005,"end":4.425000000000001}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d3dea5fae31fd6d47b9e3fdf939f1d624a7f2e7ea475f45c068580797106a3c6/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d3dea5fae31fd6d47b9e3fdf939f1d624a7f2e7ea475f45c068580797106a3c6/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d3dea5fae31fd6d47b9e3fdf939f1d624a7f2e7ea475f45c068580797106a3c6/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1358,"p90":1358,"p95":1358,"p99":1358,"min":1358,"max":1358,"num":1,"values":[1358]},"tts":{"p50":282,"p90":282,"p95":282,"p99":282,"min":282,"max":282,"num":1,"values":[282]},"knowledge_base":{"p50":50,"p90":50,"p95":50,"p99":50,"min":50,"max":50,"num":1,"values":[50]},"asr":{"p50":20,"p90":25.999999999999996,"p95":28,"p99":29.6,"min":10,"max":30,"num":5,"values":[10,20,20,10,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.5991667,"combined_cost":2.9958333},"call_analysis":{"call_summary":"The 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The official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken due to voicemail.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation as the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so compliance is zero.","Mandatory Phrase Detection":"No. Required phrases were not detected due to voicemail and no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or survey questions. Official opening gate accuracy is 0% as the official opening was not delivered after identity confirmation. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching occurred. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail and no interaction.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4679],"average":4679,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19094901822","direction":"outbound"},"event_timestamp":1775169328476} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8362 CALL ID: call_81cad54117b5e8ad8d9cfad194e EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-12-15T22:45:33-06:00","email":"jordan@tiktok.com","phone":"9166980627","firstName":"Jordan","lastName":"Cardoza","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2893644186","ua":"okhttp\/5.3.2","hash":"e55e58e500ffe813ae01b3ce6d88bf9f","socialdata_lastcheck":null,"email_local":"","email_domain":"tiktok.com","sentcnt":"3","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:33","updated_utc_timestamp":"2026-04-02 17:35:29","created_timestamp":"2025-12-15 22:45:33","updated_timestamp":"2026-04-02 17:35:29","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:12:20","last_open_date":"2026-03-31 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:33-06:00","email":"jordan@tiktok.com","phone":"9166980627","firstName":"Jordan","lastName":"Cardoza","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2893644186","ua":"okhttp\/5.3.2","hash":"e55e58e500ffe813ae01b3ce6d88bf9f","socialdata_lastcheck":null,"email_local":"","email_domain":"tiktok.com","sentcnt":"3","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:33","updated_utc_timestamp":"2026-04-02 17:35:30","created_timestamp":"2025-12-15 22:45:33","updated_timestamp":"2026-04-02 17:35:30","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:12:20","last_open_date":"2026-03-31 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-12-15T22:45:33-06:00","email":"jordan@tiktok.com","phone":"9166980627","firstName":"Jordan","lastName":"Cardoza","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2893644186","ua":"okhttp\/5.3.2","hash":"e55e58e500ffe813ae01b3ce6d88bf9f","socialdata_lastcheck":null,"email_local":"","email_domain":"tiktok.com","sentcnt":"3","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:33","updated_utc_timestamp":"2026-04-02 17:35:30","created_timestamp":"2025-12-15 22:45:33","updated_timestamp":"2026-04-02 17:35:30","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:12:20","last_open_date":"2026-03-31 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Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4702,5464],"average":5083,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14242913411","direction":"outbound"},"event_timestamp":1775169333471} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7235 CALL ID: call_49876b25e623b60f926bb2de62d EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"khoover@skydance.com","phone":"4245023990","firstName":"Kellie","lastName":"Hoover","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f09555c88fde67e756c5dc49f0c8f983","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:35:33","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 17:35:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7235\/automationEntryCounts"},"id":"7235","organization":null}],"fieldValue":{"contact":"7235","field":"76","value":"The call reached a voicemail system and no message was left. The agent was unable to speak with a human or complete any tasks.","cdate":"2026-04-02T17:15:37-05:00","udate":"2026-04-02T17:35:33-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402539\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402539\/field"},"owner":"7235","id":"402539"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"khoover@skydance.com","phone":"4245023990","firstName":"Kellie","lastName":"Hoover","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f09555c88fde67e756c5dc49f0c8f983","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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reached, no message left","cdate":"2026-04-02T17:15:37-05:00","udate":"2026-04-02T17:35:34-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402541\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402541\/field"},"owner":"7235","id":"402541"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"khoover@skydance.com","phone":"4245023990","firstName":"Kellie","lastName":"Hoover","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f09555c88fde67e756c5dc49f0c8f983","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:35:34","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"khoover@skydance.com","phone":"4245023990","firstName":"Kellie","lastName":"Hoover","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f09555c88fde67e756c5dc49f0c8f983","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:35:34","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"khoover@skydance.com","phone":"4245023990","firstName":"Kellie","lastName":"Hoover","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f09555c88fde67e756c5dc49f0c8f983","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:35:34","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"khoover@skydance.com","phone":"4245023990","firstName":"Kellie","lastName":"Hoover","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f09555c88fde67e756c5dc49f0c8f983","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:35:34","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:12:26-05:00","email":"julie.honeywell@soundtransit.org","phone":"20639850007075","firstName":"Julie","lastName":"Honeywell","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"229908ecc12c8e3678c2a7270265cb38","socialdata_lastcheck":null,"email_local":"","email_domain":"soundtransit.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:12:26","updated_utc_timestamp":"2026-04-02 17:35:45","created_timestamp":"2026-03-18 09:12:26","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:20-06:00","email":"julia.tierney@optimizely.com","phone":"9497058611","firstName":"Julia","lastName":"Tierney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"bbe069235f252289043ad2d5ef80da16","socialdata_lastcheck":null,"email_local":"","email_domain":"optimizely.com","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:35:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:20","updated_utc_timestamp":"2026-04-02 17:35:50","created_timestamp":"2025-11-21 09:54:20","updated_timestamp":"2026-04-02 17:35:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-19 11:22:48","last_open_date":"2026-03-19 11:22:37","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7155\/automationEntryCounts"},"id":"7155","organization":null}],"fieldValue":{"contact":"7155","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_0ae7bc78ac7231cf401e6620a3e","cdate":"2026-04-02T17:17:29-05:00","udate":"2026-04-02T17:35:50-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402680\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402680\/field"},"owner":"7155","id":"402680"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:35:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8980f3e7155741acfef483e28c4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kaitlin","last_name":"Ross","full_name":"Kaitlin Ross","contact_id":"9137","email":"kaitlin.ross@soundtransit.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, message not left","extension":"","toronto_current_time":"2026-04-02T18:14:43-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8980f3e7155741acfef483e28c4","X-RetellAI-SipTraceId":"call_8980f3e7155741acfef483e28c4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775169341973,"end_timestamp":1775169344812,"duration_ms":2839,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.674,"end":0.994},{"word":"call ","start":0.994,"end":1.2339999},{"word":"has ","start":1.2339999,"end":1.4739999000000001},{"word":"been ","start":1.4739999000000001,"end":1.714},{"word":"forwarded ","start":1.714,"end":2.034},{"word":"to ","start":2.034,"end":2.274},{"word":"voice ","start":2.274,"end":2.514},{"word":"mail. ","start":2.514,"end":2.6739998999999997}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.674,"end":0.994},{"word":"call ","start":0.994,"end":1.2339999},{"word":"has ","start":1.2339999,"end":1.4739999000000001},{"word":"been ","start":1.4739999000000001,"end":1.714},{"word":"forwarded ","start":1.714,"end":2.034},{"word":"to ","start":2.034,"end":2.274},{"word":"voice ","start":2.274,"end":2.514},{"word":"mail. ","start":2.514,"end":2.6739998999999997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/8c813585058b8840f4ead8f39607987cce4cfa55dbb2e2a382a53923f5683d17/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/8c813585058b8840f4ead8f39607987cce4cfa55dbb2e2a382a53923f5683d17/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/8c813585058b8840f4ead8f39607987cce4cfa55dbb2e2a382a53923f5683d17/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":73,"p90":73,"p95":73,"p99":73,"min":73,"max":73,"num":1,"values":[73]},"asr":{"p50":20,"p90":20,"p95":20,"p99":20,"min":10,"max":20,"num":7,"values":[10,20,20,10,10,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":0.9791667,"combined_cost":2.9375},"call_analysis":{"call_summary":"The call was made but went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No. Required phrases were not present as the call was not answered by a human.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail with no conversation or valid finish state. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching happened. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4717],"average":4717,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14253873578","direction":"outbound"},"event_timestamp":1775169349662} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9137 CALL ID: call_8980f3e7155741acfef483e28c4 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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17:35:50","created_timestamp":"2026-03-18 09:12:24","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:35:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2be647baff41bbef1383f245721","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kerrie","last_name":"Rose","full_name":"Kerrie Rose","contact_id":"7034","email":"kerrie.rose@pivotalventures.org","orgname":"","bloc_notes_ac":"3109957139\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no human answered","extension":"","toronto_current_time":"2026-04-02T18:14:45-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2be647baff41bbef1383f245721","X-RetellAI-SipTraceId":"call_2be647baff41bbef1383f245721","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775169350091,"end_timestamp":1775169352318,"duration_ms":2227,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.03,"end":0.35},{"word":"call ","start":0.35,"end":0.5900000000000001},{"word":"has ","start":0.5900000000000001,"end":0.82999995},{"word":"been ","start":0.82999995,"end":0.99},{"word":"forwarded ","start":0.99,"end":1.31},{"word":"to ","start":1.31,"end":1.55},{"word":"voicemail. ","start":1.55,"end":1.8699999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.03,"end":0.35},{"word":"call ","start":0.35,"end":0.5900000000000001},{"word":"has ","start":0.5900000000000001,"end":0.82999995},{"word":"been ","start":0.82999995,"end":0.99},{"word":"forwarded ","start":0.99,"end":1.31},{"word":"to ","start":1.31,"end":1.55},{"word":"voicemail. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No . Required phrases were not present as the call went to voicemail.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. Therefore, the call flow completion rate is 0%, official opening was not delivered, survey order integrity and skip logic accuracy are 0%, verbatim survey compliance is 0%, and mandatory phrases were not detected. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:36:03 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_09bf44a3fba8be53219a983f170","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laureen","last_name":"Gonzalez","full_name":"Laureen Gonzalez","contact_id":"8899","email":"lgonzalez@ducommun.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:14:46-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_09bf44a3fba8be53219a983f170","X-RetellAI-SipTraceId":"call_09bf44a3fba8be53219a983f170","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775169357448,"end_timestamp":1775169359342,"duration_ms":1894,"transcript":"User: Sorry. Lareen Gonzalez. \n","transcript_object":[{"role":"user","content":"Sorry. Lareen Gonzalez. ","words":[{"word":"Sorry. ","start":0.025,"end":0.665},{"word":"Lareen ","start":0.665,"end":1.145},{"word":"Gonzalez. ","start":1.145,"end":1.6249999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. Lareen Gonzalez. ","words":[{"word":"Sorry. ","start":0.025,"end":0.665},{"word":"Lareen ","start":0.665,"end":1.145},{"word":"Gonzalez. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken since the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any interaction. Official opening gate accuracy is 0% as the agent did not speak the official opening after identity confirmation. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of conversation and no phrases spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4700],"average":4700,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16263053217","direction":"outbound"},"event_timestamp":1775169363857} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8899 CALL ID: call_09bf44a3fba8be53219a983f170 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:36:04 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_357abdcfdaa6b07625890c1ec2d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jessica","last_name":"Millett","full_name":"Jessica Millett","contact_id":"7329","email":"jessica.millett@fleishman.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:04-06:00","email":"jessica.millett@fleishman.com","phone":"4153184004","firstName":"Jessica","lastName":"Millett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"c39066cbac146a3cbf1a962a72e00e89","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:04","updated_utc_timestamp":"2026-04-02 17:36:06","created_timestamp":"2025-11-21 09:55:04","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:04-06:00","email":"jessica.millett@fleishman.com","phone":"4153184004","firstName":"Jessica","lastName":"Millett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"c39066cbac146a3cbf1a962a72e00e89","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:04","updated_utc_timestamp":"2026-04-02 17:36:06","created_timestamp":"2025-11-21 09:55:04","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:04-06:00","email":"jessica.millett@fleishman.com","phone":"4153184004","firstName":"Jessica","lastName":"Millett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"c39066cbac146a3cbf1a962a72e00e89","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:04","updated_utc_timestamp":"2026-04-02 17:36:06","created_timestamp":"2025-11-21 09:55:04","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:04-06:00","email":"jessica.millett@fleishman.com","phone":"4153184004","firstName":"Jessica","lastName":"Millett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"c39066cbac146a3cbf1a962a72e00e89","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:04","updated_utc_timestamp":"2026-04-02 17:36:06","created_timestamp":"2025-11-21 09:55:04","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:04-06:00","email":"jessica.millett@fleishman.com","phone":"4153184004","firstName":"Jessica","lastName":"Millett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"c39066cbac146a3cbf1a962a72e00e89","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:04","updated_utc_timestamp":"2026-04-02 17:36:07","created_timestamp":"2025-11-21 09:55:04","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:04-06:00","email":"jessica.millett@fleishman.com","phone":"4153184004","firstName":"Jessica","lastName":"Millett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"c39066cbac146a3cbf1a962a72e00e89","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:04","updated_utc_timestamp":"2026-04-02 17:36:08","created_timestamp":"2025-11-21 09:55:04","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:36:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0d2550ed8e67a7b8927c5487247","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Judith","last_name":"Pereira","full_name":"Judith Pereira","contact_id":"6778","email":"judith.pereira@worksafebc.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7039064959\r\nATM / 20 November 2025 VM\r\nATM / 24 November 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no human contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:36:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3cc0dd1426a5210eb789a69d73a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Karen","last_name":"Mahoney","full_name":"Karen Mahoney","contact_id":"7333","email":"karen.mahoney@fleishman.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:05-06:00","email":"karen.mahoney@fleishman.com","phone":"4153184167","firstName":"Karen","lastName":"Mahoney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"7549c5f826c27c02e59a93295cd7d845","socialdata_lastcheck":null,"email_local":"","email_domain":"fleishman.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:05","updated_utc_timestamp":"2026-04-02 17:36:19","created_timestamp":"2025-11-21 09:55:05","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:36:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_edf9326eb51bbc46716ff937ff6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Furby","full_name":"Lisa Furby","contact_id":"7271","email":"lisa.furby@capgroup.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached automated HR system, no human 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 17:36:20","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 17:36:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 17:36:20","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 17:36:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 17:36:20","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 17:36:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 17:36:20","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 17:36:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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FIELD 92 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:49-06:00","email":"lisa.furby@capgroup.com","phone":"2136155016","firstName":"Lisa","lastName":"Furby","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414861","ua":"okhttp\/5.3.2","hash":"b33d14925c3a52efb166a2f105f2a5d2","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:49","updated_utc_timestamp":"2026-04-02 17:36:20","created_timestamp":"2025-11-21 09:54:49","updated_timestamp":"2026-04-02 17:36:20","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:57:44","last_open_date":"2026-03-31 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:36:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0521ff4c159e93a4c0705a53d93","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Suchjot","last_name":"Khakh","full_name":"Suchjot Khakh","contact_id":"6572","email":"suchjot.khakh@worksafebc.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7039064959\r\nATM / 20 November 2025 VM\r\nATM / 24 November 2025 VM","extension":"","toronto_current_time":"2026-04-02T18:06:24-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0521ff4c159e93a4c0705a53d93","X-RetellAI-SipTraceId":"call_0521ff4c159e93a4c0705a53d93","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775168835426,"end_timestamp":1775169377434,"duration_ms":542008,"transcript":"Agent: Hello, may \nUser: Good afternoon. Welcome to WorkSafe BC. If you know the four digit extension number of the person you wish to speak to, press one. To dial by name, press two. \nUser: For \nUser: our prevention \nAgent: (Sorry to \nUser: Please say \nAgent: interrupt. I \nUser: the first and last name of the I think you said Saroop. Is that correct? \nAgent: No, \nUser: Say \nAgent: I’m looking to \nUser: yes or no, or press Okay. \nUser: Did you say Sony to Rajat? \nAgent: No.\nUser: Okay. \nAgent: I am looking to speak with Suchjot Khakh.\nUser: Please say the I think you said eek jat takar. Is that correct? \nAgent: No.\nUser: Say yes or no, or press one Okay. Did you say Crystal Chat? \nUser: Say yes or no, or press one for okay. \nUser: Did you say KeyCrystal? \nUser: Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach. And wait for a response. \nUser: Or using the dial pad, spell the last name, I think you said Sukay. Is that correct? \nUser: Say \nAgent: No.\nUser: yes or no, or press one Okay. Did you say Serge? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say so? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Suchjot Khakh.\nUser: I think you said such dot cock. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say such dot? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say sukay? Say yes or no, or press one for yes or two for no. \nUser: no. \nAgent: Thank you. I am looking to speak with Suchjot Khakh.\nUser: The selection was not valid. Please tell me the option you want to choose again. \nUser: Okay. Did you say sub The selection was not valid. Please tell me the option you want to choose again. Okay. Did you say sukay? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach. And wait for a response. \nUser: Or using the dial pad, spell the last name and press pound when complete. \nAgent: K H A K H, then pound.\nUser: I think you said Kara. Is that correct? \nUser: Say yes or no, or press one for Okay. Did you say Kushpu? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say Kai Chen? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Suchjot Khakh.\nUser: I think you said such dot cock. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say such dot? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say sukay? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach and wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Suchjot Khakh.\nUser: I think you said such dot cock. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say such dot? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say Isha? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach, and wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Suchjot Khakh.\nUser: I think you said such dot cock. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say such dot? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say sukay? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach and wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Suchjot Khakh.\nUser: I think you said such dot cock. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: K H A K H, then pound.\nUser: I think you said Kai Chen. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say Kai Chan? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Suchjot Khakh.\nUser: I think you said such dot cock. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say such dot Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say sukay? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Suchjot Khakh.\nUser: I think you said such dot cock. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say such dot? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say sukay? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.006,"end":1.343},{"word":"may ","start":1.343,"end":1.505}],"metadata":{"response_id":0}},{"role":"user","content":"Good afternoon. Welcome to WorkSafe BC. If you know the four digit extension number of the person you wish to speak to, press one. To dial by name, press two. ","words":[{"word":"Good ","start":0.82799995,"end":1.2279999},{"word":"afternoon. ","start":1.2279999,"end":1.708},{"word":"Welcome ","start":2.758,"end":3.1579999},{"word":"to ","start":3.1579999,"end":3.4779998},{"word":"WorkSafe ","start":3.4779998,"end":4.117999999999999},{"word":"BC. 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","words":[{"word":"Did ","start":31.208,"end":31.528},{"word":"you ","start":31.528,"end":31.688},{"word":"say ","start":31.688,"end":31.928002},{"word":"Sony ","start":31.928002,"end":32.248},{"word":"to ","start":32.248,"end":32.408},{"word":"Rajat? ","start":32.408,"end":32.808}]},{"role":"agent","content":"No.","words":[{"word":"No.","start":34.029,"end":34.656}],"metadata":{"response_id":9}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":34.708,"end":34.948}]},{"role":"agent","content":" I am looking to speak with Suchjot Khakh.","words":[{"word":" I ","start":34.70191674804688,"end":34.818916748046874},{"word":"am ","start":34.818916748046874,"end":34.95791674804688},{"word":"looking ","start":34.95791674804688,"end":35.21291674804687},{"word":"to ","start":35.21291674804687,"end":35.29491674804687},{"word":"speak ","start":35.29491674804687,"end":35.51491674804687},{"word":"with ","start":35.51491674804687,"end":35.68891674804688},{"word":"Suchjot ","start":35.68891674804688,"end":36.04891674804688},{"word":"Khakh.","start":36.04891674804688,"end":36.559916748046874}],"metadata":{"response_id":9}},{"role":"user","content":"Please say the I think you said eek jat takar. Is that correct? ","words":[{"word":"Please ","start":37.138,"end":37.458},{"word":"say ","start":37.458,"end":37.698},{"word":"the ","start":37.698,"end":37.857998},{"word":"I ","start":39.048,"end":39.288002},{"word":"think ","start":39.288002,"end":39.528},{"word":"you ","start":39.528,"end":39.687999999999995},{"word":"said ","start":39.687999999999995,"end":39.928},{"word":"eek ","start":39.928,"end":40.328002999999995},{"word":"jat ","start":40.328002999999995,"end":40.568},{"word":"takar. ","start":40.568,"end":40.968002},{"word":"Is ","start":41.828002999999995,"end":42.148002999999996},{"word":"that ","start":42.148002999999996,"end":42.308003},{"word":"correct? ","start":42.308003,"end":42.548}]},{"role":"agent","content":"No.","words":[{"word":"No.","start":43.649,"end":44.137}],"metadata":{"response_id":10}},{"role":"user","content":"Say yes or no, or press one Okay. Did you say Crystal Chat? ","words":[{"word":"Say ","start":43.928,"end":44.168},{"word":"yes ","start":44.168,"end":44.568},{"word":"or ","start":44.568,"end":44.888},{"word":"no, ","start":44.888,"end":45.368},{"word":"or ","start":45.368,"end":45.528},{"word":"press ","start":45.528,"end":45.768},{"word":"one ","start":45.768,"end":46.007999999999996},{"word":"Okay. ","start":47.077999999999996,"end":47.478},{"word":"Did ","start":48.397999999999996,"end":48.798},{"word":"you ","start":48.798,"end":48.878},{"word":"say ","start":48.878,"end":49.118},{"word":"Crystal ","start":49.118,"end":49.517998},{"word":"Chat? ","start":49.517998,"end":49.757999999999996}]},{"role":"user","content":"Say yes or no, or press one for okay. ","words":[{"word":"Say ","start":50.908,"end":51.147999999999996},{"word":"yes ","start":51.147999999999996,"end":51.467999999999996},{"word":"or ","start":51.467999999999996,"end":51.868},{"word":"no, ","start":51.868,"end":52.348},{"word":"or ","start":52.348,"end":52.507999999999996},{"word":"press ","start":52.507999999999996,"end":52.827999999999996},{"word":"one ","start":52.827999999999996,"end":53.068},{"word":"for ","start":53.068,"end":53.228},{"word":"okay. ","start":53.717999999999996,"end":54.198}]},{"role":"user","content":"Did you say KeyCrystal? ","words":[{"word":"Did ","start":55.187999999999995,"end":55.507999999999996},{"word":"you ","start":55.507999999999996,"end":55.668},{"word":"say ","start":55.668,"end":55.827999999999996},{"word":"KeyCrystal? ","start":55.827999999999996,"end":56.467999999999996}]},{"role":"user","content":"Say yes or no, or press one for yes or two for no. ","words":[{"word":"Say ","start":57.507999999999996,"end":57.827999999999996},{"word":"yes ","start":57.827999999999996,"end":58.147999999999996},{"word":"or ","start":58.147999999999996,"end":58.467999999999996},{"word":"no, ","start":58.467999999999996,"end":58.948},{"word":"or ","start":58.948,"end":59.107998},{"word":"press ","start":59.107998,"end":59.427997999999995},{"word":"one ","start":59.427997999999995,"end":59.668},{"word":"for ","start":59.668,"end":59.827999999999996},{"word":"yes ","start":59.827999999999996,"end":60.147999999999996},{"word":"or ","start":60.147999999999996,"end":60.387997},{"word":"two ","start":60.387997,"end":60.547996999999995},{"word":"for ","start":60.547996999999995,"end":60.707996},{"word":"no. ","start":60.707996,"end":60.867996}]},{"role":"agent","content":"No.","words":[{"word":"No.","start":62.071,"end":62.559}],"metadata":{"response_id":16}},{"role":"user","content":"Please say the first and last name of the person you wish to reach. And wait for a response. ","words":[{"word":"Please ","start":65.598,"end":65.918},{"word":"say ","start":65.918,"end":66.077995},{"word":"the ","start":66.077995,"end":66.31799000000001},{"word":"first ","start":66.31799000000001,"end":66.47800000000001},{"word":"and ","start":66.47800000000001,"end":66.717995},{"word":"last ","start":66.717995,"end":67.03799500000001},{"word":"name ","start":67.03799500000001,"end":67.278},{"word":"of ","start":67.278,"end":67.43799600000001},{"word":"the ","start":67.43799600000001,"end":67.518},{"word":"person ","start":67.518,"end":67.83800000000001},{"word":"you ","start":67.83800000000001,"end":67.99799},{"word":"wish ","start":67.99799,"end":68.238},{"word":"to ","start":68.238,"end":68.39799500000001},{"word":"reach. ","start":68.39799500000001,"end":68.558},{"word":"And ","start":68.69800000000001,"end":69.018},{"word":"wait ","start":69.018,"end":69.33800000000001},{"word":"for ","start":69.33800000000001,"end":69.418},{"word":"a ","start":69.418,"end":69.577995},{"word":"response. ","start":69.577995,"end":69.89799500000001}]},{"role":"user","content":"Or using the dial pad, spell the last name, I think you said Sukay. Is that correct? ","words":[{"word":"Or ","start":71.00800000000001,"end":71.328},{"word":"using ","start":71.328,"end":71.64800000000001},{"word":"the ","start":71.64800000000001,"end":71.808},{"word":"dial ","start":71.808,"end":72.128},{"word":"pad, ","start":72.128,"end":72.608},{"word":"spell ","start":72.608,"end":72.92800000000001},{"word":"the ","start":72.92800000000001,"end":73.08800000000001},{"word":"last ","start":73.08800000000001,"end":73.328},{"word":"name, ","start":73.328,"end":73.56800000000001},{"word":"I ","start":74.43799600000001,"end":74.67799400000001},{"word":"think ","start":74.67799400000001,"end":74.918},{"word":"you ","start":74.918,"end":75.077995},{"word":"said ","start":75.077995,"end":75.31799000000001},{"word":"Sukay. ","start":75.31799000000001,"end":75.798},{"word":"Is ","start":76.67800000000001,"end":76.998},{"word":"that ","start":76.998,"end":77.158},{"word":"correct? 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","start":99.378,"end":99.53799500000001}]},{"role":"agent","content":"No.","words":[{"word":"No.","start":100.699,"end":101.175}],"metadata":{"response_id":21}},{"role":"user","content":"Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. ","words":[{"word":"Please ","start":103.998,"end":104.31800000000001},{"word":"say ","start":104.31800000000001,"end":104.558},{"word":"the ","start":104.558,"end":104.717995},{"word":"first ","start":104.717995,"end":104.95800000000001},{"word":"and ","start":104.95800000000001,"end":105.19800000000001},{"word":"last ","start":105.19800000000001,"end":105.43799600000001},{"word":"name ","start":105.43799600000001,"end":105.67800000000001},{"word":"of ","start":105.67800000000001,"end":105.83800000000001},{"word":"the ","start":105.83800000000001,"end":105.998},{"word":"person ","start":105.998,"end":106.238},{"word":"you ","start":106.238,"end":106.47800000000001},{"word":"wish ","start":106.47800000000001,"end":106.638},{"word":"to ","start":106.638,"end":106.798},{"word":"reach. ","start":106.798,"end":106.95800000000001},{"word":"And ","start":107.14800000000001,"end":107.468},{"word":"wait ","start":107.468,"end":107.78800000000001},{"word":"for ","start":107.78800000000001,"end":107.868004},{"word":"a ","start":107.868004,"end":108.028},{"word":"response. 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I am looking to speak with Suchjot Khakh.","words":[{"word":"Thank ","start":151.383,"end":151.696},{"word":"you.","start":151.696,"end":152.056},{"word":" I ","start":152.06804174804688,"end":152.14904174804687},{"word":"am ","start":152.14904174804687,"end":152.25304174804688},{"word":"looking ","start":152.25304174804688,"end":152.53204174804688},{"word":"to ","start":152.53204174804688,"end":152.62504174804687},{"word":"speak ","start":152.62504174804687,"end":152.88004174804686},{"word":"with ","start":152.88004174804686,"end":153.05404174804687},{"word":"Suchjot ","start":153.05404174804687,"end":153.51904174804687},{"word":"Khakh.","start":153.51904174804687,"end":154.05304174804687}],"metadata":{"response_id":27}},{"role":"user","content":"The selection was not valid. Please tell me the option you want to choose again. 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And wait for a response. Or using the dial pad, spell the last name and press pound when complete. ","words":[{"word":"Please ","start":400.73802,"end":401.058},{"word":"say ","start":401.058,"end":401.29802},{"word":"the ","start":401.29802,"end":401.45802000000003},{"word":"first ","start":401.45802000000003,"end":401.69800000000004},{"word":"and ","start":401.69800000000004,"end":401.93800000000005},{"word":"last ","start":401.93800000000005,"end":402.17802},{"word":"name ","start":402.17802,"end":402.418},{"word":"of ","start":402.418,"end":402.57802000000004},{"word":"the ","start":402.57802000000004,"end":402.73802},{"word":"person ","start":402.73802,"end":402.978},{"word":"you ","start":402.978,"end":403.218},{"word":"wish ","start":403.218,"end":403.37800000000004},{"word":"to ","start":403.37800000000004,"end":403.538},{"word":"reach. 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I am looking to speak with Suchjot Khakh.","words":[{"word":"Thank ","start":151.383,"end":151.696},{"word":"you.","start":151.696,"end":152.056},{"word":" I ","start":152.06804174804688,"end":152.14904174804687},{"word":"am ","start":152.14904174804687,"end":152.25304174804688},{"word":"looking ","start":152.25304174804688,"end":152.53204174804688},{"word":"to ","start":152.53204174804688,"end":152.62504174804687},{"word":"speak ","start":152.62504174804687,"end":152.88004174804686},{"word":"with ","start":152.88004174804686,"end":153.05404174804687},{"word":"Suchjot ","start":153.05404174804687,"end":153.51904174804687},{"word":"Khakh.","start":153.51904174804687,"end":154.05304174804687}],"metadata":{"response_id":27}},{"role":"user","content":"The selection was not valid. Please tell me the option you want to choose again. 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","start":186.938,"end":187.25799999999998}]},{"role":"user","content":"Or using the dial pad, spell the last name and press pound when complete. ","words":[{"word":"Or ","start":188.368,"end":188.688},{"word":"using ","start":188.688,"end":189.088},{"word":"the ","start":189.088,"end":189.16799999999998},{"word":"dial ","start":189.16799999999998,"end":189.488},{"word":"pad, ","start":189.488,"end":189.968},{"word":"spell ","start":189.968,"end":190.28799999999998},{"word":"the ","start":190.28799999999998,"end":190.44799999999998},{"word":"last ","start":190.44799999999998,"end":190.688},{"word":"name ","start":190.688,"end":191.00799999999998},{"word":"and ","start":191.00799999999998,"end":191.248},{"word":"press ","start":191.248,"end":191.56799999999998},{"word":"pound ","start":191.56799999999998,"end":191.888},{"word":"when ","start":191.888,"end":192.048},{"word":"complete. 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And wait for a response. Or using the dial pad, spell the last name and press pound when complete. ","words":[{"word":"Please ","start":400.73802,"end":401.058},{"word":"say ","start":401.058,"end":401.29802},{"word":"the ","start":401.29802,"end":401.45802000000003},{"word":"first ","start":401.45802000000003,"end":401.69800000000004},{"word":"and ","start":401.69800000000004,"end":401.93800000000005},{"word":"last ","start":401.93800000000005,"end":402.17802},{"word":"name ","start":402.17802,"end":402.418},{"word":"of ","start":402.418,"end":402.57802000000004},{"word":"the ","start":402.57802000000004,"end":402.73802},{"word":"person ","start":402.73802,"end":402.978},{"word":"you ","start":402.978,"end":403.218},{"word":"wish ","start":403.218,"end":403.37800000000004},{"word":"to ","start":403.37800000000004,"end":403.538},{"word":"reach. 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And wait for a response. Or using the dial pad, spell the last name and press pound when complete. ","words":[{"word":"Please ","start":439.74800000000005,"end":440.06800000000004},{"word":"say ","start":440.06800000000004,"end":440.308},{"word":"the ","start":440.308,"end":440.468},{"word":"first ","start":440.468,"end":440.708},{"word":"and ","start":440.708,"end":440.94800000000004},{"word":"last ","start":440.94800000000004,"end":441.18800000000005},{"word":"name ","start":441.18800000000005,"end":441.428},{"word":"of ","start":441.428,"end":441.588},{"word":"the ","start":441.588,"end":441.74800000000005},{"word":"person ","start":441.74800000000005,"end":441.988},{"word":"you ","start":441.988,"end":442.228},{"word":"wish ","start":442.228,"end":442.38802000000004},{"word":"to ","start":442.38802000000004,"end":442.548},{"word":"reach. 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And wait for a response. Or using the dial pad, spell the last name and press pound when complete. ","words":[{"word":"Please ","start":490.178,"end":490.41798},{"word":"say ","start":490.41798,"end":490.65797000000003},{"word":"the ","start":490.65797000000003,"end":490.81798000000003},{"word":"first ","start":490.81798000000003,"end":491.058},{"word":"and ","start":491.058,"end":491.298},{"word":"last ","start":491.298,"end":491.53798},{"word":"name ","start":491.53798,"end":491.778},{"word":"of ","start":491.778,"end":491.93800000000005},{"word":"the ","start":491.93800000000005,"end":492.09798},{"word":"person ","start":492.09798,"end":492.338},{"word":"you ","start":492.338,"end":492.57800000000003},{"word":"wish ","start":492.57800000000003,"end":492.81798000000003},{"word":"to ","start":492.81798000000003,"end":492.898},{"word":"reach. 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","start":499.31798000000003,"end":499.47798}]},{"role":"agent","content":"Suchjot Khakh.","words":[{"word":"Suchjot ","start":501.548,"end":502.117},{"word":"Khakh.","start":502.117,"end":502.744}],"metadata":{"response_id":58}},{"role":"user","content":"I think you said such dot cock. Is that correct? Say yes or no, or press one for yes or two for no. ","words":[{"word":"I ","start":505.308,"end":505.54802},{"word":"think ","start":505.54802,"end":505.788},{"word":"you ","start":505.788,"end":505.94800000000004},{"word":"said ","start":505.94800000000004,"end":506.18800000000005},{"word":"such ","start":506.18800000000005,"end":506.50800000000004},{"word":"dot ","start":506.50800000000004,"end":506.74800000000005},{"word":"cock. ","start":506.74800000000005,"end":507.06800000000004},{"word":"Is ","start":508.038,"end":508.358},{"word":"that ","start":508.358,"end":508.51800000000003},{"word":"correct? 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call was an outbound attempt to reach Suchjot Khakh at WorkSafe BC, but the automated system repeatedly failed to recognize the name correctly, leading to a loop of misinterpretations and no successful connection to a human. The call ended due to maximum duration being reached without reaching the intended contact.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 call attempted to reach Suchjot Khakh at WorkSafe BC but failed due to repeated misrecognition by automated system","call_summary_title":"Failed to Reach Contact Due to Automated System Misrecognition","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"60%. The call did not deliver an official opening and no survey questions were asked, but a valid outcome (no contact reached) was assigned and the call ended properly.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation; the call was stuck in automated name recognition loop.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as no survey or email was sent.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not present as the call did not progress beyond name recognition.","Debug Analytical Variables":"Call Flow Completion Rate is 60% because the call ended with a valid outcome but lacked official opening and survey questions. Official Opening Gate Accuracy is 0% due to no official opening after identity confirmation and the call stuck in automated system. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% since no branching logic was triggered. Verbatim Survey Compliance is 0% because no survey questions were asked. Mandatory Phrase Detection is No due to absence of required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4746,4742,5103,4825,4854,4858,4875,4879,4889,4890,4929,4947,4953,5564,4976,4976,5591,5017,5350,5048,5086,5823,5899,5185,5200,5231,5262,5267,6207,6233,5354,6006,5402,5427,5462,5493,6276,5577,5608,5639,6306,5722,5939,5784,6567,5868,5899,5930,6712,6013,6681,6099,6115,6130,6913,6214,6244,6275,6943,6359,6390,6421],"average":5631.822580645161,"num_requests":62},"tool_calls":[{"tool_call_id":"71714baedca58226","name":"press_digit","type":"press_digit","start_time_sec":13.399,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+16042732266","direction":"outbound"},"event_timestamp":1775169382978} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6572 CALL ID: call_0521ff4c159e93a4c0705a53d93 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:10-06:00","email":"suchjot.khakh@worksafebc.com","phone":"6042732266","firstName":"Suchjot","lastName":"Khakh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"517b560fe5d2dbe0796c2c3f2fc1a89e","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:10","updated_utc_timestamp":"2026-04-02 17:36:23","created_timestamp":"2025-11-18 09:45:10","updated_timestamp":"2026-04-02 17:36:23","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6572\/automationEntryCounts"},"id":"6572","organization":null}],"fieldValue":{"contact":"6572","field":"76","value":"The call was an outbound attempt to reach Suchjot Khakh at WorkSafe BC, but the automated system repeatedly failed to recognize the name correctly, leading to a loop of misinterpretations and no successful connection to a human. The call ended due to maximum duration being reached without reaching the intended contact.","cdate":"2026-04-02T17:36:23-05:00","udate":"2026-04-02T17:36:23-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403614\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403614\/field"},"owner":"6572","id":"403614"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:10-06:00","email":"suchjot.khakh@worksafebc.com","phone":"6042732266","firstName":"Suchjot","lastName":"Khakh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"517b560fe5d2dbe0796c2c3f2fc1a89e","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:10","updated_utc_timestamp":"2026-04-02 17:36:23","created_timestamp":"2025-11-18 09:45:10","updated_timestamp":"2026-04-02 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no de t\u00e9l\u00e9phone\u00a0: 7039064959\r\nATM \/ 20 November 2025 VM\r\nATM \/ 24 November 2025 VM\n2026 Apr 02 call attempted to reach Suchjot Khakh at WorkSafe BC but failed due to repeated misrecognition by automated system","cdate":"2025-11-20T11:08:57-06:00","udate":"2026-04-02T17:36:24-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189081\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189081\/field"},"owner":"6572","id":"189081"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:10-06:00","email":"suchjot.khakh@worksafebc.com","phone":"6042732266","firstName":"Suchjot","lastName":"Khakh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"517b560fe5d2dbe0796c2c3f2fc1a89e","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:10","updated_utc_timestamp":"2026-04-02 17:36:24","created_timestamp":"2025-11-18 09:45:10","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:10-06:00","email":"suchjot.khakh@worksafebc.com","phone":"6042732266","firstName":"Suchjot","lastName":"Khakh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"517b560fe5d2dbe0796c2c3f2fc1a89e","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:10","updated_utc_timestamp":"2026-04-02 17:36:24","created_timestamp":"2025-11-18 09:45:10","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:10-06:00","email":"suchjot.khakh@worksafebc.com","phone":"6042732266","firstName":"Suchjot","lastName":"Khakh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"517b560fe5d2dbe0796c2c3f2fc1a89e","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:10","updated_utc_timestamp":"2026-04-02 17:36:25","created_timestamp":"2025-11-18 09:45:10","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:10-06:00","email":"suchjot.khakh@worksafebc.com","phone":"6042732266","firstName":"Suchjot","lastName":"Khakh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"517b560fe5d2dbe0796c2c3f2fc1a89e","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:10","updated_utc_timestamp":"2026-04-02 17:36:25","created_timestamp":"2025-11-18 09:45:10","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:34-06:00","email":"joseph.tischbern@chedrauiusa.com","phone":"3238697513","firstName":"Joe","lastName":"Tischbern","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"440defc95dd8072aa7cbf876cc4fbfb5","socialdata_lastcheck":null,"email_local":"","email_domain":"chedrauiusa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:34","updated_utc_timestamp":"2026-04-02 17:36:27","created_timestamp":"2025-11-21 09:53:34","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:34-06:00","email":"joseph.tischbern@chedrauiusa.com","phone":"3238697513","firstName":"Joe","lastName":"Tischbern","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"440defc95dd8072aa7cbf876cc4fbfb5","socialdata_lastcheck":null,"email_local":"","email_domain":"chedrauiusa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:34","updated_utc_timestamp":"2026-04-02 17:36:27","created_timestamp":"2025-11-21 09:53:34","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:34-06:00","email":"joseph.tischbern@chedrauiusa.com","phone":"3238697513","firstName":"Joe","lastName":"Tischbern","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"440defc95dd8072aa7cbf876cc4fbfb5","socialdata_lastcheck":null,"email_local":"","email_domain":"chedrauiusa.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:34","updated_utc_timestamp":"2026-04-02 17:36:27","created_timestamp":"2025-11-21 09:53:34","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:36:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1e391d66a70706557478954f978","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kelsey","last_name":"Robinson","full_name":"Kelsey Robinson","contact_id":"6958","email":"krobinson@bayfed.com","orgname":"","bloc_notes_ac":"8314231054\r\nATM Nov 28 2025 vm\n2026 Apr 02 call reached voicemail, no human 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:38-06:00","email":"keziah.brown@navy.mil","phone":"3606274211","firstName":"Keziah","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"a421823bec6bb6197561ea8f46c4aa61","socialdata_lastcheck":null,"email_local":"","email_domain":"navy.mil","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:38","updated_utc_timestamp":"2026-04-02 17:36:48","created_timestamp":"2025-11-21 09:54:38","updated_timestamp":"2026-04-02 17:36:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-19 11:34:32","last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:38-06:00","email":"keziah.brown@navy.mil","phone":"3606274211","firstName":"Keziah","lastName":"Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"a421823bec6bb6197561ea8f46c4aa61","socialdata_lastcheck":null,"email_local":"","email_domain":"navy.mil","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:36:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:38","updated_utc_timestamp":"2026-04-02 17:36:49","created_timestamp":"2025-11-21 09:54:38","updated_timestamp":"2026-04-02 17:36:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2026-03-19 11:34:32","last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:37:02 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cb25dacf61866e1ff7d0102e761","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kalie","last_name":"Sabajo","full_name":"Kalie Sabajo","contact_id":"6982","email":"ks@foundationccc.org","orgname":"","bloc_notes_ac":"8663253222\r\nDec 1 2025 vm\n2026-04-02 dial busy, phone: +17607506014\n2026 Apr 02 call reached voicemail, no message 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How may I process? ","words":[{"word":"Social ","start":49.514998,"end":49.915},{"word":"Transport. ","start":49.915,"end":50.474997},{"word":"How ","start":50.474997,"end":50.634997},{"word":"may ","start":50.634997,"end":50.714999999999996},{"word":"I ","start":50.714999999999996,"end":50.794996999999995},{"word":"process? ","start":50.794996999999995,"end":51.035}]},{"role":"agent","content":"Hello, may I please speak with Kalie?","words":[{"word":"Hello, ","start":52.89,"end":53.169},{"word":"may ","start":53.169,"end":53.308},{"word":"I ","start":53.308,"end":53.378},{"word":"please ","start":53.378,"end":53.575},{"word":"speak ","start":53.575,"end":53.796},{"word":"with ","start":53.796,"end":53.946},{"word":"Kalie?","start":53.946,"end":54.55}],"metadata":{"response_id":4}},{"role":"user","content":"Your last name? ","words":[{"word":"Your ","start":57.075002999999995,"end":57.315},{"word":"last ","start":57.315,"end":57.635},{"word":"name? 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And what is it for? ","words":[{"word":"Let ","start":66.45500000000001,"end":66.69500000000001},{"word":"me ","start":66.69500000000001,"end":66.855},{"word":"see. ","start":66.855,"end":67.17500000000001},{"word":"Lisa. ","start":68.155005,"end":68.795004},{"word":"What's ","start":69.03500000000001,"end":69.115004},{"word":"your ","start":69.115004,"end":69.275},{"word":"name? ","start":69.275,"end":69.595},{"word":"And ","start":69.595,"end":69.75500000000001},{"word":"what ","start":69.75500000000001,"end":69.915},{"word":"is ","start":69.915,"end":69.995},{"word":"it ","start":69.995,"end":70.075},{"word":"for? ","start":70.075,"end":70.155005}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Kalie, please?","words":[{"word":"My ","start":72.065,"end":72.228},{"word":"name ","start":72.228,"end":72.379},{"word":"is ","start":72.379,"end":72.506},{"word":"Ellen, ","start":72.506,"end":72.831},{"word":"and ","start":72.831,"end":72.971},{"word":"I’m ","start":72.971,"end":73.122},{"word":"calling ","start":73.122,"end":73.458},{"word":"on ","start":73.458,"end":73.563},{"word":"behalf ","start":73.563,"end":73.946},{"word":"of ","start":73.946,"end":74.097},{"word":"AtmanCo.","start":74.097,"end":74.956},{"word":" May ","start":75.00204174804688,"end":75.23504174804688},{"word":"I ","start":75.23504174804688,"end":75.32804174804687},{"word":"speak ","start":75.32804174804687,"end":75.57104174804688},{"word":"with ","start":75.57104174804688,"end":75.71104174804688},{"word":"Kalie, ","start":75.71104174804688,"end":76.01304174804687},{"word":"please?","start":76.01304174804687,"end":76.58104174804687}],"metadata":{"response_id":9}},{"role":"user","content":"It looks like she's currently in call at the moment. 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I will wait for the transfer.","words":[{"word":"Thank ","start":39.71,"end":40.07},{"word":"you.","start":40.07,"end":40.522},{"word":" I ","start":40.568375,"end":40.696375},{"word":"will ","start":40.696375,"end":40.847375},{"word":"wait ","start":40.847375,"end":40.975375},{"word":"for ","start":40.975375,"end":41.079375},{"word":"the ","start":41.079375,"end":41.172375},{"word":"transfer.","start":41.172375,"end":41.822375}],"metadata":{"response_id":3}},{"role":"user","content":"Social Transport. How may I process? ","words":[{"word":"Social ","start":49.514998,"end":49.915},{"word":"Transport. ","start":49.915,"end":50.474997},{"word":"How ","start":50.474997,"end":50.634997},{"word":"may ","start":50.634997,"end":50.714999999999996},{"word":"I ","start":50.714999999999996,"end":50.794996999999995},{"word":"process? 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May I speak with Kalie, please?","words":[{"word":"Certainly.","start":60.08,"end":60.741},{"word":" The ","start":60.75345825195313,"end":60.915458251953126},{"word":"full ","start":60.915458251953126,"end":61.101458251953126},{"word":"name ","start":61.101458251953126,"end":61.263458251953125},{"word":"is ","start":61.263458251953125,"end":61.38045825195312},{"word":"Kalie ","start":61.38045825195312,"end":61.72845825195313},{"word":"Sabajo.","start":61.72845825195313,"end":62.45945825195312},{"word":" May ","start":62.49475,"end":62.71475},{"word":"I ","start":62.71475,"end":62.79675},{"word":"speak ","start":62.79675,"end":63.05175},{"word":"with ","start":63.05175,"end":63.20275},{"word":"Kalie, ","start":63.20275,"end":63.53975},{"word":"please?","start":63.53975,"end":64.13175}],"metadata":{"response_id":7}},{"role":"user","content":"Let me see. Lisa. What's your name? And what is it for? ","words":[{"word":"Let ","start":66.45500000000001,"end":66.69500000000001},{"word":"me ","start":66.69500000000001,"end":66.855},{"word":"see. ","start":66.855,"end":67.17500000000001},{"word":"Lisa. ","start":68.155005,"end":68.795004},{"word":"What's ","start":69.03500000000001,"end":69.115004},{"word":"your ","start":69.115004,"end":69.275},{"word":"name? ","start":69.275,"end":69.595},{"word":"And ","start":69.595,"end":69.75500000000001},{"word":"what ","start":69.75500000000001,"end":69.915},{"word":"is ","start":69.915,"end":69.995},{"word":"it ","start":69.995,"end":70.075},{"word":"for? ","start":70.075,"end":70.155005}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Kalie, please?","words":[{"word":"My ","start":72.065,"end":72.228},{"word":"name ","start":72.228,"end":72.379},{"word":"is ","start":72.379,"end":72.506},{"word":"Ellen, ","start":72.506,"end":72.831},{"word":"and ","start":72.831,"end":72.971},{"word":"I’m ","start":72.971,"end":73.122},{"word":"calling ","start":73.122,"end":73.458},{"word":"on ","start":73.458,"end":73.563},{"word":"behalf ","start":73.563,"end":73.946},{"word":"of ","start":73.946,"end":74.097},{"word":"AtmanCo.","start":74.097,"end":74.956},{"word":" May ","start":75.00204174804688,"end":75.23504174804688},{"word":"I ","start":75.23504174804688,"end":75.32804174804687},{"word":"speak ","start":75.32804174804687,"end":75.57104174804688},{"word":"with ","start":75.57104174804688,"end":75.71104174804688},{"word":"Kalie, ","start":75.71104174804688,"end":76.01304174804687},{"word":"please?","start":76.01304174804687,"end":76.58104174804687}],"metadata":{"response_id":9}},{"role":"user","content":"It looks like she's currently in call at the moment. Would you to be transferred to a Waste Monster? ","words":[{"word":"It ","start":78.64500000000001,"end":78.885},{"word":"looks ","start":78.885,"end":79.125},{"word":"like ","start":79.125,"end":79.28500000000001},{"word":"she's ","start":79.28500000000001,"end":79.44500000000001},{"word":"currently ","start":79.44500000000001,"end":79.685},{"word":"in ","start":79.685,"end":79.765},{"word":"call ","start":79.905,"end":80.14499500000001},{"word":"at ","start":80.14499500000001,"end":80.305},{"word":"the ","start":80.305,"end":80.464995},{"word":"moment. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:06-06:00","email":"jessica.wakefield@allcarehealth.com","phone":"5419684268","firstName":"Jessica","lastName":"Wakefield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"a18ad20b8c5bb1b1c74840250794fa7b","socialdata_lastcheck":null,"email_local":"","email_domain":"allcarehealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:37:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:06","updated_utc_timestamp":"2026-04-02 17:37:19","created_timestamp":"2025-11-21 09:54:06","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:06-06:00","email":"jessica.wakefield@allcarehealth.com","phone":"5419684268","firstName":"Jessica","lastName":"Wakefield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"a18ad20b8c5bb1b1c74840250794fa7b","socialdata_lastcheck":null,"email_local":"","email_domain":"allcarehealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:37:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:06","updated_utc_timestamp":"2026-04-02 17:37:19","created_timestamp":"2025-11-21 09:54:06","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 17:39:04","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 17:39:04","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 17:39:04","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 17:39:06","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 17:39:06","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:39-06:00","email":"lisa@twitch.tv","phone":"4088335289","firstName":"Lisa","lastName":"Mu?oz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"dadead175e1b975a7bbbaa99919b611c","socialdata_lastcheck":null,"email_local":"","email_domain":"twitch.tv","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:39","updated_utc_timestamp":"2026-04-02 17:39:06","created_timestamp":"2025-11-21 09:54:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:39:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bd1d249cd9b38521a6438239ef6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leslie","last_name":"Loy","full_name":"Leslie Loy","contact_id":"7292","email":"lloy@chartercenter.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail of Loy, leadership training 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:39:19","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:39:20","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:39:21","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:55-06:00","email":"lloy@chartercenter.org","phone":"9165386612","firstName":"Leslie","lastName":"Loy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"315764d71d2f6e089e80f75595d809e8","socialdata_lastcheck":null,"email_local":"","email_domain":"chartercenter.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:55","updated_utc_timestamp":"2026-04-02 17:39:21","created_timestamp":"2025-11-21 09:54:55","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:39:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_df1cf9fd4400ef57ccbb3c33f68","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mye","last_name":"Luna","full_name":"Mye Luna","contact_id":"7181","email":"mluna@citadelcpm.com","orgname":"","bloc_notes_ac":"9512636534\r\nDec 3 2025 teh lady who answered said they are not interested\n2026 Apr 02 call reached voicemail, no message 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3 2025 teh lady who answered said they are not interested\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-12-03T11:40:46-06:00","udate":"2026-04-02T17:39:31-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234911\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234911\/field"},"owner":"7181","id":"234911"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:27-06:00","email":"mluna@citadelcpm.com","phone":"6266582044","firstName":"Mye","lastName":"Luna","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c863e25e46635fac91c50cd5def58eaa","socialdata_lastcheck":null,"email_local":"","email_domain":"citadelcpm.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:27","updated_utc_timestamp":"2026-04-02 17:39:31","created_timestamp":"2025-11-21 09:54:27","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:27-06:00","email":"mluna@citadelcpm.com","phone":"6266582044","firstName":"Mye","lastName":"Luna","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c863e25e46635fac91c50cd5def58eaa","socialdata_lastcheck":null,"email_local":"","email_domain":"citadelcpm.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:27","updated_utc_timestamp":"2026-04-02 17:39:31","created_timestamp":"2025-11-21 09:54:27","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:27-06:00","email":"mluna@citadelcpm.com","phone":"6266582044","firstName":"Mye","lastName":"Luna","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"c863e25e46635fac91c50cd5def58eaa","socialdata_lastcheck":null,"email_local":"","email_domain":"citadelcpm.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:27","updated_utc_timestamp":"2026-04-02 17:39:31","created_timestamp":"2025-11-21 09:54:27","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:39:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_603add799cff5b98e2e9cf43c86","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mary","last_name":"Fairchild","full_name":"Mary Fairchild","contact_id":"7068","email":"m.fairchild@f5.com","orgname":"","bloc_notes_ac":"2066194553\r\nATM / 01 December 2025 VM\n2026-04-02 invalid phone destination, phone: 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"m.fairchild@f5.com","phone":"2062726213","firstName":"Mary","lastName":"Fairchild","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"aef7beb34552d8e0b7e1d87a3170c688","socialdata_lastcheck":null,"email_local":"","email_domain":"f5.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:39:34","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"m.fairchild@f5.com","phone":"2062726213","firstName":"Mary","lastName":"Fairchild","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"aef7beb34552d8e0b7e1d87a3170c688","socialdata_lastcheck":null,"email_local":"","email_domain":"f5.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:39:34","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:58-06:00","email":"m.fairchild@f5.com","phone":"2062726213","firstName":"Mary","lastName":"Fairchild","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"aef7beb34552d8e0b7e1d87a3170c688","socialdata_lastcheck":null,"email_local":"","email_domain":"f5.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:58","updated_utc_timestamp":"2026-04-02 17:39:34","created_timestamp":"2025-11-21 09:53:58","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:39:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_512713d2c2fc86e7c484db42c02","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Berry","full_name":"Michelle Berry","contact_id":"7196","email":"michelle@fullbeaker.com","orgname":"","bloc_notes_ac":"8889262487\r\nATM Dec 3 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026-04-02 invalid phone destination, phone: 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Therefore, all quality metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4686,4687],"average":4686.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+18889262487","direction":"outbound"},"event_timestamp":1775169576267} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7196 CALL ID: call_512713d2c2fc86e7c484db42c02 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:30-06:00","email":"michelle@fullbeaker.com","phone":"4157226816","firstName":"Michelle","lastName":"Berry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ecdd09a43baaa74eed9212b58e917479","socialdata_lastcheck":null,"email_local":"","email_domain":"fullbeaker.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:39:36","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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call was made to Michelle but reached voicemail, and no conversation took place.","cdate":"2026-04-02T17:01:41-05:00","udate":"2026-04-02T17:39:36-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401534\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401534\/field"},"owner":"7196","id":"401534"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:30-06:00","email":"michelle@fullbeaker.com","phone":"4157226816","firstName":"Michelle","lastName":"Berry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ecdd09a43baaa74eed9212b58e917479","socialdata_lastcheck":null,"email_local":"","email_domain":"fullbeaker.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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reached, no answer","cdate":"2026-04-02T17:01:41-05:00","udate":"2026-04-02T17:39:36-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401535\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401535\/field"},"owner":"7196","id":"401535"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:30-06:00","email":"michelle@fullbeaker.com","phone":"4157226816","firstName":"Michelle","lastName":"Berry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ecdd09a43baaa74eed9212b58e917479","socialdata_lastcheck":null,"email_local":"","email_domain":"fullbeaker.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:39:37","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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Dec 3 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026-04-02 invalid phone destination, phone: +14254840852\n2026 Apr 02 call reached voicemail, no conversation","cdate":"2025-12-03T11:47:00-06:00","udate":"2026-04-02T17:39:37-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234938\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234938\/field"},"owner":"7196","id":"234938"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:30-06:00","email":"michelle@fullbeaker.com","phone":"4157226816","firstName":"Michelle","lastName":"Berry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ecdd09a43baaa74eed9212b58e917479","socialdata_lastcheck":null,"email_local":"","email_domain":"fullbeaker.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:39:37","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:30-06:00","email":"michelle@fullbeaker.com","phone":"4157226816","firstName":"Michelle","lastName":"Berry","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"ecdd09a43baaa74eed9212b58e917479","socialdata_lastcheck":null,"email_local":"","email_domain":"fullbeaker.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:31","updated_utc_timestamp":"2026-04-02 17:39:37","created_timestamp":"2025-11-21 09:54:31","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:39:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fd265a2c2138e348e5d7e6c41ba","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mackenzie","last_name":"Engel","full_name":"Mackenzie Engel","contact_id":"8457","email":"mengel@squareup.com","orgname":"","bloc_notes_ac":"2026-04-02 invalid phone destination, phone: +14255592213\n2026 Apr 02 call ended without contact 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You have reached Barbara Block Interior. ","words":[{"word":"Hello. ","start":0.8390000000000001,"end":1.399},{"word":"You ","start":1.399,"end":1.639},{"word":"have ","start":1.639,"end":1.879},{"word":"reached ","start":1.879,"end":2.199},{"word":"Barbara ","start":2.199,"end":2.679},{"word":"Block ","start":2.679,"end":2.999},{"word":"Interior. 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No required phrases were spoken as the call was answered by voicemail.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no part of the call flow was executed. 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invalid phone destination, phone: +14255592213\n2026 Apr 02 call ended without contact answering\n2026 Apr 02 call reached voicemail, no message left","cdate":"2026-04-02T16:59:26-05:00","udate":"2026-04-02T17:39:41-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401179\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/401179\/field"},"owner":"8457","id":"401179"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-12-15T22:45:53-06:00","email":"mengel@squareup.com","phone":"4255592213","firstName":"Mackenzie","lastName":"Engel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"06f14ca2322f5c6570654f01afe24186","socialdata_lastcheck":null,"email_local":"","email_domain":"squareup.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:53","updated_utc_timestamp":"2026-04-02 17:39:42","created_timestamp":"2025-12-15 22:45:53","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-12-15T22:45:53-06:00","email":"mengel@squareup.com","phone":"4255592213","firstName":"Mackenzie","lastName":"Engel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"06f14ca2322f5c6570654f01afe24186","socialdata_lastcheck":null,"email_local":"","email_domain":"squareup.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-12-15 22:45:53","updated_utc_timestamp":"2026-04-02 17:39:42","created_timestamp":"2025-12-15 22:45:53","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:39:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b5d2c573bbfec622a9cd393a899","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Madeliene","last_name":"Semilla","full_name":"Madeliene Semilla","contact_id":"6820","email":"madeliene@intersectpower.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7348279000\r\nATM / 20 November 2025 VM\r\nATM / 24 November 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message 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no de t\u00e9l\u00e9phone\u00a0: 7348279000\r\nATM \/ 20 November 2025 VM\r\nATM \/ 24 November 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-11-20T11:54:46-06:00","udate":"2026-04-02T17:39:44-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189291\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189291\/field"},"owner":"6820","id":"189291"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:51-06:00","email":"madeliene@intersectpower.com","phone":"6047832193","firstName":"Madeliene","lastName":"Semilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"fd13cd83f42f3802c38096f284adb11f","socialdata_lastcheck":null,"email_local":"","email_domain":"intersectpower.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:51","updated_utc_timestamp":"2026-04-02 17:39:44","created_timestamp":"2025-11-18 09:46:51","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:39:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5a059b3337604c113fc6825c66c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leann","last_name":"Pereira","full_name":"Leann Pereira","contact_id":"7093","email":"lpereira@emtrain.com","orgname":"","bloc_notes_ac":"8002426099\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:39:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4707a6e2140856b117c8a490bd7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Livy","last_name":"Yueh","full_name":"Livy Yueh","contact_id":"7332","email":"lyueh@shorelinewa.gov","orgname":"","bloc_notes_ac":"2026-04-02 invalid phone destination, phone: +12062164177\n2026 Apr 02 call reached voicemail, no message 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May I confirm, is this Livy Yueh?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Livy?","words":[{"word":"Hello, ","start":1.149,"end":1.544},{"word":"may ","start":1.544,"end":1.706},{"word":"I ","start":1.706,"end":1.788},{"word":"please ","start":1.788,"end":2.008},{"word":"speak ","start":2.008,"end":2.217},{"word":"with ","start":2.217,"end":2.368},{"word":"Livy?","start":2.368,"end":2.937}],"metadata":{"response_id":0}},{"role":"user","content":"Velocity Hall. ","words":[{"word":"Velocity ","start":7.508,"end":8.148},{"word":"Hall. ","start":8.148,"end":8.468001000000001}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":10.499,"end":10.813},{"word":"you.","start":10.813,"end":11.254}],"metadata":{"response_id":1}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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May I confirm, is this Livy Yueh?","words":[{"word":"I ","start":20.504,"end":20.655},{"word":"apologize ","start":20.655,"end":21.166},{"word":"if ","start":21.166,"end":21.27},{"word":"I ","start":21.27,"end":21.375},{"word":"mispronounced ","start":21.375,"end":21.851},{"word":"your ","start":21.851,"end":21.978},{"word":"name.","start":21.978,"end":22.396},{"word":" May ","start":22.408375,"end":22.651375},{"word":"I ","start":22.651375,"end":22.768375},{"word":"confirm, ","start":22.768375,"end":23.371375},{"word":"is ","start":23.371375,"end":23.511375},{"word":"this ","start":23.511375,"end":23.708375},{"word":"Livy ","start":23.708375,"end":24.079375},{"word":"Yueh?","start":24.079375,"end":24.672375}],"metadata":{"response_id":5}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Livy?","words":[{"word":"Hello, ","start":1.149,"end":1.544},{"word":"may ","start":1.544,"end":1.706},{"word":"I ","start":1.706,"end":1.788},{"word":"please ","start":1.788,"end":2.008},{"word":"speak ","start":2.008,"end":2.217},{"word":"with ","start":2.217,"end":2.368},{"word":"Livy?","start":2.368,"end":2.937}],"metadata":{"response_id":0}},{"role":"user","content":"Velocity Hall. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:05-06:00","email":"lyueh@shorelinewa.gov","phone":"2062164177","firstName":"Livy","lastName":"Yueh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"9db37f367960f65252a6b124ae02a123","socialdata_lastcheck":null,"email_local":"","email_domain":"shorelinewa.gov","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:05","updated_utc_timestamp":"2026-04-02 17:39:53","created_timestamp":"2025-11-21 09:55:05","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:55:05-06:00","email":"lyueh@shorelinewa.gov","phone":"2062164177","firstName":"Livy","lastName":"Yueh","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"9db37f367960f65252a6b124ae02a123","socialdata_lastcheck":null,"email_local":"","email_domain":"shorelinewa.gov","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:39:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:05","updated_utc_timestamp":"2026-04-02 17:39:53","created_timestamp":"2025-11-21 09:55:05","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:39:59 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_93f306d1b0272eb3f39024e9e50","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Miri","last_name":"Stucker","full_name":"Miri Stucker","contact_id":"9005","email":"miri.stucker@wmeagency.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no live 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:11:27-05:00","email":"miri.stucker@wmeagency.com","phone":"3105503413","firstName":"Miri","lastName":"Stucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"69e0c463cbaa32be14ee59fd745a8618","socialdata_lastcheck":null,"email_local":"","email_domain":"wmeagency.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:27","updated_utc_timestamp":"2026-04-02 17:40:01","created_timestamp":"2026-03-18 09:11:27","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:11:27-05:00","email":"miri.stucker@wmeagency.com","phone":"3105503413","firstName":"Miri","lastName":"Stucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"69e0c463cbaa32be14ee59fd745a8618","socialdata_lastcheck":null,"email_local":"","email_domain":"wmeagency.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:27","updated_utc_timestamp":"2026-04-02 17:40:01","created_timestamp":"2026-03-18 09:11:27","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:11:27-05:00","email":"miri.stucker@wmeagency.com","phone":"3105503413","firstName":"Miri","lastName":"Stucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"69e0c463cbaa32be14ee59fd745a8618","socialdata_lastcheck":null,"email_local":"","email_domain":"wmeagency.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:27","updated_utc_timestamp":"2026-04-02 17:40:01","created_timestamp":"2026-03-18 09:11:27","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2026-03-18T09:11:27-05:00","email":"miri.stucker@wmeagency.com","phone":"3105503413","firstName":"Miri","lastName":"Stucker","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"69e0c463cbaa32be14ee59fd745a8618","socialdata_lastcheck":null,"email_local":"","email_domain":"wmeagency.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:11:27","updated_utc_timestamp":"2026-04-02 17:40:01","created_timestamp":"2026-03-18 09:11:27","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:40:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_880da5e58a11dc88515774c0641","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Melissa","last_name":"Shields","full_name":"Melissa Shields","contact_id":"7234","email":"mshields@casey.org","orgname":"","bloc_notes_ac":"2062844548\r\nATM / 03 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 7234 CALL ID: call_880da5e58a11dc88515774c0641 EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"mshields@casey.org","phone":"2062827300","firstName":"Melissa","lastName":"Shields","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"6a69e3a9055de1115812d145ba700f51","socialdata_lastcheck":null,"email_local":"","email_domain":"casey.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:40:09","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:40:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_34071e2cbdc0aca412c2be0b068","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mona","last_name":"Golden-Brown","full_name":"Mona Golden-Brown","contact_id":"7076","email":"mona@carreralee.com","orgname":"","bloc_notes_ac":"3104694917\n2026 Apr 02 call reached voicemail, no human 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May I speak with Mona, please?\nUser: No. \nAgent: No problem. When do you think would be the best date and time to reach Mona?\nUser: I don't think there is one. \nAgent: No worries, I'll call back later. Goodbye.\nUser: (User pressed digit: 2)\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Mona?","words":[{"word":"Hello, ","start":1.019,"end":1.448},{"word":"may ","start":1.448,"end":1.599},{"word":"I ","start":1.599,"end":1.669},{"word":"please ","start":1.669,"end":1.901},{"word":"speak ","start":1.901,"end":2.11},{"word":"with ","start":2.11,"end":2.261},{"word":"Mona?","start":2.261,"end":2.784}],"metadata":{"response_id":0}},{"role":"user","content":"Who's calling? ","words":[{"word":"Who's ","start":4.335999999999999,"end":4.736},{"word":"calling? ","start":4.736,"end":4.8959997}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Mona, please?","words":[{"word":"My ","start":6.117,"end":6.28},{"word":"name ","start":6.28,"end":6.454},{"word":"is ","start":6.454,"end":6.57},{"word":"Ellen, ","start":6.57,"end":6.907},{"word":"and ","start":6.907,"end":7.034},{"word":"I’m ","start":7.034,"end":7.185},{"word":"calling ","start":7.185,"end":7.499},{"word":"on ","start":7.499,"end":7.615},{"word":"behalf ","start":7.615,"end":7.952},{"word":"of ","start":7.952,"end":8.068},{"word":"AtmanCo.","start":8.068,"end":8.869},{"word":" May ","start":8.914708251953124,"end":9.123708251953126},{"word":"I ","start":9.123708251953126,"end":9.216708251953126},{"word":"speak ","start":9.216708251953126,"end":9.460708251953125},{"word":"with ","start":9.460708251953125,"end":9.623708251953126},{"word":"Mona, ","start":9.623708251953126,"end":9.890708251953125},{"word":"please?","start":9.890708251953125,"end":10.447708251953125}],"metadata":{"response_id":1}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":12.706,"end":13.106001}]},{"role":"agent","content":"No problem. When do you think would be the best date and time to reach Mona?","words":[{"word":"No ","start":14.768,"end":14.942},{"word":"problem.","start":14.942,"end":15.569},{"word":" When ","start":15.61525,"end":15.82425},{"word":"do ","start":15.82425,"end":15.89425},{"word":"you ","start":15.89425,"end":16.02225},{"word":"think ","start":16.02225,"end":16.21925},{"word":"would ","start":16.21925,"end":16.38225},{"word":"be ","start":16.38225,"end":16.47525},{"word":"the ","start":16.47525,"end":16.57925},{"word":"best ","start":16.57925,"end":16.83425},{"word":"date ","start":16.83425,"end":17.06725},{"word":"and ","start":17.06725,"end":17.18325},{"word":"time ","start":17.18325,"end":17.43825},{"word":"to ","start":17.43825,"end":17.55425},{"word":"reach ","start":17.55425,"end":17.78725},{"word":"Mona?","start":17.78725,"end":18.40225}],"metadata":{"response_id":2}},{"role":"user","content":"I don't think there is one. ","words":[{"word":"I ","start":19.916001,"end":20.156000000000002},{"word":"don't ","start":20.156000000000002,"end":20.396},{"word":"think ","start":20.396,"end":20.556},{"word":"there ","start":20.556,"end":20.796000000000003},{"word":"is ","start":20.796000000000003,"end":20.956000000000003},{"word":"one. ","start":20.956000000000003,"end":21.196}]},{"role":"agent","content":"No worries, I'll call back later. Goodbye.","words":[{"word":"No ","start":22.858,"end":23.02},{"word":"worries, ","start":23.02,"end":23.322},{"word":"I'll ","start":23.322,"end":23.461},{"word":"call ","start":23.461,"end":23.624},{"word":"back ","start":23.624,"end":23.798},{"word":"later.","start":23.798,"end":24.309},{"word":" Goodbye.","start":24.354958251953125,"end":24.958958251953124}],"metadata":{"response_id":3}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Mona?","words":[{"word":"Hello, ","start":1.019,"end":1.448},{"word":"may ","start":1.448,"end":1.599},{"word":"I ","start":1.599,"end":1.669},{"word":"please ","start":1.669,"end":1.901},{"word":"speak ","start":1.901,"end":2.11},{"word":"with ","start":2.11,"end":2.261},{"word":"Mona?","start":2.261,"end":2.784}],"metadata":{"response_id":0}},{"role":"user","content":"Who's calling? ","words":[{"word":"Who's ","start":4.335999999999999,"end":4.736},{"word":"calling? ","start":4.736,"end":4.8959997}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Mona, please?","words":[{"word":"My ","start":6.117,"end":6.28},{"word":"name ","start":6.28,"end":6.454},{"word":"is ","start":6.454,"end":6.57},{"word":"Ellen, ","start":6.57,"end":6.907},{"word":"and ","start":6.907,"end":7.034},{"word":"I’m ","start":7.034,"end":7.185},{"word":"calling ","start":7.185,"end":7.499},{"word":"on ","start":7.499,"end":7.615},{"word":"behalf ","start":7.615,"end":7.952},{"word":"of ","start":7.952,"end":8.068},{"word":"AtmanCo.","start":8.068,"end":8.869},{"word":" May ","start":8.914708251953124,"end":9.123708251953126},{"word":"I ","start":9.123708251953126,"end":9.216708251953126},{"word":"speak ","start":9.216708251953126,"end":9.460708251953125},{"word":"with ","start":9.460708251953125,"end":9.623708251953126},{"word":"Mona, ","start":9.623708251953126,"end":9.890708251953125},{"word":"please?","start":9.890708251953125,"end":10.447708251953125}],"metadata":{"response_id":1}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":12.706,"end":13.106001}]},{"role":"agent","content":"No problem. When do you think would be the best date and time to reach Mona?","words":[{"word":"No ","start":14.768,"end":14.942},{"word":"problem.","start":14.942,"end":15.569},{"word":" When ","start":15.61525,"end":15.82425},{"word":"do ","start":15.82425,"end":15.89425},{"word":"you ","start":15.89425,"end":16.02225},{"word":"think ","start":16.02225,"end":16.21925},{"word":"would ","start":16.21925,"end":16.38225},{"word":"be ","start":16.38225,"end":16.47525},{"word":"the ","start":16.47525,"end":16.57925},{"word":"best ","start":16.57925,"end":16.83425},{"word":"date ","start":16.83425,"end":17.06725},{"word":"and ","start":17.06725,"end":17.18325},{"word":"time ","start":17.18325,"end":17.43825},{"word":"to ","start":17.43825,"end":17.55425},{"word":"reach ","start":17.55425,"end":17.78725},{"word":"Mona?","start":17.78725,"end":18.40225}],"metadata":{"response_id":2}},{"role":"user","content":"I don't think there is one. ","words":[{"word":"I ","start":19.916001,"end":20.156000000000002},{"word":"don't ","start":20.156000000000002,"end":20.396},{"word":"think ","start":20.396,"end":20.556},{"word":"there ","start":20.556,"end":20.796000000000003},{"word":"is ","start":20.796000000000003,"end":20.956000000000003},{"word":"one. ","start":20.956000000000003,"end":21.196}]},{"role":"agent","content":"No worries, I'll call back later. Goodbye.","words":[{"word":"No ","start":22.858,"end":23.02},{"word":"worries, ","start":23.02,"end":23.322},{"word":"I'll ","start":23.322,"end":23.461},{"word":"call ","start":23.461,"end":23.624},{"word":"back ","start":23.624,"end":23.798},{"word":"later.","start":23.798,"end":24.309},{"word":" Goodbye.","start":24.354958251953125,"end":24.958958251953124}],"metadata":{"response_id":3}},{"role":"dtmf","digit":"2","time_sec":36.394}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/99c8d4245e6c3b76326645b48f7148d464a64b839272bae856121b4d5590c3d1/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/99c8d4245e6c3b76326645b48f7148d464a64b839272bae856121b4d5590c3d1/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/99c8d4245e6c3b76326645b48f7148d464a64b839272bae856121b4d5590c3d1/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/99c8d4245e6c3b76326645b48f7148d464a64b839272bae856121b4d5590c3d1/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":597.5,"p90":664.8,"p95":677.4,"p99":687.48,"min":571,"max":690,"num":4,"values":[690,606,589,571]},"e2e":{"p50":1487.9990234375,"p90":1524.7998046875,"p95":1529.39990234375,"p99":1533.07998046875,"min":1047.000244140625,"max":1534,"num":3,"values":[1047.000244140625,1487.9990234375,1534]},"tts":{"p50":239.5,"p90":259.8,"p95":263.4,"p99":266.28,"min":220,"max":267,"num":4,"values":[236,267,243,220]},"knowledge_base":{"p50":45,"p90":69,"p95":71,"p99":72.6,"min":41,"max":73,"num":5,"values":[44,45,41,63,73]},"asr":{"p50":20.000699999999597,"p90":1999.99955,"p95":1999.999775,"p99":1999.999955,"min":10,"max":2000,"num":10,"values":[10,2000,30,30,1999.9995,20.00039999999899,20,20.001000000000204,19.99949999999808,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":3.4833333},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":2.5333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":4.275},{"product":"llm_token_surcharge","cost":1.9000000000000001},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.3166667}],"total_duration_seconds":38,"total_duration_unit_price":0.3291667,"combined_cost":12.5083333},"call_analysis":{"call_summary":"The agent called to speak with Mona but was told Mona was not available and no suitable callback time was provided. The agent ended the call politely.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 contact not available and no callback time provided","call_summary_title":"Unable to reach Mona, no callback time","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. Official opening was delivered after identity confirmation, but the call ended early without completing survey questions or a valid finish state.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after identity confirmation and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. The call ended appropriately after no callback time was provided, following correct skip logic.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim survey questions.","Mandatory Phrase Detection":"No. The required phrases were not present as the call ended early without survey or closing phrases.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was delivered correctly but the call ended early without survey questions or a proper finish. Official Opening Gate Accuracy is 100% as the opening was after identity confirmation. Survey Order Integrity and Skip Logic Accuracy are 100% since no survey questions were asked and the call ended logically. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were missing.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4696,5500,4731,5180,5211],"average":5063.6,"num_requests":5},"tool_calls":[],"from_number":"+14374657779","to_number":"+13104694917","direction":"outbound"},"event_timestamp":1775169610009} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7076 CALL ID: call_34071e2cbdc0aca412c2be0b068 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:00-06:00","email":"mona@carreralee.com","phone":"3104694917","firstName":"Mona","lastName":"Golden-Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b70cd7385c1af4aaa03f6ceaaf141e57","socialdata_lastcheck":null,"email_local":"","email_domain":"carreralee.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:00","updated_utc_timestamp":"2026-04-02 17:40:10","created_timestamp":"2025-11-21 09:54:00","updated_timestamp":"2026-04-02 17:40:10","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7076\/automationEntryCounts"},"id":"7076","organization":null}],"fieldValue":{"contact":"7076","field":"76","value":"The agent called to speak with Mona but was told Mona was not available and no suitable callback time was provided. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:00-06:00","email":"mona@carreralee.com","phone":"3104694917","firstName":"Mona","lastName":"Golden-Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b70cd7385c1af4aaa03f6ceaaf141e57","socialdata_lastcheck":null,"email_local":"","email_domain":"carreralee.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:00","updated_utc_timestamp":"2026-04-02 17:40:11","created_timestamp":"2025-11-21 09:54:00","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:00-06:00","email":"mona@carreralee.com","phone":"3104694917","firstName":"Mona","lastName":"Golden-Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b70cd7385c1af4aaa03f6ceaaf141e57","socialdata_lastcheck":null,"email_local":"","email_domain":"carreralee.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:00","updated_utc_timestamp":"2026-04-02 17:40:11","created_timestamp":"2025-11-21 09:54:00","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:00-06:00","email":"mona@carreralee.com","phone":"3104694917","firstName":"Mona","lastName":"Golden-Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b70cd7385c1af4aaa03f6ceaaf141e57","socialdata_lastcheck":null,"email_local":"","email_domain":"carreralee.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:00","updated_utc_timestamp":"2026-04-02 17:40:11","created_timestamp":"2025-11-21 09:54:00","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:00-06:00","email":"mona@carreralee.com","phone":"3104694917","firstName":"Mona","lastName":"Golden-Brown","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"b70cd7385c1af4aaa03f6ceaaf141e57","socialdata_lastcheck":null,"email_local":"","email_domain":"carreralee.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:00","updated_utc_timestamp":"2026-04-02 17:40:11","created_timestamp":"2025-11-21 09:54:00","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:40:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e87c843a896bb359f81c5728882","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nicole","last_name":"Truong","full_name":"Nicole Truong","contact_id":"7193","email":"nicole@spigen.com","orgname":"","bloc_notes_ac":"9497164427\r\nDec 3 2025 vm\n2026 Apr 02 call reached voicemail at Spigen, message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:37-06:00","email":"nfletcher@adaptivebiotech.com","phone":"2066932155","firstName":"Nick","lastName":"Fletcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b24392115a9cf070a1a1448c4dc7a4f9","socialdata_lastcheck":null,"email_local":"","email_domain":"adaptivebiotech.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:37","updated_utc_timestamp":"2026-04-02 17:40:13","created_timestamp":"2025-11-21 09:53:37","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:37-06:00","email":"nfletcher@adaptivebiotech.com","phone":"2066932155","firstName":"Nick","lastName":"Fletcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b24392115a9cf070a1a1448c4dc7a4f9","socialdata_lastcheck":null,"email_local":"","email_domain":"adaptivebiotech.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:37","updated_utc_timestamp":"2026-04-02 17:40:13","created_timestamp":"2025-11-21 09:53:37","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:37-06:00","email":"nfletcher@adaptivebiotech.com","phone":"2066932155","firstName":"Nick","lastName":"Fletcher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b24392115a9cf070a1a1448c4dc7a4f9","socialdata_lastcheck":null,"email_local":"","email_domain":"adaptivebiotech.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:37","updated_utc_timestamp":"2026-04-02 17:40:13","created_timestamp":"2025-11-21 09:53:37","updated_timestamp":"2026-04-02 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","words":[{"word":"Please ","start":147.87499,"end":148.195},{"word":"wait ","start":148.195,"end":148.51499},{"word":"while ","start":148.51499,"end":148.755},{"word":"we ","start":148.755,"end":148.915},{"word":"transfer ","start":148.915,"end":149.23499},{"word":"your ","start":149.23499,"end":149.475},{"word":"call ","start":149.475,"end":149.63499000000002},{"word":"to ","start":149.63499000000002,"end":149.79499},{"word":"the ","start":149.79499,"end":149.87499},{"word":"next ","start":149.87499,"end":150.035},{"word":"available ","start":150.115,"end":150.755},{"word":"representative. ","start":150.755,"end":151.315}]},{"role":"agent","content":"Thank you. I will wait to be connected.","words":[{"word":"Thank ","start":153.918,"end":154.312},{"word":"you.","start":154.312,"end":154.73},{"word":" I ","start":154.776375,"end":154.869375},{"word":"will ","start":154.869375,"end":155.102375},{"word":"wait ","start":155.102375,"end":155.357375},{"word":"to ","start":155.357375,"end":155.496375},{"word":"be ","start":155.496375,"end":155.612375},{"word":"connected.","start":155.612375,"end":156.402375}],"metadata":{"response_id":8}},{"role":"user","content":"Operations. Kathy speaking. ","words":[{"word":"Operations. ","start":165.985,"end":166.78501},{"word":"Kathy ","start":166.78501,"end":167.10500000000002},{"word":"speaking. 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","start":170.585,"end":170.985}]},{"role":"agent","content":"Hello, am I speaking with John?","words":[{"word":"Hello, ","start":173.066,"end":173.461},{"word":"am ","start":173.461,"end":173.623},{"word":"I ","start":173.623,"end":173.716},{"word":"speaking ","start":173.716,"end":174.041},{"word":"with ","start":174.041,"end":174.192},{"word":"John?","start":174.192,"end":174.622}],"metadata":{"response_id":10}},{"role":"user","content":"Sorry. May I ask Hello? This is Kathy. ","words":[{"word":"Sorry. ","start":174.88500000000002,"end":175.285},{"word":"May ","start":175.285,"end":175.445},{"word":"I ","start":175.445,"end":175.60500000000002},{"word":"ask ","start":175.60500000000002,"end":175.76500000000001},{"word":"Hello? ","start":178.365,"end":179.165},{"word":"This ","start":179.165,"end":179.40499},{"word":"is ","start":179.40499,"end":179.565},{"word":"Kathy. ","start":179.565,"end":179.805}]},{"role":"agent","content":"Thank you, Kathy. I’m looking to speak with John Horn. Is he available?","words":[{"word":"Thank ","start":181.044,"end":181.3},{"word":"you, ","start":181.3,"end":181.416},{"word":"Kathy.","start":181.416,"end":182.031},{"word":" I’m ","start":182.054125,"end":182.252125},{"word":"looking ","start":182.252125,"end":182.507125},{"word":"to ","start":182.507125,"end":182.600125},{"word":"speak ","start":182.600125,"end":182.809125},{"word":"with ","start":182.809125,"end":182.971125},{"word":"John ","start":182.971125,"end":183.192125},{"word":"Horn.","start":183.192125,"end":183.703125},{"word":" Is ","start":183.74895825195313,"end":183.95795825195313},{"word":"he ","start":183.95795825195313,"end":184.06295825195312},{"word":"available?","start":184.06295825195312,"end":184.72495825195313}],"metadata":{"response_id":13}},{"role":"user","content":"John Horn. You've reached the employer line. So may I ask who I'm speaking with? ","words":[{"word":"John ","start":186.805,"end":187.445},{"word":"Horn. 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May I speak with John Horn, please?","words":[{"word":"My ","start":192.87,"end":193.021},{"word":"name ","start":193.021,"end":193.207},{"word":"is ","start":193.207,"end":193.335},{"word":"Ellen, ","start":193.335,"end":193.66},{"word":"and ","start":193.66,"end":193.811},{"word":"I’m ","start":193.811,"end":193.95},{"word":"calling ","start":193.95,"end":194.24},{"word":"on ","start":194.24,"end":194.356},{"word":"behalf ","start":194.356,"end":194.67},{"word":"of ","start":194.67,"end":194.774},{"word":"AtmanCo.","start":194.774,"end":195.622},{"word":" May ","start":195.66770825195312,"end":195.85370825195312},{"word":"I ","start":195.85370825195312,"end":195.9347082519531},{"word":"speak ","start":195.9347082519531,"end":196.1907082519531},{"word":"with ","start":196.1907082519531,"end":196.36470825195312},{"word":"John ","start":196.36470825195312,"end":196.59670825195312},{"word":"Horn, ","start":196.59670825195312,"end":196.8757082519531},{"word":"please?","start":196.8757082519531,"end":197.52570825195312}],"metadata":{"response_id":14}},{"role":"user","content":"Just a minute, please. ","words":[{"word":"Just ","start":203.31501,"end":203.63500000000002},{"word":"a ","start":203.63500000000002,"end":203.79500000000002},{"word":"minute, ","start":203.79500000000002,"end":204.03501},{"word":"please. ","start":204.03501,"end":204.11501}]},{"role":"agent","content":"Thank you, I’ll hold.","words":[{"word":"Thank ","start":206.999,"end":207.243},{"word":"you, ","start":207.243,"end":207.394},{"word":"I’ll ","start":207.394,"end":207.591},{"word":"hold.","start":207.591,"end":208.09}],"metadata":{"response_id":15}},{"role":"agent","content":"Hi, just checking in—am I still connected?","words":[{"word":"Hi, ","start":220.069,"end":220.464},{"word":"just ","start":220.464,"end":220.65},{"word":"checking ","start":220.65,"end":220.986},{"word":"in—am ","start":220.986,"end":221.3},{"word":"I ","start":221.3,"end":221.369},{"word":"still ","start":221.369,"end":221.59},{"word":"connected?","start":221.59,"end":222.321}],"metadata":{"response_id":16}},{"role":"user","content":"Hello, Ellen. I can take your name and number, and I can have John give you a call. ","words":[{"word":"Hello, ","start":262.375,"end":262.775},{"word":"Ellen. 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When do you think would be the best date and time to reach John directly?","words":[{"word":"Thank ","start":268.422,"end":268.735},{"word":"you, ","start":268.735,"end":268.874},{"word":"Kathy.","start":268.874,"end":269.513},{"word":" When ","start":269.559,"end":269.745},{"word":"do ","start":269.745,"end":269.826},{"word":"you ","start":269.826,"end":269.931},{"word":"think ","start":269.931,"end":270.117},{"word":"would ","start":270.117,"end":270.291},{"word":"be ","start":270.291,"end":270.419},{"word":"the ","start":270.419,"end":270.523},{"word":"best ","start":270.523,"end":270.767},{"word":"date ","start":270.767,"end":270.999},{"word":"and ","start":270.999,"end":271.104},{"word":"time ","start":271.104,"end":271.382},{"word":"to ","start":271.382,"end":271.522},{"word":"reach ","start":271.522,"end":271.8},{"word":"John ","start":271.8,"end":272.09},{"word":"directly?","start":272.09,"end":272.81}],"metadata":{"response_id":18}},{"role":"user","content":"That I do not know. I I can put you I can have his assistant give you a call. With that information. ","words":[{"word":"That ","start":275.315,"end":275.55499999999995},{"word":"I ","start":275.55499999999995,"end":275.79501999999997},{"word":"do ","start":275.79501999999997,"end":275.955},{"word":"not ","start":275.955,"end":276.11499999999995},{"word":"know. 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Goodbye.","words":[{"word":"No ","start":286.128,"end":286.279},{"word":"worries, ","start":286.279,"end":286.651},{"word":"I'll ","start":286.651,"end":286.836},{"word":"call ","start":286.836,"end":287.011},{"word":"back ","start":287.011,"end":287.219},{"word":"later.","start":287.219,"end":287.765},{"word":" Goodbye.","start":287.8111667480469,"end":288.50816674804685}],"metadata":{"response_id":21}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with John?","words":[{"word":"Hello, ","start":1.396,"end":1.71},{"word":"may ","start":1.71,"end":1.86},{"word":"I ","start":1.86,"end":1.93},{"word":"please ","start":1.93,"end":2.174},{"word":"speak ","start":2.174,"end":2.406},{"word":"with ","start":2.406,"end":2.58},{"word":"John?","start":2.58,"end":3.091}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling the BC Pension Corporation. Your call may be recorded for quality and training purposes. 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","words":[{"word":"Please ","start":147.87499,"end":148.195},{"word":"wait ","start":148.195,"end":148.51499},{"word":"while ","start":148.51499,"end":148.755},{"word":"we ","start":148.755,"end":148.915},{"word":"transfer ","start":148.915,"end":149.23499},{"word":"your ","start":149.23499,"end":149.475},{"word":"call ","start":149.475,"end":149.63499000000002},{"word":"to ","start":149.63499000000002,"end":149.79499},{"word":"the ","start":149.79499,"end":149.87499},{"word":"next ","start":149.87499,"end":150.035},{"word":"available ","start":150.115,"end":150.755},{"word":"representative. ","start":150.755,"end":151.315}]},{"role":"agent","content":"Thank you. I will wait to be connected.","words":[{"word":"Thank ","start":153.918,"end":154.312},{"word":"you.","start":154.312,"end":154.73},{"word":" I ","start":154.776375,"end":154.869375},{"word":"will ","start":154.869375,"end":155.102375},{"word":"wait ","start":155.102375,"end":155.357375},{"word":"to ","start":155.357375,"end":155.496375},{"word":"be ","start":155.496375,"end":155.612375},{"word":"connected.","start":155.612375,"end":156.402375}],"metadata":{"response_id":8}},{"role":"user","content":"Operations. Kathy speaking. ","words":[{"word":"Operations. ","start":165.985,"end":166.78501},{"word":"Kathy ","start":166.78501,"end":167.10500000000002},{"word":"speaking. ","start":167.10500000000002,"end":167.42501000000001}]},{"role":"agent","content":"Hello Kathy, may I please speak with John?","words":[{"word":"Hello ","start":168.754,"end":169.091},{"word":"Kathy, ","start":169.091,"end":169.474},{"word":"may ","start":169.474,"end":169.648},{"word":"I ","start":169.648,"end":169.752},{"word":"please ","start":169.752,"end":170.019},{"word":"speak ","start":170.019,"end":170.263},{"word":"with ","start":170.263,"end":170.426},{"word":"John?","start":170.426,"end":170.971}],"metadata":{"response_id":9}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":170.585,"end":170.985}]},{"role":"agent","content":"Hello, am I speaking with John?","words":[{"word":"Hello, ","start":173.066,"end":173.461},{"word":"am ","start":173.461,"end":173.623},{"word":"I ","start":173.623,"end":173.716},{"word":"speaking ","start":173.716,"end":174.041},{"word":"with ","start":174.041,"end":174.192},{"word":"John?","start":174.192,"end":174.622}],"metadata":{"response_id":10}},{"role":"user","content":"Sorry. May I ask Hello? This is Kathy. ","words":[{"word":"Sorry. ","start":174.88500000000002,"end":175.285},{"word":"May ","start":175.285,"end":175.445},{"word":"I ","start":175.445,"end":175.60500000000002},{"word":"ask ","start":175.60500000000002,"end":175.76500000000001},{"word":"Hello? ","start":178.365,"end":179.165},{"word":"This ","start":179.165,"end":179.40499},{"word":"is ","start":179.40499,"end":179.565},{"word":"Kathy. ","start":179.565,"end":179.805}]},{"role":"agent","content":"Thank you, Kathy. I’m looking to speak with John Horn. Is he available?","words":[{"word":"Thank ","start":181.044,"end":181.3},{"word":"you, ","start":181.3,"end":181.416},{"word":"Kathy.","start":181.416,"end":182.031},{"word":" I’m ","start":182.054125,"end":182.252125},{"word":"looking ","start":182.252125,"end":182.507125},{"word":"to ","start":182.507125,"end":182.600125},{"word":"speak ","start":182.600125,"end":182.809125},{"word":"with ","start":182.809125,"end":182.971125},{"word":"John ","start":182.971125,"end":183.192125},{"word":"Horn.","start":183.192125,"end":183.703125},{"word":" Is ","start":183.74895825195313,"end":183.95795825195313},{"word":"he ","start":183.95795825195313,"end":184.06295825195312},{"word":"available?","start":184.06295825195312,"end":184.72495825195313}],"metadata":{"response_id":13}},{"role":"user","content":"John Horn. You've reached the employer line. So may I ask who I'm speaking with? ","words":[{"word":"John ","start":186.805,"end":187.445},{"word":"Horn. 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May I speak with John Horn, please?","words":[{"word":"My ","start":192.87,"end":193.021},{"word":"name ","start":193.021,"end":193.207},{"word":"is ","start":193.207,"end":193.335},{"word":"Ellen, ","start":193.335,"end":193.66},{"word":"and ","start":193.66,"end":193.811},{"word":"I’m ","start":193.811,"end":193.95},{"word":"calling ","start":193.95,"end":194.24},{"word":"on ","start":194.24,"end":194.356},{"word":"behalf ","start":194.356,"end":194.67},{"word":"of ","start":194.67,"end":194.774},{"word":"AtmanCo.","start":194.774,"end":195.622},{"word":" May ","start":195.66770825195312,"end":195.85370825195312},{"word":"I ","start":195.85370825195312,"end":195.9347082519531},{"word":"speak ","start":195.9347082519531,"end":196.1907082519531},{"word":"with ","start":196.1907082519531,"end":196.36470825195312},{"word":"John ","start":196.36470825195312,"end":196.59670825195312},{"word":"Horn, ","start":196.59670825195312,"end":196.8757082519531},{"word":"please?","start":196.8757082519531,"end":197.52570825195312}],"metadata":{"response_id":14}},{"role":"user","content":"Just a minute, please. ","words":[{"word":"Just ","start":203.31501,"end":203.63500000000002},{"word":"a ","start":203.63500000000002,"end":203.79500000000002},{"word":"minute, ","start":203.79500000000002,"end":204.03501},{"word":"please. ","start":204.03501,"end":204.11501}]},{"role":"agent","content":"Thank you, I’ll hold.","words":[{"word":"Thank ","start":206.999,"end":207.243},{"word":"you, ","start":207.243,"end":207.394},{"word":"I’ll ","start":207.394,"end":207.591},{"word":"hold.","start":207.591,"end":208.09}],"metadata":{"response_id":15}},{"role":"agent","content":"Hi, just checking in—am I still connected?","words":[{"word":"Hi, ","start":220.069,"end":220.464},{"word":"just ","start":220.464,"end":220.65},{"word":"checking ","start":220.65,"end":220.986},{"word":"in—am ","start":220.986,"end":221.3},{"word":"I ","start":221.3,"end":221.369},{"word":"still ","start":221.369,"end":221.59},{"word":"connected?","start":221.59,"end":222.321}],"metadata":{"response_id":16}},{"role":"user","content":"Hello, Ellen. I can take your name and number, and I can have John give you a call. ","words":[{"word":"Hello, ","start":262.375,"end":262.775},{"word":"Ellen. 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When do you think would be the best date and time to reach John directly?","words":[{"word":"Thank ","start":268.422,"end":268.735},{"word":"you, ","start":268.735,"end":268.874},{"word":"Kathy.","start":268.874,"end":269.513},{"word":" When ","start":269.559,"end":269.745},{"word":"do ","start":269.745,"end":269.826},{"word":"you ","start":269.826,"end":269.931},{"word":"think ","start":269.931,"end":270.117},{"word":"would ","start":270.117,"end":270.291},{"word":"be ","start":270.291,"end":270.419},{"word":"the ","start":270.419,"end":270.523},{"word":"best ","start":270.523,"end":270.767},{"word":"date ","start":270.767,"end":270.999},{"word":"and ","start":270.999,"end":271.104},{"word":"time ","start":271.104,"end":271.382},{"word":"to ","start":271.382,"end":271.522},{"word":"reach ","start":271.522,"end":271.8},{"word":"John ","start":271.8,"end":272.09},{"word":"directly?","start":272.09,"end":272.81}],"metadata":{"response_id":18}},{"role":"user","content":"That I do not know. I I can put you I can have his assistant give you a call. With that information. ","words":[{"word":"That ","start":275.315,"end":275.55499999999995},{"word":"I ","start":275.55499999999995,"end":275.79501999999997},{"word":"do ","start":275.79501999999997,"end":275.955},{"word":"not ","start":275.955,"end":276.11499999999995},{"word":"know. 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Goodbye.","words":[{"word":"No ","start":286.128,"end":286.279},{"word":"worries, ","start":286.279,"end":286.651},{"word":"I'll ","start":286.651,"end":286.836},{"word":"call ","start":286.836,"end":287.011},{"word":"back ","start":287.011,"end":287.219},{"word":"later.","start":287.219,"end":287.765},{"word":" 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Kathy was unable to provide a direct contact time for John and offered to have his assistant return the call. The agent ended the call, planning to call back later.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"10","bloc_notes":"2026 Apr 02 agent reached Kathy at employer line, unable to speak with John Horn, callback suggested via assistant","call_summary_title":"Unable to reach John Horn, callback suggested","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. The official opening was partially delivered after identity confirmation but the call did not complete the intended conversation with John. The agent ended the call after arranging a callback, so valid outcome assigned (+5%) and closing spoken (+5%), but some script elements were missed (-20%).","Official Opening Gate Accuracy":"80%. 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Survey Order Integrity Score was perfect as no survey questions were asked. Skip Logic Accuracy was perfect as the call ended appropriately after arranging a callback. Verbatim Survey Compliance was zero due to no survey questions asked. Mandatory Phrase Detection was no due to absence of required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4694,5389,5398,4896,5776,6125,5999,5888,5888,5171,5189,5915,6017,5214,5784,5501,5324,6244,5798,6128,6132],"average":5641.428571428572,"num_requests":21},"tool_calls":[{"tool_call_id":"f355f70648129eb4","name":"press_digit","type":"press_digit","start_time_sec":42.642,"latency_ms":0,"success":true},{"tool_call_id":"a6635e760184c25b","name":"press_digit","type":"press_digit","start_time_sec":103.284,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+12503871014","direction":"outbound"},"event_timestamp":1775169613408} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6771 CALL ID: call_7d7dd73f8108d8cdac36770c539 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:22-06:00","email":"john.horn@pensionsbc.ca","phone":"6048715456","firstName":"John","lastName":"Horn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"be78209551437a97ed82a619a8923fb2","socialdata_lastcheck":null,"email_local":"","email_domain":"pensionsbc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:22","updated_utc_timestamp":"2026-04-02 17:40:13","created_timestamp":"2025-11-18 09:46:22","updated_timestamp":"2026-04-02 17:40:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6771\/automationEntryCounts"},"id":"6771","organization":null}],"fieldValue":{"contact":"6771","field":"76","value":"The agent attempted to reach John Horn but was connected to Kathy at the employer line. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:22-06:00","email":"john.horn@pensionsbc.ca","phone":"6048715456","firstName":"John","lastName":"Horn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"be78209551437a97ed82a619a8923fb2","socialdata_lastcheck":null,"email_local":"","email_domain":"pensionsbc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:22","updated_utc_timestamp":"2026-04-02 17:40:14","created_timestamp":"2025-11-18 09:46:22","updated_timestamp":"2026-04-02 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The agent ended the call after confirming the mailbox status.","cdate":"2026-04-02T17:40:15-05:00","udate":"2026-04-02T17:40:15-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403661\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403661\/field"},"owner":"7200","id":"403661"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"ncoppola@redlabelinc.com","phone":"8182903882","firstName":"Nicole","lastName":"Coppola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"cb34e28b4501d4c5f711eeb5143eae16","socialdata_lastcheck":null,"email_local":"","email_domain":"redlabelinc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:32","updated_utc_timestamp":"2026-04-02 17:40:16","created_timestamp":"2025-11-21 09:54:32","updated_timestamp":"2026-04-02 17:40:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/automationEntryCounts"},"id":"7200","organization":null}],"fieldValue":{"contact":"7200","field":"77","value":"Voicemail Full - No Contact","cdate":"2026-04-02T17:40:16-05:00","udate":"2026-04-02T17:40:16-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403662\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403662\/field"},"owner":"7200","id":"403662"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"ncoppola@redlabelinc.com","phone":"8182903882","firstName":"Nicole","lastName":"Coppola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"cb34e28b4501d4c5f711eeb5143eae16","socialdata_lastcheck":null,"email_local":"","email_domain":"redlabelinc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:32","updated_utc_timestamp":"2026-04-02 17:40:16","created_timestamp":"2025-11-21 09:54:32","updated_timestamp":"2026-04-02 17:40:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/automationEntryCounts"},"id":"7200","organization":null}],"fieldValue":{"contact":"7200","field":"36","value":"8183965321\r\nATM Dec 3 2025 vm\n2026-04-02 invalid phone destination, phone: +18182803480\n2026 Apr 02 call reached full voicemail, no message left","cdate":"2025-12-03T11:50:32-06:00","udate":"2026-04-02T17:40:16-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234953\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234953\/field"},"owner":"7200","id":"234953"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"ncoppola@redlabelinc.com","phone":"8182903882","firstName":"Nicole","lastName":"Coppola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"cb34e28b4501d4c5f711eeb5143eae16","socialdata_lastcheck":null,"email_local":"","email_domain":"redlabelinc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:32","updated_utc_timestamp":"2026-04-02 17:40:16","created_timestamp":"2025-11-21 09:54:32","updated_timestamp":"2026-04-02 17:40:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/automationEntryCounts"},"id":"7200","organization":null}],"fieldValue":{"contact":"7200","field":"88","value":"Yes","cdate":"2026-04-02T17:21:11-05:00","udate":"2026-04-02T17:40:16-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402801\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402801\/field"},"owner":"7200","id":"402801"}} FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:31-06:00","email":"ncoppola@redlabelinc.com","phone":"8182903882","firstName":"Nicole","lastName":"Coppola","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"cb34e28b4501d4c5f711eeb5143eae16","socialdata_lastcheck":null,"email_local":"","email_domain":"redlabelinc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:32","updated_utc_timestamp":"2026-04-02 17:40:17","created_timestamp":"2025-11-21 09:54:32","updated_timestamp":"2026-04-02 17:40:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7200\/automationEntryCounts"},"id":"7200","organization":null}],"fieldValue":{"contact":"7200","field":"89","value":"Yes","cdate":"2026-04-02T17:40:17-05:00","udate":"2026-04-02T17:40:17-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403663\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403663\/field"},"owner":"7200","id":"403663"}} 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:42-06:00","email":"michael.suppes@dliflc.edu","phone":"8312425119","firstName":"Michael","lastName":"Suppes","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"106518fe7550893b36077379d15b7c9d","socialdata_lastcheck":null,"email_local":"","email_domain":"dliflc.edu","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:42","updated_utc_timestamp":"2026-04-02 17:40:24","created_timestamp":"2025-11-21 09:53:42","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:40:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ef8fb8cb70cf9f7dba6d7954ef2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Ridge","full_name":"Lisa Ridge","contact_id":"7143","email":"lridge@evercommerce.com","orgname":"","bloc_notes_ac":"7204464700\r\nATM Dec 3 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no human 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:40:50 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ee6be60a6750befd1f2eb9e1310","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Niedens","full_name":"Lisa Niedens","contact_id":"7029","email":"lniedens@salushomecare.com","orgname":"","bloc_notes_ac":"8582781335\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no human contact\n2026 Apr 02 agent reached voicemail and did not leave a 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When do you think would be the best date and time to reach Lisa directly?","words":[{"word":"Thank ","start":72.042,"end":72.32},{"word":"you, ","start":72.32,"end":72.448},{"word":"Alice.","start":72.448,"end":73.133},{"word":" When ","start":73.156,"end":73.412},{"word":"do ","start":73.412,"end":73.505},{"word":"you ","start":73.505,"end":73.644},{"word":"think ","start":73.644,"end":73.888},{"word":"would ","start":73.888,"end":74.073},{"word":"be ","start":74.073,"end":74.178},{"word":"the ","start":74.178,"end":74.294},{"word":"best ","start":74.294,"end":74.538},{"word":"date ","start":74.538,"end":74.724},{"word":"and ","start":74.724,"end":74.84},{"word":"time ","start":74.84,"end":75.107},{"word":"to ","start":75.107,"end":75.234},{"word":"reach ","start":75.234,"end":75.501},{"word":"Lisa ","start":75.501,"end":75.815},{"word":"directly?","start":75.815,"end":76.57}],"metadata":{"response_id":9}},{"role":"user","content":"I have to send her a message call was transferred to me. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:48-06:00","email":"lniedens@salushomecare.com","phone":"6193339322","firstName":"Lisa","lastName":"Niedens","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3e7ebf178b4f6b5015cb26e6150c7d00","socialdata_lastcheck":null,"email_local":"","email_domain":"salushomecare.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:48","updated_utc_timestamp":"2026-04-02 17:40:52","created_timestamp":"2025-11-21 09:53:48","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:48-06:00","email":"lniedens@salushomecare.com","phone":"6193339322","firstName":"Lisa","lastName":"Niedens","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3e7ebf178b4f6b5015cb26e6150c7d00","socialdata_lastcheck":null,"email_local":"","email_domain":"salushomecare.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:48","updated_utc_timestamp":"2026-04-02 17:40:52","created_timestamp":"2025-11-21 09:53:48","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:48-06:00","email":"lniedens@salushomecare.com","phone":"6193339322","firstName":"Lisa","lastName":"Niedens","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3e7ebf178b4f6b5015cb26e6150c7d00","socialdata_lastcheck":null,"email_local":"","email_domain":"salushomecare.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:48","updated_utc_timestamp":"2026-04-02 17:40:53","created_timestamp":"2025-11-21 09:53:48","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:48-06:00","email":"lniedens@salushomecare.com","phone":"6193339322","firstName":"Lisa","lastName":"Niedens","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"3e7ebf178b4f6b5015cb26e6150c7d00","socialdata_lastcheck":null,"email_local":"","email_domain":"salushomecare.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:40:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:48","updated_utc_timestamp":"2026-04-02 17:40:53","created_timestamp":"2025-11-21 09:53:48","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:41:00 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0c2f6cce310df44a72966c05cae","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cindy","last_name":"Wheeler","full_name":"Cindy Wheeler","contact_id":"7354","email":"NO-EMAIL901@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail for Emily Joyce, no message 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I will stay on the line and wait for ","words":[{"word":"Thank ","start":77.943,"end":78.349},{"word":"you.","start":78.349,"end":78.802},{"word":" I ","start":78.82479174804688,"end":78.95279174804688},{"word":"will ","start":78.95279174804688,"end":79.12679174804687},{"word":"stay ","start":79.12679174804687,"end":79.30079174804688},{"word":"on ","start":79.30079174804688,"end":79.38179174804688},{"word":"the ","start":79.38179174804688,"end":79.48679174804687},{"word":"line ","start":79.48679174804687,"end":79.76579174804688},{"word":"and ","start":79.76579174804688,"end":79.93979174804687},{"word":"wait ","start":79.93979174804687,"end":80.13679174804687},{"word":"for ","start":80.13679174804687,"end":80.28779174804687}],"metadata":{"response_id":4}},{"role":"user","content":"You ","words":[{"word":"You ","start":80.30801000000001,"end":80.628006}]},{"role":"agent","content":"someone to ","words":[{"word":"someone ","start":80.28779174804687,"end":80.57779174804688},{"word":"to ","start":80.57779174804688,"end":80.70579174804688}],"metadata":{"response_id":4}},{"role":"user","content":"have reached the provincial assessment center. If this is an emergency, please hang up and dial nine one one. If you know the extension of the person or the unit you wish to reach, please enter it now. For admin team line, press one. For nursing station line, press two. And for the client family line, press three. Or stay on the line and someone will assist you. ","words":[{"word":"have ","start":80.628006,"end":80.78800000000001},{"word":"reached ","start":80.78800000000001,"end":81.028},{"word":"the ","start":81.028,"end":81.188},{"word":"provincial ","start":81.188,"end":81.668},{"word":"assessment ","start":81.668,"end":82.14800000000001},{"word":"center. 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I will stay on the line and wait for someone to assist.","words":[{"word":"Thank ","start":104.255,"end":104.51},{"word":"you ","start":104.51,"end":104.627},{"word":"for ","start":104.627,"end":104.743},{"word":"the ","start":104.743,"end":104.847},{"word":"information.","start":104.847,"end":105.683},{"word":" I ","start":105.72908325195313,"end":105.78708325195312},{"word":"will ","start":105.78708325195312,"end":105.97308325195313},{"word":"stay ","start":105.97308325195313,"end":106.14708325195312},{"word":"on ","start":106.14708325195312,"end":106.24008325195312},{"word":"the ","start":106.24008325195312,"end":106.34508325195313},{"word":"line ","start":106.34508325195313,"end":106.58908325195313},{"word":"and ","start":106.58908325195313,"end":106.71608325195312},{"word":"wait ","start":106.71608325195312,"end":106.93708325195313},{"word":"for ","start":106.93708325195313,"end":107.08808325195312},{"word":"someone ","start":107.08808325195312,"end":107.40108325195312},{"word":"to ","start":107.40108325195312,"end":107.55208325195312},{"word":"assist.","start":107.55208325195312,"end":108.23708325195312}],"metadata":{"response_id":5}},{"role":"user","content":"Good afternoon. Provisions and center. ","words":[{"word":"Good ","start":118.108,"end":118.42800000000001},{"word":"afternoon. ","start":118.42800000000001,"end":118.908},{"word":"Provisions ","start":118.908,"end":119.308},{"word":"and ","start":119.308,"end":119.78799500000001},{"word":"center. ","start":119.78799500000001,"end":120.108}]},{"role":"agent","content":"Hello, may I please speak with Lori?","words":[{"word":"Hello, ","start":121.854,"end":122.191},{"word":"may ","start":122.191,"end":122.342},{"word":"I ","start":122.342,"end":122.423},{"word":"please ","start":122.423,"end":122.655},{"word":"speak ","start":122.655,"end":122.876},{"word":"with ","start":122.876,"end":123.038},{"word":"Lori?","start":123.038,"end":123.549}],"metadata":{"response_id":7}},{"role":"user","content":"Laurie? ","words":[{"word":"Laurie? 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agent called the provincial assessment center and reached a gatekeeper who informed that Lori Wallis is not working there and no new contact information was available. The agent ended the call after confirming this information.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 reached provincial assessment center, Lori Wallis not available, no new contact info","call_summary_title":"Contact Not Available at Provincial Assessment Center","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"90%. The call reached a valid finish state with a gatekeeper, official opening was not applicable, no survey questions asked, but the call ended properly with a valid outcome and closing.","Official Opening Gate Accuracy":"100%. The official opening was not applicable as the call was answered by a gatekeeper, and the agent did not deliver the opening before confirming identity.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. The call was logically ended after confirming the contact was not available and no further steps were possible.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is perfect by default.","Mandatory Phrase Detection":"Yes. The agent used an approved closing sentence and followed protocol appropriately.","Debug Analytical Variables":"The Call Flow Completion Rate is 90% because the call ended with a valid outcome and proper closing, but no survey questions or official opening were delivered. Official Opening Gate Accuracy is 100% because the agent did not deliver the opening before confirming identity and did not speak to a gatekeeper improperly. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because the call logically ended after confirming the contact was unavailable. Verbatim Survey Compliance is 100% by default as no survey questions were asked. Mandatory Phrase Detection is Yes because the agent used an approved closing sentence and followed protocol.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4693,5389,5199,5598,5701,5802,5098,5567,5231,5133,5481],"average":5353.818181818182,"num_requests":11},"tool_calls":[{"tool_call_id":"267da3a5e05574eb","name":"end_call","type":"end_call","start_time_sec":143.976}],"from_number":"+14374657779","to_number":"+16046600228","direction":"outbound"},"event_timestamp":1775169701677} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6813 CALL ID: call_caa512c24027de2b63a157474da EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:47-06:00","email":"lori.wallis@gov.bc.ca","phone":"2508964954","firstName":"Lori","lastName":"Wallis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"17d0483a332c6394499ff12925022867","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.bc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:41:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:47","updated_utc_timestamp":"2026-04-02 17:41:42","created_timestamp":"2025-11-18 09:46:47","updated_timestamp":"2026-04-02 17:41:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6813\/automationEntryCounts"},"id":"6813","organization":null}],"fieldValue":{"contact":"6813","field":"76","value":"The agent called the provincial assessment center and reached a gatekeeper who informed that Lori Wallis is not working there and no new contact information was available. 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no de t\u00e9l\u00e9phone\u00a0: 6046600228\r\nATM \/ 20 November 2025 She hung up on me saying I am busy bye\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached gatekeeper who said Lori Wallis is unavailable\n2026 Apr 02 reached provincial assessment center, Lori Wallis not available, no new contact info","cdate":"2025-11-20T11:45:15-06:00","udate":"2026-04-02T17:41:42-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189285\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189285\/field"},"owner":"6813","id":"189285"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:47-06:00","email":"lori.wallis@gov.bc.ca","phone":"2508964954","firstName":"Lori","lastName":"Wallis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"17d0483a332c6394499ff12925022867","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.bc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:41:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:47","updated_utc_timestamp":"2026-04-02 17:41:43","created_timestamp":"2025-11-18 09:46:47","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:46:47-06:00","email":"lori.wallis@gov.bc.ca","phone":"2508964954","firstName":"Lori","lastName":"Wallis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"17d0483a332c6394499ff12925022867","socialdata_lastcheck":null,"email_local":"","email_domain":"gov.bc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:41:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:46:47","updated_utc_timestamp":"2026-04-02 17:41:43","created_timestamp":"2025-11-18 09:46:47","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:42:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d62fef645706dcf97b6e7f287d0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Salomeh","last_name":"Diaz","full_name":"Salomeh Diaz","contact_id":"7430","email":"NO-EMAIL977@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:58-06:00","email":"NO-EMAIL977@DUMMY.COM","phone":"3237747436","firstName":"Salomeh","lastName":"Diaz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"513fb3bdb02c9f9e0bbd728bcb5f94d1","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:58","updated_utc_timestamp":"2026-04-02 17:42:26","created_timestamp":"2025-11-21 10:28:58","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:42:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_23d50e3fe4cdbb4fa6b95513509","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Robert","last_name":"Santana","full_name":"Robert Santana","contact_id":"7380","email":"NO-EMAIL927@DUMMY.COM","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone: 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You have reached Jules by Nicole. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Robert?","words":[{"word":"Hello, ","start":1.298,"end":1.612},{"word":"may ","start":1.612,"end":1.774},{"word":"I ","start":1.774,"end":1.832},{"word":"please ","start":1.832,"end":2.064},{"word":"speak ","start":2.064,"end":2.273},{"word":"with ","start":2.273,"end":2.424},{"word":"Robert?","start":2.424,"end":2.993}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You have reached Jules by Nicole. ","words":[{"word":"Hello. ","start":3.661,"end":4.380999999999999},{"word":"You ","start":4.380999999999999,"end":4.701},{"word":"have ","start":4.701,"end":4.941},{"word":"reached ","start":4.941,"end":5.261},{"word":"Jules ","start":5.261,"end":5.5809999999999995},{"word":"by ","start":5.5809999999999995,"end":5.821},{"word":"Nicole. ","start":5.821,"end":6.1409997}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Robert?","words":[{"word":"Hello, ","start":1.298,"end":1.612},{"word":"may ","start":1.612,"end":1.774},{"word":"I ","start":1.774,"end":1.832},{"word":"please ","start":1.832,"end":2.064},{"word":"speak ","start":2.064,"end":2.273},{"word":"with ","start":2.273,"end":2.424},{"word":"Robert?","start":2.424,"end":2.993}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You have reached Jules by Nicole. ","words":[{"word":"Hello. ","start":3.661,"end":4.380999999999999},{"word":"You ","start":4.380999999999999,"end":4.701},{"word":"have ","start":4.701,"end":4.941},{"word":"reached ","start":4.941,"end":5.261},{"word":"Jules ","start":5.261,"end":5.5809999999999995},{"word":"by ","start":5.5809999999999995,"end":5.821},{"word":"Nicole. ","start":5.821,"end":6.1409997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/38fc01279d230e499232c4fd44f6b992e16e56e8b76fecdb4d3021fe82226e61/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/38fc01279d230e499232c4fd44f6b992e16e56e8b76fecdb4d3021fe82226e61/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/38fc01279d230e499232c4fd44f6b992e16e56e8b76fecdb4d3021fe82226e61/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":733.5,"p90":912.3,"p95":934.65,"p99":952.53,"min":510,"max":957,"num":2,"values":[957,510]},"tts":{"p50":243,"p90":257.4,"p95":259.2,"p99":260.64,"min":225,"max":261,"num":2,"values":[225,261]},"knowledge_base":{"p50":49,"p90":53,"p95":53.5,"p99":53.9,"min":44,"max":54,"num":2,"values":[44,54]},"asr":{"p50":30,"p90":525.9999999999998,"p95":1057.999999999999,"p99":1483.5999999999995,"min":19.999799999999595,"max":1590,"num":8,"values":[30,20,1590,70,19.999799999999595,30.000099999999293,30,29.99999999999909]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.6416667},{"product":"short_call_surcharge","cost":0.7000000000000001},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.7875},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0583333}],"total_duration_seconds":7,"total_duration_unit_price":0.4363095,"combined_cost":3.0541667},"call_analysis":{"call_summary":"The agent called to speak with Robert but reached a voicemail where Jules by Nicole answered instead. No further conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered as the call went to voicemail immediately, no questions asked, no valid outcome, and no closing spoken.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation since the call was not answered by the intended contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call did not proceed beyond voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the official opening was not delivered and no survey questions were asked. Official opening gate accuracy is 0% because the call was not answered by the intended contact and no identity confirmation occurred. Survey order integrity score is 0% due to no questions asked. Skip logic accuracy is 0% as no branching happened. Verbatim survey compliance is 0% because no survey was conducted. Mandatory phrase detection is 0% as no required phrases were spoken. The call ended in voicemail with no message left, so the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4695,4696],"average":4695.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+12133734034","direction":"outbound"},"event_timestamp":1775169744748} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7380 CALL ID: call_23d50e3fe4cdbb4fa6b95513509 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:31-06:00","email":"NO-EMAIL927@DUMMY.COM","phone":"3106004517","firstName":"Robert","lastName":"Santana","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"3a492ced7dffa9e83d85052ee869c96a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:31","updated_utc_timestamp":"2026-04-02 17:42:25","created_timestamp":"2025-11-21 10:28:31","updated_timestamp":"2026-04-02 17:42:25","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7380\/automationEntryCounts"},"id":"7380","organization":null}],"fieldValue":{"contact":"7380","field":"76","value":"The agent called to speak with Robert but reached a voicemail where Jules by Nicole answered instead. No further conversation took place.","cdate":"2026-04-02T17:42:25-05:00","udate":"2026-04-02T17:42:25-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403684\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403684\/field"},"owner":"7380","id":"403684"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:31-06:00","email":"NO-EMAIL927@DUMMY.COM","phone":"3106004517","firstName":"Robert","lastName":"Santana","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"3a492ced7dffa9e83d85052ee869c96a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:31","updated_utc_timestamp":"2026-04-02 17:42:25","created_timestamp":"2025-11-21 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:31-06:00","email":"NO-EMAIL927@DUMMY.COM","phone":"3106004517","firstName":"Robert","lastName":"Santana","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"3a492ced7dffa9e83d85052ee869c96a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:31","updated_utc_timestamp":"2026-04-02 17:42:27","created_timestamp":"2025-11-21 10:28:31","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:42:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_da2754e38755dc3fc1cd9fcc462","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rachele","last_name":"Zamani","full_name":"Rachele Zamani","contact_id":"7283","email":"rachele.zamani@capgroup.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached automated human resources system, no human 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:53-06:00","email":"rachele.zamani@capgroup.com","phone":"5593497850","firstName":"Rachele","lastName":"Zamani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660997","ua":"okhttp\/5.3.2","hash":"6a9fd28e3c9c7b64c8cd1ebdb232c44b","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:53","updated_utc_timestamp":"2026-04-02 17:42:26","created_timestamp":"2025-11-21 09:54:53","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:53-06:00","email":"rachele.zamani@capgroup.com","phone":"5593497850","firstName":"Rachele","lastName":"Zamani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168660997","ua":"okhttp\/5.3.2","hash":"6a9fd28e3c9c7b64c8cd1ebdb232c44b","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:53","updated_utc_timestamp":"2026-04-02 17:42:26","created_timestamp":"2025-11-21 09:54:53","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:42:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dcd8ed20b435679269ccd64771b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rischel","last_name":"Pike","full_name":"Rischel Pike","contact_id":"7301","email":"rischel.pike@capgroup.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:21:47-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_dcd8ed20b435679269ccd64771b","X-RetellAI-SipTraceId":"call_dcd8ed20b435679269ccd64771b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775169742955,"end_timestamp":1775169748253,"duration_ms":5298,"transcript":"User: You have reached an unassigned telephone number at the Capital Group companies. \n","transcript_object":[{"role":"user","content":"You have reached an unassigned telephone number at the Capital Group companies. 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Official opening not delivered (-20%), no questions asked (-25%), but valid outcome assigned (+5%) and call ended properly (+5%).","Official Opening Gate Accuracy":"100%. No official opening spoken before identity confirmation, and no gatekeeper interaction.","Survey Order Integrity Score":"100%. No survey questions asked, so no order violations.","Skip Logic Accuracy":"100%. No branching logic applied due to no survey questions.","Verbatim Survey Compliance":"N/A. No survey questions asked.","Mandatory Phrase Detection":"N/A. No mandatory phrases applicable due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate reduced due to lack of official opening and no survey questions asked, but increased for valid outcome and proper call ending. Official Opening Gate Accuracy is perfect as no opening was spoken before identity confirmation or to gatekeeper. Survey Order Integrity and Skip Logic Accuracy are perfect as no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are not applicable due to no conversation.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4727,5708],"average":5217.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+12134869000","direction":"outbound"},"event_timestamp":1775169752841} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7301 CALL ID: call_dcd8ed20b435679269ccd64771b EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call reached an unassigned telephone number at the Capital Group companies and was disconnected immediately.","cdate":"2026-04-02T17:42:33-05:00","udate":"2026-04-02T17:42:33-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403705\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403705\/field"},"owner":"7301","id":"403705"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"rischel.pike@capgroup.com","phone":"9499756205","firstName":"Rischel","lastName":"Pike","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414906","ua":"okhttp\/5.3.2","hash":"d4c593294c37f398074a9c16402cbe96","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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Number Reached","cdate":"2026-04-02T17:42:33-05:00","udate":"2026-04-02T17:42:33-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403707\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403707\/field"},"owner":"7301","id":"403707"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"rischel.pike@capgroup.com","phone":"9499756205","firstName":"Rischel","lastName":"Pike","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414906","ua":"okhttp\/5.3.2","hash":"d4c593294c37f398074a9c16402cbe96","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:42:33","created_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"rischel.pike@capgroup.com","phone":"9499756205","firstName":"Rischel","lastName":"Pike","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414906","ua":"okhttp\/5.3.2","hash":"d4c593294c37f398074a9c16402cbe96","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:42:34","created_timestamp":"2025-11-21 09:54:57","updated_timestamp":"2026-04-02 17:42:34","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:19:57","last_open_date":"2026-03-31 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:57-06:00","email":"rischel.pike@capgroup.com","phone":"9499756205","firstName":"Rischel","lastName":"Pike","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3450414906","ua":"okhttp\/5.3.2","hash":"d4c593294c37f398074a9c16402cbe96","socialdata_lastcheck":null,"email_local":"","email_domain":"capgroup.com","sentcnt":"7","rating_tstamp":"2026-03-31","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:57","updated_utc_timestamp":"2026-04-02 17:42:34","created_timestamp":"2025-11-21 09:54:57","updated_timestamp":"2026-04-02 17:42:34","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-03-31 11:19:57","last_open_date":"2026-03-31 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:42:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a36dce46b408371a7cce13be869","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sean","last_name":"Brennan","full_name":"Sean Brennan","contact_id":"7444","email":"NO-EMAIL991@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, message 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Mandatory phrase detection is No because the call did not include any required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4696],"average":4696,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19253764110","direction":"outbound"},"event_timestamp":1775169754960} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7444 CALL ID: call_a36dce46b408371a7cce13be869 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:29:06-06:00","email":"NO-EMAIL991@DUMMY.COM","phone":"8186356695","firstName":"Sean","lastName":"Brennan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"f1970050951bc527d7f46d4ce85e50b9","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:29:06","updated_utc_timestamp":"2026-04-02 17:42:35","created_timestamp":"2025-11-21 10:29:06","updated_timestamp":"2026-04-02 17:42:35","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7444\/automationEntryCounts"},"id":"7444","organization":null}],"fieldValue":{"contact":"7444","field":"76","value":"The call was answered by a voicemail or automated system, and the contact was not available to speak. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:29:06-06:00","email":"NO-EMAIL991@DUMMY.COM","phone":"8186356695","firstName":"Sean","lastName":"Brennan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"f1970050951bc527d7f46d4ce85e50b9","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:29:06","updated_utc_timestamp":"2026-04-02 17:42:35","created_timestamp":"2025-11-21 10:29:06","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:29:06-06:00","email":"NO-EMAIL991@DUMMY.COM","phone":"8186356695","firstName":"Sean","lastName":"Brennan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"f1970050951bc527d7f46d4ce85e50b9","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:29:06","updated_utc_timestamp":"2026-04-02 17:42:35","created_timestamp":"2025-11-21 10:29:06","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:42:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_15e5598a4122de0180a0fd010cc","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Elmo","last_name":"Mecsko","full_name":"Elmo Mecsko","contact_id":"7361","email":"NO-EMAIL908@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:21:48-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_15e5598a4122de0180a0fd010cc","X-RetellAI-SipTraceId":"call_15e5598a4122de0180a0fd010cc","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775169744232,"end_timestamp":1775169753951,"duration_ms":9719,"transcript":"Agent: Hello, may I please speak with Elmo?\nUser: Please leave your message for seven eight six two seven one four one four \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Elmo?","words":[{"word":"Hello, ","start":1.595,"end":1.92},{"word":"may ","start":1.92,"end":2.047},{"word":"I ","start":2.047,"end":2.117},{"word":"please ","start":2.117,"end":2.338},{"word":"speak ","start":2.338,"end":2.558},{"word":"with ","start":2.558,"end":2.732},{"word":"Elmo?","start":2.732,"end":3.371}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for seven eight six two seven one four one four ","words":[{"word":"Please ","start":3.3689999999999998,"end":3.6889998},{"word":"leave ","start":3.6889998,"end":3.929},{"word":"your ","start":3.929,"end":4.169},{"word":"message ","start":4.169,"end":4.409},{"word":"for ","start":4.409,"end":4.969},{"word":"seven ","start":4.969,"end":5.449},{"word":"eight ","start":5.449,"end":5.9289996},{"word":"six 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call was made to Elmo but went to voicemail, and the agent left a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, message left","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"15%. 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Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey interaction. The call ended with voicemail reached and message left, so the call was not successful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4714],"average":4714,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17862714141","direction":"outbound"},"event_timestamp":1775169757924} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7361 CALL ID: call_15e5598a4122de0180a0fd010cc EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:20-06:00","email":"NO-EMAIL908@DUMMY.COM","phone":"5033143821","firstName":"Elmo","lastName":"Mecsko","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"0c4390c219121aab258acdf69889048a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:20","updated_utc_timestamp":"2026-04-02 17:42:39","created_timestamp":"2025-11-21 10:28:20","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:20-06:00","email":"NO-EMAIL908@DUMMY.COM","phone":"5033143821","firstName":"Elmo","lastName":"Mecsko","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"0c4390c219121aab258acdf69889048a","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:20","updated_utc_timestamp":"2026-04-02 17:42:39","created_timestamp":"2025-11-21 10:28:20","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:42:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b4f1b356c1aa6f55d0d60b4e852","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lucia","last_name":"Wells","full_name":"Lucia Wells","contact_id":"7366","email":"NO-EMAIL913@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:21:47-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b4f1b356c1aa6f55d0d60b4e852","X-RetellAI-SipTraceId":"call_b4f1b356c1aa6f55d0d60b4e852","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775169738272,"end_timestamp":1775169758814,"duration_ms":20542,"transcript":"Agent: Hello, 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:42:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_adc32672630f6d4206d7bfff536","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gary","last_name":"Parkinson","full_name":"Gary Parkinson","contact_id":"8895","email":"pgary@ducommun.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:21:47-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_adc32672630f6d4206d7bfff536","X-RetellAI-SipTraceId":"call_adc32672630f6d4206d7bfff536","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775169761925,"end_timestamp":1775169765094,"duration_ms":3169,"transcript":"User: Call has been forwarded to an automated voice messaging system. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to an automated voice messaging system. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:44-05:00","email":"pgary@ducommun.com","phone":"2097453082","firstName":"Gary","lastName":"Parkinson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"984ce453a480d6c321b60d66729c74b4","socialdata_lastcheck":null,"email_local":"","email_domain":"ducommun.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:44","updated_utc_timestamp":"2026-04-02 17:42:50","created_timestamp":"2026-03-18 09:10:44","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:44-05:00","email":"pgary@ducommun.com","phone":"2097453082","firstName":"Gary","lastName":"Parkinson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"984ce453a480d6c321b60d66729c74b4","socialdata_lastcheck":null,"email_local":"","email_domain":"ducommun.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:44","updated_utc_timestamp":"2026-04-02 17:42:50","created_timestamp":"2026-03-18 09:10:44","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2026-03-18T09:10:44-05:00","email":"pgary@ducommun.com","phone":"2097453082","firstName":"Gary","lastName":"Parkinson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"984ce453a480d6c321b60d66729c74b4","socialdata_lastcheck":null,"email_local":"","email_domain":"ducommun.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:42:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:10:44","updated_utc_timestamp":"2026-04-02 17:42:50","created_timestamp":"2026-03-18 09:10:44","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:42:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6ebc567e88662779abbcdd5d1c2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Humaira","last_name":"Baig","full_name":"Humaira Baig","contact_id":"7436","email":"NO-EMAIL983@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:43:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_676b5fb909a82f801328f4e1f9f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Robin","last_name":"McDonald","full_name":"Robin McDonald","contact_id":"7233","email":"rmcdonald@skydance.com","orgname":"","bloc_notes_ac":"4242913411\r\nATM / 03 December 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"rmcdonald@skydance.com","phone":"4155312828","firstName":"Robin","lastName":"McDonald","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3aa1b998cd9ff61be6e1906911014e83","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:43:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:43:09","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"rmcdonald@skydance.com","phone":"4155312828","firstName":"Robin","lastName":"McDonald","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3aa1b998cd9ff61be6e1906911014e83","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:43:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:43:10","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"rmcdonald@skydance.com","phone":"4155312828","firstName":"Robin","lastName":"McDonald","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3aa1b998cd9ff61be6e1906911014e83","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:43:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:43:10","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"rmcdonald@skydance.com","phone":"4155312828","firstName":"Robin","lastName":"McDonald","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3aa1b998cd9ff61be6e1906911014e83","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:43:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:43:10","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"rmcdonald@skydance.com","phone":"4155312828","firstName":"Robin","lastName":"McDonald","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3aa1b998cd9ff61be6e1906911014e83","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:43:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:43:10","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"rmcdonald@skydance.com","phone":"4155312828","firstName":"Robin","lastName":"McDonald","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3aa1b998cd9ff61be6e1906911014e83","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:43:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:43:11","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:40-06:00","email":"rmcdonald@skydance.com","phone":"4155312828","firstName":"Robin","lastName":"McDonald","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3aa1b998cd9ff61be6e1906911014e83","socialdata_lastcheck":null,"email_local":"","email_domain":"skydance.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:43:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:40","updated_utc_timestamp":"2026-04-02 17:43:11","created_timestamp":"2025-11-21 09:54:40","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:43:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e592f27456530101b0e87afed8f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rey","last_name":"Valle","full_name":"Rey Valle","contact_id":"7279","email":"rey.valle@chi.frb.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:21:50-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e592f27456530101b0e87afed8f","X-RetellAI-SipTraceId":"call_e592f27456530101b0e87afed8f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775169795075,"end_timestamp":1775169799425,"duration_ms":4350,"transcript":"User: We're sorry. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:43:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_95e478908c765733781a33244b2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sarah","last_name":"Reynolds","full_name":"Sarah Reynolds","contact_id":"9127","email":"sarahnell.reynolds@soundtransit.org","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:43:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5484afb64f2c7622b899b5996ec","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shanelle","last_name":"Sua","full_name":"Shanelle Sua","contact_id":"7265","email":"shanelle.sua@nm.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:21:49-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5484afb64f2c7622b899b5996ec","X-RetellAI-SipTraceId":"call_5484afb64f2c7622b899b5996ec","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775169815489,"end_timestamp":1775169818690,"duration_ms":3201,"transcript":"User: You have reached the voice mailbox of \n","transcript_object":[{"role":"user","content":"You have reached the voice mailbox of ","words":[{"word":"You ","start":0.5870000000000001,"end":0.907},{"word":"have ","start":0.907,"end":1.147},{"word":"reached ","start":1.147,"end":1.387},{"word":"the ","start":1.387,"end":1.6269999},{"word":"voice ","start":1.6269999,"end":1.8669999},{"word":"mailbox ","start":1.8669999,"end":2.2670000000000003},{"word":"of ","start":2.2670000000000003,"end":2.587}]}],"transcript_with_tool_calls":[{"role":"user","content":"You have reached the voice mailbox of ","words":[{"word":"You ","start":0.5870000000000001,"end":0.907},{"word":"have ","start":0.907,"end":1.147},{"word":"reached ","start":1.147,"end":1.387},{"word":"the ","start":1.387,"end":1.6269999},{"word":"voice ","start":1.6269999,"end":1.8669999},{"word":"mailbox ","start":1.8669999,"end":2.2670000000000003},{"word":"of 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The call did not proceed beyond voicemail detection, no conversation or official opening occurred, and no questions were asked.","Official Opening Gate Accuracy":"100%. No official opening was spoken after identity confirmation because the call was not answered by a human, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as the call did not proceed.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The required phrases were not present as the call ended at voicemail without any agent speech.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 100% because no official opening was spoken without identity confirmation. Survey order integrity and skip logic accuracy are 100% by default as no survey questions or branching occurred. Verbatim survey compliance is 100% by default due to no questions asked. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"shanelle.sua@nm.com","phone":"2132437144","firstName":"Shanelle","lastName":"Sua","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"47b0b4a3fdd75bc61978974c8f813c5a","socialdata_lastcheck":null,"email_local":"","email_domain":"nm.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:43:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:43:44","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"shanelle.sua@nm.com","phone":"2132437144","firstName":"Shanelle","lastName":"Sua","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"47b0b4a3fdd75bc61978974c8f813c5a","socialdata_lastcheck":null,"email_local":"","email_domain":"nm.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:43:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:43:45","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"shanelle.sua@nm.com","phone":"2132437144","firstName":"Shanelle","lastName":"Sua","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"47b0b4a3fdd75bc61978974c8f813c5a","socialdata_lastcheck":null,"email_local":"","email_domain":"nm.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:43:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:43:45","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:44:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ec9ccb0f51657cb30c0ccc9aaf0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rebecca","last_name":"Gyr","full_name":"Rebecca Gyr","contact_id":"7117","email":"rebecca.gyr@primer.ai","orgname":"","bloc_notes_ac":"4156295013\r\nDec 3 2025 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Mandatory phrase detection is No because none of the required phrases were present in the voicemail call.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4690,5577,5627,4990,5018],"average":5180.4,"num_requests":5},"tool_calls":[{"tool_call_id":"dfa74cd9602b8633","name":"press_digit","type":"press_digit","start_time_sec":15.021,"latency_ms":0.9999999999994458,"success":true}],"from_number":"+14374657779","to_number":"+14156295013","direction":"outbound"},"event_timestamp":1775169845594} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7117 CALL ID: call_ec9ccb0f51657cb30c0ccc9aaf0 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:10-06:00","email":"rebecca.gyr@primer.ai","phone":"6504455864","firstName":"Rebecca","lastName":"Gyr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"d070156d3b942da2afd41971d525f755","socialdata_lastcheck":null,"email_local":"","email_domain":"primer.ai","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:44:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:10","updated_utc_timestamp":"2026-04-02 17:44:06","created_timestamp":"2025-11-21 09:54:10","updated_timestamp":"2026-04-02 17:44:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:23:41","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/automationEntryCounts"},"id":"7117","organization":null}],"fieldValue":{"contact":"7117","field":"76","value":"The call was an outbound attempt to reach a contact but was forwarded to voicemail. The agent tried to connect and confirm the contact but did not reach a human.","cdate":"2026-04-02T17:44:06-05:00","udate":"2026-04-02T17:44:06-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403848\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403848\/field"},"owner":"7117","id":"403848"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:10-06:00","email":"rebecca.gyr@primer.ai","phone":"6504455864","firstName":"Rebecca","lastName":"Gyr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"d070156d3b942da2afd41971d525f755","socialdata_lastcheck":null,"email_local":"","email_domain":"primer.ai","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:44:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:10","updated_utc_timestamp":"2026-04-02 17:44:06","created_timestamp":"2025-11-21 09:54:10","updated_timestamp":"2026-04-02 17:44:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:23:41","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7117\/automationEntryCounts"},"id":"7117","organization":null}],"fieldValue":{"contact":"7117","field":"77","value":"Call reached voicemail","cdate":"2026-04-02T17:44:06-05:00","udate":"2026-04-02T17:44:06-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403849\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403849\/field"},"owner":"7117","id":"403849"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:10-06:00","email":"rebecca.gyr@primer.ai","phone":"6504455864","firstName":"Rebecca","lastName":"Gyr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"d070156d3b942da2afd41971d525f755","socialdata_lastcheck":null,"email_local":"","email_domain":"primer.ai","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:44:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:10","updated_utc_timestamp":"2026-04-02 17:44:06","created_timestamp":"2025-11-21 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3 2025 vm\n2026 Apr 02 call reached voicemail, no human contact","cdate":"2025-12-03T11:11:32-06:00","udate":"2026-04-02T17:44:06-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234808\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234808\/field"},"owner":"7117","id":"234808"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:10-06:00","email":"rebecca.gyr@primer.ai","phone":"6504455864","firstName":"Rebecca","lastName":"Gyr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"d070156d3b942da2afd41971d525f755","socialdata_lastcheck":null,"email_local":"","email_domain":"primer.ai","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:44:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:10-06:00","email":"rebecca.gyr@primer.ai","phone":"6504455864","firstName":"Rebecca","lastName":"Gyr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"d070156d3b942da2afd41971d525f755","socialdata_lastcheck":null,"email_local":"","email_domain":"primer.ai","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:44:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:10","updated_utc_timestamp":"2026-04-02 17:44:07","created_timestamp":"2025-11-21 09:54:10","updated_timestamp":"2026-04-02 17:44:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:10-06:00","email":"rebecca.gyr@primer.ai","phone":"6504455864","firstName":"Rebecca","lastName":"Gyr","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"d070156d3b942da2afd41971d525f755","socialdata_lastcheck":null,"email_local":"","email_domain":"primer.ai","sentcnt":"7","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:44:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:10","updated_utc_timestamp":"2026-04-02 17:44:07","created_timestamp":"2025-11-21 09:54:10","updated_timestamp":"2026-04-02 17:44:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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call was an outbound attempt to reach the YMCA of Greater Seattle corporate office through their automated phone system. The agent repeatedly pressed the digit for the corporate office option but did not reach a human before the call ended due to maximum duration reached.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"05","bloc_notes":"2026 Apr 02 outbound call to YMCA of Greater Seattle corporate office, no human reached, call ended due to max duration","call_summary_title":"Unsuccessful call to YMCA corporate office","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation; the call only reached an automated menu.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as no survey was conducted.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing was possible.","Mandatory Phrase Detection":"0%. Required phrases were not present as no survey or closing was conducted.","Debug Analytical Variables":"The call did not progress beyond the automated menu, so the official opening was never delivered, resulting in a 0% Call Flow Completion Rate. Since no identity confirmation or official opening occurred, Official Opening Gate Accuracy is 0%. No survey questions were asked, so Survey Order Integrity and Skip Logic Accuracy are 100% by default. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to absence of survey and closing phrases.","IVR_detector":"Yes","call_sequence":"Not 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:44:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_17abacfd5489aa0914470077a81","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Robyn","last_name":"Bilauca","full_name":"Robyn Bilauca","contact_id":"6949","email":"robyn.bilauca@premieramerica.com","orgname":"","bloc_notes_ac":"6612528224\r\nATM / 28 November 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:44:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2adf1fde449ab39444b1c7443db","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Scott","last_name":"Beaird","full_name":"Scott Beaird","contact_id":"7004","email":"scott.beaird@pihhealth.org","orgname":"","bloc_notes_ac":"5629046177\r\nATM / 01 December 2025 VM\n2026 Apr 02 Attempted to reach Scott Beaird, employee; reached voicemail, no message 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:37-06:00","email":"ronell.warner@lifeworksnw.org","phone":"9712450796","firstName":"Ronell","lastName":"Warner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"71bce29b6ebf31c9ba268e58157147a2","socialdata_lastcheck":null,"email_local":"","email_domain":"lifeworksnw.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:44:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:37","updated_utc_timestamp":"2026-04-02 17:44:42","created_timestamp":"2025-11-21 09:54:37","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:37-06:00","email":"ronell.warner@lifeworksnw.org","phone":"9712450796","firstName":"Ronell","lastName":"Warner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"71bce29b6ebf31c9ba268e58157147a2","socialdata_lastcheck":null,"email_local":"","email_domain":"lifeworksnw.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:44:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:37","updated_utc_timestamp":"2026-04-02 17:44:42","created_timestamp":"2025-11-21 09:54:37","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:37-06:00","email":"ronell.warner@lifeworksnw.org","phone":"9712450796","firstName":"Ronell","lastName":"Warner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"71bce29b6ebf31c9ba268e58157147a2","socialdata_lastcheck":null,"email_local":"","email_domain":"lifeworksnw.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:44:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:37","updated_utc_timestamp":"2026-04-02 17:44:42","created_timestamp":"2025-11-21 09:54:37","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:37-06:00","email":"ronell.warner@lifeworksnw.org","phone":"9712450796","firstName":"Ronell","lastName":"Warner","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"71bce29b6ebf31c9ba268e58157147a2","socialdata_lastcheck":null,"email_local":"","email_domain":"lifeworksnw.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:44:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:37","updated_utc_timestamp":"2026-04-02 17:44:42","created_timestamp":"2025-11-21 09:54:37","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:45:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7b56e46d10d39e82b4bcaa5c3d3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ruth","last_name":"Zander","full_name":"Ruth Zander","contact_id":"7128","email":"rzander@sno-isle.org","orgname":"","bloc_notes_ac":"3605682898\r\nDec 3 2025 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May I speak with Ruth?","words":[{"word":"Ruth ","start":63.819,"end":64.144},{"word":"Zander, ","start":64.144,"end":64.55},{"word":"please.","start":64.55,"end":65.201},{"word":" My ","start":65.2465,"end":65.3865},{"word":"name ","start":65.3865,"end":65.5605},{"word":"is ","start":65.5605,"end":65.6885},{"word":"Ellen, ","start":65.6885,"end":65.9665},{"word":"and ","start":65.9665,"end":66.1065},{"word":"I’m ","start":66.1065,"end":66.2335},{"word":"calling ","start":66.2335,"end":66.5355},{"word":"on ","start":66.5355,"end":66.6405},{"word":"behalf ","start":66.6405,"end":66.9305},{"word":"of ","start":66.9305,"end":67.0345},{"word":"AtmanCo.","start":67.0345,"end":67.8015},{"word":" May ","start":67.847125,"end":68.056125},{"word":"I ","start":68.056125,"end":68.161125},{"word":"speak ","start":68.161125,"end":68.416125},{"word":"with ","start":68.416125,"end":68.602125},{"word":"Ruth?","start":68.602125,"end":69.101125}],"metadata":{"response_id":6}},{"role":"user","content":"Uh, she does not work at this branch. 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Do you happen to have her new contact information?","words":[{"word":"I ","start":73.141,"end":73.269},{"word":"understand.","start":73.269,"end":74},{"word":" Do ","start":74.04625,"end":74.18625},{"word":"you ","start":74.18625,"end":74.30225},{"word":"happen ","start":74.30225,"end":74.54625},{"word":"to ","start":74.54625,"end":74.62725},{"word":"have ","start":74.62725,"end":74.78925},{"word":"her ","start":74.78925,"end":74.91725},{"word":"new ","start":74.91725,"end":75.05725},{"word":"contact ","start":75.05725,"end":75.47425},{"word":"information?","start":75.47425,"end":76.27625}],"metadata":{"response_id":7}},{"role":"user","content":"Let's see. She would probably be at the at our service center. So let me look up the number for our service center. ","words":[{"word":"Let's ","start":79.008,"end":79.328},{"word":"see. 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","start":87.33799499999999,"end":87.57799}]},{"role":"agent","content":"Thank you, I appreciate your help.","words":[{"word":"Thank ","start":90.871,"end":91.161},{"word":"you, ","start":91.161,"end":91.335},{"word":"I ","start":91.335,"end":91.417},{"word":"appreciate ","start":91.417,"end":91.893},{"word":"your ","start":91.893,"end":92.032},{"word":"help.","start":92.032,"end":92.45}],"metadata":{"response_id":9}},{"role":"agent","content":"Just checking in—were you able to find the contact information for Ruth Zander at your service center?","words":[{"word":"Just ","start":103.751,"end":103.983},{"word":"checking ","start":103.983,"end":104.332},{"word":"in—were ","start":104.332,"end":104.993},{"word":"you ","start":104.993,"end":105.098},{"word":"able ","start":105.098,"end":105.284},{"word":"to ","start":105.284,"end":105.388},{"word":"find ","start":105.388,"end":105.597},{"word":"the ","start":105.597,"end":105.713},{"word":"contact ","start":105.713,"end":106.131},{"word":"information ","start":106.131,"end":106.63},{"word":"for ","start":106.63,"end":106.793},{"word":"Ruth ","start":106.793,"end":107.095},{"word":"Zander ","start":107.095,"end":107.617},{"word":"at ","start":107.617,"end":107.907},{"word":"your ","start":107.907,"end":108.058},{"word":"service ","start":108.058,"end":108.349},{"word":"center?","start":108.349,"end":108.836}],"metadata":{"response_id":10}},{"role":"user","content":"Hang on. Hang on. Okay. No. That's not the right number. ","words":[{"word":"Hang ","start":111.468,"end":111.788},{"word":"on. ","start":111.788,"end":112.188},{"word":"Hang ","start":112.188,"end":112.348005},{"word":"on. ","start":112.348005,"end":112.668005},{"word":"Okay. ","start":112.668005,"end":113.228},{"word":"No. ","start":113.308004,"end":113.62800399999999},{"word":"That's ","start":113.62800399999999,"end":113.948},{"word":"not ","start":113.948,"end":114.10799999999999},{"word":"the ","start":114.10799999999999,"end":114.188},{"word":"right ","start":114.188,"end":114.348005},{"word":"number. ","start":114.348005,"end":114.668005}]},{"role":"agent","content":"No worries at all. Thank you for checking, and thank you for your help. Goodbye.","words":[{"word":"No ","start":117.993,"end":118.179},{"word":"worries ","start":118.179,"end":118.527},{"word":"at ","start":118.527,"end":118.632},{"word":"all.","start":118.632,"end":118.98},{"word":" Thank ","start":119.026,"end":119.27},{"word":"you ","start":119.27,"end":119.375},{"word":"for ","start":119.375,"end":119.479},{"word":"checking, ","start":119.479,"end":119.839},{"word":"and ","start":119.839,"end":119.967},{"word":"thank ","start":119.967,"end":120.129},{"word":"you ","start":120.129,"end":120.234},{"word":"for ","start":120.234,"end":120.35},{"word":"your ","start":120.35,"end":120.489},{"word":"help.","start":120.489,"end":120.93},{"word":" Goodbye.","start":120.97645825195312,"end":121.76645825195313}],"metadata":{"response_id":11}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling the Snohomish Library. The library is currently open. The library is open Monday through Thursday from nine AM to eight PM. 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May I speak with Ruth?","words":[{"word":"Ruth ","start":63.819,"end":64.144},{"word":"Zander, ","start":64.144,"end":64.55},{"word":"please.","start":64.55,"end":65.201},{"word":" My ","start":65.2465,"end":65.3865},{"word":"name ","start":65.3865,"end":65.5605},{"word":"is ","start":65.5605,"end":65.6885},{"word":"Ellen, ","start":65.6885,"end":65.9665},{"word":"and ","start":65.9665,"end":66.1065},{"word":"I’m ","start":66.1065,"end":66.2335},{"word":"calling ","start":66.2335,"end":66.5355},{"word":"on ","start":66.5355,"end":66.6405},{"word":"behalf ","start":66.6405,"end":66.9305},{"word":"of ","start":66.9305,"end":67.0345},{"word":"AtmanCo.","start":67.0345,"end":67.8015},{"word":" May ","start":67.847125,"end":68.056125},{"word":"I ","start":68.056125,"end":68.161125},{"word":"speak ","start":68.161125,"end":68.416125},{"word":"with ","start":68.416125,"end":68.602125},{"word":"Ruth?","start":68.602125,"end":69.101125}],"metadata":{"response_id":6}},{"role":"user","content":"Uh, she does not work at this branch. ","words":[{"word":"Uh, ","start":70.117994,"end":70.517996},{"word":"she ","start":70.517996,"end":70.83799499999999},{"word":"does ","start":70.83799499999999,"end":71.07799},{"word":"not ","start":71.07799,"end":71.238},{"word":"work ","start":71.238,"end":71.318},{"word":"at ","start":71.318,"end":71.47799499999999},{"word":"this ","start":71.47799499999999,"end":71.63799999999999},{"word":"branch. ","start":71.63799999999999,"end":71.797995}]},{"role":"agent","content":"I understand. Do you happen to have her new contact information?","words":[{"word":"I ","start":73.141,"end":73.269},{"word":"understand.","start":73.269,"end":74},{"word":" Do ","start":74.04625,"end":74.18625},{"word":"you ","start":74.18625,"end":74.30225},{"word":"happen ","start":74.30225,"end":74.54625},{"word":"to ","start":74.54625,"end":74.62725},{"word":"have ","start":74.62725,"end":74.78925},{"word":"her ","start":74.78925,"end":74.91725},{"word":"new ","start":74.91725,"end":75.05725},{"word":"contact ","start":75.05725,"end":75.47425},{"word":"information?","start":75.47425,"end":76.27625}],"metadata":{"response_id":7}},{"role":"user","content":"Let's see. She would probably be at the at our service center. So let me look up the number for our service center. ","words":[{"word":"Let's ","start":79.008,"end":79.328},{"word":"see. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:46:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c8b4d59d09c916934df0f60a165","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Summer","last_name":"Valdez","full_name":"Summer Valdez","contact_id":"7010","email":"suvaldez@coh.org","orgname":"","bloc_notes_ac":"8008264673\r\nATM / 01 December 2025 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:44-06:00","email":"suvaldez@coh.org","phone":"3234007644","firstName":"Summer","lastName":"Valdez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"85f2f14595c255fc2ef6a46aa2c14f86","socialdata_lastcheck":null,"email_local":"","email_domain":"coh.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:46:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:44","updated_utc_timestamp":"2026-04-02 17:46:43","created_timestamp":"2025-11-21 09:53:44","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:50-06:00","email":"smikayelyan@paymentcloudinc.com","phone":"2136748812","firstName":"Sona","lastName":"Mikayelyan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"36925fa5830ae7fb0bf5a8559bd8edab","socialdata_lastcheck":null,"email_local":"","email_domain":"paymentcloudinc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:46:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:50","updated_utc_timestamp":"2026-04-02 17:46:54","created_timestamp":"2025-11-21 09:54:50","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:50-06:00","email":"smikayelyan@paymentcloudinc.com","phone":"2136748812","firstName":"Sona","lastName":"Mikayelyan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"36925fa5830ae7fb0bf5a8559bd8edab","socialdata_lastcheck":null,"email_local":"","email_domain":"paymentcloudinc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:46:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:50","updated_utc_timestamp":"2026-04-02 17:46:54","created_timestamp":"2025-11-21 09:54:50","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:03 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_419c4ff913e06d22f1a372187e5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Veshal","last_name":"Kauuraa","full_name":"Veshal Kauuraa","contact_id":"7288","email":"veshal.k@hiltonfoundation.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no human 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:54-06:00","email":"veshal.k@hiltonfoundation.org","phone":"8185400544","firstName":"Veshal","lastName":"Kauuraa","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"67b5de005f683af7687c5ca656e87803","socialdata_lastcheck":null,"email_local":"","email_domain":"hiltonfoundation.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:54","updated_utc_timestamp":"2026-04-02 17:47:04","created_timestamp":"2025-11-21 09:54:54","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f1e1386cd9624ea42de6b0785a8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tracey","last_name":"Dixon","full_name":"Tracey Dixon","contact_id":"8229","email":"tdixon@mulgrave.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:26:25-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f1e1386cd9624ea42de6b0785a8","X-RetellAI-SipTraceId":"call_f1e1386cd9624ea42de6b0785a8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170020574,"end_timestamp":1775170023504,"duration_ms":2930,"transcript":"User: Hello. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:33:54-06:00","email":"tdixon@mulgrave.com","phone":"6049136050","firstName":"Tracey","lastName":"Dixon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"14eecfea52a30acd8127e4a016f1162c","socialdata_lastcheck":null,"email_local":"","email_domain":"mulgrave.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:33:54","updated_utc_timestamp":"2026-04-02 17:47:08","created_timestamp":"2025-11-27 10:33:54","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d070e5d7e4efaae4ad094b453f8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shannon","last_name":"Mulhall","full_name":"Shannon Mulhall","contact_id":"7349","email":"shannon.mulhall@fresno.gov","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_419c4ff913e06d22f1a372187e5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Veshal","last_name":"Kauuraa","full_name":"Veshal Kauuraa","contact_id":"7288","email":"veshal.k@hiltonfoundation.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no human 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agent called Veshal but the call was forwarded to voicemail, so no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was attempted but no conversation occurred, no questions were asked, and no valid outcome was reached.","Official Opening Gate Accuracy":"0%. The official opening was attempted but no identity confirmation occurred as the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred due to voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"No. The required phrases were not spoken as the call went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call was forwarded to voicemail and no conversation or survey questions took place. Official opening gate accuracy is 0% because the opening was attempted without identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no questions being asked. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4713],"average":4713,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18188513710","direction":"outbound"},"event_timestamp":1775170023649} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7288 CALL ID: call_419c4ff913e06d22f1a372187e5 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:54-06:00","email":"veshal.k@hiltonfoundation.org","phone":"8185400544","firstName":"Veshal","lastName":"Kauuraa","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"67b5de005f683af7687c5ca656e87803","socialdata_lastcheck":null,"email_local":"","email_domain":"hiltonfoundation.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:54","updated_utc_timestamp":"2026-04-02 17:47:06","created_timestamp":"2025-11-21 09:54:54","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_23603b83ed1f0ee0c365d39fd6b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Teresa","last_name":"Osorio","full_name":"Teresa Osorio","contact_id":"7022","email":"tosorio@beshayenterprises.com","orgname":"","bloc_notes_ac":"9516964433\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message 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This is Olivia. \nAgent: Hello Olivia, may I please speak with Teresa?\nUser: She's not in right now. Can I take a message? \nAgent: Thank you for letting me know. When do you think would be the best date and time to reach Teresa?\nUser: I don't know. \nAgent: No worries, I'll call back later. Goodbye.\n","transcript_object":[{"role":"user","content":"Good afternoon. This is Olivia. ","words":[{"word":"Good ","start":0.271,"end":0.5910000000000001},{"word":"afternoon. ","start":0.5910000000000001,"end":0.991},{"word":"This ","start":0.991,"end":1.151},{"word":"is ","start":1.151,"end":1.2309998999999998},{"word":"Olivia. 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When do you think would be the best date and time to reach Teresa?","words":[{"word":"Thank ","start":9.244,"end":9.488},{"word":"you ","start":9.488,"end":9.616},{"word":"for ","start":9.616,"end":9.755},{"word":"letting ","start":9.755,"end":10.034},{"word":"me ","start":10.034,"end":10.127},{"word":"know.","start":10.127,"end":10.556},{"word":" When ","start":10.568208251953125,"end":10.753208251953126},{"word":"do ","start":10.753208251953126,"end":10.823208251953124},{"word":"you ","start":10.823208251953124,"end":10.928208251953125},{"word":"think ","start":10.928208251953125,"end":11.102208251953124},{"word":"would ","start":11.102208251953124,"end":11.264208251953125},{"word":"be ","start":11.264208251953125,"end":11.369208251953125},{"word":"the ","start":11.369208251953125,"end":11.508208251953125},{"word":"best ","start":11.508208251953125,"end":11.798208251953126},{"word":"date ","start":11.798208251953126,"end":12.007208251953125},{"word":"and ","start":12.007208251953125,"end":12.112208251953126},{"word":"time ","start":12.112208251953126,"end":12.367208251953125},{"word":"to ","start":12.367208251953125,"end":12.495208251953125},{"word":"reach ","start":12.495208251953125,"end":12.750208251953126},{"word":"Teresa?","start":12.750208251953126,"end":13.482208251953125}],"metadata":{"response_id":3}},{"role":"user","content":"I don't know. ","words":[{"word":"I ","start":15.621,"end":15.941},{"word":"don't ","start":15.941,"end":16.180999999999997},{"word":"know. ","start":16.180999999999997,"end":16.340999999999998}]},{"role":"agent","content":"No worries, I'll call back later. Goodbye.","words":[{"word":"No ","start":19.303,"end":19.477},{"word":"worries, ","start":19.477,"end":19.837},{"word":"I'll ","start":19.837,"end":20.023},{"word":"call ","start":20.023,"end":20.197},{"word":"back ","start":20.197,"end":20.394},{"word":"later. ","start":20.394,"end":20.905},{"word":"Goodbye.","start":20.951166748046877,"end":21.555166748046876}],"metadata":{"response_id":4}}],"transcript_with_tool_calls":[{"role":"user","content":"Good afternoon. This is Olivia. ","words":[{"word":"Good ","start":0.271,"end":0.5910000000000001},{"word":"afternoon. ","start":0.5910000000000001,"end":0.991},{"word":"This ","start":0.991,"end":1.151},{"word":"is ","start":1.151,"end":1.2309998999999998},{"word":"Olivia. 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When do you think would be the best date and time to reach Teresa?","words":[{"word":"Thank ","start":9.244,"end":9.488},{"word":"you ","start":9.488,"end":9.616},{"word":"for ","start":9.616,"end":9.755},{"word":"letting ","start":9.755,"end":10.034},{"word":"me ","start":10.034,"end":10.127},{"word":"know.","start":10.127,"end":10.556},{"word":" When ","start":10.568208251953125,"end":10.753208251953126},{"word":"do ","start":10.753208251953126,"end":10.823208251953124},{"word":"you ","start":10.823208251953124,"end":10.928208251953125},{"word":"think ","start":10.928208251953125,"end":11.102208251953124},{"word":"would ","start":11.102208251953124,"end":11.264208251953125},{"word":"be ","start":11.264208251953125,"end":11.369208251953125},{"word":"the ","start":11.369208251953125,"end":11.508208251953125},{"word":"best ","start":11.508208251953125,"end":11.798208251953126},{"word":"date ","start":11.798208251953126,"end":12.007208251953125},{"word":"and ","start":12.007208251953125,"end":12.112208251953126},{"word":"time ","start":12.112208251953126,"end":12.367208251953125},{"word":"to ","start":12.367208251953125,"end":12.495208251953125},{"word":"reach ","start":12.495208251953125,"end":12.750208251953126},{"word":"Teresa?","start":12.750208251953126,"end":13.482208251953125}],"metadata":{"response_id":3}},{"role":"user","content":"I don't know. 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:46-06:00","email":"tosorio@beshayenterprises.com","phone":"6197159069","firstName":"Teresa","lastName":"Osorio","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"754c0985289f2bc615ab1bad0f634c2e","socialdata_lastcheck":null,"email_local":"","email_domain":"beshayenterprises.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:46","updated_utc_timestamp":"2026-04-02 17:47:17","created_timestamp":"2025-11-21 09:53:46","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e97d730e5ed2e26b96d08afa3ec","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tadpole","last_name":"Triplett","full_name":"Tadpole 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call was an outbound attempt to reach the contact but went to voicemail and was disconnected shortly after.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No. None of the required phrases were spoken due to call ending at voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity is 0% as no questions were asked. Skip logic accuracy is 0% due to no branching. Verbatim survey compliance is 0% because no survey was conducted. Mandatory phrase detection is No because no required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4712],"average":4712,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13105673333","direction":"outbound"},"event_timestamp":1775170040812} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7381 CALL ID: call_e97d730e5ed2e26b96d08afa3ec EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c345da7a60604682eb83b3d1a8e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Victor","last_name":"Bui","full_name":"Victor Bui","contact_id":"7024","email":"vbui@lafoodbank.org","orgname":"","bloc_notes_ac":"3232340943\r\nATM / 01 December 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 reached receptionist Veronica who confirmed Victor from HR; Victor unavailable, voicemail 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speaking with Victor?","words":[{"word":"Sorry, ","start":13.895,"end":14.22},{"word":"am ","start":14.22,"end":14.36},{"word":"I ","start":14.36,"end":14.429},{"word":"speaking ","start":14.429,"end":14.708},{"word":"with ","start":14.708,"end":14.882},{"word":"Victor?","start":14.882,"end":15.486}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Victor?","words":[{"word":"Hello, ","start":1.077,"end":1.414},{"word":"may ","start":1.414,"end":1.564},{"word":"I ","start":1.564,"end":1.634},{"word":"please ","start":1.634,"end":1.832},{"word":"speak ","start":1.832,"end":2.029},{"word":"with ","start":2.029,"end":2.168},{"word":"Victor?","start":2.168,"end":2.702}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry, am I speaking with Victor?","words":[{"word":"Sorry, ","start":13.895,"end":14.22},{"word":"am ","start":14.22,"end":14.36},{"word":"I ","start":14.36,"end":14.429},{"word":"speaking ","start":14.429,"end":14.708},{"word":"with ","start":14.708,"end":14.882},{"word":"Victor?","start":14.882,"end":15.486}],"metadata":{"response_id":1}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/5d7944cf8969c6cd7ad0ffb2c316261c1dd8a15500d452778bf24b6fe8a213ec/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/5d7944cf8969c6cd7ad0ffb2c316261c1dd8a15500d452778bf24b6fe8a213ec/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5d7944cf8969c6cd7ad0ffb2c316261c1dd8a15500d452778bf24b6fe8a213ec/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5d7944cf8969c6cd7ad0ffb2c316261c1dd8a15500d452778bf24b6fe8a213ec/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":669.5,"p90":705.1,"p95":709.55,"p99":713.11,"min":625,"max":714,"num":2,"values":[714,625]},"tts":{"p50":244.5,"p90":264.1,"p95":266.55,"p99":268.51,"min":220,"max":269,"num":2,"values":[269,220]},"knowledge_base":{"p50":49,"p90":49,"p95":49,"p99":49,"min":49,"max":49,"num":1,"values":[49]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":3.7583333},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":2.7333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":4.6125},{"product":"llm_token_surcharge","cost":1.6},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.3416667}],"total_duration_seconds":41,"total_duration_unit_price":0.3181911,"combined_cost":13.0458333},"call_analysis":{"call_summary":"The 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Official opening was not delivered and no questions were asked, call ended prematurely.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation as the call ended before confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable due to no questions asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to call ending early.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the official opening was not delivered and no survey questions were asked. Official Opening Gate Accuracy is 0% because the official opening phrase was not spoken after identity confirmation; the call ended before confirmation. Survey Order Integrity Score and Skip Logic Accuracy are 100% by default as no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey interaction. The call was disconnected by user hangup shortly after initial greeting, no human was reached or answered.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4690,4704],"average":4697,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+13232340943","direction":"outbound"},"event_timestamp":1775170048372} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7024 CALL ID: call_c345da7a60604682eb83b3d1a8e EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5f774368edf53b6a7d27e1a8904","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Patrick","last_name":"Casale","full_name":"Patrick 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:25-05:00","email":"patrick@multicarebenefits.com","phone":"7022861014","firstName":"Patrick","lastName":"Casale","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"9b6fa8d6e98899cb6cfcc40c3662d814","socialdata_lastcheck":null,"email_local":"","email_domain":"multicarebenefits.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:25","updated_utc_timestamp":"2026-04-02 17:47:33","created_timestamp":"2025-08-19 12:52:25","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_94c59380c60c21ccef190adb38c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Thor","last_name":"O'Neill","full_name":"Thor O'Neill","contact_id":"6587","email":"thor@purposemed.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 8557190483\r\nATM Nov 20 2025 not interested\n2026 Apr 02 call reached voicemail, no message 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bother you—am I speaking with Thor?","words":[{"word":"Sorry ","start":14.048,"end":14.315},{"word":"to ","start":14.315,"end":14.408},{"word":"bother ","start":14.408,"end":14.686},{"word":"you—am ","start":14.686,"end":15.058},{"word":"I ","start":15.058,"end":15.151},{"word":"speaking ","start":15.151,"end":15.453},{"word":"with ","start":15.453,"end":15.592},{"word":"Thor?","start":15.592,"end":16.126}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Thor?","words":[{"word":"Hello, ","start":0.91,"end":1.258},{"word":"may ","start":1.258,"end":1.397},{"word":"I ","start":1.397,"end":1.456},{"word":"please ","start":1.456,"end":1.665},{"word":"speak ","start":1.665,"end":1.862},{"word":"with ","start":1.862,"end":2.001},{"word":"Thor?","start":2.001,"end":2.582}],"metadata":{"response_id":0}},{"role":"agent","content":"Sorry to bother you—am I speaking with Thor?","words":[{"word":"Sorry ","start":14.048,"end":14.315},{"word":"to ","start":14.315,"end":14.408},{"word":"bother ","start":14.408,"end":14.686},{"word":"you—am ","start":14.686,"end":15.058},{"word":"I ","start":15.058,"end":15.151},{"word":"speaking ","start":15.151,"end":15.453},{"word":"with 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Official opening was not delivered, and no survey questions were asked, but a valid outcome was assigned due to call termination and closing was not spoken.","Official Opening Gate Accuracy":"0%. Official opening phrase was not spoken after identity confirmation; only identity confirmation was attempted.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applied as no survey questions were asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with wording.","Mandatory Phrase Detection":"0%. Required phrases such as 'for statistical purposes' and approved closing sentence were not detected.","Debug Analytical Variables":"Call Flow Completion Rate is low due to lack of official opening and survey questions, but a valid outcome was assigned. Official Opening Gate Accuracy is zero because the official opening phrase was never spoken after identity confirmation. Survey Order Integrity and Skip Logic Accuracy are perfect as no survey questions were asked. Verbatim Survey Compliance and Mandatory Phrase Detection are zero due to absence of survey questions and closing phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4678,4692],"average":4685,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+18557190483","direction":"outbound"},"event_timestamp":1775170051278} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6587 CALL ID: call_94c59380c60c21ccef190adb38c EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:41-05:00","email":"paul.averna@cubic.com","phone":"7035095631","firstName":"Paul","lastName":"Averna","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"bd873c7a2a13b8832ee1990a5021b1f1","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:41","updated_utc_timestamp":"2026-04-02 17:47:44","created_timestamp":"2025-08-21 15:51:41","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:51:41-05:00","email":"paul.averna@cubic.com","phone":"7035095631","firstName":"Paul","lastName":"Averna","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"bd873c7a2a13b8832ee1990a5021b1f1","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:51:41","updated_utc_timestamp":"2026-04-02 17:47:44","created_timestamp":"2025-08-21 15:51:41","updated_timestamp":"2026-04-02 17:47:44","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2913\/automationEntryCounts"},"id":"2913","organization":null}],"fieldValue":{"contact":"2913","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_fc92055486c5b9e700f3cccb443","cdate":"2026-04-02T17:47:44-05:00","udate":"2026-04-02T17:47:44-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403970\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403970\/field"},"owner":"2913","id":"403970"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a49885b4a964a300594f7427d25","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Raven","last_name":"Kao","full_name":"Raven Kao","contact_id":"5768","email":"ravenkao@gmail.com","orgname":"","bloc_notes_ac":"Dec 15 ok registration to assessment\nATM Dec 1 2025 ok webinar","extension":"","toronto_current_time":"2026-04-02T18:01:46-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a49885b4a964a300594f7427d25","X-RetellAI-SipTraceId":"call_a49885b4a964a300594f7427d25","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170052676,"end_timestamp":1775170054930,"duration_ms":2254,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.195,"end":0.515},{"word":"call ","start":0.515,"end":0.7549999700000001},{"word":"has ","start":0.7549999700000001,"end":0.995},{"word":"been ","start":0.995,"end":1.155},{"word":"forwarded ","start":1.155,"end":1.4749999},{"word":"to ","start":1.4749999,"end":1.7149999999999999},{"word":"voice ","start":1.7149999999999999,"end":1.9549999999999998},{"word":"mail. ","start":1.9549999999999998,"end":2.115}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.195,"end":0.515},{"word":"call ","start":0.515,"end":0.7549999700000001},{"word":"has ","start":0.7549999700000001,"end":0.995},{"word":"been ","start":0.995,"end":1.155},{"word":"forwarded ","start":1.155,"end":1.4749999},{"word":"to ","start":1.4749999,"end":1.7149999999999999},{"word":"voice ","start":1.7149999999999999,"end":1.9549999999999998},{"word":"mail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching logic were executed. Verbatim survey compliance and mandatory phrase detection are 0% because no scripted phrases were spoken. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:25:10-05:00","email":"ravenkao@gmail.com","phone":"6723550437","firstName":"Raven","lastName":"Kao","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"c1cfd4dc5cfccb20230c2a180b18cb59","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-01-14T08:07:11-06:00","udate":"2026-04-02T17:47:44-05:00","edate":"2026-01-13T12:59:08-06:00","deleted_at":null,"created_utc_timestamp":"2025-10-30 16:25:10","updated_utc_timestamp":"2026-04-02 17:47:44","created_timestamp":"2025-10-30 16:25:10","updated_timestamp":"2026-04-02 17:47:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_aedebf71c77e790f248ad5336d9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Pat","last_name":"Casey","full_name":"Pat Casey","contact_id":"1242","email":"pat.casey@servicenow.com","orgname":"","bloc_notes_ac":"Nov 18 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:21:49-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_aedebf71c77e790f248ad5336d9","X-RetellAI-SipTraceId":"call_aedebf71c77e790f248ad5336d9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170049434,"end_timestamp":1775170051984,"duration_ms":2550,"transcript":"User: The person you're trying to reach is not available. \n","transcript_object":[{"role":"user","content":"The person you're trying to reach is not available. ","words":[{"word":"The ","start":0.023,"end":0.343},{"word":"person ","start":0.343,"end":0.663},{"word":"you're ","start":0.663,"end":0.903},{"word":"trying ","start":0.903,"end":1.143},{"word":"to ","start":1.143,"end":1.303},{"word":"reach ","start":1.303,"end":1.543},{"word":"is ","start":1.543,"end":1.783},{"word":"not ","start":1.783,"end":2.023},{"word":"available. ","start":2.023,"end":2.343}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you're trying to reach is not available. ","words":[{"word":"The ","start":0.023,"end":0.343},{"word":"person ","start":0.343,"end":0.663},{"word":"you're ","start":0.663,"end":0.903},{"word":"trying ","start":0.903,"end":1.143},{"word":"to ","start":1.143,"end":1.303},{"word":"reach ","start":1.303,"end":1.543},{"word":"is ","start":1.543,"end":1.783},{"word":"not ","start":1.783,"end":2.023},{"word":"available. 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The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No. Required phrases were not present as the call was not answered by a human.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail with no conversation or valid finish state. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching occurred. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to no human answer and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4695],"average":4695,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18583539721","direction":"outbound"},"event_timestamp":1775170064168} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1242 CALL ID: call_aedebf71c77e790f248ad5336d9 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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reached, no answer","cdate":"2026-04-02T17:47:44-05:00","udate":"2026-04-02T17:47:44-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403972\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403972\/field"},"owner":"1242","id":"403972"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:52:21-05:00","email":"pat.casey@servicenow.com","phone":"8583539721","firstName":"Pat","lastName":"Casey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"6072b85982a267bebe4bf1249afb450a","socialdata_lastcheck":null,"email_local":"","email_domain":"servicenow.com","sentcnt":"14","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:21","updated_utc_timestamp":"2026-04-02 17:47:45","created_timestamp":"2025-08-19 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:21-05:00","email":"pat.casey@servicenow.com","phone":"8583539721","firstName":"Pat","lastName":"Casey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"6072b85982a267bebe4bf1249afb450a","socialdata_lastcheck":null,"email_local":"","email_domain":"servicenow.com","sentcnt":"14","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:21","updated_utc_timestamp":"2026-04-02 17:47:46","created_timestamp":"2025-08-19 12:52:21","updated_timestamp":"2026-04-02 17:47:46","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:21-05:00","email":"pat.casey@servicenow.com","phone":"8583539721","firstName":"Pat","lastName":"Casey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"6072b85982a267bebe4bf1249afb450a","socialdata_lastcheck":null,"email_local":"","email_domain":"servicenow.com","sentcnt":"14","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:21","updated_utc_timestamp":"2026-04-02 17:47:47","created_timestamp":"2025-08-19 12:52:21","updated_timestamp":"2026-04-02 17:47:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_152b1d746b4041cbb33a0692b2c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sandra","last_name":"Haas","full_name":"Sandra Haas","contact_id":"7379","email":"NO-EMAIL926@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:44-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_152b1d746b4041cbb33a0692b2c","X-RetellAI-SipTraceId":"call_152b1d746b4041cbb33a0692b2c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170057899,"end_timestamp":1775170060701,"duration_ms":2802,"transcript":"User: Hi. It's Chris. Please leave a message. \n","transcript_object":[{"role":"user","content":"Hi. It's Chris. Please leave a message. ","words":[{"word":"Hi. ","start":0.42599998,"end":0.82599995},{"word":"It's ","start":0.82599995,"end":1.066},{"word":"Chris. ","start":1.066,"end":1.6259999},{"word":"Please ","start":1.6259999,"end":1.946},{"word":"leave ","start":1.946,"end":2.1859998},{"word":"a ","start":2.1859998,"end":2.266},{"word":"message. ","start":2.266,"end":2.506}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. It's Chris. Please leave a message. ","words":[{"word":"Hi. ","start":0.42599998,"end":0.82599995},{"word":"It's ","start":0.82599995,"end":1.066},{"word":"Chris. ","start":1.066,"end":1.6259999},{"word":"Please ","start":1.6259999,"end":1.946},{"word":"leave ","start":1.946,"end":2.1859998},{"word":"a ","start":2.1859998,"end":2.266},{"word":"message. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . Required phrases were not spoken due to no human contact.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail with no message left, resulting in no conversation or survey questions asked. Therefore, all metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4695,4687],"average":4691,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+13107028602","direction":"outbound"},"event_timestamp":1775170064638} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7379 CALL ID: call_152b1d746b4041cbb33a0692b2c EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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The call ended prematurely due to reaching an automated number change notification system, leading to an invalid number disposition code 08.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4722,5621,5631,5462,5366],"average":5360.4,"num_requests":5},"tool_calls":[{"tool_call_id":"0e0f045c0c1c2705","name":"press_digit","type":"press_digit","start_time_sec":27.254,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+14244443771","direction":"outbound"},"event_timestamp":1775170067017} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2116 CALL ID: call_967dcae30dd69888c3165e53ca0 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:17-05:00","email":"pegah.niktash@dialpad.com","phone":"4244443771","firstName":"Pegah","lastName":"Niktash","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"72b0fadeafccd32c3d166bcdeb12154c","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:17","updated_utc_timestamp":"2026-04-02 17:47:47","created_timestamp":"2025-08-21 15:39:17","updated_timestamp":"2026-04-02 17:47:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2116\/automationEntryCounts"},"id":"2116","organization":null}],"fieldValue":{"contact":"2116","field":"76","value":"The call was made to Pegah but reached a number change notification and directory assistance system instead. The agent attempted to navigate the system by pressing a digit, but the call was ultimately not completed as the system ended the call.","cdate":"2026-04-02T17:47:47-05:00","udate":"2026-04-02T17:47:47-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403990\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403990\/field"},"owner":"2116","id":"403990"}} FIELD 77 → HTTP 201 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reached number change notification system","cdate":"2026-04-02T17:47:47-05:00","udate":"2026-04-02T17:47:47-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403992\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/403992\/field"},"owner":"2116","id":"403992"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:39:17-05:00","email":"pegah.niktash@dialpad.com","phone":"4244443771","firstName":"Pegah","lastName":"Niktash","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"72b0fadeafccd32c3d166bcdeb12154c","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:17","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:17-05:00","email":"pegah.niktash@dialpad.com","phone":"4244443771","firstName":"Pegah","lastName":"Niktash","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"72b0fadeafccd32c3d166bcdeb12154c","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:17","updated_utc_timestamp":"2026-04-02 17:47:48","created_timestamp":"2025-08-21 15:39:17","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:17-05:00","email":"pegah.niktash@dialpad.com","phone":"4244443771","firstName":"Pegah","lastName":"Niktash","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"72b0fadeafccd32c3d166bcdeb12154c","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:17","updated_utc_timestamp":"2026-04-02 17:47:48","created_timestamp":"2025-08-21 15:39:17","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:17-05:00","email":"pegah.niktash@dialpad.com","phone":"4244443771","firstName":"Pegah","lastName":"Niktash","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"72b0fadeafccd32c3d166bcdeb12154c","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:47:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:17","updated_utc_timestamp":"2026-04-02 17:47:48","created_timestamp":"2025-08-21 15:39:17","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_426ec8a3a1a0d8859658498fa41","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Heidi","last_name":"Fishbein","full_name":"Heidi Fishbein","contact_id":"5799","email":"NO-EMAIL590@DUMMY.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 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Verbatim survey compliance and mandatory phrase detection are 0% due to lack of interaction. Overall, the call was unsuccessful due to no human answer and immediate voicemail detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4700],"average":4700,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19167911799","direction":"outbound"},"event_timestamp":1775170068453} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5799 CALL ID: call_426ec8a3a1a0d8859658498fa41 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:47:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_61edde1941cb2ff46cfa01fbb5d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Arc","last_name":"Singhal","full_name":"Arc Singhal","contact_id":"7414","email":"NO-EMAIL961@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:45-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_61edde1941cb2ff46cfa01fbb5d","X-RetellAI-SipTraceId":"call_61edde1941cb2ff46cfa01fbb5d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170056028,"end_timestamp":1775170072502,"duration_ms":16474,"transcript":"Agent: Hello, 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:35-06:00","email":"shaun.zinn@ferguson.com","phone":"5305928601","firstName":"Shaun","lastName":"Zinn","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"b126d7d8c13ad6751b39b21d2794c982","socialdata_lastcheck":null,"email_local":"","email_domain":"ferguson.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:35","updated_utc_timestamp":"2026-04-02 17:48:03","created_timestamp":"2025-11-21 09:53:35","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:48:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2003a3dde78496b594a850ec62f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tanner","last_name":"Shupe","full_name":"Tanner Shupe","contact_id":"7140","email":"tanner.shupe@pepperpalace.com","orgname":"","bloc_notes_ac":"5046556843\r\nLNC Dec 3 2025 vm\n2026 Apr 02 call reached voicemail, no human 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 7140 CALL ID: call_2003a3dde78496b594a850ec62f EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:16-06:00","email":"tanner.shupe@pepperpalace.com","phone":"9099154654","firstName":"Tanner","lastName":"Shupe","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cdd2d41ad4d802ca0c7c2212f354df78","socialdata_lastcheck":null,"email_local":"","email_domain":"pepperpalace.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:16","updated_utc_timestamp":"2026-04-02 17:48:06","created_timestamp":"2025-11-21 09:54:16","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:16-06:00","email":"tanner.shupe@pepperpalace.com","phone":"9099154654","firstName":"Tanner","lastName":"Shupe","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cdd2d41ad4d802ca0c7c2212f354df78","socialdata_lastcheck":null,"email_local":"","email_domain":"pepperpalace.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:16","updated_utc_timestamp":"2026-04-02 17:48:06","created_timestamp":"2025-11-21 09:54:16","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:16-06:00","email":"tanner.shupe@pepperpalace.com","phone":"9099154654","firstName":"Tanner","lastName":"Shupe","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cdd2d41ad4d802ca0c7c2212f354df78","socialdata_lastcheck":null,"email_local":"","email_domain":"pepperpalace.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:16","updated_utc_timestamp":"2026-04-02 17:48:07","created_timestamp":"2025-11-21 09:54:16","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:16-06:00","email":"tanner.shupe@pepperpalace.com","phone":"9099154654","firstName":"Tanner","lastName":"Shupe","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cdd2d41ad4d802ca0c7c2212f354df78","socialdata_lastcheck":null,"email_local":"","email_domain":"pepperpalace.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:16","updated_utc_timestamp":"2026-04-02 17:48:08","created_timestamp":"2025-11-21 09:54:16","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:48:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_af58ca09be39506c5c1164eaa2f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nidia","last_name":"Quick","full_name":"Nidia Quick","contact_id":"2713","email":"nquick@acoe.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:44-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_af58ca09be39506c5c1164eaa2f","X-RetellAI-SipTraceId":"call_af58ca09be39506c5c1164eaa2f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170081345,"end_timestamp":1775170083253,"duration_ms":1908,"transcript":"User: Hello. You've reached the voice mail of an idiot. \n","transcript_object":[{"role":"user","content":"Hello. You've reached the voice mail of an idiot. ","words":[{"word":"Hello. ","start":0.032,"end":0.512},{"word":"You've ","start":0.512,"end":0.7519999700000001},{"word":"reached ","start":0.7519999700000001,"end":0.912},{"word":"the ","start":0.912,"end":1.072},{"word":"voice ","start":1.072,"end":1.2319999},{"word":"mail ","start":1.2319999,"end":1.3920000000000001},{"word":"of ","start":1.3920000000000001,"end":1.552},{"word":"an ","start":1.552,"end":1.6319999},{"word":"idiot. ","start":1.6319999,"end":1.792}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. You've reached the voice mail of an idiot. ","words":[{"word":"Hello. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was expected or delivered since no human answered.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable.","Mandatory Phrase Detection":"No. Required phrases were not present as the call went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 100% because no opening was expected without identity confirmation. Survey order integrity and skip logic accuracy are 100% by default as no questions were asked. Verbatim survey compliance is 100% by default for the same reason. Mandatory phrase detection is No due to absence of any spoken phrases. The call was not answered by a human, so the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4690],"average":4690,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15106707703","direction":"outbound"},"event_timestamp":1775170089051} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2713 CALL ID: call_af58ca09be39506c5c1164eaa2f EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:48:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ea1f72833590a3867b45508511b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Terra","last_name":"Saltzman-Baker","full_name":"Terra 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:48:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9a5acee2a414695de48e1e53ffa","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jean-Marc","last_name":"Mulleneaux","full_name":"Jean-Marc 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:51-05:00","email":"jmulleneaux@svb.com","phone":"4804922096","firstName":"Jean-Marc","lastName":"Mulleneaux","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"a84ff31d71e358426ff6762cfeaa9f7d","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:51","updated_utc_timestamp":"2026-04-02 17:48:23","created_timestamp":"2025-08-21 15:44:51","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:48:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_63bfa25e6e3018f84c10ab78581","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"John","last_name":"Reagan","full_name":"John Reagan","contact_id":"1273","email":"reagan@zendbv.nl","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:45-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_63bfa25e6e3018f84c10ab78581","X-RetellAI-SipTraceId":"call_63bfa25e6e3018f84c10ab78581","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170093437,"end_timestamp":1775170098595,"duration_ms":5158,"transcript":"Agent: Hello, 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:43-05:00","email":"reagan@zendbv.nl","phone":"7027886888","firstName":"John","lastName":"Reagan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"d0dd09983dccdb8b03ab997e2ae25a68","socialdata_lastcheck":null,"email_local":"","email_domain":"zendbv.nl","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:43","updated_utc_timestamp":"2026-04-02 17:48:26","created_timestamp":"2025-08-19 12:52:43","updated_timestamp":"2026-04-02 17:48:26","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:43-05:00","email":"reagan@zendbv.nl","phone":"7027886888","firstName":"John","lastName":"Reagan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"d0dd09983dccdb8b03ab997e2ae25a68","socialdata_lastcheck":null,"email_local":"","email_domain":"zendbv.nl","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:43","updated_utc_timestamp":"2026-04-02 17:48:26","created_timestamp":"2025-08-19 12:52:43","updated_timestamp":"2026-04-02 17:48:26","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:43-05:00","email":"reagan@zendbv.nl","phone":"7027886888","firstName":"John","lastName":"Reagan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"d0dd09983dccdb8b03ab997e2ae25a68","socialdata_lastcheck":null,"email_local":"","email_domain":"zendbv.nl","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:43","updated_utc_timestamp":"2026-04-02 17:48:26","created_timestamp":"2025-08-19 12:52:43","updated_timestamp":"2026-04-02 17:48:26","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:43-05:00","email":"reagan@zendbv.nl","phone":"7027886888","firstName":"John","lastName":"Reagan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"d0dd09983dccdb8b03ab997e2ae25a68","socialdata_lastcheck":null,"email_local":"","email_domain":"zendbv.nl","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:43","updated_utc_timestamp":"2026-04-02 17:48:27","created_timestamp":"2025-08-19 12:52:43","updated_timestamp":"2026-04-02 17:48:27","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"taylorju@lstream.org","phone":"9098856503","firstName":"Judy","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b8f8bfc1ac23e1f963acc128cecd600e","socialdata_lastcheck":null,"email_local":"","email_domain":"lstream.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 17:48:38","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"taylorju@lstream.org","phone":"9098856503","firstName":"Judy","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b8f8bfc1ac23e1f963acc128cecd600e","socialdata_lastcheck":null,"email_local":"","email_domain":"lstream.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 17:48:38","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:50-06:00","email":"taylorju@lstream.org","phone":"9098856503","firstName":"Judy","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b8f8bfc1ac23e1f963acc128cecd600e","socialdata_lastcheck":null,"email_local":"","email_domain":"lstream.org","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:50","updated_utc_timestamp":"2026-04-02 17:48:40","created_timestamp":"2025-11-21 09:53:50","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:48:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1cb3ef51e2dc4ef76cf64308e63","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Timothy","last_name":"Oliver","full_name":"Timothy Oliver","contact_id":"7402","email":"NO-EMAIL949@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:21:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1cb3ef51e2dc4ef76cf64308e63","X-RetellAI-SipTraceId":"call_1cb3ef51e2dc4ef76cf64308e63","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170117393,"end_timestamp":1775170120610,"duration_ms":3217,"transcript":"User: We are sorry. 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This is James. ","words":[{"word":"Hello. ","start":68.42501,"end":68.74501},{"word":"This ","start":68.74501,"end":68.905},{"word":"is ","start":68.905,"end":69.06501},{"word":"James. ","start":69.06501,"end":69.225}]},{"role":"agent","content":"Hello James. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:57-05:00","email":"jnicholas@dringo.com","phone":"3107871831","firstName":"James","lastName":"Nicholas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b11e0ebc132e9e82b4ab7fce674fb922","socialdata_lastcheck":null,"email_local":"","email_domain":"dringo.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:57","updated_utc_timestamp":"2026-04-02 17:48:54","created_timestamp":"2025-08-19 12:47:57","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:57-05:00","email":"jnicholas@dringo.com","phone":"3107871831","firstName":"James","lastName":"Nicholas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b11e0ebc132e9e82b4ab7fce674fb922","socialdata_lastcheck":null,"email_local":"","email_domain":"dringo.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:57","updated_utc_timestamp":"2026-04-02 17:48:55","created_timestamp":"2025-08-19 12:47:57","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:57-05:00","email":"jnicholas@dringo.com","phone":"3107871831","firstName":"James","lastName":"Nicholas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b11e0ebc132e9e82b4ab7fce674fb922","socialdata_lastcheck":null,"email_local":"","email_domain":"dringo.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:57","updated_utc_timestamp":"2026-04-02 17:48:55","created_timestamp":"2025-08-19 12:47:57","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:57-05:00","email":"jnicholas@dringo.com","phone":"3107871831","firstName":"James","lastName":"Nicholas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"b11e0ebc132e9e82b4ab7fce674fb922","socialdata_lastcheck":null,"email_local":"","email_domain":"dringo.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:48:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:57","updated_utc_timestamp":"2026-04-02 17:48:55","created_timestamp":"2025-08-19 12:47:57","updated_timestamp":"2026-04-02 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May I please speak with Terry?","words":[{"word":"Thank ","start":40.896,"end":41.139},{"word":"you ","start":41.139,"end":41.256},{"word":"for ","start":41.256,"end":41.383},{"word":"letting ","start":41.383,"end":41.639},{"word":"me ","start":41.639,"end":41.743},{"word":"know.","start":41.743,"end":42.266},{"word":" This ","start":42.311625,"end":42.625625},{"word":"call ","start":42.625625,"end":42.927625},{"word":"may ","start":42.927625,"end":43.089625},{"word":"be ","start":43.089625,"end":43.217625},{"word":"monitored ","start":43.217625,"end":43.786625},{"word":"or ","start":43.786625,"end":43.972625},{"word":"recorded ","start":43.972625,"end":44.471625},{"word":"for ","start":44.471625,"end":44.633625},{"word":"quality ","start":44.633625,"end":45.121625},{"word":"and ","start":45.121625,"end":45.237625},{"word":"compliance ","start":45.237625,"end":45.783625},{"word":"purposes.","start":45.783625,"end":46.677625},{"word":" May ","start":46.689416748046874,"end":46.88641674804688},{"word":"I ","start":46.88641674804688,"end":46.96741674804687},{"word":"please ","start":46.96741674804687,"end":47.19941674804687},{"word":"speak ","start":47.19941674804687,"end":47.432416748046876},{"word":"with ","start":47.432416748046876,"end":47.594416748046875},{"word":"Terry?","start":47.594416748046875,"end":48.11741674804688}],"metadata":{"response_id":3}},{"role":"user","content":"Thank you for calling SolidDigm support. My name is Jordan. How may I assist you today? ","words":[{"word":"Thank ","start":52.528,"end":52.768},{"word":"you ","start":52.768,"end":52.848},{"word":"for ","start":52.888,"end":53.048},{"word":"calling ","start":53.048,"end":53.288002},{"word":"SolidDigm ","start":53.288002,"end":53.848},{"word":"support. ","start":53.848,"end":54.327999999999996},{"word":"My ","start":54.327999999999996,"end":54.488},{"word":"name ","start":54.488,"end":54.647999999999996},{"word":"is ","start":54.647999999999996,"end":54.728},{"word":"Jordan. ","start":54.728,"end":55.448001999999995},{"word":"How ","start":55.687999999999995,"end":55.928},{"word":"may ","start":55.928,"end":56.088},{"word":"I ","start":56.088,"end":56.248},{"word":"assist ","start":56.248,"end":56.488},{"word":"you ","start":56.488,"end":56.647999999999996},{"word":"today? ","start":56.647999999999996,"end":56.968002}]},{"role":"agent","content":"Hello Jordan, thank you for taking my call. May I please speak with Terry Fan?","words":[{"word":"Hello ","start":58.567,"end":58.857},{"word":"Jordan, ","start":58.857,"end":59.136},{"word":"thank ","start":59.136,"end":59.287},{"word":"you ","start":59.287,"end":59.403},{"word":"for ","start":59.403,"end":59.519},{"word":"taking ","start":59.519,"end":59.775},{"word":"my ","start":59.775,"end":59.891},{"word":"call.","start":59.891,"end":60.355},{"word":" May ","start":60.378041748046876,"end":60.576041748046876},{"word":"I ","start":60.576041748046876,"end":60.65704174804687},{"word":"please ","start":60.65704174804687,"end":60.912041748046875},{"word":"speak ","start":60.912041748046875,"end":61.19104174804688},{"word":"with ","start":61.19104174804688,"end":61.388041748046874},{"word":"Terry ","start":61.388041748046874,"end":61.702041748046874},{"word":"Fan?","start":61.702041748046874,"end":62.21304174804688}],"metadata":{"response_id":5}},{"role":"user","content":"Yes. Well, actually, this line is for technical and warranty support only. So we cannot transfer the call to other people, but I can give you a couple of numbers you can try. Maybe they can help you. ","words":[{"word":"Yes. ","start":66.58800000000001,"end":66.908},{"word":"Well, ","start":67.17800000000001,"end":67.578},{"word":"actually, ","start":67.578,"end":67.97800000000001},{"word":"this ","start":67.97800000000001,"end":68.298},{"word":"line ","start":68.298,"end":68.61800000000001},{"word":"is ","start":68.61800000000001,"end":68.778},{"word":"for ","start":68.778,"end":69.018},{"word":"technical ","start":69.018,"end":69.418},{"word":"and ","start":69.418,"end":69.658},{"word":"warranty ","start":69.658,"end":70.138},{"word":"support ","start":70.138,"end":70.61800000000001},{"word":"only. 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Could you please provide the numbers?","words":[{"word":"Thank ","start":80.496,"end":80.787},{"word":"you, ","start":80.787,"end":80.926},{"word":"I ","start":80.926,"end":80.995},{"word":"appreciate ","start":80.995,"end":81.425},{"word":"your ","start":81.425,"end":81.564},{"word":"help.","start":81.564,"end":81.994},{"word":" Could ","start":82.03995825195312,"end":82.22595825195313},{"word":"you ","start":82.22595825195313,"end":82.33095825195312},{"word":"please ","start":82.33095825195312,"end":82.57395825195313},{"word":"provide ","start":82.57395825195313,"end":82.89995825195312},{"word":"the ","start":82.89995825195312,"end":83.00395825195312},{"word":"numbers?","start":83.00395825195312,"end":83.71195825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Yes. First number is for human resources. So the number is eight eight eight four five eight three zero seven zero. ","words":[{"word":"Yes. 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","start":105.03800000000001,"end":105.358}],"metadata":{"is_backchannel":true}},{"role":"agent","content":"Is there another number you’d like to share, or is this the best one to reach Terry?","words":[{"word":"Is ","start":106.85379174804687,"end":107.01679174804687},{"word":"there ","start":107.01679174804687,"end":107.17979174804688},{"word":"another ","start":107.17979174804688,"end":107.48079174804687},{"word":"number ","start":107.48079174804687,"end":107.73679174804687},{"word":"you’d ","start":107.73679174804687,"end":107.92279174804688},{"word":"like ","start":107.92279174804688,"end":108.08479174804687},{"word":"to ","start":108.08479174804687,"end":108.20079174804688},{"word":"share, ","start":108.20079174804688,"end":108.58379174804688},{"word":"or ","start":108.58379174804688,"end":108.73479174804687},{"word":"is ","start":108.73479174804687,"end":108.85079174804687},{"word":"this ","start":108.85079174804687,"end":109.02579174804687},{"word":"the ","start":109.02579174804687,"end":109.12979174804687},{"word":"best ","start":109.12979174804687,"end":109.36179174804687},{"word":"one ","start":109.36179174804687,"end":109.52479174804688},{"word":"to ","start":109.52479174804688,"end":109.61779174804687},{"word":"reach ","start":109.61779174804687,"end":109.86079174804688},{"word":"Terry?","start":109.86079174804688,"end":110.42979174804688}],"metadata":{"response_id":8}},{"role":"user","content":"Yes. I have another number. This is for the, let's say, the main office in in California. That number is eight five five seven six five four three zero one. ","words":[{"word":"Yes. ","start":110.97800500000001,"end":111.45800000000001},{"word":"I ","start":113.03800000000001,"end":113.358},{"word":"have ","start":113.358,"end":113.518},{"word":"another ","start":113.518,"end":113.83800000000001},{"word":"number. 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Have a great day and goodbye.","words":[{"word":"Thank ","start":129.086,"end":129.341},{"word":"you ","start":129.341,"end":129.469},{"word":"for ","start":129.469,"end":129.597},{"word":"sharing ","start":129.597,"end":129.899},{"word":"the ","start":129.899,"end":130.003},{"word":"main ","start":130.003,"end":130.224},{"word":"office ","start":130.224,"end":130.537},{"word":"number: ","start":130.537,"end":131.071},{"word":"855-765-4301. 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May I please speak with Terry?","words":[{"word":"Thank ","start":40.896,"end":41.139},{"word":"you ","start":41.139,"end":41.256},{"word":"for ","start":41.256,"end":41.383},{"word":"letting ","start":41.383,"end":41.639},{"word":"me ","start":41.639,"end":41.743},{"word":"know.","start":41.743,"end":42.266},{"word":" This ","start":42.311625,"end":42.625625},{"word":"call ","start":42.625625,"end":42.927625},{"word":"may ","start":42.927625,"end":43.089625},{"word":"be ","start":43.089625,"end":43.217625},{"word":"monitored ","start":43.217625,"end":43.786625},{"word":"or ","start":43.786625,"end":43.972625},{"word":"recorded ","start":43.972625,"end":44.471625},{"word":"for ","start":44.471625,"end":44.633625},{"word":"quality ","start":44.633625,"end":45.121625},{"word":"and ","start":45.121625,"end":45.237625},{"word":"compliance ","start":45.237625,"end":45.783625},{"word":"purposes.","start":45.783625,"end":46.677625},{"word":" May ","start":46.689416748046874,"end":46.88641674804688},{"word":"I ","start":46.88641674804688,"end":46.96741674804687},{"word":"please ","start":46.96741674804687,"end":47.19941674804687},{"word":"speak ","start":47.19941674804687,"end":47.432416748046876},{"word":"with ","start":47.432416748046876,"end":47.594416748046875},{"word":"Terry?","start":47.594416748046875,"end":48.11741674804688}],"metadata":{"response_id":3}},{"role":"user","content":"Thank you for calling SolidDigm support. My name is Jordan. How may I assist you today? ","words":[{"word":"Thank ","start":52.528,"end":52.768},{"word":"you ","start":52.768,"end":52.848},{"word":"for ","start":52.888,"end":53.048},{"word":"calling ","start":53.048,"end":53.288002},{"word":"SolidDigm ","start":53.288002,"end":53.848},{"word":"support. ","start":53.848,"end":54.327999999999996},{"word":"My ","start":54.327999999999996,"end":54.488},{"word":"name ","start":54.488,"end":54.647999999999996},{"word":"is ","start":54.647999999999996,"end":54.728},{"word":"Jordan. ","start":54.728,"end":55.448001999999995},{"word":"How ","start":55.687999999999995,"end":55.928},{"word":"may ","start":55.928,"end":56.088},{"word":"I ","start":56.088,"end":56.248},{"word":"assist ","start":56.248,"end":56.488},{"word":"you ","start":56.488,"end":56.647999999999996},{"word":"today? ","start":56.647999999999996,"end":56.968002}]},{"role":"agent","content":"Hello Jordan, thank you for taking my call. May I please speak with Terry Fan?","words":[{"word":"Hello ","start":58.567,"end":58.857},{"word":"Jordan, ","start":58.857,"end":59.136},{"word":"thank ","start":59.136,"end":59.287},{"word":"you ","start":59.287,"end":59.403},{"word":"for ","start":59.403,"end":59.519},{"word":"taking ","start":59.519,"end":59.775},{"word":"my ","start":59.775,"end":59.891},{"word":"call.","start":59.891,"end":60.355},{"word":" May ","start":60.378041748046876,"end":60.576041748046876},{"word":"I ","start":60.576041748046876,"end":60.65704174804687},{"word":"please ","start":60.65704174804687,"end":60.912041748046875},{"word":"speak ","start":60.912041748046875,"end":61.19104174804688},{"word":"with ","start":61.19104174804688,"end":61.388041748046874},{"word":"Terry ","start":61.388041748046874,"end":61.702041748046874},{"word":"Fan?","start":61.702041748046874,"end":62.21304174804688}],"metadata":{"response_id":5}},{"role":"user","content":"Yes. Well, actually, this line is for technical and warranty support only. So we cannot transfer the call to other people, but I can give you a couple of numbers you can try. Maybe they can help you. ","words":[{"word":"Yes. ","start":66.58800000000001,"end":66.908},{"word":"Well, ","start":67.17800000000001,"end":67.578},{"word":"actually, ","start":67.578,"end":67.97800000000001},{"word":"this ","start":67.97800000000001,"end":68.298},{"word":"line ","start":68.298,"end":68.61800000000001},{"word":"is ","start":68.61800000000001,"end":68.778},{"word":"for ","start":68.778,"end":69.018},{"word":"technical ","start":69.018,"end":69.418},{"word":"and ","start":69.418,"end":69.658},{"word":"warranty ","start":69.658,"end":70.138},{"word":"support ","start":70.138,"end":70.61800000000001},{"word":"only. 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Could you please provide the numbers?","words":[{"word":"Thank ","start":80.496,"end":80.787},{"word":"you, ","start":80.787,"end":80.926},{"word":"I ","start":80.926,"end":80.995},{"word":"appreciate ","start":80.995,"end":81.425},{"word":"your ","start":81.425,"end":81.564},{"word":"help.","start":81.564,"end":81.994},{"word":" Could ","start":82.03995825195312,"end":82.22595825195313},{"word":"you ","start":82.22595825195313,"end":82.33095825195312},{"word":"please ","start":82.33095825195312,"end":82.57395825195313},{"word":"provide ","start":82.57395825195313,"end":82.89995825195312},{"word":"the ","start":82.89995825195312,"end":83.00395825195312},{"word":"numbers?","start":83.00395825195312,"end":83.71195825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Yes. First number is for human resources. So the number is eight eight eight four five eight three zero seven zero. ","words":[{"word":"Yes. 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","words":[{"word":"Thank ","start":101.316,"end":101.583},{"word":"you ","start":101.583,"end":101.699},{"word":"for ","start":101.699,"end":101.874},{"word":"providing ","start":101.874,"end":102.326},{"word":"the ","start":102.326,"end":102.431},{"word":"human ","start":102.431,"end":102.698},{"word":"resources ","start":102.698,"end":103.151},{"word":"number: ","start":103.151,"end":103.882},{"word":"888-458-3070. ","start":103.882,"end":104.149}],"metadata":{"response_id":8}},{"role":"user","content":"Mhmm. ","words":[{"word":"Mhmm. ","start":105.03800000000001,"end":105.358}],"metadata":{"is_backchannel":true}},{"role":"agent","content":"Is there another number you’d like to share, or is this the best one to reach Terry?","words":[{"word":"Is ","start":106.85379174804687,"end":107.01679174804687},{"word":"there ","start":107.01679174804687,"end":107.17979174804688},{"word":"another ","start":107.17979174804688,"end":107.48079174804687},{"word":"number ","start":107.48079174804687,"end":107.73679174804687},{"word":"you’d ","start":107.73679174804687,"end":107.92279174804688},{"word":"like ","start":107.92279174804688,"end":108.08479174804687},{"word":"to ","start":108.08479174804687,"end":108.20079174804688},{"word":"share, ","start":108.20079174804688,"end":108.58379174804688},{"word":"or ","start":108.58379174804688,"end":108.73479174804687},{"word":"is ","start":108.73479174804687,"end":108.85079174804687},{"word":"this ","start":108.85079174804687,"end":109.02579174804687},{"word":"the ","start":109.02579174804687,"end":109.12979174804687},{"word":"best ","start":109.12979174804687,"end":109.36179174804687},{"word":"one ","start":109.36179174804687,"end":109.52479174804688},{"word":"to ","start":109.52479174804688,"end":109.61779174804687},{"word":"reach ","start":109.61779174804687,"end":109.86079174804688},{"word":"Terry?","start":109.86079174804688,"end":110.42979174804688}],"metadata":{"response_id":8}},{"role":"user","content":"Yes. I have another number. This is for the, let's say, the main office in in California. That number is eight five five seven six five four three zero one. ","words":[{"word":"Yes. ","start":110.97800500000001,"end":111.45800000000001},{"word":"I ","start":113.03800000000001,"end":113.358},{"word":"have ","start":113.358,"end":113.518},{"word":"another ","start":113.518,"end":113.83800000000001},{"word":"number. 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Have a great day and goodbye.","words":[{"word":"Thank ","start":129.086,"end":129.341},{"word":"you ","start":129.341,"end":129.469},{"word":"for ","start":129.469,"end":129.597},{"word":"sharing ","start":129.597,"end":129.899},{"word":"the ","start":129.899,"end":130.003},{"word":"main ","start":130.003,"end":130.224},{"word":"office ","start":130.224,"end":130.537},{"word":"number: ","start":130.537,"end":131.071},{"word":"855-765-4301. 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I’ll continue to hold until someone is available.","words":[{"word":"Just ","start":83.093,"end":83.302},{"word":"letting ","start":83.302,"end":83.557},{"word":"you ","start":83.557,"end":83.662},{"word":"know ","start":83.662,"end":83.848},{"word":"I’m ","start":83.848,"end":83.999},{"word":"still ","start":83.999,"end":84.219},{"word":"here ","start":84.219,"end":84.37},{"word":"and ","start":84.37,"end":84.475},{"word":"waiting ","start":84.475,"end":84.73},{"word":"to ","start":84.73,"end":84.823},{"word":"be ","start":84.823,"end":84.927},{"word":"connected.","start":84.927,"end":85.578},{"word":" I’ll ","start":85.600625,"end":85.844625},{"word":"continue ","start":85.844625,"end":86.227625},{"word":"to ","start":86.227625,"end":86.320625},{"word":"hold ","start":86.320625,"end":86.564625},{"word":"until ","start":86.564625,"end":86.784625},{"word":"someone ","start":86.784625,"end":87.063625},{"word":"is ","start":87.063625,"end":87.168625},{"word":"available.","start":87.168625,"end":87.853625}],"metadata":{"response_id":7}},{"role":"user","content":"Thank you for calling support. This is Brian. How may I help you? ","words":[{"word":"Thank ","start":104.196006,"end":104.43599999999999},{"word":"you ","start":104.43599999999999,"end":104.51600499999999},{"word":"for ","start":104.51600499999999,"end":104.59599999999999},{"word":"calling ","start":104.59599999999999,"end":104.836005},{"word":"support. ","start":104.836005,"end":105.23599999999999},{"word":"This ","start":105.23599999999999,"end":105.396},{"word":"is ","start":105.396,"end":105.476005},{"word":"Brian. ","start":105.476005,"end":105.796004},{"word":"How ","start":105.796004,"end":105.87599999999999},{"word":"may ","start":105.87599999999999,"end":106.036},{"word":"I ","start":106.036,"end":106.11600399999999},{"word":"help ","start":106.11600399999999,"end":106.196},{"word":"you? ","start":106.196,"end":106.356}]},{"role":"agent","content":"Hello, Brian. May I please speak with Yevgeniya?","words":[{"word":"Hello, ","start":107.267,"end":107.696},{"word":"Brian.","start":107.696,"end":108.335},{"word":" May ","start":108.381,"end":108.532},{"word":"I ","start":108.532,"end":108.625},{"word":"please ","start":108.625,"end":108.892},{"word":"speak ","start":108.892,"end":109.124},{"word":"with ","start":109.124,"end":109.275},{"word":"Yevgeniya?","start":109.275,"end":110.007}],"metadata":{"response_id":8}},{"role":"user","content":"I'm sorry. Who? ","words":[{"word":"I'm ","start":111.966,"end":112.286},{"word":"sorry. ","start":112.286,"end":112.526},{"word":"Who? ","start":112.526,"end":112.685996}]},{"role":"agent","content":"Yevgeniya Kopeleva, please.","words":[{"word":"Yevgeniya ","start":114.8,"end":115.311},{"word":"Kopeleva, ","start":115.311,"end":115.81},{"word":"please.","start":115.81,"end":116.414}],"metadata":{"response_id":9}},{"role":"user","content":"I'm not sure who that is. This is Lapay Affinity. Is that who you're trying to reach? ","words":[{"word":"I'm ","start":117.226,"end":117.62599999999999},{"word":"not ","start":117.62599999999999,"end":117.706},{"word":"sure ","start":117.706,"end":117.866},{"word":"who ","start":117.866,"end":118.105994},{"word":"that ","start":118.105994,"end":118.34599999999999},{"word":"is. ","start":118.34599999999999,"end":118.90599999999999},{"word":"This ","start":119.226,"end":119.46599499999999},{"word":"is ","start":119.46599499999999,"end":119.62599999999999},{"word":"Lapay ","start":119.62599999999999,"end":120.026},{"word":"Affinity. ","start":120.026,"end":120.82599499999999},{"word":"Is ","start":120.82599499999999,"end":120.98599999999999},{"word":"that ","start":120.98599999999999,"end":121.06599},{"word":"who ","start":121.06599,"end":121.226},{"word":"you're ","start":121.226,"end":121.386},{"word":"trying ","start":121.386,"end":121.46599499999999},{"word":"to ","start":121.46599499999999,"end":121.54599999999999},{"word":"reach? ","start":121.54599999999999,"end":121.706}]},{"role":"agent","content":"Thank you for clarifying. I’m looking to speak with Yevgeniya Kopeleva. If she’s not available or not part of your ","words":[{"word":"Thank ","start":122.734,"end":122.966},{"word":"you ","start":122.966,"end":123.083},{"word":"for ","start":123.083,"end":123.21},{"word":"clarifying.","start":123.21,"end":124.046},{"word":" I’m ","start":124.09220825195312,"end":124.20920825195313},{"word":"looking ","start":124.20920825195313,"end":124.48720825195312},{"word":"to ","start":124.48720825195312,"end":124.58020825195312},{"word":"speak ","start":124.58020825195312,"end":124.81220825195312},{"word":"with ","start":124.81220825195312,"end":125.02120825195313},{"word":"Yevgeniya ","start":125.02120825195313,"end":125.60220825195313},{"word":"Kopeleva.","start":125.60220825195313,"end":126.46120825195312},{"word":" If ","start":126.47308325195313,"end":126.64708325195312},{"word":"she’s ","start":126.64708325195312,"end":126.84408325195312},{"word":"not ","start":126.84408325195312,"end":126.98308325195312},{"word":"available ","start":126.98308325195312,"end":127.47108325195312},{"word":"or ","start":127.47108325195312,"end":127.65708325195313},{"word":"not ","start":127.65708325195313,"end":127.84308325195312},{"word":"part ","start":127.84308325195312,"end":128.02808325195312},{"word":"of ","start":128.02808325195312,"end":128.13308325195314},{"word":"your ","start":128.13308325195314,"end":128.28408325195312}],"metadata":{"response_id":13}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":128.41599660000003,"end":128.41599660000003}]},{"role":"agent","content":"team, do you happen to have her current contact information?","words":[{"word":"team, ","start":128.28408325195312,"end":129.0620832519531},{"word":"do ","start":129.0620832519531,"end":129.21308325195312},{"word":"you ","start":129.21308325195312,"end":129.32908325195314},{"word":"happen ","start":129.32908325195314,"end":129.57208325195313},{"word":"to ","start":129.57208325195313,"end":129.66508325195312},{"word":"have ","start":129.66508325195312,"end":129.84008325195313},{"word":"her ","start":129.84008325195313,"end":129.9790832519531},{"word":"current ","start":129.9790832519531,"end":130.32708325195313},{"word":"contact ","start":130.32708325195313,"end":130.81508325195313},{"word":"information?","start":130.81508325195313,"end":131.66208325195313}],"metadata":{"response_id":13}},{"role":"user","content":"I don't know who that person is. I've never heard of them. Are you trying to feature Finipei Lapay? ","words":[{"word":"I ","start":132.216,"end":132.536},{"word":"don't ","start":132.536,"end":132.776},{"word":"know ","start":132.776,"end":133.01600000000002},{"word":"who ","start":133.01600000000002,"end":133.17600000000002},{"word":"that ","start":133.17600000000002,"end":133.336},{"word":"person ","start":133.446,"end":133.686},{"word":"is. ","start":133.686,"end":134.086},{"word":"I've ","start":134.086,"end":134.32600000000002},{"word":"never ","start":134.32600000000002,"end":134.566},{"word":"heard ","start":134.566,"end":134.726},{"word":"of ","start":134.726,"end":134.88600000000002},{"word":"them. 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If she is not part of your ","words":[{"word":"Thank ","start":138.737,"end":139.016},{"word":"you ","start":139.016,"end":139.155},{"word":"for ","start":139.155,"end":139.317},{"word":"your ","start":139.317,"end":139.492},{"word":"help.","start":139.492,"end":140.084},{"word":" No, ","start":140.129625,"end":140.350625},{"word":"I ","start":140.350625,"end":140.431625},{"word":"am ","start":140.431625,"end":140.582625},{"word":"specifically ","start":140.582625,"end":141.174625},{"word":"looking ","start":141.174625,"end":141.627625},{"word":"for ","start":141.627625,"end":141.801625},{"word":"Yevgeniya ","start":141.801625,"end":142.277625},{"word":"Kopeleva.","start":142.277625,"end":143.055625},{"word":" If ","start":143.09079174804688,"end":143.2647917480469},{"word":"she ","start":143.2647917480469,"end":143.39279174804688},{"word":"is ","start":143.39279174804688,"end":143.51979174804688},{"word":"not ","start":143.51979174804688,"end":143.71779174804686},{"word":"part ","start":143.71779174804686,"end":143.89179174804687},{"word":"of ","start":143.89179174804687,"end":143.9727917480469},{"word":"your ","start":143.9727917480469,"end":144.11279174804687}],"metadata":{"response_id":18}},{"role":"user","content":"I just don't I I don't know who that is. I've never heard of that person. ","words":[{"word":"I ","start":143.996,"end":144.23600000000002},{"word":"just ","start":144.23600000000002,"end":144.556},{"word":"don't ","start":144.556,"end":144.79600000000002},{"word":"I ","start":144.95601000000002,"end":145.116},{"word":"I ","start":145.436,"end":145.756},{"word":"don't ","start":145.756,"end":145.996},{"word":"know ","start":145.996,"end":146.156},{"word":"who ","start":146.156,"end":146.31601},{"word":"that ","start":146.31601,"end":146.556},{"word":"is. ","start":146.556,"end":146.79600000000002},{"word":"I've ","start":147.406,"end":147.806},{"word":"never ","start":147.806,"end":147.966},{"word":"heard ","start":147.966,"end":148.126},{"word":"of ","start":148.126,"end":148.20600000000002},{"word":"that ","start":148.20600000000002,"end":148.366},{"word":"person. 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I appreciate your ","words":[{"word":"Thank ","start":152.175,"end":152.453},{"word":"you ","start":152.453,"end":152.569},{"word":"for ","start":152.569,"end":152.709},{"word":"letting ","start":152.709,"end":152.964},{"word":"me ","start":152.964,"end":153.069},{"word":"know.","start":153.069,"end":153.545},{"word":" I ","start":154.297,"end":154.367},{"word":"appreciate ","start":154.367,"end":154.855},{"word":"your ","start":154.855,"end":155.029}],"metadata":{"response_id":21}},{"role":"user","content":"Alright. Good luck to you. ","words":[{"word":"Alright. ","start":154.73600000000002,"end":155.13600000000002},{"word":"Good ","start":155.13600000000002,"end":155.29600000000002},{"word":"luck ","start":155.29600000000002,"end":155.45600000000002},{"word":"to ","start":155.45600000000002,"end":155.536},{"word":"you. ","start":155.536,"end":155.696}]},{"role":"user","content":"you. ","words":[{"word":"you. ","start":155.696,"end":155.776}]},{"role":"user","content":"Take care. Bye. ","words":[{"word":"Take ","start":157.26600000000002,"end":157.586},{"word":"care. ","start":157.586,"end":157.98600000000002},{"word":"Bye. ","start":157.98600000000002,"end":158.226}]}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling eight AM of Finipei product support. This call may be recorded for quality assurance and training purposes. If you'd prefer to get support over chat rather than waiting on the phone, press one, and we'll send you a text message to get started. Otherwise, please stay on the line, and we will connect you with an agent as quickly as possible. 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I will stay on the line and wait to be connected with an ","words":[{"word":"Thank ","start":23.521,"end":23.765},{"word":"you ","start":23.765,"end":23.87},{"word":"for ","start":23.87,"end":23.986},{"word":"the ","start":23.986,"end":24.09},{"word":"information.","start":24.09,"end":24.926},{"word":" I ","start":24.938083251953124,"end":25.065083251953126},{"word":"will ","start":25.065083251953126,"end":25.239083251953126},{"word":"stay ","start":25.239083251953126,"end":25.437083251953126},{"word":"on ","start":25.437083251953126,"end":25.530083251953126},{"word":"the ","start":25.530083251953126,"end":25.634083251953125},{"word":"line ","start":25.634083251953125,"end":25.913083251953125},{"word":"and ","start":25.913083251953125,"end":26.041083251953125},{"word":"wait ","start":26.041083251953125,"end":26.226083251953124},{"word":"to ","start":26.226083251953124,"end":26.331083251953125},{"word":"be ","start":26.331083251953125,"end":26.435083251953124},{"word":"connected ","start":26.435083251953124,"end":26.830083251953123},{"word":"with ","start":26.830083251953123,"end":27.004083251953126},{"word":"an ","start":27.004083251953126,"end":27.109083251953123}],"metadata":{"response_id":1}},{"role":"user","content":"Please let us know which of these five options best fits your reason for calling or press zero at any time to speak with an operator to direct your call. For login support, press one. For general functionality and features, press two. For payment transactions, press three. For account subscription or user management, press four. For system issues or other technical support, press five. 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I’ll continue to hold until someone is available.","words":[{"word":"Just ","start":83.093,"end":83.302},{"word":"letting ","start":83.302,"end":83.557},{"word":"you ","start":83.557,"end":83.662},{"word":"know ","start":83.662,"end":83.848},{"word":"I’m ","start":83.848,"end":83.999},{"word":"still ","start":83.999,"end":84.219},{"word":"here ","start":84.219,"end":84.37},{"word":"and ","start":84.37,"end":84.475},{"word":"waiting ","start":84.475,"end":84.73},{"word":"to ","start":84.73,"end":84.823},{"word":"be ","start":84.823,"end":84.927},{"word":"connected.","start":84.927,"end":85.578},{"word":" I’ll ","start":85.600625,"end":85.844625},{"word":"continue ","start":85.844625,"end":86.227625},{"word":"to ","start":86.227625,"end":86.320625},{"word":"hold ","start":86.320625,"end":86.564625},{"word":"until ","start":86.564625,"end":86.784625},{"word":"someone ","start":86.784625,"end":87.063625},{"word":"is ","start":87.063625,"end":87.168625},{"word":"available.","start":87.168625,"end":87.853625}],"metadata":{"response_id":7}},{"role":"user","content":"Thank you for calling support. This is Brian. How may I help you? ","words":[{"word":"Thank ","start":104.196006,"end":104.43599999999999},{"word":"you ","start":104.43599999999999,"end":104.51600499999999},{"word":"for ","start":104.51600499999999,"end":104.59599999999999},{"word":"calling ","start":104.59599999999999,"end":104.836005},{"word":"support. ","start":104.836005,"end":105.23599999999999},{"word":"This ","start":105.23599999999999,"end":105.396},{"word":"is ","start":105.396,"end":105.476005},{"word":"Brian. ","start":105.476005,"end":105.796004},{"word":"How ","start":105.796004,"end":105.87599999999999},{"word":"may ","start":105.87599999999999,"end":106.036},{"word":"I ","start":106.036,"end":106.11600399999999},{"word":"help ","start":106.11600399999999,"end":106.196},{"word":"you? ","start":106.196,"end":106.356}]},{"role":"agent","content":"Hello, Brian. May I please speak with Yevgeniya?","words":[{"word":"Hello, ","start":107.267,"end":107.696},{"word":"Brian.","start":107.696,"end":108.335},{"word":" May ","start":108.381,"end":108.532},{"word":"I ","start":108.532,"end":108.625},{"word":"please ","start":108.625,"end":108.892},{"word":"speak ","start":108.892,"end":109.124},{"word":"with ","start":109.124,"end":109.275},{"word":"Yevgeniya?","start":109.275,"end":110.007}],"metadata":{"response_id":8}},{"role":"user","content":"I'm sorry. Who? ","words":[{"word":"I'm ","start":111.966,"end":112.286},{"word":"sorry. ","start":112.286,"end":112.526},{"word":"Who? ","start":112.526,"end":112.685996}]},{"role":"agent","content":"Yevgeniya Kopeleva, please.","words":[{"word":"Yevgeniya ","start":114.8,"end":115.311},{"word":"Kopeleva, ","start":115.311,"end":115.81},{"word":"please.","start":115.81,"end":116.414}],"metadata":{"response_id":9}},{"role":"user","content":"I'm not sure who that is. This is Lapay Affinity. Is that who you're trying to reach? ","words":[{"word":"I'm ","start":117.226,"end":117.62599999999999},{"word":"not ","start":117.62599999999999,"end":117.706},{"word":"sure ","start":117.706,"end":117.866},{"word":"who ","start":117.866,"end":118.105994},{"word":"that ","start":118.105994,"end":118.34599999999999},{"word":"is. ","start":118.34599999999999,"end":118.90599999999999},{"word":"This ","start":119.226,"end":119.46599499999999},{"word":"is ","start":119.46599499999999,"end":119.62599999999999},{"word":"Lapay ","start":119.62599999999999,"end":120.026},{"word":"Affinity. ","start":120.026,"end":120.82599499999999},{"word":"Is ","start":120.82599499999999,"end":120.98599999999999},{"word":"that ","start":120.98599999999999,"end":121.06599},{"word":"who ","start":121.06599,"end":121.226},{"word":"you're ","start":121.226,"end":121.386},{"word":"trying ","start":121.386,"end":121.46599499999999},{"word":"to ","start":121.46599499999999,"end":121.54599999999999},{"word":"reach? ","start":121.54599999999999,"end":121.706}]},{"role":"agent","content":"Thank you for clarifying. I’m looking to speak with Yevgeniya Kopeleva. If she’s not available or not part of your ","words":[{"word":"Thank ","start":122.734,"end":122.966},{"word":"you ","start":122.966,"end":123.083},{"word":"for ","start":123.083,"end":123.21},{"word":"clarifying.","start":123.21,"end":124.046},{"word":" I’m ","start":124.09220825195312,"end":124.20920825195313},{"word":"looking ","start":124.20920825195313,"end":124.48720825195312},{"word":"to ","start":124.48720825195312,"end":124.58020825195312},{"word":"speak ","start":124.58020825195312,"end":124.81220825195312},{"word":"with ","start":124.81220825195312,"end":125.02120825195313},{"word":"Yevgeniya ","start":125.02120825195313,"end":125.60220825195313},{"word":"Kopeleva.","start":125.60220825195313,"end":126.46120825195312},{"word":" If ","start":126.47308325195313,"end":126.64708325195312},{"word":"she’s ","start":126.64708325195312,"end":126.84408325195312},{"word":"not ","start":126.84408325195312,"end":126.98308325195312},{"word":"available ","start":126.98308325195312,"end":127.47108325195312},{"word":"or ","start":127.47108325195312,"end":127.65708325195313},{"word":"not ","start":127.65708325195313,"end":127.84308325195312},{"word":"part ","start":127.84308325195312,"end":128.02808325195312},{"word":"of ","start":128.02808325195312,"end":128.13308325195314},{"word":"your ","start":128.13308325195314,"end":128.28408325195312}],"metadata":{"response_id":13}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":128.41599660000003,"end":128.41599660000003}]},{"role":"agent","content":"team, do you happen to have her current contact information?","words":[{"word":"team, ","start":128.28408325195312,"end":129.0620832519531},{"word":"do ","start":129.0620832519531,"end":129.21308325195312},{"word":"you ","start":129.21308325195312,"end":129.32908325195314},{"word":"happen ","start":129.32908325195314,"end":129.57208325195313},{"word":"to ","start":129.57208325195313,"end":129.66508325195312},{"word":"have ","start":129.66508325195312,"end":129.84008325195313},{"word":"her ","start":129.84008325195313,"end":129.9790832519531},{"word":"current ","start":129.9790832519531,"end":130.32708325195313},{"word":"contact ","start":130.32708325195313,"end":130.81508325195313},{"word":"information?","start":130.81508325195313,"end":131.66208325195313}],"metadata":{"response_id":13}},{"role":"user","content":"I don't know who that person is. I've never heard of them. Are you trying to feature Finipei Lapay? ","words":[{"word":"I ","start":132.216,"end":132.536},{"word":"don't ","start":132.536,"end":132.776},{"word":"know ","start":132.776,"end":133.01600000000002},{"word":"who ","start":133.01600000000002,"end":133.17600000000002},{"word":"that ","start":133.17600000000002,"end":133.336},{"word":"person ","start":133.446,"end":133.686},{"word":"is. ","start":133.686,"end":134.086},{"word":"I've ","start":134.086,"end":134.32600000000002},{"word":"never ","start":134.32600000000002,"end":134.566},{"word":"heard ","start":134.566,"end":134.726},{"word":"of ","start":134.726,"end":134.88600000000002},{"word":"them. ","start":134.88600000000002,"end":135.20600000000002},{"word":"Are ","start":135.20600000000002,"end":135.366},{"word":"you ","start":135.366,"end":135.446},{"word":"trying ","start":135.446,"end":135.60600000000002},{"word":"to ","start":135.60600000000002,"end":135.76600000000002},{"word":"feature ","start":135.76600000000002,"end":136.32600000000002},{"word":"Finipei ","start":136.32600000000002,"end":136.88600000000002},{"word":"Lapay? ","start":136.88600000000002,"end":137.286}]},{"role":"agent","content":"Thank you for your help. No, I am specifically looking for Yevgeniya Kopeleva. If she is not part of your ","words":[{"word":"Thank ","start":138.737,"end":139.016},{"word":"you ","start":139.016,"end":139.155},{"word":"for ","start":139.155,"end":139.317},{"word":"your ","start":139.317,"end":139.492},{"word":"help.","start":139.492,"end":140.084},{"word":" No, ","start":140.129625,"end":140.350625},{"word":"I ","start":140.350625,"end":140.431625},{"word":"am ","start":140.431625,"end":140.582625},{"word":"specifically ","start":140.582625,"end":141.174625},{"word":"looking ","start":141.174625,"end":141.627625},{"word":"for ","start":141.627625,"end":141.801625},{"word":"Yevgeniya ","start":141.801625,"end":142.277625},{"word":"Kopeleva.","start":142.277625,"end":143.055625},{"word":" If ","start":143.09079174804688,"end":143.2647917480469},{"word":"she ","start":143.2647917480469,"end":143.39279174804688},{"word":"is ","start":143.39279174804688,"end":143.51979174804688},{"word":"not ","start":143.51979174804688,"end":143.71779174804686},{"word":"part ","start":143.71779174804686,"end":143.89179174804687},{"word":"of ","start":143.89179174804687,"end":143.9727917480469},{"word":"your ","start":143.9727917480469,"end":144.11279174804687}],"metadata":{"response_id":18}},{"role":"user","content":"I just don't I I don't know who that is. I've never heard of that person. ","words":[{"word":"I ","start":143.996,"end":144.23600000000002},{"word":"just ","start":144.23600000000002,"end":144.556},{"word":"don't ","start":144.556,"end":144.79600000000002},{"word":"I ","start":144.95601000000002,"end":145.116},{"word":"I ","start":145.436,"end":145.756},{"word":"don't ","start":145.756,"end":145.996},{"word":"know ","start":145.996,"end":146.156},{"word":"who ","start":146.156,"end":146.31601},{"word":"that ","start":146.31601,"end":146.556},{"word":"is. ","start":146.556,"end":146.79600000000002},{"word":"I've ","start":147.406,"end":147.806},{"word":"never ","start":147.806,"end":147.966},{"word":"heard ","start":147.966,"end":148.126},{"word":"of ","start":148.126,"end":148.20600000000002},{"word":"that ","start":148.20600000000002,"end":148.366},{"word":"person. ","start":148.366,"end":148.526}]},{"role":"agent","content":"Thank ","words":[{"word":"Thank ","start":149.923,"end":150.167}],"metadata":{"response_id":20}},{"role":"user","content":"I think you might have the wrong number. ","words":[{"word":"I ","start":149.73600000000002,"end":149.97601},{"word":"think ","start":149.97601,"end":150.13600000000002},{"word":"you ","start":150.13600000000002,"end":150.216},{"word":"might ","start":150.216,"end":150.376},{"word":"have ","start":150.376,"end":150.53601},{"word":"the ","start":150.53601,"end":150.61601000000002},{"word":"wrong ","start":150.61601000000002,"end":150.776},{"word":"number. ","start":150.776,"end":150.936}]},{"role":"agent","content":"Thank you for letting me know. I appreciate your ","words":[{"word":"Thank ","start":152.175,"end":152.453},{"word":"you ","start":152.453,"end":152.569},{"word":"for ","start":152.569,"end":152.709},{"word":"letting ","start":152.709,"end":152.964},{"word":"me ","start":152.964,"end":153.069},{"word":"know.","start":153.069,"end":153.545},{"word":" I ","start":154.297,"end":154.367},{"word":"appreciate ","start":154.367,"end":154.855},{"word":"your ","start":154.855,"end":155.029}],"metadata":{"response_id":21}},{"role":"user","content":"Alright. Good luck to you. ","words":[{"word":"Alright. ","start":154.73600000000002,"end":155.13600000000002},{"word":"Good ","start":155.13600000000002,"end":155.29600000000002},{"word":"luck ","start":155.29600000000002,"end":155.45600000000002},{"word":"to ","start":155.45600000000002,"end":155.536},{"word":"you. ","start":155.536,"end":155.696}]},{"role":"user","content":"you. ","words":[{"word":"you. ","start":155.696,"end":155.776}]},{"role":"user","content":"Take care. Bye. ","words":[{"word":"Take ","start":157.26600000000002,"end":157.586},{"word":"care. ","start":157.586,"end":157.98600000000002},{"word":"Bye. 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agent called to speak with Yevgeniya Kopeleva but reached a person who did not know her and indicated it was likely a wrong number. The call ended without connecting to the intended contact or completing the intended task.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"08","bloc_notes":"2026 Apr 02 call reached wrong number, contact did not know Yevgeniya Kopeleva","call_summary_title":"Wrong number, contact not found","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. The call reached a human and had a conversation but the official opening was not delivered and the task was not completed successfully.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation; the agent did not confirm identity before attempting the official opening.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No survey or branching logic was applicable as the call did not proceed to survey questions.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with survey wording was possible.","Mandatory Phrase Detection":"No. The call did not include the mandatory phrases such as 'for statistical purposes' or approved closing sentences.","Debug Analytical Variables":"The Call Flow Completion Rate is 70% because the call reached a human and had a conversation but the official opening was not delivered and the task was not completed. Official Opening Gate Accuracy is 0% because the agent did not confirm the identity before attempting the official opening. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching logic was needed. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because the call lacked required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4777,5715,5518,5989,5277,5712,5762,5387,5088,5113,5136,5136,5144,5151,5210,5216,5228,5228,5227,5272,5279,5295,5319,5324,5330,5332],"average":5314.038461538462,"num_requests":26},"tool_calls":[{"tool_call_id":"3a815e344e0edfaa","name":"press_digit","type":"press_digit","start_time_sec":54.222,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+18556564685","direction":"outbound"},"event_timestamp":1775170178084} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7267 CALL ID: call_40a04dc6c47c106c7991cafc1e9 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"yevgeniya.kopeleva@affinipay.com","phone":"2133993663","firstName":"Yevgeniya","lastName":"Kopeleva","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168659257","ua":"okhttp\/5.3.2","hash":"9aa50480d68c09b66ba6c9b103298c34","socialdata_lastcheck":null,"email_local":"","email_domain":"affinipay.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:49:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:49:38","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 17:49:38","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7267\/automationEntryCounts"},"id":"7267","organization":null}],"fieldValue":{"contact":"7267","field":"76","value":"The agent called to speak with Yevgeniya Kopeleva but reached a person who did not know her and indicated it was likely a wrong number. The call ended without connecting to the intended contact or completing the intended task.","cdate":"2026-04-02T17:07:12-05:00","udate":"2026-04-02T17:49:38-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402318\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/402318\/field"},"owner":"7267","id":"402318"}} FIELD 77 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"yevgeniya.kopeleva@affinipay.com","phone":"2133993663","firstName":"Yevgeniya","lastName":"Kopeleva","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168659257","ua":"okhttp\/5.3.2","hash":"9aa50480d68c09b66ba6c9b103298c34","socialdata_lastcheck":null,"email_local":"","email_domain":"affinipay.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:49:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:49:39","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:48-06:00","email":"yevgeniya.kopeleva@affinipay.com","phone":"2133993663","firstName":"Yevgeniya","lastName":"Kopeleva","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2026-03-19","ip":"168659257","ua":"okhttp\/5.3.2","hash":"9aa50480d68c09b66ba6c9b103298c34","socialdata_lastcheck":null,"email_local":"","email_domain":"affinipay.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:49:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:48","updated_utc_timestamp":"2026-04-02 17:49:39","created_timestamp":"2025-11-21 09:54:48","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:48-05:00","email":"suzanneh@avisight.com","phone":"7023432245","firstName":"Suzanne","lastName":"Herring","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f3aca497a4a8d92ac55e6069ba0d3bef","socialdata_lastcheck":null,"email_local":"","email_domain":"avisight.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:48","updated_utc_timestamp":"2026-04-02 17:51:12","created_timestamp":"2025-08-19 12:50:48","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:51:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5fa8dcac895b945dbb4c4945aed","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tasha","last_name":"Woodfall","full_name":"Tasha 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of gate accuracy.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it went to voicemail immediately.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without conversation. Official Opening Gate Accuracy is 100% because no opening was spoken before identity confirmation. Survey Order Integrity Score and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance is 100% by default due to no questions asked. Mandatory Phrase Detection is No due to absence of required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4734],"average":4734,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17026807727","direction":"outbound"},"event_timestamp":1775170276000} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1051 CALL ID: call_5fa8dcac895b945dbb4c4945aed EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:54-05:00","email":"tasha@vegaswebsitedesigns.com","phone":"7026807727","firstName":"Tasha","lastName":"Woodfall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"53218d9852264158eaad3fcb237e966c","socialdata_lastcheck":null,"email_local":"","email_domain":"vegaswebsitedesigns.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:54","updated_utc_timestamp":"2026-04-02 17:51:17","created_timestamp":"2025-08-19 12:50:54","updated_timestamp":"2026-04-02 17:51:17","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:50:54-05:00","email":"tasha@vegaswebsitedesigns.com","phone":"7026807727","firstName":"Tasha","lastName":"Woodfall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"53218d9852264158eaad3fcb237e966c","socialdata_lastcheck":null,"email_local":"","email_domain":"vegaswebsitedesigns.com","sentcnt":"12","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:50:54","updated_utc_timestamp":"2026-04-02 17:51:17","created_timestamp":"2025-08-19 12:50:54","updated_timestamp":"2026-04-02 17:51:17","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:51:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e144c6930c2bb1211768a6b8e06","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rosario","last_name":"Vivas","full_name":"Rosario Vivas","contact_id":"2296","email":"rosario.vivas@dialpad.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:46-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e144c6930c2bb1211768a6b8e06","X-RetellAI-SipTraceId":"call_e144c6930c2bb1211768a6b8e06","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170274260,"end_timestamp":1775170276825,"duration_ms":2565,"transcript":"User: 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call was made but reached voicemail, and no conversation with a human took place.","cdate":"2026-04-02T17:51:20-05:00","udate":"2026-04-02T17:51:20-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404141\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404141\/field"},"owner":"2296","id":"404141"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:09-05:00","email":"rosario.vivas@dialpad.com","phone":"5592481221","firstName":"Rosario","lastName":"Vivas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"726f6cb4537a28706ad46c5378fd03d3","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 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reached voicemail","cdate":"2026-04-02T17:51:21-05:00","udate":"2026-04-02T17:51:21-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404142\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404142\/field"},"owner":"2296","id":"404142"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:09-05:00","email":"rosario.vivas@dialpad.com","phone":"5592481221","firstName":"Rosario","lastName":"Vivas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"726f6cb4537a28706ad46c5378fd03d3","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:09","updated_utc_timestamp":"2026-04-02 17:51:21","created_timestamp":"2025-08-21 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Apr 02 call reached voicemail, no human answered","cdate":"2026-04-02T17:51:21-05:00","udate":"2026-04-02T17:51:21-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404143\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404143\/field"},"owner":"2296","id":"404143"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:09-05:00","email":"rosario.vivas@dialpad.com","phone":"5592481221","firstName":"Rosario","lastName":"Vivas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"726f6cb4537a28706ad46c5378fd03d3","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:09","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:09-05:00","email":"rosario.vivas@dialpad.com","phone":"5592481221","firstName":"Rosario","lastName":"Vivas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"726f6cb4537a28706ad46c5378fd03d3","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:09","updated_utc_timestamp":"2026-04-02 17:51:22","created_timestamp":"2025-08-21 15:43:09","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:09-05:00","email":"rosario.vivas@dialpad.com","phone":"5592481221","firstName":"Rosario","lastName":"Vivas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"726f6cb4537a28706ad46c5378fd03d3","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:09","updated_utc_timestamp":"2026-04-02 17:51:22","created_timestamp":"2025-08-21 15:43:09","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:09-05:00","email":"rosario.vivas@dialpad.com","phone":"5592481221","firstName":"Rosario","lastName":"Vivas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"726f6cb4537a28706ad46c5378fd03d3","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:09","updated_utc_timestamp":"2026-04-02 17:51:22","created_timestamp":"2025-08-21 15:43:09","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:09-05:00","email":"rosario.vivas@dialpad.com","phone":"5592481221","firstName":"Rosario","lastName":"Vivas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"726f6cb4537a28706ad46c5378fd03d3","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:09","updated_utc_timestamp":"2026-04-02 17:51:22","created_timestamp":"2025-08-21 15:43:09","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:09-05:00","email":"rosario.vivas@dialpad.com","phone":"5592481221","firstName":"Rosario","lastName":"Vivas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"726f6cb4537a28706ad46c5378fd03d3","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:09","updated_utc_timestamp":"2026-04-02 17:51:23","created_timestamp":"2025-08-21 15:43:09","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:09-05:00","email":"rosario.vivas@dialpad.com","phone":"5592481221","firstName":"Rosario","lastName":"Vivas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"726f6cb4537a28706ad46c5378fd03d3","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:09","updated_utc_timestamp":"2026-04-02 17:51:23","created_timestamp":"2025-08-21 15:43:09","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:09-05:00","email":"rosario.vivas@dialpad.com","phone":"5592481221","firstName":"Rosario","lastName":"Vivas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"726f6cb4537a28706ad46c5378fd03d3","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:09","updated_utc_timestamp":"2026-04-02 17:51:23","created_timestamp":"2025-08-21 15:43:09","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:51:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_86fde73861355516c0d022349db","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Scott","last_name":"Voorhees","full_name":"Scott Voorhees","contact_id":"2220","email":"svoorhees@osi-systems.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:06:24-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_86fde73861355516c0d022349db","X-RetellAI-SipTraceId":"call_86fde73861355516c0d022349db","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170272456,"end_timestamp":1775170274677,"duration_ms":2221,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.023,"end":0.343},{"word":"call ","start":0.343,"end":0.663},{"word":"has ","start":0.663,"end":0.903},{"word":"been ","start":0.903,"end":1.143},{"word":"forwarded ","start":1.143,"end":1.4629999},{"word":"to ","start":1.4629999,"end":1.7029999999999998},{"word":"voice ","start":1.7029999999999998,"end":1.9429999999999998},{"word":"mail. ","start":1.9429999999999998,"end":2.023}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.023,"end":0.343},{"word":"call ","start":0.343,"end":0.663},{"word":"has ","start":0.663,"end":0.903},{"word":"been ","start":0.903,"end":1.143},{"word":"forwarded ","start":1.143,"end":1.4629999},{"word":"to ","start":1.4629999,"end":1.7029999999999998},{"word":"voice ","start":1.7029999999999998,"end":1.9429999999999998},{"word":"mail. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not present as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to no human answer and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4710],"average":4710,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13174034876","direction":"outbound"},"event_timestamp":1775170281432} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2220 CALL ID: call_86fde73861355516c0d022349db EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:40:06-05:00","email":"svoorhees@osi-systems.com","phone":"3174034876","firstName":"Scott","lastName":"Voorhees","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"20f6ad0ae9de484a50a56538f78e68b9","socialdata_lastcheck":null,"email_local":"","email_domain":"osi-systems.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:40:06","updated_utc_timestamp":"2026-04-02 17:51:22","created_timestamp":"2025-08-21 15:40:06","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:40:06-05:00","email":"svoorhees@osi-systems.com","phone":"3174034876","firstName":"Scott","lastName":"Voorhees","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"20f6ad0ae9de484a50a56538f78e68b9","socialdata_lastcheck":null,"email_local":"","email_domain":"osi-systems.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:40:06","updated_utc_timestamp":"2026-04-02 17:51:23","created_timestamp":"2025-08-21 15:40:06","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:40:06-05:00","email":"svoorhees@osi-systems.com","phone":"3174034876","firstName":"Scott","lastName":"Voorhees","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"20f6ad0ae9de484a50a56538f78e68b9","socialdata_lastcheck":null,"email_local":"","email_domain":"osi-systems.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:40:06","updated_utc_timestamp":"2026-04-02 17:51:23","created_timestamp":"2025-08-21 15:40:06","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:51:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_217961497b7fbcce2d71ce40af6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Taylor","last_name":"Parrish","full_name":"Taylor Parrish","contact_id":"2096","email":"tparrish@altamed.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:06:25-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_217961497b7fbcce2d71ce40af6","X-RetellAI-SipTraceId":"call_217961497b7fbcce2d71ce40af6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170276619,"end_timestamp":1775170280739,"duration_ms":4120,"transcript":"User: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:51:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2afaf3d85c30201beee7abaf9fa","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Victor","last_name":"Heredia","full_name":"Victor Heredia","contact_id":"1134","email":"victor@salesplanet.io","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:26:27-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2afaf3d85c30201beee7abaf9fa","X-RetellAI-SipTraceId":"call_2afaf3d85c30201beee7abaf9fa","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170274736,"end_timestamp":1775170284150,"duration_ms":9414,"transcript":"Agent: 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. The official opening was not delivered as no human answered the call.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered by a human.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to voicemail.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%. The call was unsuccessful and dispositioned as code 06 for voicemail reached with no message left.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+17756007575","direction":"outbound"},"event_timestamp":1775170288077} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1134 CALL ID: call_2afaf3d85c30201beee7abaf9fa EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:51:22-05:00","email":"victor@salesplanet.io","phone":"7756007575","firstName":"Victor","lastName":"Heredia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"913197a607f507b45e81f3659b33232b","socialdata_lastcheck":null,"email_local":"","email_domain":"salesplanet.io","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:51:22","updated_utc_timestamp":"2026-04-02 17:51:30","created_timestamp":"2025-08-19 12:51:22","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:51:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0724aece61801b68424288c9702","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Raquel","last_name":"Molina","full_name":"Raquel Molina","contact_id":"2185","email":"rmolina@altamed.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:46-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0724aece61801b68424288c9702","X-RetellAI-SipTraceId":"call_0724aece61801b68424288c9702","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170282507,"end_timestamp":1775170285052,"duration_ms":2545,"transcript":"User: Your 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Press nine for anything else, including the YMCA of Greater Seattle corporate office. \nUser: To repeat these options, press zero. \nAgent: (Waiting for the system to transfer the call to a \nUser: Thanks \nAgent: representative \nUser: for calling the YMCA of Greater Seattle. To help direct your call, please choose one of the following. Press one for branch hours and schedules. Press two for branch lost and found. Press three for memberships. Press four for programs and camps. Press five for account login or YMCA three sixty account help. Press six for billing. Press seven for donor or giving services. Press eight for social impact programs. Press nine for anything else, including the YMCA of Greater Seattle corporate office. To repeat these options, press zero. \nAgent: (Since you have already selected option nine for anything else, \nUser: Thanks for calling the YMCA of Greater Seattle. To help direct your call, please choose one of the following. Press one for branch hours and schedules. Press two for branch lost and found. Press three for memberships. Press four for programs and camps. Press five for account login or YMCA three sixty account help. Press six for billing. Press seven for donor or giving services. Press eight for social impact programs. Press nine for anything else, including the YMCA of Greater Seattle corporate office. To repeat these options, press zero. \nAgent: (Waiting for the system to transfer the call to a representative after \nUser: Thanks for calling the YMCA of Greater Seattle. To help direct your call, please choose one of the following. Press one for branch hours and schedules. Press two for branch lost and found. Press three for memberships. Press four for programs and camps. Press five for account login or YMCA three sixty account help. Press six for billing. Press seven for donor or giving services. Press eight for social impact programs. Press nine for anything else, including the YMCA of Greater Seattle corporate office. To repeat these options, press zero. \nAgent: (Since the options are repeating and option nine has already been \nUser: Thanks for calling the YMCA of Greater Seattle. To help direct your call, please choose one of the following. Press one for branch hours and schedules. Press two for branch lost and found. Press three for memberships. Press four for programs and camps. Press five for account login or YMCA three sixty account help. Press six for billing. Press seven for donor or giving services. Press eight for social impact programs. Press nine for anything else, including the YMCA of Greater Seattle corporate office. To repeat these options, press zero. \nUser: Thanks for calling the YMCA of Greater Seattle. To help direct your call, please choose one of the following. Press one for branch hours and schedules. Press two for branch lost and found. Press three for memberships. 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To repeat these options, press zero. \nAgent: (It appears the system is repeating the menu. I will wait for \nUser: Thanks \nAgent: further \nUser: for calling the YMCA of Greater Seattle. To help direct your call, please choose one of the following. Press one for branch hours and schedules. Press two for branch lost and found. Press three for memberships. Press four for programs and camps. Press five for account login or YMCA three sixty account help. Press six for billing. Press seven for donor or giving services. Press eight for social impact programs. Press nine for anything else, including the YMCA of Greater Seattle corporate office. To repeat these options, press zero. \nUser: Thanks for calling the YMCA of Greater Seattle. To help direct your call, please choose one of the following. Press one for branch hours and schedules. Press two for branch lost and found. Press three for memberships. Press four for programs and camps. 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call was an outbound attempt to reach a representative at the YMCA of Greater Seattle. The system repeatedly presented the menu options, and the agent pressed option nine multiple times, but the call was stuck in a loop without reaching a human representative. The call ended due to maximum duration reached without successful connection.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"05","bloc_notes":"2026 Apr 02 call stuck in menu loop, no human reached","call_summary_title":"Call stuck in menu loop, no human reached","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"50%. The call did not reach a valid finish state as no human was reached and the call ended due to max duration. Official opening was not delivered, no survey questions asked, no approved closing spoken, but a valid outcome code was assigned.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation; the call was stuck in IVR menu without reaching a human.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as no survey or email was sent.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not present as the call did not progress beyond IVR menu.","Debug Analytical Variables":"Call Flow Completion Rate is 50% because the call ended without reaching a valid finish state or human interaction, but a final disposition code was assigned. Official Opening Gate Accuracy is 0% because no official opening was delivered after identity confirmation; the call remained in IVR. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% since no branching logic was triggered. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were absent.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4700,5015,5024,4943,4954,5077,5200,5324,5447,6223,5728,5854,6418,6543,6700],"average":5543.333333333333,"num_requests":15},"tool_calls":[{"tool_call_id":"57a635afb0f05839","name":"press_digit","type":"press_digit","start_time_sec":38.712,"latency_ms":0,"success":true},{"tool_call_id":"84573fcd930f5c6c","name":"press_digit","type":"press_digit","start_time_sec":251.243,"latency_ms":0,"success":true},{"tool_call_id":"353c68a59c11a803","name":"press_digit","type":"press_digit","start_time_sec":378.298,"latency_ms":0.9999999999763531,"success":true},{"tool_call_id":"f5e41ca12ce4fd9d","name":"press_digit","type":"press_digit","start_time_sec":462.209,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+12063825000","direction":"outbound"},"event_timestamp":1775170290731} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7393 CALL ID: call_89bdbd7b75ca75c0d09d0973335 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:38-06:00","email":"NO-EMAIL940@DUMMY.COM","phone":"2063825003","firstName":"Leslie","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"9c31bd1052d015bf99a29909b611db76","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:38","updated_utc_timestamp":"2026-04-02 17:51:31","created_timestamp":"2025-11-21 10:28:38","updated_timestamp":"2026-04-02 17:51:31","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/automationEntryCounts"},"id":"7393","organization":null}],"fieldValue":{"contact":"7393","field":"76","value":"The call was an outbound attempt to reach a representative at the YMCA of Greater Seattle. The system repeatedly presented the menu options, and the agent pressed option nine multiple times, but the call was stuck in a loop without reaching a human representative. The call ended due to maximum duration reached without successful connection.","cdate":"2026-04-02T17:51:31-05:00","udate":"2026-04-02T17:51:31-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404207\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404207\/field"},"owner":"7393","id":"404207"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:38-06:00","email":"NO-EMAIL940@DUMMY.COM","phone":"2063825003","firstName":"Leslie","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"9c31bd1052d015bf99a29909b611db76","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:38","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:38-06:00","email":"NO-EMAIL940@DUMMY.COM","phone":"2063825003","firstName":"Leslie","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"9c31bd1052d015bf99a29909b611db76","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:38","updated_utc_timestamp":"2026-04-02 17:51:32","created_timestamp":"2025-11-21 10:28:38","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T10:28:38-06:00","email":"NO-EMAIL940@DUMMY.COM","phone":"2063825003","firstName":"Leslie","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"9c31bd1052d015bf99a29909b611db76","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:38","updated_utc_timestamp":"2026-04-02 17:51:32","created_timestamp":"2025-11-21 10:28:38","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:51:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_668b1a7db437be95da459300589","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rick","last_name":"Rawson","full_name":"Rick Rawson","contact_id":"2180","email":"rrawson@altamed.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:46-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_668b1a7db437be95da459300589","X-RetellAI-SipTraceId":"call_668b1a7db437be95da459300589","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170290383,"end_timestamp":1775170293209,"duration_ms":2826,"transcript":"User: Sorry. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:47-05:00","email":"rrawson@altamed.org","phone":"3238897889","firstName":"Rick","lastName":"Rawson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"8fd4f00ee574a85224ffbc8842d66905","socialdata_lastcheck":null,"email_local":"","email_domain":"altamed.org","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:47","updated_utc_timestamp":"2026-04-02 17:51:38","created_timestamp":"2025-08-21 15:39:47","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:47-05:00","email":"rrawson@altamed.org","phone":"3238897889","firstName":"Rick","lastName":"Rawson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"8fd4f00ee574a85224ffbc8842d66905","socialdata_lastcheck":null,"email_local":"","email_domain":"altamed.org","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:47","updated_utc_timestamp":"2026-04-02 17:51:38","created_timestamp":"2025-08-21 15:39:47","updated_timestamp":"2026-04-02 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Press nine for anything else, including the YMCA of Greater Seattle corporate office. To repeat these options, press zero. \nAgent: (Since the options are repeating and option nine has already been \nUser: Thanks for calling the YMCA of Greater Seattle. To help direct your call, please choose one of the following. Press one for branch hours and schedules. Press two for branch lost and found. Press three for memberships. Press four for programs and camps. Press five for account login or YMCA three sixty account help. Press six for billing. Press seven for donor or giving services. Press eight for social impact programs. Press nine for anything else, including the YMCA of Greater Seattle corporate office. To repeat these options, press zero. \nUser: Thanks for calling the YMCA of Greater Seattle. To help direct your call, please choose one of the following. Press one for branch hours and schedules. Press two for branch lost and found. Press three for memberships. 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call was an outbound attempt to reach a representative at the YMCA of Greater Seattle. The system repeatedly presented the menu options, and the agent pressed option nine multiple times, but the call was stuck in a loop without reaching a human representative. The call ended due to maximum duration reached without successful connection.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"05","bloc_notes":"2026 Apr 02 call stuck in menu loop, no human reached","call_summary_title":"Call stuck in menu loop, no human reached","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"50%. The call did not reach a valid finish state as no human was reached and the call ended due to max duration. Official opening was not delivered, no survey questions asked, no approved closing spoken, but a valid outcome code was assigned.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation; the call was stuck in IVR menu without reaching a human.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as no survey or email was sent.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not present as the call did not progress beyond IVR menu.","Debug Analytical Variables":"Call Flow Completion Rate is 50% because the call ended without reaching a valid finish state or human interaction, but a final disposition code was assigned. Official Opening Gate Accuracy is 0% because no official opening was delivered after identity confirmation; the call remained in IVR. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% since no branching logic was triggered. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were absent.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4700,5015,5024,4943,4954,5077,5200,5324,5447,6223,5728,5854,6418,6543,6700],"average":5543.333333333333,"num_requests":15},"tool_calls":[{"tool_call_id":"57a635afb0f05839","name":"press_digit","type":"press_digit","start_time_sec":38.712,"latency_ms":0,"success":true},{"tool_call_id":"84573fcd930f5c6c","name":"press_digit","type":"press_digit","start_time_sec":251.243,"latency_ms":0,"success":true},{"tool_call_id":"353c68a59c11a803","name":"press_digit","type":"press_digit","start_time_sec":378.298,"latency_ms":0.9999999999763531,"success":true},{"tool_call_id":"f5e41ca12ce4fd9d","name":"press_digit","type":"press_digit","start_time_sec":462.209,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+12063825000","direction":"outbound"},"event_timestamp":1775170290731} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7393 CALL ID: call_89bdbd7b75ca75c0d09d0973335 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:38-06:00","email":"NO-EMAIL940@DUMMY.COM","phone":"2063825003","firstName":"Leslie","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"9c31bd1052d015bf99a29909b611db76","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:38","updated_utc_timestamp":"2026-04-02 17:51:33","created_timestamp":"2025-11-21 10:28:38","updated_timestamp":"2026-04-02 17:51:33","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7393\/automationEntryCounts"},"id":"7393","organization":null}],"fieldValue":{"contact":"7393","field":"76","value":"The call was an outbound attempt to reach a representative at the YMCA of Greater Seattle. The system repeatedly presented the menu options, and the agent pressed option nine multiple times, but the call was stuck in a loop without reaching a human representative. The call ended due to maximum duration reached without successful connection.","cdate":"2026-04-02T17:51:31-05:00","udate":"2026-04-02T17:51:41-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404207\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404207\/field"},"owner":"7393","id":"404207"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:38-06:00","email":"NO-EMAIL940@DUMMY.COM","phone":"2063825003","firstName":"Leslie","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"9c31bd1052d015bf99a29909b611db76","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:38-06:00","email":"NO-EMAIL940@DUMMY.COM","phone":"2063825003","firstName":"Leslie","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"9c31bd1052d015bf99a29909b611db76","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:38","updated_utc_timestamp":"2026-04-02 17:51:33","created_timestamp":"2025-11-21 10:28:38","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:38-06:00","email":"NO-EMAIL940@DUMMY.COM","phone":"2063825003","firstName":"Leslie","lastName":"Markham","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"9c31bd1052d015bf99a29909b611db76","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:38","updated_utc_timestamp":"2026-04-02 17:51:33","created_timestamp":"2025-11-21 10:28:38","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:51:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_19382b05fb6b455fe75cbc98e37","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Teri","last_name":"Brigden","full_name":"Teri Brigden","contact_id":"3701","email":"teri@pranahcs.ca","orgname":"","bloc_notes_ac":"24 October 2025 VM\r\n28 October 2025 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The call did not reach a valid finish state as it ended immediately upon reaching voicemail with no conversation.","Official Opening Gate Accuracy":"0%. The official opening was not delivered as the call was answered by voicemail, not the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not present as the call ended at voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any conversation or task completion. Official opening gate accuracy is 0% since the official opening was not delivered after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is No due to absence of required phrases. Overall, the call was unsuccessful due to reaching voicemail and no interaction with the contact.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4710],"average":4710,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12502174561","direction":"outbound"},"event_timestamp":1775170303502} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3701 CALL ID: call_19382b05fb6b455fe75cbc98e37 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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agent called the contact but reached voicemail and did not leave a message.","cdate":"2026-04-02T17:51:43-05:00","udate":"2026-04-02T17:51:43-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404237\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404237\/field"},"owner":"3701","id":"404237"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:56-05:00","email":"teri@pranahcs.ca","phone":"2502174561","firstName":"Teri","lastName":"Brigden","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8e3705dc0e62ddb8f6ad1f5905f3397b","socialdata_lastcheck":null,"email_local":"","email_domain":"pranahcs.ca","sentcnt":"14","rating_tstamp":"2025-10-27","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 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October 2025 VM\r\n28 October 2025 VM\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-10-24T11:12:55-05:00","udate":"2026-04-02T17:51:44-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113477\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113477\/field"},"owner":"3701","id":"113477"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:56-05:00","email":"teri@pranahcs.ca","phone":"2502174561","firstName":"Teri","lastName":"Brigden","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8e3705dc0e62ddb8f6ad1f5905f3397b","socialdata_lastcheck":null,"email_local":"","email_domain":"pranahcs.ca","sentcnt":"14","rating_tstamp":"2025-10-27","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:56","updated_utc_timestamp":"2026-04-02 17:51:44","created_timestamp":"2025-10-21 11:40:56","updated_timestamp":"2026-04-02 17:51:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-27 12:11:44","last_open_date":"2025-10-27 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:56-05:00","email":"teri@pranahcs.ca","phone":"2502174561","firstName":"Teri","lastName":"Brigden","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8e3705dc0e62ddb8f6ad1f5905f3397b","socialdata_lastcheck":null,"email_local":"","email_domain":"pranahcs.ca","sentcnt":"14","rating_tstamp":"2025-10-27","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:56","updated_utc_timestamp":"2026-04-02 17:51:45","created_timestamp":"2025-10-21 11:40:56","updated_timestamp":"2026-04-02 17:51:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-27 12:11:44","last_open_date":"2025-10-27 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:51:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d4682c0dcbdfdb3dd6588bdf90c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rena","last_name":"Padilla","full_name":"Rena Padilla","contact_id":"1275","email":"rena.padilla@hemco.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:21:50-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d4682c0dcbdfdb3dd6588bdf90c","X-RetellAI-SipTraceId":"call_d4682c0dcbdfdb3dd6588bdf90c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170301740,"end_timestamp":1775170304241,"duration_ms":2501,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.024,"end":0.42399998},{"word":"has ","start":0.42399998,"end":0.7439999700000001},{"word":"been ","start":0.7439999700000001,"end":0.904},{"word":"forwarded ","start":0.904,"end":1.2239999},{"word":"to ","start":1.2239999,"end":1.4639999000000001},{"word":"voice ","start":1.4639999000000001,"end":1.784},{"word":"mail. ","start":1.784,"end":2.024}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.024,"end":0.42399998},{"word":"has ","start":0.42399998,"end":0.7439999700000001},{"word":"been ","start":0.7439999700000001,"end":0.904},{"word":"forwarded ","start":0.904,"end":1.2239999},{"word":"to ","start":1.2239999,"end":1.4639999000000001},{"word":"voice ","start":1.4639999000000001,"end":1.784},{"word":"mail. 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of gate accuracy.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or valid finish state. Official opening gate accuracy is 100% because no opening was spoken without identity confirmation. Survey order integrity and skip logic accuracy are 100% by default as no survey questions or branching occurred. Verbatim survey compliance is 100% by default due to no questions asked. Mandatory phrase detection is No because no required phrases were present in the voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4702],"average":4702,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17025213415","direction":"outbound"},"event_timestamp":1775170308432} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 1275 CALL ID: call_d4682c0dcbdfdb3dd6588bdf90c EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:45-05:00","email":"rena.padilla@hemco.com","phone":"7025213415","firstName":"Rena","lastName":"Padilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5188f8b620a0c60ee39eeb404e63bef6","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:45","updated_utc_timestamp":"2026-04-02 17:51:49","created_timestamp":"2025-08-19 12:52:45","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:45-05:00","email":"rena.padilla@hemco.com","phone":"7025213415","firstName":"Rena","lastName":"Padilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5188f8b620a0c60ee39eeb404e63bef6","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:45","updated_utc_timestamp":"2026-04-02 17:51:49","created_timestamp":"2025-08-19 12:52:45","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:52:45-05:00","email":"rena.padilla@hemco.com","phone":"7025213415","firstName":"Rena","lastName":"Padilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5188f8b620a0c60ee39eeb404e63bef6","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:51:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:45","updated_utc_timestamp":"2026-04-02 17:51:50","created_timestamp":"2025-08-19 12:52:45","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:51:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5d585c15a1d6b67079279fd807e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tom","last_name":"Rivers","full_name":"Tom Rivers","contact_id":"4298","email":"tom@dgacareers.com","orgname":"","bloc_notes_ac":"Maurice Reichberg, Recruitment Manager, 6478964656, , 4168686711, maurice@dgacareers.com\r\nOct 28 2025 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voice mail of Tom Rivers. ","words":[{"word":"You've ","start":3.4419999999999997,"end":3.8419999999999996},{"word":"reached ","start":3.8419999999999996,"end":4.002},{"word":"the ","start":4.002,"end":4.162},{"word":"voice ","start":4.162,"end":4.402},{"word":"mail ","start":4.402,"end":4.562},{"word":"of ","start":4.562,"end":4.722},{"word":"Tom ","start":4.722,"end":4.962000000000001},{"word":"Rivers. ","start":4.962000000000001,"end":5.202}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Tom?","words":[{"word":"Hello, ","start":1.28,"end":1.57},{"word":"may ","start":1.57,"end":1.721},{"word":"I ","start":1.721,"end":1.791},{"word":"please ","start":1.791,"end":2.011},{"word":"speak ","start":2.011,"end":2.209},{"word":"with ","start":2.209,"end":2.336},{"word":"Tom?","start":2.336,"end":2.847}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail of Tom Rivers. ","words":[{"word":"You've ","start":3.4419999999999997,"end":3.8419999999999996},{"word":"reached ","start":3.8419999999999996,"end":4.002},{"word":"the ","start":4.002,"end":4.162},{"word":"voice ","start":4.162,"end":4.402},{"word":"mail ","start":4.402,"end":4.562},{"word":"of ","start":4.562,"end":4.722},{"word":"Tom ","start":4.722,"end":4.962000000000001},{"word":"Rivers. ","start":4.962000000000001,"end":5.202}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/6815690e56cfa75cc9e8a6663b45850b6eeae4a27cc4e32af2a73bd709b55f63/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6815690e56cfa75cc9e8a6663b45850b6eeae4a27cc4e32af2a73bd709b55f63/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6815690e56cfa75cc9e8a6663b45850b6eeae4a27cc4e32af2a73bd709b55f63/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":733.5,"p90":823.5,"p95":834.75,"p99":843.75,"min":621,"max":846,"num":2,"values":[846,621]},"tts":{"p50":249.5,"p90":276.3,"p95":279.65,"p99":282.33,"min":216,"max":283,"num":2,"values":[283,216]},"knowledge_base":{"p50":66.5,"p90":80.5,"p95":82.25,"p99":83.65,"min":49,"max":84,"num":2,"values":[49,84]},"asr":{"p50":29.999999999999545,"p90":620.9999999999997,"p95":1310.4999999999989,"p99":1862.0999999999995,"min":20,"max":2000,"num":8,"values":[20,20,30,20,30,2000,30,29.99999999999909]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.4958333,"combined_cost":2.975},"call_analysis":{"call_summary":"The agent called Tom Rivers but reached his voicemail and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached for Tom Rivers","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. 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Official Opening Gate Accuracy is 100% because the official opening was not spoken before identity confirmation and no gatekeeper was involved. Survey Order Integrity Score and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance is 100% by default since no survey questions were asked. Mandatory Phrase Detection is No due to absence of required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4687,4688],"average":4687.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+16047286849","direction":"outbound"},"event_timestamp":1775170319490} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 4298 CALL ID: call_5d585c15a1d6b67079279fd807e EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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Reichberg, Recruitment Manager, 6478964656, , 4168686711, maurice@dgacareers.com\r\nOct 28 2025 vm\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-10-28T11:04:05-05:00","udate":"2026-04-02T17:52:00-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/128209\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/128209\/field"},"owner":"4298","id":"128209"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:34-05:00","email":"tom@dgacareers.com","phone":"6047286849","firstName":"Tom","lastName":"Rivers","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"45bb3bc35fd8763ee4bff977f676faa8","socialdata_lastcheck":null,"email_local":"","email_domain":"dgacareers.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:34","updated_utc_timestamp":"2026-04-02 17:52:00","created_timestamp":"2025-10-22 15:56:34","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:34-05:00","email":"tom@dgacareers.com","phone":"6047286849","firstName":"Tom","lastName":"Rivers","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"45bb3bc35fd8763ee4bff977f676faa8","socialdata_lastcheck":null,"email_local":"","email_domain":"dgacareers.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:34","updated_utc_timestamp":"2026-04-02 17:52:01","created_timestamp":"2025-10-22 15:56:34","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:34-05:00","email":"tom@dgacareers.com","phone":"6047286849","firstName":"Tom","lastName":"Rivers","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"45bb3bc35fd8763ee4bff977f676faa8","socialdata_lastcheck":null,"email_local":"","email_domain":"dgacareers.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:34","updated_utc_timestamp":"2026-04-02 17:52:01","created_timestamp":"2025-10-22 15:56:34","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:34-05:00","email":"tom@dgacareers.com","phone":"6047286849","firstName":"Tom","lastName":"Rivers","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"45bb3bc35fd8763ee4bff977f676faa8","socialdata_lastcheck":null,"email_local":"","email_domain":"dgacareers.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:34","updated_utc_timestamp":"2026-04-02 17:52:01","created_timestamp":"2025-10-22 15:56:34","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:34-05:00","email":"tom@dgacareers.com","phone":"6047286849","firstName":"Tom","lastName":"Rivers","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"45bb3bc35fd8763ee4bff977f676faa8","socialdata_lastcheck":null,"email_local":"","email_domain":"dgacareers.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:34","updated_utc_timestamp":"2026-04-02 17:52:01","created_timestamp":"2025-10-22 15:56:34","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b216c99630cb2e3438dee880e20","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tam","last_name":"Tran","full_name":"Tam Tran","contact_id":"3773","email":"tam.tran@cco.coop","orgname":"","bloc_notes_ac":"24 October 2025 VM\r\n28 October 2025 VM\r\n30 October 2025 Not 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8251a690bfe04134d9f52ab4e57","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sandy","last_name":"Mach","full_name":"Sandy Mach","contact_id":"2772","email":"smach@talend.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:06:24-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8251a690bfe04134d9f52ab4e57","X-RetellAI-SipTraceId":"call_8251a690bfe04134d9f52ab4e57","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170322365,"end_timestamp":1775170324950,"duration_ms":2585,"transcript":"User: Party you are 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{"contacts":[{"cdate":"2025-08-21T15:49:39-05:00","email":"smach@talend.com","phone":"9255609169","firstName":"Sandy","lastName":"Mach","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f33c0850dd95cadeeafa0511212597a9","socialdata_lastcheck":null,"email_local":"","email_domain":"talend.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:39","updated_utc_timestamp":"2026-04-02 17:52:08","created_timestamp":"2025-08-21 15:49:39","updated_timestamp":"2026-04-02 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call was made but reached voicemail immediately, with no conversation taking place.","cdate":"2026-04-02T17:52:08-05:00","udate":"2026-04-02T17:52:08-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404278\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404278\/field"},"owner":"2772","id":"404278"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:39-05:00","email":"smach@talend.com","phone":"9255609169","firstName":"Sandy","lastName":"Mach","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f33c0850dd95cadeeafa0511212597a9","socialdata_lastcheck":null,"email_local":"","email_domain":"talend.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:39","updated_utc_timestamp":"2026-04-02 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reached, no answer","cdate":"2026-04-02T17:52:09-05:00","udate":"2026-04-02T17:52:09-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404279\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404279\/field"},"owner":"2772","id":"404279"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:39-05:00","email":"smach@talend.com","phone":"9255609169","firstName":"Sandy","lastName":"Mach","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f33c0850dd95cadeeafa0511212597a9","socialdata_lastcheck":null,"email_local":"","email_domain":"talend.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:39","updated_utc_timestamp":"2026-04-02 17:52:09","created_timestamp":"2025-08-21 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Apr 02 call reached voicemail, no message left","cdate":"2026-04-02T17:52:09-05:00","udate":"2026-04-02T17:52:09-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404280\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404280\/field"},"owner":"2772","id":"404280"}} FIELD 38 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:39-05:00","email":"smach@talend.com","phone":"9255609169","firstName":"Sandy","lastName":"Mach","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f33c0850dd95cadeeafa0511212597a9","socialdata_lastcheck":null,"email_local":"","email_domain":"talend.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:39","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:39-05:00","email":"smach@talend.com","phone":"9255609169","firstName":"Sandy","lastName":"Mach","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f33c0850dd95cadeeafa0511212597a9","socialdata_lastcheck":null,"email_local":"","email_domain":"talend.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:39","updated_utc_timestamp":"2026-04-02 17:52:09","created_timestamp":"2025-08-21 15:49:39","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:39-05:00","email":"smach@talend.com","phone":"9255609169","firstName":"Sandy","lastName":"Mach","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f33c0850dd95cadeeafa0511212597a9","socialdata_lastcheck":null,"email_local":"","email_domain":"talend.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:39","updated_utc_timestamp":"2026-04-02 17:52:10","created_timestamp":"2025-08-21 15:49:39","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:39-05:00","email":"smach@talend.com","phone":"9255609169","firstName":"Sandy","lastName":"Mach","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"f33c0850dd95cadeeafa0511212597a9","socialdata_lastcheck":null,"email_local":"","email_domain":"talend.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:39","updated_utc_timestamp":"2026-04-02 17:52:10","created_timestamp":"2025-08-21 15:49:39","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4a053959ea7bb8693053bb436cd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Stephanie","last_name":"Atencio","full_name":"Stephanie 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You've reached Stephanie Atencia's voice mail. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.207,"end":1.602}],"metadata":{"response_id":0}},{"role":"user","content":"Hi ","words":[{"word":"Hi ","start":1.6259999,"end":1.8659999}]},{"role":"agent","content":"may I ","words":[{"word":"may ","start":1.602,"end":1.776},{"word":"I ","start":1.776,"end":1.869}],"metadata":{"response_id":0}},{"role":"user","content":"there. You've reached Stephanie Atencia's voice mail. ","words":[{"word":"there. ","start":1.8659999,"end":2.266},{"word":"You've ","start":2.266,"end":2.506},{"word":"reached ","start":2.506,"end":2.746},{"word":"Stephanie ","start":2.746,"end":3.066},{"word":"Atencia's ","start":3.066,"end":3.7859999999999996},{"word":"voice ","start":3.7859999999999996,"end":3.9459997999999996},{"word":"mail. ","start":3.9459997999999996,"end":4.186}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.207,"end":1.602}],"metadata":{"response_id":0}},{"role":"user","content":"Hi ","words":[{"word":"Hi ","start":1.6259999,"end":1.8659999}]},{"role":"agent","content":"may I ","words":[{"word":"may ","start":1.602,"end":1.776},{"word":"I ","start":1.776,"end":1.869}],"metadata":{"response_id":0}},{"role":"user","content":"there. You've reached Stephanie Atencia's voice mail. ","words":[{"word":"there. ","start":1.8659999,"end":2.266},{"word":"You've ","start":2.266,"end":2.506},{"word":"reached ","start":2.506,"end":2.746},{"word":"Stephanie ","start":2.746,"end":3.066},{"word":"Atencia's ","start":3.066,"end":3.7859999999999996},{"word":"voice ","start":3.7859999999999996,"end":3.9459997999999996},{"word":"mail. ","start":3.9459997999999996,"end":4.186}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/1e441c2e51a91e9b71a02127b0e8909457edb33654a02805fa8e9bb3cf213142/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/1e441c2e51a91e9b71a02127b0e8909457edb33654a02805fa8e9bb3cf213142/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/1e441c2e51a91e9b71a02127b0e8909457edb33654a02805fa8e9bb3cf213142/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":753,"p90":753,"p95":753,"p99":753,"min":753,"max":753,"num":1,"values":[753]},"tts":{"p50":280,"p90":280,"p95":280,"p99":280,"min":280,"max":280,"num":1,"values":[280]},"knowledge_base":{"p50":57,"p90":57.8,"p95":57.9,"p99":57.98,"min":56,"max":58,"num":2,"values":[56,58]},"asr":{"p50":20,"p90":31.999999999999993,"p95":36,"p99":39.2,"min":20,"max":40,"num":9,"values":[20,20,20,20,30,30,20,20,40]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.5991667,"combined_cost":2.9958333},"call_analysis":{"call_summary":"The call was made to Stephanie Atencia but went directly to voicemail without leaving a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was not delivered, no survey questions were asked, and no valid outcome was assigned, nor was an approved closing spoken.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation; the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was needed as the call did not reach a human.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"No. The required phrases were not present as the call went to voicemail and no message was left.","Debug Analytical Variables":"The call flow completion rate is 0% because the call did not progress beyond reaching voicemail; no official opening or survey questions were asked, and no closing was spoken. Official Opening Gate Accuracy is 0% because the official opening was never delivered after confirming the contact's identity. Survey Order Integrity and Skip Logic Accuracy are 100% by default since no survey questions or branching occurred. Verbatim Survey Compliance is 0% due to no survey questions being asked. Mandatory Phrase Detection is No because none of the required phrases were present in the voicemail interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4690],"average":4690,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14086778158","direction":"outbound"},"event_timestamp":1775170330564} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2988 CALL ID: call_4a053959ea7bb8693053bb436cd EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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reached, no message left","cdate":"2026-04-02T17:52:11-05:00","udate":"2026-04-02T17:52:11-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404289\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404289\/field"},"owner":"2988","id":"404289"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:33-05:00","email":"satencio@bjsrestaurants.com","phone":"4086778158","firstName":"Stephanie","lastName":"Atencio","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"d7980440d8d3f5c1f1817ae4f60c7f40","socialdata_lastcheck":null,"email_local":"","email_domain":"bjsrestaurants.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:33","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:33-05:00","email":"satencio@bjsrestaurants.com","phone":"4086778158","firstName":"Stephanie","lastName":"Atencio","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"d7980440d8d3f5c1f1817ae4f60c7f40","socialdata_lastcheck":null,"email_local":"","email_domain":"bjsrestaurants.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:33","updated_utc_timestamp":"2026-04-02 17:52:11","created_timestamp":"2025-08-21 15:52:33","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:33-05:00","email":"satencio@bjsrestaurants.com","phone":"4086778158","firstName":"Stephanie","lastName":"Atencio","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"d7980440d8d3f5c1f1817ae4f60c7f40","socialdata_lastcheck":null,"email_local":"","email_domain":"bjsrestaurants.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:33","updated_utc_timestamp":"2026-04-02 17:52:12","created_timestamp":"2025-08-21 15:52:33","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:33-05:00","email":"satencio@bjsrestaurants.com","phone":"4086778158","firstName":"Stephanie","lastName":"Atencio","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"d7980440d8d3f5c1f1817ae4f60c7f40","socialdata_lastcheck":null,"email_local":"","email_domain":"bjsrestaurants.com","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:33","updated_utc_timestamp":"2026-04-02 17:52:12","created_timestamp":"2025-08-21 15:52:33","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e45cb46af40bfd6342b8f4815bc","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ronald","last_name":"Swanson","full_name":"Ronald 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Please stay on the line. ","words":[{"word":"Thanks. ","start":22.112,"end":22.432},{"word":"Please ","start":23.041999999999998,"end":23.362},{"word":"stay ","start":23.362,"end":23.682},{"word":"on ","start":23.682,"end":23.842001999999997},{"word":"the ","start":23.842001999999997,"end":23.922002},{"word":"line. ","start":23.922002,"end":24.082000999999998}]},{"role":"agent","content":"Thank you. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8a3fca26ed807e110364898822f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Thomas","last_name":"Bria","full_name":"Thomas Bria","contact_id":"2246","email":"tbria@altamed.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:06:24-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8a3fca26ed807e110364898822f","X-RetellAI-SipTraceId":"call_8a3fca26ed807e110364898822f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170330528,"end_timestamp":1775170333384,"duration_ms":2856,"transcript":"User: Your call 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The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or matched.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected as the call was not answered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey flow occurred. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d101ac6b301d4873681eefc7099","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ron","last_name":"Owen","full_name":"Ron Owen","contact_id":"2669","email":"rowen@marin.edu","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:46-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d101ac6b301d4873681eefc7099","X-RetellAI-SipTraceId":"call_d101ac6b301d4873681eefc7099","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170331280,"end_timestamp":1775170334837,"duration_ms":3557,"transcript":"Agent: Hello, may I 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:35-05:00","email":"rowen@marin.edu","phone":"4158843159","firstName":"Ron","lastName":"Owen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"985fa26caf7bcdcdf980a0317efbe659","socialdata_lastcheck":null,"email_local":"","email_domain":"marin.edu","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:35","updated_utc_timestamp":"2026-04-02 17:52:20","created_timestamp":"2025-08-21 15:48:35","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:35-05:00","email":"rowen@marin.edu","phone":"4158843159","firstName":"Ron","lastName":"Owen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"985fa26caf7bcdcdf980a0317efbe659","socialdata_lastcheck":null,"email_local":"","email_domain":"marin.edu","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:35","updated_utc_timestamp":"2026-04-02 17:52:20","created_timestamp":"2025-08-21 15:48:35","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:35-05:00","email":"rowen@marin.edu","phone":"4158843159","firstName":"Ron","lastName":"Owen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"985fa26caf7bcdcdf980a0317efbe659","socialdata_lastcheck":null,"email_local":"","email_domain":"marin.edu","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:35","updated_utc_timestamp":"2026-04-02 17:52:20","created_timestamp":"2025-08-21 15:48:35","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:35-05:00","email":"rowen@marin.edu","phone":"4158843159","firstName":"Ron","lastName":"Owen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"985fa26caf7bcdcdf980a0317efbe659","socialdata_lastcheck":null,"email_local":"","email_domain":"marin.edu","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:35","updated_utc_timestamp":"2026-04-02 17:52:20","created_timestamp":"2025-08-21 15:48:35","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:35-05:00","email":"rowen@marin.edu","phone":"4158843159","firstName":"Ron","lastName":"Owen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"985fa26caf7bcdcdf980a0317efbe659","socialdata_lastcheck":null,"email_local":"","email_domain":"marin.edu","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:35","updated_utc_timestamp":"2026-04-02 17:52:21","created_timestamp":"2025-08-21 15:48:35","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_982601919fa47f62617db613017","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Terry","last_name":"Wood","full_name":"Terry Wood","contact_id":"7275","email":"twood@orionfirst.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:26:27-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_982601919fa47f62617db613017","X-RetellAI-SipTraceId":"call_982601919fa47f62617db613017","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170016897,"end_timestamp":1775170334793,"duration_ms":317896,"transcript":"Agent: Hello, may \nUser: Hello, and thank you for calling Orion First Financial. Where we believe the world is a better place when small businesses succeed. If you know the extension of the party you are trying to reach, press one. For company directory, press two. To speak with a sales representative, press three. To speak to an agent, press zero, and your call will be answered in the order it was received. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: For Kara Mabry, press one. For Veronica Moreno, press two. \nUser: Hello, and thank you for calling Orion First Financial, where we believe the world is a better place when small businesses succeed. If you know the extension of the party you are trying to reach, press one. For company directory, press two. To speak with a sales representative, press three. To speak to an agent, press zero, and your call will be answered in the order it was received. \nUser: Welcome to the dial by name directory. 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Could you please connect me with ","words":[{"word":"Thank ","start":138.381,"end":138.625},{"word":"you ","start":138.625,"end":138.729},{"word":"for ","start":138.729,"end":138.845},{"word":"the ","start":138.845,"end":138.973},{"word":"options.","start":138.973,"end":139.728},{"word":" I ","start":139.773625,"end":139.901625},{"word":"am ","start":139.901625,"end":140.040625},{"word":"looking ","start":140.040625,"end":140.366625},{"word":"to ","start":140.366625,"end":140.482625},{"word":"speak ","start":140.482625,"end":140.725625},{"word":"with ","start":140.725625,"end":140.876625},{"word":"Terry ","start":140.876625,"end":141.155625},{"word":"Wood.","start":141.155625,"end":141.677625},{"word":" Could ","start":141.72408325195312,"end":141.91008325195313},{"word":"you ","start":141.91008325195313,"end":142.02608325195314},{"word":"please ","start":142.02608325195314,"end":142.31708325195314},{"word":"connect ","start":142.31708325195314,"end":142.7110832519531},{"word":"me ","start":142.7110832519531,"end":142.90908325195312},{"word":"with ","start":142.90908325195312,"end":143.1990832519531}],"metadata":{"response_id":13}},{"role":"user","content":"For ","words":[{"word":"For ","start":143.279,"end":143.75901}]},{"role":"agent","content":"Terry Wood?","words":[{"word":"Terry ","start":143.1990832519531,"end":143.51208325195313},{"word":"Wood?","start":143.51208325195313,"end":144.00008325195313}],"metadata":{"response_id":13}},{"role":"user","content":"Karen Mabry, press one. 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agent attempted to reach Terry Wood at Orion First Financial but encountered an automated directory and was unable to find the contact. Eventually, the call connected to a representative named Anna at Contract Care, where the agent requested to speak with Terry Wood but was informed the contact was Carrie Wood. The call ended after a brief survey invitation and the agent thanked the representative before hanging up.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 agent attempted to reach Terry Wood but contact not found in directory; connected to Anna at Contract Care who answered as Carrie Wood; call ended after survey invitation","call_summary_title":"Attempted Contact with Terry Wood - Connected to Anna at Contract Care","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. Official opening was not delivered by the agent, some survey questions were not asked, but a valid outcome was assigned and closing was spoken.","Official Opening Gate Accuracy":"0%. Official opening was not spoken by the agent after identity confirmation; the user spoke the opening instead.","Survey Order Integrity Score":"100%. No order violations detected as the survey was minimal and followed the expected sequence.","Skip Logic Accuracy":"100%. Logical branching was correct given the call flow and survey invitation.","Verbatim Survey Compliance":"0%. The agent did not ask the survey questions verbatim; the user read the survey prompt instead.","Mandatory Phrase Detection":"No. The agent did not use the mandatory phrases such as 'for statistical purposes' or the approved closing sentence; the user provided the survey prompt.","Debug Analytical Variables":"The Call Flow Completion Rate was set at 70% because the agent did not deliver the official opening (-20%), did not ask all survey questions (-5% per missing question), but a valid outcome was assigned (+5%) and the closing was spoken (+5%). Official Opening Gate Accuracy was 0% because the agent never spoke the official opening after confirming identity; the user read the opening instead. Survey Order Integrity Score was 100% as no order violations occurred. Skip Logic Accuracy was 100% as the call followed correct logical branching. Verbatim Survey Compliance was 0% because the agent did not ask survey questions verbatim; the user read the survey prompt. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:50-06:00","email":"twood@orionfirst.com","phone":"2533584050","firstName":"Terry","lastName":"Wood","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"ef0ff0f2735925683101290682e32b2d","socialdata_lastcheck":null,"email_local":"","email_domain":"orionfirst.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:50","updated_utc_timestamp":"2026-04-02 17:52:23","created_timestamp":"2025-11-21 09:54:50","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:50-06:00","email":"twood@orionfirst.com","phone":"2533584050","firstName":"Terry","lastName":"Wood","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"ef0ff0f2735925683101290682e32b2d","socialdata_lastcheck":null,"email_local":"","email_domain":"orionfirst.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:50","updated_utc_timestamp":"2026-04-02 17:52:23","created_timestamp":"2025-11-21 09:54:50","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:53:10-05:00","email":"samantha@telecomtechsolutions.com","phone":"6616746756","firstName":"Samantha","lastName":"Pineda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"ed4973391220a71dd04e056a0719d269","socialdata_lastcheck":null,"email_local":"","email_domain":"telecomtechsolutions.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:53:10","updated_utc_timestamp":"2026-04-02 17:52:31","created_timestamp":"2025-08-19 12:53:10","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:53:10-05:00","email":"samantha@telecomtechsolutions.com","phone":"6616746756","firstName":"Samantha","lastName":"Pineda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"ed4973391220a71dd04e056a0719d269","socialdata_lastcheck":null,"email_local":"","email_domain":"telecomtechsolutions.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:53:10","updated_utc_timestamp":"2026-04-02 17:52:32","created_timestamp":"2025-08-19 12:53:10","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:53:10-05:00","email":"samantha@telecomtechsolutions.com","phone":"6616746756","firstName":"Samantha","lastName":"Pineda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"ed4973391220a71dd04e056a0719d269","socialdata_lastcheck":null,"email_local":"","email_domain":"telecomtechsolutions.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:53:10","updated_utc_timestamp":"2026-04-02 17:52:32","created_timestamp":"2025-08-19 12:53:10","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_96b8f09851ce6a7c60abf7c5f7a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Veronica","last_name":"Gomez","full_name":"Veronica Gomez","contact_id":"2269","email":"verogomez@altamed.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:06:25-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_96b8f09851ce6a7c60abf7c5f7a","X-RetellAI-SipTraceId":"call_96b8f09851ce6a7c60abf7c5f7a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170344868,"end_timestamp":1775170348168,"duration_ms":3300,"transcript":"User: Sorry. Extension eight zero \n","transcript_object":[{"role":"user","content":"Sorry. Extension eight zero ","words":[{"word":"Sorry. ","start":0.029,"end":0.7489999700000001},{"word":"Extension ","start":0.909,"end":1.6289999},{"word":"eight ","start":1.8689999,"end":2.3489999999999998},{"word":"zero ","start":2.3489999999999998,"end":2.749}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. Extension eight zero ","words":[{"word":"Sorry. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6eea4896fcbc7c243b977398dd1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Robert","last_name":"Martinez","full_name":"Robert Martinez","contact_id":"2709","email":"robmartinez@antiochschools.net","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:01:46-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6eea4896fcbc7c243b977398dd1","X-RetellAI-SipTraceId":"call_6eea4896fcbc7c243b977398dd1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170347630,"end_timestamp":1775170349531,"duration_ms":1901,"transcript":"User: Have reached Fairfield Sissumi. \n","transcript_object":[{"role":"user","content":"Have reached Fairfield Sissumi. ","words":[{"word":"Have ","start":0.186,"end":0.42599998},{"word":"reached ","start":0.42599998,"end":0.666},{"word":"Fairfield ","start":0.666,"end":1.2259999},{"word":"Sissumi. ","start":1.2259999,"end":1.786}]}],"transcript_with_tool_calls":[{"role":"user","content":"Have reached Fairfield Sissumi. ","words":[{"word":"Have ","start":0.186,"end":0.42599998},{"word":"reached ","start":0.42599998,"end":0.666},{"word":"Fairfield ","start":0.666,"end":1.2259999},{"word":"Sissumi. 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The call did not reach a valid finish state as it went to voicemail without conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of conversation. The call disposition code is 06 indicating voicemail was reached and no message was left.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4703],"average":4703,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17074214000","direction":"outbound"},"event_timestamp":1775170352845} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2709 CALL ID: call_6eea4896fcbc7c243b977398dd1 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:00-05:00","email":"robmartinez@antiochschools.net","phone":"7074214000","firstName":"Robert","lastName":"Martinez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"662618fd347ba2ccc069d18e6fe6d5ef","socialdata_lastcheck":null,"email_local":"","email_domain":"antiochschools.net","sentcnt":"15","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:00","updated_utc_timestamp":"2026-04-02 17:52:34","created_timestamp":"2025-08-21 15:49:00","updated_timestamp":"2026-04-02 17:52:34","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 11:15:17","last_open_date":"2025-09-22 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:00-05:00","email":"robmartinez@antiochschools.net","phone":"7074214000","firstName":"Robert","lastName":"Martinez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"662618fd347ba2ccc069d18e6fe6d5ef","socialdata_lastcheck":null,"email_local":"","email_domain":"antiochschools.net","sentcnt":"15","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:00","updated_utc_timestamp":"2026-04-02 17:52:34","created_timestamp":"2025-08-21 15:49:00","updated_timestamp":"2026-04-02 17:52:34","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 11:15:17","last_open_date":"2025-09-22 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:00-05:00","email":"robmartinez@antiochschools.net","phone":"7074214000","firstName":"Robert","lastName":"Martinez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"662618fd347ba2ccc069d18e6fe6d5ef","socialdata_lastcheck":null,"email_local":"","email_domain":"antiochschools.net","sentcnt":"15","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:00","updated_utc_timestamp":"2026-04-02 17:52:34","created_timestamp":"2025-08-21 15:49:00","updated_timestamp":"2026-04-02 17:52:34","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 11:15:17","last_open_date":"2025-09-22 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_305168d91c3b37515680bee4769","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Suzen","last_name":"Bhaidani","full_name":"Suzen Bhaidani","contact_id":"2111","email":"suzen.bhaidani@twu.ca","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 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Hi. Trinity Western University. How may I help you? \nAgent: Hello, thank you for taking my call. May I please speak with Suzen?\nUser: Could you help me out with the last name, please? \nAgent: Certainly. The last name is Bhaidani—Suzen Bhaidani. May I speak with her, please?\nUser: Could you spell out the last name for me? \nUser: me? \nAgent: Of course. That’s B H A I D A N I.\nUser: Could you repeat that? \nAgent: Absolutely. That’s B as in Bravo, H as in Hotel, A, I, D as in Delta, A, N, I.\nUser: Sorry. I don't think we have a direct extension towards this, Susan. Can you help me out with the department or an extension? \nAgent: I understand. Unfortunately, I don’t have a department or extension for Suzen \n","transcript_object":[{"role":"user","content":"For calling Trinity Western University. Hi. Trinity Western University. How may I help you? 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May I please speak with Suzen?","words":[{"word":"Hello, ","start":7.386,"end":7.711},{"word":"thank ","start":7.711,"end":7.909},{"word":"you ","start":7.909,"end":8.036},{"word":"for ","start":8.036,"end":8.152},{"word":"taking ","start":8.152,"end":8.443},{"word":"my ","start":8.443,"end":8.57},{"word":"call.","start":8.57,"end":9.081},{"word":" May ","start":9.127166748046875,"end":9.302166748046876},{"word":"I ","start":9.302166748046876,"end":9.394166748046874},{"word":"please ","start":9.394166748046874,"end":9.615166748046875},{"word":"speak ","start":9.615166748046875,"end":9.847166748046876},{"word":"with ","start":9.847166748046876,"end":9.998166748046875},{"word":"Suzen?","start":9.998166748046875,"end":10.753166748046874}],"metadata":{"response_id":1}},{"role":"user","content":"Could you help me out with the last name, please? 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May I speak with her, please?","words":[{"word":"Certainly.","start":15.229,"end":16.077},{"word":" The ","start":16.122666748046875,"end":16.250666748046875},{"word":"last ","start":16.250666748046875,"end":16.494666748046875},{"word":"name ","start":16.494666748046875,"end":16.680666748046875},{"word":"is ","start":16.680666748046875,"end":16.831666748046874},{"word":"Bhaidani—Suzen ","start":16.831666748046874,"end":17.759666748046875},{"word":"Bhaidani.","start":17.759666748046875,"end":18.537666748046874},{"word":" May ","start":18.584,"end":18.77},{"word":"I ","start":18.77,"end":18.863},{"word":"speak ","start":18.863,"end":19.142},{"word":"with ","start":19.142,"end":19.304},{"word":"her, ","start":19.304,"end":19.478},{"word":"please?","start":19.478,"end":20.117}],"metadata":{"response_id":2}},{"role":"user","content":"Could you spell out the last name for me? ","words":[{"word":"Could ","start":23.034000000000002,"end":23.274},{"word":"you ","start":23.274,"end":23.434},{"word":"spell ","start":23.434,"end":23.594},{"word":"out ","start":23.594,"end":23.754},{"word":"the ","start":23.754,"end":23.834},{"word":"last ","start":23.834,"end":24.074},{"word":"name ","start":24.074,"end":24.234},{"word":"for ","start":24.234,"end":24.394000000000002},{"word":"me? ","start":24.394000000000002,"end":24.474}]},{"role":"user","content":"me? ","words":[{"word":"me? ","start":24.474,"end":24.634}]},{"role":"agent","content":"Of course. 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I don't think we have a direct extension towards this, Susan. Can you help me out with the department or an extension? ","words":[{"word":"Sorry. ","start":41.844,"end":42.164},{"word":"I ","start":42.164,"end":42.404},{"word":"don't ","start":42.404,"end":42.564},{"word":"think ","start":42.564,"end":42.964},{"word":"we ","start":42.964,"end":43.284},{"word":"have ","start":43.284,"end":43.444},{"word":"a ","start":43.444,"end":43.603998000000004},{"word":"direct ","start":43.603998000000004,"end":43.844},{"word":"extension ","start":43.964002,"end":44.524},{"word":"towards ","start":44.524,"end":44.924},{"word":"this, ","start":44.924,"end":45.324},{"word":"Susan. 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Unfortunately, I don’t have a department or extension for Suzen ","words":[{"word":"I ","start":49.461,"end":49.566},{"word":"understand.","start":49.566,"end":50.355},{"word":" Unfortunately, ","start":50.401125,"end":50.947125},{"word":"I ","start":50.947125,"end":51.005125},{"word":"don’t ","start":51.005125,"end":51.191125},{"word":"have ","start":51.191125,"end":51.353125},{"word":"a ","start":51.353125,"end":51.423125},{"word":"department ","start":51.423125,"end":51.888125},{"word":"or ","start":51.888125,"end":52.027125},{"word":"extension ","start":52.027125,"end":52.503125},{"word":"for ","start":52.503125,"end":52.665125},{"word":"Suzen ","start":52.665125,"end":53.014125}],"metadata":{"response_id":6}}],"transcript_with_tool_calls":[{"role":"user","content":"For calling Trinity Western University. Hi. Trinity Western University. How may I help you? 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May I please speak with Suzen?","words":[{"word":"Hello, ","start":7.386,"end":7.711},{"word":"thank ","start":7.711,"end":7.909},{"word":"you ","start":7.909,"end":8.036},{"word":"for ","start":8.036,"end":8.152},{"word":"taking ","start":8.152,"end":8.443},{"word":"my ","start":8.443,"end":8.57},{"word":"call.","start":8.57,"end":9.081},{"word":" May ","start":9.127166748046875,"end":9.302166748046876},{"word":"I ","start":9.302166748046876,"end":9.394166748046874},{"word":"please ","start":9.394166748046874,"end":9.615166748046875},{"word":"speak ","start":9.615166748046875,"end":9.847166748046876},{"word":"with ","start":9.847166748046876,"end":9.998166748046875},{"word":"Suzen?","start":9.998166748046875,"end":10.753166748046874}],"metadata":{"response_id":1}},{"role":"user","content":"Could you help me out with the last name, please? ","words":[{"word":"Could ","start":12.313999999999998,"end":12.634001},{"word":"you ","start":12.634001,"end":12.714001},{"word":"help ","start":12.714001,"end":12.873999999999999},{"word":"me ","start":12.873999999999999,"end":13.033999999999999},{"word":"out ","start":13.033999999999999,"end":13.193999999999999},{"word":"with ","start":13.193999999999999,"end":13.354},{"word":"the ","start":13.354,"end":13.514},{"word":"last ","start":13.514,"end":13.594},{"word":"name, ","start":13.594,"end":13.914},{"word":"please? ","start":13.914,"end":14.074}]},{"role":"agent","content":"Certainly. The last name is Bhaidani—Suzen Bhaidani. 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That’s B as in Bravo, H as in Hotel, A, I, D as in Delta, A, N, I.","words":[{"word":"Absolutely.","start":33.893,"end":34.752},{"word":" That’s ","start":34.79825,"end":35.07725},{"word":"B ","start":35.07725,"end":35.36725},{"word":"as ","start":35.36725,"end":35.50725},{"word":"in ","start":35.50725,"end":35.61125},{"word":"Bravo, ","start":35.61125,"end":36.33125},{"word":"H ","start":36.33125,"end":36.54025},{"word":"as ","start":36.54025,"end":36.66825},{"word":"in ","start":36.66825,"end":36.78425},{"word":"Hotel, ","start":36.78425,"end":37.22525},{"word":"A, ","start":37.22525,"end":37.45725},{"word":"I, ","start":37.45725,"end":37.75925},{"word":"D ","start":37.75925,"end":37.95625},{"word":"as ","start":37.95625,"end":38.08425},{"word":"in ","start":38.08425,"end":38.18925},{"word":"Delta, ","start":38.18925,"end":38.59525},{"word":"A, ","start":38.59525,"end":38.81525},{"word":"N, ","start":38.81525,"end":39.02425},{"word":"I.","start":39.02425,"end":39.58225}],"metadata":{"response_id":5}},{"role":"user","content":"Sorry. I don't think we have a direct extension towards this, Susan. Can you help me out with the department or an extension? ","words":[{"word":"Sorry. ","start":41.844,"end":42.164},{"word":"I ","start":42.164,"end":42.404},{"word":"don't ","start":42.404,"end":42.564},{"word":"think ","start":42.564,"end":42.964},{"word":"we ","start":42.964,"end":43.284},{"word":"have ","start":43.284,"end":43.444},{"word":"a ","start":43.444,"end":43.603998000000004},{"word":"direct ","start":43.603998000000004,"end":43.844},{"word":"extension ","start":43.964002,"end":44.524},{"word":"towards ","start":44.524,"end":44.924},{"word":"this, ","start":44.924,"end":45.324},{"word":"Susan. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:14-05:00","email":"suzen.bhaidani@twu.ca","phone":"6048887511","firstName":"Suzen","lastName":"Bhaidani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"f89add8bf65c3cc340d9f4f72794555c","socialdata_lastcheck":null,"email_local":"","email_domain":"twu.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:14","updated_utc_timestamp":"2026-04-02 17:52:35","created_timestamp":"2025-08-21 15:39:14","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:14-05:00","email":"suzen.bhaidani@twu.ca","phone":"6048887511","firstName":"Suzen","lastName":"Bhaidani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"f89add8bf65c3cc340d9f4f72794555c","socialdata_lastcheck":null,"email_local":"","email_domain":"twu.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:14","updated_utc_timestamp":"2026-04-02 17:52:35","created_timestamp":"2025-08-21 15:39:14","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:15-05:00","email":"tania.lozano@oportun.com","phone":"5255277028","firstName":"Tania","lastName":"Lozano","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"18f6255a4e768f4f7b3e346f128d2a2a","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:15","updated_utc_timestamp":"2026-04-02 17:52:39","created_timestamp":"2025-08-21 15:48:15","updated_timestamp":"2026-04-02 17:52:39","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2638\/automationEntryCounts"},"id":"2638","organization":null}],"fieldValue":{"contact":"2638","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_22a0f995174f1df62797b882016","cdate":"2026-04-02T17:52:39-05:00","udate":"2026-04-02T17:52:39-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404401\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404401\/field"},"owner":"2638","id":"404401"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_455b49b32c904d73667201ceafd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tara","last_name":"Rozenek","full_name":"Tara Rozenek","contact_id":"2633","email":"tara.rozenek@ufv.ca","orgname":"","bloc_notes_ac":"Nov 19 2025 vm Nov 24 2025 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right now. ","words":[{"word":"I ","start":3.6729998999999998,"end":3.913},{"word":"can't ","start":3.913,"end":4.312999700000001},{"word":"get ","start":4.312999700000001,"end":4.473000000000001},{"word":"to ","start":4.473000000000001,"end":4.553},{"word":"my ","start":4.553,"end":4.713},{"word":"phone ","start":4.713,"end":4.8729997},{"word":"right ","start":4.8729997,"end":5.113},{"word":"now. ","start":5.113,"end":5.273000000000001}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Tara?","words":[{"word":"Hello, ","start":1.395,"end":1.697},{"word":"may ","start":1.697,"end":1.847},{"word":"I ","start":1.847,"end":1.917},{"word":"please ","start":1.917,"end":2.161},{"word":"speak ","start":2.161,"end":2.393},{"word":"with ","start":2.393,"end":2.567},{"word":"Tara?","start":2.567,"end":3.125}],"metadata":{"response_id":0}},{"role":"user","content":"I can't get to my phone right now. ","words":[{"word":"I ","start":3.6729998999999998,"end":3.913},{"word":"can't ","start":3.913,"end":4.312999700000001},{"word":"get ","start":4.312999700000001,"end":4.473000000000001},{"word":"to ","start":4.473000000000001,"end":4.553},{"word":"my ","start":4.553,"end":4.713},{"word":"phone ","start":4.713,"end":4.8729997},{"word":"right ","start":4.8729997,"end":5.113},{"word":"now. ","start":5.113,"end":5.273000000000001}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ad4dfbc0fc36de6428d2fd31a2beef52c372a661865329f4457372293fc30b8a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ad4dfbc0fc36de6428d2fd31a2beef52c372a661865329f4457372293fc30b8a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ad4dfbc0fc36de6428d2fd31a2beef52c372a661865329f4457372293fc30b8a/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":983,"p90":983,"p95":983,"p99":983,"min":983,"max":983,"num":1,"values":[983]},"tts":{"p50":283,"p90":283,"p95":283,"p99":283,"min":283,"max":283,"num":1,"values":[283]},"knowledge_base":{"p50":73,"p90":73,"p95":73,"p99":73,"min":73,"max":73,"num":1,"values":[73]},"asr":{"p50":40,"p90":40,"p95":40,"p99":40,"min":20,"max":40,"num":5,"values":[40,40,40,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.4958333,"combined_cost":2.975},"call_analysis":{"call_summary":"The agent called to speak with Tara but reached voicemail as Tara was unavailable to answer the phone.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 voicemail reached, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. The official opening was attempted but no conversation occurred due to voicemail, no survey questions were asked, but a valid outcome (voicemail) was assigned, and no closing was spoken.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation as the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the call ended at voicemail without official opening or survey questions, but a valid outcome was assigned. Official Opening Gate Accuracy is 0% as the opening was not delivered after identity confirmation. Survey Order Integrity Score is 100% since no questions were asked, so no order violations. Skip Logic Accuracy is 100% as no branching logic was needed. Verbatim Survey Compliance is 0% due to no questions asked. Mandatory Phrase Detection is 0% because required phrases were not spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4704],"average":4704,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16043075241","direction":"outbound"},"event_timestamp":1775170359046} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2633 CALL ID: call_455b49b32c904d73667201ceafd EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:12-05:00","email":"tara.rozenek@ufv.ca","phone":"6043075241","firstName":"Tara","lastName":"Rozenek","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"70cce7576ce5cae533b8f1090dd71ac2","socialdata_lastcheck":null,"email_local":"","email_domain":"ufv.ca","sentcnt":"15","rating_tstamp":"2025-09-16","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:12","updated_utc_timestamp":"2026-04-02 17:52:39","created_timestamp":"2025-08-21 15:48:12","updated_timestamp":"2026-04-02 17:52:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-16 11:43:01","last_open_date":"2025-09-16 11:43:01","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2633\/automationEntryCounts"},"id":"2633","organization":null}],"fieldValue":{"contact":"2633","field":"76","value":"The 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:12-05:00","email":"tara.rozenek@ufv.ca","phone":"6043075241","firstName":"Tara","lastName":"Rozenek","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657693","ua":"okhttp\/5.3.2","hash":"70cce7576ce5cae533b8f1090dd71ac2","socialdata_lastcheck":null,"email_local":"","email_domain":"ufv.ca","sentcnt":"15","rating_tstamp":"2025-09-16","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:12","updated_utc_timestamp":"2026-04-02 17:52:40","created_timestamp":"2025-08-21 15:48:12","updated_timestamp":"2026-04-02 17:52:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-16 11:43:01","last_open_date":"2025-09-16 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c1083e5416eb4568b24a388cd09","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sonya","last_name":"Baltisberger","full_name":"Sonya 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:42-05:00","email":"sonya.baltisberger@cubic.com","phone":"8586996840","firstName":"Sonya","lastName":"Baltisberger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"23ded5bd0f169bbc8ba76780e71edafc","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:42","updated_utc_timestamp":"2026-04-02 17:52:47","created_timestamp":"2025-08-21 15:49:42","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:42-05:00","email":"sonya.baltisberger@cubic.com","phone":"8586996840","firstName":"Sonya","lastName":"Baltisberger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"23ded5bd0f169bbc8ba76780e71edafc","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:42","updated_utc_timestamp":"2026-04-02 17:52:48","created_timestamp":"2025-08-21 15:49:42","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ff8f7eaf415595b627bb9167e76","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kevin","last_name":"Will","full_name":"Kevin Will","contact_id":"9122","email":"willk@soundtransit.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:26:27-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ff8f7eaf415595b627bb9167e76","X-RetellAI-SipTraceId":"call_ff8f7eaf415595b627bb9167e76","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170359664,"end_timestamp":1775170364335,"duration_ms":4671,"transcript":"User: Hello? \nAgent: Hello, may I please speak with Kevin?\n","transcript_object":[{"role":"user","content":"Hello? 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","start":1.2080001,"end":1.528}]},{"role":"agent","content":"Hello, may I please speak with Kevin?","words":[{"word":"Hello, ","start":1.132,"end":1.504},{"word":"may ","start":1.504,"end":1.678},{"word":"I ","start":1.678,"end":1.771},{"word":"please ","start":1.771,"end":2.026},{"word":"speak ","start":2.026,"end":2.27},{"word":"with ","start":2.27,"end":2.432},{"word":"Kevin?","start":2.432,"end":3.013}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/8e60a1defe49b3262d537ecc95d5a8415d31d2cbfee188bc0db6e929b5387440/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/8e60a1defe49b3262d537ecc95d5a8415d31d2cbfee188bc0db6e929b5387440/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/8e60a1defe49b3262d537ecc95d5a8415d31d2cbfee188bc0db6e929b5387440/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":752,"p90":752,"p95":752,"p99":752,"min":752,"max":752,"num":1,"values":[752]},"tts":{"p50":263,"p90":263,"p95":263,"p99":263,"min":263,"max":263,"num":1,"values":[263]},"asr":{"p50":30,"p90":30,"p95":30,"p99":30,"min":30,"max":30,"num":1,"values":[30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.5991667,"combined_cost":2.9958333},"call_analysis":{"call_summary":"The agent called Kevin but the call was very brief and ended quickly without any meaningful conversation or task completion.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 call initiated but no conversation occurred","call_summary_title":"Brief call attempt to Kevin","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"10%. The call was answered but the official opening was not fully delivered and no survey questions were asked, with no approved closing spoken.","Official Opening Gate Accuracy":"50%. The agent asked to speak with Kevin after the initial greeting, but no confirmation of identity was obtained before the opening attempt.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable due to the short call.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with wording was possible.","Mandatory Phrase Detection":"0%. Required phrases such as 'for statistical purposes' and approved closing were not present.","Debug Analytical Variables":"Call Flow Completion Rate is low at 10% because the call was answered but the official opening was incomplete and no survey questions or closing were delivered. Official Opening Gate Accuracy is 50% because the agent asked for Kevin but did not confirm identity before the opening. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey or closing phrases spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4686],"average":4686,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17073304699","direction":"outbound"},"event_timestamp":1775170369524} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9122 CALL ID: call_ff8f7eaf415595b627bb9167e76 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:52:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b3f182d42795abb74642d2cdae2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sharon","last_name":"Marshall","full_name":"Sharon Marshall","contact_id":"4079","email":"sharon.marshall@recoveryscience.ca","orgname":"","bloc_notes_ac":"27 October 2025 Wrong 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The call ended shortly after without further conversation or task completion.","cdate":"2026-04-02T17:52:54-05:00","udate":"2026-04-02T17:52:54-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404442\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404442\/field"},"owner":"4079","id":"404442"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:02-05:00","email":"sharon.marshall@recoveryscience.ca","phone":"6198712127","firstName":"Sharon","lastName":"Marshall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"defb219a796c27bf1a4152f0f34e22eb","socialdata_lastcheck":null,"email_local":"","email_domain":"recoveryscience.ca","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 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contact attempt with Sharon","cdate":"2026-04-02T17:52:55-05:00","udate":"2026-04-02T17:52:55-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404443\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404443\/field"},"owner":"4079","id":"404443"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-22T15:56:02-05:00","email":"sharon.marshall@recoveryscience.ca","phone":"6198712127","firstName":"Sharon","lastName":"Marshall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"defb219a796c27bf1a4152f0f34e22eb","socialdata_lastcheck":null,"email_local":"","email_domain":"recoveryscience.ca","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:02","updated_utc_timestamp":"2026-04-02 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October 2025 Wrong number\n2026 Apr 02 attempted contact with Sharon, no clear response received","cdate":"2025-10-27T15:22:37-05:00","udate":"2026-04-02T17:52:55-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/127481\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/127481\/field"},"owner":"4079","id":"127481"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:02-05:00","email":"sharon.marshall@recoveryscience.ca","phone":"6198712127","firstName":"Sharon","lastName":"Marshall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"defb219a796c27bf1a4152f0f34e22eb","socialdata_lastcheck":null,"email_local":"","email_domain":"recoveryscience.ca","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:02","updated_utc_timestamp":"2026-04-02 17:52:55","created_timestamp":"2025-10-22 15:56:02","updated_timestamp":"2026-04-02 17:52:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:16:51","last_open_date":"2025-11-04 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-22T15:56:02-05:00","email":"sharon.marshall@recoveryscience.ca","phone":"6198712127","firstName":"Sharon","lastName":"Marshall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"defb219a796c27bf1a4152f0f34e22eb","socialdata_lastcheck":null,"email_local":"","email_domain":"recoveryscience.ca","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:52:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-22 15:56:02","updated_utc_timestamp":"2026-04-02 17:52:56","created_timestamp":"2025-10-22 15:56:02","updated_timestamp":"2026-04-02 17:52:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:16:51","last_open_date":"2025-11-04 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 3683 CALL ID: call_b2158755ef5ef44ba1b88d55e7b EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-21T11:40:54-05:00","email":"roi.i@niyasoft.com","phone":"4258984945","firstName":"Roi","lastName":"Iarovich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"6f4ce9d59827ebab032b37532d51689d","socialdata_lastcheck":null,"email_local":"","email_domain":"niyasoft.com","sentcnt":"10","rating_tstamp":"2025-11-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:54","updated_utc_timestamp":"2026-04-02 17:53:06","created_timestamp":"2025-10-21 11:40:54","updated_timestamp":"2026-04-02 17:53:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-19 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:54-05:00","email":"roi.i@niyasoft.com","phone":"4258984945","firstName":"Roi","lastName":"Iarovich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"6f4ce9d59827ebab032b37532d51689d","socialdata_lastcheck":null,"email_local":"","email_domain":"niyasoft.com","sentcnt":"10","rating_tstamp":"2025-11-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:54","updated_utc_timestamp":"2026-04-02 17:53:07","created_timestamp":"2025-10-21 11:40:54","updated_timestamp":"2026-04-02 17:53:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-19 11:58:59","last_open_date":"2025-11-19 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:54-05:00","email":"roi.i@niyasoft.com","phone":"4258984945","firstName":"Roi","lastName":"Iarovich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"6f4ce9d59827ebab032b37532d51689d","socialdata_lastcheck":null,"email_local":"","email_domain":"niyasoft.com","sentcnt":"10","rating_tstamp":"2025-11-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:54","updated_utc_timestamp":"2026-04-02 17:53:07","created_timestamp":"2025-10-21 11:40:54","updated_timestamp":"2026-04-02 17:53:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-19 11:58:59","last_open_date":"2025-11-19 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:54-05:00","email":"roi.i@niyasoft.com","phone":"4258984945","firstName":"Roi","lastName":"Iarovich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"6f4ce9d59827ebab032b37532d51689d","socialdata_lastcheck":null,"email_local":"","email_domain":"niyasoft.com","sentcnt":"10","rating_tstamp":"2025-11-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:54","updated_utc_timestamp":"2026-04-02 17:53:07","created_timestamp":"2025-10-21 11:40:54","updated_timestamp":"2026-04-02 17:53:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-19 11:58:59","last_open_date":"2025-11-19 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:54-05:00","email":"roi.i@niyasoft.com","phone":"4258984945","firstName":"Roi","lastName":"Iarovich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"6f4ce9d59827ebab032b37532d51689d","socialdata_lastcheck":null,"email_local":"","email_domain":"niyasoft.com","sentcnt":"10","rating_tstamp":"2025-11-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:54","updated_utc_timestamp":"2026-04-02 17:53:08","created_timestamp":"2025-10-21 11:40:54","updated_timestamp":"2026-04-02 17:53:08","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-19 11:58:59","last_open_date":"2025-11-19 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:54-05:00","email":"roi.i@niyasoft.com","phone":"4258984945","firstName":"Roi","lastName":"Iarovich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"6f4ce9d59827ebab032b37532d51689d","socialdata_lastcheck":null,"email_local":"","email_domain":"niyasoft.com","sentcnt":"10","rating_tstamp":"2025-11-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:54","updated_utc_timestamp":"2026-04-02 17:53:08","created_timestamp":"2025-10-21 11:40:54","updated_timestamp":"2026-04-02 17:53:08","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-19 11:58:59","last_open_date":"2025-11-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:53:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_40112204d6ab6bcffce205829f1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sara","last_name":"Thomas","full_name":"Sara Thomas","contact_id":"3630","email":"sara.thomas@uberflip.com","orgname":"","bloc_notes_ac":"Oct 24 2025 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Sorry I missed your call. \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.035,"end":1.43},{"word":"may ","start":1.43,"end":1.593},{"word":"I ","start":1.593,"end":1.651}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.678,"end":2.1579999}]},{"role":"agent","content":"please speak with ","words":[{"word":"please ","start":1.651,"end":1.86},{"word":"speak ","start":1.86,"end":2.045},{"word":"with ","start":2.045,"end":2.173}],"metadata":{"response_id":0}},{"role":"user","content":"This is Sarah. Sorry I missed your call. ","words":[{"word":"This ","start":2.1579999,"end":2.398},{"word":"is ","start":2.398,"end":2.4779998},{"word":"Sarah. 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","words":[{"word":"This ","start":2.1579999,"end":2.398},{"word":"is ","start":2.398,"end":2.4779998},{"word":"Sarah. ","start":2.4779998,"end":2.9579998},{"word":"Sorry ","start":2.9579998,"end":3.1979998},{"word":"I ","start":3.1979998,"end":3.358},{"word":"missed ","start":3.358,"end":3.5180000000000002},{"word":"your ","start":3.5180000000000002,"end":3.6779999},{"word":"call. 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No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0% . Required phrases were not detected due to the call ending quickly.","Debug Analytical Variables":"The call was disconnected after only a brief exchange, reaching voicemail without leaving a message. No official opening or survey questions were asked, resulting in zero scores for flow completion, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4687,4690],"average":4688.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14254430312","direction":"outbound"},"event_timestamp":1775170386499} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3630 CALL ID: call_40112204d6ab6bcffce205829f1 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:47-05:00","email":"sara.thomas@uberflip.com","phone":"4254430312","firstName":"Sara","lastName":"Thomas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"84c5084b85b6e431520b6f83ccee73d3","socialdata_lastcheck":null,"email_local":"","email_domain":"uberflip.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:47","updated_utc_timestamp":"2026-04-02 17:53:06","created_timestamp":"2025-10-21 11:40:47","updated_timestamp":"2026-04-02 17:53:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 11:37:10","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3630\/automationEntryCounts"},"id":"3630","organization":null}],"fieldValue":{"contact":"3630","field":"76","value":"The call was very brief and ended quickly with the agent reaching voicemail. 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May I please speak with Shannon?","words":[{"word":"Hello, ","start":375.18,"end":375.528},{"word":"Destiny.","start":375.528,"end":376.271},{"word":" May ","start":376.3174582519531,"end":376.50345825195313},{"word":"I ","start":376.50345825195313,"end":376.59645825195315},{"word":"please ","start":376.59645825195315,"end":376.8174582519531},{"word":"speak ","start":376.8174582519531,"end":377.0374582519531},{"word":"with ","start":377.0374582519531,"end":377.20045825195314},{"word":"Shannon?","start":377.20045825195314,"end":377.8044582519531}],"metadata":{"response_id":16}},{"role":"user","content":"May I have your member ID number? ","words":[{"word":"May ","start":382.098,"end":382.33803},{"word":"I ","start":382.33803,"end":382.418},{"word":"have ","start":382.418,"end":382.57802000000004},{"word":"your ","start":382.57802000000004,"end":382.658},{"word":"member ","start":382.658,"end":382.89803},{"word":"ID ","start":382.89803,"end":383.13802000000004},{"word":"number? 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Pharmacy benefits, or other pharmacy services. Press eight for Medi Cal Rx. For information about your family health care member reward card, press the star key. Please have your current Family Healthcare member identification number. Or Medi Cal recipient number ready. Please listen carefully to the following menu as some options may have changed. You are checking eligibility, want to change your primary care provider, have questions regarding benefits, interpreter services, an authorization? To find an urgent care near you or have other general questions, press one for our member services department. If you are a family member, have an immediate medical problem, and need to speak to a nurse about the medical problem, or if you would like to access the health information library. Press two for our twenty four hour advice nurse line. If you are a family member need a ride to a medical appointment, press three for our transportation department. Kern Family Healthcare is now offering extra services at no cost. For members with complex medical and social needs through their enhanced care management program. Members who join the program are given a health care team. To assist them with care coordination and connection to social and community services. They may need. Joining the enhanced care management program will not take away or change any Medi Cal benefit. If you would like to hear more about the program and see if you may qualify, please push four to be connected to an enhanced care management program outreach specialist. If you have questions or need assistance with housing services, recuperative care, post hospitalization housing, asthma remediation, medically tailored meals, other community support services, press six. And a community health worker will assist you. You or your family need help with mental health, substance use, or autism spectrum disorder services, the behavioral health department is available. 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May I please speak with Shannon?","words":[{"word":"Hello, ","start":375.18,"end":375.528},{"word":"Destiny.","start":375.528,"end":376.271},{"word":" May ","start":376.3174582519531,"end":376.50345825195313},{"word":"I ","start":376.50345825195313,"end":376.59645825195315},{"word":"please ","start":376.59645825195315,"end":376.8174582519531},{"word":"speak ","start":376.8174582519531,"end":377.0374582519531},{"word":"with ","start":377.0374582519531,"end":377.20045825195314},{"word":"Shannon?","start":377.20045825195314,"end":377.8044582519531}],"metadata":{"response_id":16}},{"role":"user","content":"May I have your member ID number? ","words":[{"word":"May ","start":382.098,"end":382.33803},{"word":"I ","start":382.33803,"end":382.418},{"word":"have ","start":382.418,"end":382.57802000000004},{"word":"your ","start":382.57802000000004,"end":382.658},{"word":"member ","start":382.658,"end":382.89803},{"word":"ID ","start":382.89803,"end":383.13802000000004},{"word":"number? 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call was an outbound attempt to reach Shannon Foster on behalf of AtmanCo, but it was answered by a person named Destiny who identified herself as a representative of Kern Family Healthcare. The agent requested to speak with Shannon and asked for a member ID number, but the call ended without further conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 02 outbound call reached Destiny at Kern Family Healthcare, requested Shannon Foster - no further conversation","call_summary_title":"Outbound call to Shannon Foster reached Destiny at Kern Family Healthcare","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"30%. Official opening was not delivered, no survey questions asked, no valid outcome assigned, no approved closing spoken.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation; agent only asked for member ID and to speak with Shannon.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable as no survey questions were asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim survey questions.","Mandatory Phrase Detection":"0%. Required phrases such as 'for statistical purposes' and approved closing sentence were not detected.","Debug Analytical Variables":"Call Flow Completion Rate is low (30%) because the official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken. Official Opening Gate Accuracy is 0% because the agent did not deliver the official opening after confirming identity; the agent only asked to speak with Shannon and for a member ID. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching or skip logic was needed. Verbatim Survey Compliance is 0% due to no survey questions being asked. Mandatory Phrase Detection is 0% as required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4705,4705,4709,4835,4835,4905,4958,5000,5371,5485,5566,5645,5824,5764,6433,5848,6570,5894],"average":5391.777777777777,"num_requests":18},"tool_calls":[{"tool_call_id":"ca3589a7d478901c","name":"press_digit","type":"press_digit","start_time_sec":19.351,"latency_ms":0,"success":true},{"tool_call_id":"c274a427edd40d1c","name":"press_digit","type":"press_digit","start_time_sec":211.074,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+18003912000","direction":"outbound"},"event_timestamp":1775170397654} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7104 CALL ID: call_4f390c4ea6cb7dbe5086ea7fb67 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:07-06:00","email":"shannon.foster@khs-net.com","phone":"6616172576","firstName":"Shannon","lastName":"Foster","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3ebcedaac838c00ad25a7e084e135c68","socialdata_lastcheck":null,"email_local":"","email_domain":"khs-net.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:07","updated_utc_timestamp":"2026-04-02 17:53:18","created_timestamp":"2025-11-21 09:54:07","updated_timestamp":"2026-04-02 17:53:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7104\/automationEntryCounts"},"id":"7104","organization":null}],"fieldValue":{"contact":"7104","field":"76","value":"The call was an outbound attempt to reach Shannon Foster on behalf of AtmanCo, but it was answered by a person named Destiny who identified herself as a representative of Kern Family Healthcare. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:07-06:00","email":"shannon.foster@khs-net.com","phone":"6616172576","firstName":"Shannon","lastName":"Foster","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3ebcedaac838c00ad25a7e084e135c68","socialdata_lastcheck":null,"email_local":"","email_domain":"khs-net.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:07","updated_utc_timestamp":"2026-04-02 17:53:19","created_timestamp":"2025-11-21 09:54:07","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:07-06:00","email":"shannon.foster@khs-net.com","phone":"6616172576","firstName":"Shannon","lastName":"Foster","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3ebcedaac838c00ad25a7e084e135c68","socialdata_lastcheck":null,"email_local":"","email_domain":"khs-net.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:07","updated_utc_timestamp":"2026-04-02 17:53:19","created_timestamp":"2025-11-21 09:54:07","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:07-06:00","email":"shannon.foster@khs-net.com","phone":"6616172576","firstName":"Shannon","lastName":"Foster","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"3ebcedaac838c00ad25a7e084e135c68","socialdata_lastcheck":null,"email_local":"","email_domain":"khs-net.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:07","updated_utc_timestamp":"2026-04-02 17:53:20","created_timestamp":"2025-11-21 09:54:07","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:53:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_90a65a405cfc9f8216f596e76f8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Richard","last_name":"Ferreira","full_name":"Richard Ferreira","contact_id":"3365","email":"richard.ferreira@ifathom.ca","orgname":"","bloc_notes_ac":"24 October 2025 Not 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","start":2.344,"end":2.744}]},{"role":"agent","content":"Richard?","words":[{"word":"Richard?","start":2.148,"end":2.763}],"metadata":{"response_id":0}},{"role":"user","content":"reached the voicemail of Richard Ferreira. ","words":[{"word":"reached ","start":2.744,"end":2.9039999},{"word":"the ","start":2.9039999,"end":3.064},{"word":"voicemail ","start":3.064,"end":3.384},{"word":"of ","start":3.384,"end":3.624},{"word":"Richard ","start":3.624,"end":3.864},{"word":"Ferreira. ","start":3.864,"end":4.264}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":0.929,"end":1.266},{"word":"may ","start":1.266,"end":1.44},{"word":"I ","start":1.44,"end":1.521},{"word":"please ","start":1.521,"end":1.753},{"word":"speak ","start":1.753,"end":1.974},{"word":"with ","start":1.974,"end":2.148}],"metadata":{"response_id":0}},{"role":"user","content":"You've ","words":[{"word":"You've ","start":2.344,"end":2.744}]},{"role":"agent","content":"Richard?","words":[{"word":"Richard?","start":2.148,"end":2.763}],"metadata":{"response_id":0}},{"role":"user","content":"reached the voicemail of Richard Ferreira. ","words":[{"word":"reached ","start":2.744,"end":2.9039999},{"word":"the ","start":2.9039999,"end":3.064},{"word":"voicemail ","start":3.064,"end":3.384},{"word":"of ","start":3.384,"end":3.624},{"word":"Richard ","start":3.624,"end":3.864},{"word":"Ferreira. 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Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is 0% as none of the required phrases were present. 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:13-05:00","email":"richard.ferreira@ifathom.ca","phone":"7788790995","firstName":"Richard","lastName":"Ferreira","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"4ff7ec9dd282d287f148327946b1d84c","socialdata_lastcheck":null,"email_local":"","email_domain":"ifathom.ca","sentcnt":"10","rating_tstamp":"2025-11-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:13","updated_utc_timestamp":"2026-04-02 17:53:21","created_timestamp":"2025-10-21 11:40:13","updated_timestamp":"2026-04-02 17:53:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-04 11:16:48","last_open_date":"2025-11-04 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:26:25-05:00","email":"smutch@federalwhite.com","phone":"9496428063","firstName":"Sarah","lastName":"Mutch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"5cef04a2afc1d1c20f41c29b2daaaf20","socialdata_lastcheck":null,"email_local":"","email_domain":"federalwhite.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:26:25","updated_utc_timestamp":"2026-04-02 17:53:25","created_timestamp":"2025-10-30 16:26:25","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:26:25-05:00","email":"smutch@federalwhite.com","phone":"9496428063","firstName":"Sarah","lastName":"Mutch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"5cef04a2afc1d1c20f41c29b2daaaf20","socialdata_lastcheck":null,"email_local":"","email_domain":"federalwhite.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:26:25","updated_utc_timestamp":"2026-04-02 17:53:26","created_timestamp":"2025-10-30 16:26:25","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-10-30T16:26:25-05:00","email":"smutch@federalwhite.com","phone":"9496428063","firstName":"Sarah","lastName":"Mutch","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"5cef04a2afc1d1c20f41c29b2daaaf20","socialdata_lastcheck":null,"email_local":"","email_domain":"federalwhite.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-30 16:26:25","updated_utc_timestamp":"2026-04-02 17:53:26","created_timestamp":"2025-10-30 16:26:25","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:53:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_133b3d682d36328e3dddf656539","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shalvenie","last_name":"Singh","full_name":"Shalvenie Singh","contact_id":"4067","email":"shalvenie@envoinow.com","orgname":"","bloc_notes_ac":"27 October 2025 V\r\n28 October 2025 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My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,” and we’d like to invite you to it. 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I hope you’ll join us on April 8.\n\nIs your email address still shalvenie@envoinow.com?","words":[{"word":"Thank ","start":37.153,"end":37.466},{"word":"you ","start":37.466,"end":37.605},{"word":"for ","start":37.605,"end":37.756},{"word":"letting ","start":37.756,"end":38.023},{"word":"me ","start":38.023,"end":38.128},{"word":"know.","start":38.128,"end":38.616},{"word":" Just ","start":38.6615,"end":38.8945},{"word":"to ","start":38.8945,"end":38.9875},{"word":"mention, ","start":38.9875,"end":39.6955},{"word":"we ","start":39.6955,"end":39.8465},{"word":"will ","start":39.8465,"end":40.0315},{"word":"send ","start":40.0315,"end":40.2405},{"word":"a ","start":40.2405,"end":40.3225},{"word":"recording ","start":40.3225,"end":40.7745},{"word":"of ","start":40.7745,"end":40.8675},{"word":"the ","start":40.8675,"end":40.9725},{"word":"webinar ","start":40.9725,"end":41.3905},{"word":"to ","start":41.3905,"end":41.5065},{"word":"everybody ","start":41.5065,"end":41.9475},{"word":"who ","start":41.9475,"end":42.1105},{"word":"registers, ","start":42.1105,"end":42.9345},{"word":"whether ","start":42.9345,"end":43.2945},{"word":"you ","start":43.2945,"end":43.4685},{"word":"attend ","start":43.4685,"end":43.8285},{"word":"the ","start":43.8285,"end":43.9565},{"word":"live ","start":43.9565,"end":44.1995},{"word":"event ","start":44.1995,"end":44.5015},{"word":"or ","start":44.5015,"end":44.6645},{"word":"not.","start":44.6645,"end":45.1635},{"word":" I ","start":45.209541748046874,"end":45.349541748046875},{"word":"can ","start":45.349541748046875,"end":45.511541748046874},{"word":"also ","start":45.511541748046874,"end":45.80254174804688},{"word":"send ","start":45.80254174804688,"end":45.99954174804687},{"word":"you ","start":45.99954174804687,"end":46.11554174804687},{"word":"an ","start":46.11554174804687,"end":46.23154174804687},{"word":"email ","start":46.23154174804687,"end":46.556541748046875},{"word":"later ","start":46.556541748046875,"end":46.870541748046875},{"word":"with ","start":46.870541748046875,"end":47.032541748046874},{"word":"the ","start":47.032541748046874,"end":47.12554174804688},{"word":"webinar ","start":47.12554174804688,"end":47.54354174804688},{"word":"information ","start":47.54354174804688,"end":48.17054174804687},{"word":"and ","start":48.17054174804687,"end":48.321541748046876},{"word":"a ","start":48.321541748046876,"end":48.425541748046875},{"word":"registration ","start":48.425541748046875,"end":49.12254174804688},{"word":"link, ","start":49.12254174804688,"end":49.35454174804688},{"word":"so ","start":49.35454174804688,"end":49.47054174804688},{"word":"you’ll ","start":49.47054174804688,"end":49.67954174804687},{"word":"have ","start":49.67954174804687,"end":49.84254174804688},{"word":"time ","start":49.84254174804688,"end":50.09754174804687},{"word":"to ","start":50.09754174804687,"end":50.22554174804687},{"word":"reconsider ","start":50.22554174804687,"end":50.80554174804688},{"word":"if ","start":50.80554174804688,"end":50.922541748046875},{"word":"you ","start":50.922541748046875,"end":51.07254174804687},{"word":"want.","start":51.07254174804687,"end":51.57254174804687},{"word":" I ","start":51.61825,"end":51.80425},{"word":"hope ","start":51.80425,"end":52.02525},{"word":"you’ll ","start":52.02525,"end":52.29225},{"word":"join ","start":52.29225,"end":52.53625},{"word":"us ","start":52.53625,"end":52.68725},{"word":"on ","start":52.68725,"end":52.82625},{"word":"April ","start":52.82625,"end":53.15125},{"word":"8.\n","start":53.15125,"end":53.46425},{"word":"\nIs ","start":53.46425,"end":53.70825},{"word":"your ","start":53.70825,"end":53.88225},{"word":"email ","start":53.88225,"end":54.19625},{"word":"address ","start":54.19625,"end":54.53325},{"word":"still ","start":54.53325,"end":54.88125},{"word":"shalvenie@envoinow.com?","start":54.88125,"end":55.45025}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":57.743,"end":58.063}]},{"role":"agent","content":"Thank you for taking the time to speak with me today. Goodbye.","words":[{"word":"Thank ","start":60.757,"end":61.013},{"word":"you ","start":61.013,"end":61.152},{"word":"for ","start":61.152,"end":61.315},{"word":"taking ","start":61.315,"end":61.64},{"word":"the ","start":61.64,"end":61.756},{"word":"time ","start":61.756,"end":61.976},{"word":"to ","start":61.976,"end":62.092},{"word":"speak ","start":62.092,"end":62.383},{"word":"with ","start":62.383,"end":62.557},{"word":"me ","start":62.557,"end":62.673},{"word":"today. 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My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,” and we’d like to invite you to it. May I reserve your spot?","words":[{"word":"Hello ","start":6.105,"end":6.418},{"word":"Shalvenie.","start":6.418,"end":7.138},{"word":" My ","start":7.184,"end":7.324},{"word":"name ","start":7.324,"end":7.498},{"word":"is ","start":7.498,"end":7.649},{"word":"Ellen, ","start":7.649,"end":8.078},{"word":"and ","start":8.078,"end":8.253},{"word":"I’m ","start":8.253,"end":8.392},{"word":"calling ","start":8.392,"end":8.705},{"word":"on ","start":8.705,"end":8.833},{"word":"behalf ","start":8.833,"end":9.205},{"word":"of ","start":9.205,"end":9.332},{"word":"AtmanCo.\n","start":9.332,"end":10.157},{"word":"\n","start":10.156583251953125,"end":10.156583251953125},{"word":"I’m ","start":10.202583251953126,"end":10.446583251953125},{"word":"confident ","start":10.446583251953125,"end":10.992583251953125},{"word":"that ","start":10.992583251953125,"end":11.154583251953126},{"word":"you ","start":11.154583251953126,"end":11.282583251953126},{"word":"are ","start":11.282583251953126,"end":11.445583251953124},{"word":"aware ","start":11.445583251953124,"end":11.735583251953125},{"word":"of ","start":11.735583251953125,"end":11.828583251953125},{"word":"the ","start":11.828583251953125,"end":11.932583251953124},{"word":"dramatic ","start":11.932583251953124,"end":12.443583251953125},{"word":"market ","start":12.443583251953125,"end":12.733583251953124},{"word":"changes ","start":12.733583251953124,"end":13.093583251953126},{"word":"in ","start":13.093583251953126,"end":13.186583251953126},{"word":"the ","start":13.186583251953126,"end":13.291583251953124},{"word":"sales ","start":13.291583251953124,"end":13.627583251953125},{"word":"process ","start":13.627583251953125,"end":14.127583251953125},{"word":"lately ","start":14.127583251953125,"end":14.626583251953125},{"word":"and ","start":14.626583251953125,"end":15.009583251953124},{"word":"the ","start":15.009583251953124,"end":15.125583251953126},{"word":"fact ","start":15.125583251953126,"end":15.346583251953126},{"word":"that ","start":15.346583251953126,"end":15.508583251953125},{"word":"your ","start":15.508583251953125,"end":15.682583251953124},{"word":"sales ","start":15.682583251953124,"end":16.007583251953125},{"word":"team ","start":16.007583251953125,"end":16.286583251953125},{"word":"needs ","start":16.286583251953125,"end":16.553583251953125},{"word":"HR ","start":16.553583251953125,"end":16.913583251953124},{"word":"assistance ","start":16.913583251953124,"end":17.377583251953126},{"word":"to ","start":17.377583251953126,"end":17.540583251953127},{"word":"adjust.","start":17.540583251953127,"end":18.237583251953126},{"word":" So, ","start":18.283125,"end":18.643125},{"word":"we’re ","start":18.643125,"end":18.864125},{"word":"hosting ","start":18.864125,"end":19.224125},{"word":"a ","start":19.224125,"end":19.317125},{"word":"live ","start":19.317125,"end":19.549125},{"word":"webinar ","start":19.549125,"end":20.002125},{"word":"on ","start":20.002125,"end":20.222125},{"word":"April ","start":20.222125,"end":20.663125},{"word":"8th, ","start":20.663125,"end":20.942125},{"word":"called ","start":20.942125,"end":21.209125},{"word":"\"How ","start":21.209125,"end":21.476125},{"word":"to ","start":21.476125,"end":21.616125},{"word":"Lead ","start":21.616125,"end":21.824125},{"word":"the ","start":21.824125,"end":21.929125},{"word":"Sales ","start":21.929125,"end":22.219125},{"word":"Transformation ","start":22.219125,"end":22.881125},{"word":"for ","start":22.881125,"end":23.032125},{"word":"Better ","start":23.032125,"end":23.276125},{"word":"Results,” ","start":23.276125,"end":24.007125},{"word":"and ","start":24.007125,"end":24.181125},{"word":"we’d ","start":24.181125,"end":24.355125},{"word":"like ","start":24.355125,"end":24.518125},{"word":"to ","start":24.518125,"end":24.599125},{"word":"invite ","start":24.599125,"end":24.890125},{"word":"you ","start":24.890125,"end":25.017125},{"word":"to ","start":25.017125,"end":25.203125},{"word":"it.","start":25.203125,"end":25.528125},{"word":" May ","start":25.574208251953124,"end":25.702208251953124},{"word":"I ","start":25.702208251953124,"end":25.772208251953124},{"word":"reserve ","start":25.772208251953124,"end":26.039208251953124},{"word":"your ","start":26.039208251953124,"end":26.155208251953123},{"word":"spot?","start":26.155208251953123,"end":26.643208251953126}],"metadata":{"response_id":1}},{"role":"user","content":"Not interested. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:53:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6306cc039955360c2613e9c6ca7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tom","last_name":"Scott","full_name":"Tom Scott","contact_id":"4184","email":"tom.scott@canil.ca","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n29 October 2025 Impossible to reach except by 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:53:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bc857c961e18e2f433a1188afe1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shirin","last_name":"Zimmerman","full_name":"Shirin Zimmerman","contact_id":"2917","email":"szimmerman@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:06:23-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bc857c961e18e2f433a1188afe1","X-RetellAI-SipTraceId":"call_bc857c961e18e2f433a1188afe1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170364606,"end_timestamp":1775170413091,"duration_ms":48485,"transcript":"User: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:53:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0926178a1d335ddec7f6ac29e96","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ronda","last_name":"Robinson","full_name":"Ronda Robinson","contact_id":"7090","email":"ronda@retainmyteam.com","orgname":"","bloc_notes_ac":"ATM / 01 December 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"ronda@retainmyteam.com","phone":"3039023616","firstName":"Ronda","lastName":"Robinson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aceb617e420576e998672515601fa4dd","socialdata_lastcheck":null,"email_local":"","email_domain":"retainmyteam.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:53:46","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"ronda@retainmyteam.com","phone":"3039023616","firstName":"Ronda","lastName":"Robinson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aceb617e420576e998672515601fa4dd","socialdata_lastcheck":null,"email_local":"","email_domain":"retainmyteam.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:53:46","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"ronda@retainmyteam.com","phone":"3039023616","firstName":"Ronda","lastName":"Robinson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aceb617e420576e998672515601fa4dd","socialdata_lastcheck":null,"email_local":"","email_domain":"retainmyteam.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:53:47","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:03-06:00","email":"ronda@retainmyteam.com","phone":"3039023616","firstName":"Ronda","lastName":"Robinson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"aceb617e420576e998672515601fa4dd","socialdata_lastcheck":null,"email_local":"","email_domain":"retainmyteam.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:03","updated_utc_timestamp":"2026-04-02 17:53:47","created_timestamp":"2025-11-21 09:54:03","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:53:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9779782f2ac1b50f1f607ae5440","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Road","last_name":"Global","full_name":"Road Global","contact_id":"5150","email":"roadrebel@roadrebel.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:01:46-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9779782f2ac1b50f1f607ae5440","X-RetellAI-SipTraceId":"call_9779782f2ac1b50f1f607ae5440","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170386961,"end_timestamp":1775170421241,"duration_ms":34280,"transcript":"Agent: 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Skip logic accuracy is 0% as no branching occurred. Verbatim survey compliance is 0% because no survey questions were asked. Mandatory phrase detection is 0% as no required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4694,4708],"average":4701,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+16194365547","direction":"outbound"},"event_timestamp":1775170426773} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 5150 CALL ID: call_9779782f2ac1b50f1f607ae5440 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:35-05:00","email":"roadrebel@roadrebel.com","phone":"6194365547","firstName":"Road","lastName":"Global","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"4338d507549bd8f975668980a7ce1224","socialdata_lastcheck":null,"email_local":"","email_domain":"roadrebel.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:35","updated_utc_timestamp":"2026-04-02 17:53:48","created_timestamp":"2025-10-29 14:26:35","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:35-05:00","email":"roadrebel@roadrebel.com","phone":"6194365547","firstName":"Road","lastName":"Global","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"4338d507549bd8f975668980a7ce1224","socialdata_lastcheck":null,"email_local":"","email_domain":"roadrebel.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:35","updated_utc_timestamp":"2026-04-02 17:53:48","created_timestamp":"2025-10-29 14:26:35","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:35-05:00","email":"roadrebel@roadrebel.com","phone":"6194365547","firstName":"Road","lastName":"Global","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"4338d507549bd8f975668980a7ce1224","socialdata_lastcheck":null,"email_local":"","email_domain":"roadrebel.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:35","updated_utc_timestamp":"2026-04-02 17:53:48","created_timestamp":"2025-10-29 14:26:35","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:35-05:00","email":"roadrebel@roadrebel.com","phone":"6194365547","firstName":"Road","lastName":"Global","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"4338d507549bd8f975668980a7ce1224","socialdata_lastcheck":null,"email_local":"","email_domain":"roadrebel.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:35","updated_utc_timestamp":"2026-04-02 17:53:48","created_timestamp":"2025-10-29 14:26:35","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-10-29T14:26:35-05:00","email":"roadrebel@roadrebel.com","phone":"6194365547","firstName":"Road","lastName":"Global","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"4338d507549bd8f975668980a7ce1224","socialdata_lastcheck":null,"email_local":"","email_domain":"roadrebel.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:53:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-29 14:26:35","updated_utc_timestamp":"2026-04-02 17:53:49","created_timestamp":"2025-10-29 14:26:35","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:53:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d85d5c3685470114d5c3a01d5ec","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tracey","last_name":"Morgan","full_name":"Tracey Morgan","contact_id":"9125","email":"tracey.m@soundtransit.org","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:06:24-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d85d5c3685470114d5c3a01d5ec","X-RetellAI-SipTraceId":"call_d85d5c3685470114d5c3a01d5ec","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170361625,"end_timestamp":1775170428623,"duration_ms":66998,"transcript":"User: Thank you for calling Sound Transit. This call may be monitored or recorded for quality assurance. Please hold for the next available representative. \nAgent: Thank you. I’ll hold for the next available representative.\nUser: You for calling Sound Transit. This is Sharnell. How may I assist you? \nAgent: Hello Sharnell, may I please speak with Tracey?\nUser: Can I please have Tracy's last name? \nAgent: Certainly. Tracey’s last name is Morgan. May I speak with Tracey Morgan, please?\nUser: Okay. Just a moment. \nAgent: Thank you.\nAgent: Hi, just checking in—am I still connected?\nUser: The number you are calling is temporarily unavailable. Please try later. \nAgent: Thank \n","transcript_object":[{"role":"user","content":"Thank you for calling Sound Transit. This call may be monitored or recorded for quality assurance. Please hold for the next available representative. 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I’ll hold for the next available representative.","words":[{"word":"Thank ","start":11.961,"end":12.251},{"word":"you.","start":12.251,"end":12.646},{"word":" I’ll ","start":12.692041748046876,"end":12.925041748046874},{"word":"hold ","start":12.925041748046874,"end":13.145041748046875},{"word":"for ","start":13.145041748046875,"end":13.273041748046875},{"word":"the ","start":13.273041748046875,"end":13.377041748046874},{"word":"next ","start":13.377041748046874,"end":13.610041748046875},{"word":"available ","start":13.610041748046875,"end":14.016041748046876},{"word":"representative.","start":14.016041748046876,"end":14.922041748046874}],"metadata":{"response_id":1}},{"role":"user","content":"You for calling Sound Transit. This is Sharnell. How may I assist you? 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I’ll hold for the next available representative.","words":[{"word":"Thank ","start":11.961,"end":12.251},{"word":"you.","start":12.251,"end":12.646},{"word":" I’ll ","start":12.692041748046876,"end":12.925041748046874},{"word":"hold ","start":12.925041748046874,"end":13.145041748046875},{"word":"for ","start":13.145041748046875,"end":13.273041748046875},{"word":"the ","start":13.273041748046875,"end":13.377041748046874},{"word":"next ","start":13.377041748046874,"end":13.610041748046875},{"word":"available ","start":13.610041748046875,"end":14.016041748046876},{"word":"representative.","start":14.016041748046876,"end":14.922041748046874}],"metadata":{"response_id":1}},{"role":"user","content":"You for calling Sound Transit. This is Sharnell. How may I assist you? 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Tracey’s last name is Morgan. May I speak with Tracey Morgan, please?","words":[{"word":"Certainly.","start":30.628,"end":31.406},{"word":" Tracey’s ","start":31.451791748046876,"end":31.823791748046876},{"word":"last ","start":31.823791748046876,"end":32.044791748046876},{"word":"name ","start":32.044791748046876,"end":32.194791748046875},{"word":"is ","start":32.194791748046875,"end":32.31179174804687},{"word":"Morgan.","start":32.31179174804687,"end":32.89179174804688},{"word":" May ","start":32.914875,"end":33.100875},{"word":"I ","start":33.100875,"end":33.170875},{"word":"speak ","start":33.170875,"end":33.379875},{"word":"with ","start":33.379875,"end":33.518875},{"word":"Tracey ","start":33.518875,"end":33.843875},{"word":"Morgan, ","start":33.843875,"end":34.168875},{"word":"please?","start":34.168875,"end":34.749875}],"metadata":{"response_id":3}},{"role":"user","content":"Okay. Just a moment. ","words":[{"word":"Okay. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:39:46-05:00","email":"tombria@altamed.org","phone":"3237258751","firstName":"Tom","lastName":"Bria","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"04fb4f29f85093fdf3738a17bc7ece5c","socialdata_lastcheck":null,"email_local":"","email_domain":"altamed.org","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:54:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:39:46","updated_utc_timestamp":"2026-04-02 17:54:25","created_timestamp":"2025-08-21 15:39:46","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:57:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_66a13672b4f6d9cee113d71a65a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Berta","last_name":"Hernandez","full_name":"Berta Hernandez","contact_id":"7389","email":"NO-EMAIL936@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:41:47-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_66a13672b4f6d9cee113d71a65a","X-RetellAI-SipTraceId":"call_66a13672b4f6d9cee113d71a65a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170628520,"end_timestamp":1775170631071,"duration_ms":2551,"transcript":"User: The mailbox belonging to \n","transcript_object":[{"role":"user","content":"The mailbox belonging to ","words":[{"word":"The ","start":0.357,"end":0.5970000000000001},{"word":"mailbox ","start":0.5970000000000001,"end":1.077},{"word":"belonging ","start":1.077,"end":1.557},{"word":"to ","start":1.557,"end":1.797}]}],"transcript_with_tool_calls":[{"role":"user","content":"The mailbox belonging to ","words":[{"word":"The ","start":0.357,"end":0.5970000000000001},{"word":"mailbox ","start":0.5970000000000001,"end":1.077},{"word":"belonging ","start":1.077,"end":1.557},{"word":"to 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The call did not progress beyond reaching voicemail, no official opening or questions were asked, and no valid outcome was assigned.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human and ended at voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to call ending at voicemail.","Skip Logic Accuracy":"0% . No logical branching occurred as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0% . Required phrases were not detected as the call ended at voicemail without conversation.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4708],"average":4708,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14153684271","direction":"outbound"},"event_timestamp":1775170635325} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7389 CALL ID: call_66a13672b4f6d9cee113d71a65a EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:57:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1daa46f3d11965549a8bdd47a6d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Galdino","full_name":"Lisa Galdino","contact_id":"7434","email":"NO-EMAIL981@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:41:48-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1daa46f3d11965549a8bdd47a6d","X-RetellAI-SipTraceId":"call_1daa46f3d11965549a8bdd47a6d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170627996,"end_timestamp":1775170631142,"duration_ms":3146,"transcript":"Agent: Hello, may \nUser: Thank you for calling Kymie. \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.246,"end":1.548},{"word":"may ","start":1.548,"end":1.699}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling Kymie. 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The call did not proceed beyond the initial greeting and was disconnected due to voicemail, so no valid finish state was reached.","Official Opening Gate Accuracy":"0%. No official opening was delivered as the call was not answered by a human and ended at voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to the call ending at voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call did not progress.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim survey script.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call ended immediately at voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or task completion. Official opening gate accuracy is 0% since the official opening was never delivered after identity confirmation. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% due to no survey interaction. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:57:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c57ac3eefbb3868d81f908fcb46","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Earl","last_name":"Barron","full_name":"Earl Barron","contact_id":"7367","email":"NO-EMAIL914@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:41:48-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c57ac3eefbb3868d81f908fcb46","X-RetellAI-SipTraceId":"call_c57ac3eefbb3868d81f908fcb46","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775170653321,"end_timestamp":1775170654962,"duration_ms":1641,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . No mandatory phrases were detected due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. Therefore, all metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4700],"average":4700,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14156371858","direction":"outbound"},"event_timestamp":1775170658221} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7367 CALL ID: call_c57ac3eefbb3868d81f908fcb46 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:57:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5de7bb90aadd90c00b1634fec5e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rena","last_name":"Kildall","full_name":"Rena Kildall","contact_id":"6913","email":"rena@seekinghealth.com","orgname":"","bloc_notes_ac":"3603068749\r\nATM Nov 21 2025 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Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of conversation. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:57:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:57:53","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:57:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:57:54","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:57:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:57:54","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:57:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:57:54","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:57:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:57:55","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:57:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:57:55","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T17:57:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 17:57:55","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 18:58:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bc1f9586477d51755f35447167d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tina","last_name":"Tran","full_name":"Tina Tran","contact_id":"7112","email":"tina.tran@chainlinklabs.com","orgname":"","bloc_notes_ac":"8886220772\r\nDec 3 2025 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","words":[{"word":"Please ","start":3.6859998,"end":3.9259999999999997},{"word":"leave ","start":3.9259999999999997,"end":4.1659999999999995},{"word":"your ","start":4.1659999999999995,"end":4.406},{"word":"message ","start":4.406,"end":4.726},{"word":"for ","start":4.726,"end":5.2059999999999995},{"word":"seven ","start":5.2059999999999995,"end":5.766},{"word":"one ","start":5.766,"end":6.1659999999999995},{"word":"four ","start":6.1659999999999995,"end":6.646},{"word":"six ","start":6.646,"end":6.9659996},{"word":"eight ","start":7.146,"end":7.6259999999999994},{"word":"eight. ","start":7.6259999999999994,"end":7.946}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Tina?","words":[{"word":"Hello, ","start":0.933,"end":1.34},{"word":"may ","start":1.34,"end":1.502},{"word":"I ","start":1.502,"end":1.583},{"word":"please ","start":1.583,"end":1.781},{"word":"speak ","start":1.781,"end":1.99},{"word":"with ","start":1.99,"end":2.129},{"word":"Tina?","start":2.129,"end":2.663}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for seven one four six eight eight. ","words":[{"word":"Please ","start":3.6859998,"end":3.9259999999999997},{"word":"leave ","start":3.9259999999999997,"end":4.1659999999999995},{"word":"your ","start":4.1659999999999995,"end":4.406},{"word":"message ","start":4.406,"end":4.726},{"word":"for ","start":4.726,"end":5.2059999999999995},{"word":"seven ","start":5.2059999999999995,"end":5.766},{"word":"one ","start":5.766,"end":6.1659999999999995},{"word":"four ","start":6.1659999999999995,"end":6.646},{"word":"six ","start":6.646,"end":6.9659996},{"word":"eight ","start":7.146,"end":7.6259999999999994},{"word":"eight. 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Official opening was not delivered as no human answered, no questions asked, and call ended at voicemail.","Official Opening Gate Accuracy":"0%. Official opening was not spoken to a confirmed contact, call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. Required phrases were not spoken as call ended at voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without any interaction or official opening. Official Opening Gate Accuracy is 0% because the official opening was not delivered to a confirmed human contact. Survey Order Integrity Score is 0% as no survey questions were asked. Skip Logic Accuracy is 0% due to no branching or survey flow. Verbatim Survey Compliance is 0% because no survey questions or phrases were delivered. Mandatory Phrase Detection is 0% as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4697],"average":4697,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17146886788","direction":"outbound"},"event_timestamp":1775170735281} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7112 CALL ID: call_bc1f9586477d51755f35447167d EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"tina.tran@chainlinklabs.com","phone":"7146886788","firstName":"Tina","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"496180c200e4cedc5f67f5a2653defbd","socialdata_lastcheck":null,"email_local":"","email_domain":"chainlinklabs.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-04-02T17:57:54-05:00","udate":"2026-04-02T17:58:56-05:00","edate":"2026-04-02T17:57:54-05:00","deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 17:58:56","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"tina.tran@chainlinklabs.com","phone":"7146886788","firstName":"Tina","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"496180c200e4cedc5f67f5a2653defbd","socialdata_lastcheck":null,"email_local":"","email_domain":"chainlinklabs.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-04-02T17:57:54-05:00","udate":"2026-04-02T17:58:56-05:00","edate":"2026-04-02T17:57:54-05:00","deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 17:58:56","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:07:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dba04b118fbceb32bcc962bb0ed","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Bailey","last_name":"Raspler","full_name":"Bailey Raspler","contact_id":"6935","email":"bailey@adeepspace.co","orgname":"","bloc_notes_ac":"Nov 28 2025 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"bailey@adeepspace.co","phone":"6196309535","firstName":"Bailey","lastName":"Raspler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"ea703a29fb1813dd7c6e52a0e782322b","socialdata_lastcheck":null,"email_local":"","email_domain":"adeepspace.co","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:07:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:32","updated_utc_timestamp":"2026-04-02 18:07:19","created_timestamp":"2025-11-21 09:53:32","updated_timestamp":"2026-04-02 18:07:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:53:32-06:00","email":"bailey@adeepspace.co","phone":"6196309535","firstName":"Bailey","lastName":"Raspler","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"ea703a29fb1813dd7c6e52a0e782322b","socialdata_lastcheck":null,"email_local":"","email_domain":"adeepspace.co","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:07:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:32","updated_utc_timestamp":"2026-04-02 18:07:20","created_timestamp":"2025-11-21 09:53:32","updated_timestamp":"2026-04-02 18:07:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:07:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cba1e8b3e6aff897514f5f9d637","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Pat","last_name":"Casey","full_name":"Pat Casey","contact_id":"1242","email":"pat.casey@servicenow.com","orgname":"","bloc_notes_ac":"Nov 18 2025 vm\n2026 Apr 02 call reached voicemail, no message 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---------------------------------------- EVENT: call_analyzed CONTACT ID: 1242 CALL ID: call_cba1e8b3e6aff897514f5f9d637 EMAIL2 (collected): NULL FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:52:21-05:00","email":"pat.casey@servicenow.com","phone":"8583539721","firstName":"Pat","lastName":"Casey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"6072b85982a267bebe4bf1249afb450a","socialdata_lastcheck":null,"email_local":"","email_domain":"servicenow.com","sentcnt":"14","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:07:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:21","updated_utc_timestamp":"2026-04-02 18:07:21","created_timestamp":"2025-08-19 12:52:21","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:52:21-05:00","email":"pat.casey@servicenow.com","phone":"8583539721","firstName":"Pat","lastName":"Casey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"6072b85982a267bebe4bf1249afb450a","socialdata_lastcheck":null,"email_local":"","email_domain":"servicenow.com","sentcnt":"14","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:07:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:21","updated_utc_timestamp":"2026-04-02 18:07:22","created_timestamp":"2025-08-19 12:52:21","updated_timestamp":"2026-04-02 18:07:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:07:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_68dff1d8be9ae5feb5f3fb0deb1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Brenda","last_name":"B-Flores","full_name":"Brenda B-Flores","contact_id":"7321","email":"bb-flores@jamba.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_68dff1d8be9ae5feb5f3fb0deb1","X-RetellAI-SipTraceId":"call_68dff1d8be9ae5feb5f3fb0deb1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775171229090,"end_timestamp":1775171239511,"duration_ms":10421,"transcript":"User: 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Verbatim survey compliance and mandatory phrase detection are 0% due to absence of any survey or closing phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[4708,5223],"average":4965.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14042553250","direction":"outbound"},"event_timestamp":1775171243896} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7321 CALL ID: call_68dff1d8be9ae5feb5f3fb0deb1 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:02-06:00","email":"bb-flores@jamba.com","phone":"8184251246","firstName":"Brenda","lastName":"B-Flores","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":null,"hash":"0bf860df7dd6a3aa2ce0087443bec109","socialdata_lastcheck":null,"email_local":"","email_domain":"jamba.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:07:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:02","updated_utc_timestamp":"2026-04-02 18:07:24","created_timestamp":"2025-11-21 09:55:02","updated_timestamp":"2026-04-02 18:07:24","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7321\/automationEntryCounts"},"id":"7321","organization":null}],"fieldValue":{"contact":"7321","field":"76","value":"The call was very brief and ended shortly after the automated greeting message from GoToFoods. No conversation with a human took place.","cdate":"2026-04-02T18:07:24-05:00","udate":"2026-04-02T18:07:24-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404645\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404645\/field"},"owner":"7321","id":"404645"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:02-06:00","email":"bb-flores@jamba.com","phone":"8184251246","firstName":"Brenda","lastName":"B-Flores","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":null,"hash":"0bf860df7dd6a3aa2ce0087443bec109","socialdata_lastcheck":null,"email_local":"","email_domain":"jamba.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:07:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:02","updated_utc_timestamp":"2026-04-02 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ended after automated greeting","cdate":"2026-04-02T18:07:24-05:00","udate":"2026-04-02T18:07:24-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404646\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404646\/field"},"owner":"7321","id":"404646"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:02-06:00","email":"bb-flores@jamba.com","phone":"8184251246","firstName":"Brenda","lastName":"B-Flores","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":null,"hash":"0bf860df7dd6a3aa2ce0087443bec109","socialdata_lastcheck":null,"email_local":"","email_domain":"jamba.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:07:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:02","updated_utc_timestamp":"2026-04-02 18:07:24","created_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:02-06:00","email":"bb-flores@jamba.com","phone":"8184251246","firstName":"Brenda","lastName":"B-Flores","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":null,"hash":"0bf860df7dd6a3aa2ce0087443bec109","socialdata_lastcheck":null,"email_local":"","email_domain":"jamba.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:07:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:02","updated_utc_timestamp":"2026-04-02 18:07:25","created_timestamp":"2025-11-21 09:55:02","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:02-06:00","email":"bb-flores@jamba.com","phone":"8184251246","firstName":"Brenda","lastName":"B-Flores","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"1","bounced_soft":"0","bounced_date":"2025-11-21","ip":"2130706433","ua":null,"hash":"0bf860df7dd6a3aa2ce0087443bec109","socialdata_lastcheck":null,"email_local":"","email_domain":"jamba.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:07:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:02","updated_utc_timestamp":"2026-04-02 18:07:25","created_timestamp":"2025-11-21 09:55:02","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:07:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6d5ece924a776027a5ecd3e2fd3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Karen","last_name":"Raisovich","full_name":"Karen 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:07:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_029965122d343c15328cda046e4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amy","last_name":"Solis","full_name":"Amy Solis","contact_id":"7339","email":"amy.solis@co.thurston.wa.us","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_029965122d343c15328cda046e4","X-RetellAI-SipTraceId":"call_029965122d343c15328cda046e4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775171230956,"end_timestamp":1775171271729,"duration_ms":40773,"transcript":"User: Thank 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:07-06:00","email":"amy.solis@co.thurston.wa.us","phone":"3608672469","firstName":"Amy","lastName":"Solis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"907cac3a1f58071fb4a33ea2bb5311a2","socialdata_lastcheck":null,"email_local":"","email_domain":"co.thurston.wa.us","sentcnt":"7","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:07:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:07","updated_utc_timestamp":"2026-04-02 18:07:57","created_timestamp":"2025-11-21 09:55:07","updated_timestamp":"2026-04-02 18:07:57","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:55:07-06:00","email":"amy.solis@co.thurston.wa.us","phone":"3608672469","firstName":"Amy","lastName":"Solis","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"907cac3a1f58071fb4a33ea2bb5311a2","socialdata_lastcheck":null,"email_local":"","email_domain":"co.thurston.wa.us","sentcnt":"7","rating_tstamp":"2026-03-20","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:07:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:55:07","updated_utc_timestamp":"2026-04-02 18:07:58","created_timestamp":"2025-11-21 09:55:07","updated_timestamp":"2026-04-02 18:07:58","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-20 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:08-06:00","email":"bmindfield@mindfieldconsulting.com","phone":"","firstName":"Bonnie","lastName":"Mindfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8319ed75ca6ab1a2676cf6573701e2b4","socialdata_lastcheck":null,"email_local":"","email_domain":"mindfieldconsulting.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:08","updated_utc_timestamp":"2026-04-02 18:08:02","created_timestamp":"2025-11-27 10:34:08","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:08-06:00","email":"bmindfield@mindfieldconsulting.com","phone":"","firstName":"Bonnie","lastName":"Mindfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8319ed75ca6ab1a2676cf6573701e2b4","socialdata_lastcheck":null,"email_local":"","email_domain":"mindfieldconsulting.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:08","updated_utc_timestamp":"2026-04-02 18:08:02","created_timestamp":"2025-11-27 10:34:08","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:08-06:00","email":"bmindfield@mindfieldconsulting.com","phone":"","firstName":"Bonnie","lastName":"Mindfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8319ed75ca6ab1a2676cf6573701e2b4","socialdata_lastcheck":null,"email_local":"","email_domain":"mindfieldconsulting.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:08","updated_utc_timestamp":"2026-04-02 18:08:02","created_timestamp":"2025-11-27 10:34:08","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:08-06:00","email":"bmindfield@mindfieldconsulting.com","phone":"","firstName":"Bonnie","lastName":"Mindfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8319ed75ca6ab1a2676cf6573701e2b4","socialdata_lastcheck":null,"email_local":"","email_domain":"mindfieldconsulting.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:08","updated_utc_timestamp":"2026-04-02 18:08:02","created_timestamp":"2025-11-27 10:34:08","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:08-06:00","email":"bmindfield@mindfieldconsulting.com","phone":"","firstName":"Bonnie","lastName":"Mindfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8319ed75ca6ab1a2676cf6573701e2b4","socialdata_lastcheck":null,"email_local":"","email_domain":"mindfieldconsulting.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:08","updated_utc_timestamp":"2026-04-02 18:08:03","created_timestamp":"2025-11-27 10:34:08","updated_timestamp":"2026-04-02 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-11-27T10:34:08-06:00","email":"bmindfield@mindfieldconsulting.com","phone":"","firstName":"Bonnie","lastName":"Mindfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"8319ed75ca6ab1a2676cf6573701e2b4","socialdata_lastcheck":null,"email_local":"","email_domain":"mindfieldconsulting.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-27 10:34:08","updated_utc_timestamp":"2026-04-02 18:08:03","created_timestamp":"2025-11-27 10:34:08","updated_timestamp":"2026-04-02 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Mandatory Phrase Detection is No because required phrases were not applicable in this call.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4696,4696,4975,4988,5021],"average":4875.2,"num_requests":5},"tool_calls":[{"tool_call_id":"73a95981104ff4bf","name":"end_call","type":"end_call","start_time_sec":42.151}],"from_number":"+14374657779","to_number":"+19013323322","direction":"outbound"},"event_timestamp":1775171286811} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7402 CALL ID: call_76fda0c2ef04bddb59c380de46a EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:43-06:00","email":"NO-EMAIL949@DUMMY.COM","phone":"6282088427","firstName":"Timothy","lastName":"Oliver","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"10b60188578d9f3c19787a3d7a50e3c5","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:43","updated_utc_timestamp":"2026-04-02 18:08:07","created_timestamp":"2025-11-21 10:28:43","updated_timestamp":"2026-04-02 18:08:07","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7402\/automationEntryCounts"},"id":"7402","organization":null}],"fieldValue":{"contact":"7402","field":"76","value":"The agent called the number but reached an automated message stating that Graceland is currently closed and provided business hours. The agent acknowledged the message and ended the call, planning to call back during business hours.","cdate":"2026-04-02T17:48:44-05:00","udate":"2026-04-02T18:08:07-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404096\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404096\/field"},"owner":"7402","id":"404096"}} FIELD 77 → HTTP 200 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reached automated message - Graceland closed","cdate":"2026-04-02T17:48:44-05:00","udate":"2026-04-02T18:08:07-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404097\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404097\/field"},"owner":"7402","id":"404097"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:43-06:00","email":"NO-EMAIL949@DUMMY.COM","phone":"6282088427","firstName":"Timothy","lastName":"Oliver","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"10b60188578d9f3c19787a3d7a50e3c5","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:43","updated_utc_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:43-06:00","email":"NO-EMAIL949@DUMMY.COM","phone":"6282088427","firstName":"Timothy","lastName":"Oliver","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"10b60188578d9f3c19787a3d7a50e3c5","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:43","updated_utc_timestamp":"2026-04-02 18:08:08","created_timestamp":"2025-11-21 10:28:43","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:43-06:00","email":"NO-EMAIL949@DUMMY.COM","phone":"6282088427","firstName":"Timothy","lastName":"Oliver","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"10b60188578d9f3c19787a3d7a50e3c5","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:43","updated_utc_timestamp":"2026-04-02 18:08:08","created_timestamp":"2025-11-21 10:28:43","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:16-06:00","email":"catherine.lang@samsara.com","phone":"8582948287","firstName":"Catherine","lastName":"Lang","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"75518f74c151266e7984153e9f9b9d11","socialdata_lastcheck":null,"email_local":"","email_domain":"samsara.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:16","updated_utc_timestamp":"2026-04-02 18:08:25","created_timestamp":"2025-11-21 09:54:16","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:16-06:00","email":"catherine.lang@samsara.com","phone":"8582948287","firstName":"Catherine","lastName":"Lang","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"75518f74c151266e7984153e9f9b9d11","socialdata_lastcheck":null,"email_local":"","email_domain":"samsara.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:16","updated_utc_timestamp":"2026-04-02 18:08:25","created_timestamp":"2025-11-21 09:54:16","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:16-06:00","email":"catherine.lang@samsara.com","phone":"8582948287","firstName":"Catherine","lastName":"Lang","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"75518f74c151266e7984153e9f9b9d11","socialdata_lastcheck":null,"email_local":"","email_domain":"samsara.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:16","updated_utc_timestamp":"2026-04-02 18:08:25","created_timestamp":"2025-11-21 09:54:16","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:16-06:00","email":"catherine.lang@samsara.com","phone":"8582948287","firstName":"Catherine","lastName":"Lang","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"75518f74c151266e7984153e9f9b9d11","socialdata_lastcheck":null,"email_local":"","email_domain":"samsara.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:16","updated_utc_timestamp":"2026-04-02 18:08:26","created_timestamp":"2025-11-21 09:54:16","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:16-06:00","email":"catherine.lang@samsara.com","phone":"8582948287","firstName":"Catherine","lastName":"Lang","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"75518f74c151266e7984153e9f9b9d11","socialdata_lastcheck":null,"email_local":"","email_domain":"samsara.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:08:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:16","updated_utc_timestamp":"2026-04-02 18:08:26","created_timestamp":"2025-11-21 09:54:16","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:09:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_da6b1b614e4a1b706098fa2e8cf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Goddard","full_name":"Andrea Goddard","contact_id":"6588","email":"andrea.goddard@worksafebc.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7039064959\r\nNov 20 2025 vm Nov 25 2025 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May I please speak with Andrea?\nUser: If you know the four digit extension number of the person you wish to speak to, press one. To dial by name, press two. \nUser: For \nUser: our prevention team \nAgent: Thank you. May I please speak with \nUser: Please say the first and I think you said McHugh. Is that correct? \nUser: Say yes or no, or press one for yes The selection was not valid. Please tell me the option you want to choose again. \nUser: I think you said McHugh. Is that correct? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say Chug? Say yes or no, or press one for yes or two for no. \nUser: Okay. Did you say you Danny? Say yes or no, or press one for yes or two for no. \nUser: Please say the first and last name of the person you wish to reach. And wait for a response. \nUser: Or using the dial pad, spell the last name and press pound when complete. \nAgent: Andrea Goddard.\nUser: I think you said Andrea Goddard. Is that correct? Say yes or no, or press one for yes or two for no. \nUser: I have found two similar names. For Goddard, five Andrea, press or say one. For Goddard Andrea, press or say two. \nUser: To \nUser: hear this menu again, say repeat. Transferring your call to Goddard, Andrea. \nAgent: Thank you.\nAgent: Hello, am I speaking with Andrea?\nUser: Hi. You've reached Andrea Goddard, manager of people technology at WorkSafe BC. \n","transcript_object":[{"role":"user","content":"Good ","words":[{"word":"Good ","start":1.294,"end":1.6139999}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.162,"end":1.522},{"word":"may ","start":1.522,"end":1.708},{"word":"I ","start":1.708,"end":1.801}],"metadata":{"response_id":0}},{"role":"user","content":"afternoon. ","words":[{"word":"afternoon. ","start":1.6139999,"end":1.934}]},{"role":"agent","content":"Good afternoon. May I please speak with Andrea?","words":[{"word":"Good ","start":3.032,"end":3.229},{"word":"afternoon.","start":3.229,"end":3.891},{"word":" May ","start":3.93725,"end":4.13525},{"word":"I ","start":4.13525,"end":4.20425},{"word":"please ","start":4.20425,"end":4.46025},{"word":"speak ","start":4.46025,"end":4.69225},{"word":"with ","start":4.69225,"end":4.85525},{"word":"Andrea?","start":4.85525,"end":5.47025}],"metadata":{"response_id":1}},{"role":"user","content":"If you know the four digit extension number of the person you wish to speak to, press one. To dial by name, press two. ","words":[{"word":"If ","start":5.723999999999999,"end":5.9639999999999995},{"word":"you ","start":5.9639999999999995,"end":6.124},{"word":"know ","start":6.124,"end":6.284},{"word":"the ","start":6.284,"end":6.4439996},{"word":"four ","start":6.4439996,"end":6.683999999999999},{"word":"digit ","start":6.683999999999999,"end":6.9239999999999995},{"word":"extension ","start":7.034,"end":7.353999999999999},{"word":"number ","start":7.353999999999999,"end":7.753999599999999},{"word":"of ","start":7.753999599999999,"end":7.914},{"word":"the ","start":7.914,"end":7.994},{"word":"person ","start":7.994,"end":8.313999500000001},{"word":"you ","start":8.313999500000001,"end":8.473999000000001},{"word":"wish ","start":8.473999000000001,"end":8.714},{"word":"to ","start":8.714,"end":8.874},{"word":"speak ","start":8.874,"end":9.114},{"word":"to, ","start":9.114,"end":9.593999},{"word":"press ","start":9.593999,"end":9.914},{"word":"one. 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May I please speak with ","words":[{"word":"Thank ","start":19.117,"end":19.5},{"word":"you.","start":19.5,"end":19.929},{"word":" May ","start":19.975375,"end":20.115375},{"word":"I ","start":20.115375,"end":20.196375},{"word":"please ","start":20.196375,"end":20.405375},{"word":"speak ","start":20.405375,"end":20.626375},{"word":"with ","start":20.626375,"end":20.788375}],"metadata":{"response_id":3}},{"role":"user","content":"Please say the first and I think you said McHugh. Is that correct? ","words":[{"word":"Please ","start":20.714000000000002,"end":21.034},{"word":"say ","start":21.034,"end":21.274},{"word":"the ","start":21.274,"end":21.434},{"word":"first ","start":21.434,"end":21.674},{"word":"and ","start":21.674,"end":21.913999},{"word":"I ","start":24.164,"end":24.404},{"word":"think ","start":24.404,"end":24.644000000000002},{"word":"you ","start":24.644000000000002,"end":24.804000000000002},{"word":"said ","start":24.804000000000002,"end":24.964000000000002},{"word":"McHugh. ","start":24.964000000000002,"end":25.524},{"word":"Is ","start":26.364,"end":26.604},{"word":"that ","start":26.604,"end":26.844},{"word":"correct? ","start":26.844,"end":27.084}]},{"role":"user","content":"Say yes or no, or press one for yes The selection was not valid. Please tell me the option you want to choose again. ","words":[{"word":"Say ","start":28.354,"end":28.674},{"word":"yes ","start":28.674,"end":28.994},{"word":"or ","start":28.994,"end":29.314},{"word":"no, ","start":29.314,"end":29.874},{"word":"or ","start":29.874,"end":30.034},{"word":"press ","start":30.034,"end":30.274},{"word":"one ","start":30.274,"end":30.514},{"word":"for ","start":30.514,"end":30.754},{"word":"yes ","start":30.754,"end":30.994},{"word":"The ","start":31.493999,"end":31.733999},{"word":"selection ","start":31.733999,"end":32.294},{"word":"was ","start":32.294,"end":32.533998},{"word":"not ","start":32.533998,"end":32.773999999999994},{"word":"valid. ","start":32.773999999999994,"end":33.093999999999994},{"word":"Please ","start":34.153999999999996,"end":34.474},{"word":"tell ","start":34.474,"end":34.634},{"word":"me ","start":34.634,"end":34.794},{"word":"the ","start":34.794,"end":35.033998},{"word":"option ","start":35.033998,"end":35.353998},{"word":"you ","start":35.353998,"end":35.513996999999996},{"word":"want ","start":35.513996999999996,"end":35.673997},{"word":"to ","start":35.673997,"end":35.833999999999996},{"word":"choose ","start":35.833999999999996,"end":36.074},{"word":"again. ","start":36.074,"end":36.233999999999995}]},{"role":"user","content":"I think you said McHugh. Is that correct? Say yes or no, or press one for yes or two for no. ","words":[{"word":"I ","start":37.484002,"end":37.724},{"word":"think ","start":37.724,"end":37.964001999999994},{"word":"you ","start":37.964001999999994,"end":38.123999999999995},{"word":"said ","start":38.123999999999995,"end":38.364},{"word":"McHugh. 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","words":[{"word":"Okay. ","start":49.714001999999994,"end":50.114},{"word":"Did ","start":51.013999999999996,"end":51.333999999999996},{"word":"you ","start":51.333999999999996,"end":51.494},{"word":"say ","start":51.494,"end":51.653999999999996},{"word":"Chug? ","start":51.653999999999996,"end":52.054002},{"word":"Say ","start":53.004,"end":53.324},{"word":"yes ","start":53.324,"end":53.724},{"word":"or ","start":53.724,"end":53.964},{"word":"no, ","start":53.964,"end":54.523999999999994},{"word":"or ","start":54.523999999999994,"end":54.684},{"word":"press ","start":54.684,"end":54.924},{"word":"one ","start":54.924,"end":55.244},{"word":"for ","start":55.244,"end":55.403999999999996},{"word":"yes ","start":55.403999999999996,"end":55.644},{"word":"or ","start":55.644,"end":55.884},{"word":"two ","start":55.884,"end":56.044},{"word":"for ","start":56.044,"end":56.283998},{"word":"no. ","start":56.283998,"end":56.364}]},{"role":"user","content":"Okay. Did you say you Danny? Say yes or no, or press one for yes or two for no. ","words":[{"word":"Okay. ","start":60.814,"end":61.214},{"word":"Did ","start":62.134,"end":62.45399999999999},{"word":"you ","start":62.45399999999999,"end":62.614},{"word":"say ","start":62.614,"end":62.773999999999994},{"word":"you ","start":62.773999999999994,"end":62.934},{"word":"Danny? 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","words":[{"word":"Please ","start":72.92399999999999,"end":73.163995},{"word":"say ","start":73.163995,"end":73.404},{"word":"the ","start":73.404,"end":73.564},{"word":"first ","start":73.564,"end":73.804},{"word":"and ","start":73.804,"end":74.044},{"word":"last ","start":74.044,"end":74.28399999999999},{"word":"name ","start":74.28399999999999,"end":74.604},{"word":"of ","start":74.604,"end":74.764},{"word":"the ","start":74.764,"end":74.84399499999999},{"word":"person ","start":74.84399499999999,"end":75.084},{"word":"you ","start":75.084,"end":75.324},{"word":"wish ","start":75.324,"end":75.564},{"word":"to ","start":75.564,"end":75.724},{"word":"reach. ","start":75.724,"end":75.884},{"word":"And ","start":76.054,"end":76.294},{"word":"wait ","start":76.294,"end":76.61399999999999},{"word":"for ","start":76.61399999999999,"end":76.774},{"word":"a ","start":76.774,"end":76.854005},{"word":"response. ","start":76.854005,"end":77.094}]},{"role":"user","content":"Or using the dial pad, spell the last name and press pound when complete. ","words":[{"word":"Or ","start":78.32401,"end":78.64400599999999},{"word":"using ","start":78.64400599999999,"end":78.964006},{"word":"the ","start":78.964006,"end":79.124},{"word":"dial ","start":79.124,"end":79.444},{"word":"pad, ","start":79.444,"end":80.00399999999999},{"word":"spell ","start":80.00401,"end":80.244005},{"word":"the ","start":80.244005,"end":80.404},{"word":"last ","start":80.404,"end":80.64400599999999},{"word":"name ","start":80.64400599999999,"end":80.964006},{"word":"and ","start":80.964006,"end":81.204},{"word":"press ","start":81.204,"end":81.524},{"word":"pound ","start":81.524,"end":81.844},{"word":"when ","start":81.844,"end":82.00401},{"word":"complete. 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You've reached Andrea Goddard, manager of people technology at WorkSafe BC. ","words":[{"word":"Hi. ","start":147.06400000000002,"end":147.38401000000002},{"word":"You've ","start":147.38401000000002,"end":147.62400000000002},{"word":"reached ","start":147.62400000000002,"end":147.78400000000002},{"word":"Andrea ","start":147.78400000000002,"end":148.184},{"word":"Goddard, ","start":148.184,"end":148.744},{"word":"manager ","start":148.744,"end":149.06400000000002},{"word":"of ","start":149.06400000000002,"end":149.30401},{"word":"people ","start":149.30401,"end":149.544},{"word":"technology ","start":149.544,"end":150.104},{"word":"at ","start":150.104,"end":150.34400000000002},{"word":"WorkSafe ","start":150.34400000000002,"end":150.824},{"word":"BC. 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May I please speak with Andrea?","words":[{"word":"Good ","start":3.032,"end":3.229},{"word":"afternoon.","start":3.229,"end":3.891},{"word":" May ","start":3.93725,"end":4.13525},{"word":"I ","start":4.13525,"end":4.20425},{"word":"please ","start":4.20425,"end":4.46025},{"word":"speak ","start":4.46025,"end":4.69225},{"word":"with ","start":4.69225,"end":4.85525},{"word":"Andrea?","start":4.85525,"end":5.47025}],"metadata":{"response_id":1}},{"role":"user","content":"If you know the four digit extension number of the person you wish to speak to, press one. To dial by name, press two. 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May I please speak with ","words":[{"word":"Thank ","start":19.117,"end":19.5},{"word":"you.","start":19.5,"end":19.929},{"word":" May ","start":19.975375,"end":20.115375},{"word":"I ","start":20.115375,"end":20.196375},{"word":"please ","start":20.196375,"end":20.405375},{"word":"speak ","start":20.405375,"end":20.626375},{"word":"with ","start":20.626375,"end":20.788375}],"metadata":{"response_id":3}},{"role":"user","content":"Please say the first and I think you said McHugh. Is that correct? 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","start":32.773999999999994,"end":33.093999999999994},{"word":"Please ","start":34.153999999999996,"end":34.474},{"word":"tell ","start":34.474,"end":34.634},{"word":"me ","start":34.634,"end":34.794},{"word":"the ","start":34.794,"end":35.033998},{"word":"option ","start":35.033998,"end":35.353998},{"word":"you ","start":35.353998,"end":35.513996999999996},{"word":"want ","start":35.513996999999996,"end":35.673997},{"word":"to ","start":35.673997,"end":35.833999999999996},{"word":"choose ","start":35.833999999999996,"end":36.074},{"word":"again. ","start":36.074,"end":36.233999999999995}]},{"role":"user","content":"I think you said McHugh. Is that correct? Say yes or no, or press one for yes or two for no. ","words":[{"word":"I ","start":37.484002,"end":37.724},{"word":"think ","start":37.724,"end":37.964001999999994},{"word":"you ","start":37.964001999999994,"end":38.123999999999995},{"word":"said ","start":38.123999999999995,"end":38.364},{"word":"McHugh. 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","start":76.854005,"end":77.094}]},{"role":"user","content":"Or using the dial pad, spell the last name and press pound when complete. ","words":[{"word":"Or ","start":78.32401,"end":78.64400599999999},{"word":"using ","start":78.64400599999999,"end":78.964006},{"word":"the ","start":78.964006,"end":79.124},{"word":"dial ","start":79.124,"end":79.444},{"word":"pad, ","start":79.444,"end":80.00399999999999},{"word":"spell ","start":80.00401,"end":80.244005},{"word":"the ","start":80.244005,"end":80.404},{"word":"last ","start":80.404,"end":80.64400599999999},{"word":"name ","start":80.64400599999999,"end":80.964006},{"word":"and ","start":80.964006,"end":81.204},{"word":"press ","start":81.204,"end":81.524},{"word":"pound ","start":81.524,"end":81.844},{"word":"when ","start":81.844,"end":82.00401},{"word":"complete. ","start":82.00401,"end":82.244005}]},{"role":"agent","content":"Andrea Goddard.","words":[{"word":"Andrea ","start":83.6,"end":83.994},{"word":"Goddard.","start":83.994,"end":84.587}],"metadata":{"response_id":14}},{"role":"user","content":"I think you said Andrea Goddard. Is that correct? Say yes or no, or press one for yes or two for no. ","words":[{"word":"I ","start":87.454,"end":87.694},{"word":"think ","start":87.694,"end":87.934},{"word":"you ","start":87.934,"end":88.094},{"word":"said ","start":88.094,"end":88.334},{"word":"Andrea ","start":88.334,"end":88.814004},{"word":"Goddard. ","start":88.814004,"end":89.294},{"word":"Is ","start":90.14400599999999,"end":90.464006},{"word":"that ","start":90.464006,"end":90.704},{"word":"correct? 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","start":95.304,"end":95.464}]},{"role":"tool_call_invocation","tool_call_id":"e6023652b5c77359","name":"press_digit","arguments":"{\"digit_to_press\":\"1\"}","time_sec":97.341,"type":"press_digit"},{"role":"tool_call_result","tool_call_id":"e6023652b5c77359","successful":true,"content":"{\"status\":\"digit pressed\"}","time_sec":97.341},{"role":"user","content":"I have found two similar names. For Goddard, five Andrea, press or say one. For Goddard Andrea, press or say two. ","words":[{"word":"I ","start":101.124,"end":101.36399999999999},{"word":"have ","start":101.36399999999999,"end":101.604005},{"word":"found ","start":101.604005,"end":101.924005},{"word":"two ","start":101.924005,"end":102.164},{"word":"similar ","start":102.164,"end":102.564004},{"word":"names. ","start":102.564004,"end":102.88400399999999},{"word":"For ","start":104.634,"end":104.953996},{"word":"Goddard, ","start":104.953996,"end":105.514},{"word":"five ","start":105.514,"end":105.75399999999999},{"word":"Andrea, ","start":105.75399999999999,"end":106.474},{"word":"press ","start":106.474,"end":106.714},{"word":"or ","start":106.714,"end":107.03399999999999},{"word":"say ","start":107.03399999999999,"end":107.273996},{"word":"one. ","start":107.273996,"end":107.514},{"word":"For ","start":108.474,"end":108.714},{"word":"Goddard ","start":108.714,"end":109.194},{"word":"Andrea, ","start":109.194,"end":109.913995},{"word":"press ","start":109.913995,"end":110.234},{"word":"or ","start":110.234,"end":110.474},{"word":"say ","start":110.474,"end":110.714},{"word":"two. ","start":110.714,"end":110.953996}]},{"role":"user","content":"To ","words":[{"word":"To ","start":111.834,"end":112.154}]},{"role":"tool_call_invocation","tool_call_id":"364447893eb932c9","name":"press_digit","arguments":"{\"digit_to_press\":\"2\"}","time_sec":112.004,"type":"press_digit"},{"role":"tool_call_result","tool_call_id":"364447893eb932c9","successful":true,"content":"{\"status\":\"digit pressed\"}","time_sec":112.004},{"role":"user","content":"hear this menu again, say repeat. Transferring your call to Goddard, Andrea. ","words":[{"word":"hear ","start":112.154,"end":112.39399999999999},{"word":"this ","start":112.39399999999999,"end":112.63400399999999},{"word":"menu ","start":112.63400399999999,"end":112.954},{"word":"again, ","start":112.954,"end":113.514},{"word":"say ","start":113.514,"end":113.834},{"word":"repeat. 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You've reached Andrea Goddard, manager of people technology at WorkSafe BC. ","words":[{"word":"Hi. ","start":147.06400000000002,"end":147.38401000000002},{"word":"You've ","start":147.38401000000002,"end":147.62400000000002},{"word":"reached ","start":147.62400000000002,"end":147.78400000000002},{"word":"Andrea ","start":147.78400000000002,"end":148.184},{"word":"Goddard, ","start":148.184,"end":148.744},{"word":"manager ","start":148.744,"end":149.06400000000002},{"word":"of ","start":149.06400000000002,"end":149.30401},{"word":"people ","start":149.30401,"end":149.544},{"word":"technology ","start":149.544,"end":150.104},{"word":"at ","start":150.104,"end":150.34400000000002},{"word":"WorkSafe ","start":150.34400000000002,"end":150.824},{"word":"BC. 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no de t\u00e9l\u00e9phone\u00a0: 7039064959\r\nNov 20 2025 vm Nov 25 2025 vm\n2026 Apr 02 call reached voicemail of Andrea Goddard, manager of people technology at WorkSafe BC","cdate":"2025-11-20T11:09:41-06:00","udate":"2026-04-02T18:09:50-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189087\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189087\/field"},"owner":"6588","id":"189087"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:15-06:00","email":"andrea.goddard@worksafebc.com","phone":"6042145414","firstName":"Andrea","lastName":"Goddard","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"1362d202dde31b7701fffff11694b47d","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:09:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:15","updated_utc_timestamp":"2026-04-02 18:09:51","created_timestamp":"2025-11-18 09:45:15","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:15-06:00","email":"andrea.goddard@worksafebc.com","phone":"6042145414","firstName":"Andrea","lastName":"Goddard","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"1362d202dde31b7701fffff11694b47d","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:09:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:15","updated_utc_timestamp":"2026-04-02 18:09:51","created_timestamp":"2025-11-18 09:45:15","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:15-06:00","email":"andrea.goddard@worksafebc.com","phone":"6042145414","firstName":"Andrea","lastName":"Goddard","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"1362d202dde31b7701fffff11694b47d","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:09:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:15","updated_utc_timestamp":"2026-04-02 18:09:51","created_timestamp":"2025-11-18 09:45:15","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:10:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_def8e6e94bce344dd6fa82024ea","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ana","last_name":"Johnston","full_name":"Ana 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I’ll continue to hold until someone is available.","words":[{"word":"Just ","start":85.544,"end":85.776},{"word":"a ","start":85.776,"end":85.869},{"word":"quick ","start":85.869,"end":86.125},{"word":"reminder ","start":86.125,"end":86.577},{"word":"that ","start":86.577,"end":86.717},{"word":"I’m ","start":86.717,"end":86.868},{"word":"still ","start":86.868,"end":87.123},{"word":"on ","start":87.123,"end":87.228},{"word":"the ","start":87.228,"end":87.355},{"word":"line, ","start":87.355,"end":87.715},{"word":"waiting ","start":87.715,"end":88.04},{"word":"for ","start":88.04,"end":88.191},{"word":"a ","start":88.191,"end":88.296},{"word":"representative.","start":88.296,"end":89.283},{"word":" I’ll ","start":89.3285,"end":89.5145},{"word":"continue ","start":89.5145,"end":89.8865},{"word":"to ","start":89.8865,"end":89.9795},{"word":"hold ","start":89.9795,"end":90.2465},{"word":"until ","start":90.2465,"end":90.5365},{"word":"someone ","start":90.5365,"end":90.8495},{"word":"is ","start":90.8495,"end":90.9655},{"word":"available.","start":90.9655,"end":91.8365}],"metadata":{"response_id":6}},{"role":"user","content":"All representatives are still busy. 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I’ll continue to hold until a representative is available.","words":[{"word":"Thank ","start":104.881,"end":105.194},{"word":"you.","start":105.194,"end":105.67},{"word":" I’ll ","start":105.716375,"end":105.914375},{"word":"continue ","start":105.914375,"end":106.297375},{"word":"to ","start":106.297375,"end":106.413375},{"word":"hold ","start":106.413375,"end":106.692375},{"word":"until ","start":106.692375,"end":106.970375},{"word":"a ","start":106.970375,"end":107.052375},{"word":"representative ","start":107.052375,"end":107.644375},{"word":"is ","start":107.644375,"end":107.737375},{"word":"available.","start":107.737375,"end":108.410375}],"metadata":{"response_id":7}},{"role":"agent","content":"Just letting you know I’m still here and waiting patiently for a representative. 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Please continue to hold. ","words":[{"word":"All ","start":135.565,"end":136.045},{"word":"representatives ","start":136.045,"end":136.765},{"word":"are ","start":136.965,"end":137.20499999999998},{"word":"still ","start":137.20499999999998,"end":137.52499},{"word":"busy. ","start":137.52499,"end":138.165},{"word":"Please ","start":138.24499,"end":138.565},{"word":"continue ","start":138.565,"end":138.88499},{"word":"to ","start":138.88499,"end":139.125},{"word":"hold. ","start":139.125,"end":139.285}]},{"role":"agent","content":"Thank you for the update. I’ll continue to hold until a representative is available.","words":[{"word":"Thank ","start":140.571,"end":140.827},{"word":"you ","start":140.827,"end":140.931},{"word":"for ","start":140.931,"end":141.059},{"word":"the ","start":141.059,"end":141.163},{"word":"update.","start":141.163,"end":141.79},{"word":" I’ll ","start":141.83633325195314,"end":142.05733325195314},{"word":"continue ","start":142.05733325195314,"end":142.41733325195312},{"word":"to ","start":142.41733325195312,"end":142.5103332519531},{"word":"hold ","start":142.5103332519531,"end":142.7423332519531},{"word":"until ","start":142.7423332519531,"end":143.02133325195314},{"word":"a ","start":143.02133325195314,"end":143.11433325195313},{"word":"representative ","start":143.11433325195313,"end":143.78733325195313},{"word":"is ","start":143.78733325195313,"end":143.91533325195311},{"word":"available.","start":143.91533325195311,"end":144.66933325195313}],"metadata":{"response_id":9}},{"role":"user","content":"Thank you for calling Tektronix. This is Jessica. How can I help you today? ","words":[{"word":"Thank ","start":147.90501,"end":148.225},{"word":"you ","start":148.225,"end":148.305},{"word":"for ","start":148.305,"end":148.46501},{"word":"calling ","start":148.46501,"end":148.70501},{"word":"Tektronix. ","start":148.70501,"end":149.505},{"word":"This ","start":149.505,"end":149.665},{"word":"is ","start":149.665,"end":149.82501},{"word":"Jessica. ","start":149.82501,"end":150.305},{"word":"How ","start":150.305,"end":150.385},{"word":"can ","start":150.385,"end":150.54501},{"word":"I ","start":150.54501,"end":150.70501},{"word":"help ","start":150.70501,"end":150.785},{"word":"you ","start":150.785,"end":150.945},{"word":"today? 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","start":162.305,"end":162.54501}]},{"role":"agent","content":"Thank you for letting me know. Is there anyone at Tektronix with the last name Johnston?","words":[{"word":"Thank ","start":164.697,"end":164.976},{"word":"you ","start":164.976,"end":165.103},{"word":"for ","start":165.103,"end":165.254},{"word":"letting ","start":165.254,"end":165.498},{"word":"me ","start":165.498,"end":165.591},{"word":"know.","start":165.591,"end":166.114},{"word":" Is ","start":166.1595,"end":166.3345},{"word":"there ","start":166.3345,"end":166.4965},{"word":"anyone ","start":166.4965,"end":166.8215},{"word":"at ","start":166.8215,"end":166.9265},{"word":"Tektronix ","start":166.9265,"end":167.4955},{"word":"with ","start":167.4955,"end":167.6695},{"word":"the ","start":167.6695,"end":167.7735},{"word":"last ","start":167.7735,"end":168.0175},{"word":"name ","start":168.0175,"end":168.2615},{"word":"Johnston?","start":168.2615,"end":168.8995}],"metadata":{"response_id":11}},{"role":"user","content":"Who is calling? ","words":[{"word":"Who ","start":174.025,"end":174.34501},{"word":"is ","start":174.34501,"end":174.505},{"word":"calling? ","start":174.505,"end":174.82501}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Ana Johnston, please?","words":[{"word":"My ","start":176.393,"end":176.555},{"word":"name ","start":176.555,"end":176.741},{"word":"is ","start":176.741,"end":176.88},{"word":"Ellen, ","start":176.88,"end":177.229},{"word":"and ","start":177.229,"end":177.368},{"word":"I’m ","start":177.368,"end":177.519},{"word":"calling ","start":177.519,"end":177.809},{"word":"on ","start":177.809,"end":177.902},{"word":"behalf ","start":177.902,"end":178.204},{"word":"of ","start":178.204,"end":178.32},{"word":"AtmanCo.","start":178.32,"end":179.098},{"word":" May ","start":179.1438332519531,"end":179.32983325195312},{"word":"I ","start":179.32983325195312,"end":179.3998332519531},{"word":"speak ","start":179.3998332519531,"end":179.61983325195314},{"word":"with ","start":179.61983325195314,"end":179.77083325195312},{"word":"Ana ","start":179.77083325195312,"end":179.97983325195312},{"word":"Johnston, ","start":179.97983325195312,"end":180.42183325195313},{"word":"please?","start":180.42183325195313,"end":181.00183325195312}],"metadata":{"response_id":12}},{"role":"user","content":"There's not an Anna Johnston here. 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I’ll wait on the line until a representative is available.","words":[{"word":"Thank ","start":36.193,"end":36.448},{"word":"you ","start":36.448,"end":36.576},{"word":"for ","start":36.576,"end":36.703},{"word":"letting ","start":36.703,"end":36.924},{"word":"me ","start":36.924,"end":37.005},{"word":"know.","start":37.005,"end":37.423},{"word":" I’ll ","start":37.44633325195313,"end":37.667333251953124},{"word":"wait ","start":37.667333251953124,"end":37.82933325195312},{"word":"on ","start":37.82933325195312,"end":37.92233325195313},{"word":"the ","start":37.92233325195313,"end":38.03833325195313},{"word":"line ","start":38.03833325195313,"end":38.25933325195312},{"word":"until ","start":38.25933325195312,"end":38.514333251953126},{"word":"a ","start":38.514333251953126,"end":38.60733325195312},{"word":"representative ","start":38.60733325195312,"end":39.28133325195312},{"word":"is ","start":39.28133325195312,"end":39.39733325195313},{"word":"available.","start":39.39733325195313,"end":40.11733325195313}],"metadata":{"response_id":2}},{"role":"agent","content":"Just letting you know I’m still here and waiting for a representative. I’ll continue to hold until someone is available.","words":[{"word":"Just ","start":51.499,"end":51.685},{"word":"letting ","start":51.685,"end":51.928},{"word":"you ","start":51.928,"end":52.033},{"word":"know ","start":52.033,"end":52.242},{"word":"I’m ","start":52.242,"end":52.416},{"word":"still ","start":52.416,"end":52.683},{"word":"here ","start":52.683,"end":52.869},{"word":"and ","start":52.869,"end":52.973},{"word":"waiting ","start":52.973,"end":53.275},{"word":"for ","start":53.275,"end":53.403},{"word":"a ","start":53.403,"end":53.496},{"word":"representative.","start":53.496,"end":54.413},{"word":" I’ll ","start":54.45904174804687,"end":54.634041748046876},{"word":"continue ","start":54.634041748046876,"end":55.01704174804688},{"word":"to ","start":55.01704174804688,"end":55.110041748046875},{"word":"hold ","start":55.110041748046875,"end":55.35304174804688},{"word":"until ","start":55.35304174804688,"end":55.644041748046874},{"word":"someone ","start":55.644041748046874,"end":55.93404174804687},{"word":"is ","start":55.93404174804687,"end":56.02704174804688},{"word":"available.","start":56.02704174804688,"end":56.735041748046875}],"metadata":{"response_id":3}},{"role":"user","content":"All representatives are still busy. 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I’ll continue to hold until a representative is available.","words":[{"word":"Thank ","start":104.881,"end":105.194},{"word":"you.","start":105.194,"end":105.67},{"word":" I’ll ","start":105.716375,"end":105.914375},{"word":"continue ","start":105.914375,"end":106.297375},{"word":"to ","start":106.297375,"end":106.413375},{"word":"hold ","start":106.413375,"end":106.692375},{"word":"until ","start":106.692375,"end":106.970375},{"word":"a ","start":106.970375,"end":107.052375},{"word":"representative ","start":107.052375,"end":107.644375},{"word":"is ","start":107.644375,"end":107.737375},{"word":"available.","start":107.737375,"end":108.410375}],"metadata":{"response_id":7}},{"role":"agent","content":"Just letting you know I’m still here and waiting patiently for a representative. I’ll stay on the line until someone is available.","words":[{"word":"Just ","start":120.007,"end":120.529},{"word":"letting ","start":120.529,"end":120.843},{"word":"you ","start":120.843,"end":120.947},{"word":"know ","start":120.947,"end":121.133},{"word":"I’m ","start":121.133,"end":121.272},{"word":"still ","start":121.272,"end":121.528},{"word":"here ","start":121.528,"end":121.771},{"word":"and ","start":121.771,"end":121.934},{"word":"waiting ","start":121.934,"end":122.259},{"word":"patiently ","start":122.259,"end":122.816},{"word":"for ","start":122.816,"end":123.002},{"word":"a ","start":123.002,"end":123.095},{"word":"representative.","start":123.095,"end":124.059},{"word":" I’ll ","start":124.10458325195313,"end":124.36058325195313},{"word":"stay ","start":124.36058325195313,"end":124.56958325195312},{"word":"on ","start":124.56958325195312,"end":124.67358325195312},{"word":"the ","start":124.67358325195312,"end":124.77858325195312},{"word":"line ","start":124.77858325195312,"end":124.98758325195313},{"word":"until ","start":124.98758325195313,"end":125.26558325195313},{"word":"someone ","start":125.26558325195313,"end":125.56758325195312},{"word":"is ","start":125.56758325195312,"end":125.67258325195313},{"word":"available.","start":125.67258325195313,"end":126.38058325195313}],"metadata":{"response_id":8}},{"role":"user","content":"All representatives are still busy. Please continue to hold. ","words":[{"word":"All ","start":135.565,"end":136.045},{"word":"representatives ","start":136.045,"end":136.765},{"word":"are ","start":136.965,"end":137.20499999999998},{"word":"still ","start":137.20499999999998,"end":137.52499},{"word":"busy. ","start":137.52499,"end":138.165},{"word":"Please ","start":138.24499,"end":138.565},{"word":"continue ","start":138.565,"end":138.88499},{"word":"to ","start":138.88499,"end":139.125},{"word":"hold. ","start":139.125,"end":139.285}]},{"role":"agent","content":"Thank you for the update. I’ll continue to hold until a representative is available.","words":[{"word":"Thank ","start":140.571,"end":140.827},{"word":"you ","start":140.827,"end":140.931},{"word":"for ","start":140.931,"end":141.059},{"word":"the ","start":141.059,"end":141.163},{"word":"update.","start":141.163,"end":141.79},{"word":" I’ll ","start":141.83633325195314,"end":142.05733325195314},{"word":"continue ","start":142.05733325195314,"end":142.41733325195312},{"word":"to ","start":142.41733325195312,"end":142.5103332519531},{"word":"hold ","start":142.5103332519531,"end":142.7423332519531},{"word":"until ","start":142.7423332519531,"end":143.02133325195314},{"word":"a ","start":143.02133325195314,"end":143.11433325195313},{"word":"representative ","start":143.11433325195313,"end":143.78733325195313},{"word":"is ","start":143.78733325195313,"end":143.91533325195311},{"word":"available.","start":143.91533325195311,"end":144.66933325195313}],"metadata":{"response_id":9}},{"role":"user","content":"Thank you for calling Tektronix. This is Jessica. How can I help you today? ","words":[{"word":"Thank ","start":147.90501,"end":148.225},{"word":"you ","start":148.225,"end":148.305},{"word":"for ","start":148.305,"end":148.46501},{"word":"calling ","start":148.46501,"end":148.70501},{"word":"Tektronix. ","start":148.70501,"end":149.505},{"word":"This ","start":149.505,"end":149.665},{"word":"is ","start":149.665,"end":149.82501},{"word":"Jessica. ","start":149.82501,"end":150.305},{"word":"How ","start":150.305,"end":150.385},{"word":"can ","start":150.385,"end":150.54501},{"word":"I ","start":150.54501,"end":150.70501},{"word":"help ","start":150.70501,"end":150.785},{"word":"you ","start":150.785,"end":150.945},{"word":"today? ","start":150.945,"end":151.105}]},{"role":"agent","content":"Hello Jessica, may I please speak with Ana?","words":[{"word":"Hello ","start":152.973,"end":153.275},{"word":"Jessica, ","start":153.275,"end":153.739},{"word":"may ","start":153.739,"end":153.902},{"word":"I ","start":153.902,"end":153.983},{"word":"please ","start":153.983,"end":154.204},{"word":"speak ","start":154.204,"end":154.401},{"word":"with ","start":154.401,"end":154.575},{"word":"Ana?","start":154.575,"end":155.063}],"metadata":{"response_id":10}},{"role":"user","content":"There's I don't know who Anna is. ","words":[{"word":"There's ","start":160.325,"end":160.80499},{"word":"I ","start":161.105,"end":161.42499999999998},{"word":"don't ","start":161.42499999999998,"end":161.665},{"word":"know ","start":161.665,"end":161.82501},{"word":"who ","start":161.82501,"end":161.98499999999999},{"word":"Anna ","start":161.98499999999999,"end":162.305},{"word":"is. ","start":162.305,"end":162.54501}]},{"role":"agent","content":"Thank you for letting me know. Is there anyone at Tektronix with the last name Johnston?","words":[{"word":"Thank ","start":164.697,"end":164.976},{"word":"you ","start":164.976,"end":165.103},{"word":"for ","start":165.103,"end":165.254},{"word":"letting ","start":165.254,"end":165.498},{"word":"me ","start":165.498,"end":165.591},{"word":"know.","start":165.591,"end":166.114},{"word":" Is ","start":166.1595,"end":166.3345},{"word":"there ","start":166.3345,"end":166.4965},{"word":"anyone ","start":166.4965,"end":166.8215},{"word":"at ","start":166.8215,"end":166.9265},{"word":"Tektronix ","start":166.9265,"end":167.4955},{"word":"with ","start":167.4955,"end":167.6695},{"word":"the ","start":167.6695,"end":167.7735},{"word":"last ","start":167.7735,"end":168.0175},{"word":"name ","start":168.0175,"end":168.2615},{"word":"Johnston?","start":168.2615,"end":168.8995}],"metadata":{"response_id":11}},{"role":"user","content":"Who is calling? ","words":[{"word":"Who ","start":174.025,"end":174.34501},{"word":"is ","start":174.34501,"end":174.505},{"word":"calling? ","start":174.505,"end":174.82501}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of AtmanCo. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:11:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_32d797136f10d141307c869a7ad","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rena","last_name":"Padilla","full_name":"Rena Padilla","contact_id":"1275","email":"rena.padilla@hemco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:52:45-05:00","email":"rena.padilla@hemco.com","phone":"7025213415","firstName":"Rena","lastName":"Padilla","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"5188f8b620a0c60ee39eeb404e63bef6","socialdata_lastcheck":null,"email_local":"","email_domain":"hemco.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:11:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:52:45","updated_utc_timestamp":"2026-04-02 18:11:10","created_timestamp":"2025-08-19 12:52:45","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:11:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_31b0cc4c649c9880a9904771385","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Suzanne","last_name":"Herring","full_name":"Suzanne Herring","contact_id":"1034","email":"suzanneh@avisight.com","orgname":"","bloc_notes_ac":"Oct 7 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:11:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_52444e3542dc03bff3924de068b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sara","last_name":"Thomas","full_name":"Sara Thomas","contact_id":"3630","email":"sara.thomas@uberflip.com","orgname":"","bloc_notes_ac":"Oct 24 2025 vm\n2026 Apr 02 brief call reached voicemail, user identified as 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The call was unsuccessful as no human was reached and no interaction occurred.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4687,4680],"average":4683.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+17707186917","direction":"outbound"},"event_timestamp":1775171488998} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3630 CALL ID: call_52444e3542dc03bff3924de068b EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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call was an outbound attempt to reach Sarah, but it went to voicemail and no conversation took place.","cdate":"2026-04-02T17:53:06-05:00","udate":"2026-04-02T18:11:29-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404456\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404456\/field"},"owner":"3630","id":"404456"}} FIELD 77 → HTTP 200 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reached, no contact","cdate":"2026-04-02T17:53:07-05:00","udate":"2026-04-02T18:11:29-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404457\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404457\/field"},"owner":"3630","id":"404457"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-10-21T11:40:47-05:00","email":"sara.thomas@uberflip.com","phone":"4254430312","firstName":"Sara","lastName":"Thomas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"84c5084b85b6e431520b6f83ccee73d3","socialdata_lastcheck":null,"email_local":"","email_domain":"uberflip.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:11:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:47","updated_utc_timestamp":"2026-04-02 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24 2025 vm\n2026 Apr 02 brief call reached voicemail, user identified as Sarah\n2026 Apr 02 call reached voicemail, no message left","cdate":"2025-10-24T11:09:21-05:00","udate":"2026-04-02T18:11:29-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113456\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113456\/field"},"owner":"3630","id":"113456"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-10-21T11:40:47-05:00","email":"sara.thomas@uberflip.com","phone":"4254430312","firstName":"Sara","lastName":"Thomas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"84c5084b85b6e431520b6f83ccee73d3","socialdata_lastcheck":null,"email_local":"","email_domain":"uberflip.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:11:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:47","updated_utc_timestamp":"2026-04-02 18:11:29","created_timestamp":"2025-10-21 11:40:47","updated_timestamp":"2026-04-02 18:11:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-10-21T11:40:47-05:00","email":"sara.thomas@uberflip.com","phone":"4254430312","firstName":"Sara","lastName":"Thomas","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660642","ua":"okhttp\/5.3.2","hash":"84c5084b85b6e431520b6f83ccee73d3","socialdata_lastcheck":null,"email_local":"","email_domain":"uberflip.com","sentcnt":"10","rating_tstamp":"2026-03-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:11:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:47","updated_utc_timestamp":"2026-04-02 18:11:30","created_timestamp":"2025-10-21 11:40:47","updated_timestamp":"2026-04-02 18:11:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:11:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_935ca70e97769e4dc416b0dae66","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Roi","last_name":"Iarovich","full_name":"Roi Iarovich","contact_id":"3683","email":"roi.i@niyasoft.com","orgname":"","bloc_notes_ac":"Oct 24 2025 number not in service\n2026-04-02 invalid phone destination, phone: 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-10-21T11:40:54-05:00","email":"roi.i@niyasoft.com","phone":"4258984945","firstName":"Roi","lastName":"Iarovich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"6f4ce9d59827ebab032b37532d51689d","socialdata_lastcheck":null,"email_local":"","email_domain":"niyasoft.com","sentcnt":"10","rating_tstamp":"2025-11-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:11:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:54","updated_utc_timestamp":"2026-04-02 18:11:42","created_timestamp":"2025-10-21 11:40:54","updated_timestamp":"2026-04-02 18:11:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-19 11:58:59","last_open_date":"2025-11-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-10-21T11:40:54-05:00","email":"roi.i@niyasoft.com","phone":"4258984945","firstName":"Roi","lastName":"Iarovich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"6f4ce9d59827ebab032b37532d51689d","socialdata_lastcheck":null,"email_local":"","email_domain":"niyasoft.com","sentcnt":"10","rating_tstamp":"2025-11-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:11:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:54","updated_utc_timestamp":"2026-04-02 18:11:42","created_timestamp":"2025-10-21 11:40:54","updated_timestamp":"2026-04-02 18:11:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-11-19 11:58:59","last_open_date":"2025-11-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:11:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9c18a1861b6db9c7c2b21487c38","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Samantha","last_name":"Pineda","full_name":"Samantha Pineda","contact_id":"1310","email":"samantha@telecomtechsolutions.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: 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Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-08-19T12:53:10-05:00","email":"samantha@telecomtechsolutions.com","phone":"6616746756","firstName":"Samantha","lastName":"Pineda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"ed4973391220a71dd04e056a0719d269","socialdata_lastcheck":null,"email_local":"","email_domain":"telecomtechsolutions.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:11:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:53:10","updated_utc_timestamp":"2026-04-02 18:11:48","created_timestamp":"2025-08-19 12:53:10","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:53:10-05:00","email":"samantha@telecomtechsolutions.com","phone":"6616746756","firstName":"Samantha","lastName":"Pineda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"ed4973391220a71dd04e056a0719d269","socialdata_lastcheck":null,"email_local":"","email_domain":"telecomtechsolutions.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:11:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:53:10","updated_utc_timestamp":"2026-04-02 18:11:48","created_timestamp":"2025-08-19 12:53:10","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:53:10-05:00","email":"samantha@telecomtechsolutions.com","phone":"6616746756","firstName":"Samantha","lastName":"Pineda","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"ed4973391220a71dd04e056a0719d269","socialdata_lastcheck":null,"email_local":"","email_domain":"telecomtechsolutions.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:11:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:53:10","updated_utc_timestamp":"2026-04-02 18:11:48","created_timestamp":"2025-08-19 12:53:10","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:11:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4e438d647846c0171c01df78056","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tasha","last_name":"Woodfall","full_name":"Tasha Woodfall","contact_id":"1051","email":"tasha@vegaswebsitedesigns.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:13:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_75e7ed18d70bb61242bc6018150","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Alison","last_name":"Bennett","full_name":"Alison Bennett","contact_id":"6578","email":"alison.bennett@worksafebc.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7039064959\r\nAMT Nov 202 2025 \r\nAMT Nov 24 2025 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Welcome to WorkSafe BC. If you know the four digit extension number of the person you wish to speak to, press one. To dial by name, press two. \nUser: For \nUser: our prevention \nUser: Please \nAgent: (Silence, waiting \nUser: say the first and last name of the I think you said Wade. Is that correct? \nUser: Say \nAgent: No, I’d \nUser: yes or no, or press one for your okay. Did you say whaling? \nUser: Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say way? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach. And wait for a response. \nUser: Or \nAgent: Alison \nUser: using the dial pad, spell the last name and I think you said Allison. Is that correct? \nAgent: Yes.\nUser: or no or press Sorry. Too many matches. Please try again by saying more of the name. \nUser: Please say the first and last name of the person you wish to I think you said Alison. Is that correct? \nUser: Say yes or no, or press one Sorry. Too many matches. Please try again by saying more of the name. Please say the first and last name of the person you wish to reach, and wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: B-E-N-N-E-T-T\nUser: I think you said Pendelst. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say b? Say yes or no, or press one for yes or two for no. \nAgent: Yes.\nUser: Sorry. Too many matches. Please try again by saying more of the name. Please save the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: B-E-N-N-E-T-T, pound.\nUser: I think you said Benita. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say biminina? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say b? Say yes or no, or press one for yes or two for no. \nAgent: Yes.\nUser: Sorry. Too many matches. Please try again by saying more of the name. Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: B-E-N-N-E-T-T, pound.\nUser: I think you said PND test. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say p n d? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say b? Say yes or no, or press one for yes or two for no. \nAgent: Yes.\nUser: Sorry. Too many matches. Please try again by saying more of the name. Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: B-E-N-N-E-T-T, pound.\nUser: I think you said Vivian Ng. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say p n d test? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Okay. Did you say beer? Say yes or no, or press one for yes or two for no. \nAgent: No.\nUser: Please say the first and last name of the person you wish to reach. And wait for a response. Or using the dial pad, spell the last name and press pound when complete. \nAgent: Alison Bennett.\nUser: I think you said Alison Bennett. Is that correct? Say yes or no, or press one for yes or two for no. \nAgent: Yes.\nUser: Transferring your call to Bennett Allison. \nAgent: Thank you. (Waiting for Alison to answer.)\nUser: The person you are trying to reach is currently unavailable. Please leave a message after the tone. \nUser: When you have finished, please hang up, or press the hash key for more options. \nAgent: No thank you, I will try to call back another time. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":0.972,"end":1.413}],"metadata":{"response_id":0}},{"role":"user","content":"Good afternoon. Welcome to WorkSafe BC. If you know the four digit extension number of the person you wish to speak to, press one. To dial by name, press two. ","words":[{"word":"Good ","start":0.7459999700000001,"end":1.1460000000000001},{"word":"afternoon. ","start":1.1460000000000001,"end":1.6259999},{"word":"Welcome ","start":2.6759999999999997,"end":3.0759999999999996},{"word":"to ","start":3.0759999999999996,"end":3.396},{"word":"WorkSafe ","start":3.396,"end":4.036},{"word":"BC. 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","words":[{"word":"say ","start":19.736,"end":20.055999},{"word":"the ","start":20.055999,"end":20.296},{"word":"first ","start":20.296,"end":20.456},{"word":"and ","start":20.456,"end":20.696},{"word":"last ","start":20.696,"end":20.936},{"word":"name ","start":20.936,"end":21.176},{"word":"of ","start":21.176,"end":21.336},{"word":"the ","start":21.336,"end":21.496},{"word":"I ","start":23.316,"end":23.556},{"word":"think ","start":23.556,"end":23.796},{"word":"you ","start":23.796,"end":23.956},{"word":"said ","start":23.956,"end":24.116},{"word":"Wade. ","start":24.116,"end":24.516},{"word":"Is ","start":25.406,"end":25.725998999999998},{"word":"that ","start":25.725998999999998,"end":25.885998999999998},{"word":"correct? 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","words":[{"word":"Okay. ","start":41.846000000000004,"end":42.245997},{"word":"Did ","start":43.236003000000004,"end":43.476000000000006},{"word":"you ","start":43.476000000000006,"end":43.636},{"word":"say ","start":43.636,"end":43.87600200000001},{"word":"way? ","start":43.87600200000001,"end":44.196002},{"word":"Say ","start":45.175998,"end":45.495997},{"word":"yes ","start":45.495997,"end":45.896},{"word":"or ","start":45.896,"end":46.135997},{"word":"no, ","start":46.135997,"end":46.696000000000005},{"word":"or ","start":46.696000000000005,"end":46.85599800000001},{"word":"press ","start":46.85599800000001,"end":47.175998},{"word":"one ","start":47.175998,"end":47.416000000000004},{"word":"for ","start":47.416000000000004,"end":47.576},{"word":"yes ","start":47.576,"end":47.815997},{"word":"or ","start":47.815997,"end":48.056000000000004},{"word":"two ","start":48.056000000000004,"end":48.216},{"word":"for ","start":48.216,"end":48.455996000000006},{"word":"no. 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","words":[{"word":"Please ","start":53.066,"end":53.306000000000004},{"word":"say ","start":53.306000000000004,"end":53.54600000000001},{"word":"the ","start":53.54600000000001,"end":53.706},{"word":"first ","start":53.706,"end":53.946000000000005},{"word":"and ","start":53.946000000000005,"end":54.186},{"word":"last ","start":54.186,"end":54.426},{"word":"name ","start":54.426,"end":54.666000000000004},{"word":"of ","start":54.666000000000004,"end":54.826},{"word":"the ","start":54.826,"end":54.986000000000004},{"word":"person ","start":54.986000000000004,"end":55.226000000000006},{"word":"you ","start":55.226000000000006,"end":55.386},{"word":"wish ","start":55.386,"end":55.626000000000005},{"word":"to ","start":55.626000000000005,"end":55.706},{"word":"reach. 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Is that correct? Say yes or no, or press one for yes or two for no. ","words":[{"word":"I ","start":320.926,"end":321.24600000000004},{"word":"think ","start":321.24600000000004,"end":321.486},{"word":"you ","start":321.486,"end":321.646},{"word":"said ","start":321.646,"end":321.806},{"word":"Alison ","start":321.806,"end":322.366},{"word":"Bennett. ","start":322.366,"end":322.68600000000004},{"word":"Is ","start":323.656,"end":323.896},{"word":"that ","start":323.896,"end":324.136},{"word":"correct? 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","words":[{"word":"Transferring ","start":333.81600000000003,"end":334.296},{"word":"your ","start":334.296,"end":334.456},{"word":"call ","start":334.456,"end":334.69598},{"word":"to ","start":334.69598,"end":334.856},{"word":"Bennett ","start":334.856,"end":335.176},{"word":"Allison. ","start":335.176,"end":335.656}]},{"role":"agent","content":"Thank you. (Waiting for Alison to answer.)","words":[{"word":"Thank ","start":338.635,"end":338.995},{"word":"you.","start":338.995,"end":339.494},{"word":" (Waiting ","start":339.53979174804687,"end":339.88879174804686},{"word":"for ","start":339.88879174804686,"end":340.02779174804687},{"word":"Alison ","start":340.02779174804687,"end":340.36479174804685},{"word":"to ","start":340.36479174804685,"end":340.49179174804686},{"word":"answer.)","start":340.49179174804686,"end":341.25879174804686}],"metadata":{"response_id":38}},{"role":"user","content":"The person you are trying to reach is currently unavailable. Please leave a message after the tone. ","words":[{"word":"The ","start":349.19598,"end":349.516},{"word":"person ","start":349.516,"end":349.836},{"word":"you ","start":349.836,"end":350.076},{"word":"are ","start":350.076,"end":350.236},{"word":"trying ","start":350.236,"end":350.556},{"word":"to ","start":350.556,"end":350.716},{"word":"reach ","start":350.716,"end":351.116},{"word":"is ","start":351.116,"end":351.356},{"word":"currently ","start":351.356,"end":351.75598},{"word":"unavailable. ","start":351.75598,"end":352.396},{"word":"Please ","start":353.26602,"end":353.74600000000004},{"word":"leave ","start":353.74600000000004,"end":354.06600000000003},{"word":"a ","start":354.06600000000003,"end":354.226},{"word":"message ","start":354.226,"end":354.54602},{"word":"after ","start":354.54602,"end":354.86603},{"word":"the ","start":354.86603,"end":355.026},{"word":"tone. ","start":355.026,"end":355.18600000000004}]},{"role":"user","content":"When you have finished, please hang up, or press the hash key for more options. ","words":[{"word":"When ","start":356.26602,"end":356.50600000000003},{"word":"you ","start":356.50600000000003,"end":356.666},{"word":"have ","start":356.666,"end":356.906},{"word":"finished, ","start":356.906,"end":357.466},{"word":"please ","start":357.466,"end":357.786},{"word":"hang ","start":357.786,"end":358.026},{"word":"up, ","start":358.026,"end":358.26602},{"word":"or ","start":358.26602,"end":358.346},{"word":"press ","start":358.346,"end":358.58603},{"word":"the ","start":358.58603,"end":358.74600000000004},{"word":"hash ","start":358.74600000000004,"end":358.98602},{"word":"key ","start":358.98602,"end":359.226},{"word":"for ","start":359.226,"end":359.466},{"word":"more ","start":359.466,"end":359.70602},{"word":"options. 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agent attempted to reach Alison Bennett through an automated phone system but was unable to connect directly. After multiple attempts to confirm the correct contact, the call was transferred to Alison Bennett's voicemail, and the agent decided to hang up and try again later.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 02 agent attempted to reach Alison Bennett but reached voicemail, call ended without direct contact","call_summary_title":"Attempted Contact with Alison Bennett - Voicemail Reached","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. The official opening was not delivered as the call was handled by an automated system, no survey questions were asked, but a valid outcome (voicemail reached) was assigned and the call was properly closed.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation; the call was handled by an automated system without proper opening.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. The call logically ended after reaching voicemail without further steps.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with survey wording was possible.","Mandatory Phrase Detection":"No. The required phrases such as 'for statistical purposes' and approved closing sentences were not present due to the call being handled by an automated system and ending in voicemail.","Debug Analytical Variables":"The Call Flow Completion Rate is 70% because although the call did not include the official opening (-20%) and no survey questions were asked (-0% for questions not asked as none were expected in this context), a valid outcome was assigned (+5%) and the call was properly closed (+5%). Official Opening Gate Accuracy is 0% because the official opening was never spoken after identity confirmation; the call was handled by an automated system. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because the call ended logically after reaching voicemail without further branching. Verbatim Survey Compliance is 0% since no survey questions were asked. Mandatory Phrase Detection is No because the required phrases were not present due to the call being handled by an automated system and ending in voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4722,4717,5279,4808,4834,4838,4853,4860,4866,4874,4884,4899,5100,5560,5566,4967,4971,4999,5025,5052,5890,5114,5129,5159,5220,5262,5294,6031,5602,5428,5460,6197,5768,5593,5626,5842,6439,5736,6376,5996,6406],"average":5347.365853658536,"num_requests":41},"tool_calls":[{"tool_call_id":"13ef5f5f5a15efa9","name":"press_digit","type":"press_digit","start_time_sec":13.443,"latency_ms":0,"success":true},{"tool_call_id":"c72f13d514429558","name":"end_call","type":"end_call","start_time_sec":364.777}],"from_number":"+14374657779","to_number":"+16042732266","direction":"outbound"},"event_timestamp":1775171596300} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6578 CALL ID: call_75e7ed18d70bb61242bc6018150 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:12-06:00","email":"alison.bennett@worksafebc.com","phone":"6042325829","firstName":"Alison","lastName":"Bennett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b1e63c3e9b6ce79a1a52905990bf2cc4","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:13:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:12","updated_utc_timestamp":"2026-04-02 18:13:16","created_timestamp":"2025-11-18 09:45:12","updated_timestamp":"2026-04-02 18:13:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6578\/automationEntryCounts"},"id":"6578","organization":null}],"fieldValue":{"contact":"6578","field":"76","value":"The agent attempted to reach Alison Bennett through an automated phone system but was unable to connect directly. After multiple attempts to confirm the correct contact, the call was transferred to Alison Bennett's voicemail, and the agent decided to hang up and try again later.","cdate":"2026-04-02T18:13:16-05:00","udate":"2026-04-02T18:13:16-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404747\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404747\/field"},"owner":"6578","id":"404747"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:12-06:00","email":"alison.bennett@worksafebc.com","phone":"6042325829","firstName":"Alison","lastName":"Bennett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b1e63c3e9b6ce79a1a52905990bf2cc4","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:13:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:12","updated_utc_timestamp":"2026-04-02 18:13:17","created_timestamp":"2025-11-18 09:45:12","updated_timestamp":"2026-04-02 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no de t\u00e9l\u00e9phone\u00a0: 7039064959\r\nAMT Nov 202 2025 \r\nAMT Nov 24 2025 vm\n2026 Apr 02 agent attempted to reach Alison Bennett but reached voicemail, call ended without direct contact","cdate":"2025-11-20T11:07:08-06:00","udate":"2026-04-02T18:13:17-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189075\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189075\/field"},"owner":"6578","id":"189075"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:12-06:00","email":"alison.bennett@worksafebc.com","phone":"6042325829","firstName":"Alison","lastName":"Bennett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b1e63c3e9b6ce79a1a52905990bf2cc4","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:13:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:12","updated_utc_timestamp":"2026-04-02 18:13:17","created_timestamp":"2025-11-18 09:45:12","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:12-06:00","email":"alison.bennett@worksafebc.com","phone":"6042325829","firstName":"Alison","lastName":"Bennett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b1e63c3e9b6ce79a1a52905990bf2cc4","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:13:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:12","updated_utc_timestamp":"2026-04-02 18:13:18","created_timestamp":"2025-11-18 09:45:12","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:12-06:00","email":"alison.bennett@worksafebc.com","phone":"6042325829","firstName":"Alison","lastName":"Bennett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b1e63c3e9b6ce79a1a52905990bf2cc4","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:13:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:12","updated_utc_timestamp":"2026-04-02 18:13:18","created_timestamp":"2025-11-18 09:45:12","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:12-06:00","email":"alison.bennett@worksafebc.com","phone":"6042325829","firstName":"Alison","lastName":"Bennett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b1e63c3e9b6ce79a1a52905990bf2cc4","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:13:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:12","updated_utc_timestamp":"2026-04-02 18:13:18","created_timestamp":"2025-11-18 09:45:12","updated_timestamp":"2026-04-02 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-11-18T09:45:12-06:00","email":"alison.bennett@worksafebc.com","phone":"6042325829","firstName":"Alison","lastName":"Bennett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b1e63c3e9b6ce79a1a52905990bf2cc4","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:13:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:12","updated_utc_timestamp":"2026-04-02 18:13:18","created_timestamp":"2025-11-18 09:45:12","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:17:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8fe33b85829a43074e0444afa89","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rena","last_name":"Kildall","full_name":"Rena Kildall","contact_id":"6913","email":"rena@seekinghealth.com","orgname":"","bloc_notes_ac":"3603068749\r\nATM Nov 21 2025 vm\n2026 Apr 02 call reached voicemail, no message 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:17:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 18:17:55","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:17:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 18:17:55","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:17:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 18:17:55","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 91 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:17:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 18:17:55","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:23-06:00","email":"NO-EMAIL914@DUMMY.COM","phone":"4156371858","firstName":"Earl","lastName":"Barron","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"78c40984c644b543d2cfa12635bc136b","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-04-02T17:56:32-05:00","udate":"2026-04-02T18:18:17-05:00","edate":"2026-04-02T17:52:28-05:00","deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:23","updated_utc_timestamp":"2026-04-02 18:18:17","created_timestamp":"2025-11-21 10:28:23","updated_timestamp":"2026-04-02 18:18:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:23-06:00","email":"NO-EMAIL914@DUMMY.COM","phone":"4156371858","firstName":"Earl","lastName":"Barron","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"78c40984c644b543d2cfa12635bc136b","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-04-02T17:56:32-05:00","udate":"2026-04-02T18:18:17-05:00","edate":"2026-04-02T17:52:28-05:00","deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:23","updated_utc_timestamp":"2026-04-02 18:18:17","created_timestamp":"2025-11-21 10:28:23","updated_timestamp":"2026-04-02 18:18:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:27:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b703ff6eb0f26923c4cbc30ee30","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Alison","last_name":"Bennett","full_name":"Alison Bennett","contact_id":"6578","email":"alison.bennett@worksafebc.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7039064959\r\nAMT Nov 202 2025 \r\nAMT Nov 24 2025 vm\n2026 Apr 02 agent attempted to reach Alison Bennett but reached voicemail, call ended without direct 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Official Opening Gate Accuracy is 100% as the opening was only spoken after identity confirmation attempt and no gatekeeper was involved. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching logic were applicable. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4722],"average":4722,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17039064959","direction":"outbound"},"event_timestamp":1775172437048} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6578 CALL ID: call_b703ff6eb0f26923c4cbc30ee30 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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no de t\u00e9l\u00e9phone\u00a0: 7039064959\r\nAMT Nov 202 2025 \r\nAMT Nov 24 2025 vm\n2026 Apr 02 agent attempted to reach Alison Bennett but reached voicemail, call ended without direct contact\n2026 Apr 02 call reached voicemail, message left","cdate":"2025-11-20T11:07:08-06:00","udate":"2026-04-02T18:27:17-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189075\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/189075\/field"},"owner":"6578","id":"189075"}} FIELD 38 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-18T09:45:12-06:00","email":"alison.bennett@worksafebc.com","phone":"6042325829","firstName":"Alison","lastName":"Bennett","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"b1e63c3e9b6ce79a1a52905990bf2cc4","socialdata_lastcheck":null,"email_local":"","email_domain":"worksafebc.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:27:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-18 09:45:12","updated_utc_timestamp":"2026-04-02 18:27:17","created_timestamp":"2025-11-18 09:45:12","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:27:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b1072823ba0b41ae1c7d8ac9fa7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Goddard","full_name":"Andrea Goddard","contact_id":"6588","email":"andrea.goddard@worksafebc.com","orgname":"","bloc_notes_ac":"autre no de téléphone : 7039064959\r\nNov 20 2025 vm Nov 25 2025 vm\n2026 Apr 02 call reached voicemail of Andrea Goddard, manager of people technology at WorkSafe 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:29:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_48e725949d7d76a601ea98ac4bd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amy","last_name":"Solis","full_name":"Amy Solis","contact_id":"7339","email":"amy.solis@co.thurston.wa.us","orgname":"","bloc_notes_ac":"2026 Apr 02 call went to voicemail, no live contact 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May I speak with Amy Solis, please?","words":[{"word":"Solis.","start":101.334,"end":102.089},{"word":" May ","start":102.13479174804688,"end":102.27479174804688},{"word":"I ","start":102.27479174804688,"end":102.33279174804687},{"word":"speak ","start":102.33279174804687,"end":102.56479174804687},{"word":"with ","start":102.56479174804687,"end":102.72779174804687},{"word":"Amy ","start":102.72779174804687,"end":102.93679174804687},{"word":"Solis, ","start":102.93679174804687,"end":103.28479174804687},{"word":"please?","start":103.28479174804687,"end":103.80679174804688}],"metadata":{"response_id":5}},{"role":"user","content":"Let me see if I can find that name in our ","words":[{"word":"Let ","start":105.79599999999999,"end":105.87599999999999},{"word":"me ","start":105.87599999999999,"end":106.035995},{"word":"see ","start":106.035995,"end":106.196},{"word":"if ","start":106.196,"end":106.355994},{"word":"I ","start":106.355994,"end":106.435996},{"word":"can ","start":106.435996,"end":106.59599999999999},{"word":"find ","start":106.59599999999999,"end":106.836},{"word":"that ","start":106.836,"end":106.99598999999999},{"word":"name ","start":106.99598999999999,"end":107.23599999999999},{"word":"in ","start":107.23599999999999,"end":107.395995},{"word":"our ","start":107.395995,"end":107.556}]},{"role":"agent","content":"Thank you, I ","words":[{"word":"Thank ","start":111.636,"end":111.903},{"word":"you, ","start":111.903,"end":112.042},{"word":"I ","start":112.042,"end":112.1}],"metadata":{"response_id":6}},{"role":"user","content":"can you spell the last name? 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Mandatory Phrase Detection is No because required phrases were absent in the automated message.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4698,5454,5463,5376,5385],"average":5275.2,"num_requests":5},"tool_calls":[{"tool_call_id":"c3d5544f1856c60d","name":"end_call","type":"end_call","start_time_sec":24.941}],"from_number":"+14374657779","to_number":"+13603068749","direction":"outbound"},"event_timestamp":1775173056535} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 6913 CALL ID: call_bb736a23f852d5280e77cdd3f21 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:37:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 18:37:37","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 18:37:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/automationEntryCounts"},"id":"6913","organization":null}],"fieldValue":{"contact":"6913","field":"76","value":"The call was made to Seeking Health but reached an automated message stating their phone lines were closed. The agent ended the call after hearing the message.","cdate":"2026-04-02T17:57:52-05:00","udate":"2026-04-02T18:37:37-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404620\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404620\/field"},"owner":"6913","id":"404620"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:37:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 18:37:37","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 18:37:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/automationEntryCounts"},"id":"6913","organization":null}],"fieldValue":{"contact":"6913","field":"77","value":"Call reached automated message - lines closed","cdate":"2026-04-02T17:57:53-05:00","udate":"2026-04-02T18:37:37-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404621\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404621\/field"},"owner":"6913","id":"404621"}} FIELD 36 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:37:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 18:37:37","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 18:37:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/automationEntryCounts"},"id":"6913","organization":null}],"fieldValue":{"contact":"6913","field":"36","value":"3603068749\r\nATM Nov 21 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached automated message about closed lines","cdate":"2025-11-21T12:11:22-06:00","udate":"2026-04-02T18:37:37-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/206979\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/206979\/field"},"owner":"6913","id":"206979"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:37:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 18:37:37","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:37:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 18:37:38","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 18:37:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/automationEntryCounts"},"id":"6913","organization":null}],"fieldValue":{"contact":"6913","field":"88","value":"No","cdate":"2026-04-02T17:57:53-05:00","udate":"2026-04-02T18:37:38-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404622\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404622\/field"},"owner":"6913","id":"404622"}} FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:37:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 18:37:38","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 18:37:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/6913\/automationEntryCounts"},"id":"6913","organization":null}],"fieldValue":{"contact":"6913","field":"89","value":"Yes","cdate":"2026-04-02T17:57:54-05:00","udate":"2026-04-02T18:37:38-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404623\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404623\/field"},"owner":"6913","id":"404623"}} FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:53:28-06:00","email":"rena@seekinghealth.com","phone":"3607262100","firstName":"Rena","lastName":"Kildall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"e3cf3aa22df662aa731d42d71f929728","socialdata_lastcheck":null,"email_local":"","email_domain":"seekinghealth.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:37:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:53:28","updated_utc_timestamp":"2026-04-02 18:37:38","created_timestamp":"2025-11-21 09:53:28","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:38:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_513355ad04d7ca0a3a07d1d4d71","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tina","last_name":"Tran","full_name":"Tina Tran","contact_id":"7112","email":"tina.tran@chainlinklabs.com","orgname":"","bloc_notes_ac":"8886220772\r\nDec 3 2025 vm\n2026 Apr 02 call reached voicemail, no message 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Therefore, the call flow completion rate is 0%, official opening gate accuracy is 0% due to no identity confirmation or official opening, survey order integrity and skip logic accuracy are 0% as no questions were asked, verbatim survey compliance is 0% for the same reason, and mandatory phrase detection is 0% because no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4697],"average":4697,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18886220772","direction":"outbound"},"event_timestamp":1775173125651} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7112 CALL ID: call_513355ad04d7ca0a3a07d1d4d71 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 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call was made to PropertyLink management but reached voicemail, with no conversation taking place.","cdate":"2026-04-02T17:58:55-05:00","udate":"2026-04-02T18:38:46-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404629\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404629\/field"},"owner":"7112","id":"404629"}} FIELD 77 → HTTP 200 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"tina.tran@chainlinklabs.com","phone":"7146886788","firstName":"Tina","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"496180c200e4cedc5f67f5a2653defbd","socialdata_lastcheck":null,"email_local":"","email_domain":"chainlinklabs.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-04-02T17:57:54-05:00","udate":"2026-04-02T18:38:46-05:00","edate":"2026-04-02T17:57:54-05:00","deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 18:38:46","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"tina.tran@chainlinklabs.com","phone":"7146886788","firstName":"Tina","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"496180c200e4cedc5f67f5a2653defbd","socialdata_lastcheck":null,"email_local":"","email_domain":"chainlinklabs.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-04-02T17:57:54-05:00","udate":"2026-04-02T18:38:46-05:00","edate":"2026-04-02T17:57:54-05:00","deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 18:38:46","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 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FIELD 90 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:09-06:00","email":"tina.tran@chainlinklabs.com","phone":"7146886788","firstName":"Tina","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"496180c200e4cedc5f67f5a2653defbd","socialdata_lastcheck":null,"email_local":"","email_domain":"chainlinklabs.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-04-02T17:57:54-05:00","udate":"2026-04-02T18:38:46-05:00","edate":"2026-04-02T17:57:54-05:00","deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:09","updated_utc_timestamp":"2026-04-02 18:38:46","created_timestamp":"2025-11-21 09:54:09","updated_timestamp":"2026-04-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-02 19:39:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a5d3355caf2a4518332b0292d19","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":33,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Berta","last_name":"Hernandez","full_name":"Berta Hernandez","contact_id":"7389","email":"NO-EMAIL936@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message 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I'm gonna check here if there is a a local a listing of city employees. Give me one moment. ","words":[{"word":"Okay. ","start":96.08500000000001,"end":96.56500000000001},{"word":"I'm ","start":96.56500000000001,"end":96.72500000000001},{"word":"gonna ","start":96.72500000000001,"end":96.885},{"word":"check ","start":96.885,"end":97.125},{"word":"here ","start":97.125,"end":97.28500000000001},{"word":"if ","start":97.28500000000001,"end":97.44500000000001},{"word":"there ","start":97.44500000000001,"end":97.605},{"word":"is ","start":97.605,"end":97.845},{"word":"a ","start":97.845,"end":98.405},{"word":"a ","start":98.405,"end":98.56500000000001},{"word":"local ","start":98.56500000000001,"end":98.885},{"word":"a ","start":99.045,"end":99.36500000000001},{"word":"listing ","start":99.36500000000001,"end":99.605},{"word":"of ","start":99.605,"end":99.92500000000001},{"word":"city ","start":100.45500000000001,"end":100.855},{"word":"employees. 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How can I help you? ","words":[{"word":"Thank ","start":58.334998,"end":58.574999999999996},{"word":"you ","start":58.574999999999996,"end":58.735},{"word":"for ","start":58.735,"end":58.894999999999996},{"word":"calling ","start":58.894999999999996,"end":59.134997},{"word":"San ","start":59.134997,"end":59.375},{"word":"Francisco ","start":59.375,"end":59.775},{"word":"three ","start":59.775,"end":60.254999999999995},{"word":"one ","start":60.254999999999995,"end":60.574999999999996},{"word":"one. ","start":60.574999999999996,"end":60.974997},{"word":"This ","start":60.974997,"end":61.214999999999996},{"word":"is ","start":61.214999999999996,"end":61.375},{"word":"May. ","start":61.375,"end":61.775},{"word":"How ","start":61.775,"end":61.934996},{"word":"can ","start":61.934996,"end":62.095},{"word":"I ","start":62.095,"end":62.174997999999995},{"word":"help ","start":62.174997999999995,"end":62.254999999999995},{"word":"you? 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I was hoping you might be able to help me reach Berta Hernandez.","words":[{"word":"I’m ","start":84.81,"end":85.124},{"word":"not ","start":85.124,"end":85.321},{"word":"sure ","start":85.321,"end":85.507},{"word":"which ","start":85.507,"end":85.727},{"word":"department ","start":85.727,"end":86.18},{"word":"Berta ","start":86.18,"end":86.494},{"word":"is ","start":86.494,"end":86.633},{"word":"with.","start":86.633,"end":87.051},{"word":" I ","start":87.073875,"end":87.247875},{"word":"was ","start":87.247875,"end":87.433875},{"word":"hoping ","start":87.433875,"end":87.735875},{"word":"you ","start":87.735875,"end":87.851875},{"word":"might ","start":87.851875,"end":88.048875},{"word":"be ","start":88.048875,"end":88.130875},{"word":"able ","start":88.130875,"end":88.315875},{"word":"to ","start":88.315875,"end":88.420875},{"word":"help ","start":88.420875,"end":88.641875},{"word":"me ","start":88.641875,"end":88.815875},{"word":"reach ","start":88.815875,"end":89.093875},{"word":"Berta ","start":89.093875,"end":89.395875},{"word":"Hernandez.","start":89.395875,"end":90.301875}],"metadata":{"response_id":8}},{"role":"user","content":"Okay. I'm gonna check here if there is a a local a listing of city employees. Give me one moment. ","words":[{"word":"Okay. ","start":96.08500000000001,"end":96.56500000000001},{"word":"I'm ","start":96.56500000000001,"end":96.72500000000001},{"word":"gonna ","start":96.72500000000001,"end":96.885},{"word":"check ","start":96.885,"end":97.125},{"word":"here ","start":97.125,"end":97.28500000000001},{"word":"if ","start":97.28500000000001,"end":97.44500000000001},{"word":"there ","start":97.44500000000001,"end":97.605},{"word":"is ","start":97.605,"end":97.845},{"word":"a ","start":97.845,"end":98.405},{"word":"a ","start":98.405,"end":98.56500000000001},{"word":"local ","start":98.56500000000001,"end":98.885},{"word":"a ","start":99.045,"end":99.36500000000001},{"word":"listing ","start":99.36500000000001,"end":99.605},{"word":"of ","start":99.605,"end":99.92500000000001},{"word":"city ","start":100.45500000000001,"end":100.855},{"word":"employees. 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Verbatim Survey Compliance is 100% by default due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[4708,4734,5450,5450,5533,5544,4941,5755,4984,5039,5865,5083,5090,5107,5474],"average":5250.466666666666,"num_requests":15},"tool_calls":[{"tool_call_id":"e25408587704d705","name":"press_digit","type":"press_digit","start_time_sec":15.435,"latency_ms":0,"success":true},{"tool_call_id":"697d94f233f79eb7","name":"press_digit","type":"press_digit","start_time_sec":38.601,"latency_ms":0.9999999999976694,"success":true},{"tool_call_id":"2490122a3afd5598","name":"end_call","type":"end_call","start_time_sec":157.014}],"from_number":"+14374657779","to_number":"+14155504911","direction":"outbound"},"event_timestamp":1775173198580} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7389 CALL ID: call_a5d3355caf2a4518332b0292d19 EMAIL2 (collected): NULL FIELD 76 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T10:28:35-06:00","email":"NO-EMAIL936@DUMMY.COM","phone":"4153684271","firstName":"Berta","lastName":"Hernandez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"d3388055b87d3315e1a953d25f72ce47","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-02T18:39:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 10:28:35","updated_utc_timestamp":"2026-04-02 18:39:59","created_timestamp":"2025-11-21 10:28:35","updated_timestamp":"2026-04-02 18:39:59","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/7389\/automationEntryCounts"},"id":"7389","organization":null}],"fieldValue":{"contact":"7389","field":"76","value":"The agent called the San Francisco 311 customer service center to reach Berta Hernandez but was unable to get department information to be transferred. 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