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📞 Retell Post-Call Webhook
🕒 2026-04-03 10:55:50
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RAW:
{"event":"call_analyzed","call":{"call_id":"call_2b4e6e114e488d432cd8ce20e78","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":34,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Payam","last_name":"Adib","full_name":"Payam Adib","contact_id":"102","email":"NO-EMAIL1322@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Mar 26 agent invited Gil to webinar, user declined due to lack of time, no callback scheduled\n2026 Mar 26 contact declined invitation to webinar due to lack of time\n2026 Mar 26 contact registered for webinar and confirmed email g@directobjective.ca\n2026 Mar 27 call to Gil about webinar invitation; Gil refused to attend\n2026 Mar 27 contact agreed to webinar registration and updated email to payam@directobjective.ca\n2026 Mar 30 contact registered for webinar and confirmed email payam@directobjective.ca\n2026 Mar 30 contact declined webinar invitation but requested email with information\n2026 Mar 30 agent introduced AtmanCo and invited Payam to a webinar, call ended early\n2026 Mar 30 contact declined webinar registration but requested email invitation sent\n2026 Mar 30 contact confirmed email and received webinar invitation email\n2026 Mar 30 contact registered for webinar - email confirmed payam@directobjective.ca\n2026 Mar 30 contact registered for webinar - email payam@directobjective.ca\n2026 Mar 30 contact registered for webinar - email confirmed\n2026 Mar 30 contact registered for webinar - email confirmed","extension":"","toronto_current_time":"2026-03-30T12:37:50-04:00","called_by":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2b4e6e114e488d432cd8ce20e78","X-RetellAI-SipTraceId":"call_2b4e6e114e488d432cd8ce20e78","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775228079688,"end_timestamp":1775228144913,"duration_ms":65225,"transcript":"User: Hello? \nAgent: Hello, may I please speak with Payam?\nUser: This is Payam speaking. \nAgent: Hello Payam. My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,” and we’d like to invite you to it. May I reserve your spot?\nUser: Yeah. Sounds good. \nAgent: Great! To register you for the webinar, could you please provide the best email address to reach you?\nUser: Uh-huh. You don't have my email? \nAgent: We have a placeholder on file, so I want to make sure we have the correct one for you. Could you please provide the best email address to reach you?\nUser: Sorry. I'm not comfortable sharing my email address with you. \nAgent: I understand your concern. Without an email, I won’t be able to send the information.Thank you for taking the time to speak with me today. Goodbye.\n","transcript_object":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":1.2349998999999998,"end":1.555}]},{"role":"agent","content":"Hello, may I please speak with Payam?","words":[{"word":"Hello, ","start":1.09,"end":1.45},{"word":"may ","start":1.45,"end":1.589},{"word":"I ","start":1.589,"end":1.67},{"word":"please ","start":1.67,"end":1.891},{"word":"speak ","start":1.891,"end":2.135},{"word":"with ","start":2.135,"end":2.297},{"word":"Payam?","start":2.297,"end":2.889}],"metadata":{"response_id":0}},{"role":"user","content":"This is Payam speaking. ","words":[{"word":"This ","start":4.115,"end":4.4349996},{"word":"is ","start":4.4349996,"end":4.595},{"word":"Payam ","start":4.595,"end":4.995},{"word":"speaking. ","start":4.995,"end":5.235}]},{"role":"agent","content":"Hello Payam. My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,” and we’d like to invite you to it. May I reserve your spot?","words":[{"word":"Hello ","start":6.262,"end":6.552},{"word":"Payam.","start":6.552,"end":7.075},{"word":" My ","start":7.120791748046875,"end":7.225791748046875},{"word":"name ","start":7.225791748046875,"end":7.399791748046875},{"word":"is ","start":7.399791748046875,"end":7.527791748046875},{"word":"Ellen, ","start":7.527791748046875,"end":7.829791748046875},{"word":"and ","start":7.829791748046875,"end":7.980791748046875},{"word":"I’m ","start":7.980791748046875,"end":8.258791748046875},{"word":"calling ","start":8.258791748046875,"end":8.653791748046874},{"word":"on ","start":8.653791748046874,"end":8.792791748046875},{"word":"behalf ","start":8.792791748046875,"end":9.141791748046876},{"word":"of ","start":9.141791748046876,"end":9.315791748046875},{"word":"AtmanCo.\n","start":9.315791748046875,"end":10.278791748046874},{"word":"\n","start":10.279125,"end":10.279125},{"word":"I’m ","start":10.325125,"end":10.523125},{"word":"confident ","start":10.523125,"end":11.045125},{"word":"that ","start":11.045125,"end":11.185125},{"word":"you ","start":11.185125,"end":11.312125},{"word":"are ","start":11.312125,"end":11.475125},{"word":"aware ","start":11.475125,"end":11.788125},{"word":"of ","start":11.788125,"end":11.893125},{"word":"the ","start":11.893125,"end":11.997125},{"word":"dramatic ","start":11.997125,"end":12.473125},{"word":"market ","start":12.473125,"end":12.810125},{"word":"changes ","start":12.810125,"end":13.228125},{"word":"in ","start":13.228125,"end":13.344125},{"word":"the ","start":13.344125,"end":13.449125},{"word":"sales ","start":13.449125,"end":13.739125},{"word":"process ","start":13.739125,"end":14.215125},{"word":"lately ","start":14.215125,"end":14.760125},{"word":"and ","start":14.760125,"end":15.480125},{"word":"the ","start":15.480125,"end":15.596125},{"word":"fact ","start":15.596125,"end":15.805125},{"word":"that ","start":15.805125,"end":15.956125},{"word":"your ","start":15.956125,"end":16.119125},{"word":"sales ","start":16.119125,"end":16.397125},{"word":"team ","start":16.397125,"end":16.630125},{"word":"needs ","start":16.630125,"end":16.932125},{"word":"HR ","start":16.932125,"end":17.303125},{"word":"assistance ","start":17.303125,"end":17.860125},{"word":"to ","start":17.860125,"end":18.034125},{"word":"adjust.","start":18.034125,"end":18.778125},{"word":" So, ","start":18.823625,"end":19.416625},{"word":"we’re ","start":19.416625,"end":19.659625},{"word":"hosting ","start":19.659625,"end":20.054625},{"word":"a ","start":20.054625,"end":20.135625},{"word":"live ","start":20.135625,"end":20.402625},{"word":"webinar ","start":20.402625,"end":20.890625},{"word":"on ","start":20.890625,"end":21.087625},{"word":"April ","start":21.087625,"end":21.471625},{"word":"8th, ","start":21.471625,"end":21.923625},{"word":"called ","start":21.923625,"end":22.330625},{"word":"\"How ","start":22.330625,"end":22.573625},{"word":"to ","start":22.573625,"end":22.666625},{"word":"Lead ","start":22.666625,"end":22.852625},{"word":"the ","start":22.852625,"end":22.957625},{"word":"Sales ","start":22.957625,"end":23.224625},{"word":"Transformation ","start":23.224625,"end":23.955625},{"word":"for ","start":23.955625,"end":24.106625},{"word":"Better ","start":24.106625,"end":24.350625},{"word":"Results,” ","start":24.350625,"end":25.186625},{"word":"and ","start":25.186625,"end":25.371625},{"word":"we’d ","start":25.371625,"end":25.511625},{"word":"like ","start":25.511625,"end":25.662625},{"word":"to ","start":25.662625,"end":25.766625},{"word":"invite ","start":25.766625,"end":26.045625},{"word":"you ","start":26.045625,"end":26.173625},{"word":"to ","start":26.173625,"end":26.335625},{"word":"it.","start":26.335625,"end":26.625625},{"word":" May ","start":26.637958251953126,"end":26.834958251953125},{"word":"I ","start":26.834958251953125,"end":26.927958251953125},{"word":"reserve ","start":26.927958251953125,"end":27.252958251953125},{"word":"your ","start":27.252958251953125,"end":27.391958251953124},{"word":"spot?","start":27.391958251953124,"end":27.832958251953126}],"metadata":{"response_id":1}},{"role":"user","content":"Yeah. Sounds good. ","words":[{"word":"Yeah. ","start":28.875,"end":29.275},{"word":"Sounds ","start":29.275,"end":29.515},{"word":"good. ","start":29.515,"end":29.755}]},{"role":"agent","content":"Great! To register you for the webinar, could you please provide the best email address to reach you?","words":[{"word":"Great!","start":31.192,"end":31.993},{"word":" To ","start":32.00525,"end":32.21425},{"word":"register ","start":32.21425,"end":32.59725},{"word":"you ","start":32.59725,"end":32.70125},{"word":"for ","start":32.70125,"end":32.81725},{"word":"the ","start":32.81725,"end":32.92225},{"word":"webinar, ","start":32.92225,"end":33.34025},{"word":"could ","start":33.34025,"end":33.52625},{"word":"you ","start":33.52625,"end":33.65325},{"word":"please ","start":33.65325,"end":33.94325},{"word":"provide ","start":33.94325,"end":34.30325},{"word":"the ","start":34.30325,"end":34.41925},{"word":"best ","start":34.41925,"end":34.73325},{"word":"email ","start":34.73325,"end":35.01225},{"word":"address ","start":35.01225,"end":35.33725},{"word":"to ","start":35.33725,"end":35.47625},{"word":"reach ","start":35.47625,"end":35.72025},{"word":"you?","start":35.72025,"end":36.12625}],"metadata":{"response_id":3}},{"role":"user","content":"Uh-huh. You don't have my email? ","words":[{"word":"Uh-huh. ","start":37.625,"end":38.024998},{"word":"You ","start":38.805,"end":39.125},{"word":"don't ","start":39.125,"end":39.364999999999995},{"word":"have ","start":39.364999999999995,"end":39.605},{"word":"my ","start":39.605,"end":39.76499999999999},{"word":"email? ","start":39.76499999999999,"end":39.925}]},{"role":"agent","content":"We have a placeholder on file, so I want to make sure we have the correct one for you. Could you please provide the best email address to reach you?","words":[{"word":"We ","start":41.273,"end":41.494},{"word":"have ","start":41.494,"end":41.796},{"word":"a ","start":41.796,"end":41.888},{"word":"placeholder ","start":41.888,"end":42.55},{"word":"on ","start":42.55,"end":42.713},{"word":"file, ","start":42.713,"end":43.189},{"word":"so ","start":43.189,"end":43.433},{"word":"I ","start":43.433,"end":43.502},{"word":"want ","start":43.502,"end":43.642},{"word":"to ","start":43.642,"end":43.711},{"word":"make ","start":43.711,"end":43.862},{"word":"sure ","start":43.862,"end":44.048},{"word":"we ","start":44.048,"end":44.187},{"word":"have ","start":44.187,"end":44.396},{"word":"the ","start":44.396,"end":44.501},{"word":"correct ","start":44.501,"end":44.826},{"word":"one ","start":44.826,"end":45.012},{"word":"for ","start":45.012,"end":45.174},{"word":"you.","start":45.174,"end":45.615},{"word":" Could ","start":45.66125,"end":45.84725},{"word":"you ","start":45.84725,"end":45.96325},{"word":"please ","start":45.96325,"end":46.24225},{"word":"provide ","start":46.24225,"end":46.59025},{"word":"the ","start":46.59025,"end":46.69525},{"word":"best ","start":46.69525,"end":46.92725},{"word":"email ","start":46.92725,"end":47.24025},{"word":"address ","start":47.24025,"end":47.63525},{"word":"to ","start":47.63525,"end":47.82125},{"word":"reach ","start":47.82125,"end":48.08825},{"word":"you?","start":48.08825,"end":48.49425}],"metadata":{"response_id":4}},{"role":"user","content":"Sorry. I'm not comfortable sharing my email address with you. ","words":[{"word":"Sorry. ","start":51.294999999999995,"end":51.774998},{"word":"I'm ","start":51.774998,"end":52.01499999999999},{"word":"not ","start":52.01499999999999,"end":52.175},{"word":"comfortable ","start":52.175,"end":52.574996999999996},{"word":"sharing ","start":52.574996999999996,"end":53.05499699999999},{"word":"my ","start":53.05499699999999,"end":53.294999999999995},{"word":"email ","start":53.294999999999995,"end":53.614998},{"word":"address ","start":53.614998,"end":53.93499799999999},{"word":"with ","start":53.93499799999999,"end":54.175},{"word":"you. ","start":54.175,"end":54.334999999999994}]},{"role":"agent","content":"I understand your concern. Without an email, I won’t be able to send the information.Thank you for taking the time to speak with me today. Goodbye.","words":[{"word":"I ","start":55.436,"end":55.599},{"word":"understand ","start":55.599,"end":56.028},{"word":"your ","start":56.028,"end":56.179},{"word":"concern.","start":56.179,"end":56.887},{"word":" Without ","start":56.933416748046874,"end":57.30541674804687},{"word":"an ","start":57.30541674804687,"end":57.42141674804687},{"word":"email, ","start":57.42141674804687,"end":57.82741674804687},{"word":"I ","start":57.82741674804687,"end":57.89741674804687},{"word":"won’t ","start":57.89741674804687,"end":58.094416748046875},{"word":"be ","start":58.094416748046875,"end":58.164416748046875},{"word":"able ","start":58.164416748046875,"end":58.32741674804687},{"word":"to ","start":58.32741674804687,"end":58.408416748046875},{"word":"send ","start":58.408416748046875,"end":58.594416748046875},{"word":"the ","start":58.594416748046875,"end":58.698416748046874},{"word":"information.","start":58.698416748046874,"end":59.53441674804687},{"word":"Thank ","start":59.5695,"end":59.8365},{"word":"you ","start":59.8365,"end":59.9645},{"word":"for ","start":59.9645,"end":60.1035},{"word":"taking ","start":60.1035,"end":60.4165},{"word":"the ","start":60.4165,"end":60.5215},{"word":"time ","start":60.5215,"end":60.7655},{"word":"to ","start":60.7655,"end":60.8695},{"word":"speak ","start":60.8695,"end":61.1135},{"word":"with ","start":61.1135,"end":61.2755},{"word":"me ","start":61.2755,"end":61.4035},{"word":"today.","start":61.4035,"end":61.9495},{"word":" Goodbye.","start":61.984375,"end":62.646375}],"metadata":{"response_id":5}}],"transcript_with_tool_calls":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":1.2349998999999998,"end":1.555}]},{"role":"agent","content":"Hello, may I please speak with Payam?","words":[{"word":"Hello, ","start":1.09,"end":1.45},{"word":"may ","start":1.45,"end":1.589},{"word":"I ","start":1.589,"end":1.67},{"word":"please ","start":1.67,"end":1.891},{"word":"speak ","start":1.891,"end":2.135},{"word":"with ","start":2.135,"end":2.297},{"word":"Payam?","start":2.297,"end":2.889}],"metadata":{"response_id":0}},{"role":"user","content":"This is Payam speaking. ","words":[{"word":"This ","start":4.115,"end":4.4349996},{"word":"is ","start":4.4349996,"end":4.595},{"word":"Payam ","start":4.595,"end":4.995},{"word":"speaking. ","start":4.995,"end":5.235}]},{"role":"agent","content":"Hello Payam. My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that you are aware of the dramatic market changes in the sales process lately and the fact that your sales team needs HR assistance to adjust. So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,” and we’d like to invite you to it. May I reserve your spot?","words":[{"word":"Hello ","start":6.262,"end":6.552},{"word":"Payam.","start":6.552,"end":7.075},{"word":" My ","start":7.120791748046875,"end":7.225791748046875},{"word":"name ","start":7.225791748046875,"end":7.399791748046875},{"word":"is ","start":7.399791748046875,"end":7.527791748046875},{"word":"Ellen, ","start":7.527791748046875,"end":7.829791748046875},{"word":"and ","start":7.829791748046875,"end":7.980791748046875},{"word":"I’m ","start":7.980791748046875,"end":8.258791748046875},{"word":"calling ","start":8.258791748046875,"end":8.653791748046874},{"word":"on ","start":8.653791748046874,"end":8.792791748046875},{"word":"behalf ","start":8.792791748046875,"end":9.141791748046876},{"word":"of ","start":9.141791748046876,"end":9.315791748046875},{"word":"AtmanCo.\n","start":9.315791748046875,"end":10.278791748046874},{"word":"\n","start":10.279125,"end":10.279125},{"word":"I’m ","start":10.325125,"end":10.523125},{"word":"confident ","start":10.523125,"end":11.045125},{"word":"that ","start":11.045125,"end":11.185125},{"word":"you ","start":11.185125,"end":11.312125},{"word":"are ","start":11.312125,"end":11.475125},{"word":"aware ","start":11.475125,"end":11.788125},{"word":"of ","start":11.788125,"end":11.893125},{"word":"the ","start":11.893125,"end":11.997125},{"word":"dramatic ","start":11.997125,"end":12.473125},{"word":"market ","start":12.473125,"end":12.810125},{"word":"changes ","start":12.810125,"end":13.228125},{"word":"in ","start":13.228125,"end":13.344125},{"word":"the ","start":13.344125,"end":13.449125},{"word":"sales ","start":13.449125,"end":13.739125},{"word":"process ","start":13.739125,"end":14.215125},{"word":"lately ","start":14.215125,"end":14.760125},{"word":"and ","start":14.760125,"end":15.480125},{"word":"the ","start":15.480125,"end":15.596125},{"word":"fact ","start":15.596125,"end":15.805125},{"word":"that ","start":15.805125,"end":15.956125},{"word":"your ","start":15.956125,"end":16.119125},{"word":"sales ","start":16.119125,"end":16.397125},{"word":"team ","start":16.397125,"end":16.630125},{"word":"needs ","start":16.630125,"end":16.932125},{"word":"HR ","start":16.932125,"end":17.303125},{"word":"assistance ","start":17.303125,"end":17.860125},{"word":"to ","start":17.860125,"end":18.034125},{"word":"adjust.","start":18.034125,"end":18.778125},{"word":" So, ","start":18.823625,"end":19.416625},{"word":"we’re ","start":19.416625,"end":19.659625},{"word":"hosting ","start":19.659625,"end":20.054625},{"word":"a ","start":20.054625,"end":20.135625},{"word":"live ","start":20.135625,"end":20.402625},{"word":"webinar ","start":20.402625,"end":20.890625},{"word":"on ","start":20.890625,"end":21.087625},{"word":"April ","start":21.087625,"end":21.471625},{"word":"8th, ","start":21.471625,"end":21.923625},{"word":"called ","start":21.923625,"end":22.330625},{"word":"\"How ","start":22.330625,"end":22.573625},{"word":"to ","start":22.573625,"end":22.666625},{"word":"Lead ","start":22.666625,"end":22.852625},{"word":"the ","start":22.852625,"end":22.957625},{"word":"Sales ","start":22.957625,"end":23.224625},{"word":"Transformation ","start":23.224625,"end":23.955625},{"word":"for ","start":23.955625,"end":24.106625},{"word":"Better ","start":24.106625,"end":24.350625},{"word":"Results,” ","start":24.350625,"end":25.186625},{"word":"and ","start":25.186625,"end":25.371625},{"word":"we’d ","start":25.371625,"end":25.511625},{"word":"like ","start":25.511625,"end":25.662625},{"word":"to ","start":25.662625,"end":25.766625},{"word":"invite ","start":25.766625,"end":26.045625},{"word":"you ","start":26.045625,"end":26.173625},{"word":"to ","start":26.173625,"end":26.335625},{"word":"it.","start":26.335625,"end":26.625625},{"word":" May ","start":26.637958251953126,"end":26.834958251953125},{"word":"I ","start":26.834958251953125,"end":26.927958251953125},{"word":"reserve ","start":26.927958251953125,"end":27.252958251953125},{"word":"your ","start":27.252958251953125,"end":27.391958251953124},{"word":"spot?","start":27.391958251953124,"end":27.832958251953126}],"metadata":{"response_id":1}},{"role":"user","content":"Yeah. Sounds good. ","words":[{"word":"Yeah. ","start":28.875,"end":29.275},{"word":"Sounds ","start":29.275,"end":29.515},{"word":"good. ","start":29.515,"end":29.755}]},{"role":"agent","content":"Great! To register you for the webinar, could you please provide the best email address to reach you?","words":[{"word":"Great!","start":31.192,"end":31.993},{"word":" To ","start":32.00525,"end":32.21425},{"word":"register ","start":32.21425,"end":32.59725},{"word":"you ","start":32.59725,"end":32.70125},{"word":"for ","start":32.70125,"end":32.81725},{"word":"the ","start":32.81725,"end":32.92225},{"word":"webinar, ","start":32.92225,"end":33.34025},{"word":"could ","start":33.34025,"end":33.52625},{"word":"you ","start":33.52625,"end":33.65325},{"word":"please ","start":33.65325,"end":33.94325},{"word":"provide ","start":33.94325,"end":34.30325},{"word":"the ","start":34.30325,"end":34.41925},{"word":"best ","start":34.41925,"end":34.73325},{"word":"email ","start":34.73325,"end":35.01225},{"word":"address ","start":35.01225,"end":35.33725},{"word":"to ","start":35.33725,"end":35.47625},{"word":"reach ","start":35.47625,"end":35.72025},{"word":"you?","start":35.72025,"end":36.12625}],"metadata":{"response_id":3}},{"role":"user","content":"Uh-huh. You don't have my email? ","words":[{"word":"Uh-huh. ","start":37.625,"end":38.024998},{"word":"You ","start":38.805,"end":39.125},{"word":"don't ","start":39.125,"end":39.364999999999995},{"word":"have ","start":39.364999999999995,"end":39.605},{"word":"my ","start":39.605,"end":39.76499999999999},{"word":"email? ","start":39.76499999999999,"end":39.925}]},{"role":"agent","content":"We have a placeholder on file, so I want to make sure we have the correct one for you. Could you please provide the best email address to reach you?","words":[{"word":"We ","start":41.273,"end":41.494},{"word":"have ","start":41.494,"end":41.796},{"word":"a ","start":41.796,"end":41.888},{"word":"placeholder ","start":41.888,"end":42.55},{"word":"on ","start":42.55,"end":42.713},{"word":"file, ","start":42.713,"end":43.189},{"word":"so ","start":43.189,"end":43.433},{"word":"I ","start":43.433,"end":43.502},{"word":"want ","start":43.502,"end":43.642},{"word":"to ","start":43.642,"end":43.711},{"word":"make ","start":43.711,"end":43.862},{"word":"sure ","start":43.862,"end":44.048},{"word":"we ","start":44.048,"end":44.187},{"word":"have ","start":44.187,"end":44.396},{"word":"the ","start":44.396,"end":44.501},{"word":"correct ","start":44.501,"end":44.826},{"word":"one ","start":44.826,"end":45.012},{"word":"for ","start":45.012,"end":45.174},{"word":"you.","start":45.174,"end":45.615},{"word":" Could ","start":45.66125,"end":45.84725},{"word":"you ","start":45.84725,"end":45.96325},{"word":"please ","start":45.96325,"end":46.24225},{"word":"provide ","start":46.24225,"end":46.59025},{"word":"the ","start":46.59025,"end":46.69525},{"word":"best ","start":46.69525,"end":46.92725},{"word":"email ","start":46.92725,"end":47.24025},{"word":"address ","start":47.24025,"end":47.63525},{"word":"to ","start":47.63525,"end":47.82125},{"word":"reach ","start":47.82125,"end":48.08825},{"word":"you?","start":48.08825,"end":48.49425}],"metadata":{"response_id":4}},{"role":"user","content":"Sorry. I'm not comfortable sharing my email address with you. ","words":[{"word":"Sorry. ","start":51.294999999999995,"end":51.774998},{"word":"I'm ","start":51.774998,"end":52.01499999999999},{"word":"not ","start":52.01499999999999,"end":52.175},{"word":"comfortable ","start":52.175,"end":52.574996999999996},{"word":"sharing ","start":52.574996999999996,"end":53.05499699999999},{"word":"my ","start":53.05499699999999,"end":53.294999999999995},{"word":"email ","start":53.294999999999995,"end":53.614998},{"word":"address ","start":53.614998,"end":53.93499799999999},{"word":"with ","start":53.93499799999999,"end":54.175},{"word":"you. ","start":54.175,"end":54.334999999999994}]},{"role":"agent","content":"I understand your concern. Without an email, I won’t be able to send the information.Thank you for taking the time to speak with me today. Goodbye.","words":[{"word":"I ","start":55.436,"end":55.599},{"word":"understand ","start":55.599,"end":56.028},{"word":"your ","start":56.028,"end":56.179},{"word":"concern.","start":56.179,"end":56.887},{"word":" Without ","start":56.933416748046874,"end":57.30541674804687},{"word":"an ","start":57.30541674804687,"end":57.42141674804687},{"word":"email, ","start":57.42141674804687,"end":57.82741674804687},{"word":"I ","start":57.82741674804687,"end":57.89741674804687},{"word":"won’t ","start":57.89741674804687,"end":58.094416748046875},{"word":"be ","start":58.094416748046875,"end":58.164416748046875},{"word":"able ","start":58.164416748046875,"end":58.32741674804687},{"word":"to ","start":58.32741674804687,"end":58.408416748046875},{"word":"send ","start":58.408416748046875,"end":58.594416748046875},{"word":"the ","start":58.594416748046875,"end":58.698416748046874},{"word":"information.","start":58.698416748046874,"end":59.53441674804687},{"word":"Thank ","start":59.5695,"end":59.8365},{"word":"you ","start":59.8365,"end":59.9645},{"word":"for ","start":59.9645,"end":60.1035},{"word":"taking ","start":60.1035,"end":60.4165},{"word":"the ","start":60.4165,"end":60.5215},{"word":"time ","start":60.5215,"end":60.7655},{"word":"to ","start":60.7655,"end":60.8695},{"word":"speak ","start":60.8695,"end":61.1135},{"word":"with ","start":61.1135,"end":61.2755},{"word":"me ","start":61.2755,"end":61.4035},{"word":"today.","start":61.4035,"end":61.9495},{"word":" Goodbye.","start":61.984375,"end":62.646375}],"metadata":{"response_id":5}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/cec86f86dc49cb7344fead3c2e566811fedaecc145bfd8174cca33f1e23798e1/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/cec86f86dc49cb7344fead3c2e566811fedaecc145bfd8174cca33f1e23798e1/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/cec86f86dc49cb7344fead3c2e566811fedaecc145bfd8174cca33f1e23798e1/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/cec86f86dc49cb7344fead3c2e566811fedaecc145bfd8174cca33f1e23798e1/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":703,"p90":736.1999999999999,"p95":745.6,"p99":753.12,"min":515,"max":755,"num":5,"values":[703,515,708,755,633]},"e2e":{"p50":1079.5,"p90":1253.7,"p95":1258.35,"p99":1262.07,"min":911,"max":1263,"num":4,"values":[911,1263,1232,927]},"tts":{"p50":235,"p90":272.59999999999997,"p95":284.8,"p99":294.56,"min":189,"max":297,"num":5,"values":[235,189,236,297,215]},"knowledge_base":{"p50":78,"p90":139,"p95":147,"p99":153.4,"min":43,"max":155,"num":6,"values":[43,123,155,78,78,69]},"asr":{"p50":20.000199999998586,"p90":40.00080999999909,"p95":49.50004499999994,"p99":73.6992100000027,"min":9.998999999999796,"max":79.99900000000343,"num":22,"values":[20,50,30.00000000000091,30,39.99999999999909,30,9.998999999999796,9.999600000002829,20.00039999999717,30.00050000000192,10.001499999998487,10.000149999999849,40.00089999999909,19.996950000000652,19.997699999999895,30.000150000007125,39.9971000000005,19.996500000001106,79.99900000000343,19.99760000000242,20,19.998600000006263]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":6.05},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":4.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":7.425},{"product":"llm_token_surcharge","cost":4.7},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.55}],"total_duration_seconds":66,"total_duration_unit_price":0.3503788,"combined_cost":23.125},"call_analysis":{"call_summary":"The agent successfully reached Payam and invited him to a webinar about sales transformation. Payam agreed to attend but declined to provide his email address for registration. The call ended politely after the agent acknowledged Payam's concern.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"int_code":"14","bloc_notes":"2026 Apr 03 invited Payam to webinar, he agreed but declined to share email for registration","call_summary_title":"Webinar Invitation and Email Decline","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"90%. The official opening was delivered, the main task was completed with webinar agreement, but the call ended early without email collection and no survey questions asked, so slight deduction.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after confirming the identity of Payam and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. The call logically ended after the webinar invitation and email refusal, no branching errors.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"67%. The approved closing sentence and webinar invitation phrase were present, but the phrase \"for statistical purposes\" was not applicable as no survey was conducted.","Debug Analytical Variables":"Call Flow Completion Rate was set at 90% because the call included official opening and a valid outcome (webinar agreement) but lacked survey questions and email collection. Official Opening Gate Accuracy was 100% as the opening was after identity confirmation. Survey Order Integrity and Skip Logic Accuracy were 100% due to no survey questions asked and logical call flow. Verbatim Survey Compliance was 0% as no survey questions were asked. Mandatory Phrase Detection was 67% due to presence of closing and invitation phrases but absence of survey-related phrases.","IVR_detector":"No","call_sequence":"Just email sent","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5061,5069,6103,6099,5700,6314],"average":5724.333333333333,"num_requests":6},"tool_calls":[],"from_number":"+14374657779","to_number":"+15144313257","direction":"outbound"},"event_timestamp":1775228150995}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 102
CALL ID: call_2b4e6e114e488d432cd8ce20e78
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-03 11:01:10
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0f1c3b59da9563bf28b513db7fe","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":35,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Payam","last_name":"Adib","full_name":"Payam Adib","contact_id":"102","email":"NO-EMAIL1322@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Mar 26 agent invited Gil to webinar, user declined due to lack of time, no callback scheduled\n2026 Mar 26 contact declined invitation to webinar due to lack of time\n2026 Mar 26 contact registered for webinar and confirmed email g@directobjective.ca\n2026 Mar 27 call to Gil about webinar invitation; Gil refused to attend\n2026 Mar 27 contact agreed to webinar registration and updated email to payam@directobjective.ca\n2026 Mar 30 contact registered for webinar and confirmed email payam@directobjective.ca\n2026 Mar 30 contact declined webinar invitation but requested email with information\n2026 Mar 30 agent introduced AtmanCo and invited Payam to a webinar, call ended early\n2026 Mar 30 contact declined webinar registration but requested email invitation sent\n2026 Mar 30 contact confirmed email and received webinar invitation email\n2026 Mar 30 contact registered for webinar - email confirmed payam@directobjective.ca\n2026 Mar 30 contact registered for webinar - email payam@directobjective.ca\n2026 Mar 30 contact registered for webinar - email confirmed\n2026 Mar 30 contact registered for webinar - email confirmed\n2026 Apr 03 invited Payam to webinar, he agreed but declined to share email for registration","extension":"","toronto_current_time":"2026-04-03T10:54:11-04:00","called_by":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0f1c3b59da9563bf28b513db7fe","X-RetellAI-SipTraceId":"call_0f1c3b59da9563bf28b513db7fe","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775228409367,"end_timestamp":1775228463678,"duration_ms":54311,"transcript":"User: Hello? \nAgent: Hello, may I please speak with Payam?\nUser: Yes. This is Bayonne speaking. \nAgent: Hello, am I speaking with Payam?\nUser: Yes. \nAgent: Hello Payam. My name is Ellen, and I’m calling on behalf of AtmanCo.I’m confident that you are aware of the dramatic market changes in the sales \nUser: Yes. \nAgent: process lately \nUser: Please sign me up. Please sign me up for the webinar. \nAgent: Great! To register you for the webinar, I just need to confirm your email address. Could you please provide the best email address to reach you?\nUser: You mean you don't have my email address? \nAgent: We have an email on file, but I want to make sure we have the best and most up-to-date one for you. Could you please provide your \nUser: What \nAgent: preferred email \nUser: is what's the email you have on file? \nAgent: The email I have on file is N O dash E M A I L one three two two at D U M M Y dot com. Could you please provide your correct email address?\n","transcript_object":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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My name is Ellen, and I’m calling on behalf of AtmanCo.I’m confident that you are aware of the dramatic market changes in the sales ","words":[{"word":"Hello ","start":10.604,"end":10.941},{"word":"Payam.","start":10.941,"end":11.556},{"word":" My ","start":11.602125,"end":11.707125},{"word":"name ","start":11.707125,"end":11.858125},{"word":"is ","start":11.858125,"end":11.974125},{"word":"Ellen, ","start":11.974125,"end":12.369125},{"word":"and ","start":12.369125,"end":12.613125},{"word":"I’m ","start":12.613125,"end":12.763125},{"word":"calling ","start":12.763125,"end":13.054125},{"word":"on ","start":13.054125,"end":13.158125},{"word":"behalf ","start":13.158125,"end":13.437125},{"word":"of ","start":13.437125,"end":13.541125},{"word":"AtmanCo.","start":13.541125,"end":14.250125},{"word":"I’m ","start":14.261625,"end":14.504625},{"word":"confident ","start":14.504625,"end":15.038625},{"word":"that ","start":15.038625,"end":15.166625},{"word":"you ","start":15.166625,"end":15.282625},{"word":"are ","start":15.282625,"end":15.433625},{"word":"aware ","start":15.433625,"end":15.689625},{"word":"of ","start":15.689625,"end":15.770625},{"word":"the ","start":15.770625,"end":15.874625},{"word":"dramatic ","start":15.874625,"end":16.350625},{"word":"market ","start":16.350625,"end":16.664625},{"word":"changes ","start":16.664625,"end":17.059625},{"word":"in ","start":17.059625,"end":17.175625},{"word":"the ","start":17.175625,"end":17.291625},{"word":"sales ","start":17.291625,"end":17.639625}],"metadata":{"response_id":3}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":18.003000999999998,"end":18.563}]},{"role":"agent","content":"process lately ","words":[{"word":"process ","start":17.639625,"end":18.150625},{"word":"lately ","start":18.150625,"end":18.649625}],"metadata":{"response_id":3}},{"role":"user","content":"Please sign me up. Please sign me up for the webinar. ","words":[{"word":"Please ","start":18.563,"end":18.723},{"word":"sign ","start":18.723,"end":19.122999999999998},{"word":"me ","start":19.122999999999998,"end":19.282999999999998},{"word":"up. ","start":19.282999999999998,"end":19.443002},{"word":"Please ","start":19.852999999999998,"end":20.173},{"word":"sign ","start":20.173,"end":20.412999},{"word":"me ","start":20.412999,"end":20.572999},{"word":"up ","start":20.572999,"end":20.813},{"word":"for ","start":20.813,"end":20.973},{"word":"the ","start":20.973,"end":21.133},{"word":"webinar. ","start":21.133,"end":21.453}]},{"role":"agent","content":"Great! To register you for the webinar, I just need to confirm your email address. 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","words":[{"word":"You ","start":31.843,"end":32.163},{"word":"mean ","start":32.163,"end":32.323},{"word":"you ","start":32.323,"end":32.483},{"word":"don't ","start":32.483,"end":32.723},{"word":"have ","start":32.723,"end":32.883},{"word":"my ","start":32.883,"end":33.043},{"word":"email ","start":33.043,"end":33.363},{"word":"address? ","start":33.363,"end":33.603}]},{"role":"agent","content":"We have an email on file, but I want to make sure we have the best and most up-to-date one for you. 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","words":[{"word":"is ","start":41.013,"end":41.253003},{"word":"what's ","start":41.493,"end":41.893002},{"word":"the ","start":41.893002,"end":42.053002},{"word":"email ","start":42.053002,"end":42.293},{"word":"you ","start":42.293,"end":42.533},{"word":"have ","start":42.533,"end":42.693},{"word":"on ","start":42.693,"end":42.853},{"word":"file? ","start":42.853,"end":43.093002999999996}]},{"role":"agent","content":"The email I have on file is N O dash E M A I L one three two two at D U M M Y dot com. Could you please provide your correct email address?","words":[{"word":"The ","start":45.144,"end":45.295},{"word":"email ","start":45.295,"end":45.574},{"word":"I ","start":45.574,"end":45.667},{"word":"have ","start":45.667,"end":45.852},{"word":"on ","start":45.852,"end":45.98},{"word":"file ","start":45.98,"end":46.305},{"word":"is ","start":46.305,"end":46.479},{"word":"N ","start":46.479,"end":46.654},{"word":"O ","start":46.654,"end":46.77},{"word":"dash ","start":46.77,"end":47.083},{"word":"E ","start":47.083,"end":47.257},{"word":"M ","start":47.257,"end":47.524},{"word":"A ","start":47.524,"end":47.791},{"word":"I ","start":47.791,"end":48.058},{"word":"L ","start":48.058,"end":48.256},{"word":"one ","start":48.256,"end":48.418},{"word":"three ","start":48.418,"end":48.65},{"word":"two ","start":48.65,"end":48.836},{"word":"two ","start":48.836,"end":49.034},{"word":"at ","start":49.034,"end":49.15},{"word":"D ","start":49.15,"end":49.335},{"word":"U ","start":49.335,"end":49.498},{"word":"M ","start":49.498,"end":49.614},{"word":"M ","start":49.614,"end":49.742},{"word":"Y ","start":49.742,"end":49.974},{"word":"dot ","start":49.974,"end":50.171},{"word":"com.","start":50.171,"end":50.589},{"word":" Could ","start":50.624333251953125,"end":50.798333251953125},{"word":"you ","start":50.798333251953125,"end":50.902333251953124},{"word":"please ","start":50.902333251953124,"end":51.13533325195313},{"word":"provide ","start":51.13533325195313,"end":51.48333325195313},{"word":"your ","start":51.48333325195313,"end":51.62233325195312},{"word":"correct ","start":51.62233325195312,"end":51.971333251953126},{"word":"email ","start":51.971333251953126,"end":52.22633325195312},{"word":"address?","start":52.22633325195312,"end":52.81833325195313}],"metadata":{"response_id":7}}],"transcript_with_tool_calls":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":0.8330000000000001,"end":1.2329999999999999}]},{"role":"agent","content":"Hello, may I please speak with Payam?","words":[{"word":"Hello, ","start":1.904,"end":2.171},{"word":"may ","start":2.171,"end":2.31},{"word":"I ","start":2.31,"end":2.368},{"word":"please ","start":2.368,"end":2.554},{"word":"speak ","start":2.554,"end":2.752},{"word":"with ","start":2.752,"end":2.903},{"word":"Payam?","start":2.903,"end":3.506}],"metadata":{"response_id":0}},{"role":"user","content":"Yes. This is Bayonne speaking. ","words":[{"word":"Yes. ","start":4.1530000000000005,"end":4.713},{"word":"This ","start":4.713,"end":4.873},{"word":"is ","start":4.873,"end":4.953},{"word":"Bayonne ","start":4.953,"end":5.353},{"word":"speaking. 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My name is Ellen, and I’m calling on behalf of AtmanCo.I’m confident that you are aware of the dramatic market changes in the sales ","words":[{"word":"Hello ","start":10.604,"end":10.941},{"word":"Payam.","start":10.941,"end":11.556},{"word":" My ","start":11.602125,"end":11.707125},{"word":"name ","start":11.707125,"end":11.858125},{"word":"is ","start":11.858125,"end":11.974125},{"word":"Ellen, ","start":11.974125,"end":12.369125},{"word":"and ","start":12.369125,"end":12.613125},{"word":"I’m ","start":12.613125,"end":12.763125},{"word":"calling ","start":12.763125,"end":13.054125},{"word":"on ","start":13.054125,"end":13.158125},{"word":"behalf ","start":13.158125,"end":13.437125},{"word":"of ","start":13.437125,"end":13.541125},{"word":"AtmanCo.","start":13.541125,"end":14.250125},{"word":"I’m ","start":14.261625,"end":14.504625},{"word":"confident ","start":14.504625,"end":15.038625},{"word":"that ","start":15.038625,"end":15.166625},{"word":"you ","start":15.166625,"end":15.282625},{"word":"are ","start":15.282625,"end":15.433625},{"word":"aware ","start":15.433625,"end":15.689625},{"word":"of ","start":15.689625,"end":15.770625},{"word":"the ","start":15.770625,"end":15.874625},{"word":"dramatic ","start":15.874625,"end":16.350625},{"word":"market ","start":16.350625,"end":16.664625},{"word":"changes ","start":16.664625,"end":17.059625},{"word":"in ","start":17.059625,"end":17.175625},{"word":"the ","start":17.175625,"end":17.291625},{"word":"sales ","start":17.291625,"end":17.639625}],"metadata":{"response_id":3}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":18.003000999999998,"end":18.563}]},{"role":"agent","content":"process lately ","words":[{"word":"process ","start":17.639625,"end":18.150625},{"word":"lately ","start":18.150625,"end":18.649625}],"metadata":{"response_id":3}},{"role":"user","content":"Please sign me up. Please sign me up for the webinar. ","words":[{"word":"Please ","start":18.563,"end":18.723},{"word":"sign ","start":18.723,"end":19.122999999999998},{"word":"me ","start":19.122999999999998,"end":19.282999999999998},{"word":"up. ","start":19.282999999999998,"end":19.443002},{"word":"Please ","start":19.852999999999998,"end":20.173},{"word":"sign ","start":20.173,"end":20.412999},{"word":"me ","start":20.412999,"end":20.572999},{"word":"up ","start":20.572999,"end":20.813},{"word":"for ","start":20.813,"end":20.973},{"word":"the ","start":20.973,"end":21.133},{"word":"webinar. ","start":21.133,"end":21.453}]},{"role":"agent","content":"Great! To register you for the webinar, I just need to confirm your email address. Could you please provide the best email address to reach you?","words":[{"word":"Great!","start":22.778,"end":23.394},{"word":" To ","start":23.439583251953124,"end":23.695583251953124},{"word":"register ","start":23.695583251953124,"end":24.136583251953127},{"word":"you ","start":24.136583251953127,"end":24.252583251953126},{"word":"for ","start":24.252583251953126,"end":24.380583251953126},{"word":"the ","start":24.380583251953126,"end":24.484583251953126},{"word":"webinar, ","start":24.484583251953126,"end":24.960583251953125},{"word":"I ","start":24.960583251953125,"end":25.076583251953124},{"word":"just ","start":25.076583251953124,"end":25.239583251953125},{"word":"need ","start":25.239583251953125,"end":25.425583251953125},{"word":"to ","start":25.425583251953125,"end":25.552583251953124},{"word":"confirm ","start":25.552583251953124,"end":25.959583251953124},{"word":"your ","start":25.959583251953124,"end":26.133583251953127},{"word":"email ","start":26.133583251953127,"end":26.446583251953125},{"word":"address.","start":26.446583251953125,"end":27.201583251953124},{"word":" Could ","start":27.247666748046875,"end":27.433666748046875},{"word":"you ","start":27.433666748046875,"end":27.573666748046875},{"word":"please ","start":27.573666748046875,"end":27.863666748046874},{"word":"provide ","start":27.863666748046874,"end":28.223666748046874},{"word":"the ","start":28.223666748046874,"end":28.327666748046877},{"word":"best ","start":28.327666748046877,"end":28.571666748046876},{"word":"email ","start":28.571666748046876,"end":28.861666748046876},{"word":"address ","start":28.861666748046876,"end":29.233666748046875},{"word":"to ","start":29.233666748046875,"end":29.395666748046875},{"word":"reach ","start":29.395666748046875,"end":29.662666748046874},{"word":"you?","start":29.662666748046874,"end":30.080666748046873}],"metadata":{"response_id":5}},{"role":"user","content":"You mean you don't have my email address? ","words":[{"word":"You ","start":31.843,"end":32.163},{"word":"mean ","start":32.163,"end":32.323},{"word":"you ","start":32.323,"end":32.483},{"word":"don't ","start":32.483,"end":32.723},{"word":"have ","start":32.723,"end":32.883},{"word":"my ","start":32.883,"end":33.043},{"word":"email ","start":33.043,"end":33.363},{"word":"address? ","start":33.363,"end":33.603}]},{"role":"agent","content":"We have an email on file, but I want to make sure we have the best and most up-to-date one for you. Could you please provide your ","words":[{"word":"We ","start":35.015,"end":35.189},{"word":"have ","start":35.189,"end":35.34},{"word":"an ","start":35.34,"end":35.445},{"word":"email ","start":35.445,"end":35.735},{"word":"on ","start":35.735,"end":35.863},{"word":"file, ","start":35.863,"end":36.223},{"word":"but ","start":36.223,"end":36.373},{"word":"I ","start":36.373,"end":36.443},{"word":"want ","start":36.443,"end":36.629},{"word":"to ","start":36.629,"end":36.722},{"word":"make ","start":36.722,"end":36.861},{"word":"sure ","start":36.861,"end":37.047},{"word":"we ","start":37.047,"end":37.163},{"word":"have ","start":37.163,"end":37.337},{"word":"the ","start":37.337,"end":37.453},{"word":"best ","start":37.453,"end":37.767},{"word":"and ","start":37.767,"end":37.941},{"word":"most ","start":37.941,"end":38.243},{"word":"up-to-date ","start":38.243,"end":38.695},{"word":"one ","start":38.695,"end":38.858},{"word":"for ","start":38.858,"end":39.009},{"word":"you.","start":39.009,"end":39.404},{"word":" Could ","start":39.42666674804688,"end":39.62466674804688},{"word":"you ","start":39.62466674804688,"end":39.716666748046876},{"word":"please ","start":39.716666748046876,"end":39.960666748046876},{"word":"provide ","start":39.960666748046876,"end":40.28566674804687},{"word":"your ","start":40.28566674804687,"end":40.460666748046876}],"metadata":{"response_id":6}},{"role":"user","content":"What ","words":[{"word":"What ","start":40.773003,"end":41.013}]},{"role":"agent","content":"preferred email ","words":[{"word":"preferred ","start":40.460666748046876,"end":40.866666748046875},{"word":"email ","start":40.866666748046875,"end":41.168666748046874}],"metadata":{"response_id":6}},{"role":"user","content":"is what's the email you have on file? 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Could you please provide your correct email address?","words":[{"word":"The ","start":45.144,"end":45.295},{"word":"email ","start":45.295,"end":45.574},{"word":"I ","start":45.574,"end":45.667},{"word":"have ","start":45.667,"end":45.852},{"word":"on ","start":45.852,"end":45.98},{"word":"file ","start":45.98,"end":46.305},{"word":"is ","start":46.305,"end":46.479},{"word":"N ","start":46.479,"end":46.654},{"word":"O ","start":46.654,"end":46.77},{"word":"dash ","start":46.77,"end":47.083},{"word":"E ","start":47.083,"end":47.257},{"word":"M ","start":47.257,"end":47.524},{"word":"A ","start":47.524,"end":47.791},{"word":"I ","start":47.791,"end":48.058},{"word":"L ","start":48.058,"end":48.256},{"word":"one ","start":48.256,"end":48.418},{"word":"three ","start":48.418,"end":48.65},{"word":"two ","start":48.65,"end":48.836},{"word":"two ","start":48.836,"end":49.034},{"word":"at ","start":49.034,"end":49.15},{"word":"D ","start":49.15,"end":49.335},{"word":"U ","start":49.335,"end":49.498},{"word":"M ","start":49.498,"end":49.614},{"word":"M ","start":49.614,"end":49.742},{"word":"Y ","start":49.742,"end":49.974},{"word":"dot ","start":49.974,"end":50.171},{"word":"com.","start":50.171,"end":50.589},{"word":" Could ","start":50.624333251953125,"end":50.798333251953125},{"word":"you ","start":50.798333251953125,"end":50.902333251953124},{"word":"please ","start":50.902333251953124,"end":51.13533325195313},{"word":"provide ","start":51.13533325195313,"end":51.48333325195313},{"word":"your ","start":51.48333325195313,"end":51.62233325195312},{"word":"correct ","start":51.62233325195312,"end":51.971333251953126},{"word":"email ","start":51.971333251953126,"end":52.22633325195312},{"word":"address?","start":52.22633325195312,"end":52.81833325195313}],"metadata":{"response_id":7}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/50e6683369593ae68073daa4041d9447f8ca66add7189f22dd57f880f053824a/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/50e6683369593ae68073daa4041d9447f8ca66add7189f22dd57f880f053824a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/50e6683369593ae68073daa4041d9447f8ca66add7189f22dd57f880f053824a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/50e6683369593ae68073daa4041d9447f8ca66add7189f22dd57f880f053824a/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":917,"p90":1694.8000000000002,"p95":1791.3999999999999,"p99":1868.6799999999998,"min":341,"max":1888,"num":7,"values":[1566,840,341,1888,917,838,1316]},"e2e":{"p50":1244,"p90":1700.3982421874998,"p95":1835.19765625,"p99":1943.0371875,"min":745,"max":1969.9970703125,"num":5,"values":[1198.000244140625,745,1244,1296,1969.9970703125]},"tts":{"p50":222,"p90":331.8,"p95":354.9,"p99":373.38,"min":185,"max":378,"num":7,"values":[222,229,185,204,185,301,378]},"knowledge_base":{"p50":91,"p90":121.79999999999998,"p95":127.39999999999999,"p99":131.88,"min":57,"max":133,"num":9,"values":[89,91,90,133,119,96,98,57,87]},"asr":{"p50":30.00026999999909,"p90":1599.0009000000036,"p95":1994.4995000000017,"p99":2020.6994999999993,"min":0.0014000000010128133,"max":2029.999499999998,"num":32,"values":[30.0000399999999,20.00000000000091,30,20,20.00000000000091,19.999400000000605,20,1989.9995000000017,20.000499999998283,20.001000000000204,19.99959999999919,20.00039999999717,20.000800000001618,40.00129999999626,40,30.000499999998283,1760.0010000000002,59.99899999999616,0.0014000000010128133,9.999999999996362,1999.9995000000017,30.00050000000192,29.99899999999616,40.00149999999849,60.00199999999313,70.00139999999374,150,2029.999499999998,60.00050000000192,20.00300000000425,60.00150000000576,50.002300000000105]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":5.0416667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":3.6666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":6.1875},{"product":"llm_token_surcharge","cost":3.7},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.4583333}],"total_duration_seconds":55,"total_duration_unit_price":0.3464394,"combined_cost":19.0541667},"call_analysis":{"call_summary":"The agent successfully reached Payam and confirmed his identity. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 102
CALL ID: call_0f1c3b59da9563bf28b513db7fe
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
{"contacts":[{"cdate":"2025-08-14T09:08:59-05:00","email":"NO-EMAIL1322@DUMMY.COM","phone":"5144313257","firstName":"Payam","lastName":"Adib","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1676189302","ua":"okhttp\/3.14.1","hash":"068c825adc1df2b4620f5cb7961f268b","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"178","rating_tstamp":"2025-12-18","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-04-03T09:53:36-05:00","udate":"2026-04-03T10:01:11-05:00","edate":"2026-04-03T09:53:33-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-14 09:08:59","updated_utc_timestamp":"2026-04-03 10:01:11","created_timestamp":"2025-08-14 09:08:59","updated_timestamp":"2026-04-03 10:01:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-02 08:59:08","last_open_date":"2025-12-18 08:58:01","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/automationEntryCounts"},"id":"102","organization":null}],"fieldValue":{"contact":"102","field":"77","value":"Webinar Registration Interest Confirmed","cdate":"2025-12-17T10:49:14-06:00","udate":"2026-04-03T10:01:11-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/262769\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/262769\/field"},"owner":"102","id":"262769"}}
FIELD 36 → HTTP 200
{"contacts":[{"cdate":"2025-08-14T09:08:59-05:00","email":"NO-EMAIL1322@DUMMY.COM","phone":"5144313257","firstName":"Payam","lastName":"Adib","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"1676189302","ua":"okhttp\/3.14.1","hash":"068c825adc1df2b4620f5cb7961f268b","socialdata_lastcheck":null,"email_local":"","email_domain":"DUMMY.COM","sentcnt":"178","rating_tstamp":"2025-12-18","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-04-03T09:53:36-05:00","udate":"2026-04-03T10:01:11-05:00","edate":"2026-04-03T09:53:33-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-14 09:08:59","updated_utc_timestamp":"2026-04-03 10:01:11","created_timestamp":"2025-08-14 09:08:59","updated_timestamp":"2026-04-03 10:01:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-10-02 08:59:08","last_open_date":"2025-12-18 08:58:01","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/102\/automationEntryCounts"},"id":"102","organization":null}],"fieldValue":{"contact":"102","field":"36","value":"2026 Mar 26 agent invited Gil to webinar, user declined due to lack of time, no callback scheduled\n2026 Mar 26 contact declined invitation to webinar due to lack of time\n2026 Mar 26 contact registered for webinar and confirmed email g@directobjective.ca\n2026 Mar 27 call to Gil about webinar invitation; Gil refused to attend\n2026 Mar 27 contact agreed to webinar registration and updated email to payam@directobjective.ca\n2026 Mar 30 contact registered for webinar and confirmed email payam@directobjective.ca\n2026 Mar 30 contact declined webinar invitation but requested email with information\n2026 Mar 30 agent introduced AtmanCo and invited Payam to a webinar, call ended early\n2026 Mar 30 contact declined webinar registration but requested email invitation sent\n2026 Mar 30 contact confirmed email and received webinar invitation email\n2026 Mar 30 contact registered for webinar - email confirmed payam@directobjective.ca\n2026 Mar 30 contact registered for webinar - email payam@directobjective.ca\n2026 Mar 30 contact registered for webinar - email confirmed\n2026 Mar 30 contact registered for webinar - email confirmed\n2026 Apr 03 invited Payam to webinar, he agreed but declined to share email for registration\n2026 Apr 03 contact confirmed identity and agreed to sign up for webinar, email confirmation requested","cdate":"2026-03-26T15:41:30-05:00","udate":"2026-04-03T10:01:11-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/364818\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/364818\/field"},"owner":"102","id":"364818"}}
FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-03 11:42:04
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a52ce05429f18c76f12ed7545b0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Payam","last_name":"Adib","full_name":"Payam Adib","contact_id":"102","email":"NO-EMAIL1322@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Mar 26 agent invited Gil to webinar, user declined due to lack of time, no callback scheduled\n2026 Mar 26 contact declined invitation to webinar due to lack of time\n2026 Mar 26 contact registered for webinar and confirmed email g@directobjective.ca\n2026 Mar 27 call to Gil about webinar invitation; Gil refused to attend\n2026 Mar 27 contact agreed to webinar registration and updated email to payam@directobjective.ca\n2026 Mar 30 contact registered for webinar and confirmed email payam@directobjective.ca\n2026 Mar 30 contact declined webinar invitation but requested email with information\n2026 Mar 30 agent introduced AtmanCo and invited Payam to a webinar, call ended early\n2026 Mar 30 contact declined webinar registration but requested email invitation sent\n2026 Mar 30 contact confirmed email and received webinar invitation email\n2026 Mar 30 contact registered for webinar - email confirmed payam@directobjective.ca\n2026 Mar 30 contact registered for webinar - email payam@directobjective.ca\n2026 Mar 30 contact registered for webinar - email confirmed\n2026 Mar 30 contact registered for webinar - email confirmed\n2026 Apr 03 invited Payam to webinar, he agreed but declined to share email for registration\n2026 Apr 03 contact confirmed identity and agreed to sign up for webinar, email confirmation requested","extension":"","toronto_current_time":"2026-04-03T11:00:00-04:00","called_by":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a52ce05429f18c76f12ed7545b0","X-RetellAI-SipTraceId":"call_a52ce05429f18c76f12ed7545b0","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775230841272,"end_timestamp":1775230916434,"duration_ms":75162,"transcript":"Agent: Hello, may I please speak with Payam?\nUser: Hello? This is Bayon speaking. \nAgent: Hello, am I speaking with Payam?\nUser: Yes. \nAgent: Hello Payam. My name is Ellen, and I’m calling on behalf of AtmanCo.\nUser: Alright. \nAgent: I’m confident that you are aware of the dramatic market changes in the sales process lately \nUser: Yeah. Sign me up, please. \nAgent: Great! Before I register you, could you please provide the best email address to reach you?\nUser: You mean you don't have my email? \nAgent: We currently have a placeholder on file, so I want to make sure we have the correct email for you. Could you please provide the best email address to reach you?\nUser: What's the email that you have on file? \nAgent: At the moment, we have a placeholder and not a real email address on file. Could you please provide your best email address?\nUser: I'm not comfortable sharing my email with you. \nAgent: Without an email, I won’t be able to send the information. May I have your email address, please? Your information \nUser: No. \nAgent: will only be used for professional communication and will not be shared anywhere.\nUser: No. Sorry. \nAgent: Thank you for taking the time to speak with me today. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Payam?","words":[{"word":"Hello, ","start":1.086,"end":1.469},{"word":"may ","start":1.469,"end":1.632},{"word":"I ","start":1.632,"end":1.713},{"word":"please ","start":1.713,"end":1.992},{"word":"speak ","start":1.992,"end":2.247},{"word":"with ","start":2.247,"end":2.41},{"word":"Payam?","start":2.41,"end":3.106}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? This is Bayon speaking. ","words":[{"word":"Hello? ","start":0.7479999700000001,"end":1.1480000000000001},{"word":"This ","start":3.9379998,"end":4.178},{"word":"is ","start":4.178,"end":4.337999999999999},{"word":"Bayon ","start":4.337999999999999,"end":4.7379999999999995},{"word":"speaking. 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","words":[{"word":"You ","start":33.088,"end":33.408},{"word":"mean ","start":33.408,"end":33.648002999999996},{"word":"you ","start":33.648002999999996,"end":33.808003},{"word":"don't ","start":33.808003,"end":33.968002},{"word":"have ","start":33.968002,"end":34.208},{"word":"my ","start":34.208,"end":34.368},{"word":"email? ","start":34.368,"end":34.687999999999995}]},{"role":"agent","content":"We currently have a placeholder on file, so I want to make sure we have the correct email for you. 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","words":[{"word":"What's ","start":44.258003,"end":44.658},{"word":"the ","start":44.658,"end":44.818},{"word":"email ","start":44.818,"end":45.218002},{"word":"that ","start":45.218002,"end":45.458},{"word":"you ","start":45.458,"end":45.618},{"word":"have ","start":45.618,"end":45.778},{"word":"on ","start":45.778,"end":46.018},{"word":"file? ","start":46.018,"end":46.258003}]},{"role":"agent","content":"At the moment, we have a placeholder and not a real email address on file. 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","words":[{"word":"No. ","start":70.048,"end":70.44800000000001},{"word":"Sorry. ","start":70.44800000000001,"end":70.768}]},{"role":"agent","content":"Thank you for taking the time to speak with me today. Goodbye.","words":[{"word":"Thank ","start":72.284,"end":72.562},{"word":"you ","start":72.562,"end":72.69},{"word":"for ","start":72.69,"end":72.829},{"word":"taking ","start":72.829,"end":73.12},{"word":"the ","start":73.12,"end":73.212},{"word":"time ","start":73.212,"end":73.41},{"word":"to ","start":73.41,"end":73.491},{"word":"speak ","start":73.491,"end":73.712},{"word":"with ","start":73.712,"end":73.863},{"word":"me ","start":73.863,"end":73.979},{"word":"today. 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My name is Ellen, and I’m calling on behalf of AtmanCo.","words":[{"word":"Hello ","start":11.647,"end":11.984},{"word":"Payam.","start":11.984,"end":12.599},{"word":" My ","start":12.611125,"end":12.785125},{"word":"name ","start":12.785125,"end":12.936125},{"word":"is ","start":12.936125,"end":13.040125},{"word":"Ellen, ","start":13.040125,"end":13.330125},{"word":"and ","start":13.330125,"end":13.458125},{"word":"I’m ","start":13.458125,"end":13.609125},{"word":"calling ","start":13.609125,"end":13.923125},{"word":"on ","start":13.923125,"end":14.015125},{"word":"behalf ","start":14.015125,"end":14.387125},{"word":"of ","start":14.387125,"end":14.561125},{"word":"AtmanCo.","start":14.561125,"end":15.385125}],"metadata":{"response_id":4}},{"role":"user","content":"Alright. ","words":[{"word":"Alright. ","start":17.948,"end":18.348}]},{"role":"agent","content":"I’m confident that you are aware of the dramatic market changes in the sales process lately ","words":[{"word":"I’m ","start":20.111,"end":20.343},{"word":"confident ","start":20.343,"end":20.831},{"word":"that ","start":20.831,"end":21.04},{"word":"you ","start":21.04,"end":21.283},{"word":"are ","start":21.283,"end":21.562},{"word":"aware ","start":21.562,"end":22.084},{"word":"of ","start":22.084,"end":22.328},{"word":"the ","start":22.328,"end":22.433},{"word":"dramatic ","start":22.433,"end":22.978},{"word":"market ","start":22.978,"end":23.327},{"word":"changes ","start":23.327,"end":23.814},{"word":"in ","start":23.814,"end":23.977},{"word":"the ","start":23.977,"end":24.116},{"word":"sales ","start":24.116,"end":24.511},{"word":"process ","start":24.511,"end":25.045},{"word":"lately ","start":25.045,"end":25.475}],"metadata":{"response_id":5}},{"role":"user","content":"Yeah. Sign me up, please. ","words":[{"word":"Yeah. ","start":25.168,"end":25.567999999999998},{"word":"Sign ","start":25.567999999999998,"end":25.808},{"word":"me ","start":25.808,"end":25.968},{"word":"up, ","start":25.968,"end":26.288},{"word":"please. ","start":26.288,"end":26.368}]},{"role":"agent","content":"Great! Before I register you, could you please provide the best email address to reach you?","words":[{"word":"Great!","start":27.431,"end":28.151},{"word":" Before ","start":28.196916748046874,"end":28.475916748046874},{"word":"I ","start":28.475916748046874,"end":28.556916748046874},{"word":"register ","start":28.556916748046874,"end":28.998916748046874},{"word":"you, ","start":28.998916748046874,"end":29.125916748046876},{"word":"could ","start":29.125916748046876,"end":29.288916748046876},{"word":"you ","start":29.288916748046876,"end":29.404916748046876},{"word":"please ","start":29.404916748046876,"end":29.648916748046876},{"word":"provide ","start":29.648916748046876,"end":29.973916748046875},{"word":"the ","start":29.973916748046875,"end":30.077916748046874},{"word":"best ","start":30.077916748046874,"end":30.344916748046874},{"word":"email ","start":30.344916748046874,"end":30.611916748046873},{"word":"address ","start":30.611916748046873,"end":30.925916748046873},{"word":"to ","start":30.925916748046873,"end":31.099916748046876},{"word":"reach ","start":31.099916748046876,"end":31.354916748046875},{"word":"you?","start":31.354916748046875,"end":31.772916748046875}],"metadata":{"response_id":6}},{"role":"user","content":"You mean you don't have my email? ","words":[{"word":"You ","start":33.088,"end":33.408},{"word":"mean ","start":33.408,"end":33.648002999999996},{"word":"you ","start":33.648002999999996,"end":33.808003},{"word":"don't ","start":33.808003,"end":33.968002},{"word":"have ","start":33.968002,"end":34.208},{"word":"my ","start":34.208,"end":34.368},{"word":"email? ","start":34.368,"end":34.687999999999995}]},{"role":"agent","content":"We currently have a placeholder on file, so I want to make sure we have the correct email for you. Could you please provide the best email address to reach you?","words":[{"word":"We ","start":36.389,"end":36.552},{"word":"currently ","start":36.552,"end":36.877},{"word":"have ","start":36.877,"end":37.016},{"word":"a ","start":37.016,"end":37.074},{"word":"placeholder ","start":37.074,"end":37.562},{"word":"on ","start":37.562,"end":37.678},{"word":"file, ","start":37.678,"end":37.98},{"word":"so ","start":37.98,"end":38.119},{"word":"I ","start":38.119,"end":38.177},{"word":"want ","start":38.177,"end":38.316},{"word":"to ","start":38.316,"end":38.398},{"word":"make ","start":38.398,"end":38.525},{"word":"sure ","start":38.525,"end":38.699},{"word":"we ","start":38.699,"end":38.804},{"word":"have ","start":38.804,"end":38.955},{"word":"the ","start":38.955,"end":39.048},{"word":"correct ","start":39.048,"end":39.35},{"word":"email ","start":39.35,"end":39.617},{"word":"for ","start":39.617,"end":39.802},{"word":"you.","start":39.802,"end":40.22},{"word":" Could ","start":40.243375,"end":40.452375},{"word":"you ","start":40.452375,"end":40.580375},{"word":"please ","start":40.580375,"end":40.940375},{"word":"provide ","start":40.940375,"end":41.311375},{"word":"the ","start":41.311375,"end":41.427375},{"word":"best ","start":41.427375,"end":41.729375},{"word":"email ","start":41.729375,"end":42.043375},{"word":"address ","start":42.043375,"end":42.391375},{"word":"to ","start":42.391375,"end":42.519375},{"word":"reach ","start":42.519375,"end":42.774375},{"word":"you?","start":42.774375,"end":43.146375}],"metadata":{"response_id":8}},{"role":"user","content":"What's the email that you have on file? ","words":[{"word":"What's ","start":44.258003,"end":44.658},{"word":"the ","start":44.658,"end":44.818},{"word":"email ","start":44.818,"end":45.218002},{"word":"that ","start":45.218002,"end":45.458},{"word":"you ","start":45.458,"end":45.618},{"word":"have ","start":45.618,"end":45.778},{"word":"on ","start":45.778,"end":46.018},{"word":"file? ","start":46.018,"end":46.258003}]},{"role":"agent","content":"At the moment, we have a placeholder and not a real email address on file. Could you please provide your best email address?","words":[{"word":"At ","start":48.171,"end":48.357},{"word":"the ","start":48.357,"end":48.473},{"word":"moment, ","start":48.473,"end":48.821},{"word":"we ","start":48.821,"end":48.961},{"word":"have ","start":48.961,"end":49.146},{"word":"a ","start":49.146,"end":49.204},{"word":"placeholder ","start":49.204,"end":49.866},{"word":"and ","start":49.866,"end":50.029},{"word":"not ","start":50.029,"end":50.215},{"word":"a ","start":50.215,"end":50.296},{"word":"real ","start":50.296,"end":50.54},{"word":"email ","start":50.54,"end":50.83},{"word":"address ","start":50.83,"end":51.178},{"word":"on ","start":51.178,"end":51.329},{"word":"file.","start":51.329,"end":51.944},{"word":" Could ","start":51.990375,"end":52.176375},{"word":"you ","start":52.176375,"end":52.292375},{"word":"please ","start":52.292375,"end":52.536375},{"word":"provide ","start":52.536375,"end":52.861375},{"word":"your ","start":52.861375,"end":53.001375},{"word":"best ","start":53.001375,"end":53.221375},{"word":"email ","start":53.221375,"end":53.500375},{"word":"address?","start":53.500375,"end":54.220375}],"metadata":{"response_id":9}},{"role":"user","content":"I'm not comfortable sharing my email with you. ","words":[{"word":"I'm ","start":55.178,"end":55.577999999999996},{"word":"not ","start":55.577999999999996,"end":55.818},{"word":"comfortable ","start":55.818,"end":56.298},{"word":"sharing ","start":56.298,"end":56.778},{"word":"my ","start":56.778,"end":57.098},{"word":"email ","start":57.098,"end":57.418},{"word":"with ","start":57.418,"end":57.577999999999996},{"word":"you. ","start":57.687999999999995,"end":57.928}]},{"role":"agent","content":"Without an email, I won’t be able to send the information. May I have your email address, please? Your information ","words":[{"word":"Without ","start":59.324,"end":59.661},{"word":"an ","start":59.661,"end":59.765},{"word":"email, ","start":59.765,"end":60.09},{"word":"I ","start":60.09,"end":60.148},{"word":"won’t ","start":60.148,"end":60.346},{"word":"be ","start":60.346,"end":60.427},{"word":"able ","start":60.427,"end":60.601},{"word":"to ","start":60.601,"end":60.694},{"word":"send ","start":60.694,"end":60.891},{"word":"the ","start":60.891,"end":60.984},{"word":"information.","start":60.984,"end":61.855},{"word":" May ","start":61.867083251953126,"end":62.11008325195313},{"word":"I ","start":62.11008325195313,"end":62.227083251953125},{"word":"have ","start":62.227083251953125,"end":62.42408325195313},{"word":"your ","start":62.42408325195313,"end":62.61008325195313},{"word":"email ","start":62.61008325195313,"end":62.935083251953124},{"word":"address, ","start":62.935083251953124,"end":63.32908325195312},{"word":"please?","start":63.32908325195312,"end":63.99108325195313},{"word":" Your ","start":64.03733325195313,"end":64.25833325195312},{"word":"information ","start":64.25833325195312,"end":64.72233325195313}],"metadata":{"response_id":10}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":64.75800000000001,"end":65.078}]},{"role":"agent","content":"will only be used for professional communication and will not be shared anywhere.","words":[{"word":"will ","start":64.72233325195313,"end":64.92033325195312},{"word":"only ","start":64.92033325195312,"end":65.17533325195312},{"word":"be ","start":65.17533325195312,"end":65.31533325195312},{"word":"used ","start":65.31533325195312,"end":65.53533325195312},{"word":"for ","start":65.53533325195312,"end":65.67433325195313},{"word":"professional ","start":65.67433325195313,"end":66.15033325195313},{"word":"communication ","start":66.15033325195313,"end":66.88233325195313},{"word":"and ","start":66.88233325195313,"end":67.04433325195312},{"word":"will ","start":67.04433325195312,"end":67.25333325195312},{"word":"not ","start":67.25333325195312,"end":67.43933325195313},{"word":"be ","start":67.43933325195313,"end":67.56733325195313},{"word":"shared ","start":67.56733325195313,"end":68.03133325195313},{"word":"anywhere.","start":68.03133325195313,"end":68.72833325195313}],"metadata":{"response_id":10}},{"role":"user","content":"No. Sorry. ","words":[{"word":"No. ","start":70.048,"end":70.44800000000001},{"word":"Sorry. ","start":70.44800000000001,"end":70.768}]},{"role":"agent","content":"Thank you for taking the time to speak with me today. Goodbye.","words":[{"word":"Thank ","start":72.284,"end":72.562},{"word":"you ","start":72.562,"end":72.69},{"word":"for ","start":72.69,"end":72.829},{"word":"taking ","start":72.829,"end":73.12},{"word":"the ","start":73.12,"end":73.212},{"word":"time ","start":73.212,"end":73.41},{"word":"to ","start":73.41,"end":73.491},{"word":"speak ","start":73.491,"end":73.712},{"word":"with ","start":73.712,"end":73.863},{"word":"me ","start":73.863,"end":73.979},{"word":"today. ","start":73.979,"end":74.49},{"word":"Goodbye.","start":74.53554174804688,"end":75.13954174804688}],"metadata":{"response_id":12}},{"role":"tool_call_invocation","tool_call_id":"e8c8d231661d70b9","name":"end_call","arguments":"{\"execution_message\":\"Thank you for taking the time to speak with me today. Goodbye.\"}","time_sec":75.158,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/5f08aa9f82cc99b007a9bfb24e6dce58fee4b13984e62b2ec7ec50fa2c87319f/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/5f08aa9f82cc99b007a9bfb24e6dce58fee4b13984e62b2ec7ec50fa2c87319f/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5f08aa9f82cc99b007a9bfb24e6dce58fee4b13984e62b2ec7ec50fa2c87319f/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5f08aa9f82cc99b007a9bfb24e6dce58fee4b13984e62b2ec7ec50fa2c87319f/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":721.5,"p90":853.9,"p95":898.4499999999999,"p99":934.09,"min":387,"max":943,"num":10,"values":[665,738,387,771,943,469,696,844,809,705]},"e2e":{"p50":1574,"p90":1765.9980224609376,"p95":1797.4991333007813,"p99":1822.7000219726563,"min":947,"max":1829.000244140625,"num":8,"values":[1829.000244140625,1563,1635,947,1585,1738.9970703125,1280,1446]},"tts":{"p50":292.5,"p90":646.0999999999999,"p95":700.5499999999998,"p99":744.11,"min":184,"max":755,"num":10,"values":[303,755,190,196,447,184,282,345,271,634]},"knowledge_base":{"p50":97,"p90":105.8,"p95":122.39999999999995,"p99":142.07999999999996,"min":50,"max":147,"num":13,"values":[94,104,106,97,98,66,53,103,65,56,147,105,50]},"asr":{"p50":30,"p90":61.999649999997956,"p95":223.50016999999474,"p99":2012.199862000002,"min":10.001399999993737,"max":2019.9976000000024,"num":40,"values":[40,20,20,20,30,20.000299999999697,30.00029999999788,40.00049999999828,39.99949999999808,40,40.001000000000204,59.99949999999808,19.99760000000242,30,20.000999999996566,19.99949999999808,19.997999999999593,2019.9976000000024,80.00099999999657,30.001400000001013,30,20.00239999999758,50.00100000000384,20.001799999998184,30.00050000000192,40.00239999999758,29.998500000001513,50.00100000000384,19.99949999999808,19.998200000001816,19.999000000003434,10.001399999993737,30,130,20.00076000000263,39.998200000001816,10.003700000001118,20.005999999993946,2000.0034000000014,29.99659999999858]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":6.9666667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":5.0666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":8.55},{"product":"llm_token_surcharge","cost":5.4},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.6333333}],"total_duration_seconds":76,"total_duration_unit_price":0.3502193,"combined_cost":26.6166667},"call_analysis":{"call_summary":"The agent successfully reached Payam and introduced the purpose of the call. 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The call followed the correct question order without violations.","Skip Logic Accuracy":"100%. The call followed correct logical branching based on user responses.","Verbatim Survey Compliance":"100%. The agent used correct phrasing for questions and statements as per script.","Mandatory Phrase Detection":"Yes. The agent included the approved closing sentence and necessary phrases with over 75% compliance.","Debug Analytical Variables":"Call Flow Completion Rate is 90% because the official opening was delivered after confirming identity (+5%), the agent asked all required questions except the email which was refused (-5%), a valid outcome was assigned (+5%), and the approved closing was spoken (+5%). Official Opening Gate Accuracy is 100% as the opening was only after identity confirmation. Survey Order Integrity Score is 100% as questions were asked in correct order. Skip Logic Accuracy is 100% as the call flow followed correct branching. Verbatim Survey Compliance is 100% due to exact or close match of scripted phrases. Mandatory Phrase Detection is Yes because required phrases and closing were present.","IVR_detector":"No","call_sequence":"Refused communication","Webinar_refusal_reason":"10. General Disinterest / Hard Refusal","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5125,5133,5133,5150,5150,6159,6264,5734,5734,5978,6387,5986,5988],"average":5686.2307692307695,"num_requests":13},"tool_calls":[{"tool_call_id":"e8c8d231661d70b9","name":"end_call","type":"end_call","start_time_sec":75.158}],"from_number":"+14374657779","to_number":"+15144313257","direction":"outbound"},"event_timestamp":1775230924584}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 102
CALL ID: call_a52ce05429f18c76f12ed7545b0
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 101 → HTTP 201
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-03 11:43:48
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_8d3d2f1972e2d8ac67ff01f1040","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Payam","last_name":"Adib","full_name":"Payam Adib","contact_id":"102","email":"NO-EMAIL1322@DUMMY.COM","orgname":"","bloc_notes_ac":"2026 Mar 26 agent invited Gil to webinar, user declined due to lack of time, no callback scheduled\n2026 Mar 26 contact declined invitation to webinar due to lack of time\n2026 Mar 26 contact registered for webinar and confirmed email g@directobjective.ca\n2026 Mar 27 call to Gil about webinar invitation; Gil refused to attend\n2026 Mar 27 contact agreed to webinar registration and updated email to payam@directobjective.ca\n2026 Mar 30 contact registered for webinar and confirmed email payam@directobjective.ca\n2026 Mar 30 contact declined webinar invitation but requested email with information\n2026 Mar 30 agent introduced AtmanCo and invited Payam to a webinar, call ended early\n2026 Mar 30 contact declined webinar registration but requested email invitation sent\n2026 Mar 30 contact confirmed email and received webinar invitation email\n2026 Mar 30 contact registered for webinar - email confirmed payam@directobjective.ca\n2026 Mar 30 contact registered for webinar - email payam@directobjective.ca\n2026 Mar 30 contact registered for webinar - email confirmed\n2026 Mar 30 contact registered for webinar - email confirmed\n2026 Apr 03 invited Payam to webinar, he agreed but declined to share email for registration\n2026 Apr 03 contact confirmed identity and agreed to sign up for webinar, email confirmation requested\n2026 Apr 03 contact agreed to sign up but refused to provide email for registration","extension":"","toronto_current_time":"2026-04-03T11:40:23-04:00","called_by":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8d3d2f1972e2d8ac67ff01f1040","X-RetellAI-SipTraceId":"call_8d3d2f1972e2d8ac67ff01f1040","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775230959527,"end_timestamp":1775231020123,"duration_ms":60596,"transcript":"User: Hello? \nAgent: Hello, may I please speak with Payam?\nUser: Yes. This is him. \nAgent: Hello Payam. My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that \nUser: Yeah. \nAgent: you are aware \nUser: Please sign me up. \nAgent: Great, thank you! Could you please provide the best email address to reach you?\nUser: What is the email that you have on file? \nAgent: Currently, I don’t have a valid email address on file for you. Could you please provide the best email address to reach you?\nUser: Yeah. Sure. It's p a y a m at direct objective dot c a. \nAgent: Just to confirm, that’s p a y a m at direct objective dot C A, correct?\nUser: That's correct. \nAgent: Perfect. You’ll receive an email with all the information you need about the webinar, including the join link. Thank you for taking the \nUser: Alright. \nAgent: time to speak with me today. Goodbye.\n","transcript_object":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":0.8220000000000001,"end":1.222}]},{"role":"agent","content":"Hello, may I please speak with Payam?","words":[{"word":"Hello, ","start":1.74,"end":2.123},{"word":"may ","start":2.123,"end":2.309},{"word":"I ","start":2.309,"end":2.413},{"word":"please ","start":2.413,"end":2.669},{"word":"speak ","start":2.669,"end":2.889},{"word":"with ","start":2.889,"end":3.052},{"word":"Payam?","start":3.052,"end":3.597}],"metadata":{"response_id":0}},{"role":"user","content":"Yes. This is him. ","words":[{"word":"Yes. ","start":4.612,"end":5.2520003},{"word":"This ","start":5.2520003,"end":5.492},{"word":"is ","start":5.492,"end":5.652},{"word":"him. ","start":5.652,"end":5.8119997}]},{"role":"agent","content":"Hello Payam. My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that ","words":[{"word":"Hello ","start":7.638,"end":7.975},{"word":"Payam.","start":7.975,"end":8.683},{"word":" My ","start":8.729,"end":8.869},{"word":"name ","start":8.869,"end":9.066},{"word":"is ","start":9.066,"end":9.229},{"word":"Ellen, ","start":9.229,"end":9.6},{"word":"and ","start":9.6,"end":9.774},{"word":"I’m ","start":9.774,"end":9.937},{"word":"calling ","start":9.937,"end":10.25},{"word":"on ","start":10.25,"end":10.355},{"word":"behalf ","start":10.355,"end":10.645},{"word":"of ","start":10.645,"end":10.761},{"word":"AtmanCo.\n","start":10.761,"end":11.423},{"word":"\n","start":11.422958251953125,"end":11.422958251953125},{"word":"I’m ","start":11.457958251953125,"end":11.712958251953125},{"word":"confident ","start":11.712958251953125,"end":12.200958251953125},{"word":"that ","start":12.200958251953125,"end":12.351958251953125}],"metadata":{"response_id":2}},{"role":"user","content":"Yeah. ","words":[{"word":"Yeah. ","start":12.452,"end":12.852}]},{"role":"agent","content":"you are aware ","words":[{"word":"you ","start":12.351958251953125,"end":12.490958251953124},{"word":"are ","start":12.490958251953124,"end":12.641958251953126},{"word":"aware ","start":12.641958251953126,"end":13.059958251953125}],"metadata":{"response_id":2}},{"role":"user","content":"Please sign me up. ","words":[{"word":"Please ","start":12.852,"end":13.092},{"word":"sign ","start":13.092,"end":13.332},{"word":"me ","start":13.332,"end":13.492},{"word":"up. ","start":13.492,"end":13.652}]},{"role":"agent","content":"Great, thank you! Could you please provide the best email address to reach you?","words":[{"word":"Great, ","start":15.746,"end":16.036},{"word":"thank ","start":16.036,"end":16.28},{"word":"you!","start":16.28,"end":16.652},{"word":" Could ","start":16.697666748046874,"end":16.906666748046874},{"word":"you ","start":16.906666748046874,"end":17.023666748046875},{"word":"please ","start":17.023666748046875,"end":17.290666748046874},{"word":"provide ","start":17.290666748046874,"end":17.615666748046873},{"word":"the ","start":17.615666748046873,"end":17.719666748046876},{"word":"best ","start":17.719666748046876,"end":17.963666748046876},{"word":"email ","start":17.963666748046876,"end":18.288666748046875},{"word":"address ","start":18.288666748046875,"end":18.636666748046874},{"word":"to ","start":18.636666748046874,"end":18.764666748046874},{"word":"reach ","start":18.764666748046874,"end":18.996666748046874},{"word":"you?","start":18.996666748046874,"end":19.437666748046876}],"metadata":{"response_id":3}},{"role":"user","content":"What is the email that you have on file? ","words":[{"word":"What ","start":21.272,"end":21.592001},{"word":"is ","start":21.592001,"end":21.832001},{"word":"the ","start":21.832001,"end":22.392},{"word":"email ","start":22.392,"end":22.872},{"word":"that ","start":22.872,"end":23.112},{"word":"you ","start":23.112,"end":23.272002},{"word":"have ","start":23.272002,"end":23.512},{"word":"on ","start":23.512,"end":23.752001},{"word":"file? ","start":23.752001,"end":23.992001}]},{"role":"agent","content":"Currently, I don’t have a valid email address on file for you. Could you please provide the best email address to reach you?","words":[{"word":"Currently, ","start":27.606,"end":28.024},{"word":"I ","start":28.024,"end":28.082},{"word":"don’t ","start":28.082,"end":28.256},{"word":"have ","start":28.256,"end":28.384},{"word":"a ","start":28.384,"end":28.454},{"word":"valid ","start":28.454,"end":28.744},{"word":"email ","start":28.744,"end":29.011},{"word":"address ","start":29.011,"end":29.336},{"word":"on ","start":29.336,"end":29.487},{"word":"file ","start":29.487,"end":29.766},{"word":"for ","start":29.766,"end":29.963},{"word":"you.","start":29.963,"end":30.323},{"word":" Could ","start":30.368833251953124,"end":30.531833251953124},{"word":"you ","start":30.531833251953124,"end":30.635833251953127},{"word":"please ","start":30.635833251953127,"end":30.856833251953127},{"word":"provide ","start":30.856833251953127,"end":31.193833251953127},{"word":"the ","start":31.193833251953127,"end":31.309833251953126},{"word":"best ","start":31.309833251953126,"end":31.646833251953126},{"word":"email ","start":31.646833251953126,"end":31.959833251953125},{"word":"address ","start":31.959833251953125,"end":32.296833251953124},{"word":"to ","start":32.296833251953124,"end":32.42383325195313},{"word":"reach ","start":32.42383325195313,"end":32.69083325195312},{"word":"you?","start":32.69083325195312,"end":33.10883325195312}],"metadata":{"response_id":4}},{"role":"user","content":"Yeah. Sure. It's p a y a m at direct objective dot c a. ","words":[{"word":"Yeah. ","start":34.361999999999995,"end":34.842},{"word":"Sure. ","start":34.842,"end":35.401999999999994},{"word":"It's ","start":35.722001999999996,"end":36.20200199999999},{"word":"p ","start":36.662,"end":37.062003},{"word":"a ","start":37.062003,"end":37.302},{"word":"y ","start":37.302,"end":37.622},{"word":"a ","start":37.622,"end":37.94199999999999},{"word":"m ","start":37.94199999999999,"end":38.26199999999999},{"word":"at ","start":38.26199999999999,"end":38.742},{"word":"direct ","start":38.742,"end":39.302},{"word":"objective ","start":39.302,"end":39.94199999999999},{"word":"dot ","start":39.94199999999999,"end":40.26199999999999},{"word":"c ","start":40.26199999999999,"end":40.501999999999995},{"word":"a. 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","words":[{"word":"That's ","start":47.472001999999996,"end":47.872},{"word":"correct. ","start":47.872,"end":48.032}]},{"role":"agent","content":"Perfect. You’ll receive an email with all the information you need about the webinar, including the join link. Thank you for taking the ","words":[{"word":"Perfect. 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My name is Ellen, and I’m calling on behalf of AtmanCo.\n\nI’m confident that ","words":[{"word":"Hello ","start":7.638,"end":7.975},{"word":"Payam.","start":7.975,"end":8.683},{"word":" My ","start":8.729,"end":8.869},{"word":"name ","start":8.869,"end":9.066},{"word":"is ","start":9.066,"end":9.229},{"word":"Ellen, ","start":9.229,"end":9.6},{"word":"and ","start":9.6,"end":9.774},{"word":"I’m ","start":9.774,"end":9.937},{"word":"calling ","start":9.937,"end":10.25},{"word":"on ","start":10.25,"end":10.355},{"word":"behalf ","start":10.355,"end":10.645},{"word":"of ","start":10.645,"end":10.761},{"word":"AtmanCo.\n","start":10.761,"end":11.423},{"word":"\n","start":11.422958251953125,"end":11.422958251953125},{"word":"I’m ","start":11.457958251953125,"end":11.712958251953125},{"word":"confident ","start":11.712958251953125,"end":12.200958251953125},{"word":"that ","start":12.200958251953125,"end":12.351958251953125}],"metadata":{"response_id":2}},{"role":"user","content":"Yeah. 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Could you please provide the best email address to reach you?","words":[{"word":"Great, ","start":15.746,"end":16.036},{"word":"thank ","start":16.036,"end":16.28},{"word":"you!","start":16.28,"end":16.652},{"word":" Could ","start":16.697666748046874,"end":16.906666748046874},{"word":"you ","start":16.906666748046874,"end":17.023666748046875},{"word":"please ","start":17.023666748046875,"end":17.290666748046874},{"word":"provide ","start":17.290666748046874,"end":17.615666748046873},{"word":"the ","start":17.615666748046873,"end":17.719666748046876},{"word":"best ","start":17.719666748046876,"end":17.963666748046876},{"word":"email ","start":17.963666748046876,"end":18.288666748046875},{"word":"address ","start":18.288666748046875,"end":18.636666748046874},{"word":"to ","start":18.636666748046874,"end":18.764666748046874},{"word":"reach ","start":18.764666748046874,"end":18.996666748046874},{"word":"you?","start":18.996666748046874,"end":19.437666748046876}],"metadata":{"response_id":3}},{"role":"user","content":"What is the email that you have on file? ","words":[{"word":"What ","start":21.272,"end":21.592001},{"word":"is ","start":21.592001,"end":21.832001},{"word":"the ","start":21.832001,"end":22.392},{"word":"email ","start":22.392,"end":22.872},{"word":"that ","start":22.872,"end":23.112},{"word":"you ","start":23.112,"end":23.272002},{"word":"have ","start":23.272002,"end":23.512},{"word":"on ","start":23.512,"end":23.752001},{"word":"file? ","start":23.752001,"end":23.992001}]},{"role":"agent","content":"Currently, I don’t have a valid email address on file for you. 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Goodbye.\"}","time_sec":60.592,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/7d171f5d05af136b173c0901288d8bcfbe989bcfd3f2491f76ee531bf310c55f/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/7d171f5d05af136b173c0901288d8bcfbe989bcfd3f2491f76ee531bf310c55f/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7d171f5d05af136b173c0901288d8bcfbe989bcfd3f2491f76ee531bf310c55f/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7d171f5d05af136b173c0901288d8bcfbe989bcfd3f2491f76ee531bf310c55f/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":1418,"p90":2505,"p95":2980.5,"p99":3360.9000000000005,"min":694,"max":3456,"num":6,"values":[1343,1246,1493,1554,694,3456]},"e2e":{"p50":1978,"p90":3862.799609375,"p95":3984.3998046875,"p99":4081.6799609375003,"min":1710.000244140625,"max":4106,"num":5,"values":[1710.000244140625,1978,3497.9990234375,1795,4106]},"tts":{"p50":275.5,"p90":844,"p95":1114.5,"p99":1330.9,"min":193,"max":1385,"num":6,"values":[303,198,255,1385,296,193]},"knowledge_base":{"p50":57,"p90":119,"p95":175.5,"p99":220.70000000000005,"min":46,"max":232,"num":11,"values":[49,48,108,66,119,57,51,55,46,77,232]},"asr":{"p50":30.000349999999344,"p90":50.00207000000082,"p95":156.50092499999135,"p99":1996.0994999999996,"min":9.999900000000707,"max":1999.999499999998,"num":40,"values":[20.0000399999999,29.999900000000025,9.999900000000707,20.000200000000405,20.000200000000405,50.0002999999997,40.00049999999828,40,50,30.00039999999899,19.99949999999808,1989.9995000000017,20.00050000000192,20.000999999996566,30.001500000002125,10.000399999997171,20.001000000000204,30.001399999997375,40.0012999999999,19.999000000003434,20.001400000001013,1999.999499999998,20.00050000000192,40.00149999999849,20.00076000000263,30.001499999998487,30.00014999999985,20.000899999999092,19.99949999999808,30.000299999999697,30.001399999993737,30,40.00239999999758,60.000999999996566,40.001799999998184,40.00050000000192,30.00050000000192,50.00200000000041,50.00270000000455,19.99760000000242]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":5.5916667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":4.0666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":6.8625},{"product":"llm_token_surcharge","cost":4.2},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.5083333}],"total_duration_seconds":61,"total_duration_unit_price":0.3480191,"combined_cost":21.2291667},"call_analysis":{"call_summary":"The agent successfully reached Payam and confirmed his identity. Payam agreed to sign up for the webinar and provided his email address, which was updated in the system. The agent confirmed the registration and informed Payam that he would receive an email with webinar details before ending the call.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"int_code":"14","bloc_notes":"2026 Apr 03 contact confirmed identity, updated email to payam@directobjective.ca, and registered for webinar","call_summary_title":"Webinar Registration Completed","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"100%. All required steps were completed including identity confirmation, email update, webinar registration, and proper closing.","Official Opening Gate Accuracy":"100%. Official opening was spoken only after identity confirmation and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked out of order; the flow was straightforward with registration.","Skip Logic Accuracy":"100%. The call followed correct logical branching with no deviations.","Verbatim Survey Compliance":"N/A. No survey questions were asked during this call.","Mandatory Phrase Detection":"Yes. The agent used approved closing sentences and mentioned sending an email with the webinar link.","Debug Analytical Variables":"The call flow completion rate is 100% because the agent confirmed identity, updated contact information, registered the contact for the webinar, and provided an approved closing. Official opening gate accuracy is 100% as the opening was only after identity confirmation. Survey order integrity and skip logic accuracy are 100% since no survey questions were asked and the call focused on registration. Verbatim survey compliance is not applicable as no survey was conducted. Mandatory phrase detection is Yes due to the presence of approved closing and mention of sending an email with the webinar link.","IVR_detector":"No","call_sequence":"Just email sent","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5125,5129,5514,6186,5892,5637,5387,6391],"average":5657.625,"num_requests":8},"tool_calls":[{"tool_call_id":"f42ac3e51c0eca20","name":"update_email","type":"custom","start_time_sec":49.632,"latency_ms":1225.999999999999,"success":true},{"tool_call_id":"6138b618d83f254b","name":"register_zoom_webinar","type":"custom","start_time_sec":49.633,"latency_ms":122.99999999999756,"success":true},{"tool_call_id":"c5cb03abb0934ae5","name":"end_call","type":"end_call","start_time_sec":60.592}],"from_number":"+14374657779","to_number":"+15144313257","direction":"outbound"},"event_timestamp":1775231028429}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 102
CALL ID: call_8d3d2f1972e2d8ac67ff01f1040
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-03 13:03:26
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_fda5203295478a927d0e136929e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ryan","last_name":"Andersen","full_name":"Ryan Andersen","contact_id":"6976","email":"ryan.andersen@o1labs.org","orgname":"","bloc_notes_ac":"Dec 15 vm Dec 16 vm Dec 17 vm\n2026 Apr 02 callback scheduled for Ryan on 2024-06-11 at 12:32","extension":"","toronto_current_time":"2026-04-02T17:25:10-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fda5203295478a927d0e136929e","X-RetellAI-SipTraceId":"call_fda5203295478a927d0e136929e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775235797097,"end_timestamp":1775235800311,"duration_ms":3214,"transcript":"User: Google Fi wireless subscriber you have called is not available. \n","transcript_object":[{"role":"user","content":"Google Fi wireless subscriber you have called is not available. ","words":[{"word":"Google ","start":0.032,"end":0.512},{"word":"Fi ","start":0.512,"end":0.83199995},{"word":"wireless ","start":0.83199995,"end":1.2319999},{"word":"subscriber ","start":1.2319999,"end":1.792},{"word":"you ","start":1.792,"end":2.032},{"word":"have ","start":2.032,"end":2.1919998},{"word":"called ","start":2.1919998,"end":2.4319999},{"word":"is ","start":2.4319999,"end":2.6719999},{"word":"not ","start":2.6719999,"end":2.832},{"word":"available. ","start":2.832,"end":3.072}]}],"transcript_with_tool_calls":[{"role":"user","content":"Google Fi wireless subscriber you have called is not available. ","words":[{"word":"Google ","start":0.032,"end":0.512},{"word":"Fi ","start":0.512,"end":0.83199995},{"word":"wireless ","start":0.83199995,"end":1.2319999},{"word":"subscriber ","start":1.2319999,"end":1.792},{"word":"you ","start":1.792,"end":2.032},{"word":"have ","start":2.032,"end":2.1919998},{"word":"called ","start":2.1919998,"end":2.4319999},{"word":"is ","start":2.4319999,"end":2.6719999},{"word":"not ","start":2.6719999,"end":2.832},{"word":"available. ","start":2.832,"end":3.072}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b6148949d577a5268d0cb1053704d7aac3760939f1131cf341bbf64445efe39a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b6148949d577a5268d0cb1053704d7aac3760939f1131cf341bbf64445efe39a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b6148949d577a5268d0cb1053704d7aac3760939f1131cf341bbf64445efe39a/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":621,"p90":621,"p95":621,"p99":621,"min":621,"max":621,"num":1,"values":[621]},"tts":{"p50":289,"p90":289,"p95":289,"p99":289,"min":289,"max":289,"num":1,"values":[289]},"knowledge_base":{"p50":123,"p90":123,"p95":123,"p99":123,"min":123,"max":123,"num":1,"values":[123]},"asr":{"p50":20,"p90":30,"p95":30,"p99":30,"min":0,"max":30,"num":8,"values":[30,30,10,0,20,20,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made to the contact but went to voicemail without leaving a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 03 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No phrases were required as no conversation took place.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 100% as no opening was attempted before identity confirmation. Survey order integrity and skip logic accuracy are 100% by default since no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are also 100% by default due to no conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5113],"average":5113,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17737384135","direction":"outbound"},"event_timestamp":1775235806312}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 6976
CALL ID: call_fda5203295478a927d0e136929e
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-03 13:23:05
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_9b8a98eb9347dd9faf61b448299","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ryan","last_name":"Andersen","full_name":"Ryan Andersen","contact_id":"6976","email":"ryan.andersen@o1labs.org","orgname":"","bloc_notes_ac":"Dec 15 vm Dec 16 vm Dec 17 vm\n2026 Apr 02 callback scheduled for Ryan on 2024-06-11 at 12:32\n2026 Apr 03 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-03T13:02:40-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9b8a98eb9347dd9faf61b448299","X-RetellAI-SipTraceId":"call_9b8a98eb9347dd9faf61b448299","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775236984650,"end_timestamp":1775236984650,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/68d3a81e2f1e294d10cdd4cedd73845cea9806ab6822910a35e0ac22e1757cdc/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+14159857715","direction":"outbound"},"event_timestamp":1775236985717}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 6976
CALL ID: call_9b8a98eb9347dd9faf61b448299
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-03 13:29:39
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e5133f08be694b05aef85ce1a4f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ryan","last_name":"Andersen","full_name":"Ryan Andersen","contact_id":"6976","email":"ryan.andersen@o1labs.org","orgname":"","bloc_notes_ac":"Dec 15 vm Dec 16 vm Dec 17 vm\n2026 Apr 02 callback scheduled for Ryan on 2024-06-11 at 12:32\n2026 Apr 03 call reached voicemail, no message left\n2026-04-03 invalid phone destination, phone: +14159857715","extension":"","toronto_current_time":"2026-04-03T13:22:41-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e5133f08be694b05aef85ce1a4f","X-RetellAI-SipTraceId":"call_e5133f08be694b05aef85ce1a4f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775237373373,"end_timestamp":1775237375978,"duration_ms":2605,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.288,"end":0.6080000000000001},{"word":"call ","start":0.6080000000000001,"end":0.8479999500000001},{"word":"has ","start":0.8479999500000001,"end":1.088},{"word":"been ","start":1.088,"end":1.2479999},{"word":"forwarded ","start":1.2479999,"end":1.568},{"word":"to ","start":1.568,"end":1.808},{"word":"voicemail. ","start":1.808,"end":2.2079998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.288,"end":0.6080000000000001},{"word":"call ","start":0.6080000000000001,"end":0.8479999500000001},{"word":"has ","start":0.8479999500000001,"end":1.088},{"word":"been ","start":1.088,"end":1.2479999},{"word":"forwarded ","start":1.2479999,"end":1.568},{"word":"to ","start":1.568,"end":1.808},{"word":"voicemail. ","start":1.808,"end":2.2079998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/fa60e314be0c651181103bb0f85eee2e83f9d6bc4e255ac9fa8fa3c31d8eff95/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/fa60e314be0c651181103bb0f85eee2e83f9d6bc4e255ac9fa8fa3c31d8eff95/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/fa60e314be0c651181103bb0f85eee2e83f9d6bc4e255ac9fa8fa3c31d8eff95/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":676,"p90":676,"p95":676,"p99":676,"min":676,"max":676,"num":1,"values":[676]},"tts":{"p50":272,"p90":272,"p95":272,"p99":272,"min":272,"max":272,"num":1,"values":[272]},"knowledge_base":{"p50":142,"p90":142,"p95":142,"p99":142,"min":142,"max":142,"num":1,"values":[142]},"asr":{"p50":20,"p90":28.000000000000007,"p95":33.999999999999986,"p99":38.79999999999999,"min":10,"max":40,"num":7,"values":[20,40,20,20,10,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 03 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken, but also no gatekeeper was involved as the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it went to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended immediately at voicemail with no conversation or valid finish. Official Opening Gate Accuracy is 100% because no opening was spoken and no gatekeeper was involved. Survey Order Integrity Score is 100% as no questions were asked, so no order violations. Skip Logic Accuracy is 100% due to no branching. Verbatim Survey Compliance is 100% by default as no questions were asked. Mandatory Phrase Detection is No because no required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5113],"average":5113,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14158604178","direction":"outbound"},"event_timestamp":1775237380111}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 6976
CALL ID: call_e5133f08be694b05aef85ce1a4f
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-03 15:46:52
----------------------------------------
RAW:
(empty)
----------------------------------------
❌ Invalid payload (missing call)