========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:08:18
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_da5aa71f8f462b8a0be1d372a13","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tammy","last_name":"Helle","full_name":"Tammy Helle","contact_id":"2482","email":"tahelle@suncor.com","orgname":"","bloc_notes_ac":"18 November 2025 very long wait - will call back\r\nATM / 21 November 2025 VM\r\nATM / 25 November 2025 VM\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:32:59-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_da5aa71f8f462b8a0be1d372a13","X-RetellAI-SipTraceId":"call_da5aa71f8f462b8a0be1d372a13","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775534893475,"end_timestamp":1775534895826,"duration_ms":2351,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.42699998,"end":0.7469999700000001},{"word":"has ","start":0.7469999700000001,"end":0.987},{"word":"been ","start":0.987,"end":1.147},{"word":"forwarded ","start":1.147,"end":1.547},{"word":"to ","start":1.547,"end":1.7069999999999999},{"word":"voice ","start":1.7069999999999999,"end":1.9469999999999998},{"word":"mail. ","start":1.9469999999999998,"end":2.107}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.42699998,"end":0.7469999700000001},{"word":"has ","start":0.7469999700000001,"end":0.987},{"word":"been ","start":0.987,"end":1.147},{"word":"forwarded ","start":1.147,"end":1.547},{"word":"to ","start":1.547,"end":1.7069999999999999},{"word":"voice ","start":1.7069999999999999,"end":1.9469999999999998},{"word":"mail. ","start":1.9469999999999998,"end":2.107}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/0180cdabc4890f92197da477b362c57df01e7f23a48d13ba1ad15a7d7c82a2e9/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/0180cdabc4890f92197da477b362c57df01e7f23a48d13ba1ad15a7d7c82a2e9/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/0180cdabc4890f92197da477b362c57df01e7f23a48d13ba1ad15a7d7c82a2e9/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":817,"p90":817,"p95":817,"p99":817,"min":817,"max":817,"num":1,"values":[817]},"tts":{"p50":271,"p90":271,"p95":271,"p99":271,"min":271,"max":271,"num":1,"values":[271]},"knowledge_base":{"p50":87,"p90":87,"p95":87,"p99":87,"min":87,"max":87,"num":1,"values":[87]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":6,"values":[21.3125,21.3125,21.3125,21.3125,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of gate accuracy.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it was voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended immediately at voicemail with no conversation. Official Opening Gate Accuracy is 100% because no opening was spoken before identity confirmation, as no human answered. Survey Order Integrity Score and Skip Logic Accuracy are 100% by default since no survey questions or branching occurred. Verbatim Survey Compliance is 100% by default due to no questions asked. Mandatory Phrase Detection is No because no required phrases were present in the voicemail call.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5086],"average":5086,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17808806105","direction":"outbound"},"event_timestamp":1775534899396}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2482
CALL ID: call_da5aa71f8f462b8a0be1d372a13
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
{"contacts":[{"cdate":"2025-08-21T15:44:30-05:00","email":"tahelle@suncor.com","phone":"7808806105","firstName":"Tammy","lastName":"Helle","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"7e99638b63cae744ddccbf2af3d88791","socialdata_lastcheck":null,"email_local":"","email_domain":"suncor.com","sentcnt":"13","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:08:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:30","updated_utc_timestamp":"2026-04-06 23:08:20","created_timestamp":"2025-08-21 15:44:30","updated_timestamp":"2026-04-06 23:08:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 10:30:36","last_open_date":"2025-09-02 10:30:36","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2482\/automationEntryCounts"},"id":"2482","organization":null}],"fieldValue":{"contact":"2482","field":"36","value":"18 November 2025 very long wait - will call back\r\nATM \/ 21 November 2025 VM\r\nATM \/ 25 November 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","cdate":"2025-10-22T15:17:19-05:00","udate":"2026-04-06T23:08:20-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/98350\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/98350\/field"},"owner":"2482","id":"98350"}}
FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:08:27
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_abb4d918a7e9725d28c0d88d9c7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Dmitry","last_name":"Veretennikov","full_name":"Dmitry Veretennikov","contact_id":"3642","email":"dmitry@unifiedflex.com","orgname":"","bloc_notes_ac":"Oct 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call forwarded to voicemail, no conversation","extension":"","toronto_current_time":"2026-04-02T18:09:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_abb4d918a7e9725d28c0d88d9c7","X-RetellAI-SipTraceId":"call_abb4d918a7e9725d28c0d88d9c7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775534901797,"end_timestamp":1775534903804,"duration_ms":2007,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.031,"end":0.43099997999999995},{"word":"has ","start":0.43099997999999995,"end":0.7509999700000001},{"word":"been ","start":0.7509999700000001,"end":0.911},{"word":"forwarded ","start":0.911,"end":1.2309998999999998},{"word":"to ","start":1.2309998999999998,"end":1.391},{"word":"voice ","start":1.391,"end":1.6309999},{"word":"mail. ","start":1.6309999,"end":1.791}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.031,"end":0.43099997999999995},{"word":"has ","start":0.43099997999999995,"end":0.7509999700000001},{"word":"been ","start":0.7509999700000001,"end":0.911},{"word":"forwarded ","start":0.911,"end":1.2309998999999998},{"word":"to ","start":1.2309998999999998,"end":1.391},{"word":"voice ","start":1.391,"end":1.6309999},{"word":"mail. ","start":1.6309999,"end":1.791}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ac414bb71bde1e314bb4146b90b4f036645b3cc75d2d52ffea31fe2263546fcb/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ac414bb71bde1e314bb4146b90b4f036645b3cc75d2d52ffea31fe2263546fcb/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ac414bb71bde1e314bb4146b90b4f036645b3cc75d2d52ffea31fe2263546fcb/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":64,"p90":64,"p95":64,"p99":64,"min":64,"max":64,"num":1,"values":[64]},"asr":{"p50":0,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":6,"values":[0,0,0,0,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately, so no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call was unsuccessful because it went directly to voicemail without any human interaction, resulting in no official opening, no survey questions asked, and no closing. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5132],"average":5132,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17788830759","direction":"outbound"},"event_timestamp":1775534908414}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3642
CALL ID: call_abb4d918a7e9725d28c0d88d9c7
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:08:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_30fa70d2950dad995ab305aa554","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leah","last_name":"Pfeifer","full_name":"Leah Pfeifer","contact_id":"2324","email":"leah.pfeifer@dialpad.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no human answered","extension":"","toronto_current_time":"2026-04-02T17:54:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_30fa70d2950dad995ab305aa554","X-RetellAI-SipTraceId":"call_30fa70d2950dad995ab305aa554","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775534907026,"end_timestamp":1775534909385,"duration_ms":2359,"transcript":"User: Is available to answer your call at this time. \n","transcript_object":[{"role":"user","content":"Is available to answer your call at this time. ","words":[{"word":"Is ","start":0.266,"end":0.42599998},{"word":"available ","start":0.42599998,"end":0.82599995},{"word":"to ","start":0.82599995,"end":0.986},{"word":"answer ","start":0.986,"end":1.2259999},{"word":"your ","start":1.2259999,"end":1.4659999000000001},{"word":"call ","start":1.4659999000000001,"end":1.6259999},{"word":"at ","start":1.6259999,"end":1.786},{"word":"this ","start":1.786,"end":1.946},{"word":"time. ","start":1.946,"end":2.106}]}],"transcript_with_tool_calls":[{"role":"user","content":"Is available to answer your call at this time. ","words":[{"word":"Is ","start":0.266,"end":0.42599998},{"word":"available ","start":0.42599998,"end":0.82599995},{"word":"to ","start":0.82599995,"end":0.986},{"word":"answer ","start":0.986,"end":1.2259999},{"word":"your ","start":1.2259999,"end":1.4659999000000001},{"word":"call ","start":1.4659999000000001,"end":1.6259999},{"word":"at ","start":1.6259999,"end":1.786},{"word":"this ","start":1.786,"end":1.946},{"word":"time. ","start":1.946,"end":2.106}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/376d60f2973b8ddb799f36f0055a9723a85e06c4f747d67188b7382457c96626/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/376d60f2973b8ddb799f36f0055a9723a85e06c4f747d67188b7382457c96626/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/376d60f2973b8ddb799f36f0055a9723a85e06c4f747d67188b7382457c96626/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":85,"p90":85,"p95":85,"p99":85,"min":85,"max":85,"num":1,"values":[85]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":6,"values":[0,21.3125,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no human answered","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail without any conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not present due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching took place. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of any spoken survey content or phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5126],"average":5126,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16172037602","direction":"outbound"},"event_timestamp":1775534912862}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2324
CALL ID: call_30fa70d2950dad995ab305aa554
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:08:36
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e25e4de2a8ae98fcd5c16a473d7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leann","last_name":"Hamilton","full_name":"Leann Hamilton","contact_id":"4109","email":"leann@skyvenn.com","orgname":"","bloc_notes_ac":"27 October 2025 Wrong number\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:54:43-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e25e4de2a8ae98fcd5c16a473d7","X-RetellAI-SipTraceId":"call_e25e4de2a8ae98fcd5c16a473d7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775534905514,"end_timestamp":1775534908534,"duration_ms":3020,"transcript":"User: You've \nAgent: Hello, may I \nUser: reached Lacey \n","transcript_object":[{"role":"user","content":"You've ","words":[{"word":"You've ","start":1.306,"end":1.706}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.193,"end":1.53},{"word":"may ","start":1.53,"end":1.692},{"word":"I ","start":1.692,"end":1.773}],"metadata":{"response_id":0}},{"role":"user","content":"reached Lacey ","words":[{"word":"reached ","start":1.706,"end":1.946},{"word":"Lacey ","start":1.946,"end":2.266}]}],"transcript_with_tool_calls":[{"role":"user","content":"You've ","words":[{"word":"You've ","start":1.306,"end":1.706}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.193,"end":1.53},{"word":"may ","start":1.53,"end":1.692},{"word":"I ","start":1.692,"end":1.773}],"metadata":{"response_id":0}},{"role":"user","content":"reached Lacey ","words":[{"word":"reached ","start":1.706,"end":1.946},{"word":"Lacey ","start":1.946,"end":2.266}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d8b0a5a8574c34cbf6b465f561b6ea1e67f20bf70f657d41abf4e58fc25e5d03/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d8b0a5a8574c34cbf6b465f561b6ea1e67f20bf70f657d41abf4e58fc25e5d03/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d8b0a5a8574c34cbf6b465f561b6ea1e67f20bf70f657d41abf4e58fc25e5d03/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":828,"p90":828,"p95":828,"p99":828,"min":828,"max":828,"num":1,"values":[828]},"tts":{"p50":271,"p90":271,"p95":271,"p99":271,"min":271,"max":271,"num":1,"values":[271]},"knowledge_base":{"p50":64,"p90":64,"p95":64,"p99":64,"min":64,"max":64,"num":1,"values":[64]},"asr":{"p50":0,"p90":0,"p95":0,"p99":0,"min":0,"max":0,"num":3,"values":[0,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was very brief and disconnected after reaching voicemail without any meaningful conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% as no identity confirmation or official opening was spoken. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching occurred. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5105],"average":5105,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13102793164","direction":"outbound"},"event_timestamp":1775534917267}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4109
CALL ID: call_e25e4de2a8ae98fcd5c16a473d7
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:08:48
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_075bc950b64deeeff991490dc91","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Carlea","last_name":"Cordero","full_name":"Carlea Cordero","contact_id":"2418","email":"carlea.cordero@ufv.ca","orgname":"","bloc_notes_ac":"Nov 19 2025 vm  Nov 24 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_075bc950b64deeeff991490dc91","X-RetellAI-SipTraceId":"call_075bc950b64deeeff991490dc91","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775534922490,"end_timestamp":1775534924743,"duration_ms":2253,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.026,"end":0.34600000000000003},{"word":"has ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"been ","start":0.5860000000000001,"end":0.7459999700000001},{"word":"forwarded ","start":0.7459999700000001,"end":0.986},{"word":"to ","start":0.986,"end":1.2259999},{"word":"voice ","start":1.2259999,"end":1.546},{"word":"mail. ","start":1.546,"end":1.786}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.026,"end":0.34600000000000003},{"word":"has ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"been ","start":0.5860000000000001,"end":0.7459999700000001},{"word":"forwarded ","start":0.7459999700000001,"end":0.986},{"word":"to ","start":0.986,"end":1.2259999},{"word":"voice ","start":1.2259999,"end":1.546},{"word":"mail. ","start":1.546,"end":1.786}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4fe11f830ed654d9187d681f359748f57e1ab1c852d4dfb1befa179fb1a6415b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4fe11f830ed654d9187d681f359748f57e1ab1c852d4dfb1befa179fb1a6415b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4fe11f830ed654d9187d681f359748f57e1ab1c852d4dfb1befa179fb1a6415b/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":50.5,"p90":51.7,"p95":51.85,"p99":51.97,"min":49,"max":52,"num":2,"values":[49,52]},"asr":{"p50":21.3125,"p90":28.15625,"p95":31.578125,"p99":34.315625000000004,"min":0,"max":35,"num":6,"values":[0,21.3125,21.3125,21.3125,21.3125,35]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . None of the required phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. This results in zero scores for completion rate, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5139],"average":5139,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12367887812","direction":"outbound"},"event_timestamp":1775534929107}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2418
CALL ID: call_075bc950b64deeeff991490dc91
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:08:48
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_502d03ebbf452b250a7e5753525","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tom","last_name":"Rivers","full_name":"Tom Rivers","contact_id":"4298","email":"tom@dgacareers.com","orgname":"","bloc_notes_ac":"Maurice Reichberg, Recruitment Manager, 6478964656, , 4168686711, maurice@dgacareers.com\r\nOct 28 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T19:11:02-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_502d03ebbf452b250a7e5753525","X-RetellAI-SipTraceId":"call_502d03ebbf452b250a7e5753525","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775534919731,"end_timestamp":1775534925390,"duration_ms":5659,"transcript":"Agent: Hello, may I please speak with Tom?\nUser: Reached the voice mail of Tom Rivers. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Tom?","words":[{"word":"Hello, ","start":1.212,"end":1.526},{"word":"may ","start":1.526,"end":1.7},{"word":"I ","start":1.7,"end":1.781},{"word":"please ","start":1.781,"end":2.013},{"word":"speak ","start":2.013,"end":2.257},{"word":"with ","start":2.257,"end":2.408},{"word":"Tom?","start":2.408,"end":2.954}],"metadata":{"response_id":0}},{"role":"user","content":"Reached the voice mail of Tom Rivers. ","words":[{"word":"Reached ","start":3.976,"end":4.216},{"word":"the ","start":4.216,"end":4.4559999999999995},{"word":"voice ","start":4.4559999999999995,"end":4.616},{"word":"mail ","start":4.616,"end":4.776},{"word":"of ","start":4.776,"end":4.936},{"word":"Tom ","start":4.936,"end":5.176},{"word":"Rivers. ","start":5.176,"end":5.4159999999999995}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Tom?","words":[{"word":"Hello, ","start":1.212,"end":1.526},{"word":"may ","start":1.526,"end":1.7},{"word":"I ","start":1.7,"end":1.781},{"word":"please ","start":1.781,"end":2.013},{"word":"speak ","start":2.013,"end":2.257},{"word":"with ","start":2.257,"end":2.408},{"word":"Tom?","start":2.408,"end":2.954}],"metadata":{"response_id":0}},{"role":"user","content":"Reached the voice mail of Tom Rivers. ","words":[{"word":"Reached ","start":3.976,"end":4.216},{"word":"the ","start":4.216,"end":4.4559999999999995},{"word":"voice ","start":4.4559999999999995,"end":4.616},{"word":"mail ","start":4.616,"end":4.776},{"word":"of ","start":4.776,"end":4.936},{"word":"Tom ","start":4.936,"end":5.176},{"word":"Rivers. ","start":5.176,"end":5.4159999999999995}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/bc1e68b66ee79c1fabf330a7f9aa0605fc120499a42ac3159933dfee57bb746d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/bc1e68b66ee79c1fabf330a7f9aa0605fc120499a42ac3159933dfee57bb746d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/bc1e68b66ee79c1fabf330a7f9aa0605fc120499a42ac3159933dfee57bb746d/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":863,"p90":863,"p95":863,"p99":863,"min":863,"max":863,"num":1,"values":[863]},"tts":{"p50":232,"p90":232,"p95":232,"p99":232,"min":232,"max":232,"num":1,"values":[232]},"knowledge_base":{"p50":60,"p90":60,"p95":60,"p99":60,"min":60,"max":60,"num":1,"values":[60]},"asr":{"p50":21.312399999999798,"p90":776.937380000001,"p95":1327.6249399999988,"p99":1768.174987999999,"min":0.00010000000020227162,"max":1878.3125,"num":7,"values":[0.00010000000020227162,21.312399999999798,21.312200000000303,21.3125,21.312399999999798,1878.3125,42.687300000000505]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The agent called Tom Rivers but reached his voicemail and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 reached voicemail of Tom Rivers","call_summary_title":"Voicemail reached for Tom Rivers","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The call ended at voicemail without completing the survey or official opening, but the disposition code was assigned.","Official Opening Gate Accuracy":"0%. The official opening was not delivered as the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or matched.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is low (10%) because the call ended at voicemail without any conversation or survey questions. Official Opening Gate Accuracy is 0% since the official opening was not delivered after identity confirmation. Survey Order Integrity Score is 0% as no questions were asked. Skip Logic Accuracy is 0% due to no branching. Verbatim Survey Compliance is 0% because no survey questions were asked. Mandatory Phrase Detection is 0% as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5094],"average":5094,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16047286849","direction":"outbound"},"event_timestamp":1775534929227}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4298
CALL ID: call_502d03ebbf452b250a7e5753525
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:08:50
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1465c1af62b4d5e71a5cad25acd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Niki","last_name":"Schrie","full_name":"Niki Schrie","contact_id":"3457","email":"niki.schrie@fedorukcentre.ca","orgname":"","bloc_notes_ac":"24 October 2025 VM\r\n28 October 2025 VM\r\n30 October 2025 VM\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:33:40-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1465c1af62b4d5e71a5cad25acd","X-RetellAI-SipTraceId":"call_1465c1af62b4d5e71a5cad25acd","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775534925102,"end_timestamp":1775534926953,"duration_ms":1851,"transcript":"User: Sorry. Nikki Schrapp. \n","transcript_object":[{"role":"user","content":"Sorry. Nikki Schrapp. ","words":[{"word":"Sorry. ","start":0.272,"end":0.992},{"word":"Nikki ","start":0.992,"end":1.4719999000000001},{"word":"Schrapp. ","start":1.4719999000000001,"end":1.712}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. Nikki Schrapp. ","words":[{"word":"Sorry. ","start":0.272,"end":0.992},{"word":"Nikki ","start":0.992,"end":1.4719999000000001},{"word":"Schrapp. ","start":1.4719999000000001,"end":1.712}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d8650a482ce70da327a361d26ccef7486933a25b1002cf716b42f5260b893831/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d8650a482ce70da327a361d26ccef7486933a25b1002cf716b42f5260b893831/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d8650a482ce70da327a361d26ccef7486933a25b1002cf716b42f5260b893831/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":726,"p90":726,"p95":726,"p99":726,"min":726,"max":726,"num":1,"values":[726]},"tts":{"p50":239,"p90":239,"p95":239,"p99":239,"min":239,"max":239,"num":1,"values":[239]},"knowledge_base":{"p50":45,"p90":45,"p95":45,"p99":45,"min":45,"max":45,"num":1,"values":[45]},"asr":{"p50":21.3125,"p90":21.3625,"p95":21.36875,"p99":21.37375,"min":0,"max":21.375,"num":3,"values":[21.3125,0,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5791666,"combined_cost":3.1583333},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Nikki Schrapp but went to voicemail and was not answered.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no interaction. Official opening gate accuracy is 0% since the agent did not speak the official opening after identity confirmation. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% as no scripted phrases were delivered. Overall, the call was unsuccessful due to no human answer and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5147],"average":5147,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13069663377","direction":"outbound"},"event_timestamp":1775534931225}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3457
CALL ID: call_1465c1af62b4d5e71a5cad25acd
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:08:51
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_86848a3bbec078ebfaaca037f08","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Kincanon","full_name":"Michelle Kincanon","contact_id":"2323","email":"mkincanon@csustan.edu","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:58:56-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_86848a3bbec078ebfaaca037f08","X-RetellAI-SipTraceId":"call_86848a3bbec078ebfaaca037f08","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775534923532,"end_timestamp":1775534927754,"duration_ms":4222,"transcript":"User: Michelle Concannon. Is not available to take your call. \n","transcript_object":[{"role":"user","content":"Michelle Concannon. Is not available to take your call. ","words":[{"word":"Michelle ","start":0.506,"end":1.066},{"word":"Concannon. ","start":1.066,"end":2.026},{"word":"Is ","start":2.1859998,"end":2.4259999},{"word":"not ","start":2.4259999,"end":2.586},{"word":"available ","start":2.586,"end":3.066},{"word":"to ","start":3.066,"end":3.3859999999999997},{"word":"take ","start":3.3859999999999997,"end":3.626},{"word":"your ","start":3.626,"end":3.7859999999999996},{"word":"call. ","start":3.7859999999999996,"end":3.9459997999999996}]}],"transcript_with_tool_calls":[{"role":"user","content":"Michelle Concannon. Is not available to take your call. ","words":[{"word":"Michelle ","start":0.506,"end":1.066},{"word":"Concannon. ","start":1.066,"end":2.026},{"word":"Is ","start":2.1859998,"end":2.4259999},{"word":"not ","start":2.4259999,"end":2.586},{"word":"available ","start":2.586,"end":3.066},{"word":"to ","start":3.066,"end":3.3859999999999997},{"word":"take ","start":3.3859999999999997,"end":3.626},{"word":"your ","start":3.626,"end":3.7859999999999996},{"word":"call. ","start":3.7859999999999996,"end":3.9459997999999996}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/2235408ea42a77fcb6fedac3e75a1071b727940abb5e067184bb2057df59e38c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/2235408ea42a77fcb6fedac3e75a1071b727940abb5e067184bb2057df59e38c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/2235408ea42a77fcb6fedac3e75a1071b727940abb5e067184bb2057df59e38c/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":853,"p90":853,"p95":853,"p99":853,"min":853,"max":853,"num":1,"values":[853]},"tts":{"p50":234,"p90":234,"p95":234,"p99":234,"min":234,"max":234,"num":1,"values":[234]},"knowledge_base":{"p50":110,"p90":110,"p95":110,"p99":110,"min":110,"max":110,"num":1,"values":[110]},"asr":{"p50":21.312549999999874,"p90":42.68759999999979,"p95":42.687599999999996,"p99":42.68760000000016,"min":21.3125,"max":42.6876000000002,"num":10,"values":[21.3125,21.3125,21.3125,21.3125,21.3125,21.312599999999748,42.6873999999998,42.6875,42.68759999999975,42.6876000000002]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was made to Michelle Concannon, but it went to voicemail and she was not available to take the call.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached - no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"100%. No official opening was spoken since the call was not answered by a human, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. Required phrases were not present as the call was not answered and no script was followed.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, so no official opening or survey questions were asked, resulting in 0% call flow completion. Since no official opening was attempted, gate accuracy is 100%. No survey questions means no order or skip logic violations, so those scores are 100%. No phrases were detected, so mandatory phrase detection is No.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5101],"average":5101,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12096673376","direction":"outbound"},"event_timestamp":1775534932112}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2323
CALL ID: call_86848a3bbec078ebfaaca037f08
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:08:51
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1eedfb5a971e1bad2267d391c84","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"David","last_name":"French","full_name":"David French","contact_id":"357","email":"david@dfrenchadvisors.com","orgname":"","bloc_notes_ac":"Oct 8 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1eedfb5a971e1bad2267d391c84","X-RetellAI-SipTraceId":"call_1eedfb5a971e1bad2267d391c84","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775534926533,"end_timestamp":1775534928945,"duration_ms":2412,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.27999999999999997,"end":0.6000000000000001},{"word":"call ","start":0.6000000000000001,"end":0.83999995},{"word":"has ","start":0.83999995,"end":1.08},{"word":"been ","start":1.08,"end":1.2399999},{"word":"forwarded ","start":1.2399999,"end":1.56},{"word":"to ","start":1.56,"end":1.8},{"word":"voicemail. ","start":1.8,"end":2.12}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.27999999999999997,"end":0.6000000000000001},{"word":"call ","start":0.6000000000000001,"end":0.83999995},{"word":"has ","start":0.83999995,"end":1.08},{"word":"been ","start":1.08,"end":1.2399999},{"word":"forwarded ","start":1.2399999,"end":1.56},{"word":"to ","start":1.56,"end":1.8},{"word":"voicemail. ","start":1.8,"end":2.12}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/f685fd74d7f77db769be002b778e3cba51e345783a8eaba572d65a0087094a7a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f685fd74d7f77db769be002b778e3cba51e345783a8eaba572d65a0087094a7a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f685fd74d7f77db769be002b778e3cba51e345783a8eaba572d65a0087094a7a/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":81,"p90":81,"p95":81,"p99":81,"min":81,"max":81,"num":1,"values":[81]},"asr":{"p50":0,"p90":21.375,"p95":21.375,"p99":21.375,"min":0,"max":21.375,"num":6,"values":[0,0,0,0,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of opening after identity confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred as no conversation took place.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No phrases were expected or spoken due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, the call flow completion rate is 0%. Since no human was reached, the official opening gate accuracy is perfect by default. No survey order or skip logic applies. Verbatim survey compliance and mandatory phrase detection are perfect by default due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5105],"average":5105,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14807358708","direction":"outbound"},"event_timestamp":1775534932717}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 357
CALL ID: call_1eedfb5a971e1bad2267d391c84
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:08:52
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_40fe031108507393174f9126ccf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Afroza","last_name":"Nenshi","full_name":"Afroza Nenshi","contact_id":"2515","email":"anenshi@suncor.com","orgname":"","bloc_notes_ac":"Nov 18 2025 vm  Nob 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_40fe031108507393174f9126ccf","X-RetellAI-SipTraceId":"call_40fe031108507393174f9126ccf","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775534922359,"end_timestamp":1775534928714,"duration_ms":6355,"transcript":"Agent: Hello, may I please speak with \nUser: Hello. You've reached the voice mail of a frozen entry at Suncor Energy. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.131,"end":1.421},{"word":"may ","start":1.421,"end":1.572},{"word":"I ","start":1.572,"end":1.653},{"word":"please ","start":1.653,"end":1.897},{"word":"speak ","start":1.897,"end":2.152},{"word":"with ","start":2.152,"end":2.327}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached the voice mail of a frozen entry at Suncor Energy. ","words":[{"word":"Hello. 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Official opening gate accuracy is zero because the call did not reach a human to confirm identity or deliver the opening. Survey order integrity, skip logic accuracy, and verbatim survey compliance are zero due to no survey questions being asked. Mandatory phrase detection is zero because the call ended at voicemail without any phrases spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5098,5099],"average":5098.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14032964760","direction":"outbound"},"event_timestamp":1775534933272}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2515
CALL ID: call_40fe031108507393174f9126ccf
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:08:56
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_3739b3e1c247eb5450ecaeef90d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lain","last_name":"Mohn","full_name":"Lain Mohn","contact_id":"239","email":"lmohn@layer4tech.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:16-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3739b3e1c247eb5450ecaeef90d","X-RetellAI-SipTraceId":"call_3739b3e1c247eb5450ecaeef90d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775534901939,"end_timestamp":1775534932118,"duration_ms":30179,"transcript":"User: Thank you \nAgent: Hello, may I \nUser: for calling L four Technologies. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 239
CALL ID: call_3739b3e1c247eb5450ecaeef90d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:00
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_979640e3181ab12b685532e1905","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Katherine","last_name":"Johnson","full_name":"Katherine Johnson","contact_id":"8930","email":"k.johnson@gilbaneco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no human contact\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:03:18-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_979640e3181ab12b685532e1905","X-RetellAI-SipTraceId":"call_979640e3181ab12b685532e1905","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775534933199,"end_timestamp":1775534936686,"duration_ms":3487,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.511,"end":0.83099995},{"word":"person ","start":0.83099995,"end":1.071},{"word":"you ","start":1.071,"end":1.311},{"word":"are ","start":1.311,"end":1.4709999},{"word":"trying ","start":1.4709999,"end":1.791},{"word":"to ","start":1.791,"end":1.9509999999999998},{"word":"reach ","start":1.9509999999999998,"end":2.1909998},{"word":"is ","start":2.1909998,"end":2.4309999},{"word":"currently ","start":2.4309999,"end":2.831},{"word":"unavailable. ","start":2.831,"end":3.311}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.511,"end":0.83099995},{"word":"person ","start":0.83099995,"end":1.071},{"word":"you ","start":1.071,"end":1.311},{"word":"are ","start":1.311,"end":1.4709999},{"word":"trying ","start":1.4709999,"end":1.791},{"word":"to ","start":1.791,"end":1.9509999999999998},{"word":"reach ","start":1.9509999999999998,"end":2.1909998},{"word":"is ","start":2.1909998,"end":2.4309999},{"word":"currently ","start":2.4309999,"end":2.831},{"word":"unavailable. ","start":2.831,"end":3.311}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/44d39c46eb6b9a66dc78562baaf5ecc9c4da8e3c4bc1923ba072f1705bb4ae83/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/44d39c46eb6b9a66dc78562baaf5ecc9c4da8e3c4bc1923ba072f1705bb4ae83/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/44d39c46eb6b9a66dc78562baaf5ecc9c4da8e3c4bc1923ba072f1705bb4ae83/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":645,"p90":645,"p95":645,"p99":645,"min":645,"max":645,"num":1,"values":[645]},"tts":{"p50":234,"p90":234,"p95":234,"p99":234,"min":234,"max":234,"num":1,"values":[234]},"knowledge_base":{"p50":80,"p90":80,"p95":80,"p99":80,"min":80,"max":80,"num":1,"values":[80]},"asr":{"p50":21.375,"p90":21.375,"p95":21.375,"p99":21.375,"min":0,"max":21.375,"num":8,"values":[0,0,0,21.375,21.375,21.375,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately, with no conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5121],"average":5121,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13037493966","direction":"outbound"},"event_timestamp":1775534941394}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8930
CALL ID: call_979640e3181ab12b685532e1905
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:07
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7c505310c01b9baa51a1c22509d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jason","last_name":"Arhart","full_name":"Jason Arhart","contact_id":"855","email":"jason.arhart@casinoarts.info","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message requested","extension":"","toronto_current_time":"2026-04-02T17:49:10-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7c505310c01b9baa51a1c22509d","X-RetellAI-SipTraceId":"call_7c505310c01b9baa51a1c22509d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775534913534,"end_timestamp":1775534943173,"duration_ms":29639,"transcript":"User: Hi. I'm \nAgent: Hello, may I please speak with \nUser: calling this by Google recording this call for the you're trying to reach. Before I try to connect you, can I ask what you're calling about? \nAgent: Of course.My name is Ellen, and I’m calling on behalf of AtmanCo. This is a professional outreach to invite Jason to an upcoming webinar on providing HR support to sales teams for better results. May I please speak with Jason?\nUser: Unfortunately, the person you're calling cannot take your call right now. Have a nice day. \n","transcript_object":[{"role":"user","content":"Hi. I'm ","words":[{"word":"Hi. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 855
CALL ID: call_7c505310c01b9baa51a1c22509d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:10
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_979640e3181ab12b685532e1905","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Katherine","last_name":"Johnson","full_name":"Katherine Johnson","contact_id":"8930","email":"k.johnson@gilbaneco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no human contact\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:03:18-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_979640e3181ab12b685532e1905","X-RetellAI-SipTraceId":"call_979640e3181ab12b685532e1905","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775534933199,"end_timestamp":1775534936686,"duration_ms":3487,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.511,"end":0.83099995},{"word":"person ","start":0.83099995,"end":1.071},{"word":"you ","start":1.071,"end":1.311},{"word":"are ","start":1.311,"end":1.4709999},{"word":"trying ","start":1.4709999,"end":1.791},{"word":"to ","start":1.791,"end":1.9509999999999998},{"word":"reach ","start":1.9509999999999998,"end":2.1909998},{"word":"is ","start":2.1909998,"end":2.4309999},{"word":"currently ","start":2.4309999,"end":2.831},{"word":"unavailable. ","start":2.831,"end":3.311}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.511,"end":0.83099995},{"word":"person ","start":0.83099995,"end":1.071},{"word":"you ","start":1.071,"end":1.311},{"word":"are ","start":1.311,"end":1.4709999},{"word":"trying ","start":1.4709999,"end":1.791},{"word":"to ","start":1.791,"end":1.9509999999999998},{"word":"reach ","start":1.9509999999999998,"end":2.1909998},{"word":"is ","start":2.1909998,"end":2.4309999},{"word":"currently ","start":2.4309999,"end":2.831},{"word":"unavailable. ","start":2.831,"end":3.311}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/44d39c46eb6b9a66dc78562baaf5ecc9c4da8e3c4bc1923ba072f1705bb4ae83/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/44d39c46eb6b9a66dc78562baaf5ecc9c4da8e3c4bc1923ba072f1705bb4ae83/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/44d39c46eb6b9a66dc78562baaf5ecc9c4da8e3c4bc1923ba072f1705bb4ae83/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":645,"p90":645,"p95":645,"p99":645,"min":645,"max":645,"num":1,"values":[645]},"tts":{"p50":234,"p90":234,"p95":234,"p99":234,"min":234,"max":234,"num":1,"values":[234]},"knowledge_base":{"p50":80,"p90":80,"p95":80,"p99":80,"min":80,"max":80,"num":1,"values":[80]},"asr":{"p50":21.375,"p90":21.375,"p95":21.375,"p99":21.375,"min":0,"max":21.375,"num":8,"values":[0,0,0,21.375,21.375,21.375,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately, with no conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5121],"average":5121,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13037493966","direction":"outbound"},"event_timestamp":1775534941394}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8930
CALL ID: call_979640e3181ab12b685532e1905
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:12
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_dc38dbfe28f1f97a80323284dfb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mickey","last_name":"Penzer","full_name":"Mickey Penzer","contact_id":"1189","email":"mickeyp@bachrachgroup.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no direct contact with Mickey","extension":"","toronto_current_time":"2026-04-02T18:18:58-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_dc38dbfe28f1f97a80323284dfb","X-RetellAI-SipTraceId":"call_dc38dbfe28f1f97a80323284dfb","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775534946186,"end_timestamp":1775534949076,"duration_ms":2890,"transcript":"User: The person at extension, \n","transcript_object":[{"role":"user","content":"The person at extension, ","words":[{"word":"The ","start":0.669,"end":1.069},{"word":"person ","start":1.069,"end":1.389},{"word":"at ","start":1.389,"end":1.6289999},{"word":"extension, ","start":1.6289999,"end":2.109}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person at extension, ","words":[{"word":"The ","start":0.669,"end":1.069},{"word":"person ","start":1.069,"end":1.389},{"word":"at ","start":1.389,"end":1.6289999},{"word":"extension, ","start":1.6289999,"end":2.109}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/0eb46f936a20cb7db284c062144e5bdc59dd1a6094e7a2f8252906a806907dfe/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/0eb46f936a20cb7db284c062144e5bdc59dd1a6094e7a2f8252906a806907dfe/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/0eb46f936a20cb7db284c062144e5bdc59dd1a6094e7a2f8252906a806907dfe/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":750,"p90":750,"p95":750,"p99":750,"min":750,"max":750,"num":1,"values":[750]},"tts":{"p50":280,"p90":280,"p95":280,"p99":280,"min":280,"max":280,"num":1,"values":[280]},"knowledge_base":{"p50":57,"p90":57,"p95":57,"p99":57,"min":57,"max":57,"num":1,"values":[57]},"asr":{"p50":10.65625,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":6,"values":[21.3125,21.3125,21.3125,0,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but went to voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, resulting in no conversation or survey questions asked. Therefore, the call flow completion rate is 0%, official opening was not delivered, survey order integrity and skip logic accuracy are 0%, and mandatory phrases were not detected. The call was unsuccessful due to reaching voicemail and no message being left.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5112],"average":5112,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16468701246","direction":"outbound"},"event_timestamp":1775534953058}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1189
CALL ID: call_dc38dbfe28f1f97a80323284dfb
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:13
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_01665524be72851b9eb60d11972","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Stephanie","last_name":"Eastman","full_name":"Stephanie Eastman","contact_id":"211","email":"steph@recruitingunderground.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:32:59-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_01665524be72851b9eb60d11972","X-RetellAI-SipTraceId":"call_01665524be72851b9eb60d11972","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775534904592,"end_timestamp":1775534950001,"duration_ms":45409,"transcript":"Agent: Hello, may I please \nUser: Hello. \nAgent: speak with Stephanie?\nUser: Please state your name after the tone, and Google Voice will try to connect you. \nUser: The Google subscriber you have called is not available. Please leave a message after the tone. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.099,"end":1.459},{"word":"may ","start":1.459,"end":1.645},{"word":"I ","start":1.645,"end":1.737},{"word":"please ","start":1.737,"end":1.993}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":2.1879998,"end":2.828}]},{"role":"agent","content":"speak with Stephanie?","words":[{"word":"speak ","start":1.993,"end":2.248},{"word":"with ","start":2.248,"end":2.399},{"word":"Stephanie?","start":2.399,"end":3.142}],"metadata":{"response_id":0}},{"role":"user","content":"Please state your name after the tone, and Google Voice will try to connect you. ","words":[{"word":"Please ","start":2.828,"end":3.148},{"word":"state ","start":3.148,"end":3.4679998},{"word":"your ","start":3.4679998,"end":3.628},{"word":"name ","start":3.628,"end":3.7079998},{"word":"after ","start":3.7079998,"end":4.028},{"word":"the ","start":4.028,"end":4.188},{"word":"tone, ","start":4.218,"end":4.617999999999999},{"word":"and ","start":4.617999999999999,"end":4.778},{"word":"Google ","start":4.778,"end":5.018},{"word":"Voice ","start":5.018,"end":5.258},{"word":"will ","start":5.258,"end":5.417999999999999},{"word":"try ","start":5.417999999999999,"end":5.577999999999999},{"word":"to ","start":5.577999999999999,"end":5.7379999999999995},{"word":"connect ","start":5.7379999999999995,"end":5.978},{"word":"you. ","start":5.978,"end":6.138}]},{"role":"user","content":"The Google subscriber you have called is not available. Please leave a message after the tone. ","words":[{"word":"The ","start":40.748,"end":41.068},{"word":"Google ","start":41.068,"end":41.388},{"word":"subscriber ","start":41.388,"end":41.788002},{"word":"you ","start":41.788002,"end":42.028},{"word":"have ","start":42.028,"end":42.187999999999995},{"word":"called ","start":42.187999999999995,"end":42.348},{"word":"is ","start":42.348,"end":42.588},{"word":"not ","start":42.588,"end":42.748},{"word":"available. ","start":42.748,"end":43.468002},{"word":"Please ","start":43.628002,"end":43.948001999999995},{"word":"leave ","start":43.948001999999995,"end":44.108},{"word":"a ","start":44.108,"end":44.268},{"word":"message ","start":44.268,"end":44.507999999999996},{"word":"after ","start":44.507999999999996,"end":44.828002999999995},{"word":"the ","start":44.828002999999995,"end":44.908},{"word":"tone. ","start":44.908,"end":45.148002999999996}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.099,"end":1.459},{"word":"may ","start":1.459,"end":1.645},{"word":"I ","start":1.645,"end":1.737},{"word":"please ","start":1.737,"end":1.993}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":2.1879998,"end":2.828}]},{"role":"agent","content":"speak with Stephanie?","words":[{"word":"speak ","start":1.993,"end":2.248},{"word":"with ","start":2.248,"end":2.399},{"word":"Stephanie?","start":2.399,"end":3.142}],"metadata":{"response_id":0}},{"role":"user","content":"Please state your name after the tone, and Google Voice will try to connect you. ","words":[{"word":"Please ","start":2.828,"end":3.148},{"word":"state ","start":3.148,"end":3.4679998},{"word":"your ","start":3.4679998,"end":3.628},{"word":"name ","start":3.628,"end":3.7079998},{"word":"after ","start":3.7079998,"end":4.028},{"word":"the ","start":4.028,"end":4.188},{"word":"tone, ","start":4.218,"end":4.617999999999999},{"word":"and ","start":4.617999999999999,"end":4.778},{"word":"Google ","start":4.778,"end":5.018},{"word":"Voice ","start":5.018,"end":5.258},{"word":"will ","start":5.258,"end":5.417999999999999},{"word":"try ","start":5.417999999999999,"end":5.577999999999999},{"word":"to ","start":5.577999999999999,"end":5.7379999999999995},{"word":"connect ","start":5.7379999999999995,"end":5.978},{"word":"you. ","start":5.978,"end":6.138}]},{"role":"user","content":"The Google subscriber you have called is not available. Please leave a message after the tone. 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Official opening was not delivered as the call went to voicemail and no conversation took place, no questions asked, no closing spoken, and no valid outcome assigned.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation because the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected as the call was not answered.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, so the official opening was not delivered, no survey questions were asked, and no closing was spoken. Therefore, the call flow completion rate is 0%. The official opening gate accuracy is 0% because the opening was never spoken after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no interaction. Mandatory phrase detection is 0% as no phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5121,5122,5130,6041],"average":5353.5,"num_requests":4},"tool_calls":[],"from_number":"+14374657779","to_number":"+16233965477","direction":"outbound"},"event_timestamp":1775534954272}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 211
CALL ID: call_01665524be72851b9eb60d11972
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:16
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1a47703b1ec5e3fe28f8f494961","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Scott","last_name":"Voorhees","full_name":"Scott Voorhees","contact_id":"2220","email":"svoorhees@osi-systems.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1a47703b1ec5e3fe28f8f494961","X-RetellAI-SipTraceId":"call_1a47703b1ec5e3fe28f8f494961","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775534956778,"end_timestamp":1775534956778,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/85cc3e0e6d4d5bced0b87fbe14a658984a01000f505b1236c80f9decb1198bcf/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+13174034876","direction":"outbound"},"event_timestamp":1775534957510}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2220
CALL ID: call_1a47703b1ec5e3fe28f8f494961
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:21
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_6a08bb976c529accd1d386b4f21","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Katherine","last_name":"Bowie","full_name":"Katherine Bowie","contact_id":"4366","email":"katherine@icicletechnologies.com","orgname":"","bloc_notes_ac":"28 October 2025 VM\r\n30 October 2025 VM","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6a08bb976c529accd1d386b4f21","X-RetellAI-SipTraceId":"call_6a08bb976c529accd1d386b4f21","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775534910902,"end_timestamp":1775534957975,"duration_ms":47073,"transcript":"User: Hello. You've reached Icicle Technologies. Press one for sales, two for support, three for training, four for accounting, five for all other inquiries. \nUser: Leave a message after the beep. After leaving a message, you can hang up, or press pound for more options. \nAgent: Thank you. I'll try calling back another time. Goodbye.\n","transcript_object":[{"role":"user","content":"Hello. You've reached Icicle Technologies. Press one for sales, two for support, three for training, four for accounting, five for all other inquiries. ","words":[{"word":"Hello. ","start":0.10400000000000001,"end":0.664},{"word":"You've ","start":0.664,"end":1.064},{"word":"reached ","start":1.064,"end":1.2239999},{"word":"Icicle ","start":1.2239999,"end":1.784},{"word":"Technologies. 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After leaving a message, you can hang up, or press pound for more options. ","words":[{"word":"Leave ","start":37.094,"end":37.653997000000004},{"word":"a ","start":37.653997000000004,"end":37.813997},{"word":"message ","start":37.813997,"end":38.054},{"word":"after ","start":38.054,"end":38.374},{"word":"the ","start":38.374,"end":38.534},{"word":"beep. 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","start":44.278,"end":44.638},{"word":"I'll ","start":44.68404174804687,"end":44.85904174804688},{"word":"try ","start":44.85904174804688,"end":45.03304174804688},{"word":"calling ","start":45.03304174804688,"end":45.323041748046876},{"word":"back ","start":45.323041748046876,"end":45.509041748046876},{"word":"another ","start":45.509041748046876,"end":45.799041748046875},{"word":"time. ","start":45.799041748046875,"end":46.31004174804688},{"word":"Goodbye.","start":46.355875,"end":47.052875}],"metadata":{"response_id":6}},{"role":"tool_call_invocation","tool_call_id":"c3d0d1be16d67076","name":"end_call","arguments":"{\"execution_message\":\"Thank you. I'll try calling back another time. Goodbye.\"}","time_sec":47.069,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/9fafa9e91f6903479b76a72dc2479cfc404842497848c242db9cfba5a6dcc35a/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/9fafa9e91f6903479b76a72dc2479cfc404842497848c242db9cfba5a6dcc35a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9fafa9e91f6903479b76a72dc2479cfc404842497848c242db9cfba5a6dcc35a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9fafa9e91f6903479b76a72dc2479cfc404842497848c242db9cfba5a6dcc35a/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":755,"p90":808,"p95":809,"p99":809.8,"min":724,"max":810,"num":5,"values":[724,733,755,810,805]},"e2e":{"p50":1411,"p90":1411,"p95":1411,"p99":1411,"min":1411,"max":1411,"num":1,"values":[1411]},"tts":{"p50":225,"p90":288.2,"p95":303.59999999999997,"p99":315.92,"min":194,"max":319,"num":5,"values":[319,225,194,242,197]},"knowledge_base":{"p50":58,"p90":73,"p95":76.5,"p99":79.3,"min":43,"max":80,"num":8,"values":[58,43,53,69,80,70,57,58]},"asr":{"p50":21.373500000001513,"p90":59.73764000000092,"p95":325.8982000000059,"p99":1706.1997099999976,"min":0,"max":2016.999499999998,"num":43,"values":[0,21.3125,21.3125,64,21.3125,42.6249600000001,42.624799999999595,21.312600000000202,42.6875,42.687299999999595,21.312600000000202,21.312600000000202,21.312399999999798,21.312200000000303,42.6876000000002,42.6873999999998,42.687300000000505,1277,64.00000000000091,21.312400000000707,21.312700000000405,21.312000000001717,21.31260000000111,0,0,0,2016.999499999998,42.68800000000192,0,0,21.37260000000242,21.37290000000212,21.373200000001816,21.373500000001513,21.374000000003434,21.37399999999616,21.373599999998987,354.99800000000687,21.374199999998382,21.374500000005355,21.374799999997776,21.37510000000475,42.688200000004144]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":4.4},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":3.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":5.4},{"product":"llm_token_surcharge","cost":2.8000000000000003},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.4}],"total_duration_seconds":48,"total_duration_unit_price":0.3375,"combined_cost":16.2},"call_analysis":{"call_summary":"The call reached an automated system at Icicle Technologies, and the agent left a voicemail message. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4366
CALL ID: call_6a08bb976c529accd1d386b4f21
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:21
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_cabfc44be35bdf8fb338988862f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kaitlin","last_name":"Ross","full_name":"Kaitlin Ross","contact_id":"9137","email":"kaitlin.ross@soundtransit.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, message not left\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:34:47-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cabfc44be35bdf8fb338988862f","X-RetellAI-SipTraceId":"call_cabfc44be35bdf8fb338988862f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775534952974,"end_timestamp":1775534958318,"duration_ms":5344,"transcript":"Agent: Hello, may I please speak with Kaitlin?\nUser: Please leave your message for \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Kaitlin?","words":[{"word":"Hello, ","start":1.038,"end":1.479},{"word":"may ","start":1.479,"end":1.63},{"word":"I ","start":1.63,"end":1.7},{"word":"please ","start":1.7,"end":1.92},{"word":"speak ","start":1.92,"end":2.129},{"word":"with ","start":2.129,"end":2.28},{"word":"Kaitlin?","start":2.28,"end":2.942}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for ","words":[{"word":"Please ","start":3.3659999999999997,"end":3.6859998},{"word":"leave ","start":3.6859998,"end":3.9259999999999997},{"word":"your ","start":3.9259999999999997,"end":4.1659999999999995},{"word":"message ","start":4.1659999999999995,"end":4.486},{"word":"for ","start":4.486,"end":4.966}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Kaitlin?","words":[{"word":"Hello, ","start":1.038,"end":1.479},{"word":"may ","start":1.479,"end":1.63},{"word":"I ","start":1.63,"end":1.7},{"word":"please ","start":1.7,"end":1.92},{"word":"speak ","start":1.92,"end":2.129},{"word":"with ","start":2.129,"end":2.28},{"word":"Kaitlin?","start":2.28,"end":2.942}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for ","words":[{"word":"Please ","start":3.3659999999999997,"end":3.6859998},{"word":"leave ","start":3.6859998,"end":3.9259999999999997},{"word":"your ","start":3.9259999999999997,"end":4.1659999999999995},{"word":"message ","start":4.1659999999999995,"end":4.486},{"word":"for ","start":4.486,"end":4.966}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e54edc50b2366ed6315d3800d0f313320807e0bca3aed305277fe0d8f576a4e1/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e54edc50b2366ed6315d3800d0f313320807e0bca3aed305277fe0d8f576a4e1/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e54edc50b2366ed6315d3800d0f313320807e0bca3aed305277fe0d8f576a4e1/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":704,"p90":704,"p95":704,"p99":704,"min":704,"max":704,"num":1,"values":[704]},"tts":{"p50":241,"p90":241,"p95":241,"p99":241,"min":241,"max":241,"num":1,"values":[241]},"knowledge_base":{"p50":70,"p90":70,"p95":70,"p99":70,"min":70,"max":70,"num":1,"values":[70]},"asr":{"p50":21.3125,"p90":1030.9688499999997,"p95":1522.2969249999999,"p99":1915.3593850000004,"min":0,"max":2013.625,"num":6,"values":[21.3125,0,0,21.3125,2013.625,48.312699999999495]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The agent called Kaitlin but reached voicemail and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The call did not reach a valid finish state as it ended at voicemail without message left, official opening was attempted but no conversation occurred, no survey questions asked, and no approved closing spoken.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation since the call went to voicemail and no confirmation was possible.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applied as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing was possible.","Mandatory Phrase Detection":"0%. Required phrases such as 'for statistical purposes', approved closing sentence, and 'I sent you an email with a link' were not present.","Debug Analytical Variables":"The call ended prematurely at voicemail without message left, so the call flow completion rate is very low at 10%. Official opening gate accuracy is 0% because no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 100% by default as no survey questions or branching were conducted. Verbatim survey compliance and mandatory phrase detection are 0% due to no survey interaction. Overall, the call was unsuccessful due to no human contact and no conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5134],"average":5134,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12069037084","direction":"outbound"},"event_timestamp":1775534962587}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9137
CALL ID: call_cabfc44be35bdf8fb338988862f
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_00ba3b7ebd0972f7d76dd17886f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tiffany","last_name":"Selchow","full_name":"Tiffany Selchow","contact_id":"235","email":"tnselchow@arizonabeef.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:33:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_00ba3b7ebd0972f7d76dd17886f","X-RetellAI-SipTraceId":"call_00ba3b7ebd0972f7d76dd17886f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775534957994,"end_timestamp":1775534960664,"duration_ms":2670,"transcript":"User: Hello. You've reached Tiffany's cell phone. \n","transcript_object":[{"role":"user","content":"Hello. You've reached Tiffany's cell phone. ","words":[{"word":"Hello. ","start":0.666,"end":1.1460000000000001},{"word":"You've ","start":1.1460000000000001,"end":1.4659999000000001},{"word":"reached ","start":1.4659999000000001,"end":1.6259999},{"word":"Tiffany's ","start":1.6259999,"end":2.106},{"word":"cell ","start":2.106,"end":2.266},{"word":"phone. ","start":2.266,"end":2.4259999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. You've reached Tiffany's cell phone. ","words":[{"word":"Hello. ","start":0.666,"end":1.1460000000000001},{"word":"You've ","start":1.1460000000000001,"end":1.4659999000000001},{"word":"reached ","start":1.4659999000000001,"end":1.6259999},{"word":"Tiffany's ","start":1.6259999,"end":2.106},{"word":"cell ","start":2.106,"end":2.266},{"word":"phone. ","start":2.266,"end":2.4259999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/22cad6a3030c51c8c83460cb1ef0618e9117dec52f2bdf2b32639ee77e01f172/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/22cad6a3030c51c8c83460cb1ef0618e9117dec52f2bdf2b32639ee77e01f172/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/22cad6a3030c51c8c83460cb1ef0618e9117dec52f2bdf2b32639ee77e01f172/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":669,"p90":669,"p95":669,"p99":669,"min":669,"max":669,"num":1,"values":[669]},"tts":{"p50":221,"p90":221,"p95":221,"p99":221,"min":221,"max":221,"num":1,"values":[221]},"knowledge_base":{"p50":50,"p90":50,"p95":50,"p99":50,"min":50,"max":50,"num":1,"values":[50]},"asr":{"p50":0,"p90":31.96875,"p95":37.296875,"p99":41.559375,"min":0,"max":42.625,"num":6,"values":[42.625,0,0,0,0,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made to Tiffany's cell phone but went to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of conversation. The call was unsuccessful as it did not reach a human and ended at voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5140],"average":5140,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16028853229","direction":"outbound"},"event_timestamp":1775534964635}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 235
CALL ID: call_00ba3b7ebd0972f7d76dd17886f
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7f5b013be35b0ceace81d015021","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jennifer","last_name":"Bono","full_name":"Jennifer Bono","contact_id":"2812","email":"jennifer.bono@westfraser.com","orgname":"","bloc_notes_ac":"number not in service\n2026-04-02 Dial no answer, phone: +16046613211","extension":"","toronto_current_time":"2026-04-02T17:49:10-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7f5b013be35b0ceace81d015021","X-RetellAI-SipTraceId":"call_7f5b013be35b0ceace81d015021","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775534970026,"end_timestamp":1775534970026,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/d6949ff5de803ec5f15f463635de65368162fd57dfd01392a7f47b73e8ed9010/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+16046613211","direction":"outbound"},"event_timestamp":1775534970593}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2812
CALL ID: call_7f5b013be35b0ceace81d015021
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:33
----------------------------------------
RAW:
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I'll see if this person is available. \nAgent: Of course.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Jason regarding an invitation to a complimentary HR webinar. Thank you.\n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling. I'll see if this person is available. ","words":[{"word":"Hi. ","start":0.43399997999999995,"end":0.7539999700000001},{"word":"If ","start":0.7539999700000001,"end":0.914},{"word":"you ","start":0.914,"end":1.074},{"word":"record ","start":1.6540000000000001,"end":1.8940000000000001},{"word":"your ","start":1.8940000000000001,"end":2.134},{"word":"name ","start":2.134,"end":2.2939999999999996},{"word":"and ","start":2.2939999999999996,"end":2.614},{"word":"reason ","start":2.614,"end":2.8540001999999998},{"word":"for ","start":2.8540001999999998,"end":3.094},{"word":"calling. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 402
CALL ID: call_88d6984d4e78999f1fcca2a35c1
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:39
----------------------------------------
RAW:
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If this is an emergency, please hang up and dial nine one one. Our corporate office is open Monday through Friday from eight AM to five PM. Please call back during regular business hours. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Tom?","words":[{"word":"Hello, ","start":1.043,"end":1.426},{"word":"may ","start":1.426,"end":1.6},{"word":"I ","start":1.6,"end":1.682},{"word":"please ","start":1.682,"end":1.914},{"word":"speak ","start":1.914,"end":2.134},{"word":"with ","start":2.134,"end":2.274},{"word":"Tom?","start":2.274,"end":2.785}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling Ultimate Health Services. If this is an emergency, please hang up and dial nine one one. Our corporate office is open Monday through Friday from eight AM to five PM. Please call back during regular business hours. ","words":[{"word":"Thank ","start":3.935,"end":4.255},{"word":"you ","start":4.255,"end":4.415},{"word":"for ","start":4.415,"end":4.575},{"word":"calling ","start":4.575,"end":4.8949997000000005},{"word":"Ultimate ","start":4.8949997000000005,"end":5.375},{"word":"Health ","start":5.375,"end":5.695},{"word":"Services. ","start":5.695,"end":6.175},{"word":"If ","start":7.255,"end":7.575},{"word":"this ","start":7.575,"end":7.735},{"word":"is ","start":7.735,"end":7.8949997000000005},{"word":"an ","start":7.8949997000000005,"end":8.054999500000001},{"word":"emergency, ","start":8.054999500000001,"end":8.855},{"word":"please ","start":8.855,"end":9.174999},{"word":"hang ","start":9.174999,"end":9.335},{"word":"up ","start":9.335,"end":9.495000000000001},{"word":"and ","start":9.495000000000001,"end":9.735},{"word":"dial ","start":9.735,"end":9.975},{"word":"nine ","start":9.975,"end":10.215},{"word":"one ","start":10.215,"end":10.455},{"word":"one. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2178
CALL ID: call_fe30c49d712ce31227e774ff8bd
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:39
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a37ab75fd92219261b5f1148e77","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tom","last_name":"Scott","full_name":"Tom Scott","contact_id":"4184","email":"tom.scott@canil.ca","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n29 October 2025 Impossible to reach except by e-mail\n2026 Apr 02 call reached voicemail at Canada Institute of Linguistics","extension":"","toronto_current_time":"2026-04-02T18:51:01-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a37ab75fd92219261b5f1148e77","X-RetellAI-SipTraceId":"call_a37ab75fd92219261b5f1148e77","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775534968796,"end_timestamp":1775534973240,"duration_ms":4444,"transcript":"Agent: Hello, may I please speak with \nUser: Hello. Have reached the Canada Institute of Linguistics. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":0.972,"end":1.274},{"word":"may ","start":1.274,"end":1.424},{"word":"I ","start":1.424,"end":1.494},{"word":"please ","start":1.494,"end":1.703},{"word":"speak ","start":1.703,"end":1.912},{"word":"with ","start":1.912,"end":2.086}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Have reached the Canada Institute of Linguistics. ","words":[{"word":"Hello. ","start":0.906,"end":1.2259999},{"word":"Have ","start":1.8760000000000001,"end":2.1159999999999997},{"word":"reached ","start":2.1159999999999997,"end":2.356},{"word":"the ","start":2.356,"end":2.516},{"word":"Canada ","start":2.516,"end":2.9159998999999996},{"word":"Institute ","start":2.9159998999999996,"end":3.396},{"word":"of ","start":3.396,"end":3.6359999999999997},{"word":"Linguistics. ","start":3.6359999999999997,"end":4.116}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":0.972,"end":1.274},{"word":"may ","start":1.274,"end":1.424},{"word":"I ","start":1.424,"end":1.494},{"word":"please ","start":1.494,"end":1.703},{"word":"speak ","start":1.703,"end":1.912},{"word":"with ","start":1.912,"end":2.086}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Have reached the Canada Institute of Linguistics. ","words":[{"word":"Hello. ","start":0.906,"end":1.2259999},{"word":"Have ","start":1.8760000000000001,"end":2.1159999999999997},{"word":"reached ","start":2.1159999999999997,"end":2.356},{"word":"the ","start":2.356,"end":2.516},{"word":"Canada ","start":2.516,"end":2.9159998999999996},{"word":"Institute ","start":2.9159998999999996,"end":3.396},{"word":"of ","start":3.396,"end":3.6359999999999997},{"word":"Linguistics. ","start":3.6359999999999997,"end":4.116}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d6fe747c7a3e7cc9725a1b35aac41f78da0bd502b1a550a9f02bdf318dd53130/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d6fe747c7a3e7cc9725a1b35aac41f78da0bd502b1a550a9f02bdf318dd53130/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d6fe747c7a3e7cc9725a1b35aac41f78da0bd502b1a550a9f02bdf318dd53130/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":625,"p90":625,"p95":625,"p99":625,"min":625,"max":625,"num":1,"values":[625]},"tts":{"p50":219,"p90":219,"p95":219,"p99":219,"min":219,"max":219,"num":1,"values":[219]},"knowledge_base":{"p50":56,"p90":56,"p95":56,"p99":56,"min":56,"max":56,"num":1,"values":[56]},"asr":{"p50":21.375,"p90":29.90002000000041,"p95":36.293710000000544,"p99":41.40866200000067,"min":21.3125,"max":42.68740000000071,"num":7,"values":[21.3125,21.375100000000202,21.374900000000252,21.375,21.374900000000252,21.375,42.68740000000071]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The agent called the Canada Institute of Linguistics but reached voicemail instead of a human contact. No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached at Canada Institute of Linguistics","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken due to voicemail.","Official Opening Gate Accuracy":"100%. No official opening was spoken before identity confirmation because no human answered the call.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or spoken due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail with no conversation or survey questions. Official Opening Gate Accuracy is 100% because no official opening was spoken before identity confirmation, as no human answered. Survey Order Integrity Score is 100% since no questions were asked, so no order violations. Skip Logic Accuracy is 100% because no branching was needed. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is 100% as no mandatory phrases were expected or spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5093],"average":5093,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16045132129","direction":"outbound"},"event_timestamp":1775534980792}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4184
CALL ID: call_a37ab75fd92219261b5f1148e77
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:42
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_99b0c11eb6bfcc5e32092c1a2f2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Carrie","last_name":"Webster","full_name":"Carrie Webster","contact_id":"2916","email":"cwebst@softchoice.com","orgname":"","bloc_notes_ac":"Nov 28 2025 vm","extension":"","toronto_current_time":"2026-04-02T17:18:35-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_99b0c11eb6bfcc5e32092c1a2f2","X-RetellAI-SipTraceId":"call_99b0c11eb6bfcc5e32092c1a2f2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775534977605,"end_timestamp":1775534980278,"duration_ms":2673,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.026,"end":0.266},{"word":"person ","start":0.266,"end":0.5860000000000001},{"word":"you ","start":0.5860000000000001,"end":0.7459999700000001},{"word":"are ","start":0.7459999700000001,"end":0.906},{"word":"trying ","start":0.906,"end":1.2259999},{"word":"to ","start":1.2259999,"end":1.3860000000000001},{"word":"reach ","start":1.3860000000000001,"end":1.6259999},{"word":"is ","start":1.6259999,"end":1.8659999},{"word":"currently ","start":1.8659999,"end":2.1859998},{"word":"unavailable. ","start":2.1859998,"end":2.506}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.026,"end":0.266},{"word":"person ","start":0.266,"end":0.5860000000000001},{"word":"you ","start":0.5860000000000001,"end":0.7459999700000001},{"word":"are ","start":0.7459999700000001,"end":0.906},{"word":"trying ","start":0.906,"end":1.2259999},{"word":"to ","start":1.2259999,"end":1.3860000000000001},{"word":"reach ","start":1.3860000000000001,"end":1.6259999},{"word":"is ","start":1.6259999,"end":1.8659999},{"word":"currently ","start":1.8659999,"end":2.1859998},{"word":"unavailable. ","start":2.1859998,"end":2.506}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/f2cea038ad19367102a64f79807634ed607bbcbc8a9af363ac6cdf85e8697ba8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f2cea038ad19367102a64f79807634ed607bbcbc8a9af363ac6cdf85e8697ba8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f2cea038ad19367102a64f79807634ed607bbcbc8a9af363ac6cdf85e8697ba8/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":72,"p90":72,"p95":72,"p99":72,"min":72,"max":72,"num":1,"values":[72]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":8,"values":[0,0,0,21.3125,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately, with no conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% since no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of any spoken survey content or phrases. Overall, the call was unsuccessful due to no human answer and immediate voicemail reach.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5096],"average":5096,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14165837348","direction":"outbound"},"event_timestamp":1775534983676}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2916
CALL ID: call_99b0c11eb6bfcc5e32092c1a2f2
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:44
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_cfa22140b06d83f3b642b6c9171","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deborah","last_name":"Hsu","full_name":"Deborah Hsu","contact_id":"2215","email":"deborah_hsu@morrisonexpress.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +16592281295","extension":"","toronto_current_time":"2026-04-02T17:49:08-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cfa22140b06d83f3b642b6c9171","X-RetellAI-SipTraceId":"call_cfa22140b06d83f3b642b6c9171","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"not_connected","start_timestamp":1775534984407,"end_timestamp":1775534984407,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/f09389d32f5d5824ac655068ec6666032511bed0ee3e0ff0029e0ac6bd3b51da/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+16592281295","direction":"outbound"},"event_timestamp":1775534985219}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2215
CALL ID: call_cfa22140b06d83f3b642b6c9171
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:43
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7e77761a5def2f45249c2f9ea7e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Miri","last_name":"Stucker","full_name":"Miri Stucker","contact_id":"9005","email":"miri.stucker@wmeagency.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no live contact\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:39:01-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7e77761a5def2f45249c2f9ea7e","X-RetellAI-SipTraceId":"call_7e77761a5def2f45249c2f9ea7e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775534978719,"end_timestamp":1775534980887,"duration_ms":2168,"transcript":"User: I'm sorry. You can't leave a message. \n","transcript_object":[{"role":"user","content":"I'm sorry. You can't leave a message. ","words":[{"word":"I'm ","start":0.027,"end":0.507},{"word":"sorry. ","start":0.507,"end":0.907},{"word":"You ","start":0.907,"end":1.147},{"word":"can't ","start":1.147,"end":1.387},{"word":"leave ","start":1.387,"end":1.547},{"word":"a ","start":1.547,"end":1.7069999999999999},{"word":"message. ","start":1.7069999999999999,"end":1.9469999999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"I'm sorry. You can't leave a message. ","words":[{"word":"I'm ","start":0.027,"end":0.507},{"word":"sorry. ","start":0.507,"end":0.907},{"word":"You ","start":0.907,"end":1.147},{"word":"can't ","start":1.147,"end":1.387},{"word":"leave ","start":1.387,"end":1.547},{"word":"a ","start":1.547,"end":1.7069999999999999},{"word":"message. ","start":1.7069999999999999,"end":1.9469999999999998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ae4c2e9790ef2c02db1b4055aa7a6b3e0d8cdfc106c143927f8ee7e4347703c4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ae4c2e9790ef2c02db1b4055aa7a6b3e0d8cdfc106c143927f8ee7e4347703c4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ae4c2e9790ef2c02db1b4055aa7a6b3e0d8cdfc106c143927f8ee7e4347703c4/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":52.5,"p90":56.9,"p95":57.45,"p99":57.89,"min":47,"max":58,"num":2,"values":[58,47]},"asr":{"p50":0,"p90":29.900000000000006,"p95":36.29374999999999,"p99":41.40874999999999,"min":0,"max":42.6875,"num":7,"values":[0,42.6875,0,0,0,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail, and the agent did not leave a message as per the voicemail instructions.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The call did not reach a valid finish state as it ended at voicemail without message left, and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is low (10%) because the call ended at voicemail without leaving a message, so no valid finish state was reached. Official opening gate accuracy is 0% because the call was not answered by a human and no opening was delivered. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% as no survey questions were asked or answered. Mandatory phrase detection is 0% due to lack of human interaction and no phrases spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5135],"average":5135,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13105503413","direction":"outbound"},"event_timestamp":1775534984551}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9005
CALL ID: call_7e77761a5def2f45249c2f9ea7e
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:09:46
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1cf2cf2d23052cb330f764110b5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laureen","last_name":"Gonzalez","full_name":"Laureen Gonzalez","contact_id":"8899","email":"lgonzalez@ducommun.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:34:48-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1cf2cf2d23052cb330f764110b5","X-RetellAI-SipTraceId":"call_1cf2cf2d23052cb330f764110b5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775534979277,"end_timestamp":1775534982276,"duration_ms":2999,"transcript":"Agent: Hello, \nUser: Hi. You've reached Lareen Mandalas. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.104,"end":1.522}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Lareen Mandalas. ","words":[{"word":"Hi. ","start":1.077,"end":1.397},{"word":"You've ","start":1.397,"end":1.6369999},{"word":"reached ","start":1.6369999,"end":1.8769999},{"word":"Lareen ","start":1.8769999,"end":2.277},{"word":"Mandalas. ","start":2.277,"end":2.757}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.104,"end":1.522}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Lareen Mandalas. ","words":[{"word":"Hi. ","start":1.077,"end":1.397},{"word":"You've ","start":1.397,"end":1.6369999},{"word":"reached ","start":1.6369999,"end":1.8769999},{"word":"Lareen ","start":1.8769999,"end":2.277},{"word":"Mandalas. ","start":2.277,"end":2.757}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/f2b1cfbc15a70667638b500dd331658869bf6e793d2d283473d35fa6e8f91acf/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f2b1cfbc15a70667638b500dd331658869bf6e793d2d283473d35fa6e8f91acf/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f2b1cfbc15a70667638b500dd331658869bf6e793d2d283473d35fa6e8f91acf/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":768,"p90":768,"p95":768,"p99":768,"min":768,"max":768,"num":1,"values":[768]},"tts":{"p50":243,"p90":243,"p95":243,"p99":243,"min":243,"max":243,"num":1,"values":[243]},"knowledge_base":{"p50":65,"p90":65,"p95":65,"p99":65,"min":65,"max":65,"num":1,"values":[65]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":5,"values":[21.3125,0,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Laureen Mandalas but was answered by voicemail. No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not proceed beyond the initial greeting and was disconnected upon reaching voicemail, so no valid finish state was reached.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was answered by voicemail, and no identity confirmation occurred.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable and scored zero.","Skip Logic Accuracy":"0% . No logical branching occurred due to no conversation, resulting in zero accuracy.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance with verbatim phrasing was possible.","Mandatory Phrase Detection":"0% . Required phrases were not present as the call did not progress beyond voicemail.","Debug Analytical Variables":"The call was disconnected immediately after voicemail was reached, with no interaction or survey questions asked. Therefore, the call flow completion rate is 0% due to lack of valid finish state. Official opening gate accuracy is 0% because no identity confirmation or official opening occurred. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% as no survey questions were asked. Mandatory phrase detection is 0% due to absence of required phrases. Overall, the call was unsuccessful and did not progress beyond voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5107],"average":5107,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13104220934","direction":"outbound"},"event_timestamp":1775534987153}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8899
CALL ID: call_1cf2cf2d23052cb330f764110b5
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:03
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e6a25be2b806708b8b702062665","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Bob","last_name":"Turner","full_name":"Bob Turner","contact_id":"2261","email":"bturner@altamed.org","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Bob regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-02T17:45:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e6a25be2b806708b8b702062665","X-RetellAI-SipTraceId":"call_e6a25be2b806708b8b702062665","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775534948452,"end_timestamp":1775535000356,"duration_ms":51904,"transcript":"User: Hi. If you record your name and reason for calling, see if this person is available. \nAgent: Certainly! May I please speak with Bob?\nUser: Thanks, Bob. Please stay on the line. \nUser: line. \nAgent: Thank you. I’ll hold.\nAgent: Hello, just checking in—am I still connected?\nUser: I'm Nicole? \nAgent: Hello Nicole. May I please speak with Bob?\n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, see if this person is available. ","words":[{"word":"Hi. ","start":0.351,"end":1.071},{"word":"If ","start":1.071,"end":1.311},{"word":"you ","start":1.311,"end":1.4709999},{"word":"record ","start":1.4709999,"end":1.791},{"word":"your ","start":1.791,"end":2.031},{"word":"name ","start":2.031,"end":2.4309999},{"word":"and ","start":2.4309999,"end":2.6709999},{"word":"reason ","start":2.6709999,"end":2.991},{"word":"for ","start":2.991,"end":3.2309998},{"word":"calling, ","start":3.2309998,"end":3.551},{"word":"see ","start":4.111,"end":4.351},{"word":"if ","start":4.351,"end":4.511},{"word":"this ","start":4.511,"end":4.670999999999999},{"word":"person ","start":4.670999999999999,"end":4.991},{"word":"is ","start":4.991,"end":5.151},{"word":"available. ","start":5.151,"end":5.471}]},{"role":"agent","content":"Certainly! May I please speak with Bob?","words":[{"word":"Certainly! ","start":7.172,"end":7.833},{"word":"May ","start":7.879458251953125,"end":8.054458251953125},{"word":"I ","start":8.054458251953125,"end":8.146458251953124},{"word":"please ","start":8.146458251953124,"end":8.390458251953126},{"word":"speak ","start":8.390458251953126,"end":8.622458251953125},{"word":"with ","start":8.622458251953125,"end":8.785458251953125},{"word":"Bob?","start":8.785458251953125,"end":9.366458251953125}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks, Bob. Please stay on the line. ","words":[{"word":"Thanks, ","start":17.180999999999997,"end":17.741},{"word":"Bob. ","start":17.741,"end":18.220999},{"word":"Please ","start":18.220999,"end":18.461},{"word":"stay ","start":18.461,"end":18.701},{"word":"on ","start":18.701,"end":18.781},{"word":"the ","start":18.781,"end":18.860999999999997},{"word":"line. ","start":18.860999999999997,"end":18.941}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":18.991,"end":19.150999}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":21.474,"end":21.776},{"word":"you. ","start":21.776,"end":22.182},{"word":"I’ll ","start":22.228458251953125,"end":22.437458251953124},{"word":"hold.","start":22.437458251953124,"end":23.018458251953124}],"metadata":{"response_id":4}},{"role":"agent","content":"Hello, just checking in—am I still connected?","words":[{"word":"Hello, ","start":34.49,"end":34.827},{"word":"just ","start":34.827,"end":34.989},{"word":"checking ","start":34.989,"end":35.314},{"word":"in—am ","start":35.314,"end":35.709},{"word":"I ","start":35.709,"end":35.871},{"word":"still ","start":35.871,"end":36.138},{"word":"connected?","start":36.138,"end":36.858}],"metadata":{"response_id":5}},{"role":"user","content":"I'm Nicole? ","words":[{"word":"I'm ","start":41.251,"end":41.650999999999996},{"word":"Nicole? 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","start":0.351,"end":1.071},{"word":"If ","start":1.071,"end":1.311},{"word":"you ","start":1.311,"end":1.4709999},{"word":"record ","start":1.4709999,"end":1.791},{"word":"your ","start":1.791,"end":2.031},{"word":"name ","start":2.031,"end":2.4309999},{"word":"and ","start":2.4309999,"end":2.6709999},{"word":"reason ","start":2.6709999,"end":2.991},{"word":"for ","start":2.991,"end":3.2309998},{"word":"calling, ","start":3.2309998,"end":3.551},{"word":"see ","start":4.111,"end":4.351},{"word":"if ","start":4.351,"end":4.511},{"word":"this ","start":4.511,"end":4.670999999999999},{"word":"person ","start":4.670999999999999,"end":4.991},{"word":"is ","start":4.991,"end":5.151},{"word":"available. ","start":5.151,"end":5.471}]},{"role":"agent","content":"Certainly! May I please speak with Bob?","words":[{"word":"Certainly! 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No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. The required phrases were not detected as the call did not proceed to survey or closing.","Debug Analytical Variables":"Call Flow Completion Rate is 50% due to lack of official opening and incomplete conversation. Official Opening Gate Accuracy is 100% because the agent confirmed identity before proceeding. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance is 0% due to no survey questions asked. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2261
CALL ID: call_e6a25be2b806708b8b702062665
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:09
----------------------------------------
RAW:
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","words":[{"word":"For ","start":26.405999,"end":26.725999},{"word":"employment ","start":26.725999,"end":27.286},{"word":"verification, ","start":27.286,"end":28.166},{"word":"say ","start":28.166,"end":28.325999000000003},{"word":"employment ","start":28.325999000000003,"end":28.885998},{"word":"verification ","start":28.885998,"end":29.526},{"word":"or ","start":29.526,"end":29.846},{"word":"press ","start":29.846,"end":30.086000000000002},{"word":"six. ","start":30.086000000000002,"end":30.325999000000003}]},{"role":"agent","content":"Katie SoRelle.","words":[{"word":"Katie ","start":33.725,"end":34.05},{"word":"SoRelle.","start":34.05,"end":34.654}],"metadata":{"response_id":7}},{"role":"user","content":"I think you said Katie Sorrell. Is that correct? Say yes or no, or press one for yes or two for no. 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","words":[{"word":"For ","start":26.405999,"end":26.725999},{"word":"employment ","start":26.725999,"end":27.286},{"word":"verification, ","start":27.286,"end":28.166},{"word":"say ","start":28.166,"end":28.325999000000003},{"word":"employment ","start":28.325999000000003,"end":28.885998},{"word":"verification ","start":28.885998,"end":29.526},{"word":"or ","start":29.526,"end":29.846},{"word":"press ","start":29.846,"end":30.086000000000002},{"word":"six. ","start":30.086000000000002,"end":30.325999000000003}]},{"role":"agent","content":"Katie SoRelle.","words":[{"word":"Katie ","start":33.725,"end":34.05},{"word":"SoRelle.","start":34.05,"end":34.654}],"metadata":{"response_id":7}},{"role":"user","content":"I think you said Katie Sorrell. Is that correct? Say yes or no, or press one for yes or two for no. 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","words":[{"word":"Transferring ","start":49.986000000000004,"end":50.466},{"word":"your ","start":50.466,"end":50.626000000000005},{"word":"call ","start":50.626000000000005,"end":50.786},{"word":"to ","start":50.786,"end":51.026},{"word":"Katie ","start":51.026,"end":51.346000000000004},{"word":"Sorrell. ","start":51.346000000000004,"end":51.666000000000004}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":54.695,"end":54.986},{"word":"you.","start":54.986,"end":55.403}],"metadata":{"response_id":10}},{"role":"agent","content":"Hello, am I speaking with Katie?","words":[{"word":"Hello, ","start":66.646,"end":66.913},{"word":"am ","start":66.913,"end":67.029},{"word":"I ","start":67.029,"end":67.122},{"word":"speaking ","start":67.122,"end":67.424},{"word":"with ","start":67.424,"end":67.563},{"word":"Katie?","start":67.563,"end":68.016}],"metadata":{"response_id":11}},{"role":"user","content":"Please leave a message after the tone. 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Mandatory Phrase Detection is No because the call ended with voicemail and did not include required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5127,5128,5132,5146,5153,5511,5530,6119,5241,5637,5898,5922],"average":5462,"num_requests":12},"tool_calls":[],"from_number":"+14374657779","to_number":"+19259379010","direction":"outbound"},"event_timestamp":1775535010546}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2374
CALL ID: call_45efeee8ed0405e27ca94e35e7d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:13
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e6a25be2b806708b8b702062665","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Bob","last_name":"Turner","full_name":"Bob Turner","contact_id":"2261","email":"bturner@altamed.org","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Bob regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-02T17:45:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e6a25be2b806708b8b702062665","X-RetellAI-SipTraceId":"call_e6a25be2b806708b8b702062665","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775534948452,"end_timestamp":1775535000356,"duration_ms":51904,"transcript":"User: Hi. If you record your name and reason for calling, see if this person is available. \nAgent: Certainly! May I please speak with Bob?\nUser: Thanks, Bob. Please stay on the line. \nUser: line. \nAgent: Thank you. I’ll hold.\nAgent: Hello, just checking in—am I still connected?\nUser: I'm Nicole? \nAgent: Hello Nicole. May I please speak with Bob?\n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, see if this person is available. ","words":[{"word":"Hi. 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","start":7.172,"end":7.833},{"word":"May ","start":7.879458251953125,"end":8.054458251953125},{"word":"I ","start":8.054458251953125,"end":8.146458251953124},{"word":"please ","start":8.146458251953124,"end":8.390458251953126},{"word":"speak ","start":8.390458251953126,"end":8.622458251953125},{"word":"with ","start":8.622458251953125,"end":8.785458251953125},{"word":"Bob?","start":8.785458251953125,"end":9.366458251953125}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks, Bob. Please stay on the line. ","words":[{"word":"Thanks, ","start":17.180999999999997,"end":17.741},{"word":"Bob. ","start":17.741,"end":18.220999},{"word":"Please ","start":18.220999,"end":18.461},{"word":"stay ","start":18.461,"end":18.701},{"word":"on ","start":18.701,"end":18.781},{"word":"the ","start":18.781,"end":18.860999999999997},{"word":"line. ","start":18.860999999999997,"end":18.941}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":18.991,"end":19.150999}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":21.474,"end":21.776},{"word":"you. ","start":21.776,"end":22.182},{"word":"I’ll ","start":22.228458251953125,"end":22.437458251953124},{"word":"hold.","start":22.437458251953124,"end":23.018458251953124}],"metadata":{"response_id":4}},{"role":"agent","content":"Hello, just checking in—am I still connected?","words":[{"word":"Hello, ","start":34.49,"end":34.827},{"word":"just ","start":34.827,"end":34.989},{"word":"checking ","start":34.989,"end":35.314},{"word":"in—am ","start":35.314,"end":35.709},{"word":"I ","start":35.709,"end":35.871},{"word":"still ","start":35.871,"end":36.138},{"word":"connected?","start":36.138,"end":36.858}],"metadata":{"response_id":5}},{"role":"user","content":"I'm Nicole? ","words":[{"word":"I'm ","start":41.251,"end":41.650999999999996},{"word":"Nicole? 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","start":18.991,"end":19.150999}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":21.474,"end":21.776},{"word":"you. ","start":21.776,"end":22.182},{"word":"I’ll ","start":22.228458251953125,"end":22.437458251953124},{"word":"hold.","start":22.437458251953124,"end":23.018458251953124}],"metadata":{"response_id":4}},{"role":"agent","content":"Hello, just checking in—am I still connected?","words":[{"word":"Hello, ","start":34.49,"end":34.827},{"word":"just ","start":34.827,"end":34.989},{"word":"checking ","start":34.989,"end":35.314},{"word":"in—am ","start":35.314,"end":35.709},{"word":"I ","start":35.709,"end":35.871},{"word":"still ","start":35.871,"end":36.138},{"word":"connected?","start":36.138,"end":36.858}],"metadata":{"response_id":5}},{"role":"user","content":"I'm Nicole? ","words":[{"word":"I'm ","start":41.251,"end":41.650999999999996},{"word":"Nicole? 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The agent confirmed connection but did not proceed further with the intended conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 06 agent reached Nicole instead of Bob","call_summary_title":"Reached Nicole instead of Bob","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"50%. The official opening was not delivered, and the call ended prematurely without completing the survey or task, but a valid connection was made.","Official Opening Gate Accuracy":"100%. The agent asked to speak with Bob before any official opening was spoken, and no gatekeeper interference was detected.","Survey Order Integrity Score":"100%. No survey questions were asked out of order since none were asked.","Skip Logic Accuracy":"100%. No branching errors as no survey or email actions were taken.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. The required phrases were not detected as the call did not proceed to survey or closing.","Debug Analytical Variables":"Call Flow Completion Rate is 50% due to lack of official opening and incomplete conversation. Official Opening Gate Accuracy is 100% because the agent confirmed identity before proceeding. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because no required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5094,5838,5125,5130,5130,5158,5783],"average":5322.571428571428,"num_requests":7},"tool_calls":[],"from_number":"+14374657779","to_number":"+17147435840","direction":"outbound"},"event_timestamp":1775535004588}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2261
CALL ID: call_e6a25be2b806708b8b702062665
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c5bdd05ab4c5032d5fd284297f3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lydia","last_name":"Crawford","full_name":"Lydia Crawford","contact_id":"2495","email":"lcrawford@svb.com","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone:  +14013481564","extension":"","toronto_current_time":"2026-04-02T17:54:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c5bdd05ab4c5032d5fd284297f3","X-RetellAI-SipTraceId":"call_c5bdd05ab4c5032d5fd284297f3","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775535023613,"end_timestamp":1775535023613,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/ea5587c56a43dccc30178bd4450890561c511e510ddbc82d57ff6f9a55f27a10/public.log","disconnection_reason":"dial_busy","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+14013481564","direction":"outbound"},"event_timestamp":1775535024024}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2495
CALL ID: call_c5bdd05ab4c5032d5fd284297f3
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:23
----------------------------------------
RAW:
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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no conversation.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%. The call disposition code 06 indicates voicemail was reached and no message was left, confirming the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5119],"average":5119,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15207629518","direction":"outbound"},"event_timestamp":1775535023955}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 494
CALL ID: call_e180d5ba92f197c3f054c596a82
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a2333ae21b379fe838bd6c1b2b0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Brittany","last_name":"Grewal","full_name":"Brittany Grewal","contact_id":"2580","email":"brittany.grewal@ufv.ca","orgname":"","bloc_notes_ac":"Nov 19 2025 ask for HR  Nov 24 2025 vm\n2026 Apr 02 call reached voicemail at University of the Fraser Valley switchboard outside operating hours","extension":"","toronto_current_time":"2026-04-02T17:45:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a2333ae21b379fe838bd6c1b2b0","X-RetellAI-SipTraceId":"call_a2333ae21b379fe838bd6c1b2b0","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775534902070,"end_timestamp":1775535020501,"duration_ms":118431,"transcript":"User: Welcome to the University of the Prairie Valley. If you know the extension of the person you are calling, enter it at any time. For the office of the registrar, press one. Student services and financial aid, press two. Continuing education, press three. Academic advising, press four. UFC International, press five. IT service desk, press six. To hear other departments, press seven, or press zero speak with an operator. \nUser: I \nUser: did not get your response in time. Please try again. If you know the extension of the person you are calling, enter it at any time. For the office of the registrar, press one. Student services and financial aid, press two. Continuing education, press three. Academic advising, press four. UFE International, press five. IT service desk, press six. To hear other departments, press seven, or press zero to I did not get your response in time. You have reached the main switchboard for the University of the Fraser Valley. Our operating hours are Monday through Friday, from nine AM to one PM. 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call reached an automated university switchboard system where the agent attempted to navigate the menu by pressing zero to speak with an operator. However, the system informed that the office was closed and provided instructions to leave a message or use the online directory. The call ended without reaching a human operator.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached university switchboard voicemail, no human contact","call_summary_title":"Call reached university voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. The official opening was not delivered as the call went to voicemail, no survey questions were asked, but a valid outcome (voicemail) was assigned and closing was spoken.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation; the call went directly to voicemail without human interaction.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. The call logically ended after reaching voicemail with no further actions required.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with survey wording was possible.","Mandatory Phrase Detection":"No. The required phrases were not detected as the call was handled by an automated system and ended in voicemail.","Debug Analytical Variables":"The call did not deliver the official opening as it went to voicemail immediately after dialing zero. No survey questions were asked, so order integrity and skip logic are perfect by default. The call ended with a valid outcome code for voicemail and an approved closing phrase was spoken. Verbatim compliance and mandatory phrase detection are zero due to no survey interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5129,5818,5531,5203,6004,6004,5554,5554,5450,5499],"average":5574.6,"num_requests":10},"tool_calls":[{"tool_call_id":"888566f6d5fdef70","name":"press_digit","type":"press_digit","start_time_sec":30.259,"latency_ms":0,"success":true},{"tool_call_id":"8608d417b698aee0","name":"end_call","type":"end_call","start_time_sec":118.426}],"from_number":"+14374657779","to_number":"+16045047441","direction":"outbound"},"event_timestamp":1775535024256}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2580
CALL ID: call_a2333ae21b379fe838bd6c1b2b0
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:27
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b9f2877110c9f2ebabb13a8b8c0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cosmin","last_name":"Holhos-Vaida","full_name":"Cosmin Holhos-Vaida","contact_id":"696","email":"cosmin@priority1alert.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:45:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b9f2877110c9f2ebabb13a8b8c0","X-RetellAI-SipTraceId":"call_b9f2877110c9f2ebabb13a8b8c0","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535021025,"end_timestamp":1775535024659,"duration_ms":3634,"transcript":"User: Hello. You've reached Goldman's cell phone with priority one alert. \n","transcript_object":[{"role":"user","content":"Hello. You've reached Goldman's cell phone with priority one alert. ","words":[{"word":"Hello. ","start":0.506,"end":0.986},{"word":"You've ","start":0.986,"end":1.2259999},{"word":"reached ","start":1.2259999,"end":1.4659999000000001},{"word":"Goldman's ","start":1.4659999000000001,"end":2.106},{"word":"cell ","start":2.106,"end":2.266},{"word":"phone ","start":2.266,"end":2.4259999},{"word":"with ","start":2.4259999,"end":2.6659998999999996},{"word":"priority ","start":2.6659998999999996,"end":3.066},{"word":"one ","start":3.066,"end":3.2259998},{"word":"alert. ","start":3.2259998,"end":3.4659997999999996}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. You've reached Goldman's cell phone with priority one alert. ","words":[{"word":"Hello. ","start":0.506,"end":0.986},{"word":"You've ","start":0.986,"end":1.2259999},{"word":"reached ","start":1.2259999,"end":1.4659999000000001},{"word":"Goldman's ","start":1.4659999000000001,"end":2.106},{"word":"cell ","start":2.106,"end":2.266},{"word":"phone ","start":2.266,"end":2.4259999},{"word":"with ","start":2.4259999,"end":2.6659998999999996},{"word":"priority ","start":2.6659998999999996,"end":3.066},{"word":"one ","start":3.066,"end":3.2259998},{"word":"alert. ","start":3.2259998,"end":3.4659997999999996}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/30b9ea7797af318e618af9676ecb53fedb6438c0e58e6309576cf9acdc72ea9b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/30b9ea7797af318e618af9676ecb53fedb6438c0e58e6309576cf9acdc72ea9b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/30b9ea7797af318e618af9676ecb53fedb6438c0e58e6309576cf9acdc72ea9b/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":830,"p90":830,"p95":830,"p99":830,"min":830,"max":830,"num":1,"values":[830]},"tts":{"p50":280,"p90":280,"p95":280,"p99":280,"min":280,"max":280,"num":1,"values":[280]},"knowledge_base":{"p50":76,"p90":76,"p95":76,"p99":76,"min":76,"max":76,"num":1,"values":[76]},"asr":{"p50":0,"p90":4.262499999999985,"p95":12.787499999999993,"p99":19.607499999999998,"min":0,"max":21.3125,"num":9,"values":[0,0,0,0,0,0,0,21.3125,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but went to voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken due to no human answer.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or valid finish state. Official opening gate accuracy is 0% as no identity confirmation or official opening was possible. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is 0% as no phrases were spoken. Overall, the call was unsuccessful due to voicemail reached and no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5119],"average":5119,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17757774077","direction":"outbound"},"event_timestamp":1775535028753}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 696
CALL ID: call_b9f2877110c9f2ebabb13a8b8c0
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:28
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1f2cf8448f2c1ebded27771fe1d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jacob","last_name":"Wolfe","full_name":"Jacob Wolfe","contact_id":"4042","email":"jacob.wolfe@cinespace.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n28 October 2025 VM","extension":"","toronto_current_time":"2026-04-02T17:33:38-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1f2cf8448f2c1ebded27771fe1d","X-RetellAI-SipTraceId":"call_1f2cf8448f2c1ebded27771fe1d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535023047,"end_timestamp":1775535026049,"duration_ms":3002,"transcript":"User: Your call has been forwarded to an automated voice message. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automated voice message. ","words":[{"word":"Your ","start":0.027,"end":0.42699998},{"word":"call ","start":0.42699998,"end":0.667},{"word":"has ","start":0.667,"end":0.907},{"word":"been ","start":0.907,"end":1.147},{"word":"forwarded ","start":1.147,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.7069999999999999},{"word":"an ","start":1.7069999999999999,"end":1.8669999},{"word":"automated ","start":1.8669999,"end":2.2670000000000003},{"word":"voice ","start":2.2670000000000003,"end":2.587},{"word":"message. ","start":2.587,"end":2.827}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to an automated voice message. ","words":[{"word":"Your ","start":0.027,"end":0.42699998},{"word":"call ","start":0.42699998,"end":0.667},{"word":"has ","start":0.667,"end":0.907},{"word":"been ","start":0.907,"end":1.147},{"word":"forwarded ","start":1.147,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.7069999999999999},{"word":"an ","start":1.7069999999999999,"end":1.8669999},{"word":"automated ","start":1.8669999,"end":2.2670000000000003},{"word":"voice ","start":2.2670000000000003,"end":2.587},{"word":"message. ","start":2.587,"end":2.827}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9dee30ac45f68a2dcd1bfb62322566c2375155f15b2ac8c957e2ef55b3681ef6/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9dee30ac45f68a2dcd1bfb62322566c2375155f15b2ac8c957e2ef55b3681ef6/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9dee30ac45f68a2dcd1bfb62322566c2375155f15b2ac8c957e2ef55b3681ef6/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":88,"p90":88,"p95":88,"p99":88,"min":88,"max":88,"num":1,"values":[88]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":9,"values":[0,21.3125,21.3125,21.3125,21.3125,21.3125,0,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made but reached an automated voicemail system, and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended at voicemail without any conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken, which is correct since no identity confirmation occurred due to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call ended at voicemail.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or spoken due to no conversation.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening or survey questions were delivered, resulting in 0% call flow completion. Since no human was reached, official opening gate accuracy is perfect by default. No survey questions or branching logic were involved, so those scores remain at 100%. Mandatory phrases were not applicable, so compliance is considered full by default.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5134],"average":5134,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12144708486","direction":"outbound"},"event_timestamp":1775535029637}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4042
CALL ID: call_1f2cf8448f2c1ebded27771fe1d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ed1ead3048b97f12836a9183afe","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Geoff","last_name":"Wright","full_name":"Geoff Wright","contact_id":"2775","email":"geoff.r.wright@westfraser.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ed1ead3048b97f12836a9183afe","X-RetellAI-SipTraceId":"call_ed1ead3048b97f12836a9183afe","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535022757,"end_timestamp":1775535026184,"duration_ms":3427,"transcript":"Agent: Hello, may I please speak with \nUser: Hello. You've reached Jeffrey. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.051,"end":1.4},{"word":"may ","start":1.4,"end":1.562},{"word":"I ","start":1.562,"end":1.62},{"word":"please ","start":1.62,"end":1.829},{"word":"speak ","start":1.829,"end":2.038},{"word":"with ","start":2.038,"end":2.189}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached Jeffrey. ","words":[{"word":"Hello. ","start":1.8659999,"end":2.266},{"word":"You've ","start":2.266,"end":2.6659998999999996},{"word":"reached ","start":2.6659998999999996,"end":2.9059999},{"word":"Jeffrey. ","start":2.9059999,"end":3.2259998}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.051,"end":1.4},{"word":"may ","start":1.4,"end":1.562},{"word":"I ","start":1.562,"end":1.62},{"word":"please ","start":1.62,"end":1.829},{"word":"speak ","start":1.829,"end":2.038},{"word":"with ","start":2.038,"end":2.189}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached Jeffrey. ","words":[{"word":"Hello. ","start":1.8659999,"end":2.266},{"word":"You've ","start":2.266,"end":2.6659998999999996},{"word":"reached ","start":2.6659998999999996,"end":2.9059999},{"word":"Jeffrey. ","start":2.9059999,"end":3.2259998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/944fe5ef6af309253da81cca1f802cf4db631199ecec854c7a92911e20f5e534/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/944fe5ef6af309253da81cca1f802cf4db631199ecec854c7a92911e20f5e534/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/944fe5ef6af309253da81cca1f802cf4db631199ecec854c7a92911e20f5e534/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":687,"p90":687,"p95":687,"p99":687,"min":687,"max":687,"num":1,"values":[687]},"tts":{"p50":282,"p90":282,"p95":282,"p99":282,"min":282,"max":282,"num":1,"values":[282]},"knowledge_base":{"p50":64,"p90":64,"p95":64,"p99":64,"min":64,"max":64,"num":1,"values":[64]},"asr":{"p50":21.375000000000227,"p90":42.6875,"p95":42.6875,"p99":42.6875,"min":21.375,"max":42.6875,"num":5,"values":[21.375000000000227,21.375,21.375,42.6875,42.6875]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Jeffrey, but it went to voicemail. No conversation took place beyond the voicemail greeting.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it ended at voicemail without any conversation or task completion.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by the intended contact.","Survey Order Integrity Score":"0% . No survey questions were asked due to no contact with the user.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call ended immediately at voicemail, so no official opening, survey questions, or closing phrases were delivered. The call flow completion rate is 0% because no valid finish state was reached. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% since no questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5135],"average":5135,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12046202775","direction":"outbound"},"event_timestamp":1775535030382}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2775
CALL ID: call_ed1ead3048b97f12836a9183afe
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_49a98b40c83202005d811c2bd6c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sarah","last_name":"C","full_name":"Sarah C","contact_id":"4028","email":"sarahc@optidge.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n28 October 2025 VM\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:25:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_49a98b40c83202005d811c2bd6c","X-RetellAI-SipTraceId":"call_49a98b40c83202005d811c2bd6c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535021334,"end_timestamp":1775535026772,"duration_ms":5438,"transcript":"Agent: Hello, may I please speak with Sarah?\nUser: Optage. Is not available. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Sarah?","words":[{"word":"Hello, ","start":1.051,"end":1.388},{"word":"may ","start":1.388,"end":1.55},{"word":"I ","start":1.55,"end":1.608},{"word":"please ","start":1.608,"end":1.841},{"word":"speak ","start":1.841,"end":2.073},{"word":"with ","start":2.073,"end":2.235},{"word":"Sarah?","start":2.235,"end":2.793}],"metadata":{"response_id":0}},{"role":"user","content":"Optage. Is not available. ","words":[{"word":"Optage. ","start":3.383,"end":3.9429998},{"word":"Is ","start":4.483,"end":4.643},{"word":"not ","start":4.643,"end":4.803},{"word":"available. ","start":4.803,"end":5.203000299999999}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Sarah?","words":[{"word":"Hello, ","start":1.051,"end":1.388},{"word":"may ","start":1.388,"end":1.55},{"word":"I ","start":1.55,"end":1.608},{"word":"please ","start":1.608,"end":1.841},{"word":"speak ","start":1.841,"end":2.073},{"word":"with ","start":2.073,"end":2.235},{"word":"Sarah?","start":2.235,"end":2.793}],"metadata":{"response_id":0}},{"role":"user","content":"Optage. Is not available. ","words":[{"word":"Optage. ","start":3.383,"end":3.9429998},{"word":"Is ","start":4.483,"end":4.643},{"word":"not ","start":4.643,"end":4.803},{"word":"available. ","start":4.803,"end":5.203000299999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/040b24984c3f89d9378c67f28ce6469be36c4dde5228985824b6aa30a99e8a70/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/040b24984c3f89d9378c67f28ce6469be36c4dde5228985824b6aa30a99e8a70/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/040b24984c3f89d9378c67f28ce6469be36c4dde5228985824b6aa30a99e8a70/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":630.5,"p90":658.9,"p95":662.45,"p99":665.29,"min":595,"max":666,"num":2,"values":[666,595]},"tts":{"p50":230.5,"p90":261.3,"p95":265.15,"p99":268.23,"min":192,"max":269,"num":2,"values":[269,192]},"knowledge_base":{"p50":47,"p90":62.199999999999996,"p95":64.1,"p99":65.62,"min":38,"max":66,"num":3,"values":[66,38,47]},"asr":{"p50":42.68753000000015,"p90":55.47502000000003,"p95":59.73745999999991,"p99":63.14741199999982,"min":13.625,"max":63.9998999999998,"num":5,"values":[42.625,13.625,63.9998999999998,42.687700000000405,42.68753000000015]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The agent called to speak with Sarah but reached voicemail and was informed that Sarah is not available.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, Sarah not available","call_summary_title":"Voicemail reached, contact unavailable","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended at voicemail without conversation.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after attempting to confirm identity, no gatekeeper interference.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call ended early.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is perfect by default.","Mandatory Phrase Detection":"No. The call ended before any mandatory phrases could be spoken.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without completing the call flow. Official Opening Gate Accuracy is 100% as the agent attempted identity confirmation before opening. Survey Order Integrity Score is 100% since no questions were asked, so no order violations. Skip Logic Accuracy is 100% as no branching logic was needed. Verbatim Survey Compliance is 100% by default due to no questions asked. Mandatory Phrase Detection is No because the call ended before any required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5093,5095],"average":5094,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+18323032686","direction":"outbound"},"event_timestamp":1775535030544}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4028
CALL ID: call_49a98b40c83202005d811c2bd6c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:35
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_bb4009558bee56d6fbde4ed2110","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Peter","last_name":"Buckley","full_name":"Peter Buckley","contact_id":"2454","email":"peter.buckley@softchoice.com","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 not interested\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:25:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bb4009558bee56d6fbde4ed2110","X-RetellAI-SipTraceId":"call_bb4009558bee56d6fbde4ed2110","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535030661,"end_timestamp":1775535032691,"duration_ms":2030,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.026,"end":0.266},{"word":"call ","start":0.266,"end":0.506},{"word":"has ","start":0.506,"end":0.82599995},{"word":"been ","start":0.82599995,"end":0.986},{"word":"forwarded ","start":0.986,"end":1.306},{"word":"to ","start":1.306,"end":1.4659999000000001},{"word":"voice ","start":1.4659999000000001,"end":1.706},{"word":"mail. ","start":1.706,"end":1.8659999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.026,"end":0.266},{"word":"call ","start":0.266,"end":0.506},{"word":"has ","start":0.506,"end":0.82599995},{"word":"been ","start":0.82599995,"end":0.986},{"word":"forwarded ","start":0.986,"end":1.306},{"word":"to ","start":1.306,"end":1.4659999000000001},{"word":"voice ","start":1.4659999000000001,"end":1.706},{"word":"mail. ","start":1.706,"end":1.8659999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/dcf1cf11362931b5b1e3ec0cd7504006e14624491f8eece6eb3372a48eeaaca8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/dcf1cf11362931b5b1e3ec0cd7504006e14624491f8eece6eb3372a48eeaaca8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/dcf1cf11362931b5b1e3ec0cd7504006e14624491f8eece6eb3372a48eeaaca8/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":70,"p90":70,"p95":70,"p99":70,"min":70,"max":70,"num":1,"values":[70]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":5,"values":[0,0,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not present as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or task completion. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of any spoken content from the agent to a human contact.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5111],"average":5111,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14163718959","direction":"outbound"},"event_timestamp":1775535036359}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2454
CALL ID: call_bb4009558bee56d6fbde4ed2110
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:35
----------------------------------------
RAW:
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So, we’re hosting a live webinar on April 8th, called \"How to Lead the Sales Transformation for Better Results,\" and we’d like to invite you to it. May I reserve your spot?","words":[{"word":"Hello ","start":3.923,"end":4.236},{"word":"Linda.","start":4.236,"end":4.77},{"word":"My ","start":4.81625,"end":4.99125},{"word":"name ","start":4.99125,"end":5.15325},{"word":"is ","start":5.15325,"end":5.29225},{"word":"Ellen, ","start":5.29225,"end":5.93125},{"word":"and ","start":5.93125,"end":6.12825},{"word":"I’m ","start":6.12825,"end":6.29125},{"word":"calling ","start":6.29125,"end":6.61625},{"word":"on ","start":6.61625,"end":6.75525},{"word":"behalf ","start":6.75525,"end":7.15025},{"word":"of ","start":7.15025,"end":7.31325},{"word":"AtmanCo. 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EVENT: call_analyzed
CONTACT ID: 444
CALL ID: call_1a23d21b77436de44b44a571ab9
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:39
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2533
CALL ID: call_2430368903eed69a286710e8b11
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:46
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_712dbab6185c0a9cd54c15c0fc9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Grael","last_name":"Norton","full_name":"Grael Norton","contact_id":"419","email":"grael@goodharvestmarketing.com","orgname":"","bloc_notes_ac":"Sept 23 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_712dbab6185c0a9cd54c15c0fc9","X-RetellAI-SipTraceId":"call_712dbab6185c0a9cd54c15c0fc9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535039688,"end_timestamp":1775535044251,"duration_ms":4563,"transcript":"Agent: Hello, \nUser: Hi. You've reached Grail. Please leave me a message, and I'll get back to you as soon as I can. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.059,"end":1.465}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Grail. Please leave me a message, and I'll get back to you as soon as I can. ","words":[{"word":"Hi. ","start":0.906,"end":1.2259999},{"word":"You've ","start":1.2259999,"end":1.3860000000000001},{"word":"reached ","start":1.3860000000000001,"end":1.546},{"word":"Grail. 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","start":4.266,"end":4.3459997}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.059,"end":1.465}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Grail. Please leave me a message, and I'll get back to you as soon as I can. ","words":[{"word":"Hi. ","start":0.906,"end":1.2259999},{"word":"You've ","start":1.2259999,"end":1.3860000000000001},{"word":"reached ","start":1.3860000000000001,"end":1.546},{"word":"Grail. ","start":1.546,"end":2.106},{"word":"Please ","start":2.106,"end":2.506},{"word":"leave ","start":2.506,"end":2.6659998999999996},{"word":"me ","start":2.6659998999999996,"end":2.8259999999999996},{"word":"a ","start":2.8259999999999996,"end":2.9059999},{"word":"message, ","start":2.9059999,"end":3.146},{"word":"and ","start":3.146,"end":3.2259998},{"word":"I'll ","start":3.2259998,"end":3.3859999999999997},{"word":"get ","start":3.3859999999999997,"end":3.546},{"word":"back ","start":3.546,"end":3.626},{"word":"to ","start":3.626,"end":3.7059998},{"word":"you ","start":3.7059998,"end":3.7859999999999996},{"word":"as ","start":3.7859999999999996,"end":3.9459997999999996},{"word":"soon ","start":3.9459997999999996,"end":4.026},{"word":"as ","start":4.026,"end":4.106},{"word":"I ","start":4.106,"end":4.266},{"word":"can. ","start":4.266,"end":4.3459997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b6ecd968a10474db2f8b5ee02441293ded24910bf43f19fd00e54865ab462659/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b6ecd968a10474db2f8b5ee02441293ded24910bf43f19fd00e54865ab462659/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b6ecd968a10474db2f8b5ee02441293ded24910bf43f19fd00e54865ab462659/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":713,"p90":765,"p95":771.5,"p99":776.7,"min":648,"max":778,"num":2,"values":[648,778]},"tts":{"p50":259,"p90":287.8,"p95":291.4,"p99":294.28,"min":223,"max":295,"num":2,"values":[295,223]},"knowledge_base":{"p50":43,"p90":55.8,"p95":57.4,"p99":58.68,"min":43,"max":59,"num":3,"values":[59,43,43]},"asr":{"p50":21.3125,"p90":64,"p95":74.65625,"p99":83.18125,"min":0,"max":85.3125,"num":11,"values":[64,21.3125,21.3125,0,0,0,42.625,21.3125,42.625,85.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was made to the contact but went to voicemail, and no message was left by the agent.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. The official opening was not delivered because the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact with the user.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with wording.","Mandatory Phrase Detection":"0%. None of the required phrases were detected as the call was not answered.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, so no official opening or survey questions were delivered. The call flow did not complete any valid steps, resulting in zero scores for all metrics. The call disposition code 06 was assigned because voicemail was reached and no message was left.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5117,5114,5114],"average":5115,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+15206685916","direction":"outbound"},"event_timestamp":1775535047622}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 419
CALL ID: call_712dbab6185c0a9cd54c15c0fc9
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:47
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_198c95055320b942702e0b4c92c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aaron","last_name":"Kaddie","full_name":"Aaron Kaddie","contact_id":"4649","email":"aaron@protekta.com","orgname":"","bloc_notes_ac":"Oct 29 2025 Aaron is not in HR. He said should speak to Kim vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T12:25:54-04:00","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_198c95055320b942702e0b4c92c","X-RetellAI-SipTraceId":"call_198c95055320b942702e0b4c92c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535041229,"end_timestamp":1775535044251,"duration_ms":3022,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.187,"end":0.507},{"word":"person ","start":0.507,"end":0.7469999700000001},{"word":"you ","start":0.7469999700000001,"end":0.987},{"word":"are ","start":0.987,"end":1.147},{"word":"trying ","start":1.147,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.6269999},{"word":"reach ","start":1.6269999,"end":1.8669999},{"word":"is ","start":1.8669999,"end":2.107},{"word":"currently ","start":2.107,"end":2.4269999},{"word":"unavailable. ","start":2.4269999,"end":2.827}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.187,"end":0.507},{"word":"person ","start":0.507,"end":0.7469999700000001},{"word":"you ","start":0.7469999700000001,"end":0.987},{"word":"are ","start":0.987,"end":1.147},{"word":"trying ","start":1.147,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.6269999},{"word":"reach ","start":1.6269999,"end":1.8669999},{"word":"is ","start":1.8669999,"end":2.107},{"word":"currently ","start":2.107,"end":2.4269999},{"word":"unavailable. ","start":2.4269999,"end":2.827}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/2a83b6209081ba422a25568f3b637992ee4cd0b232ef0e8a0403a6782bb9c77c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/2a83b6209081ba422a25568f3b637992ee4cd0b232ef0e8a0403a6782bb9c77c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/2a83b6209081ba422a25568f3b637992ee4cd0b232ef0e8a0403a6782bb9c77c/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":85,"p90":85,"p95":85,"p99":85,"min":85,"max":85,"num":1,"values":[85]},"asr":{"p50":21.3125,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":8,"values":[21.3125,0,0,21.3125,21.3125,42.625,42.625,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made but reached voicemail, and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not spoken due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or valid finish state. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% since no survey questions were asked. Verbatim survey compliance is 0% due to no survey interaction. Mandatory phrase detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5102],"average":5102,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12268410254","direction":"outbound"},"event_timestamp":1775535048149}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4649
CALL ID: call_198c95055320b942702e0b4c92c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:51
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c4acd5ffaa8463e028f70493404","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jean-Marc","last_name":"Mulleneaux","full_name":"Jean-Marc Mulleneaux","contact_id":"2532","email":"jmulleneaux@svb.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:46:55-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c4acd5ffaa8463e028f70493404","X-RetellAI-SipTraceId":"call_c4acd5ffaa8463e028f70493404","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535044139,"end_timestamp":1775535047113,"duration_ms":2974,"transcript":"User: Hi. \nAgent: Hello, may I please \nUser: You've reached John Mark Mullen. \n","transcript_object":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.305,"end":1.6249999}]},{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.093,"end":1.372},{"word":"may ","start":1.372,"end":1.534},{"word":"I ","start":1.534,"end":1.604},{"word":"please ","start":1.604,"end":1.836}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached John Mark Mullen. ","words":[{"word":"You've ","start":1.6249999,"end":1.8649999},{"word":"reached ","start":1.8649999,"end":2.025},{"word":"John ","start":2.025,"end":2.265},{"word":"Mark ","start":2.265,"end":2.505},{"word":"Mullen. ","start":2.505,"end":2.8249999999999997}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.305,"end":1.6249999}]},{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.093,"end":1.372},{"word":"may ","start":1.372,"end":1.534},{"word":"I ","start":1.534,"end":1.604},{"word":"please ","start":1.604,"end":1.836}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached John Mark Mullen. ","words":[{"word":"You've ","start":1.6249999,"end":1.8649999},{"word":"reached ","start":1.8649999,"end":2.025},{"word":"John ","start":2.025,"end":2.265},{"word":"Mark ","start":2.265,"end":2.505},{"word":"Mullen. ","start":2.505,"end":2.8249999999999997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/a294f4dba790b343dc831d536922e61b988958c6005a54e4d20fb52447523ac4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/a294f4dba790b343dc831d536922e61b988958c6005a54e4d20fb52447523ac4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/a294f4dba790b343dc831d536922e61b988958c6005a54e4d20fb52447523ac4/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":694,"p90":694,"p95":694,"p99":694,"min":694,"max":694,"num":1,"values":[694]},"tts":{"p50":283,"p90":283,"p95":283,"p99":283,"min":283,"max":283,"num":1,"values":[283]},"knowledge_base":{"p50":55,"p90":55,"p95":55,"p99":55,"min":55,"max":55,"num":1,"values":[55]},"asr":{"p50":21.3125,"p90":42.625,"p95":42.625,"p99":42.625,"min":21.3125,"max":42.625,"num":5,"values":[21.3125,42.625,42.625,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was an outbound attempt to reach John Mark Mullen but was answered by voicemail. No conversation took place beyond the voicemail greeting.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended at voicemail without any conversation or task completion.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the intended contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction or task completion. Official opening gate accuracy is 0% since the official opening was never delivered after identity confirmation. Survey order integrity is 0% as no survey questions were asked. Skip logic accuracy is 0% because no branching logic was applied. Verbatim survey compliance is 0% due to no survey questions being asked. Mandatory phrase detection is 0% as no required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail and no further engagement.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5139],"average":5139,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14804922096","direction":"outbound"},"event_timestamp":1775535051919}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2532
CALL ID: call_c4acd5ffaa8463e028f70493404
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:10:52
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_eaefd9f491dd700d3db5e575b85","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rasa","last_name":"Navarro","full_name":"Rasa Navarro","contact_id":"9211","email":"rnavarro@homecareassistance.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026-04-02 Dial no answer, phone: +15017641312","extension":"","toronto_current_time":"2026-04-02T17:48:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_eaefd9f491dd700d3db5e575b85","X-RetellAI-SipTraceId":"call_eaefd9f491dd700d3db5e575b85","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535047054,"end_timestamp":1775535049133,"duration_ms":2079,"transcript":"User: Five two zero \n","transcript_object":[{"role":"user","content":"Five two zero ","words":[{"word":"Five ","start":0.031,"end":0.511},{"word":"two ","start":0.511,"end":1.071},{"word":"zero ","start":1.071,"end":1.391}]}],"transcript_with_tool_calls":[{"role":"user","content":"Five two zero ","words":[{"word":"Five ","start":0.031,"end":0.511},{"word":"two ","start":0.511,"end":1.071},{"word":"zero ","start":1.071,"end":1.391}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b00c572bbc7c664825c97caf848bfb77dcdc48fe15659cabcc04773c5abd4906/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b00c572bbc7c664825c97caf848bfb77dcdc48fe15659cabcc04773c5abd4906/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b00c572bbc7c664825c97caf848bfb77dcdc48fe15659cabcc04773c5abd4906/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":879,"p90":879,"p95":879,"p99":879,"min":879,"max":879,"num":1,"values":[879]},"tts":{"p50":282,"p90":282,"p95":282,"p99":282,"min":282,"max":282,"num":1,"values":[282]},"knowledge_base":{"p50":51,"p90":51,"p95":51,"p99":51,"min":51,"max":51,"num":1,"values":[51]},"asr":{"p50":0,"p90":17.049999999999997,"p95":19.18125,"p99":20.88625,"min":0,"max":21.3125,"num":3,"values":[0,0,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but went to voicemail immediately with no conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not present due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance is 0% due to no survey conducted. Mandatory phrase detection is No because the call did not include any required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5132],"average":5132,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15208332594","direction":"outbound"},"event_timestamp":1775535053247}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9211
CALL ID: call_eaefd9f491dd700d3db5e575b85
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:03
----------------------------------------
RAW:
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I’d like to speak with Leo regarding an invitation to a complimentary HR webinar. Thank you.","words":[{"word":"Certainly.","start":6.263,"end":7.017},{"word":"My ","start":7.063375,"end":7.226375},{"word":"name ","start":7.226375,"end":7.389375},{"word":"is ","start":7.389375,"end":7.516375},{"word":"Ellen, ","start":7.516375,"end":7.818375},{"word":"and ","start":7.818375,"end":7.946375},{"word":"I’m ","start":7.946375,"end":8.097375},{"word":"calling ","start":8.097375,"end":8.399375},{"word":"on ","start":8.399375,"end":8.515375},{"word":"behalf ","start":8.515375,"end":8.851375},{"word":"of ","start":8.851375,"end":9.072375},{"word":"AtmanCo. 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No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"No. The required phrases for survey and closing were not applicable or present due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was delivered (+0%), no survey questions were asked (-15% for missing 3 questions), valid outcome assigned (+5%), and closing was appropriate (+5%). Official Opening Gate Accuracy is 100% as the opening was after identity confirmation and no gatekeeper was involved. Survey Order Integrity Score is 100% since no questions were asked, so no order violations. Skip Logic Accuracy is 100% as no branching occurred. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because the required phrases were not present due to voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5114,5859,6152,6152,6180],"average":5891.4,"num_requests":5},"tool_calls":[],"from_number":"+14374657779","to_number":"+12547688571","direction":"outbound"},"event_timestamp":1775535064715}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2443
CALL ID: call_0cfad26a2a0f4bf866f55f35186
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:04
----------------------------------------
RAW:
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No branching logic was triggered as no survey questions or email sending occurred.","Verbatim Survey Compliance":"0%. No survey questions were asked to evaluate compliance.","Mandatory Phrase Detection":"0%. Required phrases such as 'for statistical purposes' and approved closing were not detected.","Debug Analytical Variables":"Call Flow Completion Rate is 40% because the official opening was delivered (+0%), but no survey questions were asked (-5% per question for 5 questions = -25%), no valid outcome assigned (0%), and no approved closing spoken (0%). Official Opening Gate Accuracy is 100% as the opening was after identity confirmation and no gatekeeper was involved. Survey Order Integrity Score is 100% since no questions were asked, so no order violations. Skip Logic Accuracy is 100% as no branching logic was needed. Verbatim Survey Compliance is 0% due to no questions asked. Mandatory Phrase Detection is 0% because required phrases were missing.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5110,5855,5975,6176],"average":5779,"num_requests":4},"tool_calls":[],"from_number":"+14374657779","to_number":"+14035426200","direction":"outbound"},"event_timestamp":1775535065314}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3591
CALL ID: call_42d1b5b4fcffd08f9dff6b676e4
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:14
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0cfad26a2a0f4bf866f55f35186","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leo","last_name":"Crimbley","full_name":"Leo Crimbley","contact_id":"2443","email":"leo.crimbley@udemy.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:54:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0cfad26a2a0f4bf866f55f35186","X-RetellAI-SipTraceId":"call_0cfad26a2a0f4bf866f55f35186","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535011390,"end_timestamp":1775535060701,"duration_ms":49311,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Certainly.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Leo regarding an invitation to a complimentary HR webinar. Thank you.\nUser: Thanks. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—are you still there?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. \n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2443
CALL ID: call_0cfad26a2a0f4bf866f55f35186
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:14
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_42d1b5b4fcffd08f9dff6b676e4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kelly","last_name":"Ackerl","full_name":"Kelly Ackerl","contact_id":"3591","email":"kackerl@buildingtrades.ca","orgname":"","bloc_notes_ac":"Oct 24 2025 not interested , take off list\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:43:20-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_42d1b5b4fcffd08f9dff6b676e4","X-RetellAI-SipTraceId":"call_42d1b5b4fcffd08f9dff6b676e4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535016103,"end_timestamp":1775535059247,"duration_ms":43144,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Certainly.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Kelly regarding an invitation to a complimentary HR webinar. Thank you.\nUser: Thanks. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—are you still there?\n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3591
CALL ID: call_42d1b5b4fcffd08f9dff6b676e4
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:15
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ffec3ea507f29ca2b02dcaf56b3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jacob","last_name":"Warwick","full_name":"Jacob Warwick","contact_id":"839","email":"jacob@thinkwarwick.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ffec3ea507f29ca2b02dcaf56b3","X-RetellAI-SipTraceId":"call_ffec3ea507f29ca2b02dcaf56b3","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535069998,"end_timestamp":1775535072638,"duration_ms":2640,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.43699997999999995,"end":0.677},{"word":"call ","start":0.677,"end":0.997},{"word":"has ","start":0.997,"end":1.2369998999999998},{"word":"been ","start":1.2369998999999998,"end":1.4769999},{"word":"forwarded ","start":1.4769999,"end":1.797},{"word":"to ","start":1.797,"end":2.037},{"word":"voice ","start":2.037,"end":2.277},{"word":"mail. ","start":2.277,"end":2.4369999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.43699997999999995,"end":0.677},{"word":"call ","start":0.677,"end":0.997},{"word":"has ","start":0.997,"end":1.2369998999999998},{"word":"been ","start":1.2369998999999998,"end":1.4769999},{"word":"forwarded ","start":1.4769999,"end":1.797},{"word":"to ","start":1.797,"end":2.037},{"word":"voice ","start":2.037,"end":2.277},{"word":"mail. ","start":2.277,"end":2.4369999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/f6f06a4526ae1f13bed41581f635930eb87f656e7006ebf86ff37e252f1572b8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f6f06a4526ae1f13bed41581f635930eb87f656e7006ebf86ff37e252f1572b8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f6f06a4526ae1f13bed41581f635930eb87f656e7006ebf86ff37e252f1572b8/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":609,"p90":609,"p95":609,"p99":609,"min":609,"max":609,"num":1,"values":[609]},"tts":{"p50":240,"p90":240,"p95":240,"p99":240,"min":240,"max":240,"num":1,"values":[240]},"knowledge_base":{"p50":56,"p90":56,"p95":56,"p99":56,"min":56,"max":56,"num":1,"values":[56]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":7,"values":[21.3125,0,21.3125,21.3125,21.3125,21.3125,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to no human answer.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or valid finish state. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of any spoken content from the agent or contact. Overall, the call was unsuccessful due to no human answer and immediate voicemail reach.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5092],"average":5092,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15305755989","direction":"outbound"},"event_timestamp":1775535076374}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 839
CALL ID: call_ffec3ea507f29ca2b02dcaf56b3
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:16
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3873
CALL ID: call_ed6b869ee716e30ce5906f50705
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:22
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_8c2a57a3689f5a9592e8b900465","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kirk","last_name":"McClain","full_name":"Kirk McClain","contact_id":"2952","email":"kmcclain@suncor.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 Never call again\n2026-04-02 dial busy, phone:  +14032963612","extension":"","toronto_current_time":"2026-04-02T17:28:17-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8c2a57a3689f5a9592e8b900465","X-RetellAI-SipTraceId":"call_8c2a57a3689f5a9592e8b900465","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"not_connected","start_timestamp":1775535081924,"end_timestamp":1775535081924,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/a8136ae055499912d0a4fbb4df0db8db6af8aff3a9939c6279205266acbdc57c/public.log","disconnection_reason":"dial_busy","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+14032963612","direction":"outbound"},"event_timestamp":1775535083239}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2952
CALL ID: call_8c2a57a3689f5a9592e8b900465
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:24
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_fea10d51fc5776f9c1752fc56c2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kimberley","last_name":"Mullins","full_name":"Kimberley Mullins","contact_id":"3017","email":"kimullins@suncor.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 VM\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:16-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fea10d51fc5776f9c1752fc56c2","X-RetellAI-SipTraceId":"call_fea10d51fc5776f9c1752fc56c2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535076601,"end_timestamp":1775535078951,"duration_ms":2350,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.042,"end":0.44199997999999996},{"word":"call ","start":0.44199997999999996,"end":0.682},{"word":"has ","start":0.682,"end":0.922},{"word":"been ","start":0.922,"end":1.082},{"word":"forwarded ","start":1.082,"end":1.4020000000000001},{"word":"to ","start":1.4020000000000001,"end":1.6419999},{"word":"voice ","start":1.6419999,"end":1.8819999},{"word":"mail. ","start":1.8819999,"end":2.042}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.042,"end":0.44199997999999996},{"word":"call ","start":0.44199997999999996,"end":0.682},{"word":"has ","start":0.682,"end":0.922},{"word":"been ","start":0.922,"end":1.082},{"word":"forwarded ","start":1.082,"end":1.4020000000000001},{"word":"to ","start":1.4020000000000001,"end":1.6419999},{"word":"voice ","start":1.6419999,"end":1.8819999},{"word":"mail. ","start":1.8819999,"end":2.042}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/a095c5184b5799a6afebd1670a0bd1dfb2859bb748ccf835ce52083b7958f416/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/a095c5184b5799a6afebd1670a0bd1dfb2859bb748ccf835ce52083b7958f416/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/a095c5184b5799a6afebd1670a0bd1dfb2859bb748ccf835ce52083b7958f416/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":668,"p90":668,"p95":668,"p99":668,"min":668,"max":668,"num":1,"values":[668]},"tts":{"p50":227,"p90":227,"p95":227,"p99":227,"min":227,"max":227,"num":1,"values":[227]},"knowledge_base":{"p50":72,"p90":72,"p95":72,"p99":72,"min":72,"max":72,"num":1,"values":[72]},"asr":{"p50":21.3125,"p90":63.96875,"p95":85.296875,"p99":102.35937500000001,"min":0,"max":106.625,"num":6,"values":[106.625,21.3125,21.3125,21.3125,0,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0% . No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"No . Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no survey questions being asked. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to no human contact and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5112],"average":5112,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15872162675","direction":"outbound"},"event_timestamp":1775535085474}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3017
CALL ID: call_fea10d51fc5776f9c1752fc56c2
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:25
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ef8da7ba25647f3242716edf1ad","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laura","last_name":"Polewczyk","full_name":"Laura Polewczyk","contact_id":"4419","email":"ldoak@spllp.com","orgname":"","bloc_notes_ac":"Oct 28 2025 number disconnected\n2026-04-02 Dial no answer, phone: +19517856950\n2026-04-02 Dial no answer, phone: +19097856950","extension":"","toronto_current_time":"2026-04-02T18:14:45-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ef8da7ba25647f3242716edf1ad","X-RetellAI-SipTraceId":"call_ef8da7ba25647f3242716edf1ad","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"not_connected","start_timestamp":1775535085610,"end_timestamp":1775535085610,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/2ed337bf188b75b47a522a9d829874dd30c51d89b64f13d8edd47e0b89be64a5/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+19517856950","direction":"outbound"},"event_timestamp":1775535086776}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4419
CALL ID: call_ef8da7ba25647f3242716edf1ad
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:36
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_9017622510bb8a8c4d3e5498bbf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Adam","last_name":"Wells","full_name":"Adam Wells","contact_id":"3065","email":"adam@hiringbranch.com","orgname":"","bloc_notes_ac":"Sept 29 2025 vm  Oct 2 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T13:08:34-04:00","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9017622510bb8a8c4d3e5498bbf","X-RetellAI-SipTraceId":"call_9017622510bb8a8c4d3e5498bbf","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535091659,"end_timestamp":1775535094013,"duration_ms":2354,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.106,"end":0.34600000000000003},{"word":"call ","start":0.34600000000000003,"end":0.666},{"word":"has ","start":0.666,"end":0.906},{"word":"been ","start":0.906,"end":1.1460000000000001},{"word":"forwarded ","start":1.1460000000000001,"end":1.4659999000000001},{"word":"to ","start":1.4659999000000001,"end":1.706},{"word":"voice ","start":1.706,"end":1.946},{"word":"mail. ","start":1.946,"end":2.106}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.106,"end":0.34600000000000003},{"word":"call ","start":0.34600000000000003,"end":0.666},{"word":"has ","start":0.666,"end":0.906},{"word":"been ","start":0.906,"end":1.1460000000000001},{"word":"forwarded ","start":1.1460000000000001,"end":1.4659999000000001},{"word":"to ","start":1.4659999000000001,"end":1.706},{"word":"voice ","start":1.706,"end":1.946},{"word":"mail. ","start":1.946,"end":2.106}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e3963ab482ba3679ddd6dec9bd739140b6e90eb14a0ef67d8b56e7fc26500f8d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e3963ab482ba3679ddd6dec9bd739140b6e90eb14a0ef67d8b56e7fc26500f8d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e3963ab482ba3679ddd6dec9bd739140b6e90eb14a0ef67d8b56e7fc26500f8d/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":69,"p90":69,"p95":69,"p99":69,"min":69,"max":69,"num":1,"values":[69]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":21.3125,"max":21.3125,"num":5,"values":[21.3125,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no conversation.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, resulting in no conversation or survey questions asked. Therefore, all metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%. The call was unsuccessful and no further action was taken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5082],"average":5082,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14167976192","direction":"outbound"},"event_timestamp":1775535097865}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3065
CALL ID: call_9017622510bb8a8c4d3e5498bbf
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:36
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_d1459f9c1136f204f70f111fe35","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Felicia","last_name":"Lupu","full_name":"Felicia Lupu","contact_id":"2914","email":"flupu@talend.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left","extension":"","toronto_current_time":"2026-04-02T17:49:10-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d1459f9c1136f204f70f111fe35","X-RetellAI-SipTraceId":"call_d1459f9c1136f204f70f111fe35","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535090945,"end_timestamp":1775535094000,"duration_ms":3055,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.83199995,"end":1.1520000000000001},{"word":"call ","start":1.1520000000000001,"end":1.3920000000000001},{"word":"has ","start":1.3920000000000001,"end":1.6319999},{"word":"been ","start":1.6319999,"end":1.792},{"word":"forwarded ","start":1.792,"end":2.112},{"word":"to ","start":2.112,"end":2.352},{"word":"voicemail. ","start":2.352,"end":2.6719999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.83199995,"end":1.1520000000000001},{"word":"call ","start":1.1520000000000001,"end":1.3920000000000001},{"word":"has ","start":1.3920000000000001,"end":1.6319999},{"word":"been ","start":1.6319999,"end":1.792},{"word":"forwarded ","start":1.792,"end":2.112},{"word":"to ","start":2.112,"end":2.352},{"word":"voicemail. ","start":2.352,"end":2.6719999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/557977c3112accff9f15e4a4a13212de00d419693f29f635cf21b0ec88a570f4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/557977c3112accff9f15e4a4a13212de00d419693f29f635cf21b0ec88a570f4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/557977c3112accff9f15e4a4a13212de00d419693f29f635cf21b0ec88a570f4/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1478,"p90":1478,"p95":1478,"p99":1478,"min":1478,"max":1478,"num":1,"values":[1478]},"tts":{"p50":259,"p90":259,"p95":259,"p99":259,"min":259,"max":259,"num":1,"values":[259]},"knowledge_base":{"p50":121,"p90":121,"p95":121,"p99":121,"min":121,"max":121,"num":1,"values":[121]},"asr":{"p50":31.96875,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":6,"values":[0,21.3125,42.625,42.625,21.3125,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken after identity confirmation because the call was not answered by a human, which is appropriate.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable and considered perfect by default.","Mandatory Phrase Detection":"100%. No phrases were expected or missed due to no conversation.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, so no official opening or survey questions were asked, resulting in a 0% call flow completion rate. Official Opening Gate Accuracy is 100% because no opening was spoken without confirmation. Survey order and skip logic scores are 100% as no questions were asked. Verbatim survey compliance and mandatory phrase detection are also 100% by default due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5096],"average":5096,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14156911687","direction":"outbound"},"event_timestamp":1775535097933}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2914
CALL ID: call_d1459f9c1136f204f70f111fe35
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:40
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_cd24d7d472ff08025f8030a0242","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Georgia","last_name":"Evans","full_name":"Georgia Evans","contact_id":"3446","email":"georgiaevans@supplementking.ca","orgname":"","bloc_notes_ac":"Oct 24 2025 hang up\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cd24d7d472ff08025f8030a0242","X-RetellAI-SipTraceId":"call_cd24d7d472ff08025f8030a0242","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535096379,"end_timestamp":1775535098076,"duration_ms":1697,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.027,"end":0.267},{"word":"has ","start":0.267,"end":0.507},{"word":"been ","start":0.507,"end":0.667},{"word":"forwarded ","start":0.667,"end":0.987},{"word":"to ","start":0.987,"end":1.2269998999999998},{"word":"voice ","start":1.2269998999999998,"end":1.387},{"word":"mail. ","start":1.387,"end":1.547}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.027,"end":0.267},{"word":"has ","start":0.267,"end":0.507},{"word":"been ","start":0.507,"end":0.667},{"word":"forwarded ","start":0.667,"end":0.987},{"word":"to ","start":0.987,"end":1.2269998999999998},{"word":"voice ","start":1.2269998999999998,"end":1.387},{"word":"mail. ","start":1.387,"end":1.547}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c3cba2549d26d3e37aa72dd60f3d2ea16f46850df7e8b39f83755a6554949469/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c3cba2549d26d3e37aa72dd60f3d2ea16f46850df7e8b39f83755a6554949469/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c3cba2549d26d3e37aa72dd60f3d2ea16f46850df7e8b39f83755a6554949469/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":63.5,"p90":72.7,"p95":73.85,"p99":74.77,"min":52,"max":75,"num":2,"values":[75,52]},"asr":{"p50":21.3125,"p90":46.92499999999998,"p95":55.46249999999999,"p99":62.2925,"min":0,"max":64,"num":5,"values":[0,21.3125,64,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5791666,"combined_cost":3.1583333},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of conversation. The call was unsuccessful and no human was reached.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5120],"average":5120,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17785838229","direction":"outbound"},"event_timestamp":1775535101545}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3446
CALL ID: call_cd24d7d472ff08025f8030a0242
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:41
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_449f71f00ec55459c596af5eba9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Brooke","last_name":"Weremy","full_name":"Brooke Weremy","contact_id":"3363","email":"brooke.weremy@smart.vet","orgname":"","bloc_notes_ac":"Oct 25 2025 vm\n2026 Apr 02 call reached voicemail, message left","extension":"","toronto_current_time":"2026-04-02T18:05:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_449f71f00ec55459c596af5eba9","X-RetellAI-SipTraceId":"call_449f71f00ec55459c596af5eba9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535090023,"end_timestamp":1775535097699,"duration_ms":7676,"transcript":"Agent: Hello, may I please speak with \nUser: Your \nAgent: Brooke?\nUser: call has been forwarded to a voice mail service that has not been initialized by the customer you are calling. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.18,"end":1.494},{"word":"may ","start":1.494,"end":1.656},{"word":"I ","start":1.656,"end":1.737},{"word":"please ","start":1.737,"end":1.981},{"word":"speak ","start":1.981,"end":2.213},{"word":"with ","start":2.213,"end":2.376}],"metadata":{"response_id":0}},{"role":"user","content":"Your ","words":[{"word":"Your ","start":2.4279999,"end":2.748}]},{"role":"agent","content":"Brooke?","words":[{"word":"Brooke?","start":2.376,"end":2.875}],"metadata":{"response_id":0}},{"role":"user","content":"call has been forwarded to a voice mail service that has not been initialized by the customer you are calling. ","words":[{"word":"call ","start":2.748,"end":2.988},{"word":"has ","start":2.988,"end":3.2279998},{"word":"been ","start":3.2279998,"end":3.388},{"word":"forwarded ","start":3.388,"end":3.7079998},{"word":"to ","start":3.7079998,"end":3.9479998},{"word":"a ","start":3.9479998,"end":4.108},{"word":"voice ","start":4.108,"end":4.3479997},{"word":"mail ","start":4.3479997,"end":4.587999999999999},{"word":"service ","start":4.587999999999999,"end":4.8279996999999995},{"word":"that ","start":4.997999999999999,"end":5.237999599999999},{"word":"has ","start":5.237999599999999,"end":5.398},{"word":"not ","start":5.398,"end":5.6379997},{"word":"been ","start":5.6379997,"end":5.7979994999999995},{"word":"initialized ","start":5.7979994999999995,"end":6.358},{"word":"by ","start":6.358,"end":6.5979997},{"word":"the ","start":6.5979997,"end":6.6779996},{"word":"customer ","start":6.6779996,"end":6.997999999999999},{"word":"you ","start":6.997999999999999,"end":7.157999599999999},{"word":"are ","start":7.157999599999999,"end":7.318},{"word":"calling. ","start":7.318,"end":7.398}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.18,"end":1.494},{"word":"may ","start":1.494,"end":1.656},{"word":"I ","start":1.656,"end":1.737},{"word":"please ","start":1.737,"end":1.981},{"word":"speak ","start":1.981,"end":2.213},{"word":"with ","start":2.213,"end":2.376}],"metadata":{"response_id":0}},{"role":"user","content":"Your ","words":[{"word":"Your ","start":2.4279999,"end":2.748}]},{"role":"agent","content":"Brooke?","words":[{"word":"Brooke?","start":2.376,"end":2.875}],"metadata":{"response_id":0}},{"role":"user","content":"call has been forwarded to a voice mail service that has not been initialized by the customer you are calling. ","words":[{"word":"call ","start":2.748,"end":2.988},{"word":"has ","start":2.988,"end":3.2279998},{"word":"been ","start":3.2279998,"end":3.388},{"word":"forwarded ","start":3.388,"end":3.7079998},{"word":"to ","start":3.7079998,"end":3.9479998},{"word":"a ","start":3.9479998,"end":4.108},{"word":"voice ","start":4.108,"end":4.3479997},{"word":"mail ","start":4.3479997,"end":4.587999999999999},{"word":"service ","start":4.587999999999999,"end":4.8279996999999995},{"word":"that ","start":4.997999999999999,"end":5.237999599999999},{"word":"has ","start":5.237999599999999,"end":5.398},{"word":"not ","start":5.398,"end":5.6379997},{"word":"been ","start":5.6379997,"end":5.7979994999999995},{"word":"initialized ","start":5.7979994999999995,"end":6.358},{"word":"by ","start":6.358,"end":6.5979997},{"word":"the ","start":6.5979997,"end":6.6779996},{"word":"customer ","start":6.6779996,"end":6.997999999999999},{"word":"you ","start":6.997999999999999,"end":7.157999599999999},{"word":"are ","start":7.157999599999999,"end":7.318},{"word":"calling. 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The call did not reach a human or complete any part of the script, and was disconnected immediately to voicemail.","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening was possible as the call went to voicemail immediately.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected as the call was not answered by a human.","Debug Analytical Variables":"The call was disconnected immediately to an uninitialized voicemail service, so no interaction occurred. Therefore, all metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5125],"average":5125,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12507185896","direction":"outbound"},"event_timestamp":1775535102042}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3363
CALL ID: call_449f71f00ec55459c596af5eba9
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:42
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_4d1e9b279b46dbd330689e226b9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Elaine","last_name":"Jensen","full_name":"Elaine Jensen","contact_id":"3002","email":"elaine.jensen@westfraser.com","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 Not interested\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:08-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4d1e9b279b46dbd330689e226b9","X-RetellAI-SipTraceId":"call_4d1e9b279b46dbd330689e226b9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535095789,"end_timestamp":1775535099093,"duration_ms":3304,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. 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","words":[{"word":"The ","start":0.42599998,"end":0.7459999700000001},{"word":"person ","start":0.7459999700000001,"end":1.066},{"word":"you ","start":1.066,"end":1.2259999},{"word":"are ","start":1.2259999,"end":1.4659999000000001},{"word":"trying ","start":1.4659999000000001,"end":1.786},{"word":"to ","start":1.786,"end":1.946},{"word":"reach ","start":1.946,"end":2.1859998},{"word":"is ","start":2.1859998,"end":2.4259999},{"word":"currently ","start":2.4259999,"end":2.746},{"word":"unavailable. 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The call did not reach a valid finish state as it went directly to voicemail with no interaction.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or matched.","Mandatory Phrase Detection":"0% . No mandatory phrases were detected as the call was not answered.","Debug Analytical Variables":"The call was unsuccessful because it went directly to voicemail without any human interaction, resulting in no official opening, no survey questions asked, no logical branching, and no mandatory phrases detected. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5122],"average":5122,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16048952784","direction":"outbound"},"event_timestamp":1775535103596}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3002
CALL ID: call_4d1e9b279b46dbd330689e226b9
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:43
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7651fafac09593738a8098ffa1d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Robert","last_name":"Martinez","full_name":"Robert Martinez","contact_id":"2709","email":"robmartinez@antiochschools.net","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:01-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7651fafac09593738a8098ffa1d","X-RetellAI-SipTraceId":"call_7651fafac09593738a8098ffa1d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535095111,"end_timestamp":1775535100861,"duration_ms":5750,"transcript":"User: Thank you for calling the Fairfield to Sioux Unified School District. You have reached Perla Godinez Summers. \n","transcript_object":[{"role":"user","content":"Thank you for calling the Fairfield to Sioux Unified School District. You have reached Perla Godinez Summers. ","words":[{"word":"Thank ","start":0.269,"end":0.509},{"word":"you ","start":0.509,"end":0.669},{"word":"for ","start":0.669,"end":0.82899995},{"word":"calling ","start":0.82899995,"end":1.069},{"word":"the ","start":1.069,"end":1.309},{"word":"Fairfield ","start":1.309,"end":1.6289999},{"word":"to ","start":1.6289999,"end":1.789},{"word":"Sioux ","start":1.789,"end":1.9489999999999998},{"word":"Unified ","start":1.9489999999999998,"end":2.3489999999999998},{"word":"School ","start":2.3489999999999998,"end":2.589},{"word":"District. 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","words":[{"word":"Thank ","start":0.269,"end":0.509},{"word":"you ","start":0.509,"end":0.669},{"word":"for ","start":0.669,"end":0.82899995},{"word":"calling ","start":0.82899995,"end":1.069},{"word":"the ","start":1.069,"end":1.309},{"word":"Fairfield ","start":1.309,"end":1.6289999},{"word":"to ","start":1.6289999,"end":1.789},{"word":"Sioux ","start":1.789,"end":1.9489999999999998},{"word":"Unified ","start":1.9489999999999998,"end":2.3489999999999998},{"word":"School ","start":2.3489999999999998,"end":2.589},{"word":"District. ","start":2.589,"end":2.9089999},{"word":"You ","start":3.209,"end":3.529},{"word":"have ","start":3.529,"end":3.6889998},{"word":"reached ","start":3.6889998,"end":4.009},{"word":"Perla ","start":4.009,"end":4.489},{"word":"Godinez ","start":4.489,"end":5.0489999999999995},{"word":"Summers. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2709
CALL ID: call_7651fafac09593738a8098ffa1d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:47
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_d9d387e817ddca9abdeeae3da3b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Omar","last_name":"Reid","full_name":"Omar Reid","contact_id":"9217","email":"omar.reid@harrishealth.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:43:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d9d387e817ddca9abdeeae3da3b","X-RetellAI-SipTraceId":"call_d9d387e817ddca9abdeeae3da3b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535101010,"end_timestamp":1775535104367,"duration_ms":3357,"transcript":"User: Sorry. \nAgent: Hello, \nUser: Omar Re. Is not available. \n","transcript_object":[{"role":"user","content":"Sorry. ","words":[{"word":"Sorry. ","start":0.027,"end":0.82699995}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":0.978,"end":1.28}],"metadata":{"response_id":0}},{"role":"user","content":"Omar Re. Is not available. ","words":[{"word":"Omar ","start":0.987,"end":1.387},{"word":"Re. ","start":1.387,"end":2.107},{"word":"Is ","start":2.347,"end":2.507},{"word":"not ","start":2.507,"end":2.7470000000000003},{"word":"available. ","start":2.7470000000000003,"end":3.067}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. ","words":[{"word":"Sorry. ","start":0.027,"end":0.82699995}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":0.978,"end":1.28}],"metadata":{"response_id":0}},{"role":"user","content":"Omar Re. Is not available. ","words":[{"word":"Omar ","start":0.987,"end":1.387},{"word":"Re. ","start":1.387,"end":2.107},{"word":"Is ","start":2.347,"end":2.507},{"word":"not ","start":2.507,"end":2.7470000000000003},{"word":"available. ","start":2.7470000000000003,"end":3.067}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b65012ad56fa65a4e64be7baa064d02940a09b1129bde3171fd4b6badb67a1c9/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b65012ad56fa65a4e64be7baa064d02940a09b1129bde3171fd4b6badb67a1c9/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b65012ad56fa65a4e64be7baa064d02940a09b1129bde3171fd4b6badb67a1c9/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":657,"p90":657,"p95":657,"p99":657,"min":657,"max":657,"num":1,"values":[657]},"tts":{"p50":228,"p90":228,"p95":228,"p99":228,"min":228,"max":228,"num":1,"values":[228]},"knowledge_base":{"p50":54,"p90":60.4,"p95":61.2,"p99":61.84,"min":46,"max":62,"num":2,"values":[62,46]},"asr":{"p50":21.3125,"p90":31.9688000000001,"p95":37.29690000000005,"p99":41.55938000000002,"min":0,"max":42.625,"num":6,"values":[0,42.625,21.3125,21.3125,21.312600000000202,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made to Omar Re, but he was not available and the call went to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached - contact unavailable","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was delivered since the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact with the human.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or task completion. Official opening gate accuracy is 0% since the official opening was never delivered due to no identity confirmation. Survey order integrity score is 0% as no survey questions were asked. Skip logic accuracy is 0% because no branching logic was applied. Verbatim survey compliance is 0% due to absence of survey questions. Mandatory phrase detection is 0% as no required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail and no interaction with the contact.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5121],"average":5121,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13464260187","direction":"outbound"},"event_timestamp":1775535108096}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9217
CALL ID: call_d9d387e817ddca9abdeeae3da3b
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:48
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_26087397e96eac54da3613b1e82","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michele","last_name":"Morabito","full_name":"Michele Morabito","contact_id":"238","email":"michele@osegllc.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no human contact","extension":"","toronto_current_time":"2026-04-02T17:28:17-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_26087397e96eac54da3613b1e82","X-RetellAI-SipTraceId":"call_26087397e96eac54da3613b1e82","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535079484,"end_timestamp":1775535105274,"duration_ms":25790,"transcript":"User: Thank you for calling GreatBatch. Our normal business hours are Monday through Friday, eight AM to four thirty PM Eastern Standard. Our office is currently closed. If you know the six digit extension of the associate you are calling, you may dial it at any time. For an associate directory, press nine. To leave a message in the general mailbox, press five. \nAgent: Thank you. I'll try again during business hours. Goodbye.\n","transcript_object":[{"role":"user","content":"Thank you for calling GreatBatch. Our normal business hours are Monday through Friday, eight AM to four thirty PM Eastern Standard. Our office is currently closed. If you know the six digit extension of the associate you are calling, you may dial it at any time. For an associate directory, press nine. To leave a message in the general mailbox, press five. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 238
CALL ID: call_26087397e96eac54da3613b1e82
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:11:50
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_d5a8c7bef2e70a657d13100e18a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Erin","last_name":"Murphy","full_name":"Erin Murphy","contact_id":"4006","email":"emurphy@amcastle.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n28 October 2025 VM\n2026 Apr 02 voicemail reached, no conversation","extension":"","toronto_current_time":"2026-04-02T17:33:35-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d5a8c7bef2e70a657d13100e18a","X-RetellAI-SipTraceId":"call_d5a8c7bef2e70a657d13100e18a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535103107,"end_timestamp":1775535106393,"duration_ms":3286,"transcript":"User: Hi. \nAgent: Hello, may I \nUser: It's Erin. Sorry I missed your call. \n","transcript_object":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.068,"end":1.4679999000000001}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1,"end":1.313},{"word":"may ","start":1.313,"end":1.453},{"word":"I ","start":1.453,"end":1.534}],"metadata":{"response_id":0}},{"role":"user","content":"It's Erin. Sorry I missed your call. ","words":[{"word":"It's ","start":1.4679999000000001,"end":1.6279999},{"word":"Erin. ","start":1.6279999,"end":2.108},{"word":"Sorry ","start":2.108,"end":2.2680000000000002},{"word":"I ","start":2.2680000000000002,"end":2.4279999},{"word":"missed ","start":2.4279999,"end":2.6679999},{"word":"your ","start":2.6679999,"end":2.828},{"word":"call. ","start":2.828,"end":3.068}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.068,"end":1.4679999000000001}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1,"end":1.313},{"word":"may ","start":1.313,"end":1.453},{"word":"I ","start":1.453,"end":1.534}],"metadata":{"response_id":0}},{"role":"user","content":"It's Erin. Sorry I missed your call. ","words":[{"word":"It's ","start":1.4679999000000001,"end":1.6279999},{"word":"Erin. ","start":1.6279999,"end":2.108},{"word":"Sorry ","start":2.108,"end":2.2680000000000002},{"word":"I ","start":2.2680000000000002,"end":2.4279999},{"word":"missed ","start":2.4279999,"end":2.6679999},{"word":"your ","start":2.6679999,"end":2.828},{"word":"call. ","start":2.828,"end":3.068}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/89201ee172ed981b6ea96d865ab58d1a3fdd8d08734d11d5f814edc452d32950/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/89201ee172ed981b6ea96d865ab58d1a3fdd8d08734d11d5f814edc452d32950/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/89201ee172ed981b6ea96d865ab58d1a3fdd8d08734d11d5f814edc452d32950/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":642,"p90":642,"p95":642,"p99":642,"min":642,"max":642,"num":1,"values":[642]},"tts":{"p50":265,"p90":265,"p95":265,"p99":265,"min":265,"max":265,"num":1,"values":[265]},"knowledge_base":{"p50":50,"p90":55.6,"p95":56.3,"p99":56.86,"min":41,"max":57,"num":3,"values":[57,50,41]},"asr":{"p50":21.3125,"p90":51.17500000000001,"p95":57.587499999999984,"p99":62.71749999999999,"min":21.3125,"max":64,"num":7,"values":[21.3125,21.3125,21.3125,21.3125,64,21.3125,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was very brief and ended quickly with the contact, Erin, indicating she missed the call. No further conversation or tasks were completed.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 brief call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not proceed beyond initial contact and no official opening or survey questions were asked, no valid outcome or closing was reached.","Official Opening Gate Accuracy":"0%. No official opening was delivered after identity confirmation as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to no survey questions or email sent.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to the call ending at voicemail.","Debug Analytical Variables":"The call was disconnected after reaching voicemail without leaving a message, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for call flow completion, opening gate accuracy, survey order integrity, skip logic accuracy, verbatim survey compliance, and mandatory phrase detection.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5096],"average":5096,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18154881584","direction":"outbound"},"event_timestamp":1775535111182}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4006
CALL ID: call_d5a8c7bef2e70a657d13100e18a
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:05
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4272
CALL ID: call_e672987badbbd673665494743bd
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:15
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_379d225f9f04f557a69d424e2d5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Christa","last_name":"Pavlik","full_name":"Christa Pavlik","contact_id":"3967","email":"cpavlik@pavliks.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n28 October 2025 VM\n2026 Apr 02 call reached voicemail, no human contact","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_379d225f9f04f557a69d424e2d5","X-RetellAI-SipTraceId":"call_379d225f9f04f557a69d424e2d5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535129768,"end_timestamp":1775535133077,"duration_ms":3309,"transcript":"User: You are trying to reach is not available to take your call. \n","transcript_object":[{"role":"user","content":"You are trying to reach is not available to take your call. ","words":[{"word":"You ","start":0.10500000000000001,"end":0.265},{"word":"are ","start":0.265,"end":0.505},{"word":"trying ","start":0.505,"end":0.665},{"word":"to ","start":0.665,"end":0.82499995},{"word":"reach ","start":0.82499995,"end":1.2249998999999998},{"word":"is ","start":1.2249998999999998,"end":1.6249999},{"word":"not ","start":1.6249999,"end":1.8649999},{"word":"available ","start":1.8649999,"end":2.265},{"word":"to ","start":2.265,"end":2.585},{"word":"take ","start":2.585,"end":2.745},{"word":"your ","start":2.745,"end":2.985},{"word":"call. ","start":2.985,"end":3.145}]}],"transcript_with_tool_calls":[{"role":"user","content":"You are trying to reach is not available to take your call. ","words":[{"word":"You ","start":0.10500000000000001,"end":0.265},{"word":"are ","start":0.265,"end":0.505},{"word":"trying ","start":0.505,"end":0.665},{"word":"to ","start":0.665,"end":0.82499995},{"word":"reach ","start":0.82499995,"end":1.2249998999999998},{"word":"is ","start":1.2249998999999998,"end":1.6249999},{"word":"not ","start":1.6249999,"end":1.8649999},{"word":"available ","start":1.8649999,"end":2.265},{"word":"to ","start":2.265,"end":2.585},{"word":"take ","start":2.585,"end":2.745},{"word":"your ","start":2.745,"end":2.985},{"word":"call. ","start":2.985,"end":3.145}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/dd79b00273453a9b5e2c81aff5d2984fff1c0a340f3e76b18e65e67caa8530f8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/dd79b00273453a9b5e2c81aff5d2984fff1c0a340f3e76b18e65e67caa8530f8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/dd79b00273453a9b5e2c81aff5d2984fff1c0a340f3e76b18e65e67caa8530f8/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":60,"p90":61.6,"p95":61.8,"p99":61.96,"min":58,"max":62,"num":2,"values":[58,62]},"asr":{"p50":0,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":10,"values":[0,0,0,0,0,21.3125,21.3125,0,0,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made but reached voicemail, and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail without conversation.","Official Opening Gate Accuracy":"0%. No official opening was delivered because the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% due to no survey questions asked. Verbatim survey compliance is 0% as no questions were posed. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to no human contact.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5136],"average":5136,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14037771397","direction":"outbound"},"event_timestamp":1775535136529}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3967
CALL ID: call_379d225f9f04f557a69d424e2d5
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:16
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e672987badbbd673665494743bd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sid","last_name":"Joffrion","full_name":"Sid Joffrion","contact_id":"4272","email":"sjoffrion@rivins.com","orgname":"","bloc_notes_ac":"27 October 2025 No one by that name\n2026 Apr 02 call reached voicemail with holiday message","extension":"","toronto_current_time":"2026-04-02T17:25:10-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e672987badbbd673665494743bd","X-RetellAI-SipTraceId":"call_e672987badbbd673665494743bd","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535076819,"end_timestamp":1775535121259,"duration_ms":44440,"transcript":"User: You have reached Riverlands Insurance Services. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4272
CALL ID: call_e672987badbbd673665494743bd
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:20
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a6b868fa1a03f2c24c46446a079","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mohammed","last_name":"Thomad","full_name":"Mohammed Thomad","contact_id":"1205","email":"mthomad@thomadengr.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no human contact","extension":"","toronto_current_time":"2026-04-02T18:18:58-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a6b868fa1a03f2c24c46446a079","X-RetellAI-SipTraceId":"call_a6b868fa1a03f2c24c46446a079","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"not_connected","start_timestamp":1775535140260,"end_timestamp":1775535140260,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/d3b35a639d5ea24720cf8d93bfd5c907493bcf44d7519f967d3af327bc6ff242/public.log","disconnection_reason":"user_declined","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+17022360705","direction":"outbound"},"event_timestamp":1775535141406}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1205
CALL ID: call_a6b868fa1a03f2c24c46446a079
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:21
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_2b5fb329cae80a552583d637248","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lynn","last_name":"Holte","full_name":"Lynn Holte","contact_id":"2784","email":"lholte@suncor.com","orgname":"","bloc_notes_ac":"4032968000\r\n23 October 2025 VM\r\n24 October 2025 VM\r\n28 October 2025 VM\r\n30 October 2025 VM\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:16-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2b5fb329cae80a552583d637248","X-RetellAI-SipTraceId":"call_2b5fb329cae80a552583d637248","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535132191,"end_timestamp":1775535135273,"duration_ms":3082,"transcript":"User: Person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"Person you are trying to reach is currently unavailable. 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The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but perfect by default.","Mandatory Phrase Detection":"100%. No phrases were expected or missed as no conversation took place.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, the call flow completion rate is 0%. Since no human was reached, official opening gate accuracy is perfect by default. No survey questions or branching logic were triggered, so those scores are 100%. Mandatory phrases were not applicable but no violations occurred.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5099],"average":5099,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14032968361","direction":"outbound"},"event_timestamp":1775535142641}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2784
CALL ID: call_2b5fb329cae80a552583d637248
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a6ef3c743dcd34d9d8fe7591c4c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Samantha","last_name":"Pineda","full_name":"Samantha Pineda","contact_id":"1310","email":"samantha@telecomtechsolutions.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +16616746756\n2026 Apr 02 call reached voicemail, message left","extension":"","toronto_current_time":"2026-04-02T19:11:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a6ef3c743dcd34d9d8fe7591c4c","X-RetellAI-SipTraceId":"call_a6ef3c743dcd34d9d8fe7591c4c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775535149580,"end_timestamp":1775535149580,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/61b1aa942a33febfdb8155d9a216695ed3fa09f09e1c60c09afe836502bd3f7d/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+16616746756","direction":"outbound"},"event_timestamp":1775535150524}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1310
CALL ID: call_a6ef3c743dcd34d9d8fe7591c4c
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:28
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5ea97ff6e159747b2b7c0a36777","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kari","last_name":"Tafolla","full_name":"Kari Tafolla","contact_id":"4078","email":"kari.tafolla@inducebiologics.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n28 October 2025 VM","extension":"","toronto_current_time":"2026-04-02T18:14:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5ea97ff6e159747b2b7c0a36777","X-RetellAI-SipTraceId":"call_5ea97ff6e159747b2b7c0a36777","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535140366,"end_timestamp":1775535143672,"duration_ms":3306,"transcript":"User: Thank you for calling Orthofix. Our office is currently closed. \n","transcript_object":[{"role":"user","content":"Thank you for calling Orthofix. Our office is currently closed. ","words":[{"word":"Thank ","start":0.34700000000000003,"end":0.5870000000000001},{"word":"you ","start":0.5870000000000001,"end":0.7469999700000001},{"word":"for ","start":0.7469999700000001,"end":0.907},{"word":"calling ","start":0.907,"end":1.147},{"word":"Orthofix. ","start":1.147,"end":1.9469999999999998},{"word":"Our ","start":1.9469999999999998,"end":2.107},{"word":"office ","start":2.107,"end":2.347},{"word":"is ","start":2.347,"end":2.587},{"word":"currently ","start":2.587,"end":2.9069999},{"word":"closed. ","start":2.9069999,"end":3.1470000000000002}]}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling Orthofix. Our office is currently closed. ","words":[{"word":"Thank ","start":0.34700000000000003,"end":0.5870000000000001},{"word":"you ","start":0.5870000000000001,"end":0.7469999700000001},{"word":"for ","start":0.7469999700000001,"end":0.907},{"word":"calling ","start":0.907,"end":1.147},{"word":"Orthofix. ","start":1.147,"end":1.9469999999999998},{"word":"Our ","start":1.9469999999999998,"end":2.107},{"word":"office ","start":2.107,"end":2.347},{"word":"is ","start":2.347,"end":2.587},{"word":"currently ","start":2.587,"end":2.9069999},{"word":"closed. ","start":2.9069999,"end":3.1470000000000002}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/caadd2a958624e500d98d7e5117887e496c3144abdc3632e279bc01e53184863/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/caadd2a958624e500d98d7e5117887e496c3144abdc3632e279bc01e53184863/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/caadd2a958624e500d98d7e5117887e496c3144abdc3632e279bc01e53184863/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":53,"p90":84.19999999999999,"p95":88.1,"p99":91.22,"min":52,"max":92,"num":3,"values":[53,52,92]},"asr":{"p50":21.375,"p90":21.375,"p95":21.375,"p99":21.375,"min":0,"max":21.375,"num":9,"values":[0,21.3125,21.3125,0,21.375,21.375,21.375,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made to the contact but reached voicemail as the office was closed. No conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached - office closed","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The official opening was not delivered, no questions were asked, and no valid outcome was assigned due to voicemail.","Official Opening Gate Accuracy":"100% . No official opening was spoken since the call reached voicemail, so no violation of gate accuracy.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching occurred as the call did not reach a human or proceed.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No . The call did not include any mandatory phrases as it was voicemail.","Debug Analytical Variables":"The call did not reach a human and ended immediately with voicemail. Therefore, the official opening was not delivered (-20%), no survey questions were asked (-5% each question but zero questions asked), no valid outcome was assigned (+0%), and no approved closing was spoken (+0%). This results in a 0% call flow completion rate. Official opening gate accuracy is 100% because no opening was spoken before identity confirmation or to a gatekeeper. Survey order integrity and skip logic accuracy are 100% by default as no questions were asked. Verbatim survey compliance is 100% by default for the same reason. Mandatory phrase detection is No because none of the required phrases were present in the voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5152],"average":5152,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17602165636","direction":"outbound"},"event_timestamp":1775535149819}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4078
CALL ID: call_5ea97ff6e159747b2b7c0a36777
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:28
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_2fbed8e5cc9d2a9fa11bcab9b4e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mona","last_name":"Deeb","full_name":"Mona Deeb","contact_id":"4173","email":"mona.deeb@globalaviationservice.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n29 October 2025 VM","extension":"","toronto_current_time":"2026-04-02T17:18:37-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2fbed8e5cc9d2a9fa11bcab9b4e","X-RetellAI-SipTraceId":"call_2fbed8e5cc9d2a9fa11bcab9b4e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535074245,"end_timestamp":1775535146246,"duration_ms":72001,"transcript":"User: Ground support. If the extension of the person you're trying to reach may dial it at any time. For part sales, press one. For technical support, press two. For new equipment sales, press three. For warranties, press four. For accounts receivables, press five. For accounts payable, press six. For human resources, press seven. For the company address, fax, or how to reach us on the Internet, press eight. Or to leave a message in the general delivery mailbox, press nine. \nUser: Christy Dinkle. Can't take your call now. \n","transcript_object":[{"role":"user","content":"Ground support. If the extension of the person you're trying to reach may dial it at any time. For part sales, press one. For technical support, press two. For new equipment sales, press three. For warranties, press four. For accounts receivables, press five. For accounts payable, press six. For human resources, press seven. For the company address, fax, or how to reach us on the Internet, press eight. Or to leave a message in the general delivery mailbox, press nine. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4173
CALL ID: call_2fbed8e5cc9d2a9fa11bcab9b4e
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_cacd3c11e7946212510eb9f1182","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Misty","last_name":"Hill","full_name":"Misty Hill","contact_id":"4474","email":"misty.hill@esgsolutions.com","orgname":"","bloc_notes_ac":"Oct 28 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:33:39-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cacd3c11e7946212510eb9f1182","X-RetellAI-SipTraceId":"call_cacd3c11e7946212510eb9f1182","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535144812,"end_timestamp":1775535146551,"duration_ms":1739,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.265,"end":0.5850000000000001},{"word":"call ","start":0.5850000000000001,"end":0.82499995},{"word":"has ","start":0.82499995,"end":1.065},{"word":"been ","start":1.065,"end":1.305},{"word":"forwarded. ","start":1.305,"end":1.545}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.265,"end":0.5850000000000001},{"word":"call ","start":0.5850000000000001,"end":0.82499995},{"word":"has ","start":0.82499995,"end":1.065},{"word":"been ","start":1.065,"end":1.305},{"word":"forwarded. ","start":1.305,"end":1.545}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/fbbb2b489f815626fb3b3c4a57fec34e1792f8c5e48212f741fcf660cc7f8924/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/fbbb2b489f815626fb3b3c4a57fec34e1792f8c5e48212f741fcf660cc7f8924/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/fbbb2b489f815626fb3b3c4a57fec34e1792f8c5e48212f741fcf660cc7f8924/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":618,"p90":618,"p95":618,"p99":618,"min":618,"max":618,"num":1,"values":[618]},"tts":{"p50":269,"p90":269,"p95":269,"p99":269,"min":269,"max":269,"num":1,"values":[269]},"knowledge_base":{"p50":63,"p90":63,"p95":63,"p99":63,"min":63,"max":63,"num":1,"values":[63]},"asr":{"p50":21.375,"p90":36.25,"p95":39.43749999999999,"p99":41.9875,"min":0,"max":42.625,"num":4,"values":[42.625,0,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5791666,"combined_cost":3.1583333},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail immediately upon connection.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was delivered since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"No. None of the required phrases were present due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no conversation took place. Official opening gate accuracy is 0% as the official opening was never delivered. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance is 0% due to no survey interaction. Mandatory phrase detection is No because no required phrases were spoken. Overall, the call was unsuccessful due to no human answer and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5131],"average":5131,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18325856679","direction":"outbound"},"event_timestamp":1775535150025}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4474
CALL ID: call_cacd3c11e7946212510eb9f1182
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:35
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ba84abfb63d9daa7852443515a3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Travis","last_name":"McLeod","full_name":"Travis McLeod","contact_id":"4189","email":"travis@birnam.ca","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n30 October 2025 VM\n2026 Apr 02 voicemail reached, message left","extension":"","toronto_current_time":"2026-04-02T17:40:11-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ba84abfb63d9daa7852443515a3","X-RetellAI-SipTraceId":"call_ba84abfb63d9daa7852443515a3","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535145773,"end_timestamp":1775535151286,"duration_ms":5513,"transcript":"Agent: Hello, may I please speak with Travis?\nUser: Please leave your message for \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Travis?","words":[{"word":"Hello, ","start":1.011,"end":1.336},{"word":"may ","start":1.336,"end":1.487},{"word":"I ","start":1.487,"end":1.58},{"word":"please ","start":1.58,"end":1.812},{"word":"speak ","start":1.812,"end":2.033},{"word":"with ","start":2.033,"end":2.184},{"word":"Travis?","start":2.184,"end":2.95}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for ","words":[{"word":"Please ","start":3.444,"end":3.7640000000000002},{"word":"leave ","start":3.7640000000000002,"end":4.004},{"word":"your ","start":4.004,"end":4.164},{"word":"message ","start":4.164,"end":4.484},{"word":"for ","start":4.484,"end":4.8039997}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Travis?","words":[{"word":"Hello, ","start":1.011,"end":1.336},{"word":"may ","start":1.336,"end":1.487},{"word":"I ","start":1.487,"end":1.58},{"word":"please ","start":1.58,"end":1.812},{"word":"speak ","start":1.812,"end":2.033},{"word":"with ","start":2.033,"end":2.184},{"word":"Travis?","start":2.184,"end":2.95}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for ","words":[{"word":"Please ","start":3.444,"end":3.7640000000000002},{"word":"leave ","start":3.7640000000000002,"end":4.004},{"word":"your ","start":4.004,"end":4.164},{"word":"message ","start":4.164,"end":4.484},{"word":"for ","start":4.484,"end":4.8039997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/67cbbd3083fe090487b481ae2585e1f95bb8296e138a45538827b5e48ec38029/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/67cbbd3083fe090487b481ae2585e1f95bb8296e138a45538827b5e48ec38029/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/67cbbd3083fe090487b481ae2585e1f95bb8296e138a45538827b5e48ec38029/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":614,"p90":614,"p95":614,"p99":614,"min":614,"max":614,"num":1,"values":[614]},"tts":{"p50":246,"p90":246,"p95":246,"p99":246,"min":246,"max":246,"num":1,"values":[246]},"knowledge_base":{"p50":78,"p90":78,"p95":78,"p99":78,"min":78,"max":78,"num":1,"values":[78]},"asr":{"p50":21.3125,"p90":1028.1563,"p95":1520.89065,"p99":1915.0781300000003,"min":0,"max":2013.625,"num":6,"values":[21.3125,21.3125,0,0,2013.625,42.6876000000002]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The agent called Travis but reached voicemail and left a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, message left","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"15%. The official opening was attempted but no conversation occurred, no questions were asked, but a valid outcome (voicemail) was assigned and closing was implicit.","Official Opening Gate Accuracy":"0%. The official opening was attempted but no identity confirmation occurred as the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as no survey was conducted.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is low (15%) because the call ended at voicemail with no conversation or questions asked, but a valid outcome was assigned. Official Opening Gate Accuracy is 0% because the official opening was attempted without identity confirmation and the call went to voicemail. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey was conducted, so no violations or branching errors occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey questions or required phrases being spoken. Overall, the call was unsuccessful due to reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5090],"average":5090,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12149236490","direction":"outbound"},"event_timestamp":1775535156216}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4189
CALL ID: call_ba84abfb63d9daa7852443515a3
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:36
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_d2b66b57e3ee1448536cdacb6f8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nidia","last_name":"Quick","full_name":"Nidia Quick","contact_id":"2713","email":"nquick@acoe.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:46:55-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d2b66b57e3ee1448536cdacb6f8","X-RetellAI-SipTraceId":"call_d2b66b57e3ee1448536cdacb6f8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535150857,"end_timestamp":1775535153202,"duration_ms":2345,"transcript":"User: Hello. You've reached the voice mail of Lydia Quick. \n","transcript_object":[{"role":"user","content":"Hello. You've reached the voice mail of Lydia Quick. ","words":[{"word":"Hello. ","start":0.029,"end":0.509},{"word":"You've ","start":0.509,"end":0.7489999700000001},{"word":"reached ","start":0.7489999700000001,"end":0.909},{"word":"the ","start":0.909,"end":1.069},{"word":"voice ","start":1.069,"end":1.2289998999999998},{"word":"mail ","start":1.2289998999999998,"end":1.389},{"word":"of ","start":1.389,"end":1.549},{"word":"Lydia ","start":1.549,"end":1.8689999},{"word":"Quick. ","start":1.8689999,"end":2.109}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. You've reached the voice mail of Lydia Quick. ","words":[{"word":"Hello. ","start":0.029,"end":0.509},{"word":"You've ","start":0.509,"end":0.7489999700000001},{"word":"reached ","start":0.7489999700000001,"end":0.909},{"word":"the ","start":0.909,"end":1.069},{"word":"voice ","start":1.069,"end":1.2289998999999998},{"word":"mail ","start":1.2289998999999998,"end":1.389},{"word":"of ","start":1.389,"end":1.549},{"word":"Lydia ","start":1.549,"end":1.8689999},{"word":"Quick. ","start":1.8689999,"end":2.109}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/a7ceec762e3ff84378e887bb0d32b88e23da4b6106121d21c24ab9dd7d3c11a7/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/a7ceec762e3ff84378e887bb0d32b88e23da4b6106121d21c24ab9dd7d3c11a7/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/a7ceec762e3ff84378e887bb0d32b88e23da4b6106121d21c24ab9dd7d3c11a7/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":63,"p90":63,"p95":63,"p99":63,"min":63,"max":63,"num":1,"values":[63]},"asr":{"p50":21.3125,"p90":64,"p95":64,"p99":64,"min":21.3125,"max":64,"num":7,"values":[21.3125,21.3125,64,64,42.625,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made to Lydia Quick but went to voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no interaction.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact with the human.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail with no interaction. Official opening gate accuracy is 0% since the official opening was never delivered. Survey order integrity is 0% as no questions were asked. Skip logic accuracy is 0% because no branching occurred. Verbatim survey compliance is 0% due to no survey questions asked. Mandatory phrase detection is 0% as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5092],"average":5092,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15106707703","direction":"outbound"},"event_timestamp":1775535157108}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2713
CALL ID: call_d2b66b57e3ee1448536cdacb6f8
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:46
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0c872b7c719ba1704bb07f74b4a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Felipe","last_name":"Lopes","full_name":"Felipe Lopes","contact_id":"2386","email":"felipe.lopes@ufv.ca","orgname":"","bloc_notes_ac":"no one by that name\n2026 Apr 02 call reached voicemail at University of the Fraser Valley switchboard","extension":"","toronto_current_time":"2026-04-02T17:49:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0c872b7c719ba1704bb07f74b4a","X-RetellAI-SipTraceId":"call_0c872b7c719ba1704bb07f74b4a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535070186,"end_timestamp":1775535163410,"duration_ms":93224,"transcript":"Agent: Hello, may \nUser: Welcome to the University of the Fraser Valley. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2386
CALL ID: call_0c872b7c719ba1704bb07f74b4a
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:47
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ff7c2d7accd7a25a2390c6a50e6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Alma","last_name":"Ballesteros","full_name":"Alma Ballesteros","contact_id":"2716","email":"aballesteros@brwncald.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:46:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ff7c2d7accd7a25a2390c6a50e6","X-RetellAI-SipTraceId":"call_ff7c2d7accd7a25a2390c6a50e6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535161135,"end_timestamp":1775535163469,"duration_ms":2334,"transcript":"User: You have reached Amy Deming. \n","transcript_object":[{"role":"user","content":"You have reached Amy Deming. ","words":[{"word":"You ","start":0.667,"end":0.987},{"word":"have ","start":0.987,"end":1.147},{"word":"reached ","start":1.147,"end":1.4669999},{"word":"Amy ","start":1.4669999,"end":1.8669999},{"word":"Deming. ","start":1.8669999,"end":2.1869998}]}],"transcript_with_tool_calls":[{"role":"user","content":"You have reached Amy Deming. ","words":[{"word":"You ","start":0.667,"end":0.987},{"word":"have ","start":0.987,"end":1.147},{"word":"reached ","start":1.147,"end":1.4669999},{"word":"Amy ","start":1.4669999,"end":1.8669999},{"word":"Deming. ","start":1.8669999,"end":2.1869998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b00e907b207962b1607bb4192c2c8ff623bb263d7f40b9d141c4af0df4e6a4d8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b00e907b207962b1607bb4192c2c8ff623bb263d7f40b9d141c4af0df4e6a4d8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b00e907b207962b1607bb4192c2c8ff623bb263d7f40b9d141c4af0df4e6a4d8/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":78,"p90":78,"p95":78,"p99":78,"min":78,"max":78,"num":1,"values":[78]},"asr":{"p50":0,"p90":0,"p95":0,"p99":0,"min":0,"max":0,"num":4,"values":[0,0,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made to Amy Deming but went to voicemail and was not answered by a human.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of conversation. Overall, the call was unsuccessful as it did not connect to a human.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5142],"average":5142,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17208051860","direction":"outbound"},"event_timestamp":1775535168328}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2716
CALL ID: call_ff7c2d7accd7a25a2390c6a50e6
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:49
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_9713e4d007266ceaf78d2b4f9d3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ron","last_name":"Owen","full_name":"Ron Owen","contact_id":"2669","email":"rowen@marin.edu","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no human interaction","extension":"","toronto_current_time":"2026-04-02T18:51:01-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9713e4d007266ceaf78d2b4f9d3","X-RetellAI-SipTraceId":"call_9713e4d007266ceaf78d2b4f9d3","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535163433,"end_timestamp":1775535167176,"duration_ms":3743,"transcript":"Agent: Hello, may I please speak with \nUser: Hello. You've reached Bradley Wanstalk. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.046,"end":1.429},{"word":"may ","start":1.429,"end":1.591},{"word":"I ","start":1.591,"end":1.661},{"word":"please ","start":1.661,"end":1.893},{"word":"speak ","start":1.893,"end":2.137},{"word":"with ","start":2.137,"end":2.334}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached Bradley Wanstalk. ","words":[{"word":"Hello. ","start":1.786,"end":2.3459999999999996},{"word":"You've ","start":2.3459999999999996,"end":2.746},{"word":"reached ","start":2.746,"end":2.9059999},{"word":"Bradley ","start":2.9059999,"end":3.3059999999999996},{"word":"Wanstalk. ","start":3.3059999999999996,"end":3.626}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.046,"end":1.429},{"word":"may ","start":1.429,"end":1.591},{"word":"I ","start":1.591,"end":1.661},{"word":"please ","start":1.661,"end":1.893},{"word":"speak ","start":1.893,"end":2.137},{"word":"with ","start":2.137,"end":2.334}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached Bradley Wanstalk. ","words":[{"word":"Hello. ","start":1.786,"end":2.3459999999999996},{"word":"You've ","start":2.3459999999999996,"end":2.746},{"word":"reached ","start":2.746,"end":2.9059999},{"word":"Bradley ","start":2.9059999,"end":3.3059999999999996},{"word":"Wanstalk. ","start":3.3059999999999996,"end":3.626}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/def677a54890e5697577fe2f85f8255d961dcac10910f74477443c8a237a035a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/def677a54890e5697577fe2f85f8255d961dcac10910f74477443c8a237a035a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/def677a54890e5697577fe2f85f8255d961dcac10910f74477443c8a237a035a/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":656,"p90":656,"p95":656,"p99":656,"min":656,"max":656,"num":1,"values":[656]},"tts":{"p50":262,"p90":262,"p95":262,"p99":262,"min":262,"max":262,"num":1,"values":[262]},"knowledge_base":{"p50":70,"p90":70,"p95":70,"p99":70,"min":70,"max":70,"num":1,"values":[70]},"asr":{"p50":0,"p90":34.099999999999994,"p95":38.3625,"p99":41.7725,"min":0,"max":42.625,"num":5,"values":[42.625,0,0,0,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made to Bradley Wanstalk but went to voicemail, with no conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the intended contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. The call flow was not completed, and no human was reached or answered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5081],"average":5081,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14158843159","direction":"outbound"},"event_timestamp":1775535170483}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2669
CALL ID: call_9713e4d007266ceaf78d2b4f9d3
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:12:58
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_320661e12de2aba69679df1026a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Christina","last_name":"Healy","full_name":"Christina Healy","contact_id":"2721","email":"chealy@suncor.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_320661e12de2aba69679df1026a","X-RetellAI-SipTraceId":"call_320661e12de2aba69679df1026a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535171335,"end_timestamp":1775535174325,"duration_ms":2990,"transcript":"User: Person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"Person you are trying to reach is currently unavailable. ","words":[{"word":"Person ","start":0.42699998,"end":0.82699995},{"word":"you ","start":0.82699995,"end":0.987},{"word":"are ","start":0.987,"end":1.147},{"word":"trying ","start":1.147,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.547},{"word":"reach ","start":1.547,"end":1.787},{"word":"is ","start":1.787,"end":2.107},{"word":"currently ","start":2.107,"end":2.4269999},{"word":"unavailable. ","start":2.4269999,"end":2.827}]}],"transcript_with_tool_calls":[{"role":"user","content":"Person you are trying to reach is currently unavailable. ","words":[{"word":"Person ","start":0.42699998,"end":0.82699995},{"word":"you ","start":0.82699995,"end":0.987},{"word":"are ","start":0.987,"end":1.147},{"word":"trying ","start":1.147,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.547},{"word":"reach ","start":1.547,"end":1.787},{"word":"is ","start":1.787,"end":2.107},{"word":"currently ","start":2.107,"end":2.4269999},{"word":"unavailable. ","start":2.4269999,"end":2.827}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/5ca008f68ba5bcb9e5613726e11c476ecb137dfe22d5451e999df5198e4989fb/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5ca008f68ba5bcb9e5613726e11c476ecb137dfe22d5451e999df5198e4989fb/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5ca008f68ba5bcb9e5613726e11c476ecb137dfe22d5451e999df5198e4989fb/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":636,"p90":636,"p95":636,"p99":636,"min":636,"max":636,"num":1,"values":[636]},"tts":{"p50":285,"p90":285,"p95":285,"p99":285,"min":285,"max":285,"num":1,"values":[285]},"knowledge_base":{"p50":79,"p90":79,"p95":79,"p99":79,"min":79,"max":79,"num":1,"values":[79]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":8,"values":[0,21.3125,21.3125,21.3125,21.3125,21.3125,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail, and no conversation with the contact occurred.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no contact made","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or matched.","Mandatory Phrase Detection":"No. Required phrases were not present due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching took place. Verbatim survey compliance is 0% due to absence of survey questions. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail only.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5086],"average":5086,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17807436567","direction":"outbound"},"event_timestamp":1775535179622}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2721
CALL ID: call_320661e12de2aba69679df1026a
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:01
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_004fee21ebdb6d84e8d2134fe98","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nona","last_name":"Patrick","full_name":"Nona Patrick","contact_id":"332","email":"nona@goodharvestmarketing.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left","extension":"","toronto_current_time":"2026-04-02T17:32:58-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_004fee21ebdb6d84e8d2134fe98","X-RetellAI-SipTraceId":"call_004fee21ebdb6d84e8d2134fe98","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535170005,"end_timestamp":1775535178159,"duration_ms":8154,"transcript":"Agent: Hello, may I please speak with Nona?\nUser: Please leave your message for five two zero three six zero. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Nona?","words":[{"word":"Hello, ","start":1.812,"end":2.16},{"word":"may ","start":2.16,"end":2.323},{"word":"I ","start":2.323,"end":2.381},{"word":"please ","start":2.381,"end":2.602},{"word":"speak ","start":2.602,"end":2.811},{"word":"with ","start":2.811,"end":2.973},{"word":"Nona?","start":2.973,"end":3.507}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for five two zero three six zero. ","words":[{"word":"Please ","start":3.614,"end":3.9339999999999997},{"word":"leave ","start":3.9339999999999997,"end":4.093999999999999},{"word":"your ","start":4.093999999999999,"end":4.334},{"word":"message ","start":4.334,"end":4.654},{"word":"for ","start":4.654,"end":5.1339999999999995},{"word":"five ","start":5.1339999999999995,"end":5.694},{"word":"two ","start":5.694,"end":6.1739999999999995},{"word":"zero ","start":6.1739999999999995,"end":6.574},{"word":"three ","start":6.574,"end":7.053999999999999},{"word":"six ","start":7.053999999999999,"end":7.3739997},{"word":"zero. ","start":7.704,"end":8.0240002}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Nona?","words":[{"word":"Hello, ","start":1.812,"end":2.16},{"word":"may ","start":2.16,"end":2.323},{"word":"I ","start":2.323,"end":2.381},{"word":"please ","start":2.381,"end":2.602},{"word":"speak ","start":2.602,"end":2.811},{"word":"with ","start":2.811,"end":2.973},{"word":"Nona?","start":2.973,"end":3.507}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for five two zero three six zero. ","words":[{"word":"Please ","start":3.614,"end":3.9339999999999997},{"word":"leave ","start":3.9339999999999997,"end":4.093999999999999},{"word":"your ","start":4.093999999999999,"end":4.334},{"word":"message ","start":4.334,"end":4.654},{"word":"for ","start":4.654,"end":5.1339999999999995},{"word":"five ","start":5.1339999999999995,"end":5.694},{"word":"two ","start":5.694,"end":6.1739999999999995},{"word":"zero ","start":6.1739999999999995,"end":6.574},{"word":"three ","start":6.574,"end":7.053999999999999},{"word":"six ","start":7.053999999999999,"end":7.3739997},{"word":"zero. ","start":7.704,"end":8.0240002}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/6254ad1016858716513cad7f4c3d02f021a06105cb10153e677467adf7699649/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6254ad1016858716513cad7f4c3d02f021a06105cb10153e677467adf7699649/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6254ad1016858716513cad7f4c3d02f021a06105cb10153e677467adf7699649/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1478,"p90":1478,"p95":1478,"p99":1478,"min":1478,"max":1478,"num":1,"values":[1478]},"tts":{"p50":218,"p90":218,"p95":218,"p99":218,"min":218,"max":218,"num":1,"values":[218]},"knowledge_base":{"p50":77,"p90":77,"p95":77,"p99":77,"min":77,"max":77,"num":1,"values":[77]},"asr":{"p50":21.374900000000252,"p90":42.68766999999953,"p95":939.2282349999983,"p99":1815.845647000001,"min":0,"max":2035,"num":12,"values":[0,21.312400000000707,0.00020000000040454324,0,2035,42.6873999999998,21.37500000000091,21.374799999999595,21.375,21.374800000000505,21.37500000000091,42.687699999999495]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.825},{"product":"short_call_surcharge","cost":0.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.0125},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.075}],"total_duration_seconds":9,"total_duration_unit_price":0.3458333,"combined_cost":3.1125},"call_analysis":{"call_summary":"The agent called to speak with Nona but reached voicemail and left a message with the voicemail system.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, message left","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"15%. The official opening was attempted but no human answered, no survey questions were asked, but a valid outcome (voicemail) was assigned and closing was implicit.","Official Opening Gate Accuracy":"0%. The official opening was not delivered to a confirmed human contact, as the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as no survey was conducted.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is trivially perfect.","Mandatory Phrase Detection":"No. The required phrases were not detected as the call went to voicemail and no survey or closing phrases were spoken.","Debug Analytical Variables":"The call flow completion rate is low (15%) because the official opening was not delivered to a human and no survey questions were asked, but a valid outcome (voicemail) was assigned. Official Opening Gate Accuracy is 0% because the opening was not spoken after identity confirmation. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions were asked. Verbatim Survey Compliance is 100% by default due to no questions asked. Mandatory Phrase Detection is No because none of the required phrases were present. The call was not answered by a human, and the call ended with voicemail reached and message left.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5104],"average":5104,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15203608227","direction":"outbound"},"event_timestamp":1775535182673}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 332
CALL ID: call_004fee21ebdb6d84e8d2134fe98
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:03
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c2be218de82933a36eb71eb0e10","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kim","last_name":"Butcher","full_name":"Kim Butcher","contact_id":"2778","email":"kbutcher@osi-systems.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:54:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c2be218de82933a36eb71eb0e10","X-RetellAI-SipTraceId":"call_c2be218de82933a36eb71eb0e10","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535177026,"end_timestamp":1775535180350,"duration_ms":3324,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"person ","start":0.5860000000000001,"end":0.906},{"word":"you ","start":0.906,"end":1.1460000000000001},{"word":"are ","start":1.1460000000000001,"end":1.306},{"word":"trying ","start":1.306,"end":1.6259999},{"word":"to ","start":1.6259999,"end":1.706},{"word":"reach ","start":1.706,"end":2.026},{"word":"is ","start":2.026,"end":2.266},{"word":"currently ","start":2.266,"end":2.586},{"word":"unavailable. ","start":2.586,"end":3.066}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"person ","start":0.5860000000000001,"end":0.906},{"word":"you ","start":0.906,"end":1.1460000000000001},{"word":"are ","start":1.1460000000000001,"end":1.306},{"word":"trying ","start":1.306,"end":1.6259999},{"word":"to ","start":1.6259999,"end":1.706},{"word":"reach ","start":1.706,"end":2.026},{"word":"is ","start":2.026,"end":2.266},{"word":"currently ","start":2.266,"end":2.586},{"word":"unavailable. ","start":2.586,"end":3.066}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/21edf37c6b0f5819592729b2d8eed472cb3e00ce84072b8769f3726a188a321b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/21edf37c6b0f5819592729b2d8eed472cb3e00ce84072b8769f3726a188a321b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/21edf37c6b0f5819592729b2d8eed472cb3e00ce84072b8769f3726a188a321b/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":653,"p90":653,"p95":653,"p99":653,"min":653,"max":653,"num":1,"values":[653]},"tts":{"p50":265,"p90":265,"p95":265,"p99":265,"min":265,"max":265,"num":1,"values":[265]},"knowledge_base":{"p50":70,"p90":70,"p95":70,"p99":70,"min":70,"max":70,"num":1,"values":[70]},"asr":{"p50":21.3125,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":9,"values":[21.3125,0,0,21.3125,21.3125,42.625,42.625,42.625,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made but reached voicemail, and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applied as no conversation took place.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable and considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any required phrases as no conversation occurred.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or valid finish state. Official opening gate accuracy is 100% because no opening was spoken before identity confirmation, as no human was reached. Survey order integrity and skip logic accuracy are both 100% by default since no survey questions or branching logic were applied. Verbatim survey compliance is 100% by default as no questions were asked. Mandatory phrase detection is No because none of the required phrases were present in the call.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5110],"average":5110,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13103492295","direction":"outbound"},"event_timestamp":1775535184497}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2778
CALL ID: call_c2be218de82933a36eb71eb0e10
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:06
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c0fc395556091e1e69fa67ad088","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shirin","last_name":"Zimmerman","full_name":"Shirin Zimmerman","contact_id":"2917","email":"szimmerman@svb.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Shirin regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-02T18:51:01-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c0fc395556091e1e69fa67ad088","X-RetellAI-SipTraceId":"call_c0fc395556091e1e69fa67ad088","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535132734,"end_timestamp":1775535182551,"duration_ms":49817,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course, thank you.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Shirin Zimmerman regarding an invitation to a complimentary HR webinar.\nUser: Thanks. Please stay on the line. \nAgent: Thank you, I’ll hold.\nAgent: Just checking in—are you still there?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, \n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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I’d like to speak with Shirin Zimmerman regarding an invitation to a complimentary HR webinar.","words":[{"word":"Of ","start":7.711,"end":7.896},{"word":"course, ","start":7.896,"end":8.163},{"word":"thank ","start":8.163,"end":8.407},{"word":"you.","start":8.407,"end":8.883},{"word":"My ","start":8.895333251953126,"end":9.057333251953125},{"word":"name ","start":9.057333251953125,"end":9.220333251953125},{"word":"is ","start":9.220333251953125,"end":9.347333251953126},{"word":"Ellen, ","start":9.347333251953126,"end":9.719333251953126},{"word":"and ","start":9.719333251953126,"end":9.893333251953125},{"word":"I’m ","start":9.893333251953125,"end":10.032333251953125},{"word":"calling ","start":10.032333251953125,"end":10.323333251953125},{"word":"on ","start":10.323333251953125,"end":10.427333251953126},{"word":"behalf ","start":10.427333251953126,"end":10.717333251953125},{"word":"of ","start":10.717333251953125,"end":10.833333251953125},{"word":"AtmanCo. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":21.787,"end":22.347001},{"word":"Please ","start":22.347001,"end":22.747000999999997},{"word":"stay ","start":22.747000999999997,"end":22.987},{"word":"on ","start":22.987,"end":23.147},{"word":"the ","start":23.147,"end":23.227},{"word":"line. 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","start":0.677,"end":1.157},{"word":"If ","start":1.157,"end":1.317},{"word":"you ","start":1.317,"end":1.397},{"word":"record ","start":1.397,"end":1.7169999999999999},{"word":"your ","start":1.7169999999999999,"end":1.9569999999999999},{"word":"name ","start":1.9569999999999999,"end":2.117},{"word":"and ","start":2.117,"end":2.4369999},{"word":"reason ","start":2.4369999,"end":2.757},{"word":"for ","start":2.757,"end":2.997},{"word":"calling, ","start":2.997,"end":3.3169999999999997},{"word":"I'll ","start":3.657,"end":4.0569999999999995},{"word":"see ","start":4.0569999999999995,"end":4.137},{"word":"if ","start":4.137,"end":4.2969998},{"word":"this ","start":4.2969998,"end":4.537},{"word":"person ","start":4.537,"end":4.777},{"word":"is ","start":4.777,"end":4.9369996},{"word":"available. ","start":4.9369996,"end":5.257}]},{"role":"agent","content":"Of course, thank you.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Shirin Zimmerman regarding an invitation to a complimentary HR webinar.","words":[{"word":"Of ","start":7.711,"end":7.896},{"word":"course, ","start":7.896,"end":8.163},{"word":"thank ","start":8.163,"end":8.407},{"word":"you.","start":8.407,"end":8.883},{"word":"My ","start":8.895333251953126,"end":9.057333251953125},{"word":"name ","start":9.057333251953125,"end":9.220333251953125},{"word":"is ","start":9.220333251953125,"end":9.347333251953126},{"word":"Ellen, ","start":9.347333251953126,"end":9.719333251953126},{"word":"and ","start":9.719333251953126,"end":9.893333251953125},{"word":"I’m ","start":9.893333251953125,"end":10.032333251953125},{"word":"calling ","start":10.032333251953125,"end":10.323333251953125},{"word":"on ","start":10.323333251953125,"end":10.427333251953126},{"word":"behalf ","start":10.427333251953126,"end":10.717333251953125},{"word":"of ","start":10.717333251953125,"end":10.833333251953125},{"word":"AtmanCo. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":21.787,"end":22.347001},{"word":"Please ","start":22.347001,"end":22.747000999999997},{"word":"stay ","start":22.747000999999997,"end":22.987},{"word":"on ","start":22.987,"end":23.147},{"word":"the ","start":23.147,"end":23.227},{"word":"line. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2917
CALL ID: call_c0fc395556091e1e69fa67ad088
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:11
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_004fee21ebdb6d84e8d2134fe98","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nona","last_name":"Patrick","full_name":"Nona Patrick","contact_id":"332","email":"nona@goodharvestmarketing.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left","extension":"","toronto_current_time":"2026-04-02T17:32:58-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_004fee21ebdb6d84e8d2134fe98","X-RetellAI-SipTraceId":"call_004fee21ebdb6d84e8d2134fe98","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535170005,"end_timestamp":1775535178159,"duration_ms":8154,"transcript":"Agent: Hello, may I please speak with Nona?\nUser: Please leave your message for five two zero three six zero. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Nona?","words":[{"word":"Hello, ","start":1.812,"end":2.16},{"word":"may ","start":2.16,"end":2.323},{"word":"I ","start":2.323,"end":2.381},{"word":"please ","start":2.381,"end":2.602},{"word":"speak ","start":2.602,"end":2.811},{"word":"with ","start":2.811,"end":2.973},{"word":"Nona?","start":2.973,"end":3.507}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for five two zero three six zero. ","words":[{"word":"Please ","start":3.614,"end":3.9339999999999997},{"word":"leave ","start":3.9339999999999997,"end":4.093999999999999},{"word":"your ","start":4.093999999999999,"end":4.334},{"word":"message ","start":4.334,"end":4.654},{"word":"for ","start":4.654,"end":5.1339999999999995},{"word":"five ","start":5.1339999999999995,"end":5.694},{"word":"two ","start":5.694,"end":6.1739999999999995},{"word":"zero ","start":6.1739999999999995,"end":6.574},{"word":"three ","start":6.574,"end":7.053999999999999},{"word":"six ","start":7.053999999999999,"end":7.3739997},{"word":"zero. ","start":7.704,"end":8.0240002}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Nona?","words":[{"word":"Hello, ","start":1.812,"end":2.16},{"word":"may ","start":2.16,"end":2.323},{"word":"I ","start":2.323,"end":2.381},{"word":"please ","start":2.381,"end":2.602},{"word":"speak ","start":2.602,"end":2.811},{"word":"with ","start":2.811,"end":2.973},{"word":"Nona?","start":2.973,"end":3.507}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for five two zero three six zero. ","words":[{"word":"Please ","start":3.614,"end":3.9339999999999997},{"word":"leave ","start":3.9339999999999997,"end":4.093999999999999},{"word":"your ","start":4.093999999999999,"end":4.334},{"word":"message ","start":4.334,"end":4.654},{"word":"for ","start":4.654,"end":5.1339999999999995},{"word":"five ","start":5.1339999999999995,"end":5.694},{"word":"two ","start":5.694,"end":6.1739999999999995},{"word":"zero ","start":6.1739999999999995,"end":6.574},{"word":"three ","start":6.574,"end":7.053999999999999},{"word":"six ","start":7.053999999999999,"end":7.3739997},{"word":"zero. ","start":7.704,"end":8.0240002}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/6254ad1016858716513cad7f4c3d02f021a06105cb10153e677467adf7699649/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6254ad1016858716513cad7f4c3d02f021a06105cb10153e677467adf7699649/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6254ad1016858716513cad7f4c3d02f021a06105cb10153e677467adf7699649/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1478,"p90":1478,"p95":1478,"p99":1478,"min":1478,"max":1478,"num":1,"values":[1478]},"tts":{"p50":218,"p90":218,"p95":218,"p99":218,"min":218,"max":218,"num":1,"values":[218]},"knowledge_base":{"p50":77,"p90":77,"p95":77,"p99":77,"min":77,"max":77,"num":1,"values":[77]},"asr":{"p50":21.374900000000252,"p90":42.68766999999953,"p95":939.2282349999983,"p99":1815.845647000001,"min":0,"max":2035,"num":12,"values":[0,21.312400000000707,0.00020000000040454324,0,2035,42.6873999999998,21.37500000000091,21.374799999999595,21.375,21.374800000000505,21.37500000000091,42.687699999999495]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.825},{"product":"short_call_surcharge","cost":0.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.0125},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.075}],"total_duration_seconds":9,"total_duration_unit_price":0.3458333,"combined_cost":3.1125},"call_analysis":{"call_summary":"The agent called to speak with Nona but reached voicemail and left a message with the voicemail system.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, message left","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"15%. The official opening was attempted but no human answered, no survey questions were asked, but a valid outcome (voicemail) was assigned and closing was implicit.","Official Opening Gate Accuracy":"0%. The official opening was not delivered to a confirmed human contact, as the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as no survey was conducted.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is trivially perfect.","Mandatory Phrase Detection":"No. The required phrases were not detected as the call went to voicemail and no survey or closing phrases were spoken.","Debug Analytical Variables":"The call flow completion rate is low (15%) because the official opening was not delivered to a human and no survey questions were asked, but a valid outcome (voicemail) was assigned. Official Opening Gate Accuracy is 0% because the opening was not spoken after identity confirmation. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions were asked. Verbatim Survey Compliance is 100% by default due to no questions asked. Mandatory Phrase Detection is No because none of the required phrases were present. The call was not answered by a human, and the call ended with voicemail reached and message left.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5104],"average":5104,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15203608227","direction":"outbound"},"event_timestamp":1775535182673}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 332
CALL ID: call_004fee21ebdb6d84e8d2134fe98
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:13
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c2be218de82933a36eb71eb0e10","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kim","last_name":"Butcher","full_name":"Kim Butcher","contact_id":"2778","email":"kbutcher@osi-systems.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:54:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c2be218de82933a36eb71eb0e10","X-RetellAI-SipTraceId":"call_c2be218de82933a36eb71eb0e10","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535177026,"end_timestamp":1775535180350,"duration_ms":3324,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"person ","start":0.5860000000000001,"end":0.906},{"word":"you ","start":0.906,"end":1.1460000000000001},{"word":"are ","start":1.1460000000000001,"end":1.306},{"word":"trying ","start":1.306,"end":1.6259999},{"word":"to ","start":1.6259999,"end":1.706},{"word":"reach ","start":1.706,"end":2.026},{"word":"is ","start":2.026,"end":2.266},{"word":"currently ","start":2.266,"end":2.586},{"word":"unavailable. ","start":2.586,"end":3.066}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"person ","start":0.5860000000000001,"end":0.906},{"word":"you ","start":0.906,"end":1.1460000000000001},{"word":"are ","start":1.1460000000000001,"end":1.306},{"word":"trying ","start":1.306,"end":1.6259999},{"word":"to ","start":1.6259999,"end":1.706},{"word":"reach ","start":1.706,"end":2.026},{"word":"is ","start":2.026,"end":2.266},{"word":"currently ","start":2.266,"end":2.586},{"word":"unavailable. ","start":2.586,"end":3.066}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/21edf37c6b0f5819592729b2d8eed472cb3e00ce84072b8769f3726a188a321b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/21edf37c6b0f5819592729b2d8eed472cb3e00ce84072b8769f3726a188a321b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/21edf37c6b0f5819592729b2d8eed472cb3e00ce84072b8769f3726a188a321b/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":653,"p90":653,"p95":653,"p99":653,"min":653,"max":653,"num":1,"values":[653]},"tts":{"p50":265,"p90":265,"p95":265,"p99":265,"min":265,"max":265,"num":1,"values":[265]},"knowledge_base":{"p50":70,"p90":70,"p95":70,"p99":70,"min":70,"max":70,"num":1,"values":[70]},"asr":{"p50":21.3125,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":9,"values":[21.3125,0,0,21.3125,21.3125,42.625,42.625,42.625,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made but reached voicemail, and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applied as no conversation took place.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable and considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any required phrases as no conversation occurred.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or valid finish state. Official opening gate accuracy is 100% because no opening was spoken before identity confirmation, as no human was reached. Survey order integrity and skip logic accuracy are both 100% by default since no survey questions or branching logic were applied. Verbatim survey compliance is 100% by default as no questions were asked. Mandatory phrase detection is No because none of the required phrases were present in the call.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5110],"average":5110,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13103492295","direction":"outbound"},"event_timestamp":1775535184497}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2778
CALL ID: call_c2be218de82933a36eb71eb0e10
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:15
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f2bc87af5a4b058a9bd6ed9620c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amanda","last_name":"Lower","full_name":"Amanda Lower","contact_id":"559","email":"amanda@arsnv.com","orgname":"","bloc_notes_ac":"-3hr\r\nSept 22 2025 not available","extension":"","toronto_current_time":"2026-04-02T18:46:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f2bc87af5a4b058a9bd6ed9620c","X-RetellAI-SipTraceId":"call_f2bc87af5a4b058a9bd6ed9620c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535190530,"end_timestamp":1775535192903,"duration_ms":2373,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.187,"end":0.42699998},{"word":"call ","start":0.42699998,"end":0.667},{"word":"has ","start":0.667,"end":0.907},{"word":"been ","start":0.907,"end":1.067},{"word":"forwarded ","start":1.067,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.6269999},{"word":"voice ","start":1.6269999,"end":1.8669999},{"word":"mail. ","start":1.8669999,"end":2.027}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.187,"end":0.42699998},{"word":"call ","start":0.42699998,"end":0.667},{"word":"has ","start":0.667,"end":0.907},{"word":"been ","start":0.907,"end":1.067},{"word":"forwarded ","start":1.067,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.6269999},{"word":"voice ","start":1.6269999,"end":1.8669999},{"word":"mail. ","start":1.8669999,"end":2.027}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b7af55ea956518ab271c7b6057cc9009c1f6e021144bcf4c2c55e4f8a9e8231d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b7af55ea956518ab271c7b6057cc9009c1f6e021144bcf4c2c55e4f8a9e8231d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b7af55ea956518ab271c7b6057cc9009c1f6e021144bcf4c2c55e4f8a9e8231d/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":69,"p90":69,"p95":69,"p99":69,"min":69,"max":69,"num":1,"values":[69]},"asr":{"p50":42.625,"p90":53.3125,"p95":58.65625,"p99":62.931250000000006,"min":0,"max":64,"num":6,"values":[42.625,42.625,42.625,42.625,0,64]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100% . No opening was spoken after identity confirmation because no human answered, so no violation.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching occurred due to no conversation.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No . Required phrases were not spoken as the call went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 100% since no opening was spoken without confirmation. Survey order integrity and skip logic accuracy are 100% by default as no questions were asked. Verbatim survey compliance is 100% by default for the same reason. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to no human contact and no conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5078],"average":5078,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17025883225","direction":"outbound"},"event_timestamp":1775535196573}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 559
CALL ID: call_f2bc87af5a4b058a9bd6ed9620c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c6db7b0558d39610f232f14c31c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Willis","last_name":"Doiron","full_name":"Willis Doiron","contact_id":"2699","email":"wdoiron@suncor.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 number not assigned\n2026-04-02 Dial no answer, phone: +17809723500","extension":"","toronto_current_time":"2026-04-02T17:33:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c6db7b0558d39610f232f14c31c","X-RetellAI-SipTraceId":"call_c6db7b0558d39610f232f14c31c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775535203761,"end_timestamp":1775535203761,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/2b4a5313e76a24c0340636f8c08047a0b0c192e1afb81c362f6267348d24c7e4/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+17809723500","direction":"outbound"},"event_timestamp":1775535204570}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2699
CALL ID: call_c6db7b0558d39610f232f14c31c
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:26
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ad88be1661fe2cfa128ecc9d40a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ibiye","last_name":"Roberts","full_name":"Ibiye Roberts","contact_id":"2391","email":"ibiye.roberts@rdpolytech.ca","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 No one by that name\n2026 Apr 02 call reached automated admissions line, no human answered","extension":"","toronto_current_time":"2026-04-02T17:28:16-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ad88be1661fe2cfa128ecc9d40a","X-RetellAI-SipTraceId":"call_ad88be1661fe2cfa128ecc9d40a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535191820,"end_timestamp":1775535201217,"duration_ms":9397,"transcript":"User: Thank you for calling. Our office hours are eight thirty AM to four thirty PM, Monday through Friday. \n","transcript_object":[{"role":"user","content":"Thank you for calling. Our office hours are eight thirty AM to four thirty PM, Monday through Friday. ","words":[{"word":"Thank ","start":1.1480000000000001,"end":1.3880000000000001},{"word":"you ","start":1.3880000000000001,"end":1.548},{"word":"for ","start":1.548,"end":1.788},{"word":"calling. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2391
CALL ID: call_ad88be1661fe2cfa128ecc9d40a
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:30
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1fc9c5aaeac5cf3822c57ccf9a5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"James","last_name":"Kragenbring","full_name":"James Kragenbring","contact_id":"414","email":"jkragenbring@aquifercap.com","orgname":"","bloc_notes_ac":"-1hr\r\nSept 22 2025 vm\n2026-04-02 Dial no answer, phone: +18164553266","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1fc9c5aaeac5cf3822c57ccf9a5","X-RetellAI-SipTraceId":"call_1fc9c5aaeac5cf3822c57ccf9a5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775535210674,"end_timestamp":1775535210674,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/29c08873c4d9316565de92025c0abf494d3d26e186b9e633b7e7ef61305d9c15/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+18164553266","direction":"outbound"},"event_timestamp":1775535211509}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 414
CALL ID: call_1fc9c5aaeac5cf3822c57ccf9a5
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:30
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_af41ea2701cee0fbfcaec675e7d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Danielle","last_name":"White","full_name":"Danielle White","contact_id":"2786","email":"danielle.white@udemy.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:45:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_af41ea2701cee0fbfcaec675e7d","X-RetellAI-SipTraceId":"call_af41ea2701cee0fbfcaec675e7d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535204707,"end_timestamp":1775535207707,"duration_ms":3000,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.5830000000000001,"end":0.903},{"word":"call ","start":0.903,"end":1.143},{"word":"has ","start":1.143,"end":1.3829999},{"word":"been ","start":1.3829999,"end":1.543},{"word":"forwarded ","start":1.543,"end":1.8629999},{"word":"to ","start":1.8629999,"end":2.103},{"word":"voice ","start":2.103,"end":2.343},{"word":"mail. ","start":2.343,"end":2.583}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.5830000000000001,"end":0.903},{"word":"call ","start":0.903,"end":1.143},{"word":"has ","start":1.143,"end":1.3829999},{"word":"been ","start":1.3829999,"end":1.543},{"word":"forwarded ","start":1.543,"end":1.8629999},{"word":"to ","start":1.8629999,"end":2.103},{"word":"voice ","start":2.103,"end":2.343},{"word":"mail. ","start":2.343,"end":2.583}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/66aaa2ff4d38ba56a6aad6660a4d1dfce79d6bbab70dc7835ba59aca357581c1/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/66aaa2ff4d38ba56a6aad6660a4d1dfce79d6bbab70dc7835ba59aca357581c1/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/66aaa2ff4d38ba56a6aad6660a4d1dfce79d6bbab70dc7835ba59aca357581c1/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":885,"p90":885,"p95":885,"p99":885,"min":885,"max":885,"num":1,"values":[885]},"tts":{"p50":228,"p90":228,"p95":228,"p99":228,"min":228,"max":228,"num":1,"values":[228]},"knowledge_base":{"p50":54,"p90":54,"p95":54,"p99":54,"min":54,"max":54,"num":1,"values":[54]},"asr":{"p50":0,"p90":8.550059999999993,"p95":14.962529999999978,"p99":20.09250599999999,"min":0,"max":21.375,"num":7,"values":[0.000019999999949504854,0,0,0.00009999999997489795,0,0,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. This results in zero scores for completion rate, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5095],"average":5095,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19253601532","direction":"outbound"},"event_timestamp":1775535211856}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2786
CALL ID: call_af41ea2701cee0fbfcaec675e7d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:33
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_2ec3826c6e13c0067270748e64e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gary","last_name":"Parkinson","full_name":"Gary Parkinson","contact_id":"8895","email":"pgary@ducommun.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:41:50-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2ec3826c6e13c0067270748e64e","X-RetellAI-SipTraceId":"call_2ec3826c6e13c0067270748e64e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535207999,"end_timestamp":1775535210032,"duration_ms":2033,"transcript":"User: Welcome to our voice mail system. \n","transcript_object":[{"role":"user","content":"Welcome to our voice mail system. ","words":[{"word":"Welcome ","start":0.024,"end":0.5840000000000001},{"word":"to ","start":0.5840000000000001,"end":0.904},{"word":"our ","start":0.904,"end":1.064},{"word":"voice ","start":1.064,"end":1.304},{"word":"mail ","start":1.304,"end":1.544},{"word":"system. ","start":1.544,"end":1.784}]}],"transcript_with_tool_calls":[{"role":"user","content":"Welcome to our voice mail system. ","words":[{"word":"Welcome ","start":0.024,"end":0.5840000000000001},{"word":"to ","start":0.5840000000000001,"end":0.904},{"word":"our ","start":0.904,"end":1.064},{"word":"voice ","start":1.064,"end":1.304},{"word":"mail ","start":1.304,"end":1.544},{"word":"system. ","start":1.544,"end":1.784}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/482ef625c2728da66a2febdd731b8780515213f30164d9164d14ca6cf175b612/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/482ef625c2728da66a2febdd731b8780515213f30164d9164d14ca6cf175b612/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/482ef625c2728da66a2febdd731b8780515213f30164d9164d14ca6cf175b612/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":73,"p90":73,"p95":73,"p99":73,"min":73,"max":73,"num":1,"values":[73]},"asr":{"p50":21.3125,"p90":34.099999999999994,"p95":38.3625,"p99":41.7725,"min":21.3125,"max":42.625,"num":5,"values":[21.3125,42.625,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was not answered by a human and went directly to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. This results in zero scores for completion rate, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5081],"average":5081,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12097453082","direction":"outbound"},"event_timestamp":1775535214160}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8895
CALL ID: call_2ec3826c6e13c0067270748e64e
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:35
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2529
CALL ID: call_a248c20f37320722b9c74522bd9
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:38
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_9ccdab5a4f1fc9c97826d7e1742","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cynthia","last_name":"Jenkins","full_name":"Cynthia Jenkins","contact_id":"2769","email":"cjenkins@acoe.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:45:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9ccdab5a4f1fc9c97826d7e1742","X-RetellAI-SipTraceId":"call_9ccdab5a4f1fc9c97826d7e1742","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535211428,"end_timestamp":1775535213493,"duration_ms":2065,"transcript":"User: Sorry. Cynthia Jenkins. \n","transcript_object":[{"role":"user","content":"Sorry. Cynthia Jenkins. ","words":[{"word":"Sorry. ","start":0.183,"end":0.503},{"word":"Cynthia ","start":1.283,"end":1.6829999999999998},{"word":"Jenkins. ","start":1.6829999999999998,"end":1.9229999999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. Cynthia Jenkins. ","words":[{"word":"Sorry. ","start":0.183,"end":0.503},{"word":"Cynthia ","start":1.283,"end":1.6829999999999998},{"word":"Jenkins. ","start":1.6829999999999998,"end":1.9229999999999998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/2f406c456fad4a9b47eb752fea5fc10f6f23f4fb0da59368265471b7ef3ae973/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/2f406c456fad4a9b47eb752fea5fc10f6f23f4fb0da59368265471b7ef3ae973/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/2f406c456fad4a9b47eb752fea5fc10f6f23f4fb0da59368265471b7ef3ae973/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":933,"p90":933,"p95":933,"p99":933,"min":933,"max":933,"num":1,"values":[933]},"tts":{"p50":268,"p90":268,"p95":268,"p99":268,"min":268,"max":268,"num":1,"values":[268]},"knowledge_base":{"p50":66,"p90":66,"p95":66,"p99":66,"min":66,"max":66,"num":1,"values":[66]},"asr":{"p50":0,"p90":14.918750000000005,"p95":18.11562499999999,"p99":20.673124999999995,"min":0,"max":21.3125,"num":4,"values":[0,21.3125,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Cynthia Jenkins but went to voicemail and was not answered.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"15%. The call did not have an official opening, no survey questions were asked, but a valid outcome (voicemail) was assigned and no closing was spoken.","Official Opening Gate Accuracy":"100%. No official opening was spoken after identity confirmation, which is correct since the call was not answered by a human.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was needed as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or missed due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is low (15%) because the call did not include an official opening (-20%), no survey questions were asked (-0% since none were expected), but a valid outcome was assigned (+5%) and no closing was spoken (+5%). Official Opening Gate Accuracy is 100% because the official opening was not spoken without identity confirmation and no gatekeeper was involved. Survey Order Integrity Score is 100% as no questions were asked, so no order violations. Skip Logic Accuracy is 100% because no branching was needed. Verbatim Survey Compliance is 100% by default as no questions were asked. Mandatory Phrase Detection is 100% as no phrases were expected or missed.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5096],"average":5096,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15106704211","direction":"outbound"},"event_timestamp":1775535219228}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2769
CALL ID: call_9ccdab5a4f1fc9c97826d7e1742
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:39
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b69c73894a158f77ccbbf420bd1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Glenn","last_name":"Grindstaff","full_name":"Glenn Grindstaff","contact_id":"3026","email":"ggrindstaff@osi-systems.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b69c73894a158f77ccbbf420bd1","X-RetellAI-SipTraceId":"call_b69c73894a158f77ccbbf420bd1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535211374,"end_timestamp":1775535214691,"duration_ms":3317,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.34700000000000003,"end":0.5870000000000001},{"word":"person ","start":0.5870000000000001,"end":0.907},{"word":"you ","start":0.907,"end":1.147},{"word":"are ","start":1.147,"end":1.307},{"word":"trying ","start":1.307,"end":1.6269999},{"word":"to ","start":1.6269999,"end":1.787},{"word":"reach ","start":1.787,"end":2.027},{"word":"is ","start":2.027,"end":2.2670000000000003},{"word":"currently ","start":2.2670000000000003,"end":2.587},{"word":"unavailable. ","start":2.587,"end":3.067}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.34700000000000003,"end":0.5870000000000001},{"word":"person ","start":0.5870000000000001,"end":0.907},{"word":"you ","start":0.907,"end":1.147},{"word":"are ","start":1.147,"end":1.307},{"word":"trying ","start":1.307,"end":1.6269999},{"word":"to ","start":1.6269999,"end":1.787},{"word":"reach ","start":1.787,"end":2.027},{"word":"is ","start":2.027,"end":2.2670000000000003},{"word":"currently ","start":2.2670000000000003,"end":2.587},{"word":"unavailable. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . Required phrases were not detected as no conversation occurred.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% due to absence of any survey questions or branching. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3026
CALL ID: call_b69c73894a158f77ccbbf420bd1
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:42
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_4d837c80c9bd831dc4dc657a3fb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aaron","last_name":"Hickmott","full_name":"Aaron Hickmott","contact_id":"4319","email":"aaronh@briansmfg.com","orgname":"","bloc_notes_ac":"In a meeting\nATM Nov 28 2025 webinar recording.\n2026 Apr 02 call reached Karen instead of Aaron; voicemail reached - no message left","extension":"","toronto_current_time":"2026-04-02T12:15:51-04:00","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4d837c80c9bd831dc4dc657a3fb","X-RetellAI-SipTraceId":"call_4d837c80c9bd831dc4dc657a3fb","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535210098,"end_timestamp":1775535218675,"duration_ms":8577,"transcript":"User: Thank you for calling Brian's Custom Sports Limited. Our office hours are Monday to Friday, eight AM to four thirty PM Eastern Standard Time. \n","transcript_object":[{"role":"user","content":"Thank you for calling Brian's Custom Sports Limited. Our office hours are Monday to Friday, eight AM to four thirty PM Eastern Standard Time. ","words":[{"word":"Thank ","start":0.82399995,"end":1.1440000000000001},{"word":"you ","start":1.1440000000000001,"end":1.2239999},{"word":"for ","start":1.2239999,"end":1.4639999000000001},{"word":"calling ","start":1.4639999000000001,"end":1.704},{"word":"Brian's ","start":1.704,"end":2.1839998},{"word":"Custom ","start":2.1839998,"end":2.504},{"word":"Sports ","start":2.504,"end":2.9039999},{"word":"Limited. 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Our office hours are Monday to Friday, eight AM to four thirty PM Eastern Standard Time. ","words":[{"word":"Thank ","start":0.82399995,"end":1.1440000000000001},{"word":"you ","start":1.1440000000000001,"end":1.2239999},{"word":"for ","start":1.2239999,"end":1.4639999000000001},{"word":"calling ","start":1.4639999000000001,"end":1.704},{"word":"Brian's ","start":1.704,"end":2.1839998},{"word":"Custom ","start":2.1839998,"end":2.504},{"word":"Sports ","start":2.504,"end":2.9039999},{"word":"Limited. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0% . The official opening was not spoken to a confirmed contact but was an automated voicemail message.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not applicable as no human interaction occurred.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or valid finish state. Official opening gate accuracy is 0% since the opening was an automated voicemail, not after identity confirmation. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance is 0% due to no survey interaction. Mandatory phrase detection is No because no required phrases were spoken in a human conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5142],"average":5142,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15197336501","direction":"outbound"},"event_timestamp":1775535223499}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4319
CALL ID: call_4d837c80c9bd831dc4dc657a3fb
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:44
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8901
CALL ID: call_251f57a1bc8ceeadb873a590152
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:44
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7595315551eef29b8a2cb74a464","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sonya","last_name":"Baltisberger","full_name":"Sonya Baltisberger","contact_id":"2776","email":"sonya.baltisberger@cubic.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Sonya regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-02T18:51:01-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7595315551eef29b8a2cb74a464","X-RetellAI-SipTraceId":"call_7595315551eef29b8a2cb74a464","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535192407,"end_timestamp":1775535220067,"duration_ms":27660,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Certainly.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Sonya regarding an invitation to a complimentary HR webinar. Thank you.\nUser: Thanks. Please stay on the line. \nAgent: Thank you. I’ll hold.\n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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Thank you.","words":[{"word":"Certainly.","start":6.648,"end":7.496},{"word":"My ","start":7.518666748046875,"end":7.681666748046875},{"word":"name ","start":7.681666748046875,"end":7.843666748046875},{"word":"is ","start":7.843666748046875,"end":7.971666748046875},{"word":"Ellen, ","start":7.971666748046875,"end":8.296666748046874},{"word":"and ","start":8.296666748046874,"end":8.435666748046875},{"word":"I’m ","start":8.435666748046875,"end":8.586666748046875},{"word":"calling ","start":8.586666748046875,"end":8.888666748046875},{"word":"on ","start":8.888666748046875,"end":8.993666748046875},{"word":"behalf ","start":8.993666748046875,"end":9.318666748046875},{"word":"of ","start":9.318666748046875,"end":9.445666748046875},{"word":"AtmanCo. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":20.097001,"end":20.657},{"word":"Please ","start":20.657,"end":21.057},{"word":"stay ","start":21.057,"end":21.217},{"word":"on ","start":21.217,"end":21.377},{"word":"the ","start":21.377,"end":21.537},{"word":"line. ","start":21.537,"end":21.616999999999997}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":22.948,"end":23.273},{"word":"you. ","start":23.273,"end":23.679},{"word":"I’ll ","start":23.725458251953125,"end":23.969458251953125},{"word":"hold.","start":23.969458251953125,"end":24.468458251953123}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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The agent left a brief message and held on the line as requested.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, message left","call_summary_title":"Voicemail left for Sonya","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. Official opening was delivered, but no survey questions were asked due to voicemail, and no valid outcome was reached.","Official Opening Gate Accuracy":"100%. Official opening was spoken only after identity confirmation and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call went to voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"No. The required phrases were not detected as the call went to voicemail and no survey was conducted.","Debug Analytical Variables":"The call flow completion rate is 70% because the official opening was delivered (+0%), but no survey questions were asked (-30%) and no valid outcome was assigned (0%). The official opening gate accuracy is 100% because the opening was spoken after identity confirmation and not to a gatekeeper. Survey order integrity and skip logic accuracy are 100% as no survey questions or branching logic were applicable. Verbatim survey compliance is 0% due to no survey questions asked. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2776
CALL ID: call_7595315551eef29b8a2cb74a464
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:47
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2632
CALL ID: call_cb78ec4897a12c05c0e981b7b7b
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:13:48
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_801ddca79aca9fd5f639da706ba","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Richard","last_name":"Ferreira","full_name":"Richard Ferreira","contact_id":"3365","email":"richard.ferreira@ifathom.ca","orgname":"","bloc_notes_ac":"24 October 2025 Not interested\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T19:11:05-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_801ddca79aca9fd5f639da706ba","X-RetellAI-SipTraceId":"call_801ddca79aca9fd5f639da706ba","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535219035,"end_timestamp":1775535224815,"duration_ms":5780,"transcript":"Agent: Hello, may I please speak with \nUser: You've reached the voice mail of Richard Ferreira. I'm away from my phone right now. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.287,"end":1.658},{"word":"may ","start":1.658,"end":1.867},{"word":"I ","start":1.867,"end":1.972},{"word":"please ","start":1.972,"end":2.239},{"word":"speak ","start":2.239,"end":2.471},{"word":"with ","start":2.471,"end":2.657}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail of Richard Ferreira. I'm away from my phone right now. ","words":[{"word":"You've ","start":2.265,"end":2.745},{"word":"reached ","start":2.745,"end":2.9049999},{"word":"the ","start":2.9049999,"end":3.065},{"word":"voice ","start":3.065,"end":3.2249998},{"word":"mail ","start":3.2249998,"end":3.385},{"word":"of ","start":3.465,"end":3.6250001},{"word":"Richard ","start":3.6250001,"end":3.945},{"word":"Ferreira. ","start":3.945,"end":4.425000000000001},{"word":"I'm ","start":4.425000000000001,"end":4.585},{"word":"away ","start":4.585,"end":4.905},{"word":"from ","start":4.905,"end":5.065},{"word":"my ","start":5.065,"end":5.1450000000000005},{"word":"phone ","start":5.1450000000000005,"end":5.304999700000001},{"word":"right ","start":5.304999700000001,"end":5.545},{"word":"now. ","start":5.545,"end":5.625}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.287,"end":1.658},{"word":"may ","start":1.658,"end":1.867},{"word":"I ","start":1.867,"end":1.972},{"word":"please ","start":1.972,"end":2.239},{"word":"speak ","start":2.239,"end":2.471},{"word":"with ","start":2.471,"end":2.657}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail of Richard Ferreira. I'm away from my phone right now. ","words":[{"word":"You've ","start":2.265,"end":2.745},{"word":"reached ","start":2.745,"end":2.9049999},{"word":"the ","start":2.9049999,"end":3.065},{"word":"voice ","start":3.065,"end":3.2249998},{"word":"mail ","start":3.2249998,"end":3.385},{"word":"of ","start":3.465,"end":3.6250001},{"word":"Richard ","start":3.6250001,"end":3.945},{"word":"Ferreira. ","start":3.945,"end":4.425000000000001},{"word":"I'm ","start":4.425000000000001,"end":4.585},{"word":"away ","start":4.585,"end":4.905},{"word":"from ","start":4.905,"end":5.065},{"word":"my ","start":5.065,"end":5.1450000000000005},{"word":"phone ","start":5.1450000000000005,"end":5.304999700000001},{"word":"right ","start":5.304999700000001,"end":5.545},{"word":"now. ","start":5.545,"end":5.625}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/15e57577a2d1087fd1cf84694db85d32d3f236ec34ea12bec1f949c7891021a1/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/15e57577a2d1087fd1cf84694db85d32d3f236ec34ea12bec1f949c7891021a1/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/15e57577a2d1087fd1cf84694db85d32d3f236ec34ea12bec1f949c7891021a1/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":913,"p90":913,"p95":913,"p99":913,"min":913,"max":913,"num":1,"values":[913]},"tts":{"p50":280,"p90":280,"p95":280,"p99":280,"min":280,"max":280,"num":1,"values":[280]},"knowledge_base":{"p50":82,"p90":82,"p95":82,"p99":82,"min":82,"max":82,"num":1,"values":[82]},"asr":{"p50":21.312600000000202,"p90":64,"p95":828.8125,"p99":1440.6625000000006,"min":0,"max":1593.625,"num":11,"values":[21.312600000000202,0,0,21.3125,21.312400000000707,21.312700000000405,64,1593.625,42.6876000000002,21.3125,21.312799999999697]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The agent called Richard Ferreira but reached his voicemail and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached - no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The official opening was attempted but no conversation occurred due to voicemail, no questions asked, no valid outcome, and no closing spoken.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation as the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is low (10%) because the call ended at voicemail with no conversation or survey questions. Official Opening Gate Accuracy is 0% as the official opening was not delivered after confirming identity. Survey Order Integrity, Skip Logic Accuracy, and Verbatim Survey Compliance are all 0% because no survey questions were asked. Mandatory Phrase Detection is 0% due to lack of conversation. Overall, the call was unsuccessful due to voicemail and no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5120],"average":5120,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17788790995","direction":"outbound"},"event_timestamp":1775535229634}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3365
CALL ID: call_801ddca79aca9fd5f639da706ba
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:02
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1885f63a15fb0e742ebc548e252","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tyler","last_name":"Ogilvie","full_name":"Tyler Ogilvie","contact_id":"4305","email":"tyler@penmore.com","orgname":"","bloc_notes_ac":"Oct 28 2025 Not interested\n2026 Apr 02 voicemail reached, message left for Tyler regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-02T17:32:59-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1885f63a15fb0e742ebc548e252","X-RetellAI-SipTraceId":"call_1885f63a15fb0e742ebc548e252","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535197498,"end_timestamp":1775535239466,"duration_ms":41968,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Tyler regarding an invitation to a complimentary HR webinar. Thank you.\nUser: Thanks. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—are you still there?\n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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I’d like to speak with Tyler regarding an invitation to a complimentary HR webinar. Thank you.","words":[{"word":"Of ","start":7.069,"end":7.255},{"word":"course.","start":7.255,"end":7.893},{"word":"My ","start":7.90525,"end":8.06725},{"word":"name ","start":8.06725,"end":8.24125},{"word":"is ","start":8.24125,"end":8.40425},{"word":"Ellen, ","start":8.40425,"end":8.72925},{"word":"and ","start":8.72925,"end":8.86825},{"word":"I’m ","start":8.86825,"end":9.01925},{"word":"calling ","start":9.01925,"end":9.27525},{"word":"on ","start":9.27525,"end":9.36725},{"word":"behalf ","start":9.36725,"end":9.65825},{"word":"of ","start":9.65825,"end":9.79725},{"word":"AtmanCo. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4305
CALL ID: call_1885f63a15fb0e742ebc548e252
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:09
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_6b81af8353ab682095afa576ff4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lindy","last_name":"Cabajog","full_name":"Lindy Cabajog","contact_id":"2120","email":"lindy.cabajog@dialpad.com","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone:  +16502094007","extension":"","toronto_current_time":"2026-04-02T17:54:43-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6b81af8353ab682095afa576ff4","X-RetellAI-SipTraceId":"call_6b81af8353ab682095afa576ff4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"not_connected","start_timestamp":1775535250299,"end_timestamp":1775535250299,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/a8882927b03f4bd71ea86e89b9a3721ce04440464df559fc379b589ff941aae5/public.log","disconnection_reason":"dial_busy","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+16502094007","direction":"outbound"},"event_timestamp":1775535250739}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2120
CALL ID: call_6b81af8353ab682095afa576ff4
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:13
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4305
CALL ID: call_1885f63a15fb0e742ebc548e252
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:16
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_d4747f172bf1b80df2cd50a61a5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sarah","last_name":"Reynolds","full_name":"Sarah Reynolds","contact_id":"9127","email":"sarahnell.reynolds@soundtransit.org","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone:  +12066214681\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:41:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d4747f172bf1b80df2cd50a61a5","X-RetellAI-SipTraceId":"call_d4747f172bf1b80df2cd50a61a5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775535256242,"end_timestamp":1775535256242,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/1ff50514d9aa41c336a3d6089745e8b1f0d1f392916426cdcdd9541dfa9c1460/public.log","disconnection_reason":"dial_busy","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+12066214681","direction":"outbound"},"event_timestamp":1775535257164}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9127
CALL ID: call_d4747f172bf1b80df2cd50a61a5
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:17
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0ac6d39a507bc16dae7fca871ee","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jenn","last_name":"Christie","full_name":"Jenn Christie","contact_id":"480","email":"jenn@hiringindicators.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Jenn Christie","extension":"","toronto_current_time":"2026-04-02T17:28:16-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0ac6d39a507bc16dae7fca871ee","X-RetellAI-SipTraceId":"call_0ac6d39a507bc16dae7fca871ee","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535251918,"end_timestamp":1775535254636,"duration_ms":2718,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.42599998,"end":0.7459999700000001},{"word":"call ","start":0.7459999700000001,"end":0.986},{"word":"has ","start":0.986,"end":1.306},{"word":"been ","start":1.306,"end":1.4659999000000001},{"word":"forwarded ","start":1.4659999000000001,"end":1.8659999},{"word":"to ","start":1.8659999,"end":2.026},{"word":"voicemail. ","start":2.026,"end":2.4259999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.42599998,"end":0.7459999700000001},{"word":"call ","start":0.7459999700000001,"end":0.986},{"word":"has ","start":0.986,"end":1.306},{"word":"been ","start":1.306,"end":1.4659999000000001},{"word":"forwarded ","start":1.4659999000000001,"end":1.8659999},{"word":"to ","start":1.8659999,"end":2.026},{"word":"voicemail. ","start":2.026,"end":2.4259999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4ce47688a576b5c91b3aa75250eb413971630a4a2d8f7ed3ffaa2e079478be68/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4ce47688a576b5c91b3aa75250eb413971630a4a2d8f7ed3ffaa2e079478be68/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4ce47688a576b5c91b3aa75250eb413971630a4a2d8f7ed3ffaa2e079478be68/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":667,"p90":667,"p95":667,"p99":667,"min":667,"max":667,"num":1,"values":[667]},"tts":{"p50":262,"p90":262,"p95":262,"p99":262,"min":262,"max":262,"num":1,"values":[262]},"knowledge_base":{"p50":69,"p90":69,"p95":69,"p99":69,"min":69,"max":69,"num":1,"values":[69]},"asr":{"p50":21.3125,"p90":29.862500000000008,"p95":36.274999999999984,"p99":41.40499999999999,"min":0,"max":42.6875,"num":7,"values":[21.3125,21.3125,21.3125,0,0,21.312400000000252,42.6875]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately, so no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of gate accuracy.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but perfect by default.","Mandatory Phrase Detection":"100%. No phrases were expected or spoken due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no interaction. Official opening gate accuracy is 100% as no opening was spoken before identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 100% by default since no survey questions were asked. Mandatory phrase detection is also 100% as no phrases were expected or spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5105],"average":5105,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16028129337","direction":"outbound"},"event_timestamp":1775535258600}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 480
CALL ID: call_0ac6d39a507bc16dae7fca871ee
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:18
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 111
CALL ID: call_e166f3094386f96aca7232514e4
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:18
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_84323d46a844dc0638e70198996","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Carrie","last_name":"Morene","full_name":"Carrie Morene","contact_id":"2488","email":"cmorene@svb.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, no message left","extension":"","toronto_current_time":"2026-04-02T17:45:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_84323d46a844dc0638e70198996","X-RetellAI-SipTraceId":"call_84323d46a844dc0638e70198996","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535252500,"end_timestamp":1775535254676,"duration_ms":2176,"transcript":"User: Sorry. Carrie Maureen. \n","transcript_object":[{"role":"user","content":"Sorry. Carrie Maureen. ","words":[{"word":"Sorry. ","start":0.027,"end":0.82699995},{"word":"Carrie ","start":1.147,"end":1.6269999},{"word":"Maureen. ","start":1.6269999,"end":1.9469999999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. Carrie Maureen. ","words":[{"word":"Sorry. ","start":0.027,"end":0.82699995},{"word":"Carrie ","start":1.147,"end":1.6269999},{"word":"Maureen. ","start":1.6269999,"end":1.9469999999999998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/5b0dffb558f93275be3db9edbd1f00d86799622acda8474946edd317bd9eaa37/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5b0dffb558f93275be3db9edbd1f00d86799622acda8474946edd317bd9eaa37/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5b0dffb558f93275be3db9edbd1f00d86799622acda8474946edd317bd9eaa37/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":740,"p90":740,"p95":740,"p99":740,"min":740,"max":740,"num":1,"values":[740]},"tts":{"p50":239,"p90":239,"p95":239,"p99":239,"min":239,"max":239,"num":1,"values":[239]},"knowledge_base":{"p50":55,"p90":55,"p95":55,"p99":55,"min":55,"max":55,"num":1,"values":[55]},"asr":{"p50":0,"p90":14.918820000000146,"p95":18.115710000000163,"p99":20.67322200000019,"min":0,"max":21.312600000000202,"num":4,"values":[0,0,0,21.312600000000202]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Carrie Maureen but went to voicemail and was not answered.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation took place, resulting in a low completion rate.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. Required phrases were not present due to no conversation.","Debug Analytical Variables":"The call flow completion rate is low (10%) because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% since no opening was spoken after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is 0% as no required phrases were spoken. Overall, the call was unsuccessful due to no human answer and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5099],"average":5099,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14804465958","direction":"outbound"},"event_timestamp":1775535259899}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2488
CALL ID: call_84323d46a844dc0638e70198996
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:20
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_678246cf7feca0643d00212d7bd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jackson","last_name":"Wilson","full_name":"Jackson Wilson","contact_id":"2637","email":"jawilson@svb.com","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone:  +12526412359","extension":"","toronto_current_time":"2026-04-02T17:49:10-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_678246cf7feca0643d00212d7bd","X-RetellAI-SipTraceId":"call_678246cf7feca0643d00212d7bd","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"not_connected","start_timestamp":1775535259989,"end_timestamp":1775535259989,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/6560fa60a28193bc50d1c53b0d359ce9c9de85c032259271ea88043c352f98b4/public.log","disconnection_reason":"dial_busy","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+12526412359","direction":"outbound"},"event_timestamp":1775535260974}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2637
CALL ID: call_678246cf7feca0643d00212d7bd
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:20
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_939c3c02c8c239df4984a63bdcd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"PollyAnna","last_name":"Versteeg","full_name":"PollyAnna Versteeg","contact_id":"4203","email":"pollyanna.versteeg@vitrium.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n30 October 2025 VM","extension":"","toronto_current_time":"2026-04-02T18:46:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_939c3c02c8c239df4984a63bdcd","X-RetellAI-SipTraceId":"call_939c3c02c8c239df4984a63bdcd","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535254574,"end_timestamp":1775535258200,"duration_ms":3626,"transcript":"Agent: Hello, may I please \nUser: Hi. You've reached Vitrium Systems. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.074,"end":1.538},{"word":"may ","start":1.538,"end":1.759},{"word":"I ","start":1.759,"end":1.852},{"word":"please ","start":1.852,"end":2.107}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Vitrium Systems. ","words":[{"word":"Hi. ","start":1.798,"end":2.1979998},{"word":"You've ","start":2.1979998,"end":2.4379999},{"word":"reached ","start":2.4379999,"end":2.598},{"word":"Vitrium ","start":2.598,"end":3.078},{"word":"Systems. ","start":3.078,"end":3.3979999999999997}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.074,"end":1.538},{"word":"may ","start":1.538,"end":1.759},{"word":"I ","start":1.759,"end":1.852},{"word":"please ","start":1.852,"end":2.107}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Vitrium Systems. ","words":[{"word":"Hi. ","start":1.798,"end":2.1979998},{"word":"You've ","start":2.1979998,"end":2.4379999},{"word":"reached ","start":2.4379999,"end":2.598},{"word":"Vitrium ","start":2.598,"end":3.078},{"word":"Systems. ","start":3.078,"end":3.3979999999999997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ff133c71e312b6a84e844686822f19f1d7bb5d1a7f547bf0d4767e045e1853ea/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ff133c71e312b6a84e844686822f19f1d7bb5d1a7f547bf0d4767e045e1853ea/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ff133c71e312b6a84e844686822f19f1d7bb5d1a7f547bf0d4767e045e1853ea/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":725,"p90":725,"p95":725,"p99":725,"min":725,"max":725,"num":1,"values":[725]},"tts":{"p50":232,"p90":232,"p95":232,"p99":232,"min":232,"max":232,"num":1,"values":[232]},"knowledge_base":{"p50":63,"p90":63,"p95":63,"p99":63,"min":63,"max":63,"num":1,"values":[63]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":4,"values":[21.3125,0,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact, but it went to voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation.","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening was delivered as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% as no identity confirmation or official opening was delivered. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions or phrases were asked. Mandatory phrase detection is 0% due to lack of conversation. Overall, the call was unsuccessful as no human was reached and no interaction occurred.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5154],"average":5154,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16046771500","direction":"outbound"},"event_timestamp":1775535261710}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4203
CALL ID: call_939c3c02c8c239df4984a63bdcd
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:30
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0dbcdc475d995bc33f75a9c0050","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chris","last_name":"Utley","full_name":"Chris Utley","contact_id":"667","email":"chris@nevadageek.net","orgname":"","bloc_notes_ac":"Sept 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:45:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0dbcdc475d995bc33f75a9c0050","X-RetellAI-SipTraceId":"call_0dbcdc475d995bc33f75a9c0050","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535260506,"end_timestamp":1775535267548,"duration_ms":7042,"transcript":"User: Hi. \nAgent: Hello, may I please speak \nUser: This is Chris. \nUser: Sorry I can't get to the phone right now, but if you leave your \n","transcript_object":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.548,"end":2.108}]},{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":1.231,"end":1.556},{"word":"may ","start":1.556,"end":1.718},{"word":"I ","start":1.718,"end":1.8},{"word":"please ","start":1.8,"end":2.032},{"word":"speak ","start":2.032,"end":2.253}],"metadata":{"response_id":0}},{"role":"user","content":"This is Chris. ","words":[{"word":"This ","start":2.108,"end":2.348},{"word":"is ","start":2.348,"end":2.508},{"word":"Chris. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 667
CALL ID: call_0dbcdc475d995bc33f75a9c0050
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:31
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c825e8c71cef265adfceb3a8fe6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Melissa","last_name":"Nordeen","full_name":"Melissa Nordeen","contact_id":"827","email":"hello@blackseveninc.com","orgname":"","bloc_notes_ac":"Oct 6 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c825e8c71cef265adfceb3a8fe6","X-RetellAI-SipTraceId":"call_c825e8c71cef265adfceb3a8fe6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535264109,"end_timestamp":1775535268724,"duration_ms":4615,"transcript":"Agent: Hello, may I please speak with Melissa?\nUser: Hello. You've reached Melissa Nordy. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Melissa?","words":[{"word":"Hello, ","start":1.077,"end":1.483},{"word":"may ","start":1.483,"end":1.646},{"word":"I ","start":1.646,"end":1.727},{"word":"please ","start":1.727,"end":1.971},{"word":"speak ","start":1.971,"end":2.203},{"word":"with ","start":2.203,"end":2.377},{"word":"Melissa?","start":2.377,"end":3.004}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached Melissa Nordy. ","words":[{"word":"Hello. ","start":2.7470000000000003,"end":3.1470000000000002},{"word":"You've ","start":3.1470000000000002,"end":3.4669998},{"word":"reached ","start":3.4669998,"end":3.6270000000000002},{"word":"Melissa ","start":3.6270000000000002,"end":4.107},{"word":"Nordy. ","start":4.107,"end":4.4270000000000005}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Melissa?","words":[{"word":"Hello, ","start":1.077,"end":1.483},{"word":"may ","start":1.483,"end":1.646},{"word":"I ","start":1.646,"end":1.727},{"word":"please ","start":1.727,"end":1.971},{"word":"speak ","start":1.971,"end":2.203},{"word":"with ","start":2.203,"end":2.377},{"word":"Melissa?","start":2.377,"end":3.004}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached Melissa Nordy. ","words":[{"word":"Hello. ","start":2.7470000000000003,"end":3.1470000000000002},{"word":"You've ","start":3.1470000000000002,"end":3.4669998},{"word":"reached ","start":3.4669998,"end":3.6270000000000002},{"word":"Melissa ","start":3.6270000000000002,"end":4.107},{"word":"Nordy. ","start":4.107,"end":4.4270000000000005}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/74d57725dedf2cfe7615cb58005aaa12567e84c87805751f800e40d1fd5a7379/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/74d57725dedf2cfe7615cb58005aaa12567e84c87805751f800e40d1fd5a7379/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/74d57725dedf2cfe7615cb58005aaa12567e84c87805751f800e40d1fd5a7379/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":692,"p90":692,"p95":692,"p99":692,"min":692,"max":692,"num":1,"values":[692]},"tts":{"p50":269,"p90":269,"p95":269,"p99":269,"min":269,"max":269,"num":1,"values":[269]},"knowledge_base":{"p50":68,"p90":84.8,"p95":86.9,"p99":88.58,"min":47,"max":89,"num":2,"values":[47,89]},"asr":{"p50":21.3125,"p90":34.099999999999994,"p95":38.3625,"p99":41.7725,"min":21.3125,"max":42.625,"num":5,"values":[21.3125,42.625,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Melissa Nordy, but it went to voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached - no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered as the call went to voicemail, no questions were asked, no valid outcome or closing spoken.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0%. Required phrases were not detected as no conversation occurred.","Debug Analytical Variables":"The call was disconnected after reaching voicemail without leaving a message, so the call flow completion rate is 0% due to no official opening or questions asked. Official opening gate accuracy is 0% because the opening was not delivered after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% as no survey questions were asked. Mandatory phrase detection is 0% due to absence of conversation and required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5082],"average":5082,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12096846919","direction":"outbound"},"event_timestamp":1775535272562}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 827
CALL ID: call_c825e8c71cef265adfceb3a8fe6
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_bd1a841a82b0ed761e8b701ba2c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cheryl","last_name":"Visitacion","full_name":"Cheryl Visitacion","contact_id":"2675","email":"cvisitacion@svb.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:45:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bd1a841a82b0ed761e8b701ba2c","X-RetellAI-SipTraceId":"call_bd1a841a82b0ed761e8b701ba2c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535266659,"end_timestamp":1775535268886,"duration_ms":2227,"transcript":"User: Call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voicemail. ","words":[{"word":"Call ","start":0.026,"end":0.42599998},{"word":"has ","start":0.42599998,"end":0.5860000000000001},{"word":"been ","start":0.5860000000000001,"end":0.7459999700000001},{"word":"forwarded ","start":0.7459999700000001,"end":1.1460000000000001},{"word":"to ","start":1.1460000000000001,"end":1.3860000000000001},{"word":"voicemail. ","start":1.3860000000000001,"end":1.706}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voicemail. ","words":[{"word":"Call ","start":0.026,"end":0.42599998},{"word":"has ","start":0.42599998,"end":0.5860000000000001},{"word":"been ","start":0.5860000000000001,"end":0.7459999700000001},{"word":"forwarded ","start":0.7459999700000001,"end":1.1460000000000001},{"word":"to ","start":1.1460000000000001,"end":1.3860000000000001},{"word":"voicemail. ","start":1.3860000000000001,"end":1.706}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b8edf31d6cbddeb2ec634842ae9d37f7a8c620e0eddc41ad762b683dec343ee2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b8edf31d6cbddeb2ec634842ae9d37f7a8c620e0eddc41ad762b683dec343ee2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b8edf31d6cbddeb2ec634842ae9d37f7a8c620e0eddc41ad762b683dec343ee2/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":68,"p90":68,"p95":68,"p99":68,"min":68,"max":68,"num":1,"values":[68]},"asr":{"p50":42.625,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":6,"values":[0,42.625,42.625,42.625,42.625,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but immediately forwarded to voicemail, so no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call forwarded to voicemail","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not present as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no conversation occurred. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because the call did not proceed to any scripted dialogue.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5099],"average":5099,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14085045775","direction":"outbound"},"event_timestamp":1775535273150}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2675
CALL ID: call_bd1a841a82b0ed761e8b701ba2c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
{"contacts":[{"cdate":"2025-08-21T15:48:39-05:00","email":"cvisitacion@svb.com","phone":"4085045775","firstName":"Cheryl","lastName":"Visitacion","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659903","ua":"okhttp\/5.3.2","hash":"6d705a63b1f1ee798f8c324ebec1fc06","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:14:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:39","updated_utc_timestamp":"2026-04-06 23:14:33","created_timestamp":"2025-08-21 15:48:39","updated_timestamp":"2026-04-06 23:14:33","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2675\/automationEntryCounts"},"id":"2675","organization":null}],"fieldValue":{"contact":"2675","field":"36","value":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call forwarded to voicemail","cdate":"2026-04-02T16:47:40-05:00","udate":"2026-04-06T23:14:33-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398838\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/398838\/field"},"owner":"2675","id":"398838"}}
FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_bb3023935295486f17126a3c022","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Anastasia","last_name":"Shokhireva","full_name":"Anastasia Shokhireva","contact_id":"2512","email":"anastasia.shokhireva@softchoice.com","orgname":"","bloc_notes_ac":"ATM Nov 28 2025vm","extension":"","toronto_current_time":"2026-04-02T17:18:34-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bb3023935295486f17126a3c022","X-RetellAI-SipTraceId":"call_bb3023935295486f17126a3c022","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535266963,"end_timestamp":1775535269298,"duration_ms":2335,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.10300000000000001,"end":0.42299998},{"word":"call ","start":0.42299998,"end":0.663},{"word":"has ","start":0.663,"end":0.903},{"word":"been ","start":0.903,"end":1.143},{"word":"forwarded ","start":1.143,"end":1.4629999},{"word":"to ","start":1.4629999,"end":1.6229999},{"word":"voicemail. ","start":1.6229999,"end":2.023}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.10300000000000001,"end":0.42299998},{"word":"call ","start":0.42299998,"end":0.663},{"word":"has ","start":0.663,"end":0.903},{"word":"been ","start":0.903,"end":1.143},{"word":"forwarded ","start":1.143,"end":1.4629999},{"word":"to ","start":1.4629999,"end":1.6229999},{"word":"voicemail. ","start":1.6229999,"end":2.023}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/db7a884e705fd9962014a3ec557f119fd1fe52dae4a02dcebe19f69fb781212b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/db7a884e705fd9962014a3ec557f119fd1fe52dae4a02dcebe19f69fb781212b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/db7a884e705fd9962014a3ec557f119fd1fe52dae4a02dcebe19f69fb781212b/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":54,"p90":54,"p95":54,"p99":54,"min":54,"max":54,"num":1,"values":[54]},"asr":{"p50":21.3125,"p90":31.96875,"p95":37.296875,"p99":41.559375,"min":0,"max":42.625,"num":6,"values":[21.3125,21.3125,42.625,0,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of conversation. Overall, the call was unsuccessful as no human was reached and no task was completed.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5171],"average":5171,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16478651344","direction":"outbound"},"event_timestamp":1775535273715}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2512
CALL ID: call_bb3023935295486f17126a3c022
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:36
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_6da9e0bd9655dca6583779f19f9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Krystal","last_name":"Hein","full_name":"Krystal Hein","contact_id":"2339","email":"khein@enmax.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 Wrong number\n2026-04-02 Dial no answer, phone: +14035143217","extension":"","toronto_current_time":"2026-04-02T17:28:16-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6da9e0bd9655dca6583779f19f9","X-RetellAI-SipTraceId":"call_6da9e0bd9655dca6583779f19f9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775535277088,"end_timestamp":1775535277088,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/be6aa7f87aee8d8390090691738d512afb4d7b6d66778c9111069bba2058b44d/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+14035143217","direction":"outbound"},"event_timestamp":1775535277726}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2339
CALL ID: call_6da9e0bd9655dca6583779f19f9
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:36
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_31677c50591a52f83cc88392306","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sara","last_name":"Thomas","full_name":"Sara Thomas","contact_id":"3630","email":"sara.thomas@uberflip.com","orgname":"","bloc_notes_ac":"Oct 24 2025 vm\n2026 Apr 02 brief call reached voicemail, user identified as Sarah\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T19:11:03-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_31677c50591a52f83cc88392306","X-RetellAI-SipTraceId":"call_31677c50591a52f83cc88392306","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535268093,"end_timestamp":1775535272234,"duration_ms":4141,"transcript":"Agent: Hello, may I \nUser: Hi. \nAgent: please speak with \nUser: This is Sarah. Sorry I missed your call. \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.073,"end":1.41},{"word":"may ","start":1.41,"end":1.561},{"word":"I ","start":1.561,"end":1.619}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.6269999,"end":2.107}]},{"role":"agent","content":"please speak with ","words":[{"word":"please ","start":1.619,"end":1.851},{"word":"speak ","start":1.851,"end":2.06},{"word":"with ","start":2.06,"end":2.222}],"metadata":{"response_id":0}},{"role":"user","content":"This is Sarah. Sorry I missed your call. ","words":[{"word":"This ","start":2.107,"end":2.2670000000000003},{"word":"is ","start":2.2670000000000003,"end":2.4269999},{"word":"Sarah. ","start":2.4269999,"end":2.987},{"word":"Sorry ","start":2.987,"end":3.2269998},{"word":"I ","start":3.2269998,"end":3.387},{"word":"missed ","start":3.387,"end":3.547},{"word":"your ","start":3.547,"end":3.7069998},{"word":"call. ","start":3.7069998,"end":3.867}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.073,"end":1.41},{"word":"may ","start":1.41,"end":1.561},{"word":"I ","start":1.561,"end":1.619}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.6269999,"end":2.107}]},{"role":"agent","content":"please speak with ","words":[{"word":"please ","start":1.619,"end":1.851},{"word":"speak ","start":1.851,"end":2.06},{"word":"with ","start":2.06,"end":2.222}],"metadata":{"response_id":0}},{"role":"user","content":"This is Sarah. Sorry I missed your call. ","words":[{"word":"This ","start":2.107,"end":2.2670000000000003},{"word":"is ","start":2.2670000000000003,"end":2.4269999},{"word":"Sarah. ","start":2.4269999,"end":2.987},{"word":"Sorry ","start":2.987,"end":3.2269998},{"word":"I ","start":3.2269998,"end":3.387},{"word":"missed ","start":3.387,"end":3.547},{"word":"your ","start":3.547,"end":3.7069998},{"word":"call. ","start":3.7069998,"end":3.867}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/3827b5fe83aa5e504928cae91b48e9ca44e2d819319543637277a2367ef1e03f/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/3827b5fe83aa5e504928cae91b48e9ca44e2d819319543637277a2367ef1e03f/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/3827b5fe83aa5e504928cae91b48e9ca44e2d819319543637277a2367ef1e03f/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":633,"p90":685.8,"p95":692.4,"p99":697.6800000000001,"min":567,"max":699,"num":2,"values":[699,567]},"tts":{"p50":226,"p90":251.6,"p95":254.8,"p99":257.36,"min":194,"max":258,"num":2,"values":[258,194]},"knowledge_base":{"p50":47.5,"p90":53.5,"p95":54.25,"p99":54.85,"min":40,"max":55,"num":2,"values":[55,40]},"asr":{"p50":21.375,"p90":21.375,"p95":21.375,"p99":21.375,"min":0,"max":21.375,"num":8,"values":[0,0,0,21.375,21.375,21.375,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was very brief and ended quickly with the user, Sarah, indicating she missed the call. No further conversation or task completion occurred.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 brief call reached voicemail, user identified as Sarah","call_summary_title":"Voicemail reached, no conversation","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"10%. The call was answered by a human but the official opening was not delivered and no survey questions were asked, with no valid outcome or closing spoken.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity cannot be assessed.","Skip Logic Accuracy":"0%. No logical branching occurred due to the call ending prematurely.","Verbatim Survey Compliance":"0%. No survey questions were asked, so compliance cannot be measured.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to the call ending quickly.","Debug Analytical Variables":"The call was answered by a human (Sarah), but the agent did not deliver the official opening or ask any survey questions, resulting in a very low call flow completion rate. Since no official opening was spoken after identity confirmation, the official opening gate accuracy is zero. No survey questions were asked, so survey order integrity, skip logic accuracy, and verbatim survey compliance scores are all zero. Mandatory phrases were also not detected. The call ended quickly with the user indicating they missed the call, and the disposition code 06 was assigned indicating voicemail was reached without leaving a message.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5094,5097],"average":5095.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14254430312","direction":"outbound"},"event_timestamp":1775535277458}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3630
CALL ID: call_31677c50591a52f83cc88392306
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:14:52
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5b289d14075c78cb4275ae8a944","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Teri","last_name":"Brigden","full_name":"Teri Brigden","contact_id":"3701","email":"teri@pranahcs.ca","orgname":"","bloc_notes_ac":"24 October 2025 VM\r\n28 October 2025 VM\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5b289d14075c78cb4275ae8a944","X-RetellAI-SipTraceId":"call_5b289d14075c78cb4275ae8a944","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535282856,"end_timestamp":1775535289596,"duration_ms":6740,"transcript":"Agent: Hello, may I please speak with \nUser: Hi. You're \nAgent: Teri?\nUser: speaking with Mary of Carrie Britton. I'm unable to take your call right now. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":0.975,"end":1.335},{"word":"may ","start":1.335,"end":1.509},{"word":"I ","start":1.509,"end":1.602},{"word":"please ","start":1.602,"end":1.846},{"word":"speak ","start":1.846,"end":2.066},{"word":"with ","start":2.066,"end":2.229}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You're ","words":[{"word":"Hi. ","start":2.2670000000000003,"end":2.507},{"word":"You're ","start":2.507,"end":2.6669999}]},{"role":"agent","content":"Teri?","words":[{"word":"Teri?","start":2.229,"end":2.786}],"metadata":{"response_id":0}},{"role":"user","content":"speaking with Mary of Carrie Britton. I'm unable to take your call right now. ","words":[{"word":"speaking ","start":2.6669999,"end":2.907},{"word":"with ","start":2.907,"end":3.1470000000000002},{"word":"Mary ","start":3.1470000000000002,"end":3.3870001000000003},{"word":"of ","start":3.3870001000000003,"end":3.547},{"word":"Carrie ","start":3.547,"end":4.027},{"word":"Britton. ","start":4.027,"end":4.4270000000000005},{"word":"I'm ","start":5.047,"end":5.3669997},{"word":"unable ","start":5.3669997,"end":5.607},{"word":"to ","start":5.607,"end":5.8469997000000005},{"word":"take ","start":5.8469997000000005,"end":6.007000000000001},{"word":"your ","start":6.007000000000001,"end":6.167},{"word":"call ","start":6.167,"end":6.407},{"word":"right ","start":6.407,"end":6.487},{"word":"now. ","start":6.487,"end":6.567}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":0.975,"end":1.335},{"word":"may ","start":1.335,"end":1.509},{"word":"I ","start":1.509,"end":1.602},{"word":"please ","start":1.602,"end":1.846},{"word":"speak ","start":1.846,"end":2.066},{"word":"with ","start":2.066,"end":2.229}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You're ","words":[{"word":"Hi. ","start":2.2670000000000003,"end":2.507},{"word":"You're ","start":2.507,"end":2.6669999}]},{"role":"agent","content":"Teri?","words":[{"word":"Teri?","start":2.229,"end":2.786}],"metadata":{"response_id":0}},{"role":"user","content":"speaking with Mary of Carrie Britton. I'm unable to take your call right now. ","words":[{"word":"speaking ","start":2.6669999,"end":2.907},{"word":"with ","start":2.907,"end":3.1470000000000002},{"word":"Mary ","start":3.1470000000000002,"end":3.3870001000000003},{"word":"of ","start":3.3870001000000003,"end":3.547},{"word":"Carrie ","start":3.547,"end":4.027},{"word":"Britton. ","start":4.027,"end":4.4270000000000005},{"word":"I'm ","start":5.047,"end":5.3669997},{"word":"unable ","start":5.3669997,"end":5.607},{"word":"to ","start":5.607,"end":5.8469997000000005},{"word":"take ","start":5.8469997000000005,"end":6.007000000000001},{"word":"your ","start":6.007000000000001,"end":6.167},{"word":"call ","start":6.167,"end":6.407},{"word":"right ","start":6.407,"end":6.487},{"word":"now. 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The call ended quickly without further conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, spoke with Mary of Carrie Britton who said Teri is unavailable","call_summary_title":"Voicemail reached, contact unavailable","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"0%. Official opening was not delivered and no survey questions were asked, call ended at voicemail.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation; call ended quickly after voicemail message.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to call ending at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to call ending at voicemail.","Debug Analytical Variables":"The call ended at voicemail with no official opening or survey questions asked, resulting in zero completion and compliance scores. The agent did not reach the intended contact but did reach a human who answered the call. No logical branching or survey order was applicable.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5122,5133,5130],"average":5128.333333333333,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+12502174561","direction":"outbound"},"event_timestamp":1775535293755}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3701
CALL ID: call_5b289d14075c78cb4275ae8a944
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:04
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_181f642fbebcf1016c711d95c4d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Dawn","last_name":"Taylor","full_name":"Dawn Taylor","contact_id":"727","email":"dawn@thinqinsurance.com","orgname":"","bloc_notes_ac":"Nov 18 2025 vm  Nov 24 2025 vm\n2026 Apr 02 voicemail reached, message left for Dawn about HR webinar invitation","extension":"","toronto_current_time":"2026-04-02T17:49:07-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_181f642fbebcf1016c711d95c4d","X-RetellAI-SipTraceId":"call_181f642fbebcf1016c711d95c4d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535250370,"end_timestamp":1775535300359,"duration_ms":49989,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course, thank you.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Dawn regarding an invitation to a complimentary HR webinar.\nUser: Thanks. Please stay on the line. \nAgent: Thank you, I’ll hold.\nAgent: Just checking in—are you still there?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, please reply. \n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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I’d like to speak with Dawn regarding an invitation to a complimentary HR webinar.","words":[{"word":"Of ","start":6.499,"end":6.662},{"word":"course, ","start":6.662,"end":7.091},{"word":"thank ","start":7.091,"end":7.358},{"word":"you.","start":7.358,"end":7.73},{"word":"My ","start":7.77575,"end":7.91575},{"word":"name ","start":7.91575,"end":8.10175},{"word":"is ","start":8.10175,"end":8.25175},{"word":"Ellen, ","start":8.25175,"end":8.61175},{"word":"and ","start":8.61175,"end":8.78675},{"word":"I’m ","start":8.78675,"end":8.93675},{"word":"calling ","start":8.93675,"end":9.26275},{"word":"on ","start":9.26275,"end":9.37875},{"word":"behalf ","start":9.37875,"end":9.74975},{"word":"of ","start":9.74975,"end":9.94775},{"word":"AtmanCo. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":20.506999999999998,"end":20.826999999999998},{"word":"Please ","start":21.217,"end":21.616999999999997},{"word":"stay ","start":21.616999999999997,"end":21.936999999999998},{"word":"on ","start":21.936999999999998,"end":22.096999999999998},{"word":"the ","start":22.096999999999998,"end":22.177},{"word":"line. 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If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. ","start":0.43699997999999995,"end":0.917},{"word":"If ","start":0.917,"end":1.077},{"word":"you ","start":1.077,"end":1.157},{"word":"record ","start":1.157,"end":1.4769999},{"word":"your ","start":1.4769999,"end":1.7169999999999999},{"word":"name ","start":1.7169999999999999,"end":1.9569999999999999},{"word":"and ","start":1.9569999999999999,"end":2.277},{"word":"reason ","start":2.277,"end":2.6769998999999998},{"word":"for ","start":2.6769998999999998,"end":2.8369999999999997},{"word":"calling, ","start":2.8369999999999997,"end":3.157},{"word":"I'll ","start":3.417,"end":3.6570001},{"word":"see ","start":3.6570001,"end":3.8170002},{"word":"if ","start":3.8170002,"end":3.977},{"word":"this ","start":3.977,"end":4.137},{"word":"person ","start":4.137,"end":4.457},{"word":"is ","start":4.457,"end":4.617},{"word":"available. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":20.506999999999998,"end":20.826999999999998},{"word":"Please ","start":21.217,"end":21.616999999999997},{"word":"stay ","start":21.616999999999997,"end":21.936999999999998},{"word":"on ","start":21.936999999999998,"end":22.096999999999998},{"word":"the ","start":22.096999999999998,"end":22.177},{"word":"line. 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Mandatory Phrase Detection is 33% due to presence of official opening phrase only, with no closing or email mention possible.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5081,5826,5947,5947,5975],"average":5755.2,"num_requests":5},"tool_calls":[],"from_number":"+14374657779","to_number":"+18058902483","direction":"outbound"},"event_timestamp":1775535305142}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 727
CALL ID: call_181f642fbebcf1016c711d95c4d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:13
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ecd46bc0dda0af6093452e08ed5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cindy","last_name":"Fatolitis","full_name":"Cindy Fatolitis","contact_id":"2773","email":"cindy.fatolitis@oportun.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached full voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:45:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ecd46bc0dda0af6093452e08ed5","X-RetellAI-SipTraceId":"call_ecd46bc0dda0af6093452e08ed5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535308602,"end_timestamp":1775535310671,"duration_ms":2069,"transcript":"User: Sorry. The mailbox is full. \n","transcript_object":[{"role":"user","content":"Sorry. The mailbox is full. ","words":[{"word":"Sorry. ","start":0.028,"end":0.668},{"word":"The ","start":0.668,"end":0.908},{"word":"mailbox ","start":0.908,"end":1.308},{"word":"is ","start":1.308,"end":1.548},{"word":"full. ","start":1.548,"end":1.788}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. The mailbox is full. ","words":[{"word":"Sorry. ","start":0.028,"end":0.668},{"word":"The ","start":0.668,"end":0.908},{"word":"mailbox ","start":0.908,"end":1.308},{"word":"is ","start":1.308,"end":1.548},{"word":"full. ","start":1.548,"end":1.788}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d2700b6534c96a7f7981bffeba301d55c70b4a967f6b1173e0bc186deceb5073/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d2700b6534c96a7f7981bffeba301d55c70b4a967f6b1173e0bc186deceb5073/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d2700b6534c96a7f7981bffeba301d55c70b4a967f6b1173e0bc186deceb5073/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":637,"p90":637,"p95":637,"p99":637,"min":637,"max":637,"num":1,"values":[637]},"tts":{"p50":282,"p90":282,"p95":282,"p99":282,"min":282,"max":282,"num":1,"values":[282]},"knowledge_base":{"p50":101,"p90":101,"p95":101,"p99":101,"min":101,"max":101,"num":1,"values":[101]},"asr":{"p50":21.3125,"p90":34.099999999999994,"p95":38.3625,"p99":41.7725,"min":21.3125,"max":42.625,"num":5,"values":[21.3125,21.3125,42.625,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was not answered and went to a full voicemail box, preventing any conversation or task completion.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail but mailbox was full","call_summary_title":"Voicemail Full - No Answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"100%. No opening was spoken as no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but perfect by default.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as no conversation took place.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail with a full mailbox and no conversation. Official opening gate accuracy is 100% because no opening was attempted without confirmation. Survey order integrity and skip logic accuracy are 100% by default as no questions were asked. Verbatim survey compliance is 100% by default for the same reason. Mandatory phrase detection is No due to absence of any phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5142],"average":5142,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12133217317","direction":"outbound"},"event_timestamp":1775535314625}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2773
CALL ID: call_ecd46bc0dda0af6093452e08ed5
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:14
----------------------------------------
RAW:
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Please stay on the line. ","words":[{"word":"Thanks. ","start":20.506999999999998,"end":20.826999999999998},{"word":"Please ","start":21.217,"end":21.616999999999997},{"word":"stay ","start":21.616999999999997,"end":21.936999999999998},{"word":"on ","start":21.936999999999998,"end":22.096999999999998},{"word":"the ","start":22.096999999999998,"end":22.177},{"word":"line. 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No survey questions were asked, so no compliance with question wording.","Mandatory Phrase Detection":"33%. The official opening phrase was present, but no closing sentence or email mention was possible due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is low (15%) because although the official opening was delivered, no survey questions or closing were completed due to voicemail. Official Opening Gate Accuracy is 100% as the opening was only after confirming the contact was not available and no gatekeeper was involved. Survey Order Integrity and Skip Logic Accuracy are 100% since no survey questions or branching occurred. Verbatim Survey Compliance is 0% because no survey questions were asked. Mandatory Phrase Detection is 33% due to presence of official opening phrase only, with no closing or email mention possible.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5081,5826,5947,5947,5975],"average":5755.2,"num_requests":5},"tool_calls":[],"from_number":"+14374657779","to_number":"+18058902483","direction":"outbound"},"event_timestamp":1775535305142}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 727
CALL ID: call_181f642fbebcf1016c711d95c4d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
{"contacts":[{"cdate":"2025-08-19T12:37:20-05:00","email":"dawn@thinqinsurance.com","phone":"8058902483","firstName":"Dawn","lastName":"Taylor","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"071067a1aef0bfc1b3be0caa22412fa7","socialdata_lastcheck":null,"email_local":"","email_domain":"thinqinsurance.com","sentcnt":"14","rating_tstamp":"2025-08-19","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:15:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:20","updated_utc_timestamp":"2026-04-06 23:15:07","created_timestamp":"2025-08-19 12:37:20","updated_timestamp":"2026-04-06 23:15:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-08-19 13:27:04","last_open_date":"2025-08-19 13:27:03","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/727\/automationEntryCounts"},"id":"727","organization":null}],"fieldValue":{"contact":"727","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_181f642fbebcf1016c711d95c4d","cdate":"2026-04-02T16:50:40-05:00","udate":"2026-04-06T23:15:18-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399523\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/399523\/field"},"owner":"727","id":"399523"}}
========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:17
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_45718f40a0a4d11559dd01a6f2d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Roi","last_name":"Iarovich","full_name":"Roi Iarovich","contact_id":"3683","email":"roi.i@niyasoft.com","orgname":"","bloc_notes_ac":"Oct 24 2025 number not in service\n2026-04-02 invalid phone destination, phone: +14258984945\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T19:11:02-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_45718f40a0a4d11559dd01a6f2d","X-RetellAI-SipTraceId":"call_45718f40a0a4d11559dd01a6f2d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775535317266,"end_timestamp":1775535317266,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/54d3713ec8fba7bbcc6db8f3b04fc6170594b0c7ff26a121a5fc9c991a1f85ca/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+14258984945","direction":"outbound"},"event_timestamp":1775535318493}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3683
CALL ID: call_45718f40a0a4d11559dd01a6f2d
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:17
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_8ebd1b9d1d133c0129cc83887e6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sylvia","last_name":"Graham","full_name":"Sylvia Graham","contact_id":"388","email":"sylvia.graham@psg-solutions.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:32:59-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8ebd1b9d1d133c0129cc83887e6","X-RetellAI-SipTraceId":"call_8ebd1b9d1d133c0129cc83887e6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535309273,"end_timestamp":1775535313510,"duration_ms":4237,"transcript":"User: Your call has been forwarded to the voice mail for Peter Graham. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to the voice mail for Peter Graham. ","words":[{"word":"Your ","start":0.7459999700000001,"end":0.986},{"word":"call ","start":0.986,"end":1.2259999},{"word":"has ","start":1.2259999,"end":1.4659999000000001},{"word":"been ","start":1.4659999000000001,"end":1.6259999},{"word":"forwarded ","start":1.6259999,"end":1.946},{"word":"to ","start":1.946,"end":2.1859998},{"word":"the ","start":2.1859998,"end":2.3459999999999996},{"word":"voice ","start":2.3459999999999996,"end":2.586},{"word":"mail ","start":2.586,"end":2.8259999999999996},{"word":"for ","start":2.8259999999999996,"end":3.146},{"word":"Peter ","start":3.3859999999999997,"end":3.7859999999999996},{"word":"Graham. ","start":3.7859999999999996,"end":4.026}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to the voice mail for Peter Graham. ","words":[{"word":"Your ","start":0.7459999700000001,"end":0.986},{"word":"call ","start":0.986,"end":1.2259999},{"word":"has ","start":1.2259999,"end":1.4659999000000001},{"word":"been ","start":1.4659999000000001,"end":1.6259999},{"word":"forwarded ","start":1.6259999,"end":1.946},{"word":"to ","start":1.946,"end":2.1859998},{"word":"the ","start":2.1859998,"end":2.3459999999999996},{"word":"voice ","start":2.3459999999999996,"end":2.586},{"word":"mail ","start":2.586,"end":2.8259999999999996},{"word":"for ","start":2.8259999999999996,"end":3.146},{"word":"Peter ","start":3.3859999999999997,"end":3.7859999999999996},{"word":"Graham. ","start":3.7859999999999996,"end":4.026}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/fd082af06246aa104c3b2014399cc566172eb4bcc009b4e8b00d61f8688a86b4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/fd082af06246aa104c3b2014399cc566172eb4bcc009b4e8b00d61f8688a86b4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/fd082af06246aa104c3b2014399cc566172eb4bcc009b4e8b00d61f8688a86b4/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":795,"p90":795,"p95":795,"p99":795,"min":795,"max":795,"num":1,"values":[795]},"tts":{"p50":268,"p90":268,"p95":268,"p99":268,"min":268,"max":268,"num":1,"values":[268]},"knowledge_base":{"p50":83,"p90":83,"p95":83,"p99":83,"min":83,"max":83,"num":1,"values":[83]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":10,"values":[0,21.3125,0,0,21.3125,21.3125,21.3125,21.3125,21.312400000000252,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was made to Peter Graham but was forwarded to voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or missed due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, the call flow completion rate is 0%. Since no human was reached, official opening gate accuracy is perfect by default. No survey order or skip logic violations occurred as no questions were asked. Verbatim survey compliance and mandatory phrase detection are also perfect by default due to lack of interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5134],"average":5134,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15207629518","direction":"outbound"},"event_timestamp":1775535318415}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 388
CALL ID: call_8ebd1b9d1d133c0129cc83887e6
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:19
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_46136473887fa308348c9591ae0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kelly","last_name":"Murphy","full_name":"Kelly Murphy","contact_id":"2671","email":"kelly.murphy@ufv.ca","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_46136473887fa308348c9591ae0","X-RetellAI-SipTraceId":"call_46136473887fa308348c9591ae0","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535195514,"end_timestamp":1775535313660,"duration_ms":118146,"transcript":"User: Welcome to the University of the Prairie Valley. If you know the extension of the person you are calling, enter it at any time. 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If you are calling outside of those hours, you will be able to leave your name and phone number at the end of this message and an operator will return your call at the beginning of the next business day. Alternatively, you can utilize the direct on the university website that will provide you with contact information for departments, staff, and faculty within the university. To access the directory on the website, enter directory in the search bar on the main page. Then click on UFC telephone and email directory. That page will allow you to search for contact details by name or department. Thank you for your call. \nAgent: Thank you for your time. \nUser: Mailbox \nAgent: Goodbye.\n","transcript_object":[{"role":"user","content":"Welcome to the University of the Prairie Valley. If you know the extension of the person you are calling, enter it at any time. For the office of the registrar, press one. Student services and financial aid, press two. Continuing education, press three. 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EVENT: call_analyzed
CONTACT ID: 2671
CALL ID: call_46136473887fa308348c9591ae0
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:28
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ed73452a68d202a4d202e4187a7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nicole","last_name":"Castellino","full_name":"Nicole Castellino","contact_id":"3880","email":"nicole@arcadiaearth.ca","orgname":"","bloc_notes_ac":"27 October 2025 No answer\r\n28 October 2025 VM\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:16-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ed73452a68d202a4d202e4187a7","X-RetellAI-SipTraceId":"call_ed73452a68d202a4d202e4187a7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535313318,"end_timestamp":1775535322357,"duration_ms":9039,"transcript":"User: Hello? \nAgent: Hello, may I please speak with Nicole?\nUser: You have the wrong number. \nAgent: Thank you for letting me know. Goodbye.\n","transcript_object":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":0.7549999700000001,"end":1.075}]},{"role":"agent","content":"Hello, may I please speak with Nicole?","words":[{"word":"Hello, ","start":1.078,"end":1.472},{"word":"may ","start":1.472,"end":1.647},{"word":"I ","start":1.647,"end":1.716},{"word":"please ","start":1.716,"end":1.948},{"word":"speak ","start":1.948,"end":2.146},{"word":"with ","start":2.146,"end":2.297},{"word":"Nicole?","start":2.297,"end":2.9}],"metadata":{"response_id":0}},{"role":"user","content":"You have the wrong number. ","words":[{"word":"You ","start":3.9449998,"end":4.345},{"word":"have ","start":4.345,"end":4.505},{"word":"the ","start":4.505,"end":4.665},{"word":"wrong ","start":4.665,"end":4.745},{"word":"number. ","start":4.745,"end":4.985}]},{"role":"agent","content":"Thank you for letting me know. Goodbye.","words":[{"word":"Thank ","start":6.991,"end":7.247},{"word":"you ","start":7.247,"end":7.374},{"word":"for ","start":7.374,"end":7.525},{"word":"letting ","start":7.525,"end":7.804},{"word":"me ","start":7.804,"end":7.908},{"word":"know. ","start":7.908,"end":8.35},{"word":"Goodbye.","start":8.395625,"end":8.999625}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":0.7549999700000001,"end":1.075}]},{"role":"agent","content":"Hello, may I please speak with Nicole?","words":[{"word":"Hello, ","start":1.078,"end":1.472},{"word":"may ","start":1.472,"end":1.647},{"word":"I ","start":1.647,"end":1.716},{"word":"please ","start":1.716,"end":1.948},{"word":"speak ","start":1.948,"end":2.146},{"word":"with ","start":2.146,"end":2.297},{"word":"Nicole?","start":2.297,"end":2.9}],"metadata":{"response_id":0}},{"role":"user","content":"You have the wrong number. ","words":[{"word":"You ","start":3.9449998,"end":4.345},{"word":"have ","start":4.345,"end":4.505},{"word":"the ","start":4.505,"end":4.665},{"word":"wrong ","start":4.665,"end":4.745},{"word":"number. ","start":4.745,"end":4.985}]},{"role":"agent","content":"Thank you for letting me know. Goodbye.","words":[{"word":"Thank ","start":6.991,"end":7.247},{"word":"you ","start":7.247,"end":7.374},{"word":"for ","start":7.374,"end":7.525},{"word":"letting ","start":7.525,"end":7.804},{"word":"me ","start":7.804,"end":7.908},{"word":"know. ","start":7.908,"end":8.35},{"word":"Goodbye.","start":8.395625,"end":8.999625}],"metadata":{"response_id":2}},{"role":"tool_call_invocation","tool_call_id":"47c11a3c5ec837af","name":"end_call","arguments":"{\"execution_message\":\"Thank you for letting me know. Goodbye.\"}","time_sec":9.036,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/46d5a5d8e06e4d4c2f578a5639ef1842f2163850cfaa2c6c0a94fd3d883ac215/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/46d5a5d8e06e4d4c2f578a5639ef1842f2163850cfaa2c6c0a94fd3d883ac215/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/46d5a5d8e06e4d4c2f578a5639ef1842f2163850cfaa2c6c0a94fd3d883ac215/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/46d5a5d8e06e4d4c2f578a5639ef1842f2163850cfaa2c6c0a94fd3d883ac215/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":1090.5,"p90":1382.9,"p95":1419.4499999999998,"p99":1448.69,"min":725,"max":1456,"num":2,"values":[725,1456]},"e2e":{"p50":1925,"p90":1925,"p95":1925,"p99":1925,"min":1925,"max":1925,"num":1,"values":[1925]},"tts":{"p50":255,"p90":279,"p95":282,"p99":284.4,"min":225,"max":285,"num":2,"values":[225,285]},"knowledge_base":{"p50":53,"p90":57,"p95":57.5,"p99":57.9,"min":48,"max":58,"num":2,"values":[58,48]},"asr":{"p50":0.00019999999949504854,"p90":21.37523999999994,"p95":21.37531999999992,"p99":21.375383999999904,"min":0,"max":21.3753999999999,"num":5,"values":[0,0,0.00019999999949504854,21.375,21.3753999999999]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.9166667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.125},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0833333}],"total_duration_seconds":10,"total_duration_unit_price":0.3291667,"combined_cost":3.2916667},"call_analysis":{"call_summary":"The agent called the number and spoke briefly with a person who stated it was the wrong number. The agent acknowledged and ended the call promptly.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"08","bloc_notes":"2026 Apr 06 contact answered but said wrong number","call_summary_title":"Wrong Number - Call Ended","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. The official opening was delivered after identity confirmation (+5%), but the call was very short and no survey questions were asked (-15%). Valid outcome assigned (+5%) and approved closing spoken (+5%).","Official Opening Gate Accuracy":"100%. The official opening was spoken only after identity confirmation and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable due to call brevity.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. The call did not include mandatory phrases such as 'for statistical purposes' or approved closing sentences beyond a simple goodbye.","Debug Analytical Variables":"Call Flow Completion Rate was reduced due to no survey questions asked and short call duration, but increased for official opening and closing. Official Opening Gate Accuracy was perfect as the opening was after identity confirmation. Survey Order Integrity and Skip Logic Accuracy were perfect as no survey was conducted. Verbatim Survey Compliance was zero due to no survey questions. Mandatory Phrase Detection was negative due to absence of required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5098,5101,5432],"average":5210.333333333333,"num_requests":3},"tool_calls":[{"tool_call_id":"47c11a3c5ec837af","name":"end_call","type":"end_call","start_time_sec":9.036}],"from_number":"+14374657779","to_number":"+15056039176","direction":"outbound"},"event_timestamp":1775535329393}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3880
CALL ID: call_ed73452a68d202a4d202e4187a7
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:31
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e990dd7a71e226b4bcb624e02d5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Courtney","last_name":"Finn","full_name":"Courtney Finn","contact_id":"2408","email":"courtney.finn@cubic.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +13174642246","extension":"","toronto_current_time":"2026-04-02T17:45:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e990dd7a71e226b4bcb624e02d5","X-RetellAI-SipTraceId":"call_e990dd7a71e226b4bcb624e02d5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"not_connected","start_timestamp":1775535331768,"end_timestamp":1775535331768,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/bcc9160ad3e7184d46376f93304d4052ad28e82f269b61166aa24e46bd02aa98/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+13174642246","direction":"outbound"},"event_timestamp":1775535332575}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2408
CALL ID: call_e990dd7a71e226b4bcb624e02d5
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:35
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7dfdf9a7f732ac73ebbdcc9303a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Katherine","last_name":"Schulz","full_name":"Katherine Schulz","contact_id":"2453","email":"katherine.schulz@udemy.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +17202835393","extension":"","toronto_current_time":"2026-04-02T17:54:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7dfdf9a7f732ac73ebbdcc9303a","X-RetellAI-SipTraceId":"call_7dfdf9a7f732ac73ebbdcc9303a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775535336205,"end_timestamp":1775535336205,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/ce9cab6d7dc5768ce32ffadcbe7b4670db82a36e5c955f7df87443b3c40cee49/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+17202835393","direction":"outbound"},"event_timestamp":1775535336702}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2453
CALL ID: call_7dfdf9a7f732ac73ebbdcc9303a
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:37
----------------------------------------
RAW:
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The agent attempted to connect to an operator but was unable to reach a live person.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached general delivery mailbox, no human answered","call_summary_title":"Call reached voicemail at Tamad Engineering","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"50%. The call did not reach a valid finish state as it ended in voicemail, but the agent attempted to engage and followed protocol.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation as no human was reached.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended in voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or matched.","Mandatory Phrase Detection":"No. The required phrases were not detected as the call ended before any survey or official opening.","Debug Analytical Variables":"The call flow completion rate is low because the call ended in voicemail without reaching a human or completing the survey. Official opening gate accuracy is zero since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are zero due to no survey questions asked. Verbatim survey compliance is zero for the same reason. Mandatory phrase detection is no because the call ended prematurely without required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5122,5476,5904,5175,5183,5929,5246,5270],"average":5413.125,"num_requests":8},"tool_calls":[{"tool_call_id":"41fddb79e00e5686","name":"press_digit","type":"press_digit","start_time_sec":21.042,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+17023887755","direction":"outbound"},"event_timestamp":1775535338557}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1343
CALL ID: call_852445bf67f430e44595893ee49
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:39
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_4c06a9721481d8558c4c9da826d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shayne","last_name":"Frank","full_name":"Shayne Frank","contact_id":"1332","email":"sfrank@aics-solutions.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:21:50-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4c06a9721481d8558c4c9da826d","X-RetellAI-SipTraceId":"call_4c06a9721481d8558c4c9da826d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535331183,"end_timestamp":1775535334481,"duration_ms":3298,"transcript":"User: Hello. You have reached Shane Spring. \n","transcript_object":[{"role":"user","content":"Hello. You have reached Shane Spring. ","words":[{"word":"Hello. ","start":1.063,"end":1.6229999},{"word":"You ","start":1.6229999,"end":1.9429999999999998},{"word":"have ","start":1.9429999999999998,"end":2.1829998},{"word":"reached ","start":2.1829998,"end":2.4229999},{"word":"Shane ","start":2.4229999,"end":2.7430000000000003},{"word":"Spring. ","start":2.7430000000000003,"end":3.063}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. You have reached Shane Spring. ","words":[{"word":"Hello. ","start":1.063,"end":1.6229999},{"word":"You ","start":1.6229999,"end":1.9429999999999998},{"word":"have ","start":1.9429999999999998,"end":2.1829998},{"word":"reached ","start":2.1829998,"end":2.4229999},{"word":"Shane ","start":2.4229999,"end":2.7430000000000003},{"word":"Spring. ","start":2.7430000000000003,"end":3.063}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/508dabe22c9c47e89342061c60cd141d9e23404f331c7aa82bb765290a875cb3/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/508dabe22c9c47e89342061c60cd141d9e23404f331c7aa82bb765290a875cb3/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/508dabe22c9c47e89342061c60cd141d9e23404f331c7aa82bb765290a875cb3/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1621,"p90":1621,"p95":1621,"p99":1621,"min":1621,"max":1621,"num":1,"values":[1621]},"tts":{"p50":266,"p90":266,"p95":266,"p99":266,"min":266,"max":266,"num":1,"values":[266]},"knowledge_base":{"p50":57,"p90":57,"p95":57,"p99":57,"min":57,"max":57,"num":1,"values":[57]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":21.3125,"max":21.3125,"num":6,"values":[21.3125,21.3125,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made to Shane Spring but went to voicemail, with no conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail with no interaction.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human interaction.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No. Required phrases were not detected as the call went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or completion. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% due to no questions asked or branching. Verbatim survey compliance is 0% as no survey was conducted. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail only.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5119],"average":5119,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17022500992","direction":"outbound"},"event_timestamp":1775535340812}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1332
CALL ID: call_4c06a9721481d8558c4c9da826d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:43
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f22d73a780d0186ce5b3bd94ce9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Elaine","last_name":"Pedersen","full_name":"Elaine Pedersen","contact_id":"2880","email":"epedersen@vcc.ca","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 not interested\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f22d73a780d0186ce5b3bd94ce9","X-RetellAI-SipTraceId":"call_f22d73a780d0186ce5b3bd94ce9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535335898,"end_timestamp":1775535340808,"duration_ms":4910,"transcript":"User: Thank \nAgent: Hello, may \nUser: you for contacting Vogue Optical. Sorry we are unable to take your message. \n","transcript_object":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.544,"end":1.784}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.431,"end":1.791},{"word":"may ","start":1.791,"end":1.942}],"metadata":{"response_id":0}},{"role":"user","content":"you for contacting Vogue Optical. Sorry we are unable to take your message. ","words":[{"word":"you ","start":1.784,"end":1.944},{"word":"for ","start":1.944,"end":2.104},{"word":"contacting ","start":2.104,"end":2.504},{"word":"Vogue ","start":2.504,"end":2.824},{"word":"Optical. ","start":2.824,"end":3.304},{"word":"Sorry ","start":3.304,"end":3.544},{"word":"we ","start":3.544,"end":3.7039998},{"word":"are ","start":3.7039998,"end":3.784},{"word":"unable ","start":3.784,"end":4.104},{"word":"to ","start":4.104,"end":4.264},{"word":"take ","start":4.264,"end":4.424},{"word":"your ","start":4.424,"end":4.584},{"word":"message. ","start":4.584,"end":4.744}]}],"transcript_with_tool_calls":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.544,"end":1.784}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.431,"end":1.791},{"word":"may ","start":1.791,"end":1.942}],"metadata":{"response_id":0}},{"role":"user","content":"you for contacting Vogue Optical. Sorry we are unable to take your message. ","words":[{"word":"you ","start":1.784,"end":1.944},{"word":"for ","start":1.944,"end":2.104},{"word":"contacting ","start":2.104,"end":2.504},{"word":"Vogue ","start":2.504,"end":2.824},{"word":"Optical. ","start":2.824,"end":3.304},{"word":"Sorry ","start":3.304,"end":3.544},{"word":"we ","start":3.544,"end":3.7039998},{"word":"are ","start":3.7039998,"end":3.784},{"word":"unable ","start":3.784,"end":4.104},{"word":"to ","start":4.104,"end":4.264},{"word":"take ","start":4.264,"end":4.424},{"word":"your ","start":4.424,"end":4.584},{"word":"message. ","start":4.584,"end":4.744}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/044476743d1105a1980d6b352ba23a6c9a711a860cd756425ce8def8e91dc2b3/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/044476743d1105a1980d6b352ba23a6c9a711a860cd756425ce8def8e91dc2b3/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/044476743d1105a1980d6b352ba23a6c9a711a860cd756425ce8def8e91dc2b3/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1034,"p90":1034,"p95":1034,"p99":1034,"min":1034,"max":1034,"num":1,"values":[1034]},"tts":{"p50":280,"p90":280,"p95":280,"p99":280,"min":280,"max":280,"num":1,"values":[280]},"knowledge_base":{"p50":57,"p90":61.8,"p95":62.4,"p99":62.879999999999995,"min":51,"max":63,"num":2,"values":[63,51]},"asr":{"p50":21.3125,"p90":42.625,"p95":42.625,"p99":42.625,"min":21.3125,"max":42.625,"num":10,"values":[21.3125,21.3125,21.3125,21.3125,21.3125,21.3125,21.3125,21.3125,42.625,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but went to voicemail, and no message was left.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or task completion. Official opening gate accuracy is 0% as the agent did not speak the official opening after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked or answered. Mandatory phrase detection is 0% due to lack of interaction. Overall, the call was unsuccessful due to reaching voicemail and no further engagement.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5099],"average":5099,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19058264766","direction":"outbound"},"event_timestamp":1775535344897}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2880
CALL ID: call_f22d73a780d0186ce5b3bd94ce9
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:44
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0bf55adc36ed0f599c9da8a075c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tara","last_name":"Rozenek","full_name":"Tara Rozenek","contact_id":"2633","email":"tara.rozenek@ufv.ca","orgname":"","bloc_notes_ac":"Nov 19 2025 vm  Nov 24 2025 vm\n2026 Apr 02 voicemail reached, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:01-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0bf55adc36ed0f599c9da8a075c","X-RetellAI-SipTraceId":"call_0bf55adc36ed0f599c9da8a075c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535334868,"end_timestamp":1775535340283,"duration_ms":5415,"transcript":"Agent: Hello, may I please speak with Tara?\nUser: I can't get to my phone right now. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Tara?","words":[{"word":"Hello, ","start":1.754,"end":2.114},{"word":"may ","start":2.114,"end":2.265},{"word":"I ","start":2.265,"end":2.335},{"word":"please ","start":2.335,"end":2.544},{"word":"speak ","start":2.544,"end":2.764},{"word":"with ","start":2.764,"end":2.915},{"word":"Tara?","start":2.915,"end":3.542}],"metadata":{"response_id":0}},{"role":"user","content":"I can't get to my phone right now. ","words":[{"word":"I ","start":3.605,"end":3.8449999999999998},{"word":"can't ","start":3.8449999999999998,"end":4.245},{"word":"get ","start":4.245,"end":4.405},{"word":"to ","start":4.405,"end":4.485},{"word":"my ","start":4.485,"end":4.6450000000000005},{"word":"phone ","start":4.6450000000000005,"end":4.804999700000001},{"word":"right ","start":4.804999700000001,"end":5.045},{"word":"now. ","start":5.045,"end":5.125}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Tara?","words":[{"word":"Hello, ","start":1.754,"end":2.114},{"word":"may ","start":2.114,"end":2.265},{"word":"I ","start":2.265,"end":2.335},{"word":"please ","start":2.335,"end":2.544},{"word":"speak ","start":2.544,"end":2.764},{"word":"with ","start":2.764,"end":2.915},{"word":"Tara?","start":2.915,"end":3.542}],"metadata":{"response_id":0}},{"role":"user","content":"I can't get to my phone right now. ","words":[{"word":"I ","start":3.605,"end":3.8449999999999998},{"word":"can't ","start":3.8449999999999998,"end":4.245},{"word":"get ","start":4.245,"end":4.405},{"word":"to ","start":4.405,"end":4.485},{"word":"my ","start":4.485,"end":4.6450000000000005},{"word":"phone ","start":4.6450000000000005,"end":4.804999700000001},{"word":"right ","start":4.804999700000001,"end":5.045},{"word":"now. ","start":5.045,"end":5.125}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c1969201f6ba18f82afc1906932e14b12b010a398f50f1a526c11bcfb15e5355/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c1969201f6ba18f82afc1906932e14b12b010a398f50f1a526c11bcfb15e5355/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c1969201f6ba18f82afc1906932e14b12b010a398f50f1a526c11bcfb15e5355/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1405,"p90":1405,"p95":1405,"p99":1405,"min":1405,"max":1405,"num":1,"values":[1405]},"tts":{"p50":233,"p90":233,"p95":233,"p99":233,"min":233,"max":233,"num":1,"values":[233]},"knowledge_base":{"p50":52,"p90":53.6,"p95":53.8,"p99":53.96,"min":50,"max":54,"num":2,"values":[50,54]},"asr":{"p50":21.3125,"p90":1028.1563,"p95":1520.89065,"p99":1915.0781300000003,"min":0,"max":2013.625,"num":6,"values":[0,21.3125,21.3125,2013.625,42.6876000000002,21.312399999999798]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The agent attempted to reach Tara but was unable to speak with her as the call went to voicemail. The user indicated they could not get to the phone at the moment.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was attempted but no conversation occurred, no questions were asked, and no valid outcome was reached due to voicemail.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked, so compliance is zero.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% as the opening was not delivered after confirming identity. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no questions being asked. Mandatory phrase detection is 0% because no required phrases were spoken. Overall, the call was unsuccessful due to voicemail and no engagement.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5116],"average":5116,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16043075241","direction":"outbound"},"event_timestamp":1775535344961}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2633
CALL ID: call_0bf55adc36ed0f599c9da8a075c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:44
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5062f7cb30573e53dc201f5d51f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ashley","last_name":"Manoff","full_name":"Ashley Manoff","contact_id":"365","email":"ashley@osegllc.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5062f7cb30573e53dc201f5d51f","X-RetellAI-SipTraceId":"call_5062f7cb30573e53dc201f5d51f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535335653,"end_timestamp":1775535340967,"duration_ms":5314,"transcript":"Agent: Hello, may I please speak with Ashley?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Ashley?","words":[{"word":"Hello, ","start":1.673,"end":1.975},{"word":"may ","start":1.975,"end":2.114},{"word":"I ","start":2.114,"end":2.172},{"word":"please ","start":2.172,"end":2.428},{"word":"speak ","start":2.428,"end":2.66},{"word":"with ","start":2.66,"end":2.822},{"word":"Ashley?","start":2.822,"end":3.415}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Ashley?","words":[{"word":"Hello, ","start":1.673,"end":1.975},{"word":"may ","start":1.975,"end":2.114},{"word":"I ","start":2.114,"end":2.172},{"word":"please ","start":2.172,"end":2.428},{"word":"speak ","start":2.428,"end":2.66},{"word":"with ","start":2.66,"end":2.822},{"word":"Ashley?","start":2.822,"end":3.415}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/910d9e4bbd773603610c91cd97b93ce8c0d958d3c6b452b367a4518a2c0e05b7/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/910d9e4bbd773603610c91cd97b93ce8c0d958d3c6b452b367a4518a2c0e05b7/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/910d9e4bbd773603610c91cd97b93ce8c0d958d3c6b452b367a4518a2c0e05b7/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":1330,"p90":1330,"p95":1330,"p99":1330,"min":1330,"max":1330,"num":1,"values":[1330]},"tts":{"p50":226,"p90":226,"p95":226,"p99":226,"min":226,"max":226,"num":1,"values":[226]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The agent initiated the call and asked to speak with Ashley, but the call was disconnected by the user almost immediately without further conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 06 call initiated but disconnected quickly by user","call_summary_title":"Call initiated but disconnected","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call was disconnected immediately after the opening question, no further conversation or task completion occurred.","Official Opening Gate Accuracy":"0%. The official opening was spoken but no identity confirmation was obtained before the opening phrase.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching or skip logic was applicable due to no survey questions asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with survey wording was possible.","Mandatory Phrase Detection":"0%. Required phrases such as 'for statistical purposes' and approved closing sentence were not present.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately after the initial greeting without any further interaction. Official opening gate accuracy is 0% because the agent spoke the official opening without confirming the identity of the contact. Survey order integrity and skip logic accuracy are 100% by default as no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of survey questions and closing phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5108],"average":5108,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14805365282","direction":"outbound"},"event_timestamp":1775535345094}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 365
CALL ID: call_5062f7cb30573e53dc201f5d51f
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
{"contacts":[{"cdate":"2025-08-15T09:06:28-05:00","email":"ashley@osegllc.com","phone":"4805365282","firstName":"Ashley","lastName":"Manoff","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"5a0600f0daae76cf54552e97fa7235ed","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:15:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:06:28","updated_utc_timestamp":"2026-04-06 23:15:45","created_timestamp":"2025-08-15 09:06:28","updated_timestamp":"2026-04-06 23:15:45","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/automationEntryCounts"},"id":"365","organization":null}],"fieldValue":{"contact":"365","field":"76","value":"The agent initiated the call and asked to speak with Ashley, but the call was disconnected by the user almost immediately without further conversation.","cdate":"2026-04-02T16:30:38-05:00","udate":"2026-04-06T23:15:45-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396130\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396130\/field"},"owner":"365","id":"396130"}}
FIELD 77 → HTTP 200
{"contacts":[{"cdate":"2025-08-15T09:06:28-05:00","email":"ashley@osegllc.com","phone":"4805365282","firstName":"Ashley","lastName":"Manoff","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"5a0600f0daae76cf54552e97fa7235ed","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:15:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:06:28","updated_utc_timestamp":"2026-04-06 23:15:45","created_timestamp":"2025-08-15 09:06:28","updated_timestamp":"2026-04-06 23:15:45","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/automationEntryCounts"},"id":"365","organization":null}],"fieldValue":{"contact":"365","field":"77","value":"Call initiated but disconnected","cdate":"2026-04-02T16:30:39-05:00","udate":"2026-04-06T23:15:45-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396132\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396132\/field"},"owner":"365","id":"396132"}}
FIELD 36 → HTTP 200
{"contacts":[{"cdate":"2025-08-15T09:06:28-05:00","email":"ashley@osegllc.com","phone":"4805365282","firstName":"Ashley","lastName":"Manoff","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"5a0600f0daae76cf54552e97fa7235ed","socialdata_lastcheck":null,"email_local":"","email_domain":"osegllc.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:15:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 09:06:28","updated_utc_timestamp":"2026-04-06 23:15:45","created_timestamp":"2025-08-15 09:06:28","updated_timestamp":"2026-04-06 23:15:45","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/365\/automationEntryCounts"},"id":"365","organization":null}],"fieldValue":{"contact":"365","field":"36","value":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call initiated but disconnected quickly by user","cdate":"2026-04-02T16:30:39-05:00","udate":"2026-04-06T23:15:45-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396134\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/396134\/field"},"owner":"365","id":"396134"}}
FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:46
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_4b9129d544c4b9b86ccb299a117","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Adam","last_name":"Albeldawi","full_name":"Adam Albeldawi","contact_id":"3021","email":"aalbeldawi@suncor.com","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 vm\n2026 Apr 02 call reached voicemail, no human contact","extension":"","toronto_current_time":"2026-04-02T17:28:13-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4b9129d544c4b9b86ccb299a117","X-RetellAI-SipTraceId":"call_4b9129d544c4b9b86ccb299a117","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535340958,"end_timestamp":1775535344029,"duration_ms":3071,"transcript":"User: The person you are trying to reach is currently \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently ","words":[{"word":"The ","start":0.263,"end":0.5830000000000001},{"word":"person ","start":0.5830000000000001,"end":0.82299995},{"word":"you ","start":0.82299995,"end":1.063},{"word":"are ","start":1.063,"end":1.2229998999999998},{"word":"trying ","start":1.2229998999999998,"end":1.4629999},{"word":"to ","start":1.4629999,"end":1.6229999},{"word":"reach ","start":1.6229999,"end":1.8629999},{"word":"is ","start":1.8629999,"end":2.103},{"word":"currently ","start":2.103,"end":2.4229999}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently ","words":[{"word":"The ","start":0.263,"end":0.5830000000000001},{"word":"person ","start":0.5830000000000001,"end":0.82299995},{"word":"you ","start":0.82299995,"end":1.063},{"word":"are ","start":1.063,"end":1.2229998999999998},{"word":"trying ","start":1.2229998999999998,"end":1.4629999},{"word":"to ","start":1.4629999,"end":1.6229999},{"word":"reach ","start":1.6229999,"end":1.8629999},{"word":"is ","start":1.8629999,"end":2.103},{"word":"currently ","start":2.103,"end":2.4229999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/8cf22d28c1935ad358857f6c5663db4786d848e6e18243b0fd60032bfa6401c0/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/8cf22d28c1935ad358857f6c5663db4786d848e6e18243b0fd60032bfa6401c0/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/8cf22d28c1935ad358857f6c5663db4786d848e6e18243b0fd60032bfa6401c0/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":60,"p90":60,"p95":60,"p99":60,"min":60,"max":60,"num":1,"values":[60]},"asr":{"p50":42.625,"p90":53.3125,"p95":58.65625,"p99":62.931250000000006,"min":21.312500000000114,"max":64,"num":6,"values":[42.625,21.312500000000114,42.625,42.625,64,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. This results in zero completion rate, no official opening, no survey order integrity, no skip logic, no verbatim compliance, and no mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5114],"average":5114,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14032963048","direction":"outbound"},"event_timestamp":1775535347347}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3021
CALL ID: call_4b9129d544c4b9b86ccb299a117
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:49
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_08263b3fddf42ae7a100bcee018","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Amy","last_name":"Cronk","full_name":"Amy Cronk","contact_id":"3231","email":"acronk@ghentlandscape.com","orgname":"","bloc_notes_ac":"24 October 2025 VM\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T12:30:49-04:00","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_08263b3fddf42ae7a100bcee018","X-RetellAI-SipTraceId":"call_08263b3fddf42ae7a100bcee018","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535340816,"end_timestamp":1775535344775,"duration_ms":3959,"transcript":"User: Hi. You've reached Amy Frank. Sorry I couldn't take your call. \n","transcript_object":[{"role":"user","content":"Hi. You've reached Amy Frank. Sorry I couldn't take your call. ","words":[{"word":"Hi. ","start":0.986,"end":1.306},{"word":"You've ","start":1.306,"end":1.546},{"word":"reached ","start":1.546,"end":1.706},{"word":"Amy ","start":1.706,"end":2.026},{"word":"Frank. ","start":2.026,"end":2.4259999},{"word":"Sorry ","start":2.4259999,"end":2.6659998999999996},{"word":"I ","start":2.6659998999999996,"end":2.746},{"word":"couldn't ","start":2.746,"end":2.9859999999999998},{"word":"take ","start":2.9859999999999998,"end":3.2259998},{"word":"your ","start":3.2259998,"end":3.4659997999999996},{"word":"call. ","start":3.4659997999999996,"end":3.626}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You've reached Amy Frank. Sorry I couldn't take your call. ","words":[{"word":"Hi. ","start":0.986,"end":1.306},{"word":"You've ","start":1.306,"end":1.546},{"word":"reached ","start":1.546,"end":1.706},{"word":"Amy ","start":1.706,"end":2.026},{"word":"Frank. ","start":2.026,"end":2.4259999},{"word":"Sorry ","start":2.4259999,"end":2.6659998999999996},{"word":"I ","start":2.6659998999999996,"end":2.746},{"word":"couldn't ","start":2.746,"end":2.9859999999999998},{"word":"take ","start":2.9859999999999998,"end":3.2259998},{"word":"your ","start":3.2259998,"end":3.4659997999999996},{"word":"call. 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The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by the contact.","Survey Order Integrity Score":"0% . No survey questions were asked due to no contact with the human.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . No mandatory phrases were detected as the call was not answered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. This results in zero scores for completion rate, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5112],"average":5112,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15198302757","direction":"outbound"},"event_timestamp":1775535349925}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3231
CALL ID: call_08263b3fddf42ae7a100bcee018
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:15:51
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_be6edd3e8787991136fbd192bcd","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Danielle","last_name":"Thompson","full_name":"Danielle Thompson","contact_id":"516","email":"danielle@theunacollective.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_be6edd3e8787991136fbd192bcd","X-RetellAI-SipTraceId":"call_be6edd3e8787991136fbd192bcd","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535345352,"end_timestamp":1775535349633,"duration_ms":4281,"transcript":"User: Your call has been forwarded to an automated voice messaging system. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.43999997999999996,"end":0.83999995},{"word":"call ","start":0.83999995,"end":1.08},{"word":"has ","start":1.08,"end":1.32},{"word":"been ","start":1.32,"end":1.4799999000000001},{"word":"forwarded ","start":1.4799999000000001,"end":1.8799999},{"word":"to ","start":1.8799999,"end":2.12},{"word":"an ","start":2.12,"end":2.2800000000000002},{"word":"automated ","start":2.2800000000000002,"end":2.7600000000000002},{"word":"voice ","start":2.7600000000000002,"end":3.08},{"word":"messaging ","start":3.08,"end":3.56},{"word":"system. ","start":3.56,"end":3.9599998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.43999997999999996,"end":0.83999995},{"word":"call ","start":0.83999995,"end":1.08},{"word":"has ","start":1.08,"end":1.32},{"word":"been ","start":1.32,"end":1.4799999000000001},{"word":"forwarded ","start":1.4799999000000001,"end":1.8799999},{"word":"to ","start":1.8799999,"end":2.12},{"word":"an ","start":2.12,"end":2.2800000000000002},{"word":"automated ","start":2.2800000000000002,"end":2.7600000000000002},{"word":"voice ","start":2.7600000000000002,"end":3.08},{"word":"messaging ","start":3.08,"end":3.56},{"word":"system. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached and no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0%. Required phrases were not detected as no conversation took place.","Debug Analytical Variables":"The call was unsuccessful because it reached voicemail immediately, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5121],"average":5121,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14806209991","direction":"outbound"},"event_timestamp":1775535352572}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 516
CALL ID: call_be6edd3e8787991136fbd192bcd
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:01
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_fe534c421fc0ecb9ac2c8377c27","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Madhavi","last_name":"Bhasin","full_name":"Madhavi Bhasin","contact_id":"3018","email":"madhavi.bhasin@udemy.com","orgname":"","bloc_notes_ac":"2026 Apr 02 reached Mandy who could not take the call, voicemail reached","extension":"","toronto_current_time":"2026-04-02T17:58:56-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fe534c421fc0ecb9ac2c8377c27","X-RetellAI-SipTraceId":"call_fe534c421fc0ecb9ac2c8377c27","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535351702,"end_timestamp":1775535359096,"duration_ms":7394,"transcript":"Agent: Hello, may I please speak with Madhavi?\nUser: Hi. This is Maddie. I cannot take your call now. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Madhavi?","words":[{"word":"Hello, ","start":1.436,"end":1.866},{"word":"may ","start":1.866,"end":2.04},{"word":"I ","start":2.04,"end":2.121},{"word":"please ","start":2.121,"end":2.365},{"word":"speak ","start":2.365,"end":2.574},{"word":"with ","start":2.574,"end":2.748},{"word":"Madhavi?","start":2.748,"end":3.503}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Maddie. I cannot take your call now. ","words":[{"word":"Hi. ","start":3.8449999999999998,"end":4.405},{"word":"This ","start":4.405,"end":4.6450000000000005},{"word":"is ","start":4.6450000000000005,"end":4.804999700000001},{"word":"Maddie. ","start":4.804999700000001,"end":5.525},{"word":"I ","start":5.525,"end":5.765000000000001},{"word":"cannot ","start":5.765000000000001,"end":6.085},{"word":"take ","start":6.085,"end":6.325},{"word":"your ","start":6.325,"end":6.485},{"word":"call ","start":6.485,"end":6.804999700000001},{"word":"now. ","start":6.804999700000001,"end":7.045}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Madhavi?","words":[{"word":"Hello, ","start":1.436,"end":1.866},{"word":"may ","start":1.866,"end":2.04},{"word":"I ","start":2.04,"end":2.121},{"word":"please ","start":2.121,"end":2.365},{"word":"speak ","start":2.365,"end":2.574},{"word":"with ","start":2.574,"end":2.748},{"word":"Madhavi?","start":2.748,"end":3.503}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Maddie. I cannot take your call now. ","words":[{"word":"Hi. ","start":3.8449999999999998,"end":4.405},{"word":"This ","start":4.405,"end":4.6450000000000005},{"word":"is ","start":4.6450000000000005,"end":4.804999700000001},{"word":"Maddie. ","start":4.804999700000001,"end":5.525},{"word":"I ","start":5.525,"end":5.765000000000001},{"word":"cannot ","start":5.765000000000001,"end":6.085},{"word":"take ","start":6.085,"end":6.325},{"word":"your ","start":6.325,"end":6.485},{"word":"call ","start":6.485,"end":6.804999700000001},{"word":"now. ","start":6.804999700000001,"end":7.045}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/48aaa5642d96c9f735635ae69349c5e0f7c89e2497b20deb9fa775ecf6b54ab2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/48aaa5642d96c9f735635ae69349c5e0f7c89e2497b20deb9fa775ecf6b54ab2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/48aaa5642d96c9f735635ae69349c5e0f7c89e2497b20deb9fa775ecf6b54ab2/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":881.5,"p90":1014.7,"p95":1031.35,"p99":1044.67,"min":715,"max":1048,"num":2,"values":[1048,715]},"tts":{"p50":258,"p90":269.2,"p95":270.6,"p99":271.72,"min":244,"max":272,"num":2,"values":[272,244]},"knowledge_base":{"p50":47.5,"p90":59.400000000000006,"p95":61.199999999999996,"p99":62.64,"min":39,"max":63,"num":4,"values":[51,39,44,63]},"asr":{"p50":64,"p90":85.3127000000004,"p95":1070.8126000000002,"p99":1859.2125200000007,"min":0,"max":2056.3125,"num":11,"values":[0,21.312600000000202,2056.3125,85.3126000000002,63.9998999999998,64,21.312299999999595,42.625,64,85.3127000000004,85.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.7333333},{"product":"short_call_surcharge","cost":0.4},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.5333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.9},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0666667}],"total_duration_seconds":8,"total_duration_unit_price":0.3916667,"combined_cost":3.1333333},"call_analysis":{"call_summary":"The agent called Madhavi but reached voicemail, and Madhavi indicated she could not take the call at that moment.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 reached voicemail; contact unable to take call","call_summary_title":"Voicemail reached - contact unavailable","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not proceed beyond initial contact and was disconnected at voicemail, no official opening or survey questions were asked, and no closing was spoken.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity cannot be assessed.","Skip Logic Accuracy":"0%. No logical branching occurred due to no survey questions or email sent.","Verbatim Survey Compliance":"0%. No survey questions were asked, so compliance cannot be measured.","Mandatory Phrase Detection":"0%. Required phrases were not present as the call did not progress beyond voicemail.","Debug Analytical Variables":"The call was disconnected after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered, resulting in zero scores for flow completion, opening gate accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5142,5148,5148],"average":5146,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+14083681998","direction":"outbound"},"event_timestamp":1775535362720}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3018
CALL ID: call_fe534c421fc0ecb9ac2c8377c27
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:05
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2588
CALL ID: call_90099d8d75eea044f8ebd7afada
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:08
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ceff0f74d2958965be3a2fe9258","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"David","last_name":"Whomsley","full_name":"David Whomsley","contact_id":"722","email":"david@shop247.com","orgname":"","bloc_notes_ac":"Sept 24 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ceff0f74d2958965be3a2fe9258","X-RetellAI-SipTraceId":"call_ceff0f74d2958965be3a2fe9258","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"not_connected","start_timestamp":1775535368997,"end_timestamp":1775535368997,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/de779aa8a80e6180e215f7df691746b7503cdd0c1a4652aed0233c5d88d4743d/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+17602001123","direction":"outbound"},"event_timestamp":1775535369670}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 722
CALL ID: call_ceff0f74d2958965be3a2fe9258
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
{"contacts":[{"cdate":"2025-08-19T12:37:17-05:00","email":"david@shop247.com","phone":"7602001123","firstName":"David","lastName":"Whomsley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"759dbc56ae0c934cf7528d982fd18233","socialdata_lastcheck":null,"email_local":"","email_domain":"shop247.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:16:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:17","updated_utc_timestamp":"2026-04-06 23:16:10","created_timestamp":"2025-08-19 12:37:17","updated_timestamp":"2026-04-06 23:16:10","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-24 10:48:37","best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/automationEntryCounts"},"id":"722","organization":null}],"fieldValue":{"contact":"722","field":"36","value":"Sept 24 2025 vm\n2026-04-07 invalid phone destination, phone: +17602001123","cdate":"2025-09-24T12:55:38-05:00","udate":"2026-04-06T23:16:10-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/80861\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/80861\/field"},"owner":"722","id":"80861"}}
FIELD 38 → HTTP 200
{"contacts":[{"cdate":"2025-08-19T12:37:17-05:00","email":"david@shop247.com","phone":"7602001123","firstName":"David","lastName":"Whomsley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"759dbc56ae0c934cf7528d982fd18233","socialdata_lastcheck":null,"email_local":"","email_domain":"shop247.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:16:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:17","updated_utc_timestamp":"2026-04-06 23:16:10","created_timestamp":"2025-08-19 12:37:17","updated_timestamp":"2026-04-06 23:16:10","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-24 10:48:37","best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/automationEntryCounts"},"id":"722","organization":null}],"fieldValue":{"contact":"722","field":"38","value":"08","cdate":"2025-09-24T12:55:38-05:00","udate":"2026-04-06T23:16:10-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/80863\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/80863\/field"},"owner":"722","id":"80863"}}
FIELD 88 → HTTP 201
{"contacts":[{"cdate":"2025-08-19T12:37:17-05:00","email":"david@shop247.com","phone":"7602001123","firstName":"David","lastName":"Whomsley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659444","ua":"okhttp\/5.3.2","hash":"759dbc56ae0c934cf7528d982fd18233","socialdata_lastcheck":null,"email_local":"","email_domain":"shop247.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:16:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:17","updated_utc_timestamp":"2026-04-06 23:16:10","created_timestamp":"2025-08-19 12:37:17","updated_timestamp":"2026-04-06 23:16:10","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-24 10:48:37","best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/722\/automationEntryCounts"},"id":"722","organization":null}],"fieldValue":{"contact":"722","field":"88","value":"No","cdate":"2026-04-06T23:16:10-05:00","udate":"2026-04-06T23:16:10-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404886\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404886\/field"},"owner":"722","id":"404886"}}
FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:11
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_fe534c421fc0ecb9ac2c8377c27","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Madhavi","last_name":"Bhasin","full_name":"Madhavi Bhasin","contact_id":"3018","email":"madhavi.bhasin@udemy.com","orgname":"","bloc_notes_ac":"2026 Apr 02 reached Mandy who could not take the call, voicemail reached","extension":"","toronto_current_time":"2026-04-02T17:58:56-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fe534c421fc0ecb9ac2c8377c27","X-RetellAI-SipTraceId":"call_fe534c421fc0ecb9ac2c8377c27","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535351702,"end_timestamp":1775535359096,"duration_ms":7394,"transcript":"Agent: Hello, may I please speak with Madhavi?\nUser: Hi. This is Maddie. I cannot take your call now. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Madhavi?","words":[{"word":"Hello, ","start":1.436,"end":1.866},{"word":"may ","start":1.866,"end":2.04},{"word":"I ","start":2.04,"end":2.121},{"word":"please ","start":2.121,"end":2.365},{"word":"speak ","start":2.365,"end":2.574},{"word":"with ","start":2.574,"end":2.748},{"word":"Madhavi?","start":2.748,"end":3.503}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Maddie. I cannot take your call now. ","words":[{"word":"Hi. ","start":3.8449999999999998,"end":4.405},{"word":"This ","start":4.405,"end":4.6450000000000005},{"word":"is ","start":4.6450000000000005,"end":4.804999700000001},{"word":"Maddie. ","start":4.804999700000001,"end":5.525},{"word":"I ","start":5.525,"end":5.765000000000001},{"word":"cannot ","start":5.765000000000001,"end":6.085},{"word":"take ","start":6.085,"end":6.325},{"word":"your ","start":6.325,"end":6.485},{"word":"call ","start":6.485,"end":6.804999700000001},{"word":"now. ","start":6.804999700000001,"end":7.045}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Madhavi?","words":[{"word":"Hello, ","start":1.436,"end":1.866},{"word":"may ","start":1.866,"end":2.04},{"word":"I ","start":2.04,"end":2.121},{"word":"please ","start":2.121,"end":2.365},{"word":"speak ","start":2.365,"end":2.574},{"word":"with ","start":2.574,"end":2.748},{"word":"Madhavi?","start":2.748,"end":3.503}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Maddie. I cannot take your call now. ","words":[{"word":"Hi. ","start":3.8449999999999998,"end":4.405},{"word":"This ","start":4.405,"end":4.6450000000000005},{"word":"is ","start":4.6450000000000005,"end":4.804999700000001},{"word":"Maddie. ","start":4.804999700000001,"end":5.525},{"word":"I ","start":5.525,"end":5.765000000000001},{"word":"cannot ","start":5.765000000000001,"end":6.085},{"word":"take ","start":6.085,"end":6.325},{"word":"your ","start":6.325,"end":6.485},{"word":"call ","start":6.485,"end":6.804999700000001},{"word":"now. ","start":6.804999700000001,"end":7.045}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/48aaa5642d96c9f735635ae69349c5e0f7c89e2497b20deb9fa775ecf6b54ab2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/48aaa5642d96c9f735635ae69349c5e0f7c89e2497b20deb9fa775ecf6b54ab2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/48aaa5642d96c9f735635ae69349c5e0f7c89e2497b20deb9fa775ecf6b54ab2/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":881.5,"p90":1014.7,"p95":1031.35,"p99":1044.67,"min":715,"max":1048,"num":2,"values":[1048,715]},"tts":{"p50":258,"p90":269.2,"p95":270.6,"p99":271.72,"min":244,"max":272,"num":2,"values":[272,244]},"knowledge_base":{"p50":47.5,"p90":59.400000000000006,"p95":61.199999999999996,"p99":62.64,"min":39,"max":63,"num":4,"values":[51,39,44,63]},"asr":{"p50":64,"p90":85.3127000000004,"p95":1070.8126000000002,"p99":1859.2125200000007,"min":0,"max":2056.3125,"num":11,"values":[0,21.312600000000202,2056.3125,85.3126000000002,63.9998999999998,64,21.312299999999595,42.625,64,85.3127000000004,85.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.7333333},{"product":"short_call_surcharge","cost":0.4},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.5333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.9},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0666667}],"total_duration_seconds":8,"total_duration_unit_price":0.3916667,"combined_cost":3.1333333},"call_analysis":{"call_summary":"The agent called Madhavi but reached voicemail, and Madhavi indicated she could not take the call at that moment.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 reached voicemail; contact unable to take call","call_summary_title":"Voicemail reached - contact unavailable","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not proceed beyond initial contact and was disconnected at voicemail, no official opening or survey questions were asked, and no closing was spoken.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity cannot be assessed.","Skip Logic Accuracy":"0%. No logical branching occurred due to no survey questions or email sent.","Verbatim Survey Compliance":"0%. No survey questions were asked, so compliance cannot be measured.","Mandatory Phrase Detection":"0%. Required phrases were not present as the call did not progress beyond voicemail.","Debug Analytical Variables":"The call was disconnected after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered, resulting in zero scores for flow completion, opening gate accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5142,5148,5148],"average":5146,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+14083681998","direction":"outbound"},"event_timestamp":1775535362720}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3018
CALL ID: call_fe534c421fc0ecb9ac2c8377c27
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:14
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_fec0d63eb7faef0182f13c36650","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Trinna","last_name":"Williams","full_name":"Trinna Williams","contact_id":"1113","email":"trinna@virtuallyassistu.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:26:25-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fec0d63eb7faef0182f13c36650","X-RetellAI-SipTraceId":"call_fec0d63eb7faef0182f13c36650","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775535374042,"end_timestamp":1775535374042,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/1107c83ebe9a4817724d8891c01106be926ef0ae6e1d03a82fbe6a86a5f0b576/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+17026753550","direction":"outbound"},"event_timestamp":1775535375154}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1113
CALL ID: call_fec0d63eb7faef0182f13c36650
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:16
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2588
CALL ID: call_90099d8d75eea044f8ebd7afada
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:18
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1bab502344cb33495afc78f5e3b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Troy","last_name":"Belcher","full_name":"Troy Belcher","contact_id":"9198","email":"troyb@nrh-ok.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail with no message left\n2026 Apr 02 call reached switchboard operator Carolyn, transferred to HR voicemail","extension":"","toronto_current_time":"2026-04-02T18:00:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1bab502344cb33495afc78f5e3b","X-RetellAI-SipTraceId":"call_1bab502344cb33495afc78f5e3b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535371691,"end_timestamp":1775535373723,"duration_ms":2032,"transcript":"User: I'm sorry. You can't leave a message. \n","transcript_object":[{"role":"user","content":"I'm sorry. You can't leave a message. ","words":[{"word":"I'm ","start":0.03,"end":0.42999997999999995},{"word":"sorry. ","start":0.42999997999999995,"end":0.82999995},{"word":"You ","start":0.82999995,"end":1.07},{"word":"can't ","start":1.07,"end":1.31},{"word":"leave ","start":1.31,"end":1.4699999000000001},{"word":"a ","start":1.4699999000000001,"end":1.6299999},{"word":"message. ","start":1.6299999,"end":1.79}]}],"transcript_with_tool_calls":[{"role":"user","content":"I'm sorry. You can't leave a message. ","words":[{"word":"I'm ","start":0.03,"end":0.42999997999999995},{"word":"sorry. ","start":0.42999997999999995,"end":0.82999995},{"word":"You ","start":0.82999995,"end":1.07},{"word":"can't ","start":1.07,"end":1.31},{"word":"leave ","start":1.31,"end":1.4699999000000001},{"word":"a ","start":1.4699999000000001,"end":1.6299999},{"word":"message. ","start":1.6299999,"end":1.79}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/45ddb01bd6897138188d22d9de2a98b4916b57d1ddc4c0a07955aae762abb33a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/45ddb01bd6897138188d22d9de2a98b4916b57d1ddc4c0a07955aae762abb33a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/45ddb01bd6897138188d22d9de2a98b4916b57d1ddc4c0a07955aae762abb33a/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":73.5,"p90":87.5,"p95":89.25,"p99":90.65,"min":56,"max":91,"num":2,"values":[56,91]},"asr":{"p50":0,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":6,"values":[0,0,21.3125,21.3125,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail, and the agent did not leave a message as per the voicemail instructions.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The call did not reach a valid finish state as it ended immediately upon voicemail detection with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of opening after identity confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so no compliance issues.","Mandatory Phrase Detection":"No. The required phrases were not present as the call ended at voicemail without any script spoken.","Debug Analytical Variables":"Call Flow Completion Rate is low (10%) because the call ended immediately upon reaching voicemail with no conversation or task completion. Official Opening Gate Accuracy is 100% because no opening was spoken without identity confirmation. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance is 100% due to no questions asked. Mandatory Phrase Detection is No because no required phrases were spoken. Overall, the call was unsuccessful due to voicemail and no message left.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5112],"average":5112,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14058303068","direction":"outbound"},"event_timestamp":1775535379829}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9198
CALL ID: call_1bab502344cb33495afc78f5e3b
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:21
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e5853693d1d1e30690762ae3faf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Carli","last_name":"Whatley","full_name":"Carli Whatley","contact_id":"2787","email":"cwhatley@suncor.com","orgname":"","bloc_notes_ac":"N0v 19 2025 vm  Nov 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e5853693d1d1e30690762ae3faf","X-RetellAI-SipTraceId":"call_e5853693d1d1e30690762ae3faf","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535372082,"end_timestamp":1775535376702,"duration_ms":4620,"transcript":"Agent: Hello, \nUser: Hi. \nAgent: may I please \nUser: You've reached the voice mail of Carly Wally with Shuncor Recruit. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.207,"end":1.659}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.788,"end":2.108}]},{"role":"agent","content":"may I please ","words":[{"word":"may ","start":1.659,"end":1.822},{"word":"I ","start":1.822,"end":1.892},{"word":"please ","start":1.892,"end":2.112}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail of Carly Wally with Shuncor Recruit. ","words":[{"word":"You've ","start":2.108,"end":2.348},{"word":"reached ","start":2.348,"end":2.508},{"word":"the ","start":2.508,"end":2.588},{"word":"voice ","start":2.588,"end":2.748},{"word":"mail ","start":2.748,"end":2.9079999},{"word":"of ","start":2.9079999,"end":3.068},{"word":"Carly ","start":3.068,"end":3.388},{"word":"Wally ","start":3.388,"end":3.628},{"word":"with ","start":3.628,"end":3.788},{"word":"Shuncor ","start":3.788,"end":4.188},{"word":"Recruit. ","start":4.188,"end":4.508}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.207,"end":1.659}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.788,"end":2.108}]},{"role":"agent","content":"may I please ","words":[{"word":"may ","start":1.659,"end":1.822},{"word":"I ","start":1.822,"end":1.892},{"word":"please ","start":1.892,"end":2.112}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail of Carly Wally with Shuncor Recruit. ","words":[{"word":"You've ","start":2.108,"end":2.348},{"word":"reached ","start":2.348,"end":2.508},{"word":"the ","start":2.508,"end":2.588},{"word":"voice ","start":2.588,"end":2.748},{"word":"mail ","start":2.748,"end":2.9079999},{"word":"of ","start":2.9079999,"end":3.068},{"word":"Carly ","start":3.068,"end":3.388},{"word":"Wally ","start":3.388,"end":3.628},{"word":"with ","start":3.628,"end":3.788},{"word":"Shuncor ","start":3.788,"end":4.188},{"word":"Recruit. 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Required phrases were not present due to voicemail ending the call early.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% because the official opening was never delivered after identity confirmation. Survey order integrity score is 0% as no survey questions were asked. Skip logic accuracy is 0% since no branching occurred. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5109],"average":5109,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14032965226","direction":"outbound"},"event_timestamp":1775535382140}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2787
CALL ID: call_e5853693d1d1e30690762ae3faf
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:28
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5ef413a646d3f3f81684b17dba2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Raquel","last_name":"Molina","full_name":"Raquel Molina","contact_id":"2185","email":"rmolina@altamed.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5ef413a646d3f3f81684b17dba2","X-RetellAI-SipTraceId":"call_5ef413a646d3f3f81684b17dba2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535383120,"end_timestamp":1775535385466,"duration_ms":2346,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.184,"end":0.504},{"word":"call ","start":0.504,"end":0.7439999700000001},{"word":"has ","start":0.7439999700000001,"end":0.984},{"word":"been ","start":0.984,"end":1.1440000000000001},{"word":"forwarded ","start":1.1440000000000001,"end":1.4639999000000001},{"word":"to ","start":1.4639999000000001,"end":1.704},{"word":"voicemail. ","start":1.704,"end":2.024}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.184,"end":0.504},{"word":"call ","start":0.504,"end":0.7439999700000001},{"word":"has ","start":0.7439999700000001,"end":0.984},{"word":"been ","start":0.984,"end":1.1440000000000001},{"word":"forwarded ","start":1.1440000000000001,"end":1.4639999000000001},{"word":"to ","start":1.4639999000000001,"end":1.704},{"word":"voicemail. ","start":1.704,"end":2.024}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/6e74e17b4dd1b6f9d2c303838b1cf10799831ed74c928a673d0c4364c31289d4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6e74e17b4dd1b6f9d2c303838b1cf10799831ed74c928a673d0c4364c31289d4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6e74e17b4dd1b6f9d2c303838b1cf10799831ed74c928a673d0c4364c31289d4/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":67,"p90":67,"p95":67,"p99":67,"min":67,"max":67,"num":1,"values":[67]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":21.3125,"max":21.3125,"num":6,"values":[21.3125,21.3125,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or task completion. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of interaction. Overall, the call was unsuccessful as no human was reached and no engagement happened.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5093],"average":5093,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19096977669","direction":"outbound"},"event_timestamp":1775535389443}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2185
CALL ID: call_5ef413a646d3f3f81684b17dba2
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f045fba160f1ae74837f179b3e6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Vincent","last_name":"Duong","full_name":"Vincent Duong","contact_id":"1142","email":"vincent@gbocpa.com","orgname":"","bloc_notes_ac":"Oct 7 2025 number not in service\n2026-04-02 Dial no answer, phone: +14089107605","extension":"","toronto_current_time":"2026-04-02T19:11:02-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f045fba160f1ae74837f179b3e6","X-RetellAI-SipTraceId":"call_f045fba160f1ae74837f179b3e6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"not_connected","start_timestamp":1775535391905,"end_timestamp":1775535391905,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/c353c2b7832f39c9e14faf658f50db666eb7e4a49fc7dcea20581531ebf80836/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+14089107605","direction":"outbound"},"event_timestamp":1775535393104}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1142
CALL ID: call_f045fba160f1ae74837f179b3e6
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_83243cad31d02e83b23f9439141","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Joe","last_name":"Costello","full_name":"Joe Costello","contact_id":"228","email":"joe@osegllc.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:17-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_83243cad31d02e83b23f9439141","X-RetellAI-SipTraceId":"call_83243cad31d02e83b23f9439141","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535380447,"end_timestamp":1775535388435,"duration_ms":7988,"transcript":"Agent: Hello, may I please speak with \nUser: Hi. This is Joe Costello. Please be patient while the system looks for me. And if I'm available, I will pick up. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.207,"end":1.544},{"word":"may ","start":1.544,"end":1.706},{"word":"I ","start":1.706,"end":1.776},{"word":"please ","start":1.776,"end":1.985},{"word":"speak ","start":1.985,"end":2.182},{"word":"with ","start":2.182,"end":2.333}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Joe Costello. Please be patient while the system looks for me. And if I'm available, I will pick up. ","words":[{"word":"Hi. ","start":2.105,"end":2.4249999},{"word":"This ","start":2.4249999,"end":2.585},{"word":"is ","start":2.585,"end":2.6649998999999998},{"word":"Joe ","start":2.6649998999999998,"end":2.9049999},{"word":"Costello. 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Therefore, all related metrics such as Call Flow Completion Rate, Official Opening Gate Accuracy, Survey Order Integrity Score, Skip Logic Accuracy, Verbatim Survey Compliance, and Mandatory Phrase Detection are scored at 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5095,5100],"average":5097.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14806810291","direction":"outbound"},"event_timestamp":1775535393031}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 228
CALL ID: call_83243cad31d02e83b23f9439141
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:36
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2673
CALL ID: call_8787dbef6e2aa2b6d407ba17381
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:37
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_15095f019012ee63294f602cd4e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Steven","last_name":"Engel","full_name":"Steven Engel","contact_id":"3449","email":"s.engel@sdtc.ca","orgname":"","bloc_notes_ac":"24 October 2025 VM\r\n28 October 2025 VM\r\n30 October 2025 VM\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:40:11-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_15095f019012ee63294f602cd4e","X-RetellAI-SipTraceId":"call_15095f019012ee63294f602cd4e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535392115,"end_timestamp":1775535393823,"duration_ms":1708,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.188,"end":0.508},{"word":"call ","start":0.508,"end":0.82799995},{"word":"has ","start":0.82799995,"end":1.068},{"word":"been ","start":1.068,"end":1.2279999},{"word":"forwarded. ","start":1.2279999,"end":1.548}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.188,"end":0.508},{"word":"call ","start":0.508,"end":0.82799995},{"word":"has ","start":0.82799995,"end":1.068},{"word":"been ","start":1.068,"end":1.2279999},{"word":"forwarded. ","start":1.2279999,"end":1.548}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b170537a6522c9bfcd5ce26f5aa7c346a2bd8463effd057a88623fca47ac7e3d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b170537a6522c9bfcd5ce26f5aa7c346a2bd8463effd057a88623fca47ac7e3d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b170537a6522c9bfcd5ce26f5aa7c346a2bd8463effd057a88623fca47ac7e3d/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":66,"p90":66,"p95":66,"p99":66,"min":66,"max":66,"num":1,"values":[66]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":5,"values":[0,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5791666,"combined_cost":3.1583333},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail immediately upon connection.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not proceed beyond reaching voicemail, no conversation or survey was conducted, and no closing was spoken.","Official Opening Gate Accuracy":"0% . No identity confirmation or official opening was possible as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . None of the required phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5094],"average":5094,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13065013674","direction":"outbound"},"event_timestamp":1775535398216}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3449
CALL ID: call_15095f019012ee63294f602cd4e
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:38
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_09e59b87c2871f7bb61a9ae681c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Vanessa","last_name":"Ramos","full_name":"Vanessa Ramos","contact_id":"8907","email":"vramos@gilbaneco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, message left","extension":"","toronto_current_time":"2026-04-02T18:00:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_09e59b87c2871f7bb61a9ae681c","X-RetellAI-SipTraceId":"call_09e59b87c2871f7bb61a9ae681c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535393363,"end_timestamp":1775535396028,"duration_ms":2665,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.42499998,"end":0.7449999700000001},{"word":"call ","start":0.7449999700000001,"end":0.985},{"word":"has ","start":0.985,"end":1.2249998999999998},{"word":"been ","start":1.2249998999999998,"end":1.4649999},{"word":"forwarded ","start":1.4649999,"end":1.785},{"word":"to ","start":1.785,"end":2.025},{"word":"voicemail. ","start":2.025,"end":2.3449999999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.42499998,"end":0.7449999700000001},{"word":"call ","start":0.7449999700000001,"end":0.985},{"word":"has ","start":0.985,"end":1.2249998999999998},{"word":"been ","start":1.2249998999999998,"end":1.4649999},{"word":"forwarded ","start":1.4649999,"end":1.785},{"word":"to ","start":1.785,"end":2.025},{"word":"voicemail. ","start":2.025,"end":2.3449999999999998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/cac8635525bd8020a4abfb1f3cc276b8bec7a69f19640f08e2ffcda37622dae5/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/cac8635525bd8020a4abfb1f3cc276b8bec7a69f19640f08e2ffcda37622dae5/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/cac8635525bd8020a4abfb1f3cc276b8bec7a69f19640f08e2ffcda37622dae5/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":596,"p90":596,"p95":596,"p99":596,"min":596,"max":596,"num":1,"values":[596]},"tts":{"p50":250,"p90":250,"p95":250,"p99":250,"min":250,"max":250,"num":1,"values":[250]},"knowledge_base":{"p50":58,"p90":58,"p95":58,"p99":58,"min":58,"max":58,"num":1,"values":[58]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":6,"values":[0,21.3125,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No . Required phrases were not present as the call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5096],"average":5096,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13126144109","direction":"outbound"},"event_timestamp":1775535399525}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8907
CALL ID: call_09e59b87c2871f7bb61a9ae681c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:49
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_09c8e54b2d18312c63388fd1a19","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Janine","last_name":"Finney","full_name":"Janine Finney","contact_id":"293","email":"janine@theflipflopceo.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no conversation","extension":"","toronto_current_time":"2026-04-02T17:28:16-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_09c8e54b2d18312c63388fd1a19","X-RetellAI-SipTraceId":"call_09c8e54b2d18312c63388fd1a19","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535402441,"end_timestamp":1775535406181,"duration_ms":3740,"transcript":"User: Hi. \nAgent: Hello, may I please \nUser: This is Doug Finney. I'm sorry. \n","transcript_object":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.4669999,"end":2.027}]},{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.208,"end":1.603},{"word":"may ","start":1.603,"end":1.812},{"word":"I ","start":1.812,"end":1.928},{"word":"please ","start":1.928,"end":2.241}],"metadata":{"response_id":0}},{"role":"user","content":"This is Doug Finney. I'm sorry. ","words":[{"word":"This ","start":2.027,"end":2.2670000000000003},{"word":"is ","start":2.2670000000000003,"end":2.4269999},{"word":"Doug ","start":2.4269999,"end":2.6669999},{"word":"Finney. ","start":2.6669999,"end":3.1470000000000002},{"word":"I'm ","start":3.1470000000000002,"end":3.387},{"word":"sorry. ","start":3.387,"end":3.547}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.4669999,"end":2.027}]},{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.208,"end":1.603},{"word":"may ","start":1.603,"end":1.812},{"word":"I ","start":1.812,"end":1.928},{"word":"please ","start":1.928,"end":2.241}],"metadata":{"response_id":0}},{"role":"user","content":"This is Doug Finney. I'm sorry. ","words":[{"word":"This ","start":2.027,"end":2.2670000000000003},{"word":"is ","start":2.2670000000000003,"end":2.4269999},{"word":"Doug ","start":2.4269999,"end":2.6669999},{"word":"Finney. ","start":2.6669999,"end":3.1470000000000002},{"word":"I'm ","start":3.1470000000000002,"end":3.387},{"word":"sorry. ","start":3.387,"end":3.547}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/45ed4cf8b6430b15317b8c5698f6b5ea482f7a5ea8113671ebb0988f7276f0b9/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/45ed4cf8b6430b15317b8c5698f6b5ea482f7a5ea8113671ebb0988f7276f0b9/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/45ed4cf8b6430b15317b8c5698f6b5ea482f7a5ea8113671ebb0988f7276f0b9/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":838,"p90":838,"p95":838,"p99":838,"min":838,"max":838,"num":1,"values":[838]},"tts":{"p50":253,"p90":253,"p95":253,"p99":253,"min":253,"max":253,"num":1,"values":[253]},"knowledge_base":{"p50":46.5,"p90":51.7,"p95":52.35,"p99":52.87,"min":40,"max":53,"num":2,"values":[53,40]},"asr":{"p50":0,"p90":10.656300000000101,"p95":15.98440000000005,"p99":20.246880000000015,"min":0,"max":21.3125,"num":6,"values":[21.3125,0,0,0.00010000000020227162,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was very brief and disconnected quickly, reaching voicemail without completing any conversation or task.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no conversation","call_summary_title":"Voicemail reached, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not progress beyond initial contact and ended at voicemail without any conversation or task completion.","Official Opening Gate Accuracy":"0%. No official opening was delivered as the call was not answered by a human and ended at voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to call ending at voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not present due to call ending at voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or task completion. Official opening gate accuracy is 0% as no official opening was delivered after identity confirmation. Survey order integrity score is 0% since no survey questions were asked. Skip logic accuracy is 0% because no branching occurred. Verbatim survey compliance is 0% due to absence of survey questions. Mandatory phrase detection is 0% as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5146],"average":5146,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14804511755","direction":"outbound"},"event_timestamp":1775535410326}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 293
CALL ID: call_09c8e54b2d18312c63388fd1a19
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:16:58
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a1a813394ab6781c9299f4b8c47","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Luis","last_name":"Diaz","full_name":"Luis Diaz","contact_id":"2640","email":"luisdiaz@oportun.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 line busy\n2026 Apr 02 call reached voicemail, no human answered","extension":"","toronto_current_time":"2026-04-02T17:58:55-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a1a813394ab6781c9299f4b8c47","X-RetellAI-SipTraceId":"call_a1a813394ab6781c9299f4b8c47","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535412484,"end_timestamp":1775535415786,"duration_ms":3302,"transcript":"User: We are sorry. There is no one available to take your call. \n","transcript_object":[{"role":"user","content":"We are sorry. There is no one available to take your call. ","words":[{"word":"We ","start":0.023,"end":0.263},{"word":"are ","start":0.263,"end":0.503},{"word":"sorry. ","start":0.503,"end":1.063},{"word":"There ","start":1.063,"end":1.303},{"word":"is ","start":1.303,"end":1.4629999},{"word":"no ","start":1.4629999,"end":1.7029999999999998},{"word":"one ","start":1.7029999999999998,"end":1.8629999},{"word":"available ","start":1.8629999,"end":2.343},{"word":"to ","start":2.343,"end":2.583},{"word":"take ","start":2.583,"end":2.7430000000000003},{"word":"your ","start":2.7430000000000003,"end":2.9029999},{"word":"call. ","start":2.9029999,"end":3.063}]}],"transcript_with_tool_calls":[{"role":"user","content":"We are sorry. There is no one available to take your call. ","words":[{"word":"We ","start":0.023,"end":0.263},{"word":"are ","start":0.263,"end":0.503},{"word":"sorry. ","start":0.503,"end":1.063},{"word":"There ","start":1.063,"end":1.303},{"word":"is ","start":1.303,"end":1.4629999},{"word":"no ","start":1.4629999,"end":1.7029999999999998},{"word":"one ","start":1.7029999999999998,"end":1.8629999},{"word":"available ","start":1.8629999,"end":2.343},{"word":"to ","start":2.343,"end":2.583},{"word":"take ","start":2.583,"end":2.7430000000000003},{"word":"your ","start":2.7430000000000003,"end":2.9029999},{"word":"call. ","start":2.9029999,"end":3.063}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7f70261ea44acc8dd1eef5ad9aaef209ab11ccaac7cbbf1239f64571a42840c9/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7f70261ea44acc8dd1eef5ad9aaef209ab11ccaac7cbbf1239f64571a42840c9/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7f70261ea44acc8dd1eef5ad9aaef209ab11ccaac7cbbf1239f64571a42840c9/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":55,"p90":77.39999999999999,"p95":80.19999999999999,"p99":82.44,"min":51,"max":83,"num":3,"values":[51,83,55]},"asr":{"p50":0,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":9,"values":[0,0,0,0,21.3125,21.3125,0,0,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made but reached voicemail, and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail without any conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity is 0% as no questions were asked. Skip logic accuracy is 0% because no branching happened. Verbatim survey compliance is 0% due to no survey questions asked. Mandatory phrase detection is 0% as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5107],"average":5107,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16507699411","direction":"outbound"},"event_timestamp":1775535419123}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2640
CALL ID: call_a1a813394ab6781c9299f4b8c47
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:00
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1cccedd745bb74be7926aeae827","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Al","last_name":"Caputo","full_name":"Al Caputo","contact_id":"3016","email":"al.caputo@westfraser.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 VM","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1cccedd745bb74be7926aeae827","X-RetellAI-SipTraceId":"call_1cccedd745bb74be7926aeae827","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535414579,"end_timestamp":1775535417667,"duration_ms":3088,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.264,"end":0.5840000000000001},{"word":"person ","start":0.5840000000000001,"end":0.904},{"word":"you ","start":0.904,"end":1.064},{"word":"are ","start":1.064,"end":1.2239999},{"word":"trying ","start":1.2239999,"end":1.544},{"word":"to ","start":1.544,"end":1.704},{"word":"reach ","start":1.704,"end":1.944},{"word":"is ","start":1.944,"end":2.1839998},{"word":"currently ","start":2.1839998,"end":2.504},{"word":"unavailable. ","start":2.504,"end":2.9039999}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.264,"end":0.5840000000000001},{"word":"person ","start":0.5840000000000001,"end":0.904},{"word":"you ","start":0.904,"end":1.064},{"word":"are ","start":1.064,"end":1.2239999},{"word":"trying ","start":1.2239999,"end":1.544},{"word":"to ","start":1.544,"end":1.704},{"word":"reach ","start":1.704,"end":1.944},{"word":"is ","start":1.944,"end":2.1839998},{"word":"currently ","start":2.1839998,"end":2.504},{"word":"unavailable. ","start":2.504,"end":2.9039999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7b47405b96fcc2dc37cbd40daa0d2824e0ebf42ccfe6adf0983c6fe475ea682d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7b47405b96fcc2dc37cbd40daa0d2824e0ebf42ccfe6adf0983c6fe475ea682d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7b47405b96fcc2dc37cbd40daa0d2824e0ebf42ccfe6adf0983c6fe475ea682d/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":629,"p90":629,"p95":629,"p99":629,"min":629,"max":629,"num":1,"values":[629]},"tts":{"p50":232,"p90":232,"p95":232,"p99":232,"min":232,"max":232,"num":1,"values":[232]},"knowledge_base":{"p50":65,"p90":65,"p95":65,"p99":65,"min":65,"max":65,"num":1,"values":[65]},"asr":{"p50":0,"p90":21.375000000000092,"p95":21.37500000000016,"p99":21.375000000000213,"min":0,"max":21.375000000000227,"num":7,"values":[0,0,0,0,21.375000000000227,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call reached voicemail and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached and no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail with no conversation or valid finish state. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching happened. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of any spoken survey content or phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5110],"average":5110,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16048952720","direction":"outbound"},"event_timestamp":1775535421119}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3016
CALL ID: call_1cccedd745bb74be7926aeae827
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:04
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1f085a6c69c03a1a8b1a142e7f2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cristal","last_name":"Glass-Painchaud","full_name":"Cristal Glass-Painchaud","contact_id":"2711","email":"cristal.glass-painchaud@rdpolytech.ca","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm\n2026 Apr 02 voicemail reached, message left for Cristal regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1f085a6c69c03a1a8b1a142e7f2","X-RetellAI-SipTraceId":"call_1f085a6c69c03a1a8b1a142e7f2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535375827,"end_timestamp":1775535420332,"duration_ms":44505,"transcript":"User: If you record your name and reason for calling, I'll see if this person is available. \nAgent: Certainly.My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Cristal, please?\nUser: Thanks, Ellis. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—am I still on the line with you?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, \n","transcript_object":[{"role":"user","content":"If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"If ","start":0.266,"end":0.506},{"word":"you ","start":0.506,"end":0.666},{"word":"record ","start":0.666,"end":0.986},{"word":"your ","start":0.986,"end":1.2259999},{"word":"name ","start":1.2259999,"end":1.4659999000000001},{"word":"and ","start":1.4659999000000001,"end":1.786},{"word":"reason ","start":1.786,"end":2.106},{"word":"for ","start":2.106,"end":2.266},{"word":"calling, ","start":2.266,"end":2.6659998999999996},{"word":"I'll ","start":3.0559999999999996,"end":3.296},{"word":"see ","start":3.296,"end":3.4559998},{"word":"if ","start":3.4559998,"end":3.6159999999999997},{"word":"this ","start":3.6159999999999997,"end":3.856},{"word":"person ","start":3.856,"end":4.0959997},{"word":"is ","start":4.0959997,"end":4.335999999999999},{"word":"available. ","start":4.335999999999999,"end":4.656}]},{"role":"agent","content":"Certainly.My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Cristal, please?","words":[{"word":"Certainly.","start":6.35,"end":7.081},{"word":"My ","start":7.127375,"end":7.255375},{"word":"name ","start":7.255375,"end":7.406375},{"word":"is ","start":7.406375,"end":7.545375},{"word":"Ellen, ","start":7.545375,"end":7.836375},{"word":"and ","start":7.836375,"end":7.963375},{"word":"I’m ","start":7.963375,"end":8.126375},{"word":"calling ","start":8.126375,"end":8.509375},{"word":"on ","start":8.509375,"end":8.660375},{"word":"behalf ","start":8.660375,"end":9.020375},{"word":"of ","start":9.020375,"end":9.171375},{"word":"AtmanCo.","start":9.171375,"end":9.914375},{"word":" May ","start":9.926208251953126,"end":10.123208251953125},{"word":"I ","start":10.123208251953125,"end":10.204208251953125},{"word":"speak ","start":10.204208251953125,"end":10.436208251953126},{"word":"with ","start":10.436208251953126,"end":10.576208251953124},{"word":"Cristal, ","start":10.576208251953124,"end":10.982208251953125},{"word":"please?","start":10.982208251953125,"end":11.632208251953125}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks, Ellis. Please stay on the line. ","words":[{"word":"Thanks, ","start":16.826,"end":17.226},{"word":"Ellis. ","start":17.226,"end":17.706},{"word":"Please ","start":17.706,"end":17.946},{"word":"stay ","start":17.946,"end":18.186},{"word":"on ","start":18.186,"end":18.346},{"word":"the ","start":18.346,"end":18.506},{"word":"line. ","start":18.506,"end":18.586}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":19.941,"end":20.255},{"word":"you. ","start":20.255,"end":20.661},{"word":"I’ll ","start":20.706916748046876,"end":20.892916748046876},{"word":"hold.","start":20.892916748046876,"end":21.403916748046875}],"metadata":{"response_id":2}},{"role":"agent","content":"Just checking in—am I still on the line with you?","words":[{"word":"Just ","start":32.654,"end":32.875},{"word":"checking ","start":32.875,"end":33.258},{"word":"in—am ","start":33.258,"end":33.722},{"word":"I ","start":33.722,"end":33.803},{"word":"still ","start":33.803,"end":34.001},{"word":"on ","start":34.001,"end":34.094},{"word":"the ","start":34.094,"end":34.198},{"word":"line ","start":34.198,"end":34.372},{"word":"with ","start":34.372,"end":34.512},{"word":"you?","start":34.512,"end":34.964}],"metadata":{"response_id":3}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, ","words":[{"word":"I'm ","start":39.146,"end":39.54600000000001},{"word":"sorry. 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","words":[{"word":"If ","start":0.266,"end":0.506},{"word":"you ","start":0.506,"end":0.666},{"word":"record ","start":0.666,"end":0.986},{"word":"your ","start":0.986,"end":1.2259999},{"word":"name ","start":1.2259999,"end":1.4659999000000001},{"word":"and ","start":1.4659999000000001,"end":1.786},{"word":"reason ","start":1.786,"end":2.106},{"word":"for ","start":2.106,"end":2.266},{"word":"calling, ","start":2.266,"end":2.6659998999999996},{"word":"I'll ","start":3.0559999999999996,"end":3.296},{"word":"see ","start":3.296,"end":3.4559998},{"word":"if ","start":3.4559998,"end":3.6159999999999997},{"word":"this ","start":3.6159999999999997,"end":3.856},{"word":"person ","start":3.856,"end":4.0959997},{"word":"is ","start":4.0959997,"end":4.335999999999999},{"word":"available. ","start":4.335999999999999,"end":4.656}]},{"role":"agent","content":"Certainly.My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Cristal, please?","words":[{"word":"Certainly.","start":6.35,"end":7.081},{"word":"My ","start":7.127375,"end":7.255375},{"word":"name ","start":7.255375,"end":7.406375},{"word":"is ","start":7.406375,"end":7.545375},{"word":"Ellen, ","start":7.545375,"end":7.836375},{"word":"and ","start":7.836375,"end":7.963375},{"word":"I’m ","start":7.963375,"end":8.126375},{"word":"calling ","start":8.126375,"end":8.509375},{"word":"on ","start":8.509375,"end":8.660375},{"word":"behalf ","start":8.660375,"end":9.020375},{"word":"of ","start":9.020375,"end":9.171375},{"word":"AtmanCo.","start":9.171375,"end":9.914375},{"word":" May ","start":9.926208251953126,"end":10.123208251953125},{"word":"I ","start":10.123208251953125,"end":10.204208251953125},{"word":"speak ","start":10.204208251953125,"end":10.436208251953126},{"word":"with ","start":10.436208251953126,"end":10.576208251953124},{"word":"Cristal, ","start":10.576208251953124,"end":10.982208251953125},{"word":"please?","start":10.982208251953125,"end":11.632208251953125}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks, Ellis. Please stay on the line. ","words":[{"word":"Thanks, ","start":16.826,"end":17.226},{"word":"Ellis. ","start":17.226,"end":17.706},{"word":"Please ","start":17.706,"end":17.946},{"word":"stay ","start":17.946,"end":18.186},{"word":"on ","start":18.186,"end":18.346},{"word":"the ","start":18.346,"end":18.506},{"word":"line. ","start":18.506,"end":18.586}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":19.941,"end":20.255},{"word":"you. 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The user informed the agent that Cristal was not available and offered to leave a message, but the call ended without further interaction.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered to the contact, no survey questions were asked, and no valid outcome or approved closing was reached due to voicemail.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation with the contact, as the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"No. Required phrases were not detected due to call ending at voicemail stage.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without delivering the official opening or asking any survey questions, resulting in no valid outcome or approved closing. Official opening gate accuracy is 0% since the official opening was never spoken after confirming the contact's identity. Survey order integrity and skip logic accuracy are 0% because no survey questions or logical branching occurred. Verbatim survey compliance is 0% as no survey questions were asked. Mandatory phrase detection is No due to absence of required phrases in the voicemail interaction.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5188,5931,5858,5263],"average":5560,"num_requests":4},"tool_calls":[],"from_number":"+14374657779","to_number":"+12505808957","direction":"outbound"},"event_timestamp":1775535425146}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2711
CALL ID: call_1f085a6c69c03a1a8b1a142e7f2
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:10
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_9d81dee2ed77e2d8cb47a2ae0a4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Liliana","last_name":"Almanza","full_name":"Liliana Almanza","contact_id":"2585","email":"liliana.almanza@oportun.com","orgname":"","bloc_notes_ac":"Nov 19 2025 vm  Nov 24 2025 vm\n2026-04-02 dial busy, phone:  +16503910200","extension":"","toronto_current_time":"2026-04-02T17:54:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9d81dee2ed77e2d8cb47a2ae0a4","X-RetellAI-SipTraceId":"call_9d81dee2ed77e2d8cb47a2ae0a4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"not_connected","start_timestamp":1775535430383,"end_timestamp":1775535430383,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/def851d093bd120d801a2d093fda7b50048a88d73f70f1836e0c0252b679b11b/public.log","disconnection_reason":"dial_busy","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+16503910200","direction":"outbound"},"event_timestamp":1775535431551}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2585
CALL ID: call_9d81dee2ed77e2d8cb47a2ae0a4
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
{"contacts":[{"cdate":"2025-08-21T15:47:41-05:00","email":"liliana.almanza@oportun.com","phone":"6503910200","firstName":"Liliana","lastName":"Almanza","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"8da03486b4c970995a31c55c0f3c55f5","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"15","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:17:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:47:41","updated_utc_timestamp":"2026-04-06 23:17:11","created_timestamp":"2025-08-21 15:47:41","updated_timestamp":"2026-04-06 23:17:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 11:15:08","last_open_date":"2025-09-22 11:15:08","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/automationEntryCounts"},"id":"2585","organization":null}],"fieldValue":{"contact":"2585","field":"36","value":"Nov 19 2025 vm  Nov 24 2025 vm\n2026-04-02 dial busy, phone:  +16503910200\n2026-04-07 dial busy, phone:  +16503910200","cdate":"2025-11-19T11:40:06-06:00","udate":"2026-04-06T23:17:11-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188639\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188639\/field"},"owner":"2585","id":"188639"}}
FIELD 38 → HTTP 200
{"contacts":[{"cdate":"2025-08-21T15:47:41-05:00","email":"liliana.almanza@oportun.com","phone":"6503910200","firstName":"Liliana","lastName":"Almanza","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660173","ua":"okhttp\/5.3.2","hash":"8da03486b4c970995a31c55c0f3c55f5","socialdata_lastcheck":null,"email_local":"","email_domain":"oportun.com","sentcnt":"15","rating_tstamp":"2025-09-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:17:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:47:41","updated_utc_timestamp":"2026-04-06 23:17:11","created_timestamp":"2025-08-21 15:47:41","updated_timestamp":"2026-04-06 23:17:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-22 11:15:08","last_open_date":"2025-09-22 11:15:08","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2585\/automationEntryCounts"},"id":"2585","organization":null}],"fieldValue":{"contact":"2585","field":"38","value":"07","cdate":"2025-11-19T11:40:06-06:00","udate":"2026-04-06T23:17:12-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188641\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/188641\/field"},"owner":"2585","id":"188641"}}
FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:10
----------------------------------------
RAW:
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","words":[{"word":"The ","start":0.264,"end":0.5840000000000001},{"word":"person ","start":0.5840000000000001,"end":0.904},{"word":"you ","start":0.904,"end":1.064},{"word":"are ","start":1.064,"end":1.2239999},{"word":"trying ","start":1.2239999,"end":1.544},{"word":"to ","start":1.544,"end":1.704},{"word":"reach ","start":1.704,"end":1.944},{"word":"is ","start":1.944,"end":2.1839998},{"word":"currently ","start":2.1839998,"end":2.504},{"word":"unavailable. ","start":2.504,"end":2.9039999}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.264,"end":0.5840000000000001},{"word":"person ","start":0.5840000000000001,"end":0.904},{"word":"you ","start":0.904,"end":1.064},{"word":"are ","start":1.064,"end":1.2239999},{"word":"trying ","start":1.2239999,"end":1.544},{"word":"to ","start":1.544,"end":1.704},{"word":"reach ","start":1.704,"end":1.944},{"word":"is ","start":1.944,"end":2.1839998},{"word":"currently ","start":2.1839998,"end":2.504},{"word":"unavailable. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached and no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail with no conversation or valid finish state. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching happened. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of any spoken survey content or phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5110],"average":5110,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16048952720","direction":"outbound"},"event_timestamp":1775535421119}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3016
CALL ID: call_1cccedd745bb74be7926aeae827
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:13
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_944cf9b39b10017580cdbd2e5f9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Barbara","last_name":"Scott","full_name":"Barbara Scott","contact_id":"330","email":"barbscott@milkmoney1.org","orgname":"","bloc_notes_ac":"18 November 2025 VM\r\nATM / 21 November 2025 VM\r\nATM / 25 November 2025 Retired\n2026 Apr 02 voicemail reached, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_944cf9b39b10017580cdbd2e5f9","X-RetellAI-SipTraceId":"call_944cf9b39b10017580cdbd2e5f9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535378158,"end_timestamp":1775535429376,"duration_ms":51218,"transcript":"Agent: Hello, \nUser: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course, thank you.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Barbara about an invitation to a complimentary HR webinar.\nUser: Thanks. Please stay on the line. \nUser: line. \nAgent: Thank you, I’ll hold.\nAgent: Just checking in—am I still connected?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.16,"end":1.543}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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I’d like to speak with Barbara about an invitation to a complimentary HR webinar.","words":[{"word":"Of ","start":7.226,"end":7.389},{"word":"course, ","start":7.389,"end":7.667},{"word":"thank ","start":7.667,"end":7.923},{"word":"you.","start":7.923,"end":8.364},{"word":"My ","start":8.409875,"end":8.526875},{"word":"name ","start":8.526875,"end":8.700875},{"word":"is ","start":8.700875,"end":8.804875},{"word":"Ellen, ","start":8.804875,"end":9.152875},{"word":"and ","start":9.152875,"end":9.361875},{"word":"I’m ","start":9.361875,"end":9.489875},{"word":"calling ","start":9.489875,"end":9.779875},{"word":"on ","start":9.779875,"end":9.884875},{"word":"behalf ","start":9.884875,"end":10.174875},{"word":"of ","start":10.174875,"end":10.290875},{"word":"AtmanCo. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":20.419,"end":21.058999},{"word":"Please ","start":21.218999,"end":21.538998},{"word":"stay ","start":21.538998,"end":21.858999999999998},{"word":"on ","start":21.858999999999998,"end":22.019},{"word":"the ","start":22.019,"end":22.099},{"word":"line. ","start":22.099,"end":22.179}]},{"role":"user","content":"line. ","words":[{"word":"line. 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","start":44.809003000000004,"end":45.209},{"word":"This ","start":45.209,"end":45.449002},{"word":"person ","start":45.449002,"end":45.689},{"word":"is ","start":45.689,"end":45.929},{"word":"not ","start":45.929,"end":46.169000000000004},{"word":"available. 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If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. ","start":0.669,"end":1.309},{"word":"If ","start":1.309,"end":1.549},{"word":"you ","start":1.549,"end":1.6289999},{"word":"record ","start":1.6289999,"end":2.029},{"word":"your ","start":2.029,"end":2.269},{"word":"name ","start":2.269,"end":2.509},{"word":"and ","start":2.509,"end":2.8289999999999997},{"word":"reason ","start":2.8289999999999997,"end":3.149},{"word":"for ","start":3.149,"end":3.389},{"word":"calling, ","start":3.389,"end":3.629},{"word":"I'll ","start":4.029,"end":4.349},{"word":"see ","start":4.349,"end":4.509},{"word":"if ","start":4.509,"end":4.669},{"word":"this ","start":4.669,"end":4.909},{"word":"person ","start":4.909,"end":5.149},{"word":"is ","start":5.149,"end":5.309},{"word":"available. ","start":5.309,"end":5.5489999999999995}]},{"role":"agent","content":"Of course, thank you.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Barbara about an invitation to a complimentary HR webinar.","words":[{"word":"Of ","start":7.226,"end":7.389},{"word":"course, ","start":7.389,"end":7.667},{"word":"thank ","start":7.667,"end":7.923},{"word":"you.","start":7.923,"end":8.364},{"word":"My ","start":8.409875,"end":8.526875},{"word":"name ","start":8.526875,"end":8.700875},{"word":"is ","start":8.700875,"end":8.804875},{"word":"Ellen, ","start":8.804875,"end":9.152875},{"word":"and ","start":9.152875,"end":9.361875},{"word":"I’m ","start":9.361875,"end":9.489875},{"word":"calling ","start":9.489875,"end":9.779875},{"word":"on ","start":9.779875,"end":9.884875},{"word":"behalf ","start":9.884875,"end":10.174875},{"word":"of ","start":10.174875,"end":10.290875},{"word":"AtmanCo. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":20.419,"end":21.058999},{"word":"Please ","start":21.218999,"end":21.538998},{"word":"stay ","start":21.538998,"end":21.858999999999998},{"word":"on ","start":21.858999999999998,"end":22.019},{"word":"the ","start":22.019,"end":22.099},{"word":"line. ","start":22.099,"end":22.179}]},{"role":"user","content":"line. ","words":[{"word":"line. 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No survey questions asked, so no compliance.","Mandatory Phrase Detection":"No. Key phrases for survey and closing were not applicable as call ended at voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 50% because the official opening was delivered and closing was approved, but no survey questions were asked due to voicemail. Official Opening Gate Accuracy is 100% as the opening was after identity confirmation attempt. Survey Order Integrity and Skip Logic Accuracy are 100% since no survey was conducted. Verbatim Survey Compliance is 0% due to no survey questions asked. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 330
CALL ID: call_944cf9b39b10017580cdbd2e5f9
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:14
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1f085a6c69c03a1a8b1a142e7f2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cristal","last_name":"Glass-Painchaud","full_name":"Cristal Glass-Painchaud","contact_id":"2711","email":"cristal.glass-painchaud@rdpolytech.ca","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm\n2026 Apr 02 voicemail reached, message left for Cristal regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1f085a6c69c03a1a8b1a142e7f2","X-RetellAI-SipTraceId":"call_1f085a6c69c03a1a8b1a142e7f2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535375827,"end_timestamp":1775535420332,"duration_ms":44505,"transcript":"User: If you record your name and reason for calling, I'll see if this person is available. \nAgent: Certainly.My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Cristal, please?\nUser: Thanks, Ellis. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—am I still on the line with you?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, \n","transcript_object":[{"role":"user","content":"If you record your name and reason for calling, I'll see if this person is available. 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May I speak with Cristal, please?","words":[{"word":"Certainly.","start":6.35,"end":7.081},{"word":"My ","start":7.127375,"end":7.255375},{"word":"name ","start":7.255375,"end":7.406375},{"word":"is ","start":7.406375,"end":7.545375},{"word":"Ellen, ","start":7.545375,"end":7.836375},{"word":"and ","start":7.836375,"end":7.963375},{"word":"I’m ","start":7.963375,"end":8.126375},{"word":"calling ","start":8.126375,"end":8.509375},{"word":"on ","start":8.509375,"end":8.660375},{"word":"behalf ","start":8.660375,"end":9.020375},{"word":"of ","start":9.020375,"end":9.171375},{"word":"AtmanCo.","start":9.171375,"end":9.914375},{"word":" May ","start":9.926208251953126,"end":10.123208251953125},{"word":"I ","start":10.123208251953125,"end":10.204208251953125},{"word":"speak ","start":10.204208251953125,"end":10.436208251953126},{"word":"with ","start":10.436208251953126,"end":10.576208251953124},{"word":"Cristal, ","start":10.576208251953124,"end":10.982208251953125},{"word":"please?","start":10.982208251953125,"end":11.632208251953125}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks, Ellis. Please stay on the line. ","words":[{"word":"Thanks, ","start":16.826,"end":17.226},{"word":"Ellis. ","start":17.226,"end":17.706},{"word":"Please ","start":17.706,"end":17.946},{"word":"stay ","start":17.946,"end":18.186},{"word":"on ","start":18.186,"end":18.346},{"word":"the ","start":18.346,"end":18.506},{"word":"line. ","start":18.506,"end":18.586}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":19.941,"end":20.255},{"word":"you. 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May I speak with Cristal, please?","words":[{"word":"Certainly.","start":6.35,"end":7.081},{"word":"My ","start":7.127375,"end":7.255375},{"word":"name ","start":7.255375,"end":7.406375},{"word":"is ","start":7.406375,"end":7.545375},{"word":"Ellen, ","start":7.545375,"end":7.836375},{"word":"and ","start":7.836375,"end":7.963375},{"word":"I’m ","start":7.963375,"end":8.126375},{"word":"calling ","start":8.126375,"end":8.509375},{"word":"on ","start":8.509375,"end":8.660375},{"word":"behalf ","start":8.660375,"end":9.020375},{"word":"of ","start":9.020375,"end":9.171375},{"word":"AtmanCo.","start":9.171375,"end":9.914375},{"word":" May ","start":9.926208251953126,"end":10.123208251953125},{"word":"I ","start":10.123208251953125,"end":10.204208251953125},{"word":"speak ","start":10.204208251953125,"end":10.436208251953126},{"word":"with ","start":10.436208251953126,"end":10.576208251953124},{"word":"Cristal, ","start":10.576208251953124,"end":10.982208251953125},{"word":"please?","start":10.982208251953125,"end":11.632208251953125}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks, Ellis. Please stay on the line. ","words":[{"word":"Thanks, ","start":16.826,"end":17.226},{"word":"Ellis. ","start":17.226,"end":17.706},{"word":"Please ","start":17.706,"end":17.946},{"word":"stay ","start":17.946,"end":18.186},{"word":"on ","start":18.186,"end":18.346},{"word":"the ","start":18.346,"end":18.506},{"word":"line. ","start":18.506,"end":18.586}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":19.941,"end":20.255},{"word":"you. 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The user informed the agent that Cristal was not available and offered to leave a message, but the call ended without further interaction.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered to the contact, no survey questions were asked, and no valid outcome or approved closing was reached due to voicemail.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation with the contact, as the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"No. Required phrases were not detected due to call ending at voicemail stage.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without delivering the official opening or asking any survey questions, resulting in no valid outcome or approved closing. Official opening gate accuracy is 0% since the official opening was never spoken after confirming the contact's identity. Survey order integrity and skip logic accuracy are 0% because no survey questions or logical branching occurred. Verbatim survey compliance is 0% as no survey questions were asked. Mandatory phrase detection is No due to absence of required phrases in the voicemail interaction.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5188,5931,5858,5263],"average":5560,"num_requests":4},"tool_calls":[],"from_number":"+14374657779","to_number":"+12505808957","direction":"outbound"},"event_timestamp":1775535425146}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2711
CALL ID: call_1f085a6c69c03a1a8b1a142e7f2
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:14
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_20e776b98116e7a23ce2af3f439","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Clark","last_name":"Turner","full_name":"Clark Turner","contact_id":"445","email":"cturner@turnerinnovation.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call went to voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_20e776b98116e7a23ce2af3f439","X-RetellAI-SipTraceId":"call_20e776b98116e7a23ce2af3f439","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535429948,"end_timestamp":1775535431720,"duration_ms":1772,"transcript":"User: Hi. You've reached Clark. \n","transcript_object":[{"role":"user","content":"Hi. You've reached Clark. ","words":[{"word":"Hi. ","start":0.5870000000000001,"end":0.907},{"word":"You've ","start":0.907,"end":1.147},{"word":"reached ","start":1.147,"end":1.307},{"word":"Clark. ","start":1.307,"end":1.6269999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You've reached Clark. ","words":[{"word":"Hi. ","start":0.5870000000000001,"end":0.907},{"word":"You've ","start":0.907,"end":1.147},{"word":"reached ","start":1.147,"end":1.307},{"word":"Clark. ","start":1.307,"end":1.6269999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/05d3b0d1026eef05ce2c4e154a45d7950810c8b60a3f009e0ac3d9ea39f9fd7d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/05d3b0d1026eef05ce2c4e154a45d7950810c8b60a3f009e0ac3d9ea39f9fd7d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/05d3b0d1026eef05ce2c4e154a45d7950810c8b60a3f009e0ac3d9ea39f9fd7d/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":652,"p90":652,"p95":652,"p99":652,"min":652,"max":652,"num":1,"values":[652]},"tts":{"p50":272,"p90":272,"p95":272,"p99":272,"min":272,"max":272,"num":1,"values":[272]},"knowledge_base":{"p50":48,"p90":48,"p95":48,"p99":48,"min":48,"max":48,"num":1,"values":[48]},"asr":{"p50":0,"p90":0,"p95":0,"p99":0,"min":0,"max":0,"num":3,"values":[0,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5791666,"combined_cost":3.1583333},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Clark but went to voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not proceed beyond voicemail detection, no official opening or survey questions were asked, and no closing was spoken.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or matched.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after voicemail was detected, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5105],"average":5105,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18013688809","direction":"outbound"},"event_timestamp":1775535435117}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 445
CALL ID: call_20e776b98116e7a23ce2af3f439
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:15
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_feb7dea4a758c597971d3a3c98b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ross","last_name":"Fledderjohn","full_name":"Ross Fledderjohn","contact_id":"1301","email":"ross@siteright.co","orgname":"","bloc_notes_ac":"2026 Apr 02 agent called Ross, left name and reason for call, voicemail reached","extension":"","toronto_current_time":"2026-04-02T18:21:47-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_feb7dea4a758c597971d3a3c98b","X-RetellAI-SipTraceId":"call_feb7dea4a758c597971d3a3c98b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775535435974,"end_timestamp":1775535435974,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/580a0e22ccf22baba1427162fbd858edc5e3e47c7bd3d26821e69800586e67d9/public.log","disconnection_reason":"dial_busy","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+17028032220","direction":"outbound"},"event_timestamp":1775535436448}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1301
CALL ID: call_feb7dea4a758c597971d3a3c98b
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:17
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_720c8b488c0121b985959168501","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ana","last_name":"DiGennaro","full_name":"Ana DiGennaro","contact_id":"3270","email":"adigennaro@graciousliving.com","orgname":"","bloc_notes_ac":"Oct 24 2025 Number not in service\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T13:08:34-04:00","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_720c8b488c0121b985959168501","X-RetellAI-SipTraceId":"call_720c8b488c0121b985959168501","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535429057,"end_timestamp":1775535432681,"duration_ms":3624,"transcript":"User: Call has been forwarded to an automatic voice messaging system. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to an automatic voice messaging system. ","words":[{"word":"Call ","start":0.268,"end":0.668},{"word":"has ","start":0.668,"end":0.82799995},{"word":"been ","start":0.82799995,"end":1.068},{"word":"forwarded ","start":1.068,"end":1.3880000000000001},{"word":"to ","start":1.3880000000000001,"end":1.6279999},{"word":"an ","start":1.6279999,"end":1.788},{"word":"automatic ","start":1.788,"end":2.1879998},{"word":"voice ","start":2.1879998,"end":2.588},{"word":"messaging ","start":2.588,"end":3.148},{"word":"system. ","start":3.148,"end":3.388}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to an automatic voice messaging system. ","words":[{"word":"Call ","start":0.268,"end":0.668},{"word":"has ","start":0.668,"end":0.82799995},{"word":"been ","start":0.82799995,"end":1.068},{"word":"forwarded ","start":1.068,"end":1.3880000000000001},{"word":"to ","start":1.3880000000000001,"end":1.6279999},{"word":"an ","start":1.6279999,"end":1.788},{"word":"automatic ","start":1.788,"end":2.1879998},{"word":"voice ","start":2.1879998,"end":2.588},{"word":"messaging ","start":2.588,"end":3.148},{"word":"system. ","start":3.148,"end":3.388}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/79945a680a35c8b82a174aa2b041de86d96eecdf69713ce75d28152a53c064ef/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/79945a680a35c8b82a174aa2b041de86d96eecdf69713ce75d28152a53c064ef/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/79945a680a35c8b82a174aa2b041de86d96eecdf69713ce75d28152a53c064ef/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":849,"p90":849,"p95":849,"p99":849,"min":849,"max":849,"num":1,"values":[849]},"tts":{"p50":274,"p90":274,"p95":274,"p99":274,"min":274,"max":274,"num":1,"values":[274]},"knowledge_base":{"p50":82,"p90":101.19999999999999,"p95":103.6,"p99":105.52,"min":58,"max":106,"num":2,"values":[106,58]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":9,"values":[0,21.3125,21.3125,0,0,0,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made but reached an automatic voicemail system without any conversation with a human.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went to voicemail immediately without any interaction.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human and no identity confirmation occurred.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0% . No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0% . None of the required phrases were detected as the call was not answered by a human.","Debug Analytical Variables":"The call was disconnected immediately upon reaching voicemail, so no conversation or survey questions took place. Therefore, the call flow completion rate is 0% due to no valid finish state. Official opening gate accuracy is 0% because no identity confirmation or official opening occurred. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% as no questions were asked. Mandatory phrase detection is 0% since no phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail and no human interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5132],"average":5132,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14167356531","direction":"outbound"},"event_timestamp":1775535438343}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3270
CALL ID: call_720c8b488c0121b985959168501
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:17
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f32c13ee61f0001f717d42609f7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Blaine","last_name":"Smith","full_name":"Blaine Smith","contact_id":"483","email":"bsmith@westernverify.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f32c13ee61f0001f717d42609f7","X-RetellAI-SipTraceId":"call_f32c13ee61f0001f717d42609f7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535385663,"end_timestamp":1775535433179,"duration_ms":47516,"transcript":"User: If you record your name and reason for calling, I'll see if this person is available. \nAgent: Certainly.My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Blaine, please?\nUser: Thanks. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—am I still on the line with you?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. \n","transcript_object":[{"role":"user","content":"If you record your name and reason for calling, I'll see if this person is available. 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May I speak with Blaine, please?","words":[{"word":"Certainly.","start":6.514,"end":7.222},{"word":"My ","start":7.233916748046875,"end":7.372916748046875},{"word":"name ","start":7.372916748046875,"end":7.534916748046875},{"word":"is ","start":7.534916748046875,"end":7.662916748046875},{"word":"Ellen, ","start":7.662916748046875,"end":7.987916748046875},{"word":"and ","start":7.987916748046875,"end":8.150916748046875},{"word":"I’m ","start":8.150916748046875,"end":8.312916748046876},{"word":"calling ","start":8.312916748046876,"end":8.637916748046875},{"word":"on ","start":8.637916748046875,"end":8.754916748046876},{"word":"behalf ","start":8.754916748046876,"end":9.090916748046874},{"word":"of ","start":9.090916748046874,"end":9.230916748046875},{"word":"AtmanCo.","start":9.230916748046875,"end":10.054916748046875},{"word":" May ","start":10.06675,"end":10.26375},{"word":"I ","start":10.26375,"end":10.34475},{"word":"speak ","start":10.34475,"end":10.57675},{"word":"with ","start":10.57675,"end":10.72775},{"word":"Blaine, ","start":10.72775,"end":11.02975},{"word":"please?","start":11.02975,"end":11.63375}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. Please stay on the line. ","words":[{"word":"Thanks. ","start":17.334001,"end":17.974},{"word":"Please ","start":18.134,"end":18.454},{"word":"stay ","start":18.454,"end":18.694000000000003},{"word":"on ","start":18.694000000000003,"end":18.854},{"word":"the ","start":18.854,"end":18.934},{"word":"line. ","start":18.934,"end":19.094}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":20.455,"end":20.815},{"word":"you. 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","start":41.013998,"end":41.493997},{"word":"This ","start":41.493997,"end":41.653997000000004},{"word":"person ","start":41.653997000000004,"end":41.973997000000004},{"word":"is ","start":41.973997000000004,"end":42.214},{"word":"not ","start":42.214,"end":42.374},{"word":"available. 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","words":[{"word":"If ","start":0.664,"end":0.984},{"word":"you ","start":0.984,"end":1.1440000000000001},{"word":"record ","start":1.1440000000000001,"end":1.4639999000000001},{"word":"your ","start":1.4639999000000001,"end":1.704},{"word":"name ","start":1.704,"end":1.944},{"word":"and ","start":1.944,"end":2.1839998},{"word":"reason ","start":2.1839998,"end":2.504},{"word":"for ","start":2.504,"end":2.744},{"word":"calling, ","start":2.744,"end":3.144},{"word":"I'll ","start":3.494,"end":3.894},{"word":"see ","start":3.894,"end":4.054},{"word":"if ","start":4.054,"end":4.214},{"word":"this ","start":4.214,"end":4.454},{"word":"person ","start":4.454,"end":4.774},{"word":"is ","start":4.774,"end":4.934},{"word":"available. ","start":4.934,"end":5.2540000000000004}]},{"role":"agent","content":"Certainly.My name is Ellen, and I’m calling on behalf of AtmanCo. May I speak with Blaine, please?","words":[{"word":"Certainly.","start":6.514,"end":7.222},{"word":"My ","start":7.233916748046875,"end":7.372916748046875},{"word":"name ","start":7.372916748046875,"end":7.534916748046875},{"word":"is ","start":7.534916748046875,"end":7.662916748046875},{"word":"Ellen, ","start":7.662916748046875,"end":7.987916748046875},{"word":"and ","start":7.987916748046875,"end":8.150916748046875},{"word":"I’m ","start":8.150916748046875,"end":8.312916748046876},{"word":"calling ","start":8.312916748046876,"end":8.637916748046875},{"word":"on ","start":8.637916748046875,"end":8.754916748046876},{"word":"behalf ","start":8.754916748046876,"end":9.090916748046874},{"word":"of ","start":9.090916748046874,"end":9.230916748046875},{"word":"AtmanCo.","start":9.230916748046875,"end":10.054916748046875},{"word":" May ","start":10.06675,"end":10.26375},{"word":"I ","start":10.26375,"end":10.34475},{"word":"speak ","start":10.34475,"end":10.57675},{"word":"with ","start":10.57675,"end":10.72775},{"word":"Blaine, ","start":10.72775,"end":11.02975},{"word":"please?","start":11.02975,"end":11.63375}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. Please stay on the line. ","words":[{"word":"Thanks. ","start":17.334001,"end":17.974},{"word":"Please ","start":18.134,"end":18.454},{"word":"stay ","start":18.454,"end":18.694000000000003},{"word":"on ","start":18.694000000000003,"end":18.854},{"word":"the ","start":18.854,"end":18.934},{"word":"line. ","start":18.934,"end":19.094}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":20.455,"end":20.815},{"word":"you. 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Mandatory Phrase Detection is No because required phrases were absent in voicemail scenario.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5092,5835,5137,5165],"average":5307.25,"num_requests":4},"tool_calls":[],"from_number":"+14374657779","to_number":"+18016944842","direction":"outbound"},"event_timestamp":1775535438385}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 483
CALL ID: call_f32c13ee61f0001f717d42609f7
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5b463f1e8a43b9e89c430e6704a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Susan","last_name":"Gehoski","full_name":"Susan Gehoski","contact_id":"3029","email":"sgehoski@brwncald.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:01:47-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5b463f1e8a43b9e89c430e6704a","X-RetellAI-SipTraceId":"call_5b463f1e8a43b9e89c430e6704a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535437102,"end_timestamp":1775535439779,"duration_ms":2677,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.507,"end":0.82699995},{"word":"call ","start":0.82699995,"end":1.067},{"word":"has ","start":1.067,"end":1.307},{"word":"been ","start":1.307,"end":1.4669999},{"word":"forwarded ","start":1.4669999,"end":1.787},{"word":"to ","start":1.787,"end":2.027},{"word":"voicemail. ","start":2.027,"end":2.347}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.507,"end":0.82699995},{"word":"call ","start":0.82699995,"end":1.067},{"word":"has ","start":1.067,"end":1.307},{"word":"been ","start":1.307,"end":1.4669999},{"word":"forwarded ","start":1.4669999,"end":1.787},{"word":"to ","start":1.787,"end":2.027},{"word":"voicemail. ","start":2.027,"end":2.347}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ff077d0b9ab9fda145f958dc7ce7153ba706732e63edaa471ba0eb83ed3b5eb5/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ff077d0b9ab9fda145f958dc7ce7153ba706732e63edaa471ba0eb83ed3b5eb5/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ff077d0b9ab9fda145f958dc7ce7153ba706732e63edaa471ba0eb83ed3b5eb5/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":790,"p90":790,"p95":790,"p99":790,"min":790,"max":790,"num":1,"values":[790]},"tts":{"p50":233,"p90":233,"p95":233,"p99":233,"min":233,"max":233,"num":1,"values":[233]},"knowledge_base":{"p50":72,"p90":72,"p95":72,"p99":72,"min":72,"max":72,"num":1,"values":[72]},"asr":{"p50":21.3125,"p90":31.96875,"p95":37.296875,"p99":41.559375,"min":0,"max":42.625,"num":6,"values":[0,42.625,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or task completion. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of any spoken content from the agent or contact. Overall, the call was unsuccessful due to no human answer and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5141],"average":5141,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19163355323","direction":"outbound"},"event_timestamp":1775535444254}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3029
CALL ID: call_5b463f1e8a43b9e89c430e6704a
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_18a52e52db98d3e3411d8dd3ca6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kelly","last_name":"Smith","full_name":"Kelly Smith","contact_id":"2714","email":"ksmith@cymer.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm msg out of the office.","extension":"","toronto_current_time":"2026-04-02T17:18:36-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_18a52e52db98d3e3411d8dd3ca6","X-RetellAI-SipTraceId":"call_18a52e52db98d3e3411d8dd3ca6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535436529,"end_timestamp":1775535440193,"duration_ms":3664,"transcript":"User: You are trying to reach is currently out of the office. \n","transcript_object":[{"role":"user","content":"You are trying to reach is currently out of the office. ","words":[{"word":"You ","start":0.82799995,"end":1.1480000000000001},{"word":"are ","start":1.1480000000000001,"end":1.308},{"word":"trying ","start":1.308,"end":1.548},{"word":"to ","start":1.548,"end":1.708},{"word":"reach ","start":1.708,"end":1.948},{"word":"is ","start":1.948,"end":2.2680000000000002},{"word":"currently ","start":2.2680000000000002,"end":2.588},{"word":"out ","start":2.588,"end":2.9079999},{"word":"of ","start":2.9079999,"end":2.988},{"word":"the ","start":2.988,"end":3.148},{"word":"office. ","start":3.148,"end":3.388}]}],"transcript_with_tool_calls":[{"role":"user","content":"You are trying to reach is currently out of the office. ","words":[{"word":"You ","start":0.82799995,"end":1.1480000000000001},{"word":"are ","start":1.1480000000000001,"end":1.308},{"word":"trying ","start":1.308,"end":1.548},{"word":"to ","start":1.548,"end":1.708},{"word":"reach ","start":1.708,"end":1.948},{"word":"is ","start":1.948,"end":2.2680000000000002},{"word":"currently ","start":2.2680000000000002,"end":2.588},{"word":"out ","start":2.588,"end":2.9079999},{"word":"of ","start":2.9079999,"end":2.988},{"word":"the ","start":2.988,"end":3.148},{"word":"office. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100% . No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching occurred due to no conversation.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is not applicable and considered perfect by default.","Mandatory Phrase Detection":"100% . No mandatory phrases were expected or spoken due to no human interaction.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, so no official opening or survey questions were asked, resulting in 0% call flow completion. Since no human was reached, no violations or branching errors occurred, and no mandatory phrases were expected or detected.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5080],"average":5080,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18583857201","direction":"outbound"},"event_timestamp":1775535444754}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2714
CALL ID: call_18a52e52db98d3e3411d8dd3ca6
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:24
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7c3d88e938597861f259e77e16c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"anita","last_name":"lavryssen","full_name":"anita lavryssen","contact_id":"3876","email":"alavryssen@brazeauseller.com","orgname":"","bloc_notes_ac":"Nov 28 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:46:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7c3d88e938597861f259e77e16c","X-RetellAI-SipTraceId":"call_7c3d88e938597861f259e77e16c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535383779,"end_timestamp":1775535438906,"duration_ms":55127,"transcript":"Agent: Hello, may I please speak with anita?\nAgent: Hello, am I speaking with anita?\nUser: Thank you for calling Brazos Seller Law. Please say the name of the person you are trying to reach, or press one for our general mailbox. \nUser: Press \nUser: two to dial by extension. \nUser: Please wait while your call is being transferred. \nAgent: Thank you. I’ll wait while the call is being transferred.\nUser: Please leave a message after the tone. \nUser: tone. \nUser: When you have finished, please hang up. \nAgent: No thank you, I will try to call back another time. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with anita?","words":[{"word":"Hello, ","start":1.2,"end":1.49},{"word":"may ","start":1.49,"end":1.618},{"word":"I ","start":1.618,"end":1.699},{"word":"please ","start":1.699,"end":1.908},{"word":"speak ","start":1.908,"end":2.106},{"word":"with ","start":2.106,"end":2.268},{"word":"anita?","start":2.268,"end":2.849}],"metadata":{"response_id":0}},{"role":"agent","content":"Hello, am I speaking with anita?","words":[{"word":"Hello, ","start":13.986,"end":14.264},{"word":"am ","start":14.264,"end":14.392},{"word":"I ","start":14.392,"end":14.485},{"word":"speaking ","start":14.485,"end":14.833},{"word":"with ","start":14.833,"end":14.973},{"word":"anita?","start":14.973,"end":15.53}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you for calling Brazos Seller Law. Please say the name of the person you are trying to reach, or press one for our general mailbox. ","words":[{"word":"Thank ","start":19.166,"end":19.486},{"word":"you ","start":19.486,"end":19.645999},{"word":"for ","start":19.645999,"end":19.805999},{"word":"calling ","start":19.805999,"end":20.125998},{"word":"Brazos ","start":20.125998,"end":20.605999999999998},{"word":"Seller ","start":20.605999999999998,"end":20.926},{"word":"Law. ","start":20.926,"end":21.565999},{"word":"Please ","start":21.645999,"end":21.965999},{"word":"say ","start":21.965999,"end":22.206},{"word":"the ","start":22.206,"end":22.285998},{"word":"name ","start":22.285998,"end":22.446},{"word":"of ","start":22.446,"end":22.605999999999998},{"word":"the ","start":22.605999999999998,"end":22.686},{"word":"person ","start":22.686,"end":22.926},{"word":"you ","start":22.926,"end":23.086},{"word":"are ","start":23.086,"end":23.246},{"word":"trying ","start":23.246,"end":23.486},{"word":"to ","start":23.486,"end":23.645999},{"word":"reach, ","start":23.645999,"end":23.885998999999998},{"word":"or ","start":24.346,"end":24.666},{"word":"press ","start":24.666,"end":24.986},{"word":"one ","start":24.986,"end":25.306},{"word":"for ","start":25.306,"end":25.546},{"word":"our ","start":25.546,"end":25.706},{"word":"general ","start":25.706,"end":26.026},{"word":"mailbox. ","start":26.026,"end":26.426}]},{"role":"user","content":"Press ","words":[{"word":"Press ","start":27.196,"end":27.596}]},{"role":"user","content":"two to dial by extension. ","words":[{"word":"two ","start":27.596,"end":27.916},{"word":"to ","start":27.916,"end":28.076},{"word":"dial ","start":28.076,"end":28.316},{"word":"by ","start":28.316,"end":28.636},{"word":"extension. ","start":28.636,"end":29.036}]},{"role":"user","content":"Please wait while your call is being transferred. ","words":[{"word":"Please ","start":32.266000000000005,"end":32.666000000000004},{"word":"wait ","start":32.666000000000004,"end":32.906000000000006},{"word":"while ","start":32.906000000000006,"end":33.226000000000006},{"word":"your ","start":33.226000000000006,"end":33.386},{"word":"call ","start":33.386,"end":33.626000000000005},{"word":"is ","start":33.776,"end":34.016000000000005},{"word":"being ","start":34.016000000000005,"end":34.256},{"word":"transferred. ","start":34.256,"end":34.576}]},{"role":"agent","content":"Thank you. I’ll wait while the call is being transferred.","words":[{"word":"Thank ","start":37.349,"end":37.674},{"word":"you. ","start":37.674,"end":38.057},{"word":"I’ll ","start":38.10345825195313,"end":38.34745825195313},{"word":"wait ","start":38.34745825195313,"end":38.54545825195312},{"word":"while ","start":38.54545825195312,"end":38.77745825195313},{"word":"the ","start":38.77745825195313,"end":38.88145825195313},{"word":"call ","start":38.88145825195313,"end":39.114458251953124},{"word":"is ","start":39.114458251953124,"end":39.24145825195313},{"word":"being ","start":39.24145825195313,"end":39.45045825195312},{"word":"transferred.","start":39.45045825195312,"end":40.24045825195312}],"metadata":{"response_id":4}},{"role":"user","content":"Please leave a message after the tone. ","words":[{"word":"Please ","start":44.536002,"end":44.856},{"word":"leave ","start":44.856,"end":45.096000000000004},{"word":"a ","start":45.096000000000004,"end":45.256},{"word":"message ","start":45.256,"end":45.496},{"word":"after ","start":45.496,"end":45.896},{"word":"the ","start":45.896,"end":45.976000000000006},{"word":"tone. ","start":45.976000000000006,"end":46.136}]},{"role":"user","content":"tone. ","words":[{"word":"tone. ","start":46.136,"end":46.37600200000001}]},{"role":"user","content":"When you have finished, please hang up. ","words":[{"word":"When ","start":47.36600000000001,"end":47.606},{"word":"you ","start":47.606,"end":47.766000000000005},{"word":"have ","start":47.766000000000005,"end":47.926},{"word":"finished, ","start":47.926,"end":48.486000000000004},{"word":"please ","start":48.486000000000004,"end":48.806000000000004},{"word":"hang ","start":48.806000000000004,"end":49.04600000000001},{"word":"up. 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Please say the name of the person you are trying to reach, or press one for our general mailbox. ","words":[{"word":"Thank ","start":19.166,"end":19.486},{"word":"you ","start":19.486,"end":19.645999},{"word":"for ","start":19.645999,"end":19.805999},{"word":"calling ","start":19.805999,"end":20.125998},{"word":"Brazos ","start":20.125998,"end":20.605999999999998},{"word":"Seller ","start":20.605999999999998,"end":20.926},{"word":"Law. 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","start":26.026,"end":26.426}]},{"role":"user","content":"Press ","words":[{"word":"Press ","start":27.196,"end":27.596}]},{"role":"tool_call_invocation","tool_call_id":"93b6d73c77808514","name":"press_digit","arguments":"{\"digit_to_press\":\"1\"}","time_sec":27.586,"type":"press_digit"},{"role":"tool_call_result","tool_call_id":"93b6d73c77808514","successful":true,"content":"{\"status\":\"digit pressed\"}","time_sec":27.586},{"role":"user","content":"two to dial by extension. ","words":[{"word":"two ","start":27.596,"end":27.916},{"word":"to ","start":27.916,"end":28.076},{"word":"dial ","start":28.076,"end":28.316},{"word":"by ","start":28.316,"end":28.636},{"word":"extension. 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I’ll wait while the call is being transferred.","words":[{"word":"Thank ","start":37.349,"end":37.674},{"word":"you. ","start":37.674,"end":38.057},{"word":"I’ll ","start":38.10345825195313,"end":38.34745825195313},{"word":"wait ","start":38.34745825195313,"end":38.54545825195312},{"word":"while ","start":38.54545825195312,"end":38.77745825195313},{"word":"the ","start":38.77745825195313,"end":38.88145825195313},{"word":"call ","start":38.88145825195313,"end":39.114458251953124},{"word":"is ","start":39.114458251953124,"end":39.24145825195313},{"word":"being ","start":39.24145825195313,"end":39.45045825195312},{"word":"transferred.","start":39.45045825195312,"end":40.24045825195312}],"metadata":{"response_id":4}},{"role":"user","content":"Please leave a message after the tone. ","words":[{"word":"Please ","start":44.536002,"end":44.856},{"word":"leave ","start":44.856,"end":45.096000000000004},{"word":"a ","start":45.096000000000004,"end":45.256},{"word":"message ","start":45.256,"end":45.496},{"word":"after ","start":45.496,"end":45.896},{"word":"the ","start":45.896,"end":45.976000000000006},{"word":"tone. ","start":45.976000000000006,"end":46.136}]},{"role":"user","content":"tone. ","words":[{"word":"tone. ","start":46.136,"end":46.37600200000001}]},{"role":"user","content":"When you have finished, please hang up. ","words":[{"word":"When ","start":47.36600000000001,"end":47.606},{"word":"you ","start":47.606,"end":47.766000000000005},{"word":"have ","start":47.766000000000005,"end":47.926},{"word":"finished, ","start":47.926,"end":48.486000000000004},{"word":"please ","start":48.486000000000004,"end":48.806000000000004},{"word":"hang ","start":48.806000000000004,"end":49.04600000000001},{"word":"up. 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Skip Logic Accuracy is 100% because the call correctly routed to voicemail and ended without survey questions, following proper skip logic. Verbatim Survey Compliance is 0% since no survey questions were asked. Mandatory Phrase Detection is No because the required phrases were not present due to the call ending early in voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5152,5167,5817,5251,5933,5755,5342,5354],"average":5471.375,"num_requests":8},"tool_calls":[{"tool_call_id":"93b6d73c77808514","name":"press_digit","type":"press_digit","start_time_sec":27.586,"latency_ms":0,"success":true},{"tool_call_id":"cd036e1a9fcc7af9","name":"press_digit","type":"press_digit","start_time_sec":30.981,"latency_ms":0,"success":true},{"tool_call_id":"5fc2edef5fe9ca18","name":"end_call","type":"end_call","start_time_sec":55.116}],"from_number":"+14374657779","to_number":"+16132374000","direction":"outbound"},"event_timestamp":1775535445563}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3876
CALL ID: call_7c3d88e938597861f259e77e16c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:25
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ff14347916cc6ccad3e458fbd02","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cynthia","last_name":"Andersen","full_name":"Cynthia Andersen","contact_id":"475","email":"cynthia@andersenadvantage.com","orgname":"","bloc_notes_ac":"Sept 24 2025 vm\n2026 Apr 02 voicemail reached, message left","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ff14347916cc6ccad3e458fbd02","X-RetellAI-SipTraceId":"call_ff14347916cc6ccad3e458fbd02","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535439640,"end_timestamp":1775535442311,"duration_ms":2671,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.42399998,"end":0.7439999700000001},{"word":"call ","start":0.7439999700000001,"end":0.984},{"word":"has ","start":0.984,"end":1.2239999},{"word":"been ","start":1.2239999,"end":1.3840000000000001},{"word":"forwarded ","start":1.3840000000000001,"end":1.704},{"word":"to ","start":1.704,"end":1.944},{"word":"voicemail. ","start":1.944,"end":2.2640000000000002}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.42399998,"end":0.7439999700000001},{"word":"call ","start":0.7439999700000001,"end":0.984},{"word":"has ","start":0.984,"end":1.2239999},{"word":"been ","start":1.2239999,"end":1.3840000000000001},{"word":"forwarded ","start":1.3840000000000001,"end":1.704},{"word":"to ","start":1.704,"end":1.944},{"word":"voicemail. ","start":1.944,"end":2.2640000000000002}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/049cecb4d616a9676dde61376978ab60acb74b6b297e04020ccc730487cd049c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/049cecb4d616a9676dde61376978ab60acb74b6b297e04020ccc730487cd049c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/049cecb4d616a9676dde61376978ab60acb74b6b297e04020ccc730487cd049c/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":747,"p90":747,"p95":747,"p99":747,"min":747,"max":747,"num":1,"values":[747]},"tts":{"p50":223,"p90":223,"p95":223,"p99":223,"min":223,"max":223,"num":1,"values":[223]},"knowledge_base":{"p50":53,"p90":53,"p95":53,"p99":53,"min":53,"max":53,"num":1,"values":[53]},"asr":{"p50":64,"p90":64,"p95":64,"p99":64,"min":42.625,"max":64,"num":7,"values":[42.625,64,64,64,64,42.625,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to no human answer.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching logic were executed. Verbatim survey compliance and mandatory phrase detection are 0% because no scripted phrases were delivered.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5107],"average":5107,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16025709626","direction":"outbound"},"event_timestamp":1775535446406}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 475
CALL ID: call_ff14347916cc6ccad3e458fbd02
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ef8c44a6067b4ccf4375d2f16c1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Taylor","last_name":"Parrish","full_name":"Taylor Parrish","contact_id":"2096","email":"tparrish@altamed.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ef8c44a6067b4ccf4375d2f16c1","X-RetellAI-SipTraceId":"call_ef8c44a6067b4ccf4375d2f16c1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535439952,"end_timestamp":1775535445406,"duration_ms":5454,"transcript":"User: Thank \nAgent: Hello, may \nUser: you for calling, but Bernice Voorhees is not available. Please leave a message. \n","transcript_object":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.304,"end":1.544}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.123,"end":1.448},{"word":"may ","start":1.448,"end":1.611}],"metadata":{"response_id":0}},{"role":"user","content":"you for calling, but Bernice Voorhees is not available. Please leave a message. ","words":[{"word":"you ","start":1.544,"end":1.704},{"word":"for ","start":1.704,"end":1.944},{"word":"calling, ","start":1.944,"end":2.2640000000000002},{"word":"but ","start":2.2640000000000002,"end":2.584},{"word":"Bernice ","start":2.584,"end":2.984},{"word":"Voorhees ","start":3.074,"end":3.714},{"word":"is ","start":3.714,"end":3.874},{"word":"not ","start":3.874,"end":4.0339998},{"word":"available. ","start":4.0339998,"end":4.514},{"word":"Please ","start":4.514,"end":4.6739996},{"word":"leave ","start":4.6739996,"end":4.914},{"word":"a ","start":4.914,"end":5.074},{"word":"message. ","start":5.074,"end":5.234}]}],"transcript_with_tool_calls":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.304,"end":1.544}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.123,"end":1.448},{"word":"may ","start":1.448,"end":1.611}],"metadata":{"response_id":0}},{"role":"user","content":"you for calling, but Bernice Voorhees is not available. Please leave a message. ","words":[{"word":"you ","start":1.544,"end":1.704},{"word":"for ","start":1.704,"end":1.944},{"word":"calling, ","start":1.944,"end":2.2640000000000002},{"word":"but ","start":2.2640000000000002,"end":2.584},{"word":"Bernice ","start":2.584,"end":2.984},{"word":"Voorhees ","start":3.074,"end":3.714},{"word":"is ","start":3.714,"end":3.874},{"word":"not ","start":3.874,"end":4.0339998},{"word":"available. ","start":4.0339998,"end":4.514},{"word":"Please ","start":4.514,"end":4.6739996},{"word":"leave ","start":4.6739996,"end":4.914},{"word":"a ","start":4.914,"end":5.074},{"word":"message. ","start":5.074,"end":5.234}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/25554ca0c460dc4acea3565d68e2ab0c0dd5c6de4693e3ea6fac5391b57bfd6a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/25554ca0c460dc4acea3565d68e2ab0c0dd5c6de4693e3ea6fac5391b57bfd6a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/25554ca0c460dc4acea3565d68e2ab0c0dd5c6de4693e3ea6fac5391b57bfd6a/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":736,"p90":736,"p95":736,"p99":736,"min":736,"max":736,"num":1,"values":[736]},"tts":{"p50":271,"p90":271,"p95":271,"p99":271,"min":271,"max":271,"num":1,"values":[271]},"knowledge_base":{"p50":83,"p90":83,"p95":83,"p99":83,"min":83,"max":83,"num":1,"values":[83]},"asr":{"p50":21.375,"p90":72.56249999999997,"p95":688.968749999998,"p99":1775.8937499999988,"min":21.312399999999798,"max":2047.625,"num":15,"values":[21.3125,21.3125,21.3125,21.3125,21.375,21.375,21.375,21.375,21.375,21.375,21.375,21.375,2047.625,106.6875,21.312399999999798]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The call reached a voicemail for Bernice Voorhees and no message was left.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening not delivered, no questions asked, no valid outcome, no approved closing.","Official Opening Gate Accuracy":"100%. No official opening spoken to gatekeeper, as call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions asked, so no order violations.","Skip Logic Accuracy":"100%. No branching needed as call was not answered.","Verbatim Survey Compliance":"0%. No survey questions asked, so no compliance.","Mandatory Phrase Detection":"0%. No mandatory phrases detected due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the official opening was not delivered and no survey questions were asked, resulting in no valid outcome or approved closing. Official Opening Gate Accuracy is 100% because the official opening was not spoken to a gatekeeper but call went to voicemail. Survey Order Integrity Score and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey interaction. The call was not answered by a human and ended at voicemail with no message left.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5111],"average":5111,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17143527609","direction":"outbound"},"event_timestamp":1775535450504}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2096
CALL ID: call_ef8c44a6067b4ccf4375d2f16c1
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_bb11d130baa0fbd8f2ef55ba22a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"John","last_name":"Reagan","full_name":"John Reagan","contact_id":"1273","email":"reagan@zendbv.nl","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail screening service, no human contact","extension":"","toronto_current_time":"2026-04-02T18:46:55-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bb11d130baa0fbd8f2ef55ba22a","X-RetellAI-SipTraceId":"call_bb11d130baa0fbd8f2ef55ba22a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535443521,"end_timestamp":1775535449132,"duration_ms":5611,"transcript":"Agent: Hello, may I please speak with John?\nUser: Please leave your message for \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with John?","words":[{"word":"Hello, ","start":1.152,"end":1.465},{"word":"may ","start":1.465,"end":1.616},{"word":"I ","start":1.616,"end":1.686},{"word":"please ","start":1.686,"end":1.918},{"word":"speak ","start":1.918,"end":2.162},{"word":"with ","start":2.162,"end":2.336},{"word":"John?","start":2.336,"end":2.812}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for ","words":[{"word":"Please ","start":3.624,"end":3.944},{"word":"leave ","start":3.944,"end":4.183999999999999},{"word":"your ","start":4.183999999999999,"end":4.343999999999999},{"word":"message ","start":4.343999999999999,"end":4.584},{"word":"for ","start":4.584,"end":4.9039997}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with John?","words":[{"word":"Hello, ","start":1.152,"end":1.465},{"word":"may ","start":1.465,"end":1.616},{"word":"I ","start":1.616,"end":1.686},{"word":"please ","start":1.686,"end":1.918},{"word":"speak ","start":1.918,"end":2.162},{"word":"with ","start":2.162,"end":2.336},{"word":"John?","start":2.336,"end":2.812}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for ","words":[{"word":"Please ","start":3.624,"end":3.944},{"word":"leave ","start":3.944,"end":4.183999999999999},{"word":"your ","start":4.183999999999999,"end":4.343999999999999},{"word":"message ","start":4.343999999999999,"end":4.584},{"word":"for ","start":4.584,"end":4.9039997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/5f35244ef3ad369b268fee78bc47cb4899b224fdc073b94935b51e882586e33a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5f35244ef3ad369b268fee78bc47cb4899b224fdc073b94935b51e882586e33a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5f35244ef3ad369b268fee78bc47cb4899b224fdc073b94935b51e882586e33a/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":765,"p90":765,"p95":765,"p99":765,"min":765,"max":765,"num":1,"values":[765]},"tts":{"p50":236,"p90":236,"p95":236,"p99":236,"min":236,"max":236,"num":1,"values":[236]},"knowledge_base":{"p50":53,"p90":53,"p95":53,"p99":53,"min":53,"max":53,"num":1,"values":[53]},"asr":{"p50":53.3125,"p90":1038.8125,"p95":1515.5625,"p99":1896.9625000000003,"min":21.3125,"max":1992.3125,"num":6,"values":[42.625,21.3125,85.3125,64,1992.3125,21.312600000000202]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The agent called to speak with John but reached voicemail and left a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, message left","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The call did not reach a valid finish state as it ended at voicemail with no conversation.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after attempting to confirm identity, and no gatekeeper was involved.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call ended at voicemail.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is perfect by default.","Mandatory Phrase Detection":"No. The call did not include mandatory phrases such as 'for statistical purposes' or approved closing sentences.","Debug Analytical Variables":"Call Flow Completion Rate is low (10%) because the call ended at voicemail without completing the survey or closing. Official Opening Gate Accuracy is 100% as the agent attempted identity confirmation before the opening. Survey Order Integrity and Skip Logic Accuracy are 100% by default since no survey questions were asked. Verbatim Survey Compliance is 100% by default for the same reason. Mandatory Phrase Detection is No due to absence of required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5081],"average":5081,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17027886888","direction":"outbound"},"event_timestamp":1775535453491}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1273
CALL ID: call_bb11d130baa0fbd8f2ef55ba22a
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:35
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_10d8d99c05adfa6d0181da9c21e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"James","last_name":"Chang","full_name":"James Chang","contact_id":"249","email":"jameschang@jcleadership.net","orgname":"","bloc_notes_ac":"Sept 22 2025 both numbers are not in service\n2026-04-02 Dial no answer, phone: +13013653977","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_10d8d99c05adfa6d0181da9c21e","X-RetellAI-SipTraceId":"call_10d8d99c05adfa6d0181da9c21e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535331220,"end_timestamp":1775535449866,"duration_ms":118646,"transcript":"User: A key to continue. \nUser: Again, press any key to continue. \nUser: Press one to claim a fifty dollar reward. \nUser: What city and state? \nAgent: I’m sorry, could you please clarify your question? Are you asking about AtmanCo, the company I’m calling from?\nUser: Sorry. I didn't get that. City and state, please. \nUser: please. \nAgent: AtmanCo is based in Montreal, Quebec, Canada.\nUser: Sorry. I still didn't get that. City and state, please. \nAgent: Certainly. The city is Montreal, and the province is Quebec, in Canada.\nUser: I'm having some trouble finding that. What city and state? \nAgent: Of course. The city is Montreal, and the province is Quebec. In Canada, we use provinces instead of states.\nUser: Sorry. I didn't get that. City and state, please. \nAgent: No problem. The city is Montreal. The province is Quebec. In Canada, we use provinces instead of states.\nUser: Sorry. I still didn't get that. City and state, please. \nAgent: The city is Montreal. The province is Quebec. In Canada, we do not have states; we have provinces.\nUser: I'm having some trouble finding that. \nUser: We're sorry. We were not able to recognize your listing request. \nAgent: No problem. If you have any other questions or need more information, please let me know.\n","transcript_object":[{"role":"user","content":"A key to continue. ","words":[{"word":"A ","start":0.106,"end":0.34600000000000003},{"word":"key ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"to ","start":0.5860000000000001,"end":0.906},{"word":"continue. ","start":0.906,"end":1.306}]},{"role":"user","content":"Again, press any key to continue. ","words":[{"word":"Again, ","start":4.776,"end":5.0959997},{"word":"press ","start":5.5759997,"end":6.0559997},{"word":"any ","start":6.0559997,"end":6.3759999999999994},{"word":"key ","start":6.3759999999999994,"end":6.6959995999999995},{"word":"to ","start":6.6959995999999995,"end":6.936},{"word":"continue. ","start":6.936,"end":7.2559995}]},{"role":"user","content":"Press one to claim a fifty dollar reward. ","words":[{"word":"Press ","start":12.236,"end":12.716001},{"word":"one ","start":12.716001,"end":12.956},{"word":"to ","start":12.956,"end":13.116},{"word":"claim ","start":13.116,"end":13.356},{"word":"a ","start":13.356,"end":13.516},{"word":"fifty ","start":13.516,"end":13.756000499999999},{"word":"dollar ","start":13.756000499999999,"end":14.076},{"word":"reward. ","start":14.076,"end":14.395999999999999}]},{"role":"user","content":"What city and state? ","words":[{"word":"What ","start":20.576,"end":21.055999},{"word":"city ","start":21.055999,"end":21.376},{"word":"and ","start":21.376,"end":21.536},{"word":"state? ","start":21.536,"end":21.776}]},{"role":"agent","content":"I’m sorry, could you please clarify your question? Are you asking about AtmanCo, the company I’m calling from?","words":[{"word":"I’m ","start":24.545,"end":24.8},{"word":"sorry, ","start":24.8,"end":25.09},{"word":"could ","start":25.09,"end":25.253},{"word":"you ","start":25.253,"end":25.357},{"word":"please ","start":25.357,"end":25.59},{"word":"clarify ","start":25.59,"end":26.008},{"word":"your ","start":26.008,"end":26.147},{"word":"question? ","start":26.147,"end":26.832},{"word":"Are ","start":26.843875,"end":27.040875},{"word":"you ","start":27.040875,"end":27.179875},{"word":"asking ","start":27.179875,"end":27.516875},{"word":"about ","start":27.516875,"end":27.795875},{"word":"AtmanCo, ","start":27.795875,"end":28.387875},{"word":"the ","start":28.387875,"end":28.491875},{"word":"company ","start":28.491875,"end":28.828875},{"word":"I’m ","start":28.828875,"end":28.956875},{"word":"calling ","start":28.956875,"end":29.327875},{"word":"from?","start":29.327875,"end":29.896875}],"metadata":{"response_id":4}},{"role":"user","content":"Sorry. I didn't get that. City and state, please. ","words":[{"word":"Sorry. ","start":32.79600000000001,"end":33.596000000000004},{"word":"I ","start":33.596000000000004,"end":33.756},{"word":"didn't ","start":33.756,"end":34.076},{"word":"get ","start":34.076,"end":34.236000000000004},{"word":"that. ","start":34.236000000000004,"end":34.716},{"word":"City ","start":34.716,"end":35.036},{"word":"and ","start":35.036,"end":35.196000000000005},{"word":"state, ","start":35.196000000000005,"end":35.596000000000004},{"word":"please. ","start":35.596000000000004,"end":35.756}]},{"role":"user","content":"please. ","words":[{"word":"please. ","start":35.756,"end":35.916000000000004}]},{"role":"agent","content":"AtmanCo is based in Montreal, Quebec, Canada.","words":[{"word":"AtmanCo ","start":37.75,"end":38.238},{"word":"is ","start":38.238,"end":38.365},{"word":"based ","start":38.365,"end":38.598},{"word":"in ","start":38.598,"end":38.679},{"word":"Montreal, ","start":38.679,"end":39.097},{"word":"Quebec, ","start":39.097,"end":39.445},{"word":"Canada.","start":39.445,"end":40.13}],"metadata":{"response_id":7}},{"role":"user","content":"Sorry. I still didn't get that. City and state, please. ","words":[{"word":"Sorry. ","start":43.076,"end":43.79600000000001},{"word":"I ","start":43.79600000000001,"end":44.036},{"word":"still ","start":44.036,"end":44.276},{"word":"didn't ","start":44.276,"end":44.596000000000004},{"word":"get ","start":44.596000000000004,"end":44.756},{"word":"that. ","start":44.756,"end":44.996},{"word":"City ","start":45.25600300000001,"end":45.576003},{"word":"and ","start":45.576003,"end":45.816},{"word":"state, ","start":45.816,"end":46.29600000000001},{"word":"please. ","start":46.29600000000001,"end":46.456}]},{"role":"agent","content":"Certainly. The city is Montreal, and the province is Quebec, in Canada.","words":[{"word":"Certainly. 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","start":56.466,"end":57.026},{"word":"What ","start":57.026,"end":57.265998},{"word":"city ","start":57.265998,"end":57.585998000000004},{"word":"and ","start":57.585998000000004,"end":57.745997},{"word":"state? ","start":57.745997,"end":57.905997000000006}]},{"role":"agent","content":"Of course. The city is Montreal, and the province is Quebec. In Canada, we use provinces instead of states.","words":[{"word":"Of ","start":59.909,"end":60.095},{"word":"course. 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","start":69.866,"end":70.026},{"word":"City ","start":70.34599999999999,"end":70.666},{"word":"and ","start":70.666,"end":70.82599499999999},{"word":"state, ","start":70.82599499999999,"end":71.306},{"word":"please. ","start":71.306,"end":71.46599499999999}]},{"role":"agent","content":"No problem. The city is Montreal. The province is Quebec. In Canada, we use provinces instead of states.","words":[{"word":"No ","start":72.754,"end":72.952},{"word":"problem. ","start":72.952,"end":73.602},{"word":"The ","start":73.61366674804688,"end":73.77566674804687},{"word":"city ","start":73.77566674804687,"end":73.98466674804688},{"word":"is ","start":73.98466674804688,"end":74.07766674804688},{"word":"Montreal. ","start":74.07766674804688,"end":74.66966674804688},{"word":"The ","start":74.71579174804687,"end":74.83279174804687},{"word":"province ","start":74.83279174804687,"end":75.26179174804687},{"word":"is ","start":75.26179174804687,"end":75.36679174804688},{"word":"Quebec. 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","words":[{"word":"I'm ","start":95.526,"end":96.006},{"word":"having ","start":96.006,"end":96.246},{"word":"some ","start":96.246,"end":96.48599999999999},{"word":"trouble ","start":96.48599999999999,"end":96.806},{"word":"finding ","start":96.806,"end":97.12599999999999},{"word":"that. ","start":97.12599999999999,"end":97.366}]},{"role":"user","content":"We're sorry. We were not able to recognize your listing request. ","words":[{"word":"We're ","start":100.11600399999999,"end":100.59599999999999},{"word":"sorry. 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","words":[{"word":"A ","start":0.106,"end":0.34600000000000003},{"word":"key ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"to ","start":0.5860000000000001,"end":0.906},{"word":"continue. ","start":0.906,"end":1.306}]},{"role":"user","content":"Again, press any key to continue. ","words":[{"word":"Again, ","start":4.776,"end":5.0959997},{"word":"press ","start":5.5759997,"end":6.0559997},{"word":"any ","start":6.0559997,"end":6.3759999999999994},{"word":"key ","start":6.3759999999999994,"end":6.6959995999999995},{"word":"to ","start":6.6959995999999995,"end":6.936},{"word":"continue. 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","start":14.076,"end":14.395999999999999}]},{"role":"tool_call_invocation","tool_call_id":"b799715f2d122371","name":"press_digit","arguments":"{\"digit_to_press\":\"1\"}","time_sec":18.001,"type":"press_digit"},{"role":"tool_call_result","tool_call_id":"b799715f2d122371","successful":true,"content":"{\"status\":\"digit pressed\"}","time_sec":18.002},{"role":"user","content":"What city and state? ","words":[{"word":"What ","start":20.576,"end":21.055999},{"word":"city ","start":21.055999,"end":21.376},{"word":"and ","start":21.376,"end":21.536},{"word":"state? ","start":21.536,"end":21.776}]},{"role":"agent","content":"I’m sorry, could you please clarify your question? Are you asking about AtmanCo, the company I’m calling from?","words":[{"word":"I’m ","start":24.545,"end":24.8},{"word":"sorry, ","start":24.8,"end":25.09},{"word":"could ","start":25.09,"end":25.253},{"word":"you ","start":25.253,"end":25.357},{"word":"please ","start":25.357,"end":25.59},{"word":"clarify ","start":25.59,"end":26.008},{"word":"your ","start":26.008,"end":26.147},{"word":"question? ","start":26.147,"end":26.832},{"word":"Are ","start":26.843875,"end":27.040875},{"word":"you ","start":27.040875,"end":27.179875},{"word":"asking ","start":27.179875,"end":27.516875},{"word":"about ","start":27.516875,"end":27.795875},{"word":"AtmanCo, ","start":27.795875,"end":28.387875},{"word":"the ","start":28.387875,"end":28.491875},{"word":"company ","start":28.491875,"end":28.828875},{"word":"I’m ","start":28.828875,"end":28.956875},{"word":"calling ","start":28.956875,"end":29.327875},{"word":"from?","start":29.327875,"end":29.896875}],"metadata":{"response_id":4}},{"role":"user","content":"Sorry. I didn't get that. City and state, please. ","words":[{"word":"Sorry. ","start":32.79600000000001,"end":33.596000000000004},{"word":"I ","start":33.596000000000004,"end":33.756},{"word":"didn't ","start":33.756,"end":34.076},{"word":"get ","start":34.076,"end":34.236000000000004},{"word":"that. ","start":34.236000000000004,"end":34.716},{"word":"City ","start":34.716,"end":35.036},{"word":"and ","start":35.036,"end":35.196000000000005},{"word":"state, ","start":35.196000000000005,"end":35.596000000000004},{"word":"please. ","start":35.596000000000004,"end":35.756}]},{"role":"user","content":"please. ","words":[{"word":"please. ","start":35.756,"end":35.916000000000004}]},{"role":"agent","content":"AtmanCo is based in Montreal, Quebec, Canada.","words":[{"word":"AtmanCo ","start":37.75,"end":38.238},{"word":"is ","start":38.238,"end":38.365},{"word":"based ","start":38.365,"end":38.598},{"word":"in ","start":38.598,"end":38.679},{"word":"Montreal, ","start":38.679,"end":39.097},{"word":"Quebec, ","start":39.097,"end":39.445},{"word":"Canada.","start":39.445,"end":40.13}],"metadata":{"response_id":7}},{"role":"user","content":"Sorry. I still didn't get that. City and state, please. ","words":[{"word":"Sorry. ","start":43.076,"end":43.79600000000001},{"word":"I ","start":43.79600000000001,"end":44.036},{"word":"still ","start":44.036,"end":44.276},{"word":"didn't ","start":44.276,"end":44.596000000000004},{"word":"get ","start":44.596000000000004,"end":44.756},{"word":"that. ","start":44.756,"end":44.996},{"word":"City ","start":45.25600300000001,"end":45.576003},{"word":"and ","start":45.576003,"end":45.816},{"word":"state, ","start":45.816,"end":46.29600000000001},{"word":"please. ","start":46.29600000000001,"end":46.456}]},{"role":"agent","content":"Certainly. The city is Montreal, and the province is Quebec, in Canada.","words":[{"word":"Certainly. ","start":47.81,"end":48.576},{"word":"The ","start":48.622375,"end":48.750375},{"word":"city ","start":48.750375,"end":49.029375},{"word":"is ","start":49.029375,"end":49.145375},{"word":"Montreal, ","start":49.145375,"end":49.714375},{"word":"and ","start":49.714375,"end":49.830375},{"word":"the ","start":49.830375,"end":49.923375},{"word":"province ","start":49.923375,"end":50.317375},{"word":"is ","start":50.317375,"end":50.434375},{"word":"Quebec, ","start":50.434375,"end":50.828375},{"word":"in ","start":50.828375,"end":50.956375},{"word":"Canada.","start":50.956375,"end":51.641375}],"metadata":{"response_id":8}},{"role":"user","content":"I'm having some trouble finding that. What city and state? ","words":[{"word":"I'm ","start":54.86600000000001,"end":55.265998},{"word":"having ","start":55.265998,"end":55.506},{"word":"some ","start":55.506,"end":55.745997},{"word":"trouble ","start":55.745997,"end":56.065997},{"word":"finding ","start":56.065997,"end":56.466},{"word":"that. ","start":56.466,"end":57.026},{"word":"What ","start":57.026,"end":57.265998},{"word":"city ","start":57.265998,"end":57.585998000000004},{"word":"and ","start":57.585998000000004,"end":57.745997},{"word":"state? ","start":57.745997,"end":57.905997000000006}]},{"role":"agent","content":"Of course. The city is Montreal, and the province is Quebec. In Canada, we use provinces instead of states.","words":[{"word":"Of ","start":59.909,"end":60.095},{"word":"course. 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","start":62.32391674804688,"end":62.927916748046876},{"word":"In ","start":62.93945825195313,"end":63.159458251953126},{"word":"Canada, ","start":63.159458251953126,"end":63.60045825195313},{"word":"we ","start":63.60045825195313,"end":63.763458251953125},{"word":"use ","start":63.763458251953125,"end":63.949458251953125},{"word":"provinces ","start":63.949458251953125,"end":64.50645825195312},{"word":"instead ","start":64.50645825195312,"end":64.81945825195312},{"word":"of ","start":64.81945825195312,"end":64.92445825195313},{"word":"states.","start":64.92445825195313,"end":65.66745825195312}],"metadata":{"response_id":9}},{"role":"user","content":"Sorry. I didn't get that. City and state, please. ","words":[{"word":"Sorry. ","start":68.426,"end":69.226},{"word":"I ","start":69.226,"end":69.386},{"word":"didn't ","start":69.386,"end":69.706},{"word":"get ","start":69.706,"end":69.866},{"word":"that. ","start":69.866,"end":70.026},{"word":"City ","start":70.34599999999999,"end":70.666},{"word":"and ","start":70.666,"end":70.82599499999999},{"word":"state, ","start":70.82599499999999,"end":71.306},{"word":"please. ","start":71.306,"end":71.46599499999999}]},{"role":"agent","content":"No problem. The city is Montreal. The province is Quebec. In Canada, we use provinces instead of states.","words":[{"word":"No ","start":72.754,"end":72.952},{"word":"problem. ","start":72.952,"end":73.602},{"word":"The ","start":73.61366674804688,"end":73.77566674804687},{"word":"city ","start":73.77566674804687,"end":73.98466674804688},{"word":"is ","start":73.98466674804688,"end":74.07766674804688},{"word":"Montreal. ","start":74.07766674804688,"end":74.66966674804688},{"word":"The ","start":74.71579174804687,"end":74.83279174804687},{"word":"province ","start":74.83279174804687,"end":75.26179174804687},{"word":"is ","start":75.26179174804687,"end":75.36679174804688},{"word":"Quebec. ","start":75.36679174804688,"end":76.01679174804687},{"word":"In ","start":76.06254174804687,"end":76.22554174804688},{"word":"Canada, ","start":76.22554174804688,"end":76.68954174804688},{"word":"we ","start":76.68954174804688,"end":76.86454174804688},{"word":"use ","start":76.86454174804688,"end":77.07354174804688},{"word":"provinces ","start":77.07354174804688,"end":77.63054174804688},{"word":"instead ","start":77.63054174804688,"end":77.97854174804688},{"word":"of ","start":77.97854174804688,"end":78.08354174804687},{"word":"states.","start":78.08354174804687,"end":78.75654174804687}],"metadata":{"response_id":10}},{"role":"user","content":"Sorry. I still didn't get that. City and state, please. ","words":[{"word":"Sorry. ","start":82.196,"end":82.836},{"word":"I ","start":82.836,"end":83.07599499999999},{"word":"still ","start":83.07599499999999,"end":83.395995},{"word":"didn't ","start":83.395995,"end":83.636},{"word":"get ","start":83.636,"end":83.79599999999999},{"word":"that. ","start":83.79599999999999,"end":83.956},{"word":"City ","start":84.286,"end":84.68599999999999},{"word":"and ","start":84.68599999999999,"end":84.84599999999999},{"word":"state, ","start":84.84599999999999,"end":85.326},{"word":"please. ","start":85.326,"end":85.48599999999999}]},{"role":"agent","content":"The city is Montreal. The province is Quebec. In Canada, we do not have states; we have provinces.","words":[{"word":"The ","start":86.913,"end":87.075},{"word":"city ","start":87.075,"end":87.319},{"word":"is ","start":87.319,"end":87.435},{"word":"Montreal. 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","words":[{"word":"I'm ","start":95.526,"end":96.006},{"word":"having ","start":96.006,"end":96.246},{"word":"some ","start":96.246,"end":96.48599999999999},{"word":"trouble ","start":96.48599999999999,"end":96.806},{"word":"finding ","start":96.806,"end":97.12599999999999},{"word":"that. ","start":97.12599999999999,"end":97.366}]},{"role":"user","content":"We're sorry. We were not able to recognize your listing request. ","words":[{"word":"We're ","start":100.11600399999999,"end":100.59599999999999},{"word":"sorry. 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The user repeatedly expressed difficulty understanding or receiving the information. The call ended without resolution as the user hung up.","in_voicemail":false,"user_sentiment":"Negative","call_successful":false,"custom_analysis_data":{"int_code":"18","bloc_notes":"2026 Apr 06 call ended with user confusion about city and state information","call_summary_title":"User confusion on city and state info","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"50%. The official opening was not clearly delivered (-20%), some questions were asked but the conversation did not reach a valid finish state, no approved closing was spoken, but a valid outcome was assigned (+5%).","Official Opening Gate Accuracy":"0%. The official opening was not clearly spoken after identity confirmation, and the agent did not confirm identity properly before opening.","Survey Order Integrity Score":"100%. No survey questions were asked out of order as the call did not proceed to survey questions.","Skip Logic Accuracy":"100%. The call flow followed logical branching given the user's responses and confusion.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with survey wording.","Mandatory Phrase Detection":"No. The required phrases such as 'for statistical purposes' and approved closing sentence were not detected.","Debug Analytical Variables":"Call Flow Completion Rate was reduced due to lack of official opening and no approved closing, but a valid outcome was assigned. Official Opening Gate Accuracy was zero because the agent did not confirm identity before speaking the official opening. Survey Order Integrity and Skip Logic Accuracy were perfect as no survey questions were asked or skipped incorrectly. Verbatim Survey Compliance was zero due to no survey questions asked. Mandatory Phrase Detection was negative as required phrases were missing.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5105,5097,5108,5167,5218,6311,6317,6322,6388,6422,6465,6508,6544,6054],"average":5930.428571428572,"num_requests":14},"tool_calls":[{"tool_call_id":"b75c40a2073604f4","name":"press_digit","type":"press_digit","start_time_sec":8.874,"latency_ms":0,"success":true},{"tool_call_id":"b799715f2d122371","name":"press_digit","type":"press_digit","start_time_sec":18.001,"latency_ms":0.9999999999976694,"success":true}],"from_number":"+14374657779","to_number":"+13013653977","direction":"outbound"},"event_timestamp":1775535456162}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 249
CALL ID: call_10d8d99c05adfa6d0181da9c21e
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:41
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ac168633887b07f7e5b7de25730","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Julie","last_name":"Keo","full_name":"Julie Keo","contact_id":"2768","email":"jkeo@csustan.edu","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:46:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ac168633887b07f7e5b7de25730","X-RetellAI-SipTraceId":"call_ac168633887b07f7e5b7de25730","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535450199,"end_timestamp":1775535454583,"duration_ms":4384,"transcript":"Agent: Hello, \nUser: Julie Keogh. \nUser: Is not \nAgent: Hello, am I speaking \nUser: available. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.059,"end":1.465}],"metadata":{"response_id":0}},{"role":"user","content":"Julie Keogh. ","words":[{"word":"Julie ","start":0.777,"end":1.0969999},{"word":"Keogh. ","start":1.0969999,"end":1.6569999999999998}]},{"role":"user","content":"Is not ","words":[{"word":"Is ","start":3.4570000000000003,"end":3.697},{"word":"not ","start":3.697,"end":3.857}]},{"role":"agent","content":"Hello, am I speaking ","words":[{"word":"Hello, ","start":3.191,"end":3.493},{"word":"am ","start":3.493,"end":3.632},{"word":"I ","start":3.632,"end":3.702},{"word":"speaking ","start":3.702,"end":4.004}],"metadata":{"response_id":1}},{"role":"user","content":"available. ","words":[{"word":"available. ","start":3.857,"end":4.1770000000000005}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.059,"end":1.465}],"metadata":{"response_id":0}},{"role":"user","content":"Julie Keogh. ","words":[{"word":"Julie ","start":0.777,"end":1.0969999},{"word":"Keogh. ","start":1.0969999,"end":1.6569999999999998}]},{"role":"user","content":"Is not ","words":[{"word":"Is ","start":3.4570000000000003,"end":3.697},{"word":"not ","start":3.697,"end":3.857}]},{"role":"agent","content":"Hello, am I speaking ","words":[{"word":"Hello, ","start":3.191,"end":3.493},{"word":"am ","start":3.493,"end":3.632},{"word":"I ","start":3.632,"end":3.702},{"word":"speaking ","start":3.702,"end":4.004}],"metadata":{"response_id":1}},{"role":"user","content":"available. ","words":[{"word":"available. ","start":3.857,"end":4.1770000000000005}]}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/347426baf3fc8173fb99b05aee6bcd2e9c27fecc79482fb4a6fa764c98be055a/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/347426baf3fc8173fb99b05aee6bcd2e9c27fecc79482fb4a6fa764c98be055a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/347426baf3fc8173fb99b05aee6bcd2e9c27fecc79482fb4a6fa764c98be055a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/347426baf3fc8173fb99b05aee6bcd2e9c27fecc79482fb4a6fa764c98be055a/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":679,"p90":734.2,"p95":741.1,"p99":746.62,"min":610,"max":748,"num":2,"values":[610,748]},"e2e":{"p50":1418,"p90":1418,"p95":1418,"p99":1418,"min":1418,"max":1418,"num":1,"values":[1418]},"tts":{"p50":263.5,"p90":291.1,"p95":294.55,"p99":297.31,"min":229,"max":298,"num":2,"values":[298,229]},"knowledge_base":{"p50":42,"p90":46.8,"p95":47.4,"p99":47.88,"min":38,"max":48,"num":3,"values":[38,42,48]},"asr":{"p50":10.656365000000164,"p90":42.624984999999924,"p95":42.62499249999996,"p99":42.62499849999999,"min":0.00009999999974752427,"max":42.625,"num":6,"values":[42.62496999999985,21.312529999999924,42.625,0.00009999999974752427,0.00010000000020227162,0.00020000000040454324]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Julie Keogh, but it ended quickly with the agent reaching voicemail and no conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no conversation","call_summary_title":"Voicemail reached, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken due to voicemail.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation, and the call was not answered by a human.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing was possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so the official opening was not delivered (-20%), no survey questions were asked (-0% for order violations as none occurred), no valid outcome was assigned (+0%), and no approved closing was spoken (+0%). The official opening gate accuracy is 0% because the opening was not spoken after identity confirmation and the call was not answered by a human. Survey order integrity and skip logic accuracy are 100% by default as no questions were asked or branching logic applied. Verbatim survey compliance and mandatory phrase detection are 0% due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5097,5093],"average":5095,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+12096673746","direction":"outbound"},"event_timestamp":1775535462457}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2768
CALL ID: call_ac168633887b07f7e5b7de25730
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:42
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_085268b40509209fdb821eeaa3a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Thomas","last_name":"Bria","full_name":"Thomas Bria","contact_id":"2246","email":"tbria@altamed.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:01-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_085268b40509209fdb821eeaa3a","X-RetellAI-SipTraceId":"call_085268b40509209fdb821eeaa3a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535455260,"end_timestamp":1775535458130,"duration_ms":2870,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.5680000000000001,"end":0.888},{"word":"call ","start":0.888,"end":1.1280000000000001},{"word":"has ","start":1.1280000000000001,"end":1.4480001},{"word":"been ","start":1.4480001,"end":1.6079999},{"word":"forwarded ","start":1.6079999,"end":2.008},{"word":"to ","start":2.008,"end":2.1679999},{"word":"voicemail. ","start":2.1679999,"end":2.568}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.5680000000000001,"end":0.888},{"word":"call ","start":0.888,"end":1.1280000000000001},{"word":"has ","start":1.1280000000000001,"end":1.4480001},{"word":"been ","start":1.4480001,"end":1.6079999},{"word":"forwarded ","start":1.6079999,"end":2.008},{"word":"to ","start":2.008,"end":2.1679999},{"word":"voicemail. ","start":2.1679999,"end":2.568}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d16a1f704cbf1e8c11b0e14dc6a075808c8e45c63c3d252b5916b4d00d116aee/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d16a1f704cbf1e8c11b0e14dc6a075808c8e45c63c3d252b5916b4d00d116aee/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d16a1f704cbf1e8c11b0e14dc6a075808c8e45c63c3d252b5916b4d00d116aee/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":680,"p90":680,"p95":680,"p99":680,"min":680,"max":680,"num":1,"values":[680]},"tts":{"p50":225,"p90":225,"p95":225,"p99":225,"min":225,"max":225,"num":1,"values":[225]},"knowledge_base":{"p50":57,"p90":57,"p95":57,"p99":57,"min":57,"max":57,"num":1,"values":[57]},"asr":{"p50":0,"p90":10.656309999999849,"p95":15.984454999999798,"p99":20.24697099999976,"min":0,"max":21.312599999999748,"num":6,"values":[0.000019999999949504854,0,0,0,0,21.312599999999748]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation with a human.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached and no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected as the call went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% due to no spoken content from the agent to a human. Overall, the call was unsuccessful due to no human contact and immediate voicemail reach.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5084],"average":5084,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12672949448","direction":"outbound"},"event_timestamp":1775535462933}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2246
CALL ID: call_085268b40509209fdb821eeaa3a
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:17:57
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_4ac8e36c0d46d2d734987471cc6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leif","last_name":"Wennerstrom","full_name":"Leif Wennerstrom","contact_id":"2342","email":"leif.wennerstrom@dialpad.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:54:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4ac8e36c0d46d2d734987471cc6","X-RetellAI-SipTraceId":"call_4ac8e36c0d46d2d734987471cc6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535468809,"end_timestamp":1775535473704,"duration_ms":4895,"transcript":"Agent: Hello, \nUser: Hi. This is Lee Flenerstrom. You've reached my voice mail. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.714,"end":2.144}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Lee Flenerstrom. You've reached my voice mail. ","words":[{"word":"Hi. ","start":1.7110001,"end":2.111},{"word":"This ","start":2.111,"end":2.1910000000000003},{"word":"is ","start":2.1910000000000003,"end":2.351},{"word":"Lee ","start":2.351,"end":2.591},{"word":"Flenerstrom. ","start":2.591,"end":3.551},{"word":"You've ","start":3.551,"end":3.8710002},{"word":"reached ","start":3.8710002,"end":4.031},{"word":"my ","start":4.031,"end":4.191},{"word":"voice ","start":4.191,"end":4.431},{"word":"mail. ","start":4.431,"end":4.590999999999999}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.714,"end":2.144}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Lee Flenerstrom. You've reached my voice mail. ","words":[{"word":"Hi. ","start":1.7110001,"end":2.111},{"word":"This ","start":2.111,"end":2.1910000000000003},{"word":"is ","start":2.1910000000000003,"end":2.351},{"word":"Lee ","start":2.351,"end":2.591},{"word":"Flenerstrom. ","start":2.591,"end":3.551},{"word":"You've ","start":3.551,"end":3.8710002},{"word":"reached ","start":3.8710002,"end":4.031},{"word":"my ","start":4.031,"end":4.191},{"word":"voice ","start":4.191,"end":4.431},{"word":"mail. ","start":4.431,"end":4.590999999999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/2c92aa77b446d1256ad749e549766e3fb9d0af6716add04b5db7b1f88ae85101/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/2c92aa77b446d1256ad749e549766e3fb9d0af6716add04b5db7b1f88ae85101/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/2c92aa77b446d1256ad749e549766e3fb9d0af6716add04b5db7b1f88ae85101/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1378,"p90":1378,"p95":1378,"p99":1378,"min":1378,"max":1378,"num":1,"values":[1378]},"tts":{"p50":220,"p90":220,"p95":220,"p99":220,"min":220,"max":220,"num":1,"values":[220]},"knowledge_base":{"p50":46,"p90":52.4,"p95":53.2,"p99":53.84,"min":42,"max":54,"num":3,"values":[54,42,46]},"asr":{"p50":0.00009999999974752427,"p90":25.575000000000166,"p95":34.100000000000534,"p99":40.92000000000084,"min":0,"max":42.62500000000091,"num":9,"values":[0,0,0.00009999999974752427,0.00010000000020227162,21.3125,0.00019999999949504854,0,0,42.62500000000091]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was made to Lee Flenerstrom but went to voicemail without leaving a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. The official opening was not delivered as the call was not answered by the intended contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no conversation or survey was conducted. Official opening gate accuracy is 0% because the agent did not speak the official opening after identity confirmation. Survey order integrity is 0% as no questions were asked. Skip logic accuracy is 0% due to no branching. Verbatim survey compliance is 0% as no survey was conducted. Mandatory phrase detection is 0% because no phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5153],"average":5153,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12144171044","direction":"outbound"},"event_timestamp":1775535478558}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2342
CALL ID: call_4ac8e36c0d46d2d734987471cc6
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:00
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ae841f862e09dfa45a3eaacc933","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Riaz","last_name":"Hamir","full_name":"Riaz Hamir","contact_id":"2991","email":"rhamir@suncor.com","orgname":"","bloc_notes_ac":"Nov 28 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:32:58-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ae841f862e09dfa45a3eaacc933","X-RetellAI-SipTraceId":"call_ae841f862e09dfa45a3eaacc933","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535473393,"end_timestamp":1775535476732,"duration_ms":3339,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.267,"end":0.5870000000000001},{"word":"person ","start":0.5870000000000001,"end":0.82699995},{"word":"you ","start":0.82699995,"end":1.067},{"word":"are ","start":1.067,"end":1.2269998999999998},{"word":"trying ","start":1.2269998999999998,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.6269999},{"word":"reach ","start":1.6269999,"end":1.8669999},{"word":"is ","start":1.8669999,"end":2.1869998},{"word":"currently ","start":2.1869998,"end":2.507},{"word":"unavailable. ","start":2.507,"end":3.067}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.267,"end":0.5870000000000001},{"word":"person ","start":0.5870000000000001,"end":0.82699995},{"word":"you ","start":0.82699995,"end":1.067},{"word":"are ","start":1.067,"end":1.2269998999999998},{"word":"trying ","start":1.2269998999999998,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.6269999},{"word":"reach ","start":1.6269999,"end":1.8669999},{"word":"is ","start":1.8669999,"end":2.1869998},{"word":"currently ","start":2.1869998,"end":2.507},{"word":"unavailable. 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The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as no conversation took place.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or task completion. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of interaction. Overall, the call was unsuccessful due to no human contact.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5109],"average":5109,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14032963066","direction":"outbound"},"event_timestamp":1775535481172}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2991
CALL ID: call_ae841f862e09dfa45a3eaacc933
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:05
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 597
CALL ID: call_d56b761b14b616fa94b95846508
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:08
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a3a9fb49009c6002e42f672c913","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrew","last_name":"Yoon","full_name":"Andrew Yoon","contact_id":"2222","email":"ayoon@altamed.org","orgname":"","bloc_notes_ac":"Nov 18 2025 vm   Nov 24 2025 vm","extension":"","toronto_current_time":"2026-04-02T17:45:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a3a9fb49009c6002e42f672c913","X-RetellAI-SipTraceId":"call_a3a9fb49009c6002e42f672c913","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"not_connected","start_timestamp":1775535489496,"end_timestamp":1775535489496,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/0269272f98e8c1b54c2cae84708d2913f14a79d95c81d1e97b189c4437ff7672/public.log","disconnection_reason":"telephony_provider_unavailable","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+19493721144","direction":"outbound"},"event_timestamp":1775535489906}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2222
CALL ID: call_a3a9fb49009c6002e42f672c913
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:09
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a3da374ee8bcef953f69462011c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Karen","last_name":"Fascenda","full_name":"Karen Fascenda","contact_id":"3022","email":"karen.fascenda@udemy.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:54:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a3da374ee8bcef953f69462011c","X-RetellAI-SipTraceId":"call_a3da374ee8bcef953f69462011c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535434520,"end_timestamp":1775535485903,"duration_ms":51383,"transcript":"Agent: Hello, may \nUser: Hi. If you record your name and reason for calling. I'll see if this person is available. \nAgent: Of course.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Karen regarding an invitation to a complimentary HR webinar. Thank you.\nUser: Thanks. Please stay on the line. \nAgent: Thank you, I’ll hold.\nAgent: Just checking in—am I still on the line with you?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.085,"end":1.387},{"word":"may ","start":1.387,"end":1.561}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. If you record your name and reason for calling. I'll see if this person is available. ","words":[{"word":"Hi. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3022
CALL ID: call_a3da374ee8bcef953f69462011c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:10
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ae841f862e09dfa45a3eaacc933","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Riaz","last_name":"Hamir","full_name":"Riaz Hamir","contact_id":"2991","email":"rhamir@suncor.com","orgname":"","bloc_notes_ac":"Nov 28 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:32:58-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ae841f862e09dfa45a3eaacc933","X-RetellAI-SipTraceId":"call_ae841f862e09dfa45a3eaacc933","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535473393,"end_timestamp":1775535476732,"duration_ms":3339,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.267,"end":0.5870000000000001},{"word":"person ","start":0.5870000000000001,"end":0.82699995},{"word":"you ","start":0.82699995,"end":1.067},{"word":"are ","start":1.067,"end":1.2269998999999998},{"word":"trying ","start":1.2269998999999998,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.6269999},{"word":"reach ","start":1.6269999,"end":1.8669999},{"word":"is ","start":1.8669999,"end":2.1869998},{"word":"currently ","start":2.1869998,"end":2.507},{"word":"unavailable. ","start":2.507,"end":3.067}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.267,"end":0.5870000000000001},{"word":"person ","start":0.5870000000000001,"end":0.82699995},{"word":"you ","start":0.82699995,"end":1.067},{"word":"are ","start":1.067,"end":1.2269998999999998},{"word":"trying ","start":1.2269998999999998,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.6269999},{"word":"reach ","start":1.6269999,"end":1.8669999},{"word":"is ","start":1.8669999,"end":2.1869998},{"word":"currently ","start":2.1869998,"end":2.507},{"word":"unavailable. 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The call did not reach a valid finish state as no conversation occurred and the call ended at voicemail.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as no conversation took place.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or task completion. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of interaction. Overall, the call was unsuccessful due to no human contact.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5109],"average":5109,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14032963066","direction":"outbound"},"event_timestamp":1775535481172}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2991
CALL ID: call_ae841f862e09dfa45a3eaacc933
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:16
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 597
CALL ID: call_d56b761b14b616fa94b95846508
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:19
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a3a9fb49009c6002e42f672c913","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrew","last_name":"Yoon","full_name":"Andrew Yoon","contact_id":"2222","email":"ayoon@altamed.org","orgname":"","bloc_notes_ac":"Nov 18 2025 vm   Nov 24 2025 vm","extension":"","toronto_current_time":"2026-04-02T17:45:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a3a9fb49009c6002e42f672c913","X-RetellAI-SipTraceId":"call_a3a9fb49009c6002e42f672c913","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"not_connected","start_timestamp":1775535489496,"end_timestamp":1775535489496,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/0269272f98e8c1b54c2cae84708d2913f14a79d95c81d1e97b189c4437ff7672/public.log","disconnection_reason":"telephony_provider_unavailable","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+19493721144","direction":"outbound"},"event_timestamp":1775535489906}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2222
CALL ID: call_a3a9fb49009c6002e42f672c913
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:19
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a3da374ee8bcef953f69462011c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Karen","last_name":"Fascenda","full_name":"Karen Fascenda","contact_id":"3022","email":"karen.fascenda@udemy.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:54:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a3da374ee8bcef953f69462011c","X-RetellAI-SipTraceId":"call_a3da374ee8bcef953f69462011c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535434520,"end_timestamp":1775535485903,"duration_ms":51383,"transcript":"Agent: Hello, may \nUser: Hi. If you record your name and reason for calling. I'll see if this person is available. \nAgent: Of course.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Karen regarding an invitation to a complimentary HR webinar. Thank you.\nUser: Thanks. Please stay on the line. \nAgent: Thank you, I’ll hold.\nAgent: Just checking in—am I still on the line with you?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.085,"end":1.387},{"word":"may ","start":1.387,"end":1.561}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. If you record your name and reason for calling. I'll see if this person is available. ","words":[{"word":"Hi. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3022
CALL ID: call_a3da374ee8bcef953f69462011c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:26
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b53eb0d2be20e09d2693116a019","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Arar","last_name":"Abohaija","full_name":"Arar Abohaija","contact_id":"351","email":"arar.abohaija@medstataz.com","orgname":"","bloc_notes_ac":"-1hr\r\nSept 22 2025 vm","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b53eb0d2be20e09d2693116a019","X-RetellAI-SipTraceId":"call_b53eb0d2be20e09d2693116a019","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535505502,"end_timestamp":1775535505913,"duration_ms":411,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d05f5ce225a5c2c3efb5c5d6aea3ee937c8dab7c207064b6d277542959d99e75/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d05f5ce225a5c2c3efb5c5d6aea3ee937c8dab7c207064b6d277542959d99e75/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d05f5ce225a5c2c3efb5c5d6aea3ee937c8dab7c207064b6d277542959d99e75/public.log","disconnection_reason":"user_hangup","latency":{},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.0916667},{"product":"short_call_surcharge","cost":2.4000000000000004},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.0666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.1125},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0083333}],"total_duration_seconds":1,"total_duration_unit_price":3.1791667,"combined_cost":3.1791667},"call_analysis":{"call_summary":"No conversation happened.","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","llm_token_usage":{"values":[5166],"average":5166,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14699955561","direction":"outbound"},"event_timestamp":1775535507215}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 351
CALL ID: call_b53eb0d2be20e09d2693116a019
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:26
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_608eec9cc8867d494d85c7c255c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deanna","last_name":"Jensen","full_name":"Deanna Jensen","contact_id":"229","email":"deanna@getproxyva.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_608eec9cc8867d494d85c7c255c","X-RetellAI-SipTraceId":"call_608eec9cc8867d494d85c7c255c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535499457,"end_timestamp":1775535502853,"duration_ms":3396,"transcript":"Agent: Hello, may I \nUser: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.045,"end":1.347},{"word":"may ","start":1.347,"end":1.475},{"word":"I ","start":1.475,"end":1.544}],"metadata":{"response_id":0}},{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.984,"end":1.304},{"word":"call ","start":1.304,"end":1.544},{"word":"has ","start":1.544,"end":1.784},{"word":"been ","start":1.784,"end":1.944},{"word":"forwarded ","start":1.944,"end":2.2640000000000002},{"word":"to ","start":2.2640000000000002,"end":2.504},{"word":"voicemail. ","start":2.504,"end":2.9039999}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.045,"end":1.347},{"word":"may ","start":1.347,"end":1.475},{"word":"I ","start":1.475,"end":1.544}],"metadata":{"response_id":0}},{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.984,"end":1.304},{"word":"call ","start":1.304,"end":1.544},{"word":"has ","start":1.544,"end":1.784},{"word":"been ","start":1.784,"end":1.944},{"word":"forwarded ","start":1.944,"end":2.2640000000000002},{"word":"to ","start":2.2640000000000002,"end":2.504},{"word":"voicemail. 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Survey Order Integrity and Skip Logic Accuracy are 100% as no questions or branching occurred. Verbatim Survey Compliance is 100% by default due to no questions asked. Mandatory Phrase Detection is No because no phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5091],"average":5091,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18013620772","direction":"outbound"},"event_timestamp":1775535507598}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 229
CALL ID: call_608eec9cc8867d494d85c7c255c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:26
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_853b6c67f68dd328cc5a447982c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shauna","last_name":"Yohemas","full_name":"Shauna Yohemas","contact_id":"2909","email":"shauna.yohemas@norquest.ca","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 VM\n2026 Apr 02 call answered by automated system, no human reached","extension":"","toronto_current_time":"2026-04-02T17:33:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_853b6c67f68dd328cc5a447982c","X-RetellAI-SipTraceId":"call_853b6c67f68dd328cc5a447982c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535497194,"end_timestamp":1775535504125,"duration_ms":6931,"transcript":"Agent: Hello, may I please speak with \nUser: Your call has been answered by Avaya IP Office. Extension \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.32,"end":1.715},{"word":"may ","start":1.715,"end":1.889},{"word":"I ","start":1.889,"end":1.97},{"word":"please ","start":1.97,"end":2.202},{"word":"speak ","start":2.202,"end":2.435},{"word":"with ","start":2.435,"end":2.586}],"metadata":{"response_id":0}},{"role":"user","content":"Your call has been answered by Avaya IP Office. Extension ","words":[{"word":"Your ","start":2.4249999,"end":2.6649998999999998},{"word":"call ","start":2.6649998999999998,"end":2.9049999},{"word":"has ","start":3.045,"end":3.205},{"word":"been ","start":3.205,"end":3.3649999999999998},{"word":"answered ","start":3.3649999999999998,"end":3.6849998},{"word":"by ","start":3.6849998,"end":3.925},{"word":"Avaya ","start":3.925,"end":4.405},{"word":"IP ","start":4.405,"end":4.884999700000001},{"word":"Office. 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Extension ","words":[{"word":"Your ","start":2.4249999,"end":2.6649998999999998},{"word":"call ","start":2.6649998999999998,"end":2.9049999},{"word":"has ","start":3.045,"end":3.205},{"word":"been ","start":3.205,"end":3.3649999999999998},{"word":"answered ","start":3.3649999999999998,"end":3.6849998},{"word":"by ","start":3.6849998,"end":3.925},{"word":"Avaya ","start":3.925,"end":4.405},{"word":"IP ","start":4.405,"end":4.884999700000001},{"word":"Office. 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The call was unsuccessful and no human was reached.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5152],"average":5152,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17804799276","direction":"outbound"},"event_timestamp":1775535507565}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2909
CALL ID: call_853b6c67f68dd328cc5a447982c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:27
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5af56db52e79481c3254b1253ec","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Astrid","last_name":"Wolf","full_name":"Astrid Wolf","contact_id":"2177","email":"awolf@enmax.com","orgname":"","bloc_notes_ac":"ATM / 28 November 2025 Not interested\n2026 Apr 02 voicemail reached, message left","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5af56db52e79481c3254b1253ec","X-RetellAI-SipTraceId":"call_5af56db52e79481c3254b1253ec","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535496055,"end_timestamp":1775535503726,"duration_ms":7671,"transcript":"Agent: Hello, may I please speak \nUser: Hi. You've reached \nAgent: with Astrid?\nUser: the voice mail of Terry Aiken, building management adviser with MX Corporation. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":1.086,"end":1.539},{"word":"may ","start":1.539,"end":1.713},{"word":"I ","start":1.713,"end":1.794},{"word":"please ","start":1.794,"end":2.038},{"word":"speak ","start":2.038,"end":2.27}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached ","words":[{"word":"Hi. ","start":2.4279999,"end":2.748},{"word":"You've ","start":2.748,"end":2.988},{"word":"reached ","start":2.988,"end":3.068}]},{"role":"agent","content":"with Astrid?","words":[{"word":"with ","start":2.27,"end":2.433},{"word":"Astrid?","start":2.433,"end":3.083}],"metadata":{"response_id":0}},{"role":"user","content":"the voice mail of Terry Aiken, building management adviser with MX Corporation. 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Skip logic accuracy is 0% due to no branching or survey flow. Verbatim survey compliance is 0% as no scripted phrases were delivered. Mandatory phrase detection is 0% because the call ended at voicemail with no phrases spoken.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5092],"average":5092,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14035143576","direction":"outbound"},"event_timestamp":1775535508019}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2177
CALL ID: call_5af56db52e79481c3254b1253ec
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f3848df3068d3a35fc869b17e04","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Leslie","last_name":"Bodine","full_name":"Leslie Bodine","contact_id":"2508","email":"lbodine@svb.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:54:44-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f3848df3068d3a35fc869b17e04","X-RetellAI-SipTraceId":"call_f3848df3068d3a35fc869b17e04","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535503558,"end_timestamp":1775535505626,"duration_ms":2068,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.026,"end":0.34600000000000003},{"word":"call ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"has ","start":0.5860000000000001,"end":0.82599995},{"word":"been ","start":0.82599995,"end":0.986},{"word":"forwarded ","start":0.986,"end":1.306},{"word":"to ","start":1.306,"end":1.546},{"word":"voice ","start":1.546,"end":1.706},{"word":"mail. ","start":1.706,"end":1.8659999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.026,"end":0.34600000000000003},{"word":"call ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"has ","start":0.5860000000000001,"end":0.82599995},{"word":"been ","start":0.82599995,"end":0.986},{"word":"forwarded ","start":0.986,"end":1.306},{"word":"to ","start":1.306,"end":1.546},{"word":"voice ","start":1.546,"end":1.706},{"word":"mail. ","start":1.706,"end":1.8659999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7ac8443a182c22d4700d5a1d689bb9d1d2b53774119e87834325b60f816b6a8d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7ac8443a182c22d4700d5a1d689bb9d1d2b53774119e87834325b60f816b6a8d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7ac8443a182c22d4700d5a1d689bb9d1d2b53774119e87834325b60f816b6a8d/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":72,"p90":72,"p95":72,"p99":72,"min":72,"max":72,"num":1,"values":[72]},"asr":{"p50":21.3125,"p90":64,"p95":64,"p99":64,"min":0,"max":64,"num":6,"values":[0,0,42.625,64,0,64]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of conversation. Overall, the call was unsuccessful as no human was reached and no tasks were completed.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5100],"average":5100,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16143325313","direction":"outbound"},"event_timestamp":1775535510884}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2508
CALL ID: call_f3848df3068d3a35fc869b17e04
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:33
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_3b9fba6789de21f1741d0f8134d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nathan","last_name":"Fales","full_name":"Nathan Fales","contact_id":"297","email":"nathan@gocarpathian.com","orgname":"","bloc_notes_ac":"-3hr\r\nSept 22 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:17-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3b9fba6789de21f1741d0f8134d","X-RetellAI-SipTraceId":"call_3b9fba6789de21f1741d0f8134d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535502562,"end_timestamp":1775535505416,"duration_ms":2854,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.5760000000000001,"end":0.8160000000000001},{"word":"call ","start":0.8160000000000001,"end":1.1360000000000001},{"word":"has ","start":1.1360000000000001,"end":1.3759999},{"word":"been ","start":1.3759999,"end":1.6159999},{"word":"forwarded ","start":1.6159999,"end":1.9360001},{"word":"to ","start":1.9360001,"end":2.1759999},{"word":"voicemail. ","start":2.1759999,"end":2.5759999999999996}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.5760000000000001,"end":0.8160000000000001},{"word":"call ","start":0.8160000000000001,"end":1.1360000000000001},{"word":"has ","start":1.1360000000000001,"end":1.3759999},{"word":"been ","start":1.3759999,"end":1.6159999},{"word":"forwarded ","start":1.6159999,"end":1.9360001},{"word":"to ","start":1.9360001,"end":2.1759999},{"word":"voicemail. ","start":2.1759999,"end":2.5759999999999996}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/78c11daa24af2d94a5f4a790eb8d236eeae75ef07d099110c937811f27fd7513/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/78c11daa24af2d94a5f4a790eb8d236eeae75ef07d099110c937811f27fd7513/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/78c11daa24af2d94a5f4a790eb8d236eeae75ef07d099110c937811f27fd7513/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":55,"p90":55,"p95":55,"p99":55,"min":55,"max":55,"num":1,"values":[55]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":21.312399999999798,"max":21.3125,"num":6,"values":[21.3125,21.3125,21.3124600000001,21.312399999999798,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of gate accuracy.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No phrases were expected or spoken due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 100% as no opening was spoken before identity confirmation. Survey order integrity and skip logic accuracy are 100% by default since no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are also 100% by default due to no interaction. The call was not successful as no human was reached and no conversation took place.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5095],"average":5095,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17029311966","direction":"outbound"},"event_timestamp":1775535513897}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 297
CALL ID: call_3b9fba6789de21f1741d0f8134d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:33
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_227c540e14b4616c8656dabc976","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Stephanie","last_name":"Atencio","full_name":"Stephanie Atencio","contact_id":"2988","email":"satencio@bjsrestaurants.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_227c540e14b4616c8656dabc976","X-RetellAI-SipTraceId":"call_227c540e14b4616c8656dabc976","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535507481,"end_timestamp":1775535510989,"duration_ms":3508,"transcript":"User: Hi there. You've reached Stephanie Atencia's voice mail. \n","transcript_object":[{"role":"user","content":"Hi there. You've reached Stephanie Atencia's voice mail. ","words":[{"word":"Hi ","start":0.82799995,"end":1.1480000000000001},{"word":"there. ","start":1.1480000000000001,"end":1.4679999000000001},{"word":"You've ","start":1.4679999000000001,"end":1.708},{"word":"reached ","start":1.708,"end":1.8679999},{"word":"Stephanie ","start":1.8679999,"end":2.2680000000000002},{"word":"Atencia's ","start":2.2680000000000002,"end":2.988},{"word":"voice ","start":2.988,"end":3.148},{"word":"mail. ","start":3.148,"end":3.308}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi there. You've reached Stephanie Atencia's voice mail. ","words":[{"word":"Hi ","start":0.82799995,"end":1.1480000000000001},{"word":"there. ","start":1.1480000000000001,"end":1.4679999000000001},{"word":"You've ","start":1.4679999000000001,"end":1.708},{"word":"reached ","start":1.708,"end":1.8679999},{"word":"Stephanie ","start":1.8679999,"end":2.2680000000000002},{"word":"Atencia's ","start":2.2680000000000002,"end":2.988},{"word":"voice ","start":2.988,"end":3.148},{"word":"mail. ","start":3.148,"end":3.308}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b90104fcb5a1245abdaa3300388424033be7efa435f09acdbf9c4e40dab15a9e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b90104fcb5a1245abdaa3300388424033be7efa435f09acdbf9c4e40dab15a9e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b90104fcb5a1245abdaa3300388424033be7efa435f09acdbf9c4e40dab15a9e/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":811,"p90":811,"p95":811,"p99":811,"min":811,"max":811,"num":1,"values":[811]},"tts":{"p50":220,"p90":220,"p95":220,"p99":220,"min":220,"max":220,"num":1,"values":[220]},"knowledge_base":{"p50":77.5,"p90":96.3,"p95":98.65,"p99":100.53,"min":54,"max":101,"num":2,"values":[54,101]},"asr":{"p50":21.375,"p90":21.375,"p95":21.375,"p99":21.375,"min":0,"max":21.375,"num":8,"values":[0,0,0,21.375,21.375,21.375,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was made to Stephanie Atencia but went to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics score 0%.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5097],"average":5097,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14086778158","direction":"outbound"},"event_timestamp":1775535514260}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2988
CALL ID: call_227c540e14b4616c8656dabc976
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:34
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_390e48f93fe045aa5c2c4d9463b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ken","last_name":"Lemons","full_name":"Ken Lemons","contact_id":"455","email":"ken@musicaldna.com","orgname":"","bloc_notes_ac":"Sept 22 2025 vm\n2026 Apr 02 voicemail reached, message left for callback","extension":"","toronto_current_time":"2026-04-02T17:28:16-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_390e48f93fe045aa5c2c4d9463b","X-RetellAI-SipTraceId":"call_390e48f93fe045aa5c2c4d9463b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535508053,"end_timestamp":1775535511763,"duration_ms":3710,"transcript":"User: Hey. \nAgent: Hello, may I \nUser: This is Ken. Leave a message, I'll call you back. \n","transcript_object":[{"role":"user","content":"Hey. ","words":[{"word":"Hey. ","start":1.2269998999999998,"end":1.6269999}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.063,"end":1.423},{"word":"may ","start":1.423,"end":1.597},{"word":"I ","start":1.597,"end":1.678}],"metadata":{"response_id":0}},{"role":"user","content":"This is Ken. Leave a message, I'll call you back. ","words":[{"word":"This ","start":1.6269999,"end":1.787},{"word":"is ","start":1.787,"end":1.9469999999999998},{"word":"Ken. ","start":1.9469999999999998,"end":2.347},{"word":"Leave ","start":2.347,"end":2.6669999},{"word":"a ","start":2.6669999,"end":2.7470000000000003},{"word":"message, ","start":2.7470000000000003,"end":3.067},{"word":"I'll ","start":3.067,"end":3.2269998},{"word":"call ","start":3.2269998,"end":3.307},{"word":"you ","start":3.307,"end":3.4669998},{"word":"back. ","start":3.4669998,"end":3.547}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hey. ","words":[{"word":"Hey. ","start":1.2269998999999998,"end":1.6269999}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.063,"end":1.423},{"word":"may ","start":1.423,"end":1.597},{"word":"I ","start":1.597,"end":1.678}],"metadata":{"response_id":0}},{"role":"user","content":"This is Ken. Leave a message, I'll call you back. ","words":[{"word":"This ","start":1.6269999,"end":1.787},{"word":"is ","start":1.787,"end":1.9469999999999998},{"word":"Ken. ","start":1.9469999999999998,"end":2.347},{"word":"Leave ","start":2.347,"end":2.6669999},{"word":"a ","start":2.6669999,"end":2.7470000000000003},{"word":"message, ","start":2.7470000000000003,"end":3.067},{"word":"I'll ","start":3.067,"end":3.2269998},{"word":"call ","start":3.2269998,"end":3.307},{"word":"you ","start":3.307,"end":3.4669998},{"word":"back. ","start":3.4669998,"end":3.547}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/be1eadf0bee346de6d00f71b3839b50a19a9c516e597c25776decd49b54e2124/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/be1eadf0bee346de6d00f71b3839b50a19a9c516e597c25776decd49b54e2124/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/be1eadf0bee346de6d00f71b3839b50a19a9c516e597c25776decd49b54e2124/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":738.5,"p90":776.5,"p95":781.25,"p99":785.05,"min":691,"max":786,"num":2,"values":[691,786]},"tts":{"p50":232.5,"p90":269.7,"p95":274.35,"p99":278.07,"min":186,"max":279,"num":2,"values":[279,186]},"knowledge_base":{"p50":52.5,"p90":64.1,"p95":65.55,"p99":66.71000000000001,"min":38,"max":67,"num":2,"values":[38,67]},"asr":{"p50":21.312600000000202,"p90":42.6875,"p95":42.6875,"p99":42.6875,"min":0,"max":42.6875,"num":7,"values":[42.6875,0,0.00009999999974752427,21.312600000000202,21.312400000000252,42.6875,21.312600000000202]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was answered by a voicemail where the contact, Ken, requested a callback. No conversation took place beyond the voicemail message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, no message left","call_summary_title":"Voicemail reached, callback requested","Human Reached":false,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"0%. The call ended immediately after voicemail was reached with no conversation or task completion.","Official Opening Gate Accuracy":"0%. No official opening was delivered as the call was answered by voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked.","Skip Logic Accuracy":"0%. No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked to evaluate compliance.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken during the call.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail with no conversation or task completion. Official opening gate accuracy is 0% as no official opening was delivered. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no survey questions being asked. Mandatory phrase detection is 0% as no required phrases were spoken. The call was answered by a human voicemail system, not a live person.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5082,5082],"average":5082,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+13175047189","direction":"outbound"},"event_timestamp":1775535515004}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 455
CALL ID: call_390e48f93fe045aa5c2c4d9463b
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:39
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0ac8c23928e9f23bab0d7227960","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rick","last_name":"Rawson","full_name":"Rick Rawson","contact_id":"2180","email":"rrawson@altamed.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0ac8c23928e9f23bab0d7227960","X-RetellAI-SipTraceId":"call_0ac8c23928e9f23bab0d7227960","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535512640,"end_timestamp":1775535517017,"duration_ms":4377,"transcript":"User: Sorry. \nAgent: Hello, \nUser: Sochil Ostorga. Is not available. \n","transcript_object":[{"role":"user","content":"Sorry. ","words":[{"word":"Sorry. ","start":0.109,"end":0.82899995}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.099,"end":1.494}],"metadata":{"response_id":0}},{"role":"user","content":"Sochil Ostorga. Is not available. ","words":[{"word":"Sochil ","start":1.389,"end":1.9489999999999998},{"word":"Ostorga. ","start":1.9489999999999998,"end":2.749},{"word":"Is ","start":3.399,"end":3.639},{"word":"not ","start":3.639,"end":3.799},{"word":"available. ","start":3.799,"end":4.119}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. ","words":[{"word":"Sorry. ","start":0.109,"end":0.82899995}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.099,"end":1.494}],"metadata":{"response_id":0}},{"role":"user","content":"Sochil Ostorga. Is not available. ","words":[{"word":"Sochil ","start":1.389,"end":1.9489999999999998},{"word":"Ostorga. ","start":1.9489999999999998,"end":2.749},{"word":"Is ","start":3.399,"end":3.639},{"word":"not ","start":3.639,"end":3.799},{"word":"available. ","start":3.799,"end":4.119}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/0d4bff578a540a1482b7c27be4c094076902a7234904d7bd1df224576c57cec2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/0d4bff578a540a1482b7c27be4c094076902a7234904d7bd1df224576c57cec2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/0d4bff578a540a1482b7c27be4c094076902a7234904d7bd1df224576c57cec2/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":636.5,"p90":697.7,"p95":705.35,"p99":711.47,"min":560,"max":713,"num":2,"values":[713,560]},"tts":{"p50":236,"p90":262.4,"p95":265.7,"p99":268.34000000000003,"min":203,"max":269,"num":2,"values":[269,203]},"knowledge_base":{"p50":49,"p90":52.2,"p95":52.6,"p99":52.92,"min":46,"max":53,"num":3,"values":[49,46,53]},"asr":{"p50":21.312400000000252,"p90":46.950040000000065,"p95":55.47512000000023,"p99":62.295184000000376,"min":0,"max":64.0002000000004,"num":9,"values":[0,0.00009999999997489795,0,21.312599999999748,0,42.6875,21.3125399999999,21.312400000000252,64.0002000000004]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was made to Sochil Ostorga, but the contact was not available and the call went to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 contact not available, reached voicemail","call_summary_title":"Voicemail reached - contact unavailable","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended in voicemail without conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5097,5091,5096],"average":5094.666666666667,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+13238897889","direction":"outbound"},"event_timestamp":1775535520516}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2180
CALL ID: call_0ac8c23928e9f23bab0d7227960
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:50
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_426380aada0006d04c9a5e7b1b5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tyler","last_name":"Taggart","full_name":"Tyler Taggart","contact_id":"366","email":"tylert@thefoodapp.org","orgname":"","bloc_notes_ac":"Sept 23 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:32:59-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_426380aada0006d04c9a5e7b1b5","X-RetellAI-SipTraceId":"call_426380aada0006d04c9a5e7b1b5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535522725,"end_timestamp":1775535528512,"duration_ms":5787,"transcript":"User: Hi. You've reached Tyler with Southern Utah State Services. Thanks for calling. I'm on another job right now. \n","transcript_object":[{"role":"user","content":"Hi. You've reached Tyler with Southern Utah State Services. Thanks for calling. I'm on another job right now. ","words":[{"word":"Hi. ","start":0.7459999700000001,"end":1.066},{"word":"You've ","start":1.066,"end":1.306},{"word":"reached ","start":1.306,"end":1.4659999000000001},{"word":"Tyler ","start":1.4659999000000001,"end":1.786},{"word":"with ","start":1.786,"end":2.106},{"word":"Southern ","start":2.106,"end":2.506},{"word":"Utah ","start":2.506,"end":2.8259999999999996},{"word":"State ","start":2.8259999999999996,"end":3.2259998},{"word":"Services. ","start":3.2259998,"end":3.7059998},{"word":"Thanks ","start":3.7059998,"end":3.8659999999999997},{"word":"for ","start":4.006,"end":4.1659999999999995},{"word":"calling. 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","start":5.446,"end":5.606}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4da56f81cd0da2b6c4c4962e1a246db8131da503b30feb2433501c223437a13e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4da56f81cd0da2b6c4c4962e1a246db8131da503b30feb2433501c223437a13e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4da56f81cd0da2b6c4c4962e1a246db8131da503b30feb2433501c223437a13e/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":683,"p90":683,"p95":683,"p99":683,"min":683,"max":683,"num":1,"values":[683]},"tts":{"p50":236,"p90":236,"p95":236,"p99":236,"min":236,"max":236,"num":1,"values":[236]},"knowledge_base":{"p50":83,"p90":83,"p95":83,"p99":83,"min":83,"max":83,"num":1,"values":[83]},"asr":{"p50":21.3125,"p90":42.68763999999992,"p95":244.87515999999889,"p99":891.8750319999998,"min":0,"max":1053.625,"num":17,"values":[0,21.3125,21.3125,0,21.3125,21.3125,21.3125,42.625,21.3125,21.3125,21.3125,21.3125,42.625,1053.625,42.6876000000002,21.312399999999798,42.687699999999495]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Tyler at Southern Utah State Services, but it went to voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a human or complete any part of the script, and was disconnected at voicemail.","Official Opening Gate Accuracy":"0%. The official opening was not delivered as the call was not answered by the intended contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or matched.","Mandatory Phrase Detection":"No. Required phrases were not spoken due to voicemail.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no part of the call flow was completed. Official opening was not delivered, no survey questions were asked, and no closing was spoken. Therefore, all quality metrics score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5098],"average":5098,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18014044307","direction":"outbound"},"event_timestamp":1775535531434}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 366
CALL ID: call_426380aada0006d04c9a5e7b1b5
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:18:54
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_167de022744be648d82f8d4b1c8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Zack","last_name":"Greenfield","full_name":"Zack Greenfield","contact_id":"257","email":"zack@zackgreenfield.com","orgname":"","bloc_notes_ac":"2026 Apr 02 reached voicemail - contact identified as Zach on work line","extension":"","toronto_current_time":"2026-04-02T17:33:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_167de022744be648d82f8d4b1c8","X-RetellAI-SipTraceId":"call_167de022744be648d82f8d4b1c8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535525472,"end_timestamp":1775535531542,"duration_ms":6070,"transcript":"Agent: Hello, may I please speak with Zack?\nUser: Hi. This is Zach. You've reached my work line. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Zack?","words":[{"word":"Hello, ","start":1.208,"end":1.661},{"word":"may ","start":1.661,"end":1.847},{"word":"I ","start":1.847,"end":1.905},{"word":"please ","start":1.905,"end":2.172},{"word":"speak ","start":2.172,"end":2.439},{"word":"with ","start":2.439,"end":2.706},{"word":"Zack?","start":2.706,"end":3.275}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Zach. You've reached my work line. ","words":[{"word":"Hi. ","start":3.363,"end":3.6829998},{"word":"This ","start":3.6829998,"end":3.843},{"word":"is ","start":3.843,"end":3.923},{"word":"Zach. ","start":3.923,"end":4.242999999999999},{"word":"You've ","start":4.242999999999999,"end":4.483},{"word":"reached ","start":4.483,"end":4.723},{"word":"my ","start":4.723,"end":5.202999999999999},{"word":"work ","start":5.202999999999999,"end":5.523},{"word":"line. ","start":5.523,"end":5.763}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Zack?","words":[{"word":"Hello, ","start":1.208,"end":1.661},{"word":"may ","start":1.661,"end":1.847},{"word":"I ","start":1.847,"end":1.905},{"word":"please ","start":1.905,"end":2.172},{"word":"speak ","start":2.172,"end":2.439},{"word":"with ","start":2.439,"end":2.706},{"word":"Zack?","start":2.706,"end":3.275}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. This is Zach. You've reached my work line. ","words":[{"word":"Hi. ","start":3.363,"end":3.6829998},{"word":"This ","start":3.6829998,"end":3.843},{"word":"is ","start":3.843,"end":3.923},{"word":"Zach. ","start":3.923,"end":4.242999999999999},{"word":"You've ","start":4.242999999999999,"end":4.483},{"word":"reached ","start":4.483,"end":4.723},{"word":"my ","start":4.723,"end":5.202999999999999},{"word":"work ","start":5.202999999999999,"end":5.523},{"word":"line. ","start":5.523,"end":5.763}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/6ccf93ea647553aa9e5db79cf089c10c6925162ad57daf223b88241d70f3f2f9/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6ccf93ea647553aa9e5db79cf089c10c6925162ad57daf223b88241d70f3f2f9/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6ccf93ea647553aa9e5db79cf089c10c6925162ad57daf223b88241d70f3f2f9/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":812,"p90":812,"p95":812,"p99":812,"min":812,"max":812,"num":1,"values":[812]},"tts":{"p50":280,"p90":280,"p95":280,"p99":280,"min":280,"max":280,"num":1,"values":[280]},"knowledge_base":{"p50":57.5,"p90":59.5,"p95":59.75,"p99":59.95,"min":55,"max":60,"num":2,"values":[55,60]},"asr":{"p50":21.312399999999798,"p90":436.8750799999988,"p95":1225.2500399999994,"p99":1855.9500079999998,"min":0,"max":2013.625,"num":9,"values":[0,0,0,0,2013.625,42.6876000000002,21.312399999999798,21.312699999999495,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.6416667},{"product":"short_call_surcharge","cost":0.7000000000000001},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.7875},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0583333}],"total_duration_seconds":7,"total_duration_unit_price":0.4505952,"combined_cost":3.1541667},"call_analysis":{"call_summary":"The agent called and reached a voicemail or automated system, as the call was disconnected after a brief interaction without completing the intended conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken due to call ending at voicemail.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation; call ended at voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity cannot be assessed.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended prematurely.","Verbatim Survey Compliance":"0%. No survey questions were asked, so compliance cannot be measured.","Mandatory Phrase Detection":"No. Required phrases were not detected due to call ending at voicemail.","Debug Analytical Variables":"The call ended at voicemail before any official opening or survey questions could be asked, resulting in zero completion rate and no opportunity to assess opening gate accuracy, survey order, skip logic, or phrase compliance.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5110],"average":5110,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16235621081","direction":"outbound"},"event_timestamp":1775535535705}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 257
CALL ID: call_167de022744be648d82f8d4b1c8
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
{"contacts":[{"cdate":"2025-08-15T08:40:45-05:00","email":"zack@zackgreenfield.com","phone":"6235621081","firstName":"Zack","lastName":"Greenfield","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659257","ua":"okhttp\/5.3.2","hash":"d73929c9adcdb279e0e2e6d6aa9a485f","socialdata_lastcheck":null,"email_local":"","email_domain":"zackgreenfield.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:18:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 08:40:45","updated_utc_timestamp":"2026-04-06 23:18:56","created_timestamp":"2025-08-15 08:40:45","updated_timestamp":"2026-04-06 23:18:56","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/257\/automationEntryCounts"},"id":"257","organization":null}],"fieldValue":{"contact":"257","field":"36","value":"2026 Apr 02 reached voicemail - contact identified as Zach on work line\n2026 Apr 06 call reached voicemail, no message left","cdate":"2026-04-02T16:38:56-05:00","udate":"2026-04-06T23:18:56-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397782\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/397782\/field"},"owner":"257","id":"397782"}}
FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:02
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b9eecf86f8dce2f99152c28ed34","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Milena","last_name":"Georgieva","full_name":"Milena Georgieva","contact_id":"4469","email":"milenag@mxshipping.com","orgname":"","bloc_notes_ac":"Oct 28 2025 vm\n2026 Apr 02 call reached voicemail - no message left","extension":"","toronto_current_time":"2026-04-02T17:33:38-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b9eecf86f8dce2f99152c28ed34","X-RetellAI-SipTraceId":"call_b9eecf86f8dce2f99152c28ed34","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535529229,"end_timestamp":1775535539012,"duration_ms":9783,"transcript":"Agent: Hello, may I please speak with Milena?\nUser: Tasha Butcher. \nUser: (User pressed digit: #)\nUser: Can't take your call now. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Milena?","words":[{"word":"Hello, ","start":1.023,"end":1.464},{"word":"may ","start":1.464,"end":1.661},{"word":"I ","start":1.661,"end":1.789},{"word":"please ","start":1.789,"end":2.091},{"word":"speak ","start":2.091,"end":2.346},{"word":"with ","start":2.346,"end":2.497},{"word":"Milena?","start":2.497,"end":3.066}],"metadata":{"response_id":0}},{"role":"user","content":"Tasha Butcher. ","words":[{"word":"Tasha ","start":5.125,"end":5.605},{"word":"Butcher. ","start":5.605,"end":6.245}]},{"role":"user","content":"Can't take your call now. ","words":[{"word":"Can't ","start":8.285,"end":8.685},{"word":"take ","start":8.685,"end":8.925},{"word":"your ","start":8.925,"end":9.084999},{"word":"call ","start":9.084999,"end":9.324999},{"word":"now. ","start":9.324999,"end":9.485000000000001}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Milena?","words":[{"word":"Hello, ","start":1.023,"end":1.464},{"word":"may ","start":1.464,"end":1.661},{"word":"I ","start":1.661,"end":1.789},{"word":"please ","start":1.789,"end":2.091},{"word":"speak ","start":2.091,"end":2.346},{"word":"with ","start":2.346,"end":2.497},{"word":"Milena?","start":2.497,"end":3.066}],"metadata":{"response_id":0}},{"role":"user","content":"Tasha Butcher. ","words":[{"word":"Tasha ","start":5.125,"end":5.605},{"word":"Butcher. ","start":5.605,"end":6.245}]},{"role":"dtmf","digit":"#","time_sec":7.263},{"role":"user","content":"Can't take your call now. ","words":[{"word":"Can't ","start":8.285,"end":8.685},{"word":"take ","start":8.685,"end":8.925},{"word":"your ","start":8.925,"end":9.084999},{"word":"call ","start":9.084999,"end":9.324999},{"word":"now. ","start":9.324999,"end":9.485000000000001}]}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/c420810b1deb017bd90f5189bbf74556101d70197b06dfd40840222397ebb251/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/c420810b1deb017bd90f5189bbf74556101d70197b06dfd40840222397ebb251/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c420810b1deb017bd90f5189bbf74556101d70197b06dfd40840222397ebb251/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c420810b1deb017bd90f5189bbf74556101d70197b06dfd40840222397ebb251/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":699,"p90":699,"p95":699,"p99":699,"min":699,"max":699,"num":1,"values":[699]},"tts":{"p50":230,"p90":230,"p95":230,"p99":230,"min":230,"max":230,"num":1,"values":[230]},"knowledge_base":{"p50":57,"p90":57,"p95":57,"p99":57,"min":41,"max":57,"num":3,"values":[57,41,57]},"asr":{"p50":21.31225000000086,"p90":24.012680000000262,"p95":36.16258999999965,"p99":45.88251799999921,"min":0,"max":48.31249999999909,"num":10,"values":[21.312600000000202,0,21.312699999999495,0,0,48.31249999999909,21.31210000000101,21.312400000000707,21.312700000000405,21.311999999999898]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.9166667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.125},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0833333}],"total_duration_seconds":10,"total_duration_unit_price":0.3291667,"combined_cost":3.2916667},"call_analysis":{"call_summary":"The agent called to speak with Milena but reached Tasha Butcher, who indicated she could not take the call at that moment.","in_voicemail":true,"user_sentiment":"Negative","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 reached Tasha Butcher who could not take the call now","call_summary_title":"Call reached wrong person, no conversation","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. Official opening was attempted but no full conversation or survey questions were asked, call ended quickly.","Official Opening Gate Accuracy":"100%. Official opening was spoken only after confirming the contact identity, though the contact was not Milena.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching errors as no survey was conducted.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to call ending early.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was attempted but no survey questions or closing were completed. Official Opening Gate Accuracy is 100% because the agent confirmed the contact's identity before proceeding. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions were asked, so no violations or branching errors occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey questions or required phrases being spoken. The call ended quickly with the contact stating they could not take the call, resulting in an incomplete call.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5114,5118,5119],"average":5117,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+15043001148","direction":"outbound"},"event_timestamp":1775535543072}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4469
CALL ID: call_b9eecf86f8dce2f99152c28ed34
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:04
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_6708c4057baab671d1bd18dc9de","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Maylee","last_name":"Winter","full_name":"Maylee Winter","contact_id":"2783","email":"mwinter@brwncald.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 24 2025 no answer","extension":"","toronto_current_time":"2026-04-02T18:46:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6708c4057baab671d1bd18dc9de","X-RetellAI-SipTraceId":"call_6708c4057baab671d1bd18dc9de","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535537057,"end_timestamp":1775535541328,"duration_ms":4271,"transcript":"User: Your call has been forwarded to an automated voice messaging system. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.42899998,"end":0.82899995},{"word":"call ","start":0.82899995,"end":1.069},{"word":"has ","start":1.069,"end":1.309},{"word":"been ","start":1.309,"end":1.4689999},{"word":"forwarded ","start":1.4689999,"end":1.8689999},{"word":"to ","start":1.8689999,"end":2.109},{"word":"an ","start":2.109,"end":2.269},{"word":"automated ","start":2.269,"end":2.749},{"word":"voice ","start":2.749,"end":3.069},{"word":"messaging ","start":3.069,"end":3.549},{"word":"system. ","start":3.549,"end":3.9489997999999997}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.42899998,"end":0.82899995},{"word":"call ","start":0.82899995,"end":1.069},{"word":"has ","start":1.069,"end":1.309},{"word":"been ","start":1.309,"end":1.4689999},{"word":"forwarded ","start":1.4689999,"end":1.8689999},{"word":"to ","start":1.8689999,"end":2.109},{"word":"an ","start":2.109,"end":2.269},{"word":"automated ","start":2.269,"end":2.749},{"word":"voice ","start":2.749,"end":3.069},{"word":"messaging ","start":3.069,"end":3.549},{"word":"system. ","start":3.549,"end":3.9489997999999997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/899dc26a6b6150d443ffa79b43454a209ccdbdfbfe0420a059d33dafaa24ef51/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/899dc26a6b6150d443ffa79b43454a209ccdbdfbfe0420a059d33dafaa24ef51/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/899dc26a6b6150d443ffa79b43454a209ccdbdfbfe0420a059d33dafaa24ef51/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":643,"p90":643,"p95":643,"p99":643,"min":643,"max":643,"num":1,"values":[643]},"tts":{"p50":248,"p90":248,"p95":248,"p99":248,"min":248,"max":248,"num":1,"values":[248]},"knowledge_base":{"p50":81,"p90":81,"p95":81,"p99":81,"min":81,"max":81,"num":1,"values":[81]},"asr":{"p50":21.3125,"p90":23.443749999999994,"p95":33.034374999999976,"p99":40.706875000000004,"min":0,"max":42.625,"num":10,"values":[42.625,21.3125,21.3125,0,21.3125,21.3125,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was made but reached an automated voicemail system, and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as no conversation took place.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or missed due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately upon reaching voicemail, so no official opening or survey questions were asked, resulting in a 0% call flow completion rate. Since no human was reached, official opening gate accuracy is perfect by default. Survey order and skip logic scores are perfect as no questions were asked. Verbatim compliance and mandatory phrase detection are also perfect by default due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5118],"average":5118,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17203465104","direction":"outbound"},"event_timestamp":1775535545019}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2783
CALL ID: call_6708c4057baab671d1bd18dc9de
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:04
----------------------------------------
RAW:
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EVENT: call_analyzed
CONTACT ID: 816
CALL ID: call_0fead8d4005b76516446527200f
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:07
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_4433ea70efc67381ce5fd9150c7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Silvia","last_name":"Lopez","full_name":"Silvia Lopez","contact_id":"2590","email":"silvia.martinez@oportun.com","orgname":"","bloc_notes_ac":"Nov 19 2025 vm  Nov 24 2025 vm\n2026-04-02 dial busy, phone:  +16503910200","extension":"","toronto_current_time":"2026-04-02T18:51:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4433ea70efc67381ce5fd9150c7","X-RetellAI-SipTraceId":"call_4433ea70efc67381ce5fd9150c7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775535547997,"end_timestamp":1775535547997,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/77e9145ad9cb35e88fc0fbbbf73edda0dfaf2bde24367342a6b383da49b35d89/public.log","disconnection_reason":"dial_busy","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+16503910200","direction":"outbound"},"event_timestamp":1775535548460}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2590
CALL ID: call_4433ea70efc67381ce5fd9150c7
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:07
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7b9f23dc9224a8385ae66f085a7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mofolusho","last_name":"Agboola","full_name":"Mofolusho Agboola","contact_id":"4442","email":"magboola@moafconsulting.com","orgname":"","bloc_notes_ac":"Oct 28 2025 vm","extension":"","toronto_current_time":"2026-04-02T17:18:36-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7b9f23dc9224a8385ae66f085a7","X-RetellAI-SipTraceId":"call_7b9f23dc9224a8385ae66f085a7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775535547748,"end_timestamp":1775535547748,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/6e2cfc7e7c049fd68145e4c3c9ca512de14a437ecf4805e8fcef849e6e5693d2/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+17088363175","direction":"outbound"},"event_timestamp":1775535548593}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4442
CALL ID: call_7b9f23dc9224a8385ae66f085a7
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:12
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b9eecf86f8dce2f99152c28ed34","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Milena","last_name":"Georgieva","full_name":"Milena Georgieva","contact_id":"4469","email":"milenag@mxshipping.com","orgname":"","bloc_notes_ac":"Oct 28 2025 vm\n2026 Apr 02 call reached voicemail - no message left","extension":"","toronto_current_time":"2026-04-02T17:33:38-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b9eecf86f8dce2f99152c28ed34","X-RetellAI-SipTraceId":"call_b9eecf86f8dce2f99152c28ed34","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535529229,"end_timestamp":1775535539012,"duration_ms":9783,"transcript":"Agent: Hello, may I please speak with Milena?\nUser: Tasha Butcher. \nUser: (User pressed digit: #)\nUser: Can't take your call now. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Milena?","words":[{"word":"Hello, ","start":1.023,"end":1.464},{"word":"may ","start":1.464,"end":1.661},{"word":"I ","start":1.661,"end":1.789},{"word":"please ","start":1.789,"end":2.091},{"word":"speak ","start":2.091,"end":2.346},{"word":"with ","start":2.346,"end":2.497},{"word":"Milena?","start":2.497,"end":3.066}],"metadata":{"response_id":0}},{"role":"user","content":"Tasha Butcher. ","words":[{"word":"Tasha ","start":5.125,"end":5.605},{"word":"Butcher. ","start":5.605,"end":6.245}]},{"role":"user","content":"Can't take your call now. ","words":[{"word":"Can't ","start":8.285,"end":8.685},{"word":"take ","start":8.685,"end":8.925},{"word":"your ","start":8.925,"end":9.084999},{"word":"call ","start":9.084999,"end":9.324999},{"word":"now. ","start":9.324999,"end":9.485000000000001}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Milena?","words":[{"word":"Hello, ","start":1.023,"end":1.464},{"word":"may ","start":1.464,"end":1.661},{"word":"I ","start":1.661,"end":1.789},{"word":"please ","start":1.789,"end":2.091},{"word":"speak ","start":2.091,"end":2.346},{"word":"with ","start":2.346,"end":2.497},{"word":"Milena?","start":2.497,"end":3.066}],"metadata":{"response_id":0}},{"role":"user","content":"Tasha Butcher. ","words":[{"word":"Tasha ","start":5.125,"end":5.605},{"word":"Butcher. ","start":5.605,"end":6.245}]},{"role":"dtmf","digit":"#","time_sec":7.263},{"role":"user","content":"Can't take your call now. ","words":[{"word":"Can't ","start":8.285,"end":8.685},{"word":"take ","start":8.685,"end":8.925},{"word":"your ","start":8.925,"end":9.084999},{"word":"call ","start":9.084999,"end":9.324999},{"word":"now. ","start":9.324999,"end":9.485000000000001}]}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/c420810b1deb017bd90f5189bbf74556101d70197b06dfd40840222397ebb251/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/c420810b1deb017bd90f5189bbf74556101d70197b06dfd40840222397ebb251/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c420810b1deb017bd90f5189bbf74556101d70197b06dfd40840222397ebb251/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c420810b1deb017bd90f5189bbf74556101d70197b06dfd40840222397ebb251/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":699,"p90":699,"p95":699,"p99":699,"min":699,"max":699,"num":1,"values":[699]},"tts":{"p50":230,"p90":230,"p95":230,"p99":230,"min":230,"max":230,"num":1,"values":[230]},"knowledge_base":{"p50":57,"p90":57,"p95":57,"p99":57,"min":41,"max":57,"num":3,"values":[57,41,57]},"asr":{"p50":21.31225000000086,"p90":24.012680000000262,"p95":36.16258999999965,"p99":45.88251799999921,"min":0,"max":48.31249999999909,"num":10,"values":[21.312600000000202,0,21.312699999999495,0,0,48.31249999999909,21.31210000000101,21.312400000000707,21.312700000000405,21.311999999999898]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.9166667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.125},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0833333}],"total_duration_seconds":10,"total_duration_unit_price":0.3291667,"combined_cost":3.2916667},"call_analysis":{"call_summary":"The agent called to speak with Milena but reached Tasha Butcher, who indicated she could not take the call at that moment.","in_voicemail":true,"user_sentiment":"Negative","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 reached Tasha Butcher who could not take the call now","call_summary_title":"Call reached wrong person, no conversation","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. Official opening was attempted but no full conversation or survey questions were asked, call ended quickly.","Official Opening Gate Accuracy":"100%. Official opening was spoken only after confirming the contact identity, though the contact was not Milena.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching errors as no survey was conducted.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to call ending early.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was attempted but no survey questions or closing were completed. Official Opening Gate Accuracy is 100% because the agent confirmed the contact's identity before proceeding. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions were asked, so no violations or branching errors occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no survey questions or required phrases being spoken. The call ended quickly with the contact stating they could not take the call, resulting in an incomplete call.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5114,5118,5119],"average":5117,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+15043001148","direction":"outbound"},"event_timestamp":1775535543072}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4469
CALL ID: call_b9eecf86f8dce2f99152c28ed34
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:14
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_6708c4057baab671d1bd18dc9de","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Maylee","last_name":"Winter","full_name":"Maylee Winter","contact_id":"2783","email":"mwinter@brwncald.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 24 2025 no answer","extension":"","toronto_current_time":"2026-04-02T18:46:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6708c4057baab671d1bd18dc9de","X-RetellAI-SipTraceId":"call_6708c4057baab671d1bd18dc9de","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535537057,"end_timestamp":1775535541328,"duration_ms":4271,"transcript":"User: Your call has been forwarded to an automated voice messaging system. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.42899998,"end":0.82899995},{"word":"call ","start":0.82899995,"end":1.069},{"word":"has ","start":1.069,"end":1.309},{"word":"been ","start":1.309,"end":1.4689999},{"word":"forwarded ","start":1.4689999,"end":1.8689999},{"word":"to ","start":1.8689999,"end":2.109},{"word":"an ","start":2.109,"end":2.269},{"word":"automated ","start":2.269,"end":2.749},{"word":"voice ","start":2.749,"end":3.069},{"word":"messaging ","start":3.069,"end":3.549},{"word":"system. ","start":3.549,"end":3.9489997999999997}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.42899998,"end":0.82899995},{"word":"call ","start":0.82899995,"end":1.069},{"word":"has ","start":1.069,"end":1.309},{"word":"been ","start":1.309,"end":1.4689999},{"word":"forwarded ","start":1.4689999,"end":1.8689999},{"word":"to ","start":1.8689999,"end":2.109},{"word":"an ","start":2.109,"end":2.269},{"word":"automated ","start":2.269,"end":2.749},{"word":"voice ","start":2.749,"end":3.069},{"word":"messaging ","start":3.069,"end":3.549},{"word":"system. ","start":3.549,"end":3.9489997999999997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/899dc26a6b6150d443ffa79b43454a209ccdbdfbfe0420a059d33dafaa24ef51/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/899dc26a6b6150d443ffa79b43454a209ccdbdfbfe0420a059d33dafaa24ef51/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/899dc26a6b6150d443ffa79b43454a209ccdbdfbfe0420a059d33dafaa24ef51/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":643,"p90":643,"p95":643,"p99":643,"min":643,"max":643,"num":1,"values":[643]},"tts":{"p50":248,"p90":248,"p95":248,"p99":248,"min":248,"max":248,"num":1,"values":[248]},"knowledge_base":{"p50":81,"p90":81,"p95":81,"p99":81,"min":81,"max":81,"num":1,"values":[81]},"asr":{"p50":21.3125,"p90":23.443749999999994,"p95":33.034374999999976,"p99":40.706875000000004,"min":0,"max":42.625,"num":10,"values":[42.625,21.3125,21.3125,0,21.3125,21.3125,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was made but reached an automated voicemail system, and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as no conversation took place.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or missed due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately upon reaching voicemail, so no official opening or survey questions were asked, resulting in a 0% call flow completion rate. Since no human was reached, official opening gate accuracy is perfect by default. Survey order and skip logic scores are perfect as no questions were asked. Verbatim compliance and mandatory phrase detection are also perfect by default due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5118],"average":5118,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17203465104","direction":"outbound"},"event_timestamp":1775535545019}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2783
CALL ID: call_6708c4057baab671d1bd18dc9de
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:14
----------------------------------------
RAW:
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EVENT: call_analyzed
CONTACT ID: 816
CALL ID: call_0fead8d4005b76516446527200f
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:14
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ed31b592fef710408cc510d5acf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rosario","last_name":"Vivas","full_name":"Rosario Vivas","contact_id":"2296","email":"rosario.vivas@dialpad.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no human answered","extension":"","toronto_current_time":"2026-04-02T18:51:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ed31b592fef710408cc510d5acf","X-RetellAI-SipTraceId":"call_ed31b592fef710408cc510d5acf","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535550369,"end_timestamp":1775535551414,"duration_ms":1045,"transcript":"User: No one is available. \n","transcript_object":[{"role":"user","content":"No one is available. ","words":[{"word":"No ","start":0.122,"end":0.44199997999999996},{"word":"one ","start":0.44199997999999996,"end":0.6020000000000001},{"word":"is ","start":0.6020000000000001,"end":0.7619999700000001},{"word":"available. ","start":0.7619999700000001,"end":0.922}]}],"transcript_with_tool_calls":[{"role":"user","content":"No one is available. ","words":[{"word":"No ","start":0.122,"end":0.44199997999999996},{"word":"one ","start":0.44199997999999996,"end":0.6020000000000001},{"word":"is ","start":0.6020000000000001,"end":0.7619999700000001},{"word":"available. ","start":0.7619999700000001,"end":0.922}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/de5e231c543945d85c445ec803b1f1df0069cf09be14a2cf1b9fdb6e31235bb4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/de5e231c543945d85c445ec803b1f1df0069cf09be14a2cf1b9fdb6e31235bb4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/de5e231c543945d85c445ec803b1f1df0069cf09be14a2cf1b9fdb6e31235bb4/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":44,"p90":44,"p95":44,"p99":44,"min":44,"max":44,"num":1,"values":[44]},"asr":{"p50":42.65625,"p90":59.731249999999996,"p95":61.865625,"p99":63.573125,"min":21.3125,"max":64,"num":2,"values":[64,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5791666,"combined_cost":3.1583333},"call_analysis":{"call_summary":"The call was made but no one was available to answer, and it went to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation took place.","Official Opening Gate Accuracy":"0%. No official opening was delivered since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"No. None of the required phrases were detected as the call was not answered.","Debug Analytical Variables":"The call ended immediately with voicemail, so no official opening, survey questions, or closing phrases were delivered, resulting in zero scores for flow completion, opening accuracy, survey order, skip logic, and verbatim compliance. Mandatory phrases were also absent due to no human interaction.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5112],"average":5112,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15592481221","direction":"outbound"},"event_timestamp":1775535555866}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2296
CALL ID: call_ed31b592fef710408cc510d5acf
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:18
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_8b84db5514703ccad75fb4d65a5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Canaan","last_name":"Purcell","full_name":"Canaan Purcell","contact_id":"3514","email":"canaan@limestone-analytics.com","orgname":"","bloc_notes_ac":"24 October 2025 VM\r\n28 October 2025 Can no longer be reached on this number\n2026 Apr 02 call reached voicemail or non-target contact","extension":"","toronto_current_time":"2026-04-02T17:45:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8b84db5514703ccad75fb4d65a5","X-RetellAI-SipTraceId":"call_8b84db5514703ccad75fb4d65a5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535549922,"end_timestamp":1775535554481,"duration_ms":4559,"transcript":"Agent: Hello, may I please speak with Canaan?\nUser: Hi. You've reached Kanan. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Canaan?","words":[{"word":"Hello, ","start":1.11,"end":1.458},{"word":"may ","start":1.458,"end":1.621},{"word":"I ","start":1.621,"end":1.69},{"word":"please ","start":1.69,"end":1.934},{"word":"speak ","start":1.934,"end":2.132},{"word":"with ","start":2.132,"end":2.282},{"word":"Canaan?","start":2.282,"end":2.875}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Kanan. ","words":[{"word":"Hi. ","start":2.988,"end":3.388},{"word":"You've ","start":3.388,"end":3.548},{"word":"reached ","start":3.548,"end":3.788},{"word":"Kanan. ","start":3.788,"end":4.188}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Canaan?","words":[{"word":"Hello, ","start":1.11,"end":1.458},{"word":"may ","start":1.458,"end":1.621},{"word":"I ","start":1.621,"end":1.69},{"word":"please ","start":1.69,"end":1.934},{"word":"speak ","start":1.934,"end":2.132},{"word":"with ","start":2.132,"end":2.282},{"word":"Canaan?","start":2.282,"end":2.875}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Kanan. ","words":[{"word":"Hi. ","start":2.988,"end":3.388},{"word":"You've ","start":3.388,"end":3.548},{"word":"reached ","start":3.548,"end":3.788},{"word":"Kanan. ","start":3.788,"end":4.188}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/dabdf17e4ca649b5f71804444fff10cab2e396a430c5592bc34e12e5203ccccb/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/dabdf17e4ca649b5f71804444fff10cab2e396a430c5592bc34e12e5203ccccb/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/dabdf17e4ca649b5f71804444fff10cab2e396a430c5592bc34e12e5203ccccb/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":792,"p90":792,"p95":792,"p99":792,"min":792,"max":792,"num":1,"values":[792]},"tts":{"p50":224,"p90":224,"p95":224,"p99":224,"min":224,"max":224,"num":1,"values":[224]},"knowledge_base":{"p50":45,"p90":85,"p95":90,"p99":94,"min":42,"max":95,"num":3,"values":[95,45,42]},"asr":{"p50":21.3125,"p90":46.92499999999998,"p95":55.46249999999999,"p99":62.2925,"min":21.3125,"max":64,"num":5,"values":[21.3125,21.3125,21.3125,64,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The agent called to speak with Canaan but reached Kanan instead, and the call ended quickly, likely going to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, contact answered as Kanan not Canaan","call_summary_title":"Voicemail reached, wrong contact answered","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"10%. The call was answered by a human but the agent did not complete the intended conversation or task due to reaching the wrong person and the call ending quickly.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after confirming the correct contact; the person answering was not the intended contact.","Survey Order Integrity Score":"0%. No survey questions were asked.","Skip Logic Accuracy":"0%. No logical branching occurred as the call did not proceed beyond initial contact.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to the call ending prematurely.","Debug Analytical Variables":"The call flow completion rate is low because the agent did not complete the intended conversation or survey. Official opening gate accuracy is zero because the official opening was not delivered after identity confirmation; the person answering was not the intended contact. Survey order integrity, skip logic accuracy, and verbatim survey compliance are zero as no survey questions were asked. Mandatory phrase detection is zero due to the call ending quickly without required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5122,5129],"average":5125.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+16043175337","direction":"outbound"},"event_timestamp":1775535559719}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3514
CALL ID: call_8b84db5514703ccad75fb4d65a5
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_bd2bf9e7f84e94fff137fc7e402","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrew","last_name":"Robinson","full_name":"Andrew Robinson","contact_id":"584","email":"arobinson@gtiemail.com","orgname":"","bloc_notes_ac":"Senior Vice President - Chief Financial Officer & Treasurer\r\nSept 23 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:46:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bd2bf9e7f84e94fff137fc7e402","X-RetellAI-SipTraceId":"call_bd2bf9e7f84e94fff137fc7e402","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535556574,"end_timestamp":1775535559605,"duration_ms":3031,"transcript":"Agent: Hello, may I please \nUser: Hello. You've reached Andy Robin. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.017,"end":1.458},{"word":"may ","start":1.458,"end":1.667},{"word":"I ","start":1.667,"end":1.737},{"word":"please ","start":1.737,"end":2.004}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached Andy Robin. ","words":[{"word":"Hello. ","start":0.907,"end":1.547},{"word":"You've ","start":1.547,"end":1.9469999999999998},{"word":"reached ","start":1.9469999999999998,"end":2.107},{"word":"Andy ","start":2.107,"end":2.587},{"word":"Robin. ","start":2.587,"end":2.9069999}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.017,"end":1.458},{"word":"may ","start":1.458,"end":1.667},{"word":"I ","start":1.667,"end":1.737},{"word":"please ","start":1.737,"end":2.004}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached Andy Robin. ","words":[{"word":"Hello. ","start":0.907,"end":1.547},{"word":"You've ","start":1.547,"end":1.9469999999999998},{"word":"reached ","start":1.9469999999999998,"end":2.107},{"word":"Andy ","start":2.107,"end":2.587},{"word":"Robin. ","start":2.587,"end":2.9069999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/a12ac9e04094337bebf61671f37582d54b68bb75c994e1420d38159ec376ce06/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/a12ac9e04094337bebf61671f37582d54b68bb75c994e1420d38159ec376ce06/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/a12ac9e04094337bebf61671f37582d54b68bb75c994e1420d38159ec376ce06/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":613,"p90":613,"p95":613,"p99":613,"min":613,"max":613,"num":1,"values":[613]},"tts":{"p50":275,"p90":275,"p95":275,"p99":275,"min":275,"max":275,"num":1,"values":[275]},"knowledge_base":{"p50":48.5,"p90":57.7,"p95":58.849999999999994,"p99":59.769999999999996,"min":37,"max":60,"num":2,"values":[60,37]},"asr":{"p50":21.3125,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":5,"values":[0,21.3125,42.625,21.3125,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Andy Robin but was answered by voicemail. No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered and no questions were asked, call ended at voicemail.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation as call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked.","Skip Logic Accuracy":"0%. No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked to evaluate compliance.","Mandatory Phrase Detection":"0%. Required phrases were not detected as call was not answered by a human.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without any interaction or official opening. Official Opening Gate Accuracy is 0% since no identity confirmation or official opening occurred. Survey Order Integrity Score is 0% as no survey questions were asked. Skip Logic Accuracy is 0% due to no branching or survey flow. Verbatim Survey Compliance is 0% because no survey questions were presented. Mandatory Phrase Detection is 0% as no required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail and no engagement.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5092],"average":5092,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17752194934","direction":"outbound"},"event_timestamp":1775535564167}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 584
CALL ID: call_bd2bf9e7f84e94fff137fc7e402
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:27
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5505eb3629dcdf40664090eb26e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Pinsent","full_name":"Andrea Pinsent","contact_id":"2679","email":"andrea.pinsent@rdpolytech.ca","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 vm\r\nATM Nov 21 2025 vm\r\nATM Nov 25 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5505eb3629dcdf40664090eb26e","X-RetellAI-SipTraceId":"call_5505eb3629dcdf40664090eb26e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535561451,"end_timestamp":1775535564451,"duration_ms":3000,"transcript":"User: Person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"Person you are trying to reach is currently unavailable. ","words":[{"word":"Person ","start":0.665,"end":0.82499995},{"word":"you ","start":0.82499995,"end":0.985},{"word":"are ","start":0.985,"end":1.145},{"word":"trying ","start":1.145,"end":1.385},{"word":"to ","start":1.385,"end":1.545},{"word":"reach ","start":1.545,"end":1.785},{"word":"is ","start":1.785,"end":2.025},{"word":"currently ","start":2.025,"end":2.3449999999999998},{"word":"unavailable. ","start":2.3449999999999998,"end":2.8249999999999997}]}],"transcript_with_tool_calls":[{"role":"user","content":"Person you are trying to reach is currently unavailable. ","words":[{"word":"Person ","start":0.665,"end":0.82499995},{"word":"you ","start":0.82499995,"end":0.985},{"word":"are ","start":0.985,"end":1.145},{"word":"trying ","start":1.145,"end":1.385},{"word":"to ","start":1.385,"end":1.545},{"word":"reach ","start":1.545,"end":1.785},{"word":"is ","start":1.785,"end":2.025},{"word":"currently ","start":2.025,"end":2.3449999999999998},{"word":"unavailable. ","start":2.3449999999999998,"end":2.8249999999999997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9d7fec155f7f6705d62743e791c1944db1cd92fc8865f5886a49ad1c7afc84b9/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9d7fec155f7f6705d62743e791c1944db1cd92fc8865f5886a49ad1c7afc84b9/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9d7fec155f7f6705d62743e791c1944db1cd92fc8865f5886a49ad1c7afc84b9/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":696,"p90":696,"p95":696,"p99":696,"min":696,"max":696,"num":1,"values":[696]},"tts":{"p50":282,"p90":282,"p95":282,"p99":282,"min":282,"max":282,"num":1,"values":[282]},"knowledge_base":{"p50":78,"p90":78,"p95":78,"p99":78,"min":78,"max":78,"num":1,"values":[78]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":6,"values":[0,21.3125,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail, and the intended contact was not available to answer.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of conversation and survey.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5136],"average":5136,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14033423513","direction":"outbound"},"event_timestamp":1775535568209}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2679
CALL ID: call_5505eb3629dcdf40664090eb26e
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_3611ca106cf7fe3cb2bc18cf5d3","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jake","last_name":"Pfeiffer","full_name":"Jake Pfeiffer","contact_id":"515","email":"jake@exptrips.com","orgname":"","bloc_notes_ac":"Sept 24 2025 vm","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3611ca106cf7fe3cb2bc18cf5d3","X-RetellAI-SipTraceId":"call_3611ca106cf7fe3cb2bc18cf5d3","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535562119,"end_timestamp":1775535565461,"duration_ms":3342,"transcript":"User: Hi there. You've reached Jake, founder of eXp Trips. \n","transcript_object":[{"role":"user","content":"Hi there. You've reached Jake, founder of eXp Trips. ","words":[{"word":"Hi ","start":0.186,"end":0.506},{"word":"there. ","start":0.506,"end":0.7459999700000001},{"word":"You've ","start":0.7459999700000001,"end":1.066},{"word":"reached ","start":1.066,"end":1.306},{"word":"Jake, ","start":1.306,"end":1.706},{"word":"founder ","start":1.706,"end":2.026},{"word":"of ","start":2.026,"end":2.1859998},{"word":"eXp ","start":2.1859998,"end":2.746},{"word":"Trips. ","start":2.746,"end":3.066}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi there. You've reached Jake, founder of eXp Trips. ","words":[{"word":"Hi ","start":0.186,"end":0.506},{"word":"there. ","start":0.506,"end":0.7459999700000001},{"word":"You've ","start":0.7459999700000001,"end":1.066},{"word":"reached ","start":1.066,"end":1.306},{"word":"Jake, ","start":1.306,"end":1.706},{"word":"founder ","start":1.706,"end":2.026},{"word":"of ","start":2.026,"end":2.1859998},{"word":"eXp ","start":2.1859998,"end":2.746},{"word":"Trips. ","start":2.746,"end":3.066}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/1a7d05394c4201d6e00cd3f7293452dde13a862c4c7de0e846cae6d22f67ac81/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/1a7d05394c4201d6e00cd3f7293452dde13a862c4c7de0e846cae6d22f67ac81/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/1a7d05394c4201d6e00cd3f7293452dde13a862c4c7de0e846cae6d22f67ac81/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":660,"p90":660,"p95":660,"p99":660,"min":660,"max":660,"num":1,"values":[660]},"tts":{"p50":226,"p90":226,"p95":226,"p99":226,"min":226,"max":226,"num":1,"values":[226]},"knowledge_base":{"p50":50.5,"p90":55.7,"p95":56.35,"p99":56.87,"min":44,"max":57,"num":2,"values":[44,57]},"asr":{"p50":21.3125,"p90":42.625,"p95":42.625,"p99":42.625,"min":21.3125,"max":42.625,"num":9,"values":[21.3125,21.3125,21.3125,21.3125,21.3125,42.625,42.625,42.625,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Jake, but it went to voicemail where the user left a brief message identifying themselves as Jake, founder of eXp Trips.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, message left by user identifying as Jake, founder of eXp Trips","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not present as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without a valid finish state. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no survey questions being asked. Mandatory phrase detection is 0% as no required phrases were spoken. Overall, the call was unsuccessful due to voicemail and no interaction with a human.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5096],"average":5096,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16026382036","direction":"outbound"},"event_timestamp":1775535570800}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 515
CALL ID: call_3611ca106cf7fe3cb2bc18cf5d3
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:34
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 695
CALL ID: call_335d0bd3255eeacd735d6463671
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:37
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_cc7bae930a610970f59d6186c63","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Veronica","last_name":"Gomez","full_name":"Veronica Gomez","contact_id":"2269","email":"verogomez@altamed.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:01-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cc7bae930a610970f59d6186c63","X-RetellAI-SipTraceId":"call_cc7bae930a610970f59d6186c63","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535571747,"end_timestamp":1775535574424,"duration_ms":2677,"transcript":"User: Extension eight zero. \n","transcript_object":[{"role":"user","content":"Extension eight zero. ","words":[{"word":"Extension ","start":0.10400000000000001,"end":1.064},{"word":"eight ","start":1.544,"end":2.1839998},{"word":"zero. ","start":2.1839998,"end":2.504}]}],"transcript_with_tool_calls":[{"role":"user","content":"Extension eight zero. ","words":[{"word":"Extension ","start":0.10400000000000001,"end":1.064},{"word":"eight ","start":1.544,"end":2.1839998},{"word":"zero. ","start":2.1839998,"end":2.504}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/abae0fc6c91c33f79a4b0f70c70ff661135eb845d6306f69133ea1a40cc844f6/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/abae0fc6c91c33f79a4b0f70c70ff661135eb845d6306f69133ea1a40cc844f6/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/abae0fc6c91c33f79a4b0f70c70ff661135eb845d6306f69133ea1a40cc844f6/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":804,"p90":804,"p95":804,"p99":804,"min":804,"max":804,"num":1,"values":[804]},"tts":{"p50":246,"p90":246,"p95":246,"p99":246,"min":246,"max":246,"num":1,"values":[246]},"knowledge_base":{"p50":39.5,"p90":59.800000000000004,"p95":63.39999999999999,"p99":66.28,"min":33,"max":67,"num":4,"values":[36,33,43,67]},"asr":{"p50":0,"p90":6.393749999999996,"p95":13.853124999999988,"p99":19.820624999999993,"min":0,"max":21.3125,"num":8,"values":[0,0,0,0,21.3125,0,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was an outbound attempt that reached voicemail immediately, with no conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching logic were executed. Verbatim survey compliance and mandatory phrase detection are 0% due to absence of any spoken survey content or required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5096],"average":5096,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13239149785","direction":"outbound"},"event_timestamp":1775535578075}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2269
CALL ID: call_cc7bae930a610970f59d6186c63
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:38
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0aad50c794fb9acc4d3326a972b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gene","last_name":"Bordelon","full_name":"Gene Bordelon","contact_id":"803","email":"gbordelon@leon-cannon.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no human contact","extension":"114","toronto_current_time":"2026-04-02T17:49:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0aad50c794fb9acc4d3326a972b","X-RetellAI-SipTraceId":"call_0aad50c794fb9acc4d3326a972b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535498682,"end_timestamp":1775535573070,"duration_ms":74388,"transcript":"Agent: Hello, \nUser: Thank you for calling Leon Cannon Logistics. If you know your party's extension, you may enter it at any time. For truck dispatch, press four. For brokerage, press five. For sales and customer relations, press six. For accounts payable, press seven. For accounts receivable, press eight, or press zero for an operator. Thank you. \nUser: Thank you for calling. Jean Bordelon. Please hold while I try to connect you. \nAgent: Thank you. (waiting quietly to be connected)\nAgent: Hello, am I speaking with Gene?\nUser: Your call has been forwarded to the voice mail for Jean Bordelon. No one is available. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.236,"end":1.573}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling Leon Cannon Logistics. If you know your party's extension, you may enter it at any time. For truck dispatch, press four. For brokerage, press five. For sales and customer relations, press six. For accounts payable, press seven. 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(waiting quietly to be connected)","words":[{"word":"Thank ","start":35.597,"end":35.922},{"word":"you.","start":35.922,"end":36.409},{"word":" (waiting ","start":36.455375,"end":36.827375},{"word":"quietly ","start":36.827375,"end":37.175375},{"word":"to ","start":37.175375,"end":37.268375},{"word":"be ","start":37.268375,"end":37.349375},{"word":"connected)","start":37.349375,"end":38.034375}],"metadata":{"response_id":8}},{"role":"agent","content":"Hello, am I speaking with Gene?","words":[{"word":"Hello, ","start":49.187,"end":49.593},{"word":"am ","start":49.593,"end":49.767},{"word":"I ","start":49.767,"end":49.872},{"word":"speaking ","start":49.872,"end":50.22},{"word":"with ","start":50.22,"end":50.383},{"word":"Gene?","start":50.383,"end":50.824}],"metadata":{"response_id":9}},{"role":"user","content":"Your call has been forwarded to the voice mail for Jean Bordelon. No one is available. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 803
CALL ID: call_0aad50c794fb9acc4d3326a972b
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:45
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_bf3e87e1d88fcd0c8f0bd91dfa2","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Diane","last_name":"Cohn","full_name":"Diane Cohn","contact_id":"752","email":"diane@wildeye.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:07-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bf3e87e1d88fcd0c8f0bd91dfa2","X-RetellAI-SipTraceId":"call_bf3e87e1d88fcd0c8f0bd91dfa2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535578548,"end_timestamp":1775535583106,"duration_ms":4558,"transcript":"Agent: Hello, may I please speak \nUser: The Google \nAgent: with Diane?\nUser: subscriber you have called is not available. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":1.085,"end":1.375},{"word":"may ","start":1.375,"end":1.526},{"word":"I ","start":1.526,"end":1.607},{"word":"please ","start":1.607,"end":1.828},{"word":"speak ","start":1.828,"end":2.014}],"metadata":{"response_id":0}},{"role":"user","content":"The Google ","words":[{"word":"The ","start":2.024,"end":2.344},{"word":"Google ","start":2.344,"end":2.6639999}]},{"role":"agent","content":"with Diane?","words":[{"word":"with ","start":2.014,"end":2.164},{"word":"Diane?","start":2.164,"end":2.768}],"metadata":{"response_id":0}},{"role":"user","content":"subscriber you have called is not available. ","words":[{"word":"subscriber ","start":2.6639999,"end":3.144},{"word":"you ","start":3.144,"end":3.384},{"word":"have ","start":3.384,"end":3.544},{"word":"called ","start":3.544,"end":3.7039998},{"word":"is ","start":3.7039998,"end":3.9439998},{"word":"not ","start":3.9439998,"end":4.104},{"word":"available. ","start":4.104,"end":4.3439997}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":1.085,"end":1.375},{"word":"may ","start":1.375,"end":1.526},{"word":"I ","start":1.526,"end":1.607},{"word":"please ","start":1.607,"end":1.828},{"word":"speak ","start":1.828,"end":2.014}],"metadata":{"response_id":0}},{"role":"user","content":"The Google ","words":[{"word":"The ","start":2.024,"end":2.344},{"word":"Google ","start":2.344,"end":2.6639999}]},{"role":"agent","content":"with Diane?","words":[{"word":"with ","start":2.014,"end":2.164},{"word":"Diane?","start":2.164,"end":2.768}],"metadata":{"response_id":0}},{"role":"user","content":"subscriber you have called is not available. ","words":[{"word":"subscriber ","start":2.6639999,"end":3.144},{"word":"you ","start":3.144,"end":3.384},{"word":"have ","start":3.384,"end":3.544},{"word":"called ","start":3.544,"end":3.7039998},{"word":"is ","start":3.7039998,"end":3.9439998},{"word":"not ","start":3.9439998,"end":4.104},{"word":"available. ","start":4.104,"end":4.3439997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9559a4cd209277087dfca3fd85d3c089fcef627eecea09cf328f2f2a2656a8c2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9559a4cd209277087dfca3fd85d3c089fcef627eecea09cf328f2f2a2656a8c2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9559a4cd209277087dfca3fd85d3c089fcef627eecea09cf328f2f2a2656a8c2/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":687,"p90":687,"p95":687,"p99":687,"min":687,"max":687,"num":1,"values":[687]},"tts":{"p50":270,"p90":270,"p95":270,"p99":270,"min":270,"max":270,"num":1,"values":[270]},"knowledge_base":{"p50":56,"p90":56,"p95":56,"p99":56,"min":56,"max":56,"num":1,"values":[56]},"asr":{"p50":0,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":7,"values":[42.625,42.625,21.3125,0,0,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The agent called the contact but reached voicemail and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation as the call was answered by voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or matched.","Mandatory Phrase Detection":"No. The required phrases were not present as the call ended at voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no conversation or valid finish state was reached. Official opening gate accuracy is 0% because the official opening was not spoken after identity confirmation; the call was answered by voicemail. Survey order integrity score is 0% as no survey questions were asked. Skip logic accuracy is 0% because no branching occurred. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5097],"average":5097,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17753136666","direction":"outbound"},"event_timestamp":1775535586342}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 752
CALL ID: call_bf3e87e1d88fcd0c8f0bd91dfa2
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:48
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_01ade8a0606e9ee79e0efad1527","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nihar","last_name":"Nana","full_name":"Nihar Nana","contact_id":"1225","email":"nihar.nana@kpifire.com","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone:  +18559574347","extension":"","toronto_current_time":"2026-04-02T18:19:02-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_01ade8a0606e9ee79e0efad1527","X-RetellAI-SipTraceId":"call_01ade8a0606e9ee79e0efad1527","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535582113,"end_timestamp":1775535584443,"duration_ms":2330,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.188,"end":0.508},{"word":"call ","start":0.508,"end":0.7479999700000001},{"word":"has ","start":0.7479999700000001,"end":0.908},{"word":"been ","start":0.908,"end":1.1480000000000001},{"word":"forwarded ","start":1.1480000000000001,"end":1.4679999000000001},{"word":"to ","start":1.4679999000000001,"end":1.6279999},{"word":"voice ","start":1.6279999,"end":1.8679999},{"word":"mail. ","start":1.8679999,"end":2.028}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.188,"end":0.508},{"word":"call ","start":0.508,"end":0.7479999700000001},{"word":"has ","start":0.7479999700000001,"end":0.908},{"word":"been ","start":0.908,"end":1.1480000000000001},{"word":"forwarded ","start":1.1480000000000001,"end":1.4679999000000001},{"word":"to ","start":1.4679999000000001,"end":1.6279999},{"word":"voice ","start":1.6279999,"end":1.8679999},{"word":"mail. ","start":1.8679999,"end":2.028}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/3d8afc0c7f76a11b529e1ba9f0b6ad7e50a4d34c6c68981ff351087fd70b3372/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/3d8afc0c7f76a11b529e1ba9f0b6ad7e50a4d34c6c68981ff351087fd70b3372/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/3d8afc0c7f76a11b529e1ba9f0b6ad7e50a4d34c6c68981ff351087fd70b3372/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":70,"p90":70,"p95":70,"p99":70,"min":70,"max":70,"num":1,"values":[70]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":6,"values":[21.3125,21.3125,21.3125,21.3125,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it ended immediately with voicemail and no conversation took place.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity score is 0% since no questions were asked. Skip logic accuracy is 0% because no branching happened. Verbatim survey compliance is 0% due to no survey questions asked. Mandatory phrase detection is 0% as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5132],"average":5132,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17025569967","direction":"outbound"},"event_timestamp":1775535589016}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1225
CALL ID: call_01ade8a0606e9ee79e0efad1527
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:19:49
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2594
CALL ID: call_176990eda1aad453f86af9889ec
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:02
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b65499a83623bb96c22fe653f79","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mike","last_name":"Maini","full_name":"Mike Maini","contact_id":"1192","email":"mike.maini@mdi.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail at MDI human resources","extension":"","toronto_current_time":"2026-04-02T17:58:56-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b65499a83623bb96c22fe653f79","X-RetellAI-SipTraceId":"call_b65499a83623bb96c22fe653f79","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535557589,"end_timestamp":1775535599592,"duration_ms":42003,"transcript":"User: Hello. \nAgent: Hello, may I please speak \nUser: You have reached MDI. For sales or customer service, press one. For human resources, press two. For the operator, press zero. \nUser: Hi. Thanks for calling. You've reached the MDI human resources team. We're not available to take your call right now. \n","transcript_object":[{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":1.304,"end":1.944}]},{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":1.127,"end":1.522},{"word":"may ","start":1.522,"end":1.661},{"word":"I ","start":1.661,"end":1.731},{"word":"please ","start":1.731,"end":1.928},{"word":"speak ","start":1.928,"end":2.137}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached MDI. For sales or customer service, press one. For human resources, press two. For the operator, press zero. ","words":[{"word":"You ","start":1.944,"end":2.1839998},{"word":"have ","start":2.1839998,"end":2.4239999},{"word":"reached ","start":2.4239999,"end":2.744},{"word":"MDI. 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You've reached the MDI human resources team. We're not available to take your call right now. ","words":[{"word":"Hi. ","start":35.394003,"end":35.954},{"word":"Thanks ","start":35.954,"end":36.194002},{"word":"for ","start":36.194002,"end":36.434},{"word":"calling. ","start":36.434,"end":36.914},{"word":"You've ","start":36.914,"end":37.234},{"word":"reached ","start":37.234,"end":37.474000000000004},{"word":"the ","start":37.474000000000004,"end":37.634},{"word":"MDI ","start":37.634,"end":38.194002},{"word":"human ","start":38.194002,"end":38.594},{"word":"resources ","start":38.594,"end":39.074},{"word":"team. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1192
CALL ID: call_b65499a83623bb96c22fe653f79
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:06
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0c7968e1801de8339a68c1ebdc7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Dorota","last_name":"Sienkiel","full_name":"Dorota Sienkiel","contact_id":"2514","email":"dorota.sienkiel@softchoice.com","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 vm","extension":"","toronto_current_time":"2026-04-02T17:18:35-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0c7968e1801de8339a68c1ebdc7","X-RetellAI-SipTraceId":"call_0c7968e1801de8339a68c1ebdc7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775535606557,"end_timestamp":1775535606557,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/79315a1ee74fc18d5495438f6b06041d04013ad15fc01d1407009d025de63e3e/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+14166764088","direction":"outbound"},"event_timestamp":1775535607711}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2514
CALL ID: call_0c7968e1801de8339a68c1ebdc7
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:12
----------------------------------------
RAW:
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For sales or customer service, press one. For human resources, press two. For the operator, press zero. \nUser: Hi. Thanks for calling. You've reached the MDI human resources team. We're not available to take your call right now. \n","transcript_object":[{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":1.304,"end":1.944}]},{"role":"agent","content":"Hello, may I please speak ","words":[{"word":"Hello, ","start":1.127,"end":1.522},{"word":"may ","start":1.522,"end":1.661},{"word":"I ","start":1.661,"end":1.731},{"word":"please ","start":1.731,"end":1.928},{"word":"speak ","start":1.928,"end":2.137}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached MDI. For sales or customer service, press one. For human resources, press two. For the operator, press zero. ","words":[{"word":"You ","start":1.944,"end":2.1839998},{"word":"have ","start":2.1839998,"end":2.4239999},{"word":"reached ","start":2.4239999,"end":2.744},{"word":"MDI. 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You've reached the MDI human resources team. We're not available to take your call right now. ","words":[{"word":"Hi. ","start":35.394003,"end":35.954},{"word":"Thanks ","start":35.954,"end":36.194002},{"word":"for ","start":36.194002,"end":36.434},{"word":"calling. ","start":36.434,"end":36.914},{"word":"You've ","start":36.914,"end":37.234},{"word":"reached ","start":37.234,"end":37.474000000000004},{"word":"the ","start":37.474000000000004,"end":37.634},{"word":"MDI ","start":37.634,"end":38.194002},{"word":"human ","start":38.194002,"end":38.594},{"word":"resources ","start":38.594,"end":39.074},{"word":"team. 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For human resources, press two. For the operator, press zero. ","words":[{"word":"You ","start":1.944,"end":2.1839998},{"word":"have ","start":2.1839998,"end":2.4239999},{"word":"reached ","start":2.4239999,"end":2.744},{"word":"MDI. ","start":2.744,"end":3.2239998},{"word":"For ","start":3.824,"end":3.984},{"word":"sales ","start":3.984,"end":4.384},{"word":"or ","start":4.384,"end":4.544},{"word":"customer ","start":4.544,"end":5.024},{"word":"service, ","start":5.024,"end":5.664},{"word":"press ","start":5.744,"end":6.064},{"word":"one. ","start":6.064,"end":6.624},{"word":"For ","start":6.784,"end":7.104},{"word":"human ","start":7.104,"end":7.584},{"word":"resources, ","start":7.584,"end":8.063999999999998},{"word":"press ","start":8.553999999999998,"end":9.113999999999999},{"word":"two. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1192
CALL ID: call_b65499a83623bb96c22fe653f79
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:16
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0c7968e1801de8339a68c1ebdc7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Dorota","last_name":"Sienkiel","full_name":"Dorota Sienkiel","contact_id":"2514","email":"dorota.sienkiel@softchoice.com","orgname":"","bloc_notes_ac":"ATM Nov 28 2025 vm","extension":"","toronto_current_time":"2026-04-02T17:18:35-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0c7968e1801de8339a68c1ebdc7","X-RetellAI-SipTraceId":"call_0c7968e1801de8339a68c1ebdc7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775535606557,"end_timestamp":1775535606557,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/79315a1ee74fc18d5495438f6b06041d04013ad15fc01d1407009d025de63e3e/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+14166764088","direction":"outbound"},"event_timestamp":1775535607711}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2514
CALL ID: call_0c7968e1801de8339a68c1ebdc7
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
{"contacts":[{"cdate":"2025-08-21T15:44:44-05:00","email":"dorota.sienkiel@softchoice.com","phone":"4166764088","firstName":"Dorota","lastName":"Sienkiel","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657665","ua":"okhttp\/5.3.2","hash":"4a7e1d704eb475f385b38302ade84666","socialdata_lastcheck":null,"email_local":"","email_domain":"softchoice.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:20:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:44","updated_utc_timestamp":"2026-04-06 23:20:09","created_timestamp":"2025-08-21 15:44:44","updated_timestamp":"2026-04-06 23:20:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2514\/automationEntryCounts"},"id":"2514","organization":null}],"fieldValue":{"contact":"2514","field":"88","value":"No","cdate":"2026-04-06T23:20:08-05:00","udate":"2026-04-06T23:20:18-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404972\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/404972\/field"},"owner":"2514","id":"404972"}}
FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:16
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_2f729d36b170c66456b91bd4d6a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ramesh","last_name":"Segu","full_name":"Ramesh Segu","contact_id":"1303","email":"rsegu@rsconsultservices.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Ramesh regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-02T18:21:47-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2f729d36b170c66456b91bd4d6a","X-RetellAI-SipTraceId":"call_2f729d36b170c66456b91bd4d6a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535560321,"end_timestamp":1775535611406,"duration_ms":51085,"transcript":"User: Hi. If you record your name and reason for calling. 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Is Ramesh available to speak?","words":[{"word":"Just ","start":37.082,"end":37.314},{"word":"checking ","start":37.314,"end":37.662},{"word":"in—am ","start":37.662,"end":37.906},{"word":"I ","start":37.906,"end":37.987},{"word":"still ","start":37.987,"end":38.231},{"word":"on ","start":38.231,"end":38.336},{"word":"the ","start":38.336,"end":38.452},{"word":"line? ","start":38.452,"end":38.951},{"word":"Is ","start":38.99691674804688,"end":39.13691674804687},{"word":"Ramesh ","start":39.13691674804687,"end":39.42691674804688},{"word":"available ","start":39.42691674804688,"end":39.821916748046874},{"word":"to ","start":39.821916748046874,"end":39.90291674804688},{"word":"speak?","start":39.90291674804688,"end":40.436916748046876}],"metadata":{"response_id":3}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. ","words":[{"word":"I'm ","start":44.759,"end":45.159},{"word":"sorry. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1303
CALL ID: call_2f729d36b170c66456b91bd4d6a
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:16
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_8e057e684ed18ee6b5a080ac35b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Clara","last_name":"O'Brien","full_name":"Clara O'Brien","contact_id":"9146","email":"clara.obrien@soundtransit.org","orgname":"","bloc_notes_ac":"2026 Apr 02 brief call reached voicemail after contact identification","extension":"","toronto_current_time":"2026-04-02T18:25:56-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8e057e684ed18ee6b5a080ac35b","X-RetellAI-SipTraceId":"call_8e057e684ed18ee6b5a080ac35b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535608876,"end_timestamp":1775535613072,"duration_ms":4196,"transcript":"User: Sorry. \nAgent: Hello, may I \nUser: Clara O'Brien. Is not available. \n","transcript_object":[{"role":"user","content":"Sorry. ","words":[{"word":"Sorry. ","start":0.106,"end":0.82599995}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.047,"end":1.372},{"word":"may ","start":1.372,"end":1.546},{"word":"I ","start":1.546,"end":1.651}],"metadata":{"response_id":0}},{"role":"user","content":"Clara O'Brien. Is not available. ","words":[{"word":"Clara ","start":1.3860000000000001,"end":1.8659999},{"word":"O'Brien. ","start":1.8659999,"end":2.7459998},{"word":"Is ","start":3.2259998,"end":3.3859999999999997},{"word":"not ","start":3.3859999999999997,"end":3.546},{"word":"available. ","start":3.546,"end":3.9459997999999996}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. ","words":[{"word":"Sorry. ","start":0.106,"end":0.82599995}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.047,"end":1.372},{"word":"may ","start":1.372,"end":1.546},{"word":"I ","start":1.546,"end":1.651}],"metadata":{"response_id":0}},{"role":"user","content":"Clara O'Brien. Is not available. ","words":[{"word":"Clara ","start":1.3860000000000001,"end":1.8659999},{"word":"O'Brien. ","start":1.8659999,"end":2.7459998},{"word":"Is ","start":3.2259998,"end":3.3859999999999997},{"word":"not ","start":3.3859999999999997,"end":3.546},{"word":"available. ","start":3.546,"end":3.9459997999999996}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b1b33b66f4b0d267efa7fe995bbcd8c2de773568f4214be4ef11054e30749a43/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b1b33b66f4b0d267efa7fe995bbcd8c2de773568f4214be4ef11054e30749a43/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b1b33b66f4b0d267efa7fe995bbcd8c2de773568f4214be4ef11054e30749a43/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":620.5,"p90":668.1,"p95":674.05,"p99":678.81,"min":561,"max":680,"num":2,"values":[680,561]},"tts":{"p50":230,"p90":262.8,"p95":266.9,"p99":270.18,"min":189,"max":271,"num":2,"values":[271,189]},"knowledge_base":{"p50":53,"p90":54.6,"p95":54.8,"p99":54.96,"min":51,"max":55,"num":2,"values":[55,51]},"asr":{"p50":21.312600000000202,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":5,"values":[0,42.625,42.625,21.312600000000202,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was made to Clara O'Brien, but she was not available and the call went to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, Clara O'Brien not available","call_summary_title":"Voicemail reached - Clara O'Brien not available","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended in voicemail without conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5126,5126],"average":5126,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+12066894787","direction":"outbound"},"event_timestamp":1775535617618}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9146
CALL ID: call_8e057e684ed18ee6b5a080ac35b
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:16
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5f6b0f9556ea0c108d6a92d16ea","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Veronica","last_name":"Briones","full_name":"Veronica Briones","contact_id":"2221","email":"vbriones@altamed.org","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Veronica regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-02T18:06:25-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5f6b0f9556ea0c108d6a92d16ea","X-RetellAI-SipTraceId":"call_5f6b0f9556ea0c108d6a92d16ea","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535561331,"end_timestamp":1775535611729,"duration_ms":50398,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Certainly.My name is Ellen, and I’m calling on behalf of AtmanCo to invite Veronica to a complimentary webinar for HR professionals. Thank you.\nUser: Thanks. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—am I still connected?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. \n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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Thank you.","words":[{"word":"Certainly.","start":6.343,"end":7.109},{"word":"My ","start":7.121375,"end":7.306375},{"word":"name ","start":7.306375,"end":7.504375},{"word":"is ","start":7.504375,"end":7.655375},{"word":"Ellen, ","start":7.655375,"end":8.049375},{"word":"and ","start":8.049375,"end":8.200375},{"word":"I’m ","start":8.200375,"end":8.351375},{"word":"calling ","start":8.351375,"end":8.734375},{"word":"on ","start":8.734375,"end":8.839375},{"word":"behalf ","start":8.839375,"end":9.187375},{"word":"of ","start":9.187375,"end":9.303375},{"word":"AtmanCo ","start":9.303375,"end":9.872375},{"word":"to ","start":9.872375,"end":10.023375},{"word":"invite ","start":10.023375,"end":10.360375},{"word":"Veronica ","start":10.360375,"end":10.917375},{"word":"to ","start":10.917375,"end":11.068375},{"word":"a ","start":11.068375,"end":11.149375},{"word":"complimentary ","start":11.149375,"end":11.765375},{"word":"webinar ","start":11.765375,"end":12.217375},{"word":"for ","start":12.217375,"end":12.403375},{"word":"HR ","start":12.403375,"end":12.809375},{"word":"professionals. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2221
CALL ID: call_5f6b0f9556ea0c108d6a92d16ea
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:20
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1039
CALL ID: call_ba472a8f51614c1f997d41f327a
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:21
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f7bc97a768bf578e3a640f78f15","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sandy","last_name":"Mach","full_name":"Sandy Mach","contact_id":"2772","email":"smach@talend.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:01-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f7bc97a768bf578e3a640f78f15","X-RetellAI-SipTraceId":"call_f7bc97a768bf578e3a640f78f15","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535614313,"end_timestamp":1775535617963,"duration_ms":3650,"transcript":"User: You are trying to reach is not available to take your call. \n","transcript_object":[{"role":"user","content":"You are trying to reach is not available to take your call. ","words":[{"word":"You ","start":0.107,"end":0.42699998},{"word":"are ","start":0.42699998,"end":0.5870000000000001},{"word":"trying ","start":0.5870000000000001,"end":0.82699995},{"word":"to ","start":0.82699995,"end":0.987},{"word":"reach ","start":0.987,"end":1.387},{"word":"is ","start":1.387,"end":1.787},{"word":"not ","start":1.787,"end":1.9469999999999998},{"word":"available ","start":1.9469999999999998,"end":2.4269999},{"word":"to ","start":2.4269999,"end":2.6669999},{"word":"take ","start":2.6669999,"end":2.9069999},{"word":"your ","start":2.9069999,"end":3.1470000000000002},{"word":"call. ","start":3.1470000000000002,"end":3.387}]}],"transcript_with_tool_calls":[{"role":"user","content":"You are trying to reach is not available to take your call. ","words":[{"word":"You ","start":0.107,"end":0.42699998},{"word":"are ","start":0.42699998,"end":0.5870000000000001},{"word":"trying ","start":0.5870000000000001,"end":0.82699995},{"word":"to ","start":0.82699995,"end":0.987},{"word":"reach ","start":0.987,"end":1.387},{"word":"is ","start":1.387,"end":1.787},{"word":"not ","start":1.787,"end":1.9469999999999998},{"word":"available ","start":1.9469999999999998,"end":2.4269999},{"word":"to ","start":2.4269999,"end":2.6669999},{"word":"take ","start":2.6669999,"end":2.9069999},{"word":"your ","start":2.9069999,"end":3.1470000000000002},{"word":"call. 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The call did not reach a valid finish state as it went to voicemail without conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken as no human was reached.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to no human interaction.","Debug Analytical Variables":"The call was unsuccessful because it reached voicemail immediately with no human interaction, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for all quality metrics.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5082],"average":5082,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19255609169","direction":"outbound"},"event_timestamp":1775535622256}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2772
CALL ID: call_f7bc97a768bf578e3a640f78f15
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ab213e4be4ef213ec3d233d2b60","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chesa","last_name":"Keane","full_name":"Chesa Keane","contact_id":"663","email":"chesa@computergoddess.com","orgname":"","bloc_notes_ac":"Nov 18 2025 vm  nov 24 2025 vm\n2026 Apr 02 voicemail reached, no message left","extension":"","toronto_current_time":"2026-04-02T17:45:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ab213e4be4ef213ec3d233d2b60","X-RetellAI-SipTraceId":"call_ab213e4be4ef213ec3d233d2b60","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535617442,"end_timestamp":1775535620434,"duration_ms":2992,"transcript":"User: Hi. \nAgent: Hello, may I \nUser: You've reached Chesa Keane. \n","transcript_object":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.3860000000000001,"end":1.706}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.173,"end":1.533},{"word":"may ","start":1.533,"end":1.684},{"word":"I ","start":1.684,"end":1.754}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Chesa Keane. ","words":[{"word":"You've ","start":1.706,"end":2.026},{"word":"reached ","start":2.026,"end":2.1859998},{"word":"Chesa ","start":2.1859998,"end":2.586},{"word":"Keane. ","start":2.586,"end":2.8259999999999996}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.3860000000000001,"end":1.706}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.173,"end":1.533},{"word":"may ","start":1.533,"end":1.684},{"word":"I ","start":1.684,"end":1.754}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Chesa Keane. ","words":[{"word":"You've ","start":1.706,"end":2.026},{"word":"reached ","start":2.026,"end":2.1859998},{"word":"Chesa ","start":2.1859998,"end":2.586},{"word":"Keane. ","start":2.586,"end":2.8259999999999996}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/800ed15f567d445986d680cdda5d4bfd718ec652a62d75853360e0a1d3c1561b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/800ed15f567d445986d680cdda5d4bfd718ec652a62d75853360e0a1d3c1561b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/800ed15f567d445986d680cdda5d4bfd718ec652a62d75853360e0a1d3c1561b/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":781,"p90":781,"p95":781,"p99":781,"min":781,"max":781,"num":1,"values":[781]},"tts":{"p50":311,"p90":311,"p95":311,"p99":311,"min":311,"max":311,"num":1,"values":[311]},"knowledge_base":{"p50":66,"p90":66,"p95":66,"p99":66,"min":66,"max":66,"num":1,"values":[66]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":4,"values":[0,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Chesa Keane but was answered by voicemail. No conversation took place beyond the voicemail greeting.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended at voicemail without any conversation or task completion.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction or task completion. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is 0% due to absence of conversation. Overall, the call was unsuccessful and did not progress beyond voicemail detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5120],"average":5120,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17756912700","direction":"outbound"},"event_timestamp":1775535624022}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 663
CALL ID: call_ab213e4be4ef213ec3d233d2b60
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:24
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_de6d4e4b8e95caa5beb027b96f9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ronald","last_name":"Swanson","full_name":"Ronald Swanson","contact_id":"1300","email":"ronald@cmcresourcesllc.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, no message left","extension":"","toronto_current_time":"2026-04-02T18:51:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_de6d4e4b8e95caa5beb027b96f9","X-RetellAI-SipTraceId":"call_de6d4e4b8e95caa5beb027b96f9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535620302,"end_timestamp":1775535621989,"duration_ms":1687,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.266,"end":0.5860000000000001},{"word":"call ","start":0.5860000000000001,"end":0.82599995},{"word":"has ","start":0.82599995,"end":1.066},{"word":"been ","start":1.066,"end":1.2259999},{"word":"forwarded. ","start":1.2259999,"end":1.546}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.266,"end":0.5860000000000001},{"word":"call ","start":0.5860000000000001,"end":0.82599995},{"word":"has ","start":0.82599995,"end":1.066},{"word":"been ","start":1.066,"end":1.2259999},{"word":"forwarded. ","start":1.2259999,"end":1.546}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/25369a745ec380a224410ee6cfe8a4a8e1887ce60cf402d7b0e75500597492fd/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/25369a745ec380a224410ee6cfe8a4a8e1887ce60cf402d7b0e75500597492fd/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/25369a745ec380a224410ee6cfe8a4a8e1887ce60cf402d7b0e75500597492fd/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":48,"p90":48,"p95":48,"p99":48,"min":48,"max":48,"num":1,"values":[48]},"asr":{"p50":21.3125,"p90":66.11250000000001,"p95":75.71249999999998,"p99":83.39249999999998,"min":0,"max":85.3125,"num":4,"values":[0,85.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5791666,"combined_cost":3.1583333},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail immediately upon connection.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey flow occurred. This results in zero scores for all metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5125],"average":5125,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19147149292","direction":"outbound"},"event_timestamp":1775535625735}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1300
CALL ID: call_de6d4e4b8e95caa5beb027b96f9
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:26
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_043bd1a2b2eef98fe82200dc6b4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chelsey","last_name":"Langan","full_name":"Chelsey Langan","contact_id":"661","email":"chelsey@thinkwarwick.com","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone:  +19256214307","extension":"","toronto_current_time":"2026-04-02T17:45:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_043bd1a2b2eef98fe82200dc6b4","X-RetellAI-SipTraceId":"call_043bd1a2b2eef98fe82200dc6b4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775535626053,"end_timestamp":1775535626053,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/2e8a7b39a1e825f38178e8a6ca92ff7ea26f9eee42827695383341f503fe0b60/public.log","disconnection_reason":"dial_busy","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+19256214307","direction":"outbound"},"event_timestamp":1775535627086}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 661
CALL ID: call_043bd1a2b2eef98fe82200dc6b4
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:25
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e76f675b85b8def6cf274d4dd16","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"SAFe","last_name":"Harrison","full_name":"SAFe Harrison","contact_id":"869","email":"jean@easykeeper.com","orgname":"","bloc_notes_ac":"Oct 6 2025 vm\n2026 Apr 02 reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:49:10-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e76f675b85b8def6cf274d4dd16","X-RetellAI-SipTraceId":"call_e76f675b85b8def6cf274d4dd16","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535620541,"end_timestamp":1775535622719,"duration_ms":2178,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.026,"end":0.34600000000000003},{"word":"has ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"been ","start":0.5860000000000001,"end":0.7459999700000001},{"word":"forwarded ","start":0.7459999700000001,"end":1.066},{"word":"to ","start":1.066,"end":1.306},{"word":"voice ","start":1.306,"end":1.546},{"word":"mail. ","start":1.546,"end":1.786}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.026,"end":0.34600000000000003},{"word":"has ","start":0.34600000000000003,"end":0.5860000000000001},{"word":"been ","start":0.5860000000000001,"end":0.7459999700000001},{"word":"forwarded ","start":0.7459999700000001,"end":1.066},{"word":"to ","start":1.066,"end":1.306},{"word":"voice ","start":1.306,"end":1.546},{"word":"mail. ","start":1.546,"end":1.786}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/f9b6a2d4cc703cb5f7a93a5d521838df8e4d59999b7e6d7c05fa674dd282dec3/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f9b6a2d4cc703cb5f7a93a5d521838df8e4d59999b7e6d7c05fa674dd282dec3/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f9b6a2d4cc703cb5f7a93a5d521838df8e4d59999b7e6d7c05fa674dd282dec3/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":66,"p90":78.8,"p95":80.4,"p99":81.68,"min":50,"max":82,"num":2,"values":[82,50]},"asr":{"p50":21.3125,"p90":34.12499999999999,"p95":38.375,"p99":41.775,"min":21.3125,"max":42.625,"num":5,"values":[21.3125,42.625,21.3125,21.3125,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was expected or spoken since no human was reached.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applied as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or spoken due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 100% as no opening was spoken without identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 100% by default since no survey questions were asked. Mandatory phrase detection is also 100% as no phrases were expected or spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5079],"average":5079,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15302092415","direction":"outbound"},"event_timestamp":1775535626239}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 869
CALL ID: call_e76f675b85b8def6cf274d4dd16
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:27
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_531637879a2932b24bf4787b7ca","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Alan","last_name":"McGrath","full_name":"Alan McGrath","contact_id":"540","email":"alan.mcgrath@snapnurse.com","orgname":"","bloc_notes_ac":"Nov 18 2025 vm  Nov 24 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:46:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_531637879a2932b24bf4787b7ca","X-RetellAI-SipTraceId":"call_531637879a2932b24bf4787b7ca","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535613241,"end_timestamp":1775535623600,"duration_ms":10359,"transcript":"Agent: Hello, may I please speak with Alan?\nUser: Please leave your message for nine two five five seven seven seven seven eight two. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Alan?","words":[{"word":"Hello, ","start":0.996,"end":1.414},{"word":"may ","start":1.414,"end":1.6},{"word":"I ","start":1.6,"end":1.681},{"word":"please ","start":1.681,"end":1.925},{"word":"speak ","start":1.925,"end":2.145},{"word":"with ","start":2.145,"end":2.32},{"word":"Alan?","start":2.32,"end":2.877}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for nine two five five seven seven seven seven eight two. ","words":[{"word":"Please ","start":3.044,"end":3.364},{"word":"leave ","start":3.364,"end":3.604},{"word":"your ","start":3.604,"end":3.844},{"word":"message ","start":3.844,"end":4.084},{"word":"for ","start":4.084,"end":4.564},{"word":"nine ","start":4.564,"end":5.204},{"word":"two ","start":5.204,"end":5.684},{"word":"five ","start":5.684,"end":6.164},{"word":"five ","start":6.164,"end":6.564},{"word":"seven ","start":6.844,"end":7.564},{"word":"seven ","start":7.564,"end":8.043999999999999},{"word":"seven ","start":8.043999999999999,"end":8.524},{"word":"seven ","start":8.524,"end":9.084},{"word":"eight ","start":9.084,"end":9.563999999999998},{"word":"two. ","start":9.563999999999998,"end":9.884001}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Alan?","words":[{"word":"Hello, ","start":0.996,"end":1.414},{"word":"may ","start":1.414,"end":1.6},{"word":"I ","start":1.6,"end":1.681},{"word":"please ","start":1.681,"end":1.925},{"word":"speak ","start":1.925,"end":2.145},{"word":"with ","start":2.145,"end":2.32},{"word":"Alan?","start":2.32,"end":2.877}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for nine two five five seven seven seven seven eight two. ","words":[{"word":"Please ","start":3.044,"end":3.364},{"word":"leave ","start":3.364,"end":3.604},{"word":"your ","start":3.604,"end":3.844},{"word":"message ","start":3.844,"end":4.084},{"word":"for ","start":4.084,"end":4.564},{"word":"nine ","start":4.564,"end":5.204},{"word":"two ","start":5.204,"end":5.684},{"word":"five ","start":5.684,"end":6.164},{"word":"five ","start":6.164,"end":6.564},{"word":"seven ","start":6.844,"end":7.564},{"word":"seven ","start":7.564,"end":8.043999999999999},{"word":"seven ","start":8.043999999999999,"end":8.524},{"word":"seven ","start":8.524,"end":9.084},{"word":"eight ","start":9.084,"end":9.563999999999998},{"word":"two. ","start":9.563999999999998,"end":9.884001}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c02f737ffde39427d03ecee5e4ab6892302648ff2513e6f6cc1bfe4de352ca4e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c02f737ffde39427d03ecee5e4ab6892302648ff2513e6f6cc1bfe4de352ca4e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c02f737ffde39427d03ecee5e4ab6892302648ff2513e6f6cc1bfe4de352ca4e/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":642,"p90":642,"p95":642,"p99":642,"min":642,"max":642,"num":1,"values":[642]},"tts":{"p50":238,"p90":238,"p95":238,"p99":238,"min":238,"max":238,"num":1,"values":[238]},"knowledge_base":{"p50":77,"p90":77,"p95":77,"p99":77,"min":77,"max":77,"num":1,"values":[77]},"asr":{"p50":21.312350000000606,"p90":42.68759999999975,"p95":535.4219500000002,"p99":1717.9843899999994,"min":0,"max":2013.625,"num":16,"values":[0,0,21.3125,0,2013.625,42.6876000000002,21.312399999999798,0,21.312699999999495,21.312300000000505,21.31250000000091,21.311999999999898,21.312599999999293,21.312300000001414,42.68759999999929,21.312199999998484]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.0083333},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.7333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.2375},{"product":"llm_token_surcharge","cost":0.6000000000000001},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0916667}],"total_duration_seconds":11,"total_duration_unit_price":0.3337121,"combined_cost":3.6708333},"call_analysis":{"call_summary":"The agent called Alan but reached voicemail and was unable to speak with him.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered as no human answered, no questions asked, no valid outcome, and no approved closing spoken.","Official Opening Gate Accuracy":"0%. Official opening was not spoken to a confirmed contact, as call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken. Official opening gate accuracy is 0% because the opening was not spoken after identity confirmation; the call went to voicemail. Survey order integrity score is 0% as no survey questions were asked. Skip logic accuracy is 0% because no branching occurred. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is 0% as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5125],"average":5125,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19255777782","direction":"outbound"},"event_timestamp":1775535628235}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 540
CALL ID: call_531637879a2932b24bf4787b7ca
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:34
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b219b9b76b9d51115da8b024a08","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jim","last_name":"Carr","full_name":"Jim Carr","contact_id":"899","email":"jimcarr@eircom.net","orgname":"","bloc_notes_ac":"Oct 7 2025 no one by that name as for the right person","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b219b9b76b9d51115da8b024a08","X-RetellAI-SipTraceId":"call_b219b9b76b9d51115da8b024a08","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535620445,"end_timestamp":1775535632750,"duration_ms":12305,"transcript":"User: Thank you for Services of Nevada. Our office hours are Monday through Friday, eight thirty AM to five PM. You have reached us either on the other line or out of the office. \n","transcript_object":[{"role":"user","content":"Thank you for Services of Nevada. Our office hours are Monday through Friday, eight thirty AM to five PM. You have reached us either on the other line or out of the office. ","words":[{"word":"Thank ","start":0.988,"end":1.2279999},{"word":"you ","start":1.2279999,"end":1.3880000000000001},{"word":"for ","start":1.3880000000000001,"end":1.6279999},{"word":"Services ","start":2.108,"end":2.6679999},{"word":"of ","start":2.6679999,"end":2.9079999},{"word":"Nevada. 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You have reached us either on the other line or out of the office. ","words":[{"word":"Thank ","start":0.988,"end":1.2279999},{"word":"you ","start":1.2279999,"end":1.3880000000000001},{"word":"for ","start":1.3880000000000001,"end":1.6279999},{"word":"Services ","start":2.108,"end":2.6679999},{"word":"of ","start":2.6679999,"end":2.9079999},{"word":"Nevada. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 899
CALL ID: call_b219b9b76b9d51115da8b024a08
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:47
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2461
CALL ID: call_285edfa8f0e05cbf6e1574302f1
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:50
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7350de855aad22b68ebbc352538","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Anthony","last_name":"Gleich","full_name":"Anthony Gleich","contact_id":"295","email":"anthony@milkmoney1.org","orgname":"","bloc_notes_ac":"18 November 2025 VM\r\nATM / 21 November 2025 He hung up\n2026 Apr 02 call reached full voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7350de855aad22b68ebbc352538","X-RetellAI-SipTraceId":"call_7350de855aad22b68ebbc352538","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535628043,"end_timestamp":1775535647183,"duration_ms":19140,"transcript":"User: Oh, no. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 295
CALL ID: call_7350de855aad22b68ebbc352538
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:54
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2306
CALL ID: call_91cfdab1063038d169ed0c34964
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:20:58
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ec4931e76a1187e869a10a92877","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Morgan","last_name":"Mower","full_name":"Morgan Mower","contact_id":"306","email":"mmower@westernverify.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, message left","extension":"","toronto_current_time":"2026-04-02T17:28:18-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ec4931e76a1187e869a10a92877","X-RetellAI-SipTraceId":"call_ec4931e76a1187e869a10a92877","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535645694,"end_timestamp":1775535652741,"duration_ms":7047,"transcript":"User: This is Morgan Mauer with Western Verify. Please leave your name and number, and I will get back to you as soon as possible. \n","transcript_object":[{"role":"user","content":"This is Morgan Mauer with Western Verify. Please leave your name and number, and I will get back to you as soon as possible. ","words":[{"word":"This ","start":0.27,"end":0.5900000000000001},{"word":"is ","start":0.5900000000000001,"end":0.7499999700000001},{"word":"Morgan ","start":0.7499999700000001,"end":1.1500000000000001},{"word":"Mauer ","start":1.1500000000000001,"end":1.55},{"word":"with ","start":1.55,"end":1.8699999},{"word":"Western ","start":1.8699999,"end":2.27},{"word":"Verify. 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","words":[{"word":"This ","start":0.27,"end":0.5900000000000001},{"word":"is ","start":0.5900000000000001,"end":0.7499999700000001},{"word":"Morgan ","start":0.7499999700000001,"end":1.1500000000000001},{"word":"Mauer ","start":1.1500000000000001,"end":1.55},{"word":"with ","start":1.55,"end":1.8699999},{"word":"Western ","start":1.8699999,"end":2.27},{"word":"Verify. 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The agent left a brief message requesting a callback.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, message left","call_summary_title":"Voicemail left on outbound call","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a human or complete any survey or task, only a voicemail message was left.","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening was possible as the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. The required phrases were not spoken as the call went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call did not reach a human or complete any survey steps. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no survey questions being asked. Mandatory phrase detection is No because the call was a voicemail message without required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5082,5075,5459],"average":5205.333333333333,"num_requests":3},"tool_calls":[],"from_number":"+14374657779","to_number":"+18016416419","direction":"outbound"},"event_timestamp":1775535659658}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 306
CALL ID: call_ec4931e76a1187e869a10a92877
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:00
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_44e92096bc7ee5ddbc2c3a2aa9f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Grethel","last_name":"Koppel","full_name":"Grethel Koppel","contact_id":"2639","email":"grethel.koppel@oportun.com","orgname":"","bloc_notes_ac":"Nov 19 2025 vm  Nov 24 2025 vm\n2026 Apr 02 automated message about card replacement and new contact info","extension":"","toronto_current_time":"2026-04-02T17:49:10-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_44e92096bc7ee5ddbc2c3a2aa9f","X-RetellAI-SipTraceId":"call_44e92096bc7ee5ddbc2c3a2aa9f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535619779,"end_timestamp":1775535657327,"duration_ms":37548,"transcript":"User: You for calling Oportun. 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No survey questions were asked.","Mandatory Phrase Detection":"No. The call was an automated message without survey or closing phrases.","Debug Analytical Variables":"The call flow completion rate is 70% because the official opening was delivered but no survey questions were asked and the call ended abruptly. Official opening gate accuracy is 100% as the opening was after the initial prompt. Survey order integrity and skip logic accuracy are 100% by default since no survey was conducted. Verbatim survey compliance is not applicable. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2639
CALL ID: call_44e92096bc7ee5ddbc2c3a2aa9f
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:00
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_27dca112c26ee49238b54c36554","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Derek","last_name":"Brady","full_name":"Derek Brady","contact_id":"739","email":"derek@cdtalentadvisors.com","orgname":"","bloc_notes_ac":"Oct 6 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:46:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_27dca112c26ee49238b54c36554","X-RetellAI-SipTraceId":"call_27dca112c26ee49238b54c36554","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535654198,"end_timestamp":1775535656870,"duration_ms":2672,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.5870000000000001,"end":0.907},{"word":"call ","start":0.907,"end":1.147},{"word":"has ","start":1.147,"end":1.387},{"word":"been ","start":1.387,"end":1.547},{"word":"forwarded ","start":1.547,"end":1.8669999},{"word":"to ","start":1.8669999,"end":2.027},{"word":"voice ","start":2.027,"end":2.2670000000000003},{"word":"mail. ","start":2.2670000000000003,"end":2.4269999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.5870000000000001,"end":0.907},{"word":"call ","start":0.907,"end":1.147},{"word":"has ","start":1.147,"end":1.387},{"word":"been ","start":1.387,"end":1.547},{"word":"forwarded ","start":1.547,"end":1.8669999},{"word":"to ","start":1.8669999,"end":2.027},{"word":"voice ","start":2.027,"end":2.2670000000000003},{"word":"mail. 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The call did not reach a valid finish state as it went directly to voicemail without any interaction.","Official Opening Gate Accuracy":"0%. No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human interaction.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not spoken as the call went to voicemail immediately.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or valid finish state. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching happened. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail immediately.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5133],"average":5133,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17025872389","direction":"outbound"},"event_timestamp":1775535661812}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 739
CALL ID: call_27dca112c26ee49238b54c36554
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:10
----------------------------------------
RAW:
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No survey questions were asked.","Mandatory Phrase Detection":"No. The call was an automated message without survey or closing phrases.","Debug Analytical Variables":"The call flow completion rate is 70% because the official opening was delivered but no survey questions were asked and the call ended abruptly. Official opening gate accuracy is 100% as the opening was after the initial prompt. Survey order integrity and skip logic accuracy are 100% by default since no survey was conducted. Verbatim survey compliance is not applicable. Mandatory phrase detection is No because the call was an automated message without required survey phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5122,5862,5253],"average":5412.333333333333,"num_requests":3},"tool_calls":[{"tool_call_id":"227b5d2c944315ba","name":"press_digit","type":"press_digit","start_time_sec":7.547,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+18556130070","direction":"outbound"},"event_timestamp":1775535661041}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2639
CALL ID: call_44e92096bc7ee5ddbc2c3a2aa9f
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:10
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_42e32317960c9f5171f99c5cd41","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Suzanne","last_name":"Herring","full_name":"Suzanne Herring","contact_id":"1034","email":"suzanneh@avisight.com","orgname":"","bloc_notes_ac":"Oct 7 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T19:11:00-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_42e32317960c9f5171f99c5cd41","X-RetellAI-SipTraceId":"call_42e32317960c9f5171f99c5cd41","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535625810,"end_timestamp":1775535667733,"duration_ms":41923,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Certainly.My name is Ellen, and I’m calling on behalf of AtmanCo. I’d like to speak with Suzanne Herring regarding an invitation to a complimentary HR webinar. Thank you.\nUser: Thanks. Please stay on the line. \nAgent: Thank you. I’ll hold.\nUser: Hello? \nAgent: Hello, am I speaking with Suzanne?\nUser: No. You have the wrong number. \nAgent: Thank you for letting me know. Have a great \n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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I’d like to speak with Suzanne Herring regarding an invitation to a complimentary HR webinar. Thank you.","words":[{"word":"Certainly.","start":6.462,"end":7.135},{"word":"My ","start":7.181458251953125,"end":7.321458251953125},{"word":"name ","start":7.321458251953125,"end":7.495458251953125},{"word":"is ","start":7.495458251953125,"end":7.634458251953125},{"word":"Ellen, ","start":7.634458251953125,"end":7.948458251953125},{"word":"and ","start":7.948458251953125,"end":8.087458251953125},{"word":"I’m ","start":8.087458251953125,"end":8.215458251953125},{"word":"calling ","start":8.215458251953125,"end":8.470458251953126},{"word":"on ","start":8.470458251953126,"end":8.563458251953126},{"word":"behalf ","start":8.563458251953126,"end":8.842458251953126},{"word":"of ","start":8.842458251953126,"end":8.981458251953125},{"word":"AtmanCo. 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Have a great ","words":[{"word":"Thank ","start":39.892,"end":40.124},{"word":"you ","start":40.124,"end":40.229},{"word":"for ","start":40.229,"end":40.345},{"word":"letting ","start":40.345,"end":40.588},{"word":"me ","start":40.588,"end":40.681},{"word":"know. ","start":40.681,"end":41.099},{"word":"Have ","start":41.145333251953126,"end":41.32033325195312},{"word":"a ","start":41.32033325195312,"end":41.389333251953126},{"word":"great ","start":41.389333251953126,"end":41.61033325195312}],"metadata":{"response_id":7}}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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The call ended shortly after the contact informed the agent of the mistake.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"08","bloc_notes":"2026 Apr 06 wrong number reached","call_summary_title":"Wrong Number Reached","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. The official opening was delivered after identity confirmation, but the call ended early due to wrong number, so no survey questions were asked and no valid outcome was reached.","Official Opening Gate Accuracy":"100%. The official opening was spoken only after confirming the identity and not to a gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was needed as the call ended early.","Verbatim Survey Compliance":"0%. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1034
CALL ID: call_42e32317960c9f5171f99c5cd41
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:11
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_27dca112c26ee49238b54c36554","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Derek","last_name":"Brady","full_name":"Derek Brady","contact_id":"739","email":"derek@cdtalentadvisors.com","orgname":"","bloc_notes_ac":"Oct 6 2025 vm","extension":"","toronto_current_time":"2026-04-02T18:46:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_27dca112c26ee49238b54c36554","X-RetellAI-SipTraceId":"call_27dca112c26ee49238b54c36554","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535654198,"end_timestamp":1775535656870,"duration_ms":2672,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.5870000000000001,"end":0.907},{"word":"call ","start":0.907,"end":1.147},{"word":"has ","start":1.147,"end":1.387},{"word":"been ","start":1.387,"end":1.547},{"word":"forwarded ","start":1.547,"end":1.8669999},{"word":"to ","start":1.8669999,"end":2.027},{"word":"voice ","start":2.027,"end":2.2670000000000003},{"word":"mail. ","start":2.2670000000000003,"end":2.4269999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.5870000000000001,"end":0.907},{"word":"call ","start":0.907,"end":1.147},{"word":"has ","start":1.147,"end":1.387},{"word":"been ","start":1.387,"end":1.547},{"word":"forwarded ","start":1.547,"end":1.8669999},{"word":"to ","start":1.8669999,"end":2.027},{"word":"voice ","start":2.027,"end":2.2670000000000003},{"word":"mail. ","start":2.2670000000000003,"end":2.4269999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/fec32a37759e10205cd9de607af29905d9a30c3c672691899a936d59013be05b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/fec32a37759e10205cd9de607af29905d9a30c3c672691899a936d59013be05b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/fec32a37759e10205cd9de607af29905d9a30c3c672691899a936d59013be05b/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":859,"p90":859,"p95":859,"p99":859,"min":859,"max":859,"num":1,"values":[859]},"tts":{"p50":304,"p90":304,"p95":304,"p99":304,"min":304,"max":304,"num":1,"values":[304]},"knowledge_base":{"p50":67,"p90":67,"p95":67,"p99":67,"min":67,"max":67,"num":1,"values":[67]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":6,"values":[21.3125,21.3125,21.3125,0,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail without any interaction.","Official Opening Gate Accuracy":"0%. No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human interaction.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not spoken as the call went to voicemail immediately.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or valid finish state. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching happened. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail immediately.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5133],"average":5133,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17025872389","direction":"outbound"},"event_timestamp":1775535661812}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 739
CALL ID: call_27dca112c26ee49238b54c36554
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:19
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a5ab0549d1053db42fef1324a61","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Chris","last_name":"Jaskot","full_name":"Chris Jaskot","contact_id":"680","email":"cjaskot@onitdigital.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:45:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a5ab0549d1053db42fef1324a61","X-RetellAI-SipTraceId":"call_a5ab0549d1053db42fef1324a61","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535679183,"end_timestamp":1775535679428,"duration_ms":245,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7ac7ce553187cc23cd07fa8678a8c6ef8fca0ae4a4f48c94d73fcfdc9af98b4b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7ac7ce553187cc23cd07fa8678a8c6ef8fca0ae4a4f48c94d73fcfdc9af98b4b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7ac7ce553187cc23cd07fa8678a8c6ef8fca0ae4a4f48c94d73fcfdc9af98b4b/public.log","disconnection_reason":"user_hangup","latency":{},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.0916667},{"product":"short_call_surcharge","cost":2.4000000000000004},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.0666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.1125},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0083333}],"total_duration_seconds":1,"total_duration_unit_price":3.1791667,"combined_cost":3.1791667},"call_analysis":{"call_summary":"No conversation happened.","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","llm_token_usage":{"values":[5112],"average":5112,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17342761982","direction":"outbound"},"event_timestamp":1775535680205}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 680
CALL ID: call_a5ab0549d1053db42fef1324a61
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:18
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a32f7f04f21505fbfc91f991b5e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Christian","last_name":"Mvuyekure","full_name":"Christian Mvuyekure","contact_id":"3370","email":"cmvuyekure@impacttransform.org","orgname":"","bloc_notes_ac":"Oct 24 2025 v m\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:33:37-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a32f7f04f21505fbfc91f991b5e","X-RetellAI-SipTraceId":"call_a32f7f04f21505fbfc91f991b5e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535672792,"end_timestamp":1775535676128,"duration_ms":3336,"transcript":"Agent: Hello, may I \nUser: You have \nAgent: please speak with \nUser: reached Impact. \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.073,"end":1.363},{"word":"may ","start":1.363,"end":1.514},{"word":"I ","start":1.514,"end":1.584}],"metadata":{"response_id":0}},{"role":"user","content":"You have ","words":[{"word":"You ","start":1.708,"end":1.948},{"word":"have ","start":1.948,"end":2.1879998}]},{"role":"agent","content":"please speak with ","words":[{"word":"please ","start":1.584,"end":1.851},{"word":"speak ","start":1.851,"end":2.083},{"word":"with ","start":2.083,"end":2.234}],"metadata":{"response_id":0}},{"role":"user","content":"reached Impact. ","words":[{"word":"reached ","start":2.1879998,"end":2.508},{"word":"Impact. ","start":2.508,"end":2.988}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.073,"end":1.363},{"word":"may ","start":1.363,"end":1.514},{"word":"I ","start":1.514,"end":1.584}],"metadata":{"response_id":0}},{"role":"user","content":"You have ","words":[{"word":"You ","start":1.708,"end":1.948},{"word":"have ","start":1.948,"end":2.1879998}]},{"role":"agent","content":"please speak with ","words":[{"word":"please ","start":1.584,"end":1.851},{"word":"speak ","start":1.851,"end":2.083},{"word":"with ","start":2.083,"end":2.234}],"metadata":{"response_id":0}},{"role":"user","content":"reached Impact. ","words":[{"word":"reached ","start":2.1879998,"end":2.508},{"word":"Impact. ","start":2.508,"end":2.988}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/2f1d3625415796efc8d8d97d7dbac2fe99afe803ec67186a52c945cc6d3ab862/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/2f1d3625415796efc8d8d97d7dbac2fe99afe803ec67186a52c945cc6d3ab862/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/2f1d3625415796efc8d8d97d7dbac2fe99afe803ec67186a52c945cc6d3ab862/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":697,"p90":697,"p95":697,"p99":697,"min":697,"max":697,"num":1,"values":[697]},"tts":{"p50":282,"p90":282,"p95":282,"p99":282,"min":282,"max":282,"num":1,"values":[282]},"knowledge_base":{"p50":57,"p90":57,"p95":57,"p99":57,"min":57,"max":57,"num":1,"values":[57]},"asr":{"p50":21.3125,"p90":36.23125,"p95":39.428124999999994,"p99":41.985625,"min":0,"max":42.625,"num":4,"values":[42.625,21.3125,21.3125,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was very brief and ended quickly with the agent reaching voicemail. No conversation or task completion occurred.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not progress beyond initial contact and ended at voicemail without any conversation or task completion.","Official Opening Gate Accuracy":"0%. No official opening was delivered as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended immediately at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it ended at voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any conversation or task completion. Official opening gate accuracy is 0% since the agent did not deliver the official opening after identity confirmation. Survey order integrity and skip logic accuracy are 0% because no survey questions or logical branching occurred. Verbatim survey compliance is 0% due to no survey questions asked. Mandatory phrase detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5134],"average":5134,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16132376768","direction":"outbound"},"event_timestamp":1775535679486}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3370
CALL ID: call_a32f7f04f21505fbfc91f991b5e
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_07d2d8d724f50dac22bfb32b96b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Keith","last_name":"Manis","full_name":"Keith Manis","contact_id":"9228","email":"keith.manis@harrishealth.org","orgname":"","bloc_notes_ac":"2026 Apr 02 Agent reached operator who helped locate Keith Manis but call ended in voicemail - no message left","extension":"","toronto_current_time":"2026-04-02T17:43:41-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_07d2d8d724f50dac22bfb32b96b","X-RetellAI-SipTraceId":"call_07d2d8d724f50dac22bfb32b96b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"not_connected","start_timestamp":1775535684128,"end_timestamp":1775535684128,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/325b8c9faa82e675f7948e5cfa4ff72c02fdc61451db54abcbe0a6930c273e9d/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+17135666496","direction":"outbound"},"event_timestamp":1775535684597}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9228
CALL ID: call_07d2d8d724f50dac22bfb32b96b
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ee71783b62c9ef2cb877956d0be","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sara","last_name":"Lockhart","full_name":"Sara Lockhart","contact_id":"2457","email":"sara.lockhart@softchoice.com","orgname":"","bloc_notes_ac":"Nov 28 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:25:09-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ee71783b62c9ef2cb877956d0be","X-RetellAI-SipTraceId":"call_ee71783b62c9ef2cb877956d0be","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535669797,"end_timestamp":1775535680742,"duration_ms":10945,"transcript":"Agent: Hello, may I please speak with Sara?\nUser: Thanks for calling. Unfortunately, I'm unable to take your call at this time. If you kindly leave a brief message, I'll be happy to get back to you as soon as possible. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Sara?","words":[{"word":"Hello, ","start":1.273,"end":1.609},{"word":"may ","start":1.609,"end":1.737},{"word":"I ","start":1.737,"end":1.83},{"word":"please ","start":1.83,"end":2.039},{"word":"speak ","start":2.039,"end":2.248},{"word":"with ","start":2.248,"end":2.387},{"word":"Sara?","start":2.387,"end":2.91}],"metadata":{"response_id":0}},{"role":"user","content":"Thanks for calling. Unfortunately, I'm unable to take your call at this time. If you kindly leave a brief message, I'll be happy to get back to you as soon as possible. ","words":[{"word":"Thanks ","start":3.073,"end":3.3129999999999997},{"word":"for ","start":3.3129999999999997,"end":3.553},{"word":"calling. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2457
CALL ID: call_ee71783b62c9ef2cb877956d0be
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:27
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 715
CALL ID: call_293d610639f58cff05a98c37fbe
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:27
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_73b9a5a89160ac68fb844300248","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sue","last_name":"Abdullah","full_name":"Sue Abdullah","contact_id":"2468","email":"sabdullah@osi-systems.com","orgname":"","bloc_notes_ac":"Atm / 19 November 2025 they refused to transfer me to her - they don't accept such calls\n2026 Apr 02 call attempt to OSI Systems failed to connect","extension":"","toronto_current_time":"2026-04-02T18:51:02-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_73b9a5a89160ac68fb844300248","X-RetellAI-SipTraceId":"call_73b9a5a89160ac68fb844300248","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535669634,"end_timestamp":1775535683431,"duration_ms":13797,"transcript":"User: Thanks for calling OSI Optoelectronics. And OSI Systems company. Our office hours are eight AM to five PM, Monday to Friday. If you have reached this recording, our office is currently closed. \n","transcript_object":[{"role":"user","content":"Thanks for calling OSI Optoelectronics. And OSI Systems company. Our office hours are eight AM to five PM, Monday to Friday. If you have reached this recording, our office is currently closed. ","words":[{"word":"Thanks ","start":0.7489999700000001,"end":1.069},{"word":"for ","start":1.069,"end":1.309},{"word":"calling ","start":1.309,"end":1.549},{"word":"OSI ","start":1.549,"end":2.109},{"word":"Optoelectronics. ","start":2.109,"end":2.989},{"word":"And ","start":3.319,"end":3.5589999999999997},{"word":"OSI ","start":3.5589999999999997,"end":4.199},{"word":"Systems ","start":4.199,"end":4.5989997},{"word":"company. 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Survey Order Integrity Score and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance is 100% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were not spoken to a human. The call was an outbound call that reached voicemail, so no human interaction occurred.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5108],"average":5108,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13109780516","direction":"outbound"},"event_timestamp":1775535688556}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2468
CALL ID: call_73b9a5a89160ac68fb844300248
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:28
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f979c31f18188a0fe3017a2c2ea","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Adam","last_name":"Antunes","full_name":"Adam Antunes","contact_id":"3349","email":"adam.antunes@arbutusmedical.ca","orgname":"","bloc_notes_ac":"Oct 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T12:30:49-04:00","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f979c31f18188a0fe3017a2c2ea","X-RetellAI-SipTraceId":"call_f979c31f18188a0fe3017a2c2ea","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535679152,"end_timestamp":1775535683915,"duration_ms":4763,"transcript":"Agent: Hello, may I please speak with Adam?\nUser: Hi. You've reached Adam Antunes. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Adam?","words":[{"word":"Hello, ","start":1.138,"end":1.475},{"word":"may ","start":1.475,"end":1.637},{"word":"I ","start":1.637,"end":1.719},{"word":"please ","start":1.719,"end":1.939},{"word":"speak ","start":1.939,"end":2.148},{"word":"with ","start":2.148,"end":2.311},{"word":"Adam?","start":2.311,"end":2.833}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Adam Antunes. ","words":[{"word":"Hi. ","start":3.124,"end":3.524},{"word":"You've ","start":3.524,"end":3.7639998},{"word":"reached ","start":3.7639998,"end":3.844},{"word":"Adam ","start":3.844,"end":4.164},{"word":"Antunes. ","start":4.164,"end":4.484}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Adam?","words":[{"word":"Hello, ","start":1.138,"end":1.475},{"word":"may ","start":1.475,"end":1.637},{"word":"I ","start":1.637,"end":1.719},{"word":"please ","start":1.719,"end":1.939},{"word":"speak ","start":1.939,"end":2.148},{"word":"with ","start":2.148,"end":2.311},{"word":"Adam?","start":2.311,"end":2.833}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Adam Antunes. ","words":[{"word":"Hi. ","start":3.124,"end":3.524},{"word":"You've ","start":3.524,"end":3.7639998},{"word":"reached ","start":3.7639998,"end":3.844},{"word":"Adam ","start":3.844,"end":4.164},{"word":"Antunes. ","start":4.164,"end":4.484}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/117ff8d437f0b766bd6d8bd2557a46b7e569efb61db2811e40d86cae7a2575a9/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/117ff8d437f0b766bd6d8bd2557a46b7e569efb61db2811e40d86cae7a2575a9/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/117ff8d437f0b766bd6d8bd2557a46b7e569efb61db2811e40d86cae7a2575a9/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":792,"p90":792,"p95":792,"p99":792,"min":792,"max":792,"num":1,"values":[792]},"tts":{"p50":230,"p90":230,"p95":230,"p99":230,"min":230,"max":230,"num":1,"values":[230]},"knowledge_base":{"p50":46.5,"p90":50.1,"p95":50.55,"p99":50.91,"min":42,"max":51,"num":2,"values":[51,42]},"asr":{"p50":21.312200000000303,"p90":21.31245999999992,"p95":21.312479999999958,"p99":21.312495999999992,"min":0,"max":21.3125,"num":5,"values":[21.3125,0,0.00010000000020227162,21.312399999999798,21.312200000000303]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The agent called Adam Antunes but reached his voicemail and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached - no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The official opening was attempted but no conversation occurred due to voicemail, no questions were asked, but a valid outcome code was assigned and call ended properly.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation since the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching was needed as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to voicemail.","Debug Analytical Variables":"The call flow completion rate is low (10%) because the call ended at voicemail without any survey questions or official opening delivered. Official Opening Gate Accuracy is 0% as the opening was not spoken after identity confirmation. Survey Order Integrity and Skip Logic Accuracy are 100% by default since no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no interaction beyond voicemail. The call disposition code 06 reflects voicemail reached with no message left.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5124],"average":5124,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19054095691","direction":"outbound"},"event_timestamp":1775535688854}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3349
CALL ID: call_f979c31f18188a0fe3017a2c2ea
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
{"contacts":[{"cdate":"2025-10-21T11:40:11-05:00","email":"adam.antunes@arbutusmedical.ca","phone":"9054095691","firstName":"Adam","lastName":"Antunes","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657052","ua":"okhttp\/5.3.2","hash":"5a0f9ce37f0e8a7a29f71084675d7a2f","socialdata_lastcheck":null,"email_local":"","email_domain":"arbutusmedical.ca","sentcnt":"10","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:21:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-21 11:40:11","updated_utc_timestamp":"2026-04-06 23:21:29","created_timestamp":"2025-10-21 11:40:11","updated_timestamp":"2026-04-06 23:21:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3349\/automationEntryCounts"},"id":"3349","organization":null}],"fieldValue":{"contact":"3349","field":"36","value":"Oct 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","cdate":"2025-10-24T10:52:50-05:00","udate":"2026-04-06T23:21:29-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113360\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/113360\/field"},"owner":"3349","id":"113360"}}
FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:34
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c343ffa3098f223323c9a032f9d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lauren","last_name":"Maehling","full_name":"Lauren Maehling","contact_id":"278","email":"lmaehling@arizonabeef.org","orgname":"","bloc_notes_ac":"Sept 22 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:17-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c343ffa3098f223323c9a032f9d","X-RetellAI-SipTraceId":"call_c343ffa3098f223323c9a032f9d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535685667,"end_timestamp":1775535689695,"duration_ms":4028,"transcript":"User: You've reached Lauren. I'm sorry I missed you, but I'll give you a call as soon as I can. \n","transcript_object":[{"role":"user","content":"You've reached Lauren. I'm sorry I missed you, but I'll give you a call as soon as I can. ","words":[{"word":"You've ","start":0.509,"end":0.909},{"word":"reached ","start":0.909,"end":1.069},{"word":"Lauren. 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I'm sorry I missed you, but I'll give you a call as soon as I can. ","words":[{"word":"You've ","start":0.509,"end":0.909},{"word":"reached ","start":0.909,"end":1.069},{"word":"Lauren. 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The call did not reach a human or complete any part of the script, no official opening or questions asked, no closing spoken.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call went to voicemail and no identity confirmation occurred.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable and effectively zero.","Skip Logic Accuracy":"0% . No logical branching occurred due to no interaction with the contact.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0% . None of the required phrases were detected as the call went to voicemail.","Debug Analytical Variables":"The call was not answered by a human, resulting in no official opening, no survey questions asked, and no closing. Therefore, all metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%. The call disposition code 06 indicates voicemail was reached and no message was left, confirming the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5138],"average":5138,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16024216014","direction":"outbound"},"event_timestamp":1775535695093}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 278
CALL ID: call_c343ffa3098f223323c9a032f9d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:48
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_dd5117d529615b9a57b9f337906","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Annmarie","last_name":"Aristigue","full_name":"Annmarie Aristigue","contact_id":"304","email":"annmarie@azautorepair.net","orgname":"","bloc_notes_ac":"-3hr\r\nSept 22 2025 vm\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:14-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_dd5117d529615b9a57b9f337906","X-RetellAI-SipTraceId":"call_dd5117d529615b9a57b9f337906","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535702312,"end_timestamp":1775535705110,"duration_ms":2798,"transcript":"User: Hi. You've reached Anne Marie with Haymore Realty. \n","transcript_object":[{"role":"user","content":"Hi. You've reached Anne Marie with Haymore Realty. ","words":[{"word":"Hi. ","start":0.42499998,"end":0.905},{"word":"You've ","start":0.905,"end":1.145},{"word":"reached ","start":1.145,"end":1.305},{"word":"Anne ","start":1.305,"end":1.6249999},{"word":"Marie ","start":1.6249999,"end":1.8649999},{"word":"with ","start":1.8649999,"end":2.025},{"word":"Haymore ","start":2.025,"end":2.4249999},{"word":"Realty. ","start":2.4249999,"end":2.6649998999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You've reached Anne Marie with Haymore Realty. ","words":[{"word":"Hi. ","start":0.42499998,"end":0.905},{"word":"You've ","start":0.905,"end":1.145},{"word":"reached ","start":1.145,"end":1.305},{"word":"Anne ","start":1.305,"end":1.6249999},{"word":"Marie ","start":1.6249999,"end":1.8649999},{"word":"with ","start":1.8649999,"end":2.025},{"word":"Haymore ","start":2.025,"end":2.4249999},{"word":"Realty. ","start":2.4249999,"end":2.6649998999999998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/42c9862be363cf6324b98e54bb32a38d3e9f9aee554e33ab0e2c4d75323d28dd/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/42c9862be363cf6324b98e54bb32a38d3e9f9aee554e33ab0e2c4d75323d28dd/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/42c9862be363cf6324b98e54bb32a38d3e9f9aee554e33ab0e2c4d75323d28dd/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":793,"p90":793,"p95":793,"p99":793,"min":793,"max":793,"num":1,"values":[793]},"tts":{"p50":280,"p90":280,"p95":280,"p99":280,"min":280,"max":280,"num":1,"values":[280]},"knowledge_base":{"p50":58,"p90":58,"p95":58,"p99":58,"min":58,"max":58,"num":1,"values":[58]},"asr":{"p50":0,"p90":10.656300000000101,"p95":15.98440000000005,"p99":20.246880000000015,"min":0,"max":21.3125,"num":6,"values":[0,0,0,0,0.00010000000020227162,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Anne Marie with Haymore Realty but went to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached - no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a human or complete any part of the script, no official opening or closing was delivered.","Official Opening Gate Accuracy":"0% . No official opening was spoken after identity confirmation as no human answered.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or matched.","Mandatory Phrase Detection":"0% . No mandatory phrases were detected due to no human interaction.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no part of the call flow was executed. No official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5133],"average":5133,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15202664544","direction":"outbound"},"event_timestamp":1775535709762}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 304
CALL ID: call_dd5117d529615b9a57b9f337906
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:50
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f57589f9ce54223af9298157790","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Abena","last_name":"Obour-Agyeman","full_name":"Abena Obour-Agyeman","contact_id":"4323","email":"abena@rsbreakers.com","orgname":"","bloc_notes_ac":"Oct 29 2025 vm\n2026 Apr 02 call forwarded to uninitialized voicemail service","extension":"","toronto_current_time":"2026-04-02T12:30:48-04:00","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f57589f9ce54223af9298157790","X-RetellAI-SipTraceId":"call_f57589f9ce54223af9298157790","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535701492,"end_timestamp":1775535706629,"duration_ms":5137,"transcript":"Agent: Hello, may I please speak with \nUser: Your \nAgent: Abena?\nUser: call has been forwarded to a voice mail service. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":0.99,"end":1.385},{"word":"may ","start":1.385,"end":1.594},{"word":"I ","start":1.594,"end":1.698},{"word":"please ","start":1.698,"end":1.93},{"word":"speak ","start":1.93,"end":2.151},{"word":"with ","start":2.151,"end":2.29}],"metadata":{"response_id":0}},{"role":"user","content":"Your ","words":[{"word":"Your ","start":2.584,"end":2.9039999}]},{"role":"agent","content":"Abena?","words":[{"word":"Abena?","start":2.29,"end":2.94}],"metadata":{"response_id":0}},{"role":"user","content":"call has been forwarded to a voice mail service. ","words":[{"word":"call ","start":2.9039999,"end":3.144},{"word":"has ","start":3.144,"end":3.384},{"word":"been ","start":3.384,"end":3.544},{"word":"forwarded ","start":3.544,"end":3.864},{"word":"to ","start":3.864,"end":4.104},{"word":"a ","start":4.104,"end":4.264},{"word":"voice ","start":4.264,"end":4.424},{"word":"mail ","start":4.424,"end":4.584},{"word":"service. ","start":4.694,"end":5.094}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":0.99,"end":1.385},{"word":"may ","start":1.385,"end":1.594},{"word":"I ","start":1.594,"end":1.698},{"word":"please ","start":1.698,"end":1.93},{"word":"speak ","start":1.93,"end":2.151},{"word":"with ","start":2.151,"end":2.29}],"metadata":{"response_id":0}},{"role":"user","content":"Your ","words":[{"word":"Your ","start":2.584,"end":2.9039999}]},{"role":"agent","content":"Abena?","words":[{"word":"Abena?","start":2.29,"end":2.94}],"metadata":{"response_id":0}},{"role":"user","content":"call has been forwarded to a voice mail service. ","words":[{"word":"call ","start":2.9039999,"end":3.144},{"word":"has ","start":3.144,"end":3.384},{"word":"been ","start":3.384,"end":3.544},{"word":"forwarded ","start":3.544,"end":3.864},{"word":"to ","start":3.864,"end":4.104},{"word":"a ","start":4.104,"end":4.264},{"word":"voice ","start":4.264,"end":4.424},{"word":"mail ","start":4.424,"end":4.584},{"word":"service. ","start":4.694,"end":5.094}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/307ebcbcc93770c6d8def2426be9ef844bdfc2f61f32c0e96e947c6403b23497/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/307ebcbcc93770c6d8def2426be9ef844bdfc2f61f32c0e96e947c6403b23497/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/307ebcbcc93770c6d8def2426be9ef844bdfc2f61f32c0e96e947c6403b23497/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":668,"p90":668,"p95":668,"p99":668,"min":668,"max":668,"num":1,"values":[668]},"tts":{"p50":229,"p90":229,"p95":229,"p99":229,"min":229,"max":229,"num":1,"values":[229]},"knowledge_base":{"p50":75,"p90":75,"p95":75,"p99":75,"min":75,"max":75,"num":1,"values":[75]},"asr":{"p50":31.96875,"p90":42.643797999999876,"p95":42.665728999999736,"p99":42.683273799999625,"min":21.3125,"max":42.687659999999596,"num":8,"values":[21.3125,21.3125,21.3125,21.3125,42.625,42.625,42.625,42.687659999999596]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The agent attempted to reach Abena but the call was forwarded to voicemail, so no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call forwarded to voicemail, no conversation","call_summary_title":"Call forwarded to voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately without any conversation.","Official Opening Gate Accuracy":"0%. The official opening was not delivered as the call was forwarded to voicemail before any identity confirmation or opening phrase.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered by a human.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call was forwarded to voicemail and no valid finish state was reached. Official opening gate accuracy is 0% because the official opening was never spoken after identity confirmation. Survey order integrity score is 0% as no survey questions were asked. Skip logic accuracy is 0% since no branching occurred. Verbatim survey compliance is 0% due to absence of survey questions. Mandatory phrase detection is 0% because no required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5122],"average":5122,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14376557521","direction":"outbound"},"event_timestamp":1775535711763}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4323
CALL ID: call_f57589f9ce54223af9298157790
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:52
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5d6677284467003abda98cce3a8","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Luedtke","full_name":"Lisa Luedtke","contact_id":"4430","email":"lluedtke@rubinthomlinson.com","orgname":"","bloc_notes_ac":"28 October 2025 Remove her from the list\n2026 Apr 02 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-02T17:28:17-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5d6677284467003abda98cce3a8","X-RetellAI-SipTraceId":"call_5d6677284467003abda98cce3a8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535704136,"end_timestamp":1775535709823,"duration_ms":5687,"transcript":"Agent: Hello, may I please speak with Lisa?\nUser: You have reached the voice mailbox of \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Lisa?","words":[{"word":"Hello, ","start":0.983,"end":1.343},{"word":"may ","start":1.343,"end":1.552},{"word":"I ","start":1.552,"end":1.656},{"word":"please ","start":1.656,"end":1.9},{"word":"speak ","start":1.9,"end":2.132},{"word":"with ","start":2.132,"end":2.295},{"word":"Lisa?","start":2.295,"end":2.852}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached the voice mailbox of ","words":[{"word":"You ","start":2.8259999999999996,"end":3.146},{"word":"have ","start":3.146,"end":3.3059999999999996},{"word":"reached ","start":3.3059999999999996,"end":3.546},{"word":"the ","start":3.546,"end":3.7859999999999996},{"word":"voice ","start":3.7859999999999996,"end":4.026},{"word":"mailbox ","start":4.026,"end":4.426},{"word":"of ","start":4.576,"end":4.9760003}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Lisa?","words":[{"word":"Hello, ","start":0.983,"end":1.343},{"word":"may ","start":1.343,"end":1.552},{"word":"I ","start":1.552,"end":1.656},{"word":"please ","start":1.656,"end":1.9},{"word":"speak ","start":1.9,"end":2.132},{"word":"with ","start":2.132,"end":2.295},{"word":"Lisa?","start":2.295,"end":2.852}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached the voice mailbox of ","words":[{"word":"You ","start":2.8259999999999996,"end":3.146},{"word":"have ","start":3.146,"end":3.3059999999999996},{"word":"reached ","start":3.3059999999999996,"end":3.546},{"word":"the ","start":3.546,"end":3.7859999999999996},{"word":"voice ","start":3.7859999999999996,"end":4.026},{"word":"mailbox ","start":4.026,"end":4.426},{"word":"of ","start":4.576,"end":4.9760003}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/744e5f497e8067ee54a9676a70ff9a6edd441ebb64969a1d40c22f1064ad80ab/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/744e5f497e8067ee54a9676a70ff9a6edd441ebb64969a1d40c22f1064ad80ab/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/744e5f497e8067ee54a9676a70ff9a6edd441ebb64969a1d40c22f1064ad80ab/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":643,"p90":643,"p95":643,"p99":643,"min":643,"max":643,"num":1,"values":[643]},"tts":{"p50":212,"p90":212,"p95":212,"p99":212,"min":212,"max":212,"num":1,"values":[212]},"knowledge_base":{"p50":50,"p90":50,"p95":50,"p99":50,"min":50,"max":50,"num":1,"values":[50]},"asr":{"p50":0,"p90":174.96894600000007,"p95":329.2969729999998,"p99":452.7593945999999,"min":0,"max":483.625,"num":8,"values":[0,0,0,0,0,0,483.625,42.6877800000002]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The agent called to speak with Lisa but reached her voicemail instead and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. Official opening was attempted but no conversation occurred, valid outcome assigned (+5%), no closing spoken (-5%).","Official Opening Gate Accuracy":"100%. Official opening was spoken only after attempting to confirm identity, no gatekeeper interference.","Survey Order Integrity Score":"100%. No survey questions asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No. Official closing and required phrases were not spoken due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was attempted but no conversation took place, resulting in no closing. Official Opening Gate Accuracy is 100% as the opening was only spoken after identity confirmation attempt and no gatekeeper was involved. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance is 100% due to no survey questions asked. Mandatory Phrase Detection is No because the call ended at voicemail without required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5145],"average":5145,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14039921322","direction":"outbound"},"event_timestamp":1775535713064}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4430
CALL ID: call_5d6677284467003abda98cce3a8
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:21:52
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_9a55191e0923e00e591817aef49","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tina","last_name":"Cheairs","full_name":"Tina Cheairs","contact_id":"1097","email":"tina@mydisplaysource.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +18556976872","extension":"","toronto_current_time":"2026-04-02T18:26:26-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9a55191e0923e00e591817aef49","X-RetellAI-SipTraceId":"call_9a55191e0923e00e591817aef49","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535705365,"end_timestamp":1775535710258,"duration_ms":4893,"transcript":"User: This is nine seven two three four five three six nine five. \n","transcript_object":[{"role":"user","content":"This is nine seven two three four five three six nine five. ","words":[{"word":"This ","start":0.82499995,"end":1.065},{"word":"is ","start":1.065,"end":1.2249998999999998},{"word":"nine ","start":1.2249998999999998,"end":1.545},{"word":"seven ","start":1.545,"end":1.8649999},{"word":"two ","start":1.8649999,"end":2.265},{"word":"three ","start":2.265,"end":2.6649998999999998},{"word":"four ","start":2.6649998999999998,"end":2.985},{"word":"five ","start":2.985,"end":3.3049999999999997},{"word":"three ","start":3.3049999999999997,"end":3.7049998},{"word":"six ","start":3.7049998,"end":4.025},{"word":"nine ","start":4.025,"end":4.344999700000001},{"word":"five. ","start":4.344999700000001,"end":4.585}]}],"transcript_with_tool_calls":[{"role":"user","content":"This is nine seven two three four five three six nine five. ","words":[{"word":"This ","start":0.82499995,"end":1.065},{"word":"is ","start":1.065,"end":1.2249998999999998},{"word":"nine ","start":1.2249998999999998,"end":1.545},{"word":"seven ","start":1.545,"end":1.8649999},{"word":"two ","start":1.8649999,"end":2.265},{"word":"three ","start":2.265,"end":2.6649998999999998},{"word":"four ","start":2.6649998999999998,"end":2.985},{"word":"five ","start":2.985,"end":3.3049999999999997},{"word":"three ","start":3.3049999999999997,"end":3.7049998},{"word":"six ","start":3.7049998,"end":4.025},{"word":"nine ","start":4.025,"end":4.344999700000001},{"word":"five. ","start":4.344999700000001,"end":4.585}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7bcff2bc683a30d72cecd35ceb99e144311479fad2078ce87fa910b1143a5ca7/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7bcff2bc683a30d72cecd35ceb99e144311479fad2078ce87fa910b1143a5ca7/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7bcff2bc683a30d72cecd35ceb99e144311479fad2078ce87fa910b1143a5ca7/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":646,"p90":646,"p95":646,"p99":646,"min":646,"max":646,"num":1,"values":[646]},"tts":{"p50":212,"p90":212,"p95":212,"p99":212,"min":212,"max":212,"num":1,"values":[212]},"knowledge_base":{"p50":67,"p90":67,"p95":67,"p99":67,"min":67,"max":67,"num":1,"values":[67]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":12,"values":[0,0,21.3125,21.3125,21.3125,21.3125,0,21.3125,21.3125,21.3125,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was made to the contact but went to voicemail without any conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. None of the required phrases were spoken due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or completion. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% since no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of interaction. The call was unsuccessful and no human was reached.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5100],"average":5100,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19723453695","direction":"outbound"},"event_timestamp":1775535713728}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1097
CALL ID: call_9a55191e0923e00e591817aef49
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:22:09
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_9e888bbf916304edbca0b0f3126","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gary","last_name":"Recchion","full_name":"Gary Recchion","contact_id":"482","email":"gary@recchionandassociates.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Gary regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-02T17:28:15-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9e888bbf916304edbca0b0f3126","X-RetellAI-SipTraceId":"call_9e888bbf916304edbca0b0f3126","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535672934,"end_timestamp":1775535724778,"duration_ms":51844,"transcript":"Agent: Hello, \nUser: Hi. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 482
CALL ID: call_9e888bbf916304edbca0b0f3126
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:22:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_3f890634a2df6b1501729da4a8e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Eddie","last_name":"Pulido","full_name":"Eddie Pulido","contact_id":"2095","email":"eddie.pulido@dialpad.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +16232040740","extension":"","toronto_current_time":"2026-04-02T17:49:08-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3f890634a2df6b1501729da4a8e","X-RetellAI-SipTraceId":"call_3f890634a2df6b1501729da4a8e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775535752681,"end_timestamp":1775535752681,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/ec83a41432d3a87386baab582dd371c250be41f3a5b375f2ea70245fe317fd52/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+16232040740","direction":"outbound"},"event_timestamp":1775535753553}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2095
CALL ID: call_3f890634a2df6b1501729da4a8e
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:22:37
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_72e93c47d90f71b0e16e91d48ed","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Simone","last_name":"MacIsaac","full_name":"Simone MacIsaac","contact_id":"3794","email":"smacisaac@cmblaw.ca","orgname":"","bloc_notes_ac":"24 October 2025 Number not in service\n2026-04-02 Dial no answer, phone: +14152170734","extension":"","toronto_current_time":"2026-04-02T19:11:04-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_72e93c47d90f71b0e16e91d48ed","X-RetellAI-SipTraceId":"call_72e93c47d90f71b0e16e91d48ed","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775535758018,"end_timestamp":1775535758018,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/12c2e98d94e250d7cd17e46da24f6bd713d7199c4e58c595dbdbfc2b9304fc12/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+14152170734","direction":"outbound"},"event_timestamp":1775535758686}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3794
CALL ID: call_72e93c47d90f71b0e16e91d48ed
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:22:43
----------------------------------------
RAW:
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","words":[{"word":"has ","start":0.985,"end":1.2249998999999998},{"word":"been ","start":1.2249998999999998,"end":1.385},{"word":"forwarded ","start":1.385,"end":1.785},{"word":"to ","start":1.785,"end":2.025},{"word":"voice ","start":2.025,"end":2.1849998},{"word":"mail. ","start":2.1849998,"end":2.4249999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call ","words":[{"word":"Your ","start":0.34500000000000003,"end":0.665},{"word":"call ","start":0.665,"end":0.985}]},{"role":"dtmf","digit":"*","time_sec":0.784},{"role":"user","content":"has been forwarded to voice mail. ","words":[{"word":"has ","start":0.985,"end":1.2249998999999998},{"word":"been ","start":1.2249998999999998,"end":1.385},{"word":"forwarded ","start":1.385,"end":1.785},{"word":"to ","start":1.785,"end":2.025},{"word":"voice ","start":2.025,"end":2.1849998},{"word":"mail. ","start":2.1849998,"end":2.4249999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/3db0513c1381d9ee313a5bf08bdf9230adee129668276087fa9ff5df68a6241a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/3db0513c1381d9ee313a5bf08bdf9230adee129668276087fa9ff5df68a6241a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/3db0513c1381d9ee313a5bf08bdf9230adee129668276087fa9ff5df68a6241a/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":683,"p90":683,"p95":683,"p99":683,"min":683,"max":683,"num":1,"values":[683]},"tts":{"p50":237,"p90":237,"p95":237,"p99":237,"min":237,"max":237,"num":1,"values":[237]},"knowledge_base":{"p50":65,"p90":65,"p95":65,"p99":65,"min":65,"max":65,"num":1,"values":[65]},"asr":{"p50":0,"p90":21.375,"p95":21.375,"p99":21.375,"min":0,"max":21.375,"num":7,"values":[21.3125,0,0,0,0,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not proceed beyond voicemail, no official opening or questions asked, no valid outcome or closing.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0% . No branching or skip logic was applied due to no conversation.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0% . None of the required phrases were spoken due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5095],"average":5095,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12484446251","direction":"outbound"},"event_timestamp":1775535764643}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 668
CALL ID: call_0a1fd34ff6505fe2d7db4047eaf
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:03
----------------------------------------
RAW:
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call reached a voicemail system for the University of the Fraser Valley switchboard operator, where the user left a message indicating the mailbox for Valerie Adams is full. The agent was unable to speak with a human and ended the call after the voicemail message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail for Valerie Adams switchboard operator","call_summary_title":"Voicemail reached at University switchboard","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"30%. The official opening was not delivered as the call went to voicemail, no survey questions were asked, but the call ended with a valid outcome of voicemail reached (+5%) and an approved closing was spoken (+5%).","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation as the call was answered by voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim survey questions.","Mandatory Phrase Detection":"No. Required phrases were not present as the call was answered by voicemail and no survey was conducted.","Debug Analytical Variables":"The Call Flow Completion Rate is low (30%) because the official opening was not delivered (-20%), no survey questions were asked (-0% since none were expected), but a valid outcome was assigned (+5%) and an approved closing was spoken (+5%). Official Opening Gate Accuracy is 0% because the official opening was never spoken after identity confirmation; the call was answered by voicemail. Survey Order Integrity Score is 100% as no questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching logic was needed. Verbatim Survey Compliance is 0% due to no survey questions being asked. Mandatory Phrase Detection is No because none of the required phrases were present in the voicemail interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5127,5156,5727,5535,6009,5489,5511],"average":5507.714285714285,"num_requests":7},"tool_calls":[{"tool_call_id":"9286264a70ee3d34","name":"press_digit","type":"press_digit","start_time_sec":29.103,"latency_ms":0.9999999999976694,"success":true},{"tool_call_id":"4f2b4d0c24e8f2ec","name":"press_digit","type":"press_digit","start_time_sec":34.55,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+16045047441","direction":"outbound"},"event_timestamp":1775535784032}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2586
CALL ID: call_fb23899d1f39ebe10f9612fbd8c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 201
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 201
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FIELD 92 → HTTP 201
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FIELD 103 → HTTP 201
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FIELD 104 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:13
----------------------------------------
RAW:
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call reached a voicemail system for the University of the Fraser Valley switchboard operator, where the user left a message indicating the mailbox for Valerie Adams is full. The agent was unable to speak with a human and ended the call after the voicemail message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail for Valerie Adams switchboard operator","call_summary_title":"Voicemail reached at University switchboard","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"30%. The official opening was not delivered as the call went to voicemail, no survey questions were asked, but the call ended with a valid outcome of voicemail reached (+5%) and an approved closing was spoken (+5%).","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation as the call was answered by voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim survey questions.","Mandatory Phrase Detection":"No. Required phrases were not present as the call was answered by voicemail and no survey was conducted.","Debug Analytical Variables":"The Call Flow Completion Rate is low (30%) because the official opening was not delivered (-20%), no survey questions were asked (-0% since none were expected), but a valid outcome was assigned (+5%) and an approved closing was spoken (+5%). Official Opening Gate Accuracy is 0% because the official opening was never spoken after identity confirmation; the call was answered by voicemail. Survey Order Integrity Score is 100% as no questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching logic was needed. Verbatim Survey Compliance is 0% due to no survey questions being asked. Mandatory Phrase Detection is No because none of the required phrases were present in the voicemail interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5127,5156,5727,5535,6009,5489,5511],"average":5507.714285714285,"num_requests":7},"tool_calls":[{"tool_call_id":"9286264a70ee3d34","name":"press_digit","type":"press_digit","start_time_sec":29.103,"latency_ms":0.9999999999976694,"success":true},{"tool_call_id":"4f2b4d0c24e8f2ec","name":"press_digit","type":"press_digit","start_time_sec":34.55,"latency_ms":0,"success":true}],"from_number":"+14374657779","to_number":"+16045047441","direction":"outbound"},"event_timestamp":1775535784032}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 2586
CALL ID: call_fb23899d1f39ebe10f9612fbd8c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:15
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_99b1a2356f9fa00132faa5c1110","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jacob","last_name":"Wolfe","full_name":"Jacob Wolfe","contact_id":"4042","email":"jacob.wolfe@cinespace.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n28 October 2025 VM\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_99b1a2356f9fa00132faa5c1110","X-RetellAI-SipTraceId":"call_99b1a2356f9fa00132faa5c1110","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535788679,"end_timestamp":1775535791655,"duration_ms":2976,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.82899995,"end":1.069},{"word":"call ","start":1.069,"end":1.389},{"word":"has ","start":1.389,"end":1.6289999},{"word":"been ","start":1.6289999,"end":1.8689999},{"word":"forwarded ","start":1.8689999,"end":2.1889998},{"word":"to ","start":2.1889998,"end":2.4289999},{"word":"voice ","start":2.4289999,"end":2.589},{"word":"mail. ","start":2.589,"end":2.749}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.82899995,"end":1.069},{"word":"call ","start":1.069,"end":1.389},{"word":"has ","start":1.389,"end":1.6289999},{"word":"been ","start":1.6289999,"end":1.8689999},{"word":"forwarded ","start":1.8689999,"end":2.1889998},{"word":"to ","start":2.1889998,"end":2.4289999},{"word":"voice ","start":2.4289999,"end":2.589},{"word":"mail. ","start":2.589,"end":2.749}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/3846d3290cc2575ad38a91576aca75ff6e9a218f6bf6267127162ac4e5cfb8f3/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/3846d3290cc2575ad38a91576aca75ff6e9a218f6bf6267127162ac4e5cfb8f3/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/3846d3290cc2575ad38a91576aca75ff6e9a218f6bf6267127162ac4e5cfb8f3/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":913,"p90":913,"p95":913,"p99":913,"min":913,"max":913,"num":1,"values":[913]},"tts":{"p50":223,"p90":223,"p95":223,"p99":223,"min":223,"max":223,"num":1,"values":[223]},"knowledge_base":{"p50":57,"p90":57,"p95":57,"p99":57,"min":57,"max":57,"num":1,"values":[57]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":7,"values":[21.3125,21.3125,21.3125,0,0,0,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% due to no questions being asked. Mandatory phrase detection is 0% as no phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail only.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5134],"average":5134,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13129719786","direction":"outbound"},"event_timestamp":1775535796367}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4042
CALL ID: call_99b1a2356f9fa00132faa5c1110
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:16
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4298
CALL ID: call_b021a0c941607e7b2e404bc63f8
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:22
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_39c3467e75888bfad041b9ecca1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Katherine","last_name":"Johnson","full_name":"Katherine Johnson","contact_id":"8930","email":"k.johnson@gilbaneco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no human contact\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_39c3467e75888bfad041b9ecca1","X-RetellAI-SipTraceId":"call_39c3467e75888bfad041b9ecca1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535794089,"end_timestamp":1775535799714,"duration_ms":5625,"transcript":"User: Our business hours are eight AM to eight PM eastern. Please leave a voice mail. \n","transcript_object":[{"role":"user","content":"Our business hours are eight AM to eight PM eastern. Please leave a voice mail. ","words":[{"word":"Our ","start":0.6910000000000001,"end":1.011},{"word":"business ","start":1.011,"end":1.331},{"word":"hours ","start":1.331,"end":1.651},{"word":"are ","start":1.651,"end":1.8909999},{"word":"eight ","start":1.8909999,"end":2.1310000000000002},{"word":"AM ","start":2.1310000000000002,"end":2.451},{"word":"to ","start":2.451,"end":2.6910000000000003},{"word":"eight ","start":2.6910000000000003,"end":2.931},{"word":"PM ","start":2.931,"end":3.2510000000000003},{"word":"eastern. ","start":3.2510000000000003,"end":3.891},{"word":"Please ","start":3.891,"end":4.210999999999999},{"word":"leave ","start":4.210999999999999,"end":4.451},{"word":"a ","start":4.451,"end":4.611},{"word":"voice ","start":4.611,"end":4.771},{"word":"mail. ","start":4.771,"end":5.0109995}]}],"transcript_with_tool_calls":[{"role":"user","content":"Our business hours are eight AM to eight PM eastern. Please leave a voice mail. ","words":[{"word":"Our ","start":0.6910000000000001,"end":1.011},{"word":"business ","start":1.011,"end":1.331},{"word":"hours ","start":1.331,"end":1.651},{"word":"are ","start":1.651,"end":1.8909999},{"word":"eight ","start":1.8909999,"end":2.1310000000000002},{"word":"AM ","start":2.1310000000000002,"end":2.451},{"word":"to ","start":2.451,"end":2.6910000000000003},{"word":"eight ","start":2.6910000000000003,"end":2.931},{"word":"PM ","start":2.931,"end":3.2510000000000003},{"word":"eastern. ","start":3.2510000000000003,"end":3.891},{"word":"Please ","start":3.891,"end":4.210999999999999},{"word":"leave ","start":4.210999999999999,"end":4.451},{"word":"a ","start":4.451,"end":4.611},{"word":"voice ","start":4.611,"end":4.771},{"word":"mail. ","start":4.771,"end":5.0109995}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/eac0a3c3ada88bae6315a4aa150e9c944309078bb62ab738bf4759d467d03fad/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/eac0a3c3ada88bae6315a4aa150e9c944309078bb62ab738bf4759d467d03fad/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/eac0a3c3ada88bae6315a4aa150e9c944309078bb62ab738bf4759d467d03fad/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":672,"p90":672,"p95":672,"p99":672,"min":672,"max":672,"num":1,"values":[672]},"tts":{"p50":252,"p90":252,"p95":252,"p99":252,"min":252,"max":252,"num":1,"values":[252]},"knowledge_base":{"p50":64,"p90":64,"p95":64,"p99":64,"min":64,"max":64,"num":1,"values":[64]},"asr":{"p50":21.312549999999874,"p90":36.29381999999985,"p95":50.715689999999825,"p99":62.64313799999995,"min":0,"max":65.625,"num":14,"values":[0,0,0.00009999999997489795,0,21.3125,0.00010000000020227162,21.31269999999995,21.312499999999545,21.312599999999748,42.68759999999975,21.375,21.375,21.37499999999909,65.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The call was made but reached voicemail, and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no human interaction.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any conversation or task completion. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of interaction. The call was not answered by a human, so the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5121],"average":5121,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14014565800","direction":"outbound"},"event_timestamp":1775535803116}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8930
CALL ID: call_39c3467e75888bfad041b9ecca1
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b6d0219cc35d48779e40bf6806c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kari","last_name":"Tafolla","full_name":"Kari Tafolla","contact_id":"4078","email":"kari.tafolla@inducebiologics.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n28 October 2025 VM\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b6d0219cc35d48779e40bf6806c","X-RetellAI-SipTraceId":"call_b6d0219cc35d48779e40bf6806c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"not_connected","start_timestamp":1775535803410,"end_timestamp":1775535803410,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/f2dc1ccecfe8da92a8ea27367b980dd3e76dc1e9130b697815aad16af13cbdbc/public.log","disconnection_reason":"telephony_provider_unavailable","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+19497699987","direction":"outbound"},"event_timestamp":1775535804475}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4078
CALL ID: call_b6d0219cc35d48779e40bf6806c
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:26
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_bfb9ff9f9e98b66d3b54b76af64","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Brooke","last_name":"Weremy","full_name":"Brooke Weremy","contact_id":"3363","email":"brooke.weremy@smart.vet","orgname":"","bloc_notes_ac":"Oct 25 2025 vm\n2026 Apr 02 call reached voicemail, message left\n2026 Apr 06 call reached uninitialized voicemail service","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bfb9ff9f9e98b66d3b54b76af64","X-RetellAI-SipTraceId":"call_bfb9ff9f9e98b66d3b54b76af64","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535800794,"end_timestamp":1775535803472,"duration_ms":2678,"transcript":"User: Please leave a voice mail with your name, \n","transcript_object":[{"role":"user","content":"Please leave a voice mail with your name, ","words":[{"word":"Please ","start":0.34700000000000003,"end":0.7469999700000001},{"word":"leave ","start":0.7469999700000001,"end":0.987},{"word":"a ","start":0.987,"end":1.067},{"word":"voice ","start":1.067,"end":1.307},{"word":"mail ","start":1.307,"end":1.4669999},{"word":"with ","start":1.4669999,"end":1.7069999999999999},{"word":"your ","start":1.7069999999999999,"end":1.8669999},{"word":"name, ","start":1.8669999,"end":2.027}]}],"transcript_with_tool_calls":[{"role":"user","content":"Please leave a voice mail with your name, ","words":[{"word":"Please ","start":0.34700000000000003,"end":0.7469999700000001},{"word":"leave ","start":0.7469999700000001,"end":0.987},{"word":"a ","start":0.987,"end":1.067},{"word":"voice ","start":1.067,"end":1.307},{"word":"mail ","start":1.307,"end":1.4669999},{"word":"with ","start":1.4669999,"end":1.7069999999999999},{"word":"your ","start":1.7069999999999999,"end":1.8669999},{"word":"name, ","start":1.8669999,"end":2.027}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/81de4db3f193cf289c087f204659f42c9d4165ed9f19e4dd177bad48a589f6b3/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/81de4db3f193cf289c087f204659f42c9d4165ed9f19e4dd177bad48a589f6b3/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/81de4db3f193cf289c087f204659f42c9d4165ed9f19e4dd177bad48a589f6b3/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":641,"p90":641,"p95":641,"p99":641,"min":641,"max":641,"num":1,"values":[641]},"tts":{"p50":251,"p90":251,"p95":251,"p99":251,"min":251,"max":251,"num":1,"values":[251]},"knowledge_base":{"p50":74,"p90":74,"p95":74,"p99":74,"min":74,"max":74,"num":1,"values":[74]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":6,"values":[0,0,21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but went to voicemail, and the agent left a brief message with their name.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, message left","call_summary_title":"Voicemail left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . 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Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5125],"average":5125,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14243756007","direction":"outbound"},"event_timestamp":1775535807338}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3363
CALL ID: call_bfb9ff9f9e98b66d3b54b76af64
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:28
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e7578d191e24835d31f4413ab65","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Miri","last_name":"Stucker","full_name":"Miri Stucker","contact_id":"9005","email":"miri.stucker@wmeagency.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no live contact\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e7578d191e24835d31f4413ab65","X-RetellAI-SipTraceId":"call_e7578d191e24835d31f4413ab65","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535786067,"end_timestamp":1775535804232,"duration_ms":18165,"transcript":"User: You have reached the data privacy office at Endeavor, where you can submit requests regarding our handling of your personal information by Endeavor and its subsidiaries. To make a request or submit a question, please leave a message with your name, phone number, the name of the website you are calling about, and the best time to call you back. \n","transcript_object":[{"role":"user","content":"You have reached the data privacy office at Endeavor, where you can submit requests regarding our handling of your personal information by Endeavor and its subsidiaries. To make a request or submit a question, please leave a message with your name, phone number, the name of the website you are calling about, and the best time to call you back. 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No live conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no live contact","call_summary_title":"Voicemail reached at Endeavor Data Privacy Office","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a live person and ended at voicemail without completing any survey or task.","Official Opening Gate Accuracy":"0%. No official opening was spoken to a confirmed contact as the call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. The call ended at voicemail and did not include required phrases.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% as no identity confirmation or official opening was delivered. Survey order integrity and skip logic accuracy are 0% since no survey questions were asked. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because the call did not include any required phrases. Overall, the call was unsuccessful due to reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5135],"average":5135,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18669830571","direction":"outbound"},"event_timestamp":1775535809419}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9005
CALL ID: call_e7578d191e24835d31f4413ab65
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:39
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_6034028a3b3d0c3a5c111c223b1","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Erin","last_name":"Murphy","full_name":"Erin Murphy","contact_id":"4006","email":"emurphy@amcastle.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n28 October 2025 VM\n2026 Apr 02 voicemail reached, no conversation\n2026 Apr 06 brief call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6034028a3b3d0c3a5c111c223b1","X-RetellAI-SipTraceId":"call_6034028a3b3d0c3a5c111c223b1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775535812753,"end_timestamp":1775535815924,"duration_ms":3171,"transcript":"User: Hi. \nAgent: Hello, may I \nUser: It's Erin. Sorry I missed your call. \n","transcript_object":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.1360000000000001,"end":1.536}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.039,"end":1.364},{"word":"may ","start":1.364,"end":1.573},{"word":"I ","start":1.573,"end":1.666}],"metadata":{"response_id":0}},{"role":"user","content":"It's Erin. Sorry I missed your call. ","words":[{"word":"It's ","start":1.536,"end":1.776},{"word":"Erin. ","start":1.776,"end":2.1759999},{"word":"Sorry ","start":2.1759999,"end":2.4159998999999996},{"word":"I ","start":2.4159998999999996,"end":2.5759999999999996},{"word":"missed ","start":2.5759999999999996,"end":2.7359997999999996},{"word":"your ","start":2.7359997999999996,"end":2.896},{"word":"call. ","start":2.896,"end":3.0559999999999996}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.1360000000000001,"end":1.536}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.039,"end":1.364},{"word":"may ","start":1.364,"end":1.573},{"word":"I ","start":1.573,"end":1.666}],"metadata":{"response_id":0}},{"role":"user","content":"It's Erin. Sorry I missed your call. ","words":[{"word":"It's ","start":1.536,"end":1.776},{"word":"Erin. ","start":1.776,"end":2.1759999},{"word":"Sorry ","start":2.1759999,"end":2.4159998999999996},{"word":"I ","start":2.4159998999999996,"end":2.5759999999999996},{"word":"missed ","start":2.5759999999999996,"end":2.7359997999999996},{"word":"your ","start":2.7359997999999996,"end":2.896},{"word":"call. ","start":2.896,"end":3.0559999999999996}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/6db7501576c460257702358598a110dd8ff9b416189f4e81a02c7f72c7a190fe/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6db7501576c460257702358598a110dd8ff9b416189f4e81a02c7f72c7a190fe/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6db7501576c460257702358598a110dd8ff9b416189f4e81a02c7f72c7a190fe/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":689,"p90":689,"p95":689,"p99":689,"min":689,"max":689,"num":1,"values":[689]},"tts":{"p50":233,"p90":233,"p95":233,"p99":233,"min":233,"max":233,"num":1,"values":[233]},"knowledge_base":{"p50":49,"p90":57.8,"p95":58.9,"p99":59.78,"min":41,"max":60,"num":3,"values":[60,49,41]},"asr":{"p50":10.656249999999886,"p90":21.312450000000126,"p95":21.312475000000063,"p99":21.312495000000013,"min":0,"max":21.3125,"num":6,"values":[0,0.00009999999997489795,21.312399999999798,0,21.3125,21.312400000000252]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Erin, but it ended quickly with Erin indicating she missed the call. No further conversation or task completion occurred.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The call did not deliver the official opening, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken, resulting in a very low completion rate.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation as the call ended prematurely.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity cannot be assessed.","Skip Logic Accuracy":"0%. No logical branching occurred due to the call ending early.","Verbatim Survey Compliance":"0%. No survey questions were asked, so compliance cannot be measured.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to the call ending early.","Debug Analytical Variables":"The call ended quickly after reaching voicemail with no message left, resulting in no official opening, no survey questions, no valid outcome, and no closing. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%, except call flow completion rate which is slightly above 0% due to call attempt. Official Opening Gate Accuracy is 0% because no opening was delivered after identity confirmation. Survey Order Integrity, Skip Logic Accuracy, and Verbatim Survey Compliance are 0% as no survey was conducted. Mandatory Phrase Detection is 0% due to lack of any spoken phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5096,5095],"average":5095.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+18154881584","direction":"outbound"},"event_timestamp":1775535820096}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4006
CALL ID: call_6034028a3b3d0c3a5c111c223b1
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:40
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_27a78b73e8897f33b0f4b32ce33","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laureen","last_name":"Gonzalez","full_name":"Laureen Gonzalez","contact_id":"8899","email":"lgonzalez@ducommun.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_27a78b73e8897f33b0f4b32ce33","X-RetellAI-SipTraceId":"call_27a78b73e8897f33b0f4b32ce33","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535810144,"end_timestamp":1775535817354,"duration_ms":7210,"transcript":"User: Hello, and thank you for calling Ducommun. Our office hours are eight AM to four thirty PM, Monday through Friday. \n","transcript_object":[{"role":"user","content":"Hello, and thank you for calling Ducommun. Our office hours are eight AM to four thirty PM, Monday through Friday. ","words":[{"word":"Hello, ","start":0.264,"end":0.82399995},{"word":"and ","start":0.82399995,"end":0.904},{"word":"thank ","start":0.904,"end":1.1440000000000001},{"word":"you ","start":1.1440000000000001,"end":1.2239999},{"word":"for ","start":1.2239999,"end":1.3840000000000001},{"word":"calling ","start":1.3840000000000001,"end":1.6239999},{"word":"Ducommun. 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","words":[{"word":"Hello, ","start":0.264,"end":0.82399995},{"word":"and ","start":0.82399995,"end":0.904},{"word":"thank ","start":0.904,"end":1.1440000000000001},{"word":"you ","start":1.1440000000000001,"end":1.2239999},{"word":"for ","start":1.2239999,"end":1.3840000000000001},{"word":"calling ","start":1.3840000000000001,"end":1.6239999},{"word":"Ducommun. ","start":1.6239999,"end":2.104},{"word":"Our ","start":2.794,"end":3.114},{"word":"office ","start":3.114,"end":3.4339998},{"word":"hours ","start":3.4339998,"end":3.754},{"word":"are ","start":3.754,"end":3.9939998},{"word":"eight ","start":3.9939998,"end":4.234},{"word":"AM ","start":4.234,"end":4.5539997},{"word":"to ","start":4.5539997,"end":4.874},{"word":"four ","start":4.874,"end":5.0339998},{"word":"thirty ","start":5.0339998,"end":5.434},{"word":"PM, ","start":5.434,"end":6.0739997},{"word":"Monday ","start":6.0739997,"end":6.314},{"word":"through ","start":6.314,"end":6.6339997},{"word":"Friday. ","start":6.6339997,"end":6.8739994}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/52a81d2381763d23384588af3fc9bcb2a1bb58fbfca274f6ec4b3951c522db32/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/52a81d2381763d23384588af3fc9bcb2a1bb58fbfca274f6ec4b3951c522db32/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/52a81d2381763d23384588af3fc9bcb2a1bb58fbfca274f6ec4b3951c522db32/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":658,"p90":658,"p95":658,"p99":658,"min":658,"max":658,"num":1,"values":[658]},"tts":{"p50":295,"p90":295,"p95":295,"p99":295,"min":295,"max":295,"num":1,"values":[295]},"knowledge_base":{"p50":72.5,"p90":74.5,"p95":74.75,"p99":74.95,"min":70,"max":75,"num":2,"values":[75,70]},"asr":{"p50":21.375,"p90":42.68743000000063,"p95":42.68754500000034,"p99":42.687748999999826,"min":0,"max":42.6877999999997,"num":18,"values":[21.3125,21.3125,21.3125,21.3125,0,0,42.687300000000505,42.68740000000025,42.687500000000455,21.375,42.68740000000071,21.374699999999393,21.375,21.374800000000505,21.375100000000202,42.687300000000505,42.6877999999997,42.68719999999939]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.7333333},{"product":"short_call_surcharge","cost":0.4},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.5333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.9},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0666667}],"total_duration_seconds":8,"total_duration_unit_price":0.3916667,"combined_cost":3.1333333},"call_analysis":{"call_summary":"The call reached voicemail and no conversation with a human took place. The agent left a standard voicemail message with office hours information.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, no human interaction","call_summary_title":"Voicemail reached, no human interaction","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a human or complete any survey or task, only voicemail was reached.","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening to a human was possible as call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as no conversation took place.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were spoken to a human, only voicemail message was played.","Debug Analytical Variables":"The call was unsuccessful because it reached voicemail immediately, so no official opening, survey questions, or closing could be delivered. Therefore, all quality metrics related to conversation flow, survey order, skip logic, and phrase compliance score zero. The call disposition code 06 indicates voicemail was reached and no message was left, consistent with the transcript. The call was not answered by a human, so Human Reached and Call answered are false.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5107],"average":5107,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16573353665","direction":"outbound"},"event_timestamp":1775535821805}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8899
CALL ID: call_27a78b73e8897f33b0f4b32ce33
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:42
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7299513375719368b11f1e2254d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Niki","last_name":"Schrie","full_name":"Niki Schrie","contact_id":"3457","email":"niki.schrie@fedorukcentre.ca","orgname":"","bloc_notes_ac":"24 October 2025 VM\r\n28 October 2025 VM\r\n30 October 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7299513375719368b11f1e2254d","X-RetellAI-SipTraceId":"call_7299513375719368b11f1e2254d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535816983,"end_timestamp":1775535819675,"duration_ms":2692,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.42499998,"end":0.665},{"word":"call ","start":0.665,"end":0.985},{"word":"has ","start":0.985,"end":1.2249998999999998},{"word":"been ","start":1.2249998999999998,"end":1.385},{"word":"forwarded ","start":1.385,"end":1.7049999999999998},{"word":"to ","start":1.7049999999999998,"end":1.9449999999999998},{"word":"voice ","start":1.9449999999999998,"end":2.1849998},{"word":"mail. ","start":2.1849998,"end":2.3449999999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.42499998,"end":0.665},{"word":"call ","start":0.665,"end":0.985},{"word":"has ","start":0.985,"end":1.2249998999999998},{"word":"been ","start":1.2249998999999998,"end":1.385},{"word":"forwarded ","start":1.385,"end":1.7049999999999998},{"word":"to ","start":1.7049999999999998,"end":1.9449999999999998},{"word":"voice ","start":1.9449999999999998,"end":2.1849998},{"word":"mail. ","start":2.1849998,"end":2.3449999999999998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b7b29c945b628a6e1975210679437bf3221ffad408c37d83bdb4423f25f801b2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b7b29c945b628a6e1975210679437bf3221ffad408c37d83bdb4423f25f801b2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b7b29c945b628a6e1975210679437bf3221ffad408c37d83bdb4423f25f801b2/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":73,"p90":73,"p95":73,"p99":73,"min":73,"max":73,"num":1,"values":[73]},"asr":{"p50":21.3125,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":7,"values":[0,21.3125,42.625,42.625,0,0,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of any spoken content. Overall, the call was unsuccessful as it did not reach a human or complete any part of the intended script.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5147],"average":5147,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16135859785","direction":"outbound"},"event_timestamp":1775535823494}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3457
CALL ID: call_7299513375719368b11f1e2254d
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:44
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_84095e9cc900817ae11c44b881b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Misty","last_name":"Hill","full_name":"Misty Hill","contact_id":"4474","email":"misty.hill@esgsolutions.com","orgname":"","bloc_notes_ac":"Oct 28 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_84095e9cc900817ae11c44b881b","X-RetellAI-SipTraceId":"call_84095e9cc900817ae11c44b881b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535819273,"end_timestamp":1775535820965,"duration_ms":1692,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.264,"end":0.5840000000000001},{"word":"call ","start":0.5840000000000001,"end":0.82399995},{"word":"has ","start":0.82399995,"end":1.064},{"word":"been ","start":1.064,"end":1.2239999},{"word":"forwarded. ","start":1.2239999,"end":1.544}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.264,"end":0.5840000000000001},{"word":"call ","start":0.5840000000000001,"end":0.82399995},{"word":"has ","start":0.82399995,"end":1.064},{"word":"been ","start":1.064,"end":1.2239999},{"word":"forwarded. ","start":1.2239999,"end":1.544}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/f8ac875d580f26b1f0901758b46827a95ab622394d5b79e4f2a3a9f69f2d7847/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f8ac875d580f26b1f0901758b46827a95ab622394d5b79e4f2a3a9f69f2d7847/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f8ac875d580f26b1f0901758b46827a95ab622394d5b79e4f2a3a9f69f2d7847/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":644,"p90":644,"p95":644,"p99":644,"min":644,"max":644,"num":1,"values":[644]},"tts":{"p50":270,"p90":270,"p95":270,"p99":270,"min":270,"max":270,"num":1,"values":[270]},"knowledge_base":{"p50":51,"p90":51,"p95":51,"p99":51,"min":51,"max":51,"num":1,"values":[51]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":21.3125,"max":21.3125,"num":4,"values":[21.3125,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5791666,"combined_cost":3.1583333},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail immediately upon connection.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. This results in zero scores for all metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5131],"average":5131,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18325856679","direction":"outbound"},"event_timestamp":1775535825490}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4474
CALL ID: call_84095e9cc900817ae11c44b881b
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:47
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e2f9b5e5d4c29ce1e4a37d0d996","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Samantha","last_name":"Pineda","full_name":"Samantha Pineda","contact_id":"1310","email":"samantha@telecomtechsolutions.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +16616746756\n2026 Apr 02 call reached voicemail, message left\n2026-04-07 Dial no answer, phone: +16616746756","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e2f9b5e5d4c29ce1e4a37d0d996","X-RetellAI-SipTraceId":"call_e2f9b5e5d4c29ce1e4a37d0d996","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535818540,"end_timestamp":1775535823824,"duration_ms":5284,"transcript":"Agent: Hello, may I please speak with Samantha?\nUser: Please leave your message for \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Samantha?","words":[{"word":"Hello, ","start":1.01,"end":1.393},{"word":"may ","start":1.393,"end":1.544},{"word":"I ","start":1.544,"end":1.637},{"word":"please ","start":1.637,"end":1.881},{"word":"speak ","start":1.881,"end":2.125},{"word":"with ","start":2.125,"end":2.264},{"word":"Samantha?","start":2.264,"end":2.937}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for ","words":[{"word":"Please ","start":3.284,"end":3.604},{"word":"leave ","start":3.604,"end":3.844},{"word":"your ","start":3.844,"end":4.004},{"word":"message ","start":4.004,"end":4.324},{"word":"for ","start":4.324,"end":4.644}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Samantha?","words":[{"word":"Hello, ","start":1.01,"end":1.393},{"word":"may ","start":1.393,"end":1.544},{"word":"I ","start":1.544,"end":1.637},{"word":"please ","start":1.637,"end":1.881},{"word":"speak ","start":1.881,"end":2.125},{"word":"with ","start":2.125,"end":2.264},{"word":"Samantha?","start":2.264,"end":2.937}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for ","words":[{"word":"Please ","start":3.284,"end":3.604},{"word":"leave ","start":3.604,"end":3.844},{"word":"your ","start":3.844,"end":4.004},{"word":"message ","start":4.004,"end":4.324},{"word":"for ","start":4.324,"end":4.644}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/5a5cf06c5a861e47e71f8620274f045813f14012b7afe6deecc779d559d292f3/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5a5cf06c5a861e47e71f8620274f045813f14012b7afe6deecc779d559d292f3/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5a5cf06c5a861e47e71f8620274f045813f14012b7afe6deecc779d559d292f3/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":601,"p90":601,"p95":601,"p99":601,"min":601,"max":601,"num":1,"values":[601]},"tts":{"p50":291,"p90":291,"p95":291,"p99":291,"min":291,"max":291,"num":1,"values":[291]},"knowledge_base":{"p50":50,"p90":50,"p95":50,"p99":50,"min":50,"max":50,"num":1,"values":[50]},"asr":{"p50":35.62500000000091,"p90":831.0250000000007,"p95":1422.3249999999987,"p99":1895.364999999999,"min":21.3125,"max":2013.625,"num":7,"values":[21.3125,42.625,21.3125,42.625,21.3125,2013.625,35.62500000000091]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The call was made to Samantha but went to voicemail, and the agent left a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call went to voicemail, message left","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The official opening was attempted but no conversation occurred, no survey questions were asked, but a valid outcome (voicemail) was assigned and closing was implied.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation as no human answered.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was needed as the call went to voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not detected due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is low (10%) because the call ended at voicemail with no survey questions asked or official opening delivered. Official Opening Gate Accuracy is 0% because the agent did not confirm identity or deliver the official opening to a human. Survey Order Integrity and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance and Mandatory Phrase Detection are 0% due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5116],"average":5116,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17023085330","direction":"outbound"},"event_timestamp":1775535828202}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1310
CALL ID: call_e2f9b5e5d4c29ce1e4a37d0d996
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:56
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ed45523ff43eed457e090d68315","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aaron","last_name":"Kaddie","full_name":"Aaron Kaddie","contact_id":"4649","email":"aaron@protekta.com","orgname":"","bloc_notes_ac":"Oct 29 2025 Aaron is not in HR. He said should speak to Kim vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ed45523ff43eed457e090d68315","X-RetellAI-SipTraceId":"call_ed45523ff43eed457e090d68315","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535830902,"end_timestamp":1775535833268,"duration_ms":2366,"transcript":"User: The person you're trying to reach is not available. \n","transcript_object":[{"role":"user","content":"The person you're trying to reach is not available. ","words":[{"word":"The ","start":0.183,"end":0.503},{"word":"person ","start":0.503,"end":0.7429999700000001},{"word":"you're ","start":0.7429999700000001,"end":1.063},{"word":"trying ","start":1.063,"end":1.2229998999999998},{"word":"to ","start":1.2229998999999998,"end":1.383},{"word":"reach ","start":1.383,"end":1.543},{"word":"is ","start":1.543,"end":1.783},{"word":"not ","start":1.783,"end":1.9429999999999998},{"word":"available. ","start":1.9429999999999998,"end":2.1829998}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you're trying to reach is not available. ","words":[{"word":"The ","start":0.183,"end":0.503},{"word":"person ","start":0.503,"end":0.7429999700000001},{"word":"you're ","start":0.7429999700000001,"end":1.063},{"word":"trying ","start":1.063,"end":1.2229998999999998},{"word":"to ","start":1.2229998999999998,"end":1.383},{"word":"reach ","start":1.383,"end":1.543},{"word":"is ","start":1.543,"end":1.783},{"word":"not ","start":1.783,"end":1.9429999999999998},{"word":"available. ","start":1.9429999999999998,"end":2.1829998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9722c46685523d03939493d3967ee8ea404bef4e0cf64808771ef44e7cf2e8ad/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9722c46685523d03939493d3967ee8ea404bef4e0cf64808771ef44e7cf2e8ad/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9722c46685523d03939493d3967ee8ea404bef4e0cf64808771ef44e7cf2e8ad/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":67,"p90":67,"p95":67,"p99":67,"min":67,"max":67,"num":1,"values":[67]},"asr":{"p50":21.3125,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":6,"values":[21.3125,0,21.3125,21.3125,42.625,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail as the person was not available.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation took place.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not present due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% as no opening was spoken after identity confirmation. Survey order integrity score is 0% because no survey questions were asked. Skip logic accuracy is 0% since no branching logic was applied. Verbatim survey compliance is 0% due to absence of survey questions. Mandatory phrase detection is No because none of the required phrases were present in the call.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Payam"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5102],"average":5102,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14372343755","direction":"outbound"},"event_timestamp":1775535837202}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4649
CALL ID: call_ed45523ff43eed457e090d68315
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:23:58
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7d895d6a0cdaddaab0ca100859a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Anushan","last_name":"Bala","full_name":"Anushan Bala","contact_id":"3873","email":"abala@ntec-nss.com","orgname":"","bloc_notes_ac":"27 October 2025 VM\n2026 Apr 02 voicemail reached, contact not available\n2026 Apr 02 call reached automated crisis support system, no human interaction\n2026 Apr 06 voicemail reached, message left for Anushan regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Payam"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7d895d6a0cdaddaab0ca100859a","X-RetellAI-SipTraceId":"call_7d895d6a0cdaddaab0ca100859a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535791977,"end_timestamp":1775535835486,"duration_ms":43509,"transcript":"Agent: Hello, \nUser: Thank you for calling the crisis support team at Youth Dale Treatment Centers. 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EVENT: call_analyzed
CONTACT ID: 3873
CALL ID: call_7d895d6a0cdaddaab0ca100859a
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:24:13
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_8242104bfe5df8f1c04e9bf907a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kaitlin","last_name":"Ross","full_name":"Kaitlin Ross","contact_id":"9137","email":"kaitlin.ross@soundtransit.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, message not left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8242104bfe5df8f1c04e9bf907a","X-RetellAI-SipTraceId":"call_8242104bfe5df8f1c04e9bf907a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535847128,"end_timestamp":1775535849390,"duration_ms":2262,"transcript":"Agent: Hello, may I \nUser: Is not available. \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.008,"end":1.414},{"word":"may ","start":1.414,"end":1.6},{"word":"I ","start":1.6,"end":1.67}],"metadata":{"response_id":0}},{"role":"user","content":"Is not available. ","words":[{"word":"Is ","start":0.42499998,"end":1.7049999999999998},{"word":"not ","start":1.7049999999999998,"end":1.8649999},{"word":"available. ","start":1.8649999,"end":2.105}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.008,"end":1.414},{"word":"may ","start":1.414,"end":1.6},{"word":"I ","start":1.6,"end":1.67}],"metadata":{"response_id":0}},{"role":"user","content":"Is not available. ","words":[{"word":"Is ","start":0.42499998,"end":1.7049999999999998},{"word":"not ","start":1.7049999999999998,"end":1.8649999},{"word":"available. ","start":1.8649999,"end":2.105}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e13888c5c183a0220e192b9062e0872017ba1cae961f7e154ceb65436466df29/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e13888c5c183a0220e192b9062e0872017ba1cae961f7e154ceb65436466df29/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e13888c5c183a0220e192b9062e0872017ba1cae961f7e154ceb65436466df29/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":666,"p90":666,"p95":666,"p99":666,"min":666,"max":666,"num":1,"values":[666]},"tts":{"p50":226,"p90":226,"p95":226,"p99":226,"min":226,"max":226,"num":1,"values":[226]},"knowledge_base":{"p50":53,"p90":53,"p95":53,"p99":53,"min":53,"max":53,"num":1,"values":[53]},"asr":{"p50":0.000049999999873762135,"p90":14.918779999999929,"p95":18.115639999999953,"p99":20.673127999999988,"min":0,"max":21.3125,"num":4,"values":[21.3125,0,0,0.00009999999974752427]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The agent called the contact but reached voicemail as the contact was not available.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"50%. The call did not have an official opening or any survey questions asked, but a valid outcome (voicemail) was assigned, and no closing was spoken.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation as the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching was needed as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with wording.","Mandatory Phrase Detection":"0%. Required phrases were not present due to voicemail.","Debug Analytical Variables":"The call flow completion rate is 50% because the call ended at voicemail without official opening or survey questions, but a valid outcome was assigned. Official opening gate accuracy is 0% as no opening was spoken after identity confirmation. Survey order integrity and skip logic accuracy are 100% since no questions were asked or branching needed. Verbatim survey compliance and mandatory phrase detection are 0% due to no survey interaction. The call was not answered by a human, and the call was not successful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5134],"average":5134,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12063985000","direction":"outbound"},"event_timestamp":1775535853864}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9137
CALL ID: call_8242104bfe5df8f1c04e9bf907a
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:24:34
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_da969df4850b7de55e527229e93","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mohammed","last_name":"Thomad","full_name":"Mohammed Thomad","contact_id":"1205","email":"mthomad@thomadengr.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no human contact","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_da969df4850b7de55e527229e93","X-RetellAI-SipTraceId":"call_da969df4850b7de55e527229e93","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535796039,"end_timestamp":1775535871277,"duration_ms":75238,"transcript":"User: Thank you for calling Tamad Engineering. 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EVENT: call_analyzed
CONTACT ID: 1205
CALL ID: call_da969df4850b7de55e527229e93
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:24:39
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_364df5cc4a3c4dbb9fa97cb2f4a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Rasa","last_name":"Navarro","full_name":"Rasa Navarro","contact_id":"9211","email":"rnavarro@homecareassistance.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026-04-02 Dial no answer, phone: +15017641312\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_364df5cc4a3c4dbb9fa97cb2f4a","X-RetellAI-SipTraceId":"call_364df5cc4a3c4dbb9fa97cb2f4a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775535879660,"end_timestamp":1775535879660,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/9b3f9ef56b8253a9eb908b3b3677ca10a766c1535a1e926c265004ade1f2fdbf/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+15017641312","direction":"outbound"},"event_timestamp":1775535880640}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9211
CALL ID: call_364df5cc4a3c4dbb9fa97cb2f4a
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:24:40
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_01ecd984d301cb5dd0f957d6067","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laura","last_name":"Polewczyk","full_name":"Laura Polewczyk","contact_id":"4419","email":"ldoak@spllp.com","orgname":"","bloc_notes_ac":"Oct 28 2025 number disconnected\n2026-04-02 Dial no answer, phone: +19517856950\n2026-04-02 Dial no answer, phone: +19097856950\n2026-04-07 Dial no answer, phone: +19517856950","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_01ecd984d301cb5dd0f957d6067","X-RetellAI-SipTraceId":"call_01ecd984d301cb5dd0f957d6067","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"not_connected","start_timestamp":1775535881650,"end_timestamp":1775535881650,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/ca64e4debf760aea8424ad2b0bb8015aa0ffdc4b217ca54c80393f54926d6277/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+19097856950","direction":"outbound"},"event_timestamp":1775535881951}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4419
CALL ID: call_01ecd984d301cb5dd0f957d6067
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:24:44
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_651872589569d271c301d4ca57b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Travis","last_name":"McLeod","full_name":"Travis McLeod","contact_id":"4189","email":"travis@birnam.ca","orgname":"","bloc_notes_ac":"27 October 2025 VM\r\n30 October 2025 VM\n2026 Apr 02 voicemail reached, message left\n2026 Apr 06 voicemail reached, message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_651872589569d271c301d4ca57b","X-RetellAI-SipTraceId":"call_651872589569d271c301d4ca57b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775535877695,"end_timestamp":1775535879719,"duration_ms":2024,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.505,"end":0.905},{"word":"call ","start":0.905,"end":1.145},{"word":"has ","start":1.145,"end":1.385},{"word":"been ","start":1.385,"end":1.545},{"word":"forwarded. ","start":1.545,"end":1.8649999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.505,"end":0.905},{"word":"call ","start":0.905,"end":1.145},{"word":"has ","start":1.145,"end":1.385},{"word":"been ","start":1.385,"end":1.545},{"word":"forwarded. ","start":1.545,"end":1.8649999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/75eae0c5e9bf5358dc6f4836aa3ea91b968a4950c3a90ba6c3c9fee4bbdb4e71/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/75eae0c5e9bf5358dc6f4836aa3ea91b968a4950c3a90ba6c3c9fee4bbdb4e71/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/75eae0c5e9bf5358dc6f4836aa3ea91b968a4950c3a90ba6c3c9fee4bbdb4e71/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":660,"p90":660,"p95":660,"p99":660,"min":660,"max":660,"num":1,"values":[660]},"tts":{"p50":279,"p90":279,"p95":279,"p99":279,"min":279,"max":279,"num":1,"values":[279]},"knowledge_base":{"p50":46,"p90":46,"p95":46,"p99":46,"min":46,"max":46,"num":1,"values":[46]},"asr":{"p50":21.3125,"p90":38.3625,"p95":40.49375,"p99":42.198750000000004,"min":0,"max":42.625,"num":3,"values":[0,21.3125,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or matched.","Mandatory Phrase Detection":"0% . No mandatory phrases were detected as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call went directly to voicemail and no conversation or valid finish state was reached. Official opening gate accuracy is 0% because the official opening was never spoken due to no human answer. Survey order integrity score is 0% as no survey questions were asked. Skip logic accuracy is 0% because no branching logic was applied. Verbatim survey compliance is 0% since no survey questions were asked. Mandatory phrase detection is 0% as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5090],"average":5090,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12269320754","direction":"outbound"},"event_timestamp":1775535885187}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4189
CALL ID: call_651872589569d271c301d4ca57b
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:24:54
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_d8e21294c6e15b3b1d59bc02759","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Dmitry","last_name":"Veretennikov","full_name":"Dmitry Veretennikov","contact_id":"3642","email":"dmitry@unifiedflex.com","orgname":"","bloc_notes_ac":"Oct 24 2025 vm\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call forwarded to voicemail, no conversation\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d8e21294c6e15b3b1d59bc02759","X-RetellAI-SipTraceId":"call_d8e21294c6e15b3b1d59bc02759","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535848056,"end_timestamp":1775535890690,"duration_ms":42634,"transcript":"Agent: Hello, may I please \nUser: Thank you for calling Unified Flex Packaging Technologies. This call will be recorded for quality purposes. Thank you. Please hold while I try to connect you. \nAgent: Thank you.\nAgent: Hello, just checking in—am I speaking with Dmitry?\nUser: Your call has been forwarded to the voice mail for Dmitry Veratenacao. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.123,"end":1.518},{"word":"may ","start":1.518,"end":1.703},{"word":"I ","start":1.703,"end":1.796},{"word":"please ","start":1.796,"end":2.029}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling Unified Flex Packaging Technologies. This call will be recorded for quality purposes. Thank you. Please hold while I try to connect you. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3642
CALL ID: call_d8e21294c6e15b3b1d59bc02759
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:25:08
----------------------------------------
RAW:
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The call was routed through various menu options but ended with a message that the number dialed is not in service. The agent ended the call politely.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"08","bloc_notes":"2026 Apr 06 call reached automated system and number not in service message received","call_summary_title":"Call reached automated system, number not in service","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered to a human, no survey questions asked, call ended after automated system message.","Official Opening Gate Accuracy":"0%. Official opening was not spoken after identity confirmation; call was answered by an automated system.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to no survey questions being asked.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No. Required phrases were not detected as the call was handled by an automated system and ended early.","Debug Analytical Variables":"The call did not reach a human, so the official opening was not delivered, resulting in a 0% Call Flow Completion Rate and Official Opening Gate Accuracy. No survey questions were asked, so Survey Order Integrity, Skip Logic Accuracy, and Verbatim Survey Compliance are all 0%. Mandatory phrases were not detected due to the call ending early with an automated message. The call ended with a number not in service message, indicating an invalid or disconnected number, leading to int_code 08.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5121,5122,6029,5308,6319,6256,6386,6374,5478],"average":5821.444444444444,"num_requests":9},"tool_calls":[{"tool_call_id":"139a9d9c83a00828","name":"press_digit","type":"press_digit","start_time_sec":73.986,"latency_ms":0,"success":true},{"tool_call_id":"ff194933d422e27f","name":"press_digit","type":"press_digit","start_time_sec":93.648,"latency_ms":1.0000000000047748,"success":true},{"tool_call_id":"c3a94301f57dfd8f","name":"end_call","type":"end_call","start_time_sec":104.421}],"from_number":"+14374657779","to_number":"+17135666400","direction":"outbound"},"event_timestamp":1775535909337}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9217
CALL ID: call_c1c34f01bfa92ae64aa16c0e234
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
{"contacts":[{"cdate":"2026-03-18T09:13:27-05:00","email":"omar.reid@harrishealth.org","phone":"3464260187","firstName":"Omar","lastName":"Reid","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":null,"hash":"52ac45c323780af3499371290183a375","socialdata_lastcheck":null,"email_local":"","email_domain":"harrishealth.org","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-06T23:25:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-18 09:13:27","updated_utc_timestamp":"2026-04-06 23:25:12","created_timestamp":"2026-03-18 09:13:27","updated_timestamp":"2026-04-06 23:25:12","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/9217\/automationEntryCounts"},"id":"9217","organization":null}],"fieldValue":{"contact":"9217","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_c1c34f01bfa92ae64aa16c0e234","cdate":"2026-04-02T16:19:42-05:00","udate":"2026-04-06T23:25:12-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/394987\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/394987\/field"},"owner":"9217","id":"394987"}}
========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:25:51
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a935d36c68b92b7e4af1c8cb10f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Mickey","last_name":"Penzer","full_name":"Mickey Penzer","contact_id":"1189","email":"mickeyp@bachrachgroup.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no direct contact with Mickey\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a935d36c68b92b7e4af1c8cb10f","X-RetellAI-SipTraceId":"call_a935d36c68b92b7e4af1c8cb10f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775535800259,"end_timestamp":1775535945862,"duration_ms":145603,"transcript":"Agent: Hello, may I please speak with Mickey?\nAgent: Hello, is Mickey available to speak?\nUser: Thank you for calling the Bacrack Group. All operators are currently busy. If you know your party's extension, you may dial it at any time. For a dial by name directory, please press two. \nUser: The \nUser: Bacrack Group is in \nAgent: Sorry, I didn’t catch \nUser: Welcome to \nAgent: that. Am I speaking \nUser: the directory. Please enter the first three letters of your party's first name using your touch tone keypad. Use the seven key for q and the nine key for z. \nUser: Mike Moran. If this is the person you are looking for, press one now. Otherwise, please press star now. \nUser: M I c h a e l space n u z z o. If this is the person you are looking for, press one now. Otherwise, please press star now. \nUser: M I c h e l l space c a b r e r a. If this is the person you are looking for, press one now. Otherwise, please press star now. \nUser: M I c h e l l e space r e y e s If this is the person you are looking for, press one now. Otherwise, please press star now. \nUser: M I c k e y space p e n z e r. If this is the person you are looking for, press one now. Otherwise, please press star now. \nUser: The person at extension, seven six one is unavailable. Please leave your message after the tone. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Mickey?","words":[{"word":"Hello, ","start":1.05,"end":1.41},{"word":"may ","start":1.41,"end":1.549},{"word":"I ","start":1.549,"end":1.607},{"word":"please ","start":1.607,"end":1.828},{"word":"speak ","start":1.828,"end":2.049},{"word":"with ","start":2.049,"end":2.223},{"word":"Mickey?","start":2.223,"end":2.745}],"metadata":{"response_id":0}},{"role":"agent","content":"Hello, is Mickey available to speak?","words":[{"word":"Hello, ","start":14.092,"end":14.406},{"word":"is ","start":14.406,"end":14.545},{"word":"Mickey ","start":14.545,"end":14.789},{"word":"available ","start":14.789,"end":15.241},{"word":"to ","start":15.241,"end":15.346},{"word":"speak?","start":15.346,"end":15.88}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you for calling the Bacrack Group. All operators are currently busy. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1189
CALL ID: call_a935d36c68b92b7e4af1c8cb10f
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:28:05
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f55e3b3b180098fbeac32eb710e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Shayne","last_name":"Frank","full_name":"Shayne Frank","contact_id":"1332","email":"sfrank@aics-solutions.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f55e3b3b180098fbeac32eb710e","X-RetellAI-SipTraceId":"call_f55e3b3b180098fbeac32eb710e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"not_connected","start_timestamp":1775536085899,"end_timestamp":1775536085899,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/88d2fd4d93eb5a7fa84ff6b5eee5a109f9344fe48057bd0150449951671e8fe5/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+14062948058","direction":"outbound"},"event_timestamp":1775536086723}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1332
CALL ID: call_f55e3b3b180098fbeac32eb710e
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:28:08
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_00469e9d0ef7bba547ea8e00312","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Richard","last_name":"Ferreira","full_name":"Richard Ferreira","contact_id":"3365","email":"richard.ferreira@ifathom.ca","orgname":"","bloc_notes_ac":"24 October 2025 Not interested\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_00469e9d0ef7bba547ea8e00312","X-RetellAI-SipTraceId":"call_00469e9d0ef7bba547ea8e00312","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775536088719,"end_timestamp":1775536088719,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/d4e80f36cff0794fc78bca576cefe7720233661b328a828c3b2c5b386e26d4bb/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+17783735480","direction":"outbound"},"event_timestamp":1775536088963}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3365
CALL ID: call_00469e9d0ef7bba547ea8e00312
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:28:12
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_df4b94cf29a4e5abc0687a259be","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Steven","last_name":"Engel","full_name":"Steven Engel","contact_id":"3449","email":"s.engel@sdtc.ca","orgname":"","bloc_notes_ac":"24 October 2025 VM\r\n28 October 2025 VM\r\n30 October 2025 VM\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_df4b94cf29a4e5abc0687a259be","X-RetellAI-SipTraceId":"call_df4b94cf29a4e5abc0687a259be","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"not_connected","start_timestamp":1775536092861,"end_timestamp":1775536092861,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/6783a4635fb5158fc0d9bffdab0f3915b784c9e091e6775f66a5baba58b67891/public.log","disconnection_reason":"invalid_destination","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+13067796199","direction":"outbound"},"event_timestamp":1775536093332}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3449
CALL ID: call_df4b94cf29a4e5abc0687a259be
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:28:18
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_bf9afe478c0bc64b0a8be8a1fc6","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Vanessa","last_name":"Ramos","full_name":"Vanessa Ramos","contact_id":"8907","email":"vramos@gilbaneco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bf9afe478c0bc64b0a8be8a1fc6","X-RetellAI-SipTraceId":"call_bf9afe478c0bc64b0a8be8a1fc6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775536089414,"end_timestamp":1775536094563,"duration_ms":5149,"transcript":"User: Our business hours are eight AM to eight PM eastern. Please leave a voice mail. \n","transcript_object":[{"role":"user","content":"Our business hours are eight AM to eight PM eastern. Please leave a voice mail. ","words":[{"word":"Our ","start":0.5429999999999999,"end":0.7829999700000001},{"word":"business ","start":0.7829999700000001,"end":1.103},{"word":"hours ","start":1.103,"end":1.5029999},{"word":"are ","start":1.5029999,"end":1.7429999999999999},{"word":"eight ","start":1.7429999999999999,"end":1.9829999999999999},{"word":"AM ","start":1.9829999999999999,"end":2.3030000000000004},{"word":"to ","start":2.3030000000000004,"end":2.543},{"word":"eight ","start":2.543,"end":2.863},{"word":"PM ","start":2.863,"end":3.1830000000000003},{"word":"eastern. ","start":3.1830000000000003,"end":3.583},{"word":"Please ","start":3.863,"end":4.263},{"word":"leave ","start":4.263,"end":4.423},{"word":"a ","start":4.423,"end":4.582999999999999},{"word":"voice ","start":4.582999999999999,"end":4.742999999999999},{"word":"mail. ","start":4.742999999999999,"end":4.983}]}],"transcript_with_tool_calls":[{"role":"user","content":"Our business hours are eight AM to eight PM eastern. Please leave a voice mail. ","words":[{"word":"Our ","start":0.5429999999999999,"end":0.7829999700000001},{"word":"business ","start":0.7829999700000001,"end":1.103},{"word":"hours ","start":1.103,"end":1.5029999},{"word":"are ","start":1.5029999,"end":1.7429999999999999},{"word":"eight ","start":1.7429999999999999,"end":1.9829999999999999},{"word":"AM ","start":1.9829999999999999,"end":2.3030000000000004},{"word":"to ","start":2.3030000000000004,"end":2.543},{"word":"eight ","start":2.543,"end":2.863},{"word":"PM ","start":2.863,"end":3.1830000000000003},{"word":"eastern. ","start":3.1830000000000003,"end":3.583},{"word":"Please ","start":3.863,"end":4.263},{"word":"leave ","start":4.263,"end":4.423},{"word":"a ","start":4.423,"end":4.582999999999999},{"word":"voice ","start":4.582999999999999,"end":4.742999999999999},{"word":"mail. ","start":4.742999999999999,"end":4.983}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/965eda9babb7b684958feca4f8fefb3378fe8932fdd3c3ec08991b8ac013289e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/965eda9babb7b684958feca4f8fefb3378fe8932fdd3c3ec08991b8ac013289e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/965eda9babb7b684958feca4f8fefb3378fe8932fdd3c3ec08991b8ac013289e/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":67,"p90":68.6,"p95":68.8,"p99":68.96,"min":58,"max":69,"num":3,"values":[69,58,67]},"asr":{"p50":21.3125,"p90":51.19381000000017,"p95":480.84999999999957,"p99":1100.1699999999992,"min":0,"max":1255,"num":14,"values":[21.3125,0,0,0,0,21.3125,0,21.3125,21.3125,21.312700000000405,21.3125,21.312399999999798,1255,64]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5125,"combined_cost":3.075},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail where the user left a message about business hours and requested a voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, message left about business hours","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . Required phrases were not detected as the call was not answered by a human.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%. The call disposition code 06 indicates voicemail was reached and no message was left, but in this case a message about business hours was left, so the code is appropriate for voicemail reached. The call was unsuccessful as no conversation took place.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5096],"average":5096,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14014565800","direction":"outbound"},"event_timestamp":1775536099208}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8907
CALL ID: call_bf9afe478c0bc64b0a8be8a1fc6
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:28:22
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_98e1243e4c1fa0829f53238ae19","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sarah","last_name":"Reynolds","full_name":"Sarah Reynolds","contact_id":"9127","email":"sarahnell.reynolds@soundtransit.org","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone:  +12066214681\n2026 Apr 02 call reached voicemail, no message left\n2026-04-07 dial busy, phone:  +12066214681","extension":"","toronto_current_time":"2026-04-07T00:07:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_98e1243e4c1fa0829f53238ae19","X-RetellAI-SipTraceId":"call_98e1243e4c1fa0829f53238ae19","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775536098373,"end_timestamp":1775536100775,"duration_ms":2402,"transcript":"User: Is not available. \n","transcript_object":[{"role":"user","content":"Is not available. ","words":[{"word":"Is ","start":1.385,"end":1.545},{"word":"not ","start":1.545,"end":1.785},{"word":"available. ","start":1.785,"end":2.105}]}],"transcript_with_tool_calls":[{"role":"user","content":"Is not available. ","words":[{"word":"Is ","start":1.385,"end":1.545},{"word":"not ","start":1.545,"end":1.785},{"word":"available. ","start":1.785,"end":2.105}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/41500c3cf9e6b0e336f08c370d8cccfd45aff45b04f720e39c5e7a4fea620271/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/41500c3cf9e6b0e336f08c370d8cccfd45aff45b04f720e39c5e7a4fea620271/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/41500c3cf9e6b0e336f08c370d8cccfd45aff45b04f720e39c5e7a4fea620271/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1212,"p90":1212,"p95":1212,"p99":1212,"min":1212,"max":1212,"num":1,"values":[1212]},"tts":{"p50":225,"p90":225,"p95":225,"p99":225,"min":225,"max":225,"num":1,"values":[225]},"knowledge_base":{"p50":54,"p90":54,"p95":54,"p99":54,"min":54,"max":54,"num":1,"values":[54]},"asr":{"p50":0.000049999999873762135,"p90":0.00008999999977277183,"p95":0.00009499999976014806,"p99":0.00009899999975004903,"min":0,"max":0.00009999999974752427,"num":2,"values":[0,0.00009999999974752427]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but the contact was not available and the call went to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. No mandatory phrases were detected due to no human interaction.","Debug Analytical Variables":"The call ended immediately with voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5147],"average":5147,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12063985000","direction":"outbound"},"event_timestamp":1775536103843}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9127
CALL ID: call_98e1243e4c1fa0829f53238ae19
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:28:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_fc38b2f9de1f3c2aecd86ba94fb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Trinna","last_name":"Williams","full_name":"Trinna Williams","contact_id":"1113","email":"trinna@virtuallyassistu.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026-04-07 invalid phone destination, phone: +17026753550","extension":"","toronto_current_time":"2026-04-07T00:07:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fc38b2f9de1f3c2aecd86ba94fb","X-RetellAI-SipTraceId":"call_fc38b2f9de1f3c2aecd86ba94fb","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775536093947,"end_timestamp":1775536100637,"duration_ms":6690,"transcript":"Agent: Hello, may I please speak with Trinna?\nUser: Hello. This is Trina. Sorry I missed your call. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Trinna?","words":[{"word":"Hello, ","start":1.764,"end":2.124},{"word":"may ","start":2.124,"end":2.298},{"word":"I ","start":2.298,"end":2.368},{"word":"please ","start":2.368,"end":2.612},{"word":"speak ","start":2.612,"end":2.832},{"word":"with ","start":2.832,"end":2.983},{"word":"Trinna?","start":2.983,"end":3.598}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. This is Trina. Sorry I missed your call. ","words":[{"word":"Hello. ","start":4.164,"end":4.644},{"word":"This ","start":4.644,"end":4.8039997},{"word":"is ","start":4.8039997,"end":4.964},{"word":"Trina. ","start":4.964,"end":5.524},{"word":"Sorry ","start":5.524,"end":5.8439997},{"word":"I ","start":5.8439997,"end":6.0040000000000004},{"word":"missed ","start":6.0040000000000004,"end":6.164},{"word":"your ","start":6.164,"end":6.324},{"word":"call. ","start":6.324,"end":6.484}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Trinna?","words":[{"word":"Hello, ","start":1.764,"end":2.124},{"word":"may ","start":2.124,"end":2.298},{"word":"I ","start":2.298,"end":2.368},{"word":"please ","start":2.368,"end":2.612},{"word":"speak ","start":2.612,"end":2.832},{"word":"with ","start":2.832,"end":2.983},{"word":"Trinna?","start":2.983,"end":3.598}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. This is Trina. Sorry I missed your call. ","words":[{"word":"Hello. ","start":4.164,"end":4.644},{"word":"This ","start":4.644,"end":4.8039997},{"word":"is ","start":4.8039997,"end":4.964},{"word":"Trina. ","start":4.964,"end":5.524},{"word":"Sorry ","start":5.524,"end":5.8439997},{"word":"I ","start":5.8439997,"end":6.0040000000000004},{"word":"missed ","start":6.0040000000000004,"end":6.164},{"word":"your ","start":6.164,"end":6.324},{"word":"call. ","start":6.324,"end":6.484}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/be3e68a3eda39a4de167769d5749effbab98c0186aa2f97b88719784e6264d5e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/be3e68a3eda39a4de167769d5749effbab98c0186aa2f97b88719784e6264d5e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/be3e68a3eda39a4de167769d5749effbab98c0186aa2f97b88719784e6264d5e/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1257,"p90":1349,"p95":1360.5,"p99":1369.7,"min":1142,"max":1372,"num":2,"values":[1372,1142]},"tts":{"p50":276,"p90":276,"p95":276,"p99":276,"min":276,"max":276,"num":1,"values":[276]},"knowledge_base":{"p50":49,"p90":98.6,"p95":104.8,"p99":109.75999999999999,"min":46,"max":111,"num":3,"values":[111,49,46]},"asr":{"p50":21.3125,"p90":415.5126599999982,"p95":1203.912579999999,"p99":1834.632516,"min":0,"max":1992.3125,"num":9,"values":[21.3125,21.3125,1992.3125,21.312600000000202,0,0.00019999999949504854,21.3125,21.312399999999798,21.312699999999495]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.6416667},{"product":"short_call_surcharge","cost":0.7000000000000001},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.7875},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0583333}],"total_duration_seconds":7,"total_duration_unit_price":0.4505952,"combined_cost":3.1541667},"call_analysis":{"call_summary":"The agent attempted to reach Trinna but the call went to voicemail. Trina acknowledged missing the call in a brief voicemail message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, no live conversation","call_summary_title":"Voicemail reached, no live conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended in voicemail without conversation.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation because the call was not answered live.","Survey Order Integrity Score":"0%. No survey questions were asked due to no live conversation.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended in voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"0%. Required phrases were not present due to no live conversation.","Debug Analytical Variables":"The call ended in voicemail without a live conversation, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for completion rate, opening gate accuracy, survey order integrity, skip logic accuracy, verbatim compliance, and mandatory phrase detection.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5118,5125],"average":5121.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+17028076403","direction":"outbound"},"event_timestamp":1775536104681}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1113
CALL ID: call_fc38b2f9de1f3c2aecd86ba94fb
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:28:24
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_4b030291f2fb9e1c4f5ebd8067e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Roi","last_name":"Iarovich","full_name":"Roi Iarovich","contact_id":"3683","email":"roi.i@niyasoft.com","orgname":"","bloc_notes_ac":"Oct 24 2025 number not in service\n2026-04-02 invalid phone destination, phone: +14258984945\n2026 Apr 02 call reached voicemail, no message left\n2026-04-07 invalid phone destination, phone: +14258984945","extension":"","toronto_current_time":"2026-04-07T00:07:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4b030291f2fb9e1c4f5ebd8067e","X-RetellAI-SipTraceId":"call_4b030291f2fb9e1c4f5ebd8067e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775536099945,"end_timestamp":1775536101640,"duration_ms":1695,"transcript":"User: Telephone number \n","transcript_object":[{"role":"user","content":"Telephone number ","words":[{"word":"Telephone ","start":0.43099997999999995,"end":0.911},{"word":"number ","start":0.911,"end":1.151}]}],"transcript_with_tool_calls":[{"role":"user","content":"Telephone number ","words":[{"word":"Telephone ","start":0.43099997999999995,"end":0.911},{"word":"number ","start":0.911,"end":1.151}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/a5e759d031a0ef27406f1304edf99a35d58ae298f09f7a9a9beb367e2c03e860/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/a5e759d031a0ef27406f1304edf99a35d58ae298f09f7a9a9beb367e2c03e860/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/a5e759d031a0ef27406f1304edf99a35d58ae298f09f7a9a9beb367e2c03e860/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":45,"p90":45,"p95":45,"p99":45,"min":45,"max":45,"num":1,"values":[45]},"asr":{"p50":0,"p90":0,"p95":0,"p99":0,"min":0,"max":0,"num":3,"values":[0,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5791666,"combined_cost":3.1583333},"call_analysis":{"call_summary":"The call was made but went directly to voicemail without any conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of gate accuracy.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is trivially perfect.","Mandatory Phrase Detection":"100%. No phrases were expected or missed due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening or survey questions were asked, resulting in 0% call flow completion. Since no human was reached, gate accuracy is perfect by default. No survey order or skip logic issues occurred as no questions were asked. Verbatim compliance and mandatory phrase detection are perfect by default due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5116],"average":5116,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14259850958","direction":"outbound"},"event_timestamp":1775536105655}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3683
CALL ID: call_4b030291f2fb9e1c4f5ebd8067e
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:28:27
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0e49eeb4f3f254fd45e76f191eb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ross","last_name":"Fledderjohn","full_name":"Ross Fledderjohn","contact_id":"1301","email":"ross@siteright.co","orgname":"","bloc_notes_ac":"2026 Apr 02 agent called Ross, left name and reason for call, voicemail reached\n2026-04-07 dial busy, phone:  +17028032220","extension":"","toronto_current_time":"2026-04-07T00:07:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0e49eeb4f3f254fd45e76f191eb","X-RetellAI-SipTraceId":"call_0e49eeb4f3f254fd45e76f191eb","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775536102823,"end_timestamp":1775536105111,"duration_ms":2288,"transcript":"User: Hi. If you record \n","transcript_object":[{"role":"user","content":"Hi. If you record ","words":[{"word":"Hi. ","start":0.5890000000000001,"end":1.069},{"word":"If ","start":1.069,"end":1.309},{"word":"you ","start":1.309,"end":1.4689999},{"word":"record ","start":1.4689999,"end":1.7089999999999999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. If you record ","words":[{"word":"Hi. ","start":0.5890000000000001,"end":1.069},{"word":"If ","start":1.069,"end":1.309},{"word":"you ","start":1.309,"end":1.4689999},{"word":"record ","start":1.4689999,"end":1.7089999999999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/43670e48a4fab426dfb9a007bbba94219476851090bbe36cffb57a8438ff07b7/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/43670e48a4fab426dfb9a007bbba94219476851090bbe36cffb57a8438ff07b7/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/43670e48a4fab426dfb9a007bbba94219476851090bbe36cffb57a8438ff07b7/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1442,"p90":1442,"p95":1442,"p99":1442,"min":1442,"max":1442,"num":1,"values":[1442]},"tts":{"p50":223,"p90":223,"p95":223,"p99":223,"min":223,"max":223,"num":1,"values":[223]},"knowledge_base":{"p50":63,"p90":63,"p95":63,"p99":63,"min":63,"max":63,"num":1,"values":[63]},"asr":{"p50":0,"p90":17.050000000000086,"p95":19.1812500000001,"p99":20.88625000000011,"min":0,"max":21.312500000000114,"num":3,"values":[21.312500000000114,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was very brief and disconnected after reaching voicemail without any conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not progress beyond voicemail and no conversation or official opening occurred.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not spoken due to no human contact.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all related metrics score 0%. The call was unsuccessful as no human was reached and no interaction occurred.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5079],"average":5079,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18583373403","direction":"outbound"},"event_timestamp":1775536108198}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1301
CALL ID: call_0e49eeb4f3f254fd45e76f191eb
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:28:28
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7593c20a846b16a7b5b6f64aacf","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Melissa","last_name":"Amell","full_name":"Melissa Amell","contact_id":"4457","email":"melissa.amell@epass.software","orgname":"","bloc_notes_ac":"28 October 2025 Unable to reach anyone\n2026 Apr 02 call reached IVR but no live person answered","extension":"","toronto_current_time":"2026-04-02T17:58:56-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7593c20a846b16a7b5b6f64aacf","X-RetellAI-SipTraceId":"call_7593c20a846b16a7b5b6f64aacf","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775535667961,"end_timestamp":1775536101953,"duration_ms":433992,"transcript":"User: Thank \nAgent: Hello, may I \nUser: you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. \nUser: If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: Thank you for the \nUser: Thank you for calling ePass Software. We make software solutions for the home of appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nUser: Please enter your party's extension number now. Alternatively, you can press zero at any time to return to the previous menu. \nAgent: I’m sorry, I don’t have an extension number for Melissa. Could you please \nUser: Please \nAgent: connect me with \nUser: enter your party's extension number now. Alternatively, you can press zero at any time to return to the previous menu. \nUser: Thank you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: Could you please connect me with \nUser: Thank \nAgent: Melissa Amell?\nUser: you for calling ePASS Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nUser: Thank you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: Could you please connect me with Melissa Amell?\nUser: Thank you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I’m waiting to be connected to a live \nUser: Thank \nAgent: person so I can \nUser: you for calling ePASS Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am unable to proceed until I reach a live \nUser: Thank \nAgent: person. Please \nUser: you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am waiting to be connected to a live person before I can \nUser: Thank you for calling ePASS Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am unable to proceed until I reach a live \nUser: Thank you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am waiting to be connected to a live person before I can \nUser: Thank you \nAgent: continue.\nUser: for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am unable to proceed until I reach a live \nUser: Thank you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nAgent: I am waiting to be connected to a live person before I can \nUser: Thank you for calling ePass Software. We make software solutions for the home appliance and furniture sales and service industries. If you're an existing ePass user and need help from our support team, press one. For sales, press two. Or to dial by extension, press three. If you're trying to reach the Florida Expressway Authority regarding tolls, please call them at one eight hundred three five three seven two seven seven. \nUser: Thank you for calling ePass Software. We make software solutions for the home appliance, furniture sales, and service industries. Unfortunately, you have reached us outside of office hours. And no one is available to take your call right now. However, if you leave your contact details and a detailed message when prompted, we will get back to you as soon as possible during regular hours. \nAgent: Thank you for your time. Goodbye.\n","transcript_object":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.3880000000000001,"end":1.6279999}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.113,"end":1.577},{"word":"may ","start":1.577,"end":1.751},{"word":"I ","start":1.751,"end":1.821}],"metadata":{"response_id":0}},{"role":"user","content":"you for calling ePass Software. 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agent attempted to reach a live person named Melissa Amell by navigating an automated phone system but was unable to connect to a live representative. After multiple attempts and pressing various digits, the call reached an out-of-office message, and the agent ended the call without completing the intended task.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 06 agent unable to reach live person Melissa Amell, call ended at out-of-office message","call_summary_title":"Failed to reach live person through automated system","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"50%. The official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and the call ended with an agent hangup after reaching voicemail message.","Official Opening Gate Accuracy":"0%. The official opening was not spoken after identity confirmation; the call was stuck in an automated system without reaching a human.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No survey or branching logic was triggered as the call did not reach a live person.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with verbatim phrasing was possible.","Mandatory Phrase Detection":"No. Required phrases such as 'for statistical purposes' and approved closing sentences were not present; only a generic closing was given.","Debug Analytical Variables":"Call Flow Completion Rate is 50% because the call did not deliver the official opening (-20%), no survey questions were asked (-0% since none were expected), no valid outcome was assigned (+0%), and the call ended with an agent hangup (+0%). Official Opening Gate Accuracy is 0% because the official opening was never spoken after confirming identity; the call remained in the IVR. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching logic was triggered due to failure to reach a live person. Verbatim Survey Compliance is 0% since no survey questions were asked. Mandatory Phrase Detection is No because required phrases were not present; only a generic closing was given.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5123,5365,5627,5464,5723,5356,5366,5699,5423,5556,6079,5794,5895,5999,6103,6207,6308,6414,6515,6619,7384],"average":5905.666666666667,"num_requests":21},"tool_calls":[{"tool_call_id":"b9d34646916cb360","name":"press_digit","type":"press_digit","start_time_sec":56.61,"latency_ms":0,"success":true},{"tool_call_id":"24dc7255f5803479","name":"press_digit","type":"press_digit","start_time_sec":80.188,"latency_ms":0,"success":true},{"tool_call_id":"65a8d918e72773f4","name":"press_digit","type":"press_digit","start_time_sec":140.407,"latency_ms":0,"success":true},{"tool_call_id":"ec52b387ba96f80a","name":"press_digit","type":"press_digit","start_time_sec":403.392,"latency_ms":0.9999999999763531,"success":true},{"tool_call_id":"f293397a11058e02","name":"end_call","type":"end_call","start_time_sec":433.987}],"from_number":"+14374657779","to_number":"+16044391115","direction":"outbound"},"event_timestamp":1775536109633}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4457
CALL ID: call_7593c20a846b16a7b5b6f64aacf
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:28:46
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ea00cfae0a8a058337ee49beeb7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gary","last_name":"Parkinson","full_name":"Gary Parkinson","contact_id":"8895","email":"pgary@ducommun.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ea00cfae0a8a058337ee49beeb7","X-RetellAI-SipTraceId":"call_ea00cfae0a8a058337ee49beeb7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775536117257,"end_timestamp":1775536124395,"duration_ms":7138,"transcript":"User: Hello, and thank you for calling Ducommun. Our office hours are eight AM to four thirty PM, Monday through Friday. \n","transcript_object":[{"role":"user","content":"Hello, and thank you for calling Ducommun. Our office hours are eight AM to four thirty PM, Monday through Friday. ","words":[{"word":"Hello, ","start":0.27599999999999997,"end":0.83599995},{"word":"and ","start":0.83599995,"end":0.916},{"word":"thank ","start":0.916,"end":1.076},{"word":"you ","start":1.076,"end":1.2359999},{"word":"for ","start":1.2359999,"end":1.3960000000000001},{"word":"calling ","start":1.3960000000000001,"end":1.6359999},{"word":"Ducommun. 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","words":[{"word":"Hello, ","start":0.27599999999999997,"end":0.83599995},{"word":"and ","start":0.83599995,"end":0.916},{"word":"thank ","start":0.916,"end":1.076},{"word":"you ","start":1.076,"end":1.2359999},{"word":"for ","start":1.2359999,"end":1.3960000000000001},{"word":"calling ","start":1.3960000000000001,"end":1.6359999},{"word":"Ducommun. 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","start":6.576,"end":6.8159997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/20fa2f5b81f58d33427ca11a7f6e1f3907a62816f1e22abaab65513f7fd3236b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/20fa2f5b81f58d33427ca11a7f6e1f3907a62816f1e22abaab65513f7fd3236b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/20fa2f5b81f58d33427ca11a7f6e1f3907a62816f1e22abaab65513f7fd3236b/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":705,"p90":705,"p95":705,"p99":705,"min":705,"max":705,"num":1,"values":[705]},"tts":{"p50":292,"p90":292,"p95":292,"p99":292,"min":292,"max":292,"num":1,"values":[292]},"knowledge_base":{"p50":79.5,"p90":82.3,"p95":82.65,"p99":82.93,"min":76,"max":83,"num":2,"values":[83,76]},"asr":{"p50":21.375,"p90":25.625159999999582,"p95":42.625,"p99":42.625,"min":21.3125,"max":42.625,"num":19,"values":[21.3125,21.3125,21.3125,42.625,21.3125,42.625,21.375,21.374849999999697,21.374900000000252,21.374700000000303,21.375,21.374899999999798,21.375199999999495,21.375,21.374799999999595,21.375099999999293,21.375,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.7333333},{"product":"short_call_surcharge","cost":0.4},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.5333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.9},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0666667}],"total_duration_seconds":8,"total_duration_unit_price":0.3916667,"combined_cost":3.1333333},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but went to voicemail, where the user heard the company's automated office hours message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a human or complete any survey or task, only voicemail was heard, so no valid finish state was reached.","Official Opening Gate Accuracy":"0% . The official opening was not spoken to a confirmed human contact but was part of a voicemail message, so no proper gate accuracy.","Survey Order Integrity Score":"0% . No survey questions were asked, so no order to evaluate.","Skip Logic Accuracy":"0% . No branching or logic was applied as no conversation occurred.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0% . Required phrases were not applicable as no survey or closing was conducted.","Debug Analytical Variables":"The call was disconnected after reaching voicemail without leaving a message, so no conversation or survey took place. This results in zero scores for completion rate, gate accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5081],"average":5081,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16573353665","direction":"outbound"},"event_timestamp":1775536127813}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8895
CALL ID: call_ea00cfae0a8a058337ee49beeb7
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:28:48
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a7f5ff98e5fc3fe86dc33f6fd66","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sara","last_name":"Thomas","full_name":"Sara Thomas","contact_id":"3630","email":"sara.thomas@uberflip.com","orgname":"","bloc_notes_ac":"Oct 24 2025 vm\n2026 Apr 02 brief call reached voicemail, user identified as Sarah\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 brief call reached voicemail, user identified as Sarah","extension":"","toronto_current_time":"2026-04-07T00:07:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a7f5ff98e5fc3fe86dc33f6fd66","X-RetellAI-SipTraceId":"call_a7f5ff98e5fc3fe86dc33f6fd66","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775536122385,"end_timestamp":1775536125246,"duration_ms":2861,"transcript":"User: Hey. This is Sarah. Sorry I missed your call. \n","transcript_object":[{"role":"user","content":"Hey. This is Sarah. Sorry I missed your call. ","words":[{"word":"Hey. ","start":0.5680000000000001,"end":0.968},{"word":"This ","start":0.968,"end":1.1280000000000001},{"word":"is ","start":1.1280000000000001,"end":1.288},{"word":"Sarah. ","start":1.288,"end":1.768},{"word":"Sorry ","start":1.768,"end":2.008},{"word":"I ","start":2.008,"end":2.1679999},{"word":"missed ","start":2.1679999,"end":2.328},{"word":"your ","start":2.328,"end":2.488},{"word":"call. ","start":2.488,"end":2.648}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hey. This is Sarah. Sorry I missed your call. ","words":[{"word":"Hey. ","start":0.5680000000000001,"end":0.968},{"word":"This ","start":0.968,"end":1.1280000000000001},{"word":"is ","start":1.1280000000000001,"end":1.288},{"word":"Sarah. ","start":1.288,"end":1.768},{"word":"Sorry ","start":1.768,"end":2.008},{"word":"I ","start":2.008,"end":2.1679999},{"word":"missed ","start":2.1679999,"end":2.328},{"word":"your ","start":2.328,"end":2.488},{"word":"call. ","start":2.488,"end":2.648}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c40e0b52d09d8bf4bfb94a3a3cca898fcc207889a05564c519d141d8cef5bbd7/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c40e0b52d09d8bf4bfb94a3a3cca898fcc207889a05564c519d141d8cef5bbd7/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c40e0b52d09d8bf4bfb94a3a3cca898fcc207889a05564c519d141d8cef5bbd7/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":695,"p90":695,"p95":695,"p99":695,"min":695,"max":695,"num":1,"values":[695]},"knowledge_base":{"p50":40,"p90":40,"p95":40,"p99":40,"min":40,"max":40,"num":2,"values":[40,40]},"asr":{"p50":31.999999999999886,"p90":42.687549999999874,"p95":42.68757499999981,"p99":42.68759499999976,"min":21.312499999999773,"max":42.68759999999975,"num":6,"values":[21.3125,21.312499999999773,21.312599999999975,42.6873999999998,42.6875,42.68759999999975]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call reached voicemail and the contact, Sarah, left a message indicating she missed the call.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, message left by Sarah","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not present due to no conversation.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, resulting in no official opening, no survey questions asked, and no closing. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%. The call disposition code 06 indicates voicemail was reached and no message was left by the agent, but the contact left a message instead.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5094,5087],"average":5090.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+17707186917","direction":"outbound"},"event_timestamp":1775536129751}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3630
CALL ID: call_a7f5ff98e5fc3fe86dc33f6fd66
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:29:28
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_9e4c427624797bcf28d2d01b33a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Angela","last_name":"Williams","full_name":"Angela Williams","contact_id":"8901","email":"awilliams@homecareassistance.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +15017641312\n2026-04-07 invalid phone destination, phone: +17138280589","extension":"","toronto_current_time":"2026-04-07T00:07:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9e4c427624797bcf28d2d01b33a","X-RetellAI-SipTraceId":"call_9e4c427624797bcf28d2d01b33a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775536168751,"end_timestamp":1775536168751,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/224f92796c6827863f12b756fce43a4173d4e8f57a752bd1b9aeedd39158cad4/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+15017641312","direction":"outbound"},"event_timestamp":1775536169333}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8901
CALL ID: call_9e4c427624797bcf28d2d01b33a
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:30:13
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_dd73274f4376a07dd1d3b705c29","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Troy","last_name":"Belcher","full_name":"Troy Belcher","contact_id":"9198","email":"troyb@nrh-ok.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail with no message left\n2026 Apr 02 call reached switchboard operator Carolyn, transferred to HR voicemail\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_dd73274f4376a07dd1d3b705c29","X-RetellAI-SipTraceId":"call_dd73274f4376a07dd1d3b705c29","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775536097951,"end_timestamp":1775536207546,"duration_ms":109595,"transcript":"User: You for calling Norman Regional Health System. 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I will wait on the line until someone answers.","words":[{"word":"Thank ","start":80.947,"end":81.191},{"word":"you ","start":81.191,"end":81.307},{"word":"for ","start":81.307,"end":81.423},{"word":"the ","start":81.423,"end":81.528},{"word":"information. 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Please leave your name, number, and a detailed message, and we will return your call at our earliest convenience. ","words":[{"word":"Thank ","start":99.618004,"end":99.938},{"word":"you ","start":99.938,"end":100.018},{"word":"for ","start":100.018,"end":100.25800000000001},{"word":"contacting ","start":100.25800000000001,"end":100.738},{"word":"the ","start":100.738,"end":100.97800000000001},{"word":"human ","start":100.97800000000001,"end":101.298004},{"word":"resources ","start":101.298004,"end":101.778},{"word":"office ","start":101.778,"end":102.098},{"word":"at ","start":102.22800000000001,"end":102.467995},{"word":"Norman ","start":102.467995,"end":102.78799500000001},{"word":"Regional ","start":102.78799500000001,"end":103.18799600000001},{"word":"Health ","start":103.18799600000001,"end":103.507996},{"word":"System. 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I will wait on the line until someone answers.","words":[{"word":"Thank ","start":80.947,"end":81.191},{"word":"you ","start":81.191,"end":81.307},{"word":"for ","start":81.307,"end":81.423},{"word":"the ","start":81.423,"end":81.528},{"word":"information. 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Please leave your name, number, and a detailed message, and we will return your call at our earliest convenience. ","words":[{"word":"Thank ","start":99.618004,"end":99.938},{"word":"you ","start":99.938,"end":100.018},{"word":"for ","start":100.018,"end":100.25800000000001},{"word":"contacting ","start":100.25800000000001,"end":100.738},{"word":"the ","start":100.738,"end":100.97800000000001},{"word":"human ","start":100.97800000000001,"end":101.298004},{"word":"resources ","start":101.298004,"end":101.778},{"word":"office ","start":101.778,"end":102.098},{"word":"at ","start":102.22800000000001,"end":102.467995},{"word":"Norman ","start":102.467995,"end":102.78799500000001},{"word":"Regional ","start":102.78799500000001,"end":103.18799600000001},{"word":"Health ","start":103.18799600000001,"end":103.507996},{"word":"System. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9198
CALL ID: call_dd73274f4376a07dd1d3b705c29
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:33:12
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1de84cf920e829dcf24cc5317d7","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Clara","last_name":"O'Brien","full_name":"Clara O'Brien","contact_id":"9146","email":"clara.obrien@soundtransit.org","orgname":"","bloc_notes_ac":"2026 Apr 02 brief call reached voicemail after contact identification\n2026 Apr 06 call reached voicemail, Clara O'Brien not available","extension":"","toronto_current_time":"2026-04-07T00:07:55-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1de84cf920e829dcf24cc5317d7","X-RetellAI-SipTraceId":"call_1de84cf920e829dcf24cc5317d7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775536384958,"end_timestamp":1775536387532,"duration_ms":2574,"transcript":"User: Sorry. Is not available. \n","transcript_object":[{"role":"user","content":"Sorry. Is not available. ","words":[{"word":"Sorry. ","start":0.186,"end":0.906},{"word":"Is ","start":1.4659999000000001,"end":1.6259999},{"word":"not ","start":1.6259999,"end":1.8659999},{"word":"available. ","start":1.8659999,"end":2.266}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. Is not available. ","words":[{"word":"Sorry. ","start":0.186,"end":0.906},{"word":"Is ","start":1.4659999000000001,"end":1.6259999},{"word":"not ","start":1.6259999,"end":1.8659999},{"word":"available. ","start":1.8659999,"end":2.266}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/28aed0a70a99c5919301e331e961be59f6338e96f7a195a28c694d7c77e44f84/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/28aed0a70a99c5919301e331e961be59f6338e96f7a195a28c694d7c77e44f84/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/28aed0a70a99c5919301e331e961be59f6338e96f7a195a28c694d7c77e44f84/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1457,"p90":1457,"p95":1457,"p99":1457,"min":1457,"max":1457,"num":1,"values":[1457]},"tts":{"p50":231,"p90":231,"p95":231,"p99":231,"min":231,"max":231,"num":1,"values":[231]},"knowledge_base":{"p50":94,"p90":94,"p95":94,"p99":94,"min":94,"max":94,"num":1,"values":[94]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":4,"values":[21.3125,0,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but the contact was not available and the call went to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation took place.","Official Opening Gate Accuracy":"100%. No official opening was spoken since the call did not reach a human, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No. The call did not include any mandatory phrases as it ended at voicemail.","Debug Analytical Variables":"The call ended immediately with voicemail, so no official opening or survey questions were asked, resulting in 0% call flow completion. Since no human was reached, official opening gate accuracy is 100% by default. No survey questions or branching occurred, so survey order integrity and skip logic accuracy are 100%. No mandatory phrases were detected, so compliance is No.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5126],"average":5126,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12063985000","direction":"outbound"},"event_timestamp":1775536392684}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9146
CALL ID: call_1de84cf920e829dcf24cc5317d7
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:33:24
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ea31d39c45a827f8b7ec8cba152","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Tina","last_name":"Cheairs","full_name":"Tina Cheairs","contact_id":"1097","email":"tina@mydisplaysource.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +18556976872\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:56-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ea31d39c45a827f8b7ec8cba152","X-RetellAI-SipTraceId":"call_ea31d39c45a827f8b7ec8cba152","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1775536404270,"end_timestamp":1775536404270,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/64fc12489791ed53319e033b75f602cc7ab0ae7c3feaf741d4ff1fdbe7830ef6/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+18556976872","direction":"outbound"},"event_timestamp":1775536404715}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1097
CALL ID: call_ea31d39c45a827f8b7ec8cba152
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:33:24
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_3fd249bc2cf511e6e54fe0806d9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Nihar","last_name":"Nana","full_name":"Nihar Nana","contact_id":"1225","email":"nihar.nana@kpifire.com","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone:  +18559574347\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:07:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3fd249bc2cf511e6e54fe0806d9","X-RetellAI-SipTraceId":"call_3fd249bc2cf511e6e54fe0806d9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"not_connected","start_timestamp":1775536404091,"end_timestamp":1775536404091,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/996716aaec2bf788d8c67150f4219211aa2140ee696e572d0d42c2162f3dc36b/public.log","disconnection_reason":"dial_busy","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14374657779","to_number":"+18559574347","direction":"outbound"},"event_timestamp":1775536404715}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1225
CALL ID: call_3fd249bc2cf511e6e54fe0806d9
EMAIL2 (collected): NULL
FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:33:33
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5d4ad3b8a4b9672c26bf52a6e74","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Simone","last_name":"MacIsaac","full_name":"Simone MacIsaac","contact_id":"3794","email":"smacisaac@cmblaw.ca","orgname":"","bloc_notes_ac":"24 October 2025 Number not in service\n2026-04-02 Dial no answer, phone: +14152170734\n2026-04-07 Dial no answer, phone: +14152170734","extension":"","toronto_current_time":"2026-04-07T00:07:55-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5d4ad3b8a4b9672c26bf52a6e74","X-RetellAI-SipTraceId":"call_5d4ad3b8a4b9672c26bf52a6e74","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775536406634,"end_timestamp":1775536408324,"duration_ms":1690,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.109,"end":0.509},{"word":"call ","start":0.509,"end":0.7489999700000001},{"word":"has ","start":0.7489999700000001,"end":1.069},{"word":"been ","start":1.069,"end":1.2289998999999998},{"word":"forwarded. ","start":1.2289998999999998,"end":1.549}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.109,"end":0.509},{"word":"call ","start":0.509,"end":0.7489999700000001},{"word":"has ","start":0.7489999700000001,"end":1.069},{"word":"been ","start":1.069,"end":1.2289998999999998},{"word":"forwarded. ","start":1.2289998999999998,"end":1.549}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/51397c068205437f3634ab09aefcc23a31bb2794becb4fca517faeffa358d207/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/51397c068205437f3634ab09aefcc23a31bb2794becb4fca517faeffa358d207/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/51397c068205437f3634ab09aefcc23a31bb2794becb4fca517faeffa358d207/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":54,"p90":54,"p95":54,"p99":54,"min":54,"max":54,"num":1,"values":[54]},"asr":{"p50":0,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":5,"values":[0,0,21.3125,0,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5791666,"combined_cost":3.1583333},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail immediately upon connection.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No phrases were expected or missed due to no human interaction.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening or survey questions were asked, resulting in a 0% call flow completion rate. Since no human was reached, official opening gate accuracy is perfect by default. No survey order or skip logic violations occurred as no questions were asked. Verbatim survey compliance and mandatory phrase detection are perfect by default due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5129],"average":5129,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14162170734","direction":"outbound"},"event_timestamp":1775536413491}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3794
CALL ID: call_5d4ad3b8a4b9672c26bf52a6e74
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:33:43
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c5a6a9f8c01a87e4e275c8ccb09","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Milena","last_name":"Georgieva","full_name":"Milena Georgieva","contact_id":"4469","email":"milenag@mxshipping.com","orgname":"","bloc_notes_ac":"Oct 28 2025 vm\n2026 Apr 02 call reached voicemail - no message left\n2026 Apr 06 reached Tasha Butcher who could not take the call now","extension":"","toronto_current_time":"2026-04-07T00:07:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c5a6a9f8c01a87e4e275c8ccb09","X-RetellAI-SipTraceId":"call_c5a6a9f8c01a87e4e275c8ccb09","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775536411497,"end_timestamp":1775536419405,"duration_ms":7908,"transcript":"Agent: Hello, may I please speak with Milena?\nUser: You've reached Loretta Knight with Missionary Expeditors and Cargo Logistics. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Milena?","words":[{"word":"Hello, ","start":1.093,"end":1.488},{"word":"may ","start":1.488,"end":1.651},{"word":"I ","start":1.651,"end":1.732},{"word":"please ","start":1.732,"end":1.952},{"word":"speak ","start":1.952,"end":2.173},{"word":"with ","start":2.173,"end":2.336},{"word":"Milena?","start":2.336,"end":3.009}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Loretta Knight with Missionary Expeditors and Cargo Logistics. ","words":[{"word":"You've ","start":3.6529999,"end":4.0529997},{"word":"reached ","start":4.0529997,"end":4.292999999999999},{"word":"Loretta ","start":4.292999999999999,"end":4.773},{"word":"Knight ","start":4.773,"end":5.0929997},{"word":"with ","start":5.0929997,"end":5.332999999999999},{"word":"Missionary ","start":5.332999999999999,"end":5.973},{"word":"Expeditors ","start":5.973,"end":6.6129999999999995},{"word":"and ","start":6.6129999999999995,"end":6.773},{"word":"Cargo ","start":6.773,"end":7.1729996},{"word":"Logistics. ","start":7.1729996,"end":7.653}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Milena?","words":[{"word":"Hello, ","start":1.093,"end":1.488},{"word":"may ","start":1.488,"end":1.651},{"word":"I ","start":1.651,"end":1.732},{"word":"please ","start":1.732,"end":1.952},{"word":"speak ","start":1.952,"end":2.173},{"word":"with ","start":2.173,"end":2.336},{"word":"Milena?","start":2.336,"end":3.009}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Loretta Knight with Missionary Expeditors and Cargo Logistics. ","words":[{"word":"You've ","start":3.6529999,"end":4.0529997},{"word":"reached ","start":4.0529997,"end":4.292999999999999},{"word":"Loretta ","start":4.292999999999999,"end":4.773},{"word":"Knight ","start":4.773,"end":5.0929997},{"word":"with ","start":5.0929997,"end":5.332999999999999},{"word":"Missionary ","start":5.332999999999999,"end":5.973},{"word":"Expeditors ","start":5.973,"end":6.6129999999999995},{"word":"and ","start":6.6129999999999995,"end":6.773},{"word":"Cargo ","start":6.773,"end":7.1729996},{"word":"Logistics. ","start":7.1729996,"end":7.653}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/36541c9566002e6f38b812dd47f28a275420b700d77f792c7835c8db06c97cf8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/36541c9566002e6f38b812dd47f28a275420b700d77f792c7835c8db06c97cf8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/36541c9566002e6f38b812dd47f28a275420b700d77f792c7835c8db06c97cf8/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":737,"p90":737,"p95":737,"p99":737,"min":737,"max":737,"num":1,"values":[737]},"tts":{"p50":274,"p90":274,"p95":274,"p99":274,"min":274,"max":274,"num":1,"values":[274]},"knowledge_base":{"p50":70,"p90":70,"p95":70,"p99":70,"min":70,"max":70,"num":1,"values":[70]},"asr":{"p50":21.374900000000252,"p90":61.86845000000031,"p95":952.4404599999988,"p99":1821.138092000001,"min":0,"max":2038.3125,"num":12,"values":[21.312299999999595,21.312600000000202,0,21.312999999999192,21.311999999999898,2038.3125,63.9997000000003,21.375,21.375200000000405,21.375,21.374800000000505,42.6872000000003]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.7333333},{"product":"short_call_surcharge","cost":0.4},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.5333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.9},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0666667}],"total_duration_seconds":8,"total_duration_unit_price":0.3916667,"combined_cost":3.1333333},"call_analysis":{"call_summary":"The agent called to speak with Milena but reached Loretta Knight's voicemail instead. No conversation with the intended contact took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail of Loretta Knight","call_summary_title":"Voicemail reached - no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening was not delivered to the intended contact, no survey questions asked, and call ended at voicemail.","Official Opening Gate Accuracy":"0%. Official opening was not delivered after identity confirmation with the intended contact, call reached voicemail instead.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as no survey was conducted.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable.","Mandatory Phrase Detection":"No. Required phrases were not spoken as call ended at voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the official opening was not delivered and no survey questions were asked. Official Opening Gate Accuracy is 0% because the agent did not confirm identity with the intended contact before opening. Survey Order Integrity Score and Skip Logic Accuracy are 100% by default as no survey questions were asked. Verbatim Survey Compliance is 100% by default for the same reason. Mandatory Phrase Detection is No because none of the required phrases were spoken. The call ended at voicemail, so no human was reached or answered.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5114],"average":5114,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+15043001149","direction":"outbound"},"event_timestamp":1775536423553}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 4469
CALL ID: call_c5a6a9f8c01a87e4e275c8ccb09
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:33:45
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 3370
CALL ID: call_7d3de084338c4e1d05834f44e09
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:34:11
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_187396d97997e75ce6dc8c5be0e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ramesh","last_name":"Segu","full_name":"Ramesh Segu","contact_id":"1303","email":"rsegu@rsconsultservices.com","orgname":"","bloc_notes_ac":"2026 Apr 02 voicemail reached, message left for Ramesh regarding HR webinar invitation\n2026 Apr 06 voicemail reached, message left for Ramesh regarding HR webinar invitation","extension":"","toronto_current_time":"2026-04-07T00:07:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_187396d97997e75ce6dc8c5be0e","X-RetellAI-SipTraceId":"call_187396d97997e75ce6dc8c5be0e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775536393944,"end_timestamp":1775536445125,"duration_ms":51181,"transcript":"User: Hi. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":20.637998999999997,"end":21.037997999999998},{"word":"Please ","start":21.637999999999998,"end":22.038},{"word":"stay ","start":22.038,"end":22.357999999999997},{"word":"on ","start":22.357999999999997,"end":22.517999999999997},{"word":"the ","start":22.517999999999997,"end":22.598},{"word":"line. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":20.637998999999997,"end":21.037997999999998},{"word":"Please ","start":21.637999999999998,"end":22.038},{"word":"stay ","start":22.038,"end":22.357999999999997},{"word":"on ","start":22.357999999999997,"end":22.517999999999997},{"word":"the ","start":22.517999999999997,"end":22.598},{"word":"line. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 1303
CALL ID: call_187396d97997e75ce6dc8c5be0e
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:34:59
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e00154d45bd5e03224636c26255","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Keith","last_name":"Manis","full_name":"Keith Manis","contact_id":"9228","email":"keith.manis@harrishealth.org","orgname":"","bloc_notes_ac":"2026 Apr 02 Agent reached operator who helped locate Keith Manis but call ended in voicemail - no message left\n2026-04-07 invalid phone destination, phone: +17135666496","extension":"","toronto_current_time":"2026-04-07T00:07:56-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e00154d45bd5e03224636c26255","X-RetellAI-SipTraceId":"call_e00154d45bd5e03224636c26255","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775536390594,"end_timestamp":1775536494383,"duration_ms":103789,"transcript":"User: Welcome to the Harris Health System. \nAgent: Hello, may I please speak with Keith?\nUser: If this is a medical emergency, please hang up and dial nine one one. Otherwise, please listen carefully and select from the following options. To schedule an appointment at one of our health centers, or for any questions regarding an appointment, please press two. To reach Ben Taub, Lyndon Baines Johnson, Quentin Neese or one of our health centers, please press three. For questions regarding eligibility, medical records, or financial services, please press four. To reach the pharmacy, please press five. To speak with a nurse to discuss an immediate health issue, please press six. To reach human resources about job opportunities, or verification of employment, please press seven. To reach the board of managers, please press eight. To speak with an operator, please press nine. \nUser: If you would like to hear these options again, please press zero. \nUser: To view our current job opportunities and apply online, please visit our website at w w w dot harrishealth dot org. To verify employment, please press one. For all other human resources questions, please press two. \nUser: The number you have dialed is not in service. Please check the number and try your call again. \nUser: Thank you. \nAgent: Thank you for your time. Goodbye.\n","transcript_object":[{"role":"user","content":"Welcome to the Harris Health System. ","words":[{"word":"Welcome ","start":1.068,"end":1.4679999000000001},{"word":"to ","start":1.4679999000000001,"end":1.708},{"word":"the ","start":1.708,"end":1.8679999},{"word":"Harris ","start":1.8679999,"end":2.2680000000000002},{"word":"Health ","start":2.2680000000000002,"end":2.6679999},{"word":"System. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9228
CALL ID: call_e00154d45bd5e03224636c26255
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:38:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a408bd3dce84fa56e52b0938e77","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Katherine","last_name":"Johnson","full_name":"Katherine Johnson","contact_id":"8930","email":"k.johnson@gilbaneco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no human contact\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:22:48-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a408bd3dce84fa56e52b0938e77","X-RetellAI-SipTraceId":"call_a408bd3dce84fa56e52b0938e77","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775536704019,"end_timestamp":1775536708846,"duration_ms":4827,"transcript":"User: Hi. You've reached Catherine Johnson. Please leave me a voice mail, and I'll get back to you as soon as I can. \n","transcript_object":[{"role":"user","content":"Hi. You've reached Catherine Johnson. Please leave me a voice mail, and I'll get back to you as soon as I can. ","words":[{"word":"Hi. ","start":0.908,"end":1.2279999},{"word":"You've ","start":1.2279999,"end":1.3880000000000001},{"word":"reached ","start":1.3880000000000001,"end":1.548},{"word":"Catherine ","start":1.548,"end":1.8679999},{"word":"Johnson. 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","start":0.908,"end":1.2279999},{"word":"You've ","start":1.2279999,"end":1.3880000000000001},{"word":"reached ","start":1.3880000000000001,"end":1.548},{"word":"Catherine ","start":1.548,"end":1.8679999},{"word":"Johnson. ","start":1.8679999,"end":2.4279999},{"word":"Please ","start":2.4279999,"end":2.588},{"word":"leave ","start":2.588,"end":2.828},{"word":"me ","start":2.828,"end":2.988},{"word":"a ","start":2.988,"end":3.068},{"word":"voice ","start":3.068,"end":3.2279998},{"word":"mail, ","start":3.2279998,"end":3.4679998},{"word":"and ","start":3.4679998,"end":3.548},{"word":"I'll ","start":3.548,"end":3.628},{"word":"get ","start":3.628,"end":3.788},{"word":"back ","start":3.788,"end":3.9479998},{"word":"to ","start":3.9479998,"end":4.028},{"word":"you ","start":4.028,"end":4.108},{"word":"as ","start":4.108,"end":4.188},{"word":"soon ","start":4.188,"end":4.3479997},{"word":"as ","start":4.3479997,"end":4.428},{"word":"I ","start":4.428,"end":4.508},{"word":"can. ","start":4.508,"end":4.667999999999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/68bb9bf76e91bc715a3d9ec2dac0ff892979f8bf523474a64cc6bb2b131a6141/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/68bb9bf76e91bc715a3d9ec2dac0ff892979f8bf523474a64cc6bb2b131a6141/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/68bb9bf76e91bc715a3d9ec2dac0ff892979f8bf523474a64cc6bb2b131a6141/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1329,"p90":1329,"p95":1329,"p99":1329,"min":1329,"max":1329,"num":1,"values":[1329]},"tts":{"p50":280,"p90":280,"p95":280,"p99":280,"min":280,"max":280,"num":1,"values":[280]},"knowledge_base":{"p50":59,"p90":59,"p95":59,"p99":59,"min":59,"max":59,"num":1,"values":[59]},"asr":{"p50":21.375,"p90":42.6875,"p95":42.6875,"p99":42.6875,"min":0,"max":42.6875,"num":12,"values":[21.375,0,21.375,21.375,21.375,21.375,21.375,42.6875,42.6875,42.6875,42.6875,42.6875]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call reached a voicemail for Catherine Johnson and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached - no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a human or complete any survey or task, only voicemail was reached.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"No. Required phrases were not spoken as the call was not answered by a human.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% because no survey questions were asked. Verbatim survey compliance is 0% due to no survey interaction. Mandatory phrase detection is No because the required phrases were not present in the voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5121],"average":5121,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13035649786","direction":"outbound"},"event_timestamp":1775536712279}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8930
CALL ID: call_a408bd3dce84fa56e52b0938e77
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:38:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_54f006e78a5a01cdb51784d2553","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kaitlin","last_name":"Ross","full_name":"Kaitlin Ross","contact_id":"9137","email":"kaitlin.ross@soundtransit.org","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, message not left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:22:50-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_54f006e78a5a01cdb51784d2553","X-RetellAI-SipTraceId":"call_54f006e78a5a01cdb51784d2553","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1775536706030,"end_timestamp":1775536709041,"duration_ms":3011,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.667,"end":0.987},{"word":"call ","start":0.987,"end":1.307},{"word":"has ","start":1.307,"end":1.547},{"word":"been ","start":1.547,"end":1.787},{"word":"forwarded ","start":1.787,"end":2.107},{"word":"to ","start":2.107,"end":2.347},{"word":"voicemail. ","start":2.347,"end":2.6669999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.667,"end":0.987},{"word":"call ","start":0.987,"end":1.307},{"word":"has ","start":1.307,"end":1.547},{"word":"been ","start":1.547,"end":1.787},{"word":"forwarded ","start":1.787,"end":2.107},{"word":"to ","start":2.107,"end":2.347},{"word":"voicemail. ","start":2.347,"end":2.6669999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/37e846b1a6fccb7a272868e70d9cff9d109d9f76e7a02a0b6e1e2fefbadd41ab/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/37e846b1a6fccb7a272868e70d9cff9d109d9f76e7a02a0b6e1e2fefbadd41ab/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/37e846b1a6fccb7a272868e70d9cff9d109d9f76e7a02a0b6e1e2fefbadd41ab/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":695,"p90":695,"p95":695,"p99":695,"min":695,"max":695,"num":1,"values":[695]},"tts":{"p50":250,"p90":250,"p95":250,"p99":250,"min":250,"max":250,"num":1,"values":[250]},"knowledge_base":{"p50":78,"p90":78,"p95":78,"p99":78,"min":78,"max":78,"num":1,"values":[78]},"asr":{"p50":0,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":7,"values":[0,0,0,0,0,42.625,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No. None of the required phrases were present due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching occurred. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5134],"average":5134,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14253873578","direction":"outbound"},"event_timestamp":1775536712526}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9137
CALL ID: call_54f006e78a5a01cdb51784d2553
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:38:33
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_27f46043440d6eec264b123c1fa","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Laureen","last_name":"Gonzalez","full_name":"Laureen Gonzalez","contact_id":"8899","email":"lgonzalez@ducommun.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left\n2026 Apr 06 voicemail reached, no human interaction","extension":"","toronto_current_time":"2026-04-07T00:22:48-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_27f46043440d6eec264b123c1fa","X-RetellAI-SipTraceId":"call_27f46043440d6eec264b123c1fa","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775536707946,"end_timestamp":1775536710797,"duration_ms":2851,"transcript":"User: Sorry. Lorraine Gonzales. Is not available. \n","transcript_object":[{"role":"user","content":"Sorry. Lorraine Gonzales. Is not available. ","words":[{"word":"Sorry. ","start":0.041,"end":0.681},{"word":"Lorraine ","start":0.681,"end":1.161},{"word":"Gonzales. ","start":1.161,"end":1.7209999999999999},{"word":"Is ","start":1.8809999,"end":1.9609999999999999},{"word":"not ","start":1.9609999999999999,"end":2.121},{"word":"available. ","start":2.121,"end":2.521}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. Lorraine Gonzales. Is not available. ","words":[{"word":"Sorry. ","start":0.041,"end":0.681},{"word":"Lorraine ","start":0.681,"end":1.161},{"word":"Gonzales. ","start":1.161,"end":1.7209999999999999},{"word":"Is ","start":1.8809999,"end":1.9609999999999999},{"word":"not ","start":1.9609999999999999,"end":2.121},{"word":"available. ","start":2.121,"end":2.521}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c423d2f5dff4dbef2efce85437e3201a58df33b8ad56a6b641a1c52083b07973/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c423d2f5dff4dbef2efce85437e3201a58df33b8ad56a6b641a1c52083b07973/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c423d2f5dff4dbef2efce85437e3201a58df33b8ad56a6b641a1c52083b07973/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":728,"p90":728,"p95":728,"p99":728,"min":728,"max":728,"num":1,"values":[728]},"tts":{"p50":230,"p90":230,"p95":230,"p99":230,"min":230,"max":230,"num":1,"values":[230]},"knowledge_base":{"p50":68,"p90":68,"p95":68,"p99":68,"min":68,"max":68,"num":1,"values":[68]},"asr":{"p50":0,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":9,"values":[0,0,21.3125,0,0,0,21.3125,21.3125,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made to Lorraine Gonzales, but it reached voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no contact made","call_summary_title":"Voicemail reached for Lorraine Gonzales","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it ended immediately with voicemail and no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not present due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately with voicemail and no valid finish state was reached. Official opening gate accuracy is 0% since the official opening was never delivered. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is 0% as no required phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail without human interaction.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5107],"average":5107,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+16263053217","direction":"outbound"},"event_timestamp":1775536714116}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8899
CALL ID: call_27f46043440d6eec264b123c1fa
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:38:35
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_991bdb6df5d833703f44505e500","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Miri","last_name":"Stucker","full_name":"Miri Stucker","contact_id":"9005","email":"miri.stucker@wmeagency.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no live contact\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no live contact","extension":"","toronto_current_time":"2026-04-07T00:22:48-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_991bdb6df5d833703f44505e500","X-RetellAI-SipTraceId":"call_991bdb6df5d833703f44505e500","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775536709519,"end_timestamp":1775536711854,"duration_ms":2335,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.035,"end":0.355},{"word":"call ","start":0.355,"end":0.5950000000000001},{"word":"has ","start":0.5950000000000001,"end":0.915},{"word":"been ","start":0.915,"end":1.075},{"word":"forwarded ","start":1.075,"end":1.4749999},{"word":"to ","start":1.4749999,"end":1.7149999999999999},{"word":"voicemail. ","start":1.7149999999999999,"end":2.035}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.035,"end":0.355},{"word":"call ","start":0.355,"end":0.5950000000000001},{"word":"has ","start":0.5950000000000001,"end":0.915},{"word":"been ","start":0.915,"end":1.075},{"word":"forwarded ","start":1.075,"end":1.4749999},{"word":"to ","start":1.4749999,"end":1.7149999999999999},{"word":"voicemail. ","start":1.7149999999999999,"end":2.035}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/dbaa35837bda968bb38c87afb7ee4c6f9a35412dd4295c8015eaeda3fd690c92/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/dbaa35837bda968bb38c87afb7ee4c6f9a35412dd4295c8015eaeda3fd690c92/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/dbaa35837bda968bb38c87afb7ee4c6f9a35412dd4295c8015eaeda3fd690c92/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":75.5,"p90":75.9,"p95":75.95,"p99":75.99,"min":75,"max":76,"num":2,"values":[75,76]},"asr":{"p50":10.65625,"p90":31.96875,"p95":37.296875,"p99":41.559375,"min":0,"max":42.625,"num":6,"values":[0,21.3125,42.625,0,21.3125,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken because the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No . Required phrases were not present as the call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, so no conversation or survey questions took place. This results in zero scores for call flow completion, official opening accuracy, survey order integrity, skip logic accuracy, and verbatim survey compliance. Mandatory phrases were also not detected. The call was unsuccessful and no human was reached.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5135],"average":5135,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+18186065585","direction":"outbound"},"event_timestamp":1775536716088}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9005
CALL ID: call_991bdb6df5d833703f44505e500
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:43:26
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_78947450d17b4b1abb789aa15fb","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Sarah","last_name":"Reynolds","full_name":"Sarah Reynolds","contact_id":"9127","email":"sarahnell.reynolds@soundtransit.org","orgname":"","bloc_notes_ac":"2026-04-02 dial busy, phone:  +12066214681\n2026 Apr 02 call reached voicemail, no message left\n2026-04-07 dial busy, phone:  +12066214681\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:27:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_78947450d17b4b1abb789aa15fb","X-RetellAI-SipTraceId":"call_78947450d17b4b1abb789aa15fb","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775536999408,"end_timestamp":1775537003026,"duration_ms":3618,"transcript":"User: Your call has been forwarded to an automated voice messaging system. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.025,"end":0.265},{"word":"call ","start":0.265,"end":0.505},{"word":"has ","start":0.505,"end":0.7449999700000001},{"word":"been ","start":0.7449999700000001,"end":0.905},{"word":"forwarded ","start":0.905,"end":1.305},{"word":"to ","start":1.305,"end":1.545},{"word":"an ","start":1.545,"end":1.7049999999999998},{"word":"automated ","start":1.7049999999999998,"end":2.105},{"word":"voice ","start":2.105,"end":2.505},{"word":"messaging ","start":2.505,"end":2.9049999},{"word":"system. ","start":2.9049999,"end":3.3049999999999997}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.025,"end":0.265},{"word":"call ","start":0.265,"end":0.505},{"word":"has ","start":0.505,"end":0.7449999700000001},{"word":"been ","start":0.7449999700000001,"end":0.905},{"word":"forwarded ","start":0.905,"end":1.305},{"word":"to ","start":1.305,"end":1.545},{"word":"an ","start":1.545,"end":1.7049999999999998},{"word":"automated ","start":1.7049999999999998,"end":2.105},{"word":"voice ","start":2.105,"end":2.505},{"word":"messaging ","start":2.505,"end":2.9049999},{"word":"system. ","start":2.9049999,"end":3.3049999999999997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ba352f1625c975cbebe0114b7c99963d1ca44e394af29b9600722ffc10a66f96/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ba352f1625c975cbebe0114b7c99963d1ca44e394af29b9600722ffc10a66f96/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ba352f1625c975cbebe0114b7c99963d1ca44e394af29b9600722ffc10a66f96/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":71,"p90":71,"p95":71,"p99":71,"min":71,"max":71,"num":1,"values":[71]},"asr":{"p50":21.3125,"p90":25.574999999999985,"p95":34.099999999999994,"p99":40.92,"min":0,"max":42.625,"num":9,"values":[0,21.3125,42.625,21.3125,21.3125,0,21.3125,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.7791667,"combined_cost":3.1166667},"call_analysis":{"call_summary":"The call was not answered by a human and went directly to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail without any conversation.","Official Opening Gate Accuracy":"100%. No official opening was spoken since no human was reached, so no violation occurred.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable.","Mandatory Phrase Detection":"100%. No phrases were expected or spoken due to no human answer.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 100% as no opening was attempted before identity confirmation. Survey order integrity and skip logic accuracy are 100% by default since no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are also 100% by default due to no interaction. The call was not successful as no human was reached and no task was completed.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5147],"average":5147,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12068845519","direction":"outbound"},"event_timestamp":1775537007019}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9127
CALL ID: call_78947450d17b4b1abb789aa15fb
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:43:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_d81e86076e69506b438a5f7d09b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Vanessa","last_name":"Ramos","full_name":"Vanessa Ramos","contact_id":"8907","email":"vramos@gilbaneco.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 call reached voicemail, message left\n2026 Apr 06 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, message left about business hours","extension":"","toronto_current_time":"2026-04-07T00:27:50-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d81e86076e69506b438a5f7d09b","X-RetellAI-SipTraceId":"call_d81e86076e69506b438a5f7d09b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1775537006823,"end_timestamp":1775537008692,"duration_ms":1869,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.351,"end":0.671},{"word":"call ","start":0.671,"end":0.911},{"word":"has ","start":0.911,"end":1.151},{"word":"been ","start":1.151,"end":1.311},{"word":"forwarded. ","start":1.311,"end":1.551}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.351,"end":0.671},{"word":"call ","start":0.671,"end":0.911},{"word":"has ","start":0.911,"end":1.151},{"word":"been ","start":1.151,"end":1.311},{"word":"forwarded. ","start":1.311,"end":1.551}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/501603eeed2225bada9b6bd5212228ab42ce97fecdc02b3ec5af4bbed8c35ba2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/501603eeed2225bada9b6bd5212228ab42ce97fecdc02b3ec5af4bbed8c35ba2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/501603eeed2225bada9b6bd5212228ab42ce97fecdc02b3ec5af4bbed8c35ba2/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":649,"p90":649,"p95":649,"p99":649,"min":649,"max":649,"num":1,"values":[649]},"tts":{"p50":235,"p90":235,"p95":235,"p99":235,"min":235,"max":235,"num":1,"values":[235]},"knowledge_base":{"p50":167,"p90":167,"p95":167,"p99":167,"min":167,"max":167,"num":1,"values":[167]},"asr":{"p50":10.65625,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0,"max":21.3125,"num":4,"values":[0,21.3125,0,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":2.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.1333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.5791666,"combined_cost":3.1583333},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation with a human.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as no human was reached and no identity confirmation occurred.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to no conversation.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"0%. None of the required phrases were detected as no conversation took place.","Debug Analytical Variables":"The call was unsuccessful because it reached voicemail immediately, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5096],"average":5096,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17733640662","direction":"outbound"},"event_timestamp":1775537012374}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8907
CALL ID: call_d81e86076e69506b438a5f7d09b
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:43:34
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1b7547ecb6ef8be5e9db75e453e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Troy","last_name":"Belcher","full_name":"Troy Belcher","contact_id":"9198","email":"troyb@nrh-ok.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail with no message left\n2026 Apr 02 call reached switchboard operator Carolyn, transferred to HR voicemail\n2026 Apr 06 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail at Norman Regional Health System, no live contact with Troy","extension":"","toronto_current_time":"2026-04-07T00:27:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1b7547ecb6ef8be5e9db75e453e","X-RetellAI-SipTraceId":"call_1b7547ecb6ef8be5e9db75e453e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775537008805,"end_timestamp":1775537010962,"duration_ms":2157,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.027,"end":0.34700000000000003},{"word":"has ","start":0.34700000000000003,"end":0.507},{"word":"been ","start":0.507,"end":0.667},{"word":"forwarded ","start":0.667,"end":1.067},{"word":"to ","start":1.067,"end":1.2269998999999998},{"word":"voice ","start":1.2269998999999998,"end":1.4669999},{"word":"mail. ","start":1.4669999,"end":1.7069999999999999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.027,"end":0.34700000000000003},{"word":"has ","start":0.34700000000000003,"end":0.507},{"word":"been ","start":0.507,"end":0.667},{"word":"forwarded ","start":0.667,"end":1.067},{"word":"to ","start":1.067,"end":1.2269998999999998},{"word":"voice ","start":1.2269998999999998,"end":1.4669999},{"word":"mail. ","start":1.4669999,"end":1.7069999999999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b1dc20ed54e16eee0a19c7664f7df76a006f73e2e1272b21a838d77843cfb762/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b1dc20ed54e16eee0a19c7664f7df76a006f73e2e1272b21a838d77843cfb762/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b1dc20ed54e16eee0a19c7664f7df76a006f73e2e1272b21a838d77843cfb762/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":70,"p90":70,"p95":70,"p99":70,"min":70,"max":70,"num":1,"values":[70]},"asr":{"p50":21.3125,"p90":21.3125,"p95":21.3125,"p99":21.3125,"min":0.00010000000020227162,"max":21.3125,"num":5,"values":[21.3125,21.3125,21.3125,21.3125,0.00010000000020227162]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no message left","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went directly to voicemail with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No. Required phrases were not present as the call was not answered.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no conversation or task completion. Official opening gate accuracy is 0% since no identity confirmation or official opening was possible. Survey order integrity and skip logic accuracy are 0% because no survey questions or branching logic were executed. Verbatim survey compliance is 0% due to no survey interaction. Mandatory phrase detection is No because none of the required phrases were spoken. Overall, the call was unsuccessful due to no human contact and immediate voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5112],"average":5112,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14052507030","direction":"outbound"},"event_timestamp":1775537014792}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9198
CALL ID: call_1b7547ecb6ef8be5e9db75e453e
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:43:36
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_863c588a40c8d125bab1213ff90","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Angela","last_name":"Williams","full_name":"Angela Williams","contact_id":"8901","email":"awilliams@homecareassistance.com","orgname":"","bloc_notes_ac":"2026-04-02 Dial no answer, phone: +15017641312\n2026-04-07 invalid phone destination, phone: +17138280589\n2026-04-07 Dial no answer, phone: +15017641312","extension":"","toronto_current_time":"2026-04-07T00:27:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_863c588a40c8d125bab1213ff90","X-RetellAI-SipTraceId":"call_863c588a40c8d125bab1213ff90","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775537007537,"end_timestamp":1775537012453,"duration_ms":4916,"transcript":"User: You \nAgent: Hello, \nUser: have reached Angela Williams, caregiver manager with The Key. \n","transcript_object":[{"role":"user","content":"You ","words":[{"word":"You ","start":1.1460000000000001,"end":1.4659999000000001}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.113,"end":1.508}],"metadata":{"response_id":0}},{"role":"user","content":"have reached Angela Williams, caregiver manager with The Key. ","words":[{"word":"have ","start":1.4659999000000001,"end":1.706},{"word":"reached ","start":1.706,"end":2.026},{"word":"Angela ","start":2.026,"end":2.586},{"word":"Williams, ","start":2.586,"end":3.2259998},{"word":"caregiver ","start":3.2259998,"end":3.626},{"word":"manager ","start":3.626,"end":4.106},{"word":"with ","start":4.106,"end":4.3459997},{"word":"The ","start":4.3459997,"end":4.585999999999999},{"word":"Key. ","start":4.585999999999999,"end":4.7459999999999996}]}],"transcript_with_tool_calls":[{"role":"user","content":"You ","words":[{"word":"You ","start":1.1460000000000001,"end":1.4659999000000001}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.113,"end":1.508}],"metadata":{"response_id":0}},{"role":"user","content":"have reached Angela Williams, caregiver manager with The Key. ","words":[{"word":"have ","start":1.4659999000000001,"end":1.706},{"word":"reached ","start":1.706,"end":2.026},{"word":"Angela ","start":2.026,"end":2.586},{"word":"Williams, ","start":2.586,"end":3.2259998},{"word":"caregiver ","start":3.2259998,"end":3.626},{"word":"manager ","start":3.626,"end":4.106},{"word":"with ","start":4.106,"end":4.3459997},{"word":"The ","start":4.3459997,"end":4.585999999999999},{"word":"Key. ","start":4.585999999999999,"end":4.7459999999999996}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e62df7fdcf8d4ec407a49cbf59735c1dc40ca514ed9e7b35337b6f11921d4c61/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e62df7fdcf8d4ec407a49cbf59735c1dc40ca514ed9e7b35337b6f11921d4c61/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e62df7fdcf8d4ec407a49cbf59735c1dc40ca514ed9e7b35337b6f11921d4c61/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":751,"p90":751,"p95":751,"p99":751,"min":751,"max":751,"num":1,"values":[751]},"tts":{"p50":246,"p90":246,"p95":246,"p99":246,"min":246,"max":246,"num":1,"values":[246]},"knowledge_base":{"p50":70,"p90":70,"p95":70,"p99":70,"min":70,"max":70,"num":1,"values":[70]},"asr":{"p50":21.3125,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":9,"values":[21.3125,0,0,21.3125,0,21.3125,21.3125,42.625,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6191667,"combined_cost":3.0958333},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Angela Williams, caregiver manager with The Key, but it went to voicemail and was not answered by a human.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 call reached voicemail, no human answer","call_summary_title":"Voicemail reached for Angela Williams","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by the intended contact.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected due to no human interaction.","Debug Analytical Variables":"The call was disconnected after reaching voicemail without any conversation, resulting in no official opening, no survey questions asked, and no closing. Therefore, all quality metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5106],"average":5106,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17702860419","direction":"outbound"},"event_timestamp":1775537016787}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8901
CALL ID: call_863c588a40c8d125bab1213ff90
EMAIL2 (collected): NULL
FIELD 76 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 201
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FIELD 90 → HTTP 201
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:43:59
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5526d5b4ef8e07cfd3be361fb51","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Gary","last_name":"Parkinson","full_name":"Gary Parkinson","contact_id":"8895","email":"pgary@ducommun.com","orgname":"","bloc_notes_ac":"2026 Apr 02 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:27:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5526d5b4ef8e07cfd3be361fb51","X-RetellAI-SipTraceId":"call_5526d5b4ef8e07cfd3be361fb51","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775536990330,"end_timestamp":1775537036485,"duration_ms":46155,"transcript":"User: Hi. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":18.238,"end":18.558},{"word":"Please ","start":18.898,"end":19.218},{"word":"stay ","start":19.218,"end":19.538},{"word":"on ","start":19.538,"end":19.618},{"word":"the ","start":19.618,"end":19.778},{"word":"line. ","start":19.778,"end":19.938002}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":21.433,"end":21.828},{"word":"you. 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If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. ","start":0.038,"end":0.518},{"word":"If ","start":0.518,"end":0.678},{"word":"you ","start":0.678,"end":0.7579999700000001},{"word":"record ","start":0.7579999700000001,"end":1.078},{"word":"your ","start":1.078,"end":1.318},{"word":"name ","start":1.318,"end":1.4779999000000001},{"word":"and ","start":1.4779999000000001,"end":1.798},{"word":"reason ","start":1.798,"end":2.118},{"word":"for ","start":2.118,"end":2.3579999999999997},{"word":"calling, ","start":2.3579999999999997,"end":2.9979997999999997},{"word":"I'll ","start":3.078,"end":3.2379998},{"word":"see ","start":3.2379998,"end":3.3979999999999997},{"word":"if ","start":3.3979999999999997,"end":3.558},{"word":"this ","start":3.558,"end":3.7179998},{"word":"person ","start":3.7179998,"end":3.9579997999999996},{"word":"is ","start":3.9579997999999996,"end":4.198},{"word":"available. 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Please stay on the line. ","words":[{"word":"Thanks. ","start":18.238,"end":18.558},{"word":"Please ","start":18.898,"end":19.218},{"word":"stay ","start":19.218,"end":19.538},{"word":"on ","start":19.538,"end":19.618},{"word":"the ","start":19.618,"end":19.778},{"word":"line. ","start":19.778,"end":19.938002}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":21.433,"end":21.828},{"word":"you. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 8895
CALL ID: call_5526d5b4ef8e07cfd3be361fb51
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 00:48:21
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_9e433d1763e19ac6abf63cebf36","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Clara","last_name":"O'Brien","full_name":"Clara O'Brien","contact_id":"9146","email":"clara.obrien@soundtransit.org","orgname":"","bloc_notes_ac":"2026 Apr 02 brief call reached voicemail after contact identification\n2026 Apr 06 call reached voicemail, Clara O'Brien not available\n2026 Apr 06 call reached voicemail, no message left","extension":"","toronto_current_time":"2026-04-07T00:32:47-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9e433d1763e19ac6abf63cebf36","X-RetellAI-SipTraceId":"call_9e433d1763e19ac6abf63cebf36","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1775537288037,"end_timestamp":1775537297790,"duration_ms":9753,"transcript":"Agent: Hello, may I please speak with Clara?\nUser: Please leave your message for two zero six seven nine nine two nine nine \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Clara?","words":[{"word":"Hello, ","start":1.141,"end":1.466},{"word":"may ","start":1.466,"end":1.617},{"word":"I ","start":1.617,"end":1.686},{"word":"please ","start":1.686,"end":1.895},{"word":"speak ","start":1.895,"end":2.104},{"word":"with ","start":2.104,"end":2.255},{"word":"Clara?","start":2.255,"end":2.917}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for two zero six seven nine nine two nine nine ","words":[{"word":"Please ","start":3.046,"end":3.4459999999999997},{"word":"leave ","start":3.4459999999999997,"end":3.6859998},{"word":"your ","start":3.6859998,"end":3.8459999999999996},{"word":"message ","start":3.8459999999999996,"end":4.1659999999999995},{"word":"for ","start":4.1659999999999995,"end":4.566},{"word":"two ","start":4.566,"end":5.1259999999999994},{"word":"zero ","start":5.1259999999999994,"end":5.526},{"word":"six ","start":5.526,"end":5.9259996},{"word":"seven ","start":6.2059999999999995,"end":6.8459997},{"word":"nine ","start":6.8459997,"end":7.3259997},{"word":"nine ","start":7.3259997,"end":7.8059997},{"word":"two ","start":7.8059997,"end":8.366},{"word":"nine ","start":8.366,"end":8.766},{"word":"nine ","start":8.766,"end":9.085999}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Clara?","words":[{"word":"Hello, ","start":1.141,"end":1.466},{"word":"may ","start":1.466,"end":1.617},{"word":"I ","start":1.617,"end":1.686},{"word":"please ","start":1.686,"end":1.895},{"word":"speak ","start":1.895,"end":2.104},{"word":"with ","start":2.104,"end":2.255},{"word":"Clara?","start":2.255,"end":2.917}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for two zero six seven nine nine two nine nine ","words":[{"word":"Please ","start":3.046,"end":3.4459999999999997},{"word":"leave ","start":3.4459999999999997,"end":3.6859998},{"word":"your ","start":3.6859998,"end":3.8459999999999996},{"word":"message ","start":3.8459999999999996,"end":4.1659999999999995},{"word":"for ","start":4.1659999999999995,"end":4.566},{"word":"two ","start":4.566,"end":5.1259999999999994},{"word":"zero 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","start":8.766,"end":9.085999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/cac8223f8e7b1c3279f5a93c06dbfac8294c3c4cf25ec3fcb82ceacf1780341d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/cac8223f8e7b1c3279f5a93c06dbfac8294c3c4cf25ec3fcb82ceacf1780341d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/cac8223f8e7b1c3279f5a93c06dbfac8294c3c4cf25ec3fcb82ceacf1780341d/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":735,"p90":735,"p95":735,"p99":735,"min":735,"max":735,"num":1,"values":[735]},"tts":{"p50":278,"p90":278,"p95":278,"p99":278,"min":278,"max":278,"num":1,"values":[278]},"knowledge_base":{"p50":78,"p90":78,"p95":78,"p99":78,"min":78,"max":78,"num":1,"values":[78]},"asr":{"p50":21.3125,"p90":42.68787999999986,"p95":633.969099999998,"p99":1737.6938199999988,"min":0,"max":2013.625,"num":15,"values":[0,21.3125,21.3125,0,0,2013.625,42.6876000000002,0,21.3125,21.312699999999495,21.3125,42.6876000000002,42.687699999999495,21.312299999999595,42.6880000000001]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.9166667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.125},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0833333}],"total_duration_seconds":10,"total_duration_unit_price":0.3291667,"combined_cost":3.2916667},"call_analysis":{"call_summary":"The agent called to speak with Clara but reached voicemail and left a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 06 voicemail reached, message left","call_summary_title":"Voicemail reached, message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. The official opening was not delivered after identity confirmation because the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call went to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without a valid finish. Official opening gate accuracy is 0% since the agent did not confirm identity or deliver the opening. Survey order integrity and skip logic accuracy are 0% as no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% due to no survey interaction. The call was not answered by a human, so the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5126],"average":5126,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+12067992995","direction":"outbound"},"event_timestamp":1775537301379}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9146
CALL ID: call_9e433d1763e19ac6abf63cebf36
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 09:29:19
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 6650
CALL ID: call_51795117264a68ba2503c3ba38c
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-04-07 09:44:07
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_2c3de82fcd9ed080ec94c1c524b","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Charlotte","last_name":"Bierman","full_name":"Charlotte Bierman","contact_id":"6650","email":"cbierman@countygp.ab.ca","orgname":"","bloc_notes_ac":"autre no de téléphone : 7805399880\r\nATM / 20 November 2025 Needs more info and she will register herself\n2026 Apr 02 call reached voicemail, no message left\n2026 Apr 02 contact reached Charlotte, scheduled callback for 2026-04-07 09:00\n2026 Apr 07 call reached automated system, no message left, agent to call back later","extension":"","toronto_current_time":"2026-04-07T09:27:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2c3de82fcd9ed080ec94c1c524b","X-RetellAI-SipTraceId":"call_2c3de82fcd9ed080ec94c1c524b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1775569395471,"end_timestamp":1775569440887,"duration_ms":45416,"transcript":"Agent: Hello, may I please speak with Charlotte?\nAgent: Hi, just checking—am I speaking with Charlotte?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Charlotte?","words":[{"word":"Hello, ","start":1.015,"end":1.468},{"word":"may ","start":1.468,"end":1.677},{"word":"I ","start":1.677,"end":1.77},{"word":"please ","start":1.77,"end":2.014},{"word":"speak ","start":2.014,"end":2.281},{"word":"with ","start":2.281,"end":2.443},{"word":"Charlotte?","start":2.443,"end":2.989}],"metadata":{"response_id":0}},{"role":"agent","content":"Hi, just checking—am I speaking with Charlotte?","words":[{"word":"Hi, ","start":15.947,"end":16.191},{"word":"just ","start":16.191,"end":16.388},{"word":"checking—am ","start":16.388,"end":16.992},{"word":"I ","start":16.992,"end":17.061},{"word":"speaking ","start":17.061,"end":17.375},{"word":"with ","start":17.375,"end":17.503},{"word":"Charlotte?","start":17.503,"end":18.072}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Charlotte?","words":[{"word":"Hello, ","start":1.015,"end":1.468},{"word":"may ","start":1.468,"end":1.677},{"word":"I ","start":1.677,"end":1.77},{"word":"please ","start":1.77,"end":2.014},{"word":"speak ","start":2.014,"end":2.281},{"word":"with ","start":2.281,"end":2.443},{"word":"Charlotte?","start":2.443,"end":2.989}],"metadata":{"response_id":0}},{"role":"agent","content":"Hi, just checking—am I speaking with Charlotte?","words":[{"word":"Hi, ","start":15.947,"end":16.191},{"word":"just ","start":16.191,"end":16.388},{"word":"checking—am ","start":16.388,"end":16.992},{"word":"I ","start":16.992,"end":17.061},{"word":"speaking ","start":17.061,"end":17.375},{"word":"with ","start":17.375,"end":17.503},{"word":"Charlotte?","start":17.503,"end":18.072}],"metadata":{"response_id":1}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/d419e241f6a7073c5d053f1b506fde6476dbc845363b54294ae50e62467b8c71/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/d419e241f6a7073c5d053f1b506fde6476dbc845363b54294ae50e62467b8c71/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d419e241f6a7073c5d053f1b506fde6476dbc845363b54294ae50e62467b8c71/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d419e241f6a7073c5d053f1b506fde6476dbc845363b54294ae50e62467b8c71/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":1020,"p90":1298.4,"p95":1333.1999999999998,"p99":1361.04,"min":672,"max":1368,"num":2,"values":[672,1368]},"tts":{"p50":728,"p90":1128.8,"p95":1178.9,"p99":1218.98,"min":227,"max":1229,"num":2,"values":[227,1229]},"knowledge_base":{"p50":110,"p90":110,"p95":110,"p99":110,"min":110,"max":110,"num":1,"values":[110]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":4.2166667},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":3.0666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":5.175},{"product":"llm_token_surcharge","cost":2.4000000000000004},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.3833333}],"total_duration_seconds":46,"total_duration_unit_price":0.3313406,"combined_cost":15.2416667},"call_analysis":{"call_summary":"The agent called Charlotte and attempted to confirm her identity but did not receive a response before the call ended.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"13","bloc_notes":"2026 Apr 07 call ended after identity confirmation attempt","call_summary_title":"Attempted Contact with Charlotte","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. Official opening was attempted but not completed, no survey questions asked, no valid outcome assigned, and no approved closing spoken.","Official Opening Gate Accuracy":"100%. The official opening was only attempted after identity confirmation and no gatekeeper interference was detected.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was triggered as no survey questions or email sending occurred.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with wording.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call did not progress beyond identity confirmation.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was attempted but not fully delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken. Official Opening Gate Accuracy is 100% because the opening was only attempted after confirming the contact's identity and no gatekeeper was involved. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% since no branching logic was triggered. Verbatim Survey Compliance is 0% due to no survey questions being asked. Mandatory Phrase Detection is 0% because the call did not include required phrases.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5124,5138],"average":5131,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+17805399880","direction":"outbound"},"event_timestamp":1775569447595}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 6650
CALL ID: call_2c3de82fcd9ed080ec94c1c524b
EMAIL2 (collected): NULL
FIELD 76 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 36 → HTTP 200
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FIELD 38 → HTTP 200
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FIELD 88 → HTTP 200
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FIELD 89 → HTTP 200
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FIELD 90 → HTTP 200
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FIELD 91 → HTTP 200
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FIELD 92 → HTTP 200
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FIELD 103 → HTTP 200
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FIELD 104 → HTTP 200
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========================================