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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:37:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3f2abdc4e19bcd6691103a1b767","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"David","last_name":"Dishall","full_name":"David Dishall","contact_id":"717","email":"david.dishall@bluestar-management.com","orgname":"","bloc_notes_ac":"Sept 24 2025 number not 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:37:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1a603f135ba3dd13d40e48296d9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Molly","last_name":"M","full_name":"Molly M","contact_id":"2197","email":"mm@osi-systems.com","orgname":"","bloc_notes_ac":"number not 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:37:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_17ee9965a599ed6d0fa4531b033","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Ben","last_name":"Gott","full_name":"Ben Gott","contact_id":"605","email":"ben@retro-rovers.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_17ee9965a599ed6d0fa4531b033","X-RetellAI-SipTraceId":"call_17ee9965a599ed6d0fa4531b033","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662640326,"end_timestamp":1775662642772,"duration_ms":2446,"transcript":"User: Your call has 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:36:15-05:00","email":"ben@retro-rovers.com","phone":"7028168412","firstName":"Ben","lastName":"Gott","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661149","ua":"okhttp\/5.3.2","hash":"27a567735692bb60281a5d63e1c8c602","socialdata_lastcheck":null,"email_local":"","email_domain":"retro-rovers.com","sentcnt":"13","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:36:15","updated_utc_timestamp":"2026-04-08 10:37:29","created_timestamp":"2025-08-19 12:36:15","updated_timestamp":"2026-04-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:36:15-05:00","email":"ben@retro-rovers.com","phone":"7028168412","firstName":"Ben","lastName":"Gott","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661149","ua":"okhttp\/5.3.2","hash":"27a567735692bb60281a5d63e1c8c602","socialdata_lastcheck":null,"email_local":"","email_domain":"retro-rovers.com","sentcnt":"13","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:36:15","updated_utc_timestamp":"2026-04-08 10:37:29","created_timestamp":"2025-08-19 12:36:15","updated_timestamp":"2026-04-08 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:36:15-05:00","email":"ben@retro-rovers.com","phone":"7028168412","firstName":"Ben","lastName":"Gott","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661149","ua":"okhttp\/5.3.2","hash":"27a567735692bb60281a5d63e1c8c602","socialdata_lastcheck":null,"email_local":"","email_domain":"retro-rovers.com","sentcnt":"13","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:36:15","updated_utc_timestamp":"2026-04-08 10:37:29","created_timestamp":"2025-08-19 12:36:15","updated_timestamp":"2026-04-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:37:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f3f02aaada526e4bd862c02e94a","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"John","last_name":"Cassani","full_name":"John Cassani","contact_id":"921","email":"john@squareuptalent.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f3f02aaada526e4bd862c02e94a","X-RetellAI-SipTraceId":"call_f3f02aaada526e4bd862c02e94a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662640458,"end_timestamp":1775662644082,"duration_ms":3624,"transcript":"User: Hi. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:48:03-05:00","email":"john@squareuptalent.com","phone":"7757508100","firstName":"John","lastName":"Cassani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"2","bounced_soft":"0","bounced_date":"2025-11-18","ip":"2130706433","ua":null,"hash":"4651c3d1eef0c9ea0aed43cc0efaaf0f","socialdata_lastcheck":null,"email_local":"","email_domain":"squareuptalent.com","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:48:03","updated_utc_timestamp":"2026-04-08 10:37:31","created_timestamp":"2025-08-19 12:48:03","updated_timestamp":"2026-04-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:48:03-05:00","email":"john@squareuptalent.com","phone":"7757508100","firstName":"John","lastName":"Cassani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"2","bounced_soft":"0","bounced_date":"2025-11-18","ip":"2130706433","ua":null,"hash":"4651c3d1eef0c9ea0aed43cc0efaaf0f","socialdata_lastcheck":null,"email_local":"","email_domain":"squareuptalent.com","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:48:03","updated_utc_timestamp":"2026-04-08 10:37:31","created_timestamp":"2025-08-19 12:48:03","updated_timestamp":"2026-04-08 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:48:03-05:00","email":"john@squareuptalent.com","phone":"7757508100","firstName":"John","lastName":"Cassani","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"2","bounced_soft":"0","bounced_date":"2025-11-18","ip":"2130706433","ua":null,"hash":"4651c3d1eef0c9ea0aed43cc0efaaf0f","socialdata_lastcheck":null,"email_local":"","email_domain":"squareuptalent.com","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:48:03","updated_utc_timestamp":"2026-04-08 10:37:32","created_timestamp":"2025-08-19 12:48:03","updated_timestamp":"2026-04-08 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:47:49-05:00","email":"jfuller@tpstech.net","phone":"7025089146","firstName":"Jason","lastName":"Fuller","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658430","ua":"okhttp\/5.3.2","hash":"d23ad08cd1ada120555676df3272fe6f","socialdata_lastcheck":null,"email_local":"","email_domain":"tpstech.net","sentcnt":"13","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:47:49","updated_utc_timestamp":"2026-04-08 10:37:35","created_timestamp":"2025-08-19 12:47:49","updated_timestamp":"2026-04-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:37:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d43a4ddaace1a8c3bff6c39c352","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Cameron","last_name":"Bigford","full_name":"Cameron 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:48:43-05:00","email":"kyle@siteright.co","phone":"4088574738","firstName":"Kyle","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cc4a3d14e32bd98f0fe5aa1dd7bea9a4","socialdata_lastcheck":null,"email_local":"","email_domain":"siteright.co","sentcnt":"13","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:48:43","updated_utc_timestamp":"2026-04-08 10:37:41","created_timestamp":"2025-08-19 12:48:43","updated_timestamp":"2026-04-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:48:43-05:00","email":"kyle@siteright.co","phone":"4088574738","firstName":"Kyle","lastName":"Fisher","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"cc4a3d14e32bd98f0fe5aa1dd7bea9a4","socialdata_lastcheck":null,"email_local":"","email_domain":"siteright.co","sentcnt":"13","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:48:43","updated_utc_timestamp":"2026-04-08 10:37:41","created_timestamp":"2025-08-19 12:48:43","updated_timestamp":"2026-04-08 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-19T12:37:35-05:00","email":"dimitry@bananadogmedia.com","phone":"7027243800","firstName":"Dimitry","lastName":"Berg","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168661149","ua":"okhttp\/5.3.2","hash":"72baefdac1a998ef0737a1de00cbc393","socialdata_lastcheck":null,"email_local":"","email_domain":"bananadogmedia.com","sentcnt":"13","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-19 12:37:35","updated_utc_timestamp":"2026-04-08 10:37:44","created_timestamp":"2025-08-19 12:37:35","updated_timestamp":"2026-04-08 10:37:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:37:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_76e87c7fcf6d5b24167e5740e5f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jenny","last_name":"Bisceglia","full_name":"Jenny Bisceglia","contact_id":"2307","email":"jenny@dialpad.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_76e87c7fcf6d5b24167e5740e5f","X-RetellAI-SipTraceId":"call_76e87c7fcf6d5b24167e5740e5f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662657997,"end_timestamp":1775662661737,"duration_ms":3740,"transcript":"User: Your call has been forwarded to an automated voice messaging system. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.025,"end":0.42499998},{"word":"call ","start":0.42499998,"end":0.665},{"word":"has ","start":0.665,"end":0.905},{"word":"been ","start":0.905,"end":1.065},{"word":"forwarded ","start":1.065,"end":1.4649999},{"word":"to ","start":1.4649999,"end":1.7049999999999998},{"word":"an ","start":1.7049999999999998,"end":1.8649999},{"word":"automated ","start":1.8649999,"end":2.265},{"word":"voice ","start":2.265,"end":2.6649998999999998},{"word":"messaging ","start":2.6649998999999998,"end":3.065},{"word":"system. ","start":3.065,"end":3.385}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to an automated voice messaging system. ","words":[{"word":"Your ","start":0.025,"end":0.42499998},{"word":"call ","start":0.42499998,"end":0.665},{"word":"has ","start":0.665,"end":0.905},{"word":"been ","start":0.905,"end":1.065},{"word":"forwarded ","start":1.065,"end":1.4649999},{"word":"to ","start":1.4649999,"end":1.7049999999999998},{"word":"an ","start":1.7049999999999998,"end":1.8649999},{"word":"automated ","start":1.8649999,"end":2.265},{"word":"voice ","start":2.265,"end":2.6649998999999998},{"word":"messaging ","start":2.6649998999999998,"end":3.065},{"word":"system. 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The call did not reach a valid finish state as it ended at voicemail without conversation.","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening was possible as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No. None of the required phrases were spoken due to call ending at voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without any interaction. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% since no survey questions or branching happened. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5092],"average":5092,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17818013253","direction":"outbound"},"event_timestamp":1775662666236} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2307 CALL ID: call_76e87c7fcf6d5b24167e5740e5f EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was made but reached an automated voicemail system without any conversation with a human.","cdate":"2026-04-08T10:37:46-05:00","udate":"2026-04-08T10:37:46-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/412942\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/412942\/field"},"owner":"2307","id":"412942"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:14-05:00","email":"jenny@dialpad.com","phone":"7818013253","firstName":"Jenny","lastName":"Bisceglia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"598287915","ua":"okhttp\/5.3.2","hash":"7b5b06d582f69e5faf46b1ed8cc1b855","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:14-05:00","email":"jenny@dialpad.com","phone":"7818013253","firstName":"Jenny","lastName":"Bisceglia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"598287915","ua":"okhttp\/5.3.2","hash":"7b5b06d582f69e5faf46b1ed8cc1b855","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:14","updated_utc_timestamp":"2026-04-08 10:37:47","created_timestamp":"2025-08-21 15:43:14","updated_timestamp":"2026-04-08 10:37:47","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:26:48","last_open_date":"2026-04-07 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:14-05:00","email":"jenny@dialpad.com","phone":"7818013253","firstName":"Jenny","lastName":"Bisceglia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"598287915","ua":"okhttp\/5.3.2","hash":"7b5b06d582f69e5faf46b1ed8cc1b855","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:14","updated_utc_timestamp":"2026-04-08 10:37:48","created_timestamp":"2025-08-21 15:43:14","updated_timestamp":"2026-04-08 10:37:48","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:26:48","last_open_date":"2026-04-07 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:14-05:00","email":"jenny@dialpad.com","phone":"7818013253","firstName":"Jenny","lastName":"Bisceglia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"598287915","ua":"okhttp\/5.3.2","hash":"7b5b06d582f69e5faf46b1ed8cc1b855","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:14","updated_utc_timestamp":"2026-04-08 10:37:48","created_timestamp":"2025-08-21 15:43:14","updated_timestamp":"2026-04-08 10:37:48","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:26:48","last_open_date":"2026-04-07 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:14-05:00","email":"jenny@dialpad.com","phone":"7818013253","firstName":"Jenny","lastName":"Bisceglia","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"598287915","ua":"okhttp\/5.3.2","hash":"7b5b06d582f69e5faf46b1ed8cc1b855","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:14","updated_utc_timestamp":"2026-04-08 10:37:49","created_timestamp":"2025-08-21 15:43:14","updated_timestamp":"2026-04-08 10:37:49","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:26:48","last_open_date":"2026-04-07 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:37:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_45bdd1cc26844c3c9061c802e5d","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jessica","last_name":"Nilson","full_name":"Jessica Nilson","contact_id":"2216","email":"jnilson@extron.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_45bdd1cc26844c3c9061c802e5d","X-RetellAI-SipTraceId":"call_45bdd1cc26844c3c9061c802e5d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662664641,"end_timestamp":1775662668031,"duration_ms":3390,"transcript":"User: The 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Therefore, all metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5097],"average":5097,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17146876387","direction":"outbound"},"event_timestamp":1775662673968} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2216 CALL ID: call_45bdd1cc26844c3c9061c802e5d EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:40:04-05:00","email":"jnilson@extron.com","phone":"7146876387","firstName":"Jessica","lastName":"Nilson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"650773251","ua":"okhttp\/5.3.2","hash":"f48ff4d7e422a2b610d1d84cbb160d32","socialdata_lastcheck":null,"email_local":"","email_domain":"extron.com","sentcnt":"11","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:40:04","updated_utc_timestamp":"2026-04-08 10:37:55","created_timestamp":"2025-08-21 15:40:04","updated_timestamp":"2026-04-08 10:37:55","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:28:26","last_open_date":"2026-04-07 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:40:04-05:00","email":"jnilson@extron.com","phone":"7146876387","firstName":"Jessica","lastName":"Nilson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"650773251","ua":"okhttp\/5.3.2","hash":"f48ff4d7e422a2b610d1d84cbb160d32","socialdata_lastcheck":null,"email_local":"","email_domain":"extron.com","sentcnt":"11","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:40:04","updated_utc_timestamp":"2026-04-08 10:37:55","created_timestamp":"2025-08-21 15:40:04","updated_timestamp":"2026-04-08 10:37:55","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:28:26","last_open_date":"2026-04-07 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:37:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_56a76210f4bbf320767c0d49ad0","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Keith","last_name":"Latimer","full_name":"Keith Latimer","contact_id":"2507","email":"klatimer@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_56a76210f4bbf320767c0d49ad0","X-RetellAI-SipTraceId":"call_56a76210f4bbf320767c0d49ad0","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662665960,"end_timestamp":1775662668077,"duration_ms":2117,"transcript":"User: Your call 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:41-05:00","email":"klatimer@svb.com","phone":"2536828178","firstName":"Keith","lastName":"Latimer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3119831020","ua":"okhttp\/5.3.2","hash":"8cefdb8fcd926809e719adb9f3bd7b81","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:41","updated_utc_timestamp":"2026-04-08 10:37:56","created_timestamp":"2025-08-21 15:44:41","updated_timestamp":"2026-04-08 10:37:56","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:27:48","last_open_date":"2026-04-07 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:41-05:00","email":"klatimer@svb.com","phone":"2536828178","firstName":"Keith","lastName":"Latimer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3119831020","ua":"okhttp\/5.3.2","hash":"8cefdb8fcd926809e719adb9f3bd7b81","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:41","updated_utc_timestamp":"2026-04-08 10:37:56","created_timestamp":"2025-08-21 15:44:41","updated_timestamp":"2026-04-08 10:37:56","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:27:48","last_open_date":"2026-04-07 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:37:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dd413bd612f07e4d8f1bce14da9","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Joan","last_name":"Cooper","full_name":"Joan Cooper","contact_id":"2343","email":"joan.cooper@dialpad.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_dd413bd612f07e4d8f1bce14da9","X-RetellAI-SipTraceId":"call_dd413bd612f07e4d8f1bce14da9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662671878,"end_timestamp":1775662673849,"duration_ms":1971,"transcript":"Agent: Hello, \nUser: No one is available. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.028,"end":1.457}],"metadata":{"response_id":0}},{"role":"user","content":"No one is available. ","words":[{"word":"No ","start":0.967,"end":1.2070001},{"word":"one ","start":1.2070001,"end":1.3669999},{"word":"is ","start":1.3669999,"end":1.527},{"word":"available. ","start":1.527,"end":1.767}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.028,"end":1.457}],"metadata":{"response_id":0}},{"role":"user","content":"No one is available. ","words":[{"word":"No ","start":0.967,"end":1.2070001},{"word":"one ","start":1.2070001,"end":1.3669999},{"word":"is ","start":1.3669999,"end":1.527},{"word":"available. 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The call did not reach a valid finish state as it ended immediately with voicemail and no conversation.","Official Opening Gate Accuracy":"0%. The official opening was not delivered as no human answered the call.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no human interaction.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5109],"average":5109,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+19253043569","direction":"outbound"},"event_timestamp":1775662678137} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2343 CALL ID: call_dd413bd612f07e4d8f1bce14da9 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was made but reached voicemail, and no conversation with a human took place.","cdate":"2026-04-08T10:37:58-05:00","udate":"2026-04-08T10:37:58-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/412980\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/412980\/field"},"owner":"2343","id":"412980"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:30-05:00","email":"joan.cooper@dialpad.com","phone":"9253043569","firstName":"Joan","lastName":"Cooper","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"65580749","ua":"okhttp\/5.3.2","hash":"a8cbe9f16b6046dcb5e21cc96ea04ae7","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:30-05:00","email":"joan.cooper@dialpad.com","phone":"9253043569","firstName":"Joan","lastName":"Cooper","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"65580749","ua":"okhttp\/5.3.2","hash":"a8cbe9f16b6046dcb5e21cc96ea04ae7","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:30","updated_utc_timestamp":"2026-04-08 10:37:59","created_timestamp":"2025-08-21 15:43:30","updated_timestamp":"2026-04-08 10:37:59","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:25:57","last_open_date":"2026-04-07 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:30-05:00","email":"joan.cooper@dialpad.com","phone":"9253043569","firstName":"Joan","lastName":"Cooper","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"65580749","ua":"okhttp\/5.3.2","hash":"a8cbe9f16b6046dcb5e21cc96ea04ae7","socialdata_lastcheck":null,"email_local":"","email_domain":"dialpad.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:37:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:30","updated_utc_timestamp":"2026-04-08 10:37:59","created_timestamp":"2025-08-21 15:43:30","updated_timestamp":"2026-04-08 10:37:59","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:25:57","last_open_date":"2026-04-07 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fda99ce3b8d224f4560cc58cf98","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jenny","last_name":"Ton","full_name":"Jenny Ton","contact_id":"2490","email":"jton@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fda99ce3b8d224f4560cc58cf98","X-RetellAI-SipTraceId":"call_fda99ce3b8d224f4560cc58cf98","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662674014,"end_timestamp":1775662677037,"duration_ms":3023,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail with no interaction. Official opening gate accuracy is 0% as no identity confirmation or opening was possible. Survey order integrity and skip logic accuracy are 0% since no survey questions were asked. Verbatim survey compliance and mandatory phrase detection are also 0% due to lack of conversation. 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reached, no answer","cdate":"2026-04-08T10:38:02-05:00","udate":"2026-04-08T10:38:02-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/412992\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/412992\/field"},"owner":"2490","id":"412992"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:33-05:00","email":"jton@svb.com","phone":"7736364671","firstName":"Jenny","lastName":"Ton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"988f72cc7241b97c760d470a867b82dd","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:33","updated_utc_timestamp":"2026-04-08 10:38:03","created_timestamp":"2025-08-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:33-05:00","email":"jton@svb.com","phone":"7736364671","firstName":"Jenny","lastName":"Ton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"988f72cc7241b97c760d470a867b82dd","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:33","updated_utc_timestamp":"2026-04-08 10:38:03","created_timestamp":"2025-08-21 15:44:33","updated_timestamp":"2026-04-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:33-05:00","email":"jton@svb.com","phone":"7736364671","firstName":"Jenny","lastName":"Ton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"988f72cc7241b97c760d470a867b82dd","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:33","updated_utc_timestamp":"2026-04-08 10:38:03","created_timestamp":"2025-08-21 15:44:33","updated_timestamp":"2026-04-08 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:33-05:00","email":"jton@svb.com","phone":"7736364671","firstName":"Jenny","lastName":"Ton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"988f72cc7241b97c760d470a867b82dd","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:33","updated_utc_timestamp":"2026-04-08 10:38:04","created_timestamp":"2025-08-21 15:44:33","updated_timestamp":"2026-04-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fda99ce3b8d224f4560cc58cf98","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Jenny","last_name":"Ton","full_name":"Jenny Ton","contact_id":"2490","email":"jton@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fda99ce3b8d224f4560cc58cf98","X-RetellAI-SipTraceId":"call_fda99ce3b8d224f4560cc58cf98","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662674014,"end_timestamp":1775662677037,"duration_ms":3023,"transcript":"User: Your call has been 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:44:33-05:00","email":"jton@svb.com","phone":"7736364671","firstName":"Jenny","lastName":"Ton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"988f72cc7241b97c760d470a867b82dd","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:33","updated_utc_timestamp":"2026-04-08 10:38:05","created_timestamp":"2025-08-21 15:44:33","updated_timestamp":"2026-04-08 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FIELD 89 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:44:33-05:00","email":"jton@svb.com","phone":"7736364671","firstName":"Jenny","lastName":"Ton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"988f72cc7241b97c760d470a867b82dd","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:05-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:33","updated_utc_timestamp":"2026-04-08 10:38:05","created_timestamp":"2025-08-21 15:44:33","updated_timestamp":"2026-04-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_95d2f4b43915b9007ca341d097f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Alexandria","last_name":"Wiltjer","full_name":"Alexandria 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","start":8.071,"end":8.231}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ccf3c8dac1b7897826eeb9fc829d0651b7ec8e21ada0857d5ebbe60603ee57ea/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ccf3c8dac1b7897826eeb9fc829d0651b7ec8e21ada0857d5ebbe60603ee57ea/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ccf3c8dac1b7897826eeb9fc829d0651b7ec8e21ada0857d5ebbe60603ee57ea/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":702,"p90":702,"p95":702,"p99":702,"min":702,"max":702,"num":1,"values":[702]},"tts":{"p50":301,"p90":301,"p95":301,"p99":301,"min":301,"max":301,"num":1,"values":[301]},"knowledge_base":{"p50":118.5,"p90":120.5,"p95":120.75,"p99":120.95,"min":116,"max":121,"num":2,"values":[116,121]},"asr":{"p50":32.000050000000556,"p90":1022.1563499999997,"p95":1511.8906749999999,"p99":1903.6781350000003,"min":0,"max":2001.625,"num":6,"values":[0,42.6876000000002,21.31250000000091,2001.625,42.687699999999495,21.311999999999898]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.825},{"product":"short_call_surcharge","cost":0.1},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.6},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.0125},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.075}],"total_duration_seconds":9,"total_duration_unit_price":0.3458333,"combined_cost":3.1125},"call_analysis":{"call_summary":"The agent called the contact but reached voicemail and did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 08 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:34-05:00","email":"awiltjer@svb.com","phone":"6025615090","firstName":"Alexandria","lastName":"Wiltjer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"875312759","ua":"okhttp\/5.3.2","hash":"d81029ee3db819d98c3fd7400e7837b4","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:34","updated_utc_timestamp":"2026-04-08 10:38:17","created_timestamp":"2025-08-21 15:44:34","updated_timestamp":"2026-04-08 10:38:17","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:25:55","last_open_date":"2026-04-07 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:34-05:00","email":"awiltjer@svb.com","phone":"6025615090","firstName":"Alexandria","lastName":"Wiltjer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"875312759","ua":"okhttp\/5.3.2","hash":"d81029ee3db819d98c3fd7400e7837b4","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:34","updated_utc_timestamp":"2026-04-08 10:38:17","created_timestamp":"2025-08-21 15:44:34","updated_timestamp":"2026-04-08 10:38:17","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:25:55","last_open_date":"2026-04-07 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b2db84835cb4042b76cdb7e54fa","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Annette","last_name":"Asano","full_name":"Annette Asano","contact_id":"2677","email":"aasano@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b2db84835cb4042b76cdb7e54fa","X-RetellAI-SipTraceId":"call_b2db84835cb4042b76cdb7e54fa","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662690892,"end_timestamp":1775662694103,"duration_ms":3211,"transcript":"User: Sorry. Pretty girl. Is not available. \n","transcript_object":[{"role":"user","content":"Sorry. Pretty girl. Is not available. ","words":[{"word":"Sorry. ","start":0.187,"end":0.82699995},{"word":"Pretty ","start":0.907,"end":1.307},{"word":"girl. ","start":1.307,"end":1.6269999},{"word":"Is ","start":2.1470000000000002,"end":2.4669998},{"word":"not ","start":2.4669998,"end":2.7069998},{"word":"available. ","start":2.7069998,"end":3.027}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. Pretty girl. Is not available. ","words":[{"word":"Sorry. ","start":0.187,"end":0.82699995},{"word":"Pretty ","start":0.907,"end":1.307},{"word":"girl. ","start":1.307,"end":1.6269999},{"word":"Is ","start":2.1470000000000002,"end":2.4669998},{"word":"not ","start":2.4669998,"end":2.7069998},{"word":"available. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was delivered as the call was not answered by the contact.","Survey Order Integrity Score":"0%. No survey questions were asked due to no contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases delivered.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to no conversation.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately upon reaching voicemail with no interaction. Official opening gate accuracy is 0% as the agent did not speak the official opening after identity confirmation. Survey order integrity is 0% since no questions were asked. Skip logic accuracy is 0% because no branching occurred. 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:40-05:00","email":"aasano@svb.com","phone":"4086545016","firstName":"Annette","lastName":"Asano","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660248","ua":"okhttp\/5.3.2","hash":"34d5b3885f6058bfe5366fce97ba3638","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-08T10:53:35-05:00","udate":"2026-04-08T10:38:22-05:00","edate":"2025-09-08T09:29:14-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:40","updated_utc_timestamp":"2026-04-08 10:38:22","created_timestamp":"2025-08-21 15:48:40","updated_timestamp":"2026-04-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:40-05:00","email":"aasano@svb.com","phone":"4086545016","firstName":"Annette","lastName":"Asano","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660248","ua":"okhttp\/5.3.2","hash":"34d5b3885f6058bfe5366fce97ba3638","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-08T10:53:35-05:00","udate":"2026-04-08T10:38:22-05:00","edate":"2025-09-08T09:29:14-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:40","updated_utc_timestamp":"2026-04-08 10:38:22","created_timestamp":"2025-08-21 15:48:40","updated_timestamp":"2026-04-08 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:41-05:00","email":"mlasnier@osi-systems.com","phone":"3109780516","firstName":"Mary","lastName":"Lasnier","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658430","ua":"okhttp\/5.3.2","hash":"f645e01eebe4a78f5b822b9d7d831a02","socialdata_lastcheck":null,"email_local":"","email_domain":"osi-systems.com","sentcnt":"14","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:41","updated_utc_timestamp":"2026-04-08 10:38:27","created_timestamp":"2025-08-21 15:44:41","updated_timestamp":"2026-04-08 10:38:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 11:29:47","last_open_date":"2025-09-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_340261a9b832de2cd6268571988","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Deborah","last_name":"Cegielski","full_name":"Deborah Cegielski","contact_id":"3020","email":"deborah.cegielski@cubic.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_340261a9b832de2cd6268571988","X-RetellAI-SipTraceId":"call_340261a9b832de2cd6268571988","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662700347,"end_timestamp":1775662702994,"duration_ms":2647,"transcript":"User: I'm sorry. You can't leave a message. \n","transcript_object":[{"role":"user","content":"I'm sorry. You can't leave a message. ","words":[{"word":"I'm ","start":0.43899997999999996,"end":0.919},{"word":"sorry. ","start":0.919,"end":1.319},{"word":"You ","start":1.319,"end":1.559},{"word":"can't ","start":1.559,"end":1.799},{"word":"leave ","start":1.799,"end":1.9589999999999999},{"word":"a ","start":1.9589999999999999,"end":2.119},{"word":"message. ","start":2.119,"end":2.359}]}],"transcript_with_tool_calls":[{"role":"user","content":"I'm sorry. You can't leave a message. ","words":[{"word":"I'm ","start":0.43899997999999996,"end":0.919},{"word":"sorry. ","start":0.919,"end":1.319},{"word":"You ","start":1.319,"end":1.559},{"word":"can't ","start":1.559,"end":1.799},{"word":"leave ","start":1.799,"end":1.9589999999999999},{"word":"a ","start":1.9589999999999999,"end":2.119},{"word":"message. ","start":2.119,"end":2.359}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b7f98f4c59dc530d30dfd6d2980f61a3f21b53d9a04358ad9a86be9f5ce668b6/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b7f98f4c59dc530d30dfd6d2980f61a3f21b53d9a04358ad9a86be9f5ce668b6/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b7f98f4c59dc530d30dfd6d2980f61a3f21b53d9a04358ad9a86be9f5ce668b6/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":111.5,"p90":124.69999999999999,"p95":126.35,"p99":127.67,"min":95,"max":128,"num":2,"values":[95,128]},"asr":{"p50":21.375,"p90":21.375,"p95":21.375,"p99":21.375,"min":0,"max":21.375,"num":7,"values":[21.3125,21.375,21.375,0,21.375,21.375,21.375]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.0125,"combined_cost":3.0375},"call_analysis":{"call_summary":"The call was made but reached voicemail, and the agent did not leave a message as per the voicemail instructions.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 08 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"10%. The call did not reach a valid finish state as it ended immediately upon voicemail detection with no conversation.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0%. No logical branching occurred as the call ended at voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No. None of the required phrases were spoken due to call ending at voicemail.","Debug Analytical Variables":"The call flow completion rate is low (10%) because the call ended immediately upon reaching voicemail with no conversation or task completion. Official opening gate accuracy is 0% as no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% since no survey questions or branching happened. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because no required phrases were spoken. Overall, the call was unsuccessful due to voicemail and no interaction.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5147],"average":5147,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14244527180","direction":"outbound"},"event_timestamp":1775662712302} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3020 CALL ID: call_340261a9b832de2cd6268571988 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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call was made but reached voicemail, and the agent did not leave a message as per the voicemail instructions.","cdate":"2026-04-08T10:38:32-05:00","udate":"2026-04-08T10:38:32-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/413033\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/413033\/field"},"owner":"3020","id":"413033"}} FIELD 77 → HTTP 201 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11:28:39","last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"whatsapp_id":null,"whatsapp_username":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/automationEntryCounts"},"id":"3020","organization":null}],"fieldValue":{"contact":"3020","field":"77","value":"Voicemail 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11:28:39","last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"whatsapp_id":null,"whatsapp_username":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/automationEntryCounts"},"id":"3020","organization":null}],"fieldValue":{"contact":"3020","field":"103","value":"call_340261a9b832de2cd6268571988","cdate":"2026-04-08T10:38:35-05:00","udate":"2026-04-08T10:38:35-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/413042\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/413042\/field"},"owner":"3020","id":"413042"}} FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:52:56-05:00","email":"deborah.cegielski@cubic.com","phone":"4244527180","firstName":"Deborah","lastName":"Cegielski","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3119831020","ua":"okhttp\/5.3.2","hash":"a8b50b1b010a84d0f3bbb98283abeaa6","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"11","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:52:56","updated_utc_timestamp":"2026-04-08 10:38:35","created_timestamp":"2025-08-21 15:52:56","updated_timestamp":"2026-04-08 10:38:35","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:28:22","last_open_date":"2026-04-07 11:28:39","last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"whatsapp_id":null,"whatsapp_username":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/3020\/automationEntryCounts"},"id":"3020","organization":null}],"fieldValue":{"contact":"3020","field":"104","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_340261a9b832de2cd6268571988","cdate":"2026-04-08T10:38:35-05:00","udate":"2026-04-08T10:38:35-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/413043\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/413043\/field"},"owner":"3020","id":"413043"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9a4b322bf950db5920f96ecdb62","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aoife","last_name":"Skelton","full_name":"Aoife Skelton","contact_id":"2643","email":"aoife.skelton@udemy.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9a4b322bf950db5920f96ecdb62","X-RetellAI-SipTraceId":"call_9a4b322bf950db5920f96ecdb62","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662698069,"end_timestamp":1775662705793,"duration_ms":7724,"transcript":"Agent: Hello, may I please speak with Aoife?\nUser: Please leave your message for four one five seven six \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Aoife?","words":[{"word":"Hello, ","start":1.082,"end":1.43},{"word":"may ","start":1.43,"end":1.593},{"word":"I ","start":1.593,"end":1.697},{"word":"please ","start":1.697,"end":1.941},{"word":"speak ","start":1.941,"end":2.197},{"word":"with ","start":2.197,"end":2.382},{"word":"Aoife?","start":2.382,"end":2.963}],"metadata":{"response_id":0}},{"role":"user","content":"Please leave your message for four one five seven six ","words":[{"word":"Please ","start":3.067,"end":3.387},{"word":"leave ","start":3.387,"end":3.6270000000000002},{"word":"your ","start":3.6270000000000002,"end":3.787},{"word":"message ","start":3.787,"end":4.107},{"word":"for ","start":4.107,"end":4.3469997000000005},{"word":"four ","start":4.577,"end":5.1370000000000005},{"word":"one 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","start":6.737,"end":7.057}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/25e7f895aef5493c0f1934cbc5e747391757eaaf1e3cd4ef29fff6cb06fd40ee/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/25e7f895aef5493c0f1934cbc5e747391757eaaf1e3cd4ef29fff6cb06fd40ee/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/25e7f895aef5493c0f1934cbc5e747391757eaaf1e3cd4ef29fff6cb06fd40ee/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":687,"p90":687,"p95":687,"p99":687,"min":687,"max":687,"num":1,"values":[687]},"tts":{"p50":279,"p90":279,"p95":279,"p99":279,"min":279,"max":279,"num":1,"values":[279]},"knowledge_base":{"p50":110,"p90":110,"p95":110,"p99":110,"min":110,"max":110,"num":1,"values":[110]},"asr":{"p50":21.3125,"p90":64.0002800000002,"p95":284.5001400000001,"p99":460.9000280000002,"min":0,"max":505,"num":11,"values":[21.3125,21.3125,0,21.3125,21.3125,505,64.0002800000002,21.312600000000202,42.687700000000405,42.6878999999999,21.3125]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.7333333},{"product":"short_call_surcharge","cost":0.4},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.5333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.9},{"product":"llm_token_surcharge","cost":0.5},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0666667}],"total_duration_seconds":8,"total_duration_unit_price":0.3916667,"combined_cost":3.1333333},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Aoife, but it went to voicemail and no message was left.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"int_code":"06","bloc_notes":"2026 Apr 08 call reached voicemail, no message left","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. The call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0%. The official opening was not delivered to a confirmed human contact, as the call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching logic was applicable as the call did not proceed beyond voicemail.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0%. Required phrases were not spoken due to voicemail.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended at voicemail without a valid finish state. Official opening gate accuracy is 0% since the opening was not delivered after identity confirmation but rather to voicemail. Survey order integrity and skip logic accuracy are 100% by default as no survey questions or branching occurred. Verbatim survey compliance and mandatory phrase detection are 0% because no survey or closing phrases were spoken. Overall, the call was unsuccessful due to reaching voicemail and no further interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5139],"average":5139,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+14157676271","direction":"outbound"},"event_timestamp":1775662715787} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2643 CALL ID: call_9a4b322bf950db5920f96ecdb62 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:18-05:00","email":"aoife.skelton@udemy.com","phone":"4157676271","firstName":"Aoife","lastName":"Skelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2025-12-08","ip":"168659181","ua":"okhttp\/3.14.1","hash":"a2d9f6c2e6b89451b88f0dbc941ef460","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:18","updated_utc_timestamp":"2026-04-08 10:38:36","created_timestamp":"2025-08-21 15:48:18","updated_timestamp":"2026-04-08 10:38:36","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"whatsapp_id":null,"whatsapp_username":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/automationEntryCounts"},"id":"2643","organization":null}],"fieldValue":{"contact":"2643","field":"76","value":"The call was an outbound attempt to reach Aoife, but it went to voicemail and no message was left.","cdate":"2026-04-08T10:38:36-05:00","udate":"2026-04-08T10:38:36-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/413044\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/413044\/field"},"owner":"2643","id":"413044"}} FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:18-05:00","email":"aoife.skelton@udemy.com","phone":"4157676271","firstName":"Aoife","lastName":"Skelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2025-12-08","ip":"168659181","ua":"okhttp\/3.14.1","hash":"a2d9f6c2e6b89451b88f0dbc941ef460","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:18","updated_utc_timestamp":"2026-04-08 10:38:36","created_timestamp":"2025-08-21 15:48:18","updated_timestamp":"2026-04-08 10:38:36","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":null,"sms_consent":null,"sms_consent_updated_at":null,"whatsapp_id":null,"whatsapp_username":null,"accountContacts":[],"links":{"bounceLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/bounceLogs","contactAutomations":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactData","contactGoals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactGoals","contactLists":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactLists","contactLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactLogs","contactTags":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactTags","contactDeals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/contactDeals","deals":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/deals","fieldValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/fieldValues","geoIps":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/geoIps","notes":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/notes","organization":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/organization","plusAppend":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/plusAppend","trackingLogs":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/trackingLogs","scoreValues":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/scoreValues","automationEntryCounts":"https:\/\/atman.api-us1.com\/api\/3\/contacts\/2643\/automationEntryCounts"},"id":"2643","organization":null}],"fieldValue":{"contact":"2643","field":"77","value":"Voicemail 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:18-05:00","email":"aoife.skelton@udemy.com","phone":"4157676271","firstName":"Aoife","lastName":"Skelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2025-12-08","ip":"168659181","ua":"okhttp\/3.14.1","hash":"a2d9f6c2e6b89451b88f0dbc941ef460","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:18","updated_utc_timestamp":"2026-04-08 10:38:37","created_timestamp":"2025-08-21 15:48:18","updated_timestamp":"2026-04-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:18-05:00","email":"aoife.skelton@udemy.com","phone":"4157676271","firstName":"Aoife","lastName":"Skelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2025-12-08","ip":"168659181","ua":"okhttp\/3.14.1","hash":"a2d9f6c2e6b89451b88f0dbc941ef460","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:18","updated_utc_timestamp":"2026-04-08 10:38:37","created_timestamp":"2025-08-21 15:48:18","updated_timestamp":"2026-04-08 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:18-05:00","email":"aoife.skelton@udemy.com","phone":"4157676271","firstName":"Aoife","lastName":"Skelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2025-12-08","ip":"168659181","ua":"okhttp\/3.14.1","hash":"a2d9f6c2e6b89451b88f0dbc941ef460","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:18","updated_utc_timestamp":"2026-04-08 10:38:38","created_timestamp":"2025-08-21 15:48:18","updated_timestamp":"2026-04-08 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:18-05:00","email":"aoife.skelton@udemy.com","phone":"4157676271","firstName":"Aoife","lastName":"Skelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2025-12-08","ip":"168659181","ua":"okhttp\/3.14.1","hash":"a2d9f6c2e6b89451b88f0dbc941ef460","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:18","updated_utc_timestamp":"2026-04-08 10:38:38","created_timestamp":"2025-08-21 15:48:18","updated_timestamp":"2026-04-08 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:18-05:00","email":"aoife.skelton@udemy.com","phone":"4157676271","firstName":"Aoife","lastName":"Skelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2025-12-08","ip":"168659181","ua":"okhttp\/3.14.1","hash":"a2d9f6c2e6b89451b88f0dbc941ef460","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:18","updated_utc_timestamp":"2026-04-08 10:38:38","created_timestamp":"2025-08-21 15:48:18","updated_timestamp":"2026-04-08 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:18-05:00","email":"aoife.skelton@udemy.com","phone":"4157676271","firstName":"Aoife","lastName":"Skelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2025-12-08","ip":"168659181","ua":"okhttp\/3.14.1","hash":"a2d9f6c2e6b89451b88f0dbc941ef460","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:18","updated_utc_timestamp":"2026-04-08 10:38:38","created_timestamp":"2025-08-21 15:48:18","updated_timestamp":"2026-04-08 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:18-05:00","email":"aoife.skelton@udemy.com","phone":"4157676271","firstName":"Aoife","lastName":"Skelton","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"3","bounced_date":"2025-12-08","ip":"168659181","ua":"okhttp\/3.14.1","hash":"a2d9f6c2e6b89451b88f0dbc941ef460","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:18","updated_utc_timestamp":"2026-04-08 10:38:39","created_timestamp":"2025-08-21 15:48:18","updated_timestamp":"2026-04-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_58c83216043c6c78bc840f15806","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Kristine","last_name":"Carhuayo","full_name":"Kristine Carhuayo","contact_id":"2718","email":"kcarhuayo@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_58c83216043c6c78bc840f15806","X-RetellAI-SipTraceId":"call_58c83216043c6c78bc840f15806","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662695782,"end_timestamp":1775662712254,"duration_ms":16472,"transcript":"User: Cisco Unity Connection messaging system. From a touch tone telephone, you may dial an extension at any time. For directory of extensions, press four. If you would like to try an extension, you may do so now. \nAgent: Thank you for letting \nUser: Goodbye. \n","transcript_object":[{"role":"user","content":"Cisco Unity Connection messaging system. From a touch tone telephone, you may dial an extension at any time. For directory of extensions, press four. If you would like to try an extension, you may do so now. ","words":[{"word":"Cisco ","start":0.028,"end":0.7479999700000001},{"word":"Unity ","start":1.068,"end":1.548},{"word":"Connection ","start":1.548,"end":2.028},{"word":"messaging ","start":2.028,"end":2.508},{"word":"system. 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Official opening was not delivered, no survey questions asked, but valid outcome assigned and call ended properly.","Official Opening Gate Accuracy":"100%. No official opening spoken before identity confirmation, and no gatekeeper interaction.","Survey Order Integrity Score":"100%. No survey questions asked, so no order violations.","Skip Logic Accuracy":"100%. No branching errors as no survey or email was sent.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"No. Required phrases were not present due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 70% because the official opening was not delivered (-20%), no survey questions were asked (-0%), but a valid outcome was assigned (+5%) and call ended properly (+5%). Official Opening Gate Accuracy is 100% as no opening was spoken before identity confirmation and no gatekeeper was involved. Survey Order Integrity Score is 100% since no questions were asked, so no order violations. Skip Logic Accuracy is 100% as no branching occurred. Verbatim Survey Compliance is 0% because no survey questions were asked. Mandatory Phrase Detection is No due to absence of required phrases in voicemail. IVR_detector is Yes because the call was answered by an automated voicemail system.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[5126,5157],"average":5141.5,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+14808295846","direction":"outbound"},"event_timestamp":1775662720239} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2718 CALL ID: call_58c83216043c6c78bc840f15806 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:05-05:00","email":"kcarhuayo@svb.com","phone":"4808295846","firstName":"Kristine","lastName":"Carhuayo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"877177305","ua":"okhttp\/5.3.2","hash":"8f9617086a9687ad37290ae53687b9f9","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:05","updated_utc_timestamp":"2026-04-08 10:38:41","created_timestamp":"2025-08-21 15:49:05","updated_timestamp":"2026-04-08 10:38:41","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:26:49","last_open_date":"2026-04-07 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:05-05:00","email":"kcarhuayo@svb.com","phone":"4808295846","firstName":"Kristine","lastName":"Carhuayo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"877177305","ua":"okhttp\/5.3.2","hash":"8f9617086a9687ad37290ae53687b9f9","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:05","updated_utc_timestamp":"2026-04-08 10:38:42","created_timestamp":"2025-08-21 15:49:05","updated_timestamp":"2026-04-08 10:38:42","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:26:49","last_open_date":"2026-04-07 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:05-05:00","email":"kcarhuayo@svb.com","phone":"4808295846","firstName":"Kristine","lastName":"Carhuayo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"877177305","ua":"okhttp\/5.3.2","hash":"8f9617086a9687ad37290ae53687b9f9","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:05","updated_utc_timestamp":"2026-04-08 10:38:42","created_timestamp":"2025-08-21 15:49:05","updated_timestamp":"2026-04-08 10:38:42","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:26:49","last_open_date":"2026-04-07 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:43:49-05:00","email":"carine.helsen@westfraser.com","phone":"6048952700","firstName":"Carine","lastName":"Helsen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659458","ua":"okhttp\/5.3.2","hash":"1a2e8c7f2a289196141de38755d18680","socialdata_lastcheck":null,"email_local":"","email_domain":"westfraser.com","sentcnt":"14","rating_tstamp":"2025-09-02","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:43:49","updated_utc_timestamp":"2026-04-08 10:38:46","created_timestamp":"2025-08-21 15:43:49","updated_timestamp":"2026-04-08 10:38:46","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-02 11:29:43","last_open_date":"2025-09-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d1484972fcf4b624308f5bfcb0e","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Justin","last_name":"Tierney","full_name":"Justin Tierney","contact_id":"2681","email":"justin.tierney@udemy.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d1484972fcf4b624308f5bfcb0e","X-RetellAI-SipTraceId":"call_d1484972fcf4b624308f5bfcb0e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662720973,"end_timestamp":1775662723394,"duration_ms":2421,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"0% . No official opening was spoken since the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no conversation or survey questions took place. This results in zero scores for completion, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5123],"average":5123,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+13036563176","direction":"outbound"},"event_timestamp":1775662728177} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2681 CALL ID: call_d1484972fcf4b624308f5bfcb0e EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:42-05:00","email":"justin.tierney@udemy.com","phone":"3036563176","firstName":"Justin","lastName":"Tierney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"213f339b06b4ad770a8b2615153ec24a","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"12","rating_tstamp":"2026-03-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:42","updated_utc_timestamp":"2026-04-08 10:38:49","created_timestamp":"2025-08-21 15:48:42","updated_timestamp":"2026-04-08 10:38:49","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-22 16:05:46","last_mpp_open_date":"2026-03-19 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:42-05:00","email":"justin.tierney@udemy.com","phone":"3036563176","firstName":"Justin","lastName":"Tierney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"213f339b06b4ad770a8b2615153ec24a","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"12","rating_tstamp":"2026-03-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:42","updated_utc_timestamp":"2026-04-08 10:38:50","created_timestamp":"2025-08-21 15:48:42","updated_timestamp":"2026-04-08 10:38:50","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-22 16:05:46","last_mpp_open_date":"2026-03-19 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:42-05:00","email":"justin.tierney@udemy.com","phone":"3036563176","firstName":"Justin","lastName":"Tierney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"213f339b06b4ad770a8b2615153ec24a","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"12","rating_tstamp":"2026-03-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:42","updated_utc_timestamp":"2026-04-08 10:38:50","created_timestamp":"2025-08-21 15:48:42","updated_timestamp":"2026-04-08 10:38:50","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-22 16:05:46","last_mpp_open_date":"2026-03-19 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FIELD 91 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:42-05:00","email":"justin.tierney@udemy.com","phone":"3036563176","firstName":"Justin","lastName":"Tierney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"213f339b06b4ad770a8b2615153ec24a","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"12","rating_tstamp":"2026-03-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:42","updated_utc_timestamp":"2026-04-08 10:38:50","created_timestamp":"2025-08-21 15:48:42","updated_timestamp":"2026-04-08 10:38:50","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-22 16:05:46","last_mpp_open_date":"2026-03-19 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FIELD 92 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:42-05:00","email":"justin.tierney@udemy.com","phone":"3036563176","firstName":"Justin","lastName":"Tierney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"213f339b06b4ad770a8b2615153ec24a","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"12","rating_tstamp":"2026-03-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:42","updated_utc_timestamp":"2026-04-08 10:38:50","created_timestamp":"2025-08-21 15:48:42","updated_timestamp":"2026-04-08 10:38:50","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-22 16:05:46","last_mpp_open_date":"2026-03-19 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:42-05:00","email":"justin.tierney@udemy.com","phone":"3036563176","firstName":"Justin","lastName":"Tierney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"213f339b06b4ad770a8b2615153ec24a","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"12","rating_tstamp":"2026-03-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:42","updated_utc_timestamp":"2026-04-08 10:38:51","created_timestamp":"2025-08-21 15:48:42","updated_timestamp":"2026-04-08 10:38:51","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-22 16:05:46","last_mpp_open_date":"2026-03-19 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:48:42-05:00","email":"justin.tierney@udemy.com","phone":"3036563176","firstName":"Justin","lastName":"Tierney","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"213f339b06b4ad770a8b2615153ec24a","socialdata_lastcheck":null,"email_local":"","email_domain":"udemy.com","sentcnt":"12","rating_tstamp":"2026-03-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:48:42","updated_utc_timestamp":"2026-04-08 10:38:51","created_timestamp":"2025-08-21 15:48:42","updated_timestamp":"2026-04-08 10:38:51","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-22 16:05:46","last_mpp_open_date":"2026-03-19 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1d55a27218ab582faa982079b02","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Angela","last_name":"Miller","full_name":"Angela Miller","contact_id":"2832","email":"angela.miller@cubic.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1d55a27218ab582faa982079b02","X-RetellAI-SipTraceId":"call_1d55a27218ab582faa982079b02","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662715792,"end_timestamp":1775662721519,"duration_ms":5727,"transcript":"User: This is Angela Miller. Please leave a message, and I will call you back as soon as possible. \n","transcript_object":[{"role":"user","content":"This is Angela Miller. Please leave a message, and I will call you back as soon as possible. ","words":[{"word":"This ","start":1.1280000000000001,"end":1.4480001},{"word":"is ","start":1.4480001,"end":1.6079999},{"word":"Angela ","start":1.6079999,"end":2.088},{"word":"Miller. 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","words":[{"word":"This ","start":1.1280000000000001,"end":1.4480001},{"word":"is ","start":1.4480001,"end":1.6079999},{"word":"Angela ","start":1.6079999,"end":2.088},{"word":"Miller. ","start":2.088,"end":2.808},{"word":"Please ","start":2.808,"end":3.2079998},{"word":"leave ","start":3.2079998,"end":3.4479998},{"word":"a ","start":3.4479998,"end":3.528},{"word":"message, ","start":3.528,"end":3.848},{"word":"and ","start":3.848,"end":4.0079997999999994},{"word":"I ","start":4.0079997999999994,"end":4.087999999999999},{"word":"will ","start":4.087999999999999,"end":4.247999999999999},{"word":"call ","start":4.247999999999999,"end":4.4079999999999995},{"word":"you ","start":4.4079999999999995,"end":4.568},{"word":"back ","start":4.568,"end":4.728},{"word":"as ","start":4.728,"end":4.8879997},{"word":"soon ","start":4.8879997,"end":5.047999999999999},{"word":"as ","start":5.047999999999999,"end":5.207999999999999},{"word":"possible. 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Official opening was not delivered, no questions asked, no valid outcome, and no approved closing spoken due to voicemail.","Official Opening Gate Accuracy":"100%. No official opening spoken to gatekeeper or before identity confirmation, as call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions asked, so no order violations.","Skip Logic Accuracy":"100%. No branching occurred due to no conversation.","Verbatim Survey Compliance":"100%. No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No. Required phrases were not present due to voicemail and no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail with no conversation or official opening. Official Opening Gate Accuracy is 100% because no opening was spoken before identity confirmation or to a gatekeeper. Survey Order Integrity Score and Skip Logic Accuracy are 100% as no survey questions or branching occurred. Verbatim Survey Compliance is 100% due to no questions asked. Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5107,5099],"average":5103,"num_requests":2},"tool_calls":[],"from_number":"+14374657779","to_number":"+17606723139","direction":"outbound"},"event_timestamp":1775662727551} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 2832 CALL ID: call_1d55a27218ab582faa982079b02 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:50:44-05:00","email":"angela.miller@cubic.com","phone":"7606723139","firstName":"Angela","lastName":"Miller","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"646209970","ua":"okhttp\/5.3.2","hash":"412edf2189d8ed7c8bffad26d44d36b4","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"11","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:50:44","updated_utc_timestamp":"2026-04-08 10:38:52","created_timestamp":"2025-08-21 15:50:44","updated_timestamp":"2026-04-08 10:38:52","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:28:13","last_open_date":"2026-04-07 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FIELD 103 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:50:44-05:00","email":"angela.miller@cubic.com","phone":"7606723139","firstName":"Angela","lastName":"Miller","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"646209970","ua":"okhttp\/5.3.2","hash":"412edf2189d8ed7c8bffad26d44d36b4","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"11","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:50:44","updated_utc_timestamp":"2026-04-08 10:38:54","created_timestamp":"2025-08-21 15:50:44","updated_timestamp":"2026-04-08 10:38:54","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:28:13","last_open_date":"2026-04-07 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:50:44-05:00","email":"angela.miller@cubic.com","phone":"7606723139","firstName":"Angela","lastName":"Miller","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"646209970","ua":"okhttp\/5.3.2","hash":"412edf2189d8ed7c8bffad26d44d36b4","socialdata_lastcheck":null,"email_local":"","email_domain":"cubic.com","sentcnt":"11","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:50:44","updated_utc_timestamp":"2026-04-08 10:38:54","created_timestamp":"2025-08-21 15:50:44","updated_timestamp":"2026-04-08 10:38:54","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:28:13","last_open_date":"2026-04-07 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_75264eb86831a29af2996c34e03","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Alicia","last_name":"Cortez","full_name":"Alicia Cortez","contact_id":"2719","email":"acortez@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:51-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_75264eb86831a29af2996c34e03","X-RetellAI-SipTraceId":"call_75264eb86831a29af2996c34e03","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662725039,"end_timestamp":1775662727820,"duration_ms":2781,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.352,"end":0.672},{"word":"call ","start":0.672,"end":0.912},{"word":"has ","start":0.912,"end":1.1520000000000001},{"word":"been ","start":1.1520000000000001,"end":1.312},{"word":"forwarded ","start":1.312,"end":1.6319999},{"word":"to ","start":1.6319999,"end":1.8719999},{"word":"voicemail. ","start":1.8719999,"end":2.2720000000000002}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.352,"end":0.672},{"word":"call ","start":0.672,"end":0.912},{"word":"has ","start":0.912,"end":1.1520000000000001},{"word":"been ","start":1.1520000000000001,"end":1.312},{"word":"forwarded ","start":1.312,"end":1.6319999},{"word":"to ","start":1.6319999,"end":1.8719999},{"word":"voicemail. 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The call did not reach a valid finish state as it went to voicemail immediately with no conversation.","Official Opening Gate Accuracy":"100%. No opening was spoken since no human was reached, so no violation of opening after identity confirmation.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching occurred as the call was not answered.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100%. No phrases were required as no conversation took place.","Debug Analytical Variables":"The call flow completion rate is 0% because the call ended immediately at voicemail without any interaction. Official opening gate accuracy is 100% because no opening was spoken without identity confirmation. Survey order integrity, skip logic accuracy, verbatim survey compliance, and mandatory phrase detection are all 100% by default as no survey or phrases were attempted or required. 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10:38:53","created_timestamp":"2025-08-21 15:49:06","updated_timestamp":"2026-04-08 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reached, no answer","cdate":"2026-04-08T10:38:53-05:00","udate":"2026-04-08T10:38:53-05:00","links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/413107\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/413107\/field"},"owner":"2719","id":"413107"}} FIELD 36 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:06-05:00","email":"acortez@svb.com","phone":"4802547791","firstName":"Alicia","lastName":"Cortez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659882","ua":"okhttp\/5.3.2","hash":"712690c7d8aaf7d03df40911f15c6e34","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:06","updated_utc_timestamp":"2026-04-08 10:38:54","created_timestamp":"2025-08-21 15:49:06","updated_timestamp":"2026-04-08 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:06-05:00","email":"acortez@svb.com","phone":"4802547791","firstName":"Alicia","lastName":"Cortez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659882","ua":"okhttp\/5.3.2","hash":"712690c7d8aaf7d03df40911f15c6e34","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:06","updated_utc_timestamp":"2026-04-08 10:38:54","created_timestamp":"2025-08-21 15:49:06","updated_timestamp":"2026-04-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:06-05:00","email":"acortez@svb.com","phone":"4802547791","firstName":"Alicia","lastName":"Cortez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659882","ua":"okhttp\/5.3.2","hash":"712690c7d8aaf7d03df40911f15c6e34","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:06","updated_utc_timestamp":"2026-04-08 10:38:55","created_timestamp":"2025-08-21 15:49:06","updated_timestamp":"2026-04-08 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:06-05:00","email":"acortez@svb.com","phone":"4802547791","firstName":"Alicia","lastName":"Cortez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659882","ua":"okhttp\/5.3.2","hash":"712690c7d8aaf7d03df40911f15c6e34","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:06","updated_utc_timestamp":"2026-04-08 10:38:55","created_timestamp":"2025-08-21 15:49:06","updated_timestamp":"2026-04-08 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:49:06-05:00","email":"acortez@svb.com","phone":"4802547791","firstName":"Alicia","lastName":"Cortez","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168659882","ua":"okhttp\/5.3.2","hash":"712690c7d8aaf7d03df40911f15c6e34","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:38:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:49:06","updated_utc_timestamp":"2026-04-08 10:38:56","created_timestamp":"2025-08-21 15:49:06","updated_timestamp":"2026-04-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f82316a2c8519ed6a1a6f22b685","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Danny","last_name":"Bell","full_name":"Danny Bell","contact_id":"2531","email":"dbell@osi-systems.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f82316a2c8519ed6a1a6f22b685","X-RetellAI-SipTraceId":"call_f82316a2c8519ed6a1a6f22b685","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662724656,"end_timestamp":1775662728040,"duration_ms":3384,"transcript":"User: The person 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:38:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0f541af7509453ddb63225dc937","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"AJ","last_name":"McCarthy","full_name":"AJ McCarthy","contact_id":"2487","email":"amccarthy@svb.com","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:53-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0f541af7509453ddb63225dc937","X-RetellAI-SipTraceId":"call_0f541af7509453ddb63225dc937","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662725020,"end_timestamp":1775662730553,"duration_ms":5533,"transcript":"Agent: Hello, 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Since no human was reached, the official opening gate accuracy is 100% by default as no opening was spoken prematurely. Survey order and skip logic scores are 100% as no questions were asked or skipped incorrectly. Verbatim survey compliance is 100% by default due to no questions asked. 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FIELD 104 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:44:32-05:00","email":"amccarthy@svb.com","phone":"4809930682","firstName":"AJ","lastName":"McCarthy","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"583519898","ua":"okhttp\/5.3.2","hash":"61591395a20aa2e4309eb4ff7fa04202","socialdata_lastcheck":null,"email_local":"","email_domain":"svb.com","sentcnt":"12","rating_tstamp":"2026-04-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:39:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-21 15:44:32","updated_utc_timestamp":"2026-04-08 10:39:00","created_timestamp":"2025-08-21 15:44:32","updated_timestamp":"2026-04-08 10:39:00","created_by":null,"updated_by":null,"mpp_tracking":"0","last_click_date":"2026-04-07 11:25:53","last_open_date":"2026-04-07 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:39:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bc0731a5b7c86f52de9101a7686","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Britannie","last_name":"Sellars","full_name":"Britannie 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There is no one available to take your call. \n","transcript_object":[{"role":"user","content":"Sorry. There is no one available to take your call. ","words":[{"word":"Sorry. ","start":0.035,"end":0.43499997999999995},{"word":"There ","start":0.43499997999999995,"end":0.675},{"word":"is ","start":0.675,"end":0.83499995},{"word":"no ","start":0.83499995,"end":1.155},{"word":"one ","start":1.155,"end":1.315},{"word":"available ","start":1.315,"end":1.7149999999999999},{"word":"to ","start":1.7149999999999999,"end":1.9549999999999998},{"word":"take ","start":1.9549999999999998,"end":2.115},{"word":"your ","start":2.115,"end":2.2750000000000004},{"word":"call. ","start":2.2750000000000004,"end":2.4349999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Sorry. There is no one available to take your call. ","words":[{"word":"Sorry. 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The call did not reach a valid finish state as it went directly to voicemail with no interaction.","Official Opening Gate Accuracy":"0%. No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0%. No survey questions were asked due to no human interaction.","Skip Logic Accuracy":"0%. No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0%. No survey questions were asked or answered.","Mandatory Phrase Detection":"0%. Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was disconnected immediately due to voicemail with no human interaction, resulting in zero scores for all metrics related to conversation flow, survey compliance, and phrase detection. The call was unsuccessful and no official opening or survey questions were delivered.","IVR_detector":"Yes","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5122],"average":5122,"num_requests":1},"tool_calls":[],"from_number":"+14374657779","to_number":"+17145002602","direction":"outbound"},"event_timestamp":1775662741851} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 3031 CALL ID: call_bc0731a5b7c86f52de9101a7686 EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:53:03-05:00","email":"bsellars@bjsrestaurants.com","phone":"7145002602","firstName":"Britannie","lastName":"Sellars","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658430","ua":"okhttp\/5.3.2","hash":"3a5d2073a1838bd3e3fc533bcb64eb31","socialdata_lastcheck":null,"email_local":"","email_domain":"bjsrestaurants.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-25T12:11:05-05:00","udate":"2026-04-08T10:39:03-05:00","edate":"2025-09-25T12:11:05-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:53:03","updated_utc_timestamp":"2026-04-08 10:39:03","created_timestamp":"2025-08-21 15:53:03","updated_timestamp":"2026-04-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-08-21T15:53:03-05:00","email":"bsellars@bjsrestaurants.com","phone":"7145002602","firstName":"Britannie","lastName":"Sellars","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658430","ua":"okhttp\/5.3.2","hash":"3a5d2073a1838bd3e3fc533bcb64eb31","socialdata_lastcheck":null,"email_local":"","email_domain":"bjsrestaurants.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-25T12:11:05-05:00","udate":"2026-04-08T10:39:03-05:00","edate":"2025-09-25T12:11:05-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:53:03","updated_utc_timestamp":"2026-04-08 10:39:03","created_timestamp":"2025-08-21 15:53:03","updated_timestamp":"2026-04-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:39:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bc0731a5b7c86f52de9101a7686","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Britannie","last_name":"Sellars","full_name":"Britannie 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FIELD 88 → HTTP 200 {"contacts":[{"cdate":"2025-08-21T15:53:03-05:00","email":"bsellars@bjsrestaurants.com","phone":"7145002602","firstName":"Britannie","lastName":"Sellars","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658430","ua":"okhttp\/5.3.2","hash":"3a5d2073a1838bd3e3fc533bcb64eb31","socialdata_lastcheck":null,"email_local":"","email_domain":"bjsrestaurants.com","sentcnt":"11","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-25T12:11:05-05:00","udate":"2026-04-08T10:39:05-05:00","edate":"2025-09-25T12:11:05-05:00","deleted_at":null,"created_utc_timestamp":"2025-08-21 15:53:03","updated_utc_timestamp":"2026-04-08 10:39:05","created_timestamp":"2025-08-21 15:53:03","updated_timestamp":"2026-04-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:39:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6e51fa28a9c839dc551d1988e3c","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aravinth","last_name":"Pichai","full_name":"Aravinth 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:39:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9b02e5b660654bf8cf144d44db4","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Heather","last_name":"Lichtenegger","full_name":"Heather Lichtenegger","contact_id":"7220","email":"heather.lichtenegger@oaklanddbtcenter.com","orgname":"","bloc_notes_ac":"ATM / 03 December 2025 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:36-06:00","email":"heather.lichtenegger@oaklanddbtcenter.com","phone":"5102395698","firstName":"Heather","lastName":"Lichtenegger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"91093813c00d3238f3321ffdb026cc61","socialdata_lastcheck":null,"email_local":"","email_domain":"oaklanddbtcenter.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:39:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:36","updated_utc_timestamp":"2026-04-08 10:39:26","created_timestamp":"2025-11-21 09:54:36","updated_timestamp":"2026-04-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:36-06:00","email":"heather.lichtenegger@oaklanddbtcenter.com","phone":"5102395698","firstName":"Heather","lastName":"Lichtenegger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"91093813c00d3238f3321ffdb026cc61","socialdata_lastcheck":null,"email_local":"","email_domain":"oaklanddbtcenter.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:39:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:36","updated_utc_timestamp":"2026-04-08 10:39:27","created_timestamp":"2025-11-21 09:54:36","updated_timestamp":"2026-04-08 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:36-06:00","email":"heather.lichtenegger@oaklanddbtcenter.com","phone":"5102395698","firstName":"Heather","lastName":"Lichtenegger","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168662665","ua":"okhttp\/5.3.2","hash":"91093813c00d3238f3321ffdb026cc61","socialdata_lastcheck":null,"email_local":"","email_domain":"oaklanddbtcenter.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:39:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:36","updated_utc_timestamp":"2026-04-08 10:39:27","created_timestamp":"2025-11-21 09:54:36","updated_timestamp":"2026-04-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:39:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e99b818d879ee7154a5f43d37ec","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Aleksandra","last_name":"Go?","full_name":"Aleksandra Go?","contact_id":"7167","email":"aleksandra.gos@bloomreach.com","orgname":"","bloc_notes_ac":"Dec 3 2025 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Thank you for calling. Goodbye. \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.135,"end":1.437},{"word":"may ","start":1.437,"end":1.588}],"metadata":{"response_id":0}},{"role":"user","content":"This number is not in use. Thank you for calling. Goodbye. ","words":[{"word":"This ","start":0.989,"end":1.389},{"word":"number ","start":1.389,"end":1.6289999},{"word":"is ","start":1.6289999,"end":1.8689999},{"word":"not ","start":1.8689999,"end":2.029},{"word":"in ","start":2.029,"end":2.1889998},{"word":"use. ","start":2.1889998,"end":2.749},{"word":"Thank ","start":2.749,"end":2.989},{"word":"you ","start":2.989,"end":3.149},{"word":"for ","start":3.149,"end":3.389},{"word":"calling. ","start":3.389,"end":3.9489997999999997},{"word":"Goodbye. 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The official opening was not delivered and no survey questions were asked, but the call ended with a valid outcome code.","Official Opening Gate Accuracy":"100%. No official opening was spoken after identity confirmation because the call was not answered by a human, so no gatekeeper issue.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching was needed as the call ended immediately.","Verbatim Survey Compliance":"100%. No survey questions were asked, so compliance is perfect by default.","Mandatory Phrase Detection":"100%. No mandatory phrases were expected or missed due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 60% because the call did not include the official opening (-20%) and no survey questions were asked (-20%), but a valid outcome code was assigned (+5%) and the call ended properly (+5%). Official Opening Gate Accuracy is 100% because no official opening was spoken without identity confirmation. Survey Order Integrity Score is 100% as no questions were asked, so no order violations. Skip Logic Accuracy is 100% since no branching was required. Verbatim Survey Compliance is 100% by default as no questions were asked. Mandatory Phrase Detection is 100% as no phrases were expected or missed.","IVR_detector":"No","call_sequence":"Not reached","Webinar_refusal_reason":"","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[5148,5849,5480,5482],"average":5489.75,"num_requests":4},"tool_calls":[],"from_number":"+14374657779","to_number":"+16503964456","direction":"outbound"},"event_timestamp":1775662766542} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 7167 CALL ID: call_e99b818d879ee7154a5f43d37ec EMAIL2 (collected): NULL FIELD 76 → HTTP 201 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3 2025 vm\n2026 Apr 08 number not in use, call ended quickly","cdate":"2025-12-03T11:36:49-06:00","udate":"2026-04-08T10:39:27-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234893\/owner","field":"https:\/\/atman.api-us1.com\/api\/3\/fieldValues\/234893\/field"},"owner":"7167","id":"234893"}} FIELD 38 → HTTP 200 {"contacts":[{"cdate":"2025-11-21T09:54:23-06:00","email":"aleksandra.gos@bloomreach.com","phone":"6503964456","firstName":"Aleksandra","lastName":"Go?","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658527","ua":"okhttp\/5.3.2","hash":"9694aecae65bf33feb3f3dbf4cb59d95","socialdata_lastcheck":null,"email_local":"","email_domain":"bloomreach.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:39:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 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FIELD 88 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:23-06:00","email":"aleksandra.gos@bloomreach.com","phone":"6503964456","firstName":"Aleksandra","lastName":"Go?","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658527","ua":"okhttp\/5.3.2","hash":"9694aecae65bf33feb3f3dbf4cb59d95","socialdata_lastcheck":null,"email_local":"","email_domain":"bloomreach.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:39:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:23","updated_utc_timestamp":"2026-04-08 10:39:28","created_timestamp":"2025-11-21 09:54:23","updated_timestamp":"2026-04-08 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FIELD 89 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:23-06:00","email":"aleksandra.gos@bloomreach.com","phone":"6503964456","firstName":"Aleksandra","lastName":"Go?","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658527","ua":"okhttp\/5.3.2","hash":"9694aecae65bf33feb3f3dbf4cb59d95","socialdata_lastcheck":null,"email_local":"","email_domain":"bloomreach.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:39:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:23","updated_utc_timestamp":"2026-04-08 10:39:28","created_timestamp":"2025-11-21 09:54:23","updated_timestamp":"2026-04-08 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FIELD 90 → HTTP 201 {"contacts":[{"cdate":"2025-11-21T09:54:23-06:00","email":"aleksandra.gos@bloomreach.com","phone":"6503964456","firstName":"Aleksandra","lastName":"Go?","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168658527","ua":"okhttp\/5.3.2","hash":"9694aecae65bf33feb3f3dbf4cb59d95","socialdata_lastcheck":null,"email_local":"","email_domain":"bloomreach.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-04-08T10:39:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-21 09:54:23","updated_utc_timestamp":"2026-04-08 10:39:28","created_timestamp":"2025-11-21 09:54:23","updated_timestamp":"2026-04-08 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:39:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9d0ac72657580f19132375ee675","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Brock","last_name":"Ross","full_name":"Brock Ross","contact_id":"2676","email":"brock.ross@westfraser.com","orgname":"","bloc_notes_ac":"ATM Nov 19 2025 1st number no longer in service and 2nd number not in the directory seems he left 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:39:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6c11e3cdbaf5baa480430e3732f","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Emma","last_name":"Liszt","full_name":"Emma Liszt","contact_id":"8275","email":"NO-EMAIL1115@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T19:06:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6c11e3cdbaf5baa480430e3732f","X-RetellAI-SipTraceId":"call_6c11e3cdbaf5baa480430e3732f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662761582,"end_timestamp":1775662764092,"duration_ms":2510,"transcript":"User: Hi. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:39:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8da547cd40152536c3a100e31fe","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"David","last_name":"Betts","full_name":"David Betts","contact_id":"2993","email":"dbetts@mpc.edu","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:52-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8da547cd40152536c3a100e31fe","X-RetellAI-SipTraceId":"call_8da547cd40152536c3a100e31fe","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662770532,"end_timestamp":1775662773544,"duration_ms":3012,"transcript":"User: Hi. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:39:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9676379776fae794c8d1f703b21","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Larry","last_name":"Institute","full_name":"Larry Institute","contact_id":"7441","email":"NO-EMAIL988@DUMMY.COM","orgname":"","bloc_notes_ac":"","extension":"","toronto_current_time":"2026-04-02T18:46:54-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9676379776fae794c8d1f703b21","X-RetellAI-SipTraceId":"call_9676379776fae794c8d1f703b21","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775662774445,"end_timestamp":1775662776806,"duration_ms":2361,"transcript":"User: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:39:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ae8851ee69355aa6d6856f1b4f5","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Gahagan","full_name":"Michelle Gahagan","contact_id":"5963","email":"NO-EMAIL206@DUMMY.com","orgname":"","bloc_notes_ac":"ATM Dec 1 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:39:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_00bc235f10c7344dd2d88006974","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"David","last_name":"Cooper","full_name":"David Cooper","contact_id":"5845","email":"NO-EMAIL475@DUMMY.com","orgname":"","bloc_notes_ac":"Dec 1 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-08 11:40:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f13cf99816c871ee3ffc1066030","call_type":"phone_call","agent_id":"agent_ab0fa2aefface61b8967aae1b7","agent_version":37,"agent_name":"ATM Webinar 3 HR","retell_llm_dynamic_variables":{"first_name":"Navdipak","last_name":"Kaur","full_name":"Navdipak Kaur","contact_id":"2395","email":"navdipak.kaur@ufv.ca","orgname":"","bloc_notes_ac":"Atm / 19 November 2025 No one by that 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