[2026-05-20 16:48:33] Webhook received: Contact ID 31417
[2026-05-20 16:48:33] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+15144313257",
    "retell_llm_dynamic_variables": {
        "first_name": "Gil",
        "last_name": "Testprofile",
        "full_name": "Gil Testprofile",
        "contact_id": "31417",
        "email": "payam@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "CAND",
        "bloc_notes_ac": "2026 Feb 13 contact forgot to renew, sent application email to two addresses, confirmed receipt, completed survey\n2026 Feb 13 contact declined renewal due to sponsorship stopped but agreed to self-sponsor and renewal application sent\n2026 Feb 24 - Contact Gilles declined to renew and refused survey participation - NPI#\n2026 Feb 24 - Contact answered, corrected name pronunciation multiple times, call ended early - NPI#\n2026 Feb 24 contact declined to participate in survey and ended call - NPI#\n2026 Feb 24 call ended abruptly after name pronunciation corrections\n2026 Apr 13 contact interested in renewal, asked about PCP exam, email sent - NPI# 31417\n2026 Apr 13 contact answered, interested in renewal, asked about designation reinstatement, withdrawal date confirmed\n2026 Apr 13 contact interested in renewal and asked about procedure and withdrawal date\n2026 Apr 13 contact open to renew and asked about designation reinstatement - email confirmed\n2026 Apr 13 contact open to renew, asked about reinstatement procedure, withdrawal date April 15, 2022 clarified\n2026 Apr 13 contact asked about reinstatement and corrected agent's date calculation error\n2026 Apr 13 contact wants to renew and sent the email - NPI# 31417\n2026 Apr 13 contact wants to renew and sent the email - NPI# 31417\n2026 Apr 14 call reached a gatekeeper who said Gil was not available, no message left\n2026 Apr 14 call initiated but ended after initial greeting\n2026 Apr 14 contact reached after gatekeeper, interested in reinstating designation, questioned withdrawal date\n2026 Apr 14 contact interested in renewing and regaining designation, withdrawal date April 15, 2022\n2026 Apr 14 contact answered, interested in renewal and designation status discussed\n2026 Apr 14 contact answered, interested in renewing, asked about designation reinstatement, withdrawal date provided\n2026 Apr 14 contact understands designation re-enrollment process and email sent - NPI# 31417\n2026 Apr 14 contact forgot to renew, sent renewal email, answered survey - NPI# 31417\n2026 Apr 14 call ended; Gil not available, no callback time provided\n2026 Apr 14 contact forgot to renew, renewal email sent, completed survey - NPI# not provided\n2026 Apr 14 contact not Gil, callback scheduled for 3:00 PM\n2026 Apr 14 contact informed Gil no longer works there, no new contact info available\n2026 Apr 14 contact requested callback in an hour, no discussion on renewal - NPI# not provided\n2026 Apr 14 brief call, contact busy, no callback time given\n2026 Apr 14 contact forgot to renew, requested renewal email sent, completed survey - NPI# 31417\n2026 Apr 14 contact unaware of membership lapse, provided NPI ID LB2506798, issue forwarded for follow-up.\n2026 Apr 14 contact declined renewal, asked about designation, email sent with procedure - NPI# not provided\n2026 Apr 14 call reached voicemail",
        "number_of_passed_courses": "",
        "extension": "",
        "province": "",
        "toronto_current_time": "2026-05-20T16:48:34-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2025-04-15",
        "paid_thru": "",
        "pcl_completion_date": "",
        "pf1_completion_date": "",
        "pf2_completion_date": "",
        "intro_to_accounting_completion_date": "",
        "pcl_status": "",
        "pf1_status": "",
        "pf2_status": "",
        "intro_to_accounting_status": "",
        "pcp_we": "",
        "pcl_completion_duration": ""
    },
    "override_agent_id": "agent_7b7787717541cb35316ed192b0"
}

[2026-05-20 16:48:33] Added to queue. Total in queue: 2