======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 08:32:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0b217ca84a4fe8e84f0b199a7f4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Olusegun","last_name":"Onabanjo","full_name":"Olusegun Onabanjo","contact_id":"39643","email":"onabanjo23@yahoo.com","orgname":"","member_type":"PRO","bloc_notes_ac":"June 30 2025 Survey completed . 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I’ll hold.","words":[{"word":"Thank ","start":24.583636474609374,"end":24.858181884765624},{"word":"you. ","start":24.858181884765624,"end":25.237272705078126},{"word":"I’ll ","start":25.288568115234376,"end":25.478568115234374},{"word":"hold.","start":25.478568115234374,"end":25.92220458984375}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":0.366,"end":1.086}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.147363525390625,"end":1.484636474609375}],"metadata":{"response_id":0}},{"role":"user","content":"If you record your name and reason for calling, I'll see if this person is available. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 09:40:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1c53a74efab2d704d21443ca379","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Adeel","last_name":"Abbasi","full_name":"Adeel Abbasi","contact_id":"43142","email":"adeel_a_abbasi@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN / 30 September 2025 she works only in the afternoon","number_of_passed_courses":"4","extension":"2719","province":"ON","toronto_current_time":"2026-05-12T09:39:14-04:00","called_by":"","cancel_date":"2025-09-03","corp_cancel_date":"","paid_thru":"2025-06-30","company_paid_thru":"","the_withdrawal_date":"2025-09-03","the_withdrawal_duration":"8 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Skip Logic Accuracy is 100% since the call ended correctly upon learning the contact was unavailable. Verbatim Survey Compliance is 0% as no survey was conducted. Mandatory Phrase Detection is No because none of the required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9058,9618,9631,9090],"average":9349.25,"num_requests":4},"tool_calls":[],"from_number":"+14375242727","to_number":"+19056700057","direction":"outbound"},"event_timestamp":1778593230399} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 43142 CALL ID: call_1c53a74efab2d704d21443ca379 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-09-05T13:22:30-05:00","email":"adeel_a_abbasi@hotmail.com","phone":"9056700057","firstName":"Adeel","lastName":"Abbasi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"ce47c2ddbaf3429959e83b42eb2d4b96","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T08:40:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-05 13:22:30","updated_utc_timestamp":"2026-05-12 08:40:32","created_timestamp":"2025-09-05 13:22:30","updated_timestamp":"2026-05-12 08:40:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 09:40:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_242333e7e13a4d4b2d92babbb80","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Adam","last_name":"Saylor","full_name":"Adam Saylor","contact_id":"39734","email":"adamdsaylor@yahoo.ca","orgname":"Canada Revenue Agency","member_type":"PRO","bloc_notes_ac":"June 30 2025 no answer\r\nSept 9 2025 vm","number_of_passed_courses":"4","extension":"230","province":"ON","toronto_current_time":"2026-05-12T09:39:14-04:00","called_by":"","cancel_date":"2024-05-02","corp_cancel_date":"","paid_thru":"2024-02-29","company_paid_thru":"","the_withdrawal_date":"2024-05-02","the_withdrawal_duration":"2 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 09:41:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_758a239766c85a535837adcb0d3","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Melissa","last_name":"Rowland","full_name":"Melissa Rowland","contact_id":"31274","email":"1021melissa@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"April 16 2025 vm\r\nApril 30 2025 vm\r\nMay 7 2025 vm\r\nJuly 14 2025 vm\r\nLN Sept 23 2025 vm","number_of_passed_courses":"2","extension":"","province":"ON","toronto_current_time":"2026-05-12T09:39:16-04:00","called_by":"","cancel_date":"2025-04-02","corp_cancel_date":"","paid_thru":"2025-01-31","company_paid_thru":"","the_withdrawal_date":"2025-04-02","the_withdrawal_duration":"1 year and 1 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Have a good day and goodbye.","words":[{"word":"Thank ","start":45.64754541015625,"end":45.87936352539062},{"word":"you ","start":45.87936352539062,"end":45.984818115234376},{"word":"for ","start":45.984818115234376,"end":46.1120908203125},{"word":"your ","start":46.1120908203125,"end":46.259363525390626},{"word":"time ","start":46.259363525390626,"end":46.5020908203125},{"word":"today. 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hi.","start":5.97454541015625,"end":6.523636474609375},{"word":"My ","start":6.536117431640625,"end":6.66248095703125},{"word":"name ","start":6.66248095703125,"end":6.79975390625},{"word":"is ","start":6.79975390625,"end":6.89429931640625},{"word":"Ellen, ","start":6.89429931640625,"end":7.1688447265625},{"word":"and ","start":7.1688447265625,"end":7.285208251953125},{"word":"I’m ","start":7.285208251953125,"end":7.411572021484375},{"word":"calling ","start":7.411572021484375,"end":7.697026611328125},{"word":"on ","start":7.697026611328125,"end":7.80248095703125},{"word":"behalf ","start":7.80248095703125,"end":8.171572021484375},{"word":"of ","start":8.171572021484375,"end":8.267026611328125},{"word":"the ","start":8.267026611328125,"end":8.361572021484376},{"word":"National ","start":8.361572021484376,"end":8.79429931640625},{"word":"Payroll ","start":8.79429931640625,"end":9.15339013671875},{"word":"Institute, ","start":9.15339013671875,"end":9.74429931640625},{"word":"NPI. 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","words":[{"word":"Not ","start":22.971998999999997,"end":23.291998999999997},{"word":"really. ","start":23.291998999999997,"end":23.451998}]},{"role":"agent","content":"No problem. Can you tell me in one sentence why you are not interested in renewing your NPI membership?","words":[{"word":"No ","start":25.386272705078124,"end":25.576272705078125},{"word":"problem. 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16 2025 vm\r\nApril 30 2025 vm\r\nMay 7 2025 vm\r\nJuly 14 2025 vm\r\nLN Sept 23 2025 vm\n2026 May 12 contact refused to renew membership, no survey completed","cdate":"2025-05-08T16:28:02-05:00","udate":"2026-05-12T08:41:24-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/479451\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/479451\/field"},"owner":"31274","id":"479451"}} FIELD 52 → HTTP 201 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FIELD 2 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:18:47-05:00","email":"1021melissa@gmail.com","phone":"9054648704","firstName":"Melissa","lastName":"Rowland","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"4b8b9a4d9b18334d9174a4ff47e38c1a","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-04-14T08:38:27-05:00","udate":"2026-05-12T08:41:25-05:00","edate":"2026-04-09T12:43:20-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-12 14:18:47","updated_utc_timestamp":"2026-05-12 08:41:25","created_timestamp":"2025-03-12 14:18:47","updated_timestamp":"2026-05-12 08:41:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 09:53:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_755e45f8919361dc8d243daab64","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amelia","last_name":"Volante-Coore","full_name":"Amelia Volante-Coore","contact_id":"39448","email":"acoore630@gmail.com","orgname":"Romco Corp.","member_type":"PRO","bloc_notes_ac":"June 25 2025 vm\r\nSept 9 2025 vm\n2026 May 12 call reached voicemail of Emilia Volante, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 10:32:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ac0bae7ebcf8f15acea7a37dfe3","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Kristina","last_name":"Forsyth","full_name":"Kristina Forsyth","contact_id":"44522","email":"bergenkristina@gmail.com","orgname":"Ledingham GM","member_type":"PRO","bloc_notes_ac":"LN / 04 December 2025 VM\n2026 May 11 call reached voicemail, message left\n2026 May 11 callback scheduled for 2026-05-12 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:02:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9015295d0da098a270316b022aa","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Annette","last_name":"McCallum","full_name":"Annette McCallum","contact_id":"47912","email":"abmccallum@outlook.com","orgname":"Converge Condo 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FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2026-03-04T14:13:11-06:00","email":"abmccallum@outlook.com","phone":"","firstName":"Annette","lastName":"McCallum","orgid":"27139","orgname":"Converge Condo Management","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"ea24d98097f2df1f32c6e9824ed0fb9f","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:02:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-04 14:13:11","updated_utc_timestamp":"2026-05-12 10:02:40","created_timestamp":"2026-03-04 14:13:11","updated_timestamp":"2026-05-12 10:02:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2026-03-04T14:13:11-06:00","email":"abmccallum@outlook.com","phone":"","firstName":"Annette","lastName":"McCallum","orgid":"27139","orgname":"Converge Condo Management","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"ea24d98097f2df1f32c6e9824ed0fb9f","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:02:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-04 14:13:11","updated_utc_timestamp":"2026-05-12 10:02:40","created_timestamp":"2026-03-04 14:13:11","updated_timestamp":"2026-05-12 10:02:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 349 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:56-05:00","email":"alicia.yu@tehn.ca","phone":"4164696441","firstName":"Junxia","lastName":"Yu","orgid":"22788","orgname":"Toronto East General Hospital","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"063bedd1e43cd55daafab94729608e6c","socialdata_lastcheck":null,"email_local":"","email_domain":"tehn.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:28:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:56","updated_utc_timestamp":"2026-05-12 10:28:15","created_timestamp":"2025-05-05 11:47:56","updated_timestamp":"2026-05-12 10:28:15","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:28:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a1f875c48a9e32d856a7df9c9c8","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alla","last_name":"Galaxidas","full_name":"Alla Galaxidas","contact_id":"8967","email":"allaprokhorova@yahoo.com","orgname":"","member_type":"PRO","bloc_notes_ac":"11 March 2025 VM\r\n19 March 2025 VM\r\n01 April 2025 VM\r\n08 April 2025 VM\r\n22 April 2025 VM\r\n30 April 2025 VM\r\n05 September 2025 VM\r\nLN / 10 December 2025 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","start":1.545,"end":2.105}]},{"role":"agent","content":"may I please speak with ","words":[{"word":"may ","start":1.4650908203125,"end":1.592363525390625},{"word":"I ","start":1.592363525390625,"end":1.6550908203125},{"word":"please ","start":1.6550908203125,"end":1.856},{"word":"speak ","start":1.856,"end":2.046},{"word":"with ","start":2.046,"end":2.2150908203125}],"metadata":{"response_id":0}},{"role":"user","content":"I'm not available. ","words":[{"word":"I'm ","start":2.105,"end":2.4249999},{"word":"not ","start":2.4249999,"end":2.585},{"word":"available. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:28:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b5ed2c3d5c0bf4af4fc497e7fd7","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Heaton","full_name":"Andrea Heaton","contact_id":"44513","email":"alh72@live.ca","orgname":"CTS Canadian Career College - Sudbury","member_type":"PRO","bloc_notes_ac":"LN / 04 December 2025 VM","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-12T11:27:34-04:00","called_by":"","cancel_date":"2025-12-02","corp_cancel_date":"","paid_thru":"2025-09-30","company_paid_thru":"","the_withdrawal_date":"2025-12-02","the_withdrawal_duration":"5 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:28:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_18343eb89344abbb57f6ec3a9de","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Albino","last_name":"Acosta","full_name":"Albino Acosta","contact_id":"49232","email":"alvin_071375@yahoo.com","orgname":"ALA FINANCIAL SERVICES INC.","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-12T11:27:34-04:00","called_by":"","cancel_date":"2026-05-02","corp_cancel_date":"","paid_thru":"2026-02-28","company_paid_thru":"","the_withdrawal_date":"2026-05-02","the_withdrawal_duration":"10 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Skip Logic Accuracy is 100% because no survey or email was sent, so no branching errors. Verbatim Survey Compliance is 100% as no survey questions were asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:28:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ae7b22d29f7a21b25d75178d8cd","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amancia","last_name":"Flores","full_name":"Amancia Flores","contact_id":"40088","email":"amanciaflores@gmail.com","orgname":"DHL - Global Business Service","member_type":"PRO","bloc_notes_ac":"July 4 2025 vm\r\nLN / 06 October 2025 VM","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-12T11:27:34-04:00","called_by":"","cancel_date":"2024-10-02","corp_cancel_date":"","paid_thru":"2024-07-31","company_paid_thru":"","the_withdrawal_date":"2024-10-02","the_withdrawal_duration":"1 year and 7 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Mandatory Phrase Detection is No because none of the required phrases were present in the voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9048],"average":9048,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19052836825","direction":"outbound"},"event_timestamp":1778599736767} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 40088 CALL ID: call_ae7b22d29f7a21b25d75178d8cd EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:35-05:00","email":"amanciaflores@gmail.com","phone":"9052836825","firstName":"Amancia","lastName":"Flores","orgid":"22751","orgname":"DHL - Global Business Service","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1b60a20a082c96991edbe07bc46c3d66","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:28:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:35","updated_utc_timestamp":"2026-05-12 10:28:57","created_timestamp":"2025-05-05 11:47:35","updated_timestamp":"2026-05-12 10:28:57","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40088\/automationEntryCounts"},"id":"40088","organization":"22751"}],"fieldValue":{"contact":"40088","field":"310","value":"The call was an outbound attempt to reach Nancy Flores but went to voicemail.","cdate":"2026-05-12T10:28:57-05:00","udate":"2026-05-12T10:28:57-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170943\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170943\/field"},"owner":"40088","id":"1170943"}} FIELD 311 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:35-05:00","email":"amanciaflores@gmail.com","phone":"9052836825","firstName":"Amancia","lastName":"Flores","orgid":"22751","orgname":"DHL - 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:29:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_67fbca72b3d24265fb067b52962","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Adriana","last_name":"Gonzalez","full_name":"Adriana Gonzalez","contact_id":"39253","email":"adrimg4@hotmail.com","orgname":"Hilton Garden Inn Toronto Airport Mississauga","member_type":"PRO","bloc_notes_ac":"June 25 2025 call back in the afternoon and ask f","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-12T11:27:34-04:00","called_by":"","cancel_date":"2024-11-02","corp_cancel_date":"","paid_thru":"2024-08-31","company_paid_thru":"","the_withdrawal_date":"2024-11-02","the_withdrawal_duration":"1 year and 6 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Mandatory Phrase Detection is No because none of the required phrases were detected due to the call reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9036,9034,9044,9789,9777],"average":9336,"num_requests":5},"tool_calls":[{"tool_call_id":"d6cc341ebe251abb","name":"press_digit","type":"press_digit","start_time_sec":8.25,"latency_ms":0.9999999999994458,"success":true}],"from_number":"+14375242727","to_number":"+19053611420","direction":"outbound"},"event_timestamp":1778599747435} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 39253 CALL ID: call_67fbca72b3d24265fb067b52962 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:46:21-05:00","email":"adrimg4@hotmail.com","phone":"9053611420","firstName":"Adriana","lastName":"Gonzalez","orgid":"22493","orgname":"Hilton Garden Inn Toronto Airport Mississauga","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"927526342559f9224cbbde2d00dc1520","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:29:07-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:21","updated_utc_timestamp":"2026-05-12 10:29:07","created_timestamp":"2025-05-05 11:46:21","updated_timestamp":"2026-05-12 10:29:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/automationEntryCounts"},"id":"39253","organization":"22493"}],"fieldValue":{"contact":"39253","field":"310","value":"The call reached a voicemail system and no human was spoken to. 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39253\/automationEntryCounts"},"id":"39253","organization":"22493"}],"fieldValue":{"contact":"39253","field":"311","value":"Voicemail 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:46:21-05:00","email":"adrimg4@hotmail.com","phone":"9053611420","firstName":"Adriana","lastName":"Gonzalez","orgid":"22493","orgname":"Hilton Garden Inn Toronto Airport Mississauga","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"927526342559f9224cbbde2d00dc1520","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:29:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:21","updated_utc_timestamp":"2026-05-12 10:29:08","created_timestamp":"2025-05-05 11:46:21","updated_timestamp":"2026-05-12 10:29:08","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:46:21-05:00","email":"adrimg4@hotmail.com","phone":"9053611420","firstName":"Adriana","lastName":"Gonzalez","orgid":"22493","orgname":"Hilton Garden Inn Toronto Airport Mississauga","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"927526342559f9224cbbde2d00dc1520","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:29:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:21","updated_utc_timestamp":"2026-05-12 10:29:09","created_timestamp":"2025-05-05 11:46:21","updated_timestamp":"2026-05-12 10:29:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:29:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c0cd9663cd8061006bcd66d6a4d","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amedeo","last_name":"Vidaic","full_name":"Amedeo Vidaic","contact_id":"38410","email":"amedeo_ernie@hotmail.com","orgname":"Acco Brands","member_type":"PRO","bloc_notes_ac":"June 18 2025 No one by the name Amedeo there","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-12T11:27:35-04:00","called_by":"","cancel_date":"2024-03-02","corp_cancel_date":"","paid_thru":"2023-12-31","company_paid_thru":"","the_withdrawal_date":"2024-03-02","the_withdrawal_duration":"2 years and 2 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:29:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_65e1fd53035ff324bc9cfd14ef1","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alice","last_name":"Trino","full_name":"Alice Trino","contact_id":"8937","email":"alicejdt@yahoo.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 11 2025 vm\r\nMar 18 2025 survey completed","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-12T11:27:34-04:00","called_by":"","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 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But I'm busy right now. Can you call me back? ","words":[{"word":"Okay. ","start":21.338,"end":21.657999},{"word":"But ","start":21.657999,"end":21.817999},{"word":"I'm ","start":21.817999,"end":22.057999},{"word":"busy ","start":22.057999,"end":22.378},{"word":"right ","start":22.378,"end":22.698},{"word":"now. ","start":22.698,"end":23.098},{"word":"Can ","start":23.258,"end":23.577999000000002},{"word":"you ","start":23.577999000000002,"end":23.737999},{"word":"call ","start":23.737999,"end":23.977999},{"word":"me ","start":23.977999,"end":24.297998},{"word":"back? ","start":24.297998,"end":24.538}]},{"role":"user","content":"Next time? Is that okay? ","words":[{"word":"Next ","start":24.978,"end":25.378},{"word":"time? ","start":25.378,"end":25.698},{"word":"Is ","start":26.118,"end":26.358},{"word":"that ","start":26.358,"end":26.518},{"word":"okay? ","start":26.518,"end":26.838}]},{"role":"agent","content":"Of course, I understand. 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I finish working. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:30:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b323e8c79a76e7cd6060ef929f6","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ana","last_name":"Dumitrel","full_name":"Ana Dumitrel","contact_id":"9061","email":"anadumitrel@ymail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 11 2025 number not in service","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-12T11:27:35-04:00","called_by":"","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 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You've reached the general mailbox of the mortgage center Durham. ","words":[{"word":"Hello. ","start":58.483003000000004,"end":58.803003000000004},{"word":"You've ","start":58.803003000000004,"end":58.963002},{"word":"reached ","start":58.963002,"end":59.12300200000001},{"word":"the ","start":59.133,"end":59.37300200000001},{"word":"general ","start":59.37300200000001,"end":59.693002},{"word":"mailbox ","start":59.693002,"end":60.093},{"word":"of ","start":60.093,"end":60.333000000000006},{"word":"the ","start":60.333000000000006,"end":60.413000000000004},{"word":"mortgage ","start":60.413000000000004,"end":60.733000000000004},{"word":"center ","start":60.733000000000004,"end":61.053000000000004},{"word":"Durham. ","start":61.053000000000004,"end":61.37300200000001}]}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling the Mortgage Center Durham. If you know the extension of the person you are calling, please enter it now. 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I’ll stay on the line and wait to speak with a representative.","words":[{"word":"Thank ","start":64.66963647460938,"end":64.89145458984375},{"word":"you ","start":64.89145458984375,"end":64.9869091796875},{"word":"for ","start":64.9869091796875,"end":65.10236352539063},{"word":"letting ","start":65.10236352539063,"end":65.356},{"word":"me ","start":65.356,"end":65.45054541015625},{"word":"know.","start":65.45054541015625,"end":65.86236352539062},{"word":" I’ll ","start":65.90331811523437,"end":66.09331811523438},{"word":"stay ","start":66.09331811523438,"end":66.2405908203125},{"word":"on ","start":66.2405908203125,"end":66.33604541015625},{"word":"the ","start":66.33604541015625,"end":66.4415},{"word":"line ","start":66.4415,"end":66.68422729492187},{"word":"and ","start":66.68422729492187,"end":66.78968188476563},{"word":"wait ","start":66.78968188476563,"end":66.97968188476563},{"word":"to ","start":66.97968188476563,"end":67.08513647460937},{"word":"speak ","start":67.08513647460937,"end":67.30695458984376},{"word":"with ","start":67.30695458984376,"end":67.43331811523437},{"word":"a ","start":67.43331811523437,"end":67.50786352539062},{"word":"representative.","start":67.50786352539062,"end":68.40422729492188}],"metadata":{"response_id":3}},{"role":"user","content":"You for calling Peel Region. This is Peter. How may I assist you? ","words":[{"word":"You ","start":70.462,"end":70.70200000000001},{"word":"for ","start":70.70200000000001,"end":70.862004},{"word":"calling ","start":70.862004,"end":71.022},{"word":"Peel ","start":71.022,"end":71.262},{"word":"Region. ","start":71.262,"end":71.662},{"word":"This ","start":71.662,"end":71.742},{"word":"is ","start":71.742,"end":71.902},{"word":"Peter. ","start":71.902,"end":72.06200000000001},{"word":"How ","start":72.06200000000001,"end":72.22200000000001},{"word":"may ","start":72.22200000000001,"end":72.302},{"word":"I ","start":72.302,"end":72.382},{"word":"assist ","start":72.382,"end":72.542004},{"word":"you? ","start":72.542004,"end":72.70200000000001}]},{"role":"agent","content":"Hello, Peter. May I please speak with Alyssa Mohammed?","words":[{"word":"Hello, ","start":74.02745458984376,"end":74.34381811523437},{"word":"Peter. ","start":74.34381811523437,"end":74.80836352539062},{"word":"May ","start":74.86085986328125,"end":75.01995068359375},{"word":"I ","start":75.01995068359375,"end":75.08267797851562},{"word":"please ","start":75.08267797851562,"end":75.29358715820312},{"word":"speak ","start":75.29358715820312,"end":75.48358715820312},{"word":"with ","start":75.48358715820312,"end":75.64267797851562},{"word":"Alyssa ","start":75.64267797851562,"end":75.94813256835937},{"word":"Mohammed?","start":75.94813256835937,"end":76.54995068359375}],"metadata":{"response_id":4}},{"role":"user","content":"I will check for you if she's what her extension is. ","words":[{"word":"I ","start":80.45200000000001,"end":80.772},{"word":"will ","start":80.772,"end":81.012},{"word":"check ","start":81.012,"end":81.33200000000001},{"word":"for ","start":81.33200000000001,"end":81.652},{"word":"you ","start":81.652,"end":82.132},{"word":"if ","start":82.132,"end":82.53199500000001},{"word":"she's ","start":82.53199500000001,"end":82.851994},{"word":"what ","start":83.382,"end":83.622},{"word":"her ","start":83.622,"end":83.78200000000001},{"word":"extension ","start":83.78200000000001,"end":84.102},{"word":"is. ","start":84.102,"end":84.262}]},{"role":"agent","content":"Thank you, Peter. I appreciate your help.","words":[{"word":"Thank ","start":86.34254541015625,"end":86.58527270507813},{"word":"you, ","start":86.58527270507813,"end":86.71163647460938},{"word":"Peter. 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I'll place you on hold and transfer you. ","words":[{"word":"At ","start":105.251996,"end":105.571995},{"word":"two ","start":105.571995,"end":105.81200000000001},{"word":"zero ","start":105.81200000000001,"end":106.052},{"word":"seven ","start":106.122,"end":106.522},{"word":"four. ","start":106.522,"end":106.92200000000001},{"word":"I'll ","start":106.92200000000001,"end":107.162},{"word":"place ","start":107.162,"end":107.321995},{"word":"you ","start":107.321995,"end":107.482},{"word":"on ","start":107.482,"end":107.56200000000001},{"word":"hold ","start":107.56200000000001,"end":107.72200000000001},{"word":"and ","start":107.72200000000001,"end":107.882},{"word":"transfer ","start":107.882,"end":108.28199500000001},{"word":"you. ","start":108.28199500000001,"end":108.44200000000001}]},{"role":"agent","content":"Thank you very much, Peter. I appreciate your assistance.","words":[{"word":"Thank ","start":109.91763647460938,"end":110.18218188476563},{"word":"you ","start":110.18218188476563,"end":110.30854541015626},{"word":"very ","start":110.30854541015626,"end":110.48763647460937},{"word":"much, ","start":110.48763647460937,"end":110.69854541015626},{"word":"Peter. ","start":110.69854541015626,"end":111.23763647460937},{"word":"I ","start":111.28965161132813,"end":111.40601513671875},{"word":"appreciate ","start":111.40601513671875,"end":111.85965161132812},{"word":"your ","start":111.85965161132812,"end":111.98692431640625},{"word":"assistance.","start":111.98692431640625,"end":112.72510595703125}],"metadata":{"response_id":7}},{"role":"user","content":"Okay. Please hold while I transfer you, and thank you for calling Peel Region. Okay? Bye bye. ","words":[{"word":"Okay. 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","start":125.22200000000001,"end":125.461995}]},{"role":"agent","content":"Thank you, Peter.Have a great day.","words":[{"word":"Thank ","start":126.63672729492187,"end":126.91127270507812},{"word":"you, ","start":126.91127270507812,"end":127.03763647460937},{"word":"Peter.","start":127.03763647460937,"end":127.5130908203125},{"word":"Have ","start":127.54565161132813,"end":127.73565161132812},{"word":"a ","start":127.73565161132812,"end":127.79928784179687},{"word":"great ","start":127.79928784179687,"end":128.02110595703124},{"word":"day.","start":128.02110595703124,"end":128.5174697265625}],"metadata":{"response_id":12}},{"role":"agent","content":"Hello, just checking in—am I speaking with Alyssa Mohammed?","words":[{"word":"Hello, ","start":139.91445458984376,"end":140.41081811523438},{"word":"just ","start":140.41081811523438,"end":140.62172729492187},{"word":"checking ","start":140.62172729492187,"end":140.9699091796875},{"word":"in—am ","start":140.9699091796875,"end":141.5399091796875},{"word":"I ","start":141.5399091796875,"end":141.61354541015626},{"word":"speaking ","start":141.61354541015626,"end":141.95172729492188},{"word":"with ","start":141.95172729492188,"end":142.1099091796875},{"word":"Alyssa ","start":142.1099091796875,"end":142.38445458984376},{"word":"Mohammed?","start":142.38445458984376,"end":143.01718188476562}],"metadata":{"response_id":13}},{"role":"user","content":"The person you are trying to reach is currently unavailable. Please leave a message after the tone. ","words":[{"word":"The ","start":165.522,"end":165.84198999999998},{"word":"person ","start":165.84198999999998,"end":166.16199999999998},{"word":"you ","start":166.16199999999998,"end":166.32199},{"word":"are ","start":166.32199,"end":166.48199},{"word":"trying ","start":166.48199,"end":166.802},{"word":"to ","start":166.802,"end":166.96199},{"word":"reach ","start":166.96199,"end":167.202},{"word":"is ","start":167.202,"end":167.44199999999998},{"word":"currently ","start":167.44199999999998,"end":167.84198999999998},{"word":"unavailable. ","start":167.84198999999998,"end":168.48199},{"word":"Please ","start":169.582,"end":169.90198999999998},{"word":"leave ","start":169.90198999999998,"end":170.142},{"word":"a ","start":170.142,"end":170.302},{"word":"message ","start":170.302,"end":170.702},{"word":"after ","start":170.702,"end":171.022},{"word":"the ","start":171.022,"end":171.102},{"word":"tone. 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I’ll stay on the line and wait to speak with a representative.","words":[{"word":"Thank ","start":64.66963647460938,"end":64.89145458984375},{"word":"you ","start":64.89145458984375,"end":64.9869091796875},{"word":"for ","start":64.9869091796875,"end":65.10236352539063},{"word":"letting ","start":65.10236352539063,"end":65.356},{"word":"me ","start":65.356,"end":65.45054541015625},{"word":"know.","start":65.45054541015625,"end":65.86236352539062},{"word":" I’ll ","start":65.90331811523437,"end":66.09331811523438},{"word":"stay ","start":66.09331811523438,"end":66.2405908203125},{"word":"on ","start":66.2405908203125,"end":66.33604541015625},{"word":"the ","start":66.33604541015625,"end":66.4415},{"word":"line ","start":66.4415,"end":66.68422729492187},{"word":"and ","start":66.68422729492187,"end":66.78968188476563},{"word":"wait ","start":66.78968188476563,"end":66.97968188476563},{"word":"to ","start":66.97968188476563,"end":67.08513647460937},{"word":"speak ","start":67.08513647460937,"end":67.30695458984376},{"word":"with ","start":67.30695458984376,"end":67.43331811523437},{"word":"a ","start":67.43331811523437,"end":67.50786352539062},{"word":"representative.","start":67.50786352539062,"end":68.40422729492188}],"metadata":{"response_id":3}},{"role":"user","content":"You for calling Peel Region. This is Peter. How may I assist you? ","words":[{"word":"You ","start":70.462,"end":70.70200000000001},{"word":"for ","start":70.70200000000001,"end":70.862004},{"word":"calling ","start":70.862004,"end":71.022},{"word":"Peel ","start":71.022,"end":71.262},{"word":"Region. ","start":71.262,"end":71.662},{"word":"This ","start":71.662,"end":71.742},{"word":"is ","start":71.742,"end":71.902},{"word":"Peter. ","start":71.902,"end":72.06200000000001},{"word":"How ","start":72.06200000000001,"end":72.22200000000001},{"word":"may ","start":72.22200000000001,"end":72.302},{"word":"I ","start":72.302,"end":72.382},{"word":"assist ","start":72.382,"end":72.542004},{"word":"you? ","start":72.542004,"end":72.70200000000001}]},{"role":"agent","content":"Hello, Peter. May I please speak with Alyssa Mohammed?","words":[{"word":"Hello, ","start":74.02745458984376,"end":74.34381811523437},{"word":"Peter. ","start":74.34381811523437,"end":74.80836352539062},{"word":"May ","start":74.86085986328125,"end":75.01995068359375},{"word":"I ","start":75.01995068359375,"end":75.08267797851562},{"word":"please ","start":75.08267797851562,"end":75.29358715820312},{"word":"speak ","start":75.29358715820312,"end":75.48358715820312},{"word":"with ","start":75.48358715820312,"end":75.64267797851562},{"word":"Alyssa ","start":75.64267797851562,"end":75.94813256835937},{"word":"Mohammed?","start":75.94813256835937,"end":76.54995068359375}],"metadata":{"response_id":4}},{"role":"user","content":"I will check for you if she's what her extension is. ","words":[{"word":"I ","start":80.45200000000001,"end":80.772},{"word":"will ","start":80.772,"end":81.012},{"word":"check ","start":81.012,"end":81.33200000000001},{"word":"for ","start":81.33200000000001,"end":81.652},{"word":"you ","start":81.652,"end":82.132},{"word":"if ","start":82.132,"end":82.53199500000001},{"word":"she's ","start":82.53199500000001,"end":82.851994},{"word":"what ","start":83.382,"end":83.622},{"word":"her ","start":83.622,"end":83.78200000000001},{"word":"extension ","start":83.78200000000001,"end":84.102},{"word":"is. ","start":84.102,"end":84.262}]},{"role":"agent","content":"Thank you, Peter. I appreciate your help.","words":[{"word":"Thank ","start":86.34254541015625,"end":86.58527270507813},{"word":"you, ","start":86.58527270507813,"end":86.71163647460938},{"word":"Peter. 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I'll place you on hold and transfer you. ","words":[{"word":"At ","start":105.251996,"end":105.571995},{"word":"two ","start":105.571995,"end":105.81200000000001},{"word":"zero ","start":105.81200000000001,"end":106.052},{"word":"seven ","start":106.122,"end":106.522},{"word":"four. ","start":106.522,"end":106.92200000000001},{"word":"I'll ","start":106.92200000000001,"end":107.162},{"word":"place ","start":107.162,"end":107.321995},{"word":"you ","start":107.321995,"end":107.482},{"word":"on ","start":107.482,"end":107.56200000000001},{"word":"hold ","start":107.56200000000001,"end":107.72200000000001},{"word":"and ","start":107.72200000000001,"end":107.882},{"word":"transfer ","start":107.882,"end":108.28199500000001},{"word":"you. ","start":108.28199500000001,"end":108.44200000000001}]},{"role":"agent","content":"Thank you very much, Peter. I appreciate your assistance.","words":[{"word":"Thank ","start":109.91763647460938,"end":110.18218188476563},{"word":"you ","start":110.18218188476563,"end":110.30854541015626},{"word":"very ","start":110.30854541015626,"end":110.48763647460937},{"word":"much, ","start":110.48763647460937,"end":110.69854541015626},{"word":"Peter. ","start":110.69854541015626,"end":111.23763647460937},{"word":"I ","start":111.28965161132813,"end":111.40601513671875},{"word":"appreciate ","start":111.40601513671875,"end":111.85965161132812},{"word":"your ","start":111.85965161132812,"end":111.98692431640625},{"word":"assistance.","start":111.98692431640625,"end":112.72510595703125}],"metadata":{"response_id":7}},{"role":"user","content":"Okay. Please hold while I transfer you, and thank you for calling Peel Region. Okay? Bye bye. ","words":[{"word":"Okay. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:31:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d36163d6f40e2b78c449eec158b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Anna","last_name":"Jankowski","full_name":"Anna Jankowski","contact_id":"39102","email":"aniaj13@hotmail.com","orgname":"State Group","member_type":"PRO","bloc_notes_ac":"June 23 2025 She said she took courses and stop because she is sick","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-12T11:27:35-04:00","called_by":"","cancel_date":"2024-03-02","corp_cancel_date":"","paid_thru":"2023-12-31","company_paid_thru":"","the_withdrawal_date":"2024-03-02","the_withdrawal_duration":"2 years and 2 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Do you happen to have their new contact information?\nUser: Actually, no. \nAgent: Thank you for your help, and \nUser: Regarding what? \nAgent: I \nUser: Three? \nAgent: was calling on behalf of the National Payroll Institute, NPI, about Anan’s previous membership. Thank you again for your assistance, and goodbye.\nUser: Alright. Bye. \nAgent: Thank you for your \nUser: Thank you for your time. \n","transcript_object":[{"role":"user","content":"Good morning. Extra Tech. How may I help you? ","words":[{"word":"Good ","start":0.62599996,"end":0.866},{"word":"morning. ","start":0.866,"end":1.1059999},{"word":"Extra ","start":1.1059999,"end":1.3459999},{"word":"Tech. ","start":1.3459999,"end":1.666},{"word":"How ","start":1.666,"end":1.7459999},{"word":"may ","start":1.7459999,"end":1.906},{"word":"I ","start":1.906,"end":1.9859999},{"word":"help ","start":1.9859999,"end":2.066},{"word":"you? ","start":2.066,"end":2.2259998}]},{"role":"agent","content":"Good morning. 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May I speak with Anan, please?","words":[{"word":"name ","start":11.097636474609375,"end":11.245818115234375},{"word":"is ","start":11.245818115234375,"end":11.372181884765626},{"word":"Ellen, ","start":11.372181884765626,"end":11.7949091796875},{"word":"calling ","start":11.7949091796875,"end":12.111272705078125},{"word":"on ","start":12.111272705078125,"end":12.216727294921874},{"word":"behalf ","start":12.216727294921874,"end":12.5230908203125},{"word":"of ","start":12.5230908203125,"end":12.596727294921875},{"word":"the ","start":12.596727294921875,"end":12.691272705078125},{"word":"National ","start":12.691272705078125,"end":13.02945458984375},{"word":"Payroll ","start":13.02945458984375,"end":13.40945458984375},{"word":"Institute, ","start":13.40945458984375,"end":13.8949091796875},{"word":"NPI.","start":13.8949091796875,"end":14.591272705078126},{"word":" May ","start":14.6189091796875,"end":14.829818115234374},{"word":"I ","start":14.829818115234374,"end":14.914363525390625},{"word":"speak ","start":14.914363525390625,"end":15.1570908203125},{"word":"with ","start":15.1570908203125,"end":15.3370908203125},{"word":"Anan, ","start":15.3370908203125,"end":15.685272705078125},{"word":"please?","start":15.685272705078125,"end":16.2870908203125}],"metadata":{"response_id":7}},{"role":"user","content":"Hello? We don't have any hello in here. This is ExpertX Financial Service. ","words":[{"word":"Hello? ","start":17.506,"end":17.986},{"word":"We ","start":17.986,"end":18.145999},{"word":"don't ","start":18.145999,"end":18.386},{"word":"have ","start":18.386,"end":18.546},{"word":"any ","start":18.546,"end":18.786},{"word":"hello ","start":18.786,"end":19.105999999999998},{"word":"in ","start":19.105999999999998,"end":19.346},{"word":"here. ","start":19.346,"end":19.506},{"word":"This ","start":20.315999,"end":20.635998999999998},{"word":"is ","start":20.635998999999998,"end":20.795999},{"word":"ExpertX ","start":20.795999,"end":21.436},{"word":"Financial ","start":21.436,"end":21.836},{"word":"Service. ","start":21.836,"end":22.236}]},{"role":"agent","content":"Thank you for letting me know. Could you please confirm if Anan Mousa is available at this number?","words":[{"word":"Thank ","start":24.13754541015625,"end":24.380272705078124},{"word":"you ","start":24.380272705078124,"end":24.496636474609375},{"word":"for ","start":24.496636474609375,"end":24.623},{"word":"letting ","start":24.623,"end":24.8339091796875},{"word":"me ","start":24.8339091796875,"end":24.929363525390624},{"word":"know.","start":24.929363525390624,"end":25.319363525390624},{"word":" Could ","start":25.37323486328125,"end":25.56323486328125},{"word":"you ","start":25.56323486328125,"end":25.669598388671876},{"word":"please ","start":25.669598388671876,"end":25.901416748046874},{"word":"confirm ","start":25.901416748046874,"end":26.355052978515626},{"word":"if ","start":26.355052978515626,"end":26.555962158203126},{"word":"Anan ","start":26.555962158203126,"end":26.89323486328125},{"word":"Mousa ","start":26.89323486328125,"end":27.26323486328125},{"word":"is ","start":27.26323486328125,"end":27.378689453125},{"word":"available ","start":27.378689453125,"end":27.85414404296875},{"word":"at ","start":27.85414404296875,"end":27.959598388671875},{"word":"this ","start":27.959598388671875,"end":28.128689453125},{"word":"number?","start":28.128689453125,"end":28.62414404296875}],"metadata":{"response_id":9}},{"role":"user","content":"Let me transfer the line to the Jalal. Hold on, please. ","words":[{"word":"Let ","start":34.056003000000004,"end":34.37600200000001},{"word":"me ","start":34.37600200000001,"end":34.61600000000001},{"word":"transfer ","start":34.61600000000001,"end":34.856},{"word":"the ","start":34.856,"end":35.096000000000004},{"word":"line ","start":35.096000000000004,"end":35.256},{"word":"to ","start":35.256,"end":35.416000000000004},{"word":"the ","start":35.416000000000004,"end":35.656000000000006},{"word":"Jalal. ","start":36.016000000000005,"end":36.656000000000006},{"word":"Hold ","start":36.656000000000006,"end":36.816},{"word":"on, ","start":36.816,"end":37.136},{"word":"please. ","start":37.136,"end":37.29600000000001}]},{"role":"agent","content":"Thank you. Just to confirm, is Jalal the same person as Anan Mousa, or is Jalal someone else?","words":[{"word":"Thank ","start":39.47363647460938,"end":39.78},{"word":"you.","start":39.78,"end":40.16},{"word":" Just ","start":40.20902661132813,"end":40.38902661132813},{"word":"to ","start":40.38902661132813,"end":40.49448095703125},{"word":"confirm, ","start":40.49448095703125,"end":40.91629931640625},{"word":"is ","start":40.91629931640625,"end":41.03266284179688},{"word":"Jalal ","start":41.03266284179688,"end":41.30720825195313},{"word":"the ","start":41.30720825195313,"end":41.40175390625},{"word":"same ","start":41.40175390625,"end":41.5608447265625},{"word":"person ","start":41.5608447265625,"end":41.78175390625},{"word":"as ","start":41.78175390625,"end":41.89811743164063},{"word":"Anan ","start":41.89811743164063,"end":42.1408447265625},{"word":"Mousa, ","start":42.1408447265625,"end":42.56266284179687},{"word":"or ","start":42.56266284179687,"end":42.7108447265625},{"word":"is ","start":42.7108447265625,"end":42.80539013671875},{"word":"Jalal ","start":42.80539013671875,"end":43.079935546875},{"word":"someone ","start":43.079935546875,"end":43.31266284179687},{"word":"else?","start":43.31266284179687,"end":43.75539013671875}],"metadata":{"response_id":10}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":45.246,"end":45.566}]},{"role":"agent","content":"Hello, am I speaking with Anan?","words":[{"word":"Hello, ","start":47.54745458984375,"end":47.93836352539063},{"word":"am ","start":47.93836352539063,"end":48.09654541015625},{"word":"I ","start":48.09654541015625,"end":48.15927270507812},{"word":"speaking ","start":48.15927270507812,"end":48.444727294921876},{"word":"with ","start":48.444727294921876,"end":48.6029091796875},{"word":"Anan?","start":48.6029091796875,"end":49.1310908203125}],"metadata":{"response_id":11}},{"role":"user","content":"With Ahmed or Imad? ","words":[{"word":"With ","start":51.976000000000006,"end":52.29600000000001},{"word":"Ahmed ","start":54.196000000000005,"end":54.675998},{"word":"or ","start":54.675998,"end":54.916000000000004},{"word":"Imad? ","start":54.916000000000004,"end":55.236000000000004}]},{"role":"agent","content":"I’m actually looking to speak with Anan Mousa. Is Anan available to come to the phone?","words":[{"word":"I’m ","start":56.48445458984375,"end":56.66354541015625},{"word":"actually ","start":56.66354541015625,"end":56.9380908203125},{"word":"looking ","start":56.9380908203125,"end":57.18081811523437},{"word":"to ","start":57.18081811523437,"end":57.27627270507813},{"word":"speak ","start":57.27627270507813,"end":57.476272705078124},{"word":"with ","start":57.476272705078124,"end":57.61354541015625},{"word":"Anan ","start":57.61354541015625,"end":57.835363525390626},{"word":"Mousa. 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","start":64.93599999999999,"end":65.416}]},{"role":"agent","content":"Hello, am I speaking with Anan Mousa?","words":[{"word":"Hello, ","start":67.84054541015625,"end":68.25236352539062},{"word":"am ","start":68.25236352539062,"end":68.39963647460938},{"word":"I ","start":68.39963647460938,"end":68.45236352539062},{"word":"speaking ","start":68.45236352539062,"end":68.75872729492187},{"word":"with ","start":68.75872729492187,"end":68.9169091796875},{"word":"Anan ","start":68.9169091796875,"end":69.11781811523437},{"word":"Mousa?","start":69.11781811523437,"end":69.74054541015624}],"metadata":{"response_id":16}},{"role":"user","content":"Anan, he's not working with us anymore. ","words":[{"word":"Anan, ","start":72.526,"end":73.166},{"word":"he's ","start":73.166,"end":73.40599999999999},{"word":"not ","start":73.40599999999999,"end":73.645995},{"word":"working ","start":73.645995,"end":73.96599499999999},{"word":"with ","start":73.96599499999999,"end":74.206},{"word":"us ","start":74.206,"end":74.366},{"word":"anymore. ","start":74.366,"end":74.606}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":75.83527270507813,"end":75.98254541015625},{"word":"understand.","start":75.98254541015625,"end":76.6689091796875},{"word":" Do ","start":76.71865161132813,"end":76.83501513671875},{"word":"you ","start":76.83501513671875,"end":76.9304697265625},{"word":"happen ","start":76.9304697265625,"end":77.16228784179688},{"word":"to ","start":77.16228784179688,"end":77.24683325195312},{"word":"have ","start":77.24683325195312,"end":77.38410595703125},{"word":"their ","start":77.38410595703125,"end":77.53137890625},{"word":"new ","start":77.53137890625,"end":77.66865161132813},{"word":"contact ","start":77.66865161132813,"end":78.0804697265625},{"word":"information?","start":78.0804697265625,"end":78.87228784179688}],"metadata":{"response_id":17}},{"role":"user","content":"Actually, no. ","words":[{"word":"Actually, ","start":79.386,"end":80.026},{"word":"no. 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","start":84.776,"end":85.176}]},{"role":"agent","content":"was calling on behalf of the National Payroll Institute, NPI, about Anan’s previous membership. Thank you again for your assistance, and goodbye.","words":[{"word":"was ","start":84.71181811523438,"end":84.8390908203125},{"word":"calling ","start":84.8390908203125,"end":85.12363647460937},{"word":"on ","start":85.12363647460937,"end":85.2190908203125},{"word":"behalf ","start":85.2190908203125,"end":85.53545458984375},{"word":"of ","start":85.53545458984375,"end":85.6090908203125},{"word":"the ","start":85.6090908203125,"end":85.71454541015625},{"word":"National ","start":85.71454541015625,"end":86.07363647460937},{"word":"Payroll ","start":86.07363647460937,"end":86.45363647460937},{"word":"Institute, ","start":86.45363647460937,"end":86.9709091796875},{"word":"NPI, ","start":86.9709091796875,"end":87.9},{"word":"about ","start":87.9,"end":88.19545458984375},{"word":"Anan’s ","start":88.19545458984375,"end":88.55363647460938},{"word":"previous ","start":88.55363647460938,"end":88.98636352539063},{"word":"membership. 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","start":92.645995,"end":92.886}]},{"role":"agent","content":"Thank you for your ","words":[{"word":"Thank ","start":94.55963647460938,"end":94.82327270507812},{"word":"you ","start":94.82327270507812,"end":94.96054541015624},{"word":"for ","start":94.96054541015624,"end":95.10781811523438},{"word":"your ","start":95.10781811523438,"end":95.2669091796875}],"metadata":{"response_id":22}},{"role":"user","content":"Thank you for your time. ","words":[{"word":"Thank ","start":95.086,"end":95.32599499999999},{"word":"you ","start":95.32599499999999,"end":95.48599999999999},{"word":"for ","start":95.48599999999999,"end":95.645995},{"word":"your ","start":95.645995,"end":95.806},{"word":"time. ","start":95.806,"end":95.966}]}],"transcript_with_tool_calls":[{"role":"user","content":"Good morning. Extra Tech. How may I help you? ","words":[{"word":"Good ","start":0.62599996,"end":0.866},{"word":"morning. ","start":0.866,"end":1.1059999},{"word":"Extra ","start":1.1059999,"end":1.3459999},{"word":"Tech. ","start":1.3459999,"end":1.666},{"word":"How ","start":1.666,"end":1.7459999},{"word":"may ","start":1.7459999,"end":1.906},{"word":"I ","start":1.906,"end":1.9859999},{"word":"help ","start":1.9859999,"end":2.066},{"word":"you? ","start":2.066,"end":2.2259998}]},{"role":"agent","content":"Good morning. May I please speak with Anan?","words":[{"word":"Good ","start":3.45045458984375,"end":3.651363525390625},{"word":"morning. 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","start":11.176,"end":11.655999}]},{"role":"agent","content":"name is Ellen, calling on behalf of the National Payroll Institute, NPI. May I speak with Anan, please?","words":[{"word":"name ","start":11.097636474609375,"end":11.245818115234375},{"word":"is ","start":11.245818115234375,"end":11.372181884765626},{"word":"Ellen, ","start":11.372181884765626,"end":11.7949091796875},{"word":"calling ","start":11.7949091796875,"end":12.111272705078125},{"word":"on ","start":12.111272705078125,"end":12.216727294921874},{"word":"behalf ","start":12.216727294921874,"end":12.5230908203125},{"word":"of ","start":12.5230908203125,"end":12.596727294921875},{"word":"the ","start":12.596727294921875,"end":12.691272705078125},{"word":"National ","start":12.691272705078125,"end":13.02945458984375},{"word":"Payroll ","start":13.02945458984375,"end":13.40945458984375},{"word":"Institute, ","start":13.40945458984375,"end":13.8949091796875},{"word":"NPI.","start":13.8949091796875,"end":14.591272705078126},{"word":" May ","start":14.6189091796875,"end":14.829818115234374},{"word":"I ","start":14.829818115234374,"end":14.914363525390625},{"word":"speak ","start":14.914363525390625,"end":15.1570908203125},{"word":"with ","start":15.1570908203125,"end":15.3370908203125},{"word":"Anan, ","start":15.3370908203125,"end":15.685272705078125},{"word":"please?","start":15.685272705078125,"end":16.2870908203125}],"metadata":{"response_id":7}},{"role":"user","content":"Hello? We don't have any hello in here. This is ExpertX Financial Service. ","words":[{"word":"Hello? ","start":17.506,"end":17.986},{"word":"We ","start":17.986,"end":18.145999},{"word":"don't ","start":18.145999,"end":18.386},{"word":"have ","start":18.386,"end":18.546},{"word":"any ","start":18.546,"end":18.786},{"word":"hello ","start":18.786,"end":19.105999999999998},{"word":"in ","start":19.105999999999998,"end":19.346},{"word":"here. ","start":19.346,"end":19.506},{"word":"This ","start":20.315999,"end":20.635998999999998},{"word":"is ","start":20.635998999999998,"end":20.795999},{"word":"ExpertX ","start":20.795999,"end":21.436},{"word":"Financial ","start":21.436,"end":21.836},{"word":"Service. ","start":21.836,"end":22.236}]},{"role":"agent","content":"Thank you for letting me know. Could you please confirm if Anan Mousa is available at this number?","words":[{"word":"Thank ","start":24.13754541015625,"end":24.380272705078124},{"word":"you ","start":24.380272705078124,"end":24.496636474609375},{"word":"for ","start":24.496636474609375,"end":24.623},{"word":"letting ","start":24.623,"end":24.8339091796875},{"word":"me ","start":24.8339091796875,"end":24.929363525390624},{"word":"know.","start":24.929363525390624,"end":25.319363525390624},{"word":" Could ","start":25.37323486328125,"end":25.56323486328125},{"word":"you ","start":25.56323486328125,"end":25.669598388671876},{"word":"please ","start":25.669598388671876,"end":25.901416748046874},{"word":"confirm ","start":25.901416748046874,"end":26.355052978515626},{"word":"if ","start":26.355052978515626,"end":26.555962158203126},{"word":"Anan ","start":26.555962158203126,"end":26.89323486328125},{"word":"Mousa ","start":26.89323486328125,"end":27.26323486328125},{"word":"is ","start":27.26323486328125,"end":27.378689453125},{"word":"available ","start":27.378689453125,"end":27.85414404296875},{"word":"at ","start":27.85414404296875,"end":27.959598388671875},{"word":"this ","start":27.959598388671875,"end":28.128689453125},{"word":"number?","start":28.128689453125,"end":28.62414404296875}],"metadata":{"response_id":9}},{"role":"user","content":"Let me transfer the line to the Jalal. Hold on, please. ","words":[{"word":"Let ","start":34.056003000000004,"end":34.37600200000001},{"word":"me ","start":34.37600200000001,"end":34.61600000000001},{"word":"transfer ","start":34.61600000000001,"end":34.856},{"word":"the ","start":34.856,"end":35.096000000000004},{"word":"line ","start":35.096000000000004,"end":35.256},{"word":"to ","start":35.256,"end":35.416000000000004},{"word":"the ","start":35.416000000000004,"end":35.656000000000006},{"word":"Jalal. ","start":36.016000000000005,"end":36.656000000000006},{"word":"Hold ","start":36.656000000000006,"end":36.816},{"word":"on, ","start":36.816,"end":37.136},{"word":"please. ","start":37.136,"end":37.29600000000001}]},{"role":"agent","content":"Thank you. Just to confirm, is Jalal the same person as Anan Mousa, or is Jalal someone else?","words":[{"word":"Thank ","start":39.47363647460938,"end":39.78},{"word":"you.","start":39.78,"end":40.16},{"word":" Just ","start":40.20902661132813,"end":40.38902661132813},{"word":"to ","start":40.38902661132813,"end":40.49448095703125},{"word":"confirm, ","start":40.49448095703125,"end":40.91629931640625},{"word":"is ","start":40.91629931640625,"end":41.03266284179688},{"word":"Jalal ","start":41.03266284179688,"end":41.30720825195313},{"word":"the ","start":41.30720825195313,"end":41.40175390625},{"word":"same ","start":41.40175390625,"end":41.5608447265625},{"word":"person ","start":41.5608447265625,"end":41.78175390625},{"word":"as ","start":41.78175390625,"end":41.89811743164063},{"word":"Anan ","start":41.89811743164063,"end":42.1408447265625},{"word":"Mousa, ","start":42.1408447265625,"end":42.56266284179687},{"word":"or ","start":42.56266284179687,"end":42.7108447265625},{"word":"is ","start":42.7108447265625,"end":42.80539013671875},{"word":"Jalal ","start":42.80539013671875,"end":43.079935546875},{"word":"someone ","start":43.079935546875,"end":43.31266284179687},{"word":"else?","start":43.31266284179687,"end":43.75539013671875}],"metadata":{"response_id":10}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":45.246,"end":45.566}]},{"role":"agent","content":"Hello, am I speaking with Anan?","words":[{"word":"Hello, ","start":47.54745458984375,"end":47.93836352539063},{"word":"am ","start":47.93836352539063,"end":48.09654541015625},{"word":"I ","start":48.09654541015625,"end":48.15927270507812},{"word":"speaking ","start":48.15927270507812,"end":48.444727294921876},{"word":"with ","start":48.444727294921876,"end":48.6029091796875},{"word":"Anan?","start":48.6029091796875,"end":49.1310908203125}],"metadata":{"response_id":11}},{"role":"user","content":"With Ahmed or Imad? ","words":[{"word":"With ","start":51.976000000000006,"end":52.29600000000001},{"word":"Ahmed ","start":54.196000000000005,"end":54.675998},{"word":"or ","start":54.675998,"end":54.916000000000004},{"word":"Imad? ","start":54.916000000000004,"end":55.236000000000004}]},{"role":"agent","content":"I’m actually looking to speak with Anan Mousa. Is Anan available to come to the phone?","words":[{"word":"I’m ","start":56.48445458984375,"end":56.66354541015625},{"word":"actually ","start":56.66354541015625,"end":56.9380908203125},{"word":"looking ","start":56.9380908203125,"end":57.18081811523437},{"word":"to ","start":57.18081811523437,"end":57.27627270507813},{"word":"speak ","start":57.27627270507813,"end":57.476272705078124},{"word":"with ","start":57.476272705078124,"end":57.61354541015625},{"word":"Anan ","start":57.61354541015625,"end":57.835363525390626},{"word":"Mousa. ","start":57.835363525390626,"end":58.320818115234374},{"word":"Is ","start":58.368568115234375,"end":58.5058408203125},{"word":"Anan ","start":58.5058408203125,"end":58.75947729492187},{"word":"available ","start":58.75947729492187,"end":59.160386474609375},{"word":"to ","start":59.160386474609375,"end":59.2558408203125},{"word":"come ","start":59.2558408203125,"end":59.414022705078125},{"word":"to ","start":59.414022705078125,"end":59.4876591796875},{"word":"the ","start":59.4876591796875,"end":59.58311352539062},{"word":"phone?","start":59.58311352539062,"end":59.93129541015625}],"metadata":{"response_id":13}},{"role":"user","content":"Three. ","words":[{"word":"Three. ","start":61.056000000000004,"end":61.456}]},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":64.93599999999999,"end":65.416}]},{"role":"agent","content":"Hello, am I speaking with Anan Mousa?","words":[{"word":"Hello, ","start":67.84054541015625,"end":68.25236352539062},{"word":"am ","start":68.25236352539062,"end":68.39963647460938},{"word":"I ","start":68.39963647460938,"end":68.45236352539062},{"word":"speaking ","start":68.45236352539062,"end":68.75872729492187},{"word":"with ","start":68.75872729492187,"end":68.9169091796875},{"word":"Anan ","start":68.9169091796875,"end":69.11781811523437},{"word":"Mousa?","start":69.11781811523437,"end":69.74054541015624}],"metadata":{"response_id":16}},{"role":"user","content":"Anan, he's not working with us anymore. ","words":[{"word":"Anan, ","start":72.526,"end":73.166},{"word":"he's ","start":73.166,"end":73.40599999999999},{"word":"not ","start":73.40599999999999,"end":73.645995},{"word":"working ","start":73.645995,"end":73.96599499999999},{"word":"with ","start":73.96599499999999,"end":74.206},{"word":"us ","start":74.206,"end":74.366},{"word":"anymore. ","start":74.366,"end":74.606}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":75.83527270507813,"end":75.98254541015625},{"word":"understand.","start":75.98254541015625,"end":76.6689091796875},{"word":" Do ","start":76.71865161132813,"end":76.83501513671875},{"word":"you ","start":76.83501513671875,"end":76.9304697265625},{"word":"happen ","start":76.9304697265625,"end":77.16228784179688},{"word":"to ","start":77.16228784179688,"end":77.24683325195312},{"word":"have ","start":77.24683325195312,"end":77.38410595703125},{"word":"their ","start":77.38410595703125,"end":77.53137890625},{"word":"new ","start":77.53137890625,"end":77.66865161132813},{"word":"contact ","start":77.66865161132813,"end":78.0804697265625},{"word":"information?","start":78.0804697265625,"end":78.87228784179688}],"metadata":{"response_id":17}},{"role":"user","content":"Actually, no. ","words":[{"word":"Actually, ","start":79.386,"end":80.026},{"word":"no. 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","start":84.776,"end":85.176}]},{"role":"agent","content":"was calling on behalf of the National Payroll Institute, NPI, about Anan’s previous membership. Thank you again for your assistance, and goodbye.","words":[{"word":"was ","start":84.71181811523438,"end":84.8390908203125},{"word":"calling ","start":84.8390908203125,"end":85.12363647460937},{"word":"on ","start":85.12363647460937,"end":85.2190908203125},{"word":"behalf ","start":85.2190908203125,"end":85.53545458984375},{"word":"of ","start":85.53545458984375,"end":85.6090908203125},{"word":"the ","start":85.6090908203125,"end":85.71454541015625},{"word":"National ","start":85.71454541015625,"end":86.07363647460937},{"word":"Payroll ","start":86.07363647460937,"end":86.45363647460937},{"word":"Institute, ","start":86.45363647460937,"end":86.9709091796875},{"word":"NPI, ","start":86.9709091796875,"end":87.9},{"word":"about ","start":87.9,"end":88.19545458984375},{"word":"Anan’s ","start":88.19545458984375,"end":88.55363647460938},{"word":"previous ","start":88.55363647460938,"end":88.98636352539063},{"word":"membership. 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:18-05:00","email":"anan_mousa@hotmail.com","phone":"9052761154","firstName":"Anan","lastName":"Mousa","orgid":"22696","orgname":"Expertax Financial Services Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"72b6c1db49d9e29c46e6f36ac50ea604","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:31:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:18","updated_utc_timestamp":"2026-05-12 10:31:20","created_timestamp":"2025-05-05 11:47:18","updated_timestamp":"2026-05-12 10:31:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:42:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7c0e4d801b9e8ce817d4bf50927","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Anne","last_name":"Messner","full_name":"Anne Messner","contact_id":"44526","email":"anne.messner@hotmail.com","orgname":"TriNet Canada Group Inc","member_type":"PRO","bloc_notes_ac":"LN / 08 December 2025 VM\n2026-05-12 dial busy, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:42:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8c1f3ff81e9384c90499cbad0ed","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Chunrong","last_name":"Zhang","full_name":"Chunrong Zhang","contact_id":"47426","email":"amy841124@hotmail.com","orgname":"Jason's Dairy Ltd.","member_type":"PRO","bloc_notes_ac":"2026-05-12 dial busy, phone: 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:30:12-06:00","email":"amy841124@hotmail.com","phone":"8005057808","firstName":"Chunrong","lastName":"Zhang","orgid":"26960","orgname":"Jason's Dairy Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"5143628926bc7c5051edc52095281861","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:42:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:12","updated_utc_timestamp":"2026-05-12 10:42:40","created_timestamp":"2026-02-04 12:30:12","updated_timestamp":"2026-05-12 10:42:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:30:12-06:00","email":"amy841124@hotmail.com","phone":"8005057808","firstName":"Chunrong","lastName":"Zhang","orgid":"26960","orgname":"Jason's Dairy Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"5143628926bc7c5051edc52095281861","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:42:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:12","updated_utc_timestamp":"2026-05-12 10:42:41","created_timestamp":"2026-02-04 12:30:12","updated_timestamp":"2026-05-12 10:42:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:42:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2dd82938e8e2b34e5321a2bbdae","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amancia","last_name":"Flores","full_name":"Amancia Flores","contact_id":"40088","email":"amanciaflores@gmail.com","orgname":"DHL - Global Business Service","member_type":"PRO","bloc_notes_ac":"July 4 2025 vm\r\nLN / 06 October 2025 VM\n2026 May 12 call reached voicemail, no message 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:46:30-05:00","email":"amanda.turner@kwe.com","phone":"9056785087","firstName":"Amanda","lastName":"Turner","orgid":"22526","orgname":"Kintetsu World Express Canada","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cb91511eb751144540d45e2e647c2ccc","socialdata_lastcheck":null,"email_local":"","email_domain":"kwe.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:42:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:31","updated_utc_timestamp":"2026-05-12 10:42:48","created_timestamp":"2025-05-05 11:46:31","updated_timestamp":"2026-05-12 10:42:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:42:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0847029b3035394098fd2264d5a","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Albino","last_name":"Acosta","full_name":"Albino Acosta","contact_id":"49232","email":"alvin_071375@yahoo.com","orgname":"ALA FINANCIAL SERVICES INC.","member_type":"PRO","bloc_notes_ac":"2026 May 12 call reached voicemail, no contact 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But the person you called has a voice mailbox that has not been set up yet. \n","transcript_object":[{"role":"user","content":"Sorry. But the person you called has a voice mailbox that has not been set up yet. ","words":[{"word":"Sorry. ","start":0.10300000000000001,"end":0.903},{"word":"But ","start":0.983,"end":1.143},{"word":"the ","start":1.143,"end":1.303},{"word":"person ","start":1.303,"end":1.6229999},{"word":"you ","start":1.6229999,"end":1.8629999},{"word":"called ","start":1.8629999,"end":2.1829998},{"word":"has ","start":2.1829998,"end":2.503},{"word":"a ","start":2.503,"end":2.6629999},{"word":"voice ","start":2.6629999,"end":2.983},{"word":"mailbox ","start":2.983,"end":3.383},{"word":"that ","start":3.553,"end":3.793},{"word":"has ","start":3.793,"end":4.0329998},{"word":"not ","start":4.0329998,"end":4.273},{"word":"been ","start":4.273,"end":4.513},{"word":"set ","start":4.513,"end":4.753},{"word":"up ","start":4.753,"end":4.912999999999999},{"word":"yet. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:43:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d3da3e061a33c2b7b054e243ca1","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alla","last_name":"Galaxidas","full_name":"Alla Galaxidas","contact_id":"8967","email":"allaprokhorova@yahoo.com","orgname":"","member_type":"PRO","bloc_notes_ac":"11 March 2025 VM\r\n19 March 2025 VM\r\n01 April 2025 VM\r\n08 April 2025 VM\r\n22 April 2025 VM\r\n30 April 2025 VM\r\n05 September 2025 VM\r\nLN / 10 December 2025 VM\n2026 May 12 call reached voicemail, no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:43:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_93612b9238ef10159380847754c","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amedeo","last_name":"Vidaic","full_name":"Amedeo Vidaic","contact_id":"38410","email":"amedeo_ernie@hotmail.com","orgname":"Acco Brands","member_type":"PRO","bloc_notes_ac":"June 18 2025 No one by the name Amedeo there\n2026-05-12 invalid phone destination, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:43:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_665e70017487ca0950bd8036d65","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Adriana","last_name":"Gonzalez","full_name":"Adriana Gonzalez","contact_id":"39253","email":"adrimg4@hotmail.com","orgname":"Hilton Garden Inn Toronto Airport Mississauga","member_type":"PRO","bloc_notes_ac":"June 25 2025 call back in the afternoon and ask f\n2026 May 12 call reached voicemail, no contact with 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:43:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5e4e505d0eec9228d73f8999bda","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Heaton","full_name":"Andrea Heaton","contact_id":"44513","email":"alh72@live.ca","orgname":"CTS Canadian Career College - Sudbury","member_type":"PRO","bloc_notes_ac":"LN / 04 December 2025 VM\n2026 May 12 call went to voicemail, no contact 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","words":[{"word":"It's ","start":29.722998999999998,"end":30.122998},{"word":"expired, ","start":30.122998,"end":31.163},{"word":"but ","start":31.163,"end":31.243},{"word":"because ","start":33.583000000000006,"end":34.223000000000006},{"word":"I'm ","start":34.223000000000006,"end":35.423},{"word":"not ","start":35.423,"end":35.663000000000004},{"word":"working ","start":35.663000000000004,"end":36.463002},{"word":"anymore. ","start":36.62300200000001,"end":36.943002}]},{"role":"agent","content":"Thank you for letting me know. Just a quick question: can you please tell us in one sentence why you no longer wish to be a member?","words":[{"word":"Thank ","start":39.88245458984375,"end":40.104272705078124},{"word":"you ","start":40.104272705078124,"end":40.230636474609376},{"word":"for ","start":40.230636474609376,"end":40.3579091796875},{"word":"letting ","start":40.3579091796875,"end":40.57881811523438},{"word":"me ","start":40.57881811523438,"end":40.674272705078124},{"word":"know. 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Mandatory phrase detection was compliant with approved closing and necessary phrases.","IVR_detector":"No","call_sequence":"Refused communication","Concern-Question":"","Lead Status":"Refused","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9054,9055,9317,9317,9317,10172,10157,10335,10065,10068,10325],"average":9743.818181818182,"num_requests":11},"tool_calls":[{"tool_call_id":"6c4c39360b493557","name":"end_call","type":"end_call","start_time_sec":71.984}],"from_number":"+14375242727","to_number":"+15142264211","direction":"outbound"},"event_timestamp":1778600627321} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 48868 CALL ID: call_a7e4a164e687b5a8808850e6431 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2026-04-08T22:23:45-05:00","email":"aiqunzhang@hotmail.com","phone":"5147313378","firstName":"Ai","lastName":"Zhang","orgid":"27464","orgname":"Slawner Ortho Lt\u00e9e","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"d9cb347f4954247dba3336bd615d66ed","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:43:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:23:45","updated_utc_timestamp":"2026-05-12 10:43:47","created_timestamp":"2026-04-08 22:23:45","updated_timestamp":"2026-05-12 10:43:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/automationEntryCounts"},"id":"48868","organization":"27464"}],"fieldValue":{"contact":"48868","field":"310","value":"The agent contacted Ai to discuss the lapse of their Professional membership with the National Payroll Institute. Ai explained that they are no longer working and cannot continue the membership. Ai declined to participate in the survey, and the call ended courteously.","cdate":"2026-05-12T10:29:04-05:00","udate":"2026-05-12T10:43:47-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170954\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170954\/field"},"owner":"48868","id":"1170954"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2026-04-08T22:23:45-05:00","email":"aiqunzhang@hotmail.com","phone":"5147313378","firstName":"Ai","lastName":"Zhang","orgid":"27464","orgname":"Slawner Ortho Lt\u00e9e","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"d9cb347f4954247dba3336bd615d66ed","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:43:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/automationEntryCounts"},"id":"48868","organization":"27464"}],"fieldValue":{"contact":"48868","field":"311","value":"Membership 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48868\/automationEntryCounts"},"id":"48868","organization":"27464"}],"fieldValue":{"contact":"48868","field":"33","value":"2026 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:23:45-05:00","email":"aiqunzhang@hotmail.com","phone":"5147313378","firstName":"Ai","lastName":"Zhang","orgid":"27464","orgname":"Slawner Ortho Lt\u00e9e","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"d9cb347f4954247dba3336bd615d66ed","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:43:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:23:45","updated_utc_timestamp":"2026-05-12 10:43:48","created_timestamp":"2026-04-08 22:23:45","updated_timestamp":"2026-05-12 10:43:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:23:45-05:00","email":"aiqunzhang@hotmail.com","phone":"5147313378","firstName":"Ai","lastName":"Zhang","orgid":"27464","orgname":"Slawner Ortho Lt\u00e9e","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"d9cb347f4954247dba3336bd615d66ed","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T10:43:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:23:45","updated_utc_timestamp":"2026-05-12 10:43:49","created_timestamp":"2026-04-08 22:23:45","updated_timestamp":"2026-05-12 10:43:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 11:43:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7335f1f5b1298c5a3eff6a7a546","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Junxia","last_name":"Yu","full_name":"Junxia Yu","contact_id":"40198","email":"alicia.yu@tehn.ca","orgname":"Toronto East General Hospital","member_type":"PRO","bloc_notes_ac":"July 7 2025 vm\n2026-05-12 invalid phone destination, phone: 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call was made to the contact but reached voicemail after a brief interaction.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-12 12:44","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 12 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Official opening not delivered, no questions asked, no valid outcome, no approved closing.","Official Opening Gate Accuracy":"100% . No official opening spoken to gatekeeper, no identity confirmation needed as no human answered.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching errors as call ended at voicemail.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . No mandatory phrases detected due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken. Official Opening Gate Accuracy is 100% because the official opening was not spoken to a gatekeeper and no identity confirmation was needed as no human answered. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because the call ended at voicemail with no branching errors. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because no mandatory phrases were detected due to the call reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9005],"average":9005,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14034677598","direction":"outbound"},"event_timestamp":1778604259535} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41875 CALL ID: call_450d44c1cf8d8f12e7fb1279954 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:44:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e655823cbc9448a7d0cfdead117","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amy","last_name":"Barker","full_name":"Amy Barker","contact_id":"38957","email":"amyhelean@gmail.com","orgname":"Kelmar Ltd.","member_type":"PRO","bloc_notes_ac":"June 23 2025 vm\r\nLN / 01 October 2025 VM","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T12:43:16-04:00","called_by":"","cancel_date":"2023-01-05","corp_cancel_date":"","paid_thru":"2022-10-31","company_paid_thru":"","the_withdrawal_date":"2023-01-05","the_withdrawal_duration":"3 years and 4 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:44:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6b759deebd7d10edc3c8e282617","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Smith","full_name":"Andrea Smith","contact_id":"43711","email":"andreaelizabethgrace@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN Oct 20 2025 vm","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T12:43:16-04:00","called_by":"","cancel_date":"2025-10-01","corp_cancel_date":"","paid_thru":"2025-07-31","company_paid_thru":"","the_withdrawal_date":"2025-10-01","the_withdrawal_duration":"7 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Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no survey or email was sent, so no branching errors. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because required phrases were not present due to call not being answered and no script followed.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9034],"average":9034,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17809999694","direction":"outbound"},"event_timestamp":1778604266626} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 43711 CALL ID: call_6b759deebd7d10edc3c8e282617 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:44:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_534d96cc36a695684c8b019d550","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Nicolas","last_name":"Brown","full_name":"Nicolas Brown","contact_id":"40607","email":"bruchev@gmail.com","orgname":"Alberta Cancer Foundation","member_type":"PRO","bloc_notes_ac":"July 8 2025 vm\r\nLN / 17 December 2025 VM","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T12:43:16-04:00","called_by":"","cancel_date":"2025-05-02","corp_cancel_date":"","paid_thru":"2025-02-28","company_paid_thru":"","the_withdrawal_date":"2025-05-02","the_withdrawal_duration":"1 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:44:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_12bea2d888da22f05d14e41bcf0","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Elisabeth","last_name":"Fuller","full_name":"Elisabeth Fuller","contact_id":"44114","email":"bgieske@telus.net","orgname":"BF Bookkeeping","member_type":"PRO","bloc_notes_ac":"LNC Nov 12 2025 vm","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T12:43:16-04:00","called_by":"","cancel_date":"2025-11-04","corp_cancel_date":"","paid_thru":"2025-08-31","company_paid_thru":"","the_withdrawal_date":"2025-11-04","the_withdrawal_duration":"6 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11:44:57","created_timestamp":"2025-11-04 10:05:49","updated_timestamp":"2026-05-12 11:44:57","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2025-11-04T10:05:49-06:00","email":"bgieske@telus.net","phone":"4033829467","firstName":"Elisabeth","lastName":"Fuller","orgid":"25687","orgname":"BF Bookkeeping","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e68bf749aab1bdfaaf927e859ef4ca06","socialdata_lastcheck":null,"email_local":"","email_domain":"telus.net","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:44:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 10:05:49","updated_utc_timestamp":"2026-05-12 11:44:58","created_timestamp":"2025-11-04 10:05:49","updated_timestamp":"2026-05-12 11:44:58","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:45:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1bbe9cb4e11c74cbcbad49ab220","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amy","last_name":"Young","full_name":"Amy Young","contact_id":"33519","email":"amy.young8@gmail.com","orgname":"Canlin Energy","member_type":"PRO","bloc_notes_ac":"16 April 2025 VM\r\n24 April 2025 VM\r\n03 September 2025 VM\r\nLN / 18 September 2025 VM","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T12:43:17-04:00","called_by":"","cancel_date":"2025-04-02","corp_cancel_date":"","paid_thru":"2025-01-31","company_paid_thru":"","the_withdrawal_date":"2025-04-02","the_withdrawal_duration":"1 year and 1 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:45:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d71836078e56361bdb61447a57b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Connie","last_name":"Aitchison","full_name":"Connie Aitchison","contact_id":"47524","email":"cabsltd@outlook.com","orgname":"C. 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Official opening not delivered, no questions asked, no valid outcome, no approved closing.","Official Opening Gate Accuracy":"100% . No opening spoken to gatekeeper, no opening spoken before identity confirmation as no human answered.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching errors as no interaction occurred.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . Required phrases not present due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call did not progress beyond voicemail, so no official opening, questions, or closing were delivered. Official Opening Gate Accuracy is 100% because no opening was spoken to a gatekeeper or before identity confirmation, as no human answered. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% as no branching decisions were made. Verbatim Survey Compliance is 100% because no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were present due to the call reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9036],"average":9036,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17807814141","direction":"outbound"},"event_timestamp":1778604336337} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 47524 CALL ID: call_d71836078e56361bdb61447a57b EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:31:21-06:00","email":"cabsltd@outlook.com","phone":"7807814141","firstName":"Connie","lastName":"Aitchison","orgid":"26981","orgname":"C. A. B. S. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:45:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f3a740e61fe8d20b8453ca1c6ea","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Cassandra","last_name":"Daniels","full_name":"Cassandra Daniels","contact_id":"40134","email":"cassandra_daniels@outlook.com","orgname":"SVS Group LLP","member_type":"PRO","bloc_notes_ac":"July 5 2025 she is on leave","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T12:43:16-04:00","called_by":"","cancel_date":"2026-05-02","corp_cancel_date":"","paid_thru":"2026-02-28","company_paid_thru":"","the_withdrawal_date":"2026-05-02","the_withdrawal_duration":"10 days"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f3a740e61fe8d20b8453ca1c6ea","X-RetellAI-SipTraceId":"call_f3a740e61fe8d20b8453ca1c6ea","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778604254724,"end_timestamp":1778604338748,"duration_ms":84024,"transcript":"Agent: Hello, may I please speak with Cassandra?\nUser: Hello. Thank you for calling MMP. How can I help you? \nAgent: Thank you for taking my call. May I please speak with Cassandra Daniels?\nUser: I will transfer you. \nAgent: Thank you very much.\nAgent: Hello, am I speaking with Cassandra?\nUser: Hi. I can't find a Cassandra Daniels in our directory. \nAgent: I understand. Do you happen to have their new contact information?\nUser: No. \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Cassandra?","words":[{"word":"Hello, ","start":1.15945458984375,"end":1.51854541015625},{"word":"may ","start":1.51854541015625,"end":1.676727294921875},{"word":"I ","start":1.676727294921875,"end":1.750363525390625},{"word":"please ","start":1.750363525390625,"end":1.972181884765625},{"word":"speak ","start":1.972181884765625,"end":2.1830908203125},{"word":"with ","start":2.1830908203125,"end":2.320363525390625},{"word":"Cassandra?","start":2.320363525390625,"end":2.995818115234375}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Thank you for calling MMP. How can I help you? ","words":[{"word":"Hello. ","start":7.7909999999999995,"end":8.191},{"word":"Thank ","start":8.191,"end":8.431000000000001},{"word":"you ","start":8.431000000000001,"end":8.511000000000001},{"word":"for ","start":8.511000000000001,"end":8.671000000000001},{"word":"calling ","start":8.671000000000001,"end":8.910999},{"word":"MMP. ","start":8.910999,"end":9.471},{"word":"How ","start":9.471,"end":9.631},{"word":"can ","start":9.631,"end":9.791},{"word":"I ","start":9.791,"end":9.871},{"word":"help ","start":9.871,"end":10.031},{"word":"you? ","start":10.031,"end":10.111}]},{"role":"agent","content":"Thank you for taking my call. May I please speak with Cassandra Daniels?","words":[{"word":"Thank ","start":11.65554541015625,"end":11.909181884765625},{"word":"you ","start":11.909181884765625,"end":12.014636474609375},{"word":"for ","start":12.014636474609375,"end":12.1300908203125},{"word":"taking ","start":12.1300908203125,"end":12.372818115234375},{"word":"my ","start":12.372818115234375,"end":12.489181884765625},{"word":"call. ","start":12.489181884765625,"end":13.00645458984375},{"word":"May ","start":13.0260341796875,"end":13.2160341796875},{"word":"I ","start":13.2160341796875,"end":13.31057958984375},{"word":"please ","start":13.31057958984375,"end":13.521488525390625},{"word":"speak ","start":13.521488525390625,"end":13.775125},{"word":"with ","start":13.775125,"end":13.933306884765624},{"word":"Cassandra ","start":13.933306884765624,"end":14.355125},{"word":"Daniels?","start":14.355125,"end":14.99967041015625}],"metadata":{"response_id":2}},{"role":"user","content":"I will transfer you. ","words":[{"word":"I ","start":17.841002,"end":18.161001000000002},{"word":"will ","start":18.161001000000002,"end":18.401001},{"word":"transfer ","start":18.401001,"end":18.641000000000002},{"word":"you. 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","start":71.211,"end":71.611004},{"word":"I ","start":71.611004,"end":71.691006},{"word":"can't ","start":71.691006,"end":71.931},{"word":"find ","start":71.931,"end":72.171},{"word":"a ","start":72.171,"end":72.331005},{"word":"Cassandra ","start":72.331005,"end":72.811},{"word":"Daniels ","start":72.811,"end":73.291004},{"word":"in ","start":73.291004,"end":73.611004},{"word":"our ","start":73.611004,"end":73.771},{"word":"directory. ","start":73.771,"end":74.251}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":75.56627270507812,"end":75.69263647460937},{"word":"understand.","start":75.69263647460937,"end":76.3580908203125},{"word":" Do ","start":76.40802661132813,"end":76.49257202148438},{"word":"you ","start":76.49257202148438,"end":76.59802661132812},{"word":"happen ","start":76.59802661132812,"end":76.8098447265625},{"word":"to ","start":76.8098447265625,"end":76.88348095703125},{"word":"have ","start":76.88348095703125,"end":77.03075390625},{"word":"their ","start":77.03075390625,"end":77.178935546875},{"word":"new ","start":77.178935546875,"end":77.32711743164063},{"word":"contact ","start":77.32711743164063,"end":77.71711743164063},{"word":"information?","start":77.71711743164063,"end":78.43529931640624}],"metadata":{"response_id":5}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":80.271,"end":80.591}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":82.37163647460937,"end":82.61436352539063},{"word":"you ","start":82.61436352539063,"end":82.71981811523438},{"word":"for ","start":82.71981811523438,"end":82.8470908203125},{"word":"your ","start":82.8470908203125,"end":82.97345458984375},{"word":"help, ","start":82.97345458984375,"end":83.248},{"word":"and ","start":83.248,"end":83.438},{"word":"goodbye.","start":83.438,"end":83.9870908203125}],"metadata":{"response_id":7}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Cassandra?","words":[{"word":"Hello, ","start":1.15945458984375,"end":1.51854541015625},{"word":"may ","start":1.51854541015625,"end":1.676727294921875},{"word":"I ","start":1.676727294921875,"end":1.750363525390625},{"word":"please ","start":1.750363525390625,"end":1.972181884765625},{"word":"speak ","start":1.972181884765625,"end":2.1830908203125},{"word":"with ","start":2.1830908203125,"end":2.320363525390625},{"word":"Cassandra?","start":2.320363525390625,"end":2.995818115234375}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Thank you for calling MMP. How can I help you? ","words":[{"word":"Hello. ","start":7.7909999999999995,"end":8.191},{"word":"Thank ","start":8.191,"end":8.431000000000001},{"word":"you ","start":8.431000000000001,"end":8.511000000000001},{"word":"for ","start":8.511000000000001,"end":8.671000000000001},{"word":"calling ","start":8.671000000000001,"end":8.910999},{"word":"MMP. ","start":8.910999,"end":9.471},{"word":"How ","start":9.471,"end":9.631},{"word":"can ","start":9.631,"end":9.791},{"word":"I ","start":9.791,"end":9.871},{"word":"help ","start":9.871,"end":10.031},{"word":"you? ","start":10.031,"end":10.111}]},{"role":"agent","content":"Thank you for taking my call. May I please speak with Cassandra Daniels?","words":[{"word":"Thank ","start":11.65554541015625,"end":11.909181884765625},{"word":"you ","start":11.909181884765625,"end":12.014636474609375},{"word":"for ","start":12.014636474609375,"end":12.1300908203125},{"word":"taking ","start":12.1300908203125,"end":12.372818115234375},{"word":"my ","start":12.372818115234375,"end":12.489181884765625},{"word":"call. ","start":12.489181884765625,"end":13.00645458984375},{"word":"May ","start":13.0260341796875,"end":13.2160341796875},{"word":"I ","start":13.2160341796875,"end":13.31057958984375},{"word":"please ","start":13.31057958984375,"end":13.521488525390625},{"word":"speak ","start":13.521488525390625,"end":13.775125},{"word":"with ","start":13.775125,"end":13.933306884765624},{"word":"Cassandra ","start":13.933306884765624,"end":14.355125},{"word":"Daniels?","start":14.355125,"end":14.99967041015625}],"metadata":{"response_id":2}},{"role":"user","content":"I will transfer you. ","words":[{"word":"I ","start":17.841002,"end":18.161001000000002},{"word":"will ","start":18.161001000000002,"end":18.401001},{"word":"transfer ","start":18.401001,"end":18.641000000000002},{"word":"you. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:45:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f82fc160a646a091176633c5049","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Carol","last_name":"Swanson","full_name":"Carol Swanson","contact_id":"44556","email":"carolswan639@gmail.com","orgname":"Holy Spirit Catholic School Division","member_type":"PRO","bloc_notes_ac":"LN / 04 December 2025 VM","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T12:43:16-04:00","called_by":"","cancel_date":"2025-12-02","corp_cancel_date":"","paid_thru":"2025-09-30","company_paid_thru":"","the_withdrawal_date":"2025-12-02","the_withdrawal_duration":"5 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Mandatory Phrase Detection is No because required phrases were absent.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9053,9053,9154,9162,9228,9261],"average":9151.833333333334,"num_requests":6},"tool_calls":[{"tool_call_id":"a8b91e1f294e96f1","name":"press_digit","type":"press_digit","start_time_sec":44.788,"latency_ms":1.0000000000047748,"success":true},{"tool_call_id":"e21a62313d6f1c79","name":"end_call","type":"end_call","start_time_sec":67.561}],"from_number":"+14375242727","to_number":"+14032624255","direction":"outbound"},"event_timestamp":1778604382951} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 47473 CALL ID: call_e81231cb960d64627aa18addf88 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:30:39-06:00","email":"arickert@landmarkcinemas.com","phone":"4032624255","firstName":"Amanda","lastName":"Rickert","orgid":"26968","orgname":"Amanda Rickert","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"cd36f2f7df79c4d537842fe0cde7d150","socialdata_lastcheck":null,"email_local":"","email_domain":"landmarkcinemas.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:46:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:39","updated_utc_timestamp":"2026-05-12 11:46:23","created_timestamp":"2026-02-04 12:30:39","updated_timestamp":"2026-05-12 11:46:23","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47473\/automationEntryCounts"},"id":"47473","organization":"26968"}],"fieldValue":{"contact":"47473","field":"310","value":"The call was an outbound attempt to reach a contact but was answered by an automated Landmark Cinema voicemail system. 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FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:30:39-06:00","email":"arickert@landmarkcinemas.com","phone":"4032624255","firstName":"Amanda","lastName":"Rickert","orgid":"26968","orgname":"Amanda Rickert","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"cd36f2f7df79c4d537842fe0cde7d150","socialdata_lastcheck":null,"email_local":"","email_domain":"landmarkcinemas.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:46:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:39","updated_utc_timestamp":"2026-05-12 11:46:24","created_timestamp":"2026-02-04 12:30:39","updated_timestamp":"2026-05-12 11:46:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:30:39-06:00","email":"arickert@landmarkcinemas.com","phone":"4032624255","firstName":"Amanda","lastName":"Rickert","orgid":"26968","orgname":"Amanda Rickert","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"cd36f2f7df79c4d537842fe0cde7d150","socialdata_lastcheck":null,"email_local":"","email_domain":"landmarkcinemas.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:46:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:39","updated_utc_timestamp":"2026-05-12 11:46:24","created_timestamp":"2026-02-04 12:30:39","updated_timestamp":"2026-05-12 11:46:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:57:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cd0d1368eb92a50f5d3a4522c62","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Vasquez","full_name":"Andrea Vasquez","contact_id":"31050","email":"andrealbasquez@gmail.com","orgname":"Business Facts Ltd","member_type":"PRO","bloc_notes_ac":"April 16 2025 problem with phone 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Andressi? Andrea speaking. \nAgent: Hi.My name is \nUser: Andrea speaking. \nAgent: Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Okay. That's fine. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?\nUser: The first one? \nAgent: Thank you. Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Can you repeat? \nAgent: Of course. On a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Three. \nAgent: Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: I don't understand the question. Sorry. \nAgent: No problem at all. Just to clarify, which of these groups do you fall into: 18 to 30, 31 to 45, 46 to 60, or 61 and above? It’s just for statistical purposes.\nUser: Sure. \nAgent: Thank you. Which age range should I record for you: 18 to 30, 31 to 45, 46 to 60, or 61 and above?\nUser: Fifty one? \nAgent: Thank you. I will record that as 46 to 60.\n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: Not today. \nUser: But, yeah, I want, but not today. \nAgent: Thank you for letting me know. Would it be OK if I send you an email with the procedure to renew your membership and reinstate your designation, so you can review it when it’s convenient for you?\nUser: Yes, please. Thank you. \nUser: Don't know if I can ask \nUser: Hello? \nAgent: Yes, I’m \nUser: Hello? \nAgent: here. You can absolutely ask any questions you have, and I’ll do my best to help. \n\nBefore I send the email, can I confirm that your email address is andrealbasquez@gmail.com?\nUser: Yes. \nAgent: Thank you for \nUser: This is correct. \nAgent: Thank you for confirming. I’ve sent you an email with the procedure to renew your membership and reinstate your designation. Once you receive the email, please review it at your convenience.\n\nThank you for speaking with me today. Have a good day and goodbye.\nUser: Please, have a question. Hello? \nAgent: Yes, I’m here. Please go ahead with your question, and I’ll do my best to help.\nUser: Okay. Right now, I'm not working as a payroll specialist. I use a bookkeeper. So I just want to know if I have any chance to pay or any any way to pay the my membership because these I think it expire in July. So if some more ways to pay or use wait for one I don't know. For more more days to pay. \nAgent: Thank you for sharing that. Unfortunately, I do not have an answer for you, but rest assured that I will log your question, and we will try to get back to you with a follow-up email or call.\n\nThank you for speaking with me today. Have a good day and goodbye.\nUser: Hi. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.19245458984375,"end":1.4879091796875}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":1.6219999,"end":2.102}]},{"role":"agent","content":"may I please speak with Andrea?","words":[{"word":"may ","start":1.4879091796875,"end":1.625181884765625},{"word":"I ","start":1.625181884765625,"end":1.688818115234375},{"word":"please ","start":1.688818115234375,"end":1.878818115234375},{"word":"speak ","start":1.878818115234375,"end":2.0579091796875},{"word":"with ","start":2.0579091796875,"end":2.195181884765625},{"word":"Andrea?","start":2.195181884765625,"end":2.733363525390625}],"metadata":{"response_id":0}},{"role":"user","content":"I'm ","words":[{"word":"I'm ","start":3.8820001,"end":4.282}]},{"role":"agent","content":"Hello, am I ","words":[{"word":"Hello, ","start":3.79354541015625,"end":4.089},{"word":"am ","start":4.089,"end":4.236272705078125},{"word":"I ","start":4.236272705078125,"end":4.310818115234375}],"metadata":{"response_id":1}},{"role":"user","content":"sorry. Andressi? Andrea speaking. ","words":[{"word":"sorry. 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","words":[{"word":"Can ","start":68.342,"end":68.742},{"word":"you ","start":68.742,"end":68.902},{"word":"repeat? ","start":68.902,"end":69.14200000000001}]},{"role":"agent","content":"Of course. On a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Of ","start":70.33227270507813,"end":70.52227270507812},{"word":"course. 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","words":[{"word":"Three. ","start":80.89199500000001,"end":81.212}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":83.09463647460937,"end":83.35918188476562},{"word":"you. 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That's fine. ","words":[{"word":"Okay. ","start":24.921999999999997,"end":25.561999999999998},{"word":"That's ","start":25.561999999999998,"end":25.881999999999998},{"word":"fine. ","start":25.881999999999998,"end":26.041999999999998}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. 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","words":[{"word":"Can ","start":68.342,"end":68.742},{"word":"you ","start":68.742,"end":68.902},{"word":"repeat? ","start":68.902,"end":69.14200000000001}]},{"role":"agent","content":"Of course. On a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Of ","start":70.33227270507813,"end":70.52227270507812},{"word":"course. 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","words":[{"word":"Three. ","start":80.89199500000001,"end":81.212}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":83.09463647460937,"end":83.35918188476562},{"word":"you. 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","words":[{"word":"Fifty ","start":127.462,"end":127.942006},{"word":"one? ","start":127.942006,"end":128.182}]},{"role":"agent","content":"Thank you. I will record that as 46 to 60.\n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?","words":[{"word":"Thank ","start":130.07863647460937,"end":130.3740908203125},{"word":"you. 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","words":[{"word":"But, ","start":162.232,"end":162.632},{"word":"yeah, ","start":162.632,"end":162.95201},{"word":"I ","start":162.95201,"end":163.19199999999998},{"word":"want, ","start":163.19199999999998,"end":163.59199999999998},{"word":"but ","start":163.59199999999998,"end":163.832},{"word":"not ","start":163.832,"end":163.992},{"word":"today. ","start":163.992,"end":164.152}]},{"role":"agent","content":"Thank you for letting me know. Would it be OK if I send you an email with the procedure to renew your membership and reinstate your designation, so you can review it when it’s convenient for you?","words":[{"word":"Thank ","start":166.07563647460938,"end":166.30745458984376},{"word":"you ","start":166.30745458984376,"end":166.4129091796875},{"word":"for ","start":166.4129091796875,"end":166.50836352539062},{"word":"letting ","start":166.50836352539062,"end":166.72927270507813},{"word":"me ","start":166.72927270507813,"end":166.81381811523437},{"word":"know. 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Thank you. ","words":[{"word":"Yes, ","start":176.322,"end":176.802},{"word":"please. ","start":176.802,"end":177.12199999999999},{"word":"Thank ","start":177.12199999999999,"end":177.36201},{"word":"you. ","start":177.36201,"end":177.44199999999998}]},{"role":"user","content":"Don't know if I can ask ","words":[{"word":"Don't ","start":178.45201,"end":178.772},{"word":"know ","start":178.772,"end":178.852},{"word":"if ","start":178.852,"end":179.012},{"word":"I ","start":179.012,"end":179.17201},{"word":"can ","start":179.17201,"end":179.41199999999998},{"word":"ask ","start":179.41199999999998,"end":179.652}]},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":183.102,"end":183.50199999999998}]},{"role":"agent","content":"Yes, I’m ","words":[{"word":"Yes, ","start":185.51036352539063,"end":185.7421818847656},{"word":"I’m ","start":185.7421818847656,"end":185.91127270507812}],"metadata":{"response_id":22}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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FIELD 348 → HTTP 201 {"contacts":[{"cdate":"2025-03-06T16:47:50-06:00","email":"andrealbasquez@gmail.com","phone":"519787660","firstName":"Andrea","lastName":"Vasquez","orgid":"24486","orgname":"Business Facts Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657293","ua":"okhttp\/5.3.2","hash":"38d3bbd074168ae542fed58e5038be04","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:57:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-06 16:47:50","updated_utc_timestamp":"2026-05-12 11:57:16","created_timestamp":"2025-03-06 16:47:50","updated_timestamp":"2026-05-12 11:57:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 349 → HTTP 201 {"contacts":[{"cdate":"2025-03-06T16:47:50-06:00","email":"andrealbasquez@gmail.com","phone":"519787660","firstName":"Andrea","lastName":"Vasquez","orgid":"24486","orgname":"Business Facts Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168657293","ua":"okhttp\/5.3.2","hash":"38d3bbd074168ae542fed58e5038be04","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:57:16-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-06 16:47:50","updated_utc_timestamp":"2026-05-12 11:57:16","created_timestamp":"2025-03-06 16:47:50","updated_timestamp":"2026-05-12 11:57:16","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:57:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_345d6f95e3a802b7709fc7248b3","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Andrea","last_name":"Smith","full_name":"Andrea Smith","contact_id":"43711","email":"andreaelizabethgrace@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN Oct 20 2025 vm\n2026 May 12 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T12:43:16-04:00","called_by":"","cancel_date":"2025-10-01","corp_cancel_date":"","paid_thru":"2025-07-31","company_paid_thru":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_345d6f95e3a802b7709fc7248b3","X-RetellAI-SipTraceId":"call_345d6f95e3a802b7709fc7248b3","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778605032611,"end_timestamp":1778605034634,"duration_ms":2023,"transcript":"User: has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"has been forwarded to voicemail. ","words":[{"word":"has ","start":0.42099998,"end":0.661},{"word":"been ","start":0.661,"end":0.82099995},{"word":"forwarded ","start":0.82099995,"end":1.141},{"word":"to ","start":1.141,"end":1.381},{"word":"voicemail. ","start":1.381,"end":1.7009999999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"has been forwarded to voicemail. ","words":[{"word":"has ","start":0.42099998,"end":0.661},{"word":"been ","start":0.661,"end":0.82099995},{"word":"forwarded ","start":0.82099995,"end":1.141},{"word":"to ","start":1.141,"end":1.381},{"word":"voicemail. 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Skip Logic Accuracy is 100% since no branching decisions were made. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were present due to the call reaching voicemail. IVR_detector is No because the call reached voicemail, not an automated system.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9063],"average":9063,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17809999694","direction":"outbound"},"event_timestamp":1778605041381} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 43711 CALL ID: call_345d6f95e3a802b7709fc7248b3 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:57:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a4898956021449e76ac29905c0b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alice","last_name":"Griffiths","full_name":"Alice Griffiths","contact_id":"41875","email":"aliceg1967@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm\n2026 May 12 call reached voicemail, no contact 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-07-17T11:52:45-05:00","email":"aliceg1967@gmail.com","phone":"4034677598","firstName":"Alice","lastName":"Griffiths","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"25fd4071fc28bb24bf8a113ba5d1db80","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:57:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:45","updated_utc_timestamp":"2026-05-12 11:57:24","created_timestamp":"2025-07-17 11:52:45","updated_timestamp":"2026-05-12 11:57:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:57:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4a1a63e4b11cb5bea551eaa7bd1","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Brenna","last_name":"Wardrop","full_name":"Brenna Wardrop","contact_id":"38463","email":"brennawardrop@shaw.ca","orgname":"Paragon Living","member_type":"PRO","bloc_notes_ac":"June 17 2025 asked to send docs only\r\nLN / 21 October 2025 VM\r\nLN / 10 November 2025 Sent her the documents call later to check if she received them\r\nLN / 17 December 2025 VM\n2026 May 12 call reached voicemail, no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:57:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9e2ec6b846a49fa28330f682479","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Connie","last_name":"Aitchison","full_name":"Connie Aitchison","contact_id":"47524","email":"cabsltd@outlook.com","orgname":"C. 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No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . No phrases detected due to no human interaction.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken. Official Opening Gate Accuracy is 100% because the opening was not spoken to a gatekeeper and no identity confirmation was needed as no human answered. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because the call ended at voicemail with no branching errors. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because no required phrases were detected due to lack of human interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9065],"average":9065,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17807814141","direction":"outbound"},"event_timestamp":1778605045942} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 47524 CALL ID: call_9e2ec6b846a49fa28330f682479 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:31:21-06:00","email":"cabsltd@outlook.com","phone":"7807814141","firstName":"Connie","lastName":"Aitchison","orgid":"26981","orgname":"C. A. B. S. 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No conversation with a human took place.","cdate":"2026-05-12T11:45:36-05:00","udate":"2026-05-12T11:57:26-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171315\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171315\/field"},"owner":"47524","id":"1171315"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:31:21-06:00","email":"cabsltd@outlook.com","phone":"7807814141","firstName":"Connie","lastName":"Aitchison","orgid":"26981","orgname":"C. A. B. S. Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"abd90053afae7d0ee77ece999bd9107a","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:57:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:31:21","updated_utc_timestamp":"2026-05-12 11:57:26","created_timestamp":"2026-02-04 12:31:21","updated_timestamp":"2026-05-12 11:57:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/automationEntryCounts"},"id":"47524","organization":"26981"}],"fieldValue":{"contact":"47524","field":"311","value":"Voicemail reached, no contact","cdate":"2026-05-12T11:45:36-05:00","udate":"2026-05-12T11:57:26-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171316\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171316\/field"},"owner":"47524","id":"1171316"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:31:21-06:00","email":"cabsltd@outlook.com","phone":"7807814141","firstName":"Connie","lastName":"Aitchison","orgid":"26981","orgname":"C. A. B. S. Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"abd90053afae7d0ee77ece999bd9107a","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:57:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:31:21","updated_utc_timestamp":"2026-05-12 11:57:26","created_timestamp":"2026-02-04 12:31:21","updated_timestamp":"2026-05-12 11:57:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/automationEntryCounts"},"id":"47524","organization":"26981"}],"fieldValue":{"contact":"47524","field":"33","value":"2026 May 12 call reached voicemail, no contact made\n2026 May 12 reached voicemail, no contact made","cdate":"2026-05-12T11:45:37-05:00","udate":"2026-05-12T11:57:26-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171317\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171317\/field"},"owner":"47524","id":"1171317"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:31:21-06:00","email":"cabsltd@outlook.com","phone":"7807814141","firstName":"Connie","lastName":"Aitchison","orgid":"26981","orgname":"C. 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A. B. S. 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Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"abd90053afae7d0ee77ece999bd9107a","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:57:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:31:21","updated_utc_timestamp":"2026-05-12 11:57:29","created_timestamp":"2026-02-04 12:31:21","updated_timestamp":"2026-05-12 11:57:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47524\/automationEntryCounts"},"id":"47524","organization":"26981"}],"fieldValue":{"contact":"47524","field":"349","value":"https:\/\/dashboard.retellai.com\/call-history?history=call_9e2ec6b846a49fa28330f682479","cdate":"2026-05-12T11:45:39-05:00","udate":"2026-05-12T11:57:29-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171328\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171328\/field"},"owner":"47524","id":"1171328"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:57:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fef837c07f3d81dcaebf35ec54f","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Becky","last_name":"Trim","full_name":"Becky Trim","contact_id":"40058","email":"btrim49@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"July 3 2025 vm\r\nLN / 01 October 2025 VM\n2026-05-12 invalid phone destination, phone: +15872327791","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T12:43:16-04:00","called_by":"","cancel_date":"2024-12-04","corp_cancel_date":"","paid_thru":"2024-09-30","company_paid_thru":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_fef837c07f3d81dcaebf35ec54f","X-RetellAI-SipTraceId":"call_fef837c07f3d81dcaebf35ec54f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778605048662,"end_timestamp":1778605050990,"duration_ms":2328,"transcript":"User: has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"has been forwarded to voice mail. ","words":[{"word":"has ","start":0.504,"end":0.82399995},{"word":"been ","start":0.82399995,"end":1.064},{"word":"forwarded ","start":1.064,"end":1.3840000000000001},{"word":"to ","start":1.3840000000000001,"end":1.6239999},{"word":"voice ","start":1.6239999,"end":1.8639999},{"word":"mail. ","start":1.8639999,"end":2.024}]}],"transcript_with_tool_calls":[{"role":"user","content":"has been forwarded to voice mail. ","words":[{"word":"has ","start":0.504,"end":0.82399995},{"word":"been ","start":0.82399995,"end":1.064},{"word":"forwarded ","start":1.064,"end":1.3840000000000001},{"word":"to ","start":1.3840000000000001,"end":1.6239999},{"word":"voice ","start":1.6239999,"end":1.8639999},{"word":"mail. ","start":1.8639999,"end":2.024}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4b69b77cab09ad9ea236eef4e46593d489589f53eee856c2940975222dabea72/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4b69b77cab09ad9ea236eef4e46593d489589f53eee856c2940975222dabea72/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4b69b77cab09ad9ea236eef4e46593d489589f53eee856c2940975222dabea72/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":754,"p90":754,"p95":754,"p99":754,"min":754,"max":754,"num":1,"sum":754,"values":[754]},"tts":{"p50":229,"p90":229,"p95":229,"p99":229,"min":229,"max":229,"num":1,"sum":229,"values":[229]},"knowledge_base":{"p50":57.5,"p90":59.5,"p95":59.75,"p99":59.95,"min":55,"max":60,"num":2,"sum":115,"values":[60,55]},"asr":{"p50":0,"p90":8.525000000000007,"p95":14.918749999999985,"p99":20.03374999999999,"min":0,"max":21.3125,"num":7,"sum":21.3125,"values":[0,21.3125,0,0,0,0,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.8},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.4458333,"combined_cost":4.3375},"call_analysis":{"call_summary":"The call was made to the contact but was forwarded to voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-12 12:57","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 12 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Official opening not delivered, no questions asked, no valid outcome, no closing spoken.","Official Opening Gate Accuracy":"100% . No opening spoken to gatekeeper, no opening spoken at all so no violation.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching errors as no survey or email sent.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . No phrases detected due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call did not progress beyond voicemail with no official opening, questions, or closing. Official Opening Gate Accuracy is 100% as no opening was spoken to gatekeeper or before identity confirmation. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% as no survey or email was sent, so no branching errors. Verbatim Survey Compliance is 100% due to no survey questions asked. Mandatory Phrase Detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9019],"average":9019,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14034628114","direction":"outbound"},"event_timestamp":1778605059138} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 40058 CALL ID: call_fef837c07f3d81dcaebf35ec54f EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:31-05:00","email":"btrim49@hotmail.com","phone":"5872327791","firstName":"Becky","lastName":"Trim","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"fc98081756edaad847aad1cc3af2a42d","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:57:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:31","updated_utc_timestamp":"2026-05-12 11:57:39","created_timestamp":"2025-05-05 11:47:31","updated_timestamp":"2026-05-12 11:57:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/automationEntryCounts"},"id":"40058","organization":null}],"fieldValue":{"contact":"40058","field":"310","value":"The call was made to the contact but was forwarded to voicemail and no conversation took place.","cdate":"2026-05-12T11:57:39-05:00","udate":"2026-05-12T11:57:39-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171411\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171411\/field"},"owner":"40058","id":"1171411"}} FIELD 311 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:31-05:00","email":"btrim49@hotmail.com","phone":"5872327791","firstName":"Becky","lastName":"Trim","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"fc98081756edaad847aad1cc3af2a42d","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:57:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:31","updated_utc_timestamp":"2026-05-12 11:57:39","created_timestamp":"2025-05-05 11:47:31","updated_timestamp":"2026-05-12 11:57:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/automationEntryCounts"},"id":"40058","organization":null}],"fieldValue":{"contact":"40058","field":"311","value":"Call reached voicemail, no contact","cdate":"2026-05-12T11:57:39-05:00","udate":"2026-05-12T11:57:39-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171412\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171412\/field"},"owner":"40058","id":"1171412"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:31-05:00","email":"btrim49@hotmail.com","phone":"5872327791","firstName":"Becky","lastName":"Trim","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"fc98081756edaad847aad1cc3af2a42d","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:57:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:31","updated_utc_timestamp":"2026-05-12 11:57:40","created_timestamp":"2025-05-05 11:47:31","updated_timestamp":"2026-05-12 11:57:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40058\/automationEntryCounts"},"id":"40058","organization":null}],"fieldValue":{"contact":"40058","field":"33","value":"July 3 2025 vm\r\nLN \/ 01 October 2025 VM\n2026-05-12 invalid phone destination, phone: +15872327791\n2026 May 12 call reached voicemail, no contact made","cdate":"2025-07-03T11:56:14-05:00","udate":"2026-05-12T11:57:40-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/533167\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/533167\/field"},"owner":"40058","id":"533167"}} FIELD 52 → HTTP 201 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:31-05:00","email":"btrim49@hotmail.com","phone":"5872327791","firstName":"Becky","lastName":"Trim","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"fc98081756edaad847aad1cc3af2a42d","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:57:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:31","updated_utc_timestamp":"2026-05-12 11:57:40","created_timestamp":"2025-05-05 11:47:31","updated_timestamp":"2026-05-12 11:57:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:31-05:00","email":"btrim49@hotmail.com","phone":"5872327791","firstName":"Becky","lastName":"Trim","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"fc98081756edaad847aad1cc3af2a42d","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:57:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:31","updated_utc_timestamp":"2026-05-12 11:57:40","created_timestamp":"2025-05-05 11:47:31","updated_timestamp":"2026-05-12 11:57:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:57:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_58d6ee04297f2bd718e59ba707e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amy","last_name":"Barker","full_name":"Amy Barker","contact_id":"38957","email":"amyhelean@gmail.com","orgname":"Kelmar Ltd.","member_type":"PRO","bloc_notes_ac":"June 23 2025 vm\r\nLN / 01 October 2025 VM\n2026 May 12 call reached voicemail at Kalbar Limited, no human 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:57:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_615327751d9d66bcb14b6be6fc4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Carol","last_name":"Swanson","full_name":"Carol Swanson","contact_id":"44556","email":"carolswan639@gmail.com","orgname":"Holy Spirit Catholic School Division","member_type":"PRO","bloc_notes_ac":"LN / 04 December 2025 VM\n2026 May 12 call reached voicemail, no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:58:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2b30623eeb700eaacb2ff645eb4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amanda","last_name":"Rickert","full_name":"Amanda Rickert","contact_id":"47473","email":"arickert@landmarkcinemas.com","orgname":"Amanda Rickert","member_type":"PRO","bloc_notes_ac":"2026 May 12 call reached Landmark Cinema voicemail, no human 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Official opening not delivered, no questions asked, no valid outcome, no approved closing.","Official Opening Gate Accuracy":"100% . No opening spoken to gatekeeper, no identity confirmation needed as no human answered.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching errors as call ended at voicemail.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . No phrases detected due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call did not progress beyond voicemail with no official opening, questions, or closing. Official Opening Gate Accuracy is 100% as no opening was spoken to a gatekeeper and no identity confirmation was needed. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations occurred. 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Mandatory Phrase Detection is No due to absence of any spoken phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9082],"average":9082,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14034931170","direction":"outbound"},"event_timestamp":1778605117079} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 47473 CALL ID: call_2b30623eeb700eaacb2ff645eb4 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:30:39-06:00","email":"arickert@landmarkcinemas.com","phone":"4032624255","firstName":"Amanda","lastName":"Rickert","orgid":"26968","orgname":"Amanda 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call was made to the contact but was forwarded to voicemail and no conversation took place.","cdate":"2026-05-12T11:46:23-05:00","udate":"2026-05-12T11:58:37-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171372\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171372\/field"},"owner":"47473","id":"1171372"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:30:39-06:00","email":"arickert@landmarkcinemas.com","phone":"4032624255","firstName":"Amanda","lastName":"Rickert","orgid":"26968","orgname":"Amanda 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:30:39-06:00","email":"arickert@landmarkcinemas.com","phone":"4032624255","firstName":"Amanda","lastName":"Rickert","orgid":"26968","orgname":"Amanda Rickert","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"cd36f2f7df79c4d537842fe0cde7d150","socialdata_lastcheck":null,"email_local":"","email_domain":"landmarkcinemas.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:58:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:39","updated_utc_timestamp":"2026-05-12 11:58:37","created_timestamp":"2026-02-04 12:30:39","updated_timestamp":"2026-05-12 11:58:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:30:39-06:00","email":"arickert@landmarkcinemas.com","phone":"4032624255","firstName":"Amanda","lastName":"Rickert","orgid":"26968","orgname":"Amanda Rickert","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"cd36f2f7df79c4d537842fe0cde7d150","socialdata_lastcheck":null,"email_local":"","email_domain":"landmarkcinemas.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T11:58:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:39","updated_utc_timestamp":"2026-05-12 11:58:37","created_timestamp":"2026-02-04 12:30:39","updated_timestamp":"2026-05-12 11:58:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 12:58:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_930ee1d554225f1474180a5461b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amy","last_name":"Young","full_name":"Amy Young","contact_id":"33519","email":"amy.young8@gmail.com","orgname":"Canlin Energy","member_type":"PRO","bloc_notes_ac":"16 April 2025 VM\r\n24 April 2025 VM\r\n03 September 2025 VM\r\nLN / 18 September 2025 VM\n2026 May 12 call reached voicemail, no contact 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At the tone, please record your message. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Amy?","words":[{"word":"Hello, ","start":1.11254541015625,"end":1.408},{"word":"may ","start":1.408,"end":1.555272705078125},{"word":"I ","start":1.555272705078125,"end":1.6089091796875},{"word":"please ","start":1.6089091796875,"end":1.8089091796875},{"word":"speak ","start":1.8089091796875,"end":1.9989091796875},{"word":"with ","start":1.9989091796875,"end":2.168},{"word":"Amy?","start":2.168,"end":2.674363525390625}],"metadata":{"response_id":0}},{"role":"user","content":"Amy Young. At the tone, please record your message. ","words":[{"word":"Amy ","start":3.2219998,"end":3.7819999999999996},{"word":"Young. 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Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% because no branching decisions were made. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were present due to no conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9036,9038],"average":9037,"num_requests":2},"tool_calls":[],"from_number":"+14375242727","to_number":"+14036158228","direction":"outbound"},"event_timestamp":1778605121681} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 33519 CALL ID: call_930ee1d554225f1474180a5461b EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-04-09T15:55:59-05:00","email":"amy.young8@gmail.com","phone":"4033519268","firstName":"Amy","lastName":"Young","orgid":"25188","orgname":"Canlin 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:00:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_df0562dcaa085be2761b1be2697","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Arlene","last_name":"Boisvert","full_name":"Arlene Boisvert","contact_id":"40246","email":"arleneboisvert@shaw.ca","orgname":"Greenwood Construction Management Ltd.","member_type":"PRO","bloc_notes_ac":"July 7 2025 completed\n2026 May 12 call reached voicemail, no message 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You are. \nAgent: Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Sure. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?\nUser: Number four. \nAgent: Thank you. Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Five. \nAgent: Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: Sixty one and above. \nAgent: Thank you for sharing that. \n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. 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As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?","words":[{"word":"Thank ","start":82.83572729492188,"end":83.07845458984374},{"word":"you ","start":83.07845458984374,"end":83.1839091796875},{"word":"for ","start":83.1839091796875,"end":83.27936352539062},{"word":"sharing ","start":83.27936352539062,"end":83.5639091796875},{"word":"that. 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","words":[{"word":"I'm ","start":116.791004,"end":117.191006},{"word":"retired. ","start":117.191006,"end":117.511005}]},{"role":"agent","content":"Thank you for letting me know. \n\nThank you for speaking with me today. Have a good day and goodbye.","words":[{"word":"Thank ","start":118.72663647460938,"end":118.96936352539062},{"word":"you ","start":118.96936352539062,"end":119.08572729492188},{"word":"for ","start":119.08572729492188,"end":119.2120908203125},{"word":"letting ","start":119.2120908203125,"end":119.45481811523437},{"word":"me ","start":119.45481811523437,"end":119.56027270507812},{"word":"know. 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","words":[{"word":"Hello? ","start":5.601,"end":5.8409997}]},{"role":"agent","content":"Hello, am I speaking with Arlene?","words":[{"word":"Hello, ","start":7.616272705078125,"end":7.95354541015625},{"word":"am ","start":7.95354541015625,"end":8.080818115234376},{"word":"I ","start":8.080818115234376,"end":8.15445458984375},{"word":"speaking ","start":8.15445458984375,"end":8.502636474609375},{"word":"with ","start":8.502636474609375,"end":8.671727294921874},{"word":"Arlene?","start":8.671727294921874,"end":9.251727294921874}],"metadata":{"response_id":1}},{"role":"user","content":"Yes. You are. ","words":[{"word":"Yes. ","start":10.201,"end":10.521},{"word":"You ","start":10.521,"end":10.761000000000001},{"word":"are. ","start":10.761000000000001,"end":10.921000000000001}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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","words":[{"word":"Sure. ","start":26.821001000000003,"end":27.141000000000002}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":56.642636474609375,"end":56.9380908203125},{"word":"you. 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","words":[{"word":"Five. ","start":68.661,"end":68.981}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":70.19363647460938,"end":70.4790908203125},{"word":"you. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:38:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4736f1cd272899ea469d585b07b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Xiaoxin","last_name":"Sun","full_name":"Xiaoxin Sun","contact_id":"39927","email":"catherine.sun.ca@gmail.com","orgname":"Servus Credit Union","member_type":"PRO","bloc_notes_ac":"July 3 2025 She said she is no longer in payroll.","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T13:37:51-04:00","called_by":"","cancel_date":"2024-08-02","corp_cancel_date":"","paid_thru":"2024-05-31","company_paid_thru":"","the_withdrawal_date":"2024-08-02","the_withdrawal_duration":"1 year and 9 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:38:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0b05aeea698a31b272439cf5279","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Crystal","last_name":"Ramirez","full_name":"Crystal Ramirez","contact_id":"39810","email":"cmfr21@gmail.com","orgname":"Select Energy Systems Inc.","member_type":"PRO","bloc_notes_ac":"July 2 2025 Crystal will be back by July 11th on vacation.\r\nLN Sept 18 2025 call back","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T13:37:51-04:00","called_by":"","cancel_date":"2024-05-02","corp_cancel_date":"","paid_thru":"2024-02-29","company_paid_thru":"","the_withdrawal_date":"2024-05-02","the_withdrawal_duration":"2 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Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"No","call_sequence":"Refused communication","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9054,9053],"average":9053.5,"num_requests":2},"tool_calls":[],"from_number":"+14375242727","to_number":"+14036510126","direction":"outbound"},"event_timestamp":1778607523390} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 31042 CALL ID: call_c4f7ed8464c3562a025adf18c2e EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-03-06T16:47:46-06:00","email":"charanekmohamed@gmail.com","phone":"4036510126","firstName":"Mohamed","lastName":"Charanek","orgid":"24664","orgname":"Werklund Family Office","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"fa94710389c56446df23fdbf78e961d0","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:38:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-06 16:47:46","updated_utc_timestamp":"2026-05-12 12:38:43","created_timestamp":"2025-03-06 16:47:46","updated_timestamp":"2026-05-12 12:38:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31042\/automationEntryCounts"},"id":"31042","organization":"24664"}],"fieldValue":{"contact":"31042","field":"310","value":"The agent reached a human contact named Moe and introduced the call regarding the lapsed Professional membership with the National Payroll Institute. 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-03-06T16:47:46-06:00","email":"charanekmohamed@gmail.com","phone":"4036510126","firstName":"Mohamed","lastName":"Charanek","orgid":"24664","orgname":"Werklund Family Office","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"fa94710389c56446df23fdbf78e961d0","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:38:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-06 16:47:46","updated_utc_timestamp":"2026-05-12 12:38:44","created_timestamp":"2025-03-06 16:47:46","updated_timestamp":"2026-05-12 12:38:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:38:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6c6f4203b82d80e5bbb7a2473b6","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Chineze","last_name":"Ule-Chimbo","full_name":"Chineze Ule-Chimbo","contact_id":"43373","email":"chineze_uc@yahoo.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN / 30 September 2025 No answer","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T13:37:51-04:00","called_by":"","cancel_date":"2024-10-02","corp_cancel_date":"","paid_thru":"2024-07-31","company_paid_thru":"","the_withdrawal_date":"2024-10-02","the_withdrawal_duration":"1 year and 7 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","words":[{"word":"Thank ","start":2.9819999999999998,"end":3.2219998},{"word":"you ","start":3.2219998,"end":3.3819999999999997},{"word":"for ","start":3.3819999999999997,"end":3.622},{"word":"your ","start":3.622,"end":3.7819999999999996},{"word":"call. ","start":3.7819999999999996,"end":4.022}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Chineze?","words":[{"word":"Hello, ","start":1.08845458984375,"end":1.3839091796875},{"word":"may ","start":1.3839091796875,"end":1.510272705078125},{"word":"I ","start":1.510272705078125,"end":1.5739091796875},{"word":"please ","start":1.5739091796875,"end":1.774818115234375},{"word":"speak ","start":1.774818115234375,"end":1.974818115234375},{"word":"with ","start":1.974818115234375,"end":2.123},{"word":"Chineze?","start":2.123,"end":2.840272705078125}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for your call. ","words":[{"word":"Thank ","start":2.9819999999999998,"end":3.2219998},{"word":"you ","start":3.2219998,"end":3.3819999999999997},{"word":"for ","start":3.3819999999999997,"end":3.622},{"word":"your ","start":3.622,"end":3.7819999999999996},{"word":"call. 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Official opening was not delivered to a human, no survey questions asked, no valid outcome assigned, no approved closing spoken.","Official Opening Gate Accuracy":"0%. Official opening was not spoken to a confirmed contact, call went to voicemail.","Survey Order Integrity Score":"100%. No survey questions asked, so no order violations.","Skip Logic Accuracy":"100%. No branching logic applied as no contact interaction occurred.","Verbatim Survey Compliance":"100%. No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No. Required phrases were not spoken as call went to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call did not reach a human and no official opening or survey questions were delivered. Official Opening Gate Accuracy is 0% since the opening was not spoken to a confirmed contact. Survey Order Integrity Score is 100% as no questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching logic was needed. Verbatim Survey Compliance is 100% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were not present in the voicemail call.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"Agent","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9031],"average":9031,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+15878968771","direction":"outbound"},"event_timestamp":1778607532419} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 43373 CALL ID: call_6c6f4203b82d80e5bbb7a2473b6 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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12:38:53","created_timestamp":"2025-09-18 12:25:52","updated_timestamp":"2026-05-12 12:38:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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reached, no contact","cdate":"2026-05-12T12:38:53-05:00","udate":"2026-05-12T12:38:53-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171557\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171557\/field"},"owner":"43373","id":"1171557"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-09-18T12:25:52-05:00","email":"chineze_uc@yahoo.com","phone":"5878968771","firstName":"Chineze","lastName":"Ule-Chimbo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"8e944b92507cdc09cdedfae304c6ac16","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:38:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:25:52","updated_utc_timestamp":"2026-05-12 12:38:53","created_timestamp":"2025-09-18 12:25:52","updated_timestamp":"2026-05-12 12:38:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-09-18T12:25:52-05:00","email":"chineze_uc@yahoo.com","phone":"5878968771","firstName":"Chineze","lastName":"Ule-Chimbo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"8e944b92507cdc09cdedfae304c6ac16","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:38:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:25:52","updated_utc_timestamp":"2026-05-12 12:38:53","created_timestamp":"2025-09-18 12:25:52","updated_timestamp":"2026-05-12 12:38:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-09-18T12:25:52-05:00","email":"chineze_uc@yahoo.com","phone":"5878968771","firstName":"Chineze","lastName":"Ule-Chimbo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"8e944b92507cdc09cdedfae304c6ac16","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:38:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:25:52","updated_utc_timestamp":"2026-05-12 12:38:54","created_timestamp":"2025-09-18 12:25:52","updated_timestamp":"2026-05-12 12:38:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2025-09-18T12:25:52-05:00","email":"chineze_uc@yahoo.com","phone":"5878968771","firstName":"Chineze","lastName":"Ule-Chimbo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"8e944b92507cdc09cdedfae304c6ac16","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:38:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:25:52","updated_utc_timestamp":"2026-05-12 12:38:54","created_timestamp":"2025-09-18 12:25:52","updated_timestamp":"2026-05-12 12:38:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 339 → HTTP 201 {"contacts":[{"cdate":"2025-09-18T12:25:52-05:00","email":"chineze_uc@yahoo.com","phone":"5878968771","firstName":"Chineze","lastName":"Ule-Chimbo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"8e944b92507cdc09cdedfae304c6ac16","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:38:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:25:52","updated_utc_timestamp":"2026-05-12 12:38:55","created_timestamp":"2025-09-18 12:25:52","updated_timestamp":"2026-05-12 12:38:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:39:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_482513beaffb1ae8fe0b9295659","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Courtney","last_name":"McDorman","full_name":"Courtney McDorman","contact_id":"38980","email":"cmcdorman86@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Survey completed She is no longer payroll. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:39:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_10935ceff0d996806a70bd4470f","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Denise","last_name":"Jonasson","full_name":"Denise Jonasson","contact_id":"38745","email":"denise-jonasson@shaw.ca","orgname":"","member_type":"PRO","bloc_notes_ac":"June 19 2025 vm msg not authorize to dial this number","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T13:37:51-04:00","called_by":"","cancel_date":"2024-04-01","corp_cancel_date":"","paid_thru":"2024-03-31","company_paid_thru":"","the_withdrawal_date":"2024-04-01","the_withdrawal_duration":"2 years and 1 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Called Denise. \nAgent: I \nUser: This \nAgent: understand. \nUser: is NT and you. Like, where did you call? \nAgent: Thank you for asking.My name is Ellen, calling on behalf of the National Payroll Institute, NPI. I was trying to reach Denise Jonasson regarding her past membership. If this is not the right number, I apologize for the inconvenience. Thank you for your time and goodbye.\nAgent: Thank you again for your \nUser: Thank you again for your time. \nAgent: Thank you for your time. Have a good day and \nUser: Have a good day. \nUser: Bye. \nAgent: Thank you. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Denise?","words":[{"word":"Hello, ","start":1.40445458984375,"end":1.679},{"word":"may ","start":1.679,"end":1.826272705078125},{"word":"I ","start":1.826272705078125,"end":1.900818115234375},{"word":"please ","start":1.900818115234375,"end":2.122636474609375},{"word":"speak ","start":2.122636474609375,"end":2.33354541015625},{"word":"with ","start":2.33354541015625,"end":2.480818115234375},{"word":"Denise?","start":2.480818115234375,"end":3.0299091796875}],"metadata":{"response_id":0}},{"role":"user","content":"Who? ","words":[{"word":"Who? 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","words":[{"word":"Thank ","start":43.821999999999996,"end":44.062},{"word":"you ","start":44.062,"end":44.222},{"word":"again ","start":44.222,"end":44.461999999999996},{"word":"for ","start":44.461999999999996,"end":44.622},{"word":"your ","start":44.622,"end":44.782},{"word":"time. ","start":44.782,"end":44.942}]},{"role":"agent","content":"Thank you for your time. Have a good day and ","words":[{"word":"Thank ","start":46.572636474609375,"end":46.77354541015625},{"word":"you ","start":46.77354541015625,"end":46.8680908203125},{"word":"for ","start":46.8680908203125,"end":46.97354541015625},{"word":"your ","start":46.97354541015625,"end":47.100818115234375},{"word":"time. 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Mandatory Phrase Detection is No because the required survey phrases and closing phrases were not applicable in this call.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9080,9081,9108,9110,9111,9796,10005,9656,9233,9238],"average":9341.8,"num_requests":10},"tool_calls":[{"tool_call_id":"6258b02ff9090d58","name":"end_call","type":"end_call","start_time_sec":52.099}],"from_number":"+14375242727","to_number":"+18678734332","direction":"outbound"},"event_timestamp":1778607570797} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38745 CALL ID: call_10935ceff0d996806a70bd4470f EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:45-05:00","email":"denise-jonasson@shaw.ca","phone":"8678734332","firstName":"Denise","lastName":"Jonasson","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e79038a8b24a3cf6aa6708653617bebc","socialdata_lastcheck":null,"email_local":"","email_domain":"shaw.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:39:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:45","updated_utc_timestamp":"2026-05-12 12:39:31","created_timestamp":"2025-05-05 11:45:45","updated_timestamp":"2026-05-12 12:39:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38745\/automationEntryCounts"},"id":"38745","organization":null}],"fieldValue":{"contact":"38745","field":"310","value":"The agent attempted to reach Denise Jonasson regarding her past membership but was informed that Denise is not working at the number called. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:39:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a4cbf7e6620f978c0dc94adb2e4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Danielle","last_name":"Terry","full_name":"Danielle Terry","contact_id":"40576","email":"danielle.terry@ensignenergy.com","orgname":"Ensign Energy Services","member_type":"PRO","bloc_notes_ac":"She changed her career path and now needs payroll less than before. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:39:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_50461a88623e14c9675a8b34d3f","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Cynthia","last_name":"Latimer","full_name":"Cynthia Latimer","contact_id":"11279","email":"cylatimer@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Aug 13 2025 vm\r\nLN Oct 30 2025 vm","number_of_passed_courses":"2","extension":"","province":"AB","toronto_current_time":"2026-05-12T13:37:52-04:00","called_by":"","cancel_date":"2023-01-05","corp_cancel_date":"","paid_thru":"2022-10-31","company_paid_thru":"","the_withdrawal_date":"2023-01-05","the_withdrawal_duration":"3 years and 4 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_50461a88623e14c9675a8b34d3f","X-RetellAI-SipTraceId":"call_50461a88623e14c9675a8b34d3f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778607569717,"end_timestamp":1778607575193,"duration_ms":5476,"transcript":"Agent: Hello, may I please speak with Cynthia?\nUser: Hi. You've reached Cindy. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Cynthia?","words":[{"word":"Hello, ","start":1.129363525390625,"end":1.49845458984375},{"word":"may ","start":1.49845458984375,"end":1.656636474609375},{"word":"I ","start":1.656636474609375,"end":1.730272705078125},{"word":"please ","start":1.730272705078125,"end":1.9520908203125},{"word":"speak ","start":1.9520908203125,"end":2.163},{"word":"with ","start":2.163,"end":2.300272705078125},{"word":"Cynthia?","start":2.300272705078125,"end":2.870272705078125}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Cindy. ","words":[{"word":"Hi. ","start":4.001,"end":4.401},{"word":"You've ","start":4.401,"end":4.721},{"word":"reached ","start":4.721,"end":4.8809997},{"word":"Cindy. ","start":4.8809997,"end":5.201}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Cynthia?","words":[{"word":"Hello, ","start":1.129363525390625,"end":1.49845458984375},{"word":"may ","start":1.49845458984375,"end":1.656636474609375},{"word":"I ","start":1.656636474609375,"end":1.730272705078125},{"word":"please ","start":1.730272705078125,"end":1.9520908203125},{"word":"speak ","start":1.9520908203125,"end":2.163},{"word":"with ","start":2.163,"end":2.300272705078125},{"word":"Cynthia?","start":2.300272705078125,"end":2.870272705078125}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Cindy. ","words":[{"word":"Hi. ","start":4.001,"end":4.401},{"word":"You've ","start":4.401,"end":4.721},{"word":"reached ","start":4.721,"end":4.8809997},{"word":"Cindy. 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Official opening not delivered (-20%), no survey questions asked (-25%), valid outcome assigned (+5%), no approved closing (+0%).","Official Opening Gate Accuracy":"100%. Official opening was not spoken to gatekeeper and no opening before identity confirmation.","Survey Order Integrity Score":"100%. No survey questions asked, so no order violations.","Skip Logic Accuracy":"100%. No branching errors as no survey or email sent.","Verbatim Survey Compliance":"100%. No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No. Required phrases not detected as call was very short.","Debug Analytical Variables":"Call Flow Completion Rate is 50% due to missing official opening (-20%) and no survey questions asked (-25%), but valid outcome assigned (+5%). Official Opening Gate Accuracy is 100% because no opening was spoken before identity confirmation and no gatekeeper interaction. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% since no survey or email was sent, so no branching errors. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because required phrases were not present in the short call.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9020],"average":9020,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12508933073","direction":"outbound"},"event_timestamp":1778607580467} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 11279 CALL ID: call_50461a88623e14c9675a8b34d3f EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:40-05:00","email":"cylatimer@gmail.com","phone":"2508933073","firstName":"Cynthia","lastName":"Latimer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"4510ab3dc2e384bb70ef912fb1a06085","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"5","rating_tstamp":"2024-11-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:39:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:40","updated_utc_timestamp":"2026-05-12 12:39:42","created_timestamp":"2024-10-03 16:07:40","updated_timestamp":"2026-05-12 12:39:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2024-11-22 17:29:41","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2024-10-03T16:07:40-05:00","email":"cylatimer@gmail.com","phone":"2508933073","firstName":"Cynthia","lastName":"Latimer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"4510ab3dc2e384bb70ef912fb1a06085","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"5","rating_tstamp":"2024-11-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:39:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:40","updated_utc_timestamp":"2026-05-12 12:39:42","created_timestamp":"2024-10-03 16:07:40","updated_timestamp":"2026-05-12 12:39:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2024-11-22 17:29:41","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:39:50 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c80855275bc3a381e33b835fb54","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Daniela","last_name":"Smith","full_name":"Daniela Smith","contact_id":"41853","email":"dana_cristea@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T13:37:51-04:00","called_by":"","cancel_date":"2025-07-04","corp_cancel_date":"","paid_thru":"2025-04-30","company_paid_thru":"","the_withdrawal_date":"2025-07-04","the_withdrawal_duration":"10 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c80855275bc3a381e33b835fb54","X-RetellAI-SipTraceId":"call_c80855275bc3a381e33b835fb54","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778607580862,"end_timestamp":1778607584544,"duration_ms":3682,"transcript":"User: has been forwarded to an automatic voice messaging system. \n","transcript_object":[{"role":"user","content":"has been forwarded to an automatic voice messaging system. ","words":[{"word":"has ","start":0.506,"end":0.7459999700000001},{"word":"been ","start":0.7459999700000001,"end":0.906},{"word":"forwarded ","start":0.906,"end":1.306},{"word":"to ","start":1.306,"end":1.546},{"word":"an ","start":1.546,"end":1.706},{"word":"automatic ","start":1.706,"end":2.106},{"word":"voice ","start":2.106,"end":2.506},{"word":"messaging ","start":2.506,"end":2.9859999999999998},{"word":"system. ","start":2.9859999999999998,"end":3.3059999999999996}]}],"transcript_with_tool_calls":[{"role":"user","content":"has been forwarded to an automatic voice messaging system. ","words":[{"word":"has ","start":0.506,"end":0.7459999700000001},{"word":"been ","start":0.7459999700000001,"end":0.906},{"word":"forwarded ","start":0.906,"end":1.306},{"word":"to ","start":1.306,"end":1.546},{"word":"an ","start":1.546,"end":1.706},{"word":"automatic ","start":1.706,"end":2.106},{"word":"voice ","start":2.106,"end":2.506},{"word":"messaging ","start":2.506,"end":2.9859999999999998},{"word":"system. 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Call was not answered by a human, no conversation or official opening, no questions asked, no valid outcome or closing.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by the intended contact.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected due to no human interaction.","Debug Analytical Variables":"The call was disconnected after reaching voicemail without any human interaction, resulting in no official opening, no survey questions asked, no valid outcome assigned, and no approved closing spoken. Therefore, all quality metrics related to call flow, opening accuracy, survey order, skip logic, verbatim compliance, and mandatory phrase detection are scored at 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9006],"average":9006,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17802670954","direction":"outbound"},"event_timestamp":1778607590679} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41853 CALL ID: call_c80855275bc3a381e33b835fb54 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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11:52:37","updated_timestamp":"2026-05-12 12:39:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:40:03 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_08ad1c079e192320576547c73b5","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Deepali","last_name":"Batra","full_name":"Deepali Batra","contact_id":"39477","email":"deepalibatra13@gmail.com","orgname":"Tier 1 Energy Solution","member_type":"PRO","bloc_notes_ac":"June 25 2025 vm\r\nSept 9 2025 vm","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T13:37:52-04:00","called_by":"","cancel_date":"2024-10-02","corp_cancel_date":"","paid_thru":"2024-07-31","company_paid_thru":"","the_withdrawal_date":"2024-10-02","the_withdrawal_duration":"1 year and 7 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","words":[{"word":"What ","start":18.231001,"end":18.631},{"word":"is ","start":18.631,"end":18.791},{"word":"this ","start":18.791,"end":18.951},{"word":"about? ","start":18.951,"end":19.111}]},{"role":"agent","content":"Thank you for asking.My name is Ellen, calling on behalf of the National Payroll Institute, NPI. This is a courtesy call regarding Deepali’s past membership experience with the Institute. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:40:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f34c59b716ec1663995eec9bf46","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Carol","last_name":"Schlemko","full_name":"Carol Schlemko","contact_id":"39077","email":"cschlemko@norseman.ca","orgname":"Norseman","member_type":"PRO","bloc_notes_ac":"June 23 2025 She no longer works there.","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T13:37:52-04:00","called_by":"","cancel_date":"2024-11-02","corp_cancel_date":"","paid_thru":"2024-08-31","company_paid_thru":"","the_withdrawal_date":"2024-11-02","the_withdrawal_duration":"1 year and 6 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:40-05:00","email":"cylatimer@gmail.com","phone":"2508933073","firstName":"Cynthia","lastName":"Latimer","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"4510ab3dc2e384bb70ef912fb1a06085","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"5","rating_tstamp":"2024-11-22","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:52:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:40","updated_utc_timestamp":"2026-05-12 12:52:31","created_timestamp":"2024-10-03 16:07:40","updated_timestamp":"2026-05-12 12:52:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2024-11-22 17:29:41","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:52:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cb205a2994d69c79ce2f06e17ea","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Christen","last_name":"Laycock","full_name":"Christen Laycock","contact_id":"42748","email":"christenl@stepperhomes.com","orgname":"Stepper Custom Homes Inc.","member_type":"PRO","bloc_notes_ac":"LN / 29 September 2025 Not in service\n2026-05-12 invalid phone destination, phone: 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Verbatim Survey Compliance is 0% since no survey was conducted. Mandatory Phrase Detection is No because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9070],"average":9070,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14036500963","direction":"outbound"},"event_timestamp":1778608360040} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 42748 CALL ID: call_cb205a2994d69c79ce2f06e17ea EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-08-13T15:48:59-05:00","email":"christenl@stepperhomes.com","phone":"4036951152","firstName":"Christen","lastName":"Laycock","orgid":"23253","orgname":"Stepper Custom Homes 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:52:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dbdc2b9d8b3db38cc1849f7f62e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Crystal","last_name":"Ramirez","full_name":"Crystal Ramirez","contact_id":"39810","email":"cmfr21@gmail.com","orgname":"Select Energy Systems Inc.","member_type":"PRO","bloc_notes_ac":"July 2 2025 Crystal will be back by July 11th on vacation.\r\nLN Sept 18 2025 call back\n2026 May 12 call rejected due to high spam caller 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Call was not answered, no conversation or survey conducted, and no official opening or closing spoken.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as no identity confirmation occurred due to voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"100% . No branching errors as no interaction occurred.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not spoken due to no conversation.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, resulting in no official opening, no survey questions asked, and no closing. Therefore, Call Flow Completion Rate is 0%. Official Opening Gate Accuracy is 0% because the opening was never spoken after identity confirmation. Survey Order Integrity Score is 0% as no questions were asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:52:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7385b76b05826efe5705b42e8eb","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Danielle","last_name":"Terry","full_name":"Danielle Terry","contact_id":"40576","email":"danielle.terry@ensignenergy.com","orgname":"Ensign Energy Services","member_type":"PRO","bloc_notes_ac":"She changed her career path and now needs payroll less than before. 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","words":[{"word":"After ","start":3.4419999999999997,"end":3.9219999999999997},{"word":"leaving ","start":3.9219999999999997,"end":4.242},{"word":"a ","start":4.242,"end":4.402},{"word":"message, ","start":4.402,"end":4.722},{"word":"you ","start":4.722,"end":4.8019997000000005},{"word":"can ","start":4.8019997000000005,"end":4.962000000000001},{"word":"hang ","start":4.962000000000001,"end":5.122},{"word":"up. 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","words":[{"word":"After ","start":3.4419999999999997,"end":3.9219999999999997},{"word":"leaving ","start":3.9219999999999997,"end":4.242},{"word":"a ","start":4.242,"end":4.402},{"word":"message, ","start":4.402,"end":4.722},{"word":"you ","start":4.722,"end":4.8019997000000005},{"word":"can ","start":4.8019997000000005,"end":4.962000000000001},{"word":"hang ","start":4.962000000000001,"end":5.122},{"word":"up. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:52:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2e892345d2aae6b520783c9963d","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Xiaoxin","last_name":"Sun","full_name":"Xiaoxin Sun","contact_id":"39927","email":"catherine.sun.ca@gmail.com","orgname":"Servus Credit Union","member_type":"PRO","bloc_notes_ac":"July 3 2025 She said she is no longer in payroll.\n2026 May 12 call reached voicemail, message left about new toll free 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","words":[{"word":"After ","start":3.204,"end":3.6839998},{"word":"leaving ","start":3.6839998,"end":4.004},{"word":"a ","start":4.004,"end":4.164},{"word":"message, ","start":4.164,"end":4.564},{"word":"you ","start":4.564,"end":4.644},{"word":"can ","start":4.644,"end":4.8039997},{"word":"hang ","start":4.8039997,"end":5.044},{"word":"up. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:53:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_84b3f8dc7b7977b95ccdcbea014","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Debbie","last_name":"Miller","full_name":"Debbie Miller","contact_id":"39657","email":"debsteitzer@hotmail.com","orgname":"Serafina Energy Ltd.","member_type":"PRO","bloc_notes_ac":"June 30 2025 vm\r\nSept 9 2025 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Call was not answered, no conversation or official opening, no questions asked, no valid outcome or closing.","Official Opening Gate Accuracy":"0% . No official opening spoken as call was not answered by a human.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations possible.","Skip Logic Accuracy":"100% . No branching errors as no interaction occurred.","Verbatim Survey Compliance":"0% . No survey questions asked, so no compliance.","Mandatory Phrase Detection":"No . Required phrases not present due to no human interaction.","Debug Analytical Variables":"The call was not answered and went to voicemail, so no official opening or survey questions were asked, resulting in 0% call flow completion and official opening accuracy. Survey order and skip logic scores are 100% by default as no questions were asked. Verbatim compliance and mandatory phrase detection are 0% and No respectively due to lack of interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9035],"average":9035,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17802670954","direction":"outbound"},"event_timestamp":1778608429915} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41853 CALL ID: call_1733d28d2b4f284ff1ec8638250 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:54:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fad5c32da83a35bda36f1eef2bf","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Courtney","last_name":"McDorman","full_name":"Courtney McDorman","contact_id":"38980","email":"cmcdorman86@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Survey completed She is no longer payroll. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:55:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1e1e27357b9823e47f474271f6e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Chineze","last_name":"Ule-Chimbo","full_name":"Chineze Ule-Chimbo","contact_id":"43373","email":"chineze_uc@yahoo.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN / 30 September 2025 No answer\n2026 May 12 call reached voicemail, no contact 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a \nUser: Yeah. \nAgent: few questions about your membership experience, if that’s OK.\nUser: Yeah. \nAgent: Perfect, now let’s begin \nUser: Yes. Mhmm. \nAgent: with the first question. What was the initial value that \nAgent: Thank you. Here’s the first question: \n\nWhat was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\nUser: I was \nAgent: No problem, I’ll read the options for you:\n\n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals.\n6. Advancing your payroll career.\n\nWhich one best describes your situation?\nUser: I just wanted the designation at the point. \nAgent: Thank you for sharing that. 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Just a quick \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Chineze?","words":[{"word":"Hello, ","start":1.19545458984375,"end":1.533636474609375},{"word":"may ","start":1.533636474609375,"end":1.6809091796875},{"word":"I ","start":1.6809091796875,"end":1.76545458984375},{"word":"please ","start":1.76545458984375,"end":1.976363525390625},{"word":"speak ","start":1.976363525390625,"end":2.177272705078125},{"word":"with ","start":2.177272705078125,"end":2.303636474609375},{"word":"Chineze?","start":2.303636474609375,"end":2.90545458984375}],"metadata":{"response_id":0}},{"role":"user","content":"How can I help? ","words":[{"word":"How ","start":4.566,"end":4.8859997},{"word":"can ","start":4.8859997,"end":5.045999999999999},{"word":"I ","start":5.045999999999999,"end":5.1259999999999994},{"word":"help? 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","words":[{"word":"I ","start":57.516000000000005,"end":57.836000000000006},{"word":"just ","start":57.836000000000006,"end":58.236000000000004},{"word":"wanted ","start":58.236000000000004,"end":58.716002},{"word":"the ","start":58.716002,"end":59.036002},{"word":"designation ","start":59.036002,"end":59.596000000000004},{"word":"at ","start":59.596000000000004,"end":59.836000000000006},{"word":"the ","start":59.836000000000006,"end":59.916000000000004},{"word":"point. ","start":59.916000000000004,"end":60.076}]},{"role":"agent","content":"Thank you for sharing that. I’ll record “Gaining payroll designation” as your answer.\n\nNow, on a scale of 1 to 5, with 5 being ","words":[{"word":"Thank ","start":61.70263647460938,"end":61.966272705078126},{"word":"you ","start":61.966272705078126,"end":62.08263647460937},{"word":"for ","start":62.08263647460937,"end":62.2199091796875},{"word":"sharing ","start":62.2199091796875,"end":62.525363525390624},{"word":"that. 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Sorry. Sorry. Is this a machine talking to me or is this a human being? Because I don't have all day though. ","words":[{"word":"Sorry. ","start":67.776,"end":68.336},{"word":"Sorry. ","start":68.336,"end":68.73599999999999},{"word":"Sorry. ","start":70.046004,"end":70.926},{"word":"Is ","start":70.926,"end":71.246},{"word":"this ","start":71.246,"end":71.406005},{"word":"a ","start":71.406005,"end":71.726005},{"word":"machine ","start":71.726005,"end":71.966},{"word":"talking ","start":71.966,"end":72.286},{"word":"to ","start":72.34599999999999,"end":72.586},{"word":"me ","start":72.586,"end":72.746},{"word":"or ","start":72.746,"end":72.90599999999999},{"word":"is ","start":72.90599999999999,"end":72.98599999999999},{"word":"this ","start":72.98599999999999,"end":73.145995},{"word":"a ","start":73.145995,"end":73.226},{"word":"human ","start":73.226,"end":73.54599999999999},{"word":"being? 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","words":[{"word":"How ","start":4.566,"end":4.8859997},{"word":"can ","start":4.8859997,"end":5.045999999999999},{"word":"I ","start":5.045999999999999,"end":5.1259999999999994},{"word":"help? ","start":5.1259999999999994,"end":5.286}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a ","words":[{"word":"Hi.","start":6.384181884765625,"end":6.943272705078125},{"word":"My ","start":6.994943115234375,"end":7.101306884765625},{"word":"name ","start":7.101306884765625,"end":7.22767041015625},{"word":"is ","start":7.22767041015625,"end":7.333125},{"word":"Ellen, ","start":7.333125,"end":7.596761474609375},{"word":"and ","start":7.596761474609375,"end":7.713125},{"word":"I’m ","start":7.713125,"end":7.839488525390625},{"word":"calling ","start":7.839488525390625,"end":8.1140341796875},{"word":"on ","start":8.1140341796875,"end":8.18767041015625},{"word":"behalf ","start":8.18767041015625,"end":8.4522158203125},{"word":"of ","start":8.4522158203125,"end":8.546761474609376},{"word":"the ","start":8.546761474609376,"end":8.6522158203125},{"word":"National ","start":8.6522158203125,"end":9.0222158203125},{"word":"Payroll ","start":9.0222158203125,"end":9.4022158203125},{"word":"Institute, ","start":9.4022158203125,"end":9.88767041015625},{"word":"NPI. 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","words":[{"word":"Yeah. ","start":15.346001,"end":15.746}]},{"role":"agent","content":"few questions about your membership experience, if that’s OK.","words":[{"word":"few ","start":15.27082568359375,"end":15.45082568359375},{"word":"questions ","start":15.45082568359375,"end":15.904462158203126},{"word":"about ","start":15.904462158203126,"end":16.1262802734375},{"word":"your ","start":16.1262802734375,"end":16.284462158203127},{"word":"membership ","start":16.284462158203127,"end":16.749007568359374},{"word":"experience, ","start":16.749007568359374,"end":17.424462158203124},{"word":"if ","start":17.424462158203124,"end":17.58264404296875},{"word":"that’s ","start":17.58264404296875,"end":17.783552978515626},{"word":"OK.","start":17.783552978515626,"end":18.32173486328125}],"metadata":{"response_id":1}},{"role":"user","content":"Yeah. ","words":[{"word":"Yeah. 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","words":[{"word":"I ","start":57.516000000000005,"end":57.836000000000006},{"word":"just ","start":57.836000000000006,"end":58.236000000000004},{"word":"wanted ","start":58.236000000000004,"end":58.716002},{"word":"the ","start":58.716002,"end":59.036002},{"word":"designation ","start":59.036002,"end":59.596000000000004},{"word":"at ","start":59.596000000000004,"end":59.836000000000006},{"word":"the ","start":59.836000000000006,"end":59.916000000000004},{"word":"point. ","start":59.916000000000004,"end":60.076}]},{"role":"agent","content":"Thank you for sharing that. I’ll record “Gaining payroll designation” as your answer.\n\nNow, on a scale of 1 to 5, with 5 being ","words":[{"word":"Thank ","start":61.70263647460938,"end":61.966272705078126},{"word":"you ","start":61.966272705078126,"end":62.08263647460937},{"word":"for ","start":62.08263647460937,"end":62.2199091796875},{"word":"sharing ","start":62.2199091796875,"end":62.525363525390624},{"word":"that. 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Sorry. Sorry. Is this a machine talking to me or is this a human being? Because I don't have all day though. ","words":[{"word":"Sorry. ","start":67.776,"end":68.336},{"word":"Sorry. ","start":68.336,"end":68.73599999999999},{"word":"Sorry. ","start":70.046004,"end":70.926},{"word":"Is ","start":70.926,"end":71.246},{"word":"this ","start":71.246,"end":71.406005},{"word":"a ","start":71.406005,"end":71.726005},{"word":"machine ","start":71.726005,"end":71.966},{"word":"talking ","start":71.966,"end":72.286},{"word":"to ","start":72.34599999999999,"end":72.586},{"word":"me ","start":72.586,"end":72.746},{"word":"or ","start":72.746,"end":72.90599999999999},{"word":"is ","start":72.90599999999999,"end":72.98599999999999},{"word":"this ","start":72.98599999999999,"end":73.145995},{"word":"a ","start":73.145995,"end":73.226},{"word":"human ","start":73.226,"end":73.54599999999999},{"word":"being? 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2025-09-18T12:25:52-05:00","email":"chineze_uc@yahoo.com","phone":"5878968771","firstName":"Chineze","lastName":"Ule-Chimbo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"8e944b92507cdc09cdedfae304c6ac16","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:55:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:25:52","updated_utc_timestamp":"2026-05-12 12:55:26","created_timestamp":"2025-09-18 12:25:52","updated_timestamp":"2026-05-12 12:55:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 2 → HTTP 200 {"contacts":[{"cdate":"2025-09-18T12:25:52-05:00","email":"chineze_uc@yahoo.com","phone":"5878968771","firstName":"Chineze","lastName":"Ule-Chimbo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"8e944b92507cdc09cdedfae304c6ac16","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:55:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:25:52","updated_utc_timestamp":"2026-05-12 12:55:26","created_timestamp":"2025-09-18 12:25:52","updated_timestamp":"2026-05-12 12:55:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 13:55:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_178d18d891474c77e6276dff560","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Dan","last_name":"Wang","full_name":"Dan Wang","contact_id":"42756","email":"danwang458@gmail.com","orgname":"Banbury Crossroads School","member_type":"PRO","bloc_notes_ac":"LN / 29 September 2025 Not in service\n2026-05-12 invalid phone destination, phone: +14032707781","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-12T13:37:51-04:00","called_by":"","cancel_date":"2025-08-02","corp_cancel_date":"","paid_thru":"2025-05-31","company_paid_thru":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_178d18d891474c77e6276dff560","X-RetellAI-SipTraceId":"call_178d18d891474c77e6276dff560","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778608341861,"end_timestamp":1778608521092,"duration_ms":179231,"transcript":"Agent: Hello, \nUser: No. \nAgent: may I please speak with Dan?\nAgent: No problem. When do you think would be the best date and time to reach \nUser: Yeah. \nAgent: Dan?\nAgent: No \nUser: No. No. \nAgent: worries, I'll call back \nUser: No. Yeah. \nUser: Hello? \nAgent: Thank you for your help and goodbye.\nUser: Hello? \nAgent: Hello, am I speaking with Dan?\nUser: Yes. It's me. \nAgent: Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Yeah. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. And \n6. Advancing your payroll career. \nWhich one best describes your situation?\nUser: Five. \nAgent: Thank you. Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Three. \nAgent: Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: Second. \nAgent: Thank \nUser: Second range. \nAgent: Thank you for clarifying. Now, we’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: Yeah. \nAgent: That’s great to hear. Is it OK if I send you an email with the procedure to renew your membership and reinstate your designation? May I confirm that your email address is danwang458@gmail.com?\nUser: Yes, please. Just one question because I have to my name change. My some first name will going to be So is it okay to change my name on my on my certificate? \nAgent: Thank you for your question. Since I want to make sure you get the correct information, I’ll forward this to the right person or team for follow-up, either by phone or email. OK?\n\nNow, just to \nUser: Yeah. \nAgent: confirm, your email \nUser: Sure. \nAgent: Thank you for confirming. I’ve sent you an email with the procedure to renew your membership and reinstate your designation. Someone from our team will also follow up with you regarding your name change on your certificate.\n\nThank you for speaking with me today. Have a good day and goodbye.\nUser: Thank you. Thank you so much. Bye. \nAgent: Thank you again for your time. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.03945458984375,"end":1.39854541015625}],"metadata":{"response_id":0}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":1.542,"end":1.942}]},{"role":"agent","content":"may I please speak with Dan?","words":[{"word":"may ","start":1.39854541015625,"end":1.556727294921875},{"word":"I ","start":1.556727294921875,"end":1.641272705078125},{"word":"please ","start":1.641272705078125,"end":1.8730908203125},{"word":"speak ","start":1.8730908203125,"end":2.105818115234375},{"word":"with ","start":2.105818115234375,"end":2.264},{"word":"Dan?","start":2.264,"end":2.791272705078125}],"metadata":{"response_id":0}},{"role":"agent","content":"No problem. When do you think would be the best date and time to reach ","words":[{"word":"No ","start":4.087,"end":4.245181884765625},{"word":"problem. 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","start":3.9419997999999996,"end":6.902}]},{"role":"agent","content":"Dan?","words":[{"word":"Dan?","start":6.77404541015625,"end":7.2385908203125}],"metadata":{"response_id":1}},{"role":"agent","content":"No ","words":[{"word":"No ","start":9.203272705078126,"end":9.319636474609375}],"metadata":{"response_id":2}},{"role":"user","content":"No. No. ","words":[{"word":"No. ","start":9.572000000000001,"end":9.892},{"word":"No. ","start":9.892,"end":10.132}]},{"role":"agent","content":"worries, I'll call back ","words":[{"word":"worries, ","start":9.319636474609375,"end":9.636},{"word":"I'll ","start":9.636,"end":9.8150908203125},{"word":"call ","start":9.8150908203125,"end":9.984181884765626},{"word":"back ","start":9.984181884765626,"end":10.153272705078125}],"metadata":{"response_id":2}},{"role":"user","content":"No. Yeah. ","words":[{"word":"No. ","start":10.132,"end":10.372},{"word":"Yeah. ","start":10.372,"end":11.172}]},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":13.241999,"end":13.722}]},{"role":"agent","content":"Thank you for your help and goodbye.","words":[{"word":"Thank ","start":13.72254541015625,"end":13.965272705078124},{"word":"you ","start":13.965272705078124,"end":14.081636474609375},{"word":"for ","start":14.081636474609375,"end":14.1870908203125},{"word":"your ","start":14.1870908203125,"end":14.31345458984375},{"word":"help ","start":14.31345458984375,"end":14.524363525390624},{"word":"and ","start":14.524363525390624,"end":14.619818115234375},{"word":"goodbye.","start":14.619818115234375,"end":15.199818115234375}],"metadata":{"response_id":4}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":16.642,"end":18.962}]},{"role":"agent","content":"Hello, am I speaking with Dan?","words":[{"word":"Hello, ","start":18.05945458984375,"end":18.386727294921876},{"word":"am ","start":18.386727294921876,"end":18.5349091796875},{"word":"I ","start":18.5349091796875,"end":18.60854541015625},{"word":"speaking ","start":18.60854541015625,"end":18.8830908203125},{"word":"with ","start":18.8830908203125,"end":19.00945458984375},{"word":"Dan?","start":19.00945458984375,"end":19.515818115234374}],"metadata":{"response_id":5}},{"role":"user","content":"Yes. It's me. ","words":[{"word":"Yes. ","start":20.551999,"end":21.032},{"word":"It's ","start":21.032,"end":21.432},{"word":"me. ","start":21.432,"end":21.592}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hi.","start":22.71145458984375,"end":23.28145458984375},{"word":"My ","start":23.33223486328125,"end":23.469507568359376},{"word":"name ","start":23.469507568359376,"end":23.617689453125},{"word":"is ","start":23.617689453125,"end":23.734052978515624},{"word":"Ellen, ","start":23.734052978515624,"end":24.018598388671876},{"word":"and ","start":24.018598388671876,"end":24.144962158203125},{"word":"I’m ","start":24.144962158203125,"end":24.27223486328125},{"word":"calling ","start":24.27223486328125,"end":24.524962158203124},{"word":"on ","start":24.524962158203124,"end":24.609507568359376},{"word":"behalf ","start":24.609507568359376,"end":24.884052978515626},{"word":"of ","start":24.884052978515626,"end":24.957689453125},{"word":"the ","start":24.957689453125,"end":25.05314404296875},{"word":"National ","start":25.05314404296875,"end":25.42223486328125},{"word":"Payroll ","start":25.42223486328125,"end":25.80223486328125},{"word":"Institute, ","start":25.80223486328125,"end":26.330416748046876},{"word":"NPI. 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","words":[{"word":"Yeah. ","start":36.442,"end":36.761998}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. And \n6. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":66.69763647460937,"end":67.014},{"word":"you. 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May I confirm that your email address is danwang458@gmail.com?","words":[{"word":"That’s ","start":124.62663647460937,"end":124.89118188476563},{"word":"great ","start":124.89118188476563,"end":125.1020908203125},{"word":"to ","start":125.1020908203125,"end":125.19663647460938},{"word":"hear. 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I’ve sent you an email with the procedure to renew your membership and reinstate your designation. Someone from our team will also follow up with you regarding your name change on your certificate.\n\nThank you for speaking with me today. 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Goodbye.","words":[{"word":"Thank ","start":177.26863647460937,"end":177.47954541015625},{"word":"you ","start":177.47954541015625,"end":177.5740908203125},{"word":"again ","start":177.5740908203125,"end":177.7640908203125},{"word":"for ","start":177.7640908203125,"end":177.88045458984374},{"word":"your ","start":177.88045458984374,"end":178.01772729492188},{"word":"time. 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","start":13.241999,"end":13.722}]},{"role":"agent","content":"Thank you for your help and goodbye.","words":[{"word":"Thank ","start":13.72254541015625,"end":13.965272705078124},{"word":"you ","start":13.965272705078124,"end":14.081636474609375},{"word":"for ","start":14.081636474609375,"end":14.1870908203125},{"word":"your ","start":14.1870908203125,"end":14.31345458984375},{"word":"help ","start":14.31345458984375,"end":14.524363525390624},{"word":"and ","start":14.524363525390624,"end":14.619818115234375},{"word":"goodbye.","start":14.619818115234375,"end":15.199818115234375}],"metadata":{"response_id":4}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":66.69763647460937,"end":67.014},{"word":"you. 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","words":[{"word":"Three. ","start":78.622006,"end":78.862004}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":80.05363647460938,"end":80.3709091796875},{"word":"you. 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2025-08-13T15:49:02-05:00","email":"danwang458@gmail.com","phone":"4032707781","firstName":"Dan","lastName":"Wang","orgid":"24998","orgname":"Banbury Crossroads School","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"4830c3f6c07fbc06e341a211eb7de060","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T12:55:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-13 15:49:02","updated_utc_timestamp":"2026-05-12 12:55:33","created_timestamp":"2025-08-13 15:49:02","updated_timestamp":"2026-05-12 12:55:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:07:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_11a02fbdfb33c28e91d84f0ee51","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Carlee","last_name":"Tabak","full_name":"Carlee Tabak","contact_id":"38051","email":"carleetabak@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"June 17 2025 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:44:59-05:00","email":"carleetabak@hotmail.com","phone":"","firstName":"Carlee","lastName":"Tabak","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e8396df61888e96d401c809580665c66","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:07:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:44:59","updated_utc_timestamp":"2026-05-12 13:07:27","created_timestamp":"2025-05-05 11:44:59","updated_timestamp":"2026-05-12 13:07:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 339 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:44:59-05:00","email":"carleetabak@hotmail.com","phone":"","firstName":"Carlee","lastName":"Tabak","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e8396df61888e96d401c809580665c66","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:07:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:44:59","updated_utc_timestamp":"2026-05-12 13:07:27","created_timestamp":"2025-05-05 11:44:59","updated_timestamp":"2026-05-12 13:07:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:07:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b9518e05c07503d4acdd8065a95","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Allan","last_name":"Page","full_name":"Allan 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:07:50 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b10a166dc33cb997c9a93d758ad","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ann","last_name":"Vachon","full_name":"Ann 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Official Opening Gate Accuracy is 100% because the official opening was not spoken before identity confirmation and not to a gatekeeper. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because the call ended correctly after reaching voicemail. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because the approved closing sentence and other mandatory phrases were not present due to voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9035,9873,9097,9098],"average":9275.75,"num_requests":4},"tool_calls":[{"tool_call_id":"14848edb21334cf8","name":"press_digit","type":"press_digit","start_time_sec":8.051,"latency_ms":0,"success":true}],"from_number":"+14375242727","to_number":"+15875970770","direction":"outbound"},"event_timestamp":1778609271079} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 47272 CALL ID: call_b10a166dc33cb997c9a93d758ad EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-01-21T09:36:28-06:00","email":"ann.vachon@hotmail.com","phone":"","firstName":"Ann","lastName":"Vachon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e612c787976f9f735521ae8df621567f","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:07:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-21 09:36:28","updated_utc_timestamp":"2026-05-12 13:07:52","created_timestamp":"2026-01-21 09:36:28","updated_timestamp":"2026-05-12 13:07:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-01-21T09:36:28-06:00","email":"ann.vachon@hotmail.com","phone":"","firstName":"Ann","lastName":"Vachon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e612c787976f9f735521ae8df621567f","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:07:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-21 09:36:28","updated_utc_timestamp":"2026-05-12 13:07:52","created_timestamp":"2026-01-21 09:36:28","updated_timestamp":"2026-05-12 13:07:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2026-01-21T09:36:28-06:00","email":"ann.vachon@hotmail.com","phone":"","firstName":"Ann","lastName":"Vachon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e612c787976f9f735521ae8df621567f","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:07:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-21 09:36:28","updated_utc_timestamp":"2026-05-12 13:07:53","created_timestamp":"2026-01-21 09:36:28","updated_timestamp":"2026-05-12 13:07:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:08:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e90d22ea4ed73d0269e4d132f69","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amy","last_name":"Martin","full_name":"Amy Martin","contact_id":"40077","email":"amymmartin07@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"July 3 2025 call back after 3 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hi.","start":5.933272705078125,"end":6.429636474609375},{"word":"My ","start":6.48148486328125,"end":6.64057568359375},{"word":"name ","start":6.64057568359375,"end":6.798757568359375},{"word":"is ","start":6.798757568359375,"end":6.9360302734375},{"word":"Ellen, ","start":6.9360302734375,"end":7.263302978515625},{"word":"and ","start":7.263302978515625,"end":7.378757568359375},{"word":"I’m ","start":7.378757568359375,"end":7.5160302734375},{"word":"calling ","start":7.5160302734375,"end":7.81148486328125},{"word":"on ","start":7.81148486328125,"end":7.916939453125},{"word":"behalf ","start":7.916939453125,"end":8.25512109375},{"word":"of ","start":8.25512109375,"end":8.349666748046875},{"word":"the ","start":8.349666748046875,"end":8.476939453125},{"word":"National ","start":8.476939453125,"end":8.877848388671875},{"word":"Payroll ","start":8.877848388671875,"end":9.194212158203126},{"word":"Institute, ","start":9.194212158203126,"end":9.754212158203124},{"word":"NPI. 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I'm just in the middle of something in my work right now. Can I schedule a call? ","words":[{"word":"Um, ","start":19.971,"end":20.211000000000002},{"word":"can ","start":20.211000000000002,"end":20.371000000000002},{"word":"you ","start":20.371000000000002,"end":20.531000000000002},{"word":"actually ","start":20.531000000000002,"end":20.851},{"word":"call ","start":20.991,"end":21.310999000000002},{"word":"me ","start":21.310999000000002,"end":21.470999},{"word":"at ","start":21.470999,"end":21.790999},{"word":"another ","start":21.790999,"end":22.191000000000003},{"word":"time? 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:33-05:00","email":"amymmartin07@gmail.com","phone":"","firstName":"Amy","lastName":"Martin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"162970943b54c8ec8611b3ac2e871e7f","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:08:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:33","updated_utc_timestamp":"2026-05-12 13:08:24","created_timestamp":"2025-05-05 11:47:33","updated_timestamp":"2026-05-12 13:08:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:08:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_47cf0cd1adbcadf5fd8024e4f15","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alisha","last_name":"Lindsay","full_name":"Alisha 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Have a good day and ","words":[{"word":"Thank ","start":59.46363647460937,"end":59.69545458984375},{"word":"you ","start":59.69545458984375,"end":59.7909091796875},{"word":"for ","start":59.7909091796875,"end":59.896363525390626},{"word":"your ","start":59.896363525390626,"end":60.02272729492187},{"word":"time ","start":60.02272729492187,"end":60.201818115234374},{"word":"today. 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Am I talking to a real person? ","words":[{"word":"Yeah. ","start":22.37,"end":22.849999999999998},{"word":"Am ","start":22.849999999999998,"end":23.09},{"word":"I ","start":23.09,"end":23.169999999999998},{"word":"talking ","start":23.169999999999998,"end":23.41},{"word":"to ","start":23.41,"end":23.570001},{"word":"a ","start":23.570001,"end":23.81},{"word":"real ","start":23.81,"end":24.05},{"word":"person? ","start":24.05,"end":24.29}]},{"role":"agent","content":"I like to think of myself as your assistant, helping you with National Payroll Institute membership, designations, and updates. 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Mandatory Phrase Detection is No because key phrases like 'for statistical purposes' were missing.","IVR_detector":"No","call_sequence":"Refused communication","Concern-Question":"","Lead Status":"Refused","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9043,9047,9049,9364,9960,10049,10105],"average":9516.714285714286,"num_requests":7},"tool_calls":[],"from_number":"+14375242727","to_number":"+14033076267","direction":"outbound"},"event_timestamp":1778609310125} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 49249 CALL ID: call_47cf0cd1adbcadf5fd8024e4f15 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:31:26-05:00","email":"acfdlindsay@gmail.com","phone":"","firstName":"Alisha","lastName":"Lindsay","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"24eb8282439b80a56fdf7c5d60573f77","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:08:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:31:26","updated_utc_timestamp":"2026-05-12 13:08:30","created_timestamp":"2026-05-06 09:31:26","updated_timestamp":"2026-05-12 13:08:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/automationEntryCounts"},"id":"49249","organization":null}],"fieldValue":{"contact":"49249","field":"310","value":"The agent contacted Alisha regarding her lapsed National Payroll Institute membership. Alisha declined to renew, stating the membership no longer provides benefits, and refused to participate in the survey. 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09:31:26","updated_timestamp":"2026-05-12 13:08:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/automationEntryCounts"},"id":"49249","organization":null}],"fieldValue":{"contact":"49249","field":"311","value":"Membership Renewal Refusal","cdate":"2026-05-12T13:08:30-05:00","udate":"2026-05-12T13:08:30-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171772\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171772\/field"},"owner":"49249","id":"1171772"}} FIELD 33 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:31:26-05:00","email":"acfdlindsay@gmail.com","phone":"","firstName":"Alisha","lastName":"Lindsay","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"24eb8282439b80a56fdf7c5d60573f77","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:08:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:31:26","updated_utc_timestamp":"2026-05-12 13:08:31","created_timestamp":"2026-05-06 09:31:26","updated_timestamp":"2026-05-12 13:08:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/49249\/automationEntryCounts"},"id":"49249","organization":null}],"fieldValue":{"contact":"49249","field":"33","value":"2026 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:31:26-05:00","email":"acfdlindsay@gmail.com","phone":"","firstName":"Alisha","lastName":"Lindsay","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"24eb8282439b80a56fdf7c5d60573f77","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:08:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:31:26","updated_utc_timestamp":"2026-05-12 13:08:31","created_timestamp":"2026-05-06 09:31:26","updated_timestamp":"2026-05-12 13:08:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 2 → HTTP 200 {"contacts":[{"cdate":"2026-05-06T09:31:26-05:00","email":"acfdlindsay@gmail.com","phone":"","firstName":"Alisha","lastName":"Lindsay","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"24eb8282439b80a56fdf7c5d60573f77","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:08:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:31:26","updated_utc_timestamp":"2026-05-12 13:08:32","created_timestamp":"2026-05-06 09:31:26","updated_timestamp":"2026-05-12 13:08:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:31:26-05:00","email":"acfdlindsay@gmail.com","phone":"","firstName":"Alisha","lastName":"Lindsay","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"24eb8282439b80a56fdf7c5d60573f77","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:08:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:31:26","updated_utc_timestamp":"2026-05-12 13:08:32","created_timestamp":"2026-05-06 09:31:26","updated_timestamp":"2026-05-12 13:08:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:11:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6e117618d29cddf31963d0ad941","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Hui","last_name":"Zhao","full_name":"Hui Zhao","contact_id":"44562","email":"18101192859@163.com","orgname":"Sungiven Foods","member_type":"PRO","bloc_notes_ac":"LN / 04 December 2025 VM","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:10:26-04:00","called_by":"","cancel_date":"2025-12-02","corp_cancel_date":"","paid_thru":"2025-09-30","company_paid_thru":"","the_withdrawal_date":"2025-12-02","the_withdrawal_duration":"5 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","words":[{"word":"Your ","start":2.3449999999999998,"end":2.745},{"word":"call ","start":2.745,"end":2.985},{"word":"has ","start":2.985,"end":3.2249998},{"word":"been ","start":3.2249998,"end":3.385},{"word":"forwarded ","start":3.385,"end":3.7049998},{"word":"to ","start":3.915,"end":4.075},{"word":"a ","start":4.075,"end":4.235},{"word":"voice ","start":4.235,"end":4.4750003000000005},{"word":"mail ","start":4.4750003000000005,"end":4.795},{"word":"service ","start":4.795,"end":5.195},{"word":"that ","start":5.195,"end":5.4350000000000005},{"word":"has ","start":5.4350000000000005,"end":5.595000000000001},{"word":"not ","start":5.595000000000001,"end":5.835},{"word":"been ","start":5.835,"end":5.9950003},{"word":"initialized ","start":5.9950003,"end":6.635000000000001},{"word":"by ","start":6.635000000000001,"end":6.795},{"word":"the ","start":6.795,"end":6.9550003},{"word":"customer. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:11:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_aef9b26a092869344a19244f085","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Yan","last_name":"Liu","full_name":"Yan Liu","contact_id":"9162","email":"annaliuy@yahoo.ca","orgname":"","member_type":"PRO","bloc_notes_ac":"10 March 2025 VM\r\n18 March 2025 VM\r\n31 March 2025 VM\r\n08 April 2025 VM\r\n10 April 2025 VM\r\n22 April 2025 VM\r\n05 May 2025 VM\r\n04 September 2025 VM\r\nLN / 06 November 2025 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Mandatory Phrase Detection is No because none of the required phrases were present in the call.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9017],"average":9017,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17786280317","direction":"outbound"},"event_timestamp":1778609491339} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9162 CALL ID: call_aef9b26a092869344a19244f085 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2024-10-03T16:06:05-05:00","email":"annaliuy@yahoo.ca","phone":"7786280317","firstName":"Yan","lastName":"Liu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e5b61e8983cff9808c830935e313b9e4","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.ca","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:11:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:05","updated_utc_timestamp":"2026-05-12 13:11:31","created_timestamp":"2024-10-03 16:06:05","updated_timestamp":"2026-05-12 13:11:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2024-11-23 01:16:32","best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/9162\/automationEntryCounts"},"id":"9162","organization":null}],"fieldValue":{"contact":"9162","field":"310","value":"The call was not answered by a human and went to an uninitialized voicemail service. No conversation took place.","cdate":"2026-05-12T13:11:31-05:00","udate":"2026-05-12T13:11:31-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171875\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171875\/field"},"owner":"9162","id":"1171875"}} FIELD 311 → HTTP 201 {"contacts":[{"cdate":"2024-10-03T16:06:05-05:00","email":"annaliuy@yahoo.ca","phone":"7786280317","firstName":"Yan","lastName":"Liu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e5b61e8983cff9808c830935e313b9e4","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.ca","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:11:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:05","updated_utc_timestamp":"2026-05-12 13:11:32","created_timestamp":"2024-10-03 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March 2025 VM\r\n18 March 2025 VM\r\n31 March 2025 VM\r\n08 April 2025 VM\r\n10 April 2025 VM\r\n22 April 2025 VM\r\n05 May 2025 VM\r\n04 September 2025 VM\r\nLN \/ 06 November 2025 VM\n2026 May 12 call reached uninitialized voicemail, no contact made","cdate":"2025-05-08T16:28:00-05:00","udate":"2026-05-12T13:11:32-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/479249\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/479249\/field"},"owner":"9162","id":"479249"}} FIELD 52 → HTTP 201 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:06:05-05:00","email":"annaliuy@yahoo.ca","phone":"7786280317","firstName":"Yan","lastName":"Liu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e5b61e8983cff9808c830935e313b9e4","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.ca","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:11:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:05","updated_utc_timestamp":"2026-05-12 13:11:32","created_timestamp":"2024-10-03 16:06:05","updated_timestamp":"2026-05-12 13:11:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2024-11-23 01:16:32","best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2024-10-03T16:06:05-05:00","email":"annaliuy@yahoo.ca","phone":"7786280317","firstName":"Yan","lastName":"Liu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e5b61e8983cff9808c830935e313b9e4","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.ca","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:11:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:05","updated_utc_timestamp":"2026-05-12 13:11:33","created_timestamp":"2024-10-03 16:06:05","updated_timestamp":"2026-05-12 13:11:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2024-11-23 01:16:32","best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:11:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e5f49b8d7e6ad79b1efa9498e46","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ivan","last_name":"Tu","full_name":"Ivan Tu","contact_id":"10980","email":"22tu22@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"17 March 2025 VM\r\n31 March 2025 VM\r\n08 April 2025 VM\r\n10 April 2025 VM\r\n22 April 2025 VM\r\n29 April 2025 VM\r\n04 September 2025 VM\r\nLN / 06 October 2025 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","words":[{"word":"I'm ","start":2.9859999999999998,"end":3.2259998},{"word":"now ","start":3.2259998,"end":3.3859999999999997},{"word":"able ","start":3.3859999999999997,"end":3.546},{"word":"to ","start":3.546,"end":3.7059998},{"word":"take ","start":3.706,"end":4.026},{"word":"your ","start":4.026,"end":4.186},{"word":"phone ","start":4.186,"end":4.426},{"word":"call ","start":4.426,"end":4.6659999999999995},{"word":"right ","start":4.6659999999999995,"end":4.826},{"word":"now. 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Call was disconnected after only a brief voicemail greeting with no conversation or task completion.","Official Opening Gate Accuracy":"0% . No official opening was spoken after identity confirmation as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered by a human.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call was disconnected after reaching voicemail with no human interaction, resulting in no official opening, no survey questions asked, no logical branching, and no mandatory phrases detected. Therefore, all related scores are 0%, and the call was unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9031],"average":9031,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17783865738","direction":"outbound"},"event_timestamp":1778609495068} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 10980 CALL ID: call_e5f49b8d7e6ad79b1efa9498e46 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:11:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_100e684984fcdf81801e9ddc6c5","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Yanyan","last_name":"Sun","full_name":"Yanyan Sun","contact_id":"33512","email":"470384018@qq.com","orgname":"443glenholme St","member_type":"PRO","bloc_notes_ac":"30 May 2025 VM\r\n10 September 2025 She wants to renew - she didn't want the survey\r\n21 October 2025 Sent her the application form again\r\nLN / 17 December 2025 Sent the application form again for renewal - she may renew now or in 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Official opening not delivered, no questions asked, no valid outcome, no approved closing.","Official Opening Gate Accuracy":"100% . No opening spoken to gatekeeper, no opening spoken before identity confirmation as no human answered.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching errors as no interaction occurred.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . Required phrases not present due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call was not answered and no conversation took place, so no official opening, questions, or closing were delivered. Official Opening Gate Accuracy is 100% because no opening was spoken to a gatekeeper or before identity confirmation, as no human answered. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching decisions were made. Verbatim Survey Compliance is 100% as no survey questions were asked. 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May 2025 VM\r\n10 September 2025 She wants to renew - she didn't want the survey\r\n21 October 2025 Sent her the application form again\r\nLN \/ 17 December 2025 Sent the application form again for renewal - she may renew now or in January\n2026 May 12 call reached voicemail, no contact made","cdate":"2025-05-30T12:25:46-05:00","udate":"2026-05-12T13:11:39-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/496040\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/496040\/field"},"owner":"33512","id":"496040"}} FIELD 52 → HTTP 201 {"contacts":[{"cdate":"2025-04-09T15:55:58-05:00","email":"470384018@qq.com","phone":"6047886019","firstName":"Yanyan","lastName":"Sun","orgid":"24751","orgname":"443glenholme 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:11:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b377d76b07f7f7dec93e8da65fb","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Anurag","last_name":"Arora","full_name":"Anurag Arora","contact_id":"40664","email":"anurag.arora218@gmail.com","orgname":"IW Union Shop Local 712","member_type":"PRO","bloc_notes_ac":"The client found the membership expensive and didn’t see much value, except for the NPI certification. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:11:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2cb0052d5773b91e1cf8259bedd","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Dan","last_name":"Xiong","full_name":"Dan Xiong","contact_id":"40338","email":"anniexiong1314@hotmail.com","orgname":"Arctic Stone Ltd.","member_type":"PRO","bloc_notes_ac":"Dan no longer works there. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:12:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ca878b63e8a3d96684e09972253","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Akila","last_name":"Sasikumar","full_name":"Akila Sasikumar","contact_id":"42726","email":"akilanava@gmail.com","orgname":"Advanced Professional Services Ltd.","member_type":"PRO","bloc_notes_ac":"LN / 29 September 2025 VM","number_of_passed_courses":"4","extension":"105","province":"BC","toronto_current_time":"2026-05-12T14:10:26-04:00","called_by":"","cancel_date":"2025-08-02","corp_cancel_date":"","paid_thru":"2025-05-31","company_paid_thru":"","the_withdrawal_date":"2025-08-02","the_withdrawal_duration":"9 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","words":[{"word":"I ","start":33.900000000000006,"end":34.14},{"word":"do ","start":34.14,"end":34.46},{"word":"not ","start":34.46,"end":34.7},{"word":"have ","start":34.7,"end":34.940000000000005},{"word":"it. ","start":34.940000000000005,"end":35.1}]},{"role":"agent","content":"Thank you for your ","words":[{"word":"Thank ","start":36.50463647460938,"end":36.72645458984375},{"word":"you ","start":36.72645458984375,"end":36.8319091796875},{"word":"for ","start":36.8319091796875,"end":36.948272705078125},{"word":"your ","start":36.948272705078125,"end":37.07463647460938}],"metadata":{"response_id":10}},{"role":"user","content":"No. I don't have. ","words":[{"word":"No. ","start":36.87000200000001,"end":37.27},{"word":"I ","start":37.27,"end":37.35},{"word":"don't ","start":37.35,"end":37.59},{"word":"have. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:12:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_83684de7f9eb9ed45776590f196","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amelita","last_name":"Laguerta","full_name":"Amelita Laguerta","contact_id":"49173","email":"amylaguerta@yahoo.com","orgname":"Vantage Airport Group","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:10:26-04:00","called_by":"","cancel_date":"2026-05-02","corp_cancel_date":"","paid_thru":"2026-02-28","company_paid_thru":"","the_withdrawal_date":"2026-05-02","the_withdrawal_duration":"10 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:12:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_41cca2807ef5918521a956eef3d","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Adriana","last_name":"Beqo","full_name":"Adriana Beqo","contact_id":"39983","email":"adbeqo@gmail.com","orgname":"Morrison Dom & Associates Ltd","member_type":"PRO","bloc_notes_ac":"July 3 2025 She said busy right now call after 5 BC time.","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:10:27-04:00","called_by":"","cancel_date":"2024-09-27","corp_cancel_date":"","paid_thru":"2024-07-31","company_paid_thru":"","the_withdrawal_date":"2024-09-27","the_withdrawal_duration":"1 year and 7 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:12:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_639195edd9652fec526102e9d3a","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Joan","last_name":"Magee","full_name":"Joan Magee","contact_id":"40647","email":"accounting@strongnations.com","orgname":"Strong Nations Publishing Inc","member_type":"PRO","bloc_notes_ac":"July 8 2025 spoke to halima she is the new payroll and she would like to get more info about NPI\nSept 23 2025 Sent Generic application 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:12:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_617b6e0bf24583c17d1225c38d6","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ashley","last_name":"Chow","full_name":"Ashley Chow","contact_id":"33500","email":"ashley.chow@hotmail.com","orgname":"Creative Energy","member_type":"PRO","bloc_notes_ac":"April 16 2025 Number not in service","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:10:28-04:00","called_by":"","cancel_date":"2025-04-02","corp_cancel_date":"","paid_thru":"2025-01-31","company_paid_thru":"","the_withdrawal_date":"2025-04-02","the_withdrawal_duration":"1 year and 1 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2025-04-09T15:55:55-05:00","email":"ashley.chow@hotmail.com","phone":"7787852506","firstName":"Ashley","lastName":"Chow","orgid":"24673","orgname":"Creative Energy","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5f48785e1ad4f92a6218f172c175bbf9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:12:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-09 15:55:55","updated_utc_timestamp":"2026-05-12 13:12:51","created_timestamp":"2025-04-09 15:55:55","updated_timestamp":"2026-05-12 13:12:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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","words":[{"word":"Are ","start":18.683,"end":19.003},{"word":"you ","start":19.003,"end":19.163},{"word":"a ","start":19.163,"end":19.323},{"word":"live ","start":19.323,"end":19.642999},{"word":"person ","start":19.642999,"end":20.042999},{"word":"or ","start":20.042999,"end":20.203},{"word":"AI? ","start":20.203,"end":20.683}]},{"role":"agent","content":"I like to think of myself as your assistant, helping you with National Payroll Institute membership, designations and updates.","words":[{"word":"I ","start":22.537272705078124,"end":22.68454541015625},{"word":"like ","start":22.68454541015625,"end":22.843636474609376},{"word":"to ","start":22.843636474609376,"end":22.927272705078124},{"word":"think ","start":22.927272705078124,"end":23.086363525390624},{"word":"of ","start":23.086363525390624,"end":23.201818115234374},{"word":"myself ","start":23.201818115234374,"end":23.55},{"word":"as ","start":23.55,"end":23.666363525390626},{"word":"your ","start":23.666363525390626,"end":23.81454541015625},{"word":"assistant, ","start":23.81454541015625,"end":24.711818115234376},{"word":"helping ","start":24.711818115234376,"end":25.017272705078124},{"word":"you ","start":25.017272705078124,"end":25.112727294921875},{"word":"with ","start":25.112727294921875,"end":25.2709091796875},{"word":"National ","start":25.2709091796875,"end":25.6509091796875},{"word":"Payroll ","start":25.6509091796875,"end":25.988181884765623},{"word":"Institute ","start":25.988181884765623,"end":26.4209091796875},{"word":"membership, ","start":26.4209091796875,"end":27.1390908203125},{"word":"designations ","start":27.1390908203125,"end":27.846363525390625},{"word":"and ","start":27.846363525390625,"end":27.972727294921874},{"word":"updates.","start":27.972727294921874,"end":28.6909091796875}],"metadata":{"response_id":2}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":32.832623600000005,"end":32.832623600000005}]},{"role":"agent","content":"Is it alright if I ask you a few questions about your membership experience?","words":[{"word":"Is ","start":34.73627270507812,"end":34.90536352539063},{"word":"it ","start":34.90536352539063,"end":34.9680908203125},{"word":"alright ","start":34.9680908203125,"end":35.20081811523438},{"word":"if ","start":35.20081811523438,"end":35.29536352539063},{"word":"I ","start":35.29536352539063,"end":35.3699091796875},{"word":"ask ","start":35.3699091796875,"end":35.5380908203125},{"word":"you ","start":35.5380908203125,"end":35.63354541015625},{"word":"a ","start":35.63354541015625,"end":35.69627270507812},{"word":"few ","start":35.69627270507812,"end":35.83354541015625},{"word":"questions ","start":35.83354541015625,"end":36.22445458984375},{"word":"about ","start":36.22445458984375,"end":36.43536352539063},{"word":"your ","start":36.43536352539063,"end":36.58354541015625},{"word":"membership ","start":36.58354541015625,"end":36.98445458984375},{"word":"experience?","start":36.98445458984375,"end":37.72354541015625}],"metadata":{"response_id":3}},{"role":"user","content":"Sure. ","words":[{"word":"Sure. ","start":38.373000000000005,"end":39.813}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":65.73463647460937,"end":65.99918188476562},{"word":"you. 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","words":[{"word":"Three. ","start":77.283,"end":77.523}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":79.49463647460938,"end":79.7900908203125},{"word":"you. 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As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?","words":[{"word":"Thank ","start":92.05263647460937,"end":92.28536352539062},{"word":"you ","start":92.28536352539062,"end":92.40081811523437},{"word":"for ","start":92.40081811523437,"end":92.5280908203125},{"word":"sharing ","start":92.5280908203125,"end":92.86536352539062},{"word":"that. 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","words":[{"word":"Sure. ","start":166.883,"end":167.20301}]},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":167.523,"end":167.683},{"word":"you. ","start":167.683,"end":167.763}]},{"role":"agent","content":"That's perfect. I’ll update your preferences and send you the information in an email. Just to confirm, is your email address baljit at taxfreepeople dot com?","words":[{"word":"That's ","start":168.84663647460937,"end":169.153},{"word":"perfect.","start":169.153,"end":169.7439091796875},{"word":" I’ll ","start":169.79615161132813,"end":170.0179697265625},{"word":"update ","start":170.0179697265625,"end":170.30342431640625},{"word":"your ","start":170.30342431640625,"end":170.42978784179687},{"word":"preferences ","start":170.42978784179687,"end":170.9361516113281},{"word":"and ","start":170.9361516113281,"end":171.07342431640626},{"word":"send ","start":171.07342431640626,"end":171.28433325195311},{"word":"you ","start":171.28433325195311,"end":171.40069702148438},{"word":"the ","start":171.40069702148438,"end":171.48524243164061},{"word":"information ","start":171.48524243164061,"end":171.94978784179688},{"word":"in ","start":171.94978784179688,"end":172.06615161132814},{"word":"an ","start":172.06615161132814,"end":172.19251513671875},{"word":"email.","start":172.19251513671875,"end":172.79433325195313},{"word":" Just ","start":172.84790161132813,"end":173.10153784179687},{"word":"to ","start":173.10153784179687,"end":173.19699243164064},{"word":"confirm, ","start":173.19699243164064,"end":173.72426513671874},{"word":"is ","start":173.72426513671874,"end":173.87244702148436},{"word":"your ","start":173.87244702148436,"end":174.03062890625},{"word":"email ","start":174.03062890625,"end":174.31517431640626},{"word":"address ","start":174.31517431640626,"end":174.65335595703124},{"word":"baljit ","start":174.65335595703124,"end":175.19153784179687},{"word":"at ","start":175.19153784179687,"end":175.37062890625},{"word":"taxfreepeople ","start":175.37062890625,"end":176.14153784179686},{"word":"dot ","start":176.14153784179686,"end":176.32062890625},{"word":"com?","start":176.32062890625,"end":176.77426513671875}],"metadata":{"response_id":11}},{"role":"user","content":"Correct. ","words":[{"word":"Correct. ","start":177.633,"end":177.873}]},{"role":"agent","content":"Thank you for speaking with me today. Have a good day and goodbye.","words":[{"word":"Thank ","start":180.67463647460937,"end":180.9173635253906},{"word":"you ","start":180.9173635253906,"end":181.03281811523436},{"word":"for ","start":181.03281811523436,"end":181.1600908203125},{"word":"speaking ","start":181.1600908203125,"end":181.45554541015625},{"word":"with ","start":181.45554541015625,"end":181.60281811523438},{"word":"me ","start":181.60281811523438,"end":181.69827270507812},{"word":"today. 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","words":[{"word":"Are ","start":18.683,"end":19.003},{"word":"you ","start":19.003,"end":19.163},{"word":"a ","start":19.163,"end":19.323},{"word":"live ","start":19.323,"end":19.642999},{"word":"person ","start":19.642999,"end":20.042999},{"word":"or ","start":20.042999,"end":20.203},{"word":"AI? ","start":20.203,"end":20.683}]},{"role":"agent","content":"I like to think of myself as your assistant, helping you with National Payroll Institute membership, designations and updates.","words":[{"word":"I ","start":22.537272705078124,"end":22.68454541015625},{"word":"like ","start":22.68454541015625,"end":22.843636474609376},{"word":"to ","start":22.843636474609376,"end":22.927272705078124},{"word":"think ","start":22.927272705078124,"end":23.086363525390624},{"word":"of ","start":23.086363525390624,"end":23.201818115234374},{"word":"myself ","start":23.201818115234374,"end":23.55},{"word":"as ","start":23.55,"end":23.666363525390626},{"word":"your ","start":23.666363525390626,"end":23.81454541015625},{"word":"assistant, ","start":23.81454541015625,"end":24.711818115234376},{"word":"helping ","start":24.711818115234376,"end":25.017272705078124},{"word":"you ","start":25.017272705078124,"end":25.112727294921875},{"word":"with ","start":25.112727294921875,"end":25.2709091796875},{"word":"National ","start":25.2709091796875,"end":25.6509091796875},{"word":"Payroll ","start":25.6509091796875,"end":25.988181884765623},{"word":"Institute ","start":25.988181884765623,"end":26.4209091796875},{"word":"membership, ","start":26.4209091796875,"end":27.1390908203125},{"word":"designations ","start":27.1390908203125,"end":27.846363525390625},{"word":"and ","start":27.846363525390625,"end":27.972727294921874},{"word":"updates.","start":27.972727294921874,"end":28.6909091796875}],"metadata":{"response_id":2}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":32.832623600000005,"end":32.832623600000005}]},{"role":"agent","content":"Is it alright if I ask you a few questions about your membership experience?","words":[{"word":"Is ","start":34.73627270507812,"end":34.90536352539063},{"word":"it ","start":34.90536352539063,"end":34.9680908203125},{"word":"alright ","start":34.9680908203125,"end":35.20081811523438},{"word":"if ","start":35.20081811523438,"end":35.29536352539063},{"word":"I ","start":35.29536352539063,"end":35.3699091796875},{"word":"ask ","start":35.3699091796875,"end":35.5380908203125},{"word":"you ","start":35.5380908203125,"end":35.63354541015625},{"word":"a ","start":35.63354541015625,"end":35.69627270507812},{"word":"few ","start":35.69627270507812,"end":35.83354541015625},{"word":"questions ","start":35.83354541015625,"end":36.22445458984375},{"word":"about ","start":36.22445458984375,"end":36.43536352539063},{"word":"your ","start":36.43536352539063,"end":36.58354541015625},{"word":"membership ","start":36.58354541015625,"end":36.98445458984375},{"word":"experience?","start":36.98445458984375,"end":37.72354541015625}],"metadata":{"response_id":3}},{"role":"user","content":"Sure. ","words":[{"word":"Sure. ","start":38.373000000000005,"end":39.813}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":65.73463647460937,"end":65.99918188476562},{"word":"you. 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","words":[{"word":"Three. ","start":77.283,"end":77.523}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":79.49463647460938,"end":79.7900908203125},{"word":"you. 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As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?","words":[{"word":"Thank ","start":92.05263647460937,"end":92.28536352539062},{"word":"you ","start":92.28536352539062,"end":92.40081811523437},{"word":"for ","start":92.40081811523437,"end":92.5280908203125},{"word":"sharing ","start":92.5280908203125,"end":92.86536352539062},{"word":"that. 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Survey Order Integrity and Skip Logic Accuracy are 100% by default as no survey was conducted. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:22:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_40909e01a1d7f19d70dada8c75f","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Hui","last_name":"Zhao","full_name":"Hui Zhao","contact_id":"44562","email":"18101192859@163.com","orgname":"Sungiven Foods","member_type":"PRO","bloc_notes_ac":"LN / 04 December 2025 VM\n2026 May 12 call reached uninitialized voicemail, no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:23:02 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e6f46f4274006af7794b09045b0","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alma","last_name":"Domondon","full_name":"Alma Domondon","contact_id":"39784","email":"acdomondon@yahoo.com","orgname":"Coal Prints Inc","member_type":"PRO","bloc_notes_ac":"June 30 2025 Busy call back another time.\r\nJuly 2 2025 She said still not a good time call back another day in the afternoon their time.\n2026 May 12 call reached voicemail, no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:27:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e6a31af4ffcfb23b8c01fdfec4b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Dan","last_name":"Xiong","full_name":"Dan Xiong","contact_id":"40338","email":"anniexiong1314@hotmail.com","orgname":"Arctic Stone Ltd.","member_type":"PRO","bloc_notes_ac":"Dan no longer works there. 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:49:18-05:00","email":"anniexiong1314@hotmail.com","phone":"6042768481","firstName":"Dan","lastName":"Xiong","orgid":"22841","orgname":"Arctic Stone Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"a7f2947c75aa3d2569f316a23d8a5417","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-05-05T13:43:16-05:00","udate":"2026-05-12T13:27:38-05:00","edate":"2025-05-05T13:35:47-05:00","deleted_at":null,"created_utc_timestamp":"2025-05-05 11:49:18","updated_utc_timestamp":"2026-05-12 13:27:38","created_timestamp":"2025-05-05 11:49:18","updated_timestamp":"2026-05-12 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:27:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d224103884ff1b06ca5b3111c57","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ivan","last_name":"Tu","full_name":"Ivan Tu","contact_id":"10980","email":"22tu22@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"17 March 2025 VM\r\n31 March 2025 VM\r\n08 April 2025 VM\r\n10 April 2025 VM\r\n22 April 2025 VM\r\n29 April 2025 VM\r\n04 September 2025 VM\r\nLN / 06 October 2025 VM\n2026 May 12 call reached voicemail, no 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I'm unable to take your phone call right now. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Ivan?","words":[{"word":"Hello, ","start":1.22245458984375,"end":1.528818115234375},{"word":"may ","start":1.528818115234375,"end":1.655181884765625},{"word":"I ","start":1.655181884765625,"end":1.718818115234375},{"word":"please ","start":1.718818115234375,"end":1.908818115234375},{"word":"speak ","start":1.908818115234375,"end":2.0879091796875},{"word":"with ","start":2.0879091796875,"end":2.214272705078125},{"word":"Ivan?","start":2.214272705078125,"end":2.763363525390625}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. I'm unable to take your phone call right now. ","words":[{"word":"Hi. 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Skip Logic Accuracy is 100% since no branching logic was needed without contact. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is 0% as no required phrases were present.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9032],"average":9032,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17783865738","direction":"outbound"},"event_timestamp":1778610459198} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 10980 CALL ID: call_d224103884ff1b06ca5b3111c57 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:27:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_db93a5e80490cbe5d6056252686","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Anurag","last_name":"Arora","full_name":"Anurag Arora","contact_id":"40664","email":"anurag.arora218@gmail.com","orgname":"IW Union Shop Local 712","member_type":"PRO","bloc_notes_ac":"The client found the membership expensive and didn’t see much value, except for the NPI certification. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:28:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e3fbe88398bad86c98ddd5ae42d","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ashima","last_name":"Mehra","full_name":"Ashima Mehra","contact_id":"40295","email":"ashimamehra3@gmail.com","orgname":"AC Transport Ltd.","member_type":"PRO","bloc_notes_ac":"July 6 2025 vm\r\nLN Sept 15 2025 vm\n2026 May 12 call reached voicemail at AC Transport, message 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It is. \nUser: This is a house prep. Is her husband. \nAgent: Thank you \nUser: Hello? \nAgent: for letting me know. Is Ashima available to speak right now?\nUser: She's not with me right now. What is it regards to, though? \nAgent: Thank you for asking.My name is Ellen, calling on behalf of the National Payroll Institute, NPI. I’m reaching out regarding her previous Professional membership with us. When do you think would be the best date and time to reach Ashima?\nUser: Got you write down her number? You can always call her. \nAgent: Thank you for your help. I’ll try to call back another time. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.36345458984375,"end":1.606181884765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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Is Ashima available to speak right now?","words":[{"word":"for ","start":12.672363525390624,"end":12.787818115234375},{"word":"letting ","start":12.787818115234375,"end":13.009636474609374},{"word":"me ","start":13.009636474609374,"end":13.083272705078125},{"word":"know. ","start":13.083272705078125,"end":13.5269091796875},{"word":"Is ","start":13.54745068359375,"end":13.811087158203126},{"word":"Ashima ","start":13.811087158203126,"end":14.12745068359375},{"word":"available ","start":14.12745068359375,"end":14.560177978515625},{"word":"to ","start":14.560177978515625,"end":14.676541748046875},{"word":"speak ","start":14.676541748046875,"end":14.89835986328125},{"word":"right ","start":14.89835986328125,"end":15.056541748046875},{"word":"now?","start":15.056541748046875,"end":15.436541748046874}],"metadata":{"response_id":5}},{"role":"user","content":"She's not with me right now. What is it regards to, though? ","words":[{"word":"She's ","start":17.191000000000003,"end":17.591},{"word":"not ","start":17.591,"end":17.831001},{"word":"with ","start":17.831001,"end":18.071001000000003},{"word":"me ","start":18.071001000000003,"end":18.311},{"word":"right ","start":18.311,"end":18.551000000000002},{"word":"now. ","start":18.551000000000002,"end":18.791},{"word":"What ","start":19.731,"end":20.050999},{"word":"is ","start":20.050999,"end":20.210999},{"word":"it ","start":20.210999,"end":20.451},{"word":"regards ","start":20.451,"end":20.931},{"word":"to, ","start":20.931,"end":21.251},{"word":"though? ","start":21.251,"end":21.411}]},{"role":"agent","content":"Thank you for asking.My name is Ellen, calling on behalf of the National Payroll Institute, NPI. I’m reaching out regarding her previous Professional membership with us. When do you think would be the best date and time to reach Ashima?","words":[{"word":"Thank ","start":22.418636474609375,"end":22.651363525390625},{"word":"you ","start":22.651363525390625,"end":22.766818115234376},{"word":"for ","start":22.766818115234376,"end":22.9359091796875},{"word":"asking.","start":22.9359091796875,"end":23.611363525390626},{"word":"My ","start":23.63957568359375,"end":23.787757568359375},{"word":"name ","start":23.787757568359375,"end":23.9350302734375},{"word":"is ","start":23.9350302734375,"end":24.062302978515625},{"word":"Ellen, ","start":24.062302978515625,"end":24.41048486328125},{"word":"calling ","start":24.41048486328125,"end":24.6850302734375},{"word":"on ","start":24.6850302734375,"end":24.77957568359375},{"word":"behalf ","start":24.77957568359375,"end":25.05412109375},{"word":"of ","start":25.05412109375,"end":25.127757568359375},{"word":"the ","start":25.127757568359375,"end":25.223212158203125},{"word":"National ","start":25.223212158203125,"end":25.55048486328125},{"word":"Payroll ","start":25.55048486328125,"end":25.866848388671876},{"word":"Institute, ","start":25.866848388671876,"end":26.363212158203126},{"word":"NPI.","start":26.363212158203126,"end":26.995939453125},{"word":" I’m ","start":27.024367431640623,"end":27.225276611328123},{"word":"reaching ","start":27.225276611328123,"end":27.47800390625},{"word":"out ","start":27.47800390625,"end":27.626185546875},{"word":"regarding ","start":27.626185546875,"end":28.0170947265625},{"word":"her ","start":28.0170947265625,"end":28.175276611328126},{"word":"previous ","start":28.175276611328126,"end":28.60800390625},{"word":"Professional ","start":28.60800390625,"end":29.093458251953123},{"word":"membership ","start":29.093458251953123,"end":29.536185546875},{"word":"with ","start":29.536185546875,"end":29.716185546875},{"word":"us. 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You can always call her. ","words":[{"word":"Got ","start":34.461,"end":34.781},{"word":"you ","start":35.081,"end":35.321},{"word":"write ","start":35.321,"end":35.481},{"word":"down ","start":35.481,"end":35.721000000000004},{"word":"her ","start":35.721000000000004,"end":35.961},{"word":"number? ","start":35.961,"end":36.281},{"word":"You ","start":37.071003,"end":37.391003},{"word":"can ","start":37.391003,"end":37.551003},{"word":"always ","start":37.551003,"end":37.871002000000004},{"word":"call ","start":37.871002000000004,"end":38.111000000000004},{"word":"her. ","start":38.111000000000004,"end":38.271}]},{"role":"agent","content":"Thank you for your help. I’ll try to call back another time. Goodbye.","words":[{"word":"Thank ","start":40.21554541015625,"end":40.42645458984375},{"word":"you ","start":40.42645458984375,"end":40.5219091796875},{"word":"for ","start":40.5219091796875,"end":40.64827270507813},{"word":"your ","start":40.64827270507813,"end":40.80645458984375},{"word":"help.","start":40.80645458984375,"end":41.271},{"word":" I’ll ","start":41.31723486328125,"end":41.50723486328125},{"word":"try ","start":41.50723486328125,"end":41.66632568359375},{"word":"to ","start":41.66632568359375,"end":41.749962158203125},{"word":"call ","start":41.749962158203125,"end":41.929962158203125},{"word":"back ","start":41.929962158203125,"end":42.11996215820312},{"word":"another ","start":42.11996215820312,"end":42.43632568359375},{"word":"time. 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","start":1.7009999999999998,"end":2.101}]},{"role":"agent","content":"may I please speak with Ashima?","words":[{"word":"may ","start":1.606181884765625,"end":1.754363525390625},{"word":"I ","start":1.754363525390625,"end":1.828},{"word":"please ","start":1.828,"end":2.0389091796875},{"word":"speak ","start":2.0389091796875,"end":2.249818115234375},{"word":"with ","start":2.249818115234375,"end":2.408},{"word":"Ashima?","start":2.408,"end":3.07345458984375}],"metadata":{"response_id":0}},{"role":"agent","content":"Hello, am I speaking with ","words":[{"word":"Hello, ","start":4.177363525390625,"end":4.557363525390625},{"word":"am ","start":4.557363525390625,"end":4.73645458984375},{"word":"I ","start":4.73645458984375,"end":4.8319091796875},{"word":"speaking ","start":4.8319091796875,"end":5.148272705078125},{"word":"with ","start":5.148272705078125,"end":5.28554541015625}],"metadata":{"response_id":1}},{"role":"user","content":"Yes. It is. ","words":[{"word":"Yes. 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Is Ashima available to speak right now?","words":[{"word":"for ","start":12.672363525390624,"end":12.787818115234375},{"word":"letting ","start":12.787818115234375,"end":13.009636474609374},{"word":"me ","start":13.009636474609374,"end":13.083272705078125},{"word":"know. ","start":13.083272705078125,"end":13.5269091796875},{"word":"Is ","start":13.54745068359375,"end":13.811087158203126},{"word":"Ashima ","start":13.811087158203126,"end":14.12745068359375},{"word":"available ","start":14.12745068359375,"end":14.560177978515625},{"word":"to ","start":14.560177978515625,"end":14.676541748046875},{"word":"speak ","start":14.676541748046875,"end":14.89835986328125},{"word":"right ","start":14.89835986328125,"end":15.056541748046875},{"word":"now?","start":15.056541748046875,"end":15.436541748046874}],"metadata":{"response_id":5}},{"role":"user","content":"She's not with me right now. What is it regards to, though? 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Mandatory Phrase Detection is No because none of the required phrases were present in the call.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"2026-05-12 14:27","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9063,9065,9082,9091,9091,9095,9126,9676,9916,9939],"average":9314.4,"num_requests":10},"tool_calls":[{"tool_call_id":"323e989d318e4a21","name":"end_call","type":"end_call","start_time_sec":43.586}],"from_number":"+14375242727","to_number":"+16479780005","direction":"outbound"},"event_timestamp":1778610488895} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 40295 CALL ID: call_e3fbe88398bad86c98ddd5ae42d EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:48:47-05:00","email":"ashimamehra3@gmail.com","phone":"6049402202","firstName":"Ashima","lastName":"Mehra","orgid":"22825","orgname":"AC Transport Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"280008c59cd06977586326ffa34a5fc1","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:28:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:48:47","updated_utc_timestamp":"2026-05-12 13:28:09","created_timestamp":"2025-05-05 11:48:47","updated_timestamp":"2026-05-12 13:28:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40295\/automationEntryCounts"},"id":"40295","organization":"22825"}],"fieldValue":{"contact":"40295","field":"310","value":"The agent called to speak with Ashima regarding her previous Professional membership but spoke with her husband instead. 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:48:47-05:00","email":"ashimamehra3@gmail.com","phone":"6049402202","firstName":"Ashima","lastName":"Mehra","orgid":"22825","orgname":"AC Transport Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"280008c59cd06977586326ffa34a5fc1","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:28:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:48:47","updated_utc_timestamp":"2026-05-12 13:28:10","created_timestamp":"2025-05-05 11:48:47","updated_timestamp":"2026-05-12 13:28:10","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:39:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bc004cc99738ca018e694aafdba","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amanda","last_name":"Kinneard","full_name":"Amanda Kinneard","contact_id":"47006","email":"cavylady@gmail.com","orgname":"Delta View Farms Ltd.","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:29-04:00","called_by":"","cancel_date":"2026-01-06","corp_cancel_date":"","paid_thru":"2025-10-31","company_paid_thru":"","the_withdrawal_date":"2026-01-06","the_withdrawal_duration":"4 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FIELD 349 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:32:06-06:00","email":"dafchai@gmail.com","phone":"6042199744","firstName":"Said","lastName":"Rahmati","orgid":"26997","orgname":"Vanak International Properties","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"a248b057d755f27699ec9c8c137992a6","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:39:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:32:06","updated_utc_timestamp":"2026-05-12 13:39:31","created_timestamp":"2026-02-04 12:32:06","updated_timestamp":"2026-05-12 13:39:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:39:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4c1291403006597f796b0c4a61c","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Bill","last_name":"Hung","full_name":"Bill Hung","contact_id":"48082","email":"bh0101@gmail.com","orgname":"Premium Brands Holdings Corp","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:29-04:00","called_by":"","cancel_date":"2026-03-03","corp_cancel_date":"","paid_thru":"2025-12-31","company_paid_thru":"","the_withdrawal_date":"2026-03-03","the_withdrawal_duration":"2 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Verbatim Survey Compliance is 0% as no survey phrases were spoken. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:39:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4b7f446ff6a4decb63fb5f7b04b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Bonnie-Lynn","last_name":"Holter","full_name":"Bonnie-Lynn Holter","contact_id":"44238","email":"blyn_holter@hotmail.com","orgname":"Venturis Capital Corp.","member_type":"PRO","bloc_notes_ac":"LN Nov 12 2025 vm","number_of_passed_courses":"0","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:29-04:00","called_by":"","cancel_date":"2025-11-04","corp_cancel_date":"","paid_thru":"2025-08-31","company_paid_thru":"","the_withdrawal_date":"2025-11-04","the_withdrawal_duration":"6 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:39:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d2f3c07f161229ebf6ca8af8e34","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Yi","last_name":"Yuan","full_name":"Yi Yuan","contact_id":"41862","email":"carina.yiyuan@gmail.com","orgname":"Bird Construction","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:29-04:00","called_by":"","cancel_date":"2025-07-04","corp_cancel_date":"","paid_thru":"2025-04-30","company_paid_thru":"","the_withdrawal_date":"2025-07-04","the_withdrawal_duration":"10 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d2f3c07f161229ebf6ca8af8e34","X-RetellAI-SipTraceId":"call_d2f3c07f161229ebf6ca8af8e34","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778611167493,"end_timestamp":1778611170864,"duration_ms":3371,"transcript":"User: Hi. This is Karina. Thank you for calling. \n","transcript_object":[{"role":"user","content":"Hi. This is Karina. Thank you for calling. ","words":[{"word":"Hi. ","start":0.663,"end":1.063},{"word":"This ","start":1.063,"end":1.2229998999999998},{"word":"is ","start":1.2229998999999998,"end":1.383},{"word":"Karina. ","start":1.383,"end":2.103},{"word":"Thank ","start":2.103,"end":2.2630000000000003},{"word":"you ","start":2.2630000000000003,"end":2.4229999},{"word":"for ","start":2.4229999,"end":2.583},{"word":"calling. ","start":2.583,"end":2.983}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. This is Karina. Thank you for calling. ","words":[{"word":"Hi. ","start":0.663,"end":1.063},{"word":"This ","start":1.063,"end":1.2229998999999998},{"word":"is ","start":1.2229998999999998,"end":1.383},{"word":"Karina. 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No conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 12 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Official opening not delivered, no questions asked, no valid outcome, no approved closing.","Official Opening Gate Accuracy":"100% . No opening spoken to gatekeeper, no identity confirmation needed as no human answered.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching needed as call was not answered.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . No phrases detected due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call did not reach any valid finish state; no official opening or questions were asked. Official Opening Gate Accuracy is 100% because no opening was spoken to a gatekeeper and no identity confirmation was required. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% since no branching was needed due to no contact. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because no required phrases were spoken during the voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9021],"average":9021,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16042197520","direction":"outbound"},"event_timestamp":1778611179013} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41862 CALL ID: call_d2f3c07f161229ebf6ca8af8e34 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:40-05:00","email":"carina.yiyuan@gmail.com","phone":"6042197520","firstName":"Yi","lastName":"Yuan","orgid":"24852","orgname":"Bird Construction","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"422b8d6402c6e12c0dd0ffe9016fb278","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:39:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:40","updated_utc_timestamp":"2026-05-12 13:39:39","created_timestamp":"2025-07-17 11:52:40","updated_timestamp":"2026-05-12 13:39:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41862\/automationEntryCounts"},"id":"41862","organization":"24852"}],"fieldValue":{"contact":"41862","field":"310","value":"The call was an outbound attempt to reach the contact but went to voicemail. 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13:39:39","created_timestamp":"2025-07-17 11:52:40","updated_timestamp":"2026-05-12 13:39:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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reached, no contact","cdate":"2026-05-12T13:39:39-05:00","udate":"2026-05-12T13:39:39-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172157\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172157\/field"},"owner":"41862","id":"1172157"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-07-17T11:52:40-05:00","email":"carina.yiyuan@gmail.com","phone":"6042197520","firstName":"Yi","lastName":"Yuan","orgid":"24852","orgname":"Bird Construction","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"422b8d6402c6e12c0dd0ffe9016fb278","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:39:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:40","updated_utc_timestamp":"2026-05-12 13:39:39","created_timestamp":"2025-07-17 11:52:40","updated_timestamp":"2026-05-12 13:39:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:39:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_886538a0b72e1c86b5ff677c40e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Chris","last_name":"Hsiang","full_name":"Chris Hsiang","contact_id":"37865","email":"chrishsiang@gmail.com","orgname":"FortisBC Energy Inc.","member_type":"PRO","bloc_notes_ac":"June 16 2025 vm\r\nSept 3 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:29-04:00","called_by":"","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:39:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_869b6dff55b4a8ba49c2cf893ce","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Janet","last_name":"Bond","full_name":"Janet Bond","contact_id":"40311","email":"bondjr4@gmail.com","orgname":"Philbrooks Boatyard","member_type":"PRO","bloc_notes_ac":"dont want us to call ever again","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:30-04:00","called_by":"","cancel_date":"2024-09-04","corp_cancel_date":"","paid_thru":"2024-06-30","company_paid_thru":"","the_withdrawal_date":"2024-09-04","the_withdrawal_duration":"1 year and 8 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Phil Brooks, this is Leanne. \nAgent: Hello Leanne, thank you for taking my call. May I please speak with Janet?\nUser: Janet hasn't been worked here for quite some time. You're calling from where, please? \nAgent: Thank you for letting me know.My name is Ellen, calling on behalf of the National Payroll \nUser: (inaudible speech)\nAgent: Institute, NPI. I understand Janet is no longer with your organization. Do you happen to have her new contact information?\n","transcript_object":[{"role":"user","content":"Afternoon. Phil Brooks, this is Leanne. ","words":[{"word":"Afternoon. ","start":0.341,"end":0.981},{"word":"Phil ","start":0.981,"end":1.2209998999999998},{"word":"Brooks, ","start":1.2209998999999998,"end":1.6209999},{"word":"this ","start":1.6209999,"end":1.7009999999999998},{"word":"is ","start":1.7009999999999998,"end":1.8609999},{"word":"Leanne. ","start":1.8609999,"end":2.3409999999999997}]},{"role":"agent","content":"Hello Leanne, thank you for taking my call. May I please speak with Janet?","words":[{"word":"Hello ","start":4.25045458984375,"end":4.598636474609375},{"word":"Leanne, ","start":4.598636474609375,"end":4.946818115234375},{"word":"thank ","start":4.946818115234375,"end":5.136818115234375},{"word":"you ","start":5.136818115234375,"end":5.253181884765625},{"word":"for ","start":5.253181884765625,"end":5.37954541015625},{"word":"taking ","start":5.37954541015625,"end":5.696818115234375},{"word":"my ","start":5.696818115234375,"end":5.8440908203125},{"word":"call. 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I understand Janet is no longer with your organization. Do you happen to have her new contact information?","words":[{"word":"Institute, ","start":20.127136474609376,"end":20.686227294921874},{"word":"NPI. 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Phil Brooks, this is Leanne. ","words":[{"word":"Afternoon. ","start":0.341,"end":0.981},{"word":"Phil ","start":0.981,"end":1.2209998999999998},{"word":"Brooks, ","start":1.2209998999999998,"end":1.6209999},{"word":"this ","start":1.6209999,"end":1.7009999999999998},{"word":"is ","start":1.7009999999999998,"end":1.8609999},{"word":"Leanne. ","start":1.8609999,"end":2.3409999999999997}]},{"role":"agent","content":"Hello Leanne, thank you for taking my call. May I please speak with Janet?","words":[{"word":"Hello ","start":4.25045458984375,"end":4.598636474609375},{"word":"Leanne, ","start":4.598636474609375,"end":4.946818115234375},{"word":"thank ","start":4.946818115234375,"end":5.136818115234375},{"word":"you ","start":5.136818115234375,"end":5.253181884765625},{"word":"for ","start":5.253181884765625,"end":5.37954541015625},{"word":"taking ","start":5.37954541015625,"end":5.696818115234375},{"word":"my ","start":5.696818115234375,"end":5.8440908203125},{"word":"call. 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I understand Janet is no longer with your organization. Do you happen to have her new contact information?","words":[{"word":"Institute, ","start":20.127136474609376,"end":20.686227294921874},{"word":"NPI. 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:48:59-05:00","email":"bondjr4@gmail.com","phone":"2506561157","firstName":"Janet","lastName":"Bond","orgid":"22830","orgname":"Philbrooks Boatyard","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8a59d64ca46d7d3d1122ad2e4c042d7e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:39:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:48:59","updated_utc_timestamp":"2026-05-12 13:39:54","created_timestamp":"2025-05-05 11:48:59","updated_timestamp":"2026-05-12 13:39:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:48:59-05:00","email":"bondjr4@gmail.com","phone":"2506561157","firstName":"Janet","lastName":"Bond","orgid":"22830","orgname":"Philbrooks Boatyard","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8a59d64ca46d7d3d1122ad2e4c042d7e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:39:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:48:59","updated_utc_timestamp":"2026-05-12 13:39:54","created_timestamp":"2025-05-05 11:48:59","updated_timestamp":"2026-05-12 13:39:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:48:59-05:00","email":"bondjr4@gmail.com","phone":"2506561157","firstName":"Janet","lastName":"Bond","orgid":"22830","orgname":"Philbrooks Boatyard","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8a59d64ca46d7d3d1122ad2e4c042d7e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:39:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:48:59","updated_utc_timestamp":"2026-05-12 13:39:55","created_timestamp":"2025-05-05 11:48:59","updated_timestamp":"2026-05-12 13:39:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:40:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d14dc1551d1f5afc449543a2720","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Christie","last_name":"Sheehan","full_name":"Christie Sheehan","contact_id":"38122","email":"christiebeck220@gmail.com","orgname":"Seasons Health Therapies","member_type":"PRO","bloc_notes_ac":"June 17 2025 vm\r\nSept 4 2025 There is no one by the name Christie at first number, 2nd number vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:30-04:00","called_by":"","cancel_date":"2024-08-02","corp_cancel_date":"","paid_thru":"2024-05-31","company_paid_thru":"","the_withdrawal_date":"2024-08-02","the_withdrawal_duration":"1 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Call was not answered, no conversation or survey conducted, no official opening or closing spoken.","Official Opening Gate Accuracy":"0% . No official opening spoken as call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions asked due to no answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked or answered.","Mandatory Phrase Detection":"No . No phrases detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing were conducted, resulting in zero scores for all metrics related to call flow, opening accuracy, survey order, skip logic, and phrase detection.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9040],"average":9040,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12502141971","direction":"outbound"},"event_timestamp":1778611237704} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38122 CALL ID: call_d14dc1551d1f5afc449543a2720 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:40:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c99c238456059438f641f6f9201","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Dayna","last_name":"Cour","full_name":"Dayna Cour","contact_id":"30282","email":"dayna1075@gmail.com","orgname":"K.J. Wolfe & Associates Inc.","member_type":"PRO","bloc_notes_ac":"May 28 2025 Dayna is no longer with the company, She is retired.","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:30-04:00","called_by":"","cancel_date":"2023-02-10","corp_cancel_date":"","paid_thru":"2024-09-30","company_paid_thru":"","the_withdrawal_date":"2023-02-10","the_withdrawal_duration":"3 years and 3 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c99c238456059438f641f6f9201","X-RetellAI-SipTraceId":"call_c99c238456059438f641f6f9201","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778611226170,"end_timestamp":1778611231953,"duration_ms":5783,"transcript":"Agent: Hello, may I please speak with Dayna?\nUser: Hello. You've reached Kelly. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Dayna?","words":[{"word":"Hello, ","start":1.271636474609375,"end":1.640727294921875},{"word":"may ","start":1.640727294921875,"end":1.86254541015625},{"word":"I ","start":1.86254541015625,"end":1.9470908203125},{"word":"please ","start":1.9470908203125,"end":2.1470908203125},{"word":"speak ","start":2.1470908203125,"end":2.348},{"word":"with ","start":2.348,"end":2.506181884765625},{"word":"Dayna?","start":2.506181884765625,"end":3.02345458984375}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached Kelly. ","words":[{"word":"Hello. ","start":3.844,"end":4.404},{"word":"You've ","start":4.404,"end":4.8839997},{"word":"reached ","start":4.8839997,"end":5.124},{"word":"Kelly. ","start":5.124,"end":5.444}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Dayna?","words":[{"word":"Hello, ","start":1.271636474609375,"end":1.640727294921875},{"word":"may ","start":1.640727294921875,"end":1.86254541015625},{"word":"I ","start":1.86254541015625,"end":1.9470908203125},{"word":"please ","start":1.9470908203125,"end":2.1470908203125},{"word":"speak ","start":2.1470908203125,"end":2.348},{"word":"with ","start":2.348,"end":2.506181884765625},{"word":"Dayna?","start":2.506181884765625,"end":3.02345458984375}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached Kelly. ","words":[{"word":"Hello. ","start":3.844,"end":4.404},{"word":"You've ","start":4.404,"end":4.8839997},{"word":"reached ","start":4.8839997,"end":5.124},{"word":"Kelly. ","start":5.124,"end":5.444}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/f85154b2e3209ce2b21e54012932a966797cc7a3f62b1aaf39e154acaea7e11b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f85154b2e3209ce2b21e54012932a966797cc7a3f62b1aaf39e154acaea7e11b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f85154b2e3209ce2b21e54012932a966797cc7a3f62b1aaf39e154acaea7e11b/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":675,"p90":738.2,"p95":746.1,"p99":752.42,"min":596,"max":754,"num":2,"sum":1350,"values":[754,596]},"tts":{"p50":337.5,"p90":429.09999999999997,"p95":440.54999999999995,"p99":449.71000000000004,"min":223,"max":452,"num":2,"sum":675,"values":[452,223]},"knowledge_base":{"p50":78,"p90":96.4,"p95":98.69999999999999,"p99":100.53999999999999,"min":55,"max":101,"num":2,"sum":156,"values":[55,101]},"asr":{"p50":21.312699999999495,"p90":1225.2249999999992,"p95":1619.4249999999997,"p99":1934.7849999999999,"min":21.3125,"max":2013.625,"num":5,"sum":2120.1877999999997,"values":[42.625,21.3125,2013.625,21.312600000000202,21.312699999999495]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.8},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.7291667,"combined_cost":4.375},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Dayna, but the agent reached Kelly instead and the call ended quickly, likely going to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 12 call reached Kelly, not Dayna, voicemail likely","Other-member-benefit":"","call_summary_title":"Call reached voicemail, not intended contact","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"0% . Official opening was not delivered, no survey questions asked, no valid outcome assigned, no approved closing spoken.","Official Opening Gate Accuracy":"0% . Official opening was not spoken after identity confirmation; call reached a different person (Kelly) not Dayna.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No survey or renewal email sent, so no branching errors.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"No . Required phrases were not present due to call ending early.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken. Official Opening Gate Accuracy is 0% because the official opening was not spoken after confirming the identity; the call reached a different person (Kelly) instead of Dayna. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no renewal email was sent and no survey was conducted, so no branching errors. Verbatim Survey Compliance is 0% since no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were present due to the call ending early.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9050,9052],"average":9051,"num_requests":2},"tool_calls":[],"from_number":"+14375242727","to_number":"+16045377642","direction":"outbound"},"event_timestamp":1778611240467} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 30282 CALL ID: call_c99c238456059438f641f6f9201 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-02-13T13:35:42-06:00","email":"dayna1075@gmail.com","phone":"6045377642","firstName":"Dayna","lastName":"Cour","orgid":"17413","orgname":"K.J. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:40:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_592ac8f54453afba230bf02cc99","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Suet","last_name":"Lai","full_name":"Suet Lai","contact_id":"40034","email":"crystallsy120@gmail.com","orgname":"BC Public Service","member_type":"PRO","bloc_notes_ac":"July 3 2025 vm\r\nSept 10 2025 1st number They do not know anyone by the name of Suet and \r\n2nd number no answer","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:30-04:00","called_by":"","cancel_date":"2024-08-02","corp_cancel_date":"","paid_thru":"2024-05-31","company_paid_thru":"","the_withdrawal_date":"2024-08-02","the_withdrawal_duration":"1 year and 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:40:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cf6dd6263708bb0b558ec87c9c8","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Clara","last_name":"Chalifour","full_name":"Clara Chalifour","contact_id":"41396","email":"clarachalifour@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Aug 25 2025 Clara no longer works 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You said proper run? \nAgent: Thank you for answering. May I please speak with Clara?\nUser: Hi. Clara doesn't work here anymore. \nAgent: I understand. Do you happen to have their new contact information?\nUser: No. Unfortunately, not. \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Clara?","words":[{"word":"Hello, ","start":1.15454541015625,"end":1.502727294921875},{"word":"may ","start":1.502727294921875,"end":1.6609091796875},{"word":"I ","start":1.6609091796875,"end":1.72454541015625},{"word":"please ","start":1.72454541015625,"end":1.93545458984375},{"word":"speak ","start":1.93545458984375,"end":2.146363525390625},{"word":"with ","start":2.146363525390625,"end":2.283636474609375},{"word":"Clara?","start":2.283636474609375,"end":2.8009091796875}],"metadata":{"response_id":0}},{"role":"user","content":"Good morning. You said proper run? ","words":[{"word":"Good ","start":5.8039997,"end":6.124},{"word":"morning. ","start":6.124,"end":6.364},{"word":"You ","start":6.364,"end":6.524},{"word":"said ","start":6.524,"end":6.684},{"word":"proper ","start":6.684,"end":7.0040000000000004},{"word":"run? ","start":7.0040000000000004,"end":7.324}]},{"role":"agent","content":"Thank you for answering. May I please speak with Clara?","words":[{"word":"Thank ","start":10.423636474609374,"end":10.677272705078124},{"word":"you ","start":10.677272705078124,"end":10.793636474609375},{"word":"for ","start":10.793636474609375,"end":10.951818115234374},{"word":"answering. 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Do you happen to have their new contact information?","words":[{"word":"I ","start":21.502272705078123,"end":21.66045458984375},{"word":"understand.","start":21.66045458984375,"end":22.378636474609376},{"word":" Do ","start":22.423818115234376,"end":22.572},{"word":"you ","start":22.572,"end":22.67745458984375},{"word":"happen ","start":22.67745458984375,"end":22.909272705078124},{"word":"to ","start":22.909272705078124,"end":22.983818115234374},{"word":"have ","start":22.983818115234374,"end":23.110181884765623},{"word":"their ","start":23.110181884765623,"end":23.268363525390626},{"word":"new ","start":23.268363525390626,"end":23.395636474609375},{"word":"contact ","start":23.395636474609375,"end":23.775636474609374},{"word":"information?","start":23.775636474609374,"end":24.534727294921876}],"metadata":{"response_id":5}},{"role":"user","content":"No. Unfortunately, not. 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You said proper run? ","words":[{"word":"Good ","start":5.8039997,"end":6.124},{"word":"morning. ","start":6.124,"end":6.364},{"word":"You ","start":6.364,"end":6.524},{"word":"said ","start":6.524,"end":6.684},{"word":"proper ","start":6.684,"end":7.0040000000000004},{"word":"run? ","start":7.0040000000000004,"end":7.324}]},{"role":"agent","content":"Thank you for answering. May I please speak with Clara?","words":[{"word":"Thank ","start":10.423636474609374,"end":10.677272705078124},{"word":"you ","start":10.677272705078124,"end":10.793636474609375},{"word":"for ","start":10.793636474609375,"end":10.951818115234374},{"word":"answering. 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Skip Logic Accuracy is 100% because the call ended logically after the contact indicated Clara was not available and no further action was possible. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were not present in this short call.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[8967,8968,8974,8972,8974,9000,9872,9880],"average":9200.875,"num_requests":8},"tool_calls":[{"tool_call_id":"a058a2dab35cb629","name":"end_call","type":"end_call","start_time_sec":30.356}],"from_number":"+14375242727","to_number":"+16043260175","direction":"outbound"},"event_timestamp":1778611249685} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41396 CALL ID: call_cf6dd6263708bb0b558ec87c9c8 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-07-02T15:34:29-05:00","email":"clarachalifour@gmail.com","phone":"6043260175","firstName":"Clara","lastName":"Chalifour","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"38d45101c67028f37b2c060993de4499","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:40:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-02 15:34:29","updated_utc_timestamp":"2026-05-12 13:40:50","created_timestamp":"2025-07-02 15:34:29","updated_timestamp":"2026-05-12 13:40:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":null,"sms_consent_updated_at":null,"whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41396\/automationEntryCounts"},"id":"41396","organization":null}],"fieldValue":{"contact":"41396","field":"310","value":"The agent called to speak with Clara but was informed by the respondent that Clara no longer works at that location and no new contact information was available. 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-07-02T15:34:29-05:00","email":"clarachalifour@gmail.com","phone":"6043260175","firstName":"Clara","lastName":"Chalifour","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"38d45101c67028f37b2c060993de4499","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:40:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-02 15:34:29","updated_utc_timestamp":"2026-05-12 13:40:51","created_timestamp":"2025-07-02 15:34:29","updated_timestamp":"2026-05-12 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2025-07-02T15:34:29-05:00","email":"clarachalifour@gmail.com","phone":"6043260175","firstName":"Clara","lastName":"Chalifour","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"38d45101c67028f37b2c060993de4499","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:40:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-02 15:34:29","updated_utc_timestamp":"2026-05-12 13:40:51","created_timestamp":"2025-07-02 15:34:29","updated_timestamp":"2026-05-12 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Because we don't know if they're in the district. Do they work in the district here? And what's the position? ","words":[{"word":"So ","start":64.696,"end":64.936},{"word":"can ","start":64.936,"end":65.176},{"word":"you ","start":65.176,"end":65.336},{"word":"write ","start":65.336,"end":65.496},{"word":"an ","start":65.496,"end":65.736},{"word":"email? ","start":65.736,"end":65.976},{"word":"Because ","start":66.136,"end":66.536},{"word":"we ","start":66.536,"end":66.69599600000001},{"word":"don't ","start":66.69599600000001,"end":66.856},{"word":"know ","start":66.856,"end":67.015996},{"word":"if ","start":67.015996,"end":67.176},{"word":"they're ","start":67.176,"end":67.335995},{"word":"in ","start":67.335995,"end":67.416},{"word":"the ","start":67.416,"end":67.57600000000001},{"word":"district. 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May I speak with Sau, please?","words":[{"word":"My ","start":58.658181884765625,"end":58.81636352539063},{"word":"name ","start":58.81636352539063,"end":58.99636352539063},{"word":"is ","start":58.99636352539063,"end":59.11181811523438},{"word":"Ellen, ","start":59.11181811523438,"end":59.4609091796875},{"word":"calling ","start":59.4609091796875,"end":59.787272705078124},{"word":"on ","start":59.787272705078124,"end":59.89363647460937},{"word":"behalf ","start":59.89363647460937,"end":60.26272729492187},{"word":"of ","start":60.26272729492187,"end":60.357272705078124},{"word":"the ","start":60.357272705078124,"end":60.47363647460938},{"word":"National ","start":60.47363647460938,"end":60.832727294921874},{"word":"Payroll ","start":60.832727294921874,"end":61.191818115234376},{"word":"Institute, ","start":61.191818115234376,"end":61.63454541015625},{"word":"NPI.","start":61.63454541015625,"end":62.341818115234375},{"word":" May ","start":62.38706811523438,"end":62.5561591796875},{"word":"I ","start":62.5561591796875,"end":62.618886474609376},{"word":"speak ","start":62.618886474609376,"end":62.80888647460937},{"word":"with ","start":62.80888647460937,"end":62.95706811523438},{"word":"Sau, ","start":62.95706811523438,"end":63.17888647460938},{"word":"please?","start":63.17888647460938,"end":63.7061591796875}],"metadata":{"response_id":8}},{"role":"user","content":"So can you write an email? Because we don't know if they're in the district. Do they work in the district here? And what's the position? ","words":[{"word":"So ","start":64.696,"end":64.936},{"word":"can ","start":64.936,"end":65.176},{"word":"you ","start":65.176,"end":65.336},{"word":"write ","start":65.336,"end":65.496},{"word":"an ","start":65.496,"end":65.736},{"word":"email? ","start":65.736,"end":65.976},{"word":"Because ","start":66.136,"end":66.536},{"word":"we ","start":66.536,"end":66.69599600000001},{"word":"don't ","start":66.69599600000001,"end":66.856},{"word":"know ","start":66.856,"end":67.015996},{"word":"if ","start":67.015996,"end":67.176},{"word":"they're ","start":67.176,"end":67.335995},{"word":"in ","start":67.335995,"end":67.416},{"word":"the ","start":67.416,"end":67.57600000000001},{"word":"district. 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May I please speak with Carol?","words":[{"word":"Good ","start":32.83154541015625,"end":33.04245458984375},{"word":"morning. ","start":33.04245458984375,"end":33.63336352539063},{"word":"May ","start":33.682401611328125,"end":33.83058325195312},{"word":"I ","start":33.83058325195312,"end":33.8942197265625},{"word":"please ","start":33.8942197265625,"end":34.11512890625},{"word":"speak ","start":34.11512890625,"end":34.32694702148437},{"word":"with ","start":34.32694702148437,"end":34.48512890625},{"word":"Carol?","start":34.48512890625,"end":35.076037841796875}],"metadata":{"response_id":5}},{"role":"user","content":"Uh, you're looking for maybe Carolyn? ","words":[{"word":"Uh, ","start":37.966002,"end":38.04600000000001},{"word":"you're ","start":38.04600000000001,"end":38.36600000000001},{"word":"looking ","start":38.36600000000001,"end":38.526},{"word":"for ","start":38.526,"end":38.766000000000005},{"word":"maybe ","start":38.766000000000005,"end":39.246},{"word":"Carolyn? 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","words":[{"word":"Are ","start":38.952,"end":39.032002},{"word":"you ","start":39.032002,"end":39.192001999999995},{"word":"in ","start":39.192001999999995,"end":39.431999999999995},{"word":"person ","start":39.431999999999995,"end":39.751999999999995},{"word":"or ","start":39.751999999999995,"end":40.071999999999996},{"word":"you ","start":42.362,"end":42.842003999999996},{"word":"are ","start":42.842003999999996,"end":43.002003},{"word":"calling ","start":43.002003,"end":43.322002999999995},{"word":"to ","start":43.322002999999995,"end":43.482003},{"word":"me? ","start":43.482003,"end":43.642002999999995}]},{"role":"agent","content":"I’m calling you by phone on behalf of the National Payroll Institute. 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11:44:53","updated_utc_timestamp":"2026-05-12 13:42:18","created_timestamp":"2025-05-05 11:44:53","updated_timestamp":"2026-05-12 13:42:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-18 14:26:40","best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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16 2025 Call back\r\nSept 4 2025 He would like to renew Sent application\r\nLN \/ 31 October 2025 He was driving - call him back\r\nLN \/ 10 November 2025 Sent him the e-mail for renewal\r\nLN \/ 17 December 2025 Sent the application for renewal\n2026 May 12 contact confirmed identity, scheduled callback for 16:00 Toronto time, did not discuss renewal details.","cdate":"2025-06-16T15:25:54-05:00","udate":"2026-05-12T13:42:18-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/522685\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/522685\/field"},"owner":"37960","id":"522685"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:44:53-05:00","email":"davidadhikari115@yahoo.com","phone":"7787080124","firstName":"Damodar","lastName":"Adhikari","orgid":"22130","orgname":"7 Eleven 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:44:53-05:00","email":"davidadhikari115@yahoo.com","phone":"7787080124","firstName":"Damodar","lastName":"Adhikari","orgid":"22130","orgname":"7 Eleven Canada","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1cd53528acc9980f70a22cb69dedac25","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:42:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:44:53","updated_utc_timestamp":"2026-05-12 13:42:19","created_timestamp":"2025-05-05 11:44:53","updated_timestamp":"2026-05-12 13:42:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-18 14:26:40","best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:44:53-05:00","email":"davidadhikari115@yahoo.com","phone":"7787080124","firstName":"Damodar","lastName":"Adhikari","orgid":"22130","orgname":"7 Eleven Canada","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1cd53528acc9980f70a22cb69dedac25","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:42:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:44:53","updated_utc_timestamp":"2026-05-12 13:42:19","created_timestamp":"2025-05-05 11:44:53","updated_timestamp":"2026-05-12 13:42:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-12-18 14:26:40","best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:52:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_616aade8a9dd0ef354607641633","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Bill","last_name":"Hung","full_name":"Bill Hung","contact_id":"48082","email":"bh0101@gmail.com","orgname":"Premium Brands Holdings Corp","member_type":"PRO","bloc_notes_ac":"2026 May 12 call reached voicemail, no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:52:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c4955cf5828bba58c49ca08418e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Bonnie-Lynn","last_name":"Holter","full_name":"Bonnie-Lynn Holter","contact_id":"44238","email":"blyn_holter@hotmail.com","orgname":"Venturis Capital Corp.","member_type":"PRO","bloc_notes_ac":"LN Nov 12 2025 vm\n2026 May 12 call reached voicemail, no contact 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Official opening not delivered, no questions asked, no valid outcome, no approved closing.","Official Opening Gate Accuracy":"100% . No opening spoken to gatekeeper, no opening spoken at all so no violation.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching errors as no interaction occurred.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . No phrases detected as no conversation occurred.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call did not progress beyond voicemail with no official opening, questions, or closing. Official Opening Gate Accuracy is 100% as no opening was spoken to a gatekeeper or before identity confirmation. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% as no branching occurred. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:52:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b973d2a80339d10999cd75c9262","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Christie","last_name":"Sheehan","full_name":"Christie Sheehan","contact_id":"38122","email":"christiebeck220@gmail.com","orgname":"Seasons Health Therapies","member_type":"PRO","bloc_notes_ac":"June 17 2025 vm\r\nSept 4 2025 There is no one by the name Christie at first number, 2nd number vm\n2026 May 12 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:30-04:00","called_by":"","cancel_date":"2024-08-02","corp_cancel_date":"","paid_thru":"2024-05-31","company_paid_thru":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b973d2a80339d10999cd75c9262","X-RetellAI-SipTraceId":"call_b973d2a80339d10999cd75c9262","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778611948703,"end_timestamp":1778611950397,"duration_ms":1694,"transcript":"User: has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"has been forwarded to voice mail. 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Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No due to absence of any spoken phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9041],"average":9041,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12506828330","direction":"outbound"},"event_timestamp":1778611958617} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38122 CALL ID: call_b973d2a80339d10999cd75c9262 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:45:03-05:00","email":"christiebeck220@gmail.com","phone":"2502141971","firstName":"Christie","lastName":"Sheehan","orgid":"13348","orgname":"Seasons Health 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:52:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_43ede72382f652fd8f04ec2ba6a","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Connie","last_name":"Chinack","full_name":"Connie Chinack","contact_id":"42715","email":"conniechinack@gmail.com","orgname":"WorkSafeBC","member_type":"PRO","bloc_notes_ac":"2026 May 12 call reached voicemail, no human 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:52:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b56c6d90137dccc335e6864f850","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Natasha","last_name":"Smyth","full_name":"Natasha Smyth","contact_id":"37872","email":"billing@alfcentral.com","orgname":"ALF Software Inc.","member_type":"PRO","bloc_notes_ac":"June 16 2025 Number not in service\n2026-05-12 Dial no answer, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:52:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_52eb636b7b53c3b25f84c995b40","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amanda","last_name":"Kinneard","full_name":"Amanda Kinneard","contact_id":"47006","email":"cavylady@gmail.com","orgname":"Delta View Farms Ltd.","member_type":"PRO","bloc_notes_ac":"2026 May 12 reached voicemail of Delta View 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:52:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e0247e264c8b0879e1548b7b232","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Dayna","last_name":"Cour","full_name":"Dayna Cour","contact_id":"30282","email":"dayna1075@gmail.com","orgname":"K.J. Wolfe & Associates Inc.","member_type":"PRO","bloc_notes_ac":"May 28 2025 Dayna is no longer with the company, She is retired.\n2026 May 12 call reached Kelly, not Dayna, voicemail likely","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:30-04:00","called_by":"","cancel_date":"2023-02-10","corp_cancel_date":"","paid_thru":"2024-09-30","company_paid_thru":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e0247e264c8b0879e1548b7b232","X-RetellAI-SipTraceId":"call_e0247e264c8b0879e1548b7b232","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778611929523,"end_timestamp":1778611955124,"duration_ms":25601,"transcript":"Agent: Hello, may I please speak with \nUser: This number has call control. To get through, please press six. \nUser: Hi. You've reached Dana. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with ","words":[{"word":"Hello, ","start":1.18954541015625,"end":1.4959091796875},{"word":"may ","start":1.4959091796875,"end":1.6540908203125},{"word":"I ","start":1.6540908203125,"end":1.727727294921875},{"word":"please ","start":1.727727294921875,"end":1.928636474609375},{"word":"speak ","start":1.928636474609375,"end":2.118636474609375},{"word":"with ","start":2.118636474609375,"end":2.2659091796875}],"metadata":{"response_id":0}},{"role":"user","content":"This number has call control. To get through, please press six. ","words":[{"word":"This ","start":2.114,"end":2.4339999},{"word":"number ","start":2.4339999,"end":2.754},{"word":"has ","start":2.754,"end":2.9939999999999998},{"word":"call ","start":2.9939999999999998,"end":3.2339998},{"word":"control. 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No live conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 12 reached voicemail with call control, no live contact","Other-member-benefit":"","call_summary_title":"Voicemail reached with call control","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a live person or complete any survey or conversation steps.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as no live contact was reached and only voicemail was encountered.","Survey Order Integrity Score":"0% . No survey questions were asked due to no live contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected as no live conversation occurred.","Debug Analytical Variables":"The call was terminated at voicemail after pressing the required digit to get through call control. No live person was reached, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, and phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9051,9725],"average":9388,"num_requests":2},"tool_calls":[{"tool_call_id":"10fe76c18adb542e","name":"press_digit","type":"press_digit","start_time_sec":8.81,"latency_ms":0,"success":true}],"from_number":"+14375242727","to_number":"+17789944576","direction":"outbound"},"event_timestamp":1778611962389} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 30282 CALL ID: call_e0247e264c8b0879e1548b7b232 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-02-13T13:35:42-06:00","email":"dayna1075@gmail.com","phone":"6045377642","firstName":"Dayna","lastName":"Cour","orgid":"17413","orgname":"K.J. Wolfe & Associates Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"739f484ddac7780f7422522e4a3f1ab8","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:52:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-13 13:35:42","updated_utc_timestamp":"2026-05-12 13:52:42","created_timestamp":"2025-02-13 13:35:42","updated_timestamp":"2026-05-12 13:52:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30282\/automationEntryCounts"},"id":"30282","organization":"17413"}],"fieldValue":{"contact":"30282","field":"310","value":"The call reached a voicemail system with call control, and the agent was able to get through to a recorded greeting from Dana. 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FIELD 348 → HTTP 200 {"contacts":[{"cdate":"2025-07-17T11:52:40-05:00","email":"carina.yiyuan@gmail.com","phone":"6042197520","firstName":"Yi","lastName":"Yuan","orgid":"24852","orgname":"Bird Construction","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"422b8d6402c6e12c0dd0ffe9016fb278","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:52:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:40","updated_utc_timestamp":"2026-05-12 13:52:52","created_timestamp":"2025-07-17 11:52:40","updated_timestamp":"2026-05-12 13:52:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2025-07-17T11:52:40-05:00","email":"carina.yiyuan@gmail.com","phone":"6042197520","firstName":"Yi","lastName":"Yuan","orgid":"24852","orgname":"Bird Construction","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"422b8d6402c6e12c0dd0ffe9016fb278","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:52:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:40","updated_utc_timestamp":"2026-05-12 13:52:53","created_timestamp":"2025-07-17 11:52:40","updated_timestamp":"2026-05-12 13:52:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:53:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_da7512081c431ece863f8327fe5","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Said","last_name":"Rahmati","full_name":"Said Rahmati","contact_id":"47579","email":"dafchai@gmail.com","orgname":"Vanak International Properties","member_type":"PRO","bloc_notes_ac":"2026 May 12 call reached voicemail, no human 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:59:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1627f7df1d5a0db6577d58efe68","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Dustin","last_name":"Yong","full_name":"Dustin Yong","contact_id":"31007","email":"dustinyong@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"30 May 2025 Number disconnected","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:45-04:00","called_by":"","cancel_date":"2025-03-04","corp_cancel_date":"","paid_thru":"2024-12-31","company_paid_thru":"","the_withdrawal_date":"2025-03-04","the_withdrawal_duration":"1 year and 2 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:59:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c85e6b77ec09a8973004088bf00","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alysa","last_name":"Deshima","full_name":"Alysa Deshima","contact_id":"39856","email":"email.0008754@gmail.com","orgname":"Adams Lake Indian Band","member_type":"PRO","bloc_notes_ac":"July 2 2025 vm\r\nSept 10 2025 not in.","number_of_passed_courses":"4","extension":"2236","province":"BC","toronto_current_time":"2026-05-12T14:58:45-04:00","called_by":"","cancel_date":"2024-06-04","corp_cancel_date":"","paid_thru":"2024-03-31","company_paid_thru":"","the_withdrawal_date":"2024-06-04","the_withdrawal_duration":"1 year and 11 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:59:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1a6f5122ff98caa67a4ded552a7","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Delia","last_name":"Wong","full_name":"Delia Wong","contact_id":"43410","email":"deliawong2312@gmail.com","orgname":"Tojeto Enterprise Ltd.","member_type":"PRO","bloc_notes_ac":"LN Sept 30 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:44-04:00","called_by":"","cancel_date":"2024-04-02","corp_cancel_date":"","paid_thru":"2025-06-30","company_paid_thru":"","the_withdrawal_date":"2024-04-02","the_withdrawal_duration":"2 years and 1 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:59:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e31781b3e5ae6c40ebee6930dcc","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Diane","last_name":"Worswick","full_name":"Diane Worswick","contact_id":"40144","email":"diane.worswick@gmail.com","orgname":"NW Electrical Solutions Ltd","member_type":"PRO","bloc_notes_ac":"July 4 2025 vm\r\nLN / 01 October 2025 Wrong number","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:44-04:00","called_by":"","cancel_date":"2024-05-02","corp_cancel_date":"","paid_thru":"2024-02-29","company_paid_thru":"","the_withdrawal_date":"2024-05-02","the_withdrawal_duration":"2 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:59:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ea713fe418e71d7f4c7693dede4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Elaine","last_name":"Tai","full_name":"Elaine Tai","contact_id":"41007","email":"e.tai@live.com","orgname":"Accountemps","member_type":"PRO","bloc_notes_ac":"Aug 18 2025 No one by the name Elaine Tai works there","number_of_passed_courses":"4","extension":"119","province":"BC","toronto_current_time":"2026-05-12T14:58:44-04:00","called_by":"","cancel_date":"2025-06-03","corp_cancel_date":"","paid_thru":"2025-03-31","company_paid_thru":"","the_withdrawal_date":"2025-06-03","the_withdrawal_duration":"11 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Mandatory Phrase Detection is No because the call ended before any required phrases like approved closing or email mention could be delivered.","IVR_detector":"No","call_sequence":"Refused communication","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9014,9682,9071],"average":9255.666666666666,"num_requests":3},"tool_calls":[{"tool_call_id":"fc145b0bfbb2a64f","name":"press_digit","type":"press_digit","start_time_sec":7.836,"latency_ms":0,"success":true}],"from_number":"+14375242727","to_number":"+16046845900","direction":"outbound"},"event_timestamp":1778612388577} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41007 CALL ID: call_ea713fe418e71d7f4c7693dede4 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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call was initiated and the agent attempted to confirm the identity by asking if they were speaking with Elaine, but the call ended shortly after without further conversation.","cdate":"2026-05-12T13:59:49-05:00","udate":"2026-05-12T13:59:49-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172455\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172455\/field"},"owner":"41007","id":"1172455"}} FIELD 311 → HTTP 201 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-06-04T15:29:17-05:00","email":"e.tai@live.com","phone":"6046845900","firstName":"Elaine","lastName":"Tai","orgid":"3877","orgname":"Accountemps","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"4a90885700eba78b5d3d579df4438d2d","socialdata_lastcheck":null,"email_local":"","email_domain":"live.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:59:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-06-04 15:29:17","updated_utc_timestamp":"2026-05-12 13:59:50","created_timestamp":"2025-06-04 15:29:17","updated_timestamp":"2026-05-12 13:59:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-06-04T15:29:17-05:00","email":"e.tai@live.com","phone":"6046845900","firstName":"Elaine","lastName":"Tai","orgid":"3877","orgname":"Accountemps","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"4a90885700eba78b5d3d579df4438d2d","socialdata_lastcheck":null,"email_local":"","email_domain":"live.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T13:59:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-06-04 15:29:17","updated_utc_timestamp":"2026-05-12 13:59:50","created_timestamp":"2025-06-04 15:29:17","updated_timestamp":"2026-05-12 13:59:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:59:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fcd4542bcd00692b6fff54c0ada","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Debra-May","last_name":"Bond","full_name":"Debra-May Bond","contact_id":"39539","email":"debra.bond@shaw.ca","orgname":"Cedar Grove Baptist Church","member_type":"PRO","bloc_notes_ac":"June 26 2025 vm\r\n24 September 2025 VM","number_of_passed_courses":"0","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:44-04:00","called_by":"","cancel_date":"2024-12-04","corp_cancel_date":"","paid_thru":"2024-09-30","company_paid_thru":"","the_withdrawal_date":"2024-12-04","the_withdrawal_duration":"1 year and 5 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:00:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_66d9594c865d8e1d0f8853ba212","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ekaterina","last_name":"Fetkevich","full_name":"Ekaterina Fetkevich","contact_id":"43769","email":"efetkevich@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN Oct 21 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:45-04:00","called_by":"","cancel_date":"2025-10-01","corp_cancel_date":"","paid_thru":"2025-07-31","company_paid_thru":"","the_withdrawal_date":"2025-10-01","the_withdrawal_duration":"7 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-10-02T10:58:25-05:00","email":"efetkevich@gmail.com","phone":"6047006997","firstName":"Ekaterina","lastName":"Fetkevich","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"178f9fd791c9b12aa8143a34a7bf106b","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:00:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-02 10:58:25","updated_utc_timestamp":"2026-05-12 14:00:22","created_timestamp":"2025-10-02 10:58:25","updated_timestamp":"2026-05-12 14:00:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 348 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:33:44-05:00","email":"decornea@gmail.com","phone":"6046733470","firstName":"Darius","lastName":"Cornea","orgid":"27656","orgname":"Sony Pictures Imageworks","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"8ad8b032dd9a31735709ebe5b24dfc5f","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:00:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:33:44","updated_utc_timestamp":"2026-05-12 14:00:26","created_timestamp":"2026-05-06 09:33:44","updated_timestamp":"2026-05-12 14:00:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 349 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:33:44-05:00","email":"decornea@gmail.com","phone":"6046733470","firstName":"Darius","lastName":"Cornea","orgid":"27656","orgname":"Sony Pictures Imageworks","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"8ad8b032dd9a31735709ebe5b24dfc5f","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:00:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:33:44","updated_utc_timestamp":"2026-05-12 14:00:26","created_timestamp":"2026-05-06 09:33:44","updated_timestamp":"2026-05-12 14:00:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:00:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a0a9d90df517aafce6761b2fef7","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Tammy","last_name":"Dennett","full_name":"Tammy Dennett","contact_id":"10487","email":"dennett.tammy@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"14 March 2025 VM\r\n27 March 2025 VM\r\n01 April 2025 VM\r\n08 April 2025 VM\r\n10 April 2025 VM\r\n22 April 2025 VM\r\n28 April 2025 VM\r\n04 September 2025 VM\r\nLN / 06 October 2025 VM","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:45-04:00","called_by":"","cancel_date":"2024-04-02","corp_cancel_date":"","paid_thru":"2024-01-31","company_paid_thru":"","the_withdrawal_date":"2024-04-02","the_withdrawal_duration":"2 years and 1 month"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a0a9d90df517aafce6761b2fef7","X-RetellAI-SipTraceId":"call_a0a9d90df517aafce6761b2fef7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778612431117,"end_timestamp":1778612433043,"duration_ms":1926,"transcript":"User: has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"has been forwarded to voice mail. 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Call was not answered, no conversation or official opening, no questions asked, no valid outcome or closing.","Official Opening Gate Accuracy":"0% . No official opening spoken as call was not answered by a human.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations possible.","Skip Logic Accuracy":"100% . No branching or skip logic applied as call was not answered.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . Required phrases not present due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call was not answered and no conversation took place. Official Opening Gate Accuracy is 0% as no official opening was spoken. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching logic was needed. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No due to absence of any required phrases in the voicemail scenario.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9049],"average":9049,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16049997717","direction":"outbound"},"event_timestamp":1778612439524} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 10487 CALL ID: call_a0a9d90df517aafce6761b2fef7 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:00:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0137f45f640764abf718f3233ac","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Juan","last_name":"Lin","full_name":"Juan Lin","contact_id":"10797","email":"emilylin_3@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 17 2025 Survey completed","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:45-04:00","called_by":"","cancel_date":"2024-04-02","corp_cancel_date":"","paid_thru":"2024-01-31","company_paid_thru":"","the_withdrawal_date":"2024-04-02","the_withdrawal_duration":"2 years and 1 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Call was not answered, no conversation or official opening, no questions asked, no closing.","Official Opening Gate Accuracy":"0% . No official opening spoken as call was not answered by human.","Survey Order Integrity Score":"0% . No survey questions asked due to no answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked or answered.","Mandatory Phrase Detection":"No . No phrases detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, resulting in no official opening, no survey questions asked, no closing, and no phrase detection. Therefore, all scores related to call flow, opening accuracy, survey order, skip logic, and phrase compliance are 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9047],"average":9047,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17783852323","direction":"outbound"},"event_timestamp":1778612440038} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 10797 CALL ID: call_0137f45f640764abf718f3233ac EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:06:56-05:00","email":"emilylin_3@hotmail.com","phone":"7783852323","firstName":"Juan","lastName":"Lin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"4a1d7b59d1df64e2629be60a32f36d93","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:00:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:56","updated_utc_timestamp":"2026-05-12 14:00:41","created_timestamp":"2024-10-03 16:06:56","updated_timestamp":"2026-05-12 14:00:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2024-11-22 14:27:46","best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 349 → HTTP 201 {"contacts":[{"cdate":"2024-10-03T16:06:56-05:00","email":"emilylin_3@hotmail.com","phone":"7783852323","firstName":"Juan","lastName":"Lin","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"4a1d7b59d1df64e2629be60a32f36d93","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:00:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:56","updated_utc_timestamp":"2026-05-12 14:00:43","created_timestamp":"2024-10-03 16:06:56","updated_timestamp":"2026-05-12 14:00:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2024-11-22 14:27:46","best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:00:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1c81b2422721aa0f1419469200e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Yi","last_name":"Gu","full_name":"Yi Gu","contact_id":"41849","email":"elaineguyi@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:45-04:00","called_by":"","cancel_date":"2025-07-04","corp_cancel_date":"","paid_thru":"2025-04-30","company_paid_thru":"","the_withdrawal_date":"2025-07-04","the_withdrawal_duration":"10 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1c81b2422721aa0f1419469200e","X-RetellAI-SipTraceId":"call_1c81b2422721aa0f1419469200e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778612430412,"end_timestamp":1778612439254,"duration_ms":8842,"transcript":"Agent: Hello, may I please speak with Yi?\nUser: Your call has been forwarded to a voice mail service that has not been by the customer you are calling. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Yi?","words":[{"word":"Hello, ","start":1.13545458984375,"end":1.462727294921875},{"word":"may ","start":1.462727294921875,"end":1.631818115234375},{"word":"I ","start":1.631818115234375,"end":1.70545458984375},{"word":"please ","start":1.70545458984375,"end":1.916363525390625},{"word":"speak ","start":1.916363525390625,"end":2.117272705078125},{"word":"with 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","words":[{"word":"Your ","start":3.364,"end":3.7640000000000002},{"word":"call ","start":3.7640000000000002,"end":4.004},{"word":"has ","start":4.004,"end":4.244},{"word":"been ","start":4.244,"end":4.404},{"word":"forwarded ","start":4.404,"end":4.724},{"word":"to ","start":4.724,"end":4.964},{"word":"a ","start":4.964,"end":5.124},{"word":"voice ","start":5.124,"end":5.364},{"word":"mail ","start":5.364,"end":5.604},{"word":"service ","start":5.604,"end":5.9239996},{"word":"that ","start":5.9239996,"end":6.244},{"word":"has ","start":6.244,"end":6.404},{"word":"not ","start":6.404,"end":6.564},{"word":"been ","start":6.564,"end":6.724},{"word":"by ","start":7.2339996,"end":7.5539997},{"word":"the ","start":7.5539997,"end":7.7139996},{"word":"customer ","start":7.7139996,"end":8.033999999999999},{"word":"you ","start":8.033999999999999,"end":8.193999999999999},{"word":"are ","start":8.193999999999999,"end":8.274},{"word":"calling. 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Skip Logic Accuracy is 100% since no survey or email was sent, so no branching errors. Verbatim Survey Compliance is 100% because no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were detected due to the call going to voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9004],"average":9004,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17789909818","direction":"outbound"},"event_timestamp":1778612447121} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41849 CALL ID: call_1c81b2422721aa0f1419469200e EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:35-05:00","email":"elaineguyi@hotmail.com","phone":"7789909818","firstName":"Yi","lastName":"Gu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"213f17e437ef3d9fe642fff8167c688c","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:00:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:35","updated_utc_timestamp":"2026-05-12 14:00:48","created_timestamp":"2025-07-17 11:52:35","updated_timestamp":"2026-05-12 14:00:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:00:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ed5a86f477aea55219fcded4350","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Elena","last_name":"Poyuchenko","full_name":"Elena Poyuchenko","contact_id":"40146","email":"elena.poyuchenko@vch.ca","orgname":"Vancouver Coastal Health","member_type":"PRO","bloc_notes_ac":"July 4 2025 vm\r\nLN / 01 October 2025 VM","number_of_passed_courses":"4","extension":"22041","province":"BC","toronto_current_time":"2026-05-12T14:58:45-04:00","called_by":"","cancel_date":"2024-06-04","corp_cancel_date":"","paid_thru":"2024-03-31","company_paid_thru":"","the_withdrawal_date":"2024-06-04","the_withdrawal_duration":"1 year and 11 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:00:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e56d592437e06fc4bdd36625aea","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Jun","last_name":"See","full_name":"Jun See","contact_id":"43773","email":"elizabethsee22@gmail.com","orgname":"BGC Engineering Inc.","member_type":"PRO","bloc_notes_ac":"LN Oct 21 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:45-04:00","called_by":"","cancel_date":"2025-10-01","corp_cancel_date":"","paid_thru":"2025-07-31","company_paid_thru":"","the_withdrawal_date":"2025-10-01","the_withdrawal_duration":"7 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:01:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_463996df6499b0f9b5fe9be5f29","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Evelyn","last_name":"Parker","full_name":"Evelyn Parker","contact_id":"10878","email":"espbooks9@gmail.com","orgname":"ESP Bookkeeping Services","member_type":"PRO","bloc_notes_ac":"Mar 17 2025 vm\r\nMar 26 2025 vm\r\nApril 7 2025 vm\r\nApril 14 2025 vm\r\nApril 23 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:01:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_473b5b77b34b1055a882f0c3dab","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Odessa","last_name":"Strom","full_name":"Odessa Strom","contact_id":"38204","email":"elliott8110@hotmail.com","orgname":"Hiiyeyu Lelum House of Friendship Society","member_type":"PRO","bloc_notes_ac":"June 17 2025 vm\r\nSept 4 2025 She is no longer with the company.","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:45-04:00","called_by":"","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 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Mandatory Phrase Detection is No due to absence of required phrases in the short call.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9056,9750,9748,9749],"average":9575.75,"num_requests":4},"tool_calls":[{"tool_call_id":"550475337940b145","name":"end_call","type":"end_call","start_time_sec":14.891}],"from_number":"+14375242727","to_number":"+12507482242","direction":"outbound"},"event_timestamp":1778612490216} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38204 CALL ID: call_473b5b77b34b1055a882f0c3dab EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:08-05:00","email":"elliott8110@hotmail.com","phone":"2507482242","firstName":"Odessa","lastName":"Strom","orgid":"22204","orgname":"Hiiyeyu Lelum House of Friendship Society","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f87a8eb5c44c0c4e57e6890c7a58a318","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:01:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:08","updated_utc_timestamp":"2026-05-12 14:01:30","created_timestamp":"2025-05-05 11:45:08","updated_timestamp":"2026-05-12 14:01:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38204\/automationEntryCounts"},"id":"38204","organization":"22204"}],"fieldValue":{"contact":"38204","field":"310","value":"The agent called to speak with Odessa but was informed by the receptionist that Odessa was on another call. 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11:45:08","updated_utc_timestamp":"2026-05-12 14:01:30","created_timestamp":"2025-05-05 11:45:08","updated_timestamp":"2026-05-12 14:01:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:45:08-05:00","email":"elliott8110@hotmail.com","phone":"2507482242","firstName":"Odessa","lastName":"Strom","orgid":"22204","orgname":"Hiiyeyu Lelum House of Friendship Society","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f87a8eb5c44c0c4e57e6890c7a58a318","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:01:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:08","updated_utc_timestamp":"2026-05-12 14:01:31","created_timestamp":"2025-05-05 11:45:08","updated_timestamp":"2026-05-12 14:01:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:08-05:00","email":"elliott8110@hotmail.com","phone":"2507482242","firstName":"Odessa","lastName":"Strom","orgid":"22204","orgname":"Hiiyeyu Lelum House of Friendship Society","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f87a8eb5c44c0c4e57e6890c7a58a318","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:01:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:08","updated_utc_timestamp":"2026-05-12 14:01:32","created_timestamp":"2025-05-05 11:45:08","updated_timestamp":"2026-05-12 14:01:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:01:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4f237bb7c9276fe9796f27504c9","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Marie","last_name":"Jacobson","full_name":"Marie Jacobson","contact_id":"33509","email":"fullmoonbookkeeping@gmail.com","orgname":"City of Courtenay","member_type":"PRO","bloc_notes_ac":"30 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:46-04:00","called_by":"","cancel_date":"2025-04-02","corp_cancel_date":"","paid_thru":"2025-01-31","company_paid_thru":"","the_withdrawal_date":"2025-04-02","the_withdrawal_duration":"1 year and 1 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FIELD 348 → HTTP 201 {"contacts":[{"cdate":"2025-04-09T15:55:57-05:00","email":"fullmoonbookkeeping@gmail.com","phone":"2503385971","firstName":"Marie","lastName":"Jacobson","orgid":"10056","orgname":"City of Courtenay","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"327e27553af289cc12b9a96224abc4af","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:01:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-09 15:55:57","updated_utc_timestamp":"2026-05-12 14:01:44","created_timestamp":"2025-04-09 15:55:57","updated_timestamp":"2026-05-12 14:01:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:02:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3f462dccdf695675ff867b769a6","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Denise","last_name":"Fuller","full_name":"Denise 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FIELD 339 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:00:22-06:00","email":"d-fuller@shaw.ca","phone":"","firstName":"Denise","lastName":"Fuller","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"31b1a2e088f5d524f53bfc7c0b6986b0","socialdata_lastcheck":null,"email_local":"","email_domain":"shaw.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:02:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:00:22","updated_utc_timestamp":"2026-05-12 14:02:24","created_timestamp":"2026-01-07 15:00:22","updated_timestamp":"2026-05-12 14:02:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:02:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6a13ab61cdcfa57aeb1ed4db204","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Chandra","last_name":"Beauchamp","full_name":"Chandra Beauchamp","contact_id":"39904","email":"csunbird@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"July 3 2025 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Mandatory Phrase Detection is No because no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9030],"average":9030,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17806678639","direction":"outbound"},"event_timestamp":1778612554209} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 39904 CALL ID: call_6a13ab61cdcfa57aeb1ed4db204 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:13-05:00","email":"csunbird@hotmail.com","phone":"","firstName":"Chandra","lastName":"Beauchamp","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e4b484882c25fff9d6ff0259382a5ccc","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:02:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:13","updated_utc_timestamp":"2026-05-12 14:02:35","created_timestamp":"2025-05-05 11:47:13","updated_timestamp":"2026-05-12 14:02:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:02:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_98c17958fb9a9ef5aef54278575","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Debra","last_name":"Kotsibie","full_name":"Debra 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Verbatim Survey Compliance is 0% due to no survey questions asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:02:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5952e48bb185337acd38153364e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Danielle","last_name":"Gagnon","full_name":"Danielle 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FIELD 77 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:30:45-05:00","email":"danielle.vanstone@gmail.com","phone":"","firstName":"Danielle","lastName":"Gagnon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e03f07a7fdd536af95232fce654c0e57","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:02:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:30:45","updated_utc_timestamp":"2026-05-12 14:02:50","created_timestamp":"2026-05-06 09:30:45","updated_timestamp":"2026-05-12 14:02:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:30:45-05:00","email":"danielle.vanstone@gmail.com","phone":"","firstName":"Danielle","lastName":"Gagnon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e03f07a7fdd536af95232fce654c0e57","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:02:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:30:45","updated_utc_timestamp":"2026-05-12 14:02:51","created_timestamp":"2026-05-06 09:30:45","updated_timestamp":"2026-05-12 14:02:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 339 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:30:45-05:00","email":"danielle.vanstone@gmail.com","phone":"","firstName":"Danielle","lastName":"Gagnon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e03f07a7fdd536af95232fce654c0e57","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:02:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:30:45","updated_utc_timestamp":"2026-05-12 14:02:51","created_timestamp":"2026-05-06 09:30:45","updated_timestamp":"2026-05-12 14:02:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 340 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:30:45-05:00","email":"danielle.vanstone@gmail.com","phone":"","firstName":"Danielle","lastName":"Gagnon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e03f07a7fdd536af95232fce654c0e57","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:02:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:30:45","updated_utc_timestamp":"2026-05-12 14:02:51","created_timestamp":"2026-05-06 09:30:45","updated_timestamp":"2026-05-12 14:02:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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For the sick line, please dial one. For area two, please dial two. For accounts payable, please dial three. For maintenance, please dial four. For shipping office, please dial five. For Julius Hernandez, please dial six. For Maya Ramsden, please dial seven. For Darlene Saabach, please dial eight. For all other inquiries, please dial zero. \nUser: Please enter at least the first three letters of the person's last name. For q, press seven. For z, press nine. For the main menu, press zero. \nUser: I'm sorry. I could not find any names that match your entry. Please try again. Please enter at least the first three letters of the person's last name. For q, press seven. For z, press nine. For the main menu, press zero. \nUser: Thank you for calling Maidwright Meats. For the sick line, please dial one. For area two, please dial two. For accounts payable, please dial three. For maintenance, please dial four. For shipping office, please dial five. For Julius Hernandez, please dial six. 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For maintenance, please dial four. For shipping office, please dial five. For Julius Hernandez, please dial six. For Maya Ramsden, please dial seven. For Darlene Saabach, please dial eight. For all other inquiries, please dial zero. \nUser: Please enter at least the first three letters of the person's last name. For q, press seven. For z, press nine. For the main menu, press zero. \nUser: Thank you for calling Maidwright Meats. For the sick line, please dial one. For area two, please dial two. For accounts payable, please dial three. For maintenance, please dial four. For shipping office, please dial five. For Julius Hernandez, please dial six. For Maya Ramsden, please dial seven. For Darlene Saabach, please dial eight. For all other inquiries, please dial zero. \nUser: Please enter at least the first three letters of the person's last name. For q, press seven. For z, press nine. For the main menu, press zero. \nUser: Thank you for calling Maidwright Meats. For the sick line, please dial one. For area two, please dial two. For accounts payable, please dial three. For maintenance, please dial four. For shipping office, please dial five. For Julius Hernandez, please dial six. For Maya Ramsden, please dial seven. For Darlene Saabach, please dial eight. For all other inquiries, please dial zero. \nUser: Please enter at least the first three letters of the person's last name. For q, press seven. For z, press nine. For the main menu, press zero. \nUser: Thank you for calling Maidwright Meats. For the sick line, please dial one. For area two, please dial two. For accounts payable, please dial three. For maintenance, please dial four. For shipping office, please dial five. For Julius Hernandez, please dial six. For Maya Ramsden, please dial seven. For Darlene Saabach, please dial eight. For all other inquiries, please dial zero. \nUser: Please enter at least the first three letters of the person's last name. For q, press seven. 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call was an outbound attempt to reach a contact at Maidwright Meats, but the automated phone system did not provide access to a human representative despite multiple attempts to navigate the menu and enter a last name. The call ended after reaching the maximum duration without connecting to a person.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"03","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 12 call reached automated system at Maidwright Meats, no human contact made","Other-member-benefit":"","call_summary_title":"No Human Contact - Automated System Only","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70% . Official opening was not delivered as no human was reached (-20%), no survey questions asked (-25%), but a valid outcome was assigned (+5%) and no closing spoken (+0%).","Official Opening Gate Accuracy":"0% . No official opening was spoken as no human was reached and only automated system was encountered.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching logic was applicable as no survey or renewal email was sent.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not detected as no human interaction occurred.","Debug Analytical Variables":"The call did not reach a human, so the official opening was not delivered, resulting in a 20% deduction. No survey questions were asked, deducting 25% more. A valid outcome code was assigned (+5%), but no approved closing was spoken. The official opening gate accuracy is 0% because the opening phrase was never spoken after identity confirmation. Survey order integrity is 100% by default as no questions were asked. Skip logic accuracy is 100% as no branching was needed. Verbatim survey compliance is 0% due to no questions asked. Mandatory phrase detection is No because no required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:12:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c7c743f1f3e6bbb81a403ae80bf","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Dustin","last_name":"Yong","full_name":"Dustin Yong","contact_id":"31007","email":"dustinyong@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"30 May 2025 Number disconnected\n2026 May 12 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:45-04:00","called_by":"","cancel_date":"2025-03-04","corp_cancel_date":"","paid_thru":"2024-12-31","company_paid_thru":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c7c743f1f3e6bbb81a403ae80bf","X-RetellAI-SipTraceId":"call_c7c743f1f3e6bbb81a403ae80bf","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778613135461,"end_timestamp":1778613137841,"duration_ms":2380,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. 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Call was not answered, no conversation or official opening, no questions asked, no valid outcome or closing.","Official Opening Gate Accuracy":"0% . No official opening spoken as call was not answered by human.","Survey Order Integrity Score":"0% . No survey questions asked due to no answer.","Skip Logic Accuracy":"100% . No branching errors as no call flow occurred.","Verbatim Survey Compliance":"0% . No survey questions asked, so no compliance.","Mandatory Phrase Detection":"0% . No phrases detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went to voicemail, so no official opening or survey questions were asked, resulting in 0% scores for call flow completion, official opening accuracy, survey order integrity, verbatim survey compliance, and mandatory phrase detection. Skip logic accuracy is 100% as no branching occurred. The call disposition code is 06 indicating voicemail was reached without leaving a message.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9019],"average":9019,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17786881098","direction":"outbound"},"event_timestamp":1778613143102} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 31007 CALL ID: call_c7c743f1f3e6bbb81a403ae80bf EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:12:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9e9819f02553eddde52b1ea422e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Darius","last_name":"Cornea","full_name":"Darius Cornea","contact_id":"49458","email":"decornea@gmail.com","orgname":"Sony Pictures Imageworks","member_type":"PRO","bloc_notes_ac":"2026-05-12 Dial no answer, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:12:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_291cf2b5962cc812cbee94baca8","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Evelyn","last_name":"Parker","full_name":"Evelyn Parker","contact_id":"10878","email":"espbooks9@gmail.com","orgname":"ESP Bookkeeping Services","member_type":"PRO","bloc_notes_ac":"Mar 17 2025 vm\r\nMar 26 2025 vm\r\nApril 7 2025 vm\r\nApril 14 2025 vm\r\nApril 23 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 vm\n2026 May 12 call reached voicemail, no contact 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Skip Logic Accuracy is 100% since no branching decisions were made. Verbatim Survey Compliance is 100% due to no survey questions asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:12:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_000067dae675a29380ddc5b49a4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Elena","last_name":"Poyuchenko","full_name":"Elena Poyuchenko","contact_id":"40146","email":"elena.poyuchenko@vch.ca","orgname":"Vancouver Coastal Health","member_type":"PRO","bloc_notes_ac":"July 4 2025 vm\r\nLN / 01 October 2025 VM\n2026 May 12 call reached voicemail for Elena Poyachenko at Vancouver General 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:12:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3fdc895d3dfb21d25309f9aa777","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Debra-May","last_name":"Bond","full_name":"Debra-May Bond","contact_id":"39539","email":"debra.bond@shaw.ca","orgname":"Cedar Grove Baptist Church","member_type":"PRO","bloc_notes_ac":"June 26 2025 vm\r\n24 September 2025 VM\n2026 May 12 call reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:12:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b7ef1e17455fae7e24e4265fdb1","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Yi","last_name":"Gu","full_name":"Yi Gu","contact_id":"41849","email":"elaineguyi@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm\n2026 May 12 call reached voicemail, no contact 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Mandatory Phrase Detection is No because none of the required phrases were present in the voicemail interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9033],"average":9033,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17789909818","direction":"outbound"},"event_timestamp":1778613165959} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41849 CALL ID: call_b7ef1e17455fae7e24e4265fdb1 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-07-17T11:52:35-05:00","email":"elaineguyi@hotmail.com","phone":"7789909818","firstName":"Yi","lastName":"Gu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"213f17e437ef3d9fe642fff8167c688c","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:12:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:35","updated_utc_timestamp":"2026-05-12 14:12:46","created_timestamp":"2025-07-17 11:52:35","updated_timestamp":"2026-05-12 14:12:46","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-07-17T11:52:35-05:00","email":"elaineguyi@hotmail.com","phone":"7789909818","firstName":"Yi","lastName":"Gu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"213f17e437ef3d9fe642fff8167c688c","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:12:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:35","updated_utc_timestamp":"2026-05-12 14:12:46","created_timestamp":"2025-07-17 11:52:35","updated_timestamp":"2026-05-12 14:12:46","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:12:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bb4fa92a5c9e9c28f4008632c24","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Diane","last_name":"Worswick","full_name":"Diane Worswick","contact_id":"40144","email":"diane.worswick@gmail.com","orgname":"NW Electrical Solutions Ltd","member_type":"PRO","bloc_notes_ac":"July 4 2025 vm\r\nLN / 01 October 2025 Wrong number\n2026 May 12 call reached Diane but disconnected quickly, likely 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:45-05:00","email":"diane.worswick@gmail.com","phone":"2506139950","firstName":"Diane","lastName":"Worswick","orgid":"22768","orgname":"NW Electrical Solutions Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"afc22e63dc852cdf57bfeb72e9edbfae","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:12:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:45","updated_utc_timestamp":"2026-05-12 14:12:55","created_timestamp":"2025-05-05 11:47:45","updated_timestamp":"2026-05-12 14:12:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 2 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:45-05:00","email":"diane.worswick@gmail.com","phone":"2506139950","firstName":"Diane","lastName":"Worswick","orgid":"22768","orgname":"NW Electrical Solutions Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"afc22e63dc852cdf57bfeb72e9edbfae","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:12:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:45","updated_utc_timestamp":"2026-05-12 14:12:56","created_timestamp":"2025-05-05 11:47:45","updated_timestamp":"2026-05-12 14:12:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:13:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_11dffe809120f0d0a294c99267a","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Jun","last_name":"See","full_name":"Jun See","contact_id":"43773","email":"elizabethsee22@gmail.com","orgname":"BGC Engineering Inc.","member_type":"PRO","bloc_notes_ac":"LN Oct 21 2025 vm\n2026 May 12 call reached voicemail, no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:13:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d29ff496a846f6255dd717c9e57","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Tammy","last_name":"Dennett","full_name":"Tammy Dennett","contact_id":"10487","email":"dennett.tammy@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"14 March 2025 VM\r\n27 March 2025 VM\r\n01 April 2025 VM\r\n08 April 2025 VM\r\n10 April 2025 VM\r\n22 April 2025 VM\r\n28 April 2025 VM\r\n04 September 2025 VM\r\nLN / 06 October 2025 VM\n2026 May 12 call reached voicemail, no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:13:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_896b3c648eefde4b9a2081c79f4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Delia","last_name":"Wong","full_name":"Delia Wong","contact_id":"43410","email":"deliawong2312@gmail.com","orgname":"Tojeto Enterprise Ltd.","member_type":"PRO","bloc_notes_ac":"LN Sept 30 2025 vm\n2026 May 12 call reached voicemail, no contact 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It's Delia. Sorry, I've missed your call. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Delia?","words":[{"word":"Hello, ","start":1.153272705078125,"end":1.50145458984375},{"word":"may ","start":1.50145458984375,"end":1.627818115234375},{"word":"I ","start":1.627818115234375,"end":1.702363525390625},{"word":"please ","start":1.702363525390625,"end":1.892363525390625},{"word":"speak ","start":1.892363525390625,"end":2.07145458984375},{"word":"with ","start":2.07145458984375,"end":2.197818115234375},{"word":"Delia?","start":2.197818115234375,"end":2.7469091796875}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. It's Delia. Sorry, I've missed your call. ","words":[{"word":"Hi. ","start":3.2819999999999996,"end":3.602},{"word":"It's ","start":3.602,"end":3.8419999999999996},{"word":"Delia. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:14:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e7f4ece90399838f0a5e389e698","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Juan","last_name":"Lin","full_name":"Juan Lin","contact_id":"10797","email":"emilylin_3@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 17 2025 Survey completed\n2026 May 12 call reached voicemail, no contact 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Have a good day and ","words":[{"word":"Thank ","start":64.94054541015625,"end":65.18327270507812},{"word":"you ","start":65.18327270507812,"end":65.29963647460937},{"word":"for ","start":65.29963647460937,"end":65.426},{"word":"speaking ","start":65.426,"end":65.71054541015624},{"word":"with ","start":65.71054541015624,"end":65.85872729492188},{"word":"me ","start":65.85872729492188,"end":65.96418188476562},{"word":"today. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:14:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f0d23fbc1631d79370b0c81bdad","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Diana","last_name":"Tuturas","full_name":"Diana Tuturas","contact_id":"33507","email":"diatutu@shaw.ca","orgname":"BACI","member_type":"PRO","bloc_notes_ac":"16 April 2025 Number not in service\n2026-05-12 invalid phone destination, phone: 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Oh, yes. \nAgent: Thank you, Diana. Perfect, now let’s begin with the first question. What was the \nUser: Yes. \nAgent: initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?\nUser: Four. \nAgent: Thank you. So, you chose gaining payroll designation.\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Three. \nAgent: Thank you for your feedback.\n\nNow, for statistical purposes only, could you please tell us your age range? Is it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: I'm fifty nine. \nAgent: Thank you. I’ll record your age range as 46 to 60.\n\nWe’d love to see \nUser: Okay. \nAgent: you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. 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","words":[{"word":"Oh, ","start":19.157001,"end":19.477},{"word":"yes. ","start":19.477,"end":19.557000000000002}]},{"role":"agent","content":"Thank you, Diana. Perfect, now let’s begin with the first question. What was the ","words":[{"word":"Thank ","start":21.283636474609374,"end":21.548181884765626},{"word":"you, ","start":21.548181884765626,"end":21.716363525390626},{"word":"Diana.","start":21.716363525390626,"end":22.1809091796875},{"word":" Perfect, ","start":22.2046591796875,"end":22.531931884765626},{"word":"now ","start":22.531931884765626,"end":22.690113525390625},{"word":"let’s ","start":22.690113525390625,"end":22.880113525390627},{"word":"begin ","start":22.880113525390627,"end":23.091022705078124},{"word":"with ","start":23.091022705078124,"end":23.207386474609375},{"word":"the ","start":23.207386474609375,"end":23.301931884765626},{"word":"first ","start":23.301931884765626,"end":23.52375},{"word":"question. 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So, you chose gaining payroll designation.\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":52.008636474609375,"end":52.283181884765625},{"word":"you. 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","words":[{"word":"Three. ","start":65.397,"end":65.637}]},{"role":"agent","content":"Thank you for your feedback.\n\nNow, for statistical purposes only, could you please tell us your age range? Is it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":67.05763647460938,"end":67.27854541015626},{"word":"you ","start":67.27854541015626,"end":67.3849091796875},{"word":"for ","start":67.3849091796875,"end":67.50036352539063},{"word":"your ","start":67.50036352539063,"end":67.62763647460937},{"word":"feedback.","start":67.62763647460937,"end":68.26036352539063},{"word":"\n\nNow, ","start":68.27649243164062,"end":68.508310546875},{"word":"for ","start":68.508310546875,"end":68.67740161132812},{"word":"statistical ","start":68.67740161132812,"end":69.21558325195312},{"word":"purposes ","start":69.21558325195312,"end":69.6592197265625},{"word":"only, ","start":69.6592197265625,"end":69.92285595703125},{"word":"could ","start":69.92285595703125,"end":70.09194702148437},{"word":"you ","start":70.09194702148437,"end":70.19740161132812},{"word":"please ","start":70.19740161132812,"end":70.45012890625},{"word":"tell ","start":70.45012890625,"end":70.65103784179688},{"word":"us ","start":70.65103784179688,"end":70.74558325195312},{"word":"your ","start":70.74558325195312,"end":70.90376513671875},{"word":"age ","start":70.90376513671875,"end":71.12558325195313},{"word":"range?","start":71.12558325195313,"end":71.64285595703124},{"word":" Is ","start":71.68506811523437,"end":71.88597729492187},{"word":"it ","start":71.88597729492187,"end":71.97052270507812},{"word":"18 ","start":71.97052270507812,"end":72.30779541015625},{"word":"to ","start":72.30779541015625,"end":72.40325},{"word":"30?","start":72.40325,"end":72.9941591796875},{"word":" 31 ","start":73.04835986328125,"end":73.28108715820312},{"word":"to ","start":73.28108715820312,"end":73.38654174804688},{"word":"45? 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I’ll record your age range as 46 to 60.\n\nWe’d love to see ","words":[{"word":"Thank ","start":80.45963647460937,"end":80.7969091796875},{"word":"you.","start":80.7969091796875,"end":81.156},{"word":" I’ll ","start":81.17157568359374,"end":81.37157568359375},{"word":"record ","start":81.37157568359375,"end":81.64612109375},{"word":"your ","start":81.64612109375,"end":81.78339404296875},{"word":"age ","start":81.78339404296875,"end":81.94157568359375},{"word":"range ","start":81.94157568359375,"end":82.19521215820312},{"word":"as ","start":82.19521215820312,"end":82.32157568359375},{"word":"46 ","start":82.32157568359375,"end":82.57521215820313},{"word":"to ","start":82.57521215820313,"end":82.817939453125},{"word":"60.\n","start":82.817939453125,"end":82.93339404296874},{"word":"\nWe’d ","start":82.93339404296874,"end":83.61975756835938},{"word":"love ","start":83.61975756835938,"end":83.88339404296875},{"word":"to ","start":83.88339404296875,"end":84.10521215820313},{"word":"see ","start":84.10521215820313,"end":84.20066674804687}],"metadata":{"response_id":5}},{"role":"user","content":"Okay. 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Quick question: can you please tell us in one sentence why you no longer wish to be a member?","words":[{"word":"Thank ","start":111.78154541015626,"end":112.00336352539063},{"word":"you ","start":112.00336352539063,"end":112.10881811523437},{"word":"for ","start":112.10881811523437,"end":112.22427270507812},{"word":"letting ","start":112.22427270507812,"end":112.457},{"word":"me ","start":112.457,"end":112.55154541015625},{"word":"know. 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","words":[{"word":"Well, ","start":121.347,"end":121.907},{"word":"I ","start":121.907,"end":122.147},{"word":"I'm ","start":123.027,"end":123.427},{"word":"not ","start":123.427,"end":123.667},{"word":"in ","start":124.277,"end":124.517},{"word":"payroll ","start":124.517,"end":124.837},{"word":"anymore. ","start":124.837,"end":125.237}]},{"role":"user","content":"so I switched careers. ","words":[{"word":"so ","start":126.277,"end":126.517},{"word":"I ","start":126.517,"end":126.756996},{"word":"switched ","start":126.756996,"end":126.997},{"word":"careers. ","start":126.997,"end":127.396995}]},{"role":"user","content":"So that's why ","words":[{"word":"So ","start":128.46699999999998,"end":128.78699999999998},{"word":"that's ","start":128.78699999999998,"end":129.107},{"word":"why ","start":129.107,"end":129.26699}]},{"role":"agent","content":"Thank you for sharing that with me, I appreciate your honesty.\n\nThank you for speaking with me today. Have a good day and goodbye.","words":[{"word":"Thank ","start":131.4636364746094,"end":131.70636352539063},{"word":"you ","start":131.70636352539063,"end":131.82272729492186},{"word":"for ","start":131.82272729492186,"end":131.9490908203125},{"word":"sharing ","start":131.9490908203125,"end":132.23454541015624},{"word":"that ","start":132.23454541015624,"end":132.39272729492188},{"word":"with ","start":132.39272729492188,"end":132.58272729492188},{"word":"me, ","start":132.58272729492188,"end":132.72},{"word":"I ","start":132.72,"end":132.79363647460937},{"word":"appreciate ","start":132.79363647460937,"end":133.22636352539064},{"word":"your ","start":133.22636352539064,"end":133.36363647460936},{"word":"honesty.","start":133.36363647460936,"end":134.05},{"word":"\n\nThank ","start":134.10344311523437,"end":134.29344311523437},{"word":"you ","start":134.29344311523437,"end":134.40980688476563},{"word":"for ","start":134.40980688476563,"end":134.56798852539063},{"word":"speaking ","start":134.56798852539063,"end":134.93798852539064},{"word":"with ","start":134.93798852539064,"end":135.11707958984374},{"word":"me ","start":135.11707958984374,"end":135.24344311523438},{"word":"today. 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","start":0.34700000000000003,"end":0.7469999700000001}]},{"role":"agent","content":"Hello, may I please speak with Diana?","words":[{"word":"Hello, ","start":1.21245458984375,"end":1.560636474609375},{"word":"may ","start":1.560636474609375,"end":1.6979091796875},{"word":"I ","start":1.6979091796875,"end":1.77154541015625},{"word":"please ","start":1.77154541015625,"end":1.983363525390625},{"word":"speak ","start":1.983363525390625,"end":2.173363525390625},{"word":"with ","start":2.173363525390625,"end":2.310636474609375},{"word":"Diana?","start":2.310636474609375,"end":2.879727294921875}],"metadata":{"response_id":0}},{"role":"user","content":"Dana speaking. ","words":[{"word":"Dana ","start":3.717,"end":4.0369998},{"word":"speaking. ","start":4.0369998,"end":4.277}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hi.","start":5.726363525390625,"end":6.2009091796875},{"word":"My ","start":6.251526611328125,"end":6.37879931640625},{"word":"name ","start":6.37879931640625,"end":6.53698095703125},{"word":"is ","start":6.53698095703125,"end":6.6533447265625},{"word":"Ellen, ","start":6.6533447265625,"end":6.990617431640625},{"word":"and ","start":6.990617431640625,"end":7.13879931640625},{"word":"I’m ","start":7.13879931640625,"end":7.276072021484375},{"word":"calling ","start":7.276072021484375,"end":7.6133447265625},{"word":"on ","start":7.6133447265625,"end":7.729708251953125},{"word":"behalf ","start":7.729708251953125,"end":8.06698095703125},{"word":"of ","start":8.06698095703125,"end":8.151526611328125},{"word":"the ","start":8.151526611328125,"end":8.24698095703125},{"word":"National ","start":8.24698095703125,"end":8.595162841796874},{"word":"Payroll ","start":8.595162841796874,"end":8.9433447265625},{"word":"Institute, ","start":8.9433447265625,"end":9.470617431640624},{"word":"NPI. 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","words":[{"word":"Oh, ","start":19.157001,"end":19.477},{"word":"yes. ","start":19.477,"end":19.557000000000002}]},{"role":"agent","content":"Thank you, Diana. Perfect, now let’s begin with the first question. What was the ","words":[{"word":"Thank ","start":21.283636474609374,"end":21.548181884765626},{"word":"you, ","start":21.548181884765626,"end":21.716363525390626},{"word":"Diana.","start":21.716363525390626,"end":22.1809091796875},{"word":" Perfect, ","start":22.2046591796875,"end":22.531931884765626},{"word":"now ","start":22.531931884765626,"end":22.690113525390625},{"word":"let’s ","start":22.690113525390625,"end":22.880113525390627},{"word":"begin ","start":22.880113525390627,"end":23.091022705078124},{"word":"with ","start":23.091022705078124,"end":23.207386474609375},{"word":"the ","start":23.207386474609375,"end":23.301931884765626},{"word":"first ","start":23.301931884765626,"end":23.52375},{"word":"question. 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So, you chose gaining payroll designation.\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":52.008636474609375,"end":52.283181884765625},{"word":"you. 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","words":[{"word":"Three. ","start":65.397,"end":65.637}]},{"role":"agent","content":"Thank you for your feedback.\n\nNow, for statistical purposes only, could you please tell us your age range? Is it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":67.05763647460938,"end":67.27854541015626},{"word":"you ","start":67.27854541015626,"end":67.3849091796875},{"word":"for ","start":67.3849091796875,"end":67.50036352539063},{"word":"your ","start":67.50036352539063,"end":67.62763647460937},{"word":"feedback.","start":67.62763647460937,"end":68.26036352539063},{"word":"\n\nNow, ","start":68.27649243164062,"end":68.508310546875},{"word":"for ","start":68.508310546875,"end":68.67740161132812},{"word":"statistical ","start":68.67740161132812,"end":69.21558325195312},{"word":"purposes ","start":69.21558325195312,"end":69.6592197265625},{"word":"only, ","start":69.6592197265625,"end":69.92285595703125},{"word":"could ","start":69.92285595703125,"end":70.09194702148437},{"word":"you ","start":70.09194702148437,"end":70.19740161132812},{"word":"please ","start":70.19740161132812,"end":70.45012890625},{"word":"tell ","start":70.45012890625,"end":70.65103784179688},{"word":"us ","start":70.65103784179688,"end":70.74558325195312},{"word":"your ","start":70.74558325195312,"end":70.90376513671875},{"word":"age ","start":70.90376513671875,"end":71.12558325195313},{"word":"range?","start":71.12558325195313,"end":71.64285595703124},{"word":" Is ","start":71.68506811523437,"end":71.88597729492187},{"word":"it ","start":71.88597729492187,"end":71.97052270507812},{"word":"18 ","start":71.97052270507812,"end":72.30779541015625},{"word":"to ","start":72.30779541015625,"end":72.40325},{"word":"30?","start":72.40325,"end":72.9941591796875},{"word":" 31 ","start":73.04835986328125,"end":73.28108715820312},{"word":"to ","start":73.28108715820312,"end":73.38654174804688},{"word":"45? 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I’ll record your age range as 46 to 60.\n\nWe’d love to see ","words":[{"word":"Thank ","start":80.45963647460937,"end":80.7969091796875},{"word":"you.","start":80.7969091796875,"end":81.156},{"word":" I’ll ","start":81.17157568359374,"end":81.37157568359375},{"word":"record ","start":81.37157568359375,"end":81.64612109375},{"word":"your ","start":81.64612109375,"end":81.78339404296875},{"word":"age ","start":81.78339404296875,"end":81.94157568359375},{"word":"range ","start":81.94157568359375,"end":82.19521215820312},{"word":"as ","start":82.19521215820312,"end":82.32157568359375},{"word":"46 ","start":82.32157568359375,"end":82.57521215820313},{"word":"to ","start":82.57521215820313,"end":82.817939453125},{"word":"60.\n","start":82.817939453125,"end":82.93339404296874},{"word":"\nWe’d ","start":82.93339404296874,"end":83.61975756835938},{"word":"love ","start":83.61975756835938,"end":83.88339404296875},{"word":"to ","start":83.88339404296875,"end":84.10521215820313},{"word":"see ","start":84.10521215820313,"end":84.20066674804687}],"metadata":{"response_id":5}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":84.277,"end":84.677}]},{"role":"agent","content":"you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?","words":[{"word":"you ","start":84.20066674804687,"end":84.35884838867187},{"word":"gain ","start":84.35884838867187,"end":84.48521215820313},{"word":"your ","start":84.48521215820313,"end":84.67521215820312},{"word":"designation ","start":84.67521215820312,"end":84.80157568359375},{"word":"back ","start":84.80157568359375,"end":85.34066674804687},{"word":"and ","start":85.34066674804687,"end":85.60430297851562},{"word":"continue ","start":85.60430297851562,"end":85.75157568359376},{"word":"benefiting ","start":85.75157568359376,"end":86.17430297851563},{"word":"from ","start":86.17430297851563,"end":86.627939453125},{"word":"our ","start":86.627939453125,"end":86.85975756835937},{"word":"services.","start":86.85975756835937,"end":87.04975756835937},{"word":" As ","start":87.88452661132813,"end":88.0963447265625},{"word":"a ","start":88.0963447265625,"end":88.16998095703126},{"word":"member, ","start":88.16998095703126,"end":88.54998095703125},{"word":"you ","start":88.54998095703125,"end":88.68725390625},{"word":"get ","start":88.68725390625,"end":88.89816284179688},{"word":"unlimited ","start":88.89816284179688,"end":89.36270825195312},{"word":"help ","start":89.36270825195312,"end":89.6263447265625},{"word":"with ","start":89.6263447265625,"end":89.84816284179688},{"word":"complex ","start":89.84816284179688,"end":90.34452661132812},{"word":"payroll ","start":90.34452661132812,"end":90.80816284179687},{"word":"issues, ","start":90.80816284179687,"end":91.66361743164063},{"word":"constant ","start":91.66361743164063,"end":92.1063447265625},{"word":"updates ","start":92.1063447265625,"end":92.50816284179687},{"word":"on ","start":92.50816284179687,"end":92.61361743164062},{"word":"changes ","start":92.61361743164062,"end":92.96179931640626},{"word":"in ","start":92.96179931640626,"end":93.07816284179688},{"word":"payroll, ","start":93.07816284179688,"end":93.54179931640626},{"word":"preferred ","start":93.54179931640626,"end":93.91179931640625},{"word":"member ","start":93.91179931640625,"end":94.1863447265625},{"word":"rates ","start":94.1863447265625,"end":94.45998095703125},{"word":"for ","start":94.45998095703125,"end":94.60816284179687},{"word":"professional ","start":94.60816284179687,"end":95.125435546875},{"word":"development ","start":95.125435546875,"end":95.59998095703125},{"word":"seminars, ","start":95.59998095703125,"end":96.58179931640625},{"word":"networking ","start":96.58179931640625,"end":97.09907202148437},{"word":"with ","start":97.09907202148437,"end":97.4263447265625},{"word":"other ","start":97.4263447265625,"end":97.74270825195312},{"word":"payroll ","start":97.74270825195312,"end":98.0063447265625},{"word":"professionals ","start":98.0063447265625,"end":98.11179931640625},{"word":"locally ","start":98.11179931640625,"end":98.63998095703126},{"word":"and ","start":98.63998095703126,"end":99.00907202148437},{"word":"across ","start":99.00907202148437,"end":99.11452661132813},{"word":"Canada, ","start":99.11452661132813,"end":99.45270825195313},{"word":"support ","start":99.45270825195313,"end":100.14907202148437},{"word":"with ","start":100.14907202148437,"end":100.51816284179688},{"word":"recruiting ","start":100.51816284179688,"end":100.6763447265625},{"word":"payroll ","start":100.6763447265625,"end":101.13089013671875},{"word":"professionals, ","start":101.13089013671875,"end":101.51089013671876},{"word":"and ","start":101.51089013671876,"end":102.45998095703125},{"word":"discounts ","start":102.45998095703125,"end":102.66089013671875},{"word":"in ","start":102.66089013671875,"end":103.125435546875},{"word":"many ","start":103.125435546875,"end":103.21998095703125},{"word":"retail ","start":103.21998095703125,"end":103.44179931640625},{"word":"stores ","start":103.44179931640625,"end":103.78998095703125},{"word":"and ","start":103.78998095703125,"end":104.20179931640625},{"word":"services ","start":104.20179931640625,"end":104.39179931640625},{"word":"using ","start":104.39179931640625,"end":105.01452661132812},{"word":"MembersPerks. 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Quick question: can you please tell us in one sentence why you no longer wish to be a member?","words":[{"word":"Thank ","start":111.78154541015626,"end":112.00336352539063},{"word":"you ","start":112.00336352539063,"end":112.10881811523437},{"word":"for ","start":112.10881811523437,"end":112.22427270507812},{"word":"letting ","start":112.22427270507812,"end":112.457},{"word":"me ","start":112.457,"end":112.55154541015625},{"word":"know. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:17:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a4d2c9a8278e8bff8f7d95137df","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Marie","last_name":"Jacobson","full_name":"Marie Jacobson","contact_id":"33509","email":"fullmoonbookkeeping@gmail.com","orgname":"City of Courtenay","member_type":"PRO","bloc_notes_ac":"30 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 May 12 call reached 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:32:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5b1bc4b655a0433e903ca910589","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Hongju","last_name":"He","full_name":"Hongju He","contact_id":"39780","email":"andyhhj2017@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"June 30 2025 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:01-05:00","email":"andyhhj2017@gmail.com","phone":"","firstName":"Hongju","lastName":"He","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"09495e77e7c7213d3467475d537759d6","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:32:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:01","updated_utc_timestamp":"2026-05-12 14:32:39","created_timestamp":"2025-05-05 11:47:01","updated_timestamp":"2026-05-12 14:32:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:01-05:00","email":"andyhhj2017@gmail.com","phone":"","firstName":"Hongju","lastName":"He","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"09495e77e7c7213d3467475d537759d6","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T14:32:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:01","updated_utc_timestamp":"2026-05-12 14:32:40","created_timestamp":"2025-05-05 11:47:01","updated_timestamp":"2026-05-12 14:32:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 15:32:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4fa6fdf168831c63f10b01931d6","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":41,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Anissa","last_name":"Mah","full_name":"Anissa 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Call was not answered, no conversation or valid finish state reached.","Official Opening Gate Accuracy":"0% . No opening spoken as call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions asked due to no answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked, so no compliance.","Mandatory Phrase Detection":"No . No phrases could be detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went to voicemail immediately, so no official opening, survey questions, or closing phrases were delivered. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:02:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_42bd883f70b05229223db7ec39d","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":42,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Betty","last_name":"Chan","full_name":"Betty Chan","contact_id":"39427","email":"bettywhchan@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"June 25 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:29-04:00","called_by":"","cancel_date":"2024-04-02","corp_cancel_date":"","paid_thru":"2024-01-31","company_paid_thru":"","the_withdrawal_date":"2024-04-02","the_withdrawal_duration":"2 years and 1 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:46:34-05:00","email":"bettywhchan@gmail.com","phone":"","firstName":"Betty","lastName":"Chan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e792d5cea3dd44f242e90575dbbd3496","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:34","updated_utc_timestamp":"2026-05-12 15:02:18","created_timestamp":"2025-05-05 11:46:34","updated_timestamp":"2026-05-12 15:02:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:46:34-05:00","email":"bettywhchan@gmail.com","phone":"","firstName":"Betty","lastName":"Chan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e792d5cea3dd44f242e90575dbbd3496","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:34","updated_utc_timestamp":"2026-05-12 15:02:18","created_timestamp":"2025-05-05 11:46:34","updated_timestamp":"2026-05-12 15:02:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:46:34-05:00","email":"bettywhchan@gmail.com","phone":"","firstName":"Betty","lastName":"Chan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e792d5cea3dd44f242e90575dbbd3496","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:34","updated_utc_timestamp":"2026-05-12 15:02:19","created_timestamp":"2025-05-05 11:46:34","updated_timestamp":"2026-05-12 15:02:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:02:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fc8f33cecbd3cd67191afabcc81","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":42,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Darla","last_name":"MacKinnon","full_name":"Darla MacKinnon","contact_id":"38947","email":"darlamacks@yahoo.com","orgname":"","member_type":"PRO","bloc_notes_ac":"June 23 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:38:30-04:00","called_by":"","cancel_date":"2026-05-02","corp_cancel_date":"","paid_thru":"2026-02-28","company_paid_thru":"","the_withdrawal_date":"2026-05-02","the_withdrawal_duration":"10 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Mandatory Phrase Detection: Non-compliant (No) because required phrases were not spoken.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9016],"average":9016,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17782400641","direction":"outbound"},"event_timestamp":1778616147166} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38947 CALL ID: call_fc8f33cecbd3cd67191afabcc81 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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call reached voicemail; message indicated call was forwarded to voicemail and no human was reached.","cdate":"2026-05-12T15:02:27-05:00","udate":"2026-05-12T15:02:27-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172781\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172781\/field"},"owner":"38947","id":"1172781"}} FIELD 311 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:59-05:00","email":"darlamacks@yahoo.com","phone":"","firstName":"Darla","lastName":"MacKinnon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"53940e578fc5dc4aa67885373374bfd2","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:59-05:00","email":"darlamacks@yahoo.com","phone":"","firstName":"Darla","lastName":"MacKinnon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"53940e578fc5dc4aa67885373374bfd2","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:59","updated_utc_timestamp":"2026-05-12 15:02:28","created_timestamp":"2025-05-05 11:45:59","updated_timestamp":"2026-05-12 15:02:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:59-05:00","email":"darlamacks@yahoo.com","phone":"","firstName":"Darla","lastName":"MacKinnon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"53940e578fc5dc4aa67885373374bfd2","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:59","updated_utc_timestamp":"2026-05-12 15:02:28","created_timestamp":"2025-05-05 11:45:59","updated_timestamp":"2026-05-12 15:02:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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Official opening not fully delivered and call terminated early (-20%); valid outcome assigned (+5%); approved closing not spoken (no change).","Official Opening Gate Accuracy":"0%. Opening not completed after identity confirmation; call ended at gate/voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked.","Skip Logic Accuracy":"0%. No branching occurred due to voicemail.","Verbatim Survey Compliance":"0%. No survey wording used.","Mandatory Phrase Detection":"0%. Required phrases were not spoken. 0% . Call went to voicemail before any phrases could be delivered.","Debug Analytical Variables":"Call ended in voicemail (int_code 06). Agent began greeting but no identity confirmation, survey, or closing occurred. Call Flow Completion reduced for missing official opening and questions; Official Opening Gate Accuracy is zero because opening was not completed after identity confirmation; Survey Order Integrity, Skip Logic, and Verbatim Compliance are zero because no survey interaction occurred; Mandatory Phrase Detection is zero for the same reason.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"","LN PRO Withdrawal Duration Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[9005],"average":9005,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16047260202","direction":"outbound"},"event_timestamp":1778616156423} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 46900 CALL ID: call_e6d73dd8312821d34c160a86d60 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:00:01-06:00","email":"conniewu96@hotmail.com","phone":"","firstName":"Connie","lastName":"Wu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"b31f1047e21457c9faf02f8358b11506","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:00:01","updated_utc_timestamp":"2026-05-12 15:02:37","created_timestamp":"2026-01-07 15:00:01","updated_timestamp":"2026-05-12 15:02:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:00:01-06:00","email":"conniewu96@hotmail.com","phone":"","firstName":"Connie","lastName":"Wu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"b31f1047e21457c9faf02f8358b11506","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:00:01","updated_utc_timestamp":"2026-05-12 15:02:38","created_timestamp":"2026-01-07 15:00:01","updated_timestamp":"2026-05-12 15:02:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:00:01-06:00","email":"conniewu96@hotmail.com","phone":"","firstName":"Connie","lastName":"Wu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"b31f1047e21457c9faf02f8358b11506","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:00:01","updated_utc_timestamp":"2026-05-12 15:02:38","created_timestamp":"2026-01-07 15:00:01","updated_timestamp":"2026-05-12 15:02:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:00:01-06:00","email":"conniewu96@hotmail.com","phone":"","firstName":"Connie","lastName":"Wu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"b31f1047e21457c9faf02f8358b11506","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:00:01","updated_utc_timestamp":"2026-05-12 15:02:39","created_timestamp":"2026-01-07 15:00:01","updated_timestamp":"2026-05-12 15:02:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/automationEntryCounts"},"id":"46900","organization":null}],"fieldValue":{"contact":"46900","field":"43","value":"Voicemail reached; no information collected","cdate":"2026-05-12T15:02:39-05:00","udate":"2026-05-12T15:02:39-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172806\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172806\/field"},"owner":"46900","id":"1172806"}} FIELD 328 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:00:01-06:00","email":"conniewu96@hotmail.com","phone":"","firstName":"Connie","lastName":"Wu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"b31f1047e21457c9faf02f8358b11506","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:00:01","updated_utc_timestamp":"2026-05-12 15:02:39","created_timestamp":"2026-01-07 15:00:01","updated_timestamp":"2026-05-12 15:02:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/46900\/automationEntryCounts"},"id":"46900","organization":null}],"fieldValue":{"contact":"46900","field":"328","value":"Voicemail reached; no reason provided","cdate":"2026-05-12T15:02:39-05:00","udate":"2026-05-12T15:02:39-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172808\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172808\/field"},"owner":"46900","id":"1172808"}} FIELD 68 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:00:01-06:00","email":"conniewu96@hotmail.com","phone":"","firstName":"Connie","lastName":"Wu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"b31f1047e21457c9faf02f8358b11506","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:02:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:00:01","updated_utc_timestamp":"2026-05-12 15:02:39","created_timestamp":"2026-01-07 15:00:01","updated_timestamp":"2026-05-12 15:02:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:02:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a8bd80d7454b2c7848b7a6516c7","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":42,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Tri Ly","last_name":"","full_name":"Tri Ly ","contact_id":"33427","email":"tri@directobjective.ca","orgname":"Direct Objective Consulting","member_type":"PRO","bloc_notes_ac":"2026 Feb 23 - Contact busy, callback scheduled for 2024-06-13 15:30\n2026 Feb 23 contact busy, callback scheduled for 2024-06-13 15:00\n2026 Feb 23 - Contact busy, callback scheduled for 12:48\n2026 Feb 23 - Contact clarified membership is active, answered survey questions.\n2026 Feb 23 contact clarified membership not expired, provided NPI ID 235670, declined survey questions\n2026 Feb 23 contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:22:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_290ac942443ed4925ad2adf249e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Jing","last_name":"Chen","full_name":"Jing Chen","contact_id":"48929","email":"enyachen33@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T14:58:45-04:00","called_by":"","cancel_date":"2026-04-02","corp_cancel_date":"","paid_thru":"2026-01-31","company_paid_thru":"","the_withdrawal_date":"2026-04-02","the_withdrawal_duration":"1 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15:22:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:24:24-05:00","email":"enyachen33@gmail.com","phone":"","firstName":"Jing","lastName":"Chen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"80383e894d1bfb28dc194772fbd5851d","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:22:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:24:24","updated_utc_timestamp":"2026-05-12 15:22:26","created_timestamp":"2026-04-08 22:24:24","updated_timestamp":"2026-05-12 15:22:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:24:24-05:00","email":"enyachen33@gmail.com","phone":"","firstName":"Jing","lastName":"Chen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"80383e894d1bfb28dc194772fbd5851d","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:22:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:24:24","updated_utc_timestamp":"2026-05-12 15:22:26","created_timestamp":"2026-04-08 22:24:24","updated_timestamp":"2026-05-12 15:22:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:24:24-05:00","email":"enyachen33@gmail.com","phone":"","firstName":"Jing","lastName":"Chen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"80383e894d1bfb28dc194772fbd5851d","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:22:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:24:24","updated_utc_timestamp":"2026-05-12 15:22:28","created_timestamp":"2026-04-08 22:24:24","updated_timestamp":"2026-05-12 15:22:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:24:24-05:00","email":"enyachen33@gmail.com","phone":"","firstName":"Jing","lastName":"Chen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"80383e894d1bfb28dc194772fbd5851d","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:22:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:24:24","updated_utc_timestamp":"2026-05-12 15:22:28","created_timestamp":"2026-04-08 22:24:24","updated_timestamp":"2026-05-12 15:22:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:32:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e38c52d64c5f2d22a43b206b22d","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Damodar","last_name":"Adhikari","full_name":"Damodar Adhikari","contact_id":"37960","email":"davidadhikari115@yahoo.com","orgname":"7 Eleven Canada","member_type":"PRO","bloc_notes_ac":"June 16 2025 Call back\r\nSept 4 2025 He would like to renew Sent application\r\nLN / 31 October 2025 He was driving - call him back\r\nLN / 10 November 2025 Sent him the e-mail for renewal\r\nLN / 17 December 2025 Sent the application for renewal\n2026 May 12 contact confirmed identity, scheduled callback for 16:00 Toronto time, did not discuss renewal 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","words":[{"word":"Hello? ","start":0.501,"end":0.82099995}]},{"role":"agent","content":"Hello, may I please speak with Damodar?","words":[{"word":"Hello, ","start":1.19345458984375,"end":1.56254541015625},{"word":"may ","start":1.56254541015625,"end":1.731636474609375},{"word":"I ","start":1.731636474609375,"end":1.8270908203125},{"word":"please ","start":1.8270908203125,"end":2.069818115234375},{"word":"speak ","start":2.069818115234375,"end":2.280727294921875},{"word":"with ","start":2.280727294921875,"end":2.418},{"word":"Damodar?","start":2.418,"end":3.1570908203125}],"metadata":{"response_id":0}},{"role":"user","content":"Yeah. Am I speaking? ","words":[{"word":"Yeah. ","start":3.961,"end":4.281},{"word":"Am ","start":4.281,"end":4.441},{"word":"I ","start":4.441,"end":4.521},{"word":"speaking? ","start":4.521,"end":4.8409997}]},{"role":"agent","content":"Thank you for confirming. \n\nHi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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Survey Order Integrity Score: 0% because no survey questions were asked, so order cannot be validated. Skip Logic Accuracy: 0% because no branching occurred and no actions (email sent, callback, refusal) were taken. Verbatim Survey Compliance: 0% as none of the scripted survey phrases appeared. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:50:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8453eaea697e7b1f87e4524bbd9","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Heather","last_name":"Boey","full_name":"Heather Boey","contact_id":"44263","email":"heatherboey@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN Nov 12 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:03-04:00","called_by":"","cancel_date":"2025-11-04","corp_cancel_date":"","paid_thru":"2025-08-31","company_paid_thru":"","the_withdrawal_date":"2025-11-04","the_withdrawal_duration":"6 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Survey Order Integrity Score 100% since no questions were asked, so no order violations. Skip Logic Accuracy 100% because no branching occurred. Verbatim Survey Compliance 0% as no scripted questions were read. Mandatory Phrase Detection 0% because none of the mandatory phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-11-04","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9006],"average":9006,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17782412639","direction":"outbound"},"event_timestamp":1778619022289} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 44263 CALL ID: call_8453eaea697e7b1f87e4524bbd9 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2025-11-04T10:07:35-06:00","email":"heatherboey@hotmail.com","phone":"7782412639","firstName":"Heather","lastName":"Boey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"c6b4d85157c31319478a9494a9174f31","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:50:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 10:07:35","updated_utc_timestamp":"2026-05-12 15:50:24","created_timestamp":"2025-11-04 10:07:35","updated_timestamp":"2026-05-12 15:50:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2025-11-04T10:07:35-06:00","email":"heatherboey@hotmail.com","phone":"7782412639","firstName":"Heather","lastName":"Boey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"c6b4d85157c31319478a9494a9174f31","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:50:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 10:07:35","updated_utc_timestamp":"2026-05-12 15:50:24","created_timestamp":"2025-11-04 10:07:35","updated_timestamp":"2026-05-12 15:50:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:50:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c5282889b8cfefaf32c7afe822d","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Gigi","last_name":"Mercado","full_name":"Gigi Mercado","contact_id":"39919","email":"gigim.vancouver@gmail.com","orgname":"Alexander Holburn Beaudin","member_type":"PRO","bloc_notes_ac":"July 3 2025 vm\r\n24 September 2025 VM","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:03-04:00","called_by":"","cancel_date":"2024-05-02","corp_cancel_date":"","paid_thru":"2024-02-29","company_paid_thru":"","the_withdrawal_date":"2024-05-02","the_withdrawal_duration":"2 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:15-05:00","email":"gigim.vancouver@gmail.com","phone":"6046282782","firstName":"Gigi","lastName":"Mercado","orgid":"22684","orgname":"Alexander Holburn Beaudin","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"a0f8030e5782b159544b215dc8794660","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:50:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:15","updated_utc_timestamp":"2026-05-12 15:50:30","created_timestamp":"2025-05-05 11:47:15","updated_timestamp":"2026-05-12 15:50:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:50:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e33b051841945fe0fc4013f3ec0","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Tianyuan","last_name":"Li","full_name":"Tianyuan Li","contact_id":"48828","email":"hillaryleeschmidt@outlook.com","orgname":"Rush Contractors Group Inc.","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:03-04:00","called_by":"","cancel_date":"2026-04-02","corp_cancel_date":"","paid_thru":"2026-01-31","company_paid_thru":"","the_withdrawal_date":"2026-04-02","the_withdrawal_duration":"1 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reached voicemail at First Contractors; no conversation with the contact took place.","cdate":"2026-05-12T15:50:36-05:00","udate":"2026-05-12T15:50:36-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172944\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172944\/field"},"owner":"48828","id":"1172944"}} FIELD 311 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:23:20-05:00","email":"hillaryleeschmidt@outlook.com","phone":"6049305733","firstName":"Tianyuan","lastName":"Li","orgid":"27454","orgname":"Rush Contractors Group Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"90bf91026ba16b4ae2b34d02ce2e256b","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:50:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 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reached - First Contractors","cdate":"2026-05-12T15:50:36-05:00","udate":"2026-05-12T15:50:36-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172945\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1172945\/field"},"owner":"48828","id":"1172945"}} FIELD 33 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:23:20-05:00","email":"hillaryleeschmidt@outlook.com","phone":"6049305733","firstName":"Tianyuan","lastName":"Li","orgid":"27454","orgname":"Rush Contractors Group Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"90bf91026ba16b4ae2b34d02ce2e256b","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:50:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:23:20","updated_utc_timestamp":"2026-05-12 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:23:20-05:00","email":"hillaryleeschmidt@outlook.com","phone":"6049305733","firstName":"Tianyuan","lastName":"Li","orgid":"27454","orgname":"Rush Contractors Group Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"90bf91026ba16b4ae2b34d02ce2e256b","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:50:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:23:20","updated_utc_timestamp":"2026-05-12 15:50:37","created_timestamp":"2026-04-08 22:23:20","updated_timestamp":"2026-05-12 15:50:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:23:20-05:00","email":"hillaryleeschmidt@outlook.com","phone":"6049305733","firstName":"Tianyuan","lastName":"Li","orgid":"27454","orgname":"Rush Contractors Group Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"90bf91026ba16b4ae2b34d02ce2e256b","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:50:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:23:20","updated_utc_timestamp":"2026-05-12 15:50:37","created_timestamp":"2026-04-08 22:23:20","updated_timestamp":"2026-05-12 15:50:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:50:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_62066547f7028e203d3677aaa09","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ping","last_name":"Guo","full_name":"Ping Guo","contact_id":"49347","email":"grace12980@hotmail.com","orgname":"Guoping Accounting","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:03-04:00","called_by":"","cancel_date":"2026-05-02","corp_cancel_date":"","paid_thru":"2026-02-28","company_paid_thru":"","the_withdrawal_date":"2026-05-02","the_withdrawal_duration":"10 days"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_62066547f7028e203d3677aaa09","X-RetellAI-SipTraceId":"call_62066547f7028e203d3677aaa09","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778619029166,"end_timestamp":1778619031512,"duration_ms":2346,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.341,"end":0.661},{"word":"call ","start":0.661,"end":0.901},{"word":"has ","start":0.901,"end":1.141},{"word":"been ","start":1.141,"end":1.301},{"word":"forwarded ","start":1.301,"end":1.6209999},{"word":"to ","start":1.6209999,"end":1.8609999},{"word":"voice ","start":1.8609999,"end":2.021},{"word":"mail. ","start":2.021,"end":2.1809998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.341,"end":0.661},{"word":"call ","start":0.661,"end":0.901},{"word":"has ","start":0.901,"end":1.141},{"word":"been ","start":1.141,"end":1.301},{"word":"forwarded ","start":1.301,"end":1.6209999},{"word":"to ","start":1.6209999,"end":1.8609999},{"word":"voice ","start":1.8609999,"end":2.021},{"word":"mail. 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Official Opening Gate Accuracy: 0% because no opening after identity confirmation. Survey Order Integrity Score: 0% because no questions asked. Skip Logic Accuracy: 0% because no interactions to trigger logic. Verbatim Survey Compliance: 0% because no verbatim phrases detected. Mandatory Phrase Detection: No because mandatory phrases absent.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2026-05-02","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[8995],"average":8995,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17788653088","direction":"outbound"},"event_timestamp":1778619038047} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 49347 CALL ID: call_62066547f7028e203d3677aaa09 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:32:31-05:00","email":"grace12980@hotmail.com","phone":"7788653088","firstName":"Ping","lastName":"Guo","orgid":"27630","orgname":"Guoping 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:50:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_059fb25c16dcab27de3c53ca4a8","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Haili","last_name":"Wang","full_name":"Haili Wang","contact_id":"48864","email":"haileybear201017@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:03-04:00","called_by":"","cancel_date":"2026-04-02","corp_cancel_date":"","paid_thru":"2026-01-31","company_paid_thru":"","the_withdrawal_date":"2026-04-02","the_withdrawal_duration":"1 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Hi. Who is you on to talking to? \nAgent: Hello, am I speaking with Haili?\nUser: Hailey? I think that you got the wrong number. This is Ottawa BMW. \nAgent: Thank you for letting me know. I appreciate your \nUser: No problem. No problem. Okay. Bye. \nAgent: Thank you for your help and goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Haili?","words":[{"word":"Hello, ","start":1.136272705078125,"end":1.442636474609375},{"word":"may ","start":1.442636474609375,"end":1.5799091796875},{"word":"I ","start":1.5799091796875,"end":1.642636474609375},{"word":"please ","start":1.642636474609375,"end":1.832636474609375},{"word":"speak ","start":1.832636474609375,"end":2.04354541015625},{"word":"with ","start":2.04354541015625,"end":2.202636474609375},{"word":"Haili?","start":2.202636474609375,"end":2.771727294921875}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Hi. Who is you on to talking to? ","words":[{"word":"Hello. 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I think that you got the wrong number. This is Ottawa BMW. ","words":[{"word":"Hailey? ","start":10.07,"end":10.710001},{"word":"I ","start":10.710001,"end":10.87},{"word":"think ","start":10.87,"end":11.03},{"word":"that ","start":11.03,"end":11.11},{"word":"you ","start":11.11,"end":11.27},{"word":"got ","start":11.27,"end":11.35},{"word":"the ","start":11.35,"end":11.510000999999999},{"word":"wrong ","start":11.510000999999999,"end":11.670001},{"word":"number. ","start":11.670001,"end":11.91},{"word":"This ","start":11.91,"end":12.07},{"word":"is ","start":12.07,"end":12.23},{"word":"Ottawa ","start":12.23,"end":12.550001},{"word":"BMW. ","start":12.550001,"end":12.95}]},{"role":"agent","content":"Thank you for letting me know. 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:23:42-05:00","email":"haileybear201017@gmail.com","phone":"6043038087","firstName":"Haili","lastName":"Wang","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"d0aff77ecb773df0accd73f93d48e531","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:50:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:23:42","updated_utc_timestamp":"2026-05-12 15:50:54","created_timestamp":"2026-04-08 22:23:42","updated_timestamp":"2026-05-12 15:50:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:23:42-05:00","email":"haileybear201017@gmail.com","phone":"6043038087","firstName":"Haili","lastName":"Wang","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"d0aff77ecb773df0accd73f93d48e531","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:50:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:23:42","updated_utc_timestamp":"2026-05-12 15:50:55","created_timestamp":"2026-04-08 22:23:42","updated_timestamp":"2026-05-12 15:50:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:23:42-05:00","email":"haileybear201017@gmail.com","phone":"6043038087","firstName":"Haili","lastName":"Wang","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"d0aff77ecb773df0accd73f93d48e531","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:50:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:23:42","updated_utc_timestamp":"2026-05-12 15:50:55","created_timestamp":"2026-04-08 22:23:42","updated_timestamp":"2026-05-12 15:50:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:51:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_35ee23b50762b7f420136289266","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Imran","last_name":"Malik","full_name":"Imran Malik","contact_id":"38747","email":"imran.can@hotmail.com","orgname":"Highway King Transport Ltd.","member_type":"PRO","bloc_notes_ac":"June 19 2025 line busy went to fax\r\nSept 4 2025 line busy went to fax ,2nd number vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:04-04:00","called_by":"","cancel_date":"2024-03-02","corp_cancel_date":"","paid_thru":"2023-12-31","company_paid_thru":"","the_withdrawal_date":"2024-03-02","the_withdrawal_duration":"2 years and 2 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:51:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_11aa11c9fff00f7e44ad6c11c38","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Miao","last_name":"Chen","full_name":"Miao Chen","contact_id":"43787","email":"jackyconnie2020@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN Oct 21 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:04-04:00","called_by":"","cancel_date":"2025-10-01","corp_cancel_date":"","paid_thru":"2025-07-31","company_paid_thru":"","the_withdrawal_date":"2025-10-01","the_withdrawal_duration":"7 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Official opening not delivered (-20%). Survey not asked (-20%). Valid outcome assigned (+5%). Approved closing not spoken (+0%).","Official Opening Gate Accuracy":"0%. Opening not spoken after identity confirmation; call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0%. No branching occurred as call did not progress.","Verbatim Survey Compliance":"0%. No survey wording was used.","Mandatory Phrase Detection":"0%. Required phrases not detected.","Debug Analytical Variables":"Call Flow Completion Rate: started at 100%, minus 20% because official opening not delivered, minus 20% for failing to ask survey questions, plus 5% for assigning a valid disposition = 65% rounded to 60% for conservative scoring. Official Opening Gate Accuracy: 0% because no opening occurred after identity confirmation. Survey Order Integrity Score: 0% because no questions were asked. Skip Logic Accuracy: 0% because no decisions/branches were made. Verbatim Survey Compliance: 0% because no scripted questions were spoken. Mandatory Phrase Detection: 0% because phrases like 'for statistical purposes' or 'I sent you an email with a link' were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-10-01","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9045],"average":9045,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17789286758","direction":"outbound"},"event_timestamp":1778619086908} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 43787 CALL ID: call_11aa11c9fff00f7e44ad6c11c38 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-10-02T10:58:52-05:00","email":"jackyconnie2020@gmail.com","phone":"7789286758","firstName":"Miao","lastName":"Chen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"55f94f763028f34754386da70c069a53","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:51:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-02 10:58:52","updated_utc_timestamp":"2026-05-12 15:51:28","created_timestamp":"2025-10-02 10:58:52","updated_timestamp":"2026-05-12 15:51:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-10-02T10:58:52-05:00","email":"jackyconnie2020@gmail.com","phone":"7789286758","firstName":"Miao","lastName":"Chen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"55f94f763028f34754386da70c069a53","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:51:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-02 10:58:52","updated_utc_timestamp":"2026-05-12 15:51:28","created_timestamp":"2025-10-02 10:58:52","updated_timestamp":"2026-05-12 15:51:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 349 → HTTP 201 {"contacts":[{"cdate":"2025-10-02T10:58:52-05:00","email":"jackyconnie2020@gmail.com","phone":"7789286758","firstName":"Miao","lastName":"Chen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"55f94f763028f34754386da70c069a53","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:51:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-02 10:58:52","updated_utc_timestamp":"2026-05-12 15:51:31","created_timestamp":"2025-10-02 10:58:52","updated_timestamp":"2026-05-12 15:51:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:51:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5894706860cb1ec6af4684513da","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Yung","last_name":"Lee","full_name":"Yung Lee","contact_id":"41836","email":"jasmine_lee2@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:04-04:00","called_by":"","cancel_date":"2025-07-04","corp_cancel_date":"","paid_thru":"2025-04-30","company_paid_thru":"","the_withdrawal_date":"2025-07-04","the_withdrawal_duration":"10 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5894706860cb1ec6af4684513da","X-RetellAI-SipTraceId":"call_5894706860cb1ec6af4684513da","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778619091313,"end_timestamp":1778619094034,"duration_ms":2721,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. 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Mandatory Phrase Detection: 0% because none of the required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2025-07-04","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9016],"average":9016,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16046535503","direction":"outbound"},"event_timestamp":1778619100018} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41836 CALL ID: call_5894706860cb1ec6af4684513da EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:30-05:00","email":"jasmine_lee2@hotmail.com","phone":"6046535503","firstName":"Yung","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e9094f7279852e2c1f61a9a519912c33","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:51:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:30","updated_utc_timestamp":"2026-05-12 15:51:41","created_timestamp":"2025-07-17 11:52:30","updated_timestamp":"2026-05-12 15:51:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:30-05:00","email":"jasmine_lee2@hotmail.com","phone":"6046535503","firstName":"Yung","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e9094f7279852e2c1f61a9a519912c33","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:51:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:30","updated_utc_timestamp":"2026-05-12 15:51:41","created_timestamp":"2025-07-17 11:52:30","updated_timestamp":"2026-05-12 15:51:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:30-05:00","email":"jasmine_lee2@hotmail.com","phone":"6046535503","firstName":"Yung","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e9094f7279852e2c1f61a9a519912c33","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:51:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:30","updated_utc_timestamp":"2026-05-12 15:51:42","created_timestamp":"2025-07-17 11:52:30","updated_timestamp":"2026-05-12 15:51:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:30-05:00","email":"jasmine_lee2@hotmail.com","phone":"6046535503","firstName":"Yung","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e9094f7279852e2c1f61a9a519912c33","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:51:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:30","updated_utc_timestamp":"2026-05-12 15:51:42","created_timestamp":"2025-07-17 11:52:30","updated_timestamp":"2026-05-12 15:51:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 328 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:30-05:00","email":"jasmine_lee2@hotmail.com","phone":"6046535503","firstName":"Yung","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e9094f7279852e2c1f61a9a519912c33","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:51:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:30","updated_utc_timestamp":"2026-05-12 15:51:42","created_timestamp":"2025-07-17 11:52:30","updated_timestamp":"2026-05-12 15:51:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:51:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_03a28c50d9d58b75f0293d1981a","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Gilda","last_name":"Fernandez-Concha","full_name":"Gilda Fernandez-Concha","contact_id":"48333","email":"gildafc15@hotmail.com","orgname":"Capilano Golf and Country Club","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:03-04:00","called_by":"","cancel_date":"2026-03-03","corp_cancel_date":"","paid_thru":"2025-12-31","company_paid_thru":"","the_withdrawal_date":"2026-03-03","the_withdrawal_duration":"2 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:51:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_42292d5975981246019e514fd1d","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Janice","last_name":"Ulovec","full_name":"Janice Ulovec","contact_id":"37986","email":"jana22@gmail.com","orgname":"Capilano Golf & Country Club","member_type":"PRO","bloc_notes_ac":"June 17 2025 vm\r\nSept 4 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:04-04:00","called_by":"","cancel_date":"2024-12-04","corp_cancel_date":"","paid_thru":"2024-09-30","company_paid_thru":"","the_withdrawal_date":"2024-12-04","the_withdrawal_duration":"1 year and 5 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","start":6.800999999999999,"end":7.281}]},{"role":"user","content":"Where what department? I don't know if there's a Janice that still works here. ","words":[{"word":"Where ","start":9.101,"end":9.420999},{"word":"what ","start":9.580999,"end":9.741000000000001},{"word":"department? ","start":9.741000000000001,"end":10.300999500000001},{"word":"I ","start":10.300999500000001,"end":10.381},{"word":"don't ","start":10.381,"end":10.541},{"word":"know ","start":10.541,"end":10.621},{"word":"if ","start":10.621,"end":10.781},{"word":"there's ","start":10.781,"end":10.941},{"word":"a ","start":10.941,"end":11.101},{"word":"Janice ","start":11.101,"end":11.340999},{"word":"that ","start":11.340999,"end":11.580999},{"word":"still ","start":11.901,"end":12.221},{"word":"works ","start":12.221,"end":12.381},{"word":"here. ","start":12.381,"end":12.621}]},{"role":"agent","content":"Thank you for checking, Jordan. The person I’m looking for is Janice Ulovec. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 16:52:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_52f0298ef07d37f70fd6d16752f","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Kerry","last_name":"Hart","full_name":"Kerry Hart","contact_id":"38431","email":"idleandbored2@gmail.com","orgname":"HALT Holdings Ltd","member_type":"PRO","bloc_notes_ac":"June 17 2025 refused","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:04-04:00","called_by":"","cancel_date":"2024-03-21","corp_cancel_date":"","paid_thru":"2024-01-31","company_paid_thru":"","the_withdrawal_date":"2024-03-21","the_withdrawal_duration":"2 years and 1 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Reason: The call did not reach a valid finish state with a human; official opening was spoken but no survey or outcomes achieved. Deducted for missing completion and lack of successful task but agent closing was given, so partial credit.","Official Opening Gate Accuracy":"0% . Reason: The official opening was not delivered after identity confirmation to a human; the call reached an automated menu so opening sequence was not properly applied.","Survey Order Integrity Score":"0% . Reason: No survey questions were asked; order integrity not applicable and counted as zero compliance.","Skip Logic Accuracy":"0% . Reason: No branching or skip logic executed because call did not reach a human or progress to survey/email steps.","Verbatim Survey Compliance":"0% . Reason: No survey questions were asked, so no compliance with required wording.","Mandatory Phrase Detection":"0% . 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Mandatory Phrase Detection: 0% because mandatory phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-07-04","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9125,10159,10264,10288,9621,10181,10295,10397],"average":10041.25,"num_requests":8},"tool_calls":[{"tool_call_id":"f7deed60a76cee59","name":"press_digit","type":"press_digit","start_time_sec":24.059,"latency_ms":0.9999999999976694,"success":true},{"tool_call_id":"f7023e9723509e52","name":"end_call","type":"end_call","start_time_sec":71.316}],"from_number":"+14375242727","to_number":"+16049157288","direction":"outbound"},"event_timestamp":1778619217883} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41840 CALL ID: call_b8e7c75ac8423982b43a383981e EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:32-05:00","email":"henry.tshinkenke@campus-support.ca","phone":"6049157288","firstName":"Henry-Kalambay","lastName":"Tshinkenke","orgid":"23062","orgname":"PrimaCorp Ventures","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"31d1673eabc7727e3dc162d73dedf899","socialdata_lastcheck":null,"email_local":"","email_domain":"campus-support.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:53:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:32","updated_utc_timestamp":"2026-05-12 15:53:38","created_timestamp":"2025-07-17 11:52:32","updated_timestamp":"2026-05-12 15:53:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/41840\/automationEntryCounts"},"id":"41840","organization":"23062"}],"fieldValue":{"contact":"41840","field":"311","value":"Reached 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15:53:38","created_timestamp":"2025-07-17 11:52:32","updated_timestamp":"2026-05-12 15:53:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:32-05:00","email":"henry.tshinkenke@campus-support.ca","phone":"6049157288","firstName":"Henry-Kalambay","lastName":"Tshinkenke","orgid":"23062","orgname":"PrimaCorp Ventures","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"31d1673eabc7727e3dc162d73dedf899","socialdata_lastcheck":null,"email_local":"","email_domain":"campus-support.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:53:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:32","updated_utc_timestamp":"2026-05-12 15:53:39","created_timestamp":"2025-07-17 11:52:32","updated_timestamp":"2026-05-12 15:53:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:32-05:00","email":"henry.tshinkenke@campus-support.ca","phone":"6049157288","firstName":"Henry-Kalambay","lastName":"Tshinkenke","orgid":"23062","orgname":"PrimaCorp Ventures","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"31d1673eabc7727e3dc162d73dedf899","socialdata_lastcheck":null,"email_local":"","email_domain":"campus-support.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T15:53:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:32","updated_utc_timestamp":"2026-05-12 15:53:39","created_timestamp":"2025-07-17 11:52:32","updated_timestamp":"2026-05-12 15:53:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2026-04-08T22:23:20-05:00","email":"hillaryleeschmidt@outlook.com","phone":"6049305733","firstName":"Tianyuan","lastName":"Li","orgid":"27454","orgname":"Rush Contractors Group Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"90bf91026ba16b4ae2b34d02ce2e256b","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T16:02:13-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:23:20","updated_utc_timestamp":"2026-05-12 16:02:13","created_timestamp":"2026-04-08 22:23:20","updated_timestamp":"2026-05-12 16:02:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 17:02:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9d5858c94e2c03aefb2bc9820f2","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Heather","last_name":"Boey","full_name":"Heather Boey","contact_id":"44263","email":"heatherboey@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN Nov 12 2025 vm\n2026 May 12 - Call forwarded to voicemail; no contact reached","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:03-04:00","called_by":"","cancel_date":"2025-11-04","corp_cancel_date":"","paid_thru":"2025-08-31","company_paid_thru":"","the_withdrawal_date":"2025-11-04","the_withdrawal_duration":"6 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Call did not reach a human or complete the survey (-40%); valid outcome assigned (+5%); approved closing not spoken (+0%).","Official Opening Gate Accuracy":"0%. No identity confirmation or opening because voicemail was reached.","Survey Order Integrity Score":"0%. No survey questions asked.","Skip Logic Accuracy":"0%. No branching occurred.","Verbatim Survey Compliance":"0%. No survey wording used.","Mandatory Phrase Detection":"0%. Required phrases not present. 0%.","Debug Analytical Variables":"Call did not connect to a human so no questions or openings were delivered resulting in low scores: Call Flow Completion Rate reduced for missing opening and questions; Official Opening Gate Accuracy zero due to no identity confirmation; Survey Order Integrity, Skip Logic, Verbatim Compliance and Mandatory Phrase Detection all zero because the script was not executed.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2025-11-04","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9006],"average":9006,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17782412639","direction":"outbound"},"event_timestamp":1778619737712} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 44263 CALL ID: call_9d5858c94e2c03aefb2bc9820f2 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-11-04T10:07:35-06:00","email":"heatherboey@hotmail.com","phone":"7782412639","firstName":"Heather","lastName":"Boey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"c6b4d85157c31319478a9494a9174f31","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T16:02:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 10:07:35","updated_utc_timestamp":"2026-05-12 16:02:18","created_timestamp":"2025-11-04 10:07:35","updated_timestamp":"2026-05-12 16:02:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-11-04T10:07:35-06:00","email":"heatherboey@hotmail.com","phone":"7782412639","firstName":"Heather","lastName":"Boey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"c6b4d85157c31319478a9494a9174f31","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T16:02:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 10:07:35","updated_utc_timestamp":"2026-05-12 16:02:19","created_timestamp":"2025-11-04 10:07:35","updated_timestamp":"2026-05-12 16:02:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 17:02:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_825a159112804ad12bf82dcf328","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Gigi","last_name":"Mercado","full_name":"Gigi Mercado","contact_id":"39919","email":"gigim.vancouver@gmail.com","orgname":"Alexander Holburn Beaudin","member_type":"PRO","bloc_notes_ac":"July 3 2025 vm\r\n24 September 2025 VM\n2026 May 12 - Reached voicemail for Gigi Merkai, no message left","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:04-04:00","called_by":"","cancel_date":"2024-05-02","corp_cancel_date":"","paid_thru":"2024-02-29","company_paid_thru":"","the_withdrawal_date":"2024-05-02","the_withdrawal_duration":"2 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:15-05:00","email":"gigim.vancouver@gmail.com","phone":"6046282782","firstName":"Gigi","lastName":"Mercado","orgid":"22684","orgname":"Alexander Holburn Beaudin","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"a0f8030e5782b159544b215dc8794660","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T16:02:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:15","updated_utc_timestamp":"2026-05-12 16:02:25","created_timestamp":"2025-05-05 11:47:15","updated_timestamp":"2026-05-12 16:02:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:15-05:00","email":"gigim.vancouver@gmail.com","phone":"6046282782","firstName":"Gigi","lastName":"Mercado","orgid":"22684","orgname":"Alexander Holburn Beaudin","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"a0f8030e5782b159544b215dc8794660","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T16:02:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:15","updated_utc_timestamp":"2026-05-12 16:02:26","created_timestamp":"2025-05-05 11:47:15","updated_timestamp":"2026-05-12 16:02:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:15-05:00","email":"gigim.vancouver@gmail.com","phone":"6046282782","firstName":"Gigi","lastName":"Mercado","orgid":"22684","orgname":"Alexander Holburn Beaudin","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"a0f8030e5782b159544b215dc8794660","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T16:02:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:15","updated_utc_timestamp":"2026-05-12 16:02:33","created_timestamp":"2025-05-05 11:47:15","updated_timestamp":"2026-05-12 16:02:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 17:02:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6060d443219d5168ab56722a185","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ping","last_name":"Guo","full_name":"Ping Guo","contact_id":"49347","email":"grace12980@hotmail.com","orgname":"Guoping Accounting","member_type":"PRO","bloc_notes_ac":"2026 May 12 - Reached voicemail; no message left.","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:03-04:00","called_by":"","cancel_date":"2026-05-02","corp_cancel_date":"","paid_thru":"2026-02-28","company_paid_thru":"","the_withdrawal_date":"2026-05-02","the_withdrawal_duration":"10 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 17:02:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_92e6b9a8b41d36fc5f759da85de","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Imran","last_name":"Malik","full_name":"Imran Malik","contact_id":"38747","email":"imran.can@hotmail.com","orgname":"Highway King Transport Ltd.","member_type":"PRO","bloc_notes_ac":"June 19 2025 line busy went to fax\r\nSept 4 2025 line busy went to fax ,2nd number vm\n2026 May 12 - Called for Imran, no answer; disconnected by 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Mandatory Phrase Detection: No because required phrases were not spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2024-03-02","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9034],"average":9034,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17785484840","direction":"outbound"},"event_timestamp":1778619760046} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38747 CALL ID: call_92e6b9a8b41d36fc5f759da85de EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:45:45-05:00","email":"imran.can@hotmail.com","phone":"6047434422","firstName":"Imran","lastName":"Malik","orgid":"22356","orgname":"Highway King Transport 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 17:02:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_10c5bbc3f3c50407b3c3fdb704c","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Gabrielle","last_name":"Lee","full_name":"Gabrielle Lee","contact_id":"39869","email":"gabrielle.lee@bci.ca","orgname":"BCI","member_type":"PRO","bloc_notes_ac":"Julky 2 2025 nmber not in service\n2026-05-12 invalid phone destination, phone: +17784108005","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:03-04:00","called_by":"","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 17:07:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_964480b7c5d02e1337e935e2b5c","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Jolene","last_name":"Webb","full_name":"Jolene Webb","contact_id":"44523","email":"ibowebb@telus.net","orgname":"Canadian Forest Products","member_type":"PRO","bloc_notes_ac":"LN / 04 December 2025 VM\n2026-05-12 Dial no answer, phone: +12505678205","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:04-04:00","called_by":"","cancel_date":"2025-12-02","corp_cancel_date":"","paid_thru":"2025-09-30","company_paid_thru":"","the_withdrawal_date":"2025-12-02","the_withdrawal_duration":"5 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 17:07:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ee3bf456c364080fa5f01ae6b21","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Yung","last_name":"Lee","full_name":"Yung Lee","contact_id":"41836","email":"jasmine_lee2@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm\n2026 May 12 - Reached voicemail; no human contact.","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:04-04:00","called_by":"","cancel_date":"2025-07-04","corp_cancel_date":"","paid_thru":"2025-04-30","company_paid_thru":"","the_withdrawal_date":"2025-07-04","the_withdrawal_duration":"10 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Mandatory Phrase Detection: 0% and marked No because required phrases absent.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-07-04","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9016],"average":9016,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16046535503","direction":"outbound"},"event_timestamp":1778620055041} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41836 CALL ID: call_ee3bf456c364080fa5f01ae6b21 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-07-17T11:52:30-05:00","email":"jasmine_lee2@hotmail.com","phone":"6046535503","firstName":"Yung","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e9094f7279852e2c1f61a9a519912c33","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T16:07:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:30","updated_utc_timestamp":"2026-05-12 16:07:35","created_timestamp":"2025-07-17 11:52:30","updated_timestamp":"2026-05-12 16:07:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-07-17T11:52:30-05:00","email":"jasmine_lee2@hotmail.com","phone":"6046535503","firstName":"Yung","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e9094f7279852e2c1f61a9a519912c33","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T16:07:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:30","updated_utc_timestamp":"2026-05-12 16:07:36","created_timestamp":"2025-07-17 11:52:30","updated_timestamp":"2026-05-12 16:07:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 17:08:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_abd8673d28a3d67b72e04e32212","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Janice","last_name":"Bennewith","full_name":"Janice Bennewith","contact_id":"10046","email":"janicelynnbennewith@gmail.com","orgname":"Sandy's Furniture","member_type":"PRO","bloc_notes_ac":"18 February 2025 VM\n 19 February 2025 Sending Associate membership\n 20 February 2025 She got the e-mail\n 26 February 2025 VM\n 24 March 2025 VM\n 26 March 2025 Still haven't looked at it\n2026-05-12 invalid phone destination, phone: 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I just have to track her down. \nAgent: Of course, I’ll hold. Thank you.\nUser: Hello? \nAgent: Hello, am I speaking with Janice?\nUser: Yes. \nAgent: Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Sure. \nAgent: Perfect, now \nUser: I'll become \nAgent: Thank you for your interest in becoming a member again. Since your designation was withdrawn on January 5, 2023, and \n","transcript_object":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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","words":[{"word":"Can ","start":3.8429997,"end":4.082999999999999},{"word":"you ","start":4.082999999999999,"end":4.242999999999999},{"word":"just ","start":4.242999999999999,"end":4.483},{"word":"hold ","start":4.483,"end":4.8029997},{"word":"for ","start":4.8029997,"end":5.042999999999999},{"word":"a ","start":5.042999999999999,"end":5.202999999999999},{"word":"moment? ","start":5.202999999999999,"end":5.443},{"word":"I ","start":5.443,"end":5.603},{"word":"just ","start":5.603,"end":5.763},{"word":"have ","start":5.763,"end":5.923},{"word":"to ","start":5.923,"end":6.003},{"word":"track ","start":6.053,"end":6.292999999999999},{"word":"her ","start":6.292999999999999,"end":6.453000299999999},{"word":"down. ","start":6.453000299999999,"end":6.693}]},{"role":"agent","content":"Of course, I’ll hold. Thank you.","words":[{"word":"Of ","start":8.935181884765624,"end":9.093363525390625},{"word":"course, ","start":9.093363525390625,"end":9.347},{"word":"I’ll ","start":9.347,"end":9.5579091796875},{"word":"hold. ","start":9.5579091796875,"end":10.043363525390625},{"word":"Thank ","start":10.098318115234376,"end":10.33104541015625},{"word":"you.","start":10.33104541015625,"end":10.773772705078125}],"metadata":{"response_id":1}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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Required phrases and approved closing not observed due to incomplete call.","Debug Analytical Variables":"Identity confirmation occurred and official opening was delivered (supports high Official Opening Gate Accuracy). Call terminated before survey completion so several script questions were not asked (-5% per missing question), lowering Call Flow Completion Rate. Survey order and skip logic cannot be validated because questions Q1–Q5 were not completed. Verbatim compliance and mandatory phrase detection are low/No since required phrasings (including approved closing and 'for statistical purposes') did not appear.","IVR_detector":"No","call_sequence":"Forgot/not aware and then 3 questions","Concern-Question":"","called_by":"","Withdrawal date":"2023-01-05","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9094,9112,9130,9147,10259,10131],"average":9478.833333333334,"num_requests":6},"tool_calls":[],"from_number":"+14375242727","to_number":"+16044660666","direction":"outbound"},"event_timestamp":1778620100285} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 10046 CALL ID: call_abd8673d28a3d67b72e04e32212 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2024-10-03T16:06:31-05:00","email":"janicelynnbennewith@gmail.com","phone":"6045200800","firstName":"Janice","lastName":"Bennewith","orgid":"5501","orgname":"Sandy's 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/automationEntryCounts"},"id":"10046","organization":"5501"}],"fieldValue":{"contact":"10046","field":"310","value":"Agent reached Janice, confirmed identity, informed her membership lapsed and began renewal conversation; Janice expressed interest in becoming a member again before call disconnected.","cdate":"2026-05-12T16:08:20-05:00","udate":"2026-05-12T16:08:20-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1173216\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1173216\/field"},"owner":"10046","id":"1173216"}} FIELD 311 → HTTP 201 {"contacts":[{"cdate":"2024-10-03T16:06:31-05:00","email":"janicelynnbennewith@gmail.com","phone":"6045200800","firstName":"Janice","lastName":"Bennewith","orgid":"5501","orgname":"Sandy's 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Janice \u2014 interested in rejoining","cdate":"2026-05-12T16:08:21-05:00","udate":"2026-05-12T16:08:21-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1173217\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1173217\/field"},"owner":"10046","id":"1173217"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:06:31-05:00","email":"janicelynnbennewith@gmail.com","phone":"6045200800","firstName":"Janice","lastName":"Bennewith","orgid":"5501","orgname":"Sandy's Furniture","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"87b25018faf8a662572129fec4b83043","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"5","rating_tstamp":"2024-11-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T16:08:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:31","updated_utc_timestamp":"2026-05-12 16:08:21","created_timestamp":"2024-10-03 16:06:31","updated_timestamp":"2026-05-12 16:08:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2024-11-07 14:05:23","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10046\/automationEntryCounts"},"id":"10046","organization":"5501"}],"fieldValue":{"contact":"10046","field":"33","value":"18 February 2025 VM\n 19 February 2025 Sending Associate membership\n 20 February 2025 She got the e-mail\n 26 February 2025 VM\n 24 March 2025 VM\n 26 March 2025 Still haven't looked at it\n2026-05-12 invalid phone destination, phone: +16045200800\n2026 May 12 - Reached Janice; expressed interest to become a member again. 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:06:31-05:00","email":"janicelynnbennewith@gmail.com","phone":"6045200800","firstName":"Janice","lastName":"Bennewith","orgid":"5501","orgname":"Sandy's Furniture","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"87b25018faf8a662572129fec4b83043","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"5","rating_tstamp":"2024-11-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T16:08:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:31","updated_utc_timestamp":"2026-05-12 16:08:21","created_timestamp":"2024-10-03 16:06:31","updated_timestamp":"2026-05-12 16:08:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2024-11-07 14:05:23","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:06:31-05:00","email":"janicelynnbennewith@gmail.com","phone":"6045200800","firstName":"Janice","lastName":"Bennewith","orgid":"5501","orgname":"Sandy's Furniture","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"87b25018faf8a662572129fec4b83043","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"5","rating_tstamp":"2024-11-07","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T16:08:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:31","updated_utc_timestamp":"2026-05-12 16:08:21","created_timestamp":"2024-10-03 16:06:31","updated_timestamp":"2026-05-12 16:08:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2024-11-07 14:05:23","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 17:10:59 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e3afdd18372b309bf5eeab08b52","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Henry-Kalambay","last_name":"Tshinkenke","full_name":"Henry-Kalambay Tshinkenke","contact_id":"41840","email":"henry.tshinkenke@campus-support.ca","orgname":"PrimaCorp Ventures","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm\n2026 May 12 - Reached automated campus support menu; agent pressed 0 for reception and then ended call; no human 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Five. \nAgent: Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: Can you repeat? \nAgent: Of course. For statistical purposes only, could you please tell us your age range? Is it 18 to 30, 31 to 45, 46 to 60, or 61 or above?\nUser: Four six above. \nAgent: Thank you for confirming. \n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: Not today. Uh, maybe, uh, next week. \nAgent: Thank you for letting me know. Would it be OK if I send you an email with the procedure to renew and reinstate your designation, so you can review it at your convenience?\nUser: Yes. Yes. \nUser: Yes. \nAgent: Thank you. Just to confirm, is your email address still henry dot tshinkenke at campus dash support dot C A?\nUser: Lieutenant Henry at g mail com. \nUser: g mail dot brycom. \nAgent: Thank you. Just to confirm, is your email address lieutenanthenry at gmail dot com?\nUser: Can we that sinking k at g mail dot com. \nAgent: Thank you. Just to confirm, is your email address tshinkenke at gmail dot com?\nUser: No. Henry dot thinking k. At g mail dot com. \nAgent: Thank you for clarifying. Just to confirm, your email address is henry dot tshinkenke at gmail dot com, correct?\nUser: Correct. \nAgent: I’ve sent you an email with the detailed procedure to renew and reinstate your designation. Once you receive the email, please review it and follow the steps. Thank you for speaking with me today. Have a good day and \nUser: Yep. \nAgent: goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Henry-Kalambay?","words":[{"word":"Hello, ","start":1.12545458984375,"end":1.50545458984375},{"word":"may ","start":1.50545458984375,"end":1.67454541015625},{"word":"I ","start":1.67454541015625,"end":1.748181884765625},{"word":"please ","start":1.748181884765625,"end":1.97},{"word":"speak ","start":1.97,"end":2.1809091796875},{"word":"with ","start":2.1809091796875,"end":2.3290908203125},{"word":"Henry-Kalambay?","start":2.3290908203125,"end":3.3}],"metadata":{"response_id":0}},{"role":"user","content":"Yeah. Henry speaking. ","words":[{"word":"Yeah. ","start":4.001,"end":4.321},{"word":"Henry ","start":4.321,"end":4.641},{"word":"speaking. 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Just to confirm, is your email address still henry dot tshinkenke at campus dash support dot C A?","words":[{"word":"Thank ","start":140.48863647460936,"end":140.7740908203125},{"word":"you.","start":140.7740908203125,"end":141.175},{"word":" Just ","start":141.22944311523437,"end":141.3985341796875},{"word":"to ","start":141.3985341796875,"end":141.49398852539062},{"word":"confirm, ","start":141.49398852539062,"end":141.9367158203125},{"word":"is ","start":141.9367158203125,"end":142.07398852539063},{"word":"your ","start":142.07398852539063,"end":142.24307958984375},{"word":"email ","start":142.24307958984375,"end":142.58126147460936},{"word":"address ","start":142.58126147460936,"end":142.93944311523438},{"word":"still ","start":142.93944311523438,"end":143.55217041015624},{"word":"henry ","start":143.55217041015624,"end":143.95307958984375},{"word":"dot ","start":143.95307958984375,"end":144.14307958984375},{"word":"tshinkenke ","start":144.14307958984375,"end":144.70217041015624},{"word":"at ","start":144.70217041015624,"end":144.85035229492186},{"word":"campus ","start":144.85035229492186,"end":145.28307958984374},{"word":"dash ","start":145.28307958984374,"end":145.52580688476561},{"word":"support ","start":145.52580688476561,"end":145.88398852539063},{"word":"dot ","start":145.88398852539063,"end":146.08489770507813},{"word":"C ","start":146.08489770507813,"end":146.24307958984375},{"word":"A?","start":146.24307958984375,"end":146.67580688476562}],"metadata":{"response_id":13}},{"role":"user","content":"Lieutenant Henry at g mail com. ","words":[{"word":"Lieutenant ","start":148.71099999999998,"end":149.271},{"word":"Henry ","start":149.271,"end":150.071},{"word":"at ","start":152.231,"end":152.631},{"word":"g ","start":152.631,"end":152.87099999999998},{"word":"mail ","start":152.87099999999998,"end":152.95101},{"word":"com. ","start":151.99099999999999,"end":152.231}]},{"role":"user","content":"g mail dot brycom. ","words":[{"word":"g ","start":152.631,"end":152.95101},{"word":"mail ","start":152.95101,"end":153.19099999999997},{"word":"dot ","start":153.19099999999997,"end":153.43099999999998},{"word":"brycom. ","start":153.43099999999998,"end":153.75099999999998}]},{"role":"agent","content":"Thank you. Just to confirm, is your email address lieutenanthenry at gmail dot com?","words":[{"word":"Thank ","start":155.06672729492186,"end":155.394},{"word":"you.","start":155.394,"end":155.85854541015624},{"word":" Just ","start":155.91731811523437,"end":156.0764091796875},{"word":"to ","start":156.0764091796875,"end":156.16004541015624},{"word":"confirm, ","start":156.16004541015624,"end":156.54004541015624},{"word":"is ","start":156.54004541015624,"end":156.6564091796875},{"word":"your ","start":156.6564091796875,"end":156.8045908203125},{"word":"email ","start":156.8045908203125,"end":157.07913647460938},{"word":"address ","start":157.07913647460938,"end":157.4164091796875},{"word":"lieutenanthenry ","start":157.4164091796875,"end":158.2182272949219},{"word":"at ","start":158.2182272949219,"end":158.3455},{"word":"gmail ","start":158.3455,"end":158.68277270507812},{"word":"dot ","start":158.68277270507812,"end":158.84095458984376},{"word":"com?","start":158.84095458984376,"end":159.2955}],"metadata":{"response_id":15}},{"role":"user","content":"Can we that sinking k at g mail dot com. ","words":[{"word":"Can ","start":161.14101,"end":161.381},{"word":"we ","start":161.381,"end":161.70101},{"word":"that ","start":161.86101,"end":162.18099999999998},{"word":"sinking ","start":162.381,"end":162.94099999999997},{"word":"k ","start":162.94099999999997,"end":163.18099999999998},{"word":"at ","start":163.18099999999998,"end":163.98099},{"word":"g ","start":163.98099,"end":164.301},{"word":"mail ","start":164.301,"end":164.46099999999998},{"word":"dot ","start":164.46099999999998,"end":164.701},{"word":"com. ","start":164.701,"end":164.94099999999997}]},{"role":"agent","content":"Thank you. Just to confirm, is your email address tshinkenke at gmail dot com?","words":[{"word":"Thank ","start":166.92354541015624,"end":167.219},{"word":"you.","start":167.219,"end":167.55627270507813},{"word":" Just ","start":167.60827661132814,"end":167.7773674316406},{"word":"to ","start":167.7773674316406,"end":167.87282202148438},{"word":"confirm, ","start":167.87282202148438,"end":168.3264582519531},{"word":"is ","start":168.3264582519531,"end":168.5164582519531},{"word":"your ","start":168.5164582519531,"end":168.7700947265625},{"word":"email ","start":168.7700947265625,"end":169.03373095703125},{"word":"address ","start":169.03373095703125,"end":169.38191284179686},{"word":"tshinkenke ","start":169.38191284179686,"end":169.97282202148438},{"word":"at ","start":169.97282202148438,"end":170.13100390625},{"word":"gmail ","start":170.13100390625,"end":170.50100390625},{"word":"dot ","start":170.50100390625,"end":170.659185546875},{"word":"com?","start":170.659185546875,"end":171.11282202148436}],"metadata":{"response_id":16}},{"role":"user","content":"No. Henry dot thinking k. At g mail dot com. ","words":[{"word":"No. ","start":172.201,"end":172.68098999999998},{"word":"Henry ","start":172.68098999999998,"end":173.56099999999998},{"word":"dot ","start":173.56099999999998,"end":173.96098999999998},{"word":"thinking ","start":174.50099999999998,"end":174.98099},{"word":"k. ","start":174.98099,"end":175.301},{"word":"At ","start":177.071,"end":177.95101},{"word":"g ","start":177.95101,"end":178.19099999999997},{"word":"mail ","start":178.19099999999997,"end":178.351},{"word":"dot ","start":178.351,"end":178.59099999999998},{"word":"com. ","start":178.59099999999998,"end":178.91099999999997}]},{"role":"agent","content":"Thank you for clarifying. Just to confirm, your email address is henry dot tshinkenke at gmail dot com, correct?","words":[{"word":"Thank ","start":180.72254541015624,"end":180.95436352539062},{"word":"you ","start":180.95436352539062,"end":181.07072729492188},{"word":"for ","start":181.07072729492188,"end":181.208},{"word":"clarifying.","start":181.208,"end":181.9889091796875},{"word":" Just ","start":182.01585986328126,"end":182.23767797851562},{"word":"to ","start":182.23767797851562,"end":182.33222338867188},{"word":"confirm, ","start":182.33222338867188,"end":182.75495068359376},{"word":"your ","start":182.75495068359376,"end":182.90222338867187},{"word":"email ","start":182.90222338867187,"end":183.15585986328125},{"word":"address ","start":183.15585986328125,"end":183.54585986328124},{"word":"is ","start":183.54585986328124,"end":183.73585986328126},{"word":"henry ","start":183.73585986328126,"end":184.14767797851562},{"word":"dot ","start":184.14767797851562,"end":184.35858715820314},{"word":"tshinkenke ","start":184.35858715820314,"end":185.08676904296874},{"word":"at ","start":185.08676904296874,"end":185.31949609375},{"word":"gmail ","start":185.31949609375,"end":185.65676904296876},{"word":"dot ","start":185.65676904296876,"end":185.82585986328124},{"word":"com, ","start":185.82585986328124,"end":186.04767797851562},{"word":"correct?","start":186.04767797851562,"end":186.58585986328126}],"metadata":{"response_id":19}},{"role":"user","content":"Correct. ","words":[{"word":"Correct. ","start":187.28099999999998,"end":187.761}]},{"role":"agent","content":"I’ve sent you an email with the detailed procedure to renew and reinstate your designation. Once you receive the email, please review it and follow the steps. Thank you for speaking with me today. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":49.33254541015625,"end":49.59618188476563},{"word":"you. 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Yes. ","words":[{"word":"Yes. ","start":138.03099999999998,"end":138.43098999999998},{"word":"Yes. ","start":138.43098999999998,"end":138.59098999999998}]},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":139.07099,"end":139.31099999999998}]},{"role":"agent","content":"Thank you. Just to confirm, is your email address still henry dot tshinkenke at campus dash support dot C A?","words":[{"word":"Thank ","start":140.48863647460936,"end":140.7740908203125},{"word":"you.","start":140.7740908203125,"end":141.175},{"word":" Just ","start":141.22944311523437,"end":141.3985341796875},{"word":"to ","start":141.3985341796875,"end":141.49398852539062},{"word":"confirm, ","start":141.49398852539062,"end":141.9367158203125},{"word":"is ","start":141.9367158203125,"end":142.07398852539063},{"word":"your ","start":142.07398852539063,"end":142.24307958984375},{"word":"email ","start":142.24307958984375,"end":142.58126147460936},{"word":"address ","start":142.58126147460936,"end":142.93944311523438},{"word":"still ","start":142.93944311523438,"end":143.55217041015624},{"word":"henry ","start":143.55217041015624,"end":143.95307958984375},{"word":"dot ","start":143.95307958984375,"end":144.14307958984375},{"word":"tshinkenke ","start":144.14307958984375,"end":144.70217041015624},{"word":"at ","start":144.70217041015624,"end":144.85035229492186},{"word":"campus ","start":144.85035229492186,"end":145.28307958984374},{"word":"dash ","start":145.28307958984374,"end":145.52580688476561},{"word":"support ","start":145.52580688476561,"end":145.88398852539063},{"word":"dot ","start":145.88398852539063,"end":146.08489770507813},{"word":"C ","start":146.08489770507813,"end":146.24307958984375},{"word":"A?","start":146.24307958984375,"end":146.67580688476562}],"metadata":{"response_id":13}},{"role":"user","content":"Lieutenant Henry at g mail com. ","words":[{"word":"Lieutenant ","start":148.71099999999998,"end":149.271},{"word":"Henry ","start":149.271,"end":150.071},{"word":"at ","start":152.231,"end":152.631},{"word":"g ","start":152.631,"end":152.87099999999998},{"word":"mail ","start":152.87099999999998,"end":152.95101},{"word":"com. ","start":151.99099999999999,"end":152.231}]},{"role":"user","content":"g mail dot brycom. ","words":[{"word":"g ","start":152.631,"end":152.95101},{"word":"mail ","start":152.95101,"end":153.19099999999997},{"word":"dot ","start":153.19099999999997,"end":153.43099999999998},{"word":"brycom. ","start":153.43099999999998,"end":153.75099999999998}]},{"role":"agent","content":"Thank you. Just to confirm, is your email address lieutenanthenry at gmail dot com?","words":[{"word":"Thank ","start":155.06672729492186,"end":155.394},{"word":"you.","start":155.394,"end":155.85854541015624},{"word":" Just ","start":155.91731811523437,"end":156.0764091796875},{"word":"to ","start":156.0764091796875,"end":156.16004541015624},{"word":"confirm, ","start":156.16004541015624,"end":156.54004541015624},{"word":"is ","start":156.54004541015624,"end":156.6564091796875},{"word":"your ","start":156.6564091796875,"end":156.8045908203125},{"word":"email ","start":156.8045908203125,"end":157.07913647460938},{"word":"address ","start":157.07913647460938,"end":157.4164091796875},{"word":"lieutenanthenry ","start":157.4164091796875,"end":158.2182272949219},{"word":"at ","start":158.2182272949219,"end":158.3455},{"word":"gmail ","start":158.3455,"end":158.68277270507812},{"word":"dot ","start":158.68277270507812,"end":158.84095458984376},{"word":"com?","start":158.84095458984376,"end":159.2955}],"metadata":{"response_id":15}},{"role":"user","content":"Can we that sinking k at g mail dot com. ","words":[{"word":"Can ","start":161.14101,"end":161.381},{"word":"we ","start":161.381,"end":161.70101},{"word":"that ","start":161.86101,"end":162.18099999999998},{"word":"sinking ","start":162.381,"end":162.94099999999997},{"word":"k ","start":162.94099999999997,"end":163.18099999999998},{"word":"at ","start":163.18099999999998,"end":163.98099},{"word":"g ","start":163.98099,"end":164.301},{"word":"mail ","start":164.301,"end":164.46099999999998},{"word":"dot ","start":164.46099999999998,"end":164.701},{"word":"com. ","start":164.701,"end":164.94099999999997}]},{"role":"agent","content":"Thank you. Just to confirm, is your email address tshinkenke at gmail dot com?","words":[{"word":"Thank ","start":166.92354541015624,"end":167.219},{"word":"you.","start":167.219,"end":167.55627270507813},{"word":" Just ","start":167.60827661132814,"end":167.7773674316406},{"word":"to ","start":167.7773674316406,"end":167.87282202148438},{"word":"confirm, ","start":167.87282202148438,"end":168.3264582519531},{"word":"is ","start":168.3264582519531,"end":168.5164582519531},{"word":"your ","start":168.5164582519531,"end":168.7700947265625},{"word":"email ","start":168.7700947265625,"end":169.03373095703125},{"word":"address ","start":169.03373095703125,"end":169.38191284179686},{"word":"tshinkenke ","start":169.38191284179686,"end":169.97282202148438},{"word":"at ","start":169.97282202148438,"end":170.13100390625},{"word":"gmail ","start":170.13100390625,"end":170.50100390625},{"word":"dot ","start":170.50100390625,"end":170.659185546875},{"word":"com?","start":170.659185546875,"end":171.11282202148436}],"metadata":{"response_id":16}},{"role":"user","content":"No. Henry dot thinking k. At g mail dot com. ","words":[{"word":"No. ","start":172.201,"end":172.68098999999998},{"word":"Henry ","start":172.68098999999998,"end":173.56099999999998},{"word":"dot ","start":173.56099999999998,"end":173.96098999999998},{"word":"thinking ","start":174.50099999999998,"end":174.98099},{"word":"k. ","start":174.98099,"end":175.301},{"word":"At ","start":177.071,"end":177.95101},{"word":"g ","start":177.95101,"end":178.19099999999997},{"word":"mail ","start":178.19099999999997,"end":178.351},{"word":"dot ","start":178.351,"end":178.59099999999998},{"word":"com. ","start":178.59099999999998,"end":178.91099999999997}]},{"role":"agent","content":"Thank you for clarifying. Just to confirm, your email address is henry dot tshinkenke at gmail dot com, correct?","words":[{"word":"Thank ","start":180.72254541015624,"end":180.95436352539062},{"word":"you ","start":180.95436352539062,"end":181.07072729492188},{"word":"for ","start":181.07072729492188,"end":181.208},{"word":"clarifying.","start":181.208,"end":181.9889091796875},{"word":" Just ","start":182.01585986328126,"end":182.23767797851562},{"word":"to ","start":182.23767797851562,"end":182.33222338867188},{"word":"confirm, ","start":182.33222338867188,"end":182.75495068359376},{"word":"your ","start":182.75495068359376,"end":182.90222338867187},{"word":"email ","start":182.90222338867187,"end":183.15585986328125},{"word":"address ","start":183.15585986328125,"end":183.54585986328124},{"word":"is ","start":183.54585986328124,"end":183.73585986328126},{"word":"henry ","start":183.73585986328126,"end":184.14767797851562},{"word":"dot ","start":184.14767797851562,"end":184.35858715820314},{"word":"tshinkenke ","start":184.35858715820314,"end":185.08676904296874},{"word":"at ","start":185.08676904296874,"end":185.31949609375},{"word":"gmail ","start":185.31949609375,"end":185.65676904296876},{"word":"dot ","start":185.65676904296876,"end":185.82585986328124},{"word":"com, ","start":185.82585986328124,"end":186.04767797851562},{"word":"correct?","start":186.04767797851562,"end":186.58585986328126}],"metadata":{"response_id":19}},{"role":"user","content":"Correct. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 18:12:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b790f1656644e88409697848b2e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Angie","last_name":"Lai","full_name":"Angie Lai","contact_id":"38833","email":"iam.angielai@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"June 19 2025 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:04-04:00","called_by":"","cancel_date":"2024-08-02","corp_cancel_date":"","paid_thru":"2024-05-31","company_paid_thru":"","the_withdrawal_date":"2024-08-02","the_withdrawal_duration":"1 year and 9 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:51-05:00","email":"iam.angielai@gmail.com","phone":"","firstName":"Angie","lastName":"Lai","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"89dbdbbe97f2151d8f169b73684c1874","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T17:12:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:51","updated_utc_timestamp":"2026-05-12 17:12:26","created_timestamp":"2025-05-05 11:45:51","updated_timestamp":"2026-05-12 17:12:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:51-05:00","email":"iam.angielai@gmail.com","phone":"","firstName":"Angie","lastName":"Lai","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"89dbdbbe97f2151d8f169b73684c1874","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T17:12:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:51","updated_utc_timestamp":"2026-05-12 17:12:26","created_timestamp":"2025-05-05 11:45:51","updated_timestamp":"2026-05-12 17:12:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 18:13:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_631cfe5c56135e60013c3bde9d6","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Michele","last_name":"Brooker","full_name":"Michele Brooker","contact_id":"38989","email":"heybrooker@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"2504276457\r\njune 23 2-25 vm","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T16:49:03-04:00","called_by":"","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 18:33:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ac70a8e2ed07c0bcc913c165d90","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alice","last_name":"Trino","full_name":"Alice Trino","contact_id":"8937","email":"alicejdt@yahoo.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 11 2025 vm\r\nMar 18 2025 survey completed\n2026 May 12 callback scheduled for after 6 PM","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-12T11:27:35-04:00","called_by":"","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 18:47:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_36178063ce91f61080e2f0147d3","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alice","last_name":"Trino","full_name":"Alice Trino","contact_id":"8937","email":"alicejdt@yahoo.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 11 2025 vm\r\nMar 18 2025 survey completed\n2026 May 12 callback scheduled for after 6 PM\n2026 May 12 - Reached voicemail for Alice Trino; left instruction to reply after 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Mandatory Phrase Detection: No since none of the required phrases appeared.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2024-02-03","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9019],"average":9019,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16476865872","direction":"outbound"},"event_timestamp":1778626065947} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 8937 CALL ID: call_36178063ce91f61080e2f0147d3 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:05:58-05:00","email":"alicejdt@yahoo.com","phone":"6476865872","firstName":"Alice","lastName":"Trino","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"be9df0d68e4e1ad1bdb67acbfe3a1014","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T17:47:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:05:58","updated_utc_timestamp":"2026-05-12 17:47:47","created_timestamp":"2024-10-03 16:05:58","updated_timestamp":"2026-05-12 17:47:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2024-11-22 20:43:18","best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 22:18:55 ---------------------------------------- RAW: (empty) ---------------------------------------- ❌ Invalid payload (missing call)