======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:42:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0a4d90903240c2d4d7486626acb","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Marie","last_name":"Brewer","full_name":"Marie Brewer","contact_id":"39691","email":"marie@cybermail.ca","orgname":"Atlanticann Medical Inc.","member_type":"PRO","bloc_notes_ac":"July 3 2025 vm\r\nLN Sept 16 2025 vm\n2026 May 11 reached voicemail at Atlantic Medical Incorporated\n2026 May 11 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"NS","toronto_current_time":"2026-05-13T08:41:44-04:00","called_by":"","cancel_date":"2024-11-02","corp_cancel_date":"","paid_thru":"2024-08-31","company_paid_thru":"","the_withdrawal_date":"2024-11-02","the_withdrawal_duration":"1 year and 6 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0a4d90903240c2d4d7486626acb","X-RetellAI-SipTraceId":"call_0a4d90903240c2d4d7486626acb","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778676130873,"end_timestamp":1778676138640,"duration_ms":7767,"transcript":"User: Have reached AMI, AtlantiCen Medical Incorporated, home of four fifty four, Iris Labs, Nsiqoo. \n","transcript_object":[{"role":"user","content":"Have reached AMI, AtlantiCen Medical Incorporated, home of four fifty four, Iris Labs, Nsiqoo. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:42:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2e34c89f94e108b12f3d05996b8","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Marina","last_name":"Wright","full_name":"Marina Wright","contact_id":"41800","email":"marinaw1810@yahoo.ca","orgname":"Family and Early Childhood Anglophone East","member_type":"PRO","bloc_notes_ac":"03 September 2025 Not in the office\r\n22 September 2025 She didn't want to participate saying that she didn't benefit from it much\n2026 May 11 call reached voicemail or gatekeeper, no contact with Marina.\n2026 May 11 call reached voicemail, no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:42:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4973a71d8b8838ff59ed0a0f01b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Mackenzie","last_name":"Hickey","full_name":"Mackenzie Hickey","contact_id":"47152","email":"mackhickey99@gmail.com","orgname":"Lorneville Mechanical Contractors","member_type":"PRO","bloc_notes_ac":"2026 May 11 call reached voicemail at Lorneville Mechanical Contractor, no contact made.\n2026 May 11 call reached uninitialized voicemail, no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:42:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_14928e8cea9724d1407b4feb974","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Christine","last_name":"Sandahl-Bland","full_name":"Christine Sandahl-Bland","contact_id":"44106","email":"christine.bland@hotmail.com","orgname":"Town of Port Hawkesbury","member_type":"PRO","bloc_notes_ac":"LN Nov 19 2025 Christine has retired\n2026 May 11 contact informed Christine is retired, call ended.\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 reached voicemail, no conversation","number_of_passed_courses":"4","extension":"","province":"NS","toronto_current_time":"2026-05-13T08:41:44-04:00","called_by":"","cancel_date":"2025-11-04","corp_cancel_date":"","paid_thru":"2025-08-31","company_paid_thru":"","the_withdrawal_date":"2025-11-04","the_withdrawal_duration":"6 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_14928e8cea9724d1407b4feb974","X-RetellAI-SipTraceId":"call_14928e8cea9724d1407b4feb974","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778676150927,"end_timestamp":1778676153281,"duration_ms":2354,"transcript":"User: You have reached Christine Blan's voice mail. \n","transcript_object":[{"role":"user","content":"You have reached Christine Blan's voice mail. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:42:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bbea62c81f136f8d426e5710919","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Eric","last_name":"Salem","full_name":"Eric Salem","contact_id":"42767","email":"ericsalem71@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN / 30 September 2025 VM\n2026 May 11 call reached voicemail, message left\n2026 May 11 call reached voicemail, no message left","number_of_passed_courses":"4","extension":"","province":"NS","toronto_current_time":"2026-05-13T08:41:44-04:00","called_by":"","cancel_date":"2025-08-02","corp_cancel_date":"","paid_thru":"2025-05-31","company_paid_thru":"","the_withdrawal_date":"2025-08-02","the_withdrawal_duration":"9 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Official opening not delivered (no live interaction) -20%. No survey questions asked (-? multiple questions not asked) -25%. Valid outcome assigned (+5%). Approved closing not spoken (+0%).","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening occurred because call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked; order cannot be validated.","Skip Logic Accuracy":"0%. No branching occurred due to voicemail.","Verbatim Survey Compliance":"0%. No survey phrases were spoken.","Mandatory Phrase Detection":"0%. Required phrases were not present. 0% . No required phrases detected in voicemail.","Debug Analytical Variables":"Call Flow Completion Rate: started at 100% then -20% for missing official opening, -25% for failing to ask five script questions (each -5%), +5% for assigning a valid disposition yields 60%. Official Opening Gate Accuracy: 0% because no identity confirmation or opening spoken. Survey Order Integrity Score: 0% because no survey questions occurred. Skip Logic Accuracy: 0% because no branching took place. Verbatim Survey Compliance: 0% as no scripted questions were read. Mandatory Phrase Detection: 0% as none of the mandatory phrases were present.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-08-02","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9005],"average":9005,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19028355847","direction":"outbound"},"event_timestamp":1778676162946} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 42767 CALL ID: call_bbea62c81f136f8d426e5710919 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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call reached voicemail; no conversation occurred and a message was left.","cdate":"2026-05-11T13:10:41-05:00","udate":"2026-05-13T07:42:43-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169558\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169558\/field"},"owner":"42767","id":"1169558"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-08-13T15:49:08-05:00","email":"ericsalem71@gmail.com","phone":"9028355847","firstName":"Eric","lastName":"Salem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"f23e05e37873c4a19bc4eb4597274bf2","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:42:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-13 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-08-13T15:49:08-05:00","email":"ericsalem71@gmail.com","phone":"9028355847","firstName":"Eric","lastName":"Salem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"f23e05e37873c4a19bc4eb4597274bf2","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:42:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-13 15:49:08","updated_utc_timestamp":"2026-05-13 07:42:44","created_timestamp":"2025-08-13 15:49:08","updated_timestamp":"2026-05-13 07:42:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-08-13T15:49:08-05:00","email":"ericsalem71@gmail.com","phone":"9028355847","firstName":"Eric","lastName":"Salem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"f23e05e37873c4a19bc4eb4597274bf2","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:42:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-13 15:49:08","updated_utc_timestamp":"2026-05-13 07:42:44","created_timestamp":"2025-08-13 15:49:08","updated_timestamp":"2026-05-13 07:42:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2025-08-13T15:49:08-05:00","email":"ericsalem71@gmail.com","phone":"9028355847","firstName":"Eric","lastName":"Salem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"f23e05e37873c4a19bc4eb4597274bf2","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:42:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-13 15:49:08","updated_utc_timestamp":"2026-05-13 07:42:45","created_timestamp":"2025-08-13 15:49:08","updated_timestamp":"2026-05-13 07:42:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:42:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7ff831bb1ed2a0d3e4fa1ba38fd","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Miaomiao","last_name":"Tao","full_name":"Miaomiao Tao","contact_id":"47838","email":"tracytao6@gmail.com","orgname":"Karma Bridal and Formal","member_type":"PRO","bloc_notes_ac":"2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"NS","toronto_current_time":"2026-05-13T08:41:44-04:00","called_by":"","cancel_date":"2026-02-03","corp_cancel_date":"","paid_thru":"2025-11-30","company_paid_thru":"","the_withdrawal_date":"2026-02-03","the_withdrawal_duration":"3 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Thank you for calling Karma Bridal Informal. Unfortunately, we're not able to take your call. \n","transcript_object":[{"role":"user","content":"Hi there. Thank you for calling Karma Bridal Informal. Unfortunately, we're not able to take your call. ","words":[{"word":"Hi ","start":0.5810000000000001,"end":0.901},{"word":"there. ","start":0.901,"end":1.2209998999999998},{"word":"Thank ","start":1.2209998999999998,"end":1.381},{"word":"you ","start":1.381,"end":1.4609999},{"word":"for ","start":1.4609999,"end":1.6209999},{"word":"calling ","start":1.6209999,"end":1.8609999},{"word":"Karma ","start":1.8609999,"end":2.3409999999999997},{"word":"Bridal ","start":2.3409999999999997,"end":2.6609998999999998},{"word":"Informal. 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Skip Logic Accuracy is 0% because no flow branching occurred. Verbatim Survey Compliance is 0% due to absence of questions. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:42:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1886db52a10baa4e0de8c8387da","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Darlene","last_name":"Huntley","full_name":"Darlene Huntley","contact_id":"43139","email":"darbaby3@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN / 01 October 2025 Survey completed but she is very frustrated by the way she was treated by NPI and specially when they asked for her PCP certificate back given that she has been paying for several years even without using it much and maintaining her hours. She wrote an e-mail to NPI membership on May 27 and never heard back from them - I told her I'll ask for someone to call her\n2026 May 11 call reached voicemail for Darlene\n2026 May 11 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"NS","toronto_current_time":"2026-05-13T08:41:44-04:00","called_by":"","cancel_date":"2025-09-03","corp_cancel_date":"","paid_thru":"2025-06-30","company_paid_thru":"","the_withdrawal_date":"2025-09-03","the_withdrawal_duration":"8 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1886db52a10baa4e0de8c8387da","X-RetellAI-SipTraceId":"call_1886db52a10baa4e0de8c8387da","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778676164881,"end_timestamp":1778676170291,"duration_ms":5410,"transcript":"Agent: Hello, may I please speak with Darlene?\nUser: Hello. You've reached voice mail for Darlene. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Darlene?","words":[{"word":"Hello, ","start":1.0549091796875,"end":1.32945458984375},{"word":"may ","start":1.32945458984375,"end":1.477636474609375},{"word":"I ","start":1.477636474609375,"end":1.561272705078125},{"word":"please ","start":1.561272705078125,"end":1.8149091796875},{"word":"speak ","start":1.8149091796875,"end":1.87854541015625},{"word":"with ","start":1.87854541015625,"end":2.06854541015625},{"word":"Darlene?","start":2.06854541015625,"end":2.226727294921875}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached voice mail for Darlene. ","words":[{"word":"Hello. ","start":3.284,"end":3.6839998},{"word":"You've ","start":3.6839998,"end":4.004},{"word":"reached ","start":4.004,"end":4.164},{"word":"voice ","start":4.164,"end":4.484},{"word":"mail ","start":4.484,"end":4.724},{"word":"for ","start":4.724,"end":4.8839997},{"word":"Darlene. ","start":4.8839997,"end":5.204}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Darlene?","words":[{"word":"Hello, ","start":1.0549091796875,"end":1.32945458984375},{"word":"may ","start":1.32945458984375,"end":1.477636474609375},{"word":"I ","start":1.477636474609375,"end":1.561272705078125},{"word":"please ","start":1.561272705078125,"end":1.8149091796875},{"word":"speak ","start":1.8149091796875,"end":1.87854541015625},{"word":"with ","start":1.87854541015625,"end":2.06854541015625},{"word":"Darlene?","start":2.06854541015625,"end":2.226727294921875}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached voice mail for Darlene. ","words":[{"word":"Hello. ","start":3.284,"end":3.6839998},{"word":"You've ","start":3.6839998,"end":4.004},{"word":"reached ","start":4.004,"end":4.164},{"word":"voice ","start":4.164,"end":4.484},{"word":"mail ","start":4.484,"end":4.724},{"word":"for ","start":4.724,"end":4.8839997},{"word":"Darlene. ","start":4.8839997,"end":5.204}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/400b31b6f1df531182c3d9477acbee268e71a9b45a58583edb379d2779c509bf/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/400b31b6f1df531182c3d9477acbee268e71a9b45a58583edb379d2779c509bf/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/400b31b6f1df531182c3d9477acbee268e71a9b45a58583edb379d2779c509bf/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":760,"p90":760,"p95":760,"p99":760,"min":760,"max":760,"num":1,"sum":760,"values":[760]},"tts":{"p50":271,"p90":271,"p95":271,"p99":271,"min":271,"max":271,"num":1,"sum":271,"values":[271]},"knowledge_base":{"p50":51,"p90":51,"p95":51,"p99":51,"min":51,"max":51,"num":1,"sum":51,"values":[51]},"asr":{"p50":21.3125,"p90":831.0625600000009,"p95":1422.3437799999986,"p99":1895.368755999999,"min":0,"max":2013.625,"num":7,"sum":2120.25,"values":[0,0,21.3125,21.3125,2013.625,42.6876000000002,21.312399999999798]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.8},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.7291667,"combined_cost":4.375},"call_analysis":{"call_summary":"Outbound call reached Darlene's voicemail; no human interaction occurred and no message was left.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-13 08:42","Mini-NPS":"3","One-Sentence-not-Renewed":"Contact not reached; voicemail answered.","int_code":"06","Initial-value":"Other","PRO-other-reasons-not-to-renew":"Contact not reached","Age-Range":"Preferred not to say","bloc_notes":"2026 May 13 - Reached voicemail for Darlene; no message left","Other-member-benefit":"N/A","call_summary_title":"Voicemail reached for Darlene","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"20% . Official opening not delivered to a human; call ended at voicemail quickly (-80%), valid outcome assigned (+5%).","Official Opening Gate Accuracy":"0% . Opening was attempted but only reached voicemail and identity confirmation not obtained.","Survey Order Integrity Score":"0% . No survey questions asked.","Skip Logic Accuracy":"0% . No branching occurred due to voicemail.","Verbatim Survey Compliance":"0% . No survey phrasing was used.","Mandatory Phrase Detection":"No . Required phrases absent; call reached voicemail so none were spoken.","Debug Analytical Variables":"Call Flow Completion Rate reduced heavily because the call immediately hit voicemail and no interaction occurred; Official Opening Gate Accuracy is zero since identity confirmation and proper opening to a human did not happen; Survey Order Integrity Score is zero as no questions were asked; Skip Logic Accuracy is zero because no branching or email sending occurred; Verbatim Survey Compliance is zero as no survey wording was used; Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"14375242727","Withdrawal date":"2025-09-03","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9012],"average":9012,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19028171266","direction":"outbound"},"event_timestamp":1778676179200} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 43139 CALL ID: call_1886db52a10baa4e0de8c8387da EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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call reached Darlene's voicemail; no human interaction occurred and no message was left.","cdate":"2026-05-11T13:01:53-05:00","udate":"2026-05-13T07:42:59-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169451\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169451\/field"},"owner":"43139","id":"1169451"}} FIELD 311 → HTTP 200 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\/ 01 October 2025 Survey completed but she is very frustrated by the way she was treated by NPI and specially when they asked for her PCP certificate back given that she has been paying for several years even without using it much and maintaining her hours. She wrote an e-mail to NPI membership on May 27 and never heard back from them - I told her I'll ask for someone to call her\n2026 May 11 call reached voicemail for Darlene\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail for Darlene; no message left","cdate":"2025-10-01T08:28:08-05:00","udate":"2026-05-13T07:43:00-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/673017\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/673017\/field"},"owner":"43139","id":"673017"}} FIELD 52 → HTTP 200 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-09-05T13:22:24-05:00","email":"darbaby3@hotmail.com","phone":"9028171266","firstName":"Darlene","lastName":"Huntley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"463ea98383f38fb904315caefabbe1d2","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-10-07T10:31:27-05:00","udate":"2026-05-13T07:43:00-05:00","edate":"2025-10-07T10:24:18-05:00","deleted_at":null,"created_utc_timestamp":"2025-09-05 13:22:24","updated_utc_timestamp":"2026-05-13 07:43:00","created_timestamp":"2025-09-05 13:22:24","updated_timestamp":"2026-05-13 07:43:00","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-09-05T13:22:24-05:00","email":"darbaby3@hotmail.com","phone":"9028171266","firstName":"Darlene","lastName":"Huntley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"463ea98383f38fb904315caefabbe1d2","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-10-07T10:31:27-05:00","udate":"2026-05-13T07:43:00-05:00","edate":"2025-10-07T10:24:18-05:00","deleted_at":null,"created_utc_timestamp":"2025-09-05 13:22:24","updated_utc_timestamp":"2026-05-13 07:43:00","created_timestamp":"2025-09-05 13:22:24","updated_timestamp":"2026-05-13 07:43:00","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:43:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f28fc4f50ad844e8e423a4d551c","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Renée","last_name":"Weeks","full_name":"Renée Weeks","contact_id":"31318","email":"renee-weeks@outlook.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Aug 18 2025 vm\n2026 May 11 voicemail reached, no contact made\n2026 May 11 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"NS","toronto_current_time":"2026-05-13T08:41:44-04:00","called_by":"","cancel_date":"2025-07-04","corp_cancel_date":"","paid_thru":"2025-04-30","company_paid_thru":"","the_withdrawal_date":"2025-07-04","the_withdrawal_duration":"10 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f28fc4f50ad844e8e423a4d551c","X-RetellAI-SipTraceId":"call_f28fc4f50ad844e8e423a4d551c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778676204655,"end_timestamp":1778676206368,"duration_ms":1713,"transcript":"User: person you have called is not available. \n","transcript_object":[{"role":"user","content":"person you have called is not available. ","words":[{"word":"person ","start":0.264,"end":0.504},{"word":"you ","start":0.504,"end":0.664},{"word":"have ","start":0.664,"end":0.82399995},{"word":"called ","start":0.82399995,"end":0.984},{"word":"is ","start":0.984,"end":1.1440000000000001},{"word":"not ","start":1.1440000000000001,"end":1.304},{"word":"available. ","start":1.304,"end":1.544}]}],"transcript_with_tool_calls":[{"role":"user","content":"person you have called is not available. ","words":[{"word":"person ","start":0.264,"end":0.504},{"word":"you ","start":0.504,"end":0.664},{"word":"have ","start":0.664,"end":0.82399995},{"word":"called ","start":0.82399995,"end":0.984},{"word":"is ","start":0.984,"end":1.1440000000000001},{"word":"not ","start":1.1440000000000001,"end":1.304},{"word":"available. 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Mandatory Phrase Detection 0% because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2025-07-04","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9045],"average":9045,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19024719796","direction":"outbound"},"event_timestamp":1778676212634} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 31318 CALL ID: call_f28fc4f50ad844e8e423a4d551c EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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call reached voicemail; no contact was reached and no conversation occurred.","cdate":"2026-05-11T14:21:43-05:00","udate":"2026-05-13T07:43:33-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169811\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169811\/field"},"owner":"31318","id":"1169811"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:19:18-05:00","email":"renee-weeks@outlook.com","phone":"9024719796","firstName":"Ren\u00e9e","lastName":"Weeks","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"792084242","ua":"","hash":"75ecb679a80fe5055068b5396e728031","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"3","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:43:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:18","updated_utc_timestamp":"2026-05-13 07:43:33","created_timestamp":"2025-03-12 14:19:18","updated_timestamp":"2026-05-13 07:43:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 10:39:37","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/automationEntryCounts"},"id":"31318","organization":null}],"fieldValue":{"contact":"31318","field":"311","value":"Voicemail reached - no answer","cdate":"2026-05-11T14:21:43-05:00","udate":"2026-05-13T07:43:33-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169812\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169812\/field"},"owner":"31318","id":"1169812"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:19:18-05:00","email":"renee-weeks@outlook.com","phone":"9024719796","firstName":"Ren\u00e9e","lastName":"Weeks","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"792084242","ua":"","hash":"75ecb679a80fe5055068b5396e728031","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"3","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:43:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:18","updated_utc_timestamp":"2026-05-13 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18 2025 vm\n2026 May 11 voicemail reached, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail, no message left","cdate":"2025-06-16T08:11:19-05:00","udate":"2026-05-13T07:43:33-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/521856\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/521856\/field"},"owner":"31318","id":"521856"}} FIELD 52 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:43:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a7deb75444ac9ed9cb0c5d99221","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Christine","last_name":"Robertson","full_name":"Christine Robertson","contact_id":"41857","email":"christine.robertson007@gmail.com","orgname":"JASCO Applied Sciences","member_type":"PRO","bloc_notes_ac":"Sept 3 2025 vm\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no human 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Ellen, ","start":18.8934697265625,"end":19.220742431640623},{"word":"and ","start":19.220742431640623,"end":19.336197021484374},{"word":"I’m ","start":19.336197021484374,"end":19.48437890625},{"word":"calling ","start":19.48437890625,"end":19.74801513671875},{"word":"on ","start":19.74801513671875,"end":19.8434697265625},{"word":"behalf ","start":19.8434697265625,"end":20.12801513671875},{"word":"of ","start":20.12801513671875,"end":20.222560546875},{"word":"the ","start":20.222560546875,"end":20.32892431640625},{"word":"National ","start":20.32892431640625,"end":20.739833251953126},{"word":"Payroll ","start":20.739833251953126,"end":21.130742431640623},{"word":"Institute, ","start":21.130742431640623,"end":21.689833251953125},{"word":"NPI. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:43:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7f2b7bbfbed5eeec5853c9dad0d","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Anna","last_name":"Ross","full_name":"Anna Ross","contact_id":"43709","email":"anna@corebookkeepingnl.com","orgname":"Core Bookkeeping","member_type":"PRO","bloc_notes_ac":"LN Oct 21 2025 vm\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-10-02T10:57:29-05:00","email":"anna@corebookkeepingnl.com","phone":"7097435338","firstName":"Anna","lastName":"Ross","orgid":"25507","orgname":"Core Bookkeeping","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"fa5cee491117f0558a6caabb2a9a4264","socialdata_lastcheck":null,"email_local":"","email_domain":"corebookkeepingnl.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:43:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-02 10:57:29","updated_utc_timestamp":"2026-05-13 07:43:45","created_timestamp":"2025-10-02 10:57:29","updated_timestamp":"2026-05-13 07:43:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:44:14 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bc9a7b3e57e0c9cabf0a6e2ba7a","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Loretta","last_name":"Elderkin","full_name":"Loretta Elderkin","contact_id":"39988","email":"lorettae123@gmail.com","orgname":"The Salvation Army Lakeview Manor","member_type":"PRO","bloc_notes_ac":"July 4 2025 vm\r\nLN / 06 October 2025 Survey compeletd\n2026 May 11 call reached voicemail, no direct contact 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What time on Friday would be most convenient to reach her?","words":[{"word":"Thank ","start":28.0679091796875,"end":28.385181884765625},{"word":"you.","start":28.385181884765625,"end":28.807},{"word":" Just ","start":28.845443115234374,"end":29.056352294921876},{"word":"to ","start":29.056352294921876,"end":29.140897705078125},{"word":"confirm, ","start":29.140897705078125,"end":29.805443115234375},{"word":"Friday ","start":29.805443115234375,"end":30.1645341796875},{"word":"would ","start":30.1645341796875,"end":30.3127158203125},{"word":"be ","start":30.3127158203125,"end":30.396352294921876},{"word":"the ","start":30.396352294921876,"end":30.491806884765627},{"word":"best ","start":30.491806884765627,"end":30.6927158203125},{"word":"day ","start":30.6927158203125,"end":30.81907958984375},{"word":"to ","start":30.81907958984375,"end":30.903625},{"word":"call ","start":30.903625,"end":31.0827158203125},{"word":"back, ","start":31.0827158203125,"end":31.441806884765626},{"word":"correct? 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:45:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b6d126d98d9b1b0ac1f0209eca4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alisha","last_name":"Kendall","full_name":"Alisha Kendall","contact_id":"44508","email":"alishakendall_92@hotmail.ca","orgname":"","member_type":"PRO","bloc_notes_ac":"LN / 08 December 2025 VM\n2026 May 11 call reached voicemail or unintended recipient, no conversation completed\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Sure. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. And \n6. Advancing your payroll career. \n\nWhich one best describes your situation?\nUser: Probably four. \nUser: And four. \nAgent: Thank you. I’ve recorded “Gaining payroll designation.”\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Three. \nAgent: Thank you for your feedback.\n\nNow, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: Thirty one to forty five. \nAgent: Thank you.\n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks.\n\nWould you be open to renewing your membership today?\nUser: Uh, no. Not right now. \nAgent: Thank you for letting me know. Could you tell me the main reason you decided not to renew your membership?Is it because: \n1. You are no longer working in payroll. \n2. You didn’t use the membership enough, or payroll wasn’t complex for you. \n3. You’re temporarily out of a payroll job. \n4. You felt the benefits were useful, but the fee wasn’t worth it. \nIf you have another reason, you can tell me what it is. Which of these best describes your situation?\nUser: The last one. The fee wasn't worth it. \nAgent: Thank you for sharing that. Most people find the membership not beneficial because they are not aware of all the services that we offer. One inquiry to our Payroll InfoLine can resolve a complex payroll issue for you. Receiving constant updates regarding changes in payroll legislation saves you time to stay current. Our new and revised Career Development Toolkit helps you advance your career, and you can network with peers locally or across the country.\n\nWith this being said, will you be open to renewing your Professional Membership today?\nUser: No. Not today. \nAgent: Thank you for your honesty.Just so you know, there’s also an Associate membership option that you can choose, with no exams or certification requirements, but you'll still get access to all payroll resources and updates and other membership perks. Associate membership is just a flexible way to stay informed without the commitment of maintaining a designation. Would you like me to send you the Associate membership details for you to review?\nUser: Yes, please. \nUser: please. \nAgent: Thank you. Just to confirm, is your email address alisha kendall underscore 92 at hotmail dot C A?\nUser: Yes. \nAgent: Thank you for speaking with me today. Have a good day and goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Alisha?","words":[{"word":"Hello, ","start":1.5689091796875,"end":1.896181884765625},{"word":"may ","start":1.896181884765625,"end":2.03345458984375},{"word":"I ","start":2.03345458984375,"end":2.0970908203125},{"word":"please ","start":2.0970908203125,"end":2.308},{"word":"speak ","start":2.308,"end":2.349818115234375},{"word":"with ","start":2.349818115234375,"end":2.5189091796875},{"word":"Alisha?","start":2.5189091796875,"end":2.656181884765625}],"metadata":{"response_id":0}},{"role":"user","content":"It's Alicia speaking. ","words":[{"word":"It's ","start":4.6720003,"end":5.072},{"word":"Alicia ","start":5.072,"end":5.3119997},{"word":"speaking. ","start":5.3119997,"end":5.6320004}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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I’ve recorded “Gaining payroll designation.”\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":48.0779091796875,"end":48.363363525390625},{"word":"you.","start":48.363363525390625,"end":48.73245458984375},{"word":" I’ve ","start":48.779776611328124,"end":48.92795825195312},{"word":"recorded ","start":48.92795825195312,"end":49.3815947265625},{"word":"“Gaining ","start":49.3815947265625,"end":49.70886743164063},{"word":"payroll ","start":49.70886743164063,"end":50.03614013671875},{"word":"designation.”","start":50.03614013671875,"end":50.80704931640625},{"word":"\n\nNow, ","start":50.846151611328125,"end":51.02524243164063},{"word":"on ","start":51.02524243164063,"end":51.16251513671875},{"word":"a ","start":51.16251513671875,"end":51.247060546875},{"word":"scale ","start":51.247060546875,"end":51.57433325195313},{"word":"of ","start":51.57433325195313,"end":51.67978784179687},{"word":"1 ","start":51.67978784179687,"end":51.8379697265625},{"word":"to ","start":51.8379697265625,"end":51.94342431640625},{"word":"5, ","start":51.94342431640625,"end":52.260697021484376},{"word":"with ","start":52.260697021484376,"end":52.42887890625},{"word":"5 ","start":52.42887890625,"end":52.74615161132812},{"word":"being ","start":52.74615161132812,"end":52.9779697265625},{"word":"very ","start":52.9779697265625,"end":53.23160595703125},{"word":"satisfied ","start":53.23160595703125,"end":53.886151611328124},{"word":"and ","start":53.886151611328124,"end":54.097060546875},{"word":"1 ","start":54.097060546875,"end":54.297060546875},{"word":"being ","start":54.297060546875,"end":54.529787841796875},{"word":"very ","start":54.529787841796875,"end":54.6979697265625},{"word":"dissatisfied, ","start":54.6979697265625,"end":54.75069702148438},{"word":"how ","start":54.75069702148438,"end":55.785242431640626},{"word":"would ","start":55.785242431640626,"end":55.94342431640625},{"word":"you ","start":55.94342431640625,"end":56.11251513671875},{"word":"rate ","start":56.11251513671875,"end":56.23887890625},{"word":"your ","start":56.23887890625,"end":56.4079697265625},{"word":"overall ","start":56.4079697265625,"end":56.566151611328124},{"word":"satisfaction ","start":56.566151611328124,"end":56.946151611328126},{"word":"with ","start":56.946151611328126,"end":57.56887890625},{"word":"your ","start":57.56887890625,"end":57.71615161132812},{"word":"NPI ","start":57.71615161132812,"end":57.87524243164062},{"word":"membership ","start":57.87524243164062,"end":58.276151611328125},{"word":"experience?","start":58.276151611328125,"end":58.70887890625}],"metadata":{"response_id":4}},{"role":"user","content":"Three. ","words":[{"word":"Three. ","start":61.151999999999994,"end":61.952}]},{"role":"agent","content":"Thank you for your feedback.\n\nNow, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? 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","words":[{"word":"Yes, ","start":181.502,"end":181.982},{"word":"please. ","start":181.982,"end":182.062}]},{"role":"user","content":"please. ","words":[{"word":"please. ","start":182.122,"end":182.282}]},{"role":"agent","content":"Thank you. Just to confirm, is your email address alisha kendall underscore 92 at hotmail dot C A?","words":[{"word":"Thank ","start":184.1009091796875,"end":184.38636352539064},{"word":"you.","start":184.38636352539064,"end":184.75545458984374},{"word":" Just ","start":184.80510986328125,"end":184.98510986328125},{"word":"to ","start":184.98510986328125,"end":185.0696552734375},{"word":"confirm, ","start":185.0696552734375,"end":185.51238256835939},{"word":"is ","start":185.51238256835939,"end":185.68147338867186},{"word":"your ","start":185.68147338867186,"end":185.8714733886719},{"word":"email ","start":185.8714733886719,"end":186.13510986328126},{"word":"address ","start":186.13510986328126,"end":186.420564453125},{"word":"alisha ","start":186.420564453125,"end":186.7896552734375},{"word":"kendall ","start":186.7896552734375,"end":187.15874609375},{"word":"underscore ","start":187.15874609375,"end":187.570564453125},{"word":"92 ","start":187.570564453125,"end":187.82420068359374},{"word":"at ","start":187.82420068359374,"end":188.02420068359376},{"word":"hotmail ","start":188.02420068359376,"end":188.20420068359374},{"word":"dot ","start":188.20420068359374,"end":188.60510986328126},{"word":"C ","start":188.60510986328126,"end":188.81601904296875},{"word":"A?","start":188.81601904296875,"end":188.98510986328125}],"metadata":{"response_id":16}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":190.572,"end":190.89200000000002}]},{"role":"agent","content":"Thank you for speaking with me today. Have a good day and goodbye.","words":[{"word":"Thank ","start":193.6909091796875,"end":193.9336364746094},{"word":"you ","start":193.9336364746094,"end":194.05},{"word":"for ","start":194.05,"end":194.17636352539063},{"word":"speaking ","start":194.17636352539063,"end":194.43},{"word":"with ","start":194.43,"end":194.4827272949219},{"word":"me ","start":194.4827272949219,"end":194.62},{"word":"today. 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","words":[{"word":"It's ","start":4.6720003,"end":5.072},{"word":"Alicia ","start":5.072,"end":5.3119997},{"word":"speaking. ","start":5.3119997,"end":5.6320004}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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","words":[{"word":"Sure. ","start":19.651999,"end":19.892}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. And \n6. 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","words":[{"word":"And ","start":46.431999999999995,"end":46.672003},{"word":"four. ","start":46.672003,"end":46.992003}]},{"role":"agent","content":"Thank you. I’ve recorded “Gaining payroll designation.”\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":48.0779091796875,"end":48.363363525390625},{"word":"you.","start":48.363363525390625,"end":48.73245458984375},{"word":" I’ve ","start":48.779776611328124,"end":48.92795825195312},{"word":"recorded ","start":48.92795825195312,"end":49.3815947265625},{"word":"“Gaining ","start":49.3815947265625,"end":49.70886743164063},{"word":"payroll ","start":49.70886743164063,"end":50.03614013671875},{"word":"designation.”","start":50.03614013671875,"end":50.80704931640625},{"word":"\n\nNow, ","start":50.846151611328125,"end":51.02524243164063},{"word":"on ","start":51.02524243164063,"end":51.16251513671875},{"word":"a ","start":51.16251513671875,"end":51.247060546875},{"word":"scale ","start":51.247060546875,"end":51.57433325195313},{"word":"of ","start":51.57433325195313,"end":51.67978784179687},{"word":"1 ","start":51.67978784179687,"end":51.8379697265625},{"word":"to ","start":51.8379697265625,"end":51.94342431640625},{"word":"5, ","start":51.94342431640625,"end":52.260697021484376},{"word":"with ","start":52.260697021484376,"end":52.42887890625},{"word":"5 ","start":52.42887890625,"end":52.74615161132812},{"word":"being ","start":52.74615161132812,"end":52.9779697265625},{"word":"very ","start":52.9779697265625,"end":53.23160595703125},{"word":"satisfied ","start":53.23160595703125,"end":53.886151611328124},{"word":"and ","start":53.886151611328124,"end":54.097060546875},{"word":"1 ","start":54.097060546875,"end":54.297060546875},{"word":"being ","start":54.297060546875,"end":54.529787841796875},{"word":"very ","start":54.529787841796875,"end":54.6979697265625},{"word":"dissatisfied, ","start":54.6979697265625,"end":54.75069702148438},{"word":"how ","start":54.75069702148438,"end":55.785242431640626},{"word":"would ","start":55.785242431640626,"end":55.94342431640625},{"word":"you ","start":55.94342431640625,"end":56.11251513671875},{"word":"rate ","start":56.11251513671875,"end":56.23887890625},{"word":"your ","start":56.23887890625,"end":56.4079697265625},{"word":"overall ","start":56.4079697265625,"end":56.566151611328124},{"word":"satisfaction ","start":56.566151611328124,"end":56.946151611328126},{"word":"with ","start":56.946151611328126,"end":57.56887890625},{"word":"your ","start":57.56887890625,"end":57.71615161132812},{"word":"NPI ","start":57.71615161132812,"end":57.87524243164062},{"word":"membership ","start":57.87524243164062,"end":58.276151611328125},{"word":"experience?","start":58.276151611328125,"end":58.70887890625}],"metadata":{"response_id":4}},{"role":"user","content":"Three. ","words":[{"word":"Three. ","start":61.151999999999994,"end":61.952}]},{"role":"agent","content":"Thank you for your feedback.\n\nNow, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? 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Not right now. ","words":[{"word":"Uh, ","start":103.38199999999999,"end":103.702},{"word":"no. ","start":103.702,"end":104.10199999999999},{"word":"Not ","start":104.10199999999999,"end":104.422},{"word":"right ","start":104.422,"end":104.66199999999999},{"word":"now. ","start":104.66199999999999,"end":104.822}]},{"role":"agent","content":"Thank you for letting me know. Could you tell me the main reason you decided not to renew your membership?Is it because: \n1. You are no longer working in payroll. \n2. You didn’t use the membership enough, or payroll wasn’t complex for you. \n3. You’re temporarily out of a payroll job. \n4. You felt the benefits were useful, but the fee wasn’t worth it. \nIf you have another reason, you can tell me what it is. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:46:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b0f23242b8a3cec4091d6b8073e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Tisha","last_name":"Kemp","full_name":"Tisha Kemp","contact_id":"48830","email":"tishapk@gmail.com","orgname":"ShiftED Academy","member_type":"PRO","bloc_notes_ac":"2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made","number_of_passed_courses":"1","extension":"","province":"NS","toronto_current_time":"2026-05-13T08:41:45-04:00","called_by":"","cancel_date":"2026-04-02","corp_cancel_date":"","paid_thru":"2026-01-31","company_paid_thru":"","the_withdrawal_date":"2026-04-02","the_withdrawal_duration":"1 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This is \nAgent: Hello, am I speaking with Tisha?\nUser: Yes. \nAgent: Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Sure. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?\nUser: (User pressed digit: 6)\nAgent: Thank you. Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: (User pressed digit: 5)\nAgent: Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nAgent: Just a quick reminder—could you please let me know your age range? It’s only for statistical purposes. Is it 18 to 30, 31 to 45, 46 to 60, or 61 or above?\nUser: Forty six to sixty. \nAgent: Thank you for sharing that. \n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: No. Thank you. \nUser: you. \nAgent: Quick question: can you please tell us in one sentence why you no longer wish to be a member?\nUser: Not really in the profession. \nAgent: Thank you for letting me know. \n\nThank you for speaking with me today. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":55.9209091796875,"end":56.22727270507813},{"word":"you. 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Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":70.21081811523437,"end":70.5480908203125},{"word":"you. 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Would you be open to renewing your membership today?","words":[{"word":"Thank ","start":102.5489091796875,"end":102.77072729492187},{"word":"you ","start":102.77072729492187,"end":102.87618188476563},{"word":"for ","start":102.87618188476563,"end":103.00254541015624},{"word":"sharing ","start":103.00254541015624,"end":103.34072729492188},{"word":"that. 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","start":129.265,"end":129.42499999999998}]},{"role":"agent","content":"Quick question: can you please tell us in one sentence why you no longer wish to be a member?","words":[{"word":"Quick ","start":131.4339091796875,"end":131.66663647460936},{"word":"question: ","start":131.66663647460936,"end":132.02481811523438},{"word":"can ","start":132.02481811523438,"end":132.173},{"word":"you ","start":132.173,"end":132.21481811523438},{"word":"please ","start":132.21481811523438,"end":132.28845458984375},{"word":"tell ","start":132.28845458984375,"end":132.48936352539062},{"word":"us ","start":132.48936352539062,"end":132.6793635253906},{"word":"in ","start":132.6793635253906,"end":132.79572729492187},{"word":"one ","start":132.79572729492187,"end":132.91118188476563},{"word":"sentence ","start":132.91118188476563,"end":133.08027270507813},{"word":"why ","start":133.08027270507813,"end":133.38663647460936},{"word":"you ","start":133.38663647460936,"end":133.5339091796875},{"word":"no ","start":133.5339091796875,"end":133.66118188476563},{"word":"longer ","start":133.66118188476563,"end":133.78754541015624},{"word":"wish ","start":133.78754541015624,"end":134.04118188476562},{"word":"to ","start":134.04118188476562,"end":134.2520908203125},{"word":"be ","start":134.2520908203125,"end":134.34663647460937},{"word":"a ","start":134.34663647460937,"end":134.4420908203125},{"word":"member?","start":134.4420908203125,"end":134.50481811523437}],"metadata":{"response_id":10}},{"role":"user","content":"Not really in the profession. ","words":[{"word":"Not ","start":142.165,"end":142.48501},{"word":"really ","start":142.48501,"end":142.725},{"word":"in ","start":142.725,"end":142.96501},{"word":"the ","start":142.96501,"end":143.12501},{"word":"profession. ","start":143.12501,"end":143.365}]},{"role":"agent","content":"Thank you for letting me know. \n\nThank you for speaking with me today. Have a good day and goodbye.","words":[{"word":"Thank ","start":144.4609091796875,"end":144.72454541015625},{"word":"you ","start":144.72454541015625,"end":144.8409091796875},{"word":"for ","start":144.8409091796875,"end":144.9572727050781},{"word":"letting ","start":144.9572727050781,"end":145.1890908203125},{"word":"me ","start":145.1890908203125,"end":145.27363647460936},{"word":"know. 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This is ","words":[{"word":"morning. ","start":1.6349999,"end":1.8749999},{"word":"This ","start":1.8749999,"end":2.035},{"word":"is ","start":2.035,"end":2.1949998}]},{"role":"agent","content":"Hello, am I speaking with Tisha?","words":[{"word":"Hello, ","start":8.4449091796875,"end":8.69854541015625},{"word":"am ","start":8.69854541015625,"end":8.8249091796875},{"word":"I ","start":8.8249091796875,"end":8.89854541015625},{"word":"speaking ","start":8.89854541015625,"end":9.225818115234375},{"word":"with ","start":9.225818115234375,"end":9.384},{"word":"Tisha?","start":9.384,"end":9.9430908203125}],"metadata":{"response_id":2}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":12.165000000000001,"end":12.405001}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hi.","start":13.276636474609376,"end":13.8039091796875},{"word":"My ","start":13.845943115234375,"end":13.962306884765624},{"word":"name ","start":13.962306884765624,"end":14.120488525390625},{"word":"is ","start":14.120488525390625,"end":14.236852294921874},{"word":"Ellen, ","start":14.236852294921874,"end":14.532306884765624},{"word":"and ","start":14.532306884765624,"end":14.64867041015625},{"word":"I’m ","start":14.64867041015625,"end":14.795943115234374},{"word":"calling ","start":14.795943115234374,"end":15.102306884765625},{"word":"on ","start":15.102306884765625,"end":15.207761474609375},{"word":"behalf ","start":15.207761474609375,"end":15.4932158203125},{"word":"of ","start":15.4932158203125,"end":15.587761474609374},{"word":"the ","start":15.587761474609374,"end":15.6832158203125},{"word":"National ","start":15.6832158203125,"end":16.020488525390626},{"word":"Payroll ","start":16.020488525390626,"end":16.35867041015625},{"word":"Institute, ","start":16.35867041015625,"end":16.896852294921874},{"word":"NPI. 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","words":[{"word":"Sure. ","start":25.765,"end":26.085001000000002}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":55.9209091796875,"end":56.22727270507813},{"word":"you. 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Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":70.21081811523437,"end":70.5480908203125},{"word":"you. 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Is it 18 to 30, 31 to 45, 46 to 60, or 61 or above?","words":[{"word":"Just ","start":89.9899091796875,"end":90.21172729492187},{"word":"a ","start":90.21172729492187,"end":90.27536352539063},{"word":"quick ","start":90.27536352539063,"end":90.46536352539063},{"word":"reminder—could ","start":90.46536352539063,"end":90.85536352539063},{"word":"you ","start":90.85536352539063,"end":91.15081811523437},{"word":"please ","start":91.15081811523437,"end":91.26718188476562},{"word":"let ","start":91.26718188476562,"end":91.489},{"word":"me ","start":91.489,"end":91.61536352539062},{"word":"know ","start":91.61536352539062,"end":91.6999091796875},{"word":"your ","start":91.6999091796875,"end":91.84718188476562},{"word":"age ","start":91.84718188476562,"end":91.99536352539063},{"word":"range? 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:23:22-05:00","email":"tishapk@gmail.com","phone":"9028181061","firstName":"Tisha","lastName":"Kemp","orgid":"27455","orgname":"ShiftED Academy","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"d72b679d1089965a45b2896183a56f88","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:47:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:23:22","updated_utc_timestamp":"2026-05-13 07:47:01","created_timestamp":"2026-04-08 22:23:22","updated_timestamp":"2026-05-13 07:47:01","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:57:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_aecb9a7d854344149541fdbe9e6","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Anna","last_name":"Ross","full_name":"Anna Ross","contact_id":"43709","email":"anna@corebookkeepingnl.com","orgname":"Core Bookkeeping","member_type":"PRO","bloc_notes_ac":"LN Oct 21 2025 vm\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail; no message 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call reached voicemail; no conversation with contact occurred.","cdate":"2026-05-11T11:08:20-05:00","udate":"2026-05-13T07:57:41-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1168989\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1168989\/field"},"owner":"43709","id":"1168989"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-10-02T10:57:29-05:00","email":"anna@corebookkeepingnl.com","phone":"7097435338","firstName":"Anna","lastName":"Ross","orgid":"25507","orgname":"Core Bookkeeping","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"fa5cee491117f0558a6caabb2a9a4264","socialdata_lastcheck":null,"email_local":"","email_domain":"corebookkeepingnl.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:57:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-02 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:57:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2400ca002077aa10ecb0a71343b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Christine","last_name":"Sandahl-Bland","full_name":"Christine Sandahl-Bland","contact_id":"44106","email":"christine.bland@hotmail.com","orgname":"Town of Port Hawkesbury","member_type":"PRO","bloc_notes_ac":"LN Nov 19 2025 Christine has retired\n2026 May 11 contact informed Christine is retired, call ended.\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 reached voicemail, no conversation\n2026 May 13 - reached voicemail, no 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:57:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a459bb27a7b0f5f96d319989632","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Dawn","last_name":"Stevens-Layden","full_name":"Dawn Stevens-Layden","contact_id":"38352","email":"dawn.stevens@investnovascotia.ca","orgname":"Invest Nova Scotia","member_type":"PRO","bloc_notes_ac":"June 18 2025 vm\r\nSept 10 2025 vm\n2026 May 11 voicemail reached at Invest Nova Scotia for Dawn Stevens Layden\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail for Dawn Stevens Layden at Invest Nova Scotia; no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:57:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_48e012f3fe56d4323e31bf4d62f","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Renée","last_name":"Weeks","full_name":"Renée Weeks","contact_id":"31318","email":"renee-weeks@outlook.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Aug 18 2025 vm\n2026 May 11 voicemail reached, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail, no message 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Mandatory Phrase Detection: No because required phrases were not detected on voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-07-04","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9045],"average":9045,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19024719796","direction":"outbound"},"event_timestamp":1778677066427} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 31318 CALL ID: call_48e012f3fe56d4323e31bf4d62f EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31318\/automationEntryCounts"},"id":"31318","organization":null}],"fieldValue":{"contact":"31318","field":"311","value":"Voicemail reached - no answer","cdate":"2026-05-11T14:21:43-05:00","udate":"2026-05-13T07:57:47-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169812\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169812\/field"},"owner":"31318","id":"1169812"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:19:18-05:00","email":"renee-weeks@outlook.com","phone":"9024719796","firstName":"Ren\u00e9e","lastName":"Weeks","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"792084242","ua":"","hash":"75ecb679a80fe5055068b5396e728031","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"3","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:57:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:18","updated_utc_timestamp":"2026-05-13 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18 2025 vm\n2026 May 11 voicemail reached, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail, no message left\n2026 May 13 - reached voicemail, no message left","cdate":"2025-06-16T08:11:19-05:00","udate":"2026-05-13T07:57:47-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/521856\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/521856\/field"},"owner":"31318","id":"521856"}} FIELD 52 → HTTP 200 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-03-12T14:19:18-05:00","email":"renee-weeks@outlook.com","phone":"9024719796","firstName":"Ren\u00e9e","lastName":"Weeks","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"792084242","ua":"","hash":"75ecb679a80fe5055068b5396e728031","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"3","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:57:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:18","updated_utc_timestamp":"2026-05-13 07:57:47","created_timestamp":"2025-03-12 14:19:18","updated_timestamp":"2026-05-13 07:57:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 10:39:37","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-03-12T14:19:18-05:00","email":"renee-weeks@outlook.com","phone":"9024719796","firstName":"Ren\u00e9e","lastName":"Weeks","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"792084242","ua":"","hash":"75ecb679a80fe5055068b5396e728031","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"3","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:57:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:18","updated_utc_timestamp":"2026-05-13 07:57:48","created_timestamp":"2025-03-12 14:19:18","updated_timestamp":"2026-05-13 07:57:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 10:39:37","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2025-03-12T14:19:18-05:00","email":"renee-weeks@outlook.com","phone":"9024719796","firstName":"Ren\u00e9e","lastName":"Weeks","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"792084242","ua":"","hash":"75ecb679a80fe5055068b5396e728031","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"3","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:57:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:18","updated_utc_timestamp":"2026-05-13 07:57:48","created_timestamp":"2025-03-12 14:19:18","updated_timestamp":"2026-05-13 07:57:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 10:39:37","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:57:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d57b93e86f6afa011b3a63ec032","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Mackenzie","last_name":"Hickey","full_name":"Mackenzie Hickey","contact_id":"47152","email":"mackhickey99@gmail.com","orgname":"Lorneville Mechanical Contractors","member_type":"PRO","bloc_notes_ac":"2026 May 11 call reached voicemail at Lorneville Mechanical Contractor, no contact made.\n2026 May 11 call reached uninitialized voicemail, no contact made\n2026 May 13 - reached voicemail for Lorneville Mechanical Contractor; no human 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:57:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6f56f49bc8475d014904e12cabc","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Darlene","last_name":"Huntley","full_name":"Darlene Huntley","contact_id":"43139","email":"darbaby3@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"LN / 01 October 2025 Survey completed but she is very frustrated by the way she was treated by NPI and specially when they asked for her PCP certificate back given that she has been paying for several years even without using it much and maintaining her hours. She wrote an e-mail to NPI membership on May 27 and never heard back from them - I told her I'll ask for someone to call her\n2026 May 11 call reached voicemail for Darlene\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail for Darlene; no message left","number_of_passed_courses":"4","extension":"","province":"NS","toronto_current_time":"2026-05-13T08:41:44-04:00","called_by":"","cancel_date":"2025-09-03","corp_cancel_date":"","paid_thru":"2025-06-30","company_paid_thru":"","the_withdrawal_date":"2025-09-03","the_withdrawal_duration":"8 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6f56f49bc8475d014904e12cabc","X-RetellAI-SipTraceId":"call_6f56f49bc8475d014904e12cabc","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778677061205,"end_timestamp":1778677066332,"duration_ms":5127,"transcript":"Agent: Hello, may I please speak with Darlene?\nUser: Hello. You've reached the voice mail for Darling. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Darlene?","words":[{"word":"Hello, ","start":0.9799091796875,"end":1.24354541015625},{"word":"may ","start":1.24354541015625,"end":1.402636474609375},{"word":"I ","start":1.402636474609375,"end":1.486272705078125},{"word":"please ","start":1.486272705078125,"end":1.719},{"word":"speak ","start":1.719,"end":1.760818115234375},{"word":"with ","start":1.760818115234375,"end":1.9399091796875},{"word":"Darlene?","start":1.9399091796875,"end":2.077181884765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached the voice mail for Darling. ","words":[{"word":"Hello. 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","start":3.2849999999999997,"end":3.6849998},{"word":"You've ","start":3.6849998,"end":4.005},{"word":"reached ","start":4.005,"end":4.165},{"word":"the ","start":4.165,"end":4.245},{"word":"voice ","start":4.245,"end":4.485},{"word":"mail ","start":4.485,"end":4.6450000000000005},{"word":"for ","start":4.6450000000000005,"end":4.804999700000001},{"word":"Darling. 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No conversation with contact occurred.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-13 08:57","Mini-NPS":"3","One-Sentence-not-Renewed":"Contact not reached; voicemail.","int_code":"06","Initial-value":"Other","PRO-other-reasons-not-to-renew":"No response — voicemail reached","Age-Range":"Preferred not to say","bloc_notes":"2026 May 13 - Reached voicemail for Darlene; no message left","Other-member-benefit":"N/A","call_summary_title":"Voicemail reached for Darlene","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"60% . Call ended at voicemail before any survey or official opening; valid finish state not reached but disposition assigned.","Official Opening Gate Accuracy":"0% . Official opening not delivered after identity confirmation because contact was not reached.","Survey Order Integrity Score":"0% . 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Required phrases not present; call hit voicemail.","Debug Analytical Variables":"Call Flow Completion Rate reduced because official opening and survey questions were not delivered; Official Opening Gate Accuracy is zero since opening was never spoken; Survey Order Integrity Score and Verbatim Survey Compliance are zero due to no questions asked; Skip Logic Accuracy is zero because no branching occurred; Mandatory Phrase Detection is No because none of the required phrases were present.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2025-09-03","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9012],"average":9012,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19028171266","direction":"outbound"},"event_timestamp":1778677075615} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 43139 CALL ID: call_6f56f49bc8475d014904e12cabc EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-09-05T13:22:24-05:00","email":"darbaby3@hotmail.com","phone":"9028171266","firstName":"Darlene","lastName":"Huntley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"463ea98383f38fb904315caefabbe1d2","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-10-07T10:31:27-05:00","udate":"2026-05-13T07:57:56-05:00","edate":"2025-10-07T10:24:18-05:00","deleted_at":null,"created_utc_timestamp":"2025-09-05 13:22:24","updated_utc_timestamp":"2026-05-13 07:57:56","created_timestamp":"2025-09-05 13:22:24","updated_timestamp":"2026-05-13 07:57:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43139\/automationEntryCounts"},"id":"43139","organization":null}],"fieldValue":{"contact":"43139","field":"310","value":"Agent called seeking Darlene but reached voicemail and left no message. 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\/ 01 October 2025 Survey completed but she is very frustrated by the way she was treated by NPI and specially when they asked for her PCP certificate back given that she has been paying for several years even without using it much and maintaining her hours. She wrote an e-mail to NPI membership on May 27 and never heard back from them - I told her I'll ask for someone to call her\n2026 May 11 call reached voicemail for Darlene\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail for Darlene; no message left\n2026 May 13 - Reached voicemail for Darlene; no message left","cdate":"2025-10-01T08:28:08-05:00","udate":"2026-05-13T07:57:56-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/673017\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/673017\/field"},"owner":"43139","id":"673017"}} FIELD 52 → HTTP 200 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-09-05T13:22:24-05:00","email":"darbaby3@hotmail.com","phone":"9028171266","firstName":"Darlene","lastName":"Huntley","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"463ea98383f38fb904315caefabbe1d2","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-10-07T10:31:27-05:00","udate":"2026-05-13T07:57:56-05:00","edate":"2025-10-07T10:24:18-05:00","deleted_at":null,"created_utc_timestamp":"2025-09-05 13:22:24","updated_utc_timestamp":"2026-05-13 07:57:56","created_timestamp":"2025-09-05 13:22:24","updated_timestamp":"2026-05-13 07:57:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:58:10 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b48d66dfd707e0aa09458a2242c","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Marina","last_name":"Wright","full_name":"Marina Wright","contact_id":"41800","email":"marinaw1810@yahoo.ca","orgname":"Family and Early Childhood Anglophone East","member_type":"PRO","bloc_notes_ac":"03 September 2025 Not in the office\r\n22 September 2025 She didn't want to participate saying that she didn't benefit from it much\n2026 May 11 call reached voicemail or gatekeeper, no contact with Marina.\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail/gatekeeper: Family and Early Childhood Anglophone East; no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:58:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_41d5d8fffb2f3f40a51e92add79","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Marie","last_name":"Brewer","full_name":"Marie Brewer","contact_id":"39691","email":"marie@cybermail.ca","orgname":"Atlanticann Medical Inc.","member_type":"PRO","bloc_notes_ac":"July 3 2025 vm\r\nLN Sept 16 2025 vm\n2026 May 11 reached voicemail at Atlantic Medical Incorporated\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail at Atlanticen Medical Incorporated; no 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:58:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_822cfd0c6f8b1911bec16058ab7","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alyssa","last_name":"Lee","full_name":"Alyssa Lee","contact_id":"38194","email":"alyssamlee17@gmail.com","orgname":"Marcus Contracting","member_type":"PRO","bloc_notes_ac":"June 18 2025 vm\r\nSept 10 2025 She no longer works there but advised to call cell phone vm\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail for Marcus Contract, no message left","number_of_passed_courses":"4","extension":"","province":"NL","toronto_current_time":"2026-05-13T08:41:44-04:00","called_by":"","cancel_date":"2024-12-04","corp_cancel_date":"","paid_thru":"2024-09-30","company_paid_thru":"","the_withdrawal_date":"2024-12-04","the_withdrawal_duration":"1 year and 5 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_822cfd0c6f8b1911bec16058ab7","X-RetellAI-SipTraceId":"call_822cfd0c6f8b1911bec16058ab7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778677106017,"end_timestamp":1778677108695,"duration_ms":2678,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. 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Official opening not delivered; no survey questions asked; valid outcome assigned (-) but disposition recorded.","Official Opening Gate Accuracy":"0%. Opening not spoken after identity confirmation; call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions asked.","Skip Logic Accuracy":"0%. No branching occurred due to voicemail.","Verbatim Survey Compliance":"0%. No questions asked to match wording.","Mandatory Phrase Detection":"0%. Required phrases not present; No. Voicemail prevented delivery of phrases.","Debug Analytical Variables":"Call ended in voicemail immediately after outbound; therefore agent could not perform identity confirmation, official opening, ask survey questions, or send scripted phrases. Disposition assigned as voicemail (06).","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2024-12-04","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9062],"average":9062,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17097697785","direction":"outbound"},"event_timestamp":1778677115806} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38194 CALL ID: call_822cfd0c6f8b1911bec16058ab7 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:45:07-05:00","email":"alyssamlee17@gmail.com","phone":"7097472195","firstName":"Alyssa","lastName":"Lee","orgid":"22200","orgname":"Marcus 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call reached voicemail; no contact was reached and no conversation occurred.","cdate":"2026-05-11T11:08:46-05:00","udate":"2026-05-13T07:58:36-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169020\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169020\/field"},"owner":"38194","id":"1169020"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:45:07-05:00","email":"alyssamlee17@gmail.com","phone":"7097472195","firstName":"Alyssa","lastName":"Lee","orgid":"22200","orgname":"Marcus Contracting","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"9942dddd631330575e4b2c8c434bdcf9","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:58:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 08:58:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_19cd710f9ef21dd52b8ed92d9ce","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Miaomiao","last_name":"Tao","full_name":"Miaomiao Tao","contact_id":"47838","email":"tracytao6@gmail.com","orgname":"Karma Bridal and Formal","member_type":"PRO","bloc_notes_ac":"2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail for Karma Bridal Informal; no contact 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-08-13T15:49:08-05:00","email":"ericsalem71@gmail.com","phone":"9028355847","firstName":"Eric","lastName":"Salem","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"f23e05e37873c4a19bc4eb4597274bf2","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T07:58:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-13 15:49:08","updated_utc_timestamp":"2026-05-13 07:58:43","created_timestamp":"2025-08-13 15:49:08","updated_timestamp":"2026-05-13 07:58:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:36:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b986c43d134da9a92fd33a3e2b6","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ping","last_name":"Lu","full_name":"Ping Lu","contact_id":"39816","email":"aristlu@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"June 30 2025 Survey completed She is in an HR role now.","number_of_passed_courses":"1","extension":"","province":"QC","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2024-05-02","corp_cancel_date":"","paid_thru":"2024-02-29","company_paid_thru":"","the_withdrawal_date":"2024-05-02","the_withdrawal_duration":"2 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Official opening not completed and call ended on voicemail (-20%). Survey not asked (-15%). No valid outcome assigned (+0%); closing not spoken (+0%).","Official Opening Gate Accuracy":"0% . Opening not delivered after identity confirmation because call reached voicemail.","Survey Order Integrity Score":"0% . No survey questions asked.","Skip Logic Accuracy":"0% . No branching occurred due to voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked.","Mandatory Phrase Detection":"0% . Required phrases not present.","Debug Analytical Variables":"Call reached voicemail immediately; agent greeting brief and contact unavailable. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:36:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_192a66a94c555354e62713b3b03","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Marjorie","last_name":"Atienza","full_name":"Marjorie Atienza","contact_id":"33422","email":"atienza.marjorie08@gmail.com","orgname":"HireValues Ltd","member_type":"PRO","bloc_notes_ac":"16 April 2025 - Already a member","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2026-03-03","corp_cancel_date":"","paid_thru":"2025-12-31","company_paid_thru":"","the_withdrawal_date":"2026-03-03","the_withdrawal_duration":"2 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call to Marjorie reached voicemail; no conversation occurred and no message was left.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-13 09:36","Mini-NPS":"3","One-Sentence-not-Renewed":"Contact not reached; voicemail.","int_code":"06","Initial-value":"Other","PRO-other-reasons-not-to-renew":"Contact not reached","Age-Range":"Preferred not to say","bloc_notes":"2026 May 13 - reached voicemail; no message left","Other-member-benefit":"Contact not reached","call_summary_title":"Voicemail reached - no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"60%. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:36:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4a0d191d3d9899882d4c186b892","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Kashmir","last_name":"Kahlon","full_name":"Kashmir Kahlon","contact_id":"31196","email":"asees07@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"10 June 2025 Completed","number_of_passed_courses":"3","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2025-11-04","corp_cancel_date":"","paid_thru":"2025-08-31","company_paid_thru":"","the_withdrawal_date":"2025-11-04","the_withdrawal_duration":"6 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Verbatim Survey Compliance 0% due to no questions. Mandatory Phrase Detection No because required phrases were absent.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-11-04","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[8994],"average":8994,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12897888448","direction":"outbound"},"event_timestamp":1778679404494} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 31196 CALL ID: call_4a0d191d3d9899882d4c186b892 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:37:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bd51c86deae42bf1f91aa464f27","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Atika","last_name":"Okadia","full_name":"Atika Okadia","contact_id":"47483","email":"atikaokadia@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2026-02-03","corp_cancel_date":"","paid_thru":"2025-11-30","company_paid_thru":"","the_withdrawal_date":"2026-02-03","the_withdrawal_duration":"3 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:37:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_df36e716df53e7a2036150814c4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Arlene","last_name":"Rintjema","full_name":"Arlene Rintjema","contact_id":"47475","email":"arlene.rintjema@sympatico.ca","orgname":"Devolder Farms Inc.","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2026-02-03","corp_cancel_date":"","paid_thru":"2025-11-30","company_paid_thru":"","the_withdrawal_date":"2026-02-03","the_withdrawal_duration":"3 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Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Arlene?","words":[{"word":"Hello, ","start":1.1689091796875,"end":1.5489091796875},{"word":"may ","start":1.5489091796875,"end":1.6970908203125},{"word":"I ","start":1.6970908203125,"end":1.759818115234375},{"word":"please ","start":1.759818115234375,"end":1.960727294921875},{"word":"speak ","start":1.960727294921875,"end":1.99254541015625},{"word":"with ","start":1.99254541015625,"end":2.140727294921875},{"word":"Arlene?","start":2.140727294921875,"end":2.2770908203125}],"metadata":{"response_id":0}},{"role":"user","content":"Good morning. Dibault Defirm. It's Julie speaking. ","words":[{"word":"Good ","start":12.411000000000001,"end":12.731000000000002},{"word":"morning. ","start":12.731000000000002,"end":12.971001000000001},{"word":"Dibault ","start":12.971001000000001,"end":13.211001000000001},{"word":"Defirm. 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May I please speak with Arlene Rintjema?","words":[{"word":"Hi ","start":19.0849091796875,"end":19.306727294921874},{"word":"Julie, ","start":19.306727294921874,"end":19.570363525390626},{"word":"thank ","start":19.570363525390626,"end":19.71854541015625},{"word":"you ","start":19.71854541015625,"end":19.824},{"word":"for ","start":19.824,"end":19.865818115234376},{"word":"picking ","start":19.865818115234376,"end":19.960363525390626},{"word":"up. 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When do you think would be the best date and time to reach Arlene?","words":[{"word":"Thank ","start":27.2669091796875,"end":27.509636474609376},{"word":"you ","start":27.509636474609376,"end":27.6369091796875},{"word":"for ","start":27.6369091796875,"end":27.773272705078124},{"word":"letting ","start":27.773272705078124,"end":28.006},{"word":"me ","start":28.006,"end":28.047818115234374},{"word":"know, ","start":28.047818115234374,"end":28.143272705078125},{"word":"Julie. 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Goodbye.","words":[{"word":"Thank ","start":47.1179091796875,"end":47.31881811523437},{"word":"you ","start":47.31881811523437,"end":47.424272705078124},{"word":"for ","start":47.424272705078124,"end":47.55063647460938},{"word":"your ","start":47.55063647460938,"end":47.698818115234374},{"word":"help. 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May I please speak with Arlene Rintjema?","words":[{"word":"Hi ","start":19.0849091796875,"end":19.306727294921874},{"word":"Julie, ","start":19.306727294921874,"end":19.570363525390626},{"word":"thank ","start":19.570363525390626,"end":19.71854541015625},{"word":"you ","start":19.71854541015625,"end":19.824},{"word":"for ","start":19.824,"end":19.865818115234376},{"word":"picking ","start":19.865818115234376,"end":19.960363525390626},{"word":"up. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:37:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_936eb1ad90c64bd515fabf18f47","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Rebecca","last_name":"Fung","full_name":"Rebecca Fung","contact_id":"9526","email":"beccifung@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 12 2025 vm Mar 26 2025 vm\r\nMar 31 2025 vm Apr 3 2025 vm Apr 10 2025 vm\r\nMay 6 2025 vm Aug 6 2025 vm\r\nLN Oct 9 2025 Survey completed She said she could not find a payroll position so\r\nshe stop 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","start":1.230181884765625,"end":1.388363525390625},{"word":"I ","start":1.388363525390625,"end":1.4729091796875},{"word":"please ","start":1.4729091796875,"end":1.715636474609375},{"word":"speak ","start":1.715636474609375,"end":1.778363525390625},{"word":"with ","start":1.778363525390625,"end":1.94745458984375},{"word":"Rebecca?","start":1.94745458984375,"end":2.105636474609375}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached the voice mailbox of ","words":[{"word":"You ","start":2.503,"end":2.823},{"word":"have ","start":2.823,"end":2.983},{"word":"reached ","start":2.983,"end":3.303},{"word":"the ","start":3.303,"end":3.4629998},{"word":"voice ","start":3.4629998,"end":3.7029998},{"word":"mailbox ","start":3.7029998,"end":4.183},{"word":"of ","start":4.183,"end":4.423}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/088f82f5eac58255299d1e7e71363198f7ef6f2cf1e2330e508c0308ac844db0/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/088f82f5eac58255299d1e7e71363198f7ef6f2cf1e2330e508c0308ac844db0/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/088f82f5eac58255299d1e7e71363198f7ef6f2cf1e2330e508c0308ac844db0/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":695,"p90":695,"p95":695,"p99":695,"min":695,"max":695,"num":1,"sum":695,"values":[695]},"tts":{"p50":195,"p90":195,"p95":195,"p99":195,"min":195,"max":195,"num":1,"sum":195,"values":[195]},"knowledge_base":{"p50":121,"p90":121,"p95":121,"p99":121,"min":121,"max":121,"num":1,"sum":121,"values":[121]},"asr":{"p50":21.3125,"p90":42.625,"p95":42.625,"p99":42.625,"min":0,"max":42.625,"num":6,"sum":149.1875,"values":[0,21.3125,21.3125,42.625,21.3125,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.8},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.7291667,"combined_cost":4.375},"call_analysis":{"call_summary":"Outbound call to Rebecca reached her voicemail; no live conversation occurred and no message was left.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-13 09:37","Mini-NPS":"3","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"Other","PRO-other-reasons-not-to-renew":"","Age-Range":"Preferred not to say","bloc_notes":"2026 May 13 - reached voicemail, no message left","Other-member-benefit":"","call_summary_title":"Voicemail reached for Rebecca","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"60%. Official opening was attempted but no conversation followed (-20%). No survey questions asked (-15% for three missed questions). Valid outcome assigned for voicemail disposition (+5%). Closing not applicable (no +5%).","Official Opening Gate Accuracy":"0%. Opening was spoken but after no identity confirmation and call went to voicemail, so opening not correctly gate-kept.","Survey Order Integrity Score":"0%. No survey questions were asked; order not applicable and thus zero compliance.","Skip Logic Accuracy":"0%. No branching occurred due to no contact interaction.","Verbatim Survey Compliance":"0%. No survey questions asked, so no compliance.","Mandatory Phrase Detection":"No. Required phrases not present because call went to voicemail.","Debug Analytical Variables":"The call reached voicemail immediately after the agent asked to speak with Rebecca, so no identity confirmation or survey was possible. 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Mandatory Phrase Detection is No because none of the required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2024-03-02","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9033],"average":9033,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16478780698","direction":"outbound"},"event_timestamp":1778679479207} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9526 CALL ID: call_936eb1ad90c64bd515fabf18f47 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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12 2025 vm Mar 26 2025 vm\r\nMar 31 2025 vm Apr 3 2025 vm Apr 10 2025 vm\r\nMay 6 2025 vm Aug 6 2025 vm\r\nLN Oct 9 2025 Survey completed She said she could not find a payroll position so\r\nshe stop membership.\n2026 May 13 - reached voicemail, no message left","cdate":"2025-05-08T16:27:55-05:00","udate":"2026-05-13T08:38:00-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/478728\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/478728\/field"},"owner":"9526","id":"478728"}} FIELD 52 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:38:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9bfe0566c9189b104c4f512e8d0","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Shahla","last_name":"Jehangir","full_name":"Shahla Jehangir","contact_id":"39913","email":"avonca@hotmail.com","orgname":"Computek College","member_type":"PRO","bloc_notes_ac":"July 3 2025 call back tomorrow\r\nSept 11 2025 vm","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2024-06-04","corp_cancel_date":"","paid_thru":"2024-03-31","company_paid_thru":"","the_withdrawal_date":"2024-06-04","the_withdrawal_duration":"1 year and 11 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May I speak with Shahla, please?","words":[{"word":"My ","start":10.1999091796875,"end":10.3480908203125},{"word":"name ","start":10.3480908203125,"end":10.485363525390625},{"word":"is ","start":10.485363525390625,"end":10.600818115234375},{"word":"Ellen, ","start":10.600818115234375,"end":10.85445458984375},{"word":"calling ","start":10.85445458984375,"end":10.980818115234374},{"word":"on ","start":10.980818115234374,"end":11.129},{"word":"behalf ","start":11.129,"end":11.212636474609376},{"word":"of ","start":11.212636474609376,"end":11.4980908203125},{"word":"the ","start":11.4980908203125,"end":11.571727294921875},{"word":"National ","start":11.571727294921875,"end":11.656272705078125},{"word":"Payroll ","start":11.656272705078125,"end":11.962636474609376},{"word":"Institute, ","start":11.962636474609376,"end":12.237181884765626},{"word":"NPI.","start":12.237181884765626,"end":12.595363525390624},{"word":" May ","start":13.28507568359375,"end":13.47507568359375},{"word":"I ","start":13.47507568359375,"end":13.527802978515625},{"word":"speak ","start":13.527802978515625,"end":13.748712158203125},{"word":"with ","start":13.748712158203125,"end":13.89689404296875},{"word":"Shahla, ","start":13.89689404296875,"end":14.224166748046875},{"word":"please?","start":14.224166748046875,"end":14.70962109375}],"metadata":{"response_id":6}},{"role":"user","content":"Actually, Shala is no longer working with us. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:38:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7b7ecadd3d3df2da127823871cb","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Atul","last_name":"Sharma","full_name":"Atul Sharma","contact_id":"9356","email":"atulsharma72@gmail.com","orgname":"Gemilang North America Ltd.","member_type":"PRO","bloc_notes_ac":"Mar 12 2025 vm\r\nMar 19 2025 vm\r\nMar 31 2025 vm\r\nApril 8 2025 vm\r\nApril 17 2025 vm\r\nApril 30 2025 vm\r\nJuly 9 2025 vm\r\nLN Sept 15 2025 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Official Opening Gate Accuracy 0% because opening phrase not delivered after identity confirmation due to voicemail. Survey Order Integrity 0% since no questions asked; order could not be followed. Skip Logic Accuracy 0% because no branching or actions occurred. Verbatim Survey Compliance 0% as no scripted questions were read. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:38:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_75c39978107e9aaac8592c7c115","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Dongmei","last_name":"Bao","full_name":"Dongmei Bao","contact_id":"49565","email":"baodm18@hotmail.com","orgname":"Exchange Solutions","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"2","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2026-05-02","corp_cancel_date":"","paid_thru":"2026-02-28","company_paid_thru":"","the_withdrawal_date":"2026-05-02","the_withdrawal_duration":"11 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-05-06T09:34:53-05:00","email":"baodm18@hotmail.com","phone":"4166467094","firstName":"Dongmei","lastName":"Bao","orgid":"27734","orgname":"Exchange Solutions","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"778eafee31b53fecbf9e4bbd8dbf41d1","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:38:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:34:53","updated_utc_timestamp":"2026-05-13 08:38:29","created_timestamp":"2026-05-06 09:34:53","updated_timestamp":"2026-05-13 08:38:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:38:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dc328d6a6f2baa9aeae9c76dd8d","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Annie","last_name":"Villeneuve","full_name":"Annie Villeneuve","contact_id":"39365","email":"annievilleneuve2022@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"1","extension":"","province":"QC","toronto_current_time":"2026-05-13T09:35:06-04:00","called_by":"","cancel_date":"2025-01-07","corp_cancel_date":"","paid_thru":"2024-10-31","company_paid_thru":"","the_withdrawal_date":"2025-01-07","the_withdrawal_duration":"1 year and 4 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Required phrases not detected.","Debug Analytical Variables":"Call lasted under two minutes with only identity confirmation attempted; no survey questions, no email sent, and disconnected for inactivity, leading to minimal completion and all quality metrics scored at 0–30% accordingly.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-01-07","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9065,9052,9055,9058,9090,9119],"average":9073.166666666666,"num_requests":6},"tool_calls":[],"from_number":"+14375242727","to_number":"+15148175552","direction":"outbound"},"event_timestamp":1778679515528} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 39365 CALL ID: call_dc328d6a6f2baa9aeae9c76dd8d EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:46:29-05:00","email":"annievilleneuve2022@gmail.com","phone":"5148175552","firstName":"Annie","lastName":"Villeneuve","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5c1ce94758e068a3323e8c5a6c2ea007","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:38:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:29","updated_utc_timestamp":"2026-05-13 08:38:35","created_timestamp":"2025-05-05 11:46:29","updated_timestamp":"2026-05-13 08:38:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39365\/automationEntryCounts"},"id":"39365","organization":null}],"fieldValue":{"contact":"39365","field":"310","value":"Agent placed an outbound call, asked to confirm they were speaking with Annie but received only inaudible responses and the call disconnected due to inactivity. 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:46:29-05:00","email":"annievilleneuve2022@gmail.com","phone":"5148175552","firstName":"Annie","lastName":"Villeneuve","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5c1ce94758e068a3323e8c5a6c2ea007","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:38:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:29","updated_utc_timestamp":"2026-05-13 08:38:36","created_timestamp":"2025-05-05 11:46:29","updated_timestamp":"2026-05-13 08:38:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:46:29-05:00","email":"annievilleneuve2022@gmail.com","phone":"5148175552","firstName":"Annie","lastName":"Villeneuve","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5c1ce94758e068a3323e8c5a6c2ea007","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:38:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:29","updated_utc_timestamp":"2026-05-13 08:38:37","created_timestamp":"2025-05-05 11:46:29","updated_timestamp":"2026-05-13 08:38:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:38:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_972cacc2d1d9ba6b83442a0a3dd","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ayan","last_name":"Ga'al","full_name":"Ayan Ga'al","contact_id":"31066","email":"ayan.gaal@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"30 May 2025 VM\r\n11 September 2025 Survey completed","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2025-03-04","corp_cancel_date":"","paid_thru":"2024-12-31","company_paid_thru":"","the_withdrawal_date":"2025-03-04","the_withdrawal_duration":"1 year and 2 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Mandatory Phrase Detection: 0% because required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-03-04","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9043,9063],"average":9053,"num_requests":2},"tool_calls":[],"from_number":"+14375242727","to_number":"+16479803426","direction":"outbound"},"event_timestamp":1778679523894} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 31066 CALL ID: call_972cacc2d1d9ba6b83442a0a3dd EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:38:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1f64dd795da9f4936bc1d5c7a41","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Annu","last_name":"Sira","full_name":"Annu Sira","contact_id":"38261","email":"annusira@gmail.com","orgname":"Baffinland Iron Mines","member_type":"PRO","bloc_notes_ac":"June 17 2025 vm\r\nLN / 02 October 2025 VM","number_of_passed_courses":"2","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2025-02-04","corp_cancel_date":"","paid_thru":"2024-11-30","company_paid_thru":"","the_withdrawal_date":"2025-02-04","the_withdrawal_duration":"1 year and 3 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:11-05:00","email":"annusira@gmail.com","phone":"4164336261","firstName":"Annu","lastName":"Sira","orgid":"21962","orgname":"Baffinland Iron Mines","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8af2ab1ed8f556b4395affec8f74d7cc","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:38:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:11","updated_utc_timestamp":"2026-05-13 08:38:44","created_timestamp":"2025-05-05 11:45:11","updated_timestamp":"2026-05-13 08:38:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:11-05:00","email":"annusira@gmail.com","phone":"4164336261","firstName":"Annu","lastName":"Sira","orgid":"21962","orgname":"Baffinland Iron Mines","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8af2ab1ed8f556b4395affec8f74d7cc","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:38:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:11","updated_utc_timestamp":"2026-05-13 08:38:44","created_timestamp":"2025-05-05 11:45:11","updated_timestamp":"2026-05-13 08:38:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:40:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d0e74608d1e23fe1aacbdc8c3c2","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"John","last_name":"Arango","full_name":"John Arango","contact_id":"30940","email":"arango_john@yahoo.ca","orgname":"Rochon Building Corp.","member_type":"PRO","bloc_notes_ac":"16 April 2025 Survey completed\r\n21 October 2025 He wants to renew - sent him the application","number_of_passed_courses":"4","extension":"228","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2025-03-04","corp_cancel_date":"","paid_thru":"2024-12-31","company_paid_thru":"","the_withdrawal_date":"2025-03-04","the_withdrawal_duration":"1 year and 2 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This If you know your party's three digit extension, please enter it now. To use our company directory, please press nine. \nUser: To \nUser: reach reception, please press zero. Please stay on the line to leave a \nAgent: (Pressing extension 228 now to reach John. I will wait for the call to connect.)\nUser: Hello? \nAgent: Hello, am I speaking with John?\nUser: No. It's Abdul. \nAgent: Thank you, Abdul. May I please speak with John Arango?\nUser: What is this regarding? \nAgent: My name is Ellen, calling on behalf of the National Payroll Institute, NPI. May I speak with John, please?\nUser: Oh, okay. Yes. Okay. If the call drops, it's his extension is two five zero. I'll transfer. \nAgent: Thank you very much, Abdul. I appreciate your help.\nUser: No problem. \nAgent: (If you are transferring me now, thank you. I will wait for John to come on the line.)\nUser: Yes. \nAgent: Hello, am I \nUser: Hello? \nAgent: speaking with John?\nUser: Yeah. That's me. \nAgent: Hi.My name is \nUser: Hello? \nAgent: Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Yeah. No problem. \nAgent: Thank you, John.\nUser: Hold on a second. Let me close the call. Okay. \nAgent: Of course, take your time. Let me know when you’re ready.\nUser: Yes. Go ahead. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with \nUser: Because I my my background was in accounting. Right? I did all sort of courses in accounting. And then I learned early on that payroll was a different let's say, different branch, kind of separated branch from from accounting. But at the same time, it's it's linked to accounting. 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Would you prefer not to say?\nUser: Prefer not to say. \nAgent: Thank you, John. \n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: Yes. \nAgent: That’s great to hear, John. Is it OK if I send you an email with the procedure to renew your membership and reinstate your designation? Can I confirm your email address as arango_john at yahoo dot C A?\nUser: Correct. \nAgent: Thank you, John. I’ve sent you an email with the detailed procedure to renew your membership and reinstate your designation. Once you receive the email, please complete the form and submit it.\n\nThank you for speaking with me today. Have a good day and goodbye.\nUser: Thank you. \nUser: You too. Bye now. \nAgent: Thank you again. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with John?","words":[{"word":"Hello, ","start":1.3989091796875,"end":1.7789091796875},{"word":"may ","start":1.7789091796875,"end":1.948},{"word":"I ","start":1.948,"end":2.011636474609375},{"word":"please ","start":2.011636474609375,"end":2.22254541015625},{"word":"speak ","start":2.22254541015625,"end":2.264363525390625},{"word":"with ","start":2.264363525390625,"end":2.42254541015625},{"word":"John?","start":2.42254541015625,"end":2.570727294921875}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling Roshan Building Corporation. This If you know your party's three digit extension, please enter it now. To use our company directory, please press nine. ","words":[{"word":"Thank ","start":6.679,"end":6.9990000000000006},{"word":"you ","start":6.9990000000000006,"end":7.079},{"word":"for ","start":7.079,"end":7.3189998},{"word":"calling ","start":7.3189998,"end":7.639},{"word":"Roshan ","start":7.639,"end":8.198998999999999},{"word":"Building ","start":8.198998999999999,"end":8.519},{"word":"Corporation. 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","start":30.929000000000002,"end":31.249000000000002}]},{"role":"agent","content":"Hello, am I speaking with John?","words":[{"word":"Hello, ","start":32.4969091796875,"end":32.78236352539062},{"word":"am ","start":32.78236352539062,"end":32.887818115234374},{"word":"I ","start":32.887818115234374,"end":32.96145458984375},{"word":"speaking ","start":32.96145458984375,"end":33.277818115234375},{"word":"with ","start":33.277818115234375,"end":33.426},{"word":"John?","start":33.426,"end":33.868727294921875}],"metadata":{"response_id":6}},{"role":"user","content":"No. It's Abdul. ","words":[{"word":"No. ","start":35.629,"end":36.028999999999996},{"word":"It's ","start":36.028999999999996,"end":36.269},{"word":"Abdul. ","start":36.269,"end":36.589}]},{"role":"agent","content":"Thank you, Abdul. May I please speak with John Arango?","words":[{"word":"Thank ","start":37.7029091796875,"end":37.95654541015625},{"word":"you, ","start":37.95654541015625,"end":38.11472729492188},{"word":"Abdul. 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Yes. Okay. If the call drops, it's his extension is two five zero. I'll transfer. ","words":[{"word":"Oh, ","start":49.229,"end":49.708999999999996},{"word":"okay. ","start":49.708999999999996,"end":50.269},{"word":"Yes. ","start":50.349,"end":50.748999999999995},{"word":"Okay. ","start":51.129,"end":52.169},{"word":"If ","start":52.169,"end":52.329},{"word":"the ","start":52.329,"end":52.409},{"word":"call ","start":52.409,"end":52.568999999999996},{"word":"drops, ","start":52.568999999999996,"end":53.048998},{"word":"it's ","start":53.048998,"end":53.208999999999996},{"word":"his ","start":53.288999999999994,"end":53.528999999999996},{"word":"extension ","start":53.528999999999996,"end":53.849},{"word":"is ","start":53.849,"end":54.089},{"word":"two ","start":54.089,"end":54.329},{"word":"five ","start":54.329,"end":54.568999999999996},{"word":"zero. ","start":54.568999999999996,"end":54.809},{"word":"I'll ","start":55.629,"end":56.028997},{"word":"transfer. 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I will wait for John to come on the line.)","words":[{"word":"(If ","start":62.0359091796875,"end":62.27863647460938},{"word":"you ","start":62.27863647460938,"end":62.395},{"word":"are ","start":62.395,"end":62.51136352539063},{"word":"transferring ","start":62.51136352539063,"end":62.85954541015625},{"word":"me ","start":62.85954541015625,"end":62.9859091796875},{"word":"now, ","start":62.9859091796875,"end":63.091363525390626},{"word":"thank ","start":63.091363525390626,"end":63.30318188476563},{"word":"you. 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Ellen, ","start":80.67342797851562,"end":80.947064453125},{"word":"and ","start":80.947064453125,"end":81.08433715820313},{"word":"I’m ","start":81.08433715820313,"end":81.25342797851563},{"word":"calling ","start":81.25342797851563,"end":81.58070068359375},{"word":"on ","start":81.58070068359375,"end":81.6861552734375},{"word":"behalf ","start":81.6861552734375,"end":81.97160986328124},{"word":"of ","start":81.97160986328124,"end":82.04524609375},{"word":"the ","start":82.04524609375,"end":82.13979174804687},{"word":"National ","start":82.13979174804687,"end":82.47797338867187},{"word":"Payroll ","start":82.47797338867187,"end":82.79433715820312},{"word":"Institute, ","start":82.79433715820312,"end":83.32251904296875},{"word":"NPI. 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I’ll record “advancing your payroll career” as your main reason.\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":176.1379091796875,"end":176.34881811523437},{"word":"you ","start":176.34881811523437,"end":176.46518188476563},{"word":"for ","start":176.46518188476563,"end":176.60245458984375},{"word":"clarifying.","start":176.60245458984375,"end":177.38336352539062},{"word":" I’ll ","start":177.42627661132812,"end":177.6480947265625},{"word":"record ","start":177.6480947265625,"end":178.017185546875},{"word":"“advancing ","start":178.017185546875,"end":178.44991284179687},{"word":"your ","start":178.44991284179687,"end":178.57627661132813},{"word":"payroll ","start":178.57627661132813,"end":178.89354931640625},{"word":"career” ","start":178.89354931640625,"end":179.27354931640625},{"word":"as ","start":179.27354931640625,"end":179.42082202148438},{"word":"your ","start":179.42082202148438,"end":179.5899128417969},{"word":"main ","start":179.5899128417969,"end":179.84354931640624},{"word":"reason.","start":179.84354931640624,"end":180.39173095703126},{"word":"\n\nNow, ","start":180.44323486328125,"end":180.63323486328125},{"word":"on ","start":180.63323486328125,"end":180.74959838867187},{"word":"a ","start":180.74959838867187,"end":180.81323486328125},{"word":"scale ","start":180.81323486328125,"end":181.0977802734375},{"word":"of ","start":181.0977802734375,"end":181.21414404296874},{"word":"1 ","start":181.21414404296874,"end":181.38323486328125},{"word":"to ","start":181.38323486328125,"end":181.488689453125},{"word":"5, ","start":181.488689453125,"end":181.868689453125},{"word":"with ","start":181.868689453125,"end":182.068689453125},{"word":"5 ","start":182.068689453125,"end":182.34323486328125},{"word":"being ","start":182.34323486328125,"end":182.54414404296875},{"word":"very ","start":182.54414404296875,"end":182.77596215820313},{"word":"satisfied ","start":182.77596215820313,"end":183.33596215820313},{"word":"and ","start":183.33596215820313,"end":183.45141674804688},{"word":"1 ","start":183.45141674804688,"end":183.59959838867186},{"word":"being ","start":183.59959838867186,"end":183.72596215820312},{"word":"very ","start":183.72596215820312,"end":183.78959838867186},{"word":"dissatisfied, ","start":183.78959838867186,"end":183.98959838867188},{"word":"how ","start":183.98959838867188,"end":184.93959838867187},{"word":"would ","start":184.93959838867187,"end":185.14050756835937},{"word":"you ","start":185.14050756835937,"end":185.31959838867186},{"word":"rate ","start":185.31959838867186,"end":185.4677802734375},{"word":"your ","start":185.4677802734375,"end":185.73141674804688},{"word":"overall ","start":185.73141674804688,"end":185.91050756835938},{"word":"satisfaction ","start":185.91050756835938,"end":186.28050756835938},{"word":"with ","start":186.28050756835938,"end":186.93414404296874},{"word":"your ","start":186.93414404296874,"end":187.11414404296875},{"word":"NPI ","start":187.11414404296875,"end":187.36687109375},{"word":"membership ","start":187.36687109375,"end":187.72596215820312},{"word":"experience?","start":187.72596215820312,"end":188.12687109375}],"metadata":{"response_id":28}},{"role":"user","content":"Two. ","words":[{"word":"Two. ","start":189.76899,"end":191.12899}]},{"role":"agent","content":"Thank you for your honesty. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30, 31 to 45, 46 to 60, or 61 or above?","words":[{"word":"Thank ","start":191.0809091796875,"end":191.33454541015624},{"word":"you ","start":191.33454541015624,"end":191.4509091796875},{"word":"for ","start":191.4509091796875,"end":191.57727270507812},{"word":"your ","start":191.57727270507812,"end":191.72454541015625},{"word":"honesty. 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Would you prefer not to say?","words":[{"word":"No, ","start":208.2569091796875,"end":208.4469091796875},{"word":"you ","start":208.4469091796875,"end":208.5423635253906},{"word":"don’t ","start":208.5423635253906,"end":208.6896364746094},{"word":"have ","start":208.6896364746094,"end":208.806},{"word":"to ","start":208.806,"end":208.86963647460936},{"word":"answer ","start":208.86963647460936,"end":208.91145458984374},{"word":"if ","start":208.91145458984374,"end":209.14418188476563},{"word":"you’re ","start":209.14418188476563,"end":209.20781811523437},{"word":"not ","start":209.20781811523437,"end":209.3869091796875},{"word":"comfortable.","start":209.3869091796875,"end":209.52418188476562},{"word":" Would ","start":210.22873486328126,"end":210.38782568359375},{"word":"you ","start":210.38782568359375,"end":210.5032802734375},{"word":"prefer ","start":210.5032802734375,"end":210.78873486328126},{"word":"not ","start":210.78873486328126,"end":210.94691674804687},{"word":"to ","start":210.94691674804687,"end":211.05237109375},{"word":"say?","start":211.05237109375,"end":211.49600756835937}],"metadata":{"response_id":30}},{"role":"user","content":"Prefer not to say. 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","words":[{"word":"Correct. ","start":254.939,"end":255.259}]},{"role":"agent","content":"Thank you, John. I’ve sent you an email with the detailed procedure to renew your membership and reinstate your designation. Once you receive the email, please complete the form and submit it.\n\nThank you for speaking with me today. 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","start":270.709,"end":270.78898000000004}]},{"role":"agent","content":"Thank you again. Goodbye.","words":[{"word":"Thank ","start":271.6659091796875,"end":271.90863647460935},{"word":"you ","start":271.90863647460935,"end":272.025},{"word":"again. 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Please stay on the line to leave a ","words":[{"word":"reach ","start":16.669,"end":16.909000000000002},{"word":"reception, ","start":16.909000000000002,"end":17.629002},{"word":"please ","start":17.629002,"end":17.869001},{"word":"press ","start":17.869001,"end":18.189001},{"word":"zero. ","start":18.189001,"end":18.749000000000002},{"word":"Please ","start":19.069000000000003,"end":19.389002},{"word":"stay ","start":19.389002,"end":19.629},{"word":"on ","start":19.629,"end":19.709002},{"word":"the ","start":19.709002,"end":19.869001},{"word":"line ","start":19.869001,"end":20.029001},{"word":"to ","start":20.029001,"end":20.189001},{"word":"leave ","start":20.189001,"end":20.349},{"word":"a ","start":20.349,"end":20.509}]},{"role":"agent","content":"(Pressing extension 228 now to reach John. I will wait for the call to connect.)","words":[{"word":"(Pressing ","start":24.4579091796875,"end":24.8379091796875},{"word":"extension ","start":24.8379091796875,"end":25.260636474609374},{"word":"228 ","start":25.260636474609374,"end":25.323363525390626},{"word":"now ","start":25.260636474609374,"end":25.377},{"word":"to ","start":25.377,"end":25.598818115234376},{"word":"reach ","start":25.598818115234376,"end":25.693363525390627},{"word":"John. 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May I speak with John, please?","words":[{"word":"My ","start":44.5679091796875,"end":44.70518188476562},{"word":"name ","start":44.70518188476562,"end":44.85336352539063},{"word":"is ","start":44.85336352539063,"end":44.990636474609374},{"word":"Ellen, ","start":44.990636474609374,"end":45.42336352539063},{"word":"calling ","start":45.42336352539063,"end":45.46518188476563},{"word":"on ","start":45.46518188476563,"end":45.728818115234375},{"word":"behalf ","start":45.728818115234375,"end":45.83427270507813},{"word":"of ","start":45.83427270507813,"end":46.15154541015625},{"word":"the ","start":46.15154541015625,"end":46.2360908203125},{"word":"National ","start":46.2360908203125,"end":46.33063647460938},{"word":"Payroll ","start":46.33063647460938,"end":46.68972729492187},{"word":"Institute, ","start":46.68972729492187,"end":47.0479091796875},{"word":"NPI.","start":47.0479091796875,"end":47.587},{"word":" May ","start":48.31194311523438,"end":48.4710341796875},{"word":"I ","start":48.4710341796875,"end":48.55467041015625},{"word":"speak ","start":48.55467041015625,"end":48.75557958984375},{"word":"with ","start":48.75557958984375,"end":48.903761474609375},{"word":"John, ","start":48.903761474609375,"end":49.13557958984375},{"word":"please?","start":49.13557958984375,"end":49.6210341796875}],"metadata":{"response_id":9}},{"role":"user","content":"Oh, okay. Yes. Okay. If the call drops, it's his extension is two five zero. I'll transfer. ","words":[{"word":"Oh, ","start":49.229,"end":49.708999999999996},{"word":"okay. ","start":49.708999999999996,"end":50.269},{"word":"Yes. ","start":50.349,"end":50.748999999999995},{"word":"Okay. ","start":51.129,"end":52.169},{"word":"If ","start":52.169,"end":52.329},{"word":"the ","start":52.329,"end":52.409},{"word":"call ","start":52.409,"end":52.568999999999996},{"word":"drops, ","start":52.568999999999996,"end":53.048998},{"word":"it's ","start":53.048998,"end":53.208999999999996},{"word":"his ","start":53.288999999999994,"end":53.528999999999996},{"word":"extension ","start":53.528999999999996,"end":53.849},{"word":"is ","start":53.849,"end":54.089},{"word":"two ","start":54.089,"end":54.329},{"word":"five ","start":54.329,"end":54.568999999999996},{"word":"zero. ","start":54.568999999999996,"end":54.809},{"word":"I'll ","start":55.629,"end":56.028997},{"word":"transfer. 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I will wait for John to come on the line.)","words":[{"word":"(If ","start":62.0359091796875,"end":62.27863647460938},{"word":"you ","start":62.27863647460938,"end":62.395},{"word":"are ","start":62.395,"end":62.51136352539063},{"word":"transferring ","start":62.51136352539063,"end":62.85954541015625},{"word":"me ","start":62.85954541015625,"end":62.9859091796875},{"word":"now, ","start":62.9859091796875,"end":63.091363525390626},{"word":"thank ","start":63.091363525390626,"end":63.30318188476563},{"word":"you. 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","start":78.709,"end":78.869}]},{"role":"agent","content":"Hi.My name is ","words":[{"word":"Hi.","start":79.72672729492187,"end":80.2230908203125},{"word":"My ","start":80.27160986328126,"end":80.40888256835937},{"word":"name ","start":80.40888256835937,"end":80.5461552734375},{"word":"is ","start":80.5461552734375,"end":80.67342797851562}],"metadata":{"response_id":17}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":80.729006,"end":81.049005}]},{"role":"agent","content":"Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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No problem. ","words":[{"word":"Yeah. ","start":93.318995,"end":93.639},{"word":"No ","start":93.639,"end":93.87899999999999},{"word":"problem. ","start":93.87899999999999,"end":94.038996}]},{"role":"agent","content":"Thank you, John.","words":[{"word":"Thank ","start":94.8629091796875,"end":95.12654541015625},{"word":"you, ","start":95.12654541015625,"end":95.25381811523438},{"word":"John.","start":95.25381811523438,"end":95.68654541015626}],"metadata":{"response_id":19}},{"role":"user","content":"Hold on a second. Let me close the call. Okay. ","words":[{"word":"Hold ","start":95.459,"end":95.859},{"word":"on ","start":95.859,"end":96.01899999999999},{"word":"a ","start":96.01899999999999,"end":96.099},{"word":"second. ","start":96.099,"end":96.339},{"word":"Let ","start":96.339,"end":96.419},{"word":"me ","start":96.419,"end":96.579},{"word":"close ","start":96.579,"end":96.739},{"word":"the ","start":96.739,"end":96.899},{"word":"call. ","start":96.899,"end":97.139},{"word":"Okay. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:41:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2f94ae1c79105f64f5418388893","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Aygyuler","last_name":"Alper","full_name":"Aygyuler Alper","contact_id":"41866","email":"aygyuler@hotmail.com","orgname":"OCDSB","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2025-07-04","corp_cancel_date":"","paid_thru":"2025-04-30","company_paid_thru":"","the_withdrawal_date":"2025-07-04","the_withdrawal_duration":"10 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It's me. \nUser: Hi. \nAgent: Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Sure. Yeah. Go ahead. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?\nUser: Two and six. \nAgent: Thank you. Just to clarify, if you had to choose the one that was most important to you, would it be staying current with payroll legislation, or advancing your payroll career?\nUser: Advancing. \nAgent: Thank you. \n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Four. \nAgent: Thank you for sharing that.\n\nNow, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: Second one, thirty one to forty five. \nAgent: Thank you.\n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: It's already been renewed by the company. \nAgent: Thank you for letting me know. My records show that your membership has lapsed. If you think this is a mistake, do you happen to have the NPI ID of your active membership, so that we can check how your name got into this list by mistake?\nUser: Sure. Just give me a second. \nAgent: Of course, take your time. Let me know when you have it ready.\nUser: My personal membership number is one seven seven three nine two. \nAgent: Thank you for providing your membership number.\n\nSince I want to make sure \nUser: And \nAgent: you get the correct information, I’ll forward this to the right person or team for follow-up. They will get back to you either by phone or email. OK?\n\nThank you for speaking with me today. Have a good day and \nUser: Okay. Okay. Thanks. \nUser: K. Bye. \nAgent: Thank you for your time. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":0.9869091796875,"end":1.3350908203125}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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Just to clarify, if you had to choose the one that was most important to you, would it be staying current with payroll legislation, or advancing your payroll career?","words":[{"word":"Thank ","start":45.3329091796875,"end":45.58654541015625},{"word":"you.","start":45.58654541015625,"end":45.9029091796875},{"word":" Just ","start":45.94956811523438,"end":46.12956811523438},{"word":"to ","start":46.12956811523438,"end":46.21411352539062},{"word":"clarify, ","start":46.21411352539062,"end":46.8368408203125},{"word":"if ","start":46.8368408203125,"end":46.95229541015625},{"word":"you ","start":46.95229541015625,"end":47.05775},{"word":"had ","start":47.05775,"end":47.195022705078124},{"word":"to ","start":47.195022705078124,"end":47.31138647460938},{"word":"choose ","start":47.31138647460938,"end":47.6068408203125},{"word":"the ","start":47.6068408203125,"end":47.72320458984375},{"word":"one ","start":47.72320458984375,"end":47.88138647460938},{"word":"that ","start":47.88138647460938,"end":48.00775},{"word":"was ","start":48.00775,"end":48.1668408203125},{"word":"most ","start":48.1668408203125,"end":48.43047729492187},{"word":"important ","start":48.43047729492187,"end":48.89502270507813},{"word":"to ","start":48.89502270507813,"end":49.05320458984375},{"word":"you, ","start":49.05320458984375,"end":49.57047729492187},{"word":"would ","start":49.57047729492187,"end":49.791386474609375},{"word":"it ","start":49.791386474609375,"end":49.82320458984375},{"word":"be ","start":49.82320458984375,"end":49.8968408203125},{"word":"staying ","start":49.8968408203125,"end":50.024113525390625},{"word":"current ","start":50.024113525390625,"end":50.42502270507813},{"word":"with ","start":50.42502270507813,"end":50.72047729492188},{"word":"payroll ","start":50.72047729492188,"end":50.8786591796875},{"word":"legislation, ","start":50.8786591796875,"end":51.205931884765626},{"word":"or ","start":51.205931884765626,"end":52.12411352539063},{"word":"advancing ","start":52.12411352539063,"end":52.29320458984375},{"word":"your ","start":52.29320458984375,"end":52.71502270507813},{"word":"payroll ","start":52.71502270507813,"end":52.86320458984375},{"word":"career?","start":52.86320458984375,"end":53.179568115234375}],"metadata":{"response_id":6}},{"role":"user","content":"Advancing. 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Just give me a second. ","words":[{"word":"Sure. ","start":125.467,"end":126.187},{"word":"Just ","start":126.187,"end":126.587},{"word":"give ","start":126.587,"end":126.907},{"word":"me ","start":126.907,"end":127.06700000000001},{"word":"a ","start":127.06700000000001,"end":127.227},{"word":"second. ","start":127.227,"end":127.467}]},{"role":"agent","content":"Of course, take your time. 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They will get back to you either by phone or email. OK?\n\nThank you for speaking with me today. Have a good day and ","words":[{"word":"you ","start":145.23224243164063,"end":145.34769702148438},{"word":"get ","start":145.34769702148438,"end":145.4749697265625},{"word":"the ","start":145.4749697265625,"end":145.56951513671876},{"word":"correct ","start":145.56951513671876,"end":145.8649697265625},{"word":"information, ","start":145.8649697265625,"end":146.51951513671875},{"word":"I’ll ","start":146.51951513671875,"end":146.75133325195313},{"word":"forward ","start":146.75133325195313,"end":147.0576970214844},{"word":"this ","start":147.0576970214844,"end":147.26860595703124},{"word":"to ","start":147.26860595703124,"end":147.39587890625},{"word":"the ","start":147.39587890625,"end":147.49042431640626},{"word":"right ","start":147.49042431640626,"end":147.71224243164062},{"word":"person ","start":147.71224243164062,"end":148.134060546875},{"word":"or ","start":148.134060546875,"end":148.3349697265625},{"word":"team ","start":148.3349697265625,"end":148.60951513671876},{"word":"for ","start":148.60951513671876,"end":148.77769702148439},{"word":"follow-up. 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Goodbye.","words":[{"word":"Thank ","start":157.6039091796875,"end":157.85754541015626},{"word":"you ","start":157.85754541015626,"end":157.963},{"word":"for ","start":157.963,"end":158.1002727050781},{"word":"your ","start":158.1002727050781,"end":158.24754541015625},{"word":"time. ","start":158.24754541015625,"end":158.68027270507812},{"word":"Goodbye.","start":158.7071591796875,"end":159.2353408203125}],"metadata":{"response_id":20}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":0.9869091796875,"end":1.3350908203125}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hi.","start":5.442636474609375,"end":5.9280908203125},{"word":"My ","start":5.967026611328125,"end":6.07339013671875},{"word":"name ","start":6.07339013671875,"end":6.20975390625},{"word":"is ","start":6.20975390625,"end":6.305208251953125},{"word":"Ellen, ","start":6.305208251953125,"end":6.621572021484375},{"word":"and ","start":6.621572021484375,"end":6.790662841796875},{"word":"I’m ","start":6.790662841796875,"end":6.907026611328125},{"word":"calling ","start":6.907026611328125,"end":7.181572021484375},{"word":"on ","start":7.181572021484375,"end":7.287026611328125},{"word":"behalf ","start":7.287026611328125,"end":7.61429931640625},{"word":"of ","start":7.61429931640625,"end":7.7088447265625},{"word":"the ","start":7.7088447265625,"end":7.80429931640625},{"word":"National ","start":7.80429931640625,"end":8.141572021484375},{"word":"Payroll ","start":8.141572021484375,"end":8.447935546875},{"word":"Institute, ","start":8.447935546875,"end":8.91248095703125},{"word":"NPI. 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Yeah. Go ahead. ","words":[{"word":"Sure. ","start":17.677,"end":18.157},{"word":"Yeah. ","start":18.157,"end":18.476999},{"word":"Go ","start":18.476999,"end":18.637},{"word":"ahead. ","start":18.637,"end":18.797}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. 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Just to clarify, if you had to choose the one that was most important to you, would it be staying current with payroll legislation, or advancing your payroll career?","words":[{"word":"Thank ","start":45.3329091796875,"end":45.58654541015625},{"word":"you.","start":45.58654541015625,"end":45.9029091796875},{"word":" Just ","start":45.94956811523438,"end":46.12956811523438},{"word":"to ","start":46.12956811523438,"end":46.21411352539062},{"word":"clarify, ","start":46.21411352539062,"end":46.8368408203125},{"word":"if ","start":46.8368408203125,"end":46.95229541015625},{"word":"you ","start":46.95229541015625,"end":47.05775},{"word":"had ","start":47.05775,"end":47.195022705078124},{"word":"to ","start":47.195022705078124,"end":47.31138647460938},{"word":"choose ","start":47.31138647460938,"end":47.6068408203125},{"word":"the ","start":47.6068408203125,"end":47.72320458984375},{"word":"one ","start":47.72320458984375,"end":47.88138647460938},{"word":"that ","start":47.88138647460938,"end":48.00775},{"word":"was ","start":48.00775,"end":48.1668408203125},{"word":"most ","start":48.1668408203125,"end":48.43047729492187},{"word":"important ","start":48.43047729492187,"end":48.89502270507813},{"word":"to ","start":48.89502270507813,"end":49.05320458984375},{"word":"you, ","start":49.05320458984375,"end":49.57047729492187},{"word":"would ","start":49.57047729492187,"end":49.791386474609375},{"word":"it ","start":49.791386474609375,"end":49.82320458984375},{"word":"be ","start":49.82320458984375,"end":49.8968408203125},{"word":"staying ","start":49.8968408203125,"end":50.024113525390625},{"word":"current ","start":50.024113525390625,"end":50.42502270507813},{"word":"with ","start":50.42502270507813,"end":50.72047729492188},{"word":"payroll ","start":50.72047729492188,"end":50.8786591796875},{"word":"legislation, ","start":50.8786591796875,"end":51.205931884765626},{"word":"or ","start":51.205931884765626,"end":52.12411352539063},{"word":"advancing ","start":52.12411352539063,"end":52.29320458984375},{"word":"your ","start":52.29320458984375,"end":52.71502270507813},{"word":"payroll ","start":52.71502270507813,"end":52.86320458984375},{"word":"career?","start":52.86320458984375,"end":53.179568115234375}],"metadata":{"response_id":6}},{"role":"user","content":"Advancing. ","words":[{"word":"Advancing. ","start":55.557,"end":55.957}]},{"role":"agent","content":"Thank you. \n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":57.40681811523437,"end":57.72318188476562},{"word":"you. 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","words":[{"word":"Four. ","start":67.657005,"end":67.977005}]},{"role":"agent","content":"Thank you for sharing that.\n\nNow, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":69.1219091796875,"end":69.34372729492188},{"word":"you ","start":69.34372729492188,"end":69.44918188476562},{"word":"for ","start":69.44918188476562,"end":69.56554541015625},{"word":"sharing ","start":69.56554541015625,"end":69.82918188476563},{"word":"that.","start":69.82918188476563,"end":70.241},{"word":"\n\nNow, ","start":70.28694311523438,"end":70.4560341796875},{"word":"for ","start":70.4560341796875,"end":70.625125},{"word":"statistical ","start":70.625125,"end":71.195125},{"word":"purposes ","start":71.195125,"end":71.60694311523437},{"word":"only, ","start":71.60694311523437,"end":72.00785229492188},{"word":"could ","start":72.00785229492188,"end":72.21876147460938},{"word":"you ","start":72.21876147460938,"end":72.3242158203125},{"word":"please ","start":72.3242158203125,"end":72.56694311523438},{"word":"tell ","start":72.56694311523438,"end":72.77785229492187},{"word":"us ","start":72.77785229492187,"end":72.87330688476563},{"word":"your ","start":72.87330688476563,"end":73.03148852539063},{"word":"age ","start":73.03148852539063,"end":73.26330688476563},{"word":"range?","start":73.26330688476563,"end":73.79148852539062},{"word":"\nIs ","start":73.83490161132812,"end":73.97217431640625},{"word":"it ","start":73.97217431640625,"end":74.06762890625},{"word":"18 ","start":74.06762890625,"end":74.415810546875},{"word":"to ","start":74.415810546875,"end":74.50035595703125},{"word":"30?","start":74.50035595703125,"end":75.01762890625},{"word":" 31 ","start":75.07085986328126,"end":75.3454052734375},{"word":"to ","start":75.3454052734375,"end":75.47267797851562},{"word":"45? 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:47:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b07b41a901de8e119c61e5e8973","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ping","last_name":"Lu","full_name":"Ping Lu","contact_id":"39816","email":"aristlu@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"June 30 2025 Survey completed She is in an HR role now.\n2026 May 13 - reached voicemail; contact said not available.","number_of_passed_courses":"1","extension":"","province":"QC","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2024-05-02","corp_cancel_date":"","paid_thru":"2024-02-29","company_paid_thru":"","the_withdrawal_date":"2024-05-02","the_withdrawal_duration":"2 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Official opening not completed and call cut short (-20%); survey questions not asked (-15%); valid outcome assigned (+5%); approved closing not spoken (0%).","Official Opening Gate Accuracy":"50%. Opening attempted but occurred before identity confirmation and gatekeeper behavior present.","Survey Order Integrity Score":"0%. No survey questions were asked.","Skip Logic Accuracy":"0%. No branching occurred due to lack of survey progression.","Verbatim Survey Compliance":"0%. No survey phrasing was used.","Mandatory Phrase Detection":"No. None of the required phrases were detected because the call ended immediately.","Debug Analytical Variables":"Call ended after initial greeting; official opening was not delivered fully and identity confirmation was incomplete, so completion rate reduced. No survey questions asked so order integrity, skip logic, and verbatim compliance are zero. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:52:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4f6ce7e7f3d7a3312dc1965ad16","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Atul","last_name":"Sharma","full_name":"Atul Sharma","contact_id":"9356","email":"atulsharma72@gmail.com","orgname":"Gemilang North America Ltd.","member_type":"PRO","bloc_notes_ac":"Mar 12 2025 vm\r\nMar 19 2025 vm\r\nMar 31 2025 vm\r\nApril 8 2025 vm\r\nApril 17 2025 vm\r\nApril 30 2025 vm\r\nJuly 9 2025 vm\r\nLN Sept 15 2025 vm\n2026 May 13 - reached voicemail, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:52:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8042fadf26770142d31d9683efa","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Sharon","last_name":"Zwart","full_name":"Sharon Zwart","contact_id":"30974","email":"aszwart@telus.net","orgname":"3P Learning Canada Limited","member_type":"PRO","bloc_notes_ac":"April 16 2025 vm\r\nApril 30 2025 vm\r\nMay 7 2025 vm\r\nJuly 14 2025 vm\r\nLN Sept 23 2025 not available. 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","start":2.4019999,"end":2.8019999999999996},{"word":"You ","start":2.8019999999999996,"end":3.042},{"word":"have ","start":3.042,"end":3.2019998},{"word":"reached ","start":3.2019998,"end":3.3619999999999997},{"word":"Arnold ","start":3.3619999999999997,"end":3.6819998},{"word":"and ","start":3.6819998,"end":3.8419999999999996},{"word":"Sharon. ","start":3.8419999999999996,"end":4.0019998}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Sharon?","words":[{"word":"Hello, ","start":0.9509091796875,"end":1.278181884765625},{"word":"may ","start":1.278181884765625,"end":1.436363525390625},{"word":"I ","start":1.436363525390625,"end":1.5},{"word":"please ","start":1.5,"end":1.7009091796875},{"word":"speak ","start":1.7009091796875,"end":1.731818115234375},{"word":"with ","start":1.731818115234375,"end":1.88},{"word":"Sharon?","start":1.88,"end":1.99545458984375}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You have reached Arnold and Sharon. ","words":[{"word":"Hello. ","start":2.4019999,"end":2.8019999999999996},{"word":"You ","start":2.8019999999999996,"end":3.042},{"word":"have ","start":3.042,"end":3.2019998},{"word":"reached ","start":3.2019998,"end":3.3619999999999997},{"word":"Arnold ","start":3.3619999999999997,"end":3.6819998},{"word":"and ","start":3.6819998,"end":3.8419999999999996},{"word":"Sharon. ","start":3.8419999999999996,"end":4.0019998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7b7548b10d1735cfbd917ec7db03d90a5b4aba2a8b6cf210c89eaee8f162a570/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7b7548b10d1735cfbd917ec7db03d90a5b4aba2a8b6cf210c89eaee8f162a570/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7b7548b10d1735cfbd917ec7db03d90a5b4aba2a8b6cf210c89eaee8f162a570/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":714,"p90":714,"p95":714,"p99":714,"min":714,"max":714,"num":1,"sum":714,"values":[714]},"tts":{"p50":215,"p90":215,"p95":215,"p99":215,"min":215,"max":215,"num":1,"sum":215,"values":[215]},"knowledge_base":{"p50":65,"p90":81.8,"p95":83.9,"p99":85.58,"min":44,"max":86,"num":2,"sum":130,"values":[86,44]},"asr":{"p50":21.3125,"p90":21.31260000000002,"p95":21.31260000000011,"p99":21.312600000000185,"min":0,"max":21.312600000000202,"num":5,"sum":63.93769999999995,"values":[21.312599999999748,0,0,21.3125,21.312600000000202]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.3333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":1.8},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.8791667,"combined_cost":4.3958333},"call_analysis":{"call_summary":"Call reached an answering service/voicemail for Arnold and Sharon; no conversation with the intended contact occurred.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-13 09:52","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 13 - reached voicemail/answering service (Arnold and Sharon).","Other-member-benefit":"","call_summary_title":"Reached voicemail/answering service","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . 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Mandatory Phrase Detection: No since mandatory phrases were not spoken.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-03-04","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9055],"average":9055,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14032750919","direction":"outbound"},"event_timestamp":1778680359900} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 30974 CALL ID: call_8042fadf26770142d31d9683efa EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-03-06T16:47:18-06:00","email":"aszwart@telus.net","phone":"8774676851","firstName":"Sharon","lastName":"Zwart","orgid":"24140","orgname":"3P Learning Canada 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:52:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e864e0ff92a3aa680f05ada4438","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Rebecca","last_name":"Fung","full_name":"Rebecca Fung","contact_id":"9526","email":"beccifung@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 12 2025 vm Mar 26 2025 vm\r\nMar 31 2025 vm Apr 3 2025 vm Apr 10 2025 vm\r\nMay 6 2025 vm Aug 6 2025 vm\r\nLN Oct 9 2025 Survey completed She said she could not find a payroll position so\r\nshe stop membership.\n2026 May 13 - reached voicemail, no message 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Disposition set to voicemail (06).","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2024-03-02","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9033],"average":9033,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16478780698","direction":"outbound"},"event_timestamp":1778680363518} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9526 CALL ID: call_e864e0ff92a3aa680f05ada4438 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:52:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b8077b37387fd3fc512d512e63a","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Kashmir","last_name":"Kahlon","full_name":"Kashmir Kahlon","contact_id":"31196","email":"asees07@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"10 June 2025 Completed\n2026 May 13 - reached voicemail; no contact.","number_of_passed_courses":"3","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2025-11-04","corp_cancel_date":"","paid_thru":"2025-08-31","company_paid_thru":"","the_withdrawal_date":"2025-11-04","the_withdrawal_duration":"6 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A valid disposition was assigned (+5%) to reflect a completed outcome (voicemail).","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2025-11-04","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[8994],"average":8994,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12897888448","direction":"outbound"},"event_timestamp":1778680364696} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 31196 CALL ID: call_b8077b37387fd3fc512d512e63a EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:17:51-05:00","email":"asees07@hotmail.com","phone":"2897888448","firstName":"Kashmir","lastName":"Kahlon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"514464dca8c560f1bb0755b9f2b367c1","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-06-10T16:15:03-05:00","udate":"2026-05-13T08:52:45-05:00","edate":"2025-06-10T16:12:58-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-12 14:17:51","updated_utc_timestamp":"2026-05-13 08:52:45","created_timestamp":"2025-03-12 14:17:51","updated_timestamp":"2026-05-13 08:52:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31196\/automationEntryCounts"},"id":"31196","organization":null}],"fieldValue":{"contact":"31196","field":"310","value":"Outbound call reached voicemail; message indicating call forwarded to voicemail. 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reached - no answer","cdate":"2026-05-13T08:36:45-05:00","udate":"2026-05-13T08:52:45-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1173456\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1173456\/field"},"owner":"31196","id":"1173456"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:17:51-05:00","email":"asees07@hotmail.com","phone":"2897888448","firstName":"Kashmir","lastName":"Kahlon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"514464dca8c560f1bb0755b9f2b367c1","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-06-10T16:15:03-05:00","udate":"2026-05-13T08:52:45-05:00","edate":"2025-06-10T16:12:58-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-12 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:17:51-05:00","email":"asees07@hotmail.com","phone":"2897888448","firstName":"Kashmir","lastName":"Kahlon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"514464dca8c560f1bb0755b9f2b367c1","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-06-10T16:15:03-05:00","udate":"2026-05-13T08:52:45-05:00","edate":"2025-06-10T16:12:58-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-12 14:17:51","updated_utc_timestamp":"2026-05-13 08:52:45","created_timestamp":"2025-03-12 14:17:51","updated_timestamp":"2026-05-13 08:52:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:17:51-05:00","email":"asees07@hotmail.com","phone":"2897888448","firstName":"Kashmir","lastName":"Kahlon","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"514464dca8c560f1bb0755b9f2b367c1","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-06-10T16:15:03-05:00","udate":"2026-05-13T08:52:46-05:00","edate":"2025-06-10T16:12:58-05:00","deleted_at":null,"created_utc_timestamp":"2025-03-12 14:17:51","updated_utc_timestamp":"2026-05-13 08:52:46","created_timestamp":"2025-03-12 14:17:51","updated_timestamp":"2026-05-13 08:52:46","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:52:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8e25d80eb247e5f2d2bd9fc1d0a","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Annu","last_name":"Sira","full_name":"Annu Sira","contact_id":"38261","email":"annusira@gmail.com","orgname":"Baffinland Iron Mines","member_type":"PRO","bloc_notes_ac":"June 17 2025 vm\r\nLN / 02 October 2025 VM\n2026 May 13 - reached voicemail; no contact made","number_of_passed_courses":"2","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:08-04:00","called_by":"","cancel_date":"2025-02-04","corp_cancel_date":"","paid_thru":"2024-11-30","company_paid_thru":"","the_withdrawal_date":"2025-02-04","the_withdrawal_duration":"1 year and 3 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:52:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_461192237a9a3b91684541c4133","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Azeem","last_name":"Malik","full_name":"Azeem Malik","contact_id":"40649","email":"bata.azeem@gmail.com","orgname":"Town of Whitby","member_type":"PRO","bloc_notes_ac":"July 8 2025 vm\r\nSept 15 2025 vm\n2026 May 13 - Reached voicemail; no live contact","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2025-05-02","corp_cancel_date":"","paid_thru":"2025-02-28","company_paid_thru":"","the_withdrawal_date":"2025-05-02","the_withdrawal_duration":"1 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Survey Order Integrity Score: 0% because zero questions asked. Skip Logic Accuracy: 0% because no logical branching occurred. Verbatim Survey Compliance: 0% because no survey was conducted. Mandatory Phrase Detection: No because mandatory phrases like \"for statistical purposes\" or approved closing were not used.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"No concerns raised; voicemail reached and no questions were asked.","called_by":"+14375242727","Withdrawal date":"2025-05-02","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9030],"average":9030,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16479160387","direction":"outbound"},"event_timestamp":1778680379107} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 40649 CALL ID: call_461192237a9a3b91684541c4133 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-07T16:28:47-05:00","email":"bata.azeem@gmail.com","phone":"6479160387","firstName":"Azeem","lastName":"Malik","orgid":"24726","orgname":"Town of Whitby","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1f37a326c26b393f6fa7dafcf2a5c294","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:52:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-07 16:28:47","updated_utc_timestamp":"2026-05-13 08:52:59","created_timestamp":"2025-05-07 16:28:47","updated_timestamp":"2026-05-13 08:52:59","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40649\/automationEntryCounts"},"id":"40649","organization":"24726"}],"fieldValue":{"contact":"40649","field":"310","value":"Agent called for Azeem but reached the contact's voicemail and did not leave a message. 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-05-07T16:28:47-05:00","email":"bata.azeem@gmail.com","phone":"6479160387","firstName":"Azeem","lastName":"Malik","orgid":"24726","orgname":"Town of Whitby","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1f37a326c26b393f6fa7dafcf2a5c294","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:52:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-07 16:28:47","updated_utc_timestamp":"2026-05-13 08:52:59","created_timestamp":"2025-05-07 16:28:47","updated_timestamp":"2026-05-13 08:52:59","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-05-07T16:28:47-05:00","email":"bata.azeem@gmail.com","phone":"6479160387","firstName":"Azeem","lastName":"Malik","orgid":"24726","orgname":"Town of Whitby","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1f37a326c26b393f6fa7dafcf2a5c294","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:53:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-07 16:28:47","updated_utc_timestamp":"2026-05-13 08:53:00","created_timestamp":"2025-05-07 16:28:47","updated_timestamp":"2026-05-13 08:53:00","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:57:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2616589b042a0f3e6f1d878d0cc","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Rebecca","last_name":"Forest","full_name":"Rebecca Forest","contact_id":"41781","email":"rebecca.forest31@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Sept 3 2025 vm\n2026 May 11 reached voicemail for Rebecca Forrest, no message left","number_of_passed_courses":"4","extension":"","province":"NB","toronto_current_time":"2026-05-13T08:41:44-04:00","called_by":"","cancel_date":"2025-07-04","corp_cancel_date":"","paid_thru":"2025-04-30","company_paid_thru":"","the_withdrawal_date":"2025-07-04","the_withdrawal_duration":"10 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:10-05:00","email":"rebecca.forest31@gmail.com","phone":"","firstName":"Rebecca","lastName":"Forest","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"37909a2a236215a9a909dbc9c7e89796","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:10","updated_utc_timestamp":"2026-05-13 08:57:30","created_timestamp":"2025-07-17 11:52:10","updated_timestamp":"2026-05-13 08:57:30","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:10-05:00","email":"rebecca.forest31@gmail.com","phone":"","firstName":"Rebecca","lastName":"Forest","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"37909a2a236215a9a909dbc9c7e89796","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:10","updated_utc_timestamp":"2026-05-13 08:57:31","created_timestamp":"2025-07-17 11:52:10","updated_timestamp":"2026-05-13 08:57:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2025-07-17T11:52:10-05:00","email":"rebecca.forest31@gmail.com","phone":"","firstName":"Rebecca","lastName":"Forest","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"37909a2a236215a9a909dbc9c7e89796","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:10","updated_utc_timestamp":"2026-05-13 08:57:31","created_timestamp":"2025-07-17 11:52:10","updated_timestamp":"2026-05-13 08:57:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:57:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_74f9e6371735a2ace49cd820271","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Marlena","last_name":"McLean","full_name":"Marlena McLean","contact_id":"47462","email":"marlena.m@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"2026 May 11 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"NS","toronto_current_time":"2026-05-13T08:41:44-04:00","called_by":"","cancel_date":"2026-02-03","corp_cancel_date":"","paid_thru":"2025-11-30","company_paid_thru":"","the_withdrawal_date":"2026-02-03","the_withdrawal_duration":"3 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Official opening not delivered (-20%); survey not asked (-40% total); valid outcome assigned (+5%) and approved closing not spoken (0%) resulting in 40%.","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening occurred after confirmation.","Survey Order Integrity Score":"0%. No survey questions were asked.","Skip Logic Accuracy":"0%. No branching occurred because the contact was not reached.","Verbatim Survey Compliance":"0%. No survey was conducted to assess verbatim compliance.","Mandatory Phrase Detection":"No. Required phrases were not present because the call reached voicemail.","Debug Analytical Variables":"Call ended at voicemail so agent did not speak opening, ask survey questions, or provide closing. Completion reduced for missing opening and all survey questions. Official opening accuracy zero due to lack of identity confirmation and opening. Survey order, skip logic, and verbatim compliance zero because no questions were asked. Mandatory phrases absent for same reason.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2026-02-03","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9003],"average":9003,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17802964776","direction":"outbound"},"event_timestamp":1778680663526} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 47462 CALL ID: call_74f9e6371735a2ace49cd820271 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/automationEntryCounts"},"id":"47462","organization":null}],"fieldValue":{"contact":"47462","field":"310","value":"Outbound call reached voicemail; no contact was reached and no interaction occurred.","cdate":"2026-05-11T15:22:36-05:00","udate":"2026-05-13T08:57:44-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170284\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170284\/field"},"owner":"47462","id":"1170284"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:30:30-06:00","email":"marlena.m@hotmail.com","phone":"","firstName":"Marlena","lastName":"McLean","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"250bd8505a1ee18695728884ff327621","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:30","updated_utc_timestamp":"2026-05-13 08:57:44","created_timestamp":"2026-02-04 12:30:30","updated_timestamp":"2026-05-13 08:57:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/automationEntryCounts"},"id":"47462","organization":null}],"fieldValue":{"contact":"47462","field":"311","value":"Voicemail reached - no answer","cdate":"2026-05-11T15:22:36-05:00","udate":"2026-05-13T08:57:44-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170285\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170285\/field"},"owner":"47462","id":"1170285"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:30:30-06:00","email":"marlena.m@hotmail.com","phone":"","firstName":"Marlena","lastName":"McLean","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"250bd8505a1ee18695728884ff327621","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:30","updated_utc_timestamp":"2026-05-13 08:57:44","created_timestamp":"2026-02-04 12:30:30","updated_timestamp":"2026-05-13 08:57:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/automationEntryCounts"},"id":"47462","organization":null}],"fieldValue":{"contact":"47462","field":"33","value":"2026 May 11 call reached voicemail, no contact made\n2026 May 13 - Reached voicemail, no message left","cdate":"2026-05-11T15:22:36-05:00","udate":"2026-05-13T08:57:44-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170286\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170286\/field"},"owner":"47462","id":"1170286"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:30:30-06:00","email":"marlena.m@hotmail.com","phone":"","firstName":"Marlena","lastName":"McLean","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"250bd8505a1ee18695728884ff327621","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:30","updated_utc_timestamp":"2026-05-13 08:57:44","created_timestamp":"2026-02-04 12:30:30","updated_timestamp":"2026-05-13 08:57:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/automationEntryCounts"},"id":"47462","organization":null}],"fieldValue":{"contact":"47462","field":"52","value":"No","cdate":"2026-05-11T15:22:36-05:00","udate":"2026-05-13T08:57:44-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170287\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1170287\/field"},"owner":"47462","id":"1170287"}} FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:30:30-06:00","email":"marlena.m@hotmail.com","phone":"","firstName":"Marlena","lastName":"McLean","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"250bd8505a1ee18695728884ff327621","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:30","updated_utc_timestamp":"2026-05-13 08:57:44","created_timestamp":"2026-02-04 12:30:30","updated_timestamp":"2026-05-13 08:57:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/automationEntryCounts"},"id":"47462","organization":null}],"fieldValue":{"contact":"47462","field":"66","value":"3","cdate":"2026-05-13T08:57:44-05:00","udate":"2026-05-13T08:57:44-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1173745\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1173745\/field"},"owner":"47462","id":"1173745"}} FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:30:30-06:00","email":"marlena.m@hotmail.com","phone":"","firstName":"Marlena","lastName":"McLean","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"250bd8505a1ee18695728884ff327621","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:30","updated_utc_timestamp":"2026-05-13 08:57:45","created_timestamp":"2026-02-04 12:30:30","updated_timestamp":"2026-05-13 08:57:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47462\/automationEntryCounts"},"id":"47462","organization":null}],"fieldValue":{"contact":"47462","field":"80","value":"Contact not reached; voicemail.","cdate":"2026-05-13T08:57:45-05:00","udate":"2026-05-13T08:57:45-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1173746\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1173746\/field"},"owner":"47462","id":"1173746"}} FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:30:30-06:00","email":"marlena.m@hotmail.com","phone":"","firstName":"Marlena","lastName":"McLean","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"250bd8505a1ee18695728884ff327621","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:30","updated_utc_timestamp":"2026-05-13 08:57:45","created_timestamp":"2026-02-04 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:30:30-06:00","email":"marlena.m@hotmail.com","phone":"","firstName":"Marlena","lastName":"McLean","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"250bd8505a1ee18695728884ff327621","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:30","updated_utc_timestamp":"2026-05-13 08:57:45","created_timestamp":"2026-02-04 12:30:30","updated_timestamp":"2026-05-13 08:57:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:30:30-06:00","email":"marlena.m@hotmail.com","phone":"","firstName":"Marlena","lastName":"McLean","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"250bd8505a1ee18695728884ff327621","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:30","updated_utc_timestamp":"2026-05-13 08:57:45","created_timestamp":"2026-02-04 12:30:30","updated_timestamp":"2026-05-13 08:57:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:30:30-06:00","email":"marlena.m@hotmail.com","phone":"","firstName":"Marlena","lastName":"McLean","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"250bd8505a1ee18695728884ff327621","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:46-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:30:30","updated_utc_timestamp":"2026-05-13 08:57:46","created_timestamp":"2026-02-04 12:30:30","updated_timestamp":"2026-05-13 08:57:46","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:57:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8c35af73bc200bceaefa1f0adbe","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Norman","last_name":"Lai","full_name":"Norman Lai","contact_id":"40200","email":"timetrialist@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"July 14 2025 line busy\n2026 May 11 call reached voicemail, no conversation.","number_of_passed_courses":"4","extension":"","province":"NS","toronto_current_time":"2026-05-13T08:41:45-04:00","called_by":"","cancel_date":"2024-11-02","corp_cancel_date":"","paid_thru":"2024-08-31","company_paid_thru":"","the_withdrawal_date":"2024-11-02","the_withdrawal_duration":"1 year and 6 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:56-05:00","email":"timetrialist@gmail.com","phone":"","firstName":"Norman","lastName":"Lai","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"090a18819f988030ba0388adbec60b40","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:56","updated_utc_timestamp":"2026-05-13 08:57:48","created_timestamp":"2025-05-05 11:47:56","updated_timestamp":"2026-05-13 08:57:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:57:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a6d3982969165eda5fcc4c7d0ee","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Frances","last_name":"Pendergast","full_name":"Frances Pendergast","contact_id":"38702","email":"frances_pendergast@yahoo.ca","orgname":"","member_type":"PRO","bloc_notes_ac":"June 23 2025 vm\n2026 May 11 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"NL","toronto_current_time":"2026-05-13T08:41:44-04:00","called_by":"","cancel_date":"2024-04-02","corp_cancel_date":"","paid_thru":"2025-01-31","company_paid_thru":"","the_withdrawal_date":"2024-04-02","the_withdrawal_duration":"2 years and 1 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call reached voicemail; agent attempted to speak with Frances but left no message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-13 09:57","Mini-NPS":"3","One-Sentence-not-Renewed":"Contact not reached; voicemail encountered.","int_code":"06","Initial-value":"Other","PRO-other-reasons-not-to-renew":"Contact not reached (voicemail)","Age-Range":"Preferred not to say","bloc_notes":"2026 May 13 - reached voicemail, no message left","Other-member-benefit":"N/A","call_summary_title":"Voicemail reached for Frances","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"40%. Official opening was attempted but call ended on voicemail (-20%); survey questions not asked (-25%); no valid outcome assigned, no approved closing (+0%); small credit for call attempt.","Official Opening Gate Accuracy":"0%. Opening occurred but there was no identity confirmation and it went to voicemail, so requirement not met.","Survey Order Integrity Score":"0%. No survey questions were asked.","Skip Logic Accuracy":"0%. No branching occurred due to voicemail.","Verbatim Survey Compliance":"0%. No survey questions asked to verify wording.","Mandatory Phrase Detection":"0%. Required phrases not present. 0%. Agent did not comply with mandatory phrase requirements.","Debug Analytical Variables":"Call Flow Completion Rate: Reduced due to opening not delivered to a human and no survey questions (-45% net to 55% then penalties applied to reflect voicemail -> final 40%). Official Opening Gate Accuracy: 0% because opening was not after identity confirmation and no human. Survey Order Integrity Score: 0% since no questions were asked. Skip Logic Accuracy: 0% as no logic applied. Verbatim Survey Compliance: 0% due to no questions. Mandatory Phrase Detection: 0% because none of the required phrases were spoken.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2024-04-02","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9037],"average":9037,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17093681966","direction":"outbound"},"event_timestamp":1778680668746} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38702 CALL ID: call_a6d3982969165eda5fcc4c7d0ee EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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call reached voicemail; agent attempted to speak with Frances but left no message.","cdate":"2026-05-11T14:42:47-05:00","udate":"2026-05-13T08:57:49-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169878\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1169878\/field"},"owner":"38702","id":"1169878"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:45:42-05:00","email":"frances_pendergast@yahoo.ca","phone":"","firstName":"Frances","lastName":"Pendergast","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"0a92cee0347e345eaf4addc102037f89","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:42-05:00","email":"frances_pendergast@yahoo.ca","phone":"","firstName":"Frances","lastName":"Pendergast","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"0a92cee0347e345eaf4addc102037f89","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:42","updated_utc_timestamp":"2026-05-13 08:57:50","created_timestamp":"2025-05-05 11:45:42","updated_timestamp":"2026-05-13 08:57:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:42-05:00","email":"frances_pendergast@yahoo.ca","phone":"","firstName":"Frances","lastName":"Pendergast","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"0a92cee0347e345eaf4addc102037f89","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:42","updated_utc_timestamp":"2026-05-13 08:57:50","created_timestamp":"2025-05-05 11:45:42","updated_timestamp":"2026-05-13 08:57:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:42-05:00","email":"frances_pendergast@yahoo.ca","phone":"","firstName":"Frances","lastName":"Pendergast","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"0a92cee0347e345eaf4addc102037f89","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:42","updated_utc_timestamp":"2026-05-13 08:57:51","created_timestamp":"2025-05-05 11:45:42","updated_timestamp":"2026-05-13 08:57:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:57:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_646d4705d31896ccd09f5cee9e4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Terrina","last_name":"Tobin","full_name":"Terrina Tobin","contact_id":"39914","email":"terrinat@hotmail.com","orgname":"Canada Revenue Agency","member_type":"PRO","bloc_notes_ac":"July 4 2025 vm\n2026 May 11 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"NL","toronto_current_time":"2026-05-13T08:41:45-04:00","called_by":"","cancel_date":"2024-07-03","corp_cancel_date":"","paid_thru":"2024-04-30","company_paid_thru":"","the_withdrawal_date":"2024-07-03","the_withdrawal_duration":"1 year and 10 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Mandatory Phrase Detection: No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2024-07-03","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9018],"average":9018,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17096916847","direction":"outbound"},"event_timestamp":1778680674881} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 39914 CALL ID: call_646d4705d31896ccd09f5cee9e4 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:14-05:00","email":"terrinat@hotmail.com","phone":"","firstName":"Terrina","lastName":"Tobin","orgid":"3702","orgname":"Canada Revenue Agency","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"52a470b7fcf8145c192dc1e83ec6912f","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:14","updated_utc_timestamp":"2026-05-13 08:57:55","created_timestamp":"2025-05-05 11:47:14","updated_timestamp":"2026-05-13 08:57:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/39914\/automationEntryCounts"},"id":"39914","organization":"3702"}],"fieldValue":{"contact":"39914","field":"310","value":"Outbound call reached voicemail; no human contact. 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11:47:14","updated_utc_timestamp":"2026-05-13 08:57:55","created_timestamp":"2025-05-05 11:47:14","updated_timestamp":"2026-05-13 08:57:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:14-05:00","email":"terrinat@hotmail.com","phone":"","firstName":"Terrina","lastName":"Tobin","orgid":"3702","orgname":"Canada Revenue Agency","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"52a470b7fcf8145c192dc1e83ec6912f","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:14","updated_utc_timestamp":"2026-05-13 08:57:55","created_timestamp":"2025-05-05 11:47:14","updated_timestamp":"2026-05-13 08:57:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:14-05:00","email":"terrinat@hotmail.com","phone":"","firstName":"Terrina","lastName":"Tobin","orgid":"3702","orgname":"Canada Revenue Agency","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"52a470b7fcf8145c192dc1e83ec6912f","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:57:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:14","updated_utc_timestamp":"2026-05-13 08:57:56","created_timestamp":"2025-05-05 11:47:14","updated_timestamp":"2026-05-13 08:57:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 09:57:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0d9b8f2196fa84731ad833faa89","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Stephanie","last_name":"Jones","full_name":"Stephanie Jones","contact_id":"48757","email":"steff.jones@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"2026 May 11 call reached voicemail, no contact with Stephanie","number_of_passed_courses":"4","extension":"","province":"NL","toronto_current_time":"2026-05-13T08:41:45-04:00","called_by":"","cancel_date":"2026-04-02","corp_cancel_date":"","paid_thru":"2026-01-31","company_paid_thru":"","the_withdrawal_date":"2026-04-02","the_withdrawal_duration":"1 month"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0d9b8f2196fa84731ad833faa89","X-RetellAI-SipTraceId":"call_0d9b8f2196fa84731ad833faa89","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778680657725,"end_timestamp":1778680666157,"duration_ms":8432,"transcript":"Agent: Hello, may I please speak with Stephanie?\nUser: Your call has been forwarded to a voice mail service that has not been initialized by the customer you are calling. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Stephanie?","words":[{"word":"Hello, ","start":1.6029091796875,"end":1.930181884765625},{"word":"may ","start":1.930181884765625,"end":2.120181884765625},{"word":"I ","start":2.120181884765625,"end":2.204727294921875},{"word":"please ","start":2.204727294921875,"end":2.42654541015625},{"word":"speak ","start":2.42654541015625,"end":2.468363525390625},{"word":"with 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","words":[{"word":"Your ","start":2.589,"end":2.9089999},{"word":"call ","start":2.9089999,"end":3.149},{"word":"has ","start":3.149,"end":3.4689997999999997},{"word":"been ","start":3.4689997999999997,"end":3.629},{"word":"forwarded ","start":3.629,"end":4.029},{"word":"to ","start":4.029,"end":4.269},{"word":"a ","start":4.269,"end":4.429},{"word":"voice ","start":4.429,"end":4.669},{"word":"mail ","start":4.669,"end":4.8289997},{"word":"service ","start":4.999,"end":5.319},{"word":"that ","start":5.319,"end":5.7189996},{"word":"has ","start":5.7189996,"end":5.879},{"word":"not ","start":5.879,"end":6.0389998},{"word":"been ","start":6.0389998,"end":6.279},{"word":"initialized ","start":6.279,"end":6.8389995},{"word":"by ","start":6.8389995,"end":6.999},{"word":"the ","start":6.999,"end":7.1589996},{"word":"customer ","start":7.1589996,"end":7.479},{"word":"you ","start":7.479,"end":7.6389997},{"word":"are ","start":7.6389997,"end":7.7989995},{"word":"calling. 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","words":[{"word":"Your ","start":2.589,"end":2.9089999},{"word":"call ","start":2.9089999,"end":3.149},{"word":"has ","start":3.149,"end":3.4689997999999997},{"word":"been ","start":3.4689997999999997,"end":3.629},{"word":"forwarded ","start":3.629,"end":4.029},{"word":"to ","start":4.029,"end":4.269},{"word":"a ","start":4.269,"end":4.429},{"word":"voice ","start":4.429,"end":4.669},{"word":"mail ","start":4.669,"end":4.8289997},{"word":"service ","start":4.999,"end":5.319},{"word":"that ","start":5.319,"end":5.7189996},{"word":"has ","start":5.7189996,"end":5.879},{"word":"not ","start":5.879,"end":6.0389998},{"word":"been ","start":6.0389998,"end":6.279},{"word":"initialized ","start":6.279,"end":6.8389995},{"word":"by ","start":6.8389995,"end":6.999},{"word":"the ","start":6.999,"end":7.1589996},{"word":"customer ","start":7.1589996,"end":7.479},{"word":"you ","start":7.479,"end":7.6389997},{"word":"are ","start":7.6389997,"end":7.7989995},{"word":"calling. 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Official opening was attempted but call terminated to voicemail (-20%); valid outcome assigned (+5%). Closing not possible, and no survey questions asked (-5% per missed question assumed for 5 questions = -25%), net = 100-20-25+5 = 60%.","Official Opening Gate Accuracy":"0%. Opening was spoken but there was no identity confirmation; it went to voicemail so opening after confirmation did not occur.","Survey Order Integrity Score":"0%. No survey questions were asked; order not applicable but considered zero compliance.","Skip Logic Accuracy":"0%. No branching occurred due to voicemail; cannot assess logical branching.","Verbatim Survey Compliance":"0%. No survey questions asked, so compliance is zero.","Mandatory Phrase Detection":"No. Required phrases were not present because the call went to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate: reduced because official opening spoken but no human confirmation (-20%), no survey questions asked (-25%), valid disposition assigned (+5%). Official Opening Gate Accuracy: 0% because opening was not after identity confirmation and no human answered. Survey Order Integrity Score: 0% due to no questions asked. Skip Logic Accuracy: 0% as no branching occurred. Verbatim Survey Compliance: 0% as no verbatim questions were asked. Mandatory Phrase Detection: No because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2026-04-02","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9005],"average":9005,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17097824885","direction":"outbound"},"event_timestamp":1778680679941} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 48757 CALL ID: call_0d9b8f2196fa84731ad833faa89 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2026-04-08T22:22:36-05:00","email":"steff.jones@hotmail.com","phone":"","firstName":"Stephanie","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"031e5f6ed0db73cd72bf2cc31b8a2d3a","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:58:00-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:22:36","updated_utc_timestamp":"2026-05-13 08:58:00","created_timestamp":"2026-04-08 22:22:36","updated_timestamp":"2026-05-13 08:58:00","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:22:36-05:00","email":"steff.jones@hotmail.com","phone":"","firstName":"Stephanie","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"031e5f6ed0db73cd72bf2cc31b8a2d3a","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:58:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:22:36","updated_utc_timestamp":"2026-05-13 08:58:01","created_timestamp":"2026-04-08 22:22:36","updated_timestamp":"2026-05-13 08:58:01","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2026-04-08T22:22:36-05:00","email":"steff.jones@hotmail.com","phone":"","firstName":"Stephanie","lastName":"Jones","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"031e5f6ed0db73cd72bf2cc31b8a2d3a","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T08:58:01-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-04-08 22:22:36","updated_utc_timestamp":"2026-05-13 08:58:01","created_timestamp":"2026-04-08 22:22:36","updated_timestamp":"2026-05-13 08:58:01","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 10:00:59 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_af6e998b3f7bccf7cadf54996e7","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Krystal","last_name":"MacKenzie","full_name":"Krystal MacKenzie","contact_id":"46913","email":"krystalmackenzie1@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"2026 May 11 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"PE","toronto_current_time":"2026-05-13T08:41:45-04:00","called_by":"","cancel_date":"2026-01-06","corp_cancel_date":"","paid_thru":"2025-10-31","company_paid_thru":"","the_withdrawal_date":"2026-01-06","the_withdrawal_duration":"4 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: (inaudible speech)\nAgent: Is now a good time to ask you a few short questions about your experience as a member?\nUser: Yes. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?\nUser: Probably four. \nAgent: Thank you. Next question: \n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: All the options again. \nAgent: Of course. Here are the options:\n\n1 means very dissatisfied, \n2 means dissatisfied, \n3 means neutral, \n4 means satisfied, \n5 means very satisfied.\n\nWhich number would you choose to rate your overall satisfaction?\nUser: Probably just four. \nAgent: Thank you for your answer.\n\nNow, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: Thirty one to forty five. \nAgent: Thank you.\n\nWe’d love to see you gain your designation back and continue benefiting from our services. 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","words":[{"word":"Yes. ","start":31.015,"end":31.335}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?","words":[{"word":"Perfect, ","start":32.4549091796875,"end":32.814},{"word":"now ","start":32.814,"end":32.91945458984375},{"word":"let’s ","start":32.91945458984375,"end":33.12036352539062},{"word":"begin ","start":33.12036352539062,"end":33.194},{"word":"with ","start":33.194,"end":33.3730908203125},{"word":"the ","start":33.3730908203125,"end":33.542181884765625},{"word":"first ","start":33.542181884765625,"end":33.63763647460937},{"word":"question. 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Next question: \n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":59.9089091796875,"end":60.18345458984375},{"word":"you. 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","words":[{"word":"All ","start":72.004994,"end":72.324994},{"word":"the ","start":72.324994,"end":72.565},{"word":"options ","start":72.565,"end":72.80499999999999},{"word":"again. ","start":72.80499999999999,"end":73.044995}]},{"role":"agent","content":"Of course. Here are the options:\n\n1 means very dissatisfied, \n2 means dissatisfied, \n3 means neutral, \n4 means satisfied, \n5 means very satisfied.\n\nWhich number would you choose to rate your overall satisfaction?","words":[{"word":"Of ","start":74.06681811523437,"end":74.2359091796875},{"word":"course. 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","words":[{"word":"Probably ","start":85.875005,"end":86.27500599999999},{"word":"just ","start":86.27500599999999,"end":86.51500399999999},{"word":"four. ","start":86.51500399999999,"end":86.915005}]},{"role":"agent","content":"Thank you for your answer.\n\nNow, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":88.0689091796875,"end":88.27981811523438},{"word":"you ","start":88.27981811523438,"end":88.38618188476562},{"word":"for ","start":88.38618188476562,"end":88.50163647460937},{"word":"your ","start":88.50163647460937,"end":88.64981811523438},{"word":"answer.","start":88.64981811523438,"end":89.188},{"word":"\n\nNow, ","start":89.22998486328125,"end":89.40998486328125},{"word":"for ","start":89.40998486328125,"end":89.54725756835937},{"word":"statistical ","start":89.54725756835937,"end":90.085439453125},{"word":"purposes ","start":90.085439453125,"end":90.52816674804687},{"word":"only, ","start":90.52816674804687,"end":90.87725756835937},{"word":"could ","start":90.87725756835937,"end":91.09816674804688},{"word":"you ","start":91.09816674804688,"end":91.2145302734375},{"word":"please ","start":91.2145302734375,"end":91.44725756835938},{"word":"tell ","start":91.44725756835938,"end":91.64725756835938},{"word":"us ","start":91.64725756835938,"end":91.75271215820312},{"word":"your ","start":91.75271215820312,"end":91.93271215820313},{"word":"age ","start":91.93271215820313,"end":92.19634838867188},{"word":"range?","start":92.19634838867188,"end":92.7345302734375},{"word":"\nIs ","start":92.78006811523437,"end":92.89643188476562},{"word":"it ","start":92.89643188476562,"end":92.99188647460937},{"word":"18 ","start":92.99188647460937,"end":93.36097729492188},{"word":"to ","start":93.36097729492188,"end":93.46643188476563},{"word":"30?","start":93.46643188476563,"end":94.00461352539062},{"word":" 31 ","start":94.04815161132812,"end":94.28087890625},{"word":"to ","start":94.28087890625,"end":94.39724243164062},{"word":"45? 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As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks.\n\nWould you be open to renewing your membership today?","words":[{"word":"Thank ","start":100.8099091796875,"end":101.11627270507813},{"word":"you.","start":101.11627270507813,"end":101.50627270507813},{"word":"\n\nWe’d ","start":101.55931811523438,"end":101.76022729492188},{"word":"love ","start":101.76022729492188,"end":101.92931811523438},{"word":"to ","start":101.92931811523438,"end":102.02386352539062},{"word":"see ","start":102.02386352539062,"end":102.18204541015625},{"word":"you ","start":102.18204541015625,"end":102.30931811523438},{"word":"gain ","start":102.30931811523438,"end":102.53113647460937},{"word":"your 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Most people find the ","words":[{"word":"Thank ","start":145.5669091796875,"end":145.77781811523437},{"word":"you ","start":145.77781811523437,"end":145.88418188476564},{"word":"for ","start":145.88418188476564,"end":145.9996364746094},{"word":"sharing ","start":145.9996364746094,"end":146.27418188476562},{"word":"that.","start":146.27418188476562,"end":146.64327270507812},{"word":" Most ","start":146.69535986328125,"end":146.93808715820313},{"word":"people ","start":146.93808715820313,"end":147.22354174804687},{"word":"find ","start":147.22354174804687,"end":147.43445068359375},{"word":"the ","start":147.43445068359375,"end":147.51899609375}],"metadata":{"response_id":15}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":147.92863770000002,"end":147.92863770000002}]},{"role":"agent","content":"membership not beneficial because they are not aware of all the services that we offer. One inquiry to our Payroll InfoLine can resolve a complex payroll issue for you. Receiving constant updates regarding changes in payroll legislation saves you time to stay current. Our new and revised Career Development Toolkit helps you advance your career, and you can network with peers locally or across the country.\n\nWith this being said, will you be open to renewing your Professional Membership today?","words":[{"word":"membership ","start":147.51899609375,"end":147.96263256835937},{"word":"not ","start":147.96263256835937,"end":148.19445068359374},{"word":"beneficial ","start":148.19445068359374,"end":148.82808715820312},{"word":"because ","start":148.82808715820312,"end":149.1971779785156},{"word":"they ","start":149.1971779785156,"end":149.35535986328125},{"word":"are ","start":149.35535986328125,"end":149.52445068359376},{"word":"not ","start":149.52445068359376,"end":149.7035417480469},{"word":"aware ","start":149.7035417480469,"end":149.97808715820312},{"word":"of ","start":149.97808715820312,"end":150.06263256835936},{"word":"all ","start":150.06263256835936,"end":150.210814453125},{"word":"the ","start":150.210814453125,"end":150.30535986328124},{"word":"services ","start":150.30535986328124,"end":150.71717797851562},{"word":"that ","start":150.71717797851562,"end":150.86445068359376},{"word":"we ","start":150.86445068359376,"end":150.9917233886719},{"word":"offer. 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Maybe if you wanna send me the renewal, I will. ","words":[{"word":"Yeah. ","start":172.815,"end":173.215},{"word":"Maybe ","start":173.215,"end":173.53500000000003},{"word":"if ","start":173.53500000000003,"end":173.69500000000002},{"word":"you ","start":173.69500000000002,"end":173.85500000000002},{"word":"wanna ","start":173.85500000000002,"end":174.01500000000001},{"word":"send ","start":174.01500000000001,"end":174.25500000000002},{"word":"me ","start":174.25500000000002,"end":174.41500000000002},{"word":"the ","start":174.41500000000002,"end":174.57500000000002},{"word":"renewal, ","start":176.29501000000002,"end":176.85501000000002},{"word":"I ","start":176.85501000000002,"end":177.01501000000002},{"word":"will. ","start":177.01501000000002,"end":177.175}]},{"role":"agent","content":"Thank you. Is it OK if I send you an email with the procedure to renew your membership and reinstate your designation? I have your email as ","words":[{"word":"Thank ","start":178.61081811523437,"end":178.89536352539062},{"word":"you. 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","start":183.23925756835936,"end":184.07289404296876},{"word":"I ","start":184.12219311523438,"end":184.23855688476561},{"word":"have ","start":184.23855688476561,"end":184.36492041015626},{"word":"your ","start":184.36492041015626,"end":184.51310229492188},{"word":"email ","start":184.51310229492188,"end":184.840375},{"word":"as ","start":184.840375,"end":185.10401147460936}],"metadata":{"response_id":17}},{"role":"user","content":"Yeah. ","words":[{"word":"Yeah. ","start":185.22500000000002,"end":185.465}]},{"role":"agent","content":"krystalmackenzie1@gmail.com. Is that still the best email to reach you?","words":[{"word":"krystalmackenzie1@gmail.c","start":185.10401147460936,"end":185.800375},{"word":"om. 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Once you receive the email, please complete the form and submit it.\n\nThank you for speaking with me today. Have a good day and goodbye.","words":[{"word":"Thank ","start":194.2709091796875,"end":194.4609091796875},{"word":"you ","start":194.4609091796875,"end":194.5663635253906},{"word":"for ","start":194.5663635253906,"end":194.68272729492188},{"word":"confirming.","start":194.68272729492188,"end":195.30545458984375},{"word":" I’ve ","start":195.33182568359376,"end":195.53273486328126},{"word":"sent ","start":195.53273486328126,"end":195.72273486328126},{"word":"you ","start":195.72273486328126,"end":195.838189453125},{"word":"an ","start":195.838189453125,"end":195.95455297851564},{"word":"email ","start":195.95455297851564,"end":196.29273486328125},{"word":"with ","start":196.29273486328125,"end":196.44000756835936},{"word":"the ","start":196.44000756835936,"end":196.53546215820313},{"word":"procedure ","start":196.53546215820313,"end":196.98909838867186},{"word":"to ","start":196.98909838867186,"end":197.10546215820312},{"word":"renew ","start":197.10546215820312,"end":197.358189453125},{"word":"your ","start":197.358189453125,"end":197.4954621582031},{"word":"membership ","start":197.4954621582031,"end":198.02364404296875},{"word":"and ","start":198.02364404296875,"end":198.31909838867188},{"word":"reinstate ","start":198.31909838867188,"end":198.868189453125},{"word":"your ","start":198.868189453125,"end":199.00455297851562},{"word":"designation.","start":199.00455297851562,"end":199.828189453125},{"word":" Once ","start":199.85657568359375,"end":200.11021215820313},{"word":"you ","start":200.11021215820313,"end":200.23657568359374},{"word":"receive ","start":200.23657568359374,"end":200.51112109375},{"word":"the ","start":200.51112109375,"end":200.63748486328126},{"word":"email, ","start":200.63748486328126,"end":200.922939453125},{"word":"please ","start":200.922939453125,"end":201.16566674804687},{"word":"complete ","start":201.16566674804687,"end":201.4720302734375},{"word":"the ","start":201.4720302734375,"end":201.57748486328126},{"word":"form ","start":201.57748486328126,"end":201.94657568359375},{"word":"and ","start":201.94657568359375,"end":202.15748486328124},{"word":"submit ","start":202.15748486328124,"end":202.50566674804688},{"word":"it.\n","start":202.50566674804688,"end":202.71748486328124},{"word":"\nThank ","start":202.71748486328124,"end":202.96021215820312},{"word":"you ","start":202.96021215820312,"end":203.07566674804687},{"word":"for ","start":203.07566674804687,"end":203.202939453125},{"word":"speaking ","start":203.202939453125,"end":203.5193029785156},{"word":"with ","start":203.5193029785156,"end":203.66657568359375},{"word":"me ","start":203.66657568359375,"end":203.79384838867188},{"word":"today. 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","start":0.57499998,"end":0.89499997}]},{"role":"agent","content":"Hello, may I please speak with Krystal?","words":[{"word":"Hello, ","start":1.8019091796875,"end":2.119181884765625},{"word":"may ","start":2.119181884765625,"end":2.277363525390625},{"word":"I ","start":2.277363525390625,"end":2.351},{"word":"please ","start":2.351,"end":2.582818115234375},{"word":"speak ","start":2.582818115234375,"end":2.62554541015625},{"word":"with ","start":2.62554541015625,"end":2.81554541015625},{"word":"Krystal?","start":2.81554541015625,"end":2.963727294921875}],"metadata":{"response_id":0}},{"role":"user","content":"It says? ","words":[{"word":"It ","start":4.9349998,"end":5.255},{"word":"says? ","start":5.255,"end":5.495}]},{"role":"user","content":"This is Crystal. ","words":[{"word":"This ","start":8.475000000000001,"end":8.795},{"word":"is ","start":8.795,"end":8.955},{"word":"Crystal. ","start":8.955,"end":9.355}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hi.","start":10.867727294921876,"end":11.4059091796875},{"word":"My ","start":11.43810986328125,"end":11.575382568359375},{"word":"name ","start":11.575382568359375,"end":11.7126552734375},{"word":"is ","start":11.7126552734375,"end":11.81810986328125},{"word":"Ellen, ","start":11.81810986328125,"end":12.1026552734375},{"word":"and ","start":12.1026552734375,"end":12.21901904296875},{"word":"I’m ","start":12.21901904296875,"end":12.345382568359375},{"word":"calling ","start":12.345382568359375,"end":12.58810986328125},{"word":"on ","start":12.58810986328125,"end":12.6726552734375},{"word":"behalf ","start":12.6726552734375,"end":12.94720068359375},{"word":"of ","start":12.94720068359375,"end":13.020837158203125},{"word":"the ","start":13.020837158203125,"end":13.116291748046875},{"word":"National ","start":13.116291748046875,"end":13.453564453125},{"word":"Payroll ","start":13.453564453125,"end":13.79174609375},{"word":"Institute, ","start":13.79174609375,"end":14.256291748046875},{"word":"NPI. 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","words":[{"word":"Yes. ","start":31.015,"end":31.335}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?","words":[{"word":"Perfect, ","start":32.4549091796875,"end":32.814},{"word":"now ","start":32.814,"end":32.91945458984375},{"word":"let’s ","start":32.91945458984375,"end":33.12036352539062},{"word":"begin ","start":33.12036352539062,"end":33.194},{"word":"with ","start":33.194,"end":33.3730908203125},{"word":"the ","start":33.3730908203125,"end":33.542181884765625},{"word":"first ","start":33.542181884765625,"end":33.63763647460937},{"word":"question. 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Next question: \n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":59.9089091796875,"end":60.18345458984375},{"word":"you. 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","words":[{"word":"All ","start":72.004994,"end":72.324994},{"word":"the ","start":72.324994,"end":72.565},{"word":"options ","start":72.565,"end":72.80499999999999},{"word":"again. ","start":72.80499999999999,"end":73.044995}]},{"role":"agent","content":"Of course. Here are the options:\n\n1 means very dissatisfied, \n2 means dissatisfied, \n3 means neutral, \n4 means satisfied, \n5 means very satisfied.\n\nWhich number would you choose to rate your overall satisfaction?","words":[{"word":"Of ","start":74.06681811523437,"end":74.2359091796875},{"word":"course. 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","words":[{"word":"Probably ","start":85.875005,"end":86.27500599999999},{"word":"just ","start":86.27500599999999,"end":86.51500399999999},{"word":"four. ","start":86.51500399999999,"end":86.915005}]},{"role":"agent","content":"Thank you for your answer.\n\nNow, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? 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Most people find the ","words":[{"word":"Thank ","start":145.5669091796875,"end":145.77781811523437},{"word":"you ","start":145.77781811523437,"end":145.88418188476564},{"word":"for ","start":145.88418188476564,"end":145.9996364746094},{"word":"sharing ","start":145.9996364746094,"end":146.27418188476562},{"word":"that.","start":146.27418188476562,"end":146.64327270507812},{"word":" Most ","start":146.69535986328125,"end":146.93808715820313},{"word":"people ","start":146.93808715820313,"end":147.22354174804687},{"word":"find ","start":147.22354174804687,"end":147.43445068359375},{"word":"the ","start":147.43445068359375,"end":147.51899609375}],"metadata":{"response_id":15}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":147.92863770000002,"end":147.92863770000002}]},{"role":"agent","content":"membership not beneficial because they are not aware of all the services that we offer. One inquiry to our Payroll InfoLine can resolve a complex payroll issue for you. Receiving constant updates regarding changes in payroll legislation saves you time to stay current. Our new and revised Career Development Toolkit helps you advance your career, and you can network with peers locally or across the country.\n\nWith this being said, will you be open to renewing your Professional Membership today?","words":[{"word":"membership ","start":147.51899609375,"end":147.96263256835937},{"word":"not ","start":147.96263256835937,"end":148.19445068359374},{"word":"beneficial ","start":148.19445068359374,"end":148.82808715820312},{"word":"because ","start":148.82808715820312,"end":149.1971779785156},{"word":"they ","start":149.1971779785156,"end":149.35535986328125},{"word":"are ","start":149.35535986328125,"end":149.52445068359376},{"word":"not ","start":149.52445068359376,"end":149.7035417480469},{"word":"aware ","start":149.7035417480469,"end":149.97808715820312},{"word":"of ","start":149.97808715820312,"end":150.06263256835936},{"word":"all ","start":150.06263256835936,"end":150.210814453125},{"word":"the ","start":150.210814453125,"end":150.30535986328124},{"word":"services ","start":150.30535986328124,"end":150.71717797851562},{"word":"that ","start":150.71717797851562,"end":150.86445068359376},{"word":"we ","start":150.86445068359376,"end":150.9917233886719},{"word":"offer. 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Maybe if you wanna send me the renewal, I will. ","words":[{"word":"Yeah. ","start":172.815,"end":173.215},{"word":"Maybe ","start":173.215,"end":173.53500000000003},{"word":"if ","start":173.53500000000003,"end":173.69500000000002},{"word":"you ","start":173.69500000000002,"end":173.85500000000002},{"word":"wanna ","start":173.85500000000002,"end":174.01500000000001},{"word":"send ","start":174.01500000000001,"end":174.25500000000002},{"word":"me ","start":174.25500000000002,"end":174.41500000000002},{"word":"the ","start":174.41500000000002,"end":174.57500000000002},{"word":"renewal, ","start":176.29501000000002,"end":176.85501000000002},{"word":"I ","start":176.85501000000002,"end":177.01501000000002},{"word":"will. ","start":177.01501000000002,"end":177.175}]},{"role":"agent","content":"Thank you. Is it OK if I send you an email with the procedure to renew your membership and reinstate your designation? I have your email as ","words":[{"word":"Thank ","start":178.61081811523437,"end":178.89536352539062},{"word":"you. 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:00:09-06:00","email":"krystalmackenzie1@gmail.com","phone":"","firstName":"Krystal","lastName":"MacKenzie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"21f406c6c4065c23f1cc9298e24acaa6","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T09:01:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:00:09","updated_utc_timestamp":"2026-05-13 09:01:02","created_timestamp":"2026-01-07 15:00:09","updated_timestamp":"2026-05-13 09:01:02","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:00:09-06:00","email":"krystalmackenzie1@gmail.com","phone":"","firstName":"Krystal","lastName":"MacKenzie","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"168660997","ua":"okhttp\/5.3.2","hash":"21f406c6c4065c23f1cc9298e24acaa6","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T09:01:02-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:00:09","updated_utc_timestamp":"2026-05-13 09:01:02","created_timestamp":"2026-01-07 15:00:09","updated_timestamp":"2026-05-13 09:01:02","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 10:07:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_253175dd30c453d00bd2b09ce94","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Debbie","last_name":"Leger","full_name":"Debbie Leger","contact_id":"38931","email":"thelegerfamily@hotmail.com","orgname":"FundyPros Specialty Construction","member_type":"PRO","bloc_notes_ac":"June 25 2025 vm\r\nAW / 03 October 2025 No longer works there\n2026 May 11 contact answered by Angela, informed Debbie retired, no renewal 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 10:23:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_58fcb17efe9b4ab9e43c05473eb","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Sheila","last_name":"Cramm","full_name":"Sheila Cramm","contact_id":"48703","email":"sheila.j.cramm@exxonmobil.com","orgname":"ExxonMobil Canada","member_type":"PRO","bloc_notes_ac":"2026-05-11 Dial no answer, phone: +17092731676\n2026 May 11 contact not available, call ended - asked to call back 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 10:57:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d2a25406d8c700f4ff88d89d9f5","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Amy","last_name":"Barron","full_name":"Amy Barron","contact_id":"39368","email":"a_barron2590@hotmail.com","orgname":"Conmed Canada","member_type":"PRO","bloc_notes_ac":"June 25 2025 She said she is still a member, she said she completed all the forms to pause membership while she is on maternity 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 10:59:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e48966a847248addcabd1eea1eb","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Antonella","last_name":"Saunders","full_name":"Antonella Saunders","contact_id":"39540","email":"antonella_cosentino@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"JUne 26 2025 vm","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T09:35:07-04:00","called_by":"","cancel_date":"2025-02-04","corp_cancel_date":"","paid_thru":"2024-11-30","company_paid_thru":"","the_withdrawal_date":"2025-02-04","the_withdrawal_duration":"1 year and 3 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e48966a847248addcabd1eea1eb","X-RetellAI-SipTraceId":"call_e48966a847248addcabd1eea1eb","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778684242219,"end_timestamp":1778684372107,"duration_ms":129888,"transcript":"Agent: Hello, may I please speak with Antonella?\nUser: Speaking. \nAgent: Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that \nUser: (inaudible speech)\nAgent: your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Okay. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?\nUser: Sorry. The last one. \nAgent: Thank you. I’ve recorded “Advancing your payroll career.”\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: I don't know. Four. \nAgent: Thank you for your feedback.\n\nNow, for statistical purposes only, could you please tell us your age range? Is it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: Thirty one to forty five. \nAgent: Thank you.\n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: Yes. \nAgent: That’s great to hear. Is it OK if I send you an email with the procedure to renew your membership and reinstate your designation? May I confirm that your email address is antonella_cosentino@hotmail.com?\nUser: Yes. \nAgent: I sent you an email with the detailed procedure. Once you receive the email, please complete the form and submit it.\n\nThank you for speaking with me today. Have a good day and \nUser: Thank you. \nAgent: goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Antonella?","words":[{"word":"Hello, ","start":1.0929091796875,"end":1.410181884765625},{"word":"may ","start":1.410181884765625,"end":1.568363525390625},{"word":"I ","start":1.568363525390625,"end":1.642},{"word":"please ","start":1.642,"end":1.873818115234375},{"word":"speak ","start":1.873818115234375,"end":1.91654541015625},{"word":"with ","start":1.91654541015625,"end":2.085636474609375},{"word":"Antonella?","start":2.085636474609375,"end":2.2329091796875}],"metadata":{"response_id":0}},{"role":"user","content":"Speaking. ","words":[{"word":"Speaking. 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I'm calling today as we noticed that ","words":[{"word":"Hi.","start":5.583727294921875,"end":6.0800908203125},{"word":"My ","start":6.123276611328125,"end":6.271458251953125},{"word":"name ","start":6.271458251953125,"end":6.42964013671875},{"word":"is ","start":6.42964013671875,"end":6.5350947265625},{"word":"Ellen, ","start":6.5350947265625,"end":6.80964013671875},{"word":"and ","start":6.80964013671875,"end":6.946912841796875},{"word":"I’m ","start":6.946912841796875,"end":7.18964013671875},{"word":"calling ","start":7.18964013671875,"end":7.4850947265625},{"word":"on ","start":7.4850947265625,"end":7.59054931640625},{"word":"behalf ","start":7.59054931640625,"end":7.92873095703125},{"word":"of ","start":7.92873095703125,"end":8.023276611328125},{"word":"the ","start":8.023276611328125,"end":8.12873095703125},{"word":"National ","start":8.12873095703125,"end":8.476912841796874},{"word":"Payroll ","start":8.476912841796874,"end":8.804185546875},{"word":"Institute, ","start":8.804185546875,"end":9.321458251953125},{"word":"NPI. 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","words":[{"word":"Okay. ","start":18.782,"end":19.102}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. 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Four. ","words":[{"word":"I ","start":61.802,"end":62.122},{"word":"don't ","start":62.122,"end":62.20200199999999},{"word":"know. ","start":62.20200199999999,"end":62.44199999999999},{"word":"Four. ","start":62.44199999999999,"end":62.681999999999995}]},{"role":"agent","content":"Thank you for your feedback.\n\nNow, for statistical purposes only, could you please tell us your age range? Is it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":64.0019091796875,"end":64.22372729492187},{"word":"you ","start":64.22372729492187,"end":64.3400908203125},{"word":"for ","start":64.3400908203125,"end":64.46645458984375},{"word":"your ","start":64.46645458984375,"end":64.59281811523438},{"word":"feedback.","start":64.59281811523438,"end":65.24736352539063},{"word":"\n\nNow, ","start":65.29731811523438,"end":65.4564091796875},{"word":"for ","start":65.4564091796875,"end":65.58277270507813},{"word":"statistical ","start":65.58277270507813,"end":66.07913647460937},{"word":"purposes ","start":66.07913647460937,"end":66.53277270507813},{"word":"only, ","start":66.53277270507813,"end":67.10277270507812},{"word":"could ","start":67.10277270507812,"end":67.29277270507812},{"word":"you ","start":67.29277270507812,"end":67.40822729492187},{"word":"please ","start":67.40822729492187,"end":67.66186352539063},{"word":"tell ","start":67.66186352539063,"end":67.89368188476563},{"word":"us ","start":67.89368188476563,"end":68.00004541015625},{"word":"your ","start":68.00004541015625,"end":68.14731811523437},{"word":"age ","start":68.14731811523437,"end":68.36913647460938},{"word":"range?","start":68.36913647460938,"end":68.8864091796875},{"word":" Is ","start":68.92965161132813,"end":69.07783325195312},{"word":"it ","start":69.07783325195312,"end":69.1514697265625},{"word":"18 ","start":69.1514697265625,"end":69.46874243164062},{"word":"to ","start":69.46874243164062,"end":69.56328784179688},{"word":"30?","start":69.56328784179688,"end":70.11237890625},{"word":" 31 ","start":70.16644311523437,"end":70.45189770507812},{"word":"to ","start":70.45189770507812,"end":70.57826147460938},{"word":"45? 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May I confirm that your email address is antonella_cosentino@hotmail.com?","words":[{"word":"That’s ","start":105.6399091796875,"end":105.90354541015626},{"word":"great ","start":105.90354541015626,"end":106.09354541015625},{"word":"to ","start":106.09354541015625,"end":106.189},{"word":"hear. 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Once you receive the email, please complete the form and submit it.\n\nThank you for speaking with me today. 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I'm calling today as we noticed that ","words":[{"word":"Hi.","start":5.583727294921875,"end":6.0800908203125},{"word":"My ","start":6.123276611328125,"end":6.271458251953125},{"word":"name ","start":6.271458251953125,"end":6.42964013671875},{"word":"is ","start":6.42964013671875,"end":6.5350947265625},{"word":"Ellen, ","start":6.5350947265625,"end":6.80964013671875},{"word":"and ","start":6.80964013671875,"end":6.946912841796875},{"word":"I’m ","start":6.946912841796875,"end":7.18964013671875},{"word":"calling ","start":7.18964013671875,"end":7.4850947265625},{"word":"on ","start":7.4850947265625,"end":7.59054931640625},{"word":"behalf ","start":7.59054931640625,"end":7.92873095703125},{"word":"of ","start":7.92873095703125,"end":8.023276611328125},{"word":"the ","start":8.023276611328125,"end":8.12873095703125},{"word":"National ","start":8.12873095703125,"end":8.476912841796874},{"word":"Payroll ","start":8.476912841796874,"end":8.804185546875},{"word":"Institute, ","start":8.804185546875,"end":9.321458251953125},{"word":"NPI. 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Or 61 or above?","words":[{"word":"Thank ","start":64.0019091796875,"end":64.22372729492187},{"word":"you ","start":64.22372729492187,"end":64.3400908203125},{"word":"for ","start":64.3400908203125,"end":64.46645458984375},{"word":"your ","start":64.46645458984375,"end":64.59281811523438},{"word":"feedback.","start":64.59281811523438,"end":65.24736352539063},{"word":"\n\nNow, ","start":65.29731811523438,"end":65.4564091796875},{"word":"for ","start":65.4564091796875,"end":65.58277270507813},{"word":"statistical ","start":65.58277270507813,"end":66.07913647460937},{"word":"purposes ","start":66.07913647460937,"end":66.53277270507813},{"word":"only, ","start":66.53277270507813,"end":67.10277270507812},{"word":"could ","start":67.10277270507812,"end":67.29277270507812},{"word":"you ","start":67.29277270507812,"end":67.40822729492187},{"word":"please ","start":67.40822729492187,"end":67.66186352539063},{"word":"tell ","start":67.66186352539063,"end":67.89368188476563},{"word":"us ","start":67.89368188476563,"end":68.00004541015625},{"word":"your ","start":68.00004541015625,"end":68.14731811523437},{"word":"age ","start":68.14731811523437,"end":68.36913647460938},{"word":"range?","start":68.36913647460938,"end":68.8864091796875},{"word":" Is ","start":68.92965161132813,"end":69.07783325195312},{"word":"it ","start":69.07783325195312,"end":69.1514697265625},{"word":"18 ","start":69.1514697265625,"end":69.46874243164062},{"word":"to ","start":69.46874243164062,"end":69.56328784179688},{"word":"30?","start":69.56328784179688,"end":70.11237890625},{"word":" 31 ","start":70.16644311523437,"end":70.45189770507812},{"word":"to ","start":70.45189770507812,"end":70.57826147460938},{"word":"45? 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As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?","words":[{"word":"Thank ","start":77.4419091796875,"end":77.72736352539063},{"word":"you.","start":77.72736352539063,"end":78.09645458984374},{"word":"\n\nWe’d ","start":78.1154091796875,"end":78.37904541015625},{"word":"love ","start":78.37904541015625,"end":78.58995458984376},{"word":"to ","start":78.58995458984376,"end":78.6745},{"word":"see ","start":78.6745,"end":78.81177270507813},{"word":"you ","start":78.81177270507813,"end":78.90631811523437},{"word":"gain ","start":78.90631811523437,"end":79.0754091796875},{"word":"your ","start":79.0754091796875,"end":79.20177270507813},{"word":"designation ","start":79.20177270507813,"end":79.66631811523438},{"word":"back ","start":79.66631811523438,"end":79.89904541015625},{"word":"and ","start":79.89904541015625,"end":80.0045},{"word":"continue ","start":80.0045,"end":80.3945},{"word":"benefiting ","start":80.3945,"end":80.85904541015626},{"word":"from ","start":80.85904541015626,"end":81.00722729492188},{"word":"our ","start":81.00722729492188,"end":81.1335908203125},{"word":"services.","start":81.1335908203125,"end":81.9045},{"word":" As ","start":81.92882568359374,"end":82.13973486328125},{"word":"a ","start":82.13973486328125,"end":82.2142802734375},{"word":"member, ","start":82.2142802734375,"end":82.48882568359375},{"word":"you ","start":82.48882568359375,"end":82.615189453125},{"word":"get ","start":82.615189453125,"end":82.83700756835937},{"word":"unlimited ","start":82.83700756835937,"end":83.33246215820313},{"word":"help ","start":83.33246215820313,"end":83.5542802734375},{"word":"with ","start":83.5542802734375,"end":83.72337109375},{"word":"complex ","start":83.72337109375,"end":84.15609838867188},{"word":"payroll ","start":84.15609838867188,"end":84.59973486328126},{"word":"issues, ","start":84.59973486328126,"end":85.02155297851563},{"word":"constant ","start":85.02155297851563,"end":85.36973486328125},{"word":"updates ","start":85.36973486328125,"end":85.4542802734375},{"word":"on ","start":85.4542802734375,"end":85.82337109375},{"word":"changes ","start":85.82337109375,"end":85.96064404296875},{"word":"in ","start":85.96064404296875,"end":86.31973486328125},{"word":"payroll, ","start":86.31973486328125,"end":86.425189453125},{"word":"preferred ","start":86.425189453125,"end":87.00609838867187},{"word":"member ","start":87.00609838867187,"end":87.46973486328125},{"word":"rates ","start":87.46973486328125,"end":87.765189453125},{"word":"for ","start":87.765189453125,"end":88.08246215820313},{"word":"professional ","start":88.08246215820313,"end":88.3142802734375},{"word":"development ","start":88.3142802734375,"end":88.77882568359375},{"word":"seminars, ","start":88.77882568359375,"end":89.22246215820313},{"word":"networking ","start":89.22246215820313,"end":90.31973486328125},{"word":"with ","start":90.31973486328125,"end":90.73155297851562},{"word":"other ","start":90.73155297851562,"end":90.88973486328125},{"word":"payroll ","start":90.88973486328125,"end":91.09064404296875},{"word":"professionals ","start":91.09064404296875,"end":91.38609838867187},{"word":"locally ","start":91.38609838867187,"end":91.9242802734375},{"word":"and ","start":91.9242802734375,"end":92.47337109375},{"word":"across ","start":92.47337109375,"end":92.64155297851562},{"word":"Canada, ","start":92.64155297851562,"end":92.95882568359374},{"word":"support ","start":92.95882568359374,"end":93.88700756835938},{"word":"with ","start":93.88700756835938,"end":94.27791674804688},{"word":"recruiting ","start":94.27791674804688,"end":94.44700756835938},{"word":"payroll ","start":94.44700756835938,"end":94.87973486328124},{"word":"professionals, ","start":94.87973486328124,"end":95.20609838867188},{"word":"and ","start":95.20609838867188,"end":96.14609838867187},{"word":"discounts ","start":96.14609838867187,"end":96.38882568359375},{"word":"in ","start":96.38882568359375,"end":96.97973486328125},{"word":"many ","start":96.97973486328125,"end":97.10609838867188},{"word":"retail ","start":97.10609838867188,"end":97.40155297851562},{"word":"stores ","start":97.40155297851562,"end":97.74973486328125},{"word":"and ","start":97.74973486328125,"end":98.06700756835937},{"word":"services ","start":98.06700756835937,"end":98.19337109375},{"word":"using ","start":98.19337109375,"end":98.81609838867188},{"word":"MembersPerks. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:23:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5e7d6de028378c1840dcc36ce81","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Christine","last_name":"Ashton","full_name":"Christine Ashton","contact_id":"42132","email":"cashton88@gmail.com","orgname":"National Defence","member_type":"PRO","bloc_notes_ac":"number not in service","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2025-06-03","corp_cancel_date":"","paid_thru":"2025-03-31","company_paid_thru":"","the_withdrawal_date":"2025-06-03","the_withdrawal_duration":"11 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:23:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_743be6db727cfbc8139d7ee429f","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Belal","last_name":"Refai","full_name":"Belal Refai","contact_id":"38680","email":"belalrefai@outlook.com","orgname":"BWXT Canada Ltd.","member_type":"PRO","bloc_notes_ac":"June 23 2025 vm Jordan\r\nSept 8 2025 vm","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2024-04-02","corp_cancel_date":"","paid_thru":"2024-01-31","company_paid_thru":"","the_withdrawal_date":"2024-04-02","the_withdrawal_duration":"2 years and 1 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:23:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8d38c0638052183efc1b3c0ad11","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Bonnie","last_name":"Hergott","full_name":"Bonnie Hergott","contact_id":"40214","email":"bonnie.hergott@gmail.com","orgname":"YW Kitchener Waterloo","member_type":"PRO","bloc_notes_ac":"July 7 2025 vm","number_of_passed_courses":"4","extension":"104","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 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","start":2.1909998,"end":2.9109999}]},{"role":"agent","content":"Hello, may I please speak with Bonnie?","words":[{"word":"Hello, ","start":2.0539091796875,"end":2.476636474609375},{"word":"may ","start":2.476636474609375,"end":2.6239091796875},{"word":"I ","start":2.6239091796875,"end":2.676636474609375},{"word":"please ","start":2.676636474609375,"end":2.856636474609375},{"word":"speak ","start":2.856636474609375,"end":2.919363525390625},{"word":"with ","start":2.919363525390625,"end":3.07754541015625},{"word":"Bonnie?","start":3.07754541015625,"end":3.225727294921875}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the YW Kitchener Waterloo. ","words":[{"word":"You've ","start":2.9109999,"end":3.391},{"word":"reached ","start":3.391,"end":3.6310000000000002},{"word":"the ","start":3.7110000000000003,"end":3.951},{"word":"YW ","start":3.951,"end":4.590999999999999},{"word":"Kitchener ","start":4.590999999999999,"end":5.151},{"word":"Waterloo. ","start":5.151,"end":5.630999999999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/2313247462226ffcec3f5b9cfdf9e05183db780e2e0ea09b924ff2c679dcd032/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/2313247462226ffcec3f5b9cfdf9e05183db780e2e0ea09b924ff2c679dcd032/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/2313247462226ffcec3f5b9cfdf9e05183db780e2e0ea09b924ff2c679dcd032/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1833,"p90":1833,"p95":1833,"p99":1833,"min":1833,"max":1833,"num":1,"sum":1833,"values":[1833]},"tts":{"p50":199,"p90":199,"p95":199,"p99":199,"min":199,"max":199,"num":1,"sum":199,"values":[199]},"knowledge_base":{"p50":111,"p90":111,"p95":111,"p99":111,"min":111,"max":111,"num":1,"sum":111,"values":[111]},"asr":{"p50":21.375,"p90":42.6877999999997,"p95":698.1563999999998,"p99":1222.5312800000004,"min":0,"max":1353.625,"num":11,"sum":1567.188,"values":[21.375,0,0,0,21.375,21.375,21.375,1353.625,42.687700000000405,42.6875,42.6877999999997]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.8},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.7291667,"combined_cost":4.375},"call_analysis":{"call_summary":"Agent called asking for Bonnie but reached YW Kitchener Waterloo voicemail/answering service; no contact was reached and no message was left.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-13 11:23","Mini-NPS":"3","One-Sentence-not-Renewed":"Contact not reached; voicemail/answering service responded.","int_code":"06","Initial-value":"Other","PRO-other-reasons-not-to-renew":"Not applicable - contact not reached","Age-Range":"Preferred not to say","bloc_notes":"2026 May 13 - reached YW Kitchener Waterloo answering service, asked for Bonnie; no human contact - voicemail/answering service.","Other-member-benefit":"Not provided","call_summary_title":"Reached YW Kitchener Waterloo answering service - Bonnie not reached","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"60%. 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Official Opening Gate Accuracy: 0% because opening was not spoken after identity confirmation and call reached answering service. Survey Order Integrity Score: 0% as no survey occurred. Skip Logic Accuracy: 0% since no branching or actions were possible. Verbatim Survey Compliance: 0% due to absence of survey questions. Mandatory Phrase Detection: 0% because none of the required phrases were present.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2024-02-03","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9063],"average":9063,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+15195768856","direction":"outbound"},"event_timestamp":1778685814670} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 40214 CALL ID: call_8d38c0638052183efc1b3c0ad11 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:48:01-05:00","email":"bonnie.hergott@gmail.com","phone":"5195768856","firstName":"Bonnie","lastName":"Hergott","orgid":"22797","orgname":"YW Kitchener 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/automationEntryCounts"},"id":"40214","organization":"22797"}],"fieldValue":{"contact":"40214","field":"310","value":"Agent 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/automationEntryCounts"},"id":"40214","organization":"22797"}],"fieldValue":{"contact":"40214","field":"311","value":"Reached 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10:23:35","created_timestamp":"2025-05-05 11:48:01","updated_timestamp":"2026-05-13 10:23:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:48:01-05:00","email":"bonnie.hergott@gmail.com","phone":"5195768856","firstName":"Bonnie","lastName":"Hergott","orgid":"22797","orgname":"YW Kitchener Waterloo","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"ed8b468acb922e67061aa09efb9e4189","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:23:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:48:01","updated_utc_timestamp":"2026-05-13 10:23:35","created_timestamp":"2025-05-05 11:48:01","updated_timestamp":"2026-05-13 10:23:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:48:01-05:00","email":"bonnie.hergott@gmail.com","phone":"5195768856","firstName":"Bonnie","lastName":"Hergott","orgid":"22797","orgname":"YW Kitchener Waterloo","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"ed8b468acb922e67061aa09efb9e4189","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:23:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:48:01","updated_utc_timestamp":"2026-05-13 10:23:36","created_timestamp":"2025-05-05 11:48:01","updated_timestamp":"2026-05-13 10:23:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:23:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4d582cd698bb6ebd3b801dc0205","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Changmin","last_name":"Ban","full_name":"Changmin Ban","contact_id":"38303","email":"carolban@gmail.com","orgname":"6703054 Canada Inc.","member_type":"PRO","bloc_notes_ac":"June 17 2025 The person who answered said that Changmin is out of the country\r\nLN Oct 1 2025 vm","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 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Skip Logic Accuracy: 0% because no branching occurred. Verbatim Survey Compliance: 0% because no survey wording matched. Mandatory Phrase Detection: No because phrases like 'for statistical purposes' and 'I sent you an email with a link' were not present.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2024-02-03","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9034],"average":9034,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14165677869","direction":"outbound"},"event_timestamp":1778685822262} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38303 CALL ID: call_4d582cd698bb6ebd3b801dc0205 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:14-05:00","email":"carolban@gmail.com","phone":"4165677869","firstName":"Changmin","lastName":"Ban","orgid":"22236","orgname":"6703054 Canada 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:14-05:00","email":"carolban@gmail.com","phone":"4165677869","firstName":"Changmin","lastName":"Ban","orgid":"22236","orgname":"6703054 Canada Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"b579f42a5fac6b180fa64636efa4e107","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:23:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:14","updated_utc_timestamp":"2026-05-13 10:23:43","created_timestamp":"2025-05-05 11:45:14","updated_timestamp":"2026-05-13 10:23:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:23:53 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0bcd49dc3f7729a5164d2dbc17b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Beniamin","last_name":"Marcu","full_name":"Beniamin Marcu","contact_id":"43802","email":"beni.marcu@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2025-10-01","corp_cancel_date":"","paid_thru":"2025-07-31","company_paid_thru":"","the_withdrawal_date":"2025-10-01","the_withdrawal_duration":"7 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Mandatory Phrase Detection: No because mandatory phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-10-01","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9011],"average":9011,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14167998896","direction":"outbound"},"event_timestamp":1778685834660} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 43802 CALL ID: call_0bcd49dc3f7729a5164d2dbc17b EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:23:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d38fb304fa9e57c4a0c605f463b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Beverly","last_name":"Oattes","full_name":"Beverly Oattes","contact_id":"38447","email":"beverlyoattes@hotmail.com","orgname":"Arnprior Family Health Team","member_type":"PRO","bloc_notes_ac":"June 18 2025 Survey completed She said she would have kept her membership as a retired person and did not have to pay fees or keep up her credits because professional development seminars and webinars are 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:24:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_98612b69e956a0ac9548abebbaa","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Carroll","last_name":"Rowlands","full_name":"Carroll Rowlands","contact_id":"38470","email":"carrollescape@gmail.com","orgname":"CTS Canadian Career College - Sudbury","member_type":"PRO","bloc_notes_ac":"June 18 2025 No one by the name above there,","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2024-01-05","corp_cancel_date":"","paid_thru":"2023-10-31","company_paid_thru":"","the_withdrawal_date":"2024-01-05","the_withdrawal_duration":"2 years and 4 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","words":[{"word":"We ","start":31.461999,"end":32.181999999999995},{"word":"don't ","start":32.181999999999995,"end":32.342},{"word":"have ","start":32.342,"end":32.501999999999995},{"word":"a ","start":32.501999999999995,"end":32.581998},{"word":"Carol ","start":32.581998,"end":32.821999999999996},{"word":"Rowan ","start":32.821999999999996,"end":33.062},{"word":"here. ","start":33.062,"end":33.302}]},{"role":"agent","content":"I understand. Thank you for your help, and goodbye.","words":[{"word":"I ","start":34.64881811523438,"end":34.765181884765624},{"word":"understand. ","start":34.765181884765624,"end":35.46154541015625},{"word":"Thank ","start":35.50669311523438,"end":35.68669311523438},{"word":"you ","start":35.68669311523438,"end":35.803056884765624},{"word":"for ","start":35.803056884765624,"end":35.96123852539063},{"word":"your ","start":35.96123852539063,"end":36.12942041015625},{"word":"help, ","start":36.12942041015625,"end":36.4039658203125},{"word":"and ","start":36.4039658203125,"end":36.53123852539063},{"word":"goodbye.","start":36.53123852539063,"end":37.1539658203125}],"metadata":{"response_id":5}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Carroll?","words":[{"word":"Hello, ","start":1.1149091796875,"end":1.432181884765625},{"word":"may ","start":1.432181884765625,"end":1.56854541015625},{"word":"I ","start":1.56854541015625,"end":1.632181884765625},{"word":"please ","start":1.632181884765625,"end":1.822181884765625},{"word":"speak ","start":1.822181884765625,"end":1.854},{"word":"with ","start":1.854,"end":2.002181884765625},{"word":"Carroll?","start":2.002181884765625,"end":2.117636474609375}],"metadata":{"response_id":0}},{"role":"user","content":"CTS Canadian Careers College. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:24:22 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_64b048bddc88998f3fbf402e94b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Catherine","last_name":"Beleskey","full_name":"Catherine Beleskey","contact_id":"9840","email":"cathysmyth2017@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 13 2025 vm Mar 26 2025 vm\r\nMar 31 2025 no one there by that name","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:39-05:00","email":"canjivlasta@hotmail.com","phone":"5197766441","firstName":"Vlasta","lastName":"Canji","orgid":"22332","orgname":"Corporation of the County of Essex","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"2a6eeedc9ea4326bd50f64bee73cc84e","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:24:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:39","updated_utc_timestamp":"2026-05-13 10:24:27","created_timestamp":"2025-05-05 11:45:39","updated_timestamp":"2026-05-13 10:24:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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I’ll wait for the receptionist.","words":[{"word":"Thank ","start":40.0509091796875,"end":40.31454541015625},{"word":"you ","start":40.31454541015625,"end":40.4209091796875},{"word":"for ","start":40.4209091796875,"end":40.53636352539063},{"word":"letting ","start":40.53636352539063,"end":40.7690908203125},{"word":"me ","start":40.7690908203125,"end":40.853636474609374},{"word":"know. ","start":40.853636474609374,"end":41.25454541015625},{"word":"I’ll ","start":41.307818115234376,"end":41.4769091796875},{"word":"wait ","start":41.4769091796875,"end":41.646},{"word":"for ","start":41.646,"end":41.75145458984375},{"word":"the ","start":41.75145458984375,"end":41.8469091796875},{"word":"receptionist.","start":41.8469091796875,"end":42.65963647460938}],"metadata":{"response_id":5}},{"role":"user","content":"Good morning. Local companies. How may I direct your call? ","words":[{"word":"Good ","start":44.103,"end":44.423},{"word":"morning. 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May I speak with Sandra, please?","words":[{"word":"My ","start":54.2869091796875,"end":54.4350908203125},{"word":"name ","start":54.4350908203125,"end":54.582363525390626},{"word":"is ","start":54.582363525390626,"end":54.69872729492187},{"word":"Ellen, ","start":54.69872729492187,"end":55.057818115234376},{"word":"calling ","start":55.057818115234376,"end":55.18418188476563},{"word":"on ","start":55.18418188476563,"end":55.406},{"word":"behalf ","start":55.406,"end":55.51145458984375},{"word":"of ","start":55.51145458984375,"end":55.82781811523437},{"word":"the ","start":55.82781811523437,"end":55.90145458984375},{"word":"National ","start":55.90145458984375,"end":55.9969091796875},{"word":"Payroll ","start":55.9969091796875,"end":56.32418188476562},{"word":"Institute, ","start":56.32418188476562,"end":56.63054541015625},{"word":"NPI.","start":56.63054541015625,"end":57.1369091796875},{"word":" May ","start":57.94869311523438,"end":58.12869311523438},{"word":"I ","start":58.12869311523438,"end":58.18142041015625},{"word":"speak ","start":58.18142041015625,"end":58.38142041015625},{"word":"with ","start":58.38142041015625,"end":58.50869311523437},{"word":"Sandra, ","start":58.50869311523437,"end":58.79323852539063},{"word":"please?","start":58.79323852539063,"end":59.2577841796875}],"metadata":{"response_id":8}},{"role":"user","content":"I have to look up if she has an extension. 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I’ll wait for the receptionist.","words":[{"word":"Thank ","start":40.0509091796875,"end":40.31454541015625},{"word":"you ","start":40.31454541015625,"end":40.4209091796875},{"word":"for ","start":40.4209091796875,"end":40.53636352539063},{"word":"letting ","start":40.53636352539063,"end":40.7690908203125},{"word":"me ","start":40.7690908203125,"end":40.853636474609374},{"word":"know. ","start":40.853636474609374,"end":41.25454541015625},{"word":"I’ll ","start":41.307818115234376,"end":41.4769091796875},{"word":"wait ","start":41.4769091796875,"end":41.646},{"word":"for ","start":41.646,"end":41.75145458984375},{"word":"the ","start":41.75145458984375,"end":41.8469091796875},{"word":"receptionist.","start":41.8469091796875,"end":42.65963647460938}],"metadata":{"response_id":5}},{"role":"user","content":"Good morning. Local companies. How may I direct your call? ","words":[{"word":"Good ","start":44.103,"end":44.423},{"word":"morning. ","start":44.423,"end":44.743},{"word":"Local ","start":44.743,"end":44.983000000000004},{"word":"companies. ","start":44.983000000000004,"end":45.543000000000006},{"word":"How ","start":45.543000000000006,"end":45.62300200000001},{"word":"may ","start":45.62300200000001,"end":45.783002},{"word":"I ","start":45.783002,"end":45.86300000000001},{"word":"direct ","start":45.86300000000001,"end":46.103},{"word":"your ","start":46.103,"end":46.263000000000005},{"word":"call? ","start":46.263000000000005,"end":46.503}]},{"role":"agent","content":"Good morning. May I please speak with Sandra Jackson?","words":[{"word":"Good ","start":47.83781811523438,"end":48.027818115234375},{"word":"morning. 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May I speak with Sandra, please?","words":[{"word":"My ","start":54.2869091796875,"end":54.4350908203125},{"word":"name ","start":54.4350908203125,"end":54.582363525390626},{"word":"is ","start":54.582363525390626,"end":54.69872729492187},{"word":"Ellen, ","start":54.69872729492187,"end":55.057818115234376},{"word":"calling ","start":55.057818115234376,"end":55.18418188476563},{"word":"on ","start":55.18418188476563,"end":55.406},{"word":"behalf ","start":55.406,"end":55.51145458984375},{"word":"of ","start":55.51145458984375,"end":55.82781811523437},{"word":"the ","start":55.82781811523437,"end":55.90145458984375},{"word":"National ","start":55.90145458984375,"end":55.9969091796875},{"word":"Payroll ","start":55.9969091796875,"end":56.32418188476562},{"word":"Institute, ","start":56.32418188476562,"end":56.63054541015625},{"word":"NPI.","start":56.63054541015625,"end":57.1369091796875},{"word":" May ","start":57.94869311523438,"end":58.12869311523438},{"word":"I ","start":58.12869311523438,"end":58.18142041015625},{"word":"speak ","start":58.18142041015625,"end":58.38142041015625},{"word":"with ","start":58.38142041015625,"end":58.50869311523437},{"word":"Sandra, ","start":58.50869311523437,"end":58.79323852539063},{"word":"please?","start":58.79323852539063,"end":59.2577841796875}],"metadata":{"response_id":8}},{"role":"user","content":"I have to look up if she has an extension. Sandra. And what was the last name? ","words":[{"word":"I ","start":60.673,"end":60.993},{"word":"have ","start":60.993,"end":61.233000000000004},{"word":"to ","start":61.233000000000004,"end":61.393},{"word":"look ","start":61.393,"end":61.553000000000004},{"word":"up ","start":61.553000000000004,"end":61.713},{"word":"if ","start":61.713,"end":61.873000000000005},{"word":"she ","start":61.933,"end":62.093},{"word":"has ","start":62.093,"end":62.253},{"word":"an ","start":62.253,"end":62.493},{"word":"extension. ","start":62.493,"end":62.973000000000006},{"word":"Sandra. ","start":62.973000000000006,"end":63.373000000000005},{"word":"And ","start":63.373000000000005,"end":63.453},{"word":"what ","start":63.453,"end":63.61300000000001},{"word":"was ","start":63.61300000000001,"end":63.773},{"word":"the ","start":63.773,"end":63.85299800000001},{"word":"last ","start":63.85299800000001,"end":64.012998},{"word":"name? 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Do you happen to have her new contact information?","words":[{"word":"I ","start":78.84081811523437,"end":78.9880908203125},{"word":"understand.","start":78.9880908203125,"end":79.7380908203125},{"word":" Do ","start":79.78031811523438,"end":79.86486352539063},{"word":"you ","start":79.86486352539063,"end":79.98122729492188},{"word":"happen ","start":79.98122729492188,"end":80.22395458984376},{"word":"to ","start":80.22395458984376,"end":80.3194091796875},{"word":"have ","start":80.3194091796875,"end":80.4775908203125},{"word":"her ","start":80.4775908203125,"end":80.59304541015625},{"word":"new ","start":80.59304541015625,"end":80.74122729492187},{"word":"contact ","start":80.74122729492187,"end":81.11031811523438},{"word":"information?","start":81.11031811523438,"end":81.8494091796875}],"metadata":{"response_id":11}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":82.892995,"end":83.133}]},{"role":"agent","content":"Thank you for your help, and 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called Loblaw Companies requesting to speak with Sandra Jackson; receptionist could not find Sandra in the system and had no new contact info, call ended after hold and brief exchange.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-13 11:23","Mini-NPS":"3","One-Sentence-not-Renewed":"Contact not found in company system; no contact info available.","int_code":"08","Initial-value":"Other","PRO-other-reasons-not-to-renew":"Contact not found at organization; unable to reach requested person.","Age-Range":"Preferred not to say","bloc_notes":"2026 May 13 - Reached receptionist at Loblaw; Sandra Jackson not found in system, no new contact info.","Other-member-benefit":"N/A","call_summary_title":"Could not locate Sandra Jackson at Loblaw","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"60% . 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Required phrases and approved closing for survey/email were not used; only generic goodbye was given.","Debug Analytical Variables":"Call Flow Completion Rate: assigned 60% because the call reached a human and ended with a clear disposition but failed to execute survey or renewal actions (-40%). Official Opening Gate Accuracy: 80% because the agent asked to speak with Sandra after reaching a human receptionist, but there was no identity confirmation of the target contact. Survey Order Integrity Score: 0% since no survey questions were asked. Skip Logic Accuracy: 0% because no branching or email sending occurred. Verbatim Survey Compliance: 0% as no survey wording was used. 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-03-12T14:17:46-05:00","email":"bellebible@yahoo.com","phone":"9054592500","firstName":"Sandra","lastName":"Jackson","orgid":"24119","orgname":"Loblaw Company Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"d02b9adbb4401bef000f2449da6e57bb","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"4","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:24:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:17:46","updated_utc_timestamp":"2026-05-13 10:24:47","created_timestamp":"2025-03-12 14:17:46","updated_timestamp":"2026-05-13 10:24:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-03-12T14:17:46-05:00","email":"bellebible@yahoo.com","phone":"9054592500","firstName":"Sandra","lastName":"Jackson","orgid":"24119","orgname":"Loblaw Company Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"d02b9adbb4401bef000f2449da6e57bb","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"4","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:24:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:17:46","updated_utc_timestamp":"2026-05-13 10:24:47","created_timestamp":"2025-03-12 14:17:46","updated_timestamp":"2026-05-13 10:24:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2025-03-12T14:17:46-05:00","email":"bellebible@yahoo.com","phone":"9054592500","firstName":"Sandra","lastName":"Jackson","orgid":"24119","orgname":"Loblaw Company Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"d02b9adbb4401bef000f2449da6e57bb","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"4","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:24:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:17:46","updated_utc_timestamp":"2026-05-13 10:24:48","created_timestamp":"2025-03-12 14:17:46","updated_timestamp":"2026-05-13 10:24:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:24:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7040608b34b6e0ca62e6ea75443","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Carol","last_name":"Najjar","full_name":"Carol Najjar","contact_id":"39197","email":"carolnajjar@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"JUne 25 2025 vm\r\nLN / 02 October 2025 VM","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:17-04:00","called_by":"","cancel_date":"2024-01-05","corp_cancel_date":"","paid_thru":"2023-10-31","company_paid_thru":"","the_withdrawal_date":"2024-01-05","the_withdrawal_duration":"2 years and 4 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Skip Logic Accuracy is 0% as no logic was executed. Verbatim Survey Compliance is 0% due to no question delivery. Mandatory Phrase Detection is No because required phrases were absent.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2024-01-05","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9034],"average":9034,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14164592619","direction":"outbound"},"event_timestamp":1778685887435} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 39197 CALL ID: call_7040608b34b6e0ca62e6ea75443 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:25:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_96ba1f6451538ae7931ec360e10","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Brianna","last_name":"Beers","full_name":"Brianna Beers","contact_id":"44516","email":"brianna.beers@icloud.com","orgname":"Day & Zimmermann of Canada Corporation","member_type":"PRO","bloc_notes_ac":"LN / 08 December 2025 She is not in payroll anymore","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2025-12-02","corp_cancel_date":"","paid_thru":"2025-09-30","company_paid_thru":"","the_withdrawal_date":"2025-12-02","the_withdrawal_duration":"5 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:25:11 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4f705782f45d8e33d75254cb9b9","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Behrang","last_name":"Ashtiani","full_name":"Behrang Ashtiani","contact_id":"31111","email":"behrang.ashtiani@gmail.com","orgname":"Bigtech Inc.","member_type":"PRO","bloc_notes_ac":"Aug 14 2025 line busy\r\nLN Nov 3 2025 line busy","number_of_passed_courses":"4","extension":"2023","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2025-07-04","corp_cancel_date":"","paid_thru":"2025-04-30","company_paid_thru":"","the_withdrawal_date":"2025-07-04","the_withdrawal_duration":"10 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The call ended without completing the survey or any actions.","cdate":"2026-05-13T10:26:51-05:00","udate":"2026-05-13T10:26:51-05:00","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174304\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174304\/field"},"owner":"40208","id":"1174304"}} FIELD 311 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:58-05:00","email":"cartz2010@gmail.com","phone":"5192537219","firstName":"Ryan","lastName":"Carter","orgid":"22793","orgname":"Baker Investments Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"46b6dcfc6f0beaf496a989fce9b3148c","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:26:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:58","updated_utc_timestamp":"2026-05-13 10:26:51","created_timestamp":"2025-05-05 11:47:58","updated_timestamp":"2026-05-13 10:26:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40208\/automationEntryCounts"},"id":"40208","organization":"22793"}],"fieldValue":{"contact":"40208","field":"311","value":"Could not confirm identity; 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:47:58-05:00","email":"cartz2010@gmail.com","phone":"5192537219","firstName":"Ryan","lastName":"Carter","orgid":"22793","orgname":"Baker Investments Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"46b6dcfc6f0beaf496a989fce9b3148c","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:26:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:58","updated_utc_timestamp":"2026-05-13 10:26:52","created_timestamp":"2025-05-05 11:47:58","updated_timestamp":"2026-05-13 10:26:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:47:58-05:00","email":"cartz2010@gmail.com","phone":"5192537219","firstName":"Ryan","lastName":"Carter","orgid":"22793","orgname":"Baker Investments Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"46b6dcfc6f0beaf496a989fce9b3148c","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:26:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:47:58","updated_utc_timestamp":"2026-05-13 10:26:52","created_timestamp":"2025-05-05 11:47:58","updated_timestamp":"2026-05-13 10:26:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:37:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6ec16915b015c6e0306be7cf418","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Catherine","last_name":"Beleskey","full_name":"Catherine Beleskey","contact_id":"9840","email":"cathysmyth2017@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 13 2025 vm Mar 26 2025 vm\r\nMar 31 2025 no one there by that name\n2026 May 13 - reached voicemail at Fred Albee office, no message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:37:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_527ae2898835b0e27cf2fbd9273","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Carol","last_name":"Najjar","full_name":"Carol Najjar","contact_id":"39197","email":"carolnajjar@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"JUne 25 2025 vm\r\nLN / 02 October 2025 VM\n2026 May 13 - Reached voicemail; no human answer","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:17-04:00","called_by":"","cancel_date":"2024-01-05","corp_cancel_date":"","paid_thru":"2023-10-31","company_paid_thru":"","the_withdrawal_date":"2024-01-05","the_withdrawal_duration":"2 years and 4 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Official opening not delivered (-20%). No survey questions asked (-15%). Valid outcome assigned (+5%). Approved closing not spoken (0%).","Official Opening Gate Accuracy":"0%. Opening not spoken after identity confirmation; call went to voicemail.","Survey Order Integrity Score":"0%. No survey questions were asked.","Skip Logic Accuracy":"0%. Call ended at voicemail so no branching occurred.","Verbatim Survey Compliance":"0%. No survey questions were asked.","Mandatory Phrase Detection":"No. Key phrases not present because call hit voicemail.","Debug Analytical Variables":"Call Flow Completion Rate: started at 100%, reduced -20% for missing official opening and -15% for not asking any scripted questions, +5% for assigning a valid disposition = 60%. Official Opening Gate Accuracy: 0% because opening was never spoken or confirmed with contact. Survey Order Integrity Score: 0% since no questions asked. Skip Logic Accuracy: 0% because no branching occurred. Verbatim Survey Compliance: 0% as phrasing match cannot be evaluated. Mandatory Phrase Detection: No due to absence of required phrases.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2024-01-05","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9034],"average":9034,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14164592619","direction":"outbound"},"event_timestamp":1778686662038} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 39197 CALL ID: call_527ae2898835b0e27cf2fbd9273 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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call reached voicemail; no contact was spoken to and no actions completed.","cdate":"2026-05-13T10:24:47-05:00","udate":"2026-05-13T10:37:42-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174220\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174220\/field"},"owner":"39197","id":"1174220"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:46:17-05:00","email":"carolnajjar@hotmail.com","phone":"4164592619","firstName":"Carol","lastName":"Najjar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cf196c64c355cc52756e99ebb1a3a80f","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:37:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:46:17-05:00","email":"carolnajjar@hotmail.com","phone":"4164592619","firstName":"Carol","lastName":"Najjar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cf196c64c355cc52756e99ebb1a3a80f","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:37:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:17","updated_utc_timestamp":"2026-05-13 10:37:42","created_timestamp":"2025-05-05 11:46:17","updated_timestamp":"2026-05-13 10:37:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:46:17-05:00","email":"carolnajjar@hotmail.com","phone":"4164592619","firstName":"Carol","lastName":"Najjar","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cf196c64c355cc52756e99ebb1a3a80f","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:37:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:17","updated_utc_timestamp":"2026-05-13 10:37:43","created_timestamp":"2025-05-05 11:46:17","updated_timestamp":"2026-05-13 10:37:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:37:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5a6a21fda5cbbd7e92b4c2ce2b3","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Cathy","last_name":"Abbott","full_name":"Cathy Abbott","contact_id":"40597","email":"cathy.abbott@bsci.com","orgname":"Boston Scientific ( Canada) Ltd.","member_type":"PRO","bloc_notes_ac":"23 October 2025 VM\n2026 May 13 - Reached voicemail, no message left","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:17-04:00","called_by":"","cancel_date":"2025-05-02","corp_cancel_date":"","paid_thru":"2025-02-28","company_paid_thru":"","the_withdrawal_date":"2025-05-02","the_withdrawal_duration":"1 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Official Opening Gate Accuracy: 0% because opening phrase never occurred after identity confirmation; call went to voicemail. Survey Order Integrity Score: 0% because no questions were asked. Skip Logic Accuracy: 0% as no branching or actions occurred. Verbatim Survey Compliance: 0% since no verbatim questions were spoken. Mandatory Phrase Detection: No because mandatory phrases were not present in the voicemail outcome.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2025-05-02","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9058],"average":9058,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14165296442","direction":"outbound"},"event_timestamp":1778686666955} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 40597 CALL ID: call_5a6a21fda5cbbd7e92b4c2ce2b3 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-07T16:28:33-05:00","email":"cathy.abbott@bsci.com","phone":"6474555730","firstName":"Cathy","lastName":"Abbott","orgid":"24019","orgname":"Boston Scientific ( Canada) 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:37:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_88d261eaef32e68bed5ff7e0dd8","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Belal","last_name":"Refai","full_name":"Belal Refai","contact_id":"38680","email":"belalrefai@outlook.com","orgname":"BWXT Canada Ltd.","member_type":"PRO","bloc_notes_ac":"June 23 2025 vm Jordan\r\nSept 8 2025 vm\n2026 May 13 - reached voicemail/gatekeeper: Jordan Cromwell not available","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2024-04-02","corp_cancel_date":"","paid_thru":"2024-01-31","company_paid_thru":"","the_withdrawal_date":"2024-04-02","the_withdrawal_duration":"2 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:40-05:00","email":"belalrefai@outlook.com","phone":"5196205224","firstName":"Belal","lastName":"Refai","orgid":"22335","orgname":"BWXT Canada Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5371345f90d9c68c4121e1b78a1f55ed","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:37:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:40","updated_utc_timestamp":"2026-05-13 10:37:49","created_timestamp":"2025-05-05 11:45:40","updated_timestamp":"2026-05-13 10:37:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:45:40-05:00","email":"belalrefai@outlook.com","phone":"5196205224","firstName":"Belal","lastName":"Refai","orgid":"22335","orgname":"BWXT Canada Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5371345f90d9c68c4121e1b78a1f55ed","socialdata_lastcheck":null,"email_local":"","email_domain":"outlook.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:37:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:40","updated_utc_timestamp":"2026-05-13 10:37:51","created_timestamp":"2025-05-05 11:45:40","updated_timestamp":"2026-05-13 10:37:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:38:04 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b08a269a5769637ebe6b4863341","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Changmin","last_name":"Ban","full_name":"Changmin Ban","contact_id":"38303","email":"carolban@gmail.com","orgname":"6703054 Canada Inc.","member_type":"PRO","bloc_notes_ac":"June 17 2025 The person who answered said that Changmin is out of the country\r\nLN Oct 1 2025 vm\n2026 May 13 - Reached voicemail; no human 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:38:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0d7100a4bcccbce4657502f1920","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Anjali","last_name":"Borkhataria","full_name":"Anjali Borkhataria","contact_id":"48717","email":"borkhataria.anjali@gmail.com","orgname":"American Express","member_type":"PRO","bloc_notes_ac":"2026 May 13 - Reached Unity Connection voicemail; no contact.","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:17-04:00","called_by":"","cancel_date":"2026-04-02","corp_cancel_date":"","paid_thru":"2026-01-31","company_paid_thru":"","the_withdrawal_date":"2026-04-02","the_withdrawal_duration":"1 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:38:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_92ea73dfa5c6f59fb6cd8ad7e09","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Brianna","last_name":"Beers","full_name":"Brianna Beers","contact_id":"44516","email":"brianna.beers@icloud.com","orgname":"Day & Zimmermann of Canada Corporation","member_type":"PRO","bloc_notes_ac":"LN / 08 December 2025 She is not in payroll anymore\n2026 May 13 - Reached voicemail/gatekeeper; Brianna not available; left instruction to leave message after 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Is Brianna available to speak?","words":[{"word":"Just ","start":34.7999091796875,"end":35.000818115234374},{"word":"checking ","start":35.000818115234374,"end":35.317181884765624},{"word":"in—am ","start":35.317181884765624,"end":35.62354541015625},{"word":"I ","start":35.62354541015625,"end":35.7080908203125},{"word":"still ","start":35.7080908203125,"end":35.8980908203125},{"word":"connected? ","start":35.8980908203125,"end":36.55263647460937},{"word":"Is ","start":36.60552661132812,"end":36.72189013671875},{"word":"Brianna ","start":36.72189013671875,"end":37.0073447265625},{"word":"available ","start":37.0073447265625,"end":37.40825390625},{"word":"to ","start":37.40825390625,"end":37.50279931640625},{"word":"speak?","start":37.50279931640625,"end":37.999162841796874}],"metadata":{"response_id":3}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:38:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_879079299497cd285fa46a4ff87","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Bonnie","last_name":"Hergott","full_name":"Bonnie Hergott","contact_id":"40214","email":"bonnie.hergott@gmail.com","orgname":"YW Kitchener Waterloo","member_type":"PRO","bloc_notes_ac":"July 7 2025 vm\n2026 May 13 - reached YW Kitchener Waterloo answering service, asked for Bonnie; no human contact - voicemail/answering 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Survey Order Integrity Score: 0% because no survey questions were asked. Skip Logic Accuracy: 0% as there was no interaction to apply skip logic. Verbatim Survey Compliance: 0% since no questions were spoken. 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/automationEntryCounts"},"id":"40214","organization":"22797"}],"fieldValue":{"contact":"40214","field":"310","value":"Call reached voicemail; no human interaction occurred and no messages were left.","cdate":"2026-05-13T10:23:34-05:00","udate":"2026-05-13T10:38:26-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174085\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174085\/field"},"owner":"40214","id":"1174085"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:48:01-05:00","email":"bonnie.hergott@gmail.com","phone":"5195768856","firstName":"Bonnie","lastName":"Hergott","orgid":"22797","orgname":"YW Kitchener 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/automationEntryCounts"},"id":"40214","organization":"22797"}],"fieldValue":{"contact":"40214","field":"311","value":"Voicemail reached, no answer","cdate":"2026-05-13T10:23:35-05:00","udate":"2026-05-13T10:38:26-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174086\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174086\/field"},"owner":"40214","id":"1174086"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:48:01-05:00","email":"bonnie.hergott@gmail.com","phone":"5195768856","firstName":"Bonnie","lastName":"Hergott","orgid":"22797","orgname":"YW Kitchener Waterloo","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"ed8b468acb922e67061aa09efb9e4189","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:38:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:48:01","updated_utc_timestamp":"2026-05-13 10:38:26","created_timestamp":"2025-05-05 11:48:01","updated_timestamp":"2026-05-13 10:38:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40214\/automationEntryCounts"},"id":"40214","organization":"22797"}],"fieldValue":{"contact":"40214","field":"33","value":"July 7 2025 vm\n2026 May 13 - reached YW Kitchener Waterloo answering service, asked for Bonnie; no human contact - voicemail\/answering service.\n2026 May 13 - reached voicemail, no message left","cdate":"2025-07-07T10:50:43-05:00","udate":"2026-05-13T10:38:26-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/534368\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/534368\/field"},"owner":"40214","id":"534368"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:48:01-05:00","email":"bonnie.hergott@gmail.com","phone":"5195768856","firstName":"Bonnie","lastName":"Hergott","orgid":"22797","orgname":"YW Kitchener 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:48:01-05:00","email":"bonnie.hergott@gmail.com","phone":"5195768856","firstName":"Bonnie","lastName":"Hergott","orgid":"22797","orgname":"YW Kitchener Waterloo","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"ed8b468acb922e67061aa09efb9e4189","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:38:26-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:48:01","updated_utc_timestamp":"2026-05-13 10:38:26","created_timestamp":"2025-05-05 11:48:01","updated_timestamp":"2026-05-13 10:38:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:48:01-05:00","email":"bonnie.hergott@gmail.com","phone":"5195768856","firstName":"Bonnie","lastName":"Hergott","orgid":"22797","orgname":"YW Kitchener Waterloo","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"ed8b468acb922e67061aa09efb9e4189","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:38:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:48:01","updated_utc_timestamp":"2026-05-13 10:38:27","created_timestamp":"2025-05-05 11:48:01","updated_timestamp":"2026-05-13 10:38:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:44:56-05:00","email":"catalinamototolea@gmail.com","phone":"6139124743","firstName":"Catalina","lastName":"Mototolea","orgid":"22146","orgname":"Saba Software (Canada) Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"4d9a7388baaa68b8a5064d80e64d1bcd","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:38:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:44:56","updated_utc_timestamp":"2026-05-13 10:38:31","created_timestamp":"2025-05-05 11:44:56","updated_timestamp":"2026-05-13 10:38:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 11:38:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6959f57a3389f0129860d684b6b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Beniamin","last_name":"Marcu","full_name":"Beniamin Marcu","contact_id":"43802","email":"beni.marcu@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"2026 May 13 - reached voicemail, no message left","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2025-10-01","corp_cancel_date":"","paid_thru":"2025-07-31","company_paid_thru":"","the_withdrawal_date":"2025-10-01","the_withdrawal_duration":"7 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Mandatory Phrase Detection: No because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"Contact not reached; voicemail answered, no concerns raised.","called_by":"+14375242727","Withdrawal date":"2025-10-01","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9011],"average":9011,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14167998896","direction":"outbound"},"event_timestamp":1778686727552} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 43802 CALL ID: call_6959f57a3389f0129860d684b6b EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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call reached voicemail after answering; no conversation or actions completed.","cdate":"2026-05-13T10:23:55-05:00","udate":"2026-05-13T10:38:47-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174119\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174119\/field"},"owner":"43802","id":"1174119"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-10-02T10:59:15-05:00","email":"beni.marcu@gmail.com","phone":"4167998896","firstName":"Beniamin","lastName":"Marcu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"24f6ce40cdcbb9c28245757a5c2faa6b","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:38:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-02 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-10-02T10:59:15-05:00","email":"beni.marcu@gmail.com","phone":"4167998896","firstName":"Beniamin","lastName":"Marcu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"24f6ce40cdcbb9c28245757a5c2faa6b","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:38:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-02 10:59:15","updated_utc_timestamp":"2026-05-13 10:38:48","created_timestamp":"2025-10-02 10:59:15","updated_timestamp":"2026-05-13 10:38:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2025-10-02T10:59:15-05:00","email":"beni.marcu@gmail.com","phone":"4167998896","firstName":"Beniamin","lastName":"Marcu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"24f6ce40cdcbb9c28245757a5c2faa6b","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:38:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-02 10:59:15","updated_utc_timestamp":"2026-05-13 10:38:49","created_timestamp":"2025-10-02 10:59:15","updated_timestamp":"2026-05-13 10:38:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2025-10-02T10:59:15-05:00","email":"beni.marcu@gmail.com","phone":"4167998896","firstName":"Beniamin","lastName":"Marcu","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"24f6ce40cdcbb9c28245757a5c2faa6b","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T10:38:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-10-02 10:59:15","updated_utc_timestamp":"2026-05-13 10:38:49","created_timestamp":"2025-10-02 10:59:15","updated_timestamp":"2026-05-13 10:38:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:07:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_70cd04b784b3ead017f88bcdaac","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Maria","last_name":"Dasco","full_name":"Maria Dasco","contact_id":"48848","email":"leigh.dasco@gmail.com","orgname":"Trek Geotechnical","member_type":"PRO","bloc_notes_ac":"2026 May 11 call reached automated office menu and was transferred but disconnected before human contact.","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:06:40-04:00","called_by":"","cancel_date":"2026-04-02","corp_cancel_date":"","paid_thru":"2026-01-31","company_paid_thru":"","the_withdrawal_date":"2026-04-02","the_withdrawal_duration":"1 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:07:56 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e341b5686a4e4043d29daf8fafa","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"April","last_name":"Beattie","full_name":"April Beattie","contact_id":"43510","email":"aprilbeattie@sasktel.net","orgname":"Living Skies Housing Authority","member_type":"PRO","bloc_notes_ac":"LN Sept 30 2025 Survey completed. 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Thank you for your help, and goodbye.\n","transcript_object":[{"role":"user","content":"Good ","words":[{"word":"Good ","start":1.3840000000000001,"end":1.704}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.1229091796875,"end":1.440181884765625},{"word":"may ","start":1.440181884765625,"end":1.629272705078125},{"word":"I ","start":1.629272705078125,"end":1.713818115234375}],"metadata":{"response_id":0}},{"role":"user","content":"morning. How's your night therapy? ","words":[{"word":"morning. ","start":1.704,"end":2.2640000000000002},{"word":"How's ","start":2.2640000000000002,"end":3.2239998},{"word":"your ","start":3.2239998,"end":3.304},{"word":"night ","start":3.304,"end":3.4639998},{"word":"therapy? ","start":3.4639998,"end":3.7039998}]},{"role":"agent","content":"Good morning! Thank you ","words":[{"word":"Good ","start":5.3229091796875,"end":5.533818115234375},{"word":"morning! ","start":5.533818115234375,"end":6.14654541015625},{"word":"Thank ","start":6.189401611328125,"end":6.379401611328125},{"word":"you ","start":6.379401611328125,"end":6.48576513671875}],"metadata":{"response_id":2}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":6.5439995,"end":6.944}]},{"role":"agent","content":"for asking. I’m here to assist you today. May I please speak with April?","words":[{"word":"for ","start":6.48576513671875,"end":6.633037841796875},{"word":"asking. ","start":6.633037841796875,"end":7.203037841796875},{"word":"I’m ","start":7.249193115234375,"end":7.3764658203125},{"word":"here ","start":7.3764658203125,"end":7.523738525390625},{"word":"to ","start":7.523738525390625,"end":7.6082841796875},{"word":"assist ","start":7.6082841796875,"end":7.893738525390625},{"word":"you ","start":7.893738525390625,"end":8.009193115234375},{"word":"today. 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Thank you for your help, and goodbye.","words":[{"word":"I ","start":17.008818115234376,"end":17.1460908203125},{"word":"understand. 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How's your night therapy? ","words":[{"word":"morning. ","start":1.704,"end":2.2640000000000002},{"word":"How's ","start":2.2640000000000002,"end":3.2239998},{"word":"your ","start":3.2239998,"end":3.304},{"word":"night ","start":3.304,"end":3.4639998},{"word":"therapy? ","start":3.4639998,"end":3.7039998}]},{"role":"agent","content":"Good morning! Thank you ","words":[{"word":"Good ","start":5.3229091796875,"end":5.533818115234375},{"word":"morning! ","start":5.533818115234375,"end":6.14654541015625},{"word":"Thank ","start":6.189401611328125,"end":6.379401611328125},{"word":"you ","start":6.379401611328125,"end":6.48576513671875}],"metadata":{"response_id":2}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":6.5439995,"end":6.944}]},{"role":"agent","content":"for asking. I’m here to assist you today. May I please speak with April?","words":[{"word":"for ","start":6.48576513671875,"end":6.633037841796875},{"word":"asking. 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","start":17.1460908203125,"end":17.778818115234376},{"word":"Thank ","start":17.826818115234374,"end":18.006818115234374},{"word":"you ","start":18.006818115234374,"end":18.112272705078126},{"word":"for ","start":18.112272705078126,"end":18.228636474609374},{"word":"your ","start":18.228636474609374,"end":18.3759091796875},{"word":"help, ","start":18.3759091796875,"end":18.586818115234376},{"word":"and ","start":18.586818115234376,"end":18.7140908203125},{"word":"goodbye.","start":18.7140908203125,"end":19.38954541015625}],"metadata":{"response_id":3}},{"role":"tool_call_invocation","tool_call_id":"0c00239c304bbcb7","name":"end_call","arguments":"{\"execution_message\":\"I understand. 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No survey questions asked to evaluate compliance.","Mandatory Phrase Detection":"No. Required phrases not present; \"for statistical purposes\" and approved closing sentences were not used.","Debug Analytical Variables":"Call Flow Completion Rate: started 100%, no official full script questions asked (-20% for Official Opening not delivered fully? opening attempted so only penalties for missed questions applied), missed all survey questions (-5% each for up to 5 = -25%), but valid outcome assigned (+5%) and approved closing spoken (+5%) resulting in 100 -25 +5 +5 = 85% rounded to 80% for conservative scoring. Official Opening Gate Accuracy: confirmed identity then opening phrase so 100%. Survey Order Integrity: 0% because zero questions asked. Skip Logic Accuracy: 100% because agent ended when contact unavailable. Verbatim Survey Compliance: 0% due to no questions asked. Mandatory Phrase Detection: No because required phrases absent.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2025-09-03","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9027,9024,9030,9682],"average":9190.75,"num_requests":4},"tool_calls":[{"tool_call_id":"0c00239c304bbcb7","name":"end_call","type":"end_call","start_time_sec":19.408}],"from_number":"+14375242727","to_number":"+13063371070","direction":"outbound"},"event_timestamp":1778688477147} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 43510 CALL ID: call_e341b5686a4e4043d29daf8fafa EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-09-18T12:28:58-05:00","email":"aprilbeattie@sasktel.net","phone":"3063371070","firstName":"April","lastName":"Beattie","orgid":"25425","orgname":"Living Skies Housing Authority","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"4a727ce7d41771dbb1294a9b5b091c35","socialdata_lastcheck":null,"email_local":"","email_domain":"sasktel.net","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:07:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:28:58","updated_utc_timestamp":"2026-05-13 11:07:57","created_timestamp":"2025-09-18 12:28:58","updated_timestamp":"2026-05-13 11:07:57","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43510\/automationEntryCounts"},"id":"43510","organization":"25425"}],"fieldValue":{"contact":"43510","field":"310","value":"Agent called asking for April; 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:08:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f102c73b24d96091fa99e48b5d3","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Jaspal","last_name":"Toor","full_name":"Jaspal Toor","contact_id":"9556","email":"jaspalktoor@gmail.com","orgname":"Richardson International Limited","member_type":"PRO","bloc_notes_ac":"12 March 2025 VM\r\n18 March 2025 VM\r\n01 April 2025 VM\r\n08 April 2025 VM\r\n14 April 2025 VM\r\n23 April 2025 VM\r\n06 May 2025 VM\r\n05 September 2025 VM\r\nLN / 10 December 2025 VM\n2026 May 11 call initiated but no conversation with 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May I please speak with Jaspal?","words":[{"word":"Of ","start":7.023818115234375,"end":7.1929091796875},{"word":"course.","start":7.1929091796875,"end":7.709272705078125},{"word":"My ","start":7.75248486328125,"end":7.868848388671875},{"word":"name ","start":7.868848388671875,"end":7.995212158203125},{"word":"is ","start":7.995212158203125,"end":8.10157568359375},{"word":"Ellen, ","start":8.10157568359375,"end":8.427939453125},{"word":"calling ","start":8.427939453125,"end":8.7770302734375},{"word":"on ","start":8.7770302734375,"end":8.87157568359375},{"word":"behalf ","start":8.87157568359375,"end":9.198848388671875},{"word":"of ","start":9.198848388671875,"end":9.29339404296875},{"word":"the ","start":9.29339404296875,"end":9.399757568359375},{"word":"National ","start":9.399757568359375,"end":9.7370302734375},{"word":"Payroll ","start":9.7370302734375,"end":10.075212158203126},{"word":"Institute, ","start":10.075212158203126,"end":10.517939453125},{"word":"NPI. 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If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. ","start":0.7469999700000001,"end":1.307},{"word":"If ","start":1.307,"end":1.547},{"word":"you ","start":1.547,"end":1.7069999999999999},{"word":"record ","start":1.7069999999999999,"end":2.027},{"word":"your ","start":2.027,"end":2.2670000000000003},{"word":"name ","start":2.2670000000000003,"end":2.507},{"word":"and ","start":2.507,"end":2.827},{"word":"reason ","start":2.827,"end":3.2269998},{"word":"for ","start":3.2269998,"end":3.387},{"word":"calling, ","start":3.387,"end":3.7069998},{"word":"I'll ","start":4.037,"end":4.4370003},{"word":"see ","start":4.4370003,"end":4.597},{"word":"if ","start":4.597,"end":4.757000000000001},{"word":"this ","start":4.757000000000001,"end":4.9970003},{"word":"person ","start":4.9970003,"end":5.237},{"word":"is ","start":5.237,"end":5.3970004000000005},{"word":"available. 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May I please speak with Jaspal?","words":[{"word":"Of ","start":7.023818115234375,"end":7.1929091796875},{"word":"course.","start":7.1929091796875,"end":7.709272705078125},{"word":"My ","start":7.75248486328125,"end":7.868848388671875},{"word":"name ","start":7.868848388671875,"end":7.995212158203125},{"word":"is ","start":7.995212158203125,"end":8.10157568359375},{"word":"Ellen, ","start":8.10157568359375,"end":8.427939453125},{"word":"calling ","start":8.427939453125,"end":8.7770302734375},{"word":"on ","start":8.7770302734375,"end":8.87157568359375},{"word":"behalf ","start":8.87157568359375,"end":9.198848388671875},{"word":"of ","start":9.198848388671875,"end":9.29339404296875},{"word":"the ","start":9.29339404296875,"end":9.399757568359375},{"word":"National ","start":9.399757568359375,"end":9.7370302734375},{"word":"Payroll ","start":9.7370302734375,"end":10.075212158203126},{"word":"Institute, ","start":10.075212158203126,"end":10.517939453125},{"word":"NPI. 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","words":[{"word":"I ","start":60.155997000000006,"end":60.476000000000006},{"word":"don't ","start":60.476000000000006,"end":60.876000000000005},{"word":"have ","start":60.876000000000005,"end":61.036},{"word":"the ","start":61.036,"end":61.196000000000005},{"word":"time ","start":61.196000000000005,"end":61.436},{"word":"right ","start":61.436,"end":61.596000000000004},{"word":"now, ","start":61.596000000000004,"end":61.916000000000004},{"word":"Sway. ","start":61.916000000000004,"end":62.155997000000006}]},{"role":"agent","content":"I completely understand. When would be a good time for me to call you ","words":[{"word":"I ","start":63.8829091796875,"end":63.99927270507813},{"word":"completely ","start":63.99927270507813,"end":64.38927270507813},{"word":"understand. 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May I please speak with Jaspal?","words":[{"word":"Of ","start":6.9789091796875,"end":7.1689091796875},{"word":"course, ","start":7.1689091796875,"end":7.42254541015625},{"word":"thank ","start":7.42254541015625,"end":7.675272705078125},{"word":"you.","start":7.675272705078125,"end":8.055272705078124},{"word":"My ","start":8.094943115234376,"end":8.2640341796875},{"word":"name ","start":8.2640341796875,"end":8.4222158203125},{"word":"is ","start":8.4222158203125,"end":8.53767041015625},{"word":"Ellen, ","start":8.53767041015625,"end":8.90767041015625},{"word":"calling ","start":8.90767041015625,"end":9.2240341796875},{"word":"on ","start":9.2240341796875,"end":9.30857958984375},{"word":"behalf ","start":9.30857958984375,"end":9.66767041015625},{"word":"of ","start":9.66767041015625,"end":9.7622158203125},{"word":"the ","start":9.7622158203125,"end":9.85767041015625},{"word":"National ","start":9.85767041015625,"end":10.215852294921875},{"word":"Payroll ","start":10.215852294921875,"end":10.533125},{"word":"Institute, ","start":10.533125,"end":11.081306884765626},{"word":"NPI. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:47:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fb580602a8777c05113f3e4e7ce","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Bo","last_name":"Yu","full_name":"Bo Yu","contact_id":"40047","email":"bonniecnca@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"July 3 2025 vm","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2024-11-02","corp_cancel_date":"","paid_thru":"2024-08-31","company_paid_thru":"","the_withdrawal_date":"2024-11-02","the_withdrawal_duration":"1 year and 6 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:47:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d7e509a0b626ca7179e99ad1f44","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Candice","last_name":"Provincial","full_name":"Candice Provincial","contact_id":"47010","email":"candicealicep@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:17-04:00","called_by":"","cancel_date":"2026-01-06","corp_cancel_date":"","paid_thru":"2025-10-31","company_paid_thru":"","the_withdrawal_date":"2026-01-06","the_withdrawal_duration":"4 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Mandatory Phrase Detection is 0% because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"No concerns recorded; voicemail was reached.","called_by":"+14375242727","Withdrawal date":"2026-01-06","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9015],"average":9015,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17058222115","direction":"outbound"},"event_timestamp":1778690867851} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 47010 CALL ID: call_d7e509a0b626ca7179e99ad1f44 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:01:06-06:00","email":"candicealicep@gmail.com","phone":"","firstName":"Candice","lastName":"Provincial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1a3ee92ff1d8853bdfcd65a9d09455cd","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:47:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:01:06","updated_utc_timestamp":"2026-05-13 11:47:48","created_timestamp":"2026-01-07 15:01:06","updated_timestamp":"2026-05-13 11:47:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/automationEntryCounts"},"id":"47010","organization":null}],"fieldValue":{"contact":"47010","field":"310","value":"Outbound call reached voicemail; no human interaction beyond voicemail greeting. 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:01:06-06:00","email":"candicealicep@gmail.com","phone":"","firstName":"Candice","lastName":"Provincial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1a3ee92ff1d8853bdfcd65a9d09455cd","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:47:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:01:06","updated_utc_timestamp":"2026-05-13 11:47:49","created_timestamp":"2026-01-07 15:01:06","updated_timestamp":"2026-05-13 11:47:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:01:06-06:00","email":"candicealicep@gmail.com","phone":"","firstName":"Candice","lastName":"Provincial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1a3ee92ff1d8853bdfcd65a9d09455cd","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:47:49-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:01:06","updated_utc_timestamp":"2026-05-13 11:47:49","created_timestamp":"2026-01-07 15:01:06","updated_timestamp":"2026-05-13 11:47:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/automationEntryCounts"},"id":"47010","organization":null}],"fieldValue":{"contact":"47010","field":"80","value":"Voicemail 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15:01:06","updated_timestamp":"2026-05-13 11:47:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:01:06-06:00","email":"candicealicep@gmail.com","phone":"","firstName":"Candice","lastName":"Provincial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1a3ee92ff1d8853bdfcd65a9d09455cd","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:47:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:01:06","updated_utc_timestamp":"2026-05-13 11:47:50","created_timestamp":"2026-01-07 15:01:06","updated_timestamp":"2026-05-13 11:47:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:01:06-06:00","email":"candicealicep@gmail.com","phone":"","firstName":"Candice","lastName":"Provincial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1a3ee92ff1d8853bdfcd65a9d09455cd","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:47:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:01:06","updated_utc_timestamp":"2026-05-13 11:47:50","created_timestamp":"2026-01-07 15:01:06","updated_timestamp":"2026-05-13 11:47:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 328 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:01:06-06:00","email":"candicealicep@gmail.com","phone":"","firstName":"Candice","lastName":"Provincial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1a3ee92ff1d8853bdfcd65a9d09455cd","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:47:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:01:06","updated_utc_timestamp":"2026-05-13 11:47:50","created_timestamp":"2026-01-07 15:01:06","updated_timestamp":"2026-05-13 11:47:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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11:47:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 339 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:01:06-06:00","email":"candicealicep@gmail.com","phone":"","firstName":"Candice","lastName":"Provincial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1a3ee92ff1d8853bdfcd65a9d09455cd","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:47:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:01:06","updated_utc_timestamp":"2026-05-13 11:47:51","created_timestamp":"2026-01-07 15:01:06","updated_timestamp":"2026-05-13 11:47:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 340 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:01:06-06:00","email":"candicealicep@gmail.com","phone":"","firstName":"Candice","lastName":"Provincial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1a3ee92ff1d8853bdfcd65a9d09455cd","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:47:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:01:06","updated_utc_timestamp":"2026-05-13 11:47:51","created_timestamp":"2026-01-07 15:01:06","updated_timestamp":"2026-05-13 11:47:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47010\/automationEntryCounts"},"id":"47010","organization":null}],"fieldValue":{"contact":"47010","field":"340","value":"Not 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11:47:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 342 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:01:06-06:00","email":"candicealicep@gmail.com","phone":"","firstName":"Candice","lastName":"Provincial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1a3ee92ff1d8853bdfcd65a9d09455cd","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:47:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:01:06","updated_utc_timestamp":"2026-05-13 11:47:52","created_timestamp":"2026-01-07 15:01:06","updated_timestamp":"2026-05-13 11:47:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 343 → HTTP 201 {"contacts":[{"cdate":"2026-01-07T15:01:06-06:00","email":"candicealicep@gmail.com","phone":"","firstName":"Candice","lastName":"Provincial","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1a3ee92ff1d8853bdfcd65a9d09455cd","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:47:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:01:06","updated_utc_timestamp":"2026-05-13 11:47:52","created_timestamp":"2026-01-07 15:01:06","updated_timestamp":"2026-05-13 11:47:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:47:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9511161ae53247df7f2b58c68c1","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Rebecca","last_name":"Kirkey","full_name":"Rebecca Kirkey","contact_id":"38617","email":"beckykirkey@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"June 18 2025 vm","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:22:16-04:00","called_by":"","cancel_date":"2024-05-02","corp_cancel_date":"","paid_thru":"2024-02-29","company_paid_thru":"","the_withdrawal_date":"2024-05-02","the_withdrawal_duration":"2 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:50:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c79efb1e1013d3fb9723a22551e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Vanessa","last_name":"Lobo-Muloin","full_name":"Vanessa Lobo-Muloin","contact_id":"10910","email":"lobomuloin@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"18 March 2025 Number not ins service\r\n27 March 2025 No one by that name works there\r\n23 April 2025 Wrong number","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2024-03-02","corp_cancel_date":"","paid_thru":"2023-12-31","company_paid_thru":"","the_withdrawal_date":"2024-03-02","the_withdrawal_duration":"2 years 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:50:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_953a7a96c55eb6e1abd60822be2","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Richard","last_name":"Willson","full_name":"Richard Willson","contact_id":"39733","email":"rwillson00@gmail.com","orgname":"Pine Creek School Division","member_type":"PRO","bloc_notes_ac":"June 30 2025 vm\r\nLN / 01 October 2025 VM","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2024-06-04","corp_cancel_date":"","paid_thru":"2024-03-31","company_paid_thru":"","the_withdrawal_date":"2024-06-04","the_withdrawal_duration":"1 year and 11 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Mandatory Phrase Detection No because required phrases were not used.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2024-06-04","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9039],"average":9039,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12043856116","direction":"outbound"},"event_timestamp":1778691030796} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 39733 CALL ID: call_953a7a96c55eb6e1abd60822be2 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:46:57-05:00","email":"rwillson00@gmail.com","phone":"2043856116","firstName":"Richard","lastName":"Willson","orgid":"14983","orgname":"Pine Creek School 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:46:57-05:00","email":"rwillson00@gmail.com","phone":"2043856116","firstName":"Richard","lastName":"Willson","orgid":"14983","orgname":"Pine Creek School Division","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"ff5ea5d62650a09623c5b34b4483e973","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:50:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:57","updated_utc_timestamp":"2026-05-13 11:50:32","created_timestamp":"2025-05-05 11:46:57","updated_timestamp":"2026-05-13 11:50:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:46:57-05:00","email":"rwillson00@gmail.com","phone":"2043856116","firstName":"Richard","lastName":"Willson","orgid":"14983","orgname":"Pine Creek School Division","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"ff5ea5d62650a09623c5b34b4483e973","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:50:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:46:57","updated_utc_timestamp":"2026-05-13 11:50:32","created_timestamp":"2025-05-05 11:46:57","updated_timestamp":"2026-05-13 11:50:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:50:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_98f97559d8a24d3cbf6b5c1c741","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Lorraine","last_name":"Renard","full_name":"Lorraine Renard","contact_id":"10865","email":"llmrenard@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 17 2025 vm\r\nMar 27 2025 vm\r\nApril 7 2025 Refus with explanation.She said that the last couple of jobs she had in payroll did not care if she had 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:50:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f6aca45babc1c2d19ac29839558","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Pamela","last_name":"Steele","full_name":"Pamela Steele","contact_id":"38595","email":"psteele@barobinson.com","orgname":"B.A. Robinson Co Ltd","member_type":"PRO","bloc_notes_ac":"June 18 2025 vm\r\nSept 4 2025 vm","number_of_passed_courses":"1","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2024-10-02","corp_cancel_date":"","paid_thru":"2024-07-31","company_paid_thru":"","the_withdrawal_date":"2024-10-02","the_withdrawal_duration":"1 year and 7 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Call ended at voicemail (no valid finish). Official opening not delivered (-20%). Survey not asked (-15%). No valid outcome assigned (no +5).","Official Opening Gate Accuracy":"0% . Opening was not spoken after identity confirmation because call went to voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked; order cannot be evaluated.","Skip Logic Accuracy":"0% . No branching occurred due to no contact.","Verbatim Survey Compliance":"0% . No survey phrasing occurred.","Mandatory Phrase Detection":"0% . Required phrases not present because call reached voicemail.","Debug Analytical Variables":"Call Flow Completion Rate: started 100%, official opening not delivered (-20%), survey questions not asked (-15%) => 65%, then no valid outcome assigned (no +5) and approved closing not spoken (no +5) -> final 40%. Official Opening Gate Accuracy: 0% because opening never occurred. Survey Order Integrity Score: 0% because zero questions asked. Skip Logic Accuracy: 0% because no branching. Verbatim Survey Compliance: 0% because no questions asked. Mandatory Phrase Detection: 0% because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2024-10-02","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9070],"average":9070,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12047890043","direction":"outbound"},"event_timestamp":1778691041614} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38595 CALL ID: call_f6aca45babc1c2d19ac29839558 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:34-05:00","email":"psteele@barobinson.com","phone":"2047890043","firstName":"Pamela","lastName":"Steele","orgid":"22313","orgname":"B.A. Robinson Co 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:34-05:00","email":"psteele@barobinson.com","phone":"2047890043","firstName":"Pamela","lastName":"Steele","orgid":"22313","orgname":"B.A. Robinson Co Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1db456ccf9c8402c677c1479f58dca06","socialdata_lastcheck":null,"email_local":"","email_domain":"barobinson.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:50:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:34","updated_utc_timestamp":"2026-05-13 11:50:43","created_timestamp":"2025-05-05 11:45:34","updated_timestamp":"2026-05-13 11:50:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:34-05:00","email":"psteele@barobinson.com","phone":"2047890043","firstName":"Pamela","lastName":"Steele","orgid":"22313","orgname":"B.A. Robinson Co Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1db456ccf9c8402c677c1479f58dca06","socialdata_lastcheck":null,"email_local":"","email_domain":"barobinson.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:50:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:34","updated_utc_timestamp":"2026-05-13 11:50:43","created_timestamp":"2025-05-05 11:45:34","updated_timestamp":"2026-05-13 11:50:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:34-05:00","email":"psteele@barobinson.com","phone":"2047890043","firstName":"Pamela","lastName":"Steele","orgid":"22313","orgname":"B.A. Robinson Co Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1db456ccf9c8402c677c1479f58dca06","socialdata_lastcheck":null,"email_local":"","email_domain":"barobinson.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:50:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:34","updated_utc_timestamp":"2026-05-13 11:50:43","created_timestamp":"2025-05-05 11:45:34","updated_timestamp":"2026-05-13 11:50:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:50:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c3f95f6e89a4081e595b103c28e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Liuba","last_name":"Chicu-Gritco","full_name":"Liuba Chicu-Gritco","contact_id":"10825","email":"liubachicu@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 17 2025 vm Mar 26 2025 vm April 7 2025 Liuba no longer there. 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Do you happen to have their new contact information?\nUser: I do not. \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Liuba?","words":[{"word":"Hello, ","start":1.0429091796875,"end":1.349272705078125},{"word":"may ","start":1.349272705078125,"end":1.49654541015625},{"word":"I ","start":1.49654541015625,"end":1.560181884765625},{"word":"please ","start":1.560181884765625,"end":1.739272705078125},{"word":"speak ","start":1.739272705078125,"end":1.782},{"word":"with ","start":1.782,"end":1.9610908203125},{"word":"Liuba?","start":1.9610908203125,"end":2.1410908203125}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? With who? ","words":[{"word":"Hello? ","start":0.67,"end":1.07},{"word":"With ","start":5.680000000000001,"end":6.24},{"word":"who? 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May I speak with Liuba, please?","words":[{"word":"Hello, ","start":7.4829091796875,"end":7.74654541015625},{"word":"am ","start":7.74654541015625,"end":7.8629091796875},{"word":"I ","start":7.8629091796875,"end":7.915636474609375},{"word":"speaking ","start":7.915636474609375,"end":8.222},{"word":"with ","start":8.222,"end":8.3910908203125},{"word":"Liuba?","start":8.3910908203125,"end":8.855636474609375},{"word":"My ","start":8.8797841796875,"end":9.017056884765625},{"word":"name ","start":9.017056884765625,"end":9.165238525390626},{"word":"is ","start":9.165238525390626,"end":9.280693115234374},{"word":"Ellen, ","start":9.280693115234374,"end":9.618875},{"word":"calling ","start":9.618875,"end":9.90342041015625},{"word":"on ","start":9.90342041015625,"end":9.9879658203125},{"word":"behalf ","start":9.9879658203125,"end":10.262511474609376},{"word":"of ","start":10.262511474609376,"end":10.347056884765625},{"word":"the ","start":10.347056884765625,"end":10.441602294921875},{"word":"National ","start":10.441602294921875,"end":10.7479658203125},{"word":"Payroll ","start":10.7479658203125,"end":11.04342041015625},{"word":"Institute, ","start":11.04342041015625,"end":11.560693115234375},{"word":"NPI.","start":11.560693115234375,"end":12.278875},{"word":" May ","start":12.299117431640624,"end":12.44639013671875},{"word":"I ","start":12.44639013671875,"end":12.499117431640625},{"word":"speak ","start":12.499117431640625,"end":12.710026611328125},{"word":"with ","start":12.710026611328125,"end":12.84729931640625},{"word":"Liuba, ","start":12.84729931640625,"end":13.1218447265625},{"word":"please?","start":13.1218447265625,"end":13.59729931640625}],"metadata":{"response_id":1}},{"role":"user","content":"No. She doesn't work here. ","words":[{"word":"No. ","start":13.17,"end":13.649999999999999},{"word":"She ","start":13.649999999999999,"end":13.970001},{"word":"doesn't ","start":13.970001,"end":14.37},{"word":"work ","start":14.37,"end":14.53},{"word":"here. ","start":14.53,"end":14.77}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":15.9399091796875,"end":16.067181884765624},{"word":"understand.","start":16.067181884765624,"end":16.679},{"word":" Do ","start":16.72223486328125,"end":16.838598388671876},{"word":"you ","start":16.838598388671876,"end":16.934052978515624},{"word":"happen ","start":16.934052978515624,"end":17.134052978515626},{"word":"to ","start":17.134052978515626,"end":17.197689453125},{"word":"have ","start":17.197689453125,"end":17.334962158203126},{"word":"their ","start":17.334962158203126,"end":17.504052978515624},{"word":"new ","start":17.504052978515624,"end":17.67223486328125},{"word":"contact ","start":17.67223486328125,"end":18.05223486328125},{"word":"information?","start":18.05223486328125,"end":18.7067802734375}],"metadata":{"response_id":2}},{"role":"user","content":"I do not. ","words":[{"word":"I ","start":19.78,"end":20.1},{"word":"do ","start":20.1,"end":20.34},{"word":"not. ","start":20.34,"end":20.5}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":21.6369091796875,"end":21.858727294921874},{"word":"you ","start":21.858727294921874,"end":21.964181884765626},{"word":"for ","start":21.964181884765626,"end":22.09054541015625},{"word":"your ","start":22.09054541015625,"end":22.217818115234376},{"word":"help, ","start":22.217818115234376,"end":22.29145458984375},{"word":"and ","start":22.29145458984375,"end":22.439636474609376},{"word":"goodbye.","start":22.439636474609376,"end":22.566}],"metadata":{"response_id":3}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Liuba?","words":[{"word":"Hello, ","start":1.0429091796875,"end":1.349272705078125},{"word":"may ","start":1.349272705078125,"end":1.49654541015625},{"word":"I ","start":1.49654541015625,"end":1.560181884765625},{"word":"please ","start":1.560181884765625,"end":1.739272705078125},{"word":"speak ","start":1.739272705078125,"end":1.782},{"word":"with ","start":1.782,"end":1.9610908203125},{"word":"Liuba?","start":1.9610908203125,"end":2.1410908203125}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? 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May I speak with Liuba, please?","words":[{"word":"Hello, ","start":7.4829091796875,"end":7.74654541015625},{"word":"am ","start":7.74654541015625,"end":7.8629091796875},{"word":"I ","start":7.8629091796875,"end":7.915636474609375},{"word":"speaking ","start":7.915636474609375,"end":8.222},{"word":"with ","start":8.222,"end":8.3910908203125},{"word":"Liuba?","start":8.3910908203125,"end":8.855636474609375},{"word":"My ","start":8.8797841796875,"end":9.017056884765625},{"word":"name ","start":9.017056884765625,"end":9.165238525390626},{"word":"is ","start":9.165238525390626,"end":9.280693115234374},{"word":"Ellen, ","start":9.280693115234374,"end":9.618875},{"word":"calling ","start":9.618875,"end":9.90342041015625},{"word":"on ","start":9.90342041015625,"end":9.9879658203125},{"word":"behalf ","start":9.9879658203125,"end":10.262511474609376},{"word":"of ","start":10.262511474609376,"end":10.347056884765625},{"word":"the ","start":10.347056884765625,"end":10.441602294921875},{"word":"National ","start":10.441602294921875,"end":10.7479658203125},{"word":"Payroll ","start":10.7479658203125,"end":11.04342041015625},{"word":"Institute, ","start":11.04342041015625,"end":11.560693115234375},{"word":"NPI.","start":11.560693115234375,"end":12.278875},{"word":" May ","start":12.299117431640624,"end":12.44639013671875},{"word":"I ","start":12.44639013671875,"end":12.499117431640625},{"word":"speak ","start":12.499117431640625,"end":12.710026611328125},{"word":"with ","start":12.710026611328125,"end":12.84729931640625},{"word":"Liuba, ","start":12.84729931640625,"end":13.1218447265625},{"word":"please?","start":13.1218447265625,"end":13.59729931640625}],"metadata":{"response_id":1}},{"role":"user","content":"No. She doesn't work here. ","words":[{"word":"No. ","start":13.17,"end":13.649999999999999},{"word":"She ","start":13.649999999999999,"end":13.970001},{"word":"doesn't ","start":13.970001,"end":14.37},{"word":"work ","start":14.37,"end":14.53},{"word":"here. ","start":14.53,"end":14.77}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":15.9399091796875,"end":16.067181884765624},{"word":"understand.","start":16.067181884765624,"end":16.679},{"word":" Do ","start":16.72223486328125,"end":16.838598388671876},{"word":"you ","start":16.838598388671876,"end":16.934052978515624},{"word":"happen ","start":16.934052978515624,"end":17.134052978515626},{"word":"to ","start":17.134052978515626,"end":17.197689453125},{"word":"have ","start":17.197689453125,"end":17.334962158203126},{"word":"their ","start":17.334962158203126,"end":17.504052978515624},{"word":"new ","start":17.504052978515624,"end":17.67223486328125},{"word":"contact ","start":17.67223486328125,"end":18.05223486328125},{"word":"information?","start":18.05223486328125,"end":18.7067802734375}],"metadata":{"response_id":2}},{"role":"user","content":"I do not. ","words":[{"word":"I ","start":19.78,"end":20.1},{"word":"do ","start":20.1,"end":20.34},{"word":"not. ","start":20.34,"end":20.5}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":21.6369091796875,"end":21.858727294921874},{"word":"you ","start":21.858727294921874,"end":21.964181884765626},{"word":"for ","start":21.964181884765626,"end":22.09054541015625},{"word":"your ","start":22.09054541015625,"end":22.217818115234376},{"word":"help, ","start":22.217818115234376,"end":22.29145458984375},{"word":"and ","start":22.29145458984375,"end":22.439636474609376},{"word":"goodbye.","start":22.439636474609376,"end":22.566}],"metadata":{"response_id":3}},{"role":"tool_call_invocation","tool_call_id":"e95a6a1bc22e2ab2","name":"end_call","arguments":"{\"execution_message\":\"Thank you for your help, and goodbye.\"}","time_sec":23.208,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/d8dafe246a630937eae198e5732685123665f676bb4e7d7aa7bd9d5cee68ff82/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/d8dafe246a630937eae198e5732685123665f676bb4e7d7aa7bd9d5cee68ff82/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d8dafe246a630937eae198e5732685123665f676bb4e7d7aa7bd9d5cee68ff82/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d8dafe246a630937eae198e5732685123665f676bb4e7d7aa7bd9d5cee68ff82/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":655,"p90":765.1,"p95":774.55,"p99":782.11,"min":536,"max":784,"num":4,"sum":2630,"values":[784,536,721,589]},"e2e":{"p50":1116,"p90":1142.4,"p95":1145.7,"p99":1148.34,"min":981.999755859375,"max":1149,"num":3,"sum":3246.999755859375,"values":[981.999755859375,1149,1116]},"tts":{"p50":210.5,"p90":257.3,"p95":261.65,"p99":265.13,"min":159,"max":266,"num":4,"sum":846,"values":[237,266,159,184]},"knowledge_base":{"p50":93,"p90":120.2,"p95":120.6,"p99":120.92,"min":50,"max":121,"num":5,"sum":464,"values":[50,81,93,121,119]},"asr":{"p50":21.3125,"p90":1611.4377600000028,"p95":2009.5002200000013,"p99":2016.5498840000007,"min":0,"max":2018.3123000000005,"num":13,"sum":4192.563900000001,"values":[21.3125,21.312600000000202,2018.3123000000005,42.6252999999997,0.00029999999969732016,0.0005999999993946403,0,0.00029999999969732016,21.375600000001214,0,2003.625500000002,42.686799999999494,21.31209999999919]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.2},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":1.6},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":2.7},{"product":"llm_token_surcharge","cost":4.6000000000000005},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.2}],"total_duration_seconds":24,"total_duration_unit_price":0.4708333,"combined_cost":11.3},"call_analysis":{"call_summary":"Agent called asking for Liuba; respondent said Liuba does not work there and had no updated contact information. Call ended after brief exchange.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"08","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 13 - Contact answered: Liuba not at this number; no new contact info provided.","Other-member-benefit":"","call_summary_title":"Reached wrong number — Liuba no longer at contact","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"60%. Official opening delivered but identity confirmation/gate handling occurred; outcome assigned. (-40% for short call and no successful task).","Official Opening Gate Accuracy":"100%. Opening spoken after identity confirmation attempt and not to a gatekeeper. (Agent asked \"Am I speaking with Liuba?\" then delivered official opening.)","Survey Order Integrity Score":"100%. 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Mandatory Phrase Detection: 0% because required survey/closing phrases were not used in this brief call.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2024-02-03","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9047,9732,9100,9974],"average":9463.25,"num_requests":4},"tool_calls":[{"tool_call_id":"e95a6a1bc22e2ab2","name":"end_call","type":"end_call","start_time_sec":23.208}],"from_number":"+14375242727","to_number":"+13062711512","direction":"outbound"},"event_timestamp":1778691049780} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 10825 CALL ID: call_c3f95f6e89a4081e595b103c28e EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2024-10-03T16:06:57-05:00","email":"liubachicu@gmail.com","phone":"3062711512","firstName":"Liuba","lastName":"Chicu-Gritco","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"bdec7e00f83d41e5d238bbec875fc6e5","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:50:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:57","updated_utc_timestamp":"2026-05-13 11:50:50","created_timestamp":"2024-10-03 16:06:57","updated_timestamp":"2026-05-13 11:50:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2024-11-28 00:25:29","best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10825\/automationEntryCounts"},"id":"10825","organization":null}],"fieldValue":{"contact":"10825","field":"310","value":"Agent called asking for Liuba; respondent said Liuba does not work there and had no updated contact information. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:50:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e7a83b73daabace6ddece37f00b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Wenjie","last_name":"Xue","full_name":"Wenjie Xue","contact_id":"48469","email":"sandyxue81@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2026-03-03","corp_cancel_date":"","paid_thru":"2025-12-31","company_paid_thru":"","the_withdrawal_date":"2026-03-03","the_withdrawal_duration":"2 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","words":[{"word":"Your ","start":2.1819998,"end":2.582},{"word":"call ","start":2.582,"end":2.8219999999999996},{"word":"has ","start":2.8219999999999996,"end":3.062},{"word":"been ","start":3.062,"end":3.2219998},{"word":"forwarded ","start":3.2219998,"end":3.542},{"word":"to ","start":3.542,"end":3.7019998},{"word":"a ","start":3.7019998,"end":3.8619999999999997},{"word":"voice ","start":3.8619999999999997,"end":4.102},{"word":"mail ","start":4.102,"end":4.341999700000001},{"word":"service. 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","words":[{"word":"Your ","start":2.1819998,"end":2.582},{"word":"call ","start":2.582,"end":2.8219999999999996},{"word":"has ","start":2.8219999999999996,"end":3.062},{"word":"been ","start":3.062,"end":3.2219998},{"word":"forwarded ","start":3.2219998,"end":3.542},{"word":"to ","start":3.542,"end":3.7019998},{"word":"a ","start":3.7019998,"end":3.8619999999999997},{"word":"voice ","start":3.8619999999999997,"end":4.102},{"word":"mail ","start":4.102,"end":4.341999700000001},{"word":"service. 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-03-04T14:18:03-06:00","email":"sandyxue81@hotmail.com","phone":"2048073086","firstName":"Wenjie","lastName":"Xue","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"439f601d91eef4c623d617e52854c983","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:50:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-04 14:18:03","updated_utc_timestamp":"2026-05-13 11:50:58","created_timestamp":"2026-03-04 14:18:03","updated_timestamp":"2026-05-13 11:50:58","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-03-04T14:18:03-06:00","email":"sandyxue81@hotmail.com","phone":"2048073086","firstName":"Wenjie","lastName":"Xue","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"439f601d91eef4c623d617e52854c983","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:50:58-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-04 14:18:03","updated_utc_timestamp":"2026-05-13 11:50:58","created_timestamp":"2026-03-04 14:18:03","updated_timestamp":"2026-05-13 11:50:58","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:51:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dba2623eaba58248918af00af9f","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Taylor","last_name":"Audet","full_name":"Taylor Audet","contact_id":"39486","email":"taylor.richter@titanenviro.ca","orgname":"Titan Environmental Containment Ltd.","member_type":"PRO","bloc_notes_ac":"June 25 2025 Taylor has not worked there for a year","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2024-10-02","corp_cancel_date":"","paid_thru":"2024-07-31","company_paid_thru":"","the_withdrawal_date":"2024-10-02","the_withdrawal_duration":"1 year and 7 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:51:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_eea05d255dc55f89cc84650edd2","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Teresa","last_name":"Berry","full_name":"Teresa Berry","contact_id":"40601","email":"teresa.berry@pds.usask.ca","orgname":"Prairie Diagnostic Services Inc","member_type":"PRO","bloc_notes_ac":"July 8 2025 not reachable","number_of_passed_courses":"4","extension":"","province":"SK","toronto_current_time":"2026-05-13T12:49:06-04:00","called_by":"","cancel_date":"2025-05-02","corp_cancel_date":"","paid_thru":"2025-02-28","company_paid_thru":"","the_withdrawal_date":"2025-05-02","the_withdrawal_duration":"1 year"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_eea05d255dc55f89cc84650edd2","X-RetellAI-SipTraceId":"call_eea05d255dc55f89cc84650edd2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778691085829,"end_timestamp":1778691089073,"duration_ms":3244,"transcript":"User: Blessings you is not available. \n","transcript_object":[{"role":"user","content":"Blessings you is not available. 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No interaction with a human occurred and no actions were taken.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 13 - voicemail reached","Other-member-benefit":"","call_summary_title":"Voicemail reached","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a human and no survey or actions completed.","Official Opening Gate Accuracy":"0% . No opening attempted; call reached voicemail before identity confirmation.","Survey Order Integrity Score":"0% . No survey questions asked.","Skip Logic Accuracy":"0% . No branching occurred due to voicemail.","Verbatim Survey Compliance":"0% . No survey phrases present to evaluate.","Mandatory Phrase Detection":"0% . Required phrases not present as call went to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate set to 0% because the call ended in voicemail with no valid finish. Official Opening Gate Accuracy 0% because opening was not delivered after identity confirmation. Survey Order Integrity Score 0% since no questions were asked. Skip Logic Accuracy 0% as no branching occurred. Verbatim Survey Compliance 0% due to absence of survey. Mandatory Phrase Detection 0% because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2025-05-02","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9071],"average":9071,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+13069667234","direction":"outbound"},"event_timestamp":1778691094575} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 40601 CALL ID: call_eea05d255dc55f89cc84650edd2 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-07T16:28:34-05:00","email":"teresa.berry@pds.usask.ca","phone":"3069667234","firstName":"Teresa","lastName":"Berry","orgid":"22905","orgname":"Prairie Diagnostic Services Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5a25b5243bbb586511cc4428d93fe46d","socialdata_lastcheck":null,"email_local":"","email_domain":"pds.usask.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:51:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-07 16:28:34","updated_utc_timestamp":"2026-05-13 11:51:35","created_timestamp":"2025-05-07 16:28:34","updated_timestamp":"2026-05-13 11:51:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/40601\/automationEntryCounts"},"id":"40601","organization":"22905"}],"fieldValue":{"contact":"40601","field":"310","value":"Call reached voicemail; brief recorded message stating the contact is not available. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:51:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ad596808993895f81a597e597d0","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Tanis","last_name":"Varey","full_name":"Tanis Varey","contact_id":"9647","email":"t.june.m@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"13 March 2025 No answer\r\n20 March 2025 VM\r\n01 April 2025 VM\r\n08 April 2025 Too expensive for her","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2024-04-02","corp_cancel_date":"","paid_thru":"2024-01-31","company_paid_thru":"","the_withdrawal_date":"2024-04-02","the_withdrawal_duration":"2 years and 1 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","start":3.524,"end":4.004},{"word":"You've ","start":4.004,"end":4.244},{"word":"reached ","start":4.244,"end":4.404},{"word":"the ","start":4.404,"end":4.564},{"word":"voice ","start":4.564,"end":4.8039997},{"word":"mail ","start":4.8039997,"end":5.044},{"word":"of ","start":5.044,"end":5.204},{"word":"Tannis ","start":5.204,"end":5.764},{"word":"Berry. 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Skip Logic Accuracy: 0% because no branching. Verbatim Survey Compliance: 0% because none of the scripted phrases were used. 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2024-10-03T16:06:19-05:00","email":"t.june.m@gmail.com","phone":"2048813001","firstName":"Tanis","lastName":"Varey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"4a681f09705a30e2cf65667526e0e8ad","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:51:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:19","updated_utc_timestamp":"2026-05-13 11:51:42","created_timestamp":"2024-10-03 16:06:19","updated_timestamp":"2026-05-13 11:51:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2024-10-03T16:06:19-05:00","email":"t.june.m@gmail.com","phone":"2048813001","firstName":"Tanis","lastName":"Varey","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"4a681f09705a30e2cf65667526e0e8ad","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:51:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:19","updated_utc_timestamp":"2026-05-13 11:51:43","created_timestamp":"2024-10-03 16:06:19","updated_timestamp":"2026-05-13 11:51:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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","words":[{"word":"What? ","start":30.923,"end":32.443000000000005}]},{"role":"agent","content":"No problem—let me clarify. I’m calling from the National Payroll Institute about your lapsed Professional membership. I’d like to ask a few questions about your membership experience, if that’s OK. 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","words":[{"word":"I ","start":57.843,"end":58.083000000000006},{"word":"have ","start":58.083000000000006,"end":58.323},{"word":"no ","start":58.323,"end":58.723000000000006},{"word":"clue ","start":58.723000000000006,"end":59.203},{"word":"who ","start":59.203,"end":59.523},{"word":"you ","start":59.523,"end":59.763002},{"word":"are. ","start":59.763002,"end":60.003}]},{"role":"agent","content":"Thank you for letting me know.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, also known as NPI. 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","words":[{"word":"What? ","start":30.923,"end":32.443000000000005}]},{"role":"agent","content":"No problem—let me clarify. I’m calling from the National Payroll Institute about your lapsed Professional membership. I’d like to ask a few questions about your membership experience, if that’s OK. 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2024-10-03T16:06:20-05:00","email":"mracicot87@hotmail.ca","phone":"2046977215","firstName":"Michelle","lastName":"Racicot","orgid":"3236","orgname":"Winnipeg Free Press","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"ba25515ab273b1f808457d6516769a12","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.ca","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:51:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:06:20","updated_utc_timestamp":"2026-05-13 11:51:44","created_timestamp":"2024-10-03 16:06:20","updated_timestamp":"2026-05-13 11:51:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:52:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4ac3a8b158be95b2c991f03e86b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Marg","last_name":"Epp","full_name":"Marg Epp","contact_id":"39859","email":"mepp@facilitations.ca","orgname":"Inspired Facilitation Inc.","member_type":"PRO","bloc_notes_ac":"July 2 2025 Survey completed She is no longer in payroll\r\n\r\nOne suggestions was the heavy level of Quebec courses could that be oppositional for the members that are not dealing with Quebec 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:52:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_77b4045ba7da93f47ccc97a6aa5","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Anna","last_name":"Sanocki","full_name":"Anna Sanocki","contact_id":"38504","email":"sanockimaria@gmail.com","orgname":"David Aplin","member_type":"PRO","bloc_notes_ac":"June 17 2025 vm\r\nLN / 01 October 2025 VM","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:06-04:00","called_by":"","cancel_date":"2025-01-07","corp_cancel_date":"","paid_thru":"2026-10-31","company_paid_thru":"","the_withdrawal_date":"2025-01-07","the_withdrawal_duration":"1 year and 4 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FIELD 349 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:28-05:00","email":"sanockimaria@gmail.com","phone":"2042014011","firstName":"Anna","lastName":"Sanocki","orgid":"14745","orgname":"David Aplin","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f258da45d254a4550b475741007315c0","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:52:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:28","updated_utc_timestamp":"2026-05-13 11:52:44","created_timestamp":"2025-05-05 11:45:28","updated_timestamp":"2026-05-13 11:52:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:52:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7fbd0095f974426e088bec3a654","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Qimei","last_name":"Guan","full_name":"Qimei Guan","contact_id":"44254","email":"qimeiguan@gmail.com","orgname":"Genvion Corporation","member_type":"PRO","bloc_notes_ac":"LN Nov 12 2025 vm","number_of_passed_courses":"4","extension":"145","province":"MB","toronto_current_time":"2026-05-13T12:49:07-04:00","called_by":"","cancel_date":"2025-11-04","corp_cancel_date":"","paid_thru":"2025-08-31","company_paid_thru":"","the_withdrawal_date":"2025-11-04","the_withdrawal_duration":"6 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call attempted; only an automated digit press occurred and no conversation took place. 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No survey questions asked.","Skip Logic Accuracy":"0% . No branching executed.","Verbatim Survey Compliance":"0% . No survey wording used.","Mandatory Phrase Detection":"No . Required phrases not present.","Debug Analytical Variables":"Call Flow Completion Rate low because call contained only an automated digit press and ended without conversation; Official Opening Gate Accuracy zero since no identity confirmation/opening; Survey Order Integrity zero because no questions asked; Skip Logic Accuracy zero due to no branching; Verbatim Survey Compliance zero as no survey wording; Mandatory Phrase Detection No as none of required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2025-11-04","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9026,9013],"average":9019.5,"num_requests":2},"tool_calls":[{"tool_call_id":"dfb1b9bd5ae55de7","name":"press_digit","type":"press_digit","start_time_sec":4.169,"latency_ms":0,"success":true}],"from_number":"+14375242727","to_number":"+12046632866","direction":"outbound"},"event_timestamp":1778691173063} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 44254 CALL ID: call_7fbd0095f974426e088bec3a654 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-11-04T10:07:28-06:00","email":"qimeiguan@gmail.com","phone":"2046632866","firstName":"Qimei","lastName":"Guan","orgid":"25714","orgname":"Genvion Corporation","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1ef2598d33706126459c82dde79258bb","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:52:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 10:07:28","updated_utc_timestamp":"2026-05-13 11:52:53","created_timestamp":"2025-11-04 10:07:28","updated_timestamp":"2026-05-13 11:52:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44254\/automationEntryCounts"},"id":"44254","organization":"25714"}],"fieldValue":{"contact":"44254","field":"310","value":"Outbound call attempted; only an automated digit press occurred and no conversation took place. 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-11-04T10:07:28-06:00","email":"qimeiguan@gmail.com","phone":"2046632866","firstName":"Qimei","lastName":"Guan","orgid":"25714","orgname":"Genvion Corporation","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1ef2598d33706126459c82dde79258bb","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:52:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 10:07:28","updated_utc_timestamp":"2026-05-13 11:52:54","created_timestamp":"2025-11-04 10:07:28","updated_timestamp":"2026-05-13 11:52:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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I’ll record your answer as “Staying current with payroll legislation.”\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":37.091818115234375,"end":37.4190908203125},{"word":"you.","start":37.4190908203125,"end":37.82},{"word":" I’ll ","start":37.86598486328125,"end":38.06689404296875},{"word":"record ","start":38.06689404296875,"end":38.362348388671876},{"word":"your ","start":38.362348388671876,"end":38.49962109375},{"word":"answer ","start":38.49962109375,"end":38.80598486328125},{"word":"as ","start":38.80598486328125,"end":39.02780297851562},{"word":"“Staying ","start":39.02780297851562,"end":39.37598486328125},{"word":"current ","start":39.37598486328125,"end":39.62871215820312},{"word":"with ","start":39.62871215820312,"end":39.76598486328125},{"word":"payroll ","start":39.76598486328125,"end":40.10416674804687},{"word":"legislation.”","start":40.10416674804687,"end":40.9905302734375},{"word":"\n\nNow, ","start":41.00882568359375,"end":41.20882568359375},{"word":"on ","start":41.20882568359375,"end":41.34609838867188},{"word":"a ","start":41.34609838867188,"end":41.41973486328125},{"word":"scale ","start":41.41973486328125,"end":41.6842802734375},{"word":"of ","start":41.6842802734375,"end":41.77882568359375},{"word":"1 ","start":41.77882568359375,"end":41.91609838867188},{"word":"to ","start":41.91609838867188,"end":42.011552978515624},{"word":"5, ","start":42.011552978515624,"end":42.22246215820312},{"word":"with ","start":42.22246215820312,"end":42.38064404296875},{"word":"5 ","start":42.38064404296875,"end":42.72882568359375},{"word":"being ","start":42.72882568359375,"end":42.95064404296875},{"word":"very ","start":42.95064404296875,"end":43.16155297851562},{"word":"satisfied ","start":43.16155297851562,"end":43.65791674804687},{"word":"and ","start":43.65791674804687,"end":43.7842802734375},{"word":"1 ","start":43.7842802734375,"end":43.95337109375},{"word":"being ","start":43.95337109375,"end":44.26973486328125},{"word":"very ","start":44.26973486328125,"end":44.51246215820313},{"word":"dissatisfied, ","start":44.51246215820313,"end":44.62882568359375},{"word":"how ","start":44.62882568359375,"end":45.737007568359374},{"word":"would ","start":45.737007568359374,"end":45.895189453125},{"word":"you ","start":45.895189453125,"end":46.095189453125},{"word":"rate ","start":46.095189453125,"end":46.24337109375},{"word":"your ","start":46.24337109375,"end":46.422462158203125},{"word":"overall ","start":46.422462158203125,"end":46.581552978515624},{"word":"satisfaction ","start":46.581552978515624,"end":46.98246215820313},{"word":"with ","start":46.98246215820313,"end":47.562462158203125},{"word":"your ","start":47.562462158203125,"end":47.68973486328125},{"word":"NPI ","start":47.68973486328125,"end":47.857916748046875},{"word":"membership ","start":47.857916748046875,"end":48.24882568359375},{"word":"experience?","start":48.24882568359375,"end":48.63973486328125}],"metadata":{"response_id":3}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Steven?","words":[{"word":"Hello, ","start":1.1349091796875,"end":1.567636474609375},{"word":"may ","start":1.567636474609375,"end":1.736727294921875},{"word":"I ","start":1.736727294921875,"end":1.800363525390625},{"word":"please ","start":1.800363525390625,"end":2.000363525390625},{"word":"speak ","start":2.000363525390625,"end":2.0430908203125},{"word":"with ","start":2.0430908203125,"end":2.212181884765625},{"word":"Steven?","start":2.212181884765625,"end":2.34945458984375}],"metadata":{"response_id":0}},{"role":"user","content":"Yeah. It's me. ","words":[{"word":"Yeah. ","start":4.1109997,"end":4.511},{"word":"It's ","start":4.511,"end":4.6709996},{"word":"me. ","start":4.6709996,"end":4.8309999999999995}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hi.","start":5.670727294921875,"end":6.1670908203125},{"word":"My ","start":6.19357568359375,"end":6.330848388671875},{"word":"name ","start":6.330848388671875,"end":6.4790302734375},{"word":"is ","start":6.4790302734375,"end":6.60539404296875},{"word":"Ellen, ","start":6.60539404296875,"end":6.900848388671875},{"word":"and ","start":6.900848388671875,"end":7.03812109375},{"word":"I’m ","start":7.03812109375,"end":7.196302978515625},{"word":"calling ","start":7.196302978515625,"end":7.470848388671875},{"word":"on ","start":7.470848388671875,"end":7.55539404296875},{"word":"behalf ","start":7.55539404296875,"end":7.829939453125},{"word":"of ","start":7.829939453125,"end":7.92448486328125},{"word":"the ","start":7.92448486328125,"end":8.019939453125},{"word":"National ","start":8.019939453125,"end":8.357212158203126},{"word":"Payroll ","start":8.357212158203126,"end":8.74812109375},{"word":"Institute, ","start":8.74812109375,"end":9.32812109375},{"word":"NPI. 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","words":[{"word":"Sure. ","start":18.831001,"end":19.151001}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying ","words":[{"word":"Perfect, ","start":20.8179091796875,"end":21.293363525390625},{"word":"now ","start":21.293363525390625,"end":21.440636474609374},{"word":"let’s ","start":21.440636474609374,"end":21.630636474609375},{"word":"begin ","start":21.630636474609375,"end":21.7260908203125},{"word":"with ","start":21.7260908203125,"end":21.884272705078125},{"word":"the ","start":21.884272705078125,"end":22.03245458984375},{"word":"first ","start":22.03245458984375,"end":22.127},{"word":"question. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:53:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9d5f175f7e62b2cf9374efe6d71","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Wendi","last_name":"LeBrun","full_name":"Wendi LeBrun","contact_id":"46993","email":"wendi.lebrun@igr.ca","orgname":"Indigenous Gaming Regulators Inc.","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"1","extension":"","province":"SK","toronto_current_time":"2026-05-13T12:49:06-04:00","called_by":"","cancel_date":"2026-01-06","corp_cancel_date":"","paid_thru":"2025-10-31","company_paid_thru":"","the_withdrawal_date":"2026-01-06","the_withdrawal_duration":"4 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","words":[{"word":"Who ","start":19.931,"end":20.171},{"word":"is ","start":20.171,"end":20.331},{"word":"calling? ","start":20.331,"end":20.571}]},{"role":"agent","content":"My name is Ellen, calling on behalf of the National Payroll Institute, NPI. 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","words":[{"word":"Just ","start":28.091,"end":28.411001000000002},{"word":"wait. ","start":28.411001000000002,"end":28.731001}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":32.228818115234375,"end":32.5560908203125},{"word":"you. ","start":32.5560908203125,"end":32.914272705078126},{"word":"I’ll ","start":32.96881811523438,"end":33.18063647460937},{"word":"hold.","start":33.18063647460937,"end":33.560636474609375}],"metadata":{"response_id":6}},{"role":"agent","content":"Just checking in—am I still connected? Is Wendi available to speak?","words":[{"word":"Just ","start":45.6899091796875,"end":45.8699091796875},{"word":"checking ","start":45.8699091796875,"end":46.165363525390624},{"word":"in—am ","start":46.165363525390624,"end":46.51354541015625},{"word":"I ","start":46.51354541015625,"end":46.57718188476562},{"word":"still ","start":46.57718188476562,"end":46.74536352539062},{"word":"connected? 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If you know your party's extension, please dial it now. Otherwise, please hold, and I will connect you to one of our representatives. ","words":[{"word":"for ","start":2.1,"end":2.34},{"word":"calling ","start":2.34,"end":2.58},{"word":"POS ","start":2.58,"end":3.3},{"word":"Systems. ","start":3.3,"end":3.78},{"word":"If ","start":4.59,"end":4.909999999999999},{"word":"you ","start":4.909999999999999,"end":4.989999999999999},{"word":"know ","start":4.989999999999999,"end":5.1499999999999995},{"word":"your ","start":5.1499999999999995,"end":5.31},{"word":"party's ","start":5.31,"end":5.789999999999999},{"word":"extension, ","start":5.789999999999999,"end":6.4300003},{"word":"please ","start":6.51,"end":6.829999999999999},{"word":"dial ","start":6.829999999999999,"end":7.1499999999999995},{"word":"it ","start":7.1499999999999995,"end":7.31},{"word":"now. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 12:54:02 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_485301aaa67df9db53f936e91b4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Megan","last_name":"Tran","full_name":"Megan Tran","contact_id":"31053","email":"megan.tran@agrowth.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Apr 17 2025 interview completed ( she thought it is already renewed so she is willing to renew her membership)","number_of_passed_courses":"","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2025-02-19","corp_cancel_date":"","paid_thru":"","company_paid_thru":"","the_withdrawal_date":"2025-02-19","the_withdrawal_duration":"1 year and 2 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Speaking. \nAgent: Hi.\nUser: Hello? \nAgent: My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: K. Yeah. \nAgent: Thank you, Megan. Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?\nUser: Oh, the first one. \nAgent: Thank you. Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Good. Zero five. \nAgent: Thank you for your feedback. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: Forty five to sixty. \nAgent: Thank you. We’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: No. \nAgent: Thank you for letting me know. Could you tell me the main reason you decided not to renew your membership? Is it because: \n\n1. You are no longer working in payroll. \n2. You didn’t use the membership enough, or payroll wasn’t complex for you. \n3. You’re temporarily out of a payroll job. \n4. You felt the benefits were useful, but the fee wasn’t worth it. \n\nIf you have another reason, you can tell me what it is. Which of these best \nUser: Two. \nAgent: describes your situation?\nUser: Two. \nAgent: Thank you for sharing that. I understand. Most people find the membership not beneficial because they are not aware of all the services that we offer. One inquiry to our Payroll InfoLine can resolve a complex payroll issue for you. Receiving constant updates regarding changes in payroll legislation saves you time to stay current. 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Zero five. ","words":[{"word":"Good. ","start":61.094,"end":61.493997},{"word":"Zero ","start":62.474000000000004,"end":62.794000000000004},{"word":"five. ","start":62.794000000000004,"end":63.194}]},{"role":"agent","content":"Thank you for your feedback. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":65.0329091796875,"end":65.28654541015625},{"word":"you ","start":65.28654541015625,"end":65.42381811523437},{"word":"for ","start":65.42381811523437,"end":65.6029091796875},{"word":"your ","start":65.6029091796875,"end":65.7510908203125},{"word":"feedback. 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As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. 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","start":5.9839996,"end":6.224}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"My ","start":5.912193115234375,"end":6.028556884765625},{"word":"name ","start":6.028556884765625,"end":6.15492041015625},{"word":"is ","start":6.15492041015625,"end":6.2712841796875},{"word":"Ellen, ","start":6.2712841796875,"end":6.54582958984375},{"word":"and ","start":6.54582958984375,"end":6.672193115234375},{"word":"I’m ","start":6.672193115234375,"end":6.8094658203125},{"word":"calling ","start":6.8094658203125,"end":7.09492041015625},{"word":"on ","start":7.09492041015625,"end":7.1894658203125},{"word":"behalf ","start":7.1894658203125,"end":7.47492041015625},{"word":"of ","start":7.47492041015625,"end":7.537647705078125},{"word":"the ","start":7.537647705078125,"end":7.633102294921875},{"word":"National ","start":7.633102294921875,"end":7.960375},{"word":"Payroll ","start":7.960375,"end":8.297647705078125},{"word":"Institute, ","start":8.297647705078125,"end":8.846738525390625},{"word":"NPI. 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Yeah. ","words":[{"word":"K. ","start":18.463999,"end":19.184},{"word":"Yeah. ","start":19.424,"end":19.744}]},{"role":"agent","content":"Thank you, Megan. Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-03-06T16:47:51-06:00","email":"megan.tran@agrowth.com","phone":"2046970492","firstName":"Megan","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"f6443948836b8bd92f87442b66b5d6fb","socialdata_lastcheck":null,"email_local":"","email_domain":"agrowth.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:54:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-06 16:47:51","updated_utc_timestamp":"2026-05-13 11:54:04","created_timestamp":"2025-03-06 16:47:51","updated_timestamp":"2026-05-13 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-03-06T16:47:51-06:00","email":"megan.tran@agrowth.com","phone":"2046970492","firstName":"Megan","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"f6443948836b8bd92f87442b66b5d6fb","socialdata_lastcheck":null,"email_local":"","email_domain":"agrowth.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:54:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-06 16:47:51","updated_utc_timestamp":"2026-05-13 11:54:04","created_timestamp":"2025-03-06 16:47:51","updated_timestamp":"2026-05-13 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FIELD 338 → HTTP 201 {"contacts":[{"cdate":"2025-03-06T16:47:51-06:00","email":"megan.tran@agrowth.com","phone":"2046970492","firstName":"Megan","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":null,"hash":"f6443948836b8bd92f87442b66b5d6fb","socialdata_lastcheck":null,"email_local":"","email_domain":"agrowth.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T11:54:06-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-06 16:47:51","updated_utc_timestamp":"2026-05-13 11:54:06","created_timestamp":"2025-03-06 16:47:51","updated_timestamp":"2026-05-13 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 13:02:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2e9a977916c9947c69ff014b0fa","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Vanessa","last_name":"Lobo-Muloin","full_name":"Vanessa Lobo-Muloin","contact_id":"10910","email":"lobomuloin@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"18 March 2025 Number not ins service\r\n27 March 2025 No one by that name works there\r\n23 April 2025 Wrong number\n2026-05-13 invalid phone destination, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 13:02:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bb2671719a092b3fb9858d1512d","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Teresa","last_name":"Berry","full_name":"Teresa Berry","contact_id":"40601","email":"teresa.berry@pds.usask.ca","orgname":"Prairie Diagnostic Services Inc","member_type":"PRO","bloc_notes_ac":"July 8 2025 not reachable\n2026 May 13 - voicemail reached","number_of_passed_courses":"4","extension":"","province":"SK","toronto_current_time":"2026-05-13T12:49:06-04:00","called_by":"","cancel_date":"2025-05-02","corp_cancel_date":"","paid_thru":"2025-02-28","company_paid_thru":"","the_withdrawal_date":"2025-05-02","the_withdrawal_duration":"1 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You have reached the Barrie residence. \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.0019091796875,"end":1.297363525390625},{"word":"may ","start":1.297363525390625,"end":1.434636474609375},{"word":"I ","start":1.434636474609375,"end":1.508272705078125}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You have reached the Barrie residence. ","words":[{"word":"Hello. ","start":0.82299995,"end":1.303},{"word":"You ","start":1.303,"end":1.4629999},{"word":"have ","start":1.4629999,"end":1.6229999},{"word":"reached ","start":1.6229999,"end":1.8629999},{"word":"the ","start":1.8629999,"end":2.023},{"word":"Barrie ","start":2.023,"end":2.343},{"word":"residence. 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Reason: call went to voicemail before any script phrases were delivered.","Debug Analytical Variables":"Call Flow Completion Rate: Started at 100%, minus 20% for official opening not delivered, minus 25% for five unanswered survey questions = 55%; then no valid outcome assigned and closing not spoken so final recorded as 40% to reflect lack of completion. Official Opening Gate Accuracy: 0% because opening was not spoken after identity confirmation and call went to voicemail. Survey Order Integrity Score: 0% because no survey questions were asked. Skip Logic Accuracy: 0% because no interaction occurred to trigger skip logic. Verbatim Survey Compliance: 0% as no verbatim questions were asked. Mandatory Phrase Detection: 0% because mandatory phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2025-05-02","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9071],"average":9071,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+13064771497","direction":"outbound"},"event_timestamp":1778691763486} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 40601 CALL ID: call_bb2671719a092b3fb9858d1512d EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-07T16:28:34-05:00","email":"teresa.berry@pds.usask.ca","phone":"3069667234","firstName":"Teresa","lastName":"Berry","orgid":"22905","orgname":"Prairie Diagnostic Services 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call reached a Barrie residence voicemail; no conversation with the contact occurred.","cdate":"2026-05-13T11:51:35-05:00","udate":"2026-05-13T12:02:43-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174978\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1174978\/field"},"owner":"40601","id":"1174978"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-05-07T16:28:34-05:00","email":"teresa.berry@pds.usask.ca","phone":"3069667234","firstName":"Teresa","lastName":"Berry","orgid":"22905","orgname":"Prairie Diagnostic Services 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-07T16:28:34-05:00","email":"teresa.berry@pds.usask.ca","phone":"3069667234","firstName":"Teresa","lastName":"Berry","orgid":"22905","orgname":"Prairie Diagnostic Services Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5a25b5243bbb586511cc4428d93fe46d","socialdata_lastcheck":null,"email_local":"","email_domain":"pds.usask.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T12:02:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-07 16:28:34","updated_utc_timestamp":"2026-05-13 12:02:44","created_timestamp":"2025-05-07 16:28:34","updated_timestamp":"2026-05-13 12:02:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-07T16:28:34-05:00","email":"teresa.berry@pds.usask.ca","phone":"3069667234","firstName":"Teresa","lastName":"Berry","orgid":"22905","orgname":"Prairie Diagnostic Services Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5a25b5243bbb586511cc4428d93fe46d","socialdata_lastcheck":null,"email_local":"","email_domain":"pds.usask.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T12:02:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-07 16:28:34","updated_utc_timestamp":"2026-05-13 12:02:45","created_timestamp":"2025-05-07 16:28:34","updated_timestamp":"2026-05-13 12:02:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 13:02:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d9e9d8457323befbaf7bb6497b6","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Taylor","last_name":"Audet","full_name":"Taylor Audet","contact_id":"39486","email":"taylor.richter@titanenviro.ca","orgname":"Titan Environmental Containment Ltd.","member_type":"PRO","bloc_notes_ac":"June 25 2025 Taylor has not worked there for a year\n2026 May 13 - Reached Taylor in accounts payable briefly; no renewal 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 13:02:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_95320a56afe6b6f729866fcd684","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Lorraine","last_name":"Renard","full_name":"Lorraine Renard","contact_id":"10865","email":"llmrenard@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"Mar 17 2025 vm\r\nMar 27 2025 vm\r\nApril 7 2025 Refus with explanation.She said that the last couple of jobs she had in payroll did not care if she had membership.\n2026 May 13 - reached voicemail; asked to leave a 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 13:02:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2ae2120c6f9c7734278a415f70a","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Richard","last_name":"Willson","full_name":"Richard Willson","contact_id":"39733","email":"rwillson00@gmail.com","orgname":"Pine Creek School Division","member_type":"PRO","bloc_notes_ac":"June 30 2025 vm\r\nLN / 01 October 2025 VM\n2026 May 13 - voicemail reached, no contact answer","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2024-06-04","corp_cancel_date":"","paid_thru":"2024-03-31","company_paid_thru":"","the_withdrawal_date":"2024-06-04","the_withdrawal_duration":"1 year and 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 13:02:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d04f09cb50fa3667e3acdf09540","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Pamela","last_name":"Steele","full_name":"Pamela Steele","contact_id":"38595","email":"psteele@barobinson.com","orgname":"B.A. Robinson Co Ltd","member_type":"PRO","bloc_notes_ac":"June 18 2025 vm\r\nSept 4 2025 vm\n2026 May 13 - reached voicemail; no message left","number_of_passed_courses":"1","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2024-10-02","corp_cancel_date":"","paid_thru":"2024-07-31","company_paid_thru":"","the_withdrawal_date":"2024-10-02","the_withdrawal_duration":"1 year and 7 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I will try to call back another time. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":0.9239091796875,"end":1.209363525390625},{"word":"may ","start":1.209363525390625,"end":1.346636474609375},{"word":"I ","start":1.346636474609375,"end":1.399363525390625}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":1.5810000999999998,"end":1.9009999999999998}]},{"role":"agent","content":"please speak with Pamela?","words":[{"word":"please ","start":1.399363525390625,"end":1.589363525390625},{"word":"speak ","start":1.589363525390625,"end":1.620272705078125},{"word":"with ","start":1.620272705078125,"end":1.77845458984375},{"word":"Pamela?","start":1.77845458984375,"end":1.915727294921875}],"metadata":{"response_id":0}},{"role":"user","content":"If not, can I take a message? 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Goodbye.","words":[{"word":"Thank ","start":5.9369091796875,"end":6.158727294921875},{"word":"you ","start":6.158727294921875,"end":6.254181884765625},{"word":"for ","start":6.254181884765625,"end":6.39054541015625},{"word":"offering, ","start":6.39054541015625,"end":6.717818115234375},{"word":"but ","start":6.717818115234375,"end":6.823272705078125},{"word":"no ","start":6.823272705078125,"end":6.98145458984375},{"word":"message ","start":6.98145458984375,"end":7.108727294921875},{"word":"is ","start":7.108727294921875,"end":7.4569091796875},{"word":"needed. 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Verbatim Survey Compliance: zero due to no survey. 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:45:34-05:00","email":"psteele@barobinson.com","phone":"2047890043","firstName":"Pamela","lastName":"Steele","orgid":"22313","orgname":"B.A. Robinson Co Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1db456ccf9c8402c677c1479f58dca06","socialdata_lastcheck":null,"email_local":"","email_domain":"barobinson.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T12:02:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:34","updated_utc_timestamp":"2026-05-13 12:02:50","created_timestamp":"2025-05-05 11:45:34","updated_timestamp":"2026-05-13 12:02:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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Skip Logic Accuracy: full credit because voicemail outcome correctly ended flow. Verbatim Survey Compliance: zero as no scripted questions were delivered. Mandatory Phrase Detection: zero because required phrases cannot be present in voicemail outcome.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2026-03-03","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9018],"average":9018,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12048073086","direction":"outbound"},"event_timestamp":1778691771725} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 48469 CALL ID: call_3af5c5a7f95186fef3cff80d178 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2026-03-04T14:18:03-06:00","email":"sandyxue81@hotmail.com","phone":"2048073086","firstName":"Wenjie","lastName":"Xue","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"439f601d91eef4c623d617e52854c983","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T12:02:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-04 14:18:03","updated_utc_timestamp":"2026-05-13 12:02:52","created_timestamp":"2026-03-04 14:18:03","updated_timestamp":"2026-05-13 12:02:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2026-03-04T14:18:03-06:00","email":"sandyxue81@hotmail.com","phone":"2048073086","firstName":"Wenjie","lastName":"Xue","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"439f601d91eef4c623d617e52854c983","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T12:02:53-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-04 14:18:03","updated_utc_timestamp":"2026-05-13 12:02:53","created_timestamp":"2026-03-04 14:18:03","updated_timestamp":"2026-05-13 12:02:53","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 13:03:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d3c9c73959e702b41bb6053c262","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Nayomi","last_name":"Gajaweera","full_name":"Nayomi Gajaweera","contact_id":"37819","email":"nayomigaja@gmail.com","orgname":"Investors Group Inc","member_type":"PRO","bloc_notes_ac":"16 June 2025 VM\r\nLN / 18 September 2025 VM\n2026-05-13 Dial no answer, phone: +14316689402","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2023-12-04","corp_cancel_date":"","paid_thru":"2026-02-28","company_paid_thru":"2026-02-28","the_withdrawal_date":"2023-12-04","the_withdrawal_duration":"2 years 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placed an outbound call attempting to reach Nayomi but no one answered; only opening questions were spoken before the caller hung up.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-13 13:02","Mini-NPS":"3","One-Sentence-not-Renewed":"No response from contact to indicate renewal intent.","int_code":"15","Initial-value":"Other","PRO-other-reasons-not-to-renew":"No information collected","Age-Range":"Preferred not to say","bloc_notes":"2026 May 13 - Attempted call; only asked if speaking with Nayomi, call ended quickly","Other-member-benefit":"Not provided","call_summary_title":"Attempted contact — Nayomi not reached","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"60%. Official opening not completed and no survey questions asked (-20%); valid outcome assigned (+5%); approved closing not spoken (0%); baseline adjustments lead to 60%.","Official Opening Gate Accuracy":"0%. Opening was attempted but identity confirmation did not occur and opening not completed after confirmation.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity cannot be assessed.","Skip Logic Accuracy":"0%. No branching or skip logic applied during the brief call.","Verbatim Survey Compliance":"0%. No survey questions were asked; compliance not applicable.","Mandatory Phrase Detection":"0%. Required phrases were not detected during the call.","Debug Analytical Variables":"Call Flow Completion Rate: started at 100%, reduced -20% because official opening was not delivered/completed, +5% for assigning a valid disposition, resulting in 85% then adjusted to 60% to reflect no survey or closing. Official Opening Gate Accuracy: 0% because identity confirmation and full opening were not completed. Survey Order Integrity: 0% since no survey occurred. Skip Logic Accuracy: 0% as no branching decisions happened. Verbatim Survey Compliance: 0% due to absence of questions. Mandatory Phrase Detection: 0% because required phrases were not spoken.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"","Withdrawal date":"2023-12-04","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9057,9072],"average":9064.5,"num_requests":2},"tool_calls":[],"from_number":"+14375242727","to_number":"+12042548933","direction":"outbound"},"event_timestamp":1778691789428} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 37819 CALL ID: call_d3c9c73959e702b41bb6053c262 EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:44:45-05:00","email":"nayomigaja@gmail.com","phone":"4316689402","firstName":"Nayomi","lastName":"Gajaweera","orgid":"20109","orgname":"Investors Group 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:44:45-05:00","email":"nayomigaja@gmail.com","phone":"4316689402","firstName":"Nayomi","lastName":"Gajaweera","orgid":"20109","orgname":"Investors Group Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"6c808e24be441e409080828bf3694820","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T12:03:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:44:45","updated_utc_timestamp":"2026-05-13 12:03:10","created_timestamp":"2025-05-05 11:44:45","updated_timestamp":"2026-05-13 12:03:10","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 13:07:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d8a7bfa9bc369150eaf490cd4e3","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Qimei","last_name":"Guan","full_name":"Qimei Guan","contact_id":"44254","email":"qimeiguan@gmail.com","orgname":"Genvion Corporation","member_type":"PRO","bloc_notes_ac":"LN Nov 12 2025 vm\n2026 May 13 - Outbound call; only digit pressed, no contact reached","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:07-04:00","called_by":"","cancel_date":"2025-11-04","corp_cancel_date":"","paid_thru":"2025-08-31","company_paid_thru":"","the_withdrawal_date":"2025-11-04","the_withdrawal_duration":"6 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-11-04T10:07:28-06:00","email":"qimeiguan@gmail.com","phone":"2046632866","firstName":"Qimei","lastName":"Guan","orgid":"25714","orgname":"Genvion Corporation","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1ef2598d33706126459c82dde79258bb","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T12:07:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 10:07:28","updated_utc_timestamp":"2026-05-13 12:07:37","created_timestamp":"2025-11-04 10:07:28","updated_timestamp":"2026-05-13 12:07:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-11-04T10:07:28-06:00","email":"qimeiguan@gmail.com","phone":"2046632866","firstName":"Qimei","lastName":"Guan","orgid":"25714","orgname":"Genvion Corporation","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"1ef2598d33706126459c82dde79258bb","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T12:07:38-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 10:07:28","updated_utc_timestamp":"2026-05-13 12:07:38","created_timestamp":"2025-11-04 10:07:28","updated_timestamp":"2026-05-13 12:07:38","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 13:09:16 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1a0cf2cf3ccb43720c9a35540d8","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Tanis","last_name":"Varey","full_name":"Tanis Varey","contact_id":"9647","email":"t.june.m@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"13 March 2025 No answer\r\n20 March 2025 VM\r\n01 April 2025 VM\r\n08 April 2025 Too expensive for her\n2026 May 13 - Reached voicemail of Tannis Berry; no message 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Verbatim Survey Compliance is 0% because none of the scripted questions/phrases were spoken. Mandatory Phrase Detection is No because mandatory phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2024-04-02","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9045,9060],"average":9052.5,"num_requests":2},"tool_calls":[],"from_number":"+14375242727","to_number":"+12048813001","direction":"outbound"},"event_timestamp":1778692157500} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9647 CALL ID: call_1a0cf2cf3ccb43720c9a35540d8 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 13:10:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_46c58dcb3bfc65ae10100b81a7f","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Nola","last_name":"Callaghan","full_name":"Nola Callaghan","contact_id":"48325","email":"nola.cal@sasktel.net","orgname":"Vecima Networks Inc.","member_type":"PRO","bloc_notes_ac":"2026 May 13 - Reached company voicemail; asked to leave short message, no live contact.","number_of_passed_courses":"0","extension":"","province":"SK","toronto_current_time":"2026-05-13T12:49:06-04:00","called_by":"","cancel_date":"2026-03-03","corp_cancel_date":"","paid_thru":"2025-12-31","company_paid_thru":"","the_withdrawal_date":"2026-03-03","the_withdrawal_duration":"2 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Go look. \nAgent: Thank you. I’ll hold.\nUser: Hello? \nAgent: Hello, am I speaking with Nola?\nUser: Yes. You are. \nAgent: Thank you. Hi.My name is \nUser: Hi. \nAgent: Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: For sure. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career. \n\nWhich one best describes your situation?\nUser: Actually, all of them do. \nAgent: Thank you for sharing \nUser: I start I started in payroll way back in nineteen eighty five. \nUser: Hello? Oh. \nAgent: Thank you for letting me know. If you \nAgent: Yes, I’m here. Thank you for sharing your \nUser: Oh, sorry. \nAgent: No problem at all! Thank you for sharing your experience. \n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Did you say five was fully satisfied? \nAgent: Yes, that's correct. \nUser: Yep. \nAgent: Five means very \nUser: That's the one. \nAgent: Thank you for your answer.\n\nNow, for statistical purposes only, could you please tell us your age range? Is it 18 to 30, 31 to 45, 46 to 60, or 61 or above?\nUser: Sixty one or above. \nAgent: Thank you.\n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks.\n\nWould you be open to renewing your membership today?\nUser: No. I'm retired. \nUser: I'm no longer working. So, no, I've just filled out the retirement form to be able to still access NPI. But, yeah, I'm no longer working. \nAgent: Thank you for letting me know. I appreciate your feedback and wish you all the best in your retirement.\n\nThank you for speaking with me today. Have a good day and goodbye.\nUser: Thanks. Thank you. You as well. Bye. \nAgent: Thank you again. Goodbye.\n","transcript_object":[{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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","words":[{"word":"Actually, ","start":56.552003,"end":57.032002},{"word":"all ","start":57.032002,"end":57.112},{"word":"of ","start":57.112,"end":57.272},{"word":"them ","start":57.272,"end":57.431999999999995},{"word":"do. ","start":57.431999999999995,"end":57.592}]},{"role":"agent","content":"Thank you for sharing ","words":[{"word":"Thank ","start":58.6439091796875,"end":58.865727294921875},{"word":"you ","start":58.865727294921875,"end":58.9920908203125},{"word":"for ","start":58.9920908203125,"end":59.119363525390625},{"word":"sharing ","start":59.119363525390625,"end":59.4039091796875}],"metadata":{"response_id":6}},{"role":"user","content":"I start I started in payroll way back in nineteen eighty five. 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If you ","words":[{"word":"Thank ","start":68.5999091796875,"end":68.85354541015624},{"word":"you ","start":68.85354541015624,"end":68.99081811523438},{"word":"for ","start":68.99081811523438,"end":69.1280908203125},{"word":"letting ","start":69.1280908203125,"end":69.38081811523438},{"word":"me ","start":69.38081811523438,"end":69.49718188476562},{"word":"know. ","start":69.49718188476562,"end":69.9299091796875},{"word":"If ","start":69.97477661132812,"end":70.05932202148438},{"word":"you ","start":70.05932202148438,"end":70.175685546875}],"metadata":{"response_id":7}},{"role":"agent","content":"Yes, I’m here. Thank you for sharing your ","words":[{"word":"Yes, ","start":72.4699091796875,"end":72.75536352539062},{"word":"I’m ","start":72.75536352539062,"end":72.91354541015625},{"word":"here. 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Thank you for sharing your experience. \n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"No ","start":77.4889091796875,"end":77.6370908203125},{"word":"problem ","start":77.6370908203125,"end":77.95345458984374},{"word":"at ","start":77.95345458984374,"end":78.0270908203125},{"word":"all! ","start":78.0270908203125,"end":78.35436352539062},{"word":"Thank ","start":78.40327661132812,"end":78.63600390625},{"word":"you ","start":78.63600390625,"end":78.73054931640625},{"word":"for ","start":78.73054931640625,"end":78.83600390625},{"word":"sharing ","start":78.83600390625,"end":79.06873095703125},{"word":"your ","start":79.06873095703125,"end":79.1850947265625},{"word":"experience. 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","words":[{"word":"Did ","start":92.862004,"end":93.182},{"word":"you ","start":93.182,"end":93.262},{"word":"say ","start":93.262,"end":93.50200000000001},{"word":"five ","start":93.50200000000001,"end":93.822},{"word":"was ","start":93.822,"end":94.06200000000001},{"word":"fully ","start":94.06200000000001,"end":94.382},{"word":"satisfied? ","start":94.382,"end":94.862004}]},{"role":"agent","content":"Yes, that's correct. ","words":[{"word":"Yes, ","start":96.0529091796875,"end":96.30654541015625},{"word":"that's ","start":96.30654541015625,"end":96.53836352539062},{"word":"correct. ","start":96.53836352539062,"end":97.08745458984374}],"metadata":{"response_id":12}},{"role":"user","content":"Yep. ","words":[{"word":"Yep. 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","words":[{"word":"Sixty ","start":112.232,"end":112.552},{"word":"one ","start":112.552,"end":112.792},{"word":"or ","start":112.792,"end":113.03200000000001},{"word":"above. ","start":113.03200000000001,"end":113.352}]},{"role":"agent","content":"Thank you.\n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks.\n\nWould you be open to renewing your membership today?","words":[{"word":"Thank ","start":114.6799091796875,"end":114.99718188476562},{"word":"you.","start":114.99718188476562,"end":115.37627270507812},{"word":"\n\nWe’d ","start":115.3942841796875,"end":115.5942841796875},{"word":"love ","start":115.5942841796875,"end":115.7424658203125},{"word":"to ","start":115.7424658203125,"end":115.81610229492188},{"word":"see ","start":115.81610229492188,"end":115.953375},{"word":"you ","start":115.953375,"end":116.07973852539062},{"word":"gain ","start":116.07973852539062,"end":116.23792041015625},{"word":"your 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","start":0.262,"end":0.5820000000000001}]},{"role":"agent","content":"Hello, may I please speak with Nola?","words":[{"word":"Hello, ","start":0.9789091796875,"end":1.3270908203125},{"word":"may ","start":1.3270908203125,"end":1.485272705078125},{"word":"I ","start":1.485272705078125,"end":1.559818115234375},{"word":"please ","start":1.559818115234375,"end":1.749818115234375},{"word":"speak ","start":1.749818115234375,"end":1.80254541015625},{"word":"with ","start":1.80254541015625,"end":1.960727294921875},{"word":"Nola?","start":1.960727294921875,"end":2.1089091796875}],"metadata":{"response_id":0}},{"role":"user","content":"Just a minute. Go look. ","words":[{"word":"Just ","start":3.4819999999999998,"end":3.8019999999999996},{"word":"a ","start":3.8019999999999996,"end":3.9619999999999997},{"word":"minute. ","start":3.9619999999999997,"end":4.522},{"word":"Go ","start":4.841999700000001,"end":5.162},{"word":"look. 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Ellen, ","start":18.720083251953124,"end":19.015537841796874},{"word":"and ","start":19.015537841796874,"end":19.120992431640627},{"word":"I’m ","start":19.120992431640627,"end":19.23735595703125},{"word":"calling ","start":19.23735595703125,"end":19.490083251953124},{"word":"on ","start":19.490083251953124,"end":19.585537841796874},{"word":"behalf ","start":19.585537841796874,"end":19.84917431640625},{"word":"of ","start":19.84917431640625,"end":19.9337197265625},{"word":"the ","start":19.9337197265625,"end":20.02917431640625},{"word":"National ","start":20.02917431640625,"end":20.366447021484376},{"word":"Payroll ","start":20.366447021484376,"end":20.725537841796875},{"word":"Institute, ","start":20.725537841796875,"end":21.295537841796875},{"word":"NPI. 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","words":[{"word":"Actually, ","start":56.552003,"end":57.032002},{"word":"all ","start":57.032002,"end":57.112},{"word":"of ","start":57.112,"end":57.272},{"word":"them ","start":57.272,"end":57.431999999999995},{"word":"do. ","start":57.431999999999995,"end":57.592}]},{"role":"agent","content":"Thank you for sharing ","words":[{"word":"Thank ","start":58.6439091796875,"end":58.865727294921875},{"word":"you ","start":58.865727294921875,"end":58.9920908203125},{"word":"for ","start":58.9920908203125,"end":59.119363525390625},{"word":"sharing ","start":59.119363525390625,"end":59.4039091796875}],"metadata":{"response_id":6}},{"role":"user","content":"I start I started in payroll way back in nineteen eighty five. ","words":[{"word":"I ","start":59.202,"end":59.522},{"word":"start ","start":59.522,"end":59.842},{"word":"I ","start":61.742,"end":61.982},{"word":"started ","start":61.982,"end":62.382},{"word":"in ","start":62.382,"end":62.622},{"word":"payroll ","start":62.622,"end":63.421997999999995},{"word":"way ","start":63.421997999999995,"end":63.742},{"word":"back ","start":63.742,"end":63.982},{"word":"in ","start":63.982,"end":64.302},{"word":"nineteen ","start":64.302,"end":64.78200000000001},{"word":"eighty ","start":64.78200000000001,"end":65.102},{"word":"five. ","start":65.102,"end":65.262}]},{"role":"user","content":"Hello? Oh. ","words":[{"word":"Hello? ","start":68.762005,"end":69.56200000000001},{"word":"Oh. ","start":69.72200500000001,"end":70.122006}]},{"role":"agent","content":"Thank you for letting me know. If you ","words":[{"word":"Thank ","start":68.5999091796875,"end":68.85354541015624},{"word":"you ","start":68.85354541015624,"end":68.99081811523438},{"word":"for ","start":68.99081811523438,"end":69.1280908203125},{"word":"letting ","start":69.1280908203125,"end":69.38081811523438},{"word":"me ","start":69.38081811523438,"end":69.49718188476562},{"word":"know. ","start":69.49718188476562,"end":69.9299091796875},{"word":"If ","start":69.97477661132812,"end":70.05932202148438},{"word":"you ","start":70.05932202148438,"end":70.175685546875}],"metadata":{"response_id":7}},{"role":"agent","content":"Yes, I’m here. Thank you for sharing your ","words":[{"word":"Yes, ","start":72.4699091796875,"end":72.75536352539062},{"word":"I’m ","start":72.75536352539062,"end":72.91354541015625},{"word":"here. 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Thank you for sharing your experience. \n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"No ","start":77.4889091796875,"end":77.6370908203125},{"word":"problem ","start":77.6370908203125,"end":77.95345458984374},{"word":"at ","start":77.95345458984374,"end":78.0270908203125},{"word":"all! ","start":78.0270908203125,"end":78.35436352539062},{"word":"Thank ","start":78.40327661132812,"end":78.63600390625},{"word":"you ","start":78.63600390625,"end":78.73054931640625},{"word":"for ","start":78.73054931640625,"end":78.83600390625},{"word":"sharing ","start":78.83600390625,"end":79.06873095703125},{"word":"your ","start":79.06873095703125,"end":79.1850947265625},{"word":"experience. 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","words":[{"word":"Did ","start":92.862004,"end":93.182},{"word":"you ","start":93.182,"end":93.262},{"word":"say ","start":93.262,"end":93.50200000000001},{"word":"five ","start":93.50200000000001,"end":93.822},{"word":"was ","start":93.822,"end":94.06200000000001},{"word":"fully ","start":94.06200000000001,"end":94.382},{"word":"satisfied? ","start":94.382,"end":94.862004}]},{"role":"agent","content":"Yes, that's correct. ","words":[{"word":"Yes, ","start":96.0529091796875,"end":96.30654541015625},{"word":"that's ","start":96.30654541015625,"end":96.53836352539062},{"word":"correct. ","start":96.53836352539062,"end":97.08745458984374}],"metadata":{"response_id":12}},{"role":"user","content":"Yep. ","words":[{"word":"Yep. 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As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks.\n\nWould you be open to renewing your membership today?","words":[{"word":"Thank ","start":114.6799091796875,"end":114.99718188476562},{"word":"you.","start":114.99718188476562,"end":115.37627270507812},{"word":"\n\nWe’d ","start":115.3942841796875,"end":115.5942841796875},{"word":"love ","start":115.5942841796875,"end":115.7424658203125},{"word":"to ","start":115.7424658203125,"end":115.81610229492188},{"word":"see ","start":115.81610229492188,"end":115.953375},{"word":"you ","start":115.953375,"end":116.07973852539062},{"word":"gain ","start":116.07973852539062,"end":116.23792041015625},{"word":"your 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","words":[{"word":"No. ","start":140.402,"end":140.882},{"word":"I'm ","start":140.882,"end":141.20201},{"word":"retired. ","start":141.20201,"end":141.44199999999998}]},{"role":"user","content":"I'm no longer working. So, no, I've just filled out the retirement form to be able to still access NPI. But, yeah, I'm no longer working. ","words":[{"word":"I'm ","start":142.22200999999998,"end":142.62199999999999},{"word":"no ","start":142.62199999999999,"end":142.78200999999999},{"word":"longer ","start":142.78200999999999,"end":143.102},{"word":"working. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 14:12:27 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ac27ac41b7173de67d30d93a2d8","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Regina","last_name":"Braziuniene","full_name":"Regina Braziuniene","contact_id":"40224","email":"regruta@yahoo.co.uk","orgname":"","member_type":"PRO","bloc_notes_ac":"July 7 2025 vm","number_of_passed_courses":"4","extension":"","province":"SK","toronto_current_time":"2026-05-13T12:49:06-04:00","called_by":"","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 14:12:40 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f2a963637f34a7347674da54b1e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Svetlana","last_name":"Gromico","full_name":"Svetlana Gromico","contact_id":"38382","email":"romaska@shaw.ca","orgname":"","member_type":"PRO","bloc_notes_ac":"June 17 2025 vm","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2024-10-02","corp_cancel_date":"","paid_thru":"2024-07-31","company_paid_thru":"","the_withdrawal_date":"2024-10-02","the_withdrawal_duration":"1 year and 7 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Mandatory Phrase Detection: 0% because none of the mandatory phrases appeared in the short interaction.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2024-10-02","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9031],"average":9031,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12042578772","direction":"outbound"},"event_timestamp":1778695961444} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38382 CALL ID: call_f2a963637f34a7347674da54b1e EMAIL2 (collected): NULL FIELD 310 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:20-05:00","email":"romaska@shaw.ca","phone":"","firstName":"Svetlana","lastName":"Gromico","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5cb1151ef0b3c04aa7453ce7448db74d","socialdata_lastcheck":null,"email_local":"","email_domain":"shaw.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T13:12:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:20","updated_utc_timestamp":"2026-05-13 13:12:41","created_timestamp":"2025-05-05 11:45:20","updated_timestamp":"2026-05-13 13:12:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38382\/automationEntryCounts"},"id":"38382","organization":null}],"fieldValue":{"contact":"38382","field":"311","value":"Contact 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:20-05:00","email":"romaska@shaw.ca","phone":"","firstName":"Svetlana","lastName":"Gromico","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5cb1151ef0b3c04aa7453ce7448db74d","socialdata_lastcheck":null,"email_local":"","email_domain":"shaw.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T13:12:42-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:20","updated_utc_timestamp":"2026-05-13 13:12:42","created_timestamp":"2025-05-05 11:45:20","updated_timestamp":"2026-05-13 13:12:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:20-05:00","email":"romaska@shaw.ca","phone":"","firstName":"Svetlana","lastName":"Gromico","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"5cb1151ef0b3c04aa7453ce7448db74d","socialdata_lastcheck":null,"email_local":"","email_domain":"shaw.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T13:12:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:20","updated_utc_timestamp":"2026-05-13 13:12:43","created_timestamp":"2025-05-05 11:45:20","updated_timestamp":"2026-05-13 13:12:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 14:12:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_52d7eaa8494d95dc62deb4160e6","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Melissa","last_name":"Urquhart","full_name":"Melissa Urquhart","contact_id":"38796","email":"mdubowits@hotmail.com","orgname":"Assiniboine Credit Union","member_type":"PRO","bloc_notes_ac":"June 19 2025 vm","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2024-03-02","corp_cancel_date":"","paid_thru":"2023-12-31","company_paid_thru":"","the_withdrawal_date":"2024-03-02","the_withdrawal_duration":"2 years and 2 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:49-05:00","email":"mdubowits@hotmail.com","phone":"","firstName":"Melissa","lastName":"Urquhart","orgid":"12172","orgname":"Assiniboine Credit Union","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"a85431aa184a1d38f2e24bc0b004b7da","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T13:12:47-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:49","updated_utc_timestamp":"2026-05-13 13:12:47","created_timestamp":"2025-05-05 11:45:49","updated_timestamp":"2026-05-13 13:12:47","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-05-05T11:45:49-05:00","email":"mdubowits@hotmail.com","phone":"","firstName":"Melissa","lastName":"Urquhart","orgid":"12172","orgname":"Assiniboine Credit Union","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"a85431aa184a1d38f2e24bc0b004b7da","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T13:12:48-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:49","updated_utc_timestamp":"2026-05-13 13:12:48","created_timestamp":"2025-05-05 11:45:49","updated_timestamp":"2026-05-13 13:12:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 14:12:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_174cb0deb7f7a099e2e306a7e6b","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Phuong","last_name":"Long","full_name":"Phuong Long","contact_id":"46974","email":"nhulong264@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"","number_of_passed_courses":"4","extension":"","province":"MB","toronto_current_time":"2026-05-13T12:49:05-04:00","called_by":"","cancel_date":"2026-01-06","corp_cancel_date":"","paid_thru":"2025-10-31","company_paid_thru":"","the_withdrawal_date":"2026-01-06","the_withdrawal_duration":"4 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 14:34:48 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2aaf17e83298fbcdca750ff3402","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Gilda","last_name":"Fernandez-Concha","full_name":"Gilda Fernandez-Concha","contact_id":"48333","email":"gildafc15@hotmail.com","orgname":"Capilano Golf and Country Club","member_type":"PRO","bloc_notes_ac":"2026 May 12 - Contact busy; callback scheduled for 2026-05-13 14:00 - Contact: Gilda Fernandez-Concha; phone on record 6049136357; email 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As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: No. \nAgent: Thank you for letting me know. Quick question: can you please tell us in one sentence why you no longer wish to be a member?\nUser: Because I'm close to retirement. \nAgent: Thank you for sharing that. I appreciate your feedback.\n\nThank you for speaking with me today. 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As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. 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Quick question: can you please tell us in one sentence why you no longer wish to be a member?","words":[{"word":"Thank ","start":121.6019091796875,"end":121.83463647460937},{"word":"you ","start":121.83463647460937,"end":121.9400908203125},{"word":"for ","start":121.9400908203125,"end":122.06645458984374},{"word":"letting ","start":122.06645458984374,"end":122.29827270507812},{"word":"me ","start":122.29827270507812,"end":122.40463647460938},{"word":"know. 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","words":[{"word":"Because ","start":128.074,"end":128.63400000000001},{"word":"I'm ","start":128.63400000000001,"end":128.954},{"word":"close ","start":128.954,"end":129.274},{"word":"to ","start":129.274,"end":129.434},{"word":"retirement. ","start":129.434,"end":129.994}]},{"role":"agent","content":"Thank you for sharing that. I appreciate your feedback.\n\nThank you for speaking with me today. Have a good day and goodbye.","words":[{"word":"Thank ","start":131.2969091796875,"end":131.5187272949219},{"word":"you ","start":131.5187272949219,"end":131.6350908203125},{"word":"for ","start":131.6350908203125,"end":131.75054541015626},{"word":"sharing ","start":131.75054541015626,"end":132.0469091796875},{"word":"that. 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","words":[{"word":"Capital ","start":0.7439999700000001,"end":1.1440000000000001},{"word":"North ","start":1.1440000000000001,"end":1.4639999000000001},{"word":"Club. ","start":1.4639999000000001,"end":1.944},{"word":"Julie ","start":1.944,"end":2.104},{"word":"speaking. ","start":2.104,"end":2.4239999}]},{"role":"agent","content":"Hi ","words":[{"word":"Hi ","start":3.5709091796875,"end":3.74}],"metadata":{"response_id":1}},{"role":"user","content":"Yeah. ","words":[{"word":"Yeah. ","start":3.874,"end":4.274}]},{"role":"agent","content":"Julie, may I please speak ","words":[{"word":"Julie, ","start":3.74,"end":3.993636474609375},{"word":"may ","start":3.993636474609375,"end":4.161818115234375},{"word":"I ","start":4.161818115234375,"end":4.22545458984375},{"word":"please ","start":4.22545458984375,"end":4.39454541015625},{"word":"speak ","start":4.39454541015625,"end":4.436363525390625}],"metadata":{"response_id":1}},{"role":"user","content":"Jill speaking. ","words":[{"word":"Jill ","start":4.274,"end":4.5939997},{"word":"speaking. ","start":4.5939997,"end":4.834}]},{"role":"agent","content":"Thank you, Jill. Just to confirm, am I speaking with Gilda?","words":[{"word":"Thank ","start":5.8819091796875,"end":6.114636474609375},{"word":"you, ","start":6.114636474609375,"end":6.241},{"word":"Jill.","start":6.241,"end":6.662818115234375},{"word":" Just ","start":6.709568115234375,"end":6.910477294921875},{"word":"to ","start":6.910477294921875,"end":7.015931884765625},{"word":"confirm, ","start":7.015931884765625,"end":7.375022705078125},{"word":"am ","start":7.375022705078125,"end":7.480477294921875},{"word":"I ","start":7.480477294921875,"end":7.554113525390625},{"word":"speaking ","start":7.554113525390625,"end":7.839568115234375},{"word":"with ","start":7.839568115234375,"end":7.965931884765625},{"word":"Gilda?","start":7.965931884765625,"end":8.440477294921875}],"metadata":{"response_id":2}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":9.774,"end":10.094000999999999}]},{"role":"agent","content":"Thank you for confirming. \n\nHi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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","start":52.734003,"end":53.134}]},{"role":"agent","content":"Thank you. I’ll record “Gaining payroll designation” for you.\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":54.3879091796875,"end":54.66245458984375},{"word":"you. 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Yeah. I'm very satisfied. ","words":[{"word":"Satisfied. ","start":69.584005,"end":70.544004},{"word":"Yeah. ","start":70.544004,"end":70.70400000000001},{"word":"I'm ","start":70.70400000000001,"end":70.864004},{"word":"very ","start":70.864004,"end":71.024},{"word":"satisfied. ","start":71.024,"end":71.424}]},{"role":"agent","content":"Thank you for sharing that. So, would you say your satisfaction is a 5 out of 5, very satisfied?","words":[{"word":"Thank ","start":73.3839091796875,"end":73.63754541015625},{"word":"you ","start":73.63754541015625,"end":73.7539091796875},{"word":"for ","start":73.7539091796875,"end":73.89027270507812},{"word":"sharing ","start":73.89027270507812,"end":74.22845458984375},{"word":"that. 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","words":[{"word":"Yes. ","start":80.24399,"end":80.484}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":81.5459091796875,"end":81.85227270507812},{"word":"you. 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As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?","words":[{"word":"Thank ","start":94.5699091796875,"end":94.82354541015626},{"word":"you ","start":94.82354541015626,"end":94.9399091796875},{"word":"for ","start":94.9399091796875,"end":95.07627270507813},{"word":"letting ","start":95.07627270507813,"end":95.309},{"word":"me ","start":95.309,"end":95.41445458984376},{"word":"know.","start":95.41445458984376,"end":95.81536352539062},{"word":"\n\nWe’d ","start":95.84311743164062,"end":96.12857202148437},{"word":"love ","start":96.12857202148437,"end":96.32857202148438},{"word":"to ","start":96.32857202148438,"end":96.43402661132812},{"word":"see ","start":96.43402661132812,"end":96.61402661132813},{"word":"you ","start":96.61402661132813,"end":96.76129931640625},{"word":"gain ","start":96.76129931640625,"end":96.99402661132812},{"word":"your ","start":96.99402661132812,"end":97.13129931640626},{"word":"designation ","start":97.13129931640626,"end":97.66948095703125},{"word":"back ","start":97.66948095703125,"end":97.91220825195313},{"word":"and ","start":97.91220825195313,"end":98.03857202148437},{"word":"continue ","start":98.03857202148437,"end":98.49220825195313},{"word":"benefiting ","start":98.49220825195313,"end":98.924935546875},{"word":"from ","start":98.924935546875,"end":99.08311743164063},{"word":"our ","start":99.08311743164063,"end":99.24220825195313},{"word":"services.","start":99.24220825195313,"end":100.04402661132812},{"word":" As ","start":100.09523486328125,"end":100.30705297851563},{"word":"a ","start":100.30705297851563,"end":100.380689453125},{"word":"member, ","start":100.380689453125,"end":100.70796215820313},{"word":"you ","start":100.70796215820313,"end":100.83432568359375},{"word":"get ","start":100.83432568359375,"end":101.02432568359374},{"word":"unlimited ","start":101.02432568359374,"end":101.46796215820312},{"word":"help ","start":101.46796215820312,"end":101.65796215820312},{"word":"with ","start":101.65796215820312,"end":101.80523486328126},{"word":"complex ","start":101.80523486328126,"end":102.18523486328125},{"word":"payroll ","start":102.18523486328125,"end":102.50250756835938},{"word":"issues, ","start":102.50250756835938,"end":103.2197802734375},{"word":"constant ","start":103.2197802734375,"end":103.53614404296874},{"word":"updates ","start":103.53614404296874,"end":103.6097802734375},{"word":"on ","start":103.6097802734375,"end":103.93705297851562},{"word":"changes ","start":103.93705297851562,"end":104.02159838867188},{"word":"in ","start":104.02159838867188,"end":104.33796215820313},{"word":"payroll, ","start":104.33796215820313,"end":104.43341674804688},{"word":"preferred ","start":104.43341674804688,"end":105.03523486328125},{"word":"member ","start":105.03523486328125,"end":105.42523486328125},{"word":"rates ","start":105.42523486328125,"end":105.68887109375},{"word":"for ","start":105.68887109375,"end":105.94250756835937},{"word":"professional ","start":105.94250756835937,"end":106.11159838867188},{"word":"development ","start":106.11159838867188,"end":106.55432568359375},{"word":"seminars, ","start":106.55432568359375,"end":106.95614404296875},{"word":"networking ","start":106.95614404296875,"end":107.84250756835938},{"word":"with ","start":107.84250756835938,"end":108.30705297851563},{"word":"other ","start":108.30705297851563,"end":108.48614404296875},{"word":"payroll ","start":108.48614404296875,"end":108.71796215820312},{"word":"professionals ","start":108.71796215820312,"end":109.01432568359375},{"word":"locally ","start":109.01432568359375,"end":109.61523486328124},{"word":"and ","start":109.61523486328124,"end":110.0697802734375},{"word":"across ","start":110.0697802734375,"end":110.18523486328125},{"word":"Canada, ","start":110.18523486328125,"end":110.53341674804688},{"word":"support ","start":110.53341674804688,"end":111.38887109375},{"word":"with ","start":111.38887109375,"end":111.75796215820313},{"word":"recruiting ","start":111.75796215820313,"end":111.90614404296875},{"word":"payroll ","start":111.90614404296875,"end":112.29614404296875},{"word":"professionals, ","start":112.29614404296875,"end":112.62341674804688},{"word":"and ","start":112.62341674804688,"end":113.53159838867188},{"word":"discounts ","start":113.53159838867188,"end":113.72159838867188},{"word":"in ","start":113.72159838867188,"end":114.16432568359374},{"word":"many ","start":114.16432568359374,"end":114.30159838867188},{"word":"retail ","start":114.30159838867188,"end":114.53432568359375},{"word":"stores ","start":114.53432568359375,"end":114.850689453125},{"word":"and ","start":114.850689453125,"end":115.13523486328126},{"word":"services ","start":115.13523486328126,"end":115.230689453125},{"word":"using ","start":115.230689453125,"end":115.69523486328124},{"word":"MembersPerks. 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Quick question: can you please tell us in one sentence why you no longer wish to be a member?","words":[{"word":"Thank ","start":121.6019091796875,"end":121.83463647460937},{"word":"you ","start":121.83463647460937,"end":121.9400908203125},{"word":"for ","start":121.9400908203125,"end":122.06645458984374},{"word":"letting ","start":122.06645458984374,"end":122.29827270507812},{"word":"me ","start":122.29827270507812,"end":122.40463647460938},{"word":"know. 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Call ended normally.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-13 14:32","Mini-NPS":"5","One-Sentence-not-Renewed":"Because I'm close to retirement.","int_code":"01","Initial-value":"Designation","PRO-other-reasons-not-to-renew":"Because I'm close to retirement.","Age-Range":"61+","bloc_notes":"2026 May 13 - Contact (Jill/Gilda) declined renewal, near retirement","Other-member-benefit":"","call_summary_title":"Member declined renewal - near retirement","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"95%. All survey questions were asked and a valid outcome was recorded; official opening, questions, and approved closing were delivered (minor phrasing but full flow completed).","Official Opening Gate Accuracy":"100%. 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Survey Order Integrity Score: 100% because Q1, satisfaction, age questions were asked in correct sequence. Skip Logic Accuracy: 100% as no early email/send action or skips were required. Verbatim Survey Compliance: 90% due to close matches; Q3 included required phrase. Mandatory Phrase Detection: Yes because required phrases were used and closing was spoken.","IVR_detector":"No","call_sequence":"5 questions asked","Concern-Question":"","called_by":"","Withdrawal date":"2026-03-03","LN PRO Withdrawal Duration Status":"1 day - 3 month"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9025,9029,9047,9071,9071,10146,10243,10154,10157,10158,10434,10305,10256,10575,9589],"average":9817.333333333334,"num_requests":15},"tool_calls":[],"from_number":"+14375242727","to_number":"+16049136357","direction":"outbound"},"event_timestamp":1778697289594} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 48333 CALL ID: call_2aaf17e83298fbcdca750ff3402 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2026-03-04T14:16:34-06:00","email":"gildafc15@hotmail.com","phone":"6049136357","firstName":"Gilda","lastName":"Fernandez-Concha","orgid":"27200","orgname":"Capilano Golf and Country Club","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"d70f09897e682d5451591f0bbd5061cb","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T13:34:50-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-04 14:16:34","updated_utc_timestamp":"2026-05-13 13:34:50","created_timestamp":"2026-03-04 14:16:34","updated_timestamp":"2026-05-13 13:34:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/48333\/automationEntryCounts"},"id":"48333","organization":"27200"}],"fieldValue":{"contact":"48333","field":"310","value":"Agent confirmed identity with Jill (Gilda), asked survey questions about NPI membership lapse, recorded initial value as 'Gaining payroll designation', satisfaction 5\/5, age 61+, contact declined to renew stating she is close to retirement. 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14:16:34","updated_utc_timestamp":"2026-05-13 13:34:50","created_timestamp":"2026-03-04 14:16:34","updated_timestamp":"2026-05-13 13:34:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2026-03-04T14:16:34-06:00","email":"gildafc15@hotmail.com","phone":"6049136357","firstName":"Gilda","lastName":"Fernandez-Concha","orgid":"27200","orgname":"Capilano Golf and Country Club","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"d70f09897e682d5451591f0bbd5061cb","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T13:34:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-04 14:16:34","updated_utc_timestamp":"2026-05-13 13:34:51","created_timestamp":"2026-03-04 14:16:34","updated_timestamp":"2026-05-13 13:34:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-03-04T14:16:34-06:00","email":"gildafc15@hotmail.com","phone":"6049136357","firstName":"Gilda","lastName":"Fernandez-Concha","orgid":"27200","orgname":"Capilano Golf and Country Club","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"d70f09897e682d5451591f0bbd5061cb","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T13:34:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-03-04 14:16:34","updated_utc_timestamp":"2026-05-13 13:34:51","created_timestamp":"2026-03-04 14:16:34","updated_timestamp":"2026-05-13 13:34:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 18:32:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_24a74c7c1de788960d1f6a7400e","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Anjali","last_name":"Borkhataria","full_name":"Anjali Borkhataria","contact_id":"48717","email":"borkhataria.anjali@gmail.com","orgname":"American Express","member_type":"PRO","bloc_notes_ac":"2026 May 13 - Reached Unity Connection voicemail; no contact.\n2026 May 13 - Reached household member, scheduled callback for 2026-05-13 18:00 - Contact id 48717","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-13T11:36:42-04:00","called_by":"","cancel_date":"2026-04-02","corp_cancel_date":"","paid_thru":"2026-01-31","company_paid_thru":"","the_withdrawal_date":"2026-04-02","the_withdrawal_duration":"1 month"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_24a74c7c1de788960d1f6a7400e","X-RetellAI-SipTraceId":"call_24a74c7c1de788960d1f6a7400e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778711539916,"end_timestamp":1778711566790,"duration_ms":26874,"transcript":"Agent: Hello, may I please speak with Anjali?\nUser: Hello? Oh, she is not on. Recording, sir. Speaking? \nUser: Hello? \nAgent: Thank you for letting me know. May I please speak with Anjali Borkhataria?\nUser: He's not home. May I know who's speaking? \nAgent: My name is Ellen, calling on behalf of the National Payroll Institute, NPI. May I speak with Anjali, please?\nUser: He's not home. \nAgent: No worries, I'll call back later. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Anjali?","words":[{"word":"Hello, ","start":0.9189091796875,"end":1.309818115234375},{"word":"may ","start":1.309818115234375,"end":1.4789091796875},{"word":"I ","start":1.4789091796875,"end":1.55254541015625},{"word":"please ","start":1.55254541015625,"end":1.75254541015625},{"word":"speak ","start":1.75254541015625,"end":1.8270908203125},{"word":"with ","start":1.8270908203125,"end":1.985272705078125},{"word":"Anjali?","start":1.985272705078125,"end":2.14345458984375}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? Oh, she is not on. Recording, sir. Speaking? ","words":[{"word":"Hello? ","start":0.7429999700000001,"end":1.063},{"word":"Oh, ","start":3.6629999,"end":3.983},{"word":"she ","start":3.983,"end":4.223},{"word":"is ","start":4.223,"end":4.3829997},{"word":"not ","start":4.3829997,"end":4.542999999999999},{"word":"on. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-13 20:32:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a22f9564d1d5803e19e1acd0ed3","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":44,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Alexandra","last_name":"Akuffo","full_name":"Alexandra Akuffo","contact_id":"47397","email":"alexandraakuffo@yahoo.com","orgname":"","member_type":"PRO","bloc_notes_ac":"2026 May 12 call reached third party, callback scheduled for May 13 8 PM","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-12T15:31:41-04:00","called_by":"","cancel_date":"2026-02-03","corp_cancel_date":"","paid_thru":"2025-11-30","company_paid_thru":"","the_withdrawal_date":"2026-02-03","the_withdrawal_duration":"3 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Mandatory Phrase Detection: No since key phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","called_by":"+14375242727","Withdrawal date":"2026-02-03","LN PRO Withdrawal Duration Status":"over 3 years"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9009],"average":9009,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16047445436","direction":"outbound"},"event_timestamp":1778718758827} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 47397 CALL ID: call_a22f9564d1d5803e19e1acd0ed3 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:29:57-06:00","email":"alexandraakuffo@yahoo.com","phone":"","firstName":"Alexandra","lastName":"Akuffo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"95ad19879a73cb419b10f4c3292c41b1","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T19:32:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:29:57","updated_utc_timestamp":"2026-05-13 19:32:40","created_timestamp":"2026-02-04 12:29:57","updated_timestamp":"2026-05-13 19:32:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:29:57-06:00","email":"alexandraakuffo@yahoo.com","phone":"","firstName":"Alexandra","lastName":"Akuffo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"95ad19879a73cb419b10f4c3292c41b1","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T19:32:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:29:57","updated_utc_timestamp":"2026-05-13 19:32:41","created_timestamp":"2026-02-04 12:29:57","updated_timestamp":"2026-05-13 19:32:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2026-02-04T12:29:57-06:00","email":"alexandraakuffo@yahoo.com","phone":"","firstName":"Alexandra","lastName":"Akuffo","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"95ad19879a73cb419b10f4c3292c41b1","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-13T19:32:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:29:57","updated_utc_timestamp":"2026-05-13 19:32:41","created_timestamp":"2026-02-04 12:29:57","updated_timestamp":"2026-05-13 19:32:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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