======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-16 10:36:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_51962dd5153a1cf192dbfe2c468","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Yanyan","last_name":"Sun","full_name":"Yanyan Sun","contact_id":"33512","email":"470384018@qq.com","orgname":"443glenholme St","member_type":"PRO","bloc_notes_ac":"30 May 2025 VM\r\n10 September 2025 She wants to renew - she didn't want the survey\r\n21 October 2025 Sent her the application form again\r\nLN / 17 December 2025 Sent the application form again for renewal - she may renew now or in January\n2026 May 12 call reached voicemail, no contact made\n2026 May 12 call reached uninitialized voicemail service\n2026 May 14 - Confirmed contact is Yanyan Sun; scheduled weekend callback for 2026-05-16 10:00. Phone 6047886019; email 470384018@qq.com","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-14T12:36:45-04:00","called_by":"","cancel_date":"2025-04-02","corp_cancel_date":"","paid_thru":"2025-01-31","company_paid_thru":"","the_withdrawal_date":"2025-04-02","the_withdrawal_duration":"1 year and 1 month"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_51962dd5153a1cf192dbfe2c468","X-RetellAI-SipTraceId":"call_51962dd5153a1cf192dbfe2c468","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778941941667,"end_timestamp":1778942190722,"duration_ms":249055,"transcript":"Agent: Hello, may I please speak with Yanyan?\nUser: (inaudible speech)\nAgent: Hello, \nUser: Yeah. This is the Yeah. Hi. \nAgent: Thank you for \nUser: Hello? \nAgent: confirming. \n\nHi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Mhmm. Please go ahead, please. \nAgent: Thank you, Yanyan.\n\nPerfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. And \n6. Advancing your payroll career. \n\nWhich one best describes your situation?\nUser: A six \nAgent: Thank you. So, advancing your payroll career.\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: So that's fine. \nAgent: Thank you. Just to clarify, would you rate your satisfaction as 5 for very satisfied, 1 for very dissatisfied, or somewhere in between?\nUser: Somewhere between. \nAgent: Thank you for letting me know. Would you say your satisfaction is closer to 2, 3, or 4 on the scale?\nUser: Three zero two \nUser: for the skill. What kind of skill? \nUser: Oh, \nAgent: Thank you for your answer. Just to clarify, on the satisfaction scale of 1 to 5, would you like me to record your answer as 3?\n\nRegarding your question about \"skill\": Are you asking about the skills related to the membership or the designation? Could you please clarify your question a bit more, so I can assist you better?\nUser: Three. \nAgent: Thank you for confirming. I will record your satisfaction as 3.\n\nNow, for statistical purposes only, could you please tell us your age range? Is it 18 to 30, 31 to 45, 46 to 60, or 61 or above?\nUser: Can you please speak a little bit slowly and because, you know, it takes time to respond. So please repeat this question. \nAgent: Of course, I apologize for speaking too quickly. I will slow down.\n\nFor statistical purposes only, could you please tell us your age range?Is it:\n18 to 30,\n31 to 45,\n46 to 60,\nor 61 or above?\nUser: Exceeding about what? \nAgent: Thank you for your question. I am only asking about your age range for statistical purposes. There is no right or wrong answer. \n\nWhich of these age ranges do you fall into: 18 to 30, 31 to 45, 46 to 60, or 61 or above?\nUser: Eighteen to sixteen. \nUser: To eighteen to sixty. \nAgent: Thank you for your answer. Just to clarify, would your age range be 18 to 30, 31 to 45, 46 to 60, or 61 or above? Which one fits you best?\nUser: Fifty. \nAgent: Thank you. I will record your age range as 46 to 60.\n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks.\n\nWould you be open to renewing your membership today?\nUser: Give me a a couple of days. I I needed to think about it because maybe I will change job. You know, right now, it's hard to find a job. So I'm considering this. \nUser: Couple of days. Thank you. \nAgent: Thank you for letting me know, Yanyan. Would it be alright if I send you an email with the procedure to renew your membership and reinstate your designation, so you can review it when you have time? May I confirm that your email address is 470384018@qq.com?\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Yanyan?","words":[{"word":"Hello, ","start":0.8659091796875,"end":1.2359091796875},{"word":"may ","start":1.2359091796875,"end":1.4259091796875},{"word":"I ","start":1.4259091796875,"end":1.50954541015625},{"word":"please ","start":1.50954541015625,"end":1.721363525390625},{"word":"speak ","start":1.721363525390625,"end":1.7740908203125},{"word":"with ","start":1.7740908203125,"end":1.943181884765625},{"word":"Yanyan?","start":1.943181884765625,"end":2.09045458984375}],"metadata":{"response_id":0}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":2.323,"end":2.323}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":4.4349091796875,"end":4.70945458984375}],"metadata":{"response_id":1}},{"role":"user","content":"Yeah. This is the Yeah. Hi. ","words":[{"word":"Yeah. 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"confirming.","start":9.22045458984375,"end":9.875},{"word":" \n\nHi.","start":9.923443115234376,"end":10.387988525390625},{"word":"My ","start":10.42985986328125,"end":10.536223388671875},{"word":"name ","start":10.536223388671875,"end":10.68349609375},{"word":"is ","start":10.68349609375,"end":10.80985986328125},{"word":"Ellen, ","start":10.80985986328125,"end":11.137132568359375},{"word":"and ","start":11.137132568359375,"end":11.232587158203126},{"word":"I’m ","start":11.232587158203126,"end":11.36985986328125},{"word":"calling ","start":11.36985986328125,"end":11.6544052734375},{"word":"on ","start":11.6544052734375,"end":11.75985986328125},{"word":"behalf ","start":11.75985986328125,"end":12.098041748046874},{"word":"of ","start":12.098041748046874,"end":12.182587158203125},{"word":"the ","start":12.182587158203125,"end":12.288041748046876},{"word":"National ","start":12.288041748046876,"end":12.668041748046875},{"word":"Payroll ","start":12.668041748046875,"end":13.037132568359375},{"word":"Institute, ","start":13.037132568359375,"end":13.586223388671876},{"word":"NPI. 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Please go ahead, please. ","words":[{"word":"Mhmm. ","start":22.419999999999998,"end":23.14},{"word":"Please ","start":23.94,"end":24.34},{"word":"go ","start":24.34,"end":24.66},{"word":"ahead, ","start":24.66,"end":24.980000999999998},{"word":"please. ","start":24.980000999999998,"end":25.22}]},{"role":"agent","content":"Thank you, Yanyan.\n\nPerfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. And \n6. 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So, advancing your payroll career.\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":56.67581811523438,"end":56.97127270507813},{"word":"you. 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","words":[{"word":"So ","start":71.400005,"end":71.720005},{"word":"that's ","start":71.720005,"end":71.96},{"word":"fine. ","start":71.96,"end":72.11999999999999}]},{"role":"agent","content":"Thank you. Just to clarify, would you rate your satisfaction as 5 for very satisfied, 1 for very dissatisfied, or somewhere in between?","words":[{"word":"Thank ","start":73.88281811523437,"end":74.17827270507813},{"word":"you.","start":74.17827270507813,"end":74.52645458984375},{"word":" Just ","start":74.57327661132813,"end":74.74236743164063},{"word":"to ","start":74.74236743164063,"end":74.82691284179687},{"word":"clarify, ","start":74.82691284179687,"end":75.28054931640625},{"word":"would ","start":75.28054931640625,"end":75.43873095703125},{"word":"you ","start":75.43873095703125,"end":75.56600390625},{"word":"rate ","start":75.56600390625,"end":75.7350947265625},{"word":"your ","start":75.7350947265625,"end":75.87145825195313},{"word":"satisfaction ","start":75.87145825195313,"end":76.44145825195312},{"word":"as ","start":76.44145825195312,"end":76.58964013671876},{"word":"5 ","start":76.58964013671876,"end":76.98054931640625},{"word":"for ","start":76.98054931640625,"end":77.19145825195312},{"word":"very ","start":77.19145825195312,"end":77.47600390625},{"word":"satisfied, ","start":77.47600390625,"end":78.14145825195313},{"word":"1 ","start":78.14145825195313,"end":78.36236743164062},{"word":"for ","start":78.36236743164062,"end":78.51054931640626},{"word":"very ","start":78.51054931640626,"end":78.72145825195312},{"word":"dissatisfied, ","start":78.72145825195312,"end":79.69236743164062},{"word":"or ","start":79.69236743164062,"end":79.88236743164063},{"word":"somewhere ","start":79.88236743164063,"end":80.17782202148437},{"word":"in ","start":80.17782202148437,"end":80.25236743164062},{"word":"between?","start":80.25236743164062,"end":80.77964013671875}],"metadata":{"response_id":10}},{"role":"user","content":"Somewhere between. ","words":[{"word":"Somewhere ","start":83.77,"end":84.49},{"word":"between. ","start":84.49,"end":84.970005}]},{"role":"agent","content":"Thank you for letting me know. Would you say your satisfaction is closer to 2, 3, or 4 on the scale?","words":[{"word":"Thank ","start":86.0999091796875,"end":86.32172729492187},{"word":"you ","start":86.32172729492187,"end":86.4380908203125},{"word":"for ","start":86.4380908203125,"end":86.55354541015625},{"word":"letting ","start":86.55354541015625,"end":86.78627270507812},{"word":"me ","start":86.78627270507812,"end":86.87081811523437},{"word":"know. 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What kind of skill? ","words":[{"word":"for ","start":95.44,"end":95.75999999999999},{"word":"the ","start":95.75999999999999,"end":95.92},{"word":"skill. ","start":95.92,"end":96.24},{"word":"What ","start":96.24,"end":96.39999999999999},{"word":"kind ","start":96.39999999999999,"end":96.72},{"word":"of ","start":96.72,"end":96.88},{"word":"skill? ","start":96.88,"end":97.279995}]},{"role":"user","content":"Oh, ","words":[{"word":"Oh, ","start":99.03,"end":99.35}]},{"role":"agent","content":"Thank you for your answer. Just to clarify, on the satisfaction scale of 1 to 5, would you like me to record your answer as 3?\n\nRegarding your question about \"skill\": Are you asking about the skills related to the membership or the designation? Could you please clarify your question a bit more, so I can assist you better?","words":[{"word":"Thank ","start":98.8239091796875,"end":99.05663647460938},{"word":"you ","start":99.05663647460938,"end":99.1620908203125},{"word":"for ","start":99.1620908203125,"end":99.27754541015625},{"word":"your ","start":99.27754541015625,"end":99.42572729492187},{"word":"answer.","start":99.42572729492187,"end":99.98481811523438},{"word":" Just ","start":100.0105341796875,"end":100.23235229492188},{"word":"to ","start":100.23235229492188,"end":100.31689770507812},{"word":"clarify, ","start":100.31689770507812,"end":100.85507958984375},{"word":"on ","start":100.85507958984375,"end":101.01326147460938},{"word":"the ","start":101.01326147460938,"end":101.1187158203125},{"word":"satisfaction ","start":101.1187158203125,"end":101.81598852539062},{"word":"scale ","start":101.81598852539062,"end":102.13235229492187},{"word":"of ","start":102.13235229492187,"end":102.2587158203125},{"word":"1 ","start":102.2587158203125,"end":102.41689770507813},{"word":"to ","start":102.41689770507813,"end":102.53326147460938},{"word":"5, ","start":102.53326147460938,"end":103.17689770507812},{"word":"would ","start":103.17689770507812,"end":103.36689770507813},{"word":"you ","start":103.36689770507813,"end":103.48326147460938},{"word":"like ","start":103.48326147460938,"end":103.65235229492187},{"word":"me ","start":103.65235229492187,"end":103.73689770507812},{"word":"to ","start":103.73689770507812,"end":103.84235229492188},{"word":"record ","start":103.84235229492188,"end":104.169625},{"word":"your ","start":104.169625,"end":104.30598852539063},{"word":"answer ","start":104.30598852539063,"end":104.559625},{"word":"as ","start":104.559625,"end":104.71780688476562},{"word":"3?","start":104.71780688476562,"end":105.22507958984374},{"word":"\n\nRegarding ","start":105.27415161132812,"end":105.58051513671874},{"word":"your ","start":105.58051513671874,"end":105.69687890625},{"word":"question ","start":105.69687890625,"end":106.00324243164063},{"word":"about ","start":106.00324243164063,"end":106.20324243164063},{"word":"\"skill\": ","start":106.20324243164063,"end":107.10051513671876},{"word":"Are ","start":107.10051513671876,"end":107.27960595703125},{"word":"you ","start":107.27960595703125,"end":107.385060546875},{"word":"asking ","start":107.385060546875,"end":107.68142431640625},{"word":"about ","start":107.68142431640625,"end":107.83960595703125},{"word":"the ","start":107.83960595703125,"end":107.93415161132812},{"word":"skills ","start":107.93415161132812,"end":108.29324243164062},{"word":"related ","start":108.29324243164062,"end":108.62051513671875},{"word":"to ","start":108.62051513671875,"end":108.715060546875},{"word":"the ","start":108.715060546875,"end":108.81051513671875},{"word":"membership ","start":108.81051513671875,"end":109.26415161132813},{"word":"or ","start":109.26415161132813,"end":109.36960595703125},{"word":"the ","start":109.36960595703125,"end":109.475060546875},{"word":"designation?","start":109.475060546875,"end":110.38324243164062},{"word":" Could ","start":110.39761743164063,"end":110.56579931640626},{"word":"you ","start":110.56579931640626,"end":110.67125390625},{"word":"please ","start":110.67125390625,"end":110.89307202148437},{"word":"clarify ","start":110.89307202148437,"end":111.26307202148438},{"word":"your ","start":111.26307202148438,"end":111.389435546875},{"word":"question ","start":111.389435546875,"end":111.71670825195312},{"word":"a ","start":111.71670825195312,"end":111.7903447265625},{"word":"bit ","start":111.7903447265625,"end":111.93852661132813},{"word":"more, ","start":111.93852661132813,"end":112.13852661132813},{"word":"so ","start":112.13852661132813,"end":112.27579931640625},{"word":"I ","start":112.27579931640625,"end":112.32852661132813},{"word":"can ","start":112.32852661132813,"end":112.46579931640625},{"word":"assist ","start":112.46579931640625,"end":112.729435546875},{"word":"you ","start":112.729435546875,"end":112.83579931640625},{"word":"better?","start":112.83579931640625,"end":113.21489013671875}],"metadata":{"response_id":13}},{"role":"user","content":"Three. ","words":[{"word":"Three. ","start":115.190006,"end":115.67}]},{"role":"agent","content":"Thank you for confirming. I will record your satisfaction as 3.\n\nNow, for statistical purposes only, could you please tell us your age range? Is it 18 to 30, 31 to 45, 46 to 60, or 61 or above?","words":[{"word":"Thank ","start":116.9709091796875,"end":117.21363647460937},{"word":"you ","start":117.21363647460937,"end":117.3409091796875},{"word":"for ","start":117.3409091796875,"end":117.48818188476562},{"word":"confirming. 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So please repeat this question. ","words":[{"word":"Can ","start":130.75001,"end":131.07000000000002},{"word":"you ","start":131.07000000000002,"end":131.23000000000002},{"word":"please ","start":131.23000000000002,"end":131.87},{"word":"speak ","start":131.95001000000002,"end":132.19},{"word":"a ","start":132.19,"end":132.35000000000002},{"word":"little ","start":132.35000000000002,"end":132.51000000000002},{"word":"bit ","start":132.51000000000002,"end":132.67001000000002},{"word":"slowly ","start":132.77,"end":133.49},{"word":"and ","start":133.49,"end":134.13000000000002},{"word":"because, ","start":134.69,"end":135.17000000000002},{"word":"you ","start":135.17000000000002,"end":135.41},{"word":"know, ","start":135.41,"end":135.57000000000002},{"word":"it ","start":135.57000000000002,"end":135.73000000000002},{"word":"takes ","start":135.73000000000002,"end":135.97},{"word":"time ","start":135.97,"end":136.29000000000002},{"word":"to ","start":136.29000000000002,"end":136.61},{"word":"respond. ","start":137.13000000000002,"end":137.69},{"word":"So ","start":137.69,"end":137.84999000000002},{"word":"please ","start":137.84999000000002,"end":138.17000000000002},{"word":"repeat ","start":138.17000000000002,"end":138.56999000000002},{"word":"this ","start":138.56999000000002,"end":138.81},{"word":"question. ","start":138.81,"end":139.13000000000002}]},{"role":"agent","content":"Of course, I apologize for speaking too quickly. I will slow down.\n\nFor statistical purposes only, could you please tell us your age range?Is it:\n18 to 30,\n31 to 45,\n46 to 60,\nor 61 or above?","words":[{"word":"Of ","start":140.2369091796875,"end":140.406},{"word":"course, ","start":140.406,"end":140.64872729492188},{"word":"I ","start":140.64872729492188,"end":140.7432727050781},{"word":"apologize ","start":140.7432727050781,"end":141.10236352539061},{"word":"for ","start":141.10236352539061,"end":141.26054541015625},{"word":"speaking ","start":141.26054541015625,"end":141.3869091796875},{"word":"too ","start":141.3869091796875,"end":141.68327270507814},{"word":"quickly.","start":141.68327270507814,"end":141.81963647460938},{"word":" I ","start":142.42056811523437,"end":142.48420458984376},{"word":"will ","start":142.48420458984376,"end":142.64238647460937},{"word":"slow ","start":142.64238647460937,"end":142.83238647460936},{"word":"down.","start":142.83238647460936,"end":143.22329541015625},{"word":"\n\nFor ","start":143.27052661132814,"end":143.42961743164062},{"word":"statistical ","start":143.42961743164062,"end":143.92507202148437},{"word":"purposes ","start":143.92507202148437,"end":144.33689013671875},{"word":"only, ","start":144.33689013671875,"end":144.67507202148437},{"word":"could ","start":144.67507202148437,"end":144.88598095703125},{"word":"you ","start":144.88598095703125,"end":145.0123447265625},{"word":"please ","start":145.0123447265625,"end":145.28689013671874},{"word":"tell ","start":145.28689013671874,"end":145.51870825195311},{"word":"us ","start":145.51870825195311,"end":145.65598095703126},{"word":"your ","start":145.65598095703126,"end":145.84598095703126},{"word":"age ","start":145.84598095703126,"end":146.1105266113281},{"word":"range?","start":146.1105266113281,"end":146.64870825195314},{"word":"Is ","start":146.69269311523436,"end":146.93542041015624},{"word":"it:\n","start":146.93542041015624,"end":147.13632958984374},{"word":"18 ","start":147.13632958984374,"end":147.6117841796875},{"word":"to ","start":147.6117841796875,"end":147.72723852539062},{"word":"30,\n","start":147.72723852539062,"end":148.12814770507813},{"word":"31 ","start":148.12814770507813,"end":148.47723852539062},{"word":"to ","start":148.47723852539062,"end":148.66723852539062},{"word":"45,\n","start":148.66723852539062,"end":148.77269311523438},{"word":"46 ","start":148.77269311523438,"end":149.04632958984374},{"word":"to ","start":149.04632958984374,"end":149.320875},{"word":"60,\n","start":149.320875,"end":149.58542041015625},{"word":"or ","start":149.58542041015625,"end":149.80632958984376},{"word":"61 ","start":149.80632958984376,"end":149.9117841796875},{"word":"or ","start":149.9117841796875,"end":150.2917841796875},{"word":"above?","start":150.2917841796875,"end":150.41905688476564}],"metadata":{"response_id":15}},{"role":"user","content":"Exceeding about what? ","words":[{"word":"Exceeding ","start":154.02,"end":154.26000000000002},{"word":"about ","start":154.26000000000002,"end":154.66},{"word":"what? ","start":154.66,"end":154.98000000000002}]},{"role":"agent","content":"Thank you for your question. I am only asking about your age range for statistical purposes. There is no right or wrong answer. \n\nWhich of these age ranges do you fall into: 18 to 30, 31 to 45, 46 to 60, or 61 or above?","words":[{"word":"Thank ","start":157.0059091796875,"end":157.25954541015625},{"word":"you ","start":157.25954541015625,"end":157.3859091796875},{"word":"for ","start":157.3859091796875,"end":157.51227270507812},{"word":"your ","start":157.51227270507812,"end":157.66045458984374},{"word":"question.","start":157.66045458984374,"end":158.25136352539062},{"word":" I ","start":158.2694091796875,"end":158.3848635253906},{"word":"am ","start":158.3848635253906,"end":158.51213647460938},{"word":"only ","start":158.51213647460938,"end":158.72304541015626},{"word":"asking ","start":158.72304541015626,"end":159.0185},{"word":"about ","start":159.0185,"end":159.1975908203125},{"word":"your ","start":159.1975908203125,"end":159.35577270507812},{"word":"age ","start":159.35577270507812,"end":159.6094091796875},{"word":"range ","start":159.6094091796875,"end":159.90486352539062},{"word":"for ","start":159.90486352539062,"end":160.07395458984374},{"word":"statistical ","start":160.07395458984374,"end":160.7285},{"word":"purposes. 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","words":[{"word":"Eighteen ","start":171.50999000000002,"end":171.99},{"word":"to ","start":171.99,"end":172.22999000000002},{"word":"sixteen. ","start":172.22999000000002,"end":172.55}]},{"role":"user","content":"To eighteen to sixty. ","words":[{"word":"To ","start":173.23000000000002,"end":173.55},{"word":"eighteen ","start":173.71,"end":174.19001},{"word":"to ","start":174.27,"end":174.59},{"word":"sixty. ","start":174.59,"end":174.91}]},{"role":"agent","content":"Thank you for your answer. Just to clarify, would your age range be 18 to 30, 31 to 45, 46 to 60, or 61 or above? 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I I needed to think about it because maybe I will change job. You know, right now, it's hard to find a job. So I'm considering this. ","words":[{"word":"Give ","start":220.07000000000002,"end":220.39001000000002},{"word":"me ","start":220.39001000000002,"end":220.55},{"word":"a ","start":220.55,"end":220.79000000000002},{"word":"a ","start":220.79000000000002,"end":221.03001},{"word":"couple ","start":221.03001,"end":221.27},{"word":"of ","start":221.27,"end":221.43},{"word":"days. 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","words":[{"word":"Couple ","start":232.22999000000002,"end":232.55},{"word":"of ","start":232.55,"end":232.71},{"word":"days. ","start":232.71,"end":233.27},{"word":"Thank ","start":233.27,"end":233.51000000000002},{"word":"you. ","start":233.51000000000002,"end":233.58999}]},{"role":"agent","content":"Thank you for letting me know, Yanyan. Would it be alright if I send you an email with the procedure to renew your membership and reinstate your designation, so you can review it when you have time? May I confirm that your email address is 470384018@qq.com?","words":[{"word":"Thank ","start":235.1599091796875,"end":235.43445458984374},{"word":"you ","start":235.43445458984374,"end":235.55081811523436},{"word":"for ","start":235.55081811523436,"end":235.67718188476562},{"word":"letting ","start":235.67718188476562,"end":235.899},{"word":"me ","start":235.899,"end":235.9308181152344},{"word":"know, ","start":235.9308181152344,"end":236.01536352539063},{"word":"Yanyan. 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So, advancing your payroll career.\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":56.67581811523438,"end":56.97127270507813},{"word":"you. 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","words":[{"word":"So ","start":71.400005,"end":71.720005},{"word":"that's ","start":71.720005,"end":71.96},{"word":"fine. ","start":71.96,"end":72.11999999999999}]},{"role":"agent","content":"Thank you. Just to clarify, would you rate your satisfaction as 5 for very satisfied, 1 for very dissatisfied, or somewhere in between?","words":[{"word":"Thank ","start":73.88281811523437,"end":74.17827270507813},{"word":"you.","start":74.17827270507813,"end":74.52645458984375},{"word":" Just ","start":74.57327661132813,"end":74.74236743164063},{"word":"to ","start":74.74236743164063,"end":74.82691284179687},{"word":"clarify, ","start":74.82691284179687,"end":75.28054931640625},{"word":"would ","start":75.28054931640625,"end":75.43873095703125},{"word":"you ","start":75.43873095703125,"end":75.56600390625},{"word":"rate ","start":75.56600390625,"end":75.7350947265625},{"word":"your ","start":75.7350947265625,"end":75.87145825195313},{"word":"satisfaction ","start":75.87145825195313,"end":76.44145825195312},{"word":"as ","start":76.44145825195312,"end":76.58964013671876},{"word":"5 ","start":76.58964013671876,"end":76.98054931640625},{"word":"for ","start":76.98054931640625,"end":77.19145825195312},{"word":"very ","start":77.19145825195312,"end":77.47600390625},{"word":"satisfied, ","start":77.47600390625,"end":78.14145825195313},{"word":"1 ","start":78.14145825195313,"end":78.36236743164062},{"word":"for ","start":78.36236743164062,"end":78.51054931640626},{"word":"very ","start":78.51054931640626,"end":78.72145825195312},{"word":"dissatisfied, ","start":78.72145825195312,"end":79.69236743164062},{"word":"or ","start":79.69236743164062,"end":79.88236743164063},{"word":"somewhere ","start":79.88236743164063,"end":80.17782202148437},{"word":"in ","start":80.17782202148437,"end":80.25236743164062},{"word":"between?","start":80.25236743164062,"end":80.77964013671875}],"metadata":{"response_id":10}},{"role":"user","content":"Somewhere between. ","words":[{"word":"Somewhere ","start":83.77,"end":84.49},{"word":"between. ","start":84.49,"end":84.970005}]},{"role":"agent","content":"Thank you for letting me know. Would you say your satisfaction is closer to 2, 3, or 4 on the scale?","words":[{"word":"Thank ","start":86.0999091796875,"end":86.32172729492187},{"word":"you ","start":86.32172729492187,"end":86.4380908203125},{"word":"for ","start":86.4380908203125,"end":86.55354541015625},{"word":"letting ","start":86.55354541015625,"end":86.78627270507812},{"word":"me ","start":86.78627270507812,"end":86.87081811523437},{"word":"know. 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What kind of skill? ","words":[{"word":"for ","start":95.44,"end":95.75999999999999},{"word":"the ","start":95.75999999999999,"end":95.92},{"word":"skill. ","start":95.92,"end":96.24},{"word":"What ","start":96.24,"end":96.39999999999999},{"word":"kind ","start":96.39999999999999,"end":96.72},{"word":"of ","start":96.72,"end":96.88},{"word":"skill? ","start":96.88,"end":97.279995}]},{"role":"user","content":"Oh, ","words":[{"word":"Oh, ","start":99.03,"end":99.35}]},{"role":"agent","content":"Thank you for your answer. Just to clarify, on the satisfaction scale of 1 to 5, would you like me to record your answer as 3?\n\nRegarding your question about \"skill\": Are you asking about the skills related to the membership or the designation? 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","words":[{"word":"Three. ","start":115.190006,"end":115.67}]},{"role":"agent","content":"Thank you for confirming. I will record your satisfaction as 3.\n\nNow, for statistical purposes only, could you please tell us your age range? Is it 18 to 30, 31 to 45, 46 to 60, or 61 or above?","words":[{"word":"Thank ","start":116.9709091796875,"end":117.21363647460937},{"word":"you ","start":117.21363647460937,"end":117.3409091796875},{"word":"for ","start":117.3409091796875,"end":117.48818188476562},{"word":"confirming. 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So please repeat this question. ","words":[{"word":"Can ","start":130.75001,"end":131.07000000000002},{"word":"you ","start":131.07000000000002,"end":131.23000000000002},{"word":"please ","start":131.23000000000002,"end":131.87},{"word":"speak ","start":131.95001000000002,"end":132.19},{"word":"a ","start":132.19,"end":132.35000000000002},{"word":"little ","start":132.35000000000002,"end":132.51000000000002},{"word":"bit ","start":132.51000000000002,"end":132.67001000000002},{"word":"slowly ","start":132.77,"end":133.49},{"word":"and ","start":133.49,"end":134.13000000000002},{"word":"because, ","start":134.69,"end":135.17000000000002},{"word":"you ","start":135.17000000000002,"end":135.41},{"word":"know, ","start":135.41,"end":135.57000000000002},{"word":"it ","start":135.57000000000002,"end":135.73000000000002},{"word":"takes ","start":135.73000000000002,"end":135.97},{"word":"time ","start":135.97,"end":136.29000000000002},{"word":"to ","start":136.29000000000002,"end":136.61},{"word":"respond. ","start":137.13000000000002,"end":137.69},{"word":"So ","start":137.69,"end":137.84999000000002},{"word":"please ","start":137.84999000000002,"end":138.17000000000002},{"word":"repeat ","start":138.17000000000002,"end":138.56999000000002},{"word":"this ","start":138.56999000000002,"end":138.81},{"word":"question. ","start":138.81,"end":139.13000000000002}]},{"role":"agent","content":"Of course, I apologize for speaking too quickly. I will slow down.\n\nFor statistical purposes only, could you please tell us your age range?Is it:\n18 to 30,\n31 to 45,\n46 to 60,\nor 61 or above?","words":[{"word":"Of ","start":140.2369091796875,"end":140.406},{"word":"course, ","start":140.406,"end":140.64872729492188},{"word":"I ","start":140.64872729492188,"end":140.7432727050781},{"word":"apologize ","start":140.7432727050781,"end":141.10236352539061},{"word":"for ","start":141.10236352539061,"end":141.26054541015625},{"word":"speaking ","start":141.26054541015625,"end":141.3869091796875},{"word":"too ","start":141.3869091796875,"end":141.68327270507814},{"word":"quickly.","start":141.68327270507814,"end":141.81963647460938},{"word":" I ","start":142.42056811523437,"end":142.48420458984376},{"word":"will ","start":142.48420458984376,"end":142.64238647460937},{"word":"slow ","start":142.64238647460937,"end":142.83238647460936},{"word":"down.","start":142.83238647460936,"end":143.22329541015625},{"word":"\n\nFor ","start":143.27052661132814,"end":143.42961743164062},{"word":"statistical ","start":143.42961743164062,"end":143.92507202148437},{"word":"purposes ","start":143.92507202148437,"end":144.33689013671875},{"word":"only, ","start":144.33689013671875,"end":144.67507202148437},{"word":"could ","start":144.67507202148437,"end":144.88598095703125},{"word":"you ","start":144.88598095703125,"end":145.0123447265625},{"word":"please ","start":145.0123447265625,"end":145.28689013671874},{"word":"tell ","start":145.28689013671874,"end":145.51870825195311},{"word":"us ","start":145.51870825195311,"end":145.65598095703126},{"word":"your ","start":145.65598095703126,"end":145.84598095703126},{"word":"age ","start":145.84598095703126,"end":146.1105266113281},{"word":"range?","start":146.1105266113281,"end":146.64870825195314},{"word":"Is ","start":146.69269311523436,"end":146.93542041015624},{"word":"it:\n","start":146.93542041015624,"end":147.13632958984374},{"word":"18 ","start":147.13632958984374,"end":147.6117841796875},{"word":"to ","start":147.6117841796875,"end":147.72723852539062},{"word":"30,\n","start":147.72723852539062,"end":148.12814770507813},{"word":"31 ","start":148.12814770507813,"end":148.47723852539062},{"word":"to ","start":148.47723852539062,"end":148.66723852539062},{"word":"45,\n","start":148.66723852539062,"end":148.77269311523438},{"word":"46 ","start":148.77269311523438,"end":149.04632958984374},{"word":"to ","start":149.04632958984374,"end":149.320875},{"word":"60,\n","start":149.320875,"end":149.58542041015625},{"word":"or ","start":149.58542041015625,"end":149.80632958984376},{"word":"61 ","start":149.80632958984376,"end":149.9117841796875},{"word":"or ","start":149.9117841796875,"end":150.2917841796875},{"word":"above?","start":150.2917841796875,"end":150.41905688476564}],"metadata":{"response_id":15}},{"role":"user","content":"Exceeding about what? ","words":[{"word":"Exceeding ","start":154.02,"end":154.26000000000002},{"word":"about ","start":154.26000000000002,"end":154.66},{"word":"what? ","start":154.66,"end":154.98000000000002}]},{"role":"agent","content":"Thank you for your question. I am only asking about your age range for statistical purposes. There is no right or wrong answer. \n\nWhich of these age ranges do you fall into: 18 to 30, 31 to 45, 46 to 60, or 61 or above?","words":[{"word":"Thank ","start":157.0059091796875,"end":157.25954541015625},{"word":"you ","start":157.25954541015625,"end":157.3859091796875},{"word":"for ","start":157.3859091796875,"end":157.51227270507812},{"word":"your ","start":157.51227270507812,"end":157.66045458984374},{"word":"question.","start":157.66045458984374,"end":158.25136352539062},{"word":" I ","start":158.2694091796875,"end":158.3848635253906},{"word":"am ","start":158.3848635253906,"end":158.51213647460938},{"word":"only ","start":158.51213647460938,"end":158.72304541015626},{"word":"asking ","start":158.72304541015626,"end":159.0185},{"word":"about ","start":159.0185,"end":159.1975908203125},{"word":"your ","start":159.1975908203125,"end":159.35577270507812},{"word":"age ","start":159.35577270507812,"end":159.6094091796875},{"word":"range ","start":159.6094091796875,"end":159.90486352539062},{"word":"for ","start":159.90486352539062,"end":160.07395458984374},{"word":"statistical ","start":160.07395458984374,"end":160.7285},{"word":"purposes. 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","words":[{"word":"Eighteen ","start":171.50999000000002,"end":171.99},{"word":"to ","start":171.99,"end":172.22999000000002},{"word":"sixteen. ","start":172.22999000000002,"end":172.55}]},{"role":"user","content":"To eighteen to sixty. ","words":[{"word":"To ","start":173.23000000000002,"end":173.55},{"word":"eighteen ","start":173.71,"end":174.19001},{"word":"to ","start":174.27,"end":174.59},{"word":"sixty. ","start":174.59,"end":174.91}]},{"role":"agent","content":"Thank you for your answer. Just to clarify, would your age range be 18 to 30, 31 to 45, 46 to 60, or 61 or above? Which one fits you best?","words":[{"word":"Thank ","start":176.5499091796875,"end":176.76081811523437},{"word":"you ","start":176.76081811523437,"end":176.87718188476563},{"word":"for ","start":176.87718188476563,"end":177.00354541015625},{"word":"your ","start":177.00354541015625,"end":177.15172729492187},{"word":"answer.","start":177.15172729492187,"end":177.7108181152344},{"word":" Just ","start":177.7304924316406,"end":177.962310546875},{"word":"to ","start":177.962310546875,"end":178.05776513671876},{"word":"clarify, ","start":178.05776513671876,"end":178.57412890625},{"word":"would ","start":178.57412890625,"end":178.78594702148436},{"word":"your ","start":178.78594702148436,"end":178.96503784179689},{"word":"age ","start":178.96503784179689,"end":179.23958325195312},{"word":"range ","start":179.23958325195312,"end":179.5032197265625},{"word":"be ","start":179.5032197265625,"end":179.61958325195312},{"word":"18 ","start":179.61958325195312,"end":179.92503784179686},{"word":"to ","start":179.92503784179686,"end":179.9995832519531},{"word":"30, ","start":179.9995832519531,"end":180.432310546875},{"word":"31 ","start":180.432310546875,"end":180.71685595703124},{"word":"to ","start":180.71685595703124,"end":180.84412890625},{"word":"45, ","start":180.84412890625,"end":180.93867431640626},{"word":"46 ","start":180.93867431640626,"end":181.2132197265625},{"word":"to ","start":181.2132197265625,"end":181.962310546875},{"word":"60, ","start":181.962310546875,"end":182.23685595703125},{"word":"or ","start":182.23685595703125,"end":182.45867431640625},{"word":"61 ","start":182.45867431640625,"end":182.5532197265625},{"word":"or ","start":182.5532197265625,"end":183.07049243164062},{"word":"above? ","start":183.07049243164062,"end":183.22867431640626},{"word":"Which ","start":184.60302661132812,"end":184.83575390625},{"word":"one ","start":184.83575390625,"end":184.97302661132812},{"word":"fits ","start":184.97302661132812,"end":185.1730266113281},{"word":"you ","start":185.1730266113281,"end":185.27848095703126},{"word":"best?","start":185.27848095703126,"end":185.74302661132813}],"metadata":{"response_id":19}},{"role":"user","content":"Fifty. ","words":[{"word":"Fifty. ","start":187.01000000000002,"end":187.65}]},{"role":"agent","content":"Thank you. I will record your age range as 46 to 60.\n\nWe’d love to see you gain your designation back and continue benefiting from our services. 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agent contacted Yanyan regarding her lapsed NPI Professional membership and conducted a survey about her membership experience. 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Official opening was delivered, all survey questions asked except the last two which were skipped due to email sent, valid outcome assigned, approved closing spoken.","Official Opening Gate Accuracy":"100%. Official opening was spoken only after identity confirmation and not to a gatekeeper.","Survey Order Integrity Score":"100%. Survey questions were asked in correct order with allowed skip logic after email sent.","Skip Logic Accuracy":"100%. Renewal email was sent early, so last two questions were correctly skipped.","Verbatim Survey Compliance":"95%. Most questions were asked with high fidelity to script, minor paraphrasing noted.","Mandatory Phrase Detection":"Yes. Required phrases including 'for statistical purposes', approved closing, and email offer were present.","Debug Analytical Variables":"Call Flow Completion Rate is 90% because the official opening was delivered (-0%), all initial survey questions were asked (-0%), but last two questions were skipped due to early email send (+0%), valid outcome assigned (+5%), and approved closing spoken (+5%). Official Opening Gate Accuracy is 100% as the opening was only after identity confirmation. Survey Order Integrity Score is 100% as questions followed the correct order with allowed skip logic. Skip Logic Accuracy is 100% because the agent correctly skipped questions 4 and 5 after sending the renewal email. Verbatim Survey Compliance is 95% due to minor paraphrasing but overall script adherence. Mandatory Phrase Detection is Yes because all required phrases were present in the call.","IVR_detector":"No","call_sequence":"Forgot/not aware and then 3 questions","called_by":"+14375242727","Withdrawal date":"2025-04-02"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9142,9144,9080,9171,10206,10300,10008,10212,10306,10290,10546,10519,10412,10449,10714,9718,9786,9862,9870,9872,9929,10658,10815,10822,10960],"average":10111.64,"num_requests":25},"tool_calls":[],"from_number":"+14375242727","to_number":"+16047886019","direction":"outbound"},"event_timestamp":1778942202167} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 33512 CALL ID: call_51962dd5153a1cf192dbfe2c468 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-04-09T15:55:58-05:00","email":"470384018@qq.com","phone":"6047886019","firstName":"Yanyan","lastName":"Sun","orgid":"24751","orgname":"443glenholme St","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"df74ce551fb2e2590a861da78d4b01fb","socialdata_lastcheck":null,"email_local":"","email_domain":"qq.com","sentcnt":"3","rating_tstamp":"2026-03-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-16T11:40:52-05:00","udate":"2026-05-16T09:36:42-05:00","edate":"2025-09-16T11:27:38-05:00","deleted_at":null,"created_utc_timestamp":"2025-04-09 15:55:58","updated_utc_timestamp":"2026-05-16 09:36:42","created_timestamp":"2025-04-09 15:55:58","updated_timestamp":"2026-05-16 09:36:42","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-04 14:28:11","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33512\/automationEntryCounts"},"id":"33512","organization":"24751"}],"fieldValue":{"contact":"33512","field":"310","value":"The agent contacted Yanyan regarding her lapsed NPI Professional membership and conducted a survey about her membership experience. Yanyan expressed a need to think about renewing due to potential job changes, and the agent offered to send an email with renewal procedures for her review.","cdate":"2026-05-12T13:11:38-05:00","udate":"2026-05-16T09:36:42-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171896\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1171896\/field"},"owner":"33512","id":"1171896"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-04-09T15:55:58-05:00","email":"470384018@qq.com","phone":"6047886019","firstName":"Yanyan","lastName":"Sun","orgid":"24751","orgname":"443glenholme 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May 2025 VM\r\n10 September 2025 She wants to renew - she didn't want the survey\r\n21 October 2025 Sent her the application form again\r\nLN \/ 17 December 2025 Sent the application form again for renewal - she may renew now or in January\n2026 May 12 call reached voicemail, no contact made\n2026 May 12 call reached uninitialized voicemail service\n2026 May 14 - Confirmed contact is Yanyan Sun; scheduled weekend callback for 2026-05-16 10:00. Phone 6047886019; email 470384018@qq.com\n2026 May 16 contact answered, initial value Career, satisfaction rated 3, age range 46-60, wants to think about renewal, email confirmation requested.","cdate":"2025-05-30T12:25:46-05:00","udate":"2026-05-16T09:36:43-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/496040\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/496040\/field"},"owner":"33512","id":"496040"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-04-09T15:55:58-05:00","email":"470384018@qq.com","phone":"6047886019","firstName":"Yanyan","lastName":"Sun","orgid":"24751","orgname":"443glenholme 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-04-09T15:55:58-05:00","email":"470384018@qq.com","phone":"6047886019","firstName":"Yanyan","lastName":"Sun","orgid":"24751","orgname":"443glenholme St","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"df74ce551fb2e2590a861da78d4b01fb","socialdata_lastcheck":null,"email_local":"","email_domain":"qq.com","sentcnt":"3","rating_tstamp":"2026-03-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-16T11:40:52-05:00","udate":"2026-05-16T09:36:44-05:00","edate":"2025-09-16T11:27:38-05:00","deleted_at":null,"created_utc_timestamp":"2025-04-09 15:55:58","updated_utc_timestamp":"2026-05-16 09:36:44","created_timestamp":"2025-04-09 15:55:58","updated_timestamp":"2026-05-16 09:36:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-04 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-04-09T15:55:58-05:00","email":"470384018@qq.com","phone":"6047886019","firstName":"Yanyan","lastName":"Sun","orgid":"24751","orgname":"443glenholme St","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"df74ce551fb2e2590a861da78d4b01fb","socialdata_lastcheck":null,"email_local":"","email_domain":"qq.com","sentcnt":"3","rating_tstamp":"2026-03-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-09-16T11:40:52-05:00","udate":"2026-05-16T09:36:44-05:00","edate":"2025-09-16T11:27:38-05:00","deleted_at":null,"created_utc_timestamp":"2025-04-09 15:55:58","updated_utc_timestamp":"2026-05-16 09:36:44","created_timestamp":"2025-04-09 15:55:58","updated_timestamp":"2026-05-16 09:36:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2026-03-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-16 14:32:45 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ff8d90033337deddf42149bd8ce","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Ginette","last_name":"McGinn","full_name":"Ginette McGinn","contact_id":"41848","email":"ginettenmcginn@gmail.com","orgname":"Tanners Holdings Inc","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm Dave\n2026 May 14 - Reached voicemail: Dave Larson; no live contact\n2026 May 14 - Confirmed contact as Ginette; scheduled callback for 2026-05-16 14:00; email ginettenmcginn@gmail.com; contact id 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