========================================
📞 Retell Post-Call Webhook
🕒 2026-05-18 09:32:37
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_aa8c30375d7350904f96a058d61","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Himanshu","last_name":"Himanshu","full_name":"Himanshu Himanshu","contact_id":"43367","email":"himanshu.bhadu@gmail.com","orgname":"Himanshu Accounting","member_type":"PRO","bloc_notes_ac":"LN Sept 30 2025 vm\n2026 May 14 - Reached voicemail, no message left\n2026 May 14 - Contact says reinstatement was waived and will be followed up; callback scheduled for 2026-05-18 09:00 - NPI# not provided","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-05-14T12:56:40-04:00","called_by":"","cancel_date":"2025-09-03","corp_cancel_date":"","paid_thru":"2025-06-30","company_paid_thru":"","the_withdrawal_date":"2025-09-03","the_withdrawal_duration":"8 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_aa8c30375d7350904f96a058d61","X-RetellAI-SipTraceId":"call_aa8c30375d7350904f96a058d61","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1779111147602,"end_timestamp":1779111150795,"duration_ms":3193,"transcript":"User: You \nAgent: Hello, may I \nUser: have reached \n","transcript_object":[{"role":"user","content":"You ","words":[{"word":"You ","start":1.787,"end":2.107}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.5859091796875,"end":1.892272705078125},{"word":"may ","start":1.892272705078125,"end":2.061363525390625},{"word":"I ","start":2.061363525390625,"end":2.1559091796875}],"metadata":{"response_id":0}},{"role":"user","content":"have reached ","words":[{"word":"have ","start":2.107,"end":2.347},{"word":"reached ","start":2.347,"end":2.6669999}]}],"transcript_with_tool_calls":[{"role":"user","content":"You ","words":[{"word":"You ","start":1.787,"end":2.107}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.5859091796875,"end":1.892272705078125},{"word":"may ","start":1.892272705078125,"end":2.061363525390625},{"word":"I ","start":2.061363525390625,"end":2.1559091796875}],"metadata":{"response_id":0}},{"role":"user","content":"have reached ","words":[{"word":"have ","start":2.107,"end":2.347},{"word":"reached ","start":2.347,"end":2.6669999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/36b51ab443a3b1eb23f719f3fc17ac50dcc215c50c92fac063b1665fe34ef098/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/36b51ab443a3b1eb23f719f3fc17ac50dcc215c50c92fac063b1665fe34ef098/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/36b51ab443a3b1eb23f719f3fc17ac50dcc215c50c92fac063b1665fe34ef098/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1361,"p90":1361,"p95":1361,"p99":1361,"min":1361,"max":1361,"num":1,"sum":1361,"values":[1361]},"tts":{"p50":200,"p90":200,"p95":200,"p99":200,"min":200,"max":200,"num":1,"sum":200,"values":[200]},"knowledge_base":{"p50":53,"p90":53,"p95":53,"p99":53,"min":53,"max":53,"num":1,"sum":53,"values":[53]},"asr":{"p50":33.625,"p90":40.824999999999996,"p95":41.725,"p99":42.445,"min":0,"max":42.625,"num":3,"sum":76.25,"values":[42.625,0,33.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.5},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2666667},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.9000000000000001},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":1.1291667,"combined_cost":4.5166667},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but went to voicemail and was disconnected after 3 seconds.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call ended immediately after voicemail was reached, no conversation or script followed.","Official Opening Gate Accuracy":"0% . No identity confirmation or official opening due to voicemail.","Survey Order Integrity Score":"0% . No survey questions asked due to no contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked or phrases spoken.","Mandatory Phrase Detection":"No . No required phrases were spoken due to no contact.","Debug Analytical Variables":"The call was disconnected after reaching voicemail within 3 seconds, so no conversation or script was followed. Therefore, Call Flow Completion Rate is 0% due to no valid finish state. Official Opening Gate Accuracy is 0% because no identity confirmation or official opening was possible. Survey Order Integrity Score is 0% as no survey questions were asked. Skip Logic Accuracy is 0% since no logical branching occurred. Verbatim Survey Compliance is 0% due to no survey questions or phrases. Mandatory Phrase Detection is No because no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"","Withdrawal date":"2025-09-03"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9147],"average":9147,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17802467885","direction":"outbound"},"event_timestamp":1779111157624}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 43367
CALL ID: call_aa8c30375d7350904f96a058d61
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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FIELD 348 → HTTP 200
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FIELD 349 → HTTP 200
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