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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-05-22 11:24:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4342b8423930f132bea112ba3cc","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Michele","last_name":"Scott","full_name":"Michele Scott","contact_id":"48218","email":"michele@heddo.com","orgname":"Gestion MΓ©trique / Metric Management","member_type":"PRO","bloc_notes_ac":"2026-05-19 Dial no answer, phone: +15144532222\n2026 May 19 callback scheduled for 2026-05-20 15:30\n2026-05-20 Dial no answer, phone: +15144255158\n2026-05-22 Dial no answer, phone: 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-05-22 11:33:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0ec522f3d5b5b9db3e71307fcbc","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Li","last_name":"Li","full_name":"Li Li","contact_id":"33579","email":"nunuaibobo@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"30 May 2025 VM\r\n11 September 2025 VM\n2026 May 19 call reached voicemail, no contact made\n2026 May 19 call reached voicemail, no contact made\n2026 May 21 reached voicemail, no contact made\n2026 May 21 contact requested callback for survey completion tomorrow at 11:00 - NPI# not 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-05-22 14:33:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5dbbc8ce1559a8fe1a6f5ea8023","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Rwitre","last_name":"Namukobe","full_name":"Rwitre Namukobe","contact_id":"31246","email":"kilabo.gift252@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"11 June 2025 She swore and hang up on me\n2026 May 19 contact requested callback for renewal discussion on Friday 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-05-22 14:52:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_861df5aaf72ebcbc618019d3275","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Rwitre","last_name":"Namukobe","full_name":"Rwitre Namukobe","contact_id":"31246","email":"kilabo.gift252@gmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"11 June 2025 She swore and hang up on me\n2026 May 19 contact requested callback for renewal discussion on Friday afternoon\n2026 May 22 call went to 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May I speak with Rwitre, please?\nUser: Yes. This is me. \nAgent: Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Okay. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices:Β \n1. Receiving help with complex payroll compliance issues.Β \n2. Staying current with payroll legislation.Β \n3. Completing a specific payroll seminar.Β \n4. Gaining payroll designation.Β \n5. Networking with other payroll professionals.Β \n6. Advancing your payroll career.Β \n\nWhich one best describes your situation?\nUser: And advancing my career. \nAgent: Thank you. I’ve recorded β€œadvancing your payroll career.”\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Is that a rate of one to five? \nAgent: Yes, that’s correct. Please rate your overall satisfaction with your NPI membership experience on a scale of 1 to 5, where 5 is very satisfied and 1 is very dissatisfied.\nUser: I'll read it at five. However, the month the yearly membership is a bit high. \nUser: Yeah. \nAgent: Thank you for your \nUser: It's high. \nAgent: Thank you for sharing that feedback.\n\nNow, for statistical \nUser: Membership. \nAgent: purposes only, could you please \nUser: Membership membership fee is what I find. Unfair. That's all. \nAgent: Thank you for letting me know. I’ve recorded that the membership fee is the main concern.\n\nNow, for statistical purposes only, could you please tell us your age range? Is it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: I'm not comfortable discussing that. \nAgent: No problem at all. I’ll mark that as β€œpreferred not to \nUser: It should have that information on the record, so no. \nAgent: Thank you for letting me know. I’ll mark your response as β€œpreferred not to say.”\n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: Not today. \nUser: How \nAgent: Thank you \nUser: much will do that cost to me? Because I know you guys charge even late fees. Penalties, this under that. So from the last payments I made, how much would you charge? \nAgent: Thank you for your question. The annual Professional Membership fee is $329 plus taxes, and taxes depend on your province of residence. There are no late fees or penalties for renewing your membership after it has lapsed. You would just pay the regular membership fee to renew.\n\nWith this being said, will you be open to renewing your Professional Membership in the future?\nUser: Yeah. Next month. \nAgent: Thank you for letting me know. When next month would be the best time for me to call you back?\nUser: Yep. \nUser: Yes. \nAgent: Just to confirm, is there a specific date or week next month that works best for you? This will help me schedule the call at a convenient time for you.\nUser: That'll be Friday again. \nAgent: Thank you. Just to confirm, \nUser: I mean, \nAgent: you’d like me to call you \nAgent: No problemβ€”please take your time. Which Friday next month would you prefer for a call back?\nUser: I'll check. \nAgent: Of course, take your \nUser: Call \nAgent: time. Let me \nUser: me on the twelve. \nAgent: Thank you. Could you please let me know what time on June 12th would be most convenient for you to receive a call?\nUser: Anytime after ten. \nAgent: Thank you for your time today. I will call you back on June 12th after 10 AM as requested. Have a good day and goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Rwitre?","words":[{"word":"Hello, ","start":0.9739091796875,"end":1.22754541015625},{"word":"may ","start":1.22754541015625,"end":1.364818115234375},{"word":"I ","start":1.364818115234375,"end":1.42754541015625},{"word":"please ","start":1.42754541015625,"end":1.62845458984375},{"word":"speak ","start":1.62845458984375,"end":1.670272705078125},{"word":"with ","start":1.670272705078125,"end":1.80754541015625},{"word":"Rwitre?","start":1.80754541015625,"end":1.944818115234375}],"metadata":{"response_id":0}},{"role":"user","content":"Who is this? ","words":[{"word":"Who ","start":4.001,"end":4.241},{"word":"is ","start":4.241,"end":4.401},{"word":"this? ","start":4.401,"end":4.641}]},{"role":"agent","content":"My name is Ellen, calling on behalf of the National Payroll Institute, NPI. May I speak with Rwitre, please?","words":[{"word":"My ","start":6.1579091796875,"end":6.3479091796875},{"word":"name ","start":6.3479091796875,"end":6.4960908203125},{"word":"is ","start":6.4960908203125,"end":6.61154541015625},{"word":"Ellen, ","start":6.61154541015625,"end":7.013363525390625},{"word":"calling ","start":7.013363525390625,"end":7.055181884765625},{"word":"on ","start":7.055181884765625,"end":7.329727294921875},{"word":"behalf ","start":7.329727294921875,"end":7.424272705078125},{"word":"of ","start":7.424272705078125,"end":7.730636474609375},{"word":"the ","start":7.730636474609375,"end":7.815181884765625},{"word":"National ","start":7.815181884765625,"end":7.909727294921875},{"word":"Payroll ","start":7.909727294921875,"end":8.237},{"word":"Institute, ","start":8.237,"end":8.575181884765625},{"word":"NPI.","start":8.575181884765625,"end":9.028818115234374},{"word":" May ","start":9.68385986328125,"end":9.88476904296875},{"word":"I ","start":9.88476904296875,"end":9.9584052734375},{"word":"speak ","start":9.9584052734375,"end":10.191132568359375},{"word":"with ","start":10.191132568359375,"end":10.3284052734375},{"word":"Rwitre, ","start":10.3284052734375,"end":10.61295068359375},{"word":"please?","start":10.61295068359375,"end":11.119314453125}],"metadata":{"response_id":2}},{"role":"user","content":"Yes. 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I'm calling today as we noticed that your Professional membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hi.","start":14.415727294921876,"end":14.869363525390625},{"word":"My ","start":14.910693115234375,"end":15.0379658203125},{"word":"name ","start":15.0379658203125,"end":15.207056884765626},{"word":"is ","start":15.207056884765626,"end":15.34342041015625},{"word":"Ellen, ","start":15.34342041015625,"end":15.660693115234375},{"word":"and ","start":15.660693115234375,"end":15.776147705078126},{"word":"I’m ","start":15.776147705078126,"end":15.892511474609375},{"word":"calling ","start":15.892511474609375,"end":16.1879658203125},{"word":"on ","start":16.1879658203125,"end":16.29342041015625},{"word":"behalf ","start":16.29342041015625,"end":16.620693115234374},{"word":"of ","start":16.620693115234374,"end":16.716147705078125},{"word":"the ","start":16.716147705078125,"end":16.821602294921874},{"word":"National ","start":16.821602294921874,"end":17.158875},{"word":"Payroll ","start":17.158875,"end":17.528875},{"word":"Institute, ","start":17.528875,"end":18.077056884765625},{"word":"NPI. 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","words":[{"word":"Okay. ","start":28.451,"end":28.851}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices:Β \n1. Receiving help with complex payroll compliance issues.Β \n2. Staying current with payroll legislation.Β \n3. Completing a specific payroll seminar.Β \n4. Gaining payroll designation.Β \n5. Networking with other payroll professionals.Β \n6. 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","words":[{"word":"And ","start":53.911,"end":54.151},{"word":"advancing ","start":54.151,"end":54.711},{"word":"my ","start":54.711,"end":55.111000000000004},{"word":"career. ","start":55.111000000000004,"end":55.510998}]},{"role":"agent","content":"Thank you. I’ve recorded β€œadvancing your payroll career.”\n\nNow, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":57.40081811523437,"end":57.69627270507812},{"word":"you. 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","words":[{"word":"Is ","start":74.131,"end":74.45100000000001},{"word":"that ","start":74.45100000000001,"end":74.771},{"word":"a ","start":74.771,"end":75.250996},{"word":"rate ","start":75.250996,"end":75.491},{"word":"of ","start":75.491,"end":75.731},{"word":"one ","start":75.731,"end":75.890995},{"word":"to ","start":75.890995,"end":76.051},{"word":"five? ","start":76.051,"end":76.211}]},{"role":"agent","content":"Yes, that’s correct. Please rate your overall satisfaction with your NPI membership experience on a scale of 1 to 5, where 5 is very satisfied and 1 is very dissatisfied.","words":[{"word":"Yes, ","start":77.1799091796875,"end":77.40172729492187},{"word":"that’s ","start":77.40172729492187,"end":77.62354541015625},{"word":"correct.","start":77.62354541015625,"end":78.17263647460938},{"word":" Please ","start":78.22481811523437,"end":78.49936352539062},{"word":"rate ","start":78.49936352539062,"end":78.68936352539062},{"word":"your ","start":78.68936352539062,"end":78.89027270507812},{"word":"overall ","start":78.89027270507812,"end":79.3439091796875},{"word":"satisfaction ","start":79.3439091796875,"end":79.94572729492188},{"word":"with ","start":79.94572729492188,"end":80.13572729492188},{"word":"your ","start":80.13572729492188,"end":80.31481811523437},{"word":"NPI ","start":80.31481811523437,"end":80.70572729492187},{"word":"membership ","start":80.70572729492187,"end":81.13845458984375},{"word":"experience ","start":81.13845458984375,"end":81.6339091796875},{"word":"on ","start":81.6339091796875,"end":81.803},{"word":"a ","start":81.803,"end":81.87663647460937},{"word":"scale ","start":81.87663647460937,"end":82.1620908203125},{"word":"of ","start":82.1620908203125,"end":82.27754541015625},{"word":"1 ","start":82.27754541015625,"end":82.44663647460938},{"word":"to ","start":82.44663647460938,"end":82.5520908203125},{"word":"5, ","start":82.5520908203125,"end":82.83754541015625},{"word":"where ","start":82.83754541015625,"end":83.03754541015626},{"word":"5 ","start":83.03754541015626,"end":83.35481811523438},{"word":"is ","start":83.35481811523438,"end":83.48118188476562},{"word":"very ","start":83.48118188476562,"end":83.703},{"word":"satisfied ","start":83.703,"end":84.283},{"word":"and ","start":84.283,"end":84.43118188476562},{"word":"1 ","start":84.43118188476562,"end":84.58936352539062},{"word":"is ","start":84.58936352539062,"end":84.70572729492187},{"word":"very ","start":84.70572729492187,"end":84.92754541015626},{"word":"dissatisfied.","start":84.92754541015626,"end":85.8239091796875}],"metadata":{"response_id":10}},{"role":"user","content":"I'll read it at five. However, the month the yearly membership is a bit high. ","words":[{"word":"I'll ","start":89.531,"end":89.93099600000001},{"word":"read ","start":89.93099600000001,"end":90.171},{"word":"it ","start":90.171,"end":90.331},{"word":"at ","start":90.331,"end":90.651},{"word":"five. ","start":92.241,"end":92.961},{"word":"However, ","start":93.281,"end":93.841},{"word":"the ","start":95.750996,"end":95.991},{"word":"month ","start":95.991,"end":96.311},{"word":"the ","start":96.471,"end":96.791},{"word":"yearly ","start":96.791,"end":97.271},{"word":"membership ","start":97.271,"end":97.831},{"word":"is ","start":97.831,"end":98.151},{"word":"a ","start":98.151,"end":98.311},{"word":"bit ","start":98.311,"end":98.471},{"word":"high. ","start":98.471,"end":98.711}]},{"role":"user","content":"Yeah. ","words":[{"word":"Yeah. ","start":99.311,"end":99.631}]},{"role":"agent","content":"Thank you for your ","words":[{"word":"Thank ","start":100.8449091796875,"end":101.05581811523437},{"word":"you ","start":101.05581811523437,"end":101.17218188476562},{"word":"for ","start":101.17218188476562,"end":101.28854541015625},{"word":"your ","start":101.28854541015625,"end":101.4149091796875}],"metadata":{"response_id":12}},{"role":"user","content":"It's high. ","words":[{"word":"It's ","start":101.211,"end":101.611004},{"word":"high. ","start":101.611004,"end":101.851}]},{"role":"agent","content":"Thank you for sharing that feedback.\n\nNow, for statistical ","words":[{"word":"Thank ","start":103.3039091796875,"end":103.52572729492188},{"word":"you ","start":103.52572729492188,"end":103.63118188476562},{"word":"for ","start":103.63118188476562,"end":103.74754541015625},{"word":"sharing ","start":103.74754541015625,"end":104.00027270507813},{"word":"that ","start":104.00027270507813,"end":104.0320908203125},{"word":"feedback.","start":104.0320908203125,"end":104.17936352539063},{"word":"\n\nNow, ","start":104.84948486328125,"end":105.00857568359375},{"word":"for ","start":105.00857568359375,"end":105.134939453125},{"word":"statistical ","start":105.134939453125,"end":105.62039404296875}],"metadata":{"response_id":14}},{"role":"user","content":"Membership. ","words":[{"word":"Membership. ","start":105.841,"end":106.481}]},{"role":"agent","content":"purposes only, could you please ","words":[{"word":"purposes ","start":105.62039404296875,"end":105.98948486328125},{"word":"only, ","start":105.98948486328125,"end":106.21130297851562},{"word":"could ","start":106.21130297851562,"end":106.36948486328124},{"word":"you ","start":106.36948486328124,"end":106.48584838867187},{"word":"please ","start":106.48584838867187,"end":106.72857568359375}],"metadata":{"response_id":14}},{"role":"user","content":"Membership membership fee is what I find. Unfair. That's all. ","words":[{"word":"Membership ","start":106.641,"end":107.441006},{"word":"membership ","start":107.441006,"end":108.081005},{"word":"fee ","start":108.081005,"end":108.561},{"word":"is ","start":108.561,"end":108.801},{"word":"what ","start":108.801,"end":109.041004},{"word":"I ","start":109.041004,"end":109.20100000000001},{"word":"find. ","start":109.20100000000001,"end":109.601},{"word":"Unfair. ","start":110.101,"end":110.901005},{"word":"That's ","start":110.901005,"end":111.221005},{"word":"all. ","start":111.221005,"end":111.461}]},{"role":"agent","content":"Thank you for letting me know. I’ve recorded that the membership fee is the main concern.\n\nNow, for statistical purposes only, could you please tell us your age range? Is it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":113.1369091796875,"end":113.36963647460938},{"word":"you ","start":113.36963647460938,"end":113.4750908203125},{"word":"for ","start":113.4750908203125,"end":113.60145458984375},{"word":"letting ","start":113.60145458984375,"end":113.84418188476562},{"word":"me ","start":113.84418188476562,"end":113.92872729492187},{"word":"know. 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I’ll mark that as β€œpreferred not to ","words":[{"word":"No ","start":131.8199091796875,"end":131.9780908203125},{"word":"problem ","start":131.9780908203125,"end":132.3262727050781},{"word":"at ","start":132.3262727050781,"end":132.41081811523438},{"word":"all. ","start":132.41081811523438,"end":132.7699091796875},{"word":"I’ll ","start":132.81856811523437,"end":133.03038647460937},{"word":"mark ","start":133.03038647460937,"end":133.20947729492187},{"word":"that ","start":133.20947729492187,"end":133.38856811523436},{"word":"as ","start":133.38856811523436,"end":133.53675},{"word":"β€œpreferred ","start":133.53675,"end":133.9376591796875},{"word":"not ","start":133.9376591796875,"end":134.0958408203125},{"word":"to ","start":134.0958408203125,"end":134.20129541015626}],"metadata":{"response_id":18}},{"role":"user","content":"It should have that information on the record, so no. 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As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?","words":[{"word":"Thank ","start":139.5099091796875,"end":139.79536352539063},{"word":"you ","start":139.79536352539063,"end":139.92172729492188},{"word":"for ","start":139.92172729492188,"end":140.059},{"word":"letting ","start":140.059,"end":140.31263647460938},{"word":"me ","start":140.31263647460938,"end":140.39627270507813},{"word":"know. 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There are no late fees or penalties for renewing your membership after it has lapsed. You would just pay the regular membership fee to renew.\n\nWith this being said, will you be open to renewing your Professional Membership in the future?","words":[{"word":"Thank ","start":188.1839091796875,"end":188.4057272949219},{"word":"you ","start":188.4057272949219,"end":188.51118188476562},{"word":"for ","start":188.51118188476562,"end":188.61663647460938},{"word":"your ","start":188.61663647460938,"end":188.733},{"word":"question. 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This will help me schedule the call at a convenient time for you.","words":[{"word":"Just ","start":218.1729091796875,"end":218.41563647460939},{"word":"to ","start":218.41563647460939,"end":218.5110908203125},{"word":"confirm, ","start":218.5110908203125,"end":218.98563647460938},{"word":"is ","start":218.98563647460938,"end":219.05927270507811},{"word":"there ","start":219.05927270507811,"end":219.1229091796875},{"word":"a ","start":219.1229091796875,"end":219.302},{"word":"specific ","start":219.302,"end":219.35472729492187},{"word":"date ","start":219.35472729492187,"end":219.83018188476564},{"word":"or ","start":219.83018188476564,"end":220.12563647460937},{"word":"week ","start":220.12563647460937,"end":220.252},{"word":"next ","start":220.252,"end":220.4947272949219},{"word":"month ","start":220.4947272949219,"end":220.73745458984374},{"word":"that ","start":220.73745458984374,"end":220.94836352539062},{"word":"works ","start":220.94836352539062,"end":221.08563647460937},{"word":"best ","start":221.08563647460937,"end":221.3283635253906},{"word":"for ","start":221.3283635253906,"end":221.5183635253906},{"word":"you? 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Could you please let me know what time on June 12th would be most convenient for you to receive a call?","words":[{"word":"Thank ","start":250.4139091796875,"end":250.72027270507812},{"word":"you.","start":250.72027270507812,"end":251.06845458984375},{"word":" Could ","start":251.11752661132812,"end":251.3293447265625},{"word":"you ","start":251.3293447265625,"end":251.43479931640624},{"word":"please ","start":251.43479931640624,"end":251.65661743164063},{"word":"let ","start":251.65661743164063,"end":251.78298095703124},{"word":"me ","start":251.78298095703124,"end":251.85661743164061},{"word":"know ","start":251.85661743164061,"end":252.00479931640626},{"word":"what ","start":252.00479931640626,"end":252.17298095703126},{"word":"time ","start":252.17298095703126,"end":252.42661743164064},{"word":"on ","start":252.42661743164064,"end":252.54298095703126},{"word":"June ","start":252.54298095703126,"end":252.74298095703125},{"word":"12th ","start":252.74298095703125,"end":253.028435546875},{"word":"would ","start":253.028435546875,"end":253.18661743164063},{"word":"be ","start":253.18661743164063,"end":253.28116284179688},{"word":"most ","start":253.28116284179688,"end":253.49298095703125},{"word":"convenient ","start":253.49298095703125,"end":253.92570825195313},{"word":"for ","start":253.92570825195313,"end":254.03116284179688},{"word":"you ","start":254.03116284179688,"end":254.14752661132812},{"word":"to ","start":254.14752661132812,"end":254.25298095703124},{"word":"receive ","start":254.25298095703124,"end":254.5166174316406},{"word":"a ","start":254.5166174316406,"end":254.5693447265625},{"word":"call?","start":254.5693447265625,"end":255.04389013671874}],"metadata":{"response_id":31}},{"role":"user","content":"Anytime after ten. 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","words":[{"word":"Who ","start":4.001,"end":4.241},{"word":"is ","start":4.241,"end":4.401},{"word":"this? ","start":4.401,"end":4.641}]},{"role":"agent","content":"My name is Ellen, calling on behalf of the National Payroll Institute, NPI. May I speak with Rwitre, please?","words":[{"word":"My ","start":6.1579091796875,"end":6.3479091796875},{"word":"name ","start":6.3479091796875,"end":6.4960908203125},{"word":"is ","start":6.4960908203125,"end":6.61154541015625},{"word":"Ellen, ","start":6.61154541015625,"end":7.013363525390625},{"word":"calling ","start":7.013363525390625,"end":7.055181884765625},{"word":"on ","start":7.055181884765625,"end":7.329727294921875},{"word":"behalf ","start":7.329727294921875,"end":7.424272705078125},{"word":"of ","start":7.424272705078125,"end":7.730636474609375},{"word":"the ","start":7.730636474609375,"end":7.815181884765625},{"word":"National ","start":7.815181884765625,"end":7.909727294921875},{"word":"Payroll ","start":7.909727294921875,"end":8.237},{"word":"Institute, ","start":8.237,"end":8.575181884765625},{"word":"NPI.","start":8.575181884765625,"end":9.028818115234374},{"word":" May ","start":9.68385986328125,"end":9.88476904296875},{"word":"I ","start":9.88476904296875,"end":9.9584052734375},{"word":"speak ","start":9.9584052734375,"end":10.191132568359375},{"word":"with ","start":10.191132568359375,"end":10.3284052734375},{"word":"Rwitre, ","start":10.3284052734375,"end":10.61295068359375},{"word":"please?","start":10.61295068359375,"end":11.119314453125}],"metadata":{"response_id":2}},{"role":"user","content":"Yes. This is me. ","words":[{"word":"Yes. ","start":12.171001,"end":12.811},{"word":"This ","start":12.811,"end":13.131001000000001},{"word":"is ","start":13.131001000000001,"end":13.371},{"word":"me. ","start":13.371,"end":13.531}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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","words":[{"word":"Is ","start":74.131,"end":74.45100000000001},{"word":"that ","start":74.45100000000001,"end":74.771},{"word":"a ","start":74.771,"end":75.250996},{"word":"rate ","start":75.250996,"end":75.491},{"word":"of ","start":75.491,"end":75.731},{"word":"one ","start":75.731,"end":75.890995},{"word":"to ","start":75.890995,"end":76.051},{"word":"five? ","start":76.051,"end":76.211}]},{"role":"agent","content":"Yes, that’s correct. Please rate your overall satisfaction with your NPI membership experience on a scale of 1 to 5, where 5 is very satisfied and 1 is very dissatisfied.","words":[{"word":"Yes, ","start":77.1799091796875,"end":77.40172729492187},{"word":"that’s ","start":77.40172729492187,"end":77.62354541015625},{"word":"correct.","start":77.62354541015625,"end":78.17263647460938},{"word":" Please ","start":78.22481811523437,"end":78.49936352539062},{"word":"rate ","start":78.49936352539062,"end":78.68936352539062},{"word":"your ","start":78.68936352539062,"end":78.89027270507812},{"word":"overall ","start":78.89027270507812,"end":79.3439091796875},{"word":"satisfaction ","start":79.3439091796875,"end":79.94572729492188},{"word":"with ","start":79.94572729492188,"end":80.13572729492188},{"word":"your ","start":80.13572729492188,"end":80.31481811523437},{"word":"NPI ","start":80.31481811523437,"end":80.70572729492187},{"word":"membership ","start":80.70572729492187,"end":81.13845458984375},{"word":"experience ","start":81.13845458984375,"end":81.6339091796875},{"word":"on ","start":81.6339091796875,"end":81.803},{"word":"a ","start":81.803,"end":81.87663647460937},{"word":"scale ","start":81.87663647460937,"end":82.1620908203125},{"word":"of ","start":82.1620908203125,"end":82.27754541015625},{"word":"1 ","start":82.27754541015625,"end":82.44663647460938},{"word":"to ","start":82.44663647460938,"end":82.5520908203125},{"word":"5, ","start":82.5520908203125,"end":82.83754541015625},{"word":"where ","start":82.83754541015625,"end":83.03754541015626},{"word":"5 ","start":83.03754541015626,"end":83.35481811523438},{"word":"is ","start":83.35481811523438,"end":83.48118188476562},{"word":"very ","start":83.48118188476562,"end":83.703},{"word":"satisfied ","start":83.703,"end":84.283},{"word":"and ","start":84.283,"end":84.43118188476562},{"word":"1 ","start":84.43118188476562,"end":84.58936352539062},{"word":"is ","start":84.58936352539062,"end":84.70572729492187},{"word":"very ","start":84.70572729492187,"end":84.92754541015626},{"word":"dissatisfied.","start":84.92754541015626,"end":85.8239091796875}],"metadata":{"response_id":10}},{"role":"user","content":"I'll read it at five. However, the month the yearly membership is a bit high. ","words":[{"word":"I'll ","start":89.531,"end":89.93099600000001},{"word":"read ","start":89.93099600000001,"end":90.171},{"word":"it ","start":90.171,"end":90.331},{"word":"at ","start":90.331,"end":90.651},{"word":"five. ","start":92.241,"end":92.961},{"word":"However, ","start":93.281,"end":93.841},{"word":"the ","start":95.750996,"end":95.991},{"word":"month ","start":95.991,"end":96.311},{"word":"the ","start":96.471,"end":96.791},{"word":"yearly ","start":96.791,"end":97.271},{"word":"membership ","start":97.271,"end":97.831},{"word":"is ","start":97.831,"end":98.151},{"word":"a ","start":98.151,"end":98.311},{"word":"bit ","start":98.311,"end":98.471},{"word":"high. ","start":98.471,"end":98.711}]},{"role":"user","content":"Yeah. ","words":[{"word":"Yeah. ","start":99.311,"end":99.631}]},{"role":"agent","content":"Thank you for your ","words":[{"word":"Thank ","start":100.8449091796875,"end":101.05581811523437},{"word":"you ","start":101.05581811523437,"end":101.17218188476562},{"word":"for ","start":101.17218188476562,"end":101.28854541015625},{"word":"your ","start":101.28854541015625,"end":101.4149091796875}],"metadata":{"response_id":12}},{"role":"user","content":"It's high. ","words":[{"word":"It's ","start":101.211,"end":101.611004},{"word":"high. ","start":101.611004,"end":101.851}]},{"role":"agent","content":"Thank you for sharing that feedback.\n\nNow, for statistical ","words":[{"word":"Thank ","start":103.3039091796875,"end":103.52572729492188},{"word":"you ","start":103.52572729492188,"end":103.63118188476562},{"word":"for ","start":103.63118188476562,"end":103.74754541015625},{"word":"sharing ","start":103.74754541015625,"end":104.00027270507813},{"word":"that ","start":104.00027270507813,"end":104.0320908203125},{"word":"feedback.","start":104.0320908203125,"end":104.17936352539063},{"word":"\n\nNow, ","start":104.84948486328125,"end":105.00857568359375},{"word":"for ","start":105.00857568359375,"end":105.134939453125},{"word":"statistical ","start":105.134939453125,"end":105.62039404296875}],"metadata":{"response_id":14}},{"role":"user","content":"Membership. ","words":[{"word":"Membership. ","start":105.841,"end":106.481}]},{"role":"agent","content":"purposes only, could you please ","words":[{"word":"purposes ","start":105.62039404296875,"end":105.98948486328125},{"word":"only, ","start":105.98948486328125,"end":106.21130297851562},{"word":"could ","start":106.21130297851562,"end":106.36948486328124},{"word":"you ","start":106.36948486328124,"end":106.48584838867187},{"word":"please ","start":106.48584838867187,"end":106.72857568359375}],"metadata":{"response_id":14}},{"role":"user","content":"Membership membership fee is what I find. Unfair. That's all. ","words":[{"word":"Membership ","start":106.641,"end":107.441006},{"word":"membership ","start":107.441006,"end":108.081005},{"word":"fee ","start":108.081005,"end":108.561},{"word":"is ","start":108.561,"end":108.801},{"word":"what ","start":108.801,"end":109.041004},{"word":"I ","start":109.041004,"end":109.20100000000001},{"word":"find. ","start":109.20100000000001,"end":109.601},{"word":"Unfair. 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I’ll mark that as β€œpreferred not to ","words":[{"word":"No ","start":131.8199091796875,"end":131.9780908203125},{"word":"problem ","start":131.9780908203125,"end":132.3262727050781},{"word":"at ","start":132.3262727050781,"end":132.41081811523438},{"word":"all. ","start":132.41081811523438,"end":132.7699091796875},{"word":"I’ll ","start":132.81856811523437,"end":133.03038647460937},{"word":"mark ","start":133.03038647460937,"end":133.20947729492187},{"word":"that ","start":133.20947729492187,"end":133.38856811523436},{"word":"as ","start":133.38856811523436,"end":133.53675},{"word":"β€œpreferred ","start":133.53675,"end":133.9376591796875},{"word":"not ","start":133.9376591796875,"end":134.0958408203125},{"word":"to ","start":134.0958408203125,"end":134.20129541015626}],"metadata":{"response_id":18}},{"role":"user","content":"It should have that information on the record, so no. ","words":[{"word":"It ","start":134.071,"end":134.31100999999998},{"word":"should ","start":134.31100999999998,"end":134.55101},{"word":"have ","start":134.55101,"end":134.95101},{"word":"that ","start":134.95101,"end":135.19100999999998},{"word":"information ","start":135.19100999999998,"end":135.75100999999998},{"word":"on ","start":135.75100999999998,"end":136.071},{"word":"the ","start":136.071,"end":136.231},{"word":"record, ","start":136.231,"end":136.551},{"word":"so ","start":136.551,"end":136.791},{"word":"no. ","start":136.791,"end":137.03100999999998}]},{"role":"agent","content":"Thank you for letting me know. I’ll mark your response as β€œpreferred not to say.”\n\nWe’d love to see you gain your designation back and continue benefiting from our services. As a member, you get unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?","words":[{"word":"Thank ","start":139.5099091796875,"end":139.79536352539063},{"word":"you ","start":139.79536352539063,"end":139.92172729492188},{"word":"for ","start":139.92172729492188,"end":140.059},{"word":"letting ","start":140.059,"end":140.31263647460938},{"word":"me ","start":140.31263647460938,"end":140.39627270507813},{"word":"know. 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This will help me schedule the call at a convenient time for you.","words":[{"word":"Just ","start":218.1729091796875,"end":218.41563647460939},{"word":"to ","start":218.41563647460939,"end":218.5110908203125},{"word":"confirm, ","start":218.5110908203125,"end":218.98563647460938},{"word":"is ","start":218.98563647460938,"end":219.05927270507811},{"word":"there ","start":219.05927270507811,"end":219.1229091796875},{"word":"a ","start":219.1229091796875,"end":219.302},{"word":"specific ","start":219.302,"end":219.35472729492187},{"word":"date ","start":219.35472729492187,"end":219.83018188476564},{"word":"or ","start":219.83018188476564,"end":220.12563647460937},{"word":"week ","start":220.12563647460937,"end":220.252},{"word":"next ","start":220.252,"end":220.4947272949219},{"word":"month ","start":220.4947272949219,"end":220.73745458984374},{"word":"that ","start":220.73745458984374,"end":220.94836352539062},{"word":"works ","start":220.94836352539062,"end":221.08563647460937},{"word":"best ","start":221.08563647460937,"end":221.3283635253906},{"word":"for ","start":221.3283635253906,"end":221.5183635253906},{"word":"you? 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Which Friday next month would you prefer for a call back?","words":[{"word":"No ","start":234.9579091796875,"end":235.1060908203125},{"word":"problemβ€”please ","start":235.1060908203125,"end":235.74972729492188},{"word":"take ","start":235.74972729492188,"end":235.82336352539062},{"word":"your ","start":235.82336352539062,"end":235.9079091796875},{"word":"time. 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-05-22 15:34:03 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1b768c41595307b1e3bbb7cc496","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Kishan","last_name":"Pandit","full_name":"Kishan Pandit","contact_id":"31032","email":"kishan_pandit@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"July 14 2025 Survey completed Send application plus she wants to know what she would need to do to get to maintain CPE hours.\r\n\r\nApril 16 2025 vm\r\nApril 30 2025 vm\r\nMay 7 2025 vm\r\nLN / 21 October 2025 VM\r\nLN / 31 October 2025 VM\r\nLN / 07 November VM\r\nLN / 17 November 2025 VM\r\nLN / 27 November 2025 VM\r\nLN / 04 December 2025 VM\n2026 May 19 call reached voicemail\n2026 May 19 callback 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