======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:08:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ff478c4cc799acf075135c63329","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Serie","last_name":"Buzmion","full_name":"Serie Buzmion","contact_id":"39045","email":"serieklexis@yahoo.com","orgname":"Centre for Health and Safety Innovation","member_type":"PRO","bloc_notes_ac":"June 23 2025 vm\r\nSept 8 2025 vm\n2026-05-25 invalid phone destination, phone: +19052190044\n2026 May 25 contact answered and completed survey but declined to renew, reason: on leave","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:30-04:00","called_by":"AC 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:08:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8c01829d839eef3d0af86dbccd4","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Wu","last_name":"Wang","full_name":"Wu Wang","contact_id":"41765","email":"wuwanglearn@gmail.com","orgname":"Tempursealy Inc","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm\n2026 May 25 contact answered but declined to continue the conversation.","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:30-04:00","called_by":"AC Automation","cancel_date":"2025-07-04","corp_cancel_date":"","paid_thru":"2025-04-30","company_paid_thru":"","the_withdrawal_date":"2025-07-04","the_withdrawal_duration":"10 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No survey questions were asked, so survey order integrity and verbatim compliance are 100%. Skip logic accuracy is 100% as no branching was needed. Mandatory phrase detection is 100% due to no phrases being required.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"AC Automation","Withdrawal date":"2025-07-04"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9093,9096],"average":9094.5,"num_requests":2},"tool_calls":[],"from_number":"+14375242727","to_number":"+14163324828","direction":"outbound"},"event_timestamp":1779804532575} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 41765 CALL ID: call_8c01829d839eef3d0af86dbccd4 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-07-17T11:52:04-05:00","email":"wuwanglearn@gmail.com","phone":"4163324828","firstName":"Wu","lastName":"Wang","orgid":"24328","orgname":"Tempursealy 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:08:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d1f4cfaf9300eb704c74f96b775","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Robin","last_name":"Spence","full_name":"Robin Spence","contact_id":"30961","email":"robin@ngfcanada.com","orgname":"NGF Canada Ltd","member_type":"PRO","bloc_notes_ac":"April 16 2025 vm\r\nApril 30 2025 vm\r\nMay 7 2025 vm\r\nJuly 14 2025 vm\r\nLN Sept 23 2025 vm\n2026 May 25 call reached voicemail of Robin Spence\n2026 May 25 contact on LTD, let membership lapse, declined survey","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:30-04:00","called_by":"AC 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","start":0.909,"end":1.309},{"word":"You've ","start":1.309,"end":1.4689999},{"word":"reached ","start":1.4689999,"end":1.6289999},{"word":"the ","start":1.6289999,"end":1.789},{"word":"voice ","start":1.789,"end":1.9489999999999998},{"word":"mail ","start":1.9489999999999998,"end":2.109},{"word":"of ","start":2.109,"end":2.3489999999999998},{"word":"Robin ","start":2.3489999999999998,"end":2.589},{"word":"Spence. ","start":2.589,"end":2.8289999999999997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/09c58b34a64de95a4005945aaf2ecd0e19c934eeeb9eae048d8097aecfdb4cdb/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/09c58b34a64de95a4005945aaf2ecd0e19c934eeeb9eae048d8097aecfdb4cdb/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/09c58b34a64de95a4005945aaf2ecd0e19c934eeeb9eae048d8097aecfdb4cdb/public.log","disconnection_reason":"voicemail_reached","latency":{},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":0.8458333,"combined_cost":2.5375},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 26 call reached voicemail.","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . 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Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 100% by default as no questions were asked. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:09:01 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bc91043c1f5570cc03a9b1a1dd0","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Tiffany","last_name":"Chan","full_name":"Tiffany Chan","contact_id":"47041","email":"tyffyc@hotmail.com","orgname":"Ecobee Inc.","member_type":"PRO","bloc_notes_ac":"2026 May 25 call reached voicemail, no contact made\n2026 May 25 contact declined renewal due to cost but requested Associate membership info via email","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:30-04:00","called_by":"AC 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:09:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_b0578ecc55331ed4d8a48767e6c","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Yunye","last_name":"Su","full_name":"Yunye Su","contact_id":"49355","email":"yunye321@hotmail.com","orgname":"The Investigators Group Inc.","member_type":"PRO","bloc_notes_ac":"2026 May 25 contact transferred to Yunye who confirmed membership cancellation","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:30-04:00","called_by":"AC Automation","cancel_date":"2026-05-02","corp_cancel_date":"","paid_thru":"2026-02-28","company_paid_thru":"","the_withdrawal_date":"2026-05-02","the_withdrawal_duration":"24 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2026-05-06T09:32:36-05:00","email":"yunye321@hotmail.com","phone":"4169559450","firstName":"Yunye","lastName":"Su","orgid":"27632","orgname":"The Investigators Group Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"3dc3c417c78afcc48db50f29e953db84","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:09:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:32:36","updated_utc_timestamp":"2026-05-26 09:09:14","created_timestamp":"2026-05-06 09:32:36","updated_timestamp":"2026-05-26 09:09:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2026-05-06T09:32:36-05:00","email":"yunye321@hotmail.com","phone":"4169559450","firstName":"Yunye","lastName":"Su","orgid":"27632","orgname":"The Investigators Group Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"3dc3c417c78afcc48db50f29e953db84","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:09:14-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:32:36","updated_utc_timestamp":"2026-05-26 09:09:14","created_timestamp":"2026-05-06 09:32:36","updated_timestamp":"2026-05-26 09:09:14","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:09:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_80a9e5f86f3591b63b27cf82814","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Paul","last_name":"Challita","full_name":"Paul Challita","contact_id":"39277","email":"p.challita2020@gmail.com","orgname":"Rio Tinto","member_type":"PRO","bloc_notes_ac":"june 25 2025 listen to it later\r\nLN / 02 October 2025 Survey completed\n2026 May 25 reached voicemail for Paul Shalitas\n2026 May 25 contact refused to renew membership, declined Associate membership option","number_of_passed_courses":"4","extension":"","province":"QC","toronto_current_time":"2026-05-26T10:07:30-04:00","called_by":"AC 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:10:06 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_16ff1e22f24f79b7ff95f9cad62","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Tatiana","last_name":"Petritskaia","full_name":"Tatiana Petritskaia","contact_id":"37938","email":"tanyakaske@yahoo.ca","orgname":"TP Accounting","member_type":"PRO","bloc_notes_ac":"june 17 2025 completed\n2026 May 25 call reached voicemail, no message left\n2026 May 25 contact refused to renew and requested cancellation.","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:31-04:00","called_by":"AC 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Maybe maybe later. ","words":[{"word":"Not ","start":19.575,"end":19.814999},{"word":"right ","start":19.814999,"end":20.054999},{"word":"now. ","start":20.054999,"end":20.294999999999998},{"word":"Maybe ","start":20.294999999999998,"end":21.014999999999997},{"word":"maybe ","start":21.095,"end":21.494999999999997},{"word":"later. ","start":21.494999999999997,"end":21.814999}]},{"role":"agent","content":"No problem, Tatiana. When would be the best time for me to call you back?","words":[{"word":"No ","start":23.5429091796875,"end":23.680181884765624},{"word":"problem, ","start":23.680181884765624,"end":23.99654541015625},{"word":"Tatiana. 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","words":[{"word":"Maybe ","start":27.205,"end":27.525},{"word":"an ","start":27.525,"end":27.765002},{"word":"hour. ","start":27.765002,"end":28.085001}]},{"role":"user","content":"Maybe tomorrow. ","words":[{"word":"Maybe ","start":30.845,"end":31.644999},{"word":"tomorrow. ","start":31.644999,"end":31.964999}]},{"role":"agent","content":"Thank you for your time, Tatiana. I will call ","words":[{"word":"Thank ","start":36.3229091796875,"end":36.56563647460938},{"word":"you ","start":36.56563647460938,"end":36.682},{"word":"for ","start":36.682,"end":36.79836352539063},{"word":"your ","start":36.79836352539063,"end":36.92472729492187},{"word":"time, ","start":36.92472729492187,"end":37.01927270507812},{"word":"Tatiana. 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Speaking. ","words":[{"word":"Yes. ","start":4.405,"end":4.7250000000000005},{"word":"Speaking. ","start":4.7250000000000005,"end":4.965000000000001}]},{"role":"agent","content":"Hi.My name is ","words":[{"word":"Hi.","start":6.407818115234375,"end":6.9250908203125},{"word":"My ","start":6.956943115234375,"end":7.1042158203125},{"word":"name ","start":7.1042158203125,"end":7.252397705078125},{"word":"is ","start":7.252397705078125,"end":7.378761474609375}],"metadata":{"response_id":1}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":7.7050003,"end":8.105}]},{"role":"agent","content":"Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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Maybe maybe later. ","words":[{"word":"Not ","start":19.575,"end":19.814999},{"word":"right ","start":19.814999,"end":20.054999},{"word":"now. ","start":20.054999,"end":20.294999999999998},{"word":"Maybe ","start":20.294999999999998,"end":21.014999999999997},{"word":"maybe ","start":21.095,"end":21.494999999999997},{"word":"later. ","start":21.494999999999997,"end":21.814999}]},{"role":"agent","content":"No problem, Tatiana. When would be the best time for me to call you back?","words":[{"word":"No ","start":23.5429091796875,"end":23.680181884765624},{"word":"problem, ","start":23.680181884765624,"end":23.99654541015625},{"word":"Tatiana. 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you for your time, Tatiana. 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Have a good day and goodbye.","words":[{"word":"you ","start":38.16723486328125,"end":38.272689453125},{"word":"tomorrow ","start":38.272689453125,"end":38.59996215820313},{"word":"at ","start":38.59996215820313,"end":38.70632568359375},{"word":"around ","start":38.70632568359375,"end":39.0017802734375},{"word":"10:07. ","start":39.0017802734375,"end":39.1917802734375},{"word":"Have ","start":39.78481811523437,"end":39.9439091796875},{"word":"a ","start":39.9439091796875,"end":39.996636474609375},{"word":"good ","start":39.996636474609375,"end":40.15481811523438},{"word":"day ","start":40.15481811523438,"end":40.2920908203125},{"word":"and ","start":40.2920908203125,"end":40.39754541015625},{"word":"goodbye.","start":40.39754541015625,"end":40.96754541015625}],"metadata":{"response_id":5}},{"role":"tool_call_invocation","tool_call_id":"5d7092d2619c0616","name":"end_call","arguments":"{\"execution_message\":\"Thank you for your time, Tatiana. I will call you tomorrow at around 10:07. Have a good day and goodbye.\"}","time_sec":40.993,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/fa10f709b40985fb2b7ab1a844c6cfdaa1e70184ce20189413886e685ec198bc/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/fa10f709b40985fb2b7ab1a844c6cfdaa1e70184ce20189413886e685ec198bc/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/fa10f709b40985fb2b7ab1a844c6cfdaa1e70184ce20189413886e685ec198bc/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/fa10f709b40985fb2b7ab1a844c6cfdaa1e70184ce20189413886e685ec198bc/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":1517,"p90":3637.3999999999996,"p95":3764.2,"p99":3865.64,"min":982,"max":3891,"num":5,"sum":11007,"values":[1517,982,1360,3257,3891]},"e2e":{"p50":1707.0009765625,"p90":3811.0009765624995,"p95":4074.0009765624995,"p99":4284.4009765625,"min":1411,"max":4337.0009765625,"num":3,"sum":7455.001953125,"values":[1411,1707.0009765625,4337.0009765625]},"tts":{"p50":179,"p90":244,"p95":249,"p99":253,"min":149,"max":254,"num":5,"sum":974,"values":[254,149,163,229,179]},"knowledge_base":{"p50":145.5,"p90":170.5,"p95":180.25,"p99":188.05,"min":68,"max":190,"num":6,"sum":796,"values":[190,151,147,68,96,144]},"asr":{"p50":111,"p90":122.2,"p95":123.6,"p99":124.72,"min":36,"max":125,"num":3,"sum":272,"values":[111,125,36]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":3.7583333},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":2.7333333},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":4.6125},{"product":"llm_token_surcharge","cost":11.3},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.3416667}],"total_duration_seconds":41,"total_duration_unit_price":0.5547764,"combined_cost":22.7458333},"call_analysis":{"call_summary":"The agent contacted Tatiana regarding her lapsed Professional membership but Tatiana requested to be called back later. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:10:19 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_baa525f8e1a1c3c3f83723aa9d3","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Sue","last_name":"Kong","full_name":"Sue Kong","contact_id":"47780","email":"sue@snappayroll.ca","orgname":"CP Enterprise Inc.","member_type":"PRO","bloc_notes_ac":"2026 May 25 contact answered, completed survey, declined renewal citing career focus on accounts receivable","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:31-04:00","called_by":"AC Automation","cancel_date":"2026-02-03","corp_cancel_date":"","paid_thru":"2025-11-30","company_paid_thru":"","the_withdrawal_date":"2026-02-03","the_withdrawal_duration":"3 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","words":[{"word":"Speaking. ","start":3.628,"end":4.028}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I'm calling today as we ","words":[{"word":"Hi.","start":5.219818115234375,"end":5.811636474609375},{"word":"My ","start":5.861818115234375,"end":5.9890908203125},{"word":"name ","start":5.9890908203125,"end":6.136363525390625},{"word":"is ","start":6.136363525390625,"end":6.241818115234375},{"word":"Ellen, ","start":6.241818115234375,"end":6.506363525390625},{"word":"and ","start":6.506363525390625,"end":6.621818115234375},{"word":"I’m ","start":6.621818115234375,"end":6.7490908203125},{"word":"calling ","start":6.7490908203125,"end":7.033636474609375},{"word":"on ","start":7.033636474609375,"end":7.1290908203125},{"word":"behalf ","start":7.1290908203125,"end":7.43454541015625},{"word":"of ","start":7.43454541015625,"end":7.53},{"word":"the ","start":7.53,"end":7.62454541015625},{"word":"National ","start":7.62454541015625,"end":8.00454541015625},{"word":"Payroll ","start":8.00454541015625,"end":8.37454541015625},{"word":"Institute, ","start":8.37454541015625,"end":8.86},{"word":"NPI. 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","words":[{"word":"I ","start":10.978,"end":11.298},{"word":"think ","start":11.298,"end":11.458},{"word":"you ","start":11.458,"end":11.698},{"word":"guys ","start":11.698,"end":11.938},{"word":"called ","start":11.938,"end":12.178001},{"word":"me ","start":12.178001,"end":12.338000000000001},{"word":"yesterday ","start":12.338000000000001,"end":12.738000000000001},{"word":"already. ","start":12.738000000000001,"end":12.978001}]},{"role":"agent","content":"Thank you for letting me know, Sue. I apologize if we reached out recently. This is just a short, professional outreach to past members about your NPI membership experience. If you have a moment, I’d like to ask a few quick questions about your experience, if that’s OK?","words":[{"word":"Thank ","start":14.4399091796875,"end":14.682636474609374},{"word":"you ","start":14.682636474609374,"end":14.7880908203125},{"word":"for ","start":14.7880908203125,"end":14.90445458984375},{"word":"letting ","start":14.90445458984375,"end":15.09445458984375},{"word":"me ","start":15.09445458984375,"end":15.126272705078126},{"word":"know, ","start":15.126272705078126,"end":15.1999091796875},{"word":"Sue. ","start":15.1999091796875,"end":15.442636474609374},{"word":"I ","start":15.988443115234375,"end":16.136625},{"word":"apologize ","start":16.136625,"end":16.590261474609374},{"word":"if ","start":16.590261474609374,"end":16.6857158203125},{"word":"we ","start":16.6857158203125,"end":16.80117041015625},{"word":"reached ","start":16.80117041015625,"end":17.043897705078123},{"word":"out ","start":17.043897705078123,"end":17.19207958984375},{"word":"recently. 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Mandatory Phrase Detection was No due to missing required phrases.","IVR_detector":"No","call_sequence":"Refused communication","called_by":"AC Automation","Withdrawal date":"2026-02-03"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9109,9112,9917,9960,10112,10131,10281,10129,10200,10130,9398,9404,9515],"average":9799.846153846154,"num_requests":13},"tool_calls":[{"tool_call_id":"524882f9236cc42a","name":"end_call","type":"end_call","start_time_sec":101.202}],"from_number":"+14375242727","to_number":"+13657398868","direction":"outbound"},"event_timestamp":1779804619870} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 47780 CALL ID: call_baa525f8e1a1c3c3f83723aa9d3 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2026-02-04T12:34:51-06:00","email":"sue@snappayroll.ca","phone":"3657398868","firstName":"Sue","lastName":"Kong","orgid":"27107","orgname":"CP Enterprise Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e6a02946acf9e7e96a649c46efcd7010","socialdata_lastcheck":null,"email_local":"","email_domain":"snappayroll.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:10:20-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-02-04 12:34:51","updated_utc_timestamp":"2026-05-26 09:10:20","created_timestamp":"2026-02-04 12:34:51","updated_timestamp":"2026-05-26 09:10:20","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/47780\/automationEntryCounts"},"id":"47780","organization":"27107"}],"fieldValue":{"contact":"47780","field":"310","value":"The agent contacted Sue regarding her NPI membership experience but Sue indicated that she had already been contacted recently and had answered the same questions. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:11:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_eed2c56324695cb458fb0222b42","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Shakil","last_name":"Hirani","full_name":"Shakil Hirani","contact_id":"11011","email":"shakilhirani@yahoo.com","orgname":"National Car Rental","member_type":"PRO","bloc_notes_ac":"18 March 2025 VM\r\n31 March 2025 VM\r\n07 April 2025 VM\r\n14 April 2025 VM\r\n22 April 2025 VM\r\n28 April 2025 VM\r\nLN / 08 December 2025 VM\n2026 May 25 contact refused renewal due to reinstatement exam and poor treatment by staff.","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:32-04:00","called_by":"AC 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So nice of you. ","words":[{"word":"No. ","start":99.408,"end":99.72800000000001},{"word":"That ","start":99.72800000000001,"end":99.967995},{"word":"is ","start":99.967995,"end":100.128},{"word":"all ","start":100.128,"end":100.36800000000001},{"word":"available ","start":100.36800000000001,"end":100.68799600000001},{"word":"on ","start":100.68799600000001,"end":101.007996},{"word":"Google ","start":101.007996,"end":101.24799},{"word":"No. ","start":101.498,"end":101.89799500000001},{"word":"Thanks. ","start":101.89799500000001,"end":102.378},{"word":"So ","start":102.378,"end":102.69800000000001},{"word":"nice ","start":102.69800000000001,"end":102.93799600000001},{"word":"of ","start":102.93799600000001,"end":103.098},{"word":"you. ","start":103.098,"end":103.257996}]},{"role":"user","content":"Take care. ","words":[{"word":"Take ","start":104.00800000000001,"end":104.328},{"word":"care. ","start":104.328,"end":104.488}]},{"role":"user","content":"Bye. ","words":[{"word":"Bye. 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Mandatory Phrase Detection is Yes due to presence of approved closing and required phrases.","IVR_detector":"No","call_sequence":"Refused communication","Lead Status":"Refused","called_by":"AC Automation","Withdrawal date":"2024-02-03","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9142,9063,9151,9941,10072,9998,10001,10342,10277,10263,10359,10246,10353,10358,10284,9545],"average":9962.1875,"num_requests":16},"tool_calls":[],"from_number":"+14375242727","to_number":"+12266062244","direction":"outbound"},"event_timestamp":1779804690787} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 11011 CALL ID: call_eed2c56324695cb458fb0222b42 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:04","updated_utc_timestamp":"2026-05-26 09:11:31","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-26 09:11:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/automationEntryCounts"},"id":"11011","organization":"3783"}],"fieldValue":{"contact":"11011","field":"310","value":"The agent informed Shakil about the Professional membership lapse and the requirements for reinstatement, including the PCP Reinstatement Exam. Shakil declined to renew or switch to an Associate membership, stating he is not willing to complete the certifications. The call ended with Shakil refusing further assistance.","cdate":"2026-05-25T11:20:52-05:00","udate":"2026-05-26T09:11:31-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1193789\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1193789\/field"},"owner":"11011","id":"1193789"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 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Renewal Refusal Due to Certification Requirements","cdate":"2026-05-25T11:20:52-05:00","udate":"2026-05-26T09:11:31-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1193790\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1193790\/field"},"owner":"11011","id":"1193790"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:04","updated_utc_timestamp":"2026-05-26 09:11:32","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-26 09:11:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/automationEntryCounts"},"id":"11011","organization":"3783"}],"fieldValue":{"contact":"11011","field":"33","value":"18 March 2025 VM\r\n31 March 2025 VM\r\n07 April 2025 VM\r\n14 April 2025 VM\r\n22 April 2025 VM\r\n28 April 2025 VM\r\nLN \/ 08 December 2025 VM\n2026 May 25 contact refused renewal due to reinstatement exam and poor treatment by staff.\n2026 May 26 contact refused to renew due to unwillingness to complete certifications","cdate":"2025-05-08T16:28:00-05:00","udate":"2026-05-26T09:11:32-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/479214\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/479214\/field"},"owner":"11011","id":"479214"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:04","updated_utc_timestamp":"2026-05-26 09:11:32","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-26 09:11:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:04","updated_utc_timestamp":"2026-05-26 09:11:32","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-26 09:11:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:04","updated_utc_timestamp":"2026-05-26 09:11:33","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-26 09:11:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 2 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:33-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:04","updated_utc_timestamp":"2026-05-26 09:11:33","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-26 09:11:33","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:04","updated_utc_timestamp":"2026-05-26 09:11:34","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-26 09:11:34","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 340 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:04","updated_utc_timestamp":"2026-05-26 09:11:34","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-26 09:11:34","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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May I please speak with Shelly?","words":[{"word":"Thank ","start":29.4339091796875,"end":29.676636474609374},{"word":"you ","start":29.676636474609374,"end":29.8139091796875},{"word":"for ","start":29.8139091796875,"end":29.9720908203125},{"word":"holding. 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How can I help you? ","words":[{"word":"Good ","start":46.421,"end":46.741},{"word":"morning. ","start":46.741,"end":47.221000000000004},{"word":"How ","start":47.221000000000004,"end":47.381},{"word":"can ","start":47.381,"end":47.541000000000004},{"word":"I ","start":47.541000000000004,"end":47.621002000000004},{"word":"help ","start":47.621002000000004,"end":47.781002},{"word":"you? ","start":47.781002,"end":47.941002}]},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":49.691,"end":50.091}]},{"role":"agent","content":"Hello, thank you for taking my call. May I please speak with Shelly?","words":[{"word":"Hello, ","start":51.8199091796875,"end":52.1580908203125},{"word":"thank ","start":52.1580908203125,"end":52.3480908203125},{"word":"you ","start":52.3480908203125,"end":52.46354541015625},{"word":"for ","start":52.46354541015625,"end":52.600818115234375},{"word":"taking ","start":52.600818115234375,"end":52.90718188476563},{"word":"my ","start":52.90718188476563,"end":53.02263647460938},{"word":"call. ","start":53.02263647460938,"end":53.487181884765626},{"word":"May ","start":53.53327661132813,"end":53.66054931640625},{"word":"I ","start":53.66054931640625,"end":53.734185546875},{"word":"please ","start":53.734185546875,"end":53.9350947265625},{"word":"speak ","start":53.9350947265625,"end":54.1250947265625},{"word":"with ","start":54.1250947265625,"end":54.26236743164063},{"word":"Shelly?","start":54.26236743164063,"end":54.80054931640625}],"metadata":{"response_id":6}},{"role":"user","content":"Let me transfer you. ","words":[{"word":"Let ","start":60.591,"end":60.831},{"word":"me ","start":60.831,"end":61.071},{"word":"transfer ","start":61.071,"end":61.391},{"word":"you. ","start":61.391,"end":61.551}]},{"role":"agent","content":"Thank you. \n\nHello, am I speaking with Shelly?","words":[{"word":"Thank ","start":63.311818115234374,"end":63.6709091796875},{"word":"you. ","start":63.6709091796875,"end":64.04},{"word":"\n\nHello, ","start":64.09181811523437,"end":64.4190908203125},{"word":"am ","start":64.4190908203125,"end":64.53545458984375},{"word":"I ","start":64.53545458984375,"end":64.6090908203125},{"word":"speaking ","start":64.6090908203125,"end":64.87363647460937},{"word":"with ","start":64.87363647460937,"end":64.9790908203125},{"word":"Shelly?","start":64.9790908203125,"end":65.48545458984376}],"metadata":{"response_id":7}},{"role":"user","content":"Hello. This is Shelly. ","words":[{"word":"Hello. ","start":73.691,"end":74.091},{"word":"This ","start":74.091,"end":74.250996},{"word":"is ","start":74.250996,"end":74.411},{"word":"Shelly. ","start":74.411,"end":74.651}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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May I please speak with Shelly?","words":[{"word":"Thank ","start":29.4339091796875,"end":29.676636474609374},{"word":"you ","start":29.676636474609374,"end":29.8139091796875},{"word":"for ","start":29.8139091796875,"end":29.9720908203125},{"word":"holding. 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How can I help you? ","words":[{"word":"Good ","start":46.421,"end":46.741},{"word":"morning. ","start":46.741,"end":47.221000000000004},{"word":"How ","start":47.221000000000004,"end":47.381},{"word":"can ","start":47.381,"end":47.541000000000004},{"word":"I ","start":47.541000000000004,"end":47.621002000000004},{"word":"help ","start":47.621002000000004,"end":47.781002},{"word":"you? ","start":47.781002,"end":47.941002}]},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":49.691,"end":50.091}]},{"role":"agent","content":"Hello, thank you for taking my call. May I please speak with Shelly?","words":[{"word":"Hello, ","start":51.8199091796875,"end":52.1580908203125},{"word":"thank ","start":52.1580908203125,"end":52.3480908203125},{"word":"you ","start":52.3480908203125,"end":52.46354541015625},{"word":"for ","start":52.46354541015625,"end":52.600818115234375},{"word":"taking ","start":52.600818115234375,"end":52.90718188476563},{"word":"my ","start":52.90718188476563,"end":53.02263647460938},{"word":"call. ","start":53.02263647460938,"end":53.487181884765626},{"word":"May ","start":53.53327661132813,"end":53.66054931640625},{"word":"I ","start":53.66054931640625,"end":53.734185546875},{"word":"please ","start":53.734185546875,"end":53.9350947265625},{"word":"speak ","start":53.9350947265625,"end":54.1250947265625},{"word":"with ","start":54.1250947265625,"end":54.26236743164063},{"word":"Shelly?","start":54.26236743164063,"end":54.80054931640625}],"metadata":{"response_id":6}},{"role":"user","content":"Let me transfer you. ","words":[{"word":"Let ","start":60.591,"end":60.831},{"word":"me ","start":60.831,"end":61.071},{"word":"transfer ","start":61.071,"end":61.391},{"word":"you. ","start":61.391,"end":61.551}]},{"role":"agent","content":"Thank you. \n\nHello, am I speaking with Shelly?","words":[{"word":"Thank ","start":63.311818115234374,"end":63.6709091796875},{"word":"you. ","start":63.6709091796875,"end":64.04},{"word":"\n\nHello, ","start":64.09181811523437,"end":64.4190908203125},{"word":"am ","start":64.4190908203125,"end":64.53545458984375},{"word":"I ","start":64.53545458984375,"end":64.6090908203125},{"word":"speaking ","start":64.6090908203125,"end":64.87363647460937},{"word":"with ","start":64.87363647460937,"end":64.9790908203125},{"word":"Shelly?","start":64.9790908203125,"end":65.48545458984376}],"metadata":{"response_id":7}},{"role":"user","content":"Hello. This is Shelly. ","words":[{"word":"Hello. ","start":73.691,"end":74.091},{"word":"This ","start":74.091,"end":74.250996},{"word":"is ","start":74.250996,"end":74.411},{"word":"Shelly. ","start":74.411,"end":74.651}]},{"role":"agent","content":"Hi.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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Survey order integrity is 100% since questions followed the prescribed sequence without violations. Skip logic accuracy is 100% because the call correctly handled the refusal and did not send an application email or ask unnecessary questions. Verbatim survey compliance is 100% due to exact or near exact phrasing of survey questions including the mandatory phrase 'for statistical purposes'. Mandatory phrase detection is Yes because all required phrases were present in the call.","IVR_detector":"No","call_sequence":"5 questions asked","Lead Status":"Refused","called_by":"AC Automation","Withdrawal date":"2024-02-06","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9225,9226,10022,10453,9356,9364,9371,10254,9331,9431,10345,10522,10537,10794,10641,10484,10601,10721,10560,10586,10486,11014],"average":10151.09090909091,"num_requests":22},"tool_calls":[],"from_number":"+14375242727","to_number":"+15194287771","direction":"outbound"},"event_timestamp":1779804714455} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38401 CALL ID: call_02aaf301b4e0134b350c8a4c7aa EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:45:21-05:00","email":"shelly_desgagne_2@sympatico.ca","phone":"5194287771","firstName":"Shelly","lastName":"Desgagn\u00e9","orgid":"22260","orgname":"ASBHNHH","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"84b93e0dafb1d2ee170e1dd19e28b725","socialdata_lastcheck":null,"email_local":"","email_domain":"sympatico.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:21","updated_utc_timestamp":"2026-05-26 09:11:54","created_timestamp":"2025-05-05 11:45:21","updated_timestamp":"2026-05-26 09:11:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/38401\/automationEntryCounts"},"id":"38401","organization":"22260"}],"fieldValue":{"contact":"38401","field":"310","value":"The agent reached Shelly and conducted a survey regarding her lapsed National Payroll Institute membership. 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:45:21-05:00","email":"shelly_desgagne_2@sympatico.ca","phone":"5194287771","firstName":"Shelly","lastName":"Desgagn\u00e9","orgid":"22260","orgname":"ASBHNHH","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"84b93e0dafb1d2ee170e1dd19e28b725","socialdata_lastcheck":null,"email_local":"","email_domain":"sympatico.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:55-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:21","updated_utc_timestamp":"2026-05-26 09:11:55","created_timestamp":"2025-05-05 11:45:21","updated_timestamp":"2026-05-26 09:11:55","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:45:21-05:00","email":"shelly_desgagne_2@sympatico.ca","phone":"5194287771","firstName":"Shelly","lastName":"Desgagn\u00e9","orgid":"22260","orgname":"ASBHNHH","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"84b93e0dafb1d2ee170e1dd19e28b725","socialdata_lastcheck":null,"email_local":"","email_domain":"sympatico.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:11:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:45:21","updated_utc_timestamp":"2026-05-26 09:11:56","created_timestamp":"2025-05-05 11:45:21","updated_timestamp":"2026-05-26 09:11:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-07-17T11:52:04-05:00","email":"wuwanglearn@gmail.com","phone":"4163324828","firstName":"Wu","lastName":"Wang","orgid":"24328","orgname":"Tempursealy Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"4c49a17f94eef12f6512e9fc49825c54","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:23:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:04","updated_utc_timestamp":"2026-05-26 09:23:18","created_timestamp":"2025-07-17 11:52:04","updated_timestamp":"2026-05-26 09:23:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2025-07-17T11:52:04-05:00","email":"wuwanglearn@gmail.com","phone":"4163324828","firstName":"Wu","lastName":"Wang","orgid":"24328","orgname":"Tempursealy Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"4c49a17f94eef12f6512e9fc49825c54","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:23:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-07-17 11:52:04","updated_utc_timestamp":"2026-05-26 09:23:19","created_timestamp":"2025-07-17 11:52:04","updated_timestamp":"2026-05-26 09:23:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:23:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d821007a34092f01a6f50d0a724","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Serie","last_name":"Buzmion","full_name":"Serie Buzmion","contact_id":"39045","email":"serieklexis@yahoo.com","orgname":"Centre for Health and Safety Innovation","member_type":"PRO","bloc_notes_ac":"June 23 2025 vm\r\nSept 8 2025 vm\n2026-05-25 invalid phone destination, phone: +19052190044\n2026 May 25 contact answered and completed survey but declined to renew, reason: on leave\n2026-05-26 invalid phone destination, phone: +19052190044","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:30-04:00","called_by":"AC 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call reached the voicemail of the contact and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-26 10:23","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 26 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . 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Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching decisions were made. Verbatim Survey Compliance is 100% since no survey questions were asked. Mandatory Phrase Detection is No because the required phrases were not present due to the call reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"AC Automation","Withdrawal date":"2024-07-03","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9126],"average":9126,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14168332900","direction":"outbound"},"event_timestamp":1779805408958} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 39045 CALL ID: call_d821007a34092f01a6f50d0a724 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:46:07-05:00","email":"serieklexis@yahoo.com","phone":"9052190044","firstName":"Serie","lastName":"Buzmion","orgid":"22431","orgname":"Centre for Health and Safety 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:23:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_a3013d89c033829aa76982ebbbb","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Tiffany","last_name":"Chan","full_name":"Tiffany Chan","contact_id":"47041","email":"tyffyc@hotmail.com","orgname":"Ecobee Inc.","member_type":"PRO","bloc_notes_ac":"2026 May 25 call reached voicemail, no contact made\n2026 May 25 contact declined renewal due to cost but requested Associate membership info via email\n2026 May 26 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:31-04:00","called_by":"AC 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:23:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_13bf47dc1ad7256acede28eebaf","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Chung","last_name":"Wong","full_name":"Chung Wong","contact_id":"44125","email":"wongalex10@gmail.com","orgname":"Ming Pao Newspapers (Canada) Ltd.","member_type":"PRO","bloc_notes_ac":"LN Nov 12 2025 vm\n2026-05-25 Dial no answer, phone: +14166738223\n2026 May 25 contact leaving the country and no longer working in payroll\n2026-05-26 Dial no answer, phone: +14166738223","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:30-04:00","called_by":"AC 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","words":[{"word":"subscriber ","start":1.6269999,"end":2.107},{"word":"cannot ","start":2.107,"end":2.587},{"word":"receive ","start":2.587,"end":2.9069999},{"word":"messages ","start":2.9069999,"end":3.387},{"word":"at ","start":3.387,"end":3.6270000000000002},{"word":"this ","start":3.6270000000000002,"end":3.787},{"word":"time. 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Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is 0% as no phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"AC Automation","Withdrawal date":"2025-11-03"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9086],"average":9086,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14164601282","direction":"outbound"},"event_timestamp":1779805425002} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 44125 CALL ID: call_13bf47dc1ad7256acede28eebaf EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-11-04T10:05:57-06:00","email":"wongalex10@gmail.com","phone":"4166738223","firstName":"Chung","lastName":"Wong","orgid":"25689","orgname":"Ming Pao Newspapers (Canada) 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 10:23:50 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9fe073c77d52a9d7b24179247ca","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Robin","last_name":"Spence","full_name":"Robin Spence","contact_id":"30961","email":"robin@ngfcanada.com","orgname":"NGF Canada Ltd","member_type":"PRO","bloc_notes_ac":"April 16 2025 vm\r\nApril 30 2025 vm\r\nMay 7 2025 vm\r\nJuly 14 2025 vm\r\nLN Sept 23 2025 vm\n2026 May 25 call reached voicemail of Robin Spence\n2026 May 25 contact on LTD, let membership lapse, declined survey\n2026 May 26 call reached voicemail.","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:31-04:00","called_by":"AC 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 14:09:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7e71370fd67899ab791330612af","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Sana","last_name":"Shadab","full_name":"Sana Shadab","contact_id":"41773","email":"sanashadab0123@gmail.com","orgname":"Pharmasave Drugs (National) Ltd","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm\n2026 May 25 contact declined renewal due to increased fees, requested Associate membership details, email confirmed sanashadab0123@gmail.com","number_of_passed_courses":"4","extension":"439","province":"BC","toronto_current_time":"2026-05-26T14:07:06-04:00","called_by":"AC 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Yeah. It was the same call. I already answered that. ","words":[{"word":"It's ","start":20.178998,"end":20.579},{"word":"Yes. ","start":21.309,"end":21.629},{"word":"Yeah. ","start":21.629,"end":21.869},{"word":"It ","start":21.869,"end":21.949},{"word":"was ","start":21.949,"end":22.109},{"word":"the ","start":22.109,"end":22.269000000000002},{"word":"same ","start":22.269000000000002,"end":22.509},{"word":"call. ","start":22.509,"end":22.989},{"word":"I ","start":22.989,"end":23.229},{"word":"already ","start":23.229,"end":23.549},{"word":"answered ","start":23.549,"end":23.948999},{"word":"that. ","start":23.948999,"end":24.269000000000002}]},{"role":"agent","content":"Thank you for letting me know. I appreciate your patience. 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","words":[{"word":"Maybe ","start":45.809,"end":46.129},{"word":"tomorrow ","start":46.129,"end":46.849000000000004},{"word":"at ","start":46.849000000000004,"end":47.329},{"word":"Seymour. ","start":47.329,"end":47.729}]},{"role":"agent","content":"Thank you. Just to confirm, did you mean tomorrow at Seymour? 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Thank you. ","words":[{"word":"Tomorrow, ","start":56.188997,"end":57.469},{"word":"same ","start":57.469,"end":57.629},{"word":"time. ","start":57.629,"end":58.109},{"word":"Thank ","start":58.109,"end":58.269},{"word":"you. ","start":58.269,"end":58.429}]},{"role":"agent","content":"Thank you for your time. I will call you back tomorrow at the same time. Have a good day and goodbye.","words":[{"word":"Thank ","start":62.5019091796875,"end":62.71281811523438},{"word":"you ","start":62.71281811523438,"end":62.808272705078124},{"word":"for ","start":62.808272705078124,"end":62.92463647460937},{"word":"your ","start":62.92463647460937,"end":63.0619091796875},{"word":"time. 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Yeah. It was the same call. I already answered that. ","words":[{"word":"It's ","start":20.178998,"end":20.579},{"word":"Yes. ","start":21.309,"end":21.629},{"word":"Yeah. ","start":21.629,"end":21.869},{"word":"It ","start":21.869,"end":21.949},{"word":"was ","start":21.949,"end":22.109},{"word":"the ","start":22.109,"end":22.269000000000002},{"word":"same ","start":22.269000000000002,"end":22.509},{"word":"call. ","start":22.509,"end":22.989},{"word":"I ","start":22.989,"end":23.229},{"word":"already ","start":23.229,"end":23.549},{"word":"answered ","start":23.549,"end":23.948999},{"word":"that. ","start":23.948999,"end":24.269000000000002}]},{"role":"agent","content":"Thank you for letting me know. I appreciate your patience. Just to confirm, would you be willing to answer a few quick questions about your membership experience now, or would you prefer that I call back at another time?","words":[{"word":"Thank ","start":25.6429091796875,"end":25.864727294921874},{"word":"you ","start":25.864727294921874,"end":25.960181884765625},{"word":"for ","start":25.960181884765625,"end":26.065636474609374},{"word":"letting ","start":26.065636474609374,"end":26.28654541015625},{"word":"me ","start":26.28654541015625,"end":26.3710908203125},{"word":"know. 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","words":[{"word":"Oh, ","start":36.259,"end":36.499002},{"word":"call ","start":36.499002,"end":36.979},{"word":"another ","start":36.979,"end":37.459},{"word":"time. ","start":37.459,"end":37.779}]},{"role":"agent","content":"No problem at all. When would be the best date and time for me to call you back?","words":[{"word":"No ","start":39.4509091796875,"end":39.6409091796875},{"word":"problem ","start":39.6409091796875,"end":40.0209091796875},{"word":"at ","start":40.0209091796875,"end":40.116363525390625},{"word":"all. 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","words":[{"word":"Maybe ","start":45.809,"end":46.129},{"word":"tomorrow ","start":46.129,"end":46.849000000000004},{"word":"at ","start":46.849000000000004,"end":47.329},{"word":"Seymour. ","start":47.329,"end":47.729}]},{"role":"agent","content":"Thank you. Just to confirm, did you mean tomorrow at Seymour? Could you please clarify the best time for me to call you back tomorrow?","words":[{"word":"Thank ","start":49.3869091796875,"end":49.68236352539063},{"word":"you.","start":49.68236352539063,"end":50.04145458984375},{"word":" Just ","start":50.06182568359375,"end":50.26182568359375},{"word":"to ","start":50.26182568359375,"end":50.3572802734375},{"word":"confirm, ","start":50.3572802734375,"end":50.7372802734375},{"word":"did ","start":50.7372802734375,"end":50.88455297851562},{"word":"you ","start":50.88455297851562,"end":50.980007568359376},{"word":"mean ","start":50.980007568359376,"end":51.148189453125},{"word":"tomorrow ","start":51.148189453125,"end":51.580916748046874},{"word":"at ","start":51.580916748046874,"end":51.6872802734375},{"word":"Seymour?","start":51.6872802734375,"end":52.24637109375},{"word":" Could ","start":52.283193115234376,"end":52.49410229492187},{"word":"you ","start":52.49410229492187,"end":52.599556884765626},{"word":"please ","start":52.599556884765626,"end":52.8322841796875},{"word":"clarify ","start":52.8322841796875,"end":53.1804658203125},{"word":"the ","start":53.1804658203125,"end":53.26501147460937},{"word":"best ","start":53.26501147460937,"end":53.4122841796875},{"word":"time ","start":53.4122841796875,"end":53.5604658203125},{"word":"for ","start":53.5604658203125,"end":53.655011474609374},{"word":"me ","start":53.655011474609374,"end":53.739556884765626},{"word":"to ","start":53.739556884765626,"end":53.81319311523438},{"word":"call ","start":53.81319311523438,"end":53.971375},{"word":"you ","start":53.971375,"end":54.06682958984375},{"word":"back ","start":54.06682958984375,"end":54.24592041015625},{"word":"tomorrow?","start":54.24592041015625,"end":54.7422841796875}],"metadata":{"response_id":8}},{"role":"user","content":"Tomorrow, same time. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 14:09:46 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_dd05bc16f9907e93c4141174683","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Mian","last_name":"Sun","full_name":"Mian Sun","contact_id":"47055","email":"sunmian123456@gmail.com","orgname":"Victoria Training Center","member_type":"PRO","bloc_notes_ac":"2026 May 25 contact denies applying for membership and will call back for verification.","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-26T14:07:06-04:00","called_by":"AC Automation","cancel_date":"2026-01-06","corp_cancel_date":"","paid_thru":"2025-10-31","company_paid_thru":"","the_withdrawal_date":"2026-01-06","the_withdrawal_duration":"4 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So, actually, so so so Leslie is not me. So she will call you back. Yeah. She will call you back. Yeah. ","words":[{"word":"Yeah. ","start":50.204,"end":50.604},{"word":"So, ","start":50.604,"end":51.004},{"word":"actually, ","start":51.004,"end":51.644},{"word":"so ","start":51.644,"end":51.884},{"word":"so ","start":51.884,"end":52.204},{"word":"so ","start":52.204,"end":52.364000000000004},{"word":"Leslie ","start":52.834,"end":53.154},{"word":"is ","start":53.154,"end":53.394},{"word":"not ","start":53.394,"end":53.634},{"word":"me. ","start":53.634,"end":54.194},{"word":"So ","start":54.194,"end":54.353998000000004},{"word":"she ","start":54.353998000000004,"end":54.674},{"word":"will ","start":54.674,"end":54.914},{"word":"call ","start":54.914,"end":55.154},{"word":"you ","start":55.154,"end":55.234},{"word":"back. ","start":55.234,"end":55.554},{"word":"Yeah. 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What's the name? ","words":[{"word":"So ","start":19.194000000000003,"end":19.434},{"word":"what's ","start":19.434,"end":19.754},{"word":"the ","start":19.754,"end":19.914},{"word":"name ","start":19.914,"end":20.234},{"word":"of ","start":20.234,"end":20.553999},{"word":"the ","start":20.553999,"end":21.034000000000002},{"word":"the ","start":21.034000000000002,"end":21.354},{"word":"the ","start":21.354,"end":21.594},{"word":"the ","start":21.594,"end":21.754},{"word":"membership? ","start":21.754,"end":22.234},{"word":"What's ","start":22.704,"end":23.024},{"word":"the ","start":23.024,"end":23.184},{"word":"name? ","start":23.184,"end":23.344}]},{"role":"agent","content":"The membership I’m referring to is the Professional membership with the National Payroll Institute, or NPI. 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You you you said Select. Right? Yeah. Yeah. So what's the name of the person? ","words":[{"word":"No. ","start":34.083998,"end":34.484},{"word":"No. ","start":34.484,"end":34.644},{"word":"No. ","start":34.644,"end":34.804},{"word":"So ","start":34.804,"end":35.204},{"word":"I ","start":35.204,"end":35.444},{"word":"want ","start":35.444,"end":35.684},{"word":"to ","start":35.684,"end":35.763998},{"word":"know ","start":35.763998,"end":35.923998},{"word":"the ","start":35.923998,"end":36.083998},{"word":"the ","start":36.254,"end":36.414},{"word":"person ","start":36.414,"end":36.734},{"word":"name. ","start":36.734,"end":37.054},{"word":"You ","start":37.054,"end":37.374},{"word":"you ","start":37.374,"end":37.614000000000004},{"word":"you ","start":37.614000000000004,"end":37.934},{"word":"said ","start":37.934,"end":38.254},{"word":"Select. ","start":38.254,"end":39.614000000000004},{"word":"Right? ","start":39.614000000000004,"end":40.013998},{"word":"Yeah. 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So, actually, so so so Leslie is not me. So she will call you back. Yeah. She will call you back. Yeah. ","words":[{"word":"Yeah. ","start":50.204,"end":50.604},{"word":"So, ","start":50.604,"end":51.004},{"word":"actually, ","start":51.004,"end":51.644},{"word":"so ","start":51.644,"end":51.884},{"word":"so ","start":51.884,"end":52.204},{"word":"so ","start":52.204,"end":52.364000000000004},{"word":"Leslie ","start":52.834,"end":53.154},{"word":"is ","start":53.154,"end":53.394},{"word":"not ","start":53.394,"end":53.634},{"word":"me. ","start":53.634,"end":54.194},{"word":"So ","start":54.194,"end":54.353998000000004},{"word":"she ","start":54.353998000000004,"end":54.674},{"word":"will ","start":54.674,"end":54.914},{"word":"call ","start":54.914,"end":55.154},{"word":"you ","start":55.154,"end":55.234},{"word":"back. ","start":55.234,"end":55.554},{"word":"Yeah. 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I will let the person know. She will call you back. She will call you back. ","words":[{"word":"No. ","start":63.724000000000004,"end":64.044},{"word":"No. ","start":64.044,"end":64.284},{"word":"No. ","start":64.284,"end":64.444},{"word":"No. ","start":64.444,"end":64.604},{"word":"No. ","start":64.604,"end":64.844},{"word":"Call ","start":64.844,"end":64.924},{"word":"me ","start":64.924,"end":65.084},{"word":"back ","start":65.084,"end":65.244},{"word":"because ","start":65.244,"end":65.56400000000001},{"word":"I'm ","start":65.56400000000001,"end":65.884},{"word":"not ","start":65.884,"end":66.044},{"word":"the ","start":66.044,"end":66.20400000000001},{"word":"person. ","start":66.20400000000001,"end":66.604},{"word":"I ","start":66.604,"end":66.764},{"word":"will ","start":66.764,"end":66.924},{"word":"let ","start":66.924,"end":67.164},{"word":"the ","start":67.164,"end":67.244},{"word":"person ","start":67.244,"end":67.484},{"word":"know. 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2026-01-07T15:01:32-06:00","email":"sunmian123456@gmail.com","phone":"6047281717","firstName":"Mian","lastName":"Sun","orgid":"21916","orgname":"Victoria Training Center","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"94bd22290fc6400c10826557c9cd87bc","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T13:09:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-01-07 15:01:32","updated_utc_timestamp":"2026-05-26 13:09:52","created_timestamp":"2026-01-07 15:01:32","updated_timestamp":"2026-05-26 13:09:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 14:33:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_31f51c44223968eac80a6171d28","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Simran","last_name":"Sethi","full_name":"Simran Sethi","contact_id":"39875","email":"simandeason@gmail.com","orgname":"Sunny's Bridal Gallery","member_type":"PRO","bloc_notes_ac":"July 2 2025 completed ( willing to renew)\r\nLN / 21 October 2025 VM\r\nLN / 31 October 2025 VM\r\nLN / 10 November 2025 Sent the e-mail again for renewal\r\nLN / 17 December 2025 VM\n2026 May 25 call reached voicemail, no contact made\n2026 May 25 callback scheduled for next day at 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 16:34:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c1de520a98ac3f4aadfb977d316","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Paulino","last_name":"Ronsayro","full_name":"Paulino Ronsayro","contact_id":"30954","email":"pronsayro@gmail.com","orgname":"The Centre for Child Development of BC","member_type":"PRO","bloc_notes_ac":"15 April 2025 Survey completed\n2026 May 25 callback scheduled for 2026-05-26 16:00","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-05-25T14:07:08-04:00","called_by":"","cancel_date":"2025-03-04","corp_cancel_date":"","paid_thru":"2024-12-31","company_paid_thru":"","the_withdrawal_date":"2025-03-04","the_withdrawal_duration":"1 year 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I'm in the middle of a report right now. Can you just reschedule this one? Or I can call you back if that's good. ","words":[{"word":"You ","start":49.181,"end":49.421003},{"word":"know ","start":49.421003,"end":49.581002999999995},{"word":"what? ","start":49.581002999999995,"end":49.821},{"word":"I'm ","start":49.821,"end":50.061003},{"word":"in ","start":50.061003,"end":50.221002},{"word":"the ","start":50.221002,"end":50.381002},{"word":"middle ","start":50.381002,"end":50.541002},{"word":"of ","start":50.541002,"end":50.701001999999995},{"word":"a ","start":50.701001999999995,"end":50.781},{"word":"report ","start":50.891,"end":51.131002},{"word":"right ","start":51.131002,"end":51.451001999999995},{"word":"now. 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When would be a good time for me to call you back?","words":[{"word":"Absolutely, ","start":57.2529091796875,"end":57.8129091796875},{"word":"I ","start":57.8129091796875,"end":57.87563647460937},{"word":"understand ","start":57.87563647460937,"end":58.11836352539063},{"word":"you’re ","start":58.11836352539063,"end":58.24472729492187},{"word":"busy. 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May I please speak with Paulino?","words":[{"word":"Good ","start":3.9819091796875,"end":4.1719091796875},{"word":"afternoon, ","start":4.1719091796875,"end":4.5519091796875},{"word":"Jennifer. 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I'm in the middle of a report right now. Can you just reschedule this one? Or I can call you back if that's good. ","words":[{"word":"You ","start":49.181,"end":49.421003},{"word":"know ","start":49.421003,"end":49.581002999999995},{"word":"what? ","start":49.581002999999995,"end":49.821},{"word":"I'm ","start":49.821,"end":50.061003},{"word":"in ","start":50.061003,"end":50.221002},{"word":"the ","start":50.221002,"end":50.381002},{"word":"middle ","start":50.381002,"end":50.541002},{"word":"of ","start":50.541002,"end":50.701001999999995},{"word":"a ","start":50.701001999999995,"end":50.781},{"word":"report ","start":50.891,"end":51.131002},{"word":"right ","start":51.131002,"end":51.451001999999995},{"word":"now. 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