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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 10:03:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d95bccee0fcca6f0928ac98f736","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Kishan","last_name":"Pandit","full_name":"Kishan Pandit","contact_id":"31032","email":"kishan_pandit@hotmail.com","orgname":"","member_type":"PRO","bloc_notes_ac":"July 14 2025 Survey completed Send application plus she wants to know what she would need to do to get to maintain CPE hours.\r\n\r\nApril 16 2025 vm\r\nApril 30 2025 vm\r\nMay 7 2025 vm\r\nLN / 21 October 2025 VM\r\nLN / 31 October 2025 VM\r\nLN / 07 November VM\r\nLN / 17 November 2025 VM\r\nLN / 27 November 2025 VM\r\nLN / 04 December 2025 VM\n2026 May 19 call reached voicemail\n2026 May 19 callback scheduled for 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 10:08:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0cb61121341f4528d84440069ce","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Paul","last_name":"Challita","full_name":"Paul Challita","contact_id":"39277","email":"p.challita2020@gmail.com","orgname":"Rio Tinto","member_type":"PRO","bloc_notes_ac":"june 25 2025 listen to it later\r\nLN / 02 October 2025 Survey completed\n2026 May 25 reached voicemail for Paul Shalitas\n2026 May 25 contact refused to renew membership, declined Associate membership option\n2026 May 26 contact already answered call yesterday and declined to provide feedback 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","start":1.4649999,"end":2.025}]},{"role":"agent","content":"may I please speak with Paul?","words":[{"word":"may ","start":1.3440908203125,"end":1.491363525390625},{"word":"I ","start":1.491363525390625,"end":1.5759091796875},{"word":"please ","start":1.5759091796875,"end":1.776818115234375},{"word":"speak ","start":1.776818115234375,"end":1.82954541015625},{"word":"with ","start":1.82954541015625,"end":1.987727294921875},{"word":"Paul?","start":1.987727294921875,"end":2.1459091796875}],"metadata":{"response_id":0}},{"role":"user","content":"The person you've reached is using a screening service from Google. 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Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% since no survey or email was sent, so no branching errors. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were detected due to the call reaching voicemail screening service.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"AC Automation","Withdrawal date":"2024-11-02"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9151],"average":9151,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+15145540474","direction":"outbound"},"event_timestamp":1779890919737} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 39277 CALL ID: call_0cb61121341f4528d84440069ce EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:46:23-05:00","email":"p.challita2020@gmail.com","phone":"5145540474","firstName":"Paul","lastName":"Challita","orgid":"5083","orgname":"Rio 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 10:08:47 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ed7c11718ccf4962a1130872940","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Robin","last_name":"Spence","full_name":"Robin Spence","contact_id":"30961","email":"robin@ngfcanada.com","orgname":"NGF Canada Ltd","member_type":"PRO","bloc_notes_ac":"April 16 2025 vm\r\nApril 30 2025 vm\r\nMay 7 2025 vm\r\nJuly 14 2025 vm\r\nLN Sept 23 2025 vm\n2026 May 25 call reached voicemail of Robin Spence\n2026 May 25 contact on LTD, let membership lapse, declined survey\n2026 May 26 call reached voicemail.\n2026 May 26 contact answered and mentioned previous call, no renewal 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2025-03-06T16:47:14-06:00","email":"robin@ngfcanada.com","phone":"2267068879","firstName":"Robin","lastName":"Spence","orgid":"17687","orgname":"NGF Canada Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"51e87d9f12337e5c3b3d4213af38d5f4","socialdata_lastcheck":null,"email_local":"","email_domain":"ngfcanada.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-27T09:08:52-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-06 16:47:14","updated_utc_timestamp":"2026-05-27 09:08:52","created_timestamp":"2025-03-06 16:47:14","updated_timestamp":"2026-05-27 09:08:52","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 10:08:58 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_94e32721686f556b0c87924d1c7","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Shakil","last_name":"Hirani","full_name":"Shakil Hirani","contact_id":"11011","email":"shakilhirani@yahoo.com","orgname":"National Car Rental","member_type":"PRO","bloc_notes_ac":"18 March 2025 VM\r\n31 March 2025 VM\r\n07 April 2025 VM\r\n14 April 2025 VM\r\n22 April 2025 VM\r\n28 April 2025 VM\r\nLN / 08 December 2025 VM\n2026 May 25 contact refused renewal due to reinstatement exam and poor treatment by staff.\n2026 May 26 contact refused to renew due to unwillingness to complete certifications","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-27T10:07:12-04:00","called_by":"AC Automation","cancel_date":"2024-02-03","corp_cancel_date":"","paid_thru":"2023-11-30","company_paid_thru":"","the_withdrawal_date":"2024-02-03","the_withdrawal_duration":"2 years and 3 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_94e32721686f556b0c87924d1c7","X-RetellAI-SipTraceId":"call_94e32721686f556b0c87924d1c7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1779890925288,"end_timestamp":1779890930367,"duration_ms":5079,"transcript":"Agent: Hello, may I \nUser: You have reached mailbox number two two six \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.2099091796875,"end":1.505363525390625},{"word":"may ","start":1.505363525390625,"end":1.65354541015625},{"word":"I 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","words":[{"word":"You ","start":1.3509999,"end":1.7509998999999998},{"word":"have ","start":1.7509998999999998,"end":1.9109999999999998},{"word":"reached ","start":1.9109999999999998,"end":2.311},{"word":"mailbox ","start":2.311,"end":2.9509998},{"word":"number ","start":2.9509998,"end":3.351},{"word":"two ","start":3.351,"end":3.7509997999999998},{"word":"two ","start":3.7509997999999998,"end":4.151},{"word":"six ","start":4.151,"end":4.471}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/343264d6759f6263d5d5369337065bc7513f51a223643e27b4af628a36d69017/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/343264d6759f6263d5d5369337065bc7513f51a223643e27b4af628a36d69017/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/343264d6759f6263d5d5369337065bc7513f51a223643e27b4af628a36d69017/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":935,"p90":935,"p95":935,"p99":935,"min":935,"max":935,"num":1,"sum":935,"values":[935]},"tts":{"p50":252,"p90":252,"p95":252,"p99":252,"min":252,"max":252,"num":1,"sum":252,"values":[252]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.9},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.4},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.9000000000000001},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.7458333,"combined_cost":4.475},"call_analysis":{"call_summary":"The call was not answered by the contact and went to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 27 call reached voicemail","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Official opening not delivered, no questions asked, no valid outcome, no approved closing.","Official Opening Gate Accuracy":"100% . No official opening spoken to gatekeeper, no identity confirmation needed as call not answered.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching errors as call ended at voicemail.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . No phrases detected due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken. Official Opening Gate Accuracy is 100% because the official opening was not spoken to a gatekeeper and no identity confirmation was needed as the call was not answered. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because the call ended at voicemail with no branching errors. Verbatim Survey Compliance is 100% since no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were detected due to the call reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"AC Automation","Withdrawal date":"2024-02-03"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9142],"average":9142,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12266062244","direction":"outbound"},"event_timestamp":1779890939184} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 11011 CALL ID: call_94e32721686f556b0c87924d1c7 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car 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call was not answered by the contact and went to voicemail.","cdate":"2026-05-25T11:20:52-05:00","udate":"2026-05-27T09:08:59-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1193789\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1193789\/field"},"owner":"11011","id":"1193789"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-27T09:08:59-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 10:09:34 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f34cd96fac02c3e73594be68060","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Yunye","last_name":"Su","full_name":"Yunye Su","contact_id":"49355","email":"yunye321@hotmail.com","orgname":"The Investigators Group Inc.","member_type":"PRO","bloc_notes_ac":"2026 May 25 contact transferred to Yunye who confirmed membership cancellation\n2026 May 26 contact confirmed identity as Yunye Su but refused to renew and requested no further calls.","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-27T10:07:10-04:00","called_by":"AC 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2026-05-06T09:32:36-05:00","email":"yunye321@hotmail.com","phone":"4169559450","firstName":"Yunye","lastName":"Su","orgid":"27632","orgname":"The Investigators Group Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"3dc3c417c78afcc48db50f29e953db84","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-27T09:09:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:32:36","updated_utc_timestamp":"2026-05-27 09:09:36","created_timestamp":"2026-05-06 09:32:36","updated_timestamp":"2026-05-27 09:09:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 2 → HTTP 200 {"contacts":[{"cdate":"2026-05-06T09:32:36-05:00","email":"yunye321@hotmail.com","phone":"4169559450","firstName":"Yunye","lastName":"Su","orgid":"27632","orgname":"The Investigators Group Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"3dc3c417c78afcc48db50f29e953db84","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-27T09:09:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:32:36","updated_utc_timestamp":"2026-05-27 09:09:37","created_timestamp":"2026-05-06 09:32:36","updated_timestamp":"2026-05-27 09:09:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2026-05-06T09:32:36-05:00","email":"yunye321@hotmail.com","phone":"4169559450","firstName":"Yunye","lastName":"Su","orgid":"27632","orgname":"The Investigators Group Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"3dc3c417c78afcc48db50f29e953db84","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-27T09:09:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:32:36","updated_utc_timestamp":"2026-05-27 09:09:37","created_timestamp":"2026-05-06 09:32:36","updated_timestamp":"2026-05-27 09:09:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2026-05-06T09:32:36-05:00","email":"yunye321@hotmail.com","phone":"4169559450","firstName":"Yunye","lastName":"Su","orgid":"27632","orgname":"The Investigators Group Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"3dc3c417c78afcc48db50f29e953db84","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-27T09:09:37-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2026-05-06 09:32:36","updated_utc_timestamp":"2026-05-27 09:09:37","created_timestamp":"2026-05-06 09:32:36","updated_timestamp":"2026-05-27 09:09:37","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 10:23:23 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9b1e969f8e6dc3ca6f8bf85187c","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Paul","last_name":"Challita","full_name":"Paul Challita","contact_id":"39277","email":"p.challita2020@gmail.com","orgname":"Rio Tinto","member_type":"PRO","bloc_notes_ac":"june 25 2025 listen to it later\r\nLN / 02 October 2025 Survey completed\n2026 May 25 reached voicemail for Paul Shalitas\n2026 May 25 contact refused to renew membership, declined Associate membership option\n2026 May 26 contact already answered call yesterday and declined to provide feedback again\n2026 May 27 call reached voicemail screening service, no contact with 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Official opening not delivered, no survey questions asked, no valid outcome, no approved closing.","Official Opening Gate Accuracy":"100% . No official opening spoken to gatekeeper, no identity confirmation needed as call not answered by human.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching errors as call ended at voicemail.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . No mandatory phrases detected due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken. Official Opening Gate Accuracy is 100% because the official opening was not spoken to a gatekeeper and no identity confirmation was required as the call was not answered by a human. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because the call ended at voicemail with no branching errors. Verbatim Survey Compliance is 100% since no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were detected due to the call reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"AC Automation","Withdrawal date":"2024-11-02"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9151],"average":9151,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+15145540474","direction":"outbound"},"event_timestamp":1779891803682} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 39277 CALL ID: call_9b1e969f8e6dc3ca6f8bf85187c EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:46:23-05:00","email":"p.challita2020@gmail.com","phone":"5145540474","firstName":"Paul","lastName":"Challita","orgid":"5083","orgname":"Rio 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 10:23:36 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_78b51ba692c16d215ad00cfb2ba","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Shelly","last_name":"Desgagné","full_name":"Shelly Desgagné","contact_id":"38401","email":"shelly_desgagne_2@sympatico.ca","orgname":"ASBHNHH","member_type":"PRO","bloc_notes_ac":"June 18 2025 vm\r\nSept 4 2025 vm\n2026 May 25 contact declined renewal, no longer does payroll services\n2026 May 26 contact declined renewal citing no longer active in payroll\n2026 May 27 call reached voicemail for Shelly Descaine","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-27T10:07:11-04:00","called_by":"AC Automation","cancel_date":"2024-02-06","corp_cancel_date":"","paid_thru":"2024-01-31","company_paid_thru":"","the_withdrawal_date":"2024-02-06","the_withdrawal_duration":"2 years and 3 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_78b51ba692c16d215ad00cfb2ba","X-RetellAI-SipTraceId":"call_78b51ba692c16d215ad00cfb2ba","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1779891806593,"end_timestamp":1779891808873,"duration_ms":2280,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.187,"end":0.507},{"word":"call ","start":0.507,"end":0.7469999700000001},{"word":"has ","start":0.7469999700000001,"end":0.987},{"word":"been ","start":0.987,"end":1.147},{"word":"forwarded ","start":1.147,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.7069999999999999},{"word":"voicemail. ","start":1.7069999999999999,"end":2.027}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.187,"end":0.507},{"word":"call ","start":0.507,"end":0.7469999700000001},{"word":"has ","start":0.7469999700000001,"end":0.987},{"word":"been ","start":0.987,"end":1.147},{"word":"forwarded ","start":1.147,"end":1.4669999},{"word":"to ","start":1.4669999,"end":1.7069999999999999},{"word":"voicemail. ","start":1.7069999999999999,"end":2.027}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b7b4fc15866899783a1a8f6d21a55fe19700cf4a48848cf51cd2da03339623f5/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b7b4fc15866899783a1a8f6d21a55fe19700cf4a48848cf51cd2da03339623f5/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b7b4fc15866899783a1a8f6d21a55fe19700cf4a48848cf51cd2da03339623f5/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":656,"p90":656,"p95":656,"p99":656,"min":656,"max":656,"num":1,"sum":656,"values":[656]},"tts":{"p50":188,"p90":188,"p95":188,"p99":188,"min":188,"max":188,"num":1,"sum":188,"values":[188]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.7000000000000002},{"product":"elevenlabs_tts_03_2026","unit_price":0.0666667,"cost":0.2},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.9000000000000001},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.4791667,"combined_cost":4.4375},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-27 10:23","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","PRO-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 27 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . 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Verbatim Survey Compliance is 0% due to no survey interaction. Mandatory Phrase Detection is No because no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"AC Automation","Withdrawal date":"2024-02-06"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9225],"average":9225,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12265673204","direction":"outbound"},"event_timestamp":1779891816718} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 38401 CALL ID: call_78b51ba692c16d215ad00cfb2ba EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 10:23:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cd625cb3d6002d57786c8842afc","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Robin","last_name":"Spence","full_name":"Robin Spence","contact_id":"30961","email":"robin@ngfcanada.com","orgname":"NGF Canada Ltd","member_type":"PRO","bloc_notes_ac":"April 16 2025 vm\r\nApril 30 2025 vm\r\nMay 7 2025 vm\r\nJuly 14 2025 vm\r\nLN Sept 23 2025 vm\n2026 May 25 call reached voicemail of Robin Spence\n2026 May 25 contact on LTD, let membership lapse, declined survey\n2026 May 26 call reached voicemail.\n2026 May 26 contact answered and mentioned previous call, no renewal discussed.\n2026 May 27 call reached voicemail of Robin 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 10:23:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c631cb933f00a9c967627de5687","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Shakil","last_name":"Hirani","full_name":"Shakil Hirani","contact_id":"11011","email":"shakilhirani@yahoo.com","orgname":"National Car Rental","member_type":"PRO","bloc_notes_ac":"18 March 2025 VM\r\n31 March 2025 VM\r\n07 April 2025 VM\r\n14 April 2025 VM\r\n22 April 2025 VM\r\n28 April 2025 VM\r\nLN / 08 December 2025 VM\n2026 May 25 contact refused renewal due to reinstatement exam and poor treatment by staff.\n2026 May 26 contact refused to renew due to unwillingness to complete certifications\n2026 May 27 call reached 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Mandatory phrase detection is 0% as no phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"AC Automation","Withdrawal date":"2024-02-03"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9142],"average":9142,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12266062244","direction":"outbound"},"event_timestamp":1779891830345} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 11011 CALL ID: call_c631cb933f00a9c967627de5687 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/automationEntryCounts"},"id":"11011","organization":"3783"}],"fieldValue":{"contact":"11011","field":"310","value":"The 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16:07:04","updated_utc_timestamp":"2026-05-27 09:23:51","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-27 09:23:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/automationEntryCounts"},"id":"11011","organization":"3783"}],"fieldValue":{"contact":"11011","field":"311","value":"Voicemail reached, no contact","cdate":"2026-05-25T11:20:52-05:00","udate":"2026-05-27T09:23:51-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1193790\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1193790\/field"},"owner":"11011","id":"1193790"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-27T09:23:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:04","updated_utc_timestamp":"2026-05-27 09:23:51","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-27 09:23:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/11011\/automationEntryCounts"},"id":"11011","organization":"3783"}],"fieldValue":{"contact":"11011","field":"33","value":"18 March 2025 VM\r\n31 March 2025 VM\r\n07 April 2025 VM\r\n14 April 2025 VM\r\n22 April 2025 VM\r\n28 April 2025 VM\r\nLN \/ 08 December 2025 VM\n2026 May 25 contact refused renewal due to reinstatement exam and poor treatment by staff.\n2026 May 26 contact refused to renew due to unwillingness to complete certifications\n2026 May 27 call reached voicemail\n2026 May 27 call reached voicemail","cdate":"2025-05-08T16:28:00-05:00","udate":"2026-05-27T09:23:51-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/479214\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/479214\/field"},"owner":"11011","id":"479214"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-27T09:23:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:04","updated_utc_timestamp":"2026-05-27 09:23:51","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-27 09:23:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:07:04-05:00","email":"shakilhirani@yahoo.com","phone":"2266062244","firstName":"Shakil","lastName":"Hirani","orgid":"3783","orgname":"National Car Rental","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48bc81f1d1a917cf5397827ef55b13d7","socialdata_lastcheck":null,"email_local":"","email_domain":"yahoo.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-27T09:23:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-03 16:07:04","updated_utc_timestamp":"2026-05-27 09:23:51","created_timestamp":"2024-10-03 16:07:04","updated_timestamp":"2026-05-27 09:23:51","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 10:33:30 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3e061a27edc866c90786e3bc15f","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Tatiana","last_name":"Petritskaia","full_name":"Tatiana Petritskaia","contact_id":"37938","email":"tanyakaske@yahoo.ca","orgname":"TP Accounting","member_type":"PRO","bloc_notes_ac":"june 17 2025 completed\n2026 May 25 call reached voicemail, no message left\n2026 May 25 contact refused to renew and requested cancellation.\n2026 May 26 contact requested callback for renewal discussion","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-05-26T10:07:31-04:00","called_by":"AC 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Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is 0% because required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached","called_by":"AC Automation","Withdrawal date":"2024-10-02","LN PRO Withdrawal Duration Status":"3 months - 30 months"}},"data_storage_setting":"everything","llm_token_usage":{"values":[9132,9138],"average":9135,"num_requests":2},"tool_calls":[],"from_number":"+14375242727","to_number":"+14168386949","direction":"outbound"},"event_timestamp":1779892411684} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 37938 CALL ID: call_3e061a27edc866c90786e3bc15f EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:44:52-05:00","email":"tanyakaske@yahoo.ca","phone":"4168386949","firstName":"Tatiana","lastName":"Petritskaia","orgid":"22124","orgname":"TP 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 13:49:43 ---------------------------------------- RAW: (empty) ---------------------------------------- ❌ Invalid payload (missing call) ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-27 14:33:39 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7ea58ac1de878c07085656c6ac7","call_type":"phone_call","agent_id":"agent_52a374335a7faaef27f1eacd36","agent_version":47,"agent_name":"NPI LN PRO","retell_llm_dynamic_variables":{"first_name":"Sana","last_name":"Shadab","full_name":"Sana Shadab","contact_id":"41773","email":"sanashadab0123@gmail.com","orgname":"Pharmasave Drugs (National) Ltd","member_type":"PRO","bloc_notes_ac":"Aug 27 2025 vm\n2026 May 25 contact declined renewal due to increased fees, requested Associate membership details, email confirmed sanashadab0123@gmail.com\n2026 May 26 contact requested callback for renewal discussion tomorrow at same time","number_of_passed_courses":"4","extension":"439","province":"BC","toronto_current_time":"2026-05-26T14:07:06-04:00","called_by":"AC Automation","cancel_date":"2025-07-04","corp_cancel_date":"","paid_thru":"2025-04-30","company_paid_thru":"","the_withdrawal_date":"2025-07-04","the_withdrawal_duration":"10 months"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7ea58ac1de878c07085656c6ac7","X-RetellAI-SipTraceId":"call_7ea58ac1de878c07085656c6ac7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1779906810440,"end_timestamp":1779906813389,"duration_ms":2949,"transcript":"User: person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"person you are trying to reach is currently unavailable. 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