[2026-04-13 12:53:27] Webhook received: Contact ID 33427
[2026-04-13 12:53:27] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+12899399288",
    "retell_llm_dynamic_variables": {
        "first_name": "Tri Ly",
        "last_name": "",
        "full_name": "Tri Ly ",
        "contact_id": "33427",
        "email": "tri@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "AST",
        "bloc_notes_ac": "2026 Feb 23 - Contact busy, callback scheduled for 2024-06-13 15:30\n2026 Feb 23 contact busy, callback scheduled for 2024-06-13 15:00\n2026 Feb 23 - Contact busy, callback scheduled for 12:48\n2026 Feb 23 - Contact clarified membership is active, answered survey questions.\n2026 Feb 23 contact clarified membership not expired, provided NPI ID 235670, declined survey questions\n2026 Feb 23 contact provided NPI ID 12305678 but declined survey and ended call - NPI# 12305678\n2026 Feb 25 call reached voicemail, no contact made\n2026 Feb 26 contact refused survey and ended call early\n2026 Feb 26 contact refused to discuss membership and ended call quickly.\n2026 Feb 26 contact refused to discuss membership renewal and ended call quickly.\n2026 Feb 26 contact not available, call ended quickly\n2026 Feb 26 call started but user hung up early after introduction\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 04 contact agreed to receive webinar info and renewal application email sent - NPI# 33427",
        "number_of_passed_courses": "999",
        "extension": "1234",
        "province": "ON",
        "toronto_current_time": "2026-04-13T12:53:28-04:00",
        "called_by": "",
        "cancel_date": "2000-05-01",
        "corp_cancel_date": "",
        "paid_thru": "2080-02-29",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 12:53:27] Added to queue. Total in queue: 1
[2026-04-13 14:13:46] Webhook received: Contact ID 31417
[2026-04-13 14:13:46] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+15144313257",
    "retell_llm_dynamic_variables": {
        "first_name": "Gil",
        "last_name": "Testprofile",
        "full_name": "Gil Testprofile",
        "contact_id": "31417",
        "email": "payam@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "",
        "bloc_notes_ac": "2026 Feb 13 contact forgot to renew, sent application email to two addresses, confirmed receipt, completed survey\n2026 Feb 13 contact declined renewal due to sponsorship stopped but agreed to self-sponsor and renewal application sent\n2026 Feb 24 - Contact Gilles declined to renew and refused survey participation - NPI#\n2026 Feb 24 - Contact answered, corrected name pronunciation multiple times, call ended early - NPI#\n2026 Feb 24 contact declined to participate in survey and ended call - NPI#\n2026 Feb 24 call ended abruptly after name pronunciation corrections",
        "number_of_passed_courses": "",
        "extension": "",
        "province": "",
        "toronto_current_time": "2026-04-13T14:13:46-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "",
        "paid_thru": "",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 14:13:46] Added to queue. Total in queue: 2
[2026-04-13 15:21:24] Webhook received: Contact ID 31417
[2026-04-13 15:21:24] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+15144313257",
    "retell_llm_dynamic_variables": {
        "first_name": "Gil",
        "last_name": "Testprofile",
        "full_name": "Gil Testprofile",
        "contact_id": "31417",
        "email": "payam@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "PRO",
        "bloc_notes_ac": "2026 Feb 13 contact forgot to renew, sent application email to two addresses, confirmed receipt, completed survey\n2026 Feb 13 contact declined renewal due to sponsorship stopped but agreed to self-sponsor and renewal application sent\n2026 Feb 24 - Contact Gilles declined to renew and refused survey participation - NPI#\n2026 Feb 24 - Contact answered, corrected name pronunciation multiple times, call ended early - NPI#\n2026 Feb 24 contact declined to participate in survey and ended call - NPI#\n2026 Feb 24 call ended abruptly after name pronunciation corrections\n2026 Apr 13 contact interested in renewal, asked about PCP exam, email sent - NPI# 31417",
        "number_of_passed_courses": "",
        "extension": "",
        "province": "",
        "toronto_current_time": "2026-04-13T15:21:25-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-15",
        "paid_thru": "",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 15:21:24] Added to queue. Total in queue: 2
[2026-04-13 15:30:15] Webhook received: Contact ID 31417
[2026-04-13 15:30:15] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+15144313257",
    "retell_llm_dynamic_variables": {
        "first_name": "Gil",
        "last_name": "Testprofile",
        "full_name": "Gil Testprofile",
        "contact_id": "31417",
        "email": "payam@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "PRO",
        "bloc_notes_ac": "2026 Feb 13 contact forgot to renew, sent application email to two addresses, confirmed receipt, completed survey\n2026 Feb 13 contact declined renewal due to sponsorship stopped but agreed to self-sponsor and renewal application sent\n2026 Feb 24 - Contact Gilles declined to renew and refused survey participation - NPI#\n2026 Feb 24 - Contact answered, corrected name pronunciation multiple times, call ended early - NPI#\n2026 Feb 24 contact declined to participate in survey and ended call - NPI#\n2026 Feb 24 call ended abruptly after name pronunciation corrections\n2026 Apr 13 contact interested in renewal, asked about PCP exam, email sent - NPI# 31417\n2026 Apr 13 contact answered, interested in renewal, asked about designation reinstatement, withdrawal date confirmed",
        "number_of_passed_courses": "",
        "extension": "",
        "province": "",
        "toronto_current_time": "2026-04-13T15:30:15-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-15",
        "paid_thru": "",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 15:30:15] Added to queue. Total in queue: 2
[2026-04-13 15:52:10] Webhook received: Contact ID 33427
[2026-04-13 15:52:10] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+12899399288",
    "retell_llm_dynamic_variables": {
        "first_name": "Tri Ly",
        "last_name": "",
        "full_name": "Tri Ly ",
        "contact_id": "33427",
        "email": "tri@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "AST",
        "bloc_notes_ac": "2026 Feb 23 - Contact busy, callback scheduled for 2024-06-13 15:30\n2026 Feb 23 contact busy, callback scheduled for 2024-06-13 15:00\n2026 Feb 23 - Contact busy, callback scheduled for 12:48\n2026 Feb 23 - Contact clarified membership is active, answered survey questions.\n2026 Feb 23 contact clarified membership not expired, provided NPI ID 235670, declined survey questions\n2026 Feb 23 contact provided NPI ID 12305678 but declined survey and ended call - NPI# 12305678\n2026 Feb 25 call reached voicemail, no contact made\n2026 Feb 26 contact refused survey and ended call early\n2026 Feb 26 contact refused to discuss membership and ended call quickly.\n2026 Feb 26 contact refused to discuss membership renewal and ended call quickly.\n2026 Feb 26 contact not available, call ended quickly\n2026 Feb 26 call started but user hung up early after introduction\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 04 contact agreed to receive webinar info and renewal application email sent - NPI# 33427\n2026 Apr 13 contact was busy and refused further calls",
        "number_of_passed_courses": "999",
        "extension": "1234",
        "province": "ON",
        "toronto_current_time": "2026-04-13T15:52:11-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-20",
        "paid_thru": "2080-02-29",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 15:52:10] Added to queue. Total in queue: 2
[2026-04-13 15:56:50] Webhook received: Contact ID 33427
[2026-04-13 15:56:50] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+12899399288",
    "retell_llm_dynamic_variables": {
        "first_name": "Tri Ly",
        "last_name": "",
        "full_name": "Tri Ly ",
        "contact_id": "33427",
        "email": "tri@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "AST",
        "bloc_notes_ac": "2026 Feb 23 - Contact busy, callback scheduled for 2024-06-13 15:30\n2026 Feb 23 contact busy, callback scheduled for 2024-06-13 15:00\n2026 Feb 23 - Contact busy, callback scheduled for 12:48\n2026 Feb 23 - Contact clarified membership is active, answered survey questions.\n2026 Feb 23 contact clarified membership not expired, provided NPI ID 235670, declined survey questions\n2026 Feb 23 contact provided NPI ID 12305678 but declined survey and ended call - NPI# 12305678\n2026 Feb 25 call reached voicemail, no contact made\n2026 Feb 26 contact refused survey and ended call early\n2026 Feb 26 contact refused to discuss membership and ended call quickly.\n2026 Feb 26 contact refused to discuss membership renewal and ended call quickly.\n2026 Feb 26 contact not available, call ended quickly\n2026 Feb 26 call started but user hung up early after introduction\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 04 contact agreed to receive webinar info and renewal application email sent - NPI# 33427\n2026 Apr 13 contact was busy and refused further calls\n2026 Apr 13 call started, agent reached Tri Ly, first question asked, call ended early",
        "number_of_passed_courses": "999",
        "extension": "1234",
        "province": "ON",
        "toronto_current_time": "2026-04-13T15:56:50-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-20",
        "paid_thru": "2080-02-29",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 15:56:50] Added to queue. Total in queue: 2
[2026-04-13 16:02:46] Webhook received: Contact ID 33427
[2026-04-13 16:02:46] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+12899399288",
    "retell_llm_dynamic_variables": {
        "first_name": "Tri Ly",
        "last_name": "",
        "full_name": "Tri Ly ",
        "contact_id": "33427",
        "email": "tri@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "AST",
        "bloc_notes_ac": "2026 Feb 23 - Contact busy, callback scheduled for 2024-06-13 15:30\n2026 Feb 23 contact busy, callback scheduled for 2024-06-13 15:00\n2026 Feb 23 - Contact busy, callback scheduled for 12:48\n2026 Feb 23 - Contact clarified membership is active, answered survey questions.\n2026 Feb 23 contact clarified membership not expired, provided NPI ID 235670, declined survey questions\n2026 Feb 23 contact provided NPI ID 12305678 but declined survey and ended call - NPI# 12305678\n2026 Feb 25 call reached voicemail, no contact made\n2026 Feb 26 contact refused survey and ended call early\n2026 Feb 26 contact refused to discuss membership and ended call quickly.\n2026 Feb 26 contact refused to discuss membership renewal and ended call quickly.\n2026 Feb 26 contact not available, call ended quickly\n2026 Feb 26 call started but user hung up early after introduction\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 04 contact agreed to receive webinar info and renewal application email sent - NPI# 33427\n2026 Apr 13 contact was busy and refused further calls\n2026 Apr 13 call started, agent reached Tri Ly, first question asked, call ended early\n2026 Apr 13 contact wants to renew and sent the email - NPI# not provided",
        "number_of_passed_courses": "999",
        "extension": "1234",
        "province": "ON",
        "toronto_current_time": "2026-04-13T16:02:47-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-20",
        "paid_thru": "2080-02-29",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 16:02:46] Added to queue. Total in queue: 2
[2026-04-13 16:03:37] Webhook received: Contact ID 31417
[2026-04-13 16:03:37] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+15144313257",
    "retell_llm_dynamic_variables": {
        "first_name": "Gil",
        "last_name": "Testprofile",
        "full_name": "Gil Testprofile",
        "contact_id": "31417",
        "email": "payam@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "PRO",
        "bloc_notes_ac": "2026 Feb 13 contact forgot to renew, sent application email to two addresses, confirmed receipt, completed survey\n2026 Feb 13 contact declined renewal due to sponsorship stopped but agreed to self-sponsor and renewal application sent\n2026 Feb 24 - Contact Gilles declined to renew and refused survey participation - NPI#\n2026 Feb 24 - Contact answered, corrected name pronunciation multiple times, call ended early - NPI#\n2026 Feb 24 contact declined to participate in survey and ended call - NPI#\n2026 Feb 24 call ended abruptly after name pronunciation corrections\n2026 Apr 13 contact interested in renewal, asked about PCP exam, email sent - NPI# 31417\n2026 Apr 13 contact answered, interested in renewal, asked about designation reinstatement, withdrawal date confirmed\n2026 Apr 13 contact interested in renewal and asked about procedure and withdrawal date",
        "number_of_passed_courses": "",
        "extension": "",
        "province": "",
        "toronto_current_time": "2026-04-13T16:03:38-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-15",
        "paid_thru": "",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 16:03:37] Added to queue. Total in queue: 3
[2026-04-13 16:19:49] Webhook received: Contact ID 31417
[2026-04-13 16:19:49] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+15144313257",
    "retell_llm_dynamic_variables": {
        "first_name": "Gil",
        "last_name": "Testprofile",
        "full_name": "Gil Testprofile",
        "contact_id": "31417",
        "email": "payam@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "PRO",
        "bloc_notes_ac": "2026 Feb 13 contact forgot to renew, sent application email to two addresses, confirmed receipt, completed survey\n2026 Feb 13 contact declined renewal due to sponsorship stopped but agreed to self-sponsor and renewal application sent\n2026 Feb 24 - Contact Gilles declined to renew and refused survey participation - NPI#\n2026 Feb 24 - Contact answered, corrected name pronunciation multiple times, call ended early - NPI#\n2026 Feb 24 contact declined to participate in survey and ended call - NPI#\n2026 Feb 24 call ended abruptly after name pronunciation corrections\n2026 Apr 13 contact interested in renewal, asked about PCP exam, email sent - NPI# 31417\n2026 Apr 13 contact answered, interested in renewal, asked about designation reinstatement, withdrawal date confirmed\n2026 Apr 13 contact interested in renewal and asked about procedure and withdrawal date\n2026 Apr 13 contact open to renew and asked about designation reinstatement - email confirmed",
        "number_of_passed_courses": "",
        "extension": "",
        "province": "",
        "toronto_current_time": "2026-04-13T16:19:50-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-15",
        "paid_thru": "",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 16:19:49] Added to queue. Total in queue: 2
[2026-04-13 16:33:37] Webhook received: Contact ID 33427
[2026-04-13 16:33:37] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+12899399288",
    "retell_llm_dynamic_variables": {
        "first_name": "Tri Ly",
        "last_name": "",
        "full_name": "Tri Ly ",
        "contact_id": "33427",
        "email": "tri@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "AST",
        "bloc_notes_ac": "2026 Feb 23 - Contact busy, callback scheduled for 2024-06-13 15:30\n2026 Feb 23 contact busy, callback scheduled for 2024-06-13 15:00\n2026 Feb 23 - Contact busy, callback scheduled for 12:48\n2026 Feb 23 - Contact clarified membership is active, answered survey questions.\n2026 Feb 23 contact clarified membership not expired, provided NPI ID 235670, declined survey questions\n2026 Feb 23 contact provided NPI ID 12305678 but declined survey and ended call - NPI# 12305678\n2026 Feb 25 call reached voicemail, no contact made\n2026 Feb 26 contact refused survey and ended call early\n2026 Feb 26 contact refused to discuss membership and ended call quickly.\n2026 Feb 26 contact refused to discuss membership renewal and ended call quickly.\n2026 Feb 26 contact not available, call ended quickly\n2026 Feb 26 call started but user hung up early after introduction\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 04 contact agreed to receive webinar info and renewal application email sent - NPI# 33427\n2026 Apr 13 contact was busy and refused further calls\n2026 Apr 13 call started, agent reached Tri Ly, first question asked, call ended early\n2026 Apr 13 contact wants to renew and sent the email - NPI# not provided\n2026 Apr 13 contact confirmed identity, answered survey, interested in renewal, asked about reinstatement procedure, membership withdrawal date April 20, 2022 confirmed",
        "number_of_passed_courses": "999",
        "extension": "1234",
        "province": "ON",
        "toronto_current_time": "2026-04-13T16:33:38-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-20",
        "paid_thru": "2080-02-29",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 16:33:37] Added to queue. Total in queue: 2
[2026-04-13 16:34:13] Webhook received: Contact ID 31417
[2026-04-13 16:34:13] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+15144313257",
    "retell_llm_dynamic_variables": {
        "first_name": "Gil",
        "last_name": "Testprofile",
        "full_name": "Gil Testprofile",
        "contact_id": "31417",
        "email": "payam@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "PRO",
        "bloc_notes_ac": "2026 Feb 13 contact forgot to renew, sent application email to two addresses, confirmed receipt, completed survey\n2026 Feb 13 contact declined renewal due to sponsorship stopped but agreed to self-sponsor and renewal application sent\n2026 Feb 24 - Contact Gilles declined to renew and refused survey participation - NPI#\n2026 Feb 24 - Contact answered, corrected name pronunciation multiple times, call ended early - NPI#\n2026 Feb 24 contact declined to participate in survey and ended call - NPI#\n2026 Feb 24 call ended abruptly after name pronunciation corrections\n2026 Apr 13 contact interested in renewal, asked about PCP exam, email sent - NPI# 31417\n2026 Apr 13 contact answered, interested in renewal, asked about designation reinstatement, withdrawal date confirmed\n2026 Apr 13 contact interested in renewal and asked about procedure and withdrawal date\n2026 Apr 13 contact open to renew and asked about designation reinstatement - email confirmed\n2026 Apr 13 contact open to renew, asked about reinstatement procedure, withdrawal date April 15, 2022 clarified",
        "number_of_passed_courses": "",
        "extension": "",
        "province": "",
        "toronto_current_time": "2026-04-13T16:34:13-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-15",
        "paid_thru": "",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 16:34:13] Added to queue. Total in queue: 3
[2026-04-13 16:39:12] Webhook received: Contact ID 31417
[2026-04-13 16:39:12] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+15144313257",
    "retell_llm_dynamic_variables": {
        "first_name": "Gil",
        "last_name": "Testprofile",
        "full_name": "Gil Testprofile",
        "contact_id": "31417",
        "email": "payam@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "PRO",
        "bloc_notes_ac": "2026 Feb 13 contact forgot to renew, sent application email to two addresses, confirmed receipt, completed survey\n2026 Feb 13 contact declined renewal due to sponsorship stopped but agreed to self-sponsor and renewal application sent\n2026 Feb 24 - Contact Gilles declined to renew and refused survey participation - NPI#\n2026 Feb 24 - Contact answered, corrected name pronunciation multiple times, call ended early - NPI#\n2026 Feb 24 contact declined to participate in survey and ended call - NPI#\n2026 Feb 24 call ended abruptly after name pronunciation corrections\n2026 Apr 13 contact interested in renewal, asked about PCP exam, email sent - NPI# 31417\n2026 Apr 13 contact answered, interested in renewal, asked about designation reinstatement, withdrawal date confirmed\n2026 Apr 13 contact interested in renewal and asked about procedure and withdrawal date\n2026 Apr 13 contact open to renew and asked about designation reinstatement - email confirmed\n2026 Apr 13 contact open to renew, asked about reinstatement procedure, withdrawal date April 15, 2022 clarified\n2026 Apr 13 contact asked about reinstatement and corrected agent's date calculation error",
        "number_of_passed_courses": "",
        "extension": "",
        "province": "",
        "toronto_current_time": "2026-04-13T16:39:13-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-15",
        "paid_thru": "",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 16:39:12] Added to queue. Total in queue: 2
[2026-04-13 16:40:16] Webhook received: Contact ID 33427
[2026-04-13 16:40:16] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+12899399288",
    "retell_llm_dynamic_variables": {
        "first_name": "Tri Ly",
        "last_name": "",
        "full_name": "Tri Ly ",
        "contact_id": "33427",
        "email": "tri@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "AST",
        "bloc_notes_ac": "2026 Feb 23 - Contact busy, callback scheduled for 2024-06-13 15:30\n2026 Feb 23 contact busy, callback scheduled for 2024-06-13 15:00\n2026 Feb 23 - Contact busy, callback scheduled for 12:48\n2026 Feb 23 - Contact clarified membership is active, answered survey questions.\n2026 Feb 23 contact clarified membership not expired, provided NPI ID 235670, declined survey questions\n2026 Feb 23 contact provided NPI ID 12305678 but declined survey and ended call - NPI# 12305678\n2026 Feb 25 call reached voicemail, no contact made\n2026 Feb 26 contact refused survey and ended call early\n2026 Feb 26 contact refused to discuss membership and ended call quickly.\n2026 Feb 26 contact refused to discuss membership renewal and ended call quickly.\n2026 Feb 26 contact not available, call ended quickly\n2026 Feb 26 call started but user hung up early after introduction\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 04 contact agreed to receive webinar info and renewal application email sent - NPI# 33427\n2026 Apr 13 contact was busy and refused further calls\n2026 Apr 13 call started, agent reached Tri Ly, first question asked, call ended early\n2026 Apr 13 contact wants to renew and sent the email - NPI# not provided\n2026 Apr 13 contact confirmed identity, answered survey, interested in renewal, asked about reinstatement procedure, membership withdrawal date April 20, 2022 confirmed\n2026 Apr 13 contact answered, interested in reinstatement procedure, email to be sent",
        "number_of_passed_courses": "999",
        "extension": "1234",
        "province": "ON",
        "toronto_current_time": "2026-04-13T16:40:17-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-20",
        "paid_thru": "2080-02-29",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 16:40:16] Added to queue. Total in queue: 3
[2026-04-13 16:46:09] Webhook received: Contact ID 31417
[2026-04-13 16:46:09] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+15144313257",
    "retell_llm_dynamic_variables": {
        "first_name": "Gil",
        "last_name": "Testprofile",
        "full_name": "Gil Testprofile",
        "contact_id": "31417",
        "email": "payam@directobjective.ca",
        "orgname": "Direct Objective Consulting",
        "member_type": "PRO",
        "bloc_notes_ac": "2026 Feb 13 contact forgot to renew, sent application email to two addresses, confirmed receipt, completed survey\n2026 Feb 13 contact declined renewal due to sponsorship stopped but agreed to self-sponsor and renewal application sent\n2026 Feb 24 - Contact Gilles declined to renew and refused survey participation - NPI#\n2026 Feb 24 - Contact answered, corrected name pronunciation multiple times, call ended early - NPI#\n2026 Feb 24 contact declined to participate in survey and ended call - NPI#\n2026 Feb 24 call ended abruptly after name pronunciation corrections\n2026 Apr 13 contact interested in renewal, asked about PCP exam, email sent - NPI# 31417\n2026 Apr 13 contact answered, interested in renewal, asked about designation reinstatement, withdrawal date confirmed\n2026 Apr 13 contact interested in renewal and asked about procedure and withdrawal date\n2026 Apr 13 contact open to renew and asked about designation reinstatement - email confirmed\n2026 Apr 13 contact open to renew, asked about reinstatement procedure, withdrawal date April 15, 2022 clarified\n2026 Apr 13 contact asked about reinstatement and corrected agent's date calculation error\n2026 Apr 13 contact wants to renew and sent the email - NPI# 31417",
        "number_of_passed_courses": "",
        "extension": "",
        "province": "",
        "toronto_current_time": "2026-04-13T16:46:09-04:00",
        "called_by": "",
        "cancel_date": "",
        "corp_cancel_date": "2022-04-15",
        "paid_thru": "",
        "company_paid_thru": ""
    },
    "override_agent_id": "agent_52a374335a7faaef27f1eacd36"
}

[2026-04-13 16:46:09] Added to queue. Total in queue: 2