========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 09:08:08
----------------------------------------
RAW:
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","words":[{"word":"extension ","start":23.677999999999997,"end":23.998001},{"word":"of ","start":23.998001,"end":24.158001},{"word":"the ","start":24.158001,"end":24.317999999999998},{"word":"person ","start":24.317999999999998,"end":24.477999999999998},{"word":"Please ","start":26.458,"end":26.778},{"word":"wait ","start":26.778,"end":27.017999999999997},{"word":"a ","start":27.017999999999997,"end":27.098},{"word":"moment. ","start":27.098,"end":27.258}]},{"role":"agent","content":"Thank you for your patience.","words":[{"word":"Thank ","start":32.11270825195312,"end":32.4025634765625},{"word":"you ","start":32.4025634765625,"end":32.69241845703125},{"word":"for ","start":32.69241845703125,"end":32.9822734375},{"word":"your ","start":32.9822734375,"end":33.272128662109374},{"word":"patience.","start":33.272128662109374,"end":33.56198364257813}],"metadata":{"response_id":4}},{"role":"user","content":"Hello. You've reached the confidential voice mail of Tanya Windsor. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 34350
CALL ID: call_fb36ee0c4fa26d9701292d4c550
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 09:08:08
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_9f875c468945f6eec58250da764","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Crystal","last_name":"Alcock","full_name":"Crystal Alcock","contact_id":"28889","email":"kduke1982@hotmail.com","orgname":"Memorial University of NL","member_type":"AST","bloc_notes_ac":"Apr 16 2025 vm  May 08 2025 vm\r\nAug 12 2025 vm\r\nLN Oct 31 2025 No one by the name Crystal at the 1st number\r\n2nd number vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 04 reached wrong number, call ended\n2026 Mar 06 wrong number, no Crystal at this contact\n2026 Mar 09 call reached wrong department, no Crystal Alcock found\n2026 Mar 11 call reached queue but no human answered, call ended without contact\n2026 Mar 13 call reached human resources, Crystal not available\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"NL","toronto_current_time":"2026-03-18T09:06:45-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9f875c468945f6eec58250da764","X-RetellAI-SipTraceId":"call_9f875c468945f6eec58250da764","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773839230861,"end_timestamp":1773839281341,"duration_ms":50480,"transcript":"User: Thank \nAgent: Hello, may \nUser: you for contacting human resources. Please hold, and a representative will be with you shortly. \nAgent: Thank you. I’ll hold for the representative.\nUser: Good morning. Human Resources. \nAgent: Good morning. May I please speak with Crystal?\nUser: I'm sorry. Crystal does not work here. \nAgent: I understand. Do you happen to have their new contact information?\nUser: I'm not sure who you're talking about. Do you have a last name? \nAgent: Yes, her full name is Crystal Alcock. Do you have any updated contact information for her?\nUser: No. \nAgent: Thank you for your help, and goodbye.\n","transcript_object":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.942,"end":2.262}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.691708251953125,"end":1.9815634765625},{"word":"may ","start":1.9815634765625,"end":2.27141845703125}],"metadata":{"response_id":0}},{"role":"user","content":"you for contacting human resources. Please hold, and a representative will be with you shortly. ","words":[{"word":"you ","start":2.262,"end":2.3419999999999996},{"word":"for ","start":2.3419999999999996,"end":2.582},{"word":"contacting ","start":2.582,"end":3.142},{"word":"human ","start":3.142,"end":3.622},{"word":"resources. ","start":3.622,"end":4.182},{"word":"Please ","start":4.572,"end":5.0520000000000005},{"word":"hold, ","start":5.0520000000000005,"end":5.4520003},{"word":"and ","start":5.4520003,"end":5.532},{"word":"a ","start":5.532,"end":5.772},{"word":"representative ","start":5.772,"end":6.4120003},{"word":"will ","start":6.4120003,"end":6.652},{"word":"be ","start":6.652,"end":6.732},{"word":"with ","start":6.732,"end":6.892},{"word":"you ","start":6.892,"end":7.0520000000000005},{"word":"shortly. ","start":7.0520000000000005,"end":7.2920005}]},{"role":"agent","content":"Thank you. I’ll hold for the representative.","words":[{"word":"Thank ","start":10.333708251953125,"end":10.6235634765625},{"word":"you.","start":10.6235634765625,"end":10.91341845703125},{"word":" I’ll ","start":11.384708251953125,"end":11.6745634765625},{"word":"hold ","start":11.6745634765625,"end":11.96441845703125},{"word":"for ","start":11.96441845703125,"end":12.2542734375},{"word":"the ","start":12.2542734375,"end":12.544128662109374},{"word":"representative.","start":12.544128662109374,"end":12.833983642578126}],"metadata":{"response_id":1}},{"role":"user","content":"Good morning. Human Resources. ","words":[{"word":"Good ","start":17.192,"end":17.432},{"word":"morning. ","start":17.432,"end":17.671999999999997},{"word":"Human ","start":17.671999999999997,"end":17.912},{"word":"Resources. ","start":17.912,"end":18.152001}]},{"role":"agent","content":"Good morning. May I please speak with Crystal?","words":[{"word":"Good ","start":20.029,"end":20.31885498046875},{"word":"morning.","start":20.31885498046875,"end":20.608710205078125},{"word":" May ","start":21.066708251953123,"end":21.3565634765625},{"word":"I ","start":21.3565634765625,"end":21.64641845703125},{"word":"please ","start":21.64641845703125,"end":21.9362734375},{"word":"speak ","start":21.9362734375,"end":22.226128662109375},{"word":"with ","start":22.226128662109375,"end":22.515983642578124},{"word":"Crystal?","start":22.3558115234375,"end":22.645666748046875}],"metadata":{"response_id":2}},{"role":"user","content":"I'm sorry. Crystal does not work here. ","words":[{"word":"I'm ","start":25.261999999999997,"end":25.662},{"word":"sorry. ","start":25.662,"end":26.061999999999998},{"word":"Crystal ","start":26.061999999999998,"end":26.462},{"word":"does ","start":26.462,"end":26.782},{"word":"not ","start":26.782,"end":26.942},{"word":"work ","start":26.942,"end":27.101999999999997},{"word":"here. ","start":27.101999999999997,"end":27.261999999999997}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":29.160708251953125,"end":29.4505634765625},{"word":"understand.","start":29.4505634765625,"end":29.74041845703125},{"word":" Do ","start":30.563708251953123,"end":30.8535634765625},{"word":"you ","start":30.8535634765625,"end":31.14341845703125},{"word":"happen ","start":31.14341845703125,"end":31.4332734375},{"word":"to ","start":31.4332734375,"end":31.723128662109374},{"word":"have ","start":31.723128662109374,"end":32.01298364257813},{"word":"their ","start":32.01298364257813,"end":32.3028388671875},{"word":"new ","start":32.3028388671875,"end":32.59269384765625},{"word":"contact ","start":32.59269384765625,"end":32.882548828125},{"word":"information?","start":32.882548828125,"end":33.17240405273437}],"metadata":{"response_id":3}},{"role":"user","content":"I'm not sure who you're talking about. Do you have a last name? ","words":[{"word":"I'm ","start":34.641999999999996,"end":35.202},{"word":"not ","start":35.202,"end":35.362},{"word":"sure ","start":35.362,"end":35.601998},{"word":"who ","start":35.601998,"end":35.842},{"word":"you're ","start":35.842,"end":36.162},{"word":"talking ","start":36.162,"end":36.882},{"word":"about. ","start":36.961999999999996,"end":37.522},{"word":"Do ","start":37.522,"end":37.761998},{"word":"you ","start":37.761998,"end":37.842},{"word":"have ","start":37.842,"end":38.001999999999995},{"word":"a ","start":38.001999999999995,"end":38.081998},{"word":"last ","start":38.081998,"end":38.321999999999996},{"word":"name? ","start":38.321999999999996,"end":38.482}]},{"role":"agent","content":"Yes, her full name is Crystal Alcock. Do you have any updated contact information for her?","words":[{"word":"Yes, ","start":40.40670825195313,"end":40.6965634765625},{"word":"her ","start":40.6965634765625,"end":40.98641845703125},{"word":"full ","start":40.98641845703125,"end":41.2762734375},{"word":"name ","start":41.2762734375,"end":41.56612866210938},{"word":"is ","start":41.56612866210938,"end":41.855983642578124},{"word":"Crystal ","start":41.855983642578124,"end":42.1458388671875},{"word":"Alcock.","start":42.1458388671875,"end":42.43569384765625},{"word":" Do ","start":43.146666748046876,"end":43.43652172851562},{"word":"you ","start":43.43652172851562,"end":43.726376708984375},{"word":"have ","start":43.726376708984375,"end":44.01623193359375},{"word":"any ","start":44.01623193359375,"end":44.3060869140625},{"word":"updated ","start":44.3060869140625,"end":44.59594213867187},{"word":"contact ","start":44.59594213867187,"end":44.885797119140626},{"word":"information ","start":44.885797119140626,"end":45.17565209960937},{"word":"for ","start":45.17565209960937,"end":45.46550732421875},{"word":"her?","start":45.46550732421875,"end":45.7553623046875}],"metadata":{"response_id":6}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":46.622002,"end":46.862}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":48.78370825195312,"end":49.0735634765625},{"word":"you ","start":49.0735634765625,"end":49.36341845703125},{"word":"for ","start":49.36341845703125,"end":49.6532734375},{"word":"your ","start":49.6532734375,"end":49.94312866210937},{"word":"help, ","start":49.94312866210937,"end":50.23298364257813},{"word":"and ","start":50.1656865234375,"end":50.455541748046876},{"word":"goodbye.","start":50.1656865234375,"end":50.455541748046876}],"metadata":{"response_id":7}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank ","words":[{"word":"Thank ","start":1.942,"end":2.262}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.691708251953125,"end":1.9815634765625},{"word":"may ","start":1.9815634765625,"end":2.27141845703125}],"metadata":{"response_id":0}},{"role":"user","content":"you for contacting human resources. Please hold, and a representative will be with you shortly. ","words":[{"word":"you ","start":2.262,"end":2.3419999999999996},{"word":"for ","start":2.3419999999999996,"end":2.582},{"word":"contacting ","start":2.582,"end":3.142},{"word":"human ","start":3.142,"end":3.622},{"word":"resources. ","start":3.622,"end":4.182},{"word":"Please ","start":4.572,"end":5.0520000000000005},{"word":"hold, ","start":5.0520000000000005,"end":5.4520003},{"word":"and ","start":5.4520003,"end":5.532},{"word":"a ","start":5.532,"end":5.772},{"word":"representative ","start":5.772,"end":6.4120003},{"word":"will ","start":6.4120003,"end":6.652},{"word":"be ","start":6.652,"end":6.732},{"word":"with ","start":6.732,"end":6.892},{"word":"you ","start":6.892,"end":7.0520000000000005},{"word":"shortly. ","start":7.0520000000000005,"end":7.2920005}]},{"role":"agent","content":"Thank you. I’ll hold for the representative.","words":[{"word":"Thank ","start":10.333708251953125,"end":10.6235634765625},{"word":"you.","start":10.6235634765625,"end":10.91341845703125},{"word":" I’ll ","start":11.384708251953125,"end":11.6745634765625},{"word":"hold ","start":11.6745634765625,"end":11.96441845703125},{"word":"for ","start":11.96441845703125,"end":12.2542734375},{"word":"the ","start":12.2542734375,"end":12.544128662109374},{"word":"representative.","start":12.544128662109374,"end":12.833983642578126}],"metadata":{"response_id":1}},{"role":"user","content":"Good morning. Human Resources. ","words":[{"word":"Good ","start":17.192,"end":17.432},{"word":"morning. ","start":17.432,"end":17.671999999999997},{"word":"Human ","start":17.671999999999997,"end":17.912},{"word":"Resources. ","start":17.912,"end":18.152001}]},{"role":"agent","content":"Good morning. May I please speak with Crystal?","words":[{"word":"Good ","start":20.029,"end":20.31885498046875},{"word":"morning.","start":20.31885498046875,"end":20.608710205078125},{"word":" May ","start":21.066708251953123,"end":21.3565634765625},{"word":"I ","start":21.3565634765625,"end":21.64641845703125},{"word":"please ","start":21.64641845703125,"end":21.9362734375},{"word":"speak ","start":21.9362734375,"end":22.226128662109375},{"word":"with ","start":22.226128662109375,"end":22.515983642578124},{"word":"Crystal?","start":22.3558115234375,"end":22.645666748046875}],"metadata":{"response_id":2}},{"role":"user","content":"I'm sorry. Crystal does not work here. ","words":[{"word":"I'm ","start":25.261999999999997,"end":25.662},{"word":"sorry. ","start":25.662,"end":26.061999999999998},{"word":"Crystal ","start":26.061999999999998,"end":26.462},{"word":"does ","start":26.462,"end":26.782},{"word":"not ","start":26.782,"end":26.942},{"word":"work ","start":26.942,"end":27.101999999999997},{"word":"here. ","start":27.101999999999997,"end":27.261999999999997}]},{"role":"agent","content":"I understand. Do you happen to have their new contact information?","words":[{"word":"I ","start":29.160708251953125,"end":29.4505634765625},{"word":"understand.","start":29.4505634765625,"end":29.74041845703125},{"word":" Do ","start":30.563708251953123,"end":30.8535634765625},{"word":"you ","start":30.8535634765625,"end":31.14341845703125},{"word":"happen ","start":31.14341845703125,"end":31.4332734375},{"word":"to ","start":31.4332734375,"end":31.723128662109374},{"word":"have ","start":31.723128662109374,"end":32.01298364257813},{"word":"their ","start":32.01298364257813,"end":32.3028388671875},{"word":"new ","start":32.3028388671875,"end":32.59269384765625},{"word":"contact ","start":32.59269384765625,"end":32.882548828125},{"word":"information?","start":32.882548828125,"end":33.17240405273437}],"metadata":{"response_id":3}},{"role":"user","content":"I'm not sure who you're talking about. Do you have a last name? ","words":[{"word":"I'm ","start":34.641999999999996,"end":35.202},{"word":"not ","start":35.202,"end":35.362},{"word":"sure ","start":35.362,"end":35.601998},{"word":"who ","start":35.601998,"end":35.842},{"word":"you're ","start":35.842,"end":36.162},{"word":"talking ","start":36.162,"end":36.882},{"word":"about. ","start":36.961999999999996,"end":37.522},{"word":"Do ","start":37.522,"end":37.761998},{"word":"you ","start":37.761998,"end":37.842},{"word":"have ","start":37.842,"end":38.001999999999995},{"word":"a ","start":38.001999999999995,"end":38.081998},{"word":"last ","start":38.081998,"end":38.321999999999996},{"word":"name? ","start":38.321999999999996,"end":38.482}]},{"role":"agent","content":"Yes, her full name is Crystal Alcock. Do you have any updated contact information for her?","words":[{"word":"Yes, ","start":40.40670825195313,"end":40.6965634765625},{"word":"her ","start":40.6965634765625,"end":40.98641845703125},{"word":"full ","start":40.98641845703125,"end":41.2762734375},{"word":"name ","start":41.2762734375,"end":41.56612866210938},{"word":"is ","start":41.56612866210938,"end":41.855983642578124},{"word":"Crystal ","start":41.855983642578124,"end":42.1458388671875},{"word":"Alcock.","start":42.1458388671875,"end":42.43569384765625},{"word":" Do ","start":43.146666748046876,"end":43.43652172851562},{"word":"you ","start":43.43652172851562,"end":43.726376708984375},{"word":"have ","start":43.726376708984375,"end":44.01623193359375},{"word":"any ","start":44.01623193359375,"end":44.3060869140625},{"word":"updated ","start":44.3060869140625,"end":44.59594213867187},{"word":"contact ","start":44.59594213867187,"end":44.885797119140626},{"word":"information ","start":44.885797119140626,"end":45.17565209960937},{"word":"for ","start":45.17565209960937,"end":45.46550732421875},{"word":"her?","start":45.46550732421875,"end":45.7553623046875}],"metadata":{"response_id":6}},{"role":"user","content":"No. ","words":[{"word":"No. ","start":46.622002,"end":46.862}]},{"role":"agent","content":"Thank you for your help, and goodbye.","words":[{"word":"Thank ","start":48.78370825195312,"end":49.0735634765625},{"word":"you ","start":49.0735634765625,"end":49.36341845703125},{"word":"for ","start":49.36341845703125,"end":49.6532734375},{"word":"your ","start":49.6532734375,"end":49.94312866210937},{"word":"help, ","start":49.94312866210937,"end":50.23298364257813},{"word":"and ","start":50.1656865234375,"end":50.455541748046876},{"word":"goodbye.","start":50.1656865234375,"end":50.455541748046876}],"metadata":{"response_id":7}},{"role":"tool_call_invocation","tool_call_id":"f03d4641139c2846","name":"end_call","arguments":"{\"execution_message\":\"Thank you for your help, and goodbye.\"}","time_sec":50.476,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/7f5852184088fc83a831c446ddd40d44f19b8940f603294d2be2d9a2518fb502/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/7f5852184088fc83a831c446ddd40d44f19b8940f603294d2be2d9a2518fb502/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7f5852184088fc83a831c446ddd40d44f19b8940f603294d2be2d9a2518fb502/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7f5852184088fc83a831c446ddd40d44f19b8940f603294d2be2d9a2518fb502/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":806,"p90":970.6,"p95":995.8,"p99":1015.9599999999999,"min":631,"max":1021,"num":7,"values":[806,1021,695,937,631,725,814]},"e2e":{"p50":1876,"p90":2562.7993164062495,"p95":2791.3994140625,"p99":2974.2794921875,"min":1832,"max":3019.99951171875,"num":5,"values":[3019.99951171875,1876.9990234375,1858,1876,1832]},"tts":{"p50":807,"p90":851.6,"p95":857.3,"p99":861.86,"min":735,"max":863,"num":7,"values":[844,735,807,754,863,806,829]},"knowledge_base":{"p50":81,"p90":121.10000000000001,"p95":132.35,"p99":142.47000000000003,"min":53,"max":145,"num":12,"values":[103,122,145,61,113,55,53,76,80,82,94,75]},"asr":{"p50":30,"p90":44.00083999999914,"p95":70.00022000000129,"p99":1340.4007160000037,"min":10,"max":2010.001400000001,"num":37,"values":[20,20,10,40,20,20,30,30.000200000000405,30,30.00000000000091,10.000400000000809,50.0002999999997,40.00030000000061,30.000100000000202,39.99959999999919,50.00040000000081,40.00100000000384,40.00119999999879,29.999800000001414,20.000599999999395,20.001000000000204,30,30.001000000000204,10,10.001000000003842,149.99950000000536,30.002000000000407,2010.001400000001,40.00050000000192,19.99899999999616,29.999400000000605,20.000200000002224,30.00050000000192,29.99899999999616,40,29.998500000001513,10.001500000005763]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":4.675},{"product":"minimax_tts_new","unit_price":0.025,"cost":1.275},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":5.7375},{"product":"llm_token_surcharge","cost":6.800000000000001},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.425}],"total_duration_seconds":51,"total_duration_unit_price":0.3708333,"combined_cost":18.9125},"call_analysis":{"call_summary":"The agent called to speak with Crystal Alcock but reached a human resources representative who informed that Crystal does not work there and had no updated contact information. The agent ended the call after confirming no further details were available.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"08","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 reached HR, Crystal Alcock not found, no updated contact info","Other-member-benefit":"","call_summary_title":"Contact Not Found at HR","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"90%. Official opening was delivered after identity confirmation (+5%), valid outcome assigned (+5%), approved closing spoken (+5%), no survey questions asked (-20%).","Official Opening Gate Accuracy":"100%. Official opening was spoken only after identity confirmation and not to gatekeeper.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. Call ended appropriately after no contact information was available, no branching errors.","Verbatim Survey Compliance":"100%. No survey questions asked, so compliance is perfect by default.","Mandatory Phrase Detection":"No. Required phrases such as 'for statistical purposes' and approved closing sentence were not applicable or not present.","Debug Analytical Variables":"The call flow completion rate was reduced by 20% due to no survey questions being asked, but increased by 15% for official opening, valid outcome, and approved closing. Official opening gate accuracy was perfect as it was spoken only after confirming the contact identity. Survey order integrity and skip logic accuracy were perfect as no survey was conducted and call ended logically. Verbatim survey compliance is 100% by default as no survey questions were asked. Mandatory phrase detection is No because required phrases were not present in this call context.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7172,8179,7329,8244,7257,7258,7493,8047],"average":7622.375,"num_requests":8},"tool_calls":[{"tool_call_id":"f03d4641139c2846","name":"end_call","type":"end_call","start_time_sec":50.476}],"from_number":"+14375242727","to_number":"+17098642434","direction":"outbound"},"event_timestamp":1773839289498}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 28889
CALL ID: call_9f875c468945f6eec58250da764
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 09:17:15
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_2d3f815d1d93f62164131141a10","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Tonya","last_name":"Bishop","full_name":"Tonya Bishop","contact_id":"34350","email":"twbishop_68@hotmail.com","orgname":"CJ Limited","member_type":"AST","bloc_notes_ac":"june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made","number_of_passed_courses":"2","extension":"146","province":"NS","toronto_current_time":"2026-03-18T09:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2d3f815d1d93f62164131141a10","X-RetellAI-SipTraceId":"call_2d3f815d1d93f62164131141a10","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773839826983,"end_timestamp":1773839830328,"duration_ms":3345,"transcript":"User: You have reached nine zero two four \n","transcript_object":[{"role":"user","content":"You have reached nine zero two four ","words":[{"word":"You ","start":0.02,"end":0.34},{"word":"have ","start":0.34,"end":0.5},{"word":"reached ","start":0.5,"end":1.06},{"word":"nine ","start":1.06,"end":1.6199999},{"word":"zero ","start":1.6199999,"end":2.1},{"word":"two ","start":2.1,"end":2.5},{"word":"four ","start":2.5,"end":2.74}]}],"transcript_with_tool_calls":[{"role":"user","content":"You have reached nine zero two four ","words":[{"word":"You ","start":0.02,"end":0.34},{"word":"have ","start":0.34,"end":0.5},{"word":"reached ","start":0.5,"end":1.06},{"word":"nine ","start":1.06,"end":1.6199999},{"word":"zero ","start":1.6199999,"end":2.1},{"word":"two ","start":2.1,"end":2.5},{"word":"four ","start":2.5,"end":2.74}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9c4cd4fc1d461ba219799179e96fe8dbc84683d1f57c733cab67f9e1140d3bad/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9c4cd4fc1d461ba219799179e96fe8dbc84683d1f57c733cab67f9e1140d3bad/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9c4cd4fc1d461ba219799179e96fe8dbc84683d1f57c733cab67f9e1140d3bad/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":64,"p90":64,"p95":64,"p99":64,"min":64,"max":64,"num":1,"values":[64]},"asr":{"p50":10,"p90":20,"p95":20,"p99":20,"min":10,"max":20,"num":7,"values":[10,20,10,20,10,10,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but went to voicemail after 3 seconds. No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered and no conversation took place, so no valid finish state was reached.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not detected as no conversation occurred.","Debug Analytical Variables":"The call was disconnected after reaching voicemail with no human interaction, resulting in zero scores for completion, opening accuracy, survey order, skip logic, and compliance. No mandatory phrases were detected due to lack of conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7175],"average":7175,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19024028402","direction":"outbound"},"event_timestamp":1773839836519}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 34350
CALL ID: call_2d3f815d1d93f62164131141a10
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 09:32:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c450568bb49a748ad413866336d","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Allaurien","last_name":"Cousins","full_name":"Allaurien Cousins","contact_id":"29067","email":"allaurien.cousins@hrblock.ca","orgname":"875759 On LTD O/a HR Block","member_type":"AST","bloc_notes_ac":"Oct 16 2025 she off for sick leave\n2026 Mar 10 call reached gatekeeper Charlotte; Allaurien unavailable; no callback time given\n2026 Mar 12 call reached gatekeeper Lucy, no direct contact with Allaurien, callback planned\n2026 Mar 16 call reached voicemail at H and R Block, no human contact","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T09:31:49-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c450568bb49a748ad413866336d","X-RetellAI-SipTraceId":"call_c450568bb49a748ad413866336d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773840735102,"end_timestamp":1773840745148,"duration_ms":10046,"transcript":"User: Morning. H and R Block. Can you please hold a moment? \nAgent: Of course, I can hold. Thank you.\n","transcript_object":[{"role":"user","content":"Morning. H and R Block. Can you please hold a moment? ","words":[{"word":"Morning. ","start":0.5780000000000001,"end":1.1380000000000001},{"word":"H ","start":1.1380000000000001,"end":1.298},{"word":"and ","start":1.298,"end":1.4579999000000001},{"word":"R ","start":1.4579999000000001,"end":1.538},{"word":"Block. ","start":1.538,"end":1.8579999},{"word":"Can ","start":1.8579999,"end":1.938},{"word":"you ","start":1.938,"end":2.098},{"word":"please ","start":2.098,"end":2.258},{"word":"hold ","start":2.258,"end":2.4979999999999998},{"word":"a ","start":2.4979999999999998,"end":2.6579998999999996},{"word":"moment? ","start":2.6579998999999996,"end":2.8979999}]},{"role":"agent","content":"Of course, I can hold. Thank you.","words":[{"word":"Of ","start":5.879708251953125,"end":6.1695634765625},{"word":"course, ","start":6.1695634765625,"end":6.45941845703125},{"word":"I ","start":6.45941845703125,"end":6.7492734375},{"word":"can ","start":6.7492734375,"end":7.039128662109375},{"word":"hold.","start":7.039128662109375,"end":7.328983642578125},{"word":" Thank ","start":7.586375,"end":7.87622998046875},{"word":"you.","start":7.87622998046875,"end":8.166085205078126}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"user","content":"Morning. H and R Block. Can you please hold a moment? ","words":[{"word":"Morning. ","start":0.5780000000000001,"end":1.1380000000000001},{"word":"H ","start":1.1380000000000001,"end":1.298},{"word":"and ","start":1.298,"end":1.4579999000000001},{"word":"R ","start":1.4579999000000001,"end":1.538},{"word":"Block. 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There was no further conversation or task completion before the user hung up.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"15","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call disconnected early after user asked agent to hold, no further interaction","Other-member-benefit":"","call_summary_title":"Call disconnected early after hold request","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"10%. Call was disconnected very early with no official opening, no survey questions asked, and no closing.","Official Opening Gate Accuracy":"0%. No official opening was spoken after identity confirmation.","Survey Order Integrity Score":"0%. No survey questions were asked, so order integrity is not applicable.","Skip Logic Accuracy":"0%. No logical branching occurred due to early disconnection.","Verbatim Survey Compliance":"0%. No survey questions were asked, so compliance is zero.","Mandatory Phrase Detection":"0%. None of the required phrases were detected due to early disconnection.","Debug Analytical Variables":"The call was disconnected after only 10 seconds with the user asking the agent to hold and no further conversation. Therefore, the call flow completion rate is very low at 10% due to lack of official opening, survey questions, and closing. Official opening gate accuracy is 0% as no opening was spoken after identity confirmation. Survey order integrity, skip logic accuracy, and verbatim survey compliance are all 0% because no survey questions were asked. Mandatory phrase detection is also 0% due to no phrases being spoken.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7229,7230],"average":7229.5,"num_requests":2},"tool_calls":[],"from_number":"+14375242727","to_number":"+17058482626","direction":"outbound"},"event_timestamp":1773840750698}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29067
CALL ID: call_c450568bb49a748ad413866336d
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 09:33:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1f7db00916c0a2edb8a935cfdde","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Helena","last_name":"Scherby","full_name":"Helena Scherby","contact_id":"28821","email":"h.scherby@biocodex.com","orgname":"Biocodex","member_type":"AST","bloc_notes_ac":"Dec 7 2025 vm  dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call reached voicemail at customer service mailbox\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 11 call reached voicemail, no human answered\n2026 Mar 13 call reached automated menu, digit 4 pressed to reach customer service\n2026 Mar 16 call reached voicemail, no human interaction","number_of_passed_courses":"0","extension":"","province":"NJ","toronto_current_time":"2026-03-18T09:31:49-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1f7db00916c0a2edb8a935cfdde","X-RetellAI-SipTraceId":"call_1f7db00916c0a2edb8a935cfdde","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773840729885,"end_timestamp":1773840803913,"duration_ms":74028,"transcript":"User: Welcome to CGL Cohesion New York. If you know the name of the person you'd like to reach, please say it now. Otherwise, please listen to the following menu options. If you'd like to speak to someone in our air import department, please press one. Press two to reach Ocean Import. Press three for our export department. Press four to speak to someone from customer service. Or press five to speak to someone in the accounting department. \nUser: Thank you for contacting CGL. You have reached the customer service mailbox. \n","transcript_object":[{"role":"user","content":"Welcome to CGL Cohesion New York. If you know the name of the person you'd like to reach, please say it now. Otherwise, please listen to the following menu options. If you'd like to speak to someone in our air import department, please press one. Press two to reach Ocean Import. Press three for our export department. Press four to speak to someone from customer service. Or press five to speak to someone in the accounting department. 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EVENT: call_analyzed
CONTACT ID: 28821
CALL ID: call_1f7db00916c0a2edb8a935cfdde
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 09:35:51
----------------------------------------
RAW:
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","start":204.744,"end":205.064}]},{"role":"agent","content":"No thank you, I will try ","words":[{"word":"No ","start":207.3337082519531,"end":207.6235634765625},{"word":"thank ","start":207.6235634765625,"end":207.91341845703124},{"word":"you, ","start":207.91341845703124,"end":208.2032734375},{"word":"I ","start":208.2032734375,"end":208.49312866210937},{"word":"will ","start":208.49312866210937,"end":208.78298364257813},{"word":"try ","start":208.78298364257813,"end":209.0728388671875}],"metadata":{"response_id":23}},{"role":"user","content":"Goodbye, and thank you for calling. ","words":[{"word":"Goodbye, ","start":208.42399999999998,"end":209.224},{"word":"and ","start":209.224,"end":209.464},{"word":"thank ","start":209.464,"end":209.624},{"word":"you ","start":209.624,"end":209.784},{"word":"for ","start":209.784,"end":209.944},{"word":"calling. ","start":209.944,"end":210.184}]},{"role":"agent","content":"Thank you for your time. Goodbye.","words":[{"word":"Thank ","start":211.71770825195313,"end":212.0075634765625},{"word":"you ","start":212.0075634765625,"end":212.29741845703126},{"word":"for ","start":212.29741845703126,"end":212.5872734375},{"word":"your ","start":212.39147827148437,"end":212.68133325195313},{"word":"time. ","start":212.39147827148437,"end":212.68133325195313},{"word":"Goodbye.","start":212.78070825195311,"end":213.0705634765625}],"metadata":{"response_id":24}},{"role":"tool_call_invocation","tool_call_id":"55fd4a1b4b9f4a82","name":"end_call","arguments":"{\"execution_message\":\"Thank you for your time. Goodbye.\"}","time_sec":213.554,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/f60061a0be7639e7183dc646944d64f93d160f4eb859b833bb99e5da7e617fc7/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/f60061a0be7639e7183dc646944d64f93d160f4eb859b833bb99e5da7e617fc7/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f60061a0be7639e7183dc646944d64f93d160f4eb859b833bb99e5da7e617fc7/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f60061a0be7639e7183dc646944d64f93d160f4eb859b833bb99e5da7e617fc7/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":574,"p90":715.2,"p95":789.5999999999998,"p99":849.1199999999999,"min":468,"max":864,"num":7,"values":[574,468,578,616,864,510,510]},"e2e":{"p50":2783,"p90":3441.7,"p95":3450.85,"p99":3458.17,"min":1465,"max":3460,"num":4,"values":[3460,3399,2167,1465]},"tts":{"p50":712,"p90":818,"p95":864.4999999999999,"p99":901.6999999999999,"min":662,"max":911,"num":7,"values":[911,662,666,740,756,712,676]},"knowledge_base":{"p50":93.5,"p90":141.7,"p95":150,"p99":169.88,"min":52,"max":178,"num":104,"values":[74,60,52,101,66,56,83,84,122,107,165,70,116,85,100,99,101,89,61,52,56,60,58,54,61,84,70,76,72,87,119,76,91,88,166,91,147,150,84,90,94,98,107,97,72,74,69,61,130,137,95,68,75,79,126,126,108,130,93,152,90,96,82,178,76,91,97,141,104,77,142,82,86,89,87,129,104,95,92,88,127,99,89,134,84,99,132,100,134,100,99,134,150,141,105,170,94,90,142,102,97,82,81,145]},"asr":{"p50":40.00444000001153,"p90":79.99966499999937,"p95":90.00075000001334,"p99":1924.9997249999906,"min":9.989600000000792,"max":2039.9995,"num":426,"values":[20,20,30,30,30,40,40,30,40,50,680,59.9998999999998,39.9997000000003,30,30,49.999800000000505,49.9997000000003,49.99969999999939,39.999800000000505,39.999799999999595,50,49.99949999999899,89.99999999999818,70.0002999999997,800.0002999999997,79.99972999999954,59.999299999999494,40.00009999999929,39.999699999998484,49.99999999999818,69.9994999999999,79.99959999999919,50,49.99949999999808,59.999299999999494,80,79.99939999999879,2039.9995,70.0005000000001,30,39.99959999999919,50.00040000000081,50.00000000000182,60,40,59.99950000000172,50,40,30.001000000000204,30,40.00050000000192,59.99959999999919,60,40.000700000000506,80,40.001000000000204,40,40.00100000000384,30,29.999999999996362,40.001000000000204,39.998999999999796,40,50.001000000000204,49.998999999999796,50,70.0010000000002,50.00000000000364,760,69.99946999999884,40.000199999998586,40.00080000000162,79.99959999999919,80.00019999999859,39.99960000000283,40.00040000000081,40.001000000000204,39.99949999999808,50.0002999999997,50.00100000000384,49.99950000000172,1100.0011000000013,59.99890000000232,29.99959999999919,19.998200000001816,29.99899999999616,49.99760000000242,50.00050000000192,49.99919999999838,50,49.99859999999899,59.99930000000313,39.99799999999959,40.00040000000445,29.996950000000652,39.997699999999895,70.00014999999985,39.9971000000005,39.99949999999808,60.0002999999997,39.99899999999616,89.99739999999292,89.99979999999778,59.99919999999838,59.99789999999484,60.00029999999242,19.999000000003434,19.998500000001513,49.99949999999808,60.0002999999997,39.999000000003434,19.999000000003434,19.997699999999895,39.997300000002724,79.99700000000303,59.99949999999808,70.00100000000384,79.99800000000687,59.99899999999616,29.997000000003027,69.99799999999959,70.00100000000384,40.00076000000263,30.001500000005763,49.99920000000566,49.99949999999808,70.00030000000697,49.999000000003434,30.000899999999092,39.99949999999808,30.000199999994948,40.00199999999313,10.002000000000407,20.000999999996566,19.997699999999895,30.00014999999985,29.998599999998987,30.001000000011118,39.99800000000687,50.000499999994645,19.99899999999616,20.00140000000829,29.996199999994133,40.001699999993434,39.99650000000838,39.995999999999185,40.00100000000384,40,49.99700000000303,59.999500000005355,50.00199999999313,49.99899999999616,50.00140000000829,49.99799999999232,39.99729999998817,30.001799999998184,30.00429999998596,30.00099999998929,30.003700000001118,39.99849999998696,89.99899999999616,40.00457999999344,40.00149999999849,50.00396999999066,30.00089999998454,40.0002999999997,40.00119999999879,40.00370000000112,40.000599999999395,40.00299999999697,40.00549999998475,40.0002999999997,60.002699999997276,80.00500000000466,669.998499999987,80.00149999999849,50.00397000000521,50.00340000000142,70.0002999999997,60.002699999997276,50.00460000000021,40.00699999999779,50.005999999993946,50.00100000000384,60.0054999999993,50.00239999999758,69.99729999998817,59.99760000000242,20.00239999999758,30.004999999990105,50.00500000000466,50,40.00460000000021,10.005999999993946,20.00100000000384,20.00340000000142,50.00460000000021,50.00149999999849,50.000599999999395,50.00099999998929,80.00400000000081,30.00199999999313,40.00500000000466,59.99695000000065,19.993900000001304,59.99633999999787,29.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call reached an automated phone system for Southern Front Knot Community Services, where the agent attempted to navigate the directory by pressing digits to find the intended party but was unable to reach a human contact. The agent ended the call after multiple attempts to enter mailbox numbers and names without success.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"03","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached automated system, no human contact reached","Other-member-benefit":"","call_summary_title":"No human contact reached, call ended at automated system","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"50% . Call did not reach a valid finish state with a human, official opening not delivered, no survey questions asked, but call was properly ended by agent.","Official Opening Gate Accuracy":"0% . No official opening was spoken as no human was reached and call was handled by automated system.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching logic was applicable as no survey or renewal process was initiated.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No . Required phrases were not present as no official conversation took place with a human.","Debug Analytical Variables":"The call did not reach a human and was handled entirely by an automated phone system, so the official opening was not delivered (-20%). No survey questions were asked (-0%), but the call was properly ended by the agent (+5%). The official opening gate accuracy is 0% because no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 100% by default as no survey was conducted. Verbatim survey compliance is 100% by default for the same reason. Mandatory phrase detection is No due to absence of required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7188,7509,7899,7887,7898,7934,8044,8131,7434,7452,7465,7469,8178,7973,8146,8199,7694,8493,7848,7904,8659,8742,8667,8682,8805],"average":8012,"num_requests":25},"tool_calls":[{"tool_call_id":"0545e6f32fbcdb18","name":"press_digit","type":"press_digit","start_time_sec":27.901,"latency_ms":0,"success":true},{"tool_call_id":"325cae979ed8a716","name":"press_digit","type":"press_digit","start_time_sec":40.717,"latency_ms":0,"success":true},{"tool_call_id":"2c0a1054f99c6d43","name":"press_digit","type":"press_digit","start_time_sec":73.608,"latency_ms":0,"success":true},{"tool_call_id":"b5cefa7cfadd8e52","name":"press_digit","type":"press_digit","start_time_sec":88.064,"latency_ms":1.0000000000047748,"success":true},{"tool_call_id":"0bedf6ef2a73c0d5","name":"press_digit","type":"press_digit","start_time_sec":119.728,"latency_ms":0,"success":true},{"tool_call_id":"17a33bb69deae66b","name":"press_digit","type":"press_digit","start_time_sec":134.627,"latency_ms":0,"success":true},{"tool_call_id":"d5271c84ab67886b","name":"press_digit","type":"press_digit","start_time_sec":166.755,"latency_ms":0,"success":true},{"tool_call_id":"54c6796ae3a83fdd","name":"press_digit","type":"press_digit","start_time_sec":194,"latency_ms":1.0000000000047748,"success":true},{"tool_call_id":"55fd4a1b4b9f4a82","name":"end_call","type":"end_call","start_time_sec":213.554}],"from_number":"+14375242727","to_number":"+16133766477","direction":"outbound"},"event_timestamp":1773840952050}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 28743
CALL ID: call_f8d0ca484adb847d073889b3d3b
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 10:07:44
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a2716bb5a926bbd7d809461e177","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Didier","last_name":"Bouchereau","full_name":"Didier Bouchereau","contact_id":"42926","email":"didierbouchereau6@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Oct 15 2025 completed ( willing to renew soon)\n2026 Mar 03 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 03 reached voicemail, no message left\n2026 Mar 05 call started with Didier, user mostly inaudible, call ended without completion\n2026 Mar 09 voicemail reached, no contact with Didier\n2026 Mar 09 agent reached Didier and started survey about lapsed membership\n2026 Mar 11 reached voicemail, no contact - Didier Bouchereau\n2026 Mar 11 call reached voicemail, Didier not available\n2026 Mar 13 call reached gatekeeper, did not reach Didier\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Didier Bouchereau","number_of_passed_courses":"2","extension":"","province":"QC","toronto_current_time":"2026-03-18T10:06:50-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a2716bb5a926bbd7d809461e177","X-RetellAI-SipTraceId":"call_a2716bb5a926bbd7d809461e177","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773842828175,"end_timestamp":1773842857887,"duration_ms":29712,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course, thank you. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Didier Bouchereau?\nUser: Thanks. Please stay on the line. \nUser: line. \nAgent: Thank you, I’ll hold.\n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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May I please speak with Didier Bouchereau?","words":[{"word":"Of ","start":6.540708251953125,"end":6.8305634765625},{"word":"course, ","start":6.8305634765625,"end":7.12041845703125},{"word":"thank ","start":7.12041845703125,"end":7.4102734375},{"word":"you.","start":7.4102734375,"end":7.700128662109375},{"word":" My ","start":8.003583251953126,"end":8.2934384765625},{"word":"name ","start":8.2934384765625,"end":8.58329345703125},{"word":"is ","start":8.58329345703125,"end":8.8731484375},{"word":"Ellen, ","start":8.8731484375,"end":9.163003662109375},{"word":"and ","start":9.163003662109375,"end":9.452858642578125},{"word":"I’m ","start":9.452858642578125,"end":9.7427138671875},{"word":"calling ","start":9.7427138671875,"end":10.03256884765625},{"word":"on ","start":10.03256884765625,"end":10.322423828125},{"word":"behalf ","start":10.322423828125,"end":10.612279052734374},{"word":"of ","start":10.612279052734374,"end":10.902134033203126},{"word":"the ","start":10.902134033203126,"end":11.191989013671876},{"word":"National ","start":11.191989013671876,"end":11.48184423828125},{"word":"Payroll ","start":11.48184423828125,"end":11.77169921875},{"word":"Institute, ","start":11.77169921875,"end":12.061554443359375},{"word":"NPI.","start":12.061554443359375,"end":12.351409423828125},{"word":" May ","start":12.438583251953125,"end":12.7284384765625},{"word":"I ","start":12.7284384765625,"end":13.01829345703125},{"word":"please ","start":13.01829345703125,"end":13.3081484375},{"word":"speak ","start":13.3081484375,"end":13.598003662109376},{"word":"with ","start":13.598003662109376,"end":13.887858642578125},{"word":"Didier ","start":13.887858642578125,"end":14.1777138671875},{"word":"Bouchereau?","start":14.1777138671875,"end":14.46756884765625}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. Please stay on the line. ","words":[{"word":"Thanks. ","start":19.391000000000002,"end":20.031000000000002},{"word":"Please ","start":20.031000000000002,"end":20.351},{"word":"stay ","start":20.351,"end":20.591},{"word":"on ","start":20.591,"end":20.751},{"word":"the ","start":20.751,"end":20.831001},{"word":"line. ","start":20.831001,"end":20.911001000000002}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":20.911001000000002,"end":21.151001}]},{"role":"agent","content":"Thank you, I’ll hold.","words":[{"word":"Thank ","start":23.914708251953126,"end":24.2045634765625},{"word":"you, ","start":24.2045634765625,"end":24.49441845703125},{"word":"I’ll ","start":24.49441845703125,"end":24.7842734375},{"word":"hold.","start":24.7842734375,"end":25.074128662109374}],"metadata":{"response_id":3}}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 42926
CALL ID: call_a2716bb5a926bbd7d809461e177
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 10:10:30
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f06b36b7ef293bdfd21c07275b5","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Sandy","last_name":"Ishak","full_name":"Sandy Ishak","contact_id":"29789","email":"sandyishak@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"26 May 2025 VM\n2026 Mar 04 voicemail reached, no contact with Sandy Ishak\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no conversation\n2026 Mar 06 call reached gatekeeper, message left for Sandy Ishak\n2026 Mar 09 call reached voicemail, message left for Sandy\n2026 Mar 09 call reached voicemail, no conversation\n2026 Mar 11 call reached gatekeeper, message taken for Sandy Ishak\n2026 Mar 13 call reached voicemail, no direct contact with Sandy Ishak\n2026 Mar 13 call reached gatekeeper, no direct contact with Sandy\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 call went to voicemail, message left for Sandy Ishak","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T10:06:50-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f06b36b7ef293bdfd21c07275b5","X-RetellAI-SipTraceId":"call_f06b36b7ef293bdfd21c07275b5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773842829157,"end_timestamp":1773843023687,"duration_ms":194530,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course, thank you. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Sandy Ishak?\nUser: Thanks. Please stay on the line. \nAgent: Thank you, I’ll hold.\nUser: Hello? \nUser: Hello? \nAgent: Hello, am I speaking with Sandy?\nUser: Yes. This is Sandy. \nAgent: Hello Sandy. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We noticed that \nUser: Mhmm. \nAgent: your Associate membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Yep. No problem. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues.2. Staying current with payroll legislation.3. Completing a specific payroll seminar.4. Gaining payroll designation.5. Networking with other payroll professionals.6. Advancing your payroll career.\nUser: Two. \nAgent: Which one best describes your situation?\nUser: Two. \nAgent: Thank you. Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Five. \nAgent: Thank you. Now, for statistical purposes only, could you please tell us your age range? Is it 18 to 30?31 to 45?46 to 60? Or 61 or above?\nUser: Forty six to sixty. \nAgent: Thank you. We’d love to see you continue benefiting from our services. As a member, you gain unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: No. \nAgent: Thank you for letting me know. Could you tell me the main reason you decided not to renew your membership? Is it because: \n\n1. You are no longer working in payroll.\n2. You didn’t use the membership enough, or payroll wasn’t complex for you.\n3. You’re temporarily out of a payroll job.\n4. You felt the benefits were useful, but the fee wasn’t worth it.\n\nIf you have another reason, you can tell me what it is. Which of these best describes your situation?\nUser: Two. \nAgent: Thank you for sharing that. There are many resources and tools to help you stay up to date with payroll compliance, such as late-breaking payroll news, payroll guidelines, and our Dialogue magazine. You also have unlimited access to our Payroll InfoLine for complex questions.\n\nWith this being said, will you be open to renewing your Associate Membership today?\nUser: No. \nAgent: Thank you for your feedback. I appreciate your time and responses today. Have a good day and goodbye.\n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Sandy Ishak?","words":[{"word":"Of ","start":6.627,"end":6.91685498046875},{"word":"course, ","start":6.91685498046875,"end":7.206710205078125},{"word":"thank ","start":7.206710205078125,"end":7.496565185546875},{"word":"you.","start":7.496565185546875,"end":7.78642041015625},{"word":" My ","start":8.089875,"end":8.37972998046875},{"word":"name ","start":8.37972998046875,"end":8.669585205078125},{"word":"is ","start":8.669585205078125,"end":8.959440185546875},{"word":"Ellen, ","start":8.959440185546875,"end":9.24929541015625},{"word":"and ","start":9.24929541015625,"end":9.539150390625},{"word":"I’m ","start":9.539150390625,"end":9.82900537109375},{"word":"calling ","start":9.82900537109375,"end":10.118860595703126},{"word":"on ","start":10.118860595703126,"end":10.408715576171875},{"word":"behalf ","start":10.408715576171875,"end":10.698570556640625},{"word":"of ","start":10.698570556640625,"end":10.98842578125},{"word":"the ","start":10.98842578125,"end":11.27828076171875},{"word":"National ","start":11.27828076171875,"end":11.568135986328125},{"word":"Payroll ","start":11.568135986328125,"end":11.857990966796875},{"word":"Institute, ","start":11.77064501953125,"end":12.0605},{"word":"NPI.","start":11.77064501953125,"end":12.0605},{"word":" May ","start":12.0605,"end":12.35035498046875},{"word":"I ","start":12.35035498046875,"end":12.640210205078125},{"word":"please ","start":12.640210205078125,"end":12.930065185546875},{"word":"speak ","start":12.930065185546875,"end":13.21992041015625},{"word":"with ","start":13.21992041015625,"end":13.509775390625},{"word":"Sandy ","start":13.509775390625,"end":13.79963037109375},{"word":"Ishak?","start":13.6863115234375,"end":13.976166748046875}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. Please stay on the line. ","words":[{"word":"Thanks. ","start":18.638999,"end":19.199},{"word":"Please ","start":19.199,"end":19.519},{"word":"stay ","start":19.519,"end":19.759},{"word":"on ","start":19.759,"end":19.919},{"word":"the ","start":19.919,"end":19.999},{"word":"line. ","start":19.999,"end":20.159}]},{"role":"agent","content":"Thank you, I’ll hold.","words":[{"word":"Thank ","start":22.820708251953125,"end":23.1105634765625},{"word":"you, ","start":23.1105634765625,"end":23.40041845703125},{"word":"I’ll ","start":23.40041845703125,"end":23.6902734375},{"word":"hold.","start":23.6902734375,"end":23.980128662109376}],"metadata":{"response_id":2}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":28.398999,"end":28.719}]},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":30.808999,"end":31.048999}]},{"role":"agent","content":"Hello, am I speaking with Sandy?","words":[{"word":"Hello, ","start":32.52470825195312,"end":32.8145634765625},{"word":"am ","start":32.8145634765625,"end":33.10441845703125},{"word":"I ","start":33.10441845703125,"end":33.3942734375},{"word":"speaking ","start":33.3942734375,"end":33.68412866210937},{"word":"with ","start":33.68412866210937,"end":33.973983642578126},{"word":"Sandy?","start":33.973983642578126,"end":34.2638388671875}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. This is Sandy. ","words":[{"word":"Yes. ","start":35.329003,"end":35.729000000000006},{"word":"This ","start":35.729000000000006,"end":35.889},{"word":"is ","start":35.889,"end":36.04900000000001},{"word":"Sandy. ","start":36.04900000000001,"end":36.36900000000001}]},{"role":"agent","content":"Hello Sandy. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We noticed that ","words":[{"word":"Hello ","start":37.67970825195312,"end":37.9695634765625},{"word":"Sandy.","start":37.9695634765625,"end":38.25941845703125},{"word":" My ","start":38.83570825195312,"end":39.1255634765625},{"word":"name ","start":39.1255634765625,"end":39.41541845703125},{"word":"is ","start":39.41541845703125,"end":39.7052734375},{"word":"Ellen, ","start":39.7052734375,"end":39.99512866210937},{"word":"and ","start":39.99512866210937,"end":40.284983642578126},{"word":"I’m ","start":40.284983642578126,"end":40.5748388671875},{"word":"calling ","start":40.5748388671875,"end":40.86469384765625},{"word":"on ","start":40.86469384765625,"end":41.154548828125},{"word":"behalf ","start":41.154548828125,"end":41.44440405273438},{"word":"of ","start":41.44440405273438,"end":41.734259033203124},{"word":"the ","start":41.734259033203124,"end":42.02411401367188},{"word":"National ","start":42.02411401367188,"end":42.31396923828125},{"word":"Payroll ","start":42.31396923828125,"end":42.60382421875},{"word":"Institute, ","start":42.60382421875,"end":42.893679443359375},{"word":"NPI.","start":42.893679443359375,"end":43.18353442382813},{"word":" We ","start":43.4565,"end":43.74635498046875},{"word":"noticed ","start":43.74635498046875,"end":44.03621020507813},{"word":"that ","start":44.03621020507813,"end":44.326065185546874}],"metadata":{"response_id":5}},{"role":"user","content":"Mhmm. ","words":[{"word":"Mhmm. 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No problem. ","words":[{"word":"Yep. ","start":52.039,"end":52.678998},{"word":"No ","start":52.678998,"end":52.919000000000004},{"word":"problem. ","start":52.919000000000004,"end":53.15899700000001}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues.2. Staying current with payroll legislation.3. Completing a specific payroll seminar.4. Gaining payroll designation.5. Networking with other payroll professionals.6. 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","start":79.56899,"end":79.96899499999999}]},{"role":"agent","content":"Which one best describes your situation?","words":[{"word":"Which ","start":80.02025,"end":80.31010498046875},{"word":"one ","start":80.31010498046875,"end":80.59996020507812},{"word":"best ","start":80.59996020507812,"end":80.88981518554688},{"word":"describes ","start":80.88981518554688,"end":81.17967041015625},{"word":"your ","start":81.17967041015625,"end":81.469525390625},{"word":"situation?","start":81.469525390625,"end":81.75938037109376}],"metadata":{"response_id":7}},{"role":"user","content":"Two. ","words":[{"word":"Two. ","start":83.46899499999999,"end":83.788995}]},{"role":"agent","content":"Thank you. Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":85.582,"end":85.87185498046875},{"word":"you.","start":85.87185498046875,"end":86.16171020507812},{"word":" Now, ","start":86.55870825195312,"end":86.8485634765625},{"word":"on ","start":86.8485634765625,"end":87.13841845703125},{"word":"a ","start":87.13841845703125,"end":87.4282734375},{"word":"scale ","start":87.4282734375,"end":87.71812866210938},{"word":"of ","start":87.71812866210938,"end":88.00798364257813},{"word":"1 ","start":88.00798364257813,"end":88.2978388671875},{"word":"to ","start":88.2978388671875,"end":88.58769384765625},{"word":"5, ","start":88.58769384765625,"end":88.877548828125},{"word":"with ","start":88.877548828125,"end":89.16740405273437},{"word":"5 ","start":89.16740405273437,"end":89.45725903320313},{"word":"being ","start":89.45725903320313,"end":89.74711401367188},{"word":"very ","start":89.74711401367188,"end":90.03696923828124},{"word":"satisfied ","start":90.03696923828124,"end":90.32682421875},{"word":"and ","start":90.32682421875,"end":90.61667944335937},{"word":"1 ","start":90.61667944335937,"end":90.90653442382812},{"word":"being ","start":90.90653442382812,"end":91.19638940429688},{"word":"very ","start":91.19638940429688,"end":91.48624462890625},{"word":"dissatisfied, ","start":91.48624462890625,"end":91.776099609375},{"word":"how ","start":91.776099609375,"end":92.06595458984376},{"word":"would ","start":92.06595458984376,"end":92.35580981445312},{"word":"you ","start":92.35580981445312,"end":92.64566479492187},{"word":"rate ","start":92.64566479492187,"end":92.93552001953125},{"word":"your ","start":92.93552001953125,"end":93.225375},{"word":"overall ","start":93.225375,"end":93.51522998046875},{"word":"satisfaction ","start":93.51522998046875,"end":93.80508520507813},{"word":"with ","start":93.80508520507813,"end":94.09494018554688},{"word":"your ","start":93.8269365234375,"end":94.11679174804688},{"word":"NPI ","start":93.8269365234375,"end":94.11679174804688},{"word":"membership ","start":93.8269365234375,"end":94.11679174804688},{"word":"experience?","start":93.8269365234375,"end":94.11679174804688}],"metadata":{"response_id":8}},{"role":"user","content":"Five. ","words":[{"word":"Five. ","start":95.29899999999999,"end":95.538995}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range? Is it 18 to 30?31 to 45?46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":97.333,"end":97.62285498046874},{"word":"you.","start":97.62285498046874,"end":97.91271020507813},{"word":" Now, ","start":98.31670825195313,"end":98.6065634765625},{"word":"for ","start":98.6065634765625,"end":98.89641845703125},{"word":"statistical ","start":98.89641845703125,"end":99.1862734375},{"word":"purposes ","start":99.1862734375,"end":99.47612866210937},{"word":"only, ","start":99.47612866210937,"end":99.76598364257812},{"word":"could ","start":99.76598364257812,"end":100.0558388671875},{"word":"you ","start":100.0558388671875,"end":100.34569384765625},{"word":"please ","start":100.34569384765625,"end":100.635548828125},{"word":"tell ","start":100.635548828125,"end":100.92540405273438},{"word":"us ","start":100.92540405273438,"end":101.21525903320313},{"word":"your ","start":101.21525903320313,"end":101.50511401367187},{"word":"age ","start":101.50511401367187,"end":101.79496923828125},{"word":"range?","start":101.79496923828125,"end":102.08482421875},{"word":" Is ","start":102.80979174804688,"end":103.09964672851562},{"word":"it ","start":103.09964672851562,"end":103.38950170898437},{"word":"18 ","start":103.38950170898437,"end":103.67935693359375},{"word":"to ","start":103.6693115234375,"end":103.95916674804687},{"word":"30?","start":103.6693115234375,"end":103.95916674804687},{"word":"31 ","start":103.95916674804687,"end":104.24902172851563},{"word":"to ","start":104.24902172851563,"end":104.53887670898438},{"word":"45?","start":104.53887670898438,"end":104.82873193359374},{"word":"46 ","start":105.538125,"end":105.82797998046875},{"word":"to ","start":105.82797998046875,"end":106.11783520507812},{"word":"60?","start":106.11783520507812,"end":106.40769018554687},{"word":" Or ","start":106.81525,"end":107.10510498046875},{"word":"61 ","start":107.10510498046875,"end":107.39496020507812},{"word":"or ","start":107.39496020507812,"end":107.68481518554688},{"word":"above?","start":107.68481518554688,"end":107.97467041015625}],"metadata":{"response_id":9}},{"role":"user","content":"Forty six to sixty. 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Would you be open to renewing your membership today?","words":[{"word":"Thank ","start":112.78570825195312,"end":113.0755634765625},{"word":"you.","start":113.0755634765625,"end":113.36541845703125},{"word":" We’d ","start":113.86670825195313,"end":114.1565634765625},{"word":"love ","start":114.1565634765625,"end":114.44641845703126},{"word":"to ","start":114.44641845703126,"end":114.7362734375},{"word":"see ","start":114.7362734375,"end":115.02612866210937},{"word":"you ","start":115.02612866210937,"end":115.31598364257812},{"word":"continue ","start":115.31598364257812,"end":115.6058388671875},{"word":"benefiting ","start":115.6058388671875,"end":115.89569384765625},{"word":"from ","start":115.89569384765625,"end":116.185548828125},{"word":"our ","start":116.14264501953124,"end":116.4325},{"word":"services.","start":116.14264501953124,"end":116.4325},{"word":" As ","start":116.4325,"end":116.72235498046875},{"word":"a 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Could you tell me the main reason you decided not to renew your membership? Is it because: \n\n1. You are no longer working in payroll.\n2. You didn’t use the membership enough, or payroll wasn’t complex for you.\n3. You’re temporarily out of a payroll job.\n4. You felt the benefits were useful, but the fee wasn’t worth it.\n\nIf you have another reason, you can tell me what it is. 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If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. ","start":0.029,"end":0.7489999700000001},{"word":"If ","start":0.7489999700000001,"end":0.989},{"word":"you ","start":0.989,"end":1.149},{"word":"record ","start":1.149,"end":1.6289999},{"word":"your ","start":1.6289999,"end":1.9489999999999998},{"word":"name ","start":1.9489999999999998,"end":2.269},{"word":"and ","start":2.269,"end":2.589},{"word":"reason ","start":2.589,"end":2.8289999999999997},{"word":"for ","start":2.8289999999999997,"end":3.069},{"word":"calling, ","start":3.069,"end":3.3089999999999997},{"word":"I'll ","start":3.6989997999999997,"end":4.0189998000000005},{"word":"see ","start":4.0189998000000005,"end":4.0989997},{"word":"if ","start":4.0989997,"end":4.259},{"word":"this ","start":4.259,"end":4.419},{"word":"person ","start":4.419,"end":4.739},{"word":"is ","start":4.739,"end":4.819},{"word":"available. 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May I please speak with Sandy Ishak?","words":[{"word":"Of ","start":6.627,"end":6.91685498046875},{"word":"course, ","start":6.91685498046875,"end":7.206710205078125},{"word":"thank ","start":7.206710205078125,"end":7.496565185546875},{"word":"you.","start":7.496565185546875,"end":7.78642041015625},{"word":" My ","start":8.089875,"end":8.37972998046875},{"word":"name ","start":8.37972998046875,"end":8.669585205078125},{"word":"is ","start":8.669585205078125,"end":8.959440185546875},{"word":"Ellen, ","start":8.959440185546875,"end":9.24929541015625},{"word":"and ","start":9.24929541015625,"end":9.539150390625},{"word":"I’m ","start":9.539150390625,"end":9.82900537109375},{"word":"calling ","start":9.82900537109375,"end":10.118860595703126},{"word":"on ","start":10.118860595703126,"end":10.408715576171875},{"word":"behalf ","start":10.408715576171875,"end":10.698570556640625},{"word":"of ","start":10.698570556640625,"end":10.98842578125},{"word":"the ","start":10.98842578125,"end":11.27828076171875},{"word":"National ","start":11.27828076171875,"end":11.568135986328125},{"word":"Payroll ","start":11.568135986328125,"end":11.857990966796875},{"word":"Institute, ","start":11.77064501953125,"end":12.0605},{"word":"NPI.","start":11.77064501953125,"end":12.0605},{"word":" May ","start":12.0605,"end":12.35035498046875},{"word":"I ","start":12.35035498046875,"end":12.640210205078125},{"word":"please ","start":12.640210205078125,"end":12.930065185546875},{"word":"speak ","start":12.930065185546875,"end":13.21992041015625},{"word":"with ","start":13.21992041015625,"end":13.509775390625},{"word":"Sandy ","start":13.509775390625,"end":13.79963037109375},{"word":"Ishak?","start":13.6863115234375,"end":13.976166748046875}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. Please stay on the line. ","words":[{"word":"Thanks. ","start":18.638999,"end":19.199},{"word":"Please ","start":19.199,"end":19.519},{"word":"stay ","start":19.519,"end":19.759},{"word":"on ","start":19.759,"end":19.919},{"word":"the ","start":19.919,"end":19.999},{"word":"line. ","start":19.999,"end":20.159}]},{"role":"agent","content":"Thank you, I’ll hold.","words":[{"word":"Thank ","start":22.820708251953125,"end":23.1105634765625},{"word":"you, ","start":23.1105634765625,"end":23.40041845703125},{"word":"I’ll ","start":23.40041845703125,"end":23.6902734375},{"word":"hold.","start":23.6902734375,"end":23.980128662109376}],"metadata":{"response_id":2}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? ","start":28.398999,"end":28.719}]},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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We noticed that ","words":[{"word":"Hello ","start":37.67970825195312,"end":37.9695634765625},{"word":"Sandy.","start":37.9695634765625,"end":38.25941845703125},{"word":" My ","start":38.83570825195312,"end":39.1255634765625},{"word":"name ","start":39.1255634765625,"end":39.41541845703125},{"word":"is ","start":39.41541845703125,"end":39.7052734375},{"word":"Ellen, ","start":39.7052734375,"end":39.99512866210937},{"word":"and ","start":39.99512866210937,"end":40.284983642578126},{"word":"I’m ","start":40.284983642578126,"end":40.5748388671875},{"word":"calling ","start":40.5748388671875,"end":40.86469384765625},{"word":"on ","start":40.86469384765625,"end":41.154548828125},{"word":"behalf ","start":41.154548828125,"end":41.44440405273438},{"word":"of ","start":41.44440405273438,"end":41.734259033203124},{"word":"the ","start":41.734259033203124,"end":42.02411401367188},{"word":"National ","start":42.02411401367188,"end":42.31396923828125},{"word":"Payroll ","start":42.31396923828125,"end":42.60382421875},{"word":"Institute, ","start":42.60382421875,"end":42.893679443359375},{"word":"NPI.","start":42.893679443359375,"end":43.18353442382813},{"word":" We ","start":43.4565,"end":43.74635498046875},{"word":"noticed ","start":43.74635498046875,"end":44.03621020507813},{"word":"that ","start":44.03621020507813,"end":44.326065185546874}],"metadata":{"response_id":5}},{"role":"user","content":"Mhmm. 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","start":79.56899,"end":79.96899499999999}]},{"role":"agent","content":"Which one best describes your situation?","words":[{"word":"Which ","start":80.02025,"end":80.31010498046875},{"word":"one ","start":80.31010498046875,"end":80.59996020507812},{"word":"best ","start":80.59996020507812,"end":80.88981518554688},{"word":"describes ","start":80.88981518554688,"end":81.17967041015625},{"word":"your ","start":81.17967041015625,"end":81.469525390625},{"word":"situation?","start":81.469525390625,"end":81.75938037109376}],"metadata":{"response_id":7}},{"role":"user","content":"Two. ","words":[{"word":"Two. ","start":83.46899499999999,"end":83.788995}]},{"role":"agent","content":"Thank you. Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":85.582,"end":85.87185498046875},{"word":"you.","start":85.87185498046875,"end":86.16171020507812},{"word":" Now, ","start":86.55870825195312,"end":86.8485634765625},{"word":"on ","start":86.8485634765625,"end":87.13841845703125},{"word":"a ","start":87.13841845703125,"end":87.4282734375},{"word":"scale ","start":87.4282734375,"end":87.71812866210938},{"word":"of ","start":87.71812866210938,"end":88.00798364257813},{"word":"1 ","start":88.00798364257813,"end":88.2978388671875},{"word":"to ","start":88.2978388671875,"end":88.58769384765625},{"word":"5, ","start":88.58769384765625,"end":88.877548828125},{"word":"with ","start":88.877548828125,"end":89.16740405273437},{"word":"5 ","start":89.16740405273437,"end":89.45725903320313},{"word":"being ","start":89.45725903320313,"end":89.74711401367188},{"word":"very ","start":89.74711401367188,"end":90.03696923828124},{"word":"satisfied ","start":90.03696923828124,"end":90.32682421875},{"word":"and ","start":90.32682421875,"end":90.61667944335937},{"word":"1 ","start":90.61667944335937,"end":90.90653442382812},{"word":"being ","start":90.90653442382812,"end":91.19638940429688},{"word":"very ","start":91.19638940429688,"end":91.48624462890625},{"word":"dissatisfied, ","start":91.48624462890625,"end":91.776099609375},{"word":"how ","start":91.776099609375,"end":92.06595458984376},{"word":"would ","start":92.06595458984376,"end":92.35580981445312},{"word":"you ","start":92.35580981445312,"end":92.64566479492187},{"word":"rate ","start":92.64566479492187,"end":92.93552001953125},{"word":"your ","start":92.93552001953125,"end":93.225375},{"word":"overall ","start":93.225375,"end":93.51522998046875},{"word":"satisfaction ","start":93.51522998046875,"end":93.80508520507813},{"word":"with ","start":93.80508520507813,"end":94.09494018554688},{"word":"your ","start":93.8269365234375,"end":94.11679174804688},{"word":"NPI ","start":93.8269365234375,"end":94.11679174804688},{"word":"membership ","start":93.8269365234375,"end":94.11679174804688},{"word":"experience?","start":93.8269365234375,"end":94.11679174804688}],"metadata":{"response_id":8}},{"role":"user","content":"Five. ","words":[{"word":"Five. ","start":95.29899999999999,"end":95.538995}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range? Is it 18 to 30?31 to 45?46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":97.333,"end":97.62285498046874},{"word":"you.","start":97.62285498046874,"end":97.91271020507813},{"word":" Now, ","start":98.31670825195313,"end":98.6065634765625},{"word":"for ","start":98.6065634765625,"end":98.89641845703125},{"word":"statistical ","start":98.89641845703125,"end":99.1862734375},{"word":"purposes ","start":99.1862734375,"end":99.47612866210937},{"word":"only, ","start":99.47612866210937,"end":99.76598364257812},{"word":"could ","start":99.76598364257812,"end":100.0558388671875},{"word":"you ","start":100.0558388671875,"end":100.34569384765625},{"word":"please ","start":100.34569384765625,"end":100.635548828125},{"word":"tell ","start":100.635548828125,"end":100.92540405273438},{"word":"us ","start":100.92540405273438,"end":101.21525903320313},{"word":"your ","start":101.21525903320313,"end":101.50511401367187},{"word":"age ","start":101.50511401367187,"end":101.79496923828125},{"word":"range?","start":101.79496923828125,"end":102.08482421875},{"word":" Is ","start":102.80979174804688,"end":103.09964672851562},{"word":"it ","start":103.09964672851562,"end":103.38950170898437},{"word":"18 ","start":103.38950170898437,"end":103.67935693359375},{"word":"to ","start":103.6693115234375,"end":103.95916674804687},{"word":"30?","start":103.6693115234375,"end":103.95916674804687},{"word":"31 ","start":103.95916674804687,"end":104.24902172851563},{"word":"to ","start":104.24902172851563,"end":104.53887670898438},{"word":"45?","start":104.53887670898438,"end":104.82873193359374},{"word":"46 ","start":105.538125,"end":105.82797998046875},{"word":"to ","start":105.82797998046875,"end":106.11783520507812},{"word":"60?","start":106.11783520507812,"end":106.40769018554687},{"word":" Or ","start":106.81525,"end":107.10510498046875},{"word":"61 ","start":107.10510498046875,"end":107.39496020507812},{"word":"or ","start":107.39496020507812,"end":107.68481518554688},{"word":"above?","start":107.68481518554688,"end":107.97467041015625}],"metadata":{"response_id":9}},{"role":"user","content":"Forty six to sixty. 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Would you be open to renewing your membership today?","words":[{"word":"Thank ","start":112.78570825195312,"end":113.0755634765625},{"word":"you.","start":113.0755634765625,"end":113.36541845703125},{"word":" We’d ","start":113.86670825195313,"end":114.1565634765625},{"word":"love ","start":114.1565634765625,"end":114.44641845703126},{"word":"to ","start":114.44641845703126,"end":114.7362734375},{"word":"see ","start":114.7362734375,"end":115.02612866210937},{"word":"you ","start":115.02612866210937,"end":115.31598364257812},{"word":"continue ","start":115.31598364257812,"end":115.6058388671875},{"word":"benefiting ","start":115.6058388671875,"end":115.89569384765625},{"word":"from ","start":115.89569384765625,"end":116.185548828125},{"word":"our ","start":116.14264501953124,"end":116.4325},{"word":"services.","start":116.14264501953124,"end":116.4325},{"word":" As ","start":116.4325,"end":116.72235498046875},{"word":"a 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Could you tell me the main reason you decided not to renew your membership? Is it because: \n\n1. You are no longer working in payroll.\n2. You didn’t use the membership enough, or payroll wasn’t complex for you.\n3. You’re temporarily out of a payroll job.\n4. You felt the benefits were useful, but the fee wasn’t worth it.\n\nIf you have another reason, you can tell me what it is. 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EVENT: call_analyzed
CONTACT ID: 29789
CALL ID: call_f06b36b7ef293bdfd21c07275b5
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 66 → HTTP 201
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FIELD 80 → HTTP 201
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 201
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FIELD 68 → HTTP 201
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FIELD 2 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 10:17:33
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b02802340056902005086578de5","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Didier","last_name":"Bouchereau","full_name":"Didier Bouchereau","contact_id":"42926","email":"didierbouchereau6@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Oct 15 2025 completed ( willing to renew soon)\n2026 Mar 03 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 03 reached voicemail, no message left\n2026 Mar 05 call started with Didier, user mostly inaudible, call ended without completion\n2026 Mar 09 voicemail reached, no contact with Didier\n2026 Mar 09 agent reached Didier and started survey about lapsed membership\n2026 Mar 11 reached voicemail, no contact - Didier Bouchereau\n2026 Mar 11 call reached voicemail, Didier not available\n2026 Mar 13 call reached gatekeeper, did not reach Didier\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 18 call reached voicemail, message left","number_of_passed_courses":"2","extension":"","province":"QC","toronto_current_time":"2026-03-18T10:06:51-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b02802340056902005086578de5","X-RetellAI-SipTraceId":"call_b02802340056902005086578de5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773843428670,"end_timestamp":1773843446180,"duration_ms":17510,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Didier Bouchereau?\n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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The call went to a voicemail system where the agent left a brief message but did not reach a human.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call went to voicemail, no human reached","Other-member-benefit":"","call_summary_title":"Voicemail reached, no human answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state as it went to voicemail and no survey or conversation occurred.","Official Opening Gate Accuracy":"0% . Official opening was spoken but only to voicemail, no identity confirmation with the contact was possible.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching occurred as call did not proceed beyond voicemail.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . Required phrases for survey and closing were not present due to voicemail.","Debug Analytical Variables":"The call was disconnected after reaching voicemail without speaking to a human, so no survey questions or official opening after identity confirmation could be completed, resulting in 0% call flow completion and official opening accuracy. Since no survey questions were asked, order integrity and skip logic accuracy are 100% by default. Verbatim compliance is also 100% as no questions were asked. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 42926
CALL ID: call_b02802340056902005086578de5
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-15T16:26:34-05:00","email":"didierbouchereau6@gmail.com","phone":"5149196164","firstName":"Didier","lastName":"Bouchereau","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"c49f52e735980fa3baa0be4a0dae7af0","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T09:17:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 16:26:34","updated_utc_timestamp":"2026-03-18 09:17:35","created_timestamp":"2025-08-15 16:26:34","updated_timestamp":"2026-03-18 09:17:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-10-18 08:47:30","best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42926\/automationEntryCounts"},"id":"42926","organization":null}],"fieldValue":{"contact":"42926","field":"33","value":"Oct 15 2025 completed ( willing to renew soon)\n2026 Mar 03 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 03 reached voicemail, no message left\n2026 Mar 05 call started with Didier, user mostly inaudible, call ended without completion\n2026 Mar 09 voicemail reached, no contact with Didier\n2026 Mar 09 agent reached Didier and started survey about lapsed membership\n2026 Mar 11 reached voicemail, no contact - Didier Bouchereau\n2026 Mar 11 call reached voicemail, Didier not available\n2026 Mar 13 call reached gatekeeper, did not reach Didier\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 18 call reached voicemail, message left\n2026 Mar 18 call went to voicemail, no human reached","cdate":"2025-09-11T09:41:25-05:00","udate":"2026-03-18T09:17:35-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/606869\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/606869\/field"},"owner":"42926","id":"606869"}}
FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 11:07:36
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1cf84c645ea78f09b5164593255","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Anderson","full_name":"Michelle Anderson","contact_id":"29037","email":"michellea@benningtonfinancial.ca","orgname":"Bennington Financial Corp.","member_type":"AST","bloc_notes_ac":"Dec 4 2025 vmDec 12 2025 vm  Dec 19 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T11:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1cf84c645ea78f09b5164593255","X-RetellAI-SipTraceId":"call_1cf84c645ea78f09b5164593255","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773846448946,"end_timestamp":1773846451550,"duration_ms":2604,"transcript":"User: You are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"You are trying to reach is currently unavailable. ","words":[{"word":"You ","start":0.513,"end":0.7529999700000001},{"word":"are ","start":0.7529999700000001,"end":0.913},{"word":"trying ","start":0.913,"end":1.2329998999999998},{"word":"to ","start":1.2329998999999998,"end":1.393},{"word":"reach ","start":1.393,"end":1.6329999},{"word":"is ","start":1.6329999,"end":1.8729999},{"word":"currently ","start":1.8729999,"end":2.113},{"word":"unavailable. ","start":2.113,"end":2.4329999}]}],"transcript_with_tool_calls":[{"role":"user","content":"You are trying to reach is currently unavailable. ","words":[{"word":"You ","start":0.513,"end":0.7529999700000001},{"word":"are ","start":0.7529999700000001,"end":0.913},{"word":"trying ","start":0.913,"end":1.2329998999999998},{"word":"to ","start":1.2329998999999998,"end":1.393},{"word":"reach ","start":1.393,"end":1.6329999},{"word":"is ","start":1.6329999,"end":1.8729999},{"word":"currently ","start":1.8729999,"end":2.113},{"word":"unavailable. ","start":2.113,"end":2.4329999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/151aff78736f53beab2a6697e3079d9a5f2d57b95330ca9310f194ed4cc940fe/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/151aff78736f53beab2a6697e3079d9a5f2d57b95330ca9310f194ed4cc940fe/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/151aff78736f53beab2a6697e3079d9a5f2d57b95330ca9310f194ed4cc940fe/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":760,"p90":760,"p95":760,"p99":760,"min":760,"max":760,"num":1,"values":[760]},"tts":{"p50":819,"p90":819,"p95":819,"p99":819,"min":819,"max":819,"num":1,"values":[819]},"knowledge_base":{"p50":132,"p90":132,"p95":132,"p99":132,"min":132,"max":132,"num":1,"values":[132]},"asr":{"p50":20,"p90":30,"p95":30,"p99":30,"min":10,"max":30,"num":6,"values":[20,10,10,30,30,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.4000000000000001},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.1041667,"combined_cost":3.3125},"call_analysis":{"call_summary":"The call was made to the contact but went to voicemail and was not answered by a human.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, and no official opening or closing was delivered.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was not answered and went to voicemail, resulting in no conversation flow, no official opening, no survey questions, and no closing. Therefore, all quality metrics related to call flow, survey order, skip logic, and phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7181],"average":7181,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19059016201","direction":"outbound"},"event_timestamp":1773846457524}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29037
CALL ID: call_1cf84c645ea78f09b5164593255
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 11:07:41
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_3b0f22fbe4409be9ec2c20fc54d","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Jessica","last_name":"Gamble","full_name":"Jessica Gamble","contact_id":"28709","email":"jcjcjcjc19781978@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call initiated but ended early, no conversation\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call initiated but no conversation beyond initial greeting.","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T11:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3b0f22fbe4409be9ec2c20fc54d","X-RetellAI-SipTraceId":"call_3b0f22fbe4409be9ec2c20fc54d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773846451144,"end_timestamp":1773846453463,"duration_ms":2319,"transcript":"User: Call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voicemail. ","words":[{"word":"Call ","start":0.34,"end":0.7399999700000001},{"word":"has ","start":0.7399999700000001,"end":0.98},{"word":"been ","start":0.98,"end":1.1400000000000001},{"word":"forwarded ","start":1.1400000000000001,"end":1.4599999000000001},{"word":"to ","start":1.4599999000000001,"end":1.7},{"word":"voicemail. ","start":1.7,"end":1.94}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voicemail. ","words":[{"word":"Call ","start":0.34,"end":0.7399999700000001},{"word":"has ","start":0.7399999700000001,"end":0.98},{"word":"been ","start":0.98,"end":1.1400000000000001},{"word":"forwarded ","start":1.1400000000000001,"end":1.4599999000000001},{"word":"to ","start":1.4599999000000001,"end":1.7},{"word":"voicemail. ","start":1.7,"end":1.94}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/6e58ca97ea4f9ff985519a9488848ad96089eafcc9a812d64cda6916db042afd/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6e58ca97ea4f9ff985519a9488848ad96089eafcc9a812d64cda6916db042afd/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6e58ca97ea4f9ff985519a9488848ad96089eafcc9a812d64cda6916db042afd/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":605,"p90":605,"p95":605,"p99":605,"min":605,"max":605,"num":1,"values":[605]},"tts":{"p50":471,"p90":471,"p95":471,"p99":471,"min":471,"max":471,"num":1,"values":[471]},"knowledge_base":{"p50":120,"p90":120,"p95":120,"p99":120,"min":120,"max":120,"num":1,"values":[120]},"asr":{"p50":30,"p90":37,"p95":38.5,"p99":39.699999999999996,"min":20,"max":40,"num":4,"values":[20,40,30,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.4000000000000001},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.1041667,"combined_cost":3.3125},"call_analysis":{"call_summary":"The call was made but reached voicemail immediately without any conversation with the contact.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered and no conversation took place, so no valid finish state was reached.","Official Opening Gate Accuracy":"0% . No opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no interaction occurred. Therefore, all metrics related to conversation flow, survey order, skip logic, and phrase detection are zero or negative. The call was unsuccessful and no data was collected.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7181],"average":7181,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12493603960","direction":"outbound"},"event_timestamp":1773846461698}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 28709
CALL ID: call_3b0f22fbe4409be9ec2c20fc54d
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 11:07:41
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_28bb4fc03ac229b156dc0e58c3b","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Savitree","last_name":"Roshan","full_name":"Savitree Roshan","contact_id":"42875","email":"roshansavitree@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-18T11:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_28bb4fc03ac229b156dc0e58c3b","X-RetellAI-SipTraceId":"call_28bb4fc03ac229b156dc0e58c3b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773846449919,"end_timestamp":1773846455532,"duration_ms":5613,"transcript":"Agent: Hello, may I \nUser: You \nAgent: please speak \nUser: have reached the voice mailbox of \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.912,"end":2.20185498046875},{"word":"may ","start":2.20185498046875,"end":2.491710205078125},{"word":"I ","start":2.491710205078125,"end":2.781565185546875}],"metadata":{"response_id":0}},{"role":"user","content":"You ","words":[{"word":"You ","start":3.0299998,"end":3.27}]},{"role":"agent","content":"please speak ","words":[{"word":"please ","start":2.781565185546875,"end":3.07142041015625},{"word":"speak ","start":3.07142041015625,"end":3.361275390625}],"metadata":{"response_id":0}},{"role":"user","content":"have reached the voice mailbox of ","words":[{"word":"have ","start":3.27,"end":3.5099998},{"word":"reached ","start":3.5099998,"end":3.75},{"word":"the ","start":3.75,"end":3.9099999},{"word":"voice ","start":3.9099999,"end":4.1499999999999995},{"word":"mailbox ","start":4.1499999999999995,"end":4.5499997},{"word":"of ","start":4.5499997,"end":4.789999999999999}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.912,"end":2.20185498046875},{"word":"may ","start":2.20185498046875,"end":2.491710205078125},{"word":"I ","start":2.491710205078125,"end":2.781565185546875}],"metadata":{"response_id":0}},{"role":"user","content":"You ","words":[{"word":"You ","start":3.0299998,"end":3.27}]},{"role":"agent","content":"please speak ","words":[{"word":"please ","start":2.781565185546875,"end":3.07142041015625},{"word":"speak ","start":3.07142041015625,"end":3.361275390625}],"metadata":{"response_id":0}},{"role":"user","content":"have reached the voice mailbox of ","words":[{"word":"have ","start":3.27,"end":3.5099998},{"word":"reached ","start":3.5099998,"end":3.75},{"word":"the ","start":3.75,"end":3.9099999},{"word":"voice ","start":3.9099999,"end":4.1499999999999995},{"word":"mailbox ","start":4.1499999999999995,"end":4.5499997},{"word":"of ","start":4.5499997,"end":4.789999999999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ef1c654148b494ddb488f9c3b6f7b7d5d9eb5b158e35c5ed6d134def4620c148/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ef1c654148b494ddb488f9c3b6f7b7d5d9eb5b158e35c5ed6d134def4620c148/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ef1c654148b494ddb488f9c3b6f7b7d5d9eb5b158e35c5ed6d134def4620c148/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1104,"p90":1104,"p95":1104,"p99":1104,"min":1104,"max":1104,"num":1,"values":[1104]},"tts":{"p50":808,"p90":808,"p95":808,"p99":808,"min":808,"max":808,"num":1,"values":[808]},"knowledge_base":{"p50":74,"p90":74,"p95":74,"p99":74,"min":74,"max":74,"num":1,"values":[74]},"asr":{"p50":20,"p90":85,"p95":112.5,"p99":134.5,"min":10,"max":140,"num":6,"values":[10,10,30,30,10,140]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.8},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.15},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5708333,"combined_cost":3.425},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail shortly after connecting. No conversation or information exchange took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered by a human, no official opening or survey questions asked, no valid outcome or closing spoken.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as the call was not answered by the intended contact and went to voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"100% . No branching errors as no interaction occurred.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . Required phrases were not detected as no conversation took place.","Debug Analytical Variables":"The call was disconnected after reaching voicemail, so no official opening, survey questions, or closing statements were delivered. Therefore, Call Flow Completion Rate is 0%. Official Opening Gate Accuracy is 0% because the opening was never spoken after identity confirmation. Survey Order Integrity Score is 0% due to no questions asked. Skip Logic Accuracy is 100% as no branching logic was triggered. Verbatim Survey Compliance is 0% due to no survey interaction. Mandatory Phrase Detection is 0% as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7186],"average":7186,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14163580161","direction":"outbound"},"event_timestamp":1773846462496}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 42875
CALL ID: call_28bb4fc03ac229b156dc0e58c3b
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-08-15T16:25:48-05:00","email":"roshansavitree@gmail.com","phone":"4163580161","firstName":"Savitree","lastName":"Roshan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"9a9a33d07dccd4e4de3252c7b8007154","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T10:07:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 16:25:48","updated_utc_timestamp":"2026-03-18 10:07:43","created_timestamp":"2025-08-15 16:25:48","updated_timestamp":"2026-03-18 10:07:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/automationEntryCounts"},"id":"42875","organization":null}],"fieldValue":{"contact":"42875","field":"310","value":"The call was not answered by a human and went to voicemail shortly after connecting. No conversation or information exchange took place.","cdate":"2026-03-04T15:27:15-06:00","udate":"2026-03-18T10:07:43-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034031\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034031\/field"},"owner":"42875","id":"1034031"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-08-15T16:25:48-05:00","email":"roshansavitree@gmail.com","phone":"4163580161","firstName":"Savitree","lastName":"Roshan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"9a9a33d07dccd4e4de3252c7b8007154","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T10:07:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 16:25:48","updated_utc_timestamp":"2026-03-18 10:07:43","created_timestamp":"2025-08-15 16:25:48","updated_timestamp":"2026-03-18 10:07:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/automationEntryCounts"},"id":"42875","organization":null}],"fieldValue":{"contact":"42875","field":"311","value":"Call reached voicemail, no contact","cdate":"2026-03-04T15:27:16-06:00","udate":"2026-03-18T10:07:43-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034032\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034032\/field"},"owner":"42875","id":"1034032"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-08-15T16:25:48-05:00","email":"roshansavitree@gmail.com","phone":"4163580161","firstName":"Savitree","lastName":"Roshan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"9a9a33d07dccd4e4de3252c7b8007154","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T10:07:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 16:25:48","updated_utc_timestamp":"2026-03-18 10:07:43","created_timestamp":"2025-08-15 16:25:48","updated_timestamp":"2026-03-18 10:07:43","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/automationEntryCounts"},"id":"42875","organization":null}],"fieldValue":{"contact":"42875","field":"33","value":"spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made","cdate":"2025-09-09T10:51:30-05:00","udate":"2026-03-18T10:07:43-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/596810\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/596810\/field"},"owner":"42875","id":"596810"}}
FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 11:07:48
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1be204f655fadf3b1720440b6b1","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Petrea","last_name":"Blais","full_name":"Petrea Blais","contact_id":"29741","email":"trea@buffalocanoeclub.com","orgname":"Buffalo Canoe Club","member_type":"AST","bloc_notes_ac":"Dec 15 2025 completed without renewaL ( she i retiring soon)\n2026 Mar 10 call answered by Stephanie, did not reach Petrea Blais\n2026 Mar 12 call answered by Buffalo Kidney Club, no contact with Petrea\n2026 Mar 16 call initiated but no conversation beyond greeting","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T11:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1be204f655fadf3b1720440b6b1","X-RetellAI-SipTraceId":"call_1be204f655fadf3b1720440b6b1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773846435663,"end_timestamp":1773846461164,"duration_ms":25501,"transcript":"User: Thank you for calling the Buffalo Canoe Club. Melia speaking. \nAgent: Hello Melia, may I please speak with Petrea?\nUser: Katrina no longer works here. \nUser: Is it the bank calling? \nAgent: No, this is not the bank. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. Thank you for your help, and goodbye.\n","transcript_object":[{"role":"user","content":"Thank you for calling the Buffalo Canoe Club. Melia speaking. ","words":[{"word":"Thank ","start":1.0860001,"end":1.246},{"word":"you ","start":1.246,"end":1.406},{"word":"for ","start":1.406,"end":1.566},{"word":"calling ","start":1.566,"end":1.806},{"word":"the ","start":1.806,"end":1.966},{"word":"Buffalo ","start":1.966,"end":2.2859999999999996},{"word":"Canoe ","start":2.2859999999999996,"end":2.6859998},{"word":"Club. ","start":2.6859998,"end":3.086},{"word":"Melia ","start":3.086,"end":3.566},{"word":"speaking. ","start":3.566,"end":3.726}]},{"role":"agent","content":"Hello Melia, may I please speak with Petrea?","words":[{"word":"Hello ","start":5.132708251953125,"end":5.4225634765625},{"word":"Melia, ","start":5.4225634765625,"end":5.71241845703125},{"word":"may ","start":5.71241845703125,"end":6.0022734375},{"word":"I ","start":6.0022734375,"end":6.292128662109375},{"word":"please ","start":6.292128662109375,"end":6.581983642578125},{"word":"speak ","start":6.581983642578125,"end":6.8718388671875},{"word":"with ","start":6.8718388671875,"end":7.16169384765625},{"word":"Petrea?","start":7.16169384765625,"end":7.451548828125}],"metadata":{"response_id":1}},{"role":"user","content":"Katrina no longer works here. ","words":[{"word":"Katrina ","start":9.096,"end":9.575999},{"word":"no ","start":9.575999,"end":9.895999999999999},{"word":"longer ","start":9.895999999999999,"end":10.136},{"word":"works ","start":10.136,"end":10.616},{"word":"here. ","start":10.616,"end":11.016}]},{"role":"user","content":"Is it the bank calling? ","words":[{"word":"Is ","start":12.216,"end":12.456},{"word":"it ","start":12.456,"end":12.616},{"word":"the ","start":12.616,"end":12.776},{"word":"bank ","start":12.776,"end":13.016},{"word":"calling? ","start":13.016,"end":13.415999}]},{"role":"agent","content":"No, this is not the bank. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. Thank you for your help, and goodbye.","words":[{"word":"No, ","start":15.352708251953125,"end":15.6425634765625},{"word":"this ","start":15.6425634765625,"end":15.93241845703125},{"word":"is ","start":15.93241845703125,"end":16.2222734375},{"word":"not ","start":16.2222734375,"end":16.512128662109376},{"word":"the ","start":16.512128662109376,"end":16.801983642578126},{"word":"bank.","start":16.67664501953125,"end":16.9665},{"word":" My ","start":16.9665,"end":17.25635498046875},{"word":"name ","start":17.25635498046875,"end":17.546210205078125},{"word":"is ","start":17.546210205078125,"end":17.836065185546875},{"word":"Ellen, ","start":17.836065185546875,"end":18.12592041015625},{"word":"and ","start":18.12592041015625,"end":18.415775390625},{"word":"I’m ","start":18.415775390625,"end":18.70563037109375},{"word":"calling ","start":18.70563037109375,"end":18.995485595703126},{"word":"on ","start":18.995485595703126,"end":19.285340576171876},{"word":"behalf ","start":19.285340576171876,"end":19.575195556640626},{"word":"of ","start":19.575195556640626,"end":19.86505078125},{"word":"the ","start":19.86505078125,"end":20.15490576171875},{"word":"National ","start":20.15490576171875,"end":20.444760986328124},{"word":"Payroll ","start":20.444760986328124,"end":20.734615966796873},{"word":"Institute, ","start":20.55439501953125,"end":20.84425},{"word":"NPI.","start":20.55439501953125,"end":20.84425},{"word":" Thank ","start":20.84425,"end":21.13410498046875},{"word":"you ","start":21.13410498046875,"end":21.423960205078124},{"word":"for ","start":21.423960205078124,"end":21.713815185546874},{"word":"your ","start":21.713815185546874,"end":22.00367041015625},{"word":"help, ","start":21.947603271484375,"end":22.237458251953125},{"word":"and ","start":21.947603271484375,"end":22.237458251953125},{"word":"goodbye.","start":21.947603271484375,"end":22.237458251953125}],"metadata":{"response_id":3}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling the Buffalo Canoe Club. Melia speaking. ","words":[{"word":"Thank ","start":1.0860001,"end":1.246},{"word":"you ","start":1.246,"end":1.406},{"word":"for ","start":1.406,"end":1.566},{"word":"calling ","start":1.566,"end":1.806},{"word":"the ","start":1.806,"end":1.966},{"word":"Buffalo ","start":1.966,"end":2.2859999999999996},{"word":"Canoe ","start":2.2859999999999996,"end":2.6859998},{"word":"Club. ","start":2.6859998,"end":3.086},{"word":"Melia ","start":3.086,"end":3.566},{"word":"speaking. 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","start":10.616,"end":11.016}]},{"role":"user","content":"Is it the bank calling? ","words":[{"word":"Is ","start":12.216,"end":12.456},{"word":"it ","start":12.456,"end":12.616},{"word":"the ","start":12.616,"end":12.776},{"word":"bank ","start":12.776,"end":13.016},{"word":"calling? ","start":13.016,"end":13.415999}]},{"role":"agent","content":"No, this is not the bank. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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The agent clarified the call was from the National Payroll Institute and ended the call politely.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"03","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached gatekeeper; contact not available","Other-member-benefit":"","call_summary_title":"Contact Not Available at Buffalo Canoe Club","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"50%. Official opening was not delivered, no survey questions asked, valid outcome assigned, approved closing spoken.","Official Opening Gate Accuracy":"100%. Official opening was not spoken to gatekeeper and occurred after identity confirmation attempt.","Survey Order Integrity Score":"100%. 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Mandatory Phrase Detection is No because required phrases were missing due to early call termination.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7210,7211,7235,7931],"average":7396.75,"num_requests":4},"tool_calls":[],"from_number":"+14375242727","to_number":"+19058942750","direction":"outbound"},"event_timestamp":1773846469009}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29741
CALL ID: call_1be204f655fadf3b1720440b6b1
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 11:07:59
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1aae135d737c668c125ad017c60","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Nancy","last_name":"Tosh","full_name":"Nancy Tosh","contact_id":"29642","email":"tosh.nancy@gmail.com","orgname":"Evangel Pentecostal Church","member_type":"AST","bloc_notes_ac":"Dec 8 2025 vm  Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email","number_of_passed_courses":"4","extension":"","province":"QC","toronto_current_time":"2026-03-18T11:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1aae135d737c668c125ad017c60","X-RetellAI-SipTraceId":"call_1aae135d737c668c125ad017c60","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773846440932,"end_timestamp":1773846472337,"duration_ms":31405,"transcript":"User: Evangel Church. \nAgent: Hello, may I please speak with Nancy?\nUser: Nancy works from home. The best way to reach her is by email. \nAgent: Thank you for letting me know. I appreciate your help. Goodbye.\nAgent: Just checking in—thank you again for your help. Have a good day and \n","transcript_object":[{"role":"user","content":"Evangel Church. ","words":[{"word":"Evangel ","start":0.5880000000000001,"end":1.068},{"word":"Church. ","start":1.068,"end":1.3880000000000001}]},{"role":"agent","content":"Hello, may I please speak with Nancy?","words":[{"word":"Hello, ","start":3.598708251953125,"end":3.8885634765625},{"word":"may ","start":3.8885634765625,"end":4.17841845703125},{"word":"I ","start":4.17841845703125,"end":4.4682734375},{"word":"please ","start":4.4682734375,"end":4.758128662109375},{"word":"speak ","start":4.758128662109375,"end":5.047983642578125},{"word":"with ","start":5.047983642578125,"end":5.3378388671875},{"word":"Nancy?","start":5.3378388671875,"end":5.62769384765625}],"metadata":{"response_id":2}},{"role":"user","content":"Nancy works from home. 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Goodbye.","words":[{"word":"Thank ","start":12.437,"end":12.72685498046875},{"word":"you ","start":12.72685498046875,"end":13.016710205078125},{"word":"for ","start":13.016710205078125,"end":13.306565185546875},{"word":"letting ","start":13.306565185546875,"end":13.59642041015625},{"word":"me ","start":13.4823115234375,"end":13.772166748046875},{"word":"know.","start":13.4823115234375,"end":13.772166748046875},{"word":" I ","start":13.772166748046875,"end":14.062021728515624},{"word":"appreciate ","start":14.062021728515624,"end":14.351876708984374},{"word":"your ","start":14.351876708984374,"end":14.64173193359375},{"word":"help.","start":14.64173193359375,"end":14.9315869140625},{"word":" Goodbye.","start":15.385958251953125,"end":15.6758134765625}],"metadata":{"response_id":3}},{"role":"agent","content":"Just checking in—thank you again for your help. Have a good day and ","words":[{"word":"Just ","start":27.49,"end":27.77985498046875},{"word":"checking ","start":27.77985498046875,"end":28.069710205078124},{"word":"in—thank ","start":28.069710205078124,"end":28.359565185546874},{"word":"you ","start":28.359565185546874,"end":28.64942041015625},{"word":"again ","start":28.64942041015625,"end":28.939275390625},{"word":"for ","start":28.939275390625,"end":29.22913037109375},{"word":"your ","start":29.22913037109375,"end":29.518985595703125},{"word":"help.","start":29.518985595703125,"end":29.808840576171875},{"word":" Have ","start":29.870041748046877,"end":30.159896728515626},{"word":"a ","start":30.159896728515626,"end":30.449751708984376},{"word":"good ","start":30.449751708984376,"end":30.73960693359375},{"word":"day ","start":30.73960693359375,"end":31.0294619140625},{"word":"and ","start":31.0294619140625,"end":31.319317138671874}],"metadata":{"response_id":4}}],"transcript_with_tool_calls":[{"role":"user","content":"Evangel Church. ","words":[{"word":"Evangel ","start":0.5880000000000001,"end":1.068},{"word":"Church. ","start":1.068,"end":1.3880000000000001}]},{"role":"agent","content":"Hello, may I please speak with Nancy?","words":[{"word":"Hello, ","start":3.598708251953125,"end":3.8885634765625},{"word":"may ","start":3.8885634765625,"end":4.17841845703125},{"word":"I ","start":4.17841845703125,"end":4.4682734375},{"word":"please ","start":4.4682734375,"end":4.758128662109375},{"word":"speak ","start":4.758128662109375,"end":5.047983642578125},{"word":"with ","start":5.047983642578125,"end":5.3378388671875},{"word":"Nancy?","start":5.3378388671875,"end":5.62769384765625}],"metadata":{"response_id":2}},{"role":"user","content":"Nancy works from home. The best way to reach her is by email. ","words":[{"word":"Nancy ","start":7.8279996999999995,"end":8.148},{"word":"works ","start":8.148,"end":8.547999500000001},{"word":"from ","start":8.547999500000001,"end":8.708},{"word":"home. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29642
CALL ID: call_1aae135d737c668c125ad017c60
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 11:08:57
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_79bb3bdce9e2dd4dc4d3f0ce4a1","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Parker","last_name":"Campbell","full_name":"Parker Campbell","contact_id":"30092","email":"parker-campbell@hotmail.com","orgname":"Alzheimer Society Of Canada","member_type":"AST","bloc_notes_ac":"Sept 9 2025 vm\r\nPX / 23 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 04 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 06 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 09 call reached automated system, no human contact\n2026 Mar 11 call reached voicemail of Alzheimer's Society of Ontario, no human contact\n2026 Mar 13 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley\n2026 Mar 16 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley, no human contact","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T11:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_79bb3bdce9e2dd4dc4d3f0ce4a1","X-RetellAI-SipTraceId":"call_79bb3bdce9e2dd4dc4d3f0ce4a1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773846428111,"end_timestamp":1773846530314,"duration_ms":102203,"transcript":"User: Thank you for calling the Alzheimer's Society of Ontario. If you know the extension of the person you are trying to reach, you may enter it at any time. To access our company directory, please press the star key. Please listen carefully to the following options. If you are concerned that you or a family member may have dementia or have recently received a diagnosis, and are unsure of the next steps, press one. If you have registered for our educational programs through the ALZ Educate and need assistance or information, press two. To make a donation to the Alzheimer's Society of Ontario, press three. For information on how to include a charitable bequest in your will or to request free will planning guides, press four. To reach our accounts payable department, press five. \nUser: Thank you for calling the Alzheimer's Society of Ontario. If you know the extension of the person you are trying to reach, you may enter it at any time. To access our company directory, please press the star key. Please listen carefully to the following options. 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EVENT: call_analyzed
CONTACT ID: 30092
CALL ID: call_79bb3bdce9e2dd4dc4d3f0ce4a1
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 11:09:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_7e8b96a002d985e745e9e7bd7e2","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Serenity","last_name":"Morton","full_name":"Serenity Morton","contact_id":"28735","email":"serenmorton@gmail.com","orgname":"Grey Sauble Conservation Authority","member_type":"AST","bloc_notes_ac":"April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 vm\n2026 Mar 04 voicemail reached at Grey Sable Conservation administration and finance.\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached Serenity but she was at work and declined callback\n2026 Mar 09 call reached voicemail and automated menu before contact answered - Valerie Coleman\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Serenity Morton at Grace Abel Conservation\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail at Grey Sable Conservation administration and finance - no human contact\n2026 Mar 16 call reached a gatekeeper; Serenity not available","number_of_passed_courses":"3","extension":"","province":"ON","toronto_current_time":"2026-03-18T11:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7e8b96a002d985e745e9e7bd7e2","X-RetellAI-SipTraceId":"call_7e8b96a002d985e745e9e7bd7e2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773846433164,"end_timestamp":1773846556994,"duration_ms":123830,"transcript":"User: Welcome to Graysauble Conservation. Please note that the Gray Sobble Conservation offices have temporarily moved to nine zero one Third Avenue East, suite two fifteen, Owen Sound, above the post office. You may visit us here while renovations to our administration head on English Falls Road take place. For more information, visit our website at w w w dot graceabl dot on dot c a. If you know the name of person you are trying to reach, say or type their name now. Or listen to the following menu for other options. For information about GSEA conservation areas or operations, press one. For information about environmental permitting, planning and regulations, press two. For information about our forestry services, press three. To reach administration and finance staff, press four. To reach information services including GIS, IT, education programs, and communications, press five. For drinking water source protection and risk management, press six. For water resources and flood warning, press seven. 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EVENT: call_analyzed
CONTACT ID: 28735
CALL ID: call_7e8b96a002d985e745e9e7bd7e2
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 11:17:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e180b029800c5d5ebaf7455f492","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Serenity","last_name":"Morton","full_name":"Serenity Morton","contact_id":"28735","email":"serenmorton@gmail.com","orgname":"Grey Sauble Conservation Authority","member_type":"AST","bloc_notes_ac":"April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 vm\n2026 Mar 04 voicemail reached at Grey Sable Conservation administration and finance.\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached Serenity but she was at work and declined callback\n2026 Mar 09 call reached voicemail and automated menu before contact answered - Valerie Coleman\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Serenity Morton at Grace Abel Conservation\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail at Grey Sable Conservation administration and finance - no human contact\n2026 Mar 16 call reached a gatekeeper; Serenity not available\n2026 Mar 18 call reached voicemail, message left for Serenity Morton","number_of_passed_courses":"3","extension":"","province":"ON","toronto_current_time":"2026-03-18T11:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e180b029800c5d5ebaf7455f492","X-RetellAI-SipTraceId":"call_e180b029800c5d5ebaf7455f492","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773847036870,"end_timestamp":1773847040358,"duration_ms":3488,"transcript":"User: Hey there. We've sent your call to our voice message system. \n","transcript_object":[{"role":"user","content":"Hey there. We've sent your call to our voice message system. ","words":[{"word":"Hey ","start":0.684,"end":1.004},{"word":"there. ","start":1.004,"end":1.4040000000000001},{"word":"We've ","start":1.4040000000000001,"end":1.804},{"word":"sent ","start":1.804,"end":1.8839999},{"word":"your ","start":1.8839999,"end":2.044},{"word":"call ","start":2.044,"end":2.2039998},{"word":"to ","start":2.2039998,"end":2.364},{"word":"our ","start":2.364,"end":2.524},{"word":"voice ","start":2.524,"end":2.6839999},{"word":"message ","start":2.6839999,"end":3.004},{"word":"system. ","start":3.004,"end":3.2439998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hey there. We've sent your call to our voice message system. ","words":[{"word":"Hey ","start":0.684,"end":1.004},{"word":"there. ","start":1.004,"end":1.4040000000000001},{"word":"We've ","start":1.4040000000000001,"end":1.804},{"word":"sent ","start":1.804,"end":1.8839999},{"word":"your ","start":1.8839999,"end":2.044},{"word":"call ","start":2.044,"end":2.2039998},{"word":"to ","start":2.2039998,"end":2.364},{"word":"our ","start":2.364,"end":2.524},{"word":"voice ","start":2.524,"end":2.6839999},{"word":"message ","start":2.6839999,"end":3.004},{"word":"system. ","start":3.004,"end":3.2439998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/31977f05d1b37e7a4ac9a1477526952a02013f45f160fb8b93c0ef35bc315949/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/31977f05d1b37e7a4ac9a1477526952a02013f45f160fb8b93c0ef35bc315949/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/31977f05d1b37e7a4ac9a1477526952a02013f45f160fb8b93c0ef35bc315949/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":616,"p90":616,"p95":616,"p99":616,"min":616,"max":616,"num":1,"values":[616]},"tts":{"p50":772,"p90":772,"p95":772,"p99":772,"min":772,"max":772,"num":1,"values":[772]},"knowledge_base":{"p50":108.5,"p90":121.69999999999999,"p95":123.35,"p99":124.67,"min":92,"max":125,"num":2,"values":[125,92]},"asr":{"p50":25,"p90":33,"p95":36.49999999999999,"p99":39.3,"min":10,"max":40,"num":8,"values":[10,20,20,10,30,30,30,40]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was not answered by a human and went directly to voicemail. No conversation took place and no actions were completed.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no official opening, no questions asked, no valid outcome, no closing.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went to voicemail, resulting in no conversation flow. Therefore, the Call Flow Completion Rate is 0% due to no official opening, no questions asked, no valid outcome, and no closing. Official Opening Gate Accuracy is 0% because no opening was spoken after identity confirmation. Survey Order Integrity Score is 0% as no survey questions were asked. Skip Logic Accuracy is 0% because no logical branching occurred. Verbatim Survey Compliance is 0% due to absence of survey questions. Mandatory Phrase Detection is No because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7155],"average":7155,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+15193799869","direction":"outbound"},"event_timestamp":1773847050107}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 28735
CALL ID: call_e180b029800c5d5ebaf7455f492
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 11:17:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_98ebfdf913550555760cbad66b4","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Jessica","last_name":"Gamble","full_name":"Jessica Gamble","contact_id":"28709","email":"jcjcjcjc19781978@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call initiated but ended early, no conversation\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call initiated but no conversation beyond initial greeting.\n2026 Mar 18 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T11:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_98ebfdf913550555760cbad66b4","X-RetellAI-SipTraceId":"call_98ebfdf913550555760cbad66b4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773847044370,"end_timestamp":1773847047122,"duration_ms":2752,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.665,"end":0.985},{"word":"call ","start":0.985,"end":1.2249998999999998},{"word":"has ","start":1.2249998999999998,"end":1.4649999},{"word":"been ","start":1.4649999,"end":1.6249999},{"word":"forwarded ","start":1.6249999,"end":1.9449999999999998},{"word":"to ","start":1.9449999999999998,"end":2.105},{"word":"voicemail. ","start":2.105,"end":2.4249999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.665,"end":0.985},{"word":"call ","start":0.985,"end":1.2249998999999998},{"word":"has ","start":1.2249998999999998,"end":1.4649999},{"word":"been ","start":1.4649999,"end":1.6249999},{"word":"forwarded ","start":1.6249999,"end":1.9449999999999998},{"word":"to ","start":1.9449999999999998,"end":2.105},{"word":"voicemail. ","start":2.105,"end":2.4249999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/87b2a1e5649dc0e873722f7d434e97ac6d37e22d336c93da83202d42c26f4c7a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/87b2a1e5649dc0e873722f7d434e97ac6d37e22d336c93da83202d42c26f4c7a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/87b2a1e5649dc0e873722f7d434e97ac6d37e22d336c93da83202d42c26f4c7a/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":484,"p90":484,"p95":484,"p99":484,"min":484,"max":484,"num":1,"values":[484]},"tts":{"p50":763,"p90":763,"p95":763,"p99":763,"min":763,"max":763,"num":1,"values":[763]},"knowledge_base":{"p50":119,"p90":119,"p95":119,"p99":119,"min":119,"max":119,"num":1,"values":[119]},"asr":{"p50":20,"p90":60,"p95":75,"p99":87.00000000000001,"min":10,"max":90,"num":6,"values":[20,90,10,20,30,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.4000000000000001},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.1041667,"combined_cost":3.3125},"call_analysis":{"call_summary":"The call was made to the contact but went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state as it went to voicemail immediately.","Official Opening Gate Accuracy":"0% . No opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or phrases spoken.","Mandatory Phrase Detection":"No . Required phrases were not present as call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, resulting in no conversation or survey questions asked. Therefore, all metrics related to call flow, opening accuracy, survey order, skip logic, and phrase detection are scored at 0%. The call was unsuccessful and no renewal intent or other information was obtained.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7181],"average":7181,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12493603960","direction":"outbound"},"event_timestamp":1773847053391}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 28709
CALL ID: call_98ebfdf913550555760cbad66b4
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 11:18:03
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e256636a7d1afd5231063cbeaa1","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Savitree","last_name":"Roshan","full_name":"Savitree Roshan","contact_id":"42875","email":"roshansavitree@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-18T11:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e256636a7d1afd5231063cbeaa1","X-RetellAI-SipTraceId":"call_e256636a7d1afd5231063cbeaa1","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773847028622,"end_timestamp":1773847078134,"duration_ms":49512,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course, thank you. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Savitree?\nUser: Thanks, Ellen. Please stay on the line. \nUser: line. \nAgent: Thank \nAgent: Thank you.\nAgent: Hello, just checking in—am I still connected? Is Savitree available to speak?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. \n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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May I please speak with Savitree?","words":[{"word":"Of ","start":6.824708251953125,"end":7.1145634765625},{"word":"course, ","start":7.1145634765625,"end":7.40441845703125},{"word":"thank ","start":7.40441845703125,"end":7.6942734375},{"word":"you.","start":7.6942734375,"end":7.984128662109375},{"word":" My ","start":8.310791748046874,"end":8.600646728515626},{"word":"name ","start":8.600646728515626,"end":8.890501708984376},{"word":"is ","start":8.890501708984376,"end":9.18035693359375},{"word":"Ellen, ","start":9.18035693359375,"end":9.4702119140625},{"word":"and ","start":9.4702119140625,"end":9.760067138671875},{"word":"I’m ","start":9.760067138671875,"end":10.049922119140625},{"word":"calling ","start":10.049922119140625,"end":10.339777099609375},{"word":"on ","start":10.339777099609375,"end":10.62963232421875},{"word":"behalf ","start":10.62963232421875,"end":10.9194873046875},{"word":"of ","start":10.9194873046875,"end":11.20934228515625},{"word":"the ","start":11.20934228515625,"end":11.499197509765626},{"word":"National ","start":11.499197509765626,"end":11.789052490234376},{"word":"Payroll ","start":11.789052490234376,"end":12.07890771484375},{"word":"Institute, ","start":12.07890771484375,"end":12.3687626953125},{"word":"NPI.","start":12.3687626953125,"end":12.65861767578125},{"word":" May ","start":13.024458251953124,"end":13.3143134765625},{"word":"I ","start":13.3143134765625,"end":13.60416845703125},{"word":"please ","start":13.60416845703125,"end":13.8940234375},{"word":"speak ","start":13.8940234375,"end":14.183878662109375},{"word":"with ","start":14.16264501953125,"end":14.4525},{"word":"Savitree?","start":14.16264501953125,"end":14.4525}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks, Ellen. Please stay on the line. ","words":[{"word":"Thanks, ","start":18.823999,"end":19.304000000000002},{"word":"Ellen. ","start":19.304000000000002,"end":19.784},{"word":"Please ","start":19.784,"end":20.184},{"word":"stay ","start":20.184,"end":20.424},{"word":"on ","start":20.424,"end":20.583999000000002},{"word":"the ","start":20.583999000000002,"end":20.663999},{"word":"line. ","start":20.663999,"end":20.823999}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":20.823999,"end":20.983999}]},{"role":"agent","content":"Thank ","words":[{"word":"Thank ","start":22.238708251953124,"end":22.5285634765625}],"metadata":{"response_id":2}},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":23.762708251953125,"end":24.0525634765625},{"word":"you.","start":24.0525634765625,"end":24.34241845703125}],"metadata":{"response_id":3}},{"role":"agent","content":"Hello, just checking in—am I still connected? Is Savitree available to speak?","words":[{"word":"Hello, ","start":36.38170825195313,"end":36.6715634765625},{"word":"just ","start":36.6715634765625,"end":36.96141845703125},{"word":"checking ","start":36.96141845703125,"end":37.2512734375},{"word":"in—am ","start":37.2512734375,"end":37.54112866210937},{"word":"I ","start":37.54112866210937,"end":37.830983642578126},{"word":"still ","start":37.830983642578126,"end":38.1208388671875},{"word":"connected?","start":38.1208388671875,"end":38.41069384765625},{"word":" Is ","start":39.34225,"end":39.63210498046875},{"word":"Savitree ","start":39.63210498046875,"end":39.92196020507812},{"word":"available ","start":39.92196020507812,"end":40.211815185546875},{"word":"to ","start":40.211815185546875,"end":40.50167041015625},{"word":"speak?","start":40.50167041015625,"end":40.791525390625}],"metadata":{"response_id":4}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. ","words":[{"word":"I'm ","start":42.873999999999995,"end":43.274003},{"word":"sorry. ","start":43.274003,"end":43.754003},{"word":"This ","start":43.754003,"end":43.914002999999994},{"word":"person ","start":43.914002999999994,"end":44.234002},{"word":"is ","start":44.234002,"end":44.474},{"word":"not ","start":44.474,"end":44.714001999999994},{"word":"available. ","start":44.714001999999994,"end":45.434003},{"word":"If ","start":45.513999999999996,"end":45.754003},{"word":"you ","start":45.754003,"end":45.914002999999994},{"word":"would ","start":45.914002999999994,"end":46.074003},{"word":"like ","start":46.074003,"end":46.314},{"word":"to ","start":46.314,"end":46.474},{"word":"leave ","start":46.474,"end":46.634},{"word":"an ","start":46.634,"end":46.873999999999995},{"word":"additional ","start":46.873999999999995,"end":47.274003},{"word":"message, ","start":47.274003,"end":47.594002999999994},{"word":"please ","start":47.924,"end":48.324},{"word":"reply ","start":48.324,"end":48.724},{"word":"after ","start":48.724,"end":48.964},{"word":"the ","start":48.964,"end":49.123998},{"word":"tone. ","start":49.123998,"end":49.283998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. ","start":0.284,"end":0.84399995},{"word":"If ","start":0.84399995,"end":1.084},{"word":"you ","start":1.084,"end":1.2439999},{"word":"record ","start":1.2439999,"end":1.6439999},{"word":"your ","start":1.6439999,"end":1.804},{"word":"name ","start":1.804,"end":2.044},{"word":"and ","start":2.044,"end":2.364},{"word":"reason ","start":2.364,"end":2.6839999},{"word":"for ","start":2.6839999,"end":2.9239999},{"word":"calling, ","start":2.9239999,"end":3.2439998},{"word":"I'll ","start":3.624,"end":3.944},{"word":"see ","start":3.944,"end":4.103999999999999},{"word":"if ","start":4.103999999999999,"end":4.263999999999999},{"word":"this ","start":4.263999999999999,"end":4.504},{"word":"person ","start":4.504,"end":4.744},{"word":"is ","start":4.744,"end":4.904},{"word":"available. ","start":4.904,"end":5.223999999999999}]},{"role":"agent","content":"Of course, thank you. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Savitree?","words":[{"word":"Of ","start":6.824708251953125,"end":7.1145634765625},{"word":"course, ","start":7.1145634765625,"end":7.40441845703125},{"word":"thank ","start":7.40441845703125,"end":7.6942734375},{"word":"you.","start":7.6942734375,"end":7.984128662109375},{"word":" My ","start":8.310791748046874,"end":8.600646728515626},{"word":"name ","start":8.600646728515626,"end":8.890501708984376},{"word":"is ","start":8.890501708984376,"end":9.18035693359375},{"word":"Ellen, ","start":9.18035693359375,"end":9.4702119140625},{"word":"and ","start":9.4702119140625,"end":9.760067138671875},{"word":"I’m ","start":9.760067138671875,"end":10.049922119140625},{"word":"calling ","start":10.049922119140625,"end":10.339777099609375},{"word":"on ","start":10.339777099609375,"end":10.62963232421875},{"word":"behalf ","start":10.62963232421875,"end":10.9194873046875},{"word":"of ","start":10.9194873046875,"end":11.20934228515625},{"word":"the ","start":11.20934228515625,"end":11.499197509765626},{"word":"National ","start":11.499197509765626,"end":11.789052490234376},{"word":"Payroll ","start":11.789052490234376,"end":12.07890771484375},{"word":"Institute, ","start":12.07890771484375,"end":12.3687626953125},{"word":"NPI.","start":12.3687626953125,"end":12.65861767578125},{"word":" May ","start":13.024458251953124,"end":13.3143134765625},{"word":"I ","start":13.3143134765625,"end":13.60416845703125},{"word":"please ","start":13.60416845703125,"end":13.8940234375},{"word":"speak ","start":13.8940234375,"end":14.183878662109375},{"word":"with ","start":14.16264501953125,"end":14.4525},{"word":"Savitree?","start":14.16264501953125,"end":14.4525}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks, Ellen. Please stay on the line. ","words":[{"word":"Thanks, ","start":18.823999,"end":19.304000000000002},{"word":"Ellen. ","start":19.304000000000002,"end":19.784},{"word":"Please ","start":19.784,"end":20.184},{"word":"stay ","start":20.184,"end":20.424},{"word":"on ","start":20.424,"end":20.583999000000002},{"word":"the ","start":20.583999000000002,"end":20.663999},{"word":"line. ","start":20.663999,"end":20.823999}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":20.823999,"end":20.983999}]},{"role":"agent","content":"Thank ","words":[{"word":"Thank ","start":22.238708251953124,"end":22.5285634765625}],"metadata":{"response_id":2}},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":23.762708251953125,"end":24.0525634765625},{"word":"you.","start":24.0525634765625,"end":24.34241845703125}],"metadata":{"response_id":3}},{"role":"agent","content":"Hello, just checking in—am I still connected? Is Savitree available to speak?","words":[{"word":"Hello, ","start":36.38170825195313,"end":36.6715634765625},{"word":"just ","start":36.6715634765625,"end":36.96141845703125},{"word":"checking ","start":36.96141845703125,"end":37.2512734375},{"word":"in—am ","start":37.2512734375,"end":37.54112866210937},{"word":"I ","start":37.54112866210937,"end":37.830983642578126},{"word":"still ","start":37.830983642578126,"end":38.1208388671875},{"word":"connected?","start":38.1208388671875,"end":38.41069384765625},{"word":" Is ","start":39.34225,"end":39.63210498046875},{"word":"Savitree ","start":39.63210498046875,"end":39.92196020507812},{"word":"available ","start":39.92196020507812,"end":40.211815185546875},{"word":"to ","start":40.211815185546875,"end":40.50167041015625},{"word":"speak?","start":40.50167041015625,"end":40.791525390625}],"metadata":{"response_id":4}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. ","words":[{"word":"I'm ","start":42.873999999999995,"end":43.274003},{"word":"sorry. ","start":43.274003,"end":43.754003},{"word":"This ","start":43.754003,"end":43.914002999999994},{"word":"person ","start":43.914002999999994,"end":44.234002},{"word":"is ","start":44.234002,"end":44.474},{"word":"not ","start":44.474,"end":44.714001999999994},{"word":"available. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 42875
CALL ID: call_e256636a7d1afd5231063cbeaa1
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 12:07:55
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ac68735e70ea828386ad42b6b34","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Alissa","last_name":"Comeau","full_name":"Alissa Comeau","contact_id":"34237","email":"acomeau@ceed.ca","orgname":"Centre for Entrepreneurship Education and Development (CEED)","member_type":"AST","bloc_notes_ac":"05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 Feb 26 voicemail reached, no contact answered\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 09 contact answered and completed survey, positive satisfaction, no renewal intent expressed\n2026 Mar 11 callback scheduled for 3:00 PM\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"NS","toronto_current_time":"2026-03-18T12:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ac68735e70ea828386ad42b6b34","X-RetellAI-SipTraceId":"call_ac68735e70ea828386ad42b6b34","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773850059873,"end_timestamp":1773850062552,"duration_ms":2679,"transcript":"Agent: Hello, may \nUser: Sorry. There's no one available. \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.369708251953125,"end":1.6595634765625},{"word":"may ","start":1.6595634765625,"end":1.94941845703125}],"metadata":{"response_id":0}},{"role":"user","content":"Sorry. There's no one available. ","words":[{"word":"Sorry. ","start":1.079,"end":1.799},{"word":"There's ","start":1.799,"end":2.119},{"word":"no ","start":2.119,"end":2.1989998},{"word":"one ","start":2.1989998,"end":2.359},{"word":"available. ","start":2.359,"end":2.599}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.369708251953125,"end":1.6595634765625},{"word":"may ","start":1.6595634765625,"end":1.94941845703125}],"metadata":{"response_id":0}},{"role":"user","content":"Sorry. There's no one available. ","words":[{"word":"Sorry. ","start":1.079,"end":1.799},{"word":"There's ","start":1.799,"end":2.119},{"word":"no ","start":2.119,"end":2.1989998},{"word":"one ","start":2.1989998,"end":2.359},{"word":"available. ","start":2.359,"end":2.599}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e744c0ecce6663df3df73b1d825809c69c702dc86ed1bb62ca803183207fdbb0/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e744c0ecce6663df3df73b1d825809c69c702dc86ed1bb62ca803183207fdbb0/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e744c0ecce6663df3df73b1d825809c69c702dc86ed1bb62ca803183207fdbb0/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":548,"p90":548,"p95":548,"p99":548,"min":548,"max":548,"num":1,"values":[548]},"tts":{"p50":765,"p90":765,"p95":765,"p99":765,"min":765,"max":765,"num":1,"values":[765]},"knowledge_base":{"p50":69,"p90":69,"p95":69,"p99":69,"min":69,"max":69,"num":1,"values":[69]},"asr":{"p50":20,"p90":25.999999999999996,"p95":28,"p99":29.6,"min":10,"max":30,"num":5,"values":[10,10,30,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.4000000000000001},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.1041667,"combined_cost":3.3125},"call_analysis":{"call_summary":"The call was made to the contact but reached voicemail, and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was disconnected immediately after reaching voicemail, no conversation or survey conducted.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as no human was reached and call went to voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"100% . Correct logical branching as call ended immediately upon voicemail detection.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not spoken as call reached voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended immediately upon reaching voicemail with no conversation. Official Opening Gate Accuracy is 0% as the official opening was never delivered due to no human contact. Survey Order Integrity Score is 0% since no survey questions were asked. Skip Logic Accuracy is 100% because the call correctly ended upon voicemail detection without attempting further questions. Verbatim Survey Compliance is 0% as no survey was conducted. Mandatory Phrase Detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7185],"average":7185,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19025363601","direction":"outbound"},"event_timestamp":1773850076677}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 34237
CALL ID: call_ac68735e70ea828386ad42b6b34
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 12:08:04
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c972cd7ebd6a7136172fbc76289","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Dawna","last_name":"Riding","full_name":"Dawna Riding","contact_id":"9895","email":"dawna.riding@outlook.com","orgname":"Dr. Timothy Riding Inc.","member_type":"AST","bloc_notes_ac":"22 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 Feb 26 Attempted to reach Dawna but no conversation occurred\n2026 Mar 04 reached voicemail, no human contact\n2026 Mar 06 call reached voicemail at doctor's office, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 contact not available, no message left\n2026 Mar 11 call reached office but Dawna not available, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"NS","toronto_current_time":"2026-03-18T12:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c972cd7ebd6a7136172fbc76289","X-RetellAI-SipTraceId":"call_c972cd7ebd6a7136172fbc76289","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773850071534,"end_timestamp":1773850075461,"duration_ms":3927,"transcript":"Agent: Hello, may \nUser: Hello. You've reached doctor Reiting's office for Wednesday. \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.368708251953125,"end":1.6585634765625},{"word":"may ","start":1.6585634765625,"end":1.94841845703125}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. You've reached doctor Reiting's office for Wednesday. ","words":[{"word":"Hello. ","start":1.808,"end":2.2880000000000003},{"word":"You've ","start":2.2880000000000003,"end":2.4479999},{"word":"reached ","start":2.4479999,"end":2.608},{"word":"doctor ","start":2.608,"end":2.848},{"word":"Reiting's ","start":2.848,"end":3.2479998},{"word":"office ","start":3.2479998,"end":3.408},{"word":"for ","start":3.408,"end":3.568},{"word":"Wednesday. 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","start":3.568,"end":3.7279998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/aa1220410c03dc4a734dc640902125d9e9bbfc084a528ecb38c273d1821b038a/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/aa1220410c03dc4a734dc640902125d9e9bbfc084a528ecb38c273d1821b038a/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/aa1220410c03dc4a734dc640902125d9e9bbfc084a528ecb38c273d1821b038a/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":630,"p90":630,"p95":630,"p99":630,"min":630,"max":630,"num":1,"values":[630]},"tts":{"p50":697,"p90":697,"p95":697,"p99":697,"min":697,"max":697,"num":1,"values":[697]},"knowledge_base":{"p50":131,"p90":131,"p95":131,"p99":131,"min":131,"max":131,"num":1,"values":[131]},"asr":{"p50":35,"p90":40,"p95":40,"p99":40,"min":20,"max":40,"num":6,"values":[20,40,30,30,40,40]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but was answered by a voicemail system at the doctor's office. No conversation with a human took place, and no further action was completed during the call.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 voicemail reached, no human contact","Other-member-benefit":"","call_summary_title":"Voicemail reached, no human contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Official opening not delivered, no survey questions asked, no valid outcome assigned, no approved closing spoken.","Official Opening Gate Accuracy":"100%. No official opening spoken to gatekeeper, and no opening spoken before identity confirmation as no human answered.","Survey Order Integrity Score":"100%. No survey questions asked, so no order violations.","Skip Logic Accuracy":"100%. No branching errors as no interaction occurred.","Verbatim Survey Compliance":"100%. No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No. Required phrases not detected as no conversation with human occurred.","Debug Analytical Variables":"Call Flow Completion Rate is 0% due to no official opening, no survey questions, no valid outcome, and no closing. Official Opening Gate Accuracy is 100% because no opening was spoken before identity confirmation or to a gatekeeper. Survey Order Integrity Score is 100% as no questions were asked, so no order violations. Skip Logic Accuracy is 100% since no branching occurred. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7196],"average":7196,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19025437125","direction":"outbound"},"event_timestamp":1773850085125}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9895
CALL ID: call_c972cd7ebd6a7136172fbc76289
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 12:08:51
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c7206b1e78cd1312ae015b3389d","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Donna","last_name":"Welz","full_name":"Donna Welz","contact_id":"28758","email":"dlwelz@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Oct 10 2025 vm\r\nOct 15 2025 vm  Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly","number_of_passed_courses":"0","extension":"","province":"","toronto_current_time":"2026-03-18T12:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c7206b1e78cd1312ae015b3389d","X-RetellAI-SipTraceId":"call_c7206b1e78cd1312ae015b3389d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773850031094,"end_timestamp":1773850126481,"duration_ms":95387,"transcript":"User: Welcome. \nAgent: Hello, may \nUser: You have reached the Pembina Trail School Division. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 28758
CALL ID: call_c7206b1e78cd1312ae015b3389d
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 12:17:41
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e75a76983aa13fecb84d43bdc8b","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Dawna","last_name":"Riding","full_name":"Dawna Riding","contact_id":"9895","email":"dawna.riding@outlook.com","orgname":"Dr. Timothy Riding Inc.","member_type":"AST","bloc_notes_ac":"22 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 Feb 26 Attempted to reach Dawna but no conversation occurred\n2026 Mar 04 reached voicemail, no human contact\n2026 Mar 06 call reached voicemail at doctor's office, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 contact not available, no message left\n2026 Mar 11 call reached office but Dawna not available, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no human contact","number_of_passed_courses":"0","extension":"","province":"NS","toronto_current_time":"2026-03-18T12:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e75a76983aa13fecb84d43bdc8b","X-RetellAI-SipTraceId":"call_e75a76983aa13fecb84d43bdc8b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773850651760,"end_timestamp":1773850655926,"duration_ms":4166,"transcript":"User: You \nAgent: Hello, may \nUser: have reached five four three nine nine six four. \n","transcript_object":[{"role":"user","content":"You ","words":[{"word":"You ","start":1.3800000000000001,"end":1.7}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.271708251953125,"end":1.5615634765625},{"word":"may ","start":1.5615634765625,"end":1.85141845703125}],"metadata":{"response_id":0}},{"role":"user","content":"have reached five four three nine nine six four. ","words":[{"word":"have ","start":1.7,"end":1.94},{"word":"reached ","start":1.94,"end":2.1799998},{"word":"five ","start":2.1799998,"end":2.5},{"word":"four ","start":2.5,"end":2.6599999},{"word":"three ","start":2.6599999,"end":2.8999999},{"word":"nine ","start":2.8999999,"end":3.2199998},{"word":"nine ","start":3.2199998,"end":3.38},{"word":"six ","start":3.38,"end":3.62},{"word":"four. ","start":3.62,"end":3.78}]}],"transcript_with_tool_calls":[{"role":"user","content":"You ","words":[{"word":"You ","start":1.3800000000000001,"end":1.7}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.271708251953125,"end":1.5615634765625},{"word":"may ","start":1.5615634765625,"end":1.85141845703125}],"metadata":{"response_id":0}},{"role":"user","content":"have reached five four three nine nine six four. ","words":[{"word":"have ","start":1.7,"end":1.94},{"word":"reached ","start":1.94,"end":2.1799998},{"word":"five ","start":2.1799998,"end":2.5},{"word":"four ","start":2.5,"end":2.6599999},{"word":"three ","start":2.6599999,"end":2.8999999},{"word":"nine ","start":2.8999999,"end":3.2199998},{"word":"nine ","start":3.2199998,"end":3.38},{"word":"six ","start":3.38,"end":3.62},{"word":"four. ","start":3.62,"end":3.78}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/a1dd15eaff6a209fd44a1f16cc8b0fc520078e59eaed963286d4e2954bfd3a3b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/a1dd15eaff6a209fd44a1f16cc8b0fc520078e59eaed963286d4e2954bfd3a3b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/a1dd15eaff6a209fd44a1f16cc8b0fc520078e59eaed963286d4e2954bfd3a3b/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":434,"p90":434,"p95":434,"p99":434,"min":434,"max":434,"num":1,"values":[434]},"tts":{"p50":804,"p90":804,"p95":804,"p99":804,"min":804,"max":804,"num":1,"values":[804]},"knowledge_base":{"p50":249,"p90":249,"p95":249,"p99":249,"min":249,"max":249,"num":1,"values":[249]},"asr":{"p50":20,"p90":28.000000000000007,"p95":33.999999999999986,"p99":38.79999999999999,"min":10,"max":40,"num":7,"values":[20,10,20,20,20,20,40]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.125},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6775,"combined_cost":3.3875},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but went to voicemail and was not answered by a human.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no human interaction","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, no official opening or closing.","Official Opening Gate Accuracy":"0% . No official opening as call was not answered by human.","Survey Order Integrity Score":"0% . No survey questions asked due to no answer.","Skip Logic Accuracy":"100% . No branching errors as no call flow occurred.","Verbatim Survey Compliance":"0% . No survey questions asked, no compliance possible.","Mandatory Phrase Detection":"No . No phrases detected as call was not answered.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call was not answered and no valid finish state was reached. Official Opening Gate Accuracy is 0% as no official opening was spoken due to no human answer. Survey Order Integrity Score is 0% because no survey questions were asked. Skip Logic Accuracy is 100% since no call flow occurred, so no branching errors. Verbatim Survey Compliance is 0% as no survey was conducted. Mandatory Phrase Detection is No because no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7196],"average":7196,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19025439964","direction":"outbound"},"event_timestamp":1773850662403}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 9895
CALL ID: call_e75a76983aa13fecb84d43bdc8b
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 12:17:46
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_8f6816d2005afb1255b6e71db51","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Donna","last_name":"Welz","full_name":"Donna Welz","contact_id":"28758","email":"dlwelz@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Oct 10 2025 vm\r\nOct 15 2025 vm  Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact","number_of_passed_courses":"0","extension":"","province":"","toronto_current_time":"2026-03-18T12:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8f6816d2005afb1255b6e71db51","X-RetellAI-SipTraceId":"call_8f6816d2005afb1255b6e71db51","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773850657251,"end_timestamp":1773850661033,"duration_ms":3782,"transcript":"Agent: Hello, may I \nUser: You \nAgent: please speak \nUser: have reached \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.400708251953125,"end":1.6905634765625},{"word":"may ","start":1.6905634765625,"end":1.98041845703125},{"word":"I ","start":1.98041845703125,"end":2.2702734375}],"metadata":{"response_id":0}},{"role":"user","content":"You ","words":[{"word":"You ","start":2.3890000000000002,"end":2.709}]},{"role":"agent","content":"please speak ","words":[{"word":"please ","start":2.2702734375,"end":2.560128662109375},{"word":"speak ","start":2.560128662109375,"end":2.849983642578125}],"metadata":{"response_id":0}},{"role":"user","content":"have reached ","words":[{"word":"have ","start":2.709,"end":2.869},{"word":"reached ","start":2.869,"end":3.109}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.400708251953125,"end":1.6905634765625},{"word":"may ","start":1.6905634765625,"end":1.98041845703125},{"word":"I ","start":1.98041845703125,"end":2.2702734375}],"metadata":{"response_id":0}},{"role":"user","content":"You ","words":[{"word":"You ","start":2.3890000000000002,"end":2.709}]},{"role":"agent","content":"please speak ","words":[{"word":"please ","start":2.2702734375,"end":2.560128662109375},{"word":"speak ","start":2.560128662109375,"end":2.849983642578125}],"metadata":{"response_id":0}},{"role":"user","content":"have reached ","words":[{"word":"have ","start":2.709,"end":2.869},{"word":"reached ","start":2.869,"end":3.109}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e073a770fe94debe0e9e8cbe3d264d9a69ffefdc559e77de8ef76e2e7f3c7a19/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e073a770fe94debe0e9e8cbe3d264d9a69ffefdc559e77de8ef76e2e7f3c7a19/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e073a770fe94debe0e9e8cbe3d264d9a69ffefdc559e77de8ef76e2e7f3c7a19/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":519,"p90":519,"p95":519,"p99":519,"min":519,"max":519,"num":1,"values":[519]},"tts":{"p50":730,"p90":730,"p95":730,"p99":730,"min":730,"max":730,"num":1,"values":[730]},"knowledge_base":{"p50":111,"p90":111,"p95":111,"p99":111,"min":111,"max":111,"num":1,"values":[111]},"asr":{"p50":29.9999499999999,"p90":45.999909999999815,"p95":47.999904999999806,"p99":49.5999009999998,"min":10,"max":49.9998999999998,"num":2,"values":[49.9998999999998,10]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was very brief and ended with the agent reaching voicemail. No conversation or information exchange occurred.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call ended at voicemail, no valid conversation or completion.","Official Opening Gate Accuracy":"0% . Official opening not delivered after identity confirmation as no human answered.","Survey Order Integrity Score":"0% . No survey questions asked due to no contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked, no compliance possible.","Mandatory Phrase Detection":"0% . Required phrases not detected due to no conversation.","Debug Analytical Variables":"The call ended immediately upon reaching voicemail, so no official opening was delivered, no survey questions were asked, and no closing was spoken. Therefore, call flow completion rate is 0%. Official opening gate accuracy is 0% because no identity confirmation or official opening occurred. Survey order integrity and skip logic accuracy are 0% as no questions were asked. Verbatim survey compliance and mandatory phrase detection are 0% due to lack of conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7145],"average":7145,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12047994574","direction":"outbound"},"event_timestamp":1773850667601}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 28758
CALL ID: call_8f6816d2005afb1255b6e71db51
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 13:07:41
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ebdc649a3c2ea1612678d82b592","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Marta","last_name":"Gruber","full_name":"Marta Gruber","contact_id":"29210","email":"marta.gruber@akdn.org","orgname":"Aga Khan Foundation Canada","member_type":"AST","bloc_notes_ac":"Dec 4 2025 vm  Dec 12 2025 vm\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 voicemail reached, user declined service and provided email contact for credit card issues\n2026 Mar 09 reached voicemail, no message left\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call ended quickly; contact not interested; no renewal discussion\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Marta","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T13:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ebdc649a3c2ea1612678d82b592","X-RetellAI-SipTraceId":"call_ebdc649a3c2ea1612678d82b592","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773853649319,"end_timestamp":1773853655784,"duration_ms":6465,"transcript":"User: You have reached \nAgent: Hello, may I \nUser: Martha Gruber's voice mail at six one three six nine seven one five three two. \n","transcript_object":[{"role":"user","content":"You have reached ","words":[{"word":"You ","start":1.4100001,"end":1.81},{"word":"have ","start":1.81,"end":2.05},{"word":"reached ","start":2.05,"end":2.21}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.392708251953125,"end":1.6825634765625},{"word":"may ","start":1.6825634765625,"end":1.97241845703125},{"word":"I ","start":1.97241845703125,"end":2.2622734375}],"metadata":{"response_id":0}},{"role":"user","content":"Martha Gruber's voice mail at six one three six nine seven one five three two. ","words":[{"word":"Martha ","start":2.21,"end":2.53},{"word":"Gruber's ","start":2.53,"end":2.9299998},{"word":"voice ","start":2.9299998,"end":3.0900002},{"word":"mail ","start":3.0900002,"end":3.33},{"word":"at ","start":3.33,"end":3.4899998},{"word":"six ","start":3.4899998,"end":3.73},{"word":"one ","start":3.73,"end":3.89},{"word":"three ","start":3.89,"end":4.13},{"word":"six ","start":4.13,"end":4.449999999999999},{"word":"nine ","start":4.449999999999999,"end":4.6899999999999995},{"word":"seven ","start":4.6899999999999995,"end":5.01},{"word":"one ","start":5.01,"end":5.329999999999999},{"word":"five ","start":5.329999999999999,"end":5.569999999999999},{"word":"three ","start":5.569999999999999,"end":5.81},{"word":"two. 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Call ended at voicemail without any interaction or survey questions asked, no official opening or closing.","Official Opening Gate Accuracy":"0% . No official opening as call was not answered by human and went to voicemail.","Survey Order Integrity Score":"0% . No survey questions asked due to voicemail.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked, no compliance possible.","Mandatory Phrase Detection":"0% . No phrases detected as call was not answered.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail with no interaction. Official Opening Gate Accuracy is 0% since no official opening was spoken after identity confirmation. Survey Order Integrity Score is 0% as no survey questions were asked. Skip Logic Accuracy is 0% due to no logical branching. Verbatim Survey Compliance is 0% because no survey questions were asked. Mandatory Phrase Detection is 0% as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7182],"average":7182,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16136971532","direction":"outbound"},"event_timestamp":1773853662211}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29210
CALL ID: call_ebdc649a3c2ea1612678d82b592
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 13:07:49
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_370c423ddc932e0bfb4c669dbe6","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Amelia","last_name":"McLellan","full_name":"Amelia McLellan","contact_id":"29795","email":"amelia.mclellan@gmail.com","orgname":"Kinaxis Inc","member_type":"AST","bloc_notes_ac":"Dec 8 2025 vm  Dec 15 2025 vm\n2026 Mar 10 call reached Serenity, Amelia not available, call ended without resolution\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-18T13:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_370c423ddc932e0bfb4c669dbe6","X-RetellAI-SipTraceId":"call_370c423ddc932e0bfb4c669dbe6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773853658944,"end_timestamp":1773853662811,"duration_ms":3867,"transcript":"User: The \nAgent: Hello, may \nUser: person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The ","words":[{"word":"The ","start":1.3820000000000001,"end":1.702}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.176708251953125,"end":1.4665634765625},{"word":"may ","start":1.4665634765625,"end":1.75641845703125}],"metadata":{"response_id":0}},{"role":"user","content":"person you are trying to reach is currently unavailable. ","words":[{"word":"person ","start":1.702,"end":1.942},{"word":"you ","start":1.942,"end":2.102},{"word":"are ","start":2.102,"end":2.262},{"word":"trying ","start":2.262,"end":2.4219999},{"word":"to ","start":2.4219999,"end":2.582},{"word":"reach ","start":2.582,"end":2.742},{"word":"is ","start":2.742,"end":2.9019999},{"word":"currently ","start":2.9019999,"end":3.142},{"word":"unavailable. ","start":3.142,"end":3.542}]}],"transcript_with_tool_calls":[{"role":"user","content":"The ","words":[{"word":"The ","start":1.3820000000000001,"end":1.702}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.176708251953125,"end":1.4665634765625},{"word":"may ","start":1.4665634765625,"end":1.75641845703125}],"metadata":{"response_id":0}},{"role":"user","content":"person you are trying to reach is currently unavailable. ","words":[{"word":"person ","start":1.702,"end":1.942},{"word":"you ","start":1.942,"end":2.102},{"word":"are ","start":2.102,"end":2.262},{"word":"trying ","start":2.262,"end":2.4219999},{"word":"to ","start":2.4219999,"end":2.582},{"word":"reach ","start":2.582,"end":2.742},{"word":"is ","start":2.742,"end":2.9019999},{"word":"currently ","start":2.9019999,"end":3.142},{"word":"unavailable. ","start":3.142,"end":3.542}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/f0852d9553a654af6ad28d82b09488bad794d9876c79741d51fbd0d4cdd341ff/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f0852d9553a654af6ad28d82b09488bad794d9876c79741d51fbd0d4cdd341ff/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f0852d9553a654af6ad28d82b09488bad794d9876c79741d51fbd0d4cdd341ff/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":545,"p90":545,"p95":545,"p99":545,"min":545,"max":545,"num":1,"values":[545]},"tts":{"p50":534,"p90":534,"p95":534,"p99":534,"min":534,"max":534,"num":1,"values":[534]},"knowledge_base":{"p50":119,"p90":119,"p95":119,"p99":119,"min":119,"max":119,"num":1,"values":[119]},"asr":{"p50":45,"p90":50,"p95":50,"p99":50,"min":30,"max":50,"num":6,"values":[50,40,50,30,30,50]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was made to the contact but went to voicemail and was disconnected after 3 seconds without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no conversation","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was disconnected immediately after reaching voicemail, no official opening, no questions asked, no valid outcome assigned, no approved closing.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as the call went to voicemail and no identity confirmation occurred.","Survey Order Integrity Score":"0% . No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not present due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening was delivered (-20%), no survey questions were asked (-25%), no valid outcome was assigned (0%), and no approved closing was spoken (0%), resulting in 0% call flow completion rate. Official opening gate accuracy is 0% because no identity confirmation or official opening occurred. Survey order integrity is 0% as no questions were asked. Skip logic accuracy is 0% due to no call progression. Verbatim survey compliance is 0% as no survey was conducted. Mandatory phrase detection is No because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7180],"average":7180,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+13438034117","direction":"outbound"},"event_timestamp":1773853669906}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29795
CALL ID: call_370c423ddc932e0bfb4c669dbe6
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 13:07:49
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_456f8621c4bf192a4666ecd073e","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Yu-Hsuan","last_name":"Liao","full_name":"Yu-Hsuan Liao","contact_id":"29231","email":"baba8235@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T13:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_456f8621c4bf192a4666ecd073e","X-RetellAI-SipTraceId":"call_456f8621c4bf192a4666ecd073e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773853629060,"end_timestamp":1773853661715,"duration_ms":32655,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Yu-Hsuan?\nUser: Thanks, Alan. Please stay on the line. \nAgent: Thank you. I’ll hold.\n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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May I please speak with Yu-Hsuan?","words":[{"word":"Of ","start":6.512708251953125,"end":6.8025634765625},{"word":"course.","start":6.8025634765625,"end":7.09241845703125},{"word":" My ","start":7.924708251953125,"end":8.2145634765625},{"word":"name ","start":8.2145634765625,"end":8.50441845703125},{"word":"is ","start":8.50441845703125,"end":8.7942734375},{"word":"Ellen, ","start":8.7942734375,"end":9.084128662109375},{"word":"and ","start":9.084128662109375,"end":9.373983642578125},{"word":"I’m ","start":9.373983642578125,"end":9.6638388671875},{"word":"calling ","start":9.6638388671875,"end":9.95369384765625},{"word":"on ","start":9.95369384765625,"end":10.243548828125},{"word":"behalf ","start":10.243548828125,"end":10.533404052734374},{"word":"of ","start":10.533404052734374,"end":10.823259033203126},{"word":"the ","start":10.823259033203126,"end":11.113114013671876},{"word":"National ","start":11.113114013671876,"end":11.40296923828125},{"word":"Payroll ","start":11.40296923828125,"end":11.69282421875},{"word":"Institute, ","start":11.69282421875,"end":11.982679443359375},{"word":"NPI.","start":11.982679443359375,"end":12.272534423828125},{"word":" May ","start":12.5455,"end":12.83535498046875},{"word":"I ","start":12.83535498046875,"end":13.125210205078124},{"word":"please ","start":13.125210205078124,"end":13.415065185546876},{"word":"speak ","start":13.415065185546876,"end":13.70492041015625},{"word":"with ","start":13.70492041015625,"end":13.994775390625},{"word":"Yu-Hsuan?","start":13.994775390625,"end":14.28463037109375}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks, Alan. Please stay on the line. ","words":[{"word":"Thanks, ","start":22.701,"end":23.181},{"word":"Alan. ","start":23.181,"end":23.421002},{"word":"Please ","start":23.681,"end":24.001},{"word":"stay ","start":24.001,"end":24.321},{"word":"on ","start":24.321,"end":24.401},{"word":"the ","start":24.401,"end":24.560999000000002},{"word":"line. ","start":24.560999000000002,"end":24.801000000000002}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":26.944708251953124,"end":27.2345634765625},{"word":"you.","start":27.2345634765625,"end":27.52441845703125},{"word":" I’ll ","start":28.035708251953125,"end":28.3255634765625},{"word":"hold.","start":28.3255634765625,"end":28.61541845703125}],"metadata":{"response_id":3}}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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I’ll hold.","words":[{"word":"Thank ","start":26.944708251953124,"end":27.2345634765625},{"word":"you.","start":27.2345634765625,"end":27.52441845703125},{"word":" I’ll ","start":28.035708251953125,"end":28.3255634765625},{"word":"hold.","start":28.3255634765625,"end":28.61541845703125}],"metadata":{"response_id":3}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/5664c00ecb4a364a95ed512f0da7bdf06f7451a9d4f1c595eaec5023dda571d4/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/5664c00ecb4a364a95ed512f0da7bdf06f7451a9d4f1c595eaec5023dda571d4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5664c00ecb4a364a95ed512f0da7bdf06f7451a9d4f1c595eaec5023dda571d4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5664c00ecb4a364a95ed512f0da7bdf06f7451a9d4f1c595eaec5023dda571d4/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":489,"p90":620.1999999999999,"p95":636.6,"p99":649.72,"min":489,"max":653,"num":3,"values":[653,489,489]},"e2e":{"p50":1902,"p90":2046.8,"p95":2064.9,"p99":2079.38,"min":1721,"max":2083,"num":2,"values":[1721,2083]},"tts":{"p50":743,"p90":770.2,"p95":773.6,"p99":776.32,"min":697,"max":777,"num":3,"values":[697,743,777]},"knowledge_base":{"p50":137,"p90":155.4,"p95":159.2,"p99":162.24,"min":60,"max":163,"num":5,"values":[163,144,87,60,137]},"asr":{"p50":50,"p90":94.00002999999977,"p95":1621.5005099999958,"p99":1905.4001379999997,"min":19.999999999996362,"max":1910,"num":24,"values":[30,40,50,40,50,80,80,30,100,60,50,70,60,50,1910,80.00009999999929,39.99959999999919,20.00039999999717,20.001399999997375,19.999999999996362,30.000999999996566,30.001400000001013,1890.0005999999994,39.999400000000605]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":3.025},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.825},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":3.7125},{"product":"llm_token_surcharge","cost":4.6000000000000005},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.275}],"total_duration_seconds":33,"total_duration_unit_price":0.3768939,"combined_cost":12.4375},"call_analysis":{"call_summary":"The call was an outbound attempt by the agent Ellen from the National Payroll Institute to reach Yu-Hsuan. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29231
CALL ID: call_456f8621c4bf192a4666ecd073e
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 13:08:57
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_4e49731b060f64ba823fe573719","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Rayhab","last_name":"Williamson","full_name":"Rayhab Williamson","contact_id":"31324","email":"rayhab19@hotmail.com","orgname":"TappCONNECT Inc.","member_type":"AST","bloc_notes_ac":"Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-03-18T13:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4e49731b060f64ba823fe573719","X-RetellAI-SipTraceId":"call_4e49731b060f64ba823fe573719","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773853629318,"end_timestamp":1773853732463,"duration_ms":103145,"transcript":"Agent: Hello, may I please speak with Rayhab?\nUser: Good morning, Amanda. Thank you for calling Yellow Cabin Barrel Taxi. This call may be recorded. We've recently updated our internal systems. Some things may have changed, so please listen carefully. Thank you for your patience this transition. Would you like a taxi? \nAgent: No, thank you. May I please speak with Rayhab Williamson?\nUser: Okay. What are you calling about today? \nAgent: My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Rayhab Williamson?\nUser: What would you like to do today? \nAgent: I’d like to speak with Rayhab Williamson regarding their membership with the National Payroll Institute. Is Rayhab available to take the call?\nUser: How can I assist you today? \nAgent: Thank you. I’m looking to speak directly with Rayhab Williamson about their membership with the National Payroll Institute. Is Rayhab available right now?\nUser: What's the reason for your call today? \nAgent: I’m calling on behalf of the National Payroll Institute to speak with Rayhab Williamson about their Associate membership. Is Rayhab available to come to the phone?\nUser: How may I help you today? \nAgent: Thank you for your help. I’d like to speak with Rayhab Williamson regarding their Associate membership with the National Payroll Institute. Is Rayhab available to speak right now?\nUser: Thank you. \nAgent: Thank you for your help and have a great day. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Rayhab?","words":[{"word":"Hello, ","start":2.531708251953125,"end":2.8215634765625},{"word":"may ","start":2.8215634765625,"end":3.11141845703125},{"word":"I ","start":3.11141845703125,"end":3.4012734375},{"word":"please ","start":3.4012734375,"end":3.691128662109375},{"word":"speak ","start":3.691128662109375,"end":3.980983642578125},{"word":"with ","start":3.971728271484375,"end":4.261583251953125},{"word":"Rayhab?","start":3.971728271484375,"end":4.261583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"Good morning, Amanda. Thank you for calling Yellow Cabin Barrel Taxi. This call may be recorded. We've recently updated our internal systems. Some things may have changed, so please listen carefully. Thank you for your patience this transition. Would you like a taxi? ","words":[{"word":"Good ","start":4.542999999999999,"end":4.8629999999999995},{"word":"morning, ","start":4.8629999999999995,"end":5.2630002},{"word":"Amanda. ","start":5.2630002,"end":5.743000299999999},{"word":"Thank ","start":5.743000299999999,"end":5.983},{"word":"you ","start":5.983,"end":6.063},{"word":"for ","start":6.063,"end":6.2230003},{"word":"calling ","start":6.2230003,"end":6.463},{"word":"Yellow ","start":6.463,"end":6.8629999999999995},{"word":"Cabin ","start":6.8629999999999995,"end":7.183},{"word":"Barrel ","start":7.183,"end":7.503},{"word":"Taxi. ","start":7.503,"end":7.903},{"word":"This ","start":8.243,"end":8.562999999999999},{"word":"call ","start":8.562999999999999,"end":8.803001},{"word":"may ","start":8.803001,"end":9.043},{"word":"be ","start":9.043,"end":9.203},{"word":"recorded. 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May I please speak with Rayhab Williamson?","words":[{"word":"No, ","start":21.005708251953124,"end":21.2955634765625},{"word":"thank ","start":21.2955634765625,"end":21.58541845703125},{"word":"you.","start":21.58541845703125,"end":21.8752734375},{"word":" May ","start":22.341708251953126,"end":22.6315634765625},{"word":"I ","start":22.6315634765625,"end":22.92141845703125},{"word":"please ","start":22.92141845703125,"end":23.2112734375},{"word":"speak ","start":23.2112734375,"end":23.501128662109377},{"word":"with ","start":23.501128662109377,"end":23.790983642578126},{"word":"Rayhab ","start":23.790983642578126,"end":24.0808388671875},{"word":"Williamson?","start":24.0808388671875,"end":24.37069384765625}],"metadata":{"response_id":1}},{"role":"user","content":"Okay. What are you calling about today? ","words":[{"word":"Okay. 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May I please speak with Rayhab Williamson?","words":[{"word":"My ","start":31.474708251953125,"end":31.7645634765625},{"word":"name ","start":31.7645634765625,"end":32.05441845703125},{"word":"is ","start":32.05441845703125,"end":32.3442734375},{"word":"Ellen, ","start":32.3442734375,"end":32.634128662109376},{"word":"and ","start":32.634128662109376,"end":32.92398364257812},{"word":"I’m ","start":32.92398364257812,"end":33.2138388671875},{"word":"calling ","start":33.2138388671875,"end":33.50369384765625},{"word":"on ","start":33.50369384765625,"end":33.793548828125},{"word":"behalf ","start":33.793548828125,"end":34.08340405273437},{"word":"of ","start":34.08340405273437,"end":34.37325903320313},{"word":"the ","start":34.37325903320313,"end":34.66311401367187},{"word":"National ","start":34.66311401367187,"end":34.95296923828125},{"word":"Payroll ","start":34.95296923828125,"end":35.24282421875},{"word":"Institute, ","start":35.24282421875,"end":35.53267944335938},{"word":"NPI.","start":35.53267944335938,"end":35.822534423828124},{"word":" May ","start":36.002625,"end":36.29247998046875},{"word":"I ","start":36.29247998046875,"end":36.582335205078124},{"word":"please ","start":36.582335205078124,"end":36.87219018554688},{"word":"speak ","start":36.87219018554688,"end":37.16204541015625},{"word":"with ","start":37.16204541015625,"end":37.451900390625},{"word":"Rayhab ","start":37.451900390625,"end":37.74175537109375},{"word":"Williamson?","start":37.74175537109375,"end":38.03161059570313}],"metadata":{"response_id":2}},{"role":"user","content":"What would you like to do today? ","words":[{"word":"What ","start":41.193000000000005,"end":41.512998},{"word":"would ","start":41.512998,"end":41.753},{"word":"you ","start":41.753,"end":41.832998},{"word":"like ","start":41.832998,"end":41.992997},{"word":"to ","start":41.992997,"end":42.073},{"word":"do ","start":42.073,"end":42.233000000000004},{"word":"today? ","start":42.233000000000004,"end":42.393}]},{"role":"agent","content":"I’d like to speak with Rayhab Williamson regarding their membership with the National Payroll Institute. Is Rayhab available to take the call?","words":[{"word":"I’d ","start":43.92370825195312,"end":44.2135634765625},{"word":"like ","start":44.2135634765625,"end":44.50341845703125},{"word":"to ","start":44.50341845703125,"end":44.7932734375},{"word":"speak ","start":44.7932734375,"end":45.083128662109374},{"word":"with ","start":45.083128662109374,"end":45.37298364257813},{"word":"Rayhab ","start":45.37298364257813,"end":45.6628388671875},{"word":"Williamson ","start":45.6628388671875,"end":45.95269384765625},{"word":"regarding ","start":45.95269384765625,"end":46.242548828125},{"word":"their ","start":46.242548828125,"end":46.53240405273438},{"word":"membership ","start":46.53240405273438,"end":46.822259033203125},{"word":"with ","start":46.822259033203125,"end":47.11211401367188},{"word":"the ","start":47.11211401367188,"end":47.40196923828125},{"word":"National ","start":47.40196923828125,"end":47.69182421875},{"word":"Payroll ","start":47.604478271484375,"end":47.89433325195313},{"word":"Institute.","start":47.604478271484375,"end":47.89433325195313},{"word":" Is ","start":47.89433325195313,"end":48.1841884765625},{"word":"Rayhab ","start":48.1841884765625,"end":48.47404345703125},{"word":"available ","start":48.47404345703125,"end":48.7638984375},{"word":"to ","start":48.7638984375,"end":49.05375366210937},{"word":"take ","start":49.05375366210937,"end":49.343608642578126},{"word":"the ","start":49.343608642578126,"end":49.6334638671875},{"word":"call?","start":49.6334638671875,"end":49.92331884765625}],"metadata":{"response_id":3}},{"role":"user","content":"How can I assist you today? ","words":[{"word":"How ","start":53.483000000000004,"end":53.803000000000004},{"word":"can ","start":53.803000000000004,"end":53.963},{"word":"I ","start":53.963,"end":54.123000000000005},{"word":"assist ","start":54.123000000000005,"end":54.443000000000005},{"word":"you ","start":54.443000000000005,"end":54.60299800000001},{"word":"today? ","start":54.60299800000001,"end":54.843}]},{"role":"agent","content":"Thank you. I’m looking to speak directly with Rayhab Williamson about their membership with the National Payroll Institute. Is Rayhab available right now?","words":[{"word":"Thank ","start":57.37470825195312,"end":57.6645634765625},{"word":"you.","start":57.6645634765625,"end":57.95441845703125},{"word":" I’m ","start":58.12470825195312,"end":58.4145634765625},{"word":"looking ","start":58.4145634765625,"end":58.70441845703125},{"word":"to ","start":58.70441845703125,"end":58.9942734375},{"word":"speak ","start":58.9942734375,"end":59.284128662109374},{"word":"directly ","start":59.284128662109374,"end":59.57398364257813},{"word":"with ","start":59.57398364257813,"end":59.8638388671875},{"word":"Rayhab ","start":59.8638388671875,"end":60.15369384765625},{"word":"Williamson ","start":60.15369384765625,"end":60.443548828125},{"word":"about ","start":60.443548828125,"end":60.73340405273437},{"word":"their ","start":60.73340405273437,"end":61.023259033203125},{"word":"membership ","start":61.023259033203125,"end":61.31311401367188},{"word":"with ","start":61.31311401367188,"end":61.60296923828125},{"word":"the ","start":61.60296923828125,"end":61.89282421875},{"word":"National ","start":61.89282421875,"end":62.182679443359376},{"word":"Payroll ","start":62.182679443359376,"end":62.47253442382812},{"word":"Institute.","start":62.47253442382812,"end":62.762389404296876},{"word":" Is ","start":63.140208251953126,"end":63.4300634765625},{"word":"Rayhab ","start":63.4300634765625,"end":63.71991845703125},{"word":"available ","start":63.71991845703125,"end":64.0097734375},{"word":"right ","start":64.0097734375,"end":64.29962866210937},{"word":"now?","start":64.29962866210937,"end":64.58948364257813}],"metadata":{"response_id":4}},{"role":"user","content":"What's the reason for your call today? ","words":[{"word":"What's ","start":67.953,"end":68.352994},{"word":"the ","start":68.352994,"end":68.432996},{"word":"reason ","start":68.432996,"end":68.672994},{"word":"for ","start":68.672994,"end":68.833},{"word":"your ","start":68.833,"end":68.99298999999999},{"word":"call ","start":68.99298999999999,"end":69.15299999999999},{"word":"today? ","start":69.15299999999999,"end":69.392995}]},{"role":"agent","content":"I’m calling on behalf of the National Payroll Institute to speak with Rayhab Williamson about their Associate membership. Is Rayhab available to come to the phone?","words":[{"word":"I’m ","start":71.30270825195312,"end":71.5925634765625},{"word":"calling ","start":71.5925634765625,"end":71.88241845703125},{"word":"on ","start":71.88241845703125,"end":72.1722734375},{"word":"behalf ","start":72.1722734375,"end":72.46212866210938},{"word":"of ","start":72.46212866210938,"end":72.75198364257812},{"word":"the ","start":72.75198364257812,"end":73.0418388671875},{"word":"National ","start":73.0418388671875,"end":73.33169384765625},{"word":"Payroll ","start":73.33169384765625,"end":73.621548828125},{"word":"Institute ","start":73.621548828125,"end":73.91140405273437},{"word":"to ","start":73.91140405273437,"end":74.20125903320313},{"word":"speak ","start":74.20125903320313,"end":74.49111401367188},{"word":"with ","start":74.49111401367188,"end":74.78096923828124},{"word":"Rayhab ","start":74.78096923828124,"end":75.07082421875},{"word":"Williamson ","start":75.07082421875,"end":75.36067944335937},{"word":"about ","start":75.36067944335937,"end":75.65053442382812},{"word":"their ","start":75.65053442382812,"end":75.94038940429688},{"word":"Associate ","start":75.94038940429688,"end":76.23024462890625},{"word":"membership.","start":76.23024462890625,"end":76.520099609375},{"word":" Is ","start":76.8755,"end":77.16535498046875},{"word":"Rayhab ","start":77.16535498046875,"end":77.45521020507813},{"word":"available ","start":77.45521020507813,"end":77.74506518554688},{"word":"to ","start":77.74506518554688,"end":78.03492041015625},{"word":"come ","start":78.03492041015625,"end":78.324775390625},{"word":"to ","start":78.324775390625,"end":78.61463037109375},{"word":"the ","start":78.61463037109375,"end":78.90448559570312},{"word":"phone?","start":78.90448559570312,"end":79.19434057617187}],"metadata":{"response_id":5}},{"role":"user","content":"How may I help you today? ","words":[{"word":"How ","start":82.063,"end":82.383},{"word":"may ","start":82.383,"end":82.54299999999999},{"word":"I ","start":82.54299999999999,"end":82.703},{"word":"help ","start":82.703,"end":82.863},{"word":"you ","start":82.863,"end":82.943},{"word":"today? ","start":82.943,"end":83.26299999999999}]},{"role":"agent","content":"Thank you for your help. I’d like to speak with Rayhab Williamson regarding their Associate membership with the National Payroll Institute. Is Rayhab available to speak right now?","words":[{"word":"Thank ","start":85.10570825195313,"end":85.3955634765625},{"word":"you ","start":85.3955634765625,"end":85.68541845703125},{"word":"for ","start":85.68541845703125,"end":85.9752734375},{"word":"your ","start":85.9752734375,"end":86.26512866210938},{"word":"help.","start":86.26512866210938,"end":86.55498364257812},{"word":" I’d ","start":86.56858325195313,"end":86.8584384765625},{"word":"like ","start":86.8584384765625,"end":87.14829345703124},{"word":"to ","start":87.14829345703124,"end":87.4381484375},{"word":"speak ","start":87.4381484375,"end":87.72800366210937},{"word":"with ","start":87.72800366210937,"end":88.01785864257812},{"word":"Rayhab ","start":88.01785864257812,"end":88.3077138671875},{"word":"Williamson ","start":88.3077138671875,"end":88.59756884765625},{"word":"regarding ","start":88.59756884765625,"end":88.887423828125},{"word":"their ","start":88.887423828125,"end":89.17727905273438},{"word":"Associate ","start":89.17727905273438,"end":89.46713403320312},{"word":"membership ","start":89.46713403320312,"end":89.75698901367187},{"word":"with ","start":89.75698901367187,"end":90.04684423828125},{"word":"the ","start":90.04684423828125,"end":90.33669921875},{"word":"National ","start":90.33669921875,"end":90.62655444335938},{"word":"Payroll ","start":90.62655444335938,"end":90.91640942382813},{"word":"Institute.","start":90.91640942382813,"end":91.20626440429687},{"word":" Is ","start":91.54925,"end":91.83910498046875},{"word":"Rayhab ","start":91.83910498046875,"end":92.12896020507813},{"word":"available ","start":92.12896020507813,"end":92.41881518554688},{"word":"to ","start":92.41881518554688,"end":92.70867041015624},{"word":"speak ","start":92.70867041015624,"end":92.998525390625},{"word":"right ","start":92.998525390625,"end":93.28838037109375},{"word":"now?","start":93.28838037109375,"end":93.57823559570312}],"metadata":{"response_id":6}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":96.68299999999999,"end":96.923},{"word":"you. ","start":96.923,"end":97.083005}]},{"role":"agent","content":"Thank you for your help and have a great day. Goodbye.","words":[{"word":"Thank ","start":99.96770825195313,"end":100.2575634765625},{"word":"you ","start":100.2575634765625,"end":100.54741845703126},{"word":"for ","start":100.54741845703126,"end":100.8372734375},{"word":"your ","start":100.8372734375,"end":101.12712866210937},{"word":"help ","start":101.12712866210937,"end":101.41698364257813},{"word":"and ","start":101.41698364257813,"end":101.7068388671875},{"word":"have ","start":101.7068388671875,"end":101.99669384765625},{"word":"a ","start":101.96502001953125,"end":102.254875},{"word":"great ","start":101.96502001953125,"end":102.254875},{"word":"day. 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Thank you for your patience this transition. Would you like a taxi? ","words":[{"word":"Good ","start":4.542999999999999,"end":4.8629999999999995},{"word":"morning, ","start":4.8629999999999995,"end":5.2630002},{"word":"Amanda. ","start":5.2630002,"end":5.743000299999999},{"word":"Thank ","start":5.743000299999999,"end":5.983},{"word":"you ","start":5.983,"end":6.063},{"word":"for ","start":6.063,"end":6.2230003},{"word":"calling ","start":6.2230003,"end":6.463},{"word":"Yellow ","start":6.463,"end":6.8629999999999995},{"word":"Cabin ","start":6.8629999999999995,"end":7.183},{"word":"Barrel ","start":7.183,"end":7.503},{"word":"Taxi. ","start":7.503,"end":7.903},{"word":"This ","start":8.243,"end":8.562999999999999},{"word":"call ","start":8.562999999999999,"end":8.803001},{"word":"may ","start":8.803001,"end":9.043},{"word":"be ","start":9.043,"end":9.203},{"word":"recorded. 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May I please speak with Rayhab Williamson?","words":[{"word":"No, ","start":21.005708251953124,"end":21.2955634765625},{"word":"thank ","start":21.2955634765625,"end":21.58541845703125},{"word":"you.","start":21.58541845703125,"end":21.8752734375},{"word":" May ","start":22.341708251953126,"end":22.6315634765625},{"word":"I ","start":22.6315634765625,"end":22.92141845703125},{"word":"please ","start":22.92141845703125,"end":23.2112734375},{"word":"speak ","start":23.2112734375,"end":23.501128662109377},{"word":"with ","start":23.501128662109377,"end":23.790983642578126},{"word":"Rayhab ","start":23.790983642578126,"end":24.0808388671875},{"word":"Williamson?","start":24.0808388671875,"end":24.37069384765625}],"metadata":{"response_id":1}},{"role":"user","content":"Okay. What are you calling about today? ","words":[{"word":"Okay. ","start":26.493,"end":27.133},{"word":"What ","start":27.133,"end":27.453},{"word":"are ","start":27.453,"end":27.533},{"word":"you ","start":27.533,"end":27.693},{"word":"calling ","start":27.693,"end":27.933},{"word":"about ","start":27.933,"end":28.173},{"word":"today? ","start":28.173,"end":28.493}]},{"role":"agent","content":"My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Rayhab Williamson?","words":[{"word":"My ","start":31.474708251953125,"end":31.7645634765625},{"word":"name ","start":31.7645634765625,"end":32.05441845703125},{"word":"is ","start":32.05441845703125,"end":32.3442734375},{"word":"Ellen, ","start":32.3442734375,"end":32.634128662109376},{"word":"and ","start":32.634128662109376,"end":32.92398364257812},{"word":"I’m ","start":32.92398364257812,"end":33.2138388671875},{"word":"calling ","start":33.2138388671875,"end":33.50369384765625},{"word":"on ","start":33.50369384765625,"end":33.793548828125},{"word":"behalf ","start":33.793548828125,"end":34.08340405273437},{"word":"of ","start":34.08340405273437,"end":34.37325903320313},{"word":"the ","start":34.37325903320313,"end":34.66311401367187},{"word":"National ","start":34.66311401367187,"end":34.95296923828125},{"word":"Payroll ","start":34.95296923828125,"end":35.24282421875},{"word":"Institute, ","start":35.24282421875,"end":35.53267944335938},{"word":"NPI.","start":35.53267944335938,"end":35.822534423828124},{"word":" May ","start":36.002625,"end":36.29247998046875},{"word":"I ","start":36.29247998046875,"end":36.582335205078124},{"word":"please ","start":36.582335205078124,"end":36.87219018554688},{"word":"speak ","start":36.87219018554688,"end":37.16204541015625},{"word":"with ","start":37.16204541015625,"end":37.451900390625},{"word":"Rayhab ","start":37.451900390625,"end":37.74175537109375},{"word":"Williamson?","start":37.74175537109375,"end":38.03161059570313}],"metadata":{"response_id":2}},{"role":"user","content":"What would you like to do today? ","words":[{"word":"What ","start":41.193000000000005,"end":41.512998},{"word":"would ","start":41.512998,"end":41.753},{"word":"you ","start":41.753,"end":41.832998},{"word":"like ","start":41.832998,"end":41.992997},{"word":"to ","start":41.992997,"end":42.073},{"word":"do ","start":42.073,"end":42.233000000000004},{"word":"today? ","start":42.233000000000004,"end":42.393}]},{"role":"agent","content":"I’d like to speak with Rayhab Williamson regarding their membership with the National Payroll Institute. Is Rayhab available to take the call?","words":[{"word":"I’d ","start":43.92370825195312,"end":44.2135634765625},{"word":"like ","start":44.2135634765625,"end":44.50341845703125},{"word":"to ","start":44.50341845703125,"end":44.7932734375},{"word":"speak ","start":44.7932734375,"end":45.083128662109374},{"word":"with ","start":45.083128662109374,"end":45.37298364257813},{"word":"Rayhab ","start":45.37298364257813,"end":45.6628388671875},{"word":"Williamson ","start":45.6628388671875,"end":45.95269384765625},{"word":"regarding ","start":45.95269384765625,"end":46.242548828125},{"word":"their ","start":46.242548828125,"end":46.53240405273438},{"word":"membership ","start":46.53240405273438,"end":46.822259033203125},{"word":"with ","start":46.822259033203125,"end":47.11211401367188},{"word":"the ","start":47.11211401367188,"end":47.40196923828125},{"word":"National ","start":47.40196923828125,"end":47.69182421875},{"word":"Payroll ","start":47.604478271484375,"end":47.89433325195313},{"word":"Institute.","start":47.604478271484375,"end":47.89433325195313},{"word":" Is ","start":47.89433325195313,"end":48.1841884765625},{"word":"Rayhab ","start":48.1841884765625,"end":48.47404345703125},{"word":"available ","start":48.47404345703125,"end":48.7638984375},{"word":"to ","start":48.7638984375,"end":49.05375366210937},{"word":"take ","start":49.05375366210937,"end":49.343608642578126},{"word":"the ","start":49.343608642578126,"end":49.6334638671875},{"word":"call?","start":49.6334638671875,"end":49.92331884765625}],"metadata":{"response_id":3}},{"role":"user","content":"How can I assist you today? ","words":[{"word":"How ","start":53.483000000000004,"end":53.803000000000004},{"word":"can ","start":53.803000000000004,"end":53.963},{"word":"I ","start":53.963,"end":54.123000000000005},{"word":"assist ","start":54.123000000000005,"end":54.443000000000005},{"word":"you ","start":54.443000000000005,"end":54.60299800000001},{"word":"today? ","start":54.60299800000001,"end":54.843}]},{"role":"agent","content":"Thank you. I’m looking to speak directly with Rayhab Williamson about their membership with the National Payroll Institute. Is Rayhab available right now?","words":[{"word":"Thank ","start":57.37470825195312,"end":57.6645634765625},{"word":"you.","start":57.6645634765625,"end":57.95441845703125},{"word":" I’m ","start":58.12470825195312,"end":58.4145634765625},{"word":"looking ","start":58.4145634765625,"end":58.70441845703125},{"word":"to ","start":58.70441845703125,"end":58.9942734375},{"word":"speak ","start":58.9942734375,"end":59.284128662109374},{"word":"directly ","start":59.284128662109374,"end":59.57398364257813},{"word":"with ","start":59.57398364257813,"end":59.8638388671875},{"word":"Rayhab ","start":59.8638388671875,"end":60.15369384765625},{"word":"Williamson ","start":60.15369384765625,"end":60.443548828125},{"word":"about ","start":60.443548828125,"end":60.73340405273437},{"word":"their ","start":60.73340405273437,"end":61.023259033203125},{"word":"membership ","start":61.023259033203125,"end":61.31311401367188},{"word":"with ","start":61.31311401367188,"end":61.60296923828125},{"word":"the ","start":61.60296923828125,"end":61.89282421875},{"word":"National ","start":61.89282421875,"end":62.182679443359376},{"word":"Payroll ","start":62.182679443359376,"end":62.47253442382812},{"word":"Institute.","start":62.47253442382812,"end":62.762389404296876},{"word":" Is ","start":63.140208251953126,"end":63.4300634765625},{"word":"Rayhab ","start":63.4300634765625,"end":63.71991845703125},{"word":"available ","start":63.71991845703125,"end":64.0097734375},{"word":"right ","start":64.0097734375,"end":64.29962866210937},{"word":"now?","start":64.29962866210937,"end":64.58948364257813}],"metadata":{"response_id":4}},{"role":"user","content":"What's the reason for your call today? ","words":[{"word":"What's ","start":67.953,"end":68.352994},{"word":"the ","start":68.352994,"end":68.432996},{"word":"reason ","start":68.432996,"end":68.672994},{"word":"for ","start":68.672994,"end":68.833},{"word":"your ","start":68.833,"end":68.99298999999999},{"word":"call ","start":68.99298999999999,"end":69.15299999999999},{"word":"today? ","start":69.15299999999999,"end":69.392995}]},{"role":"agent","content":"I’m calling on behalf of the National Payroll Institute to speak with Rayhab Williamson about their Associate membership. Is Rayhab available to come to the phone?","words":[{"word":"I’m ","start":71.30270825195312,"end":71.5925634765625},{"word":"calling ","start":71.5925634765625,"end":71.88241845703125},{"word":"on ","start":71.88241845703125,"end":72.1722734375},{"word":"behalf ","start":72.1722734375,"end":72.46212866210938},{"word":"of ","start":72.46212866210938,"end":72.75198364257812},{"word":"the ","start":72.75198364257812,"end":73.0418388671875},{"word":"National ","start":73.0418388671875,"end":73.33169384765625},{"word":"Payroll ","start":73.33169384765625,"end":73.621548828125},{"word":"Institute ","start":73.621548828125,"end":73.91140405273437},{"word":"to ","start":73.91140405273437,"end":74.20125903320313},{"word":"speak ","start":74.20125903320313,"end":74.49111401367188},{"word":"with ","start":74.49111401367188,"end":74.78096923828124},{"word":"Rayhab ","start":74.78096923828124,"end":75.07082421875},{"word":"Williamson ","start":75.07082421875,"end":75.36067944335937},{"word":"about ","start":75.36067944335937,"end":75.65053442382812},{"word":"their ","start":75.65053442382812,"end":75.94038940429688},{"word":"Associate ","start":75.94038940429688,"end":76.23024462890625},{"word":"membership.","start":76.23024462890625,"end":76.520099609375},{"word":" Is ","start":76.8755,"end":77.16535498046875},{"word":"Rayhab ","start":77.16535498046875,"end":77.45521020507813},{"word":"available ","start":77.45521020507813,"end":77.74506518554688},{"word":"to ","start":77.74506518554688,"end":78.03492041015625},{"word":"come ","start":78.03492041015625,"end":78.324775390625},{"word":"to ","start":78.324775390625,"end":78.61463037109375},{"word":"the ","start":78.61463037109375,"end":78.90448559570312},{"word":"phone?","start":78.90448559570312,"end":79.19434057617187}],"metadata":{"response_id":5}},{"role":"user","content":"How may I help you today? ","words":[{"word":"How ","start":82.063,"end":82.383},{"word":"may ","start":82.383,"end":82.54299999999999},{"word":"I ","start":82.54299999999999,"end":82.703},{"word":"help ","start":82.703,"end":82.863},{"word":"you ","start":82.863,"end":82.943},{"word":"today? ","start":82.943,"end":83.26299999999999}]},{"role":"agent","content":"Thank you for your help. I’d like to speak with Rayhab Williamson regarding their Associate membership with the National Payroll Institute. 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","words":[{"word":"Thank ","start":96.68299999999999,"end":96.923},{"word":"you. ","start":96.923,"end":97.083005}]},{"role":"agent","content":"Thank you for your help and have a great day. Goodbye.","words":[{"word":"Thank ","start":99.96770825195313,"end":100.2575634765625},{"word":"you ","start":100.2575634765625,"end":100.54741845703126},{"word":"for ","start":100.54741845703126,"end":100.8372734375},{"word":"your ","start":100.8372734375,"end":101.12712866210937},{"word":"help ","start":101.12712866210937,"end":101.41698364257813},{"word":"and ","start":101.41698364257813,"end":101.7068388671875},{"word":"have ","start":101.7068388671875,"end":101.99669384765625},{"word":"a ","start":101.96502001953125,"end":102.254875},{"word":"great ","start":101.96502001953125,"end":102.254875},{"word":"day. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 31324
CALL ID: call_4e49731b060f64ba823fe573719
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 13:17:40
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_2ebf3bb80d8f8d3788f38f7980a","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Amelia","last_name":"McLellan","full_name":"Amelia McLellan","contact_id":"29795","email":"amelia.mclellan@gmail.com","orgname":"Kinaxis Inc","member_type":"AST","bloc_notes_ac":"Dec 8 2025 vm  Dec 15 2025 vm\n2026 Mar 10 call reached Serenity, Amelia not available, call ended without resolution\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-18T13:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2ebf3bb80d8f8d3788f38f7980a","X-RetellAI-SipTraceId":"call_2ebf3bb80d8f8d3788f38f7980a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773854249931,"end_timestamp":1773854254842,"duration_ms":4911,"transcript":"Agent: Hello, may I \nUser: You have reached the voice mailbox of \n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.520708251953125,"end":1.8105634765625},{"word":"may ","start":1.8105634765625,"end":2.10041845703125},{"word":"I ","start":2.10041845703125,"end":2.3902734375}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached the voice mailbox of ","words":[{"word":"You ","start":2.273,"end":2.593},{"word":"have ","start":2.593,"end":2.753},{"word":"reached ","start":2.753,"end":2.9929998},{"word":"the ","start":2.9929998,"end":3.233},{"word":"voice ","start":3.233,"end":3.3930000000000002},{"word":"mailbox ","start":3.3930000000000002,"end":3.873},{"word":"of ","start":3.873,"end":4.193}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.520708251953125,"end":1.8105634765625},{"word":"may ","start":1.8105634765625,"end":2.10041845703125},{"word":"I ","start":2.10041845703125,"end":2.3902734375}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached the voice mailbox of ","words":[{"word":"You ","start":2.273,"end":2.593},{"word":"have ","start":2.593,"end":2.753},{"word":"reached ","start":2.753,"end":2.9929998},{"word":"the ","start":2.9929998,"end":3.233},{"word":"voice ","start":3.233,"end":3.3930000000000002},{"word":"mailbox ","start":3.3930000000000002,"end":3.873},{"word":"of ","start":3.873,"end":4.193}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/97320dec461e0eeab08512e923a669bf46d642e2b95c445f0493d736a2a5dfdc/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/97320dec461e0eeab08512e923a669bf46d642e2b95c445f0493d736a2a5dfdc/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/97320dec461e0eeab08512e923a669bf46d642e2b95c445f0493d736a2a5dfdc/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":720,"p90":720,"p95":720,"p99":720,"min":720,"max":720,"num":1,"values":[720]},"tts":{"p50":697,"p90":697,"p95":697,"p99":697,"min":697,"max":697,"num":1,"values":[697]},"knowledge_base":{"p50":96,"p90":96,"p95":96,"p99":96,"min":96,"max":96,"num":1,"values":[96]},"asr":{"p50":14.99980000000005,"p90":25,"p95":27.5,"p99":29.5,"min":10,"max":30,"num":6,"values":[10,10,10,20,30,19.9996000000001]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.125},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6775,"combined_cost":3.3875},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail immediately. No conversation or information exchange took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no official opening, no questions asked, no closing.","Official Opening Gate Accuracy":"0% . No official opening spoken as no human answered the call.","Survey Order Integrity Score":"0% . No survey questions asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked or answered.","Mandatory Phrase Detection":"No . Required phrases not detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, resulting in no official opening, no survey questions asked, no logical branching, and no closing phrases. Therefore, all quality metrics are scored at 0%, and mandatory phrase detection is No.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7180],"average":7180,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16138166259","direction":"outbound"},"event_timestamp":1773854261081}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29795
CALL ID: call_2ebf3bb80d8f8d3788f38f7980a
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 13:17:53
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_262c66c92cf751f42ecf6953b9e","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Marta","last_name":"Gruber","full_name":"Marta Gruber","contact_id":"29210","email":"marta.gruber@akdn.org","orgname":"Aga Khan Foundation Canada","member_type":"AST","bloc_notes_ac":"Dec 4 2025 vm  Dec 12 2025 vm\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 voicemail reached, user declined service and provided email contact for credit card issues\n2026 Mar 09 reached voicemail, no message left\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call ended quickly; contact not interested; no renewal discussion\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Marta\n2026 Mar 18 voicemail reached, no contact made","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T13:06:45-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_262c66c92cf751f42ecf6953b9e","X-RetellAI-SipTraceId":"call_262c66c92cf751f42ecf6953b9e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773854235948,"end_timestamp":1773854269077,"duration_ms":33129,"transcript":"Agent: Hello, may I \nUser: Fine. \nAgent: please speak with Marta?\nUser: No. We don't need our ducts cleaned. That's not a carrier of support. And if our credit cards have been compromised, you can reach us by email. \nAgent: Thank you for letting me know. Just to clarify, I’m not calling about duct cleaning or credit cards. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Marta Gruber?\n","transcript_object":[{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.263708251953125,"end":1.5535634765625},{"word":"may ","start":1.5535634765625,"end":1.84341845703125},{"word":"I ","start":1.84341845703125,"end":2.1332734375}],"metadata":{"response_id":0}},{"role":"user","content":"Fine. ","words":[{"word":"Fine. ","start":2.238,"end":2.638}]},{"role":"agent","content":"please speak with Marta?","words":[{"word":"please ","start":2.1332734375,"end":2.423128662109375},{"word":"speak ","start":2.423128662109375,"end":2.712983642578125},{"word":"with ","start":2.712983642578125,"end":3.0028388671875},{"word":"Marta?","start":3.0028388671875,"end":3.29269384765625}],"metadata":{"response_id":0}},{"role":"user","content":"No. We don't need our ducts cleaned. That's not a carrier of support. And if our credit cards have been compromised, you can reach us by email. ","words":[{"word":"No. ","start":3.278,"end":3.758},{"word":"We ","start":3.758,"end":3.838},{"word":"don't ","start":3.838,"end":4.077999999999999},{"word":"need ","start":4.077999999999999,"end":4.2379999999999995},{"word":"our ","start":4.2379999999999995,"end":4.398},{"word":"ducts ","start":4.398,"end":4.638},{"word":"cleaned. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29210
CALL ID: call_262c66c92cf751f42ecf6953b9e
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 2 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 14:07:21
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f94273ab80a766230ca54662bb2","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Tonya","last_name":"Petrin","full_name":"Tonya Petrin","contact_id":"29640","email":"tonya.petrin@yahoo.ca","orgname":"TAP Consultant Inc","member_type":"AST","bloc_notes_ac":"may 22 2025 vm\n2026 Mar 05 call reached voicemail, message left\n2026 Mar 09 call reached voicemail, no conversation.\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"QC","toronto_current_time":"2026-03-18T14:06:45-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f94273ab80a766230ca54662bb2","X-RetellAI-SipTraceId":"call_f94273ab80a766230ca54662bb2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773857232870,"end_timestamp":1773857236502,"duration_ms":3632,"transcript":"User: Can I \nAgent: Hello, may \nUser: take your call right now? \n","transcript_object":[{"role":"user","content":"Can I ","words":[{"word":"Can ","start":2.1,"end":2.4199999},{"word":"I ","start":2.4199999,"end":2.5}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":2.065708251953125,"end":2.3555634765625},{"word":"may ","start":2.3555634765625,"end":2.64541845703125}],"metadata":{"response_id":0}},{"role":"user","content":"take your call right now? ","words":[{"word":"take ","start":2.5,"end":2.7399998},{"word":"your ","start":2.7399998,"end":2.8999999},{"word":"call ","start":2.8999999,"end":3.06},{"word":"right ","start":3.06,"end":3.2199998},{"word":"now? ","start":3.2199998,"end":3.38}]}],"transcript_with_tool_calls":[{"role":"user","content":"Can I ","words":[{"word":"Can ","start":2.1,"end":2.4199999},{"word":"I ","start":2.4199999,"end":2.5}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":2.065708251953125,"end":2.3555634765625},{"word":"may ","start":2.3555634765625,"end":2.64541845703125}],"metadata":{"response_id":0}},{"role":"user","content":"take your call right now? ","words":[{"word":"take ","start":2.5,"end":2.7399998},{"word":"your ","start":2.7399998,"end":2.8999999},{"word":"call ","start":2.8999999,"end":3.06},{"word":"right ","start":3.06,"end":3.2199998},{"word":"now? ","start":3.2199998,"end":3.38}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/22b2efa857608a289e17d2a11014d0f93f5d084556343d0a79d83e5d57137433/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/22b2efa857608a289e17d2a11014d0f93f5d084556343d0a79d83e5d57137433/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/22b2efa857608a289e17d2a11014d0f93f5d084556343d0a79d83e5d57137433/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":1411,"p90":1411,"p95":1411,"p99":1411,"min":1411,"max":1411,"num":1,"values":[1411]},"tts":{"p50":611,"p90":611,"p95":611,"p99":611,"min":611,"max":611,"num":1,"values":[611]},"knowledge_base":{"p50":116,"p90":116,"p95":116,"p99":116,"min":116,"max":116,"num":1,"values":[116]},"asr":{"p50":29.999849999999697,"p90":36.99999100000005,"p95":38.500010500000094,"p99":39.70002610000014,"min":20,"max":40.00003000000015,"num":4,"values":[40.00003000000015,29.999799999999595,29.999899999999798,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was very brief and disconnected after reaching voicemail without any meaningful conversation or task completion.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no conversation","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not progress beyond initial contact and ended in voicemail, no official opening or survey questions asked.","Official Opening Gate Accuracy":"0% . No official opening spoken as call was not answered by human and ended in voicemail.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations possible.","Skip Logic Accuracy":"100% . No branching or survey logic applied due to no conversation.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . Required phrases not present as call ended in voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended immediately in voicemail without any conversation or official opening. Official Opening Gate Accuracy is 0% since no opening was spoken and no identity confirmation occurred. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% because no branching logic was triggered. Verbatim Survey Compliance is 100% due to no survey questions asked. Mandatory Phrase Detection is No because none of the required phrases were present in the call.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7181],"average":7181,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+15148081007","direction":"outbound"},"event_timestamp":1773857242537}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29640
CALL ID: call_f94273ab80a766230ca54662bb2
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 14:07:25
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e046d5cac5db53aace591bc0dd0","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Morag","last_name":"Duncan","full_name":"Morag Duncan","contact_id":"33468","email":"mduncan@atlantic.caa.ca","orgname":"CAA Atlantic Limited","member_type":"AST","bloc_notes_ac":"Apr 17 2025 vm  May 8 2025 vm\r\nAug 12 2025 vm  Aug 12 2025 vm\r\nLN Oct 31 2025 vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 04 voicemail reached, no human answer\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached gatekeeper, no contact with Morag\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no human answer\n2026 Mar 16 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"NB","toronto_current_time":"2026-03-18T14:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e046d5cac5db53aace591bc0dd0","X-RetellAI-SipTraceId":"call_e046d5cac5db53aace591bc0dd0","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773857234684,"end_timestamp":1773857239818,"duration_ms":5134,"transcript":"Agent: Hello, \nUser: Hi. You're Bijmarget, CA. I am currently \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.443708251953125,"end":1.7335634765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You're Bijmarget, CA. I am currently ","words":[{"word":"Hi. ","start":1.474,"end":1.794},{"word":"You're ","start":1.794,"end":2.034},{"word":"Bijmarget, ","start":2.034,"end":2.834},{"word":"CA. ","start":2.834,"end":3.394},{"word":"I ","start":3.394,"end":3.7139998},{"word":"am ","start":3.7139998,"end":3.9539998},{"word":"currently ","start":3.9539998,"end":4.354}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.443708251953125,"end":1.7335634765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You're Bijmarget, CA. I am currently ","words":[{"word":"Hi. ","start":1.474,"end":1.794},{"word":"You're ","start":1.794,"end":2.034},{"word":"Bijmarget, ","start":2.034,"end":2.834},{"word":"CA. ","start":2.834,"end":3.394},{"word":"I ","start":3.394,"end":3.7139998},{"word":"am ","start":3.7139998,"end":3.9539998},{"word":"currently ","start":3.9539998,"end":4.354}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9bbd3bc8cf77d4bac78b41206401e820fdb47a1e7731f5c3d58ba9a807697ecb/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9bbd3bc8cf77d4bac78b41206401e820fdb47a1e7731f5c3d58ba9a807697ecb/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9bbd3bc8cf77d4bac78b41206401e820fdb47a1e7731f5c3d58ba9a807697ecb/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":648,"p90":648,"p95":648,"p99":648,"min":648,"max":648,"num":1,"values":[648]},"tts":{"p50":719,"p90":719,"p95":719,"p99":719,"min":719,"max":719,"num":1,"values":[719]},"knowledge_base":{"p50":95,"p90":123.8,"p95":127.4,"p99":130.28,"min":74,"max":131,"num":3,"values":[131,95,74]},"asr":{"p50":30,"p90":51,"p95":55.499999999999986,"p99":59.1,"min":19.999899999999798,"max":60,"num":10,"values":[29.999900000000025,40,50,30,19.999899999999798,20,20,30,60,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.8},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.15},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5708333,"combined_cost":3.425},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but went to voicemail after a brief exchange.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no conversation","Other-member-benefit":"","call_summary_title":"Voicemail reached, no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call ended at voicemail, no conversation or survey conducted.","Official Opening Gate Accuracy":"0% . No official opening as call was not answered by human.","Survey Order Integrity Score":"0% . No survey questions asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching possible as call was not answered.","Verbatim Survey Compliance":"0% . No survey conducted, no phrases matched.","Mandatory Phrase Detection":"No . No phrases detected as call was not answered.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail with no conversation or survey. Official Opening Gate Accuracy is 0% as no official opening was spoken due to no human answer. Survey Order Integrity Score is 0% because no survey questions were asked. Skip Logic Accuracy is 0% as no logical branching occurred. Verbatim Survey Compliance is 0% due to no survey conducted. Mandatory Phrase Detection is No because no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7189],"average":7189,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+15066513761","direction":"outbound"},"event_timestamp":1773857246490}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 33468
CALL ID: call_e046d5cac5db53aace591bc0dd0
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 14:07:36
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_30f92275d56880ba9bd9144a35c","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Yanmin","last_name":"Tang","full_name":"Yanmin Tang","contact_id":"29455","email":"tang_mary2009@hotmail.com","orgname":"Cakes Technology","member_type":"AST","bloc_notes_ac":"Sept 8 2025 vm\r\nPX / 22 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T14:06:45-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_30f92275d56880ba9bd9144a35c","X-RetellAI-SipTraceId":"call_30f92275d56880ba9bd9144a35c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773857246587,"end_timestamp":1773857248742,"duration_ms":2155,"transcript":"User: Your call has been forwarded. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.7559999700000001,"end":1.076},{"word":"call ","start":1.076,"end":1.316},{"word":"has ","start":1.316,"end":1.556},{"word":"been ","start":1.556,"end":1.716},{"word":"forwarded. ","start":1.716,"end":1.956}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded. ","words":[{"word":"Your ","start":0.7559999700000001,"end":1.076},{"word":"call ","start":1.076,"end":1.316},{"word":"has ","start":1.316,"end":1.556},{"word":"been ","start":1.556,"end":1.716},{"word":"forwarded. ","start":1.716,"end":1.956}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c1e7cdcb68ecfd7820397246f237932773a53ee26a6a66ba286d7f19dedd5ad1/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c1e7cdcb68ecfd7820397246f237932773a53ee26a6a66ba286d7f19dedd5ad1/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c1e7cdcb68ecfd7820397246f237932773a53ee26a6a66ba286d7f19dedd5ad1/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":669,"p90":669,"p95":669,"p99":669,"min":669,"max":669,"num":1,"values":[669]},"tts":{"p50":635,"p90":635,"p95":635,"p99":635,"min":635,"max":635,"num":1,"values":[635]},"knowledge_base":{"p50":80,"p90":80,"p95":80,"p99":80,"min":80,"max":80,"num":1,"values":[80]},"asr":{"p50":25,"p90":37,"p95":38.5,"p99":39.699999999999996,"min":20,"max":40,"num":4,"values":[20,30,20,40]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.4000000000000001},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.1041667,"combined_cost":3.3125},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail immediately after being forwarded.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no conversation.","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, no official opening or closing.","Official Opening Gate Accuracy":"0% . No official opening as call was not answered by human.","Survey Order Integrity Score":"0% . No survey questions asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked or answered.","Mandatory Phrase Detection":"No . Required phrases not detected as call was not answered.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call was not answered and no conversation took place. Official Opening Gate Accuracy is 0% as no official opening was spoken. Survey Order Integrity Score is 0% due to no survey questions asked. Skip Logic Accuracy is 0% because no logical branching occurred. Verbatim Survey Compliance is 0% as no survey was conducted. Mandatory Phrase Detection is No because no required phrases were spoken. IVR_detector is No because the call reached voicemail, not an automated system.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7179],"average":7179,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14166622788","direction":"outbound"},"event_timestamp":1773857257378}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29455
CALL ID: call_30f92275d56880ba9bd9144a35c
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 14:07:38
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_68451db8990c688b346eb4d745a","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Maggie","last_name":"Meulen","full_name":"Maggie Meulen","contact_id":"29819","email":"accounting@lastfrontierheli.com","orgname":"Last Frontier Heliskiing","member_type":"AST","bloc_notes_ac":"Mar 20 2025 survey completed and said would probably be renewing. Alternate email \r\n      maggie@lastfrontierheli.com\n2026 Mar 03 call initiated but no conversation beyond initial greeting\n2026 Mar 05 call connected to Monica then Maggie; membership lapsed discussion started\n2026 Mar 09 call answered by Monica, asked for Maggie, put on hold, call ended without completion\n2026 Mar 13 call reached Monica but not Maggie, call ended early\n2026 Mar 16 call reached Monica at Last Frontier Helicopene but ended quickly without further conversation","number_of_passed_courses":"0","extension":"","province":"BC","toronto_current_time":"2026-03-18T14:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_68451db8990c688b346eb4d745a","X-RetellAI-SipTraceId":"call_68451db8990c688b346eb4d745a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773857235975,"end_timestamp":1773857253045,"duration_ms":17070,"transcript":"User: Good morning. Last Frontier Heavy Skin. This is Monica. \nAgent: Good morning, Monica. May I please speak with Maggie?\n","transcript_object":[{"role":"user","content":"Good morning. Last Frontier Heavy Skin. This is Monica. ","words":[{"word":"Good ","start":0.267,"end":0.5870000000000001},{"word":"morning. ","start":0.5870000000000001,"end":0.907},{"word":"Last ","start":0.907,"end":1.067},{"word":"Frontier ","start":1.067,"end":1.387},{"word":"Heavy ","start":1.387,"end":1.6269999},{"word":"Skin. ","start":1.6269999,"end":1.8669999},{"word":"This ","start":1.8669999,"end":2.027},{"word":"is ","start":2.027,"end":2.107},{"word":"Monica. ","start":2.107,"end":2.347}]},{"role":"agent","content":"Good morning, Monica. May I please speak with Maggie?","words":[{"word":"Good ","start":3.833708251953125,"end":4.1235634765625},{"word":"morning, ","start":4.1235634765625,"end":4.41341845703125},{"word":"Monica.","start":4.41341845703125,"end":4.7032734375},{"word":" May ","start":4.925041748046875,"end":5.214896728515625},{"word":"I ","start":5.214896728515625,"end":5.504751708984375},{"word":"please ","start":5.504751708984375,"end":5.79460693359375},{"word":"speak ","start":5.79460693359375,"end":6.0844619140625},{"word":"with ","start":6.0844619140625,"end":6.374317138671875},{"word":"Maggie?","start":6.248978271484375,"end":6.538833251953125}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"user","content":"Good morning. Last Frontier Heavy Skin. This is Monica. ","words":[{"word":"Good ","start":0.267,"end":0.5870000000000001},{"word":"morning. ","start":0.5870000000000001,"end":0.907},{"word":"Last ","start":0.907,"end":1.067},{"word":"Frontier ","start":1.067,"end":1.387},{"word":"Heavy ","start":1.387,"end":1.6269999},{"word":"Skin. ","start":1.6269999,"end":1.8669999},{"word":"This ","start":1.8669999,"end":2.027},{"word":"is ","start":2.027,"end":2.107},{"word":"Monica. ","start":2.107,"end":2.347}]},{"role":"agent","content":"Good morning, Monica. May I please speak with Maggie?","words":[{"word":"Good ","start":3.833708251953125,"end":4.1235634765625},{"word":"morning, ","start":4.1235634765625,"end":4.41341845703125},{"word":"Monica.","start":4.41341845703125,"end":4.7032734375},{"word":" May ","start":4.925041748046875,"end":5.214896728515625},{"word":"I ","start":5.214896728515625,"end":5.504751708984375},{"word":"please ","start":5.504751708984375,"end":5.79460693359375},{"word":"speak ","start":5.79460693359375,"end":6.0844619140625},{"word":"with ","start":6.0844619140625,"end":6.374317138671875},{"word":"Maggie?","start":6.248978271484375,"end":6.538833251953125}],"metadata":{"response_id":2}}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/5c6613de7a3483b31dd24635ab1765e51e75028a1b7112c7a2ab13f4692fd761/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/5c6613de7a3483b31dd24635ab1765e51e75028a1b7112c7a2ab13f4692fd761/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5c6613de7a3483b31dd24635ab1765e51e75028a1b7112c7a2ab13f4692fd761/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5c6613de7a3483b31dd24635ab1765e51e75028a1b7112c7a2ab13f4692fd761/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":583,"p90":620.6,"p95":625.3,"p99":629.06,"min":541,"max":630,"num":3,"values":[630,583,541]},"e2e":{"p50":1365,"p90":1365,"p95":1365,"p99":1365,"min":1365,"max":1365,"num":1,"values":[1365]},"tts":{"p50":707,"p90":806.1999999999999,"p95":818.6,"p99":828.52,"min":651,"max":831,"num":3,"values":[707,831,651]},"knowledge_base":{"p50":79,"p90":111,"p95":114,"p99":116.39999999999999,"min":52,"max":117,"num":4,"values":[52,97,61,117]},"asr":{"p50":20,"p90":25,"p95":27.5,"p99":29.5,"min":10,"max":30,"num":6,"values":[20,30,20,20,10,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.65},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.45},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":2.025},{"product":"llm_token_surcharge","cost":2.1},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.15}],"total_duration_seconds":18,"total_duration_unit_price":0.3541667,"combined_cost":6.375},"call_analysis":{"call_summary":"The agent called Monica at Last Frontier Heavy Skin and asked to speak with Maggie, but the call ended shortly after without further conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"15","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call started with agent asking for Maggie, call ended quickly","Other-member-benefit":"","call_summary_title":"Call ended after initial greeting","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"70%. Official opening was not delivered (-20%), no survey questions asked (-25%), valid outcome assigned (+5%), no approved closing (+0%).","Official Opening Gate Accuracy":"100%. Official opening was spoken after identity confirmation and no gatekeeper interference.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations.","Skip Logic Accuracy":"100%. No branching logic was applicable due to no survey questions or email sent.","Verbatim Survey Compliance":"100%. No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No. The call did not include mandatory phrases such as approved closing or statistical purpose phrase.","Debug Analytical Variables":"The call was very short and ended after the agent asked to speak with Maggie. The official opening was not delivered, resulting in a 20% deduction. No survey questions were asked, causing a 25% deduction. A valid outcome was assigned (+5%), but no approved closing was spoken. The official opening was correctly placed after identity confirmation, so 100% accuracy there. No survey questions means no order violations or skip logic issues, so those scores are 100%. Mandatory phrases were not present, so compliance is No.","IVR_detector":"No","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7176,7166,7175,7208],"average":7181.25,"num_requests":4},"tool_calls":[],"from_number":"+14375242727","to_number":"+12505587980","direction":"outbound"},"event_timestamp":1773857259049}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29819
CALL ID: call_68451db8990c688b346eb4d745a
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 14:08:05
----------------------------------------
RAW:
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If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Stacy?\nUser: Thanks, Ellen. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—am I still connected?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. \n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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May I please speak with Stacy?","words":[{"word":"Of ","start":7.077708251953125,"end":7.3675634765625},{"word":"course.","start":7.3675634765625,"end":7.65741845703125},{"word":" My ","start":8.195708251953125,"end":8.4855634765625},{"word":"name ","start":8.4855634765625,"end":8.77541845703125},{"word":"is ","start":8.77541845703125,"end":9.0652734375},{"word":"Ellen, ","start":9.0652734375,"end":9.355128662109376},{"word":"and ","start":9.355128662109376,"end":9.644983642578126},{"word":"I’m ","start":9.644983642578126,"end":9.9348388671875},{"word":"calling ","start":9.9348388671875,"end":10.22469384765625},{"word":"on ","start":10.22469384765625,"end":10.514548828125},{"word":"behalf ","start":10.514548828125,"end":10.804404052734375},{"word":"of ","start":10.804404052734375,"end":11.094259033203125},{"word":"the ","start":11.094259033203125,"end":11.384114013671875},{"word":"National ","start":11.384114013671875,"end":11.67396923828125},{"word":"Payroll ","start":11.67396923828125,"end":11.96382421875},{"word":"Institute, ","start":11.690728271484375,"end":11.980583251953124},{"word":"NPI.","start":11.690728271484375,"end":11.980583251953124},{"word":" May ","start":11.980583251953124,"end":12.2704384765625},{"word":"I ","start":12.2704384765625,"end":12.56029345703125},{"word":"please ","start":12.56029345703125,"end":12.8501484375},{"word":"speak ","start":12.8501484375,"end":13.140003662109375},{"word":"with ","start":13.140003662109375,"end":13.429858642578125},{"word":"Stacy?","start":13.429858642578125,"end":13.7197138671875}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks, Ellen. Please stay on the line. ","words":[{"word":"Thanks, ","start":20.151999999999997,"end":20.631999999999998},{"word":"Ellen. ","start":20.631999999999998,"end":20.791999999999998},{"word":"Please ","start":21.142,"end":21.462},{"word":"stay ","start":21.462,"end":21.701999999999998},{"word":"on ","start":21.701999999999998,"end":21.862},{"word":"the ","start":21.862,"end":22.022},{"word":"line. ","start":22.022,"end":22.182001999999997}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":24.042,"end":24.33185498046875},{"word":"you.","start":24.33185498046875,"end":24.621710205078124},{"word":" I’ll ","start":25.012708251953125,"end":25.3025634765625},{"word":"hold.","start":25.3025634765625,"end":25.59241845703125}],"metadata":{"response_id":3}},{"role":"agent","content":"Just checking in—am I still connected?","words":[{"word":"Just ","start":37.88770825195313,"end":38.1775634765625},{"word":"checking ","start":38.1775634765625,"end":38.46741845703125},{"word":"in—am ","start":38.46741845703125,"end":38.7572734375},{"word":"I ","start":38.7572734375,"end":39.04712866210937},{"word":"still ","start":39.04712866210937,"end":39.336983642578126},{"word":"connected?","start":39.336983642578126,"end":39.6268388671875}],"metadata":{"response_id":4}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. 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I’ll hold.","words":[{"word":"Thank ","start":24.042,"end":24.33185498046875},{"word":"you.","start":24.33185498046875,"end":24.621710205078124},{"word":" I’ll ","start":25.012708251953125,"end":25.3025634765625},{"word":"hold.","start":25.3025634765625,"end":25.59241845703125}],"metadata":{"response_id":3}},{"role":"agent","content":"Just checking in—am I still connected?","words":[{"word":"Just ","start":37.88770825195313,"end":38.1775634765625},{"word":"checking ","start":38.1775634765625,"end":38.46741845703125},{"word":"in—am ","start":38.46741845703125,"end":38.7572734375},{"word":"I ","start":38.7572734375,"end":39.04712866210937},{"word":"still ","start":39.04712866210937,"end":39.336983642578126},{"word":"connected?","start":39.336983642578126,"end":39.6268388671875}],"metadata":{"response_id":4}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. 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The agent left a message and did not complete the survey or renewal process.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact with Stacy","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as it ended in voicemail without any survey or renewal discussion.","Official Opening Gate Accuracy":"100% . The official opening was spoken only after confirming the contact was not a gatekeeper, but the call ended before speaking with the contact.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching errors as no survey or renewal steps were taken due to voicemail.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No . The agent did not use mandatory phrases such as \"for statistical purposes\" or approved closing sentences due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended in voicemail without completing any survey or renewal steps. Official Opening Gate Accuracy is 100% as the agent confirmed the contact was not a gatekeeper before speaking. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching was needed. Verbatim Survey Compliance is 100% by default as no survey was conducted. Mandatory Phrase Detection is No because the agent did not use required phrases due to the call ending in voicemail.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7160,7830,7948,7948,7981],"average":7773.4,"num_requests":5},"tool_calls":[],"from_number":"+14375242727","to_number":"+19028181721","direction":"outbound"},"event_timestamp":1773857286163}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 33903
CALL ID: call_0bd6e45213195c3e7d257ef05a8
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 14:08:06
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_2a61a970d589f94daae132c205f","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Ester","last_name":"Josse","full_name":"Ester Josse","contact_id":"30031","email":"esterj@blackcomb.tech","orgname":"Blackcomb Glass Ltd.","member_type":"AST","bloc_notes_ac":"Apr 15 2025 in a meeting\r\nJuly 8 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 03 reached voicemail, no human contact\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, contact not available\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 voicemail reached, no human contact\n2026 Mar 09 reached voicemail, no conversation\n2026 Mar 11 contact answered by Alyssa, Ester unavailable, no message taken\n2026 Mar 13 call reached Alyssa, Ester not available\n2026 Mar 16 callback scheduled for Ester at 2:00 PM\n2026 Mar 16 call reached voicemail, no live contact made","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-03-18T14:06:45-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2a61a970d589f94daae132c205f","X-RetellAI-SipTraceId":"call_2a61a970d589f94daae132c205f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773857230490,"end_timestamp":1773857279606,"duration_ms":49116,"transcript":"User: Thank you for calling Blackcomb Glass and Facade Technology. If you know your party's extension, please dial it now. Press one to dial by employee name. Press two for accounting inquiries. For all other inquiries including new sales, please press zero. \nUser: Elisa Linzell. \nUser: Is not available to take your call. \n","transcript_object":[{"role":"user","content":"Thank you for calling Blackcomb Glass and Facade Technology. If you know your party's extension, please dial it now. Press one to dial by employee name. Press two for accounting inquiries. For all other inquiries including new sales, please press zero. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 30031
CALL ID: call_2a61a970d589f94daae132c205f
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 14:17:24
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1c10521805b864f5422fa753ba7","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Morag","last_name":"Duncan","full_name":"Morag Duncan","contact_id":"33468","email":"mduncan@atlantic.caa.ca","orgname":"CAA Atlantic Limited","member_type":"AST","bloc_notes_ac":"Apr 17 2025 vm  May 8 2025 vm\r\nAug 12 2025 vm  Aug 12 2025 vm\r\nLN Oct 31 2025 vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 04 voicemail reached, no human answer\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached gatekeeper, no contact with Morag\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no human answer\n2026 Mar 16 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation","number_of_passed_courses":"0","extension":"","province":"NB","toronto_current_time":"2026-03-18T14:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1c10521805b864f5422fa753ba7","X-RetellAI-SipTraceId":"call_1c10521805b864f5422fa753ba7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773857835278,"end_timestamp":1773857838473,"duration_ms":3195,"transcript":"User: Hi. \nAgent: Hello, \nUser: You've reached Morag at CAA. \n","transcript_object":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.1400000000000001,"end":1.4599999000000001}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.461708251953125,"end":1.7515634765625}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Morag at CAA. ","words":[{"word":"You've ","start":1.4599999000000001,"end":1.7},{"word":"reached ","start":1.7,"end":1.8599999},{"word":"Morag ","start":1.8599999,"end":2.1799998},{"word":"at ","start":2.1799998,"end":2.34},{"word":"CAA. ","start":2.34,"end":2.8999999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.1400000000000001,"end":1.4599999000000001}]},{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.461708251953125,"end":1.7515634765625}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Morag at CAA. ","words":[{"word":"You've ","start":1.4599999000000001,"end":1.7},{"word":"reached ","start":1.7,"end":1.8599999},{"word":"Morag ","start":1.8599999,"end":2.1799998},{"word":"at ","start":2.1799998,"end":2.34},{"word":"CAA. ","start":2.34,"end":2.8999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/beff6e289d1e89c50f499680c65b55456cb279ad7bab01bc72045e8d526ffee4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/beff6e289d1e89c50f499680c65b55456cb279ad7bab01bc72045e8d526ffee4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/beff6e289d1e89c50f499680c65b55456cb279ad7bab01bc72045e8d526ffee4/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":596,"p90":596,"p95":596,"p99":596,"min":596,"max":596,"num":1,"values":[596]},"tts":{"p50":792,"p90":792,"p95":792,"p99":792,"min":792,"max":792,"num":1,"values":[792]},"knowledge_base":{"p50":117,"p90":117,"p95":117,"p99":117,"min":117,"max":117,"num":1,"values":[117]},"asr":{"p50":25,"p90":30,"p95":30,"p99":30,"min":0,"max":30,"num":6,"values":[30,30,0,20,20,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Morag at CAA but went to voicemail after a brief greeting exchange.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no conversation","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered and no conversation took place, so no valid finish state was reached.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as the call was not answered by the intended contact.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected as call was not answered.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, resulting in no official opening, no survey questions asked, no logical branching, and no phrase detection. Therefore, all quality metrics are scored at 0% and the call is unsuccessful.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7189],"average":7189,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+15066513761","direction":"outbound"},"event_timestamp":1773857845383}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 33468
CALL ID: call_1c10521805b864f5422fa753ba7
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 14:17:37
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_80935a7ce5a7fbed5d4af114bdf","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Ester","last_name":"Josse","full_name":"Ester Josse","contact_id":"30031","email":"esterj@blackcomb.tech","orgname":"Blackcomb Glass Ltd.","member_type":"AST","bloc_notes_ac":"Apr 15 2025 in a meeting\r\nJuly 8 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 03 reached voicemail, no human contact\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, contact not available\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 voicemail reached, no human contact\n2026 Mar 09 reached voicemail, no conversation\n2026 Mar 11 contact answered by Alyssa, Ester unavailable, no message taken\n2026 Mar 13 call reached Alyssa, Ester not available\n2026 Mar 16 callback scheduled for Ester at 2:00 PM\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 18 voicemail reached, no human contact","number_of_passed_courses":"4","extension":"","province":"BC","toronto_current_time":"2026-03-18T14:06:45-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_80935a7ce5a7fbed5d4af114bdf","X-RetellAI-SipTraceId":"call_80935a7ce5a7fbed5d4af114bdf","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773857852227,"end_timestamp":1773857854331,"duration_ms":2104,"transcript":"User: Forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Forwarded to voice mail. ","words":[{"word":"Forwarded ","start":0.983,"end":1.4629999},{"word":"to ","start":1.4629999,"end":1.6229999},{"word":"voice ","start":1.6229999,"end":1.783},{"word":"mail. ","start":1.783,"end":1.9429999999999998}]}],"transcript_with_tool_calls":[{"role":"user","content":"Forwarded to voice mail. ","words":[{"word":"Forwarded ","start":0.983,"end":1.4629999},{"word":"to ","start":1.4629999,"end":1.6229999},{"word":"voice ","start":1.6229999,"end":1.783},{"word":"mail. ","start":1.783,"end":1.9429999999999998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9a7280e5f43f95c4c176f020682b6e6673e2bcadf581261744e30e748a9980b1/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9a7280e5f43f95c4c176f020682b6e6673e2bcadf581261744e30e748a9980b1/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9a7280e5f43f95c4c176f020682b6e6673e2bcadf581261744e30e748a9980b1/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":936,"p90":936,"p95":936,"p99":936,"min":936,"max":936,"num":1,"values":[936]},"tts":{"p50":769,"p90":769,"p95":769,"p99":769,"min":769,"max":769,"num":1,"values":[769]},"knowledge_base":{"p50":103,"p90":103,"p95":103,"p99":103,"min":103,"max":103,"num":1,"values":[103]},"asr":{"p50":10,"p90":18,"p95":19,"p99":19.8,"min":10,"max":20,"num":3,"values":[10,10,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.4000000000000001},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.1041667,"combined_cost":3.3125},"call_analysis":{"call_summary":"The call was made to the contact but was forwarded to voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, no official opening or closing.","Official Opening Gate Accuracy":"0% . No official opening as call was not answered by human.","Survey Order Integrity Score":"0% . No survey questions asked due to no contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked, so no compliance.","Mandatory Phrase Detection":"0% . No phrases detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, resulting in no conversation, no survey questions asked, no official opening or closing, and no phrases detected. Therefore, all quality and compliance metrics are 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7165],"average":7165,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16049664054","direction":"outbound"},"event_timestamp":1773857858587}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 30031
CALL ID: call_80935a7ce5a7fbed5d4af114bdf
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 14:17:38
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_53162827b1ea8f1dc3c53b7c09d","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Stacy","last_name":"Adair","full_name":"Stacy Adair","contact_id":"33903","email":"adairsmom@hotmail.com","orgname":"Scouts Canada","member_type":"AST","bloc_notes_ac":"June 4 2025 vm\r\nSept 10 2025 vm\n2026 Feb 26 voicemail reached, no contact with Stacy Adair\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact with Stacy\n2026 Mar 06 call reached voicemail, no human interaction\n2026 Mar 09 voicemail reached, no contact with Stacy\n2026 Mar 09 call initiated but no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact with Stacy","number_of_passed_courses":"3","extension":"","province":"NS","toronto_current_time":"2026-03-18T14:06:45-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_53162827b1ea8f1dc3c53b7c09d","X-RetellAI-SipTraceId":"call_53162827b1ea8f1dc3c53b7c09d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773857847967,"end_timestamp":1773857852961,"duration_ms":4994,"transcript":"User: Your \nAgent: Hello, may \nUser: call has been forwarded to an automatic voice message system. \n","transcript_object":[{"role":"user","content":"Your ","words":[{"word":"Your ","start":1.309,"end":1.7089999999999999}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.169708251953125,"end":1.4595634765625},{"word":"may ","start":1.4595634765625,"end":1.74941845703125}],"metadata":{"response_id":0}},{"role":"user","content":"call has been forwarded to an automatic voice message system. ","words":[{"word":"call ","start":1.7089999999999999,"end":1.9489999999999998},{"word":"has ","start":1.9489999999999998,"end":2.269},{"word":"been ","start":2.269,"end":2.4289999},{"word":"forwarded ","start":2.4289999,"end":2.749},{"word":"to ","start":2.749,"end":2.989},{"word":"an ","start":2.989,"end":3.149},{"word":"automatic ","start":3.149,"end":3.549},{"word":"voice ","start":3.549,"end":3.8689999999999998},{"word":"message ","start":3.8689999999999998,"end":4.189},{"word":"system. ","start":4.189,"end":4.509}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your ","words":[{"word":"Your ","start":1.309,"end":1.7089999999999999}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.169708251953125,"end":1.4595634765625},{"word":"may ","start":1.4595634765625,"end":1.74941845703125}],"metadata":{"response_id":0}},{"role":"user","content":"call has been forwarded to an automatic voice message system. ","words":[{"word":"call ","start":1.7089999999999999,"end":1.9489999999999998},{"word":"has ","start":1.9489999999999998,"end":2.269},{"word":"been ","start":2.269,"end":2.4289999},{"word":"forwarded ","start":2.4289999,"end":2.749},{"word":"to ","start":2.749,"end":2.989},{"word":"an ","start":2.989,"end":3.149},{"word":"automatic ","start":3.149,"end":3.549},{"word":"voice ","start":3.549,"end":3.8689999999999998},{"word":"message ","start":3.8689999999999998,"end":4.189},{"word":"system. ","start":4.189,"end":4.509}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9688811c00b89b9cfd89d7c9ab41a807cfe2c6d1e264db5c1333cd1a6ec08251/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9688811c00b89b9cfd89d7c9ab41a807cfe2c6d1e264db5c1333cd1a6ec08251/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9688811c00b89b9cfd89d7c9ab41a807cfe2c6d1e264db5c1333cd1a6ec08251/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":404,"p90":404,"p95":404,"p99":404,"min":404,"max":404,"num":1,"values":[404]},"tts":{"p50":698,"p90":698,"p95":698,"p99":698,"min":698,"max":698,"num":1,"values":[698]},"knowledge_base":{"p50":128,"p90":128,"p95":128,"p99":128,"min":128,"max":128,"num":1,"values":[128]},"asr":{"p50":20,"p90":30,"p95":30,"p99":30,"min":20,"max":30,"num":11,"values":[20,20,20,20,20,20,20,30,30,20,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.125},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6775,"combined_cost":3.3875},"call_analysis":{"call_summary":"The call was not answered by a human and went directly to voicemail. No conversation or actions were completed during the call.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no official opening or questions asked, no valid outcome or closing.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0% . Required phrases were not detected due to no human answer.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, resulting in no official opening, no survey questions asked, no logical branching, and no closing phrases. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7160],"average":7160,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19024627067","direction":"outbound"},"event_timestamp":1773857859134}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 33903
CALL ID: call_53162827b1ea8f1dc3c53b7c09d
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-04-16T12:49:53-05:00","email":"adairsmom@hotmail.com","phone":"9028181721","firstName":"Stacy","lastName":"Adair","orgid":"17834","orgname":"Scouts Canada","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f254b809a06d9f611373a98cdd928a18","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-26T13:24:09-06:00","udate":"2026-03-18T13:17:40-05:00","edate":"2026-02-26T13:24:09-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-16 12:49:53","updated_utc_timestamp":"2026-03-18 13:17:40","created_timestamp":"2025-04-16 12:49:53","updated_timestamp":"2026-03-18 13:17:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/33903\/automationEntryCounts"},"id":"33903","organization":"17834"}],"fieldValue":{"contact":"33903","field":"33","value":"June 4 2025 vm\r\nSept 10 2025 vm\n2026 Feb 26 voicemail reached, no contact with Stacy Adair\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact with Stacy\n2026 Mar 06 call reached voicemail, no human interaction\n2026 Mar 09 voicemail reached, no contact with Stacy\n2026 Mar 09 call initiated but no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact with Stacy\n2026 Mar 18 call reached voicemail, no contact made","cdate":"2025-06-04T09:41:01-05:00","udate":"2026-03-18T13:17:40-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/506898\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/506898\/field"},"owner":"33903","id":"506898"}}
FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 14:33:47
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a0bccdf6f17fbde5e30b06e203a","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Mitsy","last_name":"Scott-Hamilton","full_name":"Mitsy Scott-Hamilton","contact_id":"28906","email":"aaamitsy@everesthhc.com","orgname":"Everest Home Health Care","member_type":"AST","bloc_notes_ac":"test 2025-11-10 11:31\r\nNov 10 2025 completed with renewal \r\nNote: we have both emails for her and we tried to send her an email to both emails, but she didn't receive anything at both emails. She even checked spam folder in both emails. \r\nShe would like to renew her membership \r\nshe would also like to know if there any payment method accepted other than cheques\n2026 Feb 27 contact requested callback on Monday to renew membership - NPI# 28906\n2026 Mar 02 call reached automated system at Everest Home Health Care, no human reached\n2026 Mar 06 contact reached at Everest Home Health Care, asked about payment, declined survey continuation.\n2026 Mar 09 callback scheduled for March 12 at 9:00 AM\n2026 Mar 11 call connected to Everest Home Health Care, asked for Mitsy, call ended shortly after\n2026 Mar 12 callback scheduled for next week Wednesday at 2 PM","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-12T09:31:48-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a0bccdf6f17fbde5e30b06e203a","X-RetellAI-SipTraceId":"call_a0bccdf6f17fbde5e30b06e203a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773858727665,"end_timestamp":1773858821783,"duration_ms":94118,"transcript":"User: You for calling Everest Home Health Care. If you know your three digit extension, please dial it now, or press zero to skip this message. Please hold to speak with our staffing team. If you are calling to cancel a shift, do not leave a message. Please stay on the line to be connected. \nUser: Good afternoon. This is Charlene. How may I help? \nAgent: Hello Charlene.\nUser: Hello? \nAgent:  May I please speak \nUser: Yeah. \nAgent: Thank \nUser: Hello? \nAgent: you. Am I speaking with Mitsy?\nUser: May I know who's calling? \nAgent: Of course. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I speak with Mitsy, please?\nUser: Okay. Just a moment. Just a moment, please. \nAgent: Thank you very much. I’ll hold.\nAgent: Just checking in—am I still connected?\nUser: Hi, Shirley. \nAgent: Hello, am I speaking with Mitsy?\nUser: Yes. We do. \nAgent: Thank you.Hello Mitsy. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We noticed that your Associate membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\n","transcript_object":[{"role":"user","content":"You for calling Everest Home Health Care. If you know your three digit extension, please dial it now, or press zero to skip this message. Please hold to speak with our staffing team. If you are calling to cancel a shift, do not leave a message. Please stay on the line to be connected. ","words":[{"word":"You ","start":0.185,"end":0.34500000000000003},{"word":"for ","start":0.34500000000000003,"end":0.5850000000000001},{"word":"calling ","start":0.5850000000000001,"end":0.82499995},{"word":"Everest ","start":0.82499995,"end":1.385},{"word":"Home ","start":1.385,"end":1.6249999},{"word":"Health ","start":1.6249999,"end":1.8649999},{"word":"Care. 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","words":[{"word":"May ","start":40.735003,"end":40.975},{"word":"I ","start":40.975,"end":41.055003},{"word":"know ","start":41.055003,"end":41.215002},{"word":"who's ","start":41.215002,"end":41.455},{"word":"calling? ","start":41.455,"end":41.615}]},{"role":"agent","content":"Of course. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I speak with Mitsy, please?","words":[{"word":"Of ","start":43.62270825195313,"end":43.9125634765625},{"word":"course.","start":43.9125634765625,"end":44.20241845703125},{"word":" My ","start":44.716,"end":45.00585498046875},{"word":"name ","start":45.00585498046875,"end":45.29571020507812},{"word":"is ","start":45.29571020507812,"end":45.585565185546876},{"word":"Ellen, ","start":45.585565185546876,"end":45.87542041015625},{"word":"and ","start":45.87542041015625,"end":46.165275390625},{"word":"I’m ","start":46.165275390625,"end":46.45513037109375},{"word":"calling ","start":46.45513037109375,"end":46.74498559570313},{"word":"on ","start":46.74498559570313,"end":47.034840576171874},{"word":"behalf ","start":47.034840576171874,"end":47.32469555664063},{"word":"of ","start":47.32469555664063,"end":47.61455078125},{"word":"the ","start":47.61455078125,"end":47.90440576171875},{"word":"National ","start":47.90440576171875,"end":48.194260986328125},{"word":"Payroll ","start":48.194260986328125,"end":48.48411596679688},{"word":"Institute, ","start":48.43160327148438,"end":48.72145825195312},{"word":"NPI.","start":48.43160327148438,"end":48.72145825195312},{"word":" May ","start":48.72145825195312,"end":49.0113134765625},{"word":"I ","start":49.0113134765625,"end":49.30116845703125},{"word":"speak ","start":49.30116845703125,"end":49.5910234375},{"word":"with ","start":49.5910234375,"end":49.880878662109374},{"word":"Mitsy, ","start":49.880878662109374,"end":50.17073364257813},{"word":"please?","start":49.95252001953125,"end":50.242375}],"metadata":{"response_id":6}},{"role":"user","content":"Okay. Just a moment. Just a moment, please. ","words":[{"word":"Okay. ","start":49.865,"end":50.265},{"word":"Just ","start":50.265,"end":50.504999999999995},{"word":"a ","start":50.504999999999995,"end":50.665},{"word":"moment. ","start":50.665,"end":51.145002999999996},{"word":"Just ","start":51.145002999999996,"end":51.465002},{"word":"a ","start":51.465002,"end":51.545},{"word":"moment, ","start":51.545,"end":51.945001999999995},{"word":"please. ","start":51.945001999999995,"end":52.025}]},{"role":"agent","content":"Thank you very much. I’ll hold.","words":[{"word":"Thank ","start":54.97070825195313,"end":55.2605634765625},{"word":"you ","start":55.2605634765625,"end":55.55041845703125},{"word":"very ","start":55.55041845703125,"end":55.8402734375},{"word":"much.","start":55.6793115234375,"end":55.969166748046874},{"word":" I’ll ","start":55.969166748046874,"end":56.25902172851563},{"word":"hold.","start":56.25902172851563,"end":56.54887670898437}],"metadata":{"response_id":7}},{"role":"agent","content":"Just checking in—am I still connected?","words":[{"word":"Just ","start":68.56670825195313,"end":68.8565634765625},{"word":"checking ","start":68.8565634765625,"end":69.14641845703125},{"word":"in—am ","start":69.14641845703125,"end":69.4362734375},{"word":"I ","start":69.4362734375,"end":69.72612866210937},{"word":"still ","start":69.72612866210937,"end":70.01598364257812},{"word":"connected?","start":70.01598364257812,"end":70.3058388671875}],"metadata":{"response_id":8}},{"role":"user","content":"Hi, Shirley. ","words":[{"word":"Hi, ","start":72.605,"end":73.004996},{"word":"Shirley. ","start":73.004996,"end":73.245}]},{"role":"agent","content":"Hello, am I speaking with Mitsy?","words":[{"word":"Hello, ","start":74.876,"end":75.16585498046875},{"word":"am ","start":75.16585498046875,"end":75.45571020507812},{"word":"I ","start":75.45571020507812,"end":75.74556518554688},{"word":"speaking ","start":75.74556518554688,"end":76.03542041015625},{"word":"with ","start":76.03542041015625,"end":76.325275390625},{"word":"Mitsy?","start":76.22314501953124,"end":76.513}],"metadata":{"response_id":9}},{"role":"user","content":"Yes. We do. ","words":[{"word":"Yes. ","start":77.95500000000001,"end":78.355},{"word":"We ","start":78.355,"end":78.515005},{"word":"do. ","start":78.515005,"end":78.67500000000001}]},{"role":"agent","content":"Thank you.Hello Mitsy. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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If you know your three digit extension, please dial it now, or press zero to skip this message. Please hold to speak with our staffing team. If you are calling to cancel a shift, do not leave a message. Please stay on the line to be connected. ","words":[{"word":"You ","start":0.185,"end":0.34500000000000003},{"word":"for ","start":0.34500000000000003,"end":0.5850000000000001},{"word":"calling ","start":0.5850000000000001,"end":0.82499995},{"word":"Everest ","start":0.82499995,"end":1.385},{"word":"Home ","start":1.385,"end":1.6249999},{"word":"Health ","start":1.6249999,"end":1.8649999},{"word":"Care. 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Am I speaking with Mitsy?","words":[{"word":"you.","start":36.2335634765625,"end":36.52341845703125},{"word":" Am ","start":36.892708251953124,"end":37.1825634765625},{"word":"I ","start":37.1825634765625,"end":37.47241845703125},{"word":"speaking ","start":37.47241845703125,"end":37.7622734375},{"word":"with ","start":37.7622734375,"end":38.052128662109375},{"word":"Mitsy?","start":37.8103115234375,"end":38.100166748046874}],"metadata":{"response_id":5}},{"role":"user","content":"May I know who's calling? ","words":[{"word":"May ","start":40.735003,"end":40.975},{"word":"I ","start":40.975,"end":41.055003},{"word":"know ","start":41.055003,"end":41.215002},{"word":"who's ","start":41.215002,"end":41.455},{"word":"calling? ","start":41.455,"end":41.615}]},{"role":"agent","content":"Of course. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I speak with Mitsy, please?","words":[{"word":"Of ","start":43.62270825195313,"end":43.9125634765625},{"word":"course.","start":43.9125634765625,"end":44.20241845703125},{"word":" My ","start":44.716,"end":45.00585498046875},{"word":"name ","start":45.00585498046875,"end":45.29571020507812},{"word":"is ","start":45.29571020507812,"end":45.585565185546876},{"word":"Ellen, ","start":45.585565185546876,"end":45.87542041015625},{"word":"and ","start":45.87542041015625,"end":46.165275390625},{"word":"I’m ","start":46.165275390625,"end":46.45513037109375},{"word":"calling ","start":46.45513037109375,"end":46.74498559570313},{"word":"on ","start":46.74498559570313,"end":47.034840576171874},{"word":"behalf ","start":47.034840576171874,"end":47.32469555664063},{"word":"of ","start":47.32469555664063,"end":47.61455078125},{"word":"the ","start":47.61455078125,"end":47.90440576171875},{"word":"National ","start":47.90440576171875,"end":48.194260986328125},{"word":"Payroll ","start":48.194260986328125,"end":48.48411596679688},{"word":"Institute, ","start":48.43160327148438,"end":48.72145825195312},{"word":"NPI.","start":48.43160327148438,"end":48.72145825195312},{"word":" May ","start":48.72145825195312,"end":49.0113134765625},{"word":"I ","start":49.0113134765625,"end":49.30116845703125},{"word":"speak ","start":49.30116845703125,"end":49.5910234375},{"word":"with ","start":49.5910234375,"end":49.880878662109374},{"word":"Mitsy, ","start":49.880878662109374,"end":50.17073364257813},{"word":"please?","start":49.95252001953125,"end":50.242375}],"metadata":{"response_id":6}},{"role":"user","content":"Okay. Just a moment. Just a moment, please. ","words":[{"word":"Okay. ","start":49.865,"end":50.265},{"word":"Just ","start":50.265,"end":50.504999999999995},{"word":"a ","start":50.504999999999995,"end":50.665},{"word":"moment. ","start":50.665,"end":51.145002999999996},{"word":"Just ","start":51.145002999999996,"end":51.465002},{"word":"a ","start":51.465002,"end":51.545},{"word":"moment, ","start":51.545,"end":51.945001999999995},{"word":"please. ","start":51.945001999999995,"end":52.025}]},{"role":"agent","content":"Thank you very much. I’ll hold.","words":[{"word":"Thank ","start":54.97070825195313,"end":55.2605634765625},{"word":"you ","start":55.2605634765625,"end":55.55041845703125},{"word":"very ","start":55.55041845703125,"end":55.8402734375},{"word":"much.","start":55.6793115234375,"end":55.969166748046874},{"word":" I’ll ","start":55.969166748046874,"end":56.25902172851563},{"word":"hold.","start":56.25902172851563,"end":56.54887670898437}],"metadata":{"response_id":7}},{"role":"agent","content":"Just checking in—am I still connected?","words":[{"word":"Just ","start":68.56670825195313,"end":68.8565634765625},{"word":"checking ","start":68.8565634765625,"end":69.14641845703125},{"word":"in—am ","start":69.14641845703125,"end":69.4362734375},{"word":"I ","start":69.4362734375,"end":69.72612866210937},{"word":"still ","start":69.72612866210937,"end":70.01598364257812},{"word":"connected?","start":70.01598364257812,"end":70.3058388671875}],"metadata":{"response_id":8}},{"role":"user","content":"Hi, Shirley. ","words":[{"word":"Hi, ","start":72.605,"end":73.004996},{"word":"Shirley. ","start":73.004996,"end":73.245}]},{"role":"agent","content":"Hello, am I speaking with Mitsy?","words":[{"word":"Hello, ","start":74.876,"end":75.16585498046875},{"word":"am ","start":75.16585498046875,"end":75.45571020507812},{"word":"I ","start":75.45571020507812,"end":75.74556518554688},{"word":"speaking ","start":75.74556518554688,"end":76.03542041015625},{"word":"with ","start":76.03542041015625,"end":76.325275390625},{"word":"Mitsy?","start":76.22314501953124,"end":76.513}],"metadata":{"response_id":9}},{"role":"user","content":"Yes. We do. ","words":[{"word":"Yes. ","start":77.95500000000001,"end":78.355},{"word":"We ","start":78.355,"end":78.515005},{"word":"do. ","start":78.515005,"end":78.67500000000001}]},{"role":"agent","content":"Thank you.Hello Mitsy. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We noticed that your Associate membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Thank ","start":79.85570825195313,"end":80.1455634765625},{"word":"you.","start":80.1455634765625,"end":80.43541845703125},{"word":"Hello ","start":80.98470825195312,"end":81.2745634765625},{"word":"Mitsy.","start":81.2745634765625,"end":81.56441845703125},{"word":" My ","start":81.85545825195312,"end":82.1453134765625},{"word":"name ","start":82.1453134765625,"end":82.43516845703125},{"word":"is ","start":82.43516845703125,"end":82.7250234375},{"word":"Ellen, ","start":82.7250234375,"end":83.01487866210938},{"word":"and ","start":83.01487866210938,"end":83.30473364257813},{"word":"I’m ","start":83.30473364257813,"end":83.5945888671875},{"word":"calling ","start":83.5945888671875,"end":83.88444384765624},{"word":"on ","start":83.88444384765624,"end":84.174298828125},{"word":"behalf 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agent reached a human named Mitsy and introduced themselves as calling from the National Payroll Institute regarding a lapsed Associate membership. 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No survey questions were asked yet, so no order to evaluate.","Skip Logic Accuracy":"100%. No branching errors as the call was just starting.","Verbatim Survey Compliance":"0%. No survey questions were asked yet.","Mandatory Phrase Detection":"No. The call did not reach the point where mandatory phrases would be expected.","Debug Analytical Variables":"Call Flow Completion Rate is low (30%) because the call ended shortly after the official opening introduction without completing survey questions or closing. Official Opening Gate Accuracy is 100% because the agent confirmed the contact's identity before the official opening. Survey Order Integrity Score and Verbatim Survey Compliance are 0% as no survey questions were asked. Skip Logic Accuracy is 100% since no branching occurred. Mandatory Phrase Detection is No because the call did not progress to include required phrases.","IVR_detector":"No","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7202,7815,8086,7314,7332,7332,8064,7406,7436,7437,7457],"average":7534.636363636364,"num_requests":11},"tool_calls":[{"tool_call_id":"7369cd40d3f41835","name":"press_digit","type":"press_digit","start_time_sec":18.142,"latency_ms":0,"success":true}],"from_number":"+14375242727","to_number":"+19052704426","direction":"outbound"},"event_timestamp":1773858828757}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 28906
CALL ID: call_a0bccdf6f17fbde5e30b06e203a
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:03-06:00","email":"aaamitsy@everesthhc.com","phone":"9052704426","firstName":"Mitsy","lastName":"Scott-Hamilton","orgid":"23503","orgname":"Everest Home Health Care","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f25746b5415d1634912dc630c189f50e","socialdata_lastcheck":null,"email_local":"","email_domain":"everesthhc.com","sentcnt":"17","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-17T10:02:22-05:00","udate":"2026-03-18T13:33:49-05:00","edate":"2026-03-17T10:01:51-05:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:03","updated_utc_timestamp":"2026-03-18 13:33:49","created_timestamp":"2025-02-12 09:32:03","updated_timestamp":"2026-03-18 13:33:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/automationEntryCounts"},"id":"28906","organization":"23503"}],"fieldValue":{"contact":"28906","field":"33","value":"test 2025-11-10 11:31\r\nNov 10 2025 completed with renewal \r\nNote: we have both emails for her and we tried to send her an email to both emails, but she didn't receive anything at both emails. She even checked spam folder in both emails. \r\nShe would like to renew her membership \r\nshe would also like to know if there any payment method accepted other than cheques\n2026 Feb 27 contact requested callback on Monday to renew membership - NPI# 28906\n2026 Mar 02 call reached automated system at Everest Home Health Care, no human reached\n2026 Mar 06 contact reached at Everest Home Health Care, asked about payment, declined survey continuation.\n2026 Mar 09 callback scheduled for March 12 at 9:00 AM\n2026 Mar 11 call connected to Everest Home Health Care, asked for Mitsy, call ended shortly after\n2026 Mar 12 callback scheduled for next week Wednesday at 2 PM\n2026 Mar 18 agent reached Mitsy and introduced NPI membership lapse inquiry","cdate":"2025-05-15T08:47:14-05:00","udate":"2026-03-18T13:33:49-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/482438\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/482438\/field"},"owner":"28906","id":"482438"}}
FIELD 52 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:03-06:00","email":"aaamitsy@everesthhc.com","phone":"9052704426","firstName":"Mitsy","lastName":"Scott-Hamilton","orgid":"23503","orgname":"Everest Home Health Care","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f25746b5415d1634912dc630c189f50e","socialdata_lastcheck":null,"email_local":"","email_domain":"everesthhc.com","sentcnt":"17","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-17T10:02:22-05:00","udate":"2026-03-18T13:33:49-05:00","edate":"2026-03-17T10:01:51-05:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:03","updated_utc_timestamp":"2026-03-18 13:33:49","created_timestamp":"2025-02-12 09:32:03","updated_timestamp":"2026-03-18 13:33:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/automationEntryCounts"},"id":"28906","organization":"23503"}],"fieldValue":{"contact":"28906","field":"52","value":"No","cdate":"2026-02-27T09:40:05-06:00","udate":"2026-03-18T13:33:50-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012687\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012687\/field"},"owner":"28906","id":"1012687"}}
FIELD 77 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:03-06:00","email":"aaamitsy@everesthhc.com","phone":"9052704426","firstName":"Mitsy","lastName":"Scott-Hamilton","orgid":"23503","orgname":"Everest Home Health Care","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"f25746b5415d1634912dc630c189f50e","socialdata_lastcheck":null,"email_local":"","email_domain":"everesthhc.com","sentcnt":"17","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-03-17T10:02:22-05:00","udate":"2026-03-18T13:33:50-05:00","edate":"2026-03-17T10:01:51-05:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:03","updated_utc_timestamp":"2026-03-18 13:33:50","created_timestamp":"2025-02-12 09:32:03","updated_timestamp":"2026-03-18 13:33:50","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28906\/automationEntryCounts"},"id":"28906","organization":"23503"}],"fieldValue":{"contact":"28906","field":"77","value":"15","cdate":"2025-05-08T15:38:21-05:00","udate":"2026-03-18T13:33:50-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/476499\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/476499\/field"},"owner":"28906","id":"476499"}}
FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:07:16
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_bdff826a0cda642418747c03ded","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Enmanuel","last_name":"Suarez","full_name":"Enmanuel Suarez","contact_id":"29400","email":"enmanuel.suarez@footlocker.com","orgname":"Foot Locker, Inc.","member_type":"AST","bloc_notes_ac":"Dec  5 2025 completed with renewal\n2026 Mar 10 reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 voicemail reached, no contact made\n2026 Mar 16 call went to voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"PA","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bdff826a0cda642418747c03ded","X-RetellAI-SipTraceId":"call_bdff826a0cda642418747c03ded","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773860829060,"end_timestamp":1773860832289,"duration_ms":3229,"transcript":"User: The person you are trying to reach is currently unavailable. \n","transcript_object":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.179,"end":0.499},{"word":"person ","start":0.499,"end":0.81899995},{"word":"you ","start":0.81899995,"end":1.059},{"word":"are ","start":1.059,"end":1.2189998999999998},{"word":"trying ","start":1.2189998999999998,"end":1.4589999},{"word":"to ","start":1.4589999,"end":1.6189999},{"word":"reach ","start":1.6189999,"end":1.8589999},{"word":"is ","start":1.8589999,"end":2.099},{"word":"currently ","start":2.099,"end":2.499},{"word":"unavailable. ","start":2.499,"end":2.979}]}],"transcript_with_tool_calls":[{"role":"user","content":"The person you are trying to reach is currently unavailable. ","words":[{"word":"The ","start":0.179,"end":0.499},{"word":"person ","start":0.499,"end":0.81899995},{"word":"you ","start":0.81899995,"end":1.059},{"word":"are ","start":1.059,"end":1.2189998999999998},{"word":"trying ","start":1.2189998999999998,"end":1.4589999},{"word":"to ","start":1.4589999,"end":1.6189999},{"word":"reach ","start":1.6189999,"end":1.8589999},{"word":"is ","start":1.8589999,"end":2.099},{"word":"currently ","start":2.099,"end":2.499},{"word":"unavailable. ","start":2.499,"end":2.979}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4bfd426c46fb3e9ffbed1c78c694825fe6b6f99658f8f2977be29f53e7e7cd53/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4bfd426c46fb3e9ffbed1c78c694825fe6b6f99658f8f2977be29f53e7e7cd53/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4bfd426c46fb3e9ffbed1c78c694825fe6b6f99658f8f2977be29f53e7e7cd53/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":769,"p90":769,"p95":769,"p99":769,"min":769,"max":769,"num":1,"values":[769]},"tts":{"p50":593,"p90":593,"p95":593,"p99":593,"min":593,"max":593,"num":1,"values":[593]},"knowledge_base":{"p50":119,"p90":119,"p95":119,"p99":119,"min":119,"max":119,"num":1,"values":[119]},"asr":{"p50":50,"p90":73.99999999999999,"p95":82,"p99":88.4,"min":20,"max":90,"num":9,"values":[70,70,40,90,20,20,50,50,50]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was made to the contact but went to voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, no official opening or closing.","Official Opening Gate Accuracy":"0% . No official opening as call was not answered by human.","Survey Order Integrity Score":"0% . No survey questions asked due to no contact.","Skip Logic Accuracy":"0% . No logical branching possible without contact or survey.","Verbatim Survey Compliance":"0% . No survey conducted, no phrases matched.","Mandatory Phrase Detection":"No . No phrases detected as call was not answered.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call was not answered and no conversation took place. Official Opening Gate Accuracy is 0% as no official opening was spoken without human contact. Survey Order Integrity Score is 0% due to no survey questions asked. Skip Logic Accuracy is 0% as no branching occurred. Verbatim Survey Compliance is 0% because no survey was conducted. Mandatory Phrase Detection is No due to absence of required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7201],"average":7201,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17179725658","direction":"outbound"},"event_timestamp":1773860837176}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29400
CALL ID: call_bdff826a0cda642418747c03ded
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:07:19
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_267f99bc68ed9db45a6bde8db66","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Liying","last_name":"Dong","full_name":"Liying Dong","contact_id":"29458","email":"amydong2008@gmail.com","orgname":"TLC Pharmaceutical Standards Ltd.","member_type":"AST","bloc_notes_ac":"Dec 5 2025 completed without renewal ( she might not renew because she is not getting the support she is looking for)\n2026 Mar 10 call reached voicemail, no contact made\n2026-03-10 Dial no answer, phone: +14166375126\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-12 Dial no answer, phone: +14166375126\n2026 Mar 16 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14166375126","number_of_passed_courses":"3","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_267f99bc68ed9db45a6bde8db66","X-RetellAI-SipTraceId":"call_267f99bc68ed9db45a6bde8db66","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773860832017,"end_timestamp":1773860834836,"duration_ms":2819,"transcript":"User: Hi. You have reached TLC \n","transcript_object":[{"role":"user","content":"Hi. You have reached TLC ","words":[{"word":"Hi. ","start":0.898,"end":1.3780000000000001},{"word":"You ","start":1.3780000000000001,"end":1.538},{"word":"have ","start":1.538,"end":1.698},{"word":"reached ","start":1.698,"end":1.938},{"word":"TLC ","start":1.938,"end":2.258}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. You have reached TLC ","words":[{"word":"Hi. ","start":0.898,"end":1.3780000000000001},{"word":"You ","start":1.3780000000000001,"end":1.538},{"word":"have ","start":1.538,"end":1.698},{"word":"reached ","start":1.698,"end":1.938},{"word":"TLC ","start":1.938,"end":2.258}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4de7a661f92acade278cfbea118e2e789fa4f454abf847174c27e1d1fa9dff90/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4de7a661f92acade278cfbea118e2e789fa4f454abf847174c27e1d1fa9dff90/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4de7a661f92acade278cfbea118e2e789fa4f454abf847174c27e1d1fa9dff90/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":758,"p90":758,"p95":758,"p99":758,"min":758,"max":758,"num":1,"values":[758]},"tts":{"p50":749,"p90":749,"p95":749,"p99":749,"min":749,"max":749,"num":1,"values":[749]},"knowledge_base":{"p50":55,"p90":55,"p95":55,"p99":55,"min":55,"max":55,"num":1,"values":[55]},"asr":{"p50":60,"p90":60,"p95":60,"p99":60,"min":20,"max":60,"num":5,"values":[60,20,60,60,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.4000000000000001},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.1041667,"combined_cost":3.3125},"call_analysis":{"call_summary":"The call was not answered by the intended contact and went to voicemail immediately.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, no official opening or closing.","Official Opening Gate Accuracy":"0% . No official opening as call was not answered by the contact.","Survey Order Integrity Score":"0% . No survey questions asked due to no contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked or phrases detected.","Mandatory Phrase Detection":"0% . No mandatory phrases detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. No contact was made, resulting in zero scores for all quality metrics.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7195],"average":7195,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19058983645","direction":"outbound"},"event_timestamp":1773860840531}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29458
CALL ID: call_267f99bc68ed9db45a6bde8db66
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:07:34
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_95b6df055d6146bb8380039e87c","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Tania","last_name":"Baptiste","full_name":"Tania Baptiste","contact_id":"29338","email":"taniab@stoney-nation.com","orgname":"Stoney Tribal Administration","member_type":"AST","bloc_notes_ac":"29 April 2025 Wrong  number\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 contact informed Tania no longer with Stoney Travel Association, no new contact info available\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"AB","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_95b6df055d6146bb8380039e87c","X-RetellAI-SipTraceId":"call_95b6df055d6146bb8380039e87c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773860845282,"end_timestamp":1773860848486,"duration_ms":3204,"transcript":"User: Thank you for calling the confidential white name of Carly Myers. \n","transcript_object":[{"role":"user","content":"Thank you for calling the confidential white name of Carly Myers. ","words":[{"word":"Thank ","start":0.657,"end":0.897},{"word":"you ","start":0.897,"end":1.057},{"word":"for ","start":1.057,"end":1.2169998999999998},{"word":"calling ","start":1.2169998999999998,"end":1.4569999},{"word":"the ","start":1.4569999,"end":1.6169999},{"word":"confidential ","start":1.6169999,"end":2.017},{"word":"white ","start":2.017,"end":2.257},{"word":"name ","start":2.257,"end":2.4169999},{"word":"of ","start":2.4169999,"end":2.577},{"word":"Carly ","start":2.577,"end":2.8169999999999997},{"word":"Myers. ","start":2.8169999999999997,"end":3.057}]}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling the confidential white name of Carly Myers. ","words":[{"word":"Thank ","start":0.657,"end":0.897},{"word":"you ","start":0.897,"end":1.057},{"word":"for ","start":1.057,"end":1.2169998999999998},{"word":"calling ","start":1.2169998999999998,"end":1.4569999},{"word":"the ","start":1.4569999,"end":1.6169999},{"word":"confidential ","start":1.6169999,"end":2.017},{"word":"white ","start":2.017,"end":2.257},{"word":"name ","start":2.257,"end":2.4169999},{"word":"of ","start":2.4169999,"end":2.577},{"word":"Carly ","start":2.577,"end":2.8169999999999997},{"word":"Myers. ","start":2.8169999999999997,"end":3.057}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/16da41a4f856ff09780125bfe1312ceda81b538189ea8e31ea390263c35a2153/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/16da41a4f856ff09780125bfe1312ceda81b538189ea8e31ea390263c35a2153/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/16da41a4f856ff09780125bfe1312ceda81b538189ea8e31ea390263c35a2153/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":722,"p90":722,"p95":722,"p99":722,"min":722,"max":722,"num":1,"values":[722]},"tts":{"p50":755,"p90":755,"p95":755,"p99":755,"min":755,"max":755,"num":1,"values":[755]},"knowledge_base":{"p50":114,"p90":114,"p95":114,"p99":114,"min":114,"max":114,"num":1,"values":[114]},"asr":{"p50":20,"p90":23,"p95":26.499999999999993,"p99":29.299999999999997,"min":10,"max":30,"num":8,"values":[10,10,20,30,20,20,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Carly Myers but went to voicemail immediately without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered and no conversation took place, so no flow completion.","Official Opening Gate Accuracy":"0% . Official opening was not spoken to a human contact, only voicemail was reached.","Survey Order Integrity Score":"0% . No survey questions were asked due to no contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . No phrases could be detected as call was not answered.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, and phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7192],"average":7192,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14038812645","direction":"outbound"},"event_timestamp":1773860855226}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29338
CALL ID: call_95b6df055d6146bb8380039e87c
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:07:36
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_4df1060d13e227a9e7db69feaa8","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Charlene","last_name":"Burnett","full_name":"Charlene Burnett","contact_id":"30075","email":"payroll@fraserdirect.ca","orgname":"Fraser Direct Logistics","member_type":"AST","bloc_notes_ac":"April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"235","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4df1060d13e227a9e7db69feaa8","X-RetellAI-SipTraceId":"call_4df1060d13e227a9e7db69feaa8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773860834796,"end_timestamp":1773860851386,"duration_ms":16590,"transcript":"User: You have reached the voice mail of Charlene Burnett at extension two three five in the payroll department. \n","transcript_object":[{"role":"user","content":"You have reached the voice mail of Charlene Burnett at extension two three five in the payroll department. ","words":[{"word":"You ","start":12.029999,"end":12.43},{"word":"have ","start":12.43,"end":12.59},{"word":"reached ","start":12.59,"end":12.829998999999999},{"word":"the ","start":12.829998999999999,"end":12.909999},{"word":"voice ","start":12.909999,"end":13.149999},{"word":"mail ","start":13.149999,"end":13.309999},{"word":"of ","start":13.309999,"end":13.469999999999999},{"word":"Charlene ","start":13.469999999999999,"end":13.869999},{"word":"Burnett ","start":13.869999,"end":14.19},{"word":"at ","start":14.19,"end":14.35},{"word":"extension ","start":14.35,"end":14.67},{"word":"two ","start":14.67,"end":14.989999},{"word":"three ","start":14.989999,"end":15.229999},{"word":"five ","start":15.229999,"end":15.469999999999999},{"word":"in ","start":15.469999999999999,"end":15.629999999999999},{"word":"the ","start":15.629999999999999,"end":15.7899995},{"word":"payroll ","start":15.7899995,"end":16.029998},{"word":"department. ","start":16.029998,"end":16.349999999999998}]}],"transcript_with_tool_calls":[{"role":"tool_call_invocation","tool_call_id":"9aefdff4d7da0e19","name":"press_digit","arguments":"{\"digit_to_press\":\"235\"}","time_sec":0.897,"type":"press_digit"},{"role":"tool_call_result","tool_call_id":"9aefdff4d7da0e19","successful":true,"content":"{\"status\":\"digit pressed\"}","time_sec":0.897},{"role":"user","content":"You have reached the voice mail of Charlene Burnett at extension two three five in the payroll department. ","words":[{"word":"You ","start":12.029999,"end":12.43},{"word":"have ","start":12.43,"end":12.59},{"word":"reached ","start":12.59,"end":12.829998999999999},{"word":"the ","start":12.829998999999999,"end":12.909999},{"word":"voice ","start":12.909999,"end":13.149999},{"word":"mail ","start":13.149999,"end":13.309999},{"word":"of ","start":13.309999,"end":13.469999999999999},{"word":"Charlene ","start":13.469999999999999,"end":13.869999},{"word":"Burnett ","start":13.869999,"end":14.19},{"word":"at ","start":14.19,"end":14.35},{"word":"extension ","start":14.35,"end":14.67},{"word":"two ","start":14.67,"end":14.989999},{"word":"three ","start":14.989999,"end":15.229999},{"word":"five ","start":15.229999,"end":15.469999999999999},{"word":"in ","start":15.469999999999999,"end":15.629999999999999},{"word":"the ","start":15.629999999999999,"end":15.7899995},{"word":"payroll ","start":15.7899995,"end":16.029998},{"word":"department. ","start":16.029998,"end":16.349999999999998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/008983c382849a5062e1d1faccc6b8a8dc37bac9bad4e5079312e454ebe816ca/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/008983c382849a5062e1d1faccc6b8a8dc37bac9bad4e5079312e454ebe816ca/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/008983c382849a5062e1d1faccc6b8a8dc37bac9bad4e5079312e454ebe816ca/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":91,"p90":91,"p95":91,"p99":91,"min":91,"max":91,"num":1,"values":[91]},"asr":{"p50":40,"p90":66.99987999999976,"p95":745.500175,"p99":1749.100435,"min":10.000400000000809,"max":2000.000500000002,"num":14,"values":[40,70,10.000400000000809,50,2000.000500000002,29.999499999999898,59.99959999999919,29.999400000000605,30.00000000000182,29.999499999999898,39.99910000000091,40,40.00040000000263,49.998999999999796]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.5583333},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.425},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.9125},{"product":"llm_token_surcharge","cost":2},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.1416667}],"total_duration_seconds":17,"total_duration_unit_price":0.3551471,"combined_cost":6.0375},"call_analysis":{"call_summary":"The call was made to Charlene Burnett but reached her voicemail in the payroll department. No conversation took place as the voicemail was reached immediately.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 reached voicemail of Charlene Burnett at extension 235","Other-member-benefit":"","call_summary_title":"Voicemail reached - no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call ended at voicemail without any interaction or survey questions asked, no official opening or closing.","Official Opening Gate Accuracy":"0% . No official opening was spoken as call was not answered by a human and went directly to voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to voicemail.","Skip Logic Accuracy":"100% . Correct logical branching as call ended immediately upon reaching voicemail, no further action possible.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not spoken due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without any interaction. Official Opening Gate Accuracy is 0% as no opening was delivered. Survey Order Integrity Score is 0% since no survey questions were asked. Skip Logic Accuracy is 100% because the call ended appropriately upon voicemail detection. Verbatim Survey Compliance is 0% due to no survey conducted. Mandatory Phrase Detection is No as no required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7180],"average":7180,"num_requests":1},"tool_calls":[{"tool_call_id":"9aefdff4d7da0e19","name":"press_digit","type":"press_digit","start_time_sec":0.897,"latency_ms":0,"success":true}],"from_number":"+14375242727","to_number":"+19058774411","direction":"outbound"},"event_timestamp":1773860857014}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 30075
CALL ID: call_4df1060d13e227a9e7db69feaa8
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:07:38
----------------------------------------
RAW:
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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 16815
CALL ID: call_9e8043409c62d2c289f30171ad1
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:07:39
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_066dcc39c1686df7d7cb8cd0158","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Betty","last_name":"Tran","full_name":"Betty Tran","contact_id":"29671","email":"bet.mail@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"20 March 2025 VM\r\n24 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 VM\r\n28 April 2025 VM\r\n29 April 2025 VM\r\n30 April 2025 VM\r\n05 May 2025 VM\r\n06 May 2025 VM\r\n05 June 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no message left\n2026 Mar 09 contact not Betty, callback requested\n2026 Mar 11 voicemail reached, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_066dcc39c1686df7d7cb8cd0158","X-RetellAI-SipTraceId":"call_066dcc39c1686df7d7cb8cd0158","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773860847249,"end_timestamp":1773860853612,"duration_ms":6363,"transcript":"User: You \nAgent: Hello, may I \nUser: have reached mailbox number six four seven seven eight five. \n","transcript_object":[{"role":"user","content":"You ","words":[{"word":"You ","start":1.3820000000000001,"end":1.782}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.109708251953125,"end":1.3995634765625},{"word":"may ","start":1.3995634765625,"end":1.68941845703125},{"word":"I ","start":1.68941845703125,"end":1.9792734375}],"metadata":{"response_id":0}},{"role":"user","content":"have reached mailbox number six four seven seven eight five. ","words":[{"word":"have ","start":1.782,"end":2.022},{"word":"reached ","start":2.022,"end":2.3419999999999996},{"word":"mailbox ","start":2.3419999999999996,"end":2.9019999},{"word":"number ","start":2.9019999,"end":3.2219998},{"word":"six ","start":3.2219998,"end":3.622},{"word":"four ","start":3.792,"end":4.352},{"word":"seven ","start":4.352,"end":4.832},{"word":"seven ","start":4.832,"end":5.232},{"word":"eight ","start":5.232,"end":5.712000000000001},{"word":"five. ","start":5.712000000000001,"end":6.032}]}],"transcript_with_tool_calls":[{"role":"user","content":"You ","words":[{"word":"You ","start":1.3820000000000001,"end":1.782}]},{"role":"agent","content":"Hello, may I ","words":[{"word":"Hello, ","start":1.109708251953125,"end":1.3995634765625},{"word":"may ","start":1.3995634765625,"end":1.68941845703125},{"word":"I ","start":1.68941845703125,"end":1.9792734375}],"metadata":{"response_id":0}},{"role":"user","content":"have reached mailbox number six four seven seven eight five. ","words":[{"word":"have ","start":1.782,"end":2.022},{"word":"reached ","start":2.022,"end":2.3419999999999996},{"word":"mailbox ","start":2.3419999999999996,"end":2.9019999},{"word":"number ","start":2.9019999,"end":3.2219998},{"word":"six ","start":3.2219998,"end":3.622},{"word":"four ","start":3.792,"end":4.352},{"word":"seven ","start":4.352,"end":4.832},{"word":"seven ","start":4.832,"end":5.232},{"word":"eight ","start":5.232,"end":5.712000000000001},{"word":"five. ","start":5.712000000000001,"end":6.032}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ae5eeddca6a379f1268a3a6213426fdf8810b4911a60a071d3012dc834451223/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ae5eeddca6a379f1268a3a6213426fdf8810b4911a60a071d3012dc834451223/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ae5eeddca6a379f1268a3a6213426fdf8810b4911a60a071d3012dc834451223/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":557,"p90":557,"p95":557,"p99":557,"min":557,"max":557,"num":1,"values":[557]},"tts":{"p50":424,"p90":424,"p95":424,"p99":424,"min":424,"max":424,"num":1,"values":[424]},"knowledge_base":{"p50":111,"p90":111,"p95":111,"p99":111,"min":111,"max":111,"num":1,"values":[111]},"asr":{"p50":30,"p90":50,"p95":50,"p99":50,"min":10,"max":50,"num":11,"values":[10,10,10,30,20,50,30,30,50,20,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.6416667},{"product":"short_call_surcharge","cost":0.5},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.175},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.7875},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0583333}],"total_duration_seconds":7,"total_duration_unit_price":0.4803571,"combined_cost":3.3625},"call_analysis":{"call_summary":"The call was made to the contact but went directly to voicemail without any conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Official opening not delivered, no questions asked, no valid outcome, no approved closing.","Official Opening Gate Accuracy":"100% . No opening spoken to gatekeeper or before identity confirmation, as no human answered.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching errors as no interaction occurred.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . Required phrases not present due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call went to voicemail with no conversation or official opening. Official Opening Gate Accuracy is 100% as no opening was spoken before identity confirmation or to a gatekeeper. Survey Order Integrity Score is 100% since no questions were asked, so no order violations. Skip Logic Accuracy is 100% as no branching occurred. Verbatim Survey Compliance is 100% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases were not present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7137],"average":7137,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16477856700","direction":"outbound"},"event_timestamp":1773860860858}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29671
CALL ID: call_066dcc39c1686df7d7cb8cd0158
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:38-06:00","email":"bet.mail@gmail.com","phone":"6477856700","firstName":"Betty","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"df1ce036b6eb5f3f0fe13c18cb13f2b7","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"4","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T14:07:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:38","updated_utc_timestamp":"2026-03-18 14:07:41","created_timestamp":"2025-02-12 09:32:38","updated_timestamp":"2026-03-18 14:07:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/automationEntryCounts"},"id":"29671","organization":null}],"fieldValue":{"contact":"29671","field":"338","value":"Yes","cdate":"2026-03-03T14:05:27-06:00","udate":"2026-03-18T14:07:42-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014943\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014943\/field"},"owner":"29671","id":"1014943"}}
FIELD 339 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:38-06:00","email":"bet.mail@gmail.com","phone":"6477856700","firstName":"Betty","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"df1ce036b6eb5f3f0fe13c18cb13f2b7","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"4","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T14:07:41-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:38","updated_utc_timestamp":"2026-03-18 14:07:41","created_timestamp":"2025-02-12 09:32:38","updated_timestamp":"2026-03-18 14:07:41","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/automationEntryCounts"},"id":"29671","organization":null}],"fieldValue":{"contact":"29671","field":"339","value":"Yes","cdate":"2026-03-03T14:05:27-06:00","udate":"2026-03-18T14:07:42-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014944\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014944\/field"},"owner":"29671","id":"1014944"}}
FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:07:46
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b494f3d526cad2906a95008105e","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Howard","last_name":"Furness","full_name":"Howard Furness","contact_id":"29928","email":"howard.furness@yahoo.ca","orgname":"","member_type":"AST","bloc_notes_ac":"Dec 8 2025 vm  Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no human interaction\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 12 call reached voicemail, no conversation with contact\n2026 Mar 12 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b494f3d526cad2906a95008105e","X-RetellAI-SipTraceId":"call_b494f3d526cad2906a95008105e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773860855494,"end_timestamp":1773860861384,"duration_ms":5890,"transcript":"Agent: Hello, may I please speak with Howard?\nUser: Hello. Thanks for calling. We're not here to take your call. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Howard?","words":[{"word":"Hello, ","start":1.365708251953125,"end":1.6555634765625},{"word":"may ","start":1.6555634765625,"end":1.94541845703125},{"word":"I ","start":1.94541845703125,"end":2.2352734375},{"word":"please ","start":2.2352734375,"end":2.525128662109375},{"word":"speak ","start":2.525128662109375,"end":2.814983642578125},{"word":"with ","start":2.814983642578125,"end":3.1048388671875},{"word":"Howard?","start":2.96827001953125,"end":3.258125}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Thanks for calling. We're not here to take your call. ","words":[{"word":"Hello. ","start":3.483,"end":3.883},{"word":"Thanks ","start":3.883,"end":4.122999999999999},{"word":"for ","start":4.122999999999999,"end":4.2829999999999995},{"word":"calling. 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","start":5.483,"end":5.643}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Howard?","words":[{"word":"Hello, ","start":1.365708251953125,"end":1.6555634765625},{"word":"may ","start":1.6555634765625,"end":1.94541845703125},{"word":"I ","start":1.94541845703125,"end":2.2352734375},{"word":"please ","start":2.2352734375,"end":2.525128662109375},{"word":"speak ","start":2.525128662109375,"end":2.814983642578125},{"word":"with ","start":2.814983642578125,"end":3.1048388671875},{"word":"Howard?","start":2.96827001953125,"end":3.258125}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Thanks for calling. We're not here to take your call. ","words":[{"word":"Hello. ","start":3.483,"end":3.883},{"word":"Thanks ","start":3.883,"end":4.122999999999999},{"word":"for ","start":4.122999999999999,"end":4.2829999999999995},{"word":"calling. ","start":4.2829999999999995,"end":4.523},{"word":"We're ","start":4.523,"end":4.683},{"word":"not ","start":4.683,"end":4.8429997},{"word":"here ","start":4.8429997,"end":5.003},{"word":"to ","start":5.003,"end":5.162999999999999},{"word":"take ","start":5.162999999999999,"end":5.3229999999999995},{"word":"your ","start":5.3229999999999995,"end":5.483},{"word":"call. ","start":5.483,"end":5.643}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4781769ab31198f34348e4686fd2424bfeda1eb9a5a41f12f382fcd045f4299f/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4781769ab31198f34348e4686fd2424bfeda1eb9a5a41f12f382fcd045f4299f/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4781769ab31198f34348e4686fd2424bfeda1eb9a5a41f12f382fcd045f4299f/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":632,"p90":632,"p95":632,"p99":632,"min":632,"max":632,"num":1,"values":[632]},"tts":{"p50":613,"p90":613,"p95":613,"p99":613,"min":613,"max":613,"num":1,"values":[613]},"knowledge_base":{"p50":81.5,"p90":104.3,"p95":107.15,"p99":109.43,"min":53,"max":110,"num":2,"values":[53,110]},"asr":{"p50":30,"p90":34.00012000000043,"p95":37.00021000000005,"p99":39.40028199999976,"min":20,"max":40.0002999999997,"num":7,"values":[30,20,20,30,30,30.00000000000091,40.0002999999997]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.8},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.15},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5708333,"combined_cost":3.425},"call_analysis":{"call_summary":"The call was made to Howard but was not answered by a human; instead, a voicemail or automated message was reached indicating they were not available to take the call.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no human interaction","Other-member-benefit":"","call_summary_title":"Voicemail reached, no human answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered by a human, no conversation or survey conducted, no official opening or closing spoken.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as no human was reached and no identity confirmation occurred.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . Required phrases were not detected as no conversation took place.","Debug Analytical Variables":"The call was not answered by a human, resulting in no official opening, no survey questions asked, and no closing. Therefore, the call flow completion rate is 0%. Official opening gate accuracy is 0% because the opening was never spoken after identity confirmation. Survey order integrity is 0% as no questions were asked. Skip logic accuracy is 0% due to no branching. Verbatim survey compliance is 0% as no survey was conducted. Mandatory phrase detection is 0% because no phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7164],"average":7164,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16473443309","direction":"outbound"},"event_timestamp":1773860867845}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29928
CALL ID: call_b494f3d526cad2906a95008105e
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:07:57
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_bdc79c295b05b8e2302a2eb777d","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Jennifer","last_name":"Bauldic","full_name":"Jennifer Bauldic","contact_id":"14951","email":"jennifer@jetstreamadmin.com","orgname":"Jetstream Administration Inc.","member_type":"AST","bloc_notes_ac":"19 March 2025 VM\r\n20 March 2025 VM\r\n24 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 Completed - she won't renew - she's not doing doing payroll\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"MB","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bdc79c295b05b8e2302a2eb777d","X-RetellAI-SipTraceId":"call_bdc79c295b05b8e2302a2eb777d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773860865845,"end_timestamp":1773860873135,"duration_ms":7290,"transcript":"Agent: Hello, may I please \nUser: Hello, and thank you for calling Jetstream Administration Inc. 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Therefore, all quality metrics related to call flow, survey order, skip logic, and phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7183],"average":7183,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16473512157","direction":"outbound"},"event_timestamp":1773860877972}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 14951
CALL ID: call_bdc79c295b05b8e2302a2eb777d
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:07:57
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_9a3c2efee3ab28160ad40a00873","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Sadia","last_name":"Mohamed","full_name":"Sadia Mohamed","contact_id":"29983","email":"smohame4@yahoo.ca","orgname":"","member_type":"AST","bloc_notes_ac":"DEc 8 2025 vm  Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9a3c2efee3ab28160ad40a00873","X-RetellAI-SipTraceId":"call_9a3c2efee3ab28160ad40a00873","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773860860860,"end_timestamp":1773860867060,"duration_ms":6200,"transcript":"Agent: Hello, may I please speak with Sadia?\nUser: You have reached the voice mailbox of \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Sadia?","words":[{"word":"Hello, ","start":1.225708251953125,"end":1.5155634765625},{"word":"may ","start":1.5155634765625,"end":1.80541845703125},{"word":"I ","start":1.80541845703125,"end":2.0952734375},{"word":"please ","start":2.0952734375,"end":2.385128662109375},{"word":"speak ","start":2.385128662109375,"end":2.674983642578125},{"word":"with ","start":2.674983642578125,"end":2.9648388671875},{"word":"Sadia?","start":2.9648388671875,"end":3.25469384765625}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached the voice mailbox of ","words":[{"word":"You ","start":3.4599998,"end":3.6999998},{"word":"have ","start":3.6999998,"end":3.86},{"word":"reached ","start":3.86,"end":4.18},{"word":"the ","start":4.18,"end":4.3399997},{"word":"voice ","start":4.3399997,"end":4.579999999999999},{"word":"mailbox ","start":4.579999999999999,"end":4.9799999999999995},{"word":"of ","start":4.9799999999999995,"end":5.22}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Sadia?","words":[{"word":"Hello, ","start":1.225708251953125,"end":1.5155634765625},{"word":"may ","start":1.5155634765625,"end":1.80541845703125},{"word":"I ","start":1.80541845703125,"end":2.0952734375},{"word":"please ","start":2.0952734375,"end":2.385128662109375},{"word":"speak ","start":2.385128662109375,"end":2.674983642578125},{"word":"with ","start":2.674983642578125,"end":2.9648388671875},{"word":"Sadia?","start":2.9648388671875,"end":3.25469384765625}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached the voice mailbox of ","words":[{"word":"You ","start":3.4599998,"end":3.6999998},{"word":"have ","start":3.6999998,"end":3.86},{"word":"reached ","start":3.86,"end":4.18},{"word":"the ","start":4.18,"end":4.3399997},{"word":"voice ","start":4.3399997,"end":4.579999999999999},{"word":"mailbox ","start":4.579999999999999,"end":4.9799999999999995},{"word":"of ","start":4.9799999999999995,"end":5.22}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b2183c9c4c4829396ed461ed4f72d33d85fd65a8156e9e37909fbdeded2e8ea9/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b2183c9c4c4829396ed461ed4f72d33d85fd65a8156e9e37909fbdeded2e8ea9/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b2183c9c4c4829396ed461ed4f72d33d85fd65a8156e9e37909fbdeded2e8ea9/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":567,"p90":567,"p95":567,"p99":567,"min":567,"max":567,"num":1,"values":[567]},"tts":{"p50":599,"p90":599,"p95":599,"p99":599,"min":599,"max":599,"num":1,"values":[599]},"knowledge_base":{"p50":153,"p90":153,"p95":153,"p99":153,"min":153,"max":153,"num":1,"values":[153]},"asr":{"p50":19.999799999999823,"p90":19.99995000000058,"p95":19.999975000000518,"p99":19.999995000000467,"min":10.000200000000405,"max":20.000000000000455,"num":6,"values":[20.000000000000455,19.99980000000005,19.999799999999595,19.999900000000707,10.000200000000405,19.999700000000303]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.6416667},{"product":"short_call_surcharge","cost":0.5},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.175},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.7875},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0583333}],"total_duration_seconds":7,"total_duration_unit_price":0.4803571,"combined_cost":3.3625},"call_analysis":{"call_summary":"The call was made to Sadia but went to voicemail without any conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no conversation","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no official opening or survey questions asked, no valid outcome assigned.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as call went to voicemail and no identity confirmation occurred.","Survey Order Integrity Score":"0% . No survey questions were asked due to voicemail.","Skip Logic Accuracy":"100% . No branching errors as no interaction occurred.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . Required phrases were not detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, resulting in no interaction. Therefore, the call flow completion rate is 0% due to lack of official opening and survey questions. Official opening gate accuracy is 0% because no identity confirmation or opening phrase occurred. Survey order integrity and verbatim compliance are 0% as no questions were asked. Skip logic accuracy is 100% since no branching was needed. Mandatory phrase detection is 0% due to no phrases being spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7165],"average":7165,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14162362479","direction":"outbound"},"event_timestamp":1773860878026}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29983
CALL ID: call_9a3c2efee3ab28160ad40a00873
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:07:58
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_76a6d4a94df379e68b88e926a82","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Nataly","last_name":"Andrade","full_name":"Nataly Andrade","contact_id":"29046","email":"npi@immilandcanada.com","orgname":"Immiland Canada Inc","member_type":"AST","bloc_notes_ac":"20 March 2025 Complete and sent the e-mails for renewal\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no conversation.\n2026 Mar 11 voicemail reached, no answer from Nataly\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 16 call went to voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"QC","toronto_current_time":"2026-03-18T15:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_76a6d4a94df379e68b88e926a82","X-RetellAI-SipTraceId":"call_76a6d4a94df379e68b88e926a82","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773860863328,"end_timestamp":1773860869925,"duration_ms":6597,"transcript":"Agent: Hello, may I please speak with Nataly?\nUser: Hello. I can't answer right now. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Nataly?","words":[{"word":"Hello, ","start":1.198708251953125,"end":1.4885634765625},{"word":"may ","start":1.4885634765625,"end":1.77841845703125},{"word":"I ","start":1.77841845703125,"end":2.0682734375},{"word":"please ","start":2.0682734375,"end":2.358128662109375},{"word":"speak ","start":2.358128662109375,"end":2.647983642578125},{"word":"with ","start":2.647983642578125,"end":2.9378388671875},{"word":"Nataly?","start":2.9378388671875,"end":3.22769384765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. I can't answer right now. ","words":[{"word":"Hello. ","start":3.1360001,"end":3.5359999999999996},{"word":"I ","start":4.316,"end":4.716},{"word":"can't ","start":4.716,"end":5.276},{"word":"answer ","start":5.276,"end":5.835999999999999},{"word":"right ","start":5.835999999999999,"end":6.236},{"word":"now. ","start":6.236,"end":6.396}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Nataly?","words":[{"word":"Hello, ","start":1.198708251953125,"end":1.4885634765625},{"word":"may ","start":1.4885634765625,"end":1.77841845703125},{"word":"I ","start":1.77841845703125,"end":2.0682734375},{"word":"please ","start":2.0682734375,"end":2.358128662109375},{"word":"speak ","start":2.358128662109375,"end":2.647983642578125},{"word":"with ","start":2.647983642578125,"end":2.9378388671875},{"word":"Nataly?","start":2.9378388671875,"end":3.22769384765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. I can't answer right now. ","words":[{"word":"Hello. ","start":3.1360001,"end":3.5359999999999996},{"word":"I ","start":4.316,"end":4.716},{"word":"can't ","start":4.716,"end":5.276},{"word":"answer ","start":5.276,"end":5.835999999999999},{"word":"right ","start":5.835999999999999,"end":6.236},{"word":"now. ","start":6.236,"end":6.396}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/dada0a70f941e5b8c30da41331c942eb54e56f7027ec888647f18e9d69d4650e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/dada0a70f941e5b8c30da41331c942eb54e56f7027ec888647f18e9d69d4650e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/dada0a70f941e5b8c30da41331c942eb54e56f7027ec888647f18e9d69d4650e/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":579,"p90":631,"p95":637.5,"p99":642.7,"min":514,"max":644,"num":2,"values":[514,644]},"tts":{"p50":648,"p90":690.4,"p95":695.7,"p99":699.94,"min":595,"max":701,"num":2,"values":[595,701]},"knowledge_base":{"p50":61,"p90":105,"p95":110.5,"p99":114.9,"min":50,"max":116,"num":3,"values":[116,50,61]},"asr":{"p50":35.0000500000001,"p90":658.9999999999997,"p95":1334.4999999999989,"p99":1874.8999999999994,"min":9.999799999999595,"max":2010,"num":8,"values":[30.000100000000202,80,9.999799999999595,20,30.00000000000091,2010,40.00000000000091,40]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.6416667},{"product":"short_call_surcharge","cost":0.5},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.175},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.7875},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0583333}],"total_duration_seconds":7,"total_duration_unit_price":0.4803571,"combined_cost":3.3625},"call_analysis":{"call_summary":"The call was made to Nataly but went to voicemail as the contact indicated they could not answer at the moment.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no conversation","Other-member-benefit":"","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call ended at voicemail without conversation or survey questions.","Official Opening Gate Accuracy":"0% . Official opening not spoken as no human confirmed identity.","Survey Order Integrity Score":"0% . No survey questions asked due to no answer.","Skip Logic Accuracy":"0% . No logical branching possible without conversation.","Verbatim Survey Compliance":"0% . No survey questions asked or phrases spoken.","Mandatory Phrase Detection":"No . Required phrases not spoken due to no answer.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without any interaction. Official Opening Gate Accuracy is 0% as the official opening was never spoken due to lack of identity confirmation. Survey Order Integrity Score is 0% since no survey questions were asked. Skip Logic Accuracy is 0% because no branching occurred. Verbatim Survey Compliance is 0% as no scripted phrases were used. Mandatory Phrase Detection is No because none of the required phrases were present.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7190,7192],"average":7191,"num_requests":2},"tool_calls":[],"from_number":"+14375242727","to_number":"+15815786522","direction":"outbound"},"event_timestamp":1773860879726}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29046
CALL ID: call_76a6d4a94df379e68b88e926a82
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:08:27
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5fea60d447c65e59cf7ab7372a8","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Shannon","last_name":"Burnside","full_name":"Shannon Burnside","contact_id":"31128","email":"shannonburnside12@gmail.com","orgname":"Exceldor Foods Ltd","member_type":"AST","bloc_notes_ac":"June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5fea60d447c65e59cf7ab7372a8","X-RetellAI-SipTraceId":"call_5fea60d447c65e59cf7ab7372a8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773860839219,"end_timestamp":1773860901128,"duration_ms":61909,"transcript":"User: Thank you for calling Exceda Cooperative Hanover Plant. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 31128
CALL ID: call_5fea60d447c65e59cf7ab7372a8
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-03-12T14:15:22-05:00","email":"shannonburnside12@gmail.com","phone":"5193641770","firstName":"Shannon","lastName":"Burnside","orgid":"24355","orgname":"Exceldor Foods Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"85eca80092bfe3c7dd8543c8fdba9b79","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T14:08:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:15:22","updated_utc_timestamp":"2026-03-18 14:08:28","created_timestamp":"2025-03-12 14:15:22","updated_timestamp":"2026-03-18 14:08:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/automationEntryCounts"},"id":"31128","organization":"24355"}],"fieldValue":{"contact":"31128","field":"310","value":"The agent called to reach Shannon Burnside but was informed by a gatekeeper that Shannon is no longer with the company and no new contact information was available. The gatekeeper offered to connect to HR but the agent ended the call after learning the contact was no longer available.","cdate":"2026-03-04T15:25:56-06:00","udate":"2026-03-18T14:08:28-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034003\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034003\/field"},"owner":"31128","id":"1034003"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-03-12T14:15:22-05:00","email":"shannonburnside12@gmail.com","phone":"5193641770","firstName":"Shannon","lastName":"Burnside","orgid":"24355","orgname":"Exceldor Foods Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"85eca80092bfe3c7dd8543c8fdba9b79","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T14:08:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:15:22","updated_utc_timestamp":"2026-03-18 14:08:29","created_timestamp":"2025-03-12 14:15:22","updated_timestamp":"2026-03-18 14:08:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/automationEntryCounts"},"id":"31128","organization":"24355"}],"fieldValue":{"contact":"31128","field":"311","value":"Contact no longer with company","cdate":"2026-03-04T15:25:56-06:00","udate":"2026-03-18T14:08:29-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034004\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034004\/field"},"owner":"31128","id":"1034004"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-03-12T14:15:22-05:00","email":"shannonburnside12@gmail.com","phone":"5193641770","firstName":"Shannon","lastName":"Burnside","orgid":"24355","orgname":"Exceldor Foods Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"85eca80092bfe3c7dd8543c8fdba9b79","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T14:08:29-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:15:22","updated_utc_timestamp":"2026-03-18 14:08:29","created_timestamp":"2025-03-12 14:15:22","updated_timestamp":"2026-03-18 14:08:29","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31128\/automationEntryCounts"},"id":"31128","organization":"24355"}],"fieldValue":{"contact":"31128","field":"33","value":"June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 contact no longer with company, no new contact info - call ended","cdate":"2025-05-08T16:27:58-05:00","udate":"2026-03-18T14:08:29-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/479090\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/479090\/field"},"owner":"31128","id":"479090"}}
FIELD 52 → HTTP 200
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FIELD 80 → HTTP 201
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:08:30
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a9b83a6ea46b739bb0b12f7c29f","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Changhua","last_name":"Su","full_name":"Changhua Su","contact_id":"29385","email":"changhuachanghua@gmail.com","orgname":"Accounting & Tax CHS","member_type":"AST","bloc_notes_ac":"DEc 5 2025 vm  Dec 12 2025 vm\r\nDec 16 2025 vm\n2026-03-10 Dial no answer, phone: +14168369778\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14168369778\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"3","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a9b83a6ea46b739bb0b12f7c29f","X-RetellAI-SipTraceId":"call_a9b83a6ea46b739bb0b12f7c29f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"not_connected","start_timestamp":1773860910792,"end_timestamp":1773860910792,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/786c701e5d191bc6d009fc7a6f57ca81390d71754df1c9f8ad2bbdb8b592d53a/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14375242727","to_number":"+14168369778","direction":"outbound"},"event_timestamp":1773860911770}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29385
CALL ID: call_a9b83a6ea46b739bb0b12f7c29f
EMAIL2 (collected): NULL
FIELD 33 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:08:35
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_78677ca627210cf3f3c8606d09a","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Marie","last_name":"Reynoso","full_name":"Marie Reynoso","contact_id":"30043","email":"mreynoso@orican.com","orgname":"Old Republic Insurance","member_type":"AST","bloc_notes_ac":"20 March 2025 VM\r\n25 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 VM\r\n28 April 2025 VM\r\n30 April 2025 VM\r\n05 May 2025 VM\r\n06 May 2025 VM\n2026 Mar 04 call reached voicemail of Marie Reynoso\n2026 Mar 06 call reached voicemail of Marie Reynoso, no live contact made\n2026 Mar 09 call reached voicemail of Marie Reynoso, no human contact\n2026 Mar 11 voicemail reached for Marie Reynoso, no message left\n2026 Mar 13 call reached voicemail of Marie Reynoso, no message left\n2026 Mar 16 call reached voicemail of Marie Reynoso, no contact made","number_of_passed_courses":"0","extension":"1252","province":"ON","toronto_current_time":"2026-03-18T15:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_78677ca627210cf3f3c8606d09a","X-RetellAI-SipTraceId":"call_78677ca627210cf3f3c8606d09a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773860837220,"end_timestamp":1773860911122,"duration_ms":73902,"transcript":"User: Welcome to Old Republic Canada. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 30043
CALL ID: call_78677ca627210cf3f3c8606d09a
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:08:43
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e9ab67352544e8256069a124a1e","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Hira","last_name":"Mall","full_name":"Hira Mall","contact_id":"44081","email":"hiramall@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Dec 11 2025 vm  Dec 16 2025 vm\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left","number_of_passed_courses":"3","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e9ab67352544e8256069a124a1e","X-RetellAI-SipTraceId":"call_e9ab67352544e8256069a124a1e","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773860910531,"end_timestamp":1773860918556,"duration_ms":8025,"transcript":"Agent: Hello, may I please speak with Hira?\nUser: Your call has been forwarded to a voice mail service that has not been initialized by the customer you are calling. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Hira?","words":[{"word":"Hello, ","start":1.443708251953125,"end":1.7335634765625},{"word":"may ","start":1.7335634765625,"end":2.02341845703125},{"word":"I ","start":2.02341845703125,"end":2.3132734375},{"word":"please ","start":2.3132734375,"end":2.603128662109375},{"word":"speak ","start":2.603128662109375,"end":2.892983642578125},{"word":"with ","start":2.892983642578125,"end":3.1828388671875},{"word":"Hira?","start":3.1828388671875,"end":3.47269384765625}],"metadata":{"response_id":0}},{"role":"user","content":"Your call has been forwarded to a voice mail service that has not been initialized by the customer you are calling. ","words":[{"word":"Your ","start":3.1839998,"end":3.504},{"word":"call ","start":3.504,"end":3.7439998},{"word":"has ","start":3.7439998,"end":3.904},{"word":"been ","start":3.904,"end":4.064},{"word":"forwarded ","start":4.064,"end":4.3039997},{"word":"to ","start":4.3039997,"end":4.544},{"word":"a ","start":4.544,"end":4.624},{"word":"voice ","start":4.624,"end":4.7839998},{"word":"mail ","start":4.7839998,"end":5.024},{"word":"service ","start":5.024,"end":5.3439997},{"word":"that ","start":5.464,"end":5.704},{"word":"has ","start":5.704,"end":5.864},{"word":"not ","start":5.864,"end":6.024},{"word":"been ","start":6.024,"end":6.184},{"word":"initialized ","start":6.184,"end":6.824},{"word":"by ","start":6.824,"end":6.984},{"word":"the ","start":6.984,"end":7.144},{"word":"customer ","start":7.144,"end":7.384},{"word":"you ","start":7.384,"end":7.544},{"word":"are ","start":7.544,"end":7.7040003},{"word":"calling. ","start":7.7040003,"end":7.784}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Hira?","words":[{"word":"Hello, ","start":1.443708251953125,"end":1.7335634765625},{"word":"may ","start":1.7335634765625,"end":2.02341845703125},{"word":"I ","start":2.02341845703125,"end":2.3132734375},{"word":"please ","start":2.3132734375,"end":2.603128662109375},{"word":"speak ","start":2.603128662109375,"end":2.892983642578125},{"word":"with ","start":2.892983642578125,"end":3.1828388671875},{"word":"Hira?","start":3.1828388671875,"end":3.47269384765625}],"metadata":{"response_id":0}},{"role":"user","content":"Your call has been forwarded to a voice mail service that has not been initialized by the customer you are calling. ","words":[{"word":"Your ","start":3.1839998,"end":3.504},{"word":"call ","start":3.504,"end":3.7439998},{"word":"has ","start":3.7439998,"end":3.904},{"word":"been ","start":3.904,"end":4.064},{"word":"forwarded ","start":4.064,"end":4.3039997},{"word":"to ","start":4.3039997,"end":4.544},{"word":"a ","start":4.544,"end":4.624},{"word":"voice ","start":4.624,"end":4.7839998},{"word":"mail ","start":4.7839998,"end":5.024},{"word":"service ","start":5.024,"end":5.3439997},{"word":"that ","start":5.464,"end":5.704},{"word":"has ","start":5.704,"end":5.864},{"word":"not ","start":5.864,"end":6.024},{"word":"been ","start":6.024,"end":6.184},{"word":"initialized ","start":6.184,"end":6.824},{"word":"by ","start":6.824,"end":6.984},{"word":"the ","start":6.984,"end":7.144},{"word":"customer ","start":7.144,"end":7.384},{"word":"you ","start":7.384,"end":7.544},{"word":"are ","start":7.544,"end":7.7040003},{"word":"calling. ","start":7.7040003,"end":7.784}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/f2575d7cbc1ef4c7b8aa79480b942121f8392acc1279a271925427f2e7933168/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f2575d7cbc1ef4c7b8aa79480b942121f8392acc1279a271925427f2e7933168/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f2575d7cbc1ef4c7b8aa79480b942121f8392acc1279a271925427f2e7933168/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":635,"p90":635,"p95":635,"p99":635,"min":635,"max":635,"num":1,"values":[635]},"tts":{"p50":732,"p90":732,"p95":732,"p99":732,"min":732,"max":732,"num":1,"values":[732]},"knowledge_base":{"p50":105,"p90":105,"p95":105,"p99":105,"min":105,"max":105,"num":1,"values":[105]},"asr":{"p50":50,"p90":74.00000000000027,"p95":313.9999599999991,"p99":1062.7998319999995,"min":20,"max":1249.9997999999996,"num":17,"values":[20,70.00000000000045,80,60,30,29.9996000000001,20,70,30,20.00000000000091,70,1249.9997999999996,60.000200000000405,50.000199999999495,49.999799999999595,50,39.99999999999909]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.825},{"product":"short_call_surcharge","cost":0.1},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.225},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.0125},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.075}],"total_duration_seconds":9,"total_duration_unit_price":0.3819444,"combined_cost":3.4375},"call_analysis":{"call_summary":"The agent attempted to reach Hira but the call was forwarded to an uninitialized voicemail service, so no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached uninitialized voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached uninitialized voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered and no conversation took place, so no flow completion.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as no human was reached.","Survey Order Integrity Score":"0% . No survey questions were asked due to no contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected as no conversation occurred.","Debug Analytical Variables":"The call was not answered and went to an uninitialized voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, all quality metrics related to call flow, survey order, skip logic, and phrase detection score 0%. The call disposition code 06 indicates voicemail was reached without leaving a message.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7156],"average":7156,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14376886644","direction":"outbound"},"event_timestamp":1773860924106}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 44081
CALL ID: call_e9ab67352544e8256069a124a1e
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-11-04T09:54:33-06:00","email":"hiramall@hotmail.com","phone":"4376886644","firstName":"Hira","lastName":"Mall","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"48160496497cf5542bdbe672befa8874","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T14:08:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 09:54:33","updated_utc_timestamp":"2026-03-18 14:08:45","created_timestamp":"2025-11-04 09:54:33","updated_timestamp":"2026-03-18 14:08:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44081\/automationEntryCounts"},"id":"44081","organization":null}],"fieldValue":{"contact":"44081","field":"33","value":"Dec 11 2025 vm  Dec 16 2025 vm\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached uninitialized voicemail, no contact made","cdate":"2025-11-17T10:46:09-06:00","udate":"2026-03-18T14:08:45-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/833348\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/833348\/field"},"owner":"44081","id":"833348"}}
FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:08:53
----------------------------------------
RAW:
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If you know your party's extension, you may enter it now. Otherwise, please choose from the following options. For livestock supplies and the Purolator Depot, press five. For The RealWool shop, press six. For The Wool office and administration, press four. For business hours and company information, press three. For the staff directory or service in French, press seven. Or dial one four five zero seven nine six four two four two. That's one four five zero seven nine six four two four two. \nUser: For all other \nUser: inquiries \nAgent: (Waiting for the call to connect to extension 223 as requested.)\nUser: Good afternoon. Hunter speaking. \nAgent: Hello Hunter. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We noticed that your Associate membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Is it possible I can do it at another time? \nAgent: Of course, Hunter. 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","words":[{"word":"Is ","start":67.453,"end":67.853},{"word":"it ","start":67.853,"end":68.333005},{"word":"possible ","start":68.333005,"end":68.813},{"word":"I ","start":68.813,"end":69.05301},{"word":"can ","start":69.05301,"end":69.213},{"word":"do ","start":69.213,"end":69.37300599999999},{"word":"it ","start":69.37300599999999,"end":69.453},{"word":"at ","start":69.453,"end":69.61300399999999},{"word":"another ","start":69.61300399999999,"end":69.93299999999999},{"word":"time? ","start":69.93299999999999,"end":70.173}]},{"role":"agent","content":"Of course, Hunter. When would be the best date and time for me to call you back?","words":[{"word":"Of ","start":71.83070825195313,"end":72.1205634765625},{"word":"course, ","start":72.1205634765625,"end":72.41041845703126},{"word":"Hunter.","start":72.41041845703126,"end":72.7002734375},{"word":" When ","start":73.22391674804688,"end":73.51377172851562},{"word":"would ","start":73.51377172851562,"end":73.80362670898438},{"word":"be ","start":73.80362670898438,"end":74.09348193359375},{"word":"the ","start":74.09348193359375,"end":74.3833369140625},{"word":"best ","start":74.3833369140625,"end":74.67319213867188},{"word":"date ","start":74.67319213867188,"end":74.96304711914063},{"word":"and ","start":74.96304711914063,"end":75.25290209960937},{"word":"time ","start":75.25290209960937,"end":75.54275732421875},{"word":"for ","start":75.54275732421875,"end":75.8326123046875},{"word":"me ","start":75.8326123046875,"end":76.12246728515625},{"word":"to ","start":75.89460327148437,"end":76.18445825195313},{"word":"call ","start":75.89460327148437,"end":76.18445825195313},{"word":"you ","start":75.89460327148437,"end":76.18445825195313},{"word":"back?","start":75.89460327148437,"end":76.18445825195313}],"metadata":{"response_id":5}},{"role":"user","content":"Good question. I'll say next week, probably the twenty sixth of March. ","words":[{"word":"Good ","start":79.913,"end":80.23299999999999},{"word":"question. ","start":80.23299999999999,"end":81.11300399999999},{"word":"I'll ","start":81.193,"end":81.59299999999999},{"word":"say ","start":81.59299999999999,"end":81.833},{"word":"next ","start":81.833,"end":82.073},{"word":"week, ","start":82.303,"end":82.943},{"word":"probably ","start":83.26299999999999,"end":83.583},{"word":"the ","start":83.583,"end":83.90299999999999},{"word":"twenty ","start":83.90299999999999,"end":84.303},{"word":"sixth ","start":84.303,"end":84.62299999999999},{"word":"of ","start":84.62299999999999,"end":84.782995},{"word":"March. ","start":84.782995,"end":85.182996}]},{"role":"user","content":"at three PM. ","words":[{"word":"at ","start":85.34299999999999,"end":85.82299499999999},{"word":"three ","start":85.82299499999999,"end":86.62299999999999},{"word":"PM. 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","words":[{"word":"Is ","start":67.453,"end":67.853},{"word":"it ","start":67.853,"end":68.333005},{"word":"possible ","start":68.333005,"end":68.813},{"word":"I ","start":68.813,"end":69.05301},{"word":"can ","start":69.05301,"end":69.213},{"word":"do ","start":69.213,"end":69.37300599999999},{"word":"it ","start":69.37300599999999,"end":69.453},{"word":"at ","start":69.453,"end":69.61300399999999},{"word":"another ","start":69.61300399999999,"end":69.93299999999999},{"word":"time? ","start":69.93299999999999,"end":70.173}]},{"role":"agent","content":"Of course, Hunter. When would be the best date and time for me to call you back?","words":[{"word":"Of ","start":71.83070825195313,"end":72.1205634765625},{"word":"course, ","start":72.1205634765625,"end":72.41041845703126},{"word":"Hunter.","start":72.41041845703126,"end":72.7002734375},{"word":" When ","start":73.22391674804688,"end":73.51377172851562},{"word":"would ","start":73.51377172851562,"end":73.80362670898438},{"word":"be ","start":73.80362670898438,"end":74.09348193359375},{"word":"the ","start":74.09348193359375,"end":74.3833369140625},{"word":"best ","start":74.3833369140625,"end":74.67319213867188},{"word":"date ","start":74.67319213867188,"end":74.96304711914063},{"word":"and ","start":74.96304711914063,"end":75.25290209960937},{"word":"time ","start":75.25290209960937,"end":75.54275732421875},{"word":"for ","start":75.54275732421875,"end":75.8326123046875},{"word":"me ","start":75.8326123046875,"end":76.12246728515625},{"word":"to ","start":75.89460327148437,"end":76.18445825195313},{"word":"call ","start":75.89460327148437,"end":76.18445825195313},{"word":"you ","start":75.89460327148437,"end":76.18445825195313},{"word":"back?","start":75.89460327148437,"end":76.18445825195313}],"metadata":{"response_id":5}},{"role":"user","content":"Good question. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29732
CALL ID: call_0498323bcee2149ee687285d6de
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:09:24
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_660dc96ce67cd0c52b1e2fb4044","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Rosana","last_name":"Elias","full_name":"Rosana Elias","contact_id":"29649","email":"rosana.elias@mosaicco.com","orgname":"The Mosaic Company","member_type":"AST","bloc_notes_ac":"may 22 2025 vm\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 voicemail reached, no contact made\n2026-03-13 Dial no answer, phone: +18136194223\n2026-03-16 Dial no answer, phone: +18136194223","number_of_passed_courses":"0","extension":"","province":"FL","toronto_current_time":"2026-03-18T15:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_660dc96ce67cd0c52b1e2fb4044","X-RetellAI-SipTraceId":"call_660dc96ce67cd0c52b1e2fb4044","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"not_connected","start_timestamp":1773860964976,"end_timestamp":1773860964976,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/cea2ad56d9627c91c977382bcc16d5128b42eebb7bc8c15dc69139f36859ce87/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14375242727","to_number":"+18136194223","direction":"outbound"},"event_timestamp":1773860965902}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29649
CALL ID: call_660dc96ce67cd0c52b1e2fb4044
EMAIL2 (collected): NULL
FIELD 33 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:11:50
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e0c0d42cc9553844d89bb8bfb48","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Zoe","last_name":"Hibbert","full_name":"Zoe Hibbert","contact_id":"29538","email":"hibbertsbookkeeping@gmail.com","orgname":"Zoe Hibbert","member_type":"AST","bloc_notes_ac":"may 28 2025 vm  Sept 5 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 09 contact requested callback for renewal discussion at 9 AM next day\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e0c0d42cc9553844d89bb8bfb48","X-RetellAI-SipTraceId":"call_e0c0d42cc9553844d89bb8bfb48","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773860916911,"end_timestamp":1773861104677,"duration_ms":187766,"transcript":"Agent: Hello, may I please \nUser: Hello. \nAgent: speak with Zoe?\nUser: Good afternoon. \nAgent: Good \nUser: Speaking. \nAgent: afternoon. Am I speaking with Zoe?\nUser: Yep. \nAgent: Hello Zoe. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We noticed that your Associate membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Okay. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues.2. Staying current with payroll legislation.3. Completing a specific payroll seminar.4. Gaining payroll designation.5. Networking with other payroll professionals.6. Advancing your payroll career.Which one best describes your situation?\nUser: One. \nAgent: Thank you. Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Two. \nAgent: Thank you for your feedback. Now, for statistical purposes only, could you please tell us your age range? Is it 18 to 30?31 to 45?46 to 60? Or 61 or above?\nUser: Thirty one to forty five. \nAgent: Thank you. We’d love to see you continue benefiting from our services. As a member, you gain unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail \nUser: (inaudible speech)\nAgent: stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: Not right now. \nAgent: Thank you for letting me know. Could you tell me the main reason you decided not to renew your membership? Is it because: \n\n1. You are no longer working in payroll.\n2. You didn’t use the membership enough, or payroll wasn’t complex for you.\n3. You’re temporarily out of a payroll job.\n4. You felt the benefits were useful, but the fee wasn’t worth it.\n\nIf you have another reason, you can tell me what it is. Which of these best describes your situation?\nUser: Two. \nAgent: Thank you for sharing that. There are many resources and tools to help you stay up to date with payroll compliance, such as late-breaking payroll news, payroll guidelines, and our Dialogue Magazine. You can also contact the Payroll InfoLine for unlimited help with complex questions from experienced payroll experts.\n\nWith this being said, will you be open to renewing your Associate Membership today?\nUser: No. \nAgent: Thank you for your feedback.Thank you for speaking with me today. Have a good day and goodbye.\nUser: Goodbye. \nAgent: Goodbye. Thank you again for your time.\n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.517708251953125,"end":1.8075634765625},{"word":"may ","start":1.8075634765625,"end":2.09741845703125},{"word":"I ","start":2.09741845703125,"end":2.3872734375},{"word":"please ","start":2.3872734375,"end":2.677128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. ","words":[{"word":"Hello. ","start":2.878,"end":3.198}]},{"role":"agent","content":"speak with Zoe?","words":[{"word":"speak ","start":2.677128662109375,"end":2.966983642578125},{"word":"with ","start":2.957728271484375,"end":3.247583251953125},{"word":"Zoe?","start":2.957728271484375,"end":3.247583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"Good afternoon. ","words":[{"word":"Good ","start":3.198,"end":3.358},{"word":"afternoon. ","start":3.358,"end":3.438}]},{"role":"agent","content":"Good ","words":[{"word":"Good ","start":5.587708251953125,"end":5.8775634765625}],"metadata":{"response_id":1}},{"role":"user","content":"Speaking. ","words":[{"word":"Speaking. ","start":5.978,"end":6.537999999999999}]},{"role":"agent","content":"afternoon. Am I speaking with Zoe?","words":[{"word":"afternoon.","start":5.8775634765625,"end":6.16741845703125},{"word":" Am ","start":6.43525,"end":6.72510498046875},{"word":"I ","start":6.72510498046875,"end":7.014960205078125},{"word":"speaking ","start":7.014960205078125,"end":7.304815185546875},{"word":"with ","start":7.29477001953125,"end":7.584625},{"word":"Zoe?","start":7.29477001953125,"end":7.584625}],"metadata":{"response_id":1}},{"role":"user","content":"Yep. ","words":[{"word":"Yep. ","start":8.848,"end":9.167999}]},{"role":"agent","content":"Hello Zoe. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We noticed that your Associate membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hello ","start":10.383708251953125,"end":10.6735634765625},{"word":"Zoe.","start":10.6735634765625,"end":10.96341845703125},{"word":" My ","start":11.3125,"end":11.60235498046875},{"word":"name ","start":11.60235498046875,"end":11.892210205078126},{"word":"is ","start":11.892210205078126,"end":12.182065185546875},{"word":"Ellen, ","start":12.182065185546875,"end":12.47192041015625},{"word":"and ","start":12.47192041015625,"end":12.761775390625},{"word":"I’m ","start":12.761775390625,"end":13.05163037109375},{"word":"calling ","start":13.05163037109375,"end":13.341485595703125},{"word":"on ","start":13.341485595703125,"end":13.631340576171874},{"word":"behalf ","start":13.631340576171874,"end":13.921195556640624},{"word":"of ","start":13.921195556640624,"end":14.21105078125},{"word":"the ","start":14.21105078125,"end":14.50090576171875},{"word":"National ","start":14.3895615234375,"end":14.679416748046876},{"word":"Payroll ","start":14.3895615234375,"end":14.679416748046876},{"word":"Institute, ","start":14.3895615234375,"end":14.679416748046876},{"word":"NPI.","start":14.3895615234375,"end":14.679416748046876},{"word":" We ","start":14.679416748046876,"end":14.969271728515626},{"word":"noticed ","start":14.969271728515626,"end":15.259126708984375},{"word":"that ","start":15.259126708984375,"end":15.54898193359375},{"word":"your ","start":15.54898193359375,"end":15.8388369140625},{"word":"Associate ","start":15.8388369140625,"end":16.128692138671877},{"word":"membership ","start":16.128692138671877,"end":16.418547119140626},{"word":"recently ","start":16.418547119140626,"end":16.708402099609376},{"word":"lapsed, ","start":16.708402099609376,"end":16.99825732421875},{"word":"and ","start":16.99825732421875,"end":17.2881123046875},{"word":"we ","start":17.2881123046875,"end":17.57796728515625},{"word":"want ","start":17.57796728515625,"end":17.867822509765624},{"word":"to ","start":17.867822509765624,"end":18.157677490234374},{"word":"ask ","start":18.157677490234374,"end":18.44753271484375},{"word":"a ","start":18.44753271484375,"end":18.7373876953125},{"word":"few ","start":18.7373876953125,"end":19.02724267578125},{"word":"questions ","start":19.02724267578125,"end":19.317097900390625},{"word":"about ","start":19.317097900390625,"end":19.606952880859374},{"word":"your ","start":19.606952880859374,"end":19.896807861328124},{"word":"membership ","start":19.896807861328124,"end":20.1866630859375},{"word":"experience, ","start":20.1866630859375,"end":20.47651806640625},{"word":"if ","start":20.47651806640625,"end":20.766373291015626},{"word":"that’s ","start":20.766373291015626,"end":21.056228271484375},{"word":"OK.","start":21.056228271484375,"end":21.346083251953125}],"metadata":{"response_id":2}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":25.948,"end":26.348}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues.2. Staying current with payroll legislation.3. Completing a specific payroll seminar.4. Gaining payroll designation.5. Networking with other payroll professionals.6. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":58.39370825195312,"end":58.6835634765625},{"word":"you.","start":58.6835634765625,"end":58.97341845703125},{"word":" Now, ","start":60.078708251953124,"end":60.3685634765625},{"word":"on ","start":60.3685634765625,"end":60.65841845703125},{"word":"a ","start":60.65841845703125,"end":60.9482734375},{"word":"scale ","start":60.9482734375,"end":61.238128662109375},{"word":"of ","start":61.238128662109375,"end":61.52798364257813},{"word":"1 ","start":61.52798364257813,"end":61.8178388671875},{"word":"to ","start":61.8178388671875,"end":62.10769384765625},{"word":"5, ","start":62.10769384765625,"end":62.397548828125},{"word":"with ","start":62.397548828125,"end":62.68740405273437},{"word":"5 ","start":62.68740405273437,"end":62.977259033203126},{"word":"being ","start":62.977259033203126,"end":63.26711401367187},{"word":"very ","start":63.26711401367187,"end":63.55696923828125},{"word":"satisfied ","start":63.55696923828125,"end":63.84682421875},{"word":"and ","start":63.84682421875,"end":64.13667944335937},{"word":"1 ","start":64.13667944335937,"end":64.42653442382813},{"word":"being ","start":64.42653442382813,"end":64.71638940429688},{"word":"very ","start":64.71638940429688,"end":65.00624462890624},{"word":"dissatisfied, ","start":65.00624462890624,"end":65.296099609375},{"word":"how ","start":65.296099609375,"end":65.58595458984375},{"word":"would ","start":65.58595458984375,"end":65.87580981445312},{"word":"you ","start":65.87580981445312,"end":66.16566479492188},{"word":"rate ","start":66.16566479492188,"end":66.45552001953125},{"word":"your ","start":66.45552001953125,"end":66.745375},{"word":"overall ","start":66.745375,"end":67.03522998046876},{"word":"satisfaction ","start":67.03522998046876,"end":67.32508520507812},{"word":"with ","start":67.32508520507812,"end":67.61494018554687},{"word":"your ","start":67.61494018554687,"end":67.90479541015625},{"word":"NPI ","start":67.90479541015625,"end":68.194650390625},{"word":"membership ","start":68.194650390625,"end":68.48450537109375},{"word":"experience?","start":68.48450537109375,"end":68.77436059570313}],"metadata":{"response_id":4}},{"role":"user","content":"Two. ","words":[{"word":"Two. ","start":76.67800000000001,"end":76.998}]},{"role":"agent","content":"Thank you for your feedback. Now, for statistical purposes only, could you please tell us your age range? Is it 18 to 30?31 to 45?46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":78.28870825195312,"end":78.5785634765625},{"word":"you ","start":78.5785634765625,"end":78.86841845703125},{"word":"for ","start":78.86841845703125,"end":79.1582734375},{"word":"your ","start":79.05535327148438,"end":79.34520825195312},{"word":"feedback.","start":79.05535327148438,"end":79.34520825195312},{"word":" Now, ","start":79.85170825195313,"end":80.1415634765625},{"word":"for ","start":80.1415634765625,"end":80.43141845703126},{"word":"statistical ","start":80.43141845703126,"end":80.7212734375},{"word":"purposes ","start":80.7212734375,"end":81.01112866210937},{"word":"only, ","start":81.01112866210937,"end":81.30098364257813},{"word":"could ","start":81.30098364257813,"end":81.5908388671875},{"word":"you ","start":81.5908388671875,"end":81.88069384765625},{"word":"please ","start":81.88069384765625,"end":82.170548828125},{"word":"tell ","start":82.170548828125,"end":82.46040405273438},{"word":"us ","start":82.46040405273438,"end":82.75025903320312},{"word":"your ","start":82.75025903320312,"end":83.04011401367187},{"word":"age ","start":83.04011401367187,"end":83.32996923828125},{"word":"range?","start":83.32996923828125,"end":83.61982421875},{"word":" Is ","start":84.25191674804688,"end":84.54177172851563},{"word":"it ","start":84.54177172851563,"end":84.83162670898437},{"word":"18 ","start":84.83162670898437,"end":85.12148193359376},{"word":"to ","start":85.12148193359376,"end":85.4113369140625},{"word":"30?","start":85.4113369140625,"end":85.70119213867187},{"word":"31 ","start":86.016625,"end":86.30647998046875},{"word":"to ","start":86.30647998046875,"end":86.59633520507812},{"word":"45?","start":86.59633520507812,"end":86.88619018554688},{"word":"46 ","start":87.83941674804687,"end":88.12927172851562},{"word":"to ","start":88.12927172851562,"end":88.41912670898438},{"word":"60?","start":88.41912670898438,"end":88.70898193359375},{"word":" Or ","start":89.13975,"end":89.42960498046875},{"word":"61 ","start":89.42960498046875,"end":89.71946020507812},{"word":"or ","start":89.71946020507812,"end":90.00931518554688},{"word":"above?","start":90.00931518554688,"end":90.29917041015625}],"metadata":{"response_id":5}},{"role":"user","content":"Thirty one to forty five. ","words":[{"word":"Thirty ","start":92.908,"end":93.22800000000001},{"word":"one ","start":93.22800000000001,"end":93.467995},{"word":"to ","start":93.467995,"end":93.628},{"word":"forty ","start":93.628,"end":93.94800000000001},{"word":"five. ","start":93.94800000000001,"end":94.028}]},{"role":"agent","content":"Thank you. We’d love to see you continue benefiting from our services. As a member, you gain unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail ","words":[{"word":"Thank ","start":95.64870825195312,"end":95.9385634765625},{"word":"you.","start":95.9385634765625,"end":96.22841845703125},{"word":" We’d ","start":96.53070825195313,"end":96.8205634765625},{"word":"love ","start":96.8205634765625,"end":97.11041845703124},{"word":"to ","start":97.11041845703124,"end":97.4002734375},{"word":"see ","start":97.4002734375,"end":97.69012866210937},{"word":"you ","start":97.69012866210937,"end":97.97998364257812},{"word":"continue ","start":97.97998364257812,"end":98.2698388671875},{"word":"benefiting ","start":98.2698388671875,"end":98.55969384765625},{"word":"from ","start":98.55969384765625,"end":98.849548828125},{"word":"our ","start":98.849548828125,"end":99.13940405273438},{"word":"services.","start":99.13940405273438,"end":99.42925903320312},{"word":" As ","start":99.584125,"end":99.87397998046875},{"word":"a ","start":99.87397998046875,"end":100.16383520507813},{"word":"member, ","start":100.16383520507813,"end":100.45369018554688},{"word":"you ","start":100.45369018554688,"end":100.74354541015624},{"word":"gain ","start":100.74354541015624,"end":101.033400390625},{"word":"unlimited ","start":101.033400390625,"end":101.32325537109375},{"word":"help ","start":101.32325537109375,"end":101.61311059570312},{"word":"with ","start":101.61311059570312,"end":101.90296557617188},{"word":"complex ","start":101.90296557617188,"end":102.19282055664063},{"word":"payroll ","start":102.19282055664063,"end":102.48267578125},{"word":"issues, ","start":102.48267578125,"end":102.77253076171876},{"word":"constant ","start":102.77253076171876,"end":103.06238598632812},{"word":"updates ","start":103.06238598632812,"end":103.35224096679687},{"word":"on ","start":103.35224096679687,"end":103.64209594726563},{"word":"changes ","start":103.64209594726563,"end":103.931951171875},{"word":"in ","start":103.931951171875,"end":104.22180615234375},{"word":"payroll, ","start":104.22180615234375,"end":104.5116611328125},{"word":"preferred ","start":104.5116611328125,"end":104.80151635742187},{"word":"member ","start":104.80151635742187,"end":105.09137133789062},{"word":"rates ","start":105.09137133789062,"end":105.3812265625},{"word":"for ","start":105.3812265625,"end":105.67108154296875},{"word":"professional ","start":105.67108154296875,"end":105.9609365234375},{"word":"development ","start":105.9609365234375,"end":106.25079174804688},{"word":"seminars, ","start":106.25079174804688,"end":106.54064672851563},{"word":"networking ","start":106.54064672851563,"end":106.83050170898437},{"word":"with ","start":106.83050170898437,"end":107.12035693359375},{"word":"other ","start":107.12035693359375,"end":107.4102119140625},{"word":"payroll ","start":107.4102119140625,"end":107.70006713867187},{"word":"professionals ","start":107.70006713867187,"end":107.98992211914063},{"word":"locally ","start":107.98992211914063,"end":108.27977709960938},{"word":"and ","start":108.27977709960938,"end":108.56963232421874},{"word":"across ","start":108.56963232421874,"end":108.8594873046875},{"word":"Canada, ","start":108.8594873046875,"end":109.14934228515625},{"word":"support ","start":109.14934228515625,"end":109.43919750976562},{"word":"with ","start":109.43919750976562,"end":109.72905249023438},{"word":"recruiting ","start":109.72905249023438,"end":110.01890771484375},{"word":"payroll ","start":110.01890771484375,"end":110.3087626953125},{"word":"professionals, ","start":110.3087626953125,"end":110.59861767578126},{"word":"and ","start":110.59861767578126,"end":110.88847290039062},{"word":"discounts ","start":110.88847290039062,"end":111.17832788085937},{"word":"in ","start":111.17832788085937,"end":111.46818286132813},{"word":"many ","start":111.46818286132813,"end":111.7580380859375},{"word":"retail ","start":111.7580380859375,"end":112.04789306640625}],"metadata":{"response_id":6}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":112.198001,"end":112.198001}]},{"role":"agent","content":"stores and services using MembersPerks. Would you be open to renewing your membership today?","words":[{"word":"stores ","start":112.04789306640625,"end":112.33774829101563},{"word":"and ","start":112.33774829101563,"end":112.62760327148438},{"word":"services ","start":112.62760327148438,"end":112.91745825195312},{"word":"using ","start":112.91745825195312,"end":113.2073134765625},{"word":"MembersPerks.","start":113.2073134765625,"end":113.49716845703125},{"word":" Would ","start":115.26470825195312,"end":115.5545634765625},{"word":"you ","start":115.5545634765625,"end":115.84441845703125},{"word":"be ","start":115.84441845703125,"end":116.1342734375},{"word":"open ","start":116.1342734375,"end":116.42412866210938},{"word":"to ","start":116.42412866210938,"end":116.71398364257813},{"word":"renewing ","start":116.71398364257813,"end":117.0038388671875},{"word":"your ","start":117.0038388671875,"end":117.29369384765624},{"word":"membership ","start":117.26202001953125,"end":117.551875},{"word":"today?","start":117.26202001953125,"end":117.551875}],"metadata":{"response_id":6}},{"role":"user","content":"Not right now. ","words":[{"word":"Not ","start":119.998,"end":120.31800000000001},{"word":"right ","start":120.31800000000001,"end":120.558},{"word":"now. ","start":120.558,"end":120.798004}]},{"role":"agent","content":"Thank you for letting me know. Could you tell me the main reason you decided not to renew your membership? Is it because: \n\n1. You are no longer working in payroll.\n2. You didn’t use the membership enough, or payroll wasn’t complex for you.\n3. You’re temporarily out of a payroll job.\n4. You felt the benefits were useful, but the fee wasn’t worth it.\n\nIf you have another reason, you can tell me what it is. 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","words":[{"word":"Two. ","start":148.088,"end":148.408}]},{"role":"agent","content":"Thank you for sharing that. There are many resources and tools to help you stay up to date with payroll compliance, such as late-breaking payroll news, payroll guidelines, and our Dialogue Magazine. 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Have a good day and goodbye.","words":[{"word":"Thank ","start":171.62470825195314,"end":171.9145634765625},{"word":"you ","start":171.9145634765625,"end":172.20441845703124},{"word":"for ","start":172.20441845703124,"end":172.4942734375},{"word":"your ","start":172.4942734375,"end":172.78412866210937},{"word":"feedback.","start":172.70485327148438,"end":172.9947082519531},{"word":"Thank ","start":172.9947082519531,"end":173.2845634765625},{"word":"you ","start":173.2845634765625,"end":173.57441845703124},{"word":"for ","start":173.57441845703124,"end":173.8642734375},{"word":"speaking ","start":173.8642734375,"end":174.15412866210937},{"word":"with ","start":174.04002001953126,"end":174.329875},{"word":"me ","start":174.04002001953126,"end":174.329875},{"word":"today.","start":174.04002001953126,"end":174.329875},{"word":" Have ","start":174.329875,"end":174.61972998046875},{"word":"a ","start":174.61972998046875,"end":174.90958520507812},{"word":"good ","start":174.90958520507812,"end":175.19944018554688},{"word":"day ","start":175.19944018554688,"end":175.48929541015625},{"word":"and ","start":175.48929541015625,"end":175.779150390625},{"word":"goodbye.","start":175.61897827148437,"end":175.90883325195313}],"metadata":{"response_id":11}},{"role":"user","content":"Goodbye. ","words":[{"word":"Goodbye. ","start":179.268,"end":179.828}]},{"role":"agent","content":"Goodbye. Thank you again for your time.","words":[{"word":"Goodbye.","start":181.62370825195313,"end":181.9135634765625},{"word":" Thank ","start":182.6967082519531,"end":182.9865634765625},{"word":"you ","start":182.9865634765625,"end":183.27641845703124},{"word":"again ","start":183.27641845703124,"end":183.5662734375},{"word":"for ","start":183.5662734375,"end":183.85612866210937},{"word":"your ","start":183.6143115234375,"end":183.90416674804686},{"word":"time.","start":183.6143115234375,"end":183.90416674804686}],"metadata":{"response_id":13}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.517708251953125,"end":1.8075634765625},{"word":"may ","start":1.8075634765625,"end":2.09741845703125},{"word":"I ","start":2.09741845703125,"end":2.3872734375},{"word":"please ","start":2.3872734375,"end":2.677128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. ","words":[{"word":"Hello. 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Am I speaking with Zoe?","words":[{"word":"afternoon.","start":5.8775634765625,"end":6.16741845703125},{"word":" Am ","start":6.43525,"end":6.72510498046875},{"word":"I ","start":6.72510498046875,"end":7.014960205078125},{"word":"speaking ","start":7.014960205078125,"end":7.304815185546875},{"word":"with ","start":7.29477001953125,"end":7.584625},{"word":"Zoe?","start":7.29477001953125,"end":7.584625}],"metadata":{"response_id":1}},{"role":"user","content":"Yep. ","words":[{"word":"Yep. ","start":8.848,"end":9.167999}]},{"role":"agent","content":"Hello Zoe. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We noticed that your Associate membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hello ","start":10.383708251953125,"end":10.6735634765625},{"word":"Zoe.","start":10.6735634765625,"end":10.96341845703125},{"word":" My ","start":11.3125,"end":11.60235498046875},{"word":"name ","start":11.60235498046875,"end":11.892210205078126},{"word":"is ","start":11.892210205078126,"end":12.182065185546875},{"word":"Ellen, ","start":12.182065185546875,"end":12.47192041015625},{"word":"and ","start":12.47192041015625,"end":12.761775390625},{"word":"I’m ","start":12.761775390625,"end":13.05163037109375},{"word":"calling ","start":13.05163037109375,"end":13.341485595703125},{"word":"on ","start":13.341485595703125,"end":13.631340576171874},{"word":"behalf ","start":13.631340576171874,"end":13.921195556640624},{"word":"of ","start":13.921195556640624,"end":14.21105078125},{"word":"the ","start":14.21105078125,"end":14.50090576171875},{"word":"National ","start":14.3895615234375,"end":14.679416748046876},{"word":"Payroll ","start":14.3895615234375,"end":14.679416748046876},{"word":"Institute, ","start":14.3895615234375,"end":14.679416748046876},{"word":"NPI.","start":14.3895615234375,"end":14.679416748046876},{"word":" We ","start":14.679416748046876,"end":14.969271728515626},{"word":"noticed ","start":14.969271728515626,"end":15.259126708984375},{"word":"that ","start":15.259126708984375,"end":15.54898193359375},{"word":"your ","start":15.54898193359375,"end":15.8388369140625},{"word":"Associate ","start":15.8388369140625,"end":16.128692138671877},{"word":"membership ","start":16.128692138671877,"end":16.418547119140626},{"word":"recently ","start":16.418547119140626,"end":16.708402099609376},{"word":"lapsed, ","start":16.708402099609376,"end":16.99825732421875},{"word":"and ","start":16.99825732421875,"end":17.2881123046875},{"word":"we ","start":17.2881123046875,"end":17.57796728515625},{"word":"want ","start":17.57796728515625,"end":17.867822509765624},{"word":"to ","start":17.867822509765624,"end":18.157677490234374},{"word":"ask ","start":18.157677490234374,"end":18.44753271484375},{"word":"a ","start":18.44753271484375,"end":18.7373876953125},{"word":"few ","start":18.7373876953125,"end":19.02724267578125},{"word":"questions ","start":19.02724267578125,"end":19.317097900390625},{"word":"about ","start":19.317097900390625,"end":19.606952880859374},{"word":"your ","start":19.606952880859374,"end":19.896807861328124},{"word":"membership ","start":19.896807861328124,"end":20.1866630859375},{"word":"experience, ","start":20.1866630859375,"end":20.47651806640625},{"word":"if ","start":20.47651806640625,"end":20.766373291015626},{"word":"that’s ","start":20.766373291015626,"end":21.056228271484375},{"word":"OK.","start":21.056228271484375,"end":21.346083251953125}],"metadata":{"response_id":2}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":25.948,"end":26.348}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n\n1. Receiving help with complex payroll compliance issues.2. Staying current with payroll legislation.3. Completing a specific payroll seminar.4. Gaining payroll designation.5. Networking with other payroll professionals.6. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":58.39370825195312,"end":58.6835634765625},{"word":"you.","start":58.6835634765625,"end":58.97341845703125},{"word":" Now, ","start":60.078708251953124,"end":60.3685634765625},{"word":"on ","start":60.3685634765625,"end":60.65841845703125},{"word":"a ","start":60.65841845703125,"end":60.9482734375},{"word":"scale ","start":60.9482734375,"end":61.238128662109375},{"word":"of ","start":61.238128662109375,"end":61.52798364257813},{"word":"1 ","start":61.52798364257813,"end":61.8178388671875},{"word":"to ","start":61.8178388671875,"end":62.10769384765625},{"word":"5, ","start":62.10769384765625,"end":62.397548828125},{"word":"with ","start":62.397548828125,"end":62.68740405273437},{"word":"5 ","start":62.68740405273437,"end":62.977259033203126},{"word":"being ","start":62.977259033203126,"end":63.26711401367187},{"word":"very ","start":63.26711401367187,"end":63.55696923828125},{"word":"satisfied ","start":63.55696923828125,"end":63.84682421875},{"word":"and ","start":63.84682421875,"end":64.13667944335937},{"word":"1 ","start":64.13667944335937,"end":64.42653442382813},{"word":"being ","start":64.42653442382813,"end":64.71638940429688},{"word":"very ","start":64.71638940429688,"end":65.00624462890624},{"word":"dissatisfied, ","start":65.00624462890624,"end":65.296099609375},{"word":"how ","start":65.296099609375,"end":65.58595458984375},{"word":"would ","start":65.58595458984375,"end":65.87580981445312},{"word":"you ","start":65.87580981445312,"end":66.16566479492188},{"word":"rate ","start":66.16566479492188,"end":66.45552001953125},{"word":"your ","start":66.45552001953125,"end":66.745375},{"word":"overall ","start":66.745375,"end":67.03522998046876},{"word":"satisfaction ","start":67.03522998046876,"end":67.32508520507812},{"word":"with ","start":67.32508520507812,"end":67.61494018554687},{"word":"your ","start":67.61494018554687,"end":67.90479541015625},{"word":"NPI ","start":67.90479541015625,"end":68.194650390625},{"word":"membership ","start":68.194650390625,"end":68.48450537109375},{"word":"experience?","start":68.48450537109375,"end":68.77436059570313}],"metadata":{"response_id":4}},{"role":"user","content":"Two. ","words":[{"word":"Two. ","start":76.67800000000001,"end":76.998}]},{"role":"agent","content":"Thank you for your feedback. Now, for statistical purposes only, could you please tell us your age range? Is it 18 to 30?31 to 45?46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":78.28870825195312,"end":78.5785634765625},{"word":"you ","start":78.5785634765625,"end":78.86841845703125},{"word":"for ","start":78.86841845703125,"end":79.1582734375},{"word":"your ","start":79.05535327148438,"end":79.34520825195312},{"word":"feedback.","start":79.05535327148438,"end":79.34520825195312},{"word":" Now, ","start":79.85170825195313,"end":80.1415634765625},{"word":"for ","start":80.1415634765625,"end":80.43141845703126},{"word":"statistical ","start":80.43141845703126,"end":80.7212734375},{"word":"purposes ","start":80.7212734375,"end":81.01112866210937},{"word":"only, ","start":81.01112866210937,"end":81.30098364257813},{"word":"could ","start":81.30098364257813,"end":81.5908388671875},{"word":"you ","start":81.5908388671875,"end":81.88069384765625},{"word":"please ","start":81.88069384765625,"end":82.170548828125},{"word":"tell ","start":82.170548828125,"end":82.46040405273438},{"word":"us ","start":82.46040405273438,"end":82.75025903320312},{"word":"your ","start":82.75025903320312,"end":83.04011401367187},{"word":"age ","start":83.04011401367187,"end":83.32996923828125},{"word":"range?","start":83.32996923828125,"end":83.61982421875},{"word":" Is ","start":84.25191674804688,"end":84.54177172851563},{"word":"it ","start":84.54177172851563,"end":84.83162670898437},{"word":"18 ","start":84.83162670898437,"end":85.12148193359376},{"word":"to ","start":85.12148193359376,"end":85.4113369140625},{"word":"30?","start":85.4113369140625,"end":85.70119213867187},{"word":"31 ","start":86.016625,"end":86.30647998046875},{"word":"to ","start":86.30647998046875,"end":86.59633520507812},{"word":"45?","start":86.59633520507812,"end":86.88619018554688},{"word":"46 ","start":87.83941674804687,"end":88.12927172851562},{"word":"to ","start":88.12927172851562,"end":88.41912670898438},{"word":"60?","start":88.41912670898438,"end":88.70898193359375},{"word":" Or ","start":89.13975,"end":89.42960498046875},{"word":"61 ","start":89.42960498046875,"end":89.71946020507812},{"word":"or ","start":89.71946020507812,"end":90.00931518554688},{"word":"above?","start":90.00931518554688,"end":90.29917041015625}],"metadata":{"response_id":5}},{"role":"user","content":"Thirty one to forty five. ","words":[{"word":"Thirty ","start":92.908,"end":93.22800000000001},{"word":"one ","start":93.22800000000001,"end":93.467995},{"word":"to ","start":93.467995,"end":93.628},{"word":"forty ","start":93.628,"end":93.94800000000001},{"word":"five. ","start":93.94800000000001,"end":94.028}]},{"role":"agent","content":"Thank you. We’d love to see you continue benefiting from our services. As a member, you gain unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail ","words":[{"word":"Thank ","start":95.64870825195312,"end":95.9385634765625},{"word":"you.","start":95.9385634765625,"end":96.22841845703125},{"word":" We’d ","start":96.53070825195313,"end":96.8205634765625},{"word":"love ","start":96.8205634765625,"end":97.11041845703124},{"word":"to ","start":97.11041845703124,"end":97.4002734375},{"word":"see ","start":97.4002734375,"end":97.69012866210937},{"word":"you ","start":97.69012866210937,"end":97.97998364257812},{"word":"continue ","start":97.97998364257812,"end":98.2698388671875},{"word":"benefiting ","start":98.2698388671875,"end":98.55969384765625},{"word":"from ","start":98.55969384765625,"end":98.849548828125},{"word":"our ","start":98.849548828125,"end":99.13940405273438},{"word":"services.","start":99.13940405273438,"end":99.42925903320312},{"word":" As ","start":99.584125,"end":99.87397998046875},{"word":"a ","start":99.87397998046875,"end":100.16383520507813},{"word":"member, ","start":100.16383520507813,"end":100.45369018554688},{"word":"you ","start":100.45369018554688,"end":100.74354541015624},{"word":"gain ","start":100.74354541015624,"end":101.033400390625},{"word":"unlimited ","start":101.033400390625,"end":101.32325537109375},{"word":"help ","start":101.32325537109375,"end":101.61311059570312},{"word":"with ","start":101.61311059570312,"end":101.90296557617188},{"word":"complex ","start":101.90296557617188,"end":102.19282055664063},{"word":"payroll ","start":102.19282055664063,"end":102.48267578125},{"word":"issues, ","start":102.48267578125,"end":102.77253076171876},{"word":"constant ","start":102.77253076171876,"end":103.06238598632812},{"word":"updates ","start":103.06238598632812,"end":103.35224096679687},{"word":"on ","start":103.35224096679687,"end":103.64209594726563},{"word":"changes ","start":103.64209594726563,"end":103.931951171875},{"word":"in ","start":103.931951171875,"end":104.22180615234375},{"word":"payroll, ","start":104.22180615234375,"end":104.5116611328125},{"word":"preferred ","start":104.5116611328125,"end":104.80151635742187},{"word":"member ","start":104.80151635742187,"end":105.09137133789062},{"word":"rates ","start":105.09137133789062,"end":105.3812265625},{"word":"for ","start":105.3812265625,"end":105.67108154296875},{"word":"professional ","start":105.67108154296875,"end":105.9609365234375},{"word":"development ","start":105.9609365234375,"end":106.25079174804688},{"word":"seminars, ","start":106.25079174804688,"end":106.54064672851563},{"word":"networking ","start":106.54064672851563,"end":106.83050170898437},{"word":"with ","start":106.83050170898437,"end":107.12035693359375},{"word":"other ","start":107.12035693359375,"end":107.4102119140625},{"word":"payroll ","start":107.4102119140625,"end":107.70006713867187},{"word":"professionals ","start":107.70006713867187,"end":107.98992211914063},{"word":"locally ","start":107.98992211914063,"end":108.27977709960938},{"word":"and ","start":108.27977709960938,"end":108.56963232421874},{"word":"across ","start":108.56963232421874,"end":108.8594873046875},{"word":"Canada, ","start":108.8594873046875,"end":109.14934228515625},{"word":"support ","start":109.14934228515625,"end":109.43919750976562},{"word":"with ","start":109.43919750976562,"end":109.72905249023438},{"word":"recruiting ","start":109.72905249023438,"end":110.01890771484375},{"word":"payroll ","start":110.01890771484375,"end":110.3087626953125},{"word":"professionals, ","start":110.3087626953125,"end":110.59861767578126},{"word":"and ","start":110.59861767578126,"end":110.88847290039062},{"word":"discounts ","start":110.88847290039062,"end":111.17832788085937},{"word":"in ","start":111.17832788085937,"end":111.46818286132813},{"word":"many ","start":111.46818286132813,"end":111.7580380859375},{"word":"retail ","start":111.7580380859375,"end":112.04789306640625}],"metadata":{"response_id":6}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":112.198001,"end":112.198001}]},{"role":"agent","content":"stores and services using MembersPerks. Would you be open to renewing your membership today?","words":[{"word":"stores ","start":112.04789306640625,"end":112.33774829101563},{"word":"and ","start":112.33774829101563,"end":112.62760327148438},{"word":"services ","start":112.62760327148438,"end":112.91745825195312},{"word":"using ","start":112.91745825195312,"end":113.2073134765625},{"word":"MembersPerks.","start":113.2073134765625,"end":113.49716845703125},{"word":" Would ","start":115.26470825195312,"end":115.5545634765625},{"word":"you ","start":115.5545634765625,"end":115.84441845703125},{"word":"be ","start":115.84441845703125,"end":116.1342734375},{"word":"open ","start":116.1342734375,"end":116.42412866210938},{"word":"to ","start":116.42412866210938,"end":116.71398364257813},{"word":"renewing ","start":116.71398364257813,"end":117.0038388671875},{"word":"your ","start":117.0038388671875,"end":117.29369384765624},{"word":"membership ","start":117.26202001953125,"end":117.551875},{"word":"today?","start":117.26202001953125,"end":117.551875}],"metadata":{"response_id":6}},{"role":"user","content":"Not right now. 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EVENT: call_analyzed
CONTACT ID: 29538
CALL ID: call_e0c0d42cc9553844d89bb8bfb48
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 66 → HTTP 201
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FIELD 80 → HTTP 201
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 201
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FIELD 68 → HTTP 201
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FIELD 2 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:17:18
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a11ca3db3b8e2b4b24e14d46fff","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Changhua","last_name":"Su","full_name":"Changhua Su","contact_id":"29385","email":"changhuachanghua@gmail.com","orgname":"Accounting & Tax CHS","member_type":"AST","bloc_notes_ac":"DEc 5 2025 vm  Dec 12 2025 vm\r\nDec 16 2025 vm\n2026-03-10 Dial no answer, phone: +14168369778\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14168369778\n2026 Mar 16 call reached voicemail, no contact made\n2026-03-18 Dial no answer, phone: +14168369778","number_of_passed_courses":"3","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a11ca3db3b8e2b4b24e14d46fff","X-RetellAI-SipTraceId":"call_a11ca3db3b8e2b4b24e14d46fff","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773861428120,"end_timestamp":1773861433494,"duration_ms":5374,"transcript":"Agent: Hello, may \nUser: You have \nAgent: I please \nUser: reached the voice mailbox of \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.858708251953125,"end":2.1485634765625},{"word":"may ","start":2.1485634765625,"end":2.43841845703125}],"metadata":{"response_id":0}},{"role":"user","content":"You have ","words":[{"word":"You ","start":2.4399999,"end":2.7600000000000002},{"word":"have ","start":2.7600000000000002,"end":3}]},{"role":"agent","content":"I please ","words":[{"word":"I ","start":2.43841845703125,"end":2.7282734375},{"word":"please ","start":2.7282734375,"end":3.018128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"reached the voice mailbox of ","words":[{"word":"reached ","start":3,"end":3.2399998},{"word":"the ","start":3.2399998,"end":3.4799998},{"word":"voice ","start":3.4799998,"end":3.7199998},{"word":"mailbox ","start":3.7199998,"end":4.2},{"word":"of ","start":4.2,"end":4.5200000000000005}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.858708251953125,"end":2.1485634765625},{"word":"may ","start":2.1485634765625,"end":2.43841845703125}],"metadata":{"response_id":0}},{"role":"user","content":"You have ","words":[{"word":"You ","start":2.4399999,"end":2.7600000000000002},{"word":"have ","start":2.7600000000000002,"end":3}]},{"role":"agent","content":"I please ","words":[{"word":"I ","start":2.43841845703125,"end":2.7282734375},{"word":"please ","start":2.7282734375,"end":3.018128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"reached the voice mailbox of ","words":[{"word":"reached ","start":3,"end":3.2399998},{"word":"the ","start":3.2399998,"end":3.4799998},{"word":"voice ","start":3.4799998,"end":3.7199998},{"word":"mailbox ","start":3.7199998,"end":4.2},{"word":"of ","start":4.2,"end":4.5200000000000005}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/26a0fca68bb362f24d62bd418f54fa2afb4a9d6a963f76e759874b01cda02ecf/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/26a0fca68bb362f24d62bd418f54fa2afb4a9d6a963f76e759874b01cda02ecf/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/26a0fca68bb362f24d62bd418f54fa2afb4a9d6a963f76e759874b01cda02ecf/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":922,"p90":922,"p95":922,"p99":922,"min":922,"max":922,"num":1,"values":[922]},"tts":{"p50":833,"p90":833,"p95":833,"p99":833,"min":833,"max":833,"num":1,"values":[833]},"knowledge_base":{"p50":77,"p90":77,"p95":77,"p99":77,"min":77,"max":77,"num":1,"values":[77]},"asr":{"p50":50,"p90":68,"p95":73.99999999999999,"p99":78.79999999999998,"min":20,"max":80,"num":7,"values":[50,40,50,60,20,30,80]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.8},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.15},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5708333,"combined_cost":3.425},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail. No conversation took place and no actions were taken.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no official opening or survey questions asked, no valid outcome or closing spoken.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as no human answered the call.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"100% . No branching errors as call was not answered and no survey conducted.","Verbatim Survey Compliance":"0% . No survey questions asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not present as call went to voicemail.","Debug Analytical Variables":"The call was not answered by a human, resulting in no official opening, no survey questions asked, and no closing. Therefore, Call Flow Completion Rate is 0%. Official Opening Gate Accuracy is 0% because the opening was never spoken. Survey Order Integrity Score is 0% due to no questions asked. Skip Logic Accuracy is 100% as no branching occurred. Verbatim Survey Compliance is 0% due to no survey. Mandatory Phrase Detection is No because required phrases were absent.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7183],"average":7183,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14168978618","direction":"outbound"},"event_timestamp":1773861439937}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29385
CALL ID: call_a11ca3db3b8e2b4b24e14d46fff
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:17:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_cd59f751d17ce460a79aca937fa","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Betty","last_name":"Tran","full_name":"Betty Tran","contact_id":"29671","email":"bet.mail@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"20 March 2025 VM\r\n24 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 VM\r\n28 April 2025 VM\r\n29 April 2025 VM\r\n30 April 2025 VM\r\n05 May 2025 VM\r\n06 May 2025 VM\r\n05 June 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no message left\n2026 Mar 09 contact not Betty, callback requested\n2026 Mar 11 voicemail reached, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:43-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cd59f751d17ce460a79aca937fa","X-RetellAI-SipTraceId":"call_cd59f751d17ce460a79aca937fa","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773861433638,"end_timestamp":1773861440254,"duration_ms":6616,"transcript":"Agent: Hello, may \nUser: You have reached mailbox number six four seven seven eight five. \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.372708251953125,"end":1.6625634765625},{"word":"may ","start":1.6625634765625,"end":1.95241845703125}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached mailbox number six four seven seven eight five. ","words":[{"word":"You ","start":1.6629999999999998,"end":1.9829998999999998},{"word":"have ","start":1.9829998999999998,"end":2.143},{"word":"reached ","start":2.143,"end":2.4629998},{"word":"mailbox ","start":2.4629998,"end":3.1029999999999998},{"word":"number ","start":3.1029999999999998,"end":3.503},{"word":"six ","start":3.503,"end":3.903},{"word":"four ","start":4.043,"end":4.603000000000001},{"word":"seven ","start":4.603000000000001,"end":5.0030003},{"word":"seven ","start":5.0030003,"end":5.4830003000000005},{"word":"eight ","start":5.4830003000000005,"end":5.8830004},{"word":"five. ","start":5.8830004,"end":6.283}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.372708251953125,"end":1.6625634765625},{"word":"may ","start":1.6625634765625,"end":1.95241845703125}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached mailbox number six four seven seven eight five. ","words":[{"word":"You ","start":1.6629999999999998,"end":1.9829998999999998},{"word":"have ","start":1.9829998999999998,"end":2.143},{"word":"reached ","start":2.143,"end":2.4629998},{"word":"mailbox ","start":2.4629998,"end":3.1029999999999998},{"word":"number ","start":3.1029999999999998,"end":3.503},{"word":"six ","start":3.503,"end":3.903},{"word":"four ","start":4.043,"end":4.603000000000001},{"word":"seven ","start":4.603000000000001,"end":5.0030003},{"word":"seven ","start":5.0030003,"end":5.4830003000000005},{"word":"eight ","start":5.4830003000000005,"end":5.8830004},{"word":"five. ","start":5.8830004,"end":6.283}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c18c56823078b7f62764825491837ef788f626bf135161dd203b4bdc649ed455/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c18c56823078b7f62764825491837ef788f626bf135161dd203b4bdc649ed455/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c18c56823078b7f62764825491837ef788f626bf135161dd203b4bdc649ed455/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":565,"p90":565,"p95":565,"p99":565,"min":565,"max":565,"num":1,"values":[565]},"tts":{"p50":766,"p90":766,"p95":766,"p99":766,"min":766,"max":766,"num":1,"values":[766]},"knowledge_base":{"p50":152,"p90":152,"p95":152,"p99":152,"min":152,"max":152,"num":1,"values":[152]},"asr":{"p50":20.000100000000202,"p90":30.000200000000405,"p95":30.00025000000005,"p99":30.00028999999977,"min":19.999899999999798,"max":30.000299999999697,"num":11,"values":[19.999999999999773,20.000100000000202,20,20,19.999999999999545,19.999899999999798,30.000200000000405,30.000299999999697,20.0003999999999,29.9996000000001,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.6416667},{"product":"short_call_surcharge","cost":0.5},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.175},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.7875},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0583333}],"total_duration_seconds":7,"total_duration_unit_price":0.4803571,"combined_cost":3.3625},"call_analysis":{"call_summary":"The call was made to the contact but went directly to voicemail without any conversation taking place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered and no conversation took place, so no flow completion.","Official Opening Gate Accuracy":"0% . No opening was spoken as the call went to voicemail without reaching a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"No . Required phrases were not detected as no conversation occurred.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, resulting in no conversation or survey questions asked. Therefore, all metrics related to call flow, opening accuracy, survey order, skip logic, and phrase detection are zero or negative. The call was unsuccessful and no data was collected.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7137],"average":7137,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16477856700","direction":"outbound"},"event_timestamp":1773861444154}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29671
CALL ID: call_cd59f751d17ce460a79aca937fa
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:38-06:00","email":"bet.mail@gmail.com","phone":"6477856700","firstName":"Betty","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"df1ce036b6eb5f3f0fe13c18cb13f2b7","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"4","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T14:16:44-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:38","updated_utc_timestamp":"2026-03-18 14:16:44","created_timestamp":"2025-02-12 09:32:38","updated_timestamp":"2026-03-18 14:16:44","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/automationEntryCounts"},"id":"29671","organization":null}],"fieldValue":{"contact":"29671","field":"310","value":"The call was made to the contact but went directly to voicemail without any conversation taking place.","cdate":"2026-03-03T14:05:25-06:00","udate":"2026-03-18T14:17:24-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014938\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014938\/field"},"owner":"29671","id":"1014938"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:38-06:00","email":"bet.mail@gmail.com","phone":"6477856700","firstName":"Betty","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"df1ce036b6eb5f3f0fe13c18cb13f2b7","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"4","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T14:17:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:38","updated_utc_timestamp":"2026-03-18 14:17:24","created_timestamp":"2025-02-12 09:32:38","updated_timestamp":"2026-03-18 14:17:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/automationEntryCounts"},"id":"29671","organization":null}],"fieldValue":{"contact":"29671","field":"311","value":"Call reached voicemail","cdate":"2026-03-03T14:05:26-06:00","udate":"2026-03-18T14:17:24-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014940\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014940\/field"},"owner":"29671","id":"1014940"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:38-06:00","email":"bet.mail@gmail.com","phone":"6477856700","firstName":"Betty","lastName":"Tran","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"df1ce036b6eb5f3f0fe13c18cb13f2b7","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"4","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T14:17:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:38","updated_utc_timestamp":"2026-03-18 14:17:25","created_timestamp":"2025-02-12 09:32:38","updated_timestamp":"2026-03-18 14:17:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29671\/automationEntryCounts"},"id":"29671","organization":null}],"fieldValue":{"contact":"29671","field":"33","value":"20 March 2025 VM\r\n24 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 VM\r\n28 April 2025 VM\r\n29 April 2025 VM\r\n30 April 2025 VM\r\n05 May 2025 VM\r\n06 May 2025 VM\r\n05 June 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no message left\n2026 Mar 09 contact not Betty, callback requested\n2026 Mar 11 voicemail reached, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made","cdate":"2025-04-28T10:58:12-05:00","udate":"2026-03-18T14:17:25-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/373206\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/373206\/field"},"owner":"29671","id":"373206"}}
FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:17:26
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_cf96635595d847b8698203c9d52","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Enmanuel","last_name":"Suarez","full_name":"Enmanuel Suarez","contact_id":"29400","email":"enmanuel.suarez@footlocker.com","orgname":"Foot Locker, Inc.","member_type":"AST","bloc_notes_ac":"Dec  5 2025 completed with renewal\n2026 Mar 10 reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 voicemail reached, no contact made\n2026 Mar 16 call went to voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"PA","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cf96635595d847b8698203c9d52","X-RetellAI-SipTraceId":"call_cf96635595d847b8698203c9d52","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773861437248,"end_timestamp":1773861441125,"duration_ms":3877,"transcript":"User: Telephone number four eight four \n","transcript_object":[{"role":"user","content":"Telephone number four eight four ","words":[{"word":"Telephone ","start":0.807,"end":1.287},{"word":"number ","start":1.287,"end":1.9269999999999998},{"word":"four ","start":1.9269999999999998,"end":2.4069999},{"word":"eight ","start":2.4069999,"end":2.807},{"word":"four ","start":2.807,"end":3.1270000000000002}]}],"transcript_with_tool_calls":[{"role":"user","content":"Telephone number four eight four ","words":[{"word":"Telephone ","start":0.807,"end":1.287},{"word":"number ","start":1.287,"end":1.9269999999999998},{"word":"four ","start":1.9269999999999998,"end":2.4069999},{"word":"eight ","start":2.4069999,"end":2.807},{"word":"four ","start":2.807,"end":3.1270000000000002}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e9f8c6f4d03c763ec971bc528510329f10f4f42c5f5760cb992c33d226022f4f/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e9f8c6f4d03c763ec971bc528510329f10f4f42c5f5760cb992c33d226022f4f/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e9f8c6f4d03c763ec971bc528510329f10f4f42c5f5760cb992c33d226022f4f/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":927,"p90":927,"p95":927,"p99":927,"min":927,"max":927,"num":1,"values":[927]},"tts":{"p50":658,"p90":658,"p95":658,"p99":658,"min":658,"max":658,"num":1,"values":[658]},"knowledge_base":{"p50":73,"p90":73,"p95":73,"p99":73,"min":73,"max":73,"num":1,"values":[73]},"asr":{"p50":25,"p90":39.999964999999975,"p95":39.99998249999999,"p99":39.999996499999995,"min":9.999900000000025,"max":40,"num":6,"values":[39.99992999999995,30,9.999900000000025,40,20,10]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but went to voicemail after 3 seconds. No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was disconnected immediately after voicemail was reached, no official opening or questions asked, no valid outcome assigned, no closing spoken.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as no human was reached and call went to voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to no contact with human.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered by human.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not detected as no conversation took place.","Debug Analytical Variables":"The call was disconnected after reaching voicemail with no human interaction, resulting in zero scores for call flow completion, official opening accuracy, survey order integrity, skip logic accuracy, and verbatim survey compliance. Mandatory phrases were not detected due to lack of conversation.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7201],"average":7201,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17174671609","direction":"outbound"},"event_timestamp":1773861447234}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29400
CALL ID: call_cf96635595d847b8698203c9d52
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:25-06:00","email":"enmanuel.suarez@footlocker.com","phone":"7179725658","firstName":"Enmanuel","lastName":"Suarez","orgid":"23674","orgname":"Foot Locker, Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"fe741e03dcff11edcc3b29250ff0030c","socialdata_lastcheck":null,"email_local":"","email_domain":"footlocker.com","sentcnt":"9","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-12-08T10:10:28-06:00","udate":"2026-03-18T14:17:27-05:00","edate":"2025-12-08T10:10:23-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:25","updated_utc_timestamp":"2026-03-18 14:17:27","created_timestamp":"2025-02-12 09:32:25","updated_timestamp":"2026-03-18 14:17:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 08:47:32","last_open_date":"2025-05-29 11:57:31","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/automationEntryCounts"},"id":"29400","organization":"23674"}],"fieldValue":{"contact":"29400","field":"310","value":"The call was an outbound attempt to reach the contact but went to voicemail after 3 seconds. No conversation took place.","cdate":"2026-03-10T12:22:28-05:00","udate":"2026-03-18T14:17:27-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1035631\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1035631\/field"},"owner":"29400","id":"1035631"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:25-06:00","email":"enmanuel.suarez@footlocker.com","phone":"7179725658","firstName":"Enmanuel","lastName":"Suarez","orgid":"23674","orgname":"Foot Locker, Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"fe741e03dcff11edcc3b29250ff0030c","socialdata_lastcheck":null,"email_local":"","email_domain":"footlocker.com","sentcnt":"9","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-12-08T10:10:28-06:00","udate":"2026-03-18T14:17:27-05:00","edate":"2025-12-08T10:10:23-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:25","updated_utc_timestamp":"2026-03-18 14:17:27","created_timestamp":"2025-02-12 09:32:25","updated_timestamp":"2026-03-18 14:17:27","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 08:47:32","last_open_date":"2025-05-29 11:57:31","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29400\/automationEntryCounts"},"id":"29400","organization":"23674"}],"fieldValue":{"contact":"29400","field":"311","value":"Voicemail reached, no contact","cdate":"2026-03-10T12:22:28-05:00","udate":"2026-03-18T14:17:28-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1035632\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1035632\/field"},"owner":"29400","id":"1035632"}}
FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:17:36
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_0a8a1f33b288237ab13eeb7f2d7","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Jon","last_name":"Martin","full_name":"Jon Martin","contact_id":"29630","email":"jonmartin@bflcanada.ca","orgname":"BFL Canada","member_type":"AST","bloc_notes_ac":"Dec 8 2025 vm  Dec 12 2025 vm\r\nDec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 voicemail reached, no conversation","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0a8a1f33b288237ab13eeb7f2d7","X-RetellAI-SipTraceId":"call_0a8a1f33b288237ab13eeb7f2d7","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773861448264,"end_timestamp":1773861451661,"duration_ms":3397,"transcript":"Agent: Hello, \nUser: Hi. \nAgent: may I \nUser: You've reached the voice mail of Tom Martin. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.299708251953125,"end":1.5895634765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.7489999999999999,"end":2.069}]},{"role":"agent","content":"may I ","words":[{"word":"may ","start":1.5895634765625,"end":1.87941845703125},{"word":"I ","start":1.87941845703125,"end":2.1692734375}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail of Tom Martin. ","words":[{"word":"You've ","start":2.069,"end":2.229},{"word":"reached ","start":2.229,"end":2.3890000000000002},{"word":"the ","start":2.3890000000000002,"end":2.4690000000000003},{"word":"voice ","start":2.4690000000000003,"end":2.629},{"word":"mail ","start":2.629,"end":2.789},{"word":"of ","start":2.789,"end":2.869},{"word":"Tom ","start":2.869,"end":3.029},{"word":"Martin. ","start":3.029,"end":3.189}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.299708251953125,"end":1.5895634765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.7489999999999999,"end":2.069}]},{"role":"agent","content":"may I ","words":[{"word":"may ","start":1.5895634765625,"end":1.87941845703125},{"word":"I ","start":1.87941845703125,"end":2.1692734375}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail of Tom Martin. ","words":[{"word":"You've ","start":2.069,"end":2.229},{"word":"reached ","start":2.229,"end":2.3890000000000002},{"word":"the ","start":2.3890000000000002,"end":2.4690000000000003},{"word":"voice ","start":2.4690000000000003,"end":2.629},{"word":"mail ","start":2.629,"end":2.789},{"word":"of ","start":2.789,"end":2.869},{"word":"Tom ","start":2.869,"end":3.029},{"word":"Martin. ","start":3.029,"end":3.189}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/3335322e6d9f73d343c177782b0ddf450be0a7c2d3bf89fc10411869ebdf86cc/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/3335322e6d9f73d343c177782b0ddf450be0a7c2d3bf89fc10411869ebdf86cc/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/3335322e6d9f73d343c177782b0ddf450be0a7c2d3bf89fc10411869ebdf86cc/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":692,"p90":692,"p95":692,"p99":692,"min":692,"max":692,"num":1,"values":[692]},"tts":{"p50":530,"p90":530,"p95":530,"p99":530,"min":530,"max":530,"num":1,"values":[530]},"knowledge_base":{"p50":124,"p90":124,"p95":124,"p99":124,"min":124,"max":124,"num":1,"values":[124]},"asr":{"p50":20,"p90":20.000069999999823,"p95":20.000084999999785,"p99":20.000096999999755,"min":20,"max":20.000099999999748,"num":4,"values":[20.000099999999748,20,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was not answered by the intended contact and went to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, no official opening or closing.","Official Opening Gate Accuracy":"0% . No official opening as call was not answered by the contact.","Survey Order Integrity Score":"0% . No survey questions asked due to no contact.","Skip Logic Accuracy":"100% . No branching errors as no conversation took place.","Verbatim Survey Compliance":"0% . No survey questions asked or answered.","Mandatory Phrase Detection":"0% . No required phrases detected due to no conversation.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call was not answered and no valid finish state was reached. Official Opening Gate Accuracy is 0% as the official opening was never spoken. Survey Order Integrity Score is 0% because no survey questions were asked. Skip Logic Accuracy is 100% since no branching occurred. Verbatim Survey Compliance is 0% due to no survey interaction. Mandatory Phrase Detection is 0% as no phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7186],"average":7186,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14168079352","direction":"outbound"},"event_timestamp":1773861457436}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29630
CALL ID: call_0a8a1f33b288237ab13eeb7f2d7
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:17:38
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_cd51984a06b2e87eb0b0143d5cd","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Charlene","last_name":"Burnett","full_name":"Charlene Burnett","contact_id":"30075","email":"payroll@fraserdirect.ca","orgname":"Fraser Direct Logistics","member_type":"AST","bloc_notes_ac":"April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235","number_of_passed_courses":"0","extension":"235","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cd51984a06b2e87eb0b0143d5cd","X-RetellAI-SipTraceId":"call_cd51984a06b2e87eb0b0143d5cd","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773861437955,"end_timestamp":1773861452773,"duration_ms":14818,"transcript":"User: Invalid entry. Please try again. To leave a callback number, press one. To leave a voice message, press seven. \nAgent: No thank you, I will try to call back another time. Goodbye.\n","transcript_object":[{"role":"user","content":"Invalid entry. Please try again. To leave a callback number, press one. To leave a voice message, press seven. ","words":[{"word":"Invalid ","start":4.144,"end":4.784},{"word":"entry. ","start":4.784,"end":5.343999999999999},{"word":"Please ","start":5.343999999999999,"end":5.584},{"word":"try ","start":5.584,"end":5.824},{"word":"again. ","start":5.824,"end":6.303999999999999},{"word":"To ","start":6.303999999999999,"end":6.4639999999999995},{"word":"leave ","start":6.4639999999999995,"end":6.624},{"word":"a ","start":6.624,"end":6.784},{"word":"callback ","start":6.784,"end":7.1039997},{"word":"number, ","start":7.1039997,"end":7.5839997},{"word":"press ","start":7.5839997,"end":7.744},{"word":"one. ","start":7.744,"end":7.984},{"word":"To ","start":8.204,"end":8.443999999999999},{"word":"leave ","start":8.443999999999999,"end":8.604},{"word":"a ","start":8.604,"end":8.764},{"word":"voice ","start":8.764,"end":9.004},{"word":"message, ","start":9.004,"end":9.484},{"word":"press ","start":9.484,"end":9.724},{"word":"seven. ","start":9.724,"end":9.884}]},{"role":"agent","content":"No thank you, I will try to call back another time. Goodbye.","words":[{"word":"No ","start":12.097,"end":12.38685498046875},{"word":"thank ","start":12.38685498046875,"end":12.676710205078125},{"word":"you, ","start":12.676710205078125,"end":12.966565185546875},{"word":"I ","start":12.966565185546875,"end":13.25642041015625},{"word":"will ","start":13.25642041015625,"end":13.546275390625},{"word":"try ","start":13.546275390625,"end":13.83613037109375},{"word":"to ","start":13.83613037109375,"end":14.125985595703124},{"word":"call ","start":13.85052001953125,"end":14.140375},{"word":"back ","start":13.85052001953125,"end":14.140375},{"word":"another ","start":13.85052001953125,"end":14.140375},{"word":"time.","start":13.85052001953125,"end":14.140375},{"word":" Goodbye.","start":14.140375,"end":14.43022998046875}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"tool_call_invocation","tool_call_id":"4700ede321ffddaa","name":"press_digit","arguments":"{\"digit_to_press\":\"235\"}","time_sec":1.208,"type":"press_digit"},{"role":"tool_call_result","tool_call_id":"4700ede321ffddaa","successful":true,"content":"{\"status\":\"digit pressed\"}","time_sec":1.208},{"role":"user","content":"Invalid entry. Please try again. To leave a callback number, press one. To leave a voice message, press seven. ","words":[{"word":"Invalid ","start":4.144,"end":4.784},{"word":"entry. ","start":4.784,"end":5.343999999999999},{"word":"Please ","start":5.343999999999999,"end":5.584},{"word":"try ","start":5.584,"end":5.824},{"word":"again. ","start":5.824,"end":6.303999999999999},{"word":"To ","start":6.303999999999999,"end":6.4639999999999995},{"word":"leave ","start":6.4639999999999995,"end":6.624},{"word":"a ","start":6.624,"end":6.784},{"word":"callback ","start":6.784,"end":7.1039997},{"word":"number, ","start":7.1039997,"end":7.5839997},{"word":"press ","start":7.5839997,"end":7.744},{"word":"one. 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Goodbye.","words":[{"word":"No ","start":12.097,"end":12.38685498046875},{"word":"thank ","start":12.38685498046875,"end":12.676710205078125},{"word":"you, ","start":12.676710205078125,"end":12.966565185546875},{"word":"I ","start":12.966565185546875,"end":13.25642041015625},{"word":"will ","start":13.25642041015625,"end":13.546275390625},{"word":"try ","start":13.546275390625,"end":13.83613037109375},{"word":"to ","start":13.83613037109375,"end":14.125985595703124},{"word":"call ","start":13.85052001953125,"end":14.140375},{"word":"back ","start":13.85052001953125,"end":14.140375},{"word":"another ","start":13.85052001953125,"end":14.140375},{"word":"time.","start":13.85052001953125,"end":14.140375},{"word":" Goodbye.","start":14.140375,"end":14.43022998046875}],"metadata":{"response_id":2}},{"role":"tool_call_invocation","tool_call_id":"efaeefd63ace61e3","name":"end_call","arguments":"{\"execution_message\":\"No thank you, I will try to call back another time. Goodbye.\"}","time_sec":14.814,"type":"end_call"}],"knowledge_base_retrieved_contents_url":"https://dxc03zgurdly9.cloudfront.net/43b1b34861a80e33658124b3b708f3e64c40334d0d4946e7c383c8d3e342ac75/knowledge_base_retrieved_contents.json","recording_url":"https://dxc03zgurdly9.cloudfront.net/43b1b34861a80e33658124b3b708f3e64c40334d0d4946e7c383c8d3e342ac75/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/43b1b34861a80e33658124b3b708f3e64c40334d0d4946e7c383c8d3e342ac75/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/43b1b34861a80e33658124b3b708f3e64c40334d0d4946e7c383c8d3e342ac75/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":841,"p90":914.6,"p95":923.8,"p99":931.16,"min":749,"max":933,"num":2,"values":[749,933]},"e2e":{"p50":2213,"p90":2213,"p95":2213,"p99":2213,"min":2213,"max":2213,"num":1,"values":[2213]},"tts":{"p50":827.5,"p90":892.7,"p95":900.85,"p99":907.37,"min":746,"max":909,"num":2,"values":[746,909]},"knowledge_base":{"p50":111,"p90":152.79999999999998,"p95":162.39999999999998,"p99":170.07999999999998,"min":54,"max":172,"num":5,"values":[124,54,84,111,172]},"asr":{"p50":40,"p90":60.00023999999903,"p95":256.0003599999966,"p99":1667.2000720000008,"min":20,"max":2020,"num":19,"values":[20,20,2020,50,29.99999999999909,40,30,30,30,30,50,39.99999999999909,40,49.999799999999595,49.99960000000101,40,50,60.00040000000081,60.000199999998586]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.375},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.375},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.6875},{"product":"llm_token_surcharge","cost":2},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.125}],"total_duration_seconds":15,"total_duration_unit_price":0.3708333,"combined_cost":5.5625},"call_analysis":{"call_summary":"The agent attempted to reach the contact but encountered an invalid entry prompt and chose to end the call, planning to try again later. No conversation with the contact took place.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"03","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call ended early due to invalid entry, no contact reached","Other-member-benefit":"","call_summary_title":"Call ended due to invalid entry, no contact reached","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state, no official opening or survey questions asked, call ended early.","Official Opening Gate Accuracy":"100% . No official opening was spoken before identity confirmation as no contact was reached.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching logic was needed as call ended before any survey or email sending.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No . Required phrases were not present as no conversation with contact occurred.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended prematurely without any official opening or survey questions. Official Opening Gate Accuracy is 100% since no opening was spoken before identity confirmation. Survey Order Integrity Score is 100% as no questions were asked, so no order violations. Skip Logic Accuracy is 100% because no branching was needed. Verbatim Survey Compliance is 100% by default due to no questions asked. Mandatory Phrase Detection is No because required phrases were absent.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7180,7804,7929],"average":7637.666666666667,"num_requests":3},"tool_calls":[{"tool_call_id":"4700ede321ffddaa","name":"press_digit","type":"press_digit","start_time_sec":1.208,"latency_ms":0,"success":true},{"tool_call_id":"efaeefd63ace61e3","name":"end_call","type":"end_call","start_time_sec":14.814}],"from_number":"+14375242727","to_number":"+19053304267","direction":"outbound"},"event_timestamp":1773861459705}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 30075
CALL ID: call_cd51984a06b2e87eb0b0143d5cd
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:17:41
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b84ca5d6fa0e5bb57b0e17d54ac","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Sadia","last_name":"Mohamed","full_name":"Sadia Mohamed","contact_id":"29983","email":"smohame4@yahoo.ca","orgname":"","member_type":"AST","bloc_notes_ac":"DEc 8 2025 vm  Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached voicemail, no conversation","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b84ca5d6fa0e5bb57b0e17d54ac","X-RetellAI-SipTraceId":"call_b84ca5d6fa0e5bb57b0e17d54ac","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773861451442,"end_timestamp":1773861456497,"duration_ms":5055,"transcript":"User: You have reached the voice mailbox. \n","transcript_object":[{"role":"user","content":"You have reached the voice mailbox. ","words":[{"word":"You ","start":3.3539999999999996,"end":3.6739998999999997},{"word":"have ","start":3.6739998999999997,"end":3.8339999999999996},{"word":"reached ","start":3.8339999999999996,"end":4.074},{"word":"the ","start":4.074,"end":4.234},{"word":"voice ","start":4.234,"end":4.474},{"word":"mailbox. ","start":4.474,"end":4.874}]}],"transcript_with_tool_calls":[{"role":"user","content":"You have reached the voice mailbox. ","words":[{"word":"You ","start":3.3539999999999996,"end":3.6739998999999997},{"word":"have ","start":3.6739998999999997,"end":3.8339999999999996},{"word":"reached ","start":3.8339999999999996,"end":4.074},{"word":"the ","start":4.074,"end":4.234},{"word":"voice ","start":4.234,"end":4.474},{"word":"mailbox. ","start":4.474,"end":4.874}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4a53c8bae4ed8aa60eb1784744cff1aad3c9e1601ee759cc75e08c789a3c2aaf/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4a53c8bae4ed8aa60eb1784744cff1aad3c9e1601ee759cc75e08c789a3c2aaf/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4a53c8bae4ed8aa60eb1784744cff1aad3c9e1601ee759cc75e08c789a3c2aaf/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":3379,"p90":3379,"p95":3379,"p99":3379,"min":3379,"max":3379,"num":1,"values":[3379]},"tts":{"p50":542,"p90":542,"p95":542,"p99":542,"min":542,"max":542,"num":1,"values":[542]},"knowledge_base":{"p50":63,"p90":63,"p95":63,"p99":63,"min":63,"max":63,"num":1,"values":[63]},"asr":{"p50":30,"p90":56.00000000000036,"p95":58.00000000000018,"p99":59.60000000000004,"min":20,"max":60,"num":5,"values":[20,30,30,60,50.00000000000091]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.8},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.15},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5708333,"combined_cost":3.425},"call_analysis":{"call_summary":"The call was not answered by a human and went directly to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, and no official opening or closing was delivered.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was not answered and went to voicemail immediately, resulting in no conversation flow, no official opening, no survey questions, and no closing. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7165],"average":7165,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14162362479","direction":"outbound"},"event_timestamp":1773861462432}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29983
CALL ID: call_b84ca5d6fa0e5bb57b0e17d54ac
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:17:48
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a0d42a0b7456cba971ed3d631b2","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Howard","last_name":"Furness","full_name":"Howard Furness","contact_id":"29928","email":"howard.furness@yahoo.ca","orgname":"","member_type":"AST","bloc_notes_ac":"Dec 8 2025 vm  Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no human interaction\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 12 call reached voicemail, no conversation with contact\n2026 Mar 12 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 18 call reached voicemail, no human interaction","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a0d42a0b7456cba971ed3d631b2","X-RetellAI-SipTraceId":"call_a0d42a0b7456cba971ed3d631b2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773861458573,"end_timestamp":1773861464374,"duration_ms":5801,"transcript":"Agent: Hello, may I please speak with Howard?\nUser: Hello. Thanks for calling. We're not here to take your call. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Howard?","words":[{"word":"Hello, ","start":1.400708251953125,"end":1.6905634765625},{"word":"may ","start":1.6905634765625,"end":1.98041845703125},{"word":"I ","start":1.98041845703125,"end":2.2702734375},{"word":"please ","start":2.2702734375,"end":2.560128662109375},{"word":"speak ","start":2.560128662109375,"end":2.849983642578125},{"word":"with ","start":2.849983642578125,"end":3.1398388671875},{"word":"Howard?","start":2.93364501953125,"end":3.2235}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Thanks for calling. We're not here to take your call. ","words":[{"word":"Hello. ","start":3.542,"end":3.9419999999999997},{"word":"Thanks ","start":3.9419999999999997,"end":4.102},{"word":"for ","start":4.102,"end":4.2620000000000005},{"word":"calling. ","start":4.2620000000000005,"end":4.582},{"word":"We're ","start":4.582,"end":4.742},{"word":"not ","start":4.742,"end":4.902},{"word":"here ","start":4.902,"end":5.062},{"word":"to ","start":5.062,"end":5.142},{"word":"take ","start":5.142,"end":5.3019997000000005},{"word":"your ","start":5.3019997000000005,"end":5.462000000000001},{"word":"call. ","start":5.462000000000001,"end":5.622}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Howard?","words":[{"word":"Hello, ","start":1.400708251953125,"end":1.6905634765625},{"word":"may ","start":1.6905634765625,"end":1.98041845703125},{"word":"I ","start":1.98041845703125,"end":2.2702734375},{"word":"please ","start":2.2702734375,"end":2.560128662109375},{"word":"speak ","start":2.560128662109375,"end":2.849983642578125},{"word":"with ","start":2.849983642578125,"end":3.1398388671875},{"word":"Howard?","start":2.93364501953125,"end":3.2235}],"metadata":{"response_id":0}},{"role":"user","content":"Hello. Thanks for calling. We're not here to take your call. ","words":[{"word":"Hello. ","start":3.542,"end":3.9419999999999997},{"word":"Thanks ","start":3.9419999999999997,"end":4.102},{"word":"for ","start":4.102,"end":4.2620000000000005},{"word":"calling. ","start":4.2620000000000005,"end":4.582},{"word":"We're ","start":4.582,"end":4.742},{"word":"not ","start":4.742,"end":4.902},{"word":"here ","start":4.902,"end":5.062},{"word":"to ","start":5.062,"end":5.142},{"word":"take ","start":5.142,"end":5.3019997000000005},{"word":"your ","start":5.3019997000000005,"end":5.462000000000001},{"word":"call. ","start":5.462000000000001,"end":5.622}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4f0dab8a9fc128af22c529cdf4c5fbc43ce9da1d93289d1bec77f12fdf836a88/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4f0dab8a9fc128af22c529cdf4c5fbc43ce9da1d93289d1bec77f12fdf836a88/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4f0dab8a9fc128af22c529cdf4c5fbc43ce9da1d93289d1bec77f12fdf836a88/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":773,"p90":773,"p95":773,"p99":773,"min":773,"max":773,"num":1,"values":[773]},"tts":{"p50":557,"p90":557,"p95":557,"p99":557,"min":557,"max":557,"num":1,"values":[557]},"knowledge_base":{"p50":109.5,"p90":128.3,"p95":130.65,"p99":132.53,"min":86,"max":133,"num":2,"values":[86,133]},"asr":{"p50":20,"p90":30.000119999999878,"p95":30.00020999999979,"p99":30.000281999999714,"min":10,"max":30.000299999999697,"num":7,"values":[10,10,10,20,30,30,30.000299999999697]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.8},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.15},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5708333,"combined_cost":3.425},"call_analysis":{"call_summary":"The call was made to Howard but was answered by a voicemail or automated message indicating they are not available to take the call.","in_voicemail":true,"user_sentiment":"Negative","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no conversation.","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered by a human, no official opening or survey questions asked, no valid outcome assigned.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as the call was not answered by the intended contact.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"100% . No branching errors as no survey or renewal process was initiated.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not present as call was not answered by a human.","Debug Analytical Variables":"The call was not answered by a human, resulting in no official opening, no survey questions, and no closing. Therefore, call flow completion rate is 0%. Official opening gate accuracy is 0% because the opening was never spoken after identity confirmation. Survey order integrity is 0% due to no questions asked. Skip logic accuracy is 100% as no branching occurred. Verbatim survey compliance is 0% due to no survey. Mandatory phrase detection is No because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7164],"average":7164,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16473443309","direction":"outbound"},"event_timestamp":1773861469376}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29928
CALL ID: call_a0d42a0b7456cba971ed3d631b2
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:17:50
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_46c7705aee58dbaef5a0fa9990f","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Hira","last_name":"Mall","full_name":"Hira Mall","contact_id":"44081","email":"hiramall@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Dec 11 2025 vm  Dec 16 2025 vm\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached uninitialized voicemail, no contact made","number_of_passed_courses":"3","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_46c7705aee58dbaef5a0fa9990f","X-RetellAI-SipTraceId":"call_46c7705aee58dbaef5a0fa9990f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773861458122,"end_timestamp":1773861466442,"duration_ms":8320,"transcript":"Agent: Hello, may I please speak with Hira?\nUser: Your call has been forwarded to a voice mail service that has not been initialized by the customer you are calling. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Hira?","words":[{"word":"Hello, ","start":1.400708251953125,"end":1.6905634765625},{"word":"may ","start":1.6905634765625,"end":1.98041845703125},{"word":"I ","start":1.98041845703125,"end":2.2702734375},{"word":"please ","start":2.2702734375,"end":2.560128662109375},{"word":"speak ","start":2.560128662109375,"end":2.849983642578125},{"word":"with ","start":2.849983642578125,"end":3.1398388671875},{"word":"Hira?","start":3.11939501953125,"end":3.40925}],"metadata":{"response_id":0}},{"role":"user","content":"Your call has been forwarded to a voice mail service that has not been initialized by the customer you are calling. ","words":[{"word":"Your ","start":3.205,"end":3.5250000000000004},{"word":"call ","start":3.5250000000000004,"end":3.765},{"word":"has ","start":3.765,"end":4.0049998},{"word":"been ","start":4.0049998,"end":4.085},{"word":"forwarded ","start":4.085,"end":4.405},{"word":"to ","start":4.405,"end":4.6450000000000005},{"word":"a ","start":4.6450000000000005,"end":4.805},{"word":"voice ","start":4.805,"end":5.0449998},{"word":"mail ","start":5.0449998,"end":5.205},{"word":"service ","start":5.205,"end":5.445},{"word":"that ","start":5.615,"end":5.9350000000000005},{"word":"has ","start":5.9350000000000005,"end":6.095},{"word":"not ","start":6.095,"end":6.255},{"word":"been ","start":6.255,"end":6.415},{"word":"initialized ","start":6.415,"end":7.055},{"word":"by ","start":7.055,"end":7.215},{"word":"the ","start":7.215,"end":7.375},{"word":"customer ","start":7.375,"end":7.615},{"word":"you ","start":7.615,"end":7.775},{"word":"are ","start":7.775,"end":7.9349996},{"word":"calling. ","start":7.9349996,"end":8.0149995}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Hira?","words":[{"word":"Hello, ","start":1.400708251953125,"end":1.6905634765625},{"word":"may ","start":1.6905634765625,"end":1.98041845703125},{"word":"I ","start":1.98041845703125,"end":2.2702734375},{"word":"please ","start":2.2702734375,"end":2.560128662109375},{"word":"speak ","start":2.560128662109375,"end":2.849983642578125},{"word":"with ","start":2.849983642578125,"end":3.1398388671875},{"word":"Hira?","start":3.11939501953125,"end":3.40925}],"metadata":{"response_id":0}},{"role":"user","content":"Your call has been forwarded to a voice mail service that has not been initialized by the customer you are calling. ","words":[{"word":"Your ","start":3.205,"end":3.5250000000000004},{"word":"call ","start":3.5250000000000004,"end":3.765},{"word":"has ","start":3.765,"end":4.0049998},{"word":"been ","start":4.0049998,"end":4.085},{"word":"forwarded ","start":4.085,"end":4.405},{"word":"to ","start":4.405,"end":4.6450000000000005},{"word":"a ","start":4.6450000000000005,"end":4.805},{"word":"voice ","start":4.805,"end":5.0449998},{"word":"mail ","start":5.0449998,"end":5.205},{"word":"service ","start":5.205,"end":5.445},{"word":"that ","start":5.615,"end":5.9350000000000005},{"word":"has ","start":5.9350000000000005,"end":6.095},{"word":"not ","start":6.095,"end":6.255},{"word":"been ","start":6.255,"end":6.415},{"word":"initialized ","start":6.415,"end":7.055},{"word":"by ","start":7.055,"end":7.215},{"word":"the ","start":7.215,"end":7.375},{"word":"customer ","start":7.375,"end":7.615},{"word":"you ","start":7.615,"end":7.775},{"word":"are ","start":7.775,"end":7.9349996},{"word":"calling. ","start":7.9349996,"end":8.0149995}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/284534b851160a0ce0ab7babb7408fd2f434be7c540234d3db131790b421b1c6/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/284534b851160a0ce0ab7babb7408fd2f434be7c540234d3db131790b421b1c6/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/284534b851160a0ce0ab7babb7408fd2f434be7c540234d3db131790b421b1c6/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":626,"p90":626,"p95":626,"p99":626,"min":626,"max":626,"num":1,"values":[626]},"tts":{"p50":694,"p90":694,"p95":694,"p99":694,"min":694,"max":694,"num":1,"values":[694]},"knowledge_base":{"p50":148,"p90":148,"p95":148,"p99":148,"min":148,"max":148,"num":1,"values":[148]},"asr":{"p50":35.0001000000002,"p90":54.999874999999975,"p95":304.99986249999984,"p99":893.0001324999993,"min":20,"max":1040.0001999999995,"num":16,"values":[50,30,20,20,20,30.0003999999999,30,39.99999999999909,40,1040.0001999999995,59.99974999999995,39.999800000000505,30.000099999999293,30.000200000000405,40,49.9994999999999]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.825},{"product":"short_call_surcharge","cost":0.1},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.225},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":1.0125},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.075}],"total_duration_seconds":9,"total_duration_unit_price":0.3819444,"combined_cost":3.4375},"call_analysis":{"call_summary":"The call was made to Hira but was not answered and went to an uninitialized voicemail service. No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached uninitialized voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached uninitialized voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, no official opening or closing.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as no human answered and no identity confirmation occurred.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"100% . No branching errors as no interaction occurred.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not spoken due to no human contact.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call was not answered and no valid finish state was reached. Official Opening Gate Accuracy is 0% because the official opening was never spoken and no identity confirmation occurred. Survey Order Integrity Score is 0% as no survey questions were asked. Skip Logic Accuracy is 100% since no interaction occurred to cause branching errors. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7156],"average":7156,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14376886644","direction":"outbound"},"event_timestamp":1773861471300}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 44081
CALL ID: call_46c7705aee58dbaef5a0fa9990f
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:17:52
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a8cef4d167fd0d4ab152f94f0d8","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Freshta","last_name":"Maher","full_name":"Freshta Maher","contact_id":"29510","email":"fmaher@servicetitan.com","orgname":"ServiceTitan Inc","member_type":"AST","bloc_notes_ac":"Dec 5 2025 vm  Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"CA","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a8cef4d167fd0d4ab152f94f0d8","X-RetellAI-SipTraceId":"call_a8cef4d167fd0d4ab152f94f0d8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773861446613,"end_timestamp":1773861467102,"duration_ms":20489,"transcript":"Agent: Hello, \nUser: Hello? \nAgent: may I please speak with Freshta?\nUser: Yes. Speaking. \nAgent: Hello Freshta. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We noticed that your Associate membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.219708251953125,"end":1.5095634765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hello? ","words":[{"word":"Hello? 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","words":[{"word":"Hello? ","start":1.531,"end":1.9309999999999998}]},{"role":"agent","content":"may I please speak with Freshta?","words":[{"word":"may ","start":1.5095634765625,"end":1.79941845703125},{"word":"I ","start":1.79941845703125,"end":2.0892734375},{"word":"please ","start":2.0892734375,"end":2.379128662109375},{"word":"speak ","start":2.379128662109375,"end":2.668983642578125},{"word":"with ","start":2.668983642578125,"end":2.9588388671875},{"word":"Freshta?","start":2.9588388671875,"end":3.24869384765625}],"metadata":{"response_id":0}},{"role":"user","content":"Yes. Speaking. ","words":[{"word":"Yes. ","start":4.771,"end":5.1709996},{"word":"Speaking. ","start":5.1709996,"end":5.491}]},{"role":"agent","content":"Hello Freshta. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29510
CALL ID: call_a8cef4d167fd0d4ab152f94f0d8
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 15:18:30
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_6e8f891159659e16e99763bb3c8","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Liying","last_name":"Dong","full_name":"Liying Dong","contact_id":"29458","email":"amydong2008@gmail.com","orgname":"TLC Pharmaceutical Standards Ltd.","member_type":"AST","bloc_notes_ac":"Dec 5 2025 completed without renewal ( she might not renew because she is not getting the support she is looking for)\n2026 Mar 10 call reached voicemail, no contact made\n2026-03-10 Dial no answer, phone: +14166375126\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-12 Dial no answer, phone: +14166375126\n2026 Mar 16 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14166375126\n2026 Mar 18 call reached voicemail, no contact made","number_of_passed_courses":"3","extension":"","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6e8f891159659e16e99763bb3c8","X-RetellAI-SipTraceId":"call_6e8f891159659e16e99763bb3c8","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"not_connected","start_timestamp":1773861509812,"end_timestamp":1773861509812,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/5de22e975364e451fcb698c03714cdd55583b28fdb97c0fc6f67d78ee2228cb5/public.log","disconnection_reason":"dial_no_answer","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14375242727","to_number":"+14166375126","direction":"outbound"},"event_timestamp":1773861510901}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29458
CALL ID: call_6e8f891159659e16e99763bb3c8
EMAIL2 (collected): NULL
FIELD 33 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 16:02:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_3a4f6063c3229d461de81f42aec","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Freshta","last_name":"Maher","full_name":"Freshta Maher","contact_id":"29510","email":"fmaher@servicetitan.com","orgname":"ServiceTitan Inc","member_type":"AST","bloc_notes_ac":"Dec 5 2025 vm  Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"CA","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3a4f6063c3229d461de81f42aec","X-RetellAI-SipTraceId":"call_3a4f6063c3229d461de81f42aec","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773860832644,"end_timestamp":1773864144610,"duration_ms":3311966,"transcript":"Agent: Hello, \nUser: Thank you \nAgent: may I \nUser: for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. Leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name direct Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name direct Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name direct Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name direct Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.270708251953125,"end":1.5605634765625}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you ","words":[{"word":"Thank ","start":1.7,"end":2.02},{"word":"you ","start":2.02,"end":2.1}]},{"role":"agent","content":"may I ","words":[{"word":"may ","start":1.5605634765625,"end":1.85041845703125},{"word":"I ","start":1.85041845703125,"end":2.1402734375}],"metadata":{"response_id":0}},{"role":"user","content":"for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. ","words":[{"word":"for ","start":2.1,"end":2.34},{"word":"calling ","start":2.34,"end":2.6599999},{"word":"ServiceTitan. ","start":2.6599999,"end":3.4599998},{"word":"Please ","start":3.98,"end":4.3},{"word":"listen ","start":4.3,"end":4.619999999999999},{"word":"carefully ","start":4.619999999999999,"end":5.18},{"word":"to ","start":5.18,"end":5.34},{"word":"the ","start":5.34,"end":5.5},{"word":"following ","start":5.5,"end":5.8999999999999995},{"word":"menu ","start":5.8999999999999995,"end":6.22},{"word":"options ","start":6.22,"end":6.6200003999999995},{"word":"as ","start":6.6200003999999995,"end":6.859999999999999},{"word":"they ","start":6.859999999999999,"end":7.02},{"word":"have ","start":7.02,"end":7.26},{"word":"changed. 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Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. Leave a message in the general inbox, press nine. ","words":[{"word":"Thank ","start":68.13,"end":68.45},{"word":"you ","start":68.45,"end":68.61},{"word":"for ","start":68.61,"end":68.77},{"word":"calling ","start":68.77,"end":69.08999999999999},{"word":"ServiceTitan. 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Please enter the first three digits of the employee's first name. ","words":[{"word":"Welcome ","start":1398.75,"end":1399.07},{"word":"to ","start":1399.07,"end":1399.31},{"word":"the ","start":1399.31,"end":1399.3899999999999},{"word":"dial ","start":1399.3899999999999,"end":1399.7101},{"word":"by ","start":1399.7101,"end":1399.87},{"word":"name ","start":1399.87,"end":1400.11},{"word":"directory. 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For employment verification, press five. To leave a message in the general inbox, press nine. ","words":[{"word":"Thank ","start":1410.62,"end":1410.8600999999999},{"word":"you ","start":1410.8600999999999,"end":1411.02},{"word":"for ","start":1411.02,"end":1411.18},{"word":"calling ","start":1411.18,"end":1411.58},{"word":"ServiceTitan. ","start":1411.58,"end":1412.3799999999999},{"word":"Please ","start":1412.87,"end":1413.1899},{"word":"listen ","start":1413.1899,"end":1413.59},{"word":"carefully ","start":1413.59,"end":1414.0699},{"word":"to ","start":1414.0699,"end":1414.3099},{"word":"the ","start":1414.3099,"end":1414.47},{"word":"following ","start":1414.47,"end":1414.87},{"word":"menu ","start":1414.87,"end":1415.27},{"word":"options ","start":1415.27,"end":1415.59},{"word":"as ","start":1415.59,"end":1415.8299},{"word":"they ","start":1415.8299,"end":1415.99},{"word":"have ","start":1415.99,"end":1416.23},{"word":"changed. 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Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. ","words":[{"word":"Thank ","start":2460.6601,"end":2460.98},{"word":"you ","start":2460.98,"end":2461.14},{"word":"for ","start":2461.14,"end":2461.3},{"word":"calling ","start":2461.3,"end":2461.7001999999998},{"word":"ServiceTitan. 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Please enter the first three digits of the employee's first name. ","words":[{"word":"Welcome ","start":3039.17,"end":3039.5697999999998},{"word":"to ","start":3039.5697999999998,"end":3039.73},{"word":"the ","start":3039.73,"end":3039.8899},{"word":"dial ","start":3039.8899,"end":3040.1299},{"word":"by ","start":3040.1299,"end":3040.3699},{"word":"name ","start":3040.3699,"end":3040.6098},{"word":"directory. ","start":3040.6098,"end":3041.3298},{"word":"Please ","start":3041.3298,"end":3041.5697999999998},{"word":"enter ","start":3041.5697999999998,"end":3041.8098},{"word":"the ","start":3041.96,"end":3042.1199},{"word":"first ","start":3042.1199,"end":3042.3598},{"word":"three ","start":3042.3598,"end":3042.5998},{"word":"digits ","start":3042.5998,"end":3042.92},{"word":"of ","start":3042.92,"end":3043.08},{"word":"the ","start":3043.08,"end":3043.16},{"word":"employee's ","start":3043.16,"end":3043.72},{"word":"first ","start":3043.72,"end":3043.96},{"word":"name. 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call was an outbound attempt to reach a contact at ServiceTitan, but it only reached an automated phone menu system repeatedly. The agent tried multiple times to navigate the dial-by-name directory but did not connect with a human. The call ended with the user hanging up after 55 minutes without reaching a live person or completing any task.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"03","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached automated phone menu, no human contact","Other-member-benefit":"","call_summary_title":"No Human Contact - Reached Automated Menu","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state as no conversation with a human occurred and no survey or task was completed.","Official Opening Gate Accuracy":"0% . No official opening was spoken as no human was reached, only automated menu was encountered.","Survey Order Integrity Score":"0% . No survey questions were asked due to lack of human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call did not progress beyond automated system.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected as no human interaction occurred.","Debug Analytical Variables":"The call was an outbound call that only reached an automated phone menu system repeatedly. The agent attempted to navigate the dial-by-name directory multiple times but did not reach a human. Therefore, the call did not have an official opening, no survey questions were asked, no logical branching occurred, and no mandatory phrases were detected. The call ended with the user hanging up, resulting in a 0% call flow completion rate and all related quality metrics being 0%.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29510
CALL ID: call_3a4f6063c3229d461de81f42aec
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:30-06:00","email":"fmaher@servicetitan.com","phone":"8558990970","firstName":"Freshta","lastName":"Maher","orgid":"23628","orgname":"ServiceTitan Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"62886b629d0a11e3ea1b79c4cf642d62","socialdata_lastcheck":null,"email_local":"","email_domain":"servicetitan.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T15:02:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:30","updated_utc_timestamp":"2026-03-18 15:02:34","created_timestamp":"2025-02-12 09:32:30","updated_timestamp":"2026-03-18 15:02:34","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/automationEntryCounts"},"id":"29510","organization":"23628"}],"fieldValue":{"contact":"29510","field":"311","value":"No Human Contact - Reached Automated Menu","cdate":"2026-02-27T14:43:36-06:00","udate":"2026-03-18T15:02:34-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013311\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013311\/field"},"owner":"29510","id":"1013311"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:32:30-06:00","email":"fmaher@servicetitan.com","phone":"8558990970","firstName":"Freshta","lastName":"Maher","orgid":"23628","orgname":"ServiceTitan Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"62886b629d0a11e3ea1b79c4cf642d62","socialdata_lastcheck":null,"email_local":"","email_domain":"servicetitan.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T15:02:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:30","updated_utc_timestamp":"2026-03-18 15:02:35","created_timestamp":"2025-02-12 09:32:30","updated_timestamp":"2026-03-18 15:02:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29510\/automationEntryCounts"},"id":"29510","organization":"23628"}],"fieldValue":{"contact":"29510","field":"33","value":"Dec 5 2025 vm  Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact","cdate":"2025-05-21T13:13:59-05:00","udate":"2026-03-18T15:02:35-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/484717\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/484717\/field"},"owner":"29510","id":"484717"}}
FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 16:07:26
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_be8c5f56ea4ad3ef224be2cf0a0","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Kevin","last_name":"Hinman","full_name":"Kevin Hinman","contact_id":"29558","email":"kevin.hinman@wolterskluwer.com","orgname":"Wolters Kluwer","member_type":"AST","bloc_notes_ac":"20 May 2025 Invalid phone number\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail - no contact\n2026 Mar 06 call initiated but no response from contact\n2026 Mar 09 voicemail reached, no contact with Kevin\n2026 Mar 11 call reached Kevin but ended quickly, voicemail reached\n2026 Mar 13 call went to voicemail, no contact reached\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"CA","toronto_current_time":"2026-03-18T16:06:47-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_be8c5f56ea4ad3ef224be2cf0a0","X-RetellAI-SipTraceId":"call_be8c5f56ea4ad3ef224be2cf0a0","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773864434220,"end_timestamp":1773864439144,"duration_ms":4924,"transcript":"Agent: Hello, may \nUser: This is Kevin Hinman. I'm not able to answer the phone right now. \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.544708251953125,"end":1.8345634765625},{"word":"may ","start":1.8345634765625,"end":2.12441845703125}],"metadata":{"response_id":0}},{"role":"user","content":"This is Kevin Hinman. I'm not able to answer the phone right now. ","words":[{"word":"This ","start":1.836,"end":2.1559999999999997},{"word":"is ","start":2.1559999999999997,"end":2.316},{"word":"Kevin ","start":2.316,"end":2.5559999999999996},{"word":"Hinman. ","start":2.5559999999999996,"end":2.9559998},{"word":"I'm ","start":2.9559998,"end":3.1959997999999996},{"word":"not ","start":3.1959997999999996,"end":3.516},{"word":"able ","start":3.516,"end":3.6759999},{"word":"to ","start":3.6759999,"end":3.836},{"word":"answer ","start":3.836,"end":4.076},{"word":"the ","start":4.076,"end":4.236},{"word":"phone ","start":4.236,"end":4.396},{"word":"right ","start":4.396,"end":4.5559997},{"word":"now. ","start":4.5559997,"end":4.7159996}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.544708251953125,"end":1.8345634765625},{"word":"may ","start":1.8345634765625,"end":2.12441845703125}],"metadata":{"response_id":0}},{"role":"user","content":"This is Kevin Hinman. I'm not able to answer the phone right now. ","words":[{"word":"This ","start":1.836,"end":2.1559999999999997},{"word":"is ","start":2.1559999999999997,"end":2.316},{"word":"Kevin ","start":2.316,"end":2.5559999999999996},{"word":"Hinman. ","start":2.5559999999999996,"end":2.9559998},{"word":"I'm ","start":2.9559998,"end":3.1959997999999996},{"word":"not ","start":3.1959997999999996,"end":3.516},{"word":"able ","start":3.516,"end":3.6759999},{"word":"to ","start":3.6759999,"end":3.836},{"word":"answer ","start":3.836,"end":4.076},{"word":"the ","start":4.076,"end":4.236},{"word":"phone ","start":4.236,"end":4.396},{"word":"right ","start":4.396,"end":4.5559997},{"word":"now. ","start":4.5559997,"end":4.7159996}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/892984b282ce7590220f59afcc5892c0ef72d7622ac9217f48335daf597d437f/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/892984b282ce7590220f59afcc5892c0ef72d7622ac9217f48335daf597d437f/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/892984b282ce7590220f59afcc5892c0ef72d7622ac9217f48335daf597d437f/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":577,"p90":577,"p95":577,"p99":577,"min":577,"max":577,"num":1,"values":[577]},"tts":{"p50":807,"p90":807,"p95":807,"p99":807,"min":807,"max":807,"num":1,"values":[807]},"knowledge_base":{"p50":96,"p90":131.2,"p95":135.6,"p99":139.12,"min":52,"max":140,"num":2,"values":[52,140]},"asr":{"p50":30,"p90":30.000000000000274,"p95":30.00000000000059,"p99":30.000000000000846,"min":20,"max":30.00000000000091,"num":8,"values":[20,20.000100000000202,30,30,30,29.99999999999909,30.00000000000091,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.125},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6775,"combined_cost":3.3875},"call_analysis":{"call_summary":"The call reached a voicemail where the contact, Kevin Hinman, left a message indicating he could not answer the phone at the moment. No further conversation or actions were taken during the call.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 voicemail reached, no live contact","Other-member-benefit":"","call_summary_title":"Voicemail reached, no live contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call ended at voicemail without any conversation or survey questions asked, no official opening or closing delivered.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as the call did not reach a live contact and only voicemail was reached.","Survey Order Integrity Score":"0% . No survey questions were asked due to voicemail.","Skip Logic Accuracy":"0% . No logical branching occurred as call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . No mandatory phrases were detected as call ended at voicemail.","Debug Analytical Variables":"The call was unsuccessful as it ended at voicemail with no live contact reached. Therefore, no official opening, survey questions, or closing phrases were delivered. The call flow completion rate is 0% due to lack of conversation. Official opening gate accuracy is 0% because the opening was never spoken. Survey order integrity and skip logic accuracy are 0% as no survey was conducted. Verbatim survey compliance and mandatory phrase detection are also 0% due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7210],"average":7210,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+13157671293","direction":"outbound"},"event_timestamp":1773864447022}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29558
CALL ID: call_be8c5f56ea4ad3ef224be2cf0a0
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 16:07:30
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c05535e0491ee9ccbe8ebfa573a","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Misty","last_name":"Lee","full_name":"Misty Lee","contact_id":"34676","email":"mistylee1@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"june 9 2025 vm\r\nLN / 24 September 2025 VM\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 06 contact said might reregister in future but unable to complete survey due to driving\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 voicemail reached, no human contact\n2026 Mar 16 call reached voicemail, no message left","number_of_passed_courses":"0","extension":"","province":"BC","toronto_current_time":"2026-03-18T16:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c05535e0491ee9ccbe8ebfa573a","X-RetellAI-SipTraceId":"call_c05535e0491ee9ccbe8ebfa573a","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773864439277,"end_timestamp":1773864444707,"duration_ms":5430,"transcript":"Agent: Hello, may \nUser: You have reached mailbox number two five \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.607708251953125,"end":1.8975634765625},{"word":"may ","start":1.8975634765625,"end":2.18741845703125}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached mailbox number two five ","words":[{"word":"You ","start":2.05,"end":2.3699999999999997},{"word":"have ","start":2.3699999999999997,"end":2.53},{"word":"reached ","start":2.53,"end":2.9299999999999997},{"word":"mailbox ","start":2.9299999999999997,"end":3.4899999999999998},{"word":"number ","start":3.4899999999999998,"end":3.8900001},{"word":"two ","start":3.8900001,"end":4.21},{"word":"five ","start":4.21,"end":4.53}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.607708251953125,"end":1.8975634765625},{"word":"may ","start":1.8975634765625,"end":2.18741845703125}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached mailbox number two five ","words":[{"word":"You ","start":2.05,"end":2.3699999999999997},{"word":"have ","start":2.3699999999999997,"end":2.53},{"word":"reached ","start":2.53,"end":2.9299999999999997},{"word":"mailbox ","start":2.9299999999999997,"end":3.4899999999999998},{"word":"number ","start":3.4899999999999998,"end":3.8900001},{"word":"two ","start":3.8900001,"end":4.21},{"word":"five ","start":4.21,"end":4.53}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/8ce3bdd893b3cbdb3f76460c6c723a0329931bc706dbd0dbfde120f91cd9958c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/8ce3bdd893b3cbdb3f76460c6c723a0329931bc706dbd0dbfde120f91cd9958c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/8ce3bdd893b3cbdb3f76460c6c723a0329931bc706dbd0dbfde120f91cd9958c/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":882,"p90":882,"p95":882,"p99":882,"min":882,"max":882,"num":1,"values":[882]},"tts":{"p50":638,"p90":638,"p95":638,"p99":638,"min":638,"max":638,"num":1,"values":[638]},"knowledge_base":{"p50":195,"p90":195,"p95":195,"p99":195,"min":195,"max":195,"num":1,"values":[195]},"asr":{"p50":39.99999999999909,"p90":44,"p95":46.99999999999999,"p99":49.39999999999999,"min":9.999899999999798,"max":50,"num":7,"values":[9.999899999999798,20,40,50,40,39.99999999999909,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.8},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.15},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5708333,"combined_cost":3.425},"call_analysis":{"call_summary":"The call was made to the contact but went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered and no conversation took place, so no valid finish state was reached.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as the call went to voicemail without identity confirmation.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not detected as the call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, resulting in no conversation or survey questions asked. Therefore, the call flow completion rate is 0% due to lack of valid finish state. Official opening gate accuracy is 0% because the opening was never spoken after identity confirmation. Survey order integrity score is 0% as no questions were asked. Skip logic accuracy is 0% due to no branching. Verbatim survey compliance is 0% as no survey was conducted. Mandatory phrase detection is No because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7165],"average":7165,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12507104171","direction":"outbound"},"event_timestamp":1773864451795}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 34676
CALL ID: call_c05535e0491ee9ccbe8ebfa573a
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-04-16T12:52:25-05:00","email":"mistylee1@hotmail.com","phone":"2507104171","firstName":"Misty","lastName":"Lee","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"d7138bc0e1578651c72c33fecffdec64","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T15:07:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:52:25","updated_utc_timestamp":"2026-03-18 15:07:32","created_timestamp":"2025-04-16 12:52:25","updated_timestamp":"2026-03-18 15:07:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34676\/automationEntryCounts"},"id":"34676","organization":null}],"fieldValue":{"contact":"34676","field":"33","value":"june 9 2025 vm\r\nLN \/ 24 September 2025 VM\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 06 contact said might reregister in future but unable to complete survey due to driving\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 voicemail reached, no human contact\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached voicemail, no contact made","cdate":"2025-06-09T11:45:45-05:00","udate":"2026-03-18T15:07:32-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/518028\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/518028\/field"},"owner":"34676","id":"518028"}}
FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 16:07:49
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b38e91185f42696c5c006276a51","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Jeanette","last_name":"Abbott","full_name":"Jeanette Abbott","contact_id":"28720","email":"jeanette.abbott@outlook.com","orgname":"Jeanette Abbott Enterprises","member_type":"AST","bloc_notes_ac":"13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail for Jeanette Abbott\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail for Jeanette Abbott\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"SK","toronto_current_time":"2026-03-18T16:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b38e91185f42696c5c006276a51","X-RetellAI-SipTraceId":"call_b38e91185f42696c5c006276a51","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773864458847,"end_timestamp":1773864462571,"duration_ms":3724,"transcript":"Agent: Hello, may \nUser: You've reached the voice mail for Jeanette Abbott. \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.547708251953125,"end":1.8375634765625},{"word":"may ","start":1.8375634765625,"end":2.12741845703125}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail for Jeanette Abbott. ","words":[{"word":"You've ","start":1.9129999,"end":2.3129999999999997},{"word":"reached ","start":2.3129999999999997,"end":2.393},{"word":"the ","start":2.393,"end":2.553},{"word":"voice ","start":2.553,"end":2.7129998},{"word":"mail ","start":2.7129998,"end":2.8729999999999998},{"word":"for ","start":2.8729999999999998,"end":3.033},{"word":"Jeanette ","start":3.033,"end":3.3529997},{"word":"Abbott. ","start":3.3529997,"end":3.593}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.547708251953125,"end":1.8375634765625},{"word":"may ","start":1.8375634765625,"end":2.12741845703125}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail for Jeanette Abbott. ","words":[{"word":"You've ","start":1.9129999,"end":2.3129999999999997},{"word":"reached ","start":2.3129999999999997,"end":2.393},{"word":"the ","start":2.393,"end":2.553},{"word":"voice ","start":2.553,"end":2.7129998},{"word":"mail ","start":2.7129998,"end":2.8729999999999998},{"word":"for ","start":2.8729999999999998,"end":3.033},{"word":"Jeanette ","start":3.033,"end":3.3529997},{"word":"Abbott. ","start":3.3529997,"end":3.593}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/67a79f944f4afa623b0dd4ffff841f56bbbdf7445527a30b34904c077aebe1c4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/67a79f944f4afa623b0dd4ffff841f56bbbdf7445527a30b34904c077aebe1c4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/67a79f944f4afa623b0dd4ffff841f56bbbdf7445527a30b34904c077aebe1c4/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":718,"p90":718,"p95":718,"p99":718,"min":718,"max":718,"num":1,"values":[718]},"tts":{"p50":726,"p90":726,"p95":726,"p99":726,"min":726,"max":726,"num":1,"values":[726]},"knowledge_base":{"p50":74,"p90":74,"p95":74,"p99":74,"min":74,"max":74,"num":1,"values":[74]},"asr":{"p50":20,"p90":30.000160000000506,"p95":30.000180000000455,"p99":30.000196000000415,"min":19.999899999999798,"max":30.000200000000405,"num":5,"values":[19.999900000000252,19.999899999999798,20,30.000100000000657,30.000200000000405]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail for Jeanette Abbott.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail for Jeanette Abbott","Other-member-benefit":"","call_summary_title":"Voicemail reached for Jeanette Abbott","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, and call ended at voicemail.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as no human answered the call.","Survey Order Integrity Score":"0% . No survey questions were asked due to voicemail.","Skip Logic Accuracy":"100% . Correctly ended call upon reaching voicemail with no further action.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . No mandatory phrases were detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, so no official opening or survey questions were delivered, resulting in 0% scores for call flow completion, official opening accuracy, survey order integrity, verbatim compliance, and mandatory phrase detection. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 28720
CALL ID: call_b38e91185f42696c5c006276a51
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 17:07:16
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_d76e098c47414fee2593db60db2","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Lynn","last_name":"Kendrick","full_name":"Lynn Kendrick","contact_id":"30129","email":"lynn.k@cematrix.com","orgname":"CEMATRIX (Canada) Inc.","member_type":"AST","bloc_notes_ac":"Apr 30 2025 number not in service\n2026-02-27 dial busy, phone:  +14037240402\n2026 Feb 27 call reached voicemail, no message left\n2026-03-06 dial busy, phone:  +14037240402\n2026 Mar 06 call reached voicemail, no conversation\n2026-03-09 dial busy, phone:  +14037240402\n2026 Mar 09 call reached Lena instead of Lynn, no further conversation\n2026-03-11 dial busy, phone:  +14037240402\n2026 Mar 11 call reached voicemail, no conversation\n2026-03-13 dial busy, phone:  +14037240402\n2026 Mar 13 call reached voicemail, no conversation\n2026-03-16 dial busy, phone:  +14037240402\n2026 Mar 16 call reached voicemail, no conversation","number_of_passed_courses":"0","extension":"","province":"AB","toronto_current_time":"2026-03-18T17:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d76e098c47414fee2593db60db2","X-RetellAI-SipTraceId":"call_d76e098c47414fee2593db60db2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"not_connected","start_timestamp":1773868036781,"end_timestamp":1773868036781,"duration_ms":0,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"public_log_url":"https://dxc03zgurdly9.cloudfront.net/313b1bd917bf704eed6d105ac1509d8f26cc7876615a073a0ffe540af66dd3e3/public.log","disconnection_reason":"dial_busy","latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"call_analysis":{"call_summary":"","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","tool_calls":[],"from_number":"+14375242727","to_number":"+14037240402","direction":"outbound"},"event_timestamp":1773868037332}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 30129
CALL ID: call_d76e098c47414fee2593db60db2
EMAIL2 (collected): NULL
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:33:09-06:00","email":"lynn.k@cematrix.com","phone":"4037240402","firstName":"Lynn","lastName":"Kendrick","orgid":"17058","orgname":"CEMATRIX (Canada) Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8276c7892b911e157c7928c1fc8f21c2","socialdata_lastcheck":null,"email_local":"","email_domain":"cematrix.com","sentcnt":"3","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T15:07:12-06:00","udate":"2026-03-18T16:07:17-05:00","edate":"2026-02-27T13:23:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:09","updated_utc_timestamp":"2026-03-18 16:07:17","created_timestamp":"2025-02-12 09:33:09","updated_timestamp":"2026-03-18 16:07:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 10:04:56","last_open_date":"2025-05-29 10:04:56","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/automationEntryCounts"},"id":"30129","organization":"17058"}],"fieldValue":{"contact":"30129","field":"33","value":"Apr 30 2025 number not in service\n2026-02-27 dial busy, phone:  +14037240402\n2026 Feb 27 call reached voicemail, no message left\n2026-03-06 dial busy, phone:  +14037240402\n2026 Mar 06 call reached voicemail, no conversation\n2026-03-09 dial busy, phone:  +14037240402\n2026 Mar 09 call reached Lena instead of Lynn, no further conversation\n2026-03-11 dial busy, phone:  +14037240402\n2026 Mar 11 call reached voicemail, no conversation\n2026-03-13 dial busy, phone:  +14037240402\n2026 Mar 13 call reached voicemail, no conversation\n2026-03-16 dial busy, phone:  +14037240402\n2026 Mar 16 call reached voicemail, no conversation\n2026-03-18 dial busy, phone:  +14037240402","cdate":"2025-04-30T11:05:32-05:00","udate":"2026-03-18T16:07:17-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374498\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374498\/field"},"owner":"30129","id":"374498"}}
FIELD 77 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:33:09-06:00","email":"lynn.k@cematrix.com","phone":"4037240402","firstName":"Lynn","lastName":"Kendrick","orgid":"17058","orgname":"CEMATRIX (Canada) Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8276c7892b911e157c7928c1fc8f21c2","socialdata_lastcheck":null,"email_local":"","email_domain":"cematrix.com","sentcnt":"3","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T15:07:12-06:00","udate":"2026-03-18T16:07:18-05:00","edate":"2026-02-27T13:23:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:09","updated_utc_timestamp":"2026-03-18 16:07:18","created_timestamp":"2025-02-12 09:33:09","updated_timestamp":"2026-03-18 16:07:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 10:04:56","last_open_date":"2025-05-29 10:04:56","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/automationEntryCounts"},"id":"30129","organization":"17058"}],"fieldValue":{"contact":"30129","field":"77","value":"07","cdate":"2025-04-30T11:05:32-05:00","udate":"2026-03-18T16:07:18-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374500\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374500\/field"},"owner":"30129","id":"374500"}}
FIELD 338 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:33:09-06:00","email":"lynn.k@cematrix.com","phone":"4037240402","firstName":"Lynn","lastName":"Kendrick","orgid":"17058","orgname":"CEMATRIX (Canada) Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8276c7892b911e157c7928c1fc8f21c2","socialdata_lastcheck":null,"email_local":"","email_domain":"cematrix.com","sentcnt":"3","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T15:07:12-06:00","udate":"2026-03-18T16:07:18-05:00","edate":"2026-02-27T13:23:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:09","updated_utc_timestamp":"2026-03-18 16:07:18","created_timestamp":"2025-02-12 09:33:09","updated_timestamp":"2026-03-18 16:07:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 10:04:56","last_open_date":"2025-05-29 10:04:56","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/automationEntryCounts"},"id":"30129","organization":"17058"}],"fieldValue":{"contact":"30129","field":"338","value":"No","cdate":"2026-02-27T13:15:17-06:00","udate":"2026-03-18T16:07:18-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013030\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013030\/field"},"owner":"30129","id":"1013030"}}
FIELD 342 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:33:09-06:00","email":"lynn.k@cematrix.com","phone":"4037240402","firstName":"Lynn","lastName":"Kendrick","orgid":"17058","orgname":"CEMATRIX (Canada) Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8276c7892b911e157c7928c1fc8f21c2","socialdata_lastcheck":null,"email_local":"","email_domain":"cematrix.com","sentcnt":"3","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T15:07:12-06:00","udate":"2026-03-18T16:07:18-05:00","edate":"2026-02-27T13:23:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:09","updated_utc_timestamp":"2026-03-18 16:07:18","created_timestamp":"2025-02-12 09:33:09","updated_timestamp":"2026-03-18 16:07:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 10:04:56","last_open_date":"2025-05-29 10:04:56","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/automationEntryCounts"},"id":"30129","organization":"17058"}],"fieldValue":{"contact":"30129","field":"342","value":"Unknown","cdate":"2026-02-27T13:15:17-06:00","udate":"2026-03-18T16:07:18-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013031\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013031\/field"},"owner":"30129","id":"1013031"}}
FIELD 345 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:33:09-06:00","email":"lynn.k@cematrix.com","phone":"4037240402","firstName":"Lynn","lastName":"Kendrick","orgid":"17058","orgname":"CEMATRIX (Canada) Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8276c7892b911e157c7928c1fc8f21c2","socialdata_lastcheck":null,"email_local":"","email_domain":"cematrix.com","sentcnt":"3","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T15:07:12-06:00","udate":"2026-03-18T16:07:19-05:00","edate":"2026-02-27T13:23:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:09","updated_utc_timestamp":"2026-03-18 16:07:19","created_timestamp":"2025-02-12 09:33:09","updated_timestamp":"2026-03-18 16:07:19","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 10:04:56","last_open_date":"2025-05-29 10:04:56","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/automationEntryCounts"},"id":"30129","organization":"17058"}],"fieldValue":{"contact":"30129","field":"345","value":"not_connected","cdate":"2026-02-27T13:15:17-06:00","udate":"2026-03-18T16:07:19-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013032\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013032\/field"},"owner":"30129","id":"1013032"}}
========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 17:07:23
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b42737f1d5eaadd80d8eecfff46","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Shae","last_name":"Janzen","full_name":"Shae Janzen","contact_id":"31192","email":"shaepyle@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Dec 8 2025 vm  Dec 15 2025 vm\n2026 Feb 27 call reached voicemail, no message left\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call initiated but no response from contact\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"AB","toronto_current_time":"2026-03-18T17:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b42737f1d5eaadd80d8eecfff46","X-RetellAI-SipTraceId":"call_b42737f1d5eaadd80d8eecfff46","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773868032295,"end_timestamp":1773868037699,"duration_ms":5404,"transcript":"User: You \nAgent: Hello, may \nUser: have reached mailbox number seven eight \n","transcript_object":[{"role":"user","content":"You ","words":[{"word":"You ","start":2.037,"end":2.357}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.830708251953125,"end":2.1205634765625},{"word":"may ","start":2.1205634765625,"end":2.41041845703125}],"metadata":{"response_id":0}},{"role":"user","content":"have reached mailbox number seven eight ","words":[{"word":"have ","start":2.357,"end":2.5170000000000003},{"word":"reached ","start":2.5170000000000003,"end":2.9170000000000003},{"word":"mailbox ","start":2.9170000000000003,"end":3.557},{"word":"number ","start":3.557,"end":3.8770000000000002},{"word":"seven ","start":3.8770000000000002,"end":4.356999999999999},{"word":"eight ","start":4.356999999999999,"end":4.676999599999999}]}],"transcript_with_tool_calls":[{"role":"user","content":"You ","words":[{"word":"You ","start":2.037,"end":2.357}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.830708251953125,"end":2.1205634765625},{"word":"may ","start":2.1205634765625,"end":2.41041845703125}],"metadata":{"response_id":0}},{"role":"user","content":"have reached mailbox number seven eight ","words":[{"word":"have ","start":2.357,"end":2.5170000000000003},{"word":"reached ","start":2.5170000000000003,"end":2.9170000000000003},{"word":"mailbox ","start":2.9170000000000003,"end":3.557},{"word":"number ","start":3.557,"end":3.8770000000000002},{"word":"seven ","start":3.8770000000000002,"end":4.356999999999999},{"word":"eight ","start":4.356999999999999,"end":4.676999599999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/1322bb6c828977cbe4dba5c87fb73345cc9b221ea043c7323f2f73944b72bba6/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/1322bb6c828977cbe4dba5c87fb73345cc9b221ea043c7323f2f73944b72bba6/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/1322bb6c828977cbe4dba5c87fb73345cc9b221ea043c7323f2f73944b72bba6/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":902,"p90":902,"p95":902,"p99":902,"min":902,"max":902,"num":1,"values":[902]},"tts":{"p50":881,"p90":881,"p95":881,"p99":881,"min":881,"max":881,"num":1,"values":[881]},"knowledge_base":{"p50":78,"p90":78,"p95":78,"p99":78,"min":78,"max":78,"num":1,"values":[78]},"asr":{"p50":10.000100000000202,"p90":23.000000000000636,"p95":26.500000000000313,"p99":29.30000000000006,"min":10,"max":30,"num":8,"values":[20,10.000100000000202,10.000100000000202,10,10,10,30,20.00000000000091]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.8},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.15},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5708333,"combined_cost":3.425},"call_analysis":{"call_summary":"The call was made to the contact but reached voicemail after a brief greeting. No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state as it ended on voicemail without conversation.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as no human was reached and call ended on voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call ended on voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected as no conversation occurred.","Debug Analytical Variables":"The call ended immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for call flow completion, opening gate accuracy, survey order integrity, skip logic accuracy, and verbatim survey compliance. Mandatory phrases were also absent due to lack of interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7157],"average":7157,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17808346970","direction":"outbound"},"event_timestamp":1773868044228}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 31192
CALL ID: call_b42737f1d5eaadd80d8eecfff46
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-03-12T14:17:48-05:00","email":"shaepyle@hotmail.com","phone":"7808346970","firstName":"Shae","lastName":"Janzen","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"9b49adfc5143d42c8ecc79dfe9f37093","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-18T16:07:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:17:48","updated_utc_timestamp":"2026-03-18 16:07:25","created_timestamp":"2025-03-12 14:17:48","updated_timestamp":"2026-03-18 16:07:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31192\/automationEntryCounts"},"id":"31192","organization":null}],"fieldValue":{"contact":"31192","field":"33","value":"Dec 8 2025 vm  Dec 15 2025 vm\n2026 Feb 27 call reached voicemail, no message left\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call initiated but no response from contact\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made","cdate":"2025-04-30T11:23:59-05:00","udate":"2026-03-18T16:07:25-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374612\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374612\/field"},"owner":"31192","id":"374612"}}
FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 17:07:50
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_4fb55cd1ae8651688afd8d811ed","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Burylo","full_name":"Michelle Burylo","contact_id":"31342","email":"michelle@pinnacleaf.ca","orgname":"Pinnacle Equities Ltd.","member_type":"AST","bloc_notes_ac":"june 10 2025 vbm\r\nLN Sept 22 2025 vm semi retired\n2026 Mar 04 call reached voicemail of Michelle Burrillo\n2026 Mar 06 call reached voicemail of Michelle Burillo, no contact made\n2026 Mar 09 voicemail reached, no contact made\n2026 Mar 11 voicemail reached, no contact with Michelle Burillo\n2026 Mar 13 call reached voicemail of Michelle Barillo, no contact made\n2026 Mar 16 call reached voicemail of Michelle Burillo, no contact made","number_of_passed_courses":"4","extension":"303","province":"AB","toronto_current_time":"2026-03-18T17:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4fb55cd1ae8651688afd8d811ed","X-RetellAI-SipTraceId":"call_4fb55cd1ae8651688afd8d811ed","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773868027735,"end_timestamp":1773868062578,"duration_ms":34843,"transcript":"User: Thank you for calling Pinnacle Accounting and Finance. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 31342
CALL ID: call_4fb55cd1ae8651688afd8d811ed
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 17:07:52
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_c84f4cd3cb95616b18f934ebea9","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Jeff","last_name":"Burt","full_name":"Jeff Burt","contact_id":"30081","email":"jeff@flsinc.ca","orgname":"","member_type":"AST","bloc_notes_ac":"may 27 2025 vm\n2026 Mar 04 voicemail reached, no contact made\n2026 Mar 04 call ended after initial greeting, no conversation\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call started, brief introduction, call ended early\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"NL","toronto_current_time":"2026-03-18T17:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c84f4cd3cb95616b18f934ebea9","X-RetellAI-SipTraceId":"call_c84f4cd3cb95616b18f934ebea9","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773868062930,"end_timestamp":1773868067190,"duration_ms":4260,"transcript":"Agent: Hello, may I please speak with Jeff?\nUser: You've reached the voice mail. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Jeff?","words":[{"word":"Hello, ","start":1.386708251953125,"end":1.6765634765625},{"word":"may ","start":1.6765634765625,"end":1.96641845703125},{"word":"I ","start":1.96641845703125,"end":2.2562734375},{"word":"please ","start":2.2562734375,"end":2.546128662109375},{"word":"speak ","start":2.546128662109375,"end":2.835983642578125},{"word":"with ","start":2.835983642578125,"end":3.1258388671875},{"word":"Jeff?","start":3.047353271484375,"end":3.337208251953125}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail. ","words":[{"word":"You've ","start":3.0179998,"end":3.4179999},{"word":"reached ","start":3.4179999,"end":3.5779997},{"word":"the ","start":3.5779997,"end":3.738},{"word":"voice ","start":3.738,"end":3.898},{"word":"mail. ","start":3.898,"end":4.0579997}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Jeff?","words":[{"word":"Hello, ","start":1.386708251953125,"end":1.6765634765625},{"word":"may ","start":1.6765634765625,"end":1.96641845703125},{"word":"I ","start":1.96641845703125,"end":2.2562734375},{"word":"please ","start":2.2562734375,"end":2.546128662109375},{"word":"speak ","start":2.546128662109375,"end":2.835983642578125},{"word":"with ","start":2.835983642578125,"end":3.1258388671875},{"word":"Jeff?","start":3.047353271484375,"end":3.337208251953125}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached the voice mail. ","words":[{"word":"You've ","start":3.0179998,"end":3.4179999},{"word":"reached ","start":3.4179999,"end":3.5779997},{"word":"the ","start":3.5779997,"end":3.738},{"word":"voice ","start":3.738,"end":3.898},{"word":"mail. ","start":3.898,"end":4.0579997}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/eb0eef964c503f7f2f7138fd33a233e3c5f505c5f7a05525b3feead91e4df2e2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/eb0eef964c503f7f2f7138fd33a233e3c5f505c5f7a05525b3feead91e4df2e2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/eb0eef964c503f7f2f7138fd33a233e3c5f505c5f7a05525b3feead91e4df2e2/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":800,"p90":800,"p95":800,"p99":800,"min":800,"max":800,"num":1,"values":[800]},"tts":{"p50":524,"p90":524,"p95":524,"p99":524,"min":524,"max":524,"num":1,"values":[524]},"knowledge_base":{"p50":91,"p90":91,"p95":91,"p99":91,"min":91,"max":91,"num":1,"values":[91]},"asr":{"p50":20.000000000000455,"p90":28.00000000000009,"p95":29.000000000000043,"p99":29.80000000000001,"min":20,"max":30,"num":3,"values":[20.000000000000455,20,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.125},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6775,"combined_cost":3.3875},"call_analysis":{"call_summary":"The call was made to Jeff but went to voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state as no conversation occurred.","Official Opening Gate Accuracy":"0% . Official opening was not delivered to a human as call went to voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to no contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected as call went to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call did not reach a valid finish state; no official opening was delivered, no survey questions were asked, and no closing was spoken. Official Opening Gate Accuracy is 0% because the official opening was never spoken to a confirmed human contact. Survey Order Integrity Score is 0% due to no survey questions being asked. Skip Logic Accuracy is 0% as no logical branching occurred. Verbatim Survey Compliance is 0% because no survey questions were asked or answered. Mandatory Phrase Detection is No because none of the required phrases were present in the call. IVR_detector is No because the call reached voicemail, not an automated system.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7163],"average":7163,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+15875967478","direction":"outbound"},"event_timestamp":1773868073563}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 30081
CALL ID: call_c84f4cd3cb95616b18f934ebea9
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 17:08:02
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a0d38ed1a00c804d0bfb6d76574","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Adrianna","last_name":"Kordyban","full_name":"Adrianna Kordyban","contact_id":"30194","email":"akordyban@formations.ca","orgname":"Formations Inc.","member_type":"AST","bloc_notes_ac":"Mar 20 2025 vm\r\nMar 24 2025 vm\r\nApril 1 2025 vm\r\nApril 3 2025 vm\r\nApril 8 2025 vm\r\nApril 10 2025 vm\r\nApril 23 2025 vm\r\nApril 29 2025 vm\r\nMay 5 2025 vm\r\nMay 20 2025 vm,May 29 2025 no answer\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail for Adrianna Cordibin\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail for Adrianna Cordibin\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"AB","toronto_current_time":"2026-03-18T17:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a0d38ed1a00c804d0bfb6d76574","X-RetellAI-SipTraceId":"call_a0d38ed1a00c804d0bfb6d76574","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773868029843,"end_timestamp":1773868076555,"duration_ms":46712,"transcript":"Agent: Hello, may I please speak with Adrianna?\nAgent: Hi, is Adrianna available to speak?\nUser: Your call has been forwarded to the voice mail for Adriana Cordibin. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Adrianna?","words":[{"word":"Hello, ","start":1.351708251953125,"end":1.6415634765625},{"word":"may ","start":1.6415634765625,"end":1.93141845703125},{"word":"I ","start":1.93141845703125,"end":2.2212734375},{"word":"please ","start":2.2212734375,"end":2.511128662109375},{"word":"speak ","start":2.511128662109375,"end":2.800983642578125},{"word":"with ","start":2.800983642578125,"end":3.0908388671875},{"word":"Adrianna?","start":3.0908388671875,"end":3.38069384765625}],"metadata":{"response_id":0}},{"role":"agent","content":"Hi, is Adrianna available to speak?","words":[{"word":"Hi, ","start":15.387708251953125,"end":15.6775634765625},{"word":"is ","start":15.6775634765625,"end":15.96741845703125},{"word":"Adrianna ","start":15.96741845703125,"end":16.2572734375},{"word":"available ","start":16.2572734375,"end":16.547128662109376},{"word":"to ","start":16.547128662109376,"end":16.836983642578126},{"word":"speak?","start":16.836983642578126,"end":17.1268388671875}],"metadata":{"response_id":1}},{"role":"user","content":"Your call has been forwarded to the voice mail for Adriana Cordibin. ","words":[{"word":"Your ","start":42.641,"end":42.881},{"word":"call ","start":42.881,"end":43.121},{"word":"has ","start":43.121,"end":43.361000000000004},{"word":"been ","start":43.361000000000004,"end":43.521},{"word":"forwarded ","start":43.521,"end":43.841},{"word":"to ","start":43.841,"end":44.081},{"word":"the ","start":44.081,"end":44.241},{"word":"voice ","start":44.241,"end":44.481},{"word":"mail ","start":44.481,"end":44.721000000000004},{"word":"for ","start":44.721000000000004,"end":45.281},{"word":"Adriana ","start":45.281,"end":45.921},{"word":"Cordibin. ","start":45.921,"end":46.401}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Adrianna?","words":[{"word":"Hello, ","start":1.351708251953125,"end":1.6415634765625},{"word":"may ","start":1.6415634765625,"end":1.93141845703125},{"word":"I ","start":1.93141845703125,"end":2.2212734375},{"word":"please ","start":2.2212734375,"end":2.511128662109375},{"word":"speak ","start":2.511128662109375,"end":2.800983642578125},{"word":"with ","start":2.800983642578125,"end":3.0908388671875},{"word":"Adrianna?","start":3.0908388671875,"end":3.38069384765625}],"metadata":{"response_id":0}},{"role":"agent","content":"Hi, is Adrianna available to speak?","words":[{"word":"Hi, ","start":15.387708251953125,"end":15.6775634765625},{"word":"is ","start":15.6775634765625,"end":15.96741845703125},{"word":"Adrianna ","start":15.96741845703125,"end":16.2572734375},{"word":"available ","start":16.2572734375,"end":16.547128662109376},{"word":"to ","start":16.547128662109376,"end":16.836983642578126},{"word":"speak?","start":16.836983642578126,"end":17.1268388671875}],"metadata":{"response_id":1}},{"role":"user","content":"Your call has been forwarded to the voice mail for Adriana Cordibin. ","words":[{"word":"Your ","start":42.641,"end":42.881},{"word":"call ","start":42.881,"end":43.121},{"word":"has ","start":43.121,"end":43.361000000000004},{"word":"been ","start":43.361000000000004,"end":43.521},{"word":"forwarded ","start":43.521,"end":43.841},{"word":"to ","start":43.841,"end":44.081},{"word":"the ","start":44.081,"end":44.241},{"word":"voice ","start":44.241,"end":44.481},{"word":"mail ","start":44.481,"end":44.721000000000004},{"word":"for ","start":44.721000000000004,"end":45.281},{"word":"Adriana ","start":45.281,"end":45.921},{"word":"Cordibin. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 30194
CALL ID: call_a0d38ed1a00c804d0bfb6d76574
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 17:17:47
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_eb7ff00b0c2c0dd6068bc6aeaec","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Lynn","last_name":"Kendrick","full_name":"Lynn Kendrick","contact_id":"30129","email":"lynn.k@cematrix.com","orgname":"CEMATRIX (Canada) Inc.","member_type":"AST","bloc_notes_ac":"Apr 30 2025 number not in service\n2026-02-27 dial busy, phone:  +14037240402\n2026 Feb 27 call reached voicemail, no message left\n2026-03-06 dial busy, phone:  +14037240402\n2026 Mar 06 call reached voicemail, no conversation\n2026-03-09 dial busy, phone:  +14037240402\n2026 Mar 09 call reached Lena instead of Lynn, no further conversation\n2026-03-11 dial busy, phone:  +14037240402\n2026 Mar 11 call reached voicemail, no conversation\n2026-03-13 dial busy, phone:  +14037240402\n2026 Mar 13 call reached voicemail, no conversation\n2026-03-16 dial busy, phone:  +14037240402\n2026 Mar 16 call reached voicemail, no conversation\n2026-03-18 dial busy, phone:  +14037240402","number_of_passed_courses":"0","extension":"","province":"AB","toronto_current_time":"2026-03-18T17:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_eb7ff00b0c2c0dd6068bc6aeaec","X-RetellAI-SipTraceId":"call_eb7ff00b0c2c0dd6068bc6aeaec","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773868654960,"end_timestamp":1773868661364,"duration_ms":6404,"transcript":"Agent: Hello, may I please speak with Lynn?\nUser: Hi. You've reached Lynn. I'm sorry I can't take your call. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Lynn?","words":[{"word":"Hello, ","start":1.460708251953125,"end":1.7505634765625},{"word":"may ","start":1.7505634765625,"end":2.04041845703125},{"word":"I ","start":2.04041845703125,"end":2.3302734375},{"word":"please ","start":2.3302734375,"end":2.620128662109375},{"word":"speak ","start":2.620128662109375,"end":2.909983642578125},{"word":"with ","start":2.633728271484375,"end":2.923583251953125},{"word":"Lynn?","start":2.633728271484375,"end":2.923583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Lynn. I'm sorry I can't take your call. ","words":[{"word":"Hi. ","start":3.241,"end":3.561},{"word":"You've ","start":3.561,"end":3.8810000000000002},{"word":"reached ","start":3.8810000000000002,"end":4.0409999999999995},{"word":"Lynn. ","start":4.141,"end":4.6209999999999996},{"word":"I'm ","start":4.6209999999999996,"end":4.781},{"word":"sorry ","start":4.781,"end":5.0210002},{"word":"I ","start":5.0210002,"end":5.340999999999999},{"word":"can't ","start":5.340999999999999,"end":5.5809999999999995},{"word":"take ","start":5.5809999999999995,"end":5.821},{"word":"your ","start":5.821,"end":5.981},{"word":"call. ","start":5.981,"end":6.141}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Lynn?","words":[{"word":"Hello, ","start":1.460708251953125,"end":1.7505634765625},{"word":"may ","start":1.7505634765625,"end":2.04041845703125},{"word":"I ","start":2.04041845703125,"end":2.3302734375},{"word":"please ","start":2.3302734375,"end":2.620128662109375},{"word":"speak ","start":2.620128662109375,"end":2.909983642578125},{"word":"with ","start":2.633728271484375,"end":2.923583251953125},{"word":"Lynn?","start":2.633728271484375,"end":2.923583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Lynn. I'm sorry I can't take your call. ","words":[{"word":"Hi. ","start":3.241,"end":3.561},{"word":"You've ","start":3.561,"end":3.8810000000000002},{"word":"reached ","start":3.8810000000000002,"end":4.0409999999999995},{"word":"Lynn. ","start":4.141,"end":4.6209999999999996},{"word":"I'm ","start":4.6209999999999996,"end":4.781},{"word":"sorry ","start":4.781,"end":5.0210002},{"word":"I ","start":5.0210002,"end":5.340999999999999},{"word":"can't ","start":5.340999999999999,"end":5.5809999999999995},{"word":"take ","start":5.5809999999999995,"end":5.821},{"word":"your ","start":5.821,"end":5.981},{"word":"call. ","start":5.981,"end":6.141}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/80d20b8698bf696853105c333aa6b98aed8115c2e13775f1cc0a9abf3d4170ce/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/80d20b8698bf696853105c333aa6b98aed8115c2e13775f1cc0a9abf3d4170ce/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/80d20b8698bf696853105c333aa6b98aed8115c2e13775f1cc0a9abf3d4170ce/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":677,"p90":677,"p95":677,"p99":677,"min":677,"max":677,"num":1,"values":[677]},"tts":{"p50":705,"p90":705,"p95":705,"p99":705,"min":705,"max":705,"num":1,"values":[705]},"knowledge_base":{"p50":105,"p90":105,"p95":105,"p99":105,"min":105,"max":105,"num":1,"values":[105]},"asr":{"p50":20.000299999999697,"p90":50.0002999999997,"p95":975.0001499999998,"p99":1715.0000300000006,"min":10,"max":1900,"num":11,"values":[10,20.000000000000455,19.99980000000005,10.000200000000405,30.000200000000405,20.000299999999697,20,20.0003999999999,1900,50.0002999999997,30.000199999999495]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.6416667},{"product":"short_call_surcharge","cost":0.5},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.175},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.7875},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0583333}],"total_duration_seconds":7,"total_duration_unit_price":0.4803571,"combined_cost":3.3625},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Lynn, but it went to voicemail and the agent did not leave a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no message left","Other-member-benefit":"","call_summary_title":"Voicemail reached, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"100% . No official opening was spoken to a gatekeeper, and no opening was spoken before identity confirmation as no human answered.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching occurred as call was not answered.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"100% . No mandatory phrases were required as no conversation took place.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, so no official opening or survey questions were asked, resulting in a 0% call flow completion rate. Since no opening was spoken before identity confirmation and no gatekeeper was involved, official opening gate accuracy is 100%. No survey questions were asked, so survey order integrity and verbatim compliance are 100% by default. Skip logic accuracy is also 100% as no branching was needed. Mandatory phrase detection is 100% as no phrases were required in this scenario.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7179],"average":7179,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14039907392","direction":"outbound"},"event_timestamp":1773868668148}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 30129
CALL ID: call_eb7ff00b0c2c0dd6068bc6aeaec
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:33:09-06:00","email":"lynn.k@cematrix.com","phone":"4037240402","firstName":"Lynn","lastName":"Kendrick","orgid":"17058","orgname":"CEMATRIX (Canada) Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8276c7892b911e157c7928c1fc8f21c2","socialdata_lastcheck":null,"email_local":"","email_domain":"cematrix.com","sentcnt":"3","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T15:07:12-06:00","udate":"2026-03-18T16:17:48-05:00","edate":"2026-02-27T13:23:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:09","updated_utc_timestamp":"2026-03-18 16:17:48","created_timestamp":"2025-02-12 09:33:09","updated_timestamp":"2026-03-18 16:17:48","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 10:04:56","last_open_date":"2025-05-29 10:04:56","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/automationEntryCounts"},"id":"30129","organization":"17058"}],"fieldValue":{"contact":"30129","field":"310","value":"The call was an outbound attempt to reach Lynn, but it went to voicemail and the agent did not leave a message.","cdate":"2026-02-27T13:25:42-06:00","udate":"2026-03-18T16:17:48-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013076\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013076\/field"},"owner":"30129","id":"1013076"}}
FIELD 311 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:33:09-06:00","email":"lynn.k@cematrix.com","phone":"4037240402","firstName":"Lynn","lastName":"Kendrick","orgid":"17058","orgname":"CEMATRIX (Canada) Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8276c7892b911e157c7928c1fc8f21c2","socialdata_lastcheck":null,"email_local":"","email_domain":"cematrix.com","sentcnt":"3","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T15:07:12-06:00","udate":"2026-03-18T16:17:49-05:00","edate":"2026-02-27T13:23:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:09","updated_utc_timestamp":"2026-03-18 16:17:49","created_timestamp":"2025-02-12 09:33:09","updated_timestamp":"2026-03-18 16:17:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 10:04:56","last_open_date":"2025-05-29 10:04:56","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/automationEntryCounts"},"id":"30129","organization":"17058"}],"fieldValue":{"contact":"30129","field":"311","value":"Voicemail reached, no message left","cdate":"2026-02-27T13:25:42-06:00","udate":"2026-03-18T16:17:49-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013077\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1013077\/field"},"owner":"30129","id":"1013077"}}
FIELD 33 → HTTP 200
{"contacts":[{"cdate":"2025-02-12T09:33:09-06:00","email":"lynn.k@cematrix.com","phone":"4037240402","firstName":"Lynn","lastName":"Kendrick","orgid":"17058","orgname":"CEMATRIX (Canada) Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"8276c7892b911e157c7928c1fc8f21c2","socialdata_lastcheck":null,"email_local":"","email_domain":"cematrix.com","sentcnt":"3","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T15:07:12-06:00","udate":"2026-03-18T16:17:49-05:00","edate":"2026-02-27T13:23:28-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:09","updated_utc_timestamp":"2026-03-18 16:17:49","created_timestamp":"2025-02-12 09:33:09","updated_timestamp":"2026-03-18 16:17:49","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 10:04:56","last_open_date":"2025-05-29 10:04:56","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30129\/automationEntryCounts"},"id":"30129","organization":"17058"}],"fieldValue":{"contact":"30129","field":"33","value":"Apr 30 2025 number not in service\n2026-02-27 dial busy, phone:  +14037240402\n2026 Feb 27 call reached voicemail, no message left\n2026-03-06 dial busy, phone:  +14037240402\n2026 Mar 06 call reached voicemail, no conversation\n2026-03-09 dial busy, phone:  +14037240402\n2026 Mar 09 call reached Lena instead of Lynn, no further conversation\n2026-03-11 dial busy, phone:  +14037240402\n2026 Mar 11 call reached voicemail, no conversation\n2026-03-13 dial busy, phone:  +14037240402\n2026 Mar 13 call reached voicemail, no conversation\n2026-03-16 dial busy, phone:  +14037240402\n2026 Mar 16 call reached voicemail, no conversation\n2026-03-18 dial busy, phone:  +14037240402\n2026 Mar 18 call reached voicemail, no message left","cdate":"2025-04-30T11:05:32-05:00","udate":"2026-03-18T16:17:49-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374498\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374498\/field"},"owner":"30129","id":"374498"}}
FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 17:17:48
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_58958df448be5033889e418ce96","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Shae","last_name":"Janzen","full_name":"Shae Janzen","contact_id":"31192","email":"shaepyle@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Dec 8 2025 vm  Dec 15 2025 vm\n2026 Feb 27 call reached voicemail, no message left\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call initiated but no response from contact\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"AB","toronto_current_time":"2026-03-18T17:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_58958df448be5033889e418ce96","X-RetellAI-SipTraceId":"call_58958df448be5033889e418ce96","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1773868658437,"end_timestamp":1773868665058,"duration_ms":6621,"transcript":"Agent: Hello, may I please \nUser: You have reached mailbox number seven eight zero eight three. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.446708251953125,"end":1.7365634765625},{"word":"may ","start":1.7365634765625,"end":2.02641845703125},{"word":"I ","start":2.02641845703125,"end":2.3162734375},{"word":"please ","start":2.3162734375,"end":2.606128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached mailbox number seven eight zero eight three. ","words":[{"word":"You ","start":2.288,"end":2.608},{"word":"have ","start":2.608,"end":2.7680000000000002},{"word":"reached ","start":2.7680000000000002,"end":3.008},{"word":"mailbox ","start":3.008,"end":3.568},{"word":"number ","start":3.568,"end":3.968},{"word":"seven ","start":3.968,"end":4.528},{"word":"eight ","start":4.528,"end":5.087999999999999},{"word":"zero ","start":5.087999999999999,"end":5.568},{"word":"eight ","start":5.568,"end":5.9679996},{"word":"three. ","start":6.218,"end":6.457999999999999}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.446708251953125,"end":1.7365634765625},{"word":"may ","start":1.7365634765625,"end":2.02641845703125},{"word":"I ","start":2.02641845703125,"end":2.3162734375},{"word":"please ","start":2.3162734375,"end":2.606128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"You have reached mailbox number seven eight zero eight three. ","words":[{"word":"You ","start":2.288,"end":2.608},{"word":"have ","start":2.608,"end":2.7680000000000002},{"word":"reached ","start":2.7680000000000002,"end":3.008},{"word":"mailbox ","start":3.008,"end":3.568},{"word":"number ","start":3.568,"end":3.968},{"word":"seven ","start":3.968,"end":4.528},{"word":"eight ","start":4.528,"end":5.087999999999999},{"word":"zero ","start":5.087999999999999,"end":5.568},{"word":"eight ","start":5.568,"end":5.9679996},{"word":"three. ","start":6.218,"end":6.457999999999999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/8c8a5dbffc5d32e242c7c9cd7aeff5f4c04c4539a742ea5f88ee8bce3ec70527/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/8c8a5dbffc5d32e242c7c9cd7aeff5f4c04c4539a742ea5f88ee8bce3ec70527/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/8c8a5dbffc5d32e242c7c9cd7aeff5f4c04c4539a742ea5f88ee8bce3ec70527/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":646,"p90":646,"p95":646,"p99":646,"min":646,"max":646,"num":1,"values":[646]},"tts":{"p50":697,"p90":697,"p95":697,"p99":697,"min":697,"max":697,"num":1,"values":[697]},"knowledge_base":{"p50":82,"p90":82,"p95":82,"p99":82,"min":82,"max":82,"num":1,"values":[82]},"asr":{"p50":25.000100000000202,"p90":40.00003000000079,"p95":40.000165000000244,"p99":40.00027299999981,"min":10,"max":40.0002999999997,"num":10,"values":[10,20.000100000000202,20.000099999999748,30,30.000000000000455,19.999800000000505,20.000200000000405,40.0002999999997,30,40.00000000000091]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.6416667},{"product":"short_call_surcharge","cost":0.5},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.175},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.7875},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0583333}],"total_duration_seconds":7,"total_duration_unit_price":0.4803571,"combined_cost":3.3625},"call_analysis":{"call_summary":"The call was an outbound attempt to reach the contact but went directly to voicemail without leaving a message.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no message left","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no message left","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered and no conversation took place, so no flow completion.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as no human was reached.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"No . Required phrases were not detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went to voicemail immediately, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for flow completion, opening gate accuracy, survey order integrity, skip logic accuracy, and verbatim compliance. Mandatory phrases were also not detected due to no interaction.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7157],"average":7157,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17808346970","direction":"outbound"},"event_timestamp":1773868669411}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 31192
CALL ID: call_58958df448be5033889e418ce96
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 17:18:05
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_f081db6f557734b517fdb38a0ea","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Jeff","last_name":"Burt","full_name":"Jeff Burt","contact_id":"30081","email":"jeff@flsinc.ca","orgname":"","member_type":"AST","bloc_notes_ac":"may 27 2025 vm\n2026 Mar 04 voicemail reached, no contact made\n2026 Mar 04 call ended after initial greeting, no conversation\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call started, brief introduction, call ended early\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"NL","toronto_current_time":"2026-03-18T17:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_f081db6f557734b517fdb38a0ea","X-RetellAI-SipTraceId":"call_f081db6f557734b517fdb38a0ea","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773868673354,"end_timestamp":1773868677929,"duration_ms":4575,"transcript":"Agent: Hello, may I please \nUser: You've \nAgent: speak with Jeff?\nUser: reached the voice mail of Jeff Bert. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.414708251953125,"end":1.7045634765625},{"word":"may ","start":1.7045634765625,"end":1.99441845703125},{"word":"I ","start":1.99441845703125,"end":2.2842734375},{"word":"please ","start":2.2842734375,"end":2.574128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"You've ","words":[{"word":"You've ","start":2.6589999,"end":3.1390000000000002}]},{"role":"agent","content":"speak with Jeff?","words":[{"word":"speak ","start":2.574128662109375,"end":2.863983642578125},{"word":"with ","start":2.863983642578125,"end":3.1538388671875},{"word":"Jeff?","start":2.92439501953125,"end":3.21425}],"metadata":{"response_id":0}},{"role":"user","content":"reached the voice mail of Jeff Bert. ","words":[{"word":"reached ","start":3.1390000000000002,"end":3.299},{"word":"the ","start":3.299,"end":3.459},{"word":"voice ","start":3.459,"end":3.619},{"word":"mail ","start":3.619,"end":3.779},{"word":"of ","start":3.779,"end":3.939},{"word":"Jeff ","start":3.939,"end":4.099},{"word":"Bert. ","start":4.099,"end":4.3389997000000005}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.414708251953125,"end":1.7045634765625},{"word":"may ","start":1.7045634765625,"end":1.99441845703125},{"word":"I ","start":1.99441845703125,"end":2.2842734375},{"word":"please ","start":2.2842734375,"end":2.574128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"You've ","words":[{"word":"You've ","start":2.6589999,"end":3.1390000000000002}]},{"role":"agent","content":"speak with Jeff?","words":[{"word":"speak ","start":2.574128662109375,"end":2.863983642578125},{"word":"with ","start":2.863983642578125,"end":3.1538388671875},{"word":"Jeff?","start":2.92439501953125,"end":3.21425}],"metadata":{"response_id":0}},{"role":"user","content":"reached the voice mail of Jeff Bert. ","words":[{"word":"reached ","start":3.1390000000000002,"end":3.299},{"word":"the ","start":3.299,"end":3.459},{"word":"voice ","start":3.459,"end":3.619},{"word":"mail ","start":3.619,"end":3.779},{"word":"of ","start":3.779,"end":3.939},{"word":"Jeff ","start":3.939,"end":4.099},{"word":"Bert. ","start":4.099,"end":4.3389997000000005}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/342095af00e91cf0fb106c54937570f0bc0d844b9b9f1cdd52161c0404ef1344/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/342095af00e91cf0fb106c54937570f0bc0d844b9b9f1cdd52161c0404ef1344/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/342095af00e91cf0fb106c54937570f0bc0d844b9b9f1cdd52161c0404ef1344/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":607,"p90":607,"p95":607,"p99":607,"min":607,"max":607,"num":1,"values":[607]},"tts":{"p50":697,"p90":697,"p95":697,"p99":697,"min":697,"max":697,"num":1,"values":[697]},"knowledge_base":{"p50":54,"p90":54,"p95":54,"p99":54,"min":54,"max":54,"num":1,"values":[54]},"asr":{"p50":20,"p90":20.000060000000484,"p95":20.000080000000345,"p99":20.00009600000023,"min":10,"max":20.000100000000202,"num":5,"values":[20.000100000000202,10.000100000000202,10,20.00000000000091,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.125},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6775,"combined_cost":3.3875},"call_analysis":{"call_summary":"The agent attempted to reach Jeff Bert but the call went to voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, no official opening or closing.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as no human answered the call.","Survey Order Integrity Score":"0% . No survey questions were asked due to no contact.","Skip Logic Accuracy":"100% . No branching errors as no survey or call flow occurred.","Verbatim Survey Compliance":"0% . No survey questions asked, so no compliance.","Mandatory Phrase Detection":"No . Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, resulting in no official opening, no survey questions asked, and no closing. Therefore, Call Flow Completion Rate is 0%. Official Opening Gate Accuracy is 0% because the opening was never spoken. Survey Order Integrity Score is 0% as no questions were asked. Skip Logic Accuracy is 100% since no branching occurred. Verbatim Survey Compliance is 0% due to no survey. Mandatory Phrase Detection is No because required phrases were absent.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7163],"average":7163,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+15875967478","direction":"outbound"},"event_timestamp":1773868686666}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 30081
CALL ID: call_f081db6f557734b517fdb38a0ea
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 18:07:17
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_5bfbdce7fbc597abdaeb678c3e2","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Ana","last_name":"Ledo","full_name":"Ana Ledo","contact_id":"29094","email":"ana.b.ledo@gmail.com","orgname":"Tidy Books Bookkeeping Services","member_type":"AST","bloc_notes_ac":"Sept 11 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 09 call reached gatekeeper, no contact with Ana\n2026 Mar 11 call reached voicemail, Ana Ledo not available\n2026 Mar 11 reached voicemail, Ana Ledo not available\n2026 Mar 13 reached voicemail, left message\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T18:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5bfbdce7fbc597abdaeb678c3e2","X-RetellAI-SipTraceId":"call_5bfbdce7fbc597abdaeb678c3e2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1773871630728,"end_timestamp":1773871634103,"duration_ms":3375,"transcript":"User: You've \nAgent: Hello, may \nUser: reached the voice mail of Annaletto. \n","transcript_object":[{"role":"user","content":"You've ","words":[{"word":"You've ","start":1.6029999,"end":2.0029999}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.554708251953125,"end":1.8445634765625},{"word":"may ","start":1.8445634765625,"end":2.13441845703125}],"metadata":{"response_id":0}},{"role":"user","content":"reached the voice mail of Annaletto. ","words":[{"word":"reached ","start":2.0029999,"end":2.1629999},{"word":"the ","start":2.1629999,"end":2.2429998},{"word":"voice ","start":2.2429998,"end":2.4029999},{"word":"mail ","start":2.4029999,"end":2.563},{"word":"of ","start":2.563,"end":2.7229998},{"word":"Annaletto. ","start":2.7229998,"end":3.2029998}]}],"transcript_with_tool_calls":[{"role":"user","content":"You've ","words":[{"word":"You've ","start":1.6029999,"end":2.0029999}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.554708251953125,"end":1.8445634765625},{"word":"may ","start":1.8445634765625,"end":2.13441845703125}],"metadata":{"response_id":0}},{"role":"user","content":"reached the voice mail of Annaletto. ","words":[{"word":"reached ","start":2.0029999,"end":2.1629999},{"word":"the ","start":2.1629999,"end":2.2429998},{"word":"voice ","start":2.2429998,"end":2.4029999},{"word":"mail ","start":2.4029999,"end":2.563},{"word":"of ","start":2.563,"end":2.7229998},{"word":"Annaletto. ","start":2.7229998,"end":3.2029998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/6a63e647442a804a070a5240fa836cbc09f82c419f0465bbc745e29505bc3df8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6a63e647442a804a070a5240fa836cbc09f82c419f0465bbc745e29505bc3df8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6a63e647442a804a070a5240fa836cbc09f82c419f0465bbc745e29505bc3df8/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":716,"p90":716,"p95":716,"p99":716,"min":716,"max":716,"num":1,"values":[716]},"tts":{"p50":802,"p90":802,"p95":802,"p99":802,"min":802,"max":802,"num":1,"values":[802]},"knowledge_base":{"p50":116,"p90":116,"p95":116,"p99":116,"min":116,"max":116,"num":1,"values":[116]},"asr":{"p50":20,"p90":50.00000000000016,"p95":60.000000000000085,"p99":68.00000000000001,"min":10,"max":70,"num":5,"values":[10,70,10.000099999999748,20,20.000000000000455]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was made to Annaletto but went to voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered and no conversation took place, so no flow completion.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance.","Mandatory Phrase Detection":"No . Required phrases were not detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, resulting in no conversation or survey questions asked. Therefore, all metrics related to call flow, opening accuracy, survey order, skip logic, and phrase detection are scored at 0%. The call disposition code 06 indicates voicemail was reached with no message left.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7166],"average":7166,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14168984942","direction":"outbound"},"event_timestamp":1773871638476}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29094
CALL ID: call_5bfbdce7fbc597abdaeb678c3e2
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 18:07:24
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_76084b1b847c166bf3e2e5f28dd","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Lisa","last_name":"Schmitke","full_name":"Lisa Schmitke","contact_id":"28856","email":"lschmitke@firstwestcu.ca","orgname":"First West Credit Union","member_type":"AST","bloc_notes_ac":"Sept 11 2025 vm\r\nPX / 22 September 2025 VM\n2026 Mar 04 voicemail reached, no conversation\n2026 Mar 06 call reached voicemail, no conversation.\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"BC","toronto_current_time":"2026-03-18T18:06:46-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_76084b1b847c166bf3e2e5f28dd","X-RetellAI-SipTraceId":"call_76084b1b847c166bf3e2e5f28dd","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773871634294,"end_timestamp":1773871639491,"duration_ms":5197,"transcript":"Agent: Hello, may I please speak with Lisa?\nUser: You've reached Lisa Schmicki in the human resources team. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Lisa?","words":[{"word":"Hello, ","start":1.096708251953125,"end":1.3865634765625},{"word":"may ","start":1.3865634765625,"end":1.67641845703125},{"word":"I ","start":1.67641845703125,"end":1.9662734375},{"word":"please ","start":1.9662734375,"end":2.256128662109375},{"word":"speak ","start":2.256128662109375,"end":2.545983642578125},{"word":"with ","start":2.4786865234375,"end":2.768541748046875},{"word":"Lisa?","start":2.4786865234375,"end":2.768541748046875}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Lisa Schmicki in the human resources team. ","words":[{"word":"You've ","start":2.7390000000000003,"end":3.059},{"word":"reached ","start":3.059,"end":3.2189998},{"word":"Lisa ","start":3.2189998,"end":3.539},{"word":"Schmicki ","start":3.539,"end":4.019},{"word":"in ","start":4.019,"end":4.099},{"word":"the ","start":4.099,"end":4.179},{"word":"human ","start":4.179,"end":4.4190000000000005},{"word":"resources ","start":4.4190000000000005,"end":4.739},{"word":"team. ","start":4.889,"end":5.2090000000000005}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Lisa?","words":[{"word":"Hello, ","start":1.096708251953125,"end":1.3865634765625},{"word":"may ","start":1.3865634765625,"end":1.67641845703125},{"word":"I ","start":1.67641845703125,"end":1.9662734375},{"word":"please ","start":1.9662734375,"end":2.256128662109375},{"word":"speak ","start":2.256128662109375,"end":2.545983642578125},{"word":"with ","start":2.4786865234375,"end":2.768541748046875},{"word":"Lisa?","start":2.4786865234375,"end":2.768541748046875}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Lisa Schmicki in the human resources team. ","words":[{"word":"You've ","start":2.7390000000000003,"end":3.059},{"word":"reached ","start":3.059,"end":3.2189998},{"word":"Lisa ","start":3.2189998,"end":3.539},{"word":"Schmicki ","start":3.539,"end":4.019},{"word":"in ","start":4.019,"end":4.099},{"word":"the ","start":4.099,"end":4.179},{"word":"human ","start":4.179,"end":4.4190000000000005},{"word":"resources ","start":4.4190000000000005,"end":4.739},{"word":"team. ","start":4.889,"end":5.2090000000000005}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b7042c3169418a6bc2d1d66c735d60980cd108f8a2e3d9234d26f746b53f6f0d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b7042c3169418a6bc2d1d66c735d60980cd108f8a2e3d9234d26f746b53f6f0d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b7042c3169418a6bc2d1d66c735d60980cd108f8a2e3d9234d26f746b53f6f0d/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":520,"p90":520,"p95":520,"p99":520,"min":520,"max":520,"num":1,"values":[520]},"tts":{"p50":516,"p90":516,"p95":516,"p99":516,"min":516,"max":516,"num":1,"values":[516]},"knowledge_base":{"p50":83,"p90":83,"p95":83,"p99":83,"min":83,"max":83,"num":1,"values":[83]},"asr":{"p50":20,"p90":30,"p95":30,"p99":30,"min":10,"max":30,"num":8,"values":[20,20,30,10,30,20,30,19.999799999999595]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.55},{"product":"short_call_surcharge","cost":0.8},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.15},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.675},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.05}],"total_duration_seconds":6,"total_duration_unit_price":0.5708333,"combined_cost":3.425},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Lisa Schmicki in the human resources team, but it ended quickly with the agent reaching voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 call reached voicemail for Lisa Schmicki","Other-member-benefit":"","call_summary_title":"Voicemail reached for Lisa Schmicki","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not proceed beyond initial contact and ended at voicemail without any survey or official opening.","Official Opening Gate Accuracy":"100% . No official opening was spoken to a gatekeeper, and no opening was spoken after identity confirmation since call ended at voicemail.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching or survey logic was applied as call ended at voicemail.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is perfect by default.","Mandatory Phrase Detection":"100% . No mandatory phrases were required or spoken due to call ending at voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without any conversation or survey questions. Official Opening Gate Accuracy is 100% as no official opening was spoken to a gatekeeper or before identity confirmation. Survey Order Integrity Score is 100% since no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% as no branching occurred. Verbatim Survey Compliance is 100% by default as no survey questions were asked. Mandatory Phrase Detection is 100% as no mandatory phrases were required or spoken.","IVR_detector":"No","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7189],"average":7189,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16048661664","direction":"outbound"},"event_timestamp":1773871645433}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 28856
CALL ID: call_76084b1b847c166bf3e2e5f28dd
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 18:07:35
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_3a02f57606aed68507d39319884","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Margaret","last_name":"Wong","full_name":"Margaret Wong","contact_id":"28956","email":"mwong@florahealth.com","orgname":"Flora Manufacturing & Distributing Ltd","member_type":"AST","bloc_notes_ac":"13 May 2025 VM\n2026 Mar 04 voicemail reached, message left\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 09 reached voicemail, no message left\n2026 Mar 11 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"BC","toronto_current_time":"2026-03-18T18:06:47-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3a02f57606aed68507d39319884","X-RetellAI-SipTraceId":"call_3a02f57606aed68507d39319884","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1773871646680,"end_timestamp":1773871650446,"duration_ms":3766,"transcript":"User: Hi. \nAgent: Hello, may \nUser: This is Margaret. Please leave a message. \n","transcript_object":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.297,"end":1.6969999999999998}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.207708251953125,"end":1.4975634765625},{"word":"may ","start":1.4975634765625,"end":1.78741845703125}],"metadata":{"response_id":0}},{"role":"user","content":"This is Margaret. Please leave a message. ","words":[{"word":"This ","start":1.6969999999999998,"end":1.8569999},{"word":"is ","start":1.8569999,"end":2.017},{"word":"Margaret. ","start":2.017,"end":2.737},{"word":"Please ","start":2.737,"end":2.977},{"word":"leave ","start":2.977,"end":3.2169998},{"word":"a ","start":3.2169998,"end":3.377},{"word":"message. ","start":3.377,"end":3.537}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":1.297,"end":1.6969999999999998}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.207708251953125,"end":1.4975634765625},{"word":"may ","start":1.4975634765625,"end":1.78741845703125}],"metadata":{"response_id":0}},{"role":"user","content":"This is Margaret. Please leave a message. ","words":[{"word":"This ","start":1.6969999999999998,"end":1.8569999},{"word":"is ","start":1.8569999,"end":2.017},{"word":"Margaret. ","start":2.017,"end":2.737},{"word":"Please ","start":2.737,"end":2.977},{"word":"leave ","start":2.977,"end":3.2169998},{"word":"a ","start":3.2169998,"end":3.377},{"word":"message. ","start":3.377,"end":3.537}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7b50cdf91c901f1fe4225f5c9be417ee4506c6794c5aaa085f3820ea8a0107ee/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7b50cdf91c901f1fe4225f5c9be417ee4506c6794c5aaa085f3820ea8a0107ee/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7b50cdf91c901f1fe4225f5c9be417ee4506c6794c5aaa085f3820ea8a0107ee/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":457.5,"p90":505.1,"p95":511.05,"p99":515.81,"min":398,"max":517,"num":2,"values":[517,398]},"tts":{"p50":489,"p90":489,"p95":489,"p99":489,"min":489,"max":489,"num":1,"values":[489]},"knowledge_base":{"p50":65.5,"p90":73.1,"p95":74.05,"p99":74.81,"min":56,"max":75,"num":2,"values":[56,75]},"asr":{"p50":20,"p90":33,"p95":36.49999999999999,"p99":39.3,"min":10,"max":40,"num":8,"values":[10,10,20,20,20,40,30,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call reached voicemail and the contact, Margaret, asked to leave a message. No conversation or renewal discussion took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 18 voicemail reached, message left for Margaret","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Official opening not delivered, no questions asked, no valid outcome, no approved closing.","Official Opening Gate Accuracy":"100% . No opening spoken to gatekeeper, no opening before identity confirmation as call was not answered by human.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . No branching errors as no survey or email sent.","Verbatim Survey Compliance":"100% . No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No . Required phrases not present due to voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the official opening was not delivered, no survey questions were asked, no valid outcome was assigned, and no approved closing was spoken. Official Opening Gate Accuracy is 100% because the opening was not spoken to a gatekeeper and no opening was attempted before identity confirmation. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no survey or email was sent, so no branching logic was needed. Verbatim Survey Compliance is 100% as no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were present due to the call reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","Concern-Question":"","call_back_date_time":"","Lead Status":""}},"data_storage_setting":"everything","llm_token_usage":{"values":[7167,7166],"average":7166.5,"num_requests":2},"tool_calls":[],"from_number":"+14375242727","to_number":"+16044562035","direction":"outbound"},"event_timestamp":1773871656249}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 28956
CALL ID: call_3a02f57606aed68507d39319884
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-18 18:18:03
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_8e5b90093ebb99fbfd336b8aa3f","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Ana","last_name":"Ledo","full_name":"Ana Ledo","contact_id":"29094","email":"ana.b.ledo@gmail.com","orgname":"Tidy Books Bookkeeping Services","member_type":"AST","bloc_notes_ac":"Sept 11 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 09 call reached gatekeeper, no contact with Ana\n2026 Mar 11 call reached voicemail, Ana Ledo not available\n2026 Mar 11 reached voicemail, Ana Ledo not available\n2026 Mar 13 reached voicemail, left message\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-18T18:06:47-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_8e5b90093ebb99fbfd336b8aa3f","X-RetellAI-SipTraceId":"call_8e5b90093ebb99fbfd336b8aa3f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1773872232151,"end_timestamp":1773872279372,"duration_ms":47221,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course, thank you. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Ana Ledo?\nUser: Thanks. Please stay on the line. \nUser: line. \nAgent: Thank you, I’ll hold.\nAgent: Just checking in—am I still connected? Is Ana available to speak?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, \n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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","start":4.182,"end":4.502000000000001}]},{"role":"agent","content":"Of course, thank you. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Ana Ledo?","words":[{"word":"Of ","start":5.931708251953125,"end":6.2215634765625},{"word":"course, ","start":6.2215634765625,"end":6.51141845703125},{"word":"thank ","start":6.51141845703125,"end":6.8012734375},{"word":"you.","start":6.8012734375,"end":7.091128662109375},{"word":" My ","start":7.139166748046875,"end":7.429021728515625},{"word":"name ","start":7.429021728515625,"end":7.718876708984375},{"word":"is ","start":7.718876708984375,"end":8.00873193359375},{"word":"Ellen, ","start":8.00873193359375,"end":8.2985869140625},{"word":"and ","start":8.2985869140625,"end":8.588442138671875},{"word":"I’m ","start":8.588442138671875,"end":8.878297119140624},{"word":"calling ","start":8.878297119140624,"end":9.168152099609374},{"word":"on ","start":9.168152099609374,"end":9.45800732421875},{"word":"behalf ","start":9.45800732421875,"end":9.7478623046875},{"word":"of ","start":9.7478623046875,"end":10.03771728515625},{"word":"the ","start":10.03771728515625,"end":10.327572509765625},{"word":"National ","start":10.327572509765625,"end":10.617427490234375},{"word":"Payroll ","start":10.5413115234375,"end":10.831166748046876},{"word":"Institute, ","start":10.5413115234375,"end":10.831166748046876},{"word":"NPI.","start":10.5413115234375,"end":10.831166748046876},{"word":" May ","start":10.831166748046876,"end":11.121021728515625},{"word":"I ","start":11.121021728515625,"end":11.410876708984375},{"word":"please ","start":11.410876708984375,"end":11.70073193359375},{"word":"speak ","start":11.70073193359375,"end":11.9905869140625},{"word":"with ","start":11.9905869140625,"end":12.280442138671875},{"word":"Ana ","start":12.280442138671875,"end":12.570297119140625},{"word":"Ledo?","start":12.4918115234375,"end":12.781666748046876}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. Please stay on the line. ","words":[{"word":"Thanks. ","start":18.991999999999997,"end":19.551999},{"word":"Please ","start":19.551999,"end":19.951998},{"word":"stay ","start":19.951998,"end":20.191997999999998},{"word":"on ","start":20.191997999999998,"end":20.272},{"word":"the ","start":20.272,"end":20.432},{"word":"line. ","start":20.432,"end":20.511999999999997}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":20.511999999999997,"end":20.671999999999997}]},{"role":"agent","content":"Thank you, I’ll hold.","words":[{"word":"Thank ","start":22.637708251953125,"end":22.9275634765625},{"word":"you, ","start":22.9275634765625,"end":23.21741845703125},{"word":"I’ll ","start":23.21741845703125,"end":23.5072734375},{"word":"hold.","start":23.4624365234375,"end":23.752291748046876}],"metadata":{"response_id":3}},{"role":"agent","content":"Just checking in—am I still connected? Is Ana available to speak?","words":[{"word":"Just ","start":35.02470825195312,"end":35.3145634765625},{"word":"checking ","start":35.3145634765625,"end":35.60441845703125},{"word":"in—am ","start":35.60441845703125,"end":35.8942734375},{"word":"I ","start":35.8942734375,"end":36.18412866210937},{"word":"still ","start":36.18412866210937,"end":36.473983642578126},{"word":"connected?","start":36.473983642578126,"end":36.7638388671875},{"word":" Is ","start":37.28866674804687,"end":37.578521728515625},{"word":"Ana ","start":37.578521728515625,"end":37.86837670898438},{"word":"available ","start":37.86837670898438,"end":38.15823193359375},{"word":"to ","start":38.15823193359375,"end":38.4480869140625},{"word":"speak?","start":38.4480869140625,"end":38.737942138671876}],"metadata":{"response_id":4}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, ","words":[{"word":"I'm ","start":42.571999999999996,"end":42.891999999999996},{"word":"sorry. ","start":42.891999999999996,"end":43.292},{"word":"This ","start":43.292,"end":43.452},{"word":"person ","start":43.452,"end":43.692},{"word":"is ","start":43.692,"end":43.931999999999995},{"word":"not ","start":43.931999999999995,"end":44.092},{"word":"available. ","start":44.092,"end":44.811997},{"word":"If ","start":44.812,"end":44.972},{"word":"you ","start":44.972,"end":45.052},{"word":"would ","start":45.052,"end":45.211999999999996},{"word":"like ","start":45.211999999999996,"end":45.372},{"word":"to ","start":45.372,"end":45.532},{"word":"leave ","start":45.532,"end":45.692},{"word":"an ","start":45.692,"end":45.931999999999995},{"word":"additional ","start":45.931999999999995,"end":46.251999999999995},{"word":"message, ","start":46.251999999999995,"end":46.491997}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. ","start":0.10200000000000001,"end":0.5820000000000001},{"word":"If ","start":0.5820000000000001,"end":0.7419999700000001},{"word":"you ","start":0.7419999700000001,"end":0.82199995},{"word":"record ","start":0.82199995,"end":1.1420000000000001},{"word":"your ","start":1.1420000000000001,"end":1.3820000000000001},{"word":"name ","start":1.3820000000000001,"end":1.542},{"word":"and ","start":1.542,"end":1.8619999},{"word":"reason ","start":1.8619999,"end":2.1819998},{"word":"for ","start":2.1819998,"end":2.3419999999999996},{"word":"calling, ","start":2.3419999999999996,"end":2.9819997999999996},{"word":"I'll ","start":3.062,"end":3.3019999999999996},{"word":"see ","start":3.3019999999999996,"end":3.4619997999999996},{"word":"if ","start":3.4619997999999996,"end":3.622},{"word":"this ","start":3.622,"end":3.7819999999999996},{"word":"person ","start":3.7819999999999996,"end":4.022},{"word":"is ","start":4.022,"end":4.182},{"word":"available. ","start":4.182,"end":4.502000000000001}]},{"role":"agent","content":"Of course, thank you. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Ana Ledo?","words":[{"word":"Of ","start":5.931708251953125,"end":6.2215634765625},{"word":"course, ","start":6.2215634765625,"end":6.51141845703125},{"word":"thank ","start":6.51141845703125,"end":6.8012734375},{"word":"you.","start":6.8012734375,"end":7.091128662109375},{"word":" My ","start":7.139166748046875,"end":7.429021728515625},{"word":"name ","start":7.429021728515625,"end":7.718876708984375},{"word":"is ","start":7.718876708984375,"end":8.00873193359375},{"word":"Ellen, ","start":8.00873193359375,"end":8.2985869140625},{"word":"and ","start":8.2985869140625,"end":8.588442138671875},{"word":"I’m ","start":8.588442138671875,"end":8.878297119140624},{"word":"calling ","start":8.878297119140624,"end":9.168152099609374},{"word":"on ","start":9.168152099609374,"end":9.45800732421875},{"word":"behalf ","start":9.45800732421875,"end":9.7478623046875},{"word":"of ","start":9.7478623046875,"end":10.03771728515625},{"word":"the ","start":10.03771728515625,"end":10.327572509765625},{"word":"National ","start":10.327572509765625,"end":10.617427490234375},{"word":"Payroll ","start":10.5413115234375,"end":10.831166748046876},{"word":"Institute, ","start":10.5413115234375,"end":10.831166748046876},{"word":"NPI.","start":10.5413115234375,"end":10.831166748046876},{"word":" May ","start":10.831166748046876,"end":11.121021728515625},{"word":"I ","start":11.121021728515625,"end":11.410876708984375},{"word":"please ","start":11.410876708984375,"end":11.70073193359375},{"word":"speak ","start":11.70073193359375,"end":11.9905869140625},{"word":"with ","start":11.9905869140625,"end":12.280442138671875},{"word":"Ana ","start":12.280442138671875,"end":12.570297119140625},{"word":"Ledo?","start":12.4918115234375,"end":12.781666748046876}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks. Please stay on the line. ","words":[{"word":"Thanks. ","start":18.991999999999997,"end":19.551999},{"word":"Please ","start":19.551999,"end":19.951998},{"word":"stay ","start":19.951998,"end":20.191997999999998},{"word":"on ","start":20.191997999999998,"end":20.272},{"word":"the ","start":20.272,"end":20.432},{"word":"line. ","start":20.432,"end":20.511999999999997}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":20.511999999999997,"end":20.671999999999997}]},{"role":"agent","content":"Thank you, I’ll hold.","words":[{"word":"Thank ","start":22.637708251953125,"end":22.9275634765625},{"word":"you, ","start":22.9275634765625,"end":23.21741845703125},{"word":"I’ll ","start":23.21741845703125,"end":23.5072734375},{"word":"hold.","start":23.4624365234375,"end":23.752291748046876}],"metadata":{"response_id":3}},{"role":"agent","content":"Just checking in—am I still connected? Is Ana available to speak?","words":[{"word":"Just ","start":35.02470825195312,"end":35.3145634765625},{"word":"checking ","start":35.3145634765625,"end":35.60441845703125},{"word":"in—am ","start":35.60441845703125,"end":35.8942734375},{"word":"I ","start":35.8942734375,"end":36.18412866210937},{"word":"still ","start":36.18412866210937,"end":36.473983642578126},{"word":"connected?","start":36.473983642578126,"end":36.7638388671875},{"word":" Is ","start":37.28866674804687,"end":37.578521728515625},{"word":"Ana ","start":37.578521728515625,"end":37.86837670898438},{"word":"available ","start":37.86837670898438,"end":38.15823193359375},{"word":"to ","start":38.15823193359375,"end":38.4480869140625},{"word":"speak?","start":38.4480869140625,"end":38.737942138671876}],"metadata":{"response_id":4}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, ","words":[{"word":"I'm ","start":42.571999999999996,"end":42.891999999999996},{"word":"sorry. ","start":42.891999999999996,"end":43.292},{"word":"This ","start":43.292,"end":43.452},{"word":"person ","start":43.452,"end":43.692},{"word":"is ","start":43.692,"end":43.931999999999995},{"word":"not ","start":43.931999999999995,"end":44.092},{"word":"available. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29094
CALL ID: call_8e5b90093ebb99fbfd336b8aa3f
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================